Dave x
The hotel may give the impression of being 4 star from the outside, it is nowhere near that standard, perhaps 2 star at best.
The building is shabby and in need of refurbishing. In addition, while the reception desk staff are very pleasant, helpful and knowledgeable, those running the restaurant need to be sorted out. The hot food is only ever lukewarm, one morning the sausages were raw. The food is nothing special, the only good thing about it is the all you can eat buffet, provided you warm it up in the microwave oven. At evening meal time there is no water, coffee or fruit juice provided, yet you can have vodka for free with your breakfast!
Staff clearing plates made a lot of noise banging plates and cutlery, when asked “would you like us to leave”? One said yes -That was 45 minutes before the end of breakfast!
Those staying in most rooms are charged extra for the use of the safe, even in our premium room the tea, coffee and milk is not replaced by room service.
There are three lifts, one had a service sticker from last July, but several indicator lights do not work. One lift stops 2 inches short of the floor creating a trip hazard.
In many places the floor tiles are lifting. It is not a trip hazard, but just shows the lack of attention that the whole place needs.
The location is the only good thing about the hotel.
Jim Hicks
Really lovely hotel, nicely positioned near the small town of Puerto de la Cruz.
Lovely restaurant and we were really impressed with the variety of meals, both at breakfast and dinner.
Rooms very comfortable, but we missed not having the tea/coffee available, we had a kettle and cups only, however no big deal buying tea bags and milk round the corner. 😊😊 Nice pool and ample loungers even when the hotel was full.
Simone Adlen
Right on the water front. Mostly we had a great time. Food a bit hit and miss but that was only me. Great selection at breakfast and tea. Just a lot of Peppers (no!!!) Rooms nice size if u have s ea view it's amazing. Entertainment on day and night. Small pool bar. Friendly staff around. Cleaners receptionist bar staff . Could do with a lick of paint snd repair of some floor tiles. Lifts get busy at breakfast and tea. Good disability access and reserved dining and sunbeds.
Richard Bird
The hotel is a little dated but that is the only negative, it's in the heart of all the action with plenty of bars and restaurants within walking distance.
The staff were always willing to help and friendly.
We never normally go to the same place twice but we fully intend to return next winter .
Tracy
My husband & I stayed here for a weeks holiday recently, the hotel is in a great location however the room we had was not so great.
No balcony to be able to dry our wet towels after using the pool & no tea/coffee making facilities unless you provided your own!
This clearly is NOT a 4* hotel...maybe back in the 80's but not today!
Unfortunately we will not be returning!!
My Booking
