Tunisia

Elina Malchinikolova

I was extremely disappointed with your hotel: 1. It is not normal to expect tourists from all over the world and not have internet in the rooms. In addition, the speed of the Internet in the common areas is under all criticism. 2. The air conditioner was not turned on in advance before we entered the room. 3. The elevator always stopped me when passing 4. The toilets were terribly dirty and the toilet paper had turned brown 5. The ceiling of our room was leaking, which is unacceptable for a 4-star hotel 6. It smelled like horses Overall, hygiene is terrible here…

Morena Almadori

They tried to steal from my room. A man had the key to enter my room but luckily we were in the room so he couldn't take anything, in fact he ran away, now I wonder who could have had the key, the cleaning ladies or more simply the reception, in fact I complained to the reception but there was practically no surprise that someone entered the room. the rooms are decent the location is fine the food is decent but unfortunately they should protect the customer more if this happens frequently I think. Furthermore . If you are a single woman traveling to this hotel you will probably be harassed for the entire duration of your holiday. I won't go there anymore.

Sonia Foudi

The restauration is a disaster for those with a kid! Nothing is prepared in advance , after 40min wait for the meat/fish they served people behind us who ordered in Arabic . While the kids were starving and waiting for their food , they had nothing but the paella in the middle of the restaurant for self service , which is not attractive for toddlers !

K.

I am in hotel, it’s the second day. Plates in the restaurant are not clean. You have to put several of them aside, before you find an acceptable one. You need to look after tissues, they are rare but of lowest quality. tea and coffee are not enjoyable. Staff is not very friendly, but that’s ok. Gym is tiny and looks bad, they want 20 Dinars (7 USD) for one time training. Beach is ok, less garbage would be nice. From two other hotels big pipes are going through the beach, obviously sewages. Some very positive appraisals here are written by AI.

Rb VOYAGE

I give two start all inclusive hotel first important need good quality food . Food very bad , alcohol fake , animation team not interesting , restaurant servers and receptionists top they are very kids friendly. hotel building only Beautyfull , our kids don’t eat there so we go to outside restaurante

Luke Fifield

This is definitely not a 4* hotel, it is a 2* at best. Not enough staff to maintain and keep the hotel clean. Food was terrible unless you're happy to eat pizza for every meal and pancakes pastries and donuts for breakfast. So I ended up eating out every night. When I arrived the first room I was in was absolutely disgusting!! As shown in the pictures. Changed rooms twice and finally got one that was alright. Drinks machine was broken most days and drinks were served in paper cups, which is definitely not 4* standard. They really need to get rid of all the horrible carpets and replace them with a nice polished tile floor. The food in the hotel needs to be improved dramatically. The gardens are very nice.

Sultana Moosun

It was a lovely family holiday and the people are so friendly. My children had an amazing time, felt very safe to let them run around and enjoy themselves. The animation team are great keep children entertained during the day and evening. Free ice creams, pancakes and pizza during the day - they have allocated times they serve it. Lifeguards are friendly. Overall a great experience and would go again.

Nicky Timothy

As you arrive and are shown to the room the hallway carpets are dirty and ill fitted due to the age of them. The hotel is severely dated and is in disrepair! My bed needed repairing 4 times. The shower needed a nail file to keep to head from sliding down and the whole room was tired. The cooks were in dirty uniforms and the serving area was dirty and in disrepair. The staff did their best but there were shortages of plates cutlery and tablecloths. The standard of laundering was rubbish as I didnt have an unstained tablecloth once! Also I nearly saw 3 fights because of lack of certain foods and pushing in. Also the noise in the dining room was the loudest we've ever heard certainly not a restful experience. To call this shambles a 4 star is frankly laughable and the fitness room is also a joke! My son and I were really looking forward to training in it but after one session we never returned. If it wasn't for the beach we would have really been gutted even though its not an exclusive area for the hotel and you only get inclusive soft drinks and no food.

Christopher Taylor

It was ok, it's certainly not a 4* as advertised. The rooms haven't been well maintained, we had a family room with a broken balcony sliding door, and the dining experience was poor. The choices for children were limited and there was no ice cream (unless you bought one from an on-site vendor which doesn't really fit with an all inclusive resort). Soft drinks were poured from a bottle rather than a chilled dispenser so were generally warm, although they had dispensers there that were just not available for use. The main pool was great, really good for children and adults with a gentle slope to the deep end, however the smaller pool with slides was disgusting. The slides are situated on a mud patch so as they get used the pool gets dirty.

N33k Xx

I have just returned from an 11-day all-inclusive stay at the Hammamet Resort and Spa. While most of the staff were friendly and worked extremely hard, the resort itself is very dated and not particularly clean. Upon arrival, there was an issue with our booking as we were initially given two separate rooms despite having booked a family room. This was eventually rectified after I insisted that two separate rooms were unacceptable for my family. However, when we finally checked into our room, we immediately noticed that the hygiene standards and furnishings were subpar. The room was dated and in desperate need of a deep clean; the bathtub was grimy, the shower curtain was dirty, and the mattresses were stained and extremely uncomfortable. The restaurant experience was equally disappointing. The tablecloths were consistently stained and dirty; in fact, it would have been better if there were no tablecloths at all. Finding clean cutlery and glasses became a daily challenge. The food options were limited and repetitive, which put us off dining at the resort, leading us to eat elsewhere most of the time. On the day of our arrival, we were approached by several excursion staff trying to sell us trips. While most were polite and backed off when we explained we had just arrived and would book when ready, one staff member, in particular, was very insistent—the spa representative. We had initially planned to book a spa experience for our family of four. However, the staff member continued to pester us to "secure" a booking immediately. To get him off our back, I attempted to proceed with the booking, only to be informed that they did not accept card payments. I explained that I would need to go to the cash point and would book once I was ready. Despite this, he continued to pressure us and even offered an unsolicited ride to the cash point, which made us feel further pressured to pay immediately. When I declined, he stormed off, muttering under his breath. His aggressive approach completely put us off. This unpleasant encounter led us to book a spa experience elsewhere, where we received a much more professional and welcoming service. After this incident, the staff member ignored us for the remainder of our stay, which was hardly professional. Additionally, several other guests advised us to call taxis from outside the resort if we needed transportation to a cash point or to Yasmine Medina, as the rates should be no more than 10 TND. However, we heard from several guests that when they booked through Sonia at reception, the quoted prices were three times higher. It seems likely that there is some arrangement between the hotel staff and a local taxi company, with inflated prices benefiting someone at the resort. This happened to at least three guests during our stay. Overall, the dated facilities, lack of cleanliness, poor dining experience, aggressive sales tactics, and potential overcharging for taxis left a lot to be desired. I would not recommend this resort in its current state and sincerely hope that management takes steps to address these issues.

Mogeb Alrahman

I recently had a fantastic stay at the Mouradi Hotel. The hotel's location is perfect, and the staff were incredibly welcoming and accommodating. The facilities were excellent, especially the pools and beach. The evening entertainment was fun and engaging. The food was delicious and there was a wide variety of options to choose from. Overall, I had a wonderful experience and would definitely stay here again.

laurence way

Entertainment was amazing and the staff was great especially wael really kept us company throughout the week. Pool is very refreshing and clean. The rooms are dated but do exactly what you need especially with the air con! Food was lovely and always kept us full! Definitely will be visiting again and well worth the visit!

Nasima Adam ali

I recently stayed at Hotel El Mouradi in Tunisia, and I must say it was by far the worst hotel experience I’ve ever had, especially for a so-called five-star establishment. To start, there were significant plumbing issues in the bathroom. It flooded frequently, and the drainage was completely blocked. Despite reporting this multiple times, the staff responded dismissively, saying, “this is how it is,” which is completely unacceptable. It’s frustrating to deal with such problems, especially in a hotel claiming to offer premium service. The service at the bar was equally disappointing. The drinks were served in tiny cups, barely enough to last the walk from the bar to my seat. For a hotel of this supposed standard, it was absurd to be given such small portions. The dining experience was another disaster. I had to ask multiple times just to get a bottle of water. Even worse, I had to repeatedly request basic items like cutlery, which should have been provided without any hassle. The staff seemed completely unorganized and inattentive, making me feel more like I was imposing rather than a valued guest. As for the room itself, it was appalling. The bedsheets were never changed during my stay, leaving the room in an unhygienic and disgusting state. The room lacked basic amenities like a fridge and a safe, which are standard even in three-star hotels. To make matters worse, when I opened the closet to store my clothes, I was hit with a terrible smell of what I assume was rotten wood. It was unbearable and made me avoid using the closet altogether. In conclusion, Hotel El Mouradi was by no means a five-star experience. From the bathroom issues to poor service and an unclean, unsanitary room, the entire stay was a nightmare. I wouldn’t recommend this hotel to anyone, especially if you're expecting anything close to luxury. It was, without a doubt, the worst hotel I’ve stayed at in Tunisia.

Stephen PINK

If you go to this hotel 🏨 and you enjoy the term all-inclusive then you and your family are in for a big surprise, the food is for Arabic taste only ,at the bar you get we have run out of vodka ,we have .no ice 🧊 we do not have tonic water and never have , the rooms are dated but not the ants take a repellent with you , the staff are fine the entertainment is Arabic only hence the music at night is for them only ,but you might like it !!! In the hotel 🏨 ground is the Hard Rock Cafe this cost me 25 pound a night but was worth it great menu 😋 oh I nearly forgot not all rooms have a fridge and a working TV, the staff are fine but will ask for anything you want to leave and if you do they need a written letter from you . I end the 2 week's I was here was the worst I have ever experienced 🙃 never again it was the only time I was looking for a early flight ✈️ home 🏡,,,, nearly forgot no WiFi it's not in room's and in reception be lucky that your on it ,

Davor Butorac

Oh boy, oh boy. This is like the Wild West of tourism. This is the kind of hotel where you need to slip some money into your passport just to get a decent room 😁. If you mention you're traveling with a child and politely request a clean, non-smelly room, the receptionist—the guy in a suit with a gold watch, full of ego—will still give you the worst room possible. You'll have to go back, be really firm, and rude to finally get a room that doesn't reek. I even witnessed this same guy arguing and physically confronting his older colleague at the front desk. What a joke. Anyway, the hotel is dirty, the food is flavorless, and the rooms smell—except for the ones they reserve for guests who complain (rooms 140-170). The pool is decent, and the beach is beautiful, aside from a handful of shady guys trying to sell you anything. Just get used to them and ignore it. All in all, there’s a culture here where everyone expects tips. That’s how they survive, so you'll constantly feel like you're being milked. Good luck. I would never come back, not just to this hotel, but to Tunis in general. It's the Wild West.

Sabrina Hussain

Hotel Review: Avoid at All Costs! I recently stayed at this hotel, and it was an absolute disaster from start to finish. Upon arrival, the staff informed us that they couldn't find our booking and attempted to charge us over £100 for a room we had already reserved. After a lengthy argument, they finally located our reservation, but the trouble didn't end there. The room itself was filthy, with dirty sheets that clearly hadn't been changed. To make matters worse, the bathroom had a leaky pipe that left water all over the floor. It was a safety hazard and incredibly inconvenient. The rudeness of the staff was appalling. Instead of assisting us, they were dismissive and unhelpful, making our stay even more uncomfortable. On our last day, we were shocked to be charged additional fees that were completely unexpected. This hotel is unprofessional, poorly maintained, and has the worst customer service I’ve ever encountered. Save your money and find somewhere else to stay! The kitchen staff was nice and cleaners and the guy at the entrance however the rest treated us like we was stupid.

Sania Hussain

Avoid,avoid,avoid I’m not the one to write reviews but since visiting this place all I can do is write a review. The staff at the front are incredibly rude, there’s creeps in the hotel who would knock on ur door and follow you,the bed had dirt on it,the sink was leaking and when we told them they said they would fix it but did not,the food is mid too. Sadly I came to this hotel as my first holiday abroad w the girls and the hotel ruined it

it's me bunny

I would describe my vacation like this - the first and last time in Tunisia. Let me start with the room, which is very old-fashioned, since it was built, nothing has changed in appearance. We had to ask the cleaner lady (of course with a tip) to vacuum the carpet because of the amount of dust that was in it, the curtains have not been washed for who knows how long. When the cupboards are opened, the boards behind have rotted from moisture, and on the main door is a drawing that I had for good morning because I am where I am (it is in the attachment). The bar next to the hotel works until late, so I couldn't even sleep because of the loud music. The POOL does not have enough sunbeds and umbrellas because this pool is used by two hotels. I spent an afternoon there, but I didn't like it there either because of the crowd and what I saw. Since their target group is their neighbors, who have 3 percent of home education in them, it was normal for them that their children eat and drink in the pool and still smile about it. The RESTAURAN, the food was ok, but the amount of food that was thrown away was disturbing for me. Ok that has nothing to do with the hotel it has to do with their guests who behave like that. But that's why, it's so ugly that I'm waiting in line for chicken, I am first in line and the chef starts commenting on me in Arabic with a colleague pointing his finger at me! So that the others get two or three pieces of meat, they put one in my plate and then move on to the next person. Now, I would ignore all above if one thing was right - THE BEACH! But I have never seen such a dirty private beach! Garbage as much as you want, the other day when there were jellyfish in the sea I took a stick and started to clean the beach from that amount of plastic. Part of the flip-flop was on the beach for 3 days, part of the flip-flop, 3 days! The sea is dirty, shallow because of waterski and too many jellyfish. Every sunbed is broken, and on top of that there is no shower, toilet or changing room. Private beach essentials. Coca-Cola has never been for me on the beach, and then I see their guests walking around with Coca-Cola. But the important thing is that their bartender didn't take the cigar out of his mouth for the 7 days I was there. The lifeguard who was cleaning the beach found a nail (pin) next to us and asked us if it was ours, after we said - no , he threw the nail back into the sand, on which someone could get hurt. All in all, a big waste of money and vacation days. For the same money, go to Greece, Montenegro or Turkey for the vacation you deserve, add a little more and go to Egypt, which is 100 years ahead of them in terms of hospitality. Or Croatia, Span, Albania or Italy. Oh and yes, if you are a female person who came alone with children on vacation or maybe a friend without a male companion, and you are thinking of a vacation in Jasmin Hammamet, just do not because of your safety! So, if I could, I would give 1 star, which is what this hotel should have, and not the madeup 4.

Simone

Its a big hotel and for the price i paid im really happy. Room is really big and has nice working airco. Nice big pool area. Buffet offers a lot of different things. Friendly and helpfull staff. If you dont expect the best of the best and pay a reasonable price you wont be disappointed.

Sal Ms

Rooms are spacious but with very old furniture , beds are very uncomfortable. Some staff are nice but some are very rude . If you don’t tip upwards, forget about service. Staff treat guests badly and some don’t even greet you back . I witnessed a lady asking for beer in a glass instead of plastic cup but was told that they don’t have but when she gave money, they give her beer in a glass . Hotel staff lack of hospitality, unprofessional and lack of respect of customers. Food is very bad , almost same cold cuts , soups, desserts, pizzas … every meal and no tongs for customers to pick up fruits and when I asked one cook if he can put tongs , he replied somehow upset that they put tongs already… how you accept customers to touch each fruit with their bare hands before deciding which fruit they will take !!!! Pool is over crowded and not enough sun chairs, some are broken and of course, unless you tip ahead of time , you will not get any service from the bar or pool staff …. I wish I took note of the previous reviews but took the risk and book this hotel . Will not recommend or return to this hotel.

Sanja S

Fantastic Stay with Exceptional Service! I recently stayed at this hotel, and I can't recommend it enough! The food was absolutely amazing, with a wide variety of delicious options to choose from each day. Every meal felt like a culinary adventure, with fresh ingredients and beautifully presented dishes. The cleanliness of the hotel was impeccable. The rooms were spotless, and the housekeeping staff did an incredible job of maintaining a high standard throughout our stay. The entire property was well-maintained, creating a comfortable and inviting atmosphere. However, what really made our stay unforgettable was the animation team. They were full of energy, enthusiasm, and creativity, making sure that guests of all ages had an incredible time. From morning activities to evening entertainment, the team went above and beyond to keep everyone engaged and entertained. Their passion and dedication truly set this hotel apart! Overall, it was an outstanding experience, and I can't wait to return. If you're looking for a hotel with great food, spotless facilities, and a top-notch animation team, this is the place to be!

Melissa Walter

Had a great time! Animation team is fabulous! EDIT: The animation team will hound you to leave a 5 star review and wait with you so they can take a picture once you've completed it. The animation team will also not stop trying to get you to take part in the hotels activities (zumba, step class, etc) throughout the day - I just wanted to relax with my friends and the constant interruptions through the week were a little frustrating. They also do review nights at the hotel where they go all out and it is good but will refuse to serve you drinks until you've left a 5 star review. The hotel was really nice and I enjoyed my stay, the dolphin trip you can book was great we saw lots of dolphins. I have removed 1 star from my original review because of the points above. I also think it's worth saying that the drinks are poured very freely so be careful they are STRONG! The food was very good! New food in the buffet everyday - There was a lot of flies in the buffet and in the snack bar, not necessarily the hotels fault but worth noting.

Josh McCleary

Great entertainment and good food. Cleaners are great and give great service and good towel statues. Lots of activities to do for a cheap price (£20-£50). Animation team give great mini discos for kids and live shows at night, fun filled aqua gym and water polo of a day time. Would recommend

Lesley Stigling

"I had an amazing experience at this hotel! Every aspect of my stay was top-notch, from the delicious food options that catered to all tastes, to the live music that added a perfect atmosphere. The pool area was pristine, providing a fantastic place to relax, and the facilities overall were outstanding. With a stunning beach just steps away, the location was ideal, making it easy to enjoy both the hotel’s amenities and the natural surroundings. The bedrooms were spacious, comfortable, and beautifully designed. I couldn’t have asked for a better stay – truly a high-star experience in every way!"

Ali Shelton

Lovely hotel, brilliant country, everyone smiles! In particular the animation team are so friendly and have a great variety of activities, especially Ramos! If you get to meet him ask him to do card tricks! There’s a great variety of dishes in the restaurant daily, something for all tastes, but if you really cannot find something that suits you the chefs will prepare something else. Drinks service to the table for lunch and dinner instead of the typical bun fight at the beer or taps as with some all-inclusive locations. Would recommend this hotel and location.

Petar Mihajlović

Ministry of Tourism of Tunisia awarded this hotel 5 stars 20 years ago, so you might want to lower your expectations if you're used to 5-star hotels in Europe. With that being said, my stay in the hotel was more than decent. The room was cleaned daily, I didn't see any cockroaches, and the cleaning ladies really did a good job. The food was great and various. I don't understand spoiled Polish people complaining about it in the reviews while all they eat is potatoes. There is even authentic Tunisian food to try, every lunch and dinner there are chefs preparing fresh food in front of you, desserts are usually great too. The only thing I disliked about this part is that there were no fresh juices. The staff are mostly friendly, especially in the restaurant. I would also like to highlight that the bald gentleman that works as a bellboy is one of the most polite bellboys I've ever seen in my life! ✨ The staff at the reception could learn how to at least smile. How do you work as a receptionist, the first point of contact with a guest, and you always look like your mother died? All in all, this is a 4* hotel for European standards, with great food and aesthetics of the hotel building itself and some decent activities such as table tennis, indoor pool, animation, etc.

Marcin Gaweda

The hotel is in a very good location but as for 5☆ it lacks a bit, the rooms for families with two children are located on the 4th floor without a balcony, the air conditioning works as if it were not there, as for cleanliness, you can also find fault because during our 2 weeks of stay the bedding was not changed even once, only towels were changed. The pool is very small, not like in the pictures. The service is super, very nice, this is the biggest advantage of this hotel.

Vladimir Zhuravlev

Great hotel. The beach is very close just a step across which is not bothersome. Very friendly and helpful (staff reception/ restaurant/bar). The food is diverse but the most important is delicious. You can always find something to your taste. I really enjoyed the thalasso center which has therapeutic packages for all kind of body issues. I had feet condition that was gone after the series of algae wrap, cryo and hydro treatments and massage. I really recommend!

Monika Przymuszała

We really appreciate the help to organise birthday for our friend! It was great ❤️ she's really happy ☺️ great animators having fun with us and making this experience even better 🎉 great hotel, food and swimming pools. Localization was perfect.

Nick Howes

Room not cleaned on multiple occasions.. indoor pool closed .. one bar (Bacchus) closed .. staff clearly overworked .. but mostly friendly and helpful . Food hygiene at buffet could be improved .. a la carte menu very limited . Beach bar doesn't serve any food or alcohol. Wifi is flakey except in reception Despite all of this.. we enjoyed our holiday .. animation team excellent.. evening entertainment generally good. Do not hook the quad bikes from the hotel .. it's a misleading advert .. you drive on roads and a bit of a dirt track near a building site.. not in the desert .. and very very slowly .. it's dull

Adrian I

Superb location and great access to the beach. Overall great place to enjoy a week of sunshine and simply relax. Food was great tasting, however very limited for a hotel of that size. Hotel staff is very friendly and they do everything to feel good, however that was not for us really. Our dinner table was never cleaned for dinner, no cutlery, no water, glasses and we had to ask for those every time during our stay. Most of the time we were ignored and that might have been simply because the place might not have enough staff. Intentionally, one morning we dropped some pepper on the table to see if anyone would clean it and , yes, they didn't get it cleaned for either lunch nor dinner. The beach has superb fine sand and the sea is great, however there were jellyfish in the morning and afternoon in 4 of days of our stay there and i got stung by one of them. Nothing too bad for an adult but for a child it could have a different "philological" impact. Swimming pools are huge and they contain sea water (adult ones) so swimming was the best thing for us. There is a small swimming pool with a small slide for the children and next to that there is another swimming pool which gets quite crowded and gets deeper quite fast. Overall a good experience however not something which we would repeat at this hotel.

Andra Copocean

I travelled with my husband and two small children. We had a nice stay overall, but I would not come back. The hotel needs some upgrades and a thorough cleaning. It is quite dirty, outdated and many of the furniture pieces from the room or from common spaces are either run down or dirty, unfortunately. I am not sure why because there seems to be enough staff running around. We had pretty bad wifi connection in our room, the bathroom smelled of paint and water was always leaking from under the tub. Beds were very nice and the cleaning lady did a good job every day! The pools are great, nice acces to the beach, plenty of sunbeds everywhere(although they were very dirty, also the mattresses). The restaurant at the beach has delicious food, and in the evening they offer some sort of a la carte service, for which you need to reserve one day in advance. We celebrated my birthday one evening there, the staff prepared a cake and they sung, together with all the people there. It was a very nice moment, thank you!! About the animation team, they were ok, always with a smile and pleasant, organized many activities on the beach or at the pool, and in the evenings. But not sure why they are so highly regarded by the other reviewers, to my opinion they seemed sometimes also a bit tired (understandable as they work very hard) or even bored. I would say overall, for the price, it was worth every penny, but it still needs some upgrades so that the staff can offer better service to their customers.

Frances Hunter

Came to this hotel for the first time last year and booked again for this October, full animation team are brilliant and went out there way to make sure we had a fantastic holiday. I am so shocked to hear that they have all been fired from their jobs because of an aggressive manager whom speaks to the staff in a very derogatory manner. I am actually thinking of cancelling my holiday now because of this. The animation team are what makes this hotel a great place to be and without them you would be as well going elsewhere

radhia offarit

My journey to this hotel was incredible nice. I enjoyed every moment in this facility .All staff were so serious about their job , the food was okay most of the time, the service in the restaurant is also good. Thanks a million to Every member of this hotel but I want to thank Mrs Samia the guest relation for many reasons. She is so adorable and friendly with all the guests and treats everyone equally, she is there whenever you need her or ask for an advice or even to complain about some issues. I have seen how hardworking she is and how hard she is trying to make every one happy and satisfied. She is just so perfect for this job going along with her colleagues who create a good environment all together.

Chloe Bachini

Really good hotel and would come back again. The rooms are spacious and really comfy. The animation team are all lovely and friendly and there is so much you can do. It's an amazing hotel.

Holly Condliffe

Amazing hotel. reception staff were amazing and sorted any issues immediately. Drinks and food are great. Staff overall are amazing the waiters bar staff are so lovely and pleasant always say hello with a smile. Entertainment team are the best!!! Very funny and full of energy. Definitely would visit again

Amy Louisee

Lovely and clean hotel! Staff go out their way to make sure you’re happy! Food is alright not the best for fussy eaters! Entertainment starts a bit late in the evening but isn’t on for very long. Had a lovely week on our honeymoon

Nikol Suder

Whole Animation team was amazing, they cannot do enough, they interacting with all guests from all over the world. Activity all day round. Restaurant is great, lots to choose from - for all tastes, even picky one. Cleanness is brilliant in rooms and around the hotel. Location is good walking distance to Marina and other medina hotels.

Federica Cerrone

Very nice stay, staff super friendly and professional. All the village very clean and taken care of. Food also super nice and the animation is super friendly and not too pushy if you want to relax in the sun.

mcevoy nicola

Entertainment team was amazing! Always smiling and made you feel comfortable, fun activities for the kids and adults too! Would recommend!

J F

This was our first time not only in this hotel but in Tunisia. The hotel is absolutely beautiful, the beach is by far one of the best I've ever visited & the security guy on the beach was amazing. The hotel rooms are big, comfy & beautiful, our view was breathtaking, my only complaint about them would be the air con, it's not strong enough & the rooms stays too warm. The food was grand, there was always something to eat. The staff though, they are what made our first holiday to Tunisia, they were helpful, pleasant, funny & hard working. We will definitely be back

harrys barbershop greenisland

A good solid 4*. There was 8 of us & each person had different thoughts. 14 years old was bored with lack of things to do for his age. Granda was disappointed with lack of things to do outside the hotel. For me the only downside was having to pay extra to use the gym. Food was good. Staff were brilliant. Hotel was clean. I would go back no problem!

Youssef Souissi

I had a very pleasant 5 days here. The rooms were clean, the food was alright the service was great. The food got a bit repetitive but it was okay food I mean not amazing 5 star delicacies but it was EDIBLE. The beach was great and the pool was huge. The only problem was how long me and my cousins had to wait for our room to get cleaned but other than all of that it was a very pleasant place and would 100% recommend!

Mollie Williams

went knowing it wasn’t the 5* advertised but wasn’t disappointed at all. As soon as you walk in through the main doors you can see the beach and it’s a breathtaking sight. They really accommodated for us considering one of us is disabled. The food is standard all inclusive but the fresh cooking stations were lovely. The indoor pool is where we lived and it was brilliant. We used the spa pool once but didn’t again as the price was more than we expected. We also got a taxi from outside the gates into monastir for a few hours. The driver even waited for us. Only 40 dinar and they’re employed by the hotel! Fresh water in the room daily really helped. The lack of a shop open on site really made us struggle considering the tiny glasses of drink you get until around 10pm when you have to pay. We had a lovely time and it’s what you’d expect for the money.

Ray Palmer

Please do not believe the rating of this hotel nor any 5-star reviews. Just because it has a spar and gym doesn't make it that great (plus they were privately run and cost a fortune). The hotel is tired and had it's peak 15 years ago. The primary goal of the employees at this hotel is to make money (sounds obvious right) but that means they cut every corner possible to save on costs. For example, the food is low grade and very repetitive. Breakfast was the best meal of the day as lunch and dinner we pretty much the same choices and poor quality every day. There clearly isn't enough staff in the dining areas as they were run off their feet, couldn't clear tables and replenish them with cutlery etc, fast enough. So you waited to get a knife and fork which led to taking them from nearby tables. It was very poor. Management seemed to just berate the junior staff too, which wasn't great to watch. Bar service wasn't any better, and long queues developed at the main bar, primarily driven by the 2 drink per person in attendance rule, where the 2 cups were small plastic beakers. This, coupled with only 1 bartender, led to waiting of up to 40 mins to get a drink at busy times. The cleaners often forgot to replenish items, like toilet roll or some of your towels. If you contacted reception for the missing items you eventually got them, but were expected to tip the staff for basically, not doing their job in the first place. On that note, if you do want good service, put your hand in your pocket, and pay the bar staff, waiters or cleaners. Sounds bad, I know, but they only get paid peanuts out there. Finally, the good stuff, the pool was superb and the daytime entertainment team really worked hard to keep you occupied and entertained. shame the same couldn't be said for the evening entertainment as it was pretty much non-existent. Beach was ok, plenty wide, but shallow and often the sea lapped right up to the boundary of the bar/ sitting area.

Edward Connell

Even giving a 1* was a challenge. Booking in was a nightmare. Reception originally refused our booking voucher. Needed the Tui rep to intervene and help. There was no information provided on hotel facilities, location of restaurants, opening / closing times, snack availability, beach towels etc. Etc. The room we were eventually allocated was an absolute disgrace. Filthy carpet, bath and balcony. We booked a double room and we're allocated a 5 bed family room. We had 4 pillows and only 1 pillow case. There were two bottom sheets fitted but the two top sheets were just dumped on the top of the bed for us to fit ourselves. We had paid for full services such as coffee making facilities, fridge with mini bar, hairdryer, air conditioning in room safe. There was a fridge, but it did not work. There was an air conditioning control, which was obviously broken as part of the side of the control was missing. After a lot of complaining we did get a move to a better room but still with reduced facilities. The restaurant facilities were terrible, not once were we able to find a clean table set for us to eat at. We always had to clear a table and go looking for cutlery and napkins. Not once did any member of waiting staff approach us to ask if we would like a drink with our lunch or dinner. There was always a shortage of glasses at the bars. You would regularly get a glass of beer served in a wine glass and wine served in flimsy plastic cups. Round the pool area they regularly had to use glass to serve drinks in as there was a shortage of plastic ones.

Meceffeuk Ada

It's definitely one of the worst hotels I've been in. When we arrived, they gave us the worst imaginable room you can live in, it did smell so bad, and don't get me started on how unclean it is, we requested a new room, and it was much better than the first one. Still not a 4-star room. The service is by far the worst part of this hotel. If you're not a European with blue eyes, forget about being treated well (you need to be rigorous with them). They also keep on harassing and dredging young girls The best part of the hotel is the location and the food, although it's crowded, so be ready to get in long queues . The animations are okay but sometimes repetitive.

Robert Jeffreys

The hotel need updating the rooms me and my family stayed in were big but in need of modernisation, the staff were all friendly and hard working the restaurant is canteen style but fine, it is very close to the beach. If you travel here its better in my opinion to stay in the hotel there are scams everywhere you go, be aware of anyone giving anything for free theres always a price.

Abdo Abdo

The worst hotel I have seen in my life.The receptionists are unhelpful.In addition,The weather in the rooms was horrible.Adding to that there is no minibar in the rooms and the Air conditions and Air filtration system were not good.The most important thing is the price.The price was very expensive for the service provided by the hotel.Another important thing is that the staff treated us badly because we are Arab unlike European people. Finally,I do not recommend anyone to try this hotel.

Hamza Ben Nasr

Service below zero, receptionist very rude, a horrible check-in experience, waiters always angry, you won't see anyone smile at you, it feels like they're paying for you to stay there not the opposite. The food was garbage, with a plastic taste, artificial juice, no cutlery or plates to use, 1 hour long queue in the buffet and people were using their hand to pick up food (Yuck), only the bread was somehow fine, we had to eat outside everyday. The rooms were okay even though they provided us with towels and soap on the second day, the minibar doesn't work. The check-out experience was met with a scam, asking us to pay extra money for fees that they forgot to charge us during the check-in. I wish that I went elsewhere but sadly I got scammed, the worst vacation ever. I would come back for Hardrock cafe because it was perfect for me, but for the hotel.. even if I get paid I won't set foot there.. Not in a million years!

Kassandra

Our brief stay at this beautiful hotel was truly wonderful. The thoughtful landscape design creates a relaxing ambiance, with stunning views at every turn. The rooms are immaculate, spacious, and luxurious. Service is likewise outstanding, with helpful and friendly staff from check-in to checkout. It's a genuine five-star experience in every respect. We left thoroughly satisfied and eagerly anticipate our next visit. 🤍

Mazen Z

I recently stayed at La Badira Hotel and had an incredible experience. The hotel is stunning, with beautiful decor and breathtaking views. The staff was exceptionally attentive, making sure every detail was perfect. The rooms were spacious, clean, and well-appointed, offering a luxurious and comfortable stay. The dining options were excellent, with delicious food and a great atmosphere. Special thanks to Ms. Achwek and the entire staff for their outstanding service. Overall, La Badira exceeded my expectations, and I highly recommend it for a luxurious and memorable stay.

Khaled Elmahmoud

I recently stayed at La Badira, a hotel that touts itself as a five-star establishment. Unfortunately, my experience did not reflect this level of service. Throughout our stay, I observed a concerning disparity in treatment based on ethnic background. White European guests appeared to receive more attentive and courteous service, while my partner and me, being non-white, often encountered dismissive attitudes from the staff. Moreover, we faced a particularly distressing incident when we were abruptly asked to vacate our room in the middle of the day due to a mix-up regarding our check-out date. The staff’s response was unprofessional; rather than assisting us calmly, we were met with indifference and a lack of empathy. This series of experiences left us feeling uncomfortable and disappointed, far from the welcoming atmosphere one would expect from a hotel of this caliber. In light of the observed disparities between white and non-white guests, we were prompted to question whether this distressing incident would have occurred with white guests. We sought to bring this incident to the attention of the management, but it was challenging to find a responsible person on the premises. After finally speaking to a manager, we were met with inaction, which only added to our frustration. Given these experiences, I would advise non-white travelers to reconsider staying at La Badira, as the disparities in treatment we encountered may detract from their overall experience.

raney1988

Great hotel, loved the private beach and infinity pool. Wonderful breakfast and very nice staff. Only things that could be improved are the service at the restaurants which was sometimes slow and the pool food menu is a bit limited. Overall highly recommend and great value for the quality you get.

F M

While La Badira impresses with its appealing and aesthetically pleasing interior, unfortunately, that's where the positives end. For a hotel that advertises itself as 5-star and commands premium pricing, the service and overall experience fall drastically short of that standard. Most of the staff, instead of providing the warm and attentive service expected at this level, were often rude and dismissive. On multiple occasions, we were made to feel unwelcome, with staff questioning our status as guests, repeatedly asking for verification even well into our stay. This created an uncomfortable atmosphere, completely at odds with the luxury experience we had hoped for. To make matters worse, when the hotel made an error, rather than addressing it, we were ignored and passively stalled until our departure. This lack of accountability and professionalism is simply unacceptable for a hotel that carries a 5-star label. Our overall impression is that while La Badira may have the look of a 5-star establishment, the service and internal organization are far from it. We left disappointed and would not recommend this hotel to those expecting a true luxury experience.

Bzhar Aziz

A true gem on the Tunisian coast. From the moment I arrived, I was enveloped in an atmosphere of pure luxury and tranquility. The hotel's Moorish-inspired architecture is stunning, and the grounds are immaculately kept, with lush gardens and sparkling pools. My suite was spacious and elegantly furnished, with a breathtaking view of the Mediterranean Sea.

Amira‘s Music

I‘m sorry for what I‘m writing but this is a true story that I‘m living in now, I feel really sorry for my kids that I brought them to this hotel, it’s very sad to see them so bored and being not able to do anything. It’s a sad place, most workers are so stressed to the point that you can see it and feel it so you get stressed, the service is a way far to be a five star hotel! everything you want to get you have to either wait or pay extra or you have someone that you know! they say there is animation then you go you don’t find anything and you ask they don’t even answer! I can write more but it should be enough to say that even water we have to ask multiple times to get it.. it’s really sad and desperate and we tried to cancel they said they don’t pay back the rest, of course we feel trapped we have to finish another week of boredom but it should be a lesson not to book here again and not to book more than a week somewhere else until we really like the place.. sorry my kids we ll try to have fun by ourselves… some workers are extremely friendly to be honest like Anis and Hassan, Mouna and Aisha .

nasreddine louati

Without a doubt, this hotel is the best when it comes to top-notch services, quality of stay, and dining options. The friendly and attentive staff, with very good communication, are also among the major strengths of this establishment. This is the fifth time we have stayed at the Hasdrubal Hammamet hotel over a period of 10 years, and it has confirmed our impression that it has successfully maintained its high level despite changes in the tourism market. Although the hotel is perfectly located to access the main tourist areas of the Hammamet region, as well as Sousse or Tunis, there is no need to leave it considering what it offers on-site in terms of various services and amenities, in addition to a truly paradisiacal beach. Another notable feature is the authenticity reflected in the menus. Despite the Mediterranean influence and the diversity in the restaurants, it is delightful to find genuine Tunisian dishes with excellent and authentic flavors.

Akram Ayari

One of the best hotels in Hammamet, the service is great and the food is delicious

Qais Hassan

The hotel is beautiful and the rooms are also beautiful. There's a medium-sized swimming pool and a small one. The staff was rude and there's discrimination between guests according to thier nationality !! For example The pool staff was providing towels to all European guests while africans guests had to go to him and take towels and it was limited !!! . Also inside the restaurant the waiter was so rude and the services so bad, the funny part is that this discrimination between guests only in services but not in the price. I Think I will never back again.

Ivv An

The only good thing about this place is the beach. The rooms are very dirty, there are a lot of bugs and the cealing was leaking. The food is disgusting and its the same everyday. Be careful of the people selling cigarettes and towels at the beach they are stealing stuff from people at the beach and if you tell the security they not gonna do anything and probably working together because people from the hotel are defending him… With one word terrible experience never again!

Khelfi Rafik

This was the worst hotel experience of my life. This place completely ruined my annual vacation, which I eagerly anticipate all year long. The services were disastrous, the rooms were unbelievably filthy, and the pool was dirty and overcrowded with daily visitors, depriving actual guests of any enjoyment. The food was a complete disaster, posing a health risk due to poor preparation and lack of hygiene. Moreover, the staff was unprofessional and treated guests with hostility, making the stay an unbearable ordeal. I wouldn't recommend this hotel to anyone—it doesn't even deserve a single star.

Mohamed Redha Abbassen

A soft all-inclusive stay at the Marabout hotel does not even include the right to drink water as you like, one bottle of water per day per room, even if there are several people per room. Otherwise, a 1.5 litre bottle costs 5 DT, i.e. €1.5 more than in Europe,to drink water, you have to go to the bar, which only allows you to drink from a 10 ml glass (you are not allowed to fill your bottle). The room had no towels, mops or pillows after 5 complaints, and the bathroom was in a deplorable state. All this in October, in low season, which means that it's worse in July and August.

Любов Рак

terrible hotel. queues in the dining room. the food is the same every day. there is corruption on the beach. people pay for a place and your towel is thrown away by security from the sunbed because it is needed by those who paid. drinks only 2 glasses per person. room cleaning is practically absent. it's not inclusive, it's horror.

Yasmine Tezkratt

I recently stayed at hotel Marabout and it was one of the worst experiences I've ever had. From the moment I walked in, the staff were incredibly rude and unhelpful. The room was filthy, with stained sheets, a musty odor, and dust everywhere. The bathroom was even worse—mold in the shower and broken fixtures. The noise level was unbearable, making it impossible to get a good night's sleep. Despite the hotel's claims of offering free Wi-Fi, the connection was either nonexistent or painfully slow. To top it off, the breakfast was a joke—stale pastries and lukewarm coffee. Overall, I would strongly advise anyone considering staying here to look elsewhere. The poor service, dirty accommodations, and lack of basic amenities make this hotel a complete waste of money.

Tomasz Maltański

The resort located less than 1 hour ride by bus from the airport. The amenities consist of three bars, one located at the beach away from the hotel about 5-7 minutes by foot and three swimmingpools. Unfortunately the beach bar offers alkohol drinks only for extra pay. The Aqua resort hotel located in the nearby offers much more, i.e. two extra pools and few bars where you can order even when accomodated in the Cesar Thalasso resort.

Szymon Żyła

Animation crew is the best I have ever had on vacations. Unfortunately the vast majority of animations they do is in French so if you don't understand french you cannot really participate in those. Overall the place feels a litttle bit dirty and the bathrooms are way off european standards.

Ilunga Ilunga

Really charmed by the kindness of the staff at this beautiful place. The food was sublime,the entertainment fantastic and the whole place just wonderful... The manager is a true gentleman....I will definitely return.I visited the place from Thursday 7/06/18 to Sunday 10/06/18.

Hamish Connor MacLeod

Stayed here a few years ago, the staff were really nice & the maids were great, the grounds are kept really nice, restaurant was nice with good choice of food, weather was unreal as it was boiling, spent most of the time in the pool, a lot of French here which seemed to be annoyed at the British people stood chatting and laughing in the pool with 1 French lady walking over telling us to be quiet as it as their nap time 😂

Yordan Dimitrov

Really good hotel

Amaan —

We went as a family 8 of which 2 were grandparents and one was a 6 year old. This hotel exceeded all expectations and catered to everyone. The hotel had entertainment every night for both children and adults. The beach was a 2 minute walking distance and had beach beds and an all inclusive bar. The owner was very friendly with us and we had great conversations every night. The food was good however if you do go for more than a week it can be a bit repetitive. The indoor and outdoor swimming pool. Many British tourists staying at the hotel. Definitely will be returning! Thank you

Connor

All staff are super friendly. Clean and welcoming hotel. The Animators: Johnny, Lucas and Klaud are above exceptional, and made the stay much more enjoyable. My only gripe would be the food which could be improved upon.

S Smith

Entertainment staff are okay. Read previous views expecting a lot but it turns out they have been going round pushing guests to give them good reviews. Mini disco every night lasts about an hour, got ripped off with bingo- £10 for a ticket and the prize was worth about £30. Bar staff are nice, free bottled water from the bar so don’t buy in shop. Pool is clean, rooms could be cleaner but you get what you pay for really (£850 for 2 adults). Beach is super close, free beds and umbrellas with the hotel, bar on the beach as part of the all inclusive package so no need to take money with you. If there are no sunbeds when you go to the pool, ask the life guard and they bring more out for you aswell as a foam mat to put on top of the bed for comfort. Apparently there are 2 restaurants you can visit as part of all inclusive but I wasn’t aware til last day so didn’t go. Overall pleasant stay, didn’t come across any issues but I have stayed in nicer places for the same price. They turn all lights off at midnight wether your still sat outside or not so just keep that in mind.

Am Fa

By far, the worst hotel I have ever stayed in. The receptionist was rude, made us wait for at least 45 minutes in the reception that has no air conditioning or fans in 40 degrees, we then asked a second time, he the mn started shouting and telling us that there are other people waiting(as if it's an excuse somehow). After we finally got the keys, we noticed that they were very far apart, when we specifically asked for adjacent rooms since we are a family. No one showed us the rooms, no one helped us with the language, the rooms were in -1 and no elevator was avaliable. We went back to the reception and tried to talk to a manager or someone, we finally spoke to an old dude, to out surprise he was even more obnoxious and racist and stated: " I always have problems with your kind", like literally flat out racism! The room door unlocks with an old key, no magnetic strap nothing, you have to really find the right depth for the key to turn. The toilet door inside doesn't close at all, imagine having privacy? This is by far the most horrible welcome and stay, I ever witnessed in my many years of trying different hotels from different ratings.

Katerina Malets

The hotel is nice. The hotel area is clean and the guests are calm. All the people are polite and the animation team entertains both adults and children. especially thanks to Mr. Klaud for the fun discos and care. I recommend this hotel, come with the whole family or take all your friends and relax together ❤️✨🫶🏻

Mioara Constantin

We spent 7 nights at this all-inclusive hotel with our family (6 adults and 2 children) to celebrate our nephew's 11th birthday. The experience was wonderful, and the value for money was excellent! **Positives:** - **Birthday Surprise Organization:** The entertainers and the hotel manager were exceptional, helping us organize a memorable surprise for our nephew. Everything was perfect, from the decorations to the atmosphere created. They made us feel truly special, and we are very grateful for their effort. - **Hotel Services and Facilities:** The rooms were clean and comfortable, and the food included in the all-inclusive package was varied and delicious. We enjoyed various activities organized by the entertainment team that appealed to both children and adults. - **Friendly Staff:** Most of the staff were extremely kind and attentive, ensuring we had a pleasant stay. **Areas for Improvement:** - **Night Shift Reception Staff:** Our only complaint was about a night-shift receptionist who was very rude and unpleasant. We recommend avoiding interactions with this staff member if possible. Overall, we had a very pleasant experience at this hotel and highly recommend it, with the note to avoid interactions with the reception staff at night. Thank you to the entire team for a wonderful stay!

Jakub Turczyn

Rooms are in desperate state. Everything is very used up and dirty. There is virtually zero acoustic isolation, and the staff is very loud on the corridor since about 6 am. It’s impossible to have a good sleep. Food is bland and extremely repetitive. Staff is extremely unhelpful, and he manager is a liar, who will try to cheat you out of your money. You cannot trust anything the staff is saying. The beach is full of trash.

Jessi Ca

The hotel is fine for the price. Rooms are okay and the ladies eager to clean it every day. The restaurant sadly lacks variety and it's almost every day the same food. The service guys try their best. The reception seems like they don't want to help or understand your needs. Animation is young people they just pass their time, the shows are bad and the daily exercises boring. The best part was the kids disco. After 3 weeks we are really happy to leave this place.

Xenos

Good food and distance from beach which you can see from balcony (if your room looks at beach). Sadly sea had jellyfishes which greeted me 5 times with their tentacles. Luckily there are 2 pools. One is inside and one outside.

aganioq aganioq

It is 3 stars hotel half way between Sousse and Monastir. But you may feel as if it's more than 3 stars. It's not very big, just a little above 300 rooms, so it's not so crowded. And the staff and animators are the best. They are all smiles and nice words. And no, they don't expect you to tip them at every move. There is an indoor pool which is very nice when you're tired of the sun and there are 4 pools outside: the main one quite big and quite deep and there is a bar just beside it. Then, there is small one, somekind of a kids zone, just by the big pool. There are two more pools for kids, both are with the slides, one for small kids and the second one for a little older. However our 10 year old daughter said that the slides are quite boring. Well, they're not very high and she's into extreme sports. Pools are open from 9am to 7pm. Then they are cleaned and chlorined. In the all inclusive mode you got breakfast from 7am till 10am, dinner 12:30-14:30 and supper 7pm to 9pm. It's all served in the main restaurant. There are some hours when it's a little crowded and you have to wait in a queue to get to the food heaters. And sometimes you may see empty dishes for salats, fruits and cakes, but just wait patiently few minutes, the staff brings more and more. Sometimes it's just hard for them to keep up. There is a snack bar in the afternoon, they have pizza from 3:30pm to 5:30pm. They bake it in the cake tin and it's served in small pieces on the plates. It's just with tomato sauce and cheese, and the dough could be a little more salty, but it's nice snack in the afternoon. However you'll have to wait in the queue to get a plate. Lobby bar is open 24h, but remember you won't get strong alcohols after 11pm. And you can get there bottled still mineral water at every hour. Bar by the pool is open from 9am to 10pm. They have a break about 8pm. There are two menus: one all inclusive (coffee, wine, beer, juices, cola, mineral water, local alcohols). Well, local alcohols are not quite good and rather light. But think about it this way, if all tourists get drunk some of them would be louder, more agrresive, and probably vomitting. There is the second menu with paid drinks like Mojito, Blue Lagoon, Gin Fizz etc. The prices are between 10 and 15 dinars (dt). Ice creams are also extra paid (4-10dt). There is a bar by the beach, all drink are served in paper cups (even mineral water), and there is just quite limited choice. In hotel room is air conditining. There is also tv, hairdryer, free safe. We chose standard room for 4 person family, and we were expecting tight room, but it wasn't. Well, it wasn't big family room, but it was ok. Each room has a balcony, some got the sea view, the others garden view, which is also nice. Room is cleaned every day, there are fresh towels and bedsheets every day also. If you need extra flowers and towels decorations leave a little tip. But even without it, it is nicely cleaned. You can't take room towels to the pool or beach, and pool towels aren't included in all inclusive mode. If you didn't take yours you have to borrow them at the recption (1dt per day and 10dt deposit, just remember to keep the receipt if you want your deposit back). Extra paid are also spa and massage and hairdresser and shisha bar. There is also tennis court, squash and mini golf. We didn't try, so I can't say anything about it. You can take part in animations. There is kids club for the youngest ones and gimnastics, water gymnastics and dances and competitions for older kids and adults. Animators are really nice and are doing their best to make you feel good. There are also shows in the evenings (not our thing, but a lot of people went and had fun). Our younger daughter loved mini discos. Most tourists in this hotel are French, Polish, Czechs, German and Tunisians. We spent there one week and we really had nice time and really nice vacation. Going to arabian country you need to remember, there are a little different standards, completely different culture. So just relax and enjoy your vacation.

Ouadie Belila

Amazing hotel with great service, the activities were fun, the staff were absolutely lovely animators included. Great pool and very well maintained the beach is just a couple of steps away from the pool, the room I was fortunate enough to have was very spacious and had great AC, the only issue must have been the tv which was very old and small but I am just being a little bit picky here. As for the food it was very good given the amount of people, the lines were a little long but the hotel is not at fault for that it was just the season. I highly recommend this hotel especially if you want a more budget friendly experience which I believe you get from this.

kevin norman

House keeping poor quick wipe round floor and straighten bed.Bugs we had killed were left in bathroom. Hotel Needs totally updating . Things not repaired when reported broken. No evening entertainment only a DJ playing the same songs every night.Food was OK but didn't make for an enjoyable environment. Locals fight and push in to get food, pile plates with as much as they can get. Then don't eat it. The only good bit was the treatment we got from Hamza at lunch and dinner who had a table set and drinks ready for us

Aliki Xanthou

I don’t know where to start just AVOID this hotel and Tunisia in general 👎👎👎👎👎 We booked for 2 weeks and it was absolutely the most awful holidays ever. from the second night we was looking for flight back but was too expensive to afford . In our first day they changed us 3 rooms due to the first was filthy and we refused to stay the second was smelling mould and was poop in the toilet and the 3rd one was quite decent and because we fed up changing rooms we stayed. The majority of the stuff don’t speak English not even the basic the lever of rudeness is unbelievable when we was asking something and they couldn’t understand they was swearing of us in Tunisian language. The hotel is massive with not even one lift and I don’t recommend to anyone with any kind of mobility restrictions . If you want to feel racism between tourists and locals you definitely should visit that place we been refused to have ice cubes and when ask a local lad we met there they gave him straight away . The queue in the restaurant are horrific you do not have a choice of food to don’t be spicy and I ended up in my room for 3 days with very upsetting stomach and with tablets for bad diarrhoea. The night I was poorly my partner went to the restaurant dinner time to take something light for me to eat and he been refused from the manager to take food outside of the restaurant according with the hotel policy 😱😱even when he explained that I am poorly in my room and I need to eat something. When they had that argument next to my partner local people that they was living in the hotel was passing next to my partner with plates with food take them in their room and the manager made no comment for that 🤬 We ended to order and pay food from outside . We was trying to find any activity to do just to don’t be at this hotel and we spend a lot of money for that . We choose to go for diving and when we was in the boat getting ready with the equipments for diving I been told from a Tunisian man when I was getting ready to jump to sit down and give priority to my partner because in Tunisia men are first and not women’s 👎👎👎👎 I never felt so awful and uncomfortable on holidays and I regret every penny we paid in that hotel . Just AVOID

Jonas Vencelis

Everything was amazing here. Free pizza every day, fun slides and friendly staff. The rooms were good, but we saw about 5cm ROACH on the BED and in the BATHROOM that was horrible. I whouldn't come back here only because we saw about 5 roaches about 5cm long. I was scared to go back to the room every night.

Agnieszka Szypula

Great little hotel, everyone very very friendly, I think it was the best service I ever experienced. Food nice and lots of variety every day. The strongest point was the animation team, very lively bunch of young people taking care of everyone. Dancing every night with people and making everybody happy. Week points, wi-fi not strong enough only working in places and a lot of flies bothering especially during meals but regardless I would come back to this hotel, me and my son enjoyed ourselves. Thank you for having us!

Abigail Mackey-Fitzsimons

Rooms were falling apart (bathroom) the fixtures in the room were wobbly. Also when the rooms were being made up, we found there was old stains on the sheets and towels. We asked this to be changed multiple times, and it was never done. Lights outside were off by 11:00pm. I understand it is a family hotel, however most of the guest were still wanting to be with their families and was a safety hazard when children were running round near steps. Reception lights were off by 12:30am - spoke to manager and he didn’t want to know. Was very rude about this especially to the women in our group. There were guests using hands to pick up food and when raised with manager and assistant manager he said nothing can be done. Shrugged his shoulders and walked off. There was a naked man who attacked his wife several times. He was strangled unconscious by another guest and this was in front of the whole restaurant. Ambulance was called and confirmed he was on a type of drug. Was allowed back into the hotel and then stripped off and run around naked near the kids the following day after trying to attack someone again- kids were terrified of what happened. Wasn’t sorted and did it again then next day. The manager said he was more worried about trip advisor reviews than the safety of the guests. Didn’t see the rep the whole 10 days. Food was the same practically each night and made us sick. Ended up losing 2 days due to this. Some people in our group were charged extra tax. The hotel fired the worked who did this to the people at 4am on our late arrival day due to the transfer being late. Ants in the room everyday even after cleaning. Constantly bothered by people pushing drinks that were not included in the all inclusive and also by some workers for excursions & tips. When we didn’t purchase an excursion with one of the workers he got mad and shouted at us then walked off. Animation team were amazing however. They were the only reason we stayed. They were great at entertaining the kids and adults throughout the day. Overall the whole experience was not up to the standards that have been advertised on the website. We have worked had all year to save for this and are extremely disappointed with the quality of the product.

Aleksandra Jovanovic

This hotel has a soul, but it needs to be renovated. The hygiene is at a high level and the staff is excellent. They should also work on food, especially salads and desserts. The beach is narrow but beautiful and clean. It's a great value for money and deserves to be visited again.

Nasir Butt

Hotel and staff were fantastic and really couldn't do more to make your stay an enjoyable experience. Plenty of activities and facilities to cater for all ages and requirements. Constant cleaning going on hotel may not be new its well maintained. Only one downside the food became repetitive however accommodated for all nationalities. Bonus its right next to the beach

Edin Sabanovic

While rooms are not all that one may want, they are adequate. Service is great and the hotel is located at the beach. Food caters for all tastes, and is delicious, frequently including fish and traditional tunisian food. Staff and personnel is very kind and approachable. Great vacation...

jason mcnaught

Very nice hotel on the beach. Food was ok but the kids weren’t very happy with the food but they don’t understand it’s local food. Staff are great and very helpful and Sarah from the entertainment crew was lovely and we all chatted every night. Outside the hotel rubbish everywhere so bit disappointing as it could be such a nice place.

Tameez

It was a bad hotel experience. The stay wasn't golden at all! It isn't worthy of being a 3 star hotel. It is a one-star hotel at max. When we visited, the hotel was dimly lit, the stairs badly lit, the elevator wasn't working. Water was leaking in the shower. Some dirty covers in the wardrobe. And don't get me started on the food. It is a hotel which needs to be closed and get proper renovations. I definitely do not recommend.

Kimberly De Cooman

Had an amazing time over there. The animators really outdid theirselves. The activities in the morning, afternoon and in the evening were fabulous! Every single one of the staff was friendly and kind. Always wanted to help us. The food was delicious and there was enough choice for everybody. The cocktails in the bar were delicious! They’ll see me and my family again soon! Will book another vacation there this summer :)!

Vojta Dubenec

Wouldn't recommend, no one speaks English, just Russian, French or Arabic, food stays the same almost all the time. Food is cold almost everytime, and many of those foods don't have signs so you don't know what are you eating until you swallowed. Rooms are quite small and don't have fridge or freezer. Pool is pretty alright but Toboggans will break really soon. Beach is full all the time, even at opening there will be always that one Russian family that will throw their stuff there and never come back until it's night time.

Andrew Buckley

Where to start: Firstly this is not a 3 star Hotel more like 1 or 1/2. Glad we didn't go all inclusive only b&b for 2 weeks as the food was terrible, buffet served every meal time and was bland and had no taste whatsoever we barely managed to eat breakfast and as we didn't know there was nothing around we paid around 55TDN or £7 per person 3 times we tried and gave up and ended going 30 minutes walk to nearby restaurant La Scala or walking 15 minutes to train station and paying around 20p to go into Monastir to eat. There was meant to be 3 bars only 1 was open all the time and that was for all inclusive guests and if you wanted a beer you had to go to the other bar which no one sat in only the staff seemed to sit in there and watch TV. The promise of WiFi was like dial up connection and the only place it worked was reception so everyone who wanted to go online would sit in reception area. The aircon in room never worked at all and, the daily cleaning consisted of towels being folded and beds being made and give 2 toilet rolls. No sweeping or mopping at all. We got new towels on our last day after 2 weeks. Look at pictures and the marks on walls were there when we arrived, the first time I've ever experienced a swing toilet door. One door to both the toilet and bathroom. There was poo from a cat or small animal in the communal mens toilet cubical next to swimming pool for 3 days and they even threw bleach on the floor in and around urinals but didn't clean the poo. They blast out music from around 11am and in the evening start again after dinner around 8pm and they only seem to put on a show when new guests arrive by coach. There is literally nothing around you can walk 10-15 minutes and take train to sousse or Monastir the trains run every hour but finish just before 9pm. The only plus side is the beach is 100m behind hotel and shallow water for about 400m and white sand but this hotel doesn't clean it's part properly you can see other hotels do. One night was very windy and next morning there was tons of sea weed all along the beach,but it only took them 4 days to clear it. Very poor dirty outdated hotel that could be lovely if ran correctly, too many people not doing anything for amount of guests it had. The only reason I would give it 1 star is some of the staff were friendly the man on the reception in the evenings was very friendly and helpful.

Djamel jimi

The hotel in terms of food is good, the rooms are medium, the swimming pool is small, the air conditioning in the dining hall is a disaster, as if you are in a steam bath, and I do not recommend this hotel Ants are a big disaster in bed

Med Choura

Theres no spa no massage no disco no playground for kids Its all lies 0

Samantha McCarthy

Not as advertised on OnTheBeach Visited in August 2022 7 of us all inclusive No ice creams at all No pool bar No beach bar - beach is filthy and has needles! Limited food selection - huge queues run out of cutlery and plates. Everything is spicy. Does not cater for children. We all had poorly tummys day into the holiday lasting a week after returning! Limited drinks available - Fanta Sprite or lager most days that was it. Staff lovely - very slow though. Lift didn't work we got our steps in being on 3rd floor. Pool had too much chlorine in so gave the children skin rashes and burns as they spent so many hours in the pool! No infinity swimming pool. No football pitch or tennis pitch. No children's playground. No wifi - teenagers were devastated! Entertainment was good. Really loud as our balcony door wouldn't close but we expected noise until early hours of the morning. Poor guests didn't have much else to do. Really disappointed as this was not advertised. OnTheBeach are not addressing the complaint either. Avoid booking through this provider.

Michelle Parker

This hotel is not what it advertised. There was no indoor pool, gym or playground for the children. The food was awful, no English selection available. Dining room like a cattle market people grabbing plates and food. No staff to help with inquiries due to language barrier. No first aid available or if it is it's very basic. Entertainment crew were excellent and without them we would have struggled. I would not rate this hotel at all especially for English people.

Zeineb Hamdene

THE WORST HOTEL YOU CAN EVER VISIT! I went there with my friends in july 2022. The stuff are unpolite: they cat called us although they know we are minors, some of them tried to flirt and made us feel uncomfortable wih their werid looks. I starved for 3 days there, the restaurant runs out of food after 30min because of the small quantities+plates are not clean. In addition, the bathrooms are old, some doors are broken..... Don't spend your money on discomfort Just don't go there..

Stephanie Burger

Stayed here for one week. We had a nice view from our room. The rooms are big enough and the beds are comfortable. The bathroom is old and many things are broken. The food was overall good. In the morning you can get bread, yoghurt, croissants, eggs, pancakes and donuts. For lunch and dinner there is a lot of choice. They always make pizza's and pasta and there are 2 grills (fish and meat). The staff is very friendly and will do everything for you. Just be nice to them and respect them, then they will work very hard for you. The pool is nice and clean. 2 of the 6 slides are broken and closed. The beach is also nice. The first few meters in the sea are full trash and plants. The only problem are the many russian people. They are very loud, aggressive and they drink a lot. Even the staff gets crazy because of them. Overall it was a great holiday, it's only a 3 star hotel. It's worth the 3 stars, but you shouldn't expect a 5 star service and hygiene.