Louise Baynes
We returned to Vulcano Hotel after getting engaged here last year, but sadly the standard has dropped, and it did impact our stay. We received no acknowledgment of our engagement last year or either time we visited.
While the hotel is clean and the air con is great, housekeeping was poor — our room wasn’t cleaned until the evening on three days. One day we left at 8am and returned at 5pm to find it untouched. Excuses included “we can’t clean with items on the bed” (just pajamas and a teddy) and “no sign left on the door” — which we had, and took a photo of the next day in case it was questioned again. Sheets were never changed despite following the instructions.
We also had no water in the taps for 1–2 hours on our second day. The hairdryer didn’t work, the right side of the toilet flush was broken, and it was very difficult to reach reception by phone. Dirty towels remained in the room on several occasions.
The balcony was stained, the wardrobe damaged, and check-in felt very clinical — no warm welcome or hotel information given. Loud walkie-talkies in the hall at night disrupted sleep, and lifts were often slow and overcrowded.
Last year we had issues with roaches (which we understood given the climate); this year we dealt with ants.
The activity staff are brilliant, and the breakfast selection is excellent — but the basics and warmth you expect from a 4-star hotel just aren’t there anymore. Not sure we’d return, which is disappointing given how special this place once was to us
alana mcbride
If you want a hotel where you can total disrespect the place, smoke weed on the balcony, come back to the hotel at 2am drunk screaming the place down, get drunk around the pool being obnoxious, not care about the level of cleanliness and like to have domestics outside peoples room at 4am then this is the hotel for you. If not, like us then I would stay well away from this place. We came last year and it was good we had a few nags however this year the hotel was very cheap we thought we had got a deal. With the price being low we said them nags aren’t a big deal at that price so we booked it. Knowing the hotel was going to be a good base location, decent pool and a quieter clientele we was looking forward to a week relaxing. However when we arrived we quickly found things had drastically changed and not for the better.
Where to start?
For two days we had the “please clean our room” sign. We arrived back at the room at 2pm on Tuesday and it was not clean. As we wanted a little nap, we took the sign off. Then Wednesday we put the sign back on and came back at 1pm. We found it hadn’t been cleaned, but they were on our floor so we went back to the pool as we really needed clean towels. I came back upstairs at 3.30 and they were cleaning the room next to ours. At this point I’m frustrated that it’s half 3 and the room hasn’t even been cleaned. They asked if I wanted it cleaning and I said no, not at this time, but I want clean towels. She shrugged her shoulders and handed over the last two towels on her cart. I opened one up and it had dirt and what looked like a pubic hair. Completely unacceptable
Noise -
Multiple nights of people coming back at 2am, drunk and shouting. This wasn’t a one-off. Add to that the constant smell of weed, thin walls where you can hear everything, and 7am housekeeping scraping chairs in the reception loud enough to hear on the fourth floor. It’s just relentless
Clientele- This is not the same place it used to be. There’s a DJ playing music at breakfast not loud, but still odd to have one there at all. The atmosphere has completely changed. It now attracts groups of 20 somethings treating the hotel like a party hostel. Around the pool, people blast music from their own speakers, smoke outside the designated areas, and drink heavily all day. Some were partying on their balconies with music blaring, and I saw two separate people vomiting on their balcony. There’s no respect for other guests trying to enjoy a relaxing holiday or for the hotel itself. It seems like the low price has attracted the wrong crowd
Check in- The check in machines make the hotel feel a bit cheap. It would be nice to see a member of staff positioned nearby when they know arrivals are due, just to offer some assistance and a more welcoming presence. That said, our check in experience was smooth, and the staff were genuinely nice and helpful. We went to the desk, were greeted warmly, offered a drink, and then taken back to the machine to complete the documents and collect our room keys. While everything was efficient, we just wished for a more personal touch especially for a hotel that claims to be four star
On a positive note, the location is great close to shops and plenty of places to eat. The staff at reception and around the pool are lovely, kind, and do their best to help where they can. It’s just unfortunate that the overall experience is let down by the behaviour of the current clientele.
It’s such a shame to see how far this hotel has fallen. Last year we paid more and had a few small complaints but still had a lovely time. This year, we thought the lower price meant we could overlook those minor things but we were so wrong. Weed, 4am domestics, loud, drunk groups rolling in at 2am it was a completely different experience. I’d rate it a 3-star plus at best now, and sadly, we won’t be returning
Ava Wall
Ideal location so close to golden mile/the beach/and las americas everything in walking distance. Breakfast is 10/10 incredible choice and taste is top tier. Rooms are in immaculate condition good air conditioning, comfy beds and full length mirror. Rooms cleaned every morning and very safe!
The sunbed situation is very very bad. Nor only is there not enough for the amount of people staying in the hotel but there is easily 30/40 broken beds laying around the pool! Height of summer this is a big issue. Pools themselves are gorgeous nice temp water, kiddies pool, relaxation pool and full length. There is also no entertainment or music playing at the pool so vibe is a bit dead.
Overall great hotel but pool area definitely needs working on!
H H
The hotel is huge and has everything you might need on-site – it really feels like a self-contained town. The rooms are clean and decent, though quite basic, more in line with a one-star standard. A real highlight is the breakfast: it's generous, varied, and available until late, which is a definite plus.
That said, the overall experience falls short of what you'd expect from a four-star hotel, especially given the price. The style is very industrial, and the massive scale – with large air-conditioned areas – raises serious questions about sustainability. It’s the kind of setup clearly designed for mass tourism… think Benidorm vibes, if you know what I mean.
Practical aspects also leave room for improvement: there's no hotel parking, and finding a spot nearby is nearly impossible. Access to facilities is limited by surprisingly strict hours – most areas close by 7 PM – and check-out times are enforced with little flexibility.
In short, it might work for those seeking a large-scale, all-in-one resort experience, but it didn’t match my expectations or travel preferences.
therese torsvik
The hotel is very nice and has all the amenities. The staff are very attentive and friendly. The location is fantastic, with all the beautiful beaches and shopping areas nearby, and there's a lovely promenade along the sea. Highly recommended for a great vacation in Tenerife.
My Booking
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