Holidays to Costa Adeje

Mr T

Definitely not coming back here ever again and I recomend for everybody to steer away from this place. Couple of "lovely" bits about my stay here, but I do not want to write everything down and my holiday did not even finish yet. Generally everything takes a lot of time so prepare to wait here a LOT. About the rooms it is more or less ok, but far from clean when we took it. The bathroom door did not shut which got fixed, but the bathroom tap is not working properly since day one and reported it twice and got ignored twice. It is common to have ants in Tenerife, but there are levels. In here I could not leave any food out in one place longer than 5 minutes, becuase the ants are going all over it in the kitchen. The exteption of this is if the food was still steaming hot, but as soon as it gets colder the ants go in it immediately. To say something positive as well the view was very nice from the balcony and the beds were comfortable. The weather was bad the wole time and raining nearly every day i was here. They provide a built in clothes line on the balcony where you can dry 4 t-shirts if the weather is good, but it wasnt. I asked for a clothes line and the response i got is just use the outside one or pay 4,5 euro for the thumble dryer they have. Our clothes can not be thumble dried. Took me half a day and 4 phone calls and 2 trips to reception to get a simple indoor clothes line and plenty of attitude from the staff. We did not ask for cleaning or change of bed sheets, but the 1 day I have asked for it I received heavy sighs and and faces from the reception so they clearly did not wanted to do it and we got it finally in the late afternoon anyway. We did not have hot water and than water all together in one of the mornings. When called the reception about it the reply was "We know about it. You can deal with it. We are going to fix it at some point." I mean sure there is nothing better in the morning that not having water with kids. Its not like they do not get dirty every 5 seconds, but i understand that it can happen, but the attitude I got the whole time i was here is just shocking. I did met some nice staff here so do not get me wrong they not all bad. There was one receptionist who i could talk with and the cleaning lady was very nice, but the rest.... Oh my god. They clearly gone sour in hospitality and do not care anymore or just do not want to work here. I do not know, but one thing is sure this place gone rock bottom since I was last here like 5 years ago and I am never coming back to this place. The only reason I did not give all 1 stars because it is still Tenerife and the island is nice, but i recomend for everybody that DO NOT COME HERE. Unless of course if you want to deal with all this. You have been warned.

Edward Wright

We had a great time here! The location is amazing, with beautiful ocean views, and the whole place is massive. It’s more like staying in an apartment than a typical hotel. Check-in was quick, and the staff were really friendly. Our apartment was super spacious with two bedrooms, two bathrooms, and a huge balcony. The kitchen had everything we needed, and there were multiple TVs and air con units, which was handy. The floors could’ve used a bit of TLC, but apart from that, everything was spot on. There are two pools, which were great, and the on-site restaurant was fantastic. We ate there for breakfast and dinner, and everything was delicious. Carlos at the restaurant made our stay even better—he was brilliant every day! There’s loads to do as well, like mini golf and table tennis, all included in the price. The only downside (and why it’s 4 stars instead of 5) is the check-in and check-out times. Check-in isn’t until 4 PM, and check-out is at 10 AM, which felt way too early and a bit of a rush. Overall, we really enjoyed our stay and would recommend it for the great location, friendly staff, and all the extras they offer!

L M

Booked through jet2 with the understanding it was going to be a fun filled holiday apartment complex, it is part timeshare/ owners. There was almost no entertainment (seen 1 or 2 things in the whole week we were there) very quiet and bitterly disappointed. There were around 18 rules posted around the pool area, basically meaning no games or fun during the day, one of the life guards was awful, got on at everyone for everything, kids couldn't enjoy themselves in the pool at all, no balls, no inflatables, there is a tiny section of baby pool where you are able to play with pool equipment (tiny), most of the time the large area of the pool was very quiet, I couldn't see any reason for the drastic pool rules & regulations which made everyone on edge for fear of "getting in to trouble". Everyone we spoke with and trying to enjoy their holiday felt the same. We wouldn't return for this reason, it ruins what should have been a fun holiday for all. The timeshare owners are not happy with holidaymakers being there & the holidaymakers are not happy following the strict "no fun" rules. This complex is ideal for couples only, who want a very quiet holiday. Not good for families who enjoy pool activities or entertainment or music. Good apartments, fantastic terraces, up a very steep hill which didn't bother us, can get very cloudy due to location which can't be helped. Good mini market, nice little cafe & restaurant.

Robert Swanson

Lovely apartment with the most fantastic views from our huge balcony. Superb facilities and no need to leave complex as there are so many great things to do at this resort. Del Duque about a mile away Down a steep hill but bus only charges £1.45 and taxi around £6 each way. If using the bus scan the QR code that is on all bus stops and your phone will show you the time to wait before the next bus.

S oche

Stayed in a 1 bed apartment. Fantastic sized room and equally large balcony. Great views from balcony. Onsite bar and restaurant was reasonably priced. Good sized supermarket 5 min walk away. Lots of restulaurants within a 5-10 min walk. Nice large swimming pool. Will definitely return again for a short sunshine break to recharge!

Tiffany Brierley

Just leaving a 5 night stay, we booked with our friends and had an apartment per couple. On arrival, we were given an upgrade to 1 bed apartments from studios, check in was smooth - we arrived early so was allowed to store our luggage and head to the pool. Apartments very clean, spacious and equipped with what you need in the kitchen. The only thing I personally struggled with was how cold the apartment was in the evening. I asked for a heater at the reception but it's not something they provided. The pool areas are clean, tidy, lots of seats and loungers, no fighting for a seat. The staff all fab, clearly happy to work there and very pleasant. The location is great, with the shops and restaurants on your doorstep, a 15 minute walk to the beach with more shops etc. The market is across the road, every Thursday and Saturday morning which is nice and makes the area much busier on these mornings, otherwise it's very calm and chilled out. We went self catering so can't comment on the food, but the drinks were good (very generous with the alcohol!). The entertainment every evening is a nice touch, something different each evening to suit various ages. Checkout is at 12pm, so with a later flight it is tough. However, you have the luggage store and you can book the use of a shower room for 25 mins to freshen up before your flight. We all really enjoyed our stay and would definitely return.

Jason Duggan

it is a really nice hotel clean and tidy. I would definitely highly recommend making sure you have air conditioning as not rooms do not have them. cleaners come on a daily basis to the room. The bars are rather good. The pool was a fantastic size and location for the sun. food was not too bad what you wood expect really with a all inclusive. location I would say is OK right next to a shopping centre.Lots of other shops as well. the biggest problem I would have to say is the day you check out if you have a late flight.They take your wrist bands and deactivate key cards to enter the hotel at 12pm which I have never had at any resort or hotel i have stayed at. other than that highly recommended

Adam 'Twenny' Sheffield

Fantastic hotel. The pool was large, and not too cold considering we went in January! It's worth mentioning the entertainment (was ok) will keep you awake if you're room is around the large pool! We went down and enjoyed it for a few nights, but some nights we stayed in, and it was far too loud even with windows and doors closed. Worth keeping in mind if you have children trying to sleep!

Jen Waiting

Lovely hotel in a great location with friendly,helpful staff,we didn't want to leave today. Close to bars,shops&amenities&not too far to walk to the beach. By far the best hotel we've stayed in for cleanliness&spacious rooms. Food&drinks were what you'd expect from all inclusive&lots of sunbeds. The only negatives would be the poor evening entertainment&the fact they take your wristbands off at 12noon check out so the all inc stops. If you have a late flight this would be an issue! We would definitely return&recommend

Mark Redmond

Excellent stay, we were given a free upgrade to the superior suite on the ground floor opposite the swimming pool...Great selection for breakfast (we stayed B&B) .. Entertainment in the evening was good but Friday night was fantastic...definitely stay at this hotel again ..Staff very helpful.

Paul Elias

Nice comfortable hotel,a bit tired,in need of a freshen up. Great for kids nice separate pool area and playground with AstroTurf. Food good plenty of choice. Entertainment every night. Great sunbathing area on rooftop with great views. Overall good value for money.

Hazel Skelton

Absolutely love this hotel, booked to go back in February 2026. We go all inclusive and I'm happy with everything. We use jet2.com as our package deal and it's 1st class. The rooms are spotless, lifts to all floors. Pool is great and entertainments top class.

Teresa Ellis

A great holiday from start to finish. The reception staff were so pleasant and helpful, likewise all staff we encountered during our stay. We were B&B only and could always get seated with plentiful and an extensive range of food. The hot items were not that hot but there was a microwave if needed and the omelette freshly made were great and piping hot. I’ve seen reviews saying that the rooms are dated but I didn’t think so as it’s not advertising itself as a boutique hotel. Everywhere is spotlessly clean also. We will for certain return next year if it’s not closed for refurb as we did hear during our stay that, that was going to happen.

Vera Sanderberg

10th time here! Staff absolutely fantastic, nothing is too much trouble! Rooms lovely and clean, location perfect for us. Tonight's entertainment George Pane brilliant, very, very funny and beautiful voice. His last song, "Bring him home" reduced my husband to tears, so beautiful.

Jan Rider

Just arrived yesterday but hotel is amazing so clean and looks like most of it been upgraded recently. Plenty of loungers around pool and lots of space. Activities all day and animation team is great.

Adam Thorogood

We stayed here for 4 nights had a room on 4th floor overlooking the road. Noisy is an understatement this is a busy main road so balcony in our opinion was a no go due to stink of traffic and the noise. Room was very tired and dated and although the bed was comfy it was wobbly and would collapse on its legs at any moment. Bathroom although dated worked, shower was good with loads of pressure and loads of hot water. Main communal areas in the hotel were again very dated but served there purpose. Restaurant was average for a 3 star hotel with food being generally ok most of the time we were here, dress code states no flip flops in the evening (which makes sense) but this caused massive issues with one couple as they were refused entry to the dining room despite there already being people in there in flip flops. Getting a sun lounger was a no go as people wait like vultures around the pool for the loungers to be placed out then take them straight away. Lifeguards were very grumpy and insisted on throwing the already damaged loungers around the pool area. In summary this hotel does not offer value for money due to the above and the location. Pricing structure for this hotel needs to be reviewed to reflect the overall standard of the property .

Niamh Cullen

We were hesitant after reading some of the reviews however we could not fault this hotel. Our room was fabulous, the location is brilliant. Breakfast was amazing with so many options and such fresh food. Most of the staff were helpful and overall we had the best experience and would stay here again in a heartbeat.

Юлия Кочаровская

I was pleasantly surprised by this hotel: the reception staff were very friendly and helpful, assisting us with absolutely all our questions. We were lucky to be upgraded to a Junior Suite instead of a standard room upon check-in, with a magnificent view of the ocean—almost a full 360 degrees. The room was clean, had a pleasant scent, and appeared to have been recently renovated. It was convenient to connect to the smart TV. Breakfasts offered a good selection of food. It hardly felt like a three-star hotel. Thank you; we will definitely return 🤍

Catherine Storey

Stayed here 4 now times in November and January, great location but each stay is getting worse. The food is great some days but can be a little “beige” on others. Always plenty of choice though. It’s not clean anymore, in fact it’s filthy in some areas, we had to ask the waiter in the dining room to ensure it was cleaned where our table was, food swept into the corner and had been there days🤮however the pool area is always well cared for. For approximately 600 guests there’s only 100 sun beds, chaotic every morning 😡this morning topped it with the pool guy choosing to slam every sun-bed to the ground waking us and many others , guests were coming to the balconies to see what the noise was all about. He was rude, waving his arms around at everyone to move while they were waiting for a bed, moving them out of the way 😡 Will definitely not stay here again 😡 Very disappointed 😫

Clare Booth

If I could give zero stars I would. Don’t know where to start. When we first arrived there was somebody at reception complaining that her sheets hadn’t been changed for five days and the cleaners hadn’t been in. We heard this a lot throughout our stay. We were given a room on the main road, which was more like a motorway. The balcony was not only extremely noisy but it smelt of drains and bins (there was a whole row of bins to the right of the balcony). I asked to be moved and we were moved the next day to a room with a pool view. The second night my daughter got food poisoning (we hadn’t eaten anywhere else other than the hotel). She was really unwell throughout the night. She barely ate anything else for the rest of the holiday. The next morning I photographed mould on the bread in the restaurant. I also barely ate anything as I’m vegetarian and choice was pretty non existent (chips, salad and vegetables). Whatever vegetables had been served in the evening were put back out for breakfast the next day. Sprouts, cauliflower, etc on the breakfast buffet?? Lights hanging out of the ceiling in restaurant, no hand gel. Drinks included with breakfast but not evening meal and very poor choice of drinks. Water pouring from ceiling in one of the corridors. Pool supposed to be heated but was freezing cold to the point where it actually took your breath away. Barely anybody went in the pool it was that cold. Woke up at 3am one morning to find cockroaches in the bathroom. Went down to reception and maintenance were sent to the room. The maintenance guy asked me for my shoe to hit the cockroaches, which I refused to give him. He took his own shoe off and hit them with that. I asked him if that was all he was going to do as that would not solve the problem going forward and did the hotel not have a spray? The guy said “no spray” and left. I eventually persuaded the hotel to spray the room. The next morning at 10.15am I was told the pest control were on their way. They eventually turned up at around 4pm and sprayed the room. We were given no advice as to when we could return to the room so we showered at the pool area (freezing cold shower). Sunbeds supposed to be put away at 6pm but the (rude and arrogant) lifeguard starts putting them away around 3.30pm, throwing them into pile so if you’re trying to relax forget it. The hotel is very shabby and dirty. Lots of Spanish guests in the hotel, who are favoured over the British guests. Lots of people complaining every day about various issues, usually the lack of maid service. AVOID THIS HOTEL. * Note to hotel - if you’re going to respond to this review with one of your standard responses that fails to address any of the issues I’ve raised, please don’t. It just reinforces the impression that you do not care about any of your guests.

Rebecca Dring

We have recently stayed here for 10 days & from the minute we arrived it was amazing. The resort is so clean and well looked after. From start to finish the staff were amazing. They would do anything for you, so polite & helpful. The room we stayed in was spotless and cleaned every other day, the room was modern & had everything we needed. I requested a cot for my daughter & this was in there set up already. We was close to the bars/reception and close to all the pools. There was a lot of pools to choose from which we also liked. The restaurant and food was very good. We enjoyed every meal and there was such a good selection to choose from. My only recommendation would be to have a bit more of a selection for small children other than that I have no complaints. A special shout out to the animation team. Ricardo & keren, they were amazing, we loved the entertainment and they even got my little girl to join in, which is very good as she’s very shy, nothing was too much trouble for them & they adapted the entertainment to the age range. I found this very good. I will 100% be returning & I couldn’t recommend the resort enough. Thankyou for our stay!😊

Charlotte W

We had a lovely holiday here. The pools are beautiful but a little on the cold side in February. Our room had a roof terrace with a beautiful sea view, which made the holiday. The buildings in the resort were beautiful and rustic looking. The walk to the beach was fairly short. The only issue with this holiday was all the sales people trying to sell things down at the beach.

Bethany Jones

Me and my partner stayed here for 10 nights earlier in January for my birthday. The hotel is lovely and has 3 pools to choose from! The room next to ours was being renovated so even though a lot of the reviews claim it to be ‘outdated’ there is lots of renovation being done. Our room was lovely & spacious and even had two balconies- one in the bedroom and one in the living area- which was fab as one was a sun trap and one was more shaded, so a great way to get out the hot weather for a bit of shade. On my birthday we got back to our room to find a lovely Happy Birthday letter from the hotel and even a bottle of wine which was a lovely touch ❤️. The ladies on the front desk were so lovely and helpful. The hotel is in a really good central location and is in walking distance to a lot of shops and only about 5-10 min walk from the beach! Would 100% stay again and we are looking at returning on our next holiday to Tenerife next year!

Samantha Mclachlan

Stayed here at the end of September and would 1000% return ! 3 big pools all which got cleaned every single night. Plenty of sun loungers too always guaranteed a sun lounger at least one of the pools. Food was great freshly prepared every day, couldn’t get enough of their margarita pizza. Staff were friendly and very helpful with very good English. Animation team where fantastic always had a massive smile on their faces and very interactive. Room was massive with a big seating area/ balcony over looking the pool. Right beside plenty of shops and supermarket is only a couple minute walk. Beach is also only 5 minute walk. Taxi to Siam park was only like €15 too which was good. Close to everything to be honest and so much to do round about.

Gemz Giddins

We went here for 10 nights as a family of 4 I was very nervous as when I have read recent reviews they was not all good. The hotel rooms could do with an update but it is clean. A big variety of food always something to eat and is nice. The only fault with the food is the pool bar which is poor. The hotel is in a good location and the entertainment was also enjoyable. The WiFi is not very good only in reception and the all inclusive finishes at half past 10 so you have to pay for your drinks after this time. This did not bother us as we always went into town at this time. The hotel is good for families and will definitely come back again.

Georgina Hill

What an amazing week we have had at the Labranda Suites, the room and service has been absolutely amazing, especially from Alejandro at the Bubbles Bar who provided us with helpful advice for our excursions and speedy service every evening with our drinks. The animation team were friendly and the events were so much fun and also nice that there are adult-only events too! Although an extra cost, we thoroughly enjoyed our visits to the sunset champagne bar which had a spectacular view and a great selection of cocktails. The rooms are spacious and comfy and well-maintained and the location is a stones throw away from anything you could or would need. Thank you for making my first time in Tenerife so fantastic and I do hope to visit again in the future!

Kay Brackett (Vikingpurplepenguin)

We had a lovely family holiday here Feb 2025. On arrival we were upgraded to a larger suite. Reception staff were a little slow, and the staff at the pool bar on the family side could have been a bit friendlier but overall a fantastic place to stay, only a quick walk downhill to the beach. Loved it and my kids had to be dragged out of the pool every day. Having an adult side and a family side to the hotel is wonderful - I didn't have to worry that my children were annoying anyone at any point. Plus it created an escape for me to go enjoy rooftop yoga without the children as it was on the adult side. I'd highly recommend this hotel and would stay here again.

Raluca Mirancea

We stayed in a family suite room for 7 nights in Jan 2025. We enjoyed our stay, the staff is very friendly, the food is very good and with a lot of options for all tastes. The entire hotel is very clean, the rooms are cleaned very well. It was my daughter’s birthday and they surprised us by letting in the room a mini cake, some drinks a birthday card. It was so nice from their side. The night entertainment is nice also, a mini disco for kids every evening followed by different activities - bingo, magic show, games, karaoke, circus, etc. The only thing that was not well though was the game nights - the games are chosen to get 2 men in the final so can drink beer quickly in the final which is not fair for the ladies. But the entertainment team is really nice, they share a lot of positive energy and most of them seem to really enjoy their job. Kudos to Rachelle and Johnny, and to the lady with the magical show and the circus team. Overall we had a good stay and we recommend to others.

Mike Nefkens

Have to agree with the previous poster, surprised others haven’t mentioned it before, the music is LOUD, it’s like trying to sleep in a bar. Bring earplugs if you’ve already booked and maybe they will help a bit, but if you want a relaxing / peaceful holiday, I’d recommend checking reviews thoroughly and look elsewhere. Shame as it has potential, rooms are eOK, staff are friendly, but, not everyone wants loud music in their room all evening.

Belinda Parkes

Great hotel in good location. We were half board and the food was ok. Good animation team and entertainment most days. Lots of available sunbeds. Swimming pool clean and warm enough. The reception staff were great upon checking in but didn't know how the paying for drinks worked in the restaurant being half board. Seemed a bit strange. We had a good time. The rooftop bar was brilliant, amazing sunsets and the staff up there were fantastic. Nice to sunbathe in the day as well, when the bar was closed. ( Adults only)

Aadrienne Reilly

Thank you for a truly wonderful holiday in your fantastic hotel. We thoroughly enjoyed our too short visit with you! Standard of hygiene throughout was faultless. Breakfast buffet was a feast for the senses in every way. Staff were friendly, efficient and generous with their time. Pico Negro restaurant is well worth a visit. ‘Grab and go’ provided perfect lunchtime / poolside options. The pool facilities were excellent. A wonderful range of walks once you step outside. Hotel is within walking distance of a fantastic range of shops and restaurants. We didn’t get to try your spa but will next time! Will definitely return.

Silvie Francisci

Thank you for amazing mid-winter holiday. We really enjoyed swimming in both pools, having a wide offer for breakfast, great views on the sea, lovely atmosphere and attentive staff. Thank you to wellness and reception team for their efforts and smooth welcome and departure. Rooms were clean and spacious, comfortable mattress with easy access everywhere in the hotel. We will be definitely back.

Andrew Crompton

Our ten day stay here exceeded our expectations of the area. We had a delightful winter sun holiday and returned home fully recharged. Special shout out to Melissa, Luisa, Dominic and Head Chef: they all contributed really well to our interaction in activities and entertainment enjoyment. All best, Andrew & Alistair

Chloe Irvine

Lovely clean hotel in a good location away from the hustle and bustle. Very quiet. Wouldn’t say it’s a 5* hotel based on quality of food at the restaurants but the bedrooms are lovely and airy. We had a “sea view” but ended up saving corrugated fencing with a very slight sea view if we stood on the balcony at an angle, which was very disappointing as we paid more for a junior suite!

Ian Straw

Review for Meliá Jardines del Teide We had the absolute pleasure of staying at the Meliá Jardines del Teide, and it exceeded all of our expectations! From the moment we arrived, the staff were exceptional—welcoming, attentive, and always eager to help with a smile. Their dedication truly elevated the entire experience. The hotel itself is spotless, with every corner maintained to perfection. The attention to detail was evident everywhere, from the beautifully landscaped grounds to the immaculate rooms and shared spaces. One of the highlights was the food. The variety on offer was simply outstanding, catering to all tastes with fresh, delicious options every day. From themed dinners to breakfast spreads, every meal was a delight. The beverage choices were equally impressive, with a fantastic selection of cocktails, wines, and non-alcoholic options available throughout the day. The pool area was another standout feature—spacious, relaxing, and pristine. Whether you’re looking to lounge with a drink or take a refreshing dip, it’s the perfect place to unwind and soak up the sun. Overall, Meliá Jardines del Teide offers a top-quality all-inclusive package that is worth every penny. I would highly recommend this hotel to anyone seeking a luxurious, relaxing, and well-catered getaway. We can’t wait to return!

lou Go

Our first visit to this Iberostar hotel, certainly won't be out last!from check in to check out the whole experience was superb. The hotel is very clean, with housekeeping and clean towels everyday if you need them, we stayed all inclusive and there was a wide variety at every meal, the only criticism was the hot food could have been warmer, Drinks were fine and plentiful and the snack bar by the pool was open 10am-6pm every day. We had a room on the 8th floor overlooking the pool and a sea view, our room had been renovated, and was light and airy.The staff at the hotel are amazing, especially the entertainment team and the reception staff, very helpful and nothing was too much trouble. We hired a double mobility scooter through the hotel and they have charging bays for mobility scooters in front of the hotel. Getting a sunbed didn't seem to be a problem ,but as the week went on it began to get busier people were getting their towels down earlier to secure a sunbed. Avery enjoyable stay, and we will definitely be making a return visit.

Louise Thoburn

Just finished our stay here at Las Dalias and I couldn't recommend it more to people who want an amazing stay at Tenerife. It was our first time here ( also, our first all inclusive) and we had the best time. The food and drink in the all inclusive were very high quality and tasted brilliant. The entertainment was top tier, and we had a blast every night. The staff here are extremely friendly and always want to ensure you're having a great time. The location was great too, such a short walk to multiple beaches. We would definitely come again and bring more of our friends and family. Thank you so much for such a wonderful holiday!

Jack Tuansaam

Another fabulous stay at this wonderful hotel. My mum and I have just returned from our 3rd stay and have had the most amazing time. Everything was just perfect! From checking in, our room, food/drink, facilities, location and all of the staff that work tirelessly to help us make unforgettable memories. I would like to take this opportunity to thank the entertainment team for all of the hard work that they do, day and night, especially to entertainer, ALBA. Each time we have visited she has gone out of her way to make us feel welcome and has taken the time to get to know us and make us feel at home. She is such a hardworking, caring and talented person - wowing us with her beautiful voice, dancing, Yoga and aqua, and her contagious smile. We would also like mention entertainers Saray and Vasilij who are also incredible. Working tirelessly to keep us entertained and included in all of the activities. The highlight of our stay has to have been the DJ night! Absolutely outstanding! We danced all night led by the wonderful entertainers. We are very excited to be returning in August, if not sooner with our extended family to show them just how great this hotel is!

Robert Hetherington

Staff were great Saul was fun enjoyed joining in with the entertainment with him. Bar staff were really good made any cocktail you wanted and it was all premium spirits. Rooms were cleaned every day as was the whole hotel. Food was also nice and very near to beach and shops.

Eoin Manning

We are 7 nights into a 9-night stay and we love it here! After 3 self-catering holidays in Costa Adeje, we switched to an all-inclusive hotel package this year. The hotel is in a great location beside San Eugenio Commercial Centre and a short stroll from the sea. We've seen some reviews criticising the rooms, but our room is comfortable and spacious, and we have a decent-sized balcony. The food is great: vast choice and great flavours. It is buffet-style but there aren't big queues and there is no danger of the food running out! The hotel is very family friendly, and the staff are simply wonderful: they just want you to relax and have a good time!

Cecilia Speck

What a wonderful find this place was! A last minute deal to escape the weather in what we thought was going to be a basic cheap and cheerful hotel but how wrong we were. We had a spotlessly clean, large apartment with a double balcony and sea views. The staff are absolutely amazing and make you feel like part of the family. The food and drinks are so cheap and the facilities are great. There are 2 pools ( one adult only) with plenty of sunbeds available. It has been one of the best holidays we've had and have met some lovely people, we will be back here again without a doubt! Brilliant team and I cannot fault a single thing about Neptuno.

Erietta Markou

We stayed in this hotel for 4 nights. The first impression came from the rude staff in the reception. We were immediately asked to pay 100 € extra as a deposit. I don't know if this is common on the island, but I've never heard of it. They then asked me if I would like to have a copy, that states I paid the 100€, to which I luckily said yes. When we left, they didn't mention the deposit and just said bye. I asked if I can have my money back, the guy at the reception looked annoyed and asked if I have the receipt. It looks like they hope people forget about it. The room was superficially clean, but after closer inspection, I found human hair and some mould. The furniture is old and worn down. There's not even shower gel or dish soap. The second bedroom doesn't have a window. There's no Air-conditioning and it can be very warm on Tenerife. There's the option to rent a fan for 40€...... also there's a sign on the balcony door, that says we should keep it closed at night for safety.... So no AC and no fresh air at night..... What kind of hotel closes the pool at 5 in the afternoon?? The hotel is very loud, a lot of drunk tourists come back from partying and shout in the middle of the night. In the valley, where the hotel is located, there's about 1000 rooms. I would generally suggest staying away from Adeje, if you're looking for some peace on vacation, but that was our fault, for not getting well enough informed. The area really looks like it was created for the people that just want to eat and get drunk with warmer temperatures.

PRS

Very affordable accomodation. Parking can be an issue as most cars are parked on the street. Please do not park in the middle of the small roundabout at the end of the street. The hotel does offer dedicated parking, but they charge €8 per day, or €40 per week. They also need a €60 deposit in CASH. (I assume for the garage keys) The rooms were mediocre, without air-conditioning and our room didn't even have a window. This can get very bad when it's hot. We also saw lots of dead cockroaches in the outside area. Luckily none got in our room, but we did hear a lady complaining at the reception about cockroaches. The hotel does have a swimming pool, pool bar, and serves food. Recommended if you're on a tight budget. Otherwise, spend a bit more and get a decent room.

Sophie S

Whatever you do, listen to the bad reviews and go to a BETTER hotel!!! We saw the bad reviews and didn’t think much of it, but it’s all true. When we first came we had to give a €100 deposit which was a bit sus but we knew about it so we had the cash ready, I recommend taking the receipt they offer you when you give them the money! First thing we noticed as soon as we walked into the room was the smell of chlorine- which would make you think atleast it gets cleaned, right? Nope, it was extremely dirty and the cleaners didn’t even clean whilst we stayed here- all they did was take out the rubbish, rearrange towels in the bathroom, make the bedsheets neater (but never CHANGED the bedsheets) and sometimes I saw a bit of cleaning liquid in the toilet but that was it. In fact they didn’t even do this bare minimum every day! There was quite a few days where they didn’t even clean. They don’t even give you shower gel or shampoo which is a standard for hotels, all they give you is a cheap bar soap. There isn’t even anything to hold your stuff in the shower so you have to keep it on the dirty floor. Also the shower sucked and hot water would only last like 5 minutes before going cold, and the water is super chlorinated. The apartment was always super hot and stuffy since there is no AC or fan (you could rent one for €40 which is such a scam) and we stayed in December, so I can’t imagine how unbearable it would be in the summer! Also leaving the balcony door open for an extended period wasn’t really an option since it’s not safe. The walls are very thin and it’s super easy to hear literally anything around you. You can hear when people are using the toilet, whispering, or opening doors. We were lucky since we didn’t have neighbours most of the time so it wasn’t too noisy for us, however most of the noise was coming from Laguna Park! Can’t fault this hotel for that but Laguna Park has a bunch of loud drunk brits which will keep you up all night, however we could mostly only hear this since we stayed in room 155 (sea view room) which is at the rear of the property. However we specifically asked to be away from the pool since it was always noisy (always playing loud music) and that’s where most people would be, it’s also very accessible to the public literally anyone can walk in so it’s pretty easy to break into the hotel. I wouldn’t recommend this hotel if you are elderly, struggle with walking or just unfit- there’s a massive hill that you have to walk down to get to the beach. It’s like a 20 minute walk. It’s fine in the way down, and even though I would consider myself fit, it was always painful walking up especially because of the heat, it’s such a steep hill. You can take a taxi up which is like €5-10 but this hotel isn’t the most accessible anyways since it has sooo many stairs. The adult heated pool was not heated at all, it was super cold. I also wouldn’t say it’s the most kid friendly since the pool doesn’t allow floaties. Also the free wifi sucked but it was good enough for very basic use. Now the tiny amount of positives: it’s in a decent location not really a long walk to get to the beach. There’s also multiple supermarkets very close so that’s helpful. Also the view from the sea view apartment was nice so we liked sitting on the balcony. Thankfully no cockroaches (yay?) but maybe you would get some if you stayed in a lower level apartment. There was no theft but we always made sure to hide our stuff well (like in our clothes in our bags), but if you leave cash or passports out who knows it would probably get stolen. And that’s basically the only small positives. Our trip here was NOT enjoyable- stay away from Neptuno and spend a little more money to not get your holiday ruined.

Arslan Gabdulkhakov

Great hotel, bad management. We had loud neighbors throughout our stay and the hotel management was helpless, pretending that they are fully booked and can’t move us elsewhere when the hotel was almost fully empty. What he won by lying? I have no clue. Never again! Though we really liked the place on the first day, and I wanted to make it my destination every time I come to Tenerife

Agata

Whole resort is located on a steep hill with amazing views, so if you have mobility issues, it's not for you. Rooms are equipped with small kitchen area for those self catering. We went for an option with breakfast and we couldn't be happier. Plenty food to choose from. Breakfast from 7:30-10:30. Rooms are bit outdated, but clean. Cleaning service every two days, so I can't agree with some comments that rooms are dirty. The grounds of the resort are massive and impressive, great pool size and plenty sunbeds, never seen people fighting for one. Unfortunately WiFi is only by the reception and maybe first row of rooms, so make sure you have some data on your mobile. There is little free library by the reception and plenty of books in many languages. I spotted German, Dutch, Swedish and of course English. Bit noisy at night as people check in 24/7 so ear plugs are essential. Overall good experience.

Joseph Henry

Went on a stag do. The hotel is a bit dated and the food offerings left a bit to be desired. However, you do get what you pay for. It is a good place to stay for those on a budget. The views from the hotel are great and has a decent sized pool. Probably Ok for a stag but would I take my wife or a family there? Probably not

TJ Minnock

The hotel is about as 3 star as it gets. Nothing too fancy, but nowhere near as bad as some of the reviews make it out to be. Rooms are nice and practical but don't have air conditioning which makes them very hot. Balconies and views are nice. Food wasn't the best and a couple of staff were a little bit rude. It''s also a lot of hill walking to get back from the town which isn't ideal in the heat. Overall, if you're looking for a budget holiday destination, it's a great choice. There's certainly more luxurious locations in the area, but I enjoyed it. Pool was great.

lynn

cheap but not so cheerful.. I was pleasantly surprised when i arrived and seen the hotel grounds as i wasn’t expecting luxury in a 2 star hotel. The grounds were lovely with a big pool and amazing view! . However when we got to the room things changed… I expected a 2 star hotel to be old and run down .. but not DIRTY! the bathroom was coated in dust, spider webs were visible in every corner , the shower barley worked and when i opened the wardrobe to put my clothes away cockroaches ran at me!. safe to say that wardrobe was firmly closed the entire stay. We also found an old flip flop covered in dust under the coffee table 🫠🫠 surely it’s not that hard to keep a room clean? . If you’re just looking for somewhere cheap to lay your head then this hotel would be fine! as we did only pay £54 a night which is a great deal for a cheap few nights away! but for me the lack of cleanliness in the room was so disappointing and there really is zero excuse for it no matter how much you have paid . I definitely would not return .

amy louise

We came here last April we had a fab experience thought we return Feb 2025- wish we never! the manger lady is a disgusting rude woman not only to us many it seems. The man who dealt with us on our arrival was lovely couldn't fault him. We asked if we could have a room with a view or near the pool or close as our son is disabled - sure they said... if you pay extra 70 euros- paid the 70 exact words were great room with really good view this is our view dirty flip flop and a vape. Zero sun from morning to night on our balcony. Room was apparently cleaned but floor says different so does the stained sheets and kettle full of ants. Food has gone drastically down hill especially for choice of food for kids. Kids can't be kids in the pool either anymore stopped allowing ball games and inflatables except a ring.

Stephen John Siviter

Trust me, forget the bad reviews, make your own mind up. We have just returned, staff were so friendly, the owner is always in site, even picking up rubbish. The rooms are clean, ours was spacious, towels changed every second day. I read someone posting that rubbish bags are left, well those rubbish bags happen to be the linen for the cleaners to change inside the rooms, all sealed. The restaurant is exceptionally good. The location again, brilliant. What more can anyone expect for the money we pay, you get what you pay for, we will like others be back.

John Moore

I stayed here last week with my 12 year old son. I booked because it was the cheapest in the area and was a little dubious with a few of the bad reviews but... I do believe a holiday is what you make of it so what the heck. The reception was perfect.. friendly and efficient. The rooms great at the price with a super balcony too. The bar was good and the onsite restaurant great. We had the sharing platter twice and was more than we could eat. The location is great with lots of bars a short walk plus a few supermarkets too. I have every intention of calling here again with the whole family and hopefully get a room a bit closer to the pool. All in all very well done. John and Matthew Moore

Claire Pilkington

Good location as it's situated by lots of bars and shops. Rooms were clean and recently updated with new kitchen and air conditioning. Currently, the other apartments are being refurbished, so there is building work on going. We did have a cement mixer outside our block, but it was not noisy. We had a top floor apartment, and the balcony was too small, and I could not sunbathe as only a table and chair could fit. It was an issue as not enough sunbeds around the pool. Rows of sunbeds saved with towels, but no one appeared until 3pm? Pool was beautiful and shallow, with no deep-end, but did get full with inflatables and holiday makers forming human pyramids. Breakfast on site was good at a reasonable price and evening meals good value with plenty for every taste.

Martina Michalikova

Bed bugs in apartment No. 63! A lot of them. We told the staff in the morning and they were surprised, said that nobody reported that before. When we returned to the apartment to pick up something we forgot, we saw that the staff removed the sheets and blankets but was spraying the mattresses with some anti-insect spray -- so probably not removing them before the next guests are coming.

Eileen Mills

Great apartments everything you need, just a bit dated could be doing with a refurbishment. But clean. Great pool area Staff friendly, great location. We will be back for sure.

Fani Chervenkova

I strongly advise everyone not to stay at this hotel for their holiday. It is not save and secure place and the staff members stole personal belongings from the guests’ room. Moreover, there are no cameras and security staff in place and the personnel is very impolite and rude. In addition, the staff at the hotel bar refuses to speak any other language apart from Spanish and tells the clients that they have to speak Spanish if they want to order something, otherwise they will not serve them. During my stay, the cleaning staff stole my entire backpack while cleaning the room. When I reported the theft at the reception, the receptionist behaved completely inadequately. Instead of assisting us, she screamed and accused us of leaving the door open and saying that someone entered from outside, which was not true of course. Even if this was the case, I think, it is the responsibility of the hotel to ensure the safety and comfort of their guests without worrying that someone can get in without any problems, given the fact that there are no cameras or security and nothing can be investigated. The receptionist did not even inform her manager and her colleagues about the theft. She also tried to convince us not to involve the police. When we requested to meet with the manager of the hotel to inform her and to discuss potential compensation, she just refused to come. I strongly recommend avoiding this hotel and finding safer and more pleasant accommodation for your stay.

Abby S

The service we received there was really good. Waiter called Alex was great, and another waiter I didn't catch the name of (shorter man) was also brilliant. The entertainment was great too. Reception helped us book excursions and answered any questions we had. The hotel is up a hill with about a 5-10 minute walk to the nearest amenity. The rooms were clean but a bit dated. The extractor fan either didn't work or we couldn't figure it out and the oven took about half an hour to half cook a pizza. The beds were a sofa bed style with two single mattresses pushed together. We were on the ground floor so didn't have a private balcony which was a bit disappointing. Pool closed at 6 which felt a bit early, but might be a standard closing time. For the price, it was alright

Andrea Mangone

The apartment is very beautiful, a big terrace and a great view. The kitchen was fully equipped. A great stay, it was a pleasure also spend some times in the swimming pool. I could cook a fresh octopus without any problems.

Donna Jones

Lovely clean hotel really enjoyed my week stay. I will be booking again. Really nice swimming pool with bar attraction looks lovely at night all light up. Supermarket was great, the shop assistant was a lovely young man always jolly and happy to help. Down fall is the hill but we ended up hiring a car.

Tanya Chervenkova

Me and my family was staying in this hotel 2 weeks ago and got robbed just a few hours after our arrival!!! Someone (most probably the staff) entered into our aparment and stole many valuable belongings.The hotel is not safe at all - there just a few cameras near the pool and the reception and that's all. The staff of the hotel didn't not do anything to support us, compansate us or make us feel more comfortable during the rest of our stay there. The receptionist even told us not to call the police, while the manager didn't not show at all to talk with us about crime. They totally didn't care that there are criminals in their hotel....

P Gallagher

Had a great stay. Rooms are clean with a great little kitchenette. Beautiful ocean views. Large pools with a restaurant right on site. Located near plenty of shopping, restaurants and bars and grocery stores.

Shania

Was originally a bit nervous having booked this hotel seeing some of the reviews, but after staying for 8 days I can confirm this hotel is brilliant. Amazing views and location, peaceful and very clean. Only faults I can give are that the air con isn’t that good but not unbearable and that the decor is a little old school. Loved our time here and loved this hotel. Coming from someone who is very picky with where they stay this took me by surprise in a great way! Would recommend. Sea view room sunsets were beautiful.

Norbert Szak

First of all it is not a 4 star hotel!! Outdated, run down place. Reception staff layed back, not very helpful. Rooms are in terrible condition, need a re-vamp for sure. Full of cockroaches, when you mention this at the reception they just shruggle their shoulders. Bad attitude! Not cheap so expected something else! Never again! Oh and the noise...there is a bar called sloop or slop not sure but on Sundays play live music which is terrible and very noisy when mentioned this to reception staff (again) they said: well this is Tenerife they are allowed to do that! What? Seriously??? Worst hotel ever!! Avoid!!

dibleyfm1

We stayed in a private apartment which was situated on floor 3, perfect room with good fresh decoration kept to a high standard and is equipped with everything you can think of including books to read/ towels even a shopping trolley to stock up from the local shop . Elevator available all week .Club Atlantis as with many on the island is on a hill however,it is only 5 mins from everything you need for a great holiday. Reception staff are very pleasant and helpful.Everywhere is clean and tidy . Issues : air con is switched off by the hotel in autumn so even though there is currently a mini heatwave no aircon was available . There is a slight issue with sunbeds. You cannot reserve them which you would think was great and the pool attendant unlocks the beds stacks at 10am . but you will have to que to get one and they do que early also from 9am you can see people placing towels on the ground where they intend to place the beds and they all set up the beds and go back off to breakfast or about their day so still you can end up without a sunbed even though they are empty most of the day . There is a pool bar /Cafe. Food looks good but it can get busy and with only 1 cooking and 1 serving I did notice long wait times when busy . The area is perfect with bars and restraunts a plenty . Make sure you try the slow boat Chinese/Las Olas/ sun inn/ deli delights

Bart Van Dooren

Would rate it a 4,5 stars. The food was very nice, a lot of choice, generally something there for everyone at breakfast and dinner. Lunch only has a few options. The staff are very kind, really a plus point of the hotel. The pool is very nice, you can get your own parasol and there are enough sun beds for everyone. The hotel is also very close to the beach, which is really nice. The room was clean and had a large fridge. Downside is there is only WiFi in the lobby, not in the room, and we had 2 single beds instead of 1 big bed. All in all I would recommend HOVIMA Atlantis.

Tim Weston

First time staying at the hotel and we paid less than £80 a night. The location is great as you are away from the strip so quite peaceful with big rooms and you have brilliant views overlooking Costa Adeje. The pool area is spacious and clean, plus the food and drinks from the bar are top-notch. Really friendly and helpful staff too. There is a small shop on site that sells the basics, but we walked to the local supermarket (about a 20 min walk). The hotel does have some issues though. The rooms need a bit of TLC (our toilet cistern leaks, the kitchen is missing utensils, some tiles are cracked/broken and the whole room needed a good clean -the floor makes your feet black) and the rooms lack soundproofing. Our biggest gripe is the bed! It's a cheap rock-solid mattress that's only about a foot off the floor. It's given both my wife and I numb shoulders, sore hips and sore back. Finally when first coming to the hotel the signed for reception is non-existent, we had to ask guest for directions. For out of season prices it's alright but I wouldn't stay here paying the on-season prices.

Brodie Kelly

The view is the only redeeming quality. The beds are incredibly uncomfortable. 2 single beds next to each other was the “double”. Closer to a camping bed than a hotel bed. The pool is blasted with terrible drum and bass music at an extreme volume that disturbs your room if you’re nearby. Lots of noisy guests well past midnight. Great if you’re trying to save a buck but don’t expect much more.

Rob Gray

We arrived at Panoramica Heights and were given very vague instructions by the gate operator to find the reception which ended up being about 4 floors up which was pretty gutting after a long day and carrying all our heavy luggage with no assistance. There were no signs for reception either so we had to find our way there ourselves. Once settled in we realised that the hotel was far out the way of anything of interest, no shuttle bus or anything to get down to the beach so we had to embark on two very long walks every day for a fortnight as there’s no way we could have afforded 2 taxis every day. The incline of the path up to the hotel was just ridiculous and caused us great pain in our legs for several days, this wasn’t mentioned when we booked. We’re reasonably fit and enjoy a walk so distance wouldn’t have been an issue, but the angle of the walk was just excruciating. Other issues with our accommodation included the fact that the air con smelled badly of mould and had mould clearly visible inside. There was also large patches of damp and peeling paint on the walls which grew steadily worse over the course of our stay. We also awoke one morning to find a huge cockroach on the floor which we couldn’t catch. We asked the reception if they could sort this the next morning and provide us with evidence that it had been caught which was never provided so was likely in there for the course of our stay. There were also no plug sockets next to the bed which proved very inconvenient. The fridge also made a ridiculous noise all day and night and was clearly faulty which stopped us sleeping. We asked at least to be moved rooms but we we’re never given this option despite leaving our contact details at the desk, asking regularly in person and constantly seeing people checking in and out during our stay. We were forced to stay in the room with cockroaches, the air full of bug spray and a mouldy air con system with an already bad chest and a constantly buzzing fridge. Throughout our stay the hotel loudly played aggressive trance / dubstep remix-type ‘music’ which was booming away in the pool area at all hours. The ‘music’ was often full of bad language even with children around, I’m not a prude but there’s just no need for it in a public space, it makes for a very unfriendly atmosphere. Why not just play some gentle instrumental background music which wouldn’t offend anyone? Asked about the music being changed but no change was made. There was also a constant smell of people using marijuana at the hotel which was very unpleasant. The waiters at the hotel were also incompetent. We asked one night what cakes they had available (the menu said to ask your waiter about what’s available) and he replied ‘I don’t know, man’. Unbelievable. He didn’t say ‘I’ll find out for you’ or anything, we had to leave our table, go inside and try and find out for ourselves. We were also served still water after we ordered sparkling that night; not a busy night either just pure incompetence. All of the busses for excursions we had booked only collected and dropped customers off miles away from our hotel as it’s so far out of the way, everyone else was dropped off and collected at the front door of their hotels, but we had to be up earlier and got back much later than everyone else due to needing to walk to different hotels for collections and drop-offs. We asked the JET2 rep if we could be moved from this awful hotel early on in our stay but were told it would be a minimum of £50 to change plus whatever extra cost there was for the new hotel fee and would also take several days to arrange; we refused this on principle, why should we pay extra? The hotel shouldn’t even be on JET2’s books it’s so bad! Overall a totally unsatisfactory experience, will never return.

Jack G

The rooms were pretty unclean with hair all over the bathroom and leftover food from the previous guests, the aircon and refrigerator were very noisy and if any guests returned quite late on it was so noisy in the rooms. But the view was spectacular, apart from the bald receptionist the staff were unbelievably helpful and for the price you pay I was not disappointed at all. Ooh and if you get a coach to the hotel, get ready to drag your suitcase up the steepest hill ever. Luckily mine got lost in the airport.

Diane Cavanaugh

I don't know why the hotel gets really bad reviews. I was thinking about changing hotels glad I didn't. It was fairly cheap for a family of four the rooms are big. Yes they need refurbishing, yes the beds are hard but you get use to them. They are clean and we got clean towels and our beds made. We just used the hotel as a base we walked to the towns about 30 mins never walked back don't think we would make it. Taxi are about 6 euro back We walked to aquauland which was a good day out the kids loved it. Something for all ages. The hotel shop has everything you need but supermarkets are a bit cheaper in town. The bar restaurant is okay too a little overpriced but I think every where is similar priced. Overall we had a lovely holiday but if you expect luxury and not being up a hill then probably not the hotel for you.

Neringa Vanhoutte

I recently stayed at this hotel, and while the location is beautiful, there were several issues that made my stay less than pleasant. Lack of Air Conditioning: The room didn’t have an air conditioner, and even though we were there last month when the temperatures weren’t too high, I can imagine how uncomfortable it would be during the hotter months. There was just an old fan, which I don’t believe would be sufficient during Tenerife's 40°C summer heat. Poor Bathroom Ventilation and Shower Design: The bathroom has no ventilation, and the shower design is problematic. Water ends up flooding the floor, which can be slippery and dangerous. Be careful not to slip and hurt yourself! Outdated Room: The room itself is quite outdated and could use some updates. It felt like the hotel hasn't invested in maintenance for some time. Unwelcome Guests: I was surprised to find cockroaches in the room. When I mentioned this to the receptionist, I was told not to worry, but it was certainly unsettling. While the location is the only positive aspect of this hotel, I would recommend looking for alternatives. There are better options available for this price range. Unfortunately, this experience did not meet my expectations.

Ray Stuckey

Rooms are lovely. Only issue is we had 2 singles beds pushed together as opposed to a double bed. 95% of staff are amazing, just a couple are quite abrupt. Food is lovely, although choices are limited. Views are great and strongly recommend booking a sea view room Only negative point is that we arrived in time for lunch on our first today and weren't leaving til after lunch on our last day. We weren't told about the courtesy room when we asked ar first about the situation and were only told about this the night before and all suitable time had already been taken. We also had our bands taken off us before the checkout time and were unable to enjoy any food or drink on our last day. Food had been going to waste at the pool bar all week

Lewis Thorpe

My worst holiday ever, food was disgusting, insects running up the walls and all over the floor, random people in the pool and overcrowding to the point we couldn't sit down and had no choice but to walk to the dirty beach covered in liter ect I was gobsmacked! Honestly, my partner and I wanted to go home after just 2/3 days. Even though we paid all inclusive the drinks there was disgusting and water down, we had to dine out at the beautiful steak restaurant every night, which hit our pockets and to the local shop for snacks. It was so bad we haven't been on holiday since and I forgot to post a review so here it is. AVOID AT ALL COST!

Emilia Sowińska

Our 10-day stay at the Atlantic Hotel is coming to an end. We were here on a family vacation with a child. We decided to go for the self-catering option. The kitchenette is great for this, basic dishes and kitchen accessories are available. The apartment with an ocean view exceeded our expectations, it is the most beautifully located hotel. You can enjoy the sound and view of the crashing waves all day and night. We used the hotel restaurant several times. The service is very nice and friendly. The hotel is kept clean, every toilet is fragrant and well-kept. The rooms are spacious and the breeze from the ocean compensates for the lack of air conditioning. We will definitely come back here and I recommend it with all my heart.

Craig Robertson

Had an absolute amazing stay in this lovely place. We stayed in a self catering apartment in the complex. The apartment was massive, very clean and that balcony view (see pictures) If you are looking for a nice quiet area to stay in Tenerife I highly recommend staying here. The staff were all so lovely. The pool area can be busy but there's a total suntrap of a roof terrace that's really quiet and fully equipped with loungers and parasols. It also has a cold shower to help you cool down. The rooms don't have air conditioning but the provided fan is ample to help you get to sleep at night. If your are wanting that amazing view we were staying in room 111. There's lots of great restaurants in the area too, we can highly recommend the Tapas Boutique and Nebula, amazing food at very reasonable prices. We would definitely go back and stay in this lovely quiet place.

Roberta Cliff

Lovely hotel, in a great location with views all round of the beach the sea and the mountains. For my family a children’s disco in the evenings not just once a week would have been better and nice for my children. Food in the hotel was good. Lots of restaurants close by, we didn’t go to any but they looked nice. Small supermarket next to the hotel too which sold everything you could need at very good prices. We would return to this hotel. Lovely walks all around. Really good bar on the beach with live music and an excellent spot for watching the sunset. Good helpful staff. Rooftop hot tub and sunbathing area for adults only.

Sara Mijwel

We highly recommend this hotel. The location, service, and cleanliness is amazing. There's always activities for both adults and kids and the staff is always helpful and very friendly. The rooms are very clean and the beds are comfortable. The pool area is also very clean. The hotel is located only a few meters from the beach. One night every week they arrange an optional special dinner by the pool (at an additional cost) with live music which is a very nice experience with delicious 4 course meal.

Ralph Hees

The people were really nice. The valentine dinner show was romantic and the food delicious. When I mentioned my allergic reactions in my room, they cleaned the room extra good and sprayed anti animal spray. The breakfast was good, some food was a bit old when you are late. There were a lot of restaurants in the neighborhood. In our room we heird a lot of noise from the other rooms. The door handles make a lot of noise. The beds are really bad, one of the worst I ever had. 7 out of 10 days I work up with back pain. The bathroom, is clean. But it really stinks in there, like the fan was broken. The interior is a bit outdated, for us not a problem, but it is also not so good maintained.

Hilary Temperley

Stayed for the second time two weeks ago at this hotel. Although we thought the location, cleanliness and helpfulness of staff were very good, the quality of the (not so) hot food was variable, although the cold food and salads were good. What we found particularly disappointing were the number of swimming/sports groups in the hotel and one in particular from Leicestershire were not adequately supervised in the evenings by the group s staff, resulting in excessive noise as they ran round corridors. I don t think we ll be returning here unfortunately.

Ruth Richardson

We had a great week. The staff were helpful, the food was delicious and there was plenty of choice. The location worked well for us, right by the sea but a bit further out than the bars and nightlife, so we didn’t find it noisy.

Vanessa Da Costa

Here's a review you can use: Review Title: Amazing Stay – Highly Recommended! I recently stayed at this apartment, and it was absolutely amazing! From the moment I arrived, everything exceeded my expectations. The space was clean, beautifully decorated, and well-equipped with everything I needed for a comfortable stay. The location was perfect—close to great restaurants, shops, and public transportation, making it easy to explore the area. The host was incredibly welcoming and responsive, ensuring that my stay was smooth and enjoyable. One of the highlights was the stunning view from the balcony, which made for the perfect spot to relax after a long day. The bed was super comfortable, and all the amenities provided added to the convenience. I would highly recommend this apartment to anyone looking for a fantastic place to stay. I can’t wait to return! Would you like me to personalize it further based on specific details?

Greg G

The location of these apartments is great. They are clean large and modern. The lounge and bedrooms all have air conditioning and a tv. Everything thing seems to be covered. Fridge/freezer, dishwasher, microwave, oven utensils for everything and more. The rooms also have hair dryers, iron and ironing board. There is also a small pack of teas, coffee, powdered milk etc when you arrive. The balcony has sun beds that are really comfortable and a table chairs and parasol. We stayed in room J403 and the sun was on the balcony from early morning till 4pm ish. A short walk to many restaurants, shops and bars. There are also lots of bars and restaurants on site. There is live music on in the square in the afternoons and evenings. The pools are fairly small and not many sun beds for the size of the complex would be my only criticism.

Sandra Blondy

Currently staying in Sunset Bay Club. The room is great we have a massive balcony with sun lounges the location is amazing so close to the beach and main areas. However we are staying in block D and this block is extremely loud. We have 3 bars that are open till late on one side, with live music and people seating outside and a bar and 3 restaurants on the other. We are unable to sleep until past 1 am as it is extremely loud. Would definitely stay here again but in a different block. Never in block D. We asked to move room and were advised we would have to pay 40€. A good night sleep in a quiet room is a basic requirement of a hotel. We didn't get that and were asked to pay for something that isn't our fault. The hotels policy is that there should be no notice after 10p.m but the bars go on way past 12 a.m. and are very loud.

Daniel Goncsarov

Overall value for money- wise its a very good apartment. Super close to everything, yet quiet. Very well equipped, spacious rooms. Large balcony, 2 pools. Great deal.

Abbie Fahy

Stayed here for a week with family and friends, seemed like a nice place to stay until complained for making noise at the pool area with kids ??(which was not true ) Room was located over a bar with 2 kids under 8 and couldn’t sleep at night. Found it ridiculous that the kids weren’t left enjoy themselves at the pool area staff gave all 9 families a complaint about it which I thought was very wrong, I would not recommend this complex to anyone especially after the inconvenience I had here people come on holidays that work very hard for there money to be treated this way an absolute joke if I had known it would be this way I wouldn’t have booked it absolute joke!!!!!!

anthony kendrick

Decent enough hotel but 3 star for a reason. Room was ok. Kitchen area with fridge, microwave and two hub cooker. No table or dressing table in room. Bathroom was ok but no hand wash or shampoo provided. Balcony was spacious with table and two chairs. Food was poor in our opinion and though we were half board only ate there twice

abicarruthers

Honestly, ignore all the negative reviews. This hotel is exactly what you need for a budget friendly holiday. We came as a couple for 4 days. It's got everything you need. Basic. But decent. The food is ok, only being here 4 days we were all inclusive (mainly for the drinks) so did eat out on a night. There's enough choice, especially at breakfast. The staff were very friendly. Had our room cleaned once while we were here but able to request towels as needed. All round I would say, for how much it costs, it is absolutely brilliant value for money. Thank you Laguna Park 1. You've made our stay lovely.

Kerry Gibson

Spacious apartment, good variety of fresh food. They even gave me two fresh from the oven gluten free rolls each breakfast. Plenty to drink - served in paper cups - but tasted good and as much as we wanted. Lovely being able to see the sea and mountains from the balcony. Several evenings of live entertainment

Cosmin Caprici

We spent 4 nights. When we received the apartment it looked like they didn’t clean at all. The living room and the bathroom was full of hair. On the third night starting after dinner and until next morning after 10 am when we left for the day there was no running water. This repeated the last morning when it was on and off until we checked out. The food was good and also the location but it doesn’t compensate the other problems. Personally I wouldn’t return.

Lindsay Thompson

We were in an apparment room, very spacious for 2 adults and 2 children. Great selection of food all day long. Brilliant location with shops, restaurants and pubs walking distance and only about 10 minutes walk from the beach. The pool is massive too! We managed to get the bus to a local market on Saturday and to another town too so that was easy to do. The only thing I disliked was the fact there are signs around the pool saying no smoking or vaping yet its not adhered to all the time by other guests but also not policed by the security staff of life guards.

Claire

Just on way home from a lovely stay at the Malibu Park apartments. On arrival, the welcome was friendly and we taken to our room by the receptionist who ensured we had a safe and everything we needed The room was clean and presentable, a bit dated but as expected for the price we paid. Beds were comfortable and we slept well thought our stay as here wasn't any noise disruption. The apartment would benefit from black out curtains as the linen curtains were transparent. We had a lovely view of the resort from the balcony which was over looking the Aqua park. There is a hilly walk to the centre of the resort and the beach, so wouldn't recommend this hotel if you prefer a more central stay or are unable to walk a fiat distance. However, there are plenty of taxis available around the resort. There are a few cafes and supermarkets situated around the apartments. We recommend the Hemingway cafe. We had breakfast there every morning, quality food and friendly staff. The pool area is pleasant and bar is open from 12 until 6 at this time of year. The apartments are secure and you require a key card to enter. We felt safe and secure throughout our stay. The weather was changeable throughout the week, often overcast and windy, so I would recommend packing a lightweight cardigan or jumper for the evenings. We would stay in the apartments again as they are definitely good value for the price we paid. The staff and receptionists keep in touch via text and answer messages promptly if you have any questions or queries.

Tina Spencer

It is listed as a three star apartments and I’d say it is three star. The apartment was a bit tatty and in need of an update but the beds were comfortable and you had everything you needed including a washing machine which was great. We had a beautiful viiew if the town sea including sunsets. The pool area was one of the best I have stayed at with fake grass round the pool so the kids don’t fall over. The sunbed were comfortable ones too. The pool was lovely and clean. They have what’s app group so you can ask questions on it and book the maids. Towels changed daily. It is on a steep hill so not too good for people with mobility issues. We had a brilliant holiday and I’d stay again.

Richard Lee Sellar

Great location with shops and cafes right outside.The apartment and facilities were clean. We were able to get sun beds no problem. £10 deposit per towel and could could change them out daily for no extra cost. The bar was also good with friendly staff. You can play pool and table tennis which keeps the kids entertained. They do have a washing machine and tumble drier onsite. This was the first time we have used an self catering apartment & would recommend Malibu park.

Chris Hackers

Spacious apartments, modern and well maintained with wheelchair access, perhaps not a four star facility. Good spot a couple of nearby places to eat, grocery shop, mini waterpark and easy walking distance to the coast. Sunroof terrace for sunbathing with large swimming pool. The island is volcanic and generally steep so this would be a consideration for some. Loved it and recommended for good value, would use the complex in future.

Ramon Michael

The most miserable stay I’ve ever had on Tenerife. This hotel is a total rip-off—expensive as hell with nothing to show for it. The front desk people are useless, and the location is pure torture. You’re jolted awake at midnight by relentless noise from a nearby house with dogs that never shut up, and just when you think it’s over, some jackhammer starts rattling the walls at dawn. I’d rather sleep on the street than come back here!

Stuart Metcalfe

Because we are old and not very mobile they gave us a very nice apartment in the main block with good lift access which was greatly appreciated. All in, we had a very nice 2 week break with wonderful weather. We also appreciated the birthday gifts for my wife. Many thanks to all the staff at the Santa Maria.

Jason Davies

We had a noise issue on the first night with the music so discussed with Sandra on reception and she organised another room (384) opposite the Tennis Courts and side sea view of which made our holiday. Also Sandra upgraded my partner and myself to Half Board and we did not have to pay for the luggage room on the last day and the courtesy room so we could have a shower and freshen up before we flew home. Reception and restaurant staff were friendly and polite. Loved our Santa Maria experience and will be back for another excellent holiday. Sandra, thank you for your superb customer service and hope you enjoyed your bottle of bubble. Jason Davies x

Mažvydas Gaigalas

We spent one week in Santa Maria hotel in January. Only the best impressions ! We had one of the best rooms in the hotel, on the corner, with an ocean and sunset view. Rooms were spacious, sunny, warm and with a beatiful view. There is a big public parking 10min away by walk. Personnel was very friendly and polite. You can choose from a food variety and a dinner desserts are the best ! Hope to come back the next year;)

Boy Andersen

The staff is fine. The pool area is nice. Breakfast is really bad. Juice is not real juice. Bacon is made out of spam, susauges have absolutely no meat in them, discusting. Bread are just bakeoff. Everything they served is chosen going after the lowest prices. Bathroom stinks terrible. Only one of the elevators was working. Everything needs a big lift and some maintence.

Irene Conlon

Fabulous 👌. 2 pools. Kid friendly. Great location. Claire is fantastic at her kids entertainment, she makes kids enjoy the holiday experience so well. A great Gem to the hotel. Hotel staff were so helpful. Cleaning staff do such a good job. Place spotless

Matthew Orton

We had a lovely stay at the GF Isabel, we stayed 7 nights, 2 adults and our 3 year old twins. It is kept really clean, the room was tidied, beds made every morning, all the pool areas are well kempt, and are really nice areas to play with the kids and have some time to relax. Breakfast and dinner were very nice, plenty of different food, all very tasty. The 8pm mini disco was great for the kids really interactive and a good chance for them to have a dance! The added bonus was the kids club which was free to sign up to and use, it was lovely getting some time to relax while the kids played and were supervised. A mention to Alvin who worked at dinner time he was always great with our twins, thanks. Also to the Scottish lady(sorry we didn't get your name) who worked in the kids club and did the mini disco, KouKou move! She was excellent!! Many Thanks for our stay GF Isabel, we will definitely be coming for another stay if we come to Tenerife again!

Samara Downs

Great spacious two bed villa and lovely overall architectural design for the resort which made the place feel spacious, overlooked by the fabulous volcanic foothills behind. Kids amenities are wonderful as are the Mini club staff- Adele, Alejandro and the two Marios made every effort to give our 3 yr old the best time and were fabulous- she still talks about them now! The all inclusive food package was buffet style with all that this entails and wasn't our favourite aspect of the holiday, but everything else was great.

Susie Cory

We really enjoyed our stay here. March 2025. The food is wonderful. So much choice at breakfast and Dinner. The staff are very friendly. I took part in a dance session. Both Adele and Alejandro were brilliant in teaching the dances. They were very accommodating. Very friendly too. They are brilliant entertainers. Adele was thinking of introducing Line dancing. I think that the men would join in that type of dancing too. A big thank you to the entertainment team. Thank you everyone one at the Isobel hotel for making our holiday a pleasant one.

John

I had a very pleasant stay at this hotel and was generally very satisfied. A particular highlight was the excellent service at the reception. The staff went above and beyond to assist me with changing rooms, which I really appreciated. One suggestion I have is to ensure that all rooms are properly adapted for guests with dogs. It would make stays even more comfortable for pet owners. A small observation regarding the restaurant: it felt like a bit of a war zone during meals, with so many children running around. Perhaps a good solution would be to seat families with children on one side of the restaurant, closer to the kids’ menu area. This might create a calmer atmosphere for other guests. Just a thought! All in all, I was very happy with my stay and would gladly return.

Karen Mason

This is a large hotel with a range of accommodation options. We had a one bedroom bungalow which was spacious. The beds were comfortable, everything was spotless and the housekeeping staff arrive every day to see if you want anything. The WiFi is great and consistently accessible. It's a hotel for families and couples so no exuberant late night activity, which is great. The pool is the largest we've ever had in a hotel and immaculate: the only downside is it opens at 10.00. We prefer to swim first thing so a 9.00 am opening would be preferable. It was sad to see people changing their pool towels so often: it can't be good for the planet. There must be a better system. We can't comment on the food as we self-catered. Bar prices were reasonable for a 4 star hotel. We've already booked for next year, so highly recommended.

M

Truly beautiful hotel with amazing location. Pleasantly surprised. Amazing greeting and hosting from Bradley on reception and Carmel at pool bar (hope I spelt that right) - both so lovely. The location is great, hotel grounds beautiful, and the sky pool bar was fab - infinity pool was a nice surprise!! had an amazing time thanks so much :)

benoit simonet

We initially planned to go just my wife and I, but unexpectedly had to bring our 3 kids (13, 11 and 4 years old). We thought we could sort it out at check in and pay for upgraded room once there. The guy at reception made us feel like we were trying to fit 5 in a 2 people's room as initially booked. All we wanted was to change our room for our whole family, but it seemed too complicated for him as all other rooms were booked. Understanding the issue we spoke to manager, ended up paying twice the price and were able to enjoy a suite with private pool. No problem with that but the way the receptionist welcomed us at the start, almost got me started. Also our experience at the rooftop restaurant was a disaster as no paëlla available (half of the proposed menu), and the food served was good but really not as we expected in terms of quantity and price. Great place for drinks though. Other than that, great, friendly and helping staff.

Becky Massey

Great location, lovely friendly staff. Going back next year. Drinks by the pool are very strong & breakfast was brilliant. So fresh every day. So much choice. Thankyou for making our stay a great one

Jackie Balaam

Very good location, not value for money if all inclusive as poor selection in the dining room except for breakfast and then you are having to lay your own table and drink coffee out of paper cups as obviously not the capacity for two hotels. Long haul for us to get to the dining room up steps and steep ramp to sister hotel. Annoyed we paid for all inclusive only to watch people fill up there bags with food at breakfast and others walk in and have breakfast that they haven't paid for, there are not enough staff to police this. Nowhere to sit and enjoy a drink in the evening unless you go to the sky bar then you have to pay. More of a room only hotel. Staff were nice and friendly, felt sorry for Maria at the pool bar as she was obviously overworked and people complaining when they had to wait. Management need to sort out staffing issues, palm trees cordoned off for days near the pool, if they were maintained it wouldn't have been necessary. Wouldn't come back here as to many issues.

fullsun

I am rating this resort 1/5 stars due to several issues during our stay. Our room was infested with ants, from the living room to the bedroom, crawling on various surfaces. The bathroom sink was clogged, and despite reporting it to the staff, they promised to fix it the next day but never followed through. We also had a major cockroach infestation. When we brought these concerns to management, their response was dismissive and rude, claiming nothing could be done. Additionally, our room was not cleaned throughout our stay, and none of the reported problems were resolved. This experience was highly disappointing, and I cannot recommend this resort.

Kady Byrne

We come to this Hotel every year and we have seen the consistent investment being put into the property to make really nice improvements for guests. The staff are excellent and so helpful for anything needed. Our Kids loved the mini club and disco each night (Special shoutout to Marta, Donovan, Barbara & Ginger and all mini club staff) It is always a very enjoyable relaxing time when we stay here and this is due to the amazing atmosphere within the complex. Everyone is so friendly and all of the efforts are put in by staff to ensure everything is in order. A special thanks to reception and reservations for always taking care of us its very much appreciated!!

Jen Waiting

We leave here tomorrow after being here for a week. This hotel is in a fantastic location nearby to all bars,shops&the beach front. Positives-friendly staff,good kids entertainment&activities in the day,good food&drinks,a few places to drink in the day&night,daily pop up shops,2 main pools to choose from with ample sunbeds,quite a few pool tables,air hockey,table tennis&also a games room. Snack bar has a decent selection of food. The one thing that let's this hotel down is the cleanliness,especially in the rooms(bathroom especially) Food&rubbish left around the pool from the previous day is not great. I say this as we stayed 6 weeks ago at a different hotel(15min walk away)&the cleanliness was second to none. It was immaculate in all areas! Such a shame as this let's this hotel down sadly(in my opinion)

Tony Gardner

First time me and my wife have stayed at Olid. Hotel and the room was lovely. Hotel is a weird set out. A bit hard to figure out how to get to your rooms and pools. But after a couple of days you seem to figure it out. Room was lovely and spacious. Bed very comfy and huge. Bathroom with shower was good. Living room with TV and a great balcony. Microwave. sink.hob. fridge.all good. Entertainment of a night wasn't the best. But a lot of people and kids were Entertained. Drinks were good. But as someone who doesn't drink alcohol. The soft drinks were either no taste or too sweet. Food was great. All the hot food was really hot. Which makes a change. Everyone who works there is friendly. Pools are nice. We definitely would stay again. 👍

Hayden Mattock

Went there last September 2024 it was brilliant. The staff was friendly and the food was different every day. Clean hotel and clean room. Also there is entertainment every night. plenty of sun beds around the 3 pools. And really good for a 3 Star hotel. great location.

Stefen Wallace

Ideally situated near the beach and conveniently close to bus stops, this location is perfect for exploring the island. The hotel staff are exceptionally friendly, with a special shout out to Gleb, who has been working tirelessly throughout the week. Despite always being on the move, he never fails to say hello and check in to see how you are doing—a truly commendable effort! The housekeeping teams are impressively thorough, and the food has been of a good standard for an all-inclusive experience, offering a satisfying variety. The only drawback is the limited number of sunbeds, which could be an issue during peak season. Overall, it has been a wonderful holiday and truly worth the visit.

danuta walczak

We had an amazing stay at Best Jacaranda! From the very beginning, we were pleasantly surprised to receive a beautiful room on the 7th floor with a stunning view. The hotel is in a great location, close to the beach and all the attractions in Costa Adeje. The staff was very friendly and helpful, the food was delicious and varied, and the pools were perfect for relaxing. There were fun activities and entertainment every day, so there was never a dull moment. Highly recommend this hotel for a fantastic holiday!

cossiemad1

The hotel overall is in a good location and is clean although looking tired in places. We had to ask for extra bedding as our room was so cold and the heater did not work. If you’re not all inclusive beware there are no drinks available with your dinner unless you purchase them, not even water. To that end we took our own water in. Also tea and coffee facilities not replenished in the room unless you paid extra. The buffet although plentiful had some suspicious looking items, I do love green beans and carrots with my breakfast🤣. BEWARE the sun lounger reservists early in the morning, was quite entertaining. On the whole a good hotel, friendly and attentive staff in a good location, it was the little things that let it down.

Stefan Papin

This was our second stay here. Our room was on the Family Side. Great entertainment around the pool throughout the day, kids club and activities offer some off time to parents. Great food and variety throughout the week at the big restaurant downstairs. Great location close to all the shopping centers on the way to the beach.

T Barkus

Every visit counts and experiences you get are the same as great memories. We are very happy about the service at the front desk, reception and amazing staff. Myself and family only eat breakfasts and dinners, even our picky kids managed to find two dishes and meals to try. Tremendously great work at the food section, pretty much all you need is here. When booking always choose sea view!

Geert Nijpels

Good location, rooms are good. Location next to the hotel has extremely loud music in the evenings but the rooms are well insulated. Funny to see that a lot of people set an alarm to put their towels on the good spots at the pool. However if you're not too picky there'll be a spot left for you. Dinner service is low quality, breakfast and lunch is OK.

John Dale Beckley

I absolutely love the philosophy behind MYND Hotel. From the stunning swimming pool to the beautifully designed rooms, the fantastic restaurant, and the welcoming reception team—everything was amazing. In fact, all the staff were truly outstanding. I also really appreciate their commitment to sustainability, not just for the hotel itself but for their guests and the wider community. And the gym—what a highlight! This stay has felt like the perfect fitness holiday. Big shout-out to MYND Hotel for redefining the holiday experience. I love it!

Jude Morton

We had a great experience at the MYND Adeje. We found all the staff to be extremely helpful and polite, and we were made to feel very welcome. The rooms are clean, modern and well appointed. All the public areas are spotless. We selected the flexible dining option which worked very well and meant that we could use our daily credit as we wished, and ate outside of the hotel on one evening. Breakfasts are excellent, with plenty of fresh fruit and hot and cold options. The dinner menu is varied and imaginative, but if I had one criticism it would be that some main courses should come with more vegetables/salad as standard. We enjoyed the holiday so much that we have already booked a return visit next January!

Oscar Lim

Stayed here for two nights. The hotel was amazing with brilliant facilities and the staff at the reception were friendly too. The breakfast was great with good selections, but the female staff at the breakfast section who approached us on our first breakfast was kinda rude, we requested at the reception for 7am breakfast as we had to go for a tour early, the staff was asking us with a poker face and said ‘What you want?!’ and we had to say it twice to remind them that we had already talked to the reception. Not friendly at all. Overall, the hotel was amazing but the service that we had experienced during our first breakfast was the only thing that brings the rating down. If we haven’t happen to experience this bad service for breakfast this would have for 5 stars.

Ricardo Oliveira

Absolutely wonderful stay at Mynd Hotel. Warm welcome on arrival with welcome drink of any kind. Love their environmental ethos and if you forgo room cleaning (completely optional) you get credit to spend on food and drink. Rooms were very spacious and super clean, we had a lovely view of the pool. Lobby area very nice with a bar. Pool was fabulous, bar that served good cocktails and food. Felt very relaxed the whole time. Breakfast was lovely, food very fresh, the same buffet options everyday which suited us fine. Be aware that there are no tea or coffee making facilities in the rooms due to their environmental ethos. The hotel is not in the main area of Costa Adeje which suited us fine but with a few minutes walk there is at least 15 restaurants. Little further down you have a small beach. Check out was easy. Overall a brilliant stay and would recommend it to anyone.

Pauline Cameron

The plan for this trip was to relax and unwind and hotel has not failed to deliver. From Raquels yoga sessions in the morning to the rooftop bar in the evening to watch the sunset over La Gomera with a chilled glass of wine. All the staff from reception, breakfast service, pool and bar areas were friendly and very helpful. Special mention also to Sylvie the therapist who provided the most wonderful massage in the chilled surroundings of the hotels wellness centre - book via reception.

Tom

Had a lovely break, staff are excellent all super friendly and really helpful. Room was clean, modern and had everything we needed. Pool area was great, comfy sunbeds! Location is brill, will return!

Geeta Motwani

Our stay at Royal Sunset Beach Club was pleasant as our rooms were spotless, the staff were very helpful and the location of the hotel was very well situated with lots of supermarkets nearby., helping to make our stay memorable. However, it was unfortunate that we were given rooms at the ground floor as it would have been preferable if we were given a room with a balcony instead. Also, despite checking in late, the check out time was quite early, charging 10 euros per extra hour which I felt was quite steep! However, overall, our stay was really good and we would recommend this hotel to others as well!

James Carberry

Stayed here for 17 nights in June and have to say it was excellent from start to finish. Apartments have everything you need to enjoy your stay. Location could not be better and the staff are brilliant. Will definitely return 💯

Abbie Baddeley

I honestly couldn’t fault this hotel in any way! We had the best week here visiting Tenerife for the first time. We’re both in our 20s (25&27) and if you’re looking for a quieter hotel but still in an amazing location then this is ideal. We loved our room which was right in front of the pool on the ground floor. Had everything you could need on holiday. Room come with 2 chairs on the balcony sort of bit and then 2 sun loungers just down from that so never had any issues trying to get one even if waking up at gone 10/11am. Lovely pool and was quiet and always lots of space too, sun loungers available all day right by pool too if fancied lying slightly closer (we were happy to dip in pool and then go back to our loungers by our room as not far at all). Very strong, tasty cocktails at the pool side bar and reasonable priced food, which was ok but preferred to eat out every night. The staff were so lovely and helpful. Everything you need then right on your doorstep, supermarket next door was so handy, then bars and restaurants within a minute walk. Loved every second and would definitely be back and recommend to anyone. As for the deposit, we had it back in our bank less than 24 hours after leaving.

Rachel F

Pros: Fantastic central location! As you walk out the front doors you’re met with a taxi rank and beyond that, a path straight down to the boardwalk and the beach. There’s a good few restaurants down that strip that I’ve also left 5 star reviews on. We got this for a pretty decent price in September. Air conditioning!!! When searching for affordable places to stay, I was looking on booking.com and airbnb and so many places didn’t have air conditioning. Even though it was September and wasn’t absolutely scorching like I’m sure it gets in the summer, air con was still an absolute god send for us. Good news for you! The place is getting renovated this year and the plans for it look beautiful, updating the apartments to some super modern decor (there was posters showing this in reception). It will no doubt come with a price hike but what can ya do. Luckily we didn’t hear any real construction noise at our time of staying in September despite being really worried by some other reviews and a post on their website saying construction is to be ongoing until April 2025. The apartment and complex was pretty clean, surfaces and stuff were actually clean. Only niggle here is that some of our bed sheets had stains on them, hopefully still clean but just stubborn mascara stains or something. They had a good cleaning schedule in place which meant we didn’t have to ask for anything extra eg fresh towels or toilet roll but I’m sure they would have happily accommodated if we had asked Food was alright, just your standard hotel food. Staff were excellent, super attentive, friendly and set us up with everything we needed. Extra shoutout to the maintenance guys

Jasmine Hamid

Stayed for a week and would recommend. Room was big and clean. Staff were very friendly and helpful through the stay. Food was varied and good for lunch and dinner. Breakfast was the pretty much the same every day but a good variety of food. Bar by the pool had a good variety of drinks and food. Hotel was located near several bus stops which was very useful and only a 5-10 minute walk to the beach. Room was quiet at night. We were able to store our bags after checkout which was very convenient. Gave a deposit for the AC remote which we got back when we checked out.

Suzanne Stewart

Myself and my family stayed her the week of December 3rd 2024 we had 3 apartments, nice comfortable rooms equipped with the things we needed, we were all inclusive the food was good always refreshed always found something to eat yes kids are fussy however we cater for them McDonald’s not far! The staff were pleasant the reception staff very friendly and polite, we were in the pools which we normally do not go in, nice pool area pool bar well stocked kids liked the pizza and hamburgers, win win! Entertainment every night, we retire early but it was there to enjoy kids could get hot chocolate in the bar for their night drink. We wasn’t expecting much but we were pleased with the hotel big and spacious, the washing machine and dryer were a good choice too, lovely holiday best in a long time, we thank you All, even the man on the excursions table was polite to us no pushing for business thank you again see you soon Sue Stewart and family oh it was amazing for Christmas decorations 👍

Sarah Haycock

Myself and my two kids stayed here for a week at the start of November. The hotel is great always friendly staff plenty of food and drink. The food was nice well cooked. There was Entertainment was on every night the rooms are quite big have everything you need, the location of the hotel is perfect and with walking distance to the beach front shops and bars.cant fault this hotel had a lovely stay and will definitely be booking again to come back next year this time for longer. Thank you I really enjoyed my lovely relaxing holiday 😊

R “Bodders” M

2 weeks holiday in November was great value AI no frills hotel with very friendly staff . Room was large and functional with a small kitchen area left over from before all inclusive became the norm the room was nothing fancy but served its job bed was comfortable and cleaned every day apart from Sunday. Food was again standard for the price of the holiday the restaurant was large and tidy with a bar serving beer, wine and soft drinks as part of the AI package . Pool was a nice area with amazing sunset view from the pool bar area . The main bar opens at 6 and was generally low key with only a act on at 9 pm for a hour or 2 . Cocktails where available for 4 euros which was good value made freshly. Reception good and efficient. Location excellent with bars etc in a short distance. Not much for children more a older crowd but it was November. Only one thing I'd say is that as the wife is vegetarian the food was not labeled clearly as vegetarian and it was a guessing game what she could eat .

Andrew Parker

The apartment was ok, very basic and rough around the edges but didn't expect much for a budget hotel. The food was ok, although we didn't eat there much as there wasn't much variety. Breakfast was good though. The staff were helpful, but this was inconsistent with some team members being rude especially at the pool bar. I was disappointed to see you pay a deposit of over 70€ for safe, tv remote, air conditioning remote and a kettle...but you only get just over 50€ back. This is taking advantage of customers which I think is cheeky. There is absolutely no reason for this. This was a last minute booking and therefore it is doubtful we would return. It is a 3* budget hotel, so don't expect excellence.

Julia Woods

This is such a fabulous resort in a perfect location right on the beach and in a very nice area of Adeje. The resort is 5 star ⭐️ from the pool areas, sun loungers and bars are excellent. Our apartment has two bedrooms a modern bathroom, kitchen, living area and balcony - all modern and tip top condition. We are on half board and so far the food and drinks are amazing ❤️

T. Mason

This hotel is situated in a great location close to bars, restaurants, the beach, and amenities. The apartment stayed in was large enough with a good sized living area and small open plan kitchen a good sized bedroom with plenty of storage (however lacking in drawers) a nice bathroom with walk in shower. The room was cleaned daily and fresh towels and linen twice a week. The staff are very friendly and helpful. Although the restaurant serves buffet style the food is tasty and with plenty of choice. The only downside we found was the view from the terrace was not great looking onto the back of the apartments in front. I would definitely recommend this hotel

Monique Aertssen

We had a great vacation during the Christmas period. Special thanks to Cecile who helped us a lot the first days. Hotel is perfect located with lots of shops, restaurants etc. Only the restaurant is very long and small entrance, so therefor lot of people during breakfast/diner. But a good asortiment. We will be back in the future.

Stacy Stepper

It was a very clean place. Receptionist, cleaners, kitchen staff, all super nice and friendly. Felt very welcomed. Super easy access to the business near the main st as well as the strip along the beach. Room had everything you need. Microwave, fridge, etc. Balcony has a sun awning to cover up when it gets too hot outside. Food for breakfast was pretty good too. Chef will make you an omlette. Will definitely use again if I return to Tenerife.

M. Can Ates

If you are looking for a nice family holiday, stay away from this hotel. There is absolutely nothing for kids. The swimming pool is extremely dirty( they dont clean the pool properly )plus very small if you consider the number of people staying in the hotel. Hotel commercial videos they advertise the beach but unfortunately the beach doesn't belong to the hotel and you need to pay 18 Euros for sun bed plus for your food and drinks extra cost. I have to give credit to bar staff ( Antonio,Arthur,Albert,Jacqueline ) they are really friendly and hard-working people, and I can say only positive thing about this hotel. But I can't say good things about buffet, you get same things over and over again and very poor quality. I would say never book all inclusive you will regret it . In general, Spanish people are nice and friendly. Costa Adeje is a nice resort but if you want a nice family holiday never book this hotel. Very disappointed with the hotel specially my 12 year old son it was very bad experience for him which is nothing for kids plus all he can do swimming but pool is very dirty and holiday turn into hell for him.

Cliff I'Anson

AluaSoul is a stones throw from the marina but is a quiet oasis of calm in what is a really busy area. It is an adults only hotel and tends to attract older travellers. That said, there was a very good atmosphere. The food was very good quality and the variety was extensive. Each evening is themed, which refreshes the menu daily, but some staples are maintained for the less adventurous diner. I was impressed by the variety of seafood, much of which was cooked freshly on demand in front of guests. The rooms are spacious and clean. We had a room on the 6th floor, overlooking the pool with a really pleasant view. There was no noise from the marina area during the evenings, though I heard some guests with sea view rooms talking about music and noise from the local bars and entertainment. The room had tea & coffee making facilities, a fridge, and a simple to use combination safe. Bottled water is not replaced daily, but bottled water is available from the bars. The pool area is secure, beautiful, very well maintained, and cleaned to a high standard. The gym, however, was very basic, but the equipment is of good quality. What makes this hotel stand out are the staff, who we found to be friendly, professional, and keen for us to have the best experience.

Lisa Hartlett

Great newly refurbished (Adult only) hotel. Room was cleaned daily and very nicely decorated. Food of really good quality and choice. Entertainment was very good. Close to the beach and shops, restaurants. 20 mins from the airport. I would stay here again

ben christon

Just had 9 nights in superior pool view room, excellent value for money, superb view on 7th floor ( not too high as reception is on level 4). B&B package, lots of choice & hot buffet actually hot ( a big plus in the world of hot buffet's ). All staff very good, very polite. Would definitely return here.

Christine Brown

Great hotel, just a short walk to the beach, shops and bars. Staff were really friendly and the food was excellent, lots of choice and beautifully presented. The whole hotel and grounds were spotlessly clean and always somewhere to sit or lie down round the pool. The only criticism was that not all cocktails were on the all inclusive menu (but all the same price) and the snacks around the pool were limited to sandwiches, salads and fruit, disappointing compared to the food in the restaurant and a shame we could not pick from the poolside menu. 100% would return

Beatrice Hurmuzache

Loved everything about this hotel. The room was very clean and modern, we had such a comfortable bed, sleeping like a baby every night. My partner and I had our wedding in Tenerife so for the night they prepared some lovely surprises in our room to make it even more romantic. The food was very good, my parents were super excited, especially with their dinner. There weren't vegan options beside some roasted vegetables, so we had to go eat at Tierra cafe a few breakfasts, which I also recommend to everyone. Didn't enjoy the pool because we love the beach, but we were able to rent some beach towels. The gym looked very appealing as well. Receptionists were 100% involved in all requests we had, super helpful, especially Florina.

Morten Storgård

We stayed for 10 days in a premium apartment with sea view. We paid 500€ per night and expected more from this hotel than what we got. Rooms were fine, food was average but one of our toilet had a sewage-like smell during our 10 days stay. We informed the staff early (3 times in total) but without an option to relocate room or any compensation. Not a great standard nor service.

Cor Bruntink

We had a wonderful week at this great hotel. Beautiful and well equipped rooms, great breakfast and above all very friendly staff. More than enough sunbeds at the pool, towel service etc. Warmly recommended!

Anas Lahbabi

We stayed at this hotel expecting a four-star experience, given we were paying ~€550 per night for four people. Unfortunately, the reality was far below expectations. Here are the main issues we encountered: Cockroaches: On the first night, there was a large cockroach in our room, accompanied by a strong unpleasant smell. Worse, we saw cockroaches in the breakfast area, including inside the coffee machine! Basic amenities missing: Despite requesting water twice, none was delivered. The room also lacked essentials like coffee, tea, or sugar, which you'd expect at this price point. Beach towels: The towels provided were in terrible condition, with holes in them. Poor cleanliness: Some pillowcases were dirty, and others lacked stoppers, causing them to slip off constantly, which felt unhygienic. False advertising of heated pools: Neither of the pools was heated, despite being advertised as such. The seawater was warmer! Service shortcomings: Breakfast was poorly managed. Fried eggs weren’t available for over 30 minutes, and the overall quality of the breakfast was very cheap (except for the good fruits). We eventually stopped going altogether. TV and internet issues: The TV kept going on and off with poor reception. Additionally, the internet barely worked, and we had to share our 5G data just to stay connected. While the staff allowed us a late check-out, they refused to make any guesture. For a hotel at this price point, the service and cleanliness were extremely disappointing. We cannot recommend this hotel and urge management to address these serious issues.

Alex

Despite the premium pricing, this hotel was a major disappointment. The room was in poor condition with serious moisture problems, crumbling walls, and completely inadequate soundproofing. The beds were uncomfortable, and the dark, poorly lit space added to the dismal atmosphere. While the location is near nightlife, even this becomes a drawback as the noise makes it impossible to sleep before midnight. The service was subpar, and absolutely nothing justified the high rates they charge. Save your money and look elsewhere - this hotel is simply not worth the cost.

liz maxwell

Just returned from this hotel after the third year in a row and am so very disapointed in it i have poor mobility and am waitin on an operation so i got a mobility scooter to get me from AtoB as this was my first time gettin one i thot this hotel would be disable friendly couldnt have be more wrong first of all it was not allowed to charge or park it at the reception or front of hotel i had to park it so i had to walk to the other end of the complex to a grage down a hill which was a good 50 footsteps if i could walk this i would not have a scooter !!!! T THEY were very disabled unfriendly and i felt so discriminated by this experence and will never stay here again or recomend it my holiday cost 2700 for 10 nights and i cant park a scooter or charge it in the reception of which their is plenty room.

Jim Clark

Having recently stayed at Chatur Playa Real, we felt we had to share our experience, especially after seeing some mixed reviews before our trip. We went in with realistic expectations and were pleasantly surprised by how well-run, clean, and comfortable the hotel was. It is not the most ultra-modern resort, but the staff work hard to keep everything spotless. Our room was immaculate on arrival, and we have stayed in far more expensive places that were not as well maintained. The food selection is not as vast as some of the mega resorts, but everything was fresh, well-seasoned, and well-prepared. Drinks were also a highlight. So many all-inclusives fall short here, but the wine and sangria from the tap were surprisingly good, and the gin and tonic mixers tasted just right, avoiding that strange artificial aftertaste some places have. The staff were friendly and polite throughout our stay. We arrived late and were given a bag with sandwiches and fruit since the restaurant had closed, which was a thoughtful touch. Booking excursions was easy with the touchscreen at reception, and staff could print tickets immediately, making the whole process seamless. The pool area was another highlight, with two separate spaces. The main pool is a great sun trap and perfect for relaxing, while the separate kiddy area has shallow pools and slides, making it ideal for families with young children. There were always sun loungers available, and the layout meant everyone could find a comfortable spot. Overall, Chatur Playa Real exceeded our expectations. It offers great value for money, and we would not hesitate to stay again.

Kapil Handa

I have been to this Exceedingly Excellent 4 Star Award Winning Hotel once only. The Food Hygiene Rating's at this Exceedingly Excellent 4 Star Award Winning Hotel have Exceedingly Excellent 5 Star Food Hygiene Rating's. All of the Staff including the Owner of this Exceptionally Glorious Hotel Whom all work in Collaboration with each other at this Hotel in Tenerife all of them have many good qualities themselves and they also have Extremely lovely personalities as well. I managed to stay at this Hotel in February 2024 for up to 5-7 Days approximately altogether. The Outdoor Swimming Pool at this Hotel was Extremely Enjoyable indeed. In addition to that I even visited playa de las Americas Shopping Malls in Spain which were Extremely Beautiful Shopping Malls indeed. I also wanted to say which is I sincerely wish all of you Staff including you being the Owner once again all of you whom all work in Collaboration with each other at this very pretty Hotel called Hotel Playa Real all the best for the foreseeable future. I also hope many lovely people in the whole world come and stay as Guests at this Exceptionally Beautiful Hotel called Hotel Playa Real in Tenerife itself.

Poppy Allan

Spent a week here. Was a bit worried after reading the reviews before the holiday. My partner and I had a great week!! The food was good. Staff were helpful. The rooms are not the same as the pics and could do with a bit of TLC but they are spacious and do for the stay. I will defo be recommending this hotel to family and friends and will definitely be returning.

Samantha Luton

It's a bit of a mixed review. Service from the staff was overall lovely, kids entertainment was great (when they had it) all though it was more aimed at adults than children l, The children's pool is not heated and is cold!! But you get over it when you're in there for a moment. The larger pool is only heated on one side, also! Food wasn't horrific. The choice got better as the week went on. (Veil is given most nights) not much choice for kids again. Overall, the hotel is in need of some majour refurbishment but we had a lovely time

Laura A

01/02/2025-07/02/2025. We stayed here as a couple all inclusive for 7 nights, we booked the apartment, we was very disappointed in how out dated the room was, loose wires, loose tiles, shower head was broken, broken window latches, fridge did not work and many more small issue. The staff were very nice and helpful. Location was great, 5 minute walk to the beach/sea front, shops restaurants ect The food in the buffet, breakfast, lunch and dinner each day was different all fresh and large varieties, absolutely no complaints. Bars were great lots of variety of cocktails and drinks Pool was also well maintained, although the hotel was very outdated, not aesthetically pleasing nor picturesque it was clean and maintained. Definitely not as bad as the reviews make out. Absolutely nothing wrong with this hotel and food ect

Adam G

A great hotel! Very spacious, open design with beautiful plants inside and out. Lots of areas dotted around the place where you can relax or sunbathe. Amazing views from the top. The food is very good if you're on half board and the snack bar near the pool serves excellent food at lunchtime. The beach isn't far away and there's a handy bus stop outside.

Stephen Whiteley

Lovely hotel, has all the facilities for families, young couples and those of us that are matured in life. Staff are very helpful, polite, and welcoming. Food is very good indeed, a great choice each day for breakfast, lunch and evening meals. Great entertainment each night well supported. Hotel is having a closure end of January for a refurbishment, costing quite a few million euros, 7 months closed. It will be very impressive, I am sure once completed. Yes it's needed because it's a little dated in area's. Love the Adults only area for relaxing, quietness and swimming pool facilities on top deck floor 6. All in all it's a lovely hotel and not too far from the front if you like beach and sea areas of El Duque.. *****

Ruta Mikiskaite

We stayed at this hotel for the second time with our 2 year old daughter. The hotel is great for families with toddlers, babies or older kids: very spacious, the staff is amazing, rooms offer enough space for younger more energetic members of family. We really enjoyed the proximity to the beach, heated children's pool, food for breakfast and dinner and music in the evenings. I don't think the animation team knows how to deal with younger kids (best for 5+), but they're nice and wish we'll. We were however sadly harassed by the neighbor guests who banged on our wall when our daughter was singing or playing in the room. Expect many many senior visitors in this hotel: most of them are nice, but there will always be a few who expect this to be a senior residence with no children around. As miserable as those people are - they can ruin your family's holiday.

Lucy Tosh

Just back from this beautiful hotel. The location is great, short walk to shops and beaches. The rooms are spacious, get cleaned daily and restocked with tea/coffee, and if you end up getting a front of the sea....well....the view is stunning, especially the sunsets. In the restaurant there is a lot of choices to suit every palate. Evening entertainment was fantastic and the day entertainment was so much fun, which brings me to the staff. The staff are lovely, so pleasant and nothing is too much bother. I'd like to give a special shout out to Maria and the rest of the animation team. Event though I took part in some games (and usually came last!), the laughs and craic was worth it. A huge thank you to everyone there. We will definitely be back! Oh...nearly forgot, there's a few pools to choose from, the slightly heated one was bliss!! Loads of sunbeds, and not over crowded! Highly recommend. L.❤️🏖🌞

ana filipovic

My favourite hotel, perfectly positioned with a short walk to the beach, very hilly so not for those with difficulty to walk. Great value! Two pools, one heated and cold but still ok. Very quiet around the pool so one can really relax

Alyx Hunt

Staff are fantastic especially the pancake chef who makes anything you ask for from cartoon characters to photos of pets. Plenty of sunbeds, rooms clean and spacious. Great selection of gluten free food. Tables well spaced apart in dining area. Pools great fun for children. All staff work incredibly hard and are very friendly and welcoming. Only one set of lifts which can lead to extensive wait times to travel between floors if your physical ability disables you from using the stairs.

David Beattie

Excellent 4 day winter Jet2 holiday break, found nearby yoga, lots of great runs from the hotel, a good little gym onsite, a great Stretch class with Rosa at the hotel… Amazing breakfast buffet with great coffee and exceptional service… The hotel is older, but has been very tastefully refurbished and is impeccably clean. Great filter water machines on each floor are a nice touch. The entertainment team are exceptional, daytime poolside fitness and entertainment like aqua aerobics, how to make a paella, free to eat after… Plus the nighttime entertainment was genuinely fun and good, we anticipated we’d laugh at it, but it was great fun and good… Again driven by the exceptional entertainment team, especially Rosa who we found particularly friendly and we loved her stretch class 👌💪 We’re in our 50’s and did feel quite young at the resort 🤣 But it made for a quiet well mannered clientele… A perfect sunny winter training and relaxation hotel…

Kerry Keightley

The staff here lift the level of this hotel to new heights. Polite, friendly and professional. Francesco is a master of food service and his service is second to none. Beautiful surroundings and clean, comfortable rooms. The gym has everything for a good workout. The food is excellent and abundant. We are enjoying our stay very much!

Matthew Hall

Great hotel. Pools are good for adults and kids. The splash park kept kids entertained all day. The food was the best we’ve had in all inclusive. We didn’t eat a meal outside of the hotel. Staff are helpful and pleasant through out the hotel. Everywhere is kept clean and tidy. First place we’ve stayed in a long time where we would stay again.

Melissa Silver

This place! I wanted a holiday to really do nothing but eat and relax, and man did the Bouganville deliver. The staff couldn’t have been nicer - from the lady who at the front desk (tanned skin, green eyes!) who greeted me so warmly - and sorted things so quickly when my shower drained blocked - to the people in the restaurant, especially Castillo who greeted everyone with such warmth, and everyone I saw along the way. They all seemed genuinely happy to be there and make your stay as nice as possible. Special shout out to the crepe guy! Delicious crepes which he will make in any shape you ask for - I asked for my spaniel and he delivered! What a lovely man. Room was beautiful, so clean and smelled incredible - only complaint would be the double bed was two single beds. I was alone but would have liked to starfish, and it was sold as a double room. But didn’t really matter. Food was incredible every single day. Would definitely advise going all inclusive if you’re planning not to go far so you have access to the snacks in the day and endless drinks and ice lollies. Pools were great, loads of sun loungers, and right by the sea. Absolutely loved it.

Henry Lynch

Stay: 17th–21st March 2025 | Booked via Booking.com | Approx. £750pp Let’s kick off with the basics: the hotel is about 15 minutes from the airport by taxi, which set us back around €25. No dramas there. Now, the fun begins: As soon as we step into the hotel, we’re met by friendly staff—great! But before we even have a chance to drop our bags in the room, we’re hit with “How much money would you like to put on your wristbands?” After a long flight, budgeting on the spot for the rest of your stay is the last thing you want to do. A poor start. The wristbands from hell: These blue wristbands are your golden ticket to pay for *almost* everything at the hotel. They’re itchy, irritating, and come with all the charm of a cheap festival wristband that you can’t take off. Ever tried sleeping with a damp, scratchy band clinging to your wrist? It’s like being mildly tortured by your own holiday. The best part? You’ve got no idea how much money’s left on it. Fancy a drink? Tap and pray. If you’re out of funds, congratulations—you now get to queue up at reception and chuck at least €100 back onto it. Sure, they refund unused money at the end *in cash*, but why make the whole system more complicated than it needs to be? And as for prices? Apparently, those are top secret. Staff flip a blank payment screen and expect you to blindly tap your wristband, crossing your fingers that your balance covers whatever you’ve just bought. Could be a cocktail. Could be the hotel. The towel saga: Day two, we attempt to rent towels for the sun loungers—€20 deposit which is refundable. Not ideal, but fine. Except you can’t use your magic wristband to pay. Okay, we’ll use a card. Oh no, the card machine’s not working. Brilliant. Staff kindly inform us there’s nothing they can do. Honestly, it wouldn’t have taken much to note our room number and let us pay later, seeing as they literally know where we sleep. But no, we were told to come back later like naughty school kids. Just a bit silly, really. The room: Ground floor with a stunning view of… a wall. Can’t complain too much for the price, but on night three, we had a COCKROACH leg it across the floor. Not the bedtime companion I was hoping for. To be fair, it’s a ground floor room, these things happen, but still—not ideal. And let’s talk about the beds and pillows. The pillows were long, oddly shaped, and offered about as much support as deflated armband. I couldn’t wait to get back to my own bed. Dining experience: Buffet-style food, but you’ve got to book every night despite it being included. Forget to book? No buffet for you. Honestly baffling. The food itself had variety, technically, but everything ended up tasting the same no matter what night it was. Like they’d just changed the labels and hoped no one would notice. Quality over quantity would’ve been better. The good stuff: • Staff lovely and helpful—credit where credit’s due. • Three pools: busy but we always found a sun lounger. • Evening entertainment: not West End quality but amusing enough after a few drinks. • Room (apart from our six-legged friend) was clean, with daily housekeeping and fresh towels. • Excellent location, with beach access directly from the hotel. Overall: 2/5 stars We had an okay time, but too many annoyances chipped away at the experience. It had the makings of a decent holiday, but from itchy wristbands to rogue cockroaches, it didn’t quite hit the mark. Wouldn’t rush back.

Marion Barnett

Smokers spoil this lovely hotel. Can’t enjoy the beautiful views from our room without getting a lung full of stinking smoke as the hotel allows it on the balcony, we had to keep our door closed as the room ends up stinking too. The room (privilege) is on the ninth floor, a long climb as the lifts are a nightmare. The room is spacious enough as a double. It has a giant bed (two singles pushed together) a fridge, that is virtually unusable as it’s full of chargeable minibar stuff, and a Nespresso machine, we also asked for a kettle, a bit difficult to use as there’s not many sockets. Very little storage, the bedside unit is only deep enough for documents. The shower is good, but again very little storage in the bathroom, it does have a bidet ( bonus) but the maid keeps removing the towel & not replacing it. The ac fan works but neither hot or cold and the nights have been very cold.. no extra bedding, although the pillows are great.The food is fabulous however the buffet breakfast is a horrible experience.. far too many people allowed in at once. This morning was particularly bad, luckily as a Privilege guest we could change our mind as (because we had time) we could use the a la carte. The staff are very pleasant and do their best.

Lily

We just came back from our holiday and I would like to share my opinion on my experience at the hotel. The hotel looked nice both outside and inside, and the staff were fantastic, very friendly and helpful. The rooms were beautiful and always clean. Food's good too. However, the pools were so cold that most just ended up in the jacuzzi or stayed around the pools. The pool water was colder than the water in the beach. One downside was that, even though it was an all-inclusive hotel, there was still a deposit required for beach towels (which you do get back). You also had to pay €1 per person every time you wanted to change it into a clean towel, which was inconvenient. The safe was also something you had to pay for. Booking dinner each day became frustrating as well. When ordering drinks like water, Fanta, Coca-Cola, cocktails, or beer, anything in the all inclusive deal, you had to keep scanning your wristband each time. Additionally, you couldn’t take a bottle of water or a snack from the main restaurant, which made going out for tours more difficult. For an all-inclusive, I felt a bit monitored as there was a lack of casualness or freedom compared to other hotels that I've stayed at. It was the small things that became annoying. But overall, the stay was really nice stay, and I'm still grateful for the memories there.

Dee

Wenr here for 4 nites. Nice hotel. Good location. Clean and helpful staff. Reception staff offered us to sit in lounge whilst they checked us in to save us standing and waiting nice touch. Welcome drink on arrival. Funny thing is Lifts are slow arriving then you have 2 seconds to get in before they close haha. If your not all inclusive then food options can be boring after couple days as 1 main buffet restaurant and similar food daily. Huge amount of choice. However chargeable ala carte restaurants on site which i didn't try. Despite paying for half board option small charges are so annoying like paying for your towel to be cleaned really irritated me. Never heard such nonsense. 1euro each time you change it . They should just include charges within which ever package you do. Also 20 euro deposit.. I also think you should get a drink with your dinner included again messing around and taking up staff time with small payments here and there. 1 suggestion was to provide dressing gowns for guests in your room. Then when I had a courtesy room on the last day they had gowns in. So we had¹ just not realised we should of had them in in our rooms which was annoying. Large pools areas with plenty of areas to sit and comfy sun beds and other beds. No fighting for beds. Well bare in mind it was Jan and apparently hotel was full. Lots of activities during day to break up day. Events team were lovely. 1 main issue we had was swiftly resolved by the reception manager his name I forgot.. We basically booked a courtesy room on check in and on last day the reception lady said sorry no courtesy room available. Then after further questioning she suggested taking a courtesy room 3 hrs earlier which was annoying as we wanted to get most out if the day go for lunch and sit in the sunshine. She was a little rude but when I spoke to manager as we had missed our lunch day out he added lunch complimentary for us which was a nice touch. So issue was quickly resolved. When I went to courtesy room seemed there were 2 or 3 available so unsure why lady had said their were no courtesy rooms in the first place.. just a little confusion. Location was good. Depending what you want. Turn right from entrance and walk few minutes your in Veronica's bar area full of kids and lively music lol and if you turn left either along main road or beach and you get to the marina area with shops and more classy bars and a couple.nice beach clubs...

Noel Morgan

A Magical Christmas and Birthday at H10 Gran Tinerfe! We had the most unforgettable stay at the H10 Gran Tinerfe over Christmas, which also included my birthday on Christmas Eve. The hotel made it a truly special celebration, going above and beyond in every way imaginable. Birthday & Christmas Surprises: On Christmas Eve, I was completely spoiled by the hotel staff. Without even asking, they surprised me with a bottle of fizz and a beautifully presented cake—it was such a thoughtful and unexpected gesture. It made my birthday feel incredibly special and added a personal touch to the already amazing festive atmosphere. The Festive Atmosphere & Christmas Day Magic: The hotel was beautifully decorated for Christmas, with twinkling lights and festive touches throughout. On Christmas Day, the gala meal was absolutely fantastic. The food was exquisite, the atmosphere was warm and joyful, and the live entertainment added a touch of elegance to the celebration. At noon, the cleaning and cooking staff were all presented to the guests, and it was such a joyful experience. Each of them had a glass of fizz in hand, and they were laughing, joking, and clearly enjoying themselves. Their happiness was infectious, and before we knew it, we were all laughing and joking along with them. It created such a warm and lively vibe, bringing everyone together to celebrate. Moments like that are what make Christmas magical. Entertainment Highlights – Sangria Making! The entertainment staff were absolutely fantastic and really added to the fun. One of the highlights of our stay was attending a sangria-making lesson. We thought we knew what sangria tasted like—turns out we’d never had the real thing before. Now we have, and it was absolutely delicious! The staff made the lesson fun, interactive, and engaging, and we came away not only with new skills but also with big smiles and great memories. Rooms, Location & Beach Access: Our room was spotless, stylish, and very comfortable, with a balcony offering breathtaking sea views. One of the highlights of the hotel is the entrance that leads directly onto the beach—it’s so convenient and adds to the relaxing vibe. The location is perfect, with the beach just steps away and plenty of shops, bars, and restaurants nearby. Dining: The food at the H10 Gran Tinerfe was exceptional from start to finish. The buffet offered a fantastic variety of dishes, from fresh seafood to indulgent desserts. The à la carte restaurant was also a highlight, with exquisite food and top-notch service. Facilities & Staff: The pools and spa were fantastic, offering a peaceful retreat with plenty of sunbeds available. However, it’s the staff who truly make this hotel stand out. They are warm, attentive, and genuinely care about making your stay unforgettable. Their kindness and attention to detail, especially with the birthday and Christmas touches, were second to none. A Note About the Resort: While our stay at the hotel was flawless, the resort itself had one downside—so many electric scooters. They’re fast, quiet, and often ridden recklessly by young people, which can feel quite disturbing and dangerous. While it’s not the hotel’s fault, it’s something to be aware of if you’re visiting the area. Overall: From the festive atmosphere to the thoughtful surprises, my birthday and Christmas at the H10 Gran Tinerfe were absolutely magical. The sangria-making lesson, the staff presentation on Christmas Day, and the gala meal made our stay unforgettable. Despite the issue with electric scooters in the resort, we had a perfect holiday and can’t wait to return.

Lorna Patterson

Stunning hotel. Came for our honeymoon. Greta late check out at 12. Welcome drink on arrival, pool towels refreshed daily, room cleaned to an incredible standard with coffee machine, water and sun loungers on balcony. Big walk in wardrobe and amazing shower. Love the hotel app from The TV. Poolside is lovely, as is roof top pool with amazing views. Breakfasts were so fresh and varied and staff can’t do enough for you, service is rapid but not at all harassing.evening drinks were lovely and staff so professional. Great location and very quiet , will definitely be back.

Jóhanna Þorvaldsdóttir

If you want quiet, cozy atmosphere while you relax in the sun, this is the place. Grown-ups only, so if you travel without children, consider this hotel. Mostly elderly people, but they behaved 😅 Staff so helpful and nice, everyone so happy. The room was cozy, location of the hotel perfect.

Kate Ellis

Lovely hotel in a great location. Staff were friendly and helpful. Guests never spoke! My room was nicely decorated and a lovely size, however it was under the sun deck by the upper pool and the noise of sun beds being put out and taken in every day was quite noisy (8am and 6pm).

JamesVic House

My husband and I stayed for 5 days for our honeymoon. We were greeted with a welcome drink when we checked in, shortly followed by a bottle of fizz in the room to recognise our celebration. This was really appreciated. There was an issue with the air conditioning not getting cold enough, the hotel were prompt in their response to this and sent a technician. The air con didn’t get the room cool enough, so staff very kindly allocated us a new room and helped us move our belongings. There are three pools, all of which are lovely and warm. Very calm environment, really quiet and zen. The food was excellent, really high quality & all staff were very friendly and attentive. The entertainment in the evenings was lovely too. Saxophonist, pianist and singers. We thoroughly enjoyed our stay and would recommend it to anyone that wants a quiet and relaxing break. We hope to return!

Cath Peach

Positives- very clean. Great location. Lovely heated pools. Comfy sunbeds. Not so positives - no atmosphere. Lack of plug sockets in room. Hot food at breakfast was just about warm. Lack of info (there is a pillow menu if you're uncomfortable, ask at reception-i only knew this from a previous review). Doves, at times, flying inches from your head by the pool! It's a relaxing hotel. Heated pools are a must in January!

Lauren O’Shea

I stayed here around 2 weeks ago with my family for a week and I really enjoyed my experience. The staff were all so kind and friendly especially Nancy in the restaurant. The food selection was great, suitable for all types of eaters. Our room had a nice view of the sea and was spotless too. The kids club had loads of activities suitable for all age groups, even adults. The pool was taken care of well and we never had trouble getting sun-beds, no matter what time of the day it was. If you’re looking for a hotel in Adeje this is definitely the hotel to go to, it ticks all of the right boxes and is worth the price you pay.

Emmaxftyuyhu Andrews

We had a lovely week and enjoyed some much needed winter sun. Our room was great ...a two bedroom, two bathroom apartment with sea view(an excellence room which is well worth paying a bit extra for) The service was good and staff were lovely. The location is excellent with the beach on the doorstep as well as shops and restaurants. Can be a bit noisy due to this but we didn't mind. The pool area is clean and we always got sunbeds. We were all inclusive with 3 teenagers. The breakfast each morning was lovely. We ate in the smaller restaurant on the seafront which again was for 'excellence' guests. Freshly cooked omelettes and crepes were delicious along with standard continental breakfast and freshly squeezed orange juice ! Lunch was good in the snack bar with burgers, meats and cheeses, chips, pizza on offer. Dinner was a bit hit and miss. We didn't overly enjoy dinner in the buffet restaurant but did enjoy the seafront restaurant one evening. We also chose to eat out 3 nights as the dinner options were not really to our taste although the offering was plentiful. We would definitely recommend this hotel

Al G

We had a great time at this hotel the rooms are really good, clean and nice view of the beach and setting sun in the evening. The buffet is good quality and plenty of choice, at peak times it is very busy and loud but it was warm enough for us to sit outside so we found it much calmer outside closer to the pool area. Our children enjoyed the water float activities in the pool in the afternoon and our youngest child was pleased to win a medal for a painting competition. The location is convenient, we had a day out to see whales on a boat and walked to Aqualand to try out the slides and watch the dolphin show. Weather was perfect if you want to be able play on the beach in the middle of the day, not too hot.

Michele Dorris

Location is great with access to the beach. Staff were always smiling and professional. We had a one bedroom apartment on the third floor which was beautiful, with a great view over the pool and beach and well equipped with everything you could need, although the fridge does not have a freezer compartment. Bathroom had a hairdryer that worked well and there was a full length mirror in the bedroom. We were half board but swapped dinner for lunch on a number of days as there was more selection for our fussy child. The pool area is large and has a toddler pool, large pool and the best bigger kids pool we have come across. Sunbeds are plentiful and we always managed to get one mid morning. The only downside for us, which was outside of the hotel’s control, were the number of parents who let their kids run up and down the corridors screaming from 7am each morning and the way the hotel is built meant the noise reverberated throughout.

Tomasz Turzynski

Great place for kids with plenty of amazing activities organized by the hotel staff. The food is great with a wide selection of different kinds of meats, slads, soup, pastas and pizza. Many choice for deserts too, there are even ice cream for children. The hotel is clean and the staff works very hard to keep the rooms tidy. No insects inside which is quite unusual in tropical places and a huge plus. Direct entrance to the beach and spectacular sea view from the room. I would return to that hotel and recommend it highly to everyone for the family stay.

Scott Vaughan

My family and I stayed at Tagoro on a recent Christmas holiday trip to Tenerife. My children are 11 and 7, and found the provided animation/entertainment quite fun, they especially loved the random games/etc that were organized during the day around and in the pool area. We stayed for 11 nights and I (as a meat eater) found the food selection quite varied and tasty. Never got tired of the offerings. My wife, however, is vegetarian and felt slightly limited in options compared to the meat eaters...which is to be somewhat expected since it is an island vacation and there were many great fish options (but unfortunately, she does not like fish). This would be my only suggestion: to try to offer more varied options for vegetarians who do not consume fish. My children never had a problem finding something to eat and especially liked the ice cream/dessert bar offered in the dining area and outside/pool snack area. I found the resort very clean and staff friendly. Very easy to setup excursions through the property, as well as airport transfer. They also offered a shuttle to various parts of town on certain days of the week, which we appreciated. The walk to the ocean beach is not bad, although a bit of a hill for older people, but as an active person in my 50s I found it a breeze to explore the area and take walking trips to the beach/surrounding shops. Would definitely consider staying again, if ever in Tenerife!

megan

I stayed here at the end of January through to the start of February for a week all inclusive with my partner and 2 children (ages 5 and 7). We all thoroughly enjoyed ourselves, it was my partners and daughters birthday whilst we was staying here and the entertainment team went above and beyond to ensure they had a brilliant birthday! The entertainment team really do make the hotel they made our holiday so rememberable and we will definitely be back! Stefan and Andrew was both amazing at their job and amazing people they made our experience the best such lovely people! The food is also very good and varied so there’s stuff for everybody! The splash park for the children is great my kids never got bored. All in all an amazing holiday and we will be returning no doubt!

Maria Treacy

Our family stayed here for 5 days, unbelievable standard of customer service, staff are very friendly and helpful. The food,drink, bar,pool, entertainment, rooms all excellent. Tanya and Andrea on reception were extremely helpful and kind. Lots to do, and many trips organised at hotel. Brilliant for all ages. The courtesy changing room and luggage room for late departure was perfect. Definitely highly recommend a stay at Tagoro family and fun resort.

Hannah-Amy Tiley

We are a party of 9. 4 adults 5 children, we thoroughly enjoyed our stay in December, just before Christmas. It was very clean, staff were friendly enough! We had to double rooms which were plenty big enough! The pools was a bit cold but the children still managed to go in them! Food was good enough for us, always something to eat! Only downside it was a 15/20 min walk down to the beach! Obviously not the hotels fault!! The walk back up does take long but we grabbed a scooter! Highly recommend, and we will be back!!

Sam Love

It is the first time staying at Tagoro family and fun, it was also the first time we have brought the kids abroad and they have loved it. Stefan and Andrew have gone above and beyond to get the kids involved and make it a very special holiday they've been outstanding, thank you to all of the entertainment team and all of the staff it's been great. The food was very good and we found lots of different new things we all like thank you once again 😁👌🏻

dorine thienpont

It was a pleasant hotel, though a bit outdated. The rooms were dated. Everyone was very friendly. The breakfast was perfect, couldn’t be better. The dinner varied—some evenings were better than others. Allergies were well indicated. A big thanks for the welcome gift. Felt very welcomed.

David Campbell

What an amazing hotel, will definitely be back. The staff are amazing and what make the hotel so great, each staff member we interacted with was so friendly and accommodating. It really is a credit to say the hotel treats it staff when you see how happy each staff member seems to be. Breakfast was delicious with all the options you could ever want available. Our hotel room was lovely and big with a great view down to the sea. We really enjoyed the gym as well as the classes such as yoga and pilates that were on offer daily. Can't wait to return!

Cec Darker

This is a gorgeous, friendly hotel. The buffets are excellent, breakfasts are to die for. We loved the aqua aerobics, the star gazing talk and Francesca’s art class as well as the 7 different pools! You will come back again and again as many people do.

Benjamin Koehn

Absolutely splendid hotel with an incredible ambience and very cheerful and delightful staff. You really feel like the staff cares about you. That you‘re not just another guest. Everyone, from the bartender to the receptionist, everyone‘s kind and welcoming. The breakfast was one of the best- if not the best- I‘ve ever seen over all of my hotel-stays around the globe. The ambience is pretty stunning. The rooms are very spacious, the pool area is very clean yet still very comfy. The interior design has just the right taste to it. It‘s not incredibly modern, yet still very luxurious and comfy.

Darren Ellis

We stayed here for 8 nights in December. It was like the hotel gave us a warm embrace from the moment we arrived and did not let go for the entire duration of our visit. The staff are all uniformly friendly and excellent. The ambience is terrific. We loved the pool area which is beautiful and tranquil. The spa was fantastic as were our treatments. The terrace where the food is served is like being in your own private piece of paradise. We will certainly be returning.

Georgia Handscomb

We stayed at the H10 Atlantic Sunset Hotel with our 18 month old for a week. Couldn't fault the hotel from the facilities available, cleanliness and the staff. The half board food options in the market place restaurant were varied and freshly cooked. We went out for lunch every day and walked to local restaurants on the sea front which were between 10 minutes to 30 minutes walk along the coast. Although we couldn't leave our daughter in the kids club due to her age, she was able to use the toys with us supervising. Would highly recommend to any family. We had a great stay ☺️

Rua Mc

We stayed at H10 Atlantic Sunset for a week at the beginning of March, with the privilege all inclusive package. The room was super; spacious and very clean, with a nice view from our balcony. The food was excellent, particularly the breakfast in the View restaurant. The staff and level of service was excellent, from the lady who cleaned our room to the waiters and waitresses in the restaurants. Big shout out to Marta, Xuan, Katia and Umieria who were simply fantastic.

Yixiong Zhao

We stayed for five days, I would like to extend my heartfelt thanks to Noemi, who very kindly helped us resolve the issue and even compensated us with dinner. If she hadn't helped us solve the problem, our trip might have been very unpleasant. Upon arriving at the reception on the first day, I realized that the rooms were not the sea view room I had booked. This was confirmed when we went to the rooms. We spent the whole day negotiating with the reception, and at the second day the customer relationship resolved the issue for us, offering a dinner for compensation and refunding the price difference. Apart from this, the hotel was very good and worth recommending. In truth, we didn't care much about the compensation or the price difference. We had prepaid for two expensive rooms and hoped to receive the corresponding accommodations, rather than spending a day resolving issues. This is an area that could be improved. Overall, the hotel is worth recommending, but pls to contact the customer relationship department if you encounter any problems.

Lewis Barker

We had a fantastic stay at H10 Atlantic Tenerife in January for a week. From the moment we arrived, the staff were incredible — so welcoming and attentive, making sure we felt at home and had everything we needed. We went all-inclusive, and the food was top-notch. With access to three different restaurants, there was always something new to try, and the variety never left us feeling bored. Plus, the drinks options were plentiful, and it was a nice touch to have our minibar regularly stocked. Our family room was spacious, spotlessly clean, and well-equipped. The access to the balcony and the pools was a great bonus. The hotel itself was immaculate, and you could tell everything was well-maintained and run smoothly. A highlight was the free photographer service — we had a fantastic photo session with Jonas and his team, and the photos were beautiful. The underground parking was secure and convenient, and the hotel’s location was ideal. It was easy to get to from the airport, and we were able to take plenty of walks with our pram, with lots of family-friendly areas nearby for exploring. The gym and wellness spa were also excellent, and we enjoyed some wonderful massages during our stay. Overall, we would highly recommend H10 Atlantic Tenerife to any family looking for a relaxing, well-managed resort. We’ll definitely be booking again for our next trip!

Nonstop Eating

Nice clean and spacious room, loved the pools and the fact many families with kids stayed there making me feel pleasant and exuberant! They offered free birthday dessert and champagne (thank you)! Down side was breakfast and dinner buffet were monotonous, pretty much the same food everyday.

anne scarclose

Beautiful hotel, great staff. Rooms were comfortable with good beds & bed linen. Sadly lacked tea & milk supplies so were often unable to make ourselves breakfast tea. When mentioned we were brought coffee & flavoured teas but unfortunately not what we needed . The food was excellent as were the restaurants & staff, well looked after, nice relaxing music made the ambience special. The pool area was overcrowded , not helped by people being allowed to put towels on to save beds!! Sometimes rows of beds were left unused for hours . Pool attendants allowed this despite seeing people searching for beds . Definitely needs looking into. Spoils the lovely area. All in all though a lovely hotel.

Andrea Sharples

Beautiful hotel , the bedroom/ bathroom were lovely and spacious. The furniture and furniture are stunning, the plants are beautiful, very up to date. The meals were superb, we were unsure whether to prebook the half board but we were so glad we did. We went up to the terrace every evening to watch the sunset, what a beautiful setting. The location of the hotel was perfect for us as we could access the promenade from the gate and go on some early morning walks. A very relaxing place to stay, all the staff from reception , bar, dining and house keeping very professional. The entertainment was excellent, great musicians, very stylish. We would return to this hotel.

Philippe Baert

Stayed at the hotel for a week. We thought it was fantastic! Pleasant reception with a drink and a cooling towel. The hotel has a very pleasant vibe, beautiful appearance and is very well maintained. Ideal location with direct access to the promenade. The room was spacious and was cleaned daily by the friendly maintenance staff. Breakfast incredibly good, everything was there. We loved the little details that set the hotel apart like the live music by the pool, the sunset bar and the gym with a fantastic sea view. Some points for improvement: The hotel must find a system to prevent the reservation of sunbeds at the pool. When we arrived at the pool after 10am, all the good sunbeds were already taken, even though no one was there. Water should be provided free of charge, now you could only take water in the gym. The prices for water in the minibar are exaggerated. All in all we had a wonderful stay, we will definitely come back!

Mark Ludwig

Lovely hotel with a great pool area. It’s right on the sea front, so it’s great to go for a walk. Breakfast is fantastic and service is really good. The only big down side for us that the once beautifully heated pool is now freezing cold, which is a real shame. It appears that many people have complained and the hotel’s promises to deal with it is merely lip service. To make matters worse, when we complained we were offered two free cocktails by way of an apology, but when we checked out we were made to pay for them as there was no record of our conversation! Would definitely return though, but only if they do something about the pool!

Mel Davidson

We just love this hotel. The location is subjective as it suits us although generally it is well sited. The food is consistently good and the facilities are also excellent. There is entertainment every evening and this is usually very good and great to sit outside listening to with a drink in hand. The pool area is fantastic and there is a great atmosphere there as is the case overall with this hotel. We have stayed at the Jardin Tropical four times in a row and have recommended it to others including family members so in all I would recommend highly.

Marianna

The Roca Nivaria Gran Hotel is a good option for families, especially those with young children. The hotel offers a crèche and kids' club included in the price, which is a nice convenience. There is also a comfortable heated saltwater pool and a kids' pool, both well-suited for families. The hotel is designed with families in mind, so it’s easy to navigate with a stroller. The location is beautiful and peaceful, ideal for walks, though the area is quite quiet with not much in the immediate surroundings. If you're looking for a more active area, this might not be the place, but for those seeking relaxation, it works well. Regarding food, it is standard for the region. While you will find something to eat, the overall quality might not stand out, and the kids' menu is limited to items like chips, macaroni, and cupcakes. As Tenerife isn't particularly known for its culinary scene, the food at the hotel is in line with the general standards on the island. In terms of value for money, it’s a solid choice for a short stay (around 4 nights). For families seeking comfort and convenience, Roca Nivaria Gran Hotel provides a decent experience at its price point.

Tivadar Limbacher

Mixed experience, definitely not 5* but also not too bad. Breakfast was quite good for example , and also the (free with half board but hard to reserve) Italian dinner was amazing (except the dessert). The views from most of the rooms should be good, we got the direct ocean facing... just wow, amazing. Pool area is also clean, nice, beautiful. The buffet dinner is quite bad, not worth it. Spa is pretty old and underwhelming. Spring mattress. Bathroom items low quality.

Jan Dietrich

Had an unfortunate room experience. Water was dripping down from the roof in the bathroom. Specifically from the lamp in the roof. (video shows the incident) quite worrying with the electricity right next to it I can totally understand that some technical problems can happen, but I hoped for a better reaction to our unfortunate situation. We had to pack our stuff to change rooms and had to wait ~1 hour for our next room to be ready. The incident was frustrating and energy consuming especially with a baby. Unfortunately we did not yet receive a satisfying compensation for the incident. They offered us a room upgrade and a spa voucher, both of which didn't bring us a better experience. (I inspected the room upgrade. nothing special) I asked for a consummation voucher, which I'm sure is the easiest thing to improve our experience. Update: They delivered an apology letter.🙄 I will happily change my review and rating as soon as they can offer us a satisfying compensation.

Don Reviewleone “The Critic with No Filter”

Beautiful hotel with great food, but inflexible room service The Roca Nivaria Hotel impresses with its beautiful and well-maintained property and relaxing atmosphere. One of the highlights is the excellent food – as a vegetarian or vegan, there is a wide selection and many delicious options, which is not always easy to find! However, the inflexible room service was a downside. When we returned from an excursion at around 2:30 PM, our room had not been cleaned yet. Just a few minutes later, the housekeeping staff knocked and wanted to start immediately, leaving us with barely any time to change before heading to the pool. It would have been nicer if they had been more accommodating in this regard. Overall, it's a lovely hotel, especially thanks to its cleanliness, great location, and excellent food.

Siu Hoang

Excellent hotel for a family holiday (2yr old and 4yr old) with plenty for grownups too! Kids club staff were great as were the kids facilities. Mel in particular was brilliant with the kids! Thanks for a great holiday and lots of wonderful memories.

Carley Inglesant

This is a huge hotel on the edge of Costa Adeje, it’s within a 10 minute walk along the costal path to Del Duque. The hotel is quite dated and in need of modernising. The bed was extremely firm, a mattress topper was provided when requested, and the pillows were also very lumpy. The walls are really thin in the rooms, so we did hear our neighbours TV every evening. The hot water in the shower isn’t consistent, and so the temperature really fluctuates. The buffet food was just ok, we opted for half board and were very grateful to swop our dinner for lunch, so we could eat out every evening in Del Duque or La Caleta. The long queues for freshly cooked food at breakfast and lunch was not ideal and frustrating. The staff and service were all fine, no issues. The kids pool was good, the life guard was quite strict though! The grounds were very well cared for, with all the plants looking well established and the view from all the pools over the rocky beach were brilliant!! There is a good supermarket within a 2 minute walking distance, along with a couple of restaurants. We paid £2,300 for 6 nights for 2 adults and 1 child for half board in the Feb half term via booking.com and it didn’t feel like great value for money, we wouldn’t book again at this price until the hotel has improved. The taxi to and from the airport was within 20 minutes and we paid approximately €36 each way, don’t pre-book transfers as it’ll be much more expensive.

Irene McDonnell

Rooms are a little dated and suprised no kettle in room and the shower is over bath. Grounds beautiful, great location, restaurant can be busy but staff are v attentive. Pools are cold but infinity pool amazing. Rooftop bar nice atmosphere. Piano bar has wonderful nightly entertainment. Shows downstairs but i did not go. Animation team are great with kids and adults.

Mark Hirschel

Stayed here quite a few times now and always a great holiday and hotel. The location is amazing, and the grounds are beautiful and spacious. My wife is vegetarian so was a bit difficult options wise at the buffet, there was a small vegan section but would be great for some of the meat based options to be a veggie option as well. But staff and service has always been great. If I was to ask one thing, it would be to change the beachfront entrance hotel sign to something more modern as it’s looking very rusty and tired and does not give off a 4* feel. Not too bad if that’s the only negative thing I can say. Looking forward to being back soon. Oh and my son says your foyer is the nicest one he’s ever seen. 👍👍

Ruth Sarsam

Love, love, love this place. Excellent heated infinity pool Food in the restaurant excellent, something for everyone. The staff work so incredibly hard to make your holiday lovely. Would definitely return

Eve Kent

Very nice 4* star hotel. On the beach but the beach is very rocky and gravelly I wouldn't swim there but the hotel has 2 heated infinity pools which overlook the beach and make up for not being in the sea. There is a sand beach you can walk to 10min away along the promenade towards Costa edeje. Men have to wear long trousers to dinner in the evening and there is waiter service for drinks in the bar area. Rooms are good but no kettle so bring your own if you wanted to make drinks in your room.

Lesley Simpson

Me and my husband came to this hotel on 21st Feb for one week. I have given this hotel five stars! From the moment we arrived we have been made to feel so welcome. The hotel is beautiful, clean and all of the staff are so helpful and kind. They can’t do enough for you! The hotel room is gorgeous, we could use the mini bar as part of our all inclusive. The room was clean and well decorated. The cleaning staff all very friendly and made sure our room was cleaned everyday! The food is absolutely beautiful! Lots of choice! We got one night in the Gourmet Market for dinner and that was also fabulous! The cocktails are lovely and it’s all good quality alcohol on offer with the all inclusive package. We love love love this hotel and the wonderful experience we have had during our stay. It’s also in an excellent location in Costa Adeje! Thank you to all of the excellent hotel staff! All of the staff seem to enjoy their job at the hotel, lots of smiles and laughter! You won’t be disappointed if you book your stay at this hotel, we have zero complaints and feel well rested.

Amanda Crawford

We stayed at the Sabila in January 2025 for one week. From the moment we arrived at the hotel until the day we left we were made to feel extremely welcome and we have nothing but positive things to say. The hotel is spotlessly clean, it is located close to the beach and promenade, is surrounded by some lovely restaurants and bars and is accessible for everyone. The food is plentiful, there is a good selection which is well displayed and caters for all tastes and food allergies. However the main thing that stood out for us was the staff. Every one of them was pleasant and helpful and there is no doubt that they all make this hotel so special. Sarah and Christian from the entertainment team were so lovely, funny and talented. They know how to have fun and make people feel good, huge thank you to them for getting so many people of all ages and abilities involved in the activities. The evening entertainment was very enjoyable , if it's not your thing you can still enjoy the atmosphere relaxing in the foyer with a drink. The rooms are tastefully decorated and the beds are extremely comfortable and draped in gorgeous Egyptian cotton bedding. The fridge and kettle / coffee maker in the room was a nice added extra. The pool area was beautifully laid out with sea views and plenty of sun loungers. It was kept extremely clean, had a lifeguard on duty and lovely staff to serve food and drinks throughout the day. We had a wonderful holiday here and would thoroughly recommend the hotel.

Diane McMullan

We spent 24 nights at this hotel . We had a wonderful holiday . We went half board and the food was first class so much choice so fresh and staff so helpful. We were unsure about going half board as we heard some negative reviews. Breakfast and dinner just amazing. Special mention to Andrew in entertainments who also did some fitness classes . It was well worth going to his classes he explains everything and makes you feel tip top. We have never gone Star Prestige and have no desire to go as we had more than enough where we were . Will certainly be back to this beautiful hotel.

Claire Platten

We loved this hotel. Rooms are clean and comfortable. The food was fantastic and the staff were brilliant. Plenty of sunbeds for the late-comers too. Perfect for a winter sun break over the Christmas period. Top tip though, if you’re here for New Year’s Eve, bring a party outfit and decent shoes. I was left feeling very under dressed! Would definitely come back. Fantastic holiday.

Alison Ansell

We have just returned home from this amazing hotel with wonderful happy memories.Every member of staff from the lovely lady servicing our bedroom who helped me find an item I had mislaid, to the restaurant, pool and reception. All acknowledge and smile when they pass by us and everything is done for our comfort and convenience. They all speak enough English to understand our needs. The system of reserving sun loungers is excellent. The hotel is spotlessly clean. A very relaxed,happy and special holiday. Thankyou to all the lovely staff.

Marina McCullagh

Isolated at the top of a hill, at the top of Adeje, the location is dreadful. There is no minimart or even a lollipop to be bought anywhere near, and considering we were in a self catering apartment, the lack of groceries near by other than a 15min walk down a giant hill (which you have to walk back up with said groceries) is bizarre, especially where the food options are limited. The hotel is also designed without health & safety in mind, with multiple tripping hazards where ramps are immediately alongside steps & stepped walkways are concealed by sand pits. We were also without hot showers for 4 days before the problem was resolved. On the plus side, The Buffet breakfast is fab and the cleaning staff & Camilla in reception are exemplary at their job.

Ian O'Regan Cazabon

What an amazing place this is. From the moment we arrived we were greeted by Corina and Gerardo who couldn't have been more helpful. The hotel is absolutely beautiful and modern. We stated in the 1 bedroom suite with whirlpool. The room was lovely. Island kitchen, huge balcony with 2 day beds and dining table. The bedroom was very spacious with a large wardrobe for 2. Taking our 2 year old they also provided a spare bed. They also have a soft play room with 2 really friendly child minders there who were always doing arts and crafts, making balloons and making the space much more than just a play room. There are far too many positives with this hotel to list but what really makes it are the staff. I wanted to make it a special occasion as I was proposing to my girlfriend and Camilla the guest experience coordinator was just fantastic. Whatsapping, and even came in on her day off to arrange the special occasion. Her and Gerardo decorated the full room with rose petals, champagne, chocolate and balloons. The also filmed us coming in and arranged music. Camilla made the experience so special for us. Having stayed in 5 star hotels in the past I always find guest experience managers to be very in your face and salsey but Camilla was so sincere and genuine. Her involvement in the proposal was just as special for her. She is an asset to the hotel. Gerardo who is just brilliant showed us up to the room and told us everything we needed to know about the location. Javier was brilliant with restaurant recommendations every night when we were stuck for ideas. There is a large hill leading up to the hotel from the town but the hotel have that sorted. They give you free taxis down to the beach and the shopping centre from 9-5. They have 2 unbelievable restaurants in Kar Bon and Char. Where we ate and were really impressed with. As well as the breakfast buffet. Great choice and the food was tasty. All round a 10/10 experience and we will definitely be back.

Kirstine Farrer

Just back following a superb stay - it was by far our best holiday in Tenerife.All the staff helpful especially Corina and Marisa. Our Suite had spectacular view over the bay for the New Year fireworks display.

Katie C

Stayed at the Baobab Suites for a week's holiday to Tenerife in one of their Divinity Lago rooms (1 bed suite with a hot tub). Firstly, the view from our balcony was absolutely 5 star, well worth the money we paid for the hotel. It was amazing seeing the mountain range one side, and having a sea view the other side and especially nice looking at this view at night in the hot tub! We loved the breakfast boxes - would highly recommend getting those and eating them in your suite as it is all locally sourced products from around the island, super fresh, and amazing it is all included in the price. We did also visit the breakfast buffet a couple of days and that was good too. I wish there were a few vegetarian alternatives for the sausages/bacon but to be honest there was still plenty to eat and we didn't go hungry. For dinner options we went to the BB Lounge on our arrival day and ordered room service from them as well during the stay. I would say the food is okay, and we weren't too blown away by it. Staff were very friendly and accommodated when we wanted to make a meat dish vegetarian though which was nice. The room service cost of an additional 20 Euros for them to walk it round to the room is a bit steep in my opinion though. We had a hire car for the duration of our stay and they kindly reserved a spot in the underground car park for us. If you don't have a hire car, reception will call taxi's up for you whenever you need and they arrive promptly within a couple of minutes which is nice. For certain areas as well you can get a voucher for those taxi journey's to be free too although it seems quite a limited area as we couldn't get into central Adeje for free by cab. Staff were very friendly and helpful when we needed them to be, and there were nice little touches like local chocolates left on our arrival day and departure day and a local bottle of wine. We did have a few small issues whilst there though which has stopped this being a 5 star review. Firstly there is cleaning every day and fresh towels which is nice, however the floors can still sometimes look a bit dirty and the indoor sofa and all the furniture on the balcony did look a bit grubby and could do with replacing or deep cleaning. The hot tub was fantastic but the first day we got there we pulled back the cover to find the cushions were grubby but more importantly that there was a yellow bacteria line all around the tub. We raised this with reception and someone did come out and clean this for us and then did visit every day. On our final day there the hot tub did start to smell a bit damp which could explain how the cushions on it were grimy and that build up occurred, so I don't think the water is changed in there for the duration of your stay. Secondly, we had a couple of issues with the door lock for our suite. The first time this happened my partner had to run downstairs 3 times to reception as they didn't seem to want to send someone and eventually they did send a maintenance man up with us to take a look at the lock. Lastly, we booked massages at the hotel and we received on the day notice that they needed to move one of them due to a member of staff having broken her foot the day before and her colleague being completely booked out the rest of the day so they couldn't accommodate both. Completely understandable and we did manage to cancel these free of charge because we had plans the rest of the week so we couldn't quite fit them in. But I feel perhaps more staff in the wellness centre might have helped this situation and it was a shame we didn't get to experience them. Overall it was a special stay with a gorgeous view and we certainly miss it now we're back in rainy England. It is in a nicer part of Tenerife with great restaurants in La Caleta within a 5 minute drive, and close enough to be able to get to central Adeje without being in it so you get that separation. Would recommend.

Stuart Jackson

We went here for our family summer holidays and had the best time ever. This hotel is just amazing and we didn't want to leave. Spotlessly clean, amazing food and the best staff in the world that make you feel like you're a rock star. Rooms are cleaned to perfection everyday and well stocked up with fresh towels, toiletries, tea, coffees and so much more. Outstanding view from our room which we had the suite with its own private pool and beach on our balcony and cannot recommend this enough for a touch of privacy and chill time for the family. The BB bar is fantastic too with amazing views also with the best staff in Tenerife that make you feel so welcome to serve you great food and great drinks which is also the same with the downstairs breakfast restaurant amazing staff and food with sooooo much selection of top class foods. At reception you have the most wonderful, welcoming, super friendly staff that are so helpful with any of your needs. Also a big shout out to Camilla ❤️ who is just the loveliest, most pleasant person in the whole world with the biggest brightest smile😁, a real joy to talk to every morning and made us all feel extremely special and is an asset to the hotel... I could go on and on about all the great things about the hotel, but you got to book it and get the full amazing customer experience for yourself. Hotel baobab is meant to be 5 Star we give it 6 star ⭐⭐⭐⭐⭐⭐. We look forward to coming to see everyone again, from the Jackson's @ TE 011.

Lorraine Moore

What a beautiful and elegant' hotel. The staff are incredible. There is direct access to the promenade and beach from the hotel. Pool side service is excellent. Nightly entertainment is better than expected. The hotel provides towels which are fitted to sunbeds and don't blow away. On check-in we were given the option of fresh sheets daily, or every 2nd day. We were also asked if we wanted fresh towels twice daily. Coffee capsules, water and chocolates replenished daily. Location excellent. Breakfast excellent. Complimentary drinks offered on arrival and we were directed to a bar adjacent to reception, where we got the friendliest welcome, along with our drink AND some tapas. Parking is free. On arrival a valet parked our car for us. Apparently the car park has a lift directly to the hotel.👍 We cannot fault this hotel and will definitely be back

Jakub Kolář

As mentioned in previous reviews, the security staff at this hotel is not particularly welcoming. My family went ahead to the bar, as it has a great reputation. They were not hotel residents, but visiting the bar without being a resident had never been an issue in previous years. I arrived later than my family, dressed appropriately in a sweater and dress pants. Unlike them, I was stopped by security and asked what I wanted. I politely stated that I was going to the bar, but I was told that it was for residents only. I explained that my family had just entered and that they were not residents either, so I didn’t understand why I was being denied entry. The security guard then told me that someone from my family had to come and get me. Eventually, they let me in. Once inside, the staff was excellent, and the drinks were fantastic as always. However, I find the security’s approach confusing and frustrating—lying to me and forcing older family members to come down the stairs just to escort me in, as if I were a child. I don’t believe this is the first unpleasant experience with the security team, and I think a solution should be found. I would love to visit the bar again, provided I am not unfairly denied entry next time.

david ensor

I have stayed here before but I was not happy with our room G220 as I explained on leaving. There was a waterfall outside the room which was very noisy until 7pm, but much worse was the bathroom had a bad smell of drains. We were only staying for one night so I did not make an issue of it, but it is just not good enough in a five star hotel. When we stayed before our rooms had a much nicer outlook so that was a disappointment as well. Our bags never came to the room either and we had to go to reception (after 2 hours) to request their delivery to room- again not good enough. Bar good and breakfast too.

chrish

Came here for a couple of days of pre-xmas sunshine and relaxation. Absolutely beautiful place and in a perfect location. Staff were very welcoming and attentive. We arrived early, before the check in time, and were given drinks and a snack at the bar while we waited. Our room was in the best spot, overlooking the pools and beyond at the sea, with our own private terrace which had the sun all day. The room had everything you would need, hairdryer, tea and coffee making, water, robes and slippers (though one robe had a torn pocket), toiletries- I personally prefer them in individual bottles with the ingredients listed so I can check for harmful chemicals. Unfortunately these were in dispensers, so I had no idea what was in them and could not try them. I've marked a star down for this, I understand the desire to save on plastic and cost but for the price of the room I still expect individual toiletries. I had annoyingly twisted my ankle on the journey over and it was no trouble to get a huge bag of ice from the staff to help with the swelling. We also asked for more coffees for the room which were brought quickly. It would be nice if they had decaff tea already in the room too. We had dinner and breakfast in the buffet restaurant and there was also the option of having freshly made dishes with a chef ready to prepare an omelette or baked fish etc if you wanted. There was so much choice of starter, mains, deserts and cheeses etc, every dish was well presented, and the whole area was immaculate. If we had stayed longer we definitely would have tried a meal at the a la carte restaurant on site, perhaps if we go back next time.

Ginge Gough

Excellent hotel in a perfect location. Staff were courteous, professional and always willing to help throughout the resort. We stayed in Masca 409 suite with panoramic views of the pools, gardens and the Fanabe beach. Our housekeeper Yayana, (think that's the spelling?) was excellent, and a special mention for Silvio on reception who couldn't have been more helpful throughout our stay. Overall, a terrific choice of hotel.

Julie Manlove

The hotel is in the centre of Costa Adeje town centre so in peak season it might be a bit noisy from the one way system being treated as a racing circuit. The rooms are a bit disappointing, even after we upgraded, it was small, bland and nothing outstanding so we didn't spend much time there. We found the bed mattresses collapsed easily - too soft. The lifts were a constant talking point which united all guests, they take a long time to appear and are easily filled. The restaurant was good, lots of choice and themed days of food which we found to be of good quality. We booked all inclusive so had no problems. The staff are brilliant, always helpful and most speak 2 or more languages so we didn't struggle. I liked the pop up shops which opened within the hotel. We had a good time and I would recommend it to others.

Anne Appleby

This is our second visit to this hotel as it was so good last year we had to return. We don't normally go back to the same hotel, however we enjoyed it so much we had to return. The location is probably the best in Tenerife & the main pool is overlooking the sea. The hotel is beautifully kept, the rooms are a good size & the outdoor gym is brilliant. What makes this hotel stand out is the the staff, from check in to check out they are exceptional. I'd particularly like to give a special mention to Marcel who was so attentive both at poolside and in the evening. He works so hard ensuring all customers have a great experience during their stay. We will return next year.

Barinov Mihail

This hotel is in an excellent location near the beach, yet it's very quiet and slightly removed from the most crowded areas. The property is large, with several heated swimming pools and a saltwater pool. There are plenty of sunbeds, and I never had trouble finding a free one. The pool bars are fantastic, offering great service with very attentive staff. I chose the half-board option and highly recommend it, especially for the dinners, which featured a fabulous selection of meals and desserts. However, one downside is that all drinks during dinner come at an additional cost, even tea or water, unless you choose the all-inclusive option. That said, I can’t recommend the all-inclusive package due to its high price. I stayed in a duplex suite—a lovely two-floor apartment with a bathroom, toilet, and balcony on each level. While the furniture is somewhat outdated and could use renovation, the suite was overall very comfortable and enjoyable. Every evening, the hotel offers live music and entertainment shows, some of which were quite impressive. Overall: A very nice hotel with excellent service, a great location, and delicious meals.

Ciara Caldwell

I had an amazing 4-night stay here with my sister. Everything was 5 star. The food was amazing and had plenty of variety, and the room was spacious and clean. What made our experience so wonderful was the staff. They were so happy and helpful and kind. I would like to mention how amazing the staff were at the bar/pool area. Special mention to Yuni. Thank you for everything! We will be back again.

Jordan Vipond

We have had a lovely time at the Anthelia Hotel! A wonderful place, would recommend to anyone. A classy feel in and around the hotel with fantastic service throughout. As a family we have visited the hotel for many years and have always loved to come back! We have always enjoyed going to the bar area, located in the front of the hotel where Mika the lovely bar maid has looks after us for many years. If your thinking of booking this hotel you will not regret your decision.

Josh Eckart

Gran Hotel Bahia del Duque Resort was an amazing experience for my wife and I and our two young children. It was definitely a 5 star experience, and worth every penny. The grounds were immaculate, the staff was extremely friendly, the service was second to none, the rooms were very clean, the pools were beautiful and a huge success for entertaining our children, and the views from our room of the ocean and hotel grounds were gorgeous. The day we left we started planning our return trip and plan to stay at this resort every time we visit the island. It was a fantastic experience and we can’t wait to return.

Gaetano Lanza

Gran Hotel Bahia del Duque Resort is a very nice hotel. The room we had was very nice, the bed was comfortable. In the room there was a coffee station with a nespresso machine, a safe, a minibar etc. I informed the receptionist that the day after we checked in was my partner birthday so we got a very nice surprise in the room . The breakfast was super, with a great selection of food and drinks. They have few swimming pools and restaurant to choose from. Most of the staff was friendly and polite. This is a great resort, however, if there was a better attention to the detail it would be even greater. The box with coffee and sugar was messy, not tidy up or cleaned from the previous guest. The day when we checked out we were very annoyed by the housekeeping: they come in the room while we were having breakfast (nothing wrong with that) they started to clear up the room, after the breakfast we went at the pool area and when we came back we noticed that they went in the room again... while in the room they try to come in again. it was not yet time to check out but the housekeeping tried hard to make us to go away, it was our check out day so they should just left us in peace since we did not overstay. (Visited January 2025)

Viktor Grek

Overpriced and Outdated with Rude Service I recently stayed at this hotel, expecting a luxurious experience given the extremely high prices. Unfortunately, it was a major disappointment. First, the hotel’s equipment and facilities are incredibly outdated. The furniture looks like it hasn’t been replaced in decades. The worst part, however, was the service. The receptionist, Irene, was particularly rude and unhelpful, treating guests as if they were a burden rather than valued customers. Instead of making the stay pleasant, she made it frustrating. For the price this hotel charges, you can find far better options with modern amenities and professional staff.

William Blower

A lovely Canarian style resort hotel situated right by the beach in Adeje. 4 pools. 2 not heated 2 heated. Rooms were nice. The breakfast was great - Buffet style, tremendous choice. Breakfast Staff were great especially young Javier. We ate in the Italian restaurant. It got busy very quickly and staff seemed harassed and short staffed. We were sat by a doorway and kept getting brushed past when the staff were going past because there wasn’t much room there. The food was ok but nowhere near Michelin star quality.

Julia Burg

From the arrival to the departure, everything went perfectly. The rooms was great, the staff had been smiley and helpful everywhere and the outdoors are just fab! If you have kids I highly recommend the kids club. I am only dreaming to go back!

James Bland

At first, I was a little bit disappointed that the staff didn't show us to your room. However, we did get a complimentary drink on arrival. All the staff made a fuss of our 2 year old daughter, and of course, she loved the attention. The cleaning staff were particularly lovely to her. Breakfast was one of the best I've come across. So much variety, all fresh. We particularly enjoyed the different fresh juices that were available. There is so much to do at this hotel, that children and teens would never get bored. Our daughter enjoyed the kids disco, but it was a little late. Only problem is that the hotel is so big, it can be a bit frustrating if you had children of a different age. Ie the slides are on a different level from the family pool. We loved it and would go back, especially with the grandparents! Thank you GF Victoria for a lovely holiday.

Nathan Lilley

Very special thanks to the bar staff in the main atrium. In particular Abel. We were having a lovely evening drinking and enjoying the live music. Unfortunately the evening could have ended very badly as we was befriended and tryed to have there bar tab added to our bill. Lucky Abel alerted to this in a discreet manner. Hands down the best service I’ve ever had and we made sure to show our appreciation. I do hope GF Victoria notices this review and thanks Abel from me again 🙏🏻

James Quinn

Fantastic hotel. Excellent services and very family friendly. We will be back for sure. Loses one star due to poor attitude from some front desk staff who made our request for a room change due to noise difficult. We are grateful for the room change but suggest that improvements could be made in how such requests are handled. Otherwise first class.

ken burpitt

I booked a (very expensive ) 1 week holiday for a party of 4 from 8 march 2025. No complaints about the hotel but my friend and I were struck down with a VERY bad dose of salmonella poisoning from the evening buffet. There is a HUGE selection of food on offer and most of it is still there at the close. This food is clearly being reheated and recycled the next day. BEWARE! The hotel and tour operater (Jet 2) were NOT INTERESTED.

Julia Lomakina

It’s a nice hotel, but not 5 stars. Staff is friendly & attentive. Food in the buffet restaurant was very good, both breakfast & dinner. The most disappointing was our room: there was no hot water pressure, it was nearly impossible to shower (especially wash hair) and the sofa in the room was really dirty, all stained. Also there are no blackout curtains which is an issue when travelling with children. There was also occasional strong smell of sewage both in the room & pool area. Overall the hotel is good, solid 4 stars.

Frankie Padron

From the moment we stepped into the Royal Garden Villa, we knew we were in for something truly special. The attention to detail, both in the elegant decor and the warmth of the staff, was beyond exceptional. Every corner of the hotel exuded a sense of luxury and care, but what truly set this place apart was the incredible team who made us feel like family. Fiona, in particular, left a lasting impression. Her kindness and thoughtfulness went far beyond what we expected, and she truly made our stay unforgettable. I mentioned in passing that I’d love to bring home a scent from the hotel for my mother-in-law as a keepsake. To our surprise and delight, when we returned to our room, there was a bottle waiting for us, a thoughtful gesture that touched my heart deeply. The dining experience was equally remarkable, with every meal being a celebration of exquisite flavors and beautiful presentation. The restaurant is a true culinary gem, and each bite was a reminder of the quality and care the hotel pours into every detail. The spa was another highlight — a sanctuary of serenity and relaxation, offering an indulgent escape that left me feeling rejuvenated and pampered. From the stunning ambiance to the impeccable service, Royal Garden Villa offered a truly magical experience. It’s the kind of place that stays with you long after you leave, and we can’t wait to return. It was, without a doubt, an unforgettable stay that exceeded every expectation.

Susan Bland

We had an amazing stay in Villa Miami at RGV. The palatial surroundings were simply WOW with an East Asian vibe! From the villa balcony you have the lights of the southern resorts and the Adeje mountains - breath-taking. The attention to detail is remarkable from the mood lighting to stone fountains and various frogs throughout the grounds were delightful. The staff were extremely attentive and efficient and made the whole experience a memorable one. We look forward to returning in January.

Alex G

This is a truly amazing place to spend a few days with your loved ones. The villas are spacious are very well decorated. The hotel grounds are amazingly decorated as well, the gardens are lush and burst with plants of many kinds. Heated pools are a big W as well. Service was very good as well.

adam

The staff are friendly but when something goes wrong, fall apart. I have visitied the hotel before. It has not changed in many years and is looking tired. The pool was dirty and the floors in the villa were also dirty (our feet were black) The tiles that make up the villa were chipped and broken in several places (not exactly 5*) The cleaners i'm not sure were doing much cleaning - Tidying yes but not cleaning - along the tops of the tiles in the bathrooms were thick dust. The whole place is tired and dated - It needs money spent on it and certainly does not justiify the high prices charged. We had a storm during our stay and communication from managament was non exisitant - There was a balcony that had been blown off from levels above - the whole place was torn through and our pool remained uncleaned for 3 days - enough was enough and we checked out early. Customer service at its finest - we was not asked on checkout why we was checking out several days early, actually to this day the hotel management did not bother to email asking the reasons why. We wont be returning, you can literally visit the maldives for the money this hotel charges. A holiday we are trying to forget and one we was grateful to get home early from.

meitsao richardson

Excellent, professional and lovely staff. The check in was very professionally done, you felt you were welcome. Everything is great, the room is kept very well. It is a very low-key hotel and that's what I love about it. Absolutely superb. Thank you.

Grayson

Our stay was simply fantastic, exceeding all of our expectations. From the moment we arrived, the staff went above and beyond to make us feel welcome. Their warmth, professionalism, and attention to detail were remarkable. We would especially like to mention the exceptional service and assistance provided by Nelly, Ismael, and Helena, who truly made our experience unforgettable. The rooms are pure luxury, spacious, beautifully decorated, and with every detail meticulously considered. The bed was unbelievably comfortable, the bathroom felt like a personal spa, and the views from our balcony were breathtaking. It’s the perfect place to unwind and enjoy true comfort. The hotel’s restaurants deserve special recognition. Every meal was a delight, with dishes that were both creative and delicious, showcasing top-quality ingredients. This hotel completely won us over. It’s the perfect combination of luxury, comfort, and outstanding service. We’re already looking forward to our next visit and highly recommend it to anyone seeking an extraordinary experience!

Helen Boulton

This is our sixth time at Royal Hideaway Corales Beach as a group of four friends. Every time we have visited we have experienced exemplary service from everyone we have met, at reception, in the restaurants and bars, and by the pool and spa. The hotel is exceptionally clean and well maintained thanks to the brilliant housekeeping and maintenance teams. This year, Diego has been especially helpful around the pool. Thank you to the whole Corales Beach team for another fabulous break. We’ll see you soon!

Kay Hodge

Lovely hotel! The food is healthy and beautifully presented. Breakfast was exceptional and extensive, with a variety of sourdough bread and jugs of a choice of freshly made smoothies. The beds are huge and soft, the showers are large and powerful. Yoga and aqua classes by Olga and Paola were a great addition.

Jackie Gant

Possibly our 10th visit to Royal Hideaway Corales & as always a superb experience. The suites are well designed, luxurious as well as practical. All aspects of service are exceptional, I have never encountered anyone without a smile. The daily exercise classes are a highlight for us as the water is kind to older joints. Olga is a wonderful instructor who teaches with great music & a joyful attitude. There’s a schedule every day with something to suit all abilities. Virtually everyone we talk to has been here before which says a great deal about the quality of the hotel.

James Whitehead

Outstanding stay hosted by wonderful, charming staff. Couldn’t fault a single thing, and whilst expensive, it is worth it. This was our baby moon and they were incredibly accommodating including adjusting the tasting menu at San Ho. Can’t wait to come back!

Sabanna

We stayed here for our 8-day honeymoon from March 14th to March 21st. Rooms & Cleanliness Our room was incredibly clean and was serviced multiple times a day. Housekeeping came by at least twice daily to tidy up and restock the minibar. We stayed in a junior suite, which was very spacious and had a nice balcony. Location The location is perfect if you love the beach, it’s right next to it. Supermarkets and pharmacies are within walking distance, and there’s a bus stop in front of the hotel that makes getting to the city easy. Service & Staff The staff truly went above and beyond to make our stay as comfortable as possible. They seemed to anticipate our needs before we even realized them ourselves. Throughout our stay, we were always welcomed with a smile and great service. Since we were celebrating our honeymoon, the hotel added some lovely touches, like flowers on the bed, wine, snacks, and chocolates. We really appreciated these thoughtful gestures! Noise & Comfort The soundproofing of the room was good. We occasionally heard people in the hallway or some maintenance work during the day, but we didn’t experience any noise from the neighboring rooms. The bed was comfortable, and we slept well. Facilities The gym has a stunning view, which makes working out even more enjoyable. The equipment is good, though if you prefer heavy lifting, the weights might feel a bit limited. I also had two massages at the spa, and both were carefully and professionally done by friendly staff. Food & Drinks Breakfast was extensive and delicious, with a wide variety of options. There’s also a selection of freshly prepared hot dishes, like eggs benedict. One small downside was that some of the food, both at breakfast and dinner, wasn’t always served hot, but the quality was still excellent. The hotel operates on a half-board basis, meaning drinks are not included. This can add up quickly, especially with the upselling from staff. While many guests may appreciate the recommendations, at times it felt a bit excessive. WiFi The WiFi was almost perfect, 98% of the time, we had a strong and stable connection. There were a few brief moments when it dropped, but these were quickly resolved. Atmosphere & Guests The hotel feels very safe and peaceful, which we really enjoyed. However, we did notice that most guests were 60+ years old.That said, since we love peace and quiet, it turned out to be a great fit for us. All in all, we had a fantastic honeymoon here. If you’re looking for a luxurious and relaxing stay with excellent service and a perfect beachside location, we’d definitely recommend this hotel!

Alyson Amrita

Best hotel experience of all time! The hotel is absolutely stunning. It's right by the beach which is great, and the staff is next level. We spent a few days here for our honeymoon and could not have had a better experience. 1000000% would recommend. It's tranquil, gorgeous, fun, and just plain lovely.

Rubin Hamers

A very nice hotel with always friendly and helpful staff. A true 5 star experience. Most of the guests are a bit on the older side, us being a younger couple and my wife not being white (like all other guests were), we definitely got some strange looks from the other guests at times. But there were no issues and we appreciated the peace and quiet that an older audience provides. The staff is always ready to help with a smile, they even insist on carrying your drink to your seat instead of handing it to you at the bar. Theres live music at a bar area every evening, and it even feels like they went the extra step in the performances of the artists, Usually incorporating a joke into the acts. Id say the acts were above average compared to our other hotel entertainment experiences. The buffet is very good aswell. With a rotating choice of foods on offer at the buffet. Theres an additional option to order a freshly cooked dish aswell. The pool area is very beautiful and well maintained. It looks out over the beach, great views are guaranteed. Overall a very good hotel. Great service, beautiful location.

Callum Cox

The staff are lovely, food is great facilities are good. Can't fault the hotel its self... It's the utterly miserable clientele that ruin this hotel. It's not a hotel for anyone under 60, or for anyone who.... likes fun, or happiness. You can be glared and head shaken at for laughing, or even having a toned down conversation around the pool. You can go all day without seeing a smile there, most people don't talk at all. It was like being back at school in the meanest teacher's lesson. Really unnerving. In summary. If you're not a sour old toff, I would probably go somewhere else

Tom

This hotel is truly a paradise on earth. Over the years, we’ve stayed in several highly-rated hotels in Tenerife, but none can compare to this exceptional gem. From the elegant colonial-style rooms to the absolute tranquility and breathtaking views of the turquoise-blue ocean and the finest beach in southern Tenerife, every aspect is perfection. The restaurant’s cuisine is nothing short of exquisite, and the hospitality is unmatched. Tiziana and Alejandra, in particular, went above and beyond to make our stay as delightful as possible – their warmth, care, and attention to detail were truly extraordinary. Words cannot fully capture how exceptional this place is. We’re completely hooked!

Brid McMahon

Absolute perfection! I agree with the praise for the brilliant staff throughout the hotel. Welcoming, friendly, efficient, genuine. From the hotel architecture and spacious rooms to the immaculate restaurants, pools, and surroundings, everything is maintained to the highest standard while respecting the beautiful natural landscape. Excellent location for kids too. There is something for everyone here. Can't wait to come back.

filip caesemaeker

Our stay at this hotel was nothing short of exceptional. From the moment we arrived, the service was impeccable—attentive, friendly, and truly dedicated to making our experience unforgettable. The hotel is situated in a breathtaking location, surrounded by stunning scenery that adds to the overall sense of relaxation and luxury. Whether you're looking to explore the area or simply unwind, this setting is perfect. One of the highlights of my stay was the outstanding breakfast. The selection was extensive, with fresh, high-quality ingredients and a variety of delicious options to suit all tastes. It was the perfect way to start the day. Overall, this hotel exceeded all expectations. With its perfect service, beautiful surroundings, and exceptional breakfast, I can highly recommend it to anyone looking for a top-tier experience. I will definitely be returning!

Lynn Nolan

This hotel is a jewel and whilst it is pricey I would comment you get what you pay for and here it is upmarket, relaxing,order and very clean. Having worked in hospitality with a major international hotel group I can honestly say the management should be very proud of their team members. Each and every member of staff was nothing but welcoming, courteous and helpful always going that extra mile to make our stay enjoyable. Our suite was outstanding and had everything we needed. With spectacular views and comfortable balcony furniture it was wonderful to relax and watch the sunset in the evening. We couldn’t fault anything at all - housekeeping went over and above to look after us. Food and drinks selection very good. Today it’s not often you are asked how you are enjoying but the team here have got it just right! Thank you so much for a wonderful stay - we will be back !

Gillian Tiltman

This hotel is amazing. We have a villa room with a private pool (I am staying here with my 7 year old daughter). The room is really amazing. We are not doing any cooking but having the kitchen is great as well as the washing machine and dryer. The private pool is AMAZING. The staff are also brilliant, everyone is super friendly and helpful. The breakfast is so nice and the restaurants for lunch and dinner are great too. We can’t wait to come back, it’s just perfect. Special mention for Justyna at breakfast, she’s a super star. Thank you so much.

Isobel Dawson

Absolutely love this hotel. This was our 5th visit and we continue to be stunned by the place. Staff are incredibly helpful particularly Justyna the food concierge who absolutely makes morning breakfast an event to remember. We have found her to be very helpful in all aspects of our stay and welcomes guests with her own unique character. Truly a beautiful hotel with fabulous suites and great sea views.

Larry Silverstein

Our butler, Valentin, was fantastic. Whenever we reported a problem with the room, he made sure it was quickly taken care of. When the mini-fridge didn’t have a beverage I wanted (Coke Zero), he made a trip to the market to get some (although I wouldn’t have asked had I known!). His level of service and friendliness was outstanding.

Trudy Wilk

Iberostar Anthelia in Costa Adeje , Tenerife, is a very special hotel. Great location, great hotel and above all else wonderful staff. The staff in Zeus buffet restaurant are absolutely incredible. Most of this last week we have been looked after by Margarita and she is so understanding and competent and always with a happy smile and cheery outlook. She epitomises the whole thing about Iberostar staff and their commitment to tourism. Well done everyone and thanks for the warm welcome we always receive on our visits to the Anthelia hotel in Tenerife.

Osaki

Unfortunately I had to wait ~1h for check in as there were 3 before me and the couple that arrived after me got checked in before me as well (even though they informed the butler that I was there before them, but he straight up ignored it!) 😤 Room was spacious and clean (except for the ants in the bathroom). Though I don’t know how someone who isn’t super thin can fit into the shower. 😅 The food at Lagarto and Poseidón was great and mid at the other restaurants. But I had to remind them of my food allergies each time and even then I had to return some dishes because they forgot it in between, which tbh is a no-go at a 5 star hotel… Special shout out to my personal butler and the head waiter of Poseidón as they were the only ones who I only had to tell about my food allergies once. ❤️ If you have celiac disease I would avoid the buffet as the gf stuff is placed right next and in between the non-gf stuff making cross contamination a common occurrence. I also got glutened at Sea Soul… If you want to sleep longer than 9 a.m. put the do-not-disturb sign out the night before or staff will just come in as there is no way to lock the door with e.g. a chain. Looking the door from the inside with the knob doesn’t help as they will open anyways. For room service expect the food to arrive lukewarm, also the English from the person who picked up the phone was next to not understandable. The hotel location is perfect and most of the staff is super friendly but there are also working a few who clearly have no idea what customer service is. All in all I don’t know if I was just terrible unlucky or if 5 star hotels in Tenerife just aren’t on the same level as elsewhere? If you don’t have any food allergies/health issues the hotel will still be a decent choice just for the location alone.

Carlos Almeida

Excellent hotel. It is a small hotel located in a large Iberostar Anthelia. Adults only. Personalized reception service. Very spacious room with a lounge with bar and minibar, bedroom, bathroom, and balcony. The hotel has two swimming pools, one heated and the other with a non-heated jacuzzi. It is the perfect restaurant/pool bar with friendly staff. Guests can have breakfast à la carte in the Mirador restaurant or dine in any of the hotel's 6 restaurants. The only negative points are the mobility limitations. Access to the Mirador restaurant is by stairs, and there is no elevator (I'm not a stair climber). Another point for those with some limitations is the height of the beds, which may be too high for some people.

Imogen McGrath

Not an adults only hotel. Small section of the mammoth Iberostar Anthelia. Awfully overpriced given that it share facilities with 500+ people. When we complained were offered only a free check out and lunch at the pool bar. Much much better value adults only hotels nearby. One to avoid.

Clementine G.

Arriving at this hotel was like stepping into a dream. Sadly, we only spent one night here but it was perfect from beginning to end. Friendly staff, beautiful decor, clean and inviting spaces. We stayed in River villa 8 and it was beyond expectations. Very large rooms, a comfortable bed, a great shower and beautiful bathtub, a well stocked wine fridge, a lovely private outdoor seating area, and everything was very clean and fresh feeling. It was also incredibly private and quiet. Comfortable robes and sandal slippers in the room, as well as a nice beach bag and amenities bag. Of course the highlight was the incredible swim out pool. It was the perfect temperature, and swimming down the river felt like paradise, with palms overhanging and birds singing. Even in the rain (which is not typical weather for the area) it was magical, and was often empty of other guests. We ate at The Top restaurant and everything was delicious and service was impeccable. Several vegetarian options (the tomato tartare was lovely!), and some special dishes that are prepared tableside. The breakfast buffet was elegant and had a lot of tasty options as well. This has usurped our previous favourite hotel on Tenerife, and when we return we will definitely be booking here!

Levi Elekes

Ups and downs. The location has a perfect vibe, surrounded by nature with unique pools—a top-notch setting. However, the services could be significantly improved. We booked half-board but chose to dine outside the hotel, as external restaurants are considerably better—we strongly recommend restaurant Exencia. Breakfast was mediocre—neither great nor terrible, and same everyday. The water in the rooms had a strange taste. While we appreciate the effort to reduce microplastics by providing filtered water, unfortunately, the taste was not pleasant. The massage experience was disappointing—one of the least satisfying massages I've experienced. Overall, the entire SPA journey fell below expectations. We changed rooms during our stay, and initially, the hotel didn't facilitate a seamless transition, suggesting we wait three hours even though rooms were available. After mentioning that we would reflect this experience in our review since is not normal if rooms are free, they quickly resolved the issue. We've traveled extensively, and this was the first time we've encountered such an issue. Additionally, only 1-2 bottles of water were provided in the rooms. Given Tenerife's warm climate, more water is essential. When we requested additional water, it often arrived very late—sometimes taking up to two hours. Rooms were clean, but after some time, the shower developed an unpleasant odor reminiscent of a public toilet. Tenerife offers numerous activities, but the hotel does little to help guests discover or organize these experiences. Listing these on their website and assisting with arrangements should be standard practice, as seen in other high-quality hotels worldwide. So, great environment, design, but services should be improved. Thanks for the experience.

Gareth Stingemore

I can not explain how grateful we are to Lydia and all of the staff at Royal River for an unbelievable birthday celebration for my wife. The lengths they went to were well beyond expectations, incredible decorations in the villa and the restaurant. I have traveled to over 50 destinations in the world and Royal River stands out as the best. Gracias Gareth

Tom Grygorcewicz

Absolutely phenomenal experience and amazing service! All the food has been beyond amazing and the spa is amazing too. Can’t really say enough great things about our stay here. The river in the back of your villa is super unique and fun. Always heated too so it’s consistently a good temp

Love my Food

First impression stunning unfortunately the service falls short of a luxury experience. Absolutely not worth what you pay for. Having had the privilege to stay in luxury hotels this one in comparison is disappointing. - Receptionist checked us in, took us to our villa (wrong villa), brought our luggage only when we asked if someone could assist. All felt clumsy - had to specifically follow up on small details like wifi details, water for the room. Wasn’t slick - dinner took over an hour to arrive ( ordered burgers) others who had arrived after us were eating before we were. Had to chase - I’m a coeliac asked for gluten free bread / bun. Eventually my burger arrived with bread in the wrapper and it was a make your own burger. Really when I’m paying £50 for a burger? - no turn down service So yes first impression style but no substance.

A Google User

I stayed at the villas for 3 nights. The villas are part of a very large complex that includes a hotel and several restaurants. What went well: The villas are outstandingly beautiful. The pictures don’t do credit to the experience. We asked for privacy and the staff accommodated us by giving us a villa towards the outer edge, no noise, no children and a private pool. We had a bottle champagne waiting for us as we walked in and they left a letter noting how I had been to other grand hotels (brand). We rented a car to drive from the airport and go to activities around the island, it’s a big island and taxis and Ubers are hard to come by. If you intend to do anything outside the resort area, I recommend getting a car. It is quite likely a car will have a manual transmission. The villas are managed during the day by a person in a separate reception area from the hotel itself. Rafaella is outstanding. I feel a bit bad for whoever is manning this reception because they are the 1 stop shop for all things. Need a buggy to get from one end of the resort to the other? Call. Room service? Call. anything going on? Call. And Rafaella is responsive. The staff overall are super friendly. The buggies are a nice way to get within the complex if you’re tired or tipsy. There are multiple restaurants and swimming pools. Throughout the day and evening are different free activities you can participate in, they are child friendly, like exercise events, magic shows, music shoes etc. Every evening you will receive a list of the events and weather report for the next day. Every day has tea time 4-6pm and champagne after 6pm, included in resort fees. The breakfast a la carte in the villas reception is quite good and better than room service. Some room service options leave to be desired, some are excellent (chocolate soufflé!). Kensei is a very good restaurant. Many restaurants are outside the main area, you will leave a gate by the main hotel if you walk down to the beach. These areas are much more crowded and serve the local hotels. If you want to go other pools, there are regular pools and a large salt water pool near the ocean and at the base of the main hotel. They’re very nice. Areas for improvement: The entrance is not obvious. You will come off the high way, go down a beautiful road, have to do a u turn in a weird spot, get to a gate without clear signs. You can’t drive around the resort, but parking is available in a small structure right inside the gate. Service loses a star because of the following: Whoever isn’t Rafaella managing the villas. We received coffee cups from the resort to take home, one was broken. We called, the person at the other end couldn’t have cared less. He was the one person on staff who didn’t go out of their way to surpass expectations. Communication regarding events outside the resort. Arnaud was responsive and did an excellent job organizing events in nearby towns (jet ski, fly board, paddle surfing, horse riding). He did a GREAT job connecting us with all the services and arranging payments. We showed up to the villa reception as instructed for our ride, 30 mins in advance for our pick up to the beach where we would paddle board, we had paid for 2hrs with a coach. We had to go to the club house in main hotel to sign documents (1-could have been done at villa reception when we checked in); we signed the documents, were told to wait outside the hotel. We waited, then asked for help. We were told to return to villas entrance. We saw people waiting and asked if they were for our paddle board event. No. We went to the villa reception, waited for the ride as instructed. We then asked for help, frustrated. We were quite late. Someone from the resort offered to drive us (remember the taxi and Uber situation is not ideal. He drove us to the gate in the buggy, spoke with people in Spanish, it turned out the van was for us and others. We lost 45mins of our 2hr event. (2- sign documents early, communicate clearly where to go for what and expectations on who is picking you up and where).

King K9

I was going to give two stars however google categorises 2 stars as ok and one star as poor and our experience was definitely the latter. Accommodation is meant to be part of leading hotels of the world programme however as other reviewers have noted, it certainly isn't. I was asked to send my long card number and expiry date via email, I should have had alarm bells ringing here, as this does not seem secure. Arrived nobody was available to greet us. We did not know where to go. When receptionist did arrive, she had to deal with another guest complaining. Then she was able to check us in but wrote my credit card number down on a piece of paper giving me serious concerns over their privacy policy and GDPR. They wanted paying upfront for the stay rather than at checkout, now I know why. The villa boasted a private heated pool which was far too cold to use, again as other guests have mentioned. The large bath was another facility in the villa that was broken and not fixed until day 4 of our stay. There were insects in the villa, cleanliness, maintenance and health and safety issues. See pictures. Not in anyway covid compliant, all hand sanitizing stations in reception / bar area of Las villas empty, all soap and moisturisers in toilets empty or broken, with a rise in covid cases, this is unacceptable. The hotel itself also had numerous slip and trip hazards. We waited 15 minutes for a table for breakfast one morning and over an hour for breakfast to be served. We had to ring reception three times or more in a row in order to get someone to answer and even then they didn't. Rarely was there any one on the bar at Las Villas, if you wanted a drink or at reception. The manager kept saying things had been fixed when they hadn’t. The manager was rude. I asked to speak to the general manager after I was getting nowhere with him. I received an email stating she would meet me at 10am. Dear Mr I talked to Mrs. and she will meet you tomorrow at 10:00 at Las Villas . Thank you very much Kind regards I checked with reception the night before where they meant Las Villas was and they confirmed so at 10am I arrived for the meeting, to be told by Jorge it had been cancelled because I didn’t reply to the above email. Really? After 15 minutes of waiting around the GM eventually turned up and stated that she had been told the meeting was not taking place, by whom I have no idea because it certainly wasn't me. Apparently it was company policy not to compensate even when they had admitted fault and that the service was not up to their usual and facilities which had been paid for were broken. This made absolutely no sense in my opinion, how can you charge for something that is substandard or broken? Several times I tried to make a formal complaint and asked for the companies complaints procedure however this was ignored on every occasion. This place offers zero value for money and having to go through the ordeal of actually complaining in the first place whilst supposedly on holiday and then to be treated with such little respect at a 5 star establishment was shocking. I have never been treated this way in any other 5 star property and it certainly did not live up to the expectation and service that they claimed. Staff are trying their absolute best, there is simply not enough of them. Management are seriously at fault and need some serious training on what 5 star service actually is and attention to detail. If you are going to book make sure you book via a travel agent / online travel agent so you have some recourse via a 3rd party as booking directly with this hotel should be avoided at all costs as they cannot care less about their guests and just want money money money. We checked out and moved to Royal River Luxury Hotel and oh my god, the difference was incomparable. Do not stay at Las Villas Bahia Duque and be disappointed, stay here instead and you'll be utterly amazed.

Alex Heighes

What this place is; It’s great fun with friendly helpful staff that delivers terrific family oriented holiday fun, pools, shows, variety of food, access to public beach (all Spanish beaches are public). What this place isn’t; Exclusive luxury for discerning international travellers who want to know they’re at the pinnacle of exclusivity. If you’re after good quality services and amenities in a central location, managed by great people, you can’t go wrong here.

Samar S

We have stayed at the hotel before but this time at the Villas. Last time we stayed at Casas Ducales and it was exceptional. The villas are extraordinary in all aspects. The villa itself is utterly gorgeous. And the patio with bed and lounge chairs, and with your own private pool were extraordinary. We had a villa overlooking the Villas pool. We loved every aspect of it. The furnishings were beautiful and the bath, the biggest I have ever seen, was luxurious. All your needs are catered for, just ask, and they are met with kindness and friendliness. Very, very much a can do attitude pervades the atmosphere at Las Villas. They have a sheet and pillow menu. We opted for the silk sheets - exquisite. Breakfast is flexible - 3 options! The main hotel’s buffet, a la carte at the villas restaurant, or in your villa. We stuck to the latter two as the service and food was exceptional. The bedroom is heavenly, spacious and opening up to the patio and little garden of the villa. The mattress in the bedroom, on the patio bed and on the lounge chairs were the best I have ever slept / laid / sat on. It felt quite expensive at first during booking, but during our stay, we quickly came to realise that value for money was definitely there. Don’t hesitate!! Stay here.

Alex English

Love this place! We go back every year. Very luxurious with great service. The Michelin starred restaurant Nub is a highlight.

Elaine Ingleby

Lovely hotel in a prime location. Food very good with extensive choice of dishes. Reception staff are so friendly and helpful. The room was cleaned well daily & bed changed on request. The sun bed booking system is great & easy to use. My only criticism is that the bath & hand towels need replacing as these were extremely thin from use.

Dave Farebrother

Very elegant and comfortable hotel, nice pool and plenty of sun beds. Drinks are reasonably priced. Good rooms. Let down a bit by the quality of the food at the evening self-service restaurant: it’s ok but was expecting much better at such a nice hotel. And do all the acts and DJ have to play the same ten songs every night ?

Alan Grundy

Just returned after my sixth visit to this wonderful hotel. Always book Platinum All inclusive worth every penny.I book directly with the hotel so easy and I believe value for money. You can tell how good it is when you see how fully booked it gets. The food is really good but for me the staff make it so friendly and hard working. Will be booking my seventh visit as soon as the November 25 dates become available. Would not stay anywhere else.

Nailbrain

The hotel is an absolute beauty, the staff have all been incredibly friendly and accommodating and attentive. The food is great, all of the restaurants are impeccable, breakfast lunch and dinner. Small thing but they cook their eggs perfectly it's small thing but its a good way to judge hotels. It's also clean, like I've not seen any mess or bugs and I was expecting loads considering the climate and area. Oh and the scenery, sitting at the cocktail bar as the sun sets with a fancy drink will be a fond memory for a long time. Would definitely come back.

Shawn

This is the 3rd time we have stayed in a Princess Hotel on the island. Once at the Princess Inspire and now twice with the latest trip last week where we again stayed at the Guayarmina Princess hotel for 7 nights having booked direct with the hotel. The hotel is in a great place for access to shops, bars and restaurants that are literally a couple of minutes walk away. The hotel is situated almost on the beach front giving great views of the sea and spectacular sunsets. The staff we found very pleasant and helpful at all times and were always there to assist. We were allocated an attic room on the top floor, very spacious and was kept spotlessly clean by the housekeeping staff, whilst it didn’t have a sea view, we had a lovely view of the front of the hotel and mountain areas. We were half board, all meals were really nice and a good selection, dining room kept clean at all times and again staff helpful. Swimming pools bars of a high standard and with plenty of choice. I can honestly say again that our stay at this hotel was amazing and relaxing with issues and we look forward in returning. Glad we managed to see the Christmas display too especially the massive Christmas tree in the lovely reception area. The only matter I would ask is that the wrist bands you give to guests be looked at. The ones you have at the moment kept dropping off without warning and despite the best efforts of your reception they still kept coming loose. I found myself at reception having to get replacements as even tying them myself did not address the issue. Something along the lines of a band with a watch strap would be much better. Apart from that a big well done to ALL staff and a Happy Christmas.

Deirdre Murray

Lovely hotel. Rooms a little dated. Great selection of food. Could not see microwave to heat up scrambled eggs in morning. Chips are cold at evening. Excellent entertainment with carnival night. Staff very friendly and gave 100%

Tony Robinson

My partner and I had a great time. We were also here last year following recommendations from a friend. The hotel has a great atmosphere, the entertainment is absolutely the best, led by the amazing Micky and Aldo, the staff are extremely helpful and friendly. Food was good, the sun beds need a mattress, as they’re not very comfortable, but we loved our stay and will be back next year for more winter sunshine.

Susan Giesecke

Just back last night from a lovely chilled week of winter sun. Hotel is immaculate, staff are friendly and always work hard. Food was ok but maybe we’re just fussy eaters. Entertainment was fantastic, especially the night from the entertainment team. Big shout out and well done to them all (the tall guy was absolutely superb!). Our only downside were the beds - you could feel every spring but we didn’t report to reception. Location is great with only a 20 minute transfer. Didn’t venture much out of the hotel as we like like to sunbathe. All in all a great week was had.

A A

The hotel itself is quite good – great location, tasty food, and clean rooms. However, there is one major downside: if you arrive with a rental car, be prepared for an unpleasant surprise. The hotel parking lot is empty, yet they refuse to let you park there. Instead, they direct you to a public parking lot about half a kilometer away, forcing you to walk back with your luggage or shopping bags after a long day of traveling. Thus employees cars are parked without a problem there. On the first day, they claimed it was due to roadwork. The next day, the roadwork was finished, but their policy remained the same. Is this acceptable for a 4-star hotel? What if I were traveling with an elderly person or someone with mobility issues? Would they also be expected to take this unnecessary walk? It’s disappointing because this kind of absurd and unreasonable policy ruins the overall experience. If you plan to rent a car, think twice before booking this hotel.

Susan

Very friendly. Fantastic choice of food. Good entertainment. Some of sunbeds uncomfortable. No charging points in room but can buy adapters in local shop. Music finishes at reasonable hour. Plenty to see and do in area. 348

Daniel A.

The rooms were clean and well-equipped with everything needed for cooking and dining. The service was excellent, and the breakfast was varied and of high quality. A washing machine would be a great addition for longer stays. Wifi was bad. The terrace was perfect for sunbathing and enjoying a drink, and the pool was lovely. Most importantly, the staff were considerate and ensured a pleasant holiday experience. Thank you!

Paul Green

Stayed for a week in Feb 25. Room was perfect. Newly refurbished bathroom and kitchen. All staff were friendly. Great swimming pool and huge areas to sunbathe. 3 minutes to the beach. Cracking views of the mountains and the see. Breakfast is decent and plenty of choice. Some very good restaurants on your doorstep too. I rarely visit the same place twice, but I'd definitely consider this for a bit of winter sun in the future.

Gina Mihailescu

In our attempt to return to SOL SUN BEACH APPARTAMENTOS, after 2 years, we found a team that refuses to collaborate with the client, due to the disinterest shown towards him. I barely managed to make the reservation, to pay for it. Two days later I saw another type of room with the same price and I requested through repeated emails to upgrade the room, especially since the price we paid for the initial room was even higher. During this entire period, a discount offer was valid. I even wrote on messenger but the answer was that they would only see the message on Monday, the date on which I would be answered that the offer was no longer valid. I was unpleasantly surprised by the lack of interest in such a big brand. I can prove everything I wrote.

M. Rebecca Longhi Riad

Excellent location, beachfront and close to all amenities. Rooftop pool with stunning views and a solarium. Car rental service available, as well as bikes upon request. It seems they are renovating all the rooms, and the new ones feel closer to a 4-star standard. The buffet is fairly varied, offering international options for breakfast and dinner. Evening entertainment in the lounge. Well-equipped for small children. The staff is amazing, always welcoming with a smile. A special thanks to Raul, Miguel, Maria, and Yulima for taking such great care of our little one!

Alexander Stuart

Great location. Great views. Upgraded to half board, wish I hadn't as the choice and quality of the food was poor, and drinks weren't included with your evening meal. Not even water, which we had to pay for. Breakfast was fine with the usual mix of bacon, eggs, sausages, meats, cheeses, etc. Plenty tea, coffee, and fruit juices. The pool area is nice with plenty of sun loungers and parasols, and you don't have to worry about getting your towels down early as there's always sunbeds available.

John McCurrach

Didn't stay here but the Scotsman bar within the complex is worth a visit. We did a few times. Open to the public. The guys made you feel at home and welcome. The complex looks very clean and tidy. Get yourself down there

wendy hayes

We had a private apartment which was lovely,good situation.very clean,we didn't use pool area sunbeds need updating.we also didn't use pool bar,one of the guys was quite rude to my friend,she only wanted to ask him something,he said he was too busy,an elderly chap asked if he could get a drink,bar was shut for private party,he was also treated the same.needless to say we didn't go there. .we would definitely book apt again tho.

Lisa Williams

We stayed in a 2 bed appartment 23nd April- 2nd May 24. The location of the actual resort is perfect! 5 min walk to all amenities and beach. Parking was avaliable out the front (if your lucky to catch a spot) Supermarket local as well as Taxi rank. The resort of Yucca park is immaculate and very well maintained! Daily maintenence seen and pool is ideal. Very clean, plenty of beds with a pool table and bar facilities. The Scotsman bar is very friendly, reasonable priced and feels private. Toilet facilities on site also. Our appartment was facing the main road (mostly quiet) with a beautiful sea view from the main balcony. Second smaller balcony faced the sunrise and mountains. Good size rooms with one bathroom, contained all you would need including hairdryer, iron, washing machine, airers and addtional towels. We felt the room was a little tired and has potential to be more comfy with just a little TLC. Bedding was tired and old throws and cushions on furniture took away a 'cozy' feel. With a little spending on soft furnishings I'd happily give the appaetmant another star. Overall, the resort felt safe, and externally pleasing to the eye. We would return as it was value for money and ideal location!

Betty Welsh

Having the best time in lovely complex and apartment with all you need .

Andrew Lockley

It's mostly privately owned, which means that the apartments are all of a different standard, as are the owners, and how they look after the apartment. I've been in 414, but the owners are really not helpful in the least. The apartment is clean, but no more than 1 or 2* Quite basic