Melissa Penalver
Attended a corporate event earlier this week and the service provided was fantastic, before (when organising it) and on the day itself. The catering was superb and the staff was professional and polite throughout the event. We were a large group and everyone really enjoyed themselves. Looking forward to repeating next year!
Ellie Lola
As a women coming to this resort alone I felt the bar staff in Santa Maria were very rude. They didn’t seem to want to serve me or pay an interest like my money didn’t matter because I was only paying for one person. The rooms were the noisiest I have ever experienced in a hotel especially with the interconnecting door to a strangers room which is a terrible idea. You can hear when the room next door switches on their light. Bathroom was dirty and bathtub was filthy with dirt and hair inside. Pool was nice and reception staff helpful with ubers and taxis. Would not return.
Kot Sierra-Lima
This hotel stolen money from my card, despite to payd on site, they debit my card used to made booking. Corespondence with they are verry weak, they dont want to hear and understand any arguments. Last time stay... If U dont want get a payments problems, choose other place...
Steven Payne
Great 2 days at the Barcelo for a corporate event. The team put on a great space for us and very helpful in the buildup.
Will be back for our next one.
ferreolla carly
upon arrival, i found multiple insects in the bathroom crawling in the sink and on the floor. concerned about the cleanliness, i called the receptionist to request a room change. a manager came to inspect the situation and kindly explained that the insects came from outside and are harmless. he offered to have the housecleaner deep clean the room instead of changing it, which was not satisfactory. as a guest, i expect a standard of cleanliness and comfort, and finding multiple insects in my room failed to meet those expectations. i found the manager's overall demeanour dismissive as he downplayed the incident as a normal occurrence.
the room lacks soundproofing, you can hear everything as if you’re present in another person’s conversation. i could hear arguments from the room next to me and even just the sound of footsteps walking past my door. it quickly became irritating as the noise grew and the groups staying on the floor became bigger.
some of the receptionists were kind, which contributed to a more positive experience. breakfast had a variety of options that i found okay.
overall, i would not recommend this hotel to others based on what i encountered. i hope the hotel management takes this feedback seriously and ensures that rooms are thoroughly cleaned and maintained to prevent future guests from having similar experiences.
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