4 Star Tenerife Holidays

Niamh Doyle

Stayed during the midterm Oct break. Very happy with the apartment. The pools were great. Pool staff very attentive and helpful. Entertainment crew did a great job. The Halloween party was lots of fun. Reception AND Spa staff very professional and friendly. About a 15min walk from the sea, but buses every hr and qe knew that before we got there. Very happy with our stay.

REVERSE

The pool and the building from outside looks great, the room was spacious but for the price we payed the room was extremely dated! Im sorry but you can’t call yourself a 4 star hotel when you have stains everywhere in the room. furniture and shower from the 80s and you are cleaning once a week. Also need to extra for every small little thing.

Louise Borthwick

Let me start by saying we did have a great holiday, but we really aren't fussy people. However, for how much it cost to stay here, it is vastly overpriced and I wouldn't stay again. Housekeeping is only on a Tuesday and Friday, we stayed Sat-Sat but they didn't bother doing Friday. To be honest, they needn't have bothered at all. Floors weren't cleaned, washing up ignored, rubbish left. They literally just changed the towels and made the bed, this resulted in an increase of cockroaches by the end of the week as the floor was filthy. Breakfast is okay, hot enough, decent variety. I just got sick of the rubbish juice and Coffees. The whole place is generally run down, you can tell if hasn't been updated for a long time. Our balcony door wouldn't lock as the mechanism was broken. Holes in the wall from old fittings, ceiling fans barely hanging on but functional enough. Old stained furniture, dirty shower curtain, chipped tiles. Air con was poor and there was mould around the ceiling vent. Our neighbour had their money stolen from their balcony, so keep your doors locked and valuables on you or locked inside! Pool was lovely, there is three, but the other two are at different hotels. No floaties between 12 and 4 in the main pool which was a bit annoying. Some lifeguards miserable nightmares, others were absolutely fantastic 🤷🏻‍♀️ Staff were lovely, evening entertainment was nice, I think they deserved a bigger crowd. It'd be nice for the hotel to try and get guests more involved (maybe offer a free drink or something) We knew about the hill, so set aside money for this. It is a good 20/30 minute uphill climb from the beach. Be careful with taxis as some target "foreigners" and add supplements for no reason and can get aggressive when challenged. Despite any issues, we enjoyed our stay. But this is definitely not a 3/4 star hotel, no way.

Cathal Phelan

My girlfriend and I have just spent the past 5 nights in Hollywood Mirage and to say we were more than impressed would be an understatement. All of the staff at reception were always very helpful and always had a smile. The pool staff and poolside bar staff were always very kind and outgoing providing good daytime activities and events throughout the week. Good cocktails and sun loungers all round. The room we received was breathtaking, and while we booked on a separate package holiday website, the photos shown did not do it justice. The sea view 1 bed apartment gave views of all the Los Cristianos bay, capturing mountain range, the port, the nightlife all while being in a tranquil location for relaxation. The room facilities made me think the hotel was only a new build, however seeing awards going back as far as 2017 for the hotel itself and awards further back for the hotel group (Excel) meant that the rooms are kept to the highest of standards and modernity. Air conditioning was exceptional after a hot day to come back to. We had breakfast in the adjoining restaurant, to be greeted by a buffet that was very good value for money and the quality of food was excellent. The other services of a fully stocked mini market for all lunch and breakfast needs was a lovely option to take to diversify our stay. The hotel/resort was lovely and clean and we felt a sense of security seeing that there was a barrier and security to enter the premises. However, the hill leading up to the hotel does have its challenges so appropriate transport up and down from Los Cristianos centre would be advised. I will say though, the hill is the main reason for such breathtaking views. In all, we are both very happy with our stay and would highly recommend to anyone looking for a break away. And we will be returning some time in the future.

Christopher Biggins

Apart from being at the top of a steep hill this complex is absolutely superb. The two ladies that checked us in were so helpful, really lovely. Rooms are great and clean, security keeps noise at a bare minimum. Loads of bars and restaurants nearby,taxis to bring you back up the hill for approx 5 euros. Thanks so much Hollywood Mirage.

Imre

Huge place with very little directions within unless you are a good map reader (you get a map at check-in). Rooms are very big but not much furniture, so feels empty and echoes but we had a good sleep anyways. Bathroom is quite nice. There is a Spa that is open 10 to 18 daily but closed on Sundays which is a disappointment because we came for a weekend, checked in around 4pm on Saturday and so you have about 2h for Spa and then Sunday it's all closed. Also, the Spa is a separate business, so you have to pay to enter. There is a games room near the lobby, it's nice, it has multiple pool tables, video games, table tennis, boxing machine etc. There is evening entertainment on the big stage also near the lobby.

Peter Bain

Friendly staff throughout the hotel. Rooms are spacious, clean and great views. Where things are let down is the quality of the breakfast, the so called bacon is a mushed compacted donor kebab type substance, the sausage are hot dogs and there is always big queues for fried eggs and omelette. The experience at breakfast is quite manic and in my opinion needs managing better. But all said the hotel is safe and secure and has a good feel about the place. Would i go back again ? Yes, but just have fruit and cheese for breakfast 😏

Gary Scott

Had a retirement 3 day party with 16 of us staying at the Gara Suites. The rooms and views of the golf course were perfect. Breakfast was superb every morning with plenty of choice and tasty. Pool was fantastic-large,clean and safe with a lifeguard on duty all day. Every staff member we interacted with was helpful and friendly. The bar prices were pretty reasonable and the handy wee shop onsite sold almost everything you could need-apart from beer! It is a wee bit out of town but it's only a 20 min walk to the centre or 5 mins in a €5 taxi. Overall, we loved the Gara Suites and would recommend them to anybody.

KT Dinsy

The check in was very basic and there was no information provided in the room. The rooms are outdated and not well maintained, the photos on providers websites don’t reflect them in a true light. We stayed here for a week and we are sure the floor in the room was never cleaned….. by the last couple of days when you got out or the shower your feet would be straight back to being dirty, same with socks. It’s a shame some of the staff let the really lovely ones down. There’s one lady who needs to learn customer service, we actually came to resent if she was the one on any of the areas. In the room we got a kettle and two cups but no tea or coffee which is usually included….. and if not you’re told. When we queried this they said no you have to just get it at the bar. If you need to use an iron/ironing board you have to request this and pay a deposit, the iron was rubbish. We booked for breakfast to be included and felt it was just average, a small hot selection and then the usual cold meats etc. On the first night we arrived late so decided to pay for the tea buffet that some book as all inclusive, the sign said Italian, it was cold pizza, dry pasta and random cold sauces, I would definitely say it’s not worth adding it on. The pool area is a nice size however because it’s surrounded by the hotel you don’t get a lot of sun. It’s about a 20 minute walk to get right to the front, about 10-15 mins to the first bars/shops/restaurants. There’s usually a couple of taxis that charge between 6-8 euro depending on where you’re wanting to go. To Costa Adeji we paid 15 euro. Please note there isn’t a cut through so you have to walk around the golf course to get anywhere.

Simon Eastwood

Great family hotel with tidy rooms, good swimming pools and outside area. Nice buffet breakfast and evening meal with a good selection. The location is a 30 to 40 minute walk to the beach with a steep incline. A track all around the hotel and golf course for running and walking is fun.

Tim Rock

We had a good holiday with no issues. Being half term (UK) the hotel was close to capacity. We had to queue at meal times to get a table in restaurant. Most of the staff are polite, hospitable and happy to help. Room was fresh and clean, all the facilities you need. Pools are nice and you can always get a sunbed. We went all inslusive drinks from 10:30am with cocktails included. Breakfast lunch and dinner mainly catered for a European pallet but there’s plenty of chips, pizzas, burgers etc on tap. We’d stay here again and would recommend it to families

Anon

We arrived back in Wales at 1am Saturday 31st August after an 11 night stay at the Gala Hotel. What a holiday. It was perfect from start to finish. And any minor problems were dealt with immediately without any attitude from staff. Nothing was too much trouble for all the staff we met but our cleaner of room 563 was fabulous and Joel behind reception. We can't big this hotel up enough to be honest as we didn't have any complaints. And considering it's supposed to be so close to the strip, it wasn't noisy once you closed your balcony door and we didn't have one police incident the whole time. The all inclusive system is all by card so you don't have to wear a band on your hand. And all staff are polite and I could order as many drinks at a time as I wanted, and was not limited to one at a time by each person.

caro walch

The hotel was okay. We got a room downstairs, no view at all. Next to the path where all trucks drove, at 4 a.m. the trash was picked up, glas was brought to the trash at night and in the morning, sleeping was not really easy. We did pay the same price for a bad room in the hotel and we did not even get a warning about the placement when we checked in. The room was okay, the bathroom could use some renovation. The Check-In was easy and the people at the reception were nice. The buffet: it was big enough but always pretty similar. Breakfast was always the same except for some small changes. There were a lot of times where food was empty and did not get refilled a very long time, especially 1h or even 1 ½h before "closing". The waiters were nice. Pool: Not enough loungers and sun shade. The cocktails were not that good and the bartenders often seemed annoyed about ordering specific cocktails. The hotel was at a pretty good spot, it was loud due to the party mile but that should be clear after some research in advance. They had a special path to the beach which was a good shortcut and only took 3 minutes to get to the beach. Animation was okay, could have been better. Overall it was okay but absolutely not 4 stars.

Kev Walker

This was our first visit to this hotel & although it was near Veronica,s strip,we didn,t hear any noise. The hotel itself was clean,food was good,plenty of choice. Over all a enjoyable stay. Only down side was it,s quite a way out of town. Hotel staff very friendly & efficient

Codru Verde

We spent 5 days there in October (half of our honeymoon). The location is close to restaurants, pubs, clubs, bars and the beach, but that also means it's not exactly quiet. We asked for a quiet room and it was, during the day, but during the night you could hear the booming music from the nearby clubs until like 3-4 am. It didn't bother us, since we can sleep on music but not on discontinued noises. The mornings were quiet and that's all we wanted. So note to those who want to sleep early, this might not be the hotel for you. The room was big enough, had a fridge and it was clean, if a little old. The bathrooms were large and accommodating. The balcony also large enough, but we didn't spend time on it, since it was facing the Veronicas. We had half board. The food was average. They tried to do a themed buffet every night (Mexican night, oriental night etc) but the food just wasn't all that tasty. However, no matter how picky, there was something for you to eat. As a suggestion: I know it's a big hotel with a lot of guests but maybe the staff could be a little nicer and attentive. They smash the plates and cutlery so badly when cleaning tables, I found like 3 glasses with shards in them. Other than that, it's a big, crowded hotel and I reckon they try their best. It's good value, but note it is average. We liked it because it was close to everything. The internet was also pretty good. PS: it was my birthday while staying there and they were kind enough to surprise me with a champagne and 2 flutes, so thank you! It was much appreciated.

Steven McGhie

We visited this hotel on a 10 day holiday. Rooms were spacious, well air conditioned and very well looked after by the room staff. The food was better than I expected and the theme changed every night and the waiting staff were brilliant. The hotel amusements for the kids were great, multiple pools to choose from were all very clean. We visited the sister hotel, The Green Garden a couple of years ago and is definitely of the same standard. Highly recommended

Tímea Keresztes

When we arrived at the hotel we were both really impressed . The interior of the hotel is beautiful. The receptionist of the hotel was very helpful and kind. We had to wait for the room,which was fine,so we went for a little walk and ate something at the pool bar. But after we checked in and got our room,that was disappointing. The room was dirty. Stain on the curtain and black thick hair all over,in the bathroom is the worst. The iron they delivered to us is burned, I don't think we ever are going to use that, we don't want to damage our clothes. We kept it quiet,we didn't want to make a big deal about it,but on the second day we received a courtesy phone call from reception. We told him everything and later showed pictures at the desk,he promised they would clean properly the next day. Sadly that didn't happen. About breakfast, it's ok,but every day is the same,a little bit of change daily would be great. Location wise is far from the city and the beach, I only recommend this place if you are willing to rent a car or don't mind paying for a taxi daily. After my review here they made a big effort and did a deep cleaning in our room. This was really appreciated. I would highly recommend the managers to check on their people's work more often. As I can see now,they could do an amazing job if they are under pressure.

P G

The experience was not entirely positive. The complex is pleasant and objectively well-equipped: there are three pools, two bars, a restaurant, a small game room with ping pong tables, a laundry facility, parking, a supermarket, and several weekly entertainment events. The staff is often the highlight: many are genuinely kind and empathetic. The children's entertainers, in particular, are exceptional. This is a valuable aspect worth emphasizing. However, it feels like quantity over quality. The restaurant is of very low quality: a large buffet with many fast-food-style options. Although there is a different theme each evening, the differences are minimal, not well thought out, and often unappealing. The all-inclusive package is only worthwhile for those who consume a lot at the bar (which wasn’t our case). The other offerings are so low-cost that they hold no appeal whatsoever. Maintenance needs improvement. In our room, several elements were in poor condition upon arrival. The children's pool (water park) was out of service for our entire stay, supposedly under maintenance. Despite being a four-star establishment, no assistance was provided to help a family carry luggage up three flights of stairs (there are no elevators). The images on the website are misleading and not always realistic.

Alun Thomas

Book a last-minute 7-night B&B stay here with my family (2 teenage boys). Arrived midday, so rooms weren't ready, but we knew this beforehand( the room was ready about 2:30 pm). Alfredo checked us in and gave us the rundown on the hotel, mealtimes, and pools etc, he even called our transfer company( several times that week) to see if they had found my sons bag he left on the bus 🤦‍♂️. Room was a 2 bed 2 story terrace (cleaned every day by the awesome cleaning staff) photos attached. Pools were decent size, and lifeguards were not too strict. They told people off when they needed to. Animation team were good from what we saw. The location was a little bit away from the beach, and the main areas, there was a free bus to and from the beach and Siam every day. Taxi was about 7 Euros to most places or loads of scooters to hire. There is a bit of a steep hill up to the hotel, but perfect to get your steps in. The shopping centres are about a 20/25 minute walk, We upgraded to all-inclusive twice during our stay (€45 per person), which was worth it for the 2 pool days we had. Food was decent with a good variety breakfast was worth having every day. The reception, bar, and restaurant staff were all awesome, happy, friendly, and extremely helpful, genuinely nice people. We would stay here again as it is close to the airport, Siam Park, and Karting club Tenerife. Cheers for a great week in the sun 🌞 😁.

Richard Voogt

Food let’s this hotel down. This hotel could be really great but unfortunately the stay was disappointing for a few reasons. Food is limited and not of 4 star hotel quality. Staff need to be retrained on basic etiquette with serving in restaurant, eg leaning over customers to grab plates etc. Otherwise staff are very friendly. The family suites are very spacious but a bit dated, lacking basic things such as plug sockets and the WiFi is very poor, constantly going in and out of service. It would be a much better stay if these things were improved. The advertising is misleading in this aspect

david richardson

3rd time at this hotel and every time we thoroughly enjoyed our holiday. The food and drink is always exceptional; the entertainment brilliant (especially the Queen tribute band). The rooms are cleaned to the highest standard and all staff are extremely friendly. I can thoroughly recommend this hotel to anyone looking for an all inclusive holiday. However, there seems little enthusiasm for policing the no smoking policy even where it affects people eating outside the restaurant, so be warned!

michael twamley

Lovely hotel with large, clean rooms. The food in the main restaurant is good and varied. You have to book the "special restaurants" as soon as you can via the app in order to guarantee a slot. The pool areas are nice and we've not had an issue finding a lounger. Staff are friendly and overall it's a great place to stay with kids

Alina Poliakova

Overall, I really enjoyed my stay at Bahia Sunlight Costa Adeje. The room was spacious, nicely decorated, and spotless, with a fantastic view of the seaside—such a treat to wake up to! The food was delicious, especially in the Mexican restaurant - Dona Lupito(?) The location is very convenient, with a bus station close by, making it easy to visit beaches and explore nearby areas. We loved the variety of beaches around, especially those with unique black sand, and there’s a beautiful park nearby. We rented scooters to explore the coastline and catch some amazing sunset views! The staff were extremely helpful and welcoming, which made the stay even better. The pools are huge, beautifully maintained, and perfect for lounging. While I wasn’t the biggest fan of the cocktails, the sangria was excellent! There are plenty of activities for all ages, so it’s a great choice for everyone. Definitely recommend this place for anyone looking for a comfortable and scenic stay in Costa Adeje!

Kym Chan

First time at Bahia Principe Tenerife, family of five with a wee boy. We have thoroughly enjoyed our time here, the hotel itself has such an authentic look and the layout of it with pools, gardens etc makes it very scenic. The food was delicious, best all inclusive food ever with theme nights at the buffet and for those midnight munchies, there is a snack bar that runs through the night, perfect for those checking in late. Vast selection of drinks and cocktails. The staff are exceptional very friendly and helpful. The maids clean the room everyday, making sure we are kept hydrated with a daily bottle of water in the fridge. The entertainment was absolutely phenomenal, so many different shows, discos and music for all ages, not forgetting the activities round the pool to keep you fit and entertained by the fabulous Omar and his team. We will definitely be back!

Marina Eire

Great 👍 hotel 🏨! There are activities for the whole family from kids to adults. The food is very tasty. You also have a chance to taste a variety of different foods. The employees do anything in order to make sure you have a great 👍 holiday.

Nikki Britt

Lovely hotel with helpful staff. Nice walk to the beach and lots of great restaurants nearby. Will (kids entertainer) was so lovely and great with the kids. Pool a bit chilly but it was October. Sea lovely and warm 🌞 Siam park tickets were a bonus too, went nearly every day.

Christelle Frimigacci

It's a great value option in Los cristianos. The only downside is the freezing cold pool. The rooms are huge with a well equipped kitchen . Housekeeping on the light side but adequate. Only ceiling fans so it might be an issue in summer. I enjoyed the walk to the centre and the beach but it is 15 min and on the way back the last 5 min are uphill. There is building site at the back the hotel but it didn't bother us.Would come back.

SGearyEFLTuition

We stayed at Coral Los Alisios earlier this summer and had a very enjoyable stay. Rooms were nice and clean, quite spacious and beds were very comfortable. The area was fairly quiet, all staff were most helpful. Jesus in the reception even helped us with organising our days out too, nothing was too much hassle for him or his colleagues. Our luggage stayed very safe in the locker room after we checked out. My teenage son enjoyed the gym.

Judelle Tom

As first timers, Coral Los Alisios Apartment has exceeded our expectations. It is only 25 minutes away from Tenerife South Airport by public transportation and is close to bus stops which leads to anywhere you want to go in South or North of the island. All staff were very accommodating and friendly. Yoan welcomed us with fantastic information about amazing places to visit nearby and farther places, recommended cheap supermarkets and traditional Canarian restaurants.. a very smooth checking in. The suites are huge and clean. I liked that they provided alot of kitchen equipment and utensils, letting you prepare your own food. We felt at home and comfortable in this place. No problems with checking out and Ana was so kind to let us stay, use their facilities as our flight was not until night. Overall, we had an amazing time in Coral Los Alisios and will stay here again. Highly recommended.

Anthony Dwyer

Spent a week with the family. Would definitely return, yes there is some construction work going on in the area at the moment but the hotel can’t be held responsible! Room was cleaned and beds changed daily , kids loved the pool and only a couple of minutes stroll down to restaurants and pubs etc. Only downside was there was no air conditioning so stayed warm at night. Overall very happy with our stay .

Liz Walton

Great location. From our upstairs beachfront apartment we could see the sea as well as the hotel's lagoon. Apartment nothing fancy, but spacious and had all we needed. We had breakfast and dinner at the hotel. Again, nothing fancy, but nice and with local as well as "international" dishes. Staff all friendly, despite being overworked at times. Particular praise to Juan, Noel and Veronica for their friendliness.

Francesca Haines

Amazing location, lovely rooms and very safe. Beautiful resort - absolutely spotless with cleaners who come in once a day during your stay. My one comment is that the evening meals at the buffet restaurant don't have any indication as to what they are. I asked if something was vegetarian and was told yes - only to realise when eating it was chicken! Would be 5 stars if it was not for the meal labelling at the restaurant. Would still come again. :-)

Cat

Great, relaxing holiday destination. The facilities are a bit aged but I feel the price reflects this. The place was clean and the housekeeping was fast and efficient. I would definitely return, just keep in mind it's not been recently renovated!

Damian McGoohan

Great place. Been here two weeks with the family on the beach front apartments. Staff are very friendly and helpful. Service is top marks. Very clean. 6 pools and a private beach front and the kids had fun trying them all. There is also a 25m pool for lane swimming which was free to use for guests. We were full board and the family found the food to be very good. Read a lot of bad reviews before we came but they are all wrong. Must be people that just like to complain. Will definitely come back again. We had a car hired while we stayed here and the hotel provided free parking next to entrance of hotel.

Alison Clarke

We read lots of negative reviews so we're panicking about going. We had beachfront 54. Large apartment. Well equipped. Was cleaned very well and towels and sheets were changed often. Very nice and convenient to be on the man made beach. Really glad we were not staying on any of the plazas. They were quite depressing. Staff were all hardworking and very pleasant and friendly. A long trek to reception. Lido bar was a lovely place to have a snack/breakfast/lunch. They do an English fry for 6 euro. A 15 min walk to town which we enjoyed. The main complaints I'd have are that there is absolutely nothing to do. Absolutely no atmosphere. The only life or music was at the lido bar. It's very tired as well. We made the most of Sands. We had a car and saw lots of the island. We had a great holiday but won't be returning to Sands. Doesn't compare to Sol Lanzarote where we were last year.

Mathew Downes

Hotel was clean and tidy. Receptionist upon greeting were lovely and very helpful. Restaurant and bar staff were great and Ruben in entertainment was amazing. He had time for everyone and provided what he could within control. Dino the lifeguard well….. aggressive, slapping his hands to guests when angry, don’t like British female guest. Falls asleep on his chair likes to close the pool early. Leaves the pool 20 minutes early so he can get changed so he can leave on time which means the pool is unmanned. Needs to learn to be professional.

Jim Cameron

Lack of entertainment, both daytime and evening was our main complaint. Other hotels we've stayed in have had activities throughout the day. Food was good for quality, presentation and variety. Cleaning staff very thorough and friendly. This was our 4th stay at the Lagos de Cesar.

Oana-Catalina Hurmuz

During my recent stay at BLUESEA Lagos de Cesar, I found the experience to be acceptable, though far from outstanding. The hotel met basic expectations, but there were several areas where improvements are clearly needed. Firstly, the cleanliness of the rooms was satisfactory, but only just. The housekeeping staff seemed to do the bare minimum, with the rooms being cleaned enough to be presentable, but not sparkling. There were occasional missed spots, and the attention to detail was lacking. As for the food, this was a mixed bag. While some meals were decent, there were noticeable instances where the ingredients didn’t seem fresh. This inconsistency detracted from the overall dining experience. The breakfast, in particular, often featured items that appeared to be past their prime, leaving much to be desired in terms of flavor and quality. On a more positive note, the drinks and cocktails were free, which was a nice touch. However, their quality was very low, clearly made with cheap ingredients. While it’s hard to complain about free beverages, the taste left a lot to be desired, and they didn’t add much to the overall experience. In summary, BLUESEA Lagos de Cesar provides an adequate stay but lacks the finer touches that could make it a memorable experience. If you’re looking for a no-frills option where you can manage with the basics, this hotel might suit your needs. However, if you're seeking quality in both food and service, you may want to explore other options.

Laura Teagle

Last minute holiday booking. The hotel is well located for small shops, the beach (black volcanic sand) and restaurants. A very good, cheap, bus service was available at the bottom of the road. The hotel itself is very clean, simply presented with very polite and helpful staff. The bedrooms are simply decorated, with super comfy beds. Bed and bathroom linens were changed every other day. Rooms cleaned daily. Standard size fridge also in the room. We had a room on the 2nd floor, overlooking the pool and with a sea view. Wonderful view of the setting sun each evening. Pool area was very well maintained and there were plenty of sunbeds AND umbrellas. 1 umbrella or every 2 loungers. The pool area is closed overnight. No access in the morning (doors locked) until the restaurant was closed (10.00). None of that dreadful scrambling to put towels on the sunbeds at stupid o'clock in the morning. My husband was extremely impressed by this. The food was plentiful, always hot , if a little repetitive. Good amount of choice, catering for all tastes. We would certainly go again.

Nicola lincoln

Not a four star at all. Alcohol was watered down, entertainment was not good enough , the room was far to hot to sit in, the bar staff were wanting to close early , the plastic cups were ridiculous , no seating outside , not allowed to vape in fresh air, nowhere to relax outside , the pool man was very rude , no atmosphere in the place , very regimental and not relaxing at all. Same music on low played every single day. Couldn’t sit by the pool after a certain time, food was basic. Only aqua aerobics on for activities in the day . You couldn’t take your baby in the kids pool because you were an adult, the Germans were very rude, not a good hotel if you are English . The sofa bed was awful to sleep on. Was clean, the single beds were very comfortable . That was the only positives

Rachael Plume

What a perfect find! The apartment was huge for two of us and the pool was amazing. Could not get over the views and walkable to many restaurants for dinner (: We will be back and encouraging our family members to stay in this location as well, a perfect area in Tenerife

Catherine Anderson

Not long got back from a holiday at Las Rosas. 5 adults & 4 lively young children. Can’t recommend Las Rosas and the Georges bar enough. Beautiful location, villas are immaculate and fully equipped. The staff at the restaurant were so accommodating, nothing was too much trouble and so engaging and tolerant with our little ones. The atmosphere within the restaurant/bar was always so welcoming, staff were friendly and helpful and food amazing. We can’t wait until we return :-)

Tony White

Superb views our over Los gigantes, comfy room, although needing furniture up grade, sofas a bit knackered, and patio furnatiue brittle and snaps. Restaurant was good and priced well. Pool was good, staff were helpful and accommodating. Getting into Los gigantes is a steep hill locally known as cardiac Hill. For good reason. Although taxis are not badly priced. Overall en enjoyable time.

Aleksei Rostov

Very nice quiet place to stay for family with small kids. Will recommend to others. As minuses for service I would like to note Wi Fi quality and absence some TV applications like YouTube, since my kid likes to watch cartoons.

James Wallace

Amazing pool and views, didn't stay here. We only came to the bar, great food and service from the team. Have looked at returning and staying at Las Rosa's.

Ehsan Jorj

Very nice view. They have a great Garden. A good pool. Great breakfast. The rooms were clean but too old. Mattresses were exploited. They need a renovation. But in one word; good

Julia Rawal

I dont know how this hotel has 4 stars…. I would rate it in -3. Everything in the room and outside is old, overused and disgusting, smells like chlorine and vomit. Stuff is not helpfull, there is no service to help with luggage, “not so good breakfast” is accompanied with agressive cleaning sounds (they are making it just next to guests), any ask for help is meeting very agressive reaction. Very bad, DO NOT COME!

Юлія Пілат

I really liked the concept of a non-smoking establishment. The hotel itself is located among the city streets, 15-20 minutes walk to the ocean. The hotel has a great pool. The exterior itself is a piece of wild nature combined with civilization, everything is very harmonious. The room is clean, the cleaning is without complaints, and the staff responds immediately to all requests. The cuisine is delicious. I am very satisfied.

rebecca fuery

Was disappointed by the drinks packages ( min of 3 days for whole group) when only me and my husband wanted (5 of us in total) so no one got it. Pool lovely Grounds beautiful well taken care of Trips desk very helpful Food good different every night. Rooms lovely Husband really liked Reuben very high opinion of him. Interacted well with guests and lovely bloke.

James Murray

Pleasant enough staff. Rooms were kept very clean but basic. No kettle and my fridge never worked. I had a nice view of the pool though. Breakfast was ok for me personally. Porridge with honey and pancakes every day. Lots of tea choices and juices. Grounds of the hotel were very clean and had a lot of nice well maintained green spaces. No smoking around the pool which is good. I like walking as exercise and this place is situated at the top of a few quite steep hills. I enjoyed the walk down to Puerto and back up though as it’s a nice walk. My one issue is why they don’t just open the pool at 8am till 8pm. Opened at 11 o clock which is very late for someone like me who likes a swim before breakfast. The pool guy cleaned every aspect of the pool before he would open it. Surely he can just do this during the day. It closed at 7pm so if you took an all day excursion you are away before pool opens and back when it’s closed.

Chriseff1

Nice enough hotel, though it seems to have seen better days. Rooms were nice. Definitely worth paying the relatively small extra amount for a sea view as it was stunning; especially for early evening sunshine and the sunset. Our main issue was the inability of the kitchen staff to keep the food warm, never mind hot. We tended to eat between 8pm and 9pm and literally not one meal choice was still hot. The hotel is located a long way from the airport. €90+ in a taxi, so I recommend getting the bus or a multi drop off shuttle. Had a good holiday. Good value for a week's all inclusive. Just need to improve the heat lamps to actually keep food hot.

Lili Toth

We have recently stayed here with our two little children and we have really enjoyed our stay. Their staff is incredible, they were always so helpful and we felt really welcomed anytime we went for our meals. The food selection is also amazing, it was always really fresh and tasty and plenty of selection for the adults and the children too. The rooms and the hotel is also always clean. We will return back for sure again in the near future.

Istvan

The kitchen is better than 5*. Very variable, high quality food. The stuff is helpful and friendly. Everything is perfectly clean. The rooms are a bit old fashioned, something needs to be replaced sooner or later. Location is good, there are parking facilities, what is not common in Tenerife. All together, I recomend it.

Alexander Panek (Salutalexandre)

I recently stayed here and had a generally enjoyable experience. The Great: The food was exceptional—definitely 5 stars! Service was top-notch, and the pools were a highlight. The Good: The hotel itself and its location were convenient and comfortable. The Mediocre: Overall ok, but room cleanliness, especially in the bathroom, could be improved.

Brenda Jameson

We are here at this minute and are having a lovely relaxing time. The rooms and hotel are spotless. The food is plentiful and varied. It's not too full at the moment so there are lots of sunbeds but sometimes the dining area is quite full and busy. The staff are lovely and helpful. One of the major gripes is the only evening bar, the que for drinks is ridiculous, limited bar staff and guests requesting cocktails take up time, an independent self service machine for beer would help. Location is good but it's a downhill walk to main shops and beach. Buses run regularly along to other resorts which are quite cheap.The weather this time of year is sunny and not too hot.

Leah Langmead

Rooms were clean and had all of the essential amenities you need, like towels, hair dryer, shampoo, conditioner etc. cleaners were also very nice. The people who worked on reception were very happy to help and were good with helping us book airport transfers and good with our check in, as well as sorting late check out. Roof top Pool could do with a little refurbishing as it was a little outdated and some tiles were missing in it but was over all okay. Location was absolutely amazing, we were right in the middle of everything we needed, restaurants all around us, a short walk to the Veronica’s strip, very close to the beach and around a 25 minute walk to Siam park, bus stops straight outside and only around 15 minute taxi to the airport. I would definitely stay again, was really good for the price we paid as it was not on the expensive side at all

Nicholas Bianconi

The room was quite good, spacious and with everything you need for a standard stay in an hotel. Two things you may want to know about the room is the missing terrace and the few shower gel and shampoo doses available. The restaurant was ok, nothing special, not a 4 stars level, maybe a 2/3 stars level, if you don’t have a lot of expectations about the food you can enjoy the dinner and breakfast. The best part of the dinner is the live grill of fish and meat, great quality and friendly chef. The worst part about the dinner for me was the lack of cooked vegetables, you can craft your own salad with fresh ingredients but there were too few cooked vegetables, the few cooked vegetables present are a mix of frozen vegetables and legumes with little flavour. Finally the value for money was good, don’t expect a 4 stars level in anything, you are paying a price for a 2/3 stars level and you will get that even if the hotel offers services that let them receive 4 stars.

Mateusz Matysiak

Poor quality, high price. Very low WiFi connection, working only at the lobby. Soap and sachets with shampoo and shower gel - quality was soo bad, like I mean it. Also towels quite old and poor. Breakfast quite boring and low quality, especially drinks. What I did like about this hotel: quiet, big rooms, cool rooftop, and friendly staff, especially receptionist Gery.

Tomas O Neill

Lovely hotel, the rooms were spacious, well kept and clean. The staff were friendly and helpful. The hotel was just a 10 minute walk to the beach, bars and restaurants, great location

Sarah Brown

Rooms are big. Staff are friendly enough. Rooms not cleaned daily. No change of towels or lining during our week stay. Towels are old and do not smell or look particularly clean. Tea and coffee is provided. No milk. Mugs not washed and no change of plastic cups during out stay. Smell of cigarette smoke through the room when using the air-conditioning. Staff say this is a no smoking hotel, but not able to stop people doing so. Pool is clean. But not able to take refreshments there. There is no bar at the Pool either which is on the roof top. Overall disappointed in the hotel based on the reviews we read before our holiday.

Debbie Greig

Would love to leave a positive review but with just 3 days till our holiday they cancelled our booking and moved us to another hotel. We had specifically booked the California as we have stayed there before and it is a quiet adults only hotel but we have been moved to a large family hotel. Trying to contact anyone or get a truthful reply as to why this was done was near on impossible. When I finally got a reply it was differing stories from staff in reservations and and staff at the hotel. Being a member of their "Happiness" loyalty scheme obvioulsy means nothing, but I should have known better as the company did the same thing two years ago and we gave them the benefit of the doubt then. Nice hotel if you can actually get to stay there.

Rhianna Dawkes

Absolutely disgusted with this hotel. We stayed here for 5 nights at the start of July, to begin with the fan in the room (“aircon”) was dangerous - barely hanging onto the ceiling and was advised to “just don’t use it”… then came the cockroaches in the kitchen and the bathroom - we were handed a spray and told to get rid of them ourselves… then came the bedbugs. We found an adult bed bug in our first room before going to bed, when reception was told we were told the man on shift that night was just security and we had to go back the next morning to speak to the hotel staff, so after a sleepless night in the room we were then moved to a new room. The new room was just as bad if not worse, dirty sheets, holes in the covers, dirt and mud just brushed under the beds. Since now being home for 5 weeks, I have now found bed bugs in my own room (despite following all guidance) and have over £1000 to fork out to get rid of them. Long story short, avoid this disgusting hotel at ALL costs!

Cams Defoe

We came back from a day trip to our room. The electricity was out, when we went down to reception to ask about this. They went yes we know. They failed to inform us. They moved us to a new room, it’s got no lift, doesn’t have a pool side view like we paid for and the doors don’t lock. They advised to use the wooden stick infront of door and this would act as a lock. Absolute joke. The staff are disrespectful, dismissive and no help. We had to go to the sister hotel to speak to a manager. When we got there they advised the manager had finished at 5. Then they took that statement back and said he was in a meeting and can’t do anything today but could maybe visit us tomorrow. We are two young girls who don’t feel safe. The doors to our room don’t lock. That’s a safety concern but they don’t care. Do not book this hotel.

Shelby Paterson

Cannot fault the staff at all at this hotel, we got here and our room was invested with bed bugs, they first came up and sprayed our room and then offered for us to change rooms which was actually an upgrade to previous hence why the grading is a 3 instead of a 1! The hotel is close to most things and if not then taxi’s are cheap enough here!

Helen Milne

Cant fault this hotel at all. Spotless rooms comfortable beds everything you need appliance wise. Pool area spotless and never any sunbed wars. Staff are lovely and nothing is a bother. Only issue we had was the bin men about 1.30/2am . Would highly recommend this hotel ideal location a short walk to the main patch but away from the noise. Will certainly be booking again 😀

P Gallagher

Had a great stay. Rooms are clean with a great little kitchenette. Beautiful ocean views. Large pools with a restaurant right on site. Located near plenty of shopping, restaurants and bars and grocery stores.

Shania

Was originally a bit nervous having booked this hotel seeing some of the reviews, but after staying for 8 days I can confirm this hotel is brilliant. Amazing views and location, peaceful and very clean. Only faults I can give are that the air con isn’t that good but not unbearable and that the decor is a little old school. Loved our time here and loved this hotel. Coming from someone who is very picky with where they stay this took me by surprise in a great way! Would recommend. Sea view room sunsets were beautiful.

Norbert Szak

First of all it is not a 4 star hotel!! Outdated, run down place. Reception staff layed back, not very helpful. Rooms are in terrible condition, need a re-vamp for sure. Full of cockroaches, when you mention this at the reception they just shruggle their shoulders. Bad attitude! Not cheap so expected something else! Never again! Oh and the noise...there is a bar called sloop or slop not sure but on Sundays play live music which is terrible and very noisy when mentioned this to reception staff (again) they said: well this is Tenerife they are allowed to do that! What? Seriously??? Worst hotel ever!! Avoid!!

Susan

Clean rooms, friendly staff and great service. Only problem is it's on a hill, but it's near beach and pubs downhill.

jennifer campbell

Apts we're fab - great location, staff etc - only thing I can criticise is the air con. It really doesn't work. We had ground floor 1bed apt and had 2 big windows in bedroom to open so it was fine but wouldn't fancy it in the hot summer months.

margaret hesketh

Hotel was lovely but larger than we thought, food was plentiful although we only stayed b&b, rooms kept immaculate by the maids. A good 10/15 minutes walk to the nearest beach all downhill but obviously harder to walk back because of hills. Enjoyed our time here, all staff we encountered were pleasant.

Matthew Lavers

Staff were amazing. Lovely property. The excellent service and amenities don't make up for the appalling physical condition of the hotel rooms, however. Doors that don't fit and don't close properly, significant mold and rotting wood in the bathrooms that someone attempted to hide with paint. AC that doesn't function. Really shameful.

Mike Moate

We stayed here in July 2024, my wife and I with our three young children and had a wonderful holiday. We all felt really safe in the confines of the hotel, and the staff were all fantastic. They all seemed happy in their work and genuinely wanted to ensure that families enjoyed their holiday. The breakfast buffet was excellent and there were a good choice of three swimming pools for children of different ages and ability. We were also able to easily get ourselves some sun loungers each day near the second largest pool. Our kids have never wanted to go to holiday clubs in previous holiday, but they wanted to try this one which runs morning and afternoon for 90 minute session each time. And I’m pleased to say that all three of them absolutely loved it thanks to the excellent staff. The club also gave the kids some variety during the day between going to the holiday club and playing in the pools with us. We can’t wait to return next summer and have already booked for August 2025.

robert waugh

We have just returned for an amazing 8 nights here. We loved it all, the rooms were great, beds were really comfy and they set up a fold out bed for my 3 yr old at our request, always clean and the cleaning staff are great. There are 3 pools, the main one can be quite busy but we found if we went to the little one at the back it wasn't so busy. The kids pool is great for little ones and a playground next to it. The food is good not the most amazing food but it is what you would expect. My little one loved the chocolate cakes for pudding and the dinner staff were always great with him. The mini disco in the evenings is awesome for the kids. There is plenty to do around the hotel nothing is too far a walk, yes there is hills but we didn't think they were that bad. I would highly recommend going here with family incredible holiday

Peter Bolton

Overall, it was a pleasant experience. The staff have all been helpful and friendly. The only thing to improve on would be the soundproofing of the rooms, and it wasn't a bungalow as advertised, hence the three stars. The cleaners of our room were excellent, as was the full-board food.

Mikołaj Kubista

The hotel is a bit old and it shows in some areas but it was a very, very solid stay. Staff is immensely helpful and nice, pools are cool. There is a shuttle service to and from Martianez Commercial Center in Puerto de la Cruz which is very useful as hotel is located in beautiful but a bit remote spot (45 minutes walk from city center). Food was ok. Overall good experience.

Hallo Hallo

The hotel is a bit older and currently being renovated. The old rooms still have the "Maritim-Flair". The view from the upper floors is amazing. The Dinner is good. The breakfast on the other hand may need some small improvements. The activities around the hotel are amazing. Thanks to Isaac from the guest animation team for doing such an amazing job to bring joy to the guests. I hope you can pass my kind words to him. Best regards Kai

Claudiu Dragomir

The Good Stunning views of the ocean and mountains. Clean, comfortable rooms and facilities. Easy parking nearby. Friendly and helpful reception staff. Plenty of activities: pools, tennis, mini-golf, football. Close to the beach, zoo and city center. The breakfast has everything you could wish for. The Bad The wi-fi doesn’t really work (5 minutes to open the google home page) The dinner is mediocre: can’t even cook a decent pasta. Two single beds leave a wide gap in between. The complimentary water was never refreshed.. The shampoo and conditioner were never refreshed. The mini bar was empty. The full-board is a waste: they offer two food choices for lunch, both out of the regular menu. We went there 3 out of 8 days; two of these days, we ran into some sort of logistics problems, fixed after raising the issue with the management/reception. The Ugly Stay vigilant: we negligently left some cash out of the safe, and it disappeared from the wallet and purse. The reception manager tried to protect the staff and shift the blame onto some suspected thieves outside of the hotel. I find it unlikely, however, that a pickpocket could lift the wallet from my back pocket, take out the money and replace the wallet, then repeat the feat with my wife’s purse, without anyone noticing. In general the staff was friendly and helpful, but one particular employee (name tag G———) was so rude and disingenuous, as to spoil it for everyone else. First, he took two hours to serve lunch, suspiciously the same afternoon when the money went missing. Once, he handed me a contactless POS set for EUR 250 instead of EUR 25, then brushed it off as an innocent error, when I discovered it. Another time he complimented and touched my wife’s earrings, in what I hope was an ill-fated inappropriate attempt to act nicely.

Michelle M

Fantastic location above a rocky bay. If you like seascapes & wave noise it's perfect. Reception staff are nice and helpful. They're Spanish and speak enough English & German to help the guests

Bill Brankin

Just finishing up a week at the Precise resort in Tenerife and would like to compliment Isaac who runs the entertainment. He has been by far the highlight of our stay at the hotel. We regularly visit hotels away from the busiest areas and often end up in hotels with very few English speakers. This can sometimes feel quite alienating, however Isaac made sure our stay was absolutely awesome. By far the best entertainment organiser we have had on our holidays. There is kids clubs on here in the summer but they are away from the main pool and bar area and the only time we saw them was when they were heading to/from the 2nd pool/tennis court areas. Overall the pool area was quieter than most hotels we have been to.

richard read

Really nice hotel and close to the sea and amenities. We paid extra for a sea view which was worth it. It would have got 5 stars for the room, but I think it was missing a fridge and the shower was in a bath. However the cleaning lady did an excellent job keeping our room clean. We had an all inclusive deal, and I'd like to thank the bar staff and all the kitchen staff producing such a variety of good food.

Lesley Cox

Just spent 5 nights All Inc here solo holiday, very clean, staff very friendly and efficient, restaurant served a great variety of food for all meals. Rooms could do with refurbishing, but clean and spacious with plenty of storage, and seating. Room cleaned everyday and spotless. Need more electric sockets, I took a travel extension. I asked for Tower B which is further away from Veronica's and was allocated a good room. It is in a busy location, but right on the beachfront with good sunsets at the pool bar. Two nice pools which open at 8.30 with plenty of sunbeds, as usual there are always the inconsiderate people who reserve sunbeds all day and only spend a couple of hours on them. Daytime entertainment was very fitness orientated, no cocktail games or bingo if you like that. Evening entertainment was quite good while I was there.

Chelle V

Actually better as anticipated. It's true that the hotel is located on the strip, and thus while booking this hotel you know you will have noise in the evening and nights. HOWEVER, despite the older and dated rooms, this hotel offers a good value for the money. The food is good for an all-in (all buffets), the drinks at the poolbar are nice as well. The staff in general is really friendly and the evening programs are actually just fun to hang out at. And as always, location location location. Located near the beach boulevard, perfect for sunsets with cocktails. Definitely considering to come back.

Karlis Venters

Good hotel, friendly staff, great variety of food for breakfast and dinner. Rooms maybe are a bit outdated, but clean and spacious. We liked evening entertainment (especially Xavi and rock band). Aqua fitness was also interesting with enthusiastic trainer. Hotel has direct exit to seaside promenade

Iwan Whitley

Room was nice and food was decent with my only issue being that on the first day I found that the cleaners had gone searching through my bag and suitcase which I left under my bed and stolen money which was in a wallet alongside my passport and other documents which I left there for safe keeping. The staff were completely unbothered and shrugged when I tried to see if there was anything I could do about it so I would highly recommend that if your staying here to hide your valuable belongings somewhere secure or invest in the safe because they will go snooping through your personal property which i find to be quite stressful because you can't really feel comfortable when you know that on a daily basis people are going into your room when your not there and have full intent on taking your property.

Jason Duggan

it is a really nice hotel clean and tidy. I would definitely highly recommend making sure you have air conditioning as not rooms do not have them. cleaners come on a daily basis to the room. The bars are rather good. The pool was a fantastic size and location for the sun. food was not too bad what you wood expect really with a all inclusive. location I would say is OK right next to a shopping centre.Lots of other shops as well. the biggest problem I would have to say is the day you check out if you have a late flight.They take your wrist bands and deactivate key cards to enter the hotel at 12pm which I have never had at any resort or hotel i have stayed at. other than that highly recommended

Alice Ak

The scenery is nice, but nothing else is. For starters, we booked a suite with two separate bedrooms, and instead received 1 bedroom and a living space with a sofa bed, which is annoying but manageable. The all inclusive isn’t exactly all inclusive. There is no free snacks, or anything to eat other than when specific meal times are. The meal times are also quite inconvenient. The food is terrible, and very boring. Same food every day and it’s dry and tastes old. Unless you like dry fish and dry inedible burgers, then you won’t enjoy it very much. Occasionally there was a tough bit of veal being cooked, which was more edible, but it was still not very nice. We also got very sick a couple of days in, which may not be their fault, but could be related. Some of the staff were incredibly rude and ignorant, and basically dirty looked you just for asking for a drink. However, there was 1 lovely bartender who was very kind, however I am not sure of his name (dark brown hair, quite tall, very friendly guy). The receptionist was also nice, but nearly every other staff encounter was bad. The rooms are not good, but are reasonably spacious, however don’t book a balcony room and expect a balcony. We got a room on the bottom floor with a bit of a post around an on-floor patio section. It is also far too hot, with no air conditioning, and only a fan that is near enough non-functioning. It felt like it was 50 degrees every night. We’ve also heard reports of cockroaches in rooms, however I haven’t encountered one myself, though it’s definitely made me on edge. Location is fine enough as it’s only about a 15 minute walk to the beach, however at night it’s seedy and seems unsafe to go out alone. Overall, this hotel isn’t the best in the area, and should definitely not be marked as a 4 star. I’d advise booking elsewhere for the same price, as this was far too expensive to be like this. If I could refund and never experience this holiday in the first place then I would. Wish I cancelled and stayed home.

graeme “Bigyin” Burt

Great location and rooms where cleaned every day. We ended up above a group of drunks for the first 3 nights who would fight and shout every night and smash windows they where from the south of England and the security where always at there door I think in the end the police where involved. Thankfully they left but this is the fun of a all inclusive hotel. Staff are nice the the pools where clean and warm. Plenty of shops and bars around and only 10 mins walk to the beachs. We had a great holiday and will definitely book this hotel in the future.

Katie ONeill

Great location with only a 15minute walk down to the beach and restaurants. Rooms are large and relatively clean. Two pools with plenty of sun beds. Great choice of drinks for all inclusive including cocktails. Unfortunately we were very disappointed with the all inclusive food which was subpar with undercooked meat and uncooked rice and very repetitive with the same choice of food everyday. I would NOT recommend going all inclusive at this hotel., but with plenty of local restaurants you wouldn’t be stuck for choice with self catering.

Matt

Just returned from a 1 week stay here (July 2024) and the experience was fantastic. The sun was scorching and this made the experience better. There were 1 or 2 quips that stops the hotel being a 5 star visit. Not all rooms have air con and some have minor issues with bugs and gnats but our holiday was activity based so we didn't mind this. The location is very good 8/10. The beach is 15 minute walk away and there are some shopping malls and other activities nearby. I'd advise taking a travel card if using the public transport as using the app to buy and use tickets on the bus is complocated and you can't get tickets from the driver directly. Back to the hotel, food was very good, not much variation but cooked to a very high quality. Room service and reception staff are great, bar staff outstanding and night time entertainment hosts irreplaceable. Thank you for an awesome stay and I'll be returning in the future 8/10 🤠

Yvonne Lichter

Great place to stay - we highly recommend it. Despite its close proximity to the airport, no noise related to it could be heard. It is very quiet and clean. If interested, one can participate in various activities in the hotel. Only downside: parking costs 8€/day and the parking lot is quite narrow, not many free parking spots nearby available. We usually parked close to the marina. It was a great parking spot, though about a 10 minute walk away from the hotel.

KillerPigeon83

An absolutely fantastic time at this hotel. It deserves more stars in our opinion. Today is our final day and we are sad to be leaving. We normally do all inclusive and had some reservations about self catering, but it's been great. There are 2 well equipped shops, plus the food and drink is great. The staff are super friendly and the hotel is kept immaculate. I would have no reservations at all about recommending the hotel. We will certainly be coming back. Thanks for a great time.

Stuart Fitzgerald

Had a great stay here, rooms were clean and nicely furnished. Sea view was great. Pool area run a booking system for the loungers which works well and keeps it fair for everyone. I've stayed on higher star hotels that were nowhere near this nice or as reasonably priced

Markus S

We had a fantastic time at the Santa Barbara Golf and Ocean Club in Golf del Sur on Tenerife and can absolutely recommend the hotel! The location is great - everything you need on holiday is close by and the hotel offers many amenities. We found the underground car park, which you can use for a fee, particularly practical. The hotel has a lot to offer, but it's good to know that some additional services, such as the gym, the spa area or the bath towels, also have to be booked for a fee. The children also had a great time: there are plenty of options for them, even if there are no slides or a water park. One small downer was that children are not allowed in the whirlpool - but this is perfectly understandable, as otherwise the whirlpool would quickly become a children's pool. The biggest plus point of the hotel is the staff: we have rarely experienced such a warm and friendly atmosphere! Special thanks go to Esther, Isabel and Christo, who not only greeted us warmly on arrival, but also looked after us superbly throughout our stay. The service was consistently attentive and warm. Our flat was very clean and well equipped, and the kitchen in particular had everything we needed for our stay. The Santa Barbara Golf and Ocean Club is a highly recommended choice for families.

hanaa salma

A beautiful hotel with a stunning view of the sea, the welcome was warm, and the staff were incredibly kind and attentive. The atmosphere was pleasant, we had a truly memorable stay. I highly recommend this place for a relaxing getaway.

layla

This hotel is absolutely gorgeous. We really enjoyed our stay as the hotel also had lots of facilities to use. The staff are also lovely everyone i spoke to was very helpful. The downsides would be the location as it’s a bit away from the town. They do offer a free shuttle bus that leaves for 10:30 but we did experience not being able to get on because it only seats about 10 (so get there early). In this case it’s either a €10 taxi or the bus round the corner. The bed are a little solid too but nothing really uncomfortable.

Paul

This is a very nice resort. The staff were excellent throughout our stay. Some of the fittings/amenities maybe a little tired but nothing is too bad. Overall the cleanliness of the rooms and pool is excellent! The staff have made our visit so welcoming. The only downside is the location, highly advised to have a rental car but a taxi to town is about 10 Euro. Another minor complaint that children take over the hot tub area as a playground area. Food is good and reasonably priced. Special mention to the Pool Bar staff, very nice people!

lee whinnerah

Beautiful complex in beautiful surroundings. The apartment was spotlessly clean, comfortable and well equipped with a veranda and a roof terrace All staff, especially Bruno on reception were very freandly and helpful. We will be back for a much longer stay, hopefully in a few weeks rather then months

Monika Repeckaite

We stayed 6Nights at this hotel last week with our 2 and 8y old. It's a lovely, country style hotel with lovely staff. Not very family friendly. if You have buggy prepare to lift it a lot. We got apartment at the very top floor..kids club work 1hour only per day Monday to Friday and extra hour in the afternoon Friday to Sunday. Entertainers are very warm and lovely girls. 10point to them!They also do water sports program and mini disco every evening. For 4days there were only 1 highchair for all restaurant. It was a challenge because there were many families with small kids.Breakfast same every day(English style) nothing special for kids.. so my kids were alive only with fruit and Cucumber for all stay.. I suggest at least porridge or pancakes could be served or some different breakfast every day as even for adults after 2 days there's nothing to eat.Rooms are lovely but when we arrived first day I had to run out straight away from apartment because of a smell. It was very strong and we couldn't stay in for half day ,only after we left doors and windows opened for few hours it was possible to entry. Bedding also had very strong smell even they've fresh. Rooms need bit of touch ups.. the location is very good.Siam park 5min drive,las Americas 5min drive,Loro park 1hour drive. Hotel surrounded by beautiful mountains. Loved warm pool, jacuzzi &baby pool. Plenty sun beds. All of us got tomach bugs,so they were very understandable and send cleaners ex for us to change beds&towels&clean rooms. We were happy and if breakfast type will change I am pretty sure we will visit again soon!

Nathalie Anastasia

We are currently using one of the apartments that sleep 8. Only one towel per person. Nothing for your hair. Shower glass was filthy. It has a self catering kitchen. 1 pot only for 8 people !!!!!!! One serving dish !!! 1 small frying pan. Cutting knives do not cut. Absolutely terrible. Coat hanger allowance of 3 per person.Coffee machine does not provide hot coffeee - it comes out luke warm. will never go back

Dominic

I've seen a few negative reviews recently, but all I can say is that this hotel was top class. Rooms were decent, facilities were great, staff were friendly and the food was really good too. The rooftop bar is really nice and the pool area on the ground floor also. The bus stop is right across the street should you want to travel around the island cheaply. Outside of someone offering to wipe your bottom, the hotel offered pretty much everything, I feel some of recent reviews expected this to get the 5 stars. The hotel room floor could have been cleaner on entrance, and outside of restaurants, there isn't loads to do in the area, but I'd happily come and stay here again and likely will be doing.

Yurong Zhao

Staying at Mynd Hotel was very convenient. I appreciate their simplicity and eco-friendly approach, encouraging guests to opt out of daily room cleaning. The breakfast, ground pool, and events like wine tasting and yoga were nice touches that added to the experience. The staff were welcoming, especially the professional and friendly woman with short hair and glasses at the reception and the towel exchanging guy next to the pool. I would recommend this hotel.

Elvinas Palcauskis

Great hotel that has everything. We really enjoyed staying in this hotel. It is clean, staff is friendly and try to help in any way they can. The breakfast buffet is fantastic with wide variety of foods to choose from. Brilliant breakfast fast tomes which span from 7:30 to 11:30 am. Pool area is large and smaller more romantic pool on the roof top. Will stay again and highly recommend. Shops right across the street, more restaurants just 2mins away. Plenty on street parking around.

Natalie Ashworth

Just come back from a weeks stay half board at Mynd Adeje. I feel refreshed and relaxed just what i needed. Cannot fault this hotel - the only thing that would have made it even better would have been MORE yoga with Raquel!! She is AMAZING!! I could have done her yoga everyday if it was on offer. All the staff were so friendly and service was great, food was 5 star quality couldn't fault anything we had! The rooftop terrace was perfect for watching the sunset. One week just wasnt enough! Will definitely be returning :-).

Tom

The perfect hotel for a short, couples stay. The area itself is amazing with enough bars and restaurants to keep you occupied but without it being too busy, and each time we ate we had a new favorite meal of the holiday. The hotel itself is newly refurbished with very modern, comfortable rooms. The breakfast was beautiful with a huge range of food, and the pool area calm and without sunbed wars which is a big plus. You really cannot fault this hotel and we will be staying again.

Lowri Davies

Lovely hotel with clean and spacious rooms with a balcony, nice rooftop pool area and decent breakfast. A drink was offered on arrival which was a nice touch. There was extensive renovation works going on on the second floor which we were surprised to see whilst walking up and down the stairs, perhaps it would have been good to mention this on arrival. Also, when we asked how the aircon works we were told it didn’t work. Our room was 27 degrees at one point and although we were given one fan for the room, it was uncomfortable to sleep in the heat every night. It would have been best to know about the broken air con ahead of our arrival.

pamela stephenson

Amazing staff who will look after you from start to finish Friendly and nothing is too much

Mike

We thought the hotel was lovely. It was a far better experience than we could have had in one the of the huge, modern, character-less places so common in major resorts. It is small and quiet and yet on the main boulevard with its various restaurants and its evening activity. The decoration is very Spanish and full of character. The staff were efficient and friendly.

Elina Rudchenko

Perfect location. Close to shops, restaurants beach and bus station! Very good service, our room was clean and comfortable. Simple but tasty breakfasts. Friendly and smiley receptionists. We were happy to stay here for our holiday. Absolutely recommend this hotel!

Steven Fowler

I booked this hotel as the 'adult only' environment appealed to me. The hotel is in a very good location and the breakfast was excellent. Rooms are comfy with plenty of storage space. I liked having a room facing the church. A nice pool area on the roof with good views of the surrounding area. Sandwiches salads and drinks brought to your lounger. The only word of caution is that the coach drops off approx. 5-6 minutes walk away and I had to ask directions to find it.

pauline anderson

Stunning location. Clean large bedrooms serviced very well each day with cheerful staff. ALL staff were very helpful, chatty and always smiling. The food was amazing with plenty of choice and all fresh. Facilities such as the swimming pools and entertainment was excellent. The behind the scenes a cooking demonstration tours was very enlightening and we really enjoyed it. Great hotel and lovely people and nothing was too much trouble. Well done 😁👍

Dave Simmers

The hotel has tremendously hard working, happy friendly staff. There is such a wide variety of good quality food on offer at both breakfast and evening meal. I really enjoyed the daily entertainment laid on. 2 quizzes a day (I couldn't believe my luck) plus so many more. The hotel and pool are situated in a quiet area with great views of the ocean and the stunning cliffs. Close by are handy convenience stores dotted around the church square. I'm hoping to return to TUI BLUE at Los Gigantes next autumn.

Robert Jelves

We had a few days spare so popped over for a short break. Adults only means it’s quieter than we are used to. Location and hotel are superb with stunning views and service like you’d expect. The area has a few small shops and bars (Irish bar is great). Wouldn’t recommend for teenage children as too quiet but perfect if you just want to chill out. One thing to consider (we didn’t) is the long transfer time, depending on how many drops.

Lloyd P

Firstly, we absolutely must commend the staff on making us feel welcome and providing such an efficient and friendly holiday from start to finish. From the reception staff, to the cleaners, everyone was so lovely. We arrived late due to our flight being delayed, and a cold dinner and free alcoholic drink of our choice was provided. The facilities at the hotel are very good, and the food options at breakfast and dinner are varied and delicious. We found the views from our sea view room to be truly spectacular. Evening and day activities are varied and fun. The resort is an excellent choice for couples, but also suitable for all age groups as we noticed a real mix in ages. We had an amazing time and would love to come back again.

roger lord

Clean rooms and well equipped for all you need. Views are great wherever you are. The staff are very good and do their best. Food is good too, there is plenty of choice and something will suit all tastes. A very relaxing and quiet resort and hotel.

Lauma U

I had a wonderful stay at this hotel in Tenerife! The service was exceptional — the staff was incredibly friendly, always available, and went out of their way to make our stay comfortable. The location is perfect, with easy access to attractions and beautiful surroundings.Hotel also has an amazing rooftop terrace and bar (adults only).It's also a great place for families, with plenty of activities for kids and heated pool. Food was great, good selection of food in breakfast and dinner, everyone can find what they like. Highly recommend!

Andrew Guest

Great hotel with a quirky layout. Well equipped room in good condition. 5 good pools to choose from as well as a cracking rooftop sundeck. The only downside is the evening food options. Limited to a wide variety of average quality beige food. Breakfast choices were much better.

julie thouless

Brilliant hotel for all ages. All staff I have met (new and old), have been fabulous. A special mention to David Gomez, Gema, Juan, and Jesus and of course Vicki Gomez in the fun attic. All have made our holiday. Vicki is so fun to be with, always smiling and a hard worker. Every department is great. Reception always smiling and happy to help.

Aaron Cyril

I recently stayed at the Paradise Park Fun Lifestyle Hotel for 5 days on an all-inclusive package, and overall, I had a great experience. The hotel has a lively and welcoming atmosphere, perfect for both families and couples. Positives: The staff were incredibly friendly and always happy to help, whether it was at reception or in the restaurants. The all-inclusive food options were varied and of good quality, with plenty of choices for breakfast, lunch, and dinner. Snacks and drinks throughout the day were a nice touch. The hotel has multiple pools, which meant there was always space to relax by the water. The entertainment was fun and engaging, with activities and shows every night. The location is excellent, with beautiful views and easy access to nearby attractions. Areas for Improvement: While the food was good, after a few days, the variety did become a little repetitive. Overall, I had a relaxing and enjoyable stay. The all-inclusive package was definitely worth it, and I’d recommend this hotel to anyone looking for a fun, carefree holiday experience.

Laura Augustyn

We had a lovely stay at this hotel, our 2 year old loved it, all staff were very good and exceptionally friendly. The service was brilliant, free bus to and from the beach was also a bonus. Would highly recommend

Owen Turrell

We recently stayed here on our honeymoon. We couldn't have asked for better service. We were upgraded to a suite and they had left us a bottle of fizz on ice as well. The staff were generally very nice and helpful. The food was better than any all inclusive I've stayed at previously. Slightly out of town but made for a quieter stay. If we go back to Tenerife we will stay here again. Thank you

Darshan Joshi

We read some reviews a week before we were going and thought about cancelling. So glad we didn’t as this hotel was amazing the sea views, food (never had to go looking for cutlery or plates) and drinks. Staff were amazing. Yes a little short staff but they managed well with smiles. The only time our room was not cleaned was the day before leaving but went to reception and got clean towels. Me and my friend both agreed we would definitely return and only 20 minutes from the airport.

dominik piasecki

The rooms are spacious and nice. Great view if you upgrade to ocean view. The hotel itself is decent. Location isn't ideal. Getting to any sign of civilization is approx 30 walk. Spa at the hotel is at an extra cost, still not everything was working just like elevators and lights over pool table (one day each..🫤) daily activities were decent but some of younger hosts were spending more time on their mobile than organising time for people. Food was hit and miss. From decent enough to reheated three times. All in all I had a good time but didn't spent much time in the hotel itself

Adam Carrington-Lloyd

Lovely stay here, restaurant, bar and entertainment staff all very friendly and hard working. The location is beautiful and slightly out the way with the sea literally 30 seconds from the hotel. Pool area very nice and cleaned daily. The food selection was great, however felt sometimes they were understaffed as they kept running out of available cups / glasses. And sometimes large queues formed at bars, but they we're quick to respond and rectify when pointed out. I feel the entertainment staff could benefit with a bit more budget allocated to them as the people were great and enthusiastic but their available materials / budget seemed poor. Overall a fantastic stay and would recommend for a lovely cheap and cheerful getaway 🙂.

John Thorpe

Great Adults-Only location which creates a lovely relaxing atmosphere. Entertainment in the open area in the middle of the hotel but it finished at exactly 10.00pm and so didn't impact anyone's ability to get a good sleep. Rooms basic but very comfortable with mini-fridge (to put the cold drinks in that you purchased from the Dialprix supermarket next door). They also have a safe but no key provided (I didn't ask for one). Breakfast 5****** such a choice of hot and cold options. The only let down (if you can call it that) was the lack of a chef to make fresh omelette but I'm trying hard here to find fault! Recommended and would stay again. Not close to El Medano (20 minute walk) but it is a pleasant one and good for you too!

Mi Midi

We enjoyed our stay very much. If you look for spacious suites with a kitchen as a family or a couple and care about cleanness this can be a very good choice. Well-managed hotel with supportive staff. We initially offered a room which didn’t meet our needs, after asking the reception changed it. The buffet breakfast and dinner were not very generous in term of diversity, yet the food quality was fine for most of the items. The very cool and kind entertainment team made our stay a memorable one :)

Andrew Wright (AW)

The hotel is clean, welcoming, and all of the staff are so kind and helpful. The pool and facilities are good but not great. In need of some maintenance and a bit of a tidy up in places. Rooms don’t have lifts so if you have young children be prepared to carry them or the buggy up stairs. Parking can be an issue right outside but there is plenty locally. The local ‘village’ has little to offer but enough to get you by. Car hire is a must to get out and about. We had a good time. Not sure we would come again other than for a great restaurant down the road. La Parma. Fantastic

Sophie Yeoman

The rooms at this hotel can’t be faulted at all they are so clean and the maids really do such a lovely job. For the money you pay to stay here I’d definitely say it’s more of a 3 star resort, the food was average and most nights we did struggle to make a whole meal out of what was laid out. We also had very bad stomach from the food sometimes and we had the breakfast once and skipped out for the rest of the time we stayed. The pools are lovely and the sun beds are comfy, there is also plenty of room. The staff are hit and miss some were amazing and others literally wouldn’t even speak to you… there is literally nothing to do in the hotel if you don’t have kids either. Noe venting entertainment which is fine but pool tables don’t work the bar is attached to the restaurant so there is no where separate to go and it closes very early. The area is quiet and there is a lovely restaurant right opposite the hotel nebula’s we enjoyed many meals there it was so lovely! Cocktails are all from a machine which is fine but it’s a lot of money for a very basic stay. We wouldn’t come back again, we stayed for 10 days and really did struggle for stuff to do.

Mike Foster

We had a great time. The rooms are clean and modern, the pools are both warm (and shallow), balls and inflatables are allowed (hooray - nothing worse than a no fun pool) and sunbeds are always available, even when we visited in July/August. In fact the availability of facilities is one of the appeals - it was always possible to play tennis, squash, table tennis, pool, air hockey when we wanted, or after a short wait, where there would be a queue in other hotels in peak season. The daytime entertainment schedule is busy, and both of the team work hard and bring their personalities to the job. They keep the kids entertained, but there's still boules, yoga, aqua fitness, etc. every day for adults too. We stayed half board, food wasn't the greatest we've experienced, but was adequate, and I found there was enough variety each day The location is quiet. Don't go here if you want loads of nightlife. We were playing cards and having a drink 1 night at about 10pm, and the hotel bar shut, and the lights were turned off which we thought was a bit rude. Other nights we ventured across the road to the rooftop bar which had great views of Teide, and sunset. We were aware the evening's were quiet before we booked, so it wasn't a surprise, and not a problem for our family.

Stephanie Johnson

We stayed here in September of 2024, and honestly really loved the place. During our time here my daughter came out in chicken pox and Emily at reception couldn't have been more helpful when we approached her about extending our stay in the same apartment because we had to move our return flights. Diego is part of the animacìon team and is absolutely incredible, his enthusiasm can't be beaten and he even added an extra song for my daughter onto his aquafit class on the last day because we were going to miss the kids party! Bar is quite expensive if you're not all inclusive - cocktails from a machine and correct measures of spirits which we all know you don't need on holiday 🤣 The area itself is quiet but offers a selection of restaurants, of which Nebula, El Delphin and L'Osteria Sea we tried and really liked! I'd definitely stay here again.

Louise Clarke

Location is perfect! Close to beach, the golden mile (shops) and great restaurants around hotel. The rooms are big, clean and the shower was powerful and hot 👍🏻 Food is good with lots of options, we didn't have high expectations from the other reviews but we were pleasantly surprised. We have been to several hotels on this area and this is by far the best overall. The spa is lovely and is €17 for 2 hours which was great.

UCMindSolutions

Arrived for a family holiday for 10 days with 2 toddlers. Staff have been amazing, very friendly and attentive with the boys. Rooms spacious and clean. Reception staff very helpful with booking excursions, and recommending things to do /see. Big shout out to Gino the resident photographer, we have some beautiful pictures to remember the holiday by he was also very engaging with the boys. We found the location ideal with lots to do and keep the little ones entertained. All round a very good holiday had by all - Tenerife we will see you again soon.

Maeve Galvin

Lovely rooms. Great location. Staff very nice. We had a bottle of bubbles put in the room for a birthday surprise which was a lovely touch. Pool crowded but we are v near beach so we went there instead most days. Enjoyed our stay

Scott Anderson

Great stay with our family, all inclusive is worth it. I saw bad reviews about food however we had no complaints, pool bar staff are awesome and Ramon goes above and beyond and has a great laugh with everyone. Entertainment staff are great Addy and Camilla amazing with kids and a good laugh with the adults. Our second time staying here and there will definitely be a 3rd

Danielle Shilling

Me and my partner couldn't of wished for a better stay. Room was always clean every morning and the cleaning team were brilliant friendly and accommodating. We had a fridge, kettle and balcony views which was nice.All entertainment, facilities and staff were amazing. Was also perfect location as near lots of places to eat and go for fun. Also out the way of the strip so had a peaceful night's sleep :) will deffo be visiting again.

Sharon

This is a fantastic adults only hotel. The choice of food was very good and the rooms very comfortable. The only thing that let it down was that the entertainment finished at 10pm so you have to go elsewhere if you want the night life. Having said that there are plenty of bars within easy walking distance. It is also a 10 minute walk away from Siam Park if you want to go there. The staff at the hotel were extremely helpful and very friendly too. We will definitely be back.

dee w

This hotel is in a quiet location but also a few minutes walk to the main part of playa.. We found the hotel perfectly clean and very modern. The maids come around daily.All the staff were pleasant and helpful. We paid extra for a sea view which was worth it. We were first given the rear end of the 7 th floor which had a partial sea view.we felt although was nice did not warrant paying extra so on complaining to the manageress she listened and took our complaint on board and offered us a room on the 9 th floor which was just perfect we had a side and front view which was breathtaking watching the beautiful sunsets at night and seeing all the passing sea traffic while sat relaxing on our balcony which is glass fronted.. We stayed bed and breakfast which offered a wide range of both continental meats yoghurt breakfast cereal. There was also a cooked breakfast available.including omlettes freshly cooked eggs and pancakes. On tap coffees and tea and fresh croissants and cakes muffins. I would recommend the 9th floor as it was just a walk along to the jacuzzi rooftop area with more stunning views ,sunbeds,and bucket seats to lounge in giving a extensive view off playa and adeje too as the hotel is just around the border of playa and adeje.the pool area extension had just been completed on our visit which allowed more sunloungers and seating around the pool area....there are also swim up rooms available. It was my husbands 60th birthday 🎂 on our stay and on return to our room that day we came back to a bottle of bubbly 🍾 in a ice bucket and beautiful chocolate cake . So kind.it tasted divine and much appreciated.just a big shout out to coral staff to stay thanks for looking after us so well. This hotel is in a nice quiet environment with nearbye supermarkets and bars a few minutes walk to the buzz. Highly recommended and would definitely return. To add the local bus station is at the rear of the hotel regular buses to local areas and places of interest and just to the rear of that Siam Water Park the location is perfect quiet but also so central to everywhere

kevin arnold

first 3 days were good hotel room, food and drinks were really good, staff were friendly except for the manager Mrs Luz, then they had work being completed right next to the pool and our room, no notice prior to the work being started, staff unable or not willing to tell us how long the work would take. Would not stay again if the work is not finished, the manager needs training on customer service skills as she was rude and not approachable, the staff seemed scared of her and she tried to do the same with the hotel residents too.

Joe Ashton

Great hotel even with the works outside which we were notified about prior to arrival, couldn’t hear anything during the day time just a small restriction in sun beds untill completion. Breakfast is worth adding on if you have not booked! Staff amazing, dropping in asking if we require any clean towels or anything to help with our stay. Cleaners great organising all toiletries into baskets and leaving the room spotless! Entertainment at night which was good for a few drinks before heading out looking out from the balcony. Roof terrace with small jacuzzi was a nice spot in the daytime for a chill out.

Rachel McBain

Fantastic family, friendly hotel. would definitely go back. Ideal location, lots of lovely wee bars and restaurants 5 min walk from hotel. also able to get taxi boat over to San Antonio for only 5 euro per person. Staff are super friendly and the 2 onsite restaurants are brilliant.

Pia Steinböck

Quite good located and nice style for it's category. The staff seems to be competent and friendly. Beds and rooms are tidy and clean. The variety of food at breakfast and dinner is very good and fresh. Covers every taste. Unfortunately the dishes are not cleaned good and therefore dirty..but all together I can recommend this hotel for a trip to Tenerife

Maddie Turner

This is an absolutely amazing hotel! The entertainment staff are amazing, and so so lovely. All staff are so helpful, on our arrival we arrived just after midnight and they had a bag with sandwiches, fruits and treats. The food is lovely and made fresh. And the rooms are super clean and spacious. The location is great, 5 minutes from the strip and around a 15-20 minute walk to the area of the Hard Rock Cafe. We will be returning.

Mark Marlow

3rd time returning to this hotel, this time it's an adults (16+) only holiday. Facilities are great, food and drinks on our all inclusive break have been plentiful and great. I do recommend all inclusive, even as an upgrade once you've checked in... If you like your food and a good bevvy, you'll thank me later 👍🏽 Air conditioned rooms, regular bed changes and room cleaning and everything kept in remarkable condition for such a relaxed environment. We came in October, it's rarely been below 30⁰ every day and the pool is well kept and a welcome oasis on hot days. Close to lots of shops, rental businesses, the main strip with clubs and restaurants, fast food, clothing and many other options within 10 mins walk of this hotel. Great views of the ocean from most of the balconies here too. Pool parties, inflatables, activities, and lots of things to get involved in, or not if you so choose. A big shout must go out to the entertainment staff, the bar staff, the chefs and wait staff and even more so, the maids and cleaning ladies who work tirelessly to keep this place absolutely spotless from morning till night every day of the week. We've had the best holiday, it really is a great place and we will definitely be returning, as have many of the folks we've spoken to again here this time around. Highly recommend this hotel to anyone with kids over 16. Absolutely fantastic fun loving crowd of light-hearted yet hard working people out on this beautiful island working to make YOUR day better 👌🏽 ⭐⭐⭐⭐⭐

Tia Boxall

Absolutely amazing experience staff were great From chef’s cleaners, desk and entertainment. Chefs were always so happy cooking absolutely lovely fresh food ie steak , chicken , pork and lamb. Cleaners were amazing come into our rooms every day empty bins making our beds with cute little bows and cleaning the whole room for us and making it neat and tidy. Front desk Staff were always helpful calling us taxis. Entertainment were absolutely amazing constantly setting up activities throughout the day and the nighttime entertainment is absolutely amazing , entertainment staff definitely was the highlight of the holiday. They definitely made it what it was. Location was great. 10 minute walk from the beach and the strip also plenty of activity stores nearby to book what you need also one inside the hotel which the ladies were absolutely brilliant so helpful.

Emma Hirst

Had a really good holiday at hotel ole. Visited with my partner for 7 nights in a standard double room. The hotel was nice and clean throughout our stay. However we did not receive maid service for 3 days of our stay which were the last 3 days, besides this the room was lovely and clean and modern. All staff in the hotel were helpful and they couldn’t do enough for you. The drinks and cocktails were very disappointing the cocktails were very basic not what you would want from a resort that is that well looked after and quite sophisticated. Good food and plenty of fresh options which was nice. Pool was clean and modern, always managed to get a sun lounger. Despite these few little things that need improving, I must say the best thing about this hotel is the entertainment team. They are a credit to your hotel, always professional but really do put their hearts and soles into their role, if it wasn’t for these guys I don’t think I would probably return. Diego, Tamas, Denise and Borat (we never got his actual name) were so funny and engaging with their activity’s and comedy shows. Denise did yoga and palates which was nice to relax while in the hotel. I would return to hotel ole and would recommend! :) x

Roger Hodgson

More of a hotel resort than just an hotel. Surrounding area is a concrete jungle like most over developed December sunspots. But hotel and staff are excellent - cannot be faulted in my opinion. Hotel refurbished over summer 2024 and so is pristine throughout

edvin segin

This hotel was perfect for my good friend who is from out of the country and had not been to Spain. He was treated with the upmost respect, the rooms were clean, the service was very friendly many thanks to Jacob for great aqua gym and customer service . My friend and me enjoyed the city, which was a 5 minute walk away. And we felt very safe going there. The reception there, was exceedingly helpful, kind, and efficient in helping us with the check in matter many thanks to Lisa. The only issue was lack of food variety . As part of my job, I travel around the world, and I was very impressed with AluaSoul Costa Adeje!

Naomi Williams

I felt the need to write a review as it’s newly renovated it could be useful. I think the other comments that it’s a mid range 4 star is quite accurate. The areas that have been renovated are lovely, the initial frontage, reception, lounge area and bar are lovely and stylish. Pool was great sunbeds nice despite being plastic and the main photo of the newly opened hotel shows posh wooden ones (so bit cheeky really). Pool lovely, it’s a simple pool but just right to cool off when you’re sunbathing. Pool bar is nice to have, food wasn’t good at all but we enjoyed a beer etc. Breakfast we thought was excellent, they change things up a little each day and never waiting, loved freshly fried eggs. Only improvement would be fresh orange juice as the juices were not nice. Also for anyone going, the black coffee is bean to cup but the cappuccino isn’t, it’s like sachet coffee and doesn’t come from the beans. I wish I discovered the espresso was nice coffee sooner. Also poached eggs be nice but that’s being fussy. Room was lovely, large, air con worked very well, everything you needed. We had superior double. The daily cleaning was excellent and cleaners very nice and considerate. Agree that the lack of ventilation in bathroom is a bit of an issue but we left door open and opened balcony door. Evening entertainment was high quality I thought, singers excellent. We don’t usually watch entertainment but we’d come back after an evening out and hear it and enjoyed it so much we stayed, some better than others ofcourse but was nice to have, enjoyed a wine or a late night whisky whilst watching them. Location is fantastic. We surf so you perfectly between las americas for surfing and also walking distance to fanabe and playa del duque which is a lovely beach. We found nice restaurants between 5-20min walk each evening. My main issues/ thoughts are that the areas that have been renovated are quite a different style to the old hotel parts so you really recognise the parts that feel not done and a bit empty so I think it needs a little further investment. Some drinks were bad, my Aperol spritz particularly awful (made with cava not Prosecco and soda water stale). Also the gym is terrible, the weights are what you put on a bar without a bar 😂. The running machine shook and the chain on the rower was rusty. The gym is fine, painted, good flooring and mirrors so I think they’ve just put the old equipment in and hopefully they will renew them as I would have loved to go daily. However the room, the location and the breakfast would make me return to this hotel. If they just improved a few things and the reception staff a little more welcoming it be great.

David Kubíček

AluSoul Costa Adeje on Tenerife is truly a gem that exceeds all expectations! This hotel offers a perfect combination of luxury, comfort, and an exceptional atmosphere, making it an ideal destination for relaxation and enjoyment. The rooms are spacious, modernly furnished, and always impeccably clean. The beds are extremely comfortable, ensuring you’ll rest like never before. The staff is incredibly friendly, helpful, and professional. From the receptionists to the restaurant team – everyone goes above and beyond to make guests feel welcome and provide everything they need. When it comes to dining, the hotel offers a variety of delicious dishes that will delight even the most discerning gourmets. The breakfast buffet is abundant and filled with fresh ingredients, while lunch and dinner are unforgettable experiences thanks to the creative menu and local specialties. Moreover, there are plenty of activities in the surrounding area, from beaches and water sports to beautiful nature excursions. The hotel’s location is another big advantage – right in the heart of Costa Adeje, just a few minutes’ walk from stunning beaches, luxurious shops, and restaurants. Overall, AluSoul Costa Adeje is a place I highly recommend to anyone looking for an unforgettable holiday. You’ll feel pampered and leave with the feeling that you’ve experienced something truly special. If you’re planning a trip to Tenerife, this hotel is the number one choice!

matt bradders

Pros Great location, spectacular sea view Beautiful hotel, if a little run down Room had everything I needed apart from milk A comfy bed and an awesome shower Cleaned everyday Cons There was no air conditioning (despite advertised) I asked to repair 4 days, on the 5 th Nunes tells me Spanish law has banned it. No fan Fire alarm went off 4.51 am Receptionist could improve their attitude Certain areas still being renovated

Ewa Poddig

The hotel is wonderful, with great rooms overlooking the ocean. The staff is warm, friendly, and helpful. It's clean and tidy, with air conditioning working perfectly. The meals are fantastic! There is a large selection of dishes, changing main courses, fresh and served promptly. We will definitely return!

Becky

No.1.. Just arrived, 30mins waiting to check in, very friendly reception, arrived late after 12 hours travelling so went straight for something to eat as the Buffet restrauant was closing in an hour.. not sure what our bill will be as we had no info of pricing even after asking.. food was good, lots of choice eventhough it was nearly closing, staff very friendly. I had requested (back in Oct) for Cava, beer and fruit to be ready in the room as we are on our honeymoon 😀... After searching for our room (not very good signs, so you need to search a bit) Nothing arranged as per my request... callled reception... within 25mins the Room Service arrived - Thank you for sorting it out so fast! Room is nice but no kettle or coffee/tea, Mini Bar only has water, Coke, cubboards are too short for mens shirts or ladies dresses, only one bathrobe.. no ashtray on balcony.. will report back in a few days for a final assessment 🙃

Stefi Fudge

What a disappointment we had on our latest visit to the Jardín Tecina ...excited about seeing the renovations and being back in our favourite hotel we can only say that it wasn't ready to open. The "new bedroom and bathroom " were unfinished and in need of a good clean.The bathroom was mess,half grouted tiling lumps of cement ,unfinished shower.... The service and food were excellent as always.We put in a polite complaint to reception and sad to say a week later not had a response.What a shame! As lovely as every,been visiting for 18 years.Amazing chill out holiday.

Whirlynerds

Wonderful place with stunning views and great service, hi standards all round!

rgsbikerman

The hotel is on a steep clifftop site so lots of steps. Sea views are magnificent, the staff are courteous and helpful and the food in the restaurant is varied and good quality. However, the buildings are tired and in need of modernisation and improvement.

Becky Taylor

Lovely hotel, food was amazing for all inclusive! Drinks were good although the pool bar was hard to get service from, often I'd leave due to others being served before me - I did feel a bit invisible sometimes! Pool was lovely and evening entertainment wasn't bad. We did book a double bed and got a twin, while we could have complained at the time we got there it just felt too much hassle but was disappointing. Great location for the main strip and beach bars

Heather Meredith

Confused by the bad reviews just got home after a 10 night stay and couldn’t fault the place. Staff friendly, rooms cleaned daily poll area well kept and cleaned regularly. Great location. Yes the food isn’t amazing but its a tenerife all inclusive why are people expecting Michelin star quality food. Good selection of food for every meal different themes on the evening buffet. All of it alright and decent enough to eat. If your a normal person then its a great hotel. If your expecting red carpets rolled out and fine dining experiences then go somewhere else. Id 100% return

L J

excellent hotel, great food, staff are so lovely & friendly, cannot help you enough. The hotel is extremely clean. The rooms are a little tired & dated but it's OK for a base of sleeping, showering & changing as you're out all the time. safe in room at no extra charge. Great central location 5 min walk from the strip but you cannot hear any noise from it at the hotel. perfect location, 10 min walk from the beach, local mini supermarket 30 second walk around the corner fir any essentials.

David Howard

We’re coming to the end of our 10-night All Inclusive family vacation here at Best Tenerife! It has been a lovely trip for all of us. Each day, there has been a great selection of fresh food for every meal. The entertainment has been plentiful, with a different show outdoors each night. The bar staff have been fantastic, and a special mention goes to Oscar, who has always been there for anything we needed. A great person—thank you! 🙏 Overall, we would definitely come back here! The hotel is very clean, and all the rooms are cleaned daily. The cleaners work tirelessly from dawn until dusk to keep this hotel gleaming. If you’re thinking of booking and are unsure because of the reviews, I would recommend booking and seeing for yourself—it’s a great hotel, and you will have a wonderful time.

Nicholas Woodfield

Very clean staff attentive and friendly. Entertainment very good and varied. Location is central to beach,shops and entertainment. My only comment for improvement would be to monitor sun beds on you present rules towels can be put out to reserve beds and clients are getting up very early and reserving beds(from 6.40 am) some of these beds are not used until after 3.00pm in some cases ( this is where people go to beach and shops) some other hotels we have stayed in on Canary Islands have two hour rule:- so if beds are not used in this time towels are removed ( Clear notices are shown)

Steve Lawton

Ideally situated for the beach or the rugged hill/mountains. The facilities were amazing the staff wonderful. The food was splendid with a wide variety to choose from. No matter what your tastes are the chefs would do what they could to accommodate. Yes. We would gladly stay here again. Five stars 🌟🤩✨️💛👌

Allana S

I was slightly apprehensive about staying in this hotel due to the recent reviews regarding the works being done on the hotel. While I understand improving the hotel while open will cause disruption I was unsure about how this would affect my holiday. Thankfully the work being done was minimal and we hardly noticed much noise at all. The staff are all brilliant and very friendly and welcoming. We were all inclusive and thought it was definitely worth it. Plenty of drinks to choose from and the buffet selection every night for dinner is a different choice each night. As for the comments about the same songs being played over and over we didn’t hear the same song twice over the course of a week so unsure where that is coming from.

Gordon Wrigley

My visit to this hotel in August was my second of the year and on both occasions my son and I had a great time. The attention of the staff to the cleanliness of the hotel in all areas was most impressive but most particularly noticeable in and around the restaurant and pool area, probably because are room overlooked that area and we observed the early morning pool cleaning routine. We found all the staff very friendly, professional and helpful with a special mention to Neisa Martin, who worked the bar restaurant area, who lightened up our day with her smile and friendliness, and all the bar and restaurant whose hard work professionalism and overall made our stay such a pleasure. The only downside to this revue is that my findings seem to be common so that it has been impossible to getting until well into 2025, I hope to be able to visit you all sometime the, thank you.

Sue Davey

Rooms , service, location all good but , the food let's this hotel down. While there us a good selection nothing is hot. We were fully inclusive ended up eating out after the first couple days . Building work also going on , know this has to happen but, not happy as they started knocking the old toilets down at 08.30, our room was situated above . A letter would have been good to inform us the water would be turned off. Won't be going again

Mel Long

We have now stayed at Coral Suites & Spa 4 times and it is always faultless. We usually stay on a bed & breakfast basis, which is perfect for us. The staff are what makes this place so special, I would especially like to mention Eli who is incredibly helpful and knowledgeable. Everywhere is spotlessly clean, the rooms are lovely, the pool is amazing and it's located right in the middle of some beautiful walks, shopping, beaches and restaurants. Love it!

Karen Goodbrand

Stayed at this beautiful hotel in November, everything was perfect, rooms are very spacious and absolutely spotless! Plenty of sunbeds to choose from and nice size pool. All inclusive was busy but never had to queue, lovely food, couldn’t complain about any of the meals. Staff were lovely, especially the housekeeping staff. Absolutely perfect for us! 10/10

Fiona Hill

Lovely hotel with good rooms and pool. Beds made every day and if you leave towels on floor in hallway they will change them which was a good service. Breakfast is very good with a wide selection you could want. Poolside snacks daily. Evening meal had a variety of food which we found as we had a party of 10 there was something that everyone could find to eat. There is a few shops, bars and restaurants in walking distance but not loads in this area. Great holiday with entertainment every night.

SUSAN DERBYSHIRE

Lovely hotel - spotlessly clean. Big bedroom - cleaned every day and fresh towels. The hotel is massive. Food excellent- there is always something you will like. The token situation to get drinks is odd but you soon get use to it. Pools are fantastic. Special mention to Andrea at the Areca pool who always had a smile on the face. The only negative I would give this hotel was the evening entertainment, flamenco, etc - it just wasn’t very good. Overall a lovely holiday - lots of sun beds - no need to reserve !

Tom Galbraith

Rooms are excellent as is room cleanliness. Buffet restaurants are not. There is little or no supervision of diners. Food can be lukewarm or indeed cold. Inclusive drinks are all cheap non branded, public area around the pool are extremely slippery when wet and I witnessed a few falls. Of course I could have upgraded to all inclusive plus for €30 per person per head, look it is either all inclusive or it is not.

Ula

The hotel is large and modern, communal areas are very well maintained. The room was very spacious and freshly decorated. There are various activities at the hotel with friendly entertainment staff, they are on most days. We enjoyed volleyball and a jewellery market. The pool was very clean. Good location, close to the airport and away from busy very touristy places. Lots of parking spaces nearby. There were a few annoying things like having to pay cash for towels/ cups for all inclusive. The cash machines charge you a fee of €5. You had to carry cups around with you or you lost your deposit. The floor in the room was cleaned with a strong chemical and left a sticky layer. The shower was annoying as it was dripping and the door wasn’t shutting well so had to be slammed. Small things but can get irritating.

Jason Scholes

Been here previously, stayed again last week. We keep coming back for the location we love and the stunning views - some of the best sunsets anywhere! The staff and facilities here are excellent, always friendly. We stayed B&B this time and enjoyed fabulous breakfasts. Pools and pool bar area excellent, though some refurbishment is going on but seems well managed. The only criticism we would have would be that the rooms (in the older part of the building, we were in 340) are getting a bit tired and are ready for refurbishment though perfectly clean and comfortable. We enjoyed our stay and will be back at some point in the future.

Natalia Kwaśniak

Stunning hotel in great location. Close to promenade, ocean, natural pools. The weather was much better than in the north part of the island and also it was less tourist. The views from restaurant, room and even stairs between the floors were breathtaking. The room was big and equipped in lots of cosmetics, toiletries etc. like in 5 star. We were a bit concerned before our stay because we read some reviews about cockroaches, but we haven’t seen any, everything was perfectly clean (except few hairs in bathroom). Staff and service was amazing and there were no problems to find free sunbeds or tables, it didn’t seem overcrowded. Evening performances were rather calm like live music, however we expected more party mood in adults only hotel.

Kryštof Turnovský

Four star hotel. Five star services! Room would deserve some repairs. These are problems as loose french window that makes noises during windy nights and has poor noise isolation. Then there are few things that adds up the feeling, the room past the prime. Diners- depends on the theme od the night. Service, reception, room cleaning- perfect.

Cherie Milburn

Barcelo Santiago is my favourite Barcelo hotel and I’ve been to a lot. It cares about relaxation and wellness which is seen across the premises. With delicious food and drink, day and evening entertainment you can relax in the sun or you can join in the animation crews games. This hotel is very personable which as a solo traveler I appreciate. It’s my home from home twice a year and the staff are always fantastic, know your drinks when you return and always have a smile. It’s a beautiful hotel and I always feel like I’m on a cruise.

Otis Kubeyinje

Very lovely hotel with the most incredible staff. Sweet food, clean rooms, polite staff and nice amenities. Only issue is there isn’t much to do apart from beaches and going to town.

JamesVic House

My husband and I stayed for 5 days for our honeymoon. We were greeted with a welcome drink when we checked in, shortly followed by a bottle of fizz in the room to recognise our celebration. This was really appreciated. There was an issue with the air conditioning not getting cold enough, the hotel were prompt in their response to this and sent a technician. The air con didn’t get the room cool enough, so staff very kindly allocated us a new room and helped us move our belongings. There are three pools, all of which are lovely and warm. Very calm environment, really quiet and zen. The food was excellent, really high quality & all staff were very friendly and attentive. The entertainment in the evenings was lovely too. Saxophonist, pianist and singers. We thoroughly enjoyed our stay and would recommend it to anyone that wants a quiet and relaxing break. We hope to return!

jgriffiths00

My wife and I stayed here for two weeks, overall our stay was very nice, the hotel is well kept, clean and the staff are very friendly. This is the second time we've stayed at this hotel, the first was over 10 years ago and I remember the breakfast selection being much better. We opted for pastries in the room for the entire second week as the breakfast wasn't worth the effort. We'd probably stay again but it would be better suited for us if we could book on a room only basis.

Raisa Pohribna

The hotel is wonderful, I would even say luxurious. Incredible service, daily clean towels and bedding. A large selection of dishes for breakfast and dinner. Various fruits, cakes and pastries are always given for dinner. This was my favorite part of the day.🥰Big, spacious rooms with beautiful views and a nice, modern bathroom. Tea and coffee machine available. That incredible terrace where you can spend romantic evenings. There are also several pools with salt and normal water and many sunbeds. Special thanks to the hotel for the birthday greetings, it was very nice and unexpected. 🥳 If possible, I will certainly use the services of this hotel more than once

Margaret Derrick

Love it. This was our second stay at the Colon, we have also stayed once before in the sister hotel Jardins de Navaria, and we much preferred the Colon. The hotel is much smaller than the Jardins and all the better for it. Staff are very welcoming and always smiling. Our room overlooked the road which suited us as we don’t care for a pool view. Lovely big walk in shower with a rain shower head and a separate removable head. Bed was comfy, nice balcony and tea & coffee making facilities although if you use up the allocated coffee pods you need to buy your own. The food in the hotel is lovely, plenty of choice, loads of vegetarian options and beautiful amuse niche selection and desert selection. Pool area is lovely, enough comfortable loungers and nice pool towels. Can’t praise the hotel and its staff enough. The rooms and hotel are lovely and clean. We arrived extremely late at night from the airport and there was a table left set up in the dining room with salad, cold plate, fruit and juice, we were quite overwhelmed it was lovely. Thanks so much to all st the Colon for a lovely stay

Simon East

We arrived late after a minor flight delay ( 23.30pm). We were fatigued, but were met by a kind porter who sorted all our luggage and took us to be checked in at reception. First impressions were well beyond our expectations truly a WOW moment. After a very efficient check in we were taken to our room by the porter. Again, we were absolutely impressed. The reception had told us they had arranged some food and so we went down to the restaurant to be greeted with a cheerful Hola from the waitress ( don't forget its midnight by now) the food was superb fruit meats cheeses fresh bread seafood all freshly prepared. Always the staff were cheerful and very friendly, truly they were the hotels best asset. I could name many of them, but will say they all deserved high praise rather than individual, they are superb people. The premises are absolutely spotless, cleaning was to a high standard. The Chef and his staff turned out a massive array of food everyday to a very high standard. Amazing puddings, ice cream, fruits, cheeses and beautiful cold meats and many local cuisines as well. I personally thanked him for working so hard in his kitchen in 30c heat of the day. The pools were all clean, the lower two were rather warm, but the roof pool with its stunning views was cooler and became our choice. There was a jacuzzi at the pool end, which we enjoyed free of charge laying back while looking at the mountains. We loved the roof top surrounded by glass screens with plenty of sunbeds. Only constructive comment I'd make, is the sunbed bagging that we witnessed was rife and needed to be policed more effectively. Some people would place towels on beds then not appear until midday, which was highly annoying. They ( the management) advertised this was not allowed to be done through signs everywhere on the premises, but ignored the fact it was rife and the rule was being abused. The room had a mini Fridge with complimentary water and on the desk some Pringles. There were 4 coffee pods for the coffee maker and Tea bags for the mini kettle all free supplied equipment. The flat screen TV allows us and other nationalities to enjoy programs in their own language, it was a large quality flat screen on the wall. The bathroom was top end with a choice of shower heads, both were used, but I preferred the rain head. The shower unit was massive with sliding doors and all towels supplied with complimentary dressing gowns and slippers. Also complimentary comb and soaps and gels. The hairdryer was very welcome all in a standard room. The public areas were luxurious with glass tables and comfortable chairs and sofas.The marbled flooring kept a cooling ambiance to the area. This place is four star and it is well deserved. I'd personally say it's was 4 star plus. Adrian hotele group are certainly among the best in terms of luxury and value for money. I recommend you don't hesitate to book this hotel, its management and staff are all professionally aware of what constitutes towards an excellent holiday with excellent service and a quality experience. We if we come back would certainly book the Hotel Colon Guanahani again.

Nurlan Orujlu

I understand that you charge extra for the safe in the room and access to the wellness facilities. However, at the very least, the room should be provided in excellent condition. Unfortunately, there were blood stains on the bed sheets, which I reported and requested to have changed. Although the staff showed great interest in addressing my concern, they replaced the sheets with torn ones 🤦🏻The housekeeping team should immediately discard such sheets upon inspection. Additionally, I booked a double bedroom through your homepage, but during check-in, I was given a twin bedroom instead. The refrigerator in the room is excessively loud and disruptive at night. There are not right room isolation. You can even see the corridor’s light just under the main door which means all conversations and noise through the corridor you feel in the room. The bathroom was dirty, with numerous hairs stuck to the walls. The entire room, including the balcony, requires deep cleaning. Anyway, the breakfast buffet is big and rich. The location is great.

Shaun Edwards

Outstanding hotel, very well laid out and everything was easy to find, the staff were extremely helpful and polite and made everything clear from the moment we arrived. The rooms were extremely clean, and the cleaners were in every day even when we were still in the room, they're popped back later. The food for breakfast was plenty and lots of choice and the pool side bar was extremely tasty and very well priced I dare to say one of the best hotels I stayed at and definitely would return and recommend this hotel

Ali B

The Half Board option at this hotel has went from Excellent to Tragic. Never have I experienced a decline as fast as this seeing I was here in March and had a great evening meal Management has decided to clock the evening meal as a new experience where you are served, however this is served the cheapest of cuts and potato that is uncooked. The starters are still buffet style, with the soup bulked out with MSG type thickening agent, the salads if you could call them that are bulked out with chickpeas, pasta, rice etc. With slivers of salad or meats. Fabulous in March now Just terrible. Deserts are cakes that are mostly frozen, good luck finding one that's thawed out if you are in first, that said if you do not get in at the open 1830, the foods aren't replenished. We experienced uncooked fish in a platter which we pointed out to the waiter and all the platters were speedily removed. They should have never out them out, demonstrates the lack of quality control. My experience is that you will not be served a main meal unless you ask, a despicable policy if management encourages staff not to serve main meals after you pay half board. Emailed management...put simply they don't want to know, see below image. They explain it away by citing 'change is difficult' Most people who visit here are 'repeater's' most of all I spoke to are 'completely dissatisfied!' I as a consequence will not rebook this hotel if that status quo remains or at least not half board. We asked to speak with the manager, who seems to either be in a meeting or off for the weekend. The behaviour speaks volumes. 40 years my family have been visiting this hotel and having recommended to other's I can safely say it will be the last.

Asok Kumar

Hotel is nice, especially the lobby. Breakfast is very good. Room is ordinary, but clean. I loved the shower. Location is fantastic..not far away from the beach and very close to the bus stop from where you can go everywhere. Lots of restaurants around.

John Wellock

Lovely clean and well kept hotel mostly for the over 50yr old age group of people (in my option). Our third visit here but the first since major renovations were carried out a few years ago. Pleasant staff, nicely decorated rooms and great pool areas. Amazing views towards the golden strip area and the sea from our seventh floor room. Only stayed B+B but the food was great with plenty of choice for all tastes. Only negatives were the free WiFi which was an absolute pain to set up for our mobiles, and I don’t like the wrist bands that you have to wear incorporating the chip to access your room. Good points were the self service free beer one has access to 10am to 18:30pm every day if you paid extra for the Balance Pool access upgrade, well worth it in my opinion! The nighttime entertainment was very good too with reasonable bar prices. We would definitely stay here again, just remember it’s not really a hotel for young children though. Recommended

Samantha Luton

It's a bit of a mixed review. Service from the staff was overall lovely, kids entertainment was great (when they had it) all though it was more aimed at adults than children l, The children's pool is not heated and is cold!! But you get over it when you're in there for a moment. The larger pool is only heated on one side, also! Food wasn't horrific. The choice got better as the week went on. (Veil is given most nights) not much choice for kids again. Overall, the hotel is in need of some majour refurbishment but we had a lovely time

Piotrek

Great food, everyday a lot of meat options to choose from. Spacious and practical, although quite old rooms. Higher floors have a pretty nice view on Costa Adeje and partially the ocean. Unfortunately the ratio of kids to adults was surprisingly high, which was pretty exhausting. All in all really nice stay :)

Dave Smart

This is a very generous 3 star. The family rooms are not very good and don't match the photos. Paper thin walls but you also hear the people walking above you. Family side of the hotel doesn't have drinks available after 5.30ish so you have to walk quite a way to get a drink. For families with babies, they don't serve dinner till 6.30pm which we found very difficult as our babies bedtime is 7pm so getting him to wait and not kick off before and during the dinner was a test. Kids entertainment is ridiculously late, think it was 9.30pm? 2 receptionists were absolute legends though, definitely part of the reason they got a 3star. Helped where needed, always smiley and friendly.

Matt Mason

We had a family room in the white annexe building at the rear of the hotel. Very first impressions of the room before I’d even unlocked the door weren’t good. You can see the blackout curtains are tatty and worn and in disrepair, ripped and holes everywhere. The rooms are dated and look nothing like the modern, minimalist rooms on the brochures. We are a family of 4 travelling with our 7 and 5 year old. The sofa and fold out beds aren’t the best - I wouldn’t enjoy a night on them. My 5 year old wanted the bedroom straight away as soon as we arrived. There is a kitchen in the room with a fridge, hob and microwave. We only used the fridge to keep drinks cold and the kettle to make a drink in the morning. There wasn’t enough cups and glasses for 4 people in the cupboards and the cups we had were chipped and had sharp edges. The soap dispenser in the bathroom looked dirty and was hanging on by a wall plug, twisted at an angle. The water that comes out from the taps isn’t clear, it’s yellowish. There’s a large wardrobe in the bedroom to unpack some clothes - but we felt that more storage is required to organise the kids clothes. My suggestion would be to take the kitchen out - just have a place to make drinks and keep the fridge. Even create a partition wall to have a separate bedroom for children. Kids splash park area is good and my children used it twice briefly during the week - but they preferred the main pools around the main side of the hotel. Despite the hotel being full (we knew it was full because we complained about our room on our first morning and was told we couldn’t move rooms) - there are no food refreshments on the family splash park area. The drinks stop around 6pm - beer pump, fizzy drinks and hot drinks - everything else you have to walk through the hotel to the other pool bar. The buffet is ok but it’s not very inspiring. We decided to eat out 4 nights out of 7. Breakfast is probably the better offering. Day time snack bar by the main pool is basic and looks and tastes very cheap. The all inclusive drinks aren’t great either. I understand and support plastic and paper cups around the pool - but at night time when people dress up you’re still drinking out the same cups. The fizzy drinks are flat and the spirits just don’t taste the same. The pool area - I didn’t see anyone pick up a single cup or plate to keep the place tidy. There are bins available which we made use of - but lots of holidaymakers leave waste around sunbeds and it’s left to the next guest to clear up. No entertainment on a Sunday, it’s the teams day off. I have to say thank you to the staff that served and helped us, they work extremely hard. We made friends with a few couples also travelling with children during our stay - all of them made complaints to reception. A couple next door to us had no air conditioning so they had to be supplied fans. Everyone agreed that the rooms were tired and out dated. To sum it up - it was a bearable stay - the room, although it was tired and lacked maintenance, it was kept clean and we made a go of it. It was our honeymoon (yes, with children!) but the hotel didn’t acknowledge that on our booking. If it wasn’t for our two children that just enjoyed swimming then we’d have probably had to move to an alternative hotel.

Matthew Dakin

A nice hotel with good facilities and friendly staff. Food in the buffet was repetitive but generally good. The Italian wasn't very good with very little on the all inclusive. Drinks were OK. Amstel on tap and the spirits were your normal local spirit but with an actual percentage. Ideal for Siam park as there's a shuttle bus just down the street outside Duke shops

T. Mason

This hotel is situated in a great location close to bars, restaurants, the beach, and amenities. The apartment stayed in was large enough with a good sized living area and small open plan kitchen a good sized bedroom with plenty of storage (however lacking in drawers) a nice bathroom with walk in shower. The room was cleaned daily and fresh towels and linen twice a week. The staff are very friendly and helpful. Although the restaurant serves buffet style the food is tasty and with plenty of choice. The only downside we found was the view from the terrace was not great looking onto the back of the apartments in front. I would definitely recommend this hotel

Stacy Stepper

It was a very clean place. Receptionist, cleaners, kitchen staff, all super nice and friendly. Felt very welcomed. Super easy access to the business near the main st as well as the strip along the beach. Room had everything you need. Microwave, fridge, etc. Balcony has a sun awning to cover up when it gets too hot outside. Food for breakfast was pretty good too. Chef will make you an omlette. Will definitely use again if I return to Tenerife.

M. Can Ates

If you are looking for a nice family holiday, stay away from this hotel. There is absolutely nothing for kids. The swimming pool is extremely dirty( they dont clean the pool properly )plus very small if you consider the number of people staying in the hotel. Hotel commercial videos they advertise the beach but unfortunately the beach doesn't belong to the hotel and you need to pay 18 Euros for sun bed plus for your food and drinks extra cost. I have to give credit to bar staff ( Antonio,Arthur,Albert,Jacqueline ) they are really friendly and hard-working people, and I can say only positive thing about this hotel. But I can't say good things about buffet, you get same things over and over again and very poor quality. I would say never book all inclusive you will regret it . In general, Spanish people are nice and friendly. Costa Adeje is a nice resort but if you want a nice family holiday never book this hotel. Very disappointed with the hotel specially my 12 year old son it was very bad experience for him which is nothing for kids plus all he can do swimming but pool is very dirty and holiday turn into hell for him.

Richard Tasker

We’ve stayed here a few times and it’s been great. Erika on the front desk was super helpful on our most recent visit.

Evelyn Casey

Having a lovely time at the beach resort. It's location is perfect. The place is just so picturesque . Staff are so friendly. Would not hesitate to come back .

Andrew Kinsey

Wonderful hotel, we booked a superior room which was absolutely amazing! Very modern, all embroidered towels and bedding was a really lovely touch. Very comfortable bed, rooms were cleaned every day. Huge balcony with a full sized lounger plus two chairs and a table. The views are outstanding, even more so at night. Excellent transport service to town, very punctual! Breakfast was brilliant, fabulous choice of hot and cold food. Staff were very helpful and courteous......Will definitely book again, would highly recommend, simply the best hotel in chania

Paweł Czajka

"A Perfect Stay Despite the Roadworks" We've just returned from a wonderful week at the Royal Sun Hotel, and honestly, we couldn't be happier! Although there were roadworks on the access road to the hotel, this did not affect our use and enjoyment of the facilities at all. We had an amazing time enjoying the pool, the common areas, and of course, the stunning views from the balcony- Parking at the hotel is limited due to the roadworks, but this wasn't a problem. The staff were extremely kind and arranged a nearby parking spot for us at no extra cost. This attention to detail was much appreciated and made our stay much more convenient. The breakfast was fabulous, with a wide variety of fresh and delicious options, perfect to start the day full of energy. Moreover, the staff was excellent throughout, always attentive and eager to help with a smile. Great facilities, and the views, both from the rooms and the common areas, are outstanding. Definitely a highly recommended experience, and we look forward to coming back soon.

Chloe Mcgrath

Had a lovely family holiday here. Rooms are amazing loads of space biggest balconies I've seen. Views are amazing. Food was lovely my only criticism is lack of kids options for evening meal. Hotel is lovely and clean, staff were very friendly. They were helpful when looking for desserts for my little boy who is lactose free. Had entertainment every night, my kids l9ved the mini disco. Entertainment pool side was great always had something on offer for everyone. We will most certainly be back. The road works going on caused no issues with our holiday. The work men were polite never heard anything in the hotel. They dampened down to limit dust produced. It made road narrow outside hotel but had a path so could walk easily with kids and pram.

Alexander Werginz

Stayed from 11-18 September 2024 for a week. We haven't been on a real vacation for 15 years for various reasons, so this time was very special for us. Had an unforgettable week at Royal Sun Resort, and Tenerife in general. The view of the ocean and the Los Gigantes cliffs is amazing. The staff is hardworking, extremely friendly, and helpful. Manu stood out by a mile. In the evening, he manages the Imperial Bar, recalling your drink preferences, aiming to please everyone, and always finding time for a pleasant chat. Despite the roadworks, it's far enough away to not cause disturbance and in our case, not audible. The workers are friendly and strive to quickly clear the road for you to pass with the car. Hopefully we will be able to come back next year.

Chris McGrath

This is a wonderful hotel, very spacious well equipped rooms, friendly staff and good food. Yes they are carrying out some building repairs on the road outside, at worst it's awkward when coming and going. No noise, the builder are constantly damping down the area where they are working to minimise dust. Only downside for us are the steep hills, but it's only 5 euros from the harbour and centre. We will definitely be back to the hotel and Los Gigantes...stunning views...we are here on a family holiday it's wonderful, quiet, peaceful but still plenty to do for entertainment.....

donna reidy

We literally stumbled into this hotel and were greeted by Jorge and a glass of champagne!! So refreshing. We didn't have a booking and got a room that was perfect for us. We enjoyed our stay here immensely and can't wait to go back. Jorge at the front desk was so kind and efficient. Wonderful stay

Iryna Huzhva

Absolutely amazed and satisfied with the hotel. The staff were friendly and very very helpful in any sphere: reception, cleaning and kitchen. Especially cleaning ladies were so kind and open hearted that you feel like home. The room was big enough, all the amenities were present, including bathrobe, slippers, dental, shaving and sewing kits. Everything was neatly cleaned everyday. Also two bottles of stilled water were provided every day, which was also a great advantage. Location of the hotel is perfect: 5 minutes walking and you are at the beach and face the cafes and entertainments. In 15 min walk you can get shopping streets and restaurants which are especially magical in the evening. The hotel is also quite accessible from bus stops. You can get any point of the island. The staff at the restaurant were also amazingly helpful and friendly. The hotel is for adults only, so there was always quiet which was also good advantage of the hotel (personally for me). And one more thing that made my heart melted: very attentive and professional care of disabled people. I’m definitely stay at this hotel again next time I visit Tenerife.

PhilipManghan

This is our third stay at Hotel H10 Big Sur and there is a reason why we keep returning. We find the staff friendly and helpful, particularly so this year when I had a medical emergency and the staff were very supportive. The hotel is very comfortable and always clean and well presented. We particularly appreciate its calm and quiet atmosphere. The food is excellent with plenty of choice. Thank you H10 Big Sur for helping to make our holidays so restful.

Aiza Sace

We had a horrible experience in this hotel. We had been discriminated and humiliated and the worst experience I had in Tenerife. We went to this hotel before going back to the airport to visit our friend who was staying in this hotel. We come to Tenerife often and we wanted to check this hotel out as we’re thinking of booking rooms next time. Lo and behold, the receptionists, at least three of them treated us horribly and was told that we are not allowed to go inside, visit our friend’s room, not go to the bar, not go to the pool. In short, we were told to go away. Whilst these policies are ridiculous, we never questioned these. However, the way they talked to us was unforgivable; they created a scene in the lobby, shouting at us and people were staring. We were unfortunately discriminated and we definitely do not deserve such treatment.

Lucy Garroway

First time staying at this hotel, beautiful sun spot upstairs with lovely view during the day and at night, the entertainment is great at night with singing and some dancing. Although, it was a bit disappointing as when we arrived at the hotel nobody told us there was a problem in the kitchen and there was no fresh food being cooked/available to eat for breakfast and dinner. My partner and I had payed for half board. The person at reception didn’t tell us when we arrived and when we went to speak to the manager at the desk 2 days after we arrived about the problem, he just disagreed with us, he wasn’t very forthcoming or understanding. He said that they shouldn’t have given us a heads up as it’s not professional telling guests as soon as they walk through the door there is a problem in the kitchen, on the other hand they could of told us to let us know, then we would know it’s not the normal standard of the food. He could have at least apologised and offered us something in return like a free drink but he didn’t so we were a bit let down. Also could have reimbursed us for the hot food we needed to buy out, since we’d paid for a hot breakfast and dinner already. (The problem was fixed after 3 days) The location is great. 15 mins walk into the centre with loads of restaurants and pubs! The rooms could be a bit cleaner as we had a lot of dirt in our shower for the full two weeks we stayed but the staff cleaning the rooms came across very friendly and welcoming everyday we saw them.

Cazza S A

The food lets the place down. Always cold and I had to warm my meals up in the microwave. The rooms were clean and well kept. I asked for a different glass for my gin and tonic at the Hello Bar but was told no as the drinks were far too strong to tolerate in a tumbler glass. We never went to the entertainment bar as it didn't open until 10pm. Opening earlier would have been better. The staff on Reception were very helpful and friendly and spoke great English. They are a credit to your team.

Devon Griffiths

Such a lovely hotel and team! Honestly couldn't fault it at all, we really enjoyed staying here. Everyone was very attentive and super helpful! The bar staff and waiters were friendly. The entertainment team were great, and really got everyone involved! Ricky, Anton & Luis were brilliant entertainers, they really get everyone involved and made sure there was always something to do. We’ve had the best week, and would love to come back again! ☀️

Marie-Helen Kreyer

It's my fourth time here at this hotel and I always enjoy coming back. I love the service and the staff, who are always helpful and friendly and always recognise you. Always courteous service. David is especially great! He always has a smile on his face and is always on hand wherever he is. Sonya and everyone else are also just great. And Damian the restaurant manager! A very dedicated and helpful manager with an incredibly good voice! We were lucky enough to hear him sing at an evening show. I always travel here alone and always feel safe and very comfortable! I always find the area for platinum guests the best and enjoy using the facilities there. I also think it's great that the hotel isn't too big and yet the guests get on well. I am very happy to recommend the hotel to others and know that I will be back many more times! Always as a Platinum guest. Because the view from the rooms there is also great! I totally enjoy my holiday here every time!

Sue Strongman

This hotel has a lot going for it. Lovely food, attentive staff, great rooms. So many places to sit and enjoy the beautiful sunshine. The entertainment staff are friendly but don't push you into things. There is plenty to keep you occupied or you can just sit and relax. If you want a busy resort then this isn't for you. We've eaten really well this week, some all inclusive hotels in this price bracket aren't always great with the choices of food but we haven't been disappointed yet. Many of the rooms look over the pools and to the sea, even the ones on the road side are fine. The hotel should be very proud of their indoor and outdoor planting, the gardeners work very hard keeping it all looking amazing. I'd definitely come back again.

Melanie Klein

This place was immaculate, the staff cleaned all the time. The reception and event planning staff, communicated well and were genuinely kind people. There are 8 large floors at this hotel and 3 employees guessed my room number correctly on only my first day. Special thanks to Margarita, who made the check in process as quick and enjoyable as it could be - this lady was as helpful as she was funny. I loved the low-touch nature of this resort. The staff leaves you alone to enjoy the amenities and relax, but if you wanted to get lively, there were well organized activities. We loved Ricky, he made our stay so much more fun!! It’s close to the beach and many affordable shops for souvenirs and women’s clothes! The resort sleeps at midnight and is almost exclusively made up of couples of all ages.

Alexandru Savu

Great place, my family and me enjoyed our stay. Room was spacious, clean. Big terrace overlooking the sea. Bed was great. Staff at the hotel are friendly, professional and kid friendly. Nice well maintained pools(kids and adults). Good access to the beach and bars. Breakfast good with variety. Would recommend to friends and family. Parking was tight but manageable.

Jessica Frost

Staff all very friendly and helpful at all times. Breakfast had a great selection which changed slightly each day. We had the best time staying at flamingo beachmate. All was very clean, the pool area was spectacular with amazing views over the sea. The pool bar cocktails were really nice along with the food. I couldn’t fault anything about staying at flamingo beachmate and we will definitely be returning in the near future.

Cristian

This is no place for rest during holidays. The source of noise is not from the surroundings, but from the live music in open air every single evening. No choice to opt out, because the rooms are not soundproof.

Craig Swinscoe

Low quality hotel, room and staff very below par then after all this had a very rude a pushy customer service lady from the west midlands trying to force a second holiday on us for half price!! SCAM SCAM!!! Avoid like the plague people scam of a hotel from the start!!

Rob Bristow

Only downside being the main road noise the block pathing makes it very noisey. Staff are excellent never stop. I didn't want to leave.

Waltteri J

We stayed in december for 10days (all inclusive) The hotel is absolutely beautiful. Rooms are very well maintained and very comfortable to stay in. Guest experience is awesome and staff is very very friendly and welcoming. If you’re looking for a hotel with a lot of activities on site, this is the one you should book. When it comes to food… ABSOLUTELY AMAZING. Found something new to eat everyday. After returning back to Finland I immediately started missing these magical moments and memories this hotel has brought to me. Gonna miss y’all ❤️. Hoping to come back soon!!

Kayleigh Simpson

Absolutely fantastic, this hotel is amazing and is everything we wanted and so much for for the kids to do too. The food was super good, entertainment was brilliant throughout the day and night. The hotel rooms was very clean and was cleaned out daily also with fresh towels. We are definitely going back to this hotel. Our daughter had the best time and we didn’t wanna leave.

Ravi

We visited in the summer and had a blast! The rooms were lovely and the location was great. Only a few minutes walk away from the stunning black sand beach. The main reason for leaving this review was for the amazing entertainment in the evening. The whole team were superb, in particular, Raquel who my 8 and 5 year old loved and were thoroughly entertained by. Food options were excellent. Thank you all at Landmar x

GRAHAM GREAVES

We stayed here in December 24 and loved the hotel. Our room was huge with a sizeable balcony and great views. Food was excellent and plentiful. Worth upgrading to all inclusive if you intend to stay around the hotel and the drinks can soon add up. Lady who cleaned our room was very nice and was teaching my wife Spanish on our way out most days. All in all a great experience and would recommend. Thanks to all of the staff.

Serena W

We love this hotel! It’s the second time we’ve been back as it’s so great. With 2 pools separated from each other you can have a choice of ‘lively’ or ‘quiet’ depending on what you prefer. Never had a problem getting a sunbed here. The staff are all very friendly and helpful. The restaurant is great and staff very efficient. A special mention to Elena for being so helpful and friendly when we were booking our Grill/Italian restaurant reservations.

Belinda Parkes

Great hotel in good location. We were half board and the food was ok. Good animation team and entertainment most days. Lots of available sunbeds. Swimming pool clean and warm enough. The reception staff were great upon checking in but didn't know how the paying for drinks worked in the restaurant being half board. Seemed a bit strange. We had a good time. The rooftop bar was brilliant, amazing sunsets and the staff up there were fantastic. Nice to sunbathe in the day as well, when the bar was closed. ( Adults only)

Dawn Charlesworth

Fabulous suite and clean. Staff very welcoming and friendly. The rooftop bar is a must but drinks aren't included even for all inclusive customers. The sunsets are amazing to see. Not much choice of food in the restaurant but all fresh and plenty. Our suite was spacious and comfortable. We were on the first floor and at the front of the hotel but there was no noise from traffic or people passing. Overall it was a very enjoyable holiday and would recommend it

Pro Magliocco

Had a really good time for a week. They left champagne and cake in our room for my boyfriend’s birthday free of charge. (Checked our passports on check in). Nice touch. The cleaners were absolutely phenomenal as were the kitchen staff. Place was always spotless. Never seen such a clean place. Water bottles and towels replaced daily. Bar staff were all lovely. Plenty to eat and drink ANYTIME you want if you’re all inclusive. Although found the sunset lounge to be really disappointing (we were excited for this one before we arrived) Just found the table service to be dire, very difficult to get attention of waiting team and then waiting 30 minutes for cocktails and then less than 5 minutes later being asked to pour it into a cup and leave immediately at 12am was a bit ridiculous. Although we did like the actual decor and lighting up here. In the week we were there, only 2 nights of entertainment on adult side was disappointing. Please consider more events and advertising them on check in. Although the 2 performers we seen were great and the best part of our evening. Would reccomend to friends and family.

Jacqueline Hall

Fantastic hotel. Were welcomed with a sandwich, water and fruit as we had missed dinner on arrival. Also offered a glass of proscecco. Stayed on the Adult only side, which was very peaceful. The suite overlooked the pool and was beautiful and very clean. Complimentary dressing gowns and slippers! Bottled water in the fridge, replaced every day (also plenty of bottled water at mealtimes.) Food was good with plenty of choice and many things being cooked to order. Polite staff. Not far to beach, bars and shops Will certainly come back again. Fantastic hotel at a sensible price.

Triple S

Stayed here for a week on an all inclusive trip. Reception were very welcoming and the hotel has a very clean feel to it. The room was very nice, view wasn't anything special but it had a nice balcony to chain smoke cigarettes, decent. Food was your average all inclusive buffet, the spaghetti was top draw and the other food was hit or miss (hit being absolutely amazing and miss being slightly below average) which is a pretty good turnout i'll say. The location is great, only 10 mins from the beach and a short walk from everything you need, shops nearby as well. All inclusive feats were pretty boss, ice creams by the pool and practically unlimited drinks, can't complain. Big shout out to Mirco (Gentleman at the rooftop bar) he always had a smile on his face and made the trip very memorable, cool guy. Overall, this hotel is absolutely boss for the price we paid, so I'd recommend, 5/5.

Lily

We just came back from our holiday and I would like to share my opinion on my experience at the hotel. The hotel looked nice both outside and inside, and the staff were fantastic, very friendly and helpful. The rooms were beautiful and always clean. Food's good too. However, the pools were so cold that most just ended up in the jacuzzi or stayed around the pools. The pool water was colder than the water in the beach. One downside was that, even though it was an all-inclusive hotel, there was still a deposit required for beach towels (which you do get back). You also had to pay €1 per person every time you wanted to change it into a clean towel, which was inconvenient. The safe was also something you had to pay for. Booking dinner each day became frustrating as well. When ordering drinks like water, Fanta, Coca-Cola, cocktails, or beer, anything in the all inclusive deal, you had to keep scanning your wristband each time. Additionally, you couldn’t take a bottle of water or a snack from the main restaurant, which made going out for tours more difficult. For an all-inclusive, I felt a bit monitored as there was a lack of casualness or freedom compared to other hotels that I've stayed at. It was the small things that became annoying. But overall, the stay was really nice stay, and I'm still grateful for the memories there.

Elena Ciriani

The 5 stars are well deserved. The staff was super friendly. The buffet has so many choices that there is always something for anyone and the room was beautiful and new. A lot of activities all day around to enjoy. A special thank you to Pedro who went the extra mile for our tv problem.

Miriana

High quality hotel and services. We've had an bungalow at it was sooo nice. Great food, the best coffee so far, and the waitress were sooo lovely with us. Our experience here was one of the best

James Keetch

Absolutely outstanding. I have never stayed in a hotel as clean and organised as this. The staff are extremely polite, and make every effort to make you feel at ease. There is cleaning staff working as day every day making sure the hotel is spotless. The food was great too. Huge selection of food from many countries. The tea corner has a huge selection of different teas. And the standard Nescafé coffee machine had all the favourites. I can't recommend this hotel enough. The air conditioning was very cold in the rooms, better than expected.

Peter Banks

Just a quick 4 night break here in the sun. Sea view room with great views. Food was very good (only used the buffet restaurant). The restaurant gets very busy and you have to book for an evening meal. Entertainment was very good every night and again it gets very busy so you need to get a seat early. There are three pools. The rectangular pool by the spa and gym is the warmest and is in the shade for a lot of the morning.

Elizabeth Peters

An absolute beautiful hotel. Rooms spacious and wonderful sea views. The breakfasts were to die for, endless choices, catering for all nationalities. Wonderful and friendly staff. Would highly recommend this hotel. Thank you for a wonderful stay.

Sandra Tidbury

Wow! Amazing. Stunning hotel with lovely warm staff who can’t do enough for you. For an upgrade to full sea view when we arrived which was perfect. Lovely location with a nice walk to the harbour. Lots of bars and benches to people watch and enjoy a beer or 2 . The hotel was so clean, everywhere, there was a huge amount of choice at meal times all cooked and presented beautifully. The entertainment was brilliant , especially “Elvis” ! We haven’t been abroad for at least 8 years and it was magical from beginning to end. Huge praise for everyone at Arona Gran ! And thank you very much ❤️

David Owen

We last visited this hotel 8 years ago. Prior to that we visited many times. We decided to return. We had a fantastic week. Everything was perfect. Our room, the food, the staff. We had a perfect week. We plan to return at the same time next year. Thank you so much.

Sue G

Quiet location, great pools, clean and comfortable rooms. Rooms are comfortable and clean with balcony and most have sea views. Service is slow for drinks as not enough staff, the staff they have are hardworking and constantly busy. Evening entertainment is only ok could be a lot better. Better for 50years plus

Bob Bell

Top notch! Looks amazing and has a nice relaxed atmosphere inside and out. Hydro pool outside is bliss and the other pool is perfect temperature to cool off and have a swim/chill. Food is fantastic and there’s plenty of choice, I’ve been having two/three plates a night it’s that nice so be warned if you’re like me and have no willpower 😅 Can eat overlooking the sea if you like and it’s perfect at night as you’re watching the sunset. Staff are super friendly and always happy to help, oh and the cocktails are gorgeous. Best hotel I’ve stayed in, will be back!

Caitlin McDonald

We had a fabulous time on vacation here. The staff was so friendly especially the entertainment crew. Marta and Mar were absolutely fabulous and my kids are still talking about them a week later and keeps asking when they’ll see Marta again. The rooms were spacious and clean. The cleaning staff was friendly and efficient. Bianca at front desk was great ! The beach right off the hotel is a rocky beach so not ideal for children but 20 minute walk and you’re on the sand. Only complaint is the check in staff didn’t really explain amenities and we missed out on the dinner show.

Susan Stuart

My friend and myself stayed in this Hotel and couldn't fault a single thing, the room was cleaned daily towels changed daily. The room was ideally situated overlooking the pools and entertainment area, and wasn't noisy. The food choices were amazing I even tried octopus which was surprisingly very nice. We arrived home on the Saturday and rebooked on the Tuesday to return next July( I can't wait ) nice there's a fridge in the rooms with TV, we stayed on a half board basis which was great for us, if we stayed all inclusive I dread to think what size I'd be when I got home because the food was so so good. I was very impressed with this hotel.

ESTRIKE Jacky

The staff is super nice and they do everything for you. Food is on the next level with so much variety all the time. Rooms are clean and wheelchair accessible and also the bar and the pool is awesome. No words to say but perfect.

Ole-Martin Fischer

Serious Safety Concerns – Avoid If You Value Your Health and Sleep We recently stayed here, and while the staff were friendly and the food was good, this hotel has serious construction and design flaws that make it unsafe and uncomfortable for families, especially with young children. In our mountain-facing room, the temperature reached a scorching 35°C by 10 a.m., with no working air conditioning to provide relief. This level of heat isn't just uncomfortable; it's a health hazard, especially for our 2-year-old. Overheating in these conditions could lead to heat exhaustion or worse. On the other hand, if you’re pool-facing, you’ll deal with excessive noise. Between 8 p.m. and 11 p.m., noise levels inside the room was consistently in the range of 50-60 dB, which is far too loud for restful sleep and unsafe for a child. The combination of the heat and the noise made it impossible for our family to sleep or relax. To be clear, this is not a service issue; the staff tried their best to accommodate us, and the food was great. However, the structural problems at this hotel seem impossible for the management to resolve. Definitely stay away unless you're sure you'll only be in your room between the hours of 11 p.m. and 7 a.m. when it's slightly cooler and quieter. Otherwise, you're risking your vacation and your health.

Paul Goode

I think it only fair to rate the hotel from my experience. This is a hotel that does have a Privilege package and this is what we paid for. As a result of this we benefited from the Privilege facilities on level 6, a deck with plenty of sunbeds, jacuzzi, a mini pool, amazing views and a relaxing, tranquil space, free of noise and chaos. The food in the hotel is incredible and the choice of drinks on all inclusive was extensive and of super quality. Again, I note we did pay for the Privilege and therefore did have access to more than the typical all inclusive. Room wise, we had an incredible view, waking up in the morning and seeing the sea was a real treat. The maids did an amazing job throughout the day and we were incredibly well looked after. The staff as a whole were incredible, always happy, dancing, singing, generally creating a fun filled holiday atmosphere that was brilliant. A special mention has to go to the entertainment team who put on an absolute epic show. Singing, dancing, acrobats, wigs, drag, fireworks and that was just the one night - incredible! I can strongly recommend the Despacio spa, it is a great experience, as a result of Privilege we benefited from the facilities on a daily basis and it was worth the upgrade cost alone. I have no doubt that some people may have had a different experience of the hotel, but the Privilege options for the Conquistador mean that it ranks among one of the best hotels we have ever stayed at, and it has provided the best holiday experience we have ever had. We will be back....

Allan Brooks

There was a very negative post a couple days ago blasting this place for food and room cleanliness. I think it was quite unfair. We arrived today as part of a jet2 holiday with our two small children 3 and 4. I think it has been pretty nice so far! We have a room right next to the pool and restaurant which seems quite handy, outside noise isn’t annoying. The rooms were clean. The splash pool is cool although the kids are both cold - it is December though! We didn’t try the snack bar but had some of the inclusive drinks which are perfect! The restaurant for dinner was really really good too, my boy tried the salmon, seafood paella and ribs! All fed perfectly happily, other families looked happy too. We got a double room and out the kids in the bedroom whilst we sleep on the separate beds which feel pretty good.

Gavin Clements

Great family resort, lots for young children to do. 2 bed rooms are a good size and clean. Aircon doesn't really cool things down. Food in the restaurant provided a good selection meals to cater for all. Location is a good 15minute walk to the coast, however all up hill on the way back.

Patryk Matwiejuk

This was a great place to spend holidays with my family. Food was amazing overall, from classic restaurant dishes to Spanish food. Waiters were at the top of their game and they had to deal with A LOT of people at once. Our room was quiet and had a nice view with the ocean in the background, which you can visit by a quick walk (around 15 minutes) to see one of the best sunsets in your life. Hotel has a playground for kids and a separated swimming pool for kids with a slide. I’ll surely visit this hotel in the future!

Neal Cardoso

This was a lovely kid’s friendly resort, we had the Merlin room with jacuzzi in the garden and play station, this was perfect for the evenings and the kids. Great service, staff were brilliant, entertainment was great. We will definitely return.

Si Grady

Had a great week here 😎 Staff were always amazing. We had to change our booking due to a family loss and the staff helped us at every stage. We couldn't praise them enough. Rooms were great for us, albeit you could hear neighbours 😉😆 Food was great with lots of variety, especially for our fussy children! All the staff were always friendly and helpful but a huge shoutout goes to Sophia who all the children loved. The entertainments team were amazing 😎 Will definitely recommend staying here 😁💪💪💪

Debbie Ashbourne

This hotel is absolutely amazing. It's our second time here and we've already booked for next year. All of the staff are friendly and very welcoming. My daughter has absolutely loved kids club and all of the amazing activities that they have on throughout the day and night. We booked a one bedroom excellence room which has direct access to the pool area. You also get free coffee refills for the coffee machine and mini bar stocked up everyday if you are all Inc. Eva you are amazing and we love you. Thank you for everything.

STEVEN TRAVIS

Amazing hotel. Super friendly and helpful staff. Everything kept so clean. Food was excellent and a great amount of choice every day. The entertainment staff were great, you could do as much or as little as you wanted, they put everything in to their job everyday. The hotel is right next to the beach and just a short walk away is another bay,although you don't really have to leave the resort. Can not recommend this place enough.

Phil Marsden

First and foremost the staff were phenomenal. From reception to restaurant and especially the entertainment staff. Alba, Juan David and all the others were fantastic with my 4yr old. Treated him like a superstar and looked after him every day/night. Hotel was in a great location, the room was really clean with an amazing view and the food was ok. But I can't get over how great all the staff were! Would go back just for them!!

Pat Jones

We had the experience package. It was very good. Great spot for families with kids and the entertainment team worked hard to ensure they were kept occupied. Room was clean and comfortable. We were on the ground floor , pool was a staggering 5 to 10 metres, experience restaurant at least 25 metres walk. Gated access to the beach a further 5 to 10 metres. Dropped the service a point as there appeared to be a discrepancy between male and female attitude to job. Without exception all of the female staff were superb and made us feel welcome. Some of the lads appeared to be asleep on the job, wrong breakfast orders etc. Thankfully these were few in number and the other guys more than made up for it, there television in the bedroom was not working and we had a repair chap to the room within 20 minutes, same on reception, I had a car in the carpark within 20 minutes of request. Hence the four star score on this one. The only criticism I would have is the dead heat this is due to the geography of the area as there is not a lot of air movement. The air temperature was about 24/26 degrees but I'm convinced the temperature around the pool was in the mid to high 30s. This is too hot for me but my wife loved it. Other people will rate this 5 star. We probably will go back but we will go for the experience b&b package . This is due to the fact that the area is extremely well served with restaurants and allows more freedom. Secondly would ask for a room higher up in the building as there appeared to be better airflow form second floor up.

Andrew Blades

Excellent location and views, loved the sunset view every evening and watching the sun come up in the morning. Great extremely clean pool that opened at 9am for people to get beds. In a weeks stay we did have to ask for sheets to be changed, we're advised should be changed twice in 7 days. It had happened after 4 nights so we asked and wasn't changed after night 5 until we complained for a and time to reception. Other than that a great family stay and holiday.

James

I visited this hotel in November for a short getaway and was thoroughly impressed—it exceeded my expectations. The location is excellent, right on the seafront and close to the local center. The hotel is expansive, featuring five pools, including an infinity pool and an adults-only pool, as well as multiple bars. The rooms were clean, and the staff were friendly and welcoming. I’m not sure why this hotel isn’t rated 5 stars—it certainly deserves it. I’ll definitely be returning!

Anders Lorenzen Andersen

The food is just a big disappointment. I understand it is all inclusive and I had very low expectations for the food, but is it just worse than expected. What makes this more sad, is that lots of other people comment on the same thing and it feels like the hotel has done nothing to improve the food. How important is good food? I can live with a bad mean every now and then. But here you eat at the same place 3 times every day for a week. Then food gets really important for your vacation. Everything else is really great in the hotel. Really nice rooms, great service, good activities. Really well done concept except the food.

Jacob Northover (Wonder)

Fabulous The room was stunning with controls for the air-conditioning. The beds were comfortable. The room and linen were very clean, and the fridge in the room was cold. The hotel is very busy, but the staff still managed to keep it clean, tidy, and maintained, and still had time to be helpful and friendly. We never had to worry about sunbeds or waiting for drinks as there were plenty of bars and beds to choose from. Our flight was late into the evening, so we asked for a late checkout, but unfortunately, we couldn't keep the room as the hotel was fully booked, but we were offered the use of a shower and a room to store our luggage so we could still get the most out of our last day on holiday. We can't wait to stay again!

Andy Wheldon

I recently stayed at Hotel Riu Buenavista and had an absolutely fantastic experience. From the moment we arrived, the staff were welcoming and attentive, ensuring our check-in was smooth and hassle-free. The food was consistently excellent, with a wide variety of choices at every meal, catering to all tastes. The buffet always had fresh, delicious options, and the specialty restaurants were a real treat. Although I’m not disabled, I truly appreciate the effort the hotel puts into providing accessible facilities for everyone. The seating areas and sun beds designated for those with disabilities are such a thoughtful touch, ensuring that all guests can enjoy their stay comfortably. The pool areas were spotless, and there were always plenty of sun beds available, which is something I value highly on holiday. We never felt crowded, and the whole atmosphere was incredibly relaxing. Overall, we had a brilliant time and will definitely be rebooking for 2025. I highly recommend Hotel Riu Buenavista for anyone looking for a relaxing and inclusive getaway!

Bene Amery

The resort has a very friendly staff and is spacious, featuring five swimming pools and entertainment for all ages. While the food wasn’t the best and snacks were limited (mostly leftovers from lunch), and ice cream was only available during lunch and dinner, the drinks were plentiful and all-inclusive. The resort is very clean, with spacious bedrooms, and is located in a touristic area of Tenerife, close to a shopping mall and the highway, making it a great base for exploring the island. This review includes more details, pictures, and a video to give you a better sense of the experience. You'll find additional insights on the resort, its amenities, and the overall atmosphere, offering a closer look at what to expect during your stay. Enjoy! 😉

david lane-godbold

Return visit from last year, cleanliness and staff great very friendly. Food was still good but notably not as good as the previous year. Entertainment team great but the live acts were poor, last year residents at the 5 star hotel opposite were leaning off their balconies also enjoying the entertaining atmosphere but not this year. We may return but we have deep concerns about the emphasis of the excellence package and it's dominance for the coming season as we don't like the them and us ideology. The room was perfectly serviced and cleaned but somewhat tired, beds comfortable poolside as requested so no complaints, air conditioning fine. Enjoyed our holiday staff were fantastic thanks.

Kingsley Davies

We stay in room 219 which was fantastic for the outdoor entertainment and handy for pool and restaurant location the hotel itself was ideally positioned within the resort being close to restaurants , bars and shops. The staff were all excellent but a special shout to the entertainment team who work incredibly hard for your entertainment. Food variety and choice was very good. The all inclusive drinks package was also very good.

Graham Lange

This is the second time staying at the HOVIMA hotel and we have booked for April next year we like the friendly staff, good meal choices and the general feel of the place. It is adults only which is what we like on the down side the whiskey and brandy on offer at night time could be looked at as it’s not the best but on the plus side the gin is lovely. The staff that wait on you during lunch and dinner are very good there are some excellent staff that go above and beyond and you can see that in their work ethic. On the whole a lovely hotel keep up the good work.

krzysztof kuc

Room 1003 ;). Our stay at the hotel was truly enjoyable! Everything was top-notch – from the service, through the food, to the attractions. The rooms were clean and comfortable, and the staff was extremely helpful and polite. The selection of dishes was vast, and the quality of the food was excellent. Every day we had access to different activities and entertainment, which made our time here full of excitement. We are very satisfied and would gladly return!

David Wright

My wife and I really enjoyed our holiday. The location, the food and the service were all excellent. The animation team gave us a range of activities during the day, and excellent entertainment at night. We both hope to come again.

Dao Pattamon

The hotel is clean and safe, and the staff provides excellent service. Housekeeping cleans daily, which is great. However, the inner filling of the decorative cushions seems old and not very clean, which could be a breeding ground for germs. It would be better to replace them with memory foam cushions with protective plastic covers. Additionally, the metal bed frame is uncomfortable, making noise with every movement, and the mattress is saggy and lacks firmness. I recommend upgrading the decorative cushions, pillows, and mattresses. Everything else about the hotel is excellent. If these changes are made, a slight price increase would be reasonable to reflect the improvements.

Dmitrij Lanovoj

I had a great experience staying at this hotel. The service from the staff was excellent—always friendly, attentive, and ready to help. Their warm attitude made the stay even more enjoyable. The food was delicious, with plenty of variety to suit all tastes. Every meal was fresh and well-prepared, offering options for both healthy eaters and those looking to indulge. The location of the hotel is also a major highlight, conveniently situated with easy access to local attractions and stunning views. Overall, this hotel offers a wonderful combination of good service, tasty food, and a great location. I would definitely recommend it to anyone looking for a comfortable and enjoyable stay.

Joseph Kent

We don't know how this is 4* we were here for 6 nights all-inclusive. 2 of the nights the food was really good, the other 4 nights, the selection for lunch and evening was poor, if you don't like chicken on the bone or rabbit, go somewhere else... You can't get a coffee before 8 o'clock, and even after 8clock, you can only get coffee from the resteraunt where you can't take your cups out, so if you want a coffee in your room, take a kettle is the only option There is no entertainment, not even music, the only music we heard was from the laundry van that was parked outside the main seating area for an hour each night at about 8 o'clock in the evening, blocking all views. One day out of the 6, the pool bar was closed, meaning the ONLY way to get a drink (even just a mouthful of water) around the pool was go down 8 floors through reception into the bar, then take it back up. The rooms were clean, and most of the staff really friendly. The only thing that was great was the views from the rooftop pool... but very poor experience

Lee Humphrey

Room sizes are good, but need modernising.staff are extremely friendly and welcoming. Location is perfect. Nice and clean hotel. Personally I wouldn't say it's a 4 star hotel but with a little modernising and rectified maintenance it very well could be. I would recommend this hotel to couples, older families and solo holidaymakers. Not much for younger children to do .

Sarah Day

We came here for a week me and a couple friends turned up early hours in morning due to flight there was nothing open in the hotel to grab something to eat and the vending machine was empty apart from a few chocolate bars . When we went to the room the smell from the bathroom was horrible and limescale in the bath only enough towels for 1 person and there was 2 of us in a room are beds only got changed once and never got clean towels or anything they just folded them up and hang them back up , they also put damp bedding on . The breakfast is horrible it’s always cold and they water down the beans … The staff are very rude apart from one lady she is very polite and friendly , the food for lunch considering you don’t get a nice selection me and my friends had a bill chucked at us with 45€ witch was ridiculous, as for drinks don’t expect them to bring the right one out if they do at all. We will never come here ever again ever never been in such a rude environment oh and also they will give you a yellow card if you are to drink as it happened to another guy who was also here… you can never just relax as they watch you constantly there was loose sockets hanging off the wall lights broken anyway that’s all just know not to come here !!

Mark Evans

I don't do holidays but needed a break due to health. So chose a hotel that was adults only and not in the centre of the town so it would be quiet. Turned out we found a gem. The hotel looks beautiful Sat facing the mountain on one side and the sea on the other. Clean and spacious inside. The staff inside are so polite and friendly. We went in November the weather being still warm but we hoped also the town would be quiet. Which it was. The hotel pool was always quiet so became my place to sit undisturbed a lovely bar to get a drink and snack when we wanted. Though we would often go to the restaurant as there was always a lovely choice. The hotel made my holiday and proved to be the perfect place for us to unwind. Thank you to all there. Hope to return soon.

jayhut miah

I stayed at this hotel for 5 days as part of a holiday package through LoveHolidays. This is my first time in Tenerife and i can say, this hotel is very friendly to tourists. The Hotel is huge with lots of services. I purchased all inclusive as part of my package deal. Breakfast, lunch and dinner is served in a buffet style so you will never go hungry. Some drinks are not part of the inclusive deal but still reasonably priced. There is a pool and lots of sunbeds. The rooms are cleaned daily. There is a gym but you will need to put down a 10 Euro deposit to access this -- which is reasonable. Darts and dancing is available in sessions by the pool. There is also a bar which offers snacks and drinks if you are all inclusive too. The staff are very friendly in nature and do not hesitate to help you if you need it. As an English Tourist, i felt very welcomed. This hotel is mainly focused on a couples getaway. I do recommend this hotel for couples. Sometimes, there are music events which take place by the pool and lobby area.

Andy Smyth

We had a nice 7 night half board stay here. Great hotel(some places are a little tired) and the staff are all friendly and welcoming. We had a sea room suite which was very comfortable and larger than we thought. The huge bed was very comfy. We thought the food might be a bit samey but it had lots of variety and they do a great deal(€3) on a cocktail as you go in. That’s a nice touch we enjoyed most evenings. The restaurant has different areas to sit in so you can mix it up. The hotel isn’t on the beach front but it’s not a long walk if you wanted to go to the beach but it is uphill on the way back! We ventured into town most days too. There are lovely old town/back streets to explore and grab a coffee. Definitely a taxi back though which was never more than €5. Finally, nothing to do about the hotel but a word about the weather. The south of the island gets better weather. I think the north , being a tad closer to Teide attracts the clouds.

Rhian Price-evans

Location is great for me who was happy to spend time in the hotel and pool. My husband likes to explore the town and it’s a good 10-15 min walk in to town, down hill which means a big walk back up. But then for €5 one way is not a bad shout and also free transport from hotel in to town is a good option too

Lucy Youngs

Wonderful experience at this hotel. Staff are extremely friendly and helpful, special shoutout to the entertainment crew and the bartender Ramerandt, I recommend his signature cocktail which was delicious. Great entertainment in the evenings and table service most nights. Rooms have been decorated really well and are very clean. There is a good selection of food and they have themed nights which is fun. The only let down is the location, not much to do nearby, the beach is closed due to contamination and there isn’t anywhere to go locally for drinks outside of the hotel. Travelling for excursions took 2+ hours to get to the south side for Siam Park and dolphin watching. If this hotel and all staff were in the South it would be exceptional. Thank you for a wonderful holiday experience!

Melanie James

It wasn't a great first night as we arrived late with my partner and a cranky 1 year old and there was no travel cot in the room as I requested but that got sorted first thing in the morning. It's ashame there is no double beds only 2 singles but we just put the beds together. Mattresses a little on the hard side not very comfortable for my liking but other than that everything was great. Receptionists and housekeeping were so lovely and smiley! Everything was clean and tidy, food was good! Great views from our apartment.

Jonathan Audus

Major disappointment! I feel terrible for booking this resort and really feel like I need to make it up to my wife. This hotel all but ruined our honeymoon. Rundown, entertainment ended by 10pm, no air-conditioning and the fan barely worked. The food was dull, the pool was small, the staff weren't helpful, the facilities were shocking and the surrounding area lacked any kind of entertainment. Many guests complained about there being no karaoke even though it was advertised on the events list, on 2 consecutive weeks. All planned events were totally underwhelming and ran by one! man who seemed to work from 10am - 10pm. I'm certain my terrible review will appear as if i have some kind of issue with the resort but what can i be but honest. Even though the hotel is a little off the beaten path i chose it because it scored 78ish on the review sites. But how this can be a 4 star resort, god only knows :( Oh, and if you want to see the local beach?!? (blanketed in dog sh**) check out this photo.

Julie B

Finishing on our last day here. We have had a wonderful time here. The cleaners were lovely ladies and did an excellent job. Our apartment was a two bedroom and it had three balconies. It was beautiful. The rooms were clean and the kitchen was well kitted out for a holiday. The entertainment at the hotel was good and kept the children amused. We wouldn't go for the food next time. For the money it was okay I guess but could be a lot better. We did half board which was ideal. So breakfast and an evening meal. Which you can swop if you wish. I.e. we ate out one night so we had the lunch the next day instead. The pool area was spotless and was cleaned every morning. The lifeguard is lovely and very friendly with everyone. One of the fans had a screw fall out and it was fixed the very next morning. Overall we had a wonderful experience in this hotel. Highly recommended it but suggest you hire a car. We were able to around with great ease and see more with the car.

Julie Salmon

Beautiful and clean, apartment big, staff are very helpful , restaurant menu quite plain and the same everyday. Breakfast buffet has lots of choice, but they should give you a clue as to what it is , especially when you are a pescatarian. Would however recommend to others, we used it as a base and travelled into Los Christiano every day, lots of little restaurants close by which offer a good variety.

Ain “'t nobody got time for t” hat

Nice place and in the process of being fully refurbished. At the moment the place is good but dated, the views are ok and the pool is a bit small. But we feel so relaxed hereand it is a nice location. The staff are great, there is some pool side entertainment every day and the restaurant is good too, especially the restaurant staff. We have been 3 times now.

Chris King

So the hotel has its faults, which the management is partially seeing to, but, in my experience, it is far from being a 4* hotel. The entertainment starts far too late. The meal service options are somewhat limited, and most restaurant staff lack any positive spirit. In most cases, I've half finished my main without any drink provision, and they never follow up with another drink if you've finished one. The room was adequate, the laminate was dated, and gaps in the joinery were evident in 50% of it. Housekeeping did an excellent job of making up the room, restocking the bathroom, and providing fresh towels. The one thing lacking was a desk and chair, but the balcony table and chairs did the job.. just. Also, 1 of the 3 lifts was out of service, for a hotel with floors into the teens, and also affected my satisfaction. The general layout of the hotel was quite peculiar. It is a solid 3/5* in my opinion in its current state, once the quality of these areas had improved it would be able to achieve a 4* rating.

Ian Palmer

A little outside from the hustle and bustle of Puerto de la Cruz this adults only venue is clean, generally quiet and well run. The staff are amazing, friendly and very helpful. The buffet style dining is always good with a range of foods you can be sure to find something to eat. Some refurbishment work is ongoing but don't let this put you off if a quiet holiday away from the booze cruisers and chaos of the south. We've been to Puerto 14 times and think of it as home from home in paradise for the couple of weeks a year we can get here.

Rhian Thomas

Lovely, calm hotel. As in other reviews, yes, money could be spent on the rooms, stair carpets, and general decor but it's generally very clean. The staff work really hard and are extremely helpful when approached. There is building work being carried out and I think it will for some time; this means some areas were out-of-bounds. There was entertainment, a pool/games room and a library area. Overall, I would recommend this hotel for all the above and for the location. However, the local beach is still closed due to unclean bathing water.

Taiwo Obafemi

Great and lovely time at the hotel. Staff were exceptional kind and helpful most especially Veronica. She was superb with her yoga class and she always had a smile on every time. I will recommend the hotel to my friends and family and will ask them to attend the yoga class as well. Definitely coming back to the hotel again

Lena S

It's better to find something else The hotel brought only negative aspects to our holiday. The staff is very polite and nice, but everything else is not. Almost all the food has no taste and the breakfasts are generally the same. The hotel has very old furniture and the bathroom equipment is half working after so many years of use. Before all this, no one warned us that the beaches were closed due to water pollution in the ocean, and the nearest (small and inconvenient) beach was about 30 minutes away

Beth Long

I absolutely feel this hotel is 3 star at best. Location was good. Decor was a bit dated, food very average - meaning although we paid all inclusive we eat out a few times during our weeks stay. Poor choice in alcoholic beverages and poor quality. Most importantly, several members of staff at the hotel were extremely rude (couldn’t even raise a smile) and gave the impression of being ‘anti British’. One in particular (main bartender) at times was uncomfortably rude to us and others. Rooms were reasonable - they were clean and bedding, towels etc were cleaned regularly. TUI rep very un informative. Local lady who sat in foyer, not much personality. Entertainment was geared mostly for the Spanish guests, and compared to many other hotels we’ve stayed at was poor. Puerto de la cruz is a lovely area, we sadly chose the wrong hotel! (Based on 4 adults in our 60s staying Sept 2024 for one week)

DAMIEN

Spent 10 days here and it's been a mixed experience. The hotel, lovely. The staff, lovely, the cleanliness, lovely. But then there's the food here, I've had to go out to eat every day during my stay here, fortunately it doesn't take much to fill me up, but if you're here with a family of fussy eaters it can quickly get very costly on top of the price for your stay. There is a small beach at the end of the road, but the best beach is fifteen minutes away, though it was closed due to wastewater at the time (not the hotels fault, just a note.) Tl:dr: surrounded by great restaurants and with beautiful views, just let down by the food at the hotel itself.

Ranjana Roy

Definitely not a 4* all inclusive experience. Checked in just now after a whole day of travel and there was no food or water on offer. Had to go out at midnight to find food. Don’t have a lot of expectations for the rest of the trip. Not a place to return to - place doesn’t have the buzz. Never booking anywhere else apart from RIU which has a real 4* experience for the same price. Feels like we paid a fortune for a very sub-optimal experience here.

Oleksandr

The water in the washbasin drains for 5-7 minutes. I called a plumber at the reception - nothing changed. The elevators are not able to transport people to their rooms during rush hour because there are only 3 of them on 12 floors. I saw cockroaches twice in a restaurant. Once on a supposedly clean plate and a second time near a tray of meat. Forks and spoons are not washed properly, and cups are generally wet. The Internet barely works. The staff speaks poor English. Not recommended 1/10

Sigvarður Hans Ísleifsson

Rude staff, poor room cleaning. Vacation that was planned for good times, Changed into nightmare. Humilated in launch room and acused of theft and lies. Bad atitude from staff after that, and rude behavior. Cant recommend this place to anyone. Total dumpster. The water in the pools are ice cold and not for small children.

Alexandru Bejinariu

The rooms are ok, good that all have a balcony, and no matter which side you choose you will have a very nice view. The food they serve is almost suitable for all needs, and they have a wide variety of them, that's if you're not picky and used to only caviars and lobsters. The only thing I would improve would be the desserts. The staff is also very nice, helpful and very friendly. It's a good place for the money.

Sani Rus

I am surprised after reading few bad reviews about this hotel, so here is my review: - room, and bathroom are spacious, cleaned very well six days a week (we stayed at ninth floor) - water pressure is great, plenty of hot water, bets and pillows are comfortable - buffet breakfasts and suppers are great - versatile menus, plenty of choices - hotel is close to everything All three elevators operated during my stay, yes it was necessary to wait sometimes, but not for long. I didn’t interact with hotel staff much, so I can’t say much how friendly or efficient they are. To complainers about the hotel pool - cmon guys get a life, there are plenty of excellent beaches nearby, walking distance away. Now some things to improve: - air conditioning was loud and inefficient, luckily in November we can just open balcony door - wifi is poor, often disconnecting or lowering speed - juices served are actually a colored water, that turn into plain water as breakfast or supper progresses - bathtub, but I prefer to have a shower cabin - yes, in many other countries this would be a three star hotel, so what

Sim Sav

This hotel certainly shouldn't have 4 stars. Quite old and depreciated furniture. If you are on the side of the street, you can only sleep between 0 and 5 a.m., during another time it is impossible. The food in the restaurant is quite monotonous. The positive things are that they clean the rooms every day and the perfect location.

S R

Hotel and rooms were nice, food was mediocre but location was not so good. Not sunny at all, very cloudy, and next time I visit Tenerife I will ensure to avoid the north. But other than that, hotel was good. Rooms 4 stars, service 5, but location 1.

kalina andre

Overall great experience i did have to fight several cockroaches but it’s inevitable. The pool is great and the location is close to the center and the ocean. Great view plus balconies on every room. A great stay. Food is good even if it’s self service Nd the staff is very kind, excellent stay.

Alan Grundy

Just returned after my sixth visit to this wonderful hotel. Always book Platinum All inclusive worth every penny.I book directly with the hotel so easy and I believe value for money. You can tell how good it is when you see how fully booked it gets. The food is really good but for me the staff make it so friendly and hard working. Will be booking my seventh visit as soon as the November 25 dates become available. Would not stay anywhere else.

Alessia Gelmetti

I stayed for two weeks in mid-November with my boyfriend, and unfortunately, the experience did not live up to the expectations of a 4-star hotel with an all-inclusive formula. Positive points The room was really nice: a very comfortable bed, a spacious shower, and a balcony offering a pleasant view. The location is another strong point: very central, with many attractions nearby and convenient access to the seafront (although finding the elevator to reach it was complicated, as the directions at check-in were unclear). Additionally, the booking app was very useful, especially for reserving sun loungers by the pool. Negative points However, the positives stop there. The all-inclusive formula is extremely limited: many services and products, such as drinks, snacks, and anything after 11 PM, are charged extra, even though entertainment lasts until midnight and the bar closes at 1 AM. The drinks were terrible: a Bloody Mary was undrinkable, and gin and tonics were served with completely different amounts of gin, despite being brought to the same table, making the comparison inevitable. The selection of included drinks was minimal. The room cleaning service was disappointing. In the first few days, the bed wasn’t even made (I mean the covers were not arranged, not the linen changed), which has never happened to us in a hotel of this level. We assumed that placing the card on the bed would indicate the need for tidying up. This led to receiving an unfriendly letter in our room, which seemed to accuse us of making an unreasonable request. In reality, we just wanted the bed to be made every day, a basic service expected in a hotel of this category. Moreover, the floor was consistently left with hair, and several times the replacement towels were dirtier than the ones they replaced, with visible stains. The service in the restaurant was also disappointing: staff were extremely slow, and the dishes piled up on the table were never cleared away. The buffet was monotonous, with mediocre, bland food. Vegetables were often undercooked (and I’m not talking about salads, but dishes like eggplant), the breakfast pastries were uncooked, and the variety was particularly poor at lunch. Two weeks of meals here were exhausting. The sun lounger area was dirty: tables with stains left for days, loungers with hair stuck to them, and the floor with coffee stains that were never cleaned. The ping-pong and billiard area was neglected as well: balls were often missing, and the bar glasses, which guests were asked to leave in designated spaces, accumulated for days without being removed, leaving the area messy and uninviting. The entertainment was another weak point: repetitive activities and an eerily silent atmosphere during the day. In the evenings, the programs were poorly suited for younger guests, designed instead for a much older audience. This drives younger people to look for entertainment elsewhere, such as along the seafront. It’s a shame because a more diverse offering could have made the stay more enjoyable for everyone and increased bar sales. Finally, no one bothered to ask for feedback during our stay or at check-out. This suggests that customer opinions are of no interest, which was evident in the overall experience. Conclusion This is not a 4-star hotel, nor a true all-inclusive. Unfortunately, I cannot recommend it.

Shawn

This is the 3rd time we have stayed in a Princess Hotel on the island. Once at the Princess Inspire and now twice with the latest trip last week where we again stayed at the Guayarmina Princess hotel for 7 nights having booked direct with the hotel. The hotel is in a great place for access to shops, bars and restaurants that are literally a couple of minutes walk away. The hotel is situated almost on the beach front giving great views of the sea and spectacular sunsets. The staff we found very pleasant and helpful at all times and were always there to assist. We were allocated an attic room on the top floor, very spacious and was kept spotlessly clean by the housekeeping staff, whilst it didn’t have a sea view, we had a lovely view of the front of the hotel and mountain areas. We were half board, all meals were really nice and a good selection, dining room kept clean at all times and again staff helpful. Swimming pools bars of a high standard and with plenty of choice. I can honestly say again that our stay at this hotel was amazing and relaxing with issues and we look forward in returning. Glad we managed to see the Christmas display too especially the massive Christmas tree in the lovely reception area. The only matter I would ask is that the wrist bands you give to guests be looked at. The ones you have at the moment kept dropping off without warning and despite the best efforts of your reception they still kept coming loose. I found myself at reception having to get replacements as even tying them myself did not address the issue. Something along the lines of a band with a watch strap would be much better. Apart from that a big well done to ALL staff and a Happy Christmas.

David Baker

Excellent hotel overall, but a few areas which could be improved. Public areas are spacious and designed and finished to a very standard. Everywhere is spotlessly clean and staff are friendly and efficient. Food is excellent with a wide selection of healthy options. Only negatives are the interminable music from the pool area which is difficult to escape (odd choice in an adults-only hotel where I suspect the majority of guests would appreciate some quietness). The dining area feels more like a canteen with high noise levels, although there is at least the option of some limited dining space outdoors.

Nailbrain

The hotel is an absolute beauty, the staff have all been incredibly friendly and accommodating and attentive. The food is great, all of the restaurants are impeccable, breakfast lunch and dinner. Small thing but they cook their eggs perfectly it's small thing but its a good way to judge hotels. It's also clean, like I've not seen any mess or bugs and I was expecting loads considering the climate and area. Oh and the scenery, sitting at the cocktail bar as the sun sets with a fancy drink will be a fond memory for a long time. Would definitely come back.

Connor O'Rafferty

What a place to stay. We came here for our honeymoon and specifically chose to stay here from the reviews and pictures. Despite being away from the usual tourist area of Tenerife, the location is well worth it. The hotel it's self is so new and clean, with every room having a sea facing view. It's so close to the sea you never need the air conditioning on as the breeze is perfect to match the sound of the waves crashing. The meals were phenomenal for breakfast and dinner, so much so we never went out to eat as it wouldn't be matched. Each night there was a different style of roast, steak and fresh fish. Not to mention the 8 other hot dishes that changed most nights. The staff were super friendly and close brilliant English, making our stay very easy and allowing us to be the blissfully ignorant Scottish tourists that we are. Highly recommend coming here. I looked at the over arching companies other hotels on the island, with another 4 star hotels honeymoon suite looking the same as every regular room here. The price is mega good.

Mieczyk Buzanowski

We stayed in this hotel mainy because if the views and they did not dissapoint. Its located in the top part of Puerto de la Cruz so there is a bit of a walkto the town center (especially a walk back with a lot of stairs). But there is also a few bars, restaurants and shops nerby. Luna caprese for a pizza is really good. The rooftop terrace with jacuzzis is amazing, chilled atomsphere, good music and good cocktails and sangria. The downstairs pool is more laid back. Our room had a fridge and microwave and also wine glassee. There was also a kettle but no teas or coffees. The view was spectacular! The bed wasnt the comfiest tho. Breakfast was good, with a lot of local cheeses and meats. Try sobrassada on toast. There is a small parking outside the hotel but if you come back late at night its hard to find a parking space, so needed to park On the streets nerby copule of times. Overall amazing stay, great views and good service.

Ali Sohrabpour

+ Beautiful place with good service. The rooms with see view have a fabulous view to the ocean and a nice balcony ro enjoy this. + a nice pool and whirlpool are also there. + delicious meals in restaurant and a very friendly and helpful staff, which speaks several languages (English, German, Spanish etc) - Internet/WiFi is a little weak. - no guarantee for parking lots.

Tom Beekmans

Parking the car is a real challenge at this location, the hotel has no parking reserved places. The hotel is located outside of the centre, walking to centre about 200 stairs. The hotel has an excellent service, rooms and food. Very clean and nice hotel with a great view on the sea.

Irina Bragin

AVOID! AVOID! AVOID! If I can give this place ZERO stars, I would! Until recently, this spa was almost the only one in the city open to the city residents. This is far from the best place, but we had no choice. For this reason, the employees of this place have completely lost all shame and conscience. If you want to preserve your dignity, not be slandered and insulted, avoid this place at all costs! Here you are not allowed to make comments to any of the employees, no matter how disgustingly, slowly and unprofessionally they do what they are supposed to do. You must silently endure when they insult you to your face and call you names in Spanish (of course, first asking if you speak Spanish and making sure that you do not). They called me crazy and said something rude about my face. Right in my presence. It is useless to contact the manager, she is not on your side by default (and most likely she simply does not decide anything). It is also useless to ask the names of the employees and the manager, they will simply ignore you. If you are even slightly dissatisfied with something, you will be immediately told that you have violated a huge number of their rules and many people have complained about you (I have seen only three over there). What to do? Nothing. Absolutely nothing can be done. Unless you call the police. But I came to the spa for rest and relaxation, and not to end my day in the police station, explaining that I was insulted, called names and thrown out.

Julie Plunkett

The hotel is in a brilliant location, handy for everything. Room was a good size but very plain with no character. Bathroom not good - gaps around bath seal, shower curtain too long (i nearly fell when it wrapped around my feet), bath poorly painted in places, and hairdryer cord too short. I had to squeeze between the toilet (which it was above) and counter top to use it. Restaurant and pool area adequate, all staff nice. General decor is tired and reception could look more welcoming. Extremely disappointed no courtesy room available. Surely such a large hotel should have a room put aside for guests with a late check out time. We were told to get changed in the toilets!

Edvinas Ra

I booked a room with a sea view and breakfast a month ago. When I arrived, I got a room on the third floor with a view of the trees, if you want to see the sea you have to lean over the railings, when I asked to change to a room with a sea view, they said that the hotel is full for the next five days. Breakfast is good enough and I really have no complaints about the staff.

X MAN X MAN

I have just returned from this Hotel after 11 days . I did get a deal on this hotel but if I had paid full price its still four stars plus on a rating. The hotel is old fashioned in places but there is constant maintenance. You can pick faults with it but I like to look at the bigger picture, It is smack in the middle of Puerto De La Cruz being one of the first major hotels constructed there. The room we had was well appointed and had a fridge but no balcony (not a major issue ) The room cleaning and general cleaning was first class. The public areas and gardens are kept very well , as is the pool area, The pool is not open till about 10 am and they will enforce removal of towels for those who want to hog sunbeds. I am pretty sure the pool has the ability to be heated in the winter months, The attitude and service from the staff was very good. Food was also very good with a full hot and cold selection at breakfast and dinner. You can order your own wine to be kept for use at dinner or a glass of whatever you wish. If you are at the front of the hotel there is now a noisy bar which appears to be emulating some kind of pseudo Ibiza vibe. Obviously the hotel is aware but it is outside their direct control. There are quite a few nationalities here and I found pretty much everyone very friendly and polite. Most people appeared to be about 55-65 years of age which suits me. Obviously it is not party central and I think that is pretty much how everyone likes it. Clearly these are subjective views but I had a great time and would definitely return to this hotel.

Samir Sabri

The receptionist Lidia was so helpful and professional, gave me information about the hotel facilities and was very friendly with a welcoming hospitality, The hotel is great and relaxing with a fantastic view of the sea. it is very clean and new. Will use again.

Paul Bradley

Wonderful hotel right at the centre of things in Puerto de la Cruz. A short walk away from shops and restaurants with plenty of choice. One criticism there is no toilet on the ground floor, so difficult for disabled people. Or if there is it is not clearly signposted. Entertainment is varied and good. A lovely place to stay.

Calvin Mc Gowan

The hotel is fine, it has everything you need. It is relatively cheap and the breakfast and dinner are good. The downsides are that they seem to try and chest you out of money. For example 2euro a day for the safe, just add it into the original price for gods sake and don't mention it. It's such a stupid business model and leaves the impression of a cheap underhand hotel. Another example is the wine and water at dinner. These should be included for free, at least the first glass or bottle of water, and again just add it into the price and don't mention it. It is so so stupid. It's like they are trying to be the Ryanair off hotels. The staff are excellent and very polite helpful and cordial. The pool is adequate and if you are a lap swimmer you can go sideways, I imagine it's maybe 20metres side to side ans the tile patterns can be used as a lap guide. The gym has good equipment and it's very rarely used. The location is a bit out of the way, so at night it's a a 20min walk at least yo the centre of the town. The walk is nice and the hotel is tranquil so there are positives to being 20mins away from the noise. The shower is excellent and the towels are nice, fresh and clean. The room in general is good but depending on where they put you it could be noisy (close to the bar or restaurant). I seen people complain about noise to the reception. The breakfast is from 8 which is fairly restrictive in winter. Advice to hotel, just add the price of the things to the overall price and try not to appear as low budget hotel. Change breakfast times to start earlier.

Nadia Abdulghafoor

I stayed a week at Garoe. I absolutely loved the hotel from the reception who are brilliant, to the wonderful rooms and cleaning staff. However, the buffet is lacking more local produce and there is no effort made for those people with allergies. There was a couple of gluten-free bread rolls and croissant but they tasted dreadful. The reception copied my list of allergies, but then the kitchen made no efforts to provide alternative meals or to explain what ingredients were in the meals. The signs of meals only indicated roughly what was in them. Also the restaurant does not provide you with a meal box to take with you on trips that are very early in the morning. You are told you can have an early breakfast at 5-5:30 am but you are not allowed to take anything with you. The Gym needs improvement; the mats are old and dirty and the bicycle is old and does not function. The pool of the hotel is small but is adequate for the size of the hotel and the surrounding is very beautiful. People who stay in this hotel are calm and sportive and it is definitely a hotel where you can relax and enjoy your time in Tenerife.

Mark McKelvey

This hotel is superb. It’s kept immaculately clean, the staff are all really friendly. It’s in a quiet part of the town which I liked. There is a courtesy shuttle bus to the town centre, it’s a long hilly walk back to the hotel! The pool and bar facilities are great - nice and relaxing. Towels are provided too. No mad rush in the morning for a sunbed. Restaurant served a wide variety of cuisine - different options every night. Entertainment in the evening was good, some tradition Canarian shows and music which was enjoyable. Overall - fantastic. I would return to this hotel and recommend booking to anyone! Thank you to all the staff - both front and back of house.

Simon Sabonaitis

This hotel will ruin your holiday plans... IN A GOOD WAY! We regularly stay in this hotel as our short weekend escape. Every time we have many plans and things to do in the local area, and every time we abandon everything, and just stay in the hotel instead. The services are great, facilities perfect. All very organised, the staff all always very friendly especially Gustavo the lifeguard who always remembers us, also the restaurant staff. Overall this hotel feels just like home for us. We will back again and again :)

Roy Evans

Excellent hotel in every way. Food, rooms, service pool area. A little out of the way bars etc but there is a shuttle bus in the day and a taxi fare to the town centre is only €6. We loved our stay and hope to return.

Andrew Storey

Great place to stay. The rooms were large and although we didn't pay for a sea view we did have a good view of the sea from our balcony. The food was really nice and varied each day. Slight negative was that we weren't informed of the option to use the restaurant downstairs on our arrival. When all inclusive you can swap the buffet for a meal in the restaurant downstairs. Unfortunately it's only open on a Friday and you have to book at least the day before so we missed out on it. The gardens and pool were sheltered from the breeze which made it a great sun trap. The pool was decent size and there was no need to get down early to get a sunbed as there were always some available. Cocktails were really nice and most were available in the all inclusive even with branded alcohol. Bear on tap was Amstel. The walk down to the town was fine but lots of steps. They do however have a free shuttle bus down if needed which we didn't use. The old town area of the port was lovely with great restaurants and walks along the front. We hired a car which did mean that we had to pay for parking at the hotel. You have to book and it was €35 for the week but you do get your own spot. Great place and will go back.

Andrew Partington

tldr: it's ok, clean, good service, usual Spanish Hotel food - aimed at Euros, not British, but I'd go back. Visited December 2024. Half-board. Extra for safe and kettle. water/beer/soft drinks in mini bar, pool towels with deposit. Rooms are clean, and cleaned daily, no sign of bugs in my 3rd floor room. Some other reviews report cockies, perhaps they had ground floor garden rooms. I paid a bit extra for a Teide view, tbh it's just the absolute top of Teide as the hotel is in a shallow dip, but this is nice as it keeps the wind off. The food is probably good but not aimed at Brits. Breakfast is the usual Spanish hotel streaky bacon, weird sausages, watery baked beans and the vast array of continental stuff. If you're not into the full English you'll find something decent to eat with plenty of cheeses, cooked meats and fruit yogurt combos. One day they had actual British sausages, I mean they were low end greasy spoon sausages, but I've not seen anything other than weird little coloured sausages at a Spanish hotel before, so kudos. Dinner was a decent selection of two fresh grilled proteins at the service counter, sometimes actual nice fish, usually run of the mill chicken or pork, a stew type dish, veggies, some kind of chips. Always plenty of cheeses and meats, a soup, a bit of salad and the usual array of tasteless, tiny deserts. Redeeming feature - every day there had really good Canarian potatoes and passable mojo sauces. A decent wine selection in the restaurant. Now, the entertainment - if you're German and aged 70+ you'll love it. One night the "musician" didn't even sit with the organ/keyboard while it played it's mind numbing selection of ancient hits. A night of Spanish guitar/modern pop that had the euro wrinklies strutting their Strictly stuff all over the dance floor. I was wondering why the bar closed at 11pm but it was cause most guests went to bed before 10pm. Banging it is not, but if you want a quiet hotel this is the place. If you want more of an interesting night life go to the Plaza del Charco in the evening but be prepared for the usual tourist trap type restaurant. I actually found this a good base to explore from and situated with a nice garden and (not too cold) pool. The park outside is well used by locals and good for a swift constitutional. On the other side of the park is The Hotel Tigaiga, which is a slightly nicer version of this hotel with even less going on in the evening. But it does have a nicer A La Carte Restaurant. If you want to try some splendid and interesting food and wine go to Vinoteca Con Pasion (let them choose a wine for you). Visit Alberto's Bar across the park for a drink with great views. If you want a silly and good fun/value local cooking lesson see if Bodegas Monje are doing Mojo sauce lessons. If you are renting a car there's a free car other side of the Taoro Park, busy but possible to avoid paid hotel parking.

Codru Verde

We spent 5 nights there and would highly recommend this hotel if you are in pursuit of quiet. It's farther away from the crowds and restaurants/bars, in the middle of a park/garden, surrounded by nature and parrots. Our room faced the ocean and it was silent, clean and accommodating. Room also had a fridge. We even had tooth brushes and razors, courtesy of the hotel. The room was big enough and the beds comfortable. The cleaning came every day, although we didn't really need it daily. The hotel has a private parking for a cost of 8 eur/day but we parked in a nearby free public parking and it was very safe. ALL the personnel was super nice and helpful, always smiling and ready to accommodate. The pool was decent and the drinks at the bar very tasty. A special shoutout to the kitchen staff, though! We had half board and this was some of the tastiest food we've had on the island. It felt like homemade by some really talented aunt, it was fresh made every day and VERY diverse. Each night they tried to cook something different, from chicken and beef to all sorts of fish and seafood. The breakfast was pretty amazing as well. The prices in drinks were also decent. We were looking for 5 days of sleeping in, quiet and peace and we found it here. Highly recommended and thank you for making half of our honeymoon amazing.

gail johnson

I came with my dad, who is in his 70s. We have both said that we would be happy to return again. Staff is pleasant and happy to help. We had a couple of issues with our air-conditioning, and when we asked for help, we were dealt with in a prompt and friendly manner. The food and drink choices were good, but I did wonder how vegetarians got on as there didn't seem much variety for them. At the pool bar, portions were not consistent. I heard one man order chicken nuggets, and he said he had 15 pieces (two people sharing). When I ordered, we both got 6 each. The next time we received 3 each. Entertainment was good each evening. There is a little mjni market nearby to buy bits and bobs. The walk took us around d 20 minutes to reach the town. A taxi was €5. The pool was never full, and the hotel itself wasn't too lively, which is why I chose it. The all-inclusive package offered a good selection. A shout out should go to the hotel animator, Erica, who was always smiling and chatty around the pool. She offered the right amount of entertainment, in my opinion.

Grace Grays

Everything was good…. Except for our last dinner night… Not the first time we forgot our card… but the waitress just explain nicely… We stayed for a week and on the last night of dinner… we did not bring the card, and the waiter explain it to us sooo loud why we need to bring the card, like the whole people is already looking at us…its so embarrassing… Were not the only table who forget the card…but no drama happen on other table…

Lynn Norris-Alpine

Good location for walkers & cyclist. Rooms very comfortable and clean. Breakfast was very good. We ate in the restaurant during the evening and were very disappointed by the standard of food and the service. The chicken was very dry and limp salad plus stone cold potato chips didn't help. The waitress constantly played with her long hair which seemed inappropriate in a restaurant setting. We'd stay again as reception staff helpful, but certainly wouldn't have the evening meal as it was also a reasonably expensive and well below par. Shame!!

Ciaran O'Connor (Ciarsz)

Stayed 1 night as doing the Vuelta Al Teide Beautiful Location, Fantastic attentive staff, Reception Ladies went above and beyond , Room was nice and warm as the weather had turned and we got rain and cold

Nicola Quinn

I stayed at this hotel during low season in October. The basic room was fantastic - absolutely huge and the bed was wonderful. The staff were really helpful, too. The only downside was that a lot of the complex wasn't open. Only the reception and one indoor restaurant was available. On the website you can see a bodega, additional restaurants, horse stables, a bar, and other things. None of these were open during my visit. I would have booked for different dates if I'd have known these wouldn't be open. Everything else was great.

Adi Giladi

We had an amazing experience with this hotel. When we arrived, there was a problem with the air conditioning, and from the moment the staff heard about it they went way and beyond to solve the problem. When they realized they couldn’t fix it in a timely manner, they moved us to another room that was in a higher price point, without charging anything more. The staff was lovely and helpful, and the hotel was calming, clean and comfortable. Very recommended!

Javi Zayas Castro

“100% recommended! The hotel has excellent quality, spacious and super comfortable rooms. It is in a rural environment with a lot of history to discover, a lot of trails to travel either by walk or as a recreational physical activity, the place has everything to spend a personal holiday full of sport and full contact with nature! And we can not stop talking and recommend meals, many options, super made with natural ingredients full of flavors!”

D. N.

The hotel is absolutely beautiful. It smells fresh, neat. The assigned apartment 111 is on the ground floor, spacious balcony, beautiful view, two large rooms + kitchen, large bathroom. Clean, fragrant, neat. Mix of old and new, awakens nostalgia in a person. The food offer is huge, everyone can find something they like. The staff is kind, when we say staff we mean every employee we had the opportunity to meet, hardworking people, always ready to help, always a smile on their face. I have to especially single out a very dear cleaning lady, very short blonde hair, immensely dear, her smile and kindness would brighten up even the gloomiest day. The grounds around the hotel are neat and maintained. Here everyone can find the entertainment that suits them best, the offer is diverse. In short, a wonderful experience and a pleasant vacation that will remain in a beautiful memory for a long time. I heartily recommend it.

Michelle Poole

Fabulous hotel, rooms have kitchen are but no cups or kettle, food was excellent different every day. Service was fantastic, we arrived late, hungry and tired, food was left out for us such a nice touch, and really appreciated. My only complaint is the pool was so cold hardly anyone went in, this was the adult pool, thought it would heat up later in the day but unfortunately not. Stunning views short ride to see front, transport was provided.

Meg Wallace

Definitely DO NOT GO THERE. we made a big mistake, rooms look very old and had a smell, Brown furniture but you don't see any brown furniture in any of the pictures..not any facilities what so ever in the rooms. Toiletries ver poor. Staff quite rude. We were all inclusive but got treated like second class citizens. At the pool side Food was the same every single day and cold..in the dining area food was bland and very repetitive Definitely not worth the money. If this stops one couple from going to this hotel it'll will be worth it..disgraceful.

Mo Salman

This hotel is not on my list of recommended accommodations on this island, despite the good food and friendly service staff. I would advise against using the hotel’s website to make reservations, as there is no follow-up from their end. The same applies to their group, "Meliá Group." The online check-in process also failed, as their system didn’t accept a U.S. passport, whether accessed via their app or browser. I have been traveling for business and leisure for the last 45 years both in the US and abroad; the management of this hotel is the worst I have observed. I tried contacting both the hotel and the group’s websites three times with evidence of the issues, but received no response. While the hotel is clean, the rooms and bathrooms are outdated, with no apparent effort to modernize them. Additionally, even though we were willing to pay extra for an early check-in, the hotel made no attempt to accommodate us before the official check-in time after exhausted 30 hours travel time from Western US. It would be helpful if the hotel clearly communicated their firm check-in policy of 3 PM on their website or at least responded to inquiries about early check-in requests.

Alex Bush

Loved this hotel. Location was perfect for a more isolated vacation. But book sea view, the road noise on mountain view is a bit high. Good food, mostly the staff are excellent apart from the pool bar manger. Ignored my wife but jumped to serve some 20 something girl.

Jean Mclaughlin

We stayed here last week. The first impression was that the hotel was spotless. Check-in was quick, and the member of staff was very helpful. Sorry I didn't catch his name. We were on the fifth floor overlooking the pool, which was nice. The room was spacious and very modern. The room was kept clean, and towels changed every day. The buffet restaurant had plenty to choose from. The only thing I would say was sometimes the food wasn't hot enough, albeit it was very tasty. The staff is very friendly and efficient. There were plenty of activities during the day. The entertainment at night was good and the bar staff was very friendly. We were at your sister hotel 2 years ago which was excellent, but we can say we will be back at Inspire Princess. Thank you and your staff for making our holiday memorable.

Olaf Sorensen (Christianna)

Average for a four star hotel. Exhausting check-in procedure. Online check-in is not working. No concierge. Food is very average. The room has a large sun bed but faces North - no sunshine. Everything is an extra. Certainly better deals to be had.

Patricia Cunha

One of my best holidays! Staff were all so nice and polite, the hotel was fantastic, it was recently refurbished so it looks very new, clean and comfortable. It’s an adults only hotel, which provided some nice and relaxing days. Going with AI we had great choice of food in their restaurants and bars and drinks plenty, refreshing and delicious. Will definitely go back! ☺️

Chris Tweddle

First impressions, impressive entrance, well set out and rooms lovely, an extensive refurbishment carried out in 2022. Short walk to the beach , bars and bus stops , ideal for us. Positives Staff, excellent & most accommodating Food, simply amazing and great value for money Entertainment A little hit & miss but overall most enjoyable Negatives Not really but work in progress, Sun beds, always an issue. Great idea to book online but IT system could be better but far better than seeing towels on all the beds at 8.00 am Would have been nice to have a sea view but you can’t have everything Overall After a little apprehension would highly recommend, great value for money, location great and had welcome break from the UK weather

S (PlaygroundLegend)

**Short Summary:** This hotel is a beautiful, well-managed, and clean adults-only retreat, perfect for those seeking a relaxing escape from the hustle and bustle of South Tenerife. **What I Loved:** - **Stunning Aesthetics:** The hotel is visually impressive both inside and out. Check out the photos! - **Exceptional Cleanliness:** This is likely the cleanest hotel I've ever stayed in. It's common to see staff cleaning the elevator buttons or polishing handrails. - **Efficiency:** The hotel's operations are highly organized, with staff using radios to communicate swiftly. This means minimal waiting for service; if one staff member can’t assist, they’ll quickly connect you with someone who can. - **User-Friendly Mobile App:** The app for reserving sun loungers eliminates the usual chaos of claiming a spot. You can book your lounger a day in advance, ensuring availability at any time. After noon, any unclaimed loungers are up for grabs, so just keep your towel on the bed when you go to lunch. I believe the app could be expanded to allow ordering drinks directly to your table or lounger, enhancing convenience, although having waitstaff come around is great. **Minor Critiques:** - The air conditioning could be colder; it feels more like a cool fan. It’s refreshing when you first enter, but the room can warm up quickly. - I’d love to see more cozy spots to unwind in the evenings and additional seating on the roof terraces. We stayed in a top-floor standard room with a mountain view and were pleasantly surprised by the quality of service and accommodations, despite initial nerves from reviews focusing on the upgraded Essensia rooms.

Ian leslie Mobley

A really nice hotel everywhere clean and looked after lovely rooms well equipped. Friendly helpful staff. Good quality food in the restaurant. We enjoyed our stay and would return.

FreeMind MUSE

We have been to this hotel in September. The hotel is a best deal, good value for the money. Rooms: We had a big room with a big balcony. The room furniture is a bit old and it will be a good thing to renovate. Pools: There are 2 outside pools and 2 small with heated water. Unfortunately the water in the pools is not heated and it is difficult to get inside. Service: the service is fast, the staff is friendly. Food: even if the food option is limited, the food is good. We had breakfast and dinner. The drinks were not included in the price. Parking: take note that the hotel parking has limited capacity. We have parked next to the hotel, 1-2 streets away. The parking was free.

Samantha Platt

As a hotel that sits not as an adults only but equally not the hustle and bustle of a full on family hotel, it was perfect for us. The food and drink options were great, serving pizzas until 11pm each night. There was plenty of room around the pool (until you decided to go there late afternoon when it was busy) but the pools and sunbed spaces were great. My only gripe with the pool was that other the two jacuzzis said ‘children must be supervised’ they weren’t and as a result the jacuzzis were taken over my children, the lifeguards not necessarily being too fussed about it. Service was generally good, rooms were great (sea view) and they were kept really clean. Our shower had a mind of its own, blasting room cold to hot every 30 seconds and nearly scolding us; could job we like quick showers! It’s not for those that expect the town or beach on the doorstep especially as Tenerife is quite hilly, but it was perfect for us; a nice 20-minute walk into town in the evening.

Mihai Istvan

We had a fantastic holiday at Hotel Puerto Palace in Tenerife! The staff were friendly, the rooms were spacious with balconies, and the pools and activities were excellent. The variety of food and drinks was impressive, and the entertainment kept us entertained. Highly recommend for a great stay!

Daria Siwek

Very nice hotel with nice swimming pools and views. Cleaning is also good. Food, well its possible to find something good to eat. But some things are tragedy like desserts and paella out of spaghetti not rice for example. I think it can be done much better by people working here.

Justyna M-M

I was nearly put off booking this hotel because of the poor food reviews. I’ve got to say, I am a foodie and I was not disappointed with half board here. Every time I chose to eat at the hotel, both breakfast and dinner buffet were excellent. Plenty of choice, both European and local cuisine. Ingredients are great and everything is fresh. The spa on the rooftop is absolutely brilliant and reasonably priced for the offering. The pool is nice and clean, the hotel rooms great. It doesn’t have a worn out feeling to it.

Saed Sweity

How can this be a 4-star hotel? My experience at this hotel was incredibly disappointing, especially considering it is supposed to be 4 stars. The rooms were basic and poorly equipped: no water, no kettle, and no fridge, with furniture that seemed from another era. Moreover, the “spa” they advertise was not included in the price, something they should make clearer. The exterior was full of cockroaches, which was already unpleasant, but the worst part was finding a cockroach in the buffet food on the last day. Completely unacceptable for a hotel of this category. The only good thing was the staff, who were friendly despite being clearly overworked and exploited. I don’t understand how this hotel can still have 4 stars. I would not recommend it under any circumstances.

Eddie Kibbles

Lovely hotel, the rooms are clean but have no fridge or tea/coffee making facilities, a little dated and need a little investment for new showers, bidets, hand basin and toilet, the room attendants are all very friendly and will go the extra to make your stay as comfortable as possible, we stayed b&b for a week, which was just about long enough. Breakfast becomes a bit repetitive, and the restaurants outside the hotel provide basically the same sort of food. Drinks at the hotel are very reasonable and not too expensive. The biggest letdown for us was the pool area, which was a bit too quiet for us, no music playing, and when you play your own, someone is always there to complain about it, there are some rather comfy four poster sun beds but these are an extra cost at €25 per day. On the top floor of the hotel there is a gym and a spar pool but the latter will cost you an extra €18 per day the gym however is free, unlike the ice of all things if you have a drink in your room and need some ice don't ask at the pool bar they will charge you €1 for a cup full. Other than that, it's not a bad hotel . (Outside the hotel, please be careful, it has to be the first time in my life I have openly been offered class a drugs buy the people selling the copy bags and shirts)

Dawid

We are currently staying at the Sol Costa Atlantis in Tenerife, and while the first three days were satisfactory, our experience has unfortunately taken a turn for the worse. Initially, we were impressed with the quality of the food, the cleanliness of the rooms, and the high level of service in the dining area. However, by the fourth day of our stay, several issues have emerged that are quite disappointing. For three consecutive evenings, we have not been attended to during dinner, which means we haven't been able to order drinks. Additionally, the room cleaning has become very superficial, with our personal items being moved around rather carelessly. The hotel itself is also in need of serious maintenance. The wallpaper is peeling in several areas, and the furniture is noticeably worn out, which is not what we would expect from a four-star establishment. On a positive note, the hotel's location in the center of Puerto de la Cruz is excellent, offering easy access to many attractions. The rooms with ocean views, available for an additional fee, are one of the few strong points of this hotel, providing beautiful scenery. However, the central location also comes with a significant amount of street noise, which can be disturbing at times. Overall, while the beginning of our stay was pleasant, the lack of consistency in service, the hotel's deteriorating condition have left us disappointed. We hope to see improvements during the remainder of our stay, but as it stands, we wouldn't recommend the Sol Costa Atlantis unless these issues are addressed.

stacie macfarlane

Lovely location right by the beach. Plenty to do in the area with plenty of bars and cafes that are cheap and reasonable. For the most part staff are friendly. Cleaning staff were good. However what makes this a one star review for me is the fact that the worker at the pool side bar is short changing people. I gave a €50 for two drinks and only got €29 back but it wasn’t until I sat back down at the lounger did I realise. Not being a confrontational person I left the issue as I assumed it’s a small mistake. But the same thing happened to my mother two days later. She only brings 1 €50 note down each day for her drinks and it was her first drink of the day. She got a gin and tonic and a beer and played using the note. The lady at the bar only gave her €12 back and when my mother questioned her in it she was argued with and shouted at by the worker and I left to get a manager when coming down with the young manager the worker started crying I assume to help her case. Unfortunately as there was no cameras they would not listen to our claims or even check if the money was there or if the worker had it she just told us to call the police if we were that bothered. I refused to have drinks there again. There were also other hotel goers who overheard the commotion and chipped in saying the same thing had been happening to them since they arrived still nothing is done. That woman is most definitely short changing people in purpose as it was happening too often to be a mistake. Overall, I would not recommend this hotel and if you are there be careful of what you paid and what change your given!

Carl Nattrass

We had quite a good experience at this hotel. Staff were all lovely, good location. Food a bit on the plain side but kept well topped up. Rooms deffo need updating. As other reviewers have said, there is no fridge or tea/coffee facilities. I think that the lack of a fridge might be a problem when weather is really hot. We always managed to get a recliner by the pool - the staff actively monitor the unused beds. Pool guard was a bonus.

Eileen Sullivan Rivero

Beautiful lovely hotel 5 minutes away from Playa Jardín. The hotel has a buffet that offers you every type of food/food type that you can imagine. Vegetarians and vegans can eat at the buffet. Moreover, the lobby and bar of the hotel are beautiful and cozy and actually also have a little library inside. So you can read while you are waiting for the yummy food to be prepared and served at the buffet. The swimming pool is amazing. You need to see it and get inside it. It's beyond words beautiful.

Nicky Fowler

Nice and clean. We were half board. The breakfast and evening meal was good. The beds are quite firm, too firm for me. A bit outdated. No kettle or fridge in the rooms. I dont think i would stay here again.

Karlis Venters

Good location (close to bus station) and very good price/performance ratio. Yes, room maybe was outdated, but it is big and everything was working. Good selection for breakfast and dinner (I liked papaya and churro)

Amy louise Bruton

Nice clean big rooms. Excellent sea view. To the right is a football field where locals play. It's quite nosey even though the area is quiet. Lots of whistles and shouting from the coaches. The breakfast is comprehensive and the evening meal is very nice. The food is great. The English breakfast isn't the same quality as the UK'S so I'd give that a miss and choose an alternative morning breakfast on offer. The female and male staff on reception are very helpful. The lady life guard is diligent and friendly. The pool is lovely and very safe for nervous swimmers. Towels are available but we used our own. They do expect you to pay for drinks with your evening meal, there's no bottles of water on the tables or free coffee. If you like a cuppa bring your own travel kettle as there are no drink making facilities in the room. Across the road and up the hill is a supermarket, where you can buy plug adaptors, which you need in the rooms. The town is five minutes walk as you turn left out of the hotel. The first (Salon 72) cut and coloured my hair lovely. Locals vary from the very helpful to the very bossy. Generally most seem helpful and happy. The down side is the cleaners are up at the crack of dawn, they don't allow for those still sleeping, beds get moved and scrapped across the floor and if that doesn't wake you their buckets will. I can't fault the cleanliness but personal space, privacy and respect to those still sleeping is out the window. This has to be addressed. My only other gripe is sometimes I would get served 2nd to another person just walking in. This happened at the Hotel bar and the local supermarket which I found quite rude. Overall the food was lovely, the pool, all female staff. And if you want a fantastic colour and cut go to Salon 72 where the lady is also extremely nice.

Angel Banks

Very nice hotel. The hotel was clean throughout. The buffet breakfast was very nice and good a selection. The cocktails at the pool bar were really good. All staff very polite and helpful to our needs. The bars are in walking distance but the hotel is so quiet at night and couldn't hear any noise, so a good comfy sleep every night. The balcony was very private (view of outside hotel) Would recommend vanilla garden to anyone staying in Tenerife.

Ellis Samson

We had a lovely experience at Hotel Vanilla garden. Firstly we were greeted by Pedro at reception who gave us welcome drinks and advised us on how to get to our room. When we entered the room we were pleasantly surprised by the size, the cleanliness and the comfort of the room. The bathroom was clean and of a good size and as was the balcony The pool area is fantastic, with music playing quietly through the day. Sunbeds are comfortable too and the jacuzzi around the corner is a nice touch. The DJ set and pool party on Wednesday and Saturday was also a nice touch. Bar staff are all friendly and can’t do enough to help. There are 2 aspects of the hotel which resulted in a star being lost. First one is the selection of food. Although 90% of what is available is tasty and good quality, a couple nights we struggled to find anything we fancied due to the small amount of choice available (small buffet area) and so we ate out a couple times. The breakfast sausages also weren’t great and the bacon and fried eggs are only available from the show cooking counter. This didn’t massively impact us and we were still mostly happy with the food. The last point (although I believe the area was having some water supply issues at the time so this could be the reason) was that the pressure from the rainfall shower was awful and the temperature was difficult to get right, so I ended up using the handheld shower most of the time. Overall we thoroughly enjoyed our stay, it’s amazingly quiet for its location and everyone here is lovely. I would definitely come back to this hotel without hesitation and if you’re looking for an ideal place to stay in playa de las Americas without all the noise, this is the place.

Helen Pannell

Beautiful boutique hotel, went half board, plenty of options with food both at breakfast and evening meal. Staff were lovely and very helpful. Lots of steps to get down to pool if your room is near reception. Just 5 mins walk from the front and Veronica strip. Construction at rear of hotel (not in hotel) near where pool situated, could here noise but did not disturb us too much, could not here from room however we were the opposite side of hotel near reception

D C

WARNING - Before booking this hotel please check on the progress of the construction happening next to the property. Just returned from a week here via a TUI holiday. At the time of booking we were informed there was construction happening, due to end 30th September. We were fine with the idea of one day out of seven being disrupted. The reality is that our holiday was spoiled by the work being done next to the hotel. Every weekday from 8am to 4, sometimes 6pm, was disrupted by the sound of machinery digging and drilling. Our room was at the rear of the hotel and received the full force of the noise. Rooms at the front were less disrupted. The swimming pool - where we were looking forward to spending most of our time relaxing - is also at the back of the property and subject to the awful, headache inducing construction noises. The construction site is nowhere near completion and anyone visiting in the near future will face the same disappointment. The attached video features the less noisy equipment operating - it was often worse and louder. The hotel itself is small and otherwise pleasant enough. The staff are mostly friendly. The rooms are plain but adequate. We found the bed to be very uncomfortable. The food is what you’d expect - a bit bland but plenty of it. The surrounding area is grim and dirty. You can’t walk more than a few metre before being approached by drug sellers.

cw

We have just came back from our stay at Vanilla Boutique hotel just over a week ago, it was a lovely hotel, very clean and the food was absolutely gorgeous. The rooms were cleaned over everyday by housekeeping and the staff in the restaurant were so attentive and lovely, our weeks stay could not be faulted. However, upon our check out day, we enquired about a late checkout as our hotel transfer was at 5pm and the hotel required checkout by 12pm. We were informed it was 7 euros per hour extra we could pay to keep the room. Upon 3pm housekeeping entered our room to which we explained we had booked for late checkout. We were then bombarded with calls from the middle aged dark haired woman from the reception to our room demanding we leave the room and being extremely rude to my partner over the phone after we had spent thousands of pounds at their hotel. Then we quickly checked out and left to which we were met with a passive aggressive attitude from this lady at the reception, the same lady I had previously enquired about the late checkout with!! We were looking forward to giving a substantial tip for our lovely stay, but this idea was retracted after the receptionist abusive behaviour. Her customer service needs serious improvement. Their may have been a miscommunication due to the language barrier however her behaviour towards my partner over the phone was unacceptable. This made our plans to return to the hotel in 2025 unlikely. The hotel needs to deal with the receptionist.

Chiara Culotta

The apartment is really nice, even tough the mattress was not a double one but two single beds one next to the other. Moreover, we found a cockroach in the bathroom. I would reccomend not to eat in the hotel restaurant since we got food poisoning. The hotel is a bit far to the center/beaches (30 minutes walking)

Chris Organ

Nice room, we were upgraded to a double (Just mind your head on the way up). It was clean and maintained. The restaurant had lovely food and a nice selection of mains, puds were a bit limited. The service was normally good, but the bar staff were sometimes busy and stressed, causing drink orders to be forgotten at lunch when orders were taken by the restaurant staff or long wait times in the evening. It had 2 nice size pools, a large pool for big kids/adults and a upper pool where it was more chilled, plus a splash pool for toddlers. The hotel was about 20 mins walk to the supermarket.

Samantha Young

The grounds of the hotel are superb! The colours and designs are made to look Moroccan/ Old Spanish, with the rooms being a modern touch. Possibly the best hotel room we’ve ever stayed in! We got upgraded for FREE! Which meant we had an upstairs which lead to two private sun loungers, a shaded seating area and a jacuzzi! The room we stayed in was huge and modern/ well designed. The staff are so friendly! The only downside to it, was the food. We went all inclusive for a week, and after day 4, we were tired of the repetition on food options. The buffet area is quite small, and not many options to choose from. Another reason for a degraded star, was the pool area. It’s not the same as it was advertised. We were hoping for the artificial grass surrounding the pool, that isn’t there anymore. I’d say it’s more of a kid-friendly hotel, rather than just couples, as, if you want to get away from the kids, or to have a relaxing break, you won’t get it here unfortunately. The kids stay in the pool til 9pm, and it is constantly filled with large inflatables, so there’s barely any room to have a good swim or chill out. We would return, however, for our next holiday we will be looking for an adults only hotel. Overall, the hotel itself was beautiful.

Katie Player

We have just got back from a 10 day stay at villa mandi and all I can say is wow!!!! Upon arrival the man on reception was really friendly and funny and got us checked in very quickly. Walking around it didn't feel like a hotel but a lovely little Spanish village and our room is amazing. We staying in a 2 bedroom duplex with 2 bathrooms and 3 balconies. It was really clean and was cleaned every single day we were there. After reading reviews on the food I was a little apprehensive about how it was going to be and now I can't believe anyone would complain. There is soooo much choice! And also a chef who cooks fresh for you including steak, chicken, pork, kebabs, sausages and so much more. We couldn't of asked for anything more. The staff were very attentive and we had our favourite waiter Pedro who was so funny and brilliant with the kids. Around the pool you have 2 ladies who keep kids and adults entertained and they were both amazing but have to give an extra shout out to Aurora who went above and beyond they really did make the holiday fun. Evening entertainment was good there is nothing I could complain about. We are ven thinking about coming again next year as we loved it so much! Great family holiday away

Marian Barry

Had great time...loved blonde girl at pool i think her name was swetvanas.she was.great fun and talked to everyone and made them really comfortable especially children with special.needs she was kind and knew her job.as well as.running pool games. The man at reception was also very nice and polite