Hotel Club Palia Las Palomas

Claire

A very late review but needed as we had a lovely holiday and it was very accessible for those who are disabled / have walking issues. We visited September 2023 in September. The hotel offered easy access for wheelchair users, ramps into and around stairs of the hotel and a chair lift into the dining area. Big main lift to the pool and all levels. Spacious hotel foyer and halls. Pool area was all flat and offered plenty of room to get around. The staff were exceptional, anytime I approached any stairs a security guard or staff member who was nearby offered to help. Kind, helpful and very welcoming. Always asking how my friend was and if they could do anything to help make our stay more comfortable. The location of the hotel is on a hill, but it’s only a short walk (10 minute walk) to the beach front. The food selection was excellent, different cuisines every day and food for those fussy and not so fussy. Snacks around the pool were great, burgers, hot dogs, salads and ice creams. Great choice of different drinks, cocktails, soft drinks. Think you had to pay for certain imported drinks but there was alot of choice of other beverages included in all inclusive. The pool was clean, the entertainment was good and staff were very friendly and helpful. Jacuzzi very big, clean and great jets! The gym was basic but had everything I needed, you book an hour slot for yourself via a booking form which was easily done. If you’re looking for somewhere to relax and lay by a pool but want the option of the beach then I really recommend this hotel. It was just what we needed! Thank you for being such a welcoming and accommodating hotel

Grace Connie

Worst experience ever!!! Sentimental pieces of jewellery stolen by cleaners and reception/management were totally useless and refused to investigate. Wouldn’t help at all or phone the police, not even a number given to do it ourselves. Room was appalling, holiday clothes ruined from dampness in wardrobe. Patio door lock broken and again refusal to fix it or offer alternative room. Staff Ignored ‘do not disturb’ sign on door and went in countless times anyway. When trying to make personal phone calls was followed by security everywhere! Only thing good was the beach being close to the hotel. Overall terrible experience would not go back. Definitely not a 4 star worthy hotel.

ST ST

Amazing holiday!! I was a bit skeptical because of the reviews on this hotel BUT I do not have one complaint, the rooms are beautiful, the food was amazing! To the point where me and my partner would rather eat at the hotel, staff were very friendly, the jumbo club staff for activities in particular were great!! The entertainment was great, the jumbo club staff member made the effort all day!! Included all ages and NEVER a dull moment! Drinks were also great, loads of choice! Everything outside was also so clean and tidy we couldn’t of enjoyed it anymore!! We will definitely be back soon!!

Leon Kearney

3rd time at the hotel. 2017, 2018 and now 2024. Can't knock it. Location is perfect, 2 minute walk to the beach, bars and shops. Hotel is always good and the animation team keep you entertained. Always something to do. Food is good, a lot of variety.

John Tanner

Just come back from a weeks holiday here and apart from a couple of niggles I couldn’t fault the place. The location is good about 400m from the beach where you can go left to the old town or right into Benelmedina and the harbour pubs bars and restaurants, it’s a bit of a walk back up to the hotel but more than doable. The food was excellent on our stay very varied and themed every day so a good choice and the quality was excellent too. The all inclusive drinks were weak and local as most hotels are but this wasn’t a real problem. The staff especially in the dining hall were very friendly and helpful and nothing was too much trouble, the rooms were big enough and cleaned every day they were air conditioned which was noisy but worked fine. My only gripes are the stairs and small lifts as we have 2 children under 2 so we struggled with the double buggy, I think the hotel is an older hotel and more modern designs fit with modern life better. And the pool they operate a cone system if you leave your bed they cone it then if you aren’t back within a certain time the towels are taken off of the beds and stored away “basically you loose your bed” the amount of beds for the size of the hotel is woeful and this needs to be addressed if at all possible, the pool is lovely though and in the sun so it was warm which was nice. All in all I would stay again lovely food staff rooms and service make the small “niggles” easy to live with.