Birthday Holidays and Celebrations

Ellie Tyley

Myself and my partner have had a lovely week stay at AluaSoul Ibiza. The hotel has a large pool area, plenty of sunbeds, a gym and sauna. There’s plenty of entertainment each evening and throughout the day without being too much. We enjoyed the half board food options, lots of selection with a different theme each evening. Food was fresh and there were live cooking stations e.g for omelettes, fresh pasta, pancakes, grilled meat. At times we did feel a bit restricted as there were a number of ‘extras’ that weren’t included in our board type including an extra pool/bathing area for premium guests, Bali sunbeds which cost extra, no water at evening meals without extra cost etc. Also we were initially disappointed with our room as we had a corner room which was much smaller inside and the balcony was about 1/3 of the size with a restricted view. After the first night, staff kindly accommodated a room change which was much superior. Overall these negatives did not impact the enjoyment of our stay. Es Canar itself is a small resort with a small number of bars, restaurants, souvenir shops and mini supermarkets. There are options for boat trips or a short bus ride to Santa Eulalia as well as the weekly Hippy Market which is 10 mins walk away. I would definitely revisit for a relaxing and quiet week in the sun, but would perhaps visit a busier resort if wanting somewhere more lively.

Valentina

What a lovely find! The hotel is right by the beach which makes it feel extra luxurious, the staff is amazing, very friendly and extremely helpful (big up for Carlos, Ivan, and good luck Pablo on your first week there! You're doing amazing! And Valentina is great doing all the entertainment ✨) We went all inclusive and the option of drinks is vast, lots of delicious cocktails and fruit juices. The food was a pleasant surprise considering one of us is vegan and we didn't have high expectations, but actually we really enjoyed it, there was a big selection of all sorts of food, including vegetables, lots of bread, a salad bar with all sorts, including a make-your-own salad (loved it) and a lot of fresh fruit. The spa is a very nice touch for extra relaxation. We absolutely loved it and we couldn't recommend it more! 10/10 ✨

Zoe Lawrence

Lovely hotel but a few disappointments. Our hotel stay was lovely, we had a lovely time with the pool and the room was nice enough. However i will say that there were a few concerns with our stay. We paid extra for an ocean view room and we’re not provided with one, i made the hotel aware but they didn’t do anything. Our shower drain was blocked and there were smeared hand prints all over the glass doors in our room. Please be aware that the doors for the shower and toilet are glass which you can see and hear through, there is not a lot of privacy. The beds were lovely and comfy though! We paid for half board so we had breakfast and dinner included. the food was lovely but the service could’ve used a bit of work. I was unaware that being half board meant that you weren’t provided with water. That did not stop a member of staff having a go at me in front of everyone for helping myself to a glass of water. She could have been nice and polite regarding the matter but she was far from it, only all inclusive guests get the luxury of water. Instead they told me to sit back down and pay for a bottle of water. At one point we brought down a bottle of water from the hotel room that was provided by the hotel, they had a go at us regarding this as-well even though the hotel themselves had provided it. Most of the staff were nice enough but this really wasn’t a good experience. I have never felt so uncomfortable and unwelcome at a hotel that during dinner at this hotel. I had paid a lot to stay here for an entire week but it felt like i was being treated as someone who was not welcome.

Jacqui Brett

Hotel was very clean. The food was excellent with a huge choice. Seaview room for us was a must beautiful outlook To have a cuppa on the balcony first thing in the morning and last thing in the evening hotel entertainment was a good choice for any age group. swimming pools were very nice good temperature . We never had the need to rush out and reserve some lounges. We were always able to get two together with a brolly and a table at any time of day it would only be necessary if you wanted to sit in the same place every day.awe didn’t feel the need to upgrade to all inclusive but there are a few benefits on offer with the addition of the infinity pool and lounge area. Again for us, we didn’t feel the need, but it looked very nice. Could find no fault with the hotel, super clean, friendly ,good food, great location

Rosie Cain

It was the first time I have stayed at this hotel and Ibiza. The service was second to none. A glass of Prosecco on arrival went down very well served by the lovely Jasmine. The front desk staff, the bar staff by the pool, the servers in the restaurant all gave excellent customer service at all times. The staff in the restaurant always very busy but not too busy to smile and make guests feel welcome. House keeping staff friendly and attentive, clean rooms. Exercise and activities were fantastic filled with enthusiasm and gusto. I feel this is a real gem of place and would happily return again. What really blew me away was the staff were always attentive, happy, kind and I genuinely felt the staff really had the guests best interest at heart and would do all they could to ensure a very pleasant experience. I stayed at the resort 7 nights AI Long enough to get a feel of the place. The food was varied with many different options every day. It Wouid have been nice to have freshly squeezed fruit juices ( my only negative) The other small negative were certain aspects of the hotel needing a refresh but it was obvious that this was taking place as there were workmen on the property. Thank you so much for an enjoyable holiday 😊

Jadhav Pooja

We had a wonderful stay at the INNSiDE by Meliá Ibiza. The experience was even better than expected. The room was clean, comfortable, and looked just like the pictures— modern and cozy. We enjoyed the breakfast selection, which offered a wide variety each morning and added a special touch to the stay. A special thanks to Alexandra at the front desk—she was incredibly kind, professional, and helpful throughout our stay. Her warm welcome and assistance made a great impression and truly elevated the whole experience. We would definitely recommend this hotel to anyone visiting Ibiza and would love to return!

Saffron Taylor

My daughter (16) & I had a fantastic experience staying here. The rooms are clean & modern like the rest of the hotel (great air con!). The breakfast is amazing, loads of choice & a gorgeous open dining area overlooking the pool & beach. The pool is great & you’re literally steps away from a lovely beach, the rooftop bar is very cool & a great spot to watch the sunset while listening to the tunes. Hotel location is really good, we got a little boat over to cafe Mambo (leaves hourly from little pier right next to hotel & is €5 one way) & walked back (45mins) around the bay/beaches. Another day took same boat across the bay then took the L3 bus from the bus terminal into Ibiza town (35 mins & only €8 return for 2 in comfy air con bus). Lots of cafes, big shops & little traditional parts to explore. We’ll be back as so much we haven’t seen. Make sure if you’re checking out earlier than flights that you book a shower slot (courtesy bathroom) if you want one. Book it first thing on morning of departure as slots go quickly! We left our bags in the luggage room as had hours between check out & airport. We brought our own towels which helped on the last day as you have to bring your pool towels back on check out. Staff are sweet & very helpful. Absolutely no complaints - we’ve loved our stay & are sad to be leaving! If/when we return to Ibiza, we’ll definitely be booking this hotel again.

Danny Jay

Stayed for two nights and was extremely disappointed. The air conditioning in our room did not work properly — it wouldn’t go below 24 degrees, making the room unbearably hot and resulting in two sleepless nights. Despite multiple complaints to staff, I was told the aircon was “working fine” and was initially offered an “upgrade” as there were no rooms on our class available. Despite paying a lot of money on a luxury room, staff tried to charge us extra for an “upgrade” to another room where the aircon still barely worked. Eventually, we were moved to another room, but the same aircon issue persisted, and I had to repeatedly go down to reception as the room phones didn’t work. We spent our anniversary sweating, complaining, and moving rooms instead of enjoying our trip. The breakfast was nice, but overall this stay completely ruined the end of our holiday. Do not stay here if you want your room cold. We went through 3 different rooms and none of the rooms got cold at all.

Gateway Living Properties LLC

I stayed at this location two weeks ago and left 13 pieces of laundry for them to handle. Out of the 13 items, I only received 4 back. To make matters worse, they still attempted to charge me the full price! It’s been two weeks, and I haven’t received a single call or follow-up. I even sent an email, but there has been no response. Imagine traveling and having the hotel you’re staying at lose your clothes—then take absolutely no responsibility for it!

Chris Higgs

Great hotel and location, staff excellent and great choice of food at breakfast. Only slight down point is kids aren’t allowed on rooftop bar before 8pm but didn’t affect holiday as was out and about. Drinks and food a little pricey.

Matty

Excellent holiday, the staff did amazing to look after us especially Stavrianna in the adults bar, she went above and beyond our expectations she was friendly and always asking if we’re okay she provided great service throughout our time. Entertainment on evening can be hit and miss but only free shuttle bus from hotel to town centre, will definitely come back next time. Thank you x

GB UK

With any all inclusive, not all the food will be to your personal liking, however there will always be something to eat. Outside of that, this whole complex is beautiful and clean, rooms are cleaned daily and maintenence can't be faulted. Service is perfect, pools are perfect, drinks are spot on and beach is perfect.

Veronika Zeiselová

I stayed at this hotel as part of a yoga retreat and overall had a really enjoyable experience. One of the standout aspects for me was how well they catered to my gluten-free diet. The kitchen staff were clearly knowledgeable and accommodating, offering gluten-free options for lunch and dinner, fresh bread available anytime, and even pizza or pasta made on request. This made me feel truly taken care of and able to enjoy my meals without worry. We stayed in the adults only area, which was a real highlight. It offered a peaceful and relaxing environment with plenty of sunbeds always available by the pool. While the walk to the beach was a bit longer, the calm and quiet more than made up for it. The all inclusive bars had a great variety of drinks, and the staff, whether at the bar, in the restaurant, or at reception, were always smiling, friendly, and eager to help. Managers were approachable and willing to assist with any requests we had during our stay. That said, there were a few areas that could be improved, especially for a hotel that positions itself as a five star experience. Before arrival, we were told that bikes and e-bikes would be available to rent. Unfortunately, once on site, we discovered that the bike offering was very poor, and there were no e-bikes available directly at the hotel. Only two could be arranged through an external rental partner, which was far from enough for our group of five wanting to go on a cycling trip. Another area for improvement is cleanliness and room design. I found large dust bunnies under the bed on the day of arrival, and they were still there when we left. The rooms are smaller than expected, and the furniture layout could be more practical. For example, our wardrobe could not fully open because it was too close to the wall. The bathrooms also had a small step at the exit, which caused a few accidents among our group. It is easy to miss and can be dangerous if you are not paying attention. Despite these drawbacks, we had a lovely time overall. The setting, the adults only area, the food, and the positive attitude of the staff made this a memorable and relaxing stay. With a few improvements, particularly in terms of cleanliness, room design, and activity options, this hotel could deliver a true five star experience.

Uddie Lam

We have really enjoyed our stay for the last 10 nights. Best animation team that looked after kids as well as adults. Thank you to Miki, Lorenzo, Omar, Emma, Luca, Emily, Monika and many more that made our stay wonderful ☺️.

Ian Barrie

Family holiday of myself, my wife, my daughter (2 years old) and in laws. The hotel really is very good. Rooms are well furnished and comfortable. Breakfast, lunch and dinner have good options for all people and ages, remembering it’s an all inclusive hotel. My daughter enjoyed the kids club a few times a day (we did stay with her as we felt more comfortable), however when there is 2 members of staff it’s run well, sometimes there is only one person left to look after a number of kids, there is painting arts and crafts and a good playground to play in. We spent most of our time during the day at the animation pool, where the animation team kept people entertained and the pool and kids pools kept my daughter entertained. A huge shout out to Hedi from the team, he was a huge part of our holiday always taking time to speak to us and put a smile on our faces, my little one took a shining to him as he’s just brilliant at what he does, keeping people entertained and happy on their holiday, thanks Hedi!! The hotel offers a shuttle bus to and from the local town, Kardamaina. You can spend a while walking the backstreets looking at the shops, plenty of restaurants and places to get a drink too. You can also get a bus to and from Kos old town, which you get right in front of the hotel. A beautiful old town with a lovely harbour and some interesting ruins. I would highly recommend this hotel to couples and families, we had such a good holiday and may even come back again it was that good!!

Kathleen Doyle

Really good value family hotel. Room was clean and well presented, good bathroom. Fantastic breakfast, dinner was fine with plenty to eat but nothing special. Restaurant staff friendly and very hard working (as were all the staff actually). Free shuttle bus to town good but for us a little bit of a downside that we were not a stroll to town. We did walk it but in the heat not so pleasant. Not keen on the pool set up. Large pool with fantastic splash pool next to it and small kiddies pool alongside. Entertainment poolside. Smaller quieter pool also taken over by children jumping in and using inflatable toys. Even as a family hotel I just thought the guests without children might have been given some thought regarding having the chance to cool off and relax without having children jumping in beside you. That’s my only negative to an otherwise great stay at the Aluasun Costa Park.

Kimberley Brown

Second time visiting, first with a friend for all-inclusive drinking and most recently, stayed here with my 2.5 year old and my partner. Both times we had lots of fun. My son loved the mini disco! The staff all work so hard, yet are always so friendly & helpful. We had a 30 min deep tissue massage st the massage parlour on site- genuinely one of the best massages we've had in our life!! Would happily recommend and return.

claire chenneour

My sister and I stayed for 1 night in May 2025. All staff from the minute we walked in to reception were super helpful & friendly. Rooms were all booked out the next day so we were unable to get late checkout from our room. Reception staff allowed us to leave our luggage, use the facilities and even booked us in to another room to shower before leaving for the airport Lovely bright airy room with balcony. Thanks for a fab stay.

Rachael Hogan

Just got back yesterday from this lovely hotel. We had a huge room, we did book a junior suite as we had a toddler, so we needed the room with the pushchair etc. Definitely recommend, modern and big. Food was good, plenty of options in the buffet. Lovely friendly staff. Hotel was spotless. Only silly downside and I’m not moaning at all, was we had a room overlooking the main pool, yet with a pushchair there was no access, so we had to go down in the lift, through the shopping mall, then back in another lift to get to the pool. So had to either carry her down steep steps, not sure why they don’t have a small ramp down from the entertainment area? Like I say she could be carried down, but anyone in a wheelchair probably wouldn’t be possible, so maybe something to improve on. Good kids entertainment. Lovely stay. Thanks ☺️

Sarah Ramsden

We had a fantastic stay, friendly staff, lovely food (although could do with a bit more vegan/vegetarian options), hotel is a bit dated in places but this didn't affect our fun. Kid and adult entertainment was really good and varied. Got to try lots of new things. The only slight criticism is that the free shuttle bus to the beach and town is only about once every 40 minutes and is very oversubscribed, so if you don't get there at least 30 mins early you'll have to wait for the next one or make your own way in. We did get a taxi and it was only about €8 one way.

Devon Granger

Fantastic!! Fantastic food choices… loving the pizza. Amazing views, friendly and welcoming staff. Bars everywhere, lovely quiet adults pools, lovely cocktails, filling snacks. Slept well, firm beds. Good air con. Cleaners are good. Wherever you go there’s an incredible view. Yes there are stairs a lot of them as it’s on a mountain and that’s clearly obvious in the photos before booking but we arent lazy and was good to walk all the food off so not complaining.

Diana Tonenchuk

We stayed for a week at the Mogan Princess & Beach Club hotel in Gran Canaria for a holiday. We came to celebrate my husband's birthday, which took place during our stay. Unfortunately, we didn’t even receive a simple “happy birthday” from the hotel. There is a huge difference in how the staff treats Spanish tourists compared to tourists from other countries. They practically kiss the Spanish guests’ feet, while others are treated with rudeness and disrespect—from the reception staff to the restaurant employees. The room service was terrible! Our bed linens were only changed on the fifth day after we complained at reception—and this is supposed to be a 4-star hotel! Throughout the whole stay, the bed linen was changed completely just once. The second time, they only replaced one pillowcase and the top sheet, which had holes in it. The pool wasn’t cleaned even once during our stay, and the small tables near the sun loungers were never wiped down. As for the restaurant, the only positive thing is the view from the window. The staff clearly have no idea about cleanliness or hygiene. Once, a wine glass was broken, and the waitress wiped the floor with napkins and then wiped the table with the same ones! The staff reserve the best tables for their friends, acquaintances, or simply for Spanish guests. Reception staff are unprofessional—some don’t even speak English, and some just ignore you when you approach with a question. During our entire stay, only two staff members were at least somewhat polite and helpful: the young woman who checked us in and a young man in a suit (unfortunately, we didn’t catch their names). But the worst of all was Claudia—every time I came to the reception desk, she simply ignored me. The only positives of the hotel are the beautiful views and the tasty, although repetitive, food. Everything else needs serious improvement. It’s hard to believe they have a 4-star rating! The animation program was terrible. One evening, a young female entertainer came up to my husband, snatched the cap off his head (which had his sunglasses on it), and started dancing in front of him. She nearly broke his expensive sunglasses!

Diane H

We arrived at almost midnight and were welcomed by a very friendly man called Roberto who explained everything to us and then directed us to a cold buffet as knew we must be tired and hungry . Our small room was quite dated but very clean. It was supplied with toiletries and a welcome bottle of wine which I thought was a nice touch. House-keeping arrive every morning to change sheets, towels and clean the bathroom. There was also much-needed air-con, a fridge, tv and hairdryer with ample wardrobe and drawer space plus lots of coat hangers. The view are utterly amazing from every room. They each have a balcony with seating and a table to enjoy the spectacular sea views. Around this all-inclusive site there’s 3 swimming pools in an absolutley beautiful setting. There’s seating areas with classy, leather furniture placed at every imaginable point where you can sit and enjoy the whole beautiful ambiance of the place. It’s spacious to move around. Lots of stairs but lifts are available. The pools are placed at different levels and the adult infinity pool area is just something else. There’s a few snack bars which are well stocked with toasties, hamburgers, salads, hotdogs , salad and cake and ice cream . Coffee and drinks too, all served by a very efficient and friendly lady. She does her job so well and the place is immaculate. There’s also another snack bar at the larger pool . There’s water Zumba activities and keep fit here every day. A full program including children’s activities and nightly entertainment. The main restaurant runs so well. The food choice is wide and really tasty, fresh and kept refilled by diligent staff. Your table is cleared immediately. All-inclusive is amazing . You won’t be disappointed!! The location is not for the faint-hearted . The hotel is placed at the top of a steep hill. There’s very little parking near to the hotel but a free carpark at the bottom of the hill which is about a 15 min walk away. I wouldn’t recommend parking on yellow lines nearer to the hotel as there are regular police patrols giving out tickets. We actually got one on the first morning but ce la vie. Our fault!! Very friendly parking attendant who was very sympathetic but it was out of his hands. There was nevertheless a regular fee bus to the nearby beach with another free snack bar if you’re all inclusive - very handy. The free bus also takes you to and from the nearby Mogan village, which is very picturesque. All in all a quiet and relaxing resort in a most serene setting. We enjoy walking, so kept fit walking up and down the hotel steps . There are many - but lifts are available. We also enjoyed the walk to the beach and back. The staff are second to none . I can honestly say everyone we met from the reception staff, the dining room staff and management , the snack bar staff, room maids and carpark attendant … were all .. not only amazing at their jobs but went out of their way their way to make your holiday special. Very friendly with some lovely personalities but all were always very courteous, polite and hard-working to make everything the best it can be. It really does make a difference . Wouldn’t hesitate in recommending this beautiful place and we’ll definitely be back .

Daria Blahut

We had a fantastic stay! The hotel is clean and the staff are extremely friendly and helpful — truly a highlight of our trip. The food was a big surprise in the best way: everything was delicious and fresh, which is rare for a large all-inclusive resort. There was a great variety of fresh fruit and different kinds of fish, all freshly prepared! The views are beautiful and very relaxing, pools are great!The rooms are on the smaller side, but they’re clean and well-maintained, which was perfectly fine for us. Overall, considering the price, this hotel offers incredible value. Big shout-out to the amazing staff — they really make the difference!

Anna Wadcock

We had a wonderful week at the end of February. Our room was a junior suite in block one. Beautiful views, weather was wonderful. The food was really good for an all inclusive but what completely made it was the great staff that work there, from reception and security to the cleaning team. Victor who ran the service in the restaurant was amazing, you could see the constant attention to detail directing his team, managing hundreds of people. All tables were cleared and reset promptly and guests taken care of. Very efficient and professional. The entertainment team were fantastic, lovely people who all ensured the guests were engaged. Ishmael, Pedro and the lovely French lady (sorry I forgot her name) were wonderful. We had a lot of fun and they were constantly smiling and chatting to everyone between the activities and even during their rest times. The darts competitions were fun as well as the aqua dance. We also enjoyed some time down the beach and availed of the beach bar down there which is part of the hotel too. This is a great addition to normal all inclusive hotels. Thank you for a lovely holiday Anna Danny and Tom

Talha Mercan

Definitely do not choose this hotel. They act according to your passport and discriminate against people. After check-out, they do not provide any food or drink service. Even though our flight was at 2 a.m., we had to check out at 12 p.m., and they made us wait hungry for 12 hours. There’s no problem when it comes to paying $1500–$2000 for a week, but once they get their money, the service is over. If you want to swim, forget about it — there’s no beach available

Karla Palacios

We booked this hotel for our honeymoon and after reading the reviews (mostly complains from Italians) I was very doubtful of how our trip will turn out and for my surprise it was WAY BETTER than expected. On the contrary of some statements, the staff is extremely attentive, friendly and kind. Some in the comments complain they don’t speak Italian or english which is FALSE, they all speak very good english and fluent Italian. I wonder if the people who are complaining about them not speaking their languages even try to learn one or two words in arabic? I highly doubt it.. Regarding the installations and location, I am speechless. The beach is beautiful and the coral reef is reachable by walking few steps from the water bridge. I was stunned by the beauty of it. In case you plan to relax and sunbath there are plenty options of beach beds with astonishing views. The room was very clean and one important thing to add is that they will provide you with a big water bottle every day. The cleaning staff is very helpful and they will do cute animals with the towels to make you feel welcome. I highly recommend this resort if you look for amazing views, coral reef and relaxation. I am very happy with the experience I had here. Once again thank you to all the staff, counter, restaurant, beach, cleaning. You all do an amazing job 🫶🏼

leen faqiat

The hotel is absolutely beautiful—spacious, peaceful, and full of charm. It offers a variety of activities, making it a great place to relax or enjoy some fun during your stay. The atmosphere is calm and ideal for a getaway, whether you're traveling solo or with company. The staff were incredibly kind, welcoming, and attentive. I was especially touched when they surprised us with a complimentary fruit plate. The breakfast buffet had a wide selection of delicious options, catering to different tastes. Unfortunately, I only stayed for one night, but I will definitely return for a longer visit to fully explore everything the hotel has to offer. It's truly a hidden gem worth experiencing more than once.

Oğuz Erdem

This hotel is not even 3 star. I 'd have given 0 star as comment if it was possible. We did not eat and drink in the hotel either they have no idea about cleaning or they don't clean food court on purpose. Thank god rooms are not so bad. Other customers are so loudy and no one in the hotel interfere that. They played music in the room until 4 AM - 5AM in the morning for 3 nights (three night!!!! all night!!! like there is a disco in the room!!!!!)... but no body gave a warning or try to stop the music. (not sure if this comment relevant to hotel but you decide. For me, this is something that they need to interfere.) No one knows english 'enough' in the hotel. No one needs to speak fluently, that is totaly ok. But this is a touristic hotel and the level is elementary almost. Location is not bad but find another hotel.

Fatima.k. Yassin

I stayed at this resort during my honeymoon and had a wonderful experience in every aspect. The service was top-notch, and the location was quiet yet close to everything I needed. Every detail was carefully considered, which made my stay comfortable and enjoyable. Even if you don’t get to explore all the activities in Sharm, just staying at the resort will keep you entertained and relaxed. I highly recommend it to anyone looking for quality and comfort.

Petra Bendikova

We had very nice vacations there with my son. Hotel is right on the beach, beautiful turquoise waters, was amazing. We had all inclusive, food was nice. Lady at the reception, Jana, was lovely and very helpful. All was very nice apart from mosquito problem, we couldn't even open a balcony as otherwise there were all in. One night we hardly slept because of them. Hotel should put net on balconies and do something about it. It is not the newest hotel but it's nice and cozy. My son loved kids club where I could leave him for few hours a day. And mini disco.

Harvi Kaur

After reading the reviews that were mixed, I thought I'd judge for myself and booked in Feb 2025. According to my 9 year old- it's the best holiday ever and wants to go back. the hotel is in a remote area and 10 mins drive each way to the shops. the transfer from the airport was just over an hour. the beach was so close and lovely. (Quite a few steps from the hotel to the beach) which may be a problem if mobility is an issue. I was told it was a lovely walk to the shops, instead of catching a taxi or bus. we did wait for the bus which wasn't on time but to windy to wait, so caught a taxi but didn't know about walking a long the beach at the time. it was hot in Feb at least 24 degrees but slightly cold wind. it is a windy island and got chilly on an evening, so jacket needed. There were 2 large pools, both shallow on 1 side for children. There is a play area and kids club but never used these facilities. The daytime entertainment was often and really good fun for both adults and children. The staff were so nice and very good with children and always made us welcome. my child is very fussy when it comes to food and by far the all-inclusive food was so delicious. very tasty dishes and the puddings were so morish. we never went hungry. there was food on 2 floors, one near the pool then the large restaurant. We were located on the 3rd floor and the room was very spacious with a large balcony. a traditional Spanish design which I don't mind but others stated it was dated. the gym needs updating, some equipment was rusty and not fit for use. i could hear water running on an evening, not sure if this was the water for the plants outside the room but soon got used to it. The beds were comfortable. The sea view would be 3rd floor and above, over the pool side. Overall we had a lovely holiday. we only left the hotel once because we enjoyed the entertainment day and evening. my daughter did not want to leave because she loved it so much.

Elvita Žurova

Please be aware when you choose to book this hotel for your holiday. IT IS NOT SAFE! The hotel is very old fashioned. The locks on the doors are poor for use, and keep an eye on the balcony doors, as nobody will tell you that you can actually lock them. If you do want to stay there, lock the balcony doors before you leave the room, and keep your passport and important personal belongings with you. The territory is very huge, however, there is no CCTV or Security in there. It has lots of exits, which means somebody can easily access the area from the outside. We meant to spend 5 nights with them, but unfortunately, we left after the first night as an actual nightmare happened to us. After diner we went to our room to plan the next day. We left the curtains half way open so we could see the balcony. We heard a knock at our doors, of course, we asked who is there, nobody answered, so we did not open. After 5 minutes we saw the black dressed man jumping on our balcony wanting to come in. We screamed as loud as we could and it luckily to us scared him away. Nobody came to us to help, which means in case something happens - you will not be heard! We went and reported to the reception, but they thought we were joking, and they said just to lock the balcony doors. We went back to the room, booked our tickets for the next day to fly home, and went to the reception to get done check-out. They were helpless to us in this situation. We spent until 4 am in the reception waiting for the airport to open so we can go. Of course, we straightaway contacted our holiday agency, and they asked to provide the reception to us confirmation letter for the nights we did not spend there. They said they cannot do it, which means we can't get our refund back. The travel insurance does not make anything work in this situation. Please, be aware that there are gang of thief's particular nationality robbing hotels around the Canary Islands. This is real and some hotels refuse to change something to keep people safe. Before that, two months back two families were robbed in their rooms as well. THIS HOTEL IS NOT SAFE!

dominic mccabe

We had a lovely time , the staff were amazing ! The room was cleaned every day , and the food was all inclusive as it should be. My 4 year old loved the kids club and mini disco the entertainment staff were fun! Yes, the building is a little tired, and it's probably not a 4* hotel, but the price for 7 nights in a beautiful setting was fantastic 👌. I hired a car as it was a little remote, but the views from the room were spectacular! Very friendly place ! I'm looking forward to trying Costa calma next year !

Anna Anderson

First of all, it is a budget holiday so our expectations were not high. Still, with that in mind, we were disappointed on our arrival. The hotel is really tired and dated, to the point where it is dangerous- floor tiles sticking out, loose plugs etc. The children pool and the lower pool areas were not cleaned, there was a dirty nappy on the floor for over 5 days! There were dirty wet towels laying around, rubbish, glasses left behind. All it takes is a member of staff to give it a daily sweep- would look and feel so much better! The hotel location is beautiful, we could see the ocean from our room. That was the highlight of the holiday. Food was typical all inclusive, we had a car ( a must if you like seeing different places as there’s nothing in the area!), we went out for dinner a couple of times. Entertainment was really good on some nights! The singer on Wednesday was amazing! So were the acrobats on Monday. Kids mini disco every night was good and the team were lovely. There’s also kids club our youngest visited on a cloudy day, they did some arts and crafts. Most staff are polite and friendly, everyone works really hard! Unfortunately, we would not go back based mainly on the condition of the hotel. If you can ignore the scruffy inside, you will be ok. We still had a lovely family time and made the most of what the island has to offer.

Sophie De Nale

I stayed at this hotel in May 2025 with my family and had a very pleasant experience overall. Highlights: Cleanliness: The entire property was spotless: lobby, swimming pools, rooms. Friendly staff: The team was welcoming, helpful, and always ready to assist with a smile. Renovated rooms: Some rooms have been recently renovated, with a fresh and modern touch. Terrace and lawn access: One of the best features was the easy access from the room to a terrace and green lawn – perfect for relaxing outdoors. Kids club: Very engaging for my 4 y.o. daughter. Bar: Nice selection of drinks. Downsides: Poor sound insulation: The soundproofing in the connecting rooms was not great – I could hear my neighbor snoring through the door. Cold pool: The swimming pool was quite cold, which made it less enjoyable, especially for younger children. Pool slide access: The water slides are only available for children aged 6 and up. Although this is mentioned on the hotel’s website, I missed this detail when booking through a third-party platform, which was quite disappointing for my daughter. Limited fresh fruit variety: The buffet food was good overall, but the variety of fresh fruit at meals was quite limited. We would have enjoyed less cakes and more fresh fruits. Overall, despite a few small drawbacks, we had a very good stay!

Lilly Marshall

We really enjoyed our stay at Mitsis. The staff were lovely and generally helpful, food was great and the location was perfect! Food: At each meal there was a wider verity of choice at the buffet. With Veggie and vegan options easily available. It included both Greek classics and home comforts (like scrambled eggs, beans and toast). Each day was slightly different too so you never get bored of it! The Cocktails on offer were tasty too and included spritzers, tequila sunrise and Long Island ice teas to name a few as well as non-alcoholic options. Rooms: unfortunately the rooms are very outdated and basic. The bathroom includes a shower with weak water pressure and the walls are very thin so there are a lot of disturbances in the night. That being said they were kept pretty clean and room service came around every day to clean empty the bins and give us new towels Location and atmosphere: we went in May and were very happy with this timing as the hotel and area wasn’t overly crowded but had a fun atmosphere. There were holiday reps that came to the hotel and led activities such as aqua fit to keep everyone entertained. The pools are lovely and overlook an amazing view. And the hotel is less than a 5 minute walk from the closest beach, there are also 2 other beaches close by within a 20 minute walk and you can do activities like canoeing, jet skiing and pedalos. Overall for the price we were very happy with our stay and would recommend Mitsis to anyone heading to Crete!

David Andrei Năstase

The hospitality at Mitsis Bali Paradise impressed me during my vacation at this hotel. The hotel staff greeted us with kindness and provided immediate assistance throughout our entire stay. The welcoming environment created an immediate sense of comfort for us. The hotel stands out because it caters to different guest profiles including families with children and couples and groups of friends. The hotel offers something for every guest which creates a complete vacation experience. The hotel served fresh and diverse food and drinks that remained delicious throughout our entire stay. The hotel maintained excellent organization while keeping its dining areas spotless and welcoming to guests. The trip experienced an unpleasant moment because a group of French tourists displayed inappropriate behavior. The hotel maintained its high standards and excellent service despite this incident which was unrelated to the hotel. I strongly suggest this hotel to anyone seeking relaxation in a professional environment that welcomes families and exudes positive energy. 🤝🏾

Gustavo dos Santos Lima

It's a family friendly hotel without being mostly family focused. The kids club works during the day. There is ongoing animation. There is an aquatic park, however children under 120cm or 6y age are not allowed to use it. There are otherwise 2 other large swimming pools. The staff is very thoughtful and attentive.

Alin Gadaev (‫מה גיליתי‬‎)

We stayed at the hotel for five days and four nights, and truly enjoyed our time there. The service was excellent — the staff was kind, helpful, and always available when we needed something. Even though most of them spoke primarily French, they made a big effort to understand us and assist us in every possible way. It really showed how much they cared. The food was absolutely delicious — rich, varied, and plentiful. Every meal felt thoughtfully prepared, and we always found something fresh and tasty to enjoy. Although we visited during a rainy period, it didn’t take away from the experience. The hotel offered plenty of indoor activities and entertainment, so we were never bored. Honestly, if we had such a great time in rainy weather, I can only imagine how amazing it must be in the summer! In short — a warm and welcoming vacation, with great service, wonderful food, and a relaxed atmosphere. Highly recommended for anyone who appreciates genuine hospitality and a hotel that truly invests in its guests.

Dia Periade

We recently stayed for 9 nights at Hotel Magic Cristal Park with an all-inclusive package. Our initial room had no phone signal, no view, and no hair dryer. However, after speaking with the manager on the second day, she was incredibly kind and responsive. While we had lunch, she resolved everything within 20 minutes and moved us to a much nicer room that had all we needed. She also explained that the hotel is undergoing renovations, improving room by room. Some may find the style old-fashioned, but that’s part of the hotel's charm—they’re preserving its classic look while upgrading the facilities. The food was absolutely amazing—many compliments and blessings to the chefs! Great variety, delicious flavors, and consistent quality throughout our stay. The rooms were very clean, and we highly recommend tipping the hardworking housekeeping staff. If you've ever worked in a hotel, you’ll know how tough their job is—they truly deserve recognition. The location is also a big plus: just two streets away from the beach, making it very convenient. Right below the hotel, there’s a mini-market where you can find pretty much anything you need, and the prices are very fair. Overall, we had a lovely experience and would definitely recommend Hotel Magic Cristal Park to anyone looking for a cozy, all-inclusive stay in Benidorm with great service.

Ella Smith

Avoid at All Costs – Worst Hotel Experience Ever I rarely leave negative reviews, but Magic Cristal Park in Benidorm was truly atrocious. From the moment we arrived, it was clear this hotel is stuck in the past — and not in a charming way. The decor is extremely outdated, everything looks worn out, and cleanliness seems to be a complete afterthought. The entire place felt dirty, with grimy floors, dusty surfaces, and an overall musty smell. The staff were shockingly rude and unhelpful. Any questions or concerns we had were met with eye-rolls or blunt responses, as if we were a burden rather than paying guests. The atmosphere was cold and unwelcoming. As for the food — absolutely disgusting. Lukewarm slop, no variety, and questionable hygiene. We ended up eating out most days just to avoid the stomach-turning options on offer. Honestly, this hotel completely ruined what could have been a lovely trip. Save yourself the disappointment and look elsewhere — this place is in serious need of a total overhaul and new management.

Patric Vivera

We stayed for 4 nights and we had a pleasant stay. The hotel was a bit old and can be busy but every effort has been made to keep the place clean and tidy. The staff are helpful and reasonably friendly. They have an extensive buffet restaurant in 2 floors a bar where the drinks are not watered down as usually happens in some all inclusive hotels. The hotel has a big swimming pool on the 7th floor and games arcade for the children. Centrally located for the old town and bars and a 5 minute walk to the beach. I would highly recommend it if you are a budget conscious holiday maker.

adam Sayers

We arrived and easy checking in to the hotel €1 for a cup to drink on the roof bar, The lady who serviced us was nice and friendly. The food selection wasn’t very nice cold greasy. We complained about the noise as the 4th floor was extremely noisy couldn’t sleep until gone 3am. Even telling the room next door to stop slamming doors shouting arguing with his wife it continued until early hours. Service elevator wasn’t working took 10 minute to get an elevator. Can’t give a 0 star but we would have if it wasn’t for the roof terrace lady barmaid and bottom floor restaurant staff who worked hard. We won’t be coming back or recommending.

Geraldine Mciever

We unfortunately stayed here in June 2025 with our 3 young children. I cannot stress enough that Magic Cristal Park could not be further from how it is described on the websites! This is not a child friendly hotel. It is in a very Spanish part of Benidorm where the locals do not want to see anyone from the UK and they will happily walk into you and/or the kids without even looking around to see if they have knocked you over! It has NO entertainment for kids, the pools are on different floors and getting an elevator at any time is almost impossible. The toddlers pool is on floor 5 which offers NO snacks or refreshments at all at any time, nor is there any staff present here, other than to unlock the door in the morning and lock it again in the evening. The pool on floor 7 is very disappointing to say the least. For a start it is too deep and has no staff other than the 1 bar member who is as you can imagine too busy to see anything that might be going on at the pool. There is also nowhere near enough shade on floors 5 or 7 from the sun, which again begs why this hotel is aimed at families. The only snacks available (and may I add these are on floor 7 only) are salty, soft crisps or nuts that have been sitting out all day in the direct sunlight! There are NO ice lollies or ice creams available in either pool area. For any food (if you could call it food in this place) you must make the track down to either -1 or -2 which I will warn you, you most likely will wait a good 20 mins on an elevator coming. The food is absolutely disgusting, it is the same every day (morning to night) and you’ll be hard pushed to get a clean plate (if you brave the food) as they are not half washed with old food stuck to them! We unfortunately went with the Ultra All Inclusive and the so-called extras DO NOT EXSIT from the premium drinks, the mouthwatering food, days away, brunch by the sea, gaming experience etc. You also have to sort your own transport for the days away. We begged the hotel and our travel agent On The Beach, to move us to a sister hotel (or anywhere) but they said they couldn’t. The hotel offered a 10% refund on the £2480 the hotel cost us, which was a complete joke! They also said if we accepted the 10% offer that we would have to leave the hotel immediately! We had no choice but to stay. We had to eat out every day as the food in Magic Cristal Park was that bad (not what you book all-inclusive for).

Peter Offley

When we arrived, the atmosphere was intense—seriously loud music and stag dos everywhere. It was full-on from the start. Reception staff were great, very helpful. They gave us four drink tokens and explained these were for our all-inclusive drinks, even though we had wristbands. Maids came everyday so yeah, good. We were a group of four staying in a one-bedroom apartment. The room itself was nice, but the bedroom was pretty cramped for two people. After unpacking, we headed for drinks. Unfortunately, the bar experience was frustrating. There was a long wait, and they only allowed one drink per person. That meant each of us had to queue up separately. Meanwhile, others were walking away with multiple drinks as they were tipping. In 50 minutes, we only managed to get two drinks each. Next, we tried the food. It wasn’t terrible, but it was cold, which was disappointing. Basic food. Chips pizza etc. The next day was chaotic. The place was packed because people can buy tickets for the pool party, even if they’re not staying at the hotel. We couldn’t even get close to the pool. Later, things got worse—arguments, shouting, even scuffles. It was complete mayhem. Honestly, I’ve never seen anything like it. After that, we didn’t use the hotel for food or drinks again. We chose to go out every day instead. Is it the worst place ever? No. But you really need to know what you’re getting into. Would I go back? No—but that’s just my personal choice.

Ryland Duffield

Rooms weren't great, bathroom was very dirty. Location isn't too bad, around 10-15 minute walk from the strip and beach. Food is awful. Pool was stinking, couldn't see your feet through the water. But it is what it is, I wasn't expecting much and if you just use the hotel for the beer and alcohol you can't complain too much

lauren ross

Currently here at the pool party on a hen do, customer service is excellent and everyone is extremely friendly, prices are very reasonable and you get more than what you pay for. Would recommend for anyone celebrating a birthday/hen/ stag do's. Thank you for a great day ! Raffa especially was very welcoming and very professional!

Jordan Moss

This is my third stay at BCM celebrations Benidorm and every time I have been my experience is greater than the last. The Hotel is clean, safe and extremely welcoming which is why I will always choose to stay here when I visit. They offer everything here and the all inclusive is fantastic!! The food is great, the atmosphere is electric and the staff and management are faultless! From room cleaning to front of house, nothing is too much for the staff and they really go above and beyond to make you feel welcomed….. Massive shout out to the boss lady! She rules the roost with such care and charisma!! Until the next time BCM and Thankyou for yet another fantastic stay!!

JB11

I think 3 stars is fair – nothing more. It’s a hotel, about a 15-minute walk from the main strip. It's not exactly great, and you might find yourself questioning your life choices when you arrive. The rooms are outdated but clean (except when given your room key to find the bathroom looking like the attached - we were offered a drinks token of which we were only allowed a foul tasting beer) , and it does provide a bed…. I guess it depends on what you're there for; if you just need a place to sleep and plan to be out all day, it's fine for the price. But I definitely wouldn't plan on spending much time in the hotel itself and wouldn’t expect anything more than that .. a bed and a shower

Sue Wiggett

Absolutely love this hotel, 3 times I have stayed here and have always been made to feel welcome! My kids also enjoyed being here, the staff are very friendly any problems they sort prompt and quickly! Very child friendly, great entertainment everyday! LOVE that the pool is emptied, cleaned every night. Food is great to. If you want a kettle etc on request they bring straight to your room! I will be returning again 🙂 great view of the 3 pools! 43 floors, fantastic view.

Izabella Buczkowska

I stayed at this 4-star hotel for 4 nights, and while the views and location were definitely a highlight, the overall experience left a lot to be desired. The hotel has a great spot—close to everything and with really nice views. But that’s where the positives end. The service was really disappointing. I had to pay €15 just to get a towel, which is honestly ridiculous for a hotel in this price range. The lifts were incredibly slow, and it felt like forever just to get to and from my room. On top of that, the WiFi wasn’t working at all during my stay, and neither was the TV. For what I paid, I expected a lot more in terms of comfort and basic amenities. Overall, not satisfied with the experience. The location alone doesn’t make up for the poor service and lack of functioning facilities. Definitely not worth the price.

Alexandru Baetan

Absolutely the worst hotel experience I’ve ever had. The food was downright horrible — the same soups and mains for 7 days straight. Pork and cow ribs? A complete waste. The only halfway decent things were the potatoes, bread, and onion rings. The juice machine only works in the morning; after that, you’re basically drinking water from the rinse system — it tastes worse than pool water. Dinner? Good luck finding where it’s served, because it changes daily. Sometimes both places are open, and they decide where you eat based on how your face looks. No explanation, just judgment. Communication is a nightmare — you have to say everything twice before anyone listens. Room service is a joke. I’m still waiting for a reply about my missing clothes. And the “Do Not Disturb” sign? Just decoration. Housekeeping ignores it completely. Noise is constant — every morning, it sounds like the beds in the rooms above and next to you are being dragged across the floor. This place clearly gave up on itself. It’s like it’s trying to go out of business on purpose. First and last time. I honestly need another vacation just to recover from this disaster.

Anika Gause

I did a getaway trip with my aunt and sister and we all loved it. We had the most amazing view and loved the friendliness of staff and other guests. The food was a bit hit or miss, but we didn’t really go for the food. We had breakfast and dinner here and went out to eat lunch and tour Benidorm. Loved the pool and little cafe there as well and it’s a nice walk to the beach! Price was affordable and hotel was quiet and clean. I would recommend to others I know.

Milo Kunz

Can’t believe I give this a 1 star, if I could’ve, I would give it 0 stars. First thing is they should have fewer long lines for check-in and check-out, later here comes the downgrade. the restaurant was pretty good, not the best tho. Later more bad things happened, they were trying to scam us, the hotel, that is. They wanted us to pay more money because we changed rooms, but which were of a much lower category. What we was a discount instead, because they were trying to scam us with their hotel rooms plus. The crazy thing is for ice at the bar they tried to make us pay! That’s a scam because they never ask you to pay for ice! Anyways, also we were 4 and they said for 4 people they would charge us 15€ each for pool towels, and they said only 10€ return. Anyways to stuff your important things in the room safe, you were asked to pay 19€ for literally a key. I will not come back again unless they change these rules and stuff and plus the hotel was under construction , which no one knew before arrival!

James

After reading the reviews i was prepared for the worst, but was pleasantly surprised by the hotel. This is a very large hotel complex so it’s understandable that the rooms might not be always perfect and the staff under pressure. However if you can look past that its a very well kept place and perfect for a family holiday. Right now its not full so i can imagine in the height of summer it might be different. Food is ok, i would recommend either half board or just evening meal. It can get quite busy at the buffet and the food is not too varied. We stayed in a 2 bedroom basic room with a view of the street. But we hardly spent anytime there so im glad I didn’t pay for a room with a view. Entertainment was ok, the usual for a hotel this size. There are mosquitoes, the hotel is right next to the marshlands and also a lake. However they are only a problem at early evening, cover up and use bug spray. Conclusion. I would definitely come back here, and would recommend it for families with younger kids.

Joe Blackwell

Really lovely part of Majorca, not too far from beach. Resort lovely, with plenty of pools to choose from. We were located near the water park which was great for the kids, only downside was some of the slides not working. Also, the kids club was in the furthest pool away from the water park, so didn't really make sense. Food was fine. Not everything open, but maybe due to time of year. Would be interested to see in the summer months. Lovely family holiday location.

Natasha Morgan

What an experience. I've read some bad reviews but..... I disagree massively, we had an amazing 1st family holiday , staff were great and very friendly, and the entertainers were amazing. So full of energy. What a team they are. 5/5 just for them. All the shows were great for our entertainment but our most favourite was the "musical express" which the entertainers did themselves. We will be returning in the future. Thank you for helping to make our holiday rememberable

Vikki W

Got a super cheap deal for this hotel. I was super impressed with everything that the place had to offer. I didn’t realise how large the complex was. Plenty of pools, loads of activities for all ages, and the rooms (we had self catering) were ideal. Very clean and had everything we could need. I didn’t eat any food at the hotel but the alcoholic drinks were so cheap and reception staff and very flexible with checking out if your transfer isn’t until later in the day. Location it was very close to the bars, supermarkets and the beach 🥰

Ian Jenkins

The staff were so pleasant and friendly, very helpful. Very talkative which was great. Entertainment team were amazing kept every one happy and were very good at what they did. Variation for all ages. Would highly recommend watching them and giving tip if you can they always said hello walking past. Really lovely people.

Aimee K

Apartments were a great size and had everything we needed for our stay. Pool areas were very nice and clean, the adult only pool was our favourite and not too overcrowded. The free shuttle bus to and from the beach was fantastic and so convenient, running very regularly. The hotel is a little out of the way so expect a 15/20 minute walk down to the main strip but it is a flat walk. We only had breakfast during our stay which was nice enough and offered a good selection of food, but the actual dining area was very chaotic. Entertainment is good, there seemed to be a lot of activities on offer for children during the day and nighttime entertainment went on to around 11-11:30pm. Drinks very reasonabley priced from the bar. On site shop also very reasonably priced and has a great variety of products on offer.

Kirstin Taylor

The rooms are large with a big balcony to sit on. Beds were very comfortable and clean. Staff were very friendly. As part of being all inclusive you can get table service for your drinks, this was handy however they wouldn't allow you to go to the bar to order during busier times. Most of the cocktails were straight out of a tap, very sweet and not the greatest. You also have to wait until 7pm to be served these, although you can get them during the day at the adults only pool across the road. For the fancier cocktails you need to pay for these. The main thing letting this hotel down was the food. No flavour whatsoever and not very many options. Not good for kids as there are barely any kid-friendly options. However the snack bar had more options for kids food. We went out on our last night for dinner because we couldn't stand to eat the food any longer. If this improved I would have given the hotel 5 stars but it was a huge let down food wise.

natalie bennett

We recently stayed and while there were some positive aspects, there were also several areas that need improvement. **Pros:** - The pool was fantastic for kids, providing a great space for them to enjoy. **Cons:** - Unfortunately, we noticed that our children kept getting cuts on their feet while playing in the pool, which was concerning. - There was a lack of kids' entertainment around the pool during the day. Unless you bring your own floats, there isn't much for the children to do. - The arcade, which was advertised, was quite disappointing and misleading in terms of what was available. - The food options for children were limited. While adults and less picky eaters might find something to enjoy, we often had to order food from outside the hotel, even though we were on an all-inclusive plan. We also found ourselves frequently visiting the on-site shop for snacks and drinks. - Bar food was only available through table service, and we had to skip lunch at the restaurant due to the limited options. - Our room, despite being part of the all-inclusive package, did not include a kettle or coffee/tea facilities, which was a letdown as many other hotels provide this amenity. **Evening Entertainment:** The nighttime entertainment left much to be desired. The kids' disco played the same five songs in a repetitive order, and while bingo was fun, it felt like other hotels offered much more engaging entertainment options. While we appreciated the cost-saving aspect of this holiday, we likely won't be returning . If you plan to stay here, I recommend bringing mosquito repellent for the evenings as well. Overall, I hope this feedback helps the hotel improve its offerings for families

Karolina MSP

We recently stayed at Lagotel in Playa de Muro and had an overall enjoyable experience. We received a warm welcome on arrival and were pleasantly surprised to be able to check in early, which was much appreciated after a long journey. The staff were consistently lovely and helpful throughout our stay. The room was clean and came with a generously sized balcony, though we did experience some issues with mosquitos in the room and bathroom. Unfortunately, the air conditioning didn’t seem to be working properly, which made sleeping a bit uncomfortable at times. While the hotel has good facilities, it wasn’t always easy to navigate. For example, we only discovered the separate adult pool on our last day. Clearer signage or a welcome guide would have been helpful. The food selection was great and varied, which I really enjoyed. However, having labels on the dishes would make it easier to know what was being served, and a few more drink options at mealtimes would be nice — currently it’s mainly wine or beer. The lunch bar by the pool was a lovely touch, though again, drink options were quite limited. I was a bit disappointed to learn that cocktails were only available after 7 p.m., as that’s usually my preferred choice over wine. Entertainment was lively and the bingo was a fun highlight of the evenings. That said, our room faced the stage area, and the loud music and noise made it difficult to get a restful night’s sleep. There’s a lovely beach nearby which is great for a relaxing day out, but aside from that, there isn’t too much to see or do in the immediate area unless you rent a car or take a taxi elsewhere. Overall, Lagotel offers a good experience, but a few small changes — like clearer information, improved air conditioning, and more flexible drink options — could really enhance the stay.

eighteam

We have 0 free (!) Power Sockets, not even next to the bed. So we are not able to charge anything. After asking for support they offered a cheap multi socket, but I need to pay deposit. This is not what I call service. I know other rooms are better equipped, but our’s is like described And it is not really properly cleaned. Overall food (HP) is quite good, pools are fine; kids club and evening program is also fine. Animation team is really nice

Monika Zagorskaite

Good hotel considering the price. It’s true that you get what you pay for. Really enjoyed the food and the entertainment team. Rooms are definitely outdated and need improvement. Had all inclusive+, which is totally not worth it in my opinion. But it was a nice touch to receive a birthday gift, but lots of other things that was promised with all inclusive+ was nowhere to be found. Like bathrobes, slippers, pool towels in the room. However rooms were cleaned daily and the staff was mostly nice. Location is very good, close to local shops and a beach.

Matt F

Honest opinion - hotel for families & kids. NOTHING to do for adults, for couples. Food is repetitive and sometimes of bad quality (Snack Bar food is just hotdogs, burgers, cold fries, some vegetables and made-with-nobody-knows-what croquettes). As a plus, each night there was seafood and pizza which was good. Pans where they prepared the food (or grills) were dirty - breakfast ommelets or dinner's chicken breasts were covered in dark dirt coming from the pans. Buffet is quite smal, NOISY as HELL. Rooms look like airbnb, the beds are uncomfortable and squeaky. The staff in the bars and room mainteneance is great (shoutout to Ilenia and the rest of bartenders!). LOTS of small kids, the only "adults area" are sunbeds on the concrete field next to the suites. Even the "relax" swimming pool was full of families with kids and there are two bigger pools with water attractions. At night poor entertainment, our first night was an experience to remember - at 10pm on the "stage" some girl was screaming to the microphone at the karaoke, kids were hitting each other with snooker sticks at the bar... We wrote an e-mail to guest experience manager, no reply until today. We booked "All Inclusive Plus", pleasantly surprised with Cava and drinks welcoming us in the room. AI+ in reality included water, towels, bathrobes. AI+ zone at the buffet is located in the loudest part of the buffet and can accomodate 12 people in total (three tables). The staff sometimes serviced us and took orders, sometimes they were too busy. The "plus" part was fresh orange juice, the rest of the promised goods such as coffee or ommelets could easily be grabbed by yourself from the buffet, so nothing special. Just a scam to make AI+ pay more for non-existent standards. Branded drinks came in handy when trying to spend a nice time in the hotel. Wouldn't recommend it to anyone who wishes to relax in the hotel. Good spot for trips on the island though and the price - you get what you paid for, actually. Beautiful Los Gigantes and views on the ocean. There's Barcelo Santiago nearby and the quality of stay there is superior. Worth paying more to feel calmer and enjoy your holiday.

Victoria Jade

Couldn't be any happier with out stay! We came for 4 nights with my parents and daughter. The food was amazing along with the snack bar and all inclusive drinks. It was my daughters birthday which all staff at the hotel made sure she had an amazing day, cake delivered to our room and birthday card. This made her extra happy! We have never stayed at a hotel and walked away this happy, we will be coming back within 6 months. Everything was clean and well maintained. Janette and Alex were amazing, best staff there is for any hotel. All around amazing holiday, can't wait to go back.

Emma R

Me & my son stayed here for 5 nights in February, it was our 1st time in Tenerife, I loved the hotel! It's a large complex & it took us a few minutes to find our building after arriving later then expected due to flight delays but I was pleasantly surprised when we located it. The rooms are spacious & is just like a self catering apartment. One of the main reasons I chose this hotel was it had good reviews for vegetarian food, a lot of the times on holiday there's a lack of options or cross contamination with meat/fish. The options here were great! All salad options were fantastic and kept away from meat & fish The hotel has a mini supermarket a couple of shops down which stocks most things you'd need, all the things we did. Staff were really helpful & approachable Pool area was kept very clean The pool was too cold to use for me and my teenage son in February but a lot of younger children were jumping in no problem. It really was like ice though, but refreshing to quickly dip in in the heat. We'd definitely go back & would recommend

Brian Kreulen

We stayed here in April 2025, two adults with one 7-yr old. The good: -The food is delicious with lots of different dishes to chose from. Even if you come close to closing, there's still plenty available. -The staff are very friendly -The pools are very good, we never had to search for a spot to put our towels. -They have random activities throughout the day at the pool, which is great for the kids The bad: -The restaurant is very, very noisy. No matter where you sit, you can't hear yourself think and conversation was difficult. At one point I had to leave for a minute because the constant clanking of plates being cleaned was giving me a headache. -The bar is not at all welcoming. It's too bright and suffers from the same noise-level as the restaurant. They usually only have server on duty, so there's a long line at the end of the day. They do compensate by giving extra-large glasses, but this leads to waste if you didn't want that much. -The evening entertainment area is off-site and is too impersonal. The shows are hit and miss and we would have preferred to have some dancing sometimes instead of shows. This is a personal preference, of course. There's also a children's play area just behind the stage, which is a good idea. -You have to pay for the in-room safe. I feel this is a service that should be offered as part of the room. This is already the case in most other hotels. Conclusion: The negatives far outweigh the positives and it wasn't a pleasure staying here. We won't be coming back here for our next visit to Tenerife.

SamielH

We stayed at here as a family and had a wonderful experience. The rooms were clean, the food was delicious (especially Turkish restaurant) the animation team was perfect, keeping both kids and adults entertained throughout the day and evening. The only thing is the kids aqua was a bit cold, which made it hard for the little ones to fully enjoy it for long periods. We especially want to thank Hande for her kindness and helpful attitude. We felt at home here and would happily stay again.

sophia

the pool area could get a bit crowded at times, which made it a bit hard to fully relax. But other than that, we really enjoyed our stay. The head chef’s dishes were amazing and made each meal feel special! The staff were also very friendly and professional. Overall, we were very satisfied and would definitely love to come back!

Tuana Aymelek

We absolutely loved the hotel! Everything was thoughtfully arranged and the overall atmosphere was fantastic. The restaurant, in particular, was exceptional — delicious dishes with beautiful presentation. Special thanks to the head chef for the incredible quality and attention to detail. We’ll definitely be coming back!🩷✨

g

This hotel is absolutely beautiful. It’s very impressive to look at. The rooms are nice and clean. The pool area is huge and features a number of water slides. The food can become a little bit repetitive after a few days but what is on offer is of good quality, always fresh and hot. The entertainment is some of the best we’ve ever experienced in a hotel, I can’t understate how impressed we were with the quality of shows and live music. There is a regular and reliable shuttle to the beach. We were a little disappointed with the shops in the hotel as the staff in there pester you if you go in which is frustrating as I personally feel you shouldn’t have to put up with that in the actual hotel. Other than that we had a very pleasant stay.

Zg Zg

Very lush resort with excellent customer service from reception till bedroom! Love how attentive staff were at the restaurant. Came here couple weeks ago. The guy at the 24/7 snack area was very attentive and provided excellent customer service. The lady at the Guest Relations was also very helpful and thanks to her I knew more about the different cuisine restaurants and what time different events take place. Staff throughout in general were amazing though in the buffet area and were attentive to bringing us drinks etc, keep up the good work well done. But overall it was a very smooth experience with staff and smooth running of things, would recommend this definitely. Thanks for everything :)

Nic Wilding

After a week at the Ramada Resort there are some pros and cons. The room was fine but the balcony was only 2ft wide. The room was in a bad location as it was above the indoor bar/lobby area which was full every night and very noisy. There was no chance of getting to sleep before 1am and on one particular night it sounded like a fight broke out where shouting and screaming was going on til almost 3am. The food was OK and you wouldn't go hungry and the staff were lovely and really friendly. It was a little out of the way location wise but the No 5 bus from outside the hotel will take you into Side itself and the Old Town/harbour area is worth a visit. We used the Spa and had a massage for 5 days which cost us around £250 for 10 sessions so always haggle to try to get the best price. We went in March and although the weather was glorious the pool was absolutely freezing. The Animation Team tried to get everyone involved in activities and were chatty. A mixed bag really but it was mainly the noise and the rowdiness of a few other holiday makers that spoilt it really which is not the hotels fault.

Carmen FD

This was a great hotel and great holiday! The room was ok, not super up to date but it was good. The air con was working perfectly, everything worked ! The food was divers and very good , tasty. Everywhere is very clean , in the food court and at the pool area. We were a family of 2 adults and one under 2 year old baby. If you go for the all inclusive , you also get the lunch at the beach bar so you don’t have to go back to the hotel! The ride to the beach was for free and the driver was very nice and pleasant. You can also walk to the beach it is a 10 min walk. Everything was good for a good holiday. There are shops and kids club in the hotel too, everyone is very nice , especially the man who runs a designer outlet ( i cannot remember his name) but he was very nice and accommodating! ! We recommend this hotel !

Marsha Chin

We stayed for 4 days 16-18 of us large group. On the last day this stay went down hill as the house maid stole money from our bag. we did not use the safe but we should feel comfortable to leave our bags with our belongings and not have to experience this terrible theft. There are no shops only in the hotel you need a car to stay here and the reception staff need to smile (MEN). Housekeeping are lazy did not sweep did not make bed did not replace coffee,, had to ask for shower gel.

Holly Sharpe

Ant infestation in room & in bed, cold water for showers every day, food was awful and staff were unhelpful. Hotel is in the middle of nowhere and basically on a building site. No shops nearby that were open in the evenings either. How it is a 4 start hotel I will never know. Arrived to the hotel around 9pm to be told to sit down, have a drink and wait for our room key whilst everyone else behind us were being given their room key’s straight away. After 30 minutes we got up to go back over to reception to find out what was going on, and was then told to sit down again and wait longer which we refused and again asked for our room keys. We were very hungry at this point so asked about food, to which the member of staff laughed and said soup. I thought he was joking and that they would’ve put on a bit of food for late arriving guests. I was wrong and all they had was ‘night soup’ which wasn’t on until 11:30pm. So we walked down the road around 25 minutes to where there were supposedly some shops, it was all shut up and completely derelict. Came back for the ‘night soup’ which was just watery soup and stale bread. The food in the restaurant just continued to get worse, we lived off chips for the couple of days we were there before deciding to leave early, and we are not fussy eaters. Chicken pieces were purple and undercooked, turkey ‘kebab’ was full of fat and grissle. Very little vegetarian options too. All inclusive drinks were awful as well. When complaining about the ants in the room there was no apology from the staff, just said they will get the cleaner in. No offer of being moved rooms etc. We decided to book a flight home after 3 days as we couldn’t take anymore. Worst holiday we have ever been on, would not recommend to anyone.

Michael John

Stayed for a week recently from UK for solo trip. Pro’s - Staff are friendly - Hotel is quite nice and rooms are okay (although on the small side) - Pool is nice - Few bars - Food was nice and had a few different options each night Cons - Far from most things we rented a car - Not a lot of alcohol choices - Have to pay for internet (free in the lobby) - There is no night entertainment apart from a little few dances for kids. - Beds are not comfortable - The house keeping never once changed my bed the whole week and when they made the room. I’ll attach a photo of how they left it. - I had to ask reception for the house keeping to refill the fridge - Aircon/hearing wasn’t great and was cold at night - In the evenings everyone has to sit in the reception foyer as there is a very small ‘entertainment’ area. - In the twin room the The headboard is designed for a double bed so where the light and switches is installed it’s just above your pillow making it awkward and can bang your head.

Shahbaz saeed

We stayed at Beach Club Doganay Hotel from 1st April 2025 for 5 nights, and overall, it was a good experience with a few areas for improvement. Room & Housekeeping: The room was clean, comfortable, and well-maintained. Daily cleaning was provided, and bed covers were changed regularly. A 24-hour phone service was also available, which made things convenient. Beach & Pool Area: Both the beach and pool areas were well-kept and enjoyable. However, I did face an issue with one of the pool cleaners whose attitude was sometimes unprofessional. I hope the management addresses this to ensure a fully welcoming environment. Food & Drinks: The food offered a good variety, especially the desserts and cakes, which were excellent if you're on an all-inclusive plan. However, I would suggest the hotel consider adding a few spicy food options, as not all guests prefer mild tastes. Some variety in spice levels would enhance the experience. Staff & Service: Most of the staff were cooperative, and the service was generally good, though there's still room for improvement in responsiveness and attitude in certain areas. Entertainment & Activities: The hotel had a kids' club, a kids' pool area, and nightly shows for children, which were great. Information about daily activities was clearly displayed on notice boards. Wi-Fi & Facilities: Free Wi-Fi was available throughout the hotel, and the indoor pool area was a nice bonus. The beach area was also a highlight. Concerns: The outdoor beach was closed for the first two days of our stay and opened afterward. I strongly suggest the hotel prioritise maintenance and make all key facilities available from day one to avoid disappointment, especially for guests visiting for a short holiday. Tips for Visitors: If you're planning to go shopping, I highly recommend using the local bus service to visit the nearby bazaar. It's very convenient — the bus stop is just across the road, and it takes only 5 minutes to get there. Final Thoughts: Yes, I would recommend Beach Club Doganay Hotel. Everyone has different preferences, and while this review reflects my honest experience, others may have different expectations. Overall, it's a pleasant place to relax and enjoy your holiday.

Vicky Walker

Our first time in Turkey and we weren't sure what to expect but we would 100% go again to this hotel. We traveled as family of 4 with 2 children.Everything was fantastic from the food, entertainment to the staff. Special mention to shaban who was our hotel rep and burkay, the animation team and yosef from the hotel shop who was such a lovely man. The only bad thing I can say about the hotel is the slides and pools weren't open but that's to be expected when not in season. I highly recommend booking the spa package which includes sauna, steam room, Turkish bath and massage. I came out of the place like a new woman 🙂 we found the food to be excellent with plenty of choice. Even myself as a fussy eater never went hungry and plenty of options for children too. The beach is beautiful, no need to fight for sun loungers and there is entertainment and a beach bar with a buffet on most of the day. We booked excursions through our lovely rep which were the pirate ship and buggy safari both of which were well worth the money and the highlights of the holiday. Alcoholic drinks aren't included on the ship so you can take your own on and if you go on the buggies make sure you wear old clothes as you get soaked and very muddy! If you come in march the weather isn't always hot especially on a night so warmer clothes is a good idea. All in all one of the best holidays we have had and we would definitely do it again

Ivona Kacelovic

We returned from vacation yesterday. I was in this hotel for the fourth time but it's already the last. I understand that it may not be the season yet but assessment is a maximum of one point. The room is still bearable but the carpets in the elevator stink, dirt everywhere (old block). I took a photo of the carpet near the elevator. In the dining room there is a bad smell in places, similar to cat urine, the food is poor but I understand that this hotel does not meet 5 stars so I'm not even talking about it. The only big plus is their spa. The girls from Thailand are super. This time I was only there for 4 days so it didn't ruin my vacation but I definitely don't recommend it to anyone who pays a lot of money!

Reza Mosafer

I stayed at the Beach club Doganay Hotel for two nights in December 2023. Many of the hotel facilities were closed, the equipment in the room and the hotel lobby was very old. The food was almost the same but it didn't taste bad. The receptionist answered questions and gave me directions, thank you. The hotel is spacious and connected to Yakhl via an underpass, and the surrounding scenery is very beautiful. But the worst thing that happened to me at the hotel was buying a Turkish bath and massage package for 25 euros from a Kyrgyz agent who was stationed in the hotel lobby. I bought it with her advertisement during a market downturn, but it was very short and fast, in less than an hour, the bath and massage were over. I protested that my package was 90 minutes, but it was of no use and I told the receptionist about the matter, who said that unfortunately the bath and massage are rented by a contractor, however, he said that he would pass the matter on to the hotel manager. But why should a 5-star hotel not have supervision over the performance and behavior of the spa staff is still strange to me and for this reason I do not give a full score. Overall, I do not recommend the hotel to anyone with this management style. The decision is yours.

John Frame

I enjoyed 9 nights in early March 2025. There is a regular city bus that can take you into town. The wifi internet was good. I could hear neighbors sometimes but some of that is to be expected. I stayed in the main building. Food was good and plenty of options for vegetarians and people who eat meat. Beautiful sunsets on the beach. I was impressed with the very fast laundry service. Pleased with the price and my experience. Thanks to all the nice people at the hotel.