jayhut miah
I stayed at this hotel for 5 days as part of a holiday package through LoveHolidays.
This is my first time in Tenerife and i can say, this hotel is very friendly to tourists. The Hotel is huge with lots of services. I purchased all inclusive as part of my package deal. Breakfast, lunch and dinner is served in a buffet style so you will never go hungry. Some drinks are not part of the inclusive deal but still reasonably priced. There is a pool and lots of sunbeds. The rooms are cleaned daily.
There is a gym but you will need to put down a 10 Euro deposit to access this -- which is reasonable. Darts and dancing is available in sessions by the pool. There is also a bar which offers snacks and drinks if you are all inclusive too.
The staff are very friendly in nature and do not hesitate to help you if you need it. As an English Tourist, i felt very welcomed. This hotel is mainly focused on a couples getaway. I do recommend this hotel for couples. Sometimes, there are music events which take place by the pool and lobby area.
Rhian Price-evans
Location is great for me who was happy to spend time in the hotel and pool. My husband likes to explore the town and it’s a good 10-15 min walk in to town, down hill which means a big walk back up. But then for €5 one way is not a bad shout and also free transport from hotel in to town is a good option too
Andy Smyth
We had a nice 7 night half board stay here. Great hotel(some places are a little tired) and the staff are all friendly and welcoming. We had a sea room suite which was very comfortable and larger than we thought. The huge bed was very comfy.
We thought the food might be a bit samey but it had lots of variety and they do a great deal(€3) on a cocktail as you go in. That’s a nice touch we enjoyed most evenings. The restaurant has different areas to sit in so you can mix it up.
The hotel isn’t on the beach front but it’s not a long walk if you wanted to go to the beach but it is uphill on the way back! We ventured into town most days too. There are lovely old town/back streets to explore and grab a coffee. Definitely a taxi back though which was never more than €5.
Finally, nothing to do about the hotel but a word about the weather. The south of the island gets better weather. I think the north , being a tad closer to Teide attracts the clouds.
Lucy Youngs
Wonderful experience at this hotel. Staff are extremely friendly and helpful, special shoutout to the entertainment crew and the bartender Ramerandt, I recommend his signature cocktail which was delicious.
Great entertainment in the evenings and table service most nights. Rooms have been decorated really well and are very clean. There is a good selection of food and they have themed nights which is fun.
The only let down is the location, not much to do nearby, the beach is closed due to contamination and there isn’t anywhere to go locally for drinks outside of the hotel. Travelling for excursions took 2+ hours to get to the south side for Siam Park and dolphin watching.
If this hotel and all staff were in the South it would be exceptional.
Thank you for a wonderful holiday experience!
mamamia TCM
I would like to leave this review for the hotel to learn and improve from. This was my first time in Tenerife, and I booked a 4-star all-inclusive deal that fit my schedule and flights.
Upon arrival, my first impressions were good. The rooms were great, and the front desk staff were helpful, though they could improve with a bit more friendliness and customer service. The location is average, depending on what you're looking for. If you want to relax and enjoy all three meals provided, it’s suitable. However, if you want to explore, be aware that the area is hilly. Going downhill is fine, but climbing back up can be a challenge. There is a free hotel bus service to the town center that runs on a timetable.
Regarding the food, I believe there is room for improvement for a 4-star hotel. Housekeeping does not come every day to tidy up the room. The pool area is small but acceptable. What really bothered me was the customer service in the restaurant. While some staff were great and provided good service with a smile, others lacked in this area. There is a chef at the grill who prepares burgers, meat, omelets, etc., but one tall lady chef, in particular, was not up to par. She was unapproachable and lacked customer friendliness. In my opinion, she should work in the kitchen rather than in front of customers.
Additionally, the TV entertainment in the room was poor. I could not find any English channels. For a 4-star hotel, they should cater to all guests by providing at least one English news channel and one English movie channel.
Overall, this hotel is okay for a short break, but with better attention to customer service, it could be much more appealing to holidaymakers. Would I return to this hotel? No, but I wouldn't say it's a bad hotel; it just needs improvement in the areas I mentioned.
My Booking
