steve jones
We are currently staying here and it has been a first class experience. Nothing is too much effort.
Last night as a Christmas Day treat the hotel put on a free evening meal for all guests.
It was an incredible experience from free champagne all night to great lobsters, carved meets, cheese boards and puddings to tempt everyone.
Accomplishing our meal was a saxophonist playing beautifully crafted Christmas tunes. What a fantastic surprise all round.
To top it all the staff all had smiles on their faces and could not do enough to make it an evening to remember.
To be fair that has been the general tone of the holiday so far!
Thanks from room 135
Ali B
The Half Board option at this hotel has went from Excellent to Tragic.
Never have I experienced a decline as fast as this seeing I was here in March and had a great evening meal
Management has decided to clock the evening meal as a new experience where you are served, however this is served the cheapest of cuts and potato that is uncooked.
The starters are still buffet style, with the soup bulked out with MSG type thickening agent, the salads if you could call them that are bulked out with chickpeas, pasta, rice etc. With slivers of salad or meats. Fabulous in March now Just terrible.
Deserts are cakes that are mostly frozen, good luck finding one that's thawed out if you are in first, that said if you do not get in at the open 1830, the foods aren't replenished.
We experienced uncooked fish in a platter which we pointed out to the waiter and all the platters were speedily removed. They should have never out them out, demonstrates the lack of quality control.
My experience is that you will not be served a main meal unless you ask, a despicable policy if management encourages staff not to serve main meals after you pay half board.
Emailed management...put simply they don't want to know, see below image. They explain it away by citing 'change is difficult'
Most people who visit here are 'repeater's' most of all I spoke to are 'completely dissatisfied!'
I as a consequence will not rebook this hotel if that status quo remains or at least not half board.
We asked to speak with the manager, who seems to either be in a meeting or off for the weekend. The behaviour speaks volumes.
40 years my family have been visiting this hotel and having recommended to other's I can safely say it will be the last.
Bogdan Comsa
I deeply regret booking my stay at this hotel, which was advertised as 4-star but fell drastically short of expectations. For a total cost of €1600 (8 nights, including €400 for dinner), we expected a premium experience, but it was riddled with issues from start to finish.
Food Quality:
The breakfast and dinner were unacceptable. Fruits were old, dishes appeared reheated, the meat was chewy, and the coffee machine barely worked—delivering water instead of proper coffee. This is not the quality one expects from a 4-star hotel.
Room Conditions:
The first room we were given was uninhabitable—warped floors, a strong smell of water damage, and poor cleanliness. The second room, though slightly better, reeked of moisture/mold and wasn’t initially set up for a couple - the beds were on wheels and not set together, the brakes weren’t even on. One could say it was a ride. Cockroaches were spotted multiple times, including during packing, which added stress and fear of bringing pests home.
Hotel Facilities:
The lobby was unsafe during rain, with puddles forming on marble floors. My partner slipped and fell, thankfully avoiding serious injury. Warning signs were present but inadequate for the scale of the hazard. Other issues included towels with holes, a leaking shower cabin, and loud bar music that went on late into the night, making it impossible to sleep.
False Promises and Service:
The free taxi ride included in our booking was unavailable, costing us an extra €30. It is possible this might be Booking’s fault, not the hotel’s.
Overall Experience:
This hotel does not meet the basic standards of a 4-star establishment, and it completely ruined our holiday. Despite reporting issues to the hotel and booking platform, we received slow or no response, and any solutions offered were inadequate.
Avoid this property if you’re looking for a relaxing, stress-free experience.
michelle phillips
Have just stayed at Vulcano for 2 weeks over New Year, we had booked half board but only ate in 3 times, evening meal is terrible and used to be really good, I had to send main meal back every time as cold and certainly not good quality, management seriously need to change back to buffet style which was much nicer, there was also a better atmosphere in restaurant in years gone by, hardly anyone eating in restaurant now. I would go again but only B&B if things don't change. Pool area is lovely but really don't think you should pay extra to go to balance pool, also at least 20 sunbeds torn and broken, why these were not removed and replaced. Gym is good but some equipment needs serviced and oiled.
John Wellock
Lovely clean and well kept hotel mostly for the over 50yr old age group of people (in my option). Our third visit here but the first since major renovations were carried out a few years ago. Pleasant staff, nicely decorated rooms and great pool areas. Amazing views towards the golden strip area and the sea from our seventh floor room. Only stayed B+B but the food was great with plenty of choice for all tastes. Only negatives were the free WiFi which was an absolute pain to set up for our mobiles, and I don’t like the wrist bands that you have to wear incorporating the chip to access your room. Good points were the self service free beer one has access to 10am to 18:30pm every day if you paid extra for the Balance Pool access upgrade, well worth it in my opinion! The nighttime entertainment was very good too with reasonable bar prices. We would definitely stay here again, just remember it’s not really a hotel for young children though. Recommended
My Booking
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