Stuart B
This was our second stay at the hotel. It is a lovely hotel and all the staff we encountered were very nice. A special mention must go to the staff on duty at breakfast and the one in The Botanical restaurant where we ate on a couple of evenings.
Our room was on the first floor overlooking a side street, but was very quiet.
The location is very handy for Maria Zambrano train station (train runs directly to/from airport). However, the hotel is a long way from the city centre, attractions and restaurants.
There is a gym and pool/sauna on site, but we did not use these facilities.
Maria Toumieh
PROS & CONS
Cons:
-The bathroom was dirty and the team took so much time to take actions. They ended up giving a room upgrade but we had to raise the issue multiple times before.
-Breakfast room is so overpacked, many people were waiting in line and the waiter removed our plates while we were still having coffee.
-Upon check-in we also heard many guests complain about several issues.
-We were hearing loud noises till 1am not sure if it was from the AC.
Pros:
- Rooms are very spacious, bathrooms too.
- Breakfast has a lot of varieties and options.
-The relaxation area is nice.
-Some receptionists are also nice and professional while others are not.
Cole Soutter
We like the hotel but the main reason we booked it was for the pool, only to find out on arrival that it's out of order for maintenance. Had we have known, we would have chosen another hotel and come here another time. Very disappointing not communicating this with guests prior to arrival as even on Google maps and reviews the pool is one of the main selling points. Been a bit unlucky with this holiday, even the restaurant we wanted to visit burnt down a few days ago...
Staff have been very kind and curteous however and it is very child friendly.
Kaja Pavlinić
Very mixed reviews about this hotel. Overall, we stayed in 4 hotels in Spain throughout our holiday, all 4 stars, and this one was by far the most expensive and the lowest quality of experience.
Positives: A lovely lady checking us out, great breakfast, perfect location and one of the wider parking garages. Room is nicely decorated besides the bathroom.
Negatives:
- Air conditioning was not working - heating was turned on and we could not turn it off in any way. Our room was 34 degrees Celsius in the night!
- Very rude lady who was literally shouting at us because we asked for help to have the ramp open in the parking garage, telling me I was pressing the wrong buttons to call the reception, while at the same time the one she instructed me to use was actually broken and not working (we later saw the technician work on fixing it). Caused a lot of stress during arrival.
- Bathroom is not even for a 3-star hotel. It is old, doors are worn out, there was random hair in the sinks and the bathtub, everything looked bad.
Iain Solly
Nice hotel very good value for money and the rooms are very nice too. Location isn’t too bad because you are a 10 min walk from the port area. Which is also close to the main town. Haven’t the pool or spa yet. But generally impressed and at £90 a night you can’t really argue with that
My Booking
