Jon Knight
This is a nice hotel with fantastic gardens and pool. Very good food evening and breakfast. Open shady courtyard a pleasure to relax in.
Only let down by the rooms not being ready when our party arrived. We were delayed our planned arrival to accommodate but still had to wait for nearly 1 hour before our room was made ready.
The location is outside Mijas making the need for bus trips necessary if you want to go out.
Pablo Tavitian
I had a great stay at Hotel Ilunion in Mijas. Everything was exceptionally clean and well-maintained, creating a comfortable and relaxing atmosphere. The staff provided excellent service throughout my stay, always friendly and attentive to any requests. Overall, it was a very pleasant experience, and I would highly recommend this hotel to anyone looking for a nice, well-kept place to stay in Mijas
Sam Swanke
Room was unclean on arrival, ac did not work. Bathroom had mold. Service was unfriendly at best. We were only allowed one room key. Breakfast was expensive but not tasty. I’m shocked it has a four star rating, my experience was more similar to a two star or motel. The grounds are beautiful, but the rooms are very old and dingy.
C DC
**Hotel Review: A Disappointing Return**
Nine years ago, we stayed at this hotel and had an exceptional experience, prompting us to return for a 5-night, 6-day stay. Unfortunately, this visit under new management was deeply disappointing.
Our room was a far cry from the luxury we experienced previously. The interior desperately needs an update; it felt dated and lacked the sophistication we remembered. The overall ambiance was underwhelming and failed to meet our expectations for a 4-star hotel.
The most troubling aspect of our stay was the rude and unprofessional behavior of the restaurant managers. On one occasion, we asked a manager if we could have lunch. Her response was curt and unhelpful; she instructed us to sit and wait for service. Despite being passed by multiple staff members, no one came to bring the menu. We left after an extended period of being ignored, all the more frustrating with a hungry child in tow.
Another night, while queuing for dinner, the manager ignored us twice, choosing to address the group behind us instead. This blatant disregard for guests' order of arrival was infuriating and unprofessional.
The customer service from the management team was severely lacking. Their attitude was stress-filled and unwelcoming, with no effort to make guests feel valued or comfortable. A basic level of politeness and a simple smile would go a long way in improving the guest experience.
This hotel's decline in service and quality since our last stay is disheartening. The management team, particularly in the restaurant, needs significant training in customer service and professionalism. Our experience was far from the superb stay we once had, and it is unlikely we will return.
Ago Mõlder
Food selection could have been better. Food was partly cold. In our room hairdryer did not work. Pool was good. Nice location.
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