Claire
A very late review but needed as we had a lovely holiday and it was very accessible for those who are disabled / have walking issues. We visited September 2023 in September.
The hotel offered easy access for wheelchair users, ramps into and around stairs of the hotel and a chair lift into the dining area. Big main lift to the pool and all levels. Spacious hotel foyer and halls. Pool area was all flat and offered plenty of room to get around.
The staff were exceptional, anytime I approached any stairs a security guard or staff member who was nearby offered to help. Kind, helpful and very welcoming. Always asking how my friend was and if they could do anything to help make our stay more comfortable.
The location of the hotel is on a hill, but it’s only a short walk (10 minute walk) to the beach front.
The food selection was excellent, different cuisines every day and food for those fussy and not so fussy. Snacks around the pool were great, burgers, hot dogs, salads and ice creams. Great choice of different drinks, cocktails, soft drinks. Think you had to pay for certain imported drinks but there was alot of choice of other beverages included in all inclusive.
The pool was clean, the entertainment was good and staff were very friendly and helpful. Jacuzzi very big, clean and great jets!
The gym was basic but had everything I needed, you book an hour slot for yourself via a booking form which was easily done.
If you’re looking for somewhere to relax and lay by a pool but want the option of the beach then I really recommend this hotel. It was just what we needed! Thank you for being such a welcoming and accommodating hotel
Charlie Standish
Hotel Palia Las Palomas presents a mixed experience for its guests, offering some highlights alongside areas for improvement.
Positive’s
The hotel is in a prime location, conveniently situated near all the key attractions and amenities you might need. Whether you’re looking to explore the local area or enjoy the nearby beach, the hotel's placement is ideal. Additionally, the food is very good catering to a variety of tastes. From fresh selections at every meal to plenty of options for every palate, there’s something for everyone. While the cooked breakfast could be warmer, you'll never go hungry, as the range and quality are quite commendable, you can eat 24/7. Furthermore, the Jumbo team works incredibly hard bringing a lot of energy and effort to keep guests entertained, although their enthusiasm can sometimes feel overwhelming.
The hotel bed, was comfortable, ensuring a fair night’s sleep, even if some of the room space could be better utilised for couples. Lastly, the views from my room (242) offers a slight glimpse of the sea and a busy road.
Negatives:
Unfortunately, several aspects of the hotel fall short of its advertised four-star rating. One major issue is the lack of Wi-Fi which in today’s connected world, is an expected standard for most travellers, especially in a 4-star establishment. The carpets in the corridors have a bad odour, detracting from the overall cleanliness and comfort of the hotel. The rooms, while functional, are shabby and in need of updating. My room for instance, had cracked bathroom tiles, a badly stained toilet bowl with severe lime scale, giving the bathroom a rather unappealing appearance.
The hotel is multi-national but in reality, it caters predominantly to French guests, making it difficult for non-French speakers to fully engage with the entertainment, especially given how loud and repetitive the music is, making communication challenging.
There are also service issues. The key card system is unreliable, often blamed on interaction with mobile phones, though many guests reported issues even when their phones were nowhere near the cards. The outdoor bar closes early at 8 p.m, forcing guests to move inside when they might prefer to enjoy the evening weather outdoors. Moreover, there seems to be an imbalance between the number of Jumbo staff and bar staff, leading to longer wait times for drinks, especially during peak times. The noise from the road at the back of the hotel can also be disruptive, particularly for those in rooms like at the back, which offers a less than inspiring view of the car park and a large skip.
Finally, certain amenities that are typically included in a 4-star hotel, like a safe and Wi-Fi, come at an extra cost, which seems unjustified for a hotel of this supposed standard. I didn’t purchase the Wi-Fi as I was told it wouldn’t work in the rooms, only the lobby and communal spaces.
Overall, while the hotel has its positive aspects, such as the food, location, and hardworking staff, the various shortcomings – from shabby rooms to service flaws – make it feel more like a 3-star experience than the 4 stars it claims to be.
Grace Connie
Worst experience ever!!! Sentimental pieces of jewellery stolen by cleaners and reception/management were totally useless and refused to investigate. Wouldn’t help at all or phone the police, not even a number given to do it ourselves. Room was appalling, holiday clothes ruined from dampness in wardrobe. Patio door lock broken and again refusal to fix it or offer alternative room. Staff Ignored ‘do not disturb’ sign on door and went in countless times anyway. When trying to make personal phone calls was followed by security everywhere! Only thing good was the beach being close to the hotel. Overall terrible experience would not go back. Definitely not a 4 star worthy hotel.
ST ST
Amazing holiday!! I was a bit skeptical because of the reviews on this hotel BUT I do not have one complaint, the rooms are beautiful, the food was amazing! To the point where me and my partner would rather eat at the hotel, staff were very friendly, the jumbo club staff for activities in particular were great!! The entertainment was great, the jumbo club staff member made the effort all day!! Included all ages and NEVER a dull moment! Drinks were also great, loads of choice! Everything outside was also so clean and tidy we couldn’t of enjoyed it anymore!! We will definitely be back soon!!
Leon Kearney
3rd time at the hotel. 2017, 2018 and now 2024. Can't knock it. Location is perfect, 2 minute walk to the beach, bars and shops. Hotel is always good and the animation team keep you entertained. Always something to do. Food is good, a lot of variety.
My Booking
.jpg)
.jpg)
.jpg)
