Alan Middleton
Just returned from a 7 night stay and have to say what a fantastic hotel. The staff are all so welcoming and friendly. The food was amazing so much choice and themed nights. The Mexican night was brilliant .we upgraded to superior room with sea view and I have to say well worth the money. Outside garden and pools was spotless plenty of sun loungers and a brilliant snack bar with excellent selection of food and drinks. Looking forward to visiting again.
Vinit Chawla
Disappointing Service and Hygiene Issues – Not Worth the Hassle
I recently stayed in a premium sea-view room, and while the room and view were fantastic, the overall experience was far from satisfactory due to poor service and cleanliness issues.
### Hygiene & Cleanliness
- The room had COCKROACHES, which was extremely concerning. When I reported it to reception, their response was indifferent.
- Toilets were not cleaned daily, which was shocking. Even upon check-in, the bathroom was not properly cleaned, but I assumed it would be taken care of in the following days—unfortunately, that wasn’t the case. The cleaning staff seemed to do the bare minimum.
### **Tour Services – A Complete Rip-Off**
- I booked a tour to Ronda through the hotel reception, and was told that it is a **guided tour, for €58 per person, cash only!! However, it turned out to be not guided,
and similar tours typically cost **€20-25**. I strongly advise against booking any tours through the hotel.
### **Service & Management**
- We had to extend our stay by **two additional nights** due to a change in plans. Despite multiple requests to stay in the same room to avoid unnecessary packing and moving, we were given another room on the 6th floor.
- Instead of allowing us to **move our luggage directly** via the elevator, we were required to bring everything **down to reception first** and then carry it back up—a completely unnecessary hassle, especially given the hotel's size.
### **Positives**
- The **room itself was great**, and the **sea view was stunning**.
- The **bus stop is right in front of the hotel**, making it easy to travel to **Málaga**.
Overall, while the location and views were excellent, the poor service, lack of cleanliness, and unprofessional attitude of the staff made the stay frustrating. I **would not recommend** this hotel unless significant improvements are made.
Tracy Mclintock
Just home from a week our 2nd time and can say hotel was as good as 1st visit was good to see Ursula was still there have to say all staff are excellent. Good choices at breakfast lunch and dinner have to say some food could have been warmer but there are microwaves had to try few different teabags to eventually find out Verde is our everyday teabag. Great views from hotel although we never had great weather we had great time thank you. Will be back
FRANK BENNETT
fantastic hotel staff brilliant especially Ursula on main bar. room, large bed, enormous ensuite excellent {shower enough for three}. views spectacular from balcony {floor 10}. six pools plus separate adults only! great. Recommend all inclusive don't know how they do it at that price but not arguing. i'm disabled need walking stick so getting off premises to main road iffy {steep up hill}. taxis always at front door. You will not be disappointed with this hotel
L P
We stayed here at the start of October, the hotel was exceptional. We had a superior double room and could not fault it. The hairdryer wasn’t great but just bring your own. The views were amazing. Beach was close by, pools were cold but that is to be expected in October. All staff were lovely. The entertainment wasn’t great but that is down to personal choice. Food was great always something to eat for everyone in our family. Drinks were great and even was given some shots by the amazing bar staff. Definitely recommend and would return in a heart beat
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