Holidays to Costa Adeje

Edward Wright

We had a great time here! The location is amazing, with beautiful ocean views, and the whole place is massive. It’s more like staying in an apartment than a typical hotel. Check-in was quick, and the staff were really friendly. Our apartment was super spacious with two bedrooms, two bathrooms, and a huge balcony. The kitchen had everything we needed, and there were multiple TVs and air con units, which was handy. The floors could’ve used a bit of TLC, but apart from that, everything was spot on. There are two pools, which were great, and the on-site restaurant was fantastic. We ate there for breakfast and dinner, and everything was delicious. Carlos at the restaurant made our stay even better—he was brilliant every day! There’s loads to do as well, like mini golf and table tennis, all included in the price. The only downside (and why it’s 4 stars instead of 5) is the check-in and check-out times. Check-in isn’t until 4 PM, and check-out is at 10 AM, which felt way too early and a bit of a rush. Overall, we really enjoyed our stay and would recommend it for the great location, friendly staff, and all the extras they offer!

L M

Booked through jet2 with the understanding it was going to be a fun filled holiday apartment complex, it is part timeshare/ owners. There was almost no entertainment (seen 1 or 2 things in the whole week we were there) very quiet and bitterly disappointed. There were around 18 rules posted around the pool area, basically meaning no games or fun during the day, one of the life guards was awful, got on at everyone for everything, kids couldn't enjoy themselves in the pool at all, no balls, no inflatables, there is a tiny section of baby pool where you are able to play with pool equipment (tiny), most of the time the large area of the pool was very quiet, I couldn't see any reason for the drastic pool rules & regulations which made everyone on edge for fear of "getting in to trouble". Everyone we spoke with and trying to enjoy their holiday felt the same. We wouldn't return for this reason, it ruins what should have been a fun holiday for all. The timeshare owners are not happy with holidaymakers being there & the holidaymakers are not happy following the strict "no fun" rules. This complex is ideal for couples only, who want a very quiet holiday. Not good for families who enjoy pool activities or entertainment or music. Good apartments, fantastic terraces, up a very steep hill which didn't bother us, can get very cloudy due to location which can't be helped. Good mini market, nice little cafe & restaurant.

Robert Swanson

Lovely apartment with the most fantastic views from our huge balcony. Superb facilities and no need to leave complex as there are so many great things to do at this resort. Del Duque about a mile away Down a steep hill but bus only charges £1.45 and taxi around £6 each way. If using the bus scan the QR code that is on all bus stops and your phone will show you the time to wait before the next bus.

S oche

Stayed in a 1 bed apartment. Fantastic sized room and equally large balcony. Great views from balcony. Onsite bar and restaurant was reasonably priced. Good sized supermarket 5 min walk away. Lots of restulaurants within a 5-10 min walk. Nice large swimming pool. Will definitely return again for a short sunshine break to recharge!

James

AMAZING! we thoroughly enjoyed our stay at Ramada residences the accommodation is absolutely fabulous very clean and plenty of space and storage our balcony was absolutely amazing the views where one of the best I’ve ever had from a hotel room! The staff are very helpful and always happy to help with with directions or whatever you need the adults only pool was also great 😊 very relaxing and very far from the kids pool (even better) the bar is also great especially on the 2 for 1 offer in evenings air con is free and so is the safe we personally put the air con on in the master and shut The door which really helps cooling the room down do be aware that this hotel is not suited for those with mobility issues walking up to this hotel at peak afternoon times can be very hot and uncomfortable but luckily a taxi is €5 from the centre I don’t recommend the bus as much as you still have to walk some of the way but a taxi will drive you straight to the door! Thanks for a fabulous stay!

Tiffany Brierley

Just leaving a 5 night stay, we booked with our friends and had an apartment per couple. On arrival, we were given an upgrade to 1 bed apartments from studios, check in was smooth - we arrived early so was allowed to store our luggage and head to the pool. Apartments very clean, spacious and equipped with what you need in the kitchen. The only thing I personally struggled with was how cold the apartment was in the evening. I asked for a heater at the reception but it's not something they provided. The pool areas are clean, tidy, lots of seats and loungers, no fighting for a seat. The staff all fab, clearly happy to work there and very pleasant. The location is great, with the shops and restaurants on your doorstep, a 15 minute walk to the beach with more shops etc. The market is across the road, every Thursday and Saturday morning which is nice and makes the area much busier on these mornings, otherwise it's very calm and chilled out. We went self catering so can't comment on the food, but the drinks were good (very generous with the alcohol!). The entertainment every evening is a nice touch, something different each evening to suit various ages. Checkout is at 12pm, so with a later flight it is tough. However, you have the luggage store and you can book the use of a shower room for 25 mins to freshen up before your flight. We all really enjoyed our stay and would definitely return.

Adam 'Twenny' Sheffield

Fantastic hotel. The pool was large, and not too cold considering we went in January! It's worth mentioning the entertainment (was ok) will keep you awake if you're room is around the large pool! We went down and enjoyed it for a few nights, but some nights we stayed in, and it was far too loud even with windows and doors closed. Worth keeping in mind if you have children trying to sleep!

Jason Duggan

it is a really nice hotel clean and tidy. I would definitely highly recommend making sure you have air conditioning as not rooms do not have them. cleaners come on a daily basis to the room. The bars are rather good. The pool was a fantastic size and location for the sun. food was not too bad what you wood expect really with a all inclusive. location I would say is OK right next to a shopping centre.Lots of other shops as well. the biggest problem I would have to say is the day you check out if you have a late flight.They take your wrist bands and deactivate key cards to enter the hotel at 12pm which I have never had at any resort or hotel i have stayed at. other than that highly recommended

Jen Waiting

Lovely hotel in a great location with friendly,helpful staff,we didn't want to leave today. Close to bars,shops&amenities&not too far to walk to the beach. By far the best hotel we've stayed in for cleanliness&spacious rooms. Food&drinks were what you'd expect from all inclusive&lots of sunbeds. The only negatives would be the poor evening entertainment&the fact they take your wristbands off at 12noon check out so the all inc stops. If you have a late flight this would be an issue! We would definitely return&recommend

Derrick Gornall

I booked another 2 weeks within 3 days of returning. Was perfect for me. I have to mention the young lad who did the children's disco. He gave it 100%, and put a smile on everyone's face. A credit to the hotel and to himself......the girl who did the disco was also very good. The restaurant management were firm, friendly and professional. Looking forward to returning later this year !

Natasha Horton

Where do I start? One of the worse hotels I have ever stayed at… We were here for two weeks, 5adults and 2 babies. Three rooms between us all three different levels… Extremely rude and stuck up receptionists, as we had very bad stay here and kept coming to them as the housekeepers are extremely lazy and having problems every single day. With them not changing our 6month old babies cot sheets as they had accidents which as expected as they are babies and very common to happen. And once they upset their dinner onto the double bed, or had accidents through their nappies or even be sick. The housekeepers would either on many occasions change the position of the duvet or put a pillow over the dirty marks to look like they change it. This is unacceptable the management did not care nor did the very rude receptionist saying ‘ why you bringing it down here, you have to speak to them’. One there’s a language barrier as they CANT speak English nor we can speak SPANISH. We offered to them if they can get the sheets for us so we can change it ourselves to save them a job as this was absolutely ridiculous. Took them 10days to finally change our sheets and when it stated in black and white they get changed every three days. What do the housekeepers actually do when they can’t do their actual jobs every day? Two out of the group have done housekeeping roles in their lifetime and understand how much pressure they are in, there’s no excuse to come from them. Receptionist needs to be retrained and how to deal with customer service and communication. We got spoken to in a disgusting way, no paying customer should have got treated that way. The management is useless, did not care one bit. The swimming pools, the children one and the main one was absolutely freezing but it says online winter months it’s heated??? Another false statement. The food buffet is just so terrible, same food every single day. No taste, flavour or seasoning. And it was cold all the time… My partner is a chef he could easily do a better job than all the chefs in that kitchen. It was disgusting!!! There main ingredient was garlic it was too much and very overpowering. Don’t they know how to cook properly? You got juice and coffee in the morning for breakfast but when it comes to evening you are expected to pay for any drink? I think that so so wrong. You’re paying for it, so you should get drinks in the evening too. The staff in the dining area, some of them especially the older lady is extremely rude to the other staff. Literally arguing to one another in full room, did not care one bit. Bar area was ok I guess but the middle doors should be shut when people are constantly smoking and coming indoors and it smelt horrible. When you got two young babies, and you don’t want them inhaling that disgusting full of chemicals of smoke into their lungs. Such a bad experience here, we will NOT be returning to this shocking hotel. So many people have complained about this hotel when we were there, the queue everyday at reception about complaints. Don’t the managers or higher positions do anything about this? Or let it go over their heads? Something seriously need sorting about this. Sort your staff out !!

Moksha Bindra

Hotel is over priced and rooms are filthy. I would not recommend, gives 2 star hotel vibes. The bathroom and bedding were not clean or comfy. This place houses more youth and hence it’s always noisy. The balcony’s door was even broken and everything was very dusty. The lift seemed like it would crash anytime. Please don’t stay here unless you really have no other option.

Jason O'Connor

Not LGBT friendly. Myself and my Boyfriend stayed at Catalonia for our Anniversary. We enjoyed the large pool, selection of food, cleanliness and ease of access throughout the hotel. However, the majority of staff there are not LGBT friendly. They made their opinions and judgements very clear to us. The dining staff in their restaurant repeatedly asked us “have you paid, have you paid” as we were leaving. On one occasion we were chased out by a lady to “make sure you’ve paid”. Although we had already charged to the room. Their restaurant have a “dress code” which we completely understand and can respect. On one night we went down for dinner and were denied entry due to the fact I was wearing a vest top. I went back to my room and changed and was allowed in. I was then very annoyed to find 4 men walking round wearing a vest top. Over the next few days there were more and more men wearing vest tops that I was denied entry for wearing. One night I was going down to the pool and found myself stuck in the lift. I used the emergency phone inside the lift which contacted the front desk. They assured me someone was on their way to help me. I was waiting 30 minutes and had no response. I then heard people outside trying to get the doors open for around 5 minutes and they weren’t answering me. They then went off so I used the phone again and the lady at the desk said “they can’t find the lift” even though I heard people trying to get the doors open. Another 15 minutes or so had passed and someone came to open the doors. I then had to jump out of the broken lift (pictured). Inside our room (308), in the corner by the air con, the paint was peeling off of the walls and the air con was discoloured a tar yellow. Unfortunately we did not get a picture of this. We will not be staying here again.

J McGuire

10 out of 10 for a 3 star hotel. Nice relaxed atmosphere around the place. The staff are brilliant and very friendly throughout the hotel. You always get a nice welcome each day. My room was perfect with a brilliant view. The pool area is nice and the pool is warm. Good location to everything else in las Americas. A lovely stay and will return.

Clare Booth

If I could give zero stars I would. Don’t know where to start. When we first arrived there was somebody at reception complaining that her sheets hadn’t been changed for five days and the cleaners hadn’t been in. We heard this a lot throughout our stay. We were given a room on the main road, which was more like a motorway. The balcony was not only extremely noisy but it smelt of drains and bins (there was a whole row of bins to the right of the balcony). I asked to be moved and we were moved the next day to a room with a pool view. The second night my daughter got food poisoning (we hadn’t eaten anywhere else other than the hotel). She was really unwell throughout the night. She barely ate anything else for the rest of the holiday. The next morning I photographed mould on the bread in the restaurant. I also barely ate anything as I’m vegetarian and choice was pretty non existent (chips, salad and vegetables). Whatever vegetables had been served in the evening were put back out for breakfast the next day. Sprouts, cauliflower, etc on the breakfast buffet?? Lights hanging out of the ceiling in restaurant, no hand gel. Drinks included with breakfast but not evening meal and very poor choice of drinks. Water pouring from ceiling in one of the corridors. Pool supposed to be heated but was freezing cold to the point where it actually took your breath away. Barely anybody went in the pool it was that cold. Woke up at 3am one morning to find cockroaches in the bathroom. Went down to reception and maintenance were sent to the room. The maintenance guy asked me for my shoe to hit the cockroaches, which I refused to give him. He took his own shoe off and hit them with that. I asked him if that was all he was going to do as that would not solve the problem going forward and did the hotel not have a spray? The guy said “no spray” and left. I eventually persuaded the hotel to spray the room. The next morning at 10.15am I was told the pest control were on their way. They eventually turned up at around 4pm and sprayed the room. We were given no advice as to when we could return to the room so we showered at the pool area (freezing cold shower). Sunbeds supposed to be put away at 6pm but the (rude and arrogant) lifeguard starts putting them away around 3.30pm, throwing them into pile so if you’re trying to relax forget it. The hotel is very shabby and dirty. Lots of Spanish guests in the hotel, who are favoured over the British guests. Lots of people complaining every day about various issues, usually the lack of maid service. AVOID THIS HOTEL. * Note to hotel - if you’re going to respond to this review with one of your standard responses that fails to address any of the issues I’ve raised, please don’t. It just reinforces the impression that you do not care about any of your guests.

Teresa Ellis

A great holiday from start to finish. The reception staff were so pleasant and helpful, likewise all staff we encountered during our stay. We were B&B only and could always get seated with plentiful and an extensive range of food. The hot items were not that hot but there was a microwave if needed and the omelette freshly made were great and piping hot. I’ve seen reviews saying that the rooms are dated but I didn’t think so as it’s not advertising itself as a boutique hotel. Everywhere is spotlessly clean also. We will for certain return next year if it’s not closed for refurb as we did hear during our stay that, that was going to happen.

Karen Oldham

Good hotel- spacious rooms and plenty of sunbirds around lovely pool! Food pretty standard for all inclusive— great salad selection and always something vegetarian that I can eat. Fabulous location and great service in bar and restaurant. Day time entertainment good - live music in evening also greatly.

Tereza

First time when we were staying in this hotel and everything was perfect. Food was delicious every single day. All staff always very kind and helpful. The animation team was great. A lot of activities. Nicole was fabulous, the best aquagym. We had such a good time. Thank you!!

Ken Fletcher

Had an excellent stay here. The staff throughout the hotel are excellent, friendly and efficient. Restaurant is very good, food is good quality and plenty of choice. My only criticism is that the food and plates could be a little warmer. The pool areas are very good. Plenty of sunbeds and space. The rooftop terrace is also good with sunbeds and space again with a bar, toilets, and two small pools. There is also a naturist area at one end, cordoned off so no-one gets embarrassed, which is not massive but has plenty of space and sunbeds. The large hall and outdoor patio bar gives excellent service and the evening entertainment is generally decent quality. The pool bar is also a good sized area, with a stage for entertainment in the evening.

Kelcie Gebhard

Good size rooms and clean. Very nice pool areas including some that are child free. It is also located near one of the better beaches in the area, a number of super markets, the boardwalk and some highly rated restaurants. There is also two main bus stops nearby. However depending on where your room is located, there is a good chance you will hear the entertainment going on at the hotel when you are trying to sleep. They also don’t offer a full breakfast until 7:30am which with many of the tours having a pick up time between 7am and 8am, means you have to request “early breakfast” with just simple coffees, cereals, pastries and cold cuts.

Bethany Jones

Me and my partner stayed here for 10 nights earlier in January for my birthday. The hotel is lovely and has 3 pools to choose from! The room next to ours was being renovated so even though a lot of the reviews claim it to be ‘outdated’ there is lots of renovation being done. Our room was lovely & spacious and even had two balconies- one in the bedroom and one in the living area- which was fab as one was a sun trap and one was more shaded, so a great way to get out the hot weather for a bit of shade. On my birthday we got back to our room to find a lovely Happy Birthday letter from the hotel and even a bottle of wine which was a lovely touch ❤️. The ladies on the front desk were so lovely and helpful. The hotel is in a really good central location and is in walking distance to a lot of shops and only about 5-10 min walk from the beach! Would 100% stay again and we are looking at returning on our next holiday to Tenerife next year!

Alin

We had an absolutely wonderful 7-night stay at Labranda Bahía Fañabé & Villas! From the moment we arrived, the staff at reception were incredibly helpful, assisting us with everything we needed throughout our stay. The rooms were very spacious, clean, and well-maintained, with a lovely outside seating area that was perfect for relaxing. The food was amazing, with a great selection of freshly cooked meals, and the drinks selection was decent too. The restaurant and pool staff were always friendly and accommodating, making us feel very welcome. The hotel itself is very peaceful, providing a relaxing atmosphere, and we loved the fact that it’s so close to local shops and just a 5-minute walk to the beach. Our kids had a fantastic time enjoying the pools, which had different depths suitable for all ages. A special mention goes to Marta, who provided excellent entertainment in the evenings, always making everyone smile. Overall, Labranda Bahía Fañabé & Villas exceeded our expectations, and we highly recommend it for anyone looking for a relaxing family-friendly holiday!

Samantha Mclachlan

Stayed here at the end of September and would 1000% return ! 3 big pools all which got cleaned every single night. Plenty of sun loungers too always guaranteed a sun lounger at least one of the pools. Food was great freshly prepared every day, couldn’t get enough of their margarita pizza. Staff were friendly and very helpful with very good English. Animation team where fantastic always had a massive smile on their faces and very interactive. Room was massive with a big seating area/ balcony over looking the pool. Right beside plenty of shops and supermarket is only a couple minute walk. Beach is also only 5 minute walk. Taxi to Siam park was only like €15 too which was good. Close to everything to be honest and so much to do round about.

Shannye King

i stayed at this hotel for a week, my bed sheets weren’t changed once and there was bugs in our room. Although the kitchen staff were nice the night shift security team wasn’t. As there was an altercation whereby a member of staff assaulted a member of my party. I wouldn’t recommend this hotel to anyone and will not be staying here again.

tee bailey

The night shift worker who’s a man with glasses physically assaulted me for getting inbetween him and in my little cousins face (who’s 17) who he tried arguing with, i told him stop and tried stopping it and he hit me hand hard. He hit me twice in my forehead the second time with a tissue roll (which i’ve caught on camera). We’ve made a police report and filed a report for this disgusting behaviour. The manager wasn’t there and the security guard stood in the corner and did nothing during this whole situation, the manager decided to then make an account on her behalf (defending the worker who’s in the wrong, and again who wasn’t there) and proceeded to lie in her account, This just shows to me this place can not take accountability for their mistakes and how they treat their staff. As a worker you need to act professional and not physically assault people who are paying to stay in the resort, it’s unprofessional and disgusting. I wouldn’t come back. Despite that, the rooms are disgusting, beds don't get changed for your whole stay, there’s cock roaches all over the hotel even walking on the beds, there’s broken furniture, the hotel is nasty and all the cleaners do is mop the floor. This place needs big change.

Silvie Francisci

Thank you for amazing mid-winter holiday. We really enjoyed swimming in both pools, having a wide offer for breakfast, great views on the sea, lovely atmosphere and attentive staff. Thank you to wellness and reception team for their efforts and smooth welcome and departure. Rooms were clean and spacious, comfortable mattress with easy access everywhere in the hotel. We will be definitely back.

Ian Willmott

Loved my stay here, every staff member I encountered was very friendly, helpful and professional, they really make the hotel excellent. The main lower pool area is amazing and plenty of space, the huge pool also being heated is great. The food is perfectly adequate, especially the breakfasts. The hotel is at the top of a hill and therefore has superb views, there is a guest access gate at the lower pool area which means you don’t have to walk all the way up it though.

Ian Straw

Review for Meliá Jardines del Teide We had the absolute pleasure of staying at the Meliá Jardines del Teide, and it exceeded all of our expectations! From the moment we arrived, the staff were exceptional—welcoming, attentive, and always eager to help with a smile. Their dedication truly elevated the entire experience. The hotel itself is spotless, with every corner maintained to perfection. The attention to detail was evident everywhere, from the beautifully landscaped grounds to the immaculate rooms and shared spaces. One of the highlights was the food. The variety on offer was simply outstanding, catering to all tastes with fresh, delicious options every day. From themed dinners to breakfast spreads, every meal was a delight. The beverage choices were equally impressive, with a fantastic selection of cocktails, wines, and non-alcoholic options available throughout the day. The pool area was another standout feature—spacious, relaxing, and pristine. Whether you’re looking to lounge with a drink or take a refreshing dip, it’s the perfect place to unwind and soak up the sun. Overall, Meliá Jardines del Teide offers a top-quality all-inclusive package that is worth every penny. I would highly recommend this hotel to anyone seeking a luxurious, relaxing, and well-catered getaway. We can’t wait to return!

George de Menezes

Amazing hotel with outstanding staff, making this a yearly winter tradition! Can’t thank the staff enough, especially Anapaula and the rest of the level staff, Jose, and the rest of the hotel staff for making us feel 5 star every step of the trip, they could not do enough to help us! Beautiful sunset views, drinks and service throughout the hotel, Thank you and see you next year!

Adriana Ekin

Place is great people are great always with a smile. I like the activities. However someone stole my 50 bucks and nobody really cared about it. Even if u put it in “safe” it is easy to open and i honestly didnt thought of putting my 50 bucks in safe. They didn’t offered any gesture so i’d be happy. Every time my room cleaned my handbag changed its place. I’ve been to many hotels and personal stuff even clothes wont change their place (only clothes in bed may change). So I honestly didnt feel safe after what I’ve experienced. The rest was great. It was my first visit to the island kinda disappointed.

Georgina Hill

What an amazing week we have had at the Labranda Suites, the room and service has been absolutely amazing, especially from Alejandro at the Bubbles Bar who provided us with helpful advice for our excursions and speedy service every evening with our drinks. The animation team were friendly and the events were so much fun and also nice that there are adult-only events too! Although an extra cost, we thoroughly enjoyed our visits to the sunset champagne bar which had a spectacular view and a great selection of cocktails. The rooms are spacious and comfy and well-maintained and the location is a stones throw away from anything you could or would need. Thank you for making my first time in Tenerife so fantastic and I do hope to visit again in the future!

Kay Brackett (Vikingpurplepenguin)

We had a lovely family holiday here Feb 2025. On arrival we were upgraded to a larger suite. Reception staff were a little slow, and the staff at the pool bar on the family side could have been a bit friendlier but overall a fantastic place to stay, only a quick walk downhill to the beach. Loved it and my kids had to be dragged out of the pool every day. Having an adult side and a family side to the hotel is wonderful - I didn't have to worry that my children were annoying anyone at any point. Plus it created an escape for me to go enjoy rooftop yoga without the children as it was on the adult side. I'd highly recommend this hotel and would stay here again.

Raluca Mirancea

We stayed in a family suite room for 7 nights in Jan 2025. We enjoyed our stay, the staff is very friendly, the food is very good and with a lot of options for all tastes. The entire hotel is very clean, the rooms are cleaned very well. It was my daughter’s birthday and they surprised us by letting in the room a mini cake, some drinks a birthday card. It was so nice from their side. The night entertainment is nice also, a mini disco for kids every evening followed by different activities - bingo, magic show, games, karaoke, circus, etc. The only thing that was not well though was the game nights - the games are chosen to get 2 men in the final so can drink beer quickly in the final which is not fair for the ladies. But the entertainment team is really nice, they share a lot of positive energy and most of them seem to really enjoy their job. Kudos to Rachelle and Johnny, and to the lady with the magical show and the circus team. Overall we had a good stay and we recommend to others.

Belinda Parkes

Great hotel in good location. We were half board and the food was ok. Good animation team and entertainment most days. Lots of available sunbeds. Swimming pool clean and warm enough. The reception staff were great upon checking in but didn't know how the paying for drinks worked in the restaurant being half board. Seemed a bit strange. We had a good time. The rooftop bar was brilliant, amazing sunsets and the staff up there were fantastic. Nice to sunbathe in the day as well, when the bar was closed. ( Adults only)

Dawn Charlesworth

Fabulous suite and clean. Staff very welcoming and friendly. The rooftop bar is a must but drinks aren't included even for all inclusive customers. The sunsets are amazing to see. Not much choice of food in the restaurant but all fresh and plenty. Our suite was spacious and comfortable. We were on the first floor and at the front of the hotel but there was no noise from traffic or people passing. Overall it was a very enjoyable holiday and would recommend it

Eoin Manning

We are 7 nights into a 9-night stay and we love it here! After 3 self-catering holidays in Costa Adeje, we switched to an all-inclusive hotel package this year. The hotel is in a great location beside San Eugenio Commercial Centre and a short stroll from the sea. We've seen some reviews criticising the rooms, but our room is comfortable and spacious, and we have a decent-sized balcony. The food is great: vast choice and great flavours. It is buffet-style but there aren't big queues and there is no danger of the food running out! The hotel is very family friendly, and the staff are simply wonderful: they just want you to relax and have a good time!

Louise Thoburn

Just finished our stay here at Las Dalias and I couldn't recommend it more to people who want an amazing stay at Tenerife. It was our first time here ( also, our first all inclusive) and we had the best time. The food and drink in the all inclusive were very high quality and tasted brilliant. The entertainment was top tier, and we had a blast every night. The staff here are extremely friendly and always want to ensure you're having a great time. The location was great too, such a short walk to multiple beaches. We would definitely come again and bring more of our friends and family. Thank you so much for such a wonderful holiday!

Christine Glendinning

Great holiday! Staff are friendly and attentive. Alba was very enthusiastic and encouraging to the kids. Plenty of sun loungers and pool is great. Food was excellent with great variety available. Short walk down into the town and beach! Couldn’t recommend more highly!

Rhys Shepherd

We are coming to the end of our weeks stay, and it has been amazing. The hotel is beautiful. The food is amazing very tasty and fresh with theme nights too. Even the drinks on the all inclusive is great with premium brands on offer at no charge. Our first holiday abroad in January and the weather has been great with only a small amount of cloud here and there and one morning of rain. The entertainment - the whole team are fab always full of energy and ready to get you up doing something. A special mention to Vasilij - very chatty and approachable, great fun with the children, and great at remembering guests names. We can not thank the entertainment team enough for making our stay here complete. We will definitely be back next year.

Kimberley Murdoch

Hotel is in the perfect location. The staff are ever so friendly. I am here on a solo trip with my son and they have been so welcoming from the start of our arrival. The shows are great, they are fab with the kids. Overall experience.... top notch!!

John McGhee

One of the best hotels I’ve stayed in, so relaxing and it’s adults only so it’s mostly quiet. Myself and my partner were here for new year and I’m so glad we did. We went all inclusive which we probably would t again as most of the time we were out and about exploring the island. The staff will help with hiring cars and excisions etc and it’s all easy to do as there’s a wee desk for it all. Only thing wrong was we booked a room with a double bed so during the night our bed kept separating and one of us would often fall into it 😂 The views from the pool were amazing as it’s built on a hill so the views of the beach and other islands were amazing

Alessia Gelmetti

I stayed for two weeks in mid-November with my boyfriend, and unfortunately, the experience did not live up to the expectations of a 4-star hotel with an all-inclusive formula. Positive points The room was really nice: a very comfortable bed, a spacious shower, and a balcony offering a pleasant view. The location is another strong point: very central, with many attractions nearby and convenient access to the seafront (although finding the elevator to reach it was complicated, as the directions at check-in were unclear). Additionally, the booking app was very useful, especially for reserving sun loungers by the pool. Negative points However, the positives stop there. The all-inclusive formula is extremely limited: many services and products, such as drinks, snacks, and anything after 11 PM, are charged extra, even though entertainment lasts until midnight and the bar closes at 1 AM. The drinks were terrible: a Bloody Mary was undrinkable, and gin and tonics were served with completely different amounts of gin, despite being brought to the same table, making the comparison inevitable. The selection of included drinks was minimal. The room cleaning service was disappointing. In the first few days, the bed wasn’t even made (I mean the covers were not arranged, not the linen changed), which has never happened to us in a hotel of this level. We assumed that placing the card on the bed would indicate the need for tidying up. This led to receiving an unfriendly letter in our room, which seemed to accuse us of making an unreasonable request. In reality, we just wanted the bed to be made every day, a basic service expected in a hotel of this category. Moreover, the floor was consistently left with hair, and several times the replacement towels were dirtier than the ones they replaced, with visible stains. The service in the restaurant was also disappointing: staff were extremely slow, and the dishes piled up on the table were never cleared away. The buffet was monotonous, with mediocre, bland food. Vegetables were often undercooked (and I’m not talking about salads, but dishes like eggplant), the breakfast pastries were uncooked, and the variety was particularly poor at lunch. Two weeks of meals here were exhausting. The sun lounger area was dirty: tables with stains left for days, loungers with hair stuck to them, and the floor with coffee stains that were never cleaned. The ping-pong and billiard area was neglected as well: balls were often missing, and the bar glasses, which guests were asked to leave in designated spaces, accumulated for days without being removed, leaving the area messy and uninviting. The entertainment was another weak point: repetitive activities and an eerily silent atmosphere during the day. In the evenings, the programs were poorly suited for younger guests, designed instead for a much older audience. This drives younger people to look for entertainment elsewhere, such as along the seafront. It’s a shame because a more diverse offering could have made the stay more enjoyable for everyone and increased bar sales. Finally, no one bothered to ask for feedback during our stay or at check-out. This suggests that customer opinions are of no interest, which was evident in the overall experience. Conclusion This is not a 4-star hotel, nor a true all-inclusive. Unfortunately, I cannot recommend it.

jacqueline Morton

A Beautiful, 4-star, adults only, hotel. We will definitely be returning. The hotel was very clean and the staff are excellent. The Food was really good with a nice variety of choices and a added bonus for me was the heated pool.

Alan Grundy

Just returned after my sixth visit to this wonderful hotel. Always book Platinum All inclusive worth every penny.I book directly with the hotel so easy and I believe value for money. You can tell how good it is when you see how fully booked it gets. The food is really good but for me the staff make it so friendly and hard working. Will be booking my seventh visit as soon as the November 25 dates become available. Would not stay anywhere else.

Seán Watmore

We spent 1 week and had an amazing stay. Rooms are great, food services are great, the hotel is amazingly clean and constantly being tidied which is great. Staff are all so friendly and ready to help with anything. One single feedback, there are photographers at the hotel who offer to take guests photos which they can buy, lovely idea if it’s something you would like. We didn’t have an interest and politely said this first time we twere approached. Unfortunately we kept getting approached by the same man daily even after this. His attempts to joke and see if we changed our mind eventually became quite irritating and we just wanted to be left alone. I understand they likely work on the commission of sales but it really shouldn’t be at the constant pestering of guests who have clearly said they’re not interested. Ask once and leave at that so guests can just relax. Thai honestly was the single only thing. We had an amazing stay and will definitly return!

Abby S

The service we received there was really good. Waiter called Alex was great, and another waiter I didn't catch the name of (shorter man) was also brilliant. The entertainment was great too. Reception helped us book excursions and answered any questions we had. The hotel is up a hill with about a 5-10 minute walk to the nearest amenity. The rooms were clean but a bit dated. The extractor fan either didn't work or we couldn't figure it out and the oven took about half an hour to half cook a pizza. The beds were a sofa bed style with two single mattresses pushed together. We were on the ground floor so didn't have a private balcony which was a bit disappointing. Pool closed at 6 which felt a bit early, but might be a standard closing time. For the price, it was alright

Andrea Mangone

The apartment is very beautiful, a big terrace and a great view. The kitchen was fully equipped. A great stay, it was a pleasure also spend some times in the swimming pool. I could cook a fresh octopus without any problems.

Donna Jones

Lovely clean hotel really enjoyed my week stay. I will be booking again. Really nice swimming pool with bar attraction looks lovely at night all light up. Supermarket was great, the shop assistant was a lovely young man always jolly and happy to help. Down fall is the hill but we ended up hiring a car.

Lisa D

Average for a 3 * resort. The only good thing about it was the heated pool. The staff especially the blonde guy on reception. What an unhelpful arrogant man is he ? Arrived about 9:00pm with twins aged 3. No cots in the room when we arrived. Was told by the guy at reception that they were coming. One hour later still no cots. Went back up to reception to ask him are they coming with the cots. His response was yes “ shrugging his shoulders” he was so unhelpful. I don’t know how he has a job there. A few people in reception mentioned the same guy been rude and unhelpful to them. I wouldn’t be in a hurry back to it. The balcony had loose tiles every where. My son had a little fall out the balcony and was so close to ripping his whole knee. They were so lucky this didn’t happen. Very dangerous. I booked this hotel for last minute as it was Christmas time but honestly save your money and pay the extra for somewhere different. The beds are as old as my nanny.

Micaela Donovan

Rooms are dated. Beds are like a rock. Some staff are friendly but most are abrupt. The pool is nice and water is heated. The cleaners half do their job the rooms are really grubby! But the rooms are a good size and have a nice balcony.

Cecilia Speck

What a wonderful find this place was! A last minute deal to escape the weather in what we thought was going to be a basic cheap and cheerful hotel but how wrong we were. We had a spotlessly clean, large apartment with a double balcony and sea views. The staff are absolutely amazing and make you feel like part of the family. The food and drinks are so cheap and the facilities are great. There are 2 pools ( one adult only) with plenty of sunbeds available. It has been one of the best holidays we've had and have met some lovely people, we will be back here again without a doubt! Brilliant team and I cannot fault a single thing about Neptuno.

Erietta Markou

We stayed in this hotel for 4 nights. The first impression came from the rude staff in the reception. We were immediately asked to pay 100 € extra as a deposit. I don't know if this is common on the island, but I've never heard of it. They then asked me if I would like to have a copy, that states I paid the 100€, to which I luckily said yes. When we left, they didn't mention the deposit and just said bye. I asked if I can have my money back, the guy at the reception looked annoyed and asked if I have the receipt. It looks like they hope people forget about it. The room was superficially clean, but after closer inspection, I found human hair and some mould. The furniture is old and worn down. There's not even shower gel or dish soap. The second bedroom doesn't have a window. There's no Air-conditioning and it can be very warm on Tenerife. There's the option to rent a fan for 40€...... also there's a sign on the balcony door, that says we should keep it closed at night for safety.... So no AC and no fresh air at night..... What kind of hotel closes the pool at 5 in the afternoon?? The hotel is very loud, a lot of drunk tourists come back from partying and shout in the middle of the night. In the valley, where the hotel is located, there's about 1000 rooms. I would generally suggest staying away from Adeje, if you're looking for some peace on vacation, but that was our fault, for not getting well enough informed. The area really looks like it was created for the people that just want to eat and get drunk with warmer temperatures.

Leanne Angel

On arrival good customer service was a no show from the very beginning. The most unwelcoming check in ever experienced! The rooms we basically in the dungeons down 4 flights of stairs no lifts! Dark dingy rooms that didn't smell very pleasant! The shower squirted water every where so the whole room would get soaking wet, there was not enough water for 2 showers so we had to shower really quickly or the next person was getting a cold one. We had an ant infestation, guess this was normally as bug spray under the sink! The room was not cleaned daily, staying there a week we had one set of clean towels and the beds were only made once in 7 days! Don't bother asking for a taxi to go into adeje they never turn up and you end up walking down, that's not so bad but the walk up is a killer in the heat, not for the faint hearted! The hotel manager was very rude and basically told us we didn't book direct with them so we get the rooms no one wants, said if we don't like it don't stay with them. First time to tenerife but this didn't put me off wanting to go again, but will most certainly never stay here again! The hotel across the road was actually more helpful and couldn't do enough to help us out, they even booked out airport transfers as our hotel advised us the one we booked with them might not even turn up!

PRS

Very affordable accomodation. Parking can be an issue as most cars are parked on the street. Please do not park in the middle of the small roundabout at the end of the street. The hotel does offer dedicated parking, but they charge €8 per day, or €40 per week. They also need a €60 deposit in CASH. (I assume for the garage keys) The rooms were mediocre, without air-conditioning and our room didn't even have a window. This can get very bad when it's hot. We also saw lots of dead cockroaches in the outside area. Luckily none got in our room, but we did hear a lady complaining at the reception about cockroaches. The hotel does have a swimming pool, pool bar, and serves food. Recommended if you're on a tight budget. Otherwise, spend a bit more and get a decent room.

Dean O

Pleasant stay for the price. A lot of the rooms have amazing views of the ocean. Some reception staff are rude and unwelcoming. We also thought you could use the facilities at Regency Torviscas Hotel across the road, but you can’t which was disappointing, as the ‘gym’ at Neptuno is not good at all. The hotel is about a 15-20 walk downhill to Costa Adeje. There is also a small shopping centre with a Mercadona supermarket, 5 mins walk away. Rooms do not have aircon but we were fine with this in a January as temperatures were around 22 degrees. It would probably be unbearable in summer so bear this in mind.

amy louise

We came here last April we had a fab experience thought we return Feb 2025- wish we never! the manger lady is a disgusting rude woman not only to us many it seems. The man who dealt with us on our arrival was lovely couldn't fault him. We asked if we could have a room with a view or near the pool or close as our son is disabled - sure they said... if you pay extra 70 euros- paid the 70 exact words were great room with really good view this is our view dirty flip flop and a vape. Zero sun from morning to night on our balcony. Room was apparently cleaned but floor says different so does the stained sheets and kettle full of ants. Food has gone drastically down hill especially for choice of food for kids. Kids can't be kids in the pool either anymore stopped allowing ball games and inflatables except a ring.

lynn

cheap but not so cheerful.. I was pleasantly surprised when i arrived and seen the hotel grounds as i wasn’t expecting luxury in a 2 star hotel. The grounds were lovely with a big pool and amazing view! . However when we got to the room things changed… I expected a 2 star hotel to be old and run down .. but not DIRTY! the bathroom was coated in dust, spider webs were visible in every corner , the shower barley worked and when i opened the wardrobe to put my clothes away cockroaches ran at me!. safe to say that wardrobe was firmly closed the entire stay. We also found an old flip flop covered in dust under the coffee table 🫠🫠 surely it’s not that hard to keep a room clean? . If you’re just looking for somewhere cheap to lay your head then this hotel would be fine! as we did only pay £54 a night which is a great deal for a cheap few nights away! but for me the lack of cleanliness in the room was so disappointing and there really is zero excuse for it no matter how much you have paid . I definitely would not return .

TJ Minnock

The hotel is about as 3 star as it gets. Nothing too fancy, but nowhere near as bad as some of the reviews make it out to be. Rooms are nice and practical but don't have air conditioning which makes them very hot. Balconies and views are nice. Food wasn't the best and a couple of staff were a little bit rude. It''s also a lot of hill walking to get back from the town which isn't ideal in the heat. Overall, if you're looking for a budget holiday destination, it's a great choice. There's certainly more luxurious locations in the area, but I enjoyed it. Pool was great.

Ellen Geraldine O'Grady

If you are thinking about going here on holiday think again. If you go self catering don't. The kitchen, the oven be careful the cooking rings do not correspond to which you turn on. It's dangerous. The oven has no racks so you cannot use the oven. The toaster switches all the electrics off. The pool is freezing, the sunbeds are disgusting, dirty and broken. The towels and bedding... Stained and dirty. I had a towel given to us that had blue paint and brown stains, when I asked for a clean towel I was told they get changed every two days so would have to wait. Went and bought towels. The room was supposed to be cleaned every two days, never cleaned, was given new bedding and had to change it, we were not inclusive do it yourself. Back door was screwed closed and the top of the wardrobes screwed closed You had to leave a 20 euro deposit each for a hair dryer, a fan and a TV remote. If you have inflatable toys for the kids for the pool the life guard won't let you use them in the pool either. I could go on and on, an awful place.

philip stefan

I booked this last minute then I read the reviews.shock and horror ha ha. I don't know what people complain about yes the room's are dated and a few cracked tile's here and there but they are spotless clean the bed linen the pillow's 2 spare blankets. the kitchen area is the same as any other self catering apartment well equipped with cutlery and cooking utensils. The bathroom was okay clean around the bath,sink and toilet area.maid service is every other day. we didn't use the pool area or the bar area. The only problem with us is it was up a hill a bit too far out for us that is the only thing that let it down.

Tim Weston

First time staying at the hotel and we paid less than £80 a night. The location is great as you are away from the strip so quite peaceful with big rooms and you have brilliant views overlooking Costa Adeje. The pool area is spacious and clean, plus the food and drinks from the bar are top-notch. Really friendly and helpful staff too. There is a small shop on site that sells the basics, but we walked to the local supermarket (about a 20 min walk). The hotel does have some issues though. The rooms need a bit of TLC (our toilet cistern leaks, the kitchen is missing utensils, some tiles are cracked/broken and the whole room needed a good clean -the floor makes your feet black) and the rooms lack soundproofing. Our biggest gripe is the bed! It's a cheap rock-solid mattress that's only about a foot off the floor. It's given both my wife and I numb shoulders, sore hips and sore back. Finally when first coming to the hotel the signed for reception is non-existent, we had to ask guest for directions. For out of season prices it's alright but I wouldn't stay here paying the on-season prices.

Chris Page

The views are stunning, great view of the sunset. Room was nice a quite spacious (we went self catering for a change so had a small “apartment” with a hob and fridge freezer. Clean and well maintained. Friendly staff. There was a mixture of families, couples and young groups when we stayed. The only “downside” was there aren’t enough sun umbrellas to go around and at certain points of the day there’s no natural shade. Would definitely recommend and would go back there.

Lyndsay Young

Stunning views from this hotel. Lovely staff, great food and drinks. Rooms are ok could be done with being updated, but it's still nice. The hill and being so far away from main places like Costa Adeje and Las Americas, we got taxis every night with having a 7 year old. I would go back to this hotel had a great time and was so tranquil with the views.

!#

Great value, good sized rooms, cleaned daily, fresh towels daily too. Handy location about 20-30 mins walk to the strip and no more than 30-40 mins from all the main attractions, nice stroll up the hill on the way back. The location is beautiful on top of the hill overlooking Costa Adeje. If your lazy and can't be bothered to check the hotel location or walk up the stairs without complaining at home, this isn't for you, get yourself a mobility scooter with the sedentary crew. Easy a 5 min taxi ride from the strip if you don't do any form of exercise and can't be bothered. Some ridiculous reviews on here about the location... Well you have Google right? Check before you buy? God forbid you get a few thousand steps in a day 🤣🤷 My 11 and 13 year old managed it, so why can't you? Food was good value and tasty, which you don't often find in hotel restaurants and bars at this level. A few little bits of TLC here and there in terms of maintaining the hotel, but small minor issues. Pool table and gaming machines didn't work but swallowed the money. On site supermarket too and a good sized pool. I enjoyed the stay, great air conditioning and a friendly team. Will definitely be back again in the future. Elderly or small children, get a taxi, as it may be a bit much.

Mark

The pool area and pool bar food/team are really good and sunbeds were easy to come by. The rooms are quite basic and beds very hard, but my big gripe is the poor level of cleaning, things broken and exposed electrics in the bathroom. Reception were next to useless when approached and didnt do a thing about it. The hill is long and steep but the thought of walking back up it was worse than the actual walk itself (30ish mins from the sea). Overall probably wont stay again due to the room and lack of issues fixed.

John Moore

I stayed here last week with my 12 year old son. I booked because it was the cheapest in the area and was a little dubious with a few of the bad reviews but... I do believe a holiday is what you make of it so what the heck. The reception was perfect.. friendly and efficient. The rooms great at the price with a super balcony too. The bar was good and the onsite restaurant great. We had the sharing platter twice and was more than we could eat. The location is great with lots of bars a short walk plus a few supermarkets too. I have every intention of calling here again with the whole family and hopefully get a room a bit closer to the pool. All in all very well done. John and Matthew Moore

Claire Pilkington

Good location as it's situated by lots of bars and shops. Rooms were clean and recently updated with new kitchen and air conditioning. Currently, the other apartments are being refurbished, so there is building work on going. We did have a cement mixer outside our block, but it was not noisy. We had a top floor apartment, and the balcony was too small, and I could not sunbathe as only a table and chair could fit. It was an issue as not enough sunbeds around the pool. Rows of sunbeds saved with towels, but no one appeared until 3pm? Pool was beautiful and shallow, with no deep-end, but did get full with inflatables and holiday makers forming human pyramids. Breakfast on site was good at a reasonable price and evening meals good value with plenty for every taste.

Eileen Mills

Great apartments everything you need, just a bit dated could be doing with a refurbishment. But clean. Great pool area Staff friendly, great location. We will be back for sure.

Debra Hunter

Never been to Tenerife before, so went blind. Location great. Bit daunting finding our room, as we arrived at night. But, reception gave us a map. Checked in no problem. Room was basic, but had everything you need. Comfy bed, 2 pillows,kettle, and fridge. Weirdly, there was no wardrobe, there was a rack on the wall, with several hooks for hangers, which were provided, not a problem really. Nice big bathroom with walk in shower. Television with English channels. Also, air conditioning. The pool area was nice, we were a 30 second walk away. Just used the room as a base really. Short walk to the beach. Only used the restaurant for drinks, but it was busy for meals. I would stay again.

Martina Michalikova

Bed bugs in apartment No. 63! A lot of them. We told the staff in the morning and they were surprised, said that nobody reported that before. When we returned to the apartment to pick up something we forgot, we saw that the staff removed the sheets and blankets but was spraying the mattresses with some anti-insect spray -- so probably not removing them before the next guests are coming.

P Gallagher

Had a great stay. Rooms are clean with a great little kitchenette. Beautiful ocean views. Large pools with a restaurant right on site. Located near plenty of shopping, restaurants and bars and grocery stores.

Shania

Was originally a bit nervous having booked this hotel seeing some of the reviews, but after staying for 8 days I can confirm this hotel is brilliant. Amazing views and location, peaceful and very clean. Only faults I can give are that the air con isn’t that good but not unbearable and that the decor is a little old school. Loved our time here and loved this hotel. Coming from someone who is very picky with where they stay this took me by surprise in a great way! Would recommend. Sea view room sunsets were beautiful.

Norbert Szak

First of all it is not a 4 star hotel!! Outdated, run down place. Reception staff layed back, not very helpful. Rooms are in terrible condition, need a re-vamp for sure. Full of cockroaches, when you mention this at the reception they just shruggle their shoulders. Bad attitude! Not cheap so expected something else! Never again! Oh and the noise...there is a bar called sloop or slop not sure but on Sundays play live music which is terrible and very noisy when mentioned this to reception staff (again) they said: well this is Tenerife they are allowed to do that! What? Seriously??? Worst hotel ever!! Avoid!!

dibleyfm1

We stayed in a private apartment which was situated on floor 3, perfect room with good fresh decoration kept to a high standard and is equipped with everything you can think of including books to read/ towels even a shopping trolley to stock up from the local shop . Elevator available all week .Club Atlantis as with many on the island is on a hill however,it is only 5 mins from everything you need for a great holiday. Reception staff are very pleasant and helpful.Everywhere is clean and tidy . Issues : air con is switched off by the hotel in autumn so even though there is currently a mini heatwave no aircon was available . There is a slight issue with sunbeds. You cannot reserve them which you would think was great and the pool attendant unlocks the beds stacks at 10am . but you will have to que to get one and they do que early also from 9am you can see people placing towels on the ground where they intend to place the beds and they all set up the beds and go back off to breakfast or about their day so still you can end up without a sunbed even though they are empty most of the day . There is a pool bar /Cafe. Food looks good but it can get busy and with only 1 cooking and 1 serving I did notice long wait times when busy . The area is perfect with bars and restraunts a plenty . Make sure you try the slow boat Chinese/Las Olas/ sun inn/ deli delights

Bart Van Dooren

Would rate it a 4,5 stars. The food was very nice, a lot of choice, generally something there for everyone at breakfast and dinner. Lunch only has a few options. The staff are very kind, really a plus point of the hotel. The pool is very nice, you can get your own parasol and there are enough sun beds for everyone. The hotel is also very close to the beach, which is really nice. The room was clean and had a large fridge. Downside is there is only WiFi in the lobby, not in the room, and we had 2 single beds instead of 1 big bed. All in all I would recommend HOVIMA Atlantis.

Chris Hackers

Spacious apartments, modern and well maintained with wheelchair access, perhaps not a four star facility. Good spot a couple of nearby places to eat, grocery shop, mini waterpark and easy walking distance to the coast. Sunroof terrace for sunbathing with large swimming pool. The island is volcanic and generally steep so this would be a consideration for some. Loved it and recommended for good value, would use the complex in future.

Joan “JF”

We had a fantastic stay recently at Malibu Park, Tenerife. It was made very special by Jose Marie on Reception who went out of his way to ensure we had a wonderful experience and happy with our accommodation. He was exceptionally kind, customer centred as well as having a fun sense of humour! He made our stay and we would definitely like to come back! All of the reception staff and other staff were great too!

Amanda Haigh

Location was good 10/15 minute walk to the main stretch. Staff were friendly & helpful. Plenty of sun beds around the pool. Rooms were slightly dated but clean and had everything required for self catering. We had a lovely sea view. The main issue was lack of air con as the rooms got extremely warm. There is a bar with food on site near reception. And also a pool bar which doesn't do food.

Tina Spencer

It is listed as a three star apartments and I’d say it is three star. The apartment was a bit tatty and in need of an update but the beds were comfortable and you had everything you needed including a washing machine which was great. We had a beautiful viiew if the town sea including sunsets. The pool area was one of the best I have stayed at with fake grass round the pool so the kids don’t fall over. The sunbed were comfortable ones too. The pool was lovely and clean. They have what’s app group so you can ask questions on it and book the maids. Towels changed daily. It is on a steep hill so not too good for people with mobility issues. We had a brilliant holiday and I’d stay again.

Richard Lee Sellar

Great location with shops and cafes right outside.The apartment and facilities were clean. We were able to get sun beds no problem. £10 deposit per towel and could could change them out daily for no extra cost. The bar was also good with friendly staff. You can play pool and table tennis which keeps the kids entertained. They do have a washing machine and tumble drier onsite. This was the first time we have used an self catering apartment & would recommend Malibu park.

Craig Robertson

Had an absolute amazing stay in this lovely place. We stayed in a self catering apartment in the complex. The apartment was massive, very clean and that balcony view (see pictures) If you are looking for a nice quiet area to stay in Tenerife I highly recommend staying here. The staff were all so lovely. The pool area can be busy but there's a total suntrap of a roof terrace that's really quiet and fully equipped with loungers and parasols. It also has a cold shower to help you cool down. The rooms don't have air conditioning but the provided fan is ample to help you get to sleep at night. If your are wanting that amazing view we were staying in room 111. There's lots of great restaurants in the area too, we can highly recommend the Tapas Boutique and Nebula, amazing food at very reasonable prices. We would definitely go back and stay in this lovely quiet place.

Ray Stuckey

Rooms are lovely. Only issue is we had 2 singles beds pushed together as opposed to a double bed. 95% of staff are amazing, just a couple are quite abrupt. Food is lovely, although choices are limited. Views are great and strongly recommend booking a sea view room Only negative point is that we arrived in time for lunch on our first today and weren't leaving til after lunch on our last day. We weren't told about the courtesy room when we asked ar first about the situation and were only told about this the night before and all suitable time had already been taken. We also had our bands taken off us before the checkout time and were unable to enjoy any food or drink on our last day. Food had been going to waste at the pool bar all week

Lewis Thorpe

My worst holiday ever, food was disgusting, insects running up the walls and all over the floor, random people in the pool and overcrowding to the point we couldn't sit down and had no choice but to walk to the dirty beach covered in liter ect I was gobsmacked! Honestly, my partner and I wanted to go home after just 2/3 days. Even though we paid all inclusive the drinks there was disgusting and water down, we had to dine out at the beautiful steak restaurant every night, which hit our pockets and to the local shop for snacks. It was so bad we haven't been on holiday since and I forgot to post a review so here it is. AVOID AT ALL COST!

Emilia Sowińska

Our 10-day stay at the Atlantic Hotel is coming to an end. We were here on a family vacation with a child. We decided to go for the self-catering option. The kitchenette is great for this, basic dishes and kitchen accessories are available. The apartment with an ocean view exceeded our expectations, it is the most beautifully located hotel. You can enjoy the sound and view of the crashing waves all day and night. We used the hotel restaurant several times. The service is very nice and friendly. The hotel is kept clean, every toilet is fragrant and well-kept. The rooms are spacious and the breeze from the ocean compensates for the lack of air conditioning. We will definitely come back here and I recommend it with all my heart.

thomas colley

Love this hotel, such a nice view of the sunset. Staff are great, pool is nice. Only complaint is from my girlfreind who wanted a large double but we had to pushed together singles that would push apart constantly.

Vanessa Da Costa

Here's a review you can use: Review Title: Amazing Stay – Highly Recommended! I recently stayed at this apartment, and it was absolutely amazing! From the moment I arrived, everything exceeded my expectations. The space was clean, beautifully decorated, and well-equipped with everything I needed for a comfortable stay. The location was perfect—close to great restaurants, shops, and public transportation, making it easy to explore the area. The host was incredibly welcoming and responsive, ensuring that my stay was smooth and enjoyable. One of the highlights was the stunning view from the balcony, which made for the perfect spot to relax after a long day. The bed was super comfortable, and all the amenities provided added to the convenience. I would highly recommend this apartment to anyone looking for a fantastic place to stay. I can’t wait to return! Would you like me to personalize it further based on specific details?

Greg G

The location of these apartments is great. They are clean large and modern. The lounge and bedrooms all have air conditioning and a tv. Everything thing seems to be covered. Fridge/freezer, dishwasher, microwave, oven utensils for everything and more. The rooms also have hair dryers, iron and ironing board. There is also a small pack of teas, coffee, powdered milk etc when you arrive. The balcony has sun beds that are really comfortable and a table chairs and parasol. We stayed in room J403 and the sun was on the balcony from early morning till 4pm ish. A short walk to many restaurants, shops and bars. There are also lots of bars and restaurants on site. There is live music on in the square in the afternoons and evenings. The pools are fairly small and not many sun beds for the size of the complex would be my only criticism.

Sandra Blondy

Currently staying in Sunset Bay Club. The room is great we have a massive balcony with sun lounges the location is amazing so close to the beach and main areas. However we are staying in block D and this block is extremely loud. We have 3 bars that are open till late on one side, with live music and people seating outside and a bar and 3 restaurants on the other. We are unable to sleep until past 1 am as it is extremely loud. Would definitely stay here again but in a different block. Never in block D. We asked to move room and were advised we would have to pay 40€. A good night sleep in a quiet room is a basic requirement of a hotel. We didn't get that and were asked to pay for something that isn't our fault. The hotels policy is that there should be no notice after 10p.m but the bars go on way past 12 a.m. and are very loud.

Daniel Goncsarov

Overall value for money- wise its a very good apartment. Super close to everything, yet quiet. Very well equipped, spacious rooms. Large balcony, 2 pools. Great deal.

Gary Donnelly

Everything you need is on site or close yo hand , local shops are very close ,3 mins down to beach 5 mins back . Service here is absolutely fabulous 👌. We found this wee gem after losing the bar man who made a superb breakfast at the Sunset Harbour across the road .Eventually we found him here in Sunset Bay Club . We liked the look of it , booked up for a few night when cheap at end of January . I was very pleasantly surprised from the second we arrived at reception . Absolutely fantastic service, very clean around premises, staff are 2nd to none , they're top notch 👌. And the food at the pool bar ... 👌 The apartment was very well stocked ,from a free safe to a free drinking tap. A very comfortable sleep , It was minted for the dollar you pay in Costa Adeje . Gotta say , we'll definitely be back . Thank you Team for a great experience 👍

Sara Mijwel

We highly recommend this hotel. The location, service, and cleanliness is amazing. There's always activities for both adults and kids and the staff is always helpful and very friendly. The rooms are very clean and the beds are comfortable. The pool area is also very clean. The hotel is located only a few meters from the beach. One night every week they arrange an optional special dinner by the pool (at an additional cost) with live music which is a very nice experience with delicious 4 course meal.

Ralph Hees

The people were really nice. The valentine dinner show was romantic and the food delicious. When I mentioned my allergic reactions in my room, they cleaned the room extra good and sprayed anti animal spray. The breakfast was good, some food was a bit old when you are late. There were a lot of restaurants in the neighborhood. In our room we heird a lot of noise from the other rooms. The door handles make a lot of noise. The beds are really bad, one of the worst I ever had. 7 out of 10 days I work up with back pain. The bathroom, is clean. But it really stinks in there, like the fan was broken. The interior is a bit outdated, for us not a problem, but it is also not so good maintained.

lorenzo Coopman

Let us start well, the staff was kind and helpful. The location of the hotel is nice and in no time you are at a (quiet )beach. The hotel itself is clean but the rooms feel dated and could use an upgrade/ update. The food is not great ( large quantities kitchen), but don't expect a ( top) restaurant experience. I would recommend this hotel for those on a budget or those who just need a bunk to sleep.

Ted Mills

I have stayed here for three years as part of a Glen Christiansen swim camp. It is a comfortable hotel and very fairly priced. The staff and an exceptionally friendly and helpful.

Aline

One of the worst hotels i stayed in. The food is disgusting and choice is laughable, don’t bother if you are vegetarian. The coffee is not drinkable. Cutlery, glasses and cups were always dirty. Rooms are dated and were not properly cleaned during our stay. The beds somehow are on rolls that you cant fix, so constantly sliding arpund. Also, be aware that if you are on the first floor, you are right above the sports bar, animation area which will bother you until midnight with the music. Some staff is friendly but some do not care at all. The only good thing about this hotel is the view from the room if you are facing the ocean. Location is ok too. For this price, not worth it.

Jason Davies

We had a noise issue on the first night with the music so discussed with Sandra on reception and she organised another room (384) opposite the Tennis Courts and side sea view of which made our holiday. Also Sandra upgraded my partner and myself to Half Board and we did not have to pay for the luggage room on the last day and the courtesy room so we could have a shower and freshen up before we flew home. Reception and restaurant staff were friendly and polite. Loved our Santa Maria experience and will be back for another excellent holiday. Sandra, thank you for your superb customer service and hope you enjoyed your bottle of bubble. Jason Davies x

Mažvydas Gaigalas

We spent one week in Santa Maria hotel in January. Only the best impressions ! We had one of the best rooms in the hotel, on the corner, with an ocean and sunset view. Rooms were spacious, sunny, warm and with a beatiful view. There is a big public parking 10min away by walk. Personnel was very friendly and polite. You can choose from a food variety and a dinner desserts are the best ! Hope to come back the next year;)

Debbie Walker

Great location, good food given the rating. Rooms set the hotel down but it is only three star so I guess you get what you pay for then. Use of the gym at the sister hotel is a bonus. There could be a bit more choice for vegetarian guesses but again it is three star and they have to cater for the majority. The staff on reception are helpful and friendly but the star of the show is Claire the entertainment chief. Her happy, enthusiastic personality is inviting and my two daughter's are already begging us to come back. She knows all the children's names in days and is just a joy and gem of your hotel.

Jess C04

Santa Maria Hotel is in the perfect location on the sea front with plenty of supermarkets and pubs around. The rooms are lovely (with air conditioning!!!) and stepping out onto the he balconies the scenes are amazing. Staff are more then accommodating and nothing is too much for them. There is plenty of choice at meal times including a dinner show around the world which needs to be booked but is well worth doing. Would definitely come back in the future!!

Lisa Feicks

This hotel is great value , the pool is perfect , our son has the best time, had some lovely swims myself, pool area got the sun all day , pool bar was perfect, the service, food, and of course the staff were all amazing. Breakfast was so good every morning!! Everyone we met was so friendly. Thoroughly enjoyed our week at the Santa Maria Hotel.

T Barkus

Every visit counts and experiences you get are the same as great memories. We are very happy about the service at the front desk, reception and amazing staff. Myself and family only eat breakfasts and dinners, even our picky kids managed to find two dishes and meals to try. Tremendously great work at the food section, pretty much all you need is here. When booking always choose sea view!

Radoslaw Walec

This is a very nice hotel. Amongst various "four" stars hotels, this one is very solid four, I'd say. Very decent view from block A rooms, where we stayed. Nice food, nice staff, sufficiently good swimming pools, although they could convert one more into heated one. The location is not bad. Only 5 - 7 min walk to the seafront. The main entrance is pointing towards several small walks with shops and restaurants. My only complaint would be towards the coffee across the hotel - come on, people, it is not that difficult to get some inexpensive but decent beans. Overall, I was very happy.

Daniel Atherton

Just got back from a week at jacaranda, I was sceptical to stay at a best hotel as I had a bad experience in Salou last year however I wasn’t disappointed at all. The hotel itself is well maintained and clean. The food is really really good! Varied daily and never runs short of any option whatever your taste. The staff are fantastic from reception to the cleaners and catering staff every single one of them are polite and always wear a smile. They cannot do enough to help you and make you feel welcome and this I really appreciated compared to other hotels the atmosphere is lovely because of them. The location is near enough to the beach to be convenient but just far enough away from the hustle and bustle to be enjoyably quiet. There are plenty options at this hotel for the kids to keep them entertained, the rooms are spacious, functional and kept immaculate by the cleaning team . I highly rate this hotel and I will be back!! Fantastic place!!

mark finney

For the price this was a better than average hotel. A little dated in rooms and decor but clean and tidy. Lovely helpful staff and great food with lots of choice. My only gripe is they would not give you tap water with meals unless you were all inclusive. That was poor on their behalf. I would however recommend this hotel and would return.

Catherine Monaghan

Loved my stay here. Rooms spacious not luxurious but really nice big bathroom and spacious bed area. Fridge with drinks , toiletries. Kettle. Housekeeping everyday. Massive hotel lots of levels lots of stairs but lifts to use. Food great lots of variety.

Geoff

Had a great holiday at this hotel. Rooms nice size, cleaned well and regularly. Quiet Pool area lovely with comfortable beds. Stayed self catering so can't comment on food etc, however loads of good restraunts and bars within easy walking distance. Staff friendly and helpful.

Karen Mason

This is a large hotel with a range of accommodation options. We had a one bedroom bungalow which was spacious. The beds were comfortable, everything was spotless and the housekeeping staff arrive every day to see if you want anything. The WiFi is great and consistently accessible. It's a hotel for families and couples so no exuberant late night activity, which is great. The pool is the largest we've ever had in a hotel and immaculate: the only downside is it opens at 10.00. We prefer to swim first thing so a 9.00 am opening would be preferable. It was sad to see people changing their pool towels so often: it can't be good for the planet. There must be a better system. We can't comment on the food as we self-catered. Bar prices were reasonable for a 4 star hotel. We've already booked for next year, so highly recommended.

John

I had a very pleasant stay at this hotel and was generally very satisfied. A particular highlight was the excellent service at the reception. The staff went above and beyond to assist me with changing rooms, which I really appreciated. One suggestion I have is to ensure that all rooms are properly adapted for guests with dogs. It would make stays even more comfortable for pet owners. A small observation regarding the restaurant: it felt like a bit of a war zone during meals, with so many children running around. Perhaps a good solution would be to seat families with children on one side of the restaurant, closer to the kids’ menu area. This might create a calmer atmosphere for other guests. Just a thought! All in all, I was very happy with my stay and would gladly return.

Chris Smith

First hotel holiday in many years and was not disappointed with anything. Evening buffet was varied every day. Fresh cooked items and so much choice. Breakfast was great and even in busy periods there was still plenty being prepared and refreshed. Room was clean and tidy plus the sofa bed was intact 2 single beds which worked perfectly for out 15 & 13 year olds. Would stay again.

Baby Driver

A well kept establishment. Comfy beds, spacious bungalows with lots of storage, heated pool (opens late - 10am) Small gym and a spin room too. Good little shop & a beauty parlour. Generally the hotel areas are peaceful in late evening. Issues dealt with quickly & effectively. Staff are very helpful.

Jude Morton

We had a great experience at the MYND Adeje. We found all the staff to be extremely helpful and polite, and we were made to feel very welcome. The rooms are clean, modern and well appointed. All the public areas are spotless. We selected the flexible dining option which worked very well and meant that we could use our daily credit as we wished, and ate outside of the hotel on one evening. Breakfasts are excellent, with plenty of fresh fruit and hot and cold options. The dinner menu is varied and imaginative, but if I had one criticism it would be that some main courses should come with more vegetables/salad as standard. We enjoyed the holiday so much that we have already booked a return visit next January!

Ricardo Oliveira

Absolutely wonderful stay at Mynd Hotel. Warm welcome on arrival with welcome drink of any kind. Love their environmental ethos and if you forgo room cleaning (completely optional) you get credit to spend on food and drink. Rooms were very spacious and super clean, we had a lovely view of the pool. Lobby area very nice with a bar. Pool was fabulous, bar that served good cocktails and food. Felt very relaxed the whole time. Breakfast was lovely, food very fresh, the same buffet options everyday which suited us fine. Be aware that there are no tea or coffee making facilities in the rooms due to their environmental ethos. The hotel is not in the main area of Costa Adeje which suited us fine but with a few minutes walk there is at least 15 restaurants. Little further down you have a small beach. Check out was easy. Overall a brilliant stay and would recommend it to anyone.

Chris Wallwork

Had one of the most relaxing holidays I've had in a long time, went b&b, and breakfast was great with a good variety of food. The only issue is we didn't want to leave! Fabio, Bianca and their team were fantastic and so welcoming. Thank you. We will definitely be back.

Giles Corbey

We stayed for two weeks over and including Christmas Day and we had a really nice stay and holiday. We chose MYND because we liked the half board option where you get a nice buffet style breakfast everyday and then a €27.00 credit a day where you can use it for lunch, dinner, drinks, coffee etc. This flexibility worked really well for us as a family. The size of the hotel means you get to know the staff really well over a two week holiday and this is definitely one of the best things about this hotel. All the staff were really nice and helpful. Special mentions should go to Diego and Aurelio in the LAMESA restaurant who were really nice and engaging with our family and were a great credit to the hotel ( see attached photos from our last night ) Sven was also excellent in reception and Fabio, who I think was in a management role, came and had a couple of really nice chats with us during our stay. The roof top bar is an excellent spot for a sunset drink and the main pool area has plenty of sun loungers even when the hotel is busier. A very nice, relaxed and friendly hotel that totally suited the kind of holiday we were looking for.

Zara Mahmud

Nicely situated hotel with clean, functional rooms and a decent breakfast buffet. The main pool is nice to sit at. The staff are very kind and helpful. Only one complaint is that on a day of our stay, the cleaning staff left our room door open - we had been out most of the day and came back to find it ajar.

M

Truly beautiful hotel with amazing location. Pleasantly surprised. Amazing greeting and hosting from Bradley on reception and Carmel at pool bar (hope I spelt that right) - both so lovely. The location is great, hotel grounds beautiful, and the sky pool bar was fab - infinity pool was a nice surprise!! had an amazing time thanks so much :)

Becky Massey

Great location, lovely friendly staff. Going back next year. Drinks by the pool are very strong & breakfast was brilliant. So fresh every day. So much choice. Thankyou for making our stay a great one

benoit simonet

We initially planned to go just my wife and I, but unexpectedly had to bring our 3 kids (13, 11 and 4 years old). We thought we could sort it out at check in and pay for upgraded room once there. The guy at reception made us feel like we were trying to fit 5 in a 2 people's room as initially booked. All we wanted was to change our room for our whole family, but it seemed too complicated for him as all other rooms were booked. Understanding the issue we spoke to manager, ended up paying twice the price and were able to enjoy a suite with private pool. No problem with that but the way the receptionist welcomed us at the start, almost got me started. Also our experience at the rooftop restaurant was a disaster as no paëlla available (half of the proposed menu), and the food served was good but really not as we expected in terms of quantity and price. Great place for drinks though. Other than that, great, friendly and helping staff.

kelly bell

Very clean & well organised. Staff are quick to serve & very helpful. Special mention to Bradley on reception who helped us with our 50 thousand questions while we stayed! You're the best!

Audrey Douglas

I recently attended an epic event Tenerife Soul Funk & House Festival on 7th & 9th February 2025 held at The Sky Bar, Los Olivos Beach Hotel. The hotel is really centrally located & really close to many shops, restaurants, cafes & all other amenities in Costa Adeje. The rooftop terrace was absolutely Amaz-ing & blew me (& others) away upon entering. Stunning views of the nearby properties, sea, shoreline & beyond. The rooftop pool was fabulous & I loved that there were different levels so I could just dip my feet and not have to get fully submerged to cool down. The day/chill out beds were plentiful (although I didn't stop dancing to enjoy them 😜). The staff were great & very entertaining and enjoyed the Choons just as much as those attending 🎶 We were there all day on both days & was going to go back to my apartment & change but enjoyed it soooo much I stayed in same clothes 🤣 I really cannot think of a better venue to hold this event as it was superb & fitted the ethos & vibe of TSFH Festival. I will try to book a room at the hotel next year🤞🏾 The organisers Paul, Jason & others couldn't have chosen a better place to hold the festival & I hope to attend many more events here in the years to come.

Geeta Motwani

Our stay at Royal Sunset Beach Club was pleasant as our rooms were spotless, the staff were very helpful and the location of the hotel was very well situated with lots of supermarkets nearby., helping to make our stay memorable. However, it was unfortunate that we were given rooms at the ground floor as it would have been preferable if we were given a room with a balcony instead. Also, despite checking in late, the check out time was quite early, charging 10 euros per extra hour which I felt was quite steep! However, overall, our stay was really good and we would recommend this hotel to others as well!

Abbie Baddeley

I honestly couldn’t fault this hotel in any way! We had the best week here visiting Tenerife for the first time. We’re both in our 20s (25&27) and if you’re looking for a quieter hotel but still in an amazing location then this is ideal. We loved our room which was right in front of the pool on the ground floor. Had everything you could need on holiday. Room come with 2 chairs on the balcony sort of bit and then 2 sun loungers just down from that so never had any issues trying to get one even if waking up at gone 10/11am. Lovely pool and was quiet and always lots of space too, sun loungers available all day right by pool too if fancied lying slightly closer (we were happy to dip in pool and then go back to our loungers by our room as not far at all). Very strong, tasty cocktails at the pool side bar and reasonable priced food, which was ok but preferred to eat out every night. The staff were so lovely and helpful. Everything you need then right on your doorstep, supermarket next door was so handy, then bars and restaurants within a minute walk. Loved every second and would definitely be back and recommend to anyone. As for the deposit, we had it back in our bank less than 24 hours after leaving.

NICOLA FOX

Lovely hotel, no problems. Very friendly staff, even greeted us with a glass of cava! Very eco friendly and well organised recycling and extra tap providing filtered water in the kitchen is a welcome touch and avoids having to carry heavy bottles of water from the supermarket. Studio apartment well equipped and modern and hotel is spotlessly clean and well presented.

James Carberry

Stayed here for 17 nights in June and have to say it was excellent from start to finish. Apartments have everything you need to enjoy your stay. Location could not be better and the staff are brilliant. Will definitely return 💯

Gavin Baker

As a Diamond Owner we choose to stay here quite regularly, as the location is perfect! Lots of very good restaurants opposite and the beach is 30 seconds away. The hotel was clean, friendly and we had no complaints. The room was big enough for us and had everything we needed. Would definitely be back again.

Christine Brown

Great hotel, just a short walk to the beach, shops and bars. Staff were really friendly and the food was excellent, lots of choice and beautifully presented. The whole hotel and grounds were spotlessly clean and always somewhere to sit or lie down round the pool. The only criticism was that not all cocktails were on the all inclusive menu (but all the same price) and the snacks around the pool were limited to sandwiches, salads and fruit, disappointing compared to the food in the restaurant and a shame we could not pick from the poolside menu. 100% would return

Helen Taylor

Fabulous stay. Lovely comfortable clean room. Staff most attentive and even surprised us with a bottle of bubbly for my friends birthday. Amazing stay would highly recommend and hope to stay again. We were b&b which was amazing!! Fresh food, variety, catered to all requirements/allergies. Pool and gym great/under renewal all round 10/10

Stephen McCombe

Adult only hotel very clean with friendly staff. Fair size room with a good view. Breakfast was fine lunchtime meal not much choice but evening meal was lot's off choice and the food was nice. The my favourite club was money well spent snacks, nuts, pastry dishes with tea,coffee branded spirits, soft drinks and San Miguel for €10 away each open 10.30 till 23.00. Will go back see you next year.

Beatrice Hurmuzache

Loved everything about this hotel. The room was very clean and modern, we had such a comfortable bed, sleeping like a baby every night. My partner and I had our wedding in Tenerife so for the night they prepared some lovely surprises in our room to make it even more romantic. The food was very good, my parents were super excited, especially with their dinner. There weren't vegan options beside some roasted vegetables, so we had to go eat at Tierra cafe a few breakfasts, which I also recommend to everyone. Didn't enjoy the pool because we love the beach, but we were able to rent some beach towels. The gym looked very appealing as well. Receptionists were 100% involved in all requests we had, super helpful, especially Florina.

Sheila McCombe

I would definitely recommend this lovely hotel. We booked My Favourite Club room & were not disappointed with room 902, beautiful views, very spacious & cleaned daily. It also including free safe, full fridge on arrival a bottle of red wine(would have preferred white or rose, so we left it) My Favourite Club also included access to a private lounge with your key card, included premium drinks, San Miguel, Absolute Vodka, Cava, wines, mixers & snacks which were replenished throughout the day, nice touch 😀 Staff were very friendly & helpful & always had a smile, the bell boy who took our cases was very pleasant. The location is great & within walking distance from restaurants & bars & you can walk either way to take in the sights. Pool area is lovely, nice & chilled but a little bit more background music would be great. There was a little but of loud music from our balcony from around 2-7pm but we didn't mind that as the music was ok if you were chilling on your balcony. All in all a fabulous experience & would definitely return. 😎🥰

Jen Waiting

We leave here tomorrow after being here for a week. This hotel is in a fantastic location nearby to all bars,shops&the beach front. Positives-friendly staff,good kids entertainment&activities in the day,good food&drinks,a few places to drink in the day&night,daily pop up shops,2 main pools to choose from with ample sunbeds,quite a few pool tables,air hockey,table tennis&also a games room. Snack bar has a decent selection of food. The one thing that let's this hotel down is the cleanliness,especially in the rooms(bathroom especially) Food&rubbish left around the pool from the previous day is not great. I say this as we stayed 6 weeks ago at a different hotel(15min walk away)&the cleanliness was second to none. It was immaculate in all areas! Such a shame as this let's this hotel down sadly(in my opinion)

Tony Gardner

First time me and my wife have stayed at Olid. Hotel and the room was lovely. Hotel is a weird set out. A bit hard to figure out how to get to your rooms and pools. But after a couple of days you seem to figure it out. Room was lovely and spacious. Bed very comfy and huge. Bathroom with shower was good. Living room with TV and a great balcony. Microwave. sink.hob. fridge.all good. Entertainment of a night wasn't the best. But a lot of people and kids were Entertained. Drinks were good. But as someone who doesn't drink alcohol. The soft drinks were either no taste or too sweet. Food was great. All the hot food was really hot. Which makes a change. Everyone who works there is friendly. Pools are nice. We definitely would stay again. 👍

Hayden Mattock

Went there last September 2024 it was brilliant. The staff was friendly and the food was different every day. Clean hotel and clean room. Also there is entertainment every night. plenty of sun beds around the 3 pools. And really good for a 3 Star hotel. great location.

Stefen Wallace

Ideally situated near the beach and conveniently close to bus stops, this location is perfect for exploring the island. The hotel staff are exceptionally friendly, with a special shout out to Gleb, who has been working tirelessly throughout the week. Despite always being on the move, he never fails to say hello and check in to see how you are doing—a truly commendable effort! The housekeeping teams are impressively thorough, and the food has been of a good standard for an all-inclusive experience, offering a satisfying variety. The only drawback is the limited number of sunbeds, which could be an issue during peak season. Overall, it has been a wonderful holiday and truly worth the visit.

Vince OSullivan

Just waiting for transfer to Airport, while waiting I'm doing this review please ignore the poor reviews this hotel, for what you pay is excellent, the staff are amazing, bedrooms massive, hotel is clean. Food is good we only ever have breakfast and lunch we always eat out for evening meals. But overall you get what you pay for, so it's a 5/5 from me 🙏

Suzanne Stewart

Myself and my family stayed her the week of December 3rd 2024 we had 3 apartments, nice comfortable rooms equipped with the things we needed, we were all inclusive the food was good always refreshed always found something to eat yes kids are fussy however we cater for them McDonald’s not far! The staff were pleasant the reception staff very friendly and polite, we were in the pools which we normally do not go in, nice pool area pool bar well stocked kids liked the pizza and hamburgers, win win! Entertainment every night, we retire early but it was there to enjoy kids could get hot chocolate in the bar for their night drink. We wasn’t expecting much but we were pleased with the hotel big and spacious, the washing machine and dryer were a good choice too, lovely holiday best in a long time, we thank you All, even the man on the excursions table was polite to us no pushing for business thank you again see you soon Sue Stewart and family oh it was amazing for Christmas decorations 👍

Andrew Parker

The apartment was ok, very basic and rough around the edges but didn't expect much for a budget hotel. The food was ok, although we didn't eat there much as there wasn't much variety. Breakfast was good though. The staff were helpful, but this was inconsistent with some team members being rude especially at the pool bar. I was disappointed to see you pay a deposit of over 70€ for safe, tv remote, air conditioning remote and a kettle...but you only get just over 50€ back. This is taking advantage of customers which I think is cheeky. There is absolutely no reason for this. This was a last minute booking and therefore it is doubtful we would return. It is a 3* budget hotel, so don't expect excellence.

Sarah Haycock

Myself and my two kids stayed here for a week at the start of November. The hotel is great always friendly staff plenty of food and drink. The food was nice well cooked. There was Entertainment was on every night the rooms are quite big have everything you need, the location of the hotel is perfect and with walking distance to the beach front shops and bars.cant fault this hotel had a lovely stay and will definitely be booking again to come back next year this time for longer. Thank you I really enjoyed my lovely relaxing holiday 😊

R “Bodders” M

2 weeks holiday in November was great value AI no frills hotel with very friendly staff . Room was large and functional with a small kitchen area left over from before all inclusive became the norm the room was nothing fancy but served its job bed was comfortable and cleaned every day apart from Sunday. Food was again standard for the price of the holiday the restaurant was large and tidy with a bar serving beer, wine and soft drinks as part of the AI package . Pool was a nice area with amazing sunset view from the pool bar area . The main bar opens at 6 and was generally low key with only a act on at 9 pm for a hour or 2 . Cocktails where available for 4 euros which was good value made freshly. Reception good and efficient. Location excellent with bars etc in a short distance. Not much for children more a older crowd but it was November. Only one thing I'd say is that as the wife is vegetarian the food was not labeled clearly as vegetarian and it was a guessing game what she could eat .

Michelle Start

We stayed here last week and it was our second stay at the hotel. Check in was good but we had an issue with our room. Shaun on Reception could not do enough to resolve the issue promptly. He is a star 🌟 All the staff were very friendly, and the selection of food each day was great. There was something for everyone. The hotel is ideally located for shops, bars and beaches. We had such a relaxing and enjoyable holiday we have booked to go back in February! Thank you to all the staff for making our holiday so enjoyable. See you in February!

abicarruthers

Honestly, ignore all the negative reviews. This hotel is exactly what you need for a budget friendly holiday. We came as a couple for 4 days. It's got everything you need. Basic. But decent. The food is ok, only being here 4 days we were all inclusive (mainly for the drinks) so did eat out on a night. There's enough choice, especially at breakfast. The staff were very friendly. Had our room cleaned once while we were here but able to request towels as needed. All round I would say, for how much it costs, it is absolutely brilliant value for money. Thank you Laguna Park 1. You've made our stay lovely.

Jack England-Boulton

Rooms was nice and clean and very spacious, service was really good, all inclusive drinks is probably the best I've had away, food was standard so ate out nearly every night. Only down fall to this was there was no water from 9pm one night till gone 2pm the next day which stopped us using the toilet as wouldn't flush, and shower, and all the receptionist could say was is we will work on it in the morning, other than that would recommend if water dosent go down.

Tammy Migd

This hotel was really good. The stuff they were really friendly and the rooms that are so fancy and so good the pool is clean and the lifeguards are very active so don’t worry you won’t drown and there is good food and they changed up the food options every day and every meal and their nutritious lots of options And staff cleanup quickly and sanitary. When I was waiting to check in it did take a while there is a line but that’s in every hotel, good community and good view.

Cosmin Caprici

We spent 4 nights. When we received the apartment it looked like they didn’t clean at all. The living room and the bathroom was full of hair. On the third night starting after dinner and until next morning after 10 am when we left for the day there was no running water. This repeated the last morning when it was on and off until we checked out. The food was good and also the location but it doesn’t compensate the other problems. Personally I wouldn’t return.

Rita

We ended up at this hotel by chance due to a sudden change of destination, and this place happened to have availability. After reading the reviews, I thought everything would be terrible, but our family was pleasantly surprised. The hotel fully matches its 3-star rating. The buildings with the rooms are arranged in a triangle, and there are pools inside. As for the pools, it's hard to say much since we didn’t swim there even once—we walked to the nearest beach, which takes about 10 minutes on foot. The hotel is clean; the staff mops the floors a few times a day, and the room is cleaned every two days. We had no issues with cleanliness. Regarding the food, many people write that it’s inedible, but I will say this: if you are going to a 3-star hotel expecting lobsters and a 2-kilometer-long buffet, then no, this is not the place for you. The selection is not huge, but there are always vegetables, three types of salad, paella, soup, chicken, meat, and potatoes. There were also shrimp and mussels a couple of times. The beer is good, the cocktails are a bit diluted, but we often bought something from the store, where prices are low, so there were no issues. The staff is very pleasant and friendly. We had a problem with noisy neighbors once, and after notifying reception, there was a quick response, and everything was resolved immediately—thank you very much. The waitstaff clears tables quickly, sets them up efficiently, and always with a smile. The rooms are actually quite spacious, with a mini-kitchen and a refrigerator. There is no air conditioning, but since we're visiting in October, there are ceiling fans, which is sufficient. I can't say how they handle it in the summer :) Overall, we were satisfied—thank you very much :)

Poppy Allan

Spent a week here. Was a bit worried after reading the reviews before the holiday. My partner and I had a great week!! The food was good. Staff were helpful. The rooms are not the same as the pics and could do with a bit of TLC but they are spacious and do for the stay. I will defo be recommending this hotel to family and friends and will definitely be returning.

Laura A

01/02/2025-07/02/2025. We stayed here as a couple all inclusive for 7 nights, we booked the apartment, we was very disappointed in how out dated the room was, loose wires, loose tiles, shower head was broken, broken window latches, fridge did not work and many more small issue. The staff were very nice and helpful. Location was great, 5 minute walk to the beach/sea front, shops restaurants ect The food in the buffet, breakfast, lunch and dinner each day was different all fresh and large varieties, absolutely no complaints. Bars were great lots of variety of cocktails and drinks Pool was also well maintained, although the hotel was very outdated, not aesthetically pleasing nor picturesque it was clean and maintained. Definitely not as bad as the reviews make out. Absolutely nothing wrong with this hotel and food ect

Samantha Luton

It's a bit of a mixed review. Service from the staff was overall lovely, kids entertainment was great (when they had it) all though it was more aimed at adults than children l, The children's pool is not heated and is cold!! But you get over it when you're in there for a moment. The larger pool is only heated on one side, also! Food wasn't horrific. The choice got better as the week went on. (Veil is given most nights) not much choice for kids again. Overall, the hotel is in need of some majour refurbishment but we had a lovely time

Jim Clark

Having recently stayed at Chatur Playa Real, we felt we had to share our experience, especially after seeing some mixed reviews before our trip. We went in with realistic expectations and were pleasantly surprised by how well-run, clean, and comfortable the hotel was. It is not the most ultra-modern resort, but the staff work hard to keep everything spotless. Our room was immaculate on arrival, and we have stayed in far more expensive places that were not as well maintained. The food selection is not as vast as some of the mega resorts, but everything was fresh, well-seasoned, and well-prepared. Drinks were also a highlight. So many all-inclusives fall short here, but the wine and sangria from the tap were surprisingly good, and the gin and tonic mixers tasted just right, avoiding that strange artificial aftertaste some places have. The staff were friendly and polite throughout our stay. We arrived late and were given a bag with sandwiches and fruit since the restaurant had closed, which was a thoughtful touch. Booking excursions was easy with the touchscreen at reception, and staff could print tickets immediately, making the whole process seamless. The pool area was another highlight, with two separate spaces. The main pool is a great sun trap and perfect for relaxing, while the separate kiddy area has shallow pools and slides, making it ideal for families with young children. There were always sun loungers available, and the layout meant everyone could find a comfortable spot. Overall, Chatur Playa Real exceeded our expectations. It offers great value for money, and we would not hesitate to stay again.

J B

Open and honest review of our weeks holiday at playa royal. First impressions were decent,nice size pool,self service on some soft drinks and beer up in sky lounge: Rooms very dated but clean with fresh towels and bedding everyday. I wouldn’t say this place is nearly half as bad as people make out it is. The food is decent,there is always something for someone to eat no matter how fussy you are.i didn’t expect 5*when I booked it and was pleasantly suprised with what it was like when we arrived.location is on top of the hill but scooters are available on every corner to get you into the town or down to the beach.all in all we have had a lovely week here and in Costa Adeje.dont listen to the bad reviews this place is alright for cheap and cheerful no frills holiday.dont expect the ritz when you are paying travel lodge prices.

Cor Bruntink

We had a wonderful week at this great hotel. Beautiful and well equipped rooms, great breakfast and above all very friendly staff. More than enough sunbeds at the pool, towel service etc. Warmly recommended!

Alex

Despite the premium pricing, this hotel was a major disappointment. The room was in poor condition with serious moisture problems, crumbling walls, and completely inadequate soundproofing. The beds were uncomfortable, and the dark, poorly lit space added to the dismal atmosphere. While the location is near nightlife, even this becomes a drawback as the noise makes it impossible to sleep before midnight. The service was subpar, and absolutely nothing justified the high rates they charge. Save your money and look elsewhere - this hotel is simply not worth the cost.

Anas Lahbabi

We stayed at this hotel expecting a four-star experience, given we were paying ~€550 per night for four people. Unfortunately, the reality was far below expectations. Here are the main issues we encountered: Cockroaches: On the first night, there was a large cockroach in our room, accompanied by a strong unpleasant smell. Worse, we saw cockroaches in the breakfast area, including inside the coffee machine! Basic amenities missing: Despite requesting water twice, none was delivered. The room also lacked essentials like coffee, tea, or sugar, which you'd expect at this price point. Beach towels: The towels provided were in terrible condition, with holes in them. Poor cleanliness: Some pillowcases were dirty, and others lacked stoppers, causing them to slip off constantly, which felt unhygienic. False advertising of heated pools: Neither of the pools was heated, despite being advertised as such. The seawater was warmer! Service shortcomings: Breakfast was poorly managed. Fried eggs weren’t available for over 30 minutes, and the overall quality of the breakfast was very cheap (except for the good fruits). We eventually stopped going altogether. TV and internet issues: The TV kept going on and off with poor reception. Additionally, the internet barely worked, and we had to share our 5G data just to stay connected. While the staff allowed us a late check-out, they refused to make any guesture. For a hotel at this price point, the service and cleanliness were extremely disappointing. We cannot recommend this hotel and urge management to address these serious issues.

liz maxwell

Just returned from this hotel after the third year in a row and am so very disapointed in it i have poor mobility and am waitin on an operation so i got a mobility scooter to get me from AtoB as this was my first time gettin one i thot this hotel would be disable friendly couldnt have be more wrong first of all it was not allowed to charge or park it at the reception or front of hotel i had to park it so i had to walk to the other end of the complex to a grage down a hill which was a good 50 footsteps if i could walk this i would not have a scooter !!!! T THEY were very disabled unfriendly and i felt so discriminated by this experence and will never stay here again or recomend it my holiday cost 2700 for 10 nights and i cant park a scooter or charge it in the reception of which their is plenty room.

Stephen Whitfield

Why would a hotel like this engage with touts on the promenade who hand out dodgy scratchcards to lure people into signing up for dubious timeshare contracts. Dress it up however you like, the management of this hotel is questionable.

T. Mason

This hotel is situated in a great location close to bars, restaurants, the beach, and amenities. The apartment stayed in was large enough with a good sized living area and small open plan kitchen a good sized bedroom with plenty of storage (however lacking in drawers) a nice bathroom with walk in shower. The room was cleaned daily and fresh towels and linen twice a week. The staff are very friendly and helpful. Although the restaurant serves buffet style the food is tasty and with plenty of choice. The only downside we found was the view from the terrace was not great looking onto the back of the apartments in front. I would definitely recommend this hotel

Monique Aertssen

We had a great vacation during the Christmas period. Special thanks to Cecile who helped us a lot the first days. Hotel is perfect located with lots of shops, restaurants etc. Only the restaurant is very long and small entrance, so therefor lot of people during breakfast/diner. But a good asortiment. We will be back in the future.

Evelyn Casey

Having a lovely time at the beach resort. It's location is perfect. The place is just so picturesque . Staff are so friendly. Would not hesitate to come back .

Stacy Stepper

It was a very clean place. Receptionist, cleaners, kitchen staff, all super nice and friendly. Felt very welcomed. Super easy access to the business near the main st as well as the strip along the beach. Room had everything you need. Microwave, fridge, etc. Balcony has a sun awning to cover up when it gets too hot outside. Food for breakfast was pretty good too. Chef will make you an omlette. Will definitely use again if I return to Tenerife.

Richard Tasker

We’ve stayed here a few times and it’s been great. Erika on the front desk was super helpful on our most recent visit.

Elena Carpenco

The best experience I’ve ever had! So nice place, we had room with possibility to walk at the garden. Every day started with bird singing. The buffet is beyond of my expectations, especially breakfast. Very wide range of delicious food, with possibility to have breakfast outside looking on the ocean. In the evening when we came, magical sounds of harp were heard. The hotel staff deserves special praise, everybody was so friendly and smiling, so you feel really happy to be there. My sister had birthday during our stay. The hotel prepared special gift for her and it was really outstanding, she was very surprised and happy! Thank you for our amazing stay, it was like a paradise on the earth!

Mr Whippy Leeds

Superb hotel one of the best we have stayed in Tenerife. The staff are so attentive with a happy smile nothing is too much trouble. Food excellent, rooms excellent and quiet. Pool area is 1st class if I had to find a fault the only negative is it’s on a steel hill so taxi ride may be needed if you can’t handle the walk but we enjoyed it

Marc DiDomenico

From the moment I arrived, this resort exceeded all expectations. The warm and welcoming staff made me feel at home instantly, always going above and beyond to ensure a perfect stay. Their friendliness and attention to detail truly set this place apart. The resort's Spanish traditional design is simply stunning—beautiful architecture, charming terraces and elegant décor that perfectly captures the essence of Spain. The spacious rooms are thoughtfully designed, blending classic style with modern comforts. Every little touch, from the luxurious linens to the carefully curated furnishings, shows an incredible level of detail. The breathtaking views in every direction. Whether gazing at the mountains or the shimmering sea, every moment felt like a postcard come to life. If you're looking for a luxurious, authentic, and relaxing getaway, this resort is an absolute dream. I can't wait to return!

Benjamin Koehn

Absolutely splendid hotel with an incredible ambience and very cheerful and delightful staff. You really feel like the staff cares about you. That you‘re not just another guest. Everyone, from the bartender to the receptionist, everyone‘s kind and welcoming. The breakfast was one of the best- if not the best- I‘ve ever seen over all of my hotel-stays around the globe. The ambience is pretty stunning. The rooms are very spacious, the pool area is very clean yet still very comfy. The interior design has just the right taste to it. It‘s not incredibly modern, yet still very luxurious and comfy.

Darren Ellis

We stayed here for 8 nights in December. It was like the hotel gave us a warm embrace from the moment we arrived and did not let go for the entire duration of our visit. The staff are all uniformly friendly and excellent. The ambience is terrific. We loved the pool area which is beautiful and tranquil. The spa was fantastic as were our treatments. The terrace where the food is served is like being in your own private piece of paradise. We will certainly be returning.

Kate Ellis

Lovely hotel in a great location. Staff were friendly and helpful. Guests never spoke! My room was nicely decorated and a lovely size, however it was under the sun deck by the upper pool and the noise of sun beds being put out and taken in every day was quite noisy (8am and 6pm).

Jóhanna Þorvaldsdóttir

If you want quiet, cozy atmosphere while you relax in the sun, this is the place. Grown-ups only, so if you travel without children, consider this hotel. Mostly elderly people, but they behaved 😅 Staff so helpful and nice, everyone so happy. The room was cozy, location of the hotel perfect.

JamesVic House

My husband and I stayed for 5 days for our honeymoon. We were greeted with a welcome drink when we checked in, shortly followed by a bottle of fizz in the room to recognise our celebration. This was really appreciated. There was an issue with the air conditioning not getting cold enough, the hotel were prompt in their response to this and sent a technician. The air con didn’t get the room cool enough, so staff very kindly allocated us a new room and helped us move our belongings. There are three pools, all of which are lovely and warm. Very calm environment, really quiet and zen. The food was excellent, really high quality & all staff were very friendly and attentive. The entertainment in the evenings was lovely too. Saxophonist, pianist and singers. We thoroughly enjoyed our stay and would recommend it to anyone that wants a quiet and relaxing break. We hope to return!

Cath Peach

Positives- very clean. Great location. Lovely heated pools. Comfy sunbeds. Not so positives - no atmosphere. Lack of plug sockets in room. Hot food at breakfast was just about warm. Lack of info (there is a pillow menu if you're uncomfortable, ask at reception-i only knew this from a previous review). Doves, at times, flying inches from your head by the pool! It's a relaxing hotel. Heated pools are a must in January!

jgriffiths00

My wife and I stayed here for two weeks, overall our stay was very nice, the hotel is well kept, clean and the staff are very friendly. This is the second time we've stayed at this hotel, the first was over 10 years ago and I remember the breakfast selection being much better. We opted for pastries in the room for the entire second week as the breakfast wasn't worth the effort. We'd probably stay again but it would be better suited for us if we could book on a room only basis.

Lily

We just came back from our holiday and I would like to share my opinion on my experience at the hotel. The hotel looked nice both outside and inside, and the staff were fantastic, very friendly and helpful. The rooms were beautiful and always clean. Food's good too. However, the pools were so cold that most just ended up in the jacuzzi or stayed around the pools. The pool water was colder than the water in the beach. One downside was that, even though it was an all-inclusive hotel, there was still a deposit required for beach towels (which you do get back). You also had to pay €1 per person every time you wanted to change it into a clean towel, which was inconvenient. The safe was also something you had to pay for. Booking dinner each day became frustrating as well. When ordering drinks like water, Fanta, Coca-Cola, cocktails, or beer, anything in the all inclusive deal, you had to keep scanning your wristband each time. Additionally, you couldn’t take a bottle of water or a snack from the main restaurant, which made going out for tours more difficult. For an all-inclusive, I felt a bit monitored as there was a lack of casualness or freedom compared to other hotels that I've stayed at. It was the small things that became annoying. But overall, the stay was really nice stay, and I'm still grateful for the memories there.

Marion Barnett

Smokers spoil this lovely hotel. Can’t enjoy the beautiful views from our room without getting a lung full of stinking smoke as the hotel allows it on the balcony, we had to keep our door closed as the room ends up stinking too. The room (privilege) is on the ninth floor, a long climb as the lifts are a nightmare. The room is spacious enough as a double. It has a giant bed (two singles pushed together) a fridge, that is virtually unusable as it’s full of chargeable minibar stuff, and a Nespresso machine, we also asked for a kettle, a bit difficult to use as there’s not many sockets. Very little storage, the bedside unit is only deep enough for documents. The shower is good, but again very little storage in the bathroom, it does have a bidet ( bonus) but the maid keeps removing the towel & not replacing it. The ac fan works but neither hot or cold and the nights have been very cold.. no extra bedding, although the pillows are great.The food is fabulous however the buffet breakfast is a horrible experience.. far too many people allowed in at once. This morning was particularly bad, luckily as a Privilege guest we could change our mind as (because we had time) we could use the a la carte. The staff are very pleasant and do their best.

Mike Mullins

Our 4th visit to this hotel and the best yet! The new team at the Mirador restaurant have made a great holiday experience even better. If you’re considering staying here, go for the Privilege upgrade. With sea views, free drinks and snacks, sun terrace and a’lacarte restaurant service it’s well worth the extra. Many of the people you meet here have been coming back for years and it’s no surprise. Excellent hotel 👍

John Stewart

In the last three holidays we have had in this hotel we had a bungalow that is great for our walking problems,always clean and tidy every day sometimes twice ,staff are very friendly and food is very good for most visitors you also have the option of all inclusive and privilege

Marie Green

Cannot praise this hotel and staff enough. We have stayed here for a month during Christmas and New Year fabulous fantastic experience. Looked after my sister and myself 74 years and 80 years nothing is a bother to them From service staff and entertainment. Would highly recommend to everyone.. if you can’t enjoy here you won’t know what you’re missing

Darren Whitehead

Arrived for a week in February Sun was out. Food was really good quality maybe slightly repetitive. But not a complaint. Staff were wonderful. Particular mention to dining room staff. Well done all We were half board but you can swap evening meal for lunch if you fancy a change and go out. Will be back X

Gre Kara

I had an amazing stay at this hotel! The staff were incredibly friendly and attentive, always making us feel welcome. The overall experience was fantastic—fun, relaxing, and memorable. We had a great time during our vacation, and everything was perfect in terms of service, cleanliness, and comfort. The only issue we encountered was with the elevators. They seemed to be a bit slow and sometimes overcrowded, which became inconvenient, especially during peak times. I think this is an area that could use some improvement for a smoother experience. Aside from that, I highly recommend this hotel for anyone looking for a great place to stay with excellent service and a relaxing atmosphere!

Pamela Gordon Smith

During my recent week-long stay at Iberostar Waves Bouganville Playa in Tenerife, I was thoroughly impressed by the outstanding service provided across every aspect of the hotel. From the beautifully maintained rooms to the exquisite dining options, every detail was thoughtfully designed to ensure a memorable experience. A special mention goes to the reception staff, Lidia and Nicole, who were super friendly and incredibly helpful throughout my stay. Their warm welcomes and attentive support added a personal touch that made the experience truly exceptional. Iberostar Waves Bouganville Playa embodies a commitment to excellence, creating an environment where guests feel valued and cared for at every moment. I can’t recommend this hotel enough – it’s a place where every detail matters, and every stay feels extraordinary.

Mira Palosaari

soundproofing in the rooms really bad. anyway, the rooms are a bit old and have seen their time. public spaces really clean. the food is really versatile and good. staff friendly and helpful. in the lobby there is an automatic ATM and an automatic machine for car rental (Avis), which is a really great thing.

Hannah Bainton

Beautiful hotel, right next to the beach. The pools and sun loungers are Beautiful and well kept. No rush to get a sun lounger. Went out about 10am and got one in a perfect location 👌 the staff are wonderful and attentive. My partner and I are vegan and are half board and we have not gone hungry. Will definitely be returning with the children. The kid facilities are fabulous :D do not hesitate to book!

Stephen Whiteley

Lovely hotel, has all the facilities for families, young couples and those of us that are matured in life. Staff are very helpful, polite, and welcoming. Food is very good indeed, a great choice each day for breakfast, lunch and evening meals. Great entertainment each night well supported. Hotel is having a closure end of January for a refurbishment, costing quite a few million euros, 7 months closed. It will be very impressive, I am sure once completed. Yes it's needed because it's a little dated in area's. Love the Adults only area for relaxing, quietness and swimming pool facilities on top deck floor 6. All in all it's a lovely hotel and not too far from the front if you like beach and sea areas of El Duque.. *****

Lucy Tosh

Just back from this beautiful hotel. The location is great, short walk to shops and beaches. The rooms are spacious, get cleaned daily and restocked with tea/coffee, and if you end up getting a front of the sea....well....the view is stunning, especially the sunsets. In the restaurant there is a lot of choices to suit every palate. Evening entertainment was fantastic and the day entertainment was so much fun, which brings me to the staff. The staff are lovely, so pleasant and nothing is too much bother. I'd like to give a special shout out to Maria and the rest of the animation team. Event though I took part in some games (and usually came last!), the laughs and craic was worth it. A huge thank you to everyone there. We will definitely be back! Oh...nearly forgot, there's a few pools to choose from, the slightly heated one was bliss!! Loads of sunbeds, and not over crowded! Highly recommend. L.❤️🏖🌞

Adam G

A great hotel! Very spacious, open design with beautiful plants inside and out. Lots of areas dotted around the place where you can relax or sunbathe. Amazing views from the top. The food is very good if you're on half board and the snack bar near the pool serves excellent food at lunchtime. The beach isn't far away and there's a handy bus stop outside.

Natalie Webb

Brilliant location, very close to shopping and restaurants and only a short walk to the beach. Excellent service. The pools are great, and I love that there is an adults only one which is more peaceful! Buffet breakfast is great as there literally something for everyone. My only critic is that the gym is looking a little tired, and I feel that there were not enough plug sockets in the room. In the modern world they would benefit from some USB ports. And an upgrade to the TVs - but whilst on holiday how many people stay in and watch it anyway!!!

R M

We stayed at this hotel for the second time with our 2 year old daughter. The hotel is great for families with toddlers, babies or older kids: very spacious, the staff is amazing, rooms offer enough space for younger more energetic members of family. We really enjoyed the proximity to the beach, heated children's pool, food for breakfast and dinner and music in the evenings. I don't think the animation team knows how to deal with younger kids (best for 5+), but they're nice and wish we'll. We were however sadly harassed by the neighbor guests who banged on our wall when our daughter was singing or playing in the room. Expect many many senior visitors in this hotel: most of them are nice, but there will always be a few who expect this to be a senior residence with no children around. As miserable as those people are - they can ruin your family's holiday.

Amanda Crawford

We stayed at the Sabila in January 2025 for one week. From the moment we arrived at the hotel until the day we left we were made to feel extremely welcome and we have nothing but positive things to say. The hotel is spotlessly clean, it is located close to the beach and promenade, is surrounded by some lovely restaurants and bars and is accessible for everyone. The food is plentiful, there is a good selection which is well displayed and caters for all tastes and food allergies. However the main thing that stood out for us was the staff. Every one of them was pleasant and helpful and there is no doubt that they all make this hotel so special. Sarah and Christian from the entertainment team were so lovely, funny and talented. They know how to have fun and make people feel good, huge thank you to them for getting so many people of all ages and abilities involved in the activities. The evening entertainment was very enjoyable , if it's not your thing you can still enjoy the atmosphere relaxing in the foyer with a drink. The rooms are tastefully decorated and the beds are extremely comfortable and draped in gorgeous Egyptian cotton bedding. The fridge and kettle / coffee maker in the room was a nice added extra. The pool area was beautifully laid out with sea views and plenty of sun loungers. It was kept extremely clean, had a lifeguard on duty and lovely staff to serve food and drinks throughout the day. We had a wonderful holiday here and would thoroughly recommend the hotel.

Claire Platten

We loved this hotel. Rooms are clean and comfortable. The food was fantastic and the staff were brilliant. Plenty of sunbeds for the late-comers too. Perfect for a winter sun break over the Christmas period. Top tip though, if you’re here for New Year’s Eve, bring a party outfit and decent shoes. I was left feeling very under dressed! Would definitely come back. Fantastic holiday.

Mary Alderson

2nd time here. Pure quality! I've never stayed anywhere with staff as friendly and helpful as this place. On arrival Michael at the door, remembered us. He said "ah you've come back! Welcome home" great start. Swift service at reception. Rooms immaculate and housekeeping keep it that way. Food excellent, so much choice. Waiters fantastic. Pool entertainment is great. Pool bar excellent, pricey but worth it. I can't recommend this place highly enough. We're here now and loving it. Also adult only. It's worth paying the extra for the luxury, I just hope their prices don't jump too high.

Regina F

The rooms were pleasant; however, one of our rooms, despite being the same category as the other, received no sun on the balcony throughout the day. The New Year’s Eve dining option was priced at €220.00 per person, including drinks, regardless of whether one consumed alcohol or not. This felt exorbitant. As a result, we canceled our half-board plan and chose to dine elsewhere for the remainder of our stay. While the food in the restaurant was good, it was not exceptional enough to justify such a price. That said, the staff across the hotel were consistently friendly and helpful, which we greatly appreciated. Overall, we had an enjoyable week, but I’m uncertain if I would choose to return to this hotel.

Kolbrún Ída Harðardóttir

This hotel is amazing ! Really comfortable, grate location, everything you can wish for is there for breakfast... and the last but not the least the staff is so welcoming, smiling and making sure you are there for a treat. I will definitely come back to this hotel later on. We had a large group coming together and the preparation from the hotel staff made the experience better than you can imagen. Again thanks for everything and see you soon again !

Scott Vaughan

My family and I stayed at Tagoro on a recent Christmas holiday trip to Tenerife. My children are 11 and 7, and found the provided animation/entertainment quite fun, they especially loved the random games/etc that were organized during the day around and in the pool area. We stayed for 11 nights and I (as a meat eater) found the food selection quite varied and tasty. Never got tired of the offerings. My wife, however, is vegetarian and felt slightly limited in options compared to the meat eaters...which is to be somewhat expected since it is an island vacation and there were many great fish options (but unfortunately, she does not like fish). This would be my only suggestion: to try to offer more varied options for vegetarians who do not consume fish. My children never had a problem finding something to eat and especially liked the ice cream/dessert bar offered in the dining area and outside/pool snack area. I found the resort very clean and staff friendly. Very easy to setup excursions through the property, as well as airport transfer. They also offered a shuttle to various parts of town on certain days of the week, which we appreciated. The walk to the ocean beach is not bad, although a bit of a hill for older people, but as an active person in my 50s I found it a breeze to explore the area and take walking trips to the beach/surrounding shops. Would definitely consider staying again, if ever in Tenerife!

Maria Treacy

Our family stayed here for 5 days, unbelievable standard of customer service, staff are very friendly and helpful. The food,drink, bar,pool, entertainment, rooms all excellent. Tanya and Andrea on reception were extremely helpful and kind. Lots to do, and many trips organised at hotel. Brilliant for all ages. The courtesy changing room and luggage room for late departure was perfect. Definitely highly recommend a stay at Tagoro family and fun resort.

megan

I stayed here at the end of January through to the start of February for a week all inclusive with my partner and 2 children (ages 5 and 7). We all thoroughly enjoyed ourselves, it was my partners and daughters birthday whilst we was staying here and the entertainment team went above and beyond to ensure they had a brilliant birthday! The entertainment team really do make the hotel they made our holiday so rememberable and we will definitely be back! Stefan and Andrew was both amazing at their job and amazing people they made our experience the best such lovely people! The food is also very good and varied so there’s stuff for everybody! The splash park for the children is great my kids never got bored. All in all an amazing holiday and we will be returning no doubt!

Hannah-Amy Tiley

We are a party of 9. 4 adults 5 children, we thoroughly enjoyed our stay in December, just before Christmas. It was very clean, staff were friendly enough! We had to double rooms which were plenty big enough! The pools was a bit cold but the children still managed to go in them! Food was good enough for us, always something to eat! Only downside it was a 15/20 min walk down to the beach! Obviously not the hotels fault!! The walk back up does take long but we grabbed a scooter! Highly recommend, and we will be back!!

Alison Jones

We stayed here for a week and have returned home from a fabulous week, the staff work tirelessly to make sure that the hotel is clean and well presented. The entertainment here was fantastic, Stephano and the team went above and beyond to make sure the children were entertained and happy. A great variety of activities and events throughout the day and night. The facilities were brilliant, always enough sunbeds, great pools and the kids pool particularly leant itself to a fun time for the children and a relaxing time for the grown ups!

Philippe Baert

Stayed at the hotel for a week. We thought it was fantastic! Pleasant reception with a drink and a cooling towel. The hotel has a very pleasant vibe, beautiful appearance and is very well maintained. Ideal location with direct access to the promenade. The room was spacious and was cleaned daily by the friendly maintenance staff. Breakfast incredibly good, everything was there. We loved the little details that set the hotel apart like the live music by the pool, the sunset bar and the gym with a fantastic sea view. Some points for improvement: The hotel must find a system to prevent the reservation of sunbeds at the pool. When we arrived at the pool after 10am, all the good sunbeds were already taken, even though no one was there. Water should be provided free of charge, now you could only take water in the gym. The prices for water in the minibar are exaggerated. All in all we had a wonderful stay, we will definitely come back!

Beppe Licari

My wife and I had a room on level 9 with spectacular views from sunrise to sunset. The bed is large and comfortable..slept really well. The choice of restaurants is excellent. We particularly liked the US themed one. It was Christmas time, and although the hotel seemed to be full up, there was always space by the pool, the gym and at breakfast time. The hotel is close to the promenade and we enjoyed walking both directions. Fantastic overall and would definitely go again and recommend to friends.

Andrea Sharples

Beautiful hotel , the bedroom/ bathroom were lovely and spacious. The furniture and furniture are stunning, the plants are beautiful, very up to date. The meals were superb, we were unsure whether to prebook the half board but we were so glad we did. We went up to the terrace every evening to watch the sunset, what a beautiful setting. The location of the hotel was perfect for us as we could access the promenade from the gate and go on some early morning walks. A very relaxing place to stay, all the staff from reception , bar, dining and house keeping very professional. The entertainment was excellent, great musicians, very stylish. We would return to this hotel.

Kamilla Kuramshina

Currently staying at the hotel. Whilst I love the design of the building, the garden, the pools and the plants, there are a few things which could definitely be improved. The first thing is the rooms, they are small and missing quite a few amenities.The second is the space and accessibility, be aware that there’s lots of stairs which is problematic if you are travelling with babies/toddlers, have problems climbing or are on a wheelchair. The third is some of the staff. We were turned away from American grill restaurant despite having a reservation. Simply because the staff didn’t wish to accommodate us 30 min earlier ( there were plenty of free tables). This experience has been extremely frustrating, we didn’t complain but this incident definitely ruined the experience in this hotel for me. I was also shocked by one of the bartenders at sunset bar, he literally screamed at me for no reason at all ( Victor if I recall correctly). Again I was super polite and just asked if I can go down with my drink ( due to stairs we couldn’t bring our pram to the bar). I wish the hotel does something to improve this experience. All other members of staff were really nice, particularly Ishaq and Amyen at the main restaurant, the bartender at sugar reef bar and the French bartender at Sunset bar. They made our stay super enjoyable and it was an absolute pleasure to meet such a lovely people. I wish I could put more than 3 stars, but unfortunately the restaurant incident completely ruined our overall experience. It really is a shame because we wish we could try the food there. It did look amazing.

Jim Fisher

Second time at Jardin Tropical and it was every bit as good as the first time around. Really nice hotel, great variety at the breakfast buffet . Food was excellent and facilities around the Hotel first class. Staff were always very pleasant and helpful. Nothing was too much trouble. Definitely recommend this hotel and will hopefully be back here before too long.

Mark Hirschel

Stayed here quite a few times now and always a great holiday and hotel. The location is amazing, and the grounds are beautiful and spacious. My wife is vegetarian so was a bit difficult options wise at the buffet, there was a small vegan section but would be great for some of the meat based options to be a veggie option as well. But staff and service has always been great. If I was to ask one thing, it would be to change the beachfront entrance hotel sign to something more modern as it’s looking very rusty and tired and does not give off a 4* feel. Not too bad if that’s the only negative thing I can say. Looking forward to being back soon. Oh and my son says your foyer is the nicest one he’s ever seen. 👍👍

Eve Kent

Very nice 4* star hotel. On the beach but the beach is very rocky and gravelly I wouldn't swim there but the hotel has 2 heated infinity pools which overlook the beach and make up for not being in the sea. There is a sand beach you can walk to 10min away along the promenade towards Costa edeje. Men have to wear long trousers to dinner in the evening and there is waiter service for drinks in the bar area. Rooms are good but no kettle so bring your own if you wanted to make drinks in your room.

David Hancock

Overall we'd recommend this hotel. It's in a quiet area with several good restaurants and a supermarket close by. The hotel has a clean, spacious feel with a large garden, excellent pools and plenty of sun beds. We were on a B&B package and enjoyed a hearty breakfast each morning. We were pleasantly surprised with the drink prices in the hotel and the food and drink prices in the local restaurants. The local beach is stoney but the lovely sandy Duque beach is only a short walk. A word of warning - don't book a standard room. They all face a building site and are close to the service entrance/road. The hotel made it easy for us to upgrade our room after one night to a sea view (well worth the money).

Anais Hendy

Overall had a lovely experienced. The rooms were very big and lovely. Cleaners always came in everyday to clean the room, gave you clean towels and everything. The only thing I would knock is the bathroom is slightly outdated and the hairdryer wasn’t the best but worked. The service was great, everyone was friendly and always on top of cleaning and clearing plates. Even the cleaners were very friendly as well as reception! Big variety for food, and I went with a fussy eater and they always had something to enjoy. Food wasn’t hot but it was buffet so I understand things can’t be perfect. The location was perfect, not too busy and a 20 min walk to a shopping centre. A supermarket is right outside the lobby which is great. The lobby is huge and usually has some sort of singer or someone playing an instrument in the evening. This is the 2nd time coming to this hotel and if I were to be picky, somethings we’d knock is there’s always been building work going on and is quite loud (Starts after 7am). We understand though that it needs to be done as they are busy all year round (we come in January) but no warning was given. Also you had to pay 2 euros for a day a kettle. Other than that, we enjoyed our time here!

Deborah Mcgoldrick

We stayed here in June. The hotel looks amazing. We were all inclusive. No kettle in the room €2 a day for a very small kettle. We paid extra for that hotel because it was next to the beach. It is but it's full of rocks. The food really was shocking. Never again. They just want your money from the moment you walk in the door.

Ian O'Regan Cazabon

What an amazing place this is. From the moment we arrived we were greeted by Corina and Gerardo who couldn't have been more helpful. The hotel is absolutely beautiful and modern. We stated in the 1 bedroom suite with whirlpool. The room was lovely. Island kitchen, huge balcony with 2 day beds and dining table. The bedroom was very spacious with a large wardrobe for 2. Taking our 2 year old they also provided a spare bed. They also have a soft play room with 2 really friendly child minders there who were always doing arts and crafts, making balloons and making the space much more than just a play room. There are far too many positives with this hotel to list but what really makes it are the staff. I wanted to make it a special occasion as I was proposing to my girlfriend and Camilla the guest experience coordinator was just fantastic. Whatsapping, and even came in on her day off to arrange the special occasion. Her and Gerardo decorated the full room with rose petals, champagne, chocolate and balloons. The also filmed us coming in and arranged music. Camilla made the experience so special for us. Having stayed in 5 star hotels in the past I always find guest experience managers to be very in your face and salsey but Camilla was so sincere and genuine. Her involvement in the proposal was just as special for her. She is an asset to the hotel. Gerardo who is just brilliant showed us up to the room and told us everything we needed to know about the location. Javier was brilliant with restaurant recommendations every night when we were stuck for ideas. There is a large hill leading up to the hotel from the town but the hotel have that sorted. They give you free taxis down to the beach and the shopping centre from 9-5. They have 2 unbelievable restaurants in Kar Bon and Char. Where we ate and were really impressed with. As well as the breakfast buffet. Great choice and the food was tasty. All round a 10/10 experience and we will definitely be back.

Katie C

Stayed at the Baobab Suites for a week's holiday to Tenerife in one of their Divinity Lago rooms (1 bed suite with a hot tub). Firstly, the view from our balcony was absolutely 5 star, well worth the money we paid for the hotel. It was amazing seeing the mountain range one side, and having a sea view the other side and especially nice looking at this view at night in the hot tub! We loved the breakfast boxes - would highly recommend getting those and eating them in your suite as it is all locally sourced products from around the island, super fresh, and amazing it is all included in the price. We did also visit the breakfast buffet a couple of days and that was good too. I wish there were a few vegetarian alternatives for the sausages/bacon but to be honest there was still plenty to eat and we didn't go hungry. For dinner options we went to the BB Lounge on our arrival day and ordered room service from them as well during the stay. I would say the food is okay, and we weren't too blown away by it. Staff were very friendly and accommodated when we wanted to make a meat dish vegetarian though which was nice. The room service cost of an additional 20 Euros for them to walk it round to the room is a bit steep in my opinion though. We had a hire car for the duration of our stay and they kindly reserved a spot in the underground car park for us. If you don't have a hire car, reception will call taxi's up for you whenever you need and they arrive promptly within a couple of minutes which is nice. For certain areas as well you can get a voucher for those taxi journey's to be free too although it seems quite a limited area as we couldn't get into central Adeje for free by cab. Staff were very friendly and helpful when we needed them to be, and there were nice little touches like local chocolates left on our arrival day and departure day and a local bottle of wine. We did have a few small issues whilst there though which has stopped this being a 5 star review. Firstly there is cleaning every day and fresh towels which is nice, however the floors can still sometimes look a bit dirty and the indoor sofa and all the furniture on the balcony did look a bit grubby and could do with replacing or deep cleaning. The hot tub was fantastic but the first day we got there we pulled back the cover to find the cushions were grubby but more importantly that there was a yellow bacteria line all around the tub. We raised this with reception and someone did come out and clean this for us and then did visit every day. On our final day there the hot tub did start to smell a bit damp which could explain how the cushions on it were grimy and that build up occurred, so I don't think the water is changed in there for the duration of your stay. Secondly, we had a couple of issues with the door lock for our suite. The first time this happened my partner had to run downstairs 3 times to reception as they didn't seem to want to send someone and eventually they did send a maintenance man up with us to take a look at the lock. Lastly, we booked massages at the hotel and we received on the day notice that they needed to move one of them due to a member of staff having broken her foot the day before and her colleague being completely booked out the rest of the day so they couldn't accommodate both. Completely understandable and we did manage to cancel these free of charge because we had plans the rest of the week so we couldn't quite fit them in. But I feel perhaps more staff in the wellness centre might have helped this situation and it was a shame we didn't get to experience them. Overall it was a special stay with a gorgeous view and we certainly miss it now we're back in rainy England. It is in a nicer part of Tenerife with great restaurants in La Caleta within a 5 minute drive, and close enough to be able to get to central Adeje without being in it so you get that separation. Would recommend.

Kirstine Farrer

Just back following a superb stay - it was by far our best holiday in Tenerife.All the staff helpful especially Corina and Marisa. Our Suite had spectacular view over the bay for the New Year fireworks display.

Stuart Jackson

We went here for our family summer holidays and had the best time ever. This hotel is just amazing and we didn't want to leave. Spotlessly clean, amazing food and the best staff in the world that make you feel like you're a rock star. Rooms are cleaned to perfection everyday and well stocked up with fresh towels, toiletries, tea, coffees and so much more. Outstanding view from our room which we had the suite with its own private pool and beach on our balcony and cannot recommend this enough for a touch of privacy and chill time for the family. The BB bar is fantastic too with amazing views also with the best staff in Tenerife that make you feel so welcome to serve you great food and great drinks which is also the same with the downstairs breakfast restaurant amazing staff and food with sooooo much selection of top class foods. At reception you have the most wonderful, welcoming, super friendly staff that are so helpful with any of your needs. Also a big shout out to Camilla ❤️ who is just the loveliest, most pleasant person in the whole world with the biggest brightest smile😁, a real joy to talk to every morning and made us all feel extremely special and is an asset to the hotel... I could go on and on about all the great things about the hotel, but you got to book it and get the full amazing customer experience for yourself. Hotel baobab is meant to be 5 Star we give it 6 star ⭐⭐⭐⭐⭐⭐. We look forward to coming to see everyone again, from the Jackson's @ TE 011.

Suzanne Willerton

A beautiful hotel now spoilt by late night noise from people racing cars on the roads surrounding the hotel. Clearly this is beyond the control of the hotel but it’s happened every night so far until 1/2am!

Tomasz Turzynski

Great place for kids with plenty of amazing activities organized by the hotel staff. The food is great with a wide selection of different kinds of meats, slads, soup, pastas and pizza. Many choice for deserts too, there are even ice cream for children. The hotel is clean and the staff works very hard to keep the rooms tidy. No insects inside which is quite unusual in tropical places and a huge plus. Direct entrance to the beach and spectacular sea view from the room. I would return to that hotel and recommend it highly to everyone for the family stay.

Nakul Madaan

We had an incredible 5-night stay at HOVIMA La Pinta Beachfront Family Hotel. From the moment we arrived, the hospitality was outstanding. Our son had a blast every night with the mini disco and other kids' programs – it was a highlight of his trip! The pool was fantastic, and the direct access to the beach was a huge plus. What really stood out was the amazing events team. They organized games and activities for both adults and kids throughout the day, ensuring everyone was engaged and having fun. We highly recommend this hotel for families looking for a memorable vacation.

Lilija Gaseniene

Wonderful hotel with an incredibly helpful staff in every situation. The rooms are clean, the food is excellent, and there are plenty of activities for kids. A huge thank you to the amazing animators, who made our stay unforgettable! Their energy, friendliness, and constant smiles created a fantastic atmosphere. Special thanks to Giorgia, Daniel, and David for their dedication and enthusiasm – you truly made our vacation special! The only small downside was some noise from the surrounding restaurants in the evening and at night, but this didn’t take away from our overall great experience in this hotel.

STEVEN TRAVIS

Amazing hotel. Super friendly and helpful staff. Everything kept so clean. Food was excellent and a great amount of choice every day. The entertainment staff were great, you could do as much or as little as you wanted, they put everything in to their job everyday. The hotel is right next to the beach and just a short walk away is another bay,although you don't really have to leave the resort. Can not recommend this place enough.

Debbie Ashbourne

This hotel is absolutely amazing. It's our second time here and we've already booked for next year. All of the staff are friendly and very welcoming. My daughter has absolutely loved kids club and all of the amazing activities that they have on throughout the day and night. We booked a one bedroom excellence room which has direct access to the pool area. You also get free coffee refills for the coffee machine and mini bar stocked up everyday if you are all Inc. Eva you are amazing and we love you. Thank you for everything.

Tivadar Limbacher

Mixed experience, definitely not 5* but also not too bad. Breakfast was quite good for example , and also the (free with half board but hard to reserve) Italian dinner was amazing (except the dessert). The views from most of the rooms should be good, we got the direct ocean facing... just wow, amazing. Pool area is also clean, nice, beautiful. The buffet dinner is quite bad, not worth it. Spa is pretty old and underwhelming. Spring mattress. Bathroom items low quality.

here's a review

Beautiful hotel with great food, but inflexible room service The Roca Nivaria Hotel impresses with its beautiful and well-maintained property and relaxing atmosphere. One of the highlights is the excellent food – as a vegetarian or vegan, there is a wide selection and many delicious options, which is not always easy to find! However, the inflexible room service was a downside. When we returned from an excursion at around 2:30 PM, our room had not been cleaned yet. Just a few minutes later, the housekeeping staff knocked and wanted to start immediately, leaving us with barely any time to change before heading to the pool. It would have been nicer if they had been more accommodating in this regard. Overall, it's a lovely hotel, especially thanks to its cleanliness, great location, and excellent food.

Ram Iyer

Day 2 of 6 of what has been a very disappointing experience. Small things that ruin everything else. Rude reception staff. Their inability to make things right when it has been fed back. No water replacement in the room despite a five star price tag. No water in the gym. Floodlights not being switched on despite players on the tennis court. Unfortunately negates the work of the nice people who do work here.

Andrea Crvena

We spent an amazing week in Roca Nivaria. Rooms are big, nice and spotless clean, beds/mattresses super comfortabl All staff was nice, especially restaurant and housekeeping staff. Food was super delicious! Pool area also spotless clean. We are happy that we found a place for calm and quiet holiday and we can’t wait to come back.

Tas Singh

To put it simply I had booked 2 rooms double standard for 2 Adults and 4 children and asked for them to be next to each other via the official website. Upon checking in to the hotel late evening, I was informed that my booking was incorrect and that for "legal reasons" my family cannot have 1 adult and 2 children in the same room and I would need to pay an additional £816 euros for an upgraded room double room supreme to accommodate us or leave. The hotels website does not reflect this whatsoever. I had showed the staff the website issues, emailed them screenshots after my stay and have been simply dismissed and refused the refund. The staff offered me 10% off the upgraded booking but this was a discount they already offer on the website for being part of the Adrian hotels free membership. After debating and young children getting irritated and hungry I just smiled and moved on to enjoy my holiday. Poor standards. Very poor website and hotel management have failed to to acknowledge their own websites error, completely ignorant to it. Its harsh but giving 1 star for horrid time at check in ruining my stay. In other news. I also waited for a porter to get my luggage check out which never came. Dragged my own bags to the reception in case they charged us. We were also refused on the last day when leaving to move my dinner to lunch instead as you need to be "all inclusive" instead of half board to do this. Facilities 10/10. Entertainments 8/10 - kids team exceptional but no real shows. The magician lady was amazing though and their were fantastic singers. Food 7/10. Lacks vegetarian/vegan options particularly at breakfast. Meat and seafood looked good if you eat it. Location 8/10 - its no costa Adeje but the free shuttle bus they offer to the sister hotel makes it better. Hotel staff didn't have a clue theirs free bus to Siam park in costa Adeje. Would i stay again? not after how i was treated at check in.

Robert Petković

Excellent breakfast and dinner in a good restaurant with a rich selection, which is the "least impressive" of the restaurants the hotel offers. The room is very good, with a nice bathroom and walk-in shower, and a large balcony from which you can watch the sunset. We didn't even turn on the TV, but we commend the two USB sockets on each side of the bed, which allowed all our electronic devices to be fully charged for a new day of adventures. Although it's above the road, traffic isn't heavy, so the room isn't noisy. The neighboring Hard Rock hotel produces more noise, but it's tolerable and doesn't disturb sleep. The hotel also has a garage from which you can easily access the rooms, so we didn't even see the reception except on the first and last day. The pools are excellent, heated and with salt water, making swimming quite pleasant even in February. We believe we'll return again, as well as visit other H10 hotels around the world. Disliked · We booked a king-size bed but received two regular beds placed side by side. We had two mattresses, two sheets, and two duvets, which were arranged very narrowly each morning, so we had to struggle to pull out the bedding and get into bed. After that, a "gap" usually formed between the two beds, which easily moved apart from each other. It definitely wasn't the king-size bed experience we expected, but if that's the only thing we can fault them for, then you know how good our stay was.

Lewis Barker

We had a fantastic stay at H10 Atlantic Tenerife in January for a week. From the moment we arrived, the staff were incredible — so welcoming and attentive, making sure we felt at home and had everything we needed. We went all-inclusive, and the food was top-notch. With access to three different restaurants, there was always something new to try, and the variety never left us feeling bored. Plus, the drinks options were plentiful, and it was a nice touch to have our minibar regularly stocked. Our family room was spacious, spotlessly clean, and well-equipped. The access to the balcony and the pools was a great bonus. The hotel itself was immaculate, and you could tell everything was well-maintained and run smoothly. A highlight was the free photographer service — we had a fantastic photo session with Jonas and his team, and the photos were beautiful. The underground parking was secure and convenient, and the hotel’s location was ideal. It was easy to get to from the airport, and we were able to take plenty of walks with our pram, with lots of family-friendly areas nearby for exploring. The gym and wellness spa were also excellent, and we enjoyed some wonderful massages during our stay. Overall, we would highly recommend H10 Atlantic Tenerife to any family looking for a relaxing, well-managed resort. We’ll definitely be booking again for our next trip!

bronagh o Connor

We had a super stay here - the staff are so great - always friendly, professional and helpful. Carlos on reception was so kind and fun. The hotel is gorgeous - our 3 small kids had a great time in the pool which was really warm. Food was delicious and there was a great variety. Highly recommend - we will defiantly be back.

Genevieve Porter

We LOVED our stay at H10 Atlantic Sunset and would recommend and return. The hotel is modern, spotless, and very baby-friendly. The architecture and interior design is beautiful. The buffet was a real highlight —fresh, varied, and delicious— the pool bar offered complimentary still and sparkling water during the day. The staff were warm and friendly, and the hotel felt spacious yet easy to navigate. Our minor issues were the loud music from the nearby Hard Rock Café and the beds and pillows, which could be more comfortable. But overall, fantastic!

David Bylund

Handsome modern resort, great setting, superlative staff. We chose the Atlantic Sunset resort to celebrate an anniversary. We just wanted to relax, enjoy the sun and warmth, and eat good food. Mission accomplished! We chose the Privilege option in order to have access to a specialty restaurant and the rooftop infinity pool that overlooks the sea - and the choice was worth the extra cost. The check-in process as well as responding to our various questions were all handled in a relaxed, efficient, personable manner. Our room was a junior suite with lots of space and a generous balcony from which we enjoyed a sea and land view. While we favored the rooftop pool, there were a few other very nice pools as well. The so-called Privilege restaurant offered a lovely fine-dining menu, and the staff were terrific. The standard buffet restaurant was spacious and full of fairly typical buffet options. The menu of the poolside cafe is rather limited. We had hoped to dine at the Japanese restaurant but it was fully booked by the time we arrived, and open only two nights a week (we visited outside of peak season). There’s a large Hard Rock Hotel complex just across the little bay which, at certain times, shared its loud music playlist a bit too much. There are mostly other hotels and apartment buildings in the immediate neighborhood, but there is some pleasant retail too, and a very nicely landscaped waterfront promenade. We were very happy with our stay because our goal was to relax in a nice resort.

Jakub Kolář

As mentioned in previous reviews, the security staff at this hotel is not particularly welcoming. My family went ahead to the bar, as it has a great reputation. They were not hotel residents, but visiting the bar without being a resident had never been an issue in previous years. I arrived later than my family, dressed appropriately in a sweater and dress pants. Unlike them, I was stopped by security and asked what I wanted. I politely stated that I was going to the bar, but I was told that it was for residents only. I explained that my family had just entered and that they were not residents either, so I didn’t understand why I was being denied entry. The security guard then told me that someone from my family had to come and get me. Eventually, they let me in. Once inside, the staff was excellent, and the drinks were fantastic as always. However, I find the security’s approach confusing and frustrating—lying to me and forcing older family members to come down the stairs just to escort me in, as if I were a child. I don’t believe this is the first unpleasant experience with the security team, and I think a solution should be found. I would love to visit the bar again, provided I am not unfairly denied entry next time.

david ensor

I have stayed here before but I was not happy with our room G220 as I explained on leaving. There was a waterfall outside the room which was very noisy until 7pm, but much worse was the bathroom had a bad smell of drains. We were only staying for one night so I did not make an issue of it, but it is just not good enough in a five star hotel. When we stayed before our rooms had a much nicer outlook so that was a disappointment as well. Our bags never came to the room either and we had to go to reception (after 2 hours) to request their delivery to room- again not good enough. Bar good and breakfast too.

Trendsundzeitgeist Skippy (skippy)

Alles nur vom Feinsten. Die Lage, der Pool und die Zimmer. Die Sterne sind gerechtfertigt. Just a beautiful place to stay. Although the area around it is very crowded, this place you can enjoy peace and quiet,a nice drink, great food and fantastic service. It’s a five star hotel that has earned every star. Especially mentionable is the staff, especially the reception who will help you with everything you need.

Lisa Walker

We are currently day 4 into a week stay at this hotel , I'll start with the positives , beautiful grounds and hotel is kept immaculately clean in all areas . The staff are all incredible, very hard working and nothing is too much trouble. The rooms are spacious, clean but a little outdated. The food is in our experience pretty average and very basic /bland compared to other destinations in the world we have travelled too, but it's plentiful and something different to choose from daily if your used to very basic ,unflavoured food,personally we don't really like a buffet evening meal and we presumed they would be a couple more dining restaurants included in the full board package we booked so this is a little disappointing. We have had to eat out at other restaurants as we can,t face eating the same bland repetitive cheaper option food.The charge of water with meals is confusing, understandable other drinks charged but water should be included with meals with no extra charge as it is in most other destinations. In hindsight we wouldn't have booked the full board option as we are what you call very big foodies and have eaten all over the world so we are disappointed with the overall food quality. The pool area is gorgeous ,but so so quite even a very quite bit of background music would make it feel less like a library, just feels a bit lacking in atmosphere. After reading reviews before we arrived then arriving we have come to the conclusion that a good majority of these reviews were written by an older clientele. We are alot younger in age to the majority of guests and so therefore think that the hotel description should have a caption stating fantastic hotel for over 60years of age , as it would be more suited to that age group unfortunately we are a younger age group and it's definitely not a hotel catered towards the younger age groups. Maybe if this is stated in the description then we wouldn't have been misled by all the reviews. If it was a loud over 18,s holiday then the description would state that and we definitely wouldn't book that either.Nothing against anyone of the older age group but it is very misleading towards visitors who are not in that age bracket. The price of the full board package we paid doesn't reflect with the experience we are having and it's been very costly for this type of holiday. Also paying extra money to use the spa which is part of the hotel is ridiculous and very greedy.Never in 30 years plus travelling have we had to pay extra for a spa area in any hotel around the world .Unfortunately I think we have choosen the wrong hotel in the area for our personal needs which could have been avoided if the description and age appropriation was clearly stated in reviews , misleading to say the least . We will try and enjoy the rest of our stay but unfortunately we won't be one of the many guests who return 8,10,14 times . This is our honest opinion and hopefully a clear one in helping other guests choose the right hotel for them. Thankyou so far to all the amazing hotel staff , you all do a fantastic job keeping the older generation especially happy , hence why they obviously return year in year out ,it's just not the right hotel for us , we like a little bit more going on we,re not ready to retire just yet.

chrish

Came here for a couple of days of pre-xmas sunshine and relaxation. Absolutely beautiful place and in a perfect location. Staff were very welcoming and attentive. We arrived early, before the check in time, and were given drinks and a snack at the bar while we waited. Our room was in the best spot, overlooking the pools and beyond at the sea, with our own private terrace which had the sun all day. The room had everything you would need, hairdryer, tea and coffee making, water, robes and slippers (though one robe had a torn pocket), toiletries- I personally prefer them in individual bottles with the ingredients listed so I can check for harmful chemicals. Unfortunately these were in dispensers, so I had no idea what was in them and could not try them. I've marked a star down for this, I understand the desire to save on plastic and cost but for the price of the room I still expect individual toiletries. I had annoyingly twisted my ankle on the journey over and it was no trouble to get a huge bag of ice from the staff to help with the swelling. We also asked for more coffees for the room which were brought quickly. It would be nice if they had decaff tea already in the room too. We had dinner and breakfast in the buffet restaurant and there was also the option of having freshly made dishes with a chef ready to prepare an omelette or baked fish etc if you wanted. There was so much choice of starter, mains, deserts and cheeses etc, every dish was well presented, and the whole area was immaculate. If we had stayed longer we definitely would have tried a meal at the a la carte restaurant on site, perhaps if we go back next time.

Barinov Mihail

This hotel is in an excellent location near the beach, yet it's very quiet and slightly removed from the most crowded areas. The property is large, with several heated swimming pools and a saltwater pool. There are plenty of sunbeds, and I never had trouble finding a free one. The pool bars are fantastic, offering great service with very attentive staff. I chose the half-board option and highly recommend it, especially for the dinners, which featured a fabulous selection of meals and desserts. However, one downside is that all drinks during dinner come at an additional cost, even tea or water, unless you choose the all-inclusive option. That said, I can’t recommend the all-inclusive package due to its high price. I stayed in a duplex suite—a lovely two-floor apartment with a bathroom, toilet, and balcony on each level. While the furniture is somewhat outdated and could use renovation, the suite was overall very comfortable and enjoyable. Every evening, the hotel offers live music and entertainment shows, some of which were quite impressive. Overall: A very nice hotel with excellent service, a great location, and delicious meals.

ComptonAcres James

Great hotel. Location really good. One Swimming Pool heated which is a must during the winter months. Rooms well appointed. The double side sea view was good. Service excellent, and the entertainment laid on in the evenings was brilliant. The bands, singers, and entertainment team all great. Kids club great too. Was nice to just sit back and enjoy. Drinks quite reasonable I thought for a 5 star hotel. They definitely do a great job keeping everyone happy and entertained. Food;, plenty of variety and great quality in the buffet. Tried the Italian restaurant on site, really great. Would definitely go back.

Grainne O'Doherty

had the pleasure of staying at The Anthelia for 6 days for some winter sun. The hotel is absolutely fantastic - great location and great service. All the staff went beyond to make guests feel relaxed and looked after. Some staff stood out though and in particular Ramiro and Michaela - thanks guys for such a memorable experience. Look forward to seeing you guys again in the future. Don’t miss out on the chance to stay here if you are planning a trip to Costa Adeje. Five stars all the way

Olivia Vipond

The iconic hotel never fails to impress! Been coming here over the past 30 years and still can’t be beaten! Tried a few other hotels just for a change but always return to Gran Anthelia The bar staff are exceptional make you feel so special and bend over bed backwards to make your evenings so special! Thank you to you! All staff overall are incredible! Food & Dinning experience is fabulous! A True touch of class!!!

John Fagan

Stayed here for 8 nights all inclusive at the end of January and it was perfect. Great choice of drinks included. All of the staff in bars and restaurants were friendly the service was excellent. Particular call outs for Erica and Joanna at Bar Buritto, Ines and Nestor in the main bar, Jaime at dinner and Melissa’s welcome to breakfast. Would book again.

Julia Burg

From the arrival to the departure, everything went perfectly. The rooms was great, the staff had been smiley and helpful everywhere and the outdoors are just fab! If you have kids I highly recommend the kids club. I am only dreaming to go back!

Viktor Grek

Overpriced and Outdated with Rude Service I recently stayed at this hotel, expecting a luxurious experience given the extremely high prices. Unfortunately, it was a major disappointment. First, the hotel’s equipment and facilities are incredibly outdated. The furniture looks like it hasn’t been replaced in decades. The worst part, however, was the service. The receptionist, Irene, was particularly rude and unhelpful, treating guests as if they were a burden rather than valued customers. Instead of making the stay pleasant, she made it frustrating. For the price this hotel charges, you can find far better options with modern amenities and professional staff.

Kara McDade

When i say this place completed my honeymoon, I truly mean it! This resort treats you like family, their service is incredible, their energy is always positive, and their food is AMAZING! They help you make reservations each day, we tried pretty much every restaurant they have on here with most of them being Michelin experiences! We initially only booked 2 nights for the start of our honeymoon before heading north for a few days, then last minute we cancelled our tail end of the trip stay to stay here again for 4 amazing nights. We cannot recommend this place enough. You will feel part of their family as soon as you walk through the door. Thanks again for the amazing experience, my husband and I are truly grateful and we will certainly be back in the future!

Lauren Hamer

THIS PLACE IS A SCAM!!!! 🚨🚨🚨🚨🚨 Do not book!!! Please if you love your family or whoever you’re traveling with, save your money for a proper hotel. I am here now and I am furious. This place feels abandoned. Pools are dirty and freezing. Insane. I will update this with further details. The management was helpful and tired to correct the issues but you cannot correct that this is a old, run down property with tiny “suites” and is INSANELY OVERPRICED. Images on the website are NOTHING like the property in person!!!! I will be adding to this review including pictures.

Noè

My stay at Grand Hotel Bahia del Duque in Tenerife was absolutely perfect. From the moment I arrived, I was immersed in an atmosphere of pure luxury, where every detail is thoughtfully curated. The resort itself is a paradise, with beautiful gardens, stunning views of the ocean, and pools that seem to blend seamlessly with the horizon. One of the standout features is the variety of restaurants there’s truly something for everyone. Each meal felt like a special occasion, with different cuisines to explore and flavors to indulge in, making dining one of the highlights of my stay. The staff at Bahia del Duque are exceptional. Always attentive and ready to assist with any request, they made sure everything was flawless. The reception team was especially impressive, handling everything with professionalism and a welcoming warmth that made me feel truly taken care of. If I could offer one suggestion, it would be to improve the soundproofing in the rooms. While the stay was wonderful, a little more sound insulation would elevate the experience to an even higher level of comfort. Overall, Bahia del Duque is a resort where luxury, exceptional service, and beauty come together perfectly. I can’t wait to return for another unforgettable stay!

Tony Robinson

My partner and I had a great time. We were also here last year following recommendations from a friend. The hotel has a great atmosphere, the entertainment is absolutely the best, led by the amazing Micky and Aldo, the staff are extremely helpful and friendly. Food was good, the sun beds need a mattress, as they’re not very comfortable, but we loved our stay and will be back next year for more winter sunshine.

Susan Giesecke

Just back last night from a lovely chilled week of winter sun. Hotel is immaculate, staff are friendly and always work hard. Food was ok but maybe we’re just fussy eaters. Entertainment was fantastic, especially the night from the entertainment team. Big shout out and well done to them all (the tall guy was absolutely superb!). Our only downside were the beds - you could feel every spring but we didn’t report to reception. Location is great with only a 20 minute transfer. Didn’t venture much out of the hotel as we like like to sunbathe. All in all a great week was had.

A A

The hotel itself is quite good – great location, tasty food, and clean rooms. However, there is one major downside: if you arrive with a rental car, be prepared for an unpleasant surprise. The hotel parking lot is empty, yet they refuse to let you park there. Instead, they direct you to a public parking lot about half a kilometer away, forcing you to walk back with your luggage or shopping bags after a long day of traveling. Thus employees cars are parked without a problem there. On the first day, they claimed it was due to roadwork. The next day, the roadwork was finished, but their policy remained the same. Is this acceptable for a 4-star hotel? What if I were traveling with an elderly person or someone with mobility issues? Would they also be expected to take this unnecessary walk? It’s disappointing because this kind of absurd and unreasonable policy ruins the overall experience. If you plan to rent a car, think twice before booking this hotel.

david lane-godbold

Return visit from last year, cleanliness and staff great very friendly. Food was still good but notably not as good as the previous year. Entertainment team great but the live acts were poor, last year residents at the 5 star hotel opposite were leaning off their balconies also enjoying the entertaining atmosphere but not this year. We may return but we have deep concerns about the emphasis of the excellence package and it's dominance for the coming season as we don't like the them and us ideology. The room was perfectly serviced and cleaned but somewhat tired, beds comfortable poolside as requested so no complaints, air conditioning fine. Enjoyed our holiday staff were fantastic thanks.

Lynda Mayo

Friendly staff. Tui representative very informative. Hotel and Rooms cleaned to a good standard. A variety of food on offer. Location good. Entertainment good but too loud some evenings. A separate quieter room would have been appreciated. Surprised to be charged for use of safe in the room. On arrival we disembarked from the coach and because the road to Hotel was being repaired we walked to Hotel, one of our party had previously been to Hovima otherwise we would not have known where to go as there was no indication from the driver.

James Bland

At first, I was a little bit disappointed that the staff didn't show us to your room. However, we did get a complimentary drink on arrival. All the staff made a fuss of our 2 year old daughter, and of course, she loved the attention. The cleaning staff were particularly lovely to her. Breakfast was one of the best I've come across. So much variety, all fresh. We particularly enjoyed the different fresh juices that were available. There is so much to do at this hotel, that children and teens would never get bored. Our daughter enjoyed the kids disco, but it was a little late. Only problem is that the hotel is so big, it can be a bit frustrating if you had children of a different age. Ie the slides are on a different level from the family pool. We loved it and would go back, especially with the grandparents! Thank you GF Victoria for a lovely holiday.

James Quinn

Fantastic hotel. Excellent services and very family friendly. We will be back for sure. Loses one star due to poor attitude from some front desk staff who made our request for a room change due to noise difficult. We are grateful for the room change but suggest that improvements could be made in how such requests are handled. Otherwise first class.

Julia Lomakina

It’s a nice hotel, but not 5 stars. Staff is friendly & attentive. Food in the buffet restaurant was very good, both breakfast & dinner. The most disappointing was our room: there was no hot water pressure, it was nearly impossible to shower (especially wash hair) and the sofa in the room was really dirty, all stained. Also there are no blackout curtains which is an issue when travelling with children. There was also occasional strong smell of sewage both in the room & pool area. Overall the hotel is good, solid 4 stars.

Amanda K

Rooms are tiny really struggling being a family of 4 in a senior suite. No mini bar, milk / coffee not replenished. We’re here for Christmas and there is no special Christmas dinner. No festive atmosphere. Too far from the beach. Pools are on all different levels so tricky with kids. Drinks expensive, no happy hour or festive treats. When you do order a drink the cava glass is half full, no complimentary crisps or nibble. Definitely without a doubt not 5 star.

Poppy-Bethany Cookson

Flawless stay. From start to finish. Honestly cannot fault this hotel. Clean, house keeping 10/10 and amazing kids club - they were fantastic. Special shout out to Juan too - he was so good with our girls, always had a smile on his face and nothing was too much to ask. We will be recommending this hotel to everybody and can’t wait to visit again!

Grayson

Our stay was simply fantastic, exceeding all of our expectations. From the moment we arrived, the staff went above and beyond to make us feel welcome. Their warmth, professionalism, and attention to detail were remarkable. We would especially like to mention the exceptional service and assistance provided by Nelly, Ismael, and Helena, who truly made our experience unforgettable. The rooms are pure luxury, spacious, beautifully decorated, and with every detail meticulously considered. The bed was unbelievably comfortable, the bathroom felt like a personal spa, and the views from our balcony were breathtaking. It’s the perfect place to unwind and enjoy true comfort. The hotel’s restaurants deserve special recognition. Every meal was a delight, with dishes that were both creative and delicious, showcasing top-quality ingredients. This hotel completely won us over. It’s the perfect combination of luxury, comfort, and outstanding service. We’re already looking forward to our next visit and highly recommend it to anyone seeking an extraordinary experience!

James Whitehead

Outstanding stay hosted by wonderful, charming staff. Couldn’t fault a single thing, and whilst expensive, it is worth it. This was our baby moon and they were incredibly accommodating including adjusting the tasting menu at San Ho. Can’t wait to come back!

Jackie Gant

Possibly our 10th visit to Royal Hideaway Corales & as always a superb experience. The suites are well designed, luxurious as well as practical. All aspects of service are exceptional, I have never encountered anyone without a smile. The daily exercise classes are a highlight for us as the water is kind to older joints. Olga is a wonderful instructor who teaches with great music & a joyful attitude. There’s a schedule every day with something to suit all abilities. Virtually everyone we talk to has been here before which says a great deal about the quality of the hotel.

Graham Pickett

This was a fantastic experience with excellent service aligning with a magical hotel and location. We could not have asked for more. Everyone in the service team just can’t do anymore for you. Definitely exceeded our expectations on all counts. The real test for this hotel has also been passed! We will be returning!

Iain Kerr

Beautiful hotel and location. All round service is excellent. With five restaurants, three with Michelin stars there is plenty of choice, but with the exception of Nao you need to book well in advance. Nao has themed buffet every night with extensive choice, but this remains pretty much the same every night with only a few dishes changing. The food is good, but greater variation would help. Breakfast is excellent, lots of choice, with friendly, attentive staff. My wife enjoyed the spa, eccellent massage and facial.

Alyson Amrita

Best hotel experience of all time! The hotel is absolutely stunning. It's right by the beach which is great, and the staff is next level. We spent a few days here for our honeymoon and could not have had a better experience. 1000000% would recommend. It's tranquil, gorgeous, fun, and just plain lovely.

Tom

This hotel is truly a paradise on earth. Over the years, we’ve stayed in several highly-rated hotels in Tenerife, but none can compare to this exceptional gem. From the elegant colonial-style rooms to the absolute tranquility and breathtaking views of the turquoise-blue ocean and the finest beach in southern Tenerife, every aspect is perfection. The restaurant’s cuisine is nothing short of exquisite, and the hospitality is unmatched. Tiziana and Alejandra, in particular, went above and beyond to make our stay as delightful as possible – their warmth, care, and attention to detail were truly extraordinary. Words cannot fully capture how exceptional this place is. We’re completely hooked!

mike barratt

Just fabulous. Had a junior suite..huge with massive balcony .staff are fantastic and so friendly and helpful .food great..pool warm and huge and really appreciated the adults only quietness. Perfect for a winter sun break.

gillian windett

Another fabulous stay in this lovely hotel. I have now been here several times and it is just perfect for my personal wellness mini break! Everything about the hotel works brilliantly.. the lovely staff (Tiziana and the team are warm, friendly and just so helpful); the location; the sea view suites; food/drink; pool and lovely spa. And it is perfectly placed for a nice walk along the paseo into La Caleta.

Noelani Sanders

Love love love this hotel! One of the best hotels and experiences I’ve had while on vacation. Prosecco upon arrival and lunch vouchers to the pool bar while we awaited for our room to be ready. The breakfast buffet was impressive, with various, meats, spreads, cheeses, breads, fruit, drinks, unlimited mimosa and Prosecco etc. Staff was very professional, friendly and the premises was spectacular and clean. Spent my birthday here and they made sure to make it special. I will surely return.

Gillian Tiltman

This hotel is amazing. We have a villa room with a private pool (I am staying here with my 7 year old daughter). The room is really amazing. We are not doing any cooking but having the kitchen is great as well as the washing machine and dryer. The private pool is AMAZING. The staff are also brilliant, everyone is super friendly and helpful. The breakfast is so nice and the restaurants for lunch and dinner are great too. We can’t wait to come back, it’s just perfect. Special mention for Justyna at breakfast, she’s a super star. Thank you so much.

filip caesemaeker

Our stay at this hotel was nothing short of exceptional. From the moment we arrived, the service was impeccable—attentive, friendly, and truly dedicated to making our experience unforgettable. The hotel is situated in a breathtaking location, surrounded by stunning scenery that adds to the overall sense of relaxation and luxury. Whether you're looking to explore the area or simply unwind, this setting is perfect. One of the highlights of my stay was the outstanding breakfast. The selection was extensive, with fresh, high-quality ingredients and a variety of delicious options to suit all tastes. It was the perfect way to start the day. Overall, this hotel exceeded all expectations. With its perfect service, beautiful surroundings, and exceptional breakfast, I can highly recommend it to anyone looking for a top-tier experience. I will definitely be returning!

Lynn Nolan

This hotel is a jewel and whilst it is pricey I would comment you get what you pay for and here it is upmarket, relaxing,order and very clean. Having worked in hospitality with a major international hotel group I can honestly say the management should be very proud of their team members. Each and every member of staff was nothing but welcoming, courteous and helpful always going that extra mile to make our stay enjoyable. Our suite was outstanding and had everything we needed. With spectacular views and comfortable balcony furniture it was wonderful to relax and watch the sunset in the evening. We couldn’t fault anything at all - housekeeping went over and above to look after us. Food and drinks selection very good. Today it’s not often you are asked how you are enjoying but the team here have got it just right! Thank you so much for a wonderful stay - we will be back !

Bram Houben

Best hotel I've ever been to. The ocean view, quiet and secluded location on the island, the vast and delicious breakfast, and amazing rooms with everything you can wish for starters. But the personalised service you get here really tops it off. I had my birthday here and the staff made sure I wouldn't forget it. Thanks to Angy, I had a nice and thoughtful surprise at breakfast and in the afternoon. Unforgettable and wholesome experience!!

Julia Humboldt

We spent 2 weeks in February at the Royal Hideaway. What struck us right from the start was the extraordinary friendliness of every member of staff in the hotel. I would especially like to emphasize the service of Justyna and her team during breakfast, which was one of the best we have ever had in a hotel. The hotel offers everything you could wish for, especially excellent restaurants. We had a room with its own pool, which we enjoyed to the full.

Frankie Padron

From the moment we stepped into the Royal Garden Villa, we knew we were in for something truly special. The attention to detail, both in the elegant decor and the warmth of the staff, was beyond exceptional. Every corner of the hotel exuded a sense of luxury and care, but what truly set this place apart was the incredible team who made us feel like family. Fiona, in particular, left a lasting impression. Her kindness and thoughtfulness went far beyond what we expected, and she truly made our stay unforgettable. I mentioned in passing that I’d love to bring home a scent from the hotel for my mother-in-law as a keepsake. To our surprise and delight, when we returned to our room, there was a bottle waiting for us, a thoughtful gesture that touched my heart deeply. The dining experience was equally remarkable, with every meal being a celebration of exquisite flavors and beautiful presentation. The restaurant is a true culinary gem, and each bite was a reminder of the quality and care the hotel pours into every detail. The spa was another highlight — a sanctuary of serenity and relaxation, offering an indulgent escape that left me feeling rejuvenated and pampered. From the stunning ambiance to the impeccable service, Royal Garden Villa offered a truly magical experience. It’s the kind of place that stays with you long after you leave, and we can’t wait to return. It was, without a doubt, an unforgettable stay that exceeded every expectation.

adam

The staff are friendly but when something goes wrong, fall apart. I have visitied the hotel before. It has not changed in many years and is looking tired. The pool was dirty and the floors in the villa were also dirty (our feet were black) The tiles that make up the villa were chipped and broken in several places (not exactly 5*) The cleaners i'm not sure were doing much cleaning - Tidying yes but not cleaning - along the tops of the tiles in the bathrooms were thick dust. The whole place is tired and dated - It needs money spent on it and certainly does not justiify the high prices charged. We had a storm during our stay and communication from managament was non exisitant - There was a balcony that had been blown off from levels above - the whole place was torn through and our pool remained uncleaned for 3 days - enough was enough and we checked out early. Customer service at its finest - we was not asked on checkout why we was checking out several days early, actually to this day the hotel management did not bother to email asking the reasons why. We wont be returning, you can literally visit the maldives for the money this hotel charges. A holiday we are trying to forget and one we was grateful to get home early from.

Alex G

This is a truly amazing place to spend a few days with your loved ones. The villas are spacious are very well decorated. The hotel grounds are amazingly decorated as well, the gardens are lush and burst with plants of many kinds. Heated pools are a big W as well. Service was very good as well.

T D

Very difficult to overstate how perfect our stay was. Just the most lush and indulgent place imaginable. Expensive, yes, but when you spend a lot of money AND GET YOUR MONEY'S WORTH, it's worth it. The villa was beautiful, and the restaurant was wonderful, but the most pleasant surprise wasn't the bricks and mortar, but the STAFF. Welcoming, friendly, easy going but attentive. NOTHING was too much trouble. Just lovely people, from the room service to the housekeeping, to the wonderful restaurant staff. lovely! What a wonderful experience!

Roy Schijvens

We had a fantastic time at Royal Garden Villas! The staff were incredibly friendly and attentive to every detail, creating a peaceful atmosphere perfect for relaxing. Finding a cold bottle of cava in our room after our spa appointment was such a nice touch. I also highly recommend visiting Restaurante Jardín—it’s a must-try during your stay. Both make for a truly nice experience!

Larry Silverstein

Our butler, Valentin, was fantastic. Whenever we reported a problem with the room, he made sure it was quickly taken care of. When the mini-fridge didn’t have a beverage I wanted (Coke Zero), he made a trip to the market to get some (although I wouldn’t have asked had I known!). His level of service and friendliness was outstanding.

Osaki

Unfortunately I had to wait ~1h for check in as there were 3 before me and the couple that arrived after me got checked in before me as well (even though they informed the butler that I was there before them, but he straight up ignored it!) 😤 Room was spacious and clean (except for the ants in the bathroom). Though I don’t know how someone who isn’t super thin can fit into the shower. 😅 The food at Lagarto and Poseidón was great and mid at the other restaurants. But I had to remind them of my food allergies each time and even then I had to return some dishes because they forgot it in between, which tbh is a no-go at a 5 star hotel… Special shout out to my personal butler and the head waiter of Poseidón as they were the only ones who I only had to tell about my food allergies once. ❤️ If you have celiac disease I would avoid the buffet as the gf stuff is placed right next and in between the non-gf stuff making cross contamination a common occurrence. I also got glutened at Sea Soul… If you want to sleep longer than 9 a.m. put the do-not-disturb sign out the night before or staff will just come in as there is no way to lock the door with e.g. a chain. Looking the door from the inside with the knob doesn’t help as they will open anyways. For room service expect the food to arrive lukewarm, also the English from the person who picked up the phone was next to not understandable. The hotel location is perfect and most of the staff is super friendly but there are also working a few who clearly have no idea what customer service is. All in all I don’t know if I was just terrible unlucky or if 5 star hotels in Tenerife just aren’t on the same level as elsewhere? If you don’t have any food allergies/health issues the hotel will still be a decent choice just for the location alone.

Ian Tron

OMG What a place. Staff, Service, Location and overall feeling of your every need being catered for. It has to only be 5 stars as there is no option to add extra stars. One word, Quality!!

Gavin

We stayed for a birthday treat and what a treat. Thanks to Kim, Francisco and Jocelin for arranging and enhancing our stay. Wonderful hotel with amazingly comfortable rooms and a perfect sea view. But what makes it is the staff; we have been spoiled rotten and it's an absolute pleasure to meet people in hospitality who so very enjoy hospitality. Special thanks to Aramburu who went out of her way to look after us, and the whole team both at breakfast and during the day at the pool who are always friendly, always happy, always wonderful. We can't wait to return.

Carlos Almeida

Excellent hotel. It is a small hotel located in a large Iberostar Anthelia. Adults only. Personalized reception service. Very spacious room with a lounge with bar and minibar, bedroom, bathroom, and balcony. The hotel has two swimming pools, one heated and the other with a non-heated jacuzzi. It is the perfect restaurant/pool bar with friendly staff. Guests can have breakfast à la carte in the Mirador restaurant or dine in any of the hotel's 6 restaurants. The only negative points are the mobility limitations. Access to the Mirador restaurant is by stairs, and there is no elevator (I'm not a stair climber). Another point for those with some limitations is the height of the beds, which may be too high for some people.

Gareth Stingemore

I can not explain how grateful we are to Lydia and all of the staff at Royal River for an unbelievable birthday celebration for my wife. The lengths they went to were well beyond expectations, incredible decorations in the villa and the restaurant. I have traveled to over 50 destinations in the world and Royal River stands out as the best. Gracias Gareth

Tom Grygorcewicz

Absolutely phenomenal experience and amazing service! All the food has been beyond amazing and the spa is amazing too. Can’t really say enough great things about our stay here. The river in the back of your villa is super unique and fun. Always heated too so it’s consistently a good temp

Ian Bailey

Hands down the best 5 star resort we have stayed in. We are recently married and decided to spend three nights in Royal River post wedding. Royal river is exceptional from every aspect. We stayed in River villa 10 and despite our room being a wheelchair accessible room we still would not change a thing. The level of privacy, customers service and food options is outstanding! From the moment you arrive till the time you leave you are spoilt with exceptional service and atmosphere. I would highly recommend royal river to anyone who visits Tenerife! Worth every penny!

Love my Food

First impression stunning unfortunately the service falls short of a luxury experience. Absolutely not worth what you pay for. Having had the privilege to stay in luxury hotels this one in comparison is disappointing. - Receptionist checked us in, took us to our villa (wrong villa), brought our luggage only when we asked if someone could assist. All felt clumsy - had to specifically follow up on small details like wifi details, water for the room. Wasn’t slick - dinner took over an hour to arrive ( ordered burgers) others who had arrived after us were eating before we were. Had to chase - I’m a coeliac asked for gluten free bread / bun. Eventually my burger arrived with bread in the wrapper and it was a make your own burger. Really when I’m paying £50 for a burger? - no turn down service So yes first impression style but no substance.

Wojciech Abbas

Staff including manager don’t know anything about hospitality and professionalism. They give us wrong advise where to go, we have followed their instruction and that was a mistake. Pool in our villa was slippery from dirt, wasn’t clean for long time, they didn’t bother to clean our room or bring water. They had some excuses :) who cares. We’ve booked 4 nights but after 1 we decided to change hotel. And that was the best we could do, we have found something way better that royal river can dream about. Not recommending to stay there for anybody. You can find loads of better hotels in Tenerife.

Patrick Williams

I stayed at the villas for 3 nights. The villas are part of a very large complex that includes a hotel and several restaurants. What went well: The villas are outstandingly beautiful. The pictures don’t do credit to the experience. We asked for privacy and the staff accommodated us by giving us a villa towards the outer edge, no noise, no children and a private pool. We had a bottle champagne waiting for us as we walked in and they left a letter noting how I had been to other grand hotels (brand). We rented a car to drive from the airport and go to activities around the island, it’s a big island and taxis and Ubers are hard to come by. If you intend to do anything outside the resort area, I recommend getting a car. It is quite likely a car will have a manual transmission. The villas are managed during the day by a person in a separate reception area from the hotel itself. Rafaella is outstanding. I feel a bit bad for whoever is manning this reception because they are the 1 stop shop for all things. Need a buggy to get from one end of the resort to the other? Call. Room service? Call. anything going on? Call. And Rafaella is responsive. The staff overall are super friendly. The buggies are a nice way to get within the complex if you’re tired or tipsy. There are multiple restaurants and swimming pools. Throughout the day and evening are different free activities you can participate in, they are child friendly, like exercise events, magic shows, music shoes etc. Every evening you will receive a list of the events and weather report for the next day. Every day has tea time 4-6pm and champagne after 6pm, included in resort fees. The breakfast a la carte in the villas reception is quite good and better than room service. Some room service options leave to be desired, some are excellent (chocolate soufflé!). Kensei is a very good restaurant. Many restaurants are outside the main area, you will leave a gate by the main hotel if you walk down to the beach. These areas are much more crowded and serve the local hotels. If you want to go other pools, there are regular pools and a large salt water pool near the ocean and at the base of the main hotel. They’re very nice. Areas for improvement: The entrance is not obvious. You will come off the high way, go down a beautiful road, have to do a u turn in a weird spot, get to a gate without clear signs. You can’t drive around the resort, but parking is available in a small structure right inside the gate. Service loses a star because of the following: Whoever isn’t Rafaella managing the villas. We received coffee cups from the resort to take home, one was broken. We called, the person at the other end couldn’t have cared less. He was the one person on staff who didn’t go out of their way to surpass expectations. Communication regarding events outside the resort. Arnaud was responsive and did an excellent job organizing events in nearby towns (jet ski, fly board, paddle surfing, horse riding). He did a GREAT job connecting us with all the services and arranging payments. We showed up to the villa reception as instructed for our ride, 30 mins in advance for our pick up to the beach where we would paddle board, we had paid for 2hrs with a coach. We had to go to the club house in main hotel to sign documents (1-could have been done at villa reception when we checked in); we signed the documents, were told to wait outside the hotel. We waited, then asked for help. We were told to return to villas entrance. We saw people waiting and asked if they were for our paddle board event. No. We went to the villa reception, waited for the ride as instructed. We then asked for help, frustrated. We were quite late. Someone from the resort offered to drive us (remember the taxi and Uber situation is not ideal. He drove us to the gate in the buggy, spoke with people in Spanish, it turned out the van was for us and others. We lost 45mins of our 2hr event. (2- sign documents early, communicate clearly where to go for what and expectations on who is picking you up and where).

King K9

I was going to give two stars however google categorises 2 stars as ok and one star as poor and our experience was definitely the latter. Accommodation is meant to be part of leading hotels of the world programme however as other reviewers have noted, it certainly isn't. I was asked to send my long card number and expiry date via email, I should have had alarm bells ringing here, as this does not seem secure. Arrived nobody was available to greet us. We did not know where to go. When receptionist did arrive, she had to deal with another guest complaining. Then she was able to check us in but wrote my credit card number down on a piece of paper giving me serious concerns over their privacy policy and GDPR. They wanted paying upfront for the stay rather than at checkout, now I know why. The villa boasted a private heated pool which was far too cold to use, again as other guests have mentioned. The large bath was another facility in the villa that was broken and not fixed until day 4 of our stay. There were insects in the villa, cleanliness, maintenance and health and safety issues. See pictures. Not in anyway covid compliant, all hand sanitizing stations in reception / bar area of Las villas empty, all soap and moisturisers in toilets empty or broken, with a rise in covid cases, this is unacceptable. The hotel itself also had numerous slip and trip hazards. We waited 15 minutes for a table for breakfast one morning and over an hour for breakfast to be served. We had to ring reception three times or more in a row in order to get someone to answer and even then they didn't. Rarely was there any one on the bar at Las Villas, if you wanted a drink or at reception. The manager kept saying things had been fixed when they hadn’t. The manager was rude. I asked to speak to the general manager after I was getting nowhere with him. I received an email stating she would meet me at 10am. Dear Mr I talked to Mrs. and she will meet you tomorrow at 10:00 at Las Villas . Thank you very much Kind regards I checked with reception the night before where they meant Las Villas was and they confirmed so at 10am I arrived for the meeting, to be told by Jorge it had been cancelled because I didn’t reply to the above email. Really? After 15 minutes of waiting around the GM eventually turned up and stated that she had been told the meeting was not taking place, by whom I have no idea because it certainly wasn't me. Apparently it was company policy not to compensate even when they had admitted fault and that the service was not up to their usual and facilities which had been paid for were broken. This made absolutely no sense in my opinion, how can you charge for something that is substandard or broken? Several times I tried to make a formal complaint and asked for the companies complaints procedure however this was ignored on every occasion. This place offers zero value for money and having to go through the ordeal of actually complaining in the first place whilst supposedly on holiday and then to be treated with such little respect at a 5 star establishment was shocking. I have never been treated this way in any other 5 star property and it certainly did not live up to the expectation and service that they claimed. Staff are trying their absolute best, there is simply not enough of them. Management are seriously at fault and need some serious training on what 5 star service actually is and attention to detail. If you are going to book make sure you book via a travel agent / online travel agent so you have some recourse via a 3rd party as booking directly with this hotel should be avoided at all costs as they cannot care less about their guests and just want money money money. We checked out and moved to Royal River Luxury Hotel and oh my god, the difference was incomparable. Do not stay at Las Villas Bahia Duque and be disappointed, stay here instead and you'll be utterly amazed.

Alex Heighes

What this place is; It’s great fun with friendly helpful staff that delivers terrific family oriented holiday fun, pools, shows, variety of food, access to public beach (all Spanish beaches are public). What this place isn’t; Exclusive luxury for discerning international travellers who want to know they’re at the pinnacle of exclusivity. If you’re after good quality services and amenities in a central location, managed by great people, you can’t go wrong here.

Alex English

Love this place! We go back every year. Very luxurious with great service. The Michelin starred restaurant Nub is a highlight.

Samar S

We have stayed at the hotel before but this time at the Villas. Last time we stayed at Casas Ducales and it was exceptional. The villas are extraordinary in all aspects. The villa itself is utterly gorgeous. And the patio with bed and lounge chairs, and with your own private pool were extraordinary. We had a villa overlooking the Villas pool. We loved every aspect of it. The furnishings were beautiful and the bath, the biggest I have ever seen, was luxurious. All your needs are catered for, just ask, and they are met with kindness and friendliness. Very, very much a can do attitude pervades the atmosphere at Las Villas. They have a sheet and pillow menu. We opted for the silk sheets - exquisite. Breakfast is flexible - 3 options! The main hotel’s buffet, a la carte at the villas restaurant, or in your villa. We stuck to the latter two as the service and food was exceptional. The bedroom is heavenly, spacious and opening up to the patio and little garden of the villa. The mattress in the bedroom, on the patio bed and on the lounge chairs were the best I have ever slept / laid / sat on. It felt quite expensive at first during booking, but during our stay, we quickly came to realise that value for money was definitely there. Don’t hesitate!! Stay here.

Daniel A.

The rooms were clean and well-equipped with everything needed for cooking and dining. The service was excellent, and the breakfast was varied and of high quality. A washing machine would be a great addition for longer stays. Wifi was bad. The terrace was perfect for sunbathing and enjoying a drink, and the pool was lovely. Most importantly, the staff were considerate and ensured a pleasant holiday experience. Thank you!

M. Rebecca Longhi Riad

Excellent location, beachfront and close to all amenities. Rooftop pool with stunning views and a solarium. Car rental service available, as well as bikes upon request. It seems they are renovating all the rooms, and the new ones feel closer to a 4-star standard. The buffet is fairly varied, offering international options for breakfast and dinner. Evening entertainment in the lounge. Well-equipped for small children. The staff is amazing, always welcoming with a smile. A special thanks to Raul, Miguel, Maria, and Yulima for taking such great care of our little one!

Jill turner

Very central to everything one of the best locations to stay. Rooms nicely decorated and very clean. Breakfast is delicious a very good choice and isn’t too busy. Cons Basement rooms A level rooms lack light and have fencing up definitely worth an upgrade before you travel and ask for higher floor c, d or e One of the check in guys was fabulous and a couple of the restaurant and bar staff and cleaners lovely however one of the check in ladies was so rude and unhelpful. Would definitely revisit but only with a room upgrade Building work going on in daytime but doesn’t start to later and finishes early enough. Making all the rooms stylish and more comfortable

Alexander Stuart

Great location. Great views. Upgraded to half board, wish I hadn't as the choice and quality of the food was poor, and drinks weren't included with your evening meal. Not even water, which we had to pay for. Breakfast was fine with the usual mix of bacon, eggs, sausages, meats, cheeses, etc. Plenty tea, coffee, and fruit juices. The pool area is nice with plenty of sun loungers and parasols, and you don't have to worry about getting your towels down early as there's always sunbeds available.

Lee Wilkin (LC)

The apartment was freshly decorated. Spotlessly clean and well presented. The restaurant was good. If you want pie and mash go to benidorm. Mediterranean food but all very nice. Only downside is twin beds but we knew that when we booked.

John McCurrach

Didn't stay here but the Scotsman bar within the complex is worth a visit. We did a few times. Open to the public. The guys made you feel at home and welcome. The complex looks very clean and tidy. Get yourself down there

wendy hayes

We had a private apartment which was lovely,good situation.very clean,we didn't use pool area sunbeds need updating.we also didn't use pool bar,one of the guys was quite rude to my friend,she only wanted to ask him something,he said he was too busy,an elderly chap asked if he could get a drink,bar was shut for private party,he was also treated the same.needless to say we didn't go there. .we would definitely book apt again tho.

Lisa Williams

We stayed in a 2 bed appartment 23nd April- 2nd May 24. The location of the actual resort is perfect! 5 min walk to all amenities and beach. Parking was avaliable out the front (if your lucky to catch a spot) Supermarket local as well as Taxi rank. The resort of Yucca park is immaculate and very well maintained! Daily maintenence seen and pool is ideal. Very clean, plenty of beds with a pool table and bar facilities. The Scotsman bar is very friendly, reasonable priced and feels private. Toilet facilities on site also. Our appartment was facing the main road (mostly quiet) with a beautiful sea view from the main balcony. Second smaller balcony faced the sunrise and mountains. Good size rooms with one bathroom, contained all you would need including hairdryer, iron, washing machine, airers and addtional towels. We felt the room was a little tired and has potential to be more comfy with just a little TLC. Bedding was tired and old throws and cushions on furniture took away a 'cozy' feel. With a little spending on soft furnishings I'd happily give the appaetmant another star. Overall, the resort felt safe, and externally pleasing to the eye. We would return as it was value for money and ideal location!

Andrew Lockley

It's mostly privately owned, which means that the apartments are all of a different standard, as are the owners, and how they look after the apartment. I've been in 414, but the owners are really not helpful in the least. The apartment is clean, but no more than 1 or 2* Quite basic

Mark Henderson

Scotsmen Bar is great. Resort very clean. Internet good.Very Happy👍