Olga Levinta
I had a chance to spend a week in El Karma Resort, my first experience in Egypt. Overall the experience was nice. Walking distance to the sea, many pools ( which is big plus) . Food was alright . Room was spacious.
The most important was the hospitality of the staff. Front desk always responsive and friendly, animation team did everything to make us feel happy and entertain, lifeguards at the 1st pool ( Abdo and Ahmed) were very nice , friendly and helpful. Always there for the guests, especially kids ( laughing and playing with them). Respectful and polite with elderly people. Very good young men
Nahila Khan
Beautiful location, rooms were good. Amazing pools! Beach clean and amazing. The BBQ was amazing, but general daily food wasn't very good variety was ok but too much of the same foods daily. Needed more variety. More Egyptian foods. The service was great. We got what we needed when asked for it. Thank you for the hospitality El Karma.
Gameel Dalate
Shocking experience my money was stolen from the safe
I stayed at this hotel and unfortunately had a very negative experience. On the last day of my stay at the hotel, 500 euros were stolen from the safe in my room, even though it was secured with my own code. It was very disappointing to discover that the safe here does not provide any real security.
After the incident, I immediately went to the hotel staff, but their response was extremely disappointing. Instead of starting an investigation or offering any support, my problem was ignored without any solution being offered. It seemed as if the hotel did not take this problem seriously. This is in addition to the lack of cleanliness and disorganization.
I would like to warn all future guests: if you decide to book this hotel, be very careful and think twice before bringing any valuables. It is unacceptable that such problems occur in this hotel and that the level of customer service is this poor.
Logan Fury
Had a decent stay here for the first 3 nights until a rowdy, chavy family from Manchester checked in. Constant screaming in the night time from them, underage drinking and smoking and keeping other guests up of a night, typical Manchester behaviour. Staff just allowed it to happen for 7 nights straight very unhappy. Food is also not the best all inclusive restaurant was terrible only edible food was the burgers and chips from the beach restaurant that only open twice a day for an hour each time, very stingy on the tomato sauce though probably will not be returning as the reception staff were rude however the reps and the pool staff were very friendly
Nabeelah Jassat
Well, I recommend the hotel 50/50, there's a few negative points.
Starting from the staff at the reception, not helpful, very rude and not friendly at all.
The rooms were okay in a way, clean, tidy, bathroom was fine, only issue if many people had a shower one after the other will run out of water.
Food was awful, not flavour at all and no varieties, most of the days the same food for lunch and dinner.
Swimming pools were very good, aqua park amazing, clean, organised, life guards around at all the time, but, the downside of it is the timing, only open for 4 hours a day I think is disgusting, if you are all inclusive should be All inclusive at all times.
Vitamin bar for fresh juice, desert, ice cream we had to pay for it, again, it's not really all inclusive then (you should advertise that properly).
The good and best about all of it is the members of staff starting from the room cleaner, restaurant people, bar, swimming area and entertainment people, they were absolutely amazing at all times and they were the ones making it all fun.
If I ever go back would be for them only, and that's all ..
Administration/Receptionist- need improvement on how to receive the guests, as they are the 1st people that we in contact as soon as we arrive and the last ones to see when we leave.
My Booking
