Andrew Booth
We stayed in a deluxe junior suite for three nights with our two children (2 & 10). It's really hard to fault the hotel. The room was superb and had diving doors to separate off the kids beds. Both the bath and shower was for two and had lots of space. There was a bottle of cava waiting for our arrival and water was replenished daily along with a different sweet treat every day. The breakfast was really good quality and there's a small bar downstairs in the lobby. The pool is small but was quiet when we stayed and there's a small pool bar too. The slide in the lobby was a really unique feature and the kids loved it! It was a short walk to the old town of around 20 minutes but there were plenty of bars and restaurants close by and the hotel is actually connected to the train station so there are shops, restaurants and a supermarket on your doorstep. Great for a trip to Malaga.
lovelykvw
Great hotel and we had the best night's sleep I've ever had in a hotel.
The mattress and pillows were so comfortable.
Attention to detail goes above and beyond at this hotel.
Little extras in the room like mini cosmetics kit, shoe shine kit, sewing kit, dressing gowns and slippers, steamer etc, all lovely extras at no extra cost.
Room was nicely decorated and it wasn't a "cheaply" made room. Even the waste paper bin was of good quality and the room safe was a decent size.
Room was quite. No noise from the outside and we where at the front of the building.
Pool, terrace area, bar and restaurant are lovely areas to sit and chill.
The hotel was spotlessly clean and almost all of the staff really made an effort to make sure your stay was a memorable one.
The slide in the reception area brought a lot of smiles and giggles.
Highly recommend a stay here. We have since been on the Barcelo website to see where else they have hotels.
Charlotte O'Grady
Fantastic hotel!!! 🤩🤩 We absolutely loved it here, right next to the train station, 10 min walk to the centre, bus stop right outside- fabulous location. The breakfast was one of the best I've been to, so many healthy options which is amazing to see. Rooms lovely bright and clean, staff very nice, gym and sauna brilliant! Will return here without doubt. 😁
Adrian Jackson
We stayed here due to the hotel’s convenient location for the train and hire care pick-up, but we were surprised by the quality of our stay. The room was a good size and comfortable, the staff were welcoming, and the breakfast was good for the money.
Pichit Noller
We recently stayed at this hotel and, unfortunately, our experience did not meet our expectations. Having worked in the hospitality industry for over 15 years, including in hotels, I expected a much higher standard.
1. Room Assignment – As a couple, we were given a room with two single beds pushed together. While we understand that room assignments depend on availability, a prior notice about this arrangement would have been appreciated.
2. Room Condition – Some decorative elements in our room were damaged (see attached photo). Given that housekeeping serviced the room daily, we would have expected at least some acknowledgment or action to address this.
3. Noise Disturbance – Almost every morning between 7:00 AM and 9:00 AM, we were disturbed by loud drilling and hammering. We understand that maintenance work is necessary, but such noise early in the morning significantly impacted our ability to relax and enjoy our stay.
4. Restaurant Service – This was by far the most disappointing aspect. The staff was generally unfriendly, and the service was unacceptable for a 4-star establishment. My partner and I ordered a salad and a main course. The salad arrived first, and my dish followed 3–5 minutes later, disrupting our dining experience. Throughout the entire meal, no one checked on us or asked for feedback. Additionally, after a 45-minute wait, our drinks still hadn’t arrived, so I canceled them when paying at the bar.
For a hotel of this caliber, such service is simply unacceptable. We hope management takes these concerns seriously to improve the guest experience in the future.
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