JH
A great hotel for getting around Benalmadena and Torremolinos! Upon arrival we were offered a complimentary glass of bubbly, which was very welcoming. The room minibar was also stocked with 6 drinks, free of charge - again, a great way to welcome you. Food from the buffet was generally of good quality, although I found that the 'theme' of each night was generally ignored for the 4 nights that we visited - 1 or 2 limited themed dishes out of 20 doesn't really provide a theme, in my opinion. I absolutely loved the freshly made soups available each night, don't miss this! Staff were super friendly throughout, from reception, to the bars, restaurant and housekeeping staff. Spa was also fantastic!
The standard courtyard view room was a great size and well furnished and decorated. However, we visited at the end of February/start of March and encountered a rather puzzling issue with how the hotel manage their AC. I noticed that the room was not cooling down, despite having the AC on the coldest temperature, only to be advised by reception that in the winter months "the central heating does not permit the use of AC and the ceiling fan can be used to cool down". I found this quite ridiculous, if being honest - although the Spanish may consider 16-19 degrees as winter, those from other, colder countries would consider this as being warm and as such, want to be able to cool themselves down as they please. Furthermore, the ceiling fan in our room was nothing more than decorative, with only a single speed that didn't create even a slight breeze. As such, we ended up having to sleep with the balcony door open and rely on this as the only way to cool the room down, which, being situated above the bar, caused a lot of noise and a constant smell of cigarettes while we slept. Even worse is that because of this central heating 'choice', the bathroom has absolutely no air, at any time, given that they don't have a window and in the 'winter', no air turned on, making for a super unpleasant experience while using.
Overall, this AC choice/issue is what made this a 4 star experience over a 5 star experience for us and would prevent us from otherwise making this hotel an auto-rebook, at similar times of the year in the future. Guests should be permitted to control their levels of personal heat/comfort at their choice, all year round.
Julie Padfield
I can't express how impressed with this hotel we were . From the moment you walk through the door you are greeted by friendly staff. This is a luxurious hotel ,with cava breakfast , excellent food and in a setting more worthy of five stars than many five star hotels .
seb r
Great location in front of the beach for this amazing hotel. I recommend the terrace room, quiet and with a view. The staff is great and the food is wonderful. We enjoyed the bar and ..the spa...a good choice without hesitation!!!
Michael Thomas
Very nice hotel and very friendly staff.
Only problem is it attracts groups of all male and all females so it can get a bit noisy. The all male golfing groups are the worst.
•Sarah•
Can’t complain staff are so lovely and so friendly. I went on holiday with family and they were so friendly even if English isn’t there first language.
Would come back here again.
Hope to see all staff I’ve seen this trip again in the future. X
My Booking
