Melissa Penalver
Attended a corporate event earlier this week and the service provided was fantastic, before (when organising it) and on the day itself. The catering was superb and the staff was professional and polite throughout the event. We were a large group and everyone really enjoyed themselves. Looking forward to repeating next year!
Ellie Lola
As a women coming to this resort alone I felt the bar staff in Santa Maria were very rude. They didn’t seem to want to serve me or pay an interest like my money didn’t matter because I was only paying for one person. The rooms were the noisiest I have ever experienced in a hotel especially with the interconnecting door to a strangers room which is a terrible idea. You can hear when the room next door switches on their light. Bathroom was dirty and bathtub was filthy with dirt and hair inside. Pool was nice and reception staff helpful with ubers and taxis. Would not return.
ferreolla carly
upon arrival, i found multiple insects in the bathroom crawling in the sink and on the floor. concerned about the cleanliness, i called the receptionist to request a room change. a manager came to inspect the situation and kindly explained that the insects came from outside and are harmless. he offered to have the housecleaner deep clean the room instead of changing it, which was not satisfactory. as a guest, i expect a standard of cleanliness and comfort, and finding multiple insects in my room failed to meet those expectations. i found the manager's overall demeanour dismissive as he downplayed the incident as a normal occurrence.
the room lacks soundproofing, you can hear everything as if you’re present in another person’s conversation. i could hear arguments from the room next to me and even just the sound of footsteps walking past my door. it quickly became irritating as the noise grew and the groups staying on the floor became bigger.
some of the receptionists were kind, which contributed to a more positive experience. breakfast had a variety of options that i found okay.
overall, i would not recommend this hotel to others based on what i encountered. i hope the hotel management takes this feedback seriously and ensures that rooms are thoroughly cleaned and maintained to prevent future guests from having similar experiences.
Eva Horvathova
They charge 15 euro a day for parking, which was not communicated to us until after we arrived.
The pool is only open from 11am.
Rooms are clean, but dated. Our hair dryer was broken, the air conditioning was very weak so we were sweltering hot and couldn't sleep even with it going full blast.
Hotel is frequented by a lot of young people, we had teenagers running down the halls knocking on every door, and Hotel wouldn't do anything about it.
Wouldn't recommend staying here.
Badinho Terras #BrunoRumoaos100k
Hi, I’m going to your hotel in April next year, but in the dates when I will go to your hotel, the pools are not open yet, Why? It has a good temperature in that season like 20 degrees Celsius to 25, so why not opening your pools after the winter ends, it’s bad for the customers that want to go to the pools, and can’t bcs it’s closed
My Booking
