Pamela Gordon Smith
During my recent week-long stay at Iberostar Waves Bouganville Playa in Tenerife, I was thoroughly impressed by the outstanding service provided across every aspect of the hotel. From the beautifully maintained rooms to the exquisite dining options, every detail was thoughtfully designed to ensure a memorable experience.
A special mention goes to the reception staff, Lidia and Nicole, who were super friendly and incredibly helpful throughout my stay. Their warm welcomes and attentive support added a personal touch that made the experience truly exceptional.
Iberostar Waves Bouganville Playa embodies a commitment to excellence, creating an environment where guests feel valued and cared for at every moment. I can’t recommend this hotel enough – it’s a place where every detail matters, and every stay feels extraordinary.
Gre Kara
I had an amazing stay at this hotel! The staff were incredibly friendly and attentive, always making us feel welcome. The overall experience was fantastic—fun, relaxing, and memorable. We had a great time during our vacation, and everything was perfect in terms of service, cleanliness, and comfort.
The only issue we encountered was with the elevators. They seemed to be a bit slow and sometimes overcrowded, which became inconvenient, especially during peak times. I think this is an area that could use some improvement for a smoother experience.
Aside from that, I highly recommend this hotel for anyone looking for a great place to stay with excellent service and a relaxing atmosphere!
Sabrina Drummond
We found the reception and restaurant staff helpful, friendly and well organised.
The hotel grounds were spacious, well kept and clean. Small tables alongside the pool sun loungers would save guests using the floor for their drinks.
The rooms were quite basic and a little tired. The curtains were ripped and dirty, the wardrobe small and unable to accommodate long dresses. The bedroom vanity mirror is too high for the stool supplied. Absolutely no sound proofing. I was able to hear the neighbouring guests. Extra pillows should be supplied alongside tea and coffee facilities in each room.
Kyran Moore
Our recent stay here was a delightful experience. The hotel offered a fantastic blend of relaxation and fun for families. The variety of food options was impressive, catering to all tastes. The staff were incredibly friendly, helpful, and always went the extra mile.
The hotel's cleanliness was impeccable, from the rooms to the public areas. The pools were spacious and clean, with water slides that were a big hit with the kids. The mini-disco and evening shows provided excellent entertainment for the whole family. The hotel's location was ideal, with easy access to the beach, shops, and restaurants.
While our overall experience was positive, there were a few minor areas for improvement. The wait times for lifts, especially during peak periods, could be longer than ideal. Additionally, the lifeguards could be more attentive to pool safety. The air conditioning system in one of our rooms wasn't functioning optimally, but this was quickly resolved by the hotel staff.
The children's menu could benefit from more variety, particularly for picky eaters. While the food quality was generally high, a minor incident involving food packaging highlighted the need for stricter quality control. The frequency of survey requests could be also be reduced at dinner, and stricter rules could be implemented to ensure safety around the pool slides.
Despite these minor issues, this hotel is a fantastic choice for families seeking a memorable holiday. The positive aspects far outweigh the negatives, and we would highly recommend this hotel.
Hannah Bainton
Beautiful hotel, right next to the beach. The pools and sun loungers are Beautiful and well kept. No rush to get a sun lounger. Went out about 10am and got one in a perfect location 👌 the staff are wonderful and attentive. My partner and I are vegan and are half board and we have not gone hungry. Will definitely be returning with the children. The kid facilities are fabulous :D do not hesitate to book!
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