Tommy Alias Supperap
A Low-Cost Chaos: Smoking, Drinking, and Disappointment
This hotel is the epitome of low-cost chaos, with smoking everywhere, poor service, and an atmosphere that screams neglect – a mistake I’ll never repeat.
The reception staff seem uninterested and detached, as if customer care is the last thing on their minds. The same applies to the buffet restaurant staff, who lack any interaction with guests and appear indifferent to the messy state of the dining area.
The rooms are disappointing, with most overlooking either a noisy road or a shadowy gravel pit. The best rooms, as far as I can tell, are those facing the pool – at least they offer some sun and less road noise. Unfortunately, the hotel’s infrastructure is visibly crumbling, with neglected walls, peeling plaster, and poorly maintained doors and frames.
The buffet restaurant is overcrowded, noisy, and uninspired. The menu repeats daily, offering bland food that’s barely enjoyable, even if you can hear yourself think over the 70-80 dB noise level. The lack of cleanliness is shocking – food scraps litter the floor, and staff seem oblivious. There’s also no outdoor seating, which makes the dining experience even less pleasant. It’s as if this hotel exists in constant rain, with no option to enjoy meals outside.
The Christmas dinner was a catastrophe. Traditional dishes like duck, pork roast, red cabbage, and caramelized potatoes were replaced with poorly executed sushi and a dry, flavorless attempt at duck. To make matters worse, the red wine – supposedly a highlight – was of such poor quality it barely scored 2.8 on Vivino. The dinner was advertised as a “gift,” but calling it that is a joke.
Evenings here revolve around drinking. While enjoying drinks is perfectly fine, the sight of adults overindulging in an environment with children feels inappropriate and out of place.
Non-smokers, beware: Smoking is rampant throughout the hotel. Even in areas clearly marked as non-smoking, guests still smoke freely. It’s especially noticeable on the balconies, where smoking is common. The smell of cigarettes is everywhere – by the pool, in hallways, and in supposed no-smoking zones. It’s hard to escape the constant presence of cigarette smoke, even waking up to it in the mornings.
The WiFi barely works, and when it does, it’s painfully slow – practically unusable. In 2024, this is simply unacceptable.
The hotel gets one star for the house cat.
In summary, this hotel is a cautionary tale of what happens when low cost meets low standards. From the crumbling infrastructure to the uninspired food and neglectful service, it’s clear that quality and care are not priorities here. Avoid this place at all costs – there are undoubtedly more dignified options elsewhere.
J.
The restaurant needs a deep clean. The coffee machines need to be descaled. There are NO kettles or complementary coffee/tea sachets in the rooms in this 4* hotel…the carpet in the hallway is filthy and needs to be changed. The lifts are ridiculously small considering there are mostly families staying. We had to wait up to 15 minutes for a free lift with a baby in a pushchair. At times I wanted to carry the pushchair down the stairs myself. Food is pretty decent. There are a few pools you can stay at which is nice. There are a few really nice spots to take pictures. All the staff is really nice. It’s really clear that this hotel operates based on quantity and not quality. My expectations were different based on how much I paid for this holiday. I wouldn’t stay here again.
Rin
Only reason for two stars is because of the friendly staff. The place is seriously lacking in general upkeep and maintenance. 80% of the sun beds are broken in some way or the other. Broken/cracked floor tiles everywhere including inside pools. Some of these tiles have been left as is and have sharp points and edges cause cuts to feet. The glass balustrades many of them have cracks or chips around them making them unsafe to keep.
Water pressure in the bathroom is okay and no temperature fluctuations which is ideal with sun burnt skin. Staff were phenomenal and the only reason they get two stars, however management are to blame for lack of up keep. Its not always about the money.... invest in what you owe.
Food is okay. Salads are probably stored next to fish cause there was a pungent fish smell coming from all cold dishes (salad, sandwich meats etc)
Anyways. Overall an okay stay for price paid however but there are other places that would most likely offer more for the same price if not a little bit more.
Oskar Walder
Very disappointing experience. Unfortunately, other negative reviews here are mostly true. We were told that the hotel was renovated recently but after seeing the hotel it hard to believe. The hotel is very dirty and falling apart pretty much everywhere. After arrival we noticed some cockroaches in hall and we were fascinated to see that it took almost full week to clean them. To make it even worse there were a lot of people complaining about thefts in the hotel. Regarding personal we have mixed feelings some were nice and helpful others not so. All inclusive is definitely not worth it as all drinks are from cheap water diluted alcoholic liqueurs and food was not so good either. Good coffee is not included in all inclusive, for safe you need to pay extra, even tea was not at room because you need to pay for it extra. Only good think what I can say about the hotel is location. The hotel is close to very nice beach and small city center but that is pretty much all.
Robert Chadwick
Typical 4 star all inclusive.
Room was spacious, clean, and cool.
The food was always as good as it can be for typical all inclusive buffet style, always plenty of choice.
Ignore those who moan about the food those people have champagne taste and lemonade budget!
As for security, simply keep your balcony door closedand locked! It's typical of any resort that thieves hover anywhere you go. The air con doesn't work without balcony door being closed anyway!
Staff are friendly and helpful.
Will definitely be trying other SBH resorts in the future!
My Booking
