Jakub Kolář
As mentioned in previous reviews, the security staff at this hotel is not particularly welcoming. My family went ahead to the bar, as it has a great reputation. They were not hotel residents, but visiting the bar without being a resident had never been an issue in previous years.
I arrived later than my family, dressed appropriately in a sweater and dress pants. Unlike them, I was stopped by security and asked what I wanted. I politely stated that I was going to the bar, but I was told that it was for residents only. I explained that my family had just entered and that they were not residents either, so I didn’t understand why I was being denied entry. The security guard then told me that someone from my family had to come and get me. Eventually, they let me in.
Once inside, the staff was excellent, and the drinks were fantastic as always. However, I find the security’s approach confusing and frustrating—lying to me and forcing older family members to come down the stairs just to escort me in, as if I were a child. I don’t believe this is the first unpleasant experience with the security team, and I think a solution should be found.
I would love to visit the bar again, provided I am not unfairly denied entry next time.
david ensor
I have stayed here before but I was not happy with our room G220 as I explained on leaving. There was a waterfall outside the room which was very noisy until 7pm, but much worse was the bathroom had a bad smell of drains. We were only staying for one night so I did not make an issue of it, but it is just not good enough in a five star hotel. When we stayed before our rooms had a much nicer outlook so that was a disappointment as well. Our bags never came to the room either and we had to go to reception (after 2 hours) to request their delivery to room- again not good enough. Bar good and breakfast too.
Trendsundzeitgeist Skippy (skippy)
Alles nur vom Feinsten. Die Lage, der Pool und die Zimmer. Die Sterne sind gerechtfertigt.
Just a beautiful place to stay. Although the area around it is very crowded, this place you can enjoy peace and quiet,a nice drink, great food and fantastic service. It’s a five star hotel that has earned every star. Especially mentionable is the staff, especially the reception who will help you with everything you need.
Lisa Walker
We are currently day 4 into a week stay at this hotel , I'll start with the positives , beautiful grounds and hotel is kept immaculately clean in all areas . The staff are all incredible, very hard working and nothing is too much trouble. The rooms are spacious, clean but a little outdated. The food is in our experience pretty average and very basic /bland compared to other destinations in the world we have travelled too, but it's plentiful and something different to choose from daily if your used to very basic ,unflavoured food,personally we don't really like a buffet evening meal and we presumed they would be a couple more dining restaurants included in the full board package we booked so this is a little disappointing. We have had to eat out at other restaurants as we can,t face eating the same bland repetitive cheaper option food.The charge of water with meals is confusing, understandable other drinks charged but water should be included with meals with no extra charge as it is in most other destinations. In hindsight we wouldn't have booked the full board option as we are what you call very big foodies and have eaten all over the world so we are disappointed with the overall food quality. The pool area is gorgeous ,but so so quite even a very quite bit of background music would make it feel less like a library, just feels a bit lacking in atmosphere. After reading reviews before we arrived then arriving we have come to the conclusion that a good majority of these reviews were written by an older clientele. We are alot younger in age to the majority of guests and so therefore think that the hotel description should have a caption stating fantastic hotel for over 60years of age , as it would be more suited to that age group unfortunately we are a younger age group and it's definitely not a hotel catered towards the younger age groups. Maybe if this is stated in the description then we wouldn't have been misled by all the reviews. If it was a loud over 18,s holiday then the description would state that and we definitely wouldn't book that either.Nothing against anyone of the older age group but it is very misleading towards visitors who are not in that age bracket. The price of the full board package we paid doesn't reflect with the experience we are having and it's been very costly for this type of holiday. Also paying extra money to use the spa which is part of the hotel is ridiculous and very greedy.Never in 30 years plus travelling have we had to pay extra for a spa area in any hotel around the world .Unfortunately I think we have choosen the wrong hotel in the area for our personal needs which could have been avoided if the description and age appropriation was clearly stated in reviews , misleading to say the least . We will try and enjoy the rest of our stay but unfortunately we won't be one of the many guests who return 8,10,14 times . This is our honest opinion and hopefully a clear one in helping other guests choose the right hotel for them. Thankyou so far to all the amazing hotel staff , you all do a fantastic job keeping the older generation especially happy , hence why they obviously return year in year out ,it's just not the right hotel for us , we like a little bit more going on we,re not ready to retire just yet.
chrish
Came here for a couple of days of pre-xmas sunshine and relaxation.
Absolutely beautiful place and in a perfect location. Staff were very welcoming and attentive. We arrived early, before the check in time, and were given drinks and a snack at the bar while we waited.
Our room was in the best spot, overlooking the pools and beyond at the sea, with our own private terrace which had the sun all day. The room had everything you would need, hairdryer, tea and coffee making, water, robes and slippers (though one robe had a torn pocket), toiletries- I personally prefer them in individual bottles with the ingredients listed so I can check for harmful chemicals. Unfortunately these were in dispensers, so I had no idea what was in them and could not try them. I've marked a star down for this, I understand the desire to save on plastic and cost but for the price of the room I still expect individual toiletries.
I had annoyingly twisted my ankle on the journey over and it was no trouble to get a huge bag of ice from the staff to help with the swelling. We also asked for more coffees for the room which were brought quickly. It would be nice if they had decaff tea already in the room too.
We had dinner and breakfast in the buffet restaurant and there was also the option of having freshly made dishes with a chef ready to prepare an omelette or baked fish etc if you wanted. There was so much choice of starter, mains, deserts and cheeses etc, every dish was well presented, and the whole area was immaculate. If we had stayed longer we definitely would have tried a meal at the a la carte restaurant on site, perhaps if we go back next time.
My Booking
