Chloe Hartfield
This was a lovely hotel. Perfect for a girls holiday. The food was excellent, lots of delicious options. The rooms were lovely. Cleaned everyday. All the staff go out of their way to make it the most enjoyable experience. The staff were brilliant very welcoming and friendly. Lots of fun activities. The entertainment at night was great. The action/entertainment team were incredible, very fun, interactive and friendly. Always got us involved in lots of fun activities, making our holiday so much more enjoyable. Would 100% come back again.
Emma Palmer
My friend and I stayed for 3 nights and our experience was mostly good. We were part of a Jet2 package.
On arrival we had to ask the transfer coach driver where reception was, "up a steep hill and round the back". Our room (106) was ready early (which was great); it was a little tired round the edges, no phone, no tea/coffee facilities, lovely huge terrace with sun all afternoon. The aircon was very hit and miss; it's manual and a bit old now (could do with replacing). I heard some other guests saying theirs didn't work at all. Towels were not replaced one day, had to go and ask for towels (no phone). You pay extra for the in room safe. No complimentary water in the rooms. The cleaners also kept pushing the twin beds back together, which were the hardest bed's we've ever slept on.
No one told us about using the gate by the pool with the door key, we worked that out ourselves. People reserved beds (like they do) and the towels were not removed as promised by the signage. The food was ok, bit samey every day (especially if vegan); I'm not vegan but ended up with Pizza most nights. I refrained from chips at Breakfast. The "house" wine was awful in any variety and not once were we offered something else (paid or unpaid).
We "hired" a towel and iron, but no ironing board was forthcoming. The iron was also poor and didn't really do a great job.
The entertainment staff were a bit "too in your face" for my liking, it's adults only, but some go to adults only to relax and not be disturbed by the childish games (pool party). The entertainment goes on to 11pm so you can't sleep before that time; and on that note the beds were VERY hard and uncomfortable.
The less than 10 minute walk to the sea was a good bonus and we ate lunch there each day.
Hotel is opposite the bus stop and a dirt car park and situated on a hill.
Would we return? Not to this hotel, but yes to the area.
Charles Gandy
Been coming here for a few years now and wouldn't stay anywhere else in Tenerife. The entire staff from Reception, cleaners, bar staff and Entertainment staff are all incredibly friendly and welcoming and very hardworking. Food is absolutely gorgeous and all staff go out of their way to make holiday special
Squidgy Sun Bunny
I'm going to share the good and bad points for this hotel.
The good points:
The hotel is clean, the rooms are clean and have all that you need.
The food, whilst a little repetitive was delicious, lots of variety and we all enjoyed it.
The animation team were great fun and did a good job of encouraging people to participate in the activities such as darts, aqua aerobics etc.
The hosts brought round fresh fruit etc around the pool in the morning.
The bad points:
The majority of the staff wouldn't smile at you, even the reception staff couldn't muster up a smile when we checked in or had a question.
The lifeguard on shift most days was rude and had no people skills.
Rules, so many rules for an adult only hotel. We felt like we were constantly being told off by the staff.
The beds are hard and I woke up with back ache most days.
The manager, a young guy in a blue shirt spent much of his day chatting to staff, and not once did he engage with the customers on holiday.
Geof
We spent 8 nights here last month, and I can honestly say that it is one of the best holidays I have ever had. This hotel is 9/10 for me personally, you can never give a 10/10 as there is always some little thing that you might not have been happy with but on the whole I was very happy with our stay here.
All inclusive: Drinks were very good measures, you could basically ask them to mix anything you wanted and they would oblige!
Rooms: our group had 4 rooms and they were all different to each other in one way or another (lay out and stuff) But our room was very nice, clean just the right size, sea view, and pool view. rooms were cleaned whenever we put the card on the door handle. all of the rooms seemed to have the same shower units which were the standard type, rain fall and removable hand held thing.
Staff: Wonderful! I can honestly say that 99.99% of the staff were absolutely brilliant, I am not even going into why it's not 100% that won't spoil my review of this hotel. Special shout out to my guy Rayco on the bar, this is one of the best bar tenders in any hotel i have been in! top fella and hope to see him again one day. Other bar staff were Lia, Manuel x 2, Bobbi, Ismael, Jesus, Radouane, any other I have forgotten pls forgive, you were all great. Animation team! Tamas, Diego, Denise and there was a 4th guy that came back from vacation on our last night but I didn't get his name, Italian fella I think... They were a very good entertainment team, there were some nights that had dodgy turns on, but on the whole, a very decent entertainment team.
Food: I will give the food a solid 7.5/10 Not to make out it wasn't nice because the food was really good quality and variety, I am just very, very bad with food, so for me to give it a 7.5, is probably someone else's 9/10! LOTS of choice, maybe too much tbh, but if you're worried about food here please don't be, you will be happy with it.
Location: very close to the beach/seas front, walking distance to Playa las Americas, Adeje, even Los Christianos if you're feeling up to a 45/60 min walk... We got the road train from the sea front to Hard Rock hotel and spent the day up that end, was a very nice day out. Also 10/15 min walk to Siam Park which we did on one of the days, I am planning on going back for 4/5 days just to hit Siam and get ever inch of it covered, what a place that is!!
A side story... I left my iPhone on the wall outside of the hotel while waiting for our transfer to the airport going home.... Some very kind person found it and handed it in to the hotel reception (on my request, they answered the call when i called my phone) I have since been reunited with said phone having had to arrange a DHL pick up for, so that is another PLUS for OLE Tropical, the very kindly packaged my phone up so that it was very secure fore it's journey back to the UK! Thank you OLE Tropical
My Booking
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