Be Live Experience Orotava

Beth Long

I absolutely feel this hotel is 3 star at best. Location was good. Decor was a bit dated, food very average - meaning although we paid all inclusive we eat out a few times during our weeks stay. Poor choice in alcoholic beverages and poor quality. Most importantly, several members of staff at the hotel were extremely rude (couldn’t even raise a smile) and gave the impression of being ‘anti British’. One in particular (main bartender) at times was uncomfortably rude to us and others. Rooms were reasonable - they were clean and bedding, towels etc were cleaned regularly. TUI rep very un informative. Local lady who sat in foyer, not much personality. Entertainment was geared mostly for the Spanish guests, and compared to many other hotels we’ve stayed at was poor. Puerto de la cruz is a lovely area, we sadly chose the wrong hotel! (Based on 4 adults in our 60s staying Sept 2024 for one week)

Oleksandr

The water in the washbasin drains for 5-7 minutes. I called a plumber at the reception - nothing changed. The elevators are not able to transport people to their rooms during rush hour because there are only 3 of them on 12 floors. I saw cockroaches twice in a restaurant. Once on a supposedly clean plate and a second time near a tray of meat. Forks and spoons are not washed properly, and cups are generally wet. The Internet barely works. The staff speaks poor English. Not recommended 1/10

DAMIEN

Spent 10 days here and it's been a mixed experience. The hotel, lovely. The staff, lovely, the cleanliness, lovely. But then there's the food here, I've had to go out to eat every day during my stay here, fortunately it doesn't take much to fill me up, but if you're here with a family of fussy eaters it can quickly get very costly on top of the price for your stay. There is a small beach at the end of the road, but the best beach is fifteen minutes away, though it was closed due to wastewater at the time (not the hotels fault, just a note.) Tl:dr: surrounded by great restaurants and with beautiful views, just let down by the food at the hotel itself.

Ranjana Roy

Definitely not a 4* all inclusive experience. Checked in just now after a whole day of travel and there was no food or water on offer. Had to go out at midnight to find food. Don’t have a lot of expectations for the rest of the trip. Not a place to return to - place doesn’t have the buzz. Never booking anywhere else apart from RIU which has a real 4* experience for the same price. Feels like we paid a fortune for a very sub-optimal experience here.

Steve

The hotel is not bad but when you're on the 8th floor and they turn the electric off 3 minutes before schedule and still stood waiting for a lift it's a joke. The staff never informed us that they stopped the lift. They also the water problems turned the water off for maintenance and guests couldn't even go to the toilet for 5 hours. Lack of communication.