Aparthotel Neptuno

Maz Dunstan

There must be two separate parts of these apartments with some of these reviews saying how good they were. These are not equipped enough for self-catering!! The cooking utensils were sparse, only a ladle, cheese slicer and mix and match cutlery, very small chopping board, the sharp knife was as small as a teaspoon just small coffee/expresso cups. There was just hob and microwave, no oven to cook meals, the microwave was basic no instructions on temperature selection control, to cook something on a lower setting was guesswork. The bathroom is in need of updating, just functional. The living furniture is dated, and bedrooms ok. Beds were comfortable and clean. Cleaning staff very friendly the towels are changed every two/three days, although cleaners clean the floor also, only ‘one of the beds was made’, but never given fresh bedding during our stay, considering the heat (no air con, and fans costing a fair bit for a week) we were sweating during the night this was also made worse as the second bedroom has no external window!! Just an opening near the ceiling to the living room. It was like a sauna!! The added smell from other apartments smoking drugs forced us to close our balcony doors and bedroom windows as it made me feel really sick. Reception staff did not care about this. The 3 pools consisted of a very small baby pool (this was never used during our stay). The main pool is very deep 1.9m with the shallow area separated with a huge metal beam at water level with an immediate drop to the 1.9 metres!! The shallow end mainly used by kids happily playing. I couldn’t enjoy the pool as my disability I prefer to be able to touch the floor, I tried holding on to the beam with my feet perched of the shallow floor, but as this curved around I slipped off a few times, in the end I gave up land ended sitting on the edge of the pool most of the time. Bar drinks were okay, food was crap, used it once never again. The adult only pool we tried on our last day, was brilliant, shallow enough to swim and walk, Jacuzzi a bonus and plenty of sunbeds in both areas. The adult pool was not close to bar. We had a fairly good view from apartment albeit the sea quite away in the distance. These apartments are quite away from town down a very very steep hill. Walking down you lean back to keep your balance. I had no chance of ever walking up that hill. So had to get a taxi every day. The bus is only once an hour but no timetable to say when, there was very little information to understand the bus schedules and journey. Anyone considering staying here, take note and be prepared.

EWELINA PILAT

If I could score 0 I would! Service team have stole my Summer Friday’s lip balm!!! From my bed side table on our last day here!!!! Room was old and smelly - really bad smell!!! We have booked superior room with sea view, however we got some rubbish roof view! Never again here! Avoid this place, also miss the cockroaches and ants!!! Also u can hear your neighbours at all times thin walls! And since the day one the dental floss was here on the floor left by other people before us!!!!

Przez Świat W Japonkach

AVOID THIS PLACE!!! I booked top floor apartament with ocean view and big balcony for 3 nights, i paid specially for this €300. on arrival it turned out that they had no more rooms available so I only got a room on Lower floor and cheaper with Someones Roof view. I wanted to change my apartment but they kept saying they had no rooms available and that I should come tomorrow and tomorrow and tomorrow again. They totally ignored me and they said they cannot do anything with it.... Im 4rd time in Tenerife and this my worst experience on the Island. The next thing is that the cleaning service steals various small items, such as cosmetics, and they claim that there was probably something lying on the floor, but when there was dental floss from the previous tenant lying on the floor, they didn't notice it.... They dont clean well the rooms. The hotel itself is very old, from the 80s. Never Again!!!

Ciaran Dalton

Simply put the worst hotel we've ever been to. No hot water, rude staff, no WiFi, you can hear everything from other rooms, decor hasn't left the 80s with appliances on the edge of blowing up. A disgrace of a place

Cecilia Speck

What a wonderful find this place was! A last minute deal to escape the weather in what we thought was going to be a basic cheap and cheerful hotel but how wrong we were. We had a spotlessly clean, large apartment with a double balcony and sea views. The staff are absolutely amazing and make you feel like part of the family. The food and drinks are so cheap and the facilities are great. There are 2 pools ( one adult only) with plenty of sunbeds available. It has been one of the best holidays we've had and have met some lovely people, we will be back here again without a doubt! Brilliant team and I cannot fault a single thing about Neptuno.