4 Star Tenerife Holidays

David Ward

It is a good location and fairly quiet although it is more of a family or young group place. The pools are a decent size and it's not too hard to find free beds. We didn't use any of the entertainment or food on offer. One thing to bring up is that the self catered apartments could do with extra cleaning stuff provided and maybe rewashed dishes after the previous occupants as I had to wash all the dishes again before using them. Also, there was vomit on the pavement leading out of the compound and by the time we left there were about 7 puddles, all days old.

Stuart Jackson

Well where do we starts. Well it’s definitely not a 4 star hotel. Rooms are dirty with only once a week cleaning for the week even then it was just a brush round and some new towels. When we arrived who ever was in there last left everything behind. Like lotions etc the floor was dirty the shower hardly worked at all.. if you want breakfast all the hot food is practically look warm. There isn’t a bad selection. That’s if you want random things for your breakfast. With regards to the pool it is clean and warm. But don’t expect anything from the life guard who just sits in a corner on his phone. Twice this week other people dived into the pool to help kids while he stayed on his phone.. over all of you wanted somewhere to kip as a hostel this would be the place.

Ken Doran

The hotel and rooms were clean, although sitting on the sofa bed would leave you with a bad back as it sloped from the front to the back. You could hear neighbours moving around and when chairs were moved I am sure the whole building could hear it. The beds were comfortable and the pressure in the shower was excellent. A good balcony over looking the pool gets the afternoon sun. Staff were friendly and always gave a greeting when you saw them. Important thing to remember is the hotel is at the top of a steep hill so taxi may be needed for some people.

Sean Glossop

Fantastic hotel, extremely good value for money and the rooms were well equipped as well as modern. The staff were all very friendly, we were self catering so I cannot comment on the food at the hotel but there was a little shop on site which sold pretty much everything you could need. The pools were clean, I loved the fact that there were multiple pools, the main one having the entertainment, and then Pool 2 which was quieter and more chilled (right by our room). In terms of location, this is the only thing where the hotel suffers, as it is on the outskirts of Los Christianos - however there is a free shuttle bus to and from the beach each hour during the daytime for those who don't wish to walk the 15-20 mins. There are also quite a few restaurants and shops close to the hotel without having to walk far, my favourite being the Italian restaurant literally opposite the entrance to the hotel, definitely worth a try, we ate there three times during our stay. Overall, this hotel is well worth the money, it's in a quieter part of Los Christianos but not too far from the centre, the room was very large, bathroom extremely modern and luxurious, cannot fault anything really.

Stella Kopali

Our stay in this hotel was absolutely amazing, we really enjoyed every single part of it. The rooms were very clean, the people working here very kind and helpful and always with a smile. But most I would like to congratulate the amazing animated team that entertained us day and night, they are all so amazing at what they do. Thank you Gabriel, Leo, Laura, Ester and Karim absolutely lovely team, you made our stay even more special ❤️

Neil clark

Lovely hotel, very clean and tidy. Room big. Pool area nice. All inclusive very good (but still all inclusive) always something to have. Only downside is they take wrist band when checking out, we had another 8 hours before being picked up, seemed a little petty especially with small kids

Oliwier

The hotel was a mixed bag. NO SNACKS IN BETWEEN MEALS FOR ALL INCLUSIVE. Some of the staff were friendly, others not so much. The food was downright bad—same thing every day and bad quality. It’s close to shops and restaurants, but a bit of a walk to the beach. All-inclusive stops at 11pm, though the bar stays open until midnight. After check-out, you can’t get any more food or drinks. So in our case we were left without food or drinks from 12 until the airport transfer at 7 The place was relatively clean. We did get a free upgrade, which was a nice surprise. The pool was big and clean. LOTS of cockroaches at night, not in our room thankfully however.

James Carter

Absolutely astonishing some reviews I’ve read about this hotel, spent 7 days there last week. Allocated a room with no air conditioning over looking noeisy bars and shops asked for a move was told no other rooms available not true as another couple got moved a few hours after us asking. Hotel is clean but very dated booked all-inclusive breakfast editable lunch and dinner of a very poor standard tried a couple times but ended up eating out. First all-inclusive I’ve ever been to that doesn’t provide a snack bar in your holiday deal. Checking out was at 12.00 our transport to the airport was at 5.00 was astonished when they removed our wrist bands at 12.00 meaning not able to use the bar facilities unless paying full price. To be totally honest this should be awarded at 2 star and absolutely no more.

Lorna Ryan

Loved our stay here, will definitely come again. We were in an apartment - A block, self catering, the rooms were spotless. Excellent locations close to shops and bars. Lovely pools with plenty of sun beds. Would definitely recommend!

Caroline Shirley

A really nice hotel. Staff are very pleasant and polite. Rooms are basic but clean. Lovely pool areas which are clean and have a nice bar area. The food is not great. I appreciate it is hard to cater to everyone's tastes all the time but the meat options in particular are very dry and overcooked. They desserts are good. Location is good and only across the road from the market and a short walk down to the beach.

Erfan Abolfazli

Mixed Experience: Spacious Rooms and Great Location, but Several Drawbacks! Pros: Big room & bathroom Big balcony with pool view Big swimming pool with warm water Enough beds around the pool Digital safe box in the room Good location (easy to access the city center by walk or by taxi) Close to Siam Park Easy to get to the TFS airport (15-minute ride) Cons: The rooms were not soundproof, making it easy to hear noise from neighboring rooms. The furniture in the room was old and outdated. The bed and pillows were basic and not so comfortable. There was no iron or electric kettle in the room. Some of the food and fruits at the breakfast and dinner buffet were not freshly made, and the coffee quality was very poor. The hygiene measures at the restaurant were lacking; I found a fly on the meat (where they were serving a warm dish) and a live worm in the salad! The entertainment during the day and night shows was minimal and did not attract many guests. There was no free tap water at the restaurant; you had to pay for a glass of water. The gym equipment was minimal and most of it was not functioning properly. The staff, in general, were not friendly (except for the animation guy), so you did not feel welcome at this hotel. You had to pay a deposit of 20 Euros to borrow a pool towel, and you could only renew it between 10:30–11:30 at the spa. Parking was paid at 10€/night. Poor WiFi in the room.

Jessica Styman

The room was super clean, I'd read many reviews and was concerned but we were really happy with our stay. Beds comfy, loads of room!! Balcony got loads of sun and the hotel pool was beautiful. The staff were all just so kind and friendly, so I've no idea where rude came from in other reviews I've seen! They all greeted us with a smile. The major downside would maybe be no possible walk to anywhere, you have to get a taxi but for just 5-6 euros to the centre of playas de las americas, we weren't mad at it as the hotel price itself was cheap. Overall, I'd stay again and recommend it! Thanks so much again for our stay :-)

Rafal Wojcicki

I was here a while ago with my daughters, I'm not picky so I turned a blind eye to a lot, but the only thing that really annoyed me was when people from the room next door came back from the city around 2,3 am they continued partying until around 7 am, they didn't care about anything, loud music in the room and shouting, talking on the balcony. after 2 nights like that I finally called the reception to do something about it, after all I came here to relax and not struggle with some drunk kids. they sent a security guard but it didn't change much. That was the only thing I didn't like about this place, the lack of respect for other hotel guests. I think I wasn't the only one who had to deal with that. The food was ok, but I have to say that I had a bad experience at breakfast, and my daughters who are afraid of bugs, who were crawling on the wall, ceiling and seats. I know that this happens in many places in Tenerife, I have been there many times, and I know this from experience. The location is a big plus, a bit out of the way but still close to everything Something can bother us everywhere, so you have to reckon with it. but some things are unacceptable, especially when you pay for a holiday, you expect everything to be, let's say, at an appropriate level.

Laura Fuller

The airline changed our flights so we needed one night somewhere else in Tenerife. We chose this hotel as it was a bit out of town, as didn’t want somewhere noisy. We were a bit apprehensive, but we were very nicely surprised by this hotel. We received a friendly and helpful service on check in - always a good start. Although the room was a bit dated, it was HUGE and clean with lots of toiletries for our stay. The bed and pillows were really comfortable. The area surrounding the hotel was nice and we had a few miles’ walk into the town that night for food. There was music on until 10:00ish which was loud but I was so tired I went to sleep anyway. The gym had enough dumbbells and space to have a bit of workout. The breakfast room was nice and there were so many healthy (and vegan) options for breakfast. Definitely wasn’t expecting as much as there was! Our check out was as pleasant as our check in. We both commented on how polite the man was. Although the pool scene probably wasn’t for us for a longer holiday, this hotel gave us everything and more for what we needed for one night. And for the price… my 5 stars are based on this.

Luciane Priscila Perucelli Luz

We had a very pleasant stay! Highlights: The service provided by the staff was exceptional — everyone was friendly, helpful, and always smiling. The overall atmosphere felt warm and welcoming. Our room (080) was super spacious, with a huge bathroom and a fantastic shower — strong water pressure and plenty of hot water! The hotel itself is very large and well-kept, and we felt comfortable throughout our stay. Points to improve: The balcony door in room 080 doesn’t lock, which should be fixed for security. Parking is charged at €10 per night, it would be helpful to make that clear in advance. we really enjoyed our experience and would definitely recommend the hotel!

Aila Tough

Had a good stay here! Staff were friendly and helpful. Rooms were standard, we booked a double bed but had two singles pushed together. Was very noisy at night until around 5am, however we took earplugs and slept fine with these in. Overall cleanliness was fine! Breakfast was good, large selection and tasted fresh. Dinner wasn’t great- mostly fish options. Even the pizza had fish on. Could do with more variety and didn’t taste as fresh. Pools were good- not too cold and managed to get sun loungers easily. Good location especially if you’re looking to party however probably not great for families due to the noise. I felt safe during my stay- however i did see police escorting people out multiple times. I asked reception for a clean towel and they told me there would be an additional charge, also an additional charge to use the safes in the room. Overall good- but wouldn’t stay here again.

Karl Lightfoot

I wasn't impressed with this hotel. My friend stayed here 13 years ago, and the rooms are exactly the same in 2025. We were on the top floor, and there were screws missing from the rail on the balcony, which didn't fill me with confidence. We rented electric scooters, but they wouldn't let us charge them at the hotel. They said we couldn't charge them as we were under 65. We had to charge them at the neighbouring hotel. It's right on Veronica strip! STAY AWAY! we only walked down the strip when four women pick pocketed us. They try to grab your d##k so when you go to cover, they reach in your pocket.. luckily we had prepared for this by leaving our phones, wallets etc at the hotel and only took out 100 euros in my sock and only had 20 euro in my pocket at any given time.... she took my 20 euro then and called me poor because she was expecting to have stolen more 🤣

Grace Rankin

Me and my partner recently stayed here. Were a young couple and really enjoyed it. Yes the hotel is close to the strip but for us, the noise wasn’t much issue. We enjoyed sitting on our balcony in the evening and watching the nightlife. Yes the music goes on until early hours of the morning but never stopped us from falling asleep. Noise subsided when we closed the balcony door. Great location for us, beach walk either way out of the hotel, shop at bottom of hotel. Staff were helpful and friendly, we done aqua aerobics one day and the guy who done the class was amazing!! Full of energy and kept everyone entertained. Would definitely come again to Sol Tenerife⭐️

Mihaela Velkova

Overall the hotel is perfect for a friend's company and couples but for children is not the best option because it's loud during the night and it's mostly young people who are there to have fun. The location is really good, the beach is in front of the hotel and there's a lot of clubs nearby, you don't need transport for that. The pools are great, but if there's a lot of guests, it's a little bit difficult to find a space near the pools. The rooms are clean but need renovation. There's a lot of shops around the area and you can take a walk, do so much stuff around the hotel area. There are options for additional excursions that you can book near the main entrance of the hotel, which was great and the girls there are really happy to help you and recommend the best thing for you. We were really happy with the entertainment team, there were a lot of activities during the day and in the evening as well and they were different every time. Definitely recommend if you want to have a decent experience in Tenerife for this price. I think the best option is to stay at least 7 nights so you can experience most of this beautiful island.

Jordan Reid

Me and my partner just got back from a holiday here. The people complaining about the place next to it are a little over exaggerating. You could hear them slightly but it wasn't that bad. If your getting a hotel that close to the main strip what would you expect. All we got was the bed and breakfast and make the most of the good wide range of food that was served. We would highly recommend this hotel :)

anne andrews

This is the 8th time I have stayed.in this hotel since just before Covid.l have never felt more welcomed or cared for in any hotel previously.l cannot speak highly enough of ALL staff. Managerial staff are exceptional and concerned about the comfort and welfare of every guest Entertainment team Of Denise, Diego and Manu (not forgetting Tomas who is on vacation at present) encourage all guests to partake in their varied and extensive programme. Buffet style meals are all excellent and suitable for all tastes. Dining room staff are both friendly and efficient,as are all of the bar staff. Cleanliness throughout the hotel is of very high standard and bedrooms are cleaned daily. At 84 years of age l have holidayed in many countries and hotels but this one will always be my favourite. Well done Ole Tropical!!

Nigel Watts-Howell

Just had our first 2 week holiday in 8 Years and this hotel did not disappoint. The room was very spacious and clean and we also had a great see view. Being all inclusive we did not find a day when food choices were an issue (and I'm a fussy eater). All the staff from the cleaners to management were very friendly and engaging. Also the animation team (all four of them) were very good at creating a great atmosphere throughout the whole day with their activities around the pool. Finally a big thank you to Carlos the duty manager for his free fun lessons in learning Spanish phrases to enter the restaurant every day (no you don't have to speak Spanish to enter the restaurant) and making sure our stay was memorable. We will definitely be going back in the future.

Louise Owens

Absolutely loved our visit here, the staff are amazing, two of the entertainers where the highlight of our last day and brought us drinks. The hotel is clean, breakfast was lovely. Pool is lovely and warm. Rooms are a good size. We stayed as a group of 6 for my friends hen do. Its very close to the centre, walking distance, and siam park is literally round the corner. I would definitely go back.

jazmin anthony

This hotel was fantastic from start to finish. We arrived in a panic due to losing our phone, but the reception staff were incredibly helpful. The only downside is the slightly uncomfortable beds. The food is amazing! They cook fresh steaks, fish, pork chops, and chicken right in front of you. In the mornings, you can get your fried eggs cooked to your liking, and they even make omelets with any filling you choose. The Mr. Whippy ice cream machine is brilliant. After staying in a few hotels around Tenerife and not being overly impressed, I can confidently say that we will definitely be back here.

Dean Hendricks

Brilliant 4 night's stay. The food was lovely and varied everyday. The drinks selection was as you would expect and the measures were huge. The room was a little dated but everything was spotless. The staff were exceptional from the moment we arrived until we left they couldn't do enough for us. Tamaz, Manuel and Diego on the entertainment team were worth the money alone. So much energy and enthusiasm went into everything they did and they didn't stop and got everyone involved. Only downside is the location as it can be a bit noisy in the early hours so take earplugs if you're a light sleeper.

Marina Ro

Great Stay in a Perfect Location! This beachfront hotel is ideal for a relaxing holiday. You can enjoy both the pool and the beach just steps away. There’s a small shop and a lovely beachfront restaurant right next door—super convenient! The rooms are spacious, clean, and serviced daily. I also appreciated the luggage storage, which was a big help when I arrived early. It’s not the best choice for party lovers, as it’s a bit of a walk (about 20 minutes) from the town centre—but that distance makes it wonderfully peaceful. Perfect for unwinding! I’ve added a photo with the view from the hotel bar.

Helen MacKenzie

Food and drinks were excellent. Lovely spacious rooms, light and airy reception. Great sea views! Heated pool which is a bonus. Lovely staff, entertainment not too bad for all inclusive. Slow service at the pool bar and we only had our rooms serviced once during our 1 week stay. Spa is very expensive. Lower the prices and you’d have more customers. Having said the negatives I think with more staff this could be easily rectified. It wouldn’t stop me from returning.

Alexandra Day

Have just been on holiday here for a week, and we have had a very relaxing time. The staff work very hard, they are all friendly. The couple who run the entertainment are absolutely fantastic, you cant help but smile when they are around, they are good for your soul - shout out to Micky and Chris. The rooms are spacious and our balcony was overlooking the sea which was gorgeous. The house keeping is overall ok, more attention to detail needed, floors need to be swept thoroughly, especially under the bed, the bathroom needs a bit of a scrub. The food is ok, there's lots of choice and we always found something we liked. Sometimes the food could have been hotter. The staff at the pool bar are lovely, however sometimes queues can build. The pool area is lovely and clean, there's always a lifeguard on duty too. We had a 2 hour voucher for the spa given to us upon arrival which we made use of, spa overall is good but the steam room was broken which was a shame. The local town is a 15-20 minute walk away or around €5 in a taxi, quite a few bars and shops there. Bring towel pegs as it can get windy due to being on the coast, however the breeze is nice with how warm it can get. Entertainment room gets very warm so take a fan if possible. Overall a good break was had, thanks you Hotel Arenas Del Mar.

Phil Wotton

Had a 10 day break here with my wife on a bed and breakfast basis. Friendly welcome at this spacious hotel. We had a junior suite which was a good size and a very comfortable bed. Breakfast buffet was huge with an incredible choice of food, fresh and delicious. The pool was warm with plenty of sunbathing space. In house entertainment of an evening, mainly musicians and singers. Voucher to use at the health spa. 15 minute walk to the town, 15 minutes the other way to a secluded beach. Three restaurants over the road.

Philip D'Ambrogio

We stayed here as all inclusive for 7 nights. I have almost nothing to complain about. We stayed in a junior suite with sea view and it was fantastic. I like the way they separate the room so I could sit out on the balcony without disturbing the other half when she was in bed. Unlike others we couldn't complain about the cleaning or the cleaners! She was fantastic and came each day, replaced our towels, cups, glasses and brushed up. She always made the beds and left us a bow tie out of the one of the covers each day. She also very friendly. The food I enjoyed and found a lot of variety providing you didn't want chips and pizza every night. I'm a type 2 diabetic and always found something to eat and even tried a few new things. Like with most hotels if you're vegan you'll probably struggle but pretty much every other dietary requirement was catered for. We were all inclusive but still ate out a few times. You can get food any time of the day until around 9pm (the pool bar can even do toasties). I found the drinks were good and yes a limited selection but you aren't getting top shelf at all inclusive unless you pay a fortune. I drank mostly wine and vodka with coke. The staff in the bars and restaurants were always friendly and polite even to the people who were rude to them and that happened a few times. The entertainment is a bit of a personal choice it was mostly things like bingo, pool aerobics and karaoke. Not my scene but others really enjoyed themselves, you can either take part or sit on the comfy seats outside the lively bit and play cards (which is what we did). The reception staff were always helpful and polite about any type of request. My only critiques of the hotel is that I think they need to restrict smoking in the rooms and balconies as we had a neighbour who constantly smoked so we had to keep closing the balcony door otherwise our room stank of smoke. The pool area is pretty good with plenty of space as I don't think we ever struggled to get a spot and the drinks available at the pool bar are pretty good as well. The spa part was OK but is a bit tired and in need of some repairs e.g. The steam room doesn't work and the sauna had no water for steam. I had a massage which was actually really good and the lady who works there while a little prickly is actually very friendly. Over all I would recommend the hotel provided you see it for what it is. The location is good if you like quiet and don't mind a short walk to the bars and restaurants (although they have 3 across the road which were all nice). The beach is pretty good and doesn't get crowded either but most people seemed to just stay in the hotel. We did one excursion to go whale and dolphin spotting which was brilliant. Room 404 (I work in IT so called it the room that couldn't be found).

Mayur Patel

Positives: Stayed at the hotel at the start of this month. The service of the staff was very good, especially Cesar. He was very entertaining and always had a smile. Bingo nights were fun. The options of different pools. There are 5 different pools within the hotel, including 18+ only. This allowed us to sit by the pool and relax. There are a number of different sunlounges dotted around, so always find one despite people running at 9am for them. The rooms itself were clean and tidy and always cleaned by room service. You can get the shuttle bus from the hotel to the beach, which is very good as the hotel itself is at the top of a hill and can be tiring especially in the heat. Negatives: The food is very poor quality, especially for a 4* hotel. Even the basics like rice and pasta was dreadful. Rice sometimes undercooked or burnt, watery, and rubbery pasta. No wonder the queues for chicken nuggets and chips are the busiest as these were the main edible items. Even the fruits were straight of the tin can and not very nice. We had half board, and drinks are not included for dinner service, which is surprising compared to other places I been to before. We decided to get drinks packages, which include two (2) drinks for dinner at a reasonable price. Whilst eating dinner, some staff come over and force a review by asking you to scan their QR code, not what you want whilst eating your dinner. The rooms although clean, are very outdated and old. Not having a charger by the bedside was very disappointing, and the air con was very weak and did not work properly even though it says keep all doors shut to make it work properly. Despite this, air con very weak. Overall, I think it should be 3* hotel rather than 4. No fault of the staff or the service as it was incredible and very helpful but the overall food and rooms were a let down.

Chloe Jepson

We stayed at Paradise Park hotel as a couple on a much needed break. The hotel was fabulous and we had an amazing time. The staff are very welcoming, hardworking and friendly, the hotel is lovely and clean and our rooms were cleaned daily if we wanted them to be - with fresh towels etc. There are 2 pools for families with children and 2 areas just for adults. One of these is on the top floor of the hotel with a very small pool, jacuzzi and bar with a rooftop terrace. The other a bigger pool close to the family pools. The main kids and adults pool opens at 9am and you can’t save your sunbeds before that, so no annoying people up at 6 to put their towels down. The other kids pool which is just over a little alleyway opens at 10am. You have to walk past the adult pool to get to this. Food was okay, a bit repetitive and sometimes not a lot of choice. Snack bar opens around 1pm and they have a lovely BBQ on Tuesdays and Thursdays lunch time. Alcohol spirits were branded which we were surprised at as usually they’re just house brands. I can’t comment on the entertainment as we went out after tea for a walk to the shops/bars/beach which is about a 15 minute walk (all uphill on the way back) but less than €5 for a taxi once you get off the sea front. Checkout is at midday and we weren’t being picked up until 19:30. There is a locked area to leave your cases at check in/check out if needed and there is access to a shower room that you need to book so that if you check out and then go to the pool you can freshen up before going home. Overall a wonderful holiday and would definitely recommend ♥️

Georgina Flower

We came here in 2024, it was that good we came back for this years holiday. The staff are fantastic, very friendly, cheerful and helpful. Alfonso was extremely good with us (& he never asked us to do a Google review, but Katy did even though she was never in our part of the restaurant for any day or night- she came over JUST to do a review and make sure we put her name - she didn't even clear the table!). One thing that wasn't as good as last year was the poolside music: last year it was on all day every day unless they were doing water mat, water aerobics or water polo. This year it was on, it was off. The music was up, it was down, it was on, it went off, back on (if they remembered after having the big speaker on for activities) & it was very club dance rather than pop. They keep the hotel communal areas and bars extremely clean. Also the restaurant staff who check your room number on entry were all very cheerful and polite. You should be proud of your staff, they represent Paradise Park superbly. Bar singers: Bobby H was fantastic, fun, great voice and choice of songs. Elton John very good. Comedy Elvis we saw last year - he's still as good and funny this year. One thing a lot different from last year was that 4Fun bar was packed every night & all the best seats taken: last year the 1st floor Bar was the most popular. Our room had a fantastic pool & sea view. My partner is celiac so the main reason we come here is because there are lots of suitable food available & love the gluten free San Miguel. Most of the soups were very enjoyable & fantastic fresh fruit selection. Also the female singer from Italy that sang next to the main pool was really good, she sang old party tunes and was very good with the crowd.

Charlie Thexton

Great hotel thats staff cant do enough for you. Food selection changes daily and there is always plenty of choice even for fussy children eaters. Pools are top notch could just do with a bit better music around the family pools but that's just a small thing. All inclusive drinks and ice cream good for adults and children alike. Will highly recommend and potentially add for revisit in future.

James Beasley

Very nice hotel, staff very helpful and happy to attend to our needs. Katy during dinner service was wonderful. She could see we had our hands full with a toddler but she helped with getting drinks (even though it was self service) and keeping our daughter occupied. Very much appreciated. Great family hotel. Rooms basic but clean and well maintained. Hotel is not close to a beach but does have a free shuttle at regular intervals.

Brandon Simmons

I honestly couldn’t find much to fault about this hotel. The rooms were clean, the food was great, the service was great and the location was good. My family and I stayed here for 5 nights and enjoyed it very much. Maybe the only thing I could say is that the air conditioning was a little weak but if you kept the balcony closed and the curtains drown it cooled down within about an hour. Overall it was a very good hotel and would recommend it, we will be coming back.

Martin Brown

Room was ok, clean but we had balcony in the shade all day. Breakfast was good enough, same thing every day but not a problem. Pool bar has slow service but again not too bad. Good pools and kids area with competitions every day at darts, rifle shooting and archery with prizes. The staff are really good with the kids and friendly. The location is great. Had a really good experience at this hotel will be coming back

P B

We spent a week here and i must say was very surprised with the hotel. Staff were extremely good... Food was always delicious huge range every night (we came half board breakfast and evening meal... but can change to dinner if you wanted any day) Rooms were good.... very clean hotel pools and bathing areas was the same. Location wasn't everyone's cup of tea... was close to 'The Strip' which will be great for the younger people out there who wants the club vibes on a night but far enough away not to even bother us. Plenty of local restaurants, mini supermarkets and gift shops. For the price definitely stay here again!!🌞🌞👌

Kellese Adams-Hamilton

We’ve booked a weeks stay at Hotel Gala and so far everything has been great. The hotel is lovely, and clean. The food has been nice so far, better than the normal all inclusive foods I’ve had before. The staff are amazing with children, my little boy is a big fan of the kids club. Hotel is also super close to everything. Would definitely recommend and would come back ahain

Declan Moorcroft

Very family friendly hotel. I would recommend and stay again. Entertainment for the family and kids was top notch everyday and evening and the entertainment staff were very friendly and engaging. Food was very good, it's worth noting full board is not the same as all inclusive, as we were expecting drinks from the bar included, but this was an extra. There was a festival 2 of the nights and it was very loud in our room until 5am, we complained to reception and they helped move us to a quieter room. Other than that issue, very satisfied.

Brian McQuade

Great hotel for families. Entertainment for kids really good. We went half board which was well worth the extra £70. The staff also super friendly. Big mention for Ramon who always has a smile and makes you feel so welcome. Will be back for sure

nikki jenkinson

Wonderful family holiday! I have just come back from a week at this hotel and overall it was great we went with our 9 and 6 year old. The staff were extremely friendly and helpful particularly Lianette And Ramon who runs the pool bar who works extremely hard and he was great fun. We had a pool view room which included the spa facilities which was a nice addition. Our room was cleaned daily and the hotel overall was very clean. We went for the all inclusive option and over all the food and drink was good enough for what we paid. The hotel is situated in a really good location 5 minutes from the beach and we also enjoyed a few nice meals out near the Hard Rock Cafe where the main shops and restaurants are. I highly recommended if you are travelling with children to visit Siam park which was amazing and lots to do there with young kids, there is also a free bus service which you can catch from around the corner of the hotel. One of the things I like most about this hotel was the layout of the pool area so we could see the kids are all times and there lots of facilities for the children as well. There was also a mini disco and entertainment on every evening in the show bar.

Lisa Wright

Hotel is in a great location, rooms are cleaned daily with daily towel change. Food is mediocre for a 4 star hotel and I'm not fussy. The thing that put me off returning to this hotel is the sunbed situation, yes there's plenty of them, but unless you are putting towels out before 7am ( I seen people put towels down at 12:30am after the entertainment had finished) you aren't going to get a bed beside the pool. Really disappointed that the hotel don't enforce their towel reservation rule and feel for the staff who are trying to clean the pool area at 8am before the pool opens who have more work to do working around the beds that have been pulled out already.

Daniela S

Great hotel with amazing staff. Traveled as a couple and there was always somewhere in the hotel to be away from much noise. There is an adult only rooftop and the dining hall is quite large. Whilst there all of the staff went above and beyond. I saw a man help a little boy pick out his breakfast fruit from the buffet, Ramon in the pool bar was super kind and patient with my broken spanish and Antonio, during the dinner service, was super helpful. Staff really completed the experience and it's nice to know they are so helpful with any situation. I would definitely return.

Alicia Gough

A very very disappointing stay. After reading the reviews me and my partner has high hopes for this hotel, we were let down heavily. Where to start? The fact that the maid cleaning our room stole my outfit that I left hanging up in the wardrobe? This was my airport outfit, the only item of clothing I left hanging in the wardrobe as I didn’t want it to get creased with the rest of my clothes in the suitcase. When I went to get dressed before leaving it was gone. Nowhere to be seen. I know where I left it They don’t let you pay for food and drink at the hotel it all has to be charged to your room using your room card. The location is close to the beach and shops and restaurants but you won’t get much sleep because all you can hear is the bars and Veronicas trip blasting their music till 4am. All the taxi drivers in this area scam you and try to take advantage of you as a tourist so wouldn’t recommend this area at all. Upon arrival when checking in the reception staff just handed us our room key and told us where to go for our room, there was no information given about the hotel, they didn’t tell us where the buffet was where the entertainment stage was, they didn’t tell us we had to pay for the safe, didn’t give us a rota for the entertainment, not even a map of the hotel. When we went down to ask where everything was and how to use the safe the reception staff said it’s all on the board over there and pointed to a QR code on a television? No one told us about the board upon checking in which we thought was very unprofessional and odd. How are people supposed to know to scan a QR code? What if you don’t have a smart phone or your phones dead or unavailable. The food was extremely limited and meady, the juices in the juice machine were warm. So when you want to have a fresh orange juice or apple juice in the morning please note it will be warm. There was no ice available in the buffet. Unsuitable for vegetarians hardly a single option. The drinks at the hotel were expensive and the pool bar food is so limited they only offer chips or a hotdog. If you’re staying here as a couple they will still put you in a room with 2 single beds pushed together rather than a double

Jimmy G

We’ve just come back from a week long holiday with our family and 2 year old, and we absolutely loved it. We've stayed in Tenerife many times, including in some 5* star hotels, but this was by far our favourite! The resort is beautiful, spotless with spacious rooms and great air conditioning. There’s just one restaurant, but the food was always fresh and really tasty. The Asian evening on Friday was really good. We noticed that food labels were often missing or incorrect so if anything a bit more information would definitely help guests know what they’re choosing. The pools were brilliant and we never struggled to get a sunbed, which was a big plus. The only downside was that the white parts of our swimwear turned slightly green in the water. Not sure why that happened, but we’re hoping it washes out! The service was exceptional. Every member of the team made us feel genuinely welcome, and nothing was ever too much trouble. Carlos, Miguel & the reception team in particular were fantastic and helped make our holiday really special. We can’t wait to come back soon!

Danielle Ward-bailey

Amazing from start to finish. The room we had was a 2 bedroom with a roof terrace. It was huge and so so clean. The staff are beyond friendly and helpful. The cleaning staff keep everywhere immaculate. The food was always to a good standard with a different theme every night. Would we come again??? 100% can't wait to come back soon.

Anthony Lord

It’s difficult to fault this place. It has a beautiful landscaped setting, the food was varied and very tasty, and it also had outstanding evening entertainment for both the kids and the adults. The staff worked really hard to ensure the guests have the best possible stay. The pool area was kept clean and free from litter and dropped food, etc. Pleasantly warm, clean, outdoor pools too. Both my children really want to go back, and they say it is the best holiday they have ever had. The only minor thing was the location was a little way out (though we walked to the beach on a couple of occasions) but this also meant was, where the hotel was situated, it was a very quiet spot. We chose the 'all inclusive' option for our stay (I really recommend this, unless you plan to eat out a lot) so could have some great cocktails by the pool whenever we wanted, throughout the day. The bar staff were very friendly and professional at their job. Overall highly recommended, and hope to return at some point in the future.

Ashleigh Lund

Really lovely hotel, staff are so friendly and helpful. Relaxed atmosphere, all staff work so hard and efficiently, cleaning is top spec. always greeted with a smile. There are lots of steps but also slopes, food was nice. Pools are great, always a sun bed available. All inclusive drinks were a god send. Thank you for a lovely stay. 😊👍🏼

stephen cassidy

2nd time staying at gran oasis resort , all the staff are very friendly and welcoming, we stayed for 1 week 2 lots of families and the rooms was cleaned every day, rooms are really nice as well. Food is different every day we could always find something that we liked there’s a good mixture. Night entertainment is a bit mixed some nights it’s great some nights just a bit okay but overall great hotel , clean , foods nice , and staff are amazing! Big shout out to Miguel on the bar with the long hair he’s a credit to the hotel.

Beth Marriott

Stayed for 10 nights with my boyfriend and we were stunned as soon as we entered the hotel. The food was so good and did food cooking near the pool. They had a great selection and different dishes each day at lunch and dinner. They also do not mess around with the alcohol with a wide selection of different drinks around the hotel. The service was great at reception and throughout the hotel. The evening entertainment was the best I had seen with the balcony being a relaxed area where musicians play and the show area with different shows and activities. The animation crew were so fun and bubbly and got everyone involved. They definitely put a smile on your face everyday. I would definitely be coming here again at some point !

Hanna Butler

Great experience! Likely one of my least favourite buffets, that being said, would go back, facilities are fantastic. Love that there’s beach access across the road. Staff were fantastic. Would recommend. Oh, would be relevant to us: people smoke on the balcony in the morning, not my fave thing to wake up to. Loud music at night, kept my husband up often. If you’re a non smoker, a foodie and a light sleeper, skip it😂😂

ed liz

The food is delicious especially the breakfast. So many options to choose from. And Damien, I believe he is the manager of the Lava restaurant, is one of the most caring and nicest people you could ever meet. So warm and welcoming and attentive to our needs. Damien is just an amazing person. The rooms were clean and modern and we had a really nice view. The hotel itself is very modern and clean. I highly recommend.

Araba O

Awesome! Fantastic! My friends and I are on holidays from 30 June for one week and so far the experience has been great. When you enter the hotel, you are meet with a beautiful interior, the receptionists were welcoming and friendly. The ambience of the hotel is great and the rooms are perfect. All staff are processional, friendly and helpful, especially Damian who always greets us with warmth and attentiveness, made a lasting impression. The food is another highlight of my stay. Every meal so far has been excellent, full of flavour, and made with fresh ingredients. In particular, I have enjoyed the breakfast, compliments to the chef and Damian! Thank you to the entire team at Hotel Landmark Playa la Arena for your outstanding hospitality. I look forward to returning!

Natalia Soto Rodas

I had an amazing stay at this hotel and can’t say enough good things about it. From the moment I arrived, the staff made me feel welcome and taken care of. The service was truly top-notch—friendly, professional, and always attentive without being intrusive. The real standout, though, was the food. Every meal I had, from breakfast to dinner, was absolutely delicious. Damian was really kind to us from our first day and he was very helpful with anything we need. I would definitely recommend this hotel and its staff and services. I will be coming back that’s for sure.

Andrew Savill

Just got back from a beautiful stay here, Staff were brilliant, hotel was spotless, Food was really good, buffet style but changed every day, from sword fish, to steak. Salads were delicious, really good healthy food. Not the typical fried rubbish. The rooms were cleaned every morning, and the beds were super comfy. Best night sleep in ages. Highly recommend this hotel.

Raymond O'Donnell

We stayed here for 1 week as 2 adults and overall was a good location, we don't mind walking, and would be around 10/15 minutes to the more central locations, but plenty of restaurants shops etc within 5 minutes of the front door. Rooms were spacious and comfortable with lots of storage and very clean. We stayed in the family section which had no impact on our holiday. We stayed half board and although the breakfast we enjoyed every morning we did end up going out for most of our dinners as they were quite repetitive and some of the buffet elements were cold.

kim exley

Stayed at this hotel last year & enjoyed everything about it so booked again this year. The hotel is still nice but some very hostile ladies working on reception not a nice greeting when you have been travelling for 12hrs. Stayed in suite adults only arrived 21.45 sofa bed hadn't been made up as requested as was nothing could be done about it. I explained the whole point of booking this hotel is to have separate bedrooms due to health problems. We ere also told no sheets or extra pillows available until I insisted this was a must have. 2hrs later we got sheets & made bed up ourselves so eventually unpacked & got to bed at 01.45. Checked with my jet2 rep that the request had been sent to hotel & it had. Experienced same thing last year but had arrived a lot earlier so not too much of a problem. Seems to be communication problems with this place & not nice welcoming at all. Room allocated was 112A very slippery shower so had to go out & purchase shower mat. Unsure about returning next year sadly.

Wim Bervoets

Had a great holiday at Labrandra Suites Costa Adeje. We had the all-inclusive package. Breakfast was varied, but also lunch and dinner was very tasteful and varied including fish, salads, deserts and more. For the room we had a family room with balcony (cheaper room, so no swimming pool view). The size was good, but it could use a bit of maintenance (eg. floor tiles). Also the electricity went down a few times in our room during our stay (neighbouring rooms also had this problem). The lock of the door also had to be replaced after it couldn't be opened from the inside. (they fixed it rapidly though). Service was friendly and fine. Swimmingpools were also nice. Evening shows were OK (we have seen better ones in Gran Canaria) and ended at +/- 22h30, so no noise during sleep from entertainment or road traffic. We did miss the tapas restaurant that was included because we weren't told during checkin it was only on saturday, that was a pitty. Also the libra had to be paid per suitcase, I would make this a free service, as I would also expect for the Wifi. All in all a nice stay, but some improvements are possible. Playa Del duque (nicest beach) and playa fanabe are available in walking distinces. Parking a car is possible in the streets for free, but you may not always find a place in the street itself; but we always managed to find a spot withing walking range

Louise

We have stayed on a few occasions, the hotel is in a great location. The rooms are lovely however there are some signs of wear and tear which is to be expected, both I and other guests commented on this (loose flooring in the rooms being the main thing) so hopefully that is rectified for other guests. The pool area is lovely and clean, but it is worth noting that the pool is in the middle of the hotel so there is quite a lot of shade. Restaurant is spacious, and clean and serves good food. Overall I would return if I found a good deal, but I wouldn’t spend thousands on coming back to stay here.

Leticia Santos

Overall lovely grounds and great looking hotel I want to give a big shout out to our housekeeper Paulina, she was so lovely to us i wish I could give her more gratitude. I noticed she worked hard every day we were there, always had a smile on her face, greeted us and made us feel like we were at home. Gracias Paulina

Lorna Hay

This is our second year in a row returning and we love this hotel! The grounds are just stunning with beautiful paths to walk, surrounded by plants and trees and flowers. The food is great, loads of choice and a big selection. Our little boy just loves the kids club and the mini disco, the staff are so kind and friendly and do loads of fun activities with the kids. Special shout out to Yolanda and Lucia for their constant energy and care taken with the kids. The rooms are dated but spotless, housekeeping came by every day. The hotel is in quite an isolated spot but has everything you need for a relaxing, chilled out holiday.

Heidi Painter

Stayed here in March 25. Really good hotel. Great food, really nice a la carts, great snack bar. Shows every night. Kids loved the mini discos. Great atmosphere in the lobby too, loads up and dancing and having a great time. Massive bed in the room, really comfortable. Brilliant pools, loads of seating. Autistic daughter is very comfortable here. Love the hacienda, reminds us of your Mexico resort. Only notes for improvement.. it’s a bit slippery around the pool. Umbrellas could do with a bit more weight, 2 umbrellas flew into me whilst pushing baby niece. But would stay here again, had a really great time.

Brian Baker

We visited 20 yrs ago and as before didn't disappoint - after talking with staff who are so proud and happy to work there we were told their sister hotel across the road is currently under refurbishment and opens again in October 2025. That's when this hotel will be closing for a complete refurbishment. Agreed currently looking a bit dated but the staff, food and service to detail doesn't let them down. We will definitely be back to see refurb and it won't take us another 20 years to do so. Can't wait !!!

Emma Milne

This is our third stay in the last year and it’s safe to say we love this place! This hotel is filled with authentic Spanish charm! The staff are incredible with our little girl, which we really appreciate and the animation team make sure there is always something to do for her! The rooms are slightly dated but they are spotlessly clean and always kept to a high standard by the cleaning team! The food is a really good standard and we always find something to satisfy every member of the family! Overall a fantastic hotel, we’re gutted it will be closed for refurbishment next year but will definitely be back when it reopens!

melissa johnson

A shiny, clean hotel in the process of being refurbished ( rooms ), beautiful views ( pool side), large basic room, a small under desk fridge, no kettle in room ( however you can hire one from the front desk). Our room carpet is in immediate need of re doing, a few stains a slight odour was noticed and the floor is uneven, but we were out all day and really only slept so for us it was not a major factor, The Aircon was not being offered as it was not hot enough to deem necessary ( time of year) fair enough. However, I asked for the use of a fan, and we were immediately given a fan upon request brought up to our room. We booked Bed and Breakfast and were completely satisfied with the selection on offer ( we are not big foodies). Everything was spot on for us. The nightlife was busy, but that was to be expected, and for us not over the top and it was silent by 23.30. We booked two excursions, one on a catamaran fivestar ( amazing ), and the other was the VIP tour of tenerife very informative and interactive JERONIMO!!! absolutely amazing. The whole experience was an amazing time in tenerife. I really would recommend coming to this part of tenerife. Thank you, Bluesea resort Puerto de la cruz we will return to walk up El Teide. 😁

Keith Wigmore

Fantastic stay at Bluesea Interpalace, various board options available. We stayed all inclusive, food and drink is good with local produce available in varied meals. Meat and fish prepared in front of you and sides ready to pick from at the counters, large salad bar and dessert 🍰 choices. Extra charges apply if you want 'branded' alcohol but if ai local drink, beer and cocktail of the day are all you need. Choice of pools at either hotel in the resort complex means if one is too busy the other may be quieter. Spa and gym are available but you have to book in advance. Local shops and eateries in walking distance or hotel has a free shuttle to the town centre. Loved every moment!!

PR

A really well placed hotel under 2km from the centre. Entertainment every night and you can enjoy the all inclusive. The entertainment is rather loud and can be heard all over the hotel and street until 11pm. I have always been sceptical at all inclusive but this has been fantastic. The rooms are a little dated but they are very clean and the beds are very comfortable. The shower and bath facilities are great. Instant hot water and great pressure. Inbuilt hair dryer should you require. Nothing more could be wanted in this department. Certainly a place for more relaxing holiday than an active one. There is a bus that comes outside for Siam Park so this is a great attraction. Very multicultural place and incredibly friendly.

Студио Театрална шапка

We had a wonderful week at this hotel! It’s a shame about all the negative comments—they are not true! I was very upset when I read them and thought they were accurate. I even tried to change my reservation but couldn’t! In the end, I’m glad because I saw for myself—this hotel is great and absolutely worth the price! The rooms are spacious with a nice view. Yes, there is room for improvement, but don’t believe the negative reviews! The staff is amazing, they give their best and do an excellent job! Thank you for the great experience, and I wish everyone a pleasant stay!

Agata Russ

I will start with positives: Food, really tasteful and good choice, great coffee but not enough coffee machines, needed to queue every time for up to 10 min for a cup of coffee or tea. Negatives: Filthy room, pubic hair all over the bathroom floor, reception staff didn't care,was rude, made a comment in Spanish think I won't understand: that I am a royal ( his name is Alex). I asked to speak with manager, never had time as always in meetings. The next day they sent me a plate with two fruit sticks and watered bottle as apology I assume as man who brought it in didn't speak English and couldn't say what is is this for. The cleaner next day didn't clean the floor as only swapped the towels which were dirty too (unwashed lipsticks on it). Room was outdated but I wouldn't mind it if at least would be clean. Looks like the carpet never been hoovered since the day it was put down. Most of the staff was rude and felt like we were there to bother them. Most of the time found it hard to communicate in English ( hotels website states English is used in the hotel). After my bag been delayed for 3 days i found ladies from the local pharmacy very helpful as they gave me few freebies of make up, and I had to purchase necessary items for me and my daughter until bag arrived. THIS IS NOT A 4 STAR HOTEL!!! Recommendations: Don't buy tickets from the hotel, there is a great guy few steps outside of the hotel who was extremely helpful- Chloe Excursiones. Highly recommended! For a scuba diving experience again dont buy from the hotel as price is double. I booked online with Zero Gravity in the south for half the price! And the absolutely amazing experience we had with them ( they take a pictures and videos of you diving too) . 10 out of 10! Full body massage go to Tatjana, Healing massage therapy! Amazing lady! The location is a bit off from the turisty part which I wanted but if I decide to return to Tenerife I'll probably consider renting a car. The weather is different in the north then south. More clouds, a bit cooler and much windy.

Mihai Retegan

Stayed in June 2025. Very good hotel located in the heart of Puerto Cruz, 50 m away from Lago Martianez and the Ocean. Lots of shops, restaurants and caffeterias in the area, souvenir shops and everything you need within walking distance. The hotel features quiet rooms, not very spacious but very clean with modern amenities. Restaurant with fresh and varied food both for breakfast and dinner. We had only half-board so can say nothing about lunch. Polite staff and very welcoming both in the restaurant area, as well as for the reception and cleaning staff. You have to pay 25 euros extra if you want a kettle in the room for preparing your own coffee early in the morning and 6 euros per day if you want replenishments for that... a bit weird, but this is the hotel policy regarding this aspect. Recommend the hotel and would stay again if ever return to Puerto Cruz, Tenerife. Thank you H10 Tenerife Playa!

Jagsir Brar

🌟 Hotel H10 Tenerife offers a perfect mix of comfort, elegance, and location. Rooms are modern, well-maintained, and many have stunning sea views 🌊. The staff is friendly and helpful – always ready with a smile 😊. Buffet breakfast and dinner are full of variety and flavor 🍽️. The pool area is clean and ideal for relaxing under the Canarian sun ☀️. Perfect for solo travellers, couples, and families alike! ⭐️⭐️⭐️⭐️⭐️ – A great choice for anyone visiting Tenerife!

Paul Grubb

Review of H10 Tenerife Playa – January Stay We stayed at the H10 Tenerife Playa in Puerto de la Cruz for 12 nights in January on an all-inclusive basis. The hotel is in a fantastic seafront location with easy access to the promenade and local attractions. Check-in & First Impressions The check-in process was warm and welcoming, with a complimentary glass of cava on arrival. The staff were friendly and helpful, though the process could have been a little more streamlined. Room (Double Sea View) We stayed in a Double Sea View Room on the eighth floor (Room 810). The room was bright, clean, and well-equipped, with a comfortable bed, good air conditioning, and plenty of charging points. The balcony was small but had a lovely sea view, though lower floors may have obstructed views due to mature trees. The bathroom was spotless, and the shower had great water pressure. A couple of minor downsides—the wardrobe was quite small for a long stay, and the safe used an old-fashioned key rather than a modern keypad system. A great feature was the wristband, which doubled as a room key and could also be used for charging purchases to the room. No more lost key cards! Food & Drink The hotel has two restaurants: • El Drago (Main Buffet Restaurant) – a good variety of food, with themed nights (Asian and Mexican were particularly good). The seating area offers great sea views. • El Lagar (Pool Bar & À La Carte Restaurant) – a casual lunch spot by day, turning into an à la carte restaurant in the evening. The food here was excellent and offered a quieter, more relaxed dining experience compared to the buffet. There are two bars: a pool bar (open until 5pm) and the main hotel bar (open until midnight). Drinks selection was extensive, and service was friendly and efficient. Facilities & Entertainment • Entertainment Lounge – a mix of live singers, acrobats, and flamenco performances. Some shows were better than others, but overall, evening entertainment was decent. • Daytime activities – aqua aerobics, table tennis, darts, archery, and pétanque. • Pool area – two pools, including one heated, plus a small hot tub and a toddler pool. A large solarium offers extra sunbathing space. • Gym & Spa – a small gym with great coastal views and a spa with a sauna and massage treatments (extra charge). Location One of the best things about this hotel is the location. It’s right on the seafront, within walking distance to the town centre, local restaurants, and shops. The Lago Martiánez lido is nearby, offering safer seawater swimming for €5. For day trips, we recommend visiting: • La Orotava – a charming historic town just 10 minutes away by taxi. • Santa Cruz de Tenerife – a great day trip, easily accessible by bus (45 mins). Visit on market day (Sunday) for a bustling experience. Overall Verdict ✅ Pros: ✔ Great seafront location ✔ Comfortable, well-equipped rooms (especially on higher floors) ✔ Good food & drink options ✔ Friendly staff & service ✔ Entertainment & activities for a relaxed stay ❌ Cons: ✖ Wardrobe space in the room could be bigger ✖ Key-operated safe instead of a modern digital one ✖ Some sunbeds shaded at times due to surrounding trees Would we stay again? Yes, definitely. Despite a few small niggles, the friendly atmosphere, location, and overall experience make this a great option for those looking to explore the north of Tenerife. 📌 Want to see more? Search for “H10 Tenerife Playa Review Cledwyn on Tour” on YouTube for a full video review of our stay!

Taya Wilson

My mum and I came in March 2025 for our third visit... Staff are friendly and helpful! Especially Fernando (evening indoor bar), Raul (entertainment and activities) and Mercedes (chambermaid). The access into the hotel is flat and on the ground floor is the main reception, hotel customer representative, indoor bar (which opens around 4/5), stepped and slow sloped access to the outdoor areas which include heated pool, non heated pool and small jacuzzi, outdoor pool bar (open lunch til approx 4), outdoor toilets, privilege sun bathing area, boules pit and gaming area where activities are hosted by the hotel. The pool bar is an odd one, anyone can get drinks and it's allocated to your room. But the snack food is restricted to all inclusive - which we didn't understand... If you're willing to pay add the bill it to the room?! The pool bar has a water drinks machine to one side which we used on our second and third stay. This is the only one we've seen and isn't available after it closes. The pool bar turns into an "Al La Carte" restaurant in the evenings with a select menu which needs to be booked with th customer service rep. We were invited here on our third stay which was all inclusive. The food was absolutely delicious! The bedrooms are tidy and cleaned well by the maids who came most if not every day. There are different room choice available at different costs no matter how you book your holiday; rooms in "The Tower" don't have balconies, rooms with balcony & pool views and then rooms with balcony & sea views along the front cost more. Not sure what privilege rooms come with. You get a little set in the bathrooms which includes dental.kit, shower cap, shaving kit, comb and shoe shine. Handy if you've forgotten these simple items. All rooms come with a safe which I think was €15 for 1 week with a €10 deposit returned at the end of the week. The restaurant is on the first floor and they recommend you book a time, but this isn't necessary. It has a good variety at breakfast and dinner. My mum is a fussy eater but manages to easily find something every time! There's also a live cooking station which does omelette and fried egg in the morning and a speciality in the evening. There's also a microwave if you want to heat up your meal. The heated pool has a mobility chair which is amazing! As well as stepped and ladder access. I don't remember a mobility chair being at the non heated pool but I didn't spend alot of time in that. There's a security man on each day and some evenings. The staff are keen to detail, remembering faces and will follow and challenge people if not recognized. And yes, they escort non residents out of the hotel! Evening entertainment is hit and miss but something is on every night and I suppose it depends what you're into. It's focused for adults, nothing for children. Indoor bar service table service, they don't like you going up to the bar. The service is good but would be better if more staff were on shift. The staff that are there work hard and never stop, but it can be hard to get their attention to be served as they're just run off their feet. I'd advise you try to get their attention when you're halfway through your current drink. They also service a small outdoor covered area which is right next to the indoor bar. The location is brilliant; you get dropped off at the corner supermarket which is not even a 2 minute walk along the flat front. You're straight opposite a small beach that hosts "surf school" and not even a 5 minute walk from the chargeable Martianez pools. Walk to "Old Town" is maybe 20 mins with shops, cafes and restaurants en route. 5 minute walk to the Loro Parque train stop next to McDonalds. Primor is a few doors up (turn left outside the hotel). Brilliant shop! It's a cheap but good quality shop stocking anything from shower gel to make up to perfume/aftershave, nappies, hair bobbles. It's a mix of the British Superdrug/Boots/Savers/Bodycare. So if you've forgotten any of your toiletries or are after a present, head there.

Lidia Ivanova

The hotel exceeds expectations! Best location in Puerto de la Cruz, just 1 min to the ocean, 3 min to Train to Loro Parque, lots of restaurants and shops around. We had HB - excellent breakfast (inkl Cava/champagne for breakfast) and dinner! Prices in the hotel are very reasonable: water at dinner for 2 cost 2,40 euro, Aperol - 6 euro, big tasty pizza 7 euro, salad with Tuna - 7 euro. Everything is in very good condition! Doesn’t look like an old hotel. Every day either show or live music, bingo, karaoke, aqua gym, during holidays also kids activities. There is also a small playground there. Heated swimming pool was good and everyone has enough sunbeds. We got a sea view, just stunning! Very recommended! It’s also quiet there in the evenings . Guests are mainly British 60+, Spanish, also some families with kids, very nice atmosphere. Everyone speaks perfect English. I love the bracelets, which work as room key and also for payment, very convenient. Stuff was very friendly! I would love to come back!

Evie Rose

We’ve just got back from a week’s stay here and we loved it! All the staff were friendly, daily room cleaning was offered, and the food was amazing. The only 2 things I will mention is that the wifi didn’t work in the room only in the dining area, bar area and main reception and also with the all inclusive you only get one choice of cocktail per day (cocktail of the day) and there was one or two days where we didn’t like the cocktail of the day, I thought there might be a bit more choice than one a day. But overall we really enjoyed our stay here and would come back again some time :)

Claire Stanaway.

Hotel is nice, but definitely needs updating. The rooms are spacious, the staff are very friendly and what makes the hotel. Food is ok, you will need an adventurous pallet. Lots of fish on the menu. I'm not a fish lover, so I mainly ate chips, bread and salad. The salad bar is lovely and lots of choice. Wouldn't recommend here if you have kids, not really much for them to do. Entertainment was ok, bingo was my favourite, probably cause that's where most people participated.

Liis T.

I stayed at the hotel for two weeks and felt very good during my stay. The hotel is clean, and the cleanliness of the rooms is well maintained. The staff is very friendly, helpful, and accommodating. The food was good — I didn’t get tired of it over the two weeks, as the menu changed slightly every day. A pleasant surprise was the offer of drinks with meals, including beer and wine (I didn’t have an all-inclusive package). The location is excellent — the beach is nearby, as well as shops, and there is parking next to the hotel. If I were to suggest anything, it would definitely be to modernize the hotel and perhaps add more greenery (plants). I definitely recommend this hotel; the price-quality ratio is spot on, and I highly appreciate the hotel staff.

Юлія Касянчик

George is a cheerful showman, communicates well with children and adults. The hotel is located in the heart of the city. The rooms with a view of the ocean are more than amazing. On both sides of the hotel there are 2 public beaches for swimming. Varied food, attentive stuff, spacious rooms.

Lucie Andrews

Lovely clean hotel. Rooms immaculate, lovely friendly staff. First time in Tenerife, we love quiet places and this fit the bill. Some shops nearby nice walks mostly uphill. Buffet changed regularly, all inclusive. Enjoyed our stay

Marie Crane

Dated but clean beach front apartments but for the amount of time we spent in the apartment we were very happy and have already booked again for next year. The resort has some lovely restaurants around and a nice bar near reception, also a shop that opens 8am-8pm for essentials. Staff are amazing and nothing is too much trouble for them. If you are checking out late they have a bag room to store your cases free of charge and a shower room you can book a slot for also free of charge. Very good for what we paid, so much so we have already booked for next year.

Holly Muchmore

Room was OK but no air conditioning or fan or phone. Facilities good and pools great. We found 2 cockroaches and a lizard. It's a good place however for kids to be entertained with all the pools, kids club and disco and bingo. It was all ok until the end when we not told about the checkout time and got rudely told after the time we were late and then fined 20 euros for the 2 hours it took to panic pack for 5 people. I checked out and the receptionist said it was OK for my baby to stay under the parasol on the terrace until the cleaners arrived. The manager then returned and was so rude it was awful. Said he'd come back for the 3rd time and it was a hotel so we needed to leave, I explained we had been given permission and he was still rude. Other people said the staff were rude too. Also the bed in the sofa bed was badly uncomfortable and there was a double mattress locked in the cupboard and they reluctantly let us use it but I saw them take it away afterwards. Also the cleaners gave us filthy looks as we were sat outside waiting to leave. We hadn't left it in a mess.

Christopher Ancira

I booked a two-night stay at this hotel, but I had to leave after the first night due to a serious cockroach infestation in the room. I’m not someone who normally complains, and I tried to stay calm after seeing the first one—but they kept coming. I’ve attached photos as proof. To make matters worse, there was no air conditioning. When I arrived, the room was stifling hot, and the entire space felt run-down and poorly maintained—not at all what you’d expect from a hotel that markets itself as a 4-star establishment. I didn’t even sleep in the bed and ended up having to find and pay for another hotel that same night. The whole experience was stressful, disappointing, and a waste of money. I’ve since requested a refund and am still waiting for a proper response. This place needs serious improvements before it should be charging premium rates or claiming 4-star status. I would not recommend staying here.

Gareth Rose

The rooms are definitely dated and need money spent on them to bring up to date. Cleaning not up to standard. Broken glass in dishwasher, mold in fridge, defrosted freezer left to leak everywhere, cobwebs in bedroom and more. Sliding doors are hard to open and the metal frames don’t do well in the heat. We were given the wrong keys to our room and the reception staff seemed to find it funny! Kept being told we were trying to get into the wrong room. One key worked, the other didn’t! The whole outdoors areas are tired and need bringing up to date. Shame as it could be really good. Needs a decent clean and ridging up before the main seasons starts.

K de B

We stayed in the 1 bed Apartment over looking the 25 meter lane pool. The weather was ok, not the greatest, not the Hotels fault obviously. Lots of Pools, excellent for the kids, you will get lost trying to find your way in the resort for a few days. The resort is lovely, the rooms a bit outdated but clean, the staff were lovely. In its day this Hotel wqould have been 5 star. Pools were clean. The Bar was terrible, but the Bar Staff were nice guys, but the bar has no character, get out of the hotel to the Restaurants down the road and Pubs, much better. Overall nice resort, quiet no noisy neighbours. One day, here is what you do, take the local Bus Line 3 to Playa de Reducto, nice beach and day out.

Anna Kinal

We stayed at the Santa Barbara Golf and Ocean Club in February and had a fantastic holiday. We were given a beautiful room with an amazing sea view — it was spotless, nicely decorated, and had everything we could possibly need. The staff were absolutely lovely — always helpful, friendly, and professional. We spent a lot of our time travelling around the area, but we also made the most of the pool facilities, which were fantastic. The pool staff were brilliant, and there were plenty of activities to keep everyone entertained. The whole place is extremely well-organised, very clean, and has a really welcoming atmosphere. We had a great experience overall and would highly recommend it to anyone considering a stay. A small word of caution: as with any holiday destination, sometimes you might come across difficult guests. Unfortunately, we encountered one rude British family during our stay. Thankfully, the pool staff handled the situation wonderfully and sorted everything out quickly — it really made a difference, as dealing with unpleasant people isn’t how we want to spend our holiday time! Santa Barbara Golf and Ocean Club, we will definitely be back 100%! Sending a big hello from County Kerry, Ireland! Anna Patrick Tamara and Niko

Ryan Pyle

This place is incredible, we had a lovely apartment with an amazing view of the ocean. The staff are really helpful and friendly. (Shout out to Angel at the reception who gave us the run down of times and answered all our questions). The room has everything we needed for self catering and a filtered tap for drinking water. Overall I would definitely visit again.

Kimberly C

My views and feelings about this hotel are mixed which is why I give it only 3 stars. Positives: Nice room with comfortable beds Nice view from the room Very comfortable beds Nice pool and access to the beach Very good food at the restaurant Customer service is good It would be a great place to bring a family. The facility also allows you to stay all day after check out and has courtesy showers. We had a 2300 flight so it was very nice to have that option. Negatives: There is a fee for amenity Gym 5 euros Sauna 5 euros Sunbed 5 euros Towel 5 euros Pool table 1 euro There was a fee attached to every amenity, which makes them less attractive. It also felt misleading to not list the price when advertising them.

Raynel Derupe

I wanna give special thanks to Angel and Paco. They are very welcoming, friendly, accommodating and made us feel like we’re at home from the moment we arrived. Our first time in Tenerife, they gave out recommendations and suggestions, foods and locations was amazing. Very memorable. I would definitely book this hotel again. Beautiful views by the balcony with an ocean view and can watch the sunset and Sunrise. This hotel had everything you need. Beautiful hotel to stay in, clean, spacious and well equipped. Anything missing or concerns, Angel and Paco came to the rescue. They went above and beyond for my family. And I notice as I walk past the reception they are the same to each customer. They are very consistent. They both deserve a raise! Friendly, professional and accommodating.

TABITHA

Fantastic family friendly hotel. Staff are very helpful, clean rooms and pool. This our third visit and it was perfect again. We had a small issue with our room when we first arrived and it was sorted straight away , nothing was too much trouble. Special thanks to Alex for helping us out. We can’t wait to come back.

Jamie Gough

This Hotel is located on a big hill and about 20 minutes from the sea/beech the hotel itself is split into 3 sections of rooms and have brackets as a access cards/keys. The hotel has many different activities on site such as pool,restaurant mini bar, mini market and a pool bar. This is a good location from shoppers as there is a good amount of shops/supermarkets not too far from the location of the Hotel. The rooms themselves were not the greatest, we stayed for 5 days and we have a cockroach walking around a couple of times, the door frames were cracked and ceiling paint was cracked as well. Lose pipe fittings as well, and some of the fans were broken. The doors were also stained and made the rooms almost a not cared about. Overall this is a okay hotel is good and did the job!

Lee

Great room cleanliness, staff come in everyday and tidy and clean. There are ceiling fans to keep cool with all necessary kitchen appliances and cutlery. Nice modern bathroom as well as a nice bed and balcony. Only flaw is the neighbours as they were loud and smoked each side of my balcony which are all next to each other. Pool was lovely with plenty of sun beds and umbrellas as well as entertainment and a bar. Keys to the room are placed on your arm as a bracelet so you’ll not lose your key.

Steve Atkinson

Stayed here when visiting Los Cristianos in Tenerife. Good place, apartments are huge inside, with all that you need. Nice pool and bar/cafe, there's also a separate water fun area with fountains and tipping buckets for the kids, and sunbeds for the parents or anyone else. The fountains are push button operated so go on when you want them. Service was great, maids and staff work hard to keep on top of everything and it's really clean. The one drawback is that it's up towards the top, as the town rises up from the beach. Walking down is easy, not so much walking back especially if you're not great on your feet. That said, it seems there are a million mobility scooters in Tenerife - we left those and managed to do 72 miles over 10 days walking up and down to Playa de Americas, get the steps in!!

Patrick Young

Stayed at Coral Los Alisios 2 weeks ago and I really enjoyed my time there as did my Mrs and 2 young daughters. Rooms were clean and tidy. Staff were nice. Only thing I would say is that the pool wasn’t very warm but other than that we had a good time and we will be going back in the summer.

Stacey Parker

I have been here four times with my kids and my mum. The rooms are clean, the staff that are in reception are polite and friendly (jesus has been on reception all times I have visited and he is always going out of his way to help anyway he can.) I also ordered food by the pool and Roca was lovely and polite, these members of staff are a credit to your company, as I work with the public my self and know how important it is to have great customer service, will be back in 12 weeks. Food is good -chips are like mcdonalds chips, nuggets are breaded, burgers are lovely, ham and cheese toasties are amazing and come with chips It's not to far from the paserela centre (and food court/la pepe)

Debra Prile

We have just got back after a week’s stay and can’t wait to go back! We are a couple in our 50’s and these apartments are fabulous! We did read reviews about it being 18-30!! And bugs!🤷‍♀️ A mixture of age groups! No bugs!! Lovely clean apartments! Towels got change almost every day and our sheets were changed We were on the 4th floor didn’t need the fan as there was a lovely breeze! No screaming children what more do you want! Will definitely be going back!

Lydia Bates

This hotel was lovely, amazing location lots of places near by to eat and drink. Right by a bus stop so easy for travel and 2 supermarkets opposite. The staff were very friendly and helpful and the beds were very comfy, room was spacious and clean. Lovely outdoor swimming pool with lots of sun loungers and a roof top terrace to sun bath too! Would definitely recommend and stay here again!

Cai McDowell

Decent sized rooms but had issues with noise from other apartments kept us up some nights but definitely wouldn't blame the hotel on that! Overall a good experience and I'd definitely go back

Aaliyah Brock

Honestly for the price we paid how could you complain I love how it's a small hotel so you can be in and out your room in seconds, its very basic. Yes, but my room is clean and that's all that matters to me in the thick of everything I would come and stay again and the staff are lovely

Hollie

We just come back home from our stay on the 3rd floor Good: location was the best thing for us very close to the golden mile and shops over the road The pool area was good plenty of sunbeds and lovely roof top area &that's about it Cleaners and some of the reception staff are nice and understanding Bad: cockroaches in the bathroom also quite abit of silly rules however we didn't mind Some days there was some horrible smells from the drain No entertainment or music Could not get a later check out so we sat in reception from 12 till 6:30pm for our transfer The other coral hotel was 2 min walk away and we wish we knew about that hotel before the coral California as we would of stayed there looks 100X better

M A

Apartments are great with stunning view to the ocean and the staff is friendly. Pool is huge and heated. Bar and restaurant service is very friendly. Beware: Saturday 7AM some man with a baklava tried to enter our apartment by trying to open the terrace door. I scared him and he ran away. Always lock it… edit: I saw security guy walking every evening after the reported incident. This shows that you truly care about safety. Well done and thank you!!

Matt

Perfect location for getting around either on foot or on the bus. Pool and sun loungers are private but get plenty of sun. Small shop and bar on site which is priced fairly. Apartment was clean with everything you need.

Mike Bell-Jack

Excellent "George's" bar & restaurant with amazing views and very friendly staff. Loved the breakfast rolls, lunchtime burger & evening chilli con carne. Liked it so much.... we have booked to stay there in March.

Rachael Plume

What a perfect find! The apartment was huge for two of us and the pool was amazing. Could not get over the views and walkable to many restaurants for dinner (: We will be back and encouraging our family members to stay in this location as well, a perfect area in Tenerife

Catherine Anderson

Not long got back from a holiday at Las Rosas. 5 adults & 4 lively young children. Can’t recommend Las Rosas and the Georges bar enough. Beautiful location, villas are immaculate and fully equipped. The staff at the restaurant were so accommodating, nothing was too much trouble and so engaging and tolerant with our little ones. The atmosphere within the restaurant/bar was always so welcoming, staff were friendly and helpful and food amazing. We can’t wait until we return :-)

Michael Mikkelsen (H5N1SNIPER)

Very Nice staff. Clean and tidy hotel. Good help with rental off Car and motorcycle Carmen helps with every Things possible in dining area

Shania

Was originally a bit nervous having booked this hotel seeing some of the reviews, but after staying for 8 days I can confirm this hotel is brilliant. Amazing views and location, peaceful and very clean. Only faults I can give are that the air con isn’t that good but not unbearable and that the decor is a little old school. Loved our time here and loved this hotel. Coming from someone who is very picky with where they stay this took me by surprise in a great way! Would recommend. Sea view room sunsets were beautiful.

Pete Gore

5 stars all round for these guys. Great staff on the desk, clean rooms and a decent location.

P Gallagher

Had a great stay. Rooms are clean with a great little kitchenette. Beautiful ocean views. Large pools with a restaurant right on site. Located near plenty of shopping, restaurants and bars and grocery stores.

Colin Lewis

We've been going to the restaurant here for many years, good quality food wonderful staff very friendly would recommend be back next year well done.

Pato GaR

I stayed at this hotel with high expectations given its supposed 4-star rating, but the experience was poor from start to finish. The facilities are completely run-down and feel like they haven’t been renovated in decades. Rather than cozy, the room felt like a cell: no natural ventilation, and the shutter closed so tightly it felt like being sealed in a bunker — no fresh air or daylight whatsoever. The room had a musty, unpleasant smell. Even the towels smelled odd and not at all fresh, which raised hygiene concerns. Overall, the atmosphere was deeply uncomfortable. Breakfast was yet another disappointment: extremely low quality, poorly presented, and lacking variety. For the price paid, this should not be something guests have to tolerate. This hotel clearly lost its 4-star status long ago. It’s not just a matter of aesthetics — the lack of proper maintenance is evident across the entire property. A complete renovation is urgently needed. I would not recommend this hotel under any circumstance.

Joe Wightman

Stayed for long weekend during the quieter period. Hotel was clean and room was larger than expected. The window shutter was really loud and closed automatically everytime I left the room. Bathroom was big but shower door was off its rail. Breakfast was varied. Rooms seemed to be well soundproofed as I didn't hear anyone else there! Best thing about this hotel was the location, 10 minutes from Los Christianos and 10 minutes from Playa.

Nver Abgaryan

I recently stayed at Hotel Zentral Center, and unfortunately, it did not live up to its 4-star rating. The only real advantage of this hotel is its good location, which is convenient for exploring the area. However, the rest of the experience was disappointing. The furniture is very old, making the rooms feel outdated. The breakfast was poor, lacking variety and quality. The Wi-Fi was terrible, barely functional throughout my stay. Additionally, the parking under the hotel is not free, which was not clearly mentioned beforehand. Another frustrating aspect was the constant deposit requests—even for an iron that seemed to be from the 19th century, they asked for a €20 deposit. This felt unnecessary and unwelcoming. Overall, this hotel is far from what you would expect from a 4-star establishment. With some serious renovations and better service, it could improve, but in its current state, I wouldn’t recommend it.

Rob Morley

Hotel is ok. Good location, reasonably clean, but definitely not 4 star. It's probably a 2, 3 at best. Check in and out was ok, no drama. There is no bar! Well they have a coffee machine and sell cans of beer at reception so they called that a bar. Rooftop pool is ok, hotel was quiet so available sun beds but it's not massive! There is a drinks machine and toilet (not clean, no loo roll) but again NO bar.

Leah Langmead

Rooms were clean and had all of the essential amenities you need, like towels, hair dryer, shampoo, conditioner etc. cleaners were also very nice. The people who worked on reception were very happy to help and were good with helping us book airport transfers and good with our check in, as well as sorting late check out. Roof top Pool could do with a little refurbishing as it was a little outdated and some tiles were missing in it but was over all okay. Location was absolutely amazing, we were right in the middle of everything we needed, restaurants all around us, a short walk to the Veronica’s strip, very close to the beach and around a 25 minute walk to Siam park, bus stops straight outside and only around 15 minute taxi to the airport. I would definitely stay again, was really good for the price we paid as it was not on the expensive side at all

wear 150bpm

Fantastic food, comfortable stay – but some areas need updating The buffet was absolutely fantastic – delicious food with plenty of options for gluten-free, lactose-free, vegan, and vegetarian diets. The variety and quality of the meals were truly impressive! The room was very quiet with a stunning view, and the bed was incredibly comfortable – we slept really well. However, the room itself felt a bit old and worn, as did the reception area and lobby. The design in the dining area also felt a bit cheap, and it’s a shame there was no kettle provided in the room. Overall, a very pleasant stay, especially thanks to the amazing food and peaceful atmosphere, but the hotel could definitely benefit from some renovation.

Simone Adlen

Right on the water front. Mostly we had a great time. Food a bit hit and miss but that was only me. Great selection at breakfast and tea. Just a lot of Peppers (no!!!) Rooms nice size if u have s ea view it's amazing. Entertainment on day and night. Small pool bar. Friendly staff around. Cleaners receptionist bar staff . Could do with a lick of paint snd repair of some floor tiles. Lifts get busy at breakfast and tea. Good disability access and reserved dining and sunbeds.

Jim Hicks

Really lovely hotel, nicely positioned near the small town of Puerto de la Cruz. Lovely restaurant and we were really impressed with the variety of meals, both at breakfast and dinner. Rooms very comfortable, but we missed not having the tea/coffee available, we had a kettle and cups only, however no big deal buying tea bags and milk round the corner. 😊😊 Nice pool and ample loungers even when the hotel was full.

Dave x

The hotel may give the impression of being 4 star from the outside, it is nowhere near that standard, perhaps 2 star at best. The building is shabby and in need of refurbishing. In addition, while the reception desk staff are very pleasant, helpful and knowledgeable, those running the restaurant need to be sorted out. The hot food is only ever lukewarm, one morning the sausages were raw. The food is nothing special, the only good thing about it is the all you can eat buffet, provided you warm it up in the microwave oven. At evening meal time there is no water, coffee or fruit juice provided, yet you can have vodka for free with your breakfast! Staff clearing plates made a lot of noise banging plates and cutlery, when asked “would you like us to leave”? One said yes -That was 45 minutes before the end of breakfast! Those staying in most rooms are charged extra for the use of the safe, even in our premium room the tea, coffee and milk is not replaced by room service. There are three lifts, one had a service sticker from last July, but several indicator lights do not work. One lift stops 2 inches short of the floor creating a trip hazard. In many places the floor tiles are lifting. It is not a trip hazard, but just shows the lack of attention that the whole place needs. The location is the only good thing about the hotel.

Tracy

My husband & I stayed here for a weeks holiday recently, the hotel is in a great location however the room we had was not so great. No balcony to be able to dry our wet towels after using the pool & no tea/coffee making facilities unless you provided your own! This clearly is NOT a 4* hotel...maybe back in the 80's but not today! Unfortunately we will not be returning!!

Bassel Moutran

A Beautiful Stay with Stunning Ocean Views I had a wonderful stay at this hotel. The location is absolutely beautiful, offering breathtaking views of the ocean. From the balcony, you can watch the waves crash against the rocky shore – a truly mesmerizing sight. The room was clean, peacefully arranged, and very comfortable. Breakfast was delicious with a wide variety of options to suit different tastes. The staff were kind, friendly, and always ready to help with a smile. I highly recommend this hotel to anyone looking for a relaxing and memorable getaway. I would definitely stay here again!

Jules Wingfield

A fantastic stay! The service and customer attention were impeccable, making every moment truly enjoyable. The free access to mini golf and swimming pools is a great added value that made the experience even more fun and relaxing. Excellent value for money. I highly recommend this hotel to anyone looking for comfort and entertainment away from the city center!

Iryna D.

Pluses: Friendly staff! Location, and ocean view is amazing! Beautiful garden and pools Food for breakfast so-so, no taste. Even sweet bakery was not tasty (cake, donuts) Minuses: The huge pillows above the bed. It's very uncomfortable and weird feelings about it.like somebody is above you all the time when you sleeping. Not comfy sleeping pillows. Double bed is just 2 beds together, but its not double bed. Broken balcony door that cannot be locked. But the worst it was maintenance repairing for at least 3 hours maybe more but lucky we checked out that day. But what about very loud hammer drill sound when you stay at the hotel?! Never had such experience. at least they had to warn people. You start the morning in the hotel with hammer drill sound.. “wonderful”.. it absolutely ruined the experience of staying at this hotel.

Ahmed Hussein

I would like to speak about the experience after 6 days in this hotel Service :the service was great and fast the team was really friendly and responsive to all what we asked. Food: the food in buffet was tasty cooked well and have a good quality i only hoped for more options because the people with allergies and intolerance can eat more . Location : it's not in center of the city but you need to walk about 25 minutes to be there and there is no shops around there maybe lidel is 15 minutes away but you have to carry the groceries up the hill again 😉 . Rooms: the room was clean and newly renovated in the 10 th floor . The hotel now is going through some renovations while it is receiving guests! It Can be quite annoying 😑 . After all we enjoyed the stay we played mini golf and we stayed on the bar there were they had good drinks.

Val F.

A wonderful resort. Kind and welcoming reception staff, and restaurant staff that went the extra mile to accommodate our needs (shout out to Carlos!) The food was lovely, the swimming pools never overcrowded, and the big highlight was the immense garden. Dotted with plants, flowers, little streams of water, and even a pet chicken! The location is sublime - on a cliff with a stunning view of the surrounding landscape. The only slight disappointment were the rooms. Tired and worn out, with truly uncomfortable mattresses. Having said that, I would definitely go back. I can afford some bad sleep on holiday ha!

Monika Zagorskaite

Good hotel considering the price. It’s true that you get what you pay for. Really enjoyed the food and the entertainment team. Rooms are definitely outdated and need improvement. Had all inclusive+, which is totally not worth it in my opinion. But it was a nice touch to receive a birthday gift, but lots of other things that was promised with all inclusive+ was nowhere to be found. Like bathrobes, slippers, pool towels in the room. However rooms were cleaned daily and the staff was mostly nice. Location is very good, close to local shops and a beach.

Karina Valerie

I’m currently staying at Allegro Isora in Tenerife, and I couldn’t be happier! The location is fantastic !The rooms are spotless, and everything is working perfectly. The service is caring and friendly. The buffet offers a wide selection of delicious food, with options to suit every taste. The fitness center is well-equipped, with high-quality free weights and machines, which is perfect for keeping up with my workouts during the stay. A heartfelt thank you to all the staff for making my stay so comfortable and enjoyable. I truly appreciate the outstanding hospitality!

Matt F

Honest opinion - hotel for families & kids. NOTHING to do for adults, for couples. Food is repetitive and sometimes of bad quality (Snack Bar food is just hotdogs, burgers, cold fries, some vegetables and made-with-nobody-knows-what croquettes). As a plus, each night there was seafood and pizza which was good. Pans where they prepared the food (or grills) were dirty - breakfast ommelets or dinner's chicken breasts were covered in dark dirt coming from the pans. Buffet is quite smal, NOISY as HELL. Rooms look like airbnb, the beds are uncomfortable and squeaky. The staff in the bars and room mainteneance is great (shoutout to Ilenia and the rest of bartenders!). LOTS of small kids, the only "adults area" are sunbeds on the concrete field next to the suites. Even the "relax" swimming pool was full of families with kids and there are two bigger pools with water attractions. At night poor entertainment, our first night was an experience to remember - at 10pm on the "stage" some girl was screaming to the microphone at the karaoke, kids were hitting each other with snooker sticks at the bar... We wrote an e-mail to guest experience manager, no reply until today. We booked "All Inclusive Plus", pleasantly surprised with Cava and drinks welcoming us in the room. AI+ in reality included water, towels, bathrobes. AI+ zone at the buffet is located in the loudest part of the buffet and can accomodate 12 people in total (three tables). The staff sometimes serviced us and took orders, sometimes they were too busy. The "plus" part was fresh orange juice, the rest of the promised goods such as coffee or ommelets could easily be grabbed by yourself from the buffet, so nothing special. Just a scam to make AI+ pay more for non-existent standards. Branded drinks came in handy when trying to spend a nice time in the hotel. Wouldn't recommend it to anyone who wishes to relax in the hotel. Good spot for trips on the island though and the price - you get what you paid for, actually. Beautiful Los Gigantes and views on the ocean. There's Barcelo Santiago nearby and the quality of stay there is superior. Worth paying more to feel calmer and enjoy your holiday.

Brian Kreulen

We stayed here in April 2025, two adults with one 7-yr old. The good: -The food is delicious with lots of different dishes to chose from. Even if you come close to closing, there's still plenty available. -The staff are very friendly -The pools are very good, we never had to search for a spot to put our towels. -They have random activities throughout the day at the pool, which is great for the kids The bad: -The restaurant is very, very noisy. No matter where you sit, you can't hear yourself think and conversation was difficult. At one point I had to leave for a minute because the constant clanking of plates being cleaned was giving me a headache. -The bar is not at all welcoming. It's too bright and suffers from the same noise-level as the restaurant. They usually only have server on duty, so there's a long line at the end of the day. They do compensate by giving extra-large glasses, but this leads to waste if you didn't want that much. -The evening entertainment area is off-site and is too impersonal. The shows are hit and miss and we would have preferred to have some dancing sometimes instead of shows. This is a personal preference, of course. There's also a children's play area just behind the stage, which is a good idea. -You have to pay for the in-room safe. I feel this is a service that should be offered as part of the room. This is already the case in most other hotels. Conclusion: The negatives far outweigh the positives and it wasn't a pleasure staying here. We won't be coming back here for our next visit to Tenerife.

Victoria Jade

Couldn't be any happier with out stay! We came for 4 nights with my parents and daughter. The food was amazing along with the snack bar and all inclusive drinks. It was my daughters birthday which all staff at the hotel made sure she had an amazing day, cake delivered to our room and birthday card. This made her extra happy! We have never stayed at a hotel and walked away this happy, we will be coming back within 6 months. Everything was clean and well maintained. Janette and Alex were amazing, best staff there is for any hotel. All around amazing holiday, can't wait to go back.

Steve Brearley

This complex is designed to look like a small village. There is a normal hotel which is surrounded by two storey apartments. The rooms are spacious with lots of storage and a self catering kitchen in a large lounge. We stayed all inclusive which was really good value. The food choice was excellent and tasty. The drinks included were also very good. Cleaning was excellent and the staff were very friendly and efficient. The only negative is that the location of the hotel is around a mile from the centre of the resort. A pleasant walk going but mainly all uphill on the way back. Not a problem for us but would be if you weren’t very mobile. I would highly recommend the hotel and would definitely return.

Ben Syson

Beautiful hotel, great for couples & Families. Staff were great, entertainment was great and varied. Food was what is as expected of a large hotel/resort, the usual large trays of food, well presented and good choice just wasn’t to our taste. Breakfast was decent but we didn’t eat dinner after the first night as we just didn’t enjoy it. Made the all inclusive feel not worth the extra. My biggest disappointment was the lack of a cider (4/5 being available for extra) and only 3 cocktails that were included in the all inclusive with the vast majority being extra. This however wouldn’t put me off booking again, rather something to be aware of. Overall had a great stay , if we book again we would book bed & breakfast.

Rachel Dunn

Lovely hotel for the price. The swimming pool is very big, deep and warm and there was a little shop poolside which sold drinks, snacks and inflatables. The room was dated but had everything we needed and was clean. The staff were very friendly and go above and beyond to help. The location is perfect, a few minutes walk to the beach, bars, restaurants and there is a shopping mall next door which has a supermarket. The food was nice, lots of options especially for vegetarians. I was able to hire an iron for €3 for a few days. I would highly recommend.

Gemma Ross

Hotel is in a perfect location, close to shops, bars and restaurants. A lovely 5 minute stroll down to the beach front. The grounds of hotel are spotless and picturesque, plenty for kids to do and the animation team are fab! My kids loved them! Also love the all the cats on site with their own little cat house 🏠 security always making sure they are fed 🥰 would 100% recommend and return!

Chris Horton

A wonderful family friendly resort. This is our 5th stay here and we book every year with our children and our parents. Our cleaner, Melissa, is fantastic and the rooms are cleaned daily, with the option of asking for fresh towels and bed linen. The kids club is brilliant - Adele is phenomenal with the children and has so much energy with a variety of activities - and of course the Cookoo dance! Our children love it here because there is so much to keep them entertained. My parents love the village and shops, in a safe, secure environment and we love the space and adults only terrace when the kids are in kids club! Thank you GF Isabel - we will hopefully see you next year for our 6th visit!

Leo Leona

The accommodation itself was fabulous. The Country Club is very stylish and well looked after, looks better in real life than in pictures. There are many activities that you can do around the day, there is minigolf, there is the swimming pool, there is a games room, a jacuzzi etc. Swimming pool was always heated and clean. Louis, the entertainment guy was really cool, there was Bingo, there was water aerobics etc. The ladies at the restaurant were so sweet and friendly. The staff working at the reception area was also amazing. Bruno and Alejandro were both so helpful and friendly, both made the time to answer all questions me and my friend had. Alejandro was very helpful in explaining to us the best places we can go around the area, he helped us book a paragliding experience and explained to us the best ways to go around the island. From all the places I have been to, this accommodation had the most friendliest, professional and kind staff.

Abie Fox

The most amazing stay at the regency country club! After reading some of the reviews we were slightly apprehensive however we had the most perfect stay. We were greeted with a warm welcome at reception and offered a cold drink which was really nice. The lady on reception explained everything we needed to know for our stay and was even kind enough to give me sun cream after seeing I had already burnt! This was a really lovely touch. The entrance to the hotel is beautiful and the bus stop is a short walk down the hill which we found helpful there is also a courtesy bus from hotel reception to Los cristianos which we also used it runs in the morning and early evening. The decor is beautiful and has a lovely charm to it. We booked a standard apartment and it was beautiful. Absolutely spotless and included everything we could need for our stay we had extra pillows and optional quilt for if it's a bit chilly the bed was the comfiest we've slept in. The hotel it's self is lovely and clean and so peaceful and quiet. We had breakfast on one occasion and there was plenty of choice and very good for a buffet breakfast. We also decided to enjoy a meal in the restaurant and the food was excellent as well as amazing friendly service from the waitress and waiter. If your looking for a relaxing break in a peaceful beautiful hotel I would definitely recommend the hotel regency country club. We can't wait to come back and thank all of the staff at the hotel for making our stay so lovely!

Katie Byrne

We arrived in the early morning at around 3am the next morning we were woken at 10am by a technician to come and fix a balcony door which we did not request to be fixed. We then went down to the pool bar to grab a coffee and were met by 2 rude members of staff which refused to put sugar in our coffee. They then got aggressive with us and poured our coffees down the drain and told us to go away. Furthermore we were awoken to another technician entering our room, unannounced, at 9am without any communication from reception. A complete violation of our privacy. We came to the manager with these queries and he blatantly ignored our concern and told us "this is a misunderstanding". After trying to convey our concerns to reception staff several times, we were given a complimentary dinner at the restaurant to apologise. As seen in the pictures below, the food we were served was close to inedible, it was clearly a frozen pizza and a microwave meal, and not even a decent one. On the morning of departure, we requested late check out in which no communication was reciprocated and were eventually told that reception staff were unable to approve our request? I proceeded to ring reception to state that we wouldn't be leaving our leave the room until 12 because at this rate, it was the absolute least we should have been given following the numerous issues we experienced during our stay. A member of staff then knocked and entered our room telling us to leave followed by another 3 housekeepers who refused to leave, basically forcing us out of the room. After all of these issues, we reported our incidents to our service provider and again, they were completely disregarded and we were then accused of making false accusations against the staff and that no sort of compensation would be necessary. I would highly recommend you to reconsider staying here if you want basic respect from hotel staff or if you actually want to enjoy your holiday! Also, it's worth mentioning that there is only one small shop nearby and if you wish to go anywhere you will need to drive or get a taxi.

H H

This is truly an excellent hotel, offering incredible value for money. The rooms are spacious, well-maintained, and provide a high level of comfort. The pool is absolutely stunning, especially at sunset, creating a magical and relaxing atmosphere. The hotel exudes a sense of luxury and attention to detail, making every moment of your stay enjoyable. I thoroughly enjoyed my time here and would highly recommend it to anyone looking for a memorable and worthwhile experience. PS : There's a minigolf

Huseyin Aptioglu

We had a very disappointing experience during our stay. There was a serious problem with the bathroom in our room, and even though we reported it, it was not fixed. We were forced to use the public restrooms. Water also leaked into our wardrobe, soaking our belongings. Overall, this situation negatively affected our stay. we dont recommend this hotel. do not waste your holiday

Louise M

This was our first visit but many of the holidaymakers were repeat visitors. This was due to the excellent location of the hotel, just a few mins from the beach, and because it is so cheap. We went half board and found a good choice of dishes and no upset tummies. The downside was the room was very small & poorly decorated. The bathroom stank of sewage. As we were not poolside we were in shade all day, also there was noise from reception, the car park, and teenagers in local park till about midnight. We would advise anyone booking here to book a high-up poolside room to avoid these problems.

Janice Perry

My friend and I had a 10 day holida in January and February. It was great. The hotel staff were all exceptionally nice,it was very clean, And we thought the food was exceptional. I don’t understand the negative reviews.. there was always some type of activity to do around the pool, and the activity team was so pleasant and enthusiastic, we would go again next year but we think it will be still under refurbishment, But we look forward to going again when everything is finished, if we can still afford it🤣 Thank you for a lovely holiday

Steven Hughes

This was the cheapest hotel we could find in January in Los Cristianos, we booked last minute and found a lot of the accommodation in the area was sky high in price. I'd say it was pretty much what we expected - as our expectations were quite low. I would say that the pool area was quite nice with plenty of sunbeds, and the staff here were very accommodating and friendly. We were also quite happy with the size of the private terrace we had on our room (our room was the most basic option). Also, the location is pretty good, close to the main areas. Two things let it down for me: 1. The beds were very uncomfortable, the staff did arrange for us to have a mattress topper put on but even with that you can't get around the fact that the beds are desperately in need of replacement, and we weren't able to sleep well on them at all. 2. The included breakfast, whilst having a lot of options was not the greatest. All of the "hot" options were stone cold on all 4 mornings of our stay, that is to say, the items weren't even slightly warm so I imagine most of the food is cooked very early and then left out rather than kept warm properly. I think go for the hotel if you're on a budget, a short stay here was enough for us though.

Fe Bergh

The hotel has a good location, making it convenient for exploring the area. However, the overall experience was disappointing. The bed was thin and outdated, making it quite uncomfortable for a good night’s sleep. Additionally, there was no duvet provided, which made the nights uncomfortably cold. The hotel itself feels in need of a fully makeover, as some areas appear quite dated. Given the condition of the amenities, the price feels too high for the value offered. With some improvements, this hotel could be a much better experience, but as it stands, it does not meet expectations for the cost.

Tia Halliday

We stayed here a few months ago now, but I've probably only just gotten over how utterly horrible it was to actually put the energy into writing a review. During the summer, the staff can't cope with the capacity of the hotel, nor can the amount of sunbeds, chairs or pool space outside. The pictures you see of Sol Arona do not reflect what it actually looks like. Picture the worst sky rise block of flats in your hometown, that's what it really looks like. I was mortified on arrival, then to find the pool is tiny compared to pictures. The mattresses are horrible, drains stink, major timescale build up in the shower no air conditioning, unclear on booking you have to pay for a safe per night, which you'll be lucky if it even works. On arrival, took almost an hour to check in which was awful in the non air conditioned lobby. The first two nights we had horrendous noise from other guests to which we were alerting security until 5am. Security just stopped bothering to knock on the neighbouring room by that point, doing nothing at all about it. We eventually had to move rooms and almost had to pay for the safe for the week again as the reception staff didn't document it properly. Moving on to food, no major issues here, other than the squashed flies around the rims of dessert lids. Range of food was okay. If you're really still thinking of going here after reading this review, don't bother paying all inclusive. You simply can't take advantage of it, there aren't enough members of staff to be able to serve you the all inclusive drinks. You can self serve wine and one lager, but if you ever want something different, just give up hope that you'll be able to get served at the bar. Poolside toilets also disgusting, which is non surprising given the state of the rest of the place. We ended up with money back from our holiday provider for the experience we had (which is something we've never ever had to consider even asking for before) which was backed up by the proof of all of the above. Only good thing about this hotel was the convenience of location and that checking out took 2 seconds. I see Sol Arona reply to reviews, I'd much rather they didn't bother with this one.

M S

Wonderful holiday—relaxed, easy, and exceeded expectations. Booked through Jet2, and from start to finish the whole experience was seamless. The vibe all week was spot on—calm, unhurried, and exactly what we needed. Rooms were clean, modern, and well-equipped. Everything worked, and nothing felt tired or overlooked. What really made the stay was the team. Everyone was friendly, switched on, and genuinely welcoming. Special thanks to Sven and Naomi on reception—both went above and beyond with their local insight, helpfulness, and warm energy. Diago and Aurellio in the restaurant were equally brilliant—professional, attentive, and always made mealtimes a pleasure. Wouldn’t hesitate to return.

Priya MIT

Wow, what an amazing hotel set in a quiet part of Tenerife but with a great bus service travelling to the more touristy parts of the island. We were greeted by 2 amazing reception staff, Bianca and Naomi who made us feel welcomed and explained everything in detail about the services the hotel offers. We booked half board and loved the system in place where they helped us download the MYND app which had a wallet system with our half board credit on it. It was so easy to use and spend at the hotels 3 bars and restaurants. All the staff were amazing. Took time to make our stay enjoyable. The roof top bar and area was amazing. Great place to sit and relax for hours. A big thank you Dan, Rumon for serving us the best cocktails. The main restaurant downstairs offered wonderful selection of dishes. A big thank you to Ayose, Aurelio, Almundena for always being so welcoming. We would definitely recommend MYND Adeja to anyone travelling to Tenerife. We can’t stress enough how amazing this hotel is.

Cosmina Antal

An ideal location when visiting Tenerife. After extensive research, we found this wonderful and modern hotel. We spent seven nights here, enough to realize that we want to come back. It is close to the airport, everything looks great—from the reception to the rooms—the breakfast is amazing and available until 11 AM (a rare find), and the hotel is located in a quiet area with a few restaurants and a small beach nearby. Additionally, they are environmentally sustainable and organize various activities for guests (such as yoga, wine tastings—which we attended and found fascinating, as we got to taste local wines—and water meditation). The pool is another big plus, spacious and very well maintained. The rooftop is also incredible, we watched stunning sunsets from there. In my opinion, this is the best hotel you can stay at in Tenerife. Thank you for everything and we can't wait to come back! Also, I’ll let the pictures speak for themselves.

Halle J

I’ve stayed at MYND Adeje hotel twice and wouldn’t hesitate to go back again. The hotel is thoughtfully designed, modern, and spotlessly clean. The rooms are spacious, comfortable, come with a combination safe, and all offer beautiful views. Their breakfast has loads of choice and is great quality. It’s in a quieter part of Tenerife, which makes it feel peaceful, but everything you need is still close by.. including a beach, shops, and local restaurants. There’s a bus service/stop nearby too, which makes it really easy to get to places like Siam Park, shopping centres, water sports spots, and other appealing attractions. One of my favourite parts of the hotel is the rooftop bar, sun loungers, and swimming pool. The views are stunning, the atmosphere is calm and elegant, and the staff are lovely.. shoutout to Gabriel for his amazing cocktails! It’s a beautiful space to spend the day in the sun or enjoy a drink in the evening. There’s also an amazing 24hr gym on site. It’s well-equipped, air conditioned, and they’ve provided a water dispenser. Perfect if you like to keep up your routine while you’re away. Every time I’ve stayed, the staff have been friendly, helpful, and genuinely welcoming. I can’t recommend it enough. Thank you. X

Ashley Smith

This was a beautiful hotel. The only disadvantage was a very slow check in. Other than that our stay was perfect. Excellent rooms and facilities. Lovely bar and pool area. Staff were friendly. Rooms decorated to a very high standard. Would definitely recommend!

Evie Taylor

We had a lovely stay at this hotel, can not recommend it enough! The location is so perfect as it's a 3 min walk to the beach, and next to so many amazing restaurants. (We highly recommend going to The House restaurant round the corner!) All of the staff went above and beyond and were so friendly. The cleaners were amazing and came every day. We stayed over the Easter holiday and the cleaners left little chocolate eggs in our room which we thought was a lovely touch. The room itself was incredible, so spacious, and a balcony looking over the church and the square (although I assume a balcony on the other side of the hotel might not have such a nice view). We even had a Delta coffee machine in our room which was incredible. I think this hotel has recently been refurbished because everything was in great condition. Reception were so lovely to us, and always on hand as we had to check in and out in the middle of the night. Breakfast was great! There wasn't lots of choice but as a vegetarian I was impressed. The toast, eggs and guacamole were so tasty! There is a lovely rooftop terrace as well. The only thing I would say is that the rooftop pool is quite small so we didn't end up using it, and there wasn't a pool bar, but considering the location and the size of the hotel, this didn't bother us at all. I would love to visit again in the future. Thankyou George and all the staff for a wonderful stay!

Skye

I have stayed at the Reveron plaza for over 20 years. However since the recent renovation they have cut back on a few small details. The toilet paper is very thin and cheap considering this is a 4 star hotel. The breakfast is still lovely however they have changed the size of the sausages, from the large ones to now a cocktail sausage which tastes horrible. Also, they no longer do the happy hour and there were no menus for the drinks they were serving by the pool. The pool was meant to be heated but once we arrived the pool was freezing cold and you weren’t able to swim, we asked multiple times when this would be fixed and we got different answers each time, the pool was never fixed and we weren’t able to go in the pool all holiday. The air conditioning didn’t work, which would be a problem during the summer. The reveron always used to be spotless however during our stay we found a lot of dust around the room. Since we came mid renovation there was no bar, and we were unable to get drinks from the hotel during the evening. But overall the location is perfect and the staff are still friendly and welcoming. Hopefully they rectify it for the foreseeable future.

Luke S

A real disappointment. I was so excited to be staying here after growing up locally and seeing the recent renovations. Unfortunately it’s not quite what it’s trying to be. The rooms do not look like the CGI images on the website, they are only half-refurbished with old furniture remaining. Parts of the hotel are still being worked on too and are quite messy. We also paid for a ‘partial sea view room’ but there was no sea to be seen at all, only neighbouring roadworks. Photos attached which are much more realistic to the experience. We were met with complete refusal from the receptionist to even try and find us a nicer room however polite I tried to be. The worst part was the room smelt of raw sewage and was told they’d look into it. Looking at previous reviews now, it seems they knew about this long before our arrival but still have done nothing about it. With a heavy heart I have to say I would avoid this hotel as there are plenty better places to stay in Los Cristianos.

Lowri Davies

Lovely hotel with clean and spacious rooms with a balcony, nice rooftop pool area and decent breakfast. A drink was offered on arrival which was a nice touch. There was extensive renovation works going on on the second floor which we were surprised to see whilst walking up and down the stairs, perhaps it would have been good to mention this on arrival. Also, when we asked how the aircon works we were told it didn’t work. Our room was 27 degrees at one point and although we were given one fan for the room, it was uncomfortable to sleep in the heat every night. It would have been best to know about the broken air con ahead of our arrival.

Daniel Schmitz

Great located. Rooms a bit old and shampoo in hotel room shower wasn't filled up + soap in common men toilet close to pool area. Breakfast decent . Unfortunately our WiFi in hotel room worked quite poorly.

Pino Feichtinger

Extremely cool views from room and really big private terrace where you don't think you are in a hotel because it's so private made. The room was also very big and there were also a kitchen which is nice. The breakfast was also very good and the upper terrace has also amazing views. Staff was very friendly and helpful in organization for tours etc. Also the gym was nice 🙂. Best place to stay in my opinion in the whole region south to west. Thanks very much

Donna Stafford

Just home from a fab holiday at this hotel. We stayed on a bed and breakfast basis in apartments with kitchen. Although the kitchen decor looks a little dated, the condition and state of the whole apartment is excellent with what you need for part self catering. The staff are really lovely and very helpful. Nothing is too much trouble. No hesitation in making sure my food was coeliac safe too. The views are spectacular, facilities fantastic (gym is well equipped), you are never rushed with anything and staff are friendly and helpful. We also won a bottle of champagne on quiz night!! Staff treated you like old friends and so many of them deserve a mention; Natalia on reception was really helpful for all queries, even last minute ones! Manuel in the bar and the restaurant, makes the most wonderful specialised cocktails and his sense of humour is fab! Hector and Jason were also friendly and helpful. Apologies but I didn't get other names; both ladies in the shop, restaurant staff, the activities chap, housekeeping. Everyone was so nice. I would definitely recommend a holiday here for the view, service, food, drinks, service, cleanliness, helpfulness, facilities and this spectacular balconies!!

Brittany VanBuskirk

Beautiful views and amazing balconies! The rooms are spacious and clean! We paid for an extra night in order to guarantee we had the room early for our baby and when we arrived the room wasn’t ready. I spoke to the staff and they credited my account for the room, due to it not being ready. Wonderful service, truly appreciate their effort.

Simon Thompson

Be warned building work going on at this hotel which TUi didn’t warn us about. Apartments are tired but clean and spacious and hotel is generally good. However apartments above been renovated so expect banging and drilling with builders looking down on to your balcony. We booked this hotel for a quiet chilled week which we didn’t get. We had to move room as couldn’t spend any time in our apartment. Staff are great though and pool and views are very good. Food is average and we ventured out and found some great restaurants for lunch and so didn’t rely on dinner. Holiday could have been excellent but ruined by 9am drilling with hotel saying TUI should have warned us and TUI saying hotel should have!

chrissie bennett

Big spacious rooms. Cleaned regularly. Lovely breakfasts and evening meal buffet style. High up on a hill so you need good mobility to get around and down into the town.

Sudoku Sol

Everything was good but for the price we paid it doesn't seem a lot. Very quiet and safe area. Small lobby that nobody really hangs out there. The apartment was clean, domestic staff doing a really good job. Breakfast was similar every day and just ok. Dinner was better but depends on the day. Lovely desserts though. 2 pools with plenty of sunbeds, table tennis, jacuzzi and playroom and sand play for kids. The Jacuzzi and swimming pools are closed at 17:000. For sauna, squash or tennis I believe it was paid extra. I would recommend it for families more than couples.

Jade Whyman

Absolutely fantastic stay! Great range of food and drinks. Snacks that you can order to your table, including pizza. This served us really well with having a toddler. Exceptionally clean and tidy. Rooms were really big apartment style, perfect for our family of three. We will be back again next year!

Mi Midi

We enjoyed our stay very much. If you look for spacious suites with a kitchen as a family or a couple and care about cleanness this can be a very good choice. Well-managed hotel with supportive staff. We initially offered a room which didn’t meet our needs, after asking the reception changed it. The buffet breakfast and dinner were not very generous in term of diversity, yet the food quality was fine for most of the items. The very cool and kind entertainment team made our stay a memorable one :)

Chaat Man

Just spent a week here and can't really fault anything. The apartments are large, modern, and clean. With a large balcony, large bathroom, good shower, and well equipped kitchen, we didn't want for anything. Outside the pool areas are clean and well maintained. And the food is pretty good as well. Staff are friendly and helpful if you have an enquiry. We wanted to try a fish restaurant one evening but hadn't booked. So we asked the staff at reception if they could make an enquiry on our behalf and managed to book us a table that evening. For a 4* star hotel, this is one of the best I've stayed in. My o ly niggle was I couldn't get the aircon below 18c. If you're staying here in high season, that wouldn't be good enough. Wi-fi is brilliant!

Mike Foster

We had a great time. The rooms are clean and modern, the pools are both warm (and shallow), balls and inflatables are allowed (hooray - nothing worse than a no fun pool) and sunbeds are always available, even when we visited in July/August. In fact the availability of facilities is one of the appeals - it was always possible to play tennis, squash, table tennis, pool, air hockey when we wanted, or after a short wait, where there would be a queue in other hotels in peak season. The daytime entertainment schedule is busy, and both of the team work hard and bring their personalities to the job. They keep the kids entertained, but there's still boules, yoga, aqua fitness, etc. every day for adults too. We stayed half board, food wasn't the greatest we've experienced, but was adequate, and I found there was enough variety each day The location is quiet. Don't go here if you want loads of nightlife. We were playing cards and having a drink 1 night at about 10pm, and the hotel bar shut, and the lights were turned off which we thought was a bit rude. Other nights we ventured across the road to the rooftop bar which had great views of Teide, and sunset. We were aware the evening's were quiet before we booked, so it wasn't a surprise, and not a problem for our family.

Wendy Chambers

Fantastic hotel, great staff, amazing location, food excellent , rooms really big. Massive double bed & full size shower room .Views spectacular, Gigantes mountains & sea view from the east side, too. Plenty of trips to go on nearby. A bit steep if you have any walking issues, but manageable, as plenty of bars en-route. Highland Paddy & Richardson's very nearby, with ample sports TV's, great friendly atmosphere.

Gareth Lewis

Visited several times over the years, it is the only holiday hotel we ever have been back to more than twice out of choice. It was our first trip back since before Covid and it was better than ever. The food in the buffet restaurant was outstanding. Great choices of food types from round the World on offer, consistently well cooked and presented. Rooms comfortable and clean, staff friendly, welcoming and helpful, lovely quiet location. Overall brilliant.

Olha Dolmatova

Just came back from this hotel. Wanted to say that it was an amazing stay. The food was good, room was probably the best part - big, clean, bright, modern. All staff were great, very helpful and cheerful. Especially Klarka from Czech republic ( fitness team ). She was absolutely amazing, her yoga, Pilates and aqua Zumba stuck forever in my memories! The bar with outstanding view on sunset, with reasonable prices for drinks was also one of the best parts of my stay. Overall, want to say thank you very much all the staff of this amazing hotel 🌷

Dawn Fish

Love this place. This is our 2nd time here. I would just watch the time of year that you visit. Our 2nd visit was at the start of the village carnival, and on Friday and Saturday, the live bands went on till near 5 in the morning, and they are very loud. So just check before booking. The carnival has nothing to do with the hotel. It would just be better if Tui warned people looking for a relaxing chilled holiday. The hotel and staff are amazing.

Debbie Christie

Absolutely gorgeous hotel. Our second visit and soon to be booking our third. Gorgeous location with views to die for! Not the place to come if you want the typical Tenerife party vibe which we didn't! Stunning little resort everything in walking distance although the walk up from the Marina is hilly for the less mobile. Pool is glorious, we could always get a sunbed. Food in hotel is gorgeous, drinks are great quality, staff are lovely and the rooms are spacious, bright and spotless! The housekeeping staff are lovely and do an immaculate job of cleaning your room which is lovely to come back to after a day in the sun Yes there are bits that need updating such as the hotel toilets, paintwork is not great in places but in my view nothing that could affect your overall holiday experience ! After 40 years of travelling abroad it is in my top 3! Beautiful ........an all time favourite !

Donna Welch

We stayed here as a party or 7 in April (Mum, Dad, 2 teens, 1 child and grandparents). We had 3 rooms in N block, which initially seemed a bit of a walk to the main areas but actually we ended up loving this block. We had gorgeous sea views and the block was lovely and quiet. The rooms are absolutely brilliant, they have a really spacious lounge and generous bedrooms and bathrooms, which are very well equipped. The hotel is absolutely fantastic and we had an amazing time. The food was very good really for an all inclusive, at the end of the day they are what they are and you accept that but there was always plenty of choice. The snack bar Nautilus is good for lunch. The entertainment at this Hotel was the best we've had, the Neon party was epic! We never had a problem finding a sunbed as unlike others we didn't stick our towels on them at daft o clock and then not use them for 8 hours, we still always found 7 together. The high ropes were really fun despite us being terrified beforehand, and ended up giving us our favourite holiday memory ever...Grandad wobbling around up there is definitely one for the album 🤣. The place was immaculately kept and we saw some beautiful sunsets from the terraces. I don't know why people say there is nothing around the hotel, there is! At the end of the day you don't pay for an all inclusive and then go out everyday but if you do fancy a wander out there's plenty of little shops and restaurants within easy walking distance. Overall a fabulous stay, thank you ❤️

Becca Bendelow

Absolutely brilliant hotel! Wide range of food in buffet, including for vegetarians (although the variety for children could be increased and made a little more healthy). The room was spacious and clean (we stayed in the Landi village) and very clean resort. Every morning the staff were cleaning pavements, the main buildings and the room. The sunset bar has a gorgeous view of the sunset over the ocean. There is so much to do for children (outdoor soft play, splash pad, multiple pools). We all (2 adults, 3 yr old, 1 yr old) absolutely loved it and will probably return. It’s only an hour transfer from the airport and the hotel staff honestly couldn’t do enough - so friendly!!

Cats Paws Pet Grooming

Absolutely amazing holiday here!! Travelled as 2 adults and 2 children (9month old and 3 year old). We stayed in block A in an ocean view suite. The food was amazing, best all inclusive food I’ve ever had. Veggie and vegan options for all meals. For lunch we always used the nautical snack bar, the paella was lovely. We spent most days round the quiet pool but I love that there were 2 options of pools. Baby pools next to both of them. Hotel was extremely clean everywhere. All staff very friendly. And for the kids they have an outdoor soft play that is covered with shade, we spent lots of time here. They also got new sunbeds and tables while we were there! More than enough for everyone.the hotel is also very eco friendly, washable cups and compostable plates and cutlery for around the pool. plus they give you water bottles and there’s loads of refill water stations around the hotel, including near the rooms. The only downside was the lifeguards kept taking down our parasol if there was a slight breeze- the only parasol allowed up was the lifeguard’s!! Not ideal in scorching heat with two young children who needed shade so we had to go and sit inside :( so the hotel really needs to invest in better parasols. I also wouldn’t use the Foto Event people. The photo staff are lovely but you can get the same quality photos on your phone. I thought they would be properly edited after I chose which ones I wanted (given how expensive they were!) but they were just printed there and then. Also there’s not that much going on in the local area, we ate out a couple times but I preferred the hotel food! But with all that being said, We would definitely come back here! :)

Peter Seddon

The location is approx 35 minutes from airport with plenty of up and down hills, to the town or supermarket, but level with good sea views. Hotel coverage over a vast area. Rooms are spotlessly clean in a low building environment. Good food, indoor and outdoor (Nautilus, self service) Great bar Reception willing and polite. Two pools and a waterslide, Excellent entertainment for children, couples, solo Hotel provides a shuttle service to and from hotel. Great price. In my opinion good value (me solo in a suite) I have been four times (family, son, solo) and will return

Stacey Tighe

Highly recommended for a blissful stay on a magical island that is full of culture and adventure. Our third stay didn’t disappoint.. Exceptional standards with a professional team, working together and clearly take pride in what they do - a special shout out to Orlando and the restaurant chefs, cooks and servers who effortlessly manage the busy periods. Perfect location for stunning ocean views and breathtaking sunsets. The hotel is on a large complex with multiple pools and activities on site where all are managed with Lifeguards, Activites team and cleaning crew who keep the shared spaces safe and beautiful. Also, a big Thank you, as we stayed during 2 days of their industrial action & planned protests, they clearly labelled apologies for any reduced services. I hope the industry responds appropriately for fair pay and conditions to support their people. We’ll see you again ☺️

Jim van Cappelle

We had a really enjoyable stay at this hotel. The room, service and general atmosphere is good. The rooms are clean and the staff are friendly. I want to give a special thank you to Mario who made us feel very welcome and gave us plenty of insight on what to do in the area. If you’re looking for a classy place with enough peace and hygiene then this is the place to go

Julie Bowler

We have just come back from a week at the Vanilla Garden Boutique Hotel. We were greeted at reception by a lovely gentleman who immediately offered us a welcome drink. We chose a nice cold glass of cava. The rooms are very spacious, we had a terrace with a table and chairs. There is a microwave, fridge and kettle in the room. There is a small charge for the safe. The bathroom is a good size with a walk in shower . There is a great hairdryer in the bathroom, unfortunately, the cable was not long enough to reach up to dry my hair. That said, this is my only negative point. The pool area is nice, lots of sunbeds, the pool itself isn't hot, it is aired so no freezing cold shocks getting in. The food is lovely and the service is great. What a great bunch of young waiters and waitresses. I can't forget our maid, who kept our room and bathroom spic and span. I have to give a special mention to the chef Rafaela. That man is super cheerful, so polite and he makes the best omelettes. We knew that the hotel was away from the strip, that's not our sort of night out. A 7-8 minute walk in the opposite direction and you are on Costa Adeje. Lots of bars and restaurants at a much slower pace than Playa de las Americas. It's simply a choice thing, whatever suits you.

Eva Kimber

We've just had a great week at this fantastic hotel with our teenagers, hotel is immaculate, the staff are very helpful and friendly, the setting is perfect with all the trees and the pool and hot tub areas are great, loads of super comfy padded sun loungers we went half board and the food is lovely the location is nice and quiet away from the main strip and nice and safe, there is live music in the hotel every day in the evening plus good bars and shops nearby, the hotel is immaculate and the rooms very well set out, lovely comfy beds and a fridge and microwave the drinks prices are very reasonable aswell plus lovely lunches by the pool for 6 euros! You won't be disappointed

Ieva

I’m sorry it took me 2 years to leave you a review 😁 received a newsletter from you recently which prompted me to finally do it! Stayed at Vanilla Adults only Butique hotel with my mum. I don’t think I could have chosen a better hotel: great location, very hospitable and helpful staff, delicious meals and drinks, quiet nights, amazing views. Would definitely recommend.

Ieva Vilcāne

I had a lovely stay at this hotel! The staff was warm and welcoming throughout our visit, but a special shoutout goes to the chef who prepared breakfast omelets. Not only were the omelets absolutely perfect, but his cheerful personality truly lit up every morning. The hotel itself is clean and tastefully decorated. While it’s not the newest, it’s very well-maintained. If you’re planning to lounge by the pool all day, be aware there’s some nearby construction that could disrupt the peace. However, since we spent most of our days exploring, this didn’t bother us at all. Do note that there’s live music in the evenings until 10:00 PM, so if you prefer an earlier night’s sleep, it’s something to consider. Overall, it was a great experience, and I’d definitely recommend this hotel for a pleasant and enjoyable stay!

hani jahangiri

Honestly, 4 stars don’t do this hotel justice – it truly deserves more. Before our trip, I had some doubts after reading a few mixed reviews, but once we arrived, everything exceeded our expectations. The staff were incredibly friendly and welcoming. The hotel was spotlessly clean, and the food was absolutely excellent – always fresh and constantly replenished right up until the end of service. The variety of desserts, pastries, and fresh fruits was outstanding. There were several large pools, and the solarium area facing the sea was quiet, cozy, and perfect for relaxing. In the evenings, there were fun and varied programs in the lobby with a nice bar and great atmosphere. Everything was included and available without extra charge. We spent a truly wonderful week here – highly recommended!

Jasmine Nicole

Nice hotel with some positive aspects, but definitely not 4 star standard. Positives include clean modern rooms with lots of space, and the majority of staff are helpful and friendly. However, aspects of the hotel are run down. One of the main pools are missing tiles, walls are stained, the gym and kids club look run down. The food was the worst part of the holiday, the selection was barely 3 star standard (and also often cold). Location wise is in a nice golfing area but about half an hour away from everything going on (an hour by bus - taxis are about 35 euro to get to the busier areas). Some really nice bars below the hotel. There was also a limit to 1 drink per person for the all inclusive deal and you needed a token for a drink … and 10 euro per towel… not ideal. Evening entertainment also wasn’t great. Ultimately we had a nice time but there is definitely a lot of work to be done to call this hotel ‘four stars’.

Skye Emily

This is truly an amazing place to go, and I will absolutely be back next year! The staff are incredibly kind and go above and beyond, anticipating your needs with a genuine smile. The people around are just as lovely, creating such a warm and welcoming atmosphere. And the food? Oh, the food is beyond amazing - each meal was a culinary delight, with fresh, local ingredients and a vast array of options. Our room was a luxurious sanctuary, incredibly spacious with plenty of room to spread out, and that big TV was perfect for unwinding. It's not just a hotel; it's an experience that makes you feel utterly pampered and relaxed. I can't recommend it enough!

Jolie Beaini

I had a great stay at Alua Atlántico Golf Resort in Tenerife. The hotel is in a quiet area near the sea, perfect for a relaxing holiday. It’s close to the airport and has beautiful ocean views. The rooms were clean, modern, and comfortable, with nice balconies. The pools were great—there are several to choose from, including one just for adults. There’s also a gym, spa, and entertainment in the evenings. The food was good, with lots of variety at the buffet. The staff were friendly and helpful throughout our stay.

Barbara Dempsey

If Carlsberg did hotels . . . Excellent in every respect. The staff throughout the complex were so friendly and helpful, (special mention to Julia in the Spa and all the reception staff especially Carmel/Carmen and a very tall gentleman who spent the holiday writing directions for me on maps!) The food was delicious, fresh and varied, and for those, like my husband who likes his mouth burnt off, there are microwaves. We didn’t book the speciality restaurants because we were only staying for a short time and they were booked, but we could have if there had been a free slot, for €15 per head, which is still incredible value. (They are free in the inclusive package if you are staying for at least a week). Everywhere, inside and out, was scrupulously clean and the cleaning staff were very courteous and friendly. We had access to a lovely quiet lounge where there were nibbles, drinks, tea, coffee, and a lovely calm atmosphere, which we really appreciated. I’ve no idea why we qualified for this treat, but we appreciated it! An absolute gem of a find, and hopefully we’ll return soon. We frequently stay in Tenerife and have never had a bad experience but this hotel was a definite 5* and ten minutes from the airport.

Rose

We had such an amazing stay here! The room was very nice and so spacious, we also had a beautiful view from our balcony. The pool is quite big and very beautiful. The location was amazing as well, there was so much to do near the hotel and it wasn’t too noisy either. The breakfast was absolutely amazing and the hotel staff was so incredibly nice. We would also like to give a special thanks to bartender Oscar, he was so incredibly nice and made us the best cocktails we ever had! I will definitely stay here again when we visit Tenerife, I literally can’t recommend it enough! It was incredible and I’m very sad that we had to leave.

Hannah S

We have just returned from a 7 night stay at Best Tenerife... We had the most wonderful holiday and overall we would highly recommend this hotel. The 4 star rating is spot on. One of the highlights for us were the wonderful, welcoming and friendly staff. From the reception staff, cleaners, restaurant staff and animation team, they were all outstanding. Every single employee made a special effort to interact with our 2 young children. The cleaners were very happy to hear my 5 year old speaking a little bit of Spanish that she had learnt before we came. The animation team were very funny and again, great with kids. We were also impressed with the quality of the travel cot provided for our 1 year old. We often find that the travel cot provided is very uncomfortable with an awful thin mattress but at Best Tenerife it had a high quality mattress and my son slept very well in there. The location of the hotel is ideal - plenty in the area but away from the main strip. Nice and quiet in the evenings which is what we wanted with having young children. The rooms were cleaned daily to a good standard, towels replaced and clean cups provided. The only down sides were how busy the pool area was. It was difficult to get a sun bed if you hadn't 'reserved' one by around 9am. The pool looks bigger on the pictures but it is very clean. The food was good but not amazing. There was plenty to find each morning and evening and was definitely edible! They try their best to cater for everyone, including all nationalities. The Paella was one of my favourite dishes. We would return to Best Tenerife in the future and would like to thank the wonderful staff. They really did make our stay unforgettable!

Reuben Moga (ReubenTheExplorer)

This hotel was amazing to stay at in tenerife, they had very good swimming pools but sometimes it does get crowded and you might need to wake up at 7AM to put some towels on your sun chairs to 'reserve' them, and free drinks at the bar. There's a great buffet with many different food options, and the staff are very kind and helpful. Many places to go outside of the hotel with the family. The rooms are good providing a TV, a cupboard with a safe and a mirror on the door, a bathroom with a big mirror, a shower and a toilet, Two big beds and a desk. In conclusion, the hotel is perfect for a family of 4 or a couple going on holiday.

Mick Kearney

Overall a brilliant stay in this hotel. We were in room 616. Very clean and modern. The breakfast was as good as you can get from a hotel, fresh made omelette and eggs. Nothing special but sets you up for the day. The only problem I had was the lifts. Only 3 lifts for a hotel this size doesn't seem enough. Being on the top floor made the wait sometimes quite long. I'd happily come back though.

Auguste Valanciute

It was fine – nothing special We stayed at Hotel Best Tenerife and overall, it was just okay. The location is great – close to everything and easy to get around, which was definitely the highlight. The hotel itself was a bit underwhelming. We went for all-inclusive, but were disappointed to find that it didn’t include proper cocktails – only basic drinks, which felt like a letdown. The food was mid – edible but nothing to get excited about, and a bit repetitive. The room was fine, but the shower design was frustrating – it was really easy for the water to flood across the whole bathroom if you weren’t careful. Not a terrible stay, but not somewhere I’d rush back to either. It does the job, especially if location is your main priority.

Claire Wayne

Fabulous hotel, 1 bed apt was huge, full oven, hob, microwave, fridge, freezer, all pots, pans, kitchen utensils, dish cloth and washing up liquid, tea towel, kettle, toaster, coffee machine, hair dryer, shower gel/shampoo, body lotion and soap all in our apt. Free air conditioning and safe in room. Pool towels provided. Didn't have sunbed wars, went in May 2025. Close to beach, promenade and shops. Breakfast there is a huge choice and buffet style, all extremely fresh Absolutely cannot fault this hotel. All staff friendly and helpful.

Morten Storgård

We stayed for 10 days in a premium apartment with sea view. We paid 500€ per night and expected more from this hotel than what we got. Rooms were fine, food was average but one of our toilet had a sewage-like smell during our 10 days stay. We informed the staff early (3 times in total) but without an option to relocate room or any compensation. Not a great standard nor service.

Kristófer Dignus

A very nice hotel really close to the beach. The pool area is exceptional, with a good bar and plenty of space for sun beds. The included breakfast is wonderful and avialable from 8 til 10.30, which is very conveniant. The beds in the rooms are a bit hard but you can ask for a softer cover mattress which they will gladly arrange free of charge. I recommend the seaview rooms on the 2nd and 5th floor. However the noise from the nearby bars can get a bit tedious. When you hear "Sweet Caroline" being belted out by a not-so-good busker and all the drunk Brits singing along for the umpteenth time it gets a bit too much.

Cor Bruntink

We had a wonderful week at this great hotel. Beautiful and well equipped rooms, great breakfast and above all very friendly staff. More than enough sunbeds at the pool, towel service etc. Warmly recommended!

Alex

Despite the premium pricing, this hotel was a major disappointment. The room was in poor condition with serious moisture problems, crumbling walls, and completely inadequate soundproofing. The beds were uncomfortable, and the dark, poorly lit space added to the dismal atmosphere. While the location is near nightlife, even this becomes a drawback as the noise makes it impossible to sleep before midnight. The service was subpar, and absolutely nothing justified the high rates they charge. Save your money and look elsewhere - this hotel is simply not worth the cost.

Skip Skip

We had a wonderful stay at AluaSoul Hotel – it really ticked all the boxes. The rooms were spacious, spotless, and well-maintained throughout our visit. The hotel has a modern feel and is clearly looked after with care. The breakfast buffet was excellent, with a wide variety of options including freshly made omelettes and eggs to order. It was also great to see how hard the staff worked to keep everything clean – plates and tables were cleared quickly and efficiently, making the whole dining experience feel calm and organized. The pool area was always clean with plenty of sunbeds available, and we really appreciated the policy of not allowing sunbed reservations for more than 30 minutes. It meant we never had to rush down early – we could go to the pool whenever we wanted and still find a spot. One of the highlights was the peaceful, adults-only atmosphere. No kids running around or touching food at the buffet made a real difference and added to the relaxing vibe. The bar staff were friendly and always had a smile, making the evenings even more enjoyable. I’d definitely recommend booking bed and breakfast with My Favorite Club – the central location means you’re just a short walk from loads of great restaurants and bars, perfect if you want to explore beyond the hotel. The all-inclusive lunch and dinner buffets looked decent for what they are, but with so many fantastic dining options nearby, it’s nice to have the flexibility. All in all, a brilliant stay. We’ll definitely be back!

Madison Flood

I could not recommend this hotel enough. A stunning hotel with amazing staff, lovely food and great entertainment. The hotel and rooms are clean and the service is excellent. Located a 5ish minute walk from two beaches and shops etc. Plenty of sunbeds around the pool and entertainment and stuff to do throughout the day.

chloe scott

It was a great holiday - we would definitely recommend staying at AluaSoul 😊 My friend and I stayed here for a short break. We wanted somewhere that was adults only and we selected bed and breakfast - it was perfect for us. Breakfast has loads of options, and Jose makes great omelettes! The location means there are plenty of great restaurants nearby for lunch/evening meal. There was a wide variety of drinks available around the pool, and prices were reasonable. The pool is great, and we really appreciated that we always managed to get a spot/sun bed. They have a policy where you cannot reserve a sunbed for more than 30 mins, and so people stick to this rule. The gym is OK - it could do with more free weights. They have entertainment in the evenings which we would hear in our room (301) but it finished by 11pm so didn't affect sleeping at all. The rooms are very modern and clean. All of the hotel staff were super friendly - cannot fault any of them.

Fanni Fügedi

Exceeded our expectations! Lovely hotel with friendly staff We had a fantastic stay at AluaSoul Hotel in Costa Adeje. The hotel has been recently renovated, so everything felt fresh, clean, and modern. The staff were incredibly friendly and helpful throughout our stay. Lot of food options for breakfast, even for those with dietary restrictions — I was pleasantly surprised to find gluten- and lactose-free choices at breakfast. There’s always something to do, from rooftop yoga and water aerobics to bingo and board games, even live music. The beach is just a short walk away, and there are lots of great shops and restaurants in the area. We also really appreciated the adults-only atmosphere — it made the whole experience extra relaxing and peaceful. Would definitely recommend and return!

Cliff I'Anson

AluaSoul is a stones throw from the marina but is a quiet oasis of calm in what is a really busy area. It is an adults only hotel and tends to attract older travellers. That said, there was a very good atmosphere. The food was very good quality and the variety was extensive. Each evening is themed, which refreshes the menu daily, but some staples are maintained for the less adventurous diner. I was impressed by the variety of seafood, much of which was cooked freshly on demand in front of guests. The rooms are spacious and clean. We had a room on the 6th floor, overlooking the pool with a really pleasant view. There was no noise from the marina area during the evenings, though I heard some guests with sea view rooms talking about music and noise from the local bars and entertainment. The room had tea & coffee making facilities, a fridge, and a simple to use combination safe. Bottled water is not replaced daily, but bottled water is available from the bars. The pool area is secure, beautiful, very well maintained, and cleaned to a high standard. The gym, however, was very basic, but the equipment is of good quality. What makes this hotel stand out are the staff, who we found to be friendly, professional, and keen for us to have the best experience.

Christine Allan

Stayed here in June 25 for two weeks. Beautiful hotel lovely staff and very good food my husband is a very fussy eater and he found something to eat at every meal. It is very hard to find a fault with this hotel.

Kieron Brown

Stayed there in April 2025 , first 2 days no probs , then by chance after talking to one of the receptionist we found out that the hotel was closing mid holiday just like that no pre - warning no nothing . So between the hotel & love holidays they failed to lnform us at all. Luckily they had a sister company which they sent us to , we had no choice to but to move , we preferred the costa adeje end of tenerife so this was our preferred choice ,disappointing holiday to say the least , no apology, & love holidays have just literally ignored us since don't want know not interested. It was my girlfriends birthday the day we had to go back pack & move again so ruined the day ,poor service.just becareful when booking love holidays .

Lars Holmqvist

A very pleasant stay. Nice staff, brilliant breakfast, and with a good restaurant and bar. Calm environment, maybe with the exception of the near by bus station. I could absolutely come back again.

Tor A Karlsen

Very nice hotel, service and location. Highly recommended. The only small drawback could be that the elevator is slow, but it is not an issue if you stay at the lower levels, e.g. the 4th floor.

Sharon

This is a fantastic adults only hotel. The choice of food was very good and the rooms very comfortable. The only thing that let it down was that the entertainment finished at 10pm so you have to go elsewhere if you want the night life. Having said that there are plenty of bars within easy walking distance. It is also a 10 minute walk away from Siam Park if you want to go there. The staff at the hotel were extremely helpful and very friendly too. We will definitely be back.

Anne Marie Radigan

We had a brilliant holiday here last week. The hotel was ultra modern and spotlessly clean. Reception staff so friendly and helpful. Rooms cleaned every day with new towels by friendly,happy staff who do a great job. We had a fab room, 212 overlooking the pool. The pool is well policed by the lifeguard. No music or jumping around allowed in the pool and no reserving of beds. There is a fabulous roof top terrace. We had a nice quiet room. Large with plenty of cupboard space. Good, modern kitchen area with normal sized fridge. Well equiped. We stayed B&B. Restaurant was really nice. Breakfast was excellent with proper bacon and sausages. Large selection to choose from and the omelette station was brilliant. If I had to complain about anything, I would say the bedding and towels could do with replacing as they were a bit old and grey looking. It was centrally located close to lots of bars and restaurants. We would definitely recommend and would return.

Ciara Lindsay

Absolutely gorgeous hotel. The place was spotless clean and the rooms cleaned daily no matter the time of day. The staff were very attentive and welcoming. We stayed for 9 nights in the Standard Suite and it was really spacious with lovely views. The only thing bad about our stay is it was very noisy in the mornings as we didn't have pool view and were close to the road so bring earplugs as those rooms are close to a busy road. Other than that will will absolutely be back!

Jackie Avery

Absolutely beautiful hotel, spotlessly clean! Spacious rooms with everything you need, air con, storage, fridge, microwave, toaster, kettle, fresh towels and bedding everyday. All the staff are friendly and go out of their way to help you. Jose at the pool bar was great fun, Maria in the restaurant, always happy and smiling and Julio at the hotel bar, friendly and fun! The food is amazing, we stayed all-inclusive and the variety and availability is excellent, there is literally everything you could possibly want. We tried a number of different dishes that we hadn't had before and it was all fresh and delicious. The menu changed everyday so there always something new to try. The pool was exceptionally clean and so refreshing in the heat! There was entertainment every night in the bar, local singers and a DJ, these were all really good. There us a free gym that is open 24 hours a day. The hotel is centred in the middle of Las Americas, its a 5 minute walk to the beach, there are plenty of shops and places to buy excursions and there is a gift/grocery shop right opposite the hotel. We visited Siam Park, this is a 30 minute walk away or you can get a bus/taxi from outside the hotel. Veronica's strip is a 15 minute walk away if you like to go clubbing. I would recommend this hotel to anyone. We will definitely be returning to Tenerife and I wouldn't want to stay anywhere else now.

Col Mcd

This hotel has the potential to fantastic apart from the pool area. Your not allowed any music no balls in the pool as in small hand balls no diving no jumping no vaping no inflatable’s the lifeguard and rules have ruined our time at this hotel as his customer service needs vast improvement. Yes this is an adult only hotel but we all come to relax and enjoy our not get told off like children while he is meant to be watching the pool for safety not watching his phone and telling people not move sun loungers 😡

Mrs “JWood” Wood

Recently landed back in the UK after spending 10 days at Coral Suites & Spa. The hotel aesthetic was great and the staff were extremely helpful and polite, as well as the rooms being clean and modern. Unfortunately for me and my partner (and a few others we met around our age range too) the hotel itself was the most boring hotel I think I have EVER stayed in! There is absolutely zero atmosphere throughout the day, everyone round the pool looks extremely miserable and like they’re NOT on holiday?! You’re not allowed ball games or floats, to which I understand to an extent. But when it was 5.30pm and not one person in the pool other than me and my partner, along with no more than 10 people around the pool the lifeguard told us off for throwing a ball to one another. It is painfully boring. No music at all throughout the day too! Other than 45 mins of an aqua instructor running a class for no more than 5 people everyday shouting down a mic at the top of her lungs, for people 3 feet in front of her. To add, the food is not the best and in fact made us ill the first 2 days we PAID to eat lunch - so we ate out everytime after this for the remaining 8 days. I think if you’re going to be an adults only hotel you need to make it understandably clear that there is nothing to do at this hotel whatsoever and if you’re looking for a vibe on holiday than do not stay here. You’re not allowed to have fun AT ALL!

Kareem Jazzazi

Stayed at Lagos de Fañabé, Costa Adeje, May 27–29. Left after one night. The room had cockroaches and bugs, and the second room they gave me was just as bad. I ended up sleeping in my car — that should tell you everything. Staff were useless. Reception and reservations couldn’t handle basic complaints. The manager hid and never called me back. I was told I couldn’t get a refund for the nights I didn’t stay — even though the “non-refundable” policy wasn’t shown during booking. Hotel is filthy, overpriced, and completely mismanaged. Food looked bad, service was worse. If you’re coming to Tenerife to relax, avoid this place at all costs.

Julia Woods

This is such a fabulous resort in a perfect location right on the beach and in a very nice area of Adeje. The resort is 5 star ⭐️ from the pool areas, sun loungers and bars are excellent. Our apartment has two bedrooms a modern bathroom, kitchen, living area and balcony - all modern and tip top condition. We are on half board and so far the food and drinks are amazing ❤️

Aleksandra Luczak

Room in a terrible condition. Mold in the bathroom, old equipment, old and uncompleted furniture. Terrible and broken toilet - with licking water. I was disgusted with the bathroom. Towels with holes 😱 Wi-Fi very pure as well. Service was not helpful with solving problems with the room. They have a the same answer to all complaining clients: two standards of rooms - before renovation and after. I don’t buy this bullshit. The gap between the renovated room and the “standard” 😱before the renovation is like heaven comparing to hell… The only good thing was a balcony, pool and the short distance to the beach. That is true that I ordered a standard room. That was the only option at my tour operator. I saw photos of something different. The resort is ranked 4 not one. Be honest to clients! Close the resort. Do the renovation then sell rooms and service to people. Don’t mislead clients !

T. Mason

This hotel is situated in a great location close to bars, restaurants, the beach, and amenities. The apartment stayed in was large enough with a good sized living area and small open plan kitchen a good sized bedroom with plenty of storage (however lacking in drawers) a nice bathroom with walk in shower. The room was cleaned daily and fresh towels and linen twice a week. The staff are very friendly and helpful. Although the restaurant serves buffet style the food is tasty and with plenty of choice. The only downside we found was the view from the terrace was not great looking onto the back of the apartments in front. I would definitely recommend this hotel

Monique Aertssen

We had a great vacation during the Christmas period. Special thanks to Cecile who helped us a lot the first days. Hotel is perfect located with lots of shops, restaurants etc. Only the restaurant is very long and small entrance, so therefor lot of people during breakfast/diner. But a good asortiment. We will be back in the future.

Amy Skinner

Such a thoughtfully designed, beautiful hotel with friendly staff and INCREDIBLE food. We did an all inclusive and were so impressed that all the drinks were included (we’ve been on some like Club Med where only pretty poor quality drinks were included). The cocktails can vary, depending on who makes them. The food is some of the best I’ve ever had in my life! A different theme every night keeps things fresh and we looked forward to seeing the unique options each night. I had a couple of restaurant reservations - I cancelled them all because the buffet was so good The staff are so friendly and happy, from the cleaning ladies to reception to the barmen and waiters to the hype men. So lovely! The rooms are immaculate and the sea views just beautiful. Plus, those cliffs 😍😍😍 Did not stop looking at them from the moment I arrived til the moment I left. There’s never a scramble to grab a lounger by the pool, there are always plenty available. It’s really quiet and peaceful. Great entertainment throughout the day and night. Perfect location - lots to do nearby, if you want to leave this beautiful resort!

Samantha Gutowski

An unforgettable, beautiful, and magical stay! We couldn't speak more highly of our week-long stay at Barcelo! We came to celebrate our anniversary and soak in the views-and every expectation we had was completely exceeded. The food, the staff, and the scenery were all exceptional. Our room was spacious and comfortable. Also, we highly recommend booking a room with a jacuzzi on the balcony-it was such a treat. Every single staff member we interacted with was warm, kind, and attentive. We chose the all-inclusive option and were genuinely impressed by the quality of both the food and the drinks. We had been slightly hesitant after reading a few negative reviews, but honestly, our experience was nothing short of amazing. Some people are just hard to please so I wouldn't pay attention to those reviews. We had an unforgettable stay! Our only complaints were so minimal but I think some people would want to know. There are no all inclusive food options between 10 pm and midnight. Also, the rooms definitely have some wear and tear so if you're a perfectionist keep this in mind, but honestly it's so minimal !

Winston

Had a great time. Overall it was a very memorable and pleasurable experience. The shuttle service was efficient and friendly. Despite being one of the last to arrive at the island airport, they made sure that no one was left behind. Check in was quick. Ocean views from the rooms were amazing. Everything was clean and comfortable. The AC leaked a bit on the first day but was promptly fixed once they were made aware of it. The food options were plentiful. Each night had a different cultural theme which allows you to experience different culinary flavors. For those who are less inclined to experience the different options, they have a bit of everything and should not be an issue to find something to suit your comfort level. Food options off property are plentiful. Service was amazing. Everyone seemed genuinely happy and pleasant to interact with. From the pool to the bars and to the restaurants, it was memorable. Whether you stay nearby or take a stroll into the different areas, the surrounding areas are scenic, safe and relaxing. Prices are a bit high depending on what you’re looking for but reasonable and consistent with options off property. The property was quiet and serene. Some other reviews mentioned loud music from the city side but we didn’t really experience any of that. The on site tour booking area was very helpful in finding excursions that suit your needs and budget. It gets busy at times so you may need to wait or come back at another time. From start to finish, it was a hassle free and well enjoyed vacation. Definitely worth a look.

Megan Robertson

My husband and I visited this hotel for a week on our honeymoon and we were blown away! We had a lovely room with the jacuzzi bath outside. The room was spotless and came with your very own water bottle with full up stations dotted around the hotel. The food was amazing! And the staff especially in the restaurant were so lovely and helpful. Los gigantes is definitely the quieter end of Tenerife, ideal for those who just want to lay by a pool and recharge. We would love to go again!

Albert Francis Onde

Positives: The views are great. Adults only. No kids. Breakfast buffet was good. Service was good throughout. Entertainment at the Breeze bar was great. Negatives: Unfortunately, dinner buffet wasn’t great. The food was either too salty or bland. We stayed at the Breeze bar most nights. Although service was good, the drinks were too sweet (we had sangria, baraquito) and my martini wasn’t good. Although they offered to make me a new one I politely declined. Although I can understand why they have put metal railings in front of our rooms (as in front is a public walkway), it does negatively affect the views you get from your room.

Julie Daws

On arrival we were warmly greeted and offered a drink. Once checked in our luggage was taken to our room for us. The hotel is situated next to the main promenade and offers direct access to it and has lovely sea views whilst remaining quiet and secluded. The included breakfast was amazing and offered a huge choice of cold, cooked food and an egg bar offering freshly prepared fried eggs, bacon, omelettes and pancakes. Evening entertainment in the bar between 9.30 and 10.30 was varied, of a good standard and well attended. This is an older hotel that has been refurbished, the rooms are slightly small but ALL the staff were really helpful and made our stay first class, they accommodated our requests with a smile, they really are one of the hotels greatest assets.

Jennifer Siders

This hotel was such a gem of a find, I almost don't want to share it! The staff are incredibly friendly and helpful. The hotel is immaculately clean. It's a beautiful little oasis with a cozy pool area and lovely restaurants and a cafe. Completely relaxing. And just outside the door, you are on the promenade where you can walk to shops, the beach and other restaurants. Honestly, I can't say anything bad about my stay here. I will definitely be back!

Wullie Reid

Perfect hotel right on promenade. We had a sea view room with balcony & loungers. All the staff we encountered were very friendly & helpful. Breakfasts were very good, but struggled to find something decent at dinner, [not very appealing]. The market on Tuesday & Sunday is literally a 2min walk away as are plenty of cafe's & bars.

Nigel Geary

I think looking at the latest reviews I must have stayed at another hotel. On retuning here after 3 year gap i was really expecting good things however the hotel has gone down in my opinion the food is at best average and at worst inedible. The decor is in dire need of a good refresh and is still the same as 3 years ago. On previous visit a man with a paint brush was going around to touch in any marks not so now ! I visited H10 Conquistador and spoke to a guest who recommended it for its food. I remember the last time at Big Sur always having steak on offer it is offered at Conquistador but at Big Sur you are offered mixed meat burgers. For a boutique hotel this is not good enough. Breakfast is served with bacon that can only described as brittle. I certainly will not be back after I raised concern with reception about the food they didn’t even have the courtesy to reply. No mention of work being carried out by the pool so sun loungers packed like sardines. I don’t often leave reviews but felt very very unhappy with the holiday so there are 4 of us who will not return.

jmis

Nice hotel clean and quiet near to restaurants and beaches. Isabella's fitness classes are a great way to start the day, and not feel so guilty about lazing in the sunshine. The classes were very informative and suited to the level of the clients. Making us feel included and able we were given lots of tips which we can follow up when we get home. A good week away.

Louise Baynes

We returned to Vulcano Hotel after getting engaged here last year, but sadly the standard has dropped, and it did impact our stay. We received no acknowledgment of our engagement last year or either time we visited. While the hotel is clean and the air con is great, housekeeping was poor — our room wasn’t cleaned until the evening on three days. One day we left at 8am and returned at 5pm to find it untouched. Excuses included “we can’t clean with items on the bed” (just pajamas and a teddy) and “no sign left on the door” — which we had, and took a photo of the next day in case it was questioned again. Sheets were never changed despite following the instructions. We also had no water in the taps for 1–2 hours on our second day. The hairdryer didn’t work, the right side of the toilet flush was broken, and it was very difficult to reach reception by phone. Dirty towels remained in the room on several occasions. The balcony was stained, the wardrobe damaged, and check-in felt very clinical — no warm welcome or hotel information given. Loud walkie-talkies in the hall at night disrupted sleep, and lifts were often slow and overcrowded. Last year we had issues with roaches (which we understood given the climate); this year we dealt with ants. The activity staff are brilliant, and the breakfast selection is excellent — but the basics and warmth you expect from a 4-star hotel just aren’t there anymore. Not sure we’d return, which is disappointing given how special this place once was to us

Ava Wall

Ideal location so close to golden mile/the beach/and las americas everything in walking distance. Breakfast is 10/10 incredible choice and taste is top tier. Rooms are in immaculate condition good air conditioning, comfy beds and full length mirror. Rooms cleaned every morning and very safe! The sunbed situation is very very bad. Nor only is there not enough for the amount of people staying in the hotel but there is easily 30/40 broken beds laying around the pool! Height of summer this is a big issue. Pools themselves are gorgeous nice temp water, kiddies pool, relaxation pool and full length. There is also no entertainment or music playing at the pool so vibe is a bit dead. Overall great hotel but pool area definitely needs working on!

alana mcbride

If you want a hotel where you can total disrespect the place, smoke weed on the balcony, come back to the hotel at 2am drunk screaming the place down, get drunk around the pool being obnoxious, not care about the level of cleanliness and like to have domestics outside peoples room at 4am then this is the hotel for you. If not, like us then I would stay well away from this place. We came last year and it was good we had a few nags however this year the hotel was very cheap we thought we had got a deal. With the price being low we said them nags aren’t a big deal at that price so we booked it. Knowing the hotel was going to be a good base location, decent pool and a quieter clientele we was looking forward to a week relaxing. However when we arrived we quickly found things had drastically changed and not for the better. Where to start? For two days we had the “please clean our room” sign. We arrived back at the room at 2pm on Tuesday and it was not clean. As we wanted a little nap, we took the sign off. Then Wednesday we put the sign back on and came back at 1pm. We found it hadn’t been cleaned, but they were on our floor so we went back to the pool as we really needed clean towels. I came back upstairs at 3.30 and they were cleaning the room next to ours. At this point I’m frustrated that it’s half 3 and the room hasn’t even been cleaned. They asked if I wanted it cleaning and I said no, not at this time, but I want clean towels. She shrugged her shoulders and handed over the last two towels on her cart. I opened one up and it had dirt and what looked like a pubic hair. Completely unacceptable Noise - Multiple nights of people coming back at 2am, drunk and shouting. This wasn’t a one-off. Add to that the constant smell of weed, thin walls where you can hear everything, and 7am housekeeping scraping chairs in the reception loud enough to hear on the fourth floor. It’s just relentless Clientele- This is not the same place it used to be. There’s a DJ playing music at breakfast not loud, but still odd to have one there at all. The atmosphere has completely changed. It now attracts groups of 20 somethings treating the hotel like a party hostel. Around the pool, people blast music from their own speakers, smoke outside the designated areas, and drink heavily all day. Some were partying on their balconies with music blaring, and I saw two separate people vomiting on their balcony. There’s no respect for other guests trying to enjoy a relaxing holiday or for the hotel itself. It seems like the low price has attracted the wrong crowd Check in- The check in machines make the hotel feel a bit cheap. It would be nice to see a member of staff positioned nearby when they know arrivals are due, just to offer some assistance and a more welcoming presence. That said, our check in experience was smooth, and the staff were genuinely nice and helpful. We went to the desk, were greeted warmly, offered a drink, and then taken back to the machine to complete the documents and collect our room keys. While everything was efficient, we just wished for a more personal touch especially for a hotel that claims to be four star On a positive note, the location is great close to shops and plenty of places to eat. The staff at reception and around the pool are lovely, kind, and do their best to help where they can. It’s just unfortunate that the overall experience is let down by the behaviour of the current clientele. It’s such a shame to see how far this hotel has fallen. Last year we paid more and had a few small complaints but still had a lovely time. This year, we thought the lower price meant we could overlook those minor things but we were so wrong. Weed, 4am domestics, loud, drunk groups rolling in at 2am it was a completely different experience. I’d rate it a 3-star plus at best now, and sadly, we won’t be returning

H H

The hotel is huge and has everything you might need on-site – it really feels like a self-contained town. The rooms are clean and decent, though quite basic, more in line with a one-star standard. A real highlight is the breakfast: it's generous, varied, and available until late, which is a definite plus. That said, the overall experience falls short of what you'd expect from a four-star hotel, especially given the price. The style is very industrial, and the massive scale – with large air-conditioned areas – raises serious questions about sustainability. It’s the kind of setup clearly designed for mass tourism… think Benidorm vibes, if you know what I mean. Practical aspects also leave room for improvement: there's no hotel parking, and finding a spot nearby is nearly impossible. Access to facilities is limited by surprisingly strict hours – most areas close by 7 PM – and check-out times are enforced with little flexibility. In short, it might work for those seeking a large-scale, all-in-one resort experience, but it didn’t match my expectations or travel preferences.

therese torsvik

The hotel is very nice and has all the amenities. The staff are very attentive and friendly. The location is fantastic, with all the beautiful beaches and shopping areas nearby, and there's a lovely promenade along the sea. Highly recommended for a great vacation in Tenerife.

Jon S

So impressed by this hotel! Exceeded our expectations! Rooms are comfortable, pools are heated and has plenty of loungers. Breakfast great with lots of choice and the location is perfect. Booked for next year whilst still on holiday! Can’t recommend highly enough!

Noel Charlton

Our 4th time at this adults only Hotel. It has everything we need for a relaxing 10 day break. All the staff are friendly, pleasant and helpful. We have always booked bed and breakfast so cannot comment on the restaurant food for dinner, but breakfasts are lovely, especially when taken outdoors on the terrace. Rooms (we had a superior room) are good sized with walk in wardrobe and lovely shower. Cleaning service excellent. It is located close to the beach and many restaurants, and yes it is at the top of a rise but we would not describe it as a steep hill by any means. I would say that the guests are of the age that are looking for a quiet and peaceful break so there is no music or daytime entertainment, but we have never heard any criticism of that. There seems to be plenty of sun loungers, during our 10 day stay they did not all seem to be occupied at any one time and early reserving did not seem to be a problem. We are already looking forward to our next visit

Andy Gould

Great location close to restaurants and coast line in Fañabe. Clean and nicely decorated hotel. Restaurant staff are friendly and welcoming. That can’t be said about the staff around the pool area and pool cafe. Advice! What ever you do don’t leave your sunbed for more than 5 minutes. For example don’t be in the pool for long or go to the toilet as your towels will be promptly removed by staff. I understand the hotel is trying to deter people from reserving sunbeds, but it’s ridiculous. You feel you can’t relax and have to constantly keep an eye on your sunbed. When you speak to pool staff there are just plain rude. I’ve stayed in Adrain Hotels previously and haven’t before experienced this poor level of service before. The management needs to give customer service training to the pool area staff and slightly relax their policy around removing of towels.

Andy Checkley

Lovely hotel, had everything we needed and the staff were very friendly and helpful. Great bar for the morning Bloody Mary and an omelette station with a great guy working it. Also great views from the roof top infinity pool and a little bar for evening pre-drinks. Rooms were nice, very clean and functional with a fridge and nice balcony. First rate place.

Lorna Patterson

Stunning hotel. Came for our honeymoon. Greta late check out at 12. Welcome drink on arrival, pool towels refreshed daily, room cleaned to an incredible standard with coffee machine, water and sun loungers on balcony. Big walk in wardrobe and amazing shower. Love the hotel app from The TV. Poolside is lovely, as is roof top pool with amazing views. Breakfasts were so fresh and varied and staff can’t do enough for you, service is rapid but not at all harassing.evening drinks were lovely and staff so professional. Great location and very quiet , will definitely be back.

Kasey Diboll

Absolutely awful stay, NOT A 4 STAR HOTEL, more like a 2 STAR HOSTAL but worse. My first ever review so here we go…. Shame on On The Beach for supporting this shambles. Really disappointed as we booked this as a little get away before the arrival of our baby. The hotel was dirty, no cleaner spotted anywhere apart from doing bare minimum to rooms, the pool wasn’t cleaned once in our weeks stay like the videos we had watched before booking. Someone pooed in the pool and they didn’t even get people out to clean it they just picked it out. Water cut off for a whole day with no notice or apology. Food wasn’t great, not much opinion each night, all very similar most days with the same awful daytime snacks. Our room was very dirty even after the cleaner had been in, all she did was make our bed and change the bin, they didn’t even sweep or mop the floors. The staff were very rude throughout our stay even if you don’t agree with something, the customer is always right (in my opinion anyways) we had a cockroach in our room and an Ant infestation on our balcony. We went with friends and they experienced this also. AVOID!!! Unless you like cockroach’s in your bed.

Sophie Harris

Lovely stay at this hotel. Staff were amazing, especially the lady and men in charge of the activities. The food in general was really nice, with something for everyone. The hotel is located around a 10 minute walk from the beach. Whilst others say it is on a hill, don’t let this put you off, it’s not very steep! I managed to walk this several times a day with no issues. The only comments I would make are the annex apartments do need repainting and decorating, however they are very clean and comfortable. The picnic was also a bit of a letdown with a sandwich, apple and bottle of water only. As this was all inclusive, I would have expected some snacks such as crisp / biscuits / yogurt / other fruits in the picnic. We would not hesitate to stay here again !

Nathan Brotherton

Disappointed with our stay at this hotel. We paid an extra 140 euros for an upgrade on our Room and had no air conditioning. Three times went to the reception desk who asked us if we shut our doors which of course we did!. The next day told no one else has complained so we must be doing something wrong? Absolutely not!! Then after the third time of asking for air conditioning we gave up because no one seemed interested. Not to mention no one collecting your cases as you are tired from the flight and send you on your way to your room where you struggle to find it. Anyway breakfast was ok, afternoon meal was then served again for the evening which seemed like the same food warmed up. Salad was a complete joke. Then to finish off our stay, we were then asked for more money if we wanted lunch before we head off home in the afternoon. I have never experienced such bad customer service , not to mention poor upgrade and then after already paying all inclusive being asked for more money as the all inclusive finishes at 12pm!! We didn’t arrive until 8pm so how can the all inclusive finish before we have boarded our return to the airport?? Needless to say we will not be returning to this hotel.

Chantel X

rooms clean and comfortable. downhill to supermarket and beach my grandma struggled but if your okay for walking you would be completely fine. not far from siam park it is in the quieter area of costa adeje. i recommend the irish bar at the beach down the stairs we loved it there. was about a 10 minute drive to veronica’s. food standard for all inclusive and drinks. pool great and gets sun entertainment of a night could be better for adults

Jim Clark

Having recently stayed at Chatur Playa Real, we felt we had to share our experience, especially after seeing some mixed reviews before our trip. We went in with realistic expectations and were pleasantly surprised by how well-run, clean, and comfortable the hotel was. It is not the most ultra-modern resort, but the staff work hard to keep everything spotless. Our room was immaculate on arrival, and we have stayed in far more expensive places that were not as well maintained. The food selection is not as vast as some of the mega resorts, but everything was fresh, well-seasoned, and well-prepared. Drinks were also a highlight. So many all-inclusives fall short here, but the wine and sangria from the tap were surprisingly good, and the gin and tonic mixers tasted just right, avoiding that strange artificial aftertaste some places have. The staff were friendly and polite throughout our stay. We arrived late and were given a bag with sandwiches and fruit since the restaurant had closed, which was a thoughtful touch. Booking excursions was easy with the touchscreen at reception, and staff could print tickets immediately, making the whole process seamless. The pool area was another highlight, with two separate spaces. The main pool is a great sun trap and perfect for relaxing, while the separate kiddy area has shallow pools and slides, making it ideal for families with young children. There were always sun loungers available, and the layout meant everyone could find a comfortable spot. Overall, Chatur Playa Real exceeded our expectations. It offers great value for money, and we would not hesitate to stay again.

Sue Cook

Had a beautiful week here and have already booked for next year. Very clean hotel, the staff are amazing, friendly staff. Three beautiful pools and three jacuzzi. We went for privilege and absolutely loved the experience. Not one issue with finding a sun bed, no matter what time of day. The only thing was the meals in Mirador were so large, we struggled to eat a whole meal but the food was lovely with really nice speciality restaurants. Would highly recommend this hotel if you want a bit of luxury, that is near to everything.

scott williams

By far the best 4star hotel i have ever stayed at ...the food quality,variety and choice of on-site places to eat was superb. So so clean and the friendliness and service from staff was amazing. Excellant facilities and I would recommend going all inclusive...only negatives for me personally is some of the decor in the rooms is a bit dated/worn however still spotless. Also the smoking area is right next to the table tennis...overall I will def return ..well done this is how a hotel should be run!

Alexander Batty

Positives The food options are vast, would highly recommend the ala carte venues which are included once each per visit on all inclusive Mike's coffee bar does really great drinks during the day which are not alcohol whilst the pool bar keeps the booze flowing The pools are large and mostly empty due to the adults only The beds are comfortable and room service do a brilliant job Beach is literally outside! Negatives I did get food poisoning, unfortunately I have to blame the hotel as I didn't eat anywhere else. I think it was either the milkshake at breakfast (which hadn't been touched so was a little warm) or the fresh omelette which I felt was cooked a bit too quickly. Either way just be careful of high risk food groups (I think this is always a risk and I don't think it's a reflection on the whole place) Don't order the basic rooms - they are tiny with no balcony, you pay for what you get. Having said that, it's functional as a room. Communal areas are a bit tired - it's a old hotel and it shows on some areas like the corridor, doesn't worry me but worth noting Cannot really have windows open on a night because the streets below are very loud. We found that with the windows closed and air con on the room was a nice temperature and the noise was minimal.

Sue Waters

We stayed at the H10 for a week and I can honestly say, it was perfect as well as the location in Adeje. The room was lovely and clean with a wonderful maid who cleaned our room each day leaving a little flower. Reception was fantastic, nothing a problem and always went out of their way to help. Restaurants with a great selection of food for breakfast and dinner were so yummy that we had to keep trying... the menu changed each night so you never got bored. The highlight was all the staff, they really want your stay at the hotel to be the best it can be... we will be back again very soon.

Sandra Atik

Excellent adults only hotel in a quieter holiday resort, a long (for me) but easy walk to busier nearby resorts. We have had value for money in all aspects for our holiday. Staff are excellent, friendly and helpful with a lovely atmosphere throughout the hotel. A good choice of restaurants and excellent local ingredients and menus.

elena96

Best hotel experience I ever had ❤️ i don’t have words to say how beautiful this place has been for us. The suite we stayed at had an amazing view right in front of the ocean ( we were watching the sunset and the sunrise every day) the balcony was like a football field large with tables, chairs and sun beds, the room was clean and the staff were so friendly and always ready to help. The swimming pool is big enough to fit everyone there, the mini bar makes the best piña colada’s and the restaurant food is great even tho is a bit pricy. I’d totally recommend to stay here and especially book the suite and you won’t regret it. One touch I really appreciate was the live music, especially at breakfast, the guitarist was insanely talented and everyone was clapping. Breakfast bar has many options especially the breakfast in the top floor, where you watch the Palm trees and the ocean, is like an escape from reality. We have visited Tenerife before and we loved the island already, but this particular hotel made our experience so much better. Thanks again for your amazing hospitality and to all the employees who work so hard to provide us the most amazing holiday time See you soon, Eleni and Nick ❤️ 🌴

Paul D

A beautiful hotel which looks and feels luxurious. The layout is a little confusing at first, but you get used to it, The staff are very helpful. The pool is quite big and has a nice vibe with its waterfalls and bridges. It's a very relaxing place, excellent for couples on a romantic getaway, no matter what the age of the couples. If you also have the Preferred Club, then you also have access to an even quieter area with Bahli beds. The buffet breakfast has a wide range to choose from, to suit all tastes.

Alla Boichenko

We were very pleased with the hotel — great service, clean, everything was positive and welcoming. The menu was delicious and varied. Room 502 was quiet and cozy. The mattress was a bit too soft for me, but they replaced it right away. I had forgotten my shampoos in another room — they were returned to me. There are always fresh flowers in the bathroom. In the evenings, there’s live music with a pleasant, neutral repertoire, candles and lights everywhere — it’s beautiful. I also liked the Balinese beds and the presence of hammocks I usually miss aqua aerobics because I sleep a lot and spend a long time at breakfast :) The menu offers enough variety for vegetarians. Upon check-in, there was a bottle of champagne with a cute note about the ice. There was also a creative note about the bathrobes. The interior is interesting throughout the hotel — it feels like I’m playing an Aladdin-themed computer game! It’s very convenient with a one-year-old child — the children’s pool is well located and the water is warm. It was a bit confusing to find the exit without steps for strollers, but it was interesting as a pleasant quest because there were flowers around and it was beautiful. High chairs are available in restaurants for feeding. They set up the crib without me having to remind them, which often isn’t the case in other hotels. You can really see the professionalism and smooth coordination among the hotel staff. Thank you!

Farjana Rashid

Stayed at the resort for 4 nights. Very clean, lovely staff except one staff member who was slightly condescending when we had a question regarding the timing of our excursion we booked on the morning of the execution day. Very good breakfast with a great wide variety of options but very limited dinner options. Resort is in an accessible location with lots of good supermarkets and restaurants nearby.

Tim Wild

Absolutely loved this hotel on our recent visit. Our welcome was great, very efficient as we were a group of 5 couples and we were offered a complimentary drink which was a nice touch. Rooms are great traditionally decorated with a lovely walk in shower. Breakfast was amazing with so much choice, we have stayed in 5 star hotels who's breakfast was not as good as this. Also all the staff we encountered in the mornings were friendly and helpful. The pool was a lovely temperature (early April) and sunbeds were always easy to find even in our bigger group, not sure what it would be like when at max capacity as they were close together in some places. Also alot of days they had live musicians playing on the bridge over the pools which was a lively touch as they were all brilliant. The location is perfect for exploring bars and restaurants as there is a promenade right outside. But our favourite place was the Sunset bar to sit overlooking the ocean with a drink where the bar staff were excellent. Also the outside gym overlooking the sea was stunning in the mornings. If ever we return to this area of Tenerife we will be staying at this hotel, thank you for a wonderful stay.😍

Kim Hamilton

Amazing hotel, very clean and modern. Staff are extremely friendly. Food was gorgeous. Amazing range of drinks and food. Little supermarket opposite. Lovely views from the front and back. Both pools were lovely even though we mainly used the smaller one. Plenty of sunbeds. Glass of sparkling wine as you check in. Romantic piano bar. Room service if you want. Plenty of room for clothes. Haven't stopped talking about how nice it all was and can't wait to come back. Also security at the entrance and all other entrances had to be used by the room key.

Monica Del Nero

Absolutely fantastic stay at Arona Gran Hotel! My friends and I had the most amazing time at Arona Gran Hotel in Tenerife. From the moment we arrived, everything exceeded our expectations. The rooms were spotless, spacious, and beautifully decorated, with breath-taking views that made every morning special. The service was top-notch, staff were always friendly, helpful, and attentive. The food was excellent, with plenty of delicious options to choose from (we only had breakfast included). We especially enjoyed the variety and quality at the buffet! The location couldn’t be better, just a short walk to the seaside, and really close to great restaurants, bars, and local amenities. It made exploring and enjoying the area so easy. The pool area was a dream, perfect for relaxing under the sun. Highly recommend this hotel for anyone looking for a relaxing holiday in Tenerife. We will definitely be coming back! Special big thanks to Amanda for making our stay even more memorable!

Janet Schofield

Fabulous hotel. Wanted sunshine, quiet and rest and it didn't disappoint. Very much a 5 star hotel. We were here off season so a much older crowd - 60 plus (99% of whom had been multiple times) but got younger as the week progressed. Suited us fine tho. Buffet is superb and we took the option to upgrade to A La Carte on Friday. Food was stunning and service exceptional. Only complaint was lack of sunshine on our balcony (but kept room cool) and aqua gym was aimed at older holiday makers 😄. Overall, LOVED!

Holly Denby

We stayed in a private apartment (which was lovely). Our only issue was the swimming pool area, the life guard who sat at a table was very demanding and would only allow 2 sunbeds even though there were 3 of us. He happily allowed a Spanish family to hog sunbeds. Generally it wasn't busy around the pool and other sunbeds sat vacant. The location of the hotel is perfect! Very close to local amenities and the beach.

mr. PJC Bolton

Nice open lobby hotel interior with hanging plants. This is quiet large hotel for decent older crowd.  Not party people or families with young children. Its location is at end of bay Vistas & Americas away from all the shops and bars. These are all within easy walking distance. Big advantage is the quiet; no street noises, rowdy people or traffic noise.

David Evans

Just returned from an incredible 10-day stay at this hotel, and I can’t speak highly enough of the experience. The staff were outstanding—warm, welcoming, and always happy to chat, which made the stay feel extra personal. The food was consistently delicious and varied enough that we never got bored. Entertainment each night was top-notch—we genuinely looked forward to the shows. The pools and gym facilities were fantastic, and we had no trouble finding sunbeds at any time of day, which was a big plus. Our room (309) was cleaned to a very high standard daily—huge thanks to the housekeeping team for maintaining such a spotless environment. While there were a few minor maintenance issues in the room, they didn’t take away from the overall comfort or enjoyment. All in all, a truly wonderful holiday—made even better by the incredible staff and excellent food. Would definitely return!

Laura Gunton

Room 330 This is our 3rd visit to Hovima. We were very disappointed to find the infinity pool is exclusive to excellence guests only, every year we have sat there and there was never any issue. We’re with elderly parents who like the peace and quiet there and find it easier to get to the restaurant without having to walk very far, for this reason they will not return, and has also made us think twice about coming back,It seems such a waste as we’ve been here neatly two weeks and haven’t seen anyone in the pool and an average of about 8 beds being used! We can’t fault the Micky and entertainment team, they’re amazing as always. The rooms are kept very clean, the only downside is lack of plug sockets, especially next to the bed and a mirror on the wall would be good like the superior rooms have. All the staff have been amazing and a special mention to Aldo and John on the front desk. Some of the acts are a bit dated now and could maybe do with some more modern artists! Many thanks

Paul Davis

Very nice hotel. Smart, modern, and clean with good attentive service. Rooms could be a bit more luxurious with comfier beds and satellite tv, at least with Netflix, etc. Air conditioning is more of a fan than actual temperatures. Food: Good standard, but the choices are not huge. Location: You can see the sea, but it's a bit of a walk down various steps and slopes to the beach itself. Entertainment: Fun, light hearted abd varied, but the quality could be improved upon. The furniture in the theatre area is like plastic garden furniture. Overall: A nice experience, but a lot could be improved upon.

Terry Donovan

First off, and most important to us is wheelchair accessibility..5 stars for this alone..all areas, game zones are fully accessible. We are in room 107 which is particularly handy for access to dining area and ramps to bring us down to the pool areas. The food is amazing, not only in the Ocean a la carte restaurant (my favourite is the asian night!) but also in the main dining room..in over 2 weeks of our stay we have not had a bad dish or a meal we did not enjoy. Mickey and the animation team are amazing and imho set this hotel on a standard way above other hotels. Imagine walking into a hotel a year after your last visit to find that they remember your name, where you are from etc. Nice one guys. And its not just them - ALL the staff are super friendly at the least, and in a lot of cases soo funny and witty I consider them as a 2nd animation team. All the staff along with top notch food and the constant cleaning and maintanence makes this one of the best holiday we've been on. Bravo tutti !

Chelsea Mckendrick

Room 535 we are loving our holiday so far and now looking to book this hotel again. We will be recommending to friends and family. Thank you to the hotel staff that made my partners birthday amazing.

Aine

Such a lovely hotel, we stayed in May 2025 and couldn’t fault it at all! Facilities were top notch, staff were the friendliest I have ever come across, so helpful with any query we had, very good with our 5 year old son. Entertainment each night was good, kids club was also very good! Food was brilliant and had such a variety and changed every afternoon and evening. Very clean and plenty of sun beds each day! Would go back in the morning, really enjoyed it. Only downside I would say is location, it’s a bit away from the main ‘town’, it’s a 5-8 min taxi but long enough walk and very hilly coming back to hotel, taxis were very reasonable so didn’t mind! Also supermarket across the road from hotel for all your needs! 10/10 lovely hotel and can not rate the staff highly enough, every person we came in contact with was so friendly’

Kateryna G

We have picked it up during the best time - low season. So, there were not so many people, very good service, nice food. The people who work in this hotel do their best and are very nice and ready to help. The buffet is complete and you always find good vegetables, different animal protein, snacks - all good and tasty. We have a quite experience in the hotels in Canarias and appreciate this super cool quality-price equilibrium. Children were super happy here. Unexpectedly surprised by this hotel, as we thought that it is old and maybe too much of mass tourism. Very pleasant stay, definitely to came back.

Rachael Carter

Lovely hotel and staff very helpful. The kids loved all the activities and rooms were spotlessly cleaned daily by polite cleaners. When I got home I realised I had left my hairdryer, straightners, curlers and my laptop charger totalling approximately £500, thinking I will never see them again! Only to receive an email the following day to say they had been handed in by the cleaner. So nice to know there are honest people around! Highly recommend! Thankyou Togaro

Lisa Greig

Just leaving this hotel after our first visit. Could not have had a better stay. The staff were amazing and so friendly. The day time entertainment was so good so much to offer for the whole family to get involved in. Night entertainment was also good. The food was always nice and the snack bar was great with lots to offer. Great choice of drinks. Loads of trips available in the area. 20 minute walk to the beach/market or a 5 mn taxi. We enjoyed it that much we are already looking to book back up for next year

Susan Walsh

Absolutely lovely stay. We had stayed here 4 years ago but was hard to judge as it was the middle of Covid. It was so nice to see everything open. The staff here are so nice that makes the stay. The location is a little out of the way & up a horrible hill but it’s worth it.

Rich Hawkeye

Outstanding H10 hotel, one of the best I have used. Staff were amazing and food was good. Lots of entertainment in the evenings and great pool and easy access to the beach. Ended up with two single beds which moved easily on wooden floor.... comfortable to sleep in in the second room we had (had to move due to WiFi issues), were very firm in first room. Wouldn't hesitate to go back again. The Japanese restaurant is excellent and worth going too.....

G Mijares

Truly Wonderful place. Excellent location, peaceful and quiet during the night, but a 5min walk from bars and restaurants for live music and entertainment. Buffet varied and excellent quality, polite, friendly and very attentive staff. Pool and public areas in pristine condition...this hotel should be rated 5 stars in my opinion. The only tiny fault is that they dont supply an iron, only offer ironing service from an external company, which isn't expensive, but it would be nice to have one available from the hotel. Nevertheless, this hotel is absolutely fabulous!

Eleanor Robinson

Ideal location for people that want to be within walking distance of most things, but not have to listen to club noise. Generally really please with the hotel. We just went for the basic double, which was really spacious. We went half board, but was debating if we should have gone privilege. To be honest, it would have been a waste of money for us personally. It was only one full day and the arrival and departure day we actually spent the day at the hotel. We decided to eat out a few days, the food at the hotel was nice with lots of options, but just felt a bit random and didn’t feel like you’d had a proper meal, more of a picky dinner. I wished there had been more plain veg. Staff were really lovely and were always really helpful.

Mark Bouman

The hotel is nice, but, with some exceptions (restaurant & bar staff is amazing, special shout out to Maria in the restaurant), some staff members from the reception and shops are far from friendly and could learn more from their colleagues. They seem very annoyed with guests and getting good service can be a big challenge. We had several issues that took us more time than desired on a holiday to “solve”. This was my second visit and I am doubting whether I should return for a third visit it this is how staff is behaving, which is different compared to our first visit. On the plus side, the rooms are clean, nice and spacious, the location is great too. The food at the restaurants is decent with lots of choice.

Sarah Buckley

We recently stayed at the H10 Conquistador in Tenerife to celebrate our engagement, and it was truly an unforgettable experience! From the moment we arrived, the staff went above and beyond to make our stay special. Their warm hospitality, attention to detail, and genuine care made us feel incredibly welcome and valued. The service throughout our visit was exceptional. Every team member we interacted with was friendly, professional, and eager to help, always with a smile. What really stood out was how they helped us celebrate our engagement — from a beautifully decorated room to thoughtful surprises that made the moment even more memorable. The hotel itself is gorgeous, with stunning sea views, elegant decor, and excellent amenities. We loved relaxing by the pool and enjoying delicious meals at the on-site restaurants. The location is perfect too, right on the beachfront and close to everything we needed. A huge thank you to the entire team at H10 Conquistador for making this special time in our lives even more amazing. We can’t wait to return — this hotel will always hold a special place in our hearts!

Anneke Wils - den Otter

We had such a great holiday! Together with our son 1,5 year and our mums, my partner and I stayed in the excellence room. We had a separate restaurant for breakfast which was nice and quiet (and coffee served) All the staff were so friendly and nice with our little boy. Thanks to all the ladies who made him smile every morning! The apartment and bedrooms were very spacious and clean. Our little boy enjoyed the playground, breakfast and swimming pool so much and the location is perfect for some afternoon walks and mornings on the beach. With a special thanks to Martin and Douglas, who helped every dinner with preparing something special for my mother in law who is limited in food choice because of several allergic. Thanks to them she good enjoy good food where normally it is very difficult where restaurants do buffet.

Magdalena Groblicka

I chose this hotel primarily for its kid-friendly amenities, and I must say it met expectations in that regard. There are several conveniences for children: a small club with a soft playground, an outdoor water park, sport pitch and a tiny playground crammed into a corner, featuring a few attractions mainly for little ones. The location is also great, with easy access to a public beach. However, the overall standard and quality of the hotel leave much to be desired. The rooms are decorated with little imagination and feel cramped, as if everything has been stuffed into small spaces. The food in the general restaurant was rather mediocre—typical mass catering with many deep-fried options and a lack of seasoning. On the plus side, the staff is friendly, especially those working with the kids, which is definitely a highlight. I would recommend this hotel to families with children, but be warned that it can feel a bit chaotic like a beehive. It might drive you a bit crazy if you’re looking for peace and quiet!

Amanda Docherty

Just got back from 10 days all inclusive. Arrived to being told our room was on sixth floor which was fine but lifts only go to floor 4 not good with 6 cases. Never changed our bedding in the 10 days (advertised to being changed every 3-4 days). The food was not good. Wanted omelette for breakfast had to pay extra (we were all inclusive) had to pay for ice creams too. We queried the food choices and was told chef would cook us some chicken. We we're served with 2 pieces of chicken for 6 of us and when we cut into it it was raw. I will say the hotel had some silly rules regarding the pool but we got over that. The hotel was in a good location and if I did go back to the area we would not go all inclusive as there are plenty of lovely restaurants around to eat at (we tried a few of them) and are reasonably priced

Lauren O’Shea

I stayed here around 2 weeks ago with my family for a week and I really enjoyed my experience. The staff were all so kind and friendly especially Nancy in the restaurant. The food selection was great, suitable for all types of eaters. Our room had a nice view of the sea and was spotless too. The kids club had loads of activities suitable for all age groups, even adults. The pool was taken care of well and we never had trouble getting sun-beds, no matter what time of the day it was. If you’re looking for a hotel in Adeje this is definitely the hotel to go to, it ticks all of the right boxes and is worth the price you pay.

Rhianna

Just arrived home from our first holiday at this hotel and I’m so happy we chose to stay here. The animation team are truly wonderful!! Felt absolutely no pressure to join in with any activities but were always given the option and they were so good with the children. Lisa, Daniel and David went out their way to build up a relationship with us over the week which made it feel like we were seeing friends every day. The mini club and disco were perfect for our daughter, a shame the dance floor isn’t bigger! We went with our 4 year old and 7 week old baby, it was never an issue to get water for our baby’s feeds, Alejandro at the pool bar made our lives very easy and nothing was too much trouble for him. The hotel is absolutely spotless, although our bedding wasn’t changed the entire week which would have been nice. Our room had the main bedroom with a travel cot set up and then the sofa bed for our 4 year old but had a fair size gap either side and at the back so decided to swap as we didn’t want her to get stuck down them! All in all we had the best time and hope to return next year.

Olivia Bell

The best hotel I've ever stayed in. The staff are so friendly and welcoming. The food in the hotel is beautiful. If you stay for more than 4 nights, you get to have a meal at The One restaurant which was a lovely touch. The hotel is spotless! When we checked out, we weren't getting picked up until the late afternoon. The staff told us that we could carry on using the all-inclusive until we left which made life so much easier for us. My partner used the gym while we were there and was really impressed with the equipment.

James Huxley

Me and my girlfriend have just had a wonderful stay at the hotel for 1 week on the 3rd May. Check in was very smooth and we received welcome drinks and assistance with our bags to the room. Unfortunately when we checked in there was an issue with the air conditioning which wasn’t working and we found out that the part could only be fitted the next morning. It did mean that it was too hot in the room to sleep overnight so reception gave us another room to sleep in overnight. The part was then fitted at 9AM the next morning which was appreciated. A special mention to “Marta” in public relations who spoke with me around the issue and she offered us a luxury dinner as a gesture from the hotel which was lovely and very much appreciated. The food throughout the week was lovely as usual and the drinks are amazing. The rooms are cleaned very well everyday replenishing all the toiletries, coffee and water etc. The staff are very attentive and lovely to chat too. Location is perfect for lovely walks along the coastline, around a 45 minute walk to Las Americas which we would recommend. We have now rebooked to stay at Princess Inspire again already for our 5th stay in June 2026, this time in the Royal Suite which we are very much looking forward to.

Caravanning With The Coxs

Absolutely excellent! We were greeted by friendly staff and a lovely chap who took our bags to our immaculately cleaned room overlooking the sea and pool. A free of charge welcome pack was waiting in the mini fridge and so were tea & coffee facilities. A super comfy bed too. The main area of the hotel around the pool is amazing and being able to book sun loungers on the app the day before is a revelation! The food is really nice, you usual all inclusive buffet and we enjoyed the one restaurant too. Breakfast was excellent and we liked it was open to 11am plus having a menu at lunch was nice so the food didn’t feel repetitive. The entertainment was great and we enjoyed every evening including the cocktails! Location is perfect, nice and close to the sea and the town and the pharmacy over the road is very good and the lady speaks good English. Overall it was a great stay and very worth the money will definitely return.

Darren Temple

Service spot on couldn’t have done more, pool set up and hotel set up was great, food was average, seemed same stuff with slight tweaks on the previous day. Not always hot or even warm. The worst thing about hotel was poolside music, bring some EarPods cos it’s dreadful, acoustic covers but awful stuff, only time music improves is during aqua fit, hotel reading this need to sort pool side music out its such a mood killer.

Pete

If I ask myself is this hotel value for the money we paid? The answer is no. The food for all inclusive guests is sub standard and very repetitive. The hotel rooms are comfortable along with the beds and they do offer a ‘free’ one time mini bar use. This hotel is geared towards the older clientele. On our arrival the older guests bags were taken to their room but we were left to follow someone. Also our room was squirrelled away in a corner right by a lift. The staff are friendly and accommodating. Constantly serving you drinks when you sit near the bar which is great. This could possibly be personal preference but I wouldn’t stay all inclusive. I would stay again if there were more younger people at the hotel.

Mary Puscas (M)

I was really looking forward to staying at Be Live Adults Only Tenerife, but unfortunately, the experience was underwhelming. The food was very disappointing—repetitive every day and not up to a decent standard. I found it quite unappetizing. The cleanliness of the room also left much to be desired. It didn’t feel properly cleaned during our stay, which made it uncomfortable. Left tip (5-7euro)each time to get a decent clean but I didn't even get mopped floors. Beside making beds and removing old towels you don't get vacuuming, dusting, nothing. Had 2 massive spider webs on the ceiling and was still there after 3 times cleaned. On top of that, the hotel itself feels outdated and in need of serious renovation. It could be a lovely place with the right improvements, but sadly, it did not live up to expectations. All inclusive guest receive cocktails from dispenser, colourless, flavourless and no decoration. Paid ones are in glass container and decorated

Pavel K

This is my favorite hotel in Puerto de la Cruz. Great location next to bus exchange, hyper dino, walking distance to beach. And ADULT ONLY! No screaming kids, pool usually empty or just a couple of people. Fantastic breakfast and dinner with huge selection and friendly staff. And in the evening there are some music or events daily. If you are Lucky you can meet Michael Jackson :-) I love this hotel!

Twoja Stara

Rooms remember better times. Hotel is in desperate need of renovation. Card to my room stoped working two times during week stay. With 3 elevators one doesn't work at all, one stops at random floor and jams. Only one working properly. Food is ok, not very great but you won't walk around hungry. Staff is great, everything you need will be provided in a blink of an eye

Emmie Grace

We arrived around midnight, and I was pleasantly surprised to find someone at the front desk ready to help us. Check-in was quick, smooth, and the staff member gave us all the relevant information we needed for our stay—including a little info sheet we could refer to later. After a long travel day, this kind of efficiency is always appreciated. Our room was small but functional—definitely not the largest, but clean and equipped with everything we needed: a bed, bathroom, wardrobe, and mini-fridge. Housekeeping came daily, which was a big plus, as long as you remembered to hang the “clean my room” sign on the door. The pool area was one of the better parts of the hotel. It’s large, well-kept, and surrounded by plenty of sunbeds—though I strongly recommend reserving one with your towel before breakfast, as they fill up fast (a typical resort tactic, but worth noting). They also have recreational options like pool tables, air hockey, and table tennis, which is great. This hotel is very clearly aimed at Spanish guests. While that’s not inherently a bad thing, it does mean that entertainment and activities are largely conducted in Spanish, and the offerings for international guests are pretty limited. Entertainment was short-lived, usually around 45 minutes per evening, and while we didn’t expect full-blown Vegas shows, a bit more variety and energy would have been nice. Daytime activities were minimal, and there’s not much of a social or party vibe if that’s what you’re after. Here’s where things took a dip. As a non-picky eater, I didn’t expect much—but even then, I struggled to find meals I genuinely enjoyed. On some days, I ended up with just plain pasta and chips, which is far from ideal. However, if you’re a fish lover, you’ll be in your element—they serve it frequently. Unfortunately, many of the reviews I’d read beforehand were accurate: the food is often cold and stale. Heated plates help a little, but they don’t fix the problem. The buffet options lack variety and excitement, and vegetarians or those with dietary needs may really struggle here. Now onto a slightly more positive note—the alcoholic drinks. I had read claims that the drinks were watered down, but I can confirm that is definitely not true. In fact, the drinks were strong, sometimes too strong! That said, the cocktails were a letdown—overly sweet and not well mixed. My partner, however, was happy to find San Miguel on tap, which was a welcome surprise. The all-inclusive bar closes at 11PM, but you can still buy drinks until midnight, which is a good option if you want a late-night drink. Puerto de la Cruz is a quaint and quieter part of Tenerife, especially compared to the busy south. But be aware—if you’re looking for nightlife, you won’t find much here. There’s no real bar scene nearby, and even as a couple not looking to party, we found ourselves with very little to do in the evenings. The local town is charming but dominated by fish restaurants, which again isn’t ideal for everyone. We booked several excursions, but they all took place in southern Tenerife, meaning we had to endure two-hour transfers each way—worth it for the day trips, but a bit exhausting after a while. Service across the board was… okay. Staff were polite and professional, but they didn’t go out of their way to make you feel special or looked after, which you sometimes get with better all-inclusive resorts. Nothing bad, but nothing memorable either. But if you’re expecting an international, tourist-friendly vibe with good food, lively surroundings, and excellent service, this probably isn’t the place. There are better options in Tenerife for similar prices, especially if you’re willing to stay in the south (like Costa Adeje or las Américas). It’s not terrible, but it’s very average. With a few tweaks (especially to the food and inclusivity of activities), this hotel could be much better. Until then, I’d say do your research and weigh your expectations—this hotel suits Spanish families and locals more than international tourists.

Steven Batchelor

The hotel was good, the entertainment ok, I didn’t watch that much of it as it was in a separate room to the main bar area. The pool area was large, plenty of sun beds with mattresses. The bar service was good. The food was a let down by the fact that it wasn’t always hit, very often just Luke warm, however there was plenty of it and a good variety.

Nicola Kemp

Rooms are dated, but clean and the service is excellent. The animation team are gold and the bar staff are great. Manuel (from the bar) has made our holiday, it’s clear he has fun at work and every customer comes away smiling - a true gem. Overall based on value for money we would rate this stay 11/10 thanks to the staff. Unfortunately I have forgotten the name of the main animation man but he has a charisma and a gift for performing! There are also some fabulous gardens on the grounds that are very well maintained!

Jamie Causer

Second time at this hotel. Love it. Amazing Spa and the animation team are great especially Dani. He is such a fantastic guy to be around. He brings everyone together and includes everyone. Building great rapport with the guests. The only issue this holiday was the amount of School Kids booked during the week. You have 70+ teenagers daily being loud at night. This was the only issue.

Lola Smith

Me and my partner had a lovely time at this hotel, the pool was lovely, the hotel was always clean, and room was cleaned every day. The staff at the hotel are very attentive, kind and helpful. Manuel made going to the bar a fun experience every time! The food was great and there was always a great selection of different foods each day. The only thing that was a problem was the air conditioning. We had a ceiling fan in the room, but it was broken and didn’t really help us much in the heat. Overall it was a great time and not really much to fault, thank you for a lovely stay!

Anna Ivanova

Our stay at this hotel exceeded all expectations! The food was absolutely incredible – a diverse menu, fresh ingredients, and exquisite flavors in every dish. Every meal felt like a true culinary delight! A special mention goes to the animation team – a group of professionals who created an unforgettable festive atmosphere every day. Fun competitions, vibrant shows, and activities for guests of all ages made our stay even more enjoyable. This hotel provided amazing emotions and unforgettable memories.

titas

Rooms are dated but do the job after the first bad impression. Service was great and quick to help. Pool is also nice but food selection was small but good quality. I personally liked the students as they gave the place a good vibe.

Rachel Lyons

I’d honestly go back to Tenerife just for this hotel. The Room was perfect with water provided everyday to us. The food at the food market was very nice with different variety everyday. The times were also perfect for both the dinner and the breakfasts. Drinks were fantastic staff constantly checking on us asking if we wanted to order some more. The reception staff were very kind. I lost my cardigan which one of the staff found and gave it back to me. Got to try the roast restaurant twice where I got to try both the steak and chicken which was both the best I’ve had. The hotel location was perfect since it was near to the beach. Got to hear waves from where my room was. Down the road was the bus stop for both the Siam park and Mall. The pool area was really nice. I’d recommend booking sun beds timely enough, there was good availability and when we were there. They had Zumba and volleyball during the day at the pool which was super fun and entertaining. The drinks were so lovely with a huge selection of cocktails. Wish I got the chance to try them all. Overall it was the best 10 nights and I’d love to return some day.

richard cawkill

We are just coming to the end of an amazing stay here. The hotel is beautiful, the food is varied and to a high standard. But the best part is the staff, they are the ones who have made this stay special. The housekeeping team work extremely hard keeping everything spotlessly clean. The bar staff and waiters are brilliant, especially Nelson working the tables with drinks with a smile and sense of humour. Angel is a great also. Eloy in the Platinum Infinity Pool Bar served tasty cocktails and made everyone feel special. Rocio in the restaurants deserves a particular mention, for her fantastic level of service. Alexander serves with a smile and a giggle and has a great passion for his job. It is definitely worth paying for the platinum level.

Michael Mcmillan

Firstly I would like to say how amazing this hotel is in general. I would highly recommend upgrading to platinum as the private platinum club restaurant for breakfast and evening meal is much better than the buffet market place restaurant. The market place buffet wasn’t bad at all though. The hotel was always kept spotless. All of the staff we encountered were brilliant. The hotel location is great, close to the beach and a lot of bars / restaurants however this has its downsides hence my lower star review. We paid for platinum however the room location was potentially the worst location in the hotel. Baffles me that they have there nice rooms located on the edge of the beach walkway with the bars and restaurants literally a few meters from the rooms. The room was very nice inside but we could not believe how noisy it was in the evening. Extremely loud music from the bar/restaurant opposite our room until 1am every night. I have attached a video for reference which was taken at 11:45pm one night. All in all we did enjoy this hotel however wouldn’t take the risk of coming back unless we could guarantee not being put in one of these rooms. Probably the higher up rooms wouldn’t be quite as noisy but the ground floor at the beach side was horrendous (room 1004 for reference).

B Adams

Hotel was spotless and staff were friendly but not enough of them and long waits for drinks, especially in the evening. All inclusive very repetitive but always well cooked. Fresh orange AM €5 a glass or diluting juice is option B. Really didn’t like the sun lounger set up, SO close together and you cannot move the umbrella so if person next to you puts umbrella up, you’re likely shaded too. Booking system is a bit annoying - opens at midnight for the next day so as an early bedder, you have no chance at booking good loungers in the morning for the following day. No music by pool and generally not much of an atmosphere. No balls allowed even although they had just played water polo 5 mins before! Personally, as a 25 year old girl, I’d recommend this hotel to older people (60+). Entertainment is average (singers were good but everything else a bit dated) and hotel is surrounded by pushy men trying to sell you fakes or ladies wanting to braid your hair. You cannot walk the street without being completely pestered. A few people to watch your back (and bag!) around too. We enjoyed our stay but wouldn’t return. If you’re looking to lie on a lounger for a week in silence - this is the hotel for you! Princess Inspire across the road looked fab. Thanks for a good stay Guayarmina - comfy, clean and very chilled.

Heather Hearn-Poole

Whilst a nice looking hotel with an extensive and impressive lobby, the customer service is non existent and facilities are made for fair weather. Very few smiles from any staff members and an overall feeling from them of ‘just getting it done’ rather than attentive service for a four star hotel. A good hotel if you’re looking for hotel entertainment but loud at night time until 11pm+, with some noise audible from the rooms above the bar. Whilst we stayed, our balcony flooded our room (see video) and on the first night as the rain wasn’t sustained, we called reception and the cleaning team (who were excellent throughout) mopped it all up and put towels in place. The next night, it was torrential rain and after two hours of this, the hotel called and sent up more towels which wasn’t enough this time. In essence, the balcony leant inwards which meant that the doors allowed water through them and into the room, rather than to soak away. Poor design and so my husband went down to ask for another room. No apology from the staff or concern as water was literally through the room and into the en-suite at this point, but after some discussion we were moved rooms to a sea view which was better and no leaks. The hotel is designed for pretty pictures and isn’t water tight for rain. From my pictures you can see that leaks were the case throughout the hotel. Three lifts were out of service for the duration of our stay, which was a pain for us but would have made it difficult to access for those in a wheelchair. Overall, an okay stay but not the service or friendliness I’ve usually had any other 4* hotels which felt like a bit of a disappointment. I wouldn’t recommend this hotel and would have preferred to stay in the nicer area of La Caleta.

Michelle McDonald

Exceptionally clean hotel throughout. Lovely friendly staff - didn't meet 1 unhappy staff member during our weeks stay. Every meal was delicious with fresh eggs and pancakes every morning and lunch/dinner had a cooking station with fresh pasta, meat/fish. Rooms are of a generous size, mattresses are of a memory foam type, which aren't for me, but hubby slept very soundly!! Fresh towels on request and deposit at check in for pool towels. Beer, wine, spirits, cocktails, tea, coffee and soft drinks on All Inclusive. Only things letting this hotel down are the pool temperature - states heated but was definitely not, and the location - 3/4 way up a steep hill and a good walk to shops, although there's a free bus at certain times, or if you go out reception, turn left and left again at the end of the hotel, there's a path which zig zags down to the beach/walk to town. Would definitely recommend those hotel and would certainly go back.

ALIN COSMIN

We stayed for 1 week all inclusive. Honestly could not complain about anything. We had a terraced room with a view(if you're tall) but that was our luck. Other than that the food was great every single day. Plenty of activities and things to see at the hotel. Overall 5/5 would come back and recommend

Yulia Nahyba

I spent my holiday at this hotel, and it happened to be my birthday during the stay — everything was absolutely wonderful! As a lovely gesture, the hotel gave me a bottle of champagne. The staff were always helpful and resolved any issues quickly — not a single unhappy face the whole week. The atmosphere was warm and welcoming, and the whole experience was truly unforgettable. I would definitely go back again!

Dima Bara

Amazing price to quality ratio. Friendly stuff, location is perfect. Next to the best beach in the area. Comfy transfer free of charge, which you don't need unless you want to get to the city Center where you can walk in 30 mins by foot. The beach area both free and private are still worse comparing to the one near the hotel imho. Pool and food are also great.

Ben Harding

If you look up the hotel on a popular search engine, you’ll see derogatory comments regarding the breakfast. IGNORE THEM. The breakfast provision is absolutely outstanding. Loved the hotel. Yes, the pool is oddly located, at the lower end of the hotel, but that means that it’s a long way from most of the rooms. This is a good thing. Nice pool, great little bar and kitchen there too. Staff lovely and v helpful. Room cleaning is great, occasional forgetfulness re: teabags/coffee pods notwithstanding. Room layouts are great, too, with separate sections. WiFi can be a little unreliable, but any complaints are minor. Oh, and did I mention the breakfasts are outstanding?

Danielle Dunkay

Not Worthy of 4 Stars – Disappointing Stay I honestly don’t understand how this hotel has a four-star rating. From the moment we arrived, the service was underwhelming. We weren’t shown to our rooms or given any information about the hotel or how anything worked we were left to figure everything out ourselves. Once we got to our room, it went from bad to worse. There were two double beds and one tiny child’s bed… for three fully grown adults. The small bed didn’t even have any covers I had to sleep with just a sheet. Totally unacceptable for a supposedly “premium” hotel. The all-inclusive package was a joke. The food was terrible and repetitive, with breakfast being the only meal that was even halfway decent. On top of that, we weren’t told until after the first day that we had to walk to another hotel for lunch again, no information provided at check-in. It was my friends birthday, they placed us in a room at first by the ground floor facing another hotel entrance! Even worse, in order to get drinks with your all-inclusive plan, you had to buy a special cup. If you didn’t pay for the cup, you weren’t allowed a drink. This was never mentioned in the booking info or at check-in. When we asked if we could have some bottled water for the room, we were told “we don’t supply that.” The only option was to use the water machine in the bar area which was filthy, with black mould around the tap. Absolutely disgusting. The pool area was also disappointing. There were plenty of sunbeds, but they were crammed so close together that there was no personal space. It felt like you were lying shoulder to shoulder with strangers — not relaxing at all. The area around the hotel had absolutely nothing to do very boring and lifeless. Entertainment in the hotel was no better just nightly singers using auto-tune and mics with constant crackling. Not enjoyable at all. To top things off, when we checked out and asked if we could leave our bags at reception until our transport arrived (which was at 4pm), we were told no. Instead, we had to pay €2 to use a locker in the locker room. I didn’t have any cash and asked to pay by card they said no. So unhelpful. Room cleanliness was passable but far from perfect. There were noticeable holes in the ceiling, and to make matters worse, housekeeping would knock and open the door at 7am, waking us up while they hoovered the hallways. All in all, this was not a relaxing or enjoyable stay. Definitely not what you expect from a four-star hotel. Would not recommend.

Lela Laden

If I could give 0 stars, I would! The food is an absolute disaster – most of it is cold and just doesn’t taste good. The rooms are okay overall, although there were stains on the bed sheets and towels. We booked all-inclusive, but had to pay €1 for a cup at the pool bar every time, and we never got that money back. There’s an ice cream menu, but the all-inclusive only covers a cheap cup of ice cream – you have to pay extra for the rest. No pool towels are provided either. It’s a complete rip-off. Also, only a few staff members speak English, which made communication quite difficult at times. So if anyone still insists on coming here, skip the all-inclusive – because absolutely nothing is actually included! I definitely wouldn’t come back here again.

matthew behan

This is stated as a 4 star hotel it’s no where near a 4 star hotel at all. The reception areas makes you think it’s going to be a pleasant hotel but that’s as good as it will ever look, rooms are basic and outdated. The food is awful and the snacks are left over hotdogs from dinner service that nobody wants. Then the bar staff are rude and not polite in the slightest, if you want a 4 star service look elsewhere than here. It’s my opinion others might be different.

Phil Shepherd

Good value for money. Rooms at the Interpalace have great beds. Sea views are amazing. Roof bar well worth a visit but not included in "all-inclusive". Local spirits are included but we found the quality and taste lacking. However, the beer (San Miguel) is perfectly acceptable. Breakfast and lunch are usually good, but dinner was a bit hit and miss. Free bus into Puerto de la Cruz, and there are plenty of restaurants within walking distance. Grounds and pool area kept very clean. Staff are friendly and helpful.

Orsum Legend

Not a 4 star hotel, barely a 3 star. Food was bland and lukewarm. Had to pay €1 for a plastic cup to drink from. Could only have the cocktail of the day (which wasn't really a cocktail but various ingredients poured without any thought into the aforementioned plastic cup). Drinks were paint stripper. Staff were rude and unwilling to cater to their guests. Entertainment was awful. Rooms were dirty and full of cockroaches. Bar staff miserable as sin. Did not adhere to their non smoking areas so l inhaled secondhand cigarette smoke from dog breathed guests on various occasions. Not worth going all inclusive as once it was decided how bad the food and drinks were I spent as little time as i could there. Never again!!! Jorge and Jenifer the reception staff were the exception. They were both friendly and helpful.

Daff

This hotel is not even a one star hotel. The whole building needs to be renovated and modernized. Time has stopped inside the walls of the hotel and so has the staff. The food was over-all disgusting with some exceptions, even the scrambled eggs were made from powder. I wholeheartedly recommend to stay away from this place. Anything else would be a better option, unless location is key. The cleaning staff was very friendly and polite. The kitchen staff needs to be fired.

Diana Gray

We have been coming to this lovely old hotel for 15 for our winter break. The hotel is clean, comfortable and friendly with clean towels everyday and sheets ever 3days. As far as food goes you have to remember you are in Spain, if you want English food stay at home. I agree it is not suitable for all inclusive as entertainment in the hotel is non existent. But plenty can be found else where in the town. Sadly we have not been able to book our holiday for next year and we find this very worrying and staff are not able to inform us of the future of this lovely old hotel. We just hope it will not be pulled apart like others have been so very inflated prices can be charged. Which will probably mean we will not be able to return to our favourite holiday destination.

Adam G

Paid for all inclusive but got ignored at bar as locals were given preference and served first. One of the female bar staff was particularly rude towards non locals. Same with the food. A poor selection of food. The pool bar didn’t have anyone serving often. Rooftop Pool closed for 2 out of 6 days we stayed due to weather. The gym was on and location was good but the service poor.

Marcin Leon

I always book cheap hotel as I'm only sleeping there all day I'm out. So my suprise was the cheapest option was 4 stars hotel. And be honest it's not 4 star hotel! But most important it's clean by staff every day so I really don't care. Another thing that was important for me big supermarket is just 4 minutes from hotel. Reception when I want to go to other city find me cheapest option to travel there and bus station is just 2 minutes from hotel so you can travel all around island for 10€! It's cheap and if thats what you looking for don't expect modern rooms and the pool is small (don't care as I was not using it) but there is enough space on top roof to grab some sun if somebody looking for that kind of holiday with pool bar.

Nicola Walden

Stayed for 4 nights 31st Jan 2025. Hotel is nice. Furnishings are old and broken. We got a nice terrace but both sunbeds broken and very dirty. Upholstery is very stained throughout hotel. Only had breakfast. Not great but okay for simple breakfast like tea and toast. Staff were nice and helpful. The scruffy furniture let's the place down.

K.A. Bond

If you are on a budget, this is the hotel for you. It was all perfectly clean, rooms are a decent size, we paid a bit extra for an ocean view. Most of the staff were friendly and professional. The pool is small, but adequate. We booked for breakfasts. There was a good variety of options, but some of the foods were obviously for quantity rather than quality. The salami in particular was not great. Think Spanish version of luncheon meat. But, the yogurts, fruits and pastries, were all good, and there was also usual Brit breakfast Fayre available, bacon, eggs, etc. The hotel is a little dated, and there were a few maintenance issues in our room. The air con needed to be fixed (the maintenance guy fixed it by superglue a part on) the lock in our safe needed to be replaced as it wouldn't lock. All sorted out very quickly. We didn't go near the balcony rail whilst sat outside, as it was not solid, and locked as if it had been patched into the wall rather than secured, and there was daylight under the brackets that were meant to be holding it in place. All in all, a decent, budget hotel.

Andreea Vajaean

Like a Holiday, but in purgatory If you’ve ever wondered what it’s like to pay for suffering, this is the place. Customer service? Nonexistent. You’re more likely to get a smile from a parking meter than from the staff here. The food is less “all-inclusive” and more “all-injurious.” Not edible, possibly a health hazard, and definitely an insult to your digestive system. Pretty sure my stomach filed a complaint. Want WiFi in this fine establishment? That’ll be extra. Yep, you pay to eat radioactive bread and then pay more to complain about it online. There’s a car park next door, but they claim it’s not theirs super convenient when it charges €1.25/hr. Want to risk parking on the street? Good luck. Local police are on full tourist-hunting mode, and we got fined €150 just to get our rental car back. Tenerife’s version of “welcome and enjoy your stay.” Sunday breakfast? We cleaned our own table while staff wandered around like extras in a zombie movie. At 9:57 sharp, they turned the lights off and slammed the door like we were squatters. Nothing says hospitality like being literally shoved out mid-bite. Final advice? Do yourself a favor and avoid this town and especially this hotel. Unless you enjoy being overcharged, underfed, and kicked out before your coffee gets cold.

RLK

I'm not sure what to say about this hotel. I'm not sure why it's a 4* as it's far from it. The room was standard and we paid for luxury definitely wasn't. There was not tea or coffee in the rooms . It says helps yourself to the mini bar but there was nothing in it. The was a bottle off water but when the rooms got cleaned they didn't replace the water. We also went all inclusive what massive mistake The food was tasteless we was there for 4 days and all that was on offer was salad. Meat cheese then a main . Normally we go all inclusive and the option is unlimited but here not enough it's the same stuff all the time . The alcohol was extremely limited also all inclusive ends at 11pm They close the pool at 6om and you get told to leave the area the pool is very small If you won't iron, WiFi, safe is extra you have to pay a day rate The entertainment is horrible it's on for 1 hours 9.30 to 10.30 light go on We was talking at the pool area then at 11.45pm we got told by a member off staff to go to bed . We wasn't loud we was just talking a playing cards The snack bar is ridiculous you get what you are given . For example sausage chips. With fruit and some sandwiches that are made. But only enough for a few people . The ice cream is not included with all inclusive. This hotel is close to the beach And a load off beautiful restaurants. There a free train to the zoo but nothing to do around the area if you have kids This is not a place for kids at all mine kids was bored No games room or staff interaction for them . Only a pool table that is it . To be honest the worst hotel l have ever been in more like a 2* Nothing for kids at all Some staff were rude and will ignore you I went off the reviews l wish l didn't Looking back l think it was reviews from the older generation as there wasn't much young families 2 hour transport from airport

Louie Hambrook

I would like to thank the Manager at reception for good customer service and an enjoyable first impression of the hotel when we checked in. He was really helpful throughout our stay and was great with problem solving, communication and understanding. However, there was a group of six of us and we struggled to find something enjoyable at the ‘All inclusive’ buffet. We ended up eating Fast food and going out to other restaurants which made us spend more money than intended to. Before your arrival at the buffet, you come upon a sign that states that you are not allowed to wear a vest at dinner, which I thought that it’d be an overall rule for men and women- in fact I was wrong. The receptionist herself was wearing a vest (unprofessionalism) and let women into the diner with vest tops and crop tops. I was denied entry and questioned why this is, and they said ‘your arms have to be covered, it’s company policy’. So I argued my point in which this rule comes across as sexist and exclusive as the women were showing more skin, stomach, tits and arms. Furthermore the bar staff were quite rude and the only interactive and entertaining was Niko. Moreover, this was also the same case with the Room service Manager. One of our friends couldn’t find his trainers and looked in all of our rooms to make sure. He had put them in an open Duty Free bag, in a back pack. The Manager at reception referred us to the Room service Manager which had a poor attitude to dealing with the situation, with no regard to the situation and decided to then strip all of our suit cases leaving an unpleasant mess in two rooms, stripped our beds etc, forgetting to tidy the mess too. In result, no solution and just note from the reception that this is a regular occurrence and to call the police. Additionally, one of us paid for a sea-view room as extra also had beg bugs and also a broken shower. They got moved to a floor above which had rock hard mattresses and the toilet in the bathroom was tucked in a corner next to the bathroom sink which was uncomfortable sit. This made their sea- view experience unpleasant. I personally enjoyed the hotel other than most of the poor attitude from staff and issues that happened. I found that the hotel was a little out dated and needed a bit of maintenance.

Sam McEwan

First impressions from the outside, looks nice, stands tall. The reception looks a bit out dated and could use with some updating. Very outdated. This hotel goes up to floor 14. Had 3 lifts and steps if you dont want to use them. We were 4th floor, overlooking the pool. WiFi is decent, average speed. Bathroom is medium size, becareful of the shower head as it sprays everywhere. The bathroom door has no lock on it. Rest of the room is decent. The rooms also needs an update. No plug socket on left side of the bed (closet to windows). Mini fridge was empty so we used it for our own drinks and food. We were half board, the evening food wasn't bad. Rice, chips, duck, pasta... etc... Pool is located at the back of the hotel with sunbeds. Cant comment on anything else.

Jessica Orman

Staff were brilliant and very polite. Rooms were basic but expected for the price. Beds could’ve been comfier. However, boyfriend loved the bum washer. Breakfast had lots to choose from. Good location, right by the beach. Have some fun performances in the evening. Crowd was older than us.

Violina Pesheva

Good hotel with great atmosphere and amazing service. I had a little high expectations for the food but overall I'm happy with the variety. The views from the hotel are amazing though!

Frossty Frossty

This hotel has no chance of being 4* Black mold in the bathroom. Rust on the ceiling and around the toilet. Torn pillows, uncomfortable beds. And the person who designed the rooms has probably never entered one or used a toilet. Toilet paper holder behind the toilet itself? Come on. Tv table was placed so stupidly that there was always no space, but that wasn’t the main problem. The problem was it’s corners which were exactly in the height of our daugter’s head and she hurt herself a multiple times. When we asked for a different room, we were told all the rooms are the same. Which brings me to another point- adding a welcome drink and a tiny fridge, which can’t fit anything, doesn’t make the room “premium”. This room was far below standard, definitely not premium. The only good thing about the room was the balcony view. Wifi was slow, but more or less working. The hotel was presented as a family friendly hotel, but with absolute zero things for kids. Swimming pool was totally useless as it’s open only 10-18 o’clock, so it closes exactly in time when you are returning to the hotel and you want to wash out some salt. But that actually doesn’t really matter, because it’s awfuly cold. The stairs leading to the pool barely held itself and felt like it’s gonna fall of. The last thing was prohibition of using floatables. So no kids again. Staff at the reception hasn’t had any informations at all, not even where to get a post stamps. Elevators should definitely go faster and at least one more would help a lot. Hotel also offers a parking, but you have to come to the reception at 8:00 and ask if there’s any space for you. And if you’re lucky enough you’ll pay 10€/day. We haven’t had the luck and we rather parked at the mall around the corner for more than double the price. Which was actually okay, because the hotel parking entrance seemed like you’re entering some private staff area and was closed with a gate. Food was kind of repetitive and the kitchen fumes went all around the dining area. Food wasn’t anyhow good or bad and it’s a matter of taste. Breakfasts were more or less same every day, but good. The only thing i was missing about the food were cards naming each plate as otherwise you can just guess what it is that you put on your plate. No alergen list as well. But, to not only shame the hotel, i must admit that the housekeeping and dining staff does a great work and were very friendly and nice.

Andrzej B

Absolutely great hotel. Everybody from the staff was friendly and helpful, rooms had everything one could ever need, view from the balcony was stunning and breakfasts - best I had in any hotel by far. Thanks for hosting us!

Alexandru Bejinariu

The rooms are ok, good that all have a balcony, and no matter which side you choose you will have a very nice view. The food they serve is almost suitable for all needs, and they have a wide variety of them, that's if you're not picky and used to only caviars and lobsters. The only thing I would improve would be the desserts. The staff is also very nice, helpful and very friendly. It's a good place for the money.

Pink B

Everything was absolutely perfect from start to finish. The hotel is a true gem – the rooftop is breathtaking, the pool and jacuzzi are incredible, perfect for relaxing while enjoying the stunning view. The staff is amazing, always friendly, helpful, and genuinely welcoming. Our room was stunning, spacious, super comfortable, and had an unbelievable view. Everything is beautifully designed, cozy, and just feels right the moment you arrive. If I had to mention one small thing, it would be the buffet – it could use a bit more variety, and it would be great to see a few Canarian specialties on the menu to make the experience even more authentic. Overall: a dream hotel that I 100% recommend. I will definitely come back!

Dejan Janjic

I was staying with my husband for 10 days. The Hotel is beautiful, very chill vibe. Foods and drinks were amazing. Very friendly hotel stuff. Nice Gym, one of the biggest Hotels gym that I ever seen. Spa was also very beautiful. Roof Jacuzzi is very nice Idea, but it was almost every time full with drunk people, and there were no Parasols. The pool situation is also not my cup off tee. Parking is catastrophic and because of that and I've didacted one star. All in all a beautiful hotel.

Marcillo Ferente

A solid hotel – 4/5. We paid €130, which we found to be good value. Breakfast was excellent, with plenty of variety. Free public parking is conveniently close, the views are stunning, and the staff were consistently friendly. We appreciated how smoothly our vacation extension was handled. A few downsides: The rooftop jacuzzis were partially out of order and not particularly warm. The music at the rooftop bar was often poor and didn’t match the otherwise relaxed vibe. The air conditioning unexpectedly turned on twice at 5:00 AM - that was a huge bother for me. On the right side of the building, some outdoor AC units generate noticeable noise. Despite these points, we still think it’s a good price-to-value option.

Vicki Sharpe

Just returned after a week at this hotel and it was fabulous, reception staff very welcoming on check in with a refreshing drink for us , paid 10€ for hotel sun lounger towel which is standard practice abroad. Hotel room very clean and spacious , great walking shower , and the views were fabulous. Microwave and kettle in separate area of room so went to local supermarket and got coffee and milk ( something else others moan at ) . We used the spa facilities twice during our stay which were very nice and relaxing. The restaurant is great with a variety of food for all tastes. The evening meals were excellent with choices of steak, beef, pork dishes , salads etc and the desserts were amazing. Restaurant staff all very well dressed and polite . The bar staff in the rooftop bar and the ocean bar very friendly etc . Absolutely fab hotel would definitely recommend 5 stars

Sam

The entire hotel is really well located, the view is unbeatable. The rooms are of high quality, good for two and the cleaning staff are neat. Dinner is more mediocre to good. Unfortunately, you have to spice everything up. The choice is actually not to be lamented, but the quality does not correspond to what we expect. Breakfast is a bit better. The staff at the canteen is also very polite.

Rajesh Kaushal

This was a very good hotel that we stayed over the last weekend of June. Rooms where large and kept clean. The hotel was a 4 star one (local rating). Breakfast was excellent with dinner being good. Staff were professional and hard working. Drinks at the bar were at a good reasonable price but good measures being poured out. Hotel had a gym, 2 pools, pool table and ping pong table. Evening entertainment was fair with bar closing around 11pm. Adults only place so no under 16s. Recommended.

Chad Smit

My wife and I just had the most incredible stay here relaxing and getting away from the grind of the UK for a week. The hotel itself is very nice with lovely scenic gardens surrounding it, spacious rooms with balcony, a nice pool and fantastic and varied food buffet options for breakfast, lunch and dinner. But the real highlight were the staff. A special mention must be given to Emanuele and Manu who went above and beyond to make our stay extra special, providing us with first class cocktails, great chat, warm, pure vibes and just being genuinely beautifully wonderful people with great energy. We will miss them. We must mention Martin and David too who were also constantly lovely throughout our stay. We fully recommend this hotel and can't wait to come back. Chad n Ween 💫✨

Harry Keith

Whilst this hotel is targeted at a much older demographic, for what it was it is a brilliant hotel with great facilities and for a quiet break was absolutely great. Just don't expect much liveliness in the evening! My coeliac wife was well looked after, plenty of dedicated gluten free food. Prices for drinks reasonable, free shuttle to town can get busy but handy as there are many steps back up from town. €10 cash deposit needed per pool towel worth being aware of.

Meraud Bawden

We had an enjoyable week here. The staff were mostly fantastic, only reception sometimes seemed unwilling to help. Didn't love the need to pay extra for things like pool towels or a kettle in the room. But overall, a lovely quiet relaxing stay.

Richard Higgott

First of all, all the staff at this hotel have been brilliant. Friendly and helpful. We parked at the front of the hotel for free but space is limited. Secure parking is at the rear for €8.00 per night. Food has been excellent with buffet style help yourself but the drinks are waiter service. The rear garden is absolutely beautiful including the pool area with green parrots flying around and in the trees. There is access to the communal gardens through the rear gate. It's about a 20 minutes walk from the hotel to the seafront, all steeply downhill. There's a free shuttle bus back from the rear of the main shopping precinct. Our room 406 was nice inside but the balcony directly overlooked the delivery compound (although it's a Teide and sea view). Noise from deliveries, staff coming and going and even garbage collections at 4.00 am makes this room highly undesirable. A rear room overlooking the garden would be much better. Also constant smoking by the neighbours in 408 made the balcony virtually unusable. I did complain about the room and the staff are very nice, they did send up complimentary bubbly and chocolate but didn't offer a different room Would I return? Possibly because the service and food were good but definitely not in that area of the hotel

Monica Lidia Rodriguez Estrada

Congratulations to your staff for providing us a memorable experience we will never forget. The quality was great for an all included concept . The staff was kind, professional, helpful. My daughter lost a tooth and they helped me out with the tooth fairy. Entertainment was amazing. Having a laundry room was great . I felt pampered and at home . Overall I'd definitely recommend and repeat the experience at this hotel .

Krisztián Klement

Let me start location is excellent, wind was not a problem at all, only clouds were, this is the north after all. The GOOD: - We opted for a premium room on the highest floor, which was wonderful. No neighbors upstairs. - The premium breakfast was also incredible with a dedicated waiter, a menu and a separated area from the crowded main restaurant. - The pool was on the cold side, but we hadn’t really used it anyways. Always on the move. It was fine for reading later afternoon. - Room was very spacious, amenities were replaced every day as well as the free minibar coming with Premium. The NOT so good: - The floor is very cold, as it has no carpet, hence neighbors moving furniture could be heard all over the hotel…as well as through the door. We didn’t stay at the hotel much intraday, but I would think relaxing is a bit complicated given the noises. - Restaurant is noisy and a little cramped on the main part. - Rooms have single glazed windows, so even on the fifth floor with closed doors you could easily hear children shouting at the pool and people talking loudly at night in the open-air bar. Fortunately seemed that after 23:00 it was curfew. We didn’t regret choosing this hotel as 10 out of 9 points it was wonderful, but it missed that tiny extra comfort level because these things :)

reza azizi

I recently stayed at this hotel and had an excellent experience. The cleanliness was impeccable, making the stay very comfortable. The food was delicious, offering a variety of options that catered to different tastes. The location was convenient. The view from the hotel was simply amazing, adding to the overall charm of the place. I highly recommend this hotel to anyone looking for a great stay.

Lauren veronica Cabas Cardona

Overall a nice hotel in an excellent location. Its a modern bright spacious hotel close to the main bus station, a fine supermarket directly across from the bus station, a small 24/7 shop directly behind the hotel less than a ten minute …

Monika Tcaneva

Amazing place! It was the best decision for our vacation to book this place- location on the top of the hill with breathtaking views ( it will be recommended to have a car as it is a bit far and steep to walk by foot). Food was in my top 10 of all the things i have tasted so far - fresh and delicious. Rooms were not super modern but clean. Also the staff were very friendly and helpful.

Jill

Not what I expected and disappointed that the hotel describes as being a 4 star. Our initial room was facing a very busy road and when we asked to change room, the staff reluctantly agreed (eventually). The buffet breakfast is mayhem and not enough seating in the main building however I did feel the selection of food was good. Definitely the hotel is for the more mature person as the average age seems to be around 70 plus. There is no other facility for food if you haven’t booked into the restaurant, which seems impossible to get booked. Would I stay here again, this is simple as my answer would be no.

Martin Rozbik

We stayed at this hotel in Puerto de la Cruz for 12 nights, and overall, our experience was mixed. On the positive side, the area around the central pool was beautifully maintained, with lush greenery that created a relaxing atmosphere. Additionally, I appreciated the responsiveness of the management; whenever we had a request, they genuinely tried to assist us. However, there were a few aspects that made our stay less enjoyable. The hotel seemed primarily tailored to older German tourists, who made up the majority of the guests. This was reflected in many aspects, such as the evening entertainment and the bland seasoning of the food, which seemed to cater to their preferences. As a younger couple from the Czech Republic, we didn’t feel as though the hotel considered us an equally important clientele. Another issue was the condition of our room. The furnishings were outdated and would greatly benefit from renovation. The balcony doors, in particular, were poorly sealed, which resulted in constant noise from the busy street outside. Although someone did attempt to repair the gaps, significant drafts and noise persisted, making it difficult to sleep at times. I’d also like to mention the dining staff, whose attitudes were inconsistent. The younger members of the team were friendlier and often greeted us with smiles, which created a pleasant atmosphere. However, some of the older staff were less welcoming; on several occasions, they didn’t respond to our greetings, even when I repeated them to ensure they heard. While I understand that working in hospitality can be challenging—especially when some guests behave poorly—it still felt unprofessional. One particular instance stood out: while I was still eating, one of the staff members took my plate almost directly from under me and slammed it onto the cleaning cart. Moments like this detracted from the overall experience and didn’t contribute to a feeling of relaxation or quality service. That said, given that this was one of the most affordable options with half-board on Tenerife, I would still rate the experience slightly positive. However, I don’t think I would choose to return unless some improvements were made. With a few updates to the rooms, better soundproofing, and more consistent staff training, this hotel could truly become a fantastic place to stay.

Anthony Cluxton

This was the perfect place for me. High above Puerto de la Cruz set in beautiful gardens tended by two full time gardeners. Fabulous but very steep walk down into town through amazing terraced parks filled with hundreds of flowering trees and shrubs and birds, butterflies, dragonflies and reptiles. Very well managed hotel with friendly and professional staff. Great variety of meals served by very efficient and friendly people. Rooms and public areas maintained to a very good standard by great people too. 100% delighted 😎

Ehsan Jorj

Very nice view. They have a great Garden. A good pool. Great breakfast. The rooms were clean but too old. Mattresses were exploited. They need a renovation. But in one word; good

James Murray

Pleasant enough staff. Rooms were kept very clean but basic. No kettle and my fridge never worked. I had a nice view of the pool though. Breakfast was ok for me personally. Porridge with honey and pancakes every day. Lots of tea choices and juices. Grounds of the hotel were very clean and had a lot of nice well maintained green spaces. No smoking around the pool which is good. I like walking as exercise and this place is situated at the top of a few quite steep hills. I enjoyed the walk down to Puerto and back up though as it’s a nice walk. My one issue is why they don’t just open the pool at 8am till 8pm. Opened at 11 o clock which is very late for someone like me who likes a swim before breakfast. The pool guy cleaned every aspect of the pool before he would open it. Surely he can just do this during the day. It closed at 7pm so if you took an all day excursion you are away before pool opens and back when it’s closed.

Matt Eckersley

We stayed here for 5 days. It is a fantastic hotel. The pools were a big selling point for us, and did not disappoint. It is staffed by friendly, attentive staff and the food and drink selection is excellent. They went above and beyond to help us when we lost a pair of sunglasses in a taxi. We would not hesitate to stay here again.

Anni Liseborg

Amazing hotel 🤩 We had 6 beautiful days at Puerto Palace at the end of January. Everything was fantastic especially the garden with the pools. The garden was like a well kept park, very clean, green and lush. We had a great room on the 3 floor with stunning views to garden/pools and all the way to Teide. We had lunch and dinner included and we loved it. The food was delicious and nicely presented. The entire staff was very helpful and friendly always. We will love to come back 😃

Beth Smith

Lovely place to stay! Can make many nice meals out of the food provided for half board, lots of cheese and vegetarian options. Walk to the beach is not too far (25 mins) but it is down some steep hills so would not recommend if you struggle with mobility. Lovely cocktails here, live music and mini golf

Andrei Budan

If you are looking for a quiet and pleasant location this is for you. Here you can enjoy yourself and relax. The services they provide are top quality by top quality personnel. The food was great and the pools awesome. The singular con was the fact that the rooms are a little bit dated. They were very clean though.

Leon Mat

Our stay at this hotel fell significantly short of expectations. We were assigned a ground floor room adjacent to the mini golf area, which unfortunately exposed us to constant and overwhelming kitchen exhaust odors from the nearby chimney. The situation was made worse by windows that couldn't be opened, and the room's poor ventilation system offered no relief. The rooms show significant wear and appear to be long overdue for renovation. Despite our specific request, basic amenities like a kettle were not provided. These issues significantly impacted our comfort during the stay. The breakfast offered was decent in quality, though vegan options were very limited. While we didn't utilize other hotel services, our overall experience suggests this property operates more at a 2-star level rather than its advertised rating. Given the room rates, the value for money is poor. The combination of dated facilities, lack of basic amenities, and air quality issues make it difficult to recommend this property. Until significant improvements are made, particularly to room ventilation and modernization, potential guests should adjust their expectations accordingly.

Matt Jones

Superb location with excellent amenities for all. Sensible and calm environment with great multi cultural atmosphere. Half board worth it as food variety and quality excellent and superb breakfast. Look no further. Sea view room upgrade worth the funds. North facing so in the shade and excellent views, with great temperatures. Great Turkish spa and facilities in the glass roof top - you do pay extra but worth it. Consider booking directly to earn loyalty points. Rooms well equipped and excellent balconies. The hotel probably would benefit from soft water treatment to aid lime scale, which is common for hard water. We will be back to stay at this hotel again. Great!

vivien duffield

Difficult to review overall experience. Rooms should really have had kettle and fridge to be 4 star, very disappointing. The Spa experience was horrid. The staff were rude and dismissive. Refused a second towel or a robe. I am a large lady age 77 and was expected to walk up a flight of stairs to the pool with 1 skimpy towel. The water in the pool was cool, described as “hydrothermal” which is definitely against trade description outlines, “thermal” means heat! Such a shame as we have visited several Melia hotels and Spas, with great customer satisfaction.

Nver Abgaryan

Good hotel with a fantastic view, very good location, and polite staff. The other good part is the very tasty breakfast. The only downside I can mention is the small and not free parking, as well as the quality of the elevators—sometimes I spent more than 10 minutes waiting for one.

Aga Zi

A Disappointing Experience at a So-Called "4-Star" Hotel We recently stayed at this hotel, and our experience left much to be desired. First of all, the pictures online were completely misleading—they failed to represent the actual state of the property. Upon arrival, it was clear this was far from the standard We expected. For a 4-star hotel, We were shocked to find that the room lacked basic amenities such as a kettle, water, or tea. These had to be paid for daily, which is simply unacceptable at this price point. Even though the hotel eventually provided a kettle (just kettle) after We complained about the state of the accommodation, it did nothing to improve our overall impression. The condition of the room was appalling—there were holes in the walls, a worn-out floor, furniture that looked like it was salvaged from a dumpster, and moldy curtains. While the hotel boasted a wide variety of meals, the food often seemed old, particularly the fruits. After two days, I suffered from severe food poisoning, likely from the chicken I had for dinner. This ruined two days of our vacation, confining me to my room. Following that, I avoided the kitchen entirely, surviving on bread rolls for breakfast and eating at other restaurants for the rest of my stay. To make matters worse, pigeons were freely flying around the dining area, leaving droppings behind—a shocking sight in any establishment, let alone a 4-star hotel. The parking costs were outrageous, although I was relieved to find free parking near the beach. The hotel also advertised a pool with a jacuzzi and streams, but entry cost €18 per hour as apparently it wasn't a pool but "SPA". The only free access was to the outdoor pool. In short, this hotel is absolutely not worth the cost and certainly doesn't deserve its 4-star rating. The food poisoning, in particular, ruined my vacation entirely. The only redeeming factors was the view and the staff, who genuinely tried their best and were very accommodating. Unfortunately, their efforts couldn't make up for the numerous shortcomings of the hotel.

Sergey Chernov

Overpriced. Will not stay here again. The pictures look good, but when you stay here and you face with lots of disadvantages: rooms are nice, but not well equipped, bad WiFi (during 4 days I had to enter login/password every time I connected to wifi - 26 times with latest iphone), very bad cocktails in the swimming pool, during our stay breakfasts and diners were less than average quality, constant issues with parking doors. Hundred times I heard sorry from the personal and they say that this is how their system works. I don't recommend staying here. Search for better options