4 Star Tenerife Holidays

Lillie Bramwell

Great 4-star hotel in Tenerife! Rooms are spacious and cleaned everyday. No tea/coffee facilities but they are available upon request. The breakfast was great with plenty of options. The hotel facilities (pool, spa and pool bar) were great. It’s a 5-10 minute taxi to the centre of town, costing maximum €10 per trip. Close to Siam Park and Siam Mall, both within walking distance but would recommend a taxi. Staff were very friendly and attentive. Would recommend for young adults as can be quite loud at night but unavoidable.

Vinnie Lee

I stayed here for a week. On the first night, struggled to sleep on a ground floor hotel room due to guests constantly moving around above making loud noises. After asking at reception. Staff were willing to move us to another room. Our new room was perfect, and had no problems at all after moving. The staff on reception are all extremely hospitable and friendly. The area around the hotel is beautiful, surrounded by green gold courses and natural terrain. The only downside being you have to walk around 10-15 minutes along a main road to get to the town centre, or a short taxi ride, around €4-7. This is not a problem if you don’t mind doing so. The room features are basic, but contains the simple amenities such as hair dryer, safe etc. I did notice a few maintenance issues such as wonky balcony railings, handles on the balcony doors were loose and the fire sprinkler was loose also. The hotel grounds however all seemed extremely clean and looked after, which was nice. Maybe they need to pay more attention to the rooms as I have seen other reviews detailing similar issues. As for the food, it was ok, there was plenty of choice and some nights were better than others. Not all the food looked great but there was always something which I didn’t mind eating. I think this is always the case with any all inclusive buffet. All In all I really enjoyed this hotel and the stay and would come back. Better than some other hotels in the area. Just a few small issues but nothing major. Very nice stay and would recommend!

David wyn Fazakerley

Went on a holiday here in August. Arrived to a very nice welcome. The. Went to our room. 1st thing had to go down and complain about the door locks. They would close. So had to put chairs and table to stop anyone going on to the room. Had stuff with value in our suitcase.had to lock them everyday. There was cracks in the walls in our apartment. I nearly fell coming in to the bedroom the tiles are very dangerous. No TV in the bedroom which we like to watch TV when chilling in the bedroom.not much English channels on it 😡.some days in the bar the Spanish arrogant people would always jump the que instead of waiting. The pool wasn't the best as was bits in it.dirts in some places. Food boxes flying about and food everywhere. The man in that little siop was as moody f*******. The Mrs picked a fridge magnet up. The one came flying off Gave us a hell of a dirty look. The food wasn't special either.had to complain about the sausages where pink inside.i complained to the manager.only thing I had back was don't eat them if u don't like them. so arrogant! Only nice people u had was at the pool bar at the top very kind staff. One good thing aswell is no sunbeds wars there. Plus had to catch a taxi to everywhere. Taxi drivers where so arrogant aswell if I didn't give them any tips.would they do that if they came to Wales. No bet they wouldn't! The food was always something with fish which we don't like had steak one night it was like chewing rubber. The drinks where tso expensive in the restaurant.they didn't give u chance.soon as u sat down drinks no thank u then stormed off. It's shame they could give u drinks of water for free. No iron on the room either was told there was none in the reception. When I seen one there behind the counter. Always check your locks in the room.

Megan McHardy

Not long back from staying here for 8 nights. When I first went to reception to check in the woman behind the desk told me my room had been cancelled since March ! She couldn't tell me much more just that it had been cancelled and was nothing to do with them. I waited for other guests to leave the desk and went back to speak to her and she ended up giving me the key and denied saying it was cancelled although everyone heard her. Not a nice start to the holiday and very unprofessional of the receptionist . Room was nice and big, and had a big balcony. The food was very disappointing. We where full board, so we got one free drink at lunch and none at dinner, so if you get one you need to pay. I'm not that fussy of an eater but I didn't enjoy the food apart from the omelettes at breakfast . I think the food is more catered for Spanish people. Two nice big swimming pools , cleaners out cleaning to chairs every morning and the spa is nice aswell. Communication from staff apart from maybe one isn't great at all, they don't understand much your saying so it can be difficult at times. We also had issues with cleaners not cleaning the room some days, had to go to reception for towels and on a couple of occasions the lady wouldn't give fresh towels until the cleaner arrived, which was a couple of hours later. Overall I enjoyed the Asian restaraunt the most. I ended up eating here a few of the nights because the buffet wasn't great .

Alisha Wright

This hotel is beautiful and there's lots to do such as a game room, spa, gym etc. We stayed in June for 5 nights for my birthday. The room was lovely and had an amazing view of the balcony. Pros The staff at the spa centre are so nice and the massages were absolutely amazing. The entertain was really good and a nice way to finish the day. Also it's super easy to get a taxi to go to any destinations you need to get to. I can't really comment on any of the other facilities as we went on excursion nearly everyday we were there. Cons As many others have already said there are no irons ìn the room you have to ask the front desk for them. I ended up just bringing my steamer on holiday with me. The hotel is really far away from any shops, bars and resturants. By the time you leave the resturant you are basically on the main road which can be really hectic so you have to be careful. Some of the staff were a bit unfriendly/ unhelpful. For example our TV didn't work and the receptionist said they would get us a technician to check it out but that never happened. It also felt like some of them were annoyed at us when we would ask them questions at the front desk. The food is also quite average. There is a bit of range each day but a lot of the food stays the same. There were flies in and out of the open display food area so we didn't really eat anything from there. But the staff in the restaurant were always really nice and attentive. Overall it was a lovely trip, the majority of the staff were amazing and I would definitely go back for the spa but as a young person it is too far from all the main activities which meant we spent ridiculous amounts on taxis. There are also a few improvements that are needed to make the hotel better.

Cathal Phelan

My girlfriend and I have just spent the past 5 nights in Hollywood Mirage and to say we were more than impressed would be an understatement. All of the staff at reception were always very helpful and always had a smile. The pool staff and poolside bar staff were always very kind and outgoing providing good daytime activities and events throughout the week. Good cocktails and sun loungers all round. The room we received was breathtaking, and while we booked on a separate package holiday website, the photos shown did not do it justice. The sea view 1 bed apartment gave views of all the Los Cristianos bay, capturing mountain range, the port, the nightlife all while being in a tranquil location for relaxation. The room facilities made me think the hotel was only a new build, however seeing awards going back as far as 2017 for the hotel itself and awards further back for the hotel group (Excel) meant that the rooms are kept to the highest of standards and modernity. Air conditioning was exceptional after a hot day to come back to. We had breakfast in the adjoining restaurant, to be greeted by a buffet that was very good value for money and the quality of food was excellent. The other services of a fully stocked mini market for all lunch and breakfast needs was a lovely option to take to diversify our stay. The hotel/resort was lovely and clean and we felt a sense of security seeing that there was a barrier and security to enter the premises. However, the hill leading up to the hotel does have its challenges so appropriate transport up and down from Los Cristianos centre would be advised. I will say though, the hill is the main reason for such breathtaking views. In all, we are both very happy with our stay and would highly recommend to anyone looking for a break away. And we will be returning some time in the future.

Oliwia golunska

Lovely hotel, 3 amazing pools to chose from and other facilities. We’ve stayed here for 5 days and the staff have been wonderful and helpful. Only down side is the walk to the hotel there’s a lot of hills so would recommend getting a taxi which are around 5-10€ normally otherwise it’s been an amazing holiday and most things are around the hotel so don’t need to go far.

Roisin Mc Caffrey

Hotel is great. 3 pools, animation team, supermarket, hairdressers and spa on site. Staff are so friendly and helpful..the lifeguard at pool 3 is so attentive and funny. No problem to play ball or pool games. The rooms are great in size and the wee kitchen is fully equipped. On the negative side, not a place for elderly or those who find walking difficult or for those with kids in buggies...the hotel is situated very far up a steep hill. There is a free shuttle bus service every hour from 10.05am to the beach/town. Without it we'd be lost up here. A taxi 🚖 costs about €6. A short walk from here is a nice shopping centre and a few pubs and restaurants..but still a wee climb back to the hotel. But all in all it's worth it because the hotel is very nice.

victor hannon

We had a larger room, which was very good. Large bed rooms. 2 toilet rooms. Large kitchenette. Large balcony.Located at the top of the hill. It's one you will use transport for. Hotel has all you need to stay on campus with a minimarket, x2 pools, beauty salon.. pool's do close early for those wishing for a late swim. If you hire a car, this is an ideal spot to work from as it's very close by most attractions. No parking on-site but loads out on the public road. For half board or full board neither recommended as food is cheaper out and about. 16 a head for breakfast on your half board pricing. Town breakfast is 7e at beach side

Yvonne Kowlessar

Located on a steep hill, not suitable for individuals with walking difficulties, beautiful views down to the port. We stayed in a 1bed overlooking the pool. Nice big balcony but noisy as work was going on at the snack bar which is currently closed. The rooms are cleaned a couple of times a week, but trash is collect every day. The food is passable, not a lot of taste, dinner seems to be the same every night with a few bits added, breakfast is the same. If u like omelettes then I don't think u are gonna likes these, I think they use a egg substitute as the omelette taste really strange. Lots to eat, but is it for u. The juices are all watered-down and from concentrated. U get what u pay for. If u stay self catering then its perfect, lovely large pool which I think is heated. Would definitely stay again.

Anon

We arrived back in Wales at 1am Saturday 31st August after an 11 night stay at the Gala Hotel. What a holiday. It was perfect from start to finish. And any minor problems were dealt with immediately without any attitude from staff. Nothing was too much trouble for all the staff we met but our cleaner of room 563 was fabulous and Joel behind reception. We can't big this hotel up enough to be honest as we didn't have any complaints. And considering it's supposed to be so close to the strip, it wasn't noisy once you closed your balcony door and we didn't have one police incident the whole time. The all inclusive system is all by card so you don't have to wear a band on your hand. And all staff are polite and I could order as many drinks at a time as I wanted, and was not limited to one at a time by each person.

caro walch

The hotel was okay. We got a room downstairs, no view at all. Next to the path where all trucks drove, at 4 a.m. the trash was picked up, glas was brought to the trash at night and in the morning, sleeping was not really easy. We did pay the same price for a bad room in the hotel and we did not even get a warning about the placement when we checked in. The room was okay, the bathroom could use some renovation. The Check-In was easy and the people at the reception were nice. The buffet: it was big enough but always pretty similar. Breakfast was always the same except for some small changes. There were a lot of times where food was empty and did not get refilled a very long time, especially 1h or even 1 ½h before "closing". The waiters were nice. Pool: Not enough loungers and sun shade. The cocktails were not that good and the bartenders often seemed annoyed about ordering specific cocktails. The hotel was at a pretty good spot, it was loud due to the party mile but that should be clear after some research in advance. They had a special path to the beach which was a good shortcut and only took 3 minutes to get to the beach. Animation was okay, could have been better. Overall it was okay but absolutely not 4 stars.

Linda Rea

What an amazing hotel, just done 10 days here and it's been the best holiday we've been on. Place is spotless, staff and very friendly and helpful, foods amazing and fantastic entertainment 😀. Also so close to everything you need. Definitely recommend this especially for families lots for the kids to do 😎

kaytwokay

Very nice hotel and lovely staff. For what's in the staff's control they do an excellent job. We travelled there with a 2 and a half year old and he loved the facilities and all 3 of us really enjoyed the afternoon entertainment. Giovanni the barman is a top man doing the work of two men wherever he is. Breakfast is also quite good which we had every morning. My only suggestion to staff would be to cook the black pudding a little longer it makes the world of difference 😂😃

Andy Hilliard

So I’m currently here on a family holiday half board and I want to be totally honest with this review. So the rooms are ok tidy well presented If you have a car it’s 10euro per day parking. The food is not very nice and all drinks you must pay for which is fine but we are half board so you would expect a water with your meal not great if your on a budget. Staff mostly rude apart from reception especially in the dinner breakfast is not great either but you can have a drink with this. Everything else you need to pay towels safe etc.. The Reason for this review is the staff are getting kids to do reviews and telling them what to write and give good ratings when in fact it really isn’t that great for the money also have to pay for indoor pool.

Hannah D

Had a fantastic week here as a family group with three under 12’s. Staff are really attentive and we found something to eat most nights. Rooms are big, but a little tired, fantastic pools, although be aware they are deep, there are options for very little ones though. All in all a great week.

Jolanta К

We spent 6 wonderful nights here and couldn't be any happier. The staff are amazing, rooms spacious and food absolutely amazing. We loved to try different country foods every dinner. Would like to say special thank you to Marina (life guard at kids aqua Park) she made our kids holiday very special, absolutely the sweetest lady. Can't wait to come back here. Thank you!

Gordon Shepherd

We are on our last day of 7 day stay , hotel is beautiful , so clean all staff so friendly closest to our hearts would be Marina - she was so incredible , our son is autistic and she would attend to him with a little distraction and keep him happy. Cares for your happiness greatly . We had the best time & definitely will be returning & I have not had this feeling in years we all agreed this was the best family holiday so far ❤️ thank you all

Joseph Lazaris

Stayed at the Gran Oasis over the Easter break with my partner and 4 children. Overall, we were very satisfied with our stay. The apartment was comfortable enough, including the pull out bed underneath the television which was absolutely fine. The food in the resort is very good for a hotel of this size, and the staff were very helpful getting our table setup with our baby. I appreciate everyone has different opinions on food, but we were perfectly satisfied with it and ate well. The resort is a little out of the way, but they offer free shuttle buses to Siam Park and down to the beach if needed. Otherwise, it is a 20 minute walk or a cab ride. Usually plenty of sunloungers available, and the kids had plenty of fun in the pools. Overall, we found it to be a good value family resort with welcoming service, particularly from the waiting and bar staff who were always very friendly.

Josh Porter

Our stay at Hotel Gran Oasis Resort in Tenerife was nothing short of delightful, earning a strong 4.5 stars. The staff were wonderful, especially the bar staff who graciously handled our group’s daily happy hour rush, serving 20+ cocktails with a smile and efficiency. Staying on a B&B rate was perfect for us, though many opted for the all-inclusive package. Drinks were incredibly cheap: beers at 3 euros and cocktails at 6 euros, with happy hour from 4-5 PM halving those prices to an even more irresistible deal! The reception staff were fantastic during check-in, managing our large group of 17 seamlessly and assisting with taxi bookings that arrived within minutes. A free shuttle bus to Siam Park was an added convenience we highly recommend. Breakfast was a standard buffet with sausages, eggs, bacon, beans, and a chef preparing ham and cheese omelettes. The food was of a decent enough quality, but quite basic in it's offerings. One thing to note however, the coffee machines could use an upgrade, and a bit more variety in the daily offerings at breakfast would be appreciated. The on-premises shop was a great convenience, offering all the necessities at very reasonable prices. Despite not traveling during peak season, we never faced issues with queues or finding sun beds. The multiple pools cater to all age ranges, ensuring everyone has a good time. Housekeeping was superb, leaving our rooms spotless every day. The hotel aesthetic itself is wonderful, with the reception looking like a tropical paradise. One tiny downside (especially if staying in a room like ours in the 30-40 range right at the top) is that there is a hell of a lot of stairs to climb between the rooms and the main pools/lobby area, but they were able to accomodate for our large group without issues and so we are very appreciative of their efforts. The hotel's motto, "Be Happy," truly reflects our experience. Hotel Gran Oasis Resort is a fantastic choice for a joyful and relaxing stay!

Samme Perrin

Great place to stay! There are lots to do with the children. Pools are spacious and are beautiful. The entertainment team are brilliant with their enthusiasm and friendly. Restaurants are well decorated and have an air of class. The staff I'm the restaurants are quick to serve and are willing to help you if you need advice or more drinks. The cleaners do a phenomenal job of keeping rooms clean and also the shared areas, the cleanliness of the hotel is 5 stars!!

Kelly Dunn

We had a great time and will be coming back. The staff are all friendly and welcoming. Food was lovely in the main buffet restaurant. We also ate at the Italian and Steak House and the meals were great. The evening entertainment was good especially the Friday night pool party.

Lee Marshall

Entertainers, cleaners and reception staff are faultless. I lost my phone and the receptionist went out of his way to keep it and find us. The entertainers are engaging and the cleaners are so friendly and helpful rooms cleaned to a high standard. I would have given 5 stars but the staff in the restaurants are at abrupt and borderline rude. Not all but the majority of them and they spoil it for the few that are lovely and happy.

Noelle Hayes

Just back from a week here. Hotel is very dated, it's really remote €20 in a taxi to the towns. Sunbeds are v scarce tables in the evening time on the terrace are also v scarce. Most of the staff were lovely bar 2 or 3. Food is nice & good variety. Nothing for teenagers to do here. Definitely not a luxury hotel.

Kat V

We really enjoyed our stay here. Fantastic pools and location, excellent service from staff and a huge selection of food available for breakfast, lunch and dinner. Even the cleaners had a kind word for us and our 2yo daughter every day. It was very clean throughout. The food quality was overall very good especially with regards to the daily salads, veggies and fresh fruit. The desserts were a bit bland and so were the cocktails but I can forgive that in an all-inclusive place. Our room was spacious and comfortable and did the job, we had a large bed. Very kid friendly place, most customers are either young families or mature couples. Not much partying going on at night which was a plus for us but there's regular entertainment for adults and kids alike. We recommend this place.

Damian McGoohan

Great place. Been here two weeks with the family on the beach front apartments. Staff are very friendly and helpful. Service is top marks. Very clean. 6 pools and a private beach front and the kids had fun trying them all. There is also a 25m pool for lane swimming which was free to use for guests. We were full board and the family found the food to be very good. Read a lot of bad reviews before we came but they are all wrong. Must be people that just like to complain. Will definitely come back again. We had a car hired while we stayed here and the hotel provided free parking next to entrance of hotel.

MARGARET CONNOLLY

Been here quite a few times. Beach front is amazing rooms need good overhaul. We still like it. Warm water awaiting you on arrival! Please put in fridge 🙏plus Blue on repeat at pool bar this past year!!! Please change the music

Alison Clarke

We read lots of negative reviews so we're panicking about going. We had beachfront 54. Large apartment. Well equipped. Was cleaned very well and towels and sheets were changed often. Very nice and convenient to be on the man made beach. Really glad we were not staying on any of the plazas. They were quite depressing. Staff were all hardworking and very pleasant and friendly. A long trek to reception. Lido bar was a lovely place to have a snack/breakfast/lunch. They do an English fry for 6 euro. A 15 min walk to town which we enjoyed. The main complaints I'd have are that there is absolutely nothing to do. Absolutely no atmosphere. The only life or music was at the lido bar. It's very tired as well. We made the most of Sands. We had a car and saw lots of the island. We had a great holiday but won't be returning to Sands. Doesn't compare to Sol Lanzarote where we were last year.

Denise Berry

We have just returned from our holiday at Sands Beach, Absolutely fantastic place!! The location is perfect - right on the seafront on the edge of the resort. The apartments are spacious with good facilities. Yes, they maybe a little dated but they have everything you need. And let’s be honest and realistic here - if you are one of those that want 5* facilities for a 3* price, this isn’t the place for you. We paid a modest £800 each for 10 days and it was well worth it. So much so we have booked for next year! The apartments all have their own private patio most of which look out onto the pool. The staff are fantastic too, especially David who was very courteous and helpful. Costa Teguise is a gorgeous resort. Very clean and lots of lovely restaurants and shops just a few metres away. Oh and the onsite Jet2 rep was excellent - very helpful and knowledgeable. We had a blast and are counting down to returning next year!

Phill W

The rooms are great for the price you pay. They're clean and have all the basics which are required. The staff here are very helpful. There are plenty of pools to choose from, which is nice as they never become overcrowded. A lot of the apartments are privately owned and are kept very well. After speaking with people, you can look on FB and contact the owners directly on their own page to get better prices than through jet 2. A 15 minute walk to the town center but 5 mins to the supermarket. There is one on site, but it is a bit more expensive for its convenience. Overall, a nice place to stay.

Anthony Dwyer

Spent a week with the family. Would definitely return, yes there is some construction work going on in the area at the moment but the hotel can’t be held responsible! Room was cleaned and beds changed daily , kids loved the pool and only a couple of minutes stroll down to restaurants and pubs etc. Only downside was there was no air conditioning so stayed warm at night. Overall very happy with our stay .

Angela Arrowsmith

We have just stayed here for a two week holiday. Oh my! The ongoing building work both on complex and across the road are noisy, dusty and not what you expect to have happening whilst on holiday. The pool area is very busy and cannabis is smoked by many people around pool area and adjoining balconies! The stench is constantly there! Nothing done by staff! The bar closes at 10.45 and as the hotel is situated away from other bars it makes for either sat on balcony ( with the stench of cannabis) or an early night. Which you will need as you are awake 7/7.30 each morning with the huge building work going on across the road, you need to sleep with windows open as no air con. The cleaning /changing of towels, sheets was very hit and miss. Rooms quite dated and the children spent time gathering the tiles from bottom of swimming pool that had dropped off. Once afternoon a chap appeared and produced an angle grinder to take away a bin. Sparks flying everywhere, children were running around , then pop a piece of fake grass over sharp metal pieces left behind. I m sure there are quieter places available for the same money ! So would look elsewhere.

Sarah Frier

The rooms were very large. However, there was a lot of dust . The balcony was very large but some of the banisters are shakey. The swimming pool there was medium size, but tiles were falling off the bottom, and it had some mud and dust at the bottom of the pool .The staff were mid as the bar staff were rude and the entertainment staff were nice .however the entertainment was very poor .After checkout, you can use the shower and luggage room, and the luggage room was smelly . The shower room had a yellow shower curtain and black mould on the celling

Tijmen Koch

Good place to stay. Lovely pool and lounge chairs. But there was little ventilation in the room, therefore at night it wasn’t easy to cool the apartment. Also, quite dusty when we arrived, despite a cleaning person doing a daily round. Almost daily got clean towels and sheets. Kitchen good enough, but some utensils (like wooden spoon for cooking) missing. Overall we enjoyed our stay very much. Walking distance (15 min)to the town and beach. Always easy to park our rental car out front (for free).

Rebekah Cave

Stayed here for the second time at the end of may as we really liked it last year. This year the hotel has had some updating however it was disappointing to find that the works were still going on and we were not informed prior to our stay. They are currently decorating the outside of the apartments so there is scaffolding everywhere which I wouldn’t mind except the men putting together the scaffolding were banging throughout the day which was difficult for us as we have two young children who needed naps during the day time. I was also annoyed that they had the cheek to ask if they could come and paint our balcony during our stay (we said no as they shouldn’t be asking to do it when people are occupying the room). The pool area is very nice and cleaned everyday plus there’s no fighting for sun loungers as the pool doesn’t open until 10am. The pool however is not heated which wouldn’t be an issue except it wasn’t very sunny for half our stay so the pool was freezing. The splash park for the kids is brilliant however it started to not work properly during our stay (and we were the only ones using it at the time) I reported the issue and someone came to look at it however they just simply turned it off without saying anything and the next morning there were signs saying out of order (wouldn’t be fixed before we went home). The rooms are a good size (we had 2 travel cots in the main bedroom) and are cleaned most days however we did decline a couple of times due to being in the room for nap time when they came around. The kitchen is well equipped however would benefit from some actual bowls for cereal, ended up using the sugar bowl for my 2 year old to have breakfast. The lid to the kettle stopped closing during our stay but was replaced within 20 mins of reporting the issue. The location is brilliant if you have children as it’s very quiet but only a short walk to local bars, shops and restaurants. The bar onsite closes at 11pm and we also found out during our stay that if you come in at silly hours drunk they fine you (we were told this by another guest), so if your wanting to go out into town most nights this is not the hotel for you as they do advertise as a family friendly hotel. It’s roughly €30 for a taxi to the airport each way.

Dāvis Smoļuks

Spent there one week on vacations. In one week they have changed the towels twice, didn’t clean the room or bathroom even a single time and took out trash three times. In hotel it self there is completely nothing. It can have maximum a 2 stars and there is no way it can have 4 stars. Not suggesting it completely to nobody.

Styrmir Pálsson

We stayed there for 10 nights and it was better than we expected. The room was large and had blackout curtains which was great. We had a problem with the ac because it wouldn’t work but when i told staff they sent a technician right away! Location is very good and the rooftop area is great. The only thing i could really complain about is that the room was not the cleanest I’ve been in, the floors and walls were quite dirty but overall we had a good stay!

Emma-Jayne David

Stayed 2 nights as part of tour of islands. Very quiet hotel away from the busy tourist area at top of main street that lead down to the beach. Appears to be more a business hotel and a lot of sports training students from the college across the road. Buffet style breakfast with lots of options. 15 euros for large buffet style evening meal which was great value. Hotel is a little dated, could do with some new towels and a little care to bathroom fittings but on the whole we had a lovely stay and would return. Beach is around 5mins walk and plenty of shops and restaurants close by.

Bobby Ferguson

No WiFi in the rooms. The staff give you the run around about connecting to this router or that router but they know everyone has problems and it cannot be used. shame as the hotel is good otherwise.

Alan Morgan

We really liked this adults-only hotel. Good location being just outside the main touristy areas but within easy walking distance of everything. Very clean rooms, friendly staff and the rooftop swimming pool is a great place to relax. We'll be back!

Ellie Slattie

stayed for 10 nights, the food was ok and the drink selection was good. You can’t lie in because the cleaners sound like they are throwing furniture around the room, so loud. you can’t even go relax by the pool until 10am. Closes at 7. no balls or inflatables aloud in pool. the staff were lovely apart from one man, salavador. He was foul! His attitude was disgusting. there was a festival on both weekends so we hardly slept. It was on until stupid o clock in the morning, I mean like 5 am. the music made the room feel like it was shaking! so just check before you go it isn’t on. advertised as a quiet relaxing hotel, maybe next time you should say that on the booking there’s a bouncing festival on… Outside our room smells like sewage, there is no tables by the pool to eat like there is on the pic. There’s also no nice sun beds on the top roof like the pictures, Rooms were extremely clean and modern, i can’t fault that. I wouldn’t come back. I can’t lie I was really looking forward to come home. I paid a lot of money for this holiday and would rate it a 5 out of 10. I wouldn’t recommend.

kylie channing

We was told that we was staying at a 4 star hotel, too which it is very not. This hotel is more of a 3 star than a 4. Food and Drink: We expected the restaurant to be better, the amount that they have available to you is little to nothing same as the bar!! We booked a half board and have been told we are only allowed one glass of water with our meals. Also found a hair in our food when we ate at dinner for the first night. Pool: You are not allowed any floaties, balls or games around the pool. Also can not jump into the pool or dive, the pool overall is very little and there is barely any signs anywhere explaining these rules. However both the sun deck area and pool were kept very clean and tidy. The lifeguard is very polite. Reception: Some of the receptionist are rude and not very informative. When we checked in we did ask to upgrade and asked the price and the man at reception did not tell us and told us check for ourselves in the morning. We was not aware about the rules or what came with our package at all. Rooms/Hotel: The best part about this hotel is the rooms. They are very clean and the maid who cleans the rooms is very quick. The room is very spacious and has a separate lounge area in each room. Overall the hotel is kept very well and tidy. There is not much entertainment during the day however or during the night. Overall, I feel unless you are booked into an all inclusive you are treated poorly compared to the other residence that are staying at the hotel.

Craig Downie

Reception staff on arrival was slow. Two local black sand beaches. Staff in bar and restaurant were very polite and friendly. Animation team consisted of one person and was very friendly, funny and great with the kids especially at mini disco. No sun bed reservation until 10am when the lifeguard opens the pool area. Only real bad but was no play inflatables allowed in the pool.

Dr Nathan Jera

Very good staff and generally good food. A well deserved place to stay. I really enjoyed my holiday. Very close to the beach and shops.

gillian birch

I only stayed at the hotel for 3 nights but wished I’d gone for longer . The cares is lovely, hilly but walkable . Everywhere was spotlessly clean , food was plentiful and good choices , room/ suite was lovely and spacious . All of the staff were pleasant and helpful . I visited on my own and wouldn’t hesitate to go back again

Hallo Hallo

The hotel is a bit older and currently being renovated. The old rooms still have the "Maritim-Flair". The view from the upper floors is amazing. The Dinner is good. The breakfast on the other hand may need some small improvements. The activities around the hotel are amazing. Thanks to Isaac from the guest animation team for doing such an amazing job to bring joy to the guests. I hope you can pass my kind words to him. Best regards Kai

Bill Brankin

Just finishing up a week at the Precise resort in Tenerife and would like to compliment Isaac who runs the entertainment. He has been by far the highlight of our stay at the hotel. We regularly visit hotels away from the busiest areas and often end up in hotels with very few English speakers. This can sometimes feel quite alienating, however Isaac made sure our stay was absolutely awesome. By far the best entertainment organiser we have had on our holidays. There is kids clubs on here in the summer but they are away from the main pool and bar area and the only time we saw them was when they were heading to/from the 2nd pool/tennis court areas. Overall the pool area was quieter than most hotels we have been to.

Stewart Mandy

If you stay here in July / August, it's like staying at a kids summer camp. That's because there is actually a kids summer camp which takes place here, meaning that the gardens will be full of screeching kids all day from Monday to Friday, plus sometimes in the evenings and weekends as well. It's quite clear that the kids are their main interest, rather than paying hotel guests. If you are looking to relax and enjoy the gardens and pools in peace and quiet, you will be out of luck.

Tiphaine Gut

The amount we paid for our two-week stay does not correspond to the level of comfort we reasonably expected. The noise from the renovation works was unbearable. In our room, the intensity of the noise was a nightmare, starting at 8 a.m. Not only was sleeping impossible, but staying in the room during the day to rest was simply out of the question. The noise was also very intense at the pool, in the garden, and still very present at the tennis courts. At the reception, a room change was suggested, but this did not solve the problem at all. We also regret the lack of transparency, as this was not mentioned anywhere on your website when we booked. In addition, the internet did not work in the room, the curtains were dirty, poorly fixed, and did not close properly (probably because one part was missing). In the bathroom, the shower pipe leaked more water than it delivered for showering. The breakfast was also not at the level that could be reasonably expected. We tried during our stay and afterwards by email to find a reasonable solution, but the hotel maintained their position. At this point, we are left wondering if they really care about their clients or if we are just another number on their list. Imagine booking a hotel for two weeks (with pool, tennis, and many facilities), and the only answer to the renovation noise is to go further into the gardens to avoid it. The gardens are large, but not so large that the noise would be sufficiently attenuated by Stokes-Kirchhoff law. We are deeply disappointed.

조용욱

1. Is wifi machine expensive?? Why saving money for wifi? Really? 2. In the dinner, they turn off coffee machines and drink machine. And take more than 3 € for a bottle of coke. I know it's business, but I don't think it's a good idea. Breakfast was like... egg egg egg ham cheese Dinner was like pork, pork, fish, fish 3. My room was 1020. The shower head was almost white. I don't know how much they didn't clean it, never care. 4. Super noisy. Every time wind comes, the window shattered, making noise. 5. Stayed 3 nights, only the first day they gave one water bottle. But it's okay because I preferred to buy Lidl 6. There is no conditioner. Just shampoo, body wash together 7. There are 3 swimming pools. One is so much far away, so I think everyone didn’t see it. The middle one was okay, maybe good for kids. But I didn't see somebody swimming there. I like swimming so much, but I didn't want to swim there. The nearest swimming pool was on the construction. 8. I was confusing to find parking lot. I wasted so much time. There is a free parking lot, just 3~5 minutes walk away. 1. The view was super great. And there was a balcony. 2. You can go to the Loro park with walking 3. Garden and flowers were beautiful.

danny holmes

We have returned from our holiday today. The hotel is great for families. If you want a good spot by the main pool or the kids pool you have to be up early but there is a third pool that is much quieter. The staff were all very good especially Tito in the restaurant who is always making a fuss of the kids and welcoming. The entertainment staff are excellent and full of energy but not in a in your face type 9f way and there is always something going on for both kids and adults. The food was good on all theme nights except for the chicken being under cooked on one dish on one night but there was enough choice so this didn't matter. The drink selection is excellent especially for an all inclusive as when we have gone all inclusive before it had been very restricted but not in the case of the allegro. The evening entertainment was excellent whether it was the entertainment team or one of the many brilliant hired in acts it was engaging and well above the level you may expect elsewhere especially as it is in with the price. The kids pool has an excellent waterslide which has a person overlooking it all day so the safety of the kids is taken care of. There are a few decent shops close by and the beach is only a 10 minute walk away. The air-conditioning in the rooms is good and there are blocks with lifts and ramps for disabled access. The whole place is cleaned thoroughly on a daily basis. All in all we had an amazing time, I'm the type of traveller who usually tries different places when I go away but we have decided to go back again next year and to put that into context I have never done that before ever. Well done Allegro Isora and thankyou for an amazing holiday

Georgie Burrows

My partner and I recently stayed at Allegro Isora in Tenerife, and we had a wonderful experience. The hotel is impeccably tidy, and the staff are exceptionally friendly and welcoming. One of the standout aspects of our stay was the incredible support we received regarding my partner's gluten allergy. All the staff went above and beyond to ensure she had safe and delicious meal options throughout our stay. We are especially grateful to Geonodo, who took the time and effort to get my partner her favorite gluten-free pizza. His dedication and kindness truly made our trip special. Overall, we had a fantastic time at Allegro Isora and would highly recommend it to anyone looking for a comfortable and accommodating stay in Tenerife. Thank you to the entire team for making our visit so great

Andy

We’re one day in at the allegro. Sitting in our room with no running water since 530 to be told it’ll be on around 830! (Resolved by using a spare room) No safe One mirror Hairs in shower from Previous guests. No manager to speak too. (Assistant manager hiding in office) Let’s hope day two Is better so this review can be edited for the better. Expect so much more from a Barcelo/four star.

Kym Picton

My husband and I took our 9.5month old baby here last month and we had the best time. We stayed for 10 nights and couldn’t fault anything. The staff are so friendly and brilliant with children, food was great, entertainment, pools, rooms literally everything. We had a sea view room which was so worth the small extra cost it was absolutely beautiful. We never normally like to return to the same place as we feel we have been there done that kind of thing but we said we would 100% go back to allegro! Definitely would recommend! Ignore the bad reviews!! Thanks so much to everyone for making our stay :)

Alan Millington

We really enjoyed our stay at the hotel. The three pools were great with one heated, the other two were pretty cold but were fine once you were in. Our two children (1 and 3) loved the little children's pool! My two older nieces (7 and 10) loved the water slide (as did I!) The rooms we had were lovely and spacious and cleaned really well on a daily basis. All inclusive drinks were good but service from the drinks truck during the disco and shows was really slow - about 15 minutes to be served. There's also only one bar to get drinks during the day which was slow when the hotel was busy. Food was excellent with plenty of choice for everyone. I highly recommend booking the BBQ dinner - it's excellent food and really relaxing compared to the busy buffet. However, my niece has a nut allergy so a buffet can be challenging. My sister had a note written in Spanish to explain the situation which she showed to the chefs - some were great and offered to cook additional food whilst others weren't so eager to help. This seemed a little surprising as she can't be the first but they certainly didn't seem prepared for someone with an allergen. The grounds were lovely and well cared for. There are a couple of play parks which weren't great for little children but a short walk towards Playa de la Arena and you'll find a well equipped public park. We did enjoy our stay and would recommend to others.

Alan Holmes

Great location only 5-10 minutes from the beach. Resteraunt is buffet style, and has something for everyone, especially younger children. Plenty of healthy eating options. Both pools are clean, the whole area is aesthetically pleasing and all staff pleasant and friendly. Housekeeping is excellent, very clean rooms every day. Room had fridge, microwave, fans, kettle etc. Very clean facility

Alice Ak

The scenery is nice, but nothing else is. For starters, we booked a suite with two separate bedrooms, and instead received 1 bedroom and a living space with a sofa bed, which is annoying but manageable. The all inclusive isn’t exactly all inclusive. There is no free snacks, or anything to eat other than when specific meal times are. The meal times are also quite inconvenient. The food is terrible, and very boring. Same food every day and it’s dry and tastes old. Unless you like dry fish and dry inedible burgers, then you won’t enjoy it very much. Occasionally there was a tough bit of veal being cooked, which was more edible, but it was still not very nice. We also got very sick a couple of days in, which may not be their fault, but could be related. Some of the staff were incredibly rude and ignorant, and basically dirty looked you just for asking for a drink. However, there was 1 lovely bartender who was very kind, however I am not sure of his name (dark brown hair, quite tall, very friendly guy). The receptionist was also nice, but nearly every other staff encounter was bad. The rooms are not good, but are reasonably spacious, however don’t book a balcony room and expect a balcony. We got a room on the bottom floor with a bit of a post around an on-floor patio section. It is also far too hot, with no air conditioning, and only a fan that is near enough non-functioning. It felt like it was 50 degrees every night. We’ve also heard reports of cockroaches in rooms, however I haven’t encountered one myself, though it’s definitely made me on edge. Location is fine enough as it’s only about a 15 minute walk to the beach, however at night it’s seedy and seems unsafe to go out alone. Overall, this hotel isn’t the best in the area, and should definitely not be marked as a 4 star. I’d advise booking elsewhere for the same price, as this was far too expensive to be like this. If I could refund and never experience this holiday in the first place then I would. Wish I cancelled and stayed home.

Matt

Just returned from a 1 week stay here (July 2024) and the experience was fantastic. The sun was scorching and this made the experience better. There were 1 or 2 quips that stops the hotel being a 5 star visit. Not all rooms have air con and some have minor issues with bugs and gnats but our holiday was activity based so we didn't mind this. The location is very good 8/10. The beach is 15 minute walk away and there are some shopping malls and other activities nearby. I'd advise taking a travel card if using the public transport as using the app to buy and use tickets on the bus is complocated and you can't get tickets from the driver directly. Back to the hotel, food was very good, not much variation but cooked to a very high quality. Room service and reception staff are great, bar staff outstanding and night time entertainment hosts irreplaceable. Thank you for an awesome stay and I'll be returning in the future 8/10 🤠

Hollz powell

Had to pay extra money to keep all inclusive on the last day as all inclusive stops at 12 in the afternoon. Food wasn't all that great either very repeated food every night nothing special. Way to hot in the rooms only Provided with a fan for the bedroom and a fan on the ceiling in the living room.

Olia

Thanks to the El Duque Hotel for doing everything to make my trip to Tenerife unforgettable! Thank you to all the staff - from reception to housekeeping - everything was great! At the restaurant and kitchen are incredibly hardworking people - the presentation and taste of the dishes was excellent! Thank you for making our holiday the best! Highly recommended 👍👍👍

Cams Defoe

We came back from a day trip to our room. The electricity was out, when we went down to reception to ask about this. They went yes we know. They failed to inform us. They moved us to a new room, it’s got no lift, doesn’t have a pool side view like we paid for and the doors don’t lock. They advised to use the wooden stick infront of door and this would act as a lock. Absolute joke. The staff are disrespectful, dismissive and no help. We had to go to the sister hotel to speak to a manager. When we got there they advised the manager had finished at 5. Then they took that statement back and said he was in a meeting and can’t do anything today but could maybe visit us tomorrow. We are two young girls who don’t feel safe. The doors to our room don’t lock. That’s a safety concern but they don’t care. Do not book this hotel.

Donald Macaulay

Great value for money. We stayed in one of the bungalows. Amazing. Excellent room, really clean, cleaning service and staff were great. Perfect location. Will definitely be back. Highly recommended 100%

Shelby Paterson

Cannot fault the staff at all at this hotel, we got here and our room was invested with bed bugs, they first came up and sprayed our room and then offered for us to change rooms which was actually an upgrade to previous hence why the grading is a 3 instead of a 1! The hotel is close to most things and if not then taxi’s are cheap enough here!

V G

Less than a 10 mins walk to the strip. Fresh and modern rooms. The only thing that lets this hotel down was one staff member on front of house. Very loud rude and abrupt. Other than that I couldn’t fault the hotel.

Ethan Dimitropoulos

Great hotel right in the heart of Playa De Las Americas with tons of restaurants and bars right as you walk outside. Also a very close walk to multiple beaches. Rooms were very clean and had nice balconies with drying racks for towels and bathing suits. Would definitely recommend

Paul Pearce

A wonderful place with fantastic staff. Any issues we had were resolved quickly and without hassle. The views were lovely of the ocean and the pool was brilliant. Restaurant on site as well as a supermarket for any extra needs. We stayed in an apartment which was lovely and gave us room as a family to relax after days out on excursions. Would highly recommend this place. Thanks to everyone at Santa Barbara who made our staff so memorable.

#Z

Stayed here a few times now. Never disappoints. Very good. The options in the pool bar could be slightly better but otherwise a great place to stay. Great for families and nice a quiet. 10 minutes by car from the mayhem that is Playa Dela America

Richie Fitzgerald

We had a villa with an upstairs balcony overlooking the sea beautiful views to wake upto every morning. Local amenities are very good with very nice restaurants within a few minutes walk. We would definitely return, highly recommend.

Jasmine Shah

Fantastic resort and rooms for the price! Absolutely beautiful views and in a nice area of the island. It is about a 15-20 euro ride from the airport. They have a lot of common area spaces and pools. It is 2 euros to rent a pool towel. They had nice live music at night too.

Sabine Sabinee

Thanks for another amazing stay! Weather was perfect, location is quiet but plenty to enjoy around the hotel. TIP! We always book our excursions just down on the sea front at The Ticket Office, great deals and always very helpful with a smile! Next door, you have to try the Pancake Cafe with it's amazing views and super staff. We will be back!

VALERIE NIXON

Great resort with the most friendly and helpful staff. Clean, comfortable and a wonderful pool with a very attentive and helpful lifeguard. Super efficient reception. The bar is great with a varied menu to suit everyone. Evening entertainment is good but Sammie on Sunday evenings is super. Great voice and so amusing. We’ll be back.

Clara Smith

We’ve just got back from an amazing stay at Los Rosas, a huge thank you to all the staff for making our stay so great! Everyone was very friendly and helpful, offering suggestions on places to go etc. The hotel itself is gorgeous, the sea view was so nice from our room. For the price this place is an absolute gem, will be back.

S G

Enjoyed our stay in a two-bedroom townhouse. I would very much prefer duvets on the bed instead of topsheet and blanket. Air-con in the bedrooms. Washing machine in the kitchen. The wifi is often 'connected without internet ' but changing the MAC type on the phone each time fixes that. There's a bar and they also do food. Pool is good . Super and mini markets in the vicinity. The resort and area seems to cater mostly to older British families.

Anastasia Derbeneva

Update from after we left the hotel: The place almost ruined our vacation. - It's extremely noisy - we had a busy road and a parking which was being renovated even on Sundays from one side of the apartment and a hotel restaurant with loud parties until midnight from the other side. Loud music around swimming pool during the day as well. Lots of noise day and night. - Insects in the apartment - as soon as we left any food on a table or a dirty plate in the sink it was covered by tiny ants in 3-5 min. - They have parking advertised everywhere but in reality it's just a street parking which the hotel doesn't control. It was hard to park the car and the only help from the hotel was 'there is a street where you may find a space but it's a 10-min walk'. - No airconditioning in the sitting room, only a fan. If you're hot during the day, you need to stay in a bedroom. - Management was not interested at all in helping guests: we were told no to all our questions (help to park the car, help to change to a quieter apartment, if we could get a bed topper to cover the hole between 2 single mattresses, etc). No to everything we asked. - It's not a hotel in the first place, it's a timesharing resort. Original review: Quite poor communication skills of the reception staff. We arrived yesterday got an apartment next to a road and a few restaurants with loud music until midnight. When I asked the reception if they can move us they handled it quite poorly. 1. You’re not supposed to interrupt a client 5 seconds after they start talking and then 5 times more. You listen. 2. You’re not supposed to just say “I can’t help, you’re going to hear the music anyway, you should’ve booked a place in the mountains” when a client says they couldn’t sleep for the last night. And it was the Head of Reception (Javier)! 3. You’re not supposed to make the client responsible to solve the issue. I was told first that I need to come to the reception every 1-2 days to ask for cancellations because they can’t remember everyone’s requests (whaaaat?). Then I was told to contact the reservations team (again myself!) if I wanted and see what they can do. I wonder what the management exists for in this case… Overall nobody seems to be interested in helping in any way… The manager Dulce was nice and promised to help us if she could but both receptionists (Rachel (?) and Javier… really bad. Quite upset. Not easy to enjoy your vacation when you can’t sleep and the staff just not interested and says “What did you expect from booking in a tourist area?”. It’s rude. The apartment itself is good, clean and well-equipped.

Swan Fyot

Just arrived and to be honnest even if the appartment is nice, the view is disappointing. For 900€ a week we were expecting better. Also the bath is missing.

robert waugh

We have just returned for an amazing 8 nights here. We loved it all, the rooms were great, beds were really comfy and they set up a fold out bed for my 3 yr old at our request, always clean and the cleaning staff are great. There are 3 pools, the main one can be quite busy but we found if we went to the little one at the back it wasn't so busy. The kids pool is great for little ones and a playground next to it. The food is good not the most amazing food but it is what you would expect. My little one loved the chocolate cakes for pudding and the dinner staff were always great with him. The mini disco in the evenings is awesome for the kids. There is plenty to do around the hotel nothing is too far a walk, yes there is hills but we didn't think they were that bad. I would highly recommend going here with family incredible holiday

kellie croft

Lovely hotel great for everyone. Rooms are so clean and there is choice of food for everyone, The entertainment and shows provided by the hotel were also enjoyable, adding to the overall pleasant atmosphere. However, what truly made our stay memorable was the kids' club, mini disco, and the incredible animation team I couldn’t fault them every one of them was amazing!! A special mention goes to Adele, who was exceptionally sweet and attentive to my eldest child. She, along with the rest of the team, went above and beyond to engage with every child, making parents feel completely at ease. Their energy, enthusiasm, and patience were truly impressive. It was heartwarming to see how much effort they put into ensuring the kids had a great time, best animation team I’ve came across. My children thoroughly enjoyed all the activities and are already asking to come back next year!

gail sykes

Had a lovely stay. Rooms clean and tidy. There are plenty of different food options, even for picky eaters like myself. My daughter loved the chocolate fountain. Hotel is on a hill and there’s lots of hills about, so might be worth looking into if you are looking to book. There are 3 pools and we never rushed for a sun bed and was always to find them, more around the little pool. Overall had a lovely stay. 💖😊😄☺️

Robert Dyer

Excellent hotel, thoroughly recommend. Great location and staff were excellent from reception, entertainment team to cleaning guys. Hotel was spotless throughout. Lots to do for children. Lots of choice for breakfast. Glad we picked to stay here for our holiday.

Philip Cueto

Amazing hotel, friendly staff, everywhere is kept clean and tidy. Our room overlooking the pool has been fantastic and the room is cleaned to a high standard. We have all had a great holiday again, already thinking about booking for next year and staying longer.

Shania Pearce

Was originally a bit nervous having booked this hotel seeing some of the reviews, but after staying for 8 days I can confirm this hotel is brilliant. Amazing views and location, peaceful and very clean. Only faults I can give are that the air con isn’t that good but not unbearable and that the decor is a little old school. Loved our time here and loved this hotel. Coming from someone who is very picky with where they stay this took me by surprise in a great way! Would recommend. Sea view room sunsets were beautiful.

Norbert Szak

First of all it is not a 4 star hotel!! Outdated, run down place. Reception staff layed back, not very helpful. Rooms are in terrible condition, need a re-vamp for sure. Full of cockroaches, when you mention this at the reception they just shruggle their shoulders. Bad attitude! Not cheap so expected something else! Never again! Oh and the noise...there is a bar called sloop or slop not sure but on Sundays play live music which is terrible and very noisy when mentioned this to reception staff (again) they said: well this is Tenerife they are allowed to do that! What? Seriously??? Worst hotel ever!! Avoid!!

jennifer campbell

Apts we're fab - great location, staff etc - only thing I can criticise is the air con. It really doesn't work. We had ground floor 1bed apt and had 2 big windows in bedroom to open so it was fine but wouldn't fancy it in the hot summer months.

Susan

Clean rooms, friendly staff and great service. Only problem is it's on a hill, but it's near beach and pubs downhill.

dibleyfm1

We stayed in a private apartment which was situated on floor 3, perfect room with good fresh decoration kept to a high standard and is equipped with everything you can think of including books to read/ towels even a shopping trolley to stock up from the local shop . Elevator available all week .Club Atlantis as with many on the island is on a hill however,it is only 5 mins from everything you need for a great holiday. Reception staff are very pleasant and helpful.Everywhere is clean and tidy . Issues : air con is switched off by the hotel in autumn so even though there is currently a mini heatwave no aircon was available . There is a slight issue with sunbeds. You cannot reserve them which you would think was great and the pool attendant unlocks the beds stacks at 10am . but you will have to que to get one and they do que early also from 9am you can see people placing towels on the ground where they intend to place the beds and they all set up the beds and go back off to breakfast or about their day so still you can end up without a sunbed even though they are empty most of the day . There is a pool bar /Cafe. Food looks good but it can get busy and with only 1 cooking and 1 serving I did notice long wait times when busy . The area is perfect with bars and restraunts a plenty . Make sure you try the slow boat Chinese/Las Olas/ sun inn/ deli delights

Alphabetz Man

This was our 4th visit to Tenerife and our first time staying at Sol Tenerife. Sol Tenerife consists of two large tower blocks and depending on which side of the blocks you stay decides what you will hear in the evening. On one side you will hear music from Veronica's and on the other side you will hear karaoke from Leonardo's. For us not a problem but some people may find the music too loud and it does go on till about 4am. The rooms were clean and tidy and were cleaned everyday with towels replaced, the only issue was plug sockets as there are only two. We just unplugged the TV and used it for charging devices. The breakfast was standard buffet style with a mix of fry up, continental and lots of fruit and sweet treats. The reception staff are friendly and were very quick to help when needed, we had a problem with a key card and someone came to fix the reader on our door 5 minutes after we had spoken to reception. They have 3 pool tables, a table tennis table and tennis court. The entertainment crew were friendly and funny. There are 2 main pools open till 7pm but no balls or floats are allowed. One issue is the sunbeds, for the amount of guests the hotel can house it does not have enough sunbeds. If your not up for the morning run to secure a bed then you will probably not get one as many guests put their towels on the beds at 8.30 then disappear for the day. If you want a hotel that is in the middle of the hustle and bustle and right next to the beach then this is the place.

Endurance Martial Arts Academy

Great staff, clean rooms. Food was better then other hotels within the area we have stayed at. The staff are really nice, helpful and go above and beyond to make your holiday amazing. The only fault was some of the other guests that spoilt our time at the pool.

Ceserina Nevard

Me and my mum stayed here for a week all inclusive, the rooms were so clean and tidy, bed was changed 3 times while we were there. room was cleaned everyday and always had fresh towels. the food was enjoyable with plenty of choice, the choice of drinks that were included in all inclusive was surprising as staying in an all inclusive hotel before you are restricted on drinks. prosecco and cocktails were all included in the all inclusive. the beach was right behind the pool area with a gate leading out to the beach, the strip, bars and restaurants were literally a 2 minute walk. would definitely go again!!

Zitro Plax

We had a nice time in Tenerife, however, this hotel was expensive and the quality was far from desired. There is a Disco next to the hotel, so is hard to sleep with music until 5 AM. This is a no go for families. Pool closes at 7 PM, that's a joke. The interior of the hotel looks old, the hall has no air conditioning, which is terrible for a 4-star hotel. Positives: the workers are nice, the dinner was pretty good. It won't ruin your holidays, but still, it's far from desired. We even found a cockroach in one of the couch's of the hall.

Brendan Flaherty

We stayed in Sol Tenerife Hotel, the week before last and we were very impressed. The room was very clean and cleaned every day we were there. The breakfast every morning was unbelievable, the amount of choice you were given from fresh fruits to hot foods to pancakes made to order by the chefs who were brilliant. You could also go and return through the back gate if you didn't want the hustle and bustle of Veronica's Strip which as we were in block A was loudish but I had brought some earplugs but most nights I didn't need them. All the hotel staff were so polite, and there was security guards on duty all the time so everyone felt safe who stayed there and loads of activities by the pool for everyone as well as the fantastic stage acts every night. The only thing I would have liked to see was a spy/ peep hole in middle of room door as the odd night we were woken by somebody knocking ( probably got room numbers wrong ) and it would have been better to see who it was than just opening the door.but I would definitely recommend the Sol Tenerife Hotel to anyone as you will not be disappointed as we thoroughly enjoyed our stay there and we will be back there again on our next visit to Tenerife.

Daniel Moszynski

Very good hotel overall, with nice pool and nice apartments. It is very kids friendly, there are activities for kids, a playground and a mini golf with a shallow river. We recommend it for families. Also, there is an outstanding massage service right in the hotel, if you have the chance to book with Michelle, go for it, she is amazing! The one thing that could be improved is the breakfast that is really basic, but it's the only negative point.

Gudmundur Oskar Bjarnason

Good stay but not enough value for the money. What did you like about the property? Pool area is great and the overall area. The pool is heated so around 24 C and the Jacuzzi 28 C The apartment we got was big with 2 bedrooms and no problems with the interior. What didn't you like about the property? The apartment was a bit dirty and you can tell that this property overall needs desperately maintenance. It had so many rewards until 2019 but it seams like it hasn't been maintained since.

Alicia Laurel

Recently returned from a 5 night break here , have stayed previously in 2019 as well. Such a beautiful , relaxing hotel . All the staff are so incredibly helpful and so polite . Stayed in a one bedroom apartment which was very large and had everything you needed , and a large balcony to relax on. I cant recommend this hotel enough .

Thomas Jakins

After 8 days, my feelings are a bit mixed. If I was expecting just an apartment stay and it was a bit cheaper I would give a higher score. The rooms themselves are very nice and spacious though definitely starting to show their age, with parts of the bathroom wall falling apart , the ceiling fan didn't feel very safe at high speed, aircon kinda worked etc. The kitchen could better equipped for cooking, though it has some of the real basic stuff. The pool is very nice and definitely a standout with the general vibe being pretty chill and relaxed. Nothing too crazy. But i have to mention . . the breakfast buffet. Breakfast is a pretty basic thing to get right and it was right up there with the worst I've experienced on any holiday, even in some pretty budget hotels. After giving it a go the first 2 days I tried to get my money back for the rest of the week but we were told that was not an option. We just skipped it in the end but the waste of money is a bit bitter. On the first night, we also had dinner in the restaurant and it was just plain bad, but whatever we ate out most days anyway. Rooms, towels etc are only cleaned with 2 days notice (and they didn't even replace all the towels) and they only accepted cash for wash tokens (to clean our clothes) which is weird, considering we had just used our card for the pool towels. Wifi was non-existent in our rooms or over half the resort and If I wanted to use my tablet I had to go to the main building. The hotel is kinda out of the way but we had a rental car and it's only 5 mins to town. So we didn't mind. Considering everything the staff were still very friendly. I'd only recommend it if you're looking for an easy apartment stay and you'd prefer to do all the cooking/travel/cleaning yourself. Not recommended if you want that resort feeling and care.

Konrad Hrabia

Very nice hotel. Normally I would give 5 stars, but due to the behavior of the reception staff it only deserves one. The lady named "Boca" (that's what I heard) is the worst receptionist I have ever seen. We were asked to write our credit card details on a piece of paper to secure the deposit. I refused for security reasons and asked for the appropriate amount to be blocked on my card. that's when it started. First of all, the lady said that she was sorry that in our country we are afraid to give credit card details, secondly, she was very rude and we felt like intruders, she said she don’t trust all hotel guests. I told her to take the deposit from the card and she said that this was not possible and that she would call the manager. After about 20 minutes, when she showed other guests the hotel, it turned out that she could take a deposit from the card. at the end of this story. we were the only ones who didn't receive a welcome drink even though she gave drinks to other guests at the same time. The hotel even writes about a drink on its website. It's a pity that such a nice hotel has such terrible service. I highly do not recommend it.

Sophie Yeoman

The rooms at this hotel can’t be faulted at all they are so clean and the maids really do such a lovely job. For the money you pay to stay here I’d definitely say it’s more of a 3 star resort, the food was average and most nights we did struggle to make a whole meal out of what was laid out. We also had very bad stomach from the food sometimes and we had the breakfast once and skipped out for the rest of the time we stayed. The pools are lovely and the sun beds are comfy, there is also plenty of room. The staff are hit and miss some were amazing and others literally wouldn’t even speak to you… there is literally nothing to do in the hotel if you don’t have kids either. Noe venting entertainment which is fine but pool tables don’t work the bar is attached to the restaurant so there is no where separate to go and it closes very early. The area is quiet and there is a lovely restaurant right opposite the hotel nebula’s we enjoyed many meals there it was so lovely! Cocktails are all from a machine which is fine but it’s a lot of money for a very basic stay. We wouldn’t come back again, we stayed for 10 days and really did struggle for stuff to do.

Mike Foster

We had a great time. The rooms are clean and modern, the pools are both warm (and shallow), balls and inflatables are allowed (hooray - nothing worse than a no fun pool) and sunbeds are always available, even when we visited in July/August. In fact the availability of facilities is one of the appeals - it was always possible to play tennis, squash, table tennis, pool, air hockey when we wanted, or after a short wait, where there would be a queue in other hotels in peak season. The daytime entertainment schedule is busy, and both of the team work hard and bring their personalities to the job. They keep the kids entertained, but there's still boules, yoga, aqua fitness, etc. every day for adults too. We stayed half board, food wasn't the greatest we've experienced, but was adequate, and I found there was enough variety each day The location is quiet. Don't go here if you want loads of nightlife. We were playing cards and having a drink 1 night at about 10pm, and the hotel bar shut, and the lights were turned off which we thought was a bit rude. Other nights we ventured across the road to the rooftop bar which had great views of Teide, and sunset. We were aware the evening's were quiet before we booked, so it wasn't a surprise, and not a problem for our family.

Romana Barneveld

We had an amazing vacation, mostly thanked to the good service and entertainment. We would like to thank Diego for the amazing time! He is made for the job, and involves every kid and makes them feel special (and also adults like us :)). Also Koral (I hope I spell her name right) does an amazing job entertaining kids and being super friendly!! So thanks to them. The food is amazing, and there is a lot of variety each day. The staff is also very friendly and works hard. The only downside of our stay was the location, there is not much to do, so hire a car if you go. But to be honest, with an hotel like this, you don’t need the best location! And the beds are really hard. But other than that, we had an amazing time!! Would definitely recommend :).

Stephen

A fantastic experience. The rooms were huge, beds very comfy, the kitchen had everything you could want from crockery and a coffee machine to a large fridge freezer, we were very grateful to have a sitting area at the back of the apartment that was only a few steps away from the pools and restaurant areas. There’s lots to do including hiring tennis court, indoor & outdoor gym, sauna, darts, table tennis. Shops very close by. Top quality cleaners do a great job. Highly recommend this place and the transfers were made easy with Jet2

Lynn Smith

Just returned from 10 nights here and would definitely go again. We were pleasantly surprised at the size of our room, it had a large separate bedroom, a spacious shower room and a living room with fully equipped kitchen/diner even though we were all inclusive and a good sized balcony overlooking the pool. The pool area was beautiful, plenty of sunbeds and because there was a separate kids pool on a lower level, it was peaceful and relaxing. The food was as expected from previous all inclusive holidays, a few people said it could be hotter but there was a microwave you could use. Our only gripe was that there was no lounge/bar area to sit on an evening or to escape the sun. We're not big drinkers and don't like traipsing around bars but do like a couple of relaxing drinks after our meal, the only option was the pool bar or our room. This said, it wouldn't stop us returning.

Louise Bolland

We stayed for a week with a lovely swim up pool outside our room. Perfect to cool off after a hot sunny day. Great staff. Excellent fresh breakfast with loads of choice. We ate in the hotel restaurant on one evening and the food was excellent. The rooftop bar was a beautiful spot to finish off the day and watch the sunset. Highly recommend.

Joanna Thorpe

Wonderful from the moment you arrive and are offered a welcome drink! Exceptional breakfast, daily Pilates or yoga, great gym, rooftop terrace, bar (try the cocktails) and infinity pool, main pool area was never crowded. Highly recommend a massage in the spa. Room was very comfortable. High quality food in restaurant. Great views, very close to empty local beach. Location was great for us. Perhaps best of all were all the staff team - stand-out customer service from everyone. 5 stars on every level

Joanna Terry

The staff couldn't be more helpful. The breakfast buffet was very varied (there was even a gluten free section) and it went through to 11:30, which is much appreciated when holidaying. We usually go self catering so it was wonderful to have our bed made daily - thank you. There was a wide choice of spa treatments, we chose relaxing massages and they really did the trick - thoroughly recommended. The cocktail bar on the roof gave a spectacular view of the sunset, however the music was too loud to be able to enjoy conversation, the staff were not up the standard of the rest of the hotel, so we took ourselves off to other bars in the village.

William Fletcher

What an amazing hotel, I cannot fault it whatsoever. We were welcomed by welcome drinks while we were waiting to be checked in. Upon check-in you can get credit to spend at the bar if you agree for the cleaners to not clean your room daily (the amount of credit depending on how long you stay for). Our room was super spacious and modern, all the staff were super friendly, lots of variety at breakfast and the rooftop bar is spectacular - would recommend going up during sunset. The location is a short walk to other restaurants, a beach and a supermarket. I wouldn’t usually consider visiting the same hotel in future, but this has definitely persuaded me.

Tasvi Shah

This hotel was amazing! The service was one of the best we’ve ever experienced with the most friendly staff at check in to the restaurants. Nothing was ever too much trouble and always greeted us with warmth and a smile. The concept of the hotel was also amazing with a sustainability focus. The hotel was also super clean and has some lovely spaces for working and a rooftop bar pool area. And the rooms were super spacious too! The food in the restaurant was also really nice. Only thing I’d suggest is to have more vegan options, especially for a sustainability focussed hotel. But overall had the best stay and would highly recommend!

Tia Boxall

Absolutely amazing experience staff were great From chef’s cleaners, desk and entertainment. Chefs were always so happy cooking absolutely lovely fresh food ie steak , chicken , pork and lamb. Cleaners were amazing come into our rooms every day empty bins making our beds with cute little bows and cleaning the whole room for us and making it neat and tidy. Front desk Staff were always helpful calling us taxis. Entertainment were absolutely amazing constantly setting up activities throughout the day and the nighttime entertainment is absolutely amazing , entertainment staff definitely was the highlight of the holiday. They definitely made it what it was. Location was great. 10 minute walk from the beach and the strip also plenty of activity stores nearby to book what you need also one inside the hotel which the ladies were absolutely brilliant so helpful.

Caitlin Slater29

I recently stayed here for 10 days with my family, the hotel was always very clean and well maintained. There was work going on throughout the hotel but there was minimal disruption to our stay. The staff were all so friendly and happy to assist where they saw fit too. The pool area was always maintained and very well kept. The bar staff were also so friendly always had a smile on their faces while serving drinks and always happy to have a chat with us. The food was good but did get repetitive towards the end of our stay. The entertainment team were incredible always happy to have a chat and a laugh with you and wanting to get you involved in every activity. They held multiple pool parties and foam parties throughout our stay and even did their own comedy show on our last night which was just hilarious. They really did make our holiday that bit better.

jayne c

I found the hotel very clean, rooms were fine. Although the bed was rock hard so we asked for toppers which were given at no extra cost. No kettle in the room but you can get one if you pay. No smoking or vaping anywhere in the hotel except for one area near the bar or outside the reception area. Not many sunbeds around the pool the actual pool, a lot of beds nearer the bar, not far to walk to the pool but due to being a lower level you feel away from it. Bar area at night is very bright near the bar, seating area out of the bar is very dark, Not very welcoming. We really liked the food, one male bar staff was quite rude. Said something sexual explicit to us(two women) which my friend found quite offensive, we didn’t complain as we thought we would let it go. Good location, if you go to the beach which is non smoking take beach shoes as the sand is extremely hot. All in all a good holiday.

skye mallinder

Absolutely amazing! Stayed here for 5 days for a hen do. All the staff are lovely & friendly, very welcoming and kind. We were all inclusive and the food and drink is amazing! Great location, not too far from the strip or beach (about a 10 minute walk) but a nice quiet location to get some sleep. Fabulous trip and would definitely visit again… would give more stars if possible. :)

Nathan Hopton

I recently stayed here for the second time. This hotel is an excellent choice for anyone looking for a more social/nightlife style holiday. It is only a 5 minute walk to the veronicas strip. It was clearly a popular choice as there was quite a few groups aged 18-30 staying at the hotel. That being said there was no trouble and the noise was never an issue either at any point. The rooms were clean and well equipped. The key highlight on this hotel is the service from the staff is exceptional. All the staff are very friendly and helpful with any queries we had. The entertainment staff around the pool were up for a good laugh. On a couple of days the staff were going around the pool giving out free cocktails and Paella which was a very nice touch. On Saturday evening there was a pool party which involved an inflatable obstacle course on the pool, laser lights and smoke machines. This was a very good event. The only criticism I would give is to have more food options at the pool bar, as we were only bed and breakfast we were looking to buy food during the days round the pool. The only options were a choice of 4 of 5 pizza’s which having this every day to not need to us to leave the hotel for dinner became repetitive. I definitely recommend this hotel as an excellent all-rounder location to stay whilst on holiday in Tenerife.

Steven Fowler

I booked this hotel as the 'adult only' environment appealed to me. The hotel is in a very good location and the breakfast was excellent. Rooms are comfy with plenty of storage space. I liked having a room facing the church. A nice pool area on the roof with good views of the surrounding area. Sandwiches salads and drinks brought to your lounger. The only word of caution is that the coach drops off approx. 5-6 minutes walk away and I had to ask directions to find it.

Ewan Clement

Hello. Your staff are really nice. The receptionist welcomed us and gave us a seat in the lounge with a complimentary drink on our arrival while she sorted out the paperwork which made us feel relaxed and on holiday. The hotel is traditional with lots of nice high quality furnishings and a beautiful stained glass atrium. Everything is spotlessly clean. The breakfast room is situated on the fourth floor and has a great view out over the bay and harbour, it has a glass ceiling which makes it a bright and pleasant place to be. Your staff are courteous and attentive and do a very good job. We witnessed your room cleaner who was called (Norellis) I am not sure how to spell her name do an excellent job of cleaning the room and with great attention to detail with making the beds look great. The location of the hotel was great. It is located at the top of what we would describe as the main street of Los Christianos which is very close to the shops, restaurants and amenities. Directly opposite is a large church which looks great and is nice to hear its bell being struck indicating the time of day. we really enjoyed our stay at this hotel.

Carolyn Speck

This was our second stay in a fairly short period and it was wonderful. The staff are so friendly and efficient. We loved our room which was comfortable and kept beautifully clean. The breakfast staff were lovely especially Mrs. Li who is delightful and also gave great service around the pool area. Cant wait to come back . Thank you for a really special holiday.

A-P

Our first experience at LABRANDA Reveron Plaza hotel was an 11-day stay in a room for 2 people. Lots of good but unfortunately also bad experiences with the hotel. The check-in was successful, despite the late check-in time The staff at the hotel was really friendly, both at the reception, cleaning and in the breakfast room, especially Mrs. Le at breakfast absolutely wonderful. The breakfast was quite simple but completely sufficient, in addition, the breakfast includes eggs or fruit, which are ordered separately. The breakfast room on the 4th floor of the hotel was bright and had a good view of the sea. Nice swimming pool area on the roof of the hotel, although the birds were annoying when they went to drink and wash in the pool. The location of the hotel was excellent, close to the beach, cafes and restaurants. The room was small, but there was room for clothes and things, the lighting and toilet were also good, and the balcony was really good for spending time. There were black dirt marks on the floor of the room that the cleaner couldn't remove, they left only mechanically scraping when tried with a spoon. The bad things only appeared when we had residents next door for a few days after. The conversations and voices in the room next door are really disturbingly clear, even so that I could completely understand what was being said from the conversations, in the bathroom it felt as if the neighbor was talk in the our room. The whole area's recycling center is along the street and the noise from it at night is loud. The noise from the neighboring room is the reason why we we will consider can we come again to this hotel.

Mike

We thought the hotel was lovely. It was a far better experience than we could have had in one the of the huge, modern, character-less places so common in major resorts. It is small and quiet and yet on the main boulevard with its various restaurants and its evening activity. The decoration is very Spanish and full of character. The staff were efficient and friendly.

John Dakin

We loved it, food was good, no problem getting a sunbed the rooms are larger than normal. WiFi in the rooms is patchy and poor. This hotel is due to close on April 2nd for a massive refurbishment. Check their website for reopening dates. We definitely will be returning.

Jenni Taylor

Myself and a friend were on a short break ( 5 days). The hotel is in a perfect location for shops,bars and the beach ,we didn't do any excursions (tho plenty on offer) preferring to make use of the gorgeous weather and lounge by the pool which was lovely and always plenty of sunbeds, we were all inclusive and really enjoyed the food and the drinks 😁..the hotel is clean and the staff all very friendly. The room was spacious and comfortable my only small complaint is that the wardrobes can't fit a long dress in them.. we went out and about in the evening enjoying the entertainment in the bars.. I'd definitely love to come back it was great ..

rpoonai

The hotel was lovely and most of the staff were great. But do not go here if you need reliable wi fi. The wi fi in our room was poor, so over the course of my first 2 days there I complained to 3 different front desk staff and received 3 different answers. It was never fixed or improved during our entire 7 day stay. Also, at one point I asked the front desk how to make reservations for the a la carte restaurant and was told to speak to the buffet staff. When I asked the buffet staff, I was told the a la carte restaurant was closed, and have been for some time. Why didn't the front desk know this? Last note about the front desk staff...I asked one of them to call a cab. And was told to go outside and get into the first cab that pulled up. 🙄 Beside terrible wi fi, and what I can only politely refer to as a confused and unknowledgeable front desk, my overall stay was great. The buffet staff were all great and everyone else were friendly. The pool and pool bar was great.

Catalin Piciorlung

Our stay at this hotel was fantastic. Initially, they were fully booked when we arrived, despite our reservation three weeks prior. They arranged one night in another hotel and covered transportation. The next day, we got a beautiful room with a pool view and sea view balcony. The all-inclusive dining was a pleasant surprise, and the restaurant staff were courteous and professional. The hotel was spotless, and the pool area had all-day sun exposure. It was a great experience.

Fran Brewin

Unfortunately the elevators not suitable for Electric wheelchair couldn't fit my wheelchair in them hence had to leave wheelchair in the car. Food buffet OK, Couldn't use facilities as too far for walking but they looked great. I was solo but it looked a great child friendly hotel. Staff were nice. For the price it was great so if you are a semi-abled bodied person who likes fun stay here.

Ivan

Superb hotel, pleasant staff, room cleaned very well every day. Had a great stay here. Only disappointment was they close one of the two restaurants for 2 days meaning we struggled to find a table for our group of 6 and queues to get food were awful. Shame because everything else was very good. They also made a great effort to stop people saving sunbeds with towels early morning and still not using the beds by midday.

Naomi

Just returned from a 7 day holiday with my two daughters ( 7 & 22months) and my mother. There are so many lovely things about this hotel. The rooms are spacious, clean and modern. There was lots of wardrobe space, a TV and a nice big bathroom. There was tea and coffee facilities and a big safe. I cannot fault the room whatsoever. There are 4 pool areas you can access therefore there is enough space for the many guests staying at the hotel. We went down to the ocean view pool but found it to be colder than the others and was too deep for my young children. The rest of the week we spent by the kids pool which has different water features in for them to play with and was only ankle deep meaning they were safe to play. The main pool was always really busy but there were at least 3/4 life guards walking around the pools all day. The main pool had lots of activities going on all the time and had a nice atmosphere. The first evening we went to the Terra Cafe which is the biggest of the buffet restaurants, it was extremely busy which meant food was cold by the time you go back to the table after waiting in the queue. We opted to eat at the ocean cafe the rest of the week, it had a much calmer atmosphere and no queues. There was entertainment every night which varied from live music to acrobats. I cannot fault the entertainment that was provided and the staff. They got everyone involved and every evening started with a mini kids disco. My family had a great time every evening, my daughter made friends and played in the arcade. The hotel felt safe and staff were always around talking to guests and interacting with the kids. The staff overall were amazing. They were friendly, helpful and attentive. The bar staff were also brilliant and remembered our drinks order every time! My only gripes with the hotel would be the flies, they became frustrating especially during lunch when trying to get snacks at the bar. The main buffet restaurant could also do with opening earlier to stop the rush of people going in between 19:00-19.30. The entertainment started at 20.30 every night for the children and if you didn’t get there early enough, you wouldn’t be able to get a seat therefore, everyone rushed the restaurant at 19.00 when it opened. For the sheer amount of people in the hotel, they could do with larger buffet areas. Would recommend this hotel especially if you are going with family. Our overall experience exceeded our expectations and we would absolutely choose to go back when we return to Golf Del Sur!

Anthony Morley

We recently stayed at the Alua Atlantico Golf Del Sur and had an overall enjoyable experience. The hotel was impressively clean, and the music around the pool area added a vibrant and relaxing atmosphere to our days. However, there were a few drawbacks. The main restaurant had a noticeable issue with flies, which was a bit off-putting. On a positive note, the smaller buffet restaurant was much better, offering a more pleasant dining experience. The pool bar, although a nice spot, was often busy, and there was a noticeable lack of replenishment of snacks, which was disappointing. We also found that the All Inclusive Plus package wasn’t worth the extra cost, as it didn’t offer significant added value over the standard all-inclusive option. Despite having a good time, we’ve decided not to return to this hotel. Instead, we’re keen to explore other options in the Golf Del Sur region for our next trip.

Karen Turner

This was our first holiday abroad in 9 years! With 3 kids,13, 10 and 8. The hotel room was very clean and spacious with a double balcony, with the most perfect view of the sea and pool. We stayed in block 4, which was much quieter than the main hotel. Also the room could be cleaned everyday at request. We didn’t have the battle of the sun loungers everyday thankfully and our little bar picina was super clean and the drinks and food snacks also very good during the day, pool was also warmer than expected. We mainly ate in the smaller restaurant closer to us, lots of choice, very clean throughout. The staff were great, from reception, bar staff, restaurants and the cleaners. The only teeny tiny grump we had was the the evening entertainment, same CD played every night, gets annoying but that is it, I promise. So from the Turners thank you for making our first holiday as a family of 5 a wonderful experience and stress free. We hope to be back. X

Janene Charles

We stayed at this resort in June/July 2024. The entire hotel was absolutely spotless, the room was spacious with plenty of storage and a large balcony. The food was plentiful with a good variety, but did get rather repetitive after 10 days! The staff put a bottle of Champagne and two glasses in our room for my Birthday, which was very thoughtful and very much appreciated. I would highly recommend this hotel.

Lloyd P

Firstly, we absolutely must commend the staff on making us feel welcome and providing such an efficient and friendly holiday from start to finish. From the reception staff, to the cleaners, everyone was so lovely. We arrived late due to our flight being delayed, and a cold dinner and free alcoholic drink of our choice was provided. The facilities at the hotel are very good, and the food options at breakfast and dinner are varied and delicious. We found the views from our sea view room to be truly spectacular. Evening and day activities are varied and fun. The resort is an excellent choice for couples, but also suitable for all age groups as we noticed a real mix in ages. We had an amazing time and would love to come back again.

Sandra Fay

When we got there our room had a bad smell but was quickly rectified and they gave us another room. The stunning sea view from the balcony at sunset was amazing. Food not to good although we never had much of an appetite because of the 30 degree heat. It was a great holiday and the hotel is lovely.

Cienna Jackson

The Hotel was gorgeous, upon arriving staff were extremely accommodating and complementary drinks were given. We had a sea view room which was amazing, the room was very clean and tidied everyday. Complementary drinks were also in the fridge. The hotel itself is very relaxing and quiet. The food was amazing!! So much choice and different food every night. It couldn’t have been a better experience and the area is surrounded by things to do.

Keith Pike

Fantastic week away in another Tui Blue hotel. Really can't fault it. All staff friendly and helpful. Room was cleaned everyday and food was amazing. Paid extra for sea view but was worth every penny.

Luke Griffin

Stayed for a week with my girlfriend on our first holiday abroad. The hotel is set in a lovely location that is a perfect balance between relaxation and nightlife. Plenty of bars, sports bars, restaurants and supermarkets nearby. All within a 5 minute walk. In the hotel the cocktails were below par however that is the only real con. The pool area is nice and quiet with plenty of sun loungers. Would really recommend an evening in the cullinarium, the 5 course is experience in the hotel. The breakfast and dinner was about what u would expect from a half board of experience. Beers were really cheap. Overall, happy with our stay and would recommend for other couples

Julie Dickson

Excellent hotel - fantastic location and customer service! Rooms were clean, lovely and spacious. Food was good and plenty of choice. Reception staff were very helpful and friendly. Would definitely recommend Hotel Best Tenerife to anyone. Thanks again for a lovely stay and we will certainly be back 😊

Ronda Fougere

Great location for the hotel and the hotel itself is fabulous too. The let down is there was not enough room for the amount of people there! We managed to get close to the pool 2 days out of 14, the rest were spent at the nearby beaches and occasional trips. We were all inclusive so having to spend lots if time away from the hotel was extremely disappointing! Food was nice, typical AI meals but nice all the same. Staff were friendly, service was nice but definitely overcrowded. Children ran up and down corridors late at night, I'm guessing it was their entertainment because the entertainment area was always overcrowded too. Still had a good holiday but unfortunately I won't go back to that hotel.

Manster Mash

Hotel Best Tenerife is a decent hotel. We went as a family of four. My children were 11 and 9. The rooms are very small. We had two twin beds to sleep the four of us. Both beds were in the same room. Not ideal. The rooms were cleaned each day to a decent standard. The food was okay. Would have been better if it was a little hotter in temperature as the buffet style tends to leave it all a little cooler than I'd like. The pool was lovely. Plenty of sun beds and the snack bar was perfectly fine. The hotel lacked a lot of things for the kids to do. They had a very small arcade room with mostly broken machines and the entertainers came around maybe twice on our 7 night stay. The location is ideal. Very close to the beach and plenty of dinner places locally. Not to mention but Siam Water Park is nearby so getting there for park opening is no issue at all.

Lizi M

Location is amazing, 10 mins to a lovely sandy beach, even less to a more surfer, choppy sea beach. Loads of shops and places to eat close by. There is a free coach to siam mall that leaves from the front of the hotel. Breakfast was really nice with lots of choice, we were half board so didn't have lunch. I did struggle with dinner as a vegetarian there wasn't much choice, but pudding was really nice. Towels were changed daily and beds made but the room wasn't cleaned, there was fluff behind the door and marks on the shower screen that were there before us and were there when we left. Male lifeguard was on the ball with bad behaviour- which there was from a large group, I'm surprised they were allowed to stay at the hotel after a male punched a teenage girl in the pool multiple times. This made me wary about letting my teenage girls go anywhere without me. We couldn't get sunbeds one day so went to the beach but wasn't an issue and could have asked and towels would have been removed.

Sam Hedison

I had a really good 10 days in this hotel, the staff were very friendly towards all our concerns that we had during the 10 days. Pool area smelt a bit weird at times due to drainage issues but nonetheless I admired the pool area. The room we stayed in was very surprising as we got to our room we discovered it was over two floors which was a very good discovery as we had plenty room to relax. Our patio/ balcony was very spacious aswell with two deck chairs and two normal chairs. The hotel is very wheelchair friendly also as there's several lifts within the vicinity to get you down to the pool/ dining area or to get you to various levels of the hotel. I would reccomend this hotel to stay and I would stay in the hotel again.

Marie Kioseff

We’ve been to this hotel 3 times now and honestly it’s amazing all of the staff are friendly, helpful and went above and beyond. Every aspect of the stay was fantastic. I have felt that each time it’s become even better. This year in particular the food, entertainment and spa seemed to get better. We loved the queen tribute band, the neon colour party and funfair. My children enjoyed all the sports like mini golf and football making friends from other countries. A variety of food and drink and we all loved the spa. The new signs put up were clear explaining where things were. Because we are returning customers we have had perks including attending the two restaurants Italian and the grill. We sat outside and saw the sunsetting was beautiful. This year they’ve also created brilliant photo opportunities with some things put up around the hotel. A giant deckchair , large Door and chair with lights behind (see pictures attached) Just one thing that we would say is the splash park needs revamping as it’s become a little tired. Repainting and the flooring was warn. But still accessible and my children enjoyed it. The games were fun like playing pool, air hockey and some highly addictive new pearl game that all the children wanted to play to get tickets. Again the prizes were rubbish and I think they would much prefer winning a sweet or something better than a tacky cheap plastic toy. But this is in a lot of hotels and not a reason not to stay! You could avoid them if you wanted to. I’m sure we will return again. What I also noticed was so many people who live in Tenerife also stayed there so it says something when people on the island come and stay. Equally a mix of English, Spanish, French and German with staff speaking different languages. Playing a variety of music from different countries. Thanks for a fantastic stay and hopefully see you again soon.

Joe Allan

This hotel for the most part was a great hotel the place was spotless and cleaned regularly. Our room had a stunning view which was the main attraction for us to choose this hotel. Facilities were good however the pool was closed three days in a row due to toilet accidents. There was another pool but it was too noisy for us (music was quite loud) as we like to read by the pool. The food was good but as with most all inclusive holidays it could get quite repetitive and with a teenager who’s quite a picky eater it was sometimes a struggle to find things she enjoyed eating. The staff for the most part were great but I did encounter one member of staff who, when I asked for a drink at the bar, said something to his colleague and they both sniggered at me. Private joke I suppose. And some staff did treat us like an inconvenience but I guess that’s prevalent in most places. All in all though we loved our stay it’s just the little things that marked it down a star for us.

Tiago Oliveira

The all-inclusive resort provided an excellent experience. My daughter and I recently visited the resort and were thoroughly impressed. The resort's facilities were well-maintained and exceptionally clean, the food was of high quality, and the staff demonstrated exceptional professionalism and courtesy. Overall, we were highly satisfied with our stay.

Helen Jane Wilson

We had an amazing stay at Landmar Costa Los Gigantes. The hotel was exceptionally clean, and all the staff were absolutely lovely - always friendly and helpful. The highlight for us was the kids' club and the animation team, who kept our 5- and 8-year-olds entertained and happy throughout our holiday. Special shout-out to Ian, Inoa, Raquel, Amelia, and Kris. The food was great, with a good variety and plenty of healthier options available. The wine was also really nice (and I’m quite particular!). It’s the perfect destination for a family holiday, and we can’t wait to return!

Ricky ford

We have just come back from an all inclusive holiday and the hotel is amazing. Plenty of things to do for adults and children. The pools are huge and the kids loved playing in the pools and the entertainment was great for the kids. Plenty of other activities to do like arcade games, mini golf, softplay and mini disco's. The food choice was great and the location was amazing. Wonderful views. We absolutely loved it and would definitely come back. A very happy family with loads of memories. Thank you to all of your team.

Antoine Cosgrove

The hotel is really good and in the perfect location in Las Americas. The rooms were spotless and cleaned everyday with new towels. The staff are remarkable amazing service and fast. I'd like to give special credits to Camilla the entertainer she made my daughter's holiday something she will never forget. Also to the bar staff that work incredibly hard, Ramon on the pool bar, and the two older gentlemen the work the main bar at night. Unfortunately I forget their name. Spent two weeks here and majority of the time the evening shows were good, only a few were not so great but you are so close to everything with the location to the hotel to be able to go out and see other things. The food has themed dinners, there is always something to find to eat however I would say could add more variety but overall I enjoyed the food.

Dale Comer

Visited the La Siesta for a family holiday in April. We enjoyed our week here and had some really good points in terms of its location and cleanliness. Having said that, there are some issues which would stop us from returning. The main one is the lack of eating options. The pool bar serves little no nothing and the restaurant is only open at specific times which is fine for all inclusive but half board or bed and breakfast guests are left with little options. Makes going with kids a no-no if you aren't all inclusive. We like to go B&B so we can try the various options for eating out for an evening meal and have never been to a 4* hotel with so few options. Really does need thinking about, especially given the competition from hotels right next door. EDIT: The hotel have responded to say food can be ordered from the pool bar. This was true on only 1 of our 7 days. For the others, this wasn't the case and there wasn't a single menu on the tables. There was what appeared to be a food 'truck' which cooked very limited options for a very short time each day. Their comments show the lack of value they place on anything below all inclusive. I expect to be able to order food from a 4* hotel, it isn't a big ask. Review downgraded as appears my hopes of our experience being unusual isn't the case.

Justine Bonner

Highly recommend la siesta. Me and my husband stayed with our 5 year old. We only stayed bed & breakfast as we like to eat out however I think I would come half board next time. The snack bar/pool bar can be quite confusing with times etc but once you get the hang of it, it’s great. The spa is lovely. Upgrade to club Alexandre rooms to gain access to this daily. Evening entertainment was good especially for kids. Will return

Cheryl Macintyre

Rooms great size for family of 4. Cleaned daily and beds comfortable. Poolside is clean and lots of beds. Baby pool, beach pool and deep pool. Food - fresh snacks made by poolside including toasties, burger, hot dogs and chicken nuggets. Lots of choice for drinks and alcoholic options. Entertainment for the kids includes face painting and disco. Last night was a sax playing on the terrace which was lovely to listen to whilst getting ready for an evening. We came all inclusive and would say it was worth it to have the option to eat and drink around the clock. We went out for meals close by most nights and used the buffet in the hotel as a ‘starter’ / ‘top up’ for the kids whilst getting ready. Location is perfect for us. Out the hotel and 2 blocks to the left takes you to the safari and 2 blocks to the rights takes you to the start of the strip. Hotel nice and peaceful for a good nights sleep. Would definitely return and recommend to others. Staff very friendly and accommodating 10/10 for family holiday

Morgan Sweet

The hotel itself is beautiful, although there is a lot of marks on some of the walls and paint chips. Pool location is very good! Competition to get sun-beds but overall brilliant! Service was a bit awful on checkout considering our flight was at 6pm we had to check out by 12 and couldn’t get out any later.

Bonnie Hand

Currently staying at this hotel. The hotel is beautiful, the rooms are clean and we have even been upgraded to a sea view room. The shower is perfect and a large balcony to sit and enjoy. The pool is lovely as it’s heated and there is plenty of beds available along with tables and chairs. The spa is lovely for a small fee and looking I’m forward to my treatments. The staff are welcoming and have some activities on during the day and at night. The food in the all inclusive is lacking for me. The food is more sea food however if you have a palate for trying new things you will love it. Unfortunately that’s the only disappointing thing for a plain eater. I would come and stay here again. It’s 13 minutes to the airport but a bit further out for the excursion's. I haven’t explored outside of the hotel but I’m sure there is plenty of other things to do. Overall experience enjoyed time away and relaxing ☺️

Supernads

Very nice hotel. I enjoyed the fact it was out of the way of the clubs and bars etc. it's a quiet area and the nearest town is a 20 mins walk. All the amenities were provided. Bed was comfortable, AC was available. Nice view of the sea and all the kite surfers. Check in was easy. Lots of food choices available for breakfast lunch and dinner. Check out was easy and at midday, you have the option to keep the room on for the day at €40 if you so wish too and you can still use the hotel facilities until you leave. Night entertainment provided by the hotel was fun, different every night. Swimming pool was nice. Plenty of sun loungers and a pool bar. There is a supermarket next door and ATM. There is parking in front of the hotel. But be aware, everyone local uses it also to go to the beach. I would definitely visit this hotel again.

Von Bellamy

Don't know how people have given this hotel a 4*. We stayed for 2 weeks with friends. Booking in was ok,but after that not very helpful. The rooms had a fridge that was warm,the beds so uncomfortable and had dips in so struggled to get out,also we slept on the mattress the last night,as the house keepers didn't bother to clean beds ..no Aircon as broken, was reported but not fixed.. when the cleaners did come in they only straighten the top sheet.. toilet seat broken..the pool was so cold and very very salty 😔.the food was very hit and miss.some days you couldn't eat any thing as cooked to a crisp or not at all..the waitress was very rude and Sharp with people...also most of the food wasn't labelled so had to guess what it was..not good if you had allergies. The morning juices came out of the machine warm..we did notice that people was ordering food in at night and that was every night..the lifts were hit and miss..our friends got stuck in.and the other one wasn't much better.we chose to walk upstairs,but that's not good if you have a disability. I won't be going back there and definitely won't recommend it to anyone 😞

Peter Boyle

Rebuttal time! We have just spent a week at this hotel and we've had a fabulous time.We had a wonderful room overlooking the sea..We would leave the patio door open late into the evening to listen to the relaxing surf. The staff are lovely, welcoming and friendly.The food is perfectly acceptable.If you can't find something to eat from all the choices available you need a reality check. The pool is pristine ,ocean blue and warm.There are plenty of sun beds.Oh no! They're a bit weathered and worn.What do you expect?they're outside 365 days a year. And to those naysayers who complain about the wind: Do some research before you book.Its a windsurfers paradise Duh! El Medarno,the local town is also NOT weird.Its quaint, authentic with lovely cafes and community squares.The people are friendly and it has the best toy shop we've ever visited. The hotel entertainment was fine. The lady who ran it had wonderful energy.Water aerobics and yoga were fun. But oh the humanity! Having to wait at the pool bar for 2 minutes to get served. And finally to the person who wrote saying they knew lots of people who had illness due to the food this is insidious and probably slanderous.We were there roughly at the same time and saw absolutely nothing like this. .

Angharad Williams

Had a wonderful 5 day break at this hotel with my friend. The two ladies completing the evening entertainment were so funny and engaging. The resort is a very quiet relaxed atmosphere. Plenty of sunbeds and food options. The wind can be pretty strong however by the afternoon the sun reaches the other side of the pool and therefore not as windy. Seeing the surf on these days were beautiful. Very generous size room with a gorgeous size balcony. We had mountain view however could still see the sea to our left and right. Lovely 15 minute stroll to the local village which we attended on Saturday following the hotel arranging a little trip. I can't recall the staff members name that took us there but she was just fantastic throughout the holiday! The saltwater pool and spa treatment is beautiful and perfect for a quick dip or a nice peaceful swim. Plenty of food options throughout the day, the only recommendation I have is the food menu/signs weren't always updated. Occasionally I'd have to give certain foods a miss because I didn't know what they contained ie veggie or not. But still so many options available. Again a lovely relaxing holiday, I'd recommend for anyone wanting a peaceful few days away. Evening entertainment consisted of bingo, quiz nights, karaoke, piano bar etc. another shout out to the two ladies facilitating all of this. They were so fab!

Paweł Czajka

"A Perfect Stay Despite the Roadworks" We've just returned from a wonderful week at the Royal Sun Hotel, and honestly, we couldn't be happier! Although there were roadworks on the access road to the hotel, this did not affect our use and enjoyment of the facilities at all. We had an amazing time enjoying the pool, the common areas, and of course, the stunning views from the balcony- Parking at the hotel is limited due to the roadworks, but this wasn't a problem. The staff were extremely kind and arranged a nearby parking spot for us at no extra cost. This attention to detail was much appreciated and made our stay much more convenient. The breakfast was fabulous, with a wide variety of fresh and delicious options, perfect to start the day full of energy. Moreover, the staff was excellent throughout, always attentive and eager to help with a smile. Great facilities, and the views, both from the rooms and the common areas, are outstanding. Definitely a highly recommended experience, and we look forward to coming back soon.

Chloe Mcgrath

Had a lovely family holiday here. Rooms are amazing loads of space biggest balconies I've seen. Views are amazing. Food was lovely my only criticism is lack of kids options for evening meal. Hotel is lovely and clean, staff were very friendly. They were helpful when looking for desserts for my little boy who is lactose free. Had entertainment every night, my kids l9ved the mini disco. Entertainment pool side was great always had something on offer for everyone. We will most certainly be back. The road works going on caused no issues with our holiday. The work men were polite never heard anything in the hotel. They dampened down to limit dust produced. It made road narrow outside hotel but had a path so could walk easily with kids and pram.

Chris McGrath

This is a wonderful hotel, very spacious well equipped rooms, friendly staff and good food. Yes they are carrying out some building repairs on the road outside, at worst it's awkward when coming and going. No noise, the builder are constantly damping down the area where they are working to minimise dust. Only downside for us are the steep hills, but it's only 5 euros from the harbour and centre. We will definitely be back to the hotel and Los Gigantes...stunning views...we are here on a family holiday it's wonderful, quiet, peaceful but still plenty to do for entertainment.....

Dorian Combes

Very relaxing hotel with stunning views and spacious rooms Pros: + All rooms have an amazing view on the sea & village + Good standards rooms very spacious with XXL terraces with sunbeds and a table with chairs + Kitchens are well equipped with everything you need in terms of appliances (toaster, kettle, microwave, oven, hob with extractor, big fridge/freezer) + Everything is clean and well maintained + The swimming pools are very nice and relaxing. And you have plenty of sunbeds around (enough for everyone) + You can get pool/beach towels against a 10€ deposit (no need to bring your own) + Breakfast is nice and good quality with freshly baked pancakes and omelettes + You can get a car park space allocation in their indoor car park (only accessible with a badge). But spots are limited (~25 in total) + If you need to leave early in the morning or want to have breakfast after 10AM (when breakfast is closing) you can ask for a "picnic" bag the day before and the staff will give you food to replace the breakfast. It's pretty basic but very useful (especially when you have a very early flight like us) Cons: - When we arrived we discovered that the road in front of the hotel was in renovation with many bulldozers. We didn't receive/see any warning about that when booking. Even at check-in they didn't mention it. The only information given was on a paper at the lift (see picture attached). On top of that we have been given a room which was the closest to the road. And from 8.30AM every mornings we could hear the machine/tools digging/breaking pavements. While this was something the hotel couldn't avoid, communication could have been MUCH better to help customers. - During our stay (mid-June) we saw dozens of small insects (same type) on the walls. It really seem like something related to specific period and climate (like for flying ants). We called the reception who sent a member of staff who explained us it was some insects which were eating the wooden furniture and she sprayed some "human-friendly" insecticide in the room. Which did the job. - To accommodate space/organisation, you have to choose between 2 time slots for your breakfast: 8AM-9AM or 9AM-10AM. And if you want to switch on one day you have to tell them in advance the day before (and not several days before!) - Corridors can be very noisy as they are designed like "caves" between the mountain and the rooms. And the entrance doors are not really noise insolating. - You cannot drink tap water in Tenerife. We got a 1.5L water bottle when checking in. But then nothing which is a bit cheap for a 4* hotel. - No coffee/tea in the room. Again a bit cheap for a 4* hotel - While the breakfast was very nice overall, there were not enough variations to my taste. Except for 2-3 items it was pretty much the same stuff for 90% of the items - The swimming pool closes at 7PM which is a bit early to my taste (9-10PM would be nicer)

julian clarke

We had a lovely time at the Royal Sun Resort. All of the staff were friendly and helpful. Our apartment was spacious and clean, a little old in places but all functional. The breakfast and evening meals were all fabulous. There's not much to do in the evenings that may suit some people,also not great if you don't like hills. The views are probably some of the best on the island.

rgsbikerman

The hotel is on a steep clifftop site so lots of steps. Sea views are magnificent, the staff are courteous and helpful and the food in the restaurant is varied and good quality. However, the buildings are tired and in need of modernisation and improvement.

Sigrid Elisabeth Stang

It was great 👍 we had an amazing time there and the palmito club is the best

Mike Betts

The large Fred Olsen owned Hote Jardin Tecina at Playa Santiago is a well established property set in attractive sub-tropical gardens and grounds. It sits on the cliffs on the eastern side of the village, with far-reaching panoramic sea views. There is a lift down to sea level and the hotel's own beach club. The interior is designed in traditional Canarian style. The food and service were good and the staff friendly. Popular with golfers. Recommended.

Kate

The setting of this hotel is lovely, we had a Deluxe room which had a sea view and it was fabulous. The hotel was on multiple levels and the lift down to the sea front was very cool. Everything was digital which was a pain because the app was pretty terrible. It took us a while to work out where all the different restaurants were and how they worked - would have been great to have a doc in the room which explained it all, with opening times etc for each restaurant. Although we had a Deluxe room, it felt we were just paying for the sea view. The room and particularly the bathroom was not 'deluxe'. However, the beds were very comfortable. We weren't aware there was an activities schedule until we happened to come across it on the app. You had to book everything was was a real pain as on holiday sometimes you'd like to just turn up to something if you fancied it and the activities were very quiet so I think the staff didn't turn up unless you booked. There was also very little information or support to work out what activities we could do around the area and how to get around etc. All in all, a lovely hotel but the experience could be much improved.

Katarzyna Kurczyńska

The hotel is absolutely amazing! It definitely came up with our expectations. We spent there two weeks and it was a great time. The rooms are really comfortable and spacious. The location of the hotel and its huge garden is wonderful. The food is excellent, lots of fresh fruit and veggies, fish, seafood, soups. The staff is friendly and helpful. Animation programme for kids and tweens is fantastic -lots of sports and creative activities. Our children loved them! The animators are fantastic young people! We definitely recommend Jardin Tecina.

Paige

Really unimpressed by our stay here. The hotel it’s self is nice enough - although there’s a an inadequate amount of sun beds for the amount of guests. But the staff and the processes in place make you feel quite unwelcome, almost as if by being there you are an inconvenience. An example of this is when we had a do not disturb card on the door yet they entered our room while we where out - and later complained that it was a mess so they couldn’t clean. We didn’t want the room cleaning as we were sorting out suitcases out ready to leave the next day! It felt like an invasion of privacy. We were questioned upon leaving and treated as if we were scum. The manager lady was absolutely awful, she was shouting at us across reception and was rude when we couldn’t understand her English ( we had asked her to repeat a question once!). Yet they allow other guest to completely run the hotel and create mess + an abundance of noise. There seemed to be many guest whoms nightly entertainment was running along corridors spamming buzzers on doors at 2am. Yet there was no staff bothered to ask them to stop. We even received a noise complaint when it was the group of lads in the room next to us! Felt as if we where constantly being accused! The rooms themselves are nice and we appreciated the kitchenette. The food was nice , typical hotel buffet but enjoyed the themed nights. Also - if you are not all inclusive you typically have to pay for drinks once you arrive at the restaurant, which is fair enough obviously but if there is no staff then what can you do? We grabbed a glass and thought we’d pay at the end but as soon as we did that a waitress chastised us acting as if we were stealing! There was no other option for drinks so not exactly sure what she wanted us to do, go thirsty? If she had done her job correctly by taking payment at the front - like we had done every other day, it would have been fine. It was situations like this that made us feel uncomfortable during our stay. We are good guests ( for context we’re a young couple who just wanted a relaxing holiday. We were typically in bed for 11pm and are extremely quiet and respectful) but got treated like we were scum. I never write reviews but I feel quite disrespected by this hotel and would like others to be aware. This hotel is a fantastic location but with that it attracts guest who are there to party (nothing wrong with that! We were wanting a relaxing holiday) therefore it feels as if staff hold some resentment towards customers due to that. When we arrived late at night there was no one on the front desk just a security guard, who didn’t speak English. I cannot fault this man, he was doing about 10 different jobs all at once and it shouldn’t be his responsibility to greet guests. We went to our rooms knowing nothing about the hotel in relation to what time the buffet was on ect. I’m just unable to believe how poor we where treated by the staff, it completely soiled the holiday and I don’t know how the can even conduct buisness like this. Awful.

Joe Ashton

Great hotel even with the works outside which we were notified about prior to arrival, couldn’t hear anything during the day time just a small restriction in sun beds untill completion. Breakfast is worth adding on if you have not booked! Staff amazing, dropping in asking if we require any clean towels or anything to help with our stay. Cleaners great organising all toiletries into baskets and leaving the room spotless! Entertainment at night which was good for a few drinks before heading out looking out from the balcony. Roof terrace with small jacuzzi was a nice spot in the daytime for a chill out.

Rachel McBain

Fantastic family, friendly hotel. would definitely go back. Ideal location, lots of lovely wee bars and restaurants 5 min walk from hotel. also able to get taxi boat over to San Antonio for only 5 euro per person. Staff are super friendly and the 2 onsite restaurants are brilliant.

Joey

May 2024 Hotel is absolutely fabulous, all staff is lovely and very chatty and helpful! We had a pool view room and views were great! Water temperature of the pool was perfect even though the week we stayed was cloudy most days. The second day of our stay was actually my birthday and the staff brought up some cake and champagne which was a really nice gesture of them which was greatly appreciated!

Michael Robinson

This was our second visit to this Hotel and it was better than the first. The location is far enough away from the noise but only five minutes walk to seafront with a good outlook across the resort and sea view, also the local bus station is a matter of 5 minutes walk at the rear of the Hotel The staff were again friendly and go out of their way to assist any query that may arise. The food and help yourself buffet is excellent with a varied selection each day, very nicely presented and enjoyable. All in all we shall be returning again soon.

Alexandru Savu

Great place, my family and me enjoyed our stay. Room was spacious, clean. Big terrace overlooking the sea. Bed was great. Staff at the hotel are friendly, professional and kid friendly. Nice well maintained pools(kids and adults). Good access to the beach and bars. Breakfast good with variety. Would recommend to friends and family. Parking was tight but manageable.

Mathilda Zavoianu

The hotel is beautiful and quiet, with clean and spacious apartaments. 2 steps away from the beach . Very good pool.

Katharine Miklaszewicz

Fabulous stay at this hotel. Room was spacious, clean and well maintained. Lovely balcony. Bed was massive and very comfy, slept so well. Staff at the hotel are friendly, professional and nothing is too much. Nice well maintained pool. Good location to beach and bars. Breakfast amazing, well stocked, high quality produce with good variety. Would happily recommend to friends and family. Thank you Flamingo Beach Mate hotel for a brilliant stay.

Max

Not often I do reviews these days, but this hotel was phenomenal. The staff were constantly going above and beyond, and we couldn’t have chosen a better place! Breakfast was fantastic, room was beautiful, the layout of the pool / loungers / bar were excellent. Will definitely be coming back! ❤️

Kerry Morgan

Well what a holiday excellent no problems at all room nice.hotel amazing staff on reception very helpful booked taxis for us to go places.then when leaving booked us a shower room thsnkyou so much

Рая Погрібна

The hotel is wonderful, I would even say luxurious. Incredible service, daily clean towels and bedding. A large selection of dishes for breakfast and dinner. Various fruits, cakes and pastries are always given for dinner. This was my favorite part of the day.🥰Big, spacious rooms with beautiful views and a nice, modern bathroom. Tea and coffee machine available. That incredible terrace where you can spend romantic evenings. There are also several pools with salt and normal water and many sunbeds. Special thanks to the hotel for the birthday greetings, it was very nice and unexpected. 🥳 If possible, I will certainly use the services of this hotel more than once

Joan Donlon

Beautiful, spotlessly clean hotel with lovely respectful staff. We only had bed and breakfast but the food was great and well cooked/prepared and presented. The beds were super comfy and spacious and showers were amazing! The area was really good. That said if you are there to party then I'd choose another area as this hotel and section of coast were chilled out and quiet with fab restaurants 10 min walk. The two lower pools were warm instead of freezing to get into, there were always sunbeds available and subbed towels and room towels freshened daily. Absolutely fantastic, will definitely be back!

Ryan Kirk

My wife and I visit Tenerife regularly . This year, we decided we needed a more relaxed holiday, and my wife chose this hotel. It was more than we expected an absolutely fabulous hotel it's a luxurious, peaceful run to a very high standard hotel. The staff are very friendly and welcoming and can't do enough for you. The restaurants and food are to the highest levels. The pool and outside area are very tropical also including a rooftop lounge area with a small pool with fantastic all-around views. Would we stay here again, definitely.

Pompiliu Maftei

I recently stayed at the Colon Guaganahani hotel in Costa Adeje, Tenerife, and overall, it was a delightful experience. The hotel is situated in a tranquil area, providing a serene atmosphere perfect for relaxation. Its location is convenient, with Fanabe Beach just a leisurely 5-minute walk away. The food ranged from acceptable to good, with various options catering to different tastes. The staff were consistently friendly and accommodating, enhancing the overall pleasant experience. The room was spacious and well-appointed, featuring a large terrace equipped with sun loungers and an umbrella, perfect for soaking up the sun in privacy. However, the pillows were quite uncomfortable, making sleeping difficult. Unfortunately, I only discovered at the end of my stay that they could have been replaced upon request. In summary, this hotel offers a peaceful retreat with excellent service, but make sure to inquire about pillow replacements early in your stay for a more comfortable experience.

Carly Faiers

Great stay at the Hotel Colon Guanahani. Adults only so nice and quiet. If you're looking for somewhere restful and relaxing, this is the place. If you want loud and buzzy, go somewhere else. Two pool areas - bigger pool surrounded by the hotel buildings, but smaller pool on a roof terrace with sea views (our favourite). Rooms are nicely decorated. Bathroom had a nice big shower. Walk in wardrobe area with safe which was free to use. Staff were very friendly and helpful. Hotel was very clean and housekeeping were efficient and accommodating. Good location close to the beach and bars and restaurants. Close to more than one shopping centre.

Stacy Stepper

It was a very clean place. Receptionist, cleaners, kitchen staff, all super nice and friendly. Felt very welcomed. Super easy access to the business near the main st as well as the strip along the beach. Room had everything you need. Microwave, fridge, etc. Balcony has a sun awning to cover up when it gets too hot outside. Food for breakfast was pretty good too. Chef will make you an omlette. Will definitely use again if I return to Tenerife.

M. Can Ates

If you are looking for a nice family holiday, stay away from this hotel. There is absolutely nothing for kids. The swimming pool is extremely dirty( they dont clean the pool properly )plus very small if you consider the number of people staying in the hotel. Hotel commercial videos they advertise the beach but unfortunately the beach doesn't belong to the hotel and you need to pay 18 Euros for sun bed plus for your food and drinks extra cost. I have to give credit to bar staff ( Antonio,Arthur,Albert,Jacqueline ) they are really friendly and hard-working people, and I can say only positive thing about this hotel. But I can't say good things about buffet, you get same things over and over again and very poor quality. I would say never book all inclusive you will regret it . In general, Spanish people are nice and friendly. Costa Adeje is a nice resort but if you want a nice family holiday never book this hotel. Very disappointed with the hotel specially my 12 year old son it was very bad experience for him which is nothing for kids plus all he can do swimming but pool is very dirty and holiday turn into hell for him.

Lorna Esson

Great looking resort, lovely surroundings and close to the beach and restaurants. Room was clean and a good size. Has the steps outside straight into the pool which was worth the extra. Breakfast was good although some variation would have been nice. Only downfall was the ceiling fan didn't cool the room much, proper air con would be better.

Pintér Balázs

Nestled in a prime location, this charming hotel is just a stone's throw away from the serene beach, offering guests the perfect blend of sun, sea, and sand. The vibrant neighborhood is a treasure trove of culinary delights, boasting an array of bars and restaurants that cater to every palate. The hotel staff greets each guest with warm smiles and attentive service, ensuring a stay that feels like home away from home. While the hotel's dining options present a delightful journey through diverse flavors, there is an opportunity to enhance the vegetarian fare, promising a gastronomic experience that is inclusive and satisfying for all guests.

Bianca Petrila

The reception staff where very helpful and friendly,there is a great variety of shops/restaurants/pubs and bars around,there is a close by farmacy as well . Swimming pool is clean and quiet a good size . Family friendly, pet friendly, great for couples or families. The overview experience was good . Also the beach is not to far , walking distance from the hotel to the beach would roughly be 5/8 min . Also Cecile from reception was helpful and she speaks very well English, and other 4 or 5 languages, she is friendly , kind and polite and helpful:)

Shaun Walsh

Awesome. We stayed here and from start to finish the service was outstanding. I would recommend this hotel Pro's - Credible AC in the rooms - Nice staff - Good food - Good pool - Adults only so no screaming goblins (kids) - late check out or a room to store bags with shower facilities - current development work being conducted isn't intrusive. It didn't disruption any of our stay. Cons - it is a little off the beach but not too far of a walk. - Sea view isn't really a sea view as such. Yes you can see it, but it's a distance. You won't be disappointed staying there.

Emma Barrett

The hotel itself is lovely. Very modern, good size rooms and balcony. The rooms are very spacious and always cleaned to a very good level. Lots of storage and great seating on the balcony. The construction is a big downside, today it even made its way in to the hotel and it became very smoky and dusty. It's so loud, they've tried to compensate by making the music louder but this doesn't work. Also, same few songs on repeat! It's a very mixed bunch of staff. Tatiana was very friendly and helped a lot with recommendations of beaches etc to go. There is a guy on reception there who is without a doubt the rudest person I've ever met in hospitality. He would mutter things under his breath and laugh to his colleagues whilst looking at us, just not the treatment you would expect in a 4*. We had a late flight so used a shower room before our transfer, which was awful. Dirty towels all over the floor, unflushed toilet and hairs everywhere. Just felt like we had been forgotten about even though we were still guests. Overall, the location of the hotel and the room itself is lovely, breakfast has a good variety and staff there are very attentive. But we definitely wouldn't say it was 4*.

Richard Burton

Currently staying here with a group of friends and it's great. One of the warmest welcomes I've ever had at check in - they took our passports, sent us to the bar and came back once it was all done! Big thanks to Juan Carlos for such great service. The rooms are a high standard, lovely amenities including bath robes, nice shower gel etc. The bar serves high quality cocktails, the restaurant food is great. Having a great time!

Lily Whiskin

Overall we really enjoyed our stay at Coral Suites and Spa. We had a sea view suite with a great view. The room was cleaned every day to a good standard and everything was working. The only thing we would say is there is not much privacy in the rooms, the vent from the bathroom goes through to the corridor and can’t be shut. You can hear everyone’s conversations from the outside when they walk past and also the entertainment each night. Also be careful of shutting your balcony door when you are outside as you will get locked out on the balcony. Another thing which could be changed is the music by the pool. After staying there for 10 days , we heard the same six songs on repeat throughout the days. The music could be more upbeat and include a variety of songs for everyone to enjoy.

Nicola Palin

Rooms are a brilliant size and well equipped. The hotel is clean. Staff is very friendly and helpful. Fantastic location, just a few mins walk from everything. Only 3 issues, the rooms have vents in the bathroom and above the door that lead onto the main corridors, and you can here everything through them, the lights from the corridor shine through so not good if you need darkness to sleep. If you're a smoker, you can only smoke at the front of the hotel, can't smoke around the pool area, and balconies. They have a policy for not reserving sun loungers, but we never once managed to get a lounger near the pool as people were reserving them. But other than that, it's a very lovely hotel.

Stanislas D

This place was the best if you want a quiet weekend with your partner or friends. There's not much to do externally, as it's a bit away from beaches and clubs. So you would need to take a cab or public transport to get out and explore more. The service is exceptional, staff are very friendly. Food was Superb, can't say enough about breakfast, lunch and dinner. With that view, You can't help but want to eat for hours. Evening entertainment was great, but finished rather early (11pm) I suppose it is because others want to go to bed early. You would have to go out for more nightlife. Apart from that, I can't wait to visit again!

Ieva Kavaliauskaite

Amazing location, 500m tall cliffs! Stunning views. Nearby marina with clean local volcanic rock sand beach. Clean and tidy hotel. Great selection of delicious food for breakfast, dinner. Friendly helpful staff. Had everything we needed. Lots of activities to book in hotel or online. Note: most desirable sunbeds start to be claimed on breakfast start time. (Thats the hotel culture I suppose). Small gym only 2 treadmills. But it's okay if you come before gym opening. We saw some bikes nearby swimming pool but never saw them taken out of the shade for class, or whatever. The hotel had great spa facility and super adorable hotel cat 🐈

GomesHIO

Still enjoying our vacations here for one more day, it is simply excellent ! This hotel has so many to give you a wonderful experience. The food is everyday excellent and everyday you have another theme. I have no words, my best hotel ever ! The personal is aswell very friendly and nice. I have no negative point to say, simply AMAZING

Angela Nock

This hotel certainly has the wow factor for it's setting. It is very relaxing and the staff were very friendly. The buffet restaurant had excellent choices every day. Apart from breakfast when the last couple of days, the choice of fruit was limited to melon. We had room overlooking the cliffs with a whirlpool bath. The entertainment was on the most part excellent and the young man who ran most of it and the pool events was full of enthusiasm and you could see he enjoyed his work. The all inclusive was excellent plenty of choice and not just house brands. We hired bali beds for several days which were well worth the price. On arrival our patio door would not lock which should have been noticed, apart from that would visit again. Did request not ground floor but although it said floor 2 it is actually on the ground floor because of the position of the room

Вікторія Бродосюк

View in this hotel is amazing. Food was great too. But everything else awful. In one day, we go to the spa free and another day spa cost 12 euro. And towels from fifth day to change cost 2 euro sound like a joke. Even the most cheap hotel get towels for guests free for all day. And we take all inclusive. I don’t imagine how was at your guest who take only breakfast for example. There was a cockroach near the restaurant. It's disgusting. In our room with the Seaview was too beds, but we are a couple so we are waiting for one bed, of course. Every night I get down between these beds. Add a reception workers of this hotel says just if you don’t like something, you should choose another hotel - “go to your travel agency and ask them to change the hotel”, that was impossible. Service in this hotel was awful. The worst service among all the hotels where my husband and I have been.

P R

First impression, reception staff placing wrist bracelet and cutting with massive scissors doing this very unprofessional. Very small pools, most of the sunbeds reserved early morning. Cockroaches in bathroom with other insects and flies. Faulty mini fridge. Leaking sink. No security lock on main door from inside the room. We had very early check out and when asked if they could prepare some breakfast for us, they have refused, when asked for partial refund they said no!!! Definitely not recommend if you looking for good hotel. Lot's of drunk people's. Definitely not coming back to this hotel.

S H

I'm here right now. Buffet is ok for breakfast or lunch but the quality of the meat for your main is terrible. Always tough and full of fat, be it steaks, pork or even chicken! We were half board, but they're like fascists if you want to swap your dinner for lunch that day. Insisting it must be done the day before. As the dinner is so poor we opted to do this from day 2. Family pool is good. Receptionists are mixed, some lovely, some terribly grumpy. Cleaners, servers and bar staff all nice enough. A lot of people may have lower standards than us when it comes to food so it'll completely be good for many. If you're a bit of a foodie, give this place a miss. Also they sell inflatable rings in the shop but you're not allowed to use them in the pool!? Anyway I won't be back but not having a terrible time.

Philip McCloskey

I have just returned yesterday from an amazing two week stay at this hotel. Where do I start…. Angelica, who looked after my room and was always the first person I saw when leaving my room. She looked after me so well and it was great to see a friendly face first thing in the morning, wishing me a great day. The reception team who greeted me late at night on my arrival where so welcoming, including the food packet they had prepared for as as my arrival was so late. They continued to assist me throughout my stay, even smiling through my somewhat silly questions. Working myself in the hotel business I was so surprised at the work the bar staff put into their jobs, seemingly with no effort. He told me I had to mention him so, “Luis you where amazing” 🤣 although I think Jose Luis was definitely the star, trying to teach new Spanish words when he could. The entertainment was also great and in short… a perfect holiday. Just need to find a holiday company that covers my next holiday at his location and I can not wait to get back next year, this time for 3 weeks. Thank you so much for a great time. Philip

djltt

Nice hotel split into 2 different areas, we stayed in the adult only area which was quieter, no animation team in this area thankfully. Evening entertainment was average usually a solo singer. All inclusive became repetitive but quality not bad. Short walk to the beach.

Grace McGee

This was me and my boyfriend’s first time going to Tenerife and we loved it! The hotel itself was amazing. It had plenty of bars and pools for everyone. We particularly enjoyed the roof top bar as you could watch the sunset over the ocean while enjoying your drinks. The staff as well are super friendly and approachable. Rooms are a big thing for me and the rooms were beautiful super clean and spacious. I don’t usually go back to the same places but if I was to go to Tenerife again I’d come back here.

Iryna Huzhva

Absolutely amazed and satisfied with the hotel. The staff were friendly and very very helpful in any sphere: reception, cleaning and kitchen. Especially cleaning ladies were so kind and open hearted that you feel like home. The room was big enough, all the amenities were present, including bathrobe, slippers, dental, shaving and sewing kits. Everything was neatly cleaned everyday. Also two bottles of stilled water were provided every day, which was also a great advantage. Location of the hotel is perfect: 5 minutes walking and you are at the beach and face the cafes and entertainments. In 15 min walk you can get shopping streets and restaurants which are especially magical in the evening. The hotel is also quite accessible from bus stops. You can get any point of the island. The staff at the restaurant were also amazingly helpful and friendly. The hotel is for adults only, so there was always quiet which was also good advantage of the hotel (personally for me). And one more thing that made my heart melted: very attentive and professional care of disabled people. I’m definitely stay at this hotel again next time I visit Tenerife.

Phil Crowder

Beautiful hotel lobby. Checked in and met with a glass of Buck’s Fizz, we stayed half board and we thought both breakfast and evening meal was lovely with plenty of choices. Our sea view room was a nice size room looking out to sea / harbour. The swimming pool area was always clean and a nice pool. The bar with night time entertainment was great, we personally thought it would have been better if the entertainment had finished half an hour later but I understand not everyone would want this. And lastly but very important is all the staff were so friendly. Would I stay again - Definitely if I can afford it because it’s not cheap to stay here.

PhilipManghan

This is our third stay at Hotel H10 Big Sur and there is a reason why we keep returning. We find the staff friendly and helpful, particularly so this year when I had a medical emergency and the staff were very supportive. The hotel is very comfortable and always clean and well presented. We particularly appreciate its calm and quiet atmosphere. The food is excellent with plenty of choice. Thank you H10 Big Sur for helping to make our holidays so restful.

Lucy Garroway

First time staying at this hotel, beautiful sun spot upstairs with lovely view during the day and at night, the entertainment is great at night with singing and some dancing. Although, it was a bit disappointing as when we arrived at the hotel nobody told us there was a problem in the kitchen and there was no fresh food being cooked/available to eat for breakfast and dinner. My partner and I had payed for half board. The person at reception didn’t tell us when we arrived and when we went to speak to the manager at the desk 2 days after we arrived about the problem, he just disagreed with us, he wasn’t very forthcoming or understanding. He said that they shouldn’t have given us a heads up as it’s not professional telling guests as soon as they walk through the door there is a problem in the kitchen, on the other hand they could of told us to let us know, then we would know it’s not the normal standard of the food. He could have at least apologised and offered us something in return like a free drink but he didn’t so we were a bit let down. Also could have reimbursed us for the hot food we needed to buy out, since we’d paid for a hot breakfast and dinner already. (The problem was fixed after 3 days) The location is great. 15 mins walk into the centre with loads of restaurants and pubs! The rooms could be a bit cleaner as we had a lot of dirt in our shower for the full two weeks we stayed but the staff cleaning the rooms came across very friendly and welcoming everyday we saw them.

Jac x

Good location All staff friendly. Bucks fizz on arrival. As we had a late flight, a complimentary tray of food & 2 small bottles of wine in the bedroom. Very nice touch. Bedroom could do with a bit of modernisation. Suggestion - to have soft closures on doors, fed up of hearing slamming doors.We had 1st floor room but looked out onto hotel car park, which is the front of the hotel. Half board-Food satisfactory. Mike's coffee & gin cocktail bar, happy hour 18.00 - 19.00 Pool area fine, got busy so need to be down by 9.30 if you want a sunbed. Entertainment on an evening in main bar area- can't comment as we went out.

Mandeep Tatter

Nice family hotel. 2 pools for kids and 3 for adults, Good selection of food served. About 15min walk from the beach, but they have a few shuttle service running every 30min. Overall good value for money. Not necessarily needed to upgrade to All inclusive as Half board is more than adequate. But they do charge you for all simple requests, like use of Irons and room safe

Allan retter

Very clean and friendly hotel. We took the all inclusive opt, and really wasn't disappointed. The daily food buffets were excellent quality and a good variety for all ages. Anytime a plate was finished the staff happily removed it from your table. Excellent facilities for adult and family guests, separate pools if required. On a hill, and quite a distance from the beach and main area, but regular free shuttle bus makes ths much easier. Would definitely recommend 👌

Rab Duffy

The hotel is top notch, 10/10 for everything. The rooms are spacious, clean and well equipped. Staff are so so helpful and friendly, all genuinely lovely. The food at the buffet is really varied so there's always something to suit all tastes and it's really fresh. The pool scene is well set up with the main pool always having activities on and the adult only pool a little more quiet if that's what you're after. One of the main highlights was the white party at the Fun Attic on the rooftop....fantastic! Watch the sunset while being entertained with live music and dance. Special shout out to Juan, one of the barmen at the Fun Attic....always keeping your glass full with a smile 😃 Overall review.....100% 😎🇪🇸🍻 🌟🌟🌟🌟🌟

Aimee Holden

We've thoroughly enjoyed our stay at the hotel. There has been plenty choices for food each day/night and everything has been tasty. Our room was well suited for our needs, we did have a couple of issues but these were responded to quickly and we were offered a room change. The kids have loved the mini disco every night and the kids club activities. The hotel is situated in a good place with everything you need close by. We would definitely return.

Jess Miller

Lovely hotel & great location within walking distance or plenty of free shuttles put on by the hotel to get to the beach or across the road for siam park etc. Excursions pick us up directly from outside and the hotel are super helpful booking taxis if needed. All staff were amazing, polite, helpful. Food was lovely and staff attentive at meal times. Pools were clean (saw people every morning and night cleaning), and lots of amazing pools. Some kid friendly and some adults only. We got engaged at the top of the roof top and the lady who was up there was so lovely and out rose petals on the table for us. Would definitely recommend and come back!

Marc Jones (Hawky)

Fantastic hotel, great breakfast, hotel staff were great, rooms were cleaned daily with fresh seats. Pool was very good, although we weren't advised that the infinity pool was €15 euros per day, and rooftop pool was €70 per day. Location was close to beach and nice bars/restaurants. Would I recommend this hotel? Yes I feel that it was a good all round hotel, with good amenities, only downside I feel was the lifeguard spent most of his time on his phone, disabled lady was trying to get into the pool and couldn't grab his attention, also children playing in adult only jacuzzi pool. Other than the above I would be back.

Alex Cope

Do not stay here, half board food is horrendous. 11 of us booked in August and found all the food uneatable . We complained first three nights to hotel staff , they just shrugged their shoulder’s and said sorry. The hotel reception said they could do nothing for us we had to contact jet 2 . We did this and have got a pittance of the money back we have spent (£14,000 spent). We will be making a formal complaint to jet2 on our return and demand a bigger refund. Discusting!

Marsha Brown

Visited July 2024 for 11 nights. Hotel has gone down hill. Visited 5 years ago and it was excellent hence return. Inedible evening meals. Processed meat that looked like it had been taken out of a tin, even the chips were awful hard and uncooked, cold, just disgusting. Asked to eat from children menu as the main meals were sooo bad, but staff refused. Had to eat out most nights despite being half board. Cockroach infestation. Being a hot climate does not justify this. Never experienced this before! Poor rooms, old , damaged floors, damaged ceiling, requires urgent updating.Pool side not kept clean, spillages left throughout our stay, rubbish accumulated under bridge in pool. Poor evening entertainment. Reported concerns to Agony, customer service. He was very pleasant and made notes of our complaints but no one ever got back to us. Will not be returning. Definitely not 4 star. They may have changed management as can’t believe the decline.

Kevin Bird

Beautiful hotel. Large rooms with great facilities. Really nice staff.....reception area immaculate. Pool is really nice and clean. Drinks reasonably priced. A very nice hotel indeed 👌

Rick G

Just stayed at the hotel and I am sorry to say wont be returning. Breakfast is a buffet style that caters for all. Mass produced food and quality is okay. Dinner however is poor with a non appealing set menu with special dishes that are equally unappealing. There is a small buffet that accompanys the dinner options, but this is also poor. The previous full buffet dinner option was much better. The rooms are adequate, nicely fitted and the beds are firm yet comfy, but the room I had obviously had some kind problem with the floor, and the repairs consisted of screwing the boards down, but rather than sinking the screw heads they were left raised to catch your feet and stand on. The pool area is nice but if you want a bed you need to get out at 7am to go against hotel rules and reserve your lounger, even then you have limited choice. Now im no snob but I think the hotel offering B&B as opened the gates to stag/hen parties and groups who go clubbing. I overheard two delightful conversations whilst trying to chill on the lounger, the first being a group of girls discussing their conquests of the week so far and the second, a group of lads discussing the cars they had stolen back home. So is this a 4 star ? Id say not.

Tim Lewis

Overall was good. We stayed in the annexe room and was very dated and tired. Beds uncomfortable. Not great WiFi. We hardly stayed in the rooms as we had kids with us and was exploring the island most days. Food variety breakfast lunch and dinner was good. Staff friendly and helpful. Hotel was reasonably clean. Pools were good and children loved the entertainment. Location was good. Short walk away from beach and markets. Overall I would stay again but maybe upgrade to another room.

Shannon Moore

The room we were given was very nice, way at the end of the hotel on the 3rd floor very big terrace, balcony and room. Always clean, except for Sunday's when they don't clean. My partner was given a free bottle of cava and some cake for his birthday, which we really appreciated (thank you!). The live shows, karaoke and events were all very dead. There were a fair amount of people at the hotel, but maybe not enough for it to be lively. Half of the facilities advertised were not available which was upsetting, we were very much looking forward to the spa and massages. Only one pool opened, however, this could have been because it wasn't a very busy month. The buffet food selection was very sparse, a lot of beige foods and cheap cut meats. It seemed like the meats from the previous nights were jazzed up and made into different meals the following evenings. Purely the food alone will stop us from returning to this hotel. Staff were very friendly, welcoming and accommodating. Any problems they were eager to assist. Overall, I wouldn't recommend this hotel to my friends or family. However, if you are looking for a cheap stay with nice rooms and not bothered about going all inclusive for the food this might be your place. I would not rate this hotel 4 stars. 3 stars at most.

Kevin Michael Lees

I could easily write a lengthy review but google wont let me but if you want a short summary, hotel is very dated, everything is done on the cheap, entertainment is outside and its a kids disco (same repeated songs on a loop every night) for an hour then karaoke till 11pm no live music or shows, main entertainment room was closed the whole time we were there only one bar open for our entire stay with one staff member serving, most of the staff just aren't very friendly and clearly hate their jobs, (ladies on reception and a couple of the waiters were lovely) food is repetitive, tasteless and sometimes raw or covered in bugs, plates and cutlery are dirty, drinks are flat and watered down, DO NOT STAY HERE if you have a fear of birds the restaurant is full of pigeons flying in and out of the restaurant and taking food off peoples plates, most of the pool loungers are old and broken, the lifeguard is never by the pool he's usually inside talking to staff or drinking coffee, only one of the four lifts was working for our entire stay and the pool area, main gathering points and balconies are full of people smoking weed. To be honest this hotel was probably one of the biggest let downs of our holiday, It's obvious this was a great hotel in its prime, there's old pictures of it on the walls in reception but its been let go in a big way and they just seem to want to cut costs with everything now, there were a couple of loud obnoxious guests who were obviously making people feel uncomfortable at times but no security so they just got left to it, don't get me wrong we had a great holiday visiting The Monkey Park, Escape Rooms, Various Restaurants but everything to do with the hotel was a complete disappointment and will not be staying as this location again. I would highly recommend you stay somewhere else.

The Roxbury

We've just stayed here for 7 nights.y partners birthday was during our stay and they sent us a lovely bottle of champagne with a bit of cake which was lovely! Really nice hotel. Lovely and quiet area. Just 15 mins walk to the beach. Bus stop right outside too. Make use of the freebies.... especially the thermal circuit spa session for an hour.

Marcin Przybysz

Some reviews mention "impeccable cleanliness" of this place, and I really wonder how those people live. This place is dirty - a combination of mold, rust and cockroaches in rooms. They may be cleaning rooms every day, but sweeping will not help when scrubbing is required. We spent there one week. On first day, a 'wet floor' sign was placed in main hall and stayed there till our departure. That means something. Dilapidated sunbeds, and very limited number of umbrellas around the pool. Food is tasty, but choices limited and repetitive, clearly targeting british tourists. Once I bit into a totally raw piece of breaded chicken. Plates are dirty, and it takes time to find a mug without traces of previous drink. Very bad management.

cw

We have just came back from our stay at Vanilla Boutique hotel just over a week ago, it was a lovely hotel, very clean and the food was absolutely gorgeous. The rooms were cleaned over everyday by housekeeping and the staff in the restaurant were so attentive and lovely, our weeks stay could not be faulted. However, upon our check out day, we enquired about a late checkout as our hotel transfer was at 5pm and the hotel required checkout by 12pm. We were informed it was 7 euros per hour extra we could pay to keep the room. Upon 3pm housekeeping entered our room to which we explained we had booked for late checkout. We were then bombarded with calls from the middle aged dark haired woman from the reception to our room demanding we leave the room and being extremely rude to my partner over the phone after we had spent thousands of pounds at their hotel. Then we quickly checked out and left to which we were met with a passive aggressive attitude from this lady at the reception, the same lady I had previously enquired about the late checkout with!! We were looking forward to giving a substantial tip for our lovely stay, but this idea was retracted after the receptionist abusive behaviour. Her customer service needs serious improvement. Their may have been a miscommunication due to the language barrier however her behaviour towards my partner over the phone was unacceptable. This made our plans to return to the hotel in 2025 unlikely. The hotel needs to deal with the receptionist.

jayne marsh

Stayed here in August. My partner and I had a great time Nice and quiet .staff were amazing. Food was excellent. Overall can't fault this hotel . Thanks for such a lovely stay.

Emily Newark

Had the best week stay here! We had the standard eco room and there was not much more we could have asked for. Huge bed, effective air conditioning and lovely view. Cleaners do a deep clean everyday, pool area is immaculate, and staff go above and beyond. Cheap cocktails and even a happy hour! No rush for sunbeds too! Will be again soon :) Location is 5 minute walk from the beach and 20 minute walk to the Golden Mile. Siam park also in walking distance!

Charlotte Mountjoy (Charlie)

Best European hotel we've ever stayed in. Service has been impeccable, pool area is immaculate, no dashing for sun beds. Breakfast is everything you could ask for - we didn't dine in for dinner. We prefer to go out to a restaurant. If we came back to Tenerife we wouldn't hesitate to book this hotel again. 2 more nights left here after a 2 week stay. Siam park is a 15 min walk away. Beach is about 5-10min walk. Which is immaculate again. Veronica strip. Well. We didn't go. But it's here and if you want to be involved in that you can be and if you don't, it has very little impact on the hotel. There is a supermarket and pharmacy across the road from the hotel. The hotel is tucked away so you might miss it when you first look for it.

lee neal

Absolutely loved this hotel. It was well looked after , clean , modern and so helpful. Any activities can be booked from the reception. Live performance at night time, food was beautifully cooked in front of you. Perfect location to EVERYTHING! The best family run restaurant and pharmacy across the road .

Chris Dworczyk

We stayed 11 nights, paid 3k for the full holiday package (room 206). Overall a really great hotel with good facilities, but the room we were given was atrocious. Outdated and falling apart, the AC was nonexistent, as a matter of fact some nights we left the balcony open as the outside was colder than inside. Then after 3 days some wretched smell started to proliferate from the bathroom. So every time we returned to the room we were hit with hot smelly air. We complained about the AC and were basically told "hotels fully booked, everyone is using their ac as we have a heatwave, so deal with it". Random things stated breaking like the soap dispensers falling off the wall, and the shower head fell apart leaving it unusable (luckily happened on the last day). The pool party was very fun though and the food pretty nice for a buffet (it can only get so good), and the cocktails were decent, if the room issues are fixed then we would consider returning.

Daarck Worgen

Great location, just off one of many nearby beaches and looking out over the ocean, you get stunning sunsets and they have a roof terrace to really appreciate that. Menu was varied and always good, no problem being stuck for something to eat and the pools were great. Room was on the fifth floor (of 11) so the view from there was great too. Highly recommended, but do bear in mind that this is a "party" island, whatever you are there for, and there will be bars etc round about playing music into the wee hours. Up to yourself if you bring ear plugs or go down and join them :)

Greene

Amazing hotel with excellent food choices. There’s plenty of fun entertainment throughout the day to break your day up. Very clean and tidy with 3 main pools - Pool parties and games throughout the week are excellent and fun for any age. Staff are amazing & all very polite and fun! Can’t wait to return!! Thank you H10!!

Ali Dodd

We have not long returned from a four night stay here - overall the hotel was good but there are definitely some points for improving. We wanted a room upgrade so emailed the hotel to ask - we got a reply 1 day later asking for our booking ref and they could do it. Sent all the info across and then heard nothing - not a single reply to the four emails I sent them, apart from after we had checked in and were told there were no room upgrades available, it was then that someone chose to reply to me. At this point I was sat in the hotel bar. We were then told they had nothing for that night but we could do it from the next night onwards - honestly I’d just given up by that point - didn’t ruin but kind of put a dampener on the holiday. So if you do find yourself wanting an upgrade I’d make sure you emailed them months in advance! Following on from this we also needed a twin room for one of our other parties, we were told this is fine and you can separate the beds…. You could not separate the beds unless you had brought a chainsaw with you. Going back down they then said they had no other rooms and Jet2 hadn’t informed them. We spoke to Jet2 before to request one and then to be on the safe side we emailed the hotel separately as well. Lesson learned here is that this hotel although lovely cannot communicate at all. We had booked a standard double room - and I know you get what you pay for (hence wanting the upgrade) but a very simple thing like not having a mirror above the desk was very annoying. Having to sit on a stool in front of the wardrobe and having to move every time my partner wanted to use the bathroom became very tiresome. The hotel is looking a bit tired and could do with some tlc. The staff however were lovely and I can’t fault them - they did do everything they could to help and I saw several people with issues who they have exactly the same service to. The food was a good standard and the cleanliness of the hotel in general was very good. We’ve stayed in 3 H10 hotels and unfortunately this was the worst - I just don’t feel like it was to their usual standard, unless we have just been very lucky with the other two.

Victoria Sinclair

Wonderful week away, am already booking the next trip! Location, staff, activities and overall experience has been outstanding. Dani, Sophie and the whole activities team have been so welcoming and enthusiastic - didn’t realise aqua pole dancing was a thing! Hilarious. Only constructive criticisms from me would be, full length hanging space in the wardrobe would be a welcome addition for any dresses. And more details on the app for activities- location, etc. Still those points won’t stop me from returning. Thank you hotel team xx

Rachel Coulahan

Had an amazing 10 days here. The staff couldn’t do more for us they were all amazing especially the entertainment team! The hotel is situated at the top of a hill with about a 10/15 min walk to the beach. Going down is fine but coming up can be hard (especially with a pram!) apart from that it was great! Food was what you expect in an all inclusive hotel and they had something edible everyday.

Yannick XXX

We spent 7 days at the Tagoro resort and thoroughly enjoyed our stay. The staff are attentive and quick to give help when needed. On site there is everything you need to relax, enjoy the sun or eat well. If you don't have your own towels you can rent some for 20 euro and the money is given back to you when you leave. Food on site is good and relatively varied: there's a buffet served 3 times a day and a snack bar with slush coffee and alcoholic drinks. fanabé beach is nearby if you want to take a short walk and go out in the evening. if you have a rental car there is no parking directly on the hotel site but several accessible free of charge in the street. there is also a fitness center available from 8AM to 8PM. our stay was really good and we highly recommend this hotel. for the price it was great! thank you for the nice holidays

Mackenzie Kensett

Amazing stay at this hotel!! Enjoy everything about it, the staff were amazing people and very helpful! Rooms were spacious and clean and the same with the balcony. Food had great selection for everything with all the food groups needed! Will definitely be coming back here. Only thing I would change would be the 10am pool opening as I think that’s quite late!

Ross Edwards

Amazing family hotel, staff are very friendly and happy and can’t do anymore to help, entertainment staff are funny. We had a issue with my brother being in a wheelchair and when we arrived the room was wrong, BUT this was (on the beaches) fault, the reception staff couldn’t of been anymore help to get my brother a suitable room. A wide mix of foods, plus can’t go hungry with all the different food times, really entertaining pool activities and also splash zone for the kids. we are looking to come back next year but booking direct through them, HIGHLY recommend for a family holiday. Beautiful place

Craig Morris

I see a bloke named Darren has just left a 3/5 review and I'd say he is near enough bang on the money here! We stayed late July and I've waited over a month before leaving this review. I believe it deserves a 4/5 just about, but I don't have another dreamplace to compare it to. Plenty of food options, I'm pretty fussy and didn't go hungry. We went with another family and my mate is a head chef by trade and he agreed, edible but certainly nothing to write home about. Couple days the food was probably sub-standard and a couple was better than I expected, so overall average. Enough choice, but definitely got a little repetitive. Rooms were clean and previous reviews are bang on about the cleaning staff not stopping & rooms are cleaned daily. Don't need much more when you're all inclusive, but agree about the dodgy air con. Came on and off as it pleased and last 3 days we left it off completely because we all started to fell a little funny. Very outdated system that circulates the air of all rooms on the block. Can confirm the issue with sun loungers too. We had the room whereby the balcony overlooked the stage & pool and the moment staff put the loungers out there were people running down to put towels on them well before the pool was opened. Luckily with 2 young children we all used the splash pool so didn't have to worry, but I can see why that'd be an issue for families visiting. I don't see how they can increase the number of loungers, but I'd say they need to clamp down on people taking the biscuit. We did use the main pool in evenings once it calmed down and no complaints with that, other than for a family hotel I'd have expected more pool activities. In the week I was there the inflatables came out once for maybe 30-60mins...big let down! Arguably my biggest gripe was with the lack of activities for kids considering it's a family fun hotel!? Our kids did enjoy the splash pool (although small) and the park next to it. Arcades room could do with an increase...very small with not much in there and the drinks bar there needs a serious clean! Used to work in a bar and all you can smell is the old sugary drinks from spillages etc. By the end of the week I was put off going back to it, however this is the only part of the hotel I had an issue with cleanliness. Must say, staff were superb, hotel overall is very clean and food is more than okay on the whole. Very much doubt I'd return, but on a budget I felt it was extremely good value for money, particularly as I'm fussy with cleanliness and food...it met my expectations on the whole. Add a few more things for kids and switch up the kids evening entertainment a little (same every single night) and you'd have a very good hotel! We did enjoy our stay though and thank you for your kindness and hospitality. All the best

Sandra Tidbury

Wow! Amazing. Stunning hotel with lovely warm staff who can’t do enough for you. For an upgrade to full sea view when we arrived which was perfect. Lovely location with a nice walk to the harbour. Lots of bars and benches to people watch and enjoy a beer or 2 . The hotel was so clean, everywhere, there was a huge amount of choice at meal times all cooked and presented beautifully. The entertainment was brilliant , especially “Elvis” ! We haven’t been abroad for at least 8 years and it was magical from beginning to end. Huge praise for everyone at Arona Gran ! And thank you very much ❤️

Ingrid Tighe

Second time back with our girls. Chilled vibe; spotless clean; great food and service. Fabulous entertainment; the entertainment team work very hard. Enjoyed Rodrigo's guitar playing. Loved the aqua aerobics and bingo! Gala dinner food was spectacular especially the seafood. Highly recommended.

Timo Shh

Best hotel I have ever been to. The rooms were very clean and the beds were good for us (17, 20 and 49 years old). The cleaners struggle with speaking English but fortunately we could communicate good enough with them to get new fresh towels every day and new bed sheets and pillows whenever we would like. The service was amazing. The staff in the restaurants / bars were very professional and friendly. The only negative I can say about the service are the guys that work at the pool for the towel service. One of them couldn't speak a word English and the other ones were gone sometimes so we had to wait for fresh towels till the day after. All in all the service was great! Next up, the animation. This was so good. Rodrigo is a very good guy and we had a lot of fun with him. We are going to miss his energy and good jokes a lot. I advise everyone who reads this to participate in the animation activities, especially when Rodrigo is around💪🏼 The gym is the best gym I have ever seen on holiday. A lot of devices. Some were missing, but I think overall it is a complete gym for anyone at any age with any goals in fitness. For the location, I give 4 stars. This is because it is a 20-minute walk to the closest bus station, which can be tiring in the hot weather. The hotel is very close to the sea and beach and it is easy to go to some shops and restaurants nearby. The food was amazing, especially the breakfast. Everything was fresh and tasty. 5 stars for food. Finally, the pools. The pools were very clean but also pretty warm, so it wasn't 'refreshing' when we came back from a warm day of excursions. If you ask me, the pools could be a little colder in the summer. The sunbeds and sun umbrellas around the pools were amazing, so for people that like to lay down outside in the sun or shadow, this is a great place. In conclusion, very nice hotel. I hope I will come back in the future.

Inga Elphick

Just finished a wonderful stay at this hotel. Stayed half board. The quality of food was first class. Aqua-fit each day was great fun, the pianists in the evening were superb and evening entertainment by the pool was varied and entertaining.The staff were attentive and professional and the hotel was kept beautifully presented. Special mention to Valentin in the restaurant and Rodrigo from entertainment. Both went the extra mile, particularly on my birthday. We would definitely return.

C James

Stunning hotel, especially inside with all the greenery. Pool area is lovely and lots of sun beds. Spa area is really nice and not bad for €10 for an hour. Dinner and breakfast are fantastic, lots of variety always kept stocked up. Dessert could have been slightly more varied as felt like just lots of different types of mousse cake and then ice cream. All areas were kept really clean and inviting. Entertainment was decent, had options everyday but perhaps not always stuff that will appeal to everyone. The trio of lads doing acrobatics and dancing by the pool were lots of fun! Would totally recommend this hotel to anyone! Lovely relaxing holiday

Chris Organ

Nice room, we were upgraded to a double (Just mind your head on the way up). It was clean and maintained. The restaurant had lovely food and a nice selection of mains, puds were a bit limited. The service was normally good, but the bar staff were sometimes busy and stressed, causing drink orders to be forgotten at lunch when orders were taken by the restaurant staff or long wait times in the evening. It had 2 nice size pools, a large pool for big kids/adults and a upper pool where it was more chilled, plus a splash pool for toddlers. The hotel was about 20 mins walk to the supermarket.

Samantha Young

The grounds of the hotel are superb! The colours and designs are made to look Moroccan/ Old Spanish, with the rooms being a modern touch. Possibly the best hotel room we’ve ever stayed in! We got upgraded for FREE! Which meant we had an upstairs which lead to two private sun loungers, a shaded seating area and a jacuzzi! The room we stayed in was huge and modern/ well designed. The staff are so friendly! The only downside to it, was the food. We went all inclusive for a week, and after day 4, we were tired of the repetition on food options. The buffet area is quite small, and not many options to choose from. Another reason for a degraded star, was the pool area. It’s not the same as it was advertised. We were hoping for the artificial grass surrounding the pool, that isn’t there anymore. I’d say it’s more of a kid-friendly hotel, rather than just couples, as, if you want to get away from the kids, or to have a relaxing break, you won’t get it here unfortunately. The kids stay in the pool til 9pm, and it is constantly filled with large inflatables, so there’s barely any room to have a good swim or chill out. We would return, however, for our next holiday we will be looking for an adults only hotel. Overall, the hotel itself was beautiful.

Katie Player

We have just got back from a 10 day stay at villa mandi and all I can say is wow!!!! Upon arrival the man on reception was really friendly and funny and got us checked in very quickly. Walking around it didn't feel like a hotel but a lovely little Spanish village and our room is amazing. We staying in a 2 bedroom duplex with 2 bathrooms and 3 balconies. It was really clean and was cleaned every single day we were there. After reading reviews on the food I was a little apprehensive about how it was going to be and now I can't believe anyone would complain. There is soooo much choice! And also a chef who cooks fresh for you including steak, chicken, pork, kebabs, sausages and so much more. We couldn't of asked for anything more. The staff were very attentive and we had our favourite waiter Pedro who was so funny and brilliant with the kids. Around the pool you have 2 ladies who keep kids and adults entertained and they were both amazing but have to give an extra shout out to Aurora who went above and beyond they really did make the holiday fun. Evening entertainment was good there is nothing I could complain about. We are ven thinking about coming again next year as we loved it so much! Great family holiday away

Jacob Froggat

We have just come back from a 2 week stay here at Villa Mandi, perfect family hotel. It’s located about 10 mins away from the main strip and they put a free bus on every morning to both the beach and Sian park. The entertainment staff here Claudia and the gentlemen didn’t quite catch his name are fantastic. They both put 100% in to everything they did and are brill with kids. (Water polo is not one to miss) Fantastic! The food here is ok. It’s very much the same each night and day but there is always something for everyone. And the food that was on was cooked well and Tasty. Breakfast I would say is definitely the best meal of the day. (Restaurant staff were also very friendly) Rooms are very clean and tidy. The maids were in every other day with fresh towels and bedding. My only disappointing opinion is the “all inclusive” not everything is- some drinks were not included and non of the ice creams were included which I found very strange due to every other hotel we have stayed at has included all ice creams and drinks- the pop ie coke Fanta and all your spirits and beers ect is all included and tasted very good. However the disco room of an evening everything was just flat and not cold. Overall I would stay here again and recommend it for family’s! And just another special thankyou to the entertainment team here. 10/10 to you both! Jacob, Jade, Kylam and Kaleb

Nicola Moore

We had an amazing weeks stay at villa mandi golf resort. 3 adults, 4 kids and a baby. Staff were amazing. The kids entertainment team were fab. There was always something going on around the pool area and there were plenty of sun beds available. The rooms were lovely. They were clean, spacious and the beds were comfy. The cleaners came in 6 days out of 7. I would highly recommend this place for a quiet family holiday. It is a bit of a walk to the main strip but taxis were easy to get and not very expensive.

Iulia Boagiu

The overall hotel experience is absolutely great 😍. Staff is really nice and attentive, the rooms have spectacular views of both the ocean (sunsets) and the mountain. 🌞🌴 Food is really good, with good variety - everything gets changed each day, a lot of choices of meat, fish, sushi, shrimp, lots of sweets. On the H10 membership aspect, we only had a birthday surprise one day, which was really nice and felt special. The only strange part is people (other disrespectful tourists) occupying your table if you leave to bring food, we experienced this even with glasses of drinks on the table and other personal items, other people just sat down on our table when we returned, drinking from our glasses.. Other than that, everything was really nice and we really enjoyed our time here. We will definitely choose H10 again. 🥰

Laura

I stayed at this hotel with my sister for a week and we had a lovely time. The room we were initially allocated was extremely small so we asked to be moved and were moved to a much better room. The reception staff maintained that all double rooms were the same size but the one we were moved to felt a lot bigger and had more space to move around. The first room had the bed in the middle with hardly any space either side of it and then an awkward unit at the end of the bed which housed the fridge. We moved to room 300 which was much better and allowed us to enjoy the rest of our stay. The buffet restaurant has the biggest and widest variety of food on offer that I have ever seen. Lots of fresh cooking stations and you can get fresh pancakes made at breakfast and dessert with lots of choice of toppings & there is also a chocolate fountain each night at dinner. The pool areas are lovely, in particular the adults only area with the infinity pool and sun loungers in the pool. This is a really relaxing area and has a drinks truck there where you can get different hot/soft/alcoholic drinks. The hotel is in a great location, only 5 minutes walk from a huge choice of shops, bars and restaurants so no need for taxis and it isn’t too far from the airport also. The room key is in the form of a bracelet which I wasn’t a huge fan of as I don’t like always having to wear this. I left mine quite loose so was able to take it on and off and just ensured I had it on me when I was walking into the hotel so it was visible to the security guard. This is also how you are charged for drinks in the hotel and you then pay when you check out (unless you reach the 200€ limit and you will then be notified and asked to pay the balance). Again, I wasn’t fan of this as it was hard to keep up with what you were buying and you’re not able to see the prices of things so you could soon rack up a bill if you weren’t careful. All of the staff we encountered and spoke to were extremely polite, helpful and friendly which is always lovely to see. Overall, we really enjoyed our stay and would return to this hotel again.

iulian Bunghes

Not enough sun beds. People queuing since early morning to get them. Beside this, feels like a lot of uneducated people coming to this hotel as they running and holding from 3 to 6 sun beds per person. And 10 min later all beds busy and no people to swimming pool. When I highlighted this matter to reception, I been told they are aware and that they do all they can.Definitely they don’t do nothing as I watched from the balcony for 7 days same cheap show. Unfortunately I can’t add a video here for everyone to see this. This would be easy sorted if more staff would be present on pool opening and removing the towels when people leave or have more than 1 towel. Or staff present there from 08:00 to 09:00 and only allowing 1 person with 1 towel. Short story. If you want a hotel with decent food, cheap show in the mornings and staff that talks polite to you just to get rid of you ( saying this as they told me they aware and do everything they can with pool issues) . Here you go.

Adam Rusinek

The hotel is perfectly located, in the main tourist area of ​​Tenerife. A very good starting point. The rooms are clean and good size, the bathrooms are clean, the hotel keeps everything clean and tidy. Food very high standard. A very nice place, even we have very high expectations from hotels, we really like this hotel and this is a place worth coming back to. Negative opinions are far-fetched, I was afraid after I read the opinions, but the hotel turned out to be a very good choice. The staff is very helpful, they cooperate with a car rental company, they deliver the car to the hotel, and when returning the car, just park it near the hotel. It is true that it is sometimes difficult to park to the evening hours, but it is worth squeezing between the cars, and after 10 p.m. the parking lot becomes empty, it is worst on the weekend. Close to taxis, bus stops, most attractions for children (and not only) are in the area, close to the highway and you can go sightseeing. I heartily recommend it, we will definitely come back. Thank you for a wonderful stay ♥️

Briony Downes

We have just checked out from a big family holiday, all inclusive for 7 days. Grandparents , parents and kids. The hotel was pretty perfect for what we needed. Loads of choice of food and drinks, lots of activities for the kids, loads of entertainment which was very varied. Our favourite was Follow the ladies. Our kids enjoyed all the "teen" activities. The Africa show needs a major update - inauthentic and behind the times. The foam party was an absolute hit with the kids and the Friday night party was so well put together - it far exceeded expectation of the entertainment. The staff here are absolutely exceptional. Always friendly, amazing with the kids and they work super hard. Thank you to all of them for an amazing holiday. They were always helping before we needed to ask for help. There were plenty of lifeguards too. The staff really are to be commended. Rooms are a little bit basic but honestly there was so much to do we were hardly in them anyway. I think the safe should come as standard but there is a 15euro charge for that. Location is great. There are all sorts of shops nearby. And if you come out at the promenade and turn left there is swimmable beach only 2 minutes away. There are also no hills, completely flat walks. Food and drinks options were fab. We were never hungry or left without a drink in our hand. It would be nice if groups such as ours we offered help with booking meals in the hotel restaurants as we struggled to all be together until the final evening where we had to book early in the evening. However, in the buffet area there are large tables readily available. Overall I would not hesitate to recommend this hotel to families. We were very happy with our stay. Photo attached is of the adult only area.

Hannah Wubs

Lovely hotel, great location with beautiful views. Nice food especially the excellence breakfast. Clean rooms and beautiful views from the balcony. And most importantly great entertainment team. Fabio does an amazing job at keeping everyone entertained. Sofia is a good fit for the entertainment team. Super enthusiastic entertainment. Very friendly staff who really try to make your stay as good as possible. Especially the hotel sisters (I don’t know their names) go above and beyond. I also hope to see Alberto as a manager next time we come. The only thing that we missed was a bar to sit later at night, as the bar closes at 10. Best holiday I’ve had in a while I would really recommend this hotel!

Maria Cerchez

Totally loved it! Rooms were clean, and ours was huge. The food was wonderful, the staff was nice. The ocean was cold, but that's totally normal. The only thing I didn't really like is that there were only two small pools, one with deeper water, and one with shallow water. It wasn't really busy tho. It was great. View was breathtaking and the whole island is pretty. I highly recommend it!

Liliana Silva

I can’t rate this hotel as a 4-star hotel because it lacks lots of stuff when compared to a 4-star hotel. It’s a family hotel if you have kids only up to the age of 10/12 years old. There is no entertainment for teenagers. The food is a disaster in my opinion. Only fruits and cheese can save the offer. The food is very bland and no seasoning, missing salt. The juices are extremely sweet and I can’t understand why. The coffee station is only available during breakfast. The chance of having dinner at the pool restaurant, in one of the days is seafood but you only get seafood at the entry course. The other choices for main course is fish or meat besides mussels or seafood pizza. And fish is different from seafood and so is pork. The dishes seem to be of food taken from the buffet and served on the plate at the table. That’s just it. Nothing special. And cold food. The food availability strictness is surreal. At 9:59 am they switch off all the lights and start removing food. The same happens at lunch and dinner time. And also at the snacks station. Need to improve A LOT on the food area. As far as price, there are better offers for the same amount of money in other regions in the world. Not worth the money. The beach nearby is black sand and the water is full of oil from the boats. Not worth it. Some shops and restaurants at the hotel entrance but nothing special. Area full of cockroaches due to climate. One more thing: at the ground floor bedrooms you can hear the house cleaning cart going back and forth on the concrete floor. Won’t repeat for sure.

Luke Houghton

Lovely family friendly hotel. Restaurant staff went above and beyond to cater for our child who is dairy free and couldn’t do enough for us. Animation team were the best we’ve ever seen! Really made our stay memorable. A huge thank you to all staff.

Victor Mihailescu

The location is great, between the commercial street and the beach. Everything you need is within walking distance. The hotel staff is very friendly and always smiling. Breakfast is well-designed with everything you need. They try to please everyone. Dinner is nice as well, but not wow. I recommend going out for dinner. If you want to properly see the ocean, ask for low-numbered rooms (1-15) or the northern ones. The swimming pool area is very crowded and noisy because it is not that big relative to the hotel capacity, but it offers everything you need (a bar, a water playground for kids, and a baby playground). The entire hotel is very kid-friendly. The only downside I discovered regarding kids is that it is difficult to access the beach with a stroller because there is only a staircase toward the area. So you need to carry the stroller in your hands. Rooms are large, but the bedroom is small and located near the room's entrance, so it only has some high, small windows toward the corridor. We had twin beds on wheels, which was very annoying for a couple to sleep on because they moved around easily. The pillows were also not very comfortable and only came in one softness and shape. The good thing, especially when traveling with babies, is that there is a kitchenette equipped with everything you need. The terrace is large enough and has a table with four chairs. The rooms toward the swimming pools get music shows each evening from the hotel and also from other bars in the area, which is not very pleasant if you want to relax. Regarding this, the soundproofing between floors is very poor, and if you are "lucky" enough to have a family with small children on the upper floor, you will get up very early. The annoying part of moving around the hotel with a stroller is that the elevators are very slow and not very smart in taking orders. However, using the stairs is very fast. Overall, it was a good experience at a fair price. We could even park our rental car in the underground garage. I don't know if it is a hotel I would return to, but I have no major complaints about our stay.

Alison Codd

Another excellent holiday in this lovely friendly hotel. The food is great with lots of choice. Our room 448 is a good size with a balcony. Fabulous days by the warm heart shaped pool overlooking the palm trees and sea. The animation team are always offering a range of activities for the guests. They are friendly and welcoming.

Nikky Smith

From the moment we stepped into reception we felt extremely welcome and valued. The hotel is beautiful, very clean and comfortable. The pool is a perfect size and chilled. Sunbeds are easy to get and no crazy dash in the morning. (9am you can put your towels out) A little back ground music would be a good touch. The food and drink are fantastic, great selection and tastes amazing! BBQ on Mondays! ALL of the staff here have treated us like family! It feels as if we have been here before. They are all warm and welcoming, nothing is ever a problem. I need to say Carmen our evening bar lady has been ABSOLUTELY AMAZING!

Jackie Campbell

Fantastic hotel! Ainara, the Receptionist was so helpful in getting us a lower floor with our rooms on the same floor as my friend does not like to go in lifts. The hotel is exceptionally clean, the food delicious with lots of choice and the staff are so friendly and helpful. The evening entertainment has been great with visiting guests. Great animation team. Will definitely be back! 👏

Margaret Campbell

From entering till leaving top notch service. Cleanliness was exhibited throughout the full hotel. Housekeeping excellent . Will return without a doubt x shout out to Asia in restaurant and many others and animation a super bunch and so friendly so glad visited and Patricia on reception a wonderful asset

Birte Vandervoort

This hotel has everything you need. The rooms are very clean and spacious. The bathroom is very modern. My boyfriend and I are staying in room 347 and it has everything we need. The pool, the staff, the animation team, everything is amazing! Great food with new things every day.

JOLA NTA

I will definitely return to this hotel :) Room 8041...Huge, great views, beautiful bathroom, huge comfortable bed and beautifully decorated, privacy, two balconies, two TVs, sunny and bright . Sea view and mountain view. Incredibly pleasant surprise. Hotel modern and clean. Staff very friendly, helpful and courteous. 10/10. I have already stayed in many hotels in the area, this one surprised me very nicely. I can't wait to return! Price very competitive with similar hotels in the area. Amazing and Very friendly hotel.Great location. Everything was fantastic.. Thank you 😊

Tom

What can I say? This place is amazing! Had the pleasure of spending a week here, everything is clean, fresh and tidy. Always a smile, you’re only a short walk from the beach if you want to pop down. Plenty of things to explore and visit in the area too. The app used for booking sun beds is a brilliant idea and saves all the sad acts running there at 5am. All inclusive is good, only thing I would say is have it extend to 12, so people can enjoy a drink once the entertainment is finished for an hour. Adults only. 100% will be returning.

Michelle Butler-Quinn

People working here are brilliant, but some of their processes need fine tuning. Beautiful building. Good quality. An additional bin in bathroom would help. Also being able to link devices to TV so that you can watch your own movies etc.

Sam Agar

Just spent a week here and was blown away. Unbelievable hotel and amazing facilities. Special thanks and shout out to James as front of house, the guy is an absolute credit to the hotel, total professional and went above and beyond to make my stay as enjoyable as possible. Cannot recommended this hotel more highly worth every penny!

Robbie Atkinson

Arrival and Room Wow, arrived at the hotel and just the entrance made me smile, clean as a whistle and it drew me in, what a great start. We had the most warmest of welcomes from James on Reception, probably the most informative ever and we went straight to our room. We were here for 10 nights half-board and paid for a pool view for our honeymoon, so we were delighted with the room and the view (we are both early 50's and went as a couple). The room was kept spotless and towels changed frequently, thank you. Don't really need to mention the facilities in the room, its what's documented when booking, the Mrs said there's a good hairdryer too, no need to take your own. Food & Drink Breakfast was really good, a buffet breakfast with plenty to choose from and my picky-eater enjoyed it too (and she loved the sparkly wine). You can swap lunch for your evening meal if you give 24 hours notice (a select number of times - you should ask), we did on one occasion and found it just as satisfying as breakfast. Evening meal was also enjoyable, lots to choose from; various meats cooked while you wait or freshly cooked, fish, paella, Mediterranean selection, and copious amount of cakes, jelly and fruit :) I know hotel buffet lunches can be more or less the same but the quality of the food complimented by the staff who really worked hard to make your experience memorable makes this place feel really special. BTW check out The One restaurant if you are half-board or all inclusive (you can eat there a number of times, please check, but make sure you give notice), we paid extra for the meals there although you don't have to but the meals were really good :p Staff All staff who we met, who helped us with drinks, food, enquiries, or just general chit-chat were great. Thank you to you all for making our honeymoon special. Entertainment The animation team got everyone in the pool for some aerobics each day (make sure you get your noodle) and then afterwards there's a game of water polo, they put good music on too. The evening entertainment was really good, we can't pick a night where the entertainment wasn't too good, always something different, mainly singing or music, but check out how they've converted the hotel's windows into a big tele ;) WOW ! Entertainment finished at 11pm, that's when the Lion bar nightclub started. Location Really good location as you are only 5-10mins walk from the beach, bars and restaurants, there a mini shopping centre over the road that leads to more bars and restaurants. Read up on some of the review on the restaurants so you're not disappointed when eating out. We experienced 70%+ humidity whilst we were there with temperatures over 26c. To sum it all up, this place is mint, warm, welcoming and a great atmosphere, we're starting to love Costa Adeje and this hotel. We'll be back, actually already booked up to go back to Princess Inspire next year, we can't wait. A big thank you again to all at the Princess Inspire for the hard work and effort you all put in to make our holidays special, see you next year.

James L

Third time here. Seems to be every 5 years. Great location, short transfer from the airport. Friendly staff and considering what is around very peaceful. Good selection of food and drink. 1 pool split into two, one of which is "allegedly" heated (not particularly warm, but that does not matter). Restaurants and bars within easy walk from the hotel. Beach just beyond (less that 100 yards). A favourite and we will be back.

Vesper

A nice hotel, comfortable rooms well presented with all the amenities needed. Very clean throughout. We stayed all inclusive and food was satisfactory but nothing special. Not all drinks are included in the all-inclusive, so you have to be aware of what you order, including the better cocktails. We had some pictures done by the in house photographer which were lovely but unlike other hotels we've stayed at the package was over priced €490 for them so we ended up just buying a couple of loose ones, surely it would be better to make it more manageable for the majority of people so more can afford them rather than a few only buying them. The hotel is positioned in a great location and staff were very friendly and efficient especially the restaurant staff, they work so hard and never stop moving. Overall, it was a nice stay.

Jane ord

Our second year in this beautiful hotel and it does not disappoint. We are on our last day tomorrow and know already that we will be back next year. The hotel is spotlessly clean, food is amazing and the manager should be extremely proud of all of the hotel team, each and every one that we encounter is friendly and professional and take a pride in delivering the ultimate customer experience, they work so hard. Our room which is a suite is outstanding. This hotel should be a 5 star. Thank you for an amazing holiday xxxx

Ralph Lauwerysen

Guayarmina Princess Hotel is an excellent hotel, located in sunny Tenerife. In this hotel, you can enjoy a luxurious vacation on several fronts. You will find rest, comfort, and culinary delights awaiting to complete your holiday. The hotel offers excellent customer service. The friendly welcome at the reception desk immediately set the tone upon my arrival. During my stay, the staff were quite attentive, offering their help with a real desire to assist me with everything I needed. This was helpful because I was able to enjoy a more comfortable and problem-less experience at the hotel. Instead of worrying about technical difficulties, I was able to relax and make the most of my time at the hotel. On top of this, the hotel has their own app that allows me to make various reservations during my stay. I was able to book poolside chairs, as well as dinner at any point during the day without having to physically attend a service desk. Breakfast is also quite impressive. The hotel has an extensive menu, offering numerous dishes and side options to start the day. This includes freshly baked bread, cereals, fruits and more. There truly is something for everyone. An extensive buffet is also provided for lunch and dinner. You can choose from a wide selection of starters, hearty main courses and delicious desserts, all served in a pleasant setting. Furthermore, the option to dine outdoors, in a cosy setting, adds an extra touch of charm to the whole culinary experience. Lastly, the rooms in the hotel are generally satisfactory. They are sufficiently large and are decorated with careful attention to both aesthetic detail and comfort. Within the bathrooms, there are large showers with ample space. These come stocked with all the everyday essentials such as shampoo, soap, and toothpaste. Also, thanks to the hard-working cleaning staff, the rooms are always clean. However, I will note that the rooms near the boardwalk in the hotel are subject to loud noise during the nights. This is something to take into consideration during your stay when booking a room. Concluding, the hotel has a great range of amenities. The helpful staff, delicious food, and clean rooms all contributed to a great stay overall. All travellers looking for a memorable and satisfying (family) getaway will appreciate this hotel’s numerous offerings and impeccable customer care.

Kevin Lee

We booked this for our honeymoon. Absolutely loved this hotel, from the moment we arrived everything was beyond our expectations. We booked platinum and had our own check in reception, separate restaurant and infinity pool and bar. The rooms were great and spacious and the food was like eating out in a decent restaurant every night. I can't comment on the standard rooms/restaurant and pool as we only used the platinum facilities.

Anne Hesketh

Nearest beach shut off due to contamination such a shame. Rooms basic but OK, no minibar fridge in our room. Bathroom fittings bit old and rattly. Shower over the bath basic but worked fine. Staff very busy and polite. Food buffet style, some days better than others with the dishes but always a good selection- good desserts. Tenerife very hilly so take trainers to walk around in or do hill training before 😁

Vasil Barzakov

I recently stayed at Hotel Magec and was thoroughly disappointed with my experience. The staff were incredibly rude and unhelpful, showing no regard for guests. The rooms were dirty and in poor condition, far below what one would expect from a 4-star establishment. Basic amenities were lacking – there was no fridge, no air conditioning, and not even glasses for water.The food was monotonous, with the same dishes served every day. Communication was also an issue, as the staff did not speak English and were consistently rude when approached. Additionally, there was no parking available, and the pool was filthy. I strongly advise against staying at this hotel.

Daniel White

Stayed here for 7 nights. This is my honest opinion and it is not to help or hinder the hotel. The room : it's a good size and is very clean. It is cleaned daily and you get a balcony with chair and table. It also has ac which i found was quite effective on the hot days. The shower was decent the only issue I found was the water took ages to drain. All in all I was happy with the room Staff: All staff I interacted with were very friendly and I felt welcome at all times. If the rating was based on the staff I'd have given five stars Food: This was the biggest negative for myself. Most of the food I encountered (and I'm not a fussy eater) was just not nice - either Luke warm or flavour and consistency seemed undesirable. However I did always find something on each meal time that I found okay. I just never found myself looking forward to meal times. Drink: The drinks were decent and there was a wide variety. They were pretty much to my expectations for what I was paying for on the all inclusive. Location: plenty to see and to do. A few really nice night clubs. Definitely the quieter side of the island compared to the south. I did like the area myself though. Overall I enjoyed my holiday and the people I met. I would possibly stay in the hotel again but not all inclusive as I didn't enjoy the food. P.s i saw alot of concerning comments about cockroachs before I came. In my entire stay I did see 1 on the rooftop bar. But none anywhere else.

Jasmine Tremain

Awful, I would wish a trip here to my worst enemy. Worst thing was the food poisoning + the food. The food tasted bad, the salad was warmer than the meat. 3 out of 4 of our group got very sick with food poisoning, every night we heard people throwing up. The lettuce had a lot of bugs in it. The rooms weren't particularly clean. There was hair in the shower when we arrived. The rooms were very basic room. There is a mini fridge, safe and hair dryer. The staff were stand-off ish and not helpful. It was advertised as food closing 10 but in fact 9:30 so we had no food first night. There's no food between meals, not that I recommend eating any of their food. So we had to go find 24 hour store a few roads away the night we arrived, for crisps for dinner. The lady at reception failed to mention there was a vending machine in the foyer round the corner, which we saw the morning after. The cocktails are not included with ALL INCLUSIVE. Also the wifi was bad. Whatever you do not stay here, for your own safety.

John Eggleton

Well , I dont know where to begin . I dont think this is a 4-star hotel at a push 2.5 ! The best thing about the room was the air con . Everything else is so basic and standard . The food was awful. I didn't have a decent meal there , it was pretty much the same food all week . I went all-inclusive. This was a mistake. Some of the staff were rude and arrogant, and others were pleasant . It seemed to me that they would bring other people drinks , I always had to go to the bar . The all inclusive drink were not the best . On my final day, there was no electricity for 3 hours in the morning , without any notification. The location is great, but I would not stay at this hotel again

mamamia TCM

I would like to leave this review for the hotel to learn and improve from. This was my first time in Tenerife, and I booked a 4-star all-inclusive deal that fit my schedule and flights. Upon arrival, my first impressions were good. The rooms were great, and the front desk staff were helpful, though they could improve with a bit more friendliness and customer service. The location is average, depending on what you're looking for. If you want to relax and enjoy all three meals provided, it’s suitable. However, if you want to explore, be aware that the area is hilly. Going downhill is fine, but climbing back up can be a challenge. There is a free hotel bus service to the town center that runs on a timetable. Regarding the food, I believe there is room for improvement for a 4-star hotel. Housekeeping does not come every day to tidy up the room. The pool area is small but acceptable. What really bothered me was the customer service in the restaurant. While some staff were great and provided good service with a smile, others lacked in this area. There is a chef at the grill who prepares burgers, meat, omelets, etc., but one tall lady chef, in particular, was not up to par. She was unapproachable and lacked customer friendliness. In my opinion, she should work in the kitchen rather than in front of customers. Additionally, the TV entertainment in the room was poor. I could not find any English channels. For a 4-star hotel, they should cater to all guests by providing at least one English news channel and one English movie channel. Overall, this hotel is okay for a short break, but with better attention to customer service, it could be much more appealing to holidaymakers. Would I return to this hotel? No, but I wouldn't say it's a bad hotel; it just needs improvement in the areas I mentioned.

Jennifer Zangeneh

Lovely Stay We had a wonderful stay at AluaSoul Orotava Valley in Tenerife. Our room was beautiful, with a tasteful decor and a stunning sea view. The staff were friendly and always greeted us with smiles. The selection of drinks was great, and the variety of food offered was impressive, though a bit more seasoning would have been appreciated. The pool area was pretty, and the bar was a nice spot to relax. My only wish was that the pool opened earlier than 10am, as I enjoy a morning swim before breakfast, but that's just a personal preference. The rooms were surprisingly quiet, allowing us to get a good night's sleep each night. The free parking next door was very convenient, and we liked the location. Having a car made it easy to explore the area. Just a heads up: Puerto de la Cruz tends to be cloudier than other parts of the island due to its proximity to the mountain. Overall, we had a great experience and would definitely recommend AluaSoul Orotava Valley. We would happily return for another stay.

E S

Rooms are the main plus for this hotel because you actually have a suite and it is very spacious. Worn out rooms, occasionally mould in the bathroom but at least spacious. The rest is really not worth it. If you are a smoker, forget about it. It is a non smoker hotel snd you are not allowed to smoke even on you own balcony! Not allowed to smoke outside in the swimming pool area either. We did not get any notification about this restriction when we booked and we felt missleaded. We had only breakfast included and we made the best choice! All inclusive and half board are not all all worth it from what we saw. You have tons of limitations in spite of being "all" inclusive.

Roman Sobkowiak

Staff were friendly and polite, hotel was kept clean. Facilities were good. 3 minor issues, very hilly as in mountainous area, breakfast were only lukewarm apart from the omelette which was cooked to order. Evening entertainment went until until 11.00pm every evening), due to the open plan design of the hotel between floors the noise travelled upwards.

Viktor Binda

The best experience I ever had. We stayed for 2 weeks, and it was amazing. The staff was very friendly. Housekeeping, Terra restaurant, Kentia pool club, Aqua bar, and reception. Guys did an amazing job, and definitely, we are definitely coming back next year.

Melanie James

It wasn't a great first night as we arrived late with my partner and a cranky 1 year old and there was no travel cot in the room as I requested but that got sorted first thing in the morning. It's ashame there is no double beds only 2 singles but we just put the beds together. Mattresses a little on the hard side not very comfortable for my liking but other than that everything was great. Receptionists and housekeeping were so lovely and smiley! Everything was clean and tidy, food was good! Great views from our apartment.

Jonathan Audus

Major disappointment! I feel terrible for booking this resort and really feel like I need to make it up to my wife. This hotel all but ruined our honeymoon. Rundown, entertainment ended by 10pm, no air-conditioning and the fan barely worked. The food was dull, the pool was small, the staff weren't helpful, the facilities were shocking and the surrounding area lacked any kind of entertainment. Many guests complained about there being no karaoke even though it was advertised on the events list, on 2 consecutive weeks. All planned events were totally underwhelming and ran by one! man who seemed to work from 10am - 10pm. I'm certain my terrible review will appear as if i have some kind of issue with the resort but what can i be but honest. Even though the hotel is a little off the beaten path i chose it because it scored 78ish on the review sites. But how this can be a 4 star resort, god only knows :( Oh, and if you want to see the local beach?!? (blanketed in dog sh**) check out this photo.

Julie B

Finishing on our last day here. We have had a wonderful time here. The cleaners were lovely ladies and did an excellent job. Our apartment was a two bedroom and it had three balconies. It was beautiful. The rooms were clean and the kitchen was well kitted out for a holiday. The entertainment at the hotel was good and kept the children amused. We wouldn't go for the food next time. For the money it was okay I guess but could be a lot better. We did half board which was ideal. So breakfast and an evening meal. Which you can swop if you wish. I.e. we ate out one night so we had the lunch the next day instead. The pool area was spotless and was cleaned every morning. The lifeguard is lovely and very friendly with everyone. One of the fans had a screw fall out and it was fixed the very next morning. Overall we had a wonderful experience in this hotel. Highly recommended it but suggest you hire a car. We were able to around with great ease and see more with the car.

Julie Salmon

Beautiful and clean, apartment big, staff are very helpful , restaurant menu quite plain and the same everyday. Breakfast buffet has lots of choice, but they should give you a clue as to what it is , especially when you are a pescatarian. Would however recommend to others, we used it as a base and travelled into Los Christiano every day, lots of little restaurants close by which offer a good variety.

Ain “'t nobody got time for t” hat

Nice place and in the process of being fully refurbished. At the moment the place is good but dated, the views are ok and the pool is a bit small. But we feel so relaxed hereand it is a nice location. The staff are great, there is some pool side entertainment every day and the restaurant is good too, especially the restaurant staff. We have been 3 times now.

Ioan-Radu Simion

I recently had the pleasure of staying at the Be Live Hotels Only for Adults, and it was a wonderful experience. The food was excellent, with a variety of delicious and well-prepared dishes. Every meal was a real delight. The staff was extremely friendly and helpful, always willing to assist and ensuring that guests felt welcome. The atmosphere was very pleasant and relaxing. Being an adults-only hotel, it was quiet and elegant throughout. The rooms were spacious, modern, and very clean, providing all the comfort needed for a pleasant stay. The activities and entertainment were varied and interesting, ranging from yoga and fitness to live music and shows. In conclusion, Be Live Hotels Only for Adults is the perfect place for a relaxing vacation. I highly recommend this hotel and will definitely return.

Daniela Lozovanu

The room was clean enough, they cleaned it every day, but the towel was only changed once in 5 nights. In March, the room was quite cool, the extra blanket was very thin. The food was tasty and quite varied. The fruit was great. The hotel was very calm and quiet, you could relax well. Every evening there was some kind of event to entertain the guests. The staff was very polite. The hotel is close to the beach.

Tony Holt

Great place staff are really friendly and helpful. Food is good pool is good but be careful as it is a little slippery, best ware footwear if possible. Very close to town so lots to see and you can get souvenirs. Also a big pluss is that loro parque is 10 minutes walk from here. €42 per adult . The only downside is that the beach is out of bounds due to sewage, bit of a shame as the beach looks good, Apparently if you don't mind a walk you can use the beach further along

Sinead Millea

Well run hotel, albeit older than others in the town. The staff make this place, they're incredibly welcoming and they made my stay so relaxing. Ask for a room away from the elevators, the building is old so they're very noisy. Once I was moved away from the elevators, the room was quiet, day and night. The buffet was packed with lots of choices at each mealtime with a wide variety of dishes to suit all nationalities there. My only criticism was the quality of the ingredients used let some of the dishes down. I have issues with my back and the staff were very accommodating when I asked for extra pillows. The hotel is located a short walk from the centre, the beach, the bus station, pharmacy, local bars and restaurants, plenty of supermarkets, and Loro Parque. There were lots of places to relax at the hotel - the pool with plenty of sunbeds available, peaceful terrace, sofas inside, and a library room with massage chairs. There was entertainment each night but I only went to the piano night and that was lovely. Overall excellent value for money.

Damian Jakubik

This hotel is just a disgrace to be offered for the guest. I been there with my holiday package purchased via tour operator. That what I have experienced there was shock and absolutely out of respect for guests. When we arrived in same day we find out that the nearest hotel the most famous beach allow access to water and swiming is CLOSED since 1 month already as water is poluted and been few cases that people landed in hospital. Hotel with that knowleage doesnt let our tour operator know about beach clouser, so we have not got a chance to change our booking. Thanks God TUI confifm it with hotel and manage to change our localisation after 4 night in that hotel for other hotel in Puerto. Closed beach was not a only one issue that we noticed in this hotel. Kitchen and served food were absolutely awful, not big choice, same things day by day just re heated meat, the cheapest and worst, every day we had stomach issues and we avoided eat there. Service is another issue that you can ocur there, waiters do not even notice that you call them and try order drinks or order anything else during lunch or dinner. No refilled cold drinks. Coffee only for breakfast. Swimming pool and sunbeds are dirty and not cleaned since ages, same as any other 'atractions' in the hotel. Darts... just two of them and both broken, pool table out of service, everywhere plenty of rubbish at 9.00 am until the evening. Service in reception completely joke, when we were leaving hotel we kindly ask for ordering taxi, they cannot handle even that and ask us to walk to bus station. In our new hotel taxi ordered from reception was straightaway in 2 min and no problem to order it. When we were leaving hotel after 4 out of 12 night noone even say sorry or apolygy. Not even simple good bye. Positive? We left as soon we find new hotel and that was the turning point for our holiday.

Oleksandr

The water in the washbasin drains for 5-7 minutes. I called a plumber at the reception - nothing changed. The elevators are not able to transport people to their rooms during rush hour because there are only 3 of them on 12 floors. I saw cockroaches twice in a restaurant. Once on a supposedly clean plate and a second time near a tray of meat. Forks and spoons are not washed properly, and cups are generally wet. The Internet barely works. The staff speaks poor English. Not recommended 1/10

DAMIEN

Spent 10 days here and it's been a mixed experience. The hotel, lovely. The staff, lovely, the cleanliness, lovely. But then there's the food here, I've had to go out to eat every day during my stay here, fortunately it doesn't take much to fill me up, but if you're here with a family of fussy eaters it can quickly get very costly on top of the price for your stay. There is a small beach at the end of the road, but the best beach is fifteen minutes away, though it was closed due to wastewater at the time (not the hotels fault, just a note.) Tl:dr: surrounded by great restaurants and with beautiful views, just let down by the food at the hotel itself.

Nai Jailee

1. All inclusive ends at 11pm- you can’t get soft drinks you need to pay. There’s no food or snacks after 9.45 2. The shower head didn’t hold up the shower so you have to wash and then rinse off. 3. The pools are very small, there’s a toddler one that is a square and a rectangular one right beside it but it’s very small. 4. The atmosphere is quiet it’s not for younger guest or people who like good entertainment. There are no nearby bars or clubs just a beach for more relaxing. 5. The pool music is quiet and there is no one initiating games or activities for guest. 6. Food was not great, also there are no omelettes for breakfast. 7. Deserts are very boring.

Ranjana Roy

Definitely not a 4* all inclusive experience. Checked in just now after a whole day of travel and there was no food or water on offer. Had to go out at midnight to find food. Don’t have a lot of expectations for the rest of the trip. Not a place to return to - place doesn’t have the buzz. Never booking anywhere else apart from RIU which has a real 4* experience for the same price. Feels like we paid a fortune for a very sub-optimal experience here.

Steve

The hotel is not bad but when you're on the 8th floor and they turn the electric off 3 minutes before schedule and still stood waiting for a lift it's a joke. The staff never informed us that they stopped the lift. They also the water problems turned the water off for maintenance and guests couldn't even go to the toilet for 5 hours. Lack of communication.

kalina andre

Overall great experience i did have to fight several cockroaches but it’s inevitable. The pool is great and the location is close to the center and the ocean. Great view plus balconies on every room. A great stay. Food is good even if it’s self service Nd the staff is very kind, excellent stay.

Sara Guerrero Luque

My experience is being horrible so far, and I haven't even finished my stay. I came here with my school and, firstly, when we arrived the rooms were all separated in different floors and, since there are 10 floors, we were clearly pissed off by then. The lifts don't work really well and it takes more than 5 minutes to take one, if you are lucky. Then I got to my room and this was the worst by far. Since the hotel is old, the walls have traces of pencil, and so more. The lamps have rotted and the mirrors are REALLY dirty. They don't clean all the floors in one day (which I partly understand) but we didn't know this since they didn't tell us so. We had our towels dirty and we decided to wait for the hotel to clean the room and leave new towels by the morning. Later the next day we didn't have our rooms cleaned, and, of course, there weren't new towels and the dirty ones were still there. We asked for new ones and they told us that they weren't going to give us new towels until the next morning. And, to end this, I put my dress in the wardrobe, and when I went to put it on, it was full of dust. I checked on the walls of the wardrobe and, as expected, it was all covered in dust. The staff is good except for the cleaner that came to my room when I complained and literally told me that nothing was perfect. I paid for a four-star hotel, and this is NOT looking like one. My recommendation is to not come, and if so, don't take the clothes out of your suitcase and try not to shower there.

Alicja W.

First od all don't be suggested by malcontent opinions. Hotel is really nice place, has everything necessary to spend great time in Puerto de La Cruz. Location, good food, nice personel, clean rooms. I recommend for 100%

Dimi Tu

Stayed in the hotel for 1 week mid October and it was good. Hotel and room - the building is somewhat old, but kept in order. In our room everything was working and in relatively good condition. Staff - friendly. Like nothing special, but always with a smile and positive. We didn't have a lot of issues and got all information and support on a good level. Food - we had breakfasts and dinners and it was tasty. The evening variance was very good as everyday there were at least 1 chicken, 1 fish, 1 meat dish + different salads + paella / rice / stew + pizza/pasta + various desserts. Breakfasts somewhat more standardized everyday, but tasty enough. The only real complaint is coffee. Coffee is straight BAD! It's whatever hot drink, but not coffee. Location - very good with shops, supermarkets and a beach are just around. The only complaint was the crowd outside cheering for EURO 2024 qualification games every day. They were damn loud until after midnight. Overall - great value for money. Recommended.

Bert Šega

The hotel, although officially designated as a 4-star establishment, substantively aligns more with a 3-star rating. - Audible transmission of sound from the hallway and exterior into the rooms is noteworthy. - Observable light infiltration from the hallway compromises room privacy. - The absence of a bathroom fan or proper ventilation is evident. - Rooms exhibit a suboptimal air quality characterized by staleness. - Improvements are warranted in the cleanliness of cutlery. - Within the dining area, a recurrent, loud telephone ringing is a noticeable disturbance. - Singularly, the dining area offers restroom facilities for women; the male restroom is utilized by staff as a thoroughfare. - The culinary offerings are satisfactory but tend to feature a mild taste profile, with an emphasis on quantity over nuanced quality. + The staff is commendable for their amicable and accommodating demeanor.

Connor O'Rafferty

What a place to stay. We came here for our honeymoon and specifically chose to stay here from the reviews and pictures. Despite being away from the usual tourist area of Tenerife, the location is well worth it. The hotel it's self is so new and clean, with every room having a sea facing view. It's so close to the sea you never need the air conditioning on as the breeze is perfect to match the sound of the waves crashing. The meals were phenomenal for breakfast and dinner, so much so we never went out to eat as it wouldn't be matched. Each night there was a different style of roast, steak and fresh fish. Not to mention the 8 other hot dishes that changed most nights. The staff were super friendly and close brilliant English, making our stay very easy and allowing us to be the blissfully ignorant Scottish tourists that we are. Highly recommend coming here. I looked at the over arching companies other hotels on the island, with another 4 star hotels honeymoon suite looking the same as every regular room here. The price is mega good.

Kriti Shreshtha

We had a great stay here. It's close to the airport and has many things to do nearby. The view from the room was breathtaking. The staff was also very friendly and everything went smoothly. Giving 4 stars because of the parking issue. It was such a hassle to find parking spot every night. They have very limited outdoor parking spots and the streets are usually full.

David Byrne

Amazing hotel, staff are patient and nice . Rooms cleaned every day, every room has relaxing Atlantic ocean crashing against rocks sound via balcony. Para gliders swoop passed every now and then the roof top pool club is a must. Very relaxing hotel.

Susan Quansah

Enjoyed my stay. Very nice room with a great view of the atlantic ocean. My room was cleaned every day and my favourite thing was the mood lighting and frosted glass features in the bathroom. Overall the other guests were quiet and respectful. My room was near the luggage storage room so around check-out times you would hear people go to and fro with their suitcases but I was not too bothered. Vertigo Lounge was also very lovely with great cocktails and accomodating staff. Great area to catch the sun and also several Jacuzzis. The spa was okay, but not really for me. Not all guests adhered to showering after the sauna and before the jacuzzi/pools so I opted to use the jacuzzis at Vertigo. Great location, close to many restaurant options and easy walk to Puerto de la Cruz.

Christina Caskey Rooke

Great hotel in a great location! Hearing the ocean waves crashing just feet outside the room was sooo relaxing. Staff was so friendly as well. Parking can be a little tricky but to be expected since it's a busy and condensed area. Plenty of restaurants and bars to walk to nearby if you aren't enjoying the rooftop deck!

X MAN X MAN

I have just returned from this Hotel after 11 days . I did get a deal on this hotel but if I had paid full price its still four stars plus on a rating. The hotel is old fashioned in places but there is constant maintenance. You can pick faults with it but I like to look at the bigger picture, It is smack in the middle of Puerto De La Cruz being one of the first major hotels constructed there. The room we had was well appointed and had a fridge but no balcony (not a major issue ) The room cleaning and general cleaning was first class. The public areas and gardens are kept very well , as is the pool area, The pool is not open till about 10 am and they will enforce removal of towels for those who want to hog sunbeds. I am pretty sure the pool has the ability to be heated in the winter months, The attitude and service from the staff was very good. Food was also very good with a full hot and cold selection at breakfast and dinner. You can order your own wine to be kept for use at dinner or a glass of whatever you wish. If you are at the front of the hotel there is now a noisy bar which appears to be emulating some kind of pseudo Ibiza vibe. Obviously the hotel is aware but it is outside their direct control. There are quite a few nationalities here and I found pretty much everyone very friendly and polite. Most people appeared to be about 55-65 years of age which suits me. Obviously it is not party central and I think that is pretty much how everyone likes it. Clearly these are subjective views but I had a great time and would definitely return to this hotel.

Charlie Barrett

Great hotel, great price and location. The pool area was spotless and the entertainment team were genuinely very enthusiastic and provided lots of great games. There is a show every night and a free bingo which we enjoyed. We did have two problems though: Once we were served a burger that was completely raw in the middle at dinner, we didn’t get ill from it but was definitely an issue. It wasn’t even rare but totally raw and cold. The food quality was generally good but there were some issues with things being undercooked which we did mention to the staff at the time. On occasion the staff didn’t know what meat was in some dishes that were just labelled ‘meat’. Also note that breakfast includes coffees, water and juices whilst if you are on a half or full board package you must pay for drinks at lunch and dinner. Not even tap water is included when they do serve it from a decanter at breakfast. Drinks were cheap, however a better selection of soft drinks at dinner like juices would have been appreciated. Lots of Canarian food to try too! Also the air conditioning in the room was preset and couldn’t be changed (we asked the front desk) so the room was always really hot. Otherwise a good place to stay in Puerto de la Cruz.

Nataliia Shcherbanenko

The hotel is situated in an amazing location close to the ocean and the city seafront. The rooms are not in a perfect condition and require some renovation but it seems not important when you are actually there as you don’t spend time in the room. The restaurant serves very good food in a great range of different products, though you will have no drinks for lunch and dinner. Hotel has many facilities that are really helpful like the luggage room, spacious lounge hall etc. Be prepared that there are no nice beaches close to the hotel as 2 beaches nearby are small and rocky and the rest are now closed because of the contaminated water which was the biggest disappointment of our journey as we had to go 1,5 hour by public transport to the nearest sandy beach. But it is worth mentioning that public transport on Tenerife is well organised and convenient to use! In general our stay despite some minor problems with the conditioner was very positive and we will be happy to come back!

Wojtek Truszko

Originally, I wanted to write what most people do - an old hotel in a great place with views that compensate for its shortcomings. But that would be unfair to potential guests of this hotel. The hotel is probably more than 40 years old and it shows in many aspects. What is most surprising is the attitude of middle and senior male staff. Shouting at guests, making malicious comments, ignoring previous arrangements and misleading people were commonplace. We understand Spanish, we heard about the macho culture that is still present, so it didn't spoil our holiday, but sensitive people might feel uncomfortable. Fortunately, the city itself and the entire island are so wonderful that these few unpleasant people can be ignored. The hotel itself welcomed us with a beautiful view of the ocean, the old port area and the Martianez pools, even right from the bed. The room (supposedly premium according to TUI) was large enough, the micro bathroom required some planning when moving around and smelled of fungus from the material covering the bathtub. Everything in the room worked, but you had to be careful because corners and skirting boards were falling off, and paint was falling off the walls on the spacious balcony. The hotel is still under renovation, exposed cables are visible in the corridors, drilling machines can be heard and dust appears in the corridors. The elevators probably remember Franco's rule - they are small, slow and unreliable. The restaurant is too small for the number of guests, there is too little service, and there are constantly missing dishes that are almost snatched from the guests by the staff. For a change, no one bothered us to buy drinks for dinner, we even had to remind them, maybe because their prices are very reasonable, the same in the bar. I have no complaints about the meals, I enjoyed the daily presence of fish, freshly prepared pancakes, grilled dishes and burgers to own composition. The hotel reminded me why we haven't gone on holiday with a travel agency for over a dozen years. I hope that with this negative review I am not discouraging you from traveling to Tenerife, which is one of the most wonderful places in the world and places like the Catalonia Las Vegas hotel will not change that.

Nathan Hiles

First off, the animation team at the hotel are great, especially Meylin, she is aMEYzing, super chill and down to earth, so easy to vibe with. They have multiple activities throughout the day with prizes to win. Hotel is in a nice location for the area, not much to do in surrounding area though. The room I got was nice but was outdated in places, TV did not work and shower was too low to use, it did have loungers on balcony though with great sun exposure. However other rooms are very outdated and cramped with poor air conditioning. Food was average and repetitive. Overall would visit again, but only for a short holiday.

John Legge

Very clean. Friendly staff. Four restaurants, including Asian and Italian themed (both of which you can book once a week). Good selection of drinks and cocktails. 5 pools including one for small kids and one for adults only. Plenty of beds, I went down around 8.15 each morning and always managed to get 4 together, even though loads already had towels on. Went with 14 and 16yr old sons. Had one outer door and 2 rooms next to each other, each with own front door and balcony, allowing the kids (and us) a bit of independence. Would definitely stay here again.

Ramona Mustata

A nice, big, clean hotel. Located further from the bustle of the city, with a superb view of the ocean from almost all rooms. The food was a bit repetitive but good and you always found something to like. Good drinks, no queues at the bar thanks to ready-made cocktails and beer, wine and juice dispensers left free. Large rooms, cleaned daily. The hotel staff is always smiling, kind, they work a lot but are ready to help. Riu Party was wow! Everyone danced and had fun. We liked it a lot, we warmly recommend it!

Danny Michael

We had a great experience, the rooms and all-inclusive food and bar were brilliant. Activities were nice for our kids and pools were amazing. Beach requires water shoes as not very sandy. Special shout out to super friendly Sotolongo who made our stay even better.

Kai Jakobs

We stayed at the Riu Buenavista for the fourth time and are still thrilled with the hotel. The rooms are tidy and are cleaned conscientiously every day. The complex is well maintained, spacious and has something on offer for everyone. The restaurants are good and the food is varied. What makes the hotel special, however, are the people. The evening program is very diverse and both the performances by the entertainers and the shows by other artists are absolutely top class. The service and nice gestures are really available in very few hotels, which is why it's a clear 5 star rating.

Lauren Mullarkey

This hotel was so much better than I expected. Really lovely views and staff are lovely. Very modern feel and always very very clean. It worked out cheaper for the group to get family rooms and it was so worth it. Very specious and beautiful decor. Would 100% return. It was just a shame we had some problems with the app booking into the Asian restaurant, we got the confirmation however when we went to go there had been a system problem and the booking didn’t go through. Sometimes with the all inclusive the food can be a tiny bit repetitive but the quality was always really good. The hotel is much bigger than I thought, it’s worth exploring the whole hotel when you get there to look at the pools etc. I really enjoyed going to one of the tie dye classes in the art area (just past the infinity pool at the side next door to the gym). The drinks were amazing. I just wish they did the white/neon party twice a week as when we arrived late on the Friday we missed it then leaving the following Friday we missed it again. Overall would come back to this hotel. Very impressed. To note there isn’t a huge deal around the hotel, if you walk out of the hotel and head up the hill there is a small convenient shopping centre, and more shops etc beside the Hard Rock Cafe opposite this hotel. Other than that it’s about €30 for a taxi to Costa adeje where there is a bit more night life etc.

Mark McKelvey

This hotel is superb. It’s kept immaculately clean, the staff are all really friendly. It’s in a quiet part of the town which I liked. There is a courtesy shuttle bus to the town centre, it’s a long hilly walk back to the hotel! The pool and bar facilities are great - nice and relaxing. Towels are provided too. No mad rush in the morning for a sunbed. Restaurant served a wide variety of cuisine - different options every night. Entertainment in the evening was good, some tradition Canarian shows and music which was enjoyable. Overall - fantastic. I would return to this hotel and recommend booking to anyone! Thank you to all the staff - both front and back of house.

Simon Sabonaitis

This hotel will ruin your holiday plans... IN A GOOD WAY! We regularly stay in this hotel as our short weekend escape. Every time we have many plans and things to do in the local area, and every time we abandon everything, and just stay in the hotel instead. The services are great, facilities perfect. All very organised, the staff all always very friendly especially Gustavo the lifeguard who always remembers us, also the restaurant staff. Overall this hotel feels just like home for us. We will back again and again :)

Virginie Engelen

We stayed at the beautiful hotel Riu Garoe for a week. For a start, the location was super, a bit out of town, which makes it nice and "quiet", but within 5 minutes by car you can already be in town, within walking distance there are also some shops and bars. In terms of parking, there was also definitely plenty. At the hotel, everyone was super friendly and helpful. The room was fully equipped and was clean and hygienic. At the swimming pool it was always relaxing and you could have a nice lunch or a drink on the terrace at very affordable prices. The buffet in the morning and evening was very well provided too, with themed evenings and plenty of choice of fish, meat and vegetarian. In addition, we really felt that Riu Garoe is worth more than four stars. This especially when you compare the hotel to the other hotels in the area. The hotel stands out head and shoulders above them in terms of look&feel, staff, food, and so on! So if you are reading this review because you are thinking of staying at Riu Garoe, all I can say is, do it! It was a premium experience for us and we will definitely come back! Thank you Riu Garoe!

Mel Hadley

My husband and I had a lovely stay last week at the Garoe Hotel. The room was comfortable and clean. The food was great and the staff were friendly and helpful. Always a smile. We will definitely return!

Linda Gerbec

This is a gem of a hotel. The staff is top-notch, the rooms and grounds are clean and beautiful, and the buffet offerings are plentiful. If you want a refined, peaceful place to relax, this is it.

gail johnson

I came with my dad, who is in his 70s. We have both said that we would be happy to return again. Staff is pleasant and happy to help. We had a couple of issues with our air-conditioning, and when we asked for help, we were dealt with in a prompt and friendly manner. The food and drink choices were good, but I did wonder how vegetarians got on as there didn't seem much variety for them. At the pool bar, portions were not consistent. I heard one man order chicken nuggets, and he said he had 15 pieces (two people sharing). When I ordered, we both got 6 each. The next time we received 3 each. Entertainment was good each evening. There is a little mjni market nearby to buy bits and bobs. The walk took us around d 20 minutes to reach the town. A taxi was €5. The pool was never full, and the hotel itself wasn't too lively, which is why I chose it. The all-inclusive package offered a good selection. A shout out should go to the hotel animator, Erica, who was always smiling and chatty around the pool. She offered the right amount of entertainment, in my opinion.

Eddie Domeney

Nice quiet hotel. Service from staff excellent. Evening entertainment was good (mainly musicians) Plenty of sunbeds around the pool so no need to reserve.

Ray Cross

I don't know how anyone has put less than 5 stars! This place is excellent, beautiful rooms, friendly helpful staff & excellent food. We stayed here for 7 days half board and the spread of food for breakfast and dinner was excellent. I strongly recommend this hotel, its got 2 pools, and there's always enough sun loungers for people, accompanied in a lovely garden. 10/10

luci kayy

We stayed here for our Honeymoon and it is such a beautiful hotel with fantastic views, lovely staff that provide everything you could need for a stay abroad. They provide a free shuttle to and from the town everyday for those who wish to avoid the hills in Tenerife. The food is absolutely excellent; they offer free Wi-Fi, air con, access to the pools (that are not overcrowded), complimentary toiletry items and are surrounded by wonderful gardens. I would absolutely recommend this place to anyone wishing to stay in Tenerife. We will definitely be staying here again. Thank you so much!

Sophia Gillam

We had such a lovely stay at this hotel! All the staff were extremely friendly and they all work incredibly hard. The view from our room was outstanding and the selection of food and drinks on offer in our all inclusive stay was amazing. We would highly recommend!

Lynn Norris-Alpine

Good location for walkers & cyclist. Rooms very comfortable and clean. Breakfast was very good. We ate in the restaurant during the evening and were very disappointed by the standard of food and the service. The chicken was very dry and limp salad plus stone cold potato chips didn't help. The waitress constantly played with her long hair which seemed inappropriate in a restaurant setting. We'd stay again as reception staff helpful, but certainly wouldn't have the evening meal as it was also a reasonably expensive and well below par. Shame!!

Ciaran O'Connor (Ciarsz)

Stayed 1 night as doing the Vuelta Al Teide Beautiful Location, Fantastic attentive staff, Reception Ladies went above and beyond , Room was nice and warm as the weather had turned and we got rain and cold

Nicola Quinn

I stayed at this hotel during low season in October. The basic room was fantastic - absolutely huge and the bed was wonderful. The staff were really helpful, too. The only downside was that a lot of the complex wasn't open. Only the reception and one indoor restaurant was available. On the website you can see a bodega, additional restaurants, horse stables, a bar, and other things. None of these were open during my visit. I would have booked for different dates if I'd have known these wouldn't be open. Everything else was great.

Adi Giladi

We had an amazing experience with this hotel. When we arrived, there was a problem with the air conditioning, and from the moment the staff heard about it they went way and beyond to solve the problem. When they realized they couldn’t fix it in a timely manner, they moved us to another room that was in a higher price point, without charging anything more. The staff was lovely and helpful, and the hotel was calming, clean and comfortable. Very recommended!

David Straka

Unfortunately not worthy of 4 stars. Many things missing not even coffee in rooms. The hotel itself is nice but everything is run on a low budget and you can feel it at every step. Not worth more than 80€ per night…

Bianka T

Our stay at the hotel was wonderful. We reserved a sea view room and spent our vacation here in comfort and relaxation. The entire hotel staff was really friendly. They maintain the hotel in spotless condition, and we saw how hard they work to make everyone's stay enjoyable. We had plenty of meal selections and a lovely view of Teide from our table. Our little toddler enjoyed playing in the warmed up pool. Also, we were able to find parking at any time of day or evening. Overall, we had a fantastic experience and will definitely return to this hotel if we visit Tenerife again.

Vin K

Beautiful hotel located on the hill top with amazing view of both mountains and sea of Puerto de la Cruz, Tenerife in Spain. Staff were amazing especially Zamina, Sushil in Breakfast section, Ivan in Pool bar, Staff incharge in Miniclub, All the Hotel reception staff and very hardworking housekeeping staff and waiters, waitresses in the restaurant. They provided excellent service and hospitality during the stay. Food menu had great choices but make sure to avoid red time zones as difficult to find ideal seating. Premises of hotel is very well maintained and gym has good equipment. Pool is also well maintained and always under supervision of staff. Prices of drinks at bar are reasonable. Easy commute to large commercial supermarkets across the road and Lidl at walking distance. Better to have full board if planning to have great experience at this hotel. Loved our stay and Tenerife is beautiful with well organised infrastructure and lovely climate.

Jermaine Cayenne

I have stayed in a MELIA before, in particular the Ibiza one. If you have stayed in a MELIA, you expect quality. Unfortunately, the one in Tenerife North has fallen short during my 24 hours in the north. My family and I have a property in the South and thought it would be nice to have a change of scenery. After spending the last 10 years visiting the South, we thought it would be nice to enjoy the North. The welcome reception is lovely, and the venue from the outside looks like you are staying at a prestigious hotel. The things that let it down (photos attached): 1. Wires hanging off of the fuse spur, therefore the aircon unit doesn’t work. 2. Peeling cupboard ends. 3. Lock on the bathroom door is missing. 4. Safe doesn’t work. 5. Wardrobe is falling apart. 6. Shower head adjuster is broken. 7. Fridge mould In short, the room we were given looks tired and is in much need of refurbishment. There is a saying in England: it’s the kind of room you need to wipe your feet on the way out! To say I paid £110 (€130) for one night, when I could have stayed in the centre for a lot less and nice looking rooms (photos) I have been well and truly ripped off.

Inga Arbatauskytė

We booked an all inclusive stay for 5 nights on a last minute offer and didn't expect much but were positively surprised. For the price that we paid for 2 people (755€), we were very satisfied.

steven hardy

Brilliant hotel . Stayed for one night again as a treat . Sea view room with a great view. Great selection of food at dinner and breakfast . Staff always happy to help . Will definitely return again .

rebecca fuery

Was disappointed by the drinks packages ( min of 3 days for whole group) when only me and my husband wanted (5 of us in total) so no one got it. Pool lovely Grounds beautiful well taken care of Trips desk very helpful Food good different every night. Rooms lovely Husband really liked Reuben very high opinion of him. Interacted well with guests and lovely bloke.

James Murray

Pleasant enough staff. Rooms were kept very clean but basic. No kettle and my fridge never worked. I had a nice view of the pool though. Breakfast was ok for me personally. Porridge with honey and pancakes every day. Lots of tea choices and juices. Grounds of the hotel were very clean and had a lot of nice well maintained green spaces. No smoking around the pool which is good. I like walking as exercise and this place is situated at the top of a few quite steep hills. I enjoyed the walk down to Puerto and back up though as it’s a nice walk. My one issue is why they don’t just open the pool at 8am till 8pm. Opened at 11 o clock which is very late for someone like me who likes a swim before breakfast. The pool guy cleaned every aspect of the pool before he would open it. Surely he can just do this during the day. It closed at 7pm so if you took an all day excursion you are away before pool opens and back when it’s closed.

Monika W

Spacious rooms, air conditioning working well, beautiful garden, good location. Rooms with view for the swimming pool and mountains are great! Staff always nice and helpful. Only the bathroom needs refurbishment. Food quite good, always something to choose. I would like more fruits to be available.

Evie Grace

Such a lovely hotel that I would definitely revisit. The grounds were so beautiful with gardens and pool. Air con in the rooms which was so nice. The staff were all so friendly and accommodating. Such a lovely atmosphere. Just out of the main town which was nice and peaceful but also within a 15min walk.

RyderHook22

Good: green everywhere and lot of singing parrots. Bad: Old. Needs renovation. Rooms and Beds are not so nice. Very Bad: Pool opens at 11:00! Very late if you have breakfast at 7:00 and then your childrens want to go swimming. You just sit in front of the pool, which is clean and ready but you are not allowed to use it. Without reason! Also the food is horrible. Overcooked or raw, anything but good done. We are not pleased with this hotel and cant recommend it!

Samantha Platt

As a hotel that sits not as an adults only but equally not the hustle and bustle of a full on family hotel, it was perfect for us. The food and drink options were great, serving pizzas until 11pm each night. There was plenty of room around the pool (until you decided to go there late afternoon when it was busy) but the pools and sunbed spaces were great. My only gripe with the pool was that other the two jacuzzis said ‘children must be supervised’ they weren’t and as a result the jacuzzis were taken over my children, the lifeguards not necessarily being too fussed about it. Service was generally good, rooms were great (sea view) and they were kept really clean. Our shower had a mind of its own, blasting room cold to hot every 30 seconds and nearly scolding us; could job we like quick showers! It’s not for those that expect the town or beach on the doorstep especially as Tenerife is quite hilly, but it was perfect for us; a nice 20-minute walk into town in the evening.

Daria Siwek

Very nice hotel with nice swimming pools and views. Cleaning is also good. Food, well its possible to find something good to eat. But some things are tragedy like desserts and paella out of spaghetti not rice for example. I think it can be done much better by people working here.

Michelle Weetman

This hotel definitely lives up to its name it sure is a palace, we couldn't fault a thing, the hotel is set in stunning grounds, is spotlessly clean and looks amazing lit up at night, the food was delicious, not once did we struggle to find anything to eat both breakfast and dinner, the snack bar by the pool was reasonably priced too, you had the option to pay for drinks in the bar or at the end of your stay, the walk down into the town where most of the shops, bars etc were was fine but coming back up was more of a struggle, only did it once, got a taxi back the rest of the time, no sunbed wars, plenty for everyone. All the staff in every area from checking in to checking out were some of the loveliest, friendliest most polite staff we've ever met, I just wish some of the other residents could have been as nice to them as they were to each of the other residents, all in all a perfect stay......Thank you so much 😀 😍😎

J. N.

Overrated hotel! Positive: The hotel has a very cozy pool area and large heated swimming pool. Good location for those traveling by rental car. The hotel's parking lot was always full, but there was plenty of parking space nearby. The room was modest, but a plus for the large balcony, daily cleaning, and small fridge. The breakfast was varied and good. Negative: Very few staff members spoke English; it was even difficult to communicate at the reception at times. Contrary to pre-information, had to pay separately for the safety box. The room's air conditioning was poor. One night it stopped working altogether. The drain in our room's shower/bathtub didn't work properly, leaving dirty water standing in the tub for hours. During our week-long vacation, the blockage had to be cleared three times before it started functioning properly! The dinner food wasn't very good. Everything was overcooked and tasteless and there was very little variety. The same food night after night. There was no air conditioning in the dining room, and it was unbearably hot! There were a few tables outside, but they were always occupied.

HyunMyung Cho

The hotel pool is too small. Not as pictured...we traveled as a family on half board. The food was so-so at both breakfast and dinner, but the Thai restaurant outside the hotel was better.The staff is friendly and the rooms are clean.

Claire Donnelly

NOT A 4* HOTEL We staying here for 9 nights at the end of July. we had 4 rooms, all for family. One room had a fridge and kettle while the others didn't. Another kettle was provided upon request. Rooms were small and compact but very clean. The cleaning staff were very friendly. On our second day, one of our family got 2 drinks at the pool bar and give over a €50 note, she got the change of €20. We did not say anything because we had left the counter before realizing. Day number 5 I went to get my first gin and tonic with the same bar lady and I give her €50 because that's all I had down with me. She done the same, gave me back €12. I asked her about this and she said ''no you didn't give €50''. So I went to reception and got a young manager. The manager came down and told me I was wrong and would not give back the correct change, so needless to say we stopped buying from the young, straight blonde hair lady bar staff member. They didn't have camera's either to back me up. The staff member removed her name badge immediately after this happened We had Lunch at the poolside bar 2 days and it took forever to come out and was freezing. My advice would be to avoid the pool bar. They rip you off, and if some people had a lot to drink then they may not notice the short changing. Evening buffet had a good selection for all members but food was always cold, no matter if you were first in the restaurant. Personally I would not stay here again, location is great but you are better with room only and avoid the pool bar. There are a lot of lovely bars and cafes nearby and very cheap.

sjb hull

An excellent Hotel very well located with beautiful rooms. The hotel is only let down by the long waits at reception and the poor performance of breakfast. Breakfast is the biggest issue it really stops about 30 minutes prior to the advertised finish time. Staff disappear there is little chance plates and food will be restocked. Tables are not laid and you end up wandering around to find cutlery and plates in an attempt to have breakfast. Staff only return when time has come to turf the hotel residents out of the breafast area. This is a great shame as every other aspect of the hotel is excellent and I have even given it 5 stars despite this significant problem. Our room was one of the nicest I have ever stayed in. We would happily stay here again.

mihaela soare

You have a big problem with the elevators, they were out of phase. There was only one elevator going to the garage and you had to wait 10 minutes to go up or down from the garage with the elevator. In the bathroom, the batteries and bathtub are used, rusty and old Very good location. Great pool. The buffet is very varied both in the morning and in the evening.

Iago Giacomelli

Just amazing! To wake up in front of the ocean is priceless. We always rent a car in our trips but this time we left the car in the hotel parking lot for the 2 nights we spent there (parking costs an extra £15/night). The breakfast was also great, loads of options for me (vegetarian) and my wife (lactose and gluten intolerant ). The pool area was great as well, but they could improve the pool bar with a barista for some nice cocktails and some better snacks.

Maissa Zanetti

The hotel was beautifully elegant, and the breakfast was perfect, as was the pool. However, when I was searching for a hotel, I specifically looked for one that offered parking, which is why I chose this one. When I arrived at 15:30, I discovered that parking costs 15€ per day and needs to be reserved in advance. Unfortunately, there were no more spots available that day. As a result, I had to park 20 minutes away from the hotel and walk back with two heavy luggage pieces in the sun. This was not a pleasant experience. If you plan to stay here, make sure to reserve and budget for parking. Other than that, everything else was great

Laura Streckytė

Very dated hotel. Food was horrible, scrambled eggs were made from powder and had pooled water, pudding served from two days ago which was rancid all meats tough and tasteless, all baked goods had a taste of basement, which is not surprising since you eat at the basement. No water at dinner, they even take glasses so you'd buy their overpriced drinks. The only edible things were the ones that they didn't make. On our fourth floor room toilet was not flushing properly and there is no toilet brush, and trust me, you'll need it after eating what they cooked up. Hotel pool is very small and even though they say they provide pool towels we had to wait for ours for three days, at the end we just bought our own. All staff looked miserable.

Marian Nistor

I have stayed in this hotel for a week. Generally I enjoyed it, it is in a good location close to the town centre and the bus station, the room is nicely decorated and it is always cleaned. However, I didn't like that the maid was knocking on the doors at 9am (surely they don't have to be cleaning that early), the doors aren't soundproofing so although it's normally quiet you can hear when someone is talking outside. There's a wide selection in the restaurant BUT the quality of the food wasn't good, it often tasted like half cooked, the chef definitely needs firing. The staff was nice, especially Cristobal at the reception is very cute. It was a good value for money and I'd possibly visit again in the future (hopefully they will improve with the food!)

Michal Marzewski

the hotel is older and requires minor renovation. I recommend it in this price range. The service is very nice, breakfast suitable for British and German tourists. the same set every day. everything fresh, coffee to change. The room was clean and cleaned every day. No bugs and fungus. for this price I will definitely come back. ps: dancing every day :)

Khrystyna Moroz

a terrible hotel, clearly not 4 *, we had half-board, breakfast and lunch were the same every day, the beach was closed for what reason, we don’t know, they didn’t respond to requests at the reception, I came three times to turn on the air conditioner, it didn’t work at all. it was very hot in the room, there was no kettle in the room, no fridge, in a word, I do not recommend this hotel!

mark c

This is definitely not 4 🌟, 3 at very best, realistic 2 star's. Rooms incredibly basic, no kettle, very dated. Bathroom is disgusting, scum lines around bath, rusty drain, and in need of serious upgrade. Location good for town, or beach walks. Food ok but nothing that doesn't stop you eating out like we did often. Staff friendly, and cheerful cleaners.