4 Star Tenerife Holidays

Christopher Biggins

Apart from being at the top of a steep hill this complex is absolutely superb. The two ladies that checked us in were so helpful, really lovely. Rooms are great and clean, security keeps noise at a bare minimum. Loads of bars and restaurants nearby,taxis to bring you back up the hill for approx 5 euros. Thanks so much Hollywood Mirage.

Maria Farnell

Located at the top of a very long steep hill, only ate in the restaurant once as food not to our taste. Apartment was spacious and clean and pleasant staff. Shuttle bus (free) daily to beach stops at 6.30pm so if have any mobility issues would need to taxi back from town etc (approx 7 euro) main pool area is loud and very busy. Quieter pool was nice but unfortunately not enough parasols to go round.

Louise Borthwick

Let me start by saying we did have a great holiday, but we really aren't fussy people. However, for how much it cost to stay here, it is vastly overpriced and I wouldn't stay again. Housekeeping is only on a Tuesday and Friday, we stayed Sat-Sat but they didn't bother doing Friday. To be honest, they needn't have bothered at all. Floors weren't cleaned, washing up ignored, rubbish left. They literally just changed the towels and made the bed, this resulted in an increase of cockroaches by the end of the week as the floor was filthy. Breakfast is okay, hot enough, decent variety. I just got sick of the rubbish juice and Coffees. The whole place is generally run down, you can tell if hasn't been updated for a long time. Our balcony door wouldn't lock as the mechanism was broken. Holes in the wall from old fittings, ceiling fans barely hanging on but functional enough. Old stained furniture, dirty shower curtain, chipped tiles. Air con was poor and there was mould around the ceiling vent. Our neighbour had their money stolen from their balcony, so keep your doors locked and valuables on you or locked inside! Pool was lovely, there is three, but the other two are at different hotels. No floaties between 12 and 4 in the main pool which was a bit annoying. Some lifeguards miserable nightmares, others were absolutely fantastic 🤷🏻‍♀️ Staff were lovely, evening entertainment was nice, I think they deserved a bigger crowd. It'd be nice for the hotel to try and get guests more involved (maybe offer a free drink or something) We knew about the hill, so set aside money for this. It is a good 20/30 minute uphill climb from the beach. Be careful with taxis as some target "foreigners" and add supplements for no reason and can get aggressive when challenged. Despite any issues, we enjoyed our stay. But this is definitely not a 3/4 star hotel, no way.

Cathal Phelan

My girlfriend and I have just spent the past 5 nights in Hollywood Mirage and to say we were more than impressed would be an understatement. All of the staff at reception were always very helpful and always had a smile. The pool staff and poolside bar staff were always very kind and outgoing providing good daytime activities and events throughout the week. Good cocktails and sun loungers all round. The room we received was breathtaking, and while we booked on a separate package holiday website, the photos shown did not do it justice. The sea view 1 bed apartment gave views of all the Los Cristianos bay, capturing mountain range, the port, the nightlife all while being in a tranquil location for relaxation. The room facilities made me think the hotel was only a new build, however seeing awards going back as far as 2017 for the hotel itself and awards further back for the hotel group (Excel) meant that the rooms are kept to the highest of standards and modernity. Air conditioning was exceptional after a hot day to come back to. We had breakfast in the adjoining restaurant, to be greeted by a buffet that was very good value for money and the quality of food was excellent. The other services of a fully stocked mini market for all lunch and breakfast needs was a lovely option to take to diversify our stay. The hotel/resort was lovely and clean and we felt a sense of security seeing that there was a barrier and security to enter the premises. However, the hill leading up to the hotel does have its challenges so appropriate transport up and down from Los Cristianos centre would be advised. I will say though, the hill is the main reason for such breathtaking views. In all, we are both very happy with our stay and would highly recommend to anyone looking for a break away. And we will be returning some time in the future.

edwardo

Great hotel excellent very helpful staff, buffet breakfast with wide choice to cater for all. The service from all the staff was exceptional loved staying here nice rooms 3 pools one was quiet pool that was great for people wanting a more relaxed atmosphere. Great Italian restaurant oppersit nice well priced food and they do takeaway. Overall really nice place to stay, the only thing that my bother some people is walking up the hill, it didn't bother me as I like walking up hills.

Ilau Stephens

The food at the spacious pool bar is the best for me, cheap but tasty snacks/food. Rooms are massive compared to other hotels, e.g la siesta. Staff are very friendly as well. Only thing that could be better is the indoor bar that is a bit understaffed for the volume of people that use it.

Lillie Bramwell

Great 4-star hotel in Tenerife! Rooms are spacious and cleaned everyday. No tea/coffee facilities but they are available upon request. The breakfast was great with plenty of options. The hotel facilities (pool, spa and pool bar) were great. It’s a 5-10 minute taxi to the centre of town, costing maximum €10 per trip. Close to Siam Park and Siam Mall, both within walking distance but would recommend a taxi. Staff were very friendly and attentive. Would recommend for young adults as can be quite loud at night but unavoidable.

Vinnie Lee

I stayed here for a week. On the first night, struggled to sleep on a ground floor hotel room due to guests constantly moving around above making loud noises. After asking at reception. Staff were willing to move us to another room. Our new room was perfect, and had no problems at all after moving. The staff on reception are all extremely hospitable and friendly. The area around the hotel is beautiful, surrounded by green gold courses and natural terrain. The only downside being you have to walk around 10-15 minutes along a main road to get to the town centre, or a short taxi ride, around €4-7. This is not a problem if you don’t mind doing so. The room features are basic, but contains the simple amenities such as hair dryer, safe etc. I did notice a few maintenance issues such as wonky balcony railings, handles on the balcony doors were loose and the fire sprinkler was loose also. The hotel grounds however all seemed extremely clean and looked after, which was nice. Maybe they need to pay more attention to the rooms as I have seen other reviews detailing similar issues. As for the food, it was ok, there was plenty of choice and some nights were better than others. Not all the food looked great but there was always something which I didn’t mind eating. I think this is always the case with any all inclusive buffet. All In all I really enjoyed this hotel and the stay and would come back. Better than some other hotels in the area. Just a few small issues but nothing major. Very nice stay and would recommend!

Simon Eastwood

Great family hotel with tidy rooms, good swimming pools and outside area. Nice buffet breakfast and evening meal with a good selection. The location is a 30 to 40 minute walk to the beach with a steep incline. A track all around the hotel and golf course for running and walking is fun.

Sarah Reilly

We stayed here for 14 nights. The rooms are huge which is always great but they’re dirty. First week we were staying the room above us was so noisy. Obviously not the staffs fault we complained a couple times as it would go on All night! Eventually they moved us to a different room. This room was awful the shower floor had sticky stuff all over it and the water pressure was so bad just dripping out. They sent maintenance over twice till jt was eventually fixed but the shower floor we put towels all over as it was gross. The sheets have stains and the place just isn’t clean. We tried playing pool table on the outdoor one at the bar. Our money got stuck and when we flagged this to the staff they apologised and said it wasn’t working. The next day we went to use the indoor pool table and same thing happened! You’d think they’d have an out of order sign on them! Obviously they’re money hungry. To add to this our last day yesterday we went to use the self service washing machines. We saw the card machine wasn’t working and went to go take out cash. We put our money in the machine, it took it but nothing happened! Went to reception and the lady there so rude and unhelpful. She sent maintenance and he said they were out of service and to go to reception to get our money back. Once again, no out of service sign anywhere!!!! We went to reception and the same lady refused to give us our money back just extremely rude. I’d say this place is a 2 star hotel at most. A good 20/30 min walk from any shops, bars or restaurant. You’d be better off spending your money someplace else.

Tim Rock

We had a good holiday with no issues. Being half term (UK) the hotel was close to capacity. We had to queue at meal times to get a table in restaurant. Most of the staff are polite, hospitable and happy to help. Room was fresh and clean, all the facilities you need. Pools are nice and you can always get a sunbed. We went all inslusive drinks from 10:30am with cocktails included. Breakfast lunch and dinner mainly catered for a European pallet but there’s plenty of chips, pizzas, burgers etc on tap. We’d stay here again and would recommend it to families

Anon

We arrived back in Wales at 1am Saturday 31st August after an 11 night stay at the Gala Hotel. What a holiday. It was perfect from start to finish. And any minor problems were dealt with immediately without any attitude from staff. Nothing was too much trouble for all the staff we met but our cleaner of room 563 was fabulous and Joel behind reception. We can't big this hotel up enough to be honest as we didn't have any complaints. And considering it's supposed to be so close to the strip, it wasn't noisy once you closed your balcony door and we didn't have one police incident the whole time. The all inclusive system is all by card so you don't have to wear a band on your hand. And all staff are polite and I could order as many drinks at a time as I wanted, and was not limited to one at a time by each person.

Codru Verde

We spent 5 days there in October (half of our honeymoon). The location is close to restaurants, pubs, clubs, bars and the beach, but that also means it's not exactly quiet. We asked for a quiet room and it was, during the day, but during the night you could hear the booming music from the nearby clubs until like 3-4 am. It didn't bother us, since we can sleep on music but not on discontinued noises. The mornings were quiet and that's all we wanted. So note to those who want to sleep early, this might not be the hotel for you. The room was big enough, had a fridge and it was clean, if a little old. The bathrooms were large and accommodating. The balcony also large enough, but we didn't spend time on it, since it was facing the Veronicas. We had half board. The food was average. They tried to do a themed buffet every night (Mexican night, oriental night etc) but the food just wasn't all that tasty. However, no matter how picky, there was something for you to eat. As a suggestion: I know it's a big hotel with a lot of guests but maybe the staff could be a little nicer and attentive. They smash the plates and cutlery so badly when cleaning tables, I found like 3 glasses with shards in them. Other than that, it's a big, crowded hotel and I reckon they try their best. It's good value, but note it is average. We liked it because it was close to everything. The internet was also pretty good. PS: it was my birthday while staying there and they were kind enough to surprise me with a champagne and 2 flutes, so thank you! It was much appreciated.

caro walch

The hotel was okay. We got a room downstairs, no view at all. Next to the path where all trucks drove, at 4 a.m. the trash was picked up, glas was brought to the trash at night and in the morning, sleeping was not really easy. We did pay the same price for a bad room in the hotel and we did not even get a warning about the placement when we checked in. The room was okay, the bathroom could use some renovation. The Check-In was easy and the people at the reception were nice. The buffet: it was big enough but always pretty similar. Breakfast was always the same except for some small changes. There were a lot of times where food was empty and did not get refilled a very long time, especially 1h or even 1 ½h before "closing". The waiters were nice. Pool: Not enough loungers and sun shade. The cocktails were not that good and the bartenders often seemed annoyed about ordering specific cocktails. The hotel was at a pretty good spot, it was loud due to the party mile but that should be clear after some research in advance. They had a special path to the beach which was a good shortcut and only took 3 minutes to get to the beach. Animation was okay, could have been better. Overall it was okay but absolutely not 4 stars.

Andy Hilliard

So I’m currently here on a family holiday half board and I want to be totally honest with this review. So the rooms are ok tidy well presented If you have a car it’s 10euro per day parking. The food is not very nice and all drinks you must pay for which is fine but we are half board so you would expect a water with your meal not great if your on a budget. Staff mostly rude apart from reception especially in the dinner breakfast is not great either but you can have a drink with this. Everything else you need to pay towels safe etc.. The Reason for this review is the staff are getting kids to do reviews and telling them what to write and give good ratings when in fact it really isn’t that great for the money also have to pay for indoor pool.

Steven McGhie

We visited this hotel on a 10 day holiday. Rooms were spacious, well air conditioned and very well looked after by the room staff. The food was better than I expected and the theme changed every night and the waiting staff were brilliant. The hotel amusements for the kids were great, multiple pools to choose from were all very clean. We visited the sister hotel, The Green Garden a couple of years ago and is definitely of the same standard. Highly recommended

Alun Thomas

Book a last-minute 7-night B&B stay here with my family (2 teenage boys). Arrived midday, so rooms weren't ready, but we knew this beforehand( the room was ready about 2:30 pm). Alfredo checked us in and gave us the rundown on the hotel, mealtimes, and pools etc, he even called our transfer company( several times that week) to see if they had found my sons bag he left on the bus 🤦‍♂️. Room was a 2 bed 2 story terrace (cleaned every day by the awesome cleaning staff) photos attached. Pools were decent size, and lifeguards were not too strict. They told people off when they needed to. Animation team were good from what we saw. The location was a little bit away from the beach, and the main areas, there was a free bus to and from the beach and Siam every day. Taxi was about 7 Euros to most places or loads of scooters to hire. There is a bit of a steep hill up to the hotel, but perfect to get your steps in. The shopping centres are about a 20/25 minute walk, We upgraded to all-inclusive twice during our stay (€45 per person), which was worth it for the 2 pool days we had. Food was decent with a good variety breakfast was worth having every day. The reception, bar, and restaurant staff were all awesome, happy, friendly, and extremely helpful, genuinely nice people. We would stay here again as it is close to the airport, Siam Park, and Karting club Tenerife. Cheers for a great week in the sun 🌞 😁.

Martin Jones

Our first family holiday abroad and what a great choice we made for some autumnal sunshine, the hotel was amazing, the rooms (apartment) we had was great with an amazing balcony and then a roof top solarium with unbelievable views of the surrounding areas. Food and drink choices were great, so glad we chose all inclusive (although my waist line has increased) staff were brilliant and so helpful.

D Black

Really good hotel resort. Would recommend if looking for affordable, but comfortable, clean and spacious all inclusive break. Staff were very good. Rooms are really apartments, upstairs with a living area (which we had 2 proper beds in as family of 4), balcony and small kitchenette. Downstairs main bedroom with another outside space, and nice large bathroom. No complaints at all, clean spacious and comfortable. Resort itself was spotless and very well kept, nice flow to the place. Pools very good and lots of sun loungers. All inclusive buffet food was generally excellent with lots of choice. Can get busy and so they try and rush you on after finished at your table but this was our first all inclusive so suspect that's normal. The poolside bar is a nice place to sit in shade. They have sandwiches, hotdogs and chips available there 11-6. The other small bar is for a quiet drink away from the evening entertainment. So all works well. My only complaint is the all inclusive wine, which was undrinkable (beer and cocktails were fine though). Very surprised at this given we were in Spain after all! Same for the coffee, really bad unless you went to pool bar after 11 and asked them for a proper espresso machine coffee. And the fruit juice at the all inclusive was horrible. But really that was it, everything else was great. The surrounds are not a place you'd want to walk about, feels like lots of other developments have stalled so lots of abandoned building sites if you walk down to Los Cristiano's beach (25 mins). So best just get a taxi (5-8 euros), v easy to hail or reception order. You don't see any of the surrounds from the resort so it doesn't really matter. Very easy and short taxi from/to airport too (25 euro). Our apartment was right at the top of the hill, so quieter up there and could get a view out towards sea. The small onsite gym was basic but actually pretty good. I wouldn't recommend the neighbouring golf course, very expensive and not as good to play as it looked from the resort! Finally, the temperature in mid October was amazing. Absolutely perfect. Hot in sun but not too hot. Never cold or chilly. Cooler at night but still pleasantly warm and never needed jumper. And not uncomfortably warm at night either. Pool felt cool when first in, but that was more the change in temperature, once in it is fine. Would return, and might well do next October.

Jolanta К

We spent 6 wonderful nights here and couldn't be any happier. The staff are amazing, rooms spacious and food absolutely amazing. We loved to try different country foods every dinner. Would like to say special thank you to Marina (life guard at kids aqua Park) she made our kids holiday very special, absolutely the sweetest lady. Can't wait to come back here. Thank you!

michael twamley

Lovely hotel with large, clean rooms. The food in the main restaurant is good and varied. You have to book the "special restaurants" as soon as you can via the app in order to guarantee a slot. The pool areas are nice and we've not had an issue finding a lounger. Staff are friendly and overall it's a great place to stay with kids

Alina Poliakova

Overall, I really enjoyed my stay at Bahia Sunlight Costa Adeje. The room was spacious, nicely decorated, and spotless, with a fantastic view of the seaside—such a treat to wake up to! The food was delicious, especially in the Mexican restaurant - Dona Lupito(?) The location is very convenient, with a bus station close by, making it easy to visit beaches and explore nearby areas. We loved the variety of beaches around, especially those with unique black sand, and there’s a beautiful park nearby. We rented scooters to explore the coastline and catch some amazing sunset views! The staff were extremely helpful and welcoming, which made the stay even better. The pools are huge, beautifully maintained, and perfect for lounging. While I wasn’t the biggest fan of the cocktails, the sangria was excellent! There are plenty of activities for all ages, so it’s a great choice for everyone. Definitely recommend this place for anyone looking for a comfortable and scenic stay in Costa Adeje!

Kym Chan

First time at Bahia Principe Tenerife, family of five with a wee boy. We have thoroughly enjoyed our time here, the hotel itself has such an authentic look and the layout of it with pools, gardens etc makes it very scenic. The food was delicious, best all inclusive food ever with theme nights at the buffet and for those midnight munchies, there is a snack bar that runs through the night, perfect for those checking in late. Vast selection of drinks and cocktails. The staff are exceptional very friendly and helpful. The maids clean the room everyday, making sure we are kept hydrated with a daily bottle of water in the fridge. The entertainment was absolutely phenomenal, so many different shows, discos and music for all ages, not forgetting the activities round the pool to keep you fit and entertained by the fabulous Omar and his team. We will definitely be back!

Emily Mills

The hotel and the facilities were very pleasant, can’t fault the views. Rooms were basic but clean and adequate. Unfortunately the service from the majority of staff was poor, drinks service was slow or non existent and the drinks machines were often out of order at the self service area. Not all staff were rude, there were certainly some that showed good customer service, Daniel and Linda certainly deserve a mention at being helpful and friendly.

robert yates

Lovely stay here again. This is the 7th time here so must be good. Roomslarge and comfertable. Fo need some upgrading. Pools nice .but can be cold. Resturants. Main buffet. Brilliant qulity with huge choice Asian. Very good some ofthe best Asian food. Grill. Good choice grilled meat. I had the steak and wss pleasantly surprised how good. Mexican. Ok a bit bland for me butmay suit others. Italien pasta dishes a bit of a disappointment bit stodgy. My wife had the salmon and was very impressed. Bars are all well stocked and staff are brilliant and friendly Reception Well 5 star for service and a special thankyou to Jenifer for all herhelp.

SGearyEFLTuition

We stayed at Coral Los Alisios earlier this summer and had a very enjoyable stay. Rooms were nice and clean, quite spacious and beds were very comfortable. The area was fairly quiet, all staff were most helpful. Jesus in the reception even helped us with organising our days out too, nothing was too much hassle for him or his colleagues. Our luggage stayed very safe in the locker room after we checked out. My teenage son enjoyed the gym.

Christelle Frimigacci

It's a great value option in Los cristianos. The only downside is the freezing cold pool. The rooms are huge with a well equipped kitchen . Housekeeping on the light side but adequate. Only ceiling fans so it might be an issue in summer. I enjoyed the walk to the centre and the beach but it is 15 min and on the way back the last 5 min are uphill. There is building site at the back the hotel but it didn't bother us.Would come back.

Nikki Britt

Lovely hotel with helpful staff. Nice walk to the beach and lots of great restaurants nearby. Will (kids entertainer) was so lovely and great with the kids. Pool a bit chilly but it was October. Sea lovely and warm 🌞 Siam park tickets were a bonus too, went nearly every day.

Anthony Dwyer

Spent a week with the family. Would definitely return, yes there is some construction work going on in the area at the moment but the hotel can’t be held responsible! Room was cleaned and beds changed daily , kids loved the pool and only a couple of minutes stroll down to restaurants and pubs etc. Only downside was there was no air conditioning so stayed warm at night. Overall very happy with our stay .

Russ Pimblett

Clean and tidy throughout but a bit too far out of town and up a hill. We had breakfast included but ate elsewhere most days as choices were limited and lots of hot food was cold it had been stood there so long. The fried eggs were welded to the tray the 2 times we used the breakfast restaurant

Francesca Haines

Amazing location, lovely rooms and very safe. Beautiful resort - absolutely spotless with cleaners who come in once a day during your stay. My one comment is that the evening meals at the buffet restaurant don't have any indication as to what they are. I asked if something was vegetarian and was told yes - only to realise when eating it was chicken! Would be 5 stars if it was not for the meal labelling at the restaurant. Would still come again. :-)

Cat

Great, relaxing holiday destination. The facilities are a bit aged but I feel the price reflects this. The place was clean and the housekeeping was fast and efficient. I would definitely return, just keep in mind it's not been recently renovated!

Damian McGoohan

Great place. Been here two weeks with the family on the beach front apartments. Staff are very friendly and helpful. Service is top marks. Very clean. 6 pools and a private beach front and the kids had fun trying them all. There is also a 25m pool for lane swimming which was free to use for guests. We were full board and the family found the food to be very good. Read a lot of bad reviews before we came but they are all wrong. Must be people that just like to complain. Will definitely come back again. We had a car hired while we stayed here and the hotel provided free parking next to entrance of hotel.

Vincent Felix Bartscher

I am coming back to Sands Beach the second year now. And every time I really enjoy it. I am an athlete and all I need is good food, tranquil sleep and good facilities to train. You get all of this at Sands Beach. On top the team is really really friendly and always welcoming. The 25m pool is great for exercising and all the other pools great to relax. Even though the whole place has its age, it is really well maintained. I will definitely come back again, as for me Costa Teguise is also a great place to start my runs and bike rides. Overall very satisfied and can definitely recommend! Thanks to JC and his team

Denise Berry

We have just returned from our holiday at Sands Beach, Absolutely fantastic place!! The location is perfect - right on the seafront on the edge of the resort. The apartments are spacious with good facilities. Yes, they maybe a little dated but they have everything you need. And let’s be honest and realistic here - if you are one of those that want 5* facilities for a 3* price, this isn’t the place for you. We paid a modest £800 each for 10 days and it was well worth it. So much so we have booked for next year! The apartments all have their own private patio most of which look out onto the pool. The staff are fantastic too, especially David who was very courteous and helpful. Costa Teguise is a gorgeous resort. Very clean and lots of lovely restaurants and shops just a few metres away. Oh and the onsite Jet2 rep was excellent - very helpful and knowledgeable. We had a blast and are counting down to returning next year!

Mathew Downes

Hotel was clean and tidy. Receptionist upon greeting were lovely and very helpful. Restaurant and bar staff were great and Ruben in entertainment was amazing. He had time for everyone and provided what he could within control. Dino the lifeguard well….. aggressive, slapping his hands to guests when angry, don’t like British female guest. Falls asleep on his chair likes to close the pool early. Leaves the pool 20 minutes early so he can get changed so he can leave on time which means the pool is unmanned. Needs to learn to be professional.

Oana-Catalina Hurmuz

During my recent stay at BLUESEA Lagos de Cesar, I found the experience to be acceptable, though far from outstanding. The hotel met basic expectations, but there were several areas where improvements are clearly needed. Firstly, the cleanliness of the rooms was satisfactory, but only just. The housekeeping staff seemed to do the bare minimum, with the rooms being cleaned enough to be presentable, but not sparkling. There were occasional missed spots, and the attention to detail was lacking. As for the food, this was a mixed bag. While some meals were decent, there were noticeable instances where the ingredients didn’t seem fresh. This inconsistency detracted from the overall dining experience. The breakfast, in particular, often featured items that appeared to be past their prime, leaving much to be desired in terms of flavor and quality. On a more positive note, the drinks and cocktails were free, which was a nice touch. However, their quality was very low, clearly made with cheap ingredients. While it’s hard to complain about free beverages, the taste left a lot to be desired, and they didn’t add much to the overall experience. In summary, BLUESEA Lagos de Cesar provides an adequate stay but lacks the finer touches that could make it a memorable experience. If you’re looking for a no-frills option where you can manage with the basics, this hotel might suit your needs. However, if you're seeking quality in both food and service, you may want to explore other options.

Nicola lincoln

Not a four star at all. Alcohol was watered down, entertainment was not good enough , the room was far to hot to sit in, the bar staff were wanting to close early , the plastic cups were ridiculous , no seating outside , not allowed to vape in fresh air, nowhere to relax outside , the pool man was very rude , no atmosphere in the place , very regimental and not relaxing at all. Same music on low played every single day. Couldn’t sit by the pool after a certain time, food was basic. Only aqua aerobics on for activities in the day . You couldn’t take your baby in the kids pool because you were an adult, the Germans were very rude, not a good hotel if you are English . The sofa bed was awful to sleep on. Was clean, the single beds were very comfortable . That was the only positives

Shirley Wright

We absolutely love this hotel. Have been visiting 2 a yr for the last 16 yrs and have seen vast improvements. The staff right from management to cleaners are polite and friendly a great credit to Blue Sea Lagos de Cesar. The entertainment this last two visits was absolutely excellent, Dumi leaving will be a big loss to the hotel. It would be lovely to have drawer space in the rooms and air conditioning in the main bar, and although I understand the plastic tumblers round the pool it would be nice to have proper glasses in the evening, just adds a bit of class to our drinks. Apart from those wee issues the hotel is exceptional. We have already booked for next March and Sept and its 3 couples. Thankyou Shirley Wright

Laura Teagle

Last minute holiday booking. The hotel is well located for small shops, the beach (black volcanic sand) and restaurants. A very good, cheap, bus service was available at the bottom of the road. The hotel itself is very clean, simply presented with very polite and helpful staff. The bedrooms are simply decorated, with super comfy beds. Bed and bathroom linens were changed every other day. Rooms cleaned daily. Standard size fridge also in the room. We had a room on the 2nd floor, overlooking the pool and with a sea view. Wonderful view of the setting sun each evening. Pool area was very well maintained and there were plenty of sunbeds AND umbrellas. 1 umbrella or every 2 loungers. The pool area is closed overnight. No access in the morning (doors locked) until the restaurant was closed (10.00). None of that dreadful scrambling to put towels on the sunbeds at stupid o'clock in the morning. My husband was extremely impressed by this. The food was plentiful, always hot , if a little repetitive. Good amount of choice, catering for all tastes. We would certainly go again.

Michelle M

Fantastic location above a rocky bay. If you like seascapes & wave noise it's perfect. Reception staff are nice and helpful. They're Spanish and speak enough English & German to help the guests

Hallo Hallo

The hotel is a bit older and currently being renovated. The old rooms still have the "Maritim-Flair". The view from the upper floors is amazing. The Dinner is good. The breakfast on the other hand may need some small improvements. The activities around the hotel are amazing. Thanks to Isaac from the guest animation team for doing such an amazing job to bring joy to the guests. I hope you can pass my kind words to him. Best regards Kai

Mikołaj Kubista

The hotel is a bit old and it shows in some areas but it was a very, very solid stay. Staff is immensely helpful and nice, pools are cool. There is a shuttle service to and from Martianez Commercial Center in Puerto de la Cruz which is very useful as hotel is located in beautiful but a bit remote spot (45 minutes walk from city center). Food was ok. Overall good experience.

Stewart Mandy

If you stay here in July / August, it's like staying at a kids summer camp. That's because there is actually a kids summer camp which takes place here, meaning that the gardens will be full of screeching kids all day from Monday to Friday, plus sometimes in the evenings and weekends as well. It's quite clear that the kids are their main interest, rather than paying hotel guests. If you are looking to relax and enjoy the gardens and pools in peace and quiet, you will be out of luck.

Tiphaine Gut

The amount we paid for our two-week stay does not correspond to the level of comfort we reasonably expected. The noise from the renovation works was unbearable. In our room, the intensity of the noise was a nightmare, starting at 8 a.m. Not only was sleeping impossible, but staying in the room during the day to rest was simply out of the question. The noise was also very intense at the pool, in the garden, and still very present at the tennis courts. At the reception, a room change was suggested, but this did not solve the problem at all. We also regret the lack of transparency, as this was not mentioned anywhere on your website when we booked. In addition, the internet did not work in the room, the curtains were dirty, poorly fixed, and did not close properly (probably because one part was missing). In the bathroom, the shower pipe leaked more water than it delivered for showering. The breakfast was also not at the level that could be reasonably expected. We tried during our stay and afterwards by email to find a reasonable solution, but the hotel maintained their position. At this point, we are left wondering if they really care about their clients or if we are just another number on their list. Imagine booking a hotel for two weeks (with pool, tennis, and many facilities), and the only answer to the renovation noise is to go further into the gardens to avoid it. The gardens are large, but not so large that the noise would be sufficiently attenuated by Stokes-Kirchhoff law. We are deeply disappointed.

Rachael Plume

What a perfect find! The apartment was huge for two of us and the pool was amazing. Could not get over the views and walkable to many restaurants for dinner (: We will be back and encouraging our family members to stay in this location as well, a perfect area in Tenerife

Catherine Anderson

Not long got back from a holiday at Las Rosas. 5 adults & 4 lively young children. Can’t recommend Las Rosas and the Georges bar enough. Beautiful location, villas are immaculate and fully equipped. The staff at the restaurant were so accommodating, nothing was too much trouble and so engaging and tolerant with our little ones. The atmosphere within the restaurant/bar was always so welcoming, staff were friendly and helpful and food amazing. We can’t wait until we return :-)

Tony White

Superb views our over Los gigantes, comfy room, although needing furniture up grade, sofas a bit knackered, and patio furnatiue brittle and snaps. Restaurant was good and priced well. Pool was good, staff were helpful and accommodating. Getting into Los gigantes is a steep hill locally known as cardiac Hill. For good reason. Although taxis are not badly priced. Overall en enjoyable time.

VALERIE NIXON

Great resort with the most friendly and helpful staff. Clean, comfortable and a wonderful pool with a very attentive and helpful lifeguard. Super efficient reception. The bar is great with a varied menu to suit everyone. Evening entertainment is good but Sammie on Sunday evenings is super. Great voice and so amusing. We’ll be back.

Clara Smith

We’ve just got back from an amazing stay at Los Rosas, a huge thank you to all the staff for making our stay so great! Everyone was very friendly and helpful, offering suggestions on places to go etc. The hotel itself is gorgeous, the sea view was so nice from our room. For the price this place is an absolute gem, will be back.

Alexander Panek (Salutalexandre)

I recently stayed here and had a generally enjoyable experience. The Great: The food was exceptional—definitely 5 stars! Service was top-notch, and the pools were a highlight. The Good: The hotel itself and its location were convenient and comfortable. The Mediocre: Overall ok, but room cleanliness, especially in the bathroom, could be improved.

Brenda Jameson

We are here at this minute and are having a lovely relaxing time. The rooms and hotel are spotless. The food is plentiful and varied. It's not too full at the moment so there are lots of sunbeds but sometimes the dining area is quite full and busy. The staff are lovely and helpful. One of the major gripes is the only evening bar, the que for drinks is ridiculous, limited bar staff and guests requesting cocktails take up time, an independent self service machine for beer would help. Location is good but it's a downhill walk to main shops and beach. Buses run regularly along to other resorts which are quite cheap.The weather this time of year is sunny and not too hot.

danny holmes

We have returned from our holiday today. The hotel is great for families. If you want a good spot by the main pool or the kids pool you have to be up early but there is a third pool that is much quieter. The staff were all very good especially Tito in the restaurant who is always making a fuss of the kids and welcoming. The entertainment staff are excellent and full of energy but not in a in your face type 9f way and there is always something going on for both kids and adults. The food was good on all theme nights except for the chicken being under cooked on one dish on one night but there was enough choice so this didn't matter. The drink selection is excellent especially for an all inclusive as when we have gone all inclusive before it had been very restricted but not in the case of the allegro. The evening entertainment was excellent whether it was the entertainment team or one of the many brilliant hired in acts it was engaging and well above the level you may expect elsewhere especially as it is in with the price. The kids pool has an excellent waterslide which has a person overlooking it all day so the safety of the kids is taken care of. There are a few decent shops close by and the beach is only a 10 minute walk away. The air-conditioning in the rooms is good and there are blocks with lifts and ramps for disabled access. The whole place is cleaned thoroughly on a daily basis. All in all we had an amazing time, I'm the type of traveller who usually tries different places when I go away but we have decided to go back again next year and to put that into context I have never done that before ever. Well done Allegro Isora and thankyou for an amazing holiday

Andy

A Re-review from day one. Hotel room:- No safe in our room, to find 2 days later, it was removed for repair, another room was offered 3 days in, but this was too much of an inconvenience to us. We just did without and had to carry out valuables with us all week. We should of been told of this at check-in. Only 1 mirror in the room, which was in the bathroom, no long length mirror available in our room. Room's have been spruced up (wall papered and painted) but still look very tired, not to our previous 4 star quality from other hotels. Towels /Beds changed every day, there was lots of dust under the bed, yet a sign underneath saying "we clean under here too"! Water pressure issue in block D from around 17:00 HRS - It was like a caravan shower - we also had a water outage for 3/4 hours - no communication was sent out to guests - this would of been appreciated, instead we were told water would come on at 20:30. After wanting to speak to a manager, they offered us a room to shower. Food/Restaurants:- Can be very loud at peak times, I advise you go as soon as they open for lunch and dinner, the Spanish like to eat later on. Food was repetitive for breakfast as expected. Dinner was hit and miss as there was a lot of fish options - not something we're fans of. Staff:- All friendly enough, bar staff were great (Juan Carlos very friendly) entertainment team worked really hard - they make the hotel. Location:- A 15 minute walk right out of the hotel will bring you to a number of bars/shops and restaurants. We took a trip to Los Gigantes for an evening - the bus runs regularly and is about 3 euro each way. Otherwise, a quiet immediate area outside the hotel. Entertainment:- Evening entertainment was good from what we saw. A little late for the kids disco at 9:15 then adults at 10:00 for an 11:00 prompt finish. It would be nice for the entertainment/disco to continue a little later but this may be down to licensing. Would I go again? No - The lack of a safe/mirror and water pressure/supply let the hotel down aswell as damaged flooring/render. The location was also not great for us. (No fault of hotel)

Margaret Wood

Fabulous time with 6 adults and 3 children. This hotel was amazing for the children, it had everything they could possibly want, from pools, 1 with a large slide, games room, table tennis (10€ deposit). Lovely poolside animation team, daily aquasize and activities. Loads of sunbeds. It also had a self-service mini laundrette, which cost 5€ for an industrial sized wash, including detergent (Great when you've taken children, who like runny egg sarnies). Always a good choice of food, themed every night. Such as Asian, South American, etc. Great snack bar, around the pool with a bar and also a self-service drinks area. In the main bar area, they serve trays of sandwiches and fruit late on. We never figured this out as it seemed to open at midnight and close 1 minute later (that needs looking at by the hotel). You could have any drink you wanted, including a nice Cava on the AI and the bar staff we're lovely. The rooms are apartments and very clean. They had a 2 ring stove and microwave but no pans to put on the stove and did not have a kettle. The hotel needs to look at this. Possibly provide kettles, and some tea and coffee, etc. It would have been nice to have a cuppa on the lovely balcony (waiting for grandson getting up) The bedroom was comfortable and had a ceiling fan, which I loved. The rest of the apartment had free air-conditioning. I would definitely recommend to family's or people who want to relax in a lovely hotel. It's very hilly around the area. Gorgeous views of the sea, wherever you are but no way to get to it. A nice restaurant over the road and a bar overlooking the sea, which did fabulous cocktails, 9€ each. Recap. Fabulous hotel, needs some tea/coffee and a kettle in the room. Maid service, way too early (just after 8am) We're on holiday and don't want to get up. Great pools, bar and food. Apart from the dodgy sandwiche issue at midnight (still confused). We have decided to take the kids back next year, so would recommend and can't wait.

Leah Langmead

Rooms were clean and had all of the essential amenities you need, like towels, hair dryer, shampoo, conditioner etc. cleaners were also very nice. The people who worked on reception were very happy to help and were good with helping us book airport transfers and good with our check in, as well as sorting late check out. Roof top Pool could do with a little refurbishing as it was a little outdated and some tiles were missing in it but was over all okay. Location was absolutely amazing, we were right in the middle of everything we needed, restaurants all around us, a short walk to the Veronica’s strip, very close to the beach and around a 25 minute walk to Siam park, bus stops straight outside and only around 15 minute taxi to the airport. I would definitely stay again, was really good for the price we paid as it was not on the expensive side at all

Nicholas Bianconi

The room was quite good, spacious and with everything you need for a standard stay in an hotel. Two things you may want to know about the room is the missing terrace and the few shower gel and shampoo doses available. The restaurant was ok, nothing special, not a 4 stars level, maybe a 2/3 stars level, if you don’t have a lot of expectations about the food you can enjoy the dinner and breakfast. The best part of the dinner is the live grill of fish and meat, great quality and friendly chef. The worst part about the dinner for me was the lack of cooked vegetables, you can craft your own salad with fresh ingredients but there were too few cooked vegetables, the few cooked vegetables present are a mix of frozen vegetables and legumes with little flavour. Finally the value for money was good, don’t expect a 4 stars level in anything, you are paying a price for a 2/3 stars level and you will get that even if the hotel offers services that let them receive 4 stars.

Sarah Brown

Rooms are big. Staff are friendly enough. Rooms not cleaned daily. No change of towels or lining during our week stay. Towels are old and do not smell or look particularly clean. Tea and coffee is provided. No milk. Mugs not washed and no change of plastic cups during out stay. Smell of cigarette smoke through the room when using the air-conditioning. Staff say this is a no smoking hotel, but not able to stop people doing so. Pool is clean. But not able to take refreshments there. There is no bar at the Pool either which is on the roof top. Overall disappointed in the hotel based on the reviews we read before our holiday.

Mateusz Matysiak

Poor quality, high price. Very low WiFi connection, working only at the lobby. Soap and sachets with shampoo and shower gel - quality was soo bad, like I mean it. Also towels quite old and poor. Breakfast quite boring and low quality, especially drinks. What I did like about this hotel: quiet, big rooms, cool rooftop, and friendly staff, especially receptionist Gery.

Styrmir Pálsson

We stayed there for 10 nights and it was better than we expected. The room was large and had blackout curtains which was great. We had a problem with the ac because it wouldn’t work but when i told staff they sent a technician right away! Location is very good and the rooftop area is great. The only thing i could really complain about is that the room was not the cleanest I’ve been in, the floors and walls were quite dirty but overall we had a good stay!

Paul

This is a very nice resort. The staff were excellent throughout our stay. Some of the fittings/amenities maybe a little tired but nothing is too bad. Overall the cleanliness of the rooms and pool is excellent! The staff have made our visit so welcoming. The only downside is the location, highly advised to have a rental car but a taxi to town is about 10 Euro. Another minor complaint that children take over the hot tub area as a playground area. Food is good and reasonably priced. Special mention to the Pool Bar staff, very nice people!

Monika Repeckaite

We stayed 6Nights at this hotel last week with our 2 and 8y old. It's a lovely, country style hotel with lovely staff. Not very family friendly. if You have buggy prepare to lift it a lot. We got apartment at the very top floor..kids club work 1hour only per day Monday to Friday and extra hour in the afternoon Friday to Sunday. Entertainers are very warm and lovely girls. 10point to them!They also do water sports program and mini disco every evening. For 4days there were only 1 highchair for all restaurant. It was a challenge because there were many families with small kids.Breakfast same every day(English style) nothing special for kids.. so my kids were alive only with fruit and Cucumber for all stay.. I suggest at least porridge or pancakes could be served or some different breakfast every day as even for adults after 2 days there's nothing to eat.Rooms are lovely but when we arrived first day I had to run out straight away from apartment because of a smell. It was very strong and we couldn't stay in for half day ,only after we left doors and windows opened for few hours it was possible to entry. Bedding also had very strong smell even they've fresh. Rooms need bit of touch ups.. the location is very good.Siam park 5min drive,las Americas 5min drive,Loro park 1hour drive. Hotel surrounded by beautiful mountains. Loved warm pool, jacuzzi &baby pool. Plenty sun beds. All of us got tomach bugs,so they were very understandable and send cleaners ex for us to change beds&towels&clean rooms. We were happy and if breakfast type will change I am pretty sure we will visit again soon!

Nathalie Anastasia

We are currently using one of the apartments that sleep 8. Only one towel per person. Nothing for your hair. Shower glass was filthy. It has a self catering kitchen. 1 pot only for 8 people !!!!!!! One serving dish !!! 1 small frying pan. Cutting knives do not cut. Absolutely terrible. Coat hanger allowance of 3 per person.Coffee machine does not provide hot coffeee - it comes out luke warm. will never go back

Lee “Haines” Synnuck

Lovely place great food and service, friendly staff, rooms clean overall rooms and some communal areas need modernising but this is the norm in a hotels cycle.. still would go back again overall lovely..

Daniel Moszynski

Very good hotel overall, with nice pool and nice apartments. It is very kids friendly, there are activities for kids, a playground and a mini golf with a shallow river. We recommend it for families. Also, there is an outstanding massage service right in the hotel, if you have the chance to book with Michelle, go for it, she is amazing! The one thing that could be improved is the breakfast that is really basic, but it's the only negative point.

P Gallagher

Had a great stay. Rooms are clean with a great little kitchenette. Beautiful ocean views. Large pools with a restaurant right on site. Located near plenty of shopping, restaurants and bars and grocery stores.

Shania Pearce

Was originally a bit nervous having booked this hotel seeing some of the reviews, but after staying for 8 days I can confirm this hotel is brilliant. Amazing views and location, peaceful and very clean. Only faults I can give are that the air con isn’t that good but not unbearable and that the decor is a little old school. Loved our time here and loved this hotel. Coming from someone who is very picky with where they stay this took me by surprise in a great way! Would recommend. Sea view room sunsets were beautiful.

Norbert Szak

First of all it is not a 4 star hotel!! Outdated, run down place. Reception staff layed back, not very helpful. Rooms are in terrible condition, need a re-vamp for sure. Full of cockroaches, when you mention this at the reception they just shruggle their shoulders. Bad attitude! Not cheap so expected something else! Never again! Oh and the noise...there is a bar called sloop or slop not sure but on Sundays play live music which is terrible and very noisy when mentioned this to reception staff (again) they said: well this is Tenerife they are allowed to do that! What? Seriously??? Worst hotel ever!! Avoid!!

jennifer campbell

Apts we're fab - great location, staff etc - only thing I can criticise is the air con. It really doesn't work. We had ground floor 1bed apt and had 2 big windows in bedroom to open so it was fine but wouldn't fancy it in the hot summer months.

dibleyfm1

We stayed in a private apartment which was situated on floor 3, perfect room with good fresh decoration kept to a high standard and is equipped with everything you can think of including books to read/ towels even a shopping trolley to stock up from the local shop . Elevator available all week .Club Atlantis as with many on the island is on a hill however,it is only 5 mins from everything you need for a great holiday. Reception staff are very pleasant and helpful.Everywhere is clean and tidy . Issues : air con is switched off by the hotel in autumn so even though there is currently a mini heatwave no aircon was available . There is a slight issue with sunbeds. You cannot reserve them which you would think was great and the pool attendant unlocks the beds stacks at 10am . but you will have to que to get one and they do que early also from 9am you can see people placing towels on the ground where they intend to place the beds and they all set up the beds and go back off to breakfast or about their day so still you can end up without a sunbed even though they are empty most of the day . There is a pool bar /Cafe. Food looks good but it can get busy and with only 1 cooking and 1 serving I did notice long wait times when busy . The area is perfect with bars and restraunts a plenty . Make sure you try the slow boat Chinese/Las Olas/ sun inn/ deli delights

Mark Vitta

Second time here as a guest. Ideal place to get away from all the hustle and bustle. Lovely pool and poolside cafe. Excellent restaurant and Ocean bar. Entertainment is a bit random but doesn’t spoil anything. Air con in all rooms in the apartment and excellent service from the reception desk when needed. Not much entertainment locally but taxis always available outside.

birdtastic Binky

We booked this place last minute as our flight was delayed. What a lifesaver:) We are still waiting for the flight after twice being rescheduled. Courtesy room available to us for a shower.. Even though we only stayed one night. Beautiful, huge apartment with a mega view and absolutely everything you could think of in regards to facilities. Evening entertainment nice. It's making being delayed 36 hours bearable:) Reception staffed with lovely ladies and gentlemen. I'd be happy to spend a week here. 😁

Paul Pearce

A wonderful place with fantastic staff. Any issues we had were resolved quickly and without hassle. The views were lovely of the ocean and the pool was brilliant. Restaurant on site as well as a supermarket for any extra needs. We stayed in an apartment which was lovely and gave us room as a family to relax after days out on excursions. Would highly recommend this place. Thanks to everyone at Santa Barbara who made our staff so memorable.

Paul Ryan

Beautiful place. Rooms were spacious and have everything you'll need. Staff were brilliant. The shop has all your requirements, spa is good. There are more restaurants within a short walk. And an Irish pub across the road. But the bnar in the hotel is nice and relaxing in the evening. I would highly recommend this place. Will definitely stay here again.

Andrew Williams

Stayed here early October. The site is big with a modern clean foyer, the rooms are big and well appointed however the shower tray was ingrained with dirt, the mosaic tiles near the shower tray had mold on them. The restaurant was OK, but standard for the area. In the local area there is not much at all to see. A few Irish style pubs and various restaurants offering basic fare. You want to laze by the pool all day come along. You want to wander and explore this isn't the place.

Elvinas Palcauskis

Great hotel that has everything. We really enjoyed staying in this hotel. It is clean, staff is friendly and try to help in any way they can. The breakfast buffet is fantastic with wide variety of foods to choose from. Brilliant breakfast fast tomes which span from 7:30 to 11:30 am. Pool area is large and smaller more romantic pool on the roof top. Will stay again and highly recommend. Shops right across the street, more restaurants just 2mins away. Plenty on street parking around.

FMJ Automotive

Possibly the best hotel I've stayed in this year. Stayed in room 437 which was very clean and comfortable with great modern decor. Local area is fairly quiet with some good places to eat. Hotel was fantastic and the staff were genuinely amazing. The staff on reception were superb as were the staff in the main restaurant. The food was a pleasure to eat as it's not the usual buffet but fresh from a menu. My only complaint was that I didn't stay for longer.

Tom

The perfect hotel for a short, couples stay. The area itself is amazing with enough bars and restaurants to keep you occupied but without it being too busy, and each time we ate we had a new favorite meal of the holiday. The hotel itself is newly refurbished with very modern, comfortable rooms. The breakfast was beautiful with a huge range of food, and the pool area calm and without sunbed wars which is a big plus. You really cannot fault this hotel and we will be staying again.

Louise Appleby

I have just returned from a 10 night stay at MYND Adeje and I wanted to say how wonderful the hotel is. The daily yoga/pilates is a really important part for me, both of the teachers (I forget their names) were so good, really friendly and just had fantastic energy. The painting event on the rooftop terrace was a great addition and something very different to do in beautiful surroundings. The food was brilliant, there were a fair amount of gluten free options, much more for breakfast than for evening meal but that was still fine. The guy in the restaurant was helpful and kind to me too since I was there alone. I think he was called Diego, he seemed to be in charge anyway. Big shout out and thanks to him. All in all a great holiday, lovely quiet area so very chilled. Many thanks Deborah Appleby

Zizhe Wang

Hola! I just wanted to express how much I love this hotel! The stuff is very friendly and helpful, especially the lady who works the midnight shift. Thank you!!! The breakfast offers a wide variety of choices. The hotel is modern and clean, and the option to receive credits if you don't need a full room cleaning is very practical. While parking at the hotel is expensive, there are always free parking spots on the nearby streets. Overall, we really enjoyed our week here! Thanks again!

Mike Moate

We stayed here in July 2024, my wife and I with our three young children and had a wonderful holiday. We all felt really safe in the confines of the hotel, and the staff were all fantastic. They all seemed happy in their work and genuinely wanted to ensure that families enjoyed their holiday. The breakfast buffet was excellent and there were a good choice of three swimming pools for children of different ages and ability. We were also able to easily get ourselves some sun loungers each day near the second largest pool. Our kids have never wanted to go to holiday clubs in previous holiday, but they wanted to try this one which runs morning and afternoon for 90 minute session each time. And I’m pleased to say that all three of them absolutely loved it thanks to the excellent staff. The club also gave the kids some variety during the day between going to the holiday club and playing in the pools with us. We can’t wait to return next summer and have already booked for August 2025.

robert waugh

We have just returned for an amazing 8 nights here. We loved it all, the rooms were great, beds were really comfy and they set up a fold out bed for my 3 yr old at our request, always clean and the cleaning staff are great. There are 3 pools, the main one can be quite busy but we found if we went to the little one at the back it wasn't so busy. The kids pool is great for little ones and a playground next to it. The food is good not the most amazing food but it is what you would expect. My little one loved the chocolate cakes for pudding and the dinner staff were always great with him. The mini disco in the evenings is awesome for the kids. There is plenty to do around the hotel nothing is too far a walk, yes there is hills but we didn't think they were that bad. I would highly recommend going here with family incredible holiday

Monika Nowakowska

Great location close to the beach and bus stops. The rooms were clean but a bit older than they looked like in the photos. That’s fine. They were very spacious. The whole hotel was huge very nice staff (especially at the reception). Animations were… okay but not great. We stayed only twice to see them (eg. Singers microphone wasn’t well adjusted and you could barely hear her). That’s fine too. The biggest disappointment were desserts - each day the same ones, taste was like from a not good bakery - artificial flavour of cream, not much choice. Other than that food was good, each day something else to choose from. Also, we didn’t have all inclusive we had breakfast plus dinner but we were charged for drinks for the dinner which was weird. Even weirder was that some drinks were chargeable even for all inclusive guests. I guess it’s good to know that before buying all inclusive here, All in all it was a pleasant stay!

Anya Levkouskis

A fantastic hotel in Costa Adeje. It is definitely reared towards families with children, but we stayed as a couple and had a great time. All inclusive offers plenty of drinks and food options. The food can get a little repetitive after a while but that was expected. Room cleaned daily, very spacious and comfortable! Staff friendly and helpful. Highly recommend 👍

Fiona Anderson peacock

Great holiday with many good facilities. Lovely pool area, spotlessly clean all of the time. All communal areas kept clean. Staff are very polite and friendly and very helpful with any questions. Rooms cleaned every day and fresh towels if you need them. Location is excellent for the big shopping centre and access to promenade and beach.

graeme “Bigyin” Burt

Great location and rooms where cleaned every day. We ended up above a group of drunks for the first 3 nights who would fight and shout every night and smash windows they where from the south of England and the security where always at there door I think in the end the police where involved. Thankfully they left but this is the fun of a all inclusive hotel. Staff are nice the the pools where clean and warm. Plenty of shops and bars around and only 10 mins walk to the beachs. We had a great holiday and will definitely book this hotel in the future.

Alice Ak

The scenery is nice, but nothing else is. For starters, we booked a suite with two separate bedrooms, and instead received 1 bedroom and a living space with a sofa bed, which is annoying but manageable. The all inclusive isn’t exactly all inclusive. There is no free snacks, or anything to eat other than when specific meal times are. The meal times are also quite inconvenient. The food is terrible, and very boring. Same food every day and it’s dry and tastes old. Unless you like dry fish and dry inedible burgers, then you won’t enjoy it very much. Occasionally there was a tough bit of veal being cooked, which was more edible, but it was still not very nice. We also got very sick a couple of days in, which may not be their fault, but could be related. Some of the staff were incredibly rude and ignorant, and basically dirty looked you just for asking for a drink. However, there was 1 lovely bartender who was very kind, however I am not sure of his name (dark brown hair, quite tall, very friendly guy). The receptionist was also nice, but nearly every other staff encounter was bad. The rooms are not good, but are reasonably spacious, however don’t book a balcony room and expect a balcony. We got a room on the bottom floor with a bit of a post around an on-floor patio section. It is also far too hot, with no air conditioning, and only a fan that is near enough non-functioning. It felt like it was 50 degrees every night. We’ve also heard reports of cockroaches in rooms, however I haven’t encountered one myself, though it’s definitely made me on edge. Location is fine enough as it’s only about a 15 minute walk to the beach, however at night it’s seedy and seems unsafe to go out alone. Overall, this hotel isn’t the best in the area, and should definitely not be marked as a 4 star. I’d advise booking elsewhere for the same price, as this was far too expensive to be like this. If I could refund and never experience this holiday in the first place then I would. Wish I cancelled and stayed home.

Katie ONeill

Great location with only a 15minute walk down to the beach and restaurants. Rooms are large and relatively clean. Two pools with plenty of sun beds. Great choice of drinks for all inclusive including cocktails. Unfortunately we were very disappointed with the all inclusive food which was subpar with undercooked meat and uncooked rice and very repetitive with the same choice of food everyday. I would NOT recommend going all inclusive at this hotel., but with plenty of local restaurants you wouldn’t be stuck for choice with self catering.

karol budnik

I do not recommend this hotel. The lady at the reception is very unpleasant!!If you have a problem, call LoveHoliday ,(that's what I'll tell you and that I'm not interested in it, it's just a way to work)the pool is beautiful but, as mentioned, the lifeguard only sits on the phone and doesn't care much. the food is boring, drinks 🥤 they are not worth recommending , only beer is 👍 They clean the rooms as they want every 2 days.I don't have much experience but I do not recommend this hotel, please avoid it.

Matt

Just returned from a 1 week stay here (July 2024) and the experience was fantastic. The sun was scorching and this made the experience better. There were 1 or 2 quips that stops the hotel being a 5 star visit. Not all rooms have air con and some have minor issues with bugs and gnats but our holiday was activity based so we didn't mind this. The location is very good 8/10. The beach is 15 minute walk away and there are some shopping malls and other activities nearby. I'd advise taking a travel card if using the public transport as using the app to buy and use tickets on the bus is complocated and you can't get tickets from the driver directly. Back to the hotel, food was very good, not much variation but cooked to a very high quality. Room service and reception staff are great, bar staff outstanding and night time entertainment hosts irreplaceable. Thank you for an awesome stay and I'll be returning in the future 8/10 🤠

Debbie Greig

Would love to leave a positive review but with just 3 days till our holiday they cancelled our booking and moved us to another hotel. We had specifically booked the California as we have stayed there before and it is a quiet adults only hotel but we have been moved to a large family hotel. Trying to contact anyone or get a truthful reply as to why this was done was near on impossible. When I finally got a reply it was differing stories from staff in reservations and and staff at the hotel. Being a member of their "Happiness" loyalty scheme obvioulsy means nothing, but I should have known better as the company did the same thing two years ago and we gave them the benefit of the doubt then. Nice hotel if you can actually get to stay there.

Rhianna Dawkes

Absolutely disgusted with this hotel. We stayed here for 5 nights at the start of July, to begin with the fan in the room (“aircon”) was dangerous - barely hanging onto the ceiling and was advised to “just don’t use it”… then came the cockroaches in the kitchen and the bathroom - we were handed a spray and told to get rid of them ourselves… then came the bedbugs. We found an adult bed bug in our first room before going to bed, when reception was told we were told the man on shift that night was just security and we had to go back the next morning to speak to the hotel staff, so after a sleepless night in the room we were then moved to a new room. The new room was just as bad if not worse, dirty sheets, holes in the covers, dirt and mud just brushed under the beds. Since now being home for 5 weeks, I have now found bed bugs in my own room (despite following all guidance) and have over £1000 to fork out to get rid of them. Long story short, avoid this disgusting hotel at ALL costs!

Cams Defoe

We came back from a day trip to our room. The electricity was out, when we went down to reception to ask about this. They went yes we know. They failed to inform us. They moved us to a new room, it’s got no lift, doesn’t have a pool side view like we paid for and the doors don’t lock. They advised to use the wooden stick infront of door and this would act as a lock. Absolute joke. The staff are disrespectful, dismissive and no help. We had to go to the sister hotel to speak to a manager. When we got there they advised the manager had finished at 5. Then they took that statement back and said he was in a meeting and can’t do anything today but could maybe visit us tomorrow. We are two young girls who don’t feel safe. The doors to our room don’t lock. That’s a safety concern but they don’t care. Do not book this hotel.

Shelby Paterson

Cannot fault the staff at all at this hotel, we got here and our room was invested with bed bugs, they first came up and sprayed our room and then offered for us to change rooms which was actually an upgrade to previous hence why the grading is a 3 instead of a 1! The hotel is close to most things and if not then taxi’s are cheap enough here!

V G

Less than a 10 mins walk to the strip. Fresh and modern rooms. The only thing that lets this hotel down was one staff member on front of house. Very loud rude and abrupt. Other than that I couldn’t fault the hotel.

Sophie Yeoman

The rooms at this hotel can’t be faulted at all they are so clean and the maids really do such a lovely job. For the money you pay to stay here I’d definitely say it’s more of a 3 star resort, the food was average and most nights we did struggle to make a whole meal out of what was laid out. We also had very bad stomach from the food sometimes and we had the breakfast once and skipped out for the rest of the time we stayed. The pools are lovely and the sun beds are comfy, there is also plenty of room. The staff are hit and miss some were amazing and others literally wouldn’t even speak to you… there is literally nothing to do in the hotel if you don’t have kids either. Noe venting entertainment which is fine but pool tables don’t work the bar is attached to the restaurant so there is no where separate to go and it closes very early. The area is quiet and there is a lovely restaurant right opposite the hotel nebula’s we enjoyed many meals there it was so lovely! Cocktails are all from a machine which is fine but it’s a lot of money for a very basic stay. We wouldn’t come back again, we stayed for 10 days and really did struggle for stuff to do.

Mike Foster

We had a great time. The rooms are clean and modern, the pools are both warm (and shallow), balls and inflatables are allowed (hooray - nothing worse than a no fun pool) and sunbeds are always available, even when we visited in July/August. In fact the availability of facilities is one of the appeals - it was always possible to play tennis, squash, table tennis, pool, air hockey when we wanted, or after a short wait, where there would be a queue in other hotels in peak season. The daytime entertainment schedule is busy, and both of the team work hard and bring their personalities to the job. They keep the kids entertained, but there's still boules, yoga, aqua fitness, etc. every day for adults too. We stayed half board, food wasn't the greatest we've experienced, but was adequate, and I found there was enough variety each day The location is quiet. Don't go here if you want loads of nightlife. We were playing cards and having a drink 1 night at about 10pm, and the hotel bar shut, and the lights were turned off which we thought was a bit rude. Other nights we ventured across the road to the rooftop bar which had great views of Teide, and sunset. We were aware the evening's were quiet before we booked, so it wasn't a surprise, and not a problem for our family.

Andrew Wright (AW)

The hotel is clean, welcoming, and all of the staff are so kind and helpful. The pool and facilities are good but not great. In need of some maintenance and a bit of a tidy up in places. Rooms don’t have lifts so if you have young children be prepared to carry them or the buggy up stairs. Parking can be an issue right outside but there is plenty locally. The local ‘village’ has little to offer but enough to get you by. Car hire is a must to get out and about. We had a good time. Not sure we would come again other than for a great restaurant down the road. La Parma. Fantastic

Romana Barneveld

We had an amazing vacation, mostly thanked to the good service and entertainment. We would like to thank Diego for the amazing time! He is made for the job, and involves every kid and makes them feel special (and also adults like us :)). Also Koral (I hope I spell her name right) does an amazing job entertaining kids and being super friendly!! So thanks to them. The food is amazing, and there is a lot of variety each day. The staff is also very friendly and works hard. The only downside of our stay was the location, there is not much to do, so hire a car if you go. But to be honest, with an hotel like this, you don’t need the best location! And the beds are really hard. But other than that, we had an amazing time!! Would definitely recommend :).

Stephanie Johnson

We stayed here in September of 2024, and honestly really loved the place. During our time here my daughter came out in chicken pox and Emily at reception couldn't have been more helpful when we approached her about extending our stay in the same apartment because we had to move our return flights. Diego is part of the animacìon team and is absolutely incredible, his enthusiasm can't be beaten and he even added an extra song for my daughter onto his aquafit class on the last day because we were going to miss the kids party! Bar is quite expensive if you're not all inclusive - cocktails from a machine and correct measures of spirits which we all know you don't need on holiday 🤣 The area itself is quiet but offers a selection of restaurants, of which Nebula, El Delphin and L'Osteria Sea we tried and really liked! I'd definitely stay here again.

Ellis Samson

Visited march 2023- review based on then Sol Tenerife is a dated hotel in need of a spruce up. The staff here are lovely and the food is alright. What lets the place down is the dated rooms, lack of noise deadening (even from within the hotel you can hear the rooms next door far too much especially in the bathrooms) I’m not going to complain about location noise, if you book a hotel right next to the Veronica’s strip you should know what you’re in for in that respect. Unfortunately during my stay due to the lack of a lifeguard, a man had sunk to the bottom of the pool unnoticed. When a lady spotted him the entertainment staff did not hesitate to jump straight in and pull him out. They immediately began CPR and called an ambulance. After a long while of shouting and screaming the ambulance arrived. I have no idea if the man died or not, he was unresponsive when he left so we don’t know. This was a traumatic experience to watch and it should not have happened. Where were the lifeguards supervising the pool? This is a family hotel, health and safety precautions need to be taken and they need to be stricter. I would still like to give credit to the fantastic entertainment and bar staff who did make a lot of our stay entertaining, but I shall never return to this hotel.

Romeo Bori

The hotel was in the center of Las Americas. the hospitality of the staff is very good and the service from the staff is very good. the hotel should renovate the rooms, and a solution should be found for the bed in the pool because many people sit on chairs. the outlet to the sea was very close. very good food. The big problem was the loud and local music that was in the centre, which goes on until 4am

anaia burke

POSTING This is the worst hotel I have ever visited in my life!!!! I have been to Tenerife over 9 times and decided it would be nice to try a new hotel, well I was wrong! All the bad reviews are correct and I don’t understand how this hotel has any positive ones. On check in the First Lady that we spoke to was nice however our experience went down hill from here. The toilets in the room don’t even flush and when I asked about this we were told that “all toilets in the hotel have this problem” the women then stopped her self and said “there okay you just have to flush a few times”. The rooms have 2 sockets and have terrible outdated decor. We were on the 11th floor and our bed sounded like it was in the middle of the club, don’t get me wrong we knew that it would be lively but that was to far. The room got cleaned once no mop just a sweep of the floor. The maids went into our room even though we asked them not to and told the staff “our room was too messy to clean”. We got a phone call to the room saying this in which we laughed as the only mess was open suitcases on the floor as we were getting ready to pack, and a few empty bottles of water etc.We had to get a new mattress due to bites all over my skin, when we asked to move rooms the manager laughed in our faces and told us that there is no room. I have read before that this hotel has bed bugs and I am awaiting a doctor to review my bites.As soon as the bed was changed I mysteriously woke up with no new bites .when the maid lifted the mattress there was a tampon, i was horrified as I don’t use them for medical reasons and when I confronted the manager she told me it must be mine and laughed in my face once again.On our second to last night I explained that the room air on doesn’t work and the rude women looked at us blankly. This hotel is the worst i have ever stayed in; there is no way in this world that this hotel is a 4 star. The food is also absolutely awful and the pool tiles have all came off the floor. AVOID AT ALL COSTS

olivia smith

Didn’t have the best experience here. My boyfriend and his family were staying in a different hotel down the road and I got booked onto the holiday later and this was the only hotel available at a reasonable price. I wish we would have paid even more for a better hotel now. Staying there alone for two nights was terrifying someone tried to open my door twice! So after that we had to then pay for my boyfriend to stay with me on top of him already paying for my hotel room and his own one with his family. He had to stay with me as I didn’t feel safe and even when he was staying with me countless people banged or pushed on our door at random times. The rooms are shocking for a 4 star hotel we had one plug for the whole room and it was miles away from the bed, good job I have a long charger. The rest of the plugs had things hanging out of them or were broken. As you walked into the room every single day for the 2 week stay the smell was awful it was so musty. The balcony was also quite dangerous as some of the floor tiles where coming up and one of the screws in the railings where coming off from the wall and we where on the third floor. Over the two week stay me and my boyfriend probably killed around 15 bugs big and small. They were mostly small cockroaches and in the bathroom, apart from on the last night when we had a huge black cockroach on the balcony which was honestly terrifying as we had the door open as well. Also, the bathroom wasn’t great either there was so much mould around the bath it was quite unpleasant. The location is great if all you want to do is go on the English strip of a night as it is literally right next door but if you don’t want to do that, then it’s awful. You 100% won’t get a good nights sleep here cause the it’s so loud with music which ends at all different times but usually early hours of the morning. Some nights it would stop at 2 in the morning and other nights we had music blasting till 4 in the morning so we were absolutely knackered. I’m not a person who usually has problems with a hotel and when I do I just get on with them but there were that many problems with this hotel we just couldn’t look past them. Some of the reception staff really upset me and made me feel uncomfortable. In our first two days before my boyfriend stayed with me he walked me to the hotel and took me to my room but on the second day security stopped us and said he couldn’t go in which is absolutely fair enough and it was nice to know that the security in the hotel was good but I was then taken to reception and asked questions to make sure I was staying in the hotel, which was fine until two reception staff and one security guard started talking about me and my boyfriend in Spanish and I could understand most of it as I know some Spanish. I felt so uncomfortable to the point where I wanted to cry. After that we paid for my boyfriend to stay cause I just felt uncomfortable in the hotel full stop. We also spoke to the jet2 rep and mentioned it to the reception about people trying to get into my room but both were not bothered and the rep actually told us that the hotel is heavily advertised as a vibe hotel, so that is why. Surely just cause it’s a vibe hotel doesn’t mean that you should feel unsafe staying there. If all you want for your holiday is a place to stay near the beach and near nightlife then this is the place to stay as the breakfast is actually quite good as well. But if you want to actually get a good nights sleep and have a lovely relaxing holiday with family, friends or a couples holiday then avoid this hotel at all costs. I still had a great time in Tenerife and we made the best of a bad situation but I would never return to this hotel!

Kirill Sapelkin

Staff are polite & pleasant, rooms are clean, food is really good. Noise can be an issue for some if your facing the strip however on the top floor and closed balcony it really isn’t that bad at all. Would go again. Rooms could do with an update but are of a high standard.

Mark Marlow

3rd time returning to this hotel, this time it's an adults (16+) only holiday. Facilities are great, food and drinks on our all inclusive break have been plentiful and great. I do recommend all inclusive, even as an upgrade once you've checked in... If you like your food and a good bevvy, you'll thank me later 👍🏽 Air conditioned rooms, regular bed changes and room cleaning and everything kept in remarkable condition for such a relaxed environment. We came in October, it's rarely been below 30⁰ every day and the pool is well kept and a welcome oasis on hot days. Close to lots of shops, rental businesses, the main strip with clubs and restaurants, fast food, clothing and many other options within 10 mins walk of this hotel. Great views of the ocean from most of the balconies here too. Pool parties, inflatables, activities, and lots of things to get involved in, or not if you so choose. A big shout must go out to the entertainment staff, the bar staff, the chefs and wait staff and even more so, the maids and cleaning ladies who work tirelessly to keep this place absolutely spotless from morning till night every day of the week. We've had the best holiday, it really is a great place and we will definitely be returning, as have many of the folks we've spoken to again here this time around. Highly recommend this hotel to anyone with kids over 16. Absolutely fantastic fun loving crowd of light-hearted yet hard working people out on this beautiful island working to make YOUR day better 👌🏽 ⭐⭐⭐⭐⭐

Emma Hirst

Had a really good holiday at hotel ole. Visited with my partner for 7 nights in a standard double room. The hotel was nice and clean throughout our stay. However we did not receive maid service for 3 days of our stay which were the last 3 days, besides this the room was lovely and clean and modern. All staff in the hotel were helpful and they couldn’t do enough for you. The drinks and cocktails were very disappointing the cocktails were very basic not what you would want from a resort that is that well looked after and quite sophisticated. Good food and plenty of fresh options which was nice. Pool was clean and modern, always managed to get a sun lounger. Despite these few little things that need improving, I must say the best thing about this hotel is the entertainment team. They are a credit to your hotel, always professional but really do put their hearts and soles into their role, if it wasn’t for these guys I don’t think I would probably return. Diego, Tamas, Denise and Borat (we never got his actual name) were so funny and engaging with their activity’s and comedy shows. Denise did yoga and palates which was nice to relax while in the hotel. I would return to hotel ole and would recommend! :) x

Tia Boxall

Absolutely amazing experience staff were great From chef’s cleaners, desk and entertainment. Chefs were always so happy cooking absolutely lovely fresh food ie steak , chicken , pork and lamb. Cleaners were amazing come into our rooms every day empty bins making our beds with cute little bows and cleaning the whole room for us and making it neat and tidy. Front desk Staff were always helpful calling us taxis. Entertainment were absolutely amazing constantly setting up activities throughout the day and the nighttime entertainment is absolutely amazing , entertainment staff definitely was the highlight of the holiday. They definitely made it what it was. Location was great. 10 minute walk from the beach and the strip also plenty of activity stores nearby to book what you need also one inside the hotel which the ladies were absolutely brilliant so helpful.

Maddie Turner

This is an absolutely amazing hotel! The entertainment staff are amazing, and so so lovely. All staff are so helpful, on our arrival we arrived just after midnight and they had a bag with sandwiches, fruits and treats. The food is lovely and made fresh. And the rooms are super clean and spacious. The location is great, 5 minutes from the strip and around a 15-20 minute walk to the area of the Hard Rock Cafe. We will be returning.

Tetiana Trykolenko

This hotel deserves 5 stars! The nicest staff! Such delicious food, the choice is just huge, for every taste! clean rooms, regular cleaning and change of towels. Animation is super, every day some activities, the guys are very friendly, they make your holiday fun, unforgettable and comfortable for everyone. We would definitely love to return to this hotel! Thank you Olé ❤️❤️❤️ The biggest recommendations 🌴🌊💖

UCMindSolutions

Arrived for a family holiday for 10 days with 2 toddlers. Staff have been amazing, very friendly and attentive with the boys. Rooms spacious and clean. Reception staff very helpful with booking excursions, and recommending things to do /see. Big shout out to Gino the resident photographer, we have some beautiful pictures to remember the holiday by he was also very engaging with the boys. We found the location ideal with lots to do and keep the little ones entertained. All round a very good holiday had by all - Tenerife we will see you again soon.

Antoine Cosgrove

The hotel is really good and in the perfect location in Las Americas. The rooms were spotless and cleaned everyday with new towels. The staff are remarkable amazing service and fast. I'd like to give special credits to Camilla the entertainer she made my daughter's holiday something she will never forget. Also to the bar staff that work incredibly hard, Ramon on the pool bar, and the two older gentlemen the work the main bar at night. Unfortunately I forget their name. Spent two weeks here and majority of the time the evening shows were good, only a few were not so great but you are so close to everything with the location to the hotel to be able to go out and see other things. The food has themed dinners, there is always something to find to eat however I would say could add more variety but overall I enjoyed the food.

Scott Anderson

Great stay with our family, all inclusive is worth it. I saw bad reviews about food however we had no complaints, pool bar staff are awesome and Ramon goes above and beyond and has a great laugh with everyone. Entertainment staff are great Addy and Camilla amazing with kids and a good laugh with the adults. Our second time staying here and there will definitely be a 3rd

Dale Comer

Visited the La Siesta for a family holiday in April. We enjoyed our week here and had some really good points in terms of its location and cleanliness. Having said that, there are some issues which would stop us from returning. The main one is the lack of eating options. The pool bar serves little no nothing and the restaurant is only open at specific times which is fine for all inclusive but half board or bed and breakfast guests are left with little options. Makes going with kids a no-no if you aren't all inclusive. We like to go B&B so we can try the various options for eating out for an evening meal and have never been to a 4* hotel with so few options. Really does need thinking about, especially given the competition from hotels right next door. EDIT: The hotel have responded to say food can be ordered from the pool bar. This was true on only 1 of our 7 days. For the others, this wasn't the case and there wasn't a single menu on the tables. There was what appeared to be a food 'truck' which cooked very limited options for a very short time each day. Their comments show the lack of value they place on anything below all inclusive. I expect to be able to order food from a 4* hotel, it isn't a big ask. Review downgraded as appears my hopes of our experience being unusual isn't the case.

Justine Bonner

Highly recommend la siesta. Me and my husband stayed with our 5 year old. We only stayed bed & breakfast as we like to eat out however I think I would come half board next time. The snack bar/pool bar can be quite confusing with times etc but once you get the hang of it, it’s great. The spa is lovely. Upgrade to club Alexandre rooms to gain access to this daily. Evening entertainment was good especially for kids. Will return

Lowri Davies

Lovely hotel with clean and spacious rooms with a balcony, nice rooftop pool area and decent breakfast. A drink was offered on arrival which was a nice touch. There was extensive renovation works going on on the second floor which we were surprised to see whilst walking up and down the stairs, perhaps it would have been good to mention this on arrival. Also, when we asked how the aircon works we were told it didn’t work. Our room was 27 degrees at one point and although we were given one fan for the room, it was uncomfortable to sleep in the heat every night. It would have been best to know about the broken air con ahead of our arrival.

Carolyn Speck

This was our second stay in a fairly short period and it was wonderful. The staff are so friendly and efficient. We loved our room which was comfortable and kept beautifully clean. The breakfast staff were lovely especially Mrs. Li who is delightful and also gave great service around the pool area. Cant wait to come back . Thank you for a really special holiday.

Mike

We thought the hotel was lovely. It was a far better experience than we could have had in one the of the huge, modern, character-less places so common in major resorts. It is small and quiet and yet on the main boulevard with its various restaurants and its evening activity. The decoration is very Spanish and full of character. The staff were efficient and friendly.

Elina Rudchenko

Perfect location. Close to shops, restaurants beach and bus station! Very good service, our room was clean and comfortable. Simple but tasty breakfasts. Friendly and smiley receptionists. We were happy to stay here for our holiday. Absolutely recommend this hotel!

Steven Fowler

I booked this hotel as the 'adult only' environment appealed to me. The hotel is in a very good location and the breakfast was excellent. Rooms are comfy with plenty of storage space. I liked having a room facing the church. A nice pool area on the roof with good views of the surrounding area. Sandwiches salads and drinks brought to your lounger. The only word of caution is that the coach drops off approx. 5-6 minutes walk away and I had to ask directions to find it.

Adam Carrington-Lloyd

Lovely stay here, restaurant, bar and entertainment staff all very friendly and hard working. The location is beautiful and slightly out the way with the sea literally 30 seconds from the hotel. Pool area very nice and cleaned daily. The food selection was great, however felt sometimes they were understaffed as they kept running out of available cups / glasses. And sometimes large queues formed at bars, but they we're quick to respond and rectify when pointed out. I feel the entertainment staff could benefit with a bit more budget allocated to them as the people were great and enthusiastic but their available materials / budget seemed poor. Overall a fantastic stay and would recommend for a lovely cheap and cheerful getaway 🙂.

J R

Architecturally the hotel is a concrete carbuncle that sits around 15 minutes walk from the nice town of El Medano. That said, it has everything you need on site: mini supermarket, cash machine. Reception staff were friendly and helpful, the whole hotel is nicely furnished if a little dated, and everywhere is very clean. The breakfast was sub-par - the cheapest meats cheeses tinned fruit juices etc that money can buy. We only had two before opting to walk into town for something of nice quality. We were only bed and breakfast so cannot comment on the other meals. The pool was a nice temperature and sun lounge area was clean. The hotel allows smoking by the pool and on the balconies and 90% of the guests seem to smoke, so be prepared for some passive smoking ! If a clean quiet out of the way hotel with somewhere to lounge around (and smoke) for some winter sun between buffets is what you’re after, then this one is ok.

Jennifer Mckeown

This is a quiet place so if you are looking for anything more then don't go. It suited us. It's surfers paradise. It's about 0.5km to the local town where you can get a bus to los Cristiano's. Order a taxi from hotel or go to a taxi rank as Uber is super dear there. Hotel was lovely. Breakfast was pretty basic so you do get sick of it by day 3.

Kez

Amazing hotel, a breath of fresh air, literally. The views, food , room, staff all worth every penny if you want a holiday to recharge and relax. We will definitely return

Supernads

Very nice hotel. I enjoyed the fact it was out of the way of the clubs and bars etc. it's a quiet area and the nearest town is a 20 mins walk. All the amenities were provided. Bed was comfortable, AC was available. Nice view of the sea and all the kite surfers. Check in was easy. Lots of food choices available for breakfast lunch and dinner. Check out was easy and at midday, you have the option to keep the room on for the day at €40 if you so wish too and you can still use the hotel facilities until you leave. Night entertainment provided by the hotel was fun, different every night. Swimming pool was nice. Plenty of sun loungers and a pool bar. There is a supermarket next door and ATM. There is parking in front of the hotel. But be aware, everyone local uses it also to go to the beach. I would definitely visit this hotel again.

Debbie Pennell

Great hotel, nice and clean. Great location. Staff very friendly and helpful

Catalin Piciorlung

Our stay at this hotel was fantastic. Initially, they were fully booked when we arrived, despite our reservation three weeks prior. They arranged one night in another hotel and covered transportation. The next day, we got a beautiful room with a pool view and sea view balcony. The all-inclusive dining was a pleasant surprise, and the restaurant staff were courteous and professional. The hotel was spotless, and the pool area had all-day sun exposure. It was a great experience.

Jenni Taylor

Myself and a friend were on a short break ( 5 days). The hotel is in a perfect location for shops,bars and the beach ,we didn't do any excursions (tho plenty on offer) preferring to make use of the gorgeous weather and lounge by the pool which was lovely and always plenty of sunbeds, we were all inclusive and really enjoyed the food and the drinks 😁..the hotel is clean and the staff all very friendly. The room was spacious and comfortable my only small complaint is that the wardrobes can't fit a long dress in them.. we went out and about in the evening enjoying the entertainment in the bars.. I'd definitely love to come back it was great ..

Kristy Telford

When we arrived we was in a room without a balcony, after 4 days we approached the staff and asked to be change has we was unhappy. The staff and manager was happy to meet our needs. We are extremely happy with our new room. :) The staff are friendly enough and the activities are a great bonus. The gym area is not the cleanest I have been in some of the equipment is dated and needs attention. But apart from that you have enough equipment to still do a workout. The spa was very peaceful and again staff friendly.

Julie L

This hotel needs all the sun loungers and sun umbrella replacing. About 95% we're broken. For this reason, I wouldn't rate it 4* if you can't sit around the pool in comfort. The food was very nice and we really enjoyed every meal. Drinks good. Most staff were friendly, just a couple let the team down. Location was very nice 👌 we had a great view from our balcony.

Heather Meredith

Confused by the bad reviews just got home after a 10 night stay and couldn’t fault the place. Staff friendly, rooms cleaned daily poll area well kept and cleaned regularly. Great location. Yes the food isn’t amazing but its a tenerife all inclusive why are people expecting Michelin star quality food. Good selection of food for every meal different themes on the evening buffet. All of it alright and decent enough to eat. If your a normal person then its a great hotel. If your expecting red carpets rolled out and fine dining experiences then go somewhere else. Id 100% return

David Howard

We’re coming to the end of our 10-night All Inclusive family vacation here at Best Tenerife! It has been a lovely trip for all of us. Each day, there has been a great selection of fresh food for every meal. The entertainment has been plentiful, with a different show outdoors each night. The bar staff have been fantastic, and a special mention goes to Oscar, who has always been there for anything we needed. A great person—thank you! 🙏 Overall, we would definitely come back here! The hotel is very clean, and all the rooms are cleaned daily. The cleaners work tirelessly from dawn until dusk to keep this hotel gleaming. If you’re thinking of booking and are unsure because of the reviews, I would recommend booking and seeing for yourself—it’s a great hotel, and you will have a wonderful time.

Daniel Richards

Great location, Great Value. Overall the hotel was very clean, food buffet was okay. It’s your typical Tenerife all inclusive experience. The rooms were very clean, no issues. The pool space was good. The poolside entertainment was excellent! The entertainment staff were all a great laugh and really made the poolside entertainment experience enjoyable! The location is dead in the middle of the strip, partygoers strip and beach is also very close. Siam park and other attractions bus stop is outside the hotel which was convenient. Lot of restaurants and decent shops nearby. This includes supermarkets that you can buy water for your room etc. I would recommend and I would come back.

Nicholas Woodfield

Very clean staff attentive and friendly. Entertainment very good and varied. Location is central to beach,shops and entertainment. My only comment for improvement would be to monitor sun beds on you present rules towels can be put out to reserve beds and clients are getting up very early and reserving beds(from 6.40 am) some of these beds are not used until after 3.00pm in some cases ( this is where people go to beach and shops) some other hotels we have stayed in on Canary Islands have two hour rule:- so if beds are not used in this time towels are removed ( Clear notices are shown)

Paula Downes

Stayed for one night in November. Pros: very friendly and helpful staff, good location, spacious rooms, comfortable beds and decent showers. Lots of variety of food. Cons: While it had been cleaned, the rooms are in need of a bit of TLC. The remote control was filthy, a lot of the finishings were dirty or damaged and walls very marked. Even the lamp in our room had a lot of stains. Food in the buffet is fairly mediocre, nothing to write home about but very edible.

pauline anderson

Stunning location. Clean large bedrooms serviced very well each day with cheerful staff. ALL staff were very helpful, chatty and always smiling. The food was amazing with plenty of choice and all fresh. Facilities such as the swimming pools and entertainment was excellent. The behind the scenes a cooking demonstration tours was very enlightening and we really enjoyed it. Great hotel and lovely people and nothing was too much trouble. Well done 😁👍

Lloyd P

Firstly, we absolutely must commend the staff on making us feel welcome and providing such an efficient and friendly holiday from start to finish. From the reception staff, to the cleaners, everyone was so lovely. We arrived late due to our flight being delayed, and a cold dinner and free alcoholic drink of our choice was provided. The facilities at the hotel are very good, and the food options at breakfast and dinner are varied and delicious. We found the views from our sea view room to be truly spectacular. Evening and day activities are varied and fun. The resort is an excellent choice for couples, but also suitable for all age groups as we noticed a real mix in ages. We had an amazing time and would love to come back again.

roger lord

Clean rooms and well equipped for all you need. Views are great wherever you are. The staff are very good and do their best. Food is good too, there is plenty of choice and something will suit all tastes. A very relaxing and quiet resort and hotel.

Jani Varjo

Hotel in a really good location in Los Gigantes. Staff is mainly great and people seem to love what they do. Rooms are quite large and if you are in upper floors views are great. I am giving only 3 stars because rooms need renovations. Everything looks good from far away but when you get near you see that everything is dated (light switches are missing, fake wood panels are peeling off...). Please also note that noise cancellation is not good and you will need earplugs. Another big complaint is breakfast. They seem to have a lot of stuff but many items are made in a big factory. There are good things like fresh fruits and nice bakery items. Their coffee is definitely watered down and juices in jars have nothing to do with fresh stuff. Then there are some strange policies that are not followed. In front of the hotel there are no smoking signs and there are still ashtrays in tables. In the pool area it seems that the majority of good sunbeds are taken even though there is nobody there. Hotel has a policy that towels are removed if nobody is using those sunbeds. This was never enforced. There is a big list of these things. Please talk the talk and walk the walk.

Robert Jelves

We had a few days spare so popped over for a short break. Adults only means it’s quieter than we are used to. Location and hotel are superb with stunning views and service like you’d expect. The area has a few small shops and bars (Irish bar is great). Wouldn’t recommend for teenage children as too quiet but perfect if you just want to chill out. One thing to consider (we didn’t) is the long transfer time, depending on how many drops.

Sharon

This is a fantastic adults only hotel. The choice of food was very good and the rooms very comfortable. The only thing that let it down was that the entertainment finished at 10pm so you have to go elsewhere if you want the night life. Having said that there are plenty of bars within easy walking distance. It is also a 10 minute walk away from Siam Park if you want to go there. The staff at the hotel were extremely helpful and very friendly too. We will definitely be back.

Joe Ashton

Great hotel even with the works outside which we were notified about prior to arrival, couldn’t hear anything during the day time just a small restriction in sun beds untill completion. Breakfast is worth adding on if you have not booked! Staff amazing, dropping in asking if we require any clean towels or anything to help with our stay. Cleaners great organising all toiletries into baskets and leaving the room spotless! Entertainment at night which was good for a few drinks before heading out looking out from the balcony. Roof terrace with small jacuzzi was a nice spot in the daytime for a chill out.

Joey

May 2024 Hotel is absolutely fabulous, all staff is lovely and very chatty and helpful! We had a pool view room and views were great! Water temperature of the pool was perfect even though the week we stayed was cloudy most days. The second day of our stay was actually my birthday and the staff brought up some cake and champagne which was a really nice gesture of them which was greatly appreciated!

Alisha Leyland

I’ve just come back from here the staff were really rude to every young person that was there from what I seen and there wasn’t exactly any rowdy groups they only made an effort with older people(making conversation offering drinks etc..) I went down to reception as the towels got took to be cleaned and not replaced and the lady at reception shouted at my face and said she couldn’t get me any towels it took a while of explaining to even get some fresh towels, I also had a sausage at breakfast and it was freezing cold and completely raw in the middle, I booked because of the good reviews but I won’t be going back even though it was a lovely hotel just a bad experience. Hotel was clean and so were rooms couldn’t fault cleaning staff the pool was also cleaned nightly.

Hannah F

Lovely hotel, friendly staff, great location. The whole hotel was spotlessly clean. We were impressed with the food - good quality and amazing choice (good for vegetarian options too). We didn't go all inclusive but tried the dinner one night which had drinks included at a very reasonable price. Live singer or DJ each night which was nice. Would return again and recommend! Thank you

Ewa Poddig

The hotel is wonderful, with great rooms overlooking the ocean. The staff is warm, friendly, and helpful. It's clean and tidy, with air conditioning working perfectly. The meals are fantastic! There is a large selection of dishes, changing main courses, fresh and served promptly. We will definitely return!

rgsbikerman

The hotel is on a steep clifftop site so lots of steps. Sea views are magnificent, the staff are courteous and helpful and the food in the restaurant is varied and good quality. However, the buildings are tired and in need of modernisation and improvement.

Kate

The setting of this hotel is lovely, we had a Deluxe room which had a sea view and it was fabulous. The hotel was on multiple levels and the lift down to the sea front was very cool. Everything was digital which was a pain because the app was pretty terrible. It took us a while to work out where all the different restaurants were and how they worked - would have been great to have a doc in the room which explained it all, with opening times etc for each restaurant. Although we had a Deluxe room, it felt we were just paying for the sea view. The room and particularly the bathroom was not 'deluxe'. However, the beds were very comfortable. We weren't aware there was an activities schedule until we happened to come across it on the app. You had to book everything was was a real pain as on holiday sometimes you'd like to just turn up to something if you fancied it and the activities were very quiet so I think the staff didn't turn up unless you booked. There was also very little information or support to work out what activities we could do around the area and how to get around etc. All in all, a lovely hotel but the experience could be much improved.

Katarzyna Kurczyńska

The hotel is absolutely amazing! It definitely came up with our expectations. We spent there two weeks and it was a great time. The rooms are really comfortable and spacious. The location of the hotel and its huge garden is wonderful. The food is excellent, lots of fresh fruit and veggies, fish, seafood, soups. The staff is friendly and helpful. Animation programme for kids and tweens is fantastic -lots of sports and creative activities. Our children loved them! The animators are fantastic young people! We definitely recommend Jardin Tecina.

Steve Ryan

Beautiful setting for this well done resort that is low-key but very enjoyable. A good amount of activities on the grounds such as tennis, padle, squash, volleyball, and pools, Plus the natural attractions of this amazing island, with lots of hiking and beautiful walks. And, a program just for kids! We stayed for two weeks, and wished we had done more of the individual restaurants instead of just the buffet. Another impression we had was that the service was variable, with some outstanding staff people and many more lackadaisical. Plus, not everything happens when they tell you it will, such as housekeeping requests or laundry service. But if you can get into their Mediterranean mindset and relax, this is a very enjoyable resort!

John Wellock

Lovely clean and well kept hotel mostly for the over 50yr old age group of people (in my option). Our third visit here but the first since major renovations were carried out a few years ago. Pleasant staff, nicely decorated rooms and great pool areas. Amazing views towards the golden strip area and the sea from our seventh floor room. Only stayed B+B but the food was great with plenty of choice for all tastes. Only negatives were the free WiFi which was an absolute pain to set up for our mobiles, and I don’t like the wrist bands that you have to wear incorporating the chip to access your room. Good points were the self service free beer one has access to 10am to 18:30pm every day if you paid extra for the Balance Pool access upgrade, well worth it in my opinion! The nighttime entertainment was very good too with reasonable bar prices. We would definitely stay here again, just remember it’s not really a hotel for young children though. Recommended

Evayne Bentley

This was our second year at the hotel and I have to say that we were very disappointed. The reception area is still extremely well kept and beautiful, but our room left a lot to be desired. The flooring was laminated, but some of the panels did not fit properly and I kept catching my shoes in them. I asked reception to sort this out and they did, by fitting them back in by hammering in screws. The housekeeping left a great deal to be desired. There were somethings I noticed but didn’t say anything, just to see. The kettle in our room had not been wiped once in the 11days we were there. The dust was unbelievable. There is a magnifying mirror in the bathroom and that was filthy. I left a hair on the dressing table, intentionally, and when I came back to our room it was still there. We were very disappointed with the food for dinner. The breakfast was really good and plenty of choice. The pool area is still lovely with a beautiful pool, but quite a lot of the sun beds were ripped and you could not lie down on those. (I took photographs of the ripped ones). When I complained to the front desk manager, she did not seem to be that bothered, in fact she almost made me feel like it was my fault for not saying anything sooner. It was not my responsibility to monitor the housekeeping or the quality of the sun beds. Unfortunately we will never return to this hotel.

Siobhan Gillespie

We have stayed at Vulcano for years now & always have the best holiday. The UP experience is second to none. Having access to a comfortable sunbed all day, with space around you and nobody right next to you, not having to be at the pool at the crack of dawn to face the 'battle of the sunbeds' and having a variety of areas to choose from means we will never go back to a 'normal' hotel. The UP bar itself is spot on. Breakfast, lunch snacks along with sweet treats mean you can graze all day if you want to. The new addition of the 'hot food' bar is fantastic. The other guests who use the UP bar are also lovely & we always make a few friends! The 'extras' you get with a 7 night stay also make it worth it. The taxi transfer means a very quick trip to the hotel after landing, with no need to worry about getting cash ready. The massage is always fantastic- Erica gave me a back & neck massage that was perfect. Finally the 'Eat & Fit' meal is one of the best meals of our trip every year. The staff at the hotel are all friendly & helpful, but a massive special mention to Andrea of the Customer Experience team. She patiently responds to multiple emails with queries, bookings and concerns, and does so quickly with patience and knowledge. She always helps to make our holiday fantastic! Our only negative is that the most basic option is bed & breakfast. The hotel has a lovely restaurant, with a fantastic selection of great quality food & is better than most hotels I have stayed at before. If you have a big appetite in the morning, it is perfect for you. However, my mum & I are not big breakfast eaters & don't like to eat too early, therefore the breakfast snacks available in the UP bar are more than adequate for us. We did visit the restaurant for breakfast on one occasion, as we had paid for it!, and did not enjoy the experience. The busyness, number of people & noise just doesn't compare to the calm oasis of the UP bar. We always feel quite disappointed that we have to pay for breakfast when we do not want it. I think for UP guests, there should be the option to purchase 'Room Only'. We will hopefully be back again next year. Sadly the prices increase exponentially each year (the same room/ week/ length of stay is around £500 more than this year!), so it may now be out of our budget, but fingers crossed!

Yvonne Harrington

Just returned from another enjoyable week at the Vulcano, after reading the negative comments I was rather concerned that the hotel had let standards slip, how wrong can you be. The staff were all very helpful and friendly, hotel spotlessly clean, the pool bar very good for a snack and drink at a reasonable price. The food was very good as usual, breakfast the range of food catered for all tastes and in the evening if the A La Carte was not to your liking there was a good selection of other food. Thank you to all the staff and will certainly be coming back again to this great hotel.

A. Reviewer

This was our 4th visit to this hotel. We could not believe the difference from 1 year ago. The standard of service and food has gone downhill so much. We wish we had only booked for breakfast as the evening food was terrible. The a-la-carte service was not good in our opinion. Evening meal now is a choice of 5 dishes (used to be at least 12) 3 meat and 2 fish dishes. We were there for 1 week and there was a burger on the menu twice for an evening meal! I do not feel this is adequate for a 4 star hotel. This was the first time we noticed the area around the pools was not as clean. Many of the sunbeds were burst in the middle and, therefore, were unusable. The evening entertainment was not very good either. The hotel is in a very good location, but unfortunately, we will not be returning.

Allana S

I was slightly apprehensive about staying in this hotel due to the recent reviews regarding the works being done on the hotel. While I understand improving the hotel while open will cause disruption I was unsure about how this would affect my holiday. Thankfully the work being done was minimal and we hardly noticed much noise at all. The staff are all brilliant and very friendly and welcoming. We were all inclusive and thought it was definitely worth it. Plenty of drinks to choose from and the buffet selection every night for dinner is a different choice each night. As for the comments about the same songs being played over and over we didn’t hear the same song twice over the course of a week so unsure where that is coming from.

Steve Lawton

Ideally situated for the beach or the rugged hill/mountains. The facilities were amazing the staff wonderful. The food was splendid with a wide variety to choose from. No matter what your tastes are the chefs would do what they could to accommodate. Yes. We would gladly stay here again. Five stars 🌟🤩✨️💛👌

Gordon Wrigley

My visit to this hotel in August was my second of the year and on both occasions my son and I had a great time. The attention of the staff to the cleanliness of the hotel in all areas was most impressive but most particularly noticeable in and around the restaurant and pool area, probably because are room overlooked that area and we observed the early morning pool cleaning routine. We found all the staff very friendly, professional and helpful with a special mention to Neisa Martin, who worked the bar restaurant area, who lightened up our day with her smile and friendliness, and all the bar and restaurant whose hard work professionalism and overall made our stay such a pleasure. The only downside to this revue is that my findings seem to be common so that it has been impossible to getting until well into 2025, I hope to be able to visit you all sometime the, thank you.

Emma Barrett

The hotel itself is lovely. Very modern, good size rooms and balcony. The rooms are very spacious and always cleaned to a very good level. Lots of storage and great seating on the balcony. The construction is a big downside, today it even made its way in to the hotel and it became very smoky and dusty. It's so loud, they've tried to compensate by making the music louder but this doesn't work. Also, same few songs on repeat! It's a very mixed bunch of staff. Tatiana was very friendly and helped a lot with recommendations of beaches etc to go. There is a guy on reception there who is without a doubt the rudest person I've ever met in hospitality. He would mutter things under his breath and laugh to his colleagues whilst looking at us, just not the treatment you would expect in a 4*. We had a late flight so used a shower room before our transfer, which was awful. Dirty towels all over the floor, unflushed toilet and hairs everywhere. Just felt like we had been forgotten about even though we were still guests. Overall, the location of the hotel and the room itself is lovely, breakfast has a good variety and staff there are very attentive. But we definitely wouldn't say it was 4*.

Shaun Walsh

Awesome. We stayed here and from start to finish the service was outstanding. I would recommend this hotel Pro's - Credible AC in the rooms - Nice staff - Good food - Good pool - Adults only so no screaming goblins (kids) - late check out or a room to store bags with shower facilities - current development work being conducted isn't intrusive. It didn't disruption any of our stay. Cons - it is a little off the beach but not too far of a walk. - Sea view isn't really a sea view as such. Yes you can see it, but it's a distance. You won't be disappointed staying there.

Aaron Cyril

I recently stayed at the Paradise Park Fun Lifestyle Hotel for 5 days on an all-inclusive package, and overall, I had a great experience. The hotel has a lively and welcoming atmosphere, perfect for both families and couples. Positives: The staff were incredibly friendly and always happy to help, whether it was at reception or in the restaurants. The all-inclusive food options were varied and of good quality, with plenty of choices for breakfast, lunch, and dinner. Snacks and drinks throughout the day were a nice touch. The hotel has multiple pools, which meant there was always space to relax by the water. The entertainment was fun and engaging, with activities and shows every night. The location is excellent, with beautiful views and easy access to nearby attractions. Areas for Improvement: While the food was good, after a few days, the variety did become a little repetitive. Overall, I had a relaxing and enjoyable stay. The all-inclusive package was definitely worth it, and I’d recommend this hotel to anyone looking for a fun, carefree holiday experience.

Tonisha Magee

Just leaving this morning after one week here and we are very impressed. We were all inclusive which was great value for money. There is a wide variety of food to choose from with some things very nice and others not so nice but you won’t go hungry as there is such a choice. Breakfast was 10/10 fresh croissants, omelettes, pancakes etc. the location is ok too it’s on a steep hill so we walked down to the beach, bars etc and got a taxi back which was around €6/7. We were a bit disappointed with the beds as it was two singles pushed together, would have expected more from a suite. The entertainment in the bars at night was very good and we stayed here almost every night. I have never met more friendly staff in my life everyone from waitresses, bar, reception everyone was so nice and helpful. We would definitely stay at this hotel again.

Kathryn Thompson

The guy behind the bar in the strelitzia bar is absolutely amazing. I wish I knew his name as he is very welcoming and well mannered and smiley. The other staff certainly didn't even come close to the same level of service of this gentleman. The location is a little out of the way and on a very steep hill, but there is a free bus service which is fab. The rooms are fantastic, the reception when checking in is very slow, it almost took 40 minutes to be seen 🥵. Other than that I would definitely come back. The food is fantastic and so are the premium plus drink options.

Carolyn Breakwell

We had a great 9 night stay in mid September. We had a 2 bed room in the annex building. The main bedroom was very large and had a balcony which looked over local bars. These quietened down by 11pm. Only issue with room was none of the wardrobes had a full length drop. The food in the restaurant was good and varied. The hotel had 5 different pool areas and we never had to hunt for sun loungers or parasols there was plenty. Staff worth a shout out:- Lorena-waitress was very friendly David Gomez-was friendly and funny and made the best Sangria 👍 Mary a cook was very helpful and friendly

Rab Duffy

The hotel is top notch, 10/10 for everything. The rooms are spacious, clean and well equipped. Staff are so so helpful and friendly, all genuinely lovely. The food at the buffet is really varied so there's always something to suit all tastes and it's really fresh. The pool scene is well set up with the main pool always having activities on and the adult only pool a little more quiet if that's what you're after. One of the main highlights was the white party at the Fun Attic on the rooftop....fantastic! Watch the sunset while being entertained with live music and dance. Special shout out to Juan, one of the barmen at the Fun Attic....always keeping your glass full with a smile 😃 Overall review.....100% 😎🇪🇸🍻 🌟🌟🌟🌟🌟

JamesVic House

My husband and I stayed for 5 days for our honeymoon. We were greeted with a welcome drink when we checked in, shortly followed by a bottle of fizz in the room to recognise our celebration. This was really appreciated. There was an issue with the air conditioning not getting cold enough, the hotel were prompt in their response to this and sent a technician. The air con didn’t get the room cool enough, so staff very kindly allocated us a new room and helped us move our belongings. There are three pools, all of which are lovely and warm. Very calm environment, really quiet and zen. The food was excellent, really high quality & all staff were very friendly and attentive. The entertainment in the evenings was lovely too. Saxophonist, pianist and singers. We thoroughly enjoyed our stay and would recommend it to anyone that wants a quiet and relaxing break. We hope to return!

jgriffiths00

My wife and I stayed here for two weeks, overall our stay was very nice, the hotel is well kept, clean and the staff are very friendly. This is the second time we've stayed at this hotel, the first was over 10 years ago and I remember the breakfast selection being much better. We opted for pastries in the room for the entire second week as the breakfast wasn't worth the effort. We'd probably stay again but it would be better suited for us if we could book on a room only basis.

Рая Погрібна

The hotel is wonderful, I would even say luxurious. Incredible service, daily clean towels and bedding. A large selection of dishes for breakfast and dinner. Various fruits, cakes and pastries are always given for dinner. This was my favorite part of the day.🥰Big, spacious rooms with beautiful views and a nice, modern bathroom. Tea and coffee machine available. That incredible terrace where you can spend romantic evenings. There are also several pools with salt and normal water and many sunbeds. Special thanks to the hotel for the birthday greetings, it was very nice and unexpected. 🥳 If possible, I will certainly use the services of this hotel more than once

Margaret Derrick

Love it. This was our second stay at the Colon, we have also stayed once before in the sister hotel Jardins de Navaria, and we much preferred the Colon. The hotel is much smaller than the Jardins and all the better for it. Staff are very welcoming and always smiling. Our room overlooked the road which suited us as we don’t care for a pool view. Lovely big walk in shower with a rain shower head and a separate removable head. Bed was comfy, nice balcony and tea & coffee making facilities although if you use up the allocated coffee pods you need to buy your own. The food in the hotel is lovely, plenty of choice, loads of vegetarian options and beautiful amuse niche selection and desert selection. Pool area is lovely, enough comfortable loungers and nice pool towels. Can’t praise the hotel and its staff enough. The rooms and hotel are lovely and clean. We arrived extremely late at night from the airport and there was a table left set up in the dining room with salad, cold plate, fruit and juice, we were quite overwhelmed it was lovely. Thanks so much to all st the Colon for a lovely stay

Ryan Kirk

My wife and I visit Tenerife regularly . This year, we decided we needed a more relaxed holiday, and my wife chose this hotel. It was more than we expected an absolutely fabulous hotel it's a luxurious, peaceful run to a very high standard hotel. The staff are very friendly and welcoming and can't do enough for you. The restaurants and food are to the highest levels. The pool and outside area are very tropical also including a rooftop lounge area with a small pool with fantastic all-around views. Would we stay here again, definitely.

Andrew Kinsey

Wonderful hotel, we booked a superior room which was absolutely amazing! Very modern, all embroidered towels and bedding was a really lovely touch. Very comfortable bed, rooms were cleaned every day. Huge balcony with a full sized lounger plus two chairs and a table. The views are outstanding, even more so at night. Excellent transport service to town, very punctual! Breakfast was brilliant, fabulous choice of hot and cold food. Staff were very helpful and courteous......Will definitely book again, would highly recommend, simply the best hotel in chania

Paweł Czajka

"A Perfect Stay Despite the Roadworks" We've just returned from a wonderful week at the Royal Sun Hotel, and honestly, we couldn't be happier! Although there were roadworks on the access road to the hotel, this did not affect our use and enjoyment of the facilities at all. We had an amazing time enjoying the pool, the common areas, and of course, the stunning views from the balcony- Parking at the hotel is limited due to the roadworks, but this wasn't a problem. The staff were extremely kind and arranged a nearby parking spot for us at no extra cost. This attention to detail was much appreciated and made our stay much more convenient. The breakfast was fabulous, with a wide variety of fresh and delicious options, perfect to start the day full of energy. Moreover, the staff was excellent throughout, always attentive and eager to help with a smile. Great facilities, and the views, both from the rooms and the common areas, are outstanding. Definitely a highly recommended experience, and we look forward to coming back soon.

Chloe Mcgrath

Had a lovely family holiday here. Rooms are amazing loads of space biggest balconies I've seen. Views are amazing. Food was lovely my only criticism is lack of kids options for evening meal. Hotel is lovely and clean, staff were very friendly. They were helpful when looking for desserts for my little boy who is lactose free. Had entertainment every night, my kids l9ved the mini disco. Entertainment pool side was great always had something on offer for everyone. We will most certainly be back. The road works going on caused no issues with our holiday. The work men were polite never heard anything in the hotel. They dampened down to limit dust produced. It made road narrow outside hotel but had a path so could walk easily with kids and pram.

Alexander Werginz

Stayed from 11-18 September 2024 for a week. We haven't been on a real vacation for 15 years for various reasons, so this time was very special for us. Had an unforgettable week at Royal Sun Resort, and Tenerife in general. The view of the ocean and the Los Gigantes cliffs is amazing. The staff is hardworking, extremely friendly, and helpful. Manu stood out by a mile. In the evening, he manages the Imperial Bar, recalling your drink preferences, aiming to please everyone, and always finding time for a pleasant chat. Despite the roadworks, it's far enough away to not cause disturbance and in our case, not audible. The workers are friendly and strive to quickly clear the road for you to pass with the car. Hopefully we will be able to come back next year.

Chris McGrath

This is a wonderful hotel, very spacious well equipped rooms, friendly staff and good food. Yes they are carrying out some building repairs on the road outside, at worst it's awkward when coming and going. No noise, the builder are constantly damping down the area where they are working to minimise dust. Only downside for us are the steep hills, but it's only 5 euros from the harbour and centre. We will definitely be back to the hotel and Los Gigantes...stunning views...we are here on a family holiday it's wonderful, quiet, peaceful but still plenty to do for entertainment.....

Natalia Kwaśniak

Stunning hotel in great location. Close to promenade, ocean, natural pools. The weather was much better than in the north part of the island and also it was less tourist. The views from restaurant, room and even stairs between the floors were breathtaking. The room was big and equipped in lots of cosmetics, toiletries etc. like in 5 star. We were a bit concerned before our stay because we read some reviews about cockroaches, but we haven’t seen any, everything was perfectly clean (except few hairs in bathroom). Staff and service was amazing and there were no problems to find free sunbeds or tables, it didn’t seem overcrowded. Evening performances were rather calm like live music, however we expected more party mood in adults only hotel.

Cherie Milburn

Barcelo Santiago is my favourite Barcelo hotel and I’ve been to a lot. It cares about relaxation and wellness which is seen across the premises. With delicious food and drink, day and evening entertainment you can relax in the sun or you can join in the animation crews games. This hotel is very personable which as a solo traveler I appreciate. It’s my home from home twice a year and the staff are always fantastic, know your drinks when you return and always have a smile. It’s a beautiful hotel and I always feel like I’m on a cruise.

Phyllis Grant

This was our returning 5th visit to Barcelo Santiago. We usually stay 3-4 night early November. this hotel has not disappointed us yet. Prior to arrival I emailed requesting a room and to reserve Bali bed. both my requests were upheld. and we had a wonderful stay. The food on previous occasions was not consistently the same standard.However this year the food was consistently of high standard breakfast lunch and dinner.

Barry Little

The Barcelo Santiago is a lovely hotel to stay in the location is stunning. The staff are really friendly and happy to help the food is in abundance lots to choose from the beds are comfy and the room has air-conditioning and free WiFi. Lifts to every floor, which is good for those lesser able you really don't have to venture far out of the hotel as the hotel has everything you need. The reason for my overall 4 star is. People smoking on balconies and the fumes drifting up to other balconies where other people who don't smoke are trying to enjoy being on holiday. This could be simply rectified when checking in. Are you a smoker? Yes. Then, put all the smokers on one side of the hotel. It would be nice to have a complimentary bottle of water in the fridge in the room, especially when you just arrive. I think this day and age, the majority is non-smokers, and this should be considered at the time of check-in I've been to hotels across the world and now if people want to smoke they must leave the hotel and smoke in a designated area.

Jon Pulling

Third stay here, and pleased to say quality and attention to guests has remained consistently high. Nice to see the addition/investment of larger parasols and lounge seating to create a larger "chill" area on the sun terrace. For those who prefer to just sit upright, rather than lay on a sunbed, this is ideal. Also these seats are well served for refreshments by bar staff. The entire hotel is very well kept, the pool, sun terraces, sunbeds and parasols, landscaping and other facilities. Any minor issues we've had were easily reported to reception or via the app, and usually responded to within a couple of hours and resolved first time. Staff are friendly and helpful, always very customer focussed. The only slight let downs, which aren't reflected in the rating since they are outside of the hotel to rectify, was that the transfer time can be a couple of hours if going on a bus/coach, or about 50 mins by taxi (costs about 70 EUR one way), due to the distance from the airport. The other was that the land facing rooms can be subject to loud noises from the nearby bars or street late into the night/early morning. This is new, as on previous visits the festivities usually ended around midnight. Although this was reported to reception, there is little they can do. Other guests we spoke to were offered a room change, but only to a room on the same side; a change to a sea facing room was offered at additional cost. Overall, as prices have remained reasonable value, we are very happy with our stay again and will definitely consider this hotel in future if costs remain so. Overall, highly recommended.

Serena W

We love this hotel! It’s the second time we’ve been back as it’s so great. With 2 pools separated from each other you can have a choice of ‘lively’ or ‘quiet’ depending on what you prefer. Never had a problem getting a sunbed here. The staff are all very friendly and helpful. The restaurant is great and staff very efficient. A special mention to Elena for being so helpful and friendly when we were booking our Grill/Italian restaurant reservations.

Ravi

We visited in the summer and had a blast! The rooms were lovely and the location was great. Only a few minutes walk away from the stunning black sand beach. The main reason for leaving this review was for the amazing entertainment in the evening. The whole team were superb, in particular, Raquel who my 8 and 5 year old loved and were thoroughly entertained by. Food options were excellent. Thank you all at Landmar x

Tyson Bourne

An unforgettable experience! I had the pleasure of staying at this wonderful hotel, and I couldn’t be more satisfied. The activities offered are varied and entertaining, perfect for families and couples alike. Every day, there was something new and exciting to do. The food was another highlight of my stay. The dishes were delicious, with a wide variety to choose from—everything from international options to local specialties, all of exceptional quality. The rooms are spacious, comfortable, and fully equipped. I loved the cozy atmosphere and the attention to detail in every corner. It’s clear that they put a lot of care into everything. I would like to make a special mention of Yurama, the front desk manager, who made our arrival and stay even more pleasant. Her kindness, professionalism, and willingness to help at all times truly made a difference. Thanks to her, we felt at home from the very first moment. In short, this is a hotel where the service is impeccable, the facilities are excellent, and the experience is unforgettable. I will definitely be coming back soon!

Marie Kioseff

We’ve been to this hotel 3 times now and honestly it’s amazing all of the staff are friendly, helpful and went above and beyond. Every aspect of the stay was fantastic. I have felt that each time it’s become even better. This year in particular the food, entertainment and spa seemed to get better. We loved the queen tribute band, the neon colour party and funfair. My children enjoyed all the sports like mini golf and football making friends from other countries. A variety of food and drink and we all loved the spa. The new signs put up were clear explaining where things were. Because we are returning customers we have had perks including attending the two restaurants Italian and the grill. We sat outside and saw the sunsetting was beautiful. This year they’ve also created brilliant photo opportunities with some things put up around the hotel. A giant deckchair , large Door and chair with lights behind (see pictures attached) Just one thing that we would say is the splash park needs revamping as it’s become a little tired. Repainting and the flooring was warn. But still accessible and my children enjoyed it. The games were fun like playing pool, air hockey and some highly addictive new pearl game that all the children wanted to play to get tickets. Again the prizes were rubbish and I think they would much prefer winning a sweet or something better than a tacky cheap plastic toy. But this is in a lot of hotels and not a reason not to stay! You could avoid them if you wanted to. I’m sure we will return again. What I also noticed was so many people who live in Tenerife also stayed there so it says something when people on the island come and stay. Equally a mix of English, Spanish, French and German with staff speaking different languages. Playing a variety of music from different countries. Thanks for a fantastic stay and hopefully see you again soon.

Balogh Nikolett

This is a real childfriendly hotel. Our children love it. Our room is spacious and beautiful with nice view. The food is great, we love the snack bars. Staff is very kind from reception to restaurant. Speciel thanks for Thossiane in guest services, she is extra kind. Thanks for everything.

Devon Griffiths

Such a lovely hotel and team! Honestly couldn't fault it at all, we really enjoyed staying here. Everyone was very attentive and super helpful! The bar staff and waiters were friendly. The entertainment team were great, and really got everyone involved! Ricky, Anton & Luis were brilliant entertainers, they really get everyone involved and made sure there was always something to do. We’ve had the best week, and would love to come back again! ☀️

Melanie Klein

This place was immaculate, the staff cleaned all the time. The reception and event planning staff, communicated well and were genuinely kind people. There are 8 large floors at this hotel and 3 employees guessed my room number correctly on only my first day. Special thanks to Margarita, who made the check in process as quick and enjoyable as it could be - this lady was as helpful as she was funny. I loved the low-touch nature of this resort. The staff leaves you alone to enjoy the amenities and relax, but if you wanted to get lively, there were well organized activities. We loved Ricky, he made our stay so much more fun!! It’s close to the beach and many affordable shops for souvenirs and women’s clothes! The resort sleeps at midnight and is almost exclusively made up of couples of all ages.

Michelle Sherriff

We came as a family for 2 weeks. Been coming for 20 years it's been good and bad over the years but this year there has been a lot of improvements. The food is good, it is very clean, all the staff have been amazing. The animation team are very hard working and make everyone happy, especially Ricky. Well done to everyone at landmar and see you again in January xx🎊🎉✨️

Dean Fitzsimmons

The best hotel experience. The food was top quality and the pool and entertainment/games were great fun all week. Special shout out to the animation team especially Anton, Ricci and Louis, provided great crack all week and the nicest guys. 100% would recommend.

Lucas van de Pieterman

Last week we have been guests in this hotel for the second time this year. Once again it was a great experience. Nice hotel in a quite little town. Although the hotel is large there is never a moment that you feel you are in a large hotel. Rooms and roomservice are excellent. Food has variations per day and theme. Animation team is very good. Ricky and Sofie and the rest of the team tries to bring you the maximum in experience and animation. With games for all ages

T. Mason

This hotel is situated in a great location close to bars, restaurants, the beach, and amenities. The apartment stayed in was large enough with a good sized living area and small open plan kitchen a good sized bedroom with plenty of storage (however lacking in drawers) a nice bathroom with walk in shower. The room was cleaned daily and fresh towels and linen twice a week. The staff are very friendly and helpful. Although the restaurant serves buffet style the food is tasty and with plenty of choice. The only downside we found was the view from the terrace was not great looking onto the back of the apartments in front. I would definitely recommend this hotel

Stacy Stepper

It was a very clean place. Receptionist, cleaners, kitchen staff, all super nice and friendly. Felt very welcomed. Super easy access to the business near the main st as well as the strip along the beach. Room had everything you need. Microwave, fridge, etc. Balcony has a sun awning to cover up when it gets too hot outside. Food for breakfast was pretty good too. Chef will make you an omlette. Will definitely use again if I return to Tenerife.

M. Can Ates

If you are looking for a nice family holiday, stay away from this hotel. There is absolutely nothing for kids. The swimming pool is extremely dirty( they dont clean the pool properly )plus very small if you consider the number of people staying in the hotel. Hotel commercial videos they advertise the beach but unfortunately the beach doesn't belong to the hotel and you need to pay 18 Euros for sun bed plus for your food and drinks extra cost. I have to give credit to bar staff ( Antonio,Arthur,Albert,Jacqueline ) they are really friendly and hard-working people, and I can say only positive thing about this hotel. But I can't say good things about buffet, you get same things over and over again and very poor quality. I would say never book all inclusive you will regret it . In general, Spanish people are nice and friendly. Costa Adeje is a nice resort but if you want a nice family holiday never book this hotel. Very disappointed with the hotel specially my 12 year old son it was very bad experience for him which is nothing for kids plus all he can do swimming but pool is very dirty and holiday turn into hell for him.

Lorna Esson

Great looking resort, lovely surroundings and close to the beach and restaurants. Room was clean and a good size. Has the steps outside straight into the pool which was worth the extra. Breakfast was good although some variation would have been nice. Only downfall was the ceiling fan didn't cool the room much, proper air con would be better.

Pintér Balázs

Nestled in a prime location, this charming hotel is just a stone's throw away from the serene beach, offering guests the perfect blend of sun, sea, and sand. The vibrant neighborhood is a treasure trove of culinary delights, boasting an array of bars and restaurants that cater to every palate. The hotel staff greets each guest with warm smiles and attentive service, ensuring a stay that feels like home away from home. While the hotel's dining options present a delightful journey through diverse flavors, there is an opportunity to enhance the vegetarian fare, promising a gastronomic experience that is inclusive and satisfying for all guests.

Ula

The hotel is large and modern, communal areas are very well maintained. The room was very spacious and freshly decorated. There are various activities at the hotel with friendly entertainment staff, they are on most days. We enjoyed volleyball and a jewellery market. The pool was very clean. Good location, close to the airport and away from busy very touristy places. Lots of parking spaces nearby. There were a few annoying things like having to pay cash for towels/ cups for all inclusive. The cash machines charge you a fee of €5. You had to carry cups around with you or you lost your deposit. The floor in the room was cleaned with a strong chemical and left a sticky layer. The shower was annoying as it was dripping and the door wasn’t shutting well so had to be slammed. Small things but can get irritating.

Fiona Hill

Lovely hotel with good rooms and pool. Beds made every day and if you leave towels on floor in hallway they will change them which was a good service. Breakfast is very good with a wide selection you could want. Poolside snacks daily. Evening meal had a variety of food which we found as we had a party of 10 there was something that everyone could find to eat. There is a few shops, bars and restaurants in walking distance but not loads in this area. Great holiday with entertainment every night.

Elizabeth Drew

A lovely holiday at this hotel. The rooms were spacious and well equipped and it was good not to pay extra for the safe. There was a wide choice of food at all meal times but I did find the speciality Italian meal a little disappointing. Great pools and we never had a problem getting a sun bed whatever time of day I found the location to be good as there was a variety of walks from there but some may feel there's not much around if wanting night life. The free shuttle bus was very handy.

Damian Kowaluk

Very good location if you're looking for a quiet and chilled holiday. Food was great and something new every day. Staff was great, always smiling and willing to help. The only down side was shutting the pools down at 6pm and poor entertainment. If you don't have full inclusive there are restaurants to choose from that are affordable too as the whole island is approx 20% cheaper than the rest of Europe.

Anthony Morley

We recently stayed at the Alua Atlantico Golf Del Sur and had an overall enjoyable experience. The hotel was impressively clean, and the music around the pool area added a vibrant and relaxing atmosphere to our days. However, there were a few drawbacks. The main restaurant had a noticeable issue with flies, which was a bit off-putting. On a positive note, the smaller buffet restaurant was much better, offering a more pleasant dining experience. The pool bar, although a nice spot, was often busy, and there was a noticeable lack of replenishment of snacks, which was disappointing. We also found that the All Inclusive Plus package wasn’t worth the extra cost, as it didn’t offer significant added value over the standard all-inclusive option. Despite having a good time, we’ve decided not to return to this hotel. Instead, we’re keen to explore other options in the Golf Del Sur region for our next trip.

Piotrek

Great food, everyday a lot of meat options to choose from. Spacious and practical, although quite old rooms. Higher floors have a pretty nice view on Costa Adeje and partially the ocean. Unfortunately the ratio of kids to adults was surprisingly high, which was pretty exhausting. All in all really nice stay :)

Dave Smart

This is a very generous 3 star. The family rooms are not very good and don't match the photos. Paper thin walls but you also hear the people walking above you. Family side of the hotel doesn't have drinks available after 5.30ish so you have to walk quite a way to get a drink. For families with babies, they don't serve dinner till 6.30pm which we found very difficult as our babies bedtime is 7pm so getting him to wait and not kick off before and during the dinner was a test. Kids entertainment is ridiculously late, think it was 9.30pm? 2 receptionists were absolute legends though, definitely part of the reason they got a 3star. Helped where needed, always smiley and friendly.

Matthew Dakin

A nice hotel with good facilities and friendly staff. Food in the buffet was repetitive but generally good. The Italian wasn't very good with very little on the all inclusive. Drinks were OK. Amstel on tap and the spirits were your normal local spirit but with an actual percentage. Ideal for Siam park as there's a shuttle bus just down the street outside Duke shops

Matt Mason

We had a family room in the white annexe building at the rear of the hotel. Very first impressions of the room before I’d even unlocked the door weren’t good. You can see the blackout curtains are tatty and worn and in disrepair, ripped and holes everywhere. The rooms are dated and look nothing like the modern, minimalist rooms on the brochures. We are a family of 4 travelling with our 7 and 5 year old. The sofa and fold out beds aren’t the best - I wouldn’t enjoy a night on them. My 5 year old wanted the bedroom straight away as soon as we arrived. There is a kitchen in the room with a fridge, hob and microwave. We only used the fridge to keep drinks cold and the kettle to make a drink in the morning. There wasn’t enough cups and glasses for 4 people in the cupboards and the cups we had were chipped and had sharp edges. The soap dispenser in the bathroom looked dirty and was hanging on by a wall plug, twisted at an angle. The water that comes out from the taps isn’t clear, it’s yellowish. There’s a large wardrobe in the bedroom to unpack some clothes - but we felt that more storage is required to organise the kids clothes. My suggestion would be to take the kitchen out - just have a place to make drinks and keep the fridge. Even create a partition wall to have a separate bedroom for children. Kids splash park area is good and my children used it twice briefly during the week - but they preferred the main pools around the main side of the hotel. Despite the hotel being full (we knew it was full because we complained about our room on our first morning and was told we couldn’t move rooms) - there are no food refreshments on the family splash park area. The drinks stop around 6pm - beer pump, fizzy drinks and hot drinks - everything else you have to walk through the hotel to the other pool bar. The buffet is ok but it’s not very inspiring. We decided to eat out 4 nights out of 7. Breakfast is probably the better offering. Day time snack bar by the main pool is basic and looks and tastes very cheap. The all inclusive drinks aren’t great either. I understand and support plastic and paper cups around the pool - but at night time when people dress up you’re still drinking out the same cups. The fizzy drinks are flat and the spirits just don’t taste the same. The pool area - I didn’t see anyone pick up a single cup or plate to keep the place tidy. There are bins available which we made use of - but lots of holidaymakers leave waste around sunbeds and it’s left to the next guest to clear up. No entertainment on a Sunday, it’s the teams day off. I have to say thank you to the staff that served and helped us, they work extremely hard. We made friends with a few couples also travelling with children during our stay - all of them made complaints to reception. A couple next door to us had no air conditioning so they had to be supplied fans. Everyone agreed that the rooms were tired and out dated. To sum it up - it was a bearable stay - the room, although it was tired and lacked maintenance, it was kept clean and we made a go of it. It was our honeymoon (yes, with children!) but the hotel didn’t acknowledge that on our booking. If it wasn’t for our two children that just enjoyed swimming then we’d have probably had to move to an alternative hotel.

Tim Lewis

Overall was good. We stayed in the annexe room and was very dated and tired. Beds uncomfortable. Not great WiFi. We hardly stayed in the rooms as we had kids with us and was exploring the island most days. Food variety breakfast lunch and dinner was good. Staff friendly and helpful. Hotel was reasonably clean. Pools were good and children loved the entertainment. Location was good. Short walk away from beach and markets. Overall I would stay again but maybe upgrade to another room.

donna reidy

We literally stumbled into this hotel and were greeted by Jorge and a glass of champagne!! So refreshing. We didn't have a booking and got a room that was perfect for us. We enjoyed our stay here immensely and can't wait to go back. Jorge at the front desk was so kind and efficient. Wonderful stay

Iryna Huzhva

Absolutely amazed and satisfied with the hotel. The staff were friendly and very very helpful in any sphere: reception, cleaning and kitchen. Especially cleaning ladies were so kind and open hearted that you feel like home. The room was big enough, all the amenities were present, including bathrobe, slippers, dental, shaving and sewing kits. Everything was neatly cleaned everyday. Also two bottles of stilled water were provided every day, which was also a great advantage. Location of the hotel is perfect: 5 minutes walking and you are at the beach and face the cafes and entertainments. In 15 min walk you can get shopping streets and restaurants which are especially magical in the evening. The hotel is also quite accessible from bus stops. You can get any point of the island. The staff at the restaurant were also amazingly helpful and friendly. The hotel is for adults only, so there was always quiet which was also good advantage of the hotel (personally for me). And one more thing that made my heart melted: very attentive and professional care of disabled people. I’m definitely stay at this hotel again next time I visit Tenerife.

PhilipManghan

This is our third stay at Hotel H10 Big Sur and there is a reason why we keep returning. We find the staff friendly and helpful, particularly so this year when I had a medical emergency and the staff were very supportive. The hotel is very comfortable and always clean and well presented. We particularly appreciate its calm and quiet atmosphere. The food is excellent with plenty of choice. Thank you H10 Big Sur for helping to make our holidays so restful.

Aiza Sace

We had a horrible experience in this hotel. We had been discriminated and humiliated and the worst experience I had in Tenerife. We went to this hotel before going back to the airport to visit our friend who was staying in this hotel. We come to Tenerife often and we wanted to check this hotel out as we’re thinking of booking rooms next time. Lo and behold, the receptionists, at least three of them treated us horribly and was told that we are not allowed to go inside, visit our friend’s room, not go to the bar, not go to the pool. In short, we were told to go away. Whilst these policies are ridiculous, we never questioned these. However, the way they talked to us was unforgivable; they created a scene in the lobby, shouting at us and people were staring. We were unfortunately discriminated and we definitely do not deserve such treatment.

Phil Crowder

Beautiful hotel lobby. Checked in and met with a glass of Buck’s Fizz, we stayed half board and we thought both breakfast and evening meal was lovely with plenty of choices. Our sea view room was a nice size room looking out to sea / harbour. The swimming pool area was always clean and a nice pool. The bar with night time entertainment was great, we personally thought it would have been better if the entertainment had finished half an hour later but I understand not everyone would want this. And lastly but very important is all the staff were so friendly. Would I stay again - Definitely if I can afford it because it’s not cheap to stay here.

Jessica Frost

Staff all very friendly and helpful at all times. Breakfast had a great selection which changed slightly each day. We had the best time staying at flamingo beachmate. All was very clean, the pool area was spectacular with amazing views over the sea. The pool bar cocktails were really nice along with the food. I couldn’t fault anything about staying at flamingo beachmate and we will definitely be returning in the near future.

Cristian

This is no place for rest during holidays. The source of noise is not from the surroundings, but from the live music in open air every single evening. No choice to opt out, because the rooms are not soundproof.

Alexandru Savu

Great place, my family and me enjoyed our stay. Room was spacious, clean. Big terrace overlooking the sea. Bed was great. Staff at the hotel are friendly, professional and kid friendly. Nice well maintained pools(kids and adults). Good access to the beach and bars. Breakfast good with variety. Would recommend to friends and family. Parking was tight but manageable.

Craig Swinscoe

Low quality hotel, room and staff very below par then after all this had a very rude a pushy customer service lady from the west midlands trying to force a second holiday on us for half price!! SCAM SCAM!!! Avoid like the plague people scam of a hotel from the start!!

Mathilda Zavoianu

The hotel is beautiful and quiet, with clean and spacious apartaments. 2 steps away from the beach . Very good pool.

Lily

We just came back from our holiday and I would like to share my opinion on my experience at the hotel. The hotel looked nice both outside and inside, and the staff were fantastic, very friendly and helpful. The rooms were beautiful and always clean. Food's good too. However, the pools were so cold that most just ended up in the jacuzzi or stayed around the pools. The pool water was colder than the water in the beach. One downside was that, even though it was an all-inclusive hotel, there was still a deposit required for beach towels (which you do get back). You also had to pay €1 per person every time you wanted to change it into a clean towel, which was inconvenient. The safe was also something you had to pay for. Booking dinner each day became frustrating as well. When ordering drinks like water, Fanta, Coca-Cola, cocktails, or beer, anything in the all inclusive deal, you had to keep scanning your wristband each time. Additionally, you couldn’t take a bottle of water or a snack from the main restaurant, which made going out for tours more difficult. For an all-inclusive, I felt a bit monitored as there was a lack of casualness or freedom compared to other hotels that I've stayed at. It was the small things that became annoying. But overall, the stay was really nice stay, and I'm still grateful for the memories there.

Peter Banks

Just a quick 4 night break here in the sun. Sea view room with great views. Food was very good (only used the buffet restaurant). The restaurant gets very busy and you have to book for an evening meal. Entertainment was very good every night and again it gets very busy so you need to get a seat early. There are three pools. The rectangular pool by the spa and gym is the warmest and is in the shade for a lot of the morning.

Nicole Monaghan

The only nice part of staying at this hotel was the hotel checking us in early. Myself and my friend were the youngest staying at the hotel (not a problem for us) however to the other guests and staff we were treated as though we were disgusting, causing problems and being loud and obnoxious. The looks the staff and other guests gave us were disgusting (we were dress appropriately at all times) At dinner the staff let other guests (old men) shout “hey blonde” to my friend on more than one occasion, the staff at dinner were rude and dismissive and at one point just decided to throw out our drink order and not bring it to the table. We rented towels for the pool which we didn’t use because we felt too uncomfortable to go and sit by the pool because of guests and staff, when we returned them at the end of our short stay they refunded us 0 euros and told us it would clear by the end of the day, it’s been 5 days now and still haven’t received a refund. The rooms are dull and depressing, beds are extremely uncomfortable. For $1000 AUD you expect to get a nice stay/experience but honestly the hotel alone ruined our whole trip. Absolutely will not be back and i highly suggest anyone considering this hotel does not chose to stay there if you are under 50/60 years of age.

Elena Ciriani

The 5 stars are well deserved. The staff was super friendly. The buffet has so many choices that there is always something for anyone and the room was beautiful and new. A lot of activities all day around to enjoy. A special thank you to Pedro who went the extra mile for our tv problem.

Chris Dworczyk

We stayed 11 nights, paid 3k for the full holiday package (room 206). Overall a really great hotel with good facilities, but the room we were given was atrocious. Outdated and falling apart, the AC was nonexistent, as a matter of fact some nights we left the balcony open as the outside was colder than inside. Then after 3 days some wretched smell started to proliferate from the bathroom. So every time we returned to the room we were hit with hot smelly air. We complained about the AC and were basically told "hotels fully booked, everyone is using their ac as we have a heatwave, so deal with it". Random things stated breaking like the soap dispensers falling off the wall, and the shower head fell apart leaving it unusable (luckily happened on the last day). The pool party was very fun though and the food pretty nice for a buffet (it can only get so good), and the cocktails were decent, if the room issues are fixed then we would consider returning.

Dawn Charlesworth

Fabulous suite and clean. Staff very welcoming and friendly. The rooftop bar is a must but drinks aren't included even for all inclusive customers. The sunsets are amazing to see. Not much choice of food in the restaurant but all fresh and plenty. Our suite was spacious and comfortable. We were on the first floor and at the front of the hotel but there was no noise from traffic or people passing. Overall it was a very enjoyable holiday and would recommend it

Jacqueline Hall

Fantastic hotel. Were welcomed with a sandwich, water and fruit as we had missed dinner on arrival. Also offered a glass of proscecco. Stayed on the Adult only side, which was very peaceful. The suite overlooked the pool and was beautiful and very clean. Complimentary dressing gowns and slippers! Bottled water in the fridge, replaced every day (also plenty of bottled water at mealtimes.) Food was good with plenty of choice and many things being cooked to order. Polite staff. Not far to beach, bars and shops Will certainly come back again. Fantastic hotel at a sensible price.

R Jabbar (The fells are calling)

This was my first time here and I was very impressed. Lovely spacious clean room with balcony. Bathroom fittings a little worn, but worked very well. Shower brilliant. Had to pay for the safe, but reasonable. The staff were all very pleasant and helpful. Reception is fabulous. Pools are nice. We were all inclusive. Quite frankly the range and variety of food was truly exceptional. I have never stayed in a better place, all inclusive, for food. Bars dotted around the place were good. Kids happy with the food too. Enough choice for everyone. The dessert choice was amazing. Hotel 5 mins walk from the beach and shopping centres. Plenty of other things to see further away, on foot also. I would be back in a heart beat. The effort the staff made for Halloween was really above and beyond. They all dressed up, lots of make up, and the food followed a Halloween theme. The restaurant buffet was decorated extensively. Fabulous place. My only gripe? That they didn't have open bottles of cava available in the wine area. I always had to find someone and get it. Never failed at that though!!

Bonnie Hand

Hotel is lovely rooms are cleaned daily to a high standard with fresh towels etc. The pool was clean with plenty of activities for the kids and adults if you wish to be involved. The kids particularly loved Anya and Pilar. The food is plentiful and you won’t go hungry. That been said it was nice to get a break from the food by eating out a few nights . I cannot fault this place we would visit again. The hotel also organise your trips which was nice and there is a bus out the front of the hotel for pick up for trips.

Philip McCloskey

I have just returned yesterday from an amazing two week stay at this hotel. Where do I start…. Angelica, who looked after my room and was always the first person I saw when leaving my room. She looked after me so well and it was great to see a friendly face first thing in the morning, wishing me a great day. The reception team who greeted me late at night on my arrival where so welcoming, including the food packet they had prepared for as as my arrival was so late. They continued to assist me throughout my stay, even smiling through my somewhat silly questions. Working myself in the hotel business I was so surprised at the work the bar staff put into their jobs, seemingly with no effort. He told me I had to mention him so, “Luis you where amazing” 🤣 although I think Jose Luis was definitely the star, trying to teach new Spanish words when he could. The entertainment was also great and in short… a perfect holiday. Just need to find a holiday company that covers my next holiday at his location and I can not wait to get back next year, this time for 3 weeks. Thank you so much for a great time. Philip

Sandra Tidbury

Wow! Amazing. Stunning hotel with lovely warm staff who can’t do enough for you. For an upgrade to full sea view when we arrived which was perfect. Lovely location with a nice walk to the harbour. Lots of bars and benches to people watch and enjoy a beer or 2 . The hotel was so clean, everywhere, there was a huge amount of choice at meal times all cooked and presented beautifully. The entertainment was brilliant , especially “Elvis” ! We haven’t been abroad for at least 8 years and it was magical from beginning to end. Huge praise for everyone at Arona Gran ! And thank you very much ❤️

Bob Bell

Top notch! Looks amazing and has a nice relaxed atmosphere inside and out. Hydro pool outside is bliss and the other pool is perfect temperature to cool off and have a swim/chill. Food is fantastic and there’s plenty of choice, I’ve been having two/three plates a night it’s that nice so be warned if you’re like me and have no willpower 😅 Can eat overlooking the sea if you like and it’s perfect at night as you’re watching the sunset. Staff are super friendly and always happy to help, oh and the cocktails are gorgeous. Best hotel I’ve stayed in, will be back!

Inga Elphick

Just finished a wonderful stay at this hotel. Stayed half board. The quality of food was first class. Aqua-fit each day was great fun, the pianists in the evening were superb and evening entertainment by the pool was varied and entertaining.The staff were attentive and professional and the hotel was kept beautifully presented. Special mention to Valentin in the restaurant and Rodrigo from entertainment. Both went the extra mile, particularly on my birthday. We would definitely return.

Dennis Gilbert

Nice quiet location and only a short walk if you want busier. Breakfast and evening meals are buffet style with more choice than you need something for everyone. Good sized rooms with everything you need. The staff from check in to restaurant to maid service are all excellent. My first visit to Tenerife and will definitely come back here next time.

Timo Shh

Best hotel I have ever been to. The rooms were very clean and the beds were good for us (17, 20 and 49 years old). The cleaners struggle with speaking English but fortunately we could communicate good enough with them to get new fresh towels every day and new bed sheets and pillows whenever we would like. The service was amazing. The staff in the restaurants / bars were very professional and friendly. The only negative I can say about the service are the guys that work at the pool for the towel service. One of them couldn't speak a word English and the other ones were gone sometimes so we had to wait for fresh towels till the day after. All in all the service was great! Next up, the animation. This was so good. Rodrigo is a very good guy and we had a lot of fun with him. We are going to miss his energy and good jokes a lot. I advise everyone who reads this to participate in the animation activities, especially when Rodrigo is around💪🏼 The gym is the best gym I have ever seen on holiday. A lot of devices. Some were missing, but I think overall it is a complete gym for anyone at any age with any goals in fitness. For the location, I give 4 stars. This is because it is a 20-minute walk to the closest bus station, which can be tiring in the hot weather. The hotel is very close to the sea and beach and it is easy to go to some shops and restaurants nearby. The food was amazing, especially the breakfast. Everything was fresh and tasty. 5 stars for food. Finally, the pools. The pools were very clean but also pretty warm, so it wasn't 'refreshing' when we came back from a warm day of excursions. If you ask me, the pools could be a little colder in the summer. The sunbeds and sun umbrellas around the pools were amazing, so for people that like to lay down outside in the sun or shadow, this is a great place. In conclusion, very nice hotel. I hope I will come back in the future.

Patryk Matwiejuk

This was a great place to spend holidays with my family. Food was amazing overall, from classic restaurant dishes to Spanish food. Waiters were at the top of their game and they had to deal with A LOT of people at once. Our room was quiet and had a nice view with the ocean in the background, which you can visit by a quick walk (around 15 minutes) to see one of the best sunsets in your life. Hotel has a playground for kids and a separated swimming pool for kids with a slide. I’ll surely visit this hotel in the future!

Billie Smith

Amazing holiday. We have loved every minute of it. We didn't want to leave. All staff are so helpful and the entertainment team were brilliant. They made my son feel really special as it was his birthday whilst out here and they got him a card and put some sweets in our room, then called him on stage to sing happy birthday and give him a certificate. I couldn't fault the holiday. Andre from the entertainment team made us feel so welcome and was really helpful

Si Grady

Had a great week here 😎 Staff were always amazing. We had to change our booking due to a family loss and the staff helped us at every stage. We couldn't praise them enough. Rooms were great for us, albeit you could hear neighbours 😉😆 Food was great with lots of variety, especially for our fussy children! All the staff were always friendly and helpful but a huge shoutout goes to Sophia who all the children loved. The entertainments team were amazing 😎 Will definitely recommend staying here 😁💪💪💪

Ross Edwards

Amazing family hotel, staff are very friendly and happy and can’t do anymore to help, entertainment staff are funny. We had a issue with my brother being in a wheelchair and when we arrived the room was wrong, BUT this was (on the beaches) fault, the reception staff couldn’t of been anymore help to get my brother a suitable room. A wide mix of foods, plus can’t go hungry with all the different food times, really entertaining pool activities and also splash zone for the kids. we are looking to come back next year but booking direct through them, HIGHLY recommend for a family holiday. Beautiful place

Tomasz Sobczak

It’s tough to say something but I will try describe this how much I can . Hotel and rooms are clean , I can’t say nothing bad word about that . Staff is amazing , animators , waiters , bar tenders except one woman ( I think she is manager of waiters ) she is totally arrogant she doesn’t fit to this team . About food , I am chef at kitchen so wherever I will go I could find something what doesn’t fit to me and my taste . I can only say , food is fresh and a lot of course they not use that much seasoning because coming there different peoples with different taste but without problem you can find something for yourself . In total this was for me and my family very nice experience. If you looking nice place to stay with your family you can choose definitely this hotel.

Caitlin McDonald

We had a fabulous time on vacation here. The staff was so friendly especially the entertainment crew. Marta and Mar were absolutely fabulous and my kids are still talking about them a week later and keeps asking when they’ll see Marta again. The rooms were spacious and clean. The cleaning staff was friendly and efficient. Bianca at front desk was great ! The beach right off the hotel is a rocky beach so not ideal for children but 20 minute walk and you’re on the sand. Only complaint is the check in staff didn’t really explain amenities and we missed out on the dinner show.

ESTRIKE Jacky

The staff is super nice and they do everything for you. Food is on the next level with so much variety all the time. Rooms are clean and wheelchair accessible and also the bar and the pool is awesome. No words to say but perfect.

Susan Stuart

My friend and myself stayed in this Hotel and couldn't fault a single thing, the room was cleaned daily towels changed daily. The room was ideally situated overlooking the pools and entertainment area, and wasn't noisy. The food choices were amazing I even tried octopus which was surprisingly very nice. We arrived home on the Saturday and rebooked on the Tuesday to return next July( I can't wait ) nice there's a fridge in the rooms with TV, we stayed on a half board basis which was great for us, if we stayed all inclusive I dread to think what size I'd be when I got home because the food was so so good. I was very impressed with this hotel.

Paul Goode

I think it only fair to rate the hotel from my experience. This is a hotel that does have a Privilege package and this is what we paid for. As a result of this we benefited from the Privilege facilities on level 6, a deck with plenty of sunbeds, jacuzzi, a mini pool, amazing views and a relaxing, tranquil space, free of noise and chaos. The food in the hotel is incredible and the choice of drinks on all inclusive was extensive and of super quality. Again, I note we did pay for the Privilege and therefore did have access to more than the typical all inclusive. Room wise, we had an incredible view, waking up in the morning and seeing the sea was a real treat. The maids did an amazing job throughout the day and we were incredibly well looked after. The staff as a whole were incredible, always happy, dancing, singing, generally creating a fun filled holiday atmosphere that was brilliant. A special mention has to go to the entertainment team who put on an absolute epic show. Singing, dancing, acrobats, wigs, drag, fireworks and that was just the one night - incredible! I can strongly recommend the Despacio spa, it is a great experience, as a result of Privilege we benefited from the facilities on a daily basis and it was worth the upgrade cost alone. I have no doubt that some people may have had a different experience of the hotel, but the Privilege options for the Conquistador mean that it ranks among one of the best hotels we have ever stayed at, and it has provided the best holiday experience we have ever had. We will be back....

Iulia Boagiu

The overall hotel experience is absolutely great 😍. Staff is really nice and attentive, the rooms have spectacular views of both the ocean (sunsets) and the mountain. 🌞🌴 Food is really good, with good variety - everything gets changed each day, a lot of choices of meat, fish, sushi, shrimp, lots of sweets. On the H10 membership aspect, we only had a birthday surprise one day, which was really nice and felt special. The only strange part is people (other disrespectful tourists) occupying your table if you leave to bring food, we experienced this even with glasses of drinks on the table and other personal items, other people just sat down on our table when we returned, drinking from our glasses.. Other than that, everything was really nice and we really enjoyed our time here. We will definitely choose H10 again. 🥰

Debbie Ashbourne

This hotel is absolutely amazing. It's our second time here and we've already booked for next year. All of the staff are friendly and very welcoming. My daughter has absolutely loved kids club and all of the amazing activities that they have on throughout the day and night. We booked a one bedroom excellence room which has direct access to the pool area. You also get free coffee refills for the coffee machine and mini bar stocked up everyday if you are all Inc. Eva you are amazing and we love you. Thank you for everything.

STEVEN TRAVIS

Amazing hotel. Super friendly and helpful staff. Everything kept so clean. Food was excellent and a great amount of choice every day. The entertainment staff were great, you could do as much or as little as you wanted, they put everything in to their job everyday. The hotel is right next to the beach and just a short walk away is another bay,although you don't really have to leave the resort. Can not recommend this place enough.

Pat Jones

We had the experience package. It was very good. Great spot for families with kids and the entertainment team worked hard to ensure they were kept occupied. Room was clean and comfortable. We were on the ground floor , pool was a staggering 5 to 10 metres, experience restaurant at least 25 metres walk. Gated access to the beach a further 5 to 10 metres. Dropped the service a point as there appeared to be a discrepancy between male and female attitude to job. Without exception all of the female staff were superb and made us feel welcome. Some of the lads appeared to be asleep on the job, wrong breakfast orders etc. Thankfully these were few in number and the other guys more than made up for it, there television in the bedroom was not working and we had a repair chap to the room within 20 minutes, same on reception, I had a car in the carpark within 20 minutes of request. Hence the four star score on this one. The only criticism I would have is the dead heat this is due to the geography of the area as there is not a lot of air movement. The air temperature was about 24/26 degrees but I'm convinced the temperature around the pool was in the mid to high 30s. This is too hot for me but my wife loved it. Other people will rate this 5 star. We probably will go back but we will go for the experience b&b package . This is due to the fact that the area is extremely well served with restaurants and allows more freedom. Secondly would ask for a room higher up in the building as there appeared to be better airflow form second floor up.

Hannah Wubs

Lovely hotel, great location with beautiful views. Nice food especially the excellence breakfast. Clean rooms and beautiful views from the balcony. And most importantly great entertainment team. Fabio does an amazing job at keeping everyone entertained. Sofia is a good fit for the entertainment team. Super enthusiastic entertainment. Very friendly staff who really try to make your stay as good as possible. Especially the hotel sisters (I don’t know their names) go above and beyond. I also hope to see Alberto as a manager next time we come. The only thing that we missed was a bar to sit later at night, as the bar closes at 10. Best holiday I’ve had in a while I would really recommend this hotel!

Maria Cerchez

Totally loved it! Rooms were clean, and ours was huge. The food was wonderful, the staff was nice. The ocean was cold, but that's totally normal. The only thing I didn't really like is that there were only two small pools, one with deeper water, and one with shallow water. It wasn't really busy tho. It was great. View was breathtaking and the whole island is pretty. I highly recommend it!

Anders Lorenzen Andersen

The food is just a big disappointment. I understand it is all inclusive and I had very low expectations for the food, but is it just worse than expected. What makes this more sad, is that lots of other people comment on the same thing and it feels like the hotel has done nothing to improve the food. How important is good food? I can live with a bad mean every now and then. But here you eat at the same place 3 times every day for a week. Then food gets really important for your vacation. Everything else is really great in the hotel. Really nice rooms, great service, good activities. Really well done concept except the food.

Jacob Northover (Wonder)

Fabulous The room was stunning with controls for the air-conditioning. The beds were comfortable. The room and linen were very clean, and the fridge in the room was cold. The hotel is very busy, but the staff still managed to keep it clean, tidy, and maintained, and still had time to be helpful and friendly. We never had to worry about sunbeds or waiting for drinks as there were plenty of bars and beds to choose from. Our flight was late into the evening, so we asked for a late checkout, but unfortunately, we couldn't keep the room as the hotel was fully booked, but we were offered the use of a shower and a room to store our luggage so we could still get the most out of our last day on holiday. We can't wait to stay again!

Bene Amery

The resort has a very friendly staff and is spacious, featuring five swimming pools and entertainment for all ages. While the food wasn’t the best and snacks were limited (mostly leftovers from lunch), and ice cream was only available during lunch and dinner, the drinks were plentiful and all-inclusive. The resort is very clean, with spacious bedrooms, and is located in a touristic area of Tenerife, close to a shopping mall and the highway, making it a great base for exploring the island. This review includes more details, pictures, and a video to give you a better sense of the experience. You'll find additional insights on the resort, its amenities, and the overall atmosphere, offering a closer look at what to expect during your stay. Enjoy! 😉

Andy Wheldon

I recently stayed at Hotel Riu Buenavista and had an absolutely fantastic experience. From the moment we arrived, the staff were welcoming and attentive, ensuring our check-in was smooth and hassle-free. The food was consistently excellent, with a wide variety of choices at every meal, catering to all tastes. The buffet always had fresh, delicious options, and the specialty restaurants were a real treat. Although I’m not disabled, I truly appreciate the effort the hotel puts into providing accessible facilities for everyone. The seating areas and sun beds designated for those with disabilities are such a thoughtful touch, ensuring that all guests can enjoy their stay comfortably. The pool areas were spotless, and there were always plenty of sun beds available, which is something I value highly on holiday. We never felt crowded, and the whole atmosphere was incredibly relaxing. Overall, we had a brilliant time and will definitely be rebooking for 2025. I highly recommend Hotel Riu Buenavista for anyone looking for a relaxing and inclusive getaway!

John Legge

Very clean. Friendly staff. Four restaurants, including Asian and Italian themed (both of which you can book once a week). Good selection of drinks and cocktails. 5 pools including one for small kids and one for adults only. Plenty of beds, I went down around 8.15 each morning and always managed to get 4 together, even though loads already had towels on. Went with 14 and 16yr old sons. Had one outer door and 2 rooms next to each other, each with own front door and balcony, allowing the kids (and us) a bit of independence. Would definitely stay here again.

Angel Banks

Very nice hotel. The hotel was clean throughout. The buffet breakfast was very nice and good a selection. The cocktails at the pool bar were really good. All staff very polite and helpful to our needs. The bars are in walking distance but the hotel is so quiet at night and couldn't hear any noise, so a good comfy sleep every night. The balcony was very private (view of outside hotel) Would recommend vanilla garden to anyone staying in Tenerife.

Ellis Samson

We had a lovely experience at Hotel Vanilla garden. Firstly we were greeted by Pedro at reception who gave us welcome drinks and advised us on how to get to our room. When we entered the room we were pleasantly surprised by the size, the cleanliness and the comfort of the room. The bathroom was clean and of a good size and as was the balcony The pool area is fantastic, with music playing quietly through the day. Sunbeds are comfortable too and the jacuzzi around the corner is a nice touch. The DJ set and pool party on Wednesday and Saturday was also a nice touch. Bar staff are all friendly and can’t do enough to help. There are 2 aspects of the hotel which resulted in a star being lost. First one is the selection of food. Although 90% of what is available is tasty and good quality, a couple nights we struggled to find anything we fancied due to the small amount of choice available (small buffet area) and so we ate out a couple times. The breakfast sausages also weren’t great and the bacon and fried eggs are only available from the show cooking counter. This didn’t massively impact us and we were still mostly happy with the food. The last point (although I believe the area was having some water supply issues at the time so this could be the reason) was that the pressure from the rainfall shower was awful and the temperature was difficult to get right, so I ended up using the handheld shower most of the time. Overall we thoroughly enjoyed our stay, it’s amazingly quiet for its location and everyone here is lovely. I would definitely come back to this hotel without hesitation and if you’re looking for an ideal place to stay in playa de las Americas without all the noise, this is the place.

Helen Pannell

Beautiful boutique hotel, went half board, plenty of options with food both at breakfast and evening meal. Staff were lovely and very helpful. Lots of steps to get down to pool if your room is near reception. Just 5 mins walk from the front and Veronica strip. Construction at rear of hotel (not in hotel) near where pool situated, could here noise but did not disturb us too much, could not here from room however we were the opposite side of hotel near reception

ieva zelvyte

Just had a very pleasant 1 week stay at this hotel. The rooms and hotel itself were modern and clean with surprisingly good sound isolation and the staff was friendly. It is a smaller hotel which we enjoyed as it was quite and not overcrowded. The pool was big enough and if you did not sleep in, getting sunbeds (we went in 2nd half of September) wasn't a big problem next to the pool. The hotel also seemed good in case you would consider staying for a workcation or just business as wifi quality was very good in the rooms and the rooms even had an ethernet connection.

Emily Newark

Had the best week stay here! We had the standard eco room and there was not much more we could have asked for. Huge bed, effective air conditioning and lovely view. Cleaners do a deep clean everyday, pool area is immaculate, and staff go above and beyond. Cheap cocktails and even a happy hour! No rush for sunbeds too! Will be again soon :) Location is 5 minute walk from the beach and 20 minute walk to the Golden Mile. Siam park also in walking distance!

Dmitrij Lanovoj

I had a great experience staying at this hotel. The service from the staff was excellent—always friendly, attentive, and ready to help. Their warm attitude made the stay even more enjoyable. The food was delicious, with plenty of variety to suit all tastes. Every meal was fresh and well-prepared, offering options for both healthy eaters and those looking to indulge. The location of the hotel is also a major highlight, conveniently situated with easy access to local attractions and stunning views. Overall, this hotel offers a wonderful combination of good service, tasty food, and a great location. I would definitely recommend it to anyone looking for a comfortable and enjoyable stay.

Joseph Kent

We don't know how this is 4* we were here for 6 nights all-inclusive. 2 of the nights the food was really good, the other 4 nights, the selection for lunch and evening was poor, if you don't like chicken on the bone or rabbit, go somewhere else... You can't get a coffee before 8 o'clock, and even after 8clock, you can only get coffee from the resteraunt where you can't take your cups out, so if you want a coffee in your room, take a kettle is the only option There is no entertainment, not even music, the only music we heard was from the laundry van that was parked outside the main seating area for an hour each night at about 8 o'clock in the evening, blocking all views. One day out of the 6, the pool bar was closed, meaning the ONLY way to get a drink (even just a mouthful of water) around the pool was go down 8 floors through reception into the bar, then take it back up. The rooms were clean, and most of the staff really friendly. The only thing that was great was the views from the rooftop pool... but very poor experience

Veronika Novikova

Firstly I would like to address some of the negative comments I have read about this hotel. Personally, I did not encounter any significant issues during my stay, and I found the experience to be enjoyable overall. I stayed on an all-inclusive basis, and the food was excellent. Meals were unlimited during the restaurant's opening hours, and the variety was impressive. As someone following a healthy eating plan, I was delighted to find nutritious options every day, including fresh salads and lean proteins. For my friends who were less health-conscious, there were plenty of indulgent options, including delicious desserts. Breakfast was the same daily, but lunch and dinner menus changed, offering a variety of proteins like beef, pork, chicken, tuna, duck, turkey, and even rabbit. The salad bar was well-stocked and kept on ice, ensuring freshness. I didn’t see any insects, though it’s worth noting that in a hot country, the occasional insect might fly in from outside. The pool bar was a highlight, offering stunning views from the roof, including a clear view of the volcano. It was open most days, except for one when high winds prompted the hotel to open the ground-floor bar instead. On Friday, there was live music, adding a lively touch to the evening. The reception also had a tourist information desk, which was incredibly helpful. They helped us create a personalized plan of activities and places to visit—all free of charge. Additionally, we were able to purchase tickets for Loro Park and Siam Park directly from them at a discounted rate, which was very convenient and saved us time and money. Wi-Fi was generally good, though the signal occasionally dropped, which could be slightly frustrating. The rooms were clean and well-maintained, albeit slightly dated. Housekeeping was efficient, with daily cleaning ensuring a pleasant stay. The staff were exceptional—friendly and attentive. They remembered our drink preferences and often had our drinks ready upon arrival. By the end of our stay, they even prepared a table for us without being asked, which was a thoughtful gesture. The hotel's location is excellent, offering convenience and easy access to nearby attractions. Overall, I had a wonderful experience and would recommend this hotel to others. It’s a great choice for those looking for variety, comfort, and exceptional service in a beautiful setting.

Anne Hesketh

Nearest beach shut off due to contamination such a shame. Rooms basic but OK, no minibar fridge in our room. Bathroom fittings bit old and rattly. Shower over the bath basic but worked fine. Staff very busy and polite. Food buffet style, some days better than others with the dishes but always a good selection- good desserts. Tenerife very hilly so take trainers to walk around in or do hill training before 😁

melanie richardson

Currently staying at the hotel with 2 of my friends. I will not be recommending to anyone. Food is cold and not very nice. Some staff are rude. Can't complain about the room but everything else is not what it's like. Website states they have a sauna but they haven't had 1 in 2yrs. So very misleading. Bar staff are OK but tend to get cocktails wrong. No entertainment so have to go elsewhere for a night out. But I can safely say. I won't b coming back here again. A very bad let down for my 1st holiday abroad.

jayhut miah

I stayed at this hotel for 5 days as part of a holiday package through LoveHolidays. This is my first time in Tenerife and i can say, this hotel is very friendly to tourists. The Hotel is huge with lots of services. I purchased all inclusive as part of my package deal. Breakfast, lunch and dinner is served in a buffet style so you will never go hungry. Some drinks are not part of the inclusive deal but still reasonably priced. There is a pool and lots of sunbeds. The rooms are cleaned daily. There is a gym but you will need to put down a 10 Euro deposit to access this -- which is reasonable. Darts and dancing is available in sessions by the pool. There is also a bar which offers snacks and drinks if you are all inclusive too. The staff are very friendly in nature and do not hesitate to help you if you need it. As an English Tourist, i felt very welcomed. This hotel is mainly focused on a couples getaway. I do recommend this hotel for couples. Sometimes, there are music events which take place by the pool and lobby area.

Rhian Price-evans

Location is great for me who was happy to spend time in the hotel and pool. My husband likes to explore the town and it’s a good 10-15 min walk in to town, down hill which means a big walk back up. But then for €5 one way is not a bad shout and also free transport from hotel in to town is a good option too

Andy Smyth

We had a nice 7 night half board stay here. Great hotel(some places are a little tired) and the staff are all friendly and welcoming. We had a sea room suite which was very comfortable and larger than we thought. The huge bed was very comfy. We thought the food might be a bit samey but it had lots of variety and they do a great deal(€3) on a cocktail as you go in. That’s a nice touch we enjoyed most evenings. The restaurant has different areas to sit in so you can mix it up. The hotel isn’t on the beach front but it’s not a long walk if you wanted to go to the beach but it is uphill on the way back! We ventured into town most days too. There are lovely old town/back streets to explore and grab a coffee. Definitely a taxi back though which was never more than €5. Finally, nothing to do about the hotel but a word about the weather. The south of the island gets better weather. I think the north , being a tad closer to Teide attracts the clouds.

Lucy Youngs

Wonderful experience at this hotel. Staff are extremely friendly and helpful, special shoutout to the entertainment crew and the bartender Ramerandt, I recommend his signature cocktail which was delicious. Great entertainment in the evenings and table service most nights. Rooms have been decorated really well and are very clean. There is a good selection of food and they have themed nights which is fun. The only let down is the location, not much to do nearby, the beach is closed due to contamination and there isn’t anywhere to go locally for drinks outside of the hotel. Travelling for excursions took 2+ hours to get to the south side for Siam Park and dolphin watching. If this hotel and all staff were in the South it would be exceptional. Thank you for a wonderful holiday experience!

Rob Jamieson

Stayed here for a 1 week holiday in Tenerife. On paper a very nice looking and sounding hotel. Both me and my partner were very disappointed with the stay. Pros: - The rooms look nice, big/spacious and stylish. - Reception staff and maids friendly and polite - Excellent views (we had top floor ‘Mountain View’) - Good ‘out of the way’ location, with free shuttle bus to the town. (Shame about the road noise). - buffet breakfast and dinner food had nice flavours and variety. - Live music in the evening was good (shame it was so hot inside the reception/fuction area) - Room has 2 areas, bedroom and living space, with 2 Modern smart TVs, desk and sofa. Cons: - Had a raw sewage odour coming from bathroom for the whole week. (I see from other reviews a few people have the same issue). - Bathroom door couldn't close from having so much previous water damage to both the door and door frame. - The beds are rock hard and are 2 singles pushed together, and due to the tiled floor just spread open during the night). - Air-con leaking/leaked on to bathroom ceiling. - Room air-con only lets you turn the temperature down to 22 degrees minimum, so the rooms are way too warm. - Windows/patio doors glass are very thin and old, so the busy road next to the hotel is very noisey most the day and night with buses/coaches/mopeds/cars going up the steep hill. - The whole hotel doesn’t seem to use air-con in the communal areas, so it’s hotter in the hotel than it is outside, one day it was 27 degrees inside the dining area. - The shower is nice, big and clean but doesn’t get very warm. - Make sure you know what is included in the package you go for, one time I was shouted at by a waiter for getting an orange juice, which is fine at breakfast, but not dinner (apparently), eventhough we had both breakfast and dinner ‘included’ in our package. - The hotel is an odd layout and needs more signs to navigate the different levels. Needs a map in the reception. - More details on the things the hotel has to offer would have been good to have from the start. - Bathroom mirror fell off the wall. - the whole hotel doesn’t really have anything special about it, it’s just ‘fine’, some entertainment at night, for a couple of hours, 1 pool table and 1 table tennis table for the whole hotel. Sauna and gym are too pricey and small. Overall it was an okay stay, but wouldn’t go back. I don’t think it’s a 4 start hotel experience, more like a 3 (MAX!)

Melanie James

It wasn't a great first night as we arrived late with my partner and a cranky 1 year old and there was no travel cot in the room as I requested but that got sorted first thing in the morning. It's ashame there is no double beds only 2 singles but we just put the beds together. Mattresses a little on the hard side not very comfortable for my liking but other than that everything was great. Receptionists and housekeeping were so lovely and smiley! Everything was clean and tidy, food was good! Great views from our apartment.

Jonathan Audus

Major disappointment! I feel terrible for booking this resort and really feel like I need to make it up to my wife. This hotel all but ruined our honeymoon. Rundown, entertainment ended by 10pm, no air-conditioning and the fan barely worked. The food was dull, the pool was small, the staff weren't helpful, the facilities were shocking and the surrounding area lacked any kind of entertainment. Many guests complained about there being no karaoke even though it was advertised on the events list, on 2 consecutive weeks. All planned events were totally underwhelming and ran by one! man who seemed to work from 10am - 10pm. I'm certain my terrible review will appear as if i have some kind of issue with the resort but what can i be but honest. Even though the hotel is a little off the beaten path i chose it because it scored 78ish on the review sites. But how this can be a 4 star resort, god only knows :( Oh, and if you want to see the local beach?!? (blanketed in dog sh**) check out this photo.

Julie B

Finishing on our last day here. We have had a wonderful time here. The cleaners were lovely ladies and did an excellent job. Our apartment was a two bedroom and it had three balconies. It was beautiful. The rooms were clean and the kitchen was well kitted out for a holiday. The entertainment at the hotel was good and kept the children amused. We wouldn't go for the food next time. For the money it was okay I guess but could be a lot better. We did half board which was ideal. So breakfast and an evening meal. Which you can swop if you wish. I.e. we ate out one night so we had the lunch the next day instead. The pool area was spotless and was cleaned every morning. The lifeguard is lovely and very friendly with everyone. One of the fans had a screw fall out and it was fixed the very next morning. Overall we had a wonderful experience in this hotel. Highly recommended it but suggest you hire a car. We were able to around with great ease and see more with the car.

Julie Salmon

Beautiful and clean, apartment big, staff are very helpful , restaurant menu quite plain and the same everyday. Breakfast buffet has lots of choice, but they should give you a clue as to what it is , especially when you are a pescatarian. Would however recommend to others, we used it as a base and travelled into Los Christiano every day, lots of little restaurants close by which offer a good variety.

Ain “'t nobody got time for t” hat

Nice place and in the process of being fully refurbished. At the moment the place is good but dated, the views are ok and the pool is a bit small. But we feel so relaxed hereand it is a nice location. The staff are great, there is some pool side entertainment every day and the restaurant is good too, especially the restaurant staff. We have been 3 times now.

Lena S

It's better to find something else The hotel brought only negative aspects to our holiday. The staff is very polite and nice, but everything else is not. Almost all the food has no taste and the breakfasts are generally the same. The hotel has very old furniture and the bathroom equipment is half working after so many years of use. Before all this, no one warned us that the beaches were closed due to water pollution in the ocean, and the nearest (small and inconvenient) beach was about 30 minutes away

Ioan-Radu Simion

I recently had the pleasure of staying at the Be Live Hotels Only for Adults, and it was a wonderful experience. The food was excellent, with a variety of delicious and well-prepared dishes. Every meal was a real delight. The staff was extremely friendly and helpful, always willing to assist and ensuring that guests felt welcome. The atmosphere was very pleasant and relaxing. Being an adults-only hotel, it was quiet and elegant throughout. The rooms were spacious, modern, and very clean, providing all the comfort needed for a pleasant stay. The activities and entertainment were varied and interesting, ranging from yoga and fitness to live music and shows. In conclusion, Be Live Hotels Only for Adults is the perfect place for a relaxing vacation. I highly recommend this hotel and will definitely return.

Amelia Crumpton

Terrible experience.We booked a twin room and got a double bed not 2 singles. The balcony is tiny and the lights go off at 11. The terrace area where we sunbathed all day didn’t get cleaned at all there was rubbish everywhere and mouldy tables.. I’d say 70% of the sun beds were broken. The lifts were Absoloutly diabolical for a 4 start hotel the staff were inattentive and quite honestly rude. We finally got our room changed but had to have a tui rep sort it out as the man at the desk said the hotel was fully booked and it was not possible.. the tui rep turned up and he magically went off shift and suddenly there were 2 twin rooms available to look at… We had the all inclusive package which included food and local drinks, my friend however wanted the upgrade as they offer top shelf import alcohol. I don’t drink at all as I’m on medication and generally don’t like to drink anyway I was forced to buy a top shelf wristband along with my friend because apparently he might be getting me drinks? So that’s £140 spent on 2 wristbands even though I had explained already I don’t drink at all! Waste of money and I felt pressure then. Ruined my first few days all this. Would not return to this hotel and would not be recommending it to anyone I like.. if you hate someone tell them to go to this hotel 😂 also the pictures online look quite nice but it’s like being in a block of council flats.

Stuart Milsom

Hotel is located in a great location about a third of the way up a hill. Feels like you walk up the hill un both directions though...Staff are great very helpful and multi lingual. Apart from one of the lifeguards who I dont think talks full stop. We had the top tier all inc package and it worked well. We did visit out of season so some renovation work was being done on the hotel but there was no disturbance or noise. Nightly 'entertainment' offered. Usual type of thing from singers to a guy who thinks he is a magician etc. Food was very good for buffet style. Different each day for the mains, still had the usual stuff if you are fussy like me or do not want to try new things. Yes it is adult only so its mainly 45 plus (I am 46) but there are still a few 18-25 staying but were no issue to us, did not drink too much, make much noise etc. All in all would def stay here again.

Taiwo Obafemi

Great and lovely time at the hotel. Staff were exceptional kind and helpful most especially Veronica. She was superb with her yoga class and she always had a smile on every time. I will recommend the hotel to my friends and family and will ask them to attend the yoga class as well. Definitely coming back to the hotel again

Beth Long

I absolutely feel this hotel is 3 star at best. Location was good. Decor was a bit dated, food very average - meaning although we paid all inclusive we eat out a few times during our weeks stay. Poor choice in alcoholic beverages and poor quality. Most importantly, several members of staff at the hotel were extremely rude (couldn’t even raise a smile) and gave the impression of being ‘anti British’. One in particular (main bartender) at times was uncomfortably rude to us and others. Rooms were reasonable - they were clean and bedding, towels etc were cleaned regularly. TUI rep very un informative. Local lady who sat in foyer, not much personality. Entertainment was geared mostly for the Spanish guests, and compared to many other hotels we’ve stayed at was poor. Puerto de la cruz is a lovely area, we sadly chose the wrong hotel! (Based on 4 adults in our 60s staying Sept 2024 for one week)

Oleksandr

The water in the washbasin drains for 5-7 minutes. I called a plumber at the reception - nothing changed. The elevators are not able to transport people to their rooms during rush hour because there are only 3 of them on 12 floors. I saw cockroaches twice in a restaurant. Once on a supposedly clean plate and a second time near a tray of meat. Forks and spoons are not washed properly, and cups are generally wet. The Internet barely works. The staff speaks poor English. Not recommended 1/10

DAMIEN

Spent 10 days here and it's been a mixed experience. The hotel, lovely. The staff, lovely, the cleanliness, lovely. But then there's the food here, I've had to go out to eat every day during my stay here, fortunately it doesn't take much to fill me up, but if you're here with a family of fussy eaters it can quickly get very costly on top of the price for your stay. There is a small beach at the end of the road, but the best beach is fifteen minutes away, though it was closed due to wastewater at the time (not the hotels fault, just a note.) Tl:dr: surrounded by great restaurants and with beautiful views, just let down by the food at the hotel itself.

Ranjana Roy

Definitely not a 4* all inclusive experience. Checked in just now after a whole day of travel and there was no food or water on offer. Had to go out at midnight to find food. Don’t have a lot of expectations for the rest of the trip. Not a place to return to - place doesn’t have the buzz. Never booking anywhere else apart from RIU which has a real 4* experience for the same price. Feels like we paid a fortune for a very sub-optimal experience here.

Steve

The hotel is not bad but when you're on the 8th floor and they turn the electric off 3 minutes before schedule and still stood waiting for a lift it's a joke. The staff never informed us that they stopped the lift. They also the water problems turned the water off for maintenance and guests couldn't even go to the toilet for 5 hours. Lack of communication.

Alexandru Bejinariu

The rooms are ok, good that all have a balcony, and no matter which side you choose you will have a very nice view. The food they serve is almost suitable for all needs, and they have a wide variety of them, that's if you're not picky and used to only caviars and lobsters. The only thing I would improve would be the desserts. The staff is also very nice, helpful and very friendly. It's a good place for the money.

kalina andre

Overall great experience i did have to fight several cockroaches but it’s inevitable. The pool is great and the location is close to the center and the ocean. Great view plus balconies on every room. A great stay. Food is good even if it’s self service Nd the staff is very kind, excellent stay.

Sim Sav

This hotel certainly shouldn't have 4 stars. Quite old and depreciated furniture. If you are on the side of the street, you can only sleep between 0 and 5 a.m., during another time it is impossible. The food in the restaurant is quite monotonous. The positive things are that they clean the rooms every day and the perfect location.

Sara Guerrero Luque

My experience is being horrible so far, and I haven't even finished my stay. I came here with my school and, firstly, when we arrived the rooms were all separated in different floors and, since there are 10 floors, we were clearly pissed off by then. The lifts don't work really well and it takes more than 5 minutes to take one, if you are lucky. Then I got to my room and this was the worst by far. Since the hotel is old, the walls have traces of pencil, and so more. The lamps have rotted and the mirrors are REALLY dirty. They don't clean all the floors in one day (which I partly understand) but we didn't know this since they didn't tell us so. We had our towels dirty and we decided to wait for the hotel to clean the room and leave new towels by the morning. Later the next day we didn't have our rooms cleaned, and, of course, there weren't new towels and the dirty ones were still there. We asked for new ones and they told us that they weren't going to give us new towels until the next morning. And, to end this, I put my dress in the wardrobe, and when I went to put it on, it was full of dust. I checked on the walls of the wardrobe and, as expected, it was all covered in dust. The staff is good except for the cleaner that came to my room when I complained and literally told me that nothing was perfect. I paid for a four-star hotel, and this is NOT looking like one. My recommendation is to not come, and if so, don't take the clothes out of your suitcase and try not to shower there.

Teemu Tapani Vaarala

Not 4 star hotel more like 1. Room was dirty and there was blood staing in sofa. U cant sleep because u hear music like they play it next to u. Air condidioner doesnt work. Food was awful and make u feel sick, white wine was horrible. Elevator is slow as snail. Dont go this place its nightmare. 0/5

Nailbrain

The hotel is an absolute beauty, the staff have all been incredibly friendly and accommodating and attentive. The food is great, all of the restaurants are impeccable, breakfast lunch and dinner. Small thing but they cook their eggs perfectly it's small thing but its a good way to judge hotels. It's also clean, like I've not seen any mess or bugs and I was expecting loads considering the climate and area. Oh and the scenery, sitting at the cocktail bar as the sun sets with a fancy drink will be a fond memory for a long time. Would definitely come back.

Rob Dawson

Lovely hotel with great facilities, friendly & helpful staff, really good food and good entertainment. We stayed in Platinum which was excellent and gives access to specific Platinum areas and all inclusive. Our room was lovely and freshened up daily by the team. The rooftop area is also excellent and has great views from the infinity pool as well as bali-beds , traditional sun-beds and a comfortable seating area next to the bar.

Lee Jordan

Fantastic location and a really nice hotel overall. It is a reasonable price for what you get, very clean, decent beds and friendly staff. Perfect if you want peace of mind but plan to eat out/ drink locally most of the time. Just a few minor things to improve. Change your service and facilities offering from room to board type and reduce booking requirements... It was not a pleasant experience to learn I couldn't access 1 of your 2 pools because my room was not classed as a platinum room. Also having to book your evening meal 2 days in advance even though your all inclusive reduces your restaurant choice from 2 to 1. As others have mentioned not all drinks are included and it stops at 11pm. However would visit again and recommend as personally it is worth it to overlook the pool/ restaurant in favor of location and price.

Caoimhe Derbyshire

Spent a wonderful week here in September with my partner. From arrival to check out, our experience was flawless. Each and every staff member we encountered couldn't have been more friendly or helpful. We found the use of the app to book the amenities was extremely user friendly and an easy way to look up any queries without having to leave the poolside. The food in both the buffet and The Roast restaurant was exemplary. The buffet had a huge selection of options for all diets throughout the day. We loved that we could try a different cuisine most days. Location was excellent, great to have the beach so close by for the beautiful sunset stroll after dinner. There was a great selection of nightly entertainment. Rooms were clean and in impeccable condition. The hotel throughout is kept extremely well maintained. Would highly recommend this hotel for your most relaxing and spoiled experience. Definitely planning to return next year. Thank you to all the staff for making our experience so wonderful.

Kathryn Jones

This is a lovely well run hotel in a good location. Quiet walk to one side or livelier to the other. The food is of a good quality but it does get a bit repetitive, especially if you are there for 2 weeks. My only complaint is the dining room. Staff are very friendly but need a little more training. They are a bit too keen to clear the table, either taking away the plate whilst I was still chewing the last of my food or clearing away all plates, cutlery and drinks whilst we were away at the buffet to get our second course (twice) Also quite noisy, clattering plates and cutlery etc. Having said all that we would go again

Connor O'Rafferty

What a place to stay. We came here for our honeymoon and specifically chose to stay here from the reviews and pictures. Despite being away from the usual tourist area of Tenerife, the location is well worth it. The hotel it's self is so new and clean, with every room having a sea facing view. It's so close to the sea you never need the air conditioning on as the breeze is perfect to match the sound of the waves crashing. The meals were phenomenal for breakfast and dinner, so much so we never went out to eat as it wouldn't be matched. Each night there was a different style of roast, steak and fresh fish. Not to mention the 8 other hot dishes that changed most nights. The staff were super friendly and close brilliant English, making our stay very easy and allowing us to be the blissfully ignorant Scottish tourists that we are. Highly recommend coming here. I looked at the over arching companies other hotels on the island, with another 4 star hotels honeymoon suite looking the same as every regular room here. The price is mega good.

Irina Bragin

AVOID! AVOID! AVOID! If I can give this place ZERO stars, I would! Until recently, this spa was almost the only one in the city open to the city residents. This is far from the best place, but we had no choice. For this reason, the employees of this place have completely lost all shame and conscience. If you want to preserve your dignity, not be slandered and insulted, avoid this place at all costs! Here you are not allowed to make comments to any of the employees, no matter how disgustingly, slowly and unprofessionally they do what they are supposed to do. You must silently endure when they insult you to your face and call you names in Spanish (of course, first asking if you speak Spanish and making sure that you do not). They called me crazy and said something rude about my face. Right in my presence. It is useless to contact the manager, she is not on your side by default (and most likely she simply does not decide anything). It is also useless to ask the names of the employees and the manager, they will simply ignore you. If you are even slightly dissatisfied with something, you will be immediately told that you have violated a huge number of their rules and many people have complained about you (I have seen only three over there). What to do? Nothing. Absolutely nothing can be done. Unless you call the police. But I came to the spa for rest and relaxation, and not to end my day in the police station, explaining that I was insulted, called names and thrown out.

Gustavo Lourenco

My family and I stayed at this hotel during our first holiday to Tenerife. Beautiful hotel, very clean with lovely welcoming staff. Breakfast was great and so was dinner. Terrace and spa are definitely a must. I would love to stay at this hotel again.

Ali Sohrabpour

+ Beautiful place with good service. The rooms with see view have a fabulous view to the ocean and a nice balcony ro enjoy this. + a nice pool and whirlpool are also there. + delicious meals in restaurant and a very friendly and helpful staff, which speaks several languages (English, German, Spanish etc) - Internet/WiFi is a little weak. - no guarantee for parking lots.

Tom Beekmans

Parking the car is a real challenge at this location, the hotel has no parking reserved places. The hotel is located outside of the centre, walking to centre about 200 stairs. The hotel has an excellent service, rooms and food. Very clean and nice hotel with a great view on the sea.

Paul Bradley

Wonderful hotel right at the centre of things in Puerto de la Cruz. A short walk away from shops and restaurants with plenty of choice. One criticism there is no toilet on the ground floor, so difficult for disabled people. Or if there is it is not clearly signposted. Entertainment is varied and good. A lovely place to stay.

X MAN X MAN

I have just returned from this Hotel after 11 days . I did get a deal on this hotel but if I had paid full price its still four stars plus on a rating. The hotel is old fashioned in places but there is constant maintenance. You can pick faults with it but I like to look at the bigger picture, It is smack in the middle of Puerto De La Cruz being one of the first major hotels constructed there. The room we had was well appointed and had a fridge but no balcony (not a major issue ) The room cleaning and general cleaning was first class. The public areas and gardens are kept very well , as is the pool area, The pool is not open till about 10 am and they will enforce removal of towels for those who want to hog sunbeds. I am pretty sure the pool has the ability to be heated in the winter months, The attitude and service from the staff was very good. Food was also very good with a full hot and cold selection at breakfast and dinner. You can order your own wine to be kept for use at dinner or a glass of whatever you wish. If you are at the front of the hotel there is now a noisy bar which appears to be emulating some kind of pseudo Ibiza vibe. Obviously the hotel is aware but it is outside their direct control. There are quite a few nationalities here and I found pretty much everyone very friendly and polite. Most people appeared to be about 55-65 years of age which suits me. Obviously it is not party central and I think that is pretty much how everyone likes it. Clearly these are subjective views but I had a great time and would definitely return to this hotel.

Julie Plunkett

The hotel is in a brilliant location, handy for everything. Room was a good size but very plain with no character. Bathroom not good - gaps around bath seal, shower curtain too long (i nearly fell when it wrapped around my feet), bath poorly painted in places, and hairdryer cord too short. I had to squeeze between the toilet (which it was above) and counter top to use it. Restaurant and pool area adequate, all staff nice. General decor is tired and reception could look more welcoming. Extremely disappointed no courtesy room available. Surely such a large hotel should have a room put aside for guests with a late check out time. We were told to get changed in the toilets!

Charlie Barrett

Great hotel, great price and location. The pool area was spotless and the entertainment team were genuinely very enthusiastic and provided lots of great games. There is a show every night and a free bingo which we enjoyed. We did have two problems though: Once we were served a burger that was completely raw in the middle at dinner, we didn’t get ill from it but was definitely an issue. It wasn’t even rare but totally raw and cold. The food quality was generally good but there were some issues with things being undercooked which we did mention to the staff at the time. On occasion the staff didn’t know what meat was in some dishes that were just labelled ‘meat’. Also note that breakfast includes coffees, water and juices whilst if you are on a half or full board package you must pay for drinks at lunch and dinner. Not even tap water is included when they do serve it from a decanter at breakfast. Drinks were cheap, however a better selection of soft drinks at dinner like juices would have been appreciated. Lots of Canarian food to try too! Also the air conditioning in the room was preset and couldn’t be changed (we asked the front desk) so the room was always really hot. Otherwise a good place to stay in Puerto de la Cruz.

Nataliia Shcherbanenko

The hotel is situated in an amazing location close to the ocean and the city seafront. The rooms are not in a perfect condition and require some renovation but it seems not important when you are actually there as you don’t spend time in the room. The restaurant serves very good food in a great range of different products, though you will have no drinks for lunch and dinner. Hotel has many facilities that are really helpful like the luggage room, spacious lounge hall etc. Be prepared that there are no nice beaches close to the hotel as 2 beaches nearby are small and rocky and the rest are now closed because of the contaminated water which was the biggest disappointment of our journey as we had to go 1,5 hour by public transport to the nearest sandy beach. But it is worth mentioning that public transport on Tenerife is well organised and convenient to use! In general our stay despite some minor problems with the conditioner was very positive and we will be happy to come back!

Nadia Abdulghafoor

I stayed a week at Garoe. I absolutely loved the hotel from the reception who are brilliant, to the wonderful rooms and cleaning staff. However, the buffet is lacking more local produce and there is no effort made for those people with allergies. There was a couple of gluten-free bread rolls and croissant but they tasted dreadful. The reception copied my list of allergies, but then the kitchen made no efforts to provide alternative meals or to explain what ingredients were in the meals. The signs of meals only indicated roughly what was in them. Also the restaurant does not provide you with a meal box to take with you on trips that are very early in the morning. You are told you can have an early breakfast at 5-5:30 am but you are not allowed to take anything with you. The Gym needs improvement; the mats are old and dirty and the bicycle is old and does not function. The pool of the hotel is small but is adequate for the size of the hotel and the surrounding is very beautiful. People who stay in this hotel are calm and sportive and it is definitely a hotel where you can relax and enjoy your time in Tenerife.

Mark McKelvey

This hotel is superb. It’s kept immaculately clean, the staff are all really friendly. It’s in a quiet part of the town which I liked. There is a courtesy shuttle bus to the town centre, it’s a long hilly walk back to the hotel! The pool and bar facilities are great - nice and relaxing. Towels are provided too. No mad rush in the morning for a sunbed. Restaurant served a wide variety of cuisine - different options every night. Entertainment in the evening was good, some tradition Canarian shows and music which was enjoyable. Overall - fantastic. I would return to this hotel and recommend booking to anyone! Thank you to all the staff - both front and back of house.

Simon Sabonaitis

This hotel will ruin your holiday plans... IN A GOOD WAY! We regularly stay in this hotel as our short weekend escape. Every time we have many plans and things to do in the local area, and every time we abandon everything, and just stay in the hotel instead. The services are great, facilities perfect. All very organised, the staff all always very friendly especially Gustavo the lifeguard who always remembers us, also the restaurant staff. Overall this hotel feels just like home for us. We will back again and again :)

Roy Evans

Excellent hotel in every way. Food, rooms, service pool area. A little out of the way bars etc but there is a shuttle bus in the day and a taxi fare to the town centre is only €6. We loved our stay and hope to return.

Wyeth Mendoza

Our family had an unforgettable stay at Hotel Riu Garoé in Puerto de la Cruz! From the moment we arrived, the staff made us feel incredibly welcome with their warm hospitality and attention to detail. Special thanks to Ana and Marta at the front desk, who were absolutely wonderful and accommodating. They went above and beyond to ensure we had a fantastic experience, recommending some really cool places to visit that we would have never discovered on our own. The location was perfect for exploring Tenerife – close to Loro Parque and stunning beaches, with easy access to both touristy spots and hidden gems on the island. We also appreciated the hotel’s focus on cleanliness and safety, which made our stay feel even more comfortable. Overall, we highly recommend Hotel Riu Garoé for families looking for a luxurious and relaxing escape in Tenerife. We can’t wait to return!

Andrew Storey

Great place to stay. The rooms were large and although we didn't pay for a sea view we did have a good view of the sea from our balcony. The food was really nice and varied each day. Slight negative was that we weren't informed of the option to use the restaurant downstairs on our arrival. When all inclusive you can swap the buffet for a meal in the restaurant downstairs. Unfortunately it's only open on a Friday and you have to book at least the day before so we missed out on it. The gardens and pool were sheltered from the breeze which made it a great sun trap. The pool was decent size and there was no need to get down early to get a sunbed as there were always some available. Cocktails were really nice and most were available in the all inclusive even with branded alcohol. Bear on tap was Amstel. The walk down to the town was fine but lots of steps. They do however have a free shuttle bus down if needed which we didn't use. The old town area of the port was lovely with great restaurants and walks along the front. We hired a car which did mean that we had to pay for parking at the hotel. You have to book and it was €35 for the week but you do get your own spot. Great place and will go back.

gail johnson

I came with my dad, who is in his 70s. We have both said that we would be happy to return again. Staff is pleasant and happy to help. We had a couple of issues with our air-conditioning, and when we asked for help, we were dealt with in a prompt and friendly manner. The food and drink choices were good, but I did wonder how vegetarians got on as there didn't seem much variety for them. At the pool bar, portions were not consistent. I heard one man order chicken nuggets, and he said he had 15 pieces (two people sharing). When I ordered, we both got 6 each. The next time we received 3 each. Entertainment was good each evening. There is a little mjni market nearby to buy bits and bobs. The walk took us around d 20 minutes to reach the town. A taxi was €5. The pool was never full, and the hotel itself wasn't too lively, which is why I chose it. The all-inclusive package offered a good selection. A shout out should go to the hotel animator, Erica, who was always smiling and chatty around the pool. She offered the right amount of entertainment, in my opinion.

Codru Verde

We spent 5 nights there and would highly recommend this hotel if you are in pursuit of quiet. It's farther away from the crowds and restaurants/bars, in the middle of a park/garden, surrounded by nature and parrots. Our room faced the ocean and it was silent, clean and accommodating. Room also had a fridge. We even had tooth brushes and razors, courtesy of the hotel. The room was big enough and the beds comfortable. The cleaning came every day, although we didn't really need it daily. The hotel has a private parking for a cost of 8 eur/day but we parked in a nearby free public parking and it was very safe. ALL the personnel was super nice and helpful, always smiling and ready to accommodate. The pool was decent and the drinks at the bar very tasty. A special shoutout to the kitchen staff, though! We had half board and this was some of the tastiest food we've had on the island. It felt like homemade by some really talented aunt, it was fresh made every day and VERY diverse. Each night they tried to cook something different, from chicken and beef to all sorts of fish and seafood. The breakfast was pretty amazing as well. The prices in drinks were also decent. We were looking for 5 days of sleeping in, quiet and peace and we found it here. Highly recommended and thank you for making half of our honeymoon amazing.

Piotr Klejno

Lovely staff. Hotel very quiet around. Nice and clean rooms. Great food. Location is close to city centre (if you like it). Charge for car park located by the hotel 8€ per night or you can use a free car park 5mins walk away from hotel :) Highly recomended. It's really nice.

Ray Cross

I don't know how anyone has put less than 5 stars! This place is excellent, beautiful rooms, friendly helpful staff & excellent food. We stayed here for 7 days half board and the spread of food for breakfast and dinner was excellent. I strongly recommend this hotel, its got 2 pools, and there's always enough sun loungers for people, accompanied in a lovely garden. 10/10

david lane-godbold

Return visit from last year, cleanliness and staff great very friendly. Food was still good but notably not as good as the previous year. Entertainment team great but the live acts were poor, last year residents at the 5 star hotel opposite were leaning off their balconies also enjoying the entertaining atmosphere but not this year. We may return but we have deep concerns about the emphasis of the excellence package and it's dominance for the coming season as we don't like the them and us ideology. The room was perfectly serviced and cleaned but somewhat tired, beds comfortable poolside as requested so no complaints, air conditioning fine. Enjoyed our holiday staff were fantastic thanks.

krzysztof kuc

Room 1003 ;). Our stay at the hotel was truly enjoyable! Everything was top-notch – from the service, through the food, to the attractions. The rooms were clean and comfortable, and the staff was extremely helpful and polite. The selection of dishes was vast, and the quality of the food was excellent. Every day we had access to different activities and entertainment, which made our time here full of excitement. We are very satisfied and would gladly return!

Nikky Smith

From the moment we stepped into reception we felt extremely welcome and valued. The hotel is beautiful, very clean and comfortable. The pool is a perfect size and chilled. Sunbeds are easy to get and no crazy dash in the morning. (9am you can put your towels out) A little back ground music would be a good touch. The food and drink are fantastic, great selection and tastes amazing! BBQ on Mondays! ALL of the staff here have treated us like family! It feels as if we have been here before. They are all warm and welcoming, nothing is ever a problem. I need to say Carmen our evening bar lady has been ABSOLUTELY AMAZING!

S F

Room 901 Great staff aldo and mike so friendly and funny and such great characters. All the staff in excellence are amazing The room service and turn down service and bar replenished daily room fragrance access to ocean restaurant and staff there amazing xx The staff in the excellence private dinning are so friendly and helpful and remember your name and drink preference x The staff at the excellence bar are so friendly helpful served great measures. They also come around with snacks all day. The infinity pool is amazing The day activities are so much fun but no pressure to join in but if u do it's a laugh very comedic such a credit to the hotel and they work so hard long days x Only slight criticism is the quality of the wine and choice of beer in mini bar and a couple of the tribute acts but most I got up and danced to and was a lovely evening. It's a great location for the beach and bars so glad I chose this hotel amazing staff amazing memories xx Keep up the good work everyone at this lovely hotel. I've traveled the world a lot but I have to say the staff are such an amazing asset to the whole holiday experience keep up the good work xx

Graham Molyneux

All staff are extremely polite and courteous. Restaurant staff service excellent the first week, second week when hotel was full they struggled a bit, but were still good. Food quality and choice very good. Housekeeping staff very efficient and pleasant. Cleanliness excellent. No problem with sunbeds, regular reminders that reserving with towels for any significant time is not allowed and warnings are issued, but some good old Brits still don't trust the system. All I can say is we had no problem. Pool sizes are relatively small, just for dips rather than swimming, or for using for the daily Aquarobic Exercises (very good), but provide welcome cooling relief from the sun. Entertainment Team provide activities each day, without being pushy. Evening entertainment bit below par for us, so could be better, but I suppose you can't please everyone, usually quite busy so seemed popular with others. Absence of under sixteens led to a more peaceful, relaxing environment. Overall would recommend if you want to visit the area.

Lynn Norris-Alpine

Good location for walkers & cyclist. Rooms very comfortable and clean. Breakfast was very good. We ate in the restaurant during the evening and were very disappointed by the standard of food and the service. The chicken was very dry and limp salad plus stone cold potato chips didn't help. The waitress constantly played with her long hair which seemed inappropriate in a restaurant setting. We'd stay again as reception staff helpful, but certainly wouldn't have the evening meal as it was also a reasonably expensive and well below par. Shame!!

Ciaran O'Connor (Ciarsz)

Stayed 1 night as doing the Vuelta Al Teide Beautiful Location, Fantastic attentive staff, Reception Ladies went above and beyond , Room was nice and warm as the weather had turned and we got rain and cold

Nicola Quinn

I stayed at this hotel during low season in October. The basic room was fantastic - absolutely huge and the bed was wonderful. The staff were really helpful, too. The only downside was that a lot of the complex wasn't open. Only the reception and one indoor restaurant was available. On the website you can see a bodega, additional restaurants, horse stables, a bar, and other things. None of these were open during my visit. I would have booked for different dates if I'd have known these wouldn't be open. Everything else was great.

Adi Giladi

We had an amazing experience with this hotel. When we arrived, there was a problem with the air conditioning, and from the moment the staff heard about it they went way and beyond to solve the problem. When they realized they couldn’t fix it in a timely manner, they moved us to another room that was in a higher price point, without charging anything more. The staff was lovely and helpful, and the hotel was calming, clean and comfortable. Very recommended!

Javi Zayas Castro

“100% recommended! The hotel has excellent quality, spacious and super comfortable rooms. It is in a rural environment with a lot of history to discover, a lot of trails to travel either by walk or as a recreational physical activity, the place has everything to spend a personal holiday full of sport and full contact with nature! And we can not stop talking and recommend meals, many options, super made with natural ingredients full of flavors!”

Michelle Poole

Fabulous hotel, rooms have kitchen are but no cups or kettle, food was excellent different every day. Service was fantastic, we arrived late, hungry and tired, food was left out for us such a nice touch, and really appreciated. My only complaint is the pool was so cold hardly anyone went in, this was the adult pool, thought it would heat up later in the day but unfortunately not. Stunning views short ride to see front, transport was provided.

Alex Bush

Loved this hotel. Location was perfect for a more isolated vacation. But book sea view, the road noise on mountain view is a bit high. Good food, mostly the staff are excellent apart from the pool bar manger. Ignored my wife but jumped to serve some 20 something girl.

Vin K

Beautiful hotel located on the hill top with amazing view of both mountains and sea of Puerto de la Cruz, Tenerife in Spain. Staff were amazing especially Zamina, Sushil in Breakfast section, Ivan in Pool bar, Staff incharge in Miniclub, All the Hotel reception staff and very hardworking housekeeping staff and waiters, waitresses in the restaurant. They provided excellent service and hospitality during the stay. Food menu had great choices but make sure to avoid red time zones as difficult to find ideal seating. Premises of hotel is very well maintained and gym has good equipment. Pool is also well maintained and always under supervision of staff. Prices of drinks at bar are reasonable. Easy commute to large commercial supermarkets across the road and Lidl at walking distance. Better to have full board if planning to have great experience at this hotel. Loved our stay and Tenerife is beautiful with well organised infrastructure and lovely climate.

Andreea Constantinescu

Hotel las Aguilas is an amazing hotel that I would definetly want to book again. Their rooms are big, clean and very comfortable. Go past the not so modern furniture and just enjoy the amazing views, food variety, amenities and daily shows, as well great people working there.

Bianka T

Our stay at the hotel was wonderful. We reserved a sea view room and spent our vacation here in comfort and relaxation. The entire hotel staff was really friendly. They maintain the hotel in spotless condition, and we saw how hard they work to make everyone's stay enjoyable. We had plenty of meal selections and a lovely view of Teide from our table. Our little toddler enjoyed playing in the warmed up pool. Also, we were able to find parking at any time of day or evening. Overall, we had a fantastic experience and will definitely return to this hotel if we visit Tenerife again.

Юлія Пілат

I really liked the concept of a non-smoking establishment. The hotel itself is located among the city streets, 15-20 minutes walk to the ocean. The hotel has a great pool. The exterior itself is a piece of wild nature combined with civilization, everything is very harmonious. The room is clean, the cleaning is without complaints, and the staff responds immediately to all requests. The cuisine is delicious. I am very satisfied.

rebecca fuery

Was disappointed by the drinks packages ( min of 3 days for whole group) when only me and my husband wanted (5 of us in total) so no one got it. Pool lovely Grounds beautiful well taken care of Trips desk very helpful Food good different every night. Rooms lovely Husband really liked Reuben very high opinion of him. Interacted well with guests and lovely bloke.

James Murray

Pleasant enough staff. Rooms were kept very clean but basic. No kettle and my fridge never worked. I had a nice view of the pool though. Breakfast was ok for me personally. Porridge with honey and pancakes every day. Lots of tea choices and juices. Grounds of the hotel were very clean and had a lot of nice well maintained green spaces. No smoking around the pool which is good. I like walking as exercise and this place is situated at the top of a few quite steep hills. I enjoyed the walk down to Puerto and back up though as it’s a nice walk. My one issue is why they don’t just open the pool at 8am till 8pm. Opened at 11 o clock which is very late for someone like me who likes a swim before breakfast. The pool guy cleaned every aspect of the pool before he would open it. Surely he can just do this during the day. It closed at 7pm so if you took an all day excursion you are away before pool opens and back when it’s closed.

Darren Loughnane Dunne

We stayed here for 10 days, rooms were spacious and nice, balcony was a nice treat, was an experience waking up to the sounds of birds each morning. Staff were accommodating, food was nice although it’s a buffet style you have to get there early for each meal, if you don’t buy the packages, you much prepay for lunch or dinner in reception Close enough to amenities but there are regular taxis outside Non smoking hotel except for the top of the dining hall or outside the front Self service laundry which wa bonus €4 for a wash and €2 for drying

Monika W

Spacious rooms, air conditioning working well, beautiful garden, good location. Rooms with view for the swimming pool and mountains are great! Staff always nice and helpful. Only the bathroom needs refurbishment. Food quite good, always something to choose. I would like more fruits to be available.

Jean Mclaughlin

We stayed here last week. The first impression was that the hotel was spotless. Check-in was quick, and the member of staff was very helpful. Sorry I didn't catch his name. We were on the fifth floor overlooking the pool, which was nice. The room was spacious and very modern. The room was kept clean, and towels changed every day. The buffet restaurant had plenty to choose from. The only thing I would say was sometimes the food wasn't hot enough, albeit it was very tasty. The staff is very friendly and efficient. There were plenty of activities during the day. The entertainment at night was good and the bar staff was very friendly. We were at your sister hotel 2 years ago which was excellent, but we can say we will be back at Inspire Princess. Thank you and your staff for making our holiday memorable.

Elisabet Jones

Me and my boyfriend spent a week at this lovely hotel, it was beautiful they even put champagne into the room for my birthday when I hadn’t told them about my birthday, everyone was so kind, the beach was only a couple of minutes away from the hotel. There was always something going on during the evenings. We had a really great time. The room was clean and had air conditioning which was amazing because it was so hot outside. There were buses everywhere so you didn’t have to take an expensive taxi the buses were very affordable and cheap

Chris Tweddle

First impressions, impressive entrance, well set out and rooms lovely, an extensive refurbishment carried out in 2022. Short walk to the beach , bars and bus stops , ideal for us. Positives Staff, excellent & most accommodating Food, simply amazing and great value for money Entertainment A little hit & miss but overall most enjoyable Negatives Not really but work in progress, Sun beds, always an issue. Great idea to book online but IT system could be better but far better than seeing towels on all the beds at 8.00 am Would have been nice to have a sea view but you can’t have everything Overall After a little apprehension would highly recommend, great value for money, location great and had welcome break from the UK weather

Patricia Cunha

One of my best holidays! Staff were all so nice and polite, the hotel was fantastic, it was recently refurbished so it looks very new, clean and comfortable. It’s an adults only hotel, which provided some nice and relaxing days. Going with AI we had great choice of food in their restaurants and bars and drinks plenty, refreshing and delicious. Will definitely go back! ☺️

S (PlaygroundLegend)

**Short Summary:** This hotel is a beautiful, well-managed, and clean adults-only retreat, perfect for those seeking a relaxing escape from the hustle and bustle of South Tenerife. **What I Loved:** - **Stunning Aesthetics:** The hotel is visually impressive both inside and out. Check out the photos! - **Exceptional Cleanliness:** This is likely the cleanest hotel I've ever stayed in. It's common to see staff cleaning the elevator buttons or polishing handrails. - **Efficiency:** The hotel's operations are highly organized, with staff using radios to communicate swiftly. This means minimal waiting for service; if one staff member can’t assist, they’ll quickly connect you with someone who can. - **User-Friendly Mobile App:** The app for reserving sun loungers eliminates the usual chaos of claiming a spot. You can book your lounger a day in advance, ensuring availability at any time. After noon, any unclaimed loungers are up for grabs, so just keep your towel on the bed when you go to lunch. I believe the app could be expanded to allow ordering drinks directly to your table or lounger, enhancing convenience, although having waitstaff come around is great. **Minor Critiques:** - The air conditioning could be colder; it feels more like a cool fan. It’s refreshing when you first enter, but the room can warm up quickly. - I’d love to see more cozy spots to unwind in the evenings and additional seating on the roof terraces. We stayed in a top-floor standard room with a mountain view and were pleasantly surprised by the quality of service and accommodations, despite initial nerves from reviews focusing on the upgraded Essensia rooms.

FreeMind MUSE

We have been to this hotel in September. The hotel is a best deal, good value for the money. Rooms: We had a big room with a big balcony. The room furniture is a bit old and it will be a good thing to renovate. Pools: There are 2 outside pools and 2 small with heated water. Unfortunately the water in the pools is not heated and it is difficult to get inside. Service: the service is fast, the staff is friendly. Food: even if the food option is limited, the food is good. We had breakfast and dinner. The drinks were not included in the price. Parking: take note that the hotel parking has limited capacity. We have parked next to the hotel, 1-2 streets away. The parking was free.

Mihai Istvan

We had a fantastic holiday at Hotel Puerto Palace in Tenerife! The staff were friendly, the rooms were spacious with balconies, and the pools and activities were excellent. The variety of food and drinks was impressive, and the entertainment kept us entertained. Highly recommend for a great stay!

Samantha Platt

As a hotel that sits not as an adults only but equally not the hustle and bustle of a full on family hotel, it was perfect for us. The food and drink options were great, serving pizzas until 11pm each night. There was plenty of room around the pool (until you decided to go there late afternoon when it was busy) but the pools and sunbed spaces were great. My only gripe with the pool was that other the two jacuzzis said ‘children must be supervised’ they weren’t and as a result the jacuzzis were taken over my children, the lifeguards not necessarily being too fussed about it. Service was generally good, rooms were great (sea view) and they were kept really clean. Our shower had a mind of its own, blasting room cold to hot every 30 seconds and nearly scolding us; could job we like quick showers! It’s not for those that expect the town or beach on the doorstep especially as Tenerife is quite hilly, but it was perfect for us; a nice 20-minute walk into town in the evening.

Daria Siwek

Very nice hotel with nice swimming pools and views. Cleaning is also good. Food, well its possible to find something good to eat. But some things are tragedy like desserts and paella out of spaghetti not rice for example. I think it can be done much better by people working here.

Michelle Weetman

This hotel definitely lives up to its name it sure is a palace, we couldn't fault a thing, the hotel is set in stunning grounds, is spotlessly clean and looks amazing lit up at night, the food was delicious, not once did we struggle to find anything to eat both breakfast and dinner, the snack bar by the pool was reasonably priced too, you had the option to pay for drinks in the bar or at the end of your stay, the walk down into the town where most of the shops, bars etc were was fine but coming back up was more of a struggle, only did it once, got a taxi back the rest of the time, no sunbed wars, plenty for everyone. All the staff in every area from checking in to checking out were some of the loveliest, friendliest most polite staff we've ever met, I just wish some of the other residents could have been as nice to them as they were to each of the other residents, all in all a perfect stay......Thank you so much 😀 😍😎

Justyna M-M

I was nearly put off booking this hotel because of the poor food reviews. I’ve got to say, I am a foodie and I was not disappointed with half board here. Every time I chose to eat at the hotel, both breakfast and dinner buffet were excellent. Plenty of choice, both European and local cuisine. Ingredients are great and everything is fresh. The spa on the rooftop is absolutely brilliant and reasonably priced for the offering. The pool is nice and clean, the hotel rooms great. It doesn’t have a worn out feeling to it.

Eddie Kibbles

Lovely hotel, the rooms are clean but have no fridge or tea/coffee making facilities, a little dated and need a little investment for new showers, bidets, hand basin and toilet, the room attendants are all very friendly and will go the extra to make your stay as comfortable as possible, we stayed b&b for a week, which was just about long enough. Breakfast becomes a bit repetitive, and the restaurants outside the hotel provide basically the same sort of food. Drinks at the hotel are very reasonable and not too expensive. The biggest letdown for us was the pool area, which was a bit too quiet for us, no music playing, and when you play your own, someone is always there to complain about it, there are some rather comfy four poster sun beds but these are an extra cost at €25 per day. On the top floor of the hotel there is a gym and a spar pool but the latter will cost you an extra €18 per day the gym however is free, unlike the ice of all things if you have a drink in your room and need some ice don't ask at the pool bar they will charge you €1 for a cup full. Other than that, it's not a bad hotel . (Outside the hotel, please be careful, it has to be the first time in my life I have openly been offered class a drugs buy the people selling the copy bags and shirts)

Dawid

We are currently staying at the Sol Costa Atlantis in Tenerife, and while the first three days were satisfactory, our experience has unfortunately taken a turn for the worse. Initially, we were impressed with the quality of the food, the cleanliness of the rooms, and the high level of service in the dining area. However, by the fourth day of our stay, several issues have emerged that are quite disappointing. For three consecutive evenings, we have not been attended to during dinner, which means we haven't been able to order drinks. Additionally, the room cleaning has become very superficial, with our personal items being moved around rather carelessly. The hotel itself is also in need of serious maintenance. The wallpaper is peeling in several areas, and the furniture is noticeably worn out, which is not what we would expect from a four-star establishment. On a positive note, the hotel's location in the center of Puerto de la Cruz is excellent, offering easy access to many attractions. The rooms with ocean views, available for an additional fee, are one of the few strong points of this hotel, providing beautiful scenery. However, the central location also comes with a significant amount of street noise, which can be disturbing at times. Overall, while the beginning of our stay was pleasant, the lack of consistency in service, the hotel's deteriorating condition have left us disappointed. We hope to see improvements during the remainder of our stay, but as it stands, we wouldn't recommend the Sol Costa Atlantis unless these issues are addressed.

stacie macfarlane

Lovely location right by the beach. Plenty to do in the area with plenty of bars and cafes that are cheap and reasonable. For the most part staff are friendly. Cleaning staff were good. However what makes this a one star review for me is the fact that the worker at the pool side bar is short changing people. I gave a €50 for two drinks and only got €29 back but it wasn’t until I sat back down at the lounger did I realise. Not being a confrontational person I left the issue as I assumed it’s a small mistake. But the same thing happened to my mother two days later. She only brings 1 €50 note down each day for her drinks and it was her first drink of the day. She got a gin and tonic and a beer and played using the note. The lady at the bar only gave her €12 back and when my mother questioned her in it she was argued with and shouted at by the worker and I left to get a manager when coming down with the young manager the worker started crying I assume to help her case. Unfortunately as there was no cameras they would not listen to our claims or even check if the money was there or if the worker had it she just told us to call the police if we were that bothered. I refused to have drinks there again. There were also other hotel goers who overheard the commotion and chipped in saying the same thing had been happening to them since they arrived still nothing is done. That woman is most definitely short changing people in purpose as it was happening too often to be a mistake. Overall, I would not recommend this hotel and if you are there be careful of what you paid and what change your given!

Claire Donnelly

NOT A 4* HOTEL We staying here for 9 nights at the end of July. we had 4 rooms, all for family. One room had a fridge and kettle while the others didn't. Another kettle was provided upon request. Rooms were small and compact but very clean. The cleaning staff were very friendly. On our second day, one of our family got 2 drinks at the pool bar and give over a €50 note, she got the change of €20. We did not say anything because we had left the counter before realizing. Day number 5 I went to get my first gin and tonic with the same bar lady and I give her €50 because that's all I had down with me. She done the same, gave me back €12. I asked her about this and she said ''no you didn't give €50''. So I went to reception and got a young manager. The manager came down and told me I was wrong and would not give back the correct change, so needless to say we stopped buying from the young, straight blonde hair lady bar staff member. They didn't have camera's either to back me up. The staff member removed her name badge immediately after this happened We had Lunch at the poolside bar 2 days and it took forever to come out and was freezing. My advice would be to avoid the pool bar. They rip you off, and if some people had a lot to drink then they may not notice the short changing. Evening buffet had a good selection for all members but food was always cold, no matter if you were first in the restaurant. Personally I would not stay here again, location is great but you are better with room only and avoid the pool bar. There are a lot of lovely bars and cafes nearby and very cheap.

Carl Nattrass

We had quite a good experience at this hotel. Staff were all lovely, good location. Food a bit on the plain side but kept well topped up. Rooms deffo need updating. As other reviewers have said, there is no fridge or tea/coffee facilities. I think that the lack of a fridge might be a problem when weather is really hot. We always managed to get a recliner by the pool - the staff actively monitor the unused beds. Pool guard was a bonus.

Nicky Fowler

Nice and clean. We were half board. The breakfast and evening meal was good. The beds are quite firm, too firm for me. A bit outdated. No kettle or fridge in the rooms. I dont think i would stay here again.

Eileen Sullivan Rivero

Beautiful lovely hotel 5 minutes away from Playa Jardín. The hotel has a buffet that offers you every type of food/food type that you can imagine. Vegetarians and vegans can eat at the buffet. Moreover, the lobby and bar of the hotel are beautiful and cozy and actually also have a little library inside. So you can read while you are waiting for the yummy food to be prepared and served at the buffet. The swimming pool is amazing. You need to see it and get inside it. It's beyond words beautiful.

Joe G

We had an amazing week long stay at Sol. We always found the staff helpful and friendly. A few minor complaints would be that the pool is absolutely freezing. Also, there is no kettle in the rooms! There was also an incident of room service just walking in at 9 in the morning- maybe make sure guests have vacated room and ask cleaning staff to pay attention to the door notice.

Amy louise Bruton

Nice clean big rooms. Excellent sea view. To the right is a football field where locals play. It's quite nosey even though the area is quiet. Lots of whistles and shouting from the coaches. The breakfast is comprehensive and the evening meal is very nice. The food is great. The English breakfast isn't the same quality as the UK'S so I'd give that a miss and choose an alternative morning breakfast on offer. The female and male staff on reception are very helpful. The lady life guard is diligent and friendly. The pool is lovely and very safe for nervous swimmers. Towels are available but we used our own. They do expect you to pay for drinks with your evening meal, there's no bottles of water on the tables or free coffee. If you like a cuppa bring your own travel kettle as there are no drink making facilities in the room. Across the road and up the hill is a supermarket, where you can buy plug adaptors, which you need in the rooms. The town is five minutes walk as you turn left out of the hotel. The first (Salon 72) cut and coloured my hair lovely. Locals vary from the very helpful to the very bossy. Generally most seem helpful and happy. The down side is the cleaners are up at the crack of dawn, they don't allow for those still sleeping, beds get moved and scrapped across the floor and if that doesn't wake you their buckets will. I can't fault the cleanliness but personal space, privacy and respect to those still sleeping is out the window. This has to be addressed. My only other gripe is sometimes I would get served 2nd to another person just walking in. This happened at the Hotel bar and the local supermarket which I found quite rude. Overall the food was lovely, the pool, all female staff. And if you want a fantastic colour and cut go to Salon 72 where the lady is also extremely nice.

Chris Organ

Nice room, we were upgraded to a double (Just mind your head on the way up). It was clean and maintained. The restaurant had lovely food and a nice selection of mains, puds were a bit limited. The service was normally good, but the bar staff were sometimes busy and stressed, causing drink orders to be forgotten at lunch when orders were taken by the restaurant staff or long wait times in the evening. It had 2 nice size pools, a large pool for big kids/adults and a upper pool where it was more chilled, plus a splash pool for toddlers. The hotel was about 20 mins walk to the supermarket.

Samantha Young

The grounds of the hotel are superb! The colours and designs are made to look Moroccan/ Old Spanish, with the rooms being a modern touch. Possibly the best hotel room we’ve ever stayed in! We got upgraded for FREE! Which meant we had an upstairs which lead to two private sun loungers, a shaded seating area and a jacuzzi! The room we stayed in was huge and modern/ well designed. The staff are so friendly! The only downside to it, was the food. We went all inclusive for a week, and after day 4, we were tired of the repetition on food options. The buffet area is quite small, and not many options to choose from. Another reason for a degraded star, was the pool area. It’s not the same as it was advertised. We were hoping for the artificial grass surrounding the pool, that isn’t there anymore. I’d say it’s more of a kid-friendly hotel, rather than just couples, as, if you want to get away from the kids, or to have a relaxing break, you won’t get it here unfortunately. The kids stay in the pool til 9pm, and it is constantly filled with large inflatables, so there’s barely any room to have a good swim or chill out. We would return, however, for our next holiday we will be looking for an adults only hotel. Overall, the hotel itself was beautiful.

Katie Player

We have just got back from a 10 day stay at villa mandi and all I can say is wow!!!! Upon arrival the man on reception was really friendly and funny and got us checked in very quickly. Walking around it didn't feel like a hotel but a lovely little Spanish village and our room is amazing. We staying in a 2 bedroom duplex with 2 bathrooms and 3 balconies. It was really clean and was cleaned every single day we were there. After reading reviews on the food I was a little apprehensive about how it was going to be and now I can't believe anyone would complain. There is soooo much choice! And also a chef who cooks fresh for you including steak, chicken, pork, kebabs, sausages and so much more. We couldn't of asked for anything more. The staff were very attentive and we had our favourite waiter Pedro who was so funny and brilliant with the kids. Around the pool you have 2 ladies who keep kids and adults entertained and they were both amazing but have to give an extra shout out to Aurora who went above and beyond they really did make the holiday fun. Evening entertainment was good there is nothing I could complain about. We are ven thinking about coming again next year as we loved it so much! Great family holiday away

l P

Supposed to be all inclusive 🙄 but had to pay for alot even ice cream and a soft drink after 23:30pm which is ridiculous for all inclusive. Construction works near the pool made it hard to relax in peace. The food was terrible cold dry overcooked buffet style same or similar food every day ended up eating out every day what made it quite expensive. The only good thing is the location is not too bad 5-10 min drive to the beach.

Sharon Speller

Absolutely fantastic hotel , great for families lots of daily entertainment and entertainment every night , the host Adele was brilliant getting the crowd involved she was so much fun to be around Staff are friendly and helpful also great food , rooms are spacious and clean we will definitely be coming back , thank you for a great holiday xx