chrish
Came here for a couple of days of pre-xmas sunshine and relaxation.
Absolutely beautiful place and in a perfect location. Staff were very welcoming and attentive. We arrived early, before the check in time, and were given drinks and a snack at the bar while we waited.
Our room was in the best spot, overlooking the pools and beyond at the sea, with our own private terrace which had the sun all day. The room had everything you would need, hairdryer, tea and coffee making, water, robes and slippers (though one robe had a torn pocket), toiletries- I personally prefer them in individual bottles with the ingredients listed so I can check for harmful chemicals. Unfortunately these were in dispensers, so I had no idea what was in them and could not try them. I've marked a star down for this, I understand the desire to save on plastic and cost but for the price of the room I still expect individual toiletries.
I had annoyingly twisted my ankle on the journey over and it was no trouble to get a huge bag of ice from the staff to help with the swelling. We also asked for more coffees for the room which were brought quickly. It would be nice if they had decaff tea already in the room too.
We had dinner and breakfast in the buffet restaurant and there was also the option of having freshly made dishes with a chef ready to prepare an omelette or baked fish etc if you wanted. There was so much choice of starter, mains, deserts and cheeses etc, every dish was well presented, and the whole area was immaculate. If we had stayed longer we definitely would have tried a meal at the a la carte restaurant on site, perhaps if we go back next time.
Ginge Gough
Excellent hotel in a perfect location. Staff were courteous, professional and always willing to help throughout the resort. We stayed in Masca 409 suite with panoramic views of the pools, gardens and the Fanabe beach. Our housekeeper Yayana, (think that's the spelling?) was excellent, and a special mention for Silvio on reception who couldn't have been more helpful throughout our stay. Overall, a terrific choice of hotel.
Lisa Walker
We are currently day 4 into a week stay at this hotel , I'll start with the positives , beautiful grounds and hotel is kept immaculately clean in all areas . The staff are all incredible, very hard working and nothing is too much trouble. The rooms are spacious, clean but a little outdated. The food is in our experience pretty average and very basic /bland compared to other destinations in the world we have travelled too, but it's plentiful and something different to choose from daily if your used to very basic ,unflavoured food,personally we don't really like a buffet evening meal and we presumed they would be a couple more dining restaurants included in the full board package we booked so this is a little disappointing. We have had to eat out at other restaurants as we can,t face eating the same bland repetitive cheaper option food.The charge of water with meals is confusing, understandable other drinks charged but water should be included with meals with no extra charge as it is in most other destinations. In hindsight we wouldn't have booked the full board option as we are what you call very big foodies and have eaten all over the world so we are disappointed with the overall food quality. The pool area is gorgeous ,but so so quite even a very quite bit of background music would make it feel less like a library, just feels a bit lacking in atmosphere. After reading reviews before we arrived then arriving we have come to the conclusion that a good majority of these reviews were written by an older clientele. We are alot younger in age to the majority of guests and so therefore think that the hotel description should have a caption stating fantastic hotel for over 60years of age , as it would be more suited to that age group unfortunately we are a younger age group and it's definitely not a hotel catered towards the younger age groups. Maybe if this is stated in the description then we wouldn't have been misled by all the reviews. If it was a loud over 18,s holiday then the description would state that and we definitely wouldn't book that either.Nothing against anyone of the older age group but it is very misleading towards visitors who are not in that age bracket. The price of the full board package we paid doesn't reflect with the experience we are having and it's been very costly for this type of holiday. Also paying extra money to use the spa which is part of the hotel is ridiculous and very greedy.Never in 30 years plus travelling have we had to pay extra for a spa area in any hotel around the world .Unfortunately I think we have choosen the wrong hotel in the area for our personal needs which could have been avoided if the description and age appropriation was clearly stated in reviews , misleading to say the least . We will try and enjoy the rest of our stay but unfortunately we won't be one of the many guests who return 8,10,14 times . This is our honest opinion and hopefully a clear one in helping other guests choose the right hotel for them. Thankyou so far to all the amazing hotel staff , you all do a fantastic job keeping the older generation especially happy , hence why they obviously return year in year out ,it's just not the right hotel for us , we like a little bit more going on we,re not ready to retire just yet.
Steve Wilson
Believe me this is a very nice hotel. Third stay in this hotel and we will definitely return. As always attentive staff, great food and lovely pool area.
Cannot fault it, yet again a very comfortable and enjoyable stay.
David Walker
Hotel is dated, not luxury, rooms are your typical Spanish room, terracotta tiles and old wooden furniture "nothing has changed in 50 years". Hotel is for age group 70+, so if your much younger look elsewhere. Food is average, entertainment is poor, but ok if your 70+, very, very boring hotel, there was a storm yesterday, well bit of wind and the hotel went in to lock down:) "CODE RED" to protect the older generation, must say though, Staff are amazing, thanks for your reply, you forgot to mention the disgusting food, bland cheap food! or the rubbish entertainment!
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