Birthday Holidays and Celebrations

Jan

Absolutely fabulous hotel and the location is perfect. The hotel and rooms very well decorated and clean. The ambience of the hotel is amazing. Plenty of sunbeds with poolside bar and snack bar. Buffet restaurant with plenty of variety to choose from. The staff were helpful and friendly and nightly entertainment was good. Close to local shops and bus station. Easy walking distance to the amazing hippy market. Fabulous choice of holiday.

Katie Jenkins

Rooms not big enough to swing a cat, need refurbishment in bathrooms and with paper thin walls. Room service team amazing. Service not enough receptionists.. always a queue. Massages not cheap and not great. Also a 25 minute massage should be 25 minutes not 8 minutes of setting music, getting heated towels or lotion. Lifeguard courtesy not good.. whistles and shouts across the pool. All in all... not what a Hyatt is cracked up to be.

Sharon Mc

Room was very nice, but bathroom is open to room with frosted toilet door. Had pool view & slept well. No towels for 2 days. Some waiters are nice, others not so much. Food just above average, Mexican & Chinese eve. Didn’t try breakfast. The only disappointment was they kept blocking our cards from opening room door for last 2 days, my friend & I holiday separate - so we weren’t together at all times to pay bar bill. Lot of fuss for the sake of 80 euros, we are not thief’s but were made to feel that way. Nice area around & close to hotel.

Elaine Holmes

Hotel great location. Food, half board, breakfast was good, dinner not good, ate out, as plenty of great restaurants nearby, we hired a car and fantastic places within 20-30 mins. Room very small, balcony tiny, cleaned daily, had to ask for fresh towels, bed sheet was not changed during 5 night stay. Pool area was lovely. Service all staff were pleasant. Big let down was at reception, we watched people arrive to a welcome drink and given information about the hotel, where everything was situated.........we arrived and were handed keys, feel everyone should be treated the same. We would return for location, but would do some research on other hotels, as can only book half board, bed and breakfast would suit us better.

Joanne Longstaff

First time at AluaSoul, and I had a fabulous time. On arrival was a quick and efficient check in. Offered complimentary fizz, as I don't drink they got me fresh orange juice. Lovely. My room was lovely, I had double, standard solo use. I overlooked Jarcardo Lounge, so had a beautiful panoramic sea view and fabulous sunrises. My room had complimentary bottle of water on arrival, which was greatfully received after a long day travelling. My room had a safe, fridge, tea/coffee/uht milk (replenished everyday), toiletries, bathrobe and slippers. (From my previous stays in another hotel I had to pay for the safe, kettle and fridge!) The housekeeper on my floor, was a young girl and she kept my room immaculate. She would be starting as I went to breakfast at 07:30am, and would still be busy at 15:00 if I nipped back to the room. I hope this review gets passed on to her, as she works very hard. Floor 5 in building 1. I had a birthday and my son had some flowers delivered and straight away Housekeeping brought me a vase. People have mentioned open frosted bathrooms onto the room but my room had a bathroom that was as an ensuite, walls and a door if that makes sense. No frosted glass onto the main room. Food. I think some of these reviews are very uncalled for. In my 7 days stay. There was plentiful. Always being restocked. The chefs and front of house work extremely busy. In the 7 nights we had a great selection. We had theme nights: Italian, Mexican, Asian. Breakfasts were plentiful and so much choice as was the evening. There were always 2 chefs out the front on the hot plates cooking fresh meats, fish and at breakfasts omelette of your choice cooked for you. Also scrambled eggs, fried eggs cooked fresh for you. Pianist playing a few evenings. And the dining view over the bay is 5 star. Pool area was beautiful and clean. I didn't use it as I prefer the beach. I hired a towel for €10 deposit, returned to you at the end of the holiday. You could change it for a fresh towel Mondays, Wednesdays and Fridays. Evening entertainment was good. Doesn't get a lot of mention as people go to local bars. But if you don't fancy a walk out, it's worth watching, in comfortable surroundings. I had a birthday treat of a facial on my last day. Was relaxing and my face felt amazing. Would highly reccomend. So all in all, I can't fault my stay. My room, the food, the staff team both in the restaurant, housekeepers, wellness centre and reception and the hotel location. Had an amazing holiday thank you Alua Soul Staff Team

Edward Agius

Very long check in process Asked to sign a doc re Data Protection but the doc was all in Spanish with no English translation Checked in at 6pm and receptionist had to go and check if the room was ready. No porter Rooms are not 5 star level No tea/coffee making facilities in room. In a 5 star hotel this is a given One elevator out of order for 3 days Breakfast is good although not a large number of items. Spa very nice and organised. Outdoor pool very nice, quiet and relaxed Nice gardens

Carole Crudgington

This is a large, clean, stylish and modern hotel, but is lacking in the personal touches customers would expect, with this star rating. The weather the second week in May was unseasonably cool, and the hotel was cold. It was often difficult to find staff for service in the bars, especially around the pool areas. It lacks atmosphere and friendliness.

Lodge Taiho

Nice hotel, but it surprised me that a five-star hotel has no complimentary water, coffee or tea??? We even have to “borrow” the water cooker! The comforting points are personnel: great staff at reception and restaurant! The buffet breakfast and dinner are at average level... not to compare with other five-star hotel we’ve stayed!

Culinary Connoisseur

One of the best experiences in Spain. Incredible service by Bernhard (10 star), he really cared to make sure we are happy I thought he was the manager from how hospitable. Hotel is not bad (building is old and they have tried to modernize it, rooms and building a 3 star but the breakfast makes up for everything. Especially when you are on a long drive ahead. Pool area is amazing almost like a Vegas style beach with lots of space and cabanas. I gave this place a 5 star review because the price of the night stay of 68 euros wouldn't even cover the price of the breakfast in most places. So the value is amazing. Would highly recommend it as a 5 day escape from everything and anything.

Anna Young

We stayed in this hotel 3 nights, beautiful hotel and surroundings. Rooms were very clean and up to a high standard, staff were very friendly and helpful, spoke very good English as well. Hotel is up on the hill so it was a bit of an issue going there and back to town/beach but we got used to it, car would be a good option there. It was about 10 minute walk to the beach and promenade. The pool near the hotel was very clean and big enough. Excellent place to stay.

Hannah Wilson

This hotel was the perfect location for me and my friend. The hotel is modern with spacious bedrooms that are calming and have a reasonable size balcony. The reception and pool staff are kind and caring and always there to help with everything! Victor on the rooftop restaurant was a gem, very attentive and kind to us. Make sure you book a dinner table for the rooftop highly recommended to watch the sunset. The down-the-stairs pool gets shadowed by the hotel after 2 pm, so make sure you grab a sunbed on the rooftop! The food was delicious and wish we got half board - you can pay £20 a day for dinner buffet and was not disappointed when we did. Perfect location to get to San Antino and other party spots if needed, taxi comes straight to the hotel door.

Rafal Pi

We had a fantastic stay at this hotel. Our room on the 5th floor was clean and well-appointed, offering a comfortable experience. The rooftop bar and pool were particularly impressive, providing a great place to relax with stunning views. The hotel’s location is excellent, being close to all the main attractions and just a short walk from the beach. While the food was decent, there is some room for improvement. The air conditioning in our room could have been cooler. Despite these minor issues, we highly recommend this hotel for its overall value and amenities.

Stella Nightingale

We were extremely disappointed with this stay. The rooms were beautiful and so was the hotel itself. The reception staff were lovely but pool/beach staff were not.. Charge for beach chairs although it's advertised as part of the hotel. Not enough pool chairs for guests, offer mostly fold-up chairs that are extremely uncomfortable.. The breakfast was shocking, no one serving/clearing tables so as you can imagine, dirty everywhere.. All the food was either stale or floating in water. Worst Melia I've stayed in so far, unfortunately..

Sophie Tucker

Great rooms, clean and we asked room service to come back later on in the afternoon to clean our room which they did. Only thing which makes it 4* is the AC situation. I was with a party of 6 with 3 different rooms and the AC wasn’t working in all 3 of the rooms, upon speaking to another guest in the hotel they said the same, which was very annoying as it was 30 degrees everyday outside. Rooftop 9 on floor 6 was great, fabulous views, staff were super friendly and food and drinks arrived quick I also loved the ambiance of the DJ. Unless you have children, I would say to not go to the downstairs pool as it was very busy with lots of children running around. Breakfast was average however they had a good selection so couldn’t fault it. Overall 4/5 I would definitely go back if I was guaranteed the AC was working- which upon reading other reviews seems to be a common issue.

Chris Bloomberg

We had a great stay at the Innside Ibiza. Stayed for a week, the rooms were great, wonderful view over the bay. and spotlessly clean. The pool area downstairs is lovely, but we also treated ourselves for a couple of days and got the Bali beds at the roof top pool area (Rooftop 9), just amazing and well worth doing. All the team we dealt with were very friendly and couldn’t do enough for us. We had breakfast every day and it was terrific, we also had food and drinks on the roof top pool area, gorgeous menu and cocktails with lots of options. The location is really good but for me the big plus was the beach right out the front of the hotel. Big thanks to Christina and Luis for making our stay so memorable.

Helen Wilson

We started coming to Kos in 1996. We still come back. In 2020 the hotel we usually stay at closed so we came here. We have returned three times and all I can say is it is what a fantastic place. The animation team are fantastic. The bar staff fantastic. The Maids kept our room spotless and the receptionists are so polite and helpful. The bus into town is punctual and very handy I will dare yogi to .not be impressed with the whole hotel. Ultra clean, food is so Good and drinks are great. Tonight the show put on was the best and I would recommend anyone comes to this beautiful place and enjoys their holiday. I wish we could stay longer. Two weeks of pure happiness and fun. Thank you thank you for the best time again.

Emma Maria

Positives first We were in a suite with an upstairs downstairs and it was immaculate, cleaned everyday and the air con worked fab. The view was just beautiful and we got to hear the entertainment at night from our balcony watching the sunset. There was a whole variety of food for breakfast lunch and dinner which meant most days the kids and adults were happy. Drinks are good measures 😂 too good maybe haha. The animator team are just awesome! My 4yr old son can be very challenging and they kept him entertained no problem, he fell in love with Miguel and Kevin and was so sad to leave them!! I'll be singing the sunshine song for the foreseeable! Plenty shaded areas for the kids, lots of shallow kids pools and snacks ice cream served throughout the day for them. The staff can never do enough for you apart from the old grumpy man who serves on the bar at the animator pool! Which brings us onto the negatives .... this man is so rude and grumpy it actually made us switch what pool we sat at because no one wanted to ask him for drinks, he huffed and puffed at us every time we asked for a drink, and God forbid you ask him if he was having a cigarette! I got my drinks slammed on the bar! The hotel shop is quite expensive but we found the shop down by the beach to be much more affordable so started using that. The drinks machines kept going out of order so had to walk up and down the dining room to find one that worked. But honestly they are the only negatives I could pick out of our 2weeks there. All in all it was a fabulous resort and we will most definitely be back!

lennart Langels

The hotel is far away from everything and the service at the reception is not good. Only some of them can speak English and they how can speak English doesn't speak well. The service at the reception is not so well the information is not clear, sometimes incorrect and not at the acutall stand of time. The service at the restaurant is okay mostly the waiters are fast to take the dishes but it's quite normal that some people can't eat when they want because there are no seats left. The pools aren't heated and at a temperature around 15°C (the lake is warmer than the pools).

Sarah Bell

I bit out of kardemena, but service from waiters and waitresses was fabulous. The rooms get a lot of use and air conditioning is a bit noisy but they were well cleaned. Food was good it's very difficult to cater for lots of people but food was good. Highly recommend more sunbeds as people will always leave towels all day and not use them. Mermaid restaurant wasn't great, long waits and I understood what is trying to be achieved but it didn't really work out.

Andrea Hadfield

The hotel was decent enough, not 5 star standard. I would say rooms are basic and quite small but sufficient and the only place in the whole hotel with decent air conditioning. The pools and restaurants are all good and I wanted to give a special mention to 3 of the restuarant staff Alba, John and Jason who were amazing not only great at their job but went out of their way to make us feel welcome and nothing was too much trouble for them. They are a credit to the hotel and I would return just to see them again!

Henry Carlton

This is our second time staying here and I have to say it's a great hotel to bring the family, our grandchildren love the pools and the food the hotel provide. It's not far from the airport by taxi. You can get the hotel free bus into the town and there's a train station nearby that also takes you into town. The staff are incredibly helpful from checking in to Imad and Valentina on the restaurant front of house duties. All the restaurant staff are very helpful and the food is varied. We go all inclusive as it's easier... in fact we've booked for next year. Family rooms are great with views over the pools and sea or mountains. Very clean, housekeeping is very clean.

Wojciech Zalewski

The hotel is located very far from the beach and the walk is difficult due to the expressway. Although there are hotel buses, there are so many guests that not everyone can fit. The meals in the restaurant are good and there is a large selection. The pool is quite pleasant. The service in the hotel is indifferent. During our stay, we had an incident. Six people from our group got stuck in the elevator, for 10 minutes no one helped us or opened the door. The lady who received the alarm in the elevator asked us for the postal code and street. Zero professionalism. When we ran out of air, I decided to forcefully open the elevator. It worked. After reporting it twice verbally and three times to the hotel address, no one answered us and the service was indifferent to our problems (two ladies had to use medical help). The elevator was not closed after this incident! I believe that this situation threatens the health and life of tourists and it should be reported to the police. Be careful with the elevators in this hotel, because it can end tragically.

Carol Caldwell

Hotel is dated in places - our room in particular Our room was also very basically furnished. Also although plenty loungers, again , a lot were very dated, torn in places. Great selection of food at all meals and plentiful. Good pool areas but the main large pool does not have signs showing the depth at the deep end and it is very deep. Entertainment wasn't great. The hotel has a free bus service to the beach. The beach is a good 30 min walk downhill. All the staff were lovely, very helpful.

Jeff Kilgannon

We had a lovely 5 night stay here at the start of October. We were really impressed with everything. Rooms were big and balcony had a view over the pools. 3 pools in total. Pool bar was good with self serve beer and soft drinks. Location is a bit back from the front but complimentary bus is available. It is a 10 mini walk from the train station which is 3 stops from Málaga airport. Food is buffet style and a bit repetitive but is of good quality and always something there to your liking. we would recommend 100%.

Carol Pillans

Loved this place, but did not like the bathroom with no window. The staff are very helpful, especially Imad in the restaurant and bar. Entertainment is amazing, especially the Disney sing-a-long. The food has lots of choices and the snack bar is especially good for children. Suitable for disabled. . Overall an amazing holiday for young and old

Andrew Dodd

Despite paying all-inclusive, the carpark holds around 15 cars for 4000 rooms! I had to park a few times 1km away, and the hotel is at the top of a 30-degree hill! The rooms are tired and need of drastic renovation. There are loose tiles when walking on the terrace and stairs. The room block layout is appalling, needing several lifts and stairs to reach our room. The staff could be a little better versed in manners as it seems an effort for help.The food is mediocre at best! The last night of our stay, I returned the food. It was appalling and cold! I'm sorry if this offends, but it is my opinion, and in no way warrants a 4 star rating! In fact, more in the lines of a strong 2 or maybe 3 star.

callum belk-sumpton

Had a great week as a couple. Very clean and very comfortable, stylish hotel. Great apartment and the staff were very friendly and polite. The restaurant serving Breakfast, lunch and dinner buffet style was fantastic throughout a week stay with many variety of dishes from different cultures. Unfortunately our room had no Air conditioning unit & two single mattresses for the first night but after a complaint at reception it was swiftly fixed. One let down was the shower door unfortunately didn’t close so after every shower the floor was slippery. All three pools were lovely and all heated up by the sun. Towels changed each day and one big grey towel came in handy using the sun loungers. Having the all inclusive golden wrist band allowed us free drinks and food at the beach, pool and snack bars. The hotel is on a cliff face and every room faces the sea. All in all a great holiday destination.

Agata Siwak-Michańcio

Spacious rooms with beautiful views, clean, but could use some renovation. Delicious food, wide range of options every day. Nice place for big groups. The hotel provides rides to the beach multiple times a day, plus a ride to the port once a day. The bar at the beach is included in All Inclusive. The only downside is that the staff did not follow our suggestions about the bed setup and a welcome gift for newly weds.

Allan Drew

It’s a nice resort However on site shop inadequate does not supply fresh milk. You are not given milk for your room so if like me you like a morning coffee when you wake you can’t have it unless you drink it black. Unlike other resorts they do not offer free bottled water either unlike other resorts you have to pay for water although you’ve paid all inclusive does not apply to water. They have a vending machine where water cost €1.75. All entertainment is in Spanish or Portuguese they do not cater for English speaking people So unless you speak these languages You can’t enjoy the entertainment during the day or evening shows. The pool side fitness is also in Spanish So we can’t enjoy that either. The food however isn’t to bad at all it’s pretty good it’s what you’d expect from an all inclusive

Łukasz Ch

We had an amazing 7 days stay in the hotel. We've booked the hotel a few months in advance for a very good price! The receptionist Roberto made our stay even better! He is a professional and kind man with a lot of charisma. He was the first person we spoke to, and throughout the stay, he was extremely friendly, talkative, and welcoming! Please do not listen to the stupid reviews about broken lifts and lots of walking. The lifts work everyday you just need to press the button hard sometimes to call the lift. Also, yes, the hotel is on a cliff, and it takes around 15 mins to walk up from the bottom, but I have a simple solution: get in shape. The food was really nice every day and there was a lot of variety. Overall, we had an amazing stay, and I would definitely recommend it to everyone and come back again, hopefully soon!

nayera tarek

If I can give a score with a minus mark I would!!! Traumatising experience - I would never travel for tourism in Egypt and I am Egyptian!!!! I would not recommend for my worst enemies!!! For starter, no way this hotel is 5 stars, they display the 5 stars sign behind the reception counter, however it does not reflect the truth. The general state of hotel is tired and run down. In the room, the shower was broken, very tired and outdated interiors - looks like used furniture you buy from a charity shop. Talking about the service, it is attitude (take it as it is or leave it ) across the whole team. We never had a towels in the rooms despite asking for some several time and complaining to the reception. No one is willing to do anything for you as a guest. No communication skills whatsoever. The food is another thing, very basic, undercooked and you can tell they don't even have standards in this kitchen. No values for money of course, it was so bad we had to cancel the reservation 3 hours after we arrived. We made the reservation through booking - was totally misleading pictures and marketing to the verge it being freudulant-but was not allowed to leave review there as we cancelled the booking

Frankenstein

Definitely not 5 star hotel. Broken a/c in multiple rooms. Hard beds, horrible room service. You call to order food to the room and they yell on the phone repeatedly what do you want. Once You tell them they just hang up on you. This the second time in 2 days I had issues with them. You definitely get what you pay for. I would suggest staying in genenia city. Alot of things to do there. Nicer hotels with endless food and shopping options. Nana inn hotel is the center of the fun. More modern and better service!

Maria Cajavilca

I don’t use to leave a reviews but I have to do it this time. I don’t understand how the resort has obtained 5 starts, actually that hotel is value not more than 2 start, horrendous food, rooms are tiny (I paid for family room, they put an double bed plus another single room and I can’t move in the room, I talked with the Mananger and reception and told me the all the rooms are the same) all furniture are dated and horrible, the towels are re wash thousands of time. I visited many countries around the world and in Sharm is my second time but this hotel is the worst that I have seen. I paid also the hotel taxi to collect to us at the airport, we wait 2 hours at the airport non body came to collect us, I called the company non body answer the phone. The air conditioner failed twice in a week. They won at the Worst and worst in the world.

M K

Not a good one in my opinion. The room was bad. AC was too hot. Rest room water had a yellow-ish color. The shower drainage was blocked. Golf car is not available to take you to your room/reception anytime you’d like to. Definitely not a 5 stars hotel.

Abu Mohamed

The worst treatment you could face in your life, they are not cooperative at all, and if you face a problem in the rooms, it is never solved. All the employees at the reception are uncooperative and speak badly to customers before leaving the hotel. They search for anything, anything, in order to pay fines. They do not know the laws or the types of residences in the passport office because they are not educated. I advise anyone not to come to this hotel because you will regret what you paid. Thank you.

petra bode-hammer

A dream vacation. All the staff were very friendly and accommodating, excellent food great variety. The beach is accessible via stairs but there are handrails to hold on to. The beach is so beautiful, lots of space, which makes the walk down the stairs definitely worth it. Rooms are outdated but very clean , like the entire rest of the place, bathrooms, pool , restaurant etc . Highly recommend if you don't mind the outdated rooms, I sure wasn't in my room enough to have this be an issue. Will definitely come back.

Nicola Washaya

It's a lovely hotel but could do with improvements here and there. The hotel needs updating, only minor things but they could make such a difference. There isn't a lot to do and not enough information regarding excursions. The breakfast menu could do with a little boost. The dining area is a bit dull as well. Maybe soft music in the background would help and have pictures that are lively on the walls. The main pool also could do with music in the background at all times. Then for those that want peace and quiet, the middle pool and the kids pool could do with no music. An activities coordinator would be beneficial for the hotel as well. There were a few games at the main pool but they were not lively enough. The snooker/pool tables are randomly at the end of this open space. Not very inviting and there are no instructions as to how you play. A notice on the wall telling guests what is needed would be nice. This hotel has so much potential and just needs the right people with the right attitude to make it an epic hotel.

Hranush Manukyan

Great place, nice vacation overall. The hotel is a bit old, but fine in compromise to the scene and place and all the efforts and friendliness of the personnel. Everyday cleaning the rooms, very very accurately. Everyday new towels. Food could be a bit more diverse. For a long staying can feel the same everyday. Downsides: Too many people smoking at outside cafe/bar area...felt disgusting for a non-smoker/allergic person... And there should also be a kind of a note that the beach is CO(clothing-optional) especially for families travelling with kids.

Łukasz Mews

Before choosing this hotel, I read a lot of reviews, both positive and negative. Many of the same issues and highlights kept coming up, so I’d like to share my family’s own experience at this hotel. I'll start with the positive aspects and then move to those that were less pleasant. So: 5/5 ***** - Service: The staff was extremely friendly, always kind, and ready to assist. We felt genuinely welcomed by every member of the team. 4.5/5 ****½ - Entertainment Team: They brought incredible energy and joy. My kids loved them, and their activities made a big difference in our stay. 4/5 **** - Rooms: Although quite old-fashioned, the rooms were very clean, and sometimes the staff would even surprise the kids with little animals made from towels. On the downside, we only had two power outlets in our room, which felt inadequate given today’s technological needs. A big plus, though, for the air conditioning, which worked seamlessly. However, we did miss having a light on the balcony. 3/5 *** - Hotel Ambience: The hotel itself has an old-school vibe. Built in 2007, it doesn’t appear to have changed much since. There are a lot of empty spaces, which, at times, made walking down the corridors feel a bit eerie, especially with the lack of clear signage. We also noticed quite a few maintenance issues, like hanging lightbulbs, and there wasn’t always timely upkeep from the staff. 3/5 *** - Pools: The pools are beautiful—two large ones in total—but only one was accessible, and it was located far from the snack bar. The other pool, closer to the bar, was unfortunately closed. The open one was quite a walk away and quite cold, so we had to make compromises. 3/5 *** - Snack Bar: It was closed more often than open, and when it was open, it mostly served lunch food, which left us with limited options between meals. 3/5 *** - Drinks: Drinks quality varied significantly. If you tipped, you’d get a decent drink, but overall, it was hit or miss. The drinks were inconsistently prepared, often weak, and didn’t meet the standard expected for a four-star hotel. 2/5 ** - Food: The biggest disappointment was the food. It was practically the same every day for seven days. By the second breakfast, I already knew what would be served. Lunch was underwhelming, and while there were occasional variations at dinner, presentation and quality didn’t quite hit the mark. Limited cheese options (one type, for example) and drinks from the dispensers tasted off and would often run out, even early in service. Morning coffee tasted generic, and tea and coffee were not available during lunch or dinner, except occasionally at night. For a four-star hotel, it was quite underwhelming. I'd also like to mention that the food often lacked clear labeling, with sauces or other condiments left unidentified. 2/5 ** - Games Room: One of the key criteria for choosing this hotel was having an enjoyable games room where I could spend time with my children. Unfortunately, this was a letdown. Of the three pool tables, only one was working and poorly lit. The air hockey puck was too damaged to use, and most of the other machines were unplugged. The ping-pong table was usable but in an extremely stuffy room. One final point is that there was only one lifeguard across all pools, often on his phone. Overall: We spent seven days at this hotel, actively trying to focus on the positive, and we managed to find it. We got away from our daily stresses and soaked in some breathtaking views. The beach was stunning—probably the best I’ve ever been to. We ate, drank, and made memories. In the end, we enjoyed our break and will remember this holiday.

DANIELA SALES

I stayed with my family for 4 nights, and it was a fantastic experience! Every member of the staff was kind and helpful. The views are breathtaking, and the hotel itself is expansive with plenty of options for activities. The food was excellent, offering different dishes each day. I highly recommend this hotel!

Michal Lushi

We had an exceptional stay at this lovely hotel! The dining options were impressively diverse, featuring a wide variety of meats, fish, side dishes, vegetables, fruits, desserts, and delicious ice cream. The restaurant, with its cozy atmosphere and stunning sea view, was a highlight of our experience. Access to the beach is very convenient, The beach area was pleasant, with sun-beds available. The hotel maintained two beautiful pools, both featuring a lively atmosphere with music and breathtaking views. There’s also a designated shallow area for children, along with a gaming room to keep them entertained. The staff was friendly and engaging, providing excellent service - multilingual, speaking German, French, and English. They were incredibly welcoming, always smiling, and eager to assist in any way. Overall, we had an amazing time and highly recommend this hotel for anyone looking for a fantastic all-inclusive experience!

Aleksandra Pa

I spend 9 days with my family on all inclusive. The hotel was very nice and spacious. The food was good and the service was also very nice. The choice of food and drinks was impeccable. A big plus is the sunbeds on the beach and a small bar, a very nice way to spend time. The downside is that most of the activities were conducted in French and not always translated. The hotel is generally worth recommending .End of season lots off sale and much more quiet. Weather 23 degrees and not much sun in that part of Create.

mrvinov

I was with my partner on a week's holiday, I definitely do not recommend this hotel if someone suffers from asthma. The entire hotel smells incredibly of chlorine, which made it hard to get out of bed in the morning plus a sore throat. I will also add that people using wheelchairs or the physically disabled will have problems getting to the hotel or moving around on its premises. Apart from that, the hotel is really nice, nice views and we got a nice room (for an additional fee of course). Hotel service at a high level so there was nothing to find fault with. Animation only in French so if someone wants to go to this hotel with children, please keep that in mind. The drinks at the bar were very weak, the wine from the restaurant was much stronger, strange. Souvenir shops at every turn are a big plus, two supermarkets right next to the hotel are also a plus. The sea is about 200 meters from the hotel, so very close. Greetings to the entire hotel staff and management! 🩵

Dzejkob VXR

I stayed for 9 nights and had a generally good experience here. Reception staff were helpful along with polite and informative . The hotel in generally nice and clean and in good aesthetic condition. There are loads of sunbeds outside in the pool area.

Nella Pompová

We were at Mitsis Bali Paradise for a week, from Sunday to Sunday. Everything was fine. The food was good and very tasty. The only thing that did not suit us very well was our room, it was not spacious enough for us. I want to praise the hotel staff, at the reception, at the bar, at the food, everyone was pleasant and helpful. Near the reception you will also find a shop where you can buy souvenirs or something you forgot to take with you.

Chris Baxter

A beautiful hotel with professional, courteous and attentive staff. We received a very warm welcome from the start. The hotel is spotlessly clean and even smelled delightful. The gardens and pool areas were maintained to a very high standard. We would highly recommend the preferred option to take advantage of the better facilities and perks. The spa is a great addition and reasonably priced for the aqua circuit. Breakfast in the preferred area was exceptional with a huge choice from the usual cooked items, fresh fruits and continental options. Well worth the upgrade.

Allie Wickens

We had a lovely time. Staff very friendly, very nice food great for kids and grown ups (pizzas were awesome!) pool was lovely. It was a shame the jacuzzi was closed all week and the sandpit and a few other bits needed love. Location is good but not if you have any mobility issues just because shops are down a hill into town. Recommend!

Neil Gleave

Brilliant holiday , from the minute we entered the hotel to be welcomed with cold towels and a glass of wine , through to the day we left . Food was great with plenty of choice . Branded drinks at the bars . Entertainment was excellent. Rooms and hotel was spotless clean .Staff were attentive without being obtrusive. Hotel location is between the town and the marina, so plenty within walking distance. My wife needed a mobility scooter which was hired through the hotel at a very reasonable rate. I'd recommend the hotel to anyone .

valentino alaia

We booked a peculiar room two months in advance, paying some extra, but when we arrived there, they said the room was not available and they’d give us another room. It was not the same type of room, looking at the pool and not to the sea, with noise in the evening. We were offered no compensation or at least excuses for this unprofessional behaviour. Anyway the hotel is very well located; the kids club has to be improved. It is not what you expect from a Hyatt Hotel, but still a good 4 star hotel.

Karen Burton

What a wonderful hotel. Views were amazing, pools clean and plenty of sunbeds. We were Bed with breakfast and the choice of food was vast with everything anyone could want. Staff really helpful and happy,rooms clean and comfortable.We were preferred club and it just made the difference. Will definitely be back next year!!!.

Pauline Arrowsmith

Had a great time the hotel was lovely and clean. Had a huge choice of good food . The room was nice and clean. Our beds were made every day had fresh towels. Only draw back was the huge queues at the bar only had one member of staff serving. Apart from that the staff were very welcoming . Will definitely book again for next year

Miggsy

We arrived at the Cristal Park Hotel in the early hours of Tuesday morning, during our check-in we the reception person didn’t explain to us what was included in the (Ultra Premium) band, how we go about the bus times for the other resorts, so the kids ended up missing out on visiting the other resorts as we only discovered their was a bus timetable on the wall at reception two days before leaving. The hotel it’s self is like walking back into the 1912 the reception area is out dated ie (Like the titanic lobby). Our stay here was wasn’t great we had to make our own entertainment (recommend to bring a speaker) as you will need it. Also we was not told about the games room for the kids until the last two days of the holiday, so the kids ended up missing out using that. As they definitely show more gratitude and respect towards the Spanish, and the entertainment every night for our week stay was more for the Spanish then the British, Irish and Scottish. We had to sit outside every night were there were hardly no chairs or tables to sit at, the Spanish was rude and disrespectful towards the English. The only staff that were nice towards us showing us gratitude and respect was the bar staff. The restaurants were lovely but always had flies around the food areas. The room it’s self on inspection there was dead skin and grime above the sliding doors leading to the balcony. And also there wasn’t enough deck chairs on the roof for all the guests. On checkout day: We handed in our wrist bands and we were unable to use them to get drinks once checked out. My overall customer experience was pretty poor and they definitely cater more towards the Spanish than the English. My overall rating for my stay: ***

Tina Williamson

Hotel a little dated but was clean, and the rooms were cleaned every day. No welcome pack only a few cans of fizzy drink in the fridge & a bottle of prosecco which was fine. The location was excellent! The food was more than excellent! Plenty to choose from well cooked and lots of flavour. Beds and pillows very comfortable. Bathroom clean but again dated bath could do with renewal but still usable. Water pressure great. Amenities great! Staff in all service areas were brilliant.

Wallace Scott

Just got back from a week’s stay at the hotel. Like most we were worried with other reviews! I can say my fears were NOT warranted and we had a very pleasant stay. We had a lovely double bedroom with balcony, the room was clean (smelled of bleach on arrival) and cool with air conditioning. The rooms were cleaned daily and all staff were very helpful. The hotel has a very relaxed feel about it, yes it is a bit dated and the lifts run slowly but it’s a 3 star hotel! You get what you pay for and more! The food was a bit repetitive however every night we had multiple plates and always found something nice to eat. The queue for the bars can sometimes be a bit long but no more than 5 minutes, just be patient and wait. The beach is only a short walk from the hotel, loads of bars around too! Overall we would recommend to others, please don’t listen to the negatives, clearly these customers want 5* service wherever they go!

***Batmummy ***

Lovely hotel, daily room cleans, lots of choice in buffets on two floors. We chose minus 2 floor for a quieter meal. Rooms are basic but nice enough. We were lucky to get a balcony. Swimming pool freezing but ok once you are in! Poor bar great - just wish there were better snacks. Queues at bars are a problem but not the end of the world. Lifts were ok, slow at times. I wish the coffee machine was on at dinner times, the coffee is so good! Would stay again, good location, clean and staff nice. Dont get why some reviews say Spanish people are only served at certain bars etc. that’s simply not true. We made the effort to speak to Spanish people and got along great with them. The Spanish grandmas were so sweet to my kids and grandchild. Treat people how you want to be treated.

Jonathan Cuthbert

Stayed at this hotel for a 4 night trip me and my partner. The rooms are standard but clean etc couldn't really say a bad word about this hotel only until we came on the day of leaving when we checked out the man at reception said he was sending someone to our room to check we could receive our deposit back, he said everything was fine and we would receive our deposit back in our account and it could take up to 3 working days and gave me a receipt. Its now been 2 week and still no money been put in account. Its a shame the hotel have done this as I probably would have stayed here again and recommend it! I definitely won't be now. If someone please could get intoch with me regarding this issue I would be great full.

Harrison Kemp

Had a great time at the resort. I Spent five nights with friends at the hotel all inclusive and couldn’t be happier with our experience. The rooms were well kept and tidy. The staff were very friendly and were doing everything they could to ensure you enjoyed your stay. The hotel was roughly ten minutes walk from the town so it was easy to enjoy the night life but it was far enough away to avoid any noise while trying to sleep. All together I would highly recommend it! 👍🏻

Claire Johnson

If you are wanting nuggets, chips, fry ups this is the place for you. But definitely lacking veg and fruit and anything remotely healthy. Lots of greasy fry up breakfast which is served 9-12. Beware when you book in they want 50 euros deposit per person on one card. They also charge you for drinks tokens but don't give you the money back. All inclusive drinks stop at 7pm. Music good at poolside. But full of stag dos. If leave early they don't give you any breakfast. Edit, Several staff were asked about returning drinks tokens but we're declined. Also, 200 euro deposit still not returned - room was checked at end of holiday and confirmed all OK, was told deposit would be returned but still waiting

_Henruuu_

Lovely, friendly staff who just want to give you the best time. Rafa especially is absolutely amazing, we had the best time with him and he absolutely made our holiday. Only a few minutes walk from the strip, quite a steep walk at times but that only leads to hilarious drunken moments with friends. Would definitely come again!

Joanne McCloud

Staying at the BC now. The rooms are clean and tidy , there is everything you need in the rooms. The staff were very friendly and always helpful. Special thanks to all the Staff especially Johny , Rafa and valerina these guys are all assets to the BC resort. All areas of the resort and were clean and tidy food was good. Cocktails are amazing. We will stay here again

PC Kings

Hotel is well run, clean and overall good. Only reason to visit reception was to get information. Not central to Benidorm but well within reach on public transport. A small great beach within a 10 minute walk with the long beach to the old town within 10 minutes. Great views overlooking the mountains. Better views if lucky enough to get a seafront view which we weren't. The food was nice enough and last night's food was really tasty. Coffee is not nice.

Mark R

I thought this Hotel was lovely. No problems at all. Ana behind reception was very professional, friendly and polite. Food was plentiful and a great range of range catering for all. . The views from the cocktail bar were amazing. We would definitely stay here again.

Rowena Lewis

Lovely hotel. Beautiful breakfast. Pool is clean, room is okay. Not the best but will still come back here. Room is big. Good service. Good value for what we paid for. About 20 minute walk to the beach. In a quiet place but loads of shops, restaurants, supermarkets nearby. Quite far to the main old town but we love walking so it's a good exercise for us.

zuzanna Bogusz

AVOID THIS HOTEL! WORST HOTEL TO EXIST! Staff are rude not helpful at all. I paid for all inclusive, the food is disgusting for the money you pay. The drinks are NOT included in the all inclusive, so you have to pay separately. In the reception they tell you that if you upgrade £14 to a premium all inclusive you will get all drinks you want for 24hrs which is a lie. We upgraded and still had to pay for cocktails!!!!! Bar staff are extremely rude, even got told “ I don’t care what you want” and some bar staff don’t even speak English. Do not come to this hotel as you will be disappointed.

Roque Segadevieito

There are so many positives about this hotel but without a doubt their one strength is their staff - they were singularly amazing. They immediately made us feel at home - friendly, helpful and good fun. Well done to all of them but a special mention to Camila and Begonia. As always with these sort of reviews, if you're the kind of person who is polite, appreciative of people's hard work and treat them with respect, you'll love the staff here. The food is really good. Great variety, good salads, some cracking dishes and you're never far away from a good paella! We were here during Halloween and I have to say they went out on a limb here and really took care of the kids that were in the hotel with a massive trick or treat round of the hotel and a cool little homemade terror tunnel. Downside? Well, yes there was one. Our room was a little tired - 0501 in the smaller tower. We had a faulty shower, a dodgy cistern and some open cracks in the wall - it just wasn't what we have been used to from this hotel. We ended up being moved which took a couple of days and that took its toll a little. That being said, we came away having had a really good week. The staff in the hotel very much made it so a big thanks to them.

Daniel Hawkins

The hotel itself was adequate. The rooms were a little shabby, but you get what you pay for and they were spacious and comfortable. All staff were very accommodating and answered any questions you had readily. As a vegan, the options were limited but what was available was to a good standard. Had I been a meat eater on this holiday the restaurants would have been excellent with plenty of choice and all the food looked well presented and tasty. There were a LOT of mosquitos so I recommend taking a good bug spray and making sure you cover head to toe, particularly in the evenings and in the area of the mini golf and by the water. I must stress that this is not a failure within the hotel, you can't really control nature and we experienced the mosquitos wherever we went. The pharmacy that was next to the hotel was excellent and provided good products and advice. The evening entertainment was actually quite good, particularly the Kenyan Acrobats and the wee kids disco that precedes it was good, with the entertainers being engaging and highly energetic. All in all, I would go back here. A lot of reviews give this place a bad rap, but I think people need to temper their expectations versus what they are paying and the fact that it is a 3 star hotel.

Dave Wadkin

We went all inclusive and the food was limited choice and not very nice nothing really for the kids just chips although the snack bar burgers hotdogs and chips were a hit. The staff are amazing and the rooms clean and air-conditioning is good. There are a few pools closed off due to damage. The location is great we went out to eat at night plenty of nice places very close. It's a 3 star so it is what it is but if your coming all inclusive be prepared for the food. I would not go back

Jack Cutforth

Near to the beach, the rooms are spacious, but seem tired. The dining hall seems to be always over-packed, food is fine. The all-inclusive is fine, but there are more restaurants and activities that don't fall within the all-inclusive price. Wait-Staff don't seem amazingly happy to be here, couldn't blame them; BBEvents (tour event booth place) wasn't open any of the days we were here. All staff spoke multiple languages are were as helpful as they could be

Amy McCormick

Can’t complain about this hotel as it was amazing for the price of it, however I did not appreciate the way I would be in the shower come out in a towel and I have cleaners there, I didn’t put my sign out so why they let themselves in I don’t know. And even when I said I would like to change please leave they spoke to each other and continued to clean. This happens on multiple occasions including while I was having a nap. What’s the point having a sign to let them know if there gonna come in either way. Other than this holiday down side the pools were good and staff outside hotels were lovely.

Anne Glennon

Great place to stay, we spent a week self catering. Rooms were clean, staff were super helpful great evening entertainment great location for the area for bars and restaurants. Some hints based on some bad reviews I seen before I went: - your room is cleaned every second day, you need to leave out your clean room sign. If you need extra towels they will provide them in reception or a cleaner on site. - the hotel is massive with multiple buildings and reception areas so one is always close, we did not find it noisy at all. - there are 10 pools at the hotel the main one is busy all day, the others are generally quiet. - buy mosquito repellent, there are lakes nearby and Alcudia has swarms of them, you can pick up the super strong one in the chemist across the road, paint yourself in it for the nightly entertainment. Overall we had a great holiday, would definitely return in the future.

paul rackley

Great hotel, we went as a family with 2 children on a b&b basis . Hotel was clean,rooms were good, buffet breakfast was amazing. Staff attentive to detail, friendly and always busy . Pool setup was very good, with a lifeguard on duty. Plenty of entertainment, for the children and also good evening acts . Handy shuttle bus to beach. We all really enjoyed our stay there. One minor thing ,a socket by the bed would be handy.

rachel andrews

We had a fantastic time at the Lagotel. We booked a family room which was adequate space for a family of four. The room was cleaned daily along with fresh towels. The breakfast was lovely with plenty of options-we were spoilt for choice-and the snack bar was very reasonable and the portions of food were very generous. There was a friendly atmosphere throughout the hotel, day and night. Although there was a short queue for the main pool before it opened, there were always enough loungers available and the entertainment team provided activities throughout day. My son loved all the activities, especially the children's water bingo. The lifeguard was a real presence, chatting with the holiday makers and was always on hand to help with any issues. The nightly entertainment was certainly our highlight! The visiting performers-especially the Queen tribute- were great. I would especially like to thank Fabian and the rest of the entertainment team for all of their efforts. They worked really hard to ensure that everybody was having a good time and we all looked forward to the party dances every night. We hoped to find a hotel which was clean and reasonably priced with a happy buzz and this is exactly what we got! Thank you Lagotel-see you next year!

Brigita Ūselytė

We booked this hotel randomly, one night before our vacation, because our previously booked hotel was tragical. And what can I say it was really amazing ! Good place for travelling, amazing plenty of variety breakfast, good animation in the evening, comfy beds, good ac in the room, nice pool areas. We liked it a lot. Highly recommend !!!

andrea mayes

Had a couple of night stay here. Super clean rooms, beds made and fresh towels daily. Communal spaces all super clean and maintained. Stayed B&B, reasonable food at breakfast, lots to choose from. Easy wander to the beach (about 10 minutes) choice of 3 pools at the hotel.

Lisa Sadler

Very clean rooms with very friendly cleaning staff, the restaurant caters for everyone, didn't have a day when couldn't find something to eat. The bar you did need to queue for drinks at busy times, staff always smiling though and welcoming. Reception staff were very helpful with any queries and again always smiling.

Alexander Panek (Salutalexandre)

I recently stayed here and had a generally enjoyable experience. The Great: The food was exceptional—definitely 5 stars! Service was top-notch, and the pools were a highlight. The Good: The hotel itself and its location were convenient and comfortable. The Mediocre: Overall ok, but room cleanliness, especially in the bathroom, could be improved.

Brenda Jameson

We are here at this minute and are having a lovely relaxing time. The rooms and hotel are spotless. The food is plentiful and varied. It's not too full at the moment so there are lots of sunbeds but sometimes the dining area is quite full and busy. The staff are lovely and helpful. One of the major gripes is the only evening bar, the que for drinks is ridiculous, limited bar staff and guests requesting cocktails take up time, an independent self service machine for beer would help. Location is good but it's a downhill walk to main shops and beach. Buses run regularly along to other resorts which are quite cheap.The weather this time of year is sunny and not too hot.

danny holmes

We have returned from our holiday today. The hotel is great for families. If you want a good spot by the main pool or the kids pool you have to be up early but there is a third pool that is much quieter. The staff were all very good especially Tito in the restaurant who is always making a fuss of the kids and welcoming. The entertainment staff are excellent and full of energy but not in a in your face type 9f way and there is always something going on for both kids and adults. The food was good on all theme nights except for the chicken being under cooked on one dish on one night but there was enough choice so this didn't matter. The drink selection is excellent especially for an all inclusive as when we have gone all inclusive before it had been very restricted but not in the case of the allegro. The evening entertainment was excellent whether it was the entertainment team or one of the many brilliant hired in acts it was engaging and well above the level you may expect elsewhere especially as it is in with the price. The kids pool has an excellent waterslide which has a person overlooking it all day so the safety of the kids is taken care of. There are a few decent shops close by and the beach is only a 10 minute walk away. The air-conditioning in the rooms is good and there are blocks with lifts and ramps for disabled access. The whole place is cleaned thoroughly on a daily basis. All in all we had an amazing time, I'm the type of traveller who usually tries different places when I go away but we have decided to go back again next year and to put that into context I have never done that before ever. Well done Allegro Isora and thankyou for an amazing holiday

Andy

A Re-review from day one. Hotel room:- No safe in our room, to find 2 days later, it was removed for repair, another room was offered 3 days in, but this was too much of an inconvenience to us. We just did without and had to carry out valuables with us all week. We should of been told of this at check-in. Only 1 mirror in the room, which was in the bathroom, no long length mirror available in our room. Room's have been spruced up (wall papered and painted) but still look very tired, not to our previous 4 star quality from other hotels. Towels /Beds changed every day, there was lots of dust under the bed, yet a sign underneath saying "we clean under here too"! Water pressure issue in block D from around 17:00 HRS - It was like a caravan shower - we also had a water outage for 3/4 hours - no communication was sent out to guests - this would of been appreciated, instead we were told water would come on at 20:30. After wanting to speak to a manager, they offered us a room to shower. Food/Restaurants:- Can be very loud at peak times, I advise you go as soon as they open for lunch and dinner, the Spanish like to eat later on. Food was repetitive for breakfast as expected. Dinner was hit and miss as there was a lot of fish options - not something we're fans of. Staff:- All friendly enough, bar staff were great (Juan Carlos very friendly) entertainment team worked really hard - they make the hotel. Location:- A 15 minute walk right out of the hotel will bring you to a number of bars/shops and restaurants. We took a trip to Los Gigantes for an evening - the bus runs regularly and is about 3 euro each way. Otherwise, a quiet immediate area outside the hotel. Entertainment:- Evening entertainment was good from what we saw. A little late for the kids disco at 9:15 then adults at 10:00 for an 11:00 prompt finish. It would be nice for the entertainment/disco to continue a little later but this may be down to licensing. Would I go again? No - The lack of a safe/mirror and water pressure/supply let the hotel down aswell as damaged flooring/render. The location was also not great for us. (No fault of hotel)

Margaret Wood

Fabulous time with 6 adults and 3 children. This hotel was amazing for the children, it had everything they could possibly want, from pools, 1 with a large slide, games room, table tennis (10€ deposit). Lovely poolside animation team, daily aquasize and activities. Loads of sunbeds. It also had a self-service mini laundrette, which cost 5€ for an industrial sized wash, including detergent (Great when you've taken children, who like runny egg sarnies). Always a good choice of food, themed every night. Such as Asian, South American, etc. Great snack bar, around the pool with a bar and also a self-service drinks area. In the main bar area, they serve trays of sandwiches and fruit late on. We never figured this out as it seemed to open at midnight and close 1 minute later (that needs looking at by the hotel). You could have any drink you wanted, including a nice Cava on the AI and the bar staff we're lovely. The rooms are apartments and very clean. They had a 2 ring stove and microwave but no pans to put on the stove and did not have a kettle. The hotel needs to look at this. Possibly provide kettles, and some tea and coffee, etc. It would have been nice to have a cuppa on the lovely balcony (waiting for grandson getting up) The bedroom was comfortable and had a ceiling fan, which I loved. The rest of the apartment had free air-conditioning. I would definitely recommend to family's or people who want to relax in a lovely hotel. It's very hilly around the area. Gorgeous views of the sea, wherever you are but no way to get to it. A nice restaurant over the road and a bar overlooking the sea, which did fabulous cocktails, 9€ each. Recap. Fabulous hotel, needs some tea/coffee and a kettle in the room. Maid service, way too early (just after 8am) We're on holiday and don't want to get up. Great pools, bar and food. Apart from the dodgy sandwiche issue at midnight (still confused). We have decided to take the kids back next year, so would recommend and can't wait.

Mariana Dzherelenko

Nice and beautiful hotel. Good housekeeping service. Good location, around shops. VERYYYY BAD quality, not fresh and the worst taste of food I ever ate. Cleanliness of dishes you can see on a video🫣 My baby and me badly poisoned so half of our “holiday” we spent in a room trying to heal ourselves. My partners watch “disappeared” we reported to reception but nobody care. Most of Staff not friendly even I would say ignoring. Helpful - guest service. Pools are cold we couldn’t use any. I see so nice potential in that place, but so disappointed Unfortunately not recommend at all especially if u choosing 5 star hotel with such a service🤕😓🥴 For not small money ….

joey michiels

We've been here for the second time, last time was 2 years ago and the second time was last september this year. But we won't be come here another time. The pool is beautiful, and there is room for everyone, but you do have to get up at 7 am to reserve a place with your towel. The floor around the pool doesn't get cleaned enough in our opinion. The room is nice looking and space enough, but when you want to shower, you only get little bits of water out of it. I can understand that the staff won't get treated the way they should, but a smile here en there to the people who do treat them right would be better. But there was 1 bartender in particular that was amazing, Murat from the adult pool/ relax bar. He is a lovely guy who will make a small chat, bring you your (great tasting)drinks and deserves a raise😉 thanks Murat!

Zoe Counselling email

Very impressed. The Hotel management have been very helpful in sorting out an issue I had. They couldn't have done more for that wasn't their fault. Bed was too hard for our liking and so they got housekeeping to add another layer to mattress. Location great Staff great Hotel great The Guest relations manager specifically came and found me to sort my issue out so I'm very happy. I'd recommend this Hotel to families as the kids love the slides etc.

dominika betakova

Our stay was nothing short of amazing. The service and food were exceptional, exceeding all our expectations. The resort offers an incredible variety, with three stunning pools, seven diverse restaurants, and a fantastic water park that kept us entertained throughout our stay. The entertainment program was a highlight, with activities and shows running both day and night, ensuring there was never a dull moment. From the moment we arrived, we were warmly welcomed by Abdullah, who went above and beyond to assist us. Whether it was helping with our luggage, guiding us to local markets, or providing directions, his friendliness and helpful nature truly made our stay special. Fully satisfied and looking forward to returning!

Jamie Hall

Massive shoutout to Murat, the adult pool bartender. Highlight of our days, attentive, nice man who will bring drinks over once he knows your order! Don’t forget to tip!! Amazing stay, attentive staff, great service and top quality facilities. Daily activities (water polo, darts etc) and good entertainment at night. All restaurants are high quality also, with lots of options!

Harshida Pandya

Disappointing Stay – Poor Service & Limited Food Options Our stay at the Ramada Hotel in Turkey was very disappointing. As a group of 11, we experienced several issues: Cleanliness: Our rooms weren’t cleaned for 3-4 days in a raw, with no towel changes and unmade beds. Room Service: Service was delayed and not up to standard. Food: The food was repetitive, with the same options for breakfast, lunch, and dinner. As vegetarians, we found the choices extremely limited. Apart from that every night we found drunk people making a mess around with other people. Overall, the hotel did not meet expectations, and we would not recommend it.

Hasan Abbas

Staff not friendly, food is cold, flies everywhere, cats roaming about in the restaurant area, service is mediocre, staff cannot speak English. Last year we went Sundia Resort by Liberty in Dalaman and it was absolutely wonderful! Perhaps look for another hotel/resort other than this. We came upstairs from breakfast and found the room service lady who was firstly not wearing any uniform, already in our room and we could hear the bathroom flush, she came out of the bathroom and pretended to clean the room, when we asked her to clean she said she wanted to go for a cigarette, she came back and we used the Google translator app to ask her why she came inside the hotel room when we did not put up the 'clean my room' card and that when she said she wanted to use the bathroom. This was very unprofessional and it made us wary that anyone can now enter our room. Couldn't sleep in the night - kept looking at the door.

Geena matu

Paid £750 each for 2 rooms for 1 person We checked in at 1130pm and were shown to an annex in the hotel grounds. The building was like a shed , cold, dark and dingey, twin beds were put together, bedding was 2 single blankets and 2 pillows that were the size of a cushion. The beds creaked and the walls were paper thin. Every time one of us moved in the bed the noise could be heard in the other annex. The beds were so uncomfortable, it felt like we were sleeping on a plank of wood. We had very little sleep. In the morning I turned on the tap , there was no hot water, turned on the shower , had to let it run for 5 minutes to get hot water. The sealant around the shower was filthy and the drain stank. I asked to be moved into the hotel and was told there aren’t 2 separate rooms, if we want separate rooms we have to pay more. I refused and we were given a family room in the hotel The AC didn’t work properly, the patio door was difficult to close if you opened it , it didn’t lock. The curtains didn’t close . The sealant in both showers was dirty, the shower head in one of the bathrooms leaked and the drain in one of the showers was loose . I wore flip flops in the shower in case I cut my foot . There was no soap in the dispensers The beds and some of the pillows were very uncomfortable. The food was never hot at breakfast , lunch or dinner. One night a week you could book a meal in the themed restaurant . We chose Italian. We got soup which looked like boiled water with a stock cube dissolved in it , there were a couple of pieces of carrot and cucumber or maybe it was courgette floating around in the bowl . The main was supposedly steak with rice ( risotto ? ) that wasn’t cooked and a piece of cauliflower and broccoli , frozen vegetables not fresh. The whole meal was lukewarm and inedible. The pool area was always wet and slippery, tiles in pool broken , the rail / step into the pool was loose. The poolside was always wet and slippery. The animation team made our stay at this hotel a little enjoyable, evening entertainment wasn’t great, the foam party was fun. Side is beautiful and we were out and about every day until late afternoon Thankfully buses ran regularly from this hotel and the airport is only 40 minutes away. I would score a 0 for the annex and a 3 for the hotel room October 4th to 11th

Anna C

We stayed in August 2024 at Ramada Resort by Wyndham Side, and unfortunately, my experience was far from satisfactory. Service: The service was lacking throughout my stay. Staff seemed disinterested and unresponsive, which made for a frustrating experience. Restaurant Issues: The restaurant was particularly disappointing. Not only were there flies buzzing around, but the drink menu was riddled with items that were unavailable. On the menu you have sparkling wine and Martini, but when asked it was never available. Another deceptive fact! The wine served was giving me a headache therefore the safest option was to drink a sparkling water! This made dining there feel more like a chore than a pleasure. Food Quality: The food itself was bland and repetitive. It felt as though the same few dishes were recycled day after day, leaving little room for variety or excitement. Room Conditions: My room was another letdown. found dead insects on the floor. Bathroom Facilities: The bathroom was very old and poorly maintained. To make matters worse, the body wash was never replenished, which left me having to purchase my own shampoo and body wash. Hotel towers also showed signs of neglect, with visible holes and wear. Cleaning Standards: It seemed that the rooms were only cleaned in a half-hearted manner, with the only motivation appearing to be the tips left behind. Beach Amenities: The hotel's private beach was advertised with enticing photos, but the reality was disappointing. There were no proper sun screens, just broken rattan parasols that offered minimal protection from the sun. WiFi- if you wish to have internet access, you have to pay extra, the free one is impossible to search anything or access your emails. The Gym - just a joke! Most of the machine were broken. No able to use. The Spa- shower in female changing room would not lock the door and anyone could will in and see you! Very dirty and unpleasant in general. Overall, I cannot recommend based on my experience. The combination of poor service, unhygienic conditions, lack of variety in food, misleading beach amenities, and inadequate bathroom facilities made my stay quite unpleasant. I hope management takes these issues seriously for future guests.

Amina Begum

I recently stayed at this so-called all-inclusive 5*hotel, and it was a horrendous experience from start to finish. The food was absolutely terrible. The same low-quality dishes were served every day, and there was a disgusting fly infestation in the dining area. The beans were watered down, the vegetables were dense and clearly frozen, and the desserts always felt old and reused. Customer service was equally appalling. I requested a room change due to my nephew's allergies, because it had a horrible stench that no amount of cleaning could fix. There was heavy limescale around the sink in the lower-level and same level rooms from the main reception. When I tried to address these issues, I was told to come back the next day because there was no management available, yet I saw management lingering around throughout the day and evening. The staff exhibited a shocking lack of proper etiquette, especially towards people of color. They were extremely rude and made us feel unwelcome, relegating us to the less desirable rooms on the bottom floors. The hotel was full of British guests who lacked basic hygiene, and there were no hotel toiletries provided, so make sure to bring your own. Cleaning is just as bad, seems to be spray cleaned and no change for bedding or actual cleaning of bathrooms. The location of the hotel is also terrible, far from any central attractions. It cost me over £110 to visit Land of Legends and an additional £83 to enter the theme park and other site areas cos nearly just as much to visit by car. Despite having access to all-inclusive food, we were forced to eat out everyday due to the poor quality of the meals provided. The pool was a hygiene nightmare, adding to the overall unpleasantness of our stay. I would never recommend this hotel to anyone. Save your money and stay elsewhere. To add also cost of basics in turkey have skyrocketed, jet skies for £80, 15 minutes for each individual is humourless joke!

Ana-Maria Săcară

From the beginning, very far from the airport (2 hours by car) and far from being a 5 star hotel... We stayed in the old building, so everything is quite worn out or outdated. The elevators seem newer but look cheap and tacky and are really small. More important aspects would be the really thin walls and balcony door. We could hear all our neighbours and the loud music from outside until falling asleep. After the party is done or earlier in the morning, you can hear the traffic from the nearby highway through the closed balcony door. The staff try to be nice but are quite dismissive, also they hardly speak English. The food was ok, better than other places in Turkey we've been. The beach is very close to the hotel, there's a neat passage under the highway that gets you directly there. The shore is rocky and the sand is rough, so better wear water shoes. We couldn't enjoy the beach much because there were always high waves. Overall, not worth the money and we wouldn't recommend this stay.

Kacey B2001

Me and my partner visited for 6 days. We arrived late and were greeted with a warm welcome a staff member helped us to our room and then told us there is a late supper on which we are welcome to go to. The pools were all amazing and some fun games around the pool with the animation team such as water polo and water gym. All the staff were super friendly even tho there was a slight language barrier as we are English and they were mainly German or Turkish. The beach has a lovely set up with a cute swing to take great sunset photos on. Multiple bars to get drinks from and one that is even open till 2am. The evening entertainment was brilliant. They had different acts on each night. The hotel is fairly dated but looks nice for how old it is LOVE the lobby and the rooms are good size and the house keeper comes round every day to stock up and replenish the fridge. The shops on site were great and we have definitely gone away with our moneys worth. Good information In main lobby of things you can do outside the hotel. The only issue we had was the food. We are not really picky eaters but some of the food was not great. Allot of the meat was very fatty and not nice. There needs to be more signs telling you what is what on the all you can eat buffet as if you had an allergy to something especially on the salad bar it has no signs to say what it is. The food did seem to get better as our week went on but I do think the food needs a big improvement as most of the time it was either cold or bland. All round great hotel worth the money and would definitely come back again.

dan macca

If you want a nice friendly 5* hotel This is not the place for you tiles missing from the swimming pool floor,plastic plimps broken around the pool a few staff members really rude. No real first aid to speak of. Will not be going back. I'm only giving an honest view take it or leave it.

Eman Omar

Food is perfect. As a vegetarian I found a wide range of vegetarian dishes which were very delicious . Kids activities are pretty. I just didn’t like the bathroom. Water flow is very bad and toilet paper quality is extremely bad. Otherwise,everything is great .

Marius Motiekaitis

I would rate the hotel no more than four stars. It has quite a small area outside, also there is nowhere to go outside for a walk. The food is not great, I missed vegeterian options, every time the same food. The good side of it that it has quite big beach with a bridge with leaders to get to or from the water. One more concerning things is security, it uses magnetic cards as a room key so it gets erased once it reaches an iPhone for example and needed to ask the reception to set the key and the problem was that the reception didn’t ask for any details about who you are, just programmed the key and that's it; so in that case you can have your key programmed to unlock any room.