Jessie Fisher
The hotel itself was clean and most of the staff were lovely. One lady on reception was incredibly unhelpful, rude and belittling; we arrived late and found our window would not lock. This was a huge safety concern for my two toddlers as our room was assessable for the outside. It took them three days to repair the window and the receptionist told me I was wrong several times, she couldn’t care less about my children’s safety and told me that everything worked.
The hotel has no shops or anything nearby, and the buses were very unreliable. The drinking water at the hotel made both my toddlers very sick when we had to drink it because the vending machine for bottled water was broken.
The cleaners and chefs were all very friendly and the pools were nice, although some tiles are falling off.. looks like it would have been great in the 1970s. The park and games room were both falling apart so beware if you’re there with kids, none of the machines worked in the games room. The gym again had so many issues, only two machines were working and the others were hazards.
We are vegan, there was some options but very, very limited. Not ideal for all inclusive at all but again no nearby shops.
Good luck if you go.
A Citizen
Very disappointed in this place. The staff is great! The hotel is old! Very noisy, cold, no inside pool, cold water pool, sun beds are old, dark place, very weird how the architecture is set up. Slippery stairs inside and outside. I don’t recommend this place. There are really many better places in Fuerteventura. Also ended the stay and went to another hotel which was the best choice ever!
Łukasz Mews
Before choosing this hotel, I read a lot of reviews, both positive and negative. Many of the same issues and highlights kept coming up, so I’d like to share my family’s own experience at this hotel. I'll start with the positive aspects and then move to those that were less pleasant.
So:
5/5 ***** - Service: The staff was extremely friendly, always kind, and ready to assist. We felt genuinely welcomed by every member of the team.
4.5/5 ****½ - Entertainment Team: They brought incredible energy and joy. My kids loved them, and their activities made a big difference in our stay.
4/5 **** - Rooms: Although quite old-fashioned, the rooms were very clean, and sometimes the staff would even surprise the kids with little animals made from towels. On the downside, we only had two power outlets in our room, which felt inadequate given today’s technological needs. A big plus, though, for the air conditioning, which worked seamlessly. However, we did miss having a light on the balcony.
3/5 *** - Hotel Ambience: The hotel itself has an old-school vibe. Built in 2007, it doesn’t appear to have changed much since. There are a lot of empty spaces, which, at times, made walking down the corridors feel a bit eerie, especially with the lack of clear signage. We also noticed quite a few maintenance issues, like hanging lightbulbs, and there wasn’t always timely upkeep from the staff.
3/5 *** - Pools: The pools are beautiful—two large ones in total—but only one was accessible, and it was located far from the snack bar. The other pool, closer to the bar, was unfortunately closed. The open one was quite a walk away and quite cold, so we had to make compromises.
3/5 *** - Snack Bar: It was closed more often than open, and when it was open, it mostly served lunch food, which left us with limited options between meals.
3/5 *** - Drinks: Drinks quality varied significantly. If you tipped, you’d get a decent drink, but overall, it was hit or miss. The drinks were inconsistently prepared, often weak, and didn’t meet the standard expected for a four-star hotel.
2/5 ** - Food: The biggest disappointment was the food. It was practically the same every day for seven days. By the second breakfast, I already knew what would be served. Lunch was underwhelming, and while there were occasional variations at dinner, presentation and quality didn’t quite hit the mark. Limited cheese options (one type, for example) and drinks from the dispensers tasted off and would often run out, even early in service. Morning coffee tasted generic, and tea and coffee were not available during lunch or dinner, except occasionally at night. For a four-star hotel, it was quite underwhelming.
I'd also like to mention that the food often lacked clear labeling, with sauces or other condiments left unidentified.
2/5 ** - Games Room: One of the key criteria for choosing this hotel was having an enjoyable games room where I could spend time with my children. Unfortunately, this was a letdown. Of the three pool tables, only one was working and poorly lit. The air hockey puck was too damaged to use, and most of the other machines were unplugged. The ping-pong table was usable but in an extremely stuffy room.
One final point is that there was only one lifeguard across all pools, often on his phone.
Overall: We spent seven days at this hotel, actively trying to focus on the positive, and we managed to find it. We got away from our daily stresses and soaked in some breathtaking views. The beach was stunning—probably the best I’ve ever been to. We ate, drank, and made memories. In the end, we enjoyed our break and will remember this holiday.
petra bode-hammer
A dream vacation. All the staff were very friendly and accommodating, excellent food great variety. The beach is accessible via stairs but there are handrails to hold on to. The beach is so beautiful, lots of space, which makes the walk down the stairs definitely worth it. Rooms are outdated but very clean , like the entire rest of the place, bathrooms, pool , restaurant etc . Highly recommend if you don't mind the outdated rooms, I sure wasn't in my room enough to have this be an issue. Will definitely come back.
Nicola Washaya
It's a lovely hotel but could do with improvements here and there. The hotel needs updating, only minor things but they could make such a difference.
There isn't a lot to do and not enough information regarding excursions. The breakfast menu could do with a little boost. The dining area is a bit dull as well. Maybe soft music in the background would help and have pictures that are lively on the walls.
The main pool also could do with music in the background at all times. Then for those that want peace and quiet, the middle pool and the kids pool could do with no music.
An activities coordinator would be beneficial for the hotel as well. There were a few games at the main pool but they were not lively enough.
The snooker/pool tables are randomly at the end of this open space. Not very inviting and there are no instructions as to how you play. A notice on the wall telling guests what is needed would be nice. This hotel has so much potential and just needs the right people with the right attitude to make it an epic hotel.
My Booking
