4 Star Crete Holidays

Edyta E

I was with my mother for a week in June in this hotel. The hotel deserves a 5-star rating because of the staff. The staff are very nice and helpful. The staff do everything they can to satisfy the guests. The rooms are large, cleaned every day and towels are changed. The location is ideal (close to the sandy beach), you can't hear loud music from the center. The only drawback is quite a lot of loud young people from the UK ;) (however, it is a city ideal for parties, so I fully understand this). The restaurant has a variety of meals and everyone can choose something for themselves. The food is fresh, there are always vegetables and fruits. Although the hotel day starts at 3 p.m. and we were at the hotel around 8.30 a.m., we could eat meals and the reception was very helpful in everything (for such a high rating). For little money as for All inclusive, you can't have any complaints.

Ilze

A peaceful, well-kept hotel with spotless rooms cleaned daily. The food is delicious and thoughtfully prepared, while the bar serves excellent cocktails. Service is warm and welcoming, making for a truly relaxing stay. The only drawback is the lack of a separate smoking area, leaving non-smokers and families exposed to cigarette smoke outside.

Gemma

Stayed here in June. Studio had a shop like shutter. Buffet food was extremely cheap, however I enjoyed the Greek dishes. The location wasn’t great, area was rather run down. Staff were very friendly and it was great there were two pools with comfy sun loungers.

Russell Hardwick

Great hotel. Very clean. Far away from Malia strip to not hear it but close enough to walk (5 mins) if you want to go there. Close beach too (8 mins). Old town is lovely. Staff here are very friendly. Would definitely come back here.

Arnaud Noël

Beautiful vacation for our family (2 adults and a 6-year-old girl). Lovely rooms (suite), stunning pool, super friendly staff, very clean, and the owner ensures discipline is maintained in the establishment. The food is buffet-style, and there’s always something to find (we’re not picky when on vacation). Of course, this remains a destination for young people, and the music from nearby nightclubs (3-4 km away) plays until 6 AM, but with the windows closed, we didn’t hear anything. The beach is a 10-minute walk away (make sure to turn right, then directly left at the T-junction below the street, and don’t go left), though access isn’t so straightforward because there’s no sidewalk and the cars drive pretty fast. Thanks to everyone for this beautiful vacation.

Chris

From the first moment we met them they felled like family

Alexandru COJOARI

Worst hotel experience I’ve ever had. The owner and his wife started harassing us during our stay, demanding extra money for our child — more than half the total booking price! When I calmly explained my point, they simply refused to speak to me anymore, as if I had no right to question them. For two days, they kept coming back to pressure us, completely ruining our vacation. Absolutely unacceptable behavior. Avoid this place if you want peace and respect.

Gielen Reclame

These people are the best! They are honest and soooo nice.. they have done a great job turning this place into a paradise for holiday. Room are clean and basic. The meals and drinks are delicious! You can rent a car at the poolbar and it's close to the beach. Best place to stay!

Moh. ham

Extremely disappointed. They charged our young child the same as an adult, with no explanation or fairness. When we asked about it, they were rude and defensive. The owner and his wife made our entire stay uncomfortable with their cold and arrogant attitude. Definitely not a family-friendly place. Avoid if you value honesty and respect.

Biljana Ilić

We enjoyed our stay (26.06-01.07.2025) with our kids. Great value for money! Thank you very much.

Angela Coates

After reading reviews before we went I was a little worried but when we got there it is a lovely adult hotel situated in a great location, close to the main street and seafront of Hersonissos. Clean and tidy rooms, with comfortable beds, bathroom was a little small but at the end of the day it is adequate for the purpose. We found the staff friendly and helpful, and they had prepared some food for us as we were arriving late at night, which was a very nice touch. Food and drink was pretty good but we did eat out too to try the Greek restaurants. All in all, we had a brilliant stay here, and the hotel served as a fantastic base for us to get out and explore the island. We would definitely return.

Samantha Harris

The best bits were the beds and pillow, they’re sooo comfortable. The best I’ve slept on in any country or hotel. The proximity to the local shops and night life was a plus unless your a light sleeper. Now the bad bits, this hotel is a 2 star max, rooms are small, no furniture unless you count the dressing table made from different pieces of furniture, the bathroom were not fit for purpose and so tiny only a small child could comfortably shower. The cleaning was done once in the two weeks I stayed. I made my bed 10 out of 14 days and when the housekeeping did then well, they were threw together. Only gave us clean sheets and towels when we specifically asked for them. The food was awful and that was after you had shared it with the birds, not enough seating for the amount of people staying there, the hotel bar had 4-6 tables with chairs, again no where near enough. Then we have the power outages that kept happening, once it was off over 8 hours plus. Ridiculous! Then my husband had a bad fall entering the hotel on the steps as there were no wet floor signs, but after he fell there were two, never again would we visit this hotel.

lizzy Martin

We stayed here for 8 days. Arrived in middle of power outage. Staff dealt with it brilliantly. Welcoming, friendly, clean rooms little small on balcony. All very clean and tidy. Was 2 minutes from town . Great area loads to see and do. Staff all great George from the bar was so funny. Very friendly. Dinner was ok . Not much choice but found something each day. Puddings yummy. Again Staff great , cleared plates as soon as finished . All areas of hotel where very clean and tidy.

Laura Knight

Great location just minutes from the beach, basic hotel but clean and tidy. The food is a bit repetitive and for my friend who is coeliac there was just salad, salad and more salad!! Food was good though. Drinks, including soft drinks were all local. Two swimming pools with plenty of sunbeds. I would recommend bringing earplugs, it is very noisy. Noise from outside and from guests walking to and from their rooms it's was very echoey, it was also noisy from the rooms either side and upstairs. Tea making facilities in the room (no coffee), rooms are not massive but very comfortable and the bathrooms are modern and clean. Very strong smell of drains! Nice and friendly staff. No bottled water in the hotel and could do with a snack machine.

George Wallace

Lovely hotel. Very clean, staff were friendly and helpful 😃 Rooms were really nice but sadly food was just ok, lots to eat so you won't starve 😉 but it was pretty basic. Need to sort the premium drinks menu, make it a bit clearer 🥂 other than it was good holiday in crete 😃

E. Putii

Avoid this hotel if you care about your vacation. 1. Service: There is none. The manager is rude, ignores safety rules, and treats guests disrespectfully. Staff seem afraid of him and are unhelpful. 2. “All-Inclusive”: It’s not. Same limited food every day, low quality, and even risk of food poisoning. No other food options around. 3. Drinks: Only the cheapest alcohol is included, served in tiny amounts. Anything decent costs extra. Water isn’t even included after check-in. 4. Beach: No private beach. The nearest one costs €20/day for old sunbeds and broken umbrellas on artificial grass. Water was murky and unpleasant. 5. Rooms: Very outdated, with uncomfortable beds and paper-thin walls. Showers in poor condition. Housekeeping is inconsistent at best. 6. Extras: Beach towels – €4 each. 500ml bottled water – €1.50. No mini-bar. One small water bottle per person at check-in – that’s it. You’re constantly being charged for everything. The place could have potential, but poor management and greed are ruining it. Not recommended.

Jeimy Fabregat

We booked this while we were already in Crete and didn`t checked a lot befor booking. When we arrived we were absolutely amazed! The hotel is located in an amazing spot, great views, beach, pools, restaurant and rooms. We were upgraded to a suite and it was awesome, everything clean, the staff was always nice and helpful. All inclusive is definitely worth it, we even decided to stay more days after our first booking. Definitely the place you want to stay in Crete.

Alan Welch

Got the most expensive room and it's nothing like the photos, only 1 word.... kip or dump... and room floods from shower. As for food, the worst I've eaten in 40 years and my dog gets fed better food. Out dated and place hanging together with dirt I'm guessing. The missus even had to clean the room Thank f##k we only booked 1 night Stay clear or lose your money and be disappointed. No glasses in room or bottle openers and won't give you anything. Anniversary in crete for 2 weeks and 1 night here just brings things down. Sorry for any1 going on hoilday here and please go and stay in chaina area its everything opposite to this dump. And smell of sh1t near rooms and smell in room is nasty Going to stop because I can go on forever If you value your relationship don't bring her here or you'll break her heart

Stephen Adams

Was back in KALYPSO for 2 weeks in MAY 2025. The setting is beautiful, the place is comfortable, the staff are friendly and the site provides a range of options for relaxing, swimming and chilling. I go by car so its easy to explore nearly and its also fun to walk to lovely local beaches. I enjoyed a massage this time, so professionally performed by Eleni. I go all inclusive and the pool bar is available during the day until 7.00pm and there are drinks available with meals. Very acceptable Mediterranean menu and great salads; nice breakfasts too!! All rooms now have WI Fi which is a great improvement for 2025. So relaxing, so refreshing and so special to be able to watch the sun going down over the Lybian Sea. Will be back later this year to my favourite hotel in Southern Crete MANY MANY THANKS TO KALYPSO staff and management.

Tommaso Virgili

I should have written this review long ago, as I stayed in the hotel in August 2023. My bad for not doing so but I think it's still due. I was initially sceptic due to the abysmal reviews on Booking, but still decided to give it a try due to the crazy low price and, above all, the fantastic position. It was beyond my expectations. Of course, you can't expect a Maldivian resort, but it would be ridiculous to do so for about 50 € /person per night, all inclusive, in high season. I can't even start to describe how magnificent the landscape and the sea are, or the fact of sunbathing on the cliffs almost alone, the swimming pool from which you dominate the cost and the promenade in the mountains above. Even the food was fine, while the only *very* bad thing was the house wine included in the all inclusive.The quality/price ratio is incredibly good - our bedroom even had a great view on the sea. I would go there again and I would recommend it!

Moises Matzenbacher

Lovely hotel with very good food. Not the best place if you like silence. The swimming pool is great but quite busy. The rooms are basic with not much natural ventilation.

Mark Williamson

Well firstly I will say dont believe all you read on these reviews, obviously some people are very hard to please. This hotel certainly is a 4 star, the rooms are perfect with all you need for your stay. Cleaned daily fresh towels and bedding. All the staff very welcoming and happy to help anyway possible, shout out to Andreass, Elvris, both made our holiday with entertainment and drinks factor. Location is ideal short walk in to Sisi port where there is also plenty of food places to visit. We had no issues getting sun beds, pool was perfect. I would visit here again in a heart beat absolutely brilliant thankyou to all at Costello village. Anyone considering a visit go for it.

Moira Mulloy

The castello village. Is beautiful. Clean and the rooms are to high standard. The staff are very friendly and helpful. Especially the entertainment staff and susie. Location brilliant. The only thing which wasn't up to standard was the food. We were there for two week. It wasn't never warm the plates cold. Even when they brought fresh trays out. It was cold. It was reported many times by different people. They was no improvement

Adrian Haynes

Wonderful resort for relaxing and chilling for a holiday I have looked at past reviews and cannot believe the comments, Evis, Savi, Mikalis and Charlie were beyond excellent. Having been a catering manager of many years in hotels, multi restaurants, banquets etc and travelled extensively I would hire these staff in a heartbeat and know I have among the best money can buy. I've catered for royals and ultra rich, celebs and top politicians and businesspeople, can't say en, these are hard working excellent friendly and businesslike staff. Well done Costello, great staff selection. Thanks for superb holiday.

Anna Suwalska

The impressions from the stay at the hotel were great. A housekeeper Vjollca from Albania she was great. She was cleaning our rooms perfect, she was also very nice, polite a kind lady. Everything what we asked ( towels etc) we got from her. Such a nice a hardworking lady we never met in any hotel while we were travelling. The hotel can be proud to have an employee like her . There is one "but" though. A gentleman named Ervis from Albania works in the hotel restaurant. He is very uncultured and rude. Besides, the older lady who also works there (I don't remember the name Sevi or Savi) is also not very polite. I understand that this gentleman may be the boss in this restaurant, but when I was there for breakfast or dinner I felt trapped, and another guests too.so . A little more tact would be useful for these gentlemen because they are there for the guests, not the guests for them. And the downright intrusive looking, checking "whatever happens", downright stalking is not pleasant. People dont feel comfortable eating breakfast or dinner in such an atmosphere. And besides, I understand that they don't serve any drinks for dinner because they want to earn money, but paying for water is a bit too much.

Maria

It's a very kids friendly hotel. The pools are great, a very short walk to the beach, good games and activities around the pool for both kids and adults. The entertainment crew was great. The rooms were cleaned daily and the housekeepers did a great job cleaning around all our stuff (we had a lot of toys etc in the room). The breakfast was great with a big selection. The only negative was the older gentleman who was working the tables around the pool at breakfast. He was really rude to my mother, he was not nice to the younger staff and he made us all stressed trying (or make the younger staff try) to take our plates before we had finished eating. It was a very stressful environment. The rest of the staff was wonderful!

Justine

The level of service in this hotel is just exceptional! I visited many hotels, but that was the very first one where every single person who works there was so nice, friendly and hard working. I'm back home now and thinking about the guy arguing at the reception in the morning and the receptionist who was more than polite, kind and patient to him! I just want to say - I really admired her! You guys are amazing! Hugs to all of you in the restaurant, reception, housekeeping, spa, from me and Antonina! We will come back! Kisses!

Tanya Dmitracova

Absolutely Wonderful Stay at Minos Hotel Crete (03.06.2025 – 07.06.2025) We had an amazing experience staying at Minos Hotel and would love to share our sincere appreciation. We arrived early in the morning, around 8 AM, due to an early flight. Although the official check-in was later in the day, the reception staff warmly welcomed us, invited us to have breakfast, and kindly gave us our room right after — which was incredibly thoughtful, especially since we were tired and traveling with our 3-year-old son. We stayed in Room 825, which I believe was a Superior Suite Room, located in a separate building. The view in front of our building was overgrown with reeds, but we mostly looked out at the sea, not down. I believe the hotel probably has plans to improve that area in the future. The room was fresh, clean, and had a beautiful sea view. Housekeeping was done daily, and towels were changed every day. We were pleasantly surprised to find a bottle of champagne and a plate of dried fruits in the room upon arrival — such a lovely touch! A special thank you to the wonderful housekeeping ladies — you were truly the best. As for the food — we had breakfast and dinner included. Everything was fresh, varied, and absolutely delicious. I only managed to take pictures of breakfast on the first day — after that we just enjoyed the meals too much to stop for photos! After reading the recent reviews, I also want to share my opinion about the restaurant manager. He actually did his job 100%. All the waiters under his supervision worked excellently. One thing I can say for sure: the plates were always cleared on time, and the staff consistently asked before taking them away. Since we were with a small child, we mostly spent time at the kids’ pool, which was perfect: clean, not crowded, and often we had it all to ourselves. Our son loved swimming and sliding on the mini water slides. The location is also excellent — within walking distance you’ll find the beach, a supermarket, and the old town of Rethymno is just a 15-minute walk away. We enjoyed evening strolls every day. We also truly appreciated the thoughtful gifts from the hotel — thank you! A heartfelt thank you to the entire Minos Hotel team. You have a fantastic hotel, amazing staff, and incredibly tasty food. We will definitely return!

Jelena Stojanovic

We spent three wonderful days at Minos hotel, from 21st to 24th June 2025. The location of this hotel is perfect. Beach is only 100 meters away down the street. You can walk to the city center and old town. The bus station to the city center is just the opposite from the hotel. You can find a lot of restaurants, bars and cafes in the vicinity, as well as a very well equiped supermarket at the 50 meters away from the hotel. We are upgraded to the junior suite free of charge and got a wonderful room with pool view with an extraordinary balcony with sunbeds and umbrella! The bottle of wine and fruits are complementary! The beds are very confortable. The room is very clean and specious and the bathroom is equiped with all necessary amenities. We have a halfboard service with a great choice of delicious food. The staffs are very customer oriented, polite and very friendly. We sincerly recommend this hotel.

David Phillips

I would recommend this hotel as a good option to stay if visiting Rethymno. The Hotel is about 1km out of the old centre of town and is on many levels. It has a large swimming pool and several other small ones. Stayed in a superior room with a balcony with a nice seaview (over the tops of the buildings in front). Room was a nice size although shower room quite small. Tea and coffee making facilities in room including a fridge. Staff very friendly and helpful. Breakfast options are excellent with a wide choice. We used hotel as a base for touring but if you stayed on site plenty to keep you occupied. Car parking is chargeable but the road at the back between the hotel and the 5 star Minos ambassador is quiet, safe and free! There is a fixed menu for evening meal for 19€ but if you don't fancy that there are plenty of good options nearby especially along the front. There is a supermarket a short distance away.

Paula Jesus

We came here for he first time. For a long weekend 4 days , but I was really excited it's a beautiful hotel run by very friendly people, they are amazing, the hotel doesn't let you down in nothing the food was very tasty and different every single day, the staff are amazing too always with a smile , it's a goo value for money for an all inclusive hotel I will be back very soon for a long stay 😊❤️

Avenue 43

Not a 4 star hotel This place left much to be desired, don’t get me wrong this place offers Greek sunsets, ok food and an authentic ambience and a slower more relaxed pace of holiday in comparison to somewhere like Malia. My main issue with this hotel is the lack of honesty when booking. I booked a all inclusive holiday only to find out when I arrived that drinks such as the cocktails are not included in the price, also you don’t have access to the use of a gym unless you pay extra. I also found that there was a cost for eating ice cream from the bar which I feel should be included in the price. The general staff at the front desk were friendly, but most of the clientele of the hotel are from other areas in Europe and I could tell there was a sense that English people are disliked. I found the dining experience leaving me with much to be desired and at times I felt the process was rushed and many of the patrons are rude. My partner had some tongs snatched off her by a chef and was told she was slow and that people were waiting for her when there was no one around. The hotel itself is also up a very steep hill so if you are elderly or older and appreciate your knees you’re going to struggle with this place. The local transport is pretty terrible as well as buses don’t come on time and many of the local bus drivers seemed dismissive and rude to help when finding locations of things. Gave it 3 stars as for a budget holiday it’s ok but will spend out on a better place next time

Natalija Isacenko

Obviously not 4*. And I am totally aware of it cause it is my third time here. You get what you pay for. But now, as tourist tax is increased, it is not worth it anymore. Next time I will better choose apartments or a decent 3*. As usual- nice location if you have a rental car. Nice pool. (Sometimes overcrowded. Better go there in the morning to feel free.) Big parking lot. Nice receptionists. Food quite average and some days frankly not eatable. Dry, overcooked, oversalted, drinks rubbish. But many cafes and tavernas during car trips can fix this issue. But. This time our experience was quite ruined by the unpleasant and unprofessional behaviour of the restaurant staff. We were eating at the table as a family of 6. (The table was just four separate tables moved closer together. The only option for our company, cause other tables were for 2 or 4 people. ) Two of us finished the food and left earlier. Then suddenly the restaurant manager appeared (don't know his name, he commonly stands near the entrance) starts moving our table (while we were still eating) to accommodate other company. Drinks spilled, olive oil from the moving plate spoiled my moms expensive shirt. And then he starts scolding us and telling us that we are only four people and should ask him next time where to sit! We told him that we were 6, we are not robots to start and finish simultaneously, but he doesn't care. No one apologized. And the very next day as we appeared at the restaurant two waiters were staying like cerbers near that only big table to prevent us from seating. We were told to sit at the table for 6. I've asked to show me one. - This or that maybe. Answered the waitress. Clearly pointing at the table for four and just bringing us two more chairs and sets of forks. Obviously there was not enough space for all of us and we ended up eating separately. All that time while we were eating The Big Sacred Table reserved for more entitled people was staying empty. Long story short. I don't like this kind of disrespectful behaviour. It's disgusting. So, next season it will be another hotel, not Semiramis. Bye bye

steven kiernan

Well we're do I start. Pictures on website look great, but when you see the hotel in side not so good...accommodation tax 10 euros a night no free WiFi in the rooms tv channels only bbc news no English channels gym from the 80s full of rust and to dangerous to use I told the staff they weren't bothered jacuzzi didn't work food was OK. I could carry on but this carnt be bothered. This hotel is for people over 55 defo not for the young ones. I guess you get what you pay for,better hotel in hersonissos. Will not be recommending the hotel to know one.

Marius Riauka

All inclusive, food was great . Rooms are old styled, but clean, with AC. No free wifi in the rooms, Tv is more for decoration, because showing few programs.

Xhak

would like to give a big compliment to the Albanian bartender. He was absolutely professional, friendly, and always in a great mood. His cocktails were perfectly made, and you could tell he put care and attention into every drink. What stood out the most was his attentive service – he took time for every guest and always had a smile on his face. Thanks to him, we spent many enjoyable evenings at the bar. Truly one of the highlights of our stay – thank you for the excellent service!

Nathan Welch

Really nice hotel in a good location with the beach being near and also a few bars. Food was good and rooms were perfect with a nice balcony area. Entertainment team go the extra mile to get to know the guests and there are activities during the day if that’s what you want to do. Bar staff very nice, particularly the polish girl who recently started who I never saw without a smile. Great hotel which I would recommend to anyone.

Ioana Ardelean

Nice hotel, with spacious rooms. It was 5 stars before. The food was also ok but the breakfast and drinks were rather low quality. We were familiar with all inclusive drinks, but these were really hard to drink. Even the water had a strange taste, different from the one we bought from the store.

Ádám Szabó

Our holiday in Crete with friends was truly unforgettable, thanks to our stay at the St Constantin Hotel. The hotel offered excellent value for money, with reasonable prices and outstanding service. The staff were exceptionally professional, helpful, and genuinely kind. The variety of food and drinks exceeded our expectations, and the pools were consistently clean and well-maintained. Special thanks to the animation team—their energy, enthusiasm, and thoughtfully organized activities really elevated our experience. I wholeheartedly recommend this hotel to anyone planning a trip to Crete

Nikos Androulakis

I had a wonderful stay at St. Constantin Hotel in Crete. The rooms were clean and spacious, the food was delicious with plenty of variety, and the staff was always kind and helpful. The pools and the beach nearby made it a perfect summer escape. Highly recommended!

Nabanita Chattopadhyay

The beach was within walking distance which was very accessible, The food was simply outstanding ( we booked breakfast and dinner) and all the service workers were extremely kind and amicable during our stay. The rooms were quite large for our family of four with a wonderful balcony overlooking the pool. Overall this experience was absolutely amazing and I would recommend it to everyone.

ΙΩΑΝΝΗΣ ΔΑΣΚΑΛΑΚΗΣ

Everything were perfect.the stuff was very friendly and the food was excellent.perfect place.quiet and close to the sea.100% i will be there again

Aiku T6mme

We 100% recommend this place. Food is delicious, rooms are clean, staff is very friendly and you can ask for anything you need. They working together with car rental company and its very easy to get like new car with full insurance and your don’t need to worry about anything just enjoy your vacation.

koby michaeli

We enjoyed our visit here and definitely will come back. 1. The room was very clean,nice and comfortable 2. The reception, Mr. Okba, professional and know many helpful things and tips. Always with smile and ready to help anytime. 3. The chef, Dimitri, is very good cook especially delicious desserts and he cares about everything, dedicated all the time. We had varsity and good food every day. 4. The owner, Katherina, is simply fantastic. Always helps, Always with a smile. Thank to her we had excellent deal renting a car from Motor club. 5. The location is excellent and near everything you need. Good swimming pool. Manolis and The rest of the stuff always very nice and ready to help us. Thank you all and see you soon.

Marek Zbróg

Great Holiday. The crew are very helpful and friendly. Food is delicious. Nice big room. I am very happy for this vacation. Good localization , close and simple way to sea and supermarket. All the best!

antoine

From the hotel, the view is stunning, and the hotel staff I met were perfect—very kind. At the restaurant, the meals are decent: some products are very good, while others are very bad. Be aware that the all-inclusive drinks are really poor quality—everything, even the sodas, is extremely low-end. Getting around the hotel is physically demanding because everything is uphill. Access to the beach is really difficult. Yes, there are shuttles, but they are very poorly organized. Personally, I recommend renting a car for all travel needs, even just to go from your room to the hotel restaurant. Obviously, don’t rent a car through the hotel—go directly through rental companies in town, the prices are better. Don’t forget to take the full insurance with zero excess so you can enjoy your holiday stress-free. I strongly advise against the Santorini excursion—it’s overcrowded, the time on the island is extremely limited, and it really feels like a tourist scam. The hotel rooms are very clean. This hotel offers relatively low prices, so be aware that the clientele may not always be the best—except in June and in September/October (outside school holidays). When you arrive at the airport, the shuttle to the hotel stops at many other hotels to drop off guests, so the journey is extremely long. You might want to consider booking a private transfer—more expensive, yes, but far more comfortable.

Pro Gamer

We had a really great Stay at the Hotel. The Food was very delicious, we had stunning Weather and all Personel was very kind. The Rooms were modern and very clean. Alot of different Ways to spend Time - like Basketball, Volleyball, Football, Minigolf, Sliding, Ping Pong. On Top of that there were always activities like dancing or playing Games.

Natalja Melnikova

Very beautiful and calm place. Every evening good music. Is not far from sea,but residence is on hill. If you like walking,it take some 15-20 minutes

manolis souladakis

Our experience was really great. The location is spectacular, the facilities are really nice for the children as well as for the grown ups. The staff was very friendly and helpful.We will definitely comeback.

Faraz Beg

The food is absolutely disgusting and it's the same food pretty much every day. The WiFi is weak disconnects all the time. The hotel is up on the mountains nothing to do around the hotel you'll definitely need a car to get around. The rooms are so far that you have to walk up and down hills everyday. The night entertainment is on a few days a week which last max one hour and most of the time it's in a different language. They have small water slides and called it a water park which is far from that. The rooms are nice and clean but they are all out of date atleast 20 years old It's definitely not a 4 star. Very disappointed how it was advertised and turned out to be the opposite

Lucy Edwards

This hotel is lovely. Me and my boyfriend stayed here for 10 days and thoroughly enjoyed our stay. The staff were friendly and very helpful. The food and drinks were very tasty and reasonably priced. The Greek salad in particular was amazing and only €8 which we thought was good. The pool area was very nice and had comfortable sun-beds, and a great DJ playing good music. The hotel was in a great location, just off one of the main roads, filled with shops and places to eat and drink. It was only a 5 minute walk to the beachfront and close to lots of different beaches to choose from. We had the junior suite on the ground floor which was lovely and spacious. Cleaners were efficient each and everyday, bed was very comfortable. The only complaints we had was that our room was so close to the restraunt that we couldn’t look out of our bedroom window as it looked over people dining, and all other ground floor suites had beanbags outside but we only had the wicker chairs, which was okay but just felt uncomfortable to sit on, being too close to the restaurant. Also, the shower flooded the bathroom slightly if you were in there too long, which was not a major issue but just meant we felt pressured to be quick! Overall, would definitely return to this lovely hotel and thought it was definitely worth our money!

Deivika

The hotel is small but not too small – just the right size. The food is delicious and reasonably priced, and the cocktails are especially tasty. We really enjoyed the DJ playing by the pool – the music was loud and lively, which was perfect for us as a younger couple. At the same time, there’s a quieter corner without speakers for those who prefer to relax in peace. The staff was very attentive and caring, always making sure everything was in order, even though the hotel was quite busy during the day. Common areas were kept clean at all times, and the staff was never intrusive. The sunbeds were very comfortable. The rooms aren’t particularly fancy or unique, but they’re spacious enough and meet all the basic needs. Every evening, there was something different happening – either a DJ set, live music, or movie nights on Sundays with free popcorn. Overall, the holiday was a great success. We have no complaints. The only minor issue, which is common in all of Greece, was the presence of mosquitoes – but of course, that’s not the hotel’s fault.

Lauren Dossetter

We had an amazing week at Cooks Club. We arrived late but were checked in smoothly and managed to catch a drink in the bar before it closed. The rooms were lovely and spacious, with good shower pressure and air conditioning. The food in the hotel was good value and plentiful. The staff were lovely and accommodated us for our late check-out (€30) as we had a late flight. The location is great, with the street full of shops and bars. The seafront is also lovely for dinners. We found that some places were quieter than others as the season is only just picking up. Overall, we had a lovely time and would highly recommend this hotel to anyone looking for a chill but entertaining place to stay. We’ll definitely be trying the other Cooks Club hotels.

Danielius Zalys

Cozy, good looking hotel in a good location. Always lively at the pool area - live DJ music, good vibes every day. Very friendly and helpful staff. Great breakfast, tasty food from the restaurant. Nice, but pricey cocktails, costs 10-12 Euros, and you cannot have your own drinks in the main area around the pool.

Sandra Pazik

Very nice hotel! Every day different events, very nice vibes. Everything is well arranged. Contact with reception is easy, in case of problem they are helping veeery fast. Good breakfast, but every day they served exactly the same food. I missed a bit of diversity.

Lumina

My stay was absolutely wonderful! From the moment I arrived, I was warmly welcomed by an extremely polite, attentive, and helpful team. I especially want to highlight the front desk staff — they are truly a 10 out of 10! Always friendly, available, and ready to assist with genuine kindness. Every team member showed great care and attention to detail. The room was beautiful, very well-lit, cozy, and absolutely a 10! Everything was spotless, and the toiletries had a lovely fragrance — I loved every detail. Everything was perfect: the atmosphere, the service, and the attention to detail. A wonderful experience! Just as a suggestion to make things even better: it would be helpful to have clearer internal maps or signage, as the hotel is quite large and I got lost a couple of times. Also, having a small sign next to the room phone with useful numbers like reception would be great. I had an amazing two-day stay and will definitely return. Highly recommended — congratulations to the entire team for the outstanding work!

Parnika Tripathi

I recently stayed at Palmera Seaside Hotel for four nights at the end of June, and honestly, it was such a lovely experience from start to finish. The hotel is perfectly located right next to the sea, and the view from the room terrace was absolutely stunning—especially in the evenings with the cool sea breeze. It made every moment on the balcony feel special. I chose the half-board option and I’m so glad I did! The food was amazing—both breakfast and dinner buffets offered a great variety, always fresh and delicious. I really looked forward to every meal. The room service was excellent—timely, clean, and attentive to details. What really stood out, though, was the warmth and friendliness of the entire hotel team. From the manager to the reception staff, restaurant team, and cleaning staff—everyone was genuinely kind, humble, and always ready to help with a smile. I truly loved every bit of my stay here and would happily return. Highly recommend this hotel if you’re looking for a relaxing seaside getaway with great service and a wonderful atmosphere!

Jonelle Boye

From the moment we arrived, the service at this hotel was truly exceptional. We were warmly greeted at the door, setting the tone for an unforgettable stay. Every staff member, from the welcoming at reception to the chef who made personal dining recommendations...everyone went above and beyond. The food was delicious with a good variety and nice wine options for lunch or dinner. The spa services are also a must try. A special shout out to Romona and Elena for their outstanding care: When my son forgot his phone, they not only found it but arranged a cab and sent it to us before departing the airport!!!! Truly above and beyond. Everyone from the gentleman making the fantastic crepes in the morning to those working in the background who may not be in the front of house but work very hard to keep things running smoothly. Highly recommend!

Lino Vieira

We had an amazing experience and stay at the Palmera Beach Hotel & Spa. The staff really go out of their way and we the food to be of exceptional quality & taste. We choose a half board package and really enjoyed having breakfast and dinner at the hotel. Both dinner and breakfast is buffet style, but dinner is really on a league on its own, there are some true master chefs behind the scenes here. One thing which we can criticize was the music from bar, the bass is really powerful and we could hear this really clearly when staying on our room right above bar. Potentially good idea to not choose this room and stay much higher up in the facility. Sea view is beautiful from bedroom thou. Would recommend staying here. And special thank you to Mr Niko for warm greetings and being always so friendly to us. Much appreciated all the staff and service from hotel.

Barbara Trautmann

I stayed at Palmera Beach Hotel in Crete on a solo trip, and it was a truly wonderful experience. The hotel has a beautiful, relaxing atmosphere, and everything was clean and well-maintained. The staff were incredibly kind and welcoming, which made me feel very comfortable from the moment I arrived. The food was absolutely delicious – every meal was fresh, varied, and full of flavor. I especially appreciated the attention to detail and the friendly service in the dining area. A special thank you to Eleni, the manager, who was exceptionally helpful and professional. Her warm and caring attitude really stood out and made my stay even more enjoyable. I can highly recommend this hotel to anyone looking for a peaceful and pleasant getaway in Crete. I would love to return!

Ayco Thelen

It’s our first and last holiday in this hotel. When we arrived here we were very happy, but when we saw the rooms, our smile quickly disappeared. We asked for a family room with view of the garden, but we did not get that. Only one room of the 2 has air conditioning and a socket/power point where you can charge your phone. We paid extra for the wifi, but it barely works in the room and it doesn’t work at the restaurant. The food at the restaurant is not good. Some things are okay, but most of them are just not yummy or don’t have a lot of taste. The staff is not very friendly, especially at the bar. And you would think all inclusive, but you have to pay extra for almost every cocktail. The pool is saltwater. You have to pay a lot extra for things that you expect not to. It’s a hotel you stay at if you are going to a lot of things and not stay in the hotel all the time The location is good though, i recommend to hire a scooter so that it’s easier to get to the small city. The city is very nice.

Anemaria Ciubotaru

I recently stayed at this hotel for a week long all inclusive vacation and I can t express how disappointed I am with this experience. Right from the start, things went downhill. When we arrived, we were parched from our journey, but the staff refused to give us water. In our group was a pregnant woman who really needed it, but their indifference was shocking. To make matters worse, the cleaning staff entered our room without knocking while we were just in our underwear. This is unacceptable and incredibly disrespectful. The food was decent, I ll give them that, but my experience in the restaurant was marred by an uncalled for comment. I brought some fruit from the dining area to the bar and one staff member said : you are blonde, but not stupid, there were no signs indicating that this was against hotel policy. The room itself was another disappointment, it was in poor condition, with a broken toilet that added to our discomfort. On top of everything we wanted to play table tennis but they refused to turn on the lights when we asked. Overall, I expected much more from this 4 stars hotel. I highly recommend to save your money and choose somewhere that actually values their guests.

Alexandru Ciprian

The property is advertised as a 4-star hotel, but in reality, it falls far below that standard—more accurately resembling a 2-star establishment at best. From the moment we arrived, the experience was disappointing and concerning. The first thing we were told at check-in by the receptionist was that we should pay to use the room safe deposit box because, and I quote, “you never know what can happen with your valuables.” This immediately made us feel unsafe and uneasy about the security of our belongings in a place that is supposed to offer comfort and peace of mind. The room itself was completely unacceptable. Our balcony overlooked a garbage disposal area, creating an unpleasant and unsanitary environment. The shower head was covered in mould, the water taps were encrusted with limescale, and the room was infested with bugs. Most concerning of all, however, were the serious electrical hazards. There are exposed wires and poorly secured sockets throughout the room. These are located at floor level—exactly where our young son plays and moves around. This poses a clear risk of electric shock or fire, which is deeply distressing for us as parents. The red and black wires protruding from the wall appear to be improperly insulated, and at least one socket is visibly damaged and loose. We spend time in this room daily, and the condition we’ve been left in is not only unacceptable but potentially dangerous. From both a safety and legal standpoint, this situation is a serious breach of the standards advertised.

Bianca m

We deeply regret choosing Hotel Mediterraneo in Hersonissos. Despite clearly requesting a room near the elevator (due to mobility issues), we were given a room far away, only accessible via many stairs – completely unsuitable. The room itself was filthy: old, poorly maintained, and infested with bugs. There were dead insects under the bed, cockroaches running around, and thick cobwebs hanging from the lamps. Completely unacceptable. The food was also a major letdown: the same dishes every day, served lukewarm and lacking any real taste. We could barely eat any of it. On top of that, the staff – especially at the bar – were rude and unhelpful. In our opinion, this hotel doesn’t deserve any stars, let alone four. We strongly advise others to avoid this place. Save your money and choose a better hotel. For us, definitely never again!

S P Taylor

HONEST Review incoming, First up :- HOTEL, This is NOT a 4 Star Hotel, by anyone's imagination, 2-3 Star would be more accurate. Hotel & Facilities, Basic, but generally clean, most days maid service and hot showers, solar / sun heated water. Beds fairly firm but do have foam mattress toppers also Real double bed, not two singles pushed together... Note, if you like quiet, we would suggest a top of block room as no one above you to bang and crash around. Hotel has a fair gym and sauna, 4 main Pools are available, including, two chutes, pool bars etc, the usual reserving of sunbeds with towels was a daily occurrence, come down early a.m to reserve, definitely before breakfast ! STAFF, Usual, some, stand offish, a little rude, most pleasant, few Superb including Angelo, The Restaurant Manager, only member of staff that We met who was very welcoming, Efcharisto Sir 🙏🏽. FOOD & DRINK, All Okay, often not a lot of choice and basic, however themed nights offered more choice and flavour's availability. The food buffet serving area is Not fit for purpose, it is too small, however, this is so to accommodate as many guest's seating as possible. All inclusive includes, Buffet, Breakfast, Lunch & Dinner + Snack bars open from 11am daily serving, Pizza, Salad, Fries, Burgers & ice creams etc, Tea, Coffee, Beer and Juice also available. Meal Times, Arrive early or later about 3/4 of the way through to avoid the Hoards, Note, it does get VERY busy ! Drinks, All inclusive, includes, Local beer, wines, some fruit juices & soft drinks, other drinks, Branded, Cocktails, Bottles of Beer, Alcopops etc are all available at extra cost. LOCATION, Just off the main, not too busy road, with good public bus links. The Bus costs €2 each for local journeys, per seat used inc children. Heraklion is only €3.50 each and well worth a visit but not on Sunday as a lot of shops, businesses are closed. A Taxi to the local town of Hersonissos is also easy to get from reception, priced €9 Euros, each way for 4x People, literally a 5 minute journey. Three Good sandy beaches are located opposite the Hotel, however they are not that easily accessible, Caution, walk across the main road to the left of the Bus Stop there is a path there to access the nearest beach which is lovely, sandy and only a 15 minute walk. No facilities are available, so take a BIG Bottle of cold water and there's no shade, a further 10 min walk gets you another sandy beach with child friendly shade near the rock edges at the far end, great for families on hot days. Summing up:- Don't have too higher expectations, think average, reasonable value for money, good for families and All Should be Good, Safe Travels, Efcharisto, Crete 🙏🏽

amira

Our stay at this hotel was nothing like what was advertised online — the rooms looked completely different from the website photos. The service was terrible overall, apart from one friendly bar staff member who was the only person that seemed to care. The receptionist was rude and clearly lacked any customer service skills. Room service never cleaned our room during the entire stay — the bed was never changed, and we kept waking up with bites all over us. The bathroom was disgusting. The shower was so small it could barely fit a child, and there was a drain in the floor where flies kept coming out. The toilet kept running all night until my friend fixed it herself. We also had a constant sewage smell both in the room and throughout the building. We were given “clean” towels, but they were clearly dirty. On top of that, one of the staff even walked into our room unannounced — and brought other people with him, which was completely unacceptable. The buffet was just as bad — very limited food, barely enough seating, and no atmosphere at all. We had to queue up for the buffet as well, so if you are travelling with a big group you are better off not eating because it would definitely be a problem. As they will definitely make a problem out of it as well. We were also harassed by the security guard. Who continuously asked us to move from the communal area where we were sitting and playing games quietly. Then proceeded to follow us when we were walking around the pool to get to the main building. Overall, this was one of the worst hotel experiences I’ve ever had. Poor hygiene, terrible customer service, and nothing like what they advertise. Do yourself a favour and book somewhere else.

Марина Мочалова

Everything was wonderful! The atmosphere was warm and welcoming you could feel the care from the very beginning. The room was clean, neat, and had everything we needed. We were traveling with a small child, and it was incredibly comforting to see how understanding and thoughtful everyone was. The staff were absolutely amazing - kind, attentive, and genuinely caring. They never ignored our little one and always made us feel supported and at ease. The food also deserves a special mention - fresh, delicious, and clearly prepared with love and attention to detail. We left with only the best impressions. Thank you for the heartfelt hospitality - we’d love to come back!

Donna Bounds

A beautiful warm welcome and the first day has been superb. Great food, and selection of beverages. The rooms are lovely and the pool is perfect. We had a splendid 12 days and the Heronissos Team were brilliant, the food was tasty and plentiful, pool cleaned everyday, and the room was always cleaned with fresh bedding and towels. A great location and lots to do. Would definitely like to go back 😎

Emma Berridge

Have just spent 7 days here in a superior room and can honestly not find fault with anything. All of the staff are amazing and will do their very best to help. A very clean hotel and always a good choice of lovely food in the restaurant. Very good location, on the outskirts of the shops and bars but a short walk and you can find everything you need. Can not recommend this hotel enough and at a good price.

Stevie.mcgowan Autumn in Scotland

Claims to be 4☆more like2-3 staff friendly and hard working, room cleaned daily, fresh towels daily. Rooms small and in need of updating, the showers are as small as I have seen. The restaurant small and queues are regular. Upholstery tired and stained. Food is pretty average at best, cutlery not the best, wooden spoons for teas and desserts. Breakfast and lunch sodas turned off, only tea, coffee, water, and overly sweet orange juice. I could go in depth into the limited options of food, but I'll say it wasn't all bad although hair in pancake and inedible salty scrambled eggs. Pool area pretty good but nowhere near enough sunbeds to cater for all, beanbags where scattered around the pool but dirty and burst, just aswell we were near the beach as you needed to be up early if you wanted to beat towels on bed brigade, never seen the staff move any, although they stated in their policy, The barstaff never stopped, probably should have been two at times during the day where there were constant queues. This is now a twin hotel. The other had the small pool with 8 beds, loses the sun about half 3 in summer. Local is excellent, near beach and all restaurants and bar, which we were grateful for.

Narko

The hotel is good nice and clean. Food is okay, tasty. Staff is friendly. Location is good as it's next to the beach. There are a few pools but the sunbeds are not enough. The life guard is meant to look after people who 'reserve' the sunbeds but they are not doing it anything. People put their staff on sunbeds before breakfast and then don't come for hours. We can't find a spot . Reported to reception but they won't do a thing. That's so annoying. The beach is close though but you need to pay 10 eur. Sometimes the music is too loud and it's like a club. There are many families there and I don't think it's fair to put club music on a resort hotel. If it's for a dance session I get it but it happened often. We had half board and got some soft drinks which were meant for all inclusive. Didn't know that. We got charged the first day. I thought they are going to overlook it but no.

Drishtee Barua

Stayed there for 11 days for a workshop. I must say, they have amazing service, and an amazing beach side. Every night of the week is a different event. I got to witness Cretan nights with Cretan food and dancing, a Karaoke night and a Magic show night. Their breakfast and dinner buffet leaves us with plenty of options to choose from, along with vegan friendly meals. Highly recommend this hotel for people of all age groups.

Svitlana Tkachenko

We arrived at 4 am at the hotel, the entry doors were closed, we were waiting for about 15 min when someone appeared and we could shout to ask to open it. At the reception we asked for early check in as it was a long and hand way from Kyiv, we were told there is no free rooms. I proposed to pay additionally - and surprisingly the room appeared and they “have found a solution” what a happy chance - we paid 50euro more for that. We were told to pay 15 euro more for each person for the breakfast (what a nonsense- I was in Greece before, I was check in earlier for free and had a breakfast as usual), so not very nice approach for me. Some of the personnel at the reception are rude answering the questions which is not appropriate neither. If you do not have all inclusive, you cannot take any drinks during the dinner, which we knew after we took it and we pay additionally ( this should be announced during check in). The room on the other hand was quite big for three persons with a balcony and sea view (I paid for it during trip reservation), room cleaning each day. The air conditioner was not working properly. The hotel is really near the sea which is perfect. Beach access and sun set (two sun-beds and umbrella) - 10 euro even if you come for 1 hour. It’s a small village but there is a couple of souvenirs shops and small super market, cafes, near the hotel as well, but closer to the Center it’s cheaper (near the hotel 1 euro for bottle of water, closer to the center 0,50 cents). You can rent a car for a day or more (not less than a day) starting with 50 euro. It was easy and required only driving licence. The beach was clean, the sea was wavy all the time. There is a snack bar near the hotel to take a coffee or to eat which is good. A lot of people on the beach. We had early flight back, I asked for lunch boxes (they do not have it which is strange), they only proposed a coffee and some toasts.

Minna Blom

Really nice hotel with such good food and absolutely fantastic staff (take care of each other). Dare to try the massage in the Spa and the sauna! /Keep smiling and the world will smile back at you

Kimberley Richards

On the first floor our room was a good size. The minor issue was that the cold water tap in the bath/shower was not working, but once I let reception know , they came and fixed it straight away. Our view from the balcony was perfect poolside and beach front. The service and cleanliness were 5star. Family-friendly hotel and very peaceful atmosphere. I had a massage at the poolside, which was amazing. Thanks again, Lucy. You are amazing at what you do. The only thing that was not for me was that the breakfast could have been fresher, but I have high standards when it comes to food. Overall, it was a beautiful place to stay, and I loved it.

Anastasia

We had a really nice stay. The hotel is on a hillside with amazing sea views. I highly recommend upgrading your room – the standard one was very small and not comfortable. The sea view room made a big difference. The beach is beautiful, totally worth the walk down. Some complain about the steps, but for us they weren’t a problem at all. Actually, it felt like a nice little workout after eating half of the restaurant. The hotel feels best for adults – there aren’t any activities or play areas for kids, so families with children might find it a bit boring. The staff were great – super friendly and always happy to help. Whether it was the reception team, the waiters, or the pool bar staff, everyone made us feel really welcome. The food was really good. Even as a picky eater, I was happy. During the day, there were also snacks available at the pool bars – like sandwiches and hot dogs – which was really convenient. The rooftop pool bar is amazing – very modern and stylish. It’s a great spot to relax, enjoy a drink, and take in the stunning views. There are extra charges like paid Wi-Fi and the tourist tax, and you’ll likely want to upgrade your room – so keep that in mind. But overall, it’s a peaceful, scenic place, perfect for a quiet beach holiday.

Μανώλης Σαιτης

Amazing stay! We had a fantastic family holiday at Mistral Mare Hotel. The view over Voulisma Beach is breathtaking, the rooms are renovated and clean, and the food (all-inclusive) was excellent every day. One of the highlights was the "secret" passageway under the road that leads directly to the beach via a small staircase — a lovely touch that made access to Voulisma Beach quick and easy for the whole family. We found the hotel to be excellent value for money, especially considering the quality of the amenities and the fantastic location. It’s a shame that many happy guests don’t take the time to leave a review, while only the few with complaints seem to speak up. So here we are — highly recommending this hotel to anyone looking for a relaxing and enjoyable holiday in Crete. We’d gladly return!

S W

Had a fantastic stay at Mistral Mare in May for 9 nights. The food was delicious, room kept spotless, and the bar staff Giorgios and the fair haired lady at the roof pool bar were wonderful. Highly recommend a stay. The location is fantastic also, Voulisma beach is a leisurely 8-10 minute walk away, we found it easier to walk down the road a little to avoid the steep steps down, using the voulisma beach bar as the entrance. Incredible view and nice chill vibes at the hotel. Pool was quiet and there was always a sun lounger available. Would return!

J H

Was hoping for more from this hotel Very clean and staff were friendly and helpful. However, I personally wouldn't recommend staying at the Mistral Mare. All inclusive generally means all included. Safe - costs you €18 for 6 days Wifi - costs €3 per DEVICE per day ( so 4 devices means another €72 for 6 days) Tea and coffee in the room - on arrival you get a few sachets then if you want more - yep you have to buy more in the hotel shop. No drinking water provided daily for the room. Quality of beer,wine and soft drinks included is not great at all - first time I've ever seen wine (cloudy) on tap! Food is always cold, same dishes, same choice. Did not have a single hot meal in the 3.5 days here - opted to go to local restuarants for decent hot meals and the supermarket for food and drinks for the room instead. This hotel may suit a lot of people but unfortunately not me personally. I would like to thank the staff as like I say very friendly. Rooms, hotel clean but the management need to rethink charges for WiFi, room safe and a few drinks for the rooms daily. They also need to look at the restuarant and work out how to serve up hot food. Even dishes coming straight out from the kitchen were only slightly warm!

The Dog

it's a very nice location however the beach is cramped like a can of sardines 😞. But many amenities and many things to do

Foris Kinga

We stayed here for one week in June, because of previous experience of family members. Unfortunately we must say that the experience did not live up to expectations. The rooms are nice, daily housekeeping is a great service, we had a spacious terrace which was great. The cons to this experience were mainly lead by the services provided in the bar area. Comparing to services two years ago when at the time your glass was empty they were already offering to bring another, now the average waiting time to pick up the order was 10-15 minutes when there were 5 tables occupied and 3 servers. One afternoon we waited 25 minutes for a beer and a cappuccino :-) In the restaurant the service was quite good since there was always a manager present directing the wait staff and there were plenty in number. The location is wonderful, a huge plus. Reception was not as helpful as you would expect at a 4 star hotel but decent. The 4 EUR extra cost per day for safe deposit box use in your own room is ridiculous. All in all I would rank 3 stars for it, as according to other guests who stayed at this hotel in previous years described it way more than we experienced it this year. We are sorry we did not see it in its prime 🙂

Olivia Jones

Having just got back from this hotel, we already want to get on a plane back. We arrived at the hotel at midnight and were greeted by the front of house staff with refreshments. The check in was simple and hassle free. Upon arrival to the ‘superior suite’ we were blown away with the room, very luxury and the bed was super comfortable too. There was plenty of room for our belongings, and a lovely balcony with a sea view which we weren’t expecting. We never had to fight for a sun-bed around the pool which was great, we’ve never had this before in any hotel we have stayed in. It was my birthday whilst we were away, we ordered room service breakfast which was 10/10, definitely recommend the pancakes! We were also greeted with a complimentary bottle of champagne which was an added bonus. The staff here are amazing, and I wish we could thank them 100 times over, they really made our stay extra special. The food and drink here is also superb, they don’t go light with the alcohol, and the breakfast selection in the mornings were great too, we were very impressed with the Heinz beans!! The location was fantastic, we only had bed and breakfast but there were plenty of restaurants a few minutes walk away along the seafront. We will definitely be back and have recommended to family and friends already. Thank you

Graham Davey

Stay here for 10 days in June, breakfast and evening meal.When we booked we upgraded our room to a superior room with a pool view on the third floor. Generally found it a quiet hotel.For location found it be great as not right in the the main town and back from the front. Great beach just a 3 min walk to the front. 2 Sunbeds and parasol 7 eur's for the day. One of the issues we have found is people reserving sunbeds at the pool, but not in this case each parasol round the pool has a notice saying the hotel will remove items and towels reserving sunbeds and they follow it to the letter. Saw the staff in action and the result. So never had an issue to have a sunbed after breakfast.

Tatjana Stasko

Just spent 10 nights here! Everything was perfect! The rooms are spacious, very clean and most importantly sound proof and total black out curtains! We slept better than we sleep at home! Their mattresses are hard - but this is what we love! Water quality is very good - I can tell by noticing how soft and moist they are after washing with just a shampoo. Their breakfast and dinner buffets are really good varied and always based on local cuisine and really high quality products! My favourite in the morning was yogurt with fruits and nuts, and I the evening, despite the huge selection of delicious desserts, my favourite was - Greek cheeses with fig jam - it is heaven! Inside swimming pool was 34 degrees in April which was amazing for our 9y/o son. Every staff member was very nice and kind. 3 min walk distance there is a nice supermarket Xalkiadikis - for all the necessities but also local cheeses and mountain tea and on the beach side a very good shop - Olive Garden - where you can more or less buy all the souvenirs to take with you. It is also a nice walking distance to the town centre. I highly recommend this hotel to everyone who wants a good holiday in Crete!

Pavle Momcilov

My stay at this hotel exceeded all expectations. The service was top-notch – the staff was extremely friendly, professional, and always ready to help. All areas were spotlessly clean, and the atmosphere throughout the hotel was very pleasant. It's clear that great attention is paid to every detail. The hotel truly deserves 5 stars! Highly recommended!

Francesca Pacurar

I had a very nice experience, clean room, fabulous views, delicious food. I liked the blaklava the most. You are experts in desserts but the food was also insanely good. The hotel employees are very welcoming and kind. We felt very good. And as a weak point I have to mention that the beds are not very comfortable, it would be nice to improve them. (the mattress is a bit hard). Thankyou for everything!

Irina Nakeva

The hotel is really good for its price and the staff is really friendly and helpful. They brought my baggage to the 3rd floor. The all inclusive service is also good , you can grab something to eat or drink at any time during the day (23;00 o'clock). The food is delicious, I only miss the seafood. The rooms are being cleaned every day. The negative side is that the pool does not offer many lounges and are always occupied by towels without really people sitting on them. The hotel is near the beach with beach bars.( 5 minutes walking, cause the nearest beach is for the next hotel).

Diana Ghidan

The room was clean and the bed comfortable, but the all-inclusive food was really bad — not tasty at all and very repetitive. The restaurant is way too small for the number of guests. It’s overcrowded, the staff can barely move between tables, and we kept getting bumped while eating. No music at the pool or in the evenings, so there’s no atmosphere. Wouldn’t return

Natalh Gazim

There was a school trip planned weeks before we entered the room and the hotel knew that a big group of kids would visit.At the beginning we had to carry our bags by our selves until the 2nd floor because the elevator was not working.Secondly the card keys of the rooms were not updated and we had to stay locked outside until they came and fixed it. There was a variety of food, but unfortunately not much of it was actually enjoyable . Some of the air conditioners were not working properly and the room we gad to stay in was too small for three people. On the other side the staff was really helpful and polite.

Alin Cursaru

I’m giving this hotel 2 stars strictly out of respect for the staff, who were absolutely amazing. From the reception to the cleaning team, the pool attendants, and the restaurant staff—everyone did their job flawlessly and with kindness. Unfortunately, that’s where the positives end. The real issue lies with the owner/investor, who appears to have invested absolutely nothing in this hotel since around 2001. The air conditioning unit in my room must be over 20 years old, and the bathroom looked like it hadn’t been renovated since the early 2000s. The shower fixture was honestly something I haven’t seen since the communist era—completely outdated and barely functional. But the worst part by far was the food. While the buffet was incredibly diverse, the quality was extremely poor. All three daily meals were made from low-grade ingredients. The ketchup was clearly watered down, and the fish served was pangasius—seriously? I'm in Crete, surrounded by fresh Mediterranean seafood, and you serve me canal fish from Vietnam? I’d rather have two simple but tasty dishes than 100 bland or inedible ones. And no, taste is not purely subjective—there are plenty of reviews from previous years pointing out the exact same issues with the food. I will definitely come back to Crete, because the people and nature here are fantastic. But I will never stay at this hotel again. It’s a shame, because the staff deserve better than this.

Liviu Andrei

The place is very beautiful, clean, with a staff that provides excellent service. The breakfast/lunch/dinner area is very elegant and clean. The breakfast is very well balanced and quite comprehensive. These are the positive aspects. Unfortunately, there are also a few negative points: I'll start with the room we stayed in and the neighboring ones — the sound insulation is very poor; you can't get any rest at night, as it feels like the windows are always open (the rooms face back a road with constant traffic). Then there's the metalic spiral staircase, which feels like you're climbing into an attic — very uncomfortable and undesirable. And one last thing: I didn't understand why there are no mosquito nets on the windows, especially considering the high number of mosquitoes. Finally, I’d like to mention that the adult pools close at 7:00 PM — exactly when it would be ideal to take a swim and enjoy the moment. This is incomprehensible to me. That being said, it is still a pleasant place, above the average offer in the area.

Maud NTONGA

I stayed at this hotel recently and unfortunately, my experience did not match the expectations set by the photos online. Positives: • The breakfast was decent and satisfying. • The room itself was functional, and everything was kept clean. • The front desk staff were exceptionally warm and helpful, definitely a highlight of the stay! Negatives: • The photos online make the hotel appear far more luxurious than it actually is. In reality, it’s more of an apartment-style hotel with no real services like room service, which was disappointing. Lots of water and pipes problems. • It was quite noisy during my stay, and the noise levels made it hard to relax. • The overall standard of the hotel did not match what was advertised. Overall, while the staff and cleanliness were great, the experience didn’t meet the expectations set by the online presentation. I wouldn’t recommend it if you’re looking for a luxury stay as pictured in the photos.

Steve Woodford

An utter gem of a hotel. The location and rooms are very nice. The food is far above our expectations (and far better than other, more expensive, hotels we have stayed at). What makes this hotel so perfect is the staff and the service. They go above and beyond to be helpful and professional. I am so pleased we found this place, we will definitely be back

Theodora

We stayed at Grecotel Plaza Beach House for my birthday and had a fantastic time. Check-in began with a complimentary room upgrade—such a thoughtful start—and on the big day the team surprised me with a free “Happy Birthday” cake, which really made the trip feel special. The hotel itself is spotless, the staff are genuinely friendly, and the private beachfront (complete with comfy sunbeds) makes it easy to unwind. Breakfast is a generous buffet: I loved the continental spread of fresh fruit, pastries, and cheeses, though the hot options weren’t quite to my taste. One minor quibble: the in-room Nespresso machine only comes with a few complimentary capsules, and extras are €2 each. Overall, we couldn’t have asked for a better stay and would happily return to Grecotel Plaza Beach House on our next trip to Crete. 😊

Teegan Richards

We stayed at this hotel to celebrate my sister in laws wedding. Myself, my husband and my 3 children were booked for 4 nights at the hotel. The staff from the moment we arrived were less than inviting and frankly quite rude. On the second night of our stay, someone broke into our room and stole jewellery items that were not only sentimental but held significant financial value. The break in occurred in the early hours of the morning whilst myself, my husband and my babies were sleeping. The hotel assumed 0 responsibility, and didn’t even have the decency to move our rooms as we felt incredibly unsafe. The staff post this event were sheepish, avoidant and lead us to believe that they were involved in the burglary. The 5 of us slept in the one bedroom post this event with a mattress on the floor because my 3 year old was petrified of someone entering our room again. Other attendees to the wedding that were also staying at this hotel had suitcases rummaged through and had disturbances to their rooms on the same evening. I would not feel safe to return here and would urge patrons, especially with small children to seriously consider subjecting yourselves to this kind of vulnerability.

Jennifer Evans

I booked a twin room with a plunge pool and It was the perfect escape I stayed in room 2001. The hotel is clean, the staff are all amazing and go above and beyond to make your holiday perfect. Dennis in the bar has the patience of a saint and is so great with everyone of all ages. The food was a good standard, very fresh and a nice selection. I had a complimentary massage which was outstanding and so needed. A lovely touch. The location is ideal just a 5 minute walk from the beach and everything you need. I have been to many destinations and this has to be one of my favourites . I can’t recommend it enough.

Maggie Packwood

Just spent 8 nights at this lovely hotel. Can’t fault it. Perfect for everyone, couples, families or friends. Food was amazing and snacks an added bonus. We were all inclusive and it far exceeded our expectations. All the staff are a credit to this hotel. Couldn’t do enough for you. Would definitely recommend this hotel to anyone. You won’t be disappointed. Sorry to leave, but will endeavour to return.

Ruby McCambridge

Overall a great place, with the staff being a particular highlight. Pros: Every member of staff was so friendly and attentive, with Dionysus the bartender being genuinely the best bartender we've ever met - he made every night so much fun. The live Greek music on the first night was also a highlight, they were exceptionally talented and the outdoor bar area is a lovely place to sit whilst we listened. The pools are great too, we didn't attend the children's pool as we didn't have kids with us, but the adults pool area was quiet enough and we didn't have trouble finding sun loungers. Good water temperature, jacuzzi jets in the pool up the stairs, and a nice water feature in both adult pools. Rooms were kept very clean and the waterfall shower felt luxurious - we're missing that shower now we're home! Great location too, not too far from the beach but far enough from the main strip that it's peaceful at night. Cons: The only con was the food which was hit and miss - some of it was excellent (the baklava and the grilled pork skewers were particularly good) whilst some of it was poor. They did have a good selection of fresh fruit and vegetables, although the salads often had no label so we didn't know what was in them. Some of the desserts were bad, tasted like they'd been kept in a cheap fridge. Some of the meat dishes were poor too and the grilled vegetables tasted like they'd come out of a tin or jar. That being said, I didn't take a star off because of the food as there was a wide selection and always several good options, so there will be something you'll enjoy every day. And again, staff in the restaurant area were very friendly and attentive - there was a man who I assume was the restaurant maître d'/manager who was always there and greeting guests, which is a good sign. Overall, a great place to stay, we'd definitely come back if we're going on holiday in this area again. Thank you to all the staff, I highly recommend Katrin Hotel & Bungalows!

Seven Irving

Great value, get away. Lovely staff and service, the food 😀 was about what you'd expect on a buffet style 3/4 star. We found plenty of options to accommodate us. We'd be happy to visit again.

J Smith

Absolutely loved our stay here . Booked last minute and couldn't have been more happy. The staff are absolutely wonderful and can't help enough. We secured ground floor bungalow rooms with private garden and plunge pool which was a godsend in the soaring heat. Food was plentiful and really good choice The downside is there isn't anything going on in the evenings but a quick walk into town 5 minutes and you're right at the seafront, restaurants, pubs and eateries as far as the eye can see. Easy access via bus to local towns and only half hour travel from the airport. A quaint town with so much character. We'd definitely book here again Thank you to all the wonderful staff who run this hotel like a finely tuned spring

Bethany Frank

Such a beautiful group of people who work there. Amazing reception staff, manager was so so so helpful to me and my family. Restaurant staff 10/10 service, so kind, very efficient and professional. Very good selection of buffet food catering for all ! Cleaning staff was lovely lady’s fabulous at their job amazing service again. Bar staff again purely happy people so chatty and polite ! Moved me and my family rooms without us even requesting to a room better suited for my young baby amazing and greatly appreciated with 0 extra cost. Through and through lovely hotel with the best people.

Steve Salter

Had a lovely stay at Alexander House Hotel. The views are stunning over the bay, but there arequite a few steps if mobility is an issue (it wasn't for our group). Food was varied and interesting, we never had an issue in finding something to eat. Very good for an all inclusive. All the staff were brilliant, so welcoming, friendly and helpful, a real credit to the hotel! Close to the beach and town if you leave through the bottom of the hotel rather than via reception. The town is quiet, exactly what we wanted for our holiday. Sunbeds available on the beach for €5 a day if you want a change from the pool. Rooms are clean and functional, linen and towels changed regularly. All in all, we had a lovely stay, would definitely recommend for a relaxing break.

Panagiotis Pantaleon

Our stay at the hotel was simply outstanding! The room was spotless, comfortable, and elegantly decorated, with everything we needed to feel right at home. The mattress was very comfortable, the space quiet, and the view absolutely breathtaking. The food was a true culinary experience, a rich breakfast buffet with great variety, from fresh fruits to traditional local delicacies, and the meals were always of high quality and expertly prepared. I’d like to thank Evgenia at the restaurant for being so kind and always with a smile. She is a great cook! And of course all the people at the restaurant were friendly and we were having fun ! A special mention goes to Soula and Natasha at the reception. From the moment we arrived, they welcomed us with a warm smile and a friendly attitude. They were always willing to help with any questions or needs we had, offering valuable information about the area and providing outstanding service throughout our stay. Their presence truly made a difference! We will definitely be coming back and highly recommend it to anyone looking for a flawless hospitality experience!

Joan Mansfield

Outstanding Cretan food with good staff. Rooms are very clean. My room hasn't much of a view, but that's a minor point. I'm very happy here. Solo traveller.

John Walker

Wonderful stay at an extremely relaxing, friendly and accomodating hotel. Our hosts & all the staff made our stay absolutely superb. Range of food in the restaurant was delicious, drinks options great too. Highly highly recommend staying here!

D. L.

Best hotel in the Chersonissos region. The staff is wonderful, they work very hard and deserve every bit of praise. The barlady is so incredibly sweet, she is always so kind to us! We hope to return here for a third time in the future!

Robyn Bignell

Maritimo Beach Hotel is a relaxing and quiet hotel set in the beautiful small harbour town of Sisi. The hotel staff were super friendly and attended to our every need and request. The rooms were modern, spacious and airy (good Aircon units in every room), and they were cleaned everyday, with bedding and towels refreshed on a regular basis. The food at breakfast was varied and nice quality, food at the pool bar was traditional greek food and consistently was prepared fresh and served to a high standard. There was some hotel entertainment every other night and it was nice to be able to enjoy this if you wanted. There were two pools, one quieter than the other which meant you could have some quiet time by the poolside but also be amongst the pool bar, families and people socialising if you wanted. The thing that makes Maritimo Beach Hotel special is the staff, they are so friendly, welcoming and make you feel at home. The whole experience from start to finish felt personal and like they really cared. Thank you Maritimo (especially Athenia) for such a wonderful holiday.

mehr alaie

The hotel is beautiful, nice and clean and overlooks the sea, we stayed 3 nights one night city view that did not like then change to sea view that was wonderful which you can see the sunrise and sunset from your room.The receptionist was friendly and helpful specially ms fatima ,she knows english and recommend us best tour and beautiful place to visit. we We traveled from Oman to trabzon and we recommend this hotel to our frends.

Alexander Clavel

Cannot recommend this hotel highly enough! I travelled with two kids (12) and loved every moment at the hotel and surrounding area. We had no idea about anything of the area and it all seemed like a bit of a gamble.. The rooms were great. They were clean and tastefully decorated with the sea-view rooms well worth the stunning views. The amenities were also spot on- from a beautiful pool, shaded pool bar with great fruit smoothies, a restaurant with good food, spa, etc. The location of the hotel is in the pretty port town of Sisi where there are plenty of excellent restaurants, bars, shops, a bakery and a small harbour where you can rent a little RIB boat and explore the coastline.. Well worth it for a couple of hours (at around €60/hr). If that wasn't enough in itself, undoubtedly the absolute highlight was the friendliness and helpfulness of the staff. Absolute 5* service with a smile. A special thanks to Antonia, Athena and Antony! We loved every minute of our time at Maritimo Beach and can't speak any better of it. Of all the places that I researched, this perhaps offered the best value: 5* experience at a reasonable prices in a chic hotel perfectly situated on the island. I'd recommend renting a car for your stay. With the Maritimo as your base, there is just so much to see and do within 30 mins of driving- beaches, ferries to islands, incredible restaurants, villages, etc. A huge thank you to all at the Maritimo Beach Hotel for an amazing stay. Can't wait to come back soon!

Zoe Taylor

We have visited Maritimo twice now and are looking forward to going back for a third time next year! This family run hotel is just perfect, our new favourite place, the staff are all so kind and make you feel so welcome! The rooms are beautiful, the views are stunning and the location is fantastic. Lovely pools, lovely facilities, lovely food and the best team of wonderful people working there. We love our morning coffees in the pool bar with the beautiful Lorena and Athena and relaxing in the bar watching the sun go down in the evening with drinks with Nicos! Beautiful place with beautiful people, I cannot recommend this hotel enough! Xx

rebecca

We are returning to this hotel in a couple of weeks and cannot wait to arrive! It's very clean and comfortable with excellent facilities and very friendly staff. The reservations manager Maria is particularly kind and helpful and went out of her way to accommodate myself and my teenage daughter. We really enjoyed the food and found everything to be high quality. The main restaurant is very clean and spacious and had a large variety to choose from without repetition. The ice creams around the pool are also really good. The location is a few minutes walk from stalis which has a beautiful beach and lots of cute little shops. Love this hotel and can't wait to return. Highly recommend.

vinny A

Excellent hotel. Staffs are extremely helpful, rooms properly cleaned every day. The food variety was just exquisite. I want to particularly mention the outstanding staffs like Dimitri , Manoli and the rest. I would definitely be coming back here.

Antony Harris

We stayed as a party of four (3 generations:16 - 73) across 2 rooms for 11 nights. The arrangements, food, staff and facilities were all excellent. The resort is large with a range of activities for all. Venturing off site, within walking distance at least, offered very little variety, but decent enough. We were situated in the rooms at the top of the resort which required transport because of the steep incline,. The transport worked well in the afternoon, but mornings seemed disorganised. 3 nights into the stay we had 3 groups boys arrive on our shared terrace of rooms, which proved to be noisy with music from portable speakers (they did turn down when asked) and noise due to coming back to their apartments between 0400 and 0500. Whilst this wasn’t really the youngsters fault, it did surprise us from this resort. I mention this because it will be the aspect that stops me booking this otherwise fantastic resort again.

michael wood

Stayed at the grand hotel for 9 days on a HB basis, first the hotel and grounds are absolutely spotless very clean . Nice to have a pool area where no children are allowed and no ball games nice and quiet, the other pools are more catered for families also the water slides are very good. No problem getting sunbeds and no issue with people reserving them with towels first thing in the morning. The food is varied and plentiful and service in the restaurant is very good. Entertainment I thought could have been better. Hotel provides a shuttle bus to the beach throughout the day, but you can walk in to town in 15min, also the hotel is on a steep incline so if you are bad at walking it's a climb, but the hotel has a on call vehicle to get you to your room. The hotel was quiet and the outside snack bar was closed, so if I was on a AI package I would have been disappointed. Me and my wife had a massage at the spa, and victoria the therapist who I had was very good and very professional, probably one of the best massages I've ever had, Georgia did my wife's massage and again my wife thought it was heaven. Location of the hotel is ok once you get to know the area, and would definitely recommend.

Rachel

For a 4 star resort , I have nothing to complain about! The food was great with lots of variety and most of the staff were so kind. The pools were clean and the hotel is close to Stalida and Malia for visiting! Highly reccomend

Dzegedas Dzegedas

Wonderful experience! We had a fantastic stay — the environment is beautiful, the food is tasty, and the room was always clean thanks to the lovely housekeeping staff. A big thank you to bartender Dimitrios, who was absolutely amazing — friendly, professional, and made the best drinks! Highly recommended!

Aidas K

very poor hotel, worth 2 stars at most, pluses beautiful view and delicious food. Cons everything is dirty, many things are broken, air conditioner does not work, cockroaches, ants, moths in the rooms. Sewage stinks when passing around the hotel. People are also very rude, except for German tourists. A lot of unpleasant people from Ukraine, who eat sunflowers and spit on the table, are constantly dissatisfied, swear in Russian. The music in the bar is terrible, one at a time, the bartenders are really drunk, hang out with customers and drink with them, the hotel administration is very passive, no help when needed... And many more minuses, I will not list them all. I personally do not recommend this hotel, at least at the moment

Monika Monikute

It's not the same as last year, I'm very disappointed. The barmens dronk every day and to much bothering the tourists. I also miss a good music. The air conditioners in the rooms don't work. The room for sport need to be fixed, because everything is broken and old.

Tom Müller

Very friendly and attentive bar staff! Great drinks, quick service, and a warm atmosphere. We felt truly welcome – thank you!

Marie Faulkner

This is NOT a disabled friendly resort. It is all Hills and steps no lifts. There is one ramp to reception but no other ramps to any of the eating areas. The food was very samey every day. The Food could do with identy cards with allergens on. Not very many choices for celiacs. Did not like the atmosphere when the restaurant manager was on duty, staff were less friendlier and being told to remove empty plates from guests tables even when the rest of the party were still eating. The accommodation was basic with dated decor that has not been maintained and no comfortable seating other than beds. WiFi stronger in restaurant but not in accommodation. Adjoining neighbours can be heard easily. Daily Cleaners were very basic. Teas and coffee tray not refilled at all of the holiday, we had to ask for supplies or bought our own for the room. Resort facilities are in need of love and attention, I'e gym needs fixing or replacing as equipment was broken. Tennis courts and crazy golf needed much attention. Otherwise beautiful scenery with hills.

harrry higgs

The man on guest relations was fantastic!!!! We would not have had a great holiday without him . He showed the best places to visit and they were amazing . Loved every minute. The food was excellent!! The staff were all friendly and helpful. The entertainment was amazing .the hotel has a very nice sandy beach with clean sea with free sun beds and umbrellas. We would love to come back

Peter Erjavec

I recently stayed at this hotel with my family and had a very positive experience. The cleanliness was excellent — everything from the rooms to the shared areas was spotless and well looked after. I’d give it a solid 4.5 out of 5, as there’s always a little room for improvement, but overall it was truly impressive. The hotel staff were helpful and welcoming throughout our stay. Everyone we interacted with was professional, kind, and ready to assist whenever needed. Their friendliness made a big difference and helped us feel at home. Again, a strong 4.5 out of 5. One of the highlights for us was how child-friendly the hotel is. There were plenty of activities and spaces designed for kids, and the staff were very accommodating to families with young children. It’s definitely a great choice for families. The food was decent — I’d rate it around 3 out of 5. While breakfast had a nice selection and the ingredients were fresh, the overall variety and taste of meals could be improved. All in all, a great hotel for families looking for comfort, cleanliness, and friendly service, even if the food didn’t quite match our taste.

Stevie Knight

A Perfect Holiday at Kalives Beach Hotel! I recently had the pleasure of staying at Kalives Beach Hotel, and I must say it exceeded all my expectations! From the moment we arrived, the staff made us feel incredibly welcome — warm smiles, helpful advice, and genuine hospitality were constant throughout our stay. The location is ideal — right on the beach, with stunning sea views and just a short walk to the charming village of Kalives. The rooms were spotless and comfortable, with everything we needed for a relaxing stay. Waking up to the sound of the waves was simply magical! What truly made the difference was the atmosphere created by the amazing team. The Guest Relations and Entertainment Manager did a fantastic job ensuring guests were happy, engaged, and well taken care of. The evening entertainment was a highlight — fun, lively, and perfect for all ages. The food was delicious, with a variety of local and international options, and always fresh. The pool area was well-maintained, and we loved the easy access to the beach for a swim or sunbathing. If you're looking for a place that combines comfort, great service, and authentic Cretan charm, Kalives Beach Hotel is the perfect choice. We will definitely be back! Special thanks to momo.

Aurélien Bacconnier

A Fantastic Stay at Kalives Beach Hotel! Our stay at Kalives Beach Hotel was absolutely wonderful! The staff were incredibly friendly, helpful, and always made us feel at home. The food was delicious with plenty of variety to satisfy every taste. We especially enjoyed the entertainment — fun, well-organized, and a great way to end each day. A big thank you to the whole team for making our holiday so special. Highly recommended — we’ll definitely be back!

Tomek Młynarczyk

Super hotel – definitely worth it! Rooms were cleaned every day, everything was spotless. The food was absolutely delicious, with plenty of traditional dishes and fresh fruit every day. Drinks? Really great! And the staff? Always smiling, helpful, and super friendly. The beach is just a short walk away – only 50 meters! Plus, the gym is open 24/7, so you can work out anytime. There were also daily activities and entertainment for both kids and adults – lots of fun every day!

Maciej Malec

Great hotel with a beautiful view of the sea, a separate beach with sunbeds. Very clean rooms with air conditioning, every morning a nice lady did room service. Large swimming pool with crystal clear water, the kids were delighted. Great and varied food for both adults and children. Car rental available in the lobby. The service of the hotel, bar and restaurant at the highest level, I think that five-star hotels do not have such service. They bend over backwards to help in every matter with a smile on their face. I can't imagine a better rest. I really recommend it!!!!!!!!

Drew McMahon

Fantastic family hotel. Rooms are good. Staff are very friendly. Bar service is great and the food is amazing. Ilias the restaurant manager is very attentive. It was one of our birthdays on our first night and we were treated to a fantastic birthday cake and a sing song from the whole restaurant. Thank you. Would definitely come again!

Mohamed Hijazi

I had an amazing stay at Diogenis Blue Palace Crete! From the moment we arrived, we were welcomed by the friendly and professional staff who made our experience truly special. The hotel is clean, beautifully maintained, and offers a relaxing atmosphere perfect for a holiday in Crete. A special thank you to Chef Elias – not only was the food absolutely delicious, fresh, and full of flavor, but Elias himself is an incredibly kind, warm, and wonderful person. His excellent attitude and friendly spirit truly made our dining experience unforgettable. Also, a big thank you to Costa, whose kindness, professionalism, and warm attitude made us feel at home. His exceptional service stood out and made a real difference. Highly recommended for anyone visiting Crete! 🌟

Marijka Pro

Nice hotel for a vacation. Cozy rooms and a comfortable atmosphere. The beach is small but good enough for swimming. There aren’t many food options, but it’s still sufficient. The best part is the staff, especially in the kitchen - very positive and helpful. A special mention to Executive Chef Illias, who not only treated our kids to ice cream but also gave them his warm attention and hugs. They love him and will definitely miss him!

Tsvetomira Popova

It was a pleasure for me and my family to spend our summer holiday in Diogenis Blue. The staff was super friendly, they were doing their best to make us satisfied. Chef Ilias was responsible for the amazing food served in the restaurant, but also for the good mood of all tourists. There you can also meet Ivan, the waiter in the restaurant, whom you can always count on and has the best approach to anyone. 😊 We would definitely visit this place again.

Sophie De Nale

I stayed at this hotel in May 2025 with my family and had a very pleasant experience overall. Highlights: Cleanliness: The entire property was spotless: lobby, swimming pools, rooms. Friendly staff: The team was welcoming, helpful, and always ready to assist with a smile. Renovated rooms: Some rooms have been recently renovated, with a fresh and modern touch. Terrace and lawn access: One of the best features was the easy access from the room to a terrace and green lawn – perfect for relaxing outdoors. Kids club: Very engaging for my 4 y.o. daughter. Bar: Nice selection of drinks. Downsides: Poor sound insulation: The soundproofing in the connecting rooms was not great – I could hear my neighbor snoring through the door. Cold pool: The swimming pool was quite cold, which made it less enjoyable, especially for younger children. Pool slide access: The water slides are only available for children aged 6 and up. Although this is mentioned on the hotel’s website, I missed this detail when booking through a third-party platform, which was quite disappointing for my daughter. Limited fresh fruit variety: The buffet food was good overall, but the variety of fresh fruit at meals was quite limited. We would have enjoyed less cakes and more fresh fruits. Overall, despite a few small drawbacks, we had a very good stay!

Lilly Marshall

We really enjoyed our stay at Mitsis. The staff were lovely and generally helpful, food was great and the location was perfect! Food: At each meal there was a wider verity of choice at the buffet. With Veggie and vegan options easily available. It included both Greek classics and home comforts (like scrambled eggs, beans and toast). Each day was slightly different too so you never get bored of it! The Cocktails on offer were tasty too and included spritzers, tequila sunrise and Long Island ice teas to name a few as well as non-alcoholic options. Rooms: unfortunately the rooms are very outdated and basic. The bathroom includes a shower with weak water pressure and the walls are very thin so there are a lot of disturbances in the night. That being said they were kept pretty clean and room service came around every day to clean empty the bins and give us new towels Location and atmosphere: we went in May and were very happy with this timing as the hotel and area wasn’t overly crowded but had a fun atmosphere. There were holiday reps that came to the hotel and led activities such as aqua fit to keep everyone entertained. The pools are lovely and overlook an amazing view. And the hotel is less than a 5 minute walk from the closest beach, there are also 2 other beaches close by within a 20 minute walk and you can do activities like canoeing, jet skiing and pedalos. Overall for the price we were very happy with our stay and would recommend Mitsis to anyone heading to Crete!

David Andrei Năstase

The hospitality at Mitsis Bali Paradise impressed me during my vacation at this hotel. The hotel staff greeted us with kindness and provided immediate assistance throughout our entire stay. The welcoming environment created an immediate sense of comfort for us. The hotel stands out because it caters to different guest profiles including families with children and couples and groups of friends. The hotel offers something for every guest which creates a complete vacation experience. The hotel served fresh and diverse food and drinks that remained delicious throughout our entire stay. The hotel maintained excellent organization while keeping its dining areas spotless and welcoming to guests. The trip experienced an unpleasant moment because a group of French tourists displayed inappropriate behavior. The hotel maintained its high standards and excellent service despite this incident which was unrelated to the hotel. I strongly suggest this hotel to anyone seeking relaxation in a professional environment that welcomes families and exudes positive energy. 🤝🏾

Gustavo dos Santos Lima

It's a family friendly hotel without being mostly family focused. The kids club works during the day. There is ongoing animation. There is an aquatic park, however children under 120cm or 6y age are not allowed to use it. There are otherwise 2 other large swimming pools. The staff is very thoughtful and attentive.

Alin Gadaev (‫מה גיליתי‬‎)

We stayed at the hotel for five days and four nights, and truly enjoyed our time there. The service was excellent — the staff was kind, helpful, and always available when we needed something. Even though most of them spoke primarily French, they made a big effort to understand us and assist us in every possible way. It really showed how much they cared. The food was absolutely delicious — rich, varied, and plentiful. Every meal felt thoughtfully prepared, and we always found something fresh and tasty to enjoy. Although we visited during a rainy period, it didn’t take away from the experience. The hotel offered plenty of indoor activities and entertainment, so we were never bored. Honestly, if we had such a great time in rainy weather, I can only imagine how amazing it must be in the summer! In short — a warm and welcoming vacation, with great service, wonderful food, and a relaxed atmosphere. Highly recommended for anyone who appreciates genuine hospitality and a hotel that truly invests in its guests.

Oana B.

We stayed in the summer of July 2023. The hotel offers a great location near the sea. The staff was very friendly and polite, trying to solve any issue. Rooms are spacious, comfortable and clean. The sea view room has a great panorama. The food selection is different and delicious. I recommend this hotel and experience!

Alexandru Gutan

The best! Everything was amazing! We stayed in the seafront room. Nice breakfast and dinner included which was very versatile. Bar by the pool serves nice cocktails and ice coffee 10/10

Helena Crossley

Had a fab week with the family at the hotel lovely people really friendly, staff really nice and helpful. Rooms really clean hotel spotless. Lovely pool, right on the beach. view of beach and sea beautiful, Couldn't wish for more, so relaxing. Me and my boys loved our stay been home 5 days want to go back. Cheers guys for great holiday love helena and the boys. Jason , Dylan , jaydan xx

Mari Alexandru

A very nice holiday experience. The hotel îs on the beach, it îs a quiet place and has a spectacular view. The staff îs very friendly. We hâd a great time here. We strongly recommend it!

Cosmin Sabau

Nikos and Katerina were very helpful and helped us with all the infos we need during our holiday. They also have a car rental agency which was very nice as well. The bar and the food was great, with lot of greek specialities at dinner. Free sunbeds inside the hotel area and very close to the beach ( like 5 steps away :) ) Thank you for a great stay to you, Nikos and Katerina 👍🫡

Sergiu M

I had a very disappointing experience with one of the bartenders during my visit. While the woman in front of us was served four drinks without any issue, when my girlfriend and I each tried to order a couple of drinks (to bring back to our family members), we were abruptly refused. What made the situation worse was that as soon as the bartender overheard us speaking Romanian, his attitude shifted. He suddenly claimed there was a limit of one drink per person — something that is neither mentioned anywhere at the venue nor on their website. This rule was clearly not applied to the customer ahead of us, which made the selective enforcement feel discriminatory. We felt unwelcome and unfairly treated, and sadly, this experience put a damper on what was supposed to be a pleasant outing. I hope the management addresses this behavior and ensures all customers are treated equally and with respect, regardless of the language they speak. Later Edit: I want to sincerely thank the hotel management for reaching out to me personally after my initial review. It was clear that my feedback wasn’t ignored, and I truly appreciated the effort to make things right. The manager was professional, kind, and genuinely committed to ensuring that our experience was a positive one. They acknowledged the situation, assured us it was likely an isolated incident, and went out of their way to make sure we felt welcome and looked after. It's refreshing to see that customer satisfaction is taken seriously here. Mistakes can happen anywhere, but the way a business responds makes all the difference — and in this case, the response was thoughtful and reassuring. Thank you again for showing that you care :)

Artur Kirjakulov

The rooms lacked some sort of working table. It really wasn't that difficult to place, given the space. Bathroom doors would not close. The buffet was okay, but I did not enjoy neither the variety, nor the quality of the food. Out of 7 days I'd say only 2 had a good menus. Otherwise, McDonald's would be better.

Ethan Owen

We booked a week at Silva Beach hotel in Crete for 9 of us for a family holiday to celebrate a 25th wedding anniversary. There were 9 of us in total spread across 4 rooms. The first 3 were sold as double rooms — 2 adults per room — and the last was a family room — 2 adults and a 6-year-old. Overall we were extremely disappointed with the hotel however we were able to spend enough time out of the hotel that it didn’t detract from our break as a whole. At an average cost of around £1,000 per adult, I could never recommend anyone booking a holiday at Silva Beach hotel.

Karen Ronayne

So, it was my and my husband's 25th wedding anniversary so we and the family booked this hotel for a very special week away with the hope we could make some great memories when we arrived they charged us more than they were meant to for the €7 a day ok we all didn't say anything so please be aware. Got to our room the most smallest room I have ever stayed in they had a mini fridge in the room with 2 bottles of water when ran out they said they wouldn't replace them they were completely Now this is all-inclusive and doesn't replace the basics like water, loo roll if you run out you get your own never in my days have I stayed in a hotel off any sort to be told you had to replace your loo roll. No change off towels all week. Hotel entertainment was shocking the DJ that was on twice in one week was a man with a speaker 💁‍♀️ other than that man there wasn't any other entertainment No bedding change the full week we were there. We had no choice but to go out every day because there were no sunbeds to have, people were putting the towels out at midnight for sunbeds and the hotel never did anything about it. Food pretty poorly all cold The same thing on the days we did go in so eat out every day/night l would Never recommend this hotel to anyone JUST SHOCKING

Karen Phillips

Wonderful place. The food was great and we didn't even eat in any of the themed restaurants. The baklava was to die for! Such a pretty looking hotel, with the blocks of rooms in different pastel colours. The little stone walkways leading to all the rooms were beautiful, lined with vines, lime and pomegranate trees. We had a room for 3, so one was on the sofa bed, which was a worry but it was fine, more like another single bed. The room was large but the air-conditioning was faulty. After reporting a couple of times a brand new unit was fitted. Very clean all over the hotel and pool areas great. Most staff were really cheerful but a couple of the older male staff could be a bit grumpy but they mellowed as the week went on. The entertainment team were husband and wife and they were great, had a great game of darts most days. I never did get that 180! 8 of us went on this holiday with ages ranging between 23 and 58, we all thoroughly enjoyed it. Would definitely go back.

Aneta Elčknerová

The stay at Malia Bay was excellent. We had a modern room with the view of the sea and pool. Food was delicious and we enjoyed variety of meals. Stuff is friendly and tries their best to make your holiday even better. The only inconvenience is that the city Malia is far from the hotel, about 40 minutes walk.

Axel Stone

Cannot fault this hotel and the shopping. Everything was great, food was delicious catering for all. All the staff were so friendly and helpful. We stayed in room with the swim up pool shared with others but no problem 😊 Shop directly opposite the hotel where Kristos and Terri Marie made us very welcome, and we got Everything we needed in there. A must do is the safari quad bikes Yiannis our guide was brilliant. Beach is nice and clean just make sure you have beach shoes as the sand is very hot ! Beautiful scenery etc. Will definitely be going back at some point 😄

Ella hear

probably one of the worst all inclusive hotels i have stayed in. My friends and i arrived at 10pm to check in to our hotel, we were then taken half way to our room then told we have no booking for tonight. It was clear this was a common theme as there were groups of people asleep on the sofas, or complaining about having no room. We then showed confirmation and said we do. The male receptionist then backtracked to say our room has no power/water so we can't have a room tonight. After going back and forth we were put in a temporary room which was essentially a dark back room with no windows. One of the beds was a bench with a pillow on it. We were offered a free round of drinks after the all inclusive had finished as an apology, we then had to pay for the drinks! The door to the room did not lock from the inside and barely shut properly, the aircon might as well not have worked and the bathroom was still covered in sand like it hadn't been cleaned. The next day we were told we could have our actual room. We headed up with the female receptionist who then opened the door in shock and said we need to wait another 2 hours. When we finally got our room it had an overall smell of sick the floor was covered in wet dirty mop marks. In our whole weeks stay our room was cleaned once, after we complained to reception. On a separate occasion the receptionist gave us a please clean me sign to hang on the door, which the cleaner then took of the door and didn't clean our room. To add to this, the cleaner didn't have a key to our room so we had to leave the door unlocked everyday. The all inclusive is pretty shocking, with a list of drinks you have to pay for. Paying extra for a bottle of water at an all inclusive restaurant is not acceptable and the hotel private beach you have to pay for a sun-bed doesn't quite add up. The food is average and the drinks are quite shocking. To add the hotel has an overall bad smell which is very off putting. Would not come back here!

Koralia Milioti

Amazing stay! Bright, comfortable rooms and welcoming staff. The food was excellent with lots of variety. The hotel has a perfect location right by the beach and it has four pools for relaxing moments. Malia Bay really exceeded our expectations — can’t wait to return!

Aristeidis Atsalakis

We stayed at Malia Bay Hotel for the third consecutive year, and were amazed by the transformation. Visiting in April, we saw the newly renovated spaces for the first time. The lobby has been redesigned and relocated upstairs, adding a modern, airy vibe. Everything felt refreshed but still welcoming. Great job by the team!

Joelle Farha

I do not recommend this hotel. The reception staff were unprofessional and impolite. They delayed handing over the rooms, and when we finally received the first room, there was no air conditioner. We had to go back to reception to request one. When we got the second room, I asked them directly for an air conditioner, but they told me to check the room first myself and then come back. After I returned and confirmed it wasn’t there, they checked their system and saw that the room wasn’t equipped. They could’ve checked that from the start and saved me two trips. The rooms were in very poor condition — not clean at all. The TV was old and barely working, the air conditioner would run for a few minutes then shut off, and the room had a strong, unpleasant humidity smell. On top of that, you have to pay for everything. I asked for a key to the safe so I could store my money and passports, and they told me I had to pay €3 per day just to use it. I truly do not recommend this hotel.

Vivien Volent

We’ve had an amazing time during our stay, and a big part of that is thanks to Peter! From the moment we arrived, he’s looked after us with great energy, always making sure the music was perfect and the vibe just right. Not only is Peter incredibly lovely and attentive, but he also happens to be the most handsome guy in the entire resort — a total standout! 😄 He brought an extra spark to our holiday, and we genuinely looked forward to seeing him around each day. I came here with my friends from Hungary, and I’m from London myself — and we all agree Peter made our experience even more special. Resorts like this are made better by people like him. Please keep him, appreciate him — and while you’re at it, give the man a pay rise! He truly deserves it. Thanks again for a wonderful experience 💫

Raouf Kutaish

The location and the landscape are perfect, but it is one of the worst hotels I have ever seen. First night, the AC does not work, mosquitos are everywhere. They will not let u sleep. My child got too many bites on his face. It was a nightmare. After buying mosquitos repellent, I thought the situation will be better till I was sick from the food then my child was also sick. I stop eating at their restaurant. It was the worst holiday in my life.

Simon

We were here as all-inclusive resort, but there were no real food outside normal meals hours, so kids were hungry all the time. No wifi if you are not next to the reception or other main building like restaurant. Always waiting lines for food …

Катерина Рисістих

I had such a great experience at the beach bar, thanks to Hara! Her warm hospitality, friendly smile, and positive energy made my visit unforgettable. The cocktail she made was absolutely delicious – perfectly balanced and refreshing. Thank you, Hara, for the amazing service and the good vibes. You made my day!

Anna Vu

We stayed here for 6 days with our 2 young kids and had a lovely time overall. The resort is huge with plenty of activities for both adults and children. The view is stunning, and the staff, from reception to cleaning and bar service, were all super friendly and helpful. We tried the spa and massages, highly recommended! My 7-year-old had a kids’ massage and even fell asleep during it. The only downside was that the massage room felt a bit cold, possibly due to the air conditioning. There’s a Spar supermarket right outside the resort, which was super convenient for snacks, essentials, or baby items. The kids also enjoyed the mini farm near the resort entrance with goats and chickens, a fun surprise! However, the enclosures were quite small, and I do hope the resort will improve the space and care for the animals. Food at the hotel was average, not bad, but not exceptional. The outdoor pools were clean but quite cold for young children. There is an indoor pool, but unfortunately it was closed during our stay in June. I was told it usually closes at the end of May, so we must have just missed it. Overall, it’s a great place for a relaxed family vacation. We would recommend it, especially for families with kids, just come prepared for a bit of walking and cooler pools!

andy Croucher

We have just returned from a 10 day break. The hotel is big but the facilities are great, lots of places to eat, 4 large swimming pools to choose from, no 5am dash for sunbeds as there are plenty around the pools. The staff are all very friendly and helpful. The entertainment team work very hard making sure there are activities for everyone, the shows they put on in the evening are very professional, thank you for all of your hard work making our stay very enjoyable. Would highly recommend this hotel.

Lucy Ogden

Beautiful hotel, spotlessly clean. Staff are incredible, so polite and working tirelessly to ensure a wonderful stay. Lots of pools to choose from. Location is great for bus service. There is a steep hill on the driveway to tackle to and from the hotel. The spirits are all big brands but the soft drinks are overly sweet. Food is okay but all very clean.

Anais graham

Came for a weeks holiday 5 adults and 1 infant (16 months old). When we got there we was originally in a room quite far away from any of the entertainment and pools and restaurants. We emailed a week before arriving for a cot to be in our room on arrival as we landed late. There was no cot in the room on arrival , this was eventually sorted after waiting 45 minutes. Our room had a balcony with stairs and access to a road which was unsuitable with a child so asked for a move. The staff were helpful and got us into a new room with no trouble. The new room was brilliant our little girl was able to play on the balcony without worrying she was going to fall down the stairs and we were close to all the amenities. All the staff we spoke to were lovely. The all inclusive breakfast and dinner wasn’t amazing but we found the snack bars to be the best. Especially the ones with gyros. Disappointed we didn’t get to explore the hotel more, it was huge and only had 7 days. Plenty of pools to choose from and always plenty of sunbeds around. They had 3 play areas for kids which came in handy. Was a lovely stay

Lili Amini

Overall, the hotel was not bad, but first of all, there was one card for the room key for two people, which was not good at all, and because there was sea and sand, they did not clean the pool well. They said there were facilities for children, but it was very poor, and there was no place for dancing, joy, or music! But overall, it was a good hotel.

Iveta Yankova

Just had my holiday in this hotel for 7 nights. I am absolutely fascinated with the service and the facilities they offer! The pools are perfect, the entertainment was amazing and staff was fabulous! Definitely recommend this hotel! My family really enjoyed it! Thanks so much!

Moshe Pinhas

🌟 Arminda Hotel in Crete – A 5-Star Experience! 🌟 Just came back from an unforgettable vacation at Arminda Hotel in Crete – and WOW! This place seriously deserves 5 stars, not just 4! ⭐⭐⭐⭐⭐ From the moment we arrived, we felt like royalty. The service is beyond amazing – whether it’s the kind staff at reception, the friendly bar crew, the helpful team by the pools, or the wonderful entertainment crew, everyone goes out of their way to make you feel at home. The rooms are super clean, cozy, and well-kept. The food? Absolutely delicious – every meal felt like a treat, with lots of variety and great quality. 🍽️ There’s on-site parking, which made things really easy for us. The kids’ clubs and daily activities were top-notch – our children had a blast every single day! 🎉 And the nightly shows? Fun, energetic, and different each evening. The entertainment team really brings the place to life. 💃🕺 This hotel is perfect for families with kids – we felt relaxed while the kids were having the time of their lives. So if you’re thinking of a holiday in Crete – Arminda Hotel is the place to be. Highly, HIGHLY recommended! 💙🌞🏖️

Anna Rickman

I had a lovely week with my 10 year old son. Nice hotel and area divided into several smaller "meeting places" and pool areas, which meant it never felt crowded. The food was overall good and there was plenty to choose from. The beach may not be that fun, but we just hung out in the water outside the pier, snorkeling - there were lots of fish, sea urchins, shrimp, and even an octopus! The pools were nice and the adjacent pool bars served good (though mostly deep fried) snacks, coffee, fruit, drinks, and ice cream. Nice staff and a great holiday! I definitely recommend a day trip or two to see more of Crete - it's a wonderful island beyond the hotel areas.

Darren C

Just spent a week here (mid-June) and while we don’t usually go all inclusive, we would definitely come back here. The pools are great, there are several and there was no silly rush in the morning for sunbeds as they seem to have plenty. We also really liked that the pool water is mild sea water and did not seem to be chlorinated at all, or if so it was very lightly, much prefer this to awful chlorine. Most of the pools are aimed more towards kids but the relaxation pool at the top was great for us (travelling without children) as it tended to be a little quieter. The room was very good, spacious and kept very clean. Quiet, with a nice balcony. Towels in the room were changed every day except Sunday. The entertainment was unintrusive, if you don’t want to get involved there is always somewhere else to have a drink in the evening. Food is good considering it’s mass produced. There are always some Greek dishes which was great, and the feta was lovely. It does get quite busy in the restaurant at peak times, which tended to be later in the breakfast hours and earlier in the dinner hours, outside of those it was a bit more relaxed. Admittedly we did eat out a couple of times. The inclusive drinks were fine, it’s not the best beer and wine, but again, fine for a few days and drinks by the pool. Lots of cocktails at the bar too. There is food available all day long, including snack bars by the pools. We had a hire car to explore the island, and you can park for free in the hotel, otherwise there is plenty of parking on the street outside. Also would highly recommend the spa. Thank you to Rafaela and Mike for excellent deep tissue massages!

Thomas de Wijn

Stayed here for a week with the whole family. Kid's ages 6 to 9. Had a great time. Food is nice, considering it's all mass produced, service is friendly and the pools are nice. I'm not normally an all-inclusive kind of traveller, but I would recommend this one

Danielle Ward

We had an absolutely fabulous time on our relaxing vacation! We are always hopping around anytime we travel, and we really wanted a vacation where we just relaxed and had fun! My kids swam EVERY single day from 10am to 6pm. The waterpark is amazing, and the slides were thrilling! I was appreciative of the readily available food and drink options, and the staff was ALWAYS friendly and helpful. Thanks for making our vacation fun!

Terence Verkest

Hotel was definitely good! Very quiet and helpful people. Lots of animation for young and old. Your kids will definitely not be bored here! The food I give an 8/10. Some days better than usual. When you arrive recommend: make reservations for the Mediterranean restaurant immediately for every night. Otherwise you eat I the other restaurant which has more of a canteen atmosphere. Important! If you rent a car, absolutely do not go to Perseas. They try to extort money by first being friendly and then when you return the car mentioning that there is damage. (Even if you have made a video).

Angelina

Me and my friend really enjoyed this hotel. Mostly we enjoyed the weather in April except two raining days but fortunately the hotel had good offers like arcade games and a billiard table. • Room: we had a nice and always cleaned room. The Toilet was separate and had an own room. • Activities: When you visit this hotel you’ll never get bored. When you wanna play tennis you go to the Tennis Court otherwise you can play Minigolf, Dart, Table Tennis or go to the waterpark which was surprisingly HUGE. The fire show in the evening was definitely worth to see. • Food/Restaurant: The food was good. The Fruits and Salats were always fresh. Me and my friend usually ate at the Mediterran Restaurant instead of the Main Restaurant. The Buffet was the same and the Ambiente was really nice especially the waiters were really friendly. At the waterpark you can eat ice cream and other things like burgers, wraps or Nuggets for free. The Bar was also very chill and a good place to sit and play some games. • Service: The staff always tried to make you feel the most comfortable. We had a problem with the safe and immediately someone came to help us out. The employees were always open for a conversation and always gave their best. I would come again :)

Uhan Buksh (Ina)

I do not know where to start…Me and my family had the best holiday in Stella Village Hotel! It’s a beautiful place where you can have some family time with your children. It has so many activities for children with water park, swimming pools, theatre, shows and kids club.The restaurant buffets were really good. But what made our stay so precious and wonderful were the Staff. From the reception staff, to the bartenders and to the restaurant staff, to the cleaners and to the Spa staff.. they are the heart core of this wonderful place. They are so kind, they are professional, they are so welcoming and they are just happy to help you. The village is beautifully made but the staff working in there make it even special. We will definitely go back there!

Luděk Pužman

⭐️⭐️⭐️⭐️⭐️⭐️ (yes, 6 out of 5) We’ve just returned from our stay at Stella Village, and I must say – the service deserves 6 stars out of 5. From the reception to the restaurants, the bar staff, the Water Park team, housekeeping, security – every single staff member was genuinely kind, warm, helpful, and incredibly welcoming to children (even when some of them didn’t necessarily deserve it 😅). Their heartfelt approach truly elevated our entire experience. Special mention also goes to the entertainment program and especially the quality of the food – way above what you might expect from an all-inclusive resort. Although we’re usually not the type of travelers who stay in one place for the whole trip – we prefer exploring and moving around – we chose this hotel mainly for our little one, and honestly, we have zero regrets. In fact, even though we love discovering new places, we’d happily return here in the future. It may not be a “luxury getaway” in the traditional sense, but what it lacks in flash, it more than makes up for in heart – thanks to the amazing people who work there.

Milena Moorly

We really enjoyed our stay at this hotel. The room was clean, comfortable with everything we needed. Especially we liked the direct access to swimming pool. The location was perfect — close to local attractions but still quiet and relaxing. Food was fresh and quite varied, everyone could find something for themselves. Special thank to Anastasia who made our stay super welcoming and friendly. She was incredibly nice and helpful throughout our stay, always ready to assist with anything we needed. I would definitely recommend it to anyone visiting the area!

Peter Janssens

First time in Greece and didn't disappoint, great hotel, amazing staff, helpful and friendly. There is a good variety of food 3 times a day, coffee bar, cocktails, wine and beer + all sorts of non alcoholic beverages. Everyday maintenance of the big and private pools (early in the morning, so you can dive in after breakfast 👍🏻) We went to look for peace, quiet and relaxation and we found it, thanks to the people who work there and made us feel at home after day 1. I highly recommend it.

Eitan Sarid

We arrived for a short 3-day vacation. Overall it was fine, everything worked as expected. Stalos is there... He is an amazing guy who does everything to make the vacation a success... Unfortunately, on the last day he broke his leg, it was very sad. We hope he comes back soon!

Gayle Strawson

Visited for two weeks in August. The hotel is up in the mountains above Bali which makes for a peaceful environment but think a car to get around was needed unless you want to do a lot of walking/use the minibus service to get to and from Bali. The manager stelios speaks excellent English and is very welcoming and helpful and was always going out of his way to help us when we asked. His son worked in the bar and restaurant and was equally kind and helpful. All staff we met were sweet and friendly, most spoke limited English but way better than our Greek! Rooms are spacious and clean. Pool was nice and no sun lounger fights! Used the partner hotel fillion for the gym and 3 additional pools which was a 10 min drive up the hill, imagine walking it would have been pretty strenuous but there was a minibus which I think you could use if you didn't have a car. The food quality was good but being a smaller hotel the selection was smaller than other hotel buffets. However there was always at least two choices of meat dish, plus a fish or seafood dish. Pasta dish with every meal plus side dishes and salads.With fruit ice cream and cake for dessert. We found something enjoyable to eat every meal but did eat out several days too as the choices were quite repetitive. Overall we had a lovely stay and enjoyed the hotel very much as a base to explore Crete.

Jo Karp

Just got back from a short stay here . Its a really nice well designed small hotel/apartments. The staff are all very friendly and hardworking. The all- inclusive buffet has something to suit all customers . The apartments are spacious with 2 bedrooms, the lower ones also have a swim up pool. The main pool is a nice size surrounded by mountain and sea views. Its far enough away from the main strip to be peaceful but close enough to visit.

Chris Petryna

We had an excellent trip in early April. The resort is very family friendly with a huge buffet that offered something for each of our kids, along with the separate Hot dog/burger/pizza and pancake/waffle and other snacks bars that were also enjoyed. The resort is well spaced so the room blocks aren't too crowded by each other. Before arriving we thought the water slides, pools and more were further apart from each other but it's a short walk all around from your rooms. It was off peak in early April so we probably avoided a lot of crowds, and got to enjoy the beaches and pools without their being crowded. I'm not sure what peak season is like though there's lots of loungers and more pools available. Good WiFi throughout, clean room. Most of the staff are very friendly. Pool water is cold as a warning, more an issue for the adults I found as kids just jump in. Limited selection of drinks can get boring after a while. Convenience store on site is expensive but you can blow up your own inflatable with their air pump so that's nice. Decent Spar across the road for your random item or other food needs. It would be nice to have a morning take away coffee option. That's about all the negatives I can find, we had a great trip.

aish whyte

Had an amazing holiday here! The food was amazing! The pools were awesome and the staff were great! We loved the rooms also! The only issue we had was there was a private villa (not star beach) next to us and they played really loud music and sung and shouted until 2 am every day. We barely slept which really ruined the holiday. We did ask the front desk to help us but not much was done. Would stay again but asked to be moved far away next time

Louis Clerc

Very good experience. We loved this resort. This was our 3rd year in Crete for summer. Last year we went to littos beach resort which was already amazing for all it offers. Still we wanted to try our luck at another resort. Well I have to say star beach village is even better and offers even more of everything. We stayed in the Zeus area which I'm told is very new. Really nothing bad to say which normally comes easily to me. One suggestion would be to replace the plastic glasses with cardboard but I'm sure it's in the works. Star beach village might be the first resort ever we come back to a second time. 😀😀

peter jones

Family holiday, with two children (4 and 1), mum, dad and grandad. The complex is very large, with a great choice of pools, play areas and bars/restaurants dotted all around. Food was pretty good, We always managed to find something for everyone. The pools are excellent and there is access to a beach which is shallow enough for toddlers but spoilt by tons of seaweed. Overall, a really nice place and a lovely holiday.

Elpuercosi Photo (Elpuercosi)

Very nice hotel, we had room in Athina building, pool party wont hear there. Pool areas are big and clean.. if u go 10:00am you got good place. Lot of kids in hotel, we have one in holiday.

Lynda Garner

All inclusive with atte time staff. Good for families ! Food is good with one to 3 regional items per meal. Nice to have other the Mediterranean & large pools. Again...Great for families toddlers to early teens !

Яна Клюцька

A wonderful vacation, with the attitude of the staff and food as in the best 5-star hotel🤗 In my entire travel history, this is the first hotel that looks the same in real life as it does on the Internet. The staff is friendly, you feel welcome in this hotel. The food is very tasty and varied. Rooms are clean, a special plus is the first coastline, our room was right on the beach 😍 The rating is definitely 5/5

Mark Folk

Very friendly and helpful staff , really can see team work 👍. Staff cleaning swimming pool every single day . Very tasty food , every day they make a something different , especially deserts ( sweets ) . Rooms comfortable as well . Big thanks all staff and owners as well , can see everyone work hard for do our holidays best as possible. Definitely stopping on the SILVER BEACH HOTEL at next holiday. Thank you guys 🤝.

damien82

Family 2+2. Two weeks. Spacious room, fridge, air conditioning, TV, balcony etc. Cleaned every day, changed bedding every other day (sheets etc.). Very clean! Food in the cafeteria very good apart from standard dishes like everywhere typical Greek dishes of good quality every day:) You can also eat shrimp, mussels, octopus. Staff of the entire hotel very nice and caring about the facility. There are two swimming pools of different depths, a volleyball court, you can also play table tennis or football. The hotel is located practically on the beach, you can go out from your room to the beach. Free sunbeds on the hotel beach. The beach is not very crowded, very few people. The hotel is in a completely isolated place, ideal for people who want to have peace and quiet and rest. Nearby there is a grocery store and a tavern (Oasis very good food) if someone wants to use it. There is also a bus stop nearby that goes every 30 minutes to Platanias and Chania. Overall, I highly recommend it:)

Manuela Buculei Stefan

The complex has several buildings with a few rooms each, so you don't feel crowded. The sea view rooms are right on the beach, those on the ground floor don't even need to use the door to get to. The extremely nice staff, Claudia and Eleni from the Beach bar, Maria from the reception and those from the kitchen, I apologize for not remembering the name of the lady (Stavra?) who was particularly attentive to my needs. The rooms are clean, very large, nicely furnished. Good, varied food and acceptable drinks included. The musical evening was a pleasant surprise, don't miss it. There are free sunbeds and umbrellas on the beach, and you can ask for beach towels from the Beach Bar. Those who rent cars have a parking lot available. The others can take the bus to Chania, the station is close to the hotel. Don't be scared by the few steps you have to take through thick vegetation, its safe place and it's a pleasure to listen to the birds while crossing it. Thank you all for a pleasant holiday.

Amalia Cojocaru

We had an absolutely wonderful stay at Grecotel Meli Palace! Everything was perfect – from the beautiful surroundings and well-kept gardens to the top-notch service and incredibly friendly staff. The food was delicious and varied every day, with something for every taste. Our room was clean, comfortable, and tastefully decorated. The private beach was peaceful and perfect for relaxing. What stood out the most was the attention to detail and the warm, welcoming atmosphere. We truly felt pampered throughout our entire stay. We will definitely come back and highly recommend Grecotel Meli Palace to anyone looking for a high-quality, relaxing vacation in Crete. Thank you, Grecotel Meli Palace, for an unforgettable experience!

Christopher KB

Stayed at this resort recently and overall had a good experience. The rooms are comfortable but definitely in need of refurbishment—they could use a refresh. Housekeeping is excellent, keeping everything clean and well-stocked. The food is outstanding—plenty of variety, always fresh, and far better than what you usually find in holiday resorts. Easily 5 stars for the food alone. Staff are friendly and helpful, especially the ladies at reception who are lovely and professional. Unfortunately, the male reception staff could be more attentive—they sometimes act more like owners than employees. One downside: no proper facilities for late check-out. If your flight is at night, there’s nowhere to shower or rest, which is a big letdown. This place is perfect for families—lots of kids running around, playing, and making noise. If you’re after peace and quiet, this isn’t the place. But if you’re looking for a fun, family-oriented holiday, it’s a great choice.

miriam sohoreanu

Overall, the hotel is superb. It is clean, the food is excellent, the view is amazing, and there are nice bars and a beautiful pool. However, we noticed two small downsides: the rooms are a bit old compared to the rest of the hotel, but they are very clean, which definitely adds value. The second issue is that the beach has quite a lot of seaweed, which I believe could be resolved by cleaning it regularly — that would also improve the smell. That said, there’s an extraordinary beach with fine sand just a 15-minute walk away!

sasan ghobadi

An absolutely stunning hotel. Perfect mix of luxury, authentic Cretan charm, and outstanding service. Every moment felt special – from the breathtaking sea views to the delicious local cuisine. Can’t wait to come back.

Bianca Pataki

A lovely family holiday! Grecotel Meli Palace is a beautiful and peaceful resort surrounded by olive trees, with direct access to a lovely beach and breathtaking sunsets. The sea has some rocks, so water shoes are helpful, but the water was perfect! There are lots of activities: snorkeling, yoga, aquagym, beach volleyball, kayaking, kids’ playgrounds (indoors and out), pools for all ages – and the massage? Absolutely amazing! Christina is a true pro - she has magic hands, no exaggeration ! The staff is friendly, attentive, and always smiling. In the evening, we enjoyed live shows and family disco. You can easily visit nearby towns like Sisi and Malia by taxi or bus. We had such a great time and would definitely come back. Highly recommended for families!

ABBEY Gisanrin

The hotel provides facilities and activities for all ages. The hotel is located within awesome breath-taking views. The food buffet selection was nice, catering for all dietary requirements. They could provide drinking water on tables free of charge not at a cost if you're on Half-board. The staff were very polite and helpful. We had a wonderful week away .

Jessica Power

I came here with my boyfriend Jake and we had an amazing time, all the staff are super friendly and helpful always putting in extra effort and time where possible which we both really appreciate. There’s was lots for us to do including the water sports and activities in the pool aswell as a bus that stops right outside the hotel and can take you wherever. Absolutely no complaints and we will definitely be trying to go again!

James Germany

Firstly if I could give it 3.5/5, I would. The reception staff, rooms and cleaners were faultless. The hotel was constantly being maintained throughout the day. The room was very clean and modern. However if you are a couple who aren’t overly keen on kids then this potentially isn’t the hotel for you. I also wasn’t a massive fan of the saltwater outdoor pool, although very large and impressive. The salt water isn’t the most comfortable to wind down in. We were also briefed by one of the spa staff regarding the indoor pool attached to the spa. She explained it was a quiet place to relax in, so no loud noises, splashes etc. The next day the pool was filled with multiple kids making a lot of noise, not allowing us to relax. I was a little disappointed that you had to pay to use the sauna, 30€ for half a hour is a little steep in my opinion. Spa treatments were also very expensive. No surprise it never looked that busy. The gym was superb, as hotel gyms go it has plenty of equipment to keep you ticking over while you are away. 5€ for a beer from the pool bar would be reasonable, if they were to actually fill your glass to the top, not 3/4 full. Food was good, however one chef seemed unwilling to give me fresh cooked chicken on a second occasion. The hotel is very isolated, closest village is a hour walk east. We ended up resting a car from the rental place across the road, plenty of car parking at hotel. Overall, a pleasant stay, would recommend if you were no wanting to venture out of the complex much and are tolerant of kids.

Dana Paula Florea

Wonderful resort for family with kids. Big beautiful rooms, fantastic view, good food. We stayed for 7 nights with 2 kids and we loved it. We may say it is a friendly elegant resort.

Samantha Walker

Such a lovely, clean and tidy hotel. Staff were at all times all very friendly and helpful. The Aegeo Spa was so amazing a big thank you to Dimitra, Rula, Xrista and George. All your help, advice and always with a welcoming smile and greeting. We thoroughly enjoyed our treatments. Especially the cretan massage and facial. Will be ordering more of the products when home. The smell and how they feel on the skin is so refreshing. The room we stayed in was always neat and replenished. Our son loved how his donkey was wrapped up in his top, and our pyjamas were made into shapes. The view was spectacular and we could see the sunset by the mountains. To wake up and see the sun and the welcoming water of the pool. A lovely way to start the day. The food so much choice and skemthing different at each meal, each day and the puddings were very delicious. A big thank you to everyone at Creta Marine for such an enjoyable and relaxing stay.

Ūla Lau

It was the best hotel ever or the best vacation i've been to the staff is very friendly and there is a lot of activities for kids and other activities like golf, football and many many more. The food was delicious and the all the pools are great there is a kids pool that i spent a lot of time with my little brother the rooms are small but good the ones that are by the pool on the first floor are by far the best ones because it's a 2 sec walk to the pool. The location is amazing to walk to the sea it takes one minute!!

Lynne Crouth ### NEST ACCOUNT###

Absolutely beautiful hotel. We loved our first time here. Everyone is so friendly and welcoming. Food.pools.entertainment were all fantastic. Our premium room with a sea view was really good. Room cleaned every day. Fresh bottle of water every day. We had a bottle of wine and fresh fruit which was lovely on our first day. Can’t fault anything. Everything was perfect. Well done to all the staff who work incredibly hard. 🫶

Flores Mosi

We recently had the pleasure of staying at this hotel and it was perfect for a family holiday. From the moment we arrived, we felt welcomed and well taken care of. The hotel had a warm, friendly atmosphere and was clearly designed with families in mind. The food was absolutely amazing, served buffet-style with a wide variety of options that catered to all tastes. The serve food and drink from 07:30 till Midnight, considering those who arrive late. Every meal was fresh, flavorful, and beautifully presented, with something new to try each day. One of the standout features was the five pools spread across the resort, each offering something different – from quiet relaxation areas to fun zones for the kids. The on-site spa was a lovely touch, providing a peaceful escape and a range of treatments that left us feeling pampered and refreshed. The beach is 2 minutes walk and the view just added another touch. They also do activities in the beach such as volleyball ect.... The evening activities was great. Every night offered something new, from live performances to themed nights, and the kids disco was a firm favourite with my child. She had an amazing time dancing and making new friends, while we enjoyed the entertainment and relaxed knowing she was having fun in a safe environment. The creche was also available. Although we need use the service, but knowing it was there was a peace of mind. Overall, this hotel delivered everything we could have hoped for in a family holiday – great buffet meals, top-notch facilities, endless entertainment, and a welcoming atmosphere. We can’t wait to come back!

Alice B

We have had a great 10 days at this hotel, the rooms are modern and clean. The guys on the animation team are great, especially George, my son Frankie loved him and often wanted to find him as he would make a fuss of him, he’s very friendly, funny & great with the kids! Also Johny, he would call my daughter “chicken lady” they thought he was great. The food is good for all inclusive, lots of option and different themed nights and at the snack bar in the day (gyros, chips, nuggets pizza salad) but we do like to go out, we’re not the type to stay in the hotel 24/7 so we have been out for dinner a few times, there isn’t that much around just a few shops & restaurants. Would highly recommend going to the Knossos Taverna which is 5/10 minute walk, have a children’s play area and they have a band, show with smashing plates and dancing on a Wednesday and Sunday evening which was brilliant. They have a great beach by the hotel, and the shop in the hotel is good too. The ladies on reception, and all staff were always so kind and helpful. Would be good to have a few more English channels on the tv, there was lots of German shows - but would say about 70% of the guests were German. Alcohol just like most all inclusive - pretty weak and tasteless but other than that can’t fault anything else. We have had a great time :)

Dan Board

Just returned from a weeks holiday here with my family. Had a basic room which I could not fault as the weather was incredible for early may! . Pools are really good as was the selection of food and drink. All the staff were very helpful and polite animation team were very good and always happy to say hello. Very family focused and would recommend

Petra Kačírková

Such a lovely stay! The staff were always professional and friendly, and we were pleasantly surprised with a free upgrade to a larger room on the top floor, which made our stay even more comfortable. The room, the restaurant, the whole resort - everything was spotlessly clean! The air conditioning worked flawlessly. The location is quiet, and even with a pool-view room, we heard no noise at all. The food is a real highlight! The meals were delicious and varied, and the drinks included in the all-inclusive were great too. We really appreciated that we could use the resort’s facilities even after check-out.We were also given lunch and dinner vouchers while waiting for our evening airport transfer. The only minor downsides were that the luggage room wasn't locked (anyone could walk in) and the safe in the room comes with an extra fee. In the bathroom was no shower curtain, so the floor got wet after every shower. A smart TV and a better hairdryer would have been a nice touch, but not a big deal. Also the beach is nearby, but it’s down a steep hill, so getting back up might not be ideal for everyone. Overall, an outstanding experience and highly recommended!

Barbara Szymanska

Beautiful modern hotel. The hotel rooms are basic, but clean. They have a mini fridge in with bottles of water, a hair dryer, shower etc. I personally don’t believe you need anything else, as you go on holiday you don’t go to stay in the room. The location is each to their own, we didn’t mind it. There’s a beach down the slope of the hotel, there’s restaurants there, very cheap and very friendly with beautiful food. A few shops, and water sports. Cannot complain. The food in the hotel is very nice, they do change it everyday, there’s always pasta on everyday, for fussy eaters. But they do gyros wraps, pastas, loads of veg, salads, different types of meat. Honestly something for everyone. Cannot complain. The only down side is that on the all inclusive they only serve raki and ouzo which by end of the stay we quite enjoyed but at the start it was a hard drink. Overall lovely stay.

Anna N

*We spend in this hotel 7 nights all inclusive. -Delicious food, big selection of meat from chicken, pork, beef, turkey to deer. Fresh salads, delicious types of any kind of cheese . Big choice of wines and other drinks. I was missing only freshly squeezed orange juice, but it wasn’t something that I would cry about. -Extremely friendly and helpful stuff. -Our friends in the beginning were not happy with their room but after conversation with receptionist we all received proposition of upgrade from 2 rooms to 1 room with jacuzzi - amazing ! The only small thing I would change was the “disco light” in jacuzzi - too strong and too flashy. Thank you ! We really enjoyed our time in your hotel. P.S Please let know chef that his burgers were 10/10 as he asked for the opinion :)

Anthony Corrigan

We recently stayed at Blue Bay Resort in Crete and overall, it met most of our expectations. We really enjoyed our time there and would happily recommend it, with a couple of caveats. The location is peaceful and scenic, but it is quite isolated. Without a rental car, getting around the island would have been a challenge, so definitely plan for that. Also, the food at the hotel restaurants was a bit hit or miss, some days we enjoyed lovely traditional hot dishes, and other times the food was only lukewarm and less impressive. That said, our room was spacious and comfortable, with a pool just steps away that was rarely used by others, felt like our own private retreat. One of the highlights was how close we were to Sunset Cliff, only a 15-minute walk away. It's a perfect spot for a short hike and to take in the beautiful views. The staff were a real standout, super friendly and always helpful, they really contributed to making our stay enjoyable.

10Landscapes

Room - 9/10 [Hot Tub room] Private & Big balcony Service - 2/10 Rude staff, look down on their customers a lot. Location - 1/10 Very difficult to get anywhere, walks are vertical hills. 50 euros to the city one way. All Inclusive - 4/10 Food was decent, drinks were awful. Cheap cola, cheap beer, no spirits, only ouzo cocktails. Wouldn't stay here again.

Litsa Vintzileou

We’re having such a great time at Mitsis Cretan Village! The hotel has a beautiful traditional style with all the comfort you need. Our room is spacious, clean, and has an amazing view of the sea and gardens – the kind of place where you instantly feel relaxed. The staff are incredibly friendly and helpful – always smiling and making sure everything runs smoothly. It really makes a difference when the atmosphere is so warm and welcoming. The food has been excellent so far – fresh, tasty, and with plenty of variety. We’ve especially enjoyed the Greek dishes and the laid-back vibe at the different restaurants. The beach is right there and perfect for chilling, and the whole resort feels peaceful and well looked after. It’s a great spot to unwind without being too far from town if you feel like exploring. Since we’re locals and lucky enough to have easy access, we’re already planning to come back soon – maybe even for a quick weekend escape. It’s the kind of place you want to return to again and again. Huge thanks to all the amazing staff for making our stay so special – you’ve truly made us feel at home.

Moriah Schwartz (‫מוריה שוורץ‬‎)

Amazing stay – the best hospitality we’ve ever experienced! We stayed for 5 days and had a truly wonderful time. We enjoyed breakfast and dinner at the hotel, and went out to explore Crete during the day. Every meal started with a warm welcome and friendly staff who genuinely cared. As a vegan, I was impressed by the chef who showed me the vegan options and even offered to cook something special. That personal attention made a big difference! There were options to reserve a table at the seafood or Mediterranean à la carte restaurants in the evening, but we didn’t know in advance and missed it — something to keep in mind for next time. Our room was cleaned daily and had vegan toiletries, plus extras like a razor and toothbrush. The beach was clean, and the hotel had at least five pools and direct beach access. It’s family-friendly, so we occasionally heard kids, but overall it was peaceful. Evenings had live shows at the bar, and we were lucky to have a sea-view room. Perfect hospitality, great value — highly recommended! Hi from Israel 🤍💟

Vladimir Matejka

It was our first time staying at this hotel, and I hope it won’t be the last. Upon arrival, we were warmly welcomed and then taken to the dining area, where we could enjoy some food – which was perfect since we arrived at night. After that, we were taken to our room. The first room wasn’t quite what we expected, but after speaking with the staff, there was no problem, and the next day we were given a different room that suited us much better. The food was excellent – fish, pasta, meat, vegetables… basically everything we could wish for. During the day, there were pizzas, hamburgers, pancakes, ice cream, and both non-alcoholic and alcoholic drinks available anytime. The service was outstanding every single day – a big thank you to the entire team! We always found sunbeds by the sea and by the pool. The beach and the sea were beautiful. We left absolutely delighted.

Sophie

We had a very nice stay. The property is spacious and well taken care of. The rooms are cozy and the airconditioning works well. We enjoyed the evenings in the Main Bar especially thanks to the kind waitress Maria. Our reason for 4 instead of 5 stars would be the food: the quality of the dinner buffet was okay and much to choose from so in the end, we never left hungry, yet regarding the tastiness there is room for improvement. We did not find the aircrafts passing disturbing, yet we stayed at the hotel in the very beginning of the season thus we cannot say anything as to how much air traffic might increase.

Ionut Alexandrut

Review: Excellent Service, Great Food, and Family-Friendly Stay I recently stayed at Mitsis Cretan Village and was impressed by the outstanding service. The staff was friendly and always ready to help. Our room was exceptionally clean, making for a comfortable stay. The food was delicious, with a variety of options that the whole family enjoyed. This place is perfect for family holidays, with plenty of activities for kids and a welcoming atmosphere. I highly recommend for anyone looking for a clean, family-friendly environment with great service and food. We can't wait to return!

Gabija Balčiūnaitė

A German senior resort, even all the staff speak german, they could speak in english too but this is a senior hotel barelly young people. Staff are really friendly and great. Compared to other resorts the food its definitely delicious.

ΝΙΚΟΣ ΑΝΕΤΑΚΗΣ

Excellent hospitality, fantastic staff, all areas of the hotel were clean and well-maintained, from the rooms to the pools and the gardens. Great variety at the buffet and overall impeccable service. A big thank you to the staff of Anissa Beach.

RE M

Best Hotel on the coast east of Heraklion. Beautiful park with old palm trees and a Lot of flowers, five Restaurants with good cuisine. And a perfect beach directly in front plus best beach bar with best sunset view! Many employees for many years in Service at this hotel provide best Service!

rachel hill

Firstly, big shout out to all service staff, who work exceptionally hard. The hotel complex is lovely, spacious and modern, well maintained and clean. The pool is salt water based, always ‘fresh’ when you first get in. The pool area is kept well cleaned, maintained, hosed down daily etc. public facilities are all good. Hotel offers same daily activities such as water pole/daily tournaments/aqua aerobics from the animation team. Street bar at night has a great vibe! Food is lovely, lots of choice, definitely worth a visit to the Italien, tavern and steak corner for the all inclusive offer. The steak was amazing! Tavern, great atmosphere. Drinks are chargeable in the Italien and steak corner. Location, the hotel is just outside Analipsi, there are a few bars here, sadly, not much else. If you want nightlife or shopping you need go to heronnissios. The hotel does a bus (chargeable) a taxi is 10€ each way it’s a 10-15min drive, not really walkable. We do not speak German so sometimes, although we had a lovely holiday, on occasions, staff spoke to us in German. We stayed for 10 nights, paid 36€ for a room safe (shame this is chargeable) and 70€ accommodation tax for one room (informed on check out, would be good to be advised on pending charge when checking in)

Jérémy H

My friend and I had a great time at Hotel Anissa during our one-week stay. A few disclaimers before the full review. First, as we came in late April for a week the hotel was at around 70%, which means our experience might be quite different from the full season. Although we were very lucky that the weather was perfect, continuously sunny and between 22 and 27 degrees. Second, the hotel manager graciously upgraded us to one of the newer, more premium rooms. So I cannot comment on the standard rooms. Now, the room we were provided was absolutely perfect. It was comfortable, sufficiently spacious and would have been suitable for a family of four since it offers a double bed and two superposed beds in a separate room. The AC was very effective, a dehumidifier was also provided and the sound isolation (considering we had the room just next to the breakfast area) was very good. The only noise disturbances were the neighbour from above stomping and dragging furniture, but no amount of sound isolation can fix this, it's more a matter of individual behaviour. One negative is that the WiFi isn't too great so plan to rather use your phone data if possible. The cleaning ladies did a good job daily and provided us refills of soap and else when needed. The hotel is adjacent to its private beach and near small shops. The location was a bit isolated but a bus stop was at 20min on foot with regular buses to nearby cities. Ideally get a car but it isn't mandatory. The staff in general was very welcoming. Most staff spoke English and German in addition to their native Greek, some even spoke French. Whenever I had a question, whether about the hotel or about touristic recommendations, I always found them very keen to help and pleasant. They would also remember things I mentioned several days before and would come check on me. We had however some rare rude encounters, notably at the early breakfast where the manager proceeded in explaining everything in German in fast-paced despite me answering in English and then got upset at us for failing to comply with his indications. I understand preparing the morning rush is stressful for the staff but it left a sour taste on our departure day. The hotel offers a very good variety of activities for everyone: tennis (4 courts, 2 of which are free to reserve for all-inclusive guests), minigolf, table tennis, yoga, outdoor pool, indoor heated pool, massages, private beach, etc. The food and drink options are really great and make the all-inclusive totally worth it. The various bars offer around 20 drink options all along the day and until quite late in the evening, including cocktails with and without alcohol, red and white wine, beer and soft drinks, all of them for free and without limitation as part of the all-inclusive package. For food, choices are varied though similarities start to show after a few days, but we never got tired or failed to find one or two new dishes we could try each day. Three specialty restaurants (steak house, Italian and Greek) are also available for free once a week with the all-inclusive, with the exception of drinks which are extra. But by being mindful, one can get away easily with less than 5€ per person per meal. At the spa, I was guided through the offers by Maria, who spoke great French and went out of her way to help (she even picked us at the side of the road as she drove past us walking back from a walk and gave us a lift to the hotel!). The prices are on par with what one would encounter in a regular spa. I especially recommend the Cretan massage, performed by one of the spa's chiropractors, in my case Leonidas, which I found great. Photo shoots are also provided "for free" which is nice to get souvenirs (the photos were nice imo) BUT each picture costs 13€ in digital format (unsure about the price for physical but I would assume higher). A discount if you get 20+ or 50+ photos but unless you plan on getting 6 or 7 photos max, be prepared for a spending of at least a hundred euros. All in all we had a great time and would certainly consider returning!

Miriam Ott

Nice and clean beach, really sandy and easy to access. Parking and also a bus station is directly in front, so it’s super easy to get there. We spend a whole day here since two sunbeds with a sunshade were just 7€, so it’s super affordable and worth the spend.

Mark Lacroix

Best beach ⛱️ close to heraklion. We've been from heraklion to Agios Nikolaos and this is by FAR the best, wide, sandy, no stones, no pebbles. Most beaches have stones when you enter the water and don't have even slope. Trust me don't go looking for best beach on this side of the island , save your time and stay on Arena. 3E for beach chairs and 3E cofee, 3,5 E for beer, decent service. Food choice is limited but you wont die starving.Free parking and also as a bonus at least for me is that you get to see planes landing as the Beach is close to heraklion airport .

Sabine Edrissi

One of my favourite beaches. Even on windy days you can still go into the water because it is nice and shallow. Good for kids. The beach is very clean, has plenty of parking and easy accessible.

Zoe Cheatle

Visited june, at 6 pm with family of 5. After we spent hours driving around trying to find a nice beach in the agios nikolas area that wasn't heaving with people, we decided to head the other way towards heraklion, and found this one .... loved it.. big, wide beach and all sandy, sunbeds, free parking, clean, good waves to play in. Could easily have spent a whole day here ( imagine it's busier during the day but still there's alot of space so think it would still be ok and not too cramped like many other beaches we tried ) There's a cafe and a lifeguard and a few different sections with sunbeds you can hire.

Akvilė Aleksaitė

Very nice sandy beach. We had trouble finding a changing cabin - there's one for this quite large beach. Didn't find a shower to wash off the salty sea water. Lots of space to park your car.

Damian Dzierżak

We spent our all-inclusive vacation at this hotel in Crete, and overall, it left a good impression, though there were a few issues worth mentioning. First of all, the cleanliness was excellent – both the rooms and the common areas were very well maintained. Housekeeping did a great job every day, which we really appreciated. The food was tasty, but unfortunately quite repetitive – after a few days it felt like we were eating the same dishes with slight variations. On the bright side, the drinks were very good and freshly made, which made relaxing by the bar much more enjoyable. The pool area with water slides for kids was definitely a highlight – our children loved it and spent most of their time there. However, I have to mention a very concerning incident that occurred during our stay. One of the parasols detached from its base and flew straight into the children's pool area – it was a miracle that no one was hurt. This was extremely alarming and we were shocked that such a safety issue could happen. The hotel absolutely needs to ensure that all equipment around the pool is properly secured to prevent accidents like this. As for the rooms – they were clean and comfortable, but unfortunately not well soundproofed. We could hear everything from the hallway and the room above us, which made it hard to fully relax, especially at night. All in all, it’s a hotel with potential, good service, and enjoyable facilities, but it definitely needs to improve some areas, especially in terms of guest safety.

C

The hotel and conditions are excellent. Everything was well-kept and clean, and I saw that they regularly tested the pool water. The rooms were spacious, clean, and had a superb sea view. The children's pool with slides is suitable for little kids up to around 5–6 years old. For older children, it's boring. They have lots of staff animating the atmosphere and organizing various activities throughout the day for both kids and adults. All the staff were very friendly. There were plenty of sunbeds available on the beach and by the pool. You could find a spot at any time. The adult pool is 1.4 meters deep, and the entrance into the sea is gradual, so you can walk in barefoot without needing water shoes. The food is delicious with a wide variety. The quality of the food was genuinely high! The juice/water/coffee dispensers were dirty (specifically in the area where the liquid comes out). In the last few days, after we noticed this, we chose to drink only bottled and purchased juice/water. That said, everything else was impeccable, so I don’t understand how those dispensers could be so dirty... In the evenings, there are various programs and live music, but it's calm enough so you can still have a conversation. The area itself doesn’t offer much. You can reach the town of Ierapetra in 10 minutes from the hotel. There are a few very beautiful souvenir shops, and the locals are extremely friendly. There are restaurants, cafes, etc., but it’s a small town—not comparable to the northern part of the island. However, we liked it.

Johnny “Don_John” K

Our stay at Petra Mare Hotel in Ierapetra was simply unforgettable! From the moment we arrived, we were warmly welcomed by the staff, who remained exceptionally polite, helpful, and professional throughout our entire stay. Whether at the reception, restaurant, bar, or housekeeping—everyone was outstanding and genuinely dedicated to making guests feel comfortable. The food was another highlight of our experience. With a wide variety of dishes, both local and international, every meal was delicious and beautifully prepared. The buffet was constantly replenished, and there were always fresh and high-quality options to satisfy all tastes. Dining felt like a treat every single day. The hotel itself is impressively large, immaculately clean, and brilliantly organized. Every detail, from the layout to the architecture, has clearly been thoughtfully designed. The balance between elegance and functionality is truly remarkable, and the spaces feel both luxurious and inviting. We were especially impressed by how well everything flowed—from the rooms to the common areas, everything felt seamless. As for the facilities, they were equally impressive—well-maintained pools, a fantastic kids’ area, a spa, and direct access to the beach made our stay not only comfortable but truly enjoyable. Whether you’re traveling as a couple or a family, Petra Mare offers everything you need for a perfect holiday. Overall, Petra Mare Hotel exceeded our expectations in every possible way. It’s a place we would return to in a heartbeat and wholeheartedly recommend to anyone seeking high-quality hospitality and a flawless environment in beautiful Crete! J.K. - 343

Rene Ramos

Since we arrived everything was great. The staff was very friendly. I can definitely recommend, it's a great place to have a family vacation. The room had a beautiful view and overall it was a very relaxing experience. Both Marias helped us out since we were celebrating our kid's birthday, they organised a cake for him and the waiting staff sang happy birthday. At the reception the accommodated our requests with a big smile. At the restaurant all the staff was very polite and smiling all the time. Themis, at the main bar, makes great drinks and he's great to have a chat with. The best part of our trip for our kid was joining the activities that the animators organised. The team was great, they are all amazing with kids. Special thanks to Salvatore, Francesca, Federico aka "Frederico", and Davide for making Santi's experience so much fun!

Thijs

Location was far away from the airport and the only con of the room was the airconditioning not working optimal. The rest of the hotel made up for it and it was perfect. I had most fun at the main bar. Very nice people who are working there, great laughs, nice talks and the drinks where good. Would probably go back!

Gillian Harris

Pros - Excellent location right on the beach, only 15 mins by bus into centre and shops opposite direction 10 min walk. No problem getting lounger either at the pool or beach. Food was excellent in the restaurant, drink choice was good served with fresh fruit, served in proper glasses at night. Whole hotel spotless and the staff work non stop to keep it this way. Very friendly and helpful staff. Cons- Our hotel room was old fashioned overlooking run down roof tops, 2 nights in a row the shower didn't work and water runs cold due to demand. There is only 2 pool toilets which weren't too busy but these were the only toilets for use outwith room day/night. Snacks between meals very poor, mostly dried up and appeared to be left overs from previous meal. Entertainment at night was pitiful(not sure if hotel pays for entertainment in season) but we opted to go out most nights. Only bar is outdoors which wasn't ideal when it was a bit colder in the evening. Overall the location food drink and service is great but I would suggest more of a 3 star.

Nigel Melton

From a Cornish/British point of view, The staff are really friendly and nice the hotel is clean all round. 1 outside bar and one small pool. The location is good. Breakfast and lunch is very standard for a all-inclusive and the all-inclusive drinks all standard. The only problem is the evening meal is a bit dull and repetitive. On the good side there's lots of restaurants in the area and the city center is 15 minutes bus ride away. The hotel seems well catered for Germans that seems to be the majority. The local beach behind the hotel is all good and fine. I would only saying avoid coming very early season has April to mid may if the weather turns bad and rains it gets very boring because there's no inside bar.

Ivano Oroz

The hotel was great, the food was great, a large selection of food and drinks, the rooms were great, the maids cleaned and changed the towels every day. The only bad thing is that the lady who works at the pool bar and the old gentleman with gray hair were very unfriendly for the entire 7 days. We noticed that they were kind to some people in front of us who were getting drinks, but this was not the case with us and there were other people we talked to who had the same experience as us Big praise for the 2nd gentleman who worked at the bar, very friendly and the animator is also vers friendly.

Em K (fab)

Super place if someone likes to rest peacefully. Not too big resort, no queues at meals and at the bar. Pool quite small, but without crowds. Nice sandy beach with a sandy bottom. It is sometimes windy - as it is on the Greek islands. Sun loungers and umbrellas are provided free of charge by the hotel - both by the pool and on the beach. Unfortunately, in the hotel there is a morning race and occupation of sunbeds - although often later there are no people at them, only towels. Beach towels for a deposit - no problem at all. Bus stop 2 minutes from the hotel. You can easily get to the city center or go to the promenade. Translated with DeepL.com (free version) Room 3/5 We ended up in a refreshed room. New furniture and renovated bathroom, although it would be useful to have a bidet since you can't throw paper in the toilet. Typical Greek standard - no fireworks, but very clean, cleaned daily. Towels also changed practically every day. It would be useful to install a better door, because now you can hear every rustle from the corridor. Food 4/5 Very good and varied food. To my taste, there could be a little more seafood and fruit alone. There was fish every day, but larger shrimp for a week not once. A surprise for me was the lack of nuts or strawberries. Weak snacks between the main meals. Drinks and alcoholic beverages okay. Service 5/5 Service without complaint. Nice reception and bartenders. You will get along with everyone in English. Super animator, who can probably talk in any language :D Surroundings 4/5 Exit from the hotel directly to the super beach. Public, but without crowds. Nice to see it's a place used by locals as well. Close to the center of Heraklion and the airport. Close to kite and kayak base. A little disturbed by smoking tourists, but it can be survived. In the evenings you can take a leisurely stroll or enjoy the view of the island's lights coming on.

Alex Agapaki

* incident of rudeness and bullying from hotel staff on the beach* I visited Neptuno's beach at 19.30 in order to see the sunset there. The sunbeds were empty and there was no indication that they were only for customers. At 19:50, while I was reading my book a man approached me and asked me to leave the beach "You' ve got 5 minutes to leave". At that moment, I was reading my book and the beach was empty. I answered back that it's almost night time and that I don't understand why he's giving me 5 minutes. His answer was "Do you want me to explain the rules of the hotel" and I answered back "no, I don't". While I was putting on my sandals and tidying my bag he approached me again and said "You don't have 5 minutes now, you have 2 minutes to leave" . It seemed as if he was talking to a criminal. This incident must be taken in account because no one deserves such a disrespectful behaviour.

Dasha Zdor

We had the pleasure of staying at this hotel in June this year, and honestly, it was the best holiday we have ever had. From the first minute we arrived, we felt relaxed, welcome, and completely at home. The food was really delicious. There was a big choice of dishes at every meal, with something for everyone. We also liked that allergens were clearly marked, which shows that the hotel really cares about the comfort and safety of guests. Even though we were travelling without children, it was nice to see that the hotel offers a lot for families. There is a mini club with activities from Monday to Saturday, and a slide area where kids can have fun and be active during the day. For adults, the hotel also offers many daily activities, like group fitness classes and sports games. It is a great way to stay active while enjoying the relaxed holiday mood. We also want to say thank you to the lifeguards, who were always at their posts and watching carefully. They were also friendly and helped create a good mood for everyone. In general, this is a perfect place for rest, fun, and staying active, and we are already looking forward to coming back.

M

Absolutely wonderful. 🥰 I’m such a fan of this hotel after my trip! Stunning facilities, everything new and stylish, Atlantica Ocean Beach Resort is really a Crete gem. The food options were so varied and everything was so tasty that it was hard to resist sometimes. :) The cocktails and drinks at the bar were also great. And the people? They are the ones making the true magic happen! The hotel staff are just exceptionally good at their jobs, welcoming, and warm. The only thing I didn’t understand is why we couldn’t fill in reusable bottles from the water dispensers. But this is a rather small inconvenience. I’d love to be back, and I already miss this place a lot!

Daniela Monica Vatlav (Daniela)

Fantastic Stay – Great Service! 🇬🇷🩵 Had a wonderful stay at the hotel. Everything was clean, comfortable, and well-managed. A big thank you to Andreas, the manager, who was incredibly helpful and professional throughout our visit. His attention to detail and warm attitude really made a difference. Highly recommend!

Ardel Yamsran

Offers a beautiful and well-organized environment for those seeking relaxation and rest. The areas are clean and well-maintained, the facilities are comfortable, and the hotel has everything needed to meet the needs of both families and couples. The Oregano restaurant is elegant, with a calmer atmosphere and carefully prepared flavors ideal for those who prefer a more relaxed dinner with attention to detail. Across all departments, from the restaurants to the bar and the reception, the staff were friendly, smiling, and helpful, bringing a truly positive energy to the overall experience. A special mention goes to the elegant, polite, and always well-groomed Nikoletta at Jasmine.

Vegard K

We were very satisfied with our stay – 3 adults and 1 child. The food was great, and there was always good access to sunbeds, both around the pool and down by the beach, as the hotel is located right on the shoreline. The snack bar was conveniently located between the pool and the beach, making it easy to grab a bite during the day. There was a fun mini disco for the kids in the evening, followed by a show for the adults – great entertainment for the whole family. The staff were always friendly, helpful, and made us feel welcome throughout the entire stay. A special thank you to Front Manager Andreas for his outstanding service and everything he assisted us with – it really made a difference. All in all, this is a fantastic hotel that we would love to return to!

Christos Chatzimladis

Very good Hotel, with professional stuff. We was all happy to stay and to use the hospitality of the people who works there.

Adrian Petrescu

A bad hotel. This is not a real 4 starts . Bad internet over wifi. Also the room are not ok.

Robert Tatai

This hotel is horrible. Back to the ‘80s!

Linette Dambon

Genial

Sabrina Solmon

Very disappointed by the rooms...a dormitory hotel...the rooms are not clean...very poorly maintained...uncomfortable beds worthy of a prison...very old...having traveled a lot, my family and I are the first time we are so disappointed with a hotel, especially compared to Marmara...we did not have the choice of hotel compared to the travel agency (all the French being grouped together in this establishment) but really very disappointed hotel to be completely redone!!!! The drinks are disgusting!!!!Water!!!! We are really making fun of the world! However, thank you to the staff who are trying to adapt to the new restrictions! I will not recommend this establishment under any circumstances, whether it is food, room, service...not worthy of a 4 star!

Adam Pachla

looks nice from the outside. However when there was a small fire they couldn't find the fire extinguisher for 15minutes that led to a big fire. Good organization during critical situations is what separates a good place from those pretending to be one.

keelan sawbridge

I Went In September I Had A fantastic time with my family i made friends with all the staff and entertainers. Me and The man who worked at the reception got along very well his name was Petros and He was So kind and brought alot of joy too the table the food and entertainment was very good and the location was perfect as the beach was a 5 minute walk. The water slides were fantastic i highly recommend this place.

moira cook

The hotel and staff are very good. But I think they took shots of the outside from an elongated view which makes it look much bigger than it is. The food is good, rooms are not big enough for 3 .We think they need updating to be 4 *. No Kettle or tea/coffee. First time I've had this. On a wet day like today there is only 2 places to go , your room or around reception or the bar. Good job as a few people have gone home so more space. It's a lovely place in the grounds all things considered. But it's isolated outside, to our left it's over one mile to anywhere, to the right it's over 8 miles. Buses run regularly but you need to know where you are going. Sadly I won't return because of the location . There are also feral cats and kittens that get comfortable on the sofa in reception.

Petri Karvinen

Visited during low season just for a day (day passes available even if you are not staying here). Great small waterpark for kids, and in low season the day pass was really good value for money with good food, snacks etc. included in addition to the water park usage. Staff was really friendly and helpful. The place is relatively easy to reach even by bus (even easier with car), but is a bit remote if you consider staying and would like to do other things besides enjoying all-inclusive by-the-pool holiday (nothing wrong with that!).

Hazel Brown

After a long flight and arriving at 2am in resort we were met by Sylvie on reception who is amazing! She looked after us and walked with us to our room and also ensured we had something to eat. The room was always spotlessly clean and the cleaning was done every day fresh towels and beds made. The food was exceptional and plenty of variety especially the show cooking. The waterpark was amazing and would definitely recommend it with families with small children. Overall would definitely recommend coming to Chrispy Waterpark Resort- we will be back. Special thanks again to Sylvie nothing is too much trouble for her always there with a smile to welcome you and to ensure your stay is perfect.

Bridget O'Donoghue

Great location, and lovely staff, the kids were well taken care of and the buffet had something for everyone. One word of warning, the beds were extremely uncomfortable

Slobodan Gajić

Location is on the beach, kids pool very dirty, other one small and too crowded. Food is ok you can always find something tasty a lot variety. Rooms on the ground level have mold both on curtains and walls.

Paul McIntyre

Don't come here if you want a pool stay as it's tiny and as the sea is not suitable for kids the pool is over run but them screaming all day until 9 ISH. ( Can't blame them for that). Don't expect a bed as the German guest reserve from 11ish at night with inflatables etc. And to use the sunbeds on the beach (for the resort) and extra 7 or 20 euros a day (which doesn't even have padded beds, unless you pay 20). Flight was at 11pm so for a late checkout had to pay an extra 60 euros.....

Jakub Chrząstek

A great place for a family with children. Very good location, near the beach. The sun lounger on the beach is paid extra, but in my opinion it was fine. Otherwise I couldn't use it. This was the case in the hotel where everything was "booked" by the guest's towels :( Good quality and fresh food. Not the best restaurant, but I wasn't disappointed. The hotel rooms are of a good standard, they are clean and service can be done daily. One downside is very personal and relates to smoking. Smoking is allowed almost everywhere which conflicts with the child friendly policy.

Sunny

We had a 10 days stay with our 3years old child. Unfortunately we can not agree with the stars the hotel has and would not visit it again. Positive was: - directly at the beach - silent - friendly staff - you can walk to the city in approximately 30 -40 mins - mini marked is close Negative/to improve: - all inclusive but not good quality ( almost every day the same, no fresh cooked food, juices are more Sirup and without water not to drink for us) - food is more like casino food (long time at a heating plate) - fruits taste not like in the south’s and a lot of can fruits instead of fresh and healthy ones (wouldn’t be so picky but at the homepage they highlight the food) - all inclusive drinks at the bar are with low quality (cheap alcohol) you get cheap coffee and for the better one you have to pay - sun beds at the beach must be payed - too less sunbeds at the pool, most of them are reserved by people in the early morning and nobody is there for long time. At the big pool are almost no sun umbrellas - the water in the children’s pool needs to be changed and contains a lot of chlor - playground is nice but at the slides you could not slide you stop - the hotel used just plastic cups/glasses, very unfriendly for the environment (not reusable) - they do not offer pool towels for free, you have to pay a deposit of each and money for washing them - beach contains more stones as sand - rooms could be cleaned better (we had ants and sand there)

Lucy Arians

We had a fantastic time at the Sentido Kyknos Hotel in Crete! The hotel is beautiful, very well maintained, and offers everything you need for a relaxing holiday. The food was absolutely delicious, with a great variety at every meal – there was always something tasty and fresh to enjoy. What truly made our stay special was the incredible friendliness of the entire staff. Everyone was warm, helpful, and always ready to listen. You could really feel that the staff cared deeply about the guests and made a genuine effort to connect with everyone personally. It created such a warm and welcoming atmosphere throughout the hotel. A very special thank-you goes to Markus and Christos, who worked as waiters at the pool bar. They were always cheerful, extremely attentive, and open to a friendly chat. Their kindness and professionalism added so much to our overall experience, and they truly stood out during our stay. We felt completely at ease and very well looked after. Huge thanks to the whole team – we’re already looking forward to coming back!

Nikoleta Spyridaki

We had a fantastic time at the Sentido Kyknos Hotel! We had room No 1106 for a week and we really enjoyed ourselves! The hotel is beautiful, just a few steps from the beach! Our room was spacious, perfectly clean and comfy! The food was delicious with a great variety! But what really made our stay perfect was the staff! incredibly friendly and helpful people showing real greek hospitality!! Huge thanks to the whole team we will probably come again soon!

Tamara T

Really enjoyed our honeymoon. The staff do absolutely anything to make you happy. They are all so wonderful and friendly. The room was nice, modern and clean. The beds comfy and the shower was really nice as well. Breakfast was alright. Personally we did not enjoy lunch or dinner so we ate out a couple of times. The pool is cold but nice. The spa is lovely as well! I Would recommend this hotel, they only should improve the food

Kate Oscar

Modern, well maintained and comfortable hotel. Highlights are the a la carte restaurant, superb food and exceptional service with fantastic local wine recommendations. Also had an aromatherapy massage with Sofia, incredibly relaxing, the hour flew by and she was clearly very experienced, what a lovely end to my mini break.

Arjan Peters

Tamara and me were on our honeymoon here. The crew is outstanding! They will make sure your stay here is perfect. They work really really hard and they honestly do care. I'd like to thank the next crewmembers for their hard work and their efforts. Because they made our stay so much better; Theo (bar) Christos (bar) Ellie Marianna (bar) Nikos (restaurant) Maria (bar) Markos (bar) Eleftheria (bar) Sofia (spa) Stella (restaurant) The rooms were clean, the shower is amazing !! Its so delightful kids are not allowed. We loved the breakfast, but the lunch and dinner wasn't great so we eat a lot outside the hotel. Food is different every day and there's enough variaty. This was the only downside we experienced. Everything else was sooooo good. The service, the location and the employees! It's a must to have at least an rental car. Crete is an beautiful island and to get the most out of your holiday a rental car is essential. I think the manager (the small one in the suit most of the times) should treat all of the employees with more dignity and respect as well. Clipping his fingers and pointing is not the way how we communicate as human beings. We are all equal. To see that happening is also a downside for me. Please do change that kind of behavior. So the food can be better and the manager should treat the staff with more dignity and respect. *disclaimer: I uploaded this photo with the permission of Christos. Thank you Christos for everything you did for us. ❤️

tom brazil

Awful hotel . Bathroom had mold and no shower curtain so the bathroom was always soaking wet . AC didnt work at all yet was still told we had to pay despite reporting it as not working twice. Staff very rude especially the person who i think was the manager and a lot of the rules regarding drinks and food just seem made up on the spot. However the overall hotel is nice the pools are big and the water slides were fun and its in a good location. would not go again though.

Bessie - Vasiliki Broussalis

I take no joy in writing negative reviews about businesses. However, when I am swindled out of hundreds of dollars, I believe I must let other people be aware of my experience. We had a booking at this hotel August 6-8, 2024. I arrived and left the hotel within two hours. Upon arrival, the check-in process was chaotic. There was only one person working at the reception and it was a lot of traffic for one hotel. I witnessed the receptionist charge people for air conditioning, kettle usage etc. I have never experienced this before. We were brought to our room and it was very disappointing. It was dated (which is okay), and not that clean (see pictures of crusty TV remote, ants in room, spider webs on windows etc). The room was hot. The receptionist told me she would return in five minutes to turn on the Ac because they have to turn it on with a key! We waited an hour in the heat. There were other guests enjoying the pool and we could hear them despite closed windows and doors (AC was on at this point). We asked for a room upgrade. We offered to pay. There was no other rooms available. We are business owners so we tried to offer four different solutions to the receptionist but all were rejected. We were told we could not get refunded because the owner who had final say was on vacation, then we were told the accounting department was closed for the day. It was essentially terrible service due to poor management. If you are going to have a single person doing the work, you need to give them some discretion to make decisions. We had the all inclusive package but it was very restrictive in times to consume and items to consume. Too many rules for me. It is either all inclusive or it isnt. Cannot comment on the food as I had none. We were not allowed to check out as we left before the official check out date. This is unheard of to me. No receipts issued, no proof probably to cover themselves and not provide any sort of refund. They kept telling us it is our choice to leave and it was but why can I not have an invoice as proof? We have yet to hear from them in any way but it is fine. That is all you need to know. A business's worth is shown in how it treats clients when there is an issue. The pools looked nice and the location was good. But if a hotel offers bad service and mediocre policies, you should avoid them.

Rūta Padvelskytė

Not what you would expect a 4 star hotel to be like. First of all, the apartment felt like it was just refurbished as it had piles of construction dust in the corner. Walls were empty, old furniture, no bathroom shelves, no shower curtain, no power sockets by the bed. It also smelled like chlorine and bleach so we had to keep the windows open and there was no mosquito mesh. There was also no sound isolation whatsoever so if you’re a light sleeper, you’ll have trouble sleeping as some mornings hotel workers started construction work as early as 7am. There were also no “do not disturb” signs so if you didn’t want your room cleaned you had no choice. The good thing was that apartment was very spacious and had a private balcony with a nice view. Another thing worth mentioning was the dining area. The food wasn’t bad, but there were so many strange made-up rules that made us feel constantly tense. It felt more like an army than a holiday retreat. Also when half-board, you can’t get any drinks or even water with your dinner, only at breakfast. Not a huge loss tho, as all the drinks tasted like chlorine and the coffee was just terrible! However the worst thing was that you could feel and see how tense and stressed all the staff was. There was this one manager who was just walking around and watching everybody work, pointing to an empty dishes and bossing everyone around even though all the staff was working so hard and were so nice and friendly. We hated that our plates were taken away with the last bite, basically while we were still chewing our food but it felt like the staff was pressured to do so by the manager so we didn’t say anything. Overall it was okay for a price we paid as we got a cheap last-minute vacation and we didn’t spend much time in the hotel area anyway, but I would rather choose something different next time. Also, it’s a 4 star hotel, so keep in mind that you’ll have to pay additional 7€ tax per night that becomes a whole 49€ a week. Good things: beautiful surroundings, stunning plants, food variety, tasty ice-cream, friendly staff, good location, nice view, cute cats, quiet in the evening.

Daniel

We booked 1 week vacation here in september 2022 with half board. This is a hotel apartment and the hotel room was very nice, spacious and cleaned daily by staff who provide plenty of towels and do a good job overall. We had a mini fridge in our room and the aircon worked very well. We had a private pool with our room but they also had 2 adult pools plus a kids pool with slides all were great. Hotel was quiet on a night, no noise and well lit. Foods here is okay, standardised buffet but we ate out mostly anyways. All the staff here were friendly and accommodating. It is just a 5 - 10 mins walk to the beach and it's about 15mins to the bus station if wanting to travel to Heraklion and Aghios Nikolaos. There are many supermarkets, restaurants, bars/clubs on the main street, which are open until the early hours of the morning. We had a great time here and would recommend this place to anyone wanting to visit malia and be close to the beach and not far from the nightlife.

Aneta Karlo

Great location ,nice modern rooms , lovely reception and cleaning staff, shame that restaurant staff and manager ruined all by being miserable not welcome you and rude, all waiters feel like they are working under the manager pressure . Food was ok but not the best sometimes was even cold , lack of entertainment but you are in Malia so you have to go out for it. Big minus for not having any all inclusive cocktails other than wine and beer ,raki(the board with cocktails advertised but not put any price so u think is in all inclusive option but they will charge you ), no soft juices only vender machine with sparkling drinks .

Terezie Tesařová

This hotel was one of the best I've ever been to. I wasn't expecting any luxury, but it was luxury. The incredibly nice lady at the reception greeted us with a smile and explained everything, answered all our questions, and checked us in at 12 noon, even though check-in was from 3 pm. The breakfast and dinner were fabulous, I think everyone can choose. It was quite strange that there was no drink included in the price of dinner, but that's apparently common in Greece. We were having a problem with the air conditioning after 10pm and the hotel owner came within a few minutes and quickly fixed everything. The owner even tried to speak Czech with us, which was a very pleasant and very nice gesture. The rooms were cleaned regularly. The staff was helpful. From the lady at the bar, the waiter, even the cleaners. The only negative thing was that when we asked for breakfast to be packed, because we were going on a trip, the lady at the reception brought us a really small portion for two people, it wouldn't have been enough for even one of us. I'm not the type of person who would regularly go to one hotel, but I dare say that I would happily return to this hotel.

Axel Lippert

Arrived yesterday in the morning, had to wait for the room (my problem, I know!), but while waiting for four hours at the lobby nobody ever though of maybe offering some water or giving an update about the room. The rooms are nice, modern and clean, but they are all facing the pool, so when you're on the balcony you sit without privacy like in a shop window. The music at the pool plays from 8 till midnight, meaning you have no second in silence, even in the hotel room with windows closed. The few sunbeds are reserved by people with their towels from early morning on or even the evening before, don't expect to get one. The food the first evening was average in best case, very bland and not hot. Hopefully the situation improves during our stay, otherwise I feel like I was deceived by the pictures and reviews.

Ellie Lang

having a gorgeous stay here! have stayed here previously and this time is even better! we booked the superior private jacuzzi room for two and we are in love! the room is gorgeous and modern and very very spacious! the balcony is perfect during the day to catch the sun and very private! the service in this place is absolutely incredible! they can’t do enough for you! from the moment we arrived they were super helpful, showed us where everything was and asked if there was anything more they do for us! on arrival we received a complimentary spa voucher which was greatly appreciated! the bar staff are are really friendly and really quick service! the main pool area is lovely and surrounded with plenty of space and sunbeds! the hotel is in a gorgeous location and i couldn’t recommend this place enough! i’ve recommended this place to everyone and their grandmas ❤️

Natasha Everson

First time in Crete, and wanted a nice chilled holiday as first one in 5 years. This hotel has everything you can ask for, we had a swim up room and it was ideal for what we wanted. Housekeeping visited daily, the pools and grounds are very well maintained and kept to a high standard. Reception were very helpful and friendly throughout our stay, staff at the whole place were friendly and approachable. We were half board and the breakfast and evening meals were fantastic, a wide variety of choice and all freshly cooked. The spa is located next door ro the main hotel reception and I had 3 treatments during our stay and the staff were very friendly and professional We will definitely be coming back

Andrew Willis

A Wonderful Stay at Sunset Boutique Hotel & Spa We recently stayed at the Sunset Boutique Hotel & Spa in Bali, Crete, and it was truly one of the nicest and friendliest places we've ever visited. From the moment we arrived, we were welcomed with genuine warmth and hospitality. The hotel was spotlessly clean, with our room serviced daily to a very high standard. The atmosphere throughout the hotel was wonderfully relaxed, making it the perfect place to unwind. The food was consistently good, and we always looked forward to our meals. The staff were exceptionally friendly and attentive, always going out of their way to ensure we had everything we needed. A special mention must go to Kostas, who was a fantastic host—always approachable, helpful, and full of local insight. We felt truly looked after during our stay. We enjoyed it so much that we've already made plans to return later in the year. Highly recommended!