Lily
We just came back from our holiday and I would like to share my opinion on my experience at the hotel. The hotel looked nice both outside and inside, and the staff were fantastic, very friendly and helpful. The rooms were beautiful and always clean. Food's good too. However, the pools were so cold that most just ended up in the jacuzzi or stayed around the pools. The pool water was colder than the water in the beach. One downside was that, even though it was an all-inclusive hotel, there was still a deposit required for beach towels (which you do get back). You also had to pay €1 per person every time you wanted to change it into a clean towel, which was inconvenient. The safe was also something you had to pay for. Booking dinner each day became frustrating as well. When ordering drinks like water, Fanta, Coca-Cola, cocktails, or beer, anything in the all inclusive deal, you had to keep scanning your wristband each time. Additionally, you couldn’t take a bottle of water or a snack from the main restaurant, which made going out for tours more difficult.
For an all-inclusive, I felt a bit monitored as there was a lack of casualness or freedom compared to other hotels that I've stayed at. It was the small things that became annoying. But overall, the stay was really nice stay, and I'm still grateful for the memories there.
Noel Morgan
A Magical Christmas and Birthday at H10 Gran Tinerfe!
We had the most unforgettable stay at the H10 Gran Tinerfe over Christmas, which also included my birthday on Christmas Eve. The hotel made it a truly special celebration, going above and beyond in every way imaginable.
Birthday & Christmas Surprises:
On Christmas Eve, I was completely spoiled by the hotel staff. Without even asking, they surprised me with a bottle of fizz and a beautifully presented cake—it was such a thoughtful and unexpected gesture. It made my birthday feel incredibly special and added a personal touch to the already amazing festive atmosphere.
The Festive Atmosphere & Christmas Day Magic:
The hotel was beautifully decorated for Christmas, with twinkling lights and festive touches throughout. On Christmas Day, the gala meal was absolutely fantastic. The food was exquisite, the atmosphere was warm and joyful, and the live entertainment added a touch of elegance to the celebration.
At noon, the cleaning and cooking staff were all presented to the guests, and it was such a joyful experience. Each of them had a glass of fizz in hand, and they were laughing, joking, and clearly enjoying themselves. Their happiness was infectious, and before we knew it, we were all laughing and joking along with them. It created such a warm and lively vibe, bringing everyone together to celebrate. Moments like that are what make Christmas magical.
Entertainment Highlights – Sangria Making!
The entertainment staff were absolutely fantastic and really added to the fun. One of the highlights of our stay was attending a sangria-making lesson. We thought we knew what sangria tasted like—turns out we’d never had the real thing before. Now we have, and it was absolutely delicious! The staff made the lesson fun, interactive, and engaging, and we came away not only with new skills but also with big smiles and great memories.
Rooms, Location & Beach Access:
Our room was spotless, stylish, and very comfortable, with a balcony offering breathtaking sea views. One of the highlights of the hotel is the entrance that leads directly onto the beach—it’s so convenient and adds to the relaxing vibe. The location is perfect, with the beach just steps away and plenty of shops, bars, and restaurants nearby.
Dining:
The food at the H10 Gran Tinerfe was exceptional from start to finish. The buffet offered a fantastic variety of dishes, from fresh seafood to indulgent desserts. The à la carte restaurant was also a highlight, with exquisite food and top-notch service.
Facilities & Staff:
The pools and spa were fantastic, offering a peaceful retreat with plenty of sunbeds available. However, it’s the staff who truly make this hotel stand out. They are warm, attentive, and genuinely care about making your stay unforgettable. Their kindness and attention to detail, especially with the birthday and Christmas touches, were second to none.
A Note About the Resort:
While our stay at the hotel was flawless, the resort itself had one downside—so many electric scooters. They’re fast, quiet, and often ridden recklessly by young people, which can feel quite disturbing and dangerous. While it’s not the hotel’s fault, it’s something to be aware of if you’re visiting the area.
Overall:
From the festive atmosphere to the thoughtful surprises, my birthday and Christmas at the H10 Gran Tinerfe were absolutely magical. The sangria-making lesson, the staff presentation on Christmas Day, and the gala meal made our stay unforgettable. Despite the issue with electric scooters in the resort, we had a perfect holiday and can’t wait to return.
James Keetch
Absolutely outstanding. I have never stayed in a hotel as clean and organised as this. The staff are extremely polite, and make every effort to make you feel at ease. There is cleaning staff working as day every day making sure the hotel is spotless. The food was great too. Huge selection of food from many countries. The tea corner has a huge selection of different teas. And the standard Nescafé coffee machine had all the favourites. I can't recommend this hotel enough. The air conditioning was very cold in the rooms, better than expected.
Peter Banks
Just a quick 4 night break here in the sun. Sea view room with great views. Food was very good (only used the buffet restaurant). The restaurant gets very busy and you have to book for an evening meal. Entertainment was very good every night and again it gets very busy so you need to get a seat early. There are three pools. The rectangular pool by the spa and gym is the warmest and is in the shade for a lot of the morning.
Nicole Monaghan
The only nice part of staying at this hotel was the hotel checking us in early.
Myself and my friend were the youngest staying at the hotel (not a problem for us) however to the other guests and staff we were treated as though we were disgusting, causing problems and being loud and obnoxious. The looks the staff and other guests gave us were disgusting (we were dress appropriately at all times)
At dinner the staff let other guests (old men) shout “hey blonde” to my friend on more than one occasion, the staff at dinner were rude and dismissive and at one point just decided to throw out our drink order and not bring it to the table.
We rented towels for the pool which we didn’t use because we felt too uncomfortable to go and sit by the pool because of guests and staff, when we returned them at the end of our short stay they refunded us 0 euros and told us it would clear by the end of the day, it’s been 5 days now and still haven’t received a refund.
The rooms are dull and depressing, beds are extremely uncomfortable. For $1000 AUD you expect to get a nice stay/experience but honestly the hotel alone ruined our whole trip. Absolutely will not be back and i highly suggest anyone considering this hotel does not chose to stay there if you are under 50/60 years of age.
My Booking
