Charlotte O'Grady
Fantastic hotel!!! 🤩🤩 We absolutely loved it here, right next to the train station, 10 min walk to the centre, bus stop right outside- fabulous location. The breakfast was one of the best I've been to, so many healthy options which is amazing to see. Rooms lovely bright and clean, staff very nice, gym and sauna brilliant! Will return here without doubt. 😁
lovelykvw
Great hotel and we had the best night's sleep I've ever had in a hotel.
The mattress and pillows were so comfortable.
Attention to detail goes above and beyond at this hotel.
Little extras in the room like mini cosmetics kit, shoe shine kit, sewing kit, dressing gowns and slippers, steamer etc, all lovely extras at no extra cost.
Room was nicely decorated and it wasn't a "cheaply" made room. Even the waste paper bin was of good quality and the room safe was a decent size.
Room was quite. No noise from the outside and we where at the front of the building.
Pool, terrace area, bar and restaurant are lovely areas to sit and chill.
The hotel was spotlessly clean and almost all of the staff really made an effort to make sure your stay was a memorable one.
The slide in the reception area brought a lot of smiles and giggles.
Highly recommend a stay here. We have since been on the Barcelo website to see where else they have hotels.
Pichit Noller
We recently stayed at this hotel and, unfortunately, our experience did not meet our expectations. Having worked in the hospitality industry for over 15 years, including in hotels, I expected a much higher standard.
1. Room Assignment – As a couple, we were given a room with two single beds pushed together. While we understand that room assignments depend on availability, a prior notice about this arrangement would have been appreciated.
2. Room Condition – Some decorative elements in our room were damaged (see attached photo). Given that housekeeping serviced the room daily, we would have expected at least some acknowledgment or action to address this.
3. Noise Disturbance – Almost every morning between 7:00 AM and 9:00 AM, we were disturbed by loud drilling and hammering. We understand that maintenance work is necessary, but such noise early in the morning significantly impacted our ability to relax and enjoy our stay.
4. Restaurant Service – This was by far the most disappointing aspect. The staff was generally unfriendly, and the service was unacceptable for a 4-star establishment. My partner and I ordered a salad and a main course. The salad arrived first, and my dish followed 3–5 minutes later, disrupting our dining experience. Throughout the entire meal, no one checked on us or asked for feedback. Additionally, after a 45-minute wait, our drinks still hadn’t arrived, so I canceled them when paying at the bar.
For a hotel of this caliber, such service is simply unacceptable. We hope management takes these concerns seriously to improve the guest experience in the future.
Tina Monaghan
Beautiful hotel in a great location.
Everything you need in your room. Service was exceptional all staff were very friendly. Ideal hotel for a couples short city break. Will most definitely visit again and would have no problem in recommending this hotel.
Thank you to all the staff who made us so welcome.
KB 999
lovely hotel with excellent customer service. even though it isnt in the centre of town, the location was perfect for us as it's quite a bit quieter and there's a local metro that can get you into town in 7/8 minutes anyway, so it's no big deal.
we've stayed a couple of times before and are booked up again for the summer too. some of the rooms are better than others with slightly peeling wallpaper in our last room, but it was only minimal. the overall standard in the hotel is truly excellent, and it's spotlessly clean too.
we love it here and the location is one of the biggest selling points for us... where else can you stay with a modern shopping centre with an excellent supermarket on your doorstep for essential room 'supplies' a mainline train station (on your doorstep) that will take you to cordoba, madrid, seville and other large cities if you fancy an away day, a local cercanias train line that will take you along the south coast to places like benelmadena, torremolinos, fuenguerola etc and a modern, clean metro that takes you into town in just 7/8 minutes?
the hotel has a lovely rooftop bar also with sunbeds if that's your thing and if you join their loyalty club, you can get discounts on room rates and other hotel expenses during your stay.
it has to be one of the best hotels in malaga.
My Booking
