John Cochrane
Fantastic family holiday couldn't recommend any higher. Rooms, staff and food were amazing. Stayed in 2 apartments in may 2024 for 1 week and was probably the best family holiday we have had. Kids clubs and pool staff went above and beyond around the pool they engaged and had fun with everyone with games and other activities. Hotel was secure and had plenty of staff on hand, it looked the part and stood out from the ones around and every day seen other holiday makers looking in wanting to see more but access was only by key card. Would go back any time and maybe again before the summer is over.
Ruben Navarro sorrosa
We stayed at this hotel with my family and it was an amazing experience.
I would like to highlight the work of all the staff, from the cleaning team to the management.
We had small inconveniences which were solved immediately and always with the best attention from the staff.
the food is highly recommended, a 9! And the rooms were always very very clean
I would like to highlight Cristina Planchadell who helped us to enjoy our stay.
Aylin Seyid-Rzaeva
Staff of the hotel ruined the whole experience of out vacation, i came to have a good time relaxing but unfortunately i was facing unprofessional and rude attitude towards all our group. I travel every summer to resort hotels, but this definitely was one of the worst experiences. One and only amazing staff was during and after the show, i can give a full credits to them, that one star only goes to them and to the entertainment program. Rules of the pool.. You cant use the swimming ring in the pool for no logical reason, but throwing balls around the pool and hitting people is fine😂 If you are letting people play ball in the pool at least make sure that they use a soft one. Ball hitting my ear, and later having swollen ear was an amazing way to relax after hard working year. They are letting people jump in the pool, with no looking at the age and whatsoever, kids jumping on your head and amazing “life guards” are just continuing to look at you with smile, but if u wanna just use a RING FOR THE POOL because u clearly can not swim, you can not do so.Finding a place to lay down near the pool and tan is a survival game, people go and put their towels at 5 a.m and end up coming to the pool around 1 p.m, so if they wanna show their professionalism please develop in these sphere. So, my real advice to you if u want to relax and have good time in the pool, DO NOT COME HERE.Coming up to my amazing customer service, that is below anything that i could possibly see, rude waiters, especially i want to point out Miguel that was extremely rude and unprofessional to everyone, being rude to a kid that is 14 years old is none sense to me. If you are working in customer service where u need to interact with people, you either need to develop some personality traits but if you are not capable of it, you better not ruin people’s vacation. I only remember one name because it was going over disrespect towards my whole group. During the breakfast usually when u enter at least u want to hear good morning, but u only see rude faces towards you. Also, want to note that when u put the plates for people to use, usually it shouldn’t be that hot that u almost burn your hands. Very interesting rule that we faced yesterday during the breakfast that made just laugh out loud, that suddenly there is a special line to sit on the terrace and for some reasons that this rule was going only to selected people. Making people stand up from the table because there is none existing line is way to funny. Also, if u want to celibate your birthday in this hotel, you are going to be threatened special, but in very different ways. Your room will be just skipped to be cleaned, until 4 p.m no one knocked the door. As i said, they just pick the people and everyone is getting different attitude. In our vacation two people had birthdays, first person did not receive even a cleaning of the room, while another person recited a bottle of champagne, so my main question how to u select people? What are the traits that u need to have to be “special” for you? I would really like to get an answer, so also people coming to this amazing hotel would know approximately how they are going to be threatened. Now, i will stop my negativity and would say that the location of the hotel was amazing, you are 1 minute away from the beach and when you exit the hotel you get to the very nice boulevard where u will find restaurants and stores. Entertainment programs was amazing, thanks to the entertainment staff that was giving a hope that there are people who know how to interact with people. Thank you for this experience, i will never forget. Recently i have graduated from Hospitality and Tourism faculty and this hotel gave me a perfect example how to not work in this amazing industry
Fredd I. Meier
When you have higher expectations for a relaxing holiday, stay away: Resort is dated (built 2003 with very "soft" renovation) and there is a mouldy smell everywhere, it is super crowded and they squeeze in as many guests as possible which leads to queues before food hall, overcrowded pool area and dirt (also because they have additional sunbeds in the lawn and guests coming from the beach). Staff is trying their best and many package tourists seem happy with what they get. A highlight is the quality of food for dinner and the seated terrace (most guests prefer to eat in the hall though where you cannot understand a word and face the annoying habits of kids watching movies while eating). And don't trust any of the hotel's feedback to reviews: the nuisance of reserved sunbeds continues and there is no efforts at all to educate guests. Also, guest relations is ignoring everyone who is not Spanish local and AI guest. There is little hope of improvement and we will not come back
Only United
We really enjoyed our stay. The staff were incredibly friendly. There was different options for the food every day. My only criticism would be the snack bar as there was no variety. Apart from that, it is a holiday that will live long in the memory.