P G
The experience was not entirely positive.
The complex is pleasant and objectively well-equipped: there are three pools, two bars, a restaurant, a small game room with ping pong tables, a laundry facility, parking, a supermarket, and several weekly entertainment events.
The staff is often the highlight: many are genuinely kind and empathetic. The children's entertainers, in particular, are exceptional. This is a valuable aspect worth emphasizing.
However, it feels like quantity over quality. The restaurant is of very low quality: a large buffet with many fast-food-style options.
Although there is a different theme each evening, the differences are minimal, not well thought out, and often unappealing.
The all-inclusive package is only worthwhile for those who consume a lot at the bar (which wasn’t our case). The other offerings are so low-cost that they hold no appeal whatsoever.
Maintenance needs improvement. In our room, several elements were in poor condition upon arrival.
The children's pool (water park) was out of service for our entire stay, supposedly under maintenance.
Despite being a four-star establishment, no assistance was provided to help a family carry luggage up three flights of stairs (there are no elevators).
The images on the website are misleading and not always realistic.
Jane Sheppard
We spent our Christmas 2024 at Gran Oasis. The hotel staff were friendly from the start, we had an apartment with a roof terrace and it was more than adequate for our family of 5. The food was great, plenty of choice and activities during our stay were wonderful for the kids. The location of the hotel was great, 6 mins drive to the coast and the hotel had a daily transfer to the beach and Siam Water Park.
Steven McGhie
We visited this hotel on a 10 day holiday. Rooms were spacious, well air conditioned and very well looked after by the room staff. The food was better than I expected and the theme changed every night and the waiting staff were brilliant. The hotel amusements for the kids were great, multiple pools to choose from were all very clean. We visited the sister hotel, The Green Garden a couple of years ago and is definitely of the same standard. Highly recommended
Alun Thomas
Book a last-minute 7-night B&B stay here with my family (2 teenage boys).
Arrived midday, so rooms weren't ready, but we knew this beforehand( the room was ready about 2:30 pm). Alfredo checked us in and gave us the rundown on the hotel, mealtimes, and pools etc, he even called our transfer company( several times that week) to see if they had found my sons bag he left on the bus 🤦♂️.
Room was a 2 bed 2 story terrace (cleaned every day by the awesome cleaning staff) photos attached.
Pools were decent size, and lifeguards were not too strict. They told people off when they needed to.
Animation team were good from what we saw.
The location was a little bit away from the beach, and the main areas, there was a free bus to and from the beach and Siam every day. Taxi was about 7 Euros to most places or loads of scooters to hire. There is a bit of a steep hill up to the hotel, but perfect to get your steps in. The shopping centres are about a 20/25 minute walk,
We upgraded to all-inclusive twice during our stay (€45 per person), which was worth it for the 2 pool days we had.
Food was decent with a good variety breakfast was worth having every day.
The reception, bar, and restaurant staff were all awesome, happy, friendly, and extremely helpful, genuinely nice people.
We would stay here again as it is close to the airport, Siam Park, and Karting club Tenerife.
Cheers for a great week in the sun 🌞 😁.
Matthew Fishwick
Stayed at this hotel in September last year and unfortunately it did not meet our expectations. Definitely not a 4 star and felt more like a 3. Food and drink was very poor and lacking flavour, extra charge for clean towels, pool area very crowded and the clientele was let’s say.. a bit rough around the edges. Lots of rowdy guests swearing, smoking and vaping around the pool. It wasn’t what we were expecting and we won’t be returning.
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