Connor O'Rafferty
What a place to stay. We came here for our honeymoon and specifically chose to stay here from the reviews and pictures. Despite being away from the usual tourist area of Tenerife, the location is well worth it. The hotel it's self is so new and clean, with every room having a sea facing view. It's so close to the sea you never need the air conditioning on as the breeze is perfect to match the sound of the waves crashing.
The meals were phenomenal for breakfast and dinner, so much so we never went out to eat as it wouldn't be matched. Each night there was a different style of roast, steak and fresh fish. Not to mention the 8 other hot dishes that changed most nights.
The staff were super friendly and close brilliant English, making our stay very easy and allowing us to be the blissfully ignorant Scottish tourists that we are.
Highly recommend coming here. I looked at the over arching companies other hotels on the island, with another 4 star hotels honeymoon suite looking the same as every regular room here. The price is mega good.
Ali Sohrabpour
+ Beautiful place with good service. The rooms with see view have a fabulous view to the ocean and a nice balcony ro enjoy this.
+ a nice pool and whirlpool are also there.
+ delicious meals in restaurant and a very friendly and helpful staff, which speaks several languages (English, German, Spanish etc)
- Internet/WiFi is a little weak.
- no guarantee for parking lots.
Irina Bragin
AVOID! AVOID! AVOID!
If I can give this place ZERO stars, I would!
Until recently, this spa was almost the only one in the city open to the city residents.
This is far from the best place, but we had no choice. For this reason, the employees of this place have completely lost all shame and conscience.
If you want to preserve your dignity, not be slandered and insulted, avoid this place at all costs!
Here you are not allowed to make comments to any of the employees, no matter how disgustingly, slowly and unprofessionally they do what they are supposed to do.
You must silently endure when they insult you to your face and call you names in Spanish (of course, first asking if you speak Spanish and making sure that you do not). They called me crazy and said something rude about my face. Right in my presence.
It is useless to contact the manager, she is not on your side by default (and most likely she simply does not decide anything). It is also useless to ask the names of the employees and the manager, they will simply ignore you.
If you are even slightly dissatisfied with something, you will be immediately told that you have violated a huge number of their rules and many people have complained about you (I have seen only three over there).
What to do? Nothing. Absolutely nothing can be done. Unless you call the police. But I came to the spa for rest and relaxation, and not to end my day in the police station, explaining that I was insulted, called names and thrown out.
Mieczyk Buzanowski
We stayed in this hotel mainy because if the views and they did not dissapoint. Its located in the top part of Puerto de la Cruz so there is a bit of a walkto the town center (especially a walk back with a lot of stairs). But there is also a few bars, restaurants and shops nerby. Luna caprese for a pizza is really good.
The rooftop terrace with jacuzzis is amazing, chilled atomsphere, good music and good cocktails and sangria. The downstairs pool is more laid back.
Our room had a fridge and microwave and also wine glassee. There was also a kettle but no teas or coffees. The view was spectacular! The bed wasnt the comfiest tho.
Breakfast was good, with a lot of local cheeses and meats. Try sobrassada on toast.
There is a small parking outside the hotel but if you come back late at night its hard to find a parking space, so needed to park
On the streets nerby copule of times.
Overall amazing stay, great views and good service.
Gustavo Lourenco
My family and I stayed at this hotel during our first holiday to Tenerife.
Beautiful hotel, very clean with lovely welcoming staff. Breakfast was great and so was dinner. Terrace and spa are definitely a must. I would love to stay at this hotel again.
My Booking
