Kath Holt
We have just come back from our first visit to this hotel, we were met by very friendly reception staff and offered a drink. The room was lovely, clean, with safe, fridge and coffee machine, we had a room with a sea view which was brilliant.
All the staff throughout the hotel were very friendly and spoke everytime they saw you. The food in the restaurant was very good at breakfast and evening meals. We ate in the bar some lunchtimes and the food was very reasonable and tasty. The pool area is lovely.
Easy access to the prom and opposite the hotel is a crazy golf which is good fun.
We will definitely return.
Peter Biel
Lovely hotel and lovely staff. Amazing location. The only downs is Hotel infrastructure is bit dated and certainly would do with a refurb and updating and the lack of air conditioning in restaurant caused us to leave the dinner halfway through the first night because the temperature was oppressively hot and air conditioning wasn't on. We dined outside since (sometimes it required a bit of waiting) and it was lovely. Very nice and helpful staff.
Generally Big Sur H10 provided lovely stay and I can highly recommend it. I'd certainly use it again.
Lillian Davis
I had a lovely stay here for a week. You’re greeted with a welcome drink, which was much appreciated after traveling. The staff was very friendly & accommodating. My room was clean and comfortable. I opted for the sea view, which I would recommend if you plan to spend a decent amount of time on your balcony as the view is gorgeous. The breakfast had a wide variety of food and drinks.
Things that made it only a 4 star stay for me were:
The website says that the pool is heated in winter, but was not. That is the primary reason I booked the hotel because I thought I could swim in a warm pool. Even the jacuzzi water was cold. Please update the website as this is very misleading.
The wifi was spotty at times. They have 2 wifi networks I was able to alternate between, but was still annoying.
Kicco Italy
We had a wonderful stay at H10.
David at the front desk has been super
helpful and very kind.
Our room was ready at 11 am,great!
Beautiful room with an espresso machine , minibar.
Restaurant for dinner was fantastic , great fresh fish grilled in front of you.
Staff was superb from the bar to the restaurant.
David Smith
I went with my family to Tenerife for the first ever time back in August (only just getting around to writing the review now) and we were all really looking forward to it after the amazing things we all heard and kept hearing. It didn't disappoint!
This hotel is incredible! It's one of the best hotels I've stayed in and wanted to go back to so much since leaving (my parents have actually looked to rebook already). The hotel staff are as a collective, the friendliest and best staff of any hotel I've stayed in across the whole hotel. The moment we arrived we were greeted by a member of staff offering us a lovely and needed glass of bubbles. We were then met at reception by Daniel who was very friendly, funny and informative (this was then the norm during our stay from reception from Daniel and their colleagues). The bar staff (day and night) were amazing too, very chatty, engaging and liked to have a laugh! I would try and speak my very limited Spanish with them when I could, including the English/Spanish member of staff. My sister has coeliac disease and as such, she was given a 'private' tour around the restaurant every evening by the Restaurant Manager and shown what she could and couldn't eat. He was excellent throughout too.
The hotel and room itself was lovely. Small and very clean. The rooms were cleaned to an exceptional standard everyday and the maid who cleaned our room was lovely - so friendly, cheerful and chatty. We were regularly given little treats in the room and had our towels changed even when we didn't put them to be. The room itself was a good size, had a lovely, powerful shower and very nice balcony with a beautiful sea view. The aircon was nice too. Couldn't fault it at all.
They had daily exercise classes which we attended with Isabella. Yoga, Pilates, pool aerobics etc. She's great!! Again, very friendly, engaging, simplified everything for us rookies and had a laugh. We all loved doing it and speaking to her each day.
The pool are and pool itself were all very nice. We could exchange our towels at specific times throughout the day which was great. There were enough sunbeds available in the morning and throughout the day - we always got one and that's the main thing. The beds were very comfortable and there were pillows which you could take and use. There were also plenty of umbrellas to get some much needed shade. The pool is a good size and depth too and it was kept very clean.
The food was delightful for all of our stay. There were numerous and plentiful options every night and the fresh cooking counter was very good. I had many different freshly cooked fish options I had never had before and I really enjoyed them. None of us had a bad word to say about the food, despite reading some questionable comments just before going and from other guests staying at the same time. The food available to buy during the day in the bar area was very nice too. We all thought the prices for food and drink were very reasonable, especially for a hotel when they usually charge a lot more. We were very pleasantly surprised. The system of ordering, scanning your wristband and then paying at reception whenever you wanted is brilliant too. Very stress free and saved us worrying about always having money with us.
The only thing we thought could be potentially be improved was to have longer entertainment at night.
The location is excellent. Short walk to the local pubs, restaurants and beaches. There are a couple of shops very close by (one next door) where we could get our water and snacks throughout the day. Ideal! The mini golf course opposite was excellent too. We got hotel discount and despite it looking like a basic mini golf course, the holes were very tricky and we had a good laugh and a challenge playing it.
Thank you very much for such an incredible and unforgettable stay! We would all absolutely love to return at some point. The fact it's adult only is a bonus and luxury neither of us have experienced before and would love to do again. 10/10 and would recommend for everyone!
My Booking
