Regency Torviscas

Fani Chervenkova

I strongly advise everyone not to stay at this hotel for their holiday. It is not save and secure place and the staff members stole personal belongings from the guests’ room. Moreover, there are no cameras and security staff in place and the personnel is very impolite and rude. In addition, the staff at the hotel bar refuses to speak any other language apart from Spanish and tells the clients that they have to speak Spanish if they want to order something, otherwise they will not serve them. During my stay, the cleaning staff stole my entire backpack while cleaning the room. When I reported the theft at the reception, the receptionist behaved completely inadequately. Instead of assisting us, she screamed and accused us of leaving the door open and saying that someone entered from outside, which was not true of course. Even if this was the case, I think, it is the responsibility of the hotel to ensure the safety and comfort of their guests without worrying that someone can get in without any problems, given the fact that there are no cameras or security and nothing can be investigated. The receptionist did not even inform her manager and her colleagues about the theft. She also tried to convince us not to involve the police. When we requested to meet with the manager of the hotel to inform her and to discuss potential compensation, she just refused to come. I strongly recommend avoiding this hotel and finding safer and more pleasant accommodation for your stay.

Abby S

The service we received there was really good. Waiter called Alex was great, and another waiter I didn't catch the name of (shorter man) was also brilliant. The entertainment was great too. Reception helped us book excursions and answered any questions we had. The hotel is up a hill with about a 5-10 minute walk to the nearest amenity. The rooms were clean but a bit dated. The extractor fan either didn't work or we couldn't figure it out and the oven took about half an hour to half cook a pizza. The beds were a sofa bed style with two single mattresses pushed together. We were on the ground floor so didn't have a private balcony which was a bit disappointing. Pool closed at 6 which felt a bit early, but might be a standard closing time. For the price, it was alright

Andrea Mangone

The apartment is very beautiful, a big terrace and a great view. The kitchen was fully equipped. A great stay, it was a pleasure also spend some times in the swimming pool. I could cook a fresh octopus without any problems.

Donna Jones

Lovely clean hotel really enjoyed my week stay. I will be booking again. Really nice swimming pool with bar attraction looks lovely at night all light up. Supermarket was great, the shop assistant was a lovely young man always jolly and happy to help. Down fall is the hill but we ended up hiring a car.

Tanya Chervenkova

Me and my family was staying in this hotel 2 weeks ago and got robbed just a few hours after our arrival!!! Someone (most probably the staff) entered into our aparment and stole many valuable belongings.The hotel is not safe at all - there just a few cameras near the pool and the reception and that's all. The staff of the hotel didn't not do anything to support us, compansate us or make us feel more comfortable during the rest of our stay there. The receptionist even told us not to call the police, while the manager didn't not show at all to talk with us about crime. They totally didn't care that there are criminals in their hotel....