Mr T
Definitely not coming back here ever again and I recomend for everybody to steer away from this place.
Couple of "lovely" bits about my stay here, but I do not want to write everything down and my holiday did not even finish yet.
Generally everything takes a lot of time so prepare to wait here a LOT.
About the rooms it is more or less ok, but far from clean when we took it. The bathroom door did not shut which got fixed, but the bathroom tap is not working properly since day one and reported it twice and got ignored twice.
It is common to have ants in Tenerife, but there are levels. In here I could not leave any food out in one place longer than 5 minutes, becuase the ants are going all over it in the kitchen. The exteption of this is if the food was still steaming hot, but as soon as it gets colder the ants go in it immediately.
To say something positive as well the view was very nice from the balcony and the beds were comfortable.
The weather was bad the wole time and raining nearly every day i was here. They provide a built in clothes line on the balcony where you can dry 4 t-shirts if the weather is good, but it wasnt. I asked for a clothes line and the response i got is just use the outside one or pay 4,5 euro for the thumble dryer they have. Our clothes can not be thumble dried. Took me half a day and 4 phone calls and 2 trips to reception to get a simple indoor clothes line and plenty of attitude from the staff.
We did not ask for cleaning or change of bed sheets, but the 1 day I have asked for it I received heavy sighs and and faces from the reception so they clearly did not wanted to do it and we got it finally in the late afternoon anyway.
We did not have hot water and than water all together in one of the mornings.
When called the reception about it the reply was "We know about it. You can deal with it. We are going to fix it at some point."
I mean sure there is nothing better in the morning that not having water with kids.
Its not like they do not get dirty every 5 seconds, but i understand that it can happen, but the attitude I got the whole time i was here is just shocking.
I did met some nice staff here so do not get me wrong they not all bad. There was one receptionist who i could talk with and the cleaning lady was very nice, but the rest....
Oh my god. They clearly gone sour in hospitality and do not care anymore or just do not want to work here.
I do not know, but one thing is sure this place gone rock bottom since I was last here like 5 years ago and I am never coming back to this place.
The only reason I did not give all 1 stars because it is still Tenerife and the island is nice, but i recomend for everybody that DO NOT COME HERE.
Unless of course if you want to deal with all this.
You have been warned.
Edward Wright
We had a great time here! The location is amazing, with beautiful ocean views, and the whole place is massive. It’s more like staying in an apartment than a typical hotel.
Check-in was quick, and the staff were really friendly. Our apartment was super spacious with two bedrooms, two bathrooms, and a huge balcony. The kitchen had everything we needed, and there were multiple TVs and air con units, which was handy. The floors could’ve used a bit of TLC, but apart from that, everything was spot on.
There are two pools, which were great, and the on-site restaurant was fantastic. We ate there for breakfast and dinner, and everything was delicious. Carlos at the restaurant made our stay even better—he was brilliant every day!
There’s loads to do as well, like mini golf and table tennis, all included in the price.
The only downside (and why it’s 4 stars instead of 5) is the check-in and check-out times. Check-in isn’t until 4 PM, and check-out is at 10 AM, which felt way too early and a bit of a rush.
Overall, we really enjoyed our stay and would recommend it for the great location, friendly staff, and all the extras they offer!
DeanO S
We travelled as a family of 5 , we had a 2 bed + 2 bath apartment, it was clean and spacious with everything needed for a stay, we also had a huge balcony which meant we all had plenty of room, wifi was also perfect and we also had british tv. Sun beds always available as they do not let people just reserve beds all day without actually using them. There are lots of activities at the hotel I.e pool, table tennis, mini golf , etc... There is also a decent pool bar "paradise bar" ran by English people, great food, service and reasonable prices, €2.75 for a beer.
Onsite shop is also a bonus, cheap prices and a offers freshly made pastries and bread.
Location is a 20 mins walk from the beach or €7 euro in a taxi.
Only slight niggle is the pillows are huge and difficult sleep on with no alternative but that's picky.
We could have stayed closer to town but the trade off would have been space and with 3 teenagers I would take this hotel over a smaller option by the sea, thank you Ramada
Robert Swanson
Lovely apartment with the most fantastic views from our huge balcony.
Superb facilities and no need to leave complex as there are so many great things to do at this resort.
Del Duque about a mile away Down a steep hill but bus only charges £1.45 and taxi around £6 each way.
If using the bus scan the QR code that is on all bus stops and your phone will show you the time to wait before the next bus.
L M
Booked through jet2 with the understanding it was going to be a fun filled holiday apartment complex, it is part timeshare/ owners. There was almost no entertainment (seen 1 or 2 things in the whole week we were there) very quiet and bitterly disappointed. There were around 18 rules posted around the pool area, basically meaning no games or fun during the day, one of the life guards was awful, got on at everyone for everything, kids couldn't enjoy themselves in the pool at all, no balls, no inflatables, there is a tiny section of baby pool where you are able to play with pool equipment (tiny), most of the time the large area of the pool was very quiet, I couldn't see any reason for the drastic pool rules & regulations which made everyone on edge for fear of "getting in to trouble". Everyone we spoke with and trying to enjoy their holiday felt the same. We wouldn't return for this reason, it ruins what should have been a fun holiday for all.
The timeshare owners are not happy with holidaymakers being there & the holidaymakers are not happy following the strict "no fun" rules.
This complex is ideal for couples only, who want a very quiet holiday. Not good for families who enjoy pool activities or entertainment or music.
Good apartments, fantastic terraces, up a very steep hill which didn't bother us, can get very cloudy due to location which can't be helped.
Good mini market, nice little cafe & restaurant.
My Booking
