Joos Joosi
I liked the hotel and the rooms. Especially the staff was very helpful. The rooms were cleaned daily and the buffet was with some of variety. I went with my 2 daughters and they loved the pool especially the saltwater one. Which was close to our room. We didn’t really use our private pool because it was too cold. Beautiful surroundings and taken care of.
Since nothing is perfect there were a few things I didn’t like. That we had to pay for the gaming bit. A few coins per day would have been nice for the kids and I couldn’t get the drinks refilled at breakfast or dinner buffet.
Beautiful country seemed very safe they even had a refrigerator outside the store even when the store was closed. And didn’t have to pay for parking! 🥰
Adam 88
We stayed at this hotel for 11 nights in September and ended up sleeping in three different rooms due to a range of issues that were beyond our control.
The first room (625) regularly filled with the smell of cigarette smoke due to the couple in the room next door smoking on their balcony. There was a gap between our front door and the floor, therefore nothing to stop the smoke coming through. We did put towels down to try and block the smell but obviously this is not really a suitable solution to the problem. In our bathroom, there was a window which opened directly into the restaurant dining area. I’ve never experienced anything like this before but literally if you are in the shower or on the toilet, there are people on the other side of the window eating their breakfast / lunch. Aside from the constant noise of people talking / moving chairs / cutlery clanging that made our room feel like we were living in a Wetherspoons, from a privacy and standards point of view, it is pretty shocking. If you are assigned this room on arrival, I would recommend asking for another room. The balcony is also half the size of the other rooms for some reason.
We were moved to room 644 where we encountered problems with a drunken hotel guest a few doors down. This person was extremely drunk for most of the day and would shout in the corridor, bang on his door in the middle of the night, spill his drinks all over the floor and walls and also leave plates of food in the corridor. This left the corridor in a disgusting state which we reported to reception multiple times, and we also felt unsafe in our room with this unpredictable guest causing a disturbance.
We were moved to room 139 where on the first night, we were woken up at 5am by the air conditioning unit leaking all over our bed and on my partner. By this point we had 3 nights of our holiday left and asked for a refund so we could go and stay somewhere else but were told this was not possible. We were offered a late check out and asked to sign a document that confirmed we would not seek damages against the hotel.
Positives of the hotel - the reception staff were kind and helpful in trying to resolve our issues; the food was average and there was always a good amount available; the quality of the food in the a la carte restaurants was good, I would definitely recommend booking these in advance; there are three pools to choose from and we never had any trouble finding sunbeds; the snack bars are handy although the attitude of staff is a bit hit and miss; there is an on-site shop but it is quite expensive.
Negatives of the hotel (in addition to the above) - in general our experience was that the hotel is very dated and needs a refurbishment, especially the dining area; we believe the hotel is not 5 star as advertised; the drinks in the pool bars are served in small glasses and don’t taste very good, the beer in particular was very disappointing and the coffee was often cold; the hotel is a smoker’s paradise with every sunbed coming with an ashtray and ashtrays on every balcony with more guests smoking than not; we stayed in 3 rooms and had issues with all of them; the general cleanliness and standard of the rooms was disappointing with a layer of dust on one of our headboards, indicating it had not been cleaned for a long time, and random hairs on the floor and even in a ‘clean’ towel one day, the rooms need a refurbishment; staff regularly ask you to leave good reviews and ask you to name them in the reviews; the fridges in the rooms were only restocked every few days and twice we had to call reception as no bath towels had been left.
Overall - this is the most money myself and my partner had ever paid for a holiday and it was the worst holiday we’ve ever had. We were really excited to visit after reading all the positive reviews, which we now know are manufactured by reception who ask you to leave a good review in return for Mitsis points (strangely we weren’t asked to leave a review). In the end we were very glad to go home.
Domantas Rebrovas
From arrival, we were greeted with warmth and welcoming by Miltiadis which continued throughout our stay. The room which we stayed in was a family room with private pool and was always maintained and stocked for our visit. A minor during this season is that the sun does not hit the private pool or deck but the main pool is fully enjoyable and in sun. The beach always had sun beds available and the sea was stunning and warm. The beach bar staff were exceptional and we highly recommend visiting this bar. The food was fantastic. The bar was tremendous with great compliments of live bands playing throughout the nights. The evening cocktail bars were very relaxing and chilled out. Staff were very prompt and friendly with special mentions to Erika and Edi. Overall a fabulous holiday and would recommend to anyone.
Daisie Russ
The hotel was stunning and everybody was so friendly. Mariana was lovely. The room was left spotless and she even left us flowers. Absolutely beautiful. Would definitely come here again. The building, pool and beach was amazing. Loved it here and we don’t want to leave!
Pauline Hollingworth
Amazing day on the beach here today, big shout out to Maleki thanks for the drinks recommendation and great service. Edi and the waiting staff in main bar working flat out with smiles on their faces at all tines to ensure we have the best time.
Everyone throughout the whole hotel are so helpful and friendly making our experience special.