Aparthotel Neptuno

Naomi Grace

We stayed at Neptuno the past week. We found it comfortable and clean. After reading reviews I was scared we’d be up in the mountains the way people spoke about location. The location is not bad at all. 15 minute walk into town. The walk back was up a steep hill but this is very short. There is a scooter pick up right outside the hotel which was very useful to zip up and down. There is a shop (SuperDino) about 5 min walk away. The pool area was clean and nice. The biggest downside for us was the air conditioning (-1 star). When we tried to rent a fan they didn’t have any left so we went to the shop and bought one (which was cheaper than they were renting them out for). We may have been lucky with only having neighbours for two days. Overall, it was very good for the price! You get what you pay for. Thank you Neptuno. I would stay again.

alanna hanley

Myself and my boyfriend visited Costa Adeje this past August and stayed at Neptuno. We booked through Love Holidays at a good price and didn’t realise until after how negative some of the reviews were - we were really nervous about going after reading some of these reviews. Thank god we were so pleasantly surprised!! Although the location isn’t central, it’s about a 15 minute walk into the main town. Most of the time, we would just get a taxi - we never paid over €4, and the people working at reception were always extremely accommodating to order them for us. Although the rooms aren’t super modern, they were lovely and clean, with a great balcony and huge sliding doors. I will say though we found the chairs on the balcony slightly uncomfortable after a while - but a pillow fixed that pretty quickly!! I’ve seen comments on here about the shower issue. We showered once, if not twice a day and never had this issue. We mostly were having cold showers because of the heat, anyways! There is no air conditioning in the rooms, but we just left the balcony doors open during the night (it does recommended not to do this, and you can rent fans) and we found it great. Although we never ate at the pool bar, the staff were always so kind, and you can get a small sangria for €3 which was music to our ears!! We spent most of our time in the adult pool, but the larger pool was very enjoyable too, albeit a bit colder but plenty deep and there was always sunbeds available. There is a fab danish bakery a minute walk away, along with a small supermarket and restaurant. There is a larger supermarket, pharmacy and dry cleaners a 5 minute walk away too. I just couldn’t even say how handy this was for us, too. We spent a lot of time just cooking for ourselves. The only complaint I would have about this is that we didn’t have an oven in our room, which was a bit annoying at times. Another thing I would say was that in the apartment we stayed in, the adult pool was right above it and when they would clean the pool the water would come down on to our balcony. We were washing our own clothes and hanging them on the balcony and were annoyed when we woke up with wet towels and clothes - the man that checked us in never told us that this would happen, but this was entirely dependant on where our apartment was. We never had any sound disturbances, or issues with cleanliness or anything! We really loved our stay here and would definitely come here again next year. Literally don’t listen to the bad reviews!! Fantastic bus service two minutes walk away will bring you straight to Los Cristianos for less than €2. Oh, and there is a €100 deposit on the rooms when you arrive - we paid cash and it was given straight back to us on check out! We were allowed store our bags and hang around the pool the whole day, and because it’s a smaller place you get to know the staff and they genuinely are sad to see you go - great English and great conversations across the board!!

Ann Cocking

The rooms are dated but clean, pool is ok plenty sunbeds, however the pool bar leaves a lot to be desired, had a burger on one of the days lettuce was brown round the edges other members of group had hotdogs...if you can call it that...prices are very expensive for what you get. On day of departure we ordered full English breakfast which consisted of 1 fried egg (under cooked or over cooked) 1 hash brown , 1 sausage, I piece of bacon and a bit of heated up bread which is listed as toast. Charged €5.95....very disappointed.

Zuzanna Bogusz

I want to start by saying that the staff I spoke to throughout our stay, were very polite and helpful I had no issues with the actual staff service however I wouldn’t want to rate this hotel higher as the issues just don’t make it worth staying even if it’s cheap. Be aware there is €100 deposit required to check in. This can be paid with cash or card. We were not aware of this prior we booked through easyJet holidays and there was no mention of this. Rooms are very basic, couch not in good condition and very uncomfortable. Beds are also very uncomfortable they on wheels and they are 2 singles and they end up sliding apart in the night. The bathroom was okay however the shower situation isn’t ideal. Not enough hot water for a normal length of shower the hot water lasts about 5 minutes at the most then the rest of your shower is freezing and takes more than half an hour to reset. I have never experienced this in a hotel I wouldn’t even think about this being an Issue no matter what budget the holiday is there should be enough hot water for everyone. There is also no WiFi in the rooms at all just by the pool area but it’s not very good. The pool area is okay too the pool bar is very expensive though €15 for 2 cocktails so you couldn’t buy drinks comfortably all day, as it would chip away on your holiday spends. Noise levels from the other rooms is a probably the biggest nightmare, the hotel walls are so thin you can hear everything and it keeps you up at night. Multiple nights we were woken up at 3am,5am by people coming back into their rooms. Often they would play music on their balconies. You just don’t feel rested at all. No one seemed to get told to be quiet. As a self catering hotel the fridge is tiny and the freezer is basically nonexistent doesn’t even have a separate door, the equipment is basic and cheap not very good. No oven as well just an electric hob that doesn’t work well and a microwave. The kitchen utensils are dirty. So overall even though we wanted to cook on some nights we ultimately decided to save the headache and go out for lunch and dinner every day. The location of the hotel is okay. Just based on a very steep hill. For the first half of our stay we would walk into the town and walk back thinking the taxis would be expensive but they were only €6 each way so we decided to start using them which made it better. The hotel desk book your taxis for you which is good and they come almost instantly. Bear in mind it’s around 25 minutes to the nearest beach and the good restaurants.

Maria Dunstan

There must be two separate parts of these apartments with some of these reviews saying how good they were. These are not equipped enough for self-catering!! The cooking utensils were sparse, only a ladle, cheese slicer and mix and match cutlery, very small chopping board, the sharp knife was as small as a teaspoon just small coffee/expresso cups. There was just hob and microwave, no oven to cook meals, the microwave was basic no instructions on temperature selection control, to cook something on a lower setting was guesswork. The bathroom is in need of updating, just functional. The living furniture is dated, and bedrooms ok. Beds were comfortable and clean. Cleaning staff very friendly the towels are changed every two/three days, although cleaners clean the floor also, only ‘one of the beds was made’, but never given fresh bedding during our stay, considering the heat (no air con, and fans costing a fair bit for a week) we were sweating during the night this was also made worse as the second bedroom has no external window!! Just an opening near the ceiling to the living room. It was like a sauna!! The added smell from other apartments smoking drugs forced us to close our balcony doors and bedroom windows as it made me feel really sick. Reception staff did not care about this. The 3 pools consisted of a very small baby pool (this was never used during our stay). The main pool is very deep 1.9m with the shallow area separated with a huge metal beam at water level with an immediate drop to the 1.9 metres!! The shallow end mainly used by kids happily playing. I couldn’t enjoy the pool as my disability I prefer to be able to touch the floor, I tried holding on to the beam with my feet perched of the shallow floor, but as this curved around I slipped off a few times, in the end I gave up land ended sitting on the edge of the pool most of the time. Bar drinks were okay, food was crap, used it once never again. The adult only pool we tried on our last day, was brilliant, shallow enough to swim and walk, Jacuzzi a bonus and plenty of sunbeds in both areas. The adult pool was not close to bar. We had a fairly good view from apartment albeit the sea quite away in the distance. These apartments are quite away from town down a very very steep hill. Walking down you lean back to keep your balance. I had no chance of ever walking up that hill. So had to get a taxi every day. The bus is only once an hour but no timetable to say when, there was very little information to understand the bus schedules and journey. Anyone considering staying here, take note and be prepared.