Holidays to Costa Adeje

Alin

We had an absolutely wonderful 7-night stay at Labranda Bahía Fañabé & Villas! From the moment we arrived, the staff at reception were incredibly helpful, assisting us with everything we needed throughout our stay. The rooms were very spacious, clean, and well-maintained, with a lovely outside seating area that was perfect for relaxing. The food was amazing, with a great selection of freshly cooked meals, and the drinks selection was decent too. The restaurant and pool staff were always friendly and accommodating, making us feel very welcome. The hotel itself is very peaceful, providing a relaxing atmosphere, and we loved the fact that it’s so close to local shops and just a 5-minute walk to the beach. Our kids had a fantastic time enjoying the pools, which had different depths suitable for all ages. A special mention goes to Marta, who provided excellent entertainment in the evenings, always making everyone smile. Overall, Labranda Bahía Fañabé & Villas exceeded our expectations, and we highly recommend it for anyone looking for a relaxing family-friendly holiday!

Samantha Mclachlan

Stayed here at the end of September and would 1000% return ! 3 big pools all which got cleaned every single night. Plenty of sun loungers too always guaranteed a sun lounger at least one of the pools. Food was great freshly prepared every day, couldn’t get enough of their margarita pizza. Staff were friendly and very helpful with very good English. Animation team where fantastic always had a massive smile on their faces and very interactive. Room was massive with a big seating area/ balcony over looking the pool. Right beside plenty of shops and supermarket is only a couple minute walk. Beach is also only 5 minute walk. Taxi to Siam park was only like €15 too which was good. Close to everything to be honest and so much to do round about.

Gemz Giddins

We went here for 10 nights as a family of 4 I was very nervous as when I have read recent reviews they was not all good. The hotel rooms could do with an update but it is clean. A big variety of food always something to eat and is nice. The only fault with the food is the pool bar which is poor. The hotel is in a good location and the entertainment was also enjoyable. The WiFi is not very good only in reception and the all inclusive finishes at half past 10 so you have to pay for your drinks after this time. This did not bother us as we always went into town at this time. The hotel is good for families and will definitely come back again.

John Morgan Barker

Had a fantastic time from start to finish. The reception staff are fantastic and done anything they could to help. They were also so warm and welcoming to us. The kitchen and restaurant staff were so hard working and do a fantastic job. This hotel is extremely good for a 3 star. We normally stay in a 4 start in Los Gigantes and labranda was honestly just as good if not better with regards to food selection and service. Yes the rooms could do with an update but they were always left clean and tidy by the great cleaning team. The hotel manager is lovely she always made a point of talking to us and making sure we were happy with our stay. We loved it so much we have booked to go back For 11 nyts at new year. Looking forward to being back and seeing all the lovely staff again 😁👍👍

Brandon Lee

We had a lovely 9 nights at your hotel, so lovely that we will be returning one day. Your staff were so accommodating, from the front receptionist to the meal time supervisor and our lovely cleaner who was the star of the show. We have never felt so well looked after.

Lauren Byrne

Second time staying here and certainly won’t be my last! Absolutely love staying at Neptuno! We had a fabulous sea view room which caught the sun all day! Room was spotless and cleaned numerous times over our stay, we stayed for 10 days and could not fault our stay! Pool area is spotless and the grounds throughout, we enjoy the walk down the hill to the beach and made the most of the walk back up at night,never a issue getting a bed by the pool, lady working at the pool bar is lovely and remembered us from last time(can’t remember her name) the reception and cleaning staff were all very welcoming and friendly can’t wait to return!

Dóra Repiczki

The hotel is laying on hillside, so evidently you will have to get ready for sine hike home or drive/taxi but definitely worth it for the view from the room! The hotel is genuinely clean, housekeeping comes regularly, and they spray well often to keep all cockroach away and out of the apartment. (Stayed before the island and my hotel room was full of them…) So this is definitely a plus! But related service this is pretty much why the 2 star plus. Unfortunately the hotel “bar” area is very outdated, and the pool area not so welcome overall. On pictures gives different feeling. Fair enough for the price but still, for a 3 star hotel (other places I stayed) you’d get more option as a bar. The main pool is okay, but a bit small compared to others in the area and closes latest 8pm… The heated pool….not heated. Same temperature as the other one, so you basically have another smaller pool.(Like small-small) And the Main reason for Services 2star: - the “Laundry service “ don’t even bother. Very basic, very old, very outdated machines, (I would literally sell it for parts maximum) and smells… wanted to use it but when saw it and that it wants to charge 4€ wash and €3 dry each load that was hideous. Please refurbish the laundry area, the whole of it, outdated, dark, dump, smelly, just unpleasant. Wouldn’t cost much, but could increase value,satisfaction and you could increase your service price. Genuinely was okay and worth it stay, that’s why the 4/5 star and recommendation, but wanted to give the reality. Also, Check in from 3pm and check out by 11, even tho everywhere says different. Be prepared for €100 deposit, but without any issues you get it refunded. We got ours within 24hours. Was a great time in total as we didn’t spent much time at the hotel, but for the purpose we needed it, and cost, was worth it, and would recommend if you need budget friendly accommodation.

TJ Jeffree

Nice place and very reasonably priced. The apartments are a little dated but have everything you need, and when the weather is great all year round you won’t spend too much time inside. Great pool area with a well priced bar with snacks etc. There are shops and a small supermarket within walking distance but the town centre is about a 20 minute walk away and it’s a very steep hill on the way back, be prepared for a calf workout, especially after a few beers.

Wojciech Balasa

So, we had room 81 which was in the perfect, quiet spot. However we still had dramas from other partying drunk young people. Cockroaches are a common thing in Tenerife, unfortunately, and we were lucky not to find a single one but we could hear them outside... I gave up hoping for any hotels from booking.com to be clean and this was the same issue, but we just cleaned it ourselves. Sounds stupid but at least I know it was done right ... I would definitely consider coming back to this hotel as we had an overall lovely stay, we just hadn't exaggerated expectations... The swimming pool officially closes at 6pm, meaning that nobody watches it. So what happens in the swimming pool after 6pm stays in the swimming pool... And that's a lot of drama :D

Eilidh Walker

Stayed here for 1 week as a couple. Checked in late as our flight was late. We were obviously given the last room available…CR3 which we only realised on our last day was a room for changing before your flight. We had never been to this hotel before but walked in and immediately noticed it looked nothing like the photos on the website, was boiling hot and no ventilation due to it being right next to the pool having no privacy to leave even a window open whilst we were out to cool the room down, also was a sofa made out into a bed which was very uncomfortable to sleep in and was right next to the communal toilets for the pool which stank!! Went to reception to see if there was anything that could be done and was told they were fully booked and could not accommodate another room for us, the receptionist was very unhelpful didn’t try to accommodate us in any way, other than to rent a fan for €40 for the week!! We decided to stay with the room and rent the fan as we weren’t in the position to move hotels. A couple of days in we decided to head to a water park which we asked reception to ring us a taxi, we waited for 20 mins before asking if the taxi was on its way to which we were greeted with the very unpleasant gentleman on the reception who said we will just have to wait as they are busy, so we waited, an hour went past before we went and asked again to which he then told us he hadn’t even rang a taxi for us!! No apology from him at all again. On a good note, the bar staff are lovely!! The breakfast was tasty and the location and views from this hotel are amazing!! Would not let this experience stop us from visiting Tenerife again but would definitely NOT stay in this hotel again!!

lynn

cheap but not so cheerful.. I was pleasantly surprised when i arrived and seen the hotel grounds as i wasn’t expecting luxury in a 2 star hotel. The grounds were lovely with a big pool and amazing view! . However when we got to the room things changed… I expected a 2 star hotel to be old and run down .. but not DIRTY! the bathroom was coated in dust, spider webs were visible in every corner , the shower barley worked and when i opened the wardrobe to put my clothes away cockroaches ran at me!. safe to say that wardrobe was firmly closed the entire stay. We also found an old flip flop covered in dust under the coffee table 🫠🫠 surely it’s not that hard to keep a room clean? . If you’re just looking for somewhere cheap to lay your head then this hotel would be fine! as we did only pay £54 a night which is a great deal for a cheap few nights away! but for me the lack of cleanliness in the room was so disappointing and there really is zero excuse for it no matter how much you have paid . I definitely would not return .

TJ Minnock

The hotel is about as 3 star as it gets. Nothing too fancy, but nowhere near as bad as some of the reviews make it out to be. Rooms are nice and practical but don't have air conditioning which makes them very hot. Balconies and views are nice. Food wasn't the best and a couple of staff were a little bit rude. It''s also a lot of hill walking to get back from the town which isn't ideal in the heat. Overall, if you're looking for a budget holiday destination, it's a great choice. There's certainly more luxurious locations in the area, but I enjoyed it. Pool was great.

Kate Wilkins

After reading some reviews of this hotel before coming here I was very nervous and it put me off, however after arriving I was put at ease as we had no major problems whatsoever. You get what you pay for, it’s basic and has everything you need in the rooms, we were lucky to have a balcony and the view was amazing especially the sunsets in the evening. The rooms were clean, cleaners came every two days to clean our room gave us fresh towels, bedding and cleaned the floors. The staff were very friendly throughout the hotel, reception were helpful at calling taxis for us. The food is basic, but we only went half board so ended up eating out most the time. The location is very convenient as it’s close to lots of nearby attractions and has a shop right next door. The hotel is on a big hill which was probably the biggest negative it can be hard to walk back up the steep hill in the heat but there are scooters available if anyone would prefer that.

Przemek

Our recent stay at this hotel in Tenerife was disappointing and fell short of our expectations. The receptionist at the front desk was unprofessional and dismissive. When I reported an issue with opening the veranda door, she had a very bad attitude and even laughed at my concern. Although she assured me the problem would be resolved the next day, it was not addressed at all. The restaurant staff were also unpleasant. We felt unwelcome, as they seemed eager for us to finish quickly, and every time we went for extra portions, our table was cleared, including our drinks. The food was not so good!! The was a smell of oil in the restaurant. Tea & coffee only at breakfast!!! There was also misinformation about cleaning. We were told the room would be cleaned every second day, but this was not the case. However, we want to express our gratitude to the cleaning staff, who worked very hard and did an excellent job of providing us with a clean and comfortable room (except the bra under the mattress). Unfortunately, these issues have left us with a negative impression of the hotel and affected our overall experience in Tenerife. We cannot recommend this hotel to others.The receptionist at the front desk was unprofessional and dismissive. When I reported an issue with the veranda door, she laughed and showed no urgency to help, saying it would only be resolved the next morning

Christopher White

From an 11 year olds point of view, all these reviews are a bit misleading the cockroaches are very few we only saw 2 and we stayed here for a week . For the room, no air conditioning I was annoyed at because it gets pretty warm in late September. The location is quite annoying when you are going out every night for food and activities because of the steep hill and can be hard work in this type of heat. Reception didn’t seem happy when we wanted more towels and told us to talk to house keeping where we eventually got some from the following day. The pool was huge with some salty water but not too strong, the floor of the pool was slippy and food was decent in the grounds. Overall, the apartments are decent at best but could do with air conditioning to ensure a better sleep

Grace Murphy

Always a lovely stay. The pool area is great and peaceful being tucked away from the crowds. We were here at the beginning of September and it was very quiet, no problems getting sun beds. Basic rooms but some have modern updates. The staff on reception are very friendly and always willing to help. The only downside is the walk back up to the hotel which is quite steep, but a taxi from Fañabe town is roughly €5.50. Despite the walk, the location gives beautiful views of Fañabe and the ocean. This is our second time staying here and would recommend.

Alannah Carey

Stayed here for 12 days and enjoyed every minute. Staff are very friendly at reception, very helpful and attentive. We arrived early and got to check in earlier than usual. Rooms are nice, big and spacious. Bathrooms lovely too. Only issue is we had a pull out couch for a bed, but we didn’t mind just wasn’t expecting it🤣 rooms cleaned daily and towels changed every other day. Can be an issue with sun beds. Up around 8 most mornings to find 95% of the beds reserved with towels. Although it states you can’t reserve them? Towels for sun beds can be rented at reception. Entertainment was super. Special mention to Alex and Marta on animation team, really good!! Food in restaurant is lovely, cocktails and beers tasty too. On site bakery and shop which is reasonable and has everything you really need. 2 other supermarkets in walking distance. This hotel is located at the top of a hill, which may be an issue for some people. We used ‘hoppy’ scooters or ordered taxis which was only a few euro to Fanabe area. Overall would recommend coming here and would definitely return!!

STEVIE SKINYBOY

Only back a few days from a week here and wish I was back lol, Lovely Hotel in a nice quiet residential area with a few other hotels. Staff where all very friendly and helpful, we hired a car from Reception and the Boy had it sorted in 5 minutes, delivered and collected again from the Hotel :) rooms where very nice and had a full size cooker and fridge freezer and a good sized balcony. Pool area and sunbeds are well layed out and there are parasols if you want, jacuzzi here too, we had a Spa here too, its a good size and has a sauna too, you will need to book it. Grounds are well layed out and there is a nice wee viewpoint where you can look out over Adeje and the sea. Shop beside Reception has most of the essentials and again Staff where very friendly, the wee Bakery was tasty enough too, and round the corner is an Excellent Local supermarket with loads of stuff, Staff here are very very friendly too and very helpful :) Location is only 10 minutes dander and your down into the seafront, decent enough wee hill so be prepared for the walk up lol buts it's not far off the flat, having a Car here definitely was handy, park it somewhere random down the town and go adventuring then grab a take a way on way back up. Parking is a madness about here but I just went with the locals and abandoned it up the footpath outside the Hotel 1 Bad point tho, binmen disturbed us a few times at like 1:30AM emptieng the bins in the street ?? I was like ?!?!?! Drink enough San Miguel and you won't notice them tho ;) Really nice Hotel and not big but felt very cozy and relaxed, Restaurant and Bar area are very nice looking but can't comment of food as we never ate here. Would definitely stay here again, lovely area with excellent views and nice and peaceful away from all the madness of the beachfront lol Thanks again to All the Staff :)

Johan Hedberg

This is a very nice hotel with an exceptional nice staff. We stayed in a two bedroom apartment with sea view (room 12) and loved it! Great ocean view and even though the room might need a bit of a overhaul in a couple of years (especially the bathroom) it was clean, nice and very comfortable. The cleaning staff did a great job! The pool had a nice temperature, there were never a major shortage of sunbeds (even though we’d prefer it the “Don’t reserve sunbeds” could be a bit reinforced so people actually comply) and the whole pool area was very clean and nice. Sun all day and shielded from any wind - we LOVED it! The pool area had a bar with friendly staff and moderately priced food and beverage. The gym is something out of a prison and could need a major cleaning but we still went there with a smile. Location is good with a Supermercado within a five minutes walk if you can’t find what you’re looking for in the shop at the hotel. A wide range of restaurants within ten minutes walk - we never took a cab. Talked to some guests that’s been coming back every year the last fifteen years and I can absolutely understand why. We loved it here!

Simon Ashworth

The hotel staff are lovely and very helpful suggesting places to visit and local restaurants. We asked for advice several times and were very happy with the staff’s local knowledge. The apartment had a comfortable bedroom with plenty of storage and a lounge area for watching the TV. The kitchen contained everything we needed to cook, make coffee and iron clothing. The shower was good with plenty of hot water but tended to wet the bathroom floor a bit. The large terrace had a sturdy dining table and chairs with areas of shade and sunlight. A small garden at the end would benefit from a little weeding and perhaps some cacti planted as these would be fairly low maintenance. The hotel pool and grounds are beautiful, very well maintained with lots of places to relax/sunbathe. The hotel has beautiful gardens with many flowers in bloom. A spa and gym are also available. I would have given 5 stars but the WiFi stopped working on the second day. I asked for it to be fixed three times but this did not happen until our last evening. Hopefully the next guests will enjoy a more seamless experience now it is fixed.

Amanda Haigh

Location was good 10/15 minute walk to the main stretch. Staff were friendly & helpful. Plenty of sun beds around the pool. Rooms were slightly dated but clean and had everything required for self catering. We had a lovely sea view. The main issue was lack of air con as the rooms got extremely warm. There is a bar with food on site near reception. And also a pool bar which doesn't do food.

Richard Lee Sellar

Great location with shops and cafes right outside.The apartment and facilities were clean. We were able to get sun beds no problem. £10 deposit per towel and could could change them out daily for no extra cost. The bar was also good with friendly staff. You can play pool and table tennis which keeps the kids entertained. They do have a washing machine and tumble drier onsite. This was the first time we have used an self catering apartment & would recommend Malibu park.

Michelle Price

Lovely place just a massive hill to walk up from the beach and shops. Taxi from Beach to hotel is just over €6. Staff are very friendly and polite. Don’t waste your money on paying for your room extension when you leave €40, there are free showers and a locker to store your belongings. Draw back is that the pool bar doesn’t serve food you have to go to the bar by main reception for burger and chips. Food very nice. We were in room 1023 and on the other side of the road is a villa which has a dog that constantly barks all night. Glad we had our ear plugs. I would definitely recommend this hotel. It has everything you need for a relaxing holiday. Adult pool and child’s pool. Room had an iron, hairdryer and a connection for you to charge your electronics just remember to take your European plugs. Only draw back was the internet. You have a ticket a day for one electronic device only, as there were 2 of us not really practical. Internet worked well though.

Tina McBrearty

A great 2 weeks stay at Malibu Park in September 2024. We upgraded to a newly renovated apartment. It was a beautiful apartment and so spacious. Walk-in shower and wardrobe in the bathroom. Beds so comfortable. Fully fitted kitchen. Balcony with pool view. Just had to step over the wall to your sun lounger. Sun loungers are plentiful. No need to leave towels out at the early hours! Pool bar fine but staff in the bar always on her phone! Front bar very good. Selling snacks and takeaway food. Back entrance via lift to lower floor cuts out the hill to reception. 2 bottles of wine and 2 bottles of water on arrival. Lovely touch. Loved our stay and will definitely return.

Paul Crayton

Room 2016, located on the 3rd floor and advertised as self-catering, did not have a HOB, just a microwave and toaster. As a chef, I like the challenge of cooking with the basics with the use of local produce. (not a skinflint). All the staff we very welcoming, friendly, and helpful. Located up a hill but there is a lift at the end of the complex making it easy access to all levels. Overall good hotel, The rooms need some maintenance i.e. kitchen unit doors need realigning as they don't shut, and maybe downgrading this particular room to Room Only as you are paying for a service that is not usable.

Chris Page

The views are stunning, great view of the sunset. Room was nice a quite spacious (we went self catering for a change so had a small “apartment” with a hob and fridge freezer. Clean and well maintained. Friendly staff. There was a mixture of families, couples and young groups when we stayed. The only “downside” was there aren’t enough sun umbrellas to go around and at certain points of the day there’s no natural shade. Would definitely recommend and would go back there.

!#

Great value, good sized rooms, cleaned daily, fresh towels daily too. Handy location about 20-30 mins walk to the strip and no more than 30-40 mins from all the main attractions, nice stroll up the hill on the way back. The location is beautiful on top of the hill overlooking Costa Adeje. If your lazy and can't be bothered to check the hotel location or walk up the stairs without complaining at home, this isn't for you, get yourself a mobility scooter with the sedentary crew. Easy a 5 min taxi ride from the strip if you don't do any form of exercise and can't be bothered. Some ridiculous reviews on here about the location... Well you have Google right? Check before you buy? God forbid you get a few thousand steps in a day 🤣🤷 My 11 and 13 year old managed it, so why can't you? Food was good value and tasty, which you don't often find in hotel restaurants and bars at this level. A few little bits of TLC here and there in terms of maintaining the hotel, but small minor issues. Pool table and gaming machines didn't work but swallowed the money. On site supermarket too and a good sized pool. I enjoyed the stay, great air conditioning and a friendly team. Will definitely be back again in the future. Elderly or small children, get a taxi, as it may be a bit much.

Wayne Masterson

Just had 10 nights here and can't fault it. Rooms were fine, we had a 1 bed apartment, all facilities were good, staff are great especially the bar staff, friendly, down to earth and polite. Music is a little loud but it cuts off at midnight and we enjoyed the atmosphere, views are amazing, yes it is up a steep hill but it's a nice walk down and only 6 euro back in a taxi. I would recommend this place as it's away from the hustle of the main area. No issues with cleaning, everyday our room was cleaned, beds made etc. done point out the staff don't speak English but we didn't have a problem and after all we were in a Spanish speaking resort so maybe Folk should make an effort to speak their language? Thanks for a great 10 days no issues from us, I found the place was great value for money. I would visit again 😎

Karim Kandil

I wish Google had the option to give 0 stars or even negative. This place completely ruined our holiday and made us want to never return to Tenerife: i) The balcony doors don't lock making you feel unsafe whilst in or out ii) We checked into a dirty room with leftovers from the previous guests iii) The fridge wasn’t working, and the reception staff showed no interest in fixing it (for the entire stay) iv) All the doors are creaking loudly, waking you up during the night. v) The hotel staff were so noisy in the mornings making it impossible to rest and they didn't care about the guests' comfort However, the worst part was that the place was infested with bugs and ants. A friend who lives in Tenerife said they've never seen anything like it. And to top it all off, the swimming pool lifeguard ruined our stay on day four. He started threatening and swearing at us for having a glass bottle by the pool (not bought by us!). We felt so unsafe that we ended up reporting the incident to the police. On a positive note, the pool bar staff were fantastic—10/10. We only found out on the last day that the bar isn't managed by the same owner as the hotel/apartments, which was evident in the difference in service quality. The bar staff, food, drinks, prices, and music were all great, but unfortunately, we didn't get to enjoy them much due to the lifeguard (who is employed by the hotel). In short, stay away from this place. Friendly advice.

Amy Byrne

The reviews were very mixed when I was booking but I can confirm this place is not a good option when staying in Tenerife. It is located up at the top of the highest hills and, me and my partner are both very fit people, but even we wouldn’t walk these hills. It is not feasible and taxis hate driving up here so most of the time you have no other option but to walk down to the beach which is 25/30min walk. The receptionists say they can book you a taxi but you can be waiting anywhere from 1-1.5hrs for a taxi to arrive, and most of the time they dont arrive. It’s a terrible location for getting around. We are currently sitting waiting 30 mins for a taxi to the airport and are now at risk of missing our flight but we have no other option as it would be impossible to walk down these hills with luggage. The room keys also deactivate very often and you have to continue to get them recoded which is extremely annoying when the reception is up many flights of stairs. The ‘double room’ we booked was 2 single beds on wheels pushed together and they kept on moving around. They were also as hard as rocks not comfortable at all. Not only this but our remote for the a/c wasn’t working so we had no working a/c for the entire stay. Take my advice and do not stay here. You will spend as much money on taxis as you would just paying the extra money for a hotel closer to the beach.

L M

Booked through jet2 with the understanding it was going to be a fun filled holiday apartment complex, it is part timeshare/ owners. There was almost no entertainment (seen 1 or 2 things in the whole week we were there) very quiet and bitterly disappointed. There were around 18 rules posted around the pool area, basically meaning no games or fun during the day, one of the life guards was awful, got on at everyone for everything, kids couldn't enjoy themselves in the pool at all, no balls, no inflatables, there is a tiny section of baby pool where you are able to play with pool equipment (tiny), most of the time the large area of the pool was very quiet, I couldn't see any reason for the drastic pool rules & regulations which made everyone on edge for fear of "getting in to trouble". Everyone we spoke with and trying to enjoy their holiday felt the same. We wouldn't return for this reason, it ruins what should have been a fun holiday for all. The timeshare owners are not happy with holidaymakers being there & the holidaymakers are not happy following the strict "no fun" rules. This complex is ideal for couples only, who want a very quiet holiday. Not good for families who enjoy pool activities or entertainment or music. Good apartments, fantastic terraces, up a very steep hill which didn't bother us, can get very cloudy due to location which can't be helped. Good mini market, nice little cafe & restaurant.

Local Reviews

AMAZING! we thoroughly enjoyed our stay at Ramada residences the accommodation is absolutely fabulous very clean and plenty of space and storage our balcony was absolutely amazing the views where one of the best I’ve ever had from a hotel room! The staff are very helpful and always happy to help with with directions or whatever you need the adults only pool was also great 😊 very relaxing and very far from the kids pool (even better) the bar is also great especially on the 2 for 1 offer in evenings air con is free and so is the safe we personally put the air con on in the master and shut The door which really helps cooling the room down do be aware that this hotel is not suited for those with mobility issues walking up to this hotel at peak afternoon times can be very hot and uncomfortable but luckily a taxi is €5 from the centre I don’t recommend the bus as much as you still have to walk some of the way but a taxi will drive you straight to the door! Thanks for a fabulous stay!

Nancy Cook

The hotel was very good. We stayed in a 1 bedroom which had everything you needed. The beds were fairly comfortable. Good air conditioning. There was even a washing machine and dishwasher which was really helpful. We stayed for two weeks. Our towels were changed 3 times and the room fully cleaned one week in. There is a great kids pool which is all the same depth - really shallow so even small kids can play in it and its warm. Bigger pool for adults and also a cordoned off section for kids where tjeu can also play with inflatables like boats etc. Mini market in the hotel which is pretty good although only open 10-4 and a bit more expensive than the nearest supermarket which is probably only a 10 minute walk albeit down a pretty steep hill. Kids club on during the day Saturday to Thursday. Staff in there are amazing and do loads of fun stuff with the kids. Adult activities too. Two restaurants although one is more like a snack bar but food is good and staff are pleasant. Not any evening activities on which was the only thing. Hotel does sit up a hill which can be pretty tiring in the heat. Plenty of restaurants and shops within 20-30 minute walk. Overall would recommend and will probably be back.

Cosmin Toma

Amazing views from the balcony. Though, rooms should be renovated as they are pld style. Pool and Spa is ok. We had some issues with cockroaches inside the kitchen. Not to much food options. Adult pool was closed for all 10 days. For apartments that costs more than 300k it’s a pitty 😣

Seeyun Lee

the room was incredibly spacious, the bathroom was very clean and modern (which is very important to me), and the balcony was huge - all for a very affordable price!! the view was stunning as well. they've got a nice pool, restaurants, and a mini market which was very convenient. the layout of the entire complex is really confusing at first but you'll quickly get used to it. they also let us use all the facilities on our last day past check out which was very nice. only reason i'm not giving it five stars is because during my three night stay, they did not clean our room once. this wasn't a big deal to us as it was a very short trip and we barely stayed in the hotel, but this is something worth looking into if you're planning on a longer stay.

John Moore

I stayed here last week with my 12 year old son. I booked because it was the cheapest in the area and was a little dubious with a few of the bad reviews but... I do believe a holiday is what you make of it so what the heck. The reception was perfect.. friendly and efficient. The rooms great at the price with a super balcony too. The bar was good and the onsite restaurant great. We had the sharing platter twice and was more than we could eat. The location is great with lots of bars a short walk plus a few supermarkets too. I have every intention of calling here again with the whole family and hopefully get a room a bit closer to the pool. All in all very well done. John and Matthew Moore

Claire Pilkington

Good location as it's situated by lots of bars and shops. Rooms were clean and recently updated with new kitchen and air conditioning. Currently, the other apartments are being refurbished, so there is building work on going. We did have a cement mixer outside our block, but it was not noisy. We had a top floor apartment, and the balcony was too small, and I could not sunbathe as only a table and chair could fit. It was an issue as not enough sunbeds around the pool. Rows of sunbeds saved with towels, but no one appeared until 3pm? Pool was beautiful and shallow, with no deep-end, but did get full with inflatables and holiday makers forming human pyramids. Breakfast on site was good at a reasonable price and evening meals good value with plenty for every taste.

Eileen Mills

Great apartments everything you need, just a bit dated could be doing with a refurbishment. But clean. Great pool area Staff friendly, great location. We will be back for sure.

Debra Hunter

Never been to Tenerife before, so went blind. Location great. Bit daunting finding our room, as we arrived at night. But, reception gave us a map. Checked in no problem. Room was basic, but had everything you need. Comfy bed, 2 pillows,kettle, and fridge. Weirdly, there was no wardrobe, there was a rack on the wall, with several hooks for hangers, which were provided, not a problem really. Nice big bathroom with walk in shower. Television with English channels. Also, air conditioning. The pool area was nice, we were a 30 second walk away. Just used the room as a base really. Short walk to the beach. Only used the restaurant for drinks, but it was busy for meals. I would stay again.

Peter Kirke

Not a bad place, I had a studio which had recently been done up,, Now with air-conditioning.. The studios are situated at the back of the property.

Debbie Dixon

My first time travelling and staying solo. My nerves were soon settled upon arrival to extremely helpful & friendly staff. I had to move rooms on day 2 due to owner of TS arriving but everything was moved whilst I was out for the day. Great location, lots to do in and around the area too. Thanks again 😊

Jonathan Sweeting

Stayed here 3 times, great value and nice clean apartments. Have stayed in a 1 and a 2 bed, both had great aircon. Placed perfectly a few mins fro. Fanabe Beach and La Pinta. Plenty to do in the area. Resort is a bit hilly, but most resorts in Costa adeje can be this way. Staff very friendly and helpful. 10am checkout is also not ideal but they do offer late check out.

shannon gaughan

Just back from a week at sunset bay apartments. The apartments were clean and huge we stayed in a 2 bedroom apartment and had everything we needed, there are english channels on the TV and everything you need for self catering also aircon In each room and filtered drinking water on tap. The staff at the pool bar are excellent and so friendly. The lifeguard is also brilliant he doesn't take his eye off the pool all day. Reception staff very helpful and friendly. Its just a short stroll to the beach and there are loads of restaurants around the area. Would recommend and would stay again. The only negative is the sunbed wars in the morning!

makEKnickers

First time staying here last week. Room was above 6 or more different bars and restaurants surrounding the back and front of the room (that another reviewer aptly named the Diagon Alley of boozers, it really is!) where loud music noise went on till at least 11pm and drunk people noise went on and on through the day and night until 2am at least. We could also hear a singer in a bar every night that was at least 5 streets away near the Dino supermarket until 11pm or so. If you want to come here and have a holiday where you want to go bed early and get up early for daytime activities that don't include drinking and sitting around the pool, beach and bars all day (like hiking, self drive tours, sightseeing etc) then don't stay here as you will get no rest or sleep. Shame because reception and other staff were friendly and attentive and the room was a decent size with good aircon in the bedroom and lounge. The terrace/balcony we had was also large with 2 sun beds, an umbrella and had good views. Parking was 8 euros a day underneath the complex which was good too. Maids cleaned room/changed sheets/emptied bins on our second to last day, rather than mid way through the holiday. Overall, I doubt I will coming back to stay here purely due to the noise from all directions at night and being unable to go to bed early for early morning starts, It seems like it is very hit and miss whether you get given a room in this part of the complex and I'm not taking the chance again. Upon checkout I said it was too noisy for us, and the reception staff said next time we can email to ask not to stay in D block/near the bars, but I wouldn't want to book then email to find out they don't have any other rooms available, so I would email prior to booking and paying

Linda

Sunset Bay is a huge complex but well laid out and lots of staff on hand for any assistance needed. We had a 2 bedroom apartment with 2 bathrooms and a generous sized balcony with a second inner balcony that we used just for drying clothes after the pool. There are 2 pools each with pool and snack bar. The complex is designed around a square with shop, cafes and bars. There's a great friendly, community atmosphere there and weekly entertainment. Walking distance to beach, marina and an assortment of shops and restaurants. Great stay here.

Craig Robertson

Had an absolute amazing stay in this lovely place. We stayed in a self catering apartment in the complex. The apartment was massive, very clean and that balcony view (see pictures) If you are looking for a nice quiet area to stay in Tenerife I highly recommend staying here. The staff were all so lovely. The pool area can be busy but there's a total suntrap of a roof terrace that's really quiet and fully equipped with loungers and parasols. It also has a cold shower to help you cool down. The rooms don't have air conditioning but the provided fan is ample to help you get to sleep at night. If your are wanting that amazing view we were staying in room 111. There's lots of great restaurants in the area too, we can highly recommend the Tapas Boutique and Nebula, amazing food at very reasonable prices. We would definitely go back and stay in this lovely quiet place.

Ray Stuckey

Rooms are lovely. Only issue is we had 2 singles beds pushed together as opposed to a double bed. 95% of staff are amazing, just a couple are quite abrupt. Food is lovely, although choices are limited. Views are great and strongly recommend booking a sea view room Only negative point is that we arrived in time for lunch on our first today and weren't leaving til after lunch on our last day. We weren't told about the courtesy room when we asked ar first about the situation and were only told about this the night before and all suitable time had already been taken. We also had our bands taken off us before the checkout time and were unable to enjoy any food or drink on our last day. Food had been going to waste at the pool bar all week

Judy Kemp

Myself and my mum stayed in a panoramic view room in mid May. Our purpose for the holiday was purely to unwind by the pool with a book and that's exactly what we got with this hotel. We arrived late at night, the security guard waited for us and gave us a lovely platter of food and drinks to take to the room. He was so welcoming and helpful, it really set our holiday off to a great start. It's in such a quiet part of town and the hotel itself is very quiet, perfect for adults. The room was better than we ever could have thought, beautifully decorated, comfortable beds and all the appliances we needed. There was no air con but personally we preferred that, there was also a fan provided. We were half board and the food and general service was absolutely outstanding, we particularly liked the waiter service for dinner. It was also nice that as half board guests, we didn't need to carry our money around with us to the restaurant as you pay the bill at the end of the stay. The staff are all so friendly, welcoming and helpful and they really seem like they love their jobs. The pool was really nice and when we stayed, it wasn't busy so you always found a sunbed no matter what time of day you got to the pool, and they have a separate kids pool and play area as well. It's a no smoking area which we found really refreshing as non-smokers. My mum and I have been going away together for about 5 years now and this was our favourite hotel, we'll be booking to go back next year.

Zsuzsanna Kokai

We stayed here for 6 nights - the staff were very welcoming and friendly. We would like to thank especially Maria at reception, Ana & Antonio & Cesar at the restaurant. The location of the hotel is great, as it's near a beach and the view from the rooms and the pool is just breathtaking. The food was good however the menu was the only part that wasn't really up to our expectations. The breakfast buffet is great, but it could be a bit different every other day or so. The lunch & dinner menu could be more varied, maybe a little Spanish oriented and more spices. It was a bit odd having to eat the same food almost every time. All in all, we did enjoy our stay, and we would recommend for others to book.

Emilia Sowińska

Our 10-day stay at the Atlantic Hotel is coming to an end. We were here on a family vacation with a child. We decided to go for the self-catering option. The kitchenette is great for this, basic dishes and kitchen accessories are available. The apartment with an ocean view exceeded our expectations, it is the most beautifully located hotel. You can enjoy the sound and view of the crashing waves all day and night. We used the hotel restaurant several times. The service is very nice and friendly. The hotel is kept clean, every toilet is fragrant and well-kept. The rooms are spacious and the breeze from the ocean compensates for the lack of air conditioning. We will definitely come back here and I recommend it with all my heart.

Irene Conlon

Fabulous 👌. 2 pools. Kid friendly. Great location. Claire is fantastic at her kids entertainment, she makes kids enjoy the holiday experience so well. A great Gem to the hotel. Hotel staff were so helpful. Cleaning staff do such a good job. Place spotless

Debbie Walker

Great location, good food given the rating. Rooms set the hotel down but it is only three star so I guess you get what you pay for then. Use of the gym at the sister hotel is a bonus. There could be a bit more choice for vegetarian guesses but again it is three star and they have to cater for the majority. The staff on reception are helpful and friendly but the star of the show is Claire the entertainment chief. Her happy, enthusiastic personality is inviting and my two daughter's are already begging us to come back. She knows all the children's names in days and is just a joy and gem of your hotel.

Emma Crick

This is our second visit to the hotel and we still love it. The rooms are traditional but huge - very clean and well maintained and probably the biggest balcony we’ve ever had. The food ( half board ) is fab - breakfast is exactly what’s needed to start the day and pleases even our 3 fussy teens. Best location for the beach and the plentiful bars and restaurants BUT Clare is who makes this hotel. No idea where all of her energy comes from but she exudes happiness and sunshine always. We will definitely return to this fab hotel.

Jess C04

Santa Maria Hotel is in the perfect location on the sea front with plenty of supermarkets and pubs around. The rooms are lovely (with air conditioning!!!) and stepping out onto the he balconies the scenes are amazing. Staff are more then accommodating and nothing is too much for them. There is plenty of choice at meal times including a dinner show around the world which needs to be booked but is well worth doing. Would definitely come back in the future!!

christal turner

Great location, clean and friendly staff. Would definitely return. Claire was lovely, welcoming and cheerful. The only negative was people moaning about kids playing in the pool and asking them not to splash 🤔🤣

Kacper Cielebak

We chose this hotel because it was supposed to be a room with a bath. All rooms available on booking were supposed to be with a bath. However we got a shower. They told us that we cannot get a room with a bath if we stay for just one night. The bath was the only reason why we chose this hotel. Opening hours of the swimming pool were disappointing- it was open 11-18 which is very short time comparing to other places. The food on the lunch was very bad, there was very small choice and the food was cold. Also when you go for lunch on the buffet you cannot get anything to drink for free - even water. It was not possible to order coffee even if we wanted to pay for this. There was noise from construction workers during the day and during the evening. Comparing other hotels that we stayed in it was the worst price to quality ratio.

Connor Frankland

Arrived at the hotel to be shown to one of the newer rooms in the hotel, champion. Was a nice room but considerably small. Until the next morning when we woke to the sound of drilling and banging from the floor below and the sound of a crane being constructed outside our window, this was a bit of a surprise since we were told the crane would be gone on the 30th Sept and the work wouldn’t be on the floor below or above! I mean they were right at some point because the next day the work was getting carried out on our floor! Breakfast options were decent, evening meal options are a bit limited and I think children may struggle for things they may like. Sunbeds aren’t meant to be reserved but typical British etiquette means you can’t get one as they don’t have enough and don’t enforce the no reserve sun bed rule. After removing a towel and sitting down one of the owners returned and complained which led to us being shifted, yet the second owners of the towel didn’t arrive for another 2 hours, instead we were given a broken sun bed that had a snapped leg which I didn’t realise until I caught the back of my heel on the sharp edge. Also don’t expect to be in a rush as there is only 1 working loft, and you best believe that every time you need it so will every other floor in the building. Avoid this hotel at all costs unless you prefer to walk to the beach everyday or fight at 9am for a bed.

Lily Reardon

Me and my boyfriend thoroughly enjoyed our time here at the hotel. The breakfast buffet is amazing, so many options and staff are always attentive and helpful. The dinner is more of a hit or miss with the food, some of it seems to be dry under the hot lamps but not a major issue. The pool is lovely. However, the one particular old ish life guard is pretty aggressive. His tone towards some guests can come across as rude. He shouts at kids with balls in the pools, however other life guards let this happen, so it can be confusing which rules to go by and which to not. The room was lovely. Very spacious and nice bathroom, with a lovely mini fridge. Only problem with the room was that there was only one plug socket which made it very annoying to charge our multiple gadgets. However it wasn’t a major problem for us. The cleaners always make sure the room is perfect every day and make the beds to perfection. The entertainment is okay, it’s more aimed at young children and I think it goes on a bit too late. Sometimes the entertainment goes on past 12am and it kept us up for a while, however we knew this before coming so can’t really blame hotel, just maybe turn down music the later it gets?

sohail ayub

I recently stayed at this hotel for a week with my family, and unfortunately, our experience was significantly impacted by the behavior of the neighboring guests. They were disruptive throughout the night, playing loud music and creating a considerable amount of noise, which disturbed our family, especially the children. On one occasion, I was startled awake at 2 AM due to their activities, which included the misuse of a fire extinguisher and damage to hotel property. This led to a very unpleasant end to our vacation, as we lost two nights of sleep. While I commend the hotel staff for their friendliness, I found their response to our situation lacking. Despite raising our concerns with management, there was no offer of compensation or resolution, which was disappointing. As someone who travels frequently, I understand that not every accommodation can be a five-star experience. However, I would advise families with children to consider alternative options, as our stay was marred by the behavior of those next door. In closing, I hope the hotel can address these issues for future guests. Thank you for considering my feedback.

Bradley Lackenby

Amazing hotel! Genuinely unsure as to the experience of other guests with the poor reviews, our experience has been nothing short of amazing. We arrived late on the Saturday night, checked straight in and gone to the rooms. We paid for a deluxe room, 2 of the rooms were renovated and one wasn’t, however this wasn’t an issue. I enquired the next morning about upgrading our room as we were the only couple in the group, the hotel did this for a small fee and without any fuss! Breakfast is good, cooked breakfasts, cereal, omelete station and pancake station, can’t ask for much more! Staff are so friendly, rooms are clean (I think the ‘dirt’ refered to in other reviews is actually worn silicone around the baths etc, definitely a point for the hotel to fix but the rooms were clean). Overall would recommend 100% and will stay again!

P Gallagher

Had a great stay. Rooms are clean with a great little kitchenette. Beautiful ocean views. Large pools with a restaurant right on site. Located near plenty of shopping, restaurants and bars and grocery stores.

Shania Pearce

Was originally a bit nervous having booked this hotel seeing some of the reviews, but after staying for 8 days I can confirm this hotel is brilliant. Amazing views and location, peaceful and very clean. Only faults I can give are that the air con isn’t that good but not unbearable and that the decor is a little old school. Loved our time here and loved this hotel. Coming from someone who is very picky with where they stay this took me by surprise in a great way! Would recommend. Sea view room sunsets were beautiful.

Norbert Szak

First of all it is not a 4 star hotel!! Outdated, run down place. Reception staff layed back, not very helpful. Rooms are in terrible condition, need a re-vamp for sure. Full of cockroaches, when you mention this at the reception they just shruggle their shoulders. Bad attitude! Not cheap so expected something else! Never again! Oh and the noise...there is a bar called sloop or slop not sure but on Sundays play live music which is terrible and very noisy when mentioned this to reception staff (again) they said: well this is Tenerife they are allowed to do that! What? Seriously??? Worst hotel ever!! Avoid!!

jennifer campbell

Apts we're fab - great location, staff etc - only thing I can criticise is the air con. It really doesn't work. We had ground floor 1bed apt and had 2 big windows in bedroom to open so it was fine but wouldn't fancy it in the hot summer months.

dibleyfm1

We stayed in a private apartment which was situated on floor 3, perfect room with good fresh decoration kept to a high standard and is equipped with everything you can think of including books to read/ towels even a shopping trolley to stock up from the local shop . Elevator available all week .Club Atlantis as with many on the island is on a hill however,it is only 5 mins from everything you need for a great holiday. Reception staff are very pleasant and helpful.Everywhere is clean and tidy . Issues : air con is switched off by the hotel in autumn so even though there is currently a mini heatwave no aircon was available . There is a slight issue with sunbeds. You cannot reserve them which you would think was great and the pool attendant unlocks the beds stacks at 10am . but you will have to que to get one and they do que early also from 9am you can see people placing towels on the ground where they intend to place the beds and they all set up the beds and go back off to breakfast or about their day so still you can end up without a sunbed even though they are empty most of the day . There is a pool bar /Cafe. Food looks good but it can get busy and with only 1 cooking and 1 serving I did notice long wait times when busy . The area is perfect with bars and restraunts a plenty . Make sure you try the slow boat Chinese/Las Olas/ sun inn/ deli delights

Rita

We ended up at this hotel by chance due to a sudden change of destination, and this place happened to have availability. After reading the reviews, I thought everything would be terrible, but our family was pleasantly surprised. The hotel fully matches its 3-star rating. The buildings with the rooms are arranged in a triangle, and there are pools inside. As for the pools, it's hard to say much since we didn’t swim there even once—we walked to the nearest beach, which takes about 10 minutes on foot. The hotel is clean; the staff mops the floors a few times a day, and the room is cleaned every two days. We had no issues with cleanliness. Regarding the food, many people write that it’s inedible, but I will say this: if you are going to a 3-star hotel expecting lobsters and a 2-kilometer-long buffet, then no, this is not the place for you. The selection is not huge, but there are always vegetables, three types of salad, paella, soup, chicken, meat, and potatoes. There were also shrimp and mussels a couple of times. The beer is good, the cocktails are a bit diluted, but we often bought something from the store, where prices are low, so there were no issues. The staff is very pleasant and friendly. We had a problem with noisy neighbors once, and after notifying reception, there was a quick response, and everything was resolved immediately—thank you very much. The waitstaff clears tables quickly, sets them up efficiently, and always with a smile. The rooms are actually quite spacious, with a mini-kitchen and a refrigerator. There is no air conditioning, but since we're visiting in October, there are ceiling fans, which is sufficient. I can't say how they handle it in the summer :) Overall, we were satisfied—thank you very much :)

Jean Houlton

We were a group of 8 adults 2 children the rooms were spacious not really geared for self catering. Don't bother hiring a remote as telly won't really work .the maids came in every 2 days changed towels however we had to go to reception and request that they cleaned the floors .the pool area is run down lots of tiles missing ect easy to get a sun bed any time .the pool itself was ice cold and most of us didn't go in all holiday .2 of our group were all inclusive and said the food was OK. The main issue in 2 of our rooms were cockroaches on 3 occasions again I went to reception and they sent someone to put some stuff down that seemed to sort it along with cans of spray which we bought to be sure .would we come again no we wouldn't it's cheap for a reason .that said location wise spot on

Sam

Rating this as two star mainly due to the condition of the hotel. It has been left in disrepair, and maintenance seems to be no -existent for many years based on the condition. Things like loose paving, missing tiles all around the pool, paintwork falling off, shading missing etc etc. Only place for WiFI is a small spot in reception. Also no air con in rooms but you can request a plug in floor fan. Location was fine, with a short walk to the beach down the hill. We were on the westerly side of the hotel so had a good view and not overlooking the main road. Food was average but the staff were friendly. Not much for the kids to do but it’s a case of get what you pay for really. Shops close by, and e scooters are located about 3mins walk away. To be fair, we were on a lads trip so didn’t matter for us.

Declan Blyth

As a solo traveller I wouldn’t recommend, I should have done more research when booking. This hotel caters to families so if you’re wanting peace and quiet, don’t book here. The rooms were clean and the balcony was sun facing from 1pm which meant I could avoid the pool and get some sun without going near the pool. Good location, in the busier part of Costa Adeje. Staff were lovely!!

emma smith

absolutely do NOT recommend this hotel to anyone we had two separate families walk into our room with there own key cards and all the hotel had to say was sorry. while out all day at siam park we came back to find our room door wide open from the cleaners leaving hundreds of pound worth of valuables out for anyone to steal upon speaking to the hotel we were told to talk to the manager the next day, after this all he could offer for compensation was a free boat trip. the food was all cold and not labels correctly making people unknowing of what there is there is also a very small selection so i don’t recommend as a fussy eater. the staff are rude and the hotel isn’t in a good condition

Dani Ohagan

Its beautiful here , felt like a home from home could move in tomorrow with my 3 children. Nice and quiet surroundings but not dead there's shops and restaurants very close by and aqualand its the perfect locations. Yes it is up a hill we walked it every night with a buggy its good for you but taxis are everywhere so not hard to get back if you don't want to walk. I loved that there were 2 little pools right near my room yes they were cold but its very hot in tenerife the cold water didn't bother me at all its refreshing. No windows looking onto the pool felt very secure and safe at night. Couldn't hear loads of people partying was a couple if groups on various nights but nothing too wild was just a nice holiday atmosphere. Main pool was lovely and great views from the day beds. Staff were really lovely too.

Chloe Ackroyd

Recently stayed 7 nights in an apartment with hot tub room 455. Can not fault many things, the location was great for us as we don’t like hustle and bustle, the hill everyone talks about is quite steep however we had a car so wasn’t affected by this much. If you do hire a car and try to park at the top of Haciendas V at the dead end, please be mindful of where you park, there is not many spots and locals tend to park alongside of the road. One night we parked the same as about 8 locals and woke up on the morning and the car had been towed… The complex is a near a 24 hour shop and a couple of restaurants. The apartment was nice and clean upon arrival and a bottle of wine and water was left for us. The apartment was 2 bed, 2 bath and had a sofa bed that we didn’t use. It was nice and quiet and didn’t often hear any other guests. The staff were on hand via WhatsApp for any questions and replied promptly. Everything you need is in the apartment. The hot tub was cleaned during our stay and had fresh towels and sheets once. The pool in V was clean and not many guests used this but it was a bit nippy. We didn’t use the pool near reception so cannot comment on that. 100% would recommend and will definitely be back. Thank you 😉

Roo Roo

The staff, particularly Lora at the reception desk, was incredibly helpful, assisting me with all my inquiries in the days leading up to my arrival. Their responses were swift, and the staff was exceedingly friendly. The apartment was very clean and considerately equipped for guests, providing basic dishes, pots, and cutlery for those who wish to cook. Moreover, the view from the terrace was absolutely breathtaking. Additionally, visiting at the end of April and the beginning of May meant enjoying fantastic weather throughout my stay.

Leilani Rosario

Lovely clean spacious apartments. Fully equipped kitchen with everything you need for a self catering holiday. Reception staff were very friendly and helpful. Lovely quiet area. The apartments are up a steep hill, and there are lots of steps, but expected considering you are in the quiet part of adeje, up away from the main tourist area and noise! Swimming pool was very quiet during our time, so felt very private, and the separate sunbathing area with the canopy beds and swing chairs are a lovely addition. There are convenience stores within a 5-10 mins walk away, and a big supermarket within a 20 min walk, and taxis right outside to get everything back. Good tip is you can walk around the harbour side to walk back up to the apartments, which is far less of a hill to walk up rather than the vertical hill opposite the supermarket, which is definitely a good work out for the legs! Lovely walks down to the harbour and along to the livelier Playa. Have recommended these apartments to friends and family, and am already looking at when I can come back again.

Sarah J

We stayed for almost four weeks and had the most wonderful time. It's a very well-maintained and clean resort. Apartments are spacious and have a fabulous view over the seaside. We enjoyed the heated pool as well as the spectacular sunsets from the terrace the most. The ladies at reception are extremely helpful and friendly. It's a little bit of a walk up the hill from the beach/town but absolutely doable.

lorenzo Coopman

Let us start well, the staff was kind and helpful. The location of the hotel is nice and in no time you are at a (quiet )beach. The hotel itself is clean but the rooms feel dated and could use an upgrade/ update. The food is not great ( large quantities kitchen), but don't expect a ( top) restaurant experience. I would recommend this hotel for those on a budget or those who just need a bunk to sleep.

Vladislav Šagajev

Excellent hotel for the money you pay for it. You get even more than you would get anywhere else in Europe for the same price. All staff is really helpful and attentive. Overall hotel is very clean, quiet and its location is good. You will always find a free parking space nearby. Food is wonderfully tasty. We are going to this hotel already 3rd year in a row and we will definitely come back there again!

Paul Woolnough

Had a week's stay in a third floor excellence room which had a good sea view (308). We enjoyed our stay and the room was spotless and well maintained. Room was nice and quiet, blocking out most noises. We stayed half board. Food was generally quite varied and decent quality. Beer prices reasonable. Our room had air con, I gather some do not. Truffle chocolates on our pillows each evening and free bubbly for my birthday was a nice surprise (we didn't mention anything but had some cards). Location is good, the old sea front of caleta is great - fab restaurants/bars but quiet. My main grumble would be that the pool was very deep, only a small amount of it was less than 1.5m. The hotel reception booked a car for us one day which was about £70, drove up to the volcano which was probably the highlight for us.

Adrian Burch

I stayed at this hotel in October 2022 and I was quite impressed with it since I returned this year in October 2024 with my adult son. I chose a lower priced room due to budgets. Unfortunately there were a couple of issues with the room and so I spoke to some of the staff who didn’t really resolve our issues but eventually I spoke to one of the senior members of staff called Julie. Julie worked really hard to resolve our issue, despite having a very busy schedule and under the constraints of being fully booked up., Julie was professional (spoke great English) and she offered us a variety of options. We eventually changed rooms after a day or two and she gave us really lovely accommodation which was a big upgrade. She really went above and beyond and is credit to Hovima Hotels - thanks Julie you made our holiday really special. I highly recommend trying HOVIMA Jardin Caleta - the feel of staying there is more like a four to five star in terms of cleanliness and staff friendliness and professionalism. It’s lovely and you won’t be disappointed. If this review has helped you, I would appreciate it if you follow me and I will follow you back thanks and have a great day.

Karen Tingey

Rooms are clean. Sofa beds could do with an upgrade. They are OK for young children. But not suitable for an adult. Staff are helpful and welcoming. Food in restaurant plentiful. Its mainly local food. If you like beige food then the pool snack bar I'd open from 11am to 6pm serving, pizza,chips,hot dogs and chips. There are family restaurants in the area.

Elvinas Palcauskis

Great hotel that has everything. We really enjoyed staying in this hotel. It is clean, staff is friendly and try to help in any way they can. The breakfast buffet is fantastic with wide variety of foods to choose from. Brilliant breakfast fast tomes which span from 7:30 to 11:30 am. Pool area is large and smaller more romantic pool on the roof top. Will stay again and highly recommend. Shops right across the street, more restaurants just 2mins away. Plenty on street parking around.

FMJ Automotive

Possibly the best hotel I've stayed in this year. Stayed in room 437 which was very clean and comfortable with great modern decor. Local area is fairly quiet with some good places to eat. Hotel was fantastic and the staff were genuinely amazing. The staff on reception were superb as were the staff in the main restaurant. The food was a pleasure to eat as it's not the usual buffet but fresh from a menu. My only complaint was that I didn't stay for longer.

Tom

The perfect hotel for a short, couples stay. The area itself is amazing with enough bars and restaurants to keep you occupied but without it being too busy, and each time we ate we had a new favorite meal of the holiday. The hotel itself is newly refurbished with very modern, comfortable rooms. The breakfast was beautiful with a huge range of food, and the pool area calm and without sunbed wars which is a big plus. You really cannot fault this hotel and we will be staying again.

Louise Appleby

I have just returned from a 10 night stay at MYND Adeje and I wanted to say how wonderful the hotel is. The daily yoga/pilates is a really important part for me, both of the teachers (I forget their names) were so good, really friendly and just had fantastic energy. The painting event on the rooftop terrace was a great addition and something very different to do in beautiful surroundings. The food was brilliant, there were a fair amount of gluten free options, much more for breakfast than for evening meal but that was still fine. The guy in the restaurant was helpful and kind to me too since I was there alone. I think he was called Diego, he seemed to be in charge anyway. Big shout out and thanks to him. All in all a great holiday, lovely quiet area so very chilled. Many thanks Deborah Appleby

Zizhe Wang

Hola! I just wanted to express how much I love this hotel! The stuff is very friendly and helpful, especially the lady who works the midnight shift. Thank you!!! The breakfast offers a wide variety of choices. The hotel is modern and clean, and the option to receive credits if you don't need a full room cleaning is very practical. While parking at the hotel is expensive, there are always free parking spots on the nearby streets. Overall, we really enjoyed our week here! Thanks again!

Mike Moate

We stayed here in July 2024, my wife and I with our three young children and had a wonderful holiday. We all felt really safe in the confines of the hotel, and the staff were all fantastic. They all seemed happy in their work and genuinely wanted to ensure that families enjoyed their holiday. The breakfast buffet was excellent and there were a good choice of three swimming pools for children of different ages and ability. We were also able to easily get ourselves some sun loungers each day near the second largest pool. Our kids have never wanted to go to holiday clubs in previous holiday, but they wanted to try this one which runs morning and afternoon for 90 minute session each time. And I’m pleased to say that all three of them absolutely loved it thanks to the excellent staff. The club also gave the kids some variety during the day between going to the holiday club and playing in the pools with us. We can’t wait to return next summer and have already booked for August 2025.

robert waugh

We have just returned for an amazing 8 nights here. We loved it all, the rooms were great, beds were really comfy and they set up a fold out bed for my 3 yr old at our request, always clean and the cleaning staff are great. There are 3 pools, the main one can be quite busy but we found if we went to the little one at the back it wasn't so busy. The kids pool is great for little ones and a playground next to it. The food is good not the most amazing food but it is what you would expect. My little one loved the chocolate cakes for pudding and the dinner staff were always great with him. The mini disco in the evenings is awesome for the kids. There is plenty to do around the hotel nothing is too far a walk, yes there is hills but we didn't think they were that bad. I would highly recommend going here with family incredible holiday

Monika Nowakowska

Great location close to the beach and bus stops. The rooms were clean but a bit older than they looked like in the photos. That’s fine. They were very spacious. The whole hotel was huge very nice staff (especially at the reception). Animations were… okay but not great. We stayed only twice to see them (eg. Singers microphone wasn’t well adjusted and you could barely hear her). That’s fine too. The biggest disappointment were desserts - each day the same ones, taste was like from a not good bakery - artificial flavour of cream, not much choice. Other than that food was good, each day something else to choose from. Also, we didn’t have all inclusive we had breakfast plus dinner but we were charged for drinks for the dinner which was weird. Even weirder was that some drinks were chargeable even for all inclusive guests. I guess it’s good to know that before buying all inclusive here, All in all it was a pleasant stay!

Anya Levkouskis

A fantastic hotel in Costa Adeje. It is definitely reared towards families with children, but we stayed as a couple and had a great time. All inclusive offers plenty of drinks and food options. The food can get a little repetitive after a while but that was expected. Room cleaned daily, very spacious and comfortable! Staff friendly and helpful. Highly recommend 👍

Fiona Anderson peacock

Great holiday with many good facilities. Lovely pool area, spotlessly clean all of the time. All communal areas kept clean. Staff are very polite and friendly and very helpful with any questions. Rooms cleaned every day and fresh towels if you need them. Location is excellent for the big shopping centre and access to promenade and beach.

graeme “Bigyin” Burt

Great location and rooms where cleaned every day. We ended up above a group of drunks for the first 3 nights who would fight and shout every night and smash windows they where from the south of England and the security where always at there door I think in the end the police where involved. Thankfully they left but this is the fun of a all inclusive hotel. Staff are nice the the pools where clean and warm. Plenty of shops and bars around and only 10 mins walk to the beachs. We had a great holiday and will definitely book this hotel in the future.

Alice Ak

The scenery is nice, but nothing else is. For starters, we booked a suite with two separate bedrooms, and instead received 1 bedroom and a living space with a sofa bed, which is annoying but manageable. The all inclusive isn’t exactly all inclusive. There is no free snacks, or anything to eat other than when specific meal times are. The meal times are also quite inconvenient. The food is terrible, and very boring. Same food every day and it’s dry and tastes old. Unless you like dry fish and dry inedible burgers, then you won’t enjoy it very much. Occasionally there was a tough bit of veal being cooked, which was more edible, but it was still not very nice. We also got very sick a couple of days in, which may not be their fault, but could be related. Some of the staff were incredibly rude and ignorant, and basically dirty looked you just for asking for a drink. However, there was 1 lovely bartender who was very kind, however I am not sure of his name (dark brown hair, quite tall, very friendly guy). The receptionist was also nice, but nearly every other staff encounter was bad. The rooms are not good, but are reasonably spacious, however don’t book a balcony room and expect a balcony. We got a room on the bottom floor with a bit of a post around an on-floor patio section. It is also far too hot, with no air conditioning, and only a fan that is near enough non-functioning. It felt like it was 50 degrees every night. We’ve also heard reports of cockroaches in rooms, however I haven’t encountered one myself, though it’s definitely made me on edge. Location is fine enough as it’s only about a 15 minute walk to the beach, however at night it’s seedy and seems unsafe to go out alone. Overall, this hotel isn’t the best in the area, and should definitely not be marked as a 4 star. I’d advise booking elsewhere for the same price, as this was far too expensive to be like this. If I could refund and never experience this holiday in the first place then I would. Wish I cancelled and stayed home.

Katie ONeill

Great location with only a 15minute walk down to the beach and restaurants. Rooms are large and relatively clean. Two pools with plenty of sun beds. Great choice of drinks for all inclusive including cocktails. Unfortunately we were very disappointed with the all inclusive food which was subpar with undercooked meat and uncooked rice and very repetitive with the same choice of food everyday. I would NOT recommend going all inclusive at this hotel., but with plenty of local restaurants you wouldn’t be stuck for choice with self catering.

karol budnik

I do not recommend this hotel. The lady at the reception is very unpleasant!!If you have a problem, call LoveHoliday ,(that's what I'll tell you and that I'm not interested in it, it's just a way to work)the pool is beautiful but, as mentioned, the lifeguard only sits on the phone and doesn't care much. the food is boring, drinks 🥤 they are not worth recommending , only beer is 👍 They clean the rooms as they want every 2 days.I don't have much experience but I do not recommend this hotel, please avoid it.

Matt

Just returned from a 1 week stay here (July 2024) and the experience was fantastic. The sun was scorching and this made the experience better. There were 1 or 2 quips that stops the hotel being a 5 star visit. Not all rooms have air con and some have minor issues with bugs and gnats but our holiday was activity based so we didn't mind this. The location is very good 8/10. The beach is 15 minute walk away and there are some shopping malls and other activities nearby. I'd advise taking a travel card if using the public transport as using the app to buy and use tickets on the bus is complocated and you can't get tickets from the driver directly. Back to the hotel, food was very good, not much variation but cooked to a very high quality. Room service and reception staff are great, bar staff outstanding and night time entertainment hosts irreplaceable. Thank you for an awesome stay and I'll be returning in the future 8/10 🤠

Abbie Baddeley

I honestly couldn’t fault this hotel in any way! We had the best week here visiting Tenerife for the first time. We’re both in our 20s (25&27) and if you’re looking for a quieter hotel but still in an amazing location then this is ideal. We loved our room which was right in front of the pool on the ground floor. Had everything you could need on holiday. Room come with 2 chairs on the balcony sort of bit and then 2 sun loungers just down from that so never had any issues trying to get one even if waking up at gone 10/11am. Lovely pool and was quiet and always lots of space too, sun loungers available all day right by pool too if fancied lying slightly closer (we were happy to dip in pool and then go back to our loungers by our room as not far at all). Very strong, tasty cocktails at the pool side bar and reasonable priced food, which was ok but preferred to eat out every night. The staff were so lovely and helpful. Everything you need then right on your doorstep, supermarket next door was so handy, then bars and restaurants within a minute walk. Loved every second and would definitely be back and recommend to anyone. As for the deposit, we had it back in our bank less than 24 hours after leaving.

Gavin Baker

As a Diamond Owner we choose to stay here quite regularly, as the location is perfect! Lots of very good restaurants opposite and the beach is 30 seconds away. The hotel was clean, friendly and we had no complaints. The room was big enough for us and had everything we needed. Would definitely be back again.

Rachel F

Pros: Fantastic central location! As you walk out the front doors you’re met with a taxi rank and beyond that path straight down to the boardwalk and the beach. There’s a good few restaurants down that strip that I’ve also left a 5 star review on. We got this for a pretty decent price in September. Air conditioning!!! When searching for affordable places to stay, I was looking on booking.com and airbnb and so many places didn’t have air conditioning. Even though it was September and wasn’t absolutely scorching like I’m sure it gets in the summer, air con was still an absolute god send for us. Good news for you! The place is getting renovated this year I believe and the plans for it look beautiful, updating the apartments to some super modern decor (there was posters showing this in reception). It will no doubt come with a price hike but what can ya do. Luckily we didn’t hear any real construction noise at our time of staying in September despite being mega worried by some other reviews and a post on their website saying construction is to be ongoing until April 2025. The apartment and complex was pretty clean, surfaces and stuff were actually clean. Only niggle here is that some of our bed sheets had stains on them, hopefully still clean but just stubborn mascara stains or something. They had a good cleaning schedule in place which meant we didn’t have to ask for anything extra eg fresh towels or toilet roll but I’m sure they would have happily accommodated if we had asked Food was alright, just your standard hotel food. Staff were excellent, super attentive, friendly and set us up with everything we needed. Extra shoutout to the maintenance guys

Graeme Lynch

We booked our holiday a year ago so when we arrived we'd forgotten a lot of what made this place special. When we checked in we were greeted by a member of staff who was simply incredible. He sorted everything, set us up on WhatsApp if we needed anything from reception and provided links for everything including how the hob worked, which was very handy. Our room is fantastic and has everything we need. The pool is a decent size, they only allow ring inflatables so bear that in mind. There's a kids mini club that we will get the kids to try tomorrow, entertainment at night has been great. There's none on a Friday as it's their day off. Absolutely delighted with our choice, a terrific hotel with an amazing location for the beach and shops, and a supermarket just a minute away.

Christine Rogers

Been coming for a number of years. It's an apartment hotel which is great. Has a pool bar serving food plus there is a restaurant for the evening. It's part of what used to be Diamond timeshare but now owned by Hilton. Used to be exclusive only for members but now anyone can book on line as well which members aren't happy about. We've been told this will change. The place is immaculate and well looked after. Newly refurbished decent pool. Everywhere is so clean and staff professional and helpful. No complaints at all. We love it here for It's perfect central location few mins from Fañabe beach and 5 min walk to del Duque

Callum Hanratty

Not a 4 star hotel. Cons: Very run down and tired. The staff vary from outright rude to can't be bothered. Many seem to have given in to their surroundings, which is a shame. A minority were pretty nice. The hygiene standards are really worrying. Roadside rooms stink of drains. Some of the hotel is filthy. Pros: There is plenty of choice at the buffet and it's refreshed regularly. The kids had fun at the pool! The location is bang on, it's only a short walk to the beach and restaurants/shops. Plenty of pool space. Stunned that Jet 2 rate this as 4 star given that they have an office here. I think the hotel was built in the 80s? It has been left to rot, unfortunately. The standard hotel responses to these reviews with no action confirm that, we foolishly decided to give it a chance.

fiona savin

Just got back from staying here loved ever minute. When we first got there it was late but the Piano bar was still open so we could get drinks and a sandwich before bed. Check was fast and easy to do.The staff were very helpful and explained what we could get by what time. The room was amazing lovely view of mountains and you could see the sea. Good location. They have people in the Reception area offing days out.Go exploring and things like that every day.So if you want to go on an excursion , you can. Cleaning people everyday of beds made everyday.We had a bit of an accident with a broken glass.And they came and cleaned it up quickly , so the kids didn't get hurt. The entertainment when you're buy the pool , they are fun and a Energetic great with kids adults. Water aerobics water dancing.It has been an amazing trip.And we can't wait to go back.

Kara Flett

Lovely helpful staff. Accommodation is now looking very worn and needs an update. However, beds were comfy and the room very basic. All inclusive was also very basic in what you could have and what you need to pay extra for for example courtesy tea and coffee in your room, a bottle of water and two soft drinks in the fridge. Once these had gone you had to pay to have them replenished. The food was hit and miss. They hold different themed evenings throughout the week. Some were amazing however a couple of them left you struggling to find something to eat, so for the second week we ate out on the not so good night's, which kind of defeats the purpose of all inclusive.

Geoff Murphy

Feel like I have to write a review on this hotel as it was genuinely bad (although not for the reasons we were worried about when booking!). The good - Having read previous reviews, we were surprised that we enjoyed [most of] the food. You won't get good quality bacon or sausages, but if you can get past that breakfast is decent - fresh waffles & pancakes for the littles, great fruit & bread/pastry selection, tasty mushrooms & baked tomatoes. Dinner was okay except for the Mediterranean theme evening (hummus tasted like recycled onion bhaji), Canadian potatoes lovely, fresh sardines every day & good salad selection. The bad: Pool areas super slippy, bad decking with nails exposed, plain dangerous. Smell of weed on the balcony from first thing in morning through to late evening. Not what you want as a family Staff can be unhelpful & rude. We reported no electric at 9am, went out for the day, came back at 5pm to find still no electric but no one had told us. Then had to move rooms, no apologies, no offer to help move our things. Told to ring reception when we were in new room but phone didn't work. Sigh. Drinks are DISGUSTING! The Pepsi is flat, like syrup in a cup. The beer from the pool bars has things floating in the bottom. We stopped getting any drinks on day 2. It's a big busy hotel with loud entertainment every evening, also lots of steps so might be difficult if with pushchair. Definitely won't ever return to this hotel, Costa Adeje has so many better options.

Eve T

The staff and entertainment team are great - it's a brilliant hotel for kids! Lots of swimming pools, activities and a big sports court. The food was also really good - different themes every night so didn't feel monotonous. The hotel is also very accessible for wheelchair/mobility scooter users. The hotel is clean however dated - the rooms especially. The bath towels were terrible, so thin and rough on the skin. A lot of the communal furnishings need updated too with chunks missing, sofas ripped etc. It needs modernised. For this reason I would say it is not a 4 star. The grounds however are beautifully kept with lots of flowers and greenery on terraces! We preferred the night time activities when they were outside! Location is good in terms of proximity to the beach, shops, restaurants etc. but the hotel is next to the main road with cars flying past - the crossing is further down the street to the right. With cars parked, it's difficult for cars to see people crossing and they drive ridiculously fast there! Just be careful as it was quite daunting at busy periods. All in all, it's a nice hotel with great staff and amenities albeit rather dated.

Chris Derbyshire

Really enjoyed the GF Fanabe. Yes, around the edges it needs an uplift, however the staff are so friendly, the cleaners keep the hotel ever so clean, reception friendly and helpful although not a massive amount of interaction with them. The bedroom was always kept clean, plenty space inside with everything needed for a holiday. I had a ground floor pool view that captured the afternoon sunshine. The food in the restaurant was varied, well presented and tasty, something for everyone. The hotel is in a good location, handy for the local shops, close by to the promenade and yes there is a slope to walk. Entertainment in the evening was varied, even providing a good rock group that were pretty good. There are faults the hotel is a 4 star and it is a big hotel the all inclusive only provides local drinks and I'm sure the premium drinks would not add much extra and having easier access to fresh water would have been better than having to queue at the bar but definitely this hotel and it's staff provided an enjoyable holiday. Thank you to all.

Fiona Campbell

Great hotel with friendly and helpful staff who make you feel special and welcome. A shout out to the Animation Team who worked so hard and with such enthusiasm and talent. The waiting and bar staff were all efficient and polite and just wanted to make you feel looked after.

Cheryl Griffiths

We stayed here beginning of September for first time, for our honeymoon. Lovely hotel, rooms cleaned everyday, staff always friendly & helpful. Food was okay not restaurant quality but totally adequate, lots of variety, lots of fresh Salad every day, different cuisine, something for everyone. Brilliant roof top pools, never any sun bed wars. Can't wait to come again next year

Paul Kay

Honestly, best holiday I've had in a long time, staff very friendly, food was excellent, entertainment on every night, although we like to walk, and everything is within a very short walking distance especially to the beaches, highly recommended this hotel and the staff, hopefully next year we will come again. Pools are well maintained, cannot speak highly enough of this hotel. Sad to be leaving. Our trip was 5days Friday to Wednesday.

lee Ford

Animation team are amazing, big shout out to Ana. They really try hard and get guests involved. Lots of different activities to keep you entertained. The evening entertainment is good, johnny circus in particular is very funny. Great hotel, staff are very friendly and are happy to help. Breakfast is brilliant always something to find even if you are a fussy eater. Plenty of sunbeds around the pool.

Calder Grieve

Friendly staff, Very good food, pools are a bit small but great for kids. Good entertainment every night. Slightly up the hill away from the main center but not deadly, You will get sick of the same beer and drinks after awhile 😅, plenty of restaurants and bars nearby though.

Russell Bedford

A basic hotel but one that ticks all the boxes for a family holiday. Staff are so friendly and helpful. Nice location too. Entertainment was varied, food and drinks were ok. First holiday with my kids and they really liked it, and that's the most important part! Decent pools proved to be a hit too! I'd say ideal for a family but we spotted lots of couples too. Seems to be independently owned and the owner rocks up each day to observe his hotel doing what it does with his little dog! Almost forgot....it's very clean too! Staff very attentive to helping sort any issues should they arise as well.

Francoise Hesse

First holiday in years with my teenage daughter and the staff here were welcoming and friendly. Great entertainment and facilities for the stars given. To be fair, I think they undersold themselves with the star rating. Rooms are basic decor (but I don't pay to travel abroad to stay in and admire my room). Very clean, functional and fit for purpose. Location excellent for food and beach etc. I just loved my stay, and Tenerife in general is a very beautiful place to visit. Would go back in a heartbeat!

Brian Lavelle

Not sure how this place gets a 4 star plus rating. Very dated and they tried to put me in a lower grade apartment than what I booked. They only charged the apartment when I challenged them on it. No apology offer or help to move our bags. Food and drink is very basic. The staff do their best but the place is let down by the owers under investment over the years as the place is rundown. The charged an extra 65 per night to add someone to a room that was already paid for. I told them this was excessive and the lady said it was August they can change what the like. I told her I wouldn't be returning. Location is good only 10min walk. Place is very noisy with discos by the pool some night going on late. Pool only opens at 10pm locked until then. Kid pool is good as its fenced off and safe. Restaurant staff are excellent especially the main man guiding people to their seats. No water or tea of coffee provided in the room. For All inclusive this is very poor. You can't lock the balcony door or front door so not safe for young children especially our front door was over the stairs.

Joseph Monaghan

We booked this for October half term and to be fair it's not a bad hotel. It's relatively cheap and does what it says on the tin! If your expecting 5* luxury then don't book it but if your just looking for a decent hotel that has decent food then it's a good option. The drinks are not great on the all inclusive they are either too strong or taste dreadful but it is local spirits so again it is what you would expect. The one beer on tap was Amstel which was ok but bot great, put a splash of lemonade in to make it more drinkable. We ended up buying drinks from the supermarket which is cheap enough. In relation to the room we stayed in a suite with a separate bedroom to the main room which the kids stayed in, the main room had a decent sized bed and a huge bath with jet sprays and bubbles. The maids were in daily and the staff were very helpful. On arrival there were a few beers and soft drinks in the fridge. All in all the room was good enough for us but the aircon was bot working in the main room, we couldn't be bothered telling reception because it was no so hot being october but had it been hotter I would have done something, just couldn't be bothered with the aggro. So over all it was a decent enough hotel but I can imagine it would be a different experience in the middle of summer when it's busy.

benoit simonet

We initially planned to go just my wife and I, but unexpectedly had to bring our 3 kids (13, 11 and 4 years old). We thought we could sort it out at check in and pay for upgraded room once there. The guy at reception made us feel like we were trying to fit 5 in a 2 people's room as initially booked. All we wanted was to change our room for our whole family, but it seemed too complicated for him as all other rooms were booked. Understanding the issue we spoke to manager, ended up paying twice the price and were able to enjoy a suite with private pool. No problem with that but the way the receptionist welcomed us at the start, almost got me started. Also our experience at the rooftop restaurant was a disaster as no paëlla available (half of the proposed menu), and the food served was good but really not as we expected in terms of quantity and price. Great place for drinks though. Other than that, great, friendly and helping staff.

marky goods

Great location close to the beach and promenade where all the restaurants and nightlife is. the resort is a bit dilapidated, it could do with some good maintenence or a refurbishment to modernise it a little. breakfast is provided at the sister resort adjacent. the breakfast was ample with good selection of hot food with some cold options too. the coffee is good but there are not enough machines for all of the people. the breakfasts area is extremely busy catering for 2 resorts but the staff just about manage to keep it going without too many issues. overall, if you're looking for some budget type accommodation. this place won't disappoint.

Paulina Rybicka

We been on holiday with 8 months old and 5 years old. Absolutely had amazing time. Hotel Absolutely spotless, staff pure nice , the man on reception with dark hair Absolutely lovely and helpful . Food nice lots of choice. Cant recomed enough honestly !

Georgia-mae Cunningham

Stayed here for a week during August. Staff on reception were very pleasant and always helpful. Room was clean, spacious and modern. Always managed to get a sun lounger around the pool. Location is excellent it is on the beach and many restaurant around the hotel. We had breakfasts included, the breakfast was very good and had a selection of food. Would stay here again but we Booked a ground floor room without aircon and the fan is not the best during the heat in August, so defiantly worth paying the extra for an aircon room.

Natalia Zemke

I do not recommend. We were there for 7 nights and I regret it very much for this price. We had all inclusive, but we couldn't use everything, e.g. the beds by the pool had to be paid for separately. Food is a disaster - the same English breakfast every day. lunch and dinner the same. Very little selection of food for such a large resort. I asked other guests how they liked it and they were also not satisfied. No entertainment at the pool bar, there was a lady who sang for an hour and that was it. The service is terrible, both at the reception and at the bar. No one greeted you in the morning, no one greeted you all day, they treat you like air. An old bartender with glasses at the swimming pool in the bar - a disaster!!! He didn't pour alcohol into drinks at all. He was also not nice to my children, despite the all-inclusive wristband, he did not want to give my children anything to drink and told them to go to the pool bar a little further away. The rooms were also dirty, the kitchen countertop was burnt from a cigarette and the bed, dirty chairs and a table on the terrace, the rooms smell of mold even when the terrace door is open and the air conditioning is on, it stinks when you enter. Look for another place never go there again!!!

Catalin Piciorlung

Our stay at this hotel was fantastic. Initially, they were fully booked when we arrived, despite our reservation three weeks prior. They arranged one night in another hotel and covered transportation. The next day, we got a beautiful room with a pool view and sea view balcony. The all-inclusive dining was a pleasant surprise, and the restaurant staff were courteous and professional. The hotel was spotless, and the pool area had all-day sun exposure. It was a great experience.

Jenni Taylor

Myself and a friend were on a short break ( 5 days). The hotel is in a perfect location for shops,bars and the beach ,we didn't do any excursions (tho plenty on offer) preferring to make use of the gorgeous weather and lounge by the pool which was lovely and always plenty of sunbeds, we were all inclusive and really enjoyed the food and the drinks 😁..the hotel is clean and the staff all very friendly. The room was spacious and comfortable my only small complaint is that the wardrobes can't fit a long dress in them.. we went out and about in the evening enjoying the entertainment in the bars.. I'd definitely love to come back it was great ..

Fran Brewin

Unfortunately the elevators not suitable for Electric wheelchair couldn't fit my wheelchair in them hence had to leave wheelchair in the car. Food buffet OK, Couldn't use facilities as too far for walking but they looked great. I was solo but it looked a great child friendly hotel. Staff were nice. For the price it was great so if you are a semi-abled bodied person who likes fun stay here.

Kristy Telford

When we arrived we was in a room without a balcony, after 4 days we approached the staff and asked to be change has we was unhappy. The staff and manager was happy to meet our needs. We are extremely happy with our new room. :) The staff are friendly enough and the activities are a great bonus. The gym area is not the cleanest I have been in some of the equipment is dated and needs attention. But apart from that you have enough equipment to still do a workout. The spa was very peaceful and again staff friendly.

John Dakin

We loved it, food was good, no problem getting a sunbed the rooms are larger than normal. WiFi in the rooms is patchy and poor. This hotel is due to close on April 2nd for a massive refurbishment. Check their website for reopening dates. We definitely will be returning.

JamesVic House

My husband and I stayed for 5 days for our honeymoon. We were greeted with a welcome drink when we checked in, shortly followed by a bottle of fizz in the room to recognise our celebration. This was really appreciated. There was an issue with the air conditioning not getting cold enough, the hotel were prompt in their response to this and sent a technician. The air con didn’t get the room cool enough, so staff very kindly allocated us a new room and helped us move our belongings. There are three pools, all of which are lovely and warm. Very calm environment, really quiet and zen. The food was excellent, really high quality & all staff were very friendly and attentive. The entertainment in the evenings was lovely too. Saxophonist, pianist and singers. We thoroughly enjoyed our stay and would recommend it to anyone that wants a quiet and relaxing break. We hope to return!

jgriffiths00

My wife and I stayed here for two weeks, overall our stay was very nice, the hotel is well kept, clean and the staff are very friendly. This is the second time we've stayed at this hotel, the first was over 10 years ago and I remember the breakfast selection being much better. We opted for pastries in the room for the entire second week as the breakfast wasn't worth the effort. We'd probably stay again but it would be better suited for us if we could book on a room only basis.

Рая Погрібна

The hotel is wonderful, I would even say luxurious. Incredible service, daily clean towels and bedding. A large selection of dishes for breakfast and dinner. Various fruits, cakes and pastries are always given for dinner. This was my favorite part of the day.🥰Big, spacious rooms with beautiful views and a nice, modern bathroom. Tea and coffee machine available. That incredible terrace where you can spend romantic evenings. There are also several pools with salt and normal water and many sunbeds. Special thanks to the hotel for the birthday greetings, it was very nice and unexpected. 🥳 If possible, I will certainly use the services of this hotel more than once

Margaret Derrick

Love it. This was our second stay at the Colon, we have also stayed once before in the sister hotel Jardins de Navaria, and we much preferred the Colon. The hotel is much smaller than the Jardins and all the better for it. Staff are very welcoming and always smiling. Our room overlooked the road which suited us as we don’t care for a pool view. Lovely big walk in shower with a rain shower head and a separate removable head. Bed was comfy, nice balcony and tea & coffee making facilities although if you use up the allocated coffee pods you need to buy your own. The food in the hotel is lovely, plenty of choice, loads of vegetarian options and beautiful amuse niche selection and desert selection. Pool area is lovely, enough comfortable loungers and nice pool towels. Can’t praise the hotel and its staff enough. The rooms and hotel are lovely and clean. We arrived extremely late at night from the airport and there was a table left set up in the dining room with salad, cold plate, fruit and juice, we were quite overwhelmed it was lovely. Thanks so much to all st the Colon for a lovely stay

Ryan Kirk

My wife and I visit Tenerife regularly . This year, we decided we needed a more relaxed holiday, and my wife chose this hotel. It was more than we expected an absolutely fabulous hotel it's a luxurious, peaceful run to a very high standard hotel. The staff are very friendly and welcoming and can't do enough for you. The restaurants and food are to the highest levels. The pool and outside area are very tropical also including a rooftop lounge area with a small pool with fantastic all-around views. Would we stay here again, definitely.

Michelle Start

We stayed here last week and it was our second stay at the hotel. Check in was good but we had an issue with our room. Shaun on Reception could not do enough to resolve the issue promptly. He is a star 🌟 All the staff were very friendly, and the selection of food each day was great. There was something for everyone. The hotel is ideally located for shops, bars and beaches. We had such a relaxing and enjoyable holiday we have booked to go back in February! Thank you to all the staff for making our holiday so enjoyable. See you in February!

Scott Martin

We loved our stay. A week in the middle of August with our 2 children. Food was good, plenty of choice and always plenty of it for each meal time, none of us went hungry. Staff are brilliant, always seem friendly and ready to help. Enjoyed the pool and majority of the entertainment. Chicken Man is great, we enjoyed his lunchtime and evening performances. A good location for getting to most places near by. Bus stop is straight outside if you want to go further. Only real things that could do with a tweak is the sofa bed in the room. Mattress and pillows not the most comfortable, but each person is different. Sun lounger rules for people reserving them with towels could do with being a little stricter. Signs up saying it shouldn't be done, but we noticed towels out before 6am some mornings towards the end of our week with no one using them until mid morning onwards. All in all a great time and we've booked for next year.

Catherine Webster

10 nights holiday Great little hotel. Late check in was very good. The food was great, and all-inclusive so gets a bit repetitive, but we ate out 3 times to split it up. As a wheelchair user getting to the pool area is a bit of a pain be cause ypu have to wait for the life guard to get you on the stair lift, but he doesnt start while 10 am, a ramp would of been a better idea. As there aren't any toilets at the pool either. Staff excellent. Do not provide towels for the pool, so either bring your own or buy them from the shop across the road from €4. 12 min walk to the beach, wheelchair user, and there is a slight incline back up to the hotel. Entertainment every night in the bar area and the entertainment fella is excellent. Hotel was very clean and in good order.

Jen Bamber

Excellent location, not far from anything and about 5 minutes from the beach. The food was as you would expect for a 3 star hotel. The staff were attentive and friendly and helpful. The beds are another story. Like sleeping on a bag of spanners. I did report this to the reception and they tried their best and added toppers. Still not great, but we move.

Paul Gundersen

Stayed here for a week in early August. Great for kids - daytime and evening entertainment good; our 10 year old daughter loved Chicken Man! All inclusive food was pretty good and bars never too busy. Most of the staff friendly and helpful. Location excellent- short transfer from airport and close to a nice coastal resort with plenty of bars, restaurants and shops close by.

Kyran Moore

Our recent stay here was a delightful experience. The hotel offered a fantastic blend of relaxation and fun for families. The variety of food options was impressive, catering to all tastes. The staff were incredibly friendly, helpful, and always went the extra mile. The hotel's cleanliness was impeccable, from the rooms to the public areas. The pools were spacious and clean, with water slides that were a big hit with the kids. The mini-disco and evening shows provided excellent entertainment for the whole family. The hotel's location was ideal, with easy access to the beach, shops, and restaurants. While our overall experience was positive, there were a few minor areas for improvement. The wait times for lifts, especially during peak periods, could be longer than ideal. Additionally, the lifeguards could be more attentive to pool safety. The air conditioning system in one of our rooms wasn't functioning optimally, but this was quickly resolved by the hotel staff. The children's menu could benefit from more variety, particularly for picky eaters. While the food quality was generally high, a minor incident involving food packaging highlighted the need for stricter quality control. The frequency of survey requests could be also be reduced at dinner, and stricter rules could be implemented to ensure safety around the pool slides. Despite these minor issues, this hotel is a fantastic choice for families seeking a memorable holiday. The positive aspects far outweigh the negatives, and we would highly recommend this hotel.

Layton Eldridge

Best 4 star hotel in my opinion, it’s is in the best location by being only a walk away from pretty much everything such as excursions, shopping, restaurants, beaches, Siam park, Siam mall etc. Staff are very helpful and also very welcoming at all times, we got greeted by Julio C who was very polite and helpful, treated us amazingly and done everything for us to get us into our room by taking all luggage and welcoming us with a big smile. Room gets cleaned to very high standard and don’t have to worry about your belongings being taken. Pool area is beautiful and if all inclusive have the most amazing food available to you at all times of the day. The food is the best food I’ve had and you can have as much as you want whenever you want. This hotel is very good for adults and kids and has separate parts so that if you want to chill and are a bit older, you can without kids being around and if you have kids there is always entertainment and things to occupy them too. Hotel has different pools including kids pools with slides and adults pool. Everybody is very nice and polite and would definitely revisit, honestly a 5 star hotel experience couldn’t think of anything wrong with this hotel.

Jessica Simpson

A lovely hotel with amazing staff that make your holiday 10x better. We would like to give a special thank you to Jayesh and Mauro for the amazing food, Amanda and Dory for great service with drinks/in the restaurant and Laura for going above and beyond in sorting things for us. The food here is the best we’ve had at an all inclusive, same with the drinks! The entertainment is also good! The rooms are nice, cleaned every day very well. The only downside is the balcony is very high so when you sit down, you can’t see the sea :( however we understand this is due to building regulations and isn’t the fault of the hotel. The area is good too, close to the beach and there’s plenty of bars and restaurants to visit. I’d also recommend booking a boat trip to see the dolphins and pilot whales! Overall we had a great stay, and would recommend this hotel :)

adz2610

Amazing hotel. Can not fault this hotel at all. Food is good, service is friendly, quick and professional and the animation team is great, specially Amanda, Vanessa and Nino. The others are great too just can’t remember all their names. So enthusiastic and great with the kids. There are so many activities for both adults and kids throughout the day and not pushy if you just fancy relaxing. My 2 girls are having a ball. Hotel and rooms are extremely clean and you always see staff about cleaning and making sure everything is good. Would def come back and recommend. The Staff definitely make the experience better

Dan Price

What an incredible experience - just been enjoying Havi and Lorenzo paella and sangria demonstration. Amazing entertainment and delicious food and drink- I’ve never stayed at a hotel with such an excellent setup - the staff are helpful and engaged and the facilities are brilliant. The food is truly great, I’ve never experienced anything quite like it. Don’t have a second thought - book here and stay.

T. Mason

This hotel is situated in a great location close to bars, restaurants, the beach, and amenities. The apartment stayed in was large enough with a good sized living area and small open plan kitchen a good sized bedroom with plenty of storage (however lacking in drawers) a nice bathroom with walk in shower. The room was cleaned daily and fresh towels and linen twice a week. The staff are very friendly and helpful. Although the restaurant serves buffet style the food is tasty and with plenty of choice. The only downside we found was the view from the terrace was not great looking onto the back of the apartments in front. I would definitely recommend this hotel

Stacy Stepper

It was a very clean place. Receptionist, cleaners, kitchen staff, all super nice and friendly. Felt very welcomed. Super easy access to the business near the main st as well as the strip along the beach. Room had everything you need. Microwave, fridge, etc. Balcony has a sun awning to cover up when it gets too hot outside. Food for breakfast was pretty good too. Chef will make you an omlette. Will definitely use again if I return to Tenerife.

M. Can Ates

If you are looking for a nice family holiday, stay away from this hotel. There is absolutely nothing for kids. The swimming pool is extremely dirty( they dont clean the pool properly )plus very small if you consider the number of people staying in the hotel. Hotel commercial videos they advertise the beach but unfortunately the beach doesn't belong to the hotel and you need to pay 18 Euros for sun bed plus for your food and drinks extra cost. I have to give credit to bar staff ( Antonio,Arthur,Albert,Jacqueline ) they are really friendly and hard-working people, and I can say only positive thing about this hotel. But I can't say good things about buffet, you get same things over and over again and very poor quality. I would say never book all inclusive you will regret it . In general, Spanish people are nice and friendly. Costa Adeje is a nice resort but if you want a nice family holiday never book this hotel. Very disappointed with the hotel specially my 12 year old son it was very bad experience for him which is nothing for kids plus all he can do swimming but pool is very dirty and holiday turn into hell for him.

Lorna Esson

Great looking resort, lovely surroundings and close to the beach and restaurants. Room was clean and a good size. Has the steps outside straight into the pool which was worth the extra. Breakfast was good although some variation would have been nice. Only downfall was the ceiling fan didn't cool the room much, proper air con would be better.

Pintér Balázs

Nestled in a prime location, this charming hotel is just a stone's throw away from the serene beach, offering guests the perfect blend of sun, sea, and sand. The vibrant neighborhood is a treasure trove of culinary delights, boasting an array of bars and restaurants that cater to every palate. The hotel staff greets each guest with warm smiles and attentive service, ensuring a stay that feels like home away from home. While the hotel's dining options present a delightful journey through diverse flavors, there is an opportunity to enhance the vegetarian fare, promising a gastronomic experience that is inclusive and satisfying for all guests.

Piotrek

Great food, everyday a lot of meat options to choose from. Spacious and practical, although quite old rooms. Higher floors have a pretty nice view on Costa Adeje and partially the ocean. Unfortunately the ratio of kids to adults was surprisingly high, which was pretty exhausting. All in all really nice stay :)

Dave Smart

This is a very generous 3 star. The family rooms are not very good and don't match the photos. Paper thin walls but you also hear the people walking above you. Family side of the hotel doesn't have drinks available after 5.30ish so you have to walk quite a way to get a drink. For families with babies, they don't serve dinner till 6.30pm which we found very difficult as our babies bedtime is 7pm so getting him to wait and not kick off before and during the dinner was a test. Kids entertainment is ridiculously late, think it was 9.30pm? 2 receptionists were absolute legends though, definitely part of the reason they got a 3star. Helped where needed, always smiley and friendly.

Matthew Dakin

A nice hotel with good facilities and friendly staff. Food in the buffet was repetitive but generally good. The Italian wasn't very good with very little on the all inclusive. Drinks were OK. Amstel on tap and the spirits were your normal local spirit but with an actual percentage. Ideal for Siam park as there's a shuttle bus just down the street outside Duke shops

Matt Mason

We had a family room in the white annexe building at the rear of the hotel. Very first impressions of the room before I’d even unlocked the door weren’t good. You can see the blackout curtains are tatty and worn and in disrepair, ripped and holes everywhere. The rooms are dated and look nothing like the modern, minimalist rooms on the brochures. We are a family of 4 travelling with our 7 and 5 year old. The sofa and fold out beds aren’t the best - I wouldn’t enjoy a night on them. My 5 year old wanted the bedroom straight away as soon as we arrived. There is a kitchen in the room with a fridge, hob and microwave. We only used the fridge to keep drinks cold and the kettle to make a drink in the morning. There wasn’t enough cups and glasses for 4 people in the cupboards and the cups we had were chipped and had sharp edges. The soap dispenser in the bathroom looked dirty and was hanging on by a wall plug, twisted at an angle. The water that comes out from the taps isn’t clear, it’s yellowish. There’s a large wardrobe in the bedroom to unpack some clothes - but we felt that more storage is required to organise the kids clothes. My suggestion would be to take the kitchen out - just have a place to make drinks and keep the fridge. Even create a partition wall to have a separate bedroom for children. Kids splash park area is good and my children used it twice briefly during the week - but they preferred the main pools around the main side of the hotel. Despite the hotel being full (we knew it was full because we complained about our room on our first morning and was told we couldn’t move rooms) - there are no food refreshments on the family splash park area. The drinks stop around 6pm - beer pump, fizzy drinks and hot drinks - everything else you have to walk through the hotel to the other pool bar. The buffet is ok but it’s not very inspiring. We decided to eat out 4 nights out of 7. Breakfast is probably the better offering. Day time snack bar by the main pool is basic and looks and tastes very cheap. The all inclusive drinks aren’t great either. I understand and support plastic and paper cups around the pool - but at night time when people dress up you’re still drinking out the same cups. The fizzy drinks are flat and the spirits just don’t taste the same. The pool area - I didn’t see anyone pick up a single cup or plate to keep the place tidy. There are bins available which we made use of - but lots of holidaymakers leave waste around sunbeds and it’s left to the next guest to clear up. No entertainment on a Sunday, it’s the teams day off. I have to say thank you to the staff that served and helped us, they work extremely hard. We made friends with a few couples also travelling with children during our stay - all of them made complaints to reception. A couple next door to us had no air conditioning so they had to be supplied fans. Everyone agreed that the rooms were tired and out dated. To sum it up - it was a bearable stay - the room, although it was tired and lacked maintenance, it was kept clean and we made a go of it. It was our honeymoon (yes, with children!) but the hotel didn’t acknowledge that on our booking. If it wasn’t for our two children that just enjoyed swimming then we’d have probably had to move to an alternative hotel.

Tim Lewis

Overall was good. We stayed in the annexe room and was very dated and tired. Beds uncomfortable. Not great WiFi. We hardly stayed in the rooms as we had kids with us and was exploring the island most days. Food variety breakfast lunch and dinner was good. Staff friendly and helpful. Hotel was reasonably clean. Pools were good and children loved the entertainment. Location was good. Short walk away from beach and markets. Overall I would stay again but maybe upgrade to another room.

Jessica Frost

Staff all very friendly and helpful at all times. Breakfast had a great selection which changed slightly each day. We had the best time staying at flamingo beachmate. All was very clean, the pool area was spectacular with amazing views over the sea. The pool bar cocktails were really nice along with the food. I couldn’t fault anything about staying at flamingo beachmate and we will definitely be returning in the near future.

Cristian

This is no place for rest during holidays. The source of noise is not from the surroundings, but from the live music in open air every single evening. No choice to opt out, because the rooms are not soundproof.

Alexandru Savu

Great place, my family and me enjoyed our stay. Room was spacious, clean. Big terrace overlooking the sea. Bed was great. Staff at the hotel are friendly, professional and kid friendly. Nice well maintained pools(kids and adults). Good access to the beach and bars. Breakfast good with variety. Would recommend to friends and family. Parking was tight but manageable.

Craig Swinscoe

Low quality hotel, room and staff very below par then after all this had a very rude a pushy customer service lady from the west midlands trying to force a second holiday on us for half price!! SCAM SCAM!!! Avoid like the plague people scam of a hotel from the start!!

Mathilda Zavoianu

The hotel is beautiful and quiet, with clean and spacious apartaments. 2 steps away from the beach . Very good pool.

Lily

We just came back from our holiday and I would like to share my opinion on my experience at the hotel. The hotel looked nice both outside and inside, and the staff were fantastic, very friendly and helpful. The rooms were beautiful and always clean. Food's good too. However, the pools were so cold that most just ended up in the jacuzzi or stayed around the pools. The pool water was colder than the water in the beach. One downside was that, even though it was an all-inclusive hotel, there was still a deposit required for beach towels (which you do get back). You also had to pay €1 per person every time you wanted to change it into a clean towel, which was inconvenient. The safe was also something you had to pay for. Booking dinner each day became frustrating as well. When ordering drinks like water, Fanta, Coca-Cola, cocktails, or beer, anything in the all inclusive deal, you had to keep scanning your wristband each time. Additionally, you couldn’t take a bottle of water or a snack from the main restaurant, which made going out for tours more difficult. For an all-inclusive, I felt a bit monitored as there was a lack of casualness or freedom compared to other hotels that I've stayed at. It was the small things that became annoying. But overall, the stay was really nice stay, and I'm still grateful for the memories there.

Peter Banks

Just a quick 4 night break here in the sun. Sea view room with great views. Food was very good (only used the buffet restaurant). The restaurant gets very busy and you have to book for an evening meal. Entertainment was very good every night and again it gets very busy so you need to get a seat early. There are three pools. The rectangular pool by the spa and gym is the warmest and is in the shade for a lot of the morning.

Nicole Monaghan

The only nice part of staying at this hotel was the hotel checking us in early. Myself and my friend were the youngest staying at the hotel (not a problem for us) however to the other guests and staff we were treated as though we were disgusting, causing problems and being loud and obnoxious. The looks the staff and other guests gave us were disgusting (we were dress appropriately at all times) At dinner the staff let other guests (old men) shout “hey blonde” to my friend on more than one occasion, the staff at dinner were rude and dismissive and at one point just decided to throw out our drink order and not bring it to the table. We rented towels for the pool which we didn’t use because we felt too uncomfortable to go and sit by the pool because of guests and staff, when we returned them at the end of our short stay they refunded us 0 euros and told us it would clear by the end of the day, it’s been 5 days now and still haven’t received a refund. The rooms are dull and depressing, beds are extremely uncomfortable. For $1000 AUD you expect to get a nice stay/experience but honestly the hotel alone ruined our whole trip. Absolutely will not be back and i highly suggest anyone considering this hotel does not chose to stay there if you are under 50/60 years of age.

Elena Ciriani

The 5 stars are well deserved. The staff was super friendly. The buffet has so many choices that there is always something for anyone and the room was beautiful and new. A lot of activities all day around to enjoy. A special thank you to Pedro who went the extra mile for our tv problem.

Chris Dworczyk

We stayed 11 nights, paid 3k for the full holiday package (room 206). Overall a really great hotel with good facilities, but the room we were given was atrocious. Outdated and falling apart, the AC was nonexistent, as a matter of fact some nights we left the balcony open as the outside was colder than inside. Then after 3 days some wretched smell started to proliferate from the bathroom. So every time we returned to the room we were hit with hot smelly air. We complained about the AC and were basically told "hotels fully booked, everyone is using their ac as we have a heatwave, so deal with it". Random things stated breaking like the soap dispensers falling off the wall, and the shower head fell apart leaving it unusable (luckily happened on the last day). The pool party was very fun though and the food pretty nice for a buffet (it can only get so good), and the cocktails were decent, if the room issues are fixed then we would consider returning.

Dawn Charlesworth

Fabulous suite and clean. Staff very welcoming and friendly. The rooftop bar is a must but drinks aren't included even for all inclusive customers. The sunsets are amazing to see. Not much choice of food in the restaurant but all fresh and plenty. Our suite was spacious and comfortable. We were on the first floor and at the front of the hotel but there was no noise from traffic or people passing. Overall it was a very enjoyable holiday and would recommend it

Jacqueline Hall

Fantastic hotel. Were welcomed with a sandwich, water and fruit as we had missed dinner on arrival. Also offered a glass of proscecco. Stayed on the Adult only side, which was very peaceful. The suite overlooked the pool and was beautiful and very clean. Complimentary dressing gowns and slippers! Bottled water in the fridge, replaced every day (also plenty of bottled water at mealtimes.) Food was good with plenty of choice and many things being cooked to order. Polite staff. Not far to beach, bars and shops Will certainly come back again. Fantastic hotel at a sensible price.

R Jabbar (The fells are calling)

This was my first time here and I was very impressed. Lovely spacious clean room with balcony. Bathroom fittings a little worn, but worked very well. Shower brilliant. Had to pay for the safe, but reasonable. The staff were all very pleasant and helpful. Reception is fabulous. Pools are nice. We were all inclusive. Quite frankly the range and variety of food was truly exceptional. I have never stayed in a better place, all inclusive, for food. Bars dotted around the place were good. Kids happy with the food too. Enough choice for everyone. The dessert choice was amazing. Hotel 5 mins walk from the beach and shopping centres. Plenty of other things to see further away, on foot also. I would be back in a heart beat. The effort the staff made for Halloween was really above and beyond. They all dressed up, lots of make up, and the food followed a Halloween theme. The restaurant buffet was decorated extensively. Fabulous place. My only gripe? That they didn't have open bottles of cava available in the wine area. I always had to find someone and get it. Never failed at that though!!

Bonnie Hand

Hotel is lovely rooms are cleaned daily to a high standard with fresh towels etc. The pool was clean with plenty of activities for the kids and adults if you wish to be involved. The kids particularly loved Anya and Pilar. The food is plentiful and you won’t go hungry. That been said it was nice to get a break from the food by eating out a few nights . I cannot fault this place we would visit again. The hotel also organise your trips which was nice and there is a bus out the front of the hotel for pick up for trips.

Philip McCloskey

I have just returned yesterday from an amazing two week stay at this hotel. Where do I start…. Angelica, who looked after my room and was always the first person I saw when leaving my room. She looked after me so well and it was great to see a friendly face first thing in the morning, wishing me a great day. The reception team who greeted me late at night on my arrival where so welcoming, including the food packet they had prepared for as as my arrival was so late. They continued to assist me throughout my stay, even smiling through my somewhat silly questions. Working myself in the hotel business I was so surprised at the work the bar staff put into their jobs, seemingly with no effort. He told me I had to mention him so, “Luis you where amazing” 🤣 although I think Jose Luis was definitely the star, trying to teach new Spanish words when he could. The entertainment was also great and in short… a perfect holiday. Just need to find a holiday company that covers my next holiday at his location and I can not wait to get back next year, this time for 3 weeks. Thank you so much for a great time. Philip

Jennifer Jackson

Absolute heaven on earth, and just the break we needed. We booked all inclusive, and honestly we didn't feel like missed out on anything in 'The Level' package. All the cocktails were included, and we even had discounts at the on site restaurants. The mealtime buffet was incredible, a huge selection of hot and cold foods, a different selection every day - I loved trying everything! The hotel itself is beautiful, staggered down the hillside across its levels, with picturesque paths in between. A modern feel throughout, and impeccably clean in all areas. I'd recommend going up the tower and admiring the view! I'd love to give a special mention to the staff, who were the most friendly, helpful hotel staff I have ever met. Our every need was met at every point. I'd also like to say an extra thank you to Alice at the reception desk - she was always smiling, and happy to help, whether it was helping us book a taxi, or getting us into the restaurants. Thank you for a wonderful holiday - we would love to come back one day!

Jane Couch

Just spent 5 nights at this great hotel which is set in the hillside with fabulous views. We were AI in a suite with ‘The Level’ upgrade which gave us access to a lounge with drinks and snacks, a separate pool and an ‘a la carte’ breakfast on the terrace. A 5 night stay included one dinner at the hotel’s Italian restaurant, which is well worth visiting. We attended a coffee masterclass, led by the bubbly Leila and a glass jewellery workshop led by a visiting glass artist, these were both included, just had to sign up. All the food was of a high standard in the buffet restaurant, as were the cocktails in the lobby bar. The staff were friendly and attentive, Patrick made sure we were happy with everything. A truly relaxing few days away. We will be back 😊

Diane Lockley

Arrived around 11.30 pm after a long day travelling. The Male receptionist insisted on taking me to my room, which I appreciated rather than me trying to find it from the map. A plate of cold meats and cheeses was available in the restaurant. The room was spacious and very comfortable. Fridge and safe are free under AI. The complex is fabulous. It is absolutely stunning and everywhere is kept spotlessly clean. Lifts or stairs are available from level 5, which is restaurant and reception down to -1, which is the pool area and well-being centre. The food was ok. As with most AI buffets, it could have been hotter...main problem was no labelling, although staff were happy to help. A couple of evenings I had quite a wait for service for some water as they start clearing away tables before 9pm to reset for breakfast even though it's open until 10pm. All staff I met were pleasant and cheerful, and couldn't do enough for you. The complex demands amazing views but the downside is it does sit on a hill. It is an easy walk into town or the beach..around 15 minutes. A bit longer coming back up the hill. Entertainment from 7.30pm every evening . In summary, I had a fabulous relaxing break and would definitely return.

Jaroslav Bartoševič

We spent a week in this hotel and it warrants a review. First impression was great and looked so nice but sadly we were disappointed on multiple occasions. It will be a long read and not all is even mentioned. TL:DR Not worth the money , nothing is close to price/quality ratio you expect from 5* and most and foremost All inclusive is definitely not all inclusive. If you gonna risk with this franchise take the Level (and up-pay from your all in even more ) as otherwise its far from 5* experience not even 4*. Only saving grace of this place are people who are trying to steer that sinking ship. There are far better 4* places for less money and quality. Lets start with few positives: - Staff is very attentive and helpful - Room were cleaned every day - Room was large and comfy - Food was of decent quality - View from hotel vista Neutral - "THE CIRCLE" sale people everywhere taking away your vacation time by trying to sell you something you don't want. Some of them were annoyingly persistent. - Rooms are a bit tired (our door handle broke :D ) - Room was situated above kitchen so using balcony was out of question due to smell(s) -view from balcony was so so -I did not mind the pigeons , at least some form of entertainment, some people might thou -Location is far from beach ~10min walk down and up the hill it is trying during heat. there is also not much to do in vicinity. closest shopping center is around 7 min walk. all what is nice is view. The bad and the Ugly - Squeaky unstable beds (someone mentioned it too in their reviews so i guess it was not rectified) - Food variety is abysmal for " all in" package in buffet - All inclusive is not all inclusive, you will not get all the services or drinks or food , far cry from it. - It is impossible to book restaurant for dinner which is included in your package as it is always busy - It feels that it is under staffed, thou personnel is trying its best -There is no juice or drinks self service in buffet and you have to wait for waiter, but they are few and they are always overworked/ overwhelmed - lack of ambient music near pools, it is so boring there. - lack of entertainment, there are live music acts but that's about it as they last for couple of hours per evening - NO WIFI in some areas ( in our room as well) - Coffee machine broke every day during breakfast

Azzurra Timpanaro

Customer service here is simply second to none. Service is far more superior than 5 stars hotels I have been to. Food was exceptional and as a vegan I found such a great variety of options. All members of the staff are so friendly and work so hard to accommodate you. Best of all we had Music on every night of the week preforming great covers and playing interesting genres very much enjoyed our stay. 👌

Claudia

We really enjoyed our stay. Food: Probably the best buffet we’ve ever had. Especially the Italian station with pasta to order and endless variations of really good pizza. I also really liked the dessert station. Every guest gets one dinner at the gourmet restaurant. Drinks at dinner are not included for non-all inclusive guests Rooms: rooms are cleaned every day, fresh towels every day (even though we did not asked for it). We had a quiet room on the street side, which is fine. At 23:00 the music from the hotels quiet down. A smart tv would have been nice and guests really should be quieter in the hall at night and early morning, the loud bang of doors woke me up every morning. Staff & entertainment: Really friendly and hardworking staff, everything was up to standard. We enjoyed aqua fit (really fun), yoga and spa: Pool: Very clean, enough sunbeds fur everyone, enough parasols. Unlimited beach towel exchanges. Guests do leave their beds unattended for >2 hours, not so nice. Overall: The area is very commercial and loud with many hobo’s and street sellers, which is not our thing. We rented a car and went hiking, there are really beautiful trails! If you plan on those, do take some mountain shoes, as sneakers don’t quite cut it. We rented a car with Avis, as partnered with the hotel. Do look into the prestige package the offer, we didn’t know about it and it offers access to areas and services you otherwise wouldn’t have access to.

sarah clements

We have just returned from a 3 night stay at this stunning hotel. From the initial welcome and efficient check-in, until the end of our stay the front desk staff were friendly and professional. The rooms are clean with plenty storage space and super comfortable beds. All of the foods we ate were delicious with an added unique dining experience The Gourmet Market, boasting sunset views this is a must, a big shout out to all of the chefs and servers! The pool area was peaceful with plenty of coctails and food to try. There really is so much to enjoy at this hotel which boats style, cleanliness, and on the doorstep to anything you need to experience a 5 star holiday. I would highly recommend this hotel for a memorable holiday and we look forward to return in the future!

Mira Z

Hands down the best hotel I’ve ever been to, there’s always something to do (cooking class, yoga, free ice cream, concerts and the list goes on) the staff are lovely and so attentive. The beach is a very short walk away. We were on half board and the breakfast and dinner each day were AMAZING, they had a sushi night which blew me away. There’s plenty of sunbeds and the pool was never crowded.

Karen Ross

We spent a day at The Spa in the hotel and we were not disappointed. Nina and Erica gave us the most amazing couples massage and all the staff were just lovely. It was my birthday on the day of our spa and they bought us prosecco after our treatment. The Facilities were beautiful and it was a great way to spend my birthday. The hotel was fabulous and the staff were great.

marja hasan

My stay here has been amazing, everything here has been spot on! Also as a solo traveller, Jasser was absolutely amazing, looked after me at the hotel bar and recommended foods/drinks. Very polite and welcoming. Great staff overall! great location, clean rooms, lovely communal areas. Also has a massage at the spa, and the lady was brilliant. Thank you :)

Marc Springer

Overall we enjoyed our stay here. The hotel is well decorated and on the more luxurious end. The rooms are spacious and reasonably modern but a little tired and could use some refreshments and repairs. The air con could also use a little more power, it's just good enough to stay comfortable but not especially cool. The buffet for breakfast and dinner is great and has a great selection of high quality food and it changes every day which is great. One day we had sushi, another canaries style food it was great. The service is also friendly and high quality. The hotel is also very kid friendly which is nice. If I could I would score 4.5* mainly due to the somewhat run down rooms. Since I can't, I scored 5* as it's closer to 5 than 4.

James Bennett

An absolutely beautiful, well run hotel. The overall design, decor and relaxed ambience make this place truly special. Staff are fantastic and do everything they can do make your stay a great experience (Gabriella the concierge even giving me a lift to the ATM, to save me the walk - when I was in a rush to get cash). Breakfast&dinner buffet are both of a high standard, and the nightly themes help to change it up a bit. Pool area is one of the best I've experienced, no stress around getting sun beds, most people are respectful of the hotels policy, which means beds are always available. Plus it's just beautiful. Rooms are great, most have superb views (sea/mountain) which ever side you are on. They are cleaned regularly to a great standard. Good a/c.

Scotty

This hotel is truely fantastic. The staff are fabulous and very helpful and the amenities are great. Everything you need for a quiet, relaxing break. The hotel is huge and lots of pools, which are heated and cooler. Loads of sun beds and a lovely spa. Buffet is vast with food selection and outside area is done very well with fairy lights everywhere making it beautiful to sit outside. The hotel is decorated beautifully and done well. Would definitely recommend and will be returning for more winter sun.

Hannah Bates

We did not stay in this hotel but went for a meal at the restaurant. The hotel does themed buffet nights and we went for the Spanish night. As we arrived late we worried that food may have been left out for a while and cold but this was not the case. Food was lovely and there was the option to watch meat cooked in front of you. The selection was good and though the price for the buffet is expensive, you are welcome to as much or as little as you like. The most notable part of the meal has to be the service. As soon as a glass was empty it was refilled, one look at a waiter and they were with you, service genuinely does not get more attentive than here. The views from the restaurant are stunning, especially if you manage to sit near the edge. I would definitely recommend.

Neil Morris

I'll keep this as brief as possible. Breakfast is poor, hot English breakfast selection isn't warm other than fried eggs,poor choice and poor quality of product throughout the buffet lots of items from a tin or box. I left my meals 3 days in a row,no one asked why I had pushed my food away I also asked a member of staff why it was cold,I was told tomorrow will be hot🙄 However attentive service. Evening buffet looked much of the same,we decided against it Reception and door helpful helpful and efficient on check-in Rooms are lacking,dated and in need of refurbishment to be 5*,I would say they are a low 4* Cleanliness was just about acceptable,but many areas had been missed,we were tired delayed so went to bed. I ordered a pillow via the app 3 times , never arrived Maids bother you multiple times a day, you don't realise they have been until the milk is topped up or where has my towel gone etc,every time I'm in the shower or in the bathroom they are at the door, recently offering 2 chocolates directly from her hand, go away and leave me in peace the sign is on the door for a reason. Good and rooms just have a budget feel,chipped tiles etc So many better choices for the money

Lionel Pierret

We recently stayed at the H1O hotel, and overall, it was a very positive experience. The hotel is beautiful and very well maintained. What stood out the most was the attentive and friendly staff, who did everything to make our stay enjoyable. However, there was one aspect that slightly diminished our experience. Both during breakfast and dinner, we felt like we were in a 'McDonald's-like' environment—not because of the food (which was great), but because of the many children running around. Many parents seemed to let their children roam freely without paying attention, causing constant noise. Unfortunately, this was not something the staff could do much about, apart from watching. At times, we found ourselves questioning if this dining atmosphere truly reflected a 5-star experience. Perhaps we were simply unlucky with the timing of our visit, or maybe we should consider paying extra for the privilege experience next time. We will probably return at some point, but we hope that more attention will be given to this aspect of the dining experience in the future. It seemed that the hotel is more focused on families with young children, which is understandable. But as a couple, it was hard to enjoy a peaceful meal. We noticed that we weren’t the only ones seeking a bit of quiet, but it was nearly impossible to find a calm moment. A suggestion would be to create separate, quieter spaces for couples and solo travelers, while grouping families with children in other areas. This could greatly improve the experience for all types of guests. Overall, a lovely hotel, but hopefully, more attention will be given to creating a better balance between tranquility and liveliness for everyone.

Kirilo Sztarcsak

Spent 12 days in a swim up room, was absolutely amazing experience, loved the hotel, loved the food, staff was extremely helpful. Highly recommend this hotel and especially the swim up room😍 Few things to mention, the rooms are super spacious and equipped with everything needed, the gym is best one in the hotel I have ever been, I didn’t even need to adjust my workouts. The bar was a good choice of drinks and cocktails, and since we didn’t have all inclusive, the prices were good. The coffee shop had tasty coffee and great deserts.

Chris fylan

Had a great stay at hotel. Staff were super friendly on arrival. Room was immaculate. Cleaners always done an excellent job. We were 1/2 board for trip. Hotel offered to change dinner service so you could have lunch service instead (perfect as we liked to go out in evening). Hotel quite far away from main area but the 471 bus could get you into town for €2.40 and taxi back was €20. Hard rock hotel over road also good in evening. Would definitely recommend this hotel. Great stay 😇

Daniel Grimsey

Just had an amazing 7 night stay at the H10 Atlantic sunset hotel. This was are 3rd time at the hotel, but the first time using the privilege service. This hotel is nothing but amazing and can’t fault the hotel, the rooms and the staff. The privilege service enables you to use the privilege lounge for breakfast and dinner and also the self service bar during the day. The privilege only roof top pool is great and has its own bar. My only thoughts or feedback was it would be nice if this pool was adults only as it can get a little noisy if there are families with young children there, I’m not against children having a good time and fun as I have children myself but it was meant to be a quiet area for privilege quests. The food in the view restaurant was amazing and the service was brilliant and always welcoming. The food in the Buffett area which you have to use even as a privilege guest for lunch can be a little repetitive but always good quality. The other restaurants on site that you can book are also great. I love this hotel and would recommend it to all. I shall be returning in may next year

Nic Pedersen

A perfect hotel for a perfect stay! I can highly recommend this all inclusive easily 5 star rated resort. The swim-up rooms are pure perfection for anyone who likes to jump directly into the pool. The staff was always(!) super friendly. I must mention the food of the main restaurant (Central Market) - I have never seen such a variety of high quality food in a resort in Europe before. My outmost respect.

S-Y C

We stay here for 8 nights. Wonderful stay indeed. Our room is the superior suite, spacious with a great view on the ocean. The room is cleaned twice every day, which is really nice. All staff are friendly. The location of the hotel is spot on, we particularly like the long walk along the coast. There are supermarkets and restaurants just steps from the hotel. Our kids love the hotel a lot! We would definitely recommend this superb hotel for everyone, especially if you have kids!

Michael Bo

The hotel is very good in all aspects, I strongly recommend investigating all the directions in the very beginning, as it takes large space and has a lot of not evident routes. The playground is just great, kids under 10 will love it! The two pools are cold and warm, at least at my stay. The food is also very good, and you can go to a number of places to eat around. Service on the reception is friendly and they speak at least Spanish, German and English. I definitely recommend the hotel!

Sally James

Absolutly beautiful hotel, the staff are just on a different level! They work so hard and always have a smile for you!! Big shout out to Jessica( the manager of the restaurant)....absolutely lovely....credit to the hotel and Adrian the cheeky waiter who is always smiling , Also, last one... ..Naimir, she's just beautiful inside and out!! All the staff are amazing....too many to mention.... The rooms are great, beautiful views! Amazing food...amazing staff..overall amazing hotel!! Looking forward to returning 💜

Tanja Matušinskij

Roca Nivaria is the most beautiful hotel we have ever been to. A huge complex in which every part is beautifully designed. The view from the balcony is fantastic, the staff are so nice and smiling, the food is delicious…cleanliness, warm, large and beautiful pools, everything is simply perfect. This is a real vacation paradise. The only drawback is that our plan was to visit Tenerife, but it's so nice here that we decided to just enjoy in the hotel.

Hua Liu

I booked the hotel from BA holiday scheme. We’re a bit behind the schedule and came down hotel late tonight. The reception staff are very helpful and quick responding to help us find an extremely fantastic room. We’re very grateful for the attentive service.

Patryk Matwiejuk

This was a great place to spend holidays with my family. Food was amazing overall, from classic restaurant dishes to Spanish food. Waiters were at the top of their game and they had to deal with A LOT of people at once. Our room was quiet and had a nice view with the ocean in the background, which you can visit by a quick walk (around 15 minutes) to see one of the best sunsets in your life. Hotel has a playground for kids and a separated swimming pool for kids with a slide. I’ll surely visit this hotel in the future!

Billie Smith

Amazing holiday. We have loved every minute of it. We didn't want to leave. All staff are so helpful and the entertainment team were brilliant. They made my son feel really special as it was his birthday whilst out here and they got him a card and put some sweets in our room, then called him on stage to sing happy birthday and give him a certificate. I couldn't fault the holiday. Andre from the entertainment team made us feel so welcome and was really helpful

Si Grady

Had a great week here 😎 Staff were always amazing. We had to change our booking due to a family loss and the staff helped us at every stage. We couldn't praise them enough. Rooms were great for us, albeit you could hear neighbours 😉😆 Food was great with lots of variety, especially for our fussy children! All the staff were always friendly and helpful but a huge shoutout goes to Sophia who all the children loved. The entertainments team were amazing 😎 Will definitely recommend staying here 😁💪💪💪

Ross Edwards

Amazing family hotel, staff are very friendly and happy and can’t do anymore to help, entertainment staff are funny. We had a issue with my brother being in a wheelchair and when we arrived the room was wrong, BUT this was (on the beaches) fault, the reception staff couldn’t of been anymore help to get my brother a suitable room. A wide mix of foods, plus can’t go hungry with all the different food times, really entertaining pool activities and also splash zone for the kids. we are looking to come back next year but booking direct through them, HIGHLY recommend for a family holiday. Beautiful place

Tomasz Sobczak

It’s tough to say something but I will try describe this how much I can . Hotel and rooms are clean , I can’t say nothing bad word about that . Staff is amazing , animators , waiters , bar tenders except one woman ( I think she is manager of waiters ) she is totally arrogant she doesn’t fit to this team . About food , I am chef at kitchen so wherever I will go I could find something what doesn’t fit to me and my taste . I can only say , food is fresh and a lot of course they not use that much seasoning because coming there different peoples with different taste but without problem you can find something for yourself . In total this was for me and my family very nice experience. If you looking nice place to stay with your family you can choose definitely this hotel.

Marie Marie

Amazing hotel, great location but what makes it so special is the staff! The entertainment team is awesome, plenty to do for everyone. The food is very diverse and delicious. Great shows in the evening. We had the best time! Highly recommend

Christine Payne

We had an amazing holiday. The hotel is spotlessly clean and there are always staff around that can help. Our room was spotlessly clean, we had a standard room which had a balcony with a sea view. The pool areas can get busy but we never had a problem finding 2 deck chairs. The entertainment staff are great, events and entertainments throughout the day and evening. Also plenty of activities during the day. Shops, bars and restaurants walking distance, we enjoyed our daily walks to the beach after breakfast then back to the hotel for lunch & swim. Lots of scooters and mobility scooter options available around if you don't like the hills. Great choices of food we enjoyed every meal. All the staff work very hard they are always happy. I would definitely recommend this hotel.

William Bayley

We loved our time at the Iberostar las Dalias Brilliant Hotel, Entertainment team Make the hotel! My children loved it! It’s been so special. The only negative, Is maybe the cocktails can be improved, Also would be nice to have coffee machine in the room. But this is quite picky! The entertainment team is absolutely phenomenal! Thanks again, and I’m sure I’ll come back

Kasia Domagalska

Iberostar Waves Las Dalias is located in a fantastic area and is very well equipped, with cleanliness maintained at the highest level. The food and drink options are extensive, ensuring that everyone will find something they enjoy. The staff throughout the hotel was highly professional, attentive, and sensitive to the needs of guests. A special mention goes to the animation team, who are passionate and open people, creating a warm and fun atmosphere. The hotel offers plenty of relaxation areas, a clean pool, and lots of sunbeds. The entire hotel is very clean, and the rooms are perfectly prepared each day. The bathroom comes with a hairdryer and a wide selection of toiletries. The rooms are air-conditioned, and the beds are extremely comfortable. Another standout feature is the Iberostar app, which provides constant access to the planned activities, animation schedules, restaurant opening times, and support. It’s incredibly convenient! For us, this stay was truly special. The hotel and its entire staff made a great impression on us, contributing to such a memorable experience. I will always look back at this place with fondness, and I think it’s a destination worth returning to.

Stacie McKendrick

We are recently back from a week at this hotel. It is one of the best all-inclusive hotels I've stayed in. I travelled with my family for my birthday and had a great time. The staff were very friendly (all of them). Everyone greated you with a smile and we're happy to help. The restaurant is the best I've experienced in an all inclusive hotel. Lobster and caviar on the buffet topped it off. We travelled with our daughter who couldn't wait to visit the kids club. The entertainment team were all great with my daughter. With a special mention to "crazy man" who was her favourite. He also gets brownie points for singing happy birthday to me many times throughout our stay. The evening entertainment was also good. With professional acrobatic shows and musical performances. I would 100% recommend this hotel.

Bev “BeeJayCee” Turner

Enjoyed a very pleasant stay for our son’s wedding. Our room was on the top floor and we had the advantage of using the sun beds in the alcoves on the roof top. These enjoyed a view of the sea with peace and quiet and a gentle breeze. We also loved sitting in the Sunset Bar looking out over the sea. We tried all the restaurants and found them all very good. On the whole the staff were very friendly and most of the entertainment was first class. I was however disappointed that the toilets near the pool were missing locks.

Jan Gale

My partner and I returned this year to this lovely hotel because we loved it so much the first time. We wanted a bit of luxury, we're past budget holidays being in our 50's now. We weren't disappointed. This is a really special place, the food is wonderful, not like any all inclusive hotel I've been to. A choice of restaurants for meals and amazing staff, nothing is too much trouble. Completely relaxing surroundings, comfortable beds, absolutely spotless, a very short walk to the beach and towns either side of hotel. Boat trip is a must, the marina a 10 minute walk from hotel. Spa treatments available at a cost obviously but nevertheless well worth it. Gorgeous pools, plenty of sunbeds available, towels provided for the pool. We've already booked for next year. We're happy to pay a little bit more for a guaranteed luxury holiday, but different options available to suit different budgets. A hidden gem!

Ian brock

Just spent 2 weeks here bed and breakfast and absolutely loved it. Rooms are very good and serviced everyday. Free coffee/tea facilities, hairdryer etc. breakfast ie best ever and caters for all diets. We did have evening buffet once and it was amazing but to much for us and guess we didn’t get our monies worth 😂 couldn’t eat breakfast next day. The selection and quality was amazing too as with their breakfasts. Pool and beds great, always available with towels supplied including if u want to use on beach. Plenty of bars and restaurants nearby. Reception at hotel always friendly and helpful. I really have nothing negative to say about place and will use again. Tenerife as a whole I feel is losing its identity in the big resorts and lots of junk food and drink etc.

Thomas Felber

Very nice place. Fantastic food, great beds. Lovely place. Dominated by local workers. Only Big disappointment was the spa. By far too expensive for this quality. More touching than massage. Would recommend to spend money here.

Liam Mccann

Me and my girlfriend spent 10 nights in September. Hands down the best hotel I've ever stayed in. The ambience of the hotel was terrific. We opted for preferred club option with a sea room view, it was breathtaking. Service was excellent, really hope to get back next year . Absolutely nothing to fault . A terrific stay, thanks very much.

Stuart Jackson

We went here for our family summer holidays and had the best time ever. This hotel is just amazing and we didn't want to leave. Spotlessly clean, amazing food and the best staff in the world that make you feel like you're a rock star. Rooms are cleaned to perfection everyday and well stocked up with fresh towels, toiletries, tea, coffees and so much more. Outstanding view from our room which we had the suite with its own private pool and beach on our balcony and cannot recommend this enough for a touch of privacy and chill time for the family. The BB bar is fantastic too with amazing views also with the best staff in Tenerife that make you feel so welcome to serve you great food and great drinks which is also the same with the downstairs breakfast restaurant amazing staff and food with sooooo much selection of top class foods. At reception you have the most wonderful, welcoming, super friendly staff that are so helpful with any of your needs. Also a big shout out to Camilla ❤️ who is just the loveliest, most pleasant person in the whole world with the biggest brightest smile😁, a real joy to talk to every morning and made us all feel extremely special and is an asset to the hotel... I could go on and on about all the great things about the hotel, but you got to book it and get the full amazing customer experience for yourself. Hotel baobab is meant to be 5 Star we give it 6 star ⭐⭐⭐⭐⭐⭐. We look forward to coming to see everyone again, from the Jackson's @ TE 011.

Katie C

Stayed at the Baobab Suites for a week's holiday to Tenerife in one of their Divinity Lago rooms (1 bed suite with a hot tub). Firstly, the view from our balcony was absolutely 5 star, well worth the money we paid for the hotel. It was amazing seeing the mountain range one side, and having a sea view the other side and especially nice looking at this view at night in the hot tub! We loved the breakfast boxes - would highly recommend getting those and eating them in your suite as it is all locally sourced products from around the island, super fresh, and amazing it is all included in the price. We did also visit the breakfast buffet a couple of days and that was good too. I wish there were a few vegetarian alternatives for the sausages/bacon but to be honest there was still plenty to eat and we didn't go hungry. For dinner options we went to the BB Lounge on our arrival day and ordered room service from them as well during the stay. I would say the food is okay, and we weren't too blown away by it. Staff were very friendly and accommodated when we wanted to make a meat dish vegetarian though which was nice. The room service cost of an additional 20 Euros for them to walk it round to the room is a bit steep in my opinion though. We had a hire car for the duration of our stay and they kindly reserved a spot in the underground car park for us. If you don't have a hire car, reception will call taxi's up for you whenever you need and they arrive promptly within a couple of minutes which is nice. For certain areas as well you can get a voucher for those taxi journey's to be free too although it seems quite a limited area as we couldn't get into central Adeje for free by cab. Staff were very friendly and helpful when we needed them to be, and there were nice little touches like local chocolates left on our arrival day and departure day and a local bottle of wine. We did have a few small issues whilst there though which has stopped this being a 5 star review. Firstly there is cleaning every day and fresh towels which is nice, however the floors can still sometimes look a bit dirty and the indoor sofa and all the furniture on the balcony did look a bit grubby and could do with replacing or deep cleaning. The hot tub was fantastic but the first day we got there we pulled back the cover to find the cushions were grubby but more importantly that there was a yellow bacteria line all around the tub. We raised this with reception and someone did come out and clean this for us and then did visit every day. On our final day there the hot tub did start to smell a bit damp which could explain how the cushions on it were grimy and that build up occurred, so I don't think the water is changed in there for the duration of your stay. Secondly, we had a couple of issues with the door lock for our suite. The first time this happened my partner had to run downstairs 3 times to reception as they didn't seem to want to send someone and eventually they did send a maintenance man up with us to take a look at the lock. Lastly, we booked massages at the hotel and we received on the day notice that they needed to move one of them due to a member of staff having broken her foot the day before and her colleague being completely booked out the rest of the day so they couldn't accommodate both. Completely understandable and we did manage to cancel these free of charge because we had plans the rest of the week so we couldn't quite fit them in. But I feel perhaps more staff in the wellness centre might have helped this situation and it was a shame we didn't get to experience them. Overall it was a special stay with a gorgeous view and we certainly miss it now we're back in rainy England. It is in a nicer part of Tenerife with great restaurants in La Caleta within a 5 minute drive, and close enough to be able to get to central Adeje without being in it so you get that separation. Would recommend.

Johanna Hope

What a stunning place with the most friendly helpful staff, from the moment we arrive honestly the staff couldn't do enough for you, I love the facility to be able to whatsapp to order room service and taxis etc brilliant service! We stayed as a group of 5 in a 2 bedroomed suite with a private pool and wow what a great space to be able to socialise. The rooms are of a good size with loads and loads of storage space even with 5 of us there. Great to have water and coffee in the room to be able to enjoy too. Breakfast was included, there are 3 options, in room breakfast box, buffet or a la carte, we chose the buffet for all of our 4 days as there was just so much choice. The lunch menu is also great and we had room serive most days so we could stay round our pool. You are a bit of a walk away from the restaurants and bars but taxis are really good and only about €5 down into town so really accessible. Would highly reccomend for groups of friends wanting a bit of luxury and great service.

Anne Hurst

Would just like to say thank you to all the team at Baobab for a wonderful holiday! You never let us down! Beautiful place but the thing that makes the holiday special for us is all the staff from housekeeping (which was particularly fantastic this time, thank u Ivon, u were amazing!) to restaurant/bar staff to reception (shout out to corina who was very pleasant and efficient) Excellent response from reception when we first arrived and couldn't find the beach towels and the sun beds seemed to be quite stained, not dirty, but they didn't look great, within 5mins of a text a young man was up in our room with 2 padded covers! Amazing! We felt we needed to tell you about the sun beds because we didn't want you to think we had caused the damage! You are all very professional and efficient and should be very proud of yourselves! Thank you again! Can't wait for our next visit in September! Anne and Ian Hurst (MM101)

John Hogg

Fantastic views. Helpful, friendly staff. Big balconies, we had a huge hot tub as well as 2 loungers & table & chairs on ours. Lovely large, clean apartment. The only issues were some noisy building work going on at their gym across the road and a bottle skip, which was emptied at 0230 in the morning. Both of which could be heard in the bedroom. The fantastic view is down to the hotel location..... it is up a hill. However, we loved it and would go back.

Laurens Engelen

We enjoyed a wonderful holiday with our four month old daughter. The hotel, facilities and dining options are incredible, but what stands out most is the friendliness from the staff which makes you feel incredibly welcome. We had an absolutely amazing time and so did our baby.

Rob Oakley

Good but could be better. Hotel was for the most part clean and tidy, but needed some maintenance in places. Particularly around pool area where things were starting to look worn and in need of replacement. Tiles around the pool cracked, boards around the bar area needed replacing. Glass area taped off from some reason. Glass area around the pool bar looked like it had not been cleaned all season. Same with other parts of the hotel where it looked like windows had not been cleaned all year. Staff generally helpful and friendly although some more interested in talking to each other than serving guests. Bar/drinks menu a little disappointing as all bar menus were the same. Even when on the all inclusive package which included some of the more premium alcohol they would not include these in a cocktail so end up with a cocktail made with cheap sprits. Also would not make any other cocktails if they were not on the menu.

Calum Auld

The room is large and spacious but only had two single beds in when three were needed. That was quickly fixed but two nights in a cockroach appeared. Mentioned it to the staff the next day but time will tell. Staff are excellent however and there's a good choice of food available at the buffet meals. Update four days in. The air conditioning is poor with little power and so the room is constantly warm and humid. The balcony door has also broken meaning we can't get in/out to the balcony.

Alison Davies

Beautiful hotel and location. Our room has been thoroughly cleaned throughout our stay, although point to note is that there have been no coffee facilities made available in our room, which isn’t a deal breaker but as an early riser would have been great. The hotel is kept immaculate at all times. The pools are all wonderful, especially the infinity pool which is a real gem. The reception staff have all been polite & very helpful, we have really enjoyed our stay. The only reason I have marked as 4 stars is occasionally there is some miscommunication in the main restaurant & drinks orders can be a little slow occasionally which can be a challenge when my holiday companion is a very hungry/thirsty child.

Nick Green

Just spent a few days at the hotel and I can honestly say we have been impressed with every aspect of the hotel. The service from the whole team has been warm and welcoming, the food has been delicious and the hotel itself has everything you could want for a week in the (very hot) sunshine. There are 3 of us on our party - my partner, our 16 year old son and myself - our triple room is perfect for a weeks stay - plenty of space, with the highlight being the amazing shower!! We’re here on an all inclusive basis (I believe you can choose B&B and Half Board options) - we’ve done a few all inclusive holidays over the years but this is by far the best to date. Proper branded drinks, proper measures, really glasses (in the bars) - it all adds to the positive experience. We are due to leave tomorrow but we’re seriously thinking of extending our stay for a further few days!!

Paul

We have had another great holiday at the Jardines de Nivaria, our second this year. Such a lovely chilled out week. We spent every morning on the beach. It’s so convenient to get there using the rear entrance from the hotel. Then back to the superb sun deck for a relaxing afternoon sunbathing and swimming in the fantastic pools. There is a choice of heated and unheated pools. Our favourite is the cooler pool with the huge waterfalls - so refreshing when it’s hot. The hotel always looks immaculate. The pools and absolutely spectacular tropical gardens are beautifully kept. There's something for everyone, shady sunbeds amongst the gardens or the sun terrace with great views of Fanabe beach. The hotel was, as usual, relaxing and luxurious and the staff were friendly and helpful. We opted for B&B. The breakfasts were fantastic with a wide range of cold and cooked options all served in a luxurious room with the option to eat al fresco. Having stayed in Tenerife at a number of hotels over the past 27 years, the Jardines de Nivaria is still by a long way our favourite. A perfect holiday. We have already booked our next holiday at the Jardines de Nivaria for 2025.

John Mullen

this is the second time in two years visiting the great team of Jardin De Nivaria hotel. From check in to check out they have nothing but professional courtesy. When it comes to the bar staff, they might as well be family no matter who you are. You're always made feel welcome and comfortable. Rooms are fantastic with nice touches like turn down service etc. My wife's second trip here for her birthday and the complimentary bottle of champagne just added to the experience. If you are looking for an absolute experience and a place to call your home for the time you're in Adeje then look no further. No doubt we will be back in the future. J

Peter

I stayed at this hotel on a solo trip after a stressful period of work and actuarial exams. I booked through Jet2, on an their 'Indulgent Escapes', just wanting a short R&R for 5nights. Having previously stayed at the Colon Guanahani across the road with family, which I absolutely loved, I was looking forward to another enjoyable experience. The hotel itself is great—clean, well-maintained, and the staff throughout are friendly and welcoming. The amenities in the room were a nice touch, including a fridge, coffee pod machine, and bottled water provided for free. I only booked bed and breakfast, and while I didn't have the chance to try the restaurant for dinner (I prefer exploring different places to eat on holiday), the breakfast was excellent. However, I was a bit disappointed with the reception staff, who came across as a bit abrupt and less attentive compared to those at the Colon Guanahani (the staff there really went above and beyond to look after us). During my stay there, the checkout process was a breeze, with staff offering me a courtesy room to shower and change before my late flight, and a place to store my luggage so I could enjoy my last day. At this hotel, checkout felt rushed, and I had to ask about storing my luggage myself. The staff didn't appear to recognise or accommodate my late flight, which was a letdown. Ultimately, I found it difficult to see what sets this hotel apart as a 5-star experience, especially given its similarities to the Colon Guanahani, from the rooms to the general atmosphere. Perhaps the difference lies in the food offerings, which I didn’t experience, but the overall stay didn't quite live up to expectations. Sadly, I don't see myself returning in the future and it's kind of soured my love for the other hotel - so will likely look elsewhere next time I visit.

Neil Pidduck

Very clean, high standard of decor, enough sunbeds so no fighting, very good restaurant, lots of places to relax, great sea views and heated pool that was a good temperature for October.

Jeff Smith

What an incredible hotel and resort! Nestled on the picturesque promenade of Fanabe in Adeje, it boasts an ideal location. The hotel itself is simply stunning—clean, modern, and staffed by professionals who always greet you with a smile. It’s like an exclusive adults-only oasis, where you won’t find loud music, pool floats, or rowdy tourists. Mostly frequented by older residents, it truly feels like a tranquil escape. We’re definitely planning to return!

Lewis Gambles

Location is ideally located right near shopping centres and bars. The service is second to none, the staff are fantastic and friendly We can't recommend enough. The rooms are very nice but they need some maintenance doing, our toilet wasn't stable and the plug sockets were broken next to the bed. The hotel itself is really nice and the decorum is fitting with the surroundings.

Ciara O'Sullivan

I recently stayed at Iberostar Anthelia, and it was an unforgettable experience! The pool area is absolutely stunning, featuring amazing views of the ocean that make for a perfect backdrop to relax and unwind. The staff, particularly Sara and Juan, truly elevate the experience with their infectious positivity and genuine care for every guest. They always made us feel special, ensuring that our stay was perfect. Staff Bonus deserved for these guys for the service. The drinks at the bar are fabulous—creative and refreshing, truly adding to the overall enjoyment of the resort. Plus, the poolside sunbeds are always impeccably maintained, with a great policy that keeps them available for everyone, ensuring a comfortable and enjoyable atmosphere. The attention to detail and commitment to guest satisfaction from all the staff is commendable. I highly recommend Iberostar Anthelia for anyone looking for a fantastic getaway filled with excellent service, beautiful surroundings, and unforgettable memories!

Ian Steward

I recently spent a week at this hotel and was incredibly impressed with the experience. The entire place was spotless – from the rooms to the common areas, everything was immaculately clean. The staff around the pool and bar truly made the stay unforgettable. Sara, Anthony, and Marcial were exceptionally attentive, polite, and respectful. They went out of their way to ensure everything was perfect, and I can’t thank them enough for their outstanding service. If you’re looking for a relaxing stay with excellent amenities and top-notch staff, this hotel is a fantastic choice! I’ll be back again next year!

Morgan Sweetman

Beautiful Hotel and Amazing Staff 5 star Hotel and 5 Star Service The food is out of this world, always fresh with loads to choose from. We went all inclusive and was worth every penny. The hotel is lovely. Rooms are big and comfy, a lot of areas and restaurants, including amazing pool bars and there team. We liked the salt water pool but there is another 2 pools to choose from. Shout out to bachir and Marcel and Antony for always being there with drinks and snacks, the whole experience is better than imagined. We have come to the island for 25 years and by far the best hotel. The entertainment in the evening is always fun, but not to loud that if you want to have a quiet evening. It’s right by the beach, local shops not far and the shopping centre. 5 Stars in all aspects.

Paul Langhorn

The hotel was excellent great rooms and lovely breakfast. Our first time at this hotel but will definitely return Special mention must go to Sara and her team at the pool bar - great service both at you sunbed and in the bar area. She runs a great team and is very professional and friendly. Tables always cleared as soon as a guest leaves with quick follow-up as you sit down.

Debbie Ashbourne

This hotel is absolutely amazing. It's our second time here and we've already booked for next year. All of the staff are friendly and very welcoming. My daughter has absolutely loved kids club and all of the amazing activities that they have on throughout the day and night. We booked a one bedroom excellence room which has direct access to the pool area. You also get free coffee refills for the coffee machine and mini bar stocked up everyday if you are all Inc. Eva you are amazing and we love you. Thank you for everything.

STEVEN TRAVIS

Amazing hotel. Super friendly and helpful staff. Everything kept so clean. Food was excellent and a great amount of choice every day. The entertainment staff were great, you could do as much or as little as you wanted, they put everything in to their job everyday. The hotel is right next to the beach and just a short walk away is another bay,although you don't really have to leave the resort. Can not recommend this place enough.

Pat Jones

We had the experience package. It was very good. Great spot for families with kids and the entertainment team worked hard to ensure they were kept occupied. Room was clean and comfortable. We were on the ground floor , pool was a staggering 5 to 10 metres, experience restaurant at least 25 metres walk. Gated access to the beach a further 5 to 10 metres. Dropped the service a point as there appeared to be a discrepancy between male and female attitude to job. Without exception all of the female staff were superb and made us feel welcome. Some of the lads appeared to be asleep on the job, wrong breakfast orders etc. Thankfully these were few in number and the other guys more than made up for it, there television in the bedroom was not working and we had a repair chap to the room within 20 minutes, same on reception, I had a car in the carpark within 20 minutes of request. Hence the four star score on this one. The only criticism I would have is the dead heat this is due to the geography of the area as there is not a lot of air movement. The air temperature was about 24/26 degrees but I'm convinced the temperature around the pool was in the mid to high 30s. This is too hot for me but my wife loved it. Other people will rate this 5 star. We probably will go back but we will go for the experience b&b package . This is due to the fact that the area is extremely well served with restaurants and allows more freedom. Secondly would ask for a room higher up in the building as there appeared to be better airflow form second floor up.

Hannah Wubs

Lovely hotel, great location with beautiful views. Nice food especially the excellence breakfast. Clean rooms and beautiful views from the balcony. And most importantly great entertainment team. Fabio does an amazing job at keeping everyone entertained. Sofia is a good fit for the entertainment team. Super enthusiastic entertainment. Very friendly staff who really try to make your stay as good as possible. Especially the hotel sisters (I don’t know their names) go above and beyond. I also hope to see Alberto as a manager next time we come. The only thing that we missed was a bar to sit later at night, as the bar closes at 10. Best holiday I’ve had in a while I would really recommend this hotel!

Maria Cerchez

Totally loved it! Rooms were clean, and ours was huge. The food was wonderful, the staff was nice. The ocean was cold, but that's totally normal. The only thing I didn't really like is that there were only two small pools, one with deeper water, and one with shallow water. It wasn't really busy tho. It was great. View was breathtaking and the whole island is pretty. I highly recommend it!

Dobrila Ivanetic

Lovely hotel, great location and amazing staff! Food was tasty and had a good variety for all. Rooms are comfortable and spacious with a selection of toiletries, which is always appreciated, however I do feel the rooms are ready for an update. The outdoor pool could also do with having some heating as it can be quite cold, as well as the gym having better air con! Overall a fabulous week in the sun, look forward to returning.

Ruth Hunt

Fantastic place to stay, the room/apartment was spacious and well lit. There was a balcony and drying area, lovely big bathroom. The room cleaning every day was to a very high standard. Staff were friendly and helpful. Breakfast catered for every taste, lots of fresh fruit and pastries for me! Exceeded my expectations. The nights were quiet (contrary to some reviews I'd read previous to visiting). Slept well in the cool room and comfy bed!

Oliver Diamond

Went here for a week with family and was honestly amazed by the quality of service we all had from the friendly and helpful staff, the location of the hotel is amazing as you get a view of the coastline from the pool area. The rooms we were in were very clean and well set up for guests and the beds were incredibly comfortable to sleep on. If I had the chance to go back to Tenerife, I would choose to go to this hotel in a heartbeat, it was an amazing experience.

Angie Close

Been to this amazing hotel 11 times now, so that in itself says how much we love it. From the time you enter the grand reception area you are greeted with top service. The porters, cleaners, restaurant staff, pool staff, bar staff, animation team and the list goes on and on, are so accommodating. We know so many of them so well now. The hotel itself needs a bit of updating now, we remember when we visited in the early days how things have changed, but change isn't a bad thing. The hotel is closed for a length of time next year for refurbishment, but we will be back. Thank you everyone at GF Gran Costa Adeje for always making us feel welcome.

Anna K.

The hotel is lovely and it has everything what's needed for holidays. The pools are lovely and very big, it never felt overcrowded. Reserving the sunbeds is not allowed which is a massive plus, you do not get to see crowds of people running to the pool like it's some kind of sale in a supermarket. The buffet restaurant offers a variety of food, which is delicious, it changes so there is always something different to choose from for your main dish. The biggest asset of this hotel is definitely the lovely staff. They are helpful and kind and make you feel at home, the waiters and waitresses in the buffet restaurant are simply superstars! Thank you very much for your kindness and making us feel at home. I will definitely come back, my little girl has also fallen in love with this place.

Noè Pellanda

My stay at Grand Hotel Bahia del Duque in Tenerife was absolutely perfect. From the moment I arrived, I was immersed in an atmosphere of pure luxury, where every detail is thoughtfully curated. The resort itself is a paradise, with beautiful gardens, stunning views of the ocean, and pools that seem to blend seamlessly with the horizon. One of the standout features is the variety of restaurants there’s truly something for everyone. Each meal felt like a special occasion, with different cuisines to explore and flavors to indulge in, making dining one of the highlights of my stay. The staff at Bahia del Duque are exceptional. Always attentive and ready to assist with any request, they made sure everything was flawless. The reception team was especially impressive, handling everything with professionalism and a welcoming warmth that made me feel truly taken care of. If I could offer one suggestion, it would be to improve the soundproofing in the rooms. While the stay was wonderful, a little more sound insulation would elevate the experience to an even higher level of comfort. Overall, Bahia del Duque is a resort where luxury, exceptional service, and beauty come together perfectly. I can’t wait to return for another unforgettable stay!

Kara McDade

When i say this place completed my honeymoon, I truly mean it! This resort treats you like family, their service is incredible, their energy is always positive, and their food is AMAZING! They help you make reservations each day, we tried pretty much every restaurant they have on here with most of them being Michelin experiences! We initially only booked 2 nights for the start of our honeymoon before heading north for a few days, then last minute we cancelled our tail end of the trip stay to stay here again for 4 amazing nights. We cannot recommend this place enough. You will feel part of their family as soon as you walk through the door. Thanks again for the amazing experience, my husband and I are truly grateful and we will certainly be back in the future!

Hristina Chausheva

Absolutely the most fabulous stay of my life so far. The service is impeccable, everything gets cleaned multiple times a day, anything they notice you’ve used more of, they refill triple, any request you have they will answer. The facilities are also amazing, you could spend your whole trip here and need nothing more - spa, pools, beach, golf, restaurants, some of which Michelin, evening entertainment, bars… The breakfast has a huge array of meals, egg buffet, fresh juices and smoothies…. I can’t say a single bad thing about this hotel!!!!!

Rich Lee

A good hotel. Staff and service is good. Resort does feel very old. Garden rooms on ground floor can have problems with cockroaches, 3 in my room on arrival. Breakfast is good. Hotel is very traditional, which some people really like, it is not modern. Lots of steps and hills around resort so not recommended for those that can't deal with lots of stairs and hills. Overall, location is great close to beach, but exiting the resort can be a little difficult uphill onto the street as it is so big. I do feel that the resort needs modernising with a revamp of corridors, flooring, pathways, room furnishings etc. A good resort, but not excellent for me as I like more modern. For some traditional works and the hotel might be excellent for them. There are more modern resorts in close vicinity that I prefer at a slightly lower price point.

Pavel Myshkov

Beautiful hotel, nice location next to a very good beach, excellent staff, and the food is quite good. Unfortunately, this appears to be a smokers first hotel, and they should advertise it as such. Going out on the balcony early morning or late night, chilling on a sun bed - all these are accompanied by cigarette smoke. Disgusting and ruins the experience, therefore 1 star.

T D

Very difficult to overstate how perfect our stay was. Just the most lush and indulgent place imaginable. Expensive, yes, but when you spend a lot of money AND GET YOUR MONEY'S WORTH, it's worth it. The villa was beautiful, and the restaurant was wonderful, but the most pleasant surprise wasn't the bricks and mortar, but the STAFF. Welcoming, friendly, easy going but attentive. NOTHING was too much trouble. Just lovely people, from the room service to the housekeeping, to the wonderful restaurant staff. lovely! What a wonderful experience!

Eddy Lin

I I recently stayed at the Royal Garden Villa in Tenerife and had an overall wonderful experience. The villa was well-maintained and comfortable, and the breakfasts were particularly delightful, thanks to the excellent service provided. I especially enjoyed the warm spring, which added a fantastic touch to the my stay. On a positive note, they gave me the setting of the 600th day anniversary in the picture 3, which was nice and considerate. On the last day, when I asked for a cold breakfast before my early flight, they did send me one, which was a thoughtful gesture. However, my arrival experience left much to be desired. I arrived before noon and left my luggage at the reception. There was no mention of a welcome drink, and I didn’t receive one. As I watched other couples who checked in after me being warmly greeted with, “Would you like some champagne?” I felt a pang of disappointment. In the afternoon, I was notified that my villa was ready, but still, no welcome drink was offered. Watching other guests leisurely holding their welcome drinks, my girlfriend nudged me, puzzled as to why we hadn’t received ours. It was only after I asked that we were finally given the welcome drinks

Pauline Owen

Our 4th visit, this time with family. The grand have loved the private pool. If you want the ultimate family space, book Miami villa. It’s absolutely amazingly. Can’t fault anything here at all we all love it

Roy Schijvens

We had a fantastic time at Royal Garden Villas! The staff were incredibly friendly and attentive to every detail, creating a peaceful atmosphere perfect for relaxing. Finding a cold bottle of cava in our room after our spa appointment was such a nice touch. I also highly recommend visiting Restaurante Jardín—it’s a must-try during your stay. Both make for a truly nice experience!

Jason Broomer

Good rooms spoilt by noisy traffic. Essentially you are getting a fully serviced luxury villa plus some public areas typical of a hotel. The gardens are lush and the rooms lavish. There is much to entertain the eye, the hotel designer seems to have had an extravagant budget and the rooms are crammed with a melange of elegant objects. Sadly no thought was given to the labours of the housekeeping team, and there are pockets of evidence suggesting that the miracles required to keep the clutter in pristine condition does not always happen. The hotel manager Fiona is clearly a force of nature and guests are lucky to have her on their side. The real issue with the hotel is the noise and I am surprised no other review has mentioned the road. There is a building development to the north of the property and as we were in the south of the property this was of little direct issue for us. The hotel is situated near good golfing facilities which will please some, but for those preferring more rational pursuits they may be hoping for peace and relaxation. Sadly, this hotel is built on a thin strip of land, flanked by two roads along its lengths. One of these roads is a main access route for this strip of coast. As a country mouse, I may be a bit sensitive to road noise, but I am sure that even urbanites grimace as motorbikes thunder down the road as they are occasional prone to. I suspect that there is a considerable chunk of land zoned for future development to the south so I suspect that this problem will only grow worse in time. I’d recommend the hotel but only to those of hard of hearing.

Bee

Stayed in the two bedroom villa. Rooms were beautiful and very spacious. Excellent facilities and amenities. Staff were super and everyone very friendly. Especially the cleaners and reception staff. There are 3 swimming pools and the kids area is excellent. The only thing I would say with regards to the location is that it's slightly far out from the beach, dining and shopping area. Ended up taking a taxi which was around 20 minutes and cost 10 euros.

Mary Lynch

Absolutely beautiful villa hotel. We stayed in one of the three bed roomed villas, with private swimming pool. It was so beautiful and well equipped. I don't know that I loved a villa more. The buffet breakfast was fantastic. The main swimming pool was excellent with plenty of sun beds. Granddaughter loved the kids club.I have run out of superlatives

Darren Cadby-Lynch

Family stay here, enjoying one of the three bed villas with private pool. Lovely, well looked after resort with very well appointed accommodation. The view from our patio/garden was gorgeous and we thoroughly enjoyed having the ample, private space whilst also benefit from the communal facilities of the wider resort hotel.

Ramona

What a nice appartment we had with a beautiful view, very quiet location and the most friendly and attentive staff. My husband hurt his knee during the holiday and they were so thoughtful and helpful with everything afterwards, they even drove us to our villa up the hill every day as it is quite a bit to walk. The location near la caleta is great, but there is a footwalk of 15 Minuten to the restaurant area. Easy for us, but maybe not for everyone, but there are quite a few taxis available for those who cant or dont want to walk. Thank you for the beautiful holiday. Only negativ thing, the reception area is unbeliavably ugly, but the houses are very nicely furbished.

Mark Hogg

This is a great hotel even though it is a trek to the shops and any other restaurants. Car hire would solve this. The hotel provides two shuttle buses per day to take you to the beach and designer shops. The main thing this hotel lacks, imo is entertainment. Because it is a taxi ride away from any night life, it would be great if there was some form of entertainment on in the evening. The food in the buffet restaurant was good, although by the end of the week, i was looking forward to eating elsewhere.

Anders Lorenzen Andersen

The food is just a big disappointment. I understand it is all inclusive and I had very low expectations for the food, but is it just worse than expected. What makes this more sad, is that lots of other people comment on the same thing and it feels like the hotel has done nothing to improve the food. How important is good food? I can live with a bad mean every now and then. But here you eat at the same place 3 times every day for a week. Then food gets really important for your vacation. Everything else is really great in the hotel. Really nice rooms, great service, good activities. Really well done concept except the food.

Jacob Northover (Wonder)

Fabulous The room was stunning with controls for the air-conditioning. The beds were comfortable. The room and linen were very clean, and the fridge in the room was cold. The hotel is very busy, but the staff still managed to keep it clean, tidy, and maintained, and still had time to be helpful and friendly. We never had to worry about sunbeds or waiting for drinks as there were plenty of bars and beds to choose from. Our flight was late into the evening, so we asked for a late checkout, but unfortunately, we couldn't keep the room as the hotel was fully booked, but we were offered the use of a shower and a room to store our luggage so we could still get the most out of our last day on holiday. We can't wait to stay again!

Bene Amery

The resort has a very friendly staff and is spacious, featuring five swimming pools and entertainment for all ages. While the food wasn’t the best and snacks were limited (mostly leftovers from lunch), and ice cream was only available during lunch and dinner, the drinks were plentiful and all-inclusive. The resort is very clean, with spacious bedrooms, and is located in a touristic area of Tenerife, close to a shopping mall and the highway, making it a great base for exploring the island. This review includes more details, pictures, and a video to give you a better sense of the experience. You'll find additional insights on the resort, its amenities, and the overall atmosphere, offering a closer look at what to expect during your stay. Enjoy! 😉

Andy Wheldon

I recently stayed at Hotel Riu Buenavista and had an absolutely fantastic experience. From the moment we arrived, the staff were welcoming and attentive, ensuring our check-in was smooth and hassle-free. The food was consistently excellent, with a wide variety of choices at every meal, catering to all tastes. The buffet always had fresh, delicious options, and the specialty restaurants were a real treat. Although I’m not disabled, I truly appreciate the effort the hotel puts into providing accessible facilities for everyone. The seating areas and sun beds designated for those with disabilities are such a thoughtful touch, ensuring that all guests can enjoy their stay comfortably. The pool areas were spotless, and there were always plenty of sun beds available, which is something I value highly on holiday. We never felt crowded, and the whole atmosphere was incredibly relaxing. Overall, we had a brilliant time and will definitely be rebooking for 2025. I highly recommend Hotel Riu Buenavista for anyone looking for a relaxing and inclusive getaway!

John Legge

Very clean. Friendly staff. Four restaurants, including Asian and Italian themed (both of which you can book once a week). Good selection of drinks and cocktails. 5 pools including one for small kids and one for adults only. Plenty of beds, I went down around 8.15 each morning and always managed to get 4 together, even though loads already had towels on. Went with 14 and 16yr old sons. Had one outer door and 2 rooms next to each other, each with own front door and balcony, allowing the kids (and us) a bit of independence. Would definitely stay here again.

anne seivwright

Great hotel for families. They have thought of everything. Small dressing gowns for the little ones, great kids menu, pool area and ball games. Our 2nd visit here and never been disappointed! Only thing i would ask for is the entertainment to be mixed up. Exact same acts as last year and just okay. But that's a minor thing and wouldn't stop us booking again. all the staff are super friendly and really helpful.

Poppy-Bethany Cookson

Flawless stay. From start to finish. Honestly cannot fault this hotel. Clean, house keeping 10/10 and amazing kids club - they were fantastic. Special shout out to Juan too - he was so good with our girls, always had a smile on his face and nothing was too much to ask. We will be recommending this hotel to everybody and can’t wait to visit again!

AlbaLife

What a Holiday and where do I start. The hotel is 5 Stars for a reason, it’s the best hotel I have ever been to and they have literally covered all basis to ensure their customers stay is a memorable one. The staff were excellent and the rooms amazing. Each floor is well thought of and the hotel caters for all whether a family with kids or adults alone. It has its own water park with amazing slides and its own adult only area for a more natural experience, if you know what I mean. Each floor has pools and bars with food served. The entertainment team for kids were absolutely fabulous and special mention to Gabriel whom all the kids loved. All staff from the cleaners all the way to reception go the extra mile above and beyond their duties to ensure each customer has a pleasant stay and brilliant experience. I can’t wait to revisit Tenerife and will without a shadow of doubt return to the GF Victoria.

Jonathan Lewis

Great for family’s, main pool and water park pool excellent for kids but there’s also a lower level pool which does not allow floats and does not have shallow end so is great if you are looking for a quiet pool. Also small pool on roof for adults only. Rooms are spacious with 2 bathrooms which is great when travelling as a family of 4. Facilities are excellent and well maintained. Staff are friendly and happy to help. This is our 2nd year here so that speaks for itself.

Matthew Oliver

Can’t fault this place - hotel is immaculate, food is amazing, and the staff can’t do enough for you. Location wise, it’s pretty much perfect. So much close by from designer shops, to normal holiday junk! Pools are brilliant, really nicely spread through out the gardens and kids stuff separated off from adults and quiet areas. Would highly recommend. Easiest 5* review I have done. We will be back.

Catherine Head

Rooms excellent, location perfect, service has been excellent I attended a mindfulness class with Olga which was so good, very relaxing with lovely music and her soft voice was easy to listen to with clear guidance. Would definitely attend this again, it was a lovely experience All the staff have been v friendly and helpful. Round by the pools we have been very well looked after The room has been cleaned very well

simon dodd

Our third stay, twice at adults and once in the family hotel. Overall, a lovely stay stand-out waiter Juan on upstairs pool. Main issue is sunbeds and seeing customers almost fight over them. The upstairs pool the team are very aloof and a bit controlling but they don’t explain the sunbed situation, so people lay out the towels go for breakfast return to someone else lying on their beds. It creates tension and makes people anxious. Downstairs, where we ended up daily, as upstairs just too cool for school with alpha pool ‘regulators’, was a lot better but still at 9.30am people rush to gain their sunbed, so trivial yet everyone was talking about it. Rooms nice, clean /tidy, food in buffet/breakfast nice. A nice 4/5 star experience but need to sort out ‘towel gate’! Ps. Sangria (apple) was superb and team behind the bar were great.

Duncan Park

Recently had a fantastic ten day break here. This amazing hotel was friend recommended and we were not disappointed. "Guys.. dodge Dubai this October, YOU'LL' LOVE THIS!" So we did. Great suites with large balconies. 3 great pools and a selection of top end restaurants , although we ate down the beachside in the local village most nights. The buffet champagne breakfasts were fantastic. Totally recommend this venue.

Monika M

We are currently on holiday in Royal Hideaway Corales Hotel and we have the best time. All staff is very kind, nothing is too much of a trouble. The pool is warm which is the most important thing for me on holiday. Beds in the rooms are super comfy and massive. Breakfast selection can't get any better - waffles, pancakes, cooked eggs, selection of cheese and hams, juices and pink cava!!!!! What a great touch! Justina always welcomes us with a big smile and makes sure we can get the table with a view (our request). She makes time to check on us and have a chat despite being busy. All staff is extremely friendly and very polite.

valentina U.

We loved everything about our stay! The people working here are very skilled and know everything about their craft. Concierges absolutely lovely, as are the receptionists. Breakfast is extraordinary! Only thing that kind of sucked was that the shower in our room leaked into the toilet and that created an unpleasant smell - but other than that it was great!

Jay Kornder

Somehow even better than the reviews. The service is incredible and better than many hotels I’ve been to that are 3x the price — everyone is genuine and friendly and helpful, such as Claudia and Pablo. My check-in experience was first class, the food is great, the views are spectacular and the hotel is top notch. If you’re looking for a relaxing and beautiful getaway, this is the place.

Noelani Sanders

Love love love this hotel! One of the best hotels and experiences I’ve had while on vacation. Prosecco upon arrival and lunch vouchers to the pool bar while we awaited for our room to be ready. The breakfast buffet was impressive, with various, meats, spreads, cheeses, breads, fruit, drinks, unlimited mimosa and Prosecco etc. Staff was very professional, friendly and the premises was spectacular and clean. Spent my birthday here and they made sure to make it special. I will surely return.

Eileen Fordyce

Just returned from a fabulous holiday in this hotel. Everything...from reception, pool, waiters, management went above and beyond to make our stay memorable. The staff are so happy and helpful all the time. Little touches like free cocktails around the pool adds to the enjoyment. We will definitely return. Our tip...book a sea view suite...they are stunning!!

Mehry Kioumarsi

Absolute 10 out of 10! I visited last year for my honeymoon and I am still dreaming of this place. The place is gorgeous, the rooms are absolutely lovely and the pool is perfect, but the absolute best part is the service. They are all wonderful from the moment you set foot, and my personal favourite was Laeti - she was so attentive and genuine, it made our experience all the better! We got a sea-facing room with chocolates, cake and champagne. There is a spa and we went to get massages which were one of the best. Now last but not least: THE FOOD. You expect a place like this to have good food but this was beyond anything imaginable. We had breakfast and dinner included and everything was delicious, dinner buffet + menu change every night, and there are multiple live stations. Food service by the pool was also great and so good to have to try some tapas in the early afternoon. 100% recommended, I cannot wait to be back!!

Sarah Louise Soubry

The best 5* hotel we’ve ever stayed in. Apart from the hotel being amazing, the staff really do make this hotel what it is. They are so friendly, helpful and happy. Nothing is too much trouble. Each and every one of them are brilliant. The hotel it self is gorgeous. Very spacious, beautiful decor and spotlessly clean. the rooms are huge with excellent facilities including a walk in wardrobe, separate shower and bath and living area. The pool area is very big with plenty of sun beds and parasol’s. You don’t even need to get up for a drink or food. You press a button next to your sun bed and they come and take your order. There is also a huge spa which is very nice and luxurious. Good size gym too. The food is next level. Every food you could wish for and cooked and presented to a very high standard. The location of the hotel is perfect. 20 mins from the airport. A 30 second walk to the beach and shops. It really is just perfect. I wouldn’t change anything. Will definitely go again.

sanjayk124

My wife and I came here for a week of relaxation and some winter sun. It’s truly been one of the best experiences we’ve had. The hotel is fantastic. You’re made to feel special as soon as you arrive. We on my birthday and were greeted with a bottle of something fizzy and a cake, which was a lovely touch. We spent most of our days at the roof top terrace around the pool. It’s such an amazing place to relax and the service we received there was second to none. Especially by Ismael who has made our stay extra memorable. Nothing was too much trouble, and he was extremely polite , courteous and fun. So a big thank you to Ismael.

Michael Albers

This hotel is one of the best we’ve ever been to. We came here for the first time in 2019 and came back again in 2024. The staff are genuinely lovely people and they always go above and beyond to make you feel welcome. From the moment you check in to the cleaning staff, receptionists, breakfast team, pool staff, everyone is so kind and helpful. The rooms are fantastic! Big, modern and super comfortable, with everything you need for a stay. The views and amenities are also wonderful, great pool, wellness and fitness centre as well as yoga classes and other activities. We’ve been to many hotels around the world but this is the one we always come back to. Thank you again for making our stay so memorable. ❤️

Pavla Burghout

Architecture meets luxury - we’ve spent 3 days in this eye catching jewel & I couldn’t get enough of the beauty & attention to detail of the design. The hotel is fairly new & was voted the most luxurious hotel in the world in 2018. We were in the penthouse with our own private swimming pool, large open space kitchen & living room, 2 separate spacious bedrooms with their own bathrooms & 2 massive terraces (seaside & mountain side). Staff is all very friendly, one person in particular stood out - Angy - who is incredibly customer oriented, friendly yet a top notch professional & remembered all of our complicated coffee choices from the previous day by heart. The only aspect that we could point out needs more attention is that we could not get a dinner reservation in the Italian restaurant despite the fact that the hotel is fairly quiet due to low season. Thank you Royal Hideaways Corales Suites for the memorable hospitality & we hope to be back.

Moosh Baboosh

I’m quite confused by the incredible ratings and reviews this hotel has received…in our opinion it’s a hugely inaccurate representation of our experience. The positives 1. the rooms/suites are great. Very large, very clean. However the bedrooms are above a busy road so quite loud and very little amenities in the kitchen - as in no basics/essentials. When we asked for some milk, they charged us €5 for it! No free water either…which I think is crazy for a 5 star. 2. Breakfast is great…lots of choice and fresh fruits in particular were delicious. That’s about it for the positive! The negatives 1. The prices are INSANE, from drinks to snacks to meals…also the quality of the food was awful…that of a 2 star. We cooked in our suite most of the time. 2. It’s absolutely not a family friendly hotel…not by any means. No kids menus, no kids area in the pool, no toys or entertainment. We constantly felt awkward that our 2 year old was making too much noise. 3. The staff…honestly, they were pretty rude, cold and unengaged…no hellos or even smiles when you pass them in the hallways. When you ask for something at reception, it’s all very robotic and matter of fact, they don’t try to accommodate you at all. 4. The location is let great, nothing nice or quaint in the area, not sure if that’s true of the entire island? I definitely wouldn’t return and I absolutely wouldn’t recommend the hotel either, especially not for the super high rates. I would say it’s a 3 star hotel with the face mask of a 5 star…I’m sure there are way better options on the island.

Elizabeth Eatough

This was our second visit this year. We arrived for the 1st time in February and loved every minute of our holiday , we stayed in the Adults only side and was so impressed we took the family out with us last week and stayed in the luxury suites which were amazing. On both arrivals at the hotel we were greeted by Leo on reception who is excellent at helping get your holiday started, by making us feel very welcome on arrival and filling us in with information about the hotel and our stay. Nothing was to much trouble for him. Both the hotel and all staff are excellent . All staff are really friendly and happy to help to make your holiday special. The pool is clean and the staff are also friendly and very attentive , Andreaos was there to greet us with a smile round the pool every morning and his attention to detail in making sure you had everything you needed was excellent. Again at breakfast wonderful friendly staff working hard to make your stay special. The food is excellent from breakfast to lunch / dinner. Thank you to you all for helping us to have such a wonderful holiday we will be back. The Fort Family .

Ian Bailey

Hands down the best 5 star resort we have stayed in. We are recently married and decided to spend three nights in Royal River post wedding. Royal river is exceptional from every aspect. We stayed in River villa 10 and despite our room being a wheelchair accessible room we still would not change a thing. The level of privacy, customers service and food options is outstanding! From the moment you arrive till the time you leave you are spoilt with exceptional service and atmosphere. I would highly recommend royal river to anyone who visits Tenerife! Worth every penny!

Wojciech Abbas

Staff including manager don’t know anything about hospitality and professionalism. They give us wrong advise where to go, we have followed their instruction and that was a mistake. Pool in our villa was slippery from dirt, wasn’t clean for long time, they didn’t bother to clean our room or bring water. They had some excuses :) who cares. We’ve booked 4 nights but after 1 we decided to change hotel. And that was the best we could do, we have found something way better that royal river can dream about. Not recommending to stay there for anybody. You can find loads of better hotels in Tenerife.

Wickson CHEUNG

Design of the hotel is amazing and fancy. But what a shame is that we found a few cockroach in the room, although they agreed for a room swap the next day. I feel like a compensation could have been done, as my wife is totally freak out after seeing 3cockroach in the room in one single night. Overall staff is nice, but I find one thing quite weird that is the staff knock on the door before check out to check the mini bar, possiblly to see whether we consume any food and drinks. I really dont understand this, considered we paid almost €1000+ for room rate and have given our credit card for deposit. Honestly I dont think it is necessary to disturb the guest when they are still here to check the mini bar. This to me seems like not having trust in the guest, and when the staff came in and check the mini bar, I feel like it was at a point similar to interrogating criminals. Suggest if the hotel is so scare that guests consume alcohol and not paying for it, perhaps can consider remove the expensive alcohol drinks mini bar in room. But overall nice experience and dinning in hotel is delicious too. But more small details could take this hotel to a better stand point.

Drífa Björk Linnet

Loved this place! Nancy who is working in the breakfast was my favourite and treated me like a queen the whole stay. Villas amazing! Will go again for sure xx

Fanny Zdravkova

One of the best hotels ever ❤️ Fantastic service, absolutely gorgeous pool villa with the swim-in river. Quiet and relaxing, green and beautiful. We'd love to come back

Gavin

We stayed for a birthday treat and what a treat. Thanks to Kim, Francisco and Jocelin for arranging and enhancing our stay. Wonderful hotel with amazingly comfortable rooms and a perfect sea view. But what makes it is the staff; we have been spoiled rotten and it's an absolute pleasure to meet people in hospitality who so very enjoy hospitality. Special thanks to Aramburu who went out of her way to look after us, and the whole team both at breakfast and during the day at the pool who are always friendly, always happy, always wonderful. We can't wait to return.

Felicity Griffiths

This is a wonderful hotel with fabulous staff. The attention to detail is excellent. We felt relaxed and pampered. The rooms are huge and comfortable. The pool is warm. The umbrellas light enough to be moved around. The food is also excellent. The delightful breakfast restaurant for the Salome overlooks the sea. The buffet had a huge array of delicious food and several of the dishes are cooked in front of you- ensuring that they are fresh and hot. Its location is also excellent - there are a few steps leading to a promenade full of restaurants and shops. And from the front of the hotel, it is only a few hundred yards to a shopping mall with a large array of different shops.

Em

This has been our first stay in grand Salome and we loved it. The service is excellent. The breakfast has been our favourite bit with incredible choice, amazing views. I wish I was staying another week Excellent hotel that really makes you feel special

Sara Duxbury

Our first visit and definitely not our last! We were expecting a luxury holiday and Grand Salomé exceeded those expectations! Such a restful location, amazing service everywhere in the hotel and brilliant food/drink options- especially as my partner is coeliac!

Kimberley Johal

This was the first time I stayed at this hotel. I would highly recommend this hotel as it is simply perfect. Some of the best things are as follows:- 1. The views of the sea are beautiful and it is very relaxing 2. The staff members and butlers are so kind and professional. They go above and beyond for you and do it with a smile 3. The pool area is lovely, clean and with certain packages drinks are all inclusive 4. The breakfast is wonderful and can be eaten on terrace with a view of the sea. I have a gluten allergy and they accomodated so well. 5. The food in general is lovely! 6.The room is fully stocked everyday with alcohol and snacks (depending on what package you get) 7. The butler service is very good and they respond quickly at any time, butler service is 24/7 8.adults only making it even more relaxed 9. You can access ibero anthelia at any time , for the activities and gym etc but tbh it is so lovely in the salome area you won't want to. 10. The restaurants are lovely too, staff are attentive and kind 11. It is great for a solo traveller as the hotel accomodates well. I felt safe as a female travelling alone. 12. Its a short walk away from del duque beach, 10 min taxi drive away from Siam mall (a big outdoor shopping centre) short walk away from designer shops also. If you are looking for a peaceful relaxed holiday with a wonderful view, this is your place. I am definitely going again. It is pricey granted but it is worth it :) Hope you book this hotel as it is worth it :) Thank you for a beautiful trip. I will be returning❤️

Patrick Williams

I stayed at the villas for 3 nights. The villas are part of a very large complex that includes a hotel and several restaurants. What went well: The villas are outstandingly beautiful. The pictures don’t do credit to the experience. We asked for privacy and the staff accommodated us by giving us a villa towards the outer edge, no noise, no children and a private pool. We had a bottle champagne waiting for us as we walked in and they left a letter noting how I had been to other grand hotels (brand). We rented a car to drive from the airport and go to activities around the island, it’s a big island and taxis and Ubers are hard to come by. If you intend to do anything outside the resort area, I recommend getting a car. It is quite likely a car will have a manual transmission. The villas are managed during the day by a person in a separate reception area from the hotel itself. Rafaella is outstanding. I feel a bit bad for whoever is manning this reception because they are the 1 stop shop for all things. Need a buggy to get from one end of the resort to the other? Call. Room service? Call. anything going on? Call. And Rafaella is responsive. The staff overall are super friendly. The buggies are a nice way to get within the complex if you’re tired or tipsy. There are multiple restaurants and swimming pools. Throughout the day and evening are different free activities you can participate in, they are child friendly, like exercise events, magic shows, music shoes etc. Every evening you will receive a list of the events and weather report for the next day. Every day has tea time 4-6pm and champagne after 6pm, included in resort fees. The breakfast a la carte in the villas reception is quite good and better than room service. Some room service options leave to be desired, some are excellent (chocolate soufflé!). Kensei is a very good restaurant. Many restaurants are outside the main area, you will leave a gate by the main hotel if you walk down to the beach. These areas are much more crowded and serve the local hotels. If you want to go other pools, there are regular pools and a large salt water pool near the ocean and at the base of the main hotel. They’re very nice. Areas for improvement: The entrance is not obvious. You will come off the high way, go down a beautiful road, have to do a u turn in a weird spot, get to a gate without clear signs. You can’t drive around the resort, but parking is available in a small structure right inside the gate. Service loses a star because of the following: Whoever isn’t Rafaella managing the villas. We received coffee cups from the resort to take home, one was broken. We called, the person at the other end couldn’t have cared less. He was the one person on staff who didn’t go out of their way to surpass expectations. Communication regarding events outside the resort. Arnaud was responsive and did an excellent job organizing events in nearby towns (jet ski, fly board, paddle surfing, horse riding). He did a GREAT job connecting us with all the services and arranging payments. We showed up to the villa reception as instructed for our ride, 30 mins in advance for our pick up to the beach where we would paddle board, we had paid for 2hrs with a coach. We had to go to the club house in main hotel to sign documents (1-could have been done at villa reception when we checked in); we signed the documents, were told to wait outside the hotel. We waited, then asked for help. We were told to return to villas entrance. We saw people waiting and asked if they were for our paddle board event. No. We went to the villa reception, waited for the ride as instructed. We then asked for help, frustrated. We were quite late. Someone from the resort offered to drive us (remember the taxi and Uber situation is not ideal. He drove us to the gate in the buggy, spoke with people in Spanish, it turned out the van was for us and others. We lost 45mins of our 2hr event. (2- sign documents early, communicate clearly where to go for what and expectations on who is picking you up and where).

Alex English

Love this place! We go back every year. Very luxurious with great service. The Michelin starred restaurant Nub is a highlight.

King K9

I was going to give two stars however google categorises 2 stars as ok and one star as poor and our experience was definitely the latter. Accommodation is meant to be part of leading hotels of the world programme however as other reviewers have noted, it certainly isn't. I was asked to send my long card number and expiry date via email, I should have had alarm bells ringing here, as this does not seem secure. Arrived nobody was available to greet us. We did not know where to go. When receptionist did arrive, she had to deal with another guest complaining. Then she was able to check us in but wrote my credit card number down on a piece of paper giving me serious concerns over their privacy policy and GDPR. They wanted paying upfront for the stay rather than at checkout, now I know why. The villa boasted a private heated pool which was far too cold to use, again as other guests have mentioned. The large bath was another facility in the villa that was broken and not fixed until day 4 of our stay. There were insects in the villa, cleanliness, maintenance and health and safety issues. See pictures. Not in anyway covid compliant, all hand sanitizing stations in reception / bar area of Las villas empty, all soap and moisturisers in toilets empty or broken, with a rise in covid cases, this is unacceptable. The hotel itself also had numerous slip and trip hazards. We waited 15 minutes for a table for breakfast one morning and over an hour for breakfast to be served. We had to ring reception three times or more in a row in order to get someone to answer and even then they didn't. Rarely was there any one on the bar at Las Villas, if you wanted a drink or at reception. The manager kept saying things had been fixed when they hadn’t. The manager was rude. I asked to speak to the general manager after I was getting nowhere with him. I received an email stating she would meet me at 10am. Dear Mr I talked to Mrs. and she will meet you tomorrow at 10:00 at Las Villas . Thank you very much Kind regards I checked with reception the night before where they meant Las Villas was and they confirmed so at 10am I arrived for the meeting, to be told by Jorge it had been cancelled because I didn’t reply to the above email. Really? After 15 minutes of waiting around the GM eventually turned up and stated that she had been told the meeting was not taking place, by whom I have no idea because it certainly wasn't me. Apparently it was company policy not to compensate even when they had admitted fault and that the service was not up to their usual and facilities which had been paid for were broken. This made absolutely no sense in my opinion, how can you charge for something that is substandard or broken? Several times I tried to make a formal complaint and asked for the companies complaints procedure however this was ignored on every occasion. This place offers zero value for money and having to go through the ordeal of actually complaining in the first place whilst supposedly on holiday and then to be treated with such little respect at a 5 star establishment was shocking. I have never been treated this way in any other 5 star property and it certainly did not live up to the expectation and service that they claimed. Staff are trying their absolute best, there is simply not enough of them. Management are seriously at fault and need some serious training on what 5 star service actually is and attention to detail. If you are going to book make sure you book via a travel agent / online travel agent so you have some recourse via a 3rd party as booking directly with this hotel should be avoided at all costs as they cannot care less about their guests and just want money money money. We checked out and moved to Royal River Luxury Hotel and oh my god, the difference was incomparable. Do not stay at Las Villas Bahia Duque and be disappointed, stay here instead and you'll be utterly amazed.

Alex Heighes

What this place is; It’s great fun with friendly helpful staff that delivers terrific family oriented holiday fun, pools, shows, variety of food, access to public beach (all Spanish beaches are public). What this place isn’t; Exclusive luxury for discerning international travellers who want to know they’re at the pinnacle of exclusivity. If you’re after good quality services and amenities in a central location, managed by great people, you can’t go wrong here.

Samar S

We have stayed at the hotel before but this time at the Villas. Last time we stayed at Casas Ducales and it was exceptional. The villas are extraordinary in all aspects. The villa itself is utterly gorgeous. And the patio with bed and lounge chairs, and with your own private pool were extraordinary. We had a villa overlooking the Villas pool. We loved every aspect of it. The furnishings were beautiful and the bath, the biggest I have ever seen, was luxurious. All your needs are catered for, just ask, and they are met with kindness and friendliness. Very, very much a can do attitude pervades the atmosphere at Las Villas. They have a sheet and pillow menu. We opted for the silk sheets - exquisite. Breakfast is flexible - 3 options! The main hotel’s buffet, a la carte at the villas restaurant, or in your villa. We stuck to the latter two as the service and food was exceptional. The bedroom is heavenly, spacious and opening up to the patio and little garden of the villa. The mattress in the bedroom, on the patio bed and on the lounge chairs were the best I have ever slept / laid / sat on. It felt quite expensive at first during booking, but during our stay, we quickly came to realise that value for money was definitely there. Don’t hesitate!! Stay here.

Melanie James

It wasn't a great first night as we arrived late with my partner and a cranky 1 year old and there was no travel cot in the room as I requested but that got sorted first thing in the morning. It's ashame there is no double beds only 2 singles but we just put the beds together. Mattresses a little on the hard side not very comfortable for my liking but other than that everything was great. Receptionists and housekeeping were so lovely and smiley! Everything was clean and tidy, food was good! Great views from our apartment.

Jonathan Audus

Major disappointment! I feel terrible for booking this resort and really feel like I need to make it up to my wife. This hotel all but ruined our honeymoon. Rundown, entertainment ended by 10pm, no air-conditioning and the fan barely worked. The food was dull, the pool was small, the staff weren't helpful, the facilities were shocking and the surrounding area lacked any kind of entertainment. Many guests complained about there being no karaoke even though it was advertised on the events list, on 2 consecutive weeks. All planned events were totally underwhelming and ran by one! man who seemed to work from 10am - 10pm. I'm certain my terrible review will appear as if i have some kind of issue with the resort but what can i be but honest. Even though the hotel is a little off the beaten path i chose it because it scored 78ish on the review sites. But how this can be a 4 star resort, god only knows :( Oh, and if you want to see the local beach?!? (blanketed in dog sh**) check out this photo.

Julie B

Finishing on our last day here. We have had a wonderful time here. The cleaners were lovely ladies and did an excellent job. Our apartment was a two bedroom and it had three balconies. It was beautiful. The rooms were clean and the kitchen was well kitted out for a holiday. The entertainment at the hotel was good and kept the children amused. We wouldn't go for the food next time. For the money it was okay I guess but could be a lot better. We did half board which was ideal. So breakfast and an evening meal. Which you can swop if you wish. I.e. we ate out one night so we had the lunch the next day instead. The pool area was spotless and was cleaned every morning. The lifeguard is lovely and very friendly with everyone. One of the fans had a screw fall out and it was fixed the very next morning. Overall we had a wonderful experience in this hotel. Highly recommended it but suggest you hire a car. We were able to around with great ease and see more with the car.

Julie Salmon

Beautiful and clean, apartment big, staff are very helpful , restaurant menu quite plain and the same everyday. Breakfast buffet has lots of choice, but they should give you a clue as to what it is , especially when you are a pescatarian. Would however recommend to others, we used it as a base and travelled into Los Christiano every day, lots of little restaurants close by which offer a good variety.

Ain “'t nobody got time for t” hat

Nice place and in the process of being fully refurbished. At the moment the place is good but dated, the views are ok and the pool is a bit small. But we feel so relaxed hereand it is a nice location. The staff are great, there is some pool side entertainment every day and the restaurant is good too, especially the restaurant staff. We have been 3 times now.

Nailbrain

The hotel is an absolute beauty, the staff have all been incredibly friendly and accommodating and attentive. The food is great, all of the restaurants are impeccable, breakfast lunch and dinner. Small thing but they cook their eggs perfectly it's small thing but its a good way to judge hotels. It's also clean, like I've not seen any mess or bugs and I was expecting loads considering the climate and area. Oh and the scenery, sitting at the cocktail bar as the sun sets with a fancy drink will be a fond memory for a long time. Would definitely come back.

Rob Dawson

Lovely hotel with great facilities, friendly & helpful staff, really good food and good entertainment. We stayed in Platinum which was excellent and gives access to specific Platinum areas and all inclusive. Our room was lovely and freshened up daily by the team. The rooftop area is also excellent and has great views from the infinity pool as well as bali-beds , traditional sun-beds and a comfortable seating area next to the bar.

Lee Jordan

Fantastic location and a really nice hotel overall. It is a reasonable price for what you get, very clean, decent beds and friendly staff. Perfect if you want peace of mind but plan to eat out/ drink locally most of the time. Just a few minor things to improve. Change your service and facilities offering from room to board type and reduce booking requirements... It was not a pleasant experience to learn I couldn't access 1 of your 2 pools because my room was not classed as a platinum room. Also having to book your evening meal 2 days in advance even though your all inclusive reduces your restaurant choice from 2 to 1. As others have mentioned not all drinks are included and it stops at 11pm. However would visit again and recommend as personally it is worth it to overlook the pool/ restaurant in favor of location and price.

Caoimhe Derbyshire

Spent a wonderful week here in September with my partner. From arrival to check out, our experience was flawless. Each and every staff member we encountered couldn't have been more friendly or helpful. We found the use of the app to book the amenities was extremely user friendly and an easy way to look up any queries without having to leave the poolside. The food in both the buffet and The Roast restaurant was exemplary. The buffet had a huge selection of options for all diets throughout the day. We loved that we could try a different cuisine most days. Location was excellent, great to have the beach so close by for the beautiful sunset stroll after dinner. There was a great selection of nightly entertainment. Rooms were clean and in impeccable condition. The hotel throughout is kept extremely well maintained. Would highly recommend this hotel for your most relaxing and spoiled experience. Definitely planning to return next year. Thank you to all the staff for making our experience so wonderful.

Kathryn Jones

This is a lovely well run hotel in a good location. Quiet walk to one side or livelier to the other. The food is of a good quality but it does get a bit repetitive, especially if you are there for 2 weeks. My only complaint is the dining room. Staff are very friendly but need a little more training. They are a bit too keen to clear the table, either taking away the plate whilst I was still chewing the last of my food or clearing away all plates, cutlery and drinks whilst we were away at the buffet to get our second course (twice) Also quite noisy, clattering plates and cutlery etc. Having said all that we would go again

david lane-godbold

Return visit from last year, cleanliness and staff great very friendly. Food was still good but notably not as good as the previous year. Entertainment team great but the live acts were poor, last year residents at the 5 star hotel opposite were leaning off their balconies also enjoying the entertaining atmosphere but not this year. We may return but we have deep concerns about the emphasis of the excellence package and it's dominance for the coming season as we don't like the them and us ideology. The room was perfectly serviced and cleaned but somewhat tired, beds comfortable poolside as requested so no complaints, air conditioning fine. Enjoyed our holiday staff were fantastic thanks.

krzysztof kuc

Room 1003 ;). Our stay at the hotel was truly enjoyable! Everything was top-notch – from the service, through the food, to the attractions. The rooms were clean and comfortable, and the staff was extremely helpful and polite. The selection of dishes was vast, and the quality of the food was excellent. Every day we had access to different activities and entertainment, which made our time here full of excitement. We are very satisfied and would gladly return!

Nikky Smith

From the moment we stepped into reception we felt extremely welcome and valued. The hotel is beautiful, very clean and comfortable. The pool is a perfect size and chilled. Sunbeds are easy to get and no crazy dash in the morning. (9am you can put your towels out) A little back ground music would be a good touch. The food and drink are fantastic, great selection and tastes amazing! BBQ on Mondays! ALL of the staff here have treated us like family! It feels as if we have been here before. They are all warm and welcoming, nothing is ever a problem. I need to say Carmen our evening bar lady has been ABSOLUTELY AMAZING!

S F

Room 901 Great staff aldo and mike so friendly and funny and such great characters. All the staff in excellence are amazing The room service and turn down service and bar replenished daily room fragrance access to ocean restaurant and staff there amazing xx The staff in the excellence private dinning are so friendly and helpful and remember your name and drink preference x The staff at the excellence bar are so friendly helpful served great measures. They also come around with snacks all day. The infinity pool is amazing The day activities are so much fun but no pressure to join in but if u do it's a laugh very comedic such a credit to the hotel and they work so hard long days x Only slight criticism is the quality of the wine and choice of beer in mini bar and a couple of the tribute acts but most I got up and danced to and was a lovely evening. It's a great location for the beach and bars so glad I chose this hotel amazing staff amazing memories xx Keep up the good work everyone at this lovely hotel. I've traveled the world a lot but I have to say the staff are such an amazing asset to the whole holiday experience keep up the good work xx

Graham Molyneux

All staff are extremely polite and courteous. Restaurant staff service excellent the first week, second week when hotel was full they struggled a bit, but were still good. Food quality and choice very good. Housekeeping staff very efficient and pleasant. Cleanliness excellent. No problem with sunbeds, regular reminders that reserving with towels for any significant time is not allowed and warnings are issued, but some good old Brits still don't trust the system. All I can say is we had no problem. Pool sizes are relatively small, just for dips rather than swimming, or for using for the daily Aquarobic Exercises (very good), but provide welcome cooling relief from the sun. Entertainment Team provide activities each day, without being pushy. Evening entertainment bit below par for us, so could be better, but I suppose you can't please everyone, usually quite busy so seemed popular with others. Absence of under sixteens led to a more peaceful, relaxing environment. Overall would recommend if you want to visit the area.

Ollie Nnn

Decent location. Our room was okay. Terrible reception staff though, arrogant & abusive. Not in good moods and not trained to deal with happy people on holiday… They do not want to be here and make that very clear, and I don’t think they want visitors to be here either by the looks of it 😂 We booked our room from a private individual, but it was in this hotel. Our room its self was great, booked on air b&b, but the receptionist put a real downer on our stay. Heard him arguing with many others in different languages so seems a common occurrence.

Nichole Brolly

Avoid at all costs! Reception staff very arrogant, moody and threatening. He threatened to block our car in, and not allow us out, because he wanted us to park the opposite direction from how we were parked the last 3 days (and other cars beside us)… made us do it NOW even after explaining we were bursting for the toilet, we’re just going in to get changed and going out in the car, which we haven’t used for 3 days and has been parked in the same spot. Other cars were parked at both sides around it without issue every day since, we have to walk past the car to exit the hotel…. The hotel could be described as a construction site, builders noise heard all day, knocking and banging. Odd smells from others cooking on balconies as it looks like more people have ‘apartments’ here which they live in, than it is rented to tourists on holiday. We wish we read the reviews before booking, but we booked on air bnb and exact location isn’t disclosed until after payment was made 🙈. We come on holiday for a break and to de-stress, and this receptionist definitely knows how to make the people paying his wages, very unhappy at there own expense. What a not so lovely chap! Save yourself the hassle, pay an extra £20 and book somewhere else with happier staff…

Nats

This apartment is the most disgusting place I’ve ever been in, our room (506) was a health hazard, it had pipes hanging off the walls, mould in the bathroom on one side and half of the ceiling falling off on the other side along with no toilet roll or hand soap. The room was completely filthy, no kitchen supplies or washing machine like we were promised, just a sink and a fridge that looks like it’s never been cleaned, we also walked into the previous persons milk and yogurts still left in the fridge. Three beds extremely close together with blood and other stains on the mattress along with someone else’s hair all over the place, only two sheets between three of us, no air conditioning which made the room extremely stuffy and dusty, I had trouble breathing at night because of it and on top of that the day after we checked in we got locked out of our room with no warning or reason why, we then got moved to an even WORSE room (don’t know how that was possible) it had dead cockroaches lying everywhere, dirty underwear, a bathroom absolutely soaked with dirty water and no space to even move. We had to leave and get another place with no refund or apology!!! I paid £900 for 4 weeks and left on day 2 it was that bad. Also constant construction work going on inside and outside the hotel which wakes you up at like 7am and continues the whole day. Place should be shut down by health inspectors. Complete scam !!!!

Oleg Ratnikov

It's a getto. Terrible price/value ratio. Got a "Bamboli Holidays" apartment via Booking. Address pointed to this hotel. I wish I read Google reviews about the hotel before booking (the hotel does not actually work as a hotel: rooms are owned and managed by different private owners and published on booking/Airbnb). Small room. Rusty water. No service in the room (no cleaning in 5 days). Old hotel. One slow elevator. Everything is old and degrading. You will hear every little sound your neighbours make. Unfriendly terrible reception (it's a hired separate organization. They don't care about guests and service). This can't stay unnoticed. What was good: - view (you can see a piece of the ocean) - beach proximity - overall lively region Never again.

Josipa Subota Jmila

It was a private booking of an apartment that was in great condition. Can't speak for the rest of the apartments as it seems they are each in private ownership...

a mcm

When I arrived back home to Glasgow I didn’t hesitate with sending my gratitude to the staff ,if something is bad we are not slow at complaining so when it good I think we should let the know. Here’s what I wrote: Dear So Sun Beach Team, We wanted to extend our deepest gratitude to all of you for making our recent eleven-night stay at your hotel in Tenerife such a fantastic experience. Over the years, this was our fifth time staying with you and each visit reminds us why we always make your hotel our first choice. From the moment we arrived to the day we left, we were truly impressed by the level of care and attention to detail from all of your staff. The restaurant and buffet were absolutely exceptional - a five star dining experience every day! A special thank you to Raúl, who ran the restaurant with such warmth and professionalism, ensuring we always had a great time. We also want to give a special thanks to Ulises, one of their talented chefs, whose dishes we thoroughly enjoyed during our stay. Many thanks to Sebastian at the front desk for his kind assistance and for making sure our check-in and stay went smoothly. Their team made our vacation unforgettable and we can't wait to return in the future. Please pass on our gratitude to everyone involved; We will always remember the wonderful hospitality we received. Kind regards, Archie & Tracey flat D6-7 September 25 to October 5

Jill turner

Very central to everything one of the best locations to stay. Rooms nicely decorated and very clean. Breakfast is delicious a very good choice and isn’t too busy. Cons Basement rooms A level rooms lack light and have fencing up definitely worth an upgrade before you travel and ask for higher floor c, d or e One of the check in guys was fabulous and a couple of the restaurant and bar staff and cleaners lovely however one of the check in ladies was so rude and unhelpful. Would definitely revisit but only with a room upgrade Building work going on in daytime but doesn’t start to later and finishes early enough. Making all the rooms stylish and more comfortable

Alexander Stuart

Great location. Great views. Upgraded to half board, wish I hadn't as the choice and quality of the food was poor, and drinks weren't included with your evening meal. Not even water, which we had to pay for. Breakfast was fine with the usual mix of bacon, eggs, sausages, meats, cheeses, etc. Plenty tea, coffee, and fruit juices. The pool area is nice with plenty of sun loungers and parasols, and you don't have to worry about getting your towels down early as there's always sunbeds available.

CARL “Carl HOTD Tattoo Studio”

Stayed here for a week, great rooms, great pool area, never hard to get a sunbed! Stayed half board, food was good, breakfast has plenty of choice for all, and evening meal rotates some very nice options too. Staff are all friendly, drinks are competitively priced too 👍🏻 Great location for all The well known and rated bars and restaurants if you fancy a little something different! On the beach virtually.

Ian Wood

Excellent location for everything bars restaurants shops beach etc. Room we had was quite large for a studio decent amenities in the room. The poolside is nice and plenty of sunbeds on the terraces which is very large if you don't want poolside and some have excellent views . The pool bar is very limited in what it serves i e crisps etc but no food. It s also pay by card only. We did wonder why in such a very large resort why it was so quiet (early September)!!!. The downside to this place (for us) was the fact they didn't allow mobility scooters in, although everywhere is accessible and there is nowhere to charge them (bear this in mind if you need to have one). Although we didn't use the restaurant on the resort we did check it out and again it was smallish for such a large place. We can't comment on the food as we didn't have any. All in all we will use this place again.

Lisa Williams

We stayed in a 2 bed appartment 23nd April- 2nd May 24. The location of the actual resort is perfect! 5 min walk to all amenities and beach. Parking was avaliable out the front (if your lucky to catch a spot) Supermarket local as well as Taxi rank. The resort of Yucca park is immaculate and very well maintained! Daily maintenence seen and pool is ideal. Very clean, plenty of beds with a pool table and bar facilities. The Scotsman bar is very friendly, reasonable priced and feels private. Toilet facilities on site also. Our appartment was facing the main road (mostly quiet) with a beautiful sea view from the main balcony. Second smaller balcony faced the sunrise and mountains. Good size rooms with one bathroom, contained all you would need including hairdryer, iron, washing machine, airers and addtional towels. We felt the room was a little tired and has potential to be more comfy with just a little TLC. Bedding was tired and old throws and cushions on furniture took away a 'cozy' feel. With a little spending on soft furnishings I'd happily give the appaetmant another star. Overall, the resort felt safe, and externally pleasing to the eye. We would return as it was value for money and ideal location!

Mark Henderson

Scotsmen Bar is great. Resort very clean. Internet good.Very Happy👍

Andrew Lockley

It's mostly privately owned, which means that the apartments are all of a different standard, as are the owners, and how they look after the apartment. I've been in 414, but the owners are really not helpful in the least. The apartment is clean, but no more than 1 or 2* Quite basic

Lynn Paterson

Airbnb apartment,host Stuart. Stuart responds to enquiries promptly. Apartment perfect,has everything I need for my 10 night stay. Great location and friendly bar on site. Nice pool,plenty loungers and parasols so no need to put down towels early like in some resorts. Definitely recommend.

Moe Szyslak

Only negative I have is the room only had 1 air conditioning unit which was upstairs so didn't help to cool the bedroom downstairs. All other aspects of the holiday were excellent including location, the nearby shops and not least the 2 boys at the pool bar who were very friendly and they also serve good snack food.