Saulė Gedvilaitė
The rooms, the hotel view, and the exterior scenery are all stunning. However, the food was disappointing and barely edible.
From the reviews, it's clear that many guests have complained about the poor food quality, and it seems the management is not addressing these issues. If the hotel continues with this approach, it might drop from a 4-star to a 3- or even 2-star rating. Based on our experience, we believe this resort is at most a 3-star and are quite disappointed.
The staff were friendly, smiling, and pleasant.
We purchased an all-inclusive package, but were surprised to find that we still had to pay for certain drinks, ice cream, snacks, and some non-alcoholic beverages. Additionally, a swim cap is required to use the indoor pool, which is an extra cost not covered by the all-inclusive package. We expected that with an all-inclusive plan, such amenities would be included so that guests could enjoy their stay without additional expenses.
The resort may be suitable for families with young children (ages 1 to 8/9), but if you are traveling without kids or with older children, it may not be the best choice.
We expected more from this resort and are very disappointed. Even though we are still here, we won’t be returning and cannot recommend it.
Michael Oduba
By far the worst food ever had at an all inclusive. To say how big the hotel is the choice of food and quality of food I wouldn't feed my dog. Lower your expectations if you're coming for quality. The desserts are all good but the mains are very poor. I imagine prison food nit being this bad.
Rooms are reasonable size and the veranda had alot of good space. The hotel is well over due a revamp and bringing up to recent times.
The pool areas are all good but they sell inflatables and you can't even use them in the kids pool. You have to go over the road to the water park if u want to use a inflatable.
The all inclusive bar is OK but the cocktails all being pre made and put in a jug a pina colada is more like warm pineapple syrup. Not alot of choice on the cocktails either.
Krystian Pietrzyk
We was there for 5 nights in Polynesia.
First opening door of the room we notice there was hole in the wardrobe in bedroom and bed was dancing when you was trying to lay down, another minus bed for couple was made from 2 separate beds which was horrible to sleep …
Half of the staff was ok, specially people on the restaurant was lovely,
Reception people, problem with communication due to very low knowledge of English.
We arrive before 11 pm and we cannot expect any food available for us with 2.5 year old boy, only “snack bar” was open where 90% of things was drinks and beer.
Food was very good at restaurant and staff there was lovely.
Big minus for parents which comes with child age close to 3 y/o, there is no attractions for kids in this age, only after 9pm…
Soft play not accepting kids under 3y/o but they charging you for 2.5 years old kid like for adult.
Localisation of the resort is not the great due to walking distance far with kid to the center, you can only use public transport or taxi where public transport cost you €4 and taxi 11/13 to the center, trans station around 45 min walk form the hotel to get easily to Malaga.
I can say food good, rooms can be better and service of the reception staff can be much better also they should change offer for kids under 3 to charge less or offer more for kids in this age.
If I will be back there ? I don’t think so.
Dragon Born
The interior design on this place is amazing, there is a indoor waterfall, the resort is a bit of a walk from anywhere but that's half the fun of exploring and the hotel puts on a coach down to the entrace free of charge, the food is OK but was included with room so no complaints, we went off season so was very peaceful still near 30 degrees in December, we had a travel cot set up in our room upon arrive which is good as most hotels charge extra for this, the staff were all very friendly and most speak good English and happy to help me practice my espanol with them. We left our bags with them after checking out on the last day as pur flight was in the evening so we didn't have to spend the last day walking around with out bags all day. I would highly recommend this hotel.
Sheikh Uddin
Great hotel and really good value for money. The only downside was you had to pay to use the indoor pool as they say it's part of their spa experience which was a downer. Never the less we did use the spa and it was really good. Just wish they included it in the price you pay.
My Booking
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