Aparthotel Neptuno

Naomi Grace

We stayed at Neptuno the past week. We found it comfortable and clean. After reading reviews I was scared we’d be up in the mountains the way people spoke about location. The location is not bad at all. 15 minute walk into town. The walk back was up a steep hill but this is very short. There is a scooter pick up right outside the hotel which was very useful to zip up and down. There is a shop (SuperDino) about 5 min walk away. The pool area was clean and nice. The biggest downside for us was the air conditioning (-1 star). When we tried to rent a fan they didn’t have any left so we went to the shop and bought one (which was cheaper than they were renting them out for). We may have been lucky with only having neighbours for two days. Overall, it was very good for the price! You get what you pay for. Thank you Neptuno. I would stay again.

alanna hanley

Myself and my boyfriend visited Costa Adeje this past August and stayed at Neptuno. We booked through Love Holidays at a good price and didn’t realise until after how negative some of the reviews were - we were really nervous about going after reading some of these reviews. Thank god we were so pleasantly surprised!! Although the location isn’t central, it’s about a 15 minute walk into the main town. Most of the time, we would just get a taxi - we never paid over €4, and the people working at reception were always extremely accommodating to order them for us. Although the rooms aren’t super modern, they were lovely and clean, with a great balcony and huge sliding doors. I will say though we found the chairs on the balcony slightly uncomfortable after a while - but a pillow fixed that pretty quickly!! I’ve seen comments on here about the shower issue. We showered once, if not twice a day and never had this issue. We mostly were having cold showers because of the heat, anyways! There is no air conditioning in the rooms, but we just left the balcony doors open during the night (it does recommended not to do this, and you can rent fans) and we found it great. Although we never ate at the pool bar, the staff were always so kind, and you can get a small sangria for €3 which was music to our ears!! We spent most of our time in the adult pool, but the larger pool was very enjoyable too, albeit a bit colder but plenty deep and there was always sunbeds available. There is a fab danish bakery a minute walk away, along with a small supermarket and restaurant. There is a larger supermarket, pharmacy and dry cleaners a 5 minute walk away too. I just couldn’t even say how handy this was for us, too. We spent a lot of time just cooking for ourselves. The only complaint I would have about this is that we didn’t have an oven in our room, which was a bit annoying at times. Another thing I would say was that in the apartment we stayed in, the adult pool was right above it and when they would clean the pool the water would come down on to our balcony. We were washing our own clothes and hanging them on the balcony and were annoyed when we woke up with wet towels and clothes - the man that checked us in never told us that this would happen, but this was entirely dependant on where our apartment was. We never had any sound disturbances, or issues with cleanliness or anything! We really loved our stay here and would definitely come here again next year. Literally don’t listen to the bad reviews!! Fantastic bus service two minutes walk away will bring you straight to Los Cristianos for less than €2. Oh, and there is a €100 deposit on the rooms when you arrive - we paid cash and it was given straight back to us on check out! We were allowed store our bags and hang around the pool the whole day, and because it’s a smaller place you get to know the staff and they genuinely are sad to see you go - great English and great conversations across the board!!

Mónica Hernández Morales

I made my booking through the accommodation's website. I chose it because there was a heat wave and it was the only one available in the area which said it had air conditioning. I was surprised to see that my room had no air conditioning and went to ask at reception if there had been a mistake. They told me that none of the rooms had air conditioning and I asked them to check their website for fake advertising (you can see in the websites screenshot that the first icon says air conditioning). The manager wanted me to pay to rent a fan but in the end I only had to pay for the deposit. The guy at reception was really nice and tried to help me with my issue. The rooms are old but fine, a bit expensive since they don't have air conditioning. There is a pool and a bar next to reception where they play music all day long. I choose the 1star rating because of the fake advertising.

Gary Farrell

I wouldn't go here ever again . Pictures online showed fans in the rooms and they do not, middle of a Spanish heatwave with a baby and no Aircon or a fan . 80 euro to rent 1 fan for a week absolute rip off. Staff on reception not much help either any issues they tell U take it up with your booking company. And the extortionate price at the bar was a joke . A can of Monster 4,50 and I walked less then 50 steps around the corner to the little shop can be of monster there 1.75. 2 burgers and chips and 1 BLT with chips 47, euro an absolute joke tiny little portion of chips wudnt fill a 5 year old. Also pool has no closing times so people screaming and shouting in it at midnight . Large bottle of water 3,50 and it's 1,50 in the shop so double the price. Massive hills up to it surrounded by hills not for anyone with kids to walk around it's away from everything only thing it's close to is burger king and shopping center but again massive steep hills. Staff at the bar barely spoke English everything in it over priced . Pool very deep one end and ok the other strep slope in it ment U walked into it and bam slipped into the deep end . Very very disappointed in it views also Running bed by the way the apartments are built and little knob heads shining lasers onto Ur balcony . Other apartments where like in the basement very poorly maintained.

Zuzanna Bogusz

I want to start by saying that the staff I spoke to throughout our stay, were very polite and helpful I had no issues with the actual staff service however I wouldn’t want to rate this hotel higher as the issues just don’t make it worth staying even if it’s cheap. Be aware there is €100 deposit required to check in. This can be paid with cash or card. We were not aware of this prior we booked through easyJet holidays and there was no mention of this. Rooms are very basic, couch not in good condition and very uncomfortable. Beds are also very uncomfortable they on wheels and they are 2 singles and they end up sliding apart in the night. The bathroom was okay however the shower situation isn’t ideal. Not enough hot water for a normal length of shower the hot water lasts about 5 minutes at the most then the rest of your shower is freezing and takes more than half an hour to reset. I have never experienced this in a hotel I wouldn’t even think about this being an Issue no matter what budget the holiday is there should be enough hot water for everyone. There is also no WiFi in the rooms at all just by the pool area but it’s not very good. The pool area is okay too the pool bar is very expensive though €15 for 2 cocktails so you couldn’t buy drinks comfortably all day, as it would chip away on your holiday spends. Noise levels from the other rooms is a probably the biggest nightmare, the hotel walls are so thin you can hear everything and it keeps you up at night. Multiple nights we were woken up at 3am,5am by people coming back into their rooms. Often they would play music on their balconies. You just don’t feel rested at all. No one seemed to get told to be quiet. As a self catering hotel the fridge is tiny and the freezer is basically nonexistent doesn’t even have a separate door, the equipment is basic and cheap not very good. No oven as well just an electric hob that doesn’t work well and a microwave. The kitchen utensils are dirty. So overall even though we wanted to cook on some nights we ultimately decided to save the headache and go out for lunch and dinner every day. The location of the hotel is okay. Just based on a very steep hill. For the first half of our stay we would walk into the town and walk back thinking the taxis would be expensive but they were only €6 each way so we decided to start using them which made it better. The hotel desk book your taxis for you which is good and they come almost instantly. Bear in mind it’s around 25 minutes to the nearest beach and the good restaurants.