Holiday World Polynesia Hotel

Lynne Hodgkiss

Stayed over Christmas with family rooms very clean towels etc changed every day staff very helpful and beds so comfy. Food and snacks good always something to eat and all inclusive drinks high quality. Grandkids loved it playing pool and bowling in the arcade entertainment in the evening not so good just a singer and not much Christmas atmosphere but few of us so made own fun. Hotel is up a steep hill and not much round it but we knew this and taxis were cheap the reception staff booked it and they came quickly. Would recommend this hotel very unusual something to see round every corner.

Alicja Wichrowska

Went for 2 weeks in December 2022, for Christmas and New Year’s. We loved everything about our stay. Wheelchair friendly. Wonderful service. Delicious food. Good weather. Organised fun entertainment. Will come back definitely.

John Dowds

Was apprehensive after I booked after reading the reviews. Like others have said, if you're looking for faults you can find them but just go and enjoy yourself. Travelled with our 11 year old and we all had a great time. Hotel catered for all our needs. Always found plenty to eat (and drink). Good indoor spa for the dull days. Shuttle bus to take you to the splash park down the hill. Hotel shop reasonably priced. Animation team were great. Loved visiting the turtles and the lovebirds in the hotel every day. I don't normally like going to the same hotels but can definitely see us coming back here

Ahmed Hadj

I stayed at Holiday World Polynesia from November 1st to 8th, 2024, and it was, without a doubt, one of the worst experiences of my life. After saving for months to afford this all-inclusive vacation, I was met with a series of issues and humiliations that completely ruined my stay. 1. Unacceptable behavior from security staff On November 7th at 12:18 AM, I went to the bar to get a glass of water from the fountain provided for guests. Out of nowhere, a security guard approached me aggressively, yelling at me to leave as if I were a criminal. This humiliating and disrespectful treatment occurred in front of other guests, leaving me shocked and ashamed. I have never been treated with such hostility in any hotel, especially not one that claims to be 4 stars. This incident destroyed any sense of comfort or trust I might have had in this establishment. 2. Neglected and filthy rooms My room was infested with ants, and the bed sheets were not changed even once during my entire stay. The level of hygiene was appalling. On top of that, the key to my room only worked about 10% of the time, forcing me to make three trips to reception on multiple occasions. Despite this, the receptionist refused to accompany me to check or resolve the issue, showing a complete lack of care or professionalism. This disregard for guests’ basic needs is unacceptable. 3. Misleading services and false promises I specifically paid extra for a room with a lateral sea view, only to be given a room overlooking the parking lot. This blatant misrepresentation of services demonstrates the hotel’s lack of respect for its paying customers. 4. Poor overall management The staff, from reception to security, treated guests with condescension and disdain. Simple issues that should have been resolved quickly were ignored, leaving me feeling abandoned and disrespected. The hotel makes no effort to provide a welcoming or comfortable experience for its guests. This was supposed to be my first all-inclusive vacation, but it turned out to be an absolute disaster. Instead of feeling relaxed and refreshed, I left humiliated, stressed, and regretful of ever trusting this hotel. If you value your time, money, and dignity, avoid Holiday World Polynesia at all costs. This establishment is a disgrace to the hospitality industry, and it does not deserve to call itself 4 stars.

Eleanor Jordan O'Farrell

This is a huge, very unusual hotel. It's like something in Vegas. The staff were all very friendly. We decided not to go All Inclusive and are glad that was our decision. On our last night I broke a toe so we were forced to eat at the hotel. It is buffet style as a lot of all inclusive are. The only bit of food that I enjoyed was the Santiago cake. The rest of the food that I tried was dreadful. And the red wine was ice cold and absolutely horrific. We have enjoyed lots of gorgeous reds during our stay. Some cost as little as €3 a bottle, so I can only imagine how cheap the hotel wine is.