Auto Huuto
I do not recommend this hotel – it does not match its 4-star rating at all.
When we arrived at the hotel at night, we found a large cockroach (about 5 cm) on the wall in our room. We asked to change rooms, and were moved to another room on the same floor. However, the new room was smaller, clearly used, and dirty. The walls were scratched, plaster was falling off the door, the furniture was damaged, and the curtains had what looked like blood stains.
We requested another room and were given a third one. Unfortunately, the bed linen there was dirty and had hair on it, as if it had already been slept in and not changed. When we asked to replace the sheets, the staff refused and told us to just go to sleep.
To make things worse, there was constant construction work going on around the hotel, which disturbed the peace and quiet. This is absolutely unacceptable for a hotel of this level.
The food in the hotel was the same every day for a whole week. Only once was jamón served; otherwise, the food was identical and impossible to eat for a whole week.
The staff were rude and never apologized for any of this. As compensation, they offered us free access to the pool — despite the good weather outside, which made the offer feel absurd.
We’ve been to Tenerife four times, but this was by far the worst hotel experience. I strongly advise against staying at this hotel.
Nicole S
At the hotel at the moment! Honestly one of the best hotels I’ve been to in Tenerife. It’s amazing location 5 mins walk from restaurants/bar/beach. The staff are incredible all really friendly and helpful. Even arranged a cake to be delivered to our room on my partners birthday. The UP experience is definitely worth the money €70 per person for the roof top infinity pool, cocktails, drinks, buffet, spirits. We absolutely loved it up there! I would say this hotel is aimed at elderly/ couples it’s so peaceful and quiet! The breakfast selection is amazing literally have so many options especially for fussy eaters! Will definitely be coming back here
Paweł Sass
When we arrived at the hotel, one of the staff showed us how to use the new way to check in, etc. After receiving the key, we went straight to our room. To our surprise, in the hallway, the floor from the bed was lifted and it wasn't safe for me to stay, as I twisted my ankle and didn’t want to trip over it.
We received a replacement room that had a view of the pool, which was nice of them. However, the toilet wouldn’t stop filling up with water, and we needed to shut the bathroom door properly. We also informed the staff immediately, but unfortunately, it wasn’t resolved.
Jaqueline Madsen
The staff is very friendly and helpful (I cant stress enough how refreshing it is to be seen and heard by the staff. They really go the extra mile).
The hotel is super clean, has a great atmosphere with all the plants and trees, that cute seating area surrounded by greenery and water fountain in the lobby area makes it for a very good impression.
There's a piano bar, a sports bar (called Maracanã), a gift shop, a pool bar, the pool seating area is quite sizeable.
There is no doubt that I would stay at this hotel when I come back to Tenerife.
Abz Gray
The room was perfect. I couldn't really fair the air-conditioning and I told the staff about it and they sent a handyman straight away and he fixed it. It was nice and cool. The staff were really polite and friendly and the meals were amazing and really good price and the restaurant staff were also really polite and friendly
My Booking
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