Steven Hughes
This was the cheapest hotel we could find in January in Los Cristianos, we booked last minute and found a lot of the accommodation in the area was sky high in price. I'd say it was pretty much what we expected - as our expectations were quite low. I would say that the pool area was quite nice with plenty of sunbeds, and the staff here were very accommodating and friendly. We were also quite happy with the size of the private terrace we had on our room (our room was the most basic option). Also, the location is pretty good, close to the main areas.
Two things let it down for me:
1. The beds were very uncomfortable, the staff did arrange for us to have a mattress topper put on but even with that you can't get around the fact that the beds are desperately in need of replacement, and we weren't able to sleep well on them at all.
2. The included breakfast, whilst having a lot of options was not the greatest. All of the "hot" options were stone cold on all 4 mornings of our stay, that is to say, the items weren't even slightly warm so I imagine most of the food is cooked very early and then left out rather than kept warm properly.
I think go for the hotel if you're on a budget, a short stay here was enough for us though.
Tia Halliday
We stayed here a few months ago now, but I've probably only just gotten over how utterly horrible it was to actually put the energy into writing a review.
During the summer, the staff can't cope with the capacity of the hotel, nor can the amount of sunbeds, chairs or pool space outside.
The pictures you see of Sol Arona do not reflect what it actually looks like. Picture the worst sky rise block of flats in your hometown, that's what it really looks like. I was mortified on arrival, then to find the pool is tiny compared to pictures.
The mattresses are horrible, drains stink, major timescale build up in the shower no air conditioning, unclear on booking you have to pay for a safe per night, which you'll be lucky if it even works.
On arrival, took almost an hour to check in which was awful in the non air conditioned lobby.
The first two nights we had horrendous noise from other guests to which we were alerting security until 5am. Security just stopped bothering to knock on the neighbouring room by that point, doing nothing at all about it. We eventually had to move rooms and almost had to pay for the safe for the week again as the reception staff didn't document it properly.
Moving on to food, no major issues here, other than the squashed flies around the rims of dessert lids. Range of food was okay.
If you're really still thinking of going here after reading this review, don't bother paying all inclusive. You simply can't take advantage of it, there aren't enough members of staff to be able to serve you the all inclusive drinks. You can self serve wine and one lager, but if you ever want something different, just give up hope that you'll be able to get served at the bar.
Poolside toilets also disgusting, which is non surprising given the state of the rest of the place.
We ended up with money back from our holiday provider for the experience we had (which is something we've never ever had to consider even asking for before) which was backed up by the proof of all of the above.
Only good thing about this hotel was the convenience of location and that checking out took 2 seconds.
I see Sol Arona reply to reviews, I'd much rather they didn't bother with this one.
Julie Mary
Food was beautifully presented buffet meals. Lots of options to suit everyone. Cooked fresh as you wait steaks, fish, etc if preferred.I did see small brown bugs coming up through a hole next to the food & running across it. I'm sure the Staff are aware of this! Can it be prevented in such a large Hotel? Wine was tasty. Gardens well-established & relaxing with smoking areas separate. Beautifully lit at night. My room was overlooking the pool & entertainment stage so I could sit on balcony to chill - East facing so sun all day until sunset. Noisy until Midnight with the various Acts but I didn't mind. Overall it was very relaxing but it's down to personal choice.
Erley Lizarazo
I have given three stars to the location. Why? Well Tenerife is beautiful and many locations are as close to the beach and vibrant live around as this one. But Sol Arona seems to milk “location” way too much. Please just for the love of god buy new mattresses, put an effort on the quality of the rooms and facilities. Mind blowing that in this day and age you dare to charge the prices you charge for that quality. I have visited this island many times specially the north and I can tell you and everyone reading this, people here take very seriously quality in hospitality. Only one picture for those that want to understand my comment on facilities.
Update based on their response: in order to get a good bed, maybe call them ahead to know which rooms have decent mattresses. It seems it’s okay to have bad facilities. So, seems to them it’s the guest who doesn’t know how to book a room. By the way the prices are pretty much the same. Now, actually thanks for replying I forgot to tell you that you can hear everything from the hallway to the next room to the outside.
Nazar Proton
This hotel is an absolute disaster and nothing like the photos advertised. Upon arrival, we expected our room key to be ready, as we had already informed the hotel of our arrival. Instead, we’ve been stuck in a queue of 10-15 people for over 20 minutes, waiting for the incompetent reception staff to handle basic check-ins. It’s beyond frustrating to see how slow and unorganized they are.
The service is appalling, and the entire place feels like a relic of the Soviet era rather than a vacation spot on Tenerife. For €160 per night for two people, you’d expect at least some level of professionalism and comfort, but this hotel offers neither. The interior is outdated, the staff seem indifferent to the needs of the guests, and the overall atmosphere is just depressing.
This has been one of the worst experiences I’ve had with any hotel. Avoid this place at all costs – it’s not worth your time, money, or patience. Absolutely unacceptable!
My Booking
