Benidorm Holidays

Rebecca Johnson

Was dreading coming a group of 10 lasses for my sisters hen after reading the reviews but we arrived at around 1030am lady on reception was lovely blonde hair (no uniform) was brilliant throughout our stay.. let us go straight in our rooms the rooms where basic just what you need plus didn't pay arm and leg somewhere to shower and sleep, don't recommend the food in hotel if you walk out of hotel and turn right some lovely places to eat at top of street, pool wasn't the best pool but we all enjoyed ourselves and had fun, wouldn't say it was a hotel for families with young kids not much for them to do all in all 3 of staff amazing reception and both lad and lass on bar would stay again 😀

Sandra McKay

We stayed in these apartments for 7 nights we knew they weren’t the best but we did expect cleanliness if nothing else. On arrival we had to pay €50 deposit and pay for a safe which was in the reception area. The room was very dated and there was rust in radiators, bath very stained. Toilet not cleaned properly. Kitchen only had one socket in it. Beds were ok but when I changed the sheets myself mattress colour was very grimy and obviously not removed after last guests. When I closed bedroom door there was a pair of glasses lying so cleaning not up to much We stayed for 7 days and no bed change of sheets… temperature was 30• some days and there was no air conditioning. I went to ask for clean towels and was told it only after 4 days and we were on our 5th. We did ask for toilet rolls a few times and received them no bother. The pool area was just ok and cracked tiles in a few places. The staff were very abrupt except for one receptionist who spoke English. I would not recommend these apartments as the definitely are not clean and lack of bed and towel change was a big deal for us esp in the warm weather.

bobank 1927

These apartments get a bad reputation from some, maybe their expectations are to high or what ever the reason may be. But these are cheap apartments, you aren't going to get the champagne treatment on a lemonade budget Now this is my 3rd stay here, reason being it's clean, basic and cheap. Your 10 mins from the strip and beach, 5 mins from indoor and outdoor market (on Wed and sun). Your located to a load of bars and restaurants right on your door step. The staff I have always found polite and helpful and always willing to help with what ever is needed. Yes it's dated and could do with an upgrade but again it's basic accommodation and affordable prices. Apartments consist of a living room with 2 sofa beds, bedroom with 2 single beds, a well stocked kitchen if you wish to cook etc, bathroom with a powerful shower and every room I've seen has a massive balcony. Has a big pool also has own bar and restaurant on site. WiFi is free in reception area but have to pay for it in your room also security deposit boxes are available at an extra charge If your looking for a cheap place to stay and not fussy as long as it's comfortable, clean bed and close to everything, my advice would be go here. It's no frills but there's a reason I keep coming back. Some tips for food and drinks aswel. My personal favourite for breakfast is Costa games 2 on bar on C. de Amsterdam, tartan bar is a 10 min walk for good Scottish breakfast, plenty of good choices for grills such as sizzler accross the road or country ribs located next to uncle peds. If your looking for home comforts food wise I'd suggest the Yorkshire pride brilliant food and portions, Sunday dinner and the Gammon out of this world, all you can eat Indian and Chinese just up the road to plus in the paddock cocktails are €3.50 all day every day. Plenty of cheap places to eat and drink aswel around hotel.

matthewruss

Absolute worst place i have stayed. Went on a stag do last month rooms are disgusting and beds are less comfortable than the pavement. No sound proofing so can hear room below making noises past 1am. Went to see receptions a blonde women and she said just knock the door..... will never return to this pit

H “Mr” P

The shameless woman on the front counter demands 50 euro before she even says hello. No toilet roll (have to buy your own) No towels until the 4th day (the day we left... even tho we had been asking!!) The room was about 3 inches big, It's absolutely no good for 4 people. No aircon either, it's an absolute sweat box The bath was black and toilet smelt like it had exriment in it for a week before we arrived Electrics didn't work Fridge had towels in when we arrived??? Please avoid this place like the plague

Rose Hickey

Stayed here early October,appartment was ideal for 2 of us,spotless clean,sheets an towels can be replaced at reception,ideal location,near beach,bars restaurants.supermarket just around corner,and quite at night as not in middle of nightclubs.plan on going back next year.great value for money.

Jonathan Aiken

So I stayed here for 1 week and the rooms were brilliant size for 3 people. Good sized balcony and brilliant view of Benidorm’s finest buildings. Room was spotless when we walked in and a nice fresh smell when you walk in. Lovely new towels ready for you to use and the bathroom was a decent size brilliant shower space! Water heat was beyond exceptional!!! The pool area is great with a big pool and a kids pool right beside it, sun beds are available to be rented out for only €1.50. The reception has a bar offering a wide range of drinks including alcohol for the adults. I recommend this place for a holiday as it’s in the perfect spot with live entertainment down the street (Tommy’s Bar etc) and restaurants near by!!! ⭐️⭐️⭐️⭐️⭐️

Susan Bunn

Staff really good, apartment was clean and had everything we needed also slept really well would definitely go back

Paul Divers

Recently stayed here for 10 nights for a family holiday. Few points ill make. Staff are friendly The pool is small and shared between 2 large apartment blocks. I had 2 kids with us and you could hardly move in the pool due to large groups of adults in the pool. Everything is an extra if you want a sunbed its €1.50 per day there is no brollys for shade you have to try go under a tree but not allowed a bed on the grass. If you want air con it is €7.50 per day. If you use laundry its €10 for wash and dry. I only ever used the wash and was getting charged €5 but after third wash it went to €10 and was told you don't get a discount now. It is a €150 deposit as soon as you arrive and to get it back you need to have your room spotless and beds stripped. There is no maid service you have to go down for fresh towels every second day and fresh bedding every 4 days. The hotel is full of young groups every night you'd get woke up between 2-4 in morning with people coming back from the pubs and people in the apartments then security would shout if don't keep it down you won't get deposit back. I wouldn't class it as a family resort and neither did any locals you speak to. all you see is signs for sex clubs or exotic clubs and in shops its all rude lollys and magnets. Apartments where presentable enough but wasn't overly clean also only 2 hobs and microwave so limited what can make food wise. There is no restaurant or entertainment in the hotel and nothing near by for kids. Its not a resort i would go back to

Kevin Connolly

Appartments excellent how ever this must be the only place in Benidorm that charges you for air-conditioning which at 7.5euros a day is not cheap,also I've never ever been charged for using sun beds round the pool,it's just a rip off to get as much money the can on you.

Drew Topping

The apartment was great. We had a 2 bedroom apartment. All the rooms were really nice with a great kitchen. The air is €10 per day, but it works well in all rooms. You also pay a few euros for the Internet, but it was a strong signal. My son said the pool was great, and the location is pretty quiet, but close enough to all the action. We went to the bar around the corner, Bar Titanic, every day for our breakfast. Great bar by the way. All in all great place.

Sarah Swallow

Apartments very clean and basic, nice size balcony and quiet pool to swim in. Only downside it cost €10 per day for air-conditioning, extra charges for WiFi use and sun loungers. Would recommend requesting a high floor apartment that way you can save on the air con by opening balcony doors and using the sea breeze instead. Basically you get what you pay for .

Chris Robinson

I read a few bad reviews on this place but I had no problems at all, the rooms were great service was great Sue and the other lady in reception were very helpful 😀 only downside as we have health issues was it was uphill but taxis were cheap enough. We would definitely stay here again . The view was amazing from the 25th floor

Susan Moreland

Just got back today from staying here .From getting there we had to pay 150 euros deposit 22 euros for the Internet that went off half way through my holiday 1.50 euro per day for sun lounger 10 euro per day for air con = 333.00 euro upon arrival.hot water went off two days in a row. electric kept going off I rang reception to be told to switch it off then BK on I did this didn't work then she told me to leave it off for abit and try again still didn't work they sent a electrician up to fix it .there was glass bottles getting thrown from the balcony police came and then to think it couldn't get any worse my daughter got blood on the bed sheets women's problems can't be helped and got charged 10 euro won't be back in a hurry only good thing about this hotel is the cleaners very friendly and made sure we had clean towels and toilet roll

Stephanie Coyle

This will be our second time staying here, once in October 2023 and May 2024, both times our stay was brilliant. The rooms were clean, the pool was everything you need, but what made both our stays fabulous was the superb hospitality and kindness from the staff, in particular Rebecca… she was amazing. She couldn’t do enough for us, super friendly and just a joy. We will be back again, if for nothing else to see our new friend behind the bar!! Thank you again for everything, Bec!!

Sas Leaver

Perfect. Used by Spanish tourists too so you no its good !!! Perfect all town location. Highly recommended would come again if coming back to Benidorm ☺️💃🇪🇸

lesley france

Had b.b there but one of the staff especially the was ignorant stood 10 mins waiting to be served she looked at me twice but carried on talking to the engineer on call 🤙 But overall it was a nice place..Towels clean every day bedding clean we stayed for a week ..Little hilly going up to the Hotel near the Marina so you are in Between the New and Old Town 😁 Bus stop near the Yellow Sub Marine for drop off and pick up 5 mins away from Hotel 🏨..New Town is About 10 to 15 mins away .Hope you enjoy your stay there 👍👍👍👍

Maggie Smith

If staying in the Old Town this is just 2 streets up from Vincent's and a major supermarket - absolutely great for amenities. Refuel was just right at the bottom of the hill so again superb to what we wanted. Food though was extremely repetitive and the dining area was so so noisy with the local guests. If you want a good base but willing to eat out this is a great place to stay

Markie Irvine

Exterior room absolutely shambles no balcony no hangers and RUDE reception Staff.

Geraldine Day

Unable to open our curtains as facing another hotels pool area and on a busy cross section so no privacy. I did ask for a balcony room but none available- I presume because of the price we paid and using a booking agent. A few niggles in the room which should have been reported by previous occupants but maintenance did come up very quickly and resolved one of them. We had very noisy, inconsiderate neighbours and lots of door slamming! They staff in the dining area were very quick to clear the dirty dishes away so it was all kept clean and tidy. The young lady on reception was very friendly and helpful.

Danielle Taylor

Stayed as a group of 6 for some upcoming birthday celebrations Apartment was great, plenty of space, 1 double bed, 2 single beds and sofa bed Air con is the living room and main bedroom En-suite and then extra bathroom - very helpful with 6 of us!! We did have a couple of time where we lost power, phoned the number on WhatsApp and instructions were given and we sorted within minutes. Sounds like it happens quite a lot when overloading the sockets with hair dryers and straighteners etc Room was very clean, no issues at all Pool was fantastic, €3 per day for a sunbed, pool was clean and well looked after by the staff, opened at 10am Location isn’t bad, it’s a bit far away from places like Cafe Benidorm which is our favourite place at nighttime and it’s a walk to the beach We have stayed in Gemelos 22 a few times before so we did know about the location

Amazing Match attacks

We go to are happy place 3 to 4 times a year.we wouldn't stay anywhere else because it's so perfect from the great girls in reception who will go above and beyond for you to Mohammad by the pool who only has your safety and interests to heart.no stags lovely people with a Ola or buenos dias wherever you're from. Great rooms great pool great place to stay.we love it

Ed

Great location for going out. Beach 10 minute walk. Bars and restaurants very close. Great pool and sunbathing areas. Sun loungers 3euros each. Don't be put off by the people waiting like dogs to get there sun bed spot. Plenty of areas to lie down. Standard rooms, clean and air conditioning. If you have a two bedroom apartment the smaller room doesn't have air conditioning. Asked for a fan at reception and was given one. Private apartment so no random people can gate crash. Very quiet at night so having a good night sleep isn't a problem. Because it's a residential building there allowed to keep pets, but not near the pool area. Would definitely stay again.

Sandy

Great location to the many bars and restaurants Benidorm has to offer. One bedroom apartment with a wardrobe with plenty of coat hangers. There is a safe in the wardrobe which is charged at 5€ for our stay- bathroom with shower over the bath- kitchen well equipped with pots & pans utensils, cups, glasses, plates and a microwave- fridge freezer also cooker. Lounge area with table and chairs to seat 4 people which also has a corner sofa and a TV. Balcony with chairs and table and clothes horse. A deposit is payable on your arrival which is returned when you leave apartment. Three large pool areas with plenty of places to catch the sun. Probably would not stay here again as Benidorm has hundreds of hotels to choose from.

Roberta Alcorn

Very enjoyable experience and great for the kids with 3 pools 1 kiddies one with play area and to other one being an adult one. You do have to pay for sunbeds every day. It is great as just outside are all shops to cate for everything you need ie: food clothing sweets and tobacco fizzy drink and alcohol. Great all round.

Christine Lowndes

Christine L Birmingham, United Kingdom 3955 Amazing Hotel Review of La Estación Hotel I have just returned from spending 9 days at this lovely hotel. My room was amazing, being on the curve of the hotel it was very spacious with a big double bed which was extremely comfortable including the pillows. There was a large tv and a fridge which was a Godsend and held more than you would think. The bathroom was very big and the shower was powerful. There is a large mirror over the sink. There is also a large full length mirror next to the double wardrobe. In the room there was 8 big windows that slide open fully letting in lots of fresh air. My bedding and towels were changed regularly. The swimming pool is a real asset to the hotel. It is modern and clean as are the sun beds. I spent every afternoon there and it was so relaxing. The hotel smells lovely throughout and I noticed this as soon as I walked into the spacious and modern reception. All the staff are lovely. This hotel in my opinion is well worthy of its 4 stars. It may be back from the centre but I walked there and back every day. There is a bus you can get but I preferred to walk in the wonderful sunshine. There is a very nice supermarket Consum just a 10 minute walk away. It’s on 2 floors and has everything you need. Prices are really good too. Also on Wednesdays there is a big market by the tram stop which is about a 10/15 minute walk. I was travelling solo and really feel all the staff treated me with the utmost care and kindness and I can’t wait to go back. Show less Date of stay: September 2024 Trip type: Travelled solo

Jeroni

it is just a nice hotel with a good price-quality ratio,there is nothing to complain about, it's what you get for 54 euros per night including breakfast! the bed was good, the breakfast was ok, and it was all nice and clean! perfect for a short stay

Jo Pugh

I was waiting outside for a bus at 02:30. Manuel came outside and said it was safer to wait in reception, where I also met lovely Jorge. They were so busy with drunk clients, but made me feel like a VIP! THANK YOU ❤️

Heidi Evans

Nice clean hotel although could do with a bit of updated. Staff friendly and helpful. For those liking a hot breakfast this is not for you. You need to heat up your breakfast in the micro wave. Continental breakfast good choice. Outdoor pool clean overlooking city. The hotel has very little around it as far as bars and shops. Bus stop near by to take you to Benidorm.

Kevin Cook

Decent functional hotel, good buffet breakfast. Good swimming pool (pity about the poolside music though). On the outer edge of town, so a 25 minutes walk to the beach, or use a cheap taxi. Overall, perfectly fine for our two night stay.

Kev Wilding

We had a large studio room with a corner balcony. Nice and spacious, clean and decent views. Cleaners called every day. The pool was very small. Bar downstairs that also served food. Good location Yes, I'd stay here again.

je55i 222

Fantastic stay, we were a group and had great fun in the day around the pool. Pool is a sun trap and we could always get a bed or didn't have to wait long if it was busy. V. reasonably priced drinks and food at the cafe. Rooms modern, spacious and very clean, lovely showers. Perfect location, near the beach, bars and shops

Michele Watters

Just spent 4 days at Halley .rooms bright and spacious very clean. Cleaners in every day plenty of fresh towels. Everything thing you could need for self catering holiday.. didn't have any problems with noise late at night.loveley snack bar severing a good breakfast reasonably priced. Staff friendly and helpful.woulf definitely recommend

Kerrie

The only reason I gave less of a star for the room was the bed... double bed was two singles put together which is super frustrating as they are on wheels and keep moving when you turn over... other than that everything was great. The guys who work in the restaurant are absolutely fantastic...

Linda Fussell

Rooms are absolutely amazing. Staff absolutely brilliant. Food at snck bar lovely and very reasonably priced. But.... myself and my brother took my elderly parents there for a well deserved break. The pool area was lovely but unfortunately it was full of drunken, foul mouthed groups of men and women, so never used it. Beer cans , bottles and glasses of alcohol left all over the place. This to us let Halley Apartments down in a big way. 😩 This could be an amazing place if this wasn't allowed but unfortunately it was. So a we never return and not recommend.

Yvonne Murphy

Absolutely love place to stay. Jordi is the friendliest host that you will ever meet. Very helpful and just so nice overall. The staff at the bar are really nice also and super friendly.

Ian Wilson

Another excellent stay at Amalia Apartments. Stayed for 2 weeks with my wife. Rooms still spotless and perfectly equipped. Staff super helpful as always. Will be back next year.

Sweenyt Todd

Good size apartment, air con, and a nice balcony. Close enough to all the bars and beach front. Also not far from old town tapas alley. It also had a washing machine which was a real bonus .

ian jamieson

What a great place well equipped for a self catering holiday or enough restaurants nearby if you want to eat out and geordie in the office is so helpful

Jennifer Clarke

Basic apartment with most things you would need and value for money. We were spoken to like naughty school children by the host when we arrived slightly late (due to flight delay). We had been up since 3.30 and were really tired and I had to walk away so that I didn't retaliate. Once he had aggressively told us off, he then tried to backtrack by being overly jokey and friendly. We didn't speak to him again during our stay . Everyone raves about the little bar/cafe next door, but it was fully enclosed in the evenings as it was cold and people were smoking in there so it smelled disgusting. I can only assume the great reviews are from smokers.

John Dakin

Just stayed a week bed an breakfast on a golfing holiday. Nice hotel mainly based at older Spanish guests. Youngsters may find it one to avoid, having said that it is handily placed for the strip and dozens of good restaurants.

Jill Gwilliam

I came with a group of 24. Hotel was great, although some rooms a bit on small side. Food was really good choice and for us it was great to have wine with our evening meal. Service also was very good. We loved the pools both inside and out along with Jacuzzi's. My only complaint is the fact that the sea had some type of fish that liked human flesh. The papers say that holidaymakers were warned, but this is not true. I am just starting 2 months of treatment on leg now that I am home in UK, following an attack in waist high water by some type of piranha according to the reports, off Benidorm's main beach. Taken by ambulance to hospital. 300 Euro up front. I really would have liked to have been warned of the risk. The papers say 15 cases a day on average are reported. Can you please address this issue.

Kieron Bishop

Had €120 euros stolen from my room that was inside a wallet inside my zipped up bag, inside a cupboard. When I spoke to the staff at reception they said it’s my word against the maids and that they can’t prove anything. They wouldn’t even give me my deposit back because I didn’t have the deposit receipt because that was inside with all my cash. So I basically had to pay €20 euros so that I could have €120 euros nicked. Awful service, would never stay here again and wouldn’t recommend it to anyone who’s thinking about it. Couldn’t care less about their customers who’ve paid good money to stay with them.

Ross Mein

Stayed here for 3 nights, had low expectations but was pleasantly surprised. Friendly and helpful staff on reception and we were even given a very early check-in which I didn’t expect. Seems we got one of the older rooms but I found the beds really comfortable, along with the pillows. The bathroom was very clean. The walls are and floors are paper thin so you do hear quite a bit noise but we were only in the room to sleep at night. Housekeeping daily. WiFi worked fine also. The outdoor pool looked great but was closed for season; however there is an indoor heated pool available. There is no ironing service at the hotel whatsoever, so be prepared. We paid £40 a night, so no complaints. Had we paid more, then the quality may not have been commensurate with the value. The location is excellent; close to Old Town and Levante beach and restaurants/bars etc.

Maria K

The hotel is in good location close to The Strip. It’s also a short walk of several minutes to go to the beach. There are restaurants and bars near the hotel. The rooms are average but clean. We had a balcony in our room. They have a parking building at the back of the hotel and it’s very secured. We booked a triple room (half board). Buffet breakfast is alright and inclusive of warm drinks and juices. However for dinner, drinks are not included, not even water. Drinks can be ordered from the waitress and paid at the cashier upon exit. They don’t offer the best buffet but it’s ok for the price that we paid. A big percentage of the hotel’s guests are retired seniors and there is an nightclub for them within the hotel. But of course anybody at any age is welcome there. The room rate is very affordable and would suit a traveler on a budget. This hotel has a swimming pool. The adjacent sister hotel has a nicer outdoor swimming pool and an indoor pool and guests have access to those facilities as well.

fuertekim

Apartments are in a great location., have all the basics in the kitchen..very clean and beds are very comfortable. Hot tub and pool. Pool bar open all day. Reception staff are friendly and helpful.

James W

Stayed here on a stag do with a group of 12 blokes. All in all, the hotel surpassed my expectations. We booked through a popular stag-do company in the UK and just accepted the first accommodation we were given due to lack of availability but was pleased with how it panned out. The hotel sits just on the outskirts of the new town and is fairly modern. The apartments were 1 bedroom with a lounge and a kitchenette. There’s two single beds in the bedroom and a double sofa bed in the lounge. Was plenty big enough for 4 guys that weren’t too bothered about sleeping given we were on a stag! Only issue with the room was that the latch mechanism on the balcony door didn’t really work properly so it was sort of ‘open’ for the duration of the stay. Also, there was a lot of sticky mess in some of the bedroom drawers which hadn’t been checked / cleaned properly so unfortunately one of my t-shirts got muck on it but oh well! The pool area was clean, plenty of sun beds, decent selection of beers at the bar. Only downside was the pool doesn’t open until about 10am - could have done with a dunk a little bit earlier to blow out the cobwebs from the night before but not a big issue. Staff on the whole were friendly and helpful, especially the bar staff during the day who were a good laugh. To summarise, the hotel was very good value, convenient and very accommodating of large groups!

LeeAnne Munro

The staff make this hotel! Overall great stay, the hotel is exceptionally clean outside beds/pool area is deep cleaned daily & quite peaceful (as peaceful as Beni gets). The housekeeping is every 2 days, something we never expected but for the 4 days we were there we had fresh towels. The balcony is huge and set in a decent location that you're not towered by other hotels. Downside is the air-con, when it worked it was barely noticeable. No issues with deposit either, that was transferred day of departure before landing back home. Overall if you want to be close to the strip, 5mins from the beach and don't mind the lack of air-con then you'll love it.

Helen Hugo

Just had a week here 1st time at these apartments normally stay at another one but I would definitely stay here again lovely staff big balcony very clean if I could just make 1 suggestion I struggled with the 4 steps to Recepción and I did see a gentleman with a stick fall up one maybe a handrail would be helpful

craig heaney

Decent hotel. Basic but clean and all you need. Bed. Towels. Shower. Toilet. Does what it says on the tin. Staff friendly.

matt aitken

Unfortunately we had not booked a balcony room this time. The rooms are ok but we felt a bit enclosed. The food was really good. The bar was also very good. Nice staff. The location is brilliant for the beach and old town. Also not too far from the party strip.

Kirk Greenslade

Spent a week Half Board here in Feb/Mar this year. Fantastic room on the 14th floor. Nice variation of food on offer. Amazing views and down the quieter end of Benidorm which we absolutely loved. Will definately return to this hotel.

Riccardo Grisanti

This hotel has absolutely exceeded my expectations in any way and for the reasons below: - The building is quite cozy inside and the reception is kind and helpful if you need anything. They have a very nice bar which is also the animation area. - Food is excellent. For breakfast, there are also several Spanish options like tortillas, chorizo and pan con tomate. Lunch was my favourite meal as it was mostly excellent Spanish food. - Drinks and cocktails are excellent and they use very quality alcool for it. The staff will practically prepare you any cocktails you ask for. - Animation is great, they propose everyday so many actitivites that are so much fun. - The hotel is just in front of the beach and you can just cross the street and you are on the beach where you can swim. - Swimming pool area is nice and cozy, with also a little bar. - Rooms are not too big but absolutely perfect, air condition was well working, the cleaning service was excellent. - It is outside the party area, so it is so quite and you hea rno bothering noise at night. If I really have to find some points for improvement I'd say: - Animation in the evening starts a bit late sometimes (22:30) but I guess this is normal in Spain. - On food, I would have put some more Spanish options for dinner and honestly I did not like too much the desserts. I would also serve Spanish jamon more often. - It is not possible to block the loungers by the pool for a long time and once the lifeguard assumed we had blocked them for too long ans she just took away our staff and put them in a corner (despite the fact that there were free loungers). This was a bit invasive and we did not appreciate it. - The waiting time for the lift was sometimes excessive but of course this is not the hotel's fault. For the rest honestly, it was amazing and I don't exclude one day I will come back! thank you for everything!!

ssp p

Fantastic location, staff beyond helpful and friendly especially Noelia in reception and innes at breakfast who greets you daily with biggest smile, breakfast had every option you could want. The whole hotel is spotless. The best family holiday we ever had and a major factor was staying here. Fabulous location being just a short stroll into the old town but far enough away the beach isn’t packed.

Denise Juniper

The hotel is immaculately clean. The pool area is cleaned every evening. The staff cannot do enough for you. Drinks prices are excellent. Food is good with a wide choice for everyone. Every room has an uninterrupted sea view. Would definitely return.

Haley Butterworth

After reading reviews on these apartments, I was a bit sceptical and was not expecting much, but loved the apartment, clean and tidy and overall very happy with the room, the staff was very friendly and everything we asked for was given, no problems with getting the deposit back. All I want to say is don’t believe all you read on reviews, make your own mind up once you have been there, it’s not five star by any means but clean and tidy, and very happy with my stay there.i would highly recommend you pay your deposit in cash!!!

Steveht

Perfect hotel for bachelor parties. The hotel says it's not allowed, but it's the only thing that's done there. The staff are friendly, I'd say too friendly. The cleaning lady, I think she wears a white top from Cuba. I've never seen this in other hotels. She asks us for cigarettes and money. She invites us to smoke in the stairwell when she sneaks into the apartment. The pool is great. The guy at the restaurant is very attentive. I personally will return because I like parties. There are no limits. For my part, we had fun.

Megan James

very budget apartment. was fine for what we needed. we used it to sleep and shower, was out all day and night. not damage was caused and everything was left clean. deposit was paid on arrival and 3 weeks later we still havnt received our £200 deposit back. not easy to get in touch will wouldn't return again

Courtney Thomson

Stayed here for three nights. I was dreading it after the poor reviews however, my stay wasn’t too bad. We arrived Friday afternoon and departed Monday morning. On arrival we went to check in, told to wait about an hour. We checked in fine. £200 deposit. Got to the room - few marks on the walls and a scuff on the tv unit. Apartment was fairly clean. No damp, all plug sockets worked, a couple of English tv channels and a huge balcony. Beds were comfy, shower head was powerful and could change the temp easily. I was on edge about touching anything as I didn’t want to lose the deposit (from previous reviews). The pool is freezing, sun loungers are limited but if you get there early enough you’re sorted for the day. We was chasing the sun round the pool as 13:00 hours it went behind the buildings and kept falling in the shade. I wouldn’t recommend children in this hotel. The bar is overpriced, the vending machines (when they work) are too. Hot drinks machine wasn’t working and they don’t serve them in the bar after 21:30. Reception staff was ok, helped with what we needed and called a taxi for us. The man with glasses behind the bar was a joker, funny however does come across hard faced. Was given two keys to the room. The ‘hill’ isn’t even a hill, it’s a slight incline and not bad at all. It’s a 10-15 min walk into the main parts of Benidorm. There’s a small shop near the hotel but is also limited and overpriced. Cost 23.50€ for two bottles of water, ice cream, small box of tea bags, small milk and a pack of crisps. You do have to strip the beds and make sure they’re put in the bath with the towels before checking out and empty the bins before checking out also- they will check. Can hear other people below and to the sides of you when they’re on the balcony. Wasn’t an all bad stay but I wouldn’t recommend. Unless you literally want somewhere to sleep and wash.

Luke Davies

I'm going to be brutally honest here: I rarely write complaints. Generally, if I've had a positive experience, I prefer to leave it at that. However, there are exceptions. When I first saw this hotel, I was pleasantly surprised by the value for money. Don't get me wrong, my stay was relatively pleasant. I recognise that it’s not a 5-star establishment, but it was still enjoyable. The issue arose at the end of our stay, which tainted our overall impression of the holiday. My three roommates and I, all sensible lads unlike some of the other guests, spent a good two hours cleaning the room and folding our used bed sheets. We were satisfied with our efforts. When we went downstairs to collect our deposit and check out, we encountered the rudest person I've ever met – and I say this as someone who has worked in law enforcement. She made us wait for over twelve minutes while she finished a conversation with her colleague. Then, after inspecting our room, she returned and accused us of breaking a mirror. I must stress that we are responsible individuals who followed all the rules. We did not cause this damage. When I protested our innocence, she dismissed our pleas and retorted, "If it wasn’t you, why didn’t you report it when you first entered the room?" I was shocked. I’ve never stayed at a hotel where guests are expected to conduct a thorough inspection upon arrival. My advice to anyone considering this hotel is to stay well clear. Unless you're prepared to perform structural assessments, check for damp, and perhaps even rewire the apartment, it's not worth the risk of losing your deposit. We lost 200 euros that day – don’t let it happen to you. Please see below of the alleged damage we caused, let it be known the other sliding door was infront of the broken mirror throughout our stay and didn't see the broken door on arrival or at any point, there is a few reviews stating our same issue and beginning to think it is a scam.

Emma Sharman

Friendly, helpful staff in bar and reception, not so much the restaurant. Rooms are average, comfortable beds. A bit dated but clean. I had a room with a bath/shower however, rooms with a shower only, the bathrooms were much better. Rooms quite dark. Went in October where sun is lower than earlier in the year so the pool was only in the sun part of the day and had to move around the pool where the sun went. The hotel has high buildings around it which blocks the sun but this is due to the time of year I believe. We went full board, no drink included at lunch and dinner time but juice, coffee, water and tea provided at breakfast. Food was average, good selection. Cooked English breakfast provided daily in buffet style, along with continental. No smoking allowed around pool and certain parts outside. There is a designated smoking area which I thought was good.

Olivia Duke

Really really lovely hotel! All staff was great and friendly! Perfect location close enough to walk to places but far enough to go bed at night. Room was perfect. Was a perfect birthday holiday from my boyfriend and would love to go here again. Thank you to the hotel for nice welcome and for the birthday drink sent to are room! 🥰

Jacqueline G

Lovely hotel. Food selection was fantastic! Never really saw the entertainment team (except in the restaurant). Maybe a little further away from the "busy area" but we were fine with this. The area felt quaint and authentic.

Mr. Dukey

After finding myself in an awful situation where I lost my phone, wallet and address to my villa, the staff here kindly let me use their phone multiple times to ring home, sort out money and a booking for the night. In the morning, they also went to an extra effort to made sure I had a taxi to my booked villa, communicated the situation to the taxi driver and even checked up I got there afterwards. Thank you to all the kind staff!

Aiden Fryer

Ok stayed here for 8 nights last week august. Firstly the negatives you had to pay for water in this hotel despite paying already for the food water was not included absolutely disgusting. When I ordered a drink in the bar the waiter tried to take my full bottle away from me when I was sat drinking it. Then went onto the dance floor to return back to table the drink had been removed. The entertainment wasn’t the best music was a mix of English and Spanish the dance act was best part of the entertainment. Now for the food I had a hotdog that was stone cold on a night with hotdogs there was no tomato ketchup. The steak was over cooked the bacon for breakfast wasn’t cooked enough but I did enjoy the desserts great ice cream machine the fish was nice too but be careful of bones it made me question how cooked my food was so I avoided a lot of hot food when it was hot of course. The pool was nice and peaceful around the sunbeds. I had a cockroach pass me by one night going to my room but it was air conditioned and had a fridge so I had plenty of cold drinks throughout my stay. But overall you must provide FREE water for eating with food im on the fence if I would stay here again the meals need to improve for price per stay.

Holly Parker

Fantastic hotel. Feels luxury for a very reasonable price. Comfy beds. Would have liked a balcony but understood for the price this is not possible. They provided a washing line in the shower to accommodate for this. Great variety of food on buffet breakfast. Powerful shower which was amazing. Lots of the seating in the room which was very convenient. A few small flaws - The air conditioning made me and my partner cough in the night not sure if it could do with a clean. The soap in the shower smelt like toilet cleaner. These are very small flaws for us and we would definitely stay here again despite the minor issues. Thank you to all the staff for a lovely stay, they were very friendly, helpful and made our stay run smoothly 😊 Thank you hotel Bristol 🥰

Jill Gibson

Fabulous hotel in an excellent location. Spotlessly clean and beautifully fragranced. Good breakfast selection in a lovely restaurant. A couple of recommendations below for the room to enhance any future stays

Margaret Jenkins

The best hotel we have stayed in Benidorm. I have stayed in many 4 star hotels and by far this is the best. Food amazing, staff cannot do enough for you, so friendly and helpful. Location of hotel is brilliant for old town or new town. I booked the deluxe room which gives access to private pool, so worth it. Can’t wait to return next year. Keep up the good work Bristol as you are all doing it right x Thanks for a great holiday

Lee Davies

Just returned from this hotel... Food was varied and good quality, drinks (alcohol)and coffee were really reasonable for hotel... Hotel staff friendly... Rooms were good quality and well soundproofed.. 5 mins from old town.. Will definitely be staying here again. Excellent value for money.. Well done Bristol Hotel...

Helen Bell

I booked a double superior room & was given a very old looking room. The air conditioning was leaking all over the balcony, it was dangerous. They sent a maid to mop up & 5 minutes later it was the same. They then sent a maintenance man who said there was a problem. I had to pay 160 euros to upgrade as the other room didn't feel safe & they wouldn't even give a discount. The room that I originally booked didn't match the pictures that I was actually given. I wasn't happy but I didn't feel safe or comfortable with the old room.

MARIA BEATRICE MUNTEANU

Our stay was great, check in was very quick and all the hotel staff friendly and helpful. Breakfast very good and varied to suit everyone. We had no problems with the cleanliness. The hotel has a very good location and is close to the beach. We will come back again for sure!

Teresa Robinson

Found the reception staff very helpful, especially a young girl called Bea. Gave me advise with regards to places to eat. Also the bar staff and a waiter called Fran who spoke really good English very friendly. The breakfast and staff were good. Place was very clean and in an excellent location - near to all the bars and nightlife. The only downside was the Hotel was a little dated. Would definately return.

Blonde UK

Plus points: The location is spot on if you want to be close to the Benidorm nightlife as it's literally next door. The beach is a short walk away. Considering the proximity to the Benidorm strip, we couldn't hear any noise from our room (we were at the rear of the hotel). The pool area is nice. We didn't see any trouble or rowdiness at the hotel at all. If, like us, you just want a place to rest your head, that's close to the action, it's perfect. Clean and comfortable. The smell that is mentioned in other reviews comes from across the road and really isn't an issue once in the hotel. The room had a clean bathroom with a nice warm powerful shower and a hairdryer, and there were tea/coffee making facilities along with a fridge. Cons: The hotel is basic and tired. It could really do with a refurbishment. Most of the rooms don't have balconies, but we were lucky enough to get one of the few, but the air-conditioning units that sit outside the building drip water down to produce a constant puddle on the patio. I haven't got too many negatives about the hotel, but don't expect luxury, it's a tired, basic, no frills hotel in a great location. I can't comment on the breakfast buffet as we opted for room only. Would I stay there again? Yes, I think I would.

Thomas Rowley

Just back from a four night break at the magic villa hotel, the location is good if not a little noisy at nights but to be expected, unfortunately there was always a not so pleasant smell in the front lobby area and sometimes outside too. The staff were very pleasant and helpful we did not have breakfast in the morning as to be honest we were put off by the smell often lingering around the lobby area. The rooms were cleaned daily and towels changed but the rooms and whole hotel can do with a total refurb. The furniture is well past its time and walls need fixed and repainted.We had a balcony which was in need of repair and the walls painted plus all the rooms above with only windows are not that good to look at plus people throwing their cigarettes on to the balcony was a bit off putting. When you compare the hotels round about this area then this has to be the least favourite that I have stayed in. To make it worse I have returned home with at least 16 bites all over my body which I could only have got while in my room as the only time my whole body was exposed is when I was in the bed.

Xerxes Stallworthy

Brilliant staff, perfect location, great service. The pool area is a suntrap, and it also has a rooftop sun area. The bar is reasonably priced, and again staff are jovial and great. Can be a little noisy at night due to nearness to the beginning of the famous Benidorm Strip, but you're in Benners!

Ellie B

Only had one issue whilst staying here back in August and it was due to the door sticking when opening from the outside other than that the room was perfect and nicely renovated. We were completely aware that we were supposed to give €200 deposit which we payed by cash and upon checkout we waited 15 minutes and got it back. Check in process was easy we did arrive extremely early as our flight from Dublin arrived 9am they allowed us to leave our bags in a locker room until our room was ready, which it was early with no fee. I’d definitely return here as we found the pool area to not be rowdy more family oriented which was nice.

Arctic Dreams

The apartment was not very clean. The balcony floor had food residues the chairs inside were very dusty and the worst part was the bathroom bidet it was feces residues which is not acceptable! And twice I had to go to the lobby of the hotel which is not in the same building to ask for towels because there was only two small ones and blankets as there were only thin sheets. Would definitely not stay here again or recommend because of this. Sheets of the sofa bed were not clean.

Leah

Just left Pierre and Vacances Horizon after what can only be described as a stay from hell. We arrived at the hotel to be told our room was not ready and that we must pay a €200 deposit on top of what had already been paid. The €200 is refundable depending on whether you clean the apartment daily, including dishes and emptying rubbish bins. There are no cleaners, if you wish to have clean towels bring your own as they are reluctant to provide clean towels or bedding. There is a washing machine in the room however no washing products, you are expected to provide your own, as well as buying your own toilet roll if you run out of the two rolls that the hotel provide. As for the staff, I have never had a worse experience with such rude and ignorant customer service being given. They were unbothered when we were stuck in the lift on the 25th floor of Pierre Horizon and disinterested in any queries or concerns we had. The only staff member we can give any credit to is Monica on the reception of the sister hotel, our shower wasn’t working and she was incredibly helpful, however we were told a technician would be arriving to our room shortly to fix this issue, nobody came. We have many safety concerns regarding our room, including the glass on the balcony being extremely loose, shaking in the slightest bit of wind, balcony doors that do not lock, as well as the lifts that are blatantly well known for malfunctioning and having people stuck inside them multiple times a day. Air conditioning does not work, we have had to ask multiple other stayers in the hotel to help us get access to our room due to the faulty lock. There are no staff in this hotel, there is no reception, a number for reception in the sister hotel is not provided which, even if so, phones provided in the room do not work, as well as the number listen online for reception ‘not being connected to a line’. We expressed concern for the lack of staff present at the apartments and were told there is a security guard onsite at all times however, the only time he has been present is when he had to help us while stuck inside the lift. As an FYI, the wifi does not work if you are on the higher floors, so ensure that your mobile contract will not charge you for using a lot of roaming data if this is something that will affect you. The pool is also in the shade for a majority of hours in the day due to location of the hotel, which is at no fault of anyone but again, just an FYI for anyone looking to book here. For the money this company is asking people to pay for a stay in these apartments, I would wholeheartedly say do not pay it, do not stay here, there are definitely hundreds more of ‘cheaper’ hotels/apartments available to book in Benidorm where you will have a more enjoyable stay. We have debated going home early due to the circumstances of our apartment, it is terrible and the hotel staff are completely un phased with any concerns we have. I’m not one to leave reviews on hotels but if you book here, you have been warned, it is terrible. We would really appreciate a response from the hotel themselves regarding our feedback as during our stay, all of these concerns were quickly brought to their attention, they just did not care and were clearly not interested. We have been in contact with Jet2 and expressed the same to them, with hopes that some light will be shed.

Ken Brown

Do not come if your elderly or have children! There is only 1 lift working which is normaly full of the cleaning staff. We waited 20 minutes this morning before we had to walk down 18 flights of stairs! Reception took the, noth6we can do stance. Imagine being 70 y/o and stuck on floor 32.

Sean Williams

Not an easy place to find due to the steep streets, upon arriving we had to go around to the main hotel to collect the keys which didn't work in the door but staff were pleasant enough to accommodate us by getting us another apartment, once inside very pleased with how clean and tidy it was, the only downfall is that there were no welcome amenities which meant going out at midnight to find a local shop to purchase milk and water but all that can be forgiven when you see the magnificent view (from the 23rd floor of a 32 floor building). Some loud nosies due to guests coming back from the local drinking establishment but nothing that could not be blocked out by closing the balcony door which felt well air conditioned. Overall it pleasure to stay I would give it 8/10

PC Kings

Hotel is well run, clean and overall good. Only reason to visit reception was to get information. Not central to Benidorm but well within reach on public transport. A small great beach within a 10 minute walk with the long beach to the old town within 10 minutes. Great views overlooking the mountains. Better views if lucky enough to get a seafront view which we weren't. The food was nice enough and last night's food was really tasty. Coffee is not nice.

Mark R

I thought this Hotel was lovely. No problems at all. Ana behind reception was very professional, friendly and polite. Food was plentiful and a great range of range catering for all. . The views from the cocktail bar were amazing. We would definitely stay here again.

Rowena Lewis

Lovely hotel. Beautiful breakfast. Pool is clean, room is okay. Not the best but will still come back here. Room is big. Good service. Good value for what we paid for. About 20 minute walk to the beach. In a quiet place but loads of shops, restaurants, supermarkets nearby. Quite far to the main old town but we love walking so it's a good exercise for us.

zuzanna Bogusz

AVOID THIS HOTEL! WORST HOTEL TO EXIST! Staff are rude not helpful at all. I paid for all inclusive, the food is disgusting for the money you pay. The drinks are NOT included in the all inclusive, so you have to pay separately. In the reception they tell you that if you upgrade £14 to a premium all inclusive you will get all drinks you want for 24hrs which is a lie. We upgraded and still had to pay for cocktails!!!!! Bar staff are extremely rude, even got told “ I don’t care what you want” and some bar staff don’t even speak English. Do not come to this hotel as you will be disappointed.

Roque Segadevieito

There are so many positives about this hotel but without a doubt their one strength is their staff - they were singularly amazing. They immediately made us feel at home - friendly, helpful and good fun. Well done to all of them but a special mention to Camila and Begonia. As always with these sort of reviews, if you're the kind of person who is polite, appreciative of people's hard work and treat them with respect, you'll love the staff here. The food is really good. Great variety, good salads, some cracking dishes and you're never far away from a good paella! We were here during Halloween and I have to say they went out on a limb here and really took care of the kids that were in the hotel with a massive trick or treat round of the hotel and a cool little homemade terror tunnel. Downside? Well, yes there was one. Our room was a little tired - 0501 in the smaller tower. We had a faulty shower, a dodgy cistern and some open cracks in the wall - it just wasn't what we have been used to from this hotel. We ended up being moved which took a couple of days and that took its toll a little. That being said, we came away having had a really good week. The staff in the hotel very much made it so a big thanks to them.

Joanne Young

I loved the hotel. Didn't eat here but wanted to get out and about so it was just really to sleep and chill by the pool. The hotel is a little dated but was very clean and the reception staff were fantastic. It is on a hill but it's only £8 to get back from town. The pool is lovely and not over crowded with sunbeds which was good. I would stay here again if I could have a balcony as we did book one but was put on the ground floor with bars on the windows that's the only thing I didn't like.

Eurlove Gisbert

I had a good week, the food was delicious, the service was pleasant. The only thing I didn't like was that they told us we could visit the facilities of the Hotel Gran Bali since we were in the same group. But when we got there, the security guard told us he didn't know if someone from another hotel in the chain could come in, so he asked at reception. The manager who came out told us we couldn't go in because our hotel only had 3 stars, although as a personal favor he could let us in after the trip... Very kind!

Stuart Griffiths

Overall a great location, brilliant pool area and friendly staff at bar area. Hotel is out dated and basic as commented but taking this into consideration it was a great stay. Balcony view was beautiful and pool area was great

Alfonso Arties

Bad, very bad. I am 95 years old and I canno't pick Up women. I recall Barry Manilou singing his most favourite song. I simply must dance. Tomorrow at the breakfast buffet my money IS worth. Next year to Cuba.

Moonbeam Moonbeam

Just recently came back from here. The hotel room was clean and I found the staff friendly. They also maintained the pool daily. However, as others have stated, the hotel mainly caters to pensioner aged Spanish guests and the entertainment... aimed at the Spanish guests. I didn't have any issue with the other guests but i was out most days. I went all-inclusive but ate out as the majority of the food was awful. One night they served some rabbit stew thing... The coach didn't drop you to the front of the hotel, it stopped outside a small mini mart. You then had to walk up the steps, so I wouldn't recommend it here if you have problems walking or need wheelchair access. Oddly, the Spanish guest's coach got dropped at the front of the hotel... If you're looking for a quiet base and room only, it would be fine. I wouldn't say it is suitable for children either.

Darren Ashton

I booked direct with the hotel a double superior room with balcony. I never received confirmation of my booking prior to travel so I emailed the hotel to confirm my booking. They replied say they had already sent me confirmation...which they hadn't but what I found strange is that they still hadn't sent me any confirmation of booking. When I arrived I was charged another 19€ per night parking which I personally think should be included. After I'd checked in and got to my room I'd noticed 2 single beds and no balcony so I went back to reception and said I think there's been a mistake that's wasn't the room I'd booked. The receptionist very rudely turn her screen around and said that is your room and we have no more available. Moral of the story is make sure they send you the confirmation so you don't get shrewd on your arrival. Would I stay here again......not a chance. And the breakfast is terrible.

Andrew Jones

Lovely hotel perfect location to all amenities room had tv kettle nice walk in shower lifts were fast too

Official GaminGuys

We only visited the roof bar but it looks high end and yes the bar has high end prices so beware if drunk, it'll be one bar tab. Views are spectacular - will visit again.

Martyn Jones

6 of us stayed for 5 nights ideally situated for old town and lots of restaurants and bars and if you can stomach it the complete cesspit which is the new town is not too far away. Scenic lift is a no elty and the bar with the terrace on 20th floor is wow. Very Spanish hotel guests and staff all very happy polite and helpful. Breakfast falls a bit shirt but there is a lot of choice so you should find something. I'd definitely stay again.

Steven Reford

Excellent hotel with friendly and attentive staff, thanks to the man from Honduras for making us smile during checkout.

Paul Fetton

Cannot understand some of the negative reviews this hotel gets. We're just home from 10 nights in a premier sea view room and from start to finish, it was wonderful. The reception staff are friendly, charming and funny. The restaurant and bar staff are fantastic. Really helpful to everyone. Rooms were serviced to an impeccable standard every day. The hotel does get an older clientele, that are mainly Spanish but Newsflash, it's in Spain!! The breakfast may not be totally to Northern European tastes but we found plenty to satisfy us. The real winner for us was the room balcony/terrace. It was simply spectacular. Absolutely enormous (about 9m×9m at it's widest) with 3 sun loungers and a table with 3 chairs. We paid, on average, under €120 per night for this room and it's probably worth at least 3 times that amount. I was actually afraid to write a review because I didn't want people to discover the best kept secret in Benidorm but it's only fair to give others a chance to experience what we did. We'll go back again and again and will always look to stay in room 504. Thank you, Hotel Marconi, for the best holiday ever.

Raul Iederan

The hotel is in a great location, if you can deal with a less than great service, but not a terrible one, this is a great place to stay at. Food was good, the hotel attracts an older crowd, but that just means less loud people at later hours of the day. I personally had an issue with the balcony railing being at eye level, but maybe because their chairs are low and I am not a very tall gentleman. If you go to this hotel, you go for the view in the morning, we had a sea-view, you can enjoy your morning coffee on thw balcony and look at the sea/beach. Ima and Xavi were the best from their staff.

Ghost White Crab

Excellent value, we paid a premium for a sea view room and was treated to one of the best views in Benidorm. We chose the half board option and the food at both breakfast and dinner was good and plentiful. Staff are friendly and the property is kept very clean. It is popular with the older Spanish clientel, This is not an issue in anyway just an observation

Steven Franchi

This Hotel is in the beautiful Old part of Benidorm with great Sea views and the beach 20 yards away from the front door. Rooms are modern and adequate. The staff are friendly and helpful. You also get a great breakfast, I would highly recommend this hotel 👌

Gary Wynne

The rooms are kept very clean.. A few issues I found was no fridge,no kettle or facilities to make a drink..the beds were comfortable.. But for me the main issue was a noise nearly all night- it sounded like an old air con unit outside our door- (we didn't have ours on so it wasn't ours)..the balcony could've been wider- 2ft wide is more or less pointless..reception staff were very helpful- the pool is just basically a plunge pool..but the rooftop views are amazing.. This hotel is not for young families... Note to management- please supply a fridge 100% needed

Carl Hood

Great hotel in the quieter part on Benidorm. Friendly staff and great food.

Shirley B

Nice quiet hotel rooms need updated food is OK not a lot off choice small selection great if you like Spanish dancing

Paul Roberts-tune

On arrival, I found the sliding doors to the balcony had been broken for what looked like a break-in and wouldn't lock. I did get another room next door, but it was the same thing. After 4 rooms later, all with the same fault, I found myself in a dated room from the 80s, as was the other rooms I was temporarily in. The bathroom was also not that great, but all ementies worked. The door was rottered at the bottom from the shower, and the mattress hadn't been changed since the hotel opened as I sat through it. The over sheets are also dated with stains on. The hotel is located in a great place, being a 2-minute walk to the beach and 1 minute from McDonald's and Burger King and other local shops. The food was OK but nothing to write home about and wish I never paid full board for as I often found myself eating elsewhere. Some staff was OK, but one in particular was quite rude to a point of aggression. I think he was the manager . They do have a pool, but when the wheatear on the beach was too bad to go into the sea, I did put my hand into the pool to test it. I got such a fright as it was so cold it would have been impossible to get in. There is such an abundance of hotels here that they really do need to up their game.

Cathie

Coach dropped us at bottom of steep hill difficult to get up with walking stick and suitcase. very little English spoken and no English food to speak of. No special Xmas meal at all Spanish celebrate on Xmas eve .. even then nothing special. Will not be going back.

James McDonald

Clean and tidy. But totally centred around the Spanish community.food limited to 2 choices. Review No 2 Reception was good very polite and helpful. We arrived late and was told that a small 2 course meal was provided. That's the good bit over. The rooms are dated and very run down, the aircon/heating didn't work, there was no fridge. The ceiling near the for looked like they had had a floor from the room above. The bathroom was small and out of the ark. Even to the point you had a shower curtain that had seen better days. Food wasn't much better scrambled eggs dripping in butter was about the only thing worth having. Everything else was swimming in oil. Lunch: ushered in and told where to sit even though there was empty set tables in the window, but they was for the Spanish guests who where king. That I understand but you are in the hospitality industry so please show the respect to everyone not just few. We was sat at a table in a row. The restaurant manager walked past, spoke to everyone except us. Rude very comes into mind. The food was ok 2 main choices of meat, but if your a vegetarian your living on salad as was my sons girlfriend. If your british please think twice about coming here, there are some very nice hotels in Benidorm, ok you may have to pay a little extra but it's well worth it.

Victor

Great beach to chill but make sure to take your coral shoes with you.

Johan Bijlsma

. Could order a drink if you would like. Didn,'t use it so no info to share.

Debi Beardsell

Apartment was nice had dishwasher and washing machine as well as normal facilities no kettle tho but used saucepan. It was quite spacious with a nice view. A few nice restaurants nearby but supermarket up steep hill and no transport nearby. Not really anything to do in this area so had to get cabs to get out.

Peter McPherson

Great place to visit, lots of little bars and restaurants. Very lovely beach. Travelled here for a few hours while visiting Benidorm.

Martin Quinn

Great location, rooms a bit dated but really can't complain as we got a two bed apartment for €60 for a two night stay midweek. Noisy bar on the Wednesday night, but that's just because we've two young children now, would not be complaining ten years ago!

Pauline Arrowsmith

Had a great time the hotel was lovely and clean. Had a huge choice of good food . The room was nice and clean. Our beds were made every day had fresh towels. Only draw back was the huge queues at the bar only had one member of staff serving. Apart from that the staff were very welcoming . Will definitely book again for next year

Miggsy

We arrived at the Cristal Park Hotel in the early hours of Tuesday morning, during our check-in we the reception person didn’t explain to us what was included in the (Ultra Premium) band, how we go about the bus times for the other resorts, so the kids ended up missing out on visiting the other resorts as we only discovered their was a bus timetable on the wall at reception two days before leaving. The hotel it’s self is like walking back into the 1912 the reception area is out dated ie (Like the titanic lobby). Our stay here was wasn’t great we had to make our own entertainment (recommend to bring a speaker) as you will need it. Also we was not told about the games room for the kids until the last two days of the holiday, so the kids ended up missing out using that. As they definitely show more gratitude and respect towards the Spanish, and the entertainment every night for our week stay was more for the Spanish then the British, Irish and Scottish. We had to sit outside every night were there were hardly no chairs or tables to sit at, the Spanish was rude and disrespectful towards the English. The only staff that were nice towards us showing us gratitude and respect was the bar staff. The restaurants were lovely but always had flies around the food areas. The room it’s self on inspection there was dead skin and grime above the sliding doors leading to the balcony. And also there wasn’t enough deck chairs on the roof for all the guests. On checkout day: We handed in our wrist bands and we were unable to use them to get drinks once checked out. My overall customer experience was pretty poor and they definitely cater more towards the Spanish than the English. My overall rating for my stay: ***

Tina Williamson

Hotel a little dated but was clean, and the rooms were cleaned every day. No welcome pack only a few cans of fizzy drink in the fridge & a bottle of prosecco which was fine. The location was excellent! The food was more than excellent! Plenty to choose from well cooked and lots of flavour. Beds and pillows very comfortable. Bathroom clean but again dated bath could do with renewal but still usable. Water pressure great. Amenities great! Staff in all service areas were brilliant.

Wallace Scott

Just got back from a week’s stay at the hotel. Like most we were worried with other reviews! I can say my fears were NOT warranted and we had a very pleasant stay. We had a lovely double bedroom with balcony, the room was clean (smelled of bleach on arrival) and cool with air conditioning. The rooms were cleaned daily and all staff were very helpful. The hotel has a very relaxed feel about it, yes it is a bit dated and the lifts run slowly but it’s a 3 star hotel! You get what you pay for and more! The food was a bit repetitive however every night we had multiple plates and always found something nice to eat. The queue for the bars can sometimes be a bit long but no more than 5 minutes, just be patient and wait. The beach is only a short walk from the hotel, loads of bars around too! Overall we would recommend to others, please don’t listen to the negatives, clearly these customers want 5* service wherever they go!

***Batmummy ***

Lovely hotel, daily room cleans, lots of choice in buffets on two floors. We chose minus 2 floor for a quieter meal. Rooms are basic but nice enough. We were lucky to get a balcony. Swimming pool freezing but ok once you are in! Poor bar great - just wish there were better snacks. Queues at bars are a problem but not the end of the world. Lifts were ok, slow at times. I wish the coffee machine was on at dinner times, the coffee is so good! Would stay again, good location, clean and staff nice. Dont get why some reviews say Spanish people are only served at certain bars etc. that’s simply not true. We made the effort to speak to Spanish people and got along great with them. The Spanish grandmas were so sweet to my kids and grandchild. Treat people how you want to be treated.

weleri

I stayed at Gala Placidia for a couples holiday (1 week, all inclusive) The hotel was beautiful, staff were all very friendly and attentive. They had very nicely placed myself and my partner and our friends we had come with on the same floor and 1 door down the corridor from each other. Our room was really lovely and the cleaners ensured our room was cleaned everyday. There is always someone available at front desk 24/7. We had an issue where the power had cut out on our floor, within 10 mins the maintenance man had fixed it and everything was up and running again. The food was lovely and I tried foods I had never tried before. The only thing I would maybe say is there are only a couple of cocktails (I think 6) that are a part of the all inclusive package and you had to pay for any others, but it wasn't too much of a problem. The location of the hotel is perfect for me personally, it is out of the way enough that you don't get the noise from the strip and nightlife however, you are still close enough that it's only a 10 min walk from the beach and the strip. Already looking to come back again next year ⭐️⭐️⭐️⭐️⭐️

danny nicholson

Huge Disappointment... We checked the check-in times online and noticed that if we changed our flights, we could get these to coincide, so we weren't waiting about. Upon arrival at 12:30 we were told the rooms weren't ready until 2pm we then arrived back at the reception at just before this time to then be told by a rather rude woman it would be 4pm check in, didn't even check anything! The food isn't the best at all, mostly cold by the time you're back at your table. Some things felt undercooked and slimy. Drinks menus need more visibility as they are not clearly seen or available. Most of the hotel guests are Spanish or German and these definitely get preferential treatment in most cases. The rooms are nice and the cleanliness is great, the maids are friendly, air con is a godsend as we are in 35c heat at the moment. Plenty of shops around and great location.

Victoria Simpson

I travelled here for an all inclusive long weekend with my partner, got to the hotel at 01:30 on Saturday 24th Aug, we arrived to not even a hello or welcome and when asked if there was any water or tea and coffee facilities in my room I got told to go to the 24/7 down the road!! I've just paid £700 each for 3 nights as arriving in the morning on the sat. i didn’t count the Friday as a night!! No fridge in the room, so when I asked why no facilities we got given a kettle but no milk to make a brew!! The headboard was broken, so every time we moved, it sounded like it was coming off the wall. Paper thin walls so could hear everything and everyone in the surrounding rooms. Staff are extremely rude!! Spanish come first!! We ate once in the hotel, considering we were all inclusive, we had breakfast, which was awful! The food was cold!! The coffee machine was dirty, and the juice machine was empty. You had to have a token for a plastic cup, used all own brand spirits, and if u wanted a certain cocktail, you had to pay. The pool drains wow its stank of pure sewage. If i had known, i would have bought bleach! Smelt like it had never been cleaned EVER! No entertainment throughout the day had to put our own music on and the evening entertainment wow!! We only checked in at 01:30 on the sat, and we went back to the room on the 27th to get ready to leave at 11:40, and our key card wouldn't let us in!! We didn't check out until midday. On leaving the hotel, I checked out and didn't so much as get a thank you. Nice of you to stay, did you enjoy it or kiss my arse!! Will never stay here again!! The only positive was it was clean and close to the beach!!!

morgan marshall

we stayed here a few weeks ago and it weren’t pleased at all. For the following reasons We were catfished as it advertises a Four star but it’s actually a 3 star hotel … -there are only TWO lifts in the hotel and they are TINY you would be wairint ages to get in if you are a family or if yourself made to go in with people which is very uncomfortable - room wasn’t that clean and there was no fridge iron ect - gym was absolutely terrible and it’s actually at the hotel across the road which is a bit of an inconvenience - it says 4 star hotel but there is two joint hotels and we got put in the 3 star - food was terrible, flys flying about inside over the cakes and food ect - some staff weren’t really friendly Just overall wouldn’t go back and wasn’t a great holiday because of the hotel the pictures looked so much better than the actual hotel not worth the money

Elaine Gregory

Nice hotel not too far away from the strip. Food is ok but gets a bit samey after a few days. Great pools and nice staff. It is what it is for the location

Kev Shields

Positioned perfectly for the lively nightlife. The staff are excellent. The location is noisy into the early hours but you can't have one without the other. Food I found to be of very good quality. You'd have to go a long way to beat this hotel overall.

Paul Murray

Staff are fantastic and helpful. Gary and Julie are brilliant. Bar staff are friendly. Guest relations are very efficient at dealing with any requests I'm happy to Recommend this hotel

Nick Dale

I recently stayed at the Marina Hotel, which claims to be a 4-star establishment, but our experience was nothing short of a nightmare. From the moment we arrived, it was clear that this hotel does not value its guests. The staff treated us with utter contempt, behaving as though we were an inconvenience rather than paying customers. The most shocking part of our stay was when I was physically assaulted by a security guard simply for attempting to take purchased food up to our room. This kind of behaviour is absolutely unacceptable anywhere, let alone a 4-star hotel. As if that wasn't bad enough, if you decide to pop to the shop, be prepared to have your bags inspected upon your return. Any alcohol you purchase will be confiscated, so forget about enjoying a beer on your balcony. You can’t even take a proper-sized bottle of water to the pool—while they allow a small bottle, if you bring a 2-litre one to stay hydrated throughout the day, they’ll confiscate that too. To make matters worse, on the third day of our stay, I discovered a dirty pair of boxer shorts in the corner of the wardrobe. It was revolting and made us seriously question the cleanliness of the entire room. The constant restrictions make you feel more like you’re in a prison than on a relaxing holiday. The overall experience at the Marina Hotel was dreadful. The combination of poor service, outrageous rules, unsanitary conditions, and outright aggression from the staff made this the worst hotel stay we’ve ever had. If you value your comfort, safety, and freedom, do yourself a favour and avoid the Marina Hotel at all costs.

graeme lee

Been in the Marina hotel for the last 5 years but we've come to the conclusion that it's time to try somewhere else. The hotel has moved to " an "Ibiza vibe" the music around the pool is awful unless U like constant dance music which starts @ 11am.. understand the management are moving on and trying something new... location and rooms are still spot on..

Shelley Osborne

I’ve came here for a girls holiday its our second time to Benidorm but our first time staying at the Marina. We love this hotel, the staff and location that much that we are coming back next year to this hotel. It’s very clean, the cleaners work very hard all day and night to keep it clean. The reception staff were all friendly and efficient. We arrived at 11am and our room was all ready for us to check in. A massive selection of foods for breakfast and evening meals I loved all the food and choice on offer. Poolside lovely and clean, it gets cleaned everyday. Rooms are a good size we had 3 girls in a room with 3 single beds and it was just right. The location is on the strip which we wanted so it is very noisy until 7am when the clubs shut. The DJ, dancers, and performers were all good and entertaining. It’s a real party pool vibe with mixed ages. Big shout out to Jhony Edison and Ozzy the poolside waiters, they are all so helpful, go above and beyond to accommodate you and make you feel welcome. The security team are friendly and sorted any trouble oit straight away. Would highly recommend this hotel for people that like to party and like a party music vibe

Katrina Simpson

Our 2nd visit and again we were not disappointed. The hotel was busier than I expected for the time of year. The rooms or should I say apartments are so spacious, I cannot fault them. There was always something tasty to eat as the selection was so varied. The hotel is over 14 years old only and that makes a huge difference for a peaceful holiday. The bar staff are great too. I would highly recommend and we will be back again soon.

Scott Whitaker

Came here for a weeks holiday all inclusive. The staff are great, the hotel is very clean the rooms are lovely. Food here is brilliant there is a good choice for everyone. The hotel is situated in a good place not too near the noisy parts of benidorm only about 5-10 minutes walk away from everything.

Toni Hutchinson

Amazing, friendly staff. Comfortable, clean and spacious rooms. Fabulous pool areas x3 and a great location to get to Old Town, the beach and the Strip. After two visits of All Inclusive, we have decided we don’t get our money worth, the food is ‘okay’ it depends if you are ‘fussy’ I don’t consider myself to be however I also don’t like fish/sea food. I can’t say it was bad food as I managed to eat multiple times a day however I also wouldn’t describe it as ‘brilliant’. I would probably give the food ⭐️⭐️⭐️ of that helps to gauge. Plenty of options available in the buffet style restaurant, cold meats and cheeses, pastries and fruit.

Anthony Hollowell

Just got back from staying at the flamingo beach resort, it was my 3rd time staying at this hotel. The service was brilliant The hotel clean and tidy. Food was great with vegitarian options. Will definitely use this hotel again

Daniel Tubio-Rey

Absolutely loved our stay. Everyone from reception too room staff were amazing. Food was really nice and plenty of choice. Had a grill area cooking every day, salad bar soups. All sorts and deserts they had lots of choice

Ruth Daneman

The service in the Beachside Bar appalling! The waiter just ignore me.In the end had to go to bar to get served. He was there again and ignored me.Just stood there counting money in the register!Thus hotel is supposed to be good!The Spanish can be very very rude and ungrateful!

Chris Carr

Small hotel great location on beach. Staff always helpful. Food is buffet style but of a good standard compared to other hotels we have stayed at. Parked at the casino and walked 5 mins to hotel cheaper than the nearest underground car park if you are staying a few days

Dave Bram

Excellent sea front position, lovely balcony with a beach & sea view. Nice little outdoor pool and terrace. Room was small but comfortable, bathroom desperately needs refurbishing, rusty radiator and towel rail, stained and faded sink top, shower door on bath didn't seal, bath was well past its best. Breakfast was very poor, other meals were very disappointing. No way should this be a 4 star hotel. We stayed in 2 different 4 star hotels in Benidorm during our vacation and they were far superior.

jayne wood

Just had a fabulous 4 night stay here. Cant fault it, the staff were extremely pleasant and helpful. Room was clean, spacious and bed was very comfortable. Wide selection of foods to choose from at buffet breakfast including full English breakfast. Location is brilliant, would highly recommend.

Tammy Jones

Fantastic hotel, has all that's needed. Staff were very helpful and friendly. Great location

Haystack None

I feel that the hotel was a 3 and not 4 star hotel, therefore was disappointed by some aspects. The bed was very comfortable and I slept well, the facilities were poor- hairdryer basic, no tea or coffee facilities in the room, no water. The location was good, I liked the roof terrace bar and the staff were lovely. There was a lovely view from the roof terrace, sadly not from our bed room where we overlooked buildings in the middle, I wasn’t interested in sitting on the balcony overlooking this. We booked breakfast and evening meal- but I really wasn’t impressed with the food and chose to eat elsewhere, even for breakfast. I think this is a nice 3* hotel, but disappointing as a 4*.

Brian Cook

Second time we've been there. The first time we went, we had an ok room with a nice balcony. This time, the room wasn't too bad. Cleanliness was spot on. When you turned the shower on, it would spray everywhere, soaking the entire bathroom. Our room faced the back of the hotel so the only views we had were dirty buildings and cables running from building to building. We had breakfast the first day, which they charge at 7.50 euros. I went for the cooked breakfast. I did eat it, but I wasn't impressed.eggs over cooked and crispy around the edges. Bacon was more fat than meat. Mushrooms tasted like they had been cooked in salt. Our last experience there was good. But after this one I wouldn't go back there.

Scott Lloyd

Very basic rooms but very clean and maintained daily by friendly maids. I cannot comment about the food as I didn't eat here as I did room only. The location for the old town is perfect as the dove park and marina are right on your doorstep. The pool area is on the roof with a well stocked bar for cold drinks etc but there are not many sunbeds. Views from rooftop pleasant

Petar Alar

Great hotel, staff are very nice, always glad to help! Superior room is great with really big bed and very comfortable. Great lady (Gabriela) from room service always left water and some candys! Pool on roof was closed so we didn't have opportunity to use it! Location is great as well, little noisy at night, but that's normal in center of old town! Beach is on 50 meters from hotel, great sand, lots of space! Umbrellas and sunbeds are 6 euro per piece! But you can bring your own and enjoy in the sand! All recommendation for Voramar Hotel & Benidorm! Hope to came back again!

Scott Richardson

Excellent hotel clean great reception bar and dining area beer great price amazing location hotel it's perfect

Elizabeth Barnett

Very friendly and helpful staff…especially Alfonso in the bar. Lola was brilliant too on Thursday night and got us all up dancing. we came for a birthday weekend and have not been disappointed. Would highly recommend

Norm Burns

Clean & modern looking hotel. Very thin walls. How comfortable your sleep will be will depend on how noisy your neighbours are. Food is about average for a 3 star all-inclusive. always found something to eat but there could be more choice. Staff are nice. Small pool on rooftop and larger pool next door across a small road (shared with another hotel). It gets the sun from about 1pm to around 6pm at different parts of the pool. The large pool doesn't have its own bar. Nice shaded garden area to relax. My only real complaint is that this hotel needs to make up its mind whether it wants to be a quiet hotel for older people or a party hotel for younger ones. It's patrons are mainly older but with some younger people who'd be better suited to the hotels on Benidorm strip. Overall it was good value for the price we paid.

Dorina Vig

Outside of the hotel and reception, lobby looking good, but the quality of the rooms, corridors are awfully poor, only one elevator, you have to wait a lot to use it. Roof area are very very poor, the pool is basically for kids but drank people were sitting in it. Employees are super helpful, they gave back our money immediately when we asked for refund.

Mitchell Wright

Decent hotel, close to all the amenities. Rooms decent size, nice bathroom, adequate facilities. A/c was welcome. Kettle in room but no tea/coffee making facilities?? Hanging space OK for a short break (we only stayed 1 night). Rooftop pool minute but space very good with bar. Does seem to cater hor AI guests which we were not, but OK. Breakfast was included and there was a good selection of hot and cold food in the self service buffet. All staff were helpful and friendly and the lovely manager at reception allowed us to keep car in car park beyond checkout time. Underground secure parking close to the hotel @ €15 per night with a €20 deposit which although paid on card was refunded in cash. All in all a pleasant stay in Benidorm at the Cuco.

Jon Ashton

We found the location ideal, just 5 mins walk to all the action, bars, shops, food, etc, but in a nice quiet location for when you've had enough. Rooms a good size and all very clean and tidy. We had breakfast included, but only used it once as much wider choice is just around the corner.

Sharon Hedges

The room and balcony were spacious and clean. Plenty of cupboard space for clothing etc. Clean towels and beds made daily (over our 5 days stay) Beds were comfy. The hotel and pool area are very clean. Plenty of sun loungers, but you do have to be quick to get the ones near the parasols (this happens at most hotels!) We didn't find the walk up/down the hill a problem. Hot or cold choice for breakfast, with fresh fruit and a good selection of bread, cheese, hams, pastries etc. Good location for supermarkets, eateries and bars. On the whole I think we made the best choice when booking this hotel. The grounds are so much nicer than others that we walked past and the sun shines on the pool all afternoon. The lifts are a tad slow (the only negative thing). All staff were polite, friendly and helpful.

Sue Curzon

Stayed in the attached apartments, which were very basic & certainly not 4 star like the hotel is rated. There seemed to be a leaking pipe (water dripping from kitchen area ceiling) which was reported but nobody came to assess or deal with it. We paid for a panoramic view with a glass balcony & got a concrete balcony. The panoramic view was lovely, but could only be seen if we were standing. There was no control or action in respect of the poor behaviour of other residents, despite it being reported, which included throwing things off the balconies, spitting over the edges onto other balconies, smoking in areas they shouldn't be & very excessive noise. The small pool attached to the apartments was neglected somewhat. We were able to use the main hotel pool, but it would have been nice to be able to use ours. Communication was poor & some of the staff were quite rude. There was also a €200 deposit which wasn't included in the information. Definitely wouldn't stay there again.

natasha russell

Friendly front desk staff, reception and pool area clean. Rooms tiny air con doesn't work bathroom could use a deep clean. We did know before going it was a 20 mins walk to the main strip however it wasn't manageable the hill was to steep so had to rely on taxis. Not expensive though

theresa small

Beautiful hotel. Absolutely spotless, very obliging staff nothing a problem. Food was lovely. Hotel a bit out but free bus laid on to bring you up and down to beach. Downside it stopped at 8.30pm would still recommend a stay.

Antonia Hallal

Food - excellent range. Nice and tasty. Location - free bus regular to the beach/ centre. Brilliant service. Even so is about a ten minute walk if you miss it. So not bad. But is hilly. Staff - friendly and helpful. Entertainment- regular and decent. Rooms- nice size. Cleaners come daily but sometimes had to ask for floor to be swept. But they did if asked. Hotel says no big groups when the weekend come there were lots of groups. Stags/ hens. Due to there behaviour lilos were not allowed in pool ashame for the children there. As soon as weekday came these groups had gone home. Overall good value for money.

Stephen North

Lovely clean and modern hotel. Staff friendly and helpful. Plenty of breakfast choice. Great location in middle of the strip and old town. Only downside if it is a downside is the lifts were a bit slow especially at busy times but who’s in a rush on holiday. Rooms serviced every day and we had bedding changed half way through a 5 day stay. Load your key card with some euros and spend on food and drinks around the pool at discounted prices. Great idea. Would definitely recommend and stay again.

Lindsey Howitt

We arrived to be told even thoughvwe had booked 3 months prior there was no room available for us and we were sent across the road to Los Alamos. Contacted easy jet and they said that the hotel was not one if there's therefore we could not stay as they were not insured for us to be there and we were moved to Diplomatic next door which was fabulous. Very disappointed, 3 hotels in 2 hours

Derek McAulay

We spent a very enjoyable week at the hotel, we only did B+B as we like to eat at local businesses. The quality of breakfasts was good with the usual dishes, you could make up your own full English if you wanted, and as much as you wanted. From pastries, breads, fruit, cereals, yogurts, cakes, something for everyone. Friendly helpful staff clearing tables and setting fresh. Our room was a real surprise, very spacious, king sized bed, sofa bed, fridge, enough sockets for electric (only just) but in good positions, smart tv, bathroom had large wash basin, jacuzzi bath and shower. Our balcony was bigger than our room with sunbeds one those day beds umbrella. We don't know why but we were upgraded on arrival, which was a great surprise. Thoroughly recommend this hotel.

nigel taylor

First off... why allow smoking Rooms were OK, had problem with shower not draining twice, they just sent housekeeping- no maintenance. Desk staff are so uninterested it's unreal. Guy at the bar is so outbof his depth when it's busy. Location is fantastic, pool area good

Steve and Valerie Horne

Hotel good rooms excellent. Pool area bit tacky with artificial grass .bar service good .excellent location.lets it down with food very limited choice for dinner but you can get by with it but wouldn't say 4 star on food .breakfast ok but have to ask each morning to get chef out of kitchen for omelette and fried egs/pancakes these were excellent and hot . Had to tell restaurant staff about bacon and sausage being cold and undercooked. Chef did look under pressure like he hadn't time to come out of kitchen maybe under staffed in that area not sure.We did have an issue with Jet2 no cases still in uk not hotels fault but reception staff were very understanding and helpful thank you. Entertainment good when on .

Sarah Hirst

Budget hotel in great location, central for the old town and away from the madness. Be prepared for noise on school days from the school next door. The hotel itself is quiet and clean. Breakfast is fine, I am gluten free and they provided gf bread and cakes. However, the first bread roll was mouldy but they soon changed it for a fresh one. Staff are great and very helpful, they opened the restaurant at 2.30am so we could get a hot drink and cereal if we wanted before an early departure. Wine was lovely and only €1.90 for a glass of good Rioja. Mainly Spanish guests and we were well received when joining in with dancing to the live music in the hotel. Very basic room but comfortable beds.

Adam Botwood

Hotel was pretty decent all in all. Rooms are a little dated but everything was very clean and the air con was bliss. My faults were: 1. The Full English Breakfast is pretty terrible. Bacon was tasteless and didn't trust that the Sausages were cooked properly 2. Security for leaving your luggage isn't great. I asked if I could leave my bag and the guy on reception just told me to go through that door and put them with the rest. Anyone could have gone through anyone's bag

Jackie Wilson

Only just back from Port Vista Oro and could not fault it, will definitely be booking again. In the Old Town which suited us as we didn't go for night life. Hotel exceptionally clean, rooms are a bit dated as most people will say but really comfy beds, great air con, nice balcony, mini fridge. We were all inclusive and enjoyed every meal, there was something for everyone even if you were a bit of a fussy eater like my daughter is. Great location, short walk to Levante beach and not far from Poniente. Lots of shops nearby, nail salons etc. Only fault I have is that they advertised for late checkout due to a late flight and when I asked about it they were fully booked so unavailable. Would make sense to take down the flashing advertisement on the TV in reception if not available. Other than that I would not have anything bad to say whatsoever

Diane Williams

Clean friendly a bit dated rooms but exceptionally clean good size. Staff very friendly breakfast very good lots of choice. Only downfall was school Nextdoor children noisy shame as nice hotel. Sunbeds need upgrading pool very nice.

Teresa Carr

Brilliant place for our two night stay. Location, room, staff and breakfasts all great. We even enjoyed the Monday night music and dancing.

Isobel Brown

Review Me and my friend were very disappointed with the food, All we ate our whole holiday was chips, There’s no food for children even though the hotel claims to have it. You have to pay for all drinks including water apart from at breakfast. Food definitely catered just for the Spanish. The pool was freezing as it was in the shade and not heated at the end of October. There was also some very loud construction work happening next to the pool making it unenjoyable. There were pool inflatables at the hotel that the woman on reception said we could use but when we got to the pool the bar man said we weren’t allowed to put them in the pool. The website claims to have a spa but when we asked we were told it’s €20 per person to use the spa- more false advertising. The guests were mostly all over the age of 60 and a few of the men kept staring at us (we are both 16).

Michael Ashcroft

Great hotel. Food fantastic, staff friendly and rooms clean. Wife and myself will definitely be back

Emily Howard

Hotel is in a great location, bang in the middle of old & new town with a short walk to the beach. Food was nice, staff were very friendly & helpful, good wifi, rooms very clean but had some decorating issues (wall paper was peeling off wall). If you go out of season you will need to wear a swimming cap to use the pool - we weren't aware of this until we got to the hotel. Would say the hotel is more aimed at older people - isn't suitable for families as not much for kids to do. Overall a nice hotel.

Nelson Santos

Loved the rooms, location and staff. The only disappointment was the buffet (hence the 3* evaluation on the Service). A 4* hotel , in Spain, in 2024 not having a single vegan option in the menu is disappointing to say the least given the price. More than that, while being vegan is an option, being celiac is not and aside from gluten free bread and a madalena bought in a supermarket, there was nothing else I could feed my son despite the amount of pastry they offer. And these were only available at breakfast, at lunch and dinner there was never gluten-free pasta and all the desserts were for non-coeliacs aside from ice cream on a cup. That would all be fine if we didn't warn, several days before our arrival in advance, about this matter, as informed in their own website, which we didn't receive any answer by the way. If you are a meat lover, you're going to have a blast because from breakfast to dinner, that's all they seem to know what to cook.

Simon Round

Lovely hotel for Benidorm, a very short walk to the shops and bars. Quiet on a night time. We came in April for golf, so the restaurant and bar was quiet in the hotel but Benidorm itself was lovely as you would expect. The swimming pool is covered with a plastic dome, and the terrace is quite enclosed, but the main beach is only a 10 min walk away, which is lovely and clean. The hotel is very clean, rooms are clean, bedrooms provide you with a bed for the night with plenty of room to store clothes. Would probably come here again as it suits what we need.

Anne Paris

Not a hotel I would recommend. Staff very nice but food not great. The dinner buffet at 24 euros per person was more expensive than restaurants outside and food substandard. The only food that was good was fries. Sun loungers could use a good power wash. Rooms were clean although didn't top up hand soap. Ours had absolutely zero in it by second last day of our stay

Claudia Săvescu

Liked · Great location, fabulous breakfast, very friendly staff, cleaning every day. Nice big room with a balcony (beautiful view) and a fresh feel for holidays. Big bathroom, with a low bathtub, a sink with big counter and a bidet (of course toilet too). Backyard terraces with chairs and decent sized pool. A very large underground parking lot for those with car. Disliked · The elevators... there are 4 elevators and it can even take 5-10 minutes for one of them to come. But this does not affect my score and the positive vibes. The hotel is great!

Eva PM

The hotel is nice, you have a big shopping centre opposite the hotel, the tram station to go down to Alicante or all the way to Benidorm or Denia just behind. Breakfast is good too and the barman, a gentleman from Madrid, super nice and funny. The only problem we had was the smell in the badroom. It's a pitty because the room was nice and we even got a 8th floor room with sea views(after an extra payment as we had been given a 2nd floor room with no views as part of our holiday package) and stunning sunrises daily. But the smell is awful. They must have issues in the whole hotel and it smells like rotten eggs. Awful. We complained and they sent someone to put a product down the sink, shower and toilet but had zero effect. After all we blocked sink and bidet with water, cover the shower with towels and the rotten smell stopped. We were not offered a change of room or nothing either. Despite us complaining a couple of times.

mark kilding

This hotel is fine,the Breakfast offered is 100%there is so much to choose from. The staff are very friendly/helpful 10 yrds away is the tram stop "MARQ CASTILLIO" also bus stop for the c6(airport) and bus stop for the center. it's a 10 min walk to the nearest beach,which has all you need including bars,cafes,waterspouts,etc etc. The Hotel is located in a VERY GOOD position. it is more than adequately clean,room service everyday. I personally will stay here again sometime in the future.

Pavel

Hotel Maya Alikante is OK. It's not the best 3 stars hotel, but it's also not the worse. The stuff was really nice and helpful. And the best part of the hotel: it's location. Some aspects need to be improved, first of all: breakfast. There is a small gym in the hotel, but it needs some cleaning and may be renovation.

Yami Osorio

The hotel is quite nice, good location close to shops and restaurants. The pool is very small for the size hotel it is. The food is excellent however. The gym and spa you have to by €7 for 2 hours I think for a 4 star hotel with limited facilities there shouldn't be a charge for this, for this reason I would not give a high rating to this hotel you can find better elsewhere. I came with friends but even for families the hotel feels like there is limited space and activities to keep kids entertained for a whole week.

Michael Instrall

Stayed here last week of the summer holidays, If I could give 10 stars I would, Fantastic hotel and amazing staff. Fran on the front desk could not do enough for us was like having our own concierge, he booked our car hire, tickets for attractions and his local knowledge was brilliant. The food is probably the best All inclusive I have had, there was so much choice for breakfast, lunch and dinner you could stay there a month and not have the same meal. Rooms were cleaned everyday to a high standard and well kept. Only thing I could find fault with was the aircon in the room was pretty weak. They do not open the pool till 10.30 so there was was no mad rush for the sunbeds we went down at about 11am and always found a spot for 4 of us. The location of the hotel is also perfect was very quiet at night and only 8 mins walk from the main beach and pretty much the same for the old town. When we landed back in the UK we realized that my wife had left her watch in the room safe I rang the hotel immediately they found it and sent it back to us at no charge or issue the communication from Juan all way through that was also very impressive. Will definitely return to this hotel again and again and highly recommend to anyone.

Scott Lloyd

The location for the old town and Centro is excellent. Our room for 4 people was manageable, it was cleaned everyday to a very good standard and views from both sides of the hotel were nice. The food was really nice however the choice was limited and rotation was 7 days. The breakfast was a real winner for me in fact I would go as far as saying best I've had in any Benidorm hotel. The pool areas were not overcrowded and not too busy and the snack van served food the majority of the day. I would stay here again and I'm keen to try other hotels in the RH Group now

karl Bennett

Shower not ideal as fell getting out of it due to sloped bath and nothing to hold on to. I cut my leg on glass door. Otherwise room was nice. Food excellent and staff very nice. Location excellent for the old Town Bar area nice...but too many small children running round very late at night...Adults seemed to let children do what they like and the staff didn't seem bothered. Queuing system at the bar was not organised as customers waiting on the wrong side were ignored and staff did not advise where to queue. In general the hotel was fantastic for children. As for adults very little activities except eating and drinking. Would not recommend this hotel for adults only. Just for families.

Mark

Just been for dinner as a non resident with friends who were staying. 20€ for the buffet, great value & the food was superb. A special thanks to "Rocio Hurtado" for the great service & going the extra mile to look after me with gluten free options & even finding me a gluten free brownie for dessert.x

Joanne Kay

Lovely hotel as expected. I can't fault it. It would have been nice for staff at the bar to tell us to reuse cups to get cheaper top ups by a euro each time. We saw signs on our last day but we know for next time. It would increase sales alot telling people this. A wider selection of food would be nicer at the pool bar. A special big thank you to Frankie, the entertainer in the pool area. Great with people, passionate in his work. He's the person who has the most regular contact with guests. Hotels need guys like him for good communication. Sad to hear he's leaving so all the best to him in his new journey from me (jolene)

Jim Mcferran

Good day time enterment here

Susie Leslie

Great atmosphere and happy hour lunch time drinks.

Rose Ebejer

Stuarth638

This is a very nice hotel, the food is superb. The chefs really are excellent and loads to choose from, one thing and it's really only a point, but the waiter staff need to mention that water is available free with the evening meal, (does help with the children not buying expensive refreshments every nite). They won't mention it unless you know. Apart from that though, what a place, it's got everything and shows it off in style. The evening entertainment was very good too. Especially a lovely young lady with black curly hair, who works with the children (didn't catch her name, but she knows me as team Stuart), she is brilliant in her role, totally engages the children in activities and I never seen her once in a sad mood. Really good. So all in all, a real experience and worth the money. Well done team RH 🙂

Tracey Reed

Lovely hotel in the old town of Benidorm. Amazing large room and everywhere so clean. Great choice of food at the buffet selection. You could always find something. The hotel is in our preferred location and is really close to all the old town amenities. We would stay there again.

Paul Bonass

Situated in the Old Town not far the beach and promenade, so we found everything is accessible. Wonderful hotel, not just saying that, I read all the reviews before we visited and honestly can't fault it. The staff, rooms and facilities are top tier. The restaurant is a unknown secret, all the food is exceptional lots of variety and really caters for the typical English diet but lots of good nutritional dishes to try. Have no hesitation in recommending or revisiting again 👍

Wendy Barker

We had a lovely 2 weeks and all the staff couldn't do enough for us. Food excellent, Bedroom Brilliant, everywhere super clean. Can't wait to go back.

tina moore

Pro's: - Hotel beautiful and clean. - Staff all friendly and helpful. - Good Location. Con's - Pictures on website very misleading, pool is small and very very cold. - Daytime entertainment non existent, we see the entertainment person a couple of times and he was walking round saying how cold he was, didn't actually see anything happening and he certainly never came over to speak to us. - Food not great, oily and never really hot, I have celiac and choices very limited, ended up eating out most days. I know all inclusive isn't the best but we always go AI and this certainly wasn't as good as others. We travel as a group of 8, last year we stayed at the sister hotel RH Royal and that hotel was definitely the best out of the 2 with great daily activities and entertainment personwho really made the holiday, very disappointed that we ended up going out each day for things to do although the plus side of staying in a hotel that is part of a group was that we got to use the Royal and enjoy activities with David. Wouldn't return to Victoria

Anne Young

I was allocated a room in the main building which was OK but badly needed some maintenance. Food is buffet style which is not bad, you can always have something to eat. You do not get a kettle etc in your room, but ask at reception and they will give you one. The staff are generally very good. If you like to sunbathe you can only do it in the morning as the surrounding buildings block the sun in the afternoon, that really annoyed me 😪 Had to go to beach and pay for sunbeds😪😡

Craffer Johnson

The room was clean but showing it's age. Air con lovely and cold. The mini bar (fridge) was useless and was not checked until I complained to the Jet2 rep, it was then swapped and worked perfectly. Food was plentiful but it was difficult to build a decent meal, after four days we decided to eat out for the rest of the week. I don't understand why Amstel lager is on draught while several Spanish beers are ,in my opinion, far better,

Andreas Englund

Decent standard for the price. However, avoid the spa area! The staff is very rude, and the facility quality is poor. Breakfast is okay, resembling a traditional English style. The location is good.

Mick Youle

It's Benidorm. You can't expect the Ritz. The Hotel was basic. But really Clean. The Staff were really freindly and accommodating. The Rooms were very basic. But very Clean. No tea making facilities. But who goes to Benidorm to drink Tea. The Strip is a 10 minute walk away. The Beach is a 10 minute walk away. But there are plenty of things to do on route to the Strip. So for me it's was my First time.in Benidorm. I would go to Benidorm again and go again to this Hotel.

Tracy Oliver

Looks the part as you enter lobby area. However room shabby dark stains on walls in several places bathroom bin dirt and rusty toilet brush needs to go in bin. Strange smell/drains?beds undersheet filthy. Mattress had to be changed it was broken?Water on floor when you shower not sealed correctly. Air con vents dirty. Floors needed a proper clean. Pool in shade very small. Entertainment average. Food OK repeats every week. Good points shower powerful breakfast good Wednesday BBQ night was the best food. Great location. Not 4 star.

Ronan Barton

Our stay at the RH Royal Hotel was a delightful surprise after a less-than-ideal experience at our previous accommodation. This charming boutique hotel offered a refreshing change of pace with its friendly staff, intimate atmosphere, and excellent amenities. One of the highlights of our stay was the exceptional food. The restaurant served up delicious meals that were both satisfying and beautifully presented. Whether you're in the mood for a hearty breakfast or a gourmet dinner, the RH Royal's culinary offerings will not disappoint. The pool and sunlounge area were another major draw. The pool itself was a perfect size for relaxing and unwinding, and the sun loungers provided plenty of space to soak up the rays. It was a peaceful oasis away from the hustle and bustle of the city. The small size of the hotel was a definite advantage. There were no long queues or crowded common areas, making for a more relaxed and enjoyable experience. The staff were incredibly friendly and attentive, always going out of their way to ensure that our needs were met. If you're looking for a boutique hotel in Birmingham that offers exceptional service, delicious food, and a tranquil atmosphere, the RH Royal is an excellent choice. We would highly recommend it to anyone seeking a memorable stay in the city.

Michelle Smith

What a gem of a hotel! We chose this hotel based mainly on the great reviews and location and so pleased we did. The staff are so welcoming and friendly and cannot do enough for you, any issues or queries are attended to very quickly. The hotel is spotless and is in a great location only a 5-10 minute walk to the old town. The reason for our stay was to visit relatives and the reception staff kindly helped us to arrange car hire for a few days and this was made easier knowing the hotel had a private car park. The food was amazing with a great choice and a fast and efficient service from the restaurant staff at all times. It was my birthday during our stay and after a day out came back to our room to find a balloon and sweets had been placed there for my return, I really appreciated this kind gesture. We cannot recommend this hotel enough.

judith birbeck

Stayed June 24, hotel spotless, rooms comfortable , everything worked as it should. Bar service slow. 3 nights my meal was tasty but cold. Staff efficient but eye contact and a smile was rare! Pool very cold although plenty sun beds. Location very good especially for old town

ang rix

A lovely hotel. Food is good, staff are pleasant & helpful. The pool is 90% in the shade all day. Hence a cold pool.

Ginger Rogers

Excellent hotel the rooms are clean and comfortable, the food is excellent plenty of choice however when David is off from doing entertainment there isn't anything during the day which I find very baffling think they should get a stand in. The staff are always great 👍

Demey Julien

Since 10 years I’m coming to Jean Pierre, I always found what I was searching for while other haidresser’s didn’t propose sufficilently enough experience and being too expensive. He takes time to listen and has a great experience! Thanks Jean Pierre ! See you next year!

Inés Rodriguez

Too bad I live in France and can’t come here to get the plasma hair treatment more often! 😂 Jean Pierre is simply the best, I come here every time I am in Calpe and leave with silky smooth hair ☺️

Julia Gorton

I always get my haircut here. Never in Uk I wait until I’m out in Spain

Sabina Gibson

A true expert, very interesting and caring 😃

Amanda Gladwin

Love this place realy good cut at reasonable prices lovley people

Terri Gallagher

Room very clean and tidy, Hotel staff very helpful and friendly. Location in the old town and proximity to the beach was excellent , less than 200 yards from the beach. Roof pool clean and tidy as was the lifts and corridors in the hotel. Would highly recommend a stay here and would definitely stay again.

Richard Coulson

Perfect hotel in the centre of Benidorm. 5 mins to the Old Town, 10mins to the New Town. Room was perfect for us, bathroom was a bit small for me but I am a bigger bloke 😆. Food was great different menu every night. Breakfast was good. Staff friendly and helpful.

Nick Blomeley

We stayed for 5 nights 6 days, the hotel in itself wasn't too bad, and the location was not too bad. It was a nice location for both new and old town. We asked for a balcony room on a higher floor, high in sight, we should have asked for no higher than 3 floors. We were on the 5th floor room 507, don't, I repeat, don't get this room! Directly above it were the buildings main air con units, and as you guess, constantly buzzing and humming, to the point it woke us up several times! If I had been here longer, I would have moved! We went all inclusive, a lot of places around with good prices, choice is yours. I found the staff friendly and helpful, lifts were good! Yes a lot of old and Spanish speaking customers, but that didn't bother us. All in all you get what you pay for!

Ste McKenna

Bathroom let the room down but our room was spacious and comfortable. Service was brilliant, loved the hotel bar and food. And you could get a better location! Centrally located and within walking distance to all amenities and delights of the old town.

Alison Keeton

Hotel clean and staff work hard It is a very old style Spanish hotel Food: Breakfast - enjoyable, the usual choices and variety Lunch - can't comment as only half board Dinner - horrendous, I think this hotel is more suited to local Spanish. Extremely limited choices and just not appetising at all. Electric went out in our room and we sat for an hour waiting for nobody to come. We found the fuse board and sorted it ourselves Just not my idea of a 4 star hotel

Elaine Clarke

Flies on food not covered up! Lift number 2 had fresh blood on its wall for 3 days until I told reception...so they're not being cleaned every day. Only 1 chair on the balcony...got another 3days later after complaining twice daily! Not enough cups at breakfast.. people walking round looking and staff not very interested. On the other hand... Reception staff were very helpful and polite. The main area of the hotel looks lovely with all the greenery. Lifts were all working as far as I know. Pool is large but area not big enough for all the sunbeds.

Lisa Marsden

We came for a friends birthday 11 ladies. The hotel was absolutely beautiful, clean, friendly staff, great terrace bar ! Pool is beautiful too and no problems with getting a sun bed. The area itself is great - far enough from the strip so not to hear the partying but close enough to walk or a short taxi ride to the night life! The night life is brilliant. Look, it’s not luxoury but it’s certainly not bad at all it’s so much fun ! We were so worried about pick pockets and mugging and dodgy people in the clubs but saw none of that. Honestly had the best time !!

James Withers

Reception is very nice, and the service was good. Sofa's very grubby. The rooms are in need of updating and worn, but the size was ok, and they were quite clean. Air con poor Sounds like needs a service. Vid attached for the sound Restaurant food was quite good and reasonably selection but not enough for me to eat there 5 night in a row. Pool area quality A 3.5 star hotel. 4 star if the rooms were updated

michelle l

I love to go to Hotel melia benidorm. Very lovely hotel. Very spacious. Amazing pool area that looks beautiful all lit up at night. Amazing views from the rooms which have a very spacious balcony. The hotel has very nice facilities. I didn't use the restaurant this time round, but it can be very busy. I loved going into the cafe bar at night with my family. They have a lovely group of servers in there who are definitely an asset to the hotel: Fernando, Jose, Lydia, and the other lovely girl who was serving who we unfortunately didn't catch her name but they are all so friendly and make it a very friendly environment for any patrons coming into the bar. People from all over the world frequent this hotel, which adds to the appeal.

Mark Nelson

Stayed here earlier this month for four nights. Arrived at midnight and despite there being 4 members of staff on Reception and only a small amount of people checking in, it was a nightmare! Never have I ever known a slower check in process and I'm still unsure as to why it took so long?! We were on the 16th floor so the view was great - rooms were okay - definitely not representative of a four star! Rooms were cleaned every day we were there which was really good. We were bed and breakfast but only had breakfast the one time as the amount of flies I noticed on the food that wasn't covered up was ridiculous and put me right off from eating there so we had breakfast out the following days. Hotel is in a good location as it's away from all of the noise but it's close enough to walk into should that be your preference. Lounge area in reception with all of the sofa's in is very tired - the state of some (if not all) absolutely warrants them being binned and replaced! Wouldn't stay here again if we did go back to Benidorm as there are much better hotels with the same star rating that look much better!

Granjan Smith

Excellent location. Lovely rooms although the shower design means water leaks onto the floor. Staff are helpful, hard working and pleasant. Food was typical buffet with something for everyone. Entertainment was good and the whole hotel was very clean.

ray shaw

We spent 4 nights at the hotel and generally had a good experience. The hotel was well situated close to the beach and amenities. However the design of the bathroom really spoilt our stay. Be warned that the glass partition wall provided no privacy when performing natural functions. For all the hotel's good points this design would prevent us from a return visit.

ad da

Second time here at Port Benidorm hotel and it didn't disappoint. Great location, and quick check in and out. Our room this year and last year was fantastic with breathtaking views of the sea. Cleaned daily with fresh towels. Hotel is spotlessly clean everywhere. Breakfast choice is good and delicious. We never went for lunch so can't comment. Evening meal was hit and miss, some dishes were bland and tasteless. Drinks are brilliant and bar staff are friendly. WiFi is really good. Without a doubt I would definitely return.

Charlie Skelton

Stayed at the Port Benidorm for the first week in Nov 24. The hotel is located very close to the beach and there is very little noise from the nearby nightlife. There is building work ongoing to extend the size of the hotel but it didn't impact us much at all. The rooms were spotless as were the facilities, the staff were very helpful (esp the front desk staff). The food was excellent and the entertainment in the hotel was very good. We will definitely be back here again soon. Five stars all the way *****

Brian Green

Had a short break away, the Hotel is well located to the Beach and local night life. Hotel staff and rooms were excellent. We were on half board during our stay and restaurant is clean and spotless and the food is well presented and very tasty. Parking is available at a reasonable price. I would definitely be taking another weekend break to stay at this hotel.

N W

Food was plentiful, entertainment was really good, bar prices reasonable - beer €3, named spirits €8. Room service brill. Lifts not great but the stair challenge burnt the calories after all the food. Halloween show was amazing. Would stay again 100%

Garrod Paulucy

I’ve just spent a week at the Rio Park Hotel Benidorm. It’s been brilliant. The hotel is definitely worth booking. It’s a maximum 10 minute steady amble to the beach and half that to the bars but because of its location it doesn’t get the sounds of the thumping music at night from the strip while you’re trying to sleep. The staff have been fantastic. The rooms are spotless and the Buffet restaurant has a great choice of food that changed daily so you was never left eating the same thing all week. I usually stay in a different hotel (I’m not naming names) but I will 100% be coming here in future. Thank you to every single member of the hotel team that made my holiday.

Ana Anisko

We had really good stay. We arrived in the evening, when the personnel started to order territory near the pools, but they kindly let our family with kids to swim. There is a playground for little kids. Receptionists are polite and helpful too. Room is clean, with comfy wardrobe. Interesting views from balcony to the city of skyscrapers. Good food in restaurant. Drinks are not included, but you can buy a bracelet for all included drinks, 4 eur/dinner. We parked our car in the street near the hotel for free. On our check out we received a gift because of our loyalty for Medplaya.

Evelina J

Our first family holidays. Great 4 star hotel. Dinner is 50/50, you won’t be hungry, you could always find something to eat . Breakfast is amazing . Room was small but beds were comfortable , cleaning is not very bad. Lifts don’t have air con and in the morning is a big queue so we used stairs sometimes, still not a big issue for us . Every evening they have some kind of concerts and shows for children, we really enjoyed it. Thank you

Lea Etherington

The lifts in this hotel are terrible, they are too small for a start. Claim to be able to fit 8 people in when in reality can only comfortably fit 4. Every floor pushes every button because they take upwards of 15 mins to arrive & as someone with health issues, giving up & walking down the stairs was a last resort that had to be done more than once.. Other than that, the hotel was lovely, the cats around the hotel made my days, looking out the balcony seeing them sleeping on a sunbed or on the roof. Loved it.

Helen Powell

Just back from a week's holiday. Check-in with David was great. We went with family and booked two rooms, unfortunately 1 room was on floor 3 and 1 room was on floor 8. 5 lifts, so it's not too bad. Rooms basic, but clean. There's a fridge in the room. Food is not too bad. Always had something to eat. The animation team, especially Miriam, was great. Having read previous reviews, I was a little concerned, but honestly, it is a great hotel. Would definitely return to this hotel.

Jan H

On lead up to my holiday, was not looking forward to it as reading terrible reviews. In my opinion, the room was spotless, I found all the staff very friendly and friendly, there was always something to choose at mealtimes, although sometimes not red hot, was nice. The only fault I had were the lifts, very slow and sometimes I felt like Zebedee going up and down to different floors before reaching my floor on 11. All in all would definitely go back

Flavia Santoro

My review is mostly for the animation staff who did great for my 3 years son, especially Paula who went above and beyond to keep him entertained, allowing mum and dad some precious relaxing time by the pool. She really created a strong bond with our son. He will definitely miss her. Loved the food with plenty of choices to make happy all kind of dietary. The front of house lady at lunch was very kind by punctually pointing out the desserts suitable for my late pregnancy. Pool area is very nice, lot of space where you can relax. Only found the water too cold for this time of the year, so I avoided it. It would be good if sunbeds and other equipments could be modernised a little: everything look quite aged, including rooms very basic and ordinary. First impression of the place was not good because of the queue at the reception. The check in process felt like taking forever, making the experience a little stressful. This should definitely be reviewed by management.

anthony kendrick

The hotel is two minutes from the main strip where all the lively bars are. Two lively busy bars virtually next door and several eating places plus an indoor market next door. Surprisingly you couldn't here any outside noise in your room. We had a family room even though there was only 2 of us but we upgraded to one with a balcony. Both rooms were good. My wife accidentally left her air pods in the room but only realized a couple of days later. The staff were really helpful and despite our fears they managed to locate them after a few days. Always seemed plenty of room round the pool and plenty of sunbeds. We was half board. The evening meals were good with plenty of choice however the breakfast wasn't great maybe because we was always up close to closing which is why we had breakfast out most of the time. Overall a good place and would go back 👍

Sophie Louise

We stayed in this hotel the ocas side for 4 nights recently and we found the hotel was pretty decent, there were many pools to choose from. The rooms were a bit of a squeeze with 3 beds in and the other bed was a put up bed with a gap at the back of it with no headboard so the pillows kept falling down, other than that the room was clean with a balcony, fridge, decent space in the wardrobe and a good sized bathroom ours had a shower in the bath as it was classed as a family room. The check in was very slow and we didn’t find the reception staff very friendly. We couldn’t keep the room on as we didn’t fly till late as the hotel was fully booked but we booked the courtesy room (which you have to do the day before). I’m not sure why they were many complaints over breakfast as we always found it decent and there were lots of things to choose from.

Richard Crow

We recently stayed at Hotel Mediterraneo and had a mixed experience. On arrival, we were welcomed warmly by the reception staff, who added a thoughtful touch by taking a group photo and attaching it to our account for identification, a unique and convenient approach, especially for the all inclusive services. The all inclusive deal is decent, though there are areas for improvement, especially with the dining experience. The buffets are well suited for seafood lovers, with a variety of fish options available. However, after two nights, we found the menu became repetitive, and the dessert selection was unvaried. Additionally, the kids' menu was limited, cycling through hot dogs, burgers, crispy pancakes, and hash browns each day. Most restaurant staff were attentive and friendly, although a few seemed less engaged. Our room was spacious, with ample storage, but the floors could benefit from daily mopping. We noticed our feet quickly became dirty after a shower, indicating the floor needed a more thorough cleaning routine. Air conditioning is available in the room but we did at first miss the control. The pool area was spotless, which we appreciated, although the pool bar was closed during our off season stay, and snacks were only available in the restaurant. The snack options, however, were limited mainly burgers, hot dogs, salads, and a selection of cold meats. Unfortunately, the quality of the burgers was disappointing. On a positive note, the hotel is conveniently located about a 20-minute walk to the beach, with a pleasant path dotted with shops and bars along the way. Overall, Hotel Mediterraneo is a nice hotel with a lot of potential, but refining the food options and enhancing cleaning routines could elevate the guest experience. We travelled with Jet 2 who visited the hotel twice during our stay.

Kelly McLoughlin

Just came back from a 4 night stay here, we have absolutely loved it!! Everything was prefect. It is run on a card system they took a picture of me and my partner when we got there and put us both on both cards so we could go up and get us both a drink which was prefect. The room was just what you needed clean, big, comfy bed clean towels everyday, there isn't any AC but it was cooler when we went so that didn't effect us. The pool it was cold but it was fine for a quick dip to cool down. The food was amazing a different selection every day, we walked away full and happy. The only thing I would say is if your a dessert person it's not a great selection but there's always ice cream and yogurts then the last night a chocolate fountain - amazing. You are far enough away from the main strip to not hear any of the noise but close enough to walk about 15 to 20 minutes. The staff we lovely really pleasant and polite a really lovely stay. We would definitely go back and recommend to anyone wanting to go to benidorm. Lovely stay very happy

Michelle Collings

Had a lovely time here staff are amazing, food could do with little changes but nothing else, little bit out of the way if your wanting more going on ,but bus stop is outside hotel

Neil Taylor

Hotel was spotless and staff were really friendly, great location for Benidorm Palace and Mundomar but a bit of a trek to the beach. The food was not great and we ate out most days apart from the breakfast which was OK. We got the all inclusive plus so we could have the named spirits and cocktails but there was only 1 cocktail a day which was a bit of a disappointment if we had known we wouldn't have paid the extra. On the plus side there was a McDonald's next door which we visited a few times because the food wasn't up to much. Don't think we would return and don't think it's upto a 4 star.

Amy Law

LOVE THIS HOTEL! Been back three times And enjoyed every visit! The staff are friendly! The house keepers do a wonderful job The entertainers are amazing! And are fabulous to have a laugh with! The bar staff are brilliant! Again you can have a laugh with them. The food is stunning! They have a mixture that will suit everyone! The waiters in the dining area are very hard working, they work at a fast pace, and are just wonderful

Beverly Ferguson

We have been at the hotel quite a fews times and really enjoyed it. The staff rooms service and food is good however on this particular stay we were ill for 5 days with gastroenteritis. We reported it to the hotel and the Jet 2 rep but all they wanted to do was call a doctor. Now we were not the only ones that were ill. All during the holiday we heard from lots of guests that they had been ill with gastroenteritis but did not report it to the hotel or rep. Eventually I was told by the rep that it was going around Benidorm and it was the time of year for bugs. I replied that I have been coming to Benidorm since 2015 at least 5 times a year and never been ill. So some people in hotel were not hygienic. One example a man standing at the cooking area waiting on steak and dipping his hands into the crisps and putting them into his mouth on several occasions without using the tongs. There are signs everywhere to use tongs but people still pick up food with there fingers.Any way the holiday was okay and I might be back at hotel depending on how we feel.

Claire Leigh

Currently coming to the end of our holiday in room 220 ( park view) . First time to Benidorm and Hotel Agua Azul was everything and more that we wanted in a hotel. As a family of 3 the room was still spacious and was kept spotless by staff. Everyone at the hotel (reception, bar & restaurant staff and house keeping) have been excellent. The entertainment by the pool in the day has been great and a great mix in the evening too. Drinks and food plenty to choose from and chefs both in the restaurant and snack bar cook some wonderful food and snack bar food cooked to order which is great! Will definitely be back and would recommend to others. So close to both old and new town too, ideal location. Thanks for a wonderful stay 😊

Seamus Kavanagh

Service was good and the people friendly. But on the second night Wednesday 22 I caught some kind of food bug from the evening dinner I had. I tried the Duck whether the sauce was too rich I don’t know. But I was violently sick Thursday morning and spent all day in bed . My wife got me some stuff from the Chemist which got me sick 2 more times but left me weak for a few more days before I started to recover.

SyEye Drones

Horrible week. During first week of October. We stayed in our rooms due to everyone becoming ill. Food poisoning or some kind of bug going around that hotel. Staff are lovely though. I’d really invest in private bathrooms, this open layout is really uncomfortable and made it difficult especially wen ya unwell and everyone can see through the toilet doors of your silhouette being shown… not great and also they hide the doors from the images on their site. I wouldn’t go again. Think premier inn not 4 star.

Selina Fletcher

What a fantastic hotel. Good clean hotel with plenty of room in hotel rooms. Great friendly staff. Lovely people at hotel. Food great. Entertaimtment every night and part of the day. Great bar. 10 minute walk to the beach. Would recommend this hotel. Can't wait to come back.

Mike Siggs

This hotel is on the outskirts of the town, a 20min walk in. The hotel is a nice place to be. The surroundings are very well planted and green. The rooms are comfortable and well-appointed. The hotel offers a wide range of facilities to use, the main one being the pool. The staff are friendly and helpful. I'm sure we'll be coming here again.

Ashely King

Clean rooms and nice looking hotel. Decent size pool area with plenty of Beds to go round, pool could do with a little atmosphere maybe some music, no floats or balls aloud in the pool also 👎🏻 But the reason for 2 stars was the food in the buffet I wouldn’t feed my dog some of the stuff they served up. Limited choice of food new fresh food not replaced quickly enough always empty trays and waiting for more to be bought out. After night 2 we eat out for the rest of the holiday.

Sophie Bradshaw

We have just stayed here for a week and it was such an amazing stay! Food was great, I'm not quite sure what the other reviews about food were on about, there was always something we could eat. Room was nice and spacious with a balcony, pull out sofa bed for the kids wasn't the comfiest. Hotel was very clean, only thing I didn't like is the shower towels being put in the bidet, not very hygienic. Always sun beds, the hotel doesn't open the pool doors until 10 which prevents people reserving which is great! Staff mainly all friendly minus a few bar staff which I feel shouldn't be working in a hotel if they don't want to deal with people. Animation team were good, my son did get upset as he couldn't understand what they were saying sometimes. Mini disco for the kids was so good! Overall I highly recommend this hotel and would come back!

Scott Mc Murray

Just returned from a weeks stay with the family. Great hotel, very clean and friendly staff. Plenty of food to choose from, something for everyone. 2 x lifeguards on at all times, pool area kept tidied and no messing with sun beds. Highly recommend, would stay again

susan railton

The rooms are spacious and comfortable. The buffet style food was terrible. I’m vegetarian and was looking forward to a variety of well cooked veg and selection of sauces and salads but what little was there was not good. I lost weight while staying there as I couldn’t eat much and had to fill up on crisps. Coffee was help yourself from a vending machine (free) and n horrible. I doubt they have a chef. Only access to water was at breakfast. Some of the staff could be unhelpful. Ignoring me. Preferring to talk to a child on occasion who wasn’t remotely interested. It was annoying. Top pool closed early to suit staff.

Jon Hollis

Far enough away from the night life to be peaceful and yet close enough to be able to walk into the hub of everything. The highlight of the hotel is its cleanliness. The breakfast is superb for a buffet. Couldn't really fault this place.

Joanna Turner

Lovely hotel. Spotlessly clean. Food in restaurant is lovely great choice for both breakfast and evening meal. Stayed here 3 times now and will definitely be back. Great location not far from the strip but far enough if you want to avoid it too. Nice pool area to relax. Staff all lovely.

D O'brien

We stayed 4 nights on half board basis. Food was very good. Staff were nice especially reception. Nice low key music by pool during the day. Plenty of sunbeds and lifeguard was so helpful to people arranging beds etc. Great easy access into pool, for anyone with disabilities. Look forward to staying there again.

Tony Moffatt

A lovely, friendly, clean hotel close to the nightlife and beach. Lovely breakfast and evening meal with plenty to choose from. Have visited this hotel twice now and will definitely be visiting again. Would thoroughly recommend to families and people travelling alone also.

Sarah Greaves

Long weekend with family and friends for a celebration. Rooms were spotlessly clean and well kitted out. Note: they have USB ports to charge your phones therefore no need to spend money on the adaptors! Location is fantastic, just minutes from main strip and the beachfront. The pool is clean and very nice with good selection of drinks at pool bar surrounded by gorgeous palms. Check in was easy, same as check out. Can't fault anything.

Jonathan Cuthbert

Stayed at this hotel for a 4 night trip me and my partner. The rooms are standard but clean etc couldn't really say a bad word about this hotel only until we came on the day of leaving when we checked out the man at reception said he was sending someone to our room to check we could receive our deposit back, he said everything was fine and we would receive our deposit back in our account and it could take up to 3 working days and gave me a receipt. Its now been 2 week and still no money been put in account. Its a shame the hotel have done this as I probably would have stayed here again and recommend it! I definitely won't be now. If someone please could get intoch with me regarding this issue I would be great full.

Harrison Kemp

Had a great time at the resort. I Spent five nights with friends at the hotel all inclusive and couldn’t be happier with our experience. The rooms were well kept and tidy. The staff were very friendly and were doing everything they could to ensure you enjoyed your stay. The hotel was roughly ten minutes walk from the town so it was easy to enjoy the night life but it was far enough away to avoid any noise while trying to sleep. All together I would highly recommend it! 👍🏻

Claire Johnson

If you are wanting nuggets, chips, fry ups this is the place for you. But definitely lacking veg and fruit and anything remotely healthy. Lots of greasy fry up breakfast which is served 9-12. Beware when you book in they want 50 euros deposit per person on one card. They also charge you for drinks tokens but don't give you the money back. All inclusive drinks stop at 7pm. Music good at poolside. But full of stag dos. If leave early they don't give you any breakfast. Edit, Several staff were asked about returning drinks tokens but we're declined. Also, 200 euro deposit still not returned - room was checked at end of holiday and confirmed all OK, was told deposit would be returned but still waiting

_Henruuu_

Lovely, friendly staff who just want to give you the best time. Rafa especially is absolutely amazing, we had the best time with him and he absolutely made our holiday. Only a few minutes walk from the strip, quite a steep walk at times but that only leads to hilarious drunken moments with friends. Would definitely come again!

Joanne McCloud

Staying at the BC now. The rooms are clean and tidy , there is everything you need in the rooms. The staff were very friendly and always helpful. Special thanks to all the Staff especially Johny , Rafa and valerina these guys are all assets to the BC resort. All areas of the resort and were clean and tidy food was good. Cocktails are amazing. We will stay here again

s “bobin69” s

"My stay at Sandos was absolutely fine! From the moment I checked in, the staff were incredibly welcoming and helpful, making sure I had everything I needed. The room was fine, spacious, and very comfortable. The hotel’s location was perfect, close to all the attractions yet peaceful enough for a good night’s sleep. I also enjoyed the delicious breakfast, with a great variety of options to choose from. Overall, a wonderful experience

Nikki Duffield

Booked here because of the good reviews , not sure what people expect nowadays but it’s not up to its rave ratings . After day 3 of breakfast , no lunches eaten here and just one evening meal , my husband refused to step back in the restaurant to eat . Tired rooms , tv broke but that did get fixed the next day , reception staff friendly enough , managed to walk over 100,000 steps to stay out of the hotel so that’s a positive !

Maureen Mundy

Great hotel just one or two minor issues that were sorted out immediately. Good sélection of food but there are quite a lot of flies. Tried the Indian restaurant and that was amazing. Food great and Leila who swerved us was brilliant. Pool is great can't really say anything bad.

carol howells

Excellent as usual all staff are very friendly extra mention to the following who are brilliant... Reception ... Clair and Clair both excellent and friendly go above and beyond. Bar Staff ... Maia (my darling) and Israel both friendly and welcoming. Restaurant ... Dennis and Simeon both excellent. Entertainers... Ainhoa amazing at her job

Alistair Biggar

Absolutely lovely hotel with superb suites. Very quiet on the 24th floor. Scenic views from your balcony. We stayed in a superior suite and I must say it was idyllic. Everything is great in this hotel apart from breakfast time as all tables are interior and can be quite crowded and noisy at times. A minor quibble. It is also a wee climb from the beach but nothing to moan about.

Linda Mclaughlin

We were so glad to be back at Hotel Calypso after 2 years of not being to travel. The hotel very kindly granted my request by giving us the room we had stayed in before. The food was excellent and so much choice. The staff in the restaurant were very hard working and looked after the guests with care and attention. There is nothing I would change about the hotel. We cannot wait to come back. Thank you

Judy Longden

Wonderful hotel. Very modern and cleanliness is excellent. Only downside is the bedrooms/bathrooms, although clean and have everything you need, could do with updating a little. ALL the staff worked very hard and were always helpful and pleasant. We would definitely stay again!

Julie Ward

I think the restaurant times come be improved as I think 7.30pm to start dinner is too late. Breakfast time isn't long enough ( relates to my rating above). Everything else was excellent, the hotel was very clean and the air conditioning was brilliant. In the room I stayed the fridge could do with updating, but it worked. The pool area was very clean and the pool was lovely. Overall I had a fantastic stay. Thank you.

Kevin Griffin

Best Hotel in Benidorm. Easy check-in and very helpful arranging the overnight parking. The room was airy and comfortable with a handy balcony. The beds were very comfortable and for single beds quite roomy. The restaurant provided an excellent choice, and the buffet style breakfast was fantastic. All the staff were welcoming and helpful. This is the second time I have stayed here and will return at the end of September for a reunion. Many thanks to all at Calypso.

Alan Walker

We have literally just finished a fabulous "first stay" at this incredible Benedorm Hotel. From the moment you check in you just know that you are in for a very special stay. The reception area is spotlessly clean, sparkling and welcoming. The reception staff are all efficient and helpful. This same standard extends to the bedrooms, bars, restaurants and the pool area. The restaurant is very well organised with an extensive choice of dishes all prepared and presented to an excellent standard. The staff are helpful and clear your table between each course. Both bars are contrasting and offer a very high standard of service excellence.We enjoyed the entertainment both at lunchtime and in the evenings. Thank you Calypso and Sevigroup for an excellent stay

Brooks Brooks

I ordered, amongst other drinks 1 x pint of Stella larger. What arrived (as pictured) was far less than a pint. I asked for it to be topped up, but my request was declined by 'Maria' who said I was given a 'Spanish' pint. It's not about the money, it's about what's right, in addition to the terrible attitude of the staff members. So based on the awful attitude of the staff, this place won't get another cent from me. The management should address the poor attitude of bar staff.

Ann Goodwin

What a lovely hotel, very clean In all areas. The surroundings are lovely. The waiters were very polite and jolly. We stayed in room 116 over looking the cemetry, but this didn't put us off. Would have been nicer if we got a bit of sun on the balcony though. We celebrated my husbands 70th and on the day we received a bottle of cava which was a nice gesture. We would definitely return to this hotel again.

Steven Oldroyd

Simply superb in every way. Wonderful friendly welcome for a late night arrival from kind and considerate reception staff. The room is lovely with a stunning sea view and the beds super comfy. Waiting staff in the dining room are super attentive without being over bearing and the food on offer is wide ranging and delicious. Bar staff are rushed off their feet but service is fast and always with a welcoming smile. Added bonus of 10% off if charged to room. Lovely calm pool area with plenty of Sun beds and very well run. Access isn't till 10am so no rugby scrum early doors with people trying to reserve loungers. Last but not least are the cleaning staff. Once again, welcoming, polite and pleasant with beds freshly made for you every day. We've stayed in many hotels in Benidorm, usually trying to avoid the ones inhabited by the more unruly British guests, but the RH Corona del Mar is by far the best We've stayed in. We will most certainly return. If I could give it more than 5* I would. Terrific, warm, friendly and welcoming.

Mr. Chill

Brilliant. Lovely room with dual aspect / corner balcony, beautiful pool, 3 mins walk from a lovely beach. Hotel food was excellent. Really, the food was outstanding !

Charlie Evans

The hotel is great. We came for a week mainly to experience benidrom but the hotel itself took over. What a wonderful place. The rooms are as you expect nothing to fancy a big tv with a table sofa and bed. They leave you some soap body and hair wash and some dental care bits also. The rooms are tidied everyday by the lovely service team they have. Our view from the room wasn't the the best room 117. You don't get a great view but we didn't pay for the sea view and to be honest it wasn't a thought as we planned on being out in the resteraunts and by the beach most evenings. The pool is great it does get full around midday but if you get there between 10-11 it's great. Victor the life guard is honestly the best. He although just appears to be a lifeguard is almost a pool area manager. He welcomes everyone. Loves a chat and will do everything you can imagine. Even if you want to put up your deckchair umbrella He will shout across the pool and come running over to save you getting up. He is one of the nicest guys possibly the nicest guy in Benidorm. The pool bar is great also and the bar in the hotel is great. We definitely recommend there cocktails. I can't really comment on the food as we tended ti eat out but we did pop in to have a look and it looked good. Plenty of choice and unlike other buffet style hotel restaurants they did actually serve different food everyday breakfast lunch and dinner. We would definitely return here in the future it is a great hotel.

David Moore

Great value Hotel. Rooms clean , service very friendly and helpful. Location very good. Lots of choice on the breakfast buffet. Close to beach. Only a 20 minute bus (02/03) to Benidorm city centre. Seemed to be mostly Spanish Tourists staying here which is a good sign of a great hotel if the citizens of the country are staying. We unfortunately had a problem with anti social English "lads" in the room next to us. Getting drunk and being violently sick from 3am -7am (which we could hear through the walls). After 3 nights of this - We went down to reception asking for a room change - the reception understood and granted us one. Which was brilliant - the relief of getting a good night's sleep. Very understanding receptionist, we were very grateful. But it goes to show the personal touch the hotel has - other places might have just said tough luck. If you're wanting a clean , friendly , relatively cheap hotel. Id highly recommend here. Thanks to the hotel team

Irina Dorosh

We would like to thank all the Torre Dorada Team for such a welcoming and warm atmosphere. Me and my family came again this year and are satisfied with the service, room and many other things. The food is tasty, everything is on time, the staff is very welcoming and smiling. We felt like at home - and this is the best compliment we can give to the hotel. Warm greeting from Belarus and prosperity to all of you. See you again!

Estera Stegintka

We arrived in the evening, when we woke up in the morning we were shocked at the room we got, with a beautiful view of the sea and mountains, you could see the entire beach, wow 😮❤️ The hotel is on a hill, we had a room on the 4th floor, but it seemed like it was on the 9th. The hotel is perfectly situated, next to a beautiful wide beach, you can go down to the beach by stairs or a slightly steep sidewalk. For a hotel***, I highly recommend it, it is very clean, the rooms are well-kept for their age, and I will happily go back there. (There are no beach towels, but in stores they are €5, prices in the bar are very good)

Diane Jones

Beautiful clean rooms. Staff friendly and accomodate to your needd or requirements. Couldnt fault it. Food was good, great selection frm breakfast, lunch and dinner. Quite a selection. Pool is very clean. Lovely hotel

Daniel Miller

First time in a Servigroup Hotel, and loved it. Cant wait till our next visit. Hotel was clean, staff were very nice and pleasant all the time. Food was great with pleanty of choices

kim roden

Fantastic hotel would definitely recommend to anyone. Rooms were clean beds were comfortable staff were extremely helpful and pleasant at all times. We were all given a complimentary drink in the bar. Great pool , breakfast great , poor bar brilliant. Great facilities available especially on our last day . We had a late flight bk home but we had our rooms till 12 and there was luggage storage as well as complimentary showers to freshen up before our departure x

Eddie Conard

I was there for a short 4 night stay and the staff was very helpful and friendly. Also in the restaurants within the hotel. Because of a misunderstanding with travel agent I booked my trip with they were kind enough to give me an upgrade for my remaining few days I was there. The location is easy access and not far from the sea and the old town. Public transportation is a breeze and the buses include the hop on off bus stops right in front of the hotel. I had a very nice time there and would recommend it.

Lauren m

Rooms in the apartments are big and modern. The only issue I had was the bathroom was a bit small. As for the pool, I went at the end of June and one side of the pool got the sun and then it worked it's way around so you only got sun 1 side at time also very little sunbeds and room. Around the pool so prob unsuitable in the summer if you like lying by the pool. Location is great for everything

Yema

The overall experience was great, the staff was really nice and helpful and the hotel is overall great. The only minor issue was that other guests seem to love slamming doors and talk loudly whilst walking to their room but the hotel is definitely not at fault, nor is something they could manage.

ashleigh Scarrott

Lovely location. We stayed in the apartments and booked directly with the hotel. We had a 5 person apartment with 2 balcony, kitchen, sofa bed, and 4 single beds. 2 sinks in the bathroom. Ample wardrobe space Very happy with our stay

Ste Bee

Hotel was lovely and the staff are a credit to Servigroup. Nothing was too much trouble. Lisa in guest services very helpful and knowledgeable. Carmen in the restaurant always pleasant and welcoming. There was always a good selection of food in the restaurant. The only gripe was the sunbed issue with people reserving sunbeds then disappearing for hours despite there being a 15 minute limit. However we would return to the Rialto. Overall a very quiet, friendly hotel.

Liza Vas

We spent 4 nights and the location was spot on. Room and hotel were nice and clean with the staff being so helpful and polite. Food was good, better than I expected. We spent most the holiday out at the beach but the hotel was perfect for what we needed. Loved it. Only thing I would suggest is to add alternative milks to the buffet for breakfast so those with dairy issues can enjoy a coffee or cereal. Other than that, was great. Will definitely book with Servigroup again.

Helene Paterson

Fabulous hotel with lovely staff. Food excellent and rooms were clean and comfortable. We have stayed previously and will return to this hotel again, booking direct with hotel again. The hotel is on a slight hill, but still in a great location for the beach, shops and nightlife.

Sean Prendergast

Small hotel but punching above its weight. Run well by an organised team starting with the friendly receptionists, to the bar staff, the restaurant staff and the cleaners who made the beds, changed the towels and straightened the rooms every day. Rooms were clean and functional with free use of safes in the rooms. Powerful shower. Plenty of storage/wardrobe/drawers etc. Plenty of sun loungers around a decent sized pool. Once the sun hits the pool about 10.30 onwards its not in the shade like some other hotel pools in Benidorm. Small lunch dishes from the bar were excellent. Drinks were great and well priced. And the location was spot on for what we wanted. All together a well run hotel.

Lee Peden

The rooms were cleaned daily and had all basics catered for, a little small but the shower was powerful and the water hot. The bed was comfy. Service to get into the hotel could be improved with only one person on the reception desk ment check in was a little slow, but not painful and the lady was really helpful and friendly. The bar and the restaurant staff were friendly, welcoming you and wishing you good morning. The breakfast was done really well and plentiful to start the day off. Location was a 10-15 minute walk to Andy's Bar. The walk up a slight, thankfully short hill got the blood pumping at the end of the night. 😅

Janet Trowse

The rooms are nice. Very clean. Staff at the bar, room cleaners friendly the reception staff we found very offish. The food is nice. Lots of choice at breakfast and evening meal. The location is great if you don’t want to sleep until 3:30 as the hotel is sandwiched between very noisy bars, because of this we would not stay again.

Thomas Herd

We visited the Riudor in August of this year. After previously staying at another hotel we thought we would try the Riudor for a change. The hotel is very clean and the rooms are lovely with a good balcony overlooking the Benidorm Strip. The room and maid service were always of a high standard. We booked half board, breakfast and evening meals. Breakfast is the normal food one would expect and there was always plenty but the choices for the evening meals we did not find up to normal standard. The hotel advertises as a 4 Star but the food in our previous location which was a 3 star was far better and more of a choice. As I stated this hotel is advertised as a 4 star hotel well perhaps their food choices should be upgraded to reflect this status. We actually ate out more often than planned due to this and we were not the only residents who felt this way. The pool area - well you need to be up for 7.30am and stand in a queue and await on the cleaners to finish the pool area before the Grand National starts and your mad run for a couple of sunbeds. Hotel is in a great location but we felt due to the poor or lack of meal options that this will be our first and last visit to this establishment. Jet2 also advertised the hotel as child free but on a number of occasions there was certainly younger children under 16/18 present - this might be a fault of Jet2 advertising this as an adult friendly hotel.

Tim Grocock

I have stopped at this hotel on several occasions in the past always enjoyed it here nice rooms and food plenty of choice.I have just had a fortnight at this hotel still as enjoyable as last time it was nice to see a fridge and tea and coffee available in the room.The staff very polite room was kept clean everyday clean towels can not fault it. Although the air-conditioning did not work properly and only came on occasionally so it was very hot at night trying to sleep. The last time I stayed here you had a nice swimming pool that you could swim when I went in the pool it was not deep enough the deep end only came up to my waist very disappointed. Having saying that I will definitely stop there again

Tracy Beckley

Right in the heart of lively Benidorm, its all on your doorstep 5 mins to beach & half hour walk to old town. Rooms (sound proofed), clean with tea-coffee, shampoo etc, regular towel change. Nice restaurant, good food. Staff worked hard.

Paul Griffiths

Food was good. Decent selection always served hot. Rooms clean and staff mostly friendly. Couldn't believe they charged us two euros for a glass of water though; quite astonishing. Surely water should be made freely available when dining. Waiter was rude shouting no bands so you pay. An unsavoury incident in what was otherwise an enjoyable stay. Absolutely no chance of pool sunbeds unless you don't go to bed the night before.

Chris Easton

Great hotel, fantastic staff, food, drinks and entertainment. The only fault is the outside pool is a little small, isn't heated and their inside pool is part of the Spa which is a 19euro pax for 2 hours, this is worth doing however at least once! Location is great for a range of activities, bars and restaurants. Staff couldn't do more for you! Very accessibility friendly, good range of guests. Housekeeping very professional. Shower water pressure is fantastic on floor 9! Some claim the rooms are dated, but are also the same people who have been returning for the last 10 years so take this with a pinch of salt. Rooms are good size, very comfy beds. Bathrooms are good, TV is small size but it's ok for nighttime watching. Entertainment is great, staff really put effort in, very friendly and approachable. Bar staff remember your order!! Small gripe, during off season (October) some snack facilities are limited but still offer some hot food.

Teresa Patricia

Fantastic hotel and staff. Good quality and good value. Rooms are spotless and also the common areas. The location is also very good. We will come back in January. We will try the Select all inclusive next time. Big thank you to all the staff. They are great people!!!

Sue Cox

Excellent hotel, great location. Food was very good and helpful staff. The only negative is that the pool is always cold due to sheltered location. Select lounge is good with branded spirits.

Lindsey Harrison

Absolutely loved this hotel. It was a smashing place. Food has an excellent choice. Rooms clean and bright. The hotel itself is very modern and very comfortable. Evening shows were a bit hit and miss but still entertaining. Will be going back very soon. Please note that this is an adults only hotel.

Andrew Hodge

The rooms are nice and spacious. We were on the 13th floor and water pressure was a bit low. Most of the staff were nice, but some of the bar staff were a bit aloof!! Nice walk to the beach, about 5 mins.

David Allen

I had a wonderful stay. I will return in the future. My only comment about the room is I think it needs a kettle and tea and coffee facilities. These are always found in UK hotels and it is great just to be able to make a drink when needed. Otherwise the room was perfect. Very clean and well maintained. It would also be nice to have coffee provided at dinner as it is at breakfast. Thank you for making my stay so enjoyable. I can't wait to come back and having stayed at a number of Benidorm Hotels this is by far my favourite.

Kath Parker

Stayed here for a week with my sisters, absolutely excellent, staff so friendly and helpful, so clean throughout, food and entertainment good. Pool and bar area so lovely, cannot fault it , will definitely return. Five streets back from beach so quiet, but only 5 minutes walk to lively bars, shops etc, about ten minute walk into old town which is our favourite. Everything about this hotel was Fantastic !!

dean wellor

Hotel is in an excellent place for the new town and a short walk to the old town with bars near by. A shirt walk to the beach in an excellent location. The hotel is small very clean and all staff are helpful in every way. This hotel is for adults only as no kids activities. We have stayed here 5 times with no complaints Jackie on reception is very helpful anything you want to know just ask Jackie.

Deborah Mackay

Amazing hotel. Fabulous staff, immaculately throughout. Food lovely. Not one complaint. Had a wee here with my mum. Jackie on reception is amazing as was Ingrid and Jamie, restaurant staff fantastic. Will definitely return. Only a short walk to the beach and promenade.

pamela bowie

Lovely friendly hotel. Mostly older couples. Close to the strip. Lots of bars and shops nearby. Pool area is quiet but close to a busy road so you can hear traffic and sirens. Nice room with large walk in shower. I found the bed a bit hard but I do suffer with my back. Have stayed at Venus and Helios previously.

Lindsey Howitt

Ok if you are not on floor 1. Prison style balcony doors to stop your room being robbed. Faced a wall and was woken up by cleaning staff squealing and laughing at silly times of the morning outside..... ask for pool side. Food Fantastic, entertainment very good, restaurant/bar/reception staff excellent

Lisa Royden

Lovely clean compact single room, very helpful staff and lovely food. Very quiet at the pool and in the evenings. Very small balcony and not a good view but to be fair I didn’t book a room with a good view. Very friendly area

Kevin Hislop

Fantastic hotel, clean rooms, great breakfast and friendly staff. Very Spanish feel which is unusual for Benidorm. Have stayed in a few hotels in Benidorm before but none are as good as the Diplomatic.

David Minto

Always a good experience at the Diplomatic. Reception helped us solve a problem. Bar & restaurant staff always happy & helpful. Mattress is a little too hard for me.

Graeme Service

Excellent hotel. We have just returned from two weeks there. We are Scottish and there were very few Brits staying in the hotel (which can be a good thing). The other residents were mainly elderly Spanish, so the hotel was very peaceful at night (we're 50 & 51 which was great for us that there were no Stag or Hen parties staying here). We were made to feel extremely welcome and all of the staff were very friendly and helpful. The room was very comfortable and clean (no tea or coffee but that didn't bother us) and the buffet breakfast was very good with enough British choices. The downstairs bar is absolutely beautiful but the drinks were slightly pricey with smaller measures compared to nearby bars, which meant the bar was often quite quiet. All of the evening entertainment was in Spanish which was fair enough but still enjoyable. The pool areas were excellent and fairly quiet. The hotel is in an excellent location which is close to the beach and local bars and restaurants and is a short walk into the Old Town but is far enough away from The Strip so there is no hassle and we felt very safe. Highly recommended and we would happily return. Many Thanks! 💕💕💕

Daphne Stockdale

We stayed here for 4 nights, the rooms were poorly cleaned as we had to be moved to another room, I've blonde hair, and there was black hair over the floor and in the shower and there was stuff skit up the skirting board and wall. Our window was broken and wouldn't lock. Our balcony door was broken on our 3rd night we where able to lock it up until then it looked like someone had booted it from outside as you can climb easily from one side to the other and when requested for someone to come fix it, no one was sent so my husband took pictures and went do to reception and he was told they would have no one until morning to looked at it which wasn't acceptable we hadn't had our dinner and didn't feel comfortable leaving our room with the door broken, so we were giving a new room. The hotel also doesn't cater for English people for the time of year. Food was all Spanish. Our walls were paper thin, people in the room beside may aswell of been in our bed when being intimate as their bed was bouncing off our wall making our bed move to their motion at 3am. We did enjoyed our holiday benidorm is a very nice place and we would go again, but I wouldn't say this hotel is 4*

Lyndsey Hulm

Clean rooms, great choice of food, small pool area, reception / restaurant staff not overly friendly (bar staff were lovely), lots of Spanish guests. Would stay again

Anna Bielanska

I am staying in this hotel right now till saturday and I am so dissapointed. Worst hotel I ever stayed in :( It is definately not a 4* hotel…. Rooms basic… not even a tea or Coffee in the rooms… Food very dissapointing everyday same things No variety at all, No seasoned and same things every night like for kids at school…. My family are staying in hotel next door and they have a much better experience even thought its a 3* Cockroaches in the room when I arrived and in general not very clean… Wouldnt reccommwnd and wouldnt stay again for that Kind of money…

gfrbe

Great hotel . Clean rooms, friendly staff and atmosphere, and well located. Totally recommend this place.

Nicole M

Cleanliness of hotel is 10/10, we stayed mid Sept and the pool was quite quiet with plenty of beds around it free. The hotel is good distance walk from the new town and strip but taxis are really reasonably priced however your within walking distance to loads of shops, restaurants and bars. Would recommend this hotel however was not too fussed on the food during buffet.

David Shaw

I was Full Board for a week and the food was always varied and fresh. Fish, meat, pastas, salad, potatoes, chips and a whole range of other great foods always warm and well prepared. The chef would also do live cooking at all meals. The fruits were amazing, and there were 2 flavours of ice cream + a mixed flavour which was made to perfection. The hotel was spotlessly clean. There were always sun loungers available, regardless of what time you went to the pool. Thank you to everyone around the hotel, specially in the restaurant. They were all hard working with a lovely attitude. I’ll definitely return to this hotel. It was a great experience and i cannot fault it. Even the shower in the room was 5 Star. 10/10 for the Orange hotel!!

Luke Ahern

Great rooms, Fantastic staff and service. Breakfast is really good, freshly made omelettes are an absolute bonus and super tasty. The pool area and bar are always clean and tidy. In all a really nice hotel 👌🏻

Alison Hodgkiss

Friendly staff, fab location, food was fine for the large amount of guests they cater for, night entertainment but very few in which was a shame for the artists, might be busier in peak season we only had a couple drinks in the bar before we hit the town, they cater for large groups of guys as some in the hotel while we were there. Overall great location if you want the nightlife on your doorstep

John Paton

If you are planning to visit the night clubs on a regular basis then the location is ideal however it's not a quiet location if you want a decent night's sleep. Night clubs are extremely close and play loud music till 6am before the guests who have hit the town return normally shouting and making a noise. The hotel is clean and well kept. Pool area is nice. The big bar with entertainment has been "Booked for a private event" the past 2 nights despite no sign of life in it. Restaurant is large and has a wide choice of items for breakfast. Unfortunately I didn't go at other times. There's free WiFi all over the hotel including the pool area. My only gripe and one to be careful with is that if. You are booking a double room for sole occupancy then they will give you the smallest rooms in the hotel at the back with no balcony or terrace. I complained to management about it as my booking with Jet 2 clearly said double room for sole occupancy but they wouldn't budge. I then complained to the Jet 2 rep who said there was nothing she could do so in the end I raised a complaint and paid the extra 54€ for the room I was meant to have with a balcony facing the pool. Location to the beach is only a 5 min walk. Overall, a nice hotel but not for me. Too loud to get a decent night's sleep due to the club's and drunken stag and hen do's coming back.

Richard Ford

Lovely hotel . Great location and nice room and facilities. However Not happy that no water of soft drink included in the full board for lunch and dinner. Not even allowed to take own water in !! Apart from that a great experience

Luke Davies

It is true that the hotel was the most affordable option in Benidorm at the time of my reservation, and I was prepared for a less-than-ideal experience based on some of the reviews I had read. However, I was pleasantly surprised by the quality of my stay. While it is certainly not a five-star establishment, the staff were incredibly accommodating and friendly. They even allowed guests to leave their keys behind the desk when going out for drinks, which was a great way to ensure that keys were not lost. Although some reviews have mentioned the small size of the bathroom, I personally did not find this to be an issue. After all, who would want to take a long, steamy bath in the beautiful weather of Benidorm? Overall, I had a wonderful experience at this hotel and would definitely consider staying there again in the future.

Fiona Kennedy

Clean, central comfortable. That's the only good thing I have to say about this hotel. Spent a week there and got very little sleep. Walls & ceilings are made of paper. I could actually hear the next room opening the zip on their suitcase. Breakfast was not good and they don't have a restaurant or serve food in the bar as per their website. Avoid avoid, avoid.

sylvia whitehouse

Good to sleep at and shower .....no amenities in the room I had ....no fridge ..no kettle....no iron . Apparently could rent a kettle but after asking the first 4 days got fed up with the "we'll try and find one" excuses.... You get what you pay for ...not the worst I've been in ...oh and noisy depending what neighbours you get

Luce Will

Lovely hotel, clean rooms, staff are welcoming and friendly, good selection of food at breakfast. 5 minutes walk to the beach. Lots of bars, shops and restaurants very close by. I'd definitely stay here again. Air con in the room was lovely.

Michael Cook

Read a few negative reviews and was worried about what to expect. We arrived, and checking in was great. The guy behind the check-in was friendly, funny, and helpful. Now a few people have complained about the rooms. Yes, they were basic but comfortable and very clean. We were 3 lads sharing a triple room. It was ideal for what we wanted. Right in the heart of the bars, restaurants, and shops of the old town. The hotel is tucked away town a side street so although it's near everything, it was very quiet. Breakfast again was a basic mix of cold meats and cheeses, boiled eggs, breads bacon, beans, and sausages, and the staff in the Breakfast room were friendly too. For the price the hotel is very good value.

Robert Paterson

Lovely hotel. Staff very friendly especially Dani in dining hall. Food was good although there was some repeats. Plenty there though. Prices for drinks were a bit bewildering as dining hall was cheapest then pool bar next then main bar dearest don't know what thats about. Lifts get a bit getting used to. Room ok but not enough drawer space, also bath towels were very thin not what you would expect from a 4 star plus hotel. Antonio in dining hall was brilliant. May go back.

Katty Georgieva

Me and my boyfriend did not plan to go to Benidorm but due to the bad weather conditions in Valencia we ended up in this hotel for one night. We had an amazing time, the room was super nice and luxury in my opinion, the staff was also really kind and helpful as well. The view was amazing. I would love if we come back to the hotel someday for a longer period. Definitely recommend it!

Michael Maleedy

The hotel is just superb. We stayed all inclusive and couldn't believe the food choices. A hotel which serves hot food!!! Rooms clean large with nice pool view. One negative was that the snack bar played some awful music therefore we couldn't have our usual siesta as it went on until 6 even when there was no one left at poolside. Hotels club is one of the best in benidorm. Top entertainment 7 nights a week. Nice street level bar. Staff are wonderful. There's the good parts now the most horrible one. I have mobility issues and the lifts are a joke. They are pathetic. All guests complained about them and the way they are programmed. Please sort them out as they must be losing you business. Even younger fitter people were complaining about them. Don't let this continue to be the main talking point of an otherwise fantastic hotel.

Suzy Thorne

Hotel staff were excellent nothing was too much trouble. Food was typical all inclusive food, some days were better than others but still good quality. They should provide water with meals. Fair enough to charge for soft drinks and alcohol. Perfect position if you want to be central for clubs and bars. Quiet in rooms considering right next to bars. Overall a good hotel.

D&J homefromhomedogboarding Bowen

We had the pleasure of staying at the Presidente for the first time as part of group of 3 couples. Checking in was simple, informative and welcoming, as we had arrived late we were given a packed lunch with fruit. We upgraded our room to a pool view after reading the reviews and were delighted with our room. The hotel is spotless ly clean, the pool is small but we'll cared for and we were always able to get a bed thanks to nobody being able to put their towels out until door opened 8.15am. The restaurant is basic but the food is varied, well presented and tasteful, a good selection. We were greeted every morning by our lovely cleaning lady. Lifts were easy to use and never waited long. The evening entertainment in the bar below, Philippines 10 was of high quality. When we checked out we were given water for our journey. We would all highly recommend this hotel, thank you for a lovely holiday

Fay Moran

Couldn't have been in a better location right in the middle of old and new town and on the sea front. We had a side sea view room which was spacious and a good view of the sea. Staff were Friendly, food was good we only had breakfast but plenty of choice. Always managed to get sunbeds, pool mega cold but once in it's nice so don't let it put you off

Genna Copley

Myself and my husband have just returned from 4 nights here. Great Central location, walking distance to both the strip and the old town. We chose a Frontal sea View room. Which was on the 13th (top) floor. Fantastic sea views right along the beach. Hotel is spotless and the staff are very friendly and helpful. Rooms are cleaned & beds made up everday. Which is a fantastic bonus. We had the Bed and Breakfast option and found the food offerings great. With a wide selection. From hot & cold options. All buffet. The Hotel has a lovely pool and plenty of sun beds, towels are supplied. With a hot tub & a small shallow pool, for children. Overall a fantastic hotel in a great location. Can't recommend this hotel enough and will definitely be back. An amazing break.

Deb Robinson was Abnett

Brill location on the beach front halfway between old town and the strip. Great staff and lovely room (we had 3 to a room and plenty of space, good shower). Cocktails about €9 each and a good breakfast buffet

Phil Westlake

Only 2 parasols at the pool side and staff couldn't get safe to work after multiple attempts. Breakfast was good and staff very friendly. Rooms nice. Pool attendant will remove towels if left for short periods which is a good and bad thing depending on your own views. Very good location. Benidorm is a fab place to holiday and caters for everyone. We will be back.

Susanna Kay

Location of this hotel is just perfect. In the middle of Benidorm accross the beach the location is just perfect. For us it was a surprise that the times for breakfast, lunch and dinner were so late. Times can not be found on the website and I saw somewhere online it was earlier then what I found out in the hotel. With childeren these times are too late: breakfast 08:00 / lunch 13:30 and dinner 20:00 hour. Also at the pool smoking was prohibited but smoking an e-sigaret was allowed which is strange cause they fall under the nicotine law as well. I told the manager but they weren't open to follow the law in that way. Also a difference is made when you are a foreigner or a Spanish person visiting this hotel. They have rules at the pool that you cannot reserve sunbeds. This is a logical rule but I saw and heard on many occations if you are Spanish and ask if you can go for breakfast with your family the pool boy says it's ok. When I asked because I overheard his conversation he said he cannot allow that.

dave markland

We were booked for a four day stay at the gran Bali hotel which a friend recommended. We checked in then out because it’s a cheap run down hotel but the website pictures are from when it was built years ago. We visited the h10 looked at the room and booked 3 nights there. The room was very very clean. Staff couldn’t do enough for us so we extended our stay by 2 more days but had to move from a sea view to a room with our own sun terrace. We have booked to go back next year ****** 6 star for us

Tia Booth

All staff at the hotel have been exceptional! All polite, helpful and welcoming i cant fault the service. Specifically Alicia! She helped me to arrange a cake for my mother in laws birthday which was delicious and executed amazingly!! Alicia greeted us every morning every evening and was so pleasant. There is no faults with this hotel, food and drinks are delicious and rooms are clean and well decorated.

Lily Bennell

Beautiful hotel in a fantastic location. Rooms are comfortable and modern, pools/terraces are well kept, food is good quality. Staff are lovely and very helpful. There is a supermarket right round the corner too (come out of hotel, turn right then right again), the beach is less than a minute away, and the old town is prob just a 5 min walk.

James Sahal

Great hotel in the best location. Superb spacious rooms and very friendly staff, especially Alicia who greeted us every day at breakfast. Beautiful views on all 3 open terraces on the roof. We have stayed in many hotels around here but this is definitely now the best. Thanks all. James & Diane

kirsty radcliffe

On entering the hotel. The entrance hall was stunning. The staff were very welcoming. Excellent rooms very spacious. Everything spotless. Food amazing. 1 minute to the beach. Plenty of nice bars. Cafe's and shops close by Would highly recommend this hotel.

JR225

We've just had 10 days in this hotel and everything was perfect from start to finish. Superb service, great food and all staff were fantastic. Room cleaned to a very high standard. We really enjoyed the no smoking around the pool, this was a big bonus. Thank you for a great holiday. Mr & Mrs Roberts

annamarie price

Fabulous as usual, we visit here twice a year, staff are amazing Mohamed and jaoquin in the restaurant always great, food lovely selection, David and the guys at the bar, can’t do enough for you . Same staff every year which is lovely Clean, friendly and love the terrace in the sun with music and sport Always great acts to watch on a daily basis. Our favourite hotel

Katie Richards

We are sat in the bar of The Riviera having our last evening here after 2 amazing weeks. Cannot recommend this place highly enough. The location was just around the corner from Morgans and the strip but just far enough away to be quiet at night. Rooms were spotless every day, towels changed, beds made etc and the air-conditioning was great!! We were on full board basis and the food was always outstanding, very tasty and varied. And now for the staff...wow, what a great bunch of awesome people who are clearly very happy in their work and very professional whilst being super friendly. The guys in the restaurant, Mohamed and Joaquin were superb, efficient and very welcoming every day. And the guys in the bar in reception were the best!! In particular we'd like to mention Becky, what a great member of the team and an asset to the entire place. Thanks so much, we will be back!! Katie and Lee.

Karen Burns

Good location near bars and shops with soundproofing to dampen out the noise of surrounding hotels. Clean and well kept. Nice outside entertainment space. Food ok, not the greatest of quality and menu 'samey' with little variation. Lifts frustrating and quicker to take stairs. Sun loungers taken up early on a morning with towels. Staff not very welcoming or friendly. Would rate more a 3 star than 4 from staying in other hotels in Benidorm.

Phil Kester

Nice hotel close to The Strip but not on it. I was half board and the breakfast and evening meals were good. Swimming pool is small but adequate. The bar out the front was nice but it could do with some proper shade.

Dave Clay

Great Hotel in the right location near the beach. Reviews don't do this place justice. Great for families, loads of entertainment and good pools with slides. Food is good always fresh and plenty of choice. Entertainment team were really good and always getting people involved. Would definatley go back. Great atmosphere and all round Great place to stay. Rooms comfortable. Only down side was slow lifts throughout the hotel but if you like walking not an issue.

Elaine Scullion

Great family friendly hotel. Lots of activities on, games room was a hit with our boys Sandra and other gentlemen working in there were fantastic. Lady with curly hair working at the restaurant at the door was always very cheery. Slim boy at reception bar Sabi/Saki super friendly and hard working very efficient.

Wayne Brady

Loved this place. Amazing for kids. So much entertainment all day and night long. Food was outstanding. Staff were brilliant. I've just got back from my first trip here and we are booking it again straight away...

Sarah England

Fab hotel, staff welcoming and friendly. Entertainment brilliant for the kids. Plenty of shows in the evening to enjoy. We loved the Loro parrot and reptile shows! Got some great pics with them too. Would recommend!

Leanne DEAN

Loved our week at the hotel in April. Cobal and the entertainment team are amazing and get everybody to join in. My son loved his first holiday abroad. Nice choice of food and drinks plenty to chose from. The evening shows can get a bit repetitive but found that happens in most hotels to be honest. Help, lovely staff. Nice clean rooms, didn't miss having a balcony at all as have plenty of places to sit inside and out. Looking forward to coming back next year.

Graham Robinson

We stayed at the Ambassador Playa II. Beautiful hotel. Room was a good size, modern and stylish with a balcony overlooking the pools, which we had to pay an extra 70Euros. Hotel food and service was excellent, having such a wide range of food. The only complaint was that there was no tea or coffee available for evening meals, that I was aware of. Hotel restaurant drinks with meal we had to pay for, quite cheap really. Hotel entertainment was excellent, especially at the Explorer's Club bar. There was a stage outside by the pools, different artists performed every night, so it was a good choice to have if you want to stay in hotel complex of a night. We were most impressed with The Hotel Ambassador's.

Isobel McGuire

We have just returned from the Ambassador Playa1 and thoroughly enjoyed it. The rooms although a little on the small side, are lovely have a walk in shower, and are cleaned every day.Some more drawer space would be helpful. The food was excellent apart from one night, which wasn’t up to the usual standard. Choice was very varied and we did enjoy it. It is very central for access to the Levante beach and shops and clubs. The nighttime entertainment was really good. The reception staff were very helpful, polite and very welcoming. I would definitely recommend this hotel, great value for money.

Deborah Lathleiff

We have just been to this lovely hotel, located in the centre of the strip, so easy access to everything. The food was very good, staff very helpful, the inhouse pub was fantastic and had entertainment put on inside the hotel, pub and around the pool area of an evening was great. The only thing I complain about was the cleaning of our room - When we arrived our bathroom had various body hairs on the floor & in the basin. This remained the same throughout our stay. Used cups were not replaced nor were our used towels until our last day. It seems they were repeatedly picked up from shower floor, folded & placed back on the towel rail. Apart from that issue we had a lovely stay, the best night sleep and we would certainly return to this hotel.

Leann Tolley

Wow, just had a wonderful week at this beautiful hotel. Cannot fault anything about it. Food was great, something for everyone. Spotlessly clean, and staff were lovely especially in the explorer bar.

Sophie

Brilliant hotel, modern and clean inside. The food is very good and varied. The spa is absolutely amazing and very reasonable to use the facilities. Fantastic location. We are not personally a big fan of 'the strip', it's extremely intimidating for lone females, however you can avoid the strip easily to reach the beach, and the walk along the beach to the old town which is well worth the walk. My only issue is the outside pool area was pretty grubby, but other than that a very good hotel.

Maximilian Vermilye

Went for a week getaway with my wife. Here are our pros and cons of the stay: Pros: +Masseuse really helped my wife and I. Jhanina deserves a pay rise for her going above and beyond for giving us a lovely experience (and helping fix my back). We went to the spa every day. +buffet food decent + Perfect location to beach + Service was always with a smile, staff very friendly + Ultra high inclusive really does mean unlimited food and drink. Emphasis on unlimited drinks especially at the bar which are generally in other places 6-10€ per drink. + Very clean rooms and spa + Beach towels provided (with 20€ deposit) for entire stay and can be exchanged for fresh ones every day of your stay. Cons: - very strong cleaning product smell throughout the hotel from the moment you walk in. - took 3 calls and a visit to reception to get 2 extra pillows and a blanket. Reception understaffed. - no room service -cleaning staff yell to each other in the hallway as of 10am waking my wife and I on our holiday - cocktails served in water glasses. - coffee provided in room is undrinkable. - Hotel WiFi quite weak. Better to use mobile data for a more stable connection. Summary, the hotel is good value for money and we felt welcome during our stay.

walter di bernardo

This is a very good hotel, the staff are all lovely and very helpful. The rooms are very lage and always kept clean by the cleaning staff. The level of service is very high also. And the location of yhe the hotel couldn't of been better. Come out of the hotel cross the road, and you're on the beach.

Alexander Zolotarev

Perfect location, really 2 minutes from the beach. We spent here 7 nights in July 2024, overall, it was good - friendly stuff, tasty food with different kitchens each day, a lot of seafood, rooms were good. Disadvantages - weak WiFi, the only place you can get it inside in our room was bathroom; no fresh yogurt for breakfast, limited options for fruits - cherries only once, peaches in half meals. And initially we were settled in awful noisy room on first floor, where we can hear everything from lobby and restaurant, we asked for replacement and in two days got a new room on 3rd floor, much better in terms of noise, but with slightly broken AC, it wasn't possible to set up the temperature below 21 degrees.

Colin Birney

Great hotel in the perfect location. Fabulous selection of food. Very friendly staff. Especially Paco at the pool bar who looked after s so well. And Raquel who kept an eye on everything and made sure we were happy. The hotel is very clean. The friendly staff are always cleaning. Highly recommend this hotel and we will definitely stay here again.

Rory Conforti

Good service and cool hot tub in the room ($$$ upgrade) but that’s about it. The facilities need to be updated and cared for much better. As a business owner and service provider, you can tell this hotel group doesn’t have the management oversight capacity to maintain all their properties in order to uphold their “4 star” rating. Needs attention asap… better house keeping throughout the entire resort, wallpaper peeling off, black mold, broken glass furniture and stains on the walls/ceiling to name a few things. See photos. WiFi is horrible… very slow. Tiny TVs without smart capabilities even in their “upgraded rooms” Food was okay but not worth the $$$. Cold items were not cold. Some of the meats were tough. The glasses at the pool were dirty. About 3 stars… 2.75ish

Miriam Blasco Dolz

We had an inconvenient the first day but everyone was very helpful and kind. After solving the issue they gave us a special free treat. The ladies in reception were very friendly and professional. The animation was great! Special mention to David, Victor and the other 2 boys. All of them were great with the kids and always with a big smile. The cleaning staff was also kind and super nice with us. Our kid was sick one night and they helped with everything. Thanks so much to all the staff! Looking forward to come back again.

Preben Arly Nielsen

Just an excellent weekend break. Great facilities. Spacious rooms with big beds. Wonderful dining options. Will come back for sure.

si marz

Beautiful resort. Great swimming pool and kids area. A lot of green and nice atmosphere. The check in process was too long and takes about 20 minutes waiting and 10 minutes with the agent, there was no water or coffee to wait. The room we had was smelly, there was moisture on the walls. The room was remote with only one elevator that takes 10 minutes to get there. After a long wait and taking with 2 different agents they changed our room.

Lee Rowbotham

The ‘resort’ is a lovely place with lots of pools and sunbeds however we didn’t have a good experience, we booked a junior suite for 6 days. We arrived at 15:30 after waiting for 20 minutes at reception only to be told our room wasn’t ready and they’d call us when it was. At 17:45 we went to reception to see if it was ready and there was only 1 person behind reception! after waiting another 20 minutes we were given our keys no apologies. We then had to remove the car from the chargable underground car park and the ticket machine was out of order, we had to walk all the way upto reception and queue again for advice on how to get out. So we’d spent 60 minutes of our first 3 hours at the hotel queuing at the reception. No sign of a help desk or concierge anywhere. Breakfast was terrible, The shower head was broken and had to physically hold it to stop it flooding the bathroom. The bathroom door didn’t close and was wedged open. Chair in the room was broken with a jagged wooden edge. The tea/coffee/milk wasn’t replenished in the 6 days we were there. Only one tiny bottle of water between us for the full 6 days. No mention on the website they the kids splash park is only open at weekends-THE ONLY REASON we booked the resort in the first place and we found this out after waking all the way back to the reception and joining a queue to ask! They even left a note on the table thanking us for being a gold Meliá member and we’re at their disposal!!! We’ll stick MELIÁ Alicante Marina from now on.

Ineta Brasaitė

Baby club is amazing! We stayed longer just because of it. Lucia is professional and fantastic - our baby adores her! The whole team working with the children is very friendly and gives a lot of attention! We are very happy with the activities for children! Friendly staff, clean environment, delicious food.

Julie Trainor

Excellent hotel staff friendly helpful and courteous. Hotel from reception to your room are spotless, rooms cleaned daily fresh towels. Pool area plenty of sun beds and immaculate always someone there to help. Get free towels for around pool can replace them every 2 days. Rooms have lovely pool and sea views. We only had breakfast there was so much to choose from excellent quality. Fantastic location central to everything 2 min walk to beach. There was no day time entertainment when we were there but played nice music. Evening entertainment had 2 or 3 acts on every night. Don Pancho see you next September already booked to come back xxx

Andrew Burrows

Excellent staff and facilities. Exceptionally clean. The meals are very good and worth upgrading to half board. The 'Strip' is at the back of the hotel and all rooms have a sea view balcony. As a result very little noise from the 'Strip' if any. Highly recommended.

Roger Kelly

Fantastic hotel. Fabulous rooms, service, food and entertainment. An oasis amidst the busy entertainment area. Great location, just set back from the beach but near to all the clubs and restaurants. Not an adults only but the hotel does not cater for younger children.

Moira Denny

All the staff are friendly and very helpful. The ranch of options at breakfast is excellent. The lunch menu is great. Only down point the beds at the pool don't have much space between them.

Polly dobson

Amazing hotel. The best in Benidorm. Everything to like. Service, food and staff all fantastic. Immaculately clean. Rooms lovely. Hotel in a great position for the nightlife and beach. Will definately stay again

Adrian Blackburn

Perfect low cost All Inclusive hotel in Benidorm. You can’t knock it for what it is, which is something for everyone. Promenade & tapas, to British pubs & tattoo parlours… families, group trips, couples. The hotel has all these guests. Full English each morning and a reasonable choice at lunch and dinner, and plenty of food outside the hotel that won’t break the bank.

Paul Court

An amazing holiday. We booked VIP by mistake but that was an added bonus. The place is amazing. The food is acceptable and there is plenty of it. There is a walk down to the main strip but this means it's quiet apart from a very little bit of building noise from surrounding areas. I would go again without a doubt.

Richard Bevan

Great hotel very helpful staff. Good range of food and activities. Good for families. Lifts can be a bit of a problem at peak times, although there are 6 they serve 25 floors and due to needing disability pushchair for child stairs were not an option.

Kimberly Cunningham

Myself, mum and sister are just back from staying at the hotel for a week and I have good and bad things to say. The location of the hotel is fantastic nearby shops, beach and market, the hotel itself is clean (apart from toilets in public areas there’s a constant smell), pool area is a fabulous size and we never struggled for a sunbed, good range of cocktails and drinks to be had. Overall we had a nice holiday but ultimately wouldn’t choose to stay here again. The main concern being the food although it was good one one or two nights it’s pretty much the same options for lunch + dinner both always have some unseasoned roast meat and gravy with about 3 potato options, there’s also a man grilling meat this changes daily with the type of meat but is always unseasoned and oily. The best meal of the day was by far breakfast no complaints there despite it being the same everyday there was loads of options to mix it up. The all inclusive was open from I believe 8/9am - 11pm at night at which point it stops and drinks need to be paid for personally I feel this is a bit early to be stopping service. There is also the issue of staff at the pool bar (in hut) and the outside entertainment bar both always had a fairly big line of people waiting to be served and only 1-2 staff on. The rooms are clean and sizeable with plenty storage options for clothes the only downside is the shower is absolutely terrible you may as well just shower in the rain the water pressure is non existent we all had to wash our hair in the bathroom sinks. Staff overall are friendly particularly the restaurant staff however reception staff need to work on manners they are very direct and not helpful. There was plenty entertainment throughout the day although we didn’t participate in this seemed good and varied however the night time entertainment was poor and I know in most of these places that’s the case but it was 90% very bad singers with no charisma or any idea on how to get a crowd going. Overall this isn’t a bad hotel but definitely not a memorable one either

Gareth Jenner

The hotel in general was nice however the pool was very cold and as it was between other tall hotels it was shaded quite a lot. Staff at the reception could have been friendlier as they seemed rude at times. The cleaning staff always said hello and seemed cheery.

Martin Grace

Great place, Amazing holiday so far. Animation team have been fantastic. The Reptile show was fantastic and the laser tag brilliant. All the staff we have encountered have been amazing and super helpful. We could not have been looked after better. Food has been good. Recommend the themed restaurants especially the Forest Cafe. Superb food and service. The main pool is brilliant, foam party lots of fun and everywhere is super clean and tidy! Wonderful!

Martin Pezet

Firstly, we were there during the devastation of the Spanish floods and although the site escaped it we realised it must have been very difficult for the staff. A great please to stay for families, especially if your kids are primary school age and love being in the pool. As we went end-of season it wasn't too busy, I'm not sure our kids would have coped if it was rammed in August.Our accommodation was good, though the shower pressure wasn't great. The food was good, usual buffet affair, plenty of choice and our picky kids ate well enough. We would recommend!

Carly Morris

Amazing holiday, lots to see and do. Staff are really friendly and nothing is too much trouble. Great selection of food and drinks. The medievil dinner show was spectacular! Evening entertainment is brilliant too. We stayed in the lion heart premium Lodge with all-inclusive plus. This included a mini bar, which was re stocked each morning and a hot tub, the hot tub was great however it kept leaking water which had to be topped up each day meaning we had to wait for it to the re heat before we could use it. We also got free pizza delivery to our lodge for 1 evening. We ordered it on the app (limited to 2 pizzas per lodge), the pizza didn't arrive. Went to ask where it was. They stated they never received the order. They did give us 2 pizzas, but they weren't great, cold, and rock hard. 2 pools, water slides are good. There are plenty of places to sit and relax. 1 shop on site, which it quite expensive (€16 for 10 capri sun drinks 😳). We would definitely return again.

Jonathan

The accommodation was fantastic for one part of our party the other half of our party was rather small and we were quite far apart and all inclusive is not all inclusive at this place you have to be ultra+ or premium to enjoy all they have too offer, if your all inclusive you have to pay fall the activities you're children want to do. We were going to get pizza but it was going to cost us 250 euros just for pizza that's 2 adults and 7 children. So make sure you upgrade before you go as its really expensive to upgrade when you're there

Emma Byers

Brilliant place. Very family friendly with lots to do. The cabins were fantastic and very well laid out. All staff were amazing and nothing was ever a problem. Resort is very clean and tidy. Plenty of things to do on site and you're located nearby to Benidorm and Albir