Holidays to Costa Adeje

Tiffany Brierley

Just leaving a 5 night stay, we booked with our friends and had an apartment per couple. On arrival, we were given an upgrade to 1 bed apartments from studios, check in was smooth - we arrived early so was allowed to store our luggage and head to the pool. Apartments very clean, spacious and equipped with what you need in the kitchen. The only thing I personally struggled with was how cold the apartment was in the evening. I asked for a heater at the reception but it's not something they provided. The pool areas are clean, tidy, lots of seats and loungers, no fighting for a seat. The staff all fab, clearly happy to work there and very pleasant. The location is great, with the shops and restaurants on your doorstep, a 15 minute walk to the beach with more shops etc. The market is across the road, every Thursday and Saturday morning which is nice and makes the area much busier on these mornings, otherwise it's very calm and chilled out. We went self catering so can't comment on the food, but the drinks were good (very generous with the alcohol!). The entertainment every evening is a nice touch, something different each evening to suit various ages. Checkout is at 12pm, so with a later flight it is tough. However, you have the luggage store and you can book the use of a shower room for 25 mins to freshen up before your flight. We all really enjoyed our stay and would definitely return.

Jason Duggan

it is a really nice hotel clean and tidy. I would definitely highly recommend making sure you have air conditioning as not rooms do not have them. cleaners come on a daily basis to the room. The bars are rather good. The pool was a fantastic size and location for the sun. food was not too bad what you wood expect really with a all inclusive. location I would say is OK right next to a shopping centre.Lots of other shops as well. the biggest problem I would have to say is the day you check out if you have a late flight.They take your wrist bands and deactivate key cards to enter the hotel at 12pm which I have never had at any resort or hotel i have stayed at. other than that highly recommended

Adam 'Twenny' Sheffield

Fantastic hotel. The pool was large, and not too cold considering we went in January! It's worth mentioning the entertainment (was ok) will keep you awake if you're room is around the large pool! We went down and enjoyed it for a few nights, but some nights we stayed in, and it was far too loud even with windows and doors closed. Worth keeping in mind if you have children trying to sleep!

Sinead Mcpolin

Rooms & hotel really clean & spacious. Staff extremely friendly. Food is not great not much selection & not great quality, very disappointed about food as paid for all inclusive & only ate from hotel once as wasn’t nice.

Jen Waiting

Lovely hotel in a great location with friendly,helpful staff,we didn't want to leave today. Close to bars,shops&amenities&not too far to walk to the beach. By far the best hotel we've stayed in for cleanliness&spacious rooms. Food&drinks were what you'd expect from all inclusive&lots of sunbeds. The only negatives would be the poor evening entertainment&the fact they take your wristbands off at 12noon check out so the all inc stops. If you have a late flight this would be an issue! We would definitely return&recommend

Lynds Roberts

Great Hotel for the price. Rooms are dated but clean, We’ve had a fab 10 nights stay. Tomi is the best! He has made our holiday so much fun and is a genuine great guy! Will defo return for more fun with Tomi in the summer, if he’s still here 😀

Aaron Tynan

Having previously enjoyed a remarkable stay here, my recent visit was nothing short of a nightmare. From extensive delays at check-in to subpar room conditions and dismissive staff, this experience has left me thoroughly disillusioned. We arrived at the hotel at 11:30 am, understanding that check-in was at 3 pm. The reception staff informed us that our rooms would be ready by 2 or 2:30 pm. However, as the hours passed—3:30 pm, 4:30 pm, 5:30 pm—and still no room, we were finally granted access at 5:45 pm. When inquiring about the delay, we were told it was due to slow housekeeping. Having traveled since 3 am, waiting nearly 15 hours for a room was unacceptable. Our request to speak with a manager was met with indifference, as we were informed he was unavailable. Upon entering our Premier Room, we were greeted with a hanging light fixture and a lack of the fresh, clean scent one expects from a recently cleaned room. Over our stay housekeeping was virtually nonexistent. From Friday to Tuesday, our room received no fresh towels, bed linen changes, or even basic cleaning such as sweeping or mopping. On Wednesday, we had to request housekeeping services, only to find that the staff merely made the bed, replaced towels, and emptied the trash— they didn’t even provide toilet paper. This level of neglect is inexcusable, especially considering the higher rate paid for a Premier Room. Given the ordeal we endured the previous day, we requested a late check-out on our final day, as our flight was not until 8 pm and standard check-out was at 12 pm. Instead of a sympathetic response, we were curtly told “no,” with no consideration for our prior inconveniences. It’s evident that the hotel’s priority was to prepare the room for incoming guests rather than address the discomfort of current ones. This stay has been profoundly disappointing. The decline in service quality, coupled with inadequate room maintenance and unresponsive staff, has ensured that I will not return. I strongly advise potential guests to seek accommodations elsewhere to avoid a similarly frustrating experience. I can confidently say that we aren’t the only ones with this experience as there was plenty of guests coming and going that were very unhappy with their stay.

Юлия Кочаровская

I was pleasantly surprised by this hotel: the reception staff were very friendly and helpful, assisting us with absolutely all our questions. We were lucky to be upgraded to a Junior Suite instead of a standard room upon check-in, with a magnificent view of the ocean—almost a full 360 degrees. The room was clean, had a pleasant scent, and appeared to have been recently renovated. It was convenient to connect to the smart TV. Breakfasts offered a good selection of food. It hardly felt like a three-star hotel. Thank you; we will definitely return 🤍

Rich Roberts

Had a fantastic holiday at hotel catalonia! The animations team are really good! They make you feel really welcome and will involve you in the games in a non pushy way! Tommy is great and I hope to see him again! Tommy definitely made the holiday, he's such a nice guy and hopefully we will be lifelong friends! If Tommy is still here in the summer we will re-book for sure!

Niamh Cullen

We were hesitant after reading some of the reviews however we could not fault this hotel. Our room was fabulous, the location is brilliant. Breakfast was amazing with so many options and such fresh food. Most of the staff were helpful and overall we had the best experience and would stay here again in a heartbeat.

Mr T

Definitely not coming back here ever again and I recomend for everybody to steer away from this place. Couple of "lovely" bits about my stay here, but I do not want to write everything down and my holiday did not even finish yet. Generally everything takes a lot of time so prepare to wait here a LOT. About the rooms it is more or less ok, but far from clean when we took it. The bathroom door did not shut which got fixed, but the bathroom tap is not working properly since day one and reported it twice and got ignored twice. It is common to have ants in Tenerife, but there are levels. In here I could not leave any food out in one place longer than 5 minutes, becuase the ants are going all over it in the kitchen. The exteption of this is if the food was still steaming hot, but as soon as it gets colder the ants go in it immediately. To say something positive as well the view was very nice from the balcony and the beds were comfortable. The weather was bad the wole time and raining nearly every day i was here. They provide a built in clothes line on the balcony where you can dry 4 t-shirts if the weather is good, but it wasnt. I asked for a clothes line and the response i got is just use the outside one or pay 4,5 euro for the thumble dryer they have. Our clothes can not be thumble dried. Took me half a day and 4 phone calls and 2 trips to reception to get a simple indoor clothes line and plenty of attitude from the staff. We did not ask for cleaning or change of bed sheets, but the 1 day I have asked for it I received heavy sighs and and faces from the reception so they clearly did not wanted to do it and we got it finally in the late afternoon anyway. We did not have hot water and than water all together in one of the mornings. When called the reception about it the reply was "We know about it. You can deal with it. We are going to fix it at some point." I mean sure there is nothing better in the morning that not having water with kids. Its not like they do not get dirty every 5 seconds, but i understand that it can happen, but the attitude I got the whole time i was here is just shocking. I did met some nice staff here so do not get me wrong they not all bad. There was one receptionist who i could talk with and the cleaning lady was very nice, but the rest.... Oh my god. They clearly gone sour in hospitality and do not care anymore or just do not want to work here. I do not know, but one thing is sure this place gone rock bottom since I was last here like 5 years ago and I am never coming back to this place. The only reason I did not give all 1 stars because it is still Tenerife and the island is nice, but i recomend for everybody that DO NOT COME HERE. Unless of course if you want to deal with all this. You have been warned.

Edward Wright

We had a great time here! The location is amazing, with beautiful ocean views, and the whole place is massive. It’s more like staying in an apartment than a typical hotel. Check-in was quick, and the staff were really friendly. Our apartment was super spacious with two bedrooms, two bathrooms, and a huge balcony. The kitchen had everything we needed, and there were multiple TVs and air con units, which was handy. The floors could’ve used a bit of TLC, but apart from that, everything was spot on. There are two pools, which were great, and the on-site restaurant was fantastic. We ate there for breakfast and dinner, and everything was delicious. Carlos at the restaurant made our stay even better—he was brilliant every day! There’s loads to do as well, like mini golf and table tennis, all included in the price. The only downside (and why it’s 4 stars instead of 5) is the check-in and check-out times. Check-in isn’t until 4 PM, and check-out is at 10 AM, which felt way too early and a bit of a rush. Overall, we really enjoyed our stay and would recommend it for the great location, friendly staff, and all the extras they offer!

DeanO S

We travelled as a family of 5 , we had a 2 bed + 2 bath apartment, it was clean and spacious with everything needed for a stay, we also had a huge balcony which meant we all had plenty of room, wifi was also perfect and we also had british tv. Sun beds always available as they do not let people just reserve beds all day without actually using them. There are lots of activities at the hotel I.e pool, table tennis, mini golf , etc... There is also a decent pool bar "paradise bar" ran by English people, great food, service and reasonable prices, €2.75 for a beer. Onsite shop is also a bonus, cheap prices and a offers freshly made pastries and bread. Location is a 20 mins walk from the beach or €7 euro in a taxi. Only slight niggle is the pillows are huge and difficult sleep on with no alternative but that's picky. We could have stayed closer to town but the trade off would have been space and with 3 teenagers I would take this hotel over a smaller option by the sea, thank you Ramada

Robert Swanson

Lovely apartment with the most fantastic views from our huge balcony. Superb facilities and no need to leave complex as there are so many great things to do at this resort. Del Duque about a mile away Down a steep hill but bus only charges £1.45 and taxi around £6 each way. If using the bus scan the QR code that is on all bus stops and your phone will show you the time to wait before the next bus.

L M

Booked through jet2 with the understanding it was going to be a fun filled holiday apartment complex, it is part timeshare/ owners. There was almost no entertainment (seen 1 or 2 things in the whole week we were there) very quiet and bitterly disappointed. There were around 18 rules posted around the pool area, basically meaning no games or fun during the day, one of the life guards was awful, got on at everyone for everything, kids couldn't enjoy themselves in the pool at all, no balls, no inflatables, there is a tiny section of baby pool where you are able to play with pool equipment (tiny), most of the time the large area of the pool was very quiet, I couldn't see any reason for the drastic pool rules & regulations which made everyone on edge for fear of "getting in to trouble". Everyone we spoke with and trying to enjoy their holiday felt the same. We wouldn't return for this reason, it ruins what should have been a fun holiday for all. The timeshare owners are not happy with holidaymakers being there & the holidaymakers are not happy following the strict "no fun" rules. This complex is ideal for couples only, who want a very quiet holiday. Not good for families who enjoy pool activities or entertainment or music. Good apartments, fantastic terraces, up a very steep hill which didn't bother us, can get very cloudy due to location which can't be helped. Good mini market, nice little cafe & restaurant.

aidan brennan

Fabulous hotel, we had a lovely stay. The hotel is in a great location, about a 15-minute pleasant walk to the beach. The hotel is very clean, and the cleaners made sure our room was tidied each day. The breakfast was good with plenty of choices. Roof top sunbathing is handy. I’d have no hesitation in returning

Joanna Coleman

Very clean, enjoyed food. Staff so friendly and work extremely hard. The cleaners don't stop working. Place is spotless. The animation team are amazing with kids and adults. Alexandria and Gabriel are fantastic! Would return again!

Dave Spencer

Very pleasant experience staying at this hotel. Staff fantastic, nothing was too much trouble. Rooms good sized,plenty of hot water with good pressure, and kept spotlessly clean. Great choice of food served in the restaurant. Good sized pool, also one for kids and plenty of sun beds. Roof terrace with two plunge pools and plenty of sun beds.

Lee Barbosa

It’s my wife’s birthday so we had a birthday cake, ballon’s and a card delivered to our room. The entertainment staff work hard to deliver a great service. The food is amazing and all the staff are all friendly and happy, nothing is too much trouble for them. I would highly recommend stay here and will be coming back.

Sean mc loughlin

Rooms are poor and considering we paid a lot extra for a family room which is the same size as others we are traveling with and have the same room. Pros - Showers are great and powerful. - very clean. Cleaners are great - great supply of soap and shower gel - great having English stations on television - staff are amazing in every area especially around the pool activities with kids and serving at the bar Cons - room is small for a family room - Pillows are uncomfortable - towels are small - room decor is outdated - food is awful - more signage needed for safety reasons - not enough sockets in the room

Rebecca Dring

We have recently stayed here for 10 days & from the minute we arrived it was amazing. The resort is so clean and well looked after. From start to finish the staff were amazing. They would do anything for you, so polite & helpful. The room we stayed in was spotless and cleaned every other day, the room was modern & had everything we needed. I requested a cot for my daughter & this was in there set up already. We was close to the bars/reception and close to all the pools. There was a lot of pools to choose from which we also liked. The restaurant and food was very good. We enjoyed every meal and there was such a good selection to choose from. My only recommendation would be to have a bit more of a selection for small children other than that I have no complaints. A special shout out to the animation team. Ricardo & keren, they were amazing, we loved the entertainment and they even got my little girl to join in, which is very good as she’s very shy, nothing was too much trouble for them & they adapted the entertainment to the age range. I found this very good. I will 100% be returning & I couldn’t recommend the resort enough. Thankyou for our stay!😊

Paul Winfield

Just arrived back from here and immediately put in a complaint. The room was dreadful, dirty and seriously in need of a refurb. The food really wasn't to our taste so ended up eating out every night. The snack bar was also a real let down, cold chips, few tiny sandwiches and a few pastries. If you have any issues with walking please don't stay here as it is not disabled friendly at all. I understand that they are trying to upgrade the place but unfortunately our room was 1/2 star at best. Some of the staff were really friendly but others were rude. Unfortunately won't ever be returning here

Charlotte W

We had a lovely holiday here. The pools are beautiful but a little on the cold side in February. Our room had a roof terrace with a beautiful sea view, which made the holiday. The buildings in the resort were beautiful and rustic looking. The walk to the beach was fairly short. The only issue with this holiday was all the sales people trying to sell things down at the beach.

Lizzy Ward

I needed to write this as I was nearly put off by the negative reviews I can’t understand what the reviews were about this holiday has been amazing from start to finish… the staff are amazing right down to customer relations to reception staff and chefs entertainment team for kids are amazing we had a problem with something and they were straight to us within 5 minutes it’s very clean and the food is standard sometimes above good manners and approachable…. Thanks for a brilliant holiday will be back next year

Bethany Jones

Me and my partner stayed here for 10 nights earlier in January for my birthday. The hotel is lovely and has 3 pools to choose from! The room next to ours was being renovated so even though a lot of the reviews claim it to be ‘outdated’ there is lots of renovation being done. Our room was lovely & spacious and even had two balconies- one in the bedroom and one in the living area- which was fab as one was a sun trap and one was more shaded, so a great way to get out the hot weather for a bit of shade. On my birthday we got back to our room to find a lovely Happy Birthday letter from the hotel and even a bottle of wine which was a lovely touch ❤️. The ladies on the front desk were so lovely and helpful. The hotel is in a really good central location and is in walking distance to a lot of shops and only about 5-10 min walk from the beach! Would 100% stay again and we are looking at returning on our next holiday to Tenerife next year!

Lucy Dunphy

Me and my son have just returned from this hotel - today 14th April 2025. All the extra touches and services deserves its 5* rating…. Food and drink selection was fantastic We stayed in the level with pool access fully inclusive Definitely worth upgrading to make your stay more relaxing and enjoyable The breakfast in the level was outstanding Waiter/waitress service and ordering from a menu with plenty of choice and cooked from fresh and served to your table - unbelievable Entertainment was good in the evening. All Aqua classes were brilliant. The views from the hotel were unreal Especially in the evening A nice walk to the beach to stretch your legs and burn some calories. Overall an amazing stay with brilliant service and we will be definitely be returning to this hotel…..

Moreno Zucchelli

I really enjoyed staying at this hotel, which exceeded my expectations in terms of buffet options, overall quality, service and view. What I liked: The view (outstanding) The staff (super friendly and gentle) Free Classes available for the guests The pool (big with plenty of sunshine at every hour of the day) The buffet food (honestly was more than good, fresh and super tasty) The cocktails: bartender are actually good You can move quite quickly in the hotel despite the size of it. Free parking Free WiFi is not slow. What could have been better, but I didn't mind: Position, is not bad, but in order to have such view you need to be a bit higher up from the sea. Cocktails served at the pool could have been slightly cheaper. Overall highly recommended.

Aadrienne Reilly

Thank you for a truly wonderful holiday in your fantastic hotel. We thoroughly enjoyed our too short visit with you! Standard of hygiene throughout was faultless. Breakfast buffet was a feast for the senses in every way. Staff were friendly, efficient and generous with their time. Pico Negro restaurant is well worth a visit. ‘Grab and go’ provided perfect lunchtime / poolside options. The pool facilities were excellent. A wonderful range of walks once you step outside. Hotel is within walking distance of a fantastic range of shops and restaurants. We didn’t get to try your spa but will next time! Will definitely return.

Stephen Gahan

What an amazing place, I’ve stayed at 2-3 Meliá hotels and so far this was the best. From the minute we arrived the staff were very helpful, rooms were great pool was a good size and gym was spot on. There is a lot of stairs, but they have more than enough lifts to access each level, they also have an access onto the main road which saves a lot of walking, just need to have your room kelly to access the gate. There plenty of shopping too, taxi cost around €6 to get to the strip and bars, but we use to walk down and taxi back, it’s such a nice place, very clean too.

Chloe Irvine

Lovely clean hotel in a good location away from the hustle and bustle. Very quiet. Wouldn’t say it’s a 5* hotel based on quality of food at the restaurants but the bedrooms are lovely and airy. We had a “sea view” but ended up saving corrugated fencing with a very slight sea view if we stood on the balcony at an angle, which was very disappointing as we paid more for a junior suite!

Carla Kelly

Myself and my Partner are coming to the end of our 11 night stay. This Hotel is in a prime location, very clean and friendly staff. Plenty of choices for food and drink all inclusive. Adult only area nice and relaxing throughout the day. Not much entertainment but that suited us. Rooftop bar but we chose not to use as wasn't inclusive in the price. Would definitely stay here again!

Kay Brackett (Vikingpurplepenguin)

We had a lovely family holiday here Feb 2025. On arrival we were upgraded to a larger suite. Reception staff were a little slow, and the staff at the pool bar on the family side could have been a bit friendlier but overall a fantastic place to stay, only a quick walk downhill to the beach. Loved it and my kids had to be dragged out of the pool every day. Having an adult side and a family side to the hotel is wonderful - I didn't have to worry that my children were annoying anyone at any point. Plus it created an escape for me to go enjoy rooftop yoga without the children as it was on the adult side. I'd highly recommend this hotel and would stay here again.

Raluca Mirancea

We stayed in a family suite room for 7 nights in Jan 2025. We enjoyed our stay, the staff is very friendly, the food is very good and with a lot of options for all tastes. The entire hotel is very clean, the rooms are cleaned very well. It was my daughter’s birthday and they surprised us by letting in the room a mini cake, some drinks a birthday card. It was so nice from their side. The night entertainment is nice also, a mini disco for kids every evening followed by different activities - bingo, magic show, games, karaoke, circus, etc. The only thing that was not well though was the game nights - the games are chosen to get 2 men in the final so can drink beer quickly in the final which is not fair for the ladies. But the entertainment team is really nice, they share a lot of positive energy and most of them seem to really enjoy their job. Kudos to Rachelle and Johnny, and to the lady with the magical show and the circus team. Overall we had a good stay and we recommend to others.

Georgina Hill

What an amazing week we have had at the Labranda Suites, the room and service has been absolutely amazing, especially from Alejandro at the Bubbles Bar who provided us with helpful advice for our excursions and speedy service every evening with our drinks. The animation team were friendly and the events were so much fun and also nice that there are adult-only events too! Although an extra cost, we thoroughly enjoyed our visits to the sunset champagne bar which had a spectacular view and a great selection of cocktails. The rooms are spacious and comfy and well-maintained and the location is a stones throw away from anything you could or would need. Thank you for making my first time in Tenerife so fantastic and I do hope to visit again in the future!

Belinda Parkes

Great hotel in good location. We were half board and the food was ok. Good animation team and entertainment most days. Lots of available sunbeds. Swimming pool clean and warm enough. The reception staff were great upon checking in but didn't know how the paying for drinks worked in the restaurant being half board. Seemed a bit strange. We had a good time. The rooftop bar was brilliant, amazing sunsets and the staff up there were fantastic. Nice to sunbathe in the day as well, when the bar was closed. ( Adults only)

lou Go

Our first visit to this Iberostar hotel, certainly won't be out last!from check in to check out the whole experience was superb. The hotel is very clean, with housekeeping and clean towels everyday if you need them, we stayed all inclusive and there was a wide variety at every meal, the only criticism was the hot food could have been warmer, Drinks were fine and plentiful and the snack bar by the pool was open 10am-6pm every day. We had a room on the 8th floor overlooking the pool and a sea view, our room had been renovated, and was light and airy.The staff at the hotel are amazing, especially the entertainment team and the reception staff, very helpful and nothing was too much trouble. We hired a double mobility scooter through the hotel and they have charging bays for mobility scooters in front of the hotel. Getting a sunbed didn't seem to be a problem ,but as the week went on it began to get busier people were getting their towels down earlier to secure a sunbed. Avery enjoyable stay, and we will definitely be making a return visit.

Oxana Szocska

We had an amazing stay! The entertainment team was incredible — they kept both the kids and adults engaged and having fun every day. Our whole family had a blast! The location is fantastic, and the food was really good too. Highly recommend for families looking for a fun and relaxing getaway.

Jack Tuansaam

Another fabulous stay at this wonderful hotel. My mum and I have just returned from our 3rd stay and have had the most amazing time. Everything was just perfect! From checking in, our room, food/drink, facilities, location and all of the staff that work tirelessly to help us make unforgettable memories. I would like to take this opportunity to thank the entertainment team for all of the hard work that they do, day and night, especially to entertainer, ALBA. Each time we have visited she has gone out of her way to make us feel welcome and has taken the time to get to know us and make us feel at home. She is such a hardworking, caring and talented person - wowing us with her beautiful voice, dancing, Yoga and aqua, and her contagious smile. We would also like mention entertainers Saray and Vasilij who are also incredible. Working tirelessly to keep us entertained and included in all of the activities. The highlight of our stay has to have been the DJ night! Absolutely outstanding! We danced all night led by the wonderful entertainers. We are very excited to be returning in August, if not sooner with our extended family to show them just how great this hotel is!

Louise Thoburn

Just finished our stay here at Las Dalias and I couldn't recommend it more to people who want an amazing stay at Tenerife. It was our first time here ( also, our first all inclusive) and we had the best time. The food and drink in the all inclusive were very high quality and tasted brilliant. The entertainment was top tier, and we had a blast every night. The staff here are extremely friendly and always want to ensure you're having a great time. The location was great too, such a short walk to multiple beaches. We would definitely come again and bring more of our friends and family. Thank you so much for such a wonderful holiday!

wayne parry

Brilliant all inclusive hotel. Good choice of food, no complaints. 100s of sun beds, so don't have to get up at the crack of dawn to secure a bed, (Unless you want the best spots.) Animation team work endlessly keeping both kids and adults entertained without being pushy, so if you don't want to get involved, you don't feel pressured to. Self service soft drinks and beer aswell as serviced bar. Only criticism is "some" not all of the bar staff are miserable. Would definitely return.

Agata

Whole resort is located on a steep hill with amazing views, so if you have mobility issues, it's not for you. Rooms are equipped with small kitchen area for those self catering. We went for an option with breakfast and we couldn't be happier. Plenty food to choose from. Breakfast from 7:30-10:30. Rooms are bit outdated, but clean. Cleaning service every two days, so I can't agree with some comments that rooms are dirty. The grounds of the resort are massive and impressive, great pool size and plenty sunbeds, never seen people fighting for one. Unfortunately WiFi is only by the reception and maybe first row of rooms, so make sure you have some data on your mobile. There is little free library by the reception and plenty of books in many languages. I spotted German, Dutch, Swedish and of course English. Bit noisy at night as people check in 24/7 so ear plugs are essential. Overall good experience.

amy louise

We came here last April we had a fab experience thought we return Feb 2025- wish we never! the manger lady is a disgusting rude woman not only to us many it seems. The man who dealt with us on our arrival was lovely couldn't fault him. We asked if we could have a room with a view or near the pool or close as our son is disabled - sure they said... if you pay extra 70 euros- paid the 70 exact words were great room with really good view this is our view dirty flip flop and a vape. Zero sun from morning to night on our balcony. Room was apparently cleaned but floor says different so does the stained sheets and kettle full of ants. Food has gone drastically down hill especially for choice of food for kids. Kids can't be kids in the pool either anymore stopped allowing ball games and inflatables except a ring.

Joseph Henry

Went on a stag do. The hotel is a bit dated and the food offerings left a bit to be desired. However, you do get what you pay for. It is a good place to stay for those on a budget. The views from the hotel are great and has a decent sized pool. Probably Ok for a stag but would I take my wife or a family there? Probably not

Mateusz

First night we found several cockroaches at our room. Lady at the reception desk told us twice she can’t do anything about it and didn’t want to switch our room. After 2 hours she suddenly found a room for us to stay. Rooms are well equipped but also dirty. Second day we had our key card broken and we had to wait over an hour to get to our room (had to walk twice to the reception desk to ask somebody with a spare working card). We talked with a guy at the hall about hiring a car, he was supposed to bring the car next morning and obviously didn’t contact us or show up at scheduled hour. The location is very nice, but every other aspect of the hotel is a pure disaster

lynn

cheap but not so cheerful.. I was pleasantly surprised when i arrived and seen the hotel grounds as i wasn’t expecting luxury in a 2 star hotel. The grounds were lovely with a big pool and amazing view! . However when we got to the room things changed… I expected a 2 star hotel to be old and run down .. but not DIRTY! the bathroom was coated in dust, spider webs were visible in every corner , the shower barley worked and when i opened the wardrobe to put my clothes away cockroaches ran at me!. safe to say that wardrobe was firmly closed the entire stay. We also found an old flip flop covered in dust under the coffee table 🫠🫠 surely it’s not that hard to keep a room clean? . If you’re just looking for somewhere cheap to lay your head then this hotel would be fine! as we did only pay £54 a night which is a great deal for a cheap few nights away! but for me the lack of cleanliness in the room was so disappointing and there really is zero excuse for it no matter how much you have paid . I definitely would not return .

Claire

Just on way home from a lovely stay at the Malibu Park apartments. On arrival, the welcome was friendly and we taken to our room by the receptionist who ensured we had a safe and everything we needed The room was clean and presentable, a bit dated but as expected for the price we paid. Beds were comfortable and we slept well thought our stay as here wasn't any noise disruption. The apartment would benefit from black out curtains as the linen curtains were transparent. We had a lovely view of the resort from the balcony which was over looking the Aqua park. There is a hilly walk to the centre of the resort and the beach, so wouldn't recommend this hotel if you prefer a more central stay or are unable to walk a fiat distance. However, there are plenty of taxis available around the resort. There are a few cafes and supermarkets situated around the apartments. We recommend the Hemingway cafe. We had breakfast there every morning, quality food and friendly staff. The pool area is pleasant and bar is open from 12 until 6 at this time of year. The apartments are secure and you require a key card to enter. We felt safe and secure throughout our stay. The weather was changeable throughout the week, often overcast and windy, so I would recommend packing a lightweight cardigan or jumper for the evenings. We would stay in the apartments again as they are definitely good value for the price we paid. The staff and receptionists keep in touch via text and answer messages promptly if you have any questions or queries.

Shane

Being located just up the hill from the beach Malibu park is great if you want a quieter stay. The pool area has been quiet whenever I have visited and the bar staff are great. The room was showing its age a little but everything was clean and tidy and in working order (apart from the bedside sockets?) Reception staff were great and were on hand at any point to help of required. If you are looking for a quiet place to stay not far from the local amenities then you should be happy at Malibu park.

Michael richardson

Just back from a 8 day holiday in April 2025. Couldn't fault the hotel. Room was clean, had everything you would need and more. The pool was stunning and very refreshing after a day in the sun. Only reason for the 4* on the location is due to the hill climb from the main tourist part of the resort. This of course is easier overcome with a hire of a car, scooter or mobility scooter.

Irene Hamilton

Room was ok but bathroom dated and could have done with a scrub around bath and shower screen. No toiletries provided. Lighting in room was also a bit poor as I do like to read in bed. A few more kitchen utensils, glass bowl etc would be good. Did not eat at the hotel so cannot comment. The lift down to street level was very handy and a bus stop just across the road. Our room was a bit far from the pool area but would consider coming back if could get a room overlooking the pool.

WTF

I typically refrain from writing reviews, but this experience compelled me to share my thoughts. We stayed in the same apartment last year and raised concerns about the disruptive noise coming from room 1022 at the reception desk. At the time, we assumed the occupants were fellow tourists like us. However, upon returning six months later, we were surprised to find that they were still there, and the issues had not been addressed. The woman residing in room 1022, who appears to be of small stature and possibly South American, has a young child who treats the hallway as his personal playground—running and screaming late into the night, sometimes as late as midnight. Additionally, her small dog frequently barks, adding to the disturbance. To make matters worse, she begins her mornings at 6 a.m., loudly speaking on the phone in the hallway without any consideration for others who are trying to rest and enjoy their vacation. This ongoing lack of respect for other guests has made it impossible to relax during our stay. Unfortunately, despite raising these concerns previously, no action seems to have been taken to resolve the situation. As a result, we have decided not to return in the future. This was far from the peaceful holiday experience we had hoped for.

Cecilia Speck

What a wonderful find this place was! A last minute deal to escape the weather in what we thought was going to be a basic cheap and cheerful hotel but how wrong we were. We had a spotlessly clean, large apartment with a double balcony and sea views. The staff are absolutely amazing and make you feel like part of the family. The food and drinks are so cheap and the facilities are great. There are 2 pools ( one adult only) with plenty of sunbeds available. It has been one of the best holidays we've had and have met some lovely people, we will be back here again without a doubt! Brilliant team and I cannot fault a single thing about Neptuno.

Erietta Markou

We stayed in this hotel for 4 nights. The first impression came from the rude staff in the reception. We were immediately asked to pay 100 € extra as a deposit. I don't know if this is common on the island, but I've never heard of it. They then asked me if I would like to have a copy, that states I paid the 100€, to which I luckily said yes. When we left, they didn't mention the deposit and just said bye. I asked if I can have my money back, the guy at the reception looked annoyed and asked if I have the receipt. It looks like they hope people forget about it. The room was superficially clean, but after closer inspection, I found human hair and some mould. The furniture is old and worn down. There's not even shower gel or dish soap. The second bedroom doesn't have a window. There's no Air-conditioning and it can be very warm on Tenerife. There's the option to rent a fan for 40€...... also there's a sign on the balcony door, that says we should keep it closed at night for safety.... So no AC and no fresh air at night..... What kind of hotel closes the pool at 5 in the afternoon?? The hotel is very loud, a lot of drunk tourists come back from partying and shout in the middle of the night. In the valley, where the hotel is located, there's about 1000 rooms. I would generally suggest staying away from Adeje, if you're looking for some peace on vacation, but that was our fault, for not getting well enough informed. The area really looks like it was created for the people that just want to eat and get drunk with warmer temperatures.

Arslan Gabdulkhakov

Great hotel, bad management. We had loud neighbors throughout our stay and the hotel management was helpless, claiming that they are fully booked and can’t move us elsewhere when the hotel was almost fully empty. What he won by lying? I have no clue. Never again! Though we really liked the place on the first day, and I wanted to make it my destination every time I come to Tenerife

Leanne Angel

On arrival good customer service was a no show from the very beginning. The most unwelcoming check in ever experienced! The rooms we basically in the dungeons down 4 flights of stairs no lifts! Dark dingy rooms that didn't smell very pleasant! The shower squirted water every where so the whole room would get soaking wet, there was not enough water for 2 showers so we had to shower really quickly or the next person was getting a cold one. We had an ant infestation, guess this was normally as bug spray under the sink! The room was not cleaned daily, staying there a week we had one set of clean towels and the beds were only made once in 7 days! Don't bother asking for a taxi to go into adeje they never turn up and you end up walking down, that's not so bad but the walk up is a killer in the heat, not for the faint hearted! The hotel manager was very rude and basically told us we didn't book direct with them so we get the rooms no one wants, said if we don't like it don't stay with them. First time to tenerife but this didn't put me off wanting to go again, but will most certainly never stay here again! The hotel across the road was actually more helpful and couldn't do enough to help us out, they even booked out airport transfers as our hotel advised us the one we booked with them might not even turn up!

PRS

Very affordable accomodation. Parking can be an issue as most cars are parked on the street. Please do not park in the middle of the small roundabout at the end of the street. The hotel does offer dedicated parking, but they charge €8 per day, or €40 per week. They also need a €60 deposit in CASH. (I assume for the garage keys) The rooms were mediocre, without air-conditioning and our room didn't even have a window. This can get very bad when it's hot. We also saw lots of dead cockroaches in the outside area. Luckily none got in our room, but we did hear a lady complaining at the reception about cockroaches. The hotel does have a swimming pool, pool bar, and serves food. Recommended if you're on a tight budget. Otherwise, spend a bit more and get a decent room.

Fani Chervenkova

I strongly advise everyone not to stay at this hotel for their holiday. It is not save and secure place and the staff members stole personal belongings from the guests’ room. Moreover, there are no cameras and security staff in place and the personnel is very impolite and rude. In addition, the staff at the hotel bar refuses to speak any other language apart from Spanish and tells the clients that they have to speak Spanish if they want to order something, otherwise they will not serve them. During my stay, the cleaning staff stole my entire backpack while cleaning the room. When I reported the theft at the reception, the receptionist behaved completely inadequately. Instead of assisting us, she screamed and accused us of leaving the door open and saying that someone entered from outside, which was not true of course. Even if this was the case, I think, it is the responsibility of the hotel to ensure the safety and comfort of their guests without worrying that someone can get in without any problems, given the fact that there are no cameras or security and nothing can be investigated. The receptionist did not even inform her manager and her colleagues about the theft. She also tried to convince us not to involve the police. When we requested to meet with the manager of the hotel to inform her and to discuss potential compensation, she just refused to come. I strongly recommend avoiding this hotel and finding safer and more pleasant accommodation for your stay.

Abby S

The service we received there was really good. Waiter called Alex was great, and another waiter I didn't catch the name of (shorter man) was also brilliant. The entertainment was great too. Reception helped us book excursions and answered any questions we had. The hotel is up a hill with about a 5-10 minute walk to the nearest amenity. The rooms were clean but a bit dated. The extractor fan either didn't work or we couldn't figure it out and the oven took about half an hour to half cook a pizza. The beds were a sofa bed style with two single mattresses pushed together. We were on the ground floor so didn't have a private balcony which was a bit disappointing. Pool closed at 6 which felt a bit early, but might be a standard closing time. For the price, it was alright

Terri-marie Paul

Great hotel , room had everything you could need we had a 2 bedroom apartment. Only thing I would suggest is clean towels daily or at least every other day we had to ask for the clean towels . But other than that couldnt fault it . Other than being up a mega steep hill it ain't for the faint hearted 😂 but a taxi from down by Wigan pier cost 4€

Donna Jones

Lovely clean hotel really enjoyed my week stay. I will be booking again. Really nice swimming pool with bar attraction looks lovely at night all light up. Supermarket was great, the shop assistant was a lovely young man always jolly and happy to help. Down fall is the hill but we ended up hiring a car.

Tanya Chervenkova

Me and my family was staying in this hotel 2 weeks ago and got robbed just a few hours after our arrival!!! Someone (most probably the staff) entered into our aparment and stole many valuable belongings.The hotel is not safe at all - there just a few cameras near the pool and the reception and that's all. The staff of the hotel didn't not do anything to support us, compansate us or make us feel more comfortable during the rest of our stay there. The receptionist even told us not to call the police, while the manager didn't not show at all to talk with us about crime. They totally didn't care that there are criminals in their hotel....

Tim Weston

First time staying at the hotel and we paid less than £80 a night. The location is great as you are away from the strip so quite peaceful with big rooms and you have brilliant views overlooking Costa Adeje. The pool area is spacious and clean, plus the food and drinks from the bar are top-notch. Really friendly and helpful staff too. There is a small shop on site that sells the basics, but we walked to the local supermarket (about a 20 min walk). The hotel does have some issues though. The rooms need a bit of TLC (our toilet cistern leaks, the kitchen is missing utensils, some tiles are cracked/broken and the whole room needed a good clean -the floor makes your feet black) and the rooms lack soundproofing. Our biggest gripe is the bed! It's a cheap rock-solid mattress that's only about a foot off the floor. It's given both my wife and I numb shoulders, sore hips and sore back. Finally when first coming to the hotel the signed for reception is non-existent, we had to ask guest for directions. For out of season prices it's alright but I wouldn't stay here paying the on-season prices.

Rob Gray

We arrived at Panoramica Heights and were given very vague instructions by the gate operator to find the reception which ended up being about 4 floors up which was pretty gutting after a long day and carrying all our heavy luggage with no assistance. There were no signs for reception either so we had to find our way there ourselves. Once settled in we realised that the hotel was far out the way of anything of interest, no shuttle bus or anything to get down to the beach so we had to embark on two very long walks every day for a fortnight as there’s no way we could have afforded 2 taxis every day. The incline of the path up to the hotel was just ridiculous and caused us great pain in our legs for several days, this wasn’t mentioned when we booked. We’re reasonably fit and enjoy a walk so distance wouldn’t have been an issue, but the angle of the walk was just excruciating. Other issues with our accommodation included the fact that the air con smelled badly of mould and had mould clearly visible inside. There was also large patches of damp and peeling paint on the walls which grew steadily worse over the course of our stay. We also awoke one morning to find a huge cockroach on the floor which we couldn’t catch. We asked the reception if they could sort this the next morning and provide us with evidence that it had been caught which was never provided so was likely in there for the course of our stay. There were also no plug sockets next to the bed which proved very inconvenient. The fridge also made a ridiculous noise all day and night and was clearly faulty which stopped us sleeping. We asked at least to be moved rooms but we we’re never given this option despite leaving our contact details at the desk, asking regularly in person and constantly seeing people checking in and out during our stay. We were forced to stay in the room with cockroaches, the air full of bug spray and a mouldy air con system with an already bad chest and a constantly buzzing fridge. Throughout our stay the hotel loudly played aggressive trance / dubstep remix-type ‘music’ which was booming away in the pool area at all hours. The ‘music’ was often full of bad language even with children around, I’m not a prude but there’s just no need for it in a public space, it makes for a very unfriendly atmosphere. Why not just play some gentle instrumental background music which wouldn’t offend anyone? Asked about the music being changed but no change was made. There was also a constant smell of people using marijuana at the hotel which was very unpleasant. The waiters at the hotel were also incompetent. We asked one night what cakes they had available (the menu said to ask your waiter about what’s available) and he replied ‘I don’t know, man’. Unbelievable. He didn’t say ‘I’ll find out for you’ or anything, we had to leave our table, go inside and try and find out for ourselves. We were also served still water after we ordered sparkling that night; not a busy night either just pure incompetence. All of the busses for excursions we had booked only collected and dropped customers off miles away from our hotel as it’s so far out of the way, everyone else was dropped off and collected at the front door of their hotels, but we had to be up earlier and got back much later than everyone else due to needing to walk to different hotels for collections and drop-offs. We asked the JET2 rep if we could be moved from this awful hotel early on in our stay but were told it would be a minimum of £50 to change plus whatever extra cost there was for the new hotel fee and would also take several days to arrange; we refused this on principle, why should we pay extra? The hotel shouldn’t even be on JET2’s books it’s so bad! Overall a totally unsatisfactory experience, will never return.

Jack G

The rooms were pretty unclean with hair all over the bathroom and leftover food from the previous guests, the aircon and refrigerator were very noisy and if any guests returned quite late on it was so noisy in the rooms. But the view was spectacular, apart from the bald receptionist the staff were unbelievably helpful and for the price you pay I was not disappointed at all. Ooh and if you get a coach to the hotel, get ready to drag your suitcase up the steepest hill ever. Luckily mine got lost in the airport.

Roberta Marlinson

The hotel has changed and not for the better. We stayed before when there used to be a restaurant on site. Apparently closed for years now (we had no idea when we booked this time). Trips into town for dinner as you only get a microwave and a hob in the roo. So sooo many guests smoking weed all over the place. As a family this is not ideal for us. When wanting to enjoy the views and quiet in the eve just the stink of weed. Loud music from the bar area until 9pm when trying to sleep a child also not ideal. Quite a few overly drunk folk; a fight that required the police and general loudness of the guests around us with little policing of these situations. The most ridiculous was trying to get change for the entertainment room. Reception told us to ask at the bar, bar asked us to ask reception, and the shop asked us to try in town...We won't be returning. Great if your 20 and a couple; avoid for families.

Diane Cavanaugh

I don't know why the hotel gets really bad reviews. I was thinking about changing hotels glad I didn't. It was fairly cheap for a family of four the rooms are big. Yes they need refurbishing, yes the beds are hard but you get use to them. They are clean and we got clean towels and our beds made. We just used the hotel as a base we walked to the towns about 30 mins never walked back don't think we would make it. Taxi are about 6 euro back We walked to aquauland which was a good day out the kids loved it. Something for all ages. The hotel shop has everything you need but supermarkets are a bit cheaper in town. The bar restaurant is okay too a little overpriced but I think every where is similar priced. Overall we had a lovely holiday but if you expect luxury and not being up a hill then probably not the hotel for you.

Stephen John Siviter

Trust me, forget the bad reviews, make your own mind up. We have just returned, staff were so friendly, the owner is always in site, even picking up rubbish. The rooms are clean, ours was spacious, towels changed every second day. I read someone posting that rubbish bags are left, well those rubbish bags happen to be the linen for the cleaners to change inside the rooms, all sealed. The restaurant is exceptionally good. The location again, brilliant. What more can anyone expect for the money we pay, you get what you pay for, we will like others be back.

John Moore

I stayed here last week with my 12 year old son. I booked because it was the cheapest in the area and was a little dubious with a few of the bad reviews but... I do believe a holiday is what you make of it so what the heck. The reception was perfect.. friendly and efficient. The rooms great at the price with a super balcony too. The bar was good and the onsite restaurant great. We had the sharing platter twice and was more than we could eat. The location is great with lots of bars a short walk plus a few supermarkets too. I have every intention of calling here again with the whole family and hopefully get a room a bit closer to the pool. All in all very well done. John and Matthew Moore

Claire Pilkington

Good location as it's situated by lots of bars and shops. Rooms were clean and recently updated with new kitchen and air conditioning. Currently, the other apartments are being refurbished, so there is building work on going. We did have a cement mixer outside our block, but it was not noisy. We had a top floor apartment, and the balcony was too small, and I could not sunbathe as only a table and chair could fit. It was an issue as not enough sunbeds around the pool. Rows of sunbeds saved with towels, but no one appeared until 3pm? Pool was beautiful and shallow, with no deep-end, but did get full with inflatables and holiday makers forming human pyramids. Breakfast on site was good at a reasonable price and evening meals good value with plenty for every taste.

Martina Michalikova

Bed bugs in apartment No. 63! A lot of them. We told the staff in the morning and they were surprised, said that nobody reported that before. When we returned to the apartment to pick up something we forgot, we saw that the staff removed the sheets and blankets but was spraying the mattresses with some anti-insect spray -- so probably not removing them before the next guests are coming.

Debra Hunter

Never been to Tenerife before, so went blind. Location great. Bit daunting finding our room, as we arrived at night. But, reception gave us a map. Checked in no problem. Room was basic, but had everything you need. Comfy bed, 2 pillows,kettle, and fridge. Weirdly, there was no wardrobe, there was a rack on the wall, with several hooks for hangers, which were provided, not a problem really. Nice big bathroom with walk in shower. Television with English channels. Also, air conditioning. The pool area was nice, we were a 30 second walk away. Just used the room as a base really. Short walk to the beach. Only used the restaurant for drinks, but it was busy for meals. I would stay again.

P Gallagher

Had a great stay. Rooms are clean with a great little kitchenette. Beautiful ocean views. Large pools with a restaurant right on site. Located near plenty of shopping, restaurants and bars and grocery stores.

Colin Lewis

We've been going to the restaurant here for many years, good quality food wonderful staff very friendly would recommend be back next year well done.

Shania

Was originally a bit nervous having booked this hotel seeing some of the reviews, but after staying for 8 days I can confirm this hotel is brilliant. Amazing views and location, peaceful and very clean. Only faults I can give are that the air con isn’t that good but not unbearable and that the decor is a little old school. Loved our time here and loved this hotel. Coming from someone who is very picky with where they stay this took me by surprise in a great way! Would recommend. Sea view room sunsets were beautiful.

Norbert Szak

First of all it is not a 4 star hotel!! Outdated, run down place. Reception staff layed back, not very helpful. Rooms are in terrible condition, need a re-vamp for sure. Full of cockroaches, when you mention this at the reception they just shruggle their shoulders. Bad attitude! Not cheap so expected something else! Never again! Oh and the noise...there is a bar called sloop or slop not sure but on Sundays play live music which is terrible and very noisy when mentioned this to reception staff (again) they said: well this is Tenerife they are allowed to do that! What? Seriously??? Worst hotel ever!! Avoid!!

dibleyfm1

We stayed in a private apartment which was situated on floor 3, perfect room with good fresh decoration kept to a high standard and is equipped with everything you can think of including books to read/ towels even a shopping trolley to stock up from the local shop . Elevator available all week .Club Atlantis as with many on the island is on a hill however,it is only 5 mins from everything you need for a great holiday. Reception staff are very pleasant and helpful.Everywhere is clean and tidy . Issues : air con is switched off by the hotel in autumn so even though there is currently a mini heatwave no aircon was available . There is a slight issue with sunbeds. You cannot reserve them which you would think was great and the pool attendant unlocks the beds stacks at 10am . but you will have to que to get one and they do que early also from 9am you can see people placing towels on the ground where they intend to place the beds and they all set up the beds and go back off to breakfast or about their day so still you can end up without a sunbed even though they are empty most of the day . There is a pool bar /Cafe. Food looks good but it can get busy and with only 1 cooking and 1 serving I did notice long wait times when busy . The area is perfect with bars and restraunts a plenty . Make sure you try the slow boat Chinese/Las Olas/ sun inn/ deli delights

Symone Finnie

Very clean rooms. Shower however not the best one minute it’s cold next it roasting hot water. Hairdryer is good enough though. Walls are very thin could here if someone was walking by. Beds not the comfiest but are clean. We had the 1 bed apartment and it has a decent sized balcony. Nice kitchen area with fridge. Plenty bars and shops around. The strip didn’t feel that long a walk for us as we walked along the beach front. Wouldn’t got all inclusive as not much variety for food.

Kylie Ryley

Have stayed here this week for a family holiday and have found the hotel very pleasant and staff very friendly and helpful. The rooms are OK with some basic amenities such as fridge, kettle and toaster, however to wash up, you need to go to the shop and purchase a cleaning set. There is also a lack of drainage board or towels to dry things up. The bathroom has a lovely walk in shower with big shower head, however the water easily leaks out onto the floor, extra sliding door or curtain would help prevent it leaking. Other than the hotel being a little worn in places and needed some new plaster and painting it was a lovely stay. Staff were amazing and helped with our questions. Outside there is a shop next door and lots of restaurants in close vacinity. About 15 minute walk to the sea front.

Kerry Gibson

Spacious apartment, good variety of fresh food. They even gave me two fresh from the oven gluten free rolls each breakfast. Plenty to drink - served in paper cups - but tasted good and as much as we wanted. Lovely being able to see the sea and mountains from the balcony. Several evenings of live entertainment

anthony kendrick

Decent enough hotel but 3 star for a reason. Room was ok. Kitchen area with fridge, microwave and two hub cooker. No table or dressing table in room. Bathroom was ok but no hand wash or shampoo provided. Balcony was spacious with table and two chairs. Food was poor in our opinion and though we were half board only ate there twice

Lindsay Thompson

We were in an apparment room, very spacious for 2 adults and 2 children. Great selection of food all day long. Brilliant location with shops, restaurants and pubs walking distance and only about 10 minutes walk from the beach. The pool is massive too! We managed to get the bus to a local market on Saturday and to another town too so that was easy to do. The only thing I disliked was the fact there are signs around the pool saying no smoking or vaping yet its not adhered to all the time by other guests but also not policed by the security staff of life guards.

Vanessa Da Costa

Here's a review you can use: Review Title: Amazing Stay – Highly Recommended! I recently stayed at this apartment, and it was absolutely amazing! From the moment I arrived, everything exceeded my expectations. The space was clean, beautifully decorated, and well-equipped with everything I needed for a comfortable stay. The location was perfect—close to great restaurants, shops, and public transportation, making it easy to explore the area. The host was incredibly welcoming and responsive, ensuring that my stay was smooth and enjoyable. One of the highlights was the stunning view from the balcony, which made for the perfect spot to relax after a long day. The bed was super comfortable, and all the amenities provided added to the convenience. I would highly recommend this apartment to anyone looking for a fantastic place to stay. I can’t wait to return! Would you like me to personalize it further based on specific details?

Chris Lynham

Over the years Costa Adeje has really gone down hill..... Loud, dirty and full of drinkers.... If that's what you want then you'll love it..... I shan't be going back there...... Sunset Bay was no exception, the room was good, albeit a little tired. Restaurant Sebastian was excellent so in the end had a decent week, before moving up the coast for the second week.

Sandra Blondy

Currently staying in Sunset Bay Club. The room is great we have a massive balcony with sun lounges the location is amazing so close to the beach and main areas. However we are staying in block D and this block is extremely loud. We have 3 bars that are open till late on one side, with live music and people seating outside and a bar and 3 restaurants on the other. We are unable to sleep until past 1 am as it is extremely loud. Would definitely stay here again but in a different block. Never in block D. We asked to move room and were advised we would have to pay 40€. A good night sleep in a quiet room is a basic requirement of a hotel. We didn't get that and were asked to pay for something that isn't our fault. The hotels policy is that there should be no notice after 10p.m but the bars go on way past 12 a.m. and are very loud.

Daniel Goncsarov

Overall value for money- wise its a very good apartment. Super close to everything, yet quiet. Very well equipped, spacious rooms. Large balcony, 2 pools. Great deal.

Greg G

The location of these apartments is great. They are clean large and modern. The lounge and bedrooms all have air conditioning and a tv. Everything thing seems to be covered. Fridge/freezer, dishwasher, microwave, oven utensils for everything and more. The rooms also have hair dryers, iron and ironing board. There is also a small pack of teas, coffee, powdered milk etc when you arrive. The balcony has sun beds that are really comfortable and a table chairs and parasol. We stayed in room J403 and the sun was on the balcony from early morning till 4pm ish. A short walk to many restaurants, shops and bars. There are also lots of bars and restaurants on site. There is live music on in the square in the afternoons and evenings. The pools are fairly small and not many sun beds for the size of the complex would be my only criticism.

Neringa Vanhoutte

I recently stayed at this hotel, and while the location is beautiful, there were several issues that made my stay less than pleasant. Lack of Air Conditioning: The room didn’t have an air conditioner, and even though we were there last month when the temperatures weren’t too high, I can imagine how uncomfortable it would be during the hotter months. There was just an old fan, which I don’t believe would be sufficient during Tenerife's 40°C summer heat. Poor Bathroom Ventilation and Shower Design: The bathroom has no ventilation, and the shower design is problematic. Water ends up flooding the floor, which can be slippery and dangerous. Be careful not to slip and hurt yourself! Outdated Room: The room itself is quite outdated and could use some updates. It felt like the hotel hasn't invested in maintenance for some time. Unwelcome Guests: I was surprised to find cockroaches in the room. When I mentioned this to the receptionist, I was told not to worry, but it was certainly unsettling. While the location is the only positive aspect of this hotel, I would recommend looking for alternatives. There are better options available for this price range. Unfortunately, this experience did not meet my expectations.

Lewis Thorpe

My worst holiday ever, food was disgusting, insects running up the walls and all over the floor, random people in the pool and overcrowding to the point we couldn't sit down and had no choice but to walk to the dirty beach covered in liter ect I was gobsmacked! Honestly, my partner and I wanted to go home after just 2/3 days. Even though we paid all inclusive the drinks there was disgusting and water down, we had to dine out at the beautiful steak restaurant every night, which hit our pockets and to the local shop for snacks. It was so bad we haven't been on holiday since and I forgot to post a review so here it is. AVOID AT ALL COST!

Ray Stuckey

Rooms are lovely. Only issue is we had 2 singles beds pushed together as opposed to a double bed. 95% of staff are amazing, just a couple are quite abrupt. Food is lovely, although choices are limited. Views are great and strongly recommend booking a sea view room Only negative point is that we arrived in time for lunch on our first today and weren't leaving til after lunch on our last day. We weren't told about the courtesy room when we asked ar first about the situation and were only told about this the night before and all suitable time had already been taken. We also had our bands taken off us before the checkout time and were unable to enjoy any food or drink on our last day. Food had been going to waste at the pool bar all week

Campean Alex

Great value for money! Superb sea view. Rooms were spacious, but could be cleaner. No AC, but not needed in early June

Judy Kemp

Myself and my mum stayed in a panoramic view room in mid May. Our purpose for the holiday was purely to unwind by the pool with a book and that's exactly what we got with this hotel. We arrived late at night, the security guard waited for us and gave us a lovely platter of food and drinks to take to the room. He was so welcoming and helpful, it really set our holiday off to a great start. It's in such a quiet part of town and the hotel itself is very quiet, perfect for adults. The room was better than we ever could have thought, beautifully decorated, comfortable beds and all the appliances we needed. There was no air con but personally we preferred that, there was also a fan provided. We were half board and the food and general service was absolutely outstanding, we particularly liked the waiter service for dinner. It was also nice that as half board guests, we didn't need to carry our money around with us to the restaurant as you pay the bill at the end of the stay. The staff are all so friendly, welcoming and helpful and they really seem like they love their jobs. The pool was really nice and when we stayed, it wasn't busy so you always found a sunbed no matter what time of day you got to the pool, and they have a separate kids pool and play area as well. It's a no smoking area which we found really refreshing as non-smokers. My mum and I have been going away together for about 5 years now and this was our favourite hotel, we'll be booking to go back next year.

Matthew Orton

We had a lovely stay at the GF Isabel, we stayed 7 nights, 2 adults and our 3 year old twins. It is kept really clean, the room was tidied, beds made every morning, all the pool areas are well kempt, and are really nice areas to play with the kids and have some time to relax. Breakfast and dinner were very nice, plenty of different food, all very tasty. The 8pm mini disco was great for the kids really interactive and a good chance for them to have a dance! The added bonus was the kids club which was free to sign up to and use, it was lovely getting some time to relax while the kids played and were supervised. A mention to Alvin who worked at dinner time he was always great with our twins, thanks. Also to the Scottish lady(sorry we didn't get your name) who worked in the kids club and did the mini disco, KouKou move! She was excellent!! Many Thanks for our stay GF Isabel, we will definitely be coming for another stay if we come to Tenerife again!

Aaron McC

This hotel is rated 4 stars, but I’d call it a solid 3. Rooms are very dated and basic, with obvious DIY fixes in places—our one-bed bungalow kitchen being a clear example. That said, everything was clean and serviced daily. There are three pools, and the kids’ splash pool (though up a fairly steep set of steps) was a hit with our little ones. Service from porters and front of house was excellent. On-site shop and daily towel service by the pool were handy. Location is great—an easy 10–15 min walk to the beach. The biggest letdown was the food. We were full board but only managed two dinners at the hotel—repetitive menus and poor quality. Breakfast was fine, lunch hit or miss. Ended up eating out a lot despite having meals included. It’s a large hotel, and our room was quite a trek from reception—tough with two small kids. Also had a cockroach in the room on day one (likely due to ground floor), but no others after that. Overall, it did the job, but I wouldn’t stay again.

elisa martinengo

Some staff at reception are rude and really unpleasant, they should change work! Apart from that nice hotel, family friendly, the pool is nice and heated. Kids club and entertainment well organised. The thing I loved the most was the kitchen in the room. They could update a little bit some aereas but overall nice experience. I would book it again!

Ed Kelly

Great hotel, great staff. In last 2 days of our stay there was limited staff and some disruption because hospitality staff across the island felt forced to strike for better wages. -Pay your staff better-. They do hard work and many have to speak more than one language while they do it.

Samara Downs

Great spacious two bed villa and lovely overall architectural design for the resort which made the place feel spacious, overlooked by the fabulous volcanic foothills behind. Kids amenities are wonderful as are the Mini club staff- Adele, Alejandro and the two Marios made every effort to give our 3 yr old the best time and were fabulous- she still talks about them now! The all inclusive food package was buffet style with all that this entails and wasn't our favourite aspect of the holiday, but everything else was great.

Lucia Dorrington

Really great stay - brilliant quiet location out of the hustle and bustle right opposite the sea. Really lovely staff and clean pool area and gardens. Plenty of sun beds all day. Wonderful jacuzzi in adult area on a terrace at top of the hotel overlooking the sea. Good, fresh food in buffet.

Roberta Cliff

Lovely hotel, in a great location with views all round of the beach the sea and the mountains. For my family a children’s disco in the evenings not just once a week would have been better and nice for my children. Food in the hotel was good. Lots of restaurants close by, we didn’t go to any but they looked nice. Small supermarket next to the hotel too which sold everything you could need at very good prices. We would return to this hotel. Lovely walks all around. Really good bar on the beach with live music and an excellent spot for watching the sunset. Good helpful staff. Rooftop hot tub and sunbathing area for adults only.

Chris Rainey

It is not an adult only hotel there are plenty of children playing around the pool perhaps music to the ears of grandparents but if you are not a grandparent then shutting the apartment doors is an effective "silencer". The food is buffet style so you would be a really fussy eater not to find something you like. Location for us was great off the beaten track but a good bus service can get you to the centre of Tenerife life, in 20 minutes.

Vio Lucuta

The place is fabulous! Julie was amazing at reception, very helpful and made us very welcome. She always gave us advice about things to do on the island such as find a Romanian orthodox church, how to get to different attractions such as Siam park and Las Americas. The fact that she spoke Romanian to us made us feel even more at home. She also introduced us to another Romanian family living in the UK like us. The food was delicious and rooms lovely! The internet needed more power and the pool could be a bit warmer. Our family loved our first experience in Tenerife!

Sara Mijwel

We highly recommend this hotel. The location, service, and cleanliness is amazing. There's always activities for both adults and kids and the staff is always helpful and very friendly. The rooms are very clean and the beds are comfortable. The pool area is also very clean. The hotel is located only a few meters from the beach. One night every week they arrange an optional special dinner by the pool (at an additional cost) with live music which is a very nice experience with delicious 4 course meal.

Briju prasad

Liked: The hotel is located 20 minutes drive from South Tenerife Airport. It is close to local Fanabe beach and Siam park is nearby with free bus ride stop close to the hotel. The entertainment staff were very friendly and organised activities near the pool area for adults and children. They also managed evening entertainment. The family room was basic, spacious and adequate. Beach towels can be hired for €10 deposit per towel which is refunded when towels returned. Disliked · Buffet restaurant food was a major disappointment, especially if you counted on enjoying some holiday food. We are vegetarians and the options for us was next to nothing. We had to make do with kids vegetarian options for lunch and dinner which included spaghetti with simple tomato sauce, chips and Margarita pizza - This is all we as a family of four had for the 5 days we were there. Our only other vegetarian delicacy was Canarian potatoes ! Even the various vegetable salads had red meat, fish and eggs sprinkled or mixed which precluded us from eating more vegetables to compensate for all the chips we were stuffing ourselves with ! On the contrary there were dozens of meat and fish options (so my review would be welcomed by meat eaters !). The buffet had a daily special like Asian, Italian or Mexican. None of those specials included any vegetarian starter or main hot meal option for an adult. It was so disappointing to walk along the food aisle to see so many meat options that others were rightly enjoying but we were sadly filling our plates with chips! I complained about this lack of basic vegetarian hot meal mains for adults amongst an abundance of variety of meat and fish options. A customer service manager spoke to me. Initially she seemed to assert that there were a lot of vegetables so their duty of providing vegetarian food was fulfilled. The two terms (vegetarian and vegetable) was used to make a point about vegetarian options. Having lots of tomatoes, cucumbers and peppers was not equivalent to vegetarian hot meal options for adults. It took a few rounds of my explanation to assert my point about the lack of any vegetarian adult meals in the buffet menu. I was assured the feedback would be passed on. We left the next day so I have no way of knowing any changes would be implemented. Food ingredients are not mentioned on the food labels which means for e.g. if I picked up a spring roll, I wouldn't know until I tried if it was veg or fish or chicken in it. I didn't fancy playing Russian roulette with meals ! If you are vegan the choices are alarmingly limited so, if one plans on dieting and lose weight on holiday, this is the place to go for vegans (I should however add the amount of food wasted was astronomical, so our very limited veg options made us clean our plates fully - a pro in a con there !). Ironically all soaps in hotel seemed to be vegan! In this day and age, I had expected a bit more knowledge and consideration for vegetarian and vegan meal options in restaurants. Unfortunately this hotel does not cater to vegetarians and vegans (who are 25% of population). I felt they did not understand the concept of being a vegetarian or vegan means to a person. I hope the hotel catering department will consider my points and improve food options for non meat and fish eaters. I very much welcome their response to my review and most importantly making active changes to introduce some vegetarian and vegan options which can be enjoyed by all (meat and not meat eaters).

danuta walczak

We had an amazing stay at Best Jacaranda! From the very beginning, we were pleasantly surprised to receive a beautiful room on the 7th floor with a stunning view. The hotel is in a great location, close to the beach and all the attractions in Costa Adeje. The staff was very friendly and helpful, the food was delicious and varied, and the pools were perfect for relaxing. There were fun activities and entertainment every day, so there was never a dull moment. Highly recommend this hotel for a fantastic holiday!

cossiemad1

The hotel overall is in a good location and is clean although looking tired in places. We had to ask for extra bedding as our room was so cold and the heater did not work. If you’re not all inclusive beware there are no drinks available with your dinner unless you purchase them, not even water. To that end we took our own water in. Also tea and coffee facilities not replenished in the room unless you paid extra. The buffet although plentiful had some suspicious looking items, I do love green beans and carrots with my breakfast🤣. BEWARE the sun lounger reservists early in the morning, was quite entertaining. On the whole a good hotel, friendly and attentive staff in a good location, it was the little things that let it down.

T Barkus

Every visit counts and experiences you get are the same as great memories. We are very happy about the service at the front desk, reception and amazing staff. Myself and family only eat breakfasts and dinners, even our picky kids managed to find two dishes and meals to try. Tremendously great work at the food section, pretty much all you need is here. When booking always choose sea view!

Harry Smith

Took the family on holiday here. We had a fantastic time. The hotel itself is amazing. pool,entertainment, and food we all on point . Now the rooms . They are what they are, the bed is very uncomfortable, and the toilet constantly flushed, and the tv had very few chanles in english. But. If you're anything like us all, we used the room for was for sleeping and wasn't in it very much at all, so please don't let this put you off Fantastic family hotel all in all would recommend

Jen Waiting

We leave here tomorrow after being here for a week. This hotel is in a fantastic location nearby to all bars,shops&the beach front. Positives-friendly staff,good kids entertainment&activities in the day,good food&drinks,a few places to drink in the day&night,daily pop up shops,2 main pools to choose from with ample sunbeds,quite a few pool tables,air hockey,table tennis&also a games room. Snack bar has a decent selection of food. The one thing that let's this hotel down is the cleanliness,especially in the rooms(bathroom especially) Food&rubbish left around the pool from the previous day is not great. I say this as we stayed 6 weeks ago at a different hotel(15min walk away)&the cleanliness was second to none. It was immaculate in all areas! Such a shame as this let's this hotel down sadly(in my opinion)

Kady Byrne

We come to this Hotel every year and we have seen the consistent investment being put into the property to make really nice improvements for guests. The staff are excellent and so helpful for anything needed. Our Kids loved the mini club and disco each night (Special shoutout to Marta, Donovan, Barbara & Ginger and all mini club staff) It is always a very enjoyable relaxing time when we stay here and this is due to the amazing atmosphere within the complex. Everyone is so friendly and all of the efforts are put in by staff to ensure everything is in order. A special thanks to reception and reservations for always taking care of us its very much appreciated!!

Tony Gardner

First time me and my wife have stayed at Olid. Hotel and the room was lovely. Hotel is a weird set out. A bit hard to figure out how to get to your rooms and pools. But after a couple of days you seem to figure it out. Room was lovely and spacious. Bed very comfy and huge. Bathroom with shower was good. Living room with TV and a great balcony. Microwave. sink.hob. fridge.all good. Entertainment of a night wasn't the best. But a lot of people and kids were Entertained. Drinks were good. But as someone who doesn't drink alcohol. The soft drinks were either no taste or too sweet. Food was great. All the hot food was really hot. Which makes a change. Everyone who works there is friendly. Pools are nice. We definitely would stay again. 👍

Jamie Ford

Long weekend from the UK, chose the bit extra for all inclusive found the food wasn’t very nice / breakfast consisted of rubber bacon, scramble eggs that was dryer than the sand on the beach. Restaurants and eateries nearby are amazing. Especially the Chinese and the Indian just down the road! Rooms adequate couldn’t see myself spend longer than the weekend in them though. Bed ms harder than Chinese Algebra!

Stefen Wallace

Ideally situated near the beach and conveniently close to bus stops, this location is perfect for exploring the island. The hotel staff are exceptionally friendly, with a special shout out to Gleb, who has been working tirelessly throughout the week. Despite always being on the move, he never fails to say hello and check in to see how you are doing—a truly commendable effort! The housekeeping teams are impressively thorough, and the food has been of a good standard for an all-inclusive experience, offering a satisfying variety. The only drawback is the limited number of sunbeds, which could be an issue during peak season. Overall, it has been a wonderful holiday and truly worth the visit.

Tom

Had a lovely break, staff are excellent all super friendly and really helpful. Room was clean, modern and had everything we needed. Pool area was great, comfy sunbeds! Location is brill, will return!

Geeta Motwani

Our stay at Royal Sunset Beach Club was pleasant as our rooms were spotless, the staff were very helpful and the location of the hotel was very well situated with lots of supermarkets nearby., helping to make our stay memorable. However, it was unfortunate that we were given rooms at the ground floor as it would have been preferable if we were given a room with a balcony instead. Also, despite checking in late, the check out time was quite early, charging 10 euros per extra hour which I felt was quite steep! However, overall, our stay was really good and we would recommend this hotel to others as well!

Abbie Baddeley

I honestly couldn’t fault this hotel in any way! We had the best week here visiting Tenerife for the first time. We’re both in our 20s (25&27) and if you’re looking for a quieter hotel but still in an amazing location then this is ideal. We loved our room which was right in front of the pool on the ground floor. Had everything you could need on holiday. Room come with 2 chairs on the balcony sort of bit and then 2 sun loungers just down from that so never had any issues trying to get one even if waking up at gone 10/11am. Lovely pool and was quiet and always lots of space too, sun loungers available all day right by pool too if fancied lying slightly closer (we were happy to dip in pool and then go back to our loungers by our room as not far at all). Very strong, tasty cocktails at the pool side bar and reasonable priced food, which was ok but preferred to eat out every night. The staff were so lovely and helpful. Everything you need then right on your doorstep, supermarket next door was so handy, then bars and restaurants within a minute walk. Loved every second and would definitely be back and recommend to anyone. As for the deposit, we had it back in our bank less than 24 hours after leaving.

NICOLA FOX

Lovely hotel, no problems. Very friendly staff, even greeted us with a glass of cava! Very eco friendly and well organised recycling and extra tap providing filtered water in the kitchen is a welcome touch and avoids having to carry heavy bottles of water from the supermarket. Studio apartment well equipped and modern and hotel is spotlessly clean and well presented.

James Carberry

Stayed here for 17 nights in June and have to say it was excellent from start to finish. Apartments have everything you need to enjoy your stay. Location could not be better and the staff are brilliant. Will definitely return 💯

suefixit

The rooms are lovely and clean and beds changed 5 times a week. Claire the entertainer is fab. What lets this hotel down is the food. It is diabolical. All stew like hot meals. Not a cooked veg or boiled potato in sight. I have noticed leftover lunch is brought out again in the evening. While here both myself and my 2 daughters were ill. Not sure why. Oh and we were above the main street which had music on until 1am. Those rooms need double glazing

shirley howells

great hotel just as advertised. Location and service top notch and the steep hill up to the hotel that people talk about is just a bit of a short slope. Breakfast has lots of choice and evening meal choices are more than adequate. We had a large 2 bedroom suite although we only booked and paid for a premium sea view double. No mad dash for pool loungers in the morning but we did find the pool rather cold in March. The place is super clean and room service is daily with towel changes when needed. Plenty of wardrobe and drawer space and our kitchen had an oven, microwave, toaster and kettle. Hairdryer wall mounted in bathroom.

Jessica Freer

We have been coming to santa maria for over 12 years, we keep coming back because we love it so much. The hotel staff are always friendly, the hotel is also extremely clean and it feels safe and homely! Claire runs the entertainment and the kids adore her!!

B Brown

Outstanding! I will be honest we were not expecting much due to a last minute cheap holiday. We had stayed here previously 15 years prior so knew what the basics were. We stay Tenerife 3/4 times a year and been to many different hotels on the island. We also stayed in the sister hotel last year La Pinta but other than location decided it was not the hotel for us. This hotel in our opinion goes above and beyond for a 3 star and we much preferred to la pinta. From the moment we arrived every single individual staff member went above and beyond to accommodate anything needed. We arrived late and unfortunately our package provider had not passed on information in regards to needing the lift and our room was on the minus floor, they allowed us to use the staff lift and changed us rooms first thing the following morning with no issues what so ever. The rooms were spacious had all essentials, shower was perfect and all very clean. Everything we needed for ourselves and 2 children. We went bed and breakfast as we like to eat out. We knew a few people were complaining about the meals however that’s why we don’t go all inc / half board as I think it’s the same anywhere. Breakfast every morning had plenty of variety, always replenished and hot. Staff were excellent here also. The swimming pool is smaller than some but great pool and always cleaned daily by the staff. The whole hotel was always smelling so fresh and clean and poolside was no exception. Last and finally not least the entertainment staff Claire went above and beyond during our stay. We have been many places that do not offer half as much energy and daily entertainment from much larger teams! Credit where it is due this women is outstanding, my daughter was gutted to be leaving her and that is a huge sign for us. From what was meant to be a cheap getaway has turned into we will definitely be returning! Thanks again to HOVIMA Santa Maria for a fantastic week. We look forward to staying with you again in the near future.

Stuart Metcalfe

Because we are old and not very mobile they gave us a very nice apartment in the main block with good lift access which was greatly appreciated. All in, we had a very nice 2 week break with wonderful weather. We also appreciated the birthday gifts for my wife. Many thanks to all the staff at the Santa Maria.

Katz R

Stayed here recently with my mother for a week and had a really good time. The hotel represents good value with friendly and accommodating staff happy to help with queries. We had opted for half board including an impressive breakfast with plenty of options to satisfy most tastes with plenty of meat and fruit, cereal and bread options. There was a so called "live" cooking station with one chef cooking omelettes, eggs to order etc. Didn't exactly understand the reason for this as it was a infuriatingly slow process and defeated the whole idea as nobody wants to queue forever for a simple fried egg. Orange juice was a little cheap and tasteless, but this was the only negative part of the breakfast. Rooms were very big, spacious with minimal artwork on the all white walls. The rooms are functional, but not exactly cosy. Plenty of empty cupboards with no extra blankets or pillows which have to be requested if required. Pool is a good size and never felt overcrowded with a small cafeteria which is surprisingly good value for money. I really liked this hotel and I think a lot of guests felt the same. Can't fault it for the price and easy access to bars and beach. I would stay here again.🙂

David Williams

Stayed at this hotel last week.The room was over run with cockroachs which was reported to reception on day 2 and we were still killing them on day 7 with nothing being done. The hotel was in a poor state generally as in the photos. No cold water as Dangerously hot water was coming out of the cold tap.( I'm glad we didn't have children with us), again, repeatedly reported and not rectified. The staff at reception were like chalk and cheese. Bradley and Sarah were excellent polite and friendly and did their best to help whilst Pablo was the most obnoxious, rude and the most unhelpful person I've ever had the misfortune to encounter on a reception desk. AVOID this hotel at all costs

benoit simonet

We initially planned to go just my wife and I, but unexpectedly had to bring our 3 kids (13, 11 and 4 years old). We thought we could sort it out at check in and pay for upgraded room once there. The guy at reception made us feel like we were trying to fit 5 in a 2 people's room as initially booked. All we wanted was to change our room for our whole family, but it seemed too complicated for him as all other rooms were booked. Understanding the issue we spoke to manager, ended up paying twice the price and were able to enjoy a suite with private pool. No problem with that but the way the receptionist welcomed us at the start, almost got me started. Also our experience at the rooftop restaurant was a disaster as no paëlla available (half of the proposed menu), and the food served was good but really not as we expected in terms of quantity and price. Great place for drinks though. Other than that, great, friendly and helping staff.

M

Truly beautiful hotel with amazing location. Pleasantly surprised. Amazing greeting and hosting from Bradley on reception and Carmel at pool bar (hope I spelt that right) - both so lovely. The location is great, hotel grounds beautiful, and the sky pool bar was fab - infinity pool was a nice surprise!! had an amazing time thanks so much :)

fullsun

I am rating this resort 1/5 stars due to several issues during our stay. Our room was infested with ants, from the living room to the bedroom, crawling on various surfaces. The bathroom sink was clogged, and despite reporting it to the staff, they promised to fix it the next day but never followed through. We also had a major cockroach infestation. When we brought these concerns to management, their response was dismissive and rude, claiming nothing could be done. Additionally, our room was not cleaned throughout our stay, and none of the reported problems were resolved. This experience was highly disappointing, and I cannot recommend this resort.

Cosmina Antal

An ideal location when visiting Tenerife. After extensive research, we found this wonderful and modern hotel. We spent seven nights here, enough to realize that we want to come back. It is close to the airport, everything looks great—from the reception to the rooms—the breakfast is amazing and available until 11 AM (a rare find), and the hotel is located in a quiet area with a few restaurants and a small beach nearby. Additionally, they are environmentally sustainable and organize various activities for guests (such as yoga, wine tastings—which we attended and found fascinating, as we got to taste local wines—and water meditation). The pool is another big plus, spacious and very well maintained. The rooftop is also incredible, we watched stunning sunsets from there. In my opinion, this is the best hotel you can stay at in Tenerife. Thank you for everything and we can't wait to come back! Also, I’ll let the pictures speak for themselves.

Jude Morton

We had a great experience at the MYND Adeje. We found all the staff to be extremely helpful and polite, and we were made to feel very welcome. The rooms are clean, modern and well appointed. All the public areas are spotless. We selected the flexible dining option which worked very well and meant that we could use our daily credit as we wished, and ate outside of the hotel on one evening. Breakfasts are excellent, with plenty of fresh fruit and hot and cold options. The dinner menu is varied and imaginative, but if I had one criticism it would be that some main courses should come with more vegetables/salad as standard. We enjoyed the holiday so much that we have already booked a return visit next January!

Karen Casey

The hotel is in a village which has a few restaurants, pharmacy, two supermarkets and souvenir shops. The hotel is a nice looking hotel very modern, two swimming pools, one little one on the roof terrace which is an infinity pool but needs the glass cleaning. The food is good, the drinks are good and well worth the price. The staff are brilliant, welcoming and fun 🤩. You can opt for extra credit for your half board if you don’t have your room cleaned everyday, which adds a meal and drinks. You can pick up a taxi or bus to go into Costa Adeje or Las Americas or Los Cristianos, which have yellow sand from the Sahara on the beaches. The hotel has an Avis point the book a hire car but we use Pouls car hire which was cheaper, had no fuss. It was a good holiday. 😊

Ricardo Oliveira

Absolutely wonderful stay at Mynd Hotel. Warm welcome on arrival with welcome drink of any kind. Love their environmental ethos and if you forgo room cleaning (completely optional) you get credit to spend on food and drink. Rooms were very spacious and super clean, we had a lovely view of the pool. Lobby area very nice with a bar. Pool was fabulous, bar that served good cocktails and food. Felt very relaxed the whole time. Breakfast was lovely, food very fresh, the same buffet options everyday which suited us fine. Be aware that there are no tea or coffee making facilities in the rooms due to their environmental ethos. The hotel is not in the main area of Costa Adeje which suited us fine but with a few minutes walk there is at least 15 restaurants. Little further down you have a small beach. Check out was easy. Overall a brilliant stay and would recommend it to anyone.

Julie Harrison

This is our 4th stay at the hotel and each time we have encountered wonderful staff, a clean and comfortable environment and a sound ethos. My husband has some respiratory issues and the staff always try to accommodate our needs with regard to the room. This is such a compassionate approach and deeply valued by my husband and I. We have also stayed at the Mynd Yaiza in Lanzarote, an equally beautiful place to stay. We only had a short stay this time but will be returning in November for 11 nights. Thank you for always making our holiday memorable.

Julia Woods

This is such a fabulous resort in a perfect location right on the beach and in a very nice area of Adeje. The resort is 5 star ⭐️ from the pool areas, sun loungers and bars are excellent. Our apartment has two bedrooms a modern bathroom, kitchen, living area and balcony - all modern and tip top condition. We are on half board and so far the food and drinks are amazing ❤️

T. Mason

This hotel is situated in a great location close to bars, restaurants, the beach, and amenities. The apartment stayed in was large enough with a good sized living area and small open plan kitchen a good sized bedroom with plenty of storage (however lacking in drawers) a nice bathroom with walk in shower. The room was cleaned daily and fresh towels and linen twice a week. The staff are very friendly and helpful. Although the restaurant serves buffet style the food is tasty and with plenty of choice. The only downside we found was the view from the terrace was not great looking onto the back of the apartments in front. I would definitely recommend this hotel

Monique Aertssen

We had a great vacation during the Christmas period. Special thanks to Cecile who helped us a lot the first days. Hotel is perfect located with lots of shops, restaurants etc. Only the restaurant is very long and small entrance, so therefor lot of people during breakfast/diner. But a good asortiment. We will be back in the future.

M. Can Ates

If you are looking for a nice family holiday, stay away from this hotel. There is absolutely nothing for kids. The swimming pool is extremely dirty( they dont clean the pool properly )plus very small if you consider the number of people staying in the hotel. Hotel commercial videos they advertise the beach but unfortunately the beach doesn't belong to the hotel and you need to pay 18 Euros for sun bed plus for your food and drinks extra cost. I have to give credit to bar staff ( Antonio,Arthur,Albert,Jacqueline ) they are really friendly and hard-working people, and I can say only positive thing about this hotel. But I can't say good things about buffet, you get same things over and over again and very poor quality. I would say never book all inclusive you will regret it . In general, Spanish people are nice and friendly. Costa Adeje is a nice resort but if you want a nice family holiday never book this hotel. Very disappointed with the hotel specially my 12 year old son it was very bad experience for him which is nothing for kids plus all he can do swimming but pool is very dirty and holiday turn into hell for him.

Gabriel Liñero Blanco

Really nice stay. The staff is amazingly nice and helpful and the apartment is great. Awesome for a family trip

Fanni Fügedi

Exceeded our expectations! Lovely hotel with friendly staff We had a fantastic stay at AluaSoul Hotel in Costa Adeje. The hotel has been recently renovated, so everything felt fresh, clean, and modern. The staff were incredibly friendly and helpful throughout our stay. Lot of food options for breakfast, even for those with dietary restrictions — I was pleasantly surprised to find gluten- and lactose-free choices at breakfast. There’s always something to do, from rooftop yoga and water aerobics to bingo and board games, even live music. The beach is just a short walk away, and there are lots of great shops and restaurants in the area. We also really appreciated the adults-only atmosphere — it made the whole experience extra relaxing and peaceful. Would definitely recommend and return!

Sarah Rose

We just returned from a lovely five night stay with my boyfriend, my brother and his girlfriend, and it exceeded our expectations. I was initially skeptical after reading some of the more negative reviews but we had no trouble finding four sunbeds together at any time of the day. The location is fantastic, the building itself is beautiful, and the rooms are modern, spotless and really comfortable. Even the breakfast was great, with a wide variety of fresh options to choose from. As a group all under 30, we were a little concerned after reading comments about younger guests being "stared at" but that was definitely not our experience. Everyone was lovely and there was a mix of people of all ages, some younger and some older. We all agreed that we'd 100% stay here again!

Cliff I'Anson

AluaSoul is a stones throw from the marina but is a quiet oasis of calm in what is a really busy area. It is an adults only hotel and tends to attract older travellers. That said, there was a very good atmosphere. The food was very good quality and the variety was extensive. Each evening is themed, which refreshes the menu daily, but some staples are maintained for the less adventurous diner. I was impressed by the variety of seafood, much of which was cooked freshly on demand in front of guests. The rooms are spacious and clean. We had a room on the 6th floor, overlooking the pool with a really pleasant view. There was no noise from the marina area during the evenings, though I heard some guests with sea view rooms talking about music and noise from the local bars and entertainment. The room had tea & coffee making facilities, a fridge, and a simple to use combination safe. Bottled water is not replaced daily, but bottled water is available from the bars. The pool area is secure, beautiful, very well maintained, and cleaned to a high standard. The gym, however, was very basic, but the equipment is of good quality. What makes this hotel stand out are the staff, who we found to be friendly, professional, and keen for us to have the best experience.

Rachel Warrington

Spent 10 nights here . Great place to stay . Rooms nice and fresh after recent renovations. Plenty of food choices enjoyed the all inclusive option we paid for . Found it difficult at times to get a sunlounger . Evening entertainment every night quite enjoyable. The hotel is situated in a good spot but unfortunately though there was a lot of noise from a couple of close bars during the evening .But this didn’t prevent us from a restful sleep .

Kathleen Monkman

Really big hotel easy to get lost long corridor,s, the pool is shallow & there's never any sun lounger s because even before 8am there all taken. The spa pool was cold the steam room & sauna were ok but the real let down was the Jacuzzi wasn't working but they never tell you that when booking. We did end up having to change rooms because we were right on top of a nightclub & with the hotel also having live music on its no good when you're knackered so earplugs would be a good idea to pack the bathroom is Big showers are fantastic best we've used when we've stayed in different hotels in this area the view is the best bit we have a side view but it's still very good 👍 & a terrace could use a sun lounger instead of the table & chairs but overall the rooms are cleaned daily

Jasmine Hamid

Stayed for a week and would recommend. Room was big and clean. Staff were very friendly and helpful through the stay. Food was varied and good for lunch and dinner. Breakfast was the pretty much the same every day but a good variety of food. Bar by the pool had a good variety of drinks and food. Hotel was located near several bus stops which was very useful and only a 5-10 minute walk to the beach. Room was quiet at night. We were able to store our bags after checkout which was very convenient. Gave a deposit for the AC remote which we got back when we checked out.

Suzanne Stewart

Myself and my family stayed her the week of December 3rd 2024 we had 3 apartments, nice comfortable rooms equipped with the things we needed, we were all inclusive the food was good always refreshed always found something to eat yes kids are fussy however we cater for them McDonald’s not far! The staff were pleasant the reception staff very friendly and polite, we were in the pools which we normally do not go in, nice pool area pool bar well stocked kids liked the pizza and hamburgers, win win! Entertainment every night, we retire early but it was there to enjoy kids could get hot chocolate in the bar for their night drink. We wasn’t expecting much but we were pleased with the hotel big and spacious, the washing machine and dryer were a good choice too, lovely holiday best in a long time, we thank you All, even the man on the excursions table was polite to us no pushing for business thank you again see you soon Sue Stewart and family oh it was amazing for Christmas decorations 👍

Sarah Haycock

Myself and my two kids stayed here for a week at the start of November. The hotel is great always friendly staff plenty of food and drink. The food was nice well cooked. There was Entertainment was on every night the rooms are quite big have everything you need, the location of the hotel is perfect and with walking distance to the beach front shops and bars.cant fault this hotel had a lovely stay and will definitely be booking again to come back next year this time for longer. Thank you I really enjoyed my lovely relaxing holiday 😊

R “Bodders” M

2 weeks holiday in November was great value AI no frills hotel with very friendly staff . Room was large and functional with a small kitchen area left over from before all inclusive became the norm the room was nothing fancy but served its job bed was comfortable and cleaned every day apart from Sunday. Food was again standard for the price of the holiday the restaurant was large and tidy with a bar serving beer, wine and soft drinks as part of the AI package . Pool was a nice area with amazing sunset view from the pool bar area . The main bar opens at 6 and was generally low key with only a act on at 9 pm for a hour or 2 . Cocktails where available for 4 euros which was good value made freshly. Reception good and efficient. Location excellent with bars etc in a short distance. Not much for children more a older crowd but it was November. Only one thing I'd say is that as the wife is vegetarian the food was not labeled clearly as vegetarian and it was a guessing game what she could eat .

Andrew Parker

The apartment was ok, very basic and rough around the edges but didn't expect much for a budget hotel. The food was ok, although we didn't eat there much as there wasn't much variety. Breakfast was good though. The staff were helpful, but this was inconsistent with some team members being rude especially at the pool bar. I was disappointed to see you pay a deposit of over 70€ for safe, tv remote, air conditioning remote and a kettle...but you only get just over 50€ back. This is taking advantage of customers which I think is cheeky. There is absolutely no reason for this. This was a last minute booking and therefore it is doubtful we would return. It is a 3* budget hotel, so don't expect excellence.

Morten Storgård

We stayed for 10 days in a premium apartment with sea view. We paid 500€ per night and expected more from this hotel than what we got. Rooms were fine, food was average but one of our toilet had a sewage-like smell during our 10 days stay. We informed the staff early (3 times in total) but without an option to relocate room or any compensation. Not a great standard nor service.

Lan Anh Tran

Amazing hotel, nice staff, good breakfast, perfect location, nice room, just perfect. Thank you for making our stay perfect! The pool area is amazing! Travelling in march was perfect!

Anas Lahbabi

We stayed at this hotel expecting a four-star experience, given we were paying ~€550 per night for four people. Unfortunately, the reality was far below expectations. Here are the main issues we encountered: Cockroaches: On the first night, there was a large cockroach in our room, accompanied by a strong unpleasant smell. Worse, we saw cockroaches in the breakfast area, including inside the coffee machine! Basic amenities missing: Despite requesting water twice, none was delivered. The room also lacked essentials like coffee, tea, or sugar, which you'd expect at this price point. Beach towels: The towels provided were in terrible condition, with holes in them. Poor cleanliness: Some pillowcases were dirty, and others lacked stoppers, causing them to slip off constantly, which felt unhygienic. False advertising of heated pools: Neither of the pools was heated, despite being advertised as such. The seawater was warmer! Service shortcomings: Breakfast was poorly managed. Fried eggs weren’t available for over 30 minutes, and the overall quality of the breakfast was very cheap (except for the good fruits). We eventually stopped going altogether. TV and internet issues: The TV kept going on and off with poor reception. Additionally, the internet barely worked, and we had to share our 5G data just to stay connected. While the staff allowed us a late check-out, they refused to make any guesture. For a hotel at this price point, the service and cleanliness were extremely disappointing. We cannot recommend this hotel and urge management to address these serious issues.

Cor Bruntink

We had a wonderful week at this great hotel. Beautiful and well equipped rooms, great breakfast and above all very friendly staff. More than enough sunbeds at the pool, towel service etc. Warmly recommended!

Alex

Despite the premium pricing, this hotel was a major disappointment. The room was in poor condition with serious moisture problems, crumbling walls, and completely inadequate soundproofing. The beds were uncomfortable, and the dark, poorly lit space added to the dismal atmosphere. While the location is near nightlife, even this becomes a drawback as the noise makes it impossible to sleep before midnight. The service was subpar, and absolutely nothing justified the high rates they charge. Save your money and look elsewhere - this hotel is simply not worth the cost.

Sophie Harris

Lovely stay at this hotel. Staff were amazing, especially the lady and men in charge of the activities. The food in general was really nice, with something for everyone. The hotel is located around a 10 minute walk from the beach. Whilst others say it is on a hill, don’t let this put you off, it’s not very steep! I managed to walk this several times a day with no issues. The only comments I would make are the annex apartments do need repainting and decorating, however they are very clean and comfortable. The picnic was also a bit of a letdown with a sandwich, apple and bottle of water only. As this was all inclusive, I would have expected some snacks such as crisp / biscuits / yogurt / other fruits in the picnic. We would not hesitate to stay here again !

Jim Clark

Having recently stayed at Chatur Playa Real, we felt we had to share our experience, especially after seeing some mixed reviews before our trip. We went in with realistic expectations and were pleasantly surprised by how well-run, clean, and comfortable the hotel was. It is not the most ultra-modern resort, but the staff work hard to keep everything spotless. Our room was immaculate on arrival, and we have stayed in far more expensive places that were not as well maintained. The food selection is not as vast as some of the mega resorts, but everything was fresh, well-seasoned, and well-prepared. Drinks were also a highlight. So many all-inclusives fall short here, but the wine and sangria from the tap were surprisingly good, and the gin and tonic mixers tasted just right, avoiding that strange artificial aftertaste some places have. The staff were friendly and polite throughout our stay. We arrived late and were given a bag with sandwiches and fruit since the restaurant had closed, which was a thoughtful touch. Booking excursions was easy with the touchscreen at reception, and staff could print tickets immediately, making the whole process seamless. The pool area was another highlight, with two separate spaces. The main pool is a great sun trap and perfect for relaxing, while the separate kiddy area has shallow pools and slides, making it ideal for families with young children. There were always sun loungers available, and the layout meant everyone could find a comfortable spot. Overall, Chatur Playa Real exceeded our expectations. It offers great value for money, and we would not hesitate to stay again.

Kapil Handa

I have been to this Exceedingly Excellent 4 Star Award Winning Hotel once only. The Food Hygiene Rating's at this Exceedingly Excellent 4 Star Award Winning Hotel have Exceedingly Excellent 5 Star Food Hygiene Rating's. All of the Staff including the Owner of this Exceptionally Glorious Hotel Whom all work in Collaboration with each other at this Hotel in Tenerife all of them have many good qualities themselves and they also have Extremely lovely personalities as well. I managed to stay at this Hotel in February 2024 for up to 5-7 Days approximately altogether. The Outdoor Swimming Pool at this Hotel was Extremely Enjoyable indeed. In addition to that I even visited playa de las Americas Shopping Malls in Spain which were Extremely Beautiful Shopping Malls indeed. I also wanted to say which is I sincerely wish all of you Staff including you being the Owner once again all of you whom all work in Collaboration with each other at this very pretty Hotel called Hotel Playa Real all the best for the foreseeable future. I also hope many lovely people in the whole world come and stay as Guests at this Exceptionally Beautiful Hotel called Hotel Playa Real in Tenerife itself.

Bob Foote

I really enjoyed the stay at Hotel Playa Real. The hotel is good but a little tired in places. All the staff were excellent, very polite and respectful they couldn't do enough. The food was excellent all week with the added bonus of being all inclusive with drinks. The only downside was the location it's a bit too far from the beach. If you like a walk it's not a problem. The hotel is near the bus stops if you want to travel around the island.

Poppy Allan

Spent a week here. Was a bit worried after reading the reviews before the holiday. My partner and I had a great week!! The food was good. Staff were helpful. The rooms are not the same as the pics and could do with a bit of TLC but they are spacious and do for the stay. I will defo be recommending this hotel to family and friends and will definitely be returning.

Hayley Revans

We have just returned from a weeks stay and there were tears all round at check out. What an amazing holiday!! This is a perfect hotel for young families. The staff work incredibly hard to make your stay special. They are all very friendly and very helpful regularly going out of their way to ensure that guests are comfortable and happy. The hotel is beautiful and impeccably clean. You are spoiled for choice with food options. The children’s pools are heated and my kids absolutely loved the slides. The kids club is excellent and they also looked forward to the mini disco at night every day. There are activities on throughout the day, face painting, games on the lawns etc. There is a beach less than a 5 minute walk away. You’re about a 10-15 minute walk from the harbour. There are lots of other food choices, restaurants etc on your doorstep if you didn’t want to go all inclusive. You are less than a mile from Siam Park which is a fantastic day out if you like water parks - would highly recommend. I would also recommend Fanabe if you have young children. The promenade is excellent with trampolines, soft play, bouncy castles etc. Gutted to be home but we will be back 100%. Thank you for a fabulous holiday :-)

Mark G

The hotel is lovely, spacious and despite its size doesn't feel overcrowded. We were all inclusive and the food was really good. Only slight negative was that it was hard to get served for drinks at times, especially lunch, which was only a problem for fruit juice for kids... Soft drinks / beer / wine were self serve. The staff were all very welcoming, friendly, and helpful. We didn't use the kids club through the day but the evening kids disco was well organised and did the job (same thing night to night but most people won't go to it every evening). Entertainment staff worked hard and did a good job with pool games, exercise classes etc. Pools were a good size and well maintained, and the main pool being heated was needed (April). Sunbeds tended to get taken up early but always managed to find some as some people went away in the afternoon etc. The rooms are basic but comfortable if juat using them as a base to sleep and dress then get out for the day. Lack of storage space when using a room as a family room and the bathroom was small but had a nice shower. Beds were comfortable but the pillows weren't to my liking personally. The lifts are busy at peak times having 4 together. We often got the stairs to a mid floor to avoid queuing at reception level to get to our room on the 9th floor. Sometimes the lift went up and down a few times before eventually going all the way up/down. Maybe it could be considered to keep a priority lift for 1 direction of travel during peak times? Overall, would stay again, but potentially bed and breakfast to explore the local restaurants more.

Helena Pickering

A wonderful hotel in a great location. Fantastic service, friendly staff and immaculately clean. Wonderful buffet breakfast in a large, airy space. We upgraded to prestige on our arrival which was worth it during a busy time. Out only suggestion would be that the drinks available to prestige customers during the prestige lounge hours should also be available for free in the main bar for those who wish to read, watch sport etc. thank you Miguel and all the staff

Jack Holloway

This is the second time we have stayed if in this hotel. The staff are very friendly, Miguel has been particularly helpful. The location is great. We did the Star Prestige which is great value for what you get. There is a good variety of food at the buffet, we were regularly served by Fran who gave great service. I’m sure we will be back again!

David Beattie

Excellent 4 day winter Jet2 holiday break, found nearby yoga, lots of great runs from the hotel, a good little gym onsite, a great Stretch class with Rosa at the hotel… Amazing breakfast buffet with great coffee and exceptional service… The hotel is older, but has been very tastefully refurbished and is impeccably clean. Great filter water machines on each floor are a nice touch. The entertainment team are exceptional, daytime poolside fitness and entertainment like aqua aerobics, how to make a paella, free to eat after… Plus the nighttime entertainment was genuinely fun and good, we anticipated we’d laugh at it, but it was great fun and good… Again driven by the exceptional entertainment team, especially Rosa who we found particularly friendly and we loved her stretch class 👌💪 We’re in our 50’s and did feel quite young at the resort 🤣 But it made for a quiet well mannered clientele… A perfect sunny winter training and relaxation hotel…

Lucy Tosh

Just back from this beautiful hotel. The location is great, short walk to shops and beaches. The rooms are spacious, get cleaned daily and restocked with tea/coffee, and if you end up getting a front of the sea....well....the view is stunning, especially the sunsets. In the restaurant there is a lot of choices to suit every palate. Evening entertainment was fantastic and the day entertainment was so much fun, which brings me to the staff. The staff are lovely, so pleasant and nothing is too much bother. I'd like to give a special shout out to Maria and the rest of the animation team. Event though I took part in some games (and usually came last!), the laughs and craic was worth it. A huge thank you to everyone there. We will definitely be back! Oh...nearly forgot, there's a few pools to choose from, the slightly heated one was bliss!! Loads of sunbeds, and not over crowded! Highly recommend. L.❤️🏖🌞

Adam G

A great hotel! Very spacious, open design with beautiful plants inside and out. Lots of areas dotted around the place where you can relax or sunbathe. Amazing views from the top. The food is very good if you're on half board and the snack bar near the pool serves excellent food at lunchtime. The beach isn't far away and there's a handy bus stop outside.

Stephen Whiteley

Lovely hotel, has all the facilities for families, young couples and those of us that are matured in life. Staff are very helpful, polite, and welcoming. Food is very good indeed, a great choice each day for breakfast, lunch and evening meals. Great entertainment each night well supported. Hotel is having a closure end of January for a refurbishment, costing quite a few million euros, 7 months closed. It will be very impressive, I am sure once completed. Yes it's needed because it's a little dated in area's. Love the Adults only area for relaxing, quietness and swimming pool facilities on top deck floor 6. All in all it's a lovely hotel and not too far from the front if you like beach and sea areas of El Duque.. *****

Natalie Webb

Brilliant location, very close to shopping and restaurants and only a short walk to the beach. Excellent service. The pools are great, and I love that there is an adults only one which is more peaceful! Buffet breakfast is great as there literally something for everyone. My only critic is that the gym is looking a little tired, and I feel that there were not enough plug sockets in the room. In the modern world they would benefit from some USB ports. And an upgrade to the TVs - but whilst on holiday how many people stay in and watch it anyway!!!

Ruta Mikiskaite

We stayed at this hotel for the second time with our 2 year old daughter. The hotel is great for families with toddlers, babies or older kids: very spacious, the staff is amazing, rooms offer enough space for younger more energetic members of family. We really enjoyed the proximity to the beach, heated children's pool, food for breakfast and dinner and music in the evenings. I don't think the animation team knows how to deal with younger kids (best for 5+), but they're nice and wish we'll. We were however sadly harassed by the neighbor guests who banged on our wall when our daughter was singing or playing in the room. Expect many many senior visitors in this hotel: most of them are nice, but there will always be a few who expect this to be a senior residence with no children around. As miserable as those people are - they can ruin your family's holiday.

Carley Inglesant

This is a huge hotel on the edge of Costa Adeje, it’s within a 10 minute walk along the costal path to Del Duque. The hotel is quite dated and in need of modernising. The bed was extremely firm, a mattress topper was provided when requested, and the pillows were also very lumpy. The walls are really thin in the rooms, so we did hear our neighbours TV every evening. The hot water in the shower isn’t consistent, and so the temperature really fluctuates. The buffet food was just ok, we opted for half board and were very grateful to swop our dinner for lunch, so we could eat out every evening in Del Duque or La Caleta. The long queues for freshly cooked food at breakfast and lunch was not ideal and frustrating. The staff and service were all fine, no issues. The kids pool was good, the life guard was quite strict though! The grounds were very well cared for, with all the plants looking well established and the view from all the pools over the rocky beach were brilliant!! There is a good supermarket within a 2 minute walking distance, along with a couple of restaurants. We paid £2,300 for 6 nights for 2 adults and 1 child for half board in the Feb half term via booking.com and it didn’t feel like great value for money, we wouldn’t book again at this price until the hotel has improved. The taxi to and from the airport was within 20 minutes and we paid approximately €36 each way, don’t pre-book transfers as it’ll be much more expensive.

Irene McDonnell

Rooms are a little dated and suprised no kettle in room and the shower is over bath. Grounds beautiful, great location, restaurant can be busy but staff are v attentive. Pools are cold but infinity pool amazing. Rooftop bar nice atmosphere. Piano bar has wonderful nightly entertainment. Shows downstairs but i did not go. Animation team are great with kids and adults.

Mark Hirschel

Stayed here quite a few times now and always a great holiday and hotel. The location is amazing, and the grounds are beautiful and spacious. My wife is vegetarian so was a bit difficult options wise at the buffet, there was a small vegan section but would be great for some of the meat based options to be a veggie option as well. But staff and service has always been great. If I was to ask one thing, it would be to change the beachfront entrance hotel sign to something more modern as it’s looking very rusty and tired and does not give off a 4* feel. Not too bad if that’s the only negative thing I can say. Looking forward to being back soon. Oh and my son says your foyer is the nicest one he’s ever seen. 👍👍

Anais Hendy

Overall had a lovely experienced. The rooms were very big and lovely. Cleaners always came in everyday to clean the room, gave you clean towels and everything. The only thing I would knock is the bathroom is slightly outdated and the hairdryer wasn’t the best but worked. The service was great, everyone was friendly and always on top of cleaning and clearing plates. Even the cleaners were very friendly as well as reception! Big variety for food, and I went with a fussy eater and they always had something to enjoy. Food wasn’t hot but it was buffet so I understand things can’t be perfect. The location was perfect, not too busy and a 20 min walk to a shopping centre. A supermarket is right outside the lobby which is great. The lobby is huge and usually has some sort of singer or someone playing an instrument in the evening. This is the 2nd time coming to this hotel and if I were to be picky, somethings we’d knock is there’s always been building work going on and is quite loud (Starts after 7am). We understand though that it needs to be done as they are busy all year round (we come in January) but no warning was given. Also you had to pay 2 euros for a day a kettle. Other than that, we enjoyed our time here!

David Hancock

Overall we'd recommend this hotel. It's in a quiet area with several good restaurants and a supermarket close by. The hotel has a clean, spacious feel with a large garden, excellent pools and plenty of sun beds. We were on a B&B package and enjoyed a hearty breakfast each morning. We were pleasantly surprised with the drink prices in the hotel and the food and drink prices in the local restaurants. The local beach is stoney but the lovely sandy Duque beach is only a short walk. A word of warning - don't book a standard room. They all face a building site and are close to the service entrance/road. The hotel made it easy for us to upgrade our room after one night to a sea view (well worth the money).

Anne McGilloway

I stayed at H10 Gran Tinerfe on an All Inclusive basis which I found to be very good value for money. The staff are, without exception excellent. The location of the hotel is brilliant, the beach is accessed by a secure rear door. If you want to join in the hotel's guest activity programme there's plenty to keep you busy, as well as if you're just looking to relax and recharge that too is very easy at the hotel. The food in the several restaurants caters for every taste and is of very good quality. The rooms are very comfortable, with huge beds and a great pillow menu. All areas of the hotel are very clean and well maintained. The pool area is very comfortable and clean. Sunbeds shouldn't be reserved before 10am, towels do sometimes get removed. Although if you intend staying on your sunbed that's no problem before 10am. There's varied entertainment in the evenings which is well attended by the guests. As a female solo traveller/guest I felt very comfortable and safe during my stay. I'd highly recommend this hotel.

Lily

We just came back from our holiday and I would like to share my opinion on my experience at the hotel. The hotel looked nice both outside and inside, and the staff were fantastic, very friendly and helpful. The rooms were beautiful and always clean. Food's good too. However, the pools were so cold that most just ended up in the jacuzzi or stayed around the pools. The pool water was colder than the water in the beach. One downside was that, even though it was an all-inclusive hotel, there was still a deposit required for beach towels (which you do get back). You also had to pay €1 per person every time you wanted to change it into a clean towel, which was inconvenient. The safe was also something you had to pay for. Booking dinner each day became frustrating as well. When ordering drinks like water, Fanta, Coca-Cola, cocktails, or beer, anything in the all inclusive deal, you had to keep scanning your wristband each time. Additionally, you couldn’t take a bottle of water or a snack from the main restaurant, which made going out for tours more difficult. For an all-inclusive, I felt a bit monitored as there was a lack of casualness or freedom compared to other hotels that I've stayed at. It was the small things that became annoying. But overall, the stay was really nice stay, and I'm still grateful for the memories there.

Henry Lynch

Stay: 17th–21st March 2025 | Booked via Booking.com | Approx. £750pp Let’s kick off with the basics: the hotel is about 15 minutes from the airport by taxi, which set us back around €25. No dramas there. Now, the fun begins: As soon as we step into the hotel, we’re met by friendly staff—great! But before we even have a chance to drop our bags in the room, we’re hit with “How much money would you like to put on your wristbands?” After a long flight, budgeting on the spot for the rest of your stay is the last thing you want to do. A poor start. The wristbands from hell: These blue wristbands are your golden ticket to pay for *almost* everything at the hotel. They’re itchy, irritating, and come with all the charm of a cheap festival wristband that you can’t take off. Ever tried sleeping with a damp, scratchy band clinging to your wrist? It’s like being mildly tortured by your own holiday. The best part? You’ve got no idea how much money’s left on it. Fancy a drink? Tap and pray. If you’re out of funds, congratulations—you now get to queue up at reception and chuck at least €100 back onto it. Sure, they refund unused money at the end *in cash*, but why make the whole system more complicated than it needs to be? And as for prices? Apparently, those are top secret. Staff flip a blank payment screen and expect you to blindly tap your wristband, crossing your fingers that your balance covers whatever you’ve just bought. Could be a cocktail. Could be the hotel. The towel saga: Day two, we attempt to rent towels for the sun loungers—€20 deposit which is refundable. Not ideal, but fine. Except you can’t use your magic wristband to pay. Okay, we’ll use a card. Oh no, the card machine’s not working. Brilliant. Staff kindly inform us there’s nothing they can do. Honestly, it wouldn’t have taken much to note our room number and let us pay later, seeing as they literally know where we sleep. But no, we were told to come back later like naughty school kids. Just a bit silly, really. The room: Ground floor with a stunning view of… a wall. Can’t complain too much for the price, but on night three, we had a COCKROACH leg it across the floor. Not the bedtime companion I was hoping for. To be fair, it’s a ground floor room, these things happen, but still—not ideal. And let’s talk about the beds and pillows. The pillows were long, oddly shaped, and offered about as much support as deflated armband. I couldn’t wait to get back to my own bed. Dining experience: Buffet-style food, but you’ve got to book every night despite it being included. Forget to book? No buffet for you. Honestly baffling. The food itself had variety, technically, but everything ended up tasting the same no matter what night it was. Like they’d just changed the labels and hoped no one would notice. Quality over quantity would’ve been better. The good stuff: • Staff lovely and helpful—credit where credit’s due. • Three pools: busy but we always found a sun lounger. • Evening entertainment: not West End quality but amusing enough after a few drinks. • Room (apart from our six-legged friend) was clean, with daily housekeeping and fresh towels. • Excellent location, with beach access directly from the hotel. Overall: 2/5 stars We had an okay time, but too many annoyances chipped away at the experience. It had the makings of a decent holiday, but from itchy wristbands to rogue cockroaches, it didn’t quite hit the mark. Wouldn’t rush back.

Marion Barnett

Smokers spoil this lovely hotel. Can’t enjoy the beautiful views from our room without getting a lung full of stinking smoke as the hotel allows it on the balcony, we had to keep our door closed as the room ends up stinking too. The room (privilege) is on the ninth floor, a long climb as the lifts are a nightmare. The room is spacious enough as a double. It has a giant bed (two singles pushed together) a fridge, that is virtually unusable as it’s full of chargeable minibar stuff, and a Nespresso machine, we also asked for a kettle, a bit difficult to use as there’s not many sockets. Very little storage, the bedside unit is only deep enough for documents. The shower is good, but again very little storage in the bathroom, it does have a bidet ( bonus) but the maid keeps removing the towel & not replacing it. The ac fan works but neither hot or cold and the nights have been very cold.. no extra bedding, although the pillows are great.The food is fabulous however the buffet breakfast is a horrible experience.. far too many people allowed in at once. This morning was particularly bad, luckily as a Privilege guest we could change our mind as (because we had time) we could use the a la carte. The staff are very pleasant and do their best.

Dee

Wenr here for 4 nites. Nice hotel. Good location. Clean and helpful staff. Reception staff offered us to sit in lounge whilst they checked us in to save us standing and waiting nice touch. Welcome drink on arrival. Funny thing is Lifts are slow arriving then you have 2 seconds to get in before they close haha. If your not all inclusive then food options can be boring after couple days as 1 main buffet restaurant and similar food daily. Huge amount of choice. However chargeable ala carte restaurants on site which i didn't try. Despite paying for half board option small charges are so annoying like paying for your towel to be cleaned really irritated me. Never heard such nonsense. 1euro each time you change it . They should just include charges within which ever package you do. Also 20 euro deposit.. I also think you should get a drink with your dinner included again messing around and taking up staff time with small payments here and there. 1 suggestion was to provide dressing gowns for guests in your room. Then when I had a courtesy room on the last day they had gowns in. So we had¹ just not realised we should of had them in in our rooms which was annoying. Large pools areas with plenty of areas to sit and comfy sun beds and other beds. No fighting for beds. Well bare in mind it was Jan and apparently hotel was full. Lots of activities during day to break up day. Events team were lovely. 1 main issue we had was swiftly resolved by the reception manager his name I forgot.. We basically booked a courtesy room on check in and on last day the reception lady said sorry no courtesy room available. Then after further questioning she suggested taking a courtesy room 3 hrs earlier which was annoying as we wanted to get most out if the day go for lunch and sit in the sunshine. She was a little rude but when I spoke to manager as we had missed our lunch day out he added lunch complimentary for us which was a nice touch. So issue was quickly resolved. When I went to courtesy room seemed there were 2 or 3 available so unsure why lady had said their were no courtesy rooms in the first place.. just a little confusion. Location was good. Depending what you want. Turn right from entrance and walk few minutes your in Veronica's bar area full of kids and lively music lol and if you turn left either along main road or beach and you get to the marina area with shops and more classy bars and a couple.nice beach clubs...

Lorna Patterson

Stunning hotel. Came for our honeymoon. Greta late check out at 12. Welcome drink on arrival, pool towels refreshed daily, room cleaned to an incredible standard with coffee machine, water and sun loungers on balcony. Big walk in wardrobe and amazing shower. Love the hotel app from The TV. Poolside is lovely, as is roof top pool with amazing views. Breakfasts were so fresh and varied and staff can’t do enough for you, service is rapid but not at all harassing.evening drinks were lovely and staff so professional. Great location and very quiet , will definitely be back.

Jibola Olowe

The reason for my rating are; This is a hotel for the elderly. It felt like a retirement home. Very quiet, no life, no music and the services were below par. Also, all inclusive is a scam do not buy I!! You are better off eating else where as the quality of their food is really low. Don't expect anything spectacular here.

Kate Ellis

Lovely hotel in a great location. Staff were friendly and helpful. Guests never spoke! My room was nicely decorated and a lovely size, however it was under the sun deck by the upper pool and the noise of sun beds being put out and taken in every day was quite noisy (8am and 6pm).

Cath Peach

Positives- very clean. Great location. Lovely heated pools. Comfy sunbeds. Not so positives - no atmosphere. Lack of plug sockets in room. Hot food at breakfast was just about warm. Lack of info (there is a pillow menu if you're uncomfortable, ask at reception-i only knew this from a previous review). Doves, at times, flying inches from your head by the pool! It's a relaxing hotel. Heated pools are a must in January!

Jóhanna Þorvaldsdóttir

If you want quiet, cozy atmosphere while you relax in the sun, this is the place. Grown-ups only, so if you travel without children, consider this hotel. Mostly elderly people, but they behaved 😅 Staff so helpful and nice, everyone so happy. The room was cozy, location of the hotel perfect.

Emmaxftyuyhu Andrews

We had a lovely week and enjoyed some much needed winter sun. Our room was great ...a two bedroom, two bathroom apartment with sea view(an excellence room which is well worth paying a bit extra for) The service was good and staff were lovely. The location is excellent with the beach on the doorstep as well as shops and restaurants. Can be a bit noisy due to this but we didn't mind. The pool area is clean and we always got sunbeds. We were all inclusive with 3 teenagers. The breakfast each morning was lovely. We ate in the smaller restaurant on the seafront which again was for 'excellence' guests. Freshly cooked omelettes and crepes were delicious along with standard continental breakfast and freshly squeezed orange juice ! Lunch was good in the snack bar with burgers, meats and cheeses, chips, pizza on offer. Dinner was a bit hit and miss. We didn't overly enjoy dinner in the buffet restaurant but did enjoy the seafront restaurant one evening. We also chose to eat out 3 nights as the dinner options were not really to our taste although the offering was plentiful. We would definitely recommend this hotel

Lauren O’Shea

I stayed here around 2 weeks ago with my family for a week and I really enjoyed my experience. The staff were all so kind and friendly especially Nancy in the restaurant. The food selection was great, suitable for all types of eaters. Our room had a nice view of the sea and was spotless too. The kids club had loads of activities suitable for all age groups, even adults. The pool was taken care of well and we never had trouble getting sun-beds, no matter what time of the day it was. If you’re looking for a hotel in Adeje this is definitely the hotel to go to, it ticks all of the right boxes and is worth the price you pay.

Lilija Gaseniene

Wonderful hotel with an incredibly helpful staff in every situation. The rooms are clean, the food is excellent, and there are plenty of activities for kids. A huge thank you to the amazing animators, who made our stay unforgettable! Their energy, friendliness, and constant smiles created a fantastic atmosphere. Special thanks to Giorgia, Daniel, and David for their dedication and enthusiasm – you truly made our vacation special! The only small downside was some noise from the surrounding restaurants in the evening and at night, but this didn’t take away from our overall great experience in this hotel.

Al G

We had a great time at this hotel the rooms are really good, clean and nice view of the beach and setting sun in the evening. The buffet is good quality and plenty of choice, at peak times it is very busy and loud but it was warm enough for us to sit outside so we found it much calmer outside closer to the pool area. Our children enjoyed the water float activities in the pool in the afternoon and our youngest child was pleased to win a medal for a painting competition. The location is convenient, we had a day out to see whales on a boat and walked to Aqualand to try out the slides and watch the dolphin show. Weather was perfect if you want to be able play on the beach in the middle of the day, not too hot.

יעל פולק

All in all it's a very good vfm hotel. Family room by the pool was excellent. Good service and child oriented. The only downside was the food. Our base was half board and the food just wasn't good enough. It was also very disappointing to discover the at dinner you have to pay even for water. We would recommend the hotel but with no meals

Rahman Miah

Great hotel for families, however the best thing about this place was the amazing staff. They are very exceptional and very hospitable. My partner lost her gold bracelet and upon letting reception know, was found not too long after. They were on hand for everything and provided excellent service. Really makes the stay impeccable.

Tivadar Limbacher

Mixed experience, definitely not 5* but also not too bad. Breakfast was quite good for example , and also the (free with half board but hard to reserve) Italian dinner was amazing (except the dessert). The views from most of the rooms should be good, we got the direct ocean facing... just wow, amazing. Pool area is also clean, nice, beautiful. The buffet dinner is quite bad, not worth it. Spa is pretty old and underwhelming. Spring mattress. Bathroom items low quality.

Marianna

The Roca Nivaria Gran Hotel is a good option for families, especially those with young children. The hotel offers a crèche and kids' club included in the price, which is a nice convenience. There is also a comfortable heated saltwater pool and a kids' pool, both well-suited for families. The hotel is designed with families in mind, so it’s easy to navigate with a stroller. The location is beautiful and peaceful, ideal for walks, though the area is quite quiet with not much in the immediate surroundings. If you're looking for a more active area, this might not be the place, but for those seeking relaxation, it works well. Regarding food, it is standard for the region. While you will find something to eat, the overall quality might not stand out, and the kids' menu is limited to items like chips, macaroni, and cupcakes. As Tenerife isn't particularly known for its culinary scene, the food at the hotel is in line with the general standards on the island. In terms of value for money, it’s a solid choice for a short stay (around 4 nights). For families seeking comfort and convenience, Roca Nivaria Gran Hotel provides a decent experience at its price point.

Don Reviewleone “The Critic with No Filter”

Beautiful hotel with great food, but inflexible room service The Roca Nivaria Hotel impresses with its beautiful and well-maintained property and relaxing atmosphere. One of the highlights is the excellent food – as a vegetarian or vegan, there is a wide selection and many delicious options, which is not always easy to find! However, the inflexible room service was a downside. When we returned from an excursion at around 2:30 PM, our room had not been cleaned yet. Just a few minutes later, the housekeeping staff knocked and wanted to start immediately, leaving us with barely any time to change before heading to the pool. It would have been nicer if they had been more accommodating in this regard. Overall, it's a lovely hotel, especially thanks to its cleanliness, great location, and excellent food.

Jan Dietrich

Had an unfortunate room experience. Water was dripping down from the roof in the bathroom. Specifically from the lamp in the roof. (video shows the incident) quite worrying with the electricity right next to it I can totally understand that some technical problems can happen, but I hoped for a better reaction to our unfortunate situation. We had to pack our stuff to change rooms and had to wait ~1 hour for our next room to be ready. The incident was frustrating and energy consuming especially with a baby. Unfortunately we did not yet receive a satisfying compensation for the incident. They offered us a room upgrade and a spa voucher, both of which didn't bring us a better experience. (I inspected the room upgrade. nothing special) I asked for a consummation voucher, which I'm sure is the easiest thing to improve our experience. Update: They delivered an apology letter.🙄 I will happily change my review and rating as soon as they can offer us a satisfying compensation.

James Carey

Our second year staying here, and it didn’t disappoint. This place is perfect for families with young children. The staff work very hard to make the experience here relaxing and fun for children and adults, always doing so with a genuine friendliness. Endless activities, entertainment, high quality food, and the whole site is very clean and well maintained. Above all I would rate the safe and positive atmosphere this place exudes, allowing parents to relax knowing the children are safe and having the time of their lives.

megan

I stayed here at the end of January through to the start of February for a week all inclusive with my partner and 2 children (ages 5 and 7). We all thoroughly enjoyed ourselves, it was my partners and daughters birthday whilst we was staying here and the entertainment team went above and beyond to ensure they had a brilliant birthday! The entertainment team really do make the hotel they made our holiday so rememberable and we will definitely be back! Stefan and Andrew was both amazing at their job and amazing people they made our experience the best such lovely people! The food is also very good and varied so there’s stuff for everybody! The splash park for the children is great my kids never got bored. All in all an amazing holiday and we will be returning no doubt!

Gillian Galbraith

Tagoro is an excellent hotel. The food is lovely and has loads of different options. The entertainers are amazing, loads of activities throughout the day for kids and adults. Gave 4 stars for location as it is a little further up than i would usually stay but would cost 5-10 euros for taxi and shops etc are easily accessible.

Richard Harper

Just returned from a wonderful stay. Lovely hotel, very family orientated and a great choice if you have children. Rooms were spacious and clean, have all the amenities you’ll need. Only one restaurant, but the food is excellent and varied choice on offer. They have themed night which are great. Location is 20 mins from the beach area. Not a great distance, but slightly uphill on the way back. Only a 20 min transfer from the Southern airport. The staff, however, are what make it. They are fabulous and always happy to help. I would happily return in the future and would wholeheartedly recommend.

Scott Vaughan

My family and I stayed at Tagoro on a recent Christmas holiday trip to Tenerife. My children are 11 and 7, and found the provided animation/entertainment quite fun, they especially loved the random games/etc that were organized during the day around and in the pool area. We stayed for 11 nights and I (as a meat eater) found the food selection quite varied and tasty. Never got tired of the offerings. My wife, however, is vegetarian and felt slightly limited in options compared to the meat eaters...which is to be somewhat expected since it is an island vacation and there were many great fish options (but unfortunately, she does not like fish). This would be my only suggestion: to try to offer more varied options for vegetarians who do not consume fish. My children never had a problem finding something to eat and especially liked the ice cream/dessert bar offered in the dining area and outside/pool snack area. I found the resort very clean and staff friendly. Very easy to setup excursions through the property, as well as airport transfer. They also offered a shuttle to various parts of town on certain days of the week, which we appreciated. The walk to the ocean beach is not bad, although a bit of a hill for older people, but as an active person in my 50s I found it a breeze to explore the area and take walking trips to the beach/surrounding shops. Would definitely consider staying again, if ever in Tenerife!

Tim Wild

Absolutely loved this hotel on our recent visit. Our welcome was great, very efficient as we were a group of 5 couples and we were offered a complimentary drink which was a nice touch. Rooms are great traditionally decorated with a lovely walk in shower. Breakfast was amazing with so much choice, we have stayed in 5 star hotels who's breakfast was not as good as this. Also all the staff we encountered in the mornings were friendly and helpful. The pool was a lovely temperature (early April) and sunbeds were always easy to find even in our bigger group, not sure what it would be like when at max capacity as they were close together in some places. Also alot of days they had live musicians playing on the bridge over the pools which was a lively touch as they were all brilliant. The location is perfect for exploring bars and restaurants as there is a promenade right outside. But our favourite place was the Sunset bar to sit overlooking the ocean with a drink where the bar staff were excellent. Also the outside gym overlooking the sea was stunning in the mornings. If ever we return to this area of Tenerife we will be staying at this hotel, thank you for a wonderful stay.😍

anne scarclose

Beautiful hotel, great staff. Rooms were comfortable with good beds & bed linen. Sadly lacked tea & milk supplies so were often unable to make ourselves breakfast tea. When mentioned we were brought coffee & flavoured teas but unfortunately not what we needed . The food was excellent as were the restaurants & staff, well looked after, nice relaxing music made the ambience special. The pool area was overcrowded , not helped by people being allowed to put towels on to save beds!! Sometimes rows of beds were left unused for hours . Pool attendants allowed this despite seeing people searching for beds . Definitely needs looking into. Spoils the lovely area. All in all though a lovely hotel.

Philippe Baert

Stayed at the hotel for a week. We thought it was fantastic! Pleasant reception with a drink and a cooling towel. The hotel has a very pleasant vibe, beautiful appearance and is very well maintained. Ideal location with direct access to the promenade. The room was spacious and was cleaned daily by the friendly maintenance staff. Breakfast incredibly good, everything was there. We loved the little details that set the hotel apart like the live music by the pool, the sunset bar and the gym with a fantastic sea view. Some points for improvement: The hotel must find a system to prevent the reservation of sunbeds at the pool. When we arrived at the pool after 10am, all the good sunbeds were already taken, even though no one was there. Water should be provided free of charge, now you could only take water in the gym. The prices for water in the minibar are exaggerated. All in all we had a wonderful stay, we will definitely come back!

Ruby Harman

This was a lovely hotel, I would love to visit again! There are so many bars and restaurants to choose from with a large pool area. The rooms are spacious, comfortable and clean. The bathrooms are really nice. All of the staff were very kind and attentive. The gym was amazing! Even if you don’t work out, you’ll want to! We also attended a yoga class one morning, which was the perfect start to the day. There are loads of classes to choose from. The breakfast buffet was the biggest I’ve seen! They literally had everything to choose from. There are lots of local shops and the views are incredible.

Beppe Licari

My wife and I had a room on level 9 with spectacular views from sunrise to sunset. The bed is large and comfortable..slept really well. The choice of restaurants is excellent. We particularly liked the US themed one. It was Christmas time, and although the hotel seemed to be full up, there was always space by the pool, the gym and at breakfast time. The hotel is close to the promenade and we enjoyed walking both directions. Fantastic overall and would definitely go again and recommend to friends.

Aribranni

The hotel is beautiful, it is located in an area of Tenerife where it is mostly sunny. From the moment I arrived I felt very welcome. Noemi, from the public relations team, was very nice and showed me the pool and some areas of the hotel with great kindness. I found the pool spectacular, quiet and with beautiful views of the sea (attached photos). Then in the restaurant I was served by Sabrina, who was very attentive, explained the buffet, and accompanied me to my table with a smile. All the staff were friendly and professional, very nice 😊😊.

Jan Van Win

This is an amazing hotel. We stayed here end of March 2025 and we enjoyed every bit of what they had to offer. The buffet, snackbar and restaurants offer a very high quality of food. Any cocktails are served with picture (& taste) perfect excellence. The rooms are beautiful, so are all the (very well maintained) facilities. The gym is OK and open 24/7. We did not test the Spa. There is a nice buffer between the family pool (which has an amazing water castle, by the way) and the other pools, so don't be afraid of any disturbance caused by kids being loud or so. The staff is genuinely friendly and offers great service.

Lewis Barker

We had a fantastic stay at H10 Atlantic Tenerife in January for a week. From the moment we arrived, the staff were incredible — so welcoming and attentive, making sure we felt at home and had everything we needed. We went all-inclusive, and the food was top-notch. With access to three different restaurants, there was always something new to try, and the variety never left us feeling bored. Plus, the drinks options were plentiful, and it was a nice touch to have our minibar regularly stocked. Our family room was spacious, spotlessly clean, and well-equipped. The access to the balcony and the pools was a great bonus. The hotel itself was immaculate, and you could tell everything was well-maintained and run smoothly. A highlight was the free photographer service — we had a fantastic photo session with Jonas and his team, and the photos were beautiful. The underground parking was secure and convenient, and the hotel’s location was ideal. It was easy to get to from the airport, and we were able to take plenty of walks with our pram, with lots of family-friendly areas nearby for exploring. The gym and wellness spa were also excellent, and we enjoyed some wonderful massages during our stay. Overall, we would highly recommend H10 Atlantic Tenerife to any family looking for a relaxing, well-managed resort. We’ll definitely be booking again for our next trip!

Georgia Handscomb

We stayed at the H10 Atlantic Sunset Hotel with our 18 month old for a week. Couldn't fault the hotel from the facilities available, cleanliness and the staff. The half board food options in the market place restaurant were varied and freshly cooked. We went out for lunch every day and walked to local restaurants on the sea front which were between 10 minutes to 30 minutes walk along the coast. Although we couldn't leave our daughter in the kids club due to her age, she was able to use the toys with us supervising. Would highly recommend to any family. We had a great stay ☺️

Andy M

been a few times now. mainly for the family friendly facilities but the service is excellent and we've noticed the same staff here year after year which must say something. rooms are large, clean, modern. food is varied each evening. special shout out to Ricardo in the main restaurant for making us feel so welcome even though it was busy Easter hols.

Marina McCullagh

Isolated at the top of a hill, at the top of Adeje, the location is dreadful. There is no minimart or even a lollipop to be bought anywhere near, and considering we were in a self catering apartment, the lack of groceries near by other than a 15min walk down a giant hill (which you have to walk back up with said groceries) is bizarre, especially where the food options are limited. The hotel is also designed without health & safety in mind, with multiple tripping hazards where ramps are immediately alongside steps & stepped walkways are concealed by sand pits. We were also without hot showers for 4 days before the problem was resolved. On the plus side, The Buffet breakfast is fab and the cleaning staff & Camilla in reception are exemplary at their job.

Ian O'Regan Cazabon

What an amazing place this is. From the moment we arrived we were greeted by Corina and Gerardo who couldn't have been more helpful. The hotel is absolutely beautiful and modern. We stated in the 1 bedroom suite with whirlpool. The room was lovely. Island kitchen, huge balcony with 2 day beds and dining table. The bedroom was very spacious with a large wardrobe for 2. Taking our 2 year old they also provided a spare bed. They also have a soft play room with 2 really friendly child minders there who were always doing arts and crafts, making balloons and making the space much more than just a play room. There are far too many positives with this hotel to list but what really makes it are the staff. I wanted to make it a special occasion as I was proposing to my girlfriend and Camilla the guest experience coordinator was just fantastic. Whatsapping, and even came in on her day off to arrange the special occasion. Her and Gerardo decorated the full room with rose petals, champagne, chocolate and balloons. The also filmed us coming in and arranged music. Camilla made the experience so special for us. Having stayed in 5 star hotels in the past I always find guest experience managers to be very in your face and salsey but Camilla was so sincere and genuine. Her involvement in the proposal was just as special for her. She is an asset to the hotel. Gerardo who is just brilliant showed us up to the room and told us everything we needed to know about the location. Javier was brilliant with restaurant recommendations every night when we were stuck for ideas. There is a large hill leading up to the hotel from the town but the hotel have that sorted. They give you free taxis down to the beach and the shopping centre from 9-5. They have 2 unbelievable restaurants in Kar Bon and Char. Where we ate and were really impressed with. As well as the breakfast buffet. Great choice and the food was tasty. All round a 10/10 experience and we will definitely be back.

Kirstine Farrer

Just back following a superb stay - it was by far our best holiday in Tenerife.All the staff helpful especially Corina and Marisa. Our Suite had spectacular view over the bay for the New Year fireworks display.

Stuart Jackson

We went here for our family summer holidays and had the best time ever. This hotel is just amazing and we didn't want to leave. Spotlessly clean, amazing food and the best staff in the world that make you feel like you're a rock star. Rooms are cleaned to perfection everyday and well stocked up with fresh towels, toiletries, tea, coffees and so much more. Outstanding view from our room which we had the suite with its own private pool and beach on our balcony and cannot recommend this enough for a touch of privacy and chill time for the family. The BB bar is fantastic too with amazing views also with the best staff in Tenerife that make you feel so welcome to serve you great food and great drinks which is also the same with the downstairs breakfast restaurant amazing staff and food with sooooo much selection of top class foods. At reception you have the most wonderful, welcoming, super friendly staff that are so helpful with any of your needs. Also a big shout out to Camilla ❤️ who is just the loveliest, most pleasant person in the whole world with the biggest brightest smile😁, a real joy to talk to every morning and made us all feel extremely special and is an asset to the hotel... I could go on and on about all the great things about the hotel, but you got to book it and get the full amazing customer experience for yourself. Hotel baobab is meant to be 5 Star we give it 6 star ⭐⭐⭐⭐⭐⭐. We look forward to coming to see everyone again, from the Jackson's @ TE 011.

Katie C

Stayed at the Baobab Suites for a week's holiday to Tenerife in one of their Divinity Lago rooms (1 bed suite with a hot tub). Firstly, the view from our balcony was absolutely 5 star, well worth the money we paid for the hotel. It was amazing seeing the mountain range one side, and having a sea view the other side and especially nice looking at this view at night in the hot tub! We loved the breakfast boxes - would highly recommend getting those and eating them in your suite as it is all locally sourced products from around the island, super fresh, and amazing it is all included in the price. We did also visit the breakfast buffet a couple of days and that was good too. I wish there were a few vegetarian alternatives for the sausages/bacon but to be honest there was still plenty to eat and we didn't go hungry. For dinner options we went to the BB Lounge on our arrival day and ordered room service from them as well during the stay. I would say the food is okay, and we weren't too blown away by it. Staff were very friendly and accommodated when we wanted to make a meat dish vegetarian though which was nice. The room service cost of an additional 20 Euros for them to walk it round to the room is a bit steep in my opinion though. We had a hire car for the duration of our stay and they kindly reserved a spot in the underground car park for us. If you don't have a hire car, reception will call taxi's up for you whenever you need and they arrive promptly within a couple of minutes which is nice. For certain areas as well you can get a voucher for those taxi journey's to be free too although it seems quite a limited area as we couldn't get into central Adeje for free by cab. Staff were very friendly and helpful when we needed them to be, and there were nice little touches like local chocolates left on our arrival day and departure day and a local bottle of wine. We did have a few small issues whilst there though which has stopped this being a 5 star review. Firstly there is cleaning every day and fresh towels which is nice, however the floors can still sometimes look a bit dirty and the indoor sofa and all the furniture on the balcony did look a bit grubby and could do with replacing or deep cleaning. The hot tub was fantastic but the first day we got there we pulled back the cover to find the cushions were grubby but more importantly that there was a yellow bacteria line all around the tub. We raised this with reception and someone did come out and clean this for us and then did visit every day. On our final day there the hot tub did start to smell a bit damp which could explain how the cushions on it were grimy and that build up occurred, so I don't think the water is changed in there for the duration of your stay. Secondly, we had a couple of issues with the door lock for our suite. The first time this happened my partner had to run downstairs 3 times to reception as they didn't seem to want to send someone and eventually they did send a maintenance man up with us to take a look at the lock. Lastly, we booked massages at the hotel and we received on the day notice that they needed to move one of them due to a member of staff having broken her foot the day before and her colleague being completely booked out the rest of the day so they couldn't accommodate both. Completely understandable and we did manage to cancel these free of charge because we had plans the rest of the week so we couldn't quite fit them in. But I feel perhaps more staff in the wellness centre might have helped this situation and it was a shame we didn't get to experience them. Overall it was a special stay with a gorgeous view and we certainly miss it now we're back in rainy England. It is in a nicer part of Tenerife with great restaurants in La Caleta within a 5 minute drive, and close enough to be able to get to central Adeje without being in it so you get that separation. Would recommend.

Pascal J.

We stayed for 1 week in a Villa with private Jacuzzi on the balcony with great Seaview. Very friendly and helpful staff everywhere. The only negative was, that in the adults-only swimming-pool, where anyway some kids. The kids have their own swimming-pool. Highly recommended resort. Would definitely return again.

David Campbell

What an amazing hotel, will definitely be back. The staff are amazing and what make the hotel so great, each staff member we interacted with was so friendly and accommodating. It really is a credit to say the hotel treats it staff when you see how happy each staff member seems to be. Breakfast was delicious with all the options you could ever want available. Our hotel room was lovely and big with a great view down to the sea. We really enjoyed the gym as well as the classes such as yoga and pilates that were on offer daily. Can't wait to return!

dorine thienpont

It was a pleasant hotel, though a bit outdated. The rooms were dated. Everyone was very friendly. The breakfast was perfect, couldn’t be better. The dinner varied—some evenings were better than others. Allergies were well indicated. A big thanks for the welcome gift. Felt very welcomed.

Elena Carpenco

The best experience I’ve ever had! So nice place, we had room with possibility to walk at the garden. Every day started with bird singing. The buffet is beyond of my expectations, especially breakfast. Very wide range of delicious food, with possibility to have breakfast outside looking on the ocean. In the evening when we came, magical sounds of harp were heard. The hotel staff deserves special praise, everybody was so friendly and smiling, so you feel really happy to be there. My sister had birthday during our stay. The hotel prepared special gift for her and it was really outstanding, she was very surprised and happy! Thank you for our amazing stay, it was like a paradise on the earth!

Matt Willcock

Amazing hotel up on top of the hill in adeje, overlooking the ocean. We only ate here at breakfast but that food was great, loads of options all very high quality. Several different pools, good for hanging out poolside. It's about 20 minutes walk into town, very doable, but taxis are under €10 back if you don't want to walk back up the hill

Dario Giordano

Stayed here for 5 days with my partner. Very welcoming hotel with everything you need. The cleanliness is amazing. We went all inclusive and got to enjoy the wide variety of food each day for the breakfast, lunch, and dinner. Santiago pool concierge was brilliant and had the poolside organised to perfection. Would highly recommend staying here and I wouldn’t hesitate to go back.

Lesley Simpson

Me and my husband came to this hotel on 21st Feb for one week. I have given this hotel five stars! From the moment we arrived we have been made to feel so welcome. The hotel is beautiful, clean and all of the staff are so helpful and kind. They can’t do enough for you! The hotel room is gorgeous, we could use the mini bar as part of our all inclusive. The room was clean and well decorated. The cleaning staff all very friendly and made sure our room was cleaned everyday! The food is absolutely beautiful! Lots of choice! We got one night in the Gourmet Market for dinner and that was also fabulous! The cocktails are lovely and it’s all good quality alcohol on offer with the all inclusive package. We love love love this hotel and the wonderful experience we have had during our stay. It’s also in an excellent location in Costa Adeje! Thank you to all of the excellent hotel staff! All of the staff seem to enjoy their job at the hotel, lots of smiles and laughter! You won’t be disappointed if you book your stay at this hotel, we have zero complaints and feel well rested.

Wei Wen Tan

upgraded to star prestige and honestly the best decision ever - staff, service, rooms and facilities (top floor pool and free flow bar) were way above our expectations and wouldn't hesitate to come back again next time! highly recommended! late check out was especially great as we had abit more time to explore before our flight in the evening!

Diane McMullan

We spent 24 nights at this hotel . We had a wonderful holiday . We went half board and the food was first class so much choice so fresh and staff so helpful. We were unsure about going half board as we heard some negative reviews. Breakfast and dinner just amazing. Special mention to Andrew in entertainments who also did some fitness classes . It was well worth going to his classes he explains everything and makes you feel tip top. We have never gone Star Prestige and have no desire to go as we had more than enough where we were . Will certainly be back to this beautiful hotel.

Julie Barlow

The pool has started a new system of booking sunbeds which I understand has some problems. However my opinion is it works and just needs time to embed… Carmela is excellent, helpful and made our stay perfect! Hotel perfect no complaints or suggestions to make. Good outstanding

Barry Jacobs

As regulars to this resort and having stayed in several hotels, this is by far our favourite. We were looked after so well by all the staff. A big shout out to Joe and the pool bar team, and The lovely Mary in the shop. Our room was amazing. The best buffet breakfasts and lovely staff. Can’t wait for our next stay here.

Tim Key

What an amazing hotel. The facilities are wonderful. The lovely large salt water pool was my favourite and the sun loungers overlooking the ocean. The best part however are the staff. All are so friendly but I want to particularly thanks Mary the Italian lady in the shop she was so helpful and kind to me, Esther in Alma's bar for her wonderful service and Paolo on concierge desk who helped me with a trip I had booked. Cannot recommend this hotel highly enough I would love to go back.

Ieva Zemkauskaite

Probably the best hotels we stayed in 10 years of coming to Tenerife. I believe ir was recently renovated, the rooms are amazing, great bathrooms, beautiful lighting. The room has lots of mirrors, an ironing board with a clothing iron. The hotel is not too big as some are like a small city you need to walk through to get to the pool or the beach😅 The service was amazing, everyone was very kind and kudos to the cleaning ladies for keeping the room so tidy 2 times a day😵. The breakfast buffet was inclusive but I would have liked to have more warm/cooked options. The hotel has two pools - the smaller freshwater pool is warmer and the saltwater pool is a bit colder but bigger. The hotel food and drinks are a bit pricey but good quality 👍🏻. All in all, would recommend to everyone - from families with small kids to larger groups of friends or families.

Barinov Mihail

This is a very nice, modern-looking hotel, perfect for older guests or anyone seeking a calm and relaxing atmosphere. The breakfast is good, although it sometimes lacks variety over several days. The location is peaceful, away from the busiest areas, yet just a 15-minute walk from the main attractions. The beach is also conveniently close. However, it’s not always easy to find available sunbeds near the pool, as some guests reserve them with towels and then leave for breakfast. Unfortunately, the hotel staff doesn’t seem to address this issue. I booked a Garden View Suite, which was spacious and very comfortable. As a suite guest, I enjoyed several additional benefits, including an extra meal served in a separate VIP lounge near the pool. This was particularly convenient for midday snacks. The suite also came with a complimentary bottle of wine and snacks, as well as 90 minutes of free access to the wellness zone for adults. The wellness area, however, was underwhelming. It featured a few pools and a hammam/sauna, but the sauna wasn’t working during my stay. I wouldn’t recommend purchasing access to the wellness facilities.

Tom Beeton

I recently returned from a 8 night solo stay for some winter sun. It was one of the best trips I’ve had in a while, the hotel is faultless, the staff can’t do enough for you and it really is a luxurious place to stay. I ate in all the restaurants on site and all were superb, again with superb service. I recommend it to everyone, and it’s also the perfect place for a solo trip. I enjoyed it so much, I’ve booked to come back again in June! Can’t wait to return!

Dylan Andrejczuk

It’s not even the end of my vacation yes and I couldn’t wait to leave this review. I’ve been to many 5 star resorts in my time and this is the only hotel I’ve been to that ACTUALLY IS A FIVE STAR as they say! The views, the food, the staff, the facilities.. everything is absolutely amazing. The only minor issue I had was no iron in the rooms but the staff kindly lent me one for an hour so I was able to iron all my clothes and hang them up. Room service was excellent and free continental breakfast included with the room (I booked superior double) lovely heated pools, delicious food, delicious drinks, free pool service, staff are happy to help with everything and make sure you are relaxed. Just perfect, I’m so impressed! If you’re thinking about booking, don’t hesitate you won’t regret it 😊

Lorraine Moore

What a beautiful and elegant' hotel. The staff are incredible. There is direct access to the promenade and beach from the hotel. Pool side service is excellent. Nightly entertainment is better than expected. The hotel provides towels which are fitted to sunbeds and don't blow away. On check-in we were given the option of fresh sheets daily, or every 2nd day. We were also asked if we wanted fresh towels twice daily. Coffee capsules, water and chocolates replenished daily. Location excellent. Breakfast excellent. Complimentary drinks offered on arrival and we were directed to a bar adjacent to reception, where we got the friendliest welcome, along with our drink AND some tapas. Parking is free. On arrival a valet parked our car for us. Apparently the car park has a lift directly to the hotel.👍 We cannot fault this hotel and will definitely be back

Jakub Kolář

As mentioned in previous reviews, the security staff at this hotel is not particularly welcoming. My family went ahead to the bar, as it has a great reputation. They were not hotel residents, but visiting the bar without being a resident had never been an issue in previous years. I arrived later than my family, dressed appropriately in a sweater and dress pants. Unlike them, I was stopped by security and asked what I wanted. I politely stated that I was going to the bar, but I was told that it was for residents only. I explained that my family had just entered and that they were not residents either, so I didn’t understand why I was being denied entry. The security guard then told me that someone from my family had to come and get me. Eventually, they let me in. Once inside, the staff was excellent, and the drinks were fantastic as always. However, I find the security’s approach confusing and frustrating—lying to me and forcing older family members to come down the stairs just to escort me in, as if I were a child. I don’t believe this is the first unpleasant experience with the security team, and I think a solution should be found. I would love to visit the bar again, provided I am not unfairly denied entry next time.

david ensor

I have stayed here before but I was not happy with our room G220 as I explained on leaving. There was a waterfall outside the room which was very noisy until 7pm, but much worse was the bathroom had a bad smell of drains. We were only staying for one night so I did not make an issue of it, but it is just not good enough in a five star hotel. When we stayed before our rooms had a much nicer outlook so that was a disappointment as well. Our bags never came to the room either and we had to go to reception (after 2 hours) to request their delivery to room- again not good enough. Bar good and breakfast too.

Lisa Walker

We are currently day 4 into a week stay at this hotel , I'll start with the positives , beautiful grounds and hotel is kept immaculately clean in all areas . The staff are all incredible, very hard working and nothing is too much trouble. The rooms are spacious, clean but a little outdated. The food is in our experience pretty average and very basic /bland compared to other destinations in the world we have travelled too, but it's plentiful and something different to choose from daily if your used to very basic ,unflavoured food,personally we don't really like a buffet evening meal and we presumed they would be a couple more dining restaurants included in the full board package we booked so this is a little disappointing. We have had to eat out at other restaurants as we can,t face eating the same bland repetitive cheaper option food.The charge of water with meals is confusing, understandable other drinks charged but water should be included with meals with no extra charge as it is in most other destinations. In hindsight we wouldn't have booked the full board option as we are what you call very big foodies and have eaten all over the world so we are disappointed with the overall food quality. The pool area is gorgeous ,but so so quite even a very quite bit of background music would make it feel less like a library, just feels a bit lacking in atmosphere. After reading reviews before we arrived then arriving we have come to the conclusion that a good majority of these reviews were written by an older clientele. We are alot younger in age to the majority of guests and so therefore think that the hotel description should have a caption stating fantastic hotel for over 60years of age , as it would be more suited to that age group unfortunately we are a younger age group and it's definitely not a hotel catered towards the younger age groups. Maybe if this is stated in the description then we wouldn't have been misled by all the reviews. If it was a loud over 18,s holiday then the description would state that and we definitely wouldn't book that either.Nothing against anyone of the older age group but it is very misleading towards visitors who are not in that age bracket. The price of the full board package we paid doesn't reflect with the experience we are having and it's been very costly for this type of holiday. Also paying extra money to use the spa which is part of the hotel is ridiculous and very greedy.Never in 30 years plus travelling have we had to pay extra for a spa area in any hotel around the world .Unfortunately I think we have choosen the wrong hotel in the area for our personal needs which could have been avoided if the description and age appropriation was clearly stated in reviews , misleading to say the least . We will try and enjoy the rest of our stay but unfortunately we won't be one of the many guests who return 8,10,14 times . This is our honest opinion and hopefully a clear one in helping other guests choose the right hotel for them. Thankyou so far to all the amazing hotel staff , you all do a fantastic job keeping the older generation especially happy , hence why they obviously return year in year out ,it's just not the right hotel for us , we like a little bit more going on we,re not ready to retire just yet.

Julie Manlove

The hotel is in the centre of Costa Adeje town centre so in peak season it might be a bit noisy from the one way system being treated as a racing circuit. The rooms are a bit disappointing, even after we upgraded, it was small, bland and nothing outstanding so we didn't spend much time there. We found the bed mattresses collapsed easily - too soft. The lifts were a constant talking point which united all guests, they take a long time to appear and are easily filled. The restaurant was good, lots of choice and themed days of food which we found to be of good quality. We booked all inclusive so had no problems. The staff are brilliant, always helpful and most speak 2 or more languages so we didn't struggle. I liked the pop up shops which opened within the hotel. We had a good time and I would recommend it to others.

Anne Appleby

This is our second visit to this hotel as it was so good last year we had to return. We don't normally go back to the same hotel, however we enjoyed it so much we had to return. The location is probably the best in Tenerife & the main pool is overlooking the sea. The hotel is beautifully kept, the rooms are a good size & the outdoor gym is brilliant. What makes this hotel stand out is the the staff, from check in to check out they are exceptional. I'd particularly like to give a special mention to Marcel who was so attentive both at poolside and in the evening. He works so hard ensuring all customers have a great experience during their stay. We will return next year.

Joanne

Great hotel in a great position. The staff at this hotel really set apart from others. All the staff are so helpful and eager to make your stay as perfect as possible. Special mention must go to all the staff at Zumeria pool bar who all stood out as being exceptional. Michel and Beatriz were both outstanding and did not stop trying to make our days at the pool as wonderful as possible. They really cared that we had everything we needed and nothing was too much trouble. It is the staff like Michel and Beatriz which would make us want to return to this hotel. I do hope the hotel acknowledges such brilliant members of staff.

Barinov Mihail

This hotel is in an excellent location near the beach, yet it's very quiet and slightly removed from the most crowded areas. The property is large, with several heated swimming pools and a saltwater pool. There are plenty of sunbeds, and I never had trouble finding a free one. The pool bars are fantastic, offering great service with very attentive staff. I chose the half-board option and highly recommend it, especially for the dinners, which featured a fabulous selection of meals and desserts. However, one downside is that all drinks during dinner come at an additional cost, even tea or water, unless you choose the all-inclusive option. That said, I can’t recommend the all-inclusive package due to its high price. I stayed in a duplex suite—a lovely two-floor apartment with a bathroom, toilet, and balcony on each level. While the furniture is somewhat outdated and could use renovation, the suite was overall very comfortable and enjoyable. Every evening, the hotel offers live music and entertainment shows, some of which were quite impressive. Overall: A very nice hotel with excellent service, a great location, and delicious meals.

Reinier Van der Helm

"What a fantastic hotel! This is the second time we've stayed here, and it remains an amazing experience. The rooms are incredibly clean, the staff is super friendly, and the service and quality at the pool are excellent. A special shoutout to Ebrina at the reception – she’s a wonderful woman with great tips about the island and always a warm smile. 'We’re going to miss you!' In short, a top-notch hotel. See you next time!"

Gaetano Lanza

Gran Hotel Bahia del Duque Resort is a very nice hotel. The room we had was very nice, the bed was comfortable. In the room there was a coffee station with a nespresso machine, a safe, a minibar etc. I informed the receptionist that the day after we checked in was my partner birthday so we got a very nice surprise in the room . The breakfast was super, with a great selection of food and drinks. They have few swimming pools and restaurant to choose from. Most of the staff was friendly and polite. This is a great resort, however, if there was a better attention to the detail it would be even greater. The box with coffee and sugar was messy, not tidy up or cleaned from the previous guest. The day when we checked out we were very annoyed by the housekeeping: they come in the room while we were having breakfast (nothing wrong with that) they started to clear up the room, after the breakfast we went at the pool area and when we came back we noticed that they went in the room again... while in the room they try to come in again. it was not yet time to check out but the housekeeping tried hard to make us to go away, it was our check out day so they should just left us in peace since we did not overstay. (Visited January 2025)

Josh Eckart

Gran Hotel Bahia del Duque Resort was an amazing experience for my wife and I and our two young children. It was definitely a 5 star experience, and worth every penny. The grounds were immaculate, the staff was extremely friendly, the service was second to none, the rooms were very clean, the pools were beautiful and a huge success for entertaining our children, and the views from our room of the ocean and hotel grounds were gorgeous. The day we left we started planning our return trip and plan to stay at this resort every time we visit the island. It was a fantastic experience and we can’t wait to return.

William Richards

We just got back from a week at the Bahia del Duque with a 2 and a 4 year old, and it was great. We were a little skeptical heading into week and delighted to say the hotel was fantastic. Staff were amazing, I wish I could remember more names to complement, but everyone was really friendly and helpful. The rooms are slightly dated compared to more modern design-led hotels, but they're comfortable, spotlessly clean, and still very nice. We were in a junior suite so all four of us could fit in one room and it was great - spacious, comfy, and a lovely balcony which was really handy with the kids. Pools were awesome, and the public beach below the hotel was really nice and the access from the hotel really convenient and easy. Good sand for building sandcastles, nice entry to the sea for paddling with little ones when the waves weren't too rough, pleasant level of busy - felt lively without being overcrowded. We would definitely come back for a similar holiday of relaxed pool and beach with little ones, but the hotel also looked very nice for a more adult break, with great pools and bars with lovely views. We had two concerns before the holiday based on reading other reviews, which both turned out to be total nonsense. (1) that even the heated pools might be cold, but that turned out to be nonsense. The heated pools were perfect temperature, and even the unheated pools were pleasant. The pools were lovely and a big selling point of the hotel in my view. (2) restaurants. Some reviews said the food was overpriced and inconsistent. I'd say the overall standard was very good, and maybe you can get better value for money outside the hotel but it wasn't silly prices in the hotel - certainly very reasonable compared to the UK still. We had great meals at the Brasserie, Beach Club (twice!) and Alisio's. We then had a second meal at Alisio's which was mediocre. Would say the Trattoria was totally fine - strong pizzas but relatively bland other dishes. Sua (basque food) was absolutely delicious, but our service was a bit shoddy. Overall I was very satisfied by the quality of food (including the more informal lunch meals at pool restaurants), and while we had disappointing service at 2 dinners, I think to have slightly disappointing service at 2 out of 20 or so meals we ate in the hotel is pretty good going. And to be clear the poor service was a result of staff being run off their feet rather than not being good/pleasant staff.

William Blower

A lovely Canarian style resort hotel situated right by the beach in Adeje. 4 pools. 2 not heated 2 heated. Rooms were nice. The breakfast was great - Buffet style, tremendous choice. Breakfast Staff were great especially young Javier. We ate in the Italian restaurant. It got busy very quickly and staff seemed harassed and short staffed. We were sat by a doorway and kept getting brushed past when the staff were going past because there wasn’t much room there. The food was ok but nowhere near Michelin star quality.

Viktor Grek

Overpriced and Outdated with Rude Service I recently stayed at this hotel, expecting a luxurious experience given the extremely high prices. Unfortunately, it was a major disappointment. First, the hotel’s equipment and facilities are incredibly outdated. The furniture looks like it hasn’t been replaced in decades. The worst part, however, was the service. The receptionist, Irene, was particularly rude and unhelpful, treating guests as if they were a burden rather than valued customers. Instead of making the stay pleasant, she made it frustrating. For the price this hotel charges, you can find far better options with modern amenities and professional staff.

Maxi K

So many positives about this hotel I m nt sure I wil remember it all! Just spent 6 wonderful nights away with our two year old. I don’t know where to start.. Buffet breakfast spread and the attached kids play area from the kids dining area was so useful and nothing like I’ve ever seen before! Plastic cutlery was also very useful. Pool- the water park was amazing!!! One of the main reasons why I chose the hotel Baby club - my toddler really enjoyed popping into the kids clubs in his day. Lots of toys available and the car driving area at minus one was so much fun!! We didn’t try the activities for older kids but the teen room looked fantastic! Rooms- spacious and clean. Fresh towels constantly supplied and water. Excellent black out curtains. Very clean and quiet and balcony was huge. Loved the little slippers and bib for the kids with their own toiletries! Also didn’t realise there were two bathrooms so that was a nice surprise! Entertainments. Loved the enthusiasm of the staff at the mini disco!! I only got to see one show. My only criticism is the disco and entertainment are a bit late for kids but that’s a small issue Staff- every staff we met were so friendly, chatting to our toddler and understanding of the noise/ mess at meal times! Front of staff super helpful in arranging late check out taxis etc and managing our many bags. Spa- never got to try t which is a small regret. I wish they didn’t charge hotel guests for it though. Location- great location. Few minutes walk to bus stops to playa de las America’s and the free bus to siam park. Short walk t restaurants and the beaches! In summary a fantastic hotel for families. Soo much to offer for kids of all ages and adults too!! Thank you so much for a wonderful stay

Katz R

Went here to see the Spanish Flamenco show called Ole' and sample the GF Victoria buffet pre show. Received excellent service / directions from the helpful FOH staff. Sampled the restaurant Buffet at a cost of 50 eros excluding wine which wasn't exactly cheap. Restaurant is very clean, all white, clinical and sterile looking with various food islands to sample food from. Quality is variable from excellent cooked to order meat to absolutely rock solid garlic bread. Overall food felt rather overrated and expensive for what we received. The ultimate clincher was the stingiest amount of wine first served by our waiter. My mum was most dimayed with the service and complained whereas the issue was quickly rectified. My mum was very disappointed with this restaurant experience and rated it the worst of our whole holiday. Sorry, but I'm inclined to agree with her as we received much better quality Vs price and satisfaction at restaurants along the sea / costal edge.

Nathan Lilley

Very special thanks to the bar staff in the main atrium. In particular Abel. We were having a lovely evening drinking and enjoying the live music. Unfortunately the evening could have ended very badly as we was befriended and tryed to have there bar tab added to our bill. Lucky Abel alerted to this in a discreet manner. Hands down the best service I’ve ever had and we made sure to show our appreciation. I do hope GF Victoria notices this review and thanks Abel from me again 🙏🏻

James Bland

At first, I was a little bit disappointed that the staff didn't show us to your room. However, we did get a complimentary drink on arrival. All the staff made a fuss of our 2 year old daughter, and of course, she loved the attention. The cleaning staff were particularly lovely to her. Breakfast was one of the best I've come across. So much variety, all fresh. We particularly enjoyed the different fresh juices that were available. There is so much to do at this hotel, that children and teens would never get bored. Our daughter enjoyed the kids disco, but it was a little late. Only problem is that the hotel is so big, it can be a bit frustrating if you had children of a different age. Ie the slides are on a different level from the family pool. We loved it and would go back, especially with the grandparents! Thank you GF Victoria for a lovely holiday.

Julia Lomakina

It’s a nice hotel, but not 5 stars. Staff is friendly & attentive. Food in the buffet restaurant was very good, both breakfast & dinner. The most disappointing was our room: there was no hot water pressure, it was nearly impossible to shower (especially wash hair) and the sofa in the room was really dirty, all stained. Also there are no blackout curtains which is an issue when travelling with children. There was also occasional strong smell of sewage both in the room & pool area. Overall the hotel is good, solid 4 stars.

Frankie Padron

From the moment we stepped into the Royal Garden Villa, we knew we were in for something truly special. The attention to detail, both in the elegant decor and the warmth of the staff, was beyond exceptional. Every corner of the hotel exuded a sense of luxury and care, but what truly set this place apart was the incredible team who made us feel like family. Fiona, in particular, left a lasting impression. Her kindness and thoughtfulness went far beyond what we expected, and she truly made our stay unforgettable. I mentioned in passing that I’d love to bring home a scent from the hotel for my mother-in-law as a keepsake. To our surprise and delight, when we returned to our room, there was a bottle waiting for us, a thoughtful gesture that touched my heart deeply. The dining experience was equally remarkable, with every meal being a celebration of exquisite flavors and beautiful presentation. The restaurant is a true culinary gem, and each bite was a reminder of the quality and care the hotel pours into every detail. The spa was another highlight — a sanctuary of serenity and relaxation, offering an indulgent escape that left me feeling rejuvenated and pampered. From the stunning ambiance to the impeccable service, Royal Garden Villa offered a truly magical experience. It’s the kind of place that stays with you long after you leave, and we can’t wait to return. It was, without a doubt, an unforgettable stay that exceeded every expectation.

Susan Bland

We had an amazing stay in Villa Miami at RGV. The palatial surroundings were simply WOW with an East Asian vibe! From the villa balcony you have the lights of the southern resorts and the Adeje mountains - breath-taking. The attention to detail is remarkable from the mood lighting to stone fountains and various frogs throughout the grounds were delightful. The staff were extremely attentive and efficient and made the whole experience a memorable one. We look forward to returning in January.

Alex G

This is a truly amazing place to spend a few days with your loved ones. The villas are spacious are very well decorated. The hotel grounds are amazingly decorated as well, the gardens are lush and burst with plants of many kinds. Heated pools are a big W as well. Service was very good as well.

adam

The staff are friendly but when something goes wrong, fall apart. I have visitied the hotel before. It has not changed in many years and is looking tired. The pool was dirty and the floors in the villa were also dirty (our feet were black) The tiles that make up the villa were chipped and broken in several places (not exactly 5*) The cleaners i'm not sure were doing much cleaning - Tidying yes but not cleaning - along the tops of the tiles in the bathrooms were thick dust. The whole place is tired and dated - It needs money spent on it and certainly does not justiify the high prices charged. We had a storm during our stay and communication from managament was non exisitant - There was a balcony that had been blown off from levels above - the whole place was torn through and our pool remained uncleaned for 3 days - enough was enough and we checked out early. Customer service at its finest - we was not asked on checkout why we was checking out several days early, actually to this day the hotel management did not bother to email asking the reasons why. We wont be returning, you can literally visit the maldives for the money this hotel charges. A holiday we are trying to forget and one we was grateful to get home early from.

T D

Very difficult to overstate how perfect our stay was. Just the most lush and indulgent place imaginable. Expensive, yes, but when you spend a lot of money AND GET YOUR MONEY'S WORTH, it's worth it. The villa was beautiful, and the restaurant was wonderful, but the most pleasant surprise wasn't the bricks and mortar, but the STAFF. Welcoming, friendly, easy going but attentive. NOTHING was too much trouble. Just lovely people, from the room service to the housekeeping, to the wonderful restaurant staff. lovely! What a wonderful experience!

tilly mitchison

Overall the hotel is really great. Everything is amazing the service, the rooms are really comfortable and the beds are massive. We sat at the pool every day and the service was great especially from Yosniel. They make the beds up for you and bring drinks/food to your table. The only improvement we would make is to the evening buffet as the food is a bit basic and you have to stand waiting for your food as it is cooked fresh which can mean your waiting for longer periods of time. I think if we came again we would probably only do breakfast included and go out for dinner as there are many nice restaurants nearby. Otherwise the hotel is great.

Grayson

Our stay was simply fantastic, exceeding all of our expectations. From the moment we arrived, the staff went above and beyond to make us feel welcome. Their warmth, professionalism, and attention to detail were remarkable. We would especially like to mention the exceptional service and assistance provided by Nelly, Ismael, and Helena, who truly made our experience unforgettable. The rooms are pure luxury, spacious, beautifully decorated, and with every detail meticulously considered. The bed was unbelievably comfortable, the bathroom felt like a personal spa, and the views from our balcony were breathtaking. It’s the perfect place to unwind and enjoy true comfort. The hotel’s restaurants deserve special recognition. Every meal was a delight, with dishes that were both creative and delicious, showcasing top-quality ingredients. This hotel completely won us over. It’s the perfect combination of luxury, comfort, and outstanding service. We’re already looking forward to our next visit and highly recommend it to anyone seeking an extraordinary experience!

Kay Hodge

Lovely hotel! The food is healthy and beautifully presented. Breakfast was exceptional and extensive, with a variety of sourdough bread and jugs of a choice of freshly made smoothies. The beds are huge and soft, the showers are large and powerful. Yoga and aqua classes by Olga and Paola were a great addition.

Jackie Gant

Possibly our 10th visit to Royal Hideaway Corales & as always a superb experience. The suites are well designed, luxurious as well as practical. All aspects of service are exceptional, I have never encountered anyone without a smile. The daily exercise classes are a highlight for us as the water is kind to older joints. Olga is a wonderful instructor who teaches with great music & a joyful attitude. There’s a schedule every day with something to suit all abilities. Virtually everyone we talk to has been here before which says a great deal about the quality of the hotel.

Nele Schaukert

I had amazing holidays! This hotel is not only perfect for relaxing, but also for fitness activities. I really enjoyed the yoga in the morning, since it is perfect to start in the day. Also the food is amazing, so many different restaurants so yiu never get bored! I simply loved it and would come back always! It is super clean and the rooms are big and you have the perfect view with sun on the ocean.

Brid McMahon

Absolute perfection! I agree with the praise for the brilliant staff throughout the hotel. Welcoming, friendly, efficient, genuine. From the hotel architecture and spacious rooms to the immaculate restaurants, pools, and surroundings, everything is maintained to the highest standard while respecting the beautiful natural landscape. Excellent location for kids too. There is something for everyone here. Can't wait to come back.

filip caesemaeker

Our stay at this hotel was nothing short of exceptional. From the moment we arrived, the service was impeccable—attentive, friendly, and truly dedicated to making our experience unforgettable. The hotel is situated in a breathtaking location, surrounded by stunning scenery that adds to the overall sense of relaxation and luxury. Whether you're looking to explore the area or simply unwind, this setting is perfect. One of the highlights of my stay was the outstanding breakfast. The selection was extensive, with fresh, high-quality ingredients and a variety of delicious options to suit all tastes. It was the perfect way to start the day. Overall, this hotel exceeded all expectations. With its perfect service, beautiful surroundings, and exceptional breakfast, I can highly recommend it to anyone looking for a top-tier experience. I will definitely be returning!

Lynn Nolan

This hotel is a jewel and whilst it is pricey I would comment you get what you pay for and here it is upmarket, relaxing,order and very clean. Having worked in hospitality with a major international hotel group I can honestly say the management should be very proud of their team members. Each and every member of staff was nothing but welcoming, courteous and helpful always going that extra mile to make our stay enjoyable. Our suite was outstanding and had everything we needed. With spectacular views and comfortable balcony furniture it was wonderful to relax and watch the sunset in the evening. We couldn’t fault anything at all - housekeeping went over and above to look after us. Food and drinks selection very good. Today it’s not often you are asked how you are enjoying but the team here have got it just right! Thank you so much for a wonderful stay - we will be back !

Gillian Tiltman

This hotel is amazing. We have a villa room with a private pool (I am staying here with my 7 year old daughter). The room is really amazing. We are not doing any cooking but having the kitchen is great as well as the washing machine and dryer. The private pool is AMAZING. The staff are also brilliant, everyone is super friendly and helpful. The breakfast is so nice and the restaurants for lunch and dinner are great too. We can’t wait to come back, it’s just perfect. Special mention for Justyna at breakfast, she’s a super star. Thank you so much.

sanjayk124

My wife and I came here for a week of relaxation and some winter sun. It’s truly been one of the best experiences we’ve had. The hotel is fantastic. You’re made to feel special as soon as you arrive. We on my birthday and were greeted with a bottle of something fizzy and a cake, which was a lovely touch. We spent most of our days at the roof top terrace around the pool. It’s such an amazing place to relax and the service we received there was second to none. Especially by Ismael who has made our stay extra memorable. Nothing was too much trouble, and he was extremely polite , courteous and fun. So a big thank you to Ismael.

Donald Craig Manuel

This is my third time staying at this hotel, and it’s truly one of the best hotels I’ve ever stayed in. The service is impeccable! Everyone is so friendly! The rooms and the views are amazing! It is the only place I stay at in Tenerife, and I can’t wait to return! Special thanks to Tiziana for always making our stay magical. Also, Leticia and Jose Manuel are always the kindest. Thank you so much for everything!

Sabanna

We stayed here for our 8-day honeymoon from March 14th to March 21st. Rooms & Cleanliness Our room was incredibly clean and was serviced multiple times a day. Housekeeping came by at least twice daily to tidy up and restock the minibar. We stayed in a junior suite, which was very spacious and had a nice balcony. Location The location is perfect if you love the beach, it’s right next to it. Supermarkets and pharmacies are within walking distance, and there’s a bus stop in front of the hotel that makes getting to the city easy. Service & Staff The staff truly went above and beyond to make our stay as comfortable as possible. They seemed to anticipate our needs before we even realized them ourselves. Throughout our stay, we were always welcomed with a smile and great service. Since we were celebrating our honeymoon, the hotel added some lovely touches, like flowers on the bed, wine, snacks, and chocolates. We really appreciated these thoughtful gestures! Noise & Comfort The soundproofing of the room was good. We occasionally heard people in the hallway or some maintenance work during the day, but we didn’t experience any noise from the neighboring rooms. The bed was comfortable, and we slept well. Facilities The gym has a stunning view, which makes working out even more enjoyable. The equipment is good, though if you prefer heavy lifting, the weights might feel a bit limited. I also had two massages at the spa, and both were carefully and professionally done by friendly staff. Food & Drinks Breakfast was extensive and delicious, with a wide variety of options. There’s also a selection of freshly prepared hot dishes, like eggs benedict. One small downside was that some of the food, both at breakfast and dinner, wasn’t always served hot, but the quality was still excellent. The hotel operates on a half-board basis, meaning drinks are not included. This can add up quickly, especially with the upselling from staff. While many guests may appreciate the recommendations, at times it felt a bit excessive. WiFi The WiFi was almost perfect, 98% of the time, we had a strong and stable connection. There were a few brief moments when it dropped, but these were quickly resolved. Atmosphere & Guests The hotel feels very safe and peaceful, which we really enjoyed. However, we did notice that most guests were 60+ years old.That said, since we love peace and quiet, it turned out to be a great fit for us. All in all, we had a fantastic honeymoon here. If you’re looking for a luxurious and relaxing stay with excellent service and a perfect beachside location, we’d definitely recommend this hotel!

Callum Cox

The staff are lovely, food is great facilities are good. Can't fault the hotel its self... It's the utterly miserable clientele that ruin this hotel. It's not a hotel for anyone under 60, or for anyone who.... likes fun, or happiness. You can be glared and head shaken at for laughing, or even having a toned down conversation around the pool. You can go all day without seeing a smile there, most people don't talk at all. It was like being back at school in the meanest teacher's lesson. Really unnerving. In summary. If you're not a sour old toff, I would probably go somewhere else

Tom

This hotel is truly a paradise on earth. Over the years, we’ve stayed in several highly-rated hotels in Tenerife, but none can compare to this exceptional gem. From the elegant colonial-style rooms to the absolute tranquility and breathtaking views of the turquoise-blue ocean and the finest beach in southern Tenerife, every aspect is perfection. The restaurant’s cuisine is nothing short of exquisite, and the hospitality is unmatched. Tiziana and Alejandra, in particular, went above and beyond to make our stay as delightful as possible – their warmth, care, and attention to detail were truly extraordinary. Words cannot fully capture how exceptional this place is. We’re completely hooked!

Alyson Amrita

Best hotel experience of all time! The hotel is absolutely stunning. It's right by the beach which is great, and the staff is next level. We spent a few days here for our honeymoon and could not have had a better experience. 1000000% would recommend. It's tranquil, gorgeous, fun, and just plain lovely.

Trudy Wilk

Iberostar Anthelia in Costa Adeje , Tenerife, is a very special hotel. Great location, great hotel and above all else wonderful staff. The staff in Zeus buffet restaurant are absolutely incredible. Most of this last week we have been looked after by Margarita and she is so understanding and competent and always with a happy smile and cheery outlook. She epitomises the whole thing about Iberostar staff and their commitment to tourism. Well done everyone and thanks for the warm welcome we always receive on our visits to the Anthelia hotel in Tenerife.

Larry Silverstein

Our butler, Valentin, was fantastic. Whenever we reported a problem with the room, he made sure it was quickly taken care of. When the mini-fridge didn’t have a beverage I wanted (Coke Zero), he made a trip to the market to get some (although I wouldn’t have asked had I known!). His level of service and friendliness was outstanding.

Osaki

Unfortunately I had to wait ~1h for check in as there were 3 before me and the couple that arrived after me got checked in before me as well (even though they informed the butler that I was there before them, but he straight up ignored it!) 😤 Room was spacious and clean (except for the ants in the bathroom). Though I don’t know how someone who isn’t super thin can fit into the shower. 😅 The food at Lagarto and Poseidón was great and mid at the other restaurants. But I had to remind them of my food allergies each time and even then I had to return some dishes because they forgot it in between, which tbh is a no-go at a 5 star hotel… Special shout out to my personal butler and the head waiter of Poseidón as they were the only ones who I only had to tell about my food allergies once. ❤️ If you have celiac disease I would avoid the buffet as the gf stuff is placed right next and in between the non-gf stuff making cross contamination a common occurrence. I also got glutened at Sea Soul… If you want to sleep longer than 9 a.m. put the do-not-disturb sign out the night before or staff will just come in as there is no way to lock the door with e.g. a chain. Looking the door from the inside with the knob doesn’t help as they will open anyways. For room service expect the food to arrive lukewarm, also the English from the person who picked up the phone was next to not understandable. The hotel location is perfect and most of the staff is super friendly but there are also working a few who clearly have no idea what customer service is. All in all I don’t know if I was just terrible unlucky or if 5 star hotels in Tenerife just aren’t on the same level as elsewhere? If you don’t have any food allergies/health issues the hotel will still be a decent choice just for the location alone.

Carlos Almeida

Excellent hotel. It is a small hotel located in a large Iberostar Anthelia. Adults only. Personalized reception service. Very spacious room with a lounge with bar and minibar, bedroom, bathroom, and balcony. The hotel has two swimming pools, one heated and the other with a non-heated jacuzzi. It is the perfect restaurant/pool bar with friendly staff. Guests can have breakfast à la carte in the Mirador restaurant or dine in any of the hotel's 6 restaurants. The only negative points are the mobility limitations. Access to the Mirador restaurant is by stairs, and there is no elevator (I'm not a stair climber). Another point for those with some limitations is the height of the beds, which may be too high for some people.

Gavin

We stayed for a birthday treat and what a treat. Thanks to Kim, Francisco and Jocelin for arranging and enhancing our stay. Wonderful hotel with amazingly comfortable rooms and a perfect sea view. But what makes it is the staff; we have been spoiled rotten and it's an absolute pleasure to meet people in hospitality who so very enjoy hospitality. Special thanks to Aramburu who went out of her way to look after us, and the whole team both at breakfast and during the day at the pool who are always friendly, always happy, always wonderful. We can't wait to return.

S WP

This place is phenomenal. Truly 5 star in every way, staff attentive and friendly, nothing too much trouble, lovely common areas including gorgeous pools, spa, topiary garden, absolutely perfect villa with private pool while the Royal River pools were delightful. Restaurant food and service superb, poolside breakfast just great. Excellent stay, we will return!

Clementine G.

Arriving at this hotel was like stepping into a dream. Sadly, we only spent one night here but it was perfect from beginning to end. Friendly staff, beautiful decor, clean and inviting spaces. We stayed in River villa 8 and it was beyond expectations. Very large rooms, a comfortable bed, a great shower and beautiful bathtub, a well stocked wine fridge, a lovely private outdoor seating area, and everything was very clean and fresh feeling. It was also incredibly private and quiet. Comfortable robes and sandal slippers in the room, as well as a nice beach bag and amenities bag. Of course the highlight was the incredible swim out pool. It was the perfect temperature, and swimming down the river felt like paradise, with palms overhanging and birds singing. Even in the rain (which is not typical weather for the area) it was magical, and was often empty of other guests. We ate at The Top restaurant and everything was delicious and service was impeccable. Several vegetarian options (the tomato tartare was lovely!), and some special dishes that are prepared tableside. The breakfast buffet was elegant and had a lot of tasty options as well. This has usurped our previous favourite hotel on Tenerife, and when we return we will definitely be booking here!

Levi Elekes

Ups and downs. The location has a perfect vibe, surrounded by nature with unique pools—a top-notch setting. However, the services could be significantly improved. We booked half-board but chose to dine outside the hotel, as external restaurants are considerably better—we strongly recommend restaurant Exencia. Breakfast was mediocre—neither great nor terrible, and same everyday. The water in the rooms had a strange taste. While we appreciate the effort to reduce microplastics by providing filtered water, unfortunately, the taste was not pleasant. The massage experience was disappointing—one of the least satisfying massages I've experienced. Overall, the entire SPA journey fell below expectations. We changed rooms during our stay, and initially, the hotel didn't facilitate a seamless transition, suggesting we wait three hours even though rooms were available. After mentioning that we would reflect this experience in our review since is not normal if rooms are free, they quickly resolved the issue. We've traveled extensively, and this was the first time we've encountered such an issue. Additionally, only 1-2 bottles of water were provided in the rooms. Given Tenerife's warm climate, more water is essential. When we requested additional water, it often arrived very late—sometimes taking up to two hours. Rooms were clean, but after some time, the shower developed an unpleasant odor reminiscent of a public toilet. Tenerife offers numerous activities, but the hotel does little to help guests discover or organize these experiences. Listing these on their website and assisting with arrangements should be standard practice, as seen in other high-quality hotels worldwide. So, great environment, design, but services should be improved. Thanks for the experience.

Tom Grygorcewicz

Absolutely phenomenal experience and amazing service! All the food has been beyond amazing and the spa is amazing too. Can’t really say enough great things about our stay here. The river in the back of your villa is super unique and fun. Always heated too so it’s consistently a good temp

Gareth Stingemore

I can not explain how grateful we are to Lydia and all of the staff at Royal River for an unbelievable birthday celebration for my wife. The lengths they went to were well beyond expectations, incredible decorations in the villa and the restaurant. I have traveled to over 50 destinations in the world and Royal River stands out as the best. Gracias Gareth

Alex Heighes

What this place is; It’s great fun with friendly helpful staff that delivers terrific family oriented holiday fun, pools, shows, variety of food, access to public beach (all Spanish beaches are public). What this place isn’t; Exclusive luxury for discerning international travellers who want to know they’re at the pinnacle of exclusivity. If you’re after good quality services and amenities in a central location, managed by great people, you can’t go wrong here.

King K9

I was going to give two stars however google categorises 2 stars as ok and one star as poor and our experience was definitely the latter. Accommodation is meant to be part of leading hotels of the world programme however as other reviewers have noted, it certainly isn't. I was asked to send my long card number and expiry date via email, I should have had alarm bells ringing here, as this does not seem secure. Arrived nobody was available to greet us. We did not know where to go. When receptionist did arrive, she had to deal with another guest complaining. Then she was able to check us in but wrote my credit card number down on a piece of paper giving me serious concerns over their privacy policy and GDPR. They wanted paying upfront for the stay rather than at checkout, now I know why. The villa boasted a private heated pool which was far too cold to use, again as other guests have mentioned. The large bath was another facility in the villa that was broken and not fixed until day 4 of our stay. There were insects in the villa, cleanliness, maintenance and health and safety issues. See pictures. Not in anyway covid compliant, all hand sanitizing stations in reception / bar area of Las villas empty, all soap and moisturisers in toilets empty or broken, with a rise in covid cases, this is unacceptable. The hotel itself also had numerous slip and trip hazards. We waited 15 minutes for a table for breakfast one morning and over an hour for breakfast to be served. We had to ring reception three times or more in a row in order to get someone to answer and even then they didn't. Rarely was there any one on the bar at Las Villas, if you wanted a drink or at reception. The manager kept saying things had been fixed when they hadn’t. The manager was rude. I asked to speak to the general manager after I was getting nowhere with him. I received an email stating she would meet me at 10am. Dear Mr I talked to Mrs. and she will meet you tomorrow at 10:00 at Las Villas . Thank you very much Kind regards I checked with reception the night before where they meant Las Villas was and they confirmed so at 10am I arrived for the meeting, to be told by Jorge it had been cancelled because I didn’t reply to the above email. Really? After 15 minutes of waiting around the GM eventually turned up and stated that she had been told the meeting was not taking place, by whom I have no idea because it certainly wasn't me. Apparently it was company policy not to compensate even when they had admitted fault and that the service was not up to their usual and facilities which had been paid for were broken. This made absolutely no sense in my opinion, how can you charge for something that is substandard or broken? Several times I tried to make a formal complaint and asked for the companies complaints procedure however this was ignored on every occasion. This place offers zero value for money and having to go through the ordeal of actually complaining in the first place whilst supposedly on holiday and then to be treated with such little respect at a 5 star establishment was shocking. I have never been treated this way in any other 5 star property and it certainly did not live up to the expectation and service that they claimed. Staff are trying their absolute best, there is simply not enough of them. Management are seriously at fault and need some serious training on what 5 star service actually is and attention to detail. If you are going to book make sure you book via a travel agent / online travel agent so you have some recourse via a 3rd party as booking directly with this hotel should be avoided at all costs as they cannot care less about their guests and just want money money money. We checked out and moved to Royal River Luxury Hotel and oh my god, the difference was incomparable. Do not stay at Las Villas Bahia Duque and be disappointed, stay here instead and you'll be utterly amazed.

Alex English, Reigate Luxury Travel

Love this place! We go back every year. Very luxurious with great service. The Michelin starred restaurant Nub is a highlight.

Samar S

We have stayed at the hotel before but this time at the Villas. Last time we stayed at Casas Ducales and it was exceptional. The villas are extraordinary in all aspects. The villa itself is utterly gorgeous. And the patio with bed and lounge chairs, and with your own private pool were extraordinary. We had a villa overlooking the Villas pool. We loved every aspect of it. The furnishings were beautiful and the bath, the biggest I have ever seen, was luxurious. All your needs are catered for, just ask, and they are met with kindness and friendliness. Very, very much a can do attitude pervades the atmosphere at Las Villas. They have a sheet and pillow menu. We opted for the silk sheets - exquisite. Breakfast is flexible - 3 options! The main hotel’s buffet, a la carte at the villas restaurant, or in your villa. We stuck to the latter two as the service and food was exceptional. The bedroom is heavenly, spacious and opening up to the patio and little garden of the villa. The mattress in the bedroom, on the patio bed and on the lounge chairs were the best I have ever slept / laid / sat on. It felt quite expensive at first during booking, but during our stay, we quickly came to realise that value for money was definitely there. Don’t hesitate!! Stay here.

Emma G.

The BEST hotel. Staff are amazing and so friendly. It is spotlessly clean and everything is just so beautifully done. Worth every penny. We just love it and will always holiday here.

Laura Moody

Spent a week here on an all inclusive package (not platinum) based on the first floor right on the beach front. The room was immaculate but the restaurant/bar outside the hotel plays really loud music from 7-11pm (but not on Sunday and Monday so we got a break). Personally I struggled to get a decent nights sleep because the twin beds pushed together and the mattresses are very soft so it was difficult to get comfortable. Eventually we just flipped the bed around and sleeping was a lot better. We ate in the food market most nights. The service was quick, the food was delicious but it was very much the same each night so got a little bit repetitive. We were entitled to one night meal in the roast restaurant and despite the food being nice on the main menu we waited for a long time to get served or checked on so didn't end up staying too long and had our main and left. The sun bed booking system is great, we never had to worry about not finding a bed for the lazier days. If you are not too bothered about the pool I recommend the sunset area. Very quiet and chill and a bar with snacks right next to the loungers. The night entertainment was good. The rock music was the best night for atmosphere as the other entertainers kind of played the same music every night but still entertaining. We really wanted to try the spa but couldn't justify the prices for treatments and length of time that you get in the facility itself. Overall, we really enjoyed our stay and think the hotel is great and we would recommend it to any one looking for a luxury style hotel on the beach front.

Thomas Gardner

Really good experience, the staff are so helpful and really wanted to make us welcome. The location was really good as it’s next to the beach and lots of shops near by. Only one downside was our room was a direct view of the sea that was amazing but came at the cost of the restaurant/bar in front of it plays music until midnight and the room doesn’t block the noise. It’s not the hotels fault but just it’s worth knowing.

Heather Hearn-Poole

Whilst a nice looking hotel with an extensive and impressive lobby, the customer service is non existent and facilities are made for fair weather. Very few smiles from any staff members and an overall feeling from them of ‘just getting it done’ rather than attentive service for a four star hotel. A good hotel if you’re looking for hotel entertainment but loud at night time until 11pm+, with some noise audible from the rooms above the bar. Whilst we stayed, our balcony flooded our room (see video) and on the first night as the rain wasn’t sustained, we called reception and the cleaning team (who were excellent throughout) mopped it all up and put towels in place. The next night, it was torrential rain and after two hours of this, the hotel called and sent up more towels which wasn’t enough this time. In essence, the balcony leant inwards which meant that the doors allowed water through them and into the room, rather than to soak away. Poor design and so my husband went down to ask for another room. No apology from the staff or concern as water was literally through the room and into the en-suite at this point, but after some discussion we were moved rooms to a sea view which was better and no leaks. The hotel is designed for pretty pictures and isn’t water tight for rain. From my pictures you can see that leaks were the case throughout the hotel. Three lifts were out of service for the duration of our stay, which was a pain for us but would have made it difficult to access for those in a wheelchair. Overall, an okay stay but not the service or friendliness I’ve usually had any other 4* hotels which felt like a bit of a disappointment. I wouldn’t recommend this hotel and would have preferred to stay in the nicer area of La Caleta.

Elaine Ingleby

Lovely hotel in a prime location. Food very good with extensive choice of dishes. Reception staff are so friendly and helpful. The room was cleaned well daily & bed changed on request. The sun bed booking system is great & easy to use. My only criticism is that the bath & hand towels need replacing as these were extremely thin from use.

Paddy Bourke

Absolutely fabulous. The best holiday I have ever had. Great staff great food super clean rooms. Can't say good enough things about this hotel

Paul Davis

Very nice hotel. Smart, modern, and clean with good attentive service. Rooms could be a bit more luxurious with comfier beds and satellite tv, at least with Netflix, etc. Air conditioning is more of a fan than actual temperatures. Food: Good standard, but the choices are not huge. Location: You can see the sea, but it's a bit of a walk down various steps and slopes to the beach itself. Entertainment: Fun, light hearted abd varied, but the quality could be improved upon. The furniture in the theatre area is like plastic garden furniture. Overall: A nice experience, but a lot could be improved upon.

Dill Thomas

Just back from another brilliant time at this hotel. It was our 4th visit there in 3 years and once again we were thrilled. The food is excellent, the staff are great and the public areas are very well cared for and spotlessly clean. Got to mention the housekeeping staff who are superb, our room was serviced every day and the girl who did it was lovely. One word of caution at the moment, not the hotel's fault but the roads around the area are being repaired and re-surfaced and at the moment there are not many dropped kerbs for a mobility scooter to get about easily. I'm sure the work wont be long being completed although we never saw any work going on while we were there. We'll be back soon I'm sure.

A BC

Great staff. Great food. Beautifully clean and sparkling hotel. Great pool area but the entertainment area is so utterly noisy but the drink is tasteless and extremely weak. I am not really a drinker but after around ten drinks I felt no effect whatsoever. Named brands are around 2.4 euros each.

Susan Giesecke

Just back last night from a lovely chilled week of winter sun. Hotel is immaculate, staff are friendly and always work hard. Food was ok but maybe we’re just fussy eaters. Entertainment was fantastic, especially the night from the entertainment team. Big shout out and well done to them all (the tall guy was absolutely superb!). Our only downside were the beds - you could feel every spring but we didn’t report to reception. Location is great with only a 20 minute transfer. Didn’t venture much out of the hotel as we like like to sunbathe. All in all a great week was had.

A A

The hotel itself is quite good – great location, tasty food, and clean rooms. However, there is one major downside: if you arrive with a rental car, be prepared for an unpleasant surprise. The hotel parking lot is empty, yet they refuse to let you park there. Instead, they direct you to a public parking lot about half a kilometer away, forcing you to walk back with your luggage or shopping bags after a long day of traveling. Thus employees cars are parked without a problem there. On the first day, they claimed it was due to roadwork. The next day, the roadwork was finished, but their policy remained the same. Is this acceptable for a 4-star hotel? What if I were traveling with an elderly person or someone with mobility issues? Would they also be expected to take this unnecessary walk? It’s disappointing because this kind of absurd and unreasonable policy ruins the overall experience. If you plan to rent a car, think twice before booking this hotel.

Paul Green

Stayed for a week in Feb 25. Room was perfect. Newly refurbished bathroom and kitchen. All staff were friendly. Great swimming pool and huge areas to sunbathe. 3 minutes to the beach. Cracking views of the mountains and the see. Breakfast is decent and plenty of choice. Some very good restaurants on your doorstep too. I rarely visit the same place twice, but I'd definitely consider this for a bit of winter sun in the future.

Daniel A.

The rooms were clean and well-equipped with everything needed for cooking and dining. The service was excellent, and the breakfast was varied and of high quality. A washing machine would be a great addition for longer stays. Wifi was bad. The terrace was perfect for sunbathing and enjoying a drink, and the pool was lovely. Most importantly, the staff were considerate and ensured a pleasant holiday experience. Thank you!

M. Rebecca Longhi Riad

Excellent location, beachfront and close to all amenities. Rooftop pool with stunning views and a solarium. Car rental service available, as well as bikes upon request. It seems they are renovating all the rooms, and the new ones feel closer to a 4-star standard. The buffet is fairly varied, offering international options for breakfast and dinner. Evening entertainment in the lounge. Well-equipped for small children. The staff is amazing, always welcoming with a smile. A special thanks to Raul, Miguel, Maria, and Yulima for taking such great care of our little one!

Gina Mihailescu

In our attempt to return to SOL SUN BEACH APPARTAMENTOS, after 2 years, we found a team that refuses to collaborate with the client, due to the disinterest shown towards him. I barely managed to make the reservation, to pay for it. Two days later I saw another type of room with the same price and I requested through repeated emails to upgrade the room, especially since the price we paid for the initial room was even higher. During this entire period, a discount offer was valid. I even wrote on messenger but the answer was that they would only see the message on Monday, the date on which I would be answered that the offer was no longer valid. I was unpleasantly surprised by the lack of interest in such a big brand. I can prove everything I wrote.

Lee Wilkin (LC)

The apartment was freshly decorated. Spotlessly clean and well presented. The restaurant was good. If you want pie and mash go to benidorm. Mediterranean food but all very nice. Only downside is twin beds but we knew that when we booked.

John McCurrach

Didn't stay here but the Scotsman bar within the complex is worth a visit. We did a few times. Open to the public. The guys made you feel at home and welcome. The complex looks very clean and tidy. Get yourself down there

wendy hayes

We had a private apartment which was lovely,good situation.very clean,we didn't use pool area sunbeds need updating.we also didn't use pool bar,one of the guys was quite rude to my friend,she only wanted to ask him something,he said he was too busy,an elderly chap asked if he could get a drink,bar was shut for private party,he was also treated the same.needless to say we didn't go there. .we would definitely book apt again tho.

Ciaran McMahon

Great 2 weeks March / April quiet location 5 minutes to beach bars restaurants

Lisa Williams

We stayed in a 2 bed appartment 23nd April- 2nd May 24. The location of the actual resort is perfect! 5 min walk to all amenities and beach. Parking was avaliable out the front (if your lucky to catch a spot) Supermarket local as well as Taxi rank. The resort of Yucca park is immaculate and very well maintained! Daily maintenence seen and pool is ideal. Very clean, plenty of beds with a pool table and bar facilities. The Scotsman bar is very friendly, reasonable priced and feels private. Toilet facilities on site also. Our appartment was facing the main road (mostly quiet) with a beautiful sea view from the main balcony. Second smaller balcony faced the sunrise and mountains. Good size rooms with one bathroom, contained all you would need including hairdryer, iron, washing machine, airers and addtional towels. We felt the room was a little tired and has potential to be more comfy with just a little TLC. Bedding was tired and old throws and cushions on furniture took away a 'cozy' feel. With a little spending on soft furnishings I'd happily give the appaetmant another star. Overall, the resort felt safe, and externally pleasing to the eye. We would return as it was value for money and ideal location!

Andrew Lockley

It's mostly privately owned, which means that the apartments are all of a different standard, as are the owners, and how they look after the apartment. I've been in 414, but the owners are really not helpful in the least. The apartment is clean, but no more than 1 or 2* Quite basic