Evelyn Warren
The hotel is ok nice big room and quiet. Only down side is lack of milk, Tea and coffee in the room. Reception said we only supply a Kettle. Well I wonder what for. I complained but got nowhere, so acquired tea coffee and milk from the restaurant. This is the second visit to this hotel group and I doubt I will visit again. I did enjoy the holiday as it was Adults only All Inclusive but that is the only things. Food was better at lunch time than Evening.
Shibana Hussain
We stayed at AluaSoul Orotava Valley for 5 days and had a wonderful time overall. The hotel offers an excellent all-inclusive package with delicious breakfast, lunch, and dinner every day. We especially enjoyed relaxing at the bar and taking in the beautiful atmosphere.
Everything was great — the staff, the food, the service — but one small issue was that the TV in the bedroom was not a smart TV, so we couldn't watch YouTube or stream any content. If the room had a smart TV, it would have made the stay even better.
Still, we had a fantastic time and would definitely recommend this hotel for a relaxing holiday!
Alison Staley
Great hotel. Loved my room - spacious, clean and had everything I needed. Friendly staff and service was very good. Buffet for breakfast was very good too. Only down side was the hill to climb back up from the town. It's ok if you're fit though!
alison mesnard
The hotels a lovely hotel, it does look a bit tiered in places but well looked after, the food and drink is good. The staff are helpful, Javier (the bar man) is just awesome he makes the evening a pleasure, his so kind and happy, golden. The entertainments, not great, the Brazilian dancers were a bit strange, the white night singer didn't know the lyrics!! The entertainment was the only real negative, the rest all good but make sure your fit, the hotel is on top of a big steep hill, but 20 minuets from a nice town, not busy, good restaurants. Lovely relaxing holiday.
Karen Cuthbert
I spent seven nights at this hotel, as a solo female guest. Overall the hotel is a good one. My room turned out to be an actual suite, with a separate living room area. The bed was big and comfy with lots of pillows and cushions. Plug sockets were plentiful and in useful locations (like at the nightstand at each side of the bed). The shower was great - a waterfall shower but it also had a handheld shower head, and the water pressure was good. The air conditioning worked efficiently and quickly with no issues. Sparkly wine awaited me on my arrival, and it all felt quite fancy, in an understated way. WiFi worked great with no issues at all. Really enjoyed spending time in my room.
It was my birthday whilst I was away, and when I returned to my room after spending the day out, I found a little happy birthday note and a bottle of champagne courtesy of the hotel. It was such a nice thoughtful touch!
All of the staff were very friendly and happy to help. One thing however that bothered me was that the staff in the buffet restaurant whisked plates away from underneath you, literally as soon as I was still chewing my last forkful of food. One time I hadn’t actually finished eating but they took my plate away before I could object.
The food and restaurant did let the hotel down a bit. I’m vegetarian and found it incredibly frustrating that the food was labelled sporadically and sparingly and usually not at all. I accidentally ended up eating fish because of this. This meant I had to err on the side of the caution and my lunch and dinner meals were variations on margarita pizza slices/chips/potatoes/salads/bread rolls. They had a sort of Asian Fusion night with a big selection of sushi rolls but none were labelled so I couldn’t tell if there were any omelette or avocado or cucumber rolls. I felt like I was missing out. Breakfast was a lot better, however and I had more options here.
The all inclusive snacks at the pool bar were good - as a vegetarian I had vegan nachos and a hummus and pitta bread plate. However, whilst the hamburger was available under all inclusive, the veggie burger was not - I had to pay for that, which felt really unfair.
The drinks were fine, pretty standard fare, but the frozen daiquiris were really not frozen. Still, there was a range of good cocktails available under all inclusive.
The location of the hotel wasn’t great- it was situated at the top of a *very* steep hill that meant I only went into town a couple of times due to the real hike in getting back up. They do however provide a free coach service to ferry people up and down into the town at a few set times each day. I went on this once and it was a bit nerve wrecking seeing how the coach navigated some very narrow and steep roads…rollercoaster sprung to mind! It also services a couple of other hotels so by the time it arrived at this hotel, there were literally only a couple of seats left (this was at 0940 in the morning).
Indeed, if you have mobility problems this is not the hotel for you. Only one of the two lifts were in operation my whole time there, and the corridors to the rooms, the buffet restaurant and pool area were ridiculously long. I’d say you’d struggle to manage the walks if you used a walking stick or crutch.
The pool area was nice, with some pretty comfy loungers, and 4 Bali beds you can reserve for 30 euros each. I reserved one for my birthday and it was worth it. Very luxurious, had a great time reading and dozing on a very comfortable mattress, with the ability to alter the blinds at the sides and ends of the bed to determine how much sunlight you’re getting. However, some days the pool area had a weird sewage-y smell lingering around it, and there was often some noise in the form of a rock band practising in what I assume was a garage of a nearby house - and the singer REALLY couldn’t sing!
Unsure if I would stay here again because of the food and its hill top location. But the adult only vibe was a welcome relief and the rooms were lovely.
My Booking
