Hayley Revans
We have just returned from a weeks stay and there were tears all round at check out. What an amazing holiday!!
This is a perfect hotel for young families. The staff work incredibly hard to make your stay special. They are all very friendly and very helpful regularly going out of their way to ensure that guests are comfortable and happy.
The hotel is beautiful and impeccably clean. You are spoiled for choice with food options. The children’s pools are heated and my kids absolutely loved the slides. The kids club is excellent and they also looked forward to the mini disco at night every day.
There are activities on throughout the day, face painting, games on the lawns etc.
There is a beach less than a 5 minute walk away. You’re about a 10-15 minute walk from the harbour. There are lots of other food choices, restaurants etc on your doorstep if you didn’t want to go all inclusive.
You are less than a mile from Siam Park which is a fantastic day out if you like water parks - would highly recommend.
I would also recommend Fanabe if you have young children. The promenade is excellent with trampolines, soft play, bouncy castles etc.
Gutted to be home but we will be back 100%.
Thank you for a fabulous holiday :-)
Mark G
The hotel is lovely, spacious and despite its size doesn't feel overcrowded.
We were all inclusive and the food was really good. Only slight negative was that it was hard to get served for drinks at times, especially lunch, which was only a problem for fruit juice for kids... Soft drinks / beer / wine were self serve.
The staff were all very welcoming, friendly, and helpful. We didn't use the kids club through the day but the evening kids disco was well organised and did the job (same thing night to night but most people won't go to it every evening). Entertainment staff worked hard and did a good job with pool games, exercise classes etc.
Pools were a good size and well maintained, and the main pool being heated was needed (April). Sunbeds tended to get taken up early but always managed to find some as some people went away in the afternoon etc.
The rooms are basic but comfortable if juat using them as a base to sleep and dress then get out for the day. Lack of storage space when using a room as a family room and the bathroom was small but had a nice shower. Beds were comfortable but the pillows weren't to my liking personally.
The lifts are busy at peak times having 4 together. We often got the stairs to a mid floor to avoid queuing at reception level to get to our room on the 9th floor. Sometimes the lift went up and down a few times before eventually going all the way up/down. Maybe it could be considered to keep a priority lift for 1 direction of travel during peak times?
Overall, would stay again, but potentially bed and breakfast to explore the local restaurants more.
Helena Pickering
A wonderful hotel in a great location. Fantastic service, friendly staff and immaculately clean. Wonderful buffet breakfast in a large, airy space. We upgraded to prestige on our arrival which was worth it during a busy time. Out only suggestion would be that the drinks available to prestige customers during the prestige lounge hours should also be available for free in the main bar for those who wish to read, watch sport etc. thank you Miguel and all the staff
Jack Holloway
This is the second time we have stayed if in this hotel. The staff are very friendly, Miguel has been particularly helpful. The location is great. We did the Star Prestige which is great value for what you get. There is a good variety of food at the buffet, we were regularly served by Fran who gave great service. I’m sure we will be back again!
David Beattie
Excellent 4 day winter Jet2 holiday break, found nearby yoga, lots of great runs from the hotel, a good little gym onsite, a great Stretch class with Rosa at the hotel… Amazing breakfast buffet with great coffee and exceptional service… The hotel is older, but has been very tastefully refurbished and is impeccably clean. Great filter water machines on each floor are a nice touch. The entertainment team are exceptional, daytime poolside fitness and entertainment like aqua aerobics, how to make a paella, free to eat after… Plus the nighttime entertainment was genuinely fun and good, we anticipated we’d laugh at it, but it was great fun and good… Again driven by the exceptional entertainment team, especially Rosa who we found particularly friendly and we loved her stretch class 👌💪 We’re in our 50’s and did feel quite young at the resort 🤣 But it made for a quiet well mannered clientele… A perfect sunny winter training and relaxation hotel…
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