Mohamed Redha Abbassen
A soft all-inclusive stay at the Marabout hotel does not even include the right to drink water as you like, one bottle of water per day per room, even if there are several people per room. Otherwise, a 1.5 litre bottle costs 5 DT, i.e. €1.5 more than in Europe,to drink water, you have to go to the bar, which only allows you to drink from a 10 ml glass (you are not allowed to fill your bottle).
The room had no towels, mops or pillows after 5 complaints, and the bathroom was in a deplorable state.
All this in October, in low season, which means that it's worse in July and August.
Sarah Mous
I recently stayed at this hotel for five days and my experience was quite disappointing.
Room Amenities and Service:
Room Amenities: We were provided only two hand soaps and no shampoo or body wash. Despite being a party of three, we received only two bottles of water a day, and on some days, only one or none at all. The pillows are filled with bumps and are very very very bad quality.
Cleanliness: The room service was abysmal. The sinks and bathtub were never cleaned, with small hairs visible everywhere. The beds were rarely made, and the room often looked disheveled upon our return. The floor was poorly cleaned, with hair scattered around. The trash bin wasn't emptied regularly, and towels were hardly ever changed unless we repeatedly requested fresh ones.
Overall Impression: If you are particular about cleanliness, I strongly advise against staying at this hotel.
Pool and Aqua Park:
Deckchairs: It was impossible to find free deckchairs unless you woke up at 6 AM or earlier. I later discovered that some staff members accepted tips to reserve these chairs, leading to the same guests always having the same spots.
Beach: While the beach itself was clean and beautiful, it was infested with small jellyfish, making swimming unpleasant and even dangerous due to the presence of larger, stinging jellyfish.
Dining Experience:
Food Variety: Although the food was generally good and they offered new dishes daily, the basic menu (salads, rice, pasta) remained unchanged and quickly became monotonous. I don't recommend opting for the all-inclusive package.
Service: Drinks were limited to two cups per client, and both water and drinks were often served warm, which was particularly unpleasant in the summer heat. There were long waits for drinks and certain foods like fries and pizza. The restaurant waiters were mostly disrespectful, with a few exceptions, and seemed to expect tips to provide decent service.
Customer Service:
Reception: The reception staff were unwelcoming and unhelpful.
Manager: When I tried to address my concerns with the hotel manager, he was dismissive and disrespectful, accusing me of lying and suggesting that only Algerian guests had complaints. This highlighted a clear bias and discriminatory treatment based on the color-coded bracelets used to identify guests from different regions.
General Atmosphere:
Night Entertainment: The night animation was repetitive and uninspiring, with the same performances every night. Finding a seat in the animation space was another challenge, possibly requiring reservations as well.
In conclusion, I would not recommend this hotel, especially if you value cleanliness, good service, and fair treatment. Despite my honest review, I anticipate the manager's response will be filled with denials and excuses.
I recorded a video showing the disgusting floor, unfortunately i cant upload it on google hope you can see it from the few pictures i took.
Ivv An
The only good thing about this place is the beach. The rooms are very dirty, there are a lot of bugs and the cealing was leaking. The food is disgusting and its the same everyday. Be careful of the people selling cigarettes and towels at the beach they are stealing stuff from people at the beach and if you tell the security they not gonna do anything and probably working together because people from the hotel are defending him… With one word terrible experience never again!
Ionut Simon
A perfect location of the hotel, sand and water of 5 stars but the conditions and the food in the hotel horrible. Old hotel with outdated furniture, extremely worn plates and cutlery. I expected that at 3 stars it would not be a luxury experience, but still I have never been so disappointed by a hotel like this before .The only good thing is the beach with very fine sand and warm sea water.
Khelfi Rafik
This was the worst hotel experience of my life. This place completely ruined my annual vacation, which I eagerly anticipate all year long. The services were disastrous, the rooms were unbelievably filthy, and the pool was dirty and overcrowded with daily visitors, depriving actual guests of any enjoyment. The food was a complete disaster, posing a health risk due to poor preparation and lack of hygiene. Moreover, the staff was unprofessional and treated guests with hostility, making the stay an unbearable ordeal. I wouldn't recommend this hotel to anyone—it doesn't even deserve a single star.
My Booking
