Leon Kearney
3rd time at the hotel. 2017, 2018 and now 2024. Can't knock it. Location is perfect, 2 minute walk to the beach, bars and shops. Hotel is always good and the animation team keep you entertained. Always something to do. Food is good, a lot of variety.
ST ST
Amazing holiday!! I was a bit skeptical because of the reviews on this hotel BUT I do not have one complaint, the rooms are beautiful, the food was amazing! To the point where me and my partner would rather eat at the hotel, staff were very friendly, the jumbo club staff for activities in particular were great!! The entertainment was great, the jumbo club staff member made the effort all day!! Included all ages and NEVER a dull moment! Drinks were also great, loads of choice! Everything outside was also so clean and tidy we couldn’t of enjoyed it anymore!! We will definitely be back soon!!
John Tanner
Just come back from a weeks holiday here and apart from a couple of niggles I couldn’t fault the place. The location is good about 400m from the beach where you can go left to the old town or right into Benelmedina and the harbour pubs bars and restaurants, it’s a bit of a walk back up to the hotel but more than doable. The food was excellent on our stay very varied and themed every day so a good choice and the quality was excellent too. The all inclusive drinks were weak and local as most hotels are but this wasn’t a real problem. The staff especially in the dining hall were very friendly and helpful and nothing was too much trouble, the rooms were big enough and cleaned every day they were air conditioned which was noisy but worked fine. My only gripes are the stairs and small lifts as we have 2 children under 2 so we struggled with the double buggy, I think the hotel is an older hotel and more modern designs fit with modern life better. And the pool they operate a cone system if you leave your bed they cone it then if you aren’t back within a certain time the towels are taken off of the beds and stored away “basically you loose your bed” the amount of beds for the size of the hotel is woeful and this needs to be addressed if at all possible, the pool is lovely though and in the sun so it was warm which was nice. All in all I would stay again lovely food staff rooms and service make the small “niggles” easy to live with.
Grace Connie
Worst experience ever!!! Sentimental pieces of jewellery stolen by cleaners and reception/management were totally useless and refused to investigate. Wouldn’t help at all or phone the police, not even a number given to do it ourselves. Room was appalling, holiday clothes ruined from dampness in wardrobe. Patio door lock broken and again refusal to fix it or offer alternative room. Staff Ignored ‘do not disturb’ sign on door and went in countless times anyway. When trying to make personal phone calls was followed by security everywhere! Only thing good was the beach being close to the hotel. Overall terrible experience would not go back. Definitely not a 4 star worthy hotel.
Charlie Standish
Hotel Palia Las Palomas presents a mixed experience for its guests, offering some highlights alongside areas for improvement.
Positive’s
The hotel is in a prime location, conveniently situated near all the key attractions and amenities you might need. Whether you’re looking to explore the local area or enjoy the nearby beach, the hotel's placement is ideal. Additionally, the food is very good catering to a variety of tastes. From fresh selections at every meal to plenty of options for every palate, there’s something for everyone. While the cooked breakfast could be warmer, you'll never go hungry, as the range and quality are quite commendable, you can eat 24/7. Furthermore, the Jumbo team works incredibly hard bringing a lot of energy and effort to keep guests entertained, although their enthusiasm can sometimes feel overwhelming.
The hotel bed, was comfortable, ensuring a fair night’s sleep, even if some of the room space could be better utilised for couples. Lastly, the views from my room (242) offers a slight glimpse of the sea and a busy road.
Negatives:
Unfortunately, several aspects of the hotel fall short of its advertised four-star rating. One major issue is the lack of Wi-Fi which in today’s connected world, is an expected standard for most travellers, especially in a 4-star establishment. The carpets in the corridors have a bad odour, detracting from the overall cleanliness and comfort of the hotel. The rooms, while functional, are shabby and in need of updating. My room for instance, had cracked bathroom tiles, a badly stained toilet bowl with severe lime scale, giving the bathroom a rather unappealing appearance.
The hotel is multi-national but in reality, it caters predominantly to French guests, making it difficult for non-French speakers to fully engage with the entertainment, especially given how loud and repetitive the music is, making communication challenging.
There are also service issues. The key card system is unreliable, often blamed on interaction with mobile phones, though many guests reported issues even when their phones were nowhere near the cards. The outdoor bar closes early at 8 p.m, forcing guests to move inside when they might prefer to enjoy the evening weather outdoors. Moreover, there seems to be an imbalance between the number of Jumbo staff and bar staff, leading to longer wait times for drinks, especially during peak times. The noise from the road at the back of the hotel can also be disruptive, particularly for those in rooms like at the back, which offers a less than inspiring view of the car park and a large skip.
Finally, certain amenities that are typically included in a 4-star hotel, like a safe and Wi-Fi, come at an extra cost, which seems unjustified for a hotel of this supposed standard. I didn’t purchase the Wi-Fi as I was told it wouldn’t work in the rooms, only the lobby and communal spaces.
Overall, while the hotel has its positive aspects, such as the food, location, and hardworking staff, the various shortcomings – from shabby rooms to service flaws – make it feel more like a 3-star experience than the 4 stars it claims to be.
My Booking
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