Patrycja Grzadka
Issues with hygiene and cleanliness is the main concern. Although the room was spacious, there were stains in the shower and toilet like it hadn’t been properly cleaned in a while. When the mirror fogs up after a shower, it is very evident that it also hasn’t been even so much as wiped down before our visit.
Our room had a drainage problem, on the first night half the room was flooded, and the next morning we requested at reception, for the plumbing to be fixed. The next day it was better.
Apart from that, the hotel has a big cockroach infestation. Cockroaches in the room, smaller bugs and spiders on counters and tables, even in the dining area we saw cockroaches scurrying around tables. I don’t even want to imagine what it must look like in the kitchen.
The buffet was underwhelming, i don’t recommend the dinner buffet as choices are very limited and you have to pay for all drinks on top of initial cost, even water!
The balcony lock system feels unstable i can see how easy it would be for someone to potentially break in through the balcony.
We didn’t have any unpleasant experiences with staff, and the location is good, only about a half an hour walk to get to the beach.
Overall the hotel itself is definitely not worth its 4 star rating.
Niamh Doyle
Stayed during the midterm Oct break. Very happy with the apartment. The pools were great. Pool staff very attentive and helpful. Entertainment crew did a great job. The Halloween party was lots of fun. Reception AND Spa staff very professional and friendly. About a 15min walk from the sea, but buses every hr and qe knew that before we got there. Very happy with our stay.
REVERSE
The pool and the building from outside looks great, the room was spacious but for the price we payed the room was extremely dated! Im sorry but you can’t call yourself a 4 star hotel when you have stains everywhere in the room. furniture and shower from the 80s and you are cleaning once a week. Also need to extra for every small little thing.
Louise Borthwick
Let me start by saying we did have a great holiday, but we really aren't fussy people. However, for how much it cost to stay here, it is vastly overpriced and I wouldn't stay again.
Housekeeping is only on a Tuesday and Friday, we stayed Sat-Sat but they didn't bother doing Friday. To be honest, they needn't have bothered at all.
Floors weren't cleaned, washing up ignored, rubbish left. They literally just changed the towels and made the bed, this resulted in an increase of cockroaches by the end of the week as the floor was filthy.
Breakfast is okay, hot enough, decent variety. I just got sick of the rubbish juice and Coffees.
The whole place is generally run down, you can tell if hasn't been updated for a long time. Our balcony door wouldn't lock as the mechanism was broken. Holes in the wall from old fittings, ceiling fans barely hanging on but functional enough. Old stained furniture, dirty shower curtain, chipped tiles.
Air con was poor and there was mould around the ceiling vent.
Our neighbour had their money stolen from their balcony, so keep your doors locked and valuables on you or locked inside!
Pool was lovely, there is three, but the other two are at different hotels. No floaties between 12 and 4 in the main pool which was a bit annoying. Some lifeguards miserable nightmares, others were absolutely fantastic 🤷🏻♀️
Staff were lovely, evening entertainment was nice, I think they deserved a bigger crowd. It'd be nice for the hotel to try and get guests more involved (maybe offer a free drink or something)
We knew about the hill, so set aside money for this. It is a good 20/30 minute uphill climb from the beach. Be careful with taxis as some target "foreigners" and add supplements for no reason and can get aggressive when challenged.
Despite any issues, we enjoyed our stay. But this is definitely not a 3/4 star hotel, no way.
Cathal Phelan
My girlfriend and I have just spent the past 5 nights in Hollywood Mirage and to say we were more than impressed would be an understatement.
All of the staff at reception were always very helpful and always had a smile.
The pool staff and poolside bar staff were always very kind and outgoing providing good daytime activities and events throughout the week. Good cocktails and sun loungers all round.
The room we received was breathtaking, and while we booked on a separate package holiday website, the photos shown did not do it justice.
The sea view 1 bed apartment gave views of all the Los Cristianos bay, capturing mountain range, the port, the nightlife all while being in a tranquil location for relaxation.
The room facilities made me think the hotel was only a new build, however seeing awards going back as far as 2017 for the hotel itself and awards further back for the hotel group (Excel) meant that the rooms are kept to the highest of standards and modernity.
Air conditioning was exceptional after a hot day to come back to.
We had breakfast in the adjoining restaurant, to be greeted by a buffet that was very good value for money and the quality of food was excellent.
The other services of a fully stocked mini market for all lunch and breakfast needs was a lovely option to take to diversify our stay.
The hotel/resort was lovely and clean and we felt a sense of security seeing that there was a barrier and security to enter the premises.
However, the hill leading up to the hotel does have its challenges so appropriate transport up and down from Los Cristianos centre would be advised. I will say though, the hill is the main reason for such breathtaking views.
In all, we are both very happy with our stay and would highly recommend to anyone looking for a break away. And we will be returning some time in the future.
My Booking
