Marta Kenny
Avoid if you're looking for a true family-friendly all-inclusive holiday!
We’re currently staying here and are extremely disappointed. We booked based on the advertised indoor play area and indoor pool, but the reality is far from what was expected.
- Indoor Play Area: It’s just okay, but parents aren’t allowed inside, meaning you can only watch from the outside, which is far from ideal.
- Food Quality: Very average at best. While some salads and fresh fruit are available, most other options are heavy, fried, and repetitive. I’ve had stomach issues since day one. The red wine is terrible and served cold.
- Indoor Pool (or lack thereof): This was the biggest disappointment and a dealbreaker. It’s advertised as a pool, but it’s actually part of a "spa" and costs an extra €15 per person, per hour! On top of that, kids aren’t allowed in the afternoons. Had I known this in advance, I would never have booked. The pool is run down, sauna is not hot and the wooden boards in sauna are broken, have to be careful not to break a leg.
- Service & Communication: some staff at reception or in the pool (“spa”) barely speak English, making it difficult to get help or even basic information.
- rooms: probably the best part of it since there is a living area and a bedroom. Beds are ok but they separate at night
Overall, this is NOT a true all-inclusive experience, many things come at an extra charge, and the facilities are not as family-friendly as they claim. We regret booking here and wouldn’t recommend it.
Eit88
Stayed in the Polynesia Hotel this weekend just passed, 28/2/25 - 3/3/25 in specifically room 151. Beds were perfect, balcony was lovely and the food was nothing short of delicious. Staff were extremely nice and despite a small language barrier communication was fine. In the area we stayed in it was quiet and calm, yet so close to all of the shops, just an elevator ride away. The only downside is that the balcony drains were blocked. Aside from that everything was too notch, it’s only been a few hours since I checked out and I’m already missing the hotel! Can’t wait to go on holiday next year May 2026 already, and hopefully I’ll get to go to the Polynesia Hotel again!
Lynne Hodgkiss
Stayed over Christmas with family rooms very clean towels etc changed every day staff very helpful and beds so comfy. Food and snacks good always something to eat and all inclusive drinks high quality. Grandkids loved it playing pool and bowling in the arcade entertainment in the evening not so good just a singer and not much Christmas atmosphere but few of us so made own fun.
Hotel is up a steep hill and not much round it but we knew this and taxis were cheap the reception staff booked it and they came quickly. Would recommend this hotel very unusual something to see round every corner.
prince thomas
Rooms are really good size and have the best views of the pool and the sea.
Walking distance to beaches and all amenities. One thing i did not like much was the wristband door that they insist you to wear at check-in. We stayed for a week, and It was really annoying to wear them throughout our stay :( ( It's hardly work on the doors,we had to request a regular magnetic card for opening doors)
and also pay a security deposit for them.
Tom Staples
I’ve just come here to say in the hope that others may be spared the disappointment - beware the Latin dance festival which happens here on a yearly basis called ‘Viva La Bachata’, stayed here in May 2024 and on some nights the pounding music, young adults walking around the corridors didn’t stop til around 6am. Appears to be scheduled for this hotel again this year (2025). With a toddler (as was our circumstance) this is less than ideal, particularly when the hotel is marketed predominantly as a family friendly hotel. This event should be very clearly advertised when booking through a holiday company.. which currently it is not.
Otherwise a lovely hotel and helpful staff, only overshadowed by the daily trek to the ‘better’ pool/water park which is a five minute bus ride from the hotel itself.
My Booking
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