4 Star Crete Holidays

Дарина Мозгунова

Terrible hotel! Booked in 3 weeks, the reservation was confirmed, and when we arrived, the unhostable owner said that 2 our rooms were handed over to other people. We tried to force us to cancel the reservation on our own, so we would lose 50% of the cost. The owners of the hotel are inhospitable, aggressive and did not want to resolve the situation in any way. "This is not our problem"

Анна Кирияк

We booked a hotel on Booking for full payment, arrived, they told us that there were no rooms available and forced us to cancel the reservation at our expense, Booking support helped resolve the issue, but the hotel owner just laughed at us and suggested another hotel two kilometers from the city, we had to urgently look for another hotel. and by the way, this hotel in real life is much worse than in the photo, old with a small pool on an abandoned street, I don’t recommend it

Raphael

Lovely Place! We were here as a couple on a 7-night holiday. The apartments are spacious and clean. Fresh towels and sheets twice a week. The staff is really nice and waited for us even though we arrived well past midnight due to a flight delay. The pool is mixed salt and fresh water. Not big but there is a deep end and it is clean. We were surprised how quiet it is here at night given that Malia is quite the party place. Thank you Maliatim staff for a really nice vacation.

JJ Thompson

Michalis and Kris were wonderful hosts. The breakfast was a great start to the day. The location of the hotel is off the strip in a quite neighborhood, though just a few minutes from shopping, numerous bars and dining establishments. I would also recommend trying out the hotels dinner options as they are all prepared fresh, and by a local cook. Well done

Manos Lidakis

Very nice and quiet place located in the beautiful old town of Malia close to airport and the crowdy Herakleion city People and service are excellent!

S. Omar Cosmetorres

Hello Fellow Travelers! This is a summary of my stay in Arolithos Cretan Village. I was looking forward to my stay there. My family is Cretan, and I spend a lot of time in their villages. At first impression the Hotel grounds are very taken care of and gives you the calm sensation of an old school village. The pool was clean and very pretty, and the clerk at the office was nice. However, when we arrived at the room, the entire atmosphere changed. I do understand that the owners want to make the experience feel like old school village living, however village living is NOT dirty living. The carpets on the floor were very stained, dusty and dirty, there was only one working light in the room. The other two lights were broken. We needed to request pillows. There was only one very thin pillow per bed. The shower head wall holder was broken, the shower curtain was falling off and molded and the bottom, additionally there's no ventilation in the bathroom, the bed mattresses were stained and one of the bed frames was broken. The refrigerator has a leak on the floor. There is no wifi in the rooms if you need to connect. The balcony was very dirty and full of bees and wasps that will pile up by the A/C water discharge. There were so many insects that it was not possible to sit outside without being stung by bees or big red wasps. We notified the desk about the lights and pillows. They gave us pillows but didn't fix the lights. On a more positive note, the restaurant has a nice view and pretty good food. Tables are located under trees, so you have to watch out for falling seeds and leaves reaching your food and drinks. The museums are pretty with the exception of the Steel Shop that looks abandoned and like it caught on fire years ago. The Kafenion never opened during our stay, so I can't speak on it. The location of the hotel is PRIME, which is close to the highway and many other places with restaurants and things to do. In conclusion the hotel has a great village feeling with nice grounds, however the rooms for the guests seem to be forgotten about. In my opinion, the hotels focus on making revenue out the tourist trips and big weeding or baptism events, and this is causing them to lose focus in the rooms conditions and / or amenities.

Nicole Ricciardi Montenegro

Seriously?? Do people still think that having birds in cages is cool and ok?? This poor bird looks misserable and was being disturbed and literally bullied the entire night by people and specially mean kids shacking the cage and clapping on the mesh. The bird was trying to defend itself and looked so stressed that we had to step in and tell them to go away. Imagine this happening everyday. There is more birds in cages at reception. Do you really think is fine to confine this animals which nature is flying free (and have already being taken away from their own natural environment) to this tiny cages for your own entertainment?? Small minds and selfishness in my opinion. At least!! build them something bigger where they can have more space. Not even talking about our stay at the hotel as that wasn't any better but it's secondary at this point as at least we have our freedom to get out of there....very sad

Bastien Demeure

WARNING!! THIS PLACE IS NOTHING BUT A EVENT PLACE!! DO NOT GO IF YOU ARE SEEKING FOR PEACE AND RESTING! We booked a night based on the previous reviews thinking we were gonna have the rest we needed and the dream place transformed into a nightmare! Very fortunate couple who came here to have a great time with probably over 100 of their friends and family, the rest and peaceful place that we read about turned into a wedding party with LOUD music until 6 in the morning preventing us from sleeping the entire night!! When we went to check out in the morning at the reception, we figured out that we weren’t the only one who were unhappy. Indeed other customers were staying there for 3 days already and they experienced similar thing every night ! And additionally, they keep a beautiful bird in captivity in a tiny cage just to entertain they customers which probably most of them scare the bird by flapping and shaking the cage as we witnessed that night eating at the restaurant.. very sad to see that still nowadays humans still think it’s normal to keep animal in cage.. hope this will change and people get more conscious about it.

Maria Nicholls

Called in as part of cruise excursion. Had a lovely traditional bite to eat at the top with stunning views. Looks like Mamma Mia set location and is set up to cater for weddings. There's also a hotel 'hidden' amongst the traditional setting.

beth stallkamp

We arrived late in the day and Helen at the front desk was very helpful. She accommodated my request for a room change. When i left something behind in a room she made sure to get it back to me. Since a wedding was going on our first night there, Helen even offered us ear plugs. The faint music didn’t keep us up but added to the atmosphere. The property of the Village outside of the rooms is charming.

Chris Clark

Stayed two weeks here. The staff are great, the hotel is a bit shabby and needs some work doing to it, the main light didn't work in our bedroom. The food is good but can feel a bit repetitive, same as all inclusive hotels. In the whole we have had a great stay here and would recommend getting the sea view room.

Gonçalo Peixoto

I really can’t believe this is a four star hotel. The hotel is not at all what we expected. From the look of it, I’m absolutely sure it wasn’t renovated in 2018 as it is advertised. The doors of the rooms are not safe at without even being possible to lock them. If you bring valuables I doubt that you will ever feel comfortable leaving them there. The doors are so bad that in one of our rooms you can see a gap between the door and door frame. We asked to move rooms but no more rooms are available. It doesn’t stop on the bedrooms. In the hotel lobby the HVAC units are dropping water to the floor, in two different places. The cleanliness of the hotel also leaves you to wonder how it is possible for this to be a four star hotel. I’ve been in three star hotels far better than this.

Anna Smokowska

We had an amazing stay at the Costello Village Hotel. From arrival, the service was exceptional. We had late arrival, past dinner time, but staff had served food and drink just for us, which was very much appreciated. The hotel itself has 2 lovely pools, as well as a ping-pong table, pool table, etc. The restaurant for breakfast/dinner is very specious and if you are lucky you can get a table overlooking the sea. Food selection is large and delicious. Lunch is served by the pool and was also very tasty. The room and the area were very clean, rooms cleaned daily. Air conditioning is very quiet ( big plus). Staff was exceptional. Entertainment every evening was something to look forward to. The location was excellent, too. we had an amazing stay and will definitely be back soon! Cannot wait. Anna&Milena

William

4 star? Not a chance this hotel is ramshackle it’s dirty and the food is not much to write home about. The shower leaked water all over the place the shower head was full of mould the tv was hanging off the wall the balcony door handle was hanging off the remote for the air con was not working properly and this was the second room we were put in after complaining about the holding cell we were allocated on arrival which had nothing no balcony and a tiny tiny terrace that would be crowded with two cats in it!! Although I wouldn’t let the animals suffer like that!! Really bad rooms. Nice small resort which would be much improved with the demolition of this hotel. Thanks to the two entertainers who made it bearable and most of the staff were nice. Whilst swimming got something tangled on my foot just before a pool light popped up by me it turned out to be the retaining ring for the pool light. Can you get electrocuted by the wiring? This hotel uses the facilities from another hotel to get four stars a joke. The gym in the other hotel would be packed with 3 people in it and the heaviest weight 12.5kilos!! Never encountered so many steps and trip hazards in one Country let alone one hotel!! Don’t go here you’ve been warned?

Martin Henderson

Great location , short walk to the harbour, two beaches with in walking distance. Anyone with mobility problems should really look elsewhere, lots of stairs everywhere. Our room was great , lounge, bedroom , great bathroom with rain shower and a good size balcony. Two pools , one very small and the pool bar was closed. Larger pool was ok , pool bar , though a few more sun beds be an improvement. Decent breakfast with a good selection, great staff very attentive, would definitely go back !

Jake Gray

Upon arrival our room had been double booked so we was sent to a hotel across the street for the night the next morning we got our room at midday however we did get compensated for this for a late checkout on our last day which was nice. We was all inclusive the food hall could have been bigger and more selection as it did seem it was mostly the same food most days. There wasn't very much entertainment on a night we didnt think there was the odd night were something would happen but not alot. The pool was nice as there was two of those and the location was great as it was a 5 minute walk from the strip and all the shops there was also no trouble at getting a sunbed at anytime.

Dave Dean

Lovely holiday and a lovely hotel. Only a short walk to the beach and shops. If you go self catering there is a good selection of Spar shops and supermarkets to choose from and only a walk from the hotel. We went all-inclusive for the first time. The food was good and plentiful. The island is very friendly and good for all the family.

Dale Smith

Nice adult hotel situated in a great location, close to the main street and seafront of Hersonissos. Clean and tidy rooms, with comfortable beds, though the bathroom was a little too 'compact' for our liking. We found the staff friendly and helpful, and they had prepared some food for us as we were arriving late at night, which was a nice touch. Food and drink was a bit hit and miss, so we ate out most of the time, but this is no different for most 'all inclusive' deals. All in all, we had a great stay here, and the hotel served as a fantastic base for us to get out and explore the island.

Chris Merriman

Loved it. Went on a solo holiday. Rooms clean and comfortable, food excellent, service second to none (though sometimes you have to ask the right questions). Attention to detail is impressive. Best hotel WiFi I've used and access to some UK TV is a nice touch. Entertainment is limited - but I was glad of that. All inclusive stops at 11, and that helps preserve the "chill" atmosphere.

Daphne Monk

The service in the hotel was excellent. On arrival at 2am on 29th July we were greeted with a cold help yourself buffet and water. Which was very welcome.Some rooms where small, we all had balconies, but I had a pool view room 1118 and 2 balconies, also a slightly larger bathroom than most.2 pools, and lots of loungers. A group of 5 and all enjoyed the food.Bar is the pool bar all inclusive from 10 am until 11 pm.Efcharistó Thanks and Kaliméra Good Morning, delighted the staff

Marko Radeski

We have been in Minos Hotel on vacation. This is just an great hotel. When we arrived the manager poured us a drink while we checked in, immediately making us feel welcome. Even the first day we were surprised in a perfect way when they gave us upgrade from double room to suite apartment for the same price an when we open the door from room there was one more surprise - champagne, wine and fruit for warm welcome. The view from balcony was just magic. Friendly,kind and most helpful staff In any way. If they can help you they will for sure. The room was perfectly clean all the time. Plenty of very tasty food ( you can't decide what to take). Perfect location and super clean pools and whole public place in hotel. Every day they have very interesting entertainment: from belly dancer to live music and tasty BBQ diner next to the poll and etc.From 1-5 I give 10 and definitely I recommend it and when we go yo Crete again for sure our choice will be Minos hotel. Trust me you will enjoy to stay in this hotel

Mada Mb

Based on our experience, even a 3-star rating would be overly generous. The elevator was outdated, cramped, and lacked air conditioning, making it feel stifling. The hallway carpets were filthy, and the rooms were extremely outdated. The entryway was as narrow as the door itself, and the bathroom was uncomfortably small. We were 'upgraded' from a standard room to a superior one, but the only noticeable difference seemed to be the balcony view of the sea. The air conditioning was restricted to 21 degrees and would turn off if you stepped onto the balcony. It didn’t restart automatically when the balcony door was closed, requiring manual intervention each time. During our one-week stay, temperatures reached 40 degrees on four days, and the room was unbearably warm when we returned, as large balcony windows turned the room into a greenhouse. We were only provided one key card, which meant we couldn't keep the AC or fridge running while we were out, leaving us with warm beverages upon our return. The fridge itself was old, barely functional, and dirty. The staff did assist in organizing a surprise in the room with cake and sparkling wine, but even this had issues—the wine wasn't dry, despite being confirmed as such. Since we couldn’t keep the fridge running, the leftover cake was inedible the following days. The breakfast experience was mediocre at best; the waitstaff was unwelcoming, and the buffet was not worth the money. Breakfast service didn’t start until 7:30, which was inconvenient if you wanted an early start to visit beaches on the west side of the island. Housekeeping was subpar, and despite putting up a ‘Do Not Disturb’ sign, they entered the room when we didn’t need service. Parking in front of the hotel was unavailable, though we were fortunate to find a spot at a nearby car rental location. Although the hotel is conveniently located near the beach, a supermarket, and a range of restaurants, the overall experience falls short of justifying the cost, particularly when compared to other true 4-star hotels in the area. Having stayed in Rethymno twice before and experienced other nearby 4-star hotels like Minos Hotel, I can confidently say this one doesn't come close to deserving a 4-star rating.

Scott X

Friendly welcoming staff. Breakfast was an ok buffet with good choice. Location convenient for beach and shops etc. Rooms and beds reasonable size, bathroom small but adequate. Only negative was selfish guests loudly talking/shouting in hallways very late at night. Maybe put some signs up to remind idiots to be considerate?

heidi howell

Minos hotel is well located in Rethymno, it is up a slight hill however there is a lift from the street to the lobby. The beach is about 200mtrs away & The old town is culturally interesting and has a great selection of bars, restaurants and shops. It's a steady 20 minutes walk. The staff are friendly and helpful. There was no literature in the room offering advice about the area, but plenty of advice online available for where and what to do. The rooms would benefit an extra mirror outside the bathroom for ease of getting ready. Air conditioning was working however we did ask and received an extra fan for the heat. We had a small issue with housekeeping However management were quick to deal and discuss, no further issues encounted. Clean towels and the VERY comfortable beds made every day. We can't comment on entertainment at night as we went out. Great selection on offer at breakfast and daytime time snacks were value for money. Overall we really enjoyed our holiday at Minos and would say we would return. Efcharisto poly Heidi & Dek 713.

Ta Ko

Wifi is very poor. It does not work most of the time. Area around the smallish pool does not contain enough sunbeds. You would need to ”reserve” sunbeds after breakfast with a towel. Also you need to do check-in with a mobile app, although lobby personel will gladly help.

Evi Mavrogiannaki

Fantastic view Fantastic people . My greetings and warm wishes to George who works at the service. It doesn't matter about rooms. It matters that you have a wide view at the sea It really relaxes you. It opens your mind It also matters the caring staff. I want to come here again. ❤️❤️❤️❤️

Andrew Pd

The view for the sea-side rooms is breathtaking. At first we thought that climbing all the stairs is going to be a problem but we got used to it fairly quick. Food was very varied so we could always find something good to eat. Open bar was also great and the staff very friendly. The room was very clean however, the room smelled a bit funny and there was also a smell coming from the bathroom drain. The smells persisted throughout the stay despite constantly having the windows open but the good parts mentioned above compensated for the disconfort.

Linzzz A

Good budget hotel - quiet with no entertainment etc. I'd advise better for older couple and not so much for families with children who want to be entertained as there is nothing for them other than the pool, which is rather small. No hotel shop selling Inflatables etc (although they'd make a fortune!) so no one has anything in the pool, which was very cold when we came in April (temperature was 24⁰c but pools very cold) The location is OK- its up a steep hill so be prepared for that if you intend on walking. There is no beach close by. The sea is approx 400m away but rocky edges, not a sandy beach. If you walk about 1 mile to the left at the bottom of the hill, you'll reach the town of Hersonnossis which has a buzzing nightlife, lots of bars, restaurants etc. Similarly, walk about 1.5 miles to the right and you'll reach Malia, which everyone knows is Greece's party capital. The rooms are dated, but cleaned daily. The whole hotel is pretty dated, they are still using pens and paper booking systems and turn in the lock keys for the rooms. There is free WiFi though. The food is typical all inclusive buffet with lots of Greek specials. Very cold in the restaurant compared to outside so the food didn't always stay warm for long. Note that not all drinks are included in the all inclusive price- just lager, gin, vodka, wine and soft/hot drinks. No cocktails etc although they are available at extra cost. All in all, it's a good, budget location. If you want to be close to the nightlife etc or have young children to keep busy, I'd probably choose elsewhere.

Stephen W

Good hotel, nice food and all inclusive. Only negative it is off the beaten track a bit, although most beaches are walkable for average person. Hotel is on a side of a hill and for a sea view you need to be on floor 5 or above, however lift only goes to first floor then lots of stairs.

Emilia

I really liked the hotel for the lower budjet holiday and quiet location. (no luxure Hotel ) The biggest thing in my hotel room that wasn't good was the bed, which was really hard to sleep But, I got a nice room with a sea view. Housekeeping staff was really lovely. But Unfortunately, I am not going to return to this hotel again because I felt that the one memeber off staff was bothering me by asking for tips `€' all the time when I was sitting at dinner I was getting a drink from the bar or what ever I was doing. Sometimes when I sat down for a little lunch She stood on the edge of the wall and watched me while I tried to eat.. and waved money tipping Cup to me. So she make my feel no relaxed. Even though my hotel was an all inclusive hotel and on top of that I gave a tip to a woman with short black hair an older woman with dark hair who had been bothering me with a tip begging all the way every day, I gave her a tip and she was not happy about the amount and when I came back to the hotel from the trip she returned the money back to me that I had given her as a tip I think this was really rude behavior. I think that if the Manager of the hotel knew this, this woman's actions would not be acceptable because the hotel's customers should be able to relax from their vacation. I've been to many all-in hotels and vacationed in Greece before, even restaurants outside don't force you to tip. I don't mind giving a little tip to the staff, but it has to come from my own heart, I don't like to tip when I'm forced and it's made to feel like I can't relax.

P C

Just returned from the Beautiful Island of Crete, having enjoyed the beautiful weather & the hospitality awarded by the locals to our Family, Grand Children & Us Oldies! We stayed in the Elounda Water Park Residence and this place certainly was the "glue" which pulled everything together we expected from the island and truly made the holiday the relaxing experience we hoped. Arriving in the dark, we were amazed at the Stunning views from our rooms in the morning - we never tired of that view. The rooms we were given were 1st rate, very clean & modern. Cleaned daily to the highest standards. All the staff of the Residence were very attentive & hard working making sure everything was to be the very best it could be. The pools, bars, restaurants, animation team were great. This place really did provide a personal, homely feel that is not generally evident in the large all-inclusive complexes. It was like you were part of their family. The town of Elounda was a wonderful place to spend time if you choose to wander out - lovely bars & eating places, beaches all you could want but not swamped with people - very chilled. Would We return to Elounda and the Elounda Water Park Residence ? - Try and stop us!!!!

Katalin Szabó

I don't usually listen to negative reviews and now it turns out that I'm doing it right. I read in some reviews that the entertainment team is very tuned in to the French, which we also experienced and I don't think it's good either. My son wanted to play in the water with the others several times and asked, but for some reason he was not invited. But fortunately, he didn't get bitter, so there was no problem and we didn't take the matter to heart. We had a fantastic week here. A wonderful view, great and varied food was really different every day, the staff was very kind. We really liked the lady in the shop (unfortunately, I don't know her name), she is always kind and smiling. My kids really enjoyed the slides and pools. We knew they had salt water in them, so we arrived prepared with goggles so it wasn't confusing. I was rather happy for that, because that way I didn't have to worry about normal water causing problems. Unfortunately, one of the slides injured my son's back, but after that he paid attention to only sliding on it while sitting down and it was no longer a problem. We were in room 118 and its location is really steep, but it was only difficult to get up the first two days, after that we walked up or took a taxi without any problems. Spinalonga is definitely not to be missed, even the children really enjoyed the historic place. Elounda cannot be called cheap, souvenirs and especially clothes are very expensive, but the restaurants are surprisingly cheap and cook excellently. Not sure if next year, but we will definitely come back here again with great pleasure.

darren roberts

I'll start with the positive the managers son was very accommodating and tried his best to help, but some of the reception staff were very dismissive. You would ask for something to be dealt with, and they would write it in a book and dismiss you by looking away. The food was average for all inclusive but found ourselves getting bored of similar food and eating out. The negative, we were put in a 1970s style holiday camp chalets with broken air conditioning, smelly bathroom, sockets hanging off wall and holes to back of other sockets. I was also unable to close the door to the balcony so any air conditioning was always going to fail. I complained and was shown another chalets in similar condition. I declined and was upgraded to a family room. This had 2 air conditioning unit but only 1 worked. I was promised it would be fixed. It wasn't until I call the tour company that this was repaired somewhat. The toilet had to be squeezed into due to the layout and a socket above the kitchen sink was hanging off the wall. The park is build on a hill side and has very steep walks to get to anything other than the top pool and dining area. The pools are salt water so if this is not your thing beware. The whole place is a bit run down but they are building new apartments which look very new. The bar doesn't open until 11 so I hope you don't get thirsty or you will need to buy drinks from the onsite shop. I could continue but please be aware this is not a hotel and 2/3 stars at very best. Would I recommend this place - NO and I'm easily pleased normally. Crete was beautiful outside and away from this hotel.

emma robinson

We stayed here with 11 of us in 3 family rooms, with a mix from ages 8 to 15. On paper this hotel could be brilliant but it’s lacking the extra touch. Some of the reception staff was unbelievably rude, we had to go numerous times to ask for our towels changing as the cleaners was very hit and miss, our beds was only changed once in the two weeks. When you told the receptionist they hadn’t been they had a shoulder shrug attitude about it, as if they were aware this was a problem! We had 3 family rooms but on arrival was put in two family and one twin, but after having to complaint and multiple trips to reception been asked to come back tomorrow this was sorted (this seemed to happen to lots of guests) the 3 rooms we had was all very nice in the new block. Our main problem with this hotel was the food, some of which was ok on a main not very good. The restaurants lacked care and presentation. The evening meal wasn’t set and was often sat around dirty tables. There was nothing that had a wow factor at all just all very average. The snack bar wasn’t horrendous but not great. Most of the chips/snack food was cold but they was stack the trays high and left it to go cold rather than filling little and often. One day I asked the staff member if the had and more chips because these was all flat cold she said yes they go cold fast, so went to get some and filled them on the cold chips 🤯. Lots of the staff were young summer jobs. And although polite they didn’t really seem to care. Two of the men and woman who worked in the day that worked on the top pool bar was really nice, had great hospitality! If the hotel was run by these it would be brilliant!! A older woman who worked on this bar was rude though, could be heard many times having run in with guests, I think she just had an abrupt manner. She gave me the wrong drink once when I said oh sorry I didn’t ask for that, she tutted and said go drink that come back for another. The all inclusive drinks were the worst I’ve had ever in a a 3*, the quality wasn’t great. Cocktails served in cheap tiny disposable cups. Unless you bought them. Glasses were like gold dust in this hotel. I understand that of your in a pool area it can’t be glass but if you bought the drinks they came in a nice beer or cocktail plastic cup but the all inclusive was terrible. Round the pool in the day not one cleans through the day round so you end up with lots of rubbish around. This hotel is n a quiet pretty town, it’s 15/20 min walk down to the town with children and a very steep walk back up so we got a taxi which wasn’t a problem. We ended up eating out lots and didn’t have a bad meal in the town was beautiful. The hotel is on a hill, so not underestimated how many steps and climbs there are. It’s not for the faint hearted! Pools are salt water so you need googles and don’t take white as it colours them. Entertainment was in French even if it had of been in English wasn’t great on a night. Highlights were the Greek night and BBQ night. There are plenty of facilities in this hotel, but the service, entertainment and food lacked.

Michaela Truscott

We just got home yesterday from a fantastic week away. Don't listen too much to the negative reviews, I was worried because of them but that didn't reflect our experiance at all. I went with my children (7 and 14), they both loved the waterslides and pools and there was always a great variety of food. My 7 year old is very fussy, but then she doesn't eat much in the heat. The hotel is in Crete, and the food reflects that. The best stuffed vine leaves i have ever had, and i got to eat them every day! We upgraded to all inclusive on our first day and certainly got our moneys worth, kids were very happy with the snack bars and drinks choices. Yes the walk back up to the rooms is steep, but much easier if you use the stairs that zigzag up through the complex. The views are stunning and worth it. My only grumble is that the air con in our room didn't work the best, but the kids air con did, so we just opened the room doors up. The daughter really enjoyed the kids club and the evening entertainment in the amphitheatre, the entertainment team do a brilliant job. The pools are salt water, but it does say that clearly on the website and also on the Loveholidays description that I booked through. Children will need goggles, but after the first few days mine were used to it and they were just happy to be in the water. Personally, we won't be back for that reason, as my sons skin chafed quite badly due to salt water, but I feel that was because he wasn't rinsing himself properly. We all agree that we have had a brilliant holiday and made loads of fantastic memories!!

Marek Zbróg

Great Holiday. The crew are very helpful and friendly. Food is delicious. Nice big room. I am very happy for this vacation. Good localization , close and simple way to sea and supermarket. All the best!

Aiku T6mme

We 100% recommend this place. Food is delicious, rooms are clean, staff is very friendly and you can ask for anything you need. They working together with car rental company and its very easy to get like new car with full insurance and your don’t need to worry about anything just enjoy your vacation.

koby michaeli

We enjoyed our visit here and definitely will come back. 1. The room was very clean,nice and comfortable 2. The reception, Mr. Okba, professional and know many helpful things and tips. Always with smile and ready to help anytime. 3. The chef, Dimitri, is very good cook especially delicious desserts and he cares about everything, dedicated all the time. We had varsity and good food every day. 4. The owner, Katherina, is simply fantastic. Always helps, Always with a smile. Thank to her we had excellent deal renting a car from Motor club. 5. The location is excellent and near everything you need. Good swimming pool. Manolis and The rest of the stuff always very nice and ready to help us. Thank you all and see you soon.

Jūratė Lekavičienė

The best of the best recommendations! The staff is professional and friendly, super kind people :) The room was spacious and very cosy! The food absolutely delicious 👌🤤Inlove with this place and people. Great and unforgettable expierence🙏 Huge thanks to this hotel for everything, especially for the vibe they created ❤️🌊

בת שבע אלמליח

I recommend this hotel, the stuff is very nice, the food is very good especially the dessert made by Dimitris. I have been here last year for 3 months and this year also. Everything is perfect.

Daphne van Le

My dad and I had such an amazing stay at the Palmera Beach Hotel last week! The room we stayed in was very nice and clean with an ocean view. Every day the housekeeping staff made up our room very neatly and refilled the amenities we needed. The hotel is nicely located at the corner of the street and lays perfectly close to the beach. A big thanks to the staff, especially the people that run the all-inclusive buffet we had. The food was delicious, of good quality, and diverse every day. The service was an experience we will never forget. Everyone welcomes you with open arms and a big smile, the service is quick, and it is very noticeable that they enjoy their job. A special thank you for Alexandra, Mr. Nikos, Ali, Marco, and the chef for making our stay unique and memorable! Elena, thank you as well for being a very good and talented operations manager and for taking good care of us during and after our stay at the hotel. This hotel is highly recommended by us! Kind wishes, "Good morning Vietnam!"

Sharon de la Guerre

What a fantastic hotel! The staff are incredible! We chose the all-inclusive option, and every single meal has been amazing. There is something for everyone. We will definitely be back!!! Highly recommended 👌 ♥️

Madalina Ciubotaru

We had a wonderful experience at the hotel where we stayed during our vacation in Greece. From the moment we arrived, we were greeted with warm smiles and a friendly attitude from the staff. The people here, such as Alexandra, Vasyl, Lena, Anwar, Katerina, Nikos, Angel, and the rest of the staff, were not only kind but also extremely attentive to our needs, always ready to assist and creating a pleasant and welcoming atmosphere. The cleanliness was top-notch. The rooms were not only clean but also beautifully arranged, with a special attention to detail that made our stay truly comfortable. The fact that the hotel is located in such a convenient area was a major plus. We had the beach just a few steps away, and the proximity to the pedestrian area and a village with a historic center allowed us to explore the local beauties with ease. In conclusion, our stay was not only relaxing but also enriched by the wonderful people we met and the comfort provided by this excellent hotel. We will definitely return with pleasure!

Gandhi.

Warm welcome from the very first moment. Our luggage was taken from us with a certainty, and from day one, we received the best service you could ask for. Palmera Beach Hotel and Spa we had an outstanding experience. Special thanks to the exceptional hospitality of the staff, Hotel manager Elena and hercolleaguess were incredibly accommodating, ensuring every aspect of our stay was perfect. In the restaurant, the team went above and beyond to fulfill all our wants. Their efforts made my stay and dining experience truly delightful. I highly recommend Palmera Beach Hotel and Spa and will be looking forward to my next visit

Catherine Rohloff

I recently stayed at Palmera Beach Hotel and Spa and had an outstanding experience. thanks to the exceptional hospitality of the staff. Hotel manager Elena and her Colleague Magda were incredibly accommodating, ensuring every aspect of my stay was perfect. In the restaurant, the Team went above and beyond to fulfill all my wants and the other Chef Cook whose name I unfortunately did not catch. Their efforts made my dining experience truly delightful. I highly recommend Palmera Beach Hotel and Spa and look forward to my next visit.

Zsolt Kovács

The staff was very helpful and kind, all our requests or issues (eg at towel change some of the towels were not replaced) reported were solved immediately. The breakfast contained the same or similar meals mostly, the dinner had a fix and non fix part, but there were so many, that I can't imagine anyone leaving hungry, dessert corner for dinner was awesome (and my personal favourite, jelly for breakfast). For me it was not an issue, but dishes can get cold in the later period of dinner/breakfast. Room was big enough, air-con was in the price and worked flawlessly, we had a balcony where we were able to dry our clothes. Cabinet has limited number of shelves, but there are other furniture with enough shelves and room for everything (we didn't fill up all of them) The closest beach was good, but the next beach to the right is much better, smoother sand and even less deepening. Pool is not very small and deep enough to swim a bit. There is a local car hire nearby (at the closest beach, to the left), and it is not much highlighted that we were able to park in the hotel's car parking, which is quite big, though ~50-100m from the hotel (I am unsure though if it is also the case for the busiest late July - early August). Bus station is not very close, but it is the price for the sea being quite close. Safe is for an extra 10€ for a week, and it is quite small (the island is safe though, I just like to have a safe for the sake of superstition).

Sabina Varga

3.5 stars, really. Our family had a nice stay here, with some inconveniences. First, the good parts. The hotel is perfect for families with kids. We enjoyed the pools and the setup of the location, with all rooms and the restaurant facing the courtyard. Very convenient for watching the kids while enjoying a drink or relaxing. The playground is pretty basic but it works. There are two beaches nearby (one sandy and one rocky) - not the crystal clear waters you find in other places in Greece, but decent. A few other beaches within 1-2 km. Finally, most of the staff is friendly and helpful. Now, for the not so good parts. We were first given the wrong type of room (smaller and more run down than the suite we reserved). After some hassle, they admitted the mistake and moved us to the right type of room the next day. The rooms themselves are not as nice and shiny as the photos show. The furniture was a bit old, the doors squeaked, and the cleanliness was rather superficial. What I found annoying was that they refused to give a second key. We were a family sharing a suite; having only 1 key (tied to the electricity card!) was a nuisance. The food (all-inclusive) is okay, not great. There are options, but many bland and generally lacking some traditional Greek dishes. Good if you have picky toddlers and/or just want convenience, not good if you’d like to experience some nice cuisine. Overall, recommended for families, but they could pay more attention to details.

TY11ORD

Lovely hotel and 8/10 staff are really friendly and lovely. Rooms are a bit small (well the one we had) double bed including a cot which there isn't much room to move. I think they mixed our rooms up as we had 2. Hotel is lovely. A few entertainments but not every night. Bingo would be good. Definitely would recommend for sure

Chris Cromack

We booked the hotel at the very last minute but after reading the reviews were quite happy with our choice. We arrived quite late at night and were greeted by a friendly man working on the reception. We were promptly shown to our rooms after checking in and settled down for the night. We were travelling with our 6 month old daughter and found the travel cot to be quite dissatisfactory however we worked around it. The staff are very friendly and always seemed happy to assist, the all inclusive drinks option is very small but we made do and some of the food dishes weren't the best however did not ruin our stay. The pool was refreshing and the smaller kids pool was perfect for my daughter to splash around in. The location is around 25/30 minutes from Heraklion airport and a 5 minute walk to the beach. There are a few restaurants within a 5 minute walk and a couple of convenience stores within a 10 minute walk. We had a great stay!

George Hughes

First - the hotel itself. A lovely hotel in an ideal location with bars and the ocean at the front doorstep. The hotel premises are tidy and the staff are great. The rooms themselves were not great. Our room itself was in need of a modernisation in comparison to other family member’s rooms. The cleaning daily was not to the best standard. The floors were not cleaned, the bins were not emptied daily and the bathroom was not cleaned the whole time we stayed except the towels being changed. The food was okay. It changed daily and there was themed nights such as Chinese, Indian etc however some nights there were not many vegetarian options. The desserts were all very sweet. I would recommend the broccoli au gratin though - this was amazing, along with the pizzas. The bar staff were great. Always happy to assist to any amendments for your drinks. Overall, we did enjoy our stay at the hotel; however, would not believe it is a four star hotel as would expect a bit more for a four star. Also be aware of the mosquitos as you will be bitten to death!

Jessica Lee

We recently spent 10 days at this hotel, and thoroughly enjoyed it. The hotel is located in very convenient area, around a 1 minute walk from the main strip, with amazing bars, restaurants and activities. The beach is also just around the corner. The staff at the hotel are polite and friendly, from reception staff, to cleaning staff to bar staff. Mike behind the pool bar went above and beyond for us, and nothing was too much to ask, he served us each time with a friendly smile. The cleaning staff always greet you politely, and the rooms are cleaned daily to a high standard. The all inclusive food was nice, and there were plenty of options to choose from, with the nice addition of being able to serve your own drinks. Our room was fine, for the price of the holiday we can’t complain at all. This hotel definitely does have a lot of pros, and for the total cost I’d say it’s more than worth it.

Kyle

Basic and dull rooms to start with and had to pay extra for a decent room. Location and the food are the only good about this place. Sun beds were getting taken early morning even though there is a rule. For me it was a small hotel for the amount of people there around the pool area/bar. Not very spacious and not a sun bed for everyone

Madalina Burlacu

I upgraded to a superior room last moment after reading the reviews and I am glad I did it. However there was loud noises/ shouting and banging on the doors pretty much all night. The good side of the hotel was that it was close to the beach and all restaurants on the strip. Found the food there lacking in options so went out and ate most nights. Staff was nice pool was nice but no available sunbeds as they were occupied by towels since 7am and sometimes no one was using them all day just towels sitting there. Would I go back ? Definitely not.

Izzy Bizzy

Pros: • Clean and tidy, appearance looks nice. Room cleaned everyday. Pool cleaned every morning. • Bar staff friendly. • Lovely area, close to local strip with numerous restaurants and close to the beach. Cons: • Cannot get a sunbed unless you wake up at 6am to place your towels down which you’re not supposed to do but everyone does. • Food selection appalling, not a lot of variety. Just 1 table worth of food. Meat undercooked (still pink inside). • Soft drinks are very syrupy. Not a lot included within all inclusive, just your standard alcohol / soft drinks, nothing fancy unless you pay separately. • Only 2 nights worth of the same entertainment, a Monday and Thursday night - a DJ and Greek dancing. •Not suitable for kids, hotel mainly for young adults. •Constantly splashed by ball games in the pool if sitting next to the pool on the sunbeds. • Standard Economy Rooms are very basic and poor quality. They try and make you upgrade! (These rooms are not shown in the hotel photos which is misleading) • Superior Rooms just mean they are “renovated as shown in the photos” vary in size, not all have a balcony - you have a “wet shower room” as a bathroom which soaks your whole floor when having a shower. • Reception staff are rude and ignorant. • Within your tax fees is a safe box included which is €20 which they don’t tell you. If you don’t want a safe then ask for that value to be taken out of the tax price. • Staff don’t stick by their pool rules. Only 35 people allowed in the pool but there is normally an average of 40+ which is overcrowded. • Not enough seating in the restaurant. If you don’t get in at a good time, you have to queue waiting for a table. • No snack bar. Only 1 tray of cake that comes out at around 4pm which lasts 5 minutes. • Not enough seating in entertainment area, you have to be there early if you want a seat otherwise you have to sit on the sunbeds and can’t see. • Pool shuts quite early (6pm) whilst comparing to daylight / weather. • Only 1 bar throughout the whole hotel which doesn’t open until 10am and shuts at 11pm. • Doors / walls are very thin - constantly hearing people running up and down the stairs / through the corridor interrupting your sleep every night at various times during the night. • The ice is not safe to consume as it is made from their water - leaving a lot of people ill when consuming - same goes for their water, always buy bottled water. • Floor very slippy by pool area - a lot of pool side incidents. • No medical staff at the hotel unlike what they stated in their hotel description. • Staff blackmail you to write a good review when checking out otherwise they cut your all inclusive bands off, leaving you without any facilities / food & drink for the whole day if you have a late flight. They make you write the review on their computer, watching what you type. This is disgraceful! Save your money and go elsewhere with much better expectations / principle. Definitely not a 4 star hotel. Won’t be coming back here again.

Charlotte Marney

Defientley needs renovation, not a 4 star hotel. The staff are lovely and helpful and gave great advice on the best beaches and places to go. The food is repetitive and could be better, but we ate out if we wanted change or experience family cuisine . The lifts are so small,fits 3 people if average size, and if you got trapped in, then pray you get out. We changed rooms the next day as they are basic, but we had issues in the first room. The hotel next door can be used for sunbeds but smaller pool. To have one of their room, you have to pay an upgrade as they have been renovated . Apart from Dj night and a Greek dancing night, there's not a lot of entertainment, but there is a strip nearby with pubs ,restaurants, and bars which you can sit down near the beach if you wish or upstairs. It was a cheap holiday so you get what you paid for when it comes to the hotel facilities for sure. We rented a car to do our own exploration for 2 days. The old town is not far for food and small shops. Local beach, definitely have aqua shoes. I wouldn't come back to this hotel as it's not my taste but can be someone else's . The picture of the female was in our room just to add.

Tilly's World

This is rated as a 4 star however it was more like a 3. The staff are just lovely really nice and so helpful. The room itself is also lovely and clean however the bathrooms do not match the same care or attention. These could be done up. If you’re looking for a peaceful time and somewhere with not much entertainment or activities this place is ideal. I was there in end of June, I hired a car which was lucky as they don’t have any buses or taxi service running to the near by town until July. There was also no daily morning yoga which I was sad about. There is a massage room next to the gym which looks like it has not been used in years. There are three pools which the kids loved however they could be cleaned a little more as the walls and center of the pool ground is a little gungy. The public toilet area however was very clean. You can walk to the near by town and a beach however in the heat and with hills a 20 odd minute walk is not very inspiring. The food is awful there is a selection but nothing matches and I got six three of my seven nights which I’m sure was the food. There is a small cove which you can do diving and snorkelling this was defo a highlight

Ksenia

I give 1 star and this star does not belong to the hotel, but to the beautiful bay. By the way, even if you belong to a hotel, on the beach you will have to pay for sun loungers (which we, of course, did not do). Wi-Fi doesn't work. The room is dirty - there are a lot of small men's hairs on the beds, there are cobwebs in the toilet (that is, no one washed it), there is no shampoo, I had to wash my hair with soap for hands. Food is mediocre, drinks are in plastic glasses. You will have to pay for cocktails even on an all-inclusive basis. The cleaning ladies still come into your room even if you say no. I wouldn't want to go back there.

Celia Gioka

Honestly I couldn’t be more dissatisfied and disappointed, should have looked into it more. The room was dirty, sand was on the floor, there were flies everywhere in the room and there was this awful smell of closure. After informing the reception about it they did absolutely nothing other than offer an everyday cleaning ( which should be done anyways). There was no signal anywhere in the hotel and the wifi only worked in the lobby and cafeteria. Generally it was like living in the 80s, the facilities were old, even though the area was large it had not been renovated for years. The pool looked dirty I didn’t even attempt to dive in. If you are looking to live in an unsanitary hotel from the 80s Kalypso is for you.

millie cooper

Have just returned from a week all inclusive to the hotel and the staff are incredible! My partner and I spent a week a the hotel and although the facilities and rooms are a little dated, we found that the staff, food and location is wonderful. A special shout out to Dimitri and the lady at the front desk for helping up when we lost our car keys to our hire car, they went above and beyond to help us. Our room was cleaned everyday and it had wonderful views of the ocean, it’s a great place to come and relax which is exactly what we needed, the hotel is very isolated so we would suggest hiring a car so you can get around but cabs to the local town of Plakias are only €8. The food was plentiful and tasty with lots of variety, we really enjoyed the Greek salads and the orzo beef dish. We were really happy with our holiday and loved the week we spent there it’s great value for money and I feel some of these reviews are very harsh. Thank you Kalypso!

Micaela Santana

Spent the day in Kalypso Cretan Village Resort & Spa because I booked the scubadiving there. The place is nice and has a really beautiful view to the ocean. Besides that, I felt that the place needs a bit of cleaning, specially the bathrooms close to the pool.

Colin Petrie

All round good service but had problems with the A/C, bunk beds were slack and flimsy, food was a bit canteen ish and not a great choice, add more alcohol to the all inclusive list because what you have is not much and fix your slides because where they join together needs to be filled as there like a cheese grater when you go over them. Other than that good location lots to do and nowhere is 100% but it's the small things that count.

PL C

The room was practical, nothing fancy but absolutely fine to rest your head. The food was ok. The location was great. The staff in the onsite supermarket were lovely. The 2 Albanian gentleman working the pool bars were the rudest, most miserable people I met the whole holiday. Advice, get a job where do you don't deal with people. I would recommend this place for families. It can be quite busy, but you have everything you need here.

Damian Dziura

Although rooms are outdated, but staff it providing daily cleaning and towel change. Buffet is great , plenty of food with nice variety during lunch. Please with kinds and family is great. Everything for the family stay is here. Plenty of attraction, few pools and bars. Few accesses to the beach. Besides that location is great- everything nearby including clubs bars and restaurants.

Chloe Lynch

I stayed at this hotel for 10 days recently and I will definitely be returning, perfect for children, they absolutely loved the pools, play areas and slides. Disco each night was a bit repetitive but kids loved learning the same dances. food could be a bit better but we always found something to eat as there’s plenty of option. Our room was very clean with a perfect sea view. I think the reviews on here are very harsh, I was dreading my holiday after reading them but was pleasantly surprised.

Zoe Williams

To be honest reading the reviews I was dreading coming here! I can honestly say we’ve had the best time here! The kids have loved it they’ve been busy all week with kids clubs discos every night for them the entertainment staff have been fantastic :) they been playing in pools all day and the rooms are nice as well. The food has been really good I mean what do you expect at 4* hotel there have been meals for everyone. Lots of healthy options. Only down fall is the all inclusive bar but it depends on what type of holiday your looking for! It’s really close to the town with lots to do. Walking distance from the beaches lots of restaurants near by. We had a late flight home and they let us stay in the hotel all day and use all the facilities until we had left which was a really late evening flight at no extra cost! All in all nothing to complain about here.

Holly Wilson

My boyfriend and I stayed here for 10 nights in June-July 2023. We found the hotel lovely, it was very busy during the day but completely dead at nighttime even with the live entertainment. The location of this hotel is spot on, with a 5 minute walk to the beach/restaurants/bars, it’s great for young people. If music and dj’s during the day is your thing, then this is the place for you, and it can be quite loud throughout the day. We booked a junior suite and the room was a perfect size. Well equipped and spacious. But lacking a view. The only thing to let down the room was the size of the balcony, as you could hardly fit 2 people on it, and also the floor being quite dusty/dirty as if it wasn’t being cleaned enough. The food and drink in the hotel was lovely, but the payment system is quite confusing and the app doesn’t always work (don’t take cash). Would be better if staff could explain it to you better! The pool area is extremely busy throughout the day with not nearly enough sun-beds and this resulted to using beanbags to lay on. Overall a lovely hotel, great location, just some small things that could make it better! :)

Emily Jenkins

Not right of the front so not really noisy. Great quality rooms, great drinks and food. Great pastries at breakfast. Evening entertainment and have been projecting the euros games each evening onto a wall you can watch from the sun loungers in the evening. Be warned there is a DJ that plays all day and music can get a tad too loud. But rooms have great sound proofing and can’t hear if the balcony door is shut.

K B

My friend and I had an amazing time at Cook's Club Hersonissos. The hotel is perfect for young adults like us. The rooms are really modern, spacious and clean. All the staff are so friendly, helpful and kind. Thank you to Mila who helped us with booking our excursions. The staff are also very thoughtful and allowed us to shower before catching our late flight home. The location is perfect and close to lovely restaurants, bars, clubs, shops and beaches. The breakfast was good and had a good selection. The pastries were 🤌🏼. The food and drinks that you can order to eat were also delicious. We enjoyed the pool and the DJ during the daytime. We didn't want to leave! Thank you so much for having us! Karis & Rhea

Aaliyah L

Great location, great vibes, great facilities, food was amazing and incredible cocktails. I would definitely stay in a Cook’s Club again! We stayed in the junior suite, great size room and comfortable. Pool opened at 9am to 7pm. The DJ was great, started out more chill and got livelier later in the day but stopped at a reasonable time. Great location in the town and very close to the sea. Staff were very helpful and would suggest places to go. They had events on, unfortunately some of the events we thought were going to happen didn’t or changed due to the football. Having the euro football projected on the wall was great, if you’re into football. If you had half board you got a certain amount on your card, so could use it for lunch and drinks. This meant you could still go out for dinner. Potion sizes were large, loved the chicken wrap (it was two whole wraps, so we shared). Breakfast was amazing, options for all including asking for a fried egg or omelette to be cooked (timings were between 7:30 and 11am). It was very close to the bus stop to Heraklion or Aglio Nikolaos (also stops to Malia). You could book excursions at the hotel or there were many other places in the town. The only negative we had was our room didn’t have a thorough enough clean, the bathroom sides needed wiping and the floor, sweeping (we’d been to the beach and for days there was sand). As soon as we let them know, they made sure to rectify.

Danielle Lukes

Checking out today after 1 week stay bed and breakfast. The hotel is beautiful and perfectly located. They have entertainment each evening wether that be a sax player or a film on the projector by the pool, it's stunning. The food is amazing and the staff are truly above and beyond theyre brilliant. My only reasons for not giving 5* is the rooms are very small and there is not much privacy when showering, there is no space to get dry unless you are stood in the middle of your room, okay if your travelling with a partner but as friends it doesnt really work. The corridors are so narrow you barely fit with pulling your suitcase with you, and the walls onto the corridor are paper thin. We couldn't hear next door as such but everytime someone was in the corridor you can hear their every move, which means the early risers (pre 8am) wake you up and then housekeeping start and you hear dragging furniture as they clean. I suppose it's just pretty standard, it happens and doesn't ruin your holiday but if you've had a late night the last thing you want is to hear balcony furniture getting dragged around early in the morning. I would definitely stay again and would look to visit more in the cooks club portfolio at some stage.

Nawal Alserafy

It was a great experience in Crete we loved everything there service and location are perfect, we booked one room sea view for 2 adults 1 kid and when we arrived it was full, so they gave us double room see view instead with 2 bathrooms (deluxe room) that’s very nice from them to fix the problem in that way! Thank you for the nice service and we will back again here next year 🥰

George Panagopoulos

We recently stayed at Hydramis Palace with our two young daughters (2 and 3 years old) and had a fantastic time. The location was perfect—right on the beachfront with a beautiful garden and a great pool that the kids loved. Everything was great, from the friendly staff to the delicious food. We were there with two other families, and everyone had a wonderful time. We hope to visit again next year!

Sorin Lupu

The Hydramis Palace Hotel, although somewhat dated, has a charm that suggests old money, minus the musty smell. It seems to have been recently promoted to a 5-star rating, but in reality, it feels more like a 3.5-star hotel (depending on each country’s rating system). The room was clean but had tiled floors. When the floors were mopped, streaks and a smell of dirty water were occasionally left behind. The bathroom had a constant damp and slightly moldy smell. The food was good, albeit lacking in variety, a common issue with all-inclusive resorts. The entertainment program was limited, with no activities tailored for children during our stay. However, we did enjoy an evening of engaging Greek dancing and live Greek music. The wine served was decent. The pool area was functional but showed signs of wear, such as rust stains at the base of the ladders and pieces of the edge drain coming loose. The resort is beautifully landscaped with flowers, palm trees, and shrubs, enhancing its overall appeal. It offers several dining spots that are particularly picturesque and can provide a romantic setting for meals. The hotel is quiet, catering mostly to retirees during our visit. It is not suitable for those seeking vibrant nightlife. The staff was generally friendly, with some of the bar staff being notably sociable, although not all were as engaging. Overall, with its beautiful scenery and serene atmosphere, the Hydramis Palace is an okay choice for those looking to relax in a picturesque setting.

Sotiris Bak

We stayed at the hotel last week for 7 days and the whole experience was incredible! Starting with the staff that was always smiling, kind and willing to serve, so that the services provided to be at their best. Since we are a family with 2 small kids the only thing for sure is that the hotel is kids-friendly. With the pool for small children, the kid's parties and with the given access where required (for stroller, elevator). The room was very clean, the hotel surroundings were both spotlessly clean and well-kept. The food, with a very wide variety, including small surprises such as the barbecue night, satisfies every ages. Last but not least, is the ease of movement for people with special needs (rooms, hotel's areas and also in the pool). Fully recommended for summer 🏝️ 🌞 holidays

Kipiarka Meme

Unfortunately, we had so many issues with this hotel that I just simply cannot give it more than 2 stars. I do not really understand where those 5 stars came from. So when we came here and checked in, they gave us room number 725. This room looked below average, there were no basic amenities like tampons, shower gel, shampoo, cotton buds, shower cap… I wouldn’t have minded it, I brought my own but the bathroom wasn’t cleaned properly and there was A BUG!. We spent 4 out of 6 nights in room 725 and after the fourth night we just had enough. The air conditioning was not working and the floor was extremely hot (like i am not kidding, it was boiling) and the whole room was VERY hot and humid and we could not sleep at all. We repeatedly complained about the A/C but it never really worked. Then we found out that just under our room there was a big generator and that was the reason out floor was so hot. Moreover it was making an annoying noise. Overall, the room was smelly, dusty and hot. Then we just had enough and asked for another room. The second room was okay, there was a proper air conditioning, better hairdryer, it was cleaner and nicer. But still, don’t expect something big, the rooms are outdated and old. I will post some photos from the first room. Please, change the shower curtains, they are yellow at the bottom and just look dirty. The food was average, you can choose what you want. The beach was small but pretty. The whole resort looks nice since there are lots of flowers. The pool bar had a snack corner but those snacks weren’t good. What I was missing the whole time was a pool or beach restaurant with FRESH snacks like gyros, pizza, fries and so on. Snacks at the pool bar were stale and just not very appealing. One of the receptionists can’t speak English and it was hard to understand him. It was still a pretty nice experience but not what we expected. I think this place needs a lot of improvement. I have a tip though, if you want to see more of Crete, rent a car and go somewhere because there are not many things to see nearby.

gianluca michieletto

The worst beach I have seen in Crete so far. It is nothing special, the beach is small, the water is a bit dirty and if you are looking for something quiet this is definitely not the spot (as it is crowded with families and kids. Sunbeds and umbrellas are only 10 euros and you also have showers, toilets and bars.

B Basti

This was a great beach especially the water was great. This was 10 mins from our villa and went there most days. Clean , calm waters and perfect for kids which This beach was defo family based which suited us perfectly as a family. Weekends gets very busy but during the week was nice and chilled. The service to your sunbeds was brilliant and many restaurants to choose from.

Juan Nel

Great beach just to relax, many restaurants to choose from and enjoy a cup of coffee or a light snack, breakfast, lunch or dinner. With a wide variety of meal options available. Various accommodation options available for solo Travellers or a group traveling together. Various water sports options from snorkeling, paddle boarding, kite surfing, canoeing and scuba diving for experienced divers. Boats are also available for hire.

Ioannis Louizos

Almyrida Beach: A Charming Escape with a Rocky Twist Almyrida Beach offers a picturesque setting with crystal-clear waters and a relaxed atmosphere. The small town's charm is undeniable, and the beach is perfect for those seeking tranquility. While the majority of the shoreline boasts soft sand, it's worth noting that a portion of the beach features rocky areas. This might be a minor inconvenience for some, but it didn't detract from our overall enjoyment. The water clarity is exceptional, making it ideal for snorkeling and swimming. The local tavernas offer delicious Cretan cuisine at reasonable prices. Overall, Almyrida Beach is a delightful spot for a laid-back vacation.

Maciej Sikora

Very nice beach. Beautiful Seaview. Attractive prices. Hot water and sandy beaches

Анна Горонович

I would like to express my gratitude to chef Illias for the amazing signature cocktail that you prepared for the children! It was a real hit of the evening - bright, tasty and very original. The children were delighted with the unusual combination of flavors and beautiful presentation. It is especially pleasant that the cocktail was not only tasty, but also healthy. You were able to create a drink that both children and their parents liked. Thank you very much for your skill and care for our little guests! Sincerely, Anna

Aliaksei Cherniakou

Our stay was really nice. Everything was good, but food was above my expectations. I tasted fish, squid, octopus, and even snails. Everything was tasty. Especially shrimps. If you would like to taste them, just talk to the chef and he'll cook for you. Thanks to Elias, I enjoyed my vacation.

Tamsin Ryder

My 16 year old daughter, her friend and I had a really great week at the Diogenis Blue Palace hotel. Whilst the decor in the rooms is somewhat dated and certainly needs some repairs and refreshing, we could overlook this due to the welcoming and friendly atmosphere created by all the staff. We even got the fabulous cookie recipe from the chef Elias, nothing was too much trouble. Along with the beach front location, and the general family atmosphere, we got the break we all needed.

Aristotel Grek

We recently stayed here. And would like to praise Chef Ilias. The food was delicious, with fresh and appetizing dishes offered every day. We also loved how Chef personally went out to greet the guests, creating such a welcoming atmosphere. Thanks for the great mood!

Юлія Соболь

Dear Chef Illias! I would like to express my sincere gratitude for the excellent cuisine that you provided us during our stay at the hotel. Your attention to detail, use of fresh and high-quality ingredients, as well as your creative approach to cooking, left us with the most pleasant impressions. I would like to separately note the variety of the menu and the exquisite presentation of each dish. Your team demonstrated a high level of professionalism, and this, of course, was reflected in the overall impression of our holiday. Thank you for your work and dedication to your work! We will definitely come back to enjoy your wonderful cuisine again. Sincerely, Sobol Julia

Georgia Koutsoukou

We had an absolutely fantastic stay at Theartemis Palace Hotel! From the moment we arrived, we were impressed by the warm welcome and the attention to detail. The staff were incredibly friendly and went out of their way to ensure we had everything we needed for a comfortable stay. The room was spacious, spotlessly clean, and beautifully decorated. The balcony offered a lovely view, making it a perfect spot to relax in the evenings. The facilities at the hotel are top-notch. The pool area is a true oasis, with plenty of sun loungers and a great pool bar serving delicious cocktails. The breakfast buffet was one of the best we've experienced, with a wide variety of fresh, tasty options to choose from. We also took advantage of the hotel's spa services, which were incredibly relaxing and rejuvenating. The location of the hotel is perfect, with easy access to local attractions, restaurants, and shops. Overall, our stay at Theartemis Palace Hotel exceeded our expectations in every way. I highly recommend this hotel to anyone looking for a luxurious and memorable experience.

Jess Bone

Me and my partner stayed here for a week in June. We were presently surprised with how lovely the hotel was as a whole and overall our experience was great. There is always beds at the pool and there is no fighting over reserved beds. We had breakfast and dinner included, the food is average but there is a good range. However, the food at the pool bar is of very high standard. The staff go above and beyond to ensure you enjoy your stay and are happy to help where possible. The location is great, 3 minute walk from the beach and loads of nice shops and restaurants, the Old Town is around a 20 minute walk but you won’t be disappointed with how beautiful it is. Overall, the hotel staff are brilliant, the pool is big and there are activities such as water aerobics. There is always music by the pool and in the evenings there is entertainment most nights. The drinks are reasonably priced and there is a lovely atmosphere in the daytime and at night. We can both agree we had the best time and would definitely stay here again.

James Harrison

Visited in mid April staying for one week on a B&B basis. Hotel was only around 65% of its capacity at this time. Very smart hotel which appears to have been recently renovated to a high standard. Lobby and poolside areas are very nice and with a good pool bar. We were upgraded to a Superior room which was also very nice and had a small balcony. The buffet breakfast was more than adequate with good service from the staff. The hotel was ideally located for us being a 15-20 minute walk to the Old Town area. Quite a bit of building work ongoing at the time of our visit as there appears to be all over the resort

Berivan Erden

It was my first time visiting Greece, and I chose to stay at Theartemis Palace, which I don’t regret at all, it was a beautiful hotel, from the moment I checked in I was offered a refreshment lemonade drink, and then I was kindly accommodated by the reception team. The rooms were very organised and have everything you need, from the fridge to the towel and shower gel. The bed and the pillows were very comfortable as well, which was a bonus for me. The rooms get cleaned daily, and bed sheets get changed daily. Beach towels are offered too, which was a bonus. Furthermore, the hotel has many facilities to offer, from the outside pool, to the indoor pools which was ideal for a quieter place.They also offer entertainment shows at night, which is nice if you want to stay in. Either way the town centre is close if you want to go out. The breakfast and dinner offered at the hotel is good, they are well cooked and tasty and there is a plenty of selection to pick from. I loved the desserts and the pastry with cheese inside. The people working in the restaurant always have a smile on their face, and they always check if you need anything. I will be recommending Theartemis Palace to my family & friends. Thank you.

Andreea

Very nice hotel, i would recommend it to anyoane I will start with disadvanteges because there are a little. In the bathroom they have just a shower gel, soap and body lotion they reuse, no shampoo, they are not in small packages, they are in big bottles. They give you a vanity kit with cotton pads and other stuff that you can use. The biggest problem with bathroom is that the glass is to narrow and all the bathroom gets wet when you shower and it gets slippery. Also, they don't refill if you used the vanity kit or room shoes only if you tell the cleaning lady. Also, one morning, she woke me up at 7:30 when she cleaned the room above me. Advantages: it is close to the sea, you still have to walk a few minutes but it is not close to the town centre and you'll have to take a taxi. It is a pretty new and clean hotel, the food is good, you can easily find what to eat and they have the biggest pool in the area (compared to other hotels in the area). The water is heated (i think). The best thing is the staff. The employees are the nicest people here, always helpful and smiling, includung the cleaning ladies, the receptionists and even the restaurant manager. They would always help you and give you confidence you are in the right place. Thank you for your dedication.

Kevin Hol

We had an amazing week staying in the hotel! The pool was amazing, the rooms were clean, the food was delicious and traditional and the stuff was very friendly, helpful and warm!!When we arrived they surprised us with a 15 minutes massage, it was great. Aloni the smiley girl in the reception gave us some great recommendations for the area , the lady of the restaurant was so amazing and George at the bar was creating magic with tequila! I would stay again in this hotel, i recommend it!

trif tiberiu-daniel

we stayed in a room with 4 beds. 2 for kids and 2 for adults although the manager confirmed we will not be getting a room with more beds than people. bad points (for me at least): the gym is old , unequipped and dirty (with dust and sand). it opens at 8 am and closes at 8 pm. the pool also closes around 8 pm you cannot take a swim. the hotel offers very little sun beds as compared to how many people it hosts. the terrace is large but you cannot eat everywhere , only in one part of it. and those tables are mostly for bigger groups. very few parking spaces. no beach. 4 star hotel and no private beach. the beaches in front are from the tavernas/pubs around the hotel so you have to pay for the sun bed and umbrella. last but not least, the bathroom flooded the rest of the room, as because of poor isolation the shower flooded the rest, it was extremely uncomfortable. the bar is quite expensive good points: great for kids (you have activities for kids and day care) quiet hotel facilities for senior people great staff good breakfast overall a good price and quality but not 4 stars. and not standard for 4 stars. i would say somewhere between 2 and 3 stars.

Meelis Unt

This is NOT a family friendly place and this is not worth that money. In this area there is nothing to see and without transport/rental car nothing to do. About the hotel...There is no air conditioning in the lobby, reception and dining hall and the rooms are stuffy. Basically no WIFI (even TV channels has a poor lacking signal). The pool is small and there are not enough beach chairs around pool so you are forced to go to the beach where you have to pay for a beach chair. On the other side of the wall from the pool is a car wash, and it is noisy when it is working. All day (7 days) same lame breakfast. If you do not have an all-inclusive option but have chosen breakfast and dinner like i with two children, ONLY water is available for drinking in the dining hall. No juice, nothing else. If you want juice you pay extra. The children were extremely disappointed and this "option" was first time ever seen before. Thanks to the hall attendants who reminded you of this whenever possible as well. In the hotel description, the room has a Standard Room with Garden View...well there is no garden. In the hotel description, the room is soundproof...there was such a noise from the door of the room that I had to repeatedly check that the door of the hotel room was not open for some reason.

Luca Chitescu

I saw reviews about the rooms being bad and the service being horrible, but i find that absolutely false. The rooms, while old-looking, are confortabke and very welcoming. The doors are kinda bad (locks are hard to open (because you need to use a key). In my opinion, the food is great! Although there are not many options, the quality is better than expected. The staff is great, the people at the reception are kinda quiet, but the rest of the staff are nice. Location-wise this is the best, a few steps away from the beach meaning easy access. The animation team is good at keeping kids entertained, with games, dances & more. In coclusion, its a nice, cheap hotel that can provide anything you need for a nice week with your family!

Katarzyna Czekała

Nice place with very good location, near to the sea. Quite good food. Very nice and helpful staff

Michal Mézeš

Lobby lady was nice and helpful, at the evening the bar the bartenders were very friendly and kind, gave us a lot of drinks without asking 😁, just find the older guy and he gives u everything u want, just very good place to be. Very nice view on the sea. Thanks a lot for the vacation. We enjoyed our time spend here.

דפנה זיגמן

We arrived together with the little son, the view is stunning. kind service. A two-year-old boy did not have so many attractions. Unfortunately the food and alcohol to our taste is average level or below. But we had a great time.

Kim Johnson

Check in lacked. Think I was catching them at the end of a tough day. No run down of hotel, no book in room with info. We stayed 5 nights and only asked for our room to be cleaned once, and we were left with one body towel that I'd used for several days still hanging on chair and no other towels, bed was stripped with bottom sheet replaced and the rest folded on top for us to finish making. This really wasn't a big deal.. it just made us chuckle. The hotel has a gorgeous view and picturesque cottages. The food was very good. Very cruise ship like. We had to fight mosquitos a few nights in our room. I'd suggest closing up all windows from the start. The windows tilt out and it's beautiful weather so when we arrived they were all tilted open. The people working the dinning hall and bar are absolutely amazing. They are so gracious and keep everyone smiling and having fun.

Jeno Szabo

I was here for a week. I'm so happy, room nice clean and big. Friendly staff, nice food(but the chefs have to learn to coock rice because every time undercooked, and the soup every time very salty.) the view very nice. Beaches very close 8 minutes by walk.

Mateusz Krok

Herssonissos Village is a beautiful place with great views and cozy rooms. The bar is fantastic, thanks to bartenders Ricardo and Dimitris. Both of them make amazing cocktails, and they are warm and friendly. Their excellent service made my stay even better. Definitely will come back!

Sarah Dena

Dear Hotel Owner. Pay your waiting staff more. They deserve it for how hard they work and they set the tone of the service experience. None of your waiting staff talked to me about their pay by the way. They're so busy they barely have time to talk! The reception staff are fantastic. Nothing was ever too much trouble and I had to ask them for help with a fairly sensitive situation which they handled with compassion and privacy. The location is in my opinion the best along the section of this area. A beautiful sunrise walk. The direct access to a very clean beach is a real treat.

Julian Lomax

Overall a good holiday but cant help but feel disappointed. Rooms were nice and clean, food in the buffet was good with plenty of choice. Predominantly German guests who preferred the beach to the pool so always plenty of sun loungers available and no morning rush to grab one. Main drawback however was the poor bar service. The restaurant team were fantastic and the mangeress was lovely to our kids and made a huge effort but the bar staff didnt seem interested at all and were quite rude at times. Panos bar was a joke and it took 45 minutes one night from point of order to getting our drinks. The bar wasn't even busy. We complained about the service and were told simply to talk to reception. When we did tell reception they didn't seem interested in the slightest and when we checked in again in the morning no notes had been taken so the staff were unaware. The evening entertainment was also very poor and the kids were bored so not really a great hotel for families. Beautiful country and good memories with friends and family just let down by some staff that need some customer service training.

Ilie Sorin Ciobanasu

Pro's : - clean and organized hotel which looks as a 4* hotel; - the beach is clean and with nice sand and water; - in the morning the sea is calm and in the afternoon nice waves; - the hotels gardens are are nice and maintain correctly; - the hotel personal was nice (we arrived at 3 o'clock AM and they offers us some snacks and water even was not included) - due to some problems with a cancel flight and a agency that was not collaborating(DANAOS) the hotel was open to support us and came with some solutions; - the food was good and diverse (we had all inclusive) - rooms are cleaned every day and ours was with a nice view (sea side and garden) Con's : - in the last day some ants were starting to like our room (ground floor room) but nothing serious. -wi-fi connection was poor;

Tanya 449

Everything is excellent. Rooms, service, location, beach. People are incredibly friendly and polite

Laura Palaghia

We spend 7 days at this hotel. Everything was great ,the acomodation, the food , the beach. The staff was very kind.

Anya Firth

What an amazing stay we had here! Would be 5 stars except you have to pay €35 room tax when you get there so be prepared. The food was unreal, so delicious and tasty, even for me as a vegetarian. Every single day the food was amazing- best hotel food I’ve ever eaten. The staff are lovely, and they even taught us how to Greek dance which was so fun. Alcohol was great too. The views are so perfect, and the pools are lovely. The rooms are lush with such comfy beds and get cleaned every day. The beach is only a short walk away but so worth it. Overall perfect stay and a lovely hotel!!!

Rob Marton

Don’t go to this hotel! This is not all inclucive hotel! You are charged for wi-fii (10 days pass €20 per 1 devive or €30 for two devices), no drinking water in the room,kettle and 2 mugs but no tea bags or coffee, on arrival you receive dry sandwich with no butter just old ham and old cheese, apple and 500ml of water.There are no beach towels, beach is not a part of the hotel, beds charges are €10 ,prices on the beach are ridiculous! Roof top pool a total size joke! Not enouhg beds for the guests, drinks are vile! No evening entertainment, during lunch and tea time no soft drinks in canteen! On your last day after check out you can have only one meal and drink for the whole day! You are not allowed to have a water or any soft drinks unless you pay for it. Other than that food was lovely, views are picturistic, hotel well situated.

Yana Danilchyk

Great place to chill and relax. Customer service at its best. The staff is very welcoming and smiling. Very nice location close to everything. Beautiful hotel, chill, nice and varied meals, confortable rooms, and very close to the beach. We had a great time staying there. I Hope you will enjoy it too.

Daniel Apreotesei

You have to pay for internet separately, the rooms are long but very narrow, the pictures lie, you have 181 stairs to go to the beach.All inclusive is not valid for the whole day, the drinks are execrable, the beer is more bloated, everything is at the dispenser, all the drinks seem to be combined with water (wine, beer), the juices smell of chlorine, starting from 22:45 the bar is still open but it is no longer all inclusive, you have to pay positive things: the view is very beautiful, the food is not very varied but it is acceptable. I would not recommend this hotel unfortunately.

gigi.p

This was the best 1 week trip i have ever had! The staff was really nice and helpful, rooms were always clean and the view was unbeatable. The one thing that really surprised me was the 49€ tax for the services:/ But besides that, I really don’t get the bad reviews, because everything was amazing. I would 10/10 recommend:)

Светлана Пивненко

I liked everything very much, the room was located overlooking the sea. The room was clean and comfortable. The reception desk was met by very nice and smiling girls. The entire staff was responsive throughout the entire stay, tables were cleared quickly and orders were fulfilled in a timely manner. I really liked everything and I advise you to come with children. If you have questions, the girls or managers will always help. Breakfast is repetitive, but despite this you can always diversify for yourself. Lunch and dinner always changes. Lots of fruits, different salads and desserts

Nick Lamb

Great hotel. The staff were all amazingly friendly, helpful & efficient. The location right on the sandy beach is great. Stayed for a week AI and the food was very good. We used the top restaurant quite a lot as there were NO queues and the choices of food were exactly the same as the main restaurant. Our only issue was that the shower cubicle was a little tight ( but long !! ) & my wife thought that there were a few too many steps wherever you were in the hotel. Get it booked , you won't regret it !!

LM

A very nice hotel with a family atmosphere, which is divided into two complexes. One part, the main one, is right on the beach. There is a restaurant, bars. The second part is located behind the local road, it is connected by an underpass, there are pools, a spa (massage), etc. The staff is very nice, even if it is not easy with some tourists. Excellent home cooking.Order everywhere, rooms always clean, tidy. Bus stop next the hotel. Thank you very much for beautiful vacantion!

Marcin Piech

We had a wonderful stay at a very nice hotel with excellent service. Every employee was friendly and welcoming. Special appreciation goes to Michalis and Svetlana from the main bar, who were always smiling and sociable. The rooms were clean and spacious, featuring large balconies. The restaurant offered a wide selection of meals, with a great option for outdoor seating right by the beach. The location was ideal, close to the city of Chania. We highly recommend this hotel and thank everyone for the lovely time we spent at Santa Marina Beach Hotel.

Irina Kazansky

I recently had the pleasure of staying at Giannoulis Santa Marina Plaza Hotel and it was a delightful experience. The Hotel itself is beautiful, with comfortable and spacious rooms that offer stunning sea views. Every aspect of our stay was perfectly organized, from the reception and catering to the meticulous cleaning services. The staff were incredibly friendly and welcoming, making us feel right at home. I would like to extend a special thank you to the hotel manager Alexandros Partsas, for his exceptional understanding and willingness to assist with any issues or requests we had. His dedication truly made our stay unforgettable.

Lubomir Dzulo Mecar

***this is NOT 4star hotel*** **NO ECO - plastics everywhere (even there where are not needed)** Take your knife/plate with you from home! :( Seriously - this is really the situation we escalated to reception or other staff during few days and 2 times per day we are fighting for forks/knives/plates to be able to eat delicious food prepared by your restaurant. I’m really sorry about your employees which repeatedly don’t have any answer except “1minute”, which is mostly about 5-10 minutes are meet is getting cold. Did you tried to eat in the restaurant some time with other guest or are you getting the meal served in VIP area only? Let me say the truth, they are no one who is looking for cleanness & food in general in the restaurant. e.g. in spaghetti area floor are full of them and people are distributing spaghetti to whole restaurant. French fries - full restaurant is waiting for french fries, if you see permanent high demand (i see it after 2 days here), why not to put another place with them in other part of the restaurant to get enough for everyone. Beach Towels - we were in luck to get our 4, family travelling in company with us was not that lucky (no towels-sorry), did not get any. I tried to change my towels today. Again - no towels. I truly believe this hotel has a few employees which are kind, but in they deep soul are sad as hearing the complaints they can’t change is not easy. Definitely, I would ask my travel agency @FIFO about the compensation as this hotel is definitely not meet the 4* standard at all. We are missing a lot of quality marks, I want to point another one with missing any lifeguard near pools in your hotel. I believe in toboggan pool at least it’s like critical issue. Pool bar - during the day, they is only one bar providing the drinks. Barman is working alone in duty, managing the big cans of beers & food for snacks etc. This is just ridiculous. People are waiting in the cue… This is the ONLY place you can fulfill your paid all inclusive! Pool near the street is very nice, but the bar is like left in 90s with no service (only HOT nealco is self-serviced). It’s fully retro, waiting with the ceiling to fall down to someone. Nothing mentioned here is written about the one time experience, we came on Wednesday and it’s everyday repetitive issue which are killing our leisure. We traveled the world (last time in Malia on Crete in 2022) and NEVER saw the restaurant where missing equipment & services (repeatedly) happen!

Kamil Brozek

Unfortunatelly I was truilly dissapointed with hotel standard, and from 4 stars hotel I was expecting more. Room smelled with moisture and mold. I vented the room for 2 days, but its didn't helped. I made a complain at reception twice, but no one even came to see and check. Shower cabin was not able to close because doors where broken, so as a result bathrom was flooded all the time. They didn't replace towels on demand. They took the dirty ones, but didn't put a fresh ones. Towels itself where with awfull stains. If there are stains that won't go after wash, you should throw it away. So room standard was very poor. the rest of hotel was nice. Few small buildings with palms and grass between them. There is like 5 swimming pools,(2 outdoor, 1 outdoor for adults only, 1 indoor, 1 for kids with small slides, and 1 with big slides) so no problem to find a place. Food was tasty, but nothing very fancy. At bar all of drinks where in plastic cups. Be careful of check-in and check-out hours, they will not allow you to use all inclusive and infrastructure of hotel after check out, if you need to wait for your flight. Beach was nice, and quite close to hotel.

Dmitri Padalka

We are currently staying in this hotel. The rooms and food are not bad, the cleaning staff and kitchen work well. Unfortunately, the same cannot be said about the work of the reception desk. On June 11, we received a categorical demand from the reception staff to vacate the room, although the reservation was made before June 15. No argument was accepted. We were persistently offered to vacate the room, without accepting any arguments (a voucher with check-in dates, etc.). Only the senior manager of the hotel was able to reassure his subordinates and restore justice. He had to apologize for them, and the culprits pretended that nothing bad had happened. I was ashamed of their behavior, and sorry for the time and nerves. It is unlikely that we will come to this hotel in the future.

Zcoops

Worst Hotel I’ve ever travelled to. The food all tastes the same (like wet cardboard), the service was horrible. We were relocated to three different rooms due the the air conditioning not working. No sympathy from the staff. The rooms weren’t cleaned everyday, no soap, shampoo or conditioner in the last room. I actually left the hotel feeling dirty. Everything in the hotel is out of date, and unmaintained. The pool was full of dirt, and grim there was hair everywhere, it wouldn’t have been cleaned everyday. There was a funky smell in the dining area. If you choose to stay at this hotel, be warned, I would rather spend the extra money and go else where

Peter N

I have never before in so bad hotel, maximum 2* hotel. AC is continuously problematic in the rooms, facilities are old and absolutely not maintained.

Dana Damatar

We enjoyed 7 days stay at Vantaris Beach, all inclusive. What we liked: - the hotel looks very nice, elegant. It's also very clean! - the beach is with sand, although before entering the sea there are stones, which can be annoying only if you are very sensitive. The sea water is beautiful and clear! - the food in the main restaurant is very good - many types of meat (including duck and rabbit), vegetables sides, salads, pasta / pizza bar. We had sushi for one evening. We would have liked more seafood (we didn't have any in one week of stay). The lunch is not too diverse, but it's impossible not to find something that you like! - you can rent a car from the hotel reception which is very easy! The car has full insurance. - there is "early breakfast concept" which was very nice for us! we left the hotel at 4 AM and was very helpful to have something to eat on the way to the airport - on the other side of the hotel are some super markets and souvenir stores, where you can find everything you need - there is a nice tennis court - extra fee (we paid 10 euros, 3 persons, for an hour). There is also a ping - pong table but we didn't use it. - in the evening there are nice events like the Greek night, Oriental dance, Magic show, DJ! They enjoyed them. Even though we had our room just in front of the pool bar, where some events took place, we were never bothered by the noise! The show ends at a decent hour so you can have a good rest. We will for sure come back if we'll have the opportunity!

Paula

Absolutely exceptional experience at this hotel! From the moment we arrived, the staff went above and beyond to ensure our stay was perfect. The rooms were immaculate, spacious, and beautifully decorated. The restaurant served delicious meals with impeccable service. They went out of their way to accommodate dietary restrictions and preferences, and their attention to detail truly made dining a delight. The food was delicious, the atmosphere inviting, and the service impeccable. Kudos to the manager Angelo and their team for creating such a welcoming and memorable dining experience.The location was convenient and offered stunning views. Without a doubt, this is the best hotel experience we've ever had. Highly recommend to anyone looking for a luxurious and unforgettable stay!

Cristina Iancu

Staying here was an amazing experience. From the first moment we walked in, we were greeted with such warmth and care, that we immediately felt relaxed. When we walked in, the staff took our bags and invited us to have a seat. They brought us cold water and wet towels. We arrived well before the check-in time, so they invited us to have breakfast while they prepared the rooms, which we really appreciated since we had been travelling for hours, we were tired and hungry 😊. We also received an upgrade to our rooms and received private pool rooms, which was such a nice surprise. The staff at the reception were wonderful. At check-in they provided a list of things they could help with (car rental, booking for cruises, info about the buses and tours, including prices and times, etc.). Every time we had a question or wanted advice on what we could do or visit, they were very helpful and accommodating. We booked some trips, and we rented a car during our stay, the hotel reception staff handled all the calls, bookings and explained everything. The car rental procedure was very simple and smooth, no hidden costs, no complex procedure, full insurance. We are incredibly grateful for the excellent service provided by the reception staff. The rooms were very clean, they were cleaned daily (including the pool). There was enough space, there were seat loungers, an umbrella, a table and chairs on the terrace, and a drying rack. The hotel offered beach towels. We had one small issue with the shower, it started not working properly, we informed the reception, but it took about 2 days for someone to arrive, and they came when one of us was showering, so we couldn’t let them repair it. So, it never got fixed, but we worked around it. The only thing that was a bit annoying was that the hotel is located beside a rather big road, and it was quite noisy even at night. But that is no fault of the hotel, and it was actually quite helpful to be close to bus stations and a supermarket right across the street. There is no crossing in front of the hotel, you need to walk 5 minutes to Vantaris Garden, and cross through a short underground passage. The food was varied and very tasty. The hotel included a lot of local dishes, which we always love, since Greek food is delicious. We would have loved to have more seafood, but there were always a few different types of fish, very well cooked. We loved the pastries, the fresh orange juice, the deserts, the cheeses and the eggplant salad and tarama salad, the roasted meats and the very tasty vegetable dishes. And of course, all the food during the Greek night celebration. The hotel organized a pool side dinner party during one of the nights. There was local music and dancing, we enjoyed it very much. All the restaurant staff were very nice, always smiling, speaking multiple languages, attentive and accommodating. A special thanks to the ladies that usually had our table – Maria, Irini, Stavroula, they were very friendly, nice and responsive. The pool area was clean, and it seemed like there was always some space left. The beach area was large enough, the loungers were comfortable. There is a 10EUR cost for 2 loungers and an umbrella. The beach bar serves snacks and drinks on the beach as well. We ordered some drinks one day and we received an extra drink for free, which was very nice. There are showers and a toilet. Overall, we had a great stay at and I want to thank all the staff for contributing to this experience.

Peter Scoriel

Nice beach resort consisting of little 2 to 3 story appartment blocks instead of the standard hotel layout. PRO=each room has a front door, you're directly outside instead of having to walk hotel corridor-lift-lobby-outside. Renovated '23 and its nice&new feel. White marble, it feels and looks well. 168 rooms and my stay mid May '24 about half occupied. Rooms: I had ground floor junior suite with mini-pool 3x3m. That was roomy and mini-pool great for getting those rays. The other rooms are accessible via stairways only and have your standard balcony. This is a resort for mature audiences. Pool area is fairly small, no kids activities, slides etc which makes it a quiet place.

Alexandra Morgan

This hotel is 10 stars based on customer service alone! We actually booked their sister hotel across the road but upon arriving, it looked very closed, so we walked over to Vantaris Luxury Beach Resort to figure out what was going on. They couldn’t find our reservation and after looking into it more, I had booked on a scam website. I was extremely upset and stressed but the hotel manager was very kind and accommodating and he was able to get us a room, even during a busy time of year when almost every hotel in the area was sold out. The hotel is beautiful, the service is spectacular, the pool area is lovely and the beach views are gorgeous! The front desk staff are extremely friendly and helpful, too. Absolutely recommend!!

Black Diamond

The pros and cons about this hotel. Pros : the staff is friendly and helpful. The location is good, close to shops, restaurants and the beach a 4 minutes walk. The service is good, they pay attention at the guests. The hotel pool is nice also. Cons : variety of food is poor. Especially the breakfast. The beverages are also low quality, the coke, the cocktails, even the water had a bad taste. Although it's an all inclusive hotel there is no free ice cream for children at the pool bar(other 4 star hotels they have it). We stayed in a family suit with 2 bedrooms, we had enough space but the furniture was old and smelled horrible and the bathroom doesn't match for a 4 star hotel. On the last day the biggest surprise was that we had to pay an extra 40 euros!!!, so we can stay in the room for 3 more hours with a 2 year old child until the transfer bus arrived at the hotel to take us to the airport. This is not professional! Overall we spent a nice 7 days with family in Crete, this hotel is definitely not 4 star, a solid 3 probably.

Patryk Peters

My stay at this hotel was exceptional, marking it as one of the best I have ever visited. The prime location, just a three-minute walk from the beach, offered unparalleled convenience and stunning views. The hotel's interior design is truly impressive. Each meal served was delicious, I remained full throughout the day. A heartfelt thank you to the dedicated kitchen staff for their culinary excellence. The hotel's relaxing areas, refreshing poolside environment, and vibrant pool parties created a perfect balance of relaxation and entertainment. The pool bar, offering a wide selection of fantastic drinks, added to the overall enjoyable experience. In summary, my seven-day stay was nothing short of amazing. I look forward to returning soon. Thank you for an unforgettable experience.

G S

At the beginning of our holiday they overbooked our room 2 adults 2 children as they did that to many others that we met, and finally after 1.30 hours of waiting they send us to other hotel for 2 days, after the 2 days we came back and the room wasn't ready, anyway finally we managed to check in , so imagine starting your holidays like this moving around from hotel to hotel. .totaly agreed we the previous reviews that variety of food is poor. Especially the breakfast. The beverages are also low quality, the coke, the cocktails, even the water had a bad taste tasted like chlorine. I booked all inclusive hotel and i wasn't eating there, imagine how it was .Also agree with previous reviews about broken air-conditions, at 3 in the morning after night out air-condition didn't works, after trying to fix it for some hours, it broke again in the morning ruined our sleep and rest. So u can imagine how they start to ruined our holidays. also all days of our staying a lot of angry customers were at the reception asking for the manager. . Also agree with previous reviews is not a 4 star hotel, actually solid 2 *or 3* . Dinning area is a chaos,too small to fit so many people u can't find a clean table. I.m sorry i couldn't stay there with my family. We were supposed to stay there 7 nights but i took my family and leave from there at day 3. .Bedroom: hard matress we wake up with back pain. No coffee or tea making facilities in the room The positive things about this hotel is the patient and friendly staff as they hear all day theses complains . large pool.

Cristian-Alexandru Crisan

Great experience overall. Pros: helpful staff, wide variety of dishes, good location. Open bar, pool activities and an extraordinary party at night. The closest beach is wonderful: cheap and cozy sunbeds along with great drinks and food. Free earlier breakfast and takeaway lunch for when you go on tours early in the morning. Cons: At checking, we got rooms with lower quality than we paid for (smaller). We’ve received suitable rooms the following day.

Ascending Icarus

Everything was great. The sea is nearby, the local stores and a bus station. The food was very delicious with a large variety, as well as the drinks , especially the beer. The pool bar provides snacks , cocktails, souvlaki and more. The staff is gorgeous. Special thanks to Orestis, who helped us with our luggage on our first day. I want also to say hello to the staff in reception desk, restaurant and bar. I loved you all and I’ll miss you. A great hotel.

Lisa McQuinn

Great service and all staff helpful and friendly. Drinks choices are good with lots of options and kids able to help selves at snack bar. Room cleaned daily with fresh bedding and towels mattresses so comfy all of slept really well every night. Fan provided for kids room to keep cool and worked well. Pool fresh sea water and cleaned daily was so refreshing after the warm sun with plenty of sun beds to choose from and kids loving the slides. Food was tasty and so much choice for all including 2 fussy eaters. Different themes each night can highly recommend Greek Italian and Mexican so much choice. Ice cream was available all day and dinner and evening meal. Spa experience was heavenly and just what was needed with a body scrub and rehydration oil treatment skin was refreshed from the heat and was still relaxed and sleepy the next day. Evening entertainment behind snack bar found half way through holidays. Entertainment team warm and friendly with all and do a fab job. Please ignore negativity in reviews I was worried before arrival but can assure you would happily return and recommend for a great family holiday even 16 & 14 year old agree.

Adrian Matysek

I'm currently at hotel and cannot understand how this hotel have four stars!. Hotel looks tired and not maintained for years, pools are filled with sea water and all pools surroundings probably never been cleaned, rooms are dirty with AC working only when you in it. The rooms have standard key instead of card and you have only one key per room, food - same things all over again, chicken starting as a pita filling, next day is added to creamy spaghetti and next day is in form of chicken with bacon. Do not waste your money and book something else on this beautiful island.

Sophie Hope

A group of us stayed here in June 2024 and the hotel was good for the price, however, it is not the nicest but it was okay for the week. There is a restaurant and 2 bars in the resort. The all-inclusive food is nice and there is a large range of different things, but there are only certain drinks included in the all-inclusive rest you have to pay for. pools are salt water and are a decent size and there are plenty of sun-beds available so you don't have to go down early. The girls running the entertainment are lovely and provide a couple of activities through the day and evening entertainment on a night. The location of the hotel is really good with a shop in the resort and the nearest town centre only a 10/15 minute walk to many bars, restaurants, shops, and beaches.

Amy Walker

This hotel is in no way shape or form a 4* place. I really wish I had really thoroughly read reviews beforehand and picked an alternative place. We arrived really late, after midnight due to flight delays. No one had told us about the €70 tax fee we had to pay at the hotel, that’s on us for not researching but the way it was asked for was very rude. They left out ham, cheese and bread rolls in the dining room for us. We’re a young family with a 1.5yr old toddler so we had two suitcases, bags and a pram. Our room was at the top of a big, steep hill or the only other alternative was to get in a lift that took you half way they climb two huge flights of stairs. Surely they would see a booking with a small child and pick a more suitable area to put you in. The room was extremely basic, the ‘family room’ was a normal double room with a pop up bed in the corner. Both beds, pop up and normal bed were so uncomfortable! Not one of us got a decent night sleep the whole 10 days. The air con was the loudest I have ever experienced and barely did anything. Tiles broken all over the room, towel rails broken, only 2 towels provided despite asking several times for a third towel and hand towel. Fridge in the room didn’t work and just kicked out so much heat into the room. The food was very very basic, very bland and the meat was always fatty and chewy. We ate out quite a lot. The snack bar food was okay so we filled up on that most of the time. The food service area is so small for the amount of guests, people just go wild and we had several experiences of people physically pushing or forcing their way through. Only two high chairs available in the main dining room with many people having to have kids on their knees or in their prams. The pools are incredibly salty, so much so that it even touching my face was stinging and giving me rashes. No lifeguards in sight, randomly found one sitting under the slides one day and didn’t look up from his phone for a significant amount of time. Drinks are gross, we don’t drink alcohol so only had the soft drinks but everything just tastes like pure syrup. Definitely wouldn’t recommend to anyone who’s wanting a nicer holiday. If you go expecting 2\3 star you’d probably be happy.

Gordon Montgomerie

Hotel is clean, but I'd say showing it's age. Food is ok, there was always something to eat for every taste, but was a bit bland. Buffet restaurant needs redesigned as counters too close together and can get very busy with everybody going everywhere all at once, or at least put one way system in place. I'd say 3star at most not 4star. Lots of hills and steps to get to/from rooms , so be aware.

Sandra Mehmedovic

great hotel! I was there for 7 days. clean room, cleaned every day. the downside was that there was no shampoo or shower gel in the bathroom. food very good! in the future there could be more options for people with allergies. Great activities in the evening and during the day! very nice service, I have never met such nice people! I will come back again :)

Graham Willson

Entertainment was sub-par and pool table is in a ridiculous place, other than that it can't be faulted. Rooms were nice with good AC, the complex was clean and tidy, food was great and every member of staff was friendly, nice and helpful. Had a great stay and would recommend.

Gareth Hurst

Had a great stay here after a bumpy start. Good size room, friendly staff, good food at the all inclusive. Kids pool and quiet pool, animation team are good. Only quibbles are the use of plastic water cooler style cups around the pool which aren't good for the environment; they should use plastic beakers instead. Quality of sunbeds around the kids/activity pool is far inferior to those around the quiet pool (quiet pool is really nice). Quite a few wasps around the self service drink machines. Would stay again if in the area.

mark beetson

Just returned form this hotel the hotel itself is spotless and well looked after. It's a little out of the way with busy main road to cross. Food was OK but AL drinks not a great choice and bar service wasn't the best. I paid to up grade my room to one with a plunge pool but was to cold to use and never got cleaned at all. No entertainment on at night only background music, we had a great time coz of the people we meet and made our own fun.

GABRIEL

The reception staff ruined the holiday. On arrival, we were intentionally dropped off at another hotel with a similar name to the one we had booked (Katrin Suites instead of Katrin Hotel and Bungalows), as our hotel was overbooked. Because we didn't accept this, we were transferred to our hotel, where we finally got garden view rooms instead of sea view. Our friends were staying in the hotel next door, claiming it was part of the same complex. After discussions and objections at the Romanian agency, I received the reserved our rooms the next day. As compensation, the hotel offered us a bottle of wine, informing us in writing that it was value 45 euros. In fact, I received a wine with a metal cap, which in reality is 2 or 3 euros at most. It's not even worth buying rooms with a sea view because there are none, the hotel is located behind the Rainbow Hotel, whose building has a similar height. The sea is very little visible from the side. The access card slot in the room caught fire, the wall above it became black and a strong burning smell persisted for several days. I didn't even get a room deodorant. There is no bug net at the balcony door and the pools are small. There is no shampoo in the shower, and in the morning there is only cold water. Apart from all this, the rest of the staff try to make you feel good. The food is good, crepes, pizza, omelette, gyros or souvlaki are prepared daily. There are fruits, sweets and ice cream. Dispensers for juice, wine, beer and coffee machines are self-service. In the room, the floor is washed daily and the towels and lingerie are changed. The beach is sandy and has a slow entry into the water. There is no beach bar and sunbeds are paid for. To get to the beach, cross the underpass in front of the hotel, then walk down a small street, about 200 meters in total.

Marian Andrei Orban

Sure! Here's how you can structure your review in English, covering both the negative and positive aspects: --- **Negative Aspects:** Firstly, the food was quite disappointing. It was nearly the same every day, with very minimal changes from one day to the next. In fact, 90% of the food was identical, even for breakfast, which was exactly the same throughout the entire week we stayed. On top of that, the taste of the food was not great; it felt like cafeteria food, made from the cheapest ingredients. In the snack bar and kids' food section, everything seemed to be made from frozen food, which isn't very healthy, especially for children. Another downside was the ice cream. It was only available during the main meals, while in most all-inclusive resorts, you can usually find it at the snack bar as well, which is important considering the high temperatures when you need something to cool down. The beer was okay, but the soft drinks tasted strange due to the tap water used. The alcoholic beverages and cocktails were clearly made from the cheapest spirits, and it was noticeable. A major disadvantage was that you had to pay extra for Wi-Fi and for access to the safe, and these charges were on a per-day basis. Accessibility was also a concern. If you're traveling with a young child or someone with disabilities, the access ramps are very difficult to use. There were only two water slides, and they operated for just three hours a day—two hours from 11 AM to 1 PM and one hour from 5 PM to 6 PM. Regarding room access, they only provide one key card, and if you need a second one, you have to pay for it. The entertainment was heavily geared towards French speakers, which was a big disadvantage for non-French speakers. Moreover, there seemed to be a distinction between guests, as French guests had different colored wristbands, which felt like a form of segregation. On the day of departure, they cut off our wristbands and restricted our access to the main meals, allowing only access to the snack bar. Additionally, both the hotel reception and the restaurant where we had our meals were unbearably hot, as the air conditioning was not functioning. **Positive Aspects:** The only good things I can mention are related to the accommodation itself. The room conditions were decent, and while the cleanliness wasn't the best, it wasn't terrible either. The main issue seemed to be that the hotel was understaffed, and they couldn't keep up with the demand. --- This review highlights the key issues you experienced while also mentioning the positive aspects.

Dee Hanley

Our last day today and sad to be going home, we had a little problem with our room when we arrived early hours of the morning but the reception staff sorted for us the next day. The reception staff and all staff rooms/restaurant/bar etc are all so lovely and friendly. Hotel is very clean and a good choice of food and drinks Thanks so much for looking after us on our last day with such a late pick up time, we will defiantly return and highly recommend. Chris and Dee Hanley

Katrina bartos

Room which we paid for was superior but didnt match the expectation ( old, outdated, aircon not very good, we had to buy fan as well to survive until aircon cooled our room which was very late night/early morning). The resort is building by building not much greenery or garden..People at the reception, not very friendly in our case nor unfriendly just not smiley not very chatty we are used to different treating upon arrival. Entertaining ok. Food very good, choice and quality too. Beach is close, very nice. We stayed here mid june so it wasnt full, I wouldnt go there main season, must be packed by the pools, in restaurant...

Amanda Arrowsmith

This is our home from home we absolutely love this area of crete and this hotel is fabulous staff are so friendly willing to help in any way nothing is to much trouble food is so nice and always plenty to choose from and you can have as much as you want there us also a children's section the rooms are also so clean with clean towels and beds made every day, the beach is just a hop skip and jump away from the hotel you will have an amazing time at this hotel enjoy your holiday

Anantha Padmanabhan

When we came into the hotel for the first time, the rooms were very clean and large. They had a provided kitchen too, which we did not use. All the facilities were so great! There were over 2 pools in the hotel, and also a beach to come with it! We loved it.. But my only concerns are 1. This is not for vegans as there are less options 2. There’s nothing to do in the room; all the languages on the TV were either Greek, Australian or French, so we couldn’t understand If u are a vegan or vegetarian, do NOT come to this hotel, otherwise, it’s a great hotel!!

Sonali Aggarwal

We had a memorable holiday this summer in Grand hotel. All staff members are extremely friendly and helpful. Beautiful location with nice view and lots of activities for kids and adults. Very good food as first time we didn't miss our homemade food. We had a really great time. Love from London

Anna Mamounaki

We had an amazing holiday in Grand hotel! Friendly and helpful staff, great location with nice view and good transportation to other places, lots of activities for everyone. Excellent food with variety. Thanks for the hospitality.

Robert Crossley

Had a lovely one week holiday here at the start of June. Myself, wife and two kids (8 and 4), all absolutely loved the hotel. I honestly can't think of anywhere else I've been abroad that was so clean and tidy! It was spotless! We were all inclusive and found the food at all meal times to be delicious, hot and fresh. It was also nice having the options of eating at the pool bar or other bars. Our room was lovely - a family room, with air con, clean and spacious. It was located close to the newly revamped kids fun pool which our two couldn't get enough of! Our 8 year old also loved the big slides on the waterpark! We all had an unforgettable weeks holiday and wouldn't hesitate to recommend this hotel!

Jo B

We are only home from a fabulous two week vacation from this beautiful hotel. My first time in Crete and out of all the holiday places I've been this place has stolen my heart and I can't wait to get back next year!! The rooms are great and very clean, service is amazing, all staff are friendly and the wellness centre is great too the massages were so good we had 2 in total. I can't wait to come back....

Michelle Meaney

What a beautiful hotel! Without a doubt one of the cleanest hotels I have ever stayed in. The staff were absolutely amazing, so very hard working, very helpful and always with a smile. After staying for a week with my 13 year old daughter we would definitely return. Our room and balcony were spacious and clean with the option of a safe and the gorgeous sea and mountain views were just lovely. There is also a handy small fridge in the room to keep drinks and tea and coffee making facilities. There are a variety of pools to choose from, we always got a sun bed without issue. The pool with the slides was our favourite, we had hours of fun going on them. Having stayed half board (which was perfect for us), I can’t believe how many options there were to choose from! You are honestly spoilt for choice, there is something there for everyone. The Lamb chops were the best I have ever tasted. The breakfasts were so brilliant and the desserts were out of this world! The location of the hotel was also great for us, a supermarket 2 minutes walk away, bus stop literally right at the front of the hotel. There is also a free shuttle bus service to and from Stalis beach a 5 minute drive away. If wanting to travel into Hersonissos, you can get the bus right outside which takes about 10 minutes and is only 2 euros per person per way. I feel we chose extremely well in choosing to stay at the Grand Hotel, it was everything we wanted and needed it to be for a perfect weeks stay during May half term!

Oana B.

We stayed in the summer of July 2023. The hotel offers a great location near the sea. The staff was very friendly and polite, trying to solve any issue. Rooms are spacious, comfortable and clean. The sea view room has a great panorama. The food selection is different and delicious. I recommend this hotel and experience!

Alexandru Gutan

The best! Everything was amazing! We stayed in the seafront room. Nice breakfast and dinner included which was very versatile. Bar by the pool serves nice cocktails and ice coffee 10/10

Mari Alexandru

A very nice holiday experience. The hotel îs on the beach, it îs a quiet place and has a spectacular view. The staff îs very friendly. We hâd a great time here. We strongly recommend it!

Helena Crossley

Had a fab week with the family at the hotel lovely people really friendly, staff really nice and helpful. Rooms really clean hotel spotless. Lovely pool, right on the beach. view of beach and sea beautiful, Couldn't wish for more, so relaxing. Me and my boys loved our stay been home 5 days want to go back. Cheers guys for great holiday love helena and the boys. Jason , Dylan , jaydan xx

Cosmin Sabau

Nikos and Katerina were very helpful and helped us with all the infos we need during our holiday. They also have a car rental agency which was very nice as well. The bar and the food was great, with lot of greek specialities at dinner. Free sunbeds inside the hotel area and very close to the beach ( like 5 steps away :) ) Thank you for a great stay to you, Nikos and Katerina 👍🫡

Jo Service

Second time at this hotel. We have never visited the same resort and hotel a second time, before this visit, but had no regrets. This is a lovely hotel and location. Everywhere is clean. Staff are very friendly and work hard. Nice to see the same staff too as last year. Restaurant is typical buffet food but well presented with loads of variety. Hotel is big but never feels busy. Evening entertainment is limited and low key but we like that. There are 3 pools. We managed to get a bed when we wanted. Beach is amazing and just a 3 minute walk down the slope. It is around a 20 minute walk to the centre of Agios Nicolas where there are loads of shops and restaurants around a stunning Lake. Boat trips can be arranged from the centre really easily. I'd recommend this hotel and resort if you want good food, quiet bars and stunning scenery. We stayed in the deluxe frontal apartment. However, it has been very hot but that's out of everyone's control.

Leesa R

Hotel in stunning location 15 minute walk into the town. Hotel - it’s quite dated inside and not air conditioned Food - waiters worked so hard but I found the food to be repetitive and not as Greek as I would have expected ., Italian and Chinese themed nights are not want I want in Greece. The dining room also got unbearably hot some days it was uncomfortable to sit in. Rooms- we had a superior sea view room and it was very cleaned everyday and spacious. We used the top pool as it was nice and breezy and always managed to find a sun bed even in August and the guy who worked there looked after us. Some of the staff on reception weren’t that friendly and one lady with blonde hair in the onsite shop was down right rude and ignorant. I’m I glad I went yes as I love Greece but I won’t return to this hotel

Benite Whiles

Just got back from 10 days here. The hotel has spectacular views and is also very close to a few beaches and about a 10-15 minute walk into the town. As it's built on a hill it is very steep so do be prepared for alot of steps. I guess that is the trade off for such good views so close to the sea :) there is a lift of course to make it easier but if you have difficulty getting around then this is definitely not an ideal resort for you. It has 3 pools all of which are really nice and boast their own great views of the surrounding areas. We were half board so had breakfast and either lunch or dinner every day in the resort. Food was pretty good and there are 2 other bars and restaurants as well as the main one which makes it easy to get drinks or snacks throughout the day. Easy enough to get a sunbed in one of the pools but if you want a certain spot you are best off getting out there early and putting a towel down. Staff really friendly and there were plenty of them, especially in the restaurant. We had a basic room which was good enough, air conditioning and a balcony. I think the pricier rooms come with better views, more space and sometimes an individual swimming area however apart from sleeping and getting ready to go out we were barely in it. Most evenings at the bar have some sort of entertainment although it's fairly low key (singers/ pianist/ dj), none of the family / kids type entertainment. If you have toddlers and looking for this sort of thing then this might not be the best hotel. It was great for teenagers however my 14 year old made plenty of friends with others of the same age, barely saw her all week as she was off with them for most of it. Would definitely go again and I would probably opt for all inclusive if only as it's alot easier when getting drinks to avoid having to sign every receipt to the room.

Christine Eady

Had a wonderful 2 weeks. Hotel views exceptional. Quick check in after midnight and even had a warm meal for us .Our room had a lovely shady terrace with fantastic view of the marina. The coffees and teas in the roomwere replenished every day.Also cleaned daily. Food was good especially the breakfast and staff attentive. Loved Sofia. Grounds were beautiful and kept immaculate. The 3 pools were gorgeous,we liked the top pool as nice and breezy. We love the beach and the beach to the right was sandy and relaxing . There was another beach the other way too. The town ,harbour and lake all wonderful. We would return in a heartbeat.

John Paragas

The villa with the private pool was really nice. Our only gripe was the showers. 3/4 of the bathrooms had these showers that leaked water all over the floor. The staff here was amazing. We have to mention Veronica at reception: she went above and beyond to make sure we had everything we needed and more. Georgia at the breakfast buffet was a saint, always making sure our first meal of the day was a positive experience. Note: we did have a car and use it to get our meals from the city. The room service food was OK but going out to try local food was definitely a better option if you have a car.

jean Pinat

Great hotel and staff. Reception staff need a bit more training (restaurant booking for children, late check out) , also they should accept credit card for beach towels deposit instead of sending customers to a cash machine search in full sun.... Hotel manager is very very good. Water park is great but they should really forbid people smoking there. WiFi is all right.

Aleksey Mokhov

Egyptian style of service in Greece. At this hotel, you will fight every time for normal service and your rights. The location is not so perfect - they have a few rooms with a "sea view". The best view is in the pic attached. But the beach is 300 m from the hotel. The hotel is based in front of the main road and is so noisy. According to hotel rules A la Carte restaurant should be booked one day in advance max. But all of them were booked for one week ahead. The administration didn't know how it was possible. The beach with clean and soft sand and kids' aquapark are two big advantages. The hotel, for sure, is not 5*. 3.8 stars max. Service is awful and rated under 2*. Mostly focused host to German-speaking tourists (including kid' animation). There is another hotel nearby - Georgioupolis Suites. Positioning as with a higher level of service. But rooms there are smaller than in Georgioupolis Resort Aqua Park and SPA.

Andras Baneth

Wonderful concept, with its own private beach, 2 excellent pools and a mini aquaparc. The evening shows and activities were top notch, special thanks to Nikoleta for her amazing work as animator, including the morning yoga sessions on the beach. Unfortunately the food (the warm plates) in the buffet didn’t match the high quality of the hotel (the drinks, incl juices and wine, despite being paid, were of very poor quality), neither breakfast nor dinner, but the a la carte restaurants are delicious and offer an amazing experience. The gym could use some renovation. Regardless, we had a great time, efharisto to all!

Bernadett Nagy

The location of the hotel is good,a little bit far from Heraklion Airport, but clise to Chania. The beach is close and there are a couple of pools. The hotel is clean and was cleaned on a daily basis. The staff was always really nice and helpful. In the restaurant the food was always refilled and with a huge variety, always with fresh fruits as well. What i didn't really liked that the drinks were not self service. In total is a good hotel I really recommend it for families as well.

Julia Vol

A great sea&sun vacation choice! The hotel is a bit out of town which means the beach is huge, peaceful, clean and quite, which is what we were looking for. The hotel itself is very nice and clean, the facilities are new and we'll maintained. However, what really made the difference for us was the staff, everyone we interacted with were welcoming and wonderful! Clearly the place is very well managed and values keeping it's guests happy!

Zygmunt Szarek

What a wonderful hotel! Beautiful, comfortable rooms. Very friendly and helpful staff. Fantastic location not far from the beach and close to the city centre of Malia. Delicious food.

Arnaud Noël

Beautiful vacation for our family (2 adults and a 6-year-old girl). Lovely rooms (suite), stunning pool, super friendly staff, very clean, and the owner ensures discipline is maintained in the establishment. The food is buffet-style, and there’s always something to find (we’re not picky when on vacation). Of course, this remains a destination for young people, and the music from nearby nightclubs (3-4 km away) plays until 6 AM, but with the windows closed, we didn’t hear anything. The beach is a 10-minute walk away (make sure to turn right, then directly left at the T-junction below the street, and don’t go left), though access isn’t so straightforward because there’s no sidewalk and the cars drive pretty fast. Thanks to everyone for this beautiful vacation.

clara gaynor

Stayed here for a week the service was amazing they left us food in our room when we got in late our first night. All the bartenders were so lovely and very chatty, the waiters in the restaurant were very efficient, the chefs cooked amazing food every night. They had a good selection of food for every course and themed buffet nights a couple of times throughout the week. There was live music last night which was incredible, the staff got everybody up dancing and having so much fun. The pool there is very clean and very refreshing. The location is perfect as it is half way to the beach and strip yet still close to the old town too. The rooms were perfect and the cleaners did an excellent job. Alex at reception was exceptional and so accommodating, we spoke to the manager at one point and he allowed us to keep using the all inclusive facilities throughout our last day as we had a late flight. There were a couple of rowdy English boys being stupid and acting like eejit an and being too drunk but the staff handled them perfectly and didn’t allow them to ruin any bodies holiday. All in all and absolutely impeccable hotel, could not recommend them enough.

Jevgenijs Stenko

We had a family holiday in this hotel at the beginning of May. The service is one of the best I've ever seen. the food is delicious and varied. delicious ice cream every day. During breaks between meals, delicious and varied snacks are always available. Nice and clean pool. 10 minutes walk to the sea. We definitely recommend this hotel. If we are in Crete again, we will definitely return to this hotel. thanks for a wonderful vacation!

Ірина Ірина

We stayed at this hotel from May 28th to June 4th. The hotel is very conveniently located, just 5 minutes from the old, historic town, and 10 minutes from the sea. Nearby, there are supermarkets, shops, and all the necessary infrastructure. The hotel serves very tasty and varied food, with ice cream available every day. However, there are two buildings on the property: one of a regular class and the other a premium class. It's quite unpleasant to hear guests from the premium build ordering cocktails of any kind while you can only choose from a limited menu. This makes you feel inferior. The rooms are clean and are cleaned daily. However, be prepared for them to look a bit worse than in the photos. Our bathroom had a basic shower curtain, and the hairdryer didn't work well. Shampoos and soaps are not replenished when they run out. The hygiene set you receive upon check-in is all you will have for the entire stay. Another downside is that there is no water in the rooms, and you cannot get water in the dining room. You can only get water at the bar, which opens at 11:00 AM, and the water there is not as tasty as in the dining room. We went to the beach at 10:00 AM with a small child, and no one was willing to provide us with water. I couldn't even imagine such a situation with water, as we have never encountered this issue at any of the numerous resorts we have visited. Other than that, the hotel is excellent, and the staff is fantastic and friendly. They will assist you with any question and help you out. Special thanks to the driver who saved us and took us to the airport, or else we would have missed our flight! The people here are wonderful, kind, and simply incredible. You are the heart and soul of this hotel, and it's because of you, the staff, that this hotel earns its four stars. Thank you very much!

Oladele Fameso

Located in Crete. It is about a 30-minute drive from the International airport at Heraklion. The hotel is located just by the sea and it is a sight to see. The hotel has a large lounge at the reception area, and of course, it is wheelchair accessible. The receptionists are quite friendly and professional. They provide breakfast and dinner. Although the dinner doesn't come with water- you would need to pay for that separately. The dining area is pretty close to the lounge - it is next to it. The dining and lounge oversees a measurable swimming area with a guard. The poolside has got a sitting area where people can relax and order drinks. If that is not interesting enough, you may take a stroll just outside the resort, and the beautiful sea is before you. There are sunbathing seats with umbrellas present here. This hotel has also got a spa, an additional swimming pool, air-conditioned, and spacious rooms that have also got patios. Depending on what room you choose, you can give a garden-view or sea-view( look could be overlooking the sea) As far as I know, there are two people and three people rooms which have got 2 beds and 3 beds respectively. This is a hotel I would recommend any day.

Moya Gibson

This is a wonderful hotel beautifully situated and appointed! Its location a short walk into the quaint and picturesque village of Sissi. I cannot praise the staff enough for their friendly and helpful manner from the Managing Director to the dining staff, bar, reception and the girls in the pool bar. We have booked for the fourth time already! Don’t miss this gem!

Maya I

The hotel has a great view of the beach, the breakfast is pretty good and the staff is amazing but it says on booking that there's a safe in the room but it's behind the reception desk and it's pretty small. Also, the deepest pool was 1.8 meters so don't count on jumping in or diving

Natalia Arana

I traveled to Crete for the first time with my mom. We both enjoyed staying at Maritimo. The staff was friendly and helpful and spoke English. They offer you a to go box for your breakfast or dinner in case if you have an excursion and can't be there to eat. The room was spacious and clean. The cleaning staff cleaned it every day. They offer breakfast and dinner and we had both and each day we were happy with the food options. The drinks at dinner were not free, but since they only had bottled water it made sense. They also had some sort of entertainment almost every night. The pool had enough seats around it. The access to the beach is public and the hotel is like 2 min from the shore. We enjoyed swimming there in crystal clear water. The beach is not too perfect for laying around as there are rocks around but we swimmed and would go back to tan at the pool. That didn't surprise us though as the pictures on the website clearly depict it. The hotel is close to the central road in Sissi. We loved our stay at Maritimo

Demetrius Stacey

This is the 3rd time we have been back to this hotel. The staff are so welcoming and friendly and remember who you are even after a two year break! Hotel is extremely clean and on the seafront with stunning views from the restaurant. Two great swimming pools and food is amazing. We will be going back next year 😎

Tia Baker

A lovely family hotel but not luxury which wasn’t expected. Ideal for families with young children. Wouldn’t come here if you don’t have little Ones. It’s a large, all inclusive hotel so you have to expect it to be busy. All pools were clean and well maintained. Did struggle to find sunbeds some days as people would ‘reserve’ them. And by that I mean leave their towels on them overnight or get up early to put towels down! Room was clean and cleaners came every day and did a thorough job. Food served all day and lots of choice, however, quality isn’t amazing and did become a bit bland and boring as it’s lots of the same things everyday. But again, this is to be expected in a large all inclusive hotel. However, both the Asian and Greek restaurants included were nice although not overly child friendly. Shops and beach within walking distance or a short taxi ride. Definitely worth venturing out of the resort. Overall it was a pleasant holiday and we would consider revisiting!

Jess Newsome

We had a Double room with a sea view. The room itself was immaculate, cleaners in everyday and left the room amazing. Very clean with kettle, mini fridge etc. However, the room was located directly above the main stage which was not ideal with a 1 year old. It was very loud, there was no way anybody could sleep through it. Entertainment was on until midnight most nights and even after that, people talking and chairs screeching kept us up until 1/2am most nights. That is the only issue we had with the hotel, other than that everything was good. Entertainment at night was good, kids club at 8:30pm for an hour then something else on for the rest of the night such as games night, shows etc. There was things going on all through the day too such as Yoga, pool aerobics, dart competitions. The choices of pools were amazing, even though they are salt water it didn’t bother us. However there was a major issue with bees around bars, food areas and the pools which meant we were constantly on edge and one of us got stung. The food was good, gyros around the pool was amazing and breakfast had a good selection too. The hotel is located on a steep hill, so individuals with mobility issues may struggle to commute to/ from the hotel. The beach and harbour strip was a 10 euro taxi ride away.

Chloe Meaney

We loved our stay at this resort. The staff go above and beyond to keep ot well maintained and offer great service. We were impressed with the variety of fresh tasty food on offer and had no issues getting a good spot around the pool.

Debbie Edwards

We have just spent a week here. It's a beautiful hotel. The food was amazing plenty of choice. Room was spacious with a great view. The pools were great staff friendly and polite. Could not ask for more. It's only a short walk into the town for all the shops and restaurants if you want. However the food is so good there is no need to eat out.

Veena V

It’s been such an amazing holiday here! The staff are so friendly and welcoming. The all inclusive package is amazing. They have 5 pools to choose from, plenty of sun decks. The Poseidon Bar is great too. Room views are stunning, we chose the sea view so waking up to that every morning was great. Buffet food was okay, pretty decent but the gyros you get at the pool side is amazing. Would definitely recommend.

Hazel Brown

After a long flight and arriving at 2am in resort we were met by Sylvie on reception who is amazing! She looked after us and walked with us to our room and also ensured we had something to eat. The room was always spotlessly clean and the cleaning was done every day fresh towels and beds made. The food was exceptional and plenty of variety especially the show cooking. The waterpark was amazing and would definitely recommend it with families with small children. Overall would definitely recommend coming to Chrispy Waterpark Resort- we will be back. Special thanks again to Sylvie nothing is too much trouble for her always there with a smile to welcome you and to ensure your stay is perfect.

Homosapien

Just got back from here and me and my family had a great time. A really nice resort with two great pools, water park was small but good. Not overcrowded so no fighting for sunbeds. Entertainment was really good. Our room was nice and clean. Shower was a bit awkward to get in and out because of fixed shower screen. No kettle in the room but apparently you have to ask for one which we didnt know. The food was typical for an all inclusive but having fussy kids they did struggle to enjoy it. They did like the pizza and the ice cream. We did find chips were often cold and the breakfast wasnt that great. However me and my partner always found something nice to eat and the desserts were always really good. There is a bus stop right outside so you can easily get to all the gift shops and restraunts aswell as the beach for watersports. Overall a great family resort and we were sad to leave.

Izabela

The hotel is in a quiet area, great for people who like to stay at the hotel. We can praise the room- always clean. Waterpark is ok but sometimes people keep waiting for the inflatable rings for the slides as others will keep going round and round. The lifeguard on the slides was great and the slides were open from 10am-6pm with a short break in between. There was a mini market at the hotel, so you can buy necessary items and souvenirs with appropriate prices. Evening entertainment is ok...but disco night was a joke...15 min disco and the rest musical chairs for kids. Area around pool and bathrooms very slippery and there was an accident when elderly women slipped at the pool and hit her head badly. Food....well I do not know where to start...the staff do not oversee cats which walk on the food counters and jump on tables.. Breakfast was the best part of the day... But lunch and dinner- french fries were cold...the same pizza everyday...the same pudding daily...and to be honest not so much choice. Cups for drinks were dirty...the same for the cutlery... Generally....the waterpark, room, Greek night, abba night and acrobatics night were the most memorable.

Chelsea Price

Perfect! As a family of 6, 2 adults and 4 children, this holiday was perfect for us. The location is abit out of the way, but they do offer trips out. Friendly staff and have an option to have late check out up until 6.00pm which is brilliant when you have little ones. Pools are brilliant. One at the top, one at the bottom plus slides and a water park for small children. Ther is also a play park which is well kept. Food was great! Breakfast, dinner, tea and snack bar. The snack bar is ideal and always stocked up well. Entertainment is good too. Waiting for dates to book up for another visit here. Can't wait!

P S

Avoid! Not safe, security is lacking. We had an attempted robbery on our first night, a man tried to get into our ground floor room, fortunately my roommate scared him of. Turns out the balcony door was unlocked, even though we checked it. When we reported the accident, we found out there was no security cameras on our building! Apparently they only have CCTV for the main building around reception whereas ours was further away, we couldn’t believe it. You’d think this has nothing to do with the hotel however - when we had room service done a couple days later, the cleaners left the balcony door left opened whilst we were away on a day trip, with all our things still in the rooms… didn’t seem like an accident because it wasn’t just one room, it was 3 separate room (we were a group of 4 separate apartments) with the balcony door left unlocked.. I’d think after an attempted robbery all staff would have been extra careful but this wasn’t the case, seems like there’s something dodgey going on. Avoid if you don’t want to be robbed! Thank you to the man from the reception who assisted us with this situation, he called the police and arranged a new room for us, he was very helpful. Apart from that, unfortunately the rest was disappointing. We were lured in by the waterpark but there was little else going on. The food was the biggest disappointment, other than the Greek salad the rest lacked flavour - it was very cheap and low quality. Kids food was sometimes inedible, the fish fingers were grey inside. The bar had cheap coffee, even the choice of teas was poor - sometimes there was no black tea. Cherry on top, when we asked about the Taverna meal that is included in the all-inclusive stay we were told the taverna is closed and instead they are serving some Greek cuisine at the hotel buffet.. I had no words left to reply. The rooms themselves were decent size, had air conditioning. WiFi was slow. We tried to make the best of our holiday and have fun despite all the issues, but it was not easy. Won’t be coming back.

István Tamás

The staff is very friendly and very helpful. Our room was across the street from the main building, and it was fine. Not new, and with a laughable small TV, but everything was functional and clean. The location is close to the beach, but up on the hill, so coming back from the sea meant climbing a bunch of stairs. The food ranged from "okay" to "terrible". They grill the meat at the restaurant, but as far as we could tell, barely any spices were used, and the meat is always burnt black. Italian night was terrible, and I am sincerely sorry for any Italian guests that had to see it. Breakfast was fine if you didn't have too high standards. Food labels were frequently missing, so people with allergies beware. Barely any vegan options.

Praphasri Meier

We came to Greece for the first time and came to Greta Island. We stayed here. We were very impressed. Tomorrow we will fly back to Germany. We will tell our customers if they come to this island to stay here. The food is very delicious. There are many choices. Impressive. Good service.

Emil Lindroth

Alexander House Hotel was splendid and worth every cent. I'm a 45 year old man, my kids are 9 and 17 and my wife is slightly younger than me. We all loved it! It's not one of those large ugly monsterous hotels that looks like some malplaced city office building. The place actually has its own unique charm. It's in good shape too considering it was built in 1989. The pool is an actual pool and not a cramped waterpark. It's not too deep either and suitable for hanging around and in. One thing to keep in mind here is that there are a lot of stairs and steps everywhere. We actually like that, but we're not escalator-lazy so we might be a bit biased. The food was great, every meal a treat. Their desserts are to die for. The airconditioned room were perfect. The staff was kind and welcoming. I really enjoyed the late night bartenders. Having a good hotel bar outdoors is underestimated. The hotel itself is located roughly a slow five minute walk from the beach and town center which was perfect! I warm heartedly recommend Alexander House Hotel. The local bus to Heraklion stops outside the hotel too which was great. There are several car rentals nearby. This is the place. You won't be disappointed.

Aleksandra Doleżoł

Rooms aren't perfect, but repainted and clean. Maybe they should have a liitle bit more sunbeds, but nearby is beach. Food is good. People here are amazing. And barmans Ali and Panos are the best!!! 😎

Carl Dunn

In arrival I was pleasantly surprised that food was kept for my late arrival. Following this cut my finger in the uneven banister down to the pool area from the reception. The buffet was below expectations, food was cold at the start of service times, the options were nearly same every day, the deserts were great on the first day, same dessers 2nd day tasted stale.the pizza snack bar was uncovered and as started at 10am and finished at 6pm was open to inserts and bugs that were flying around.

Thijs Broeke

We stayed in the hotel for a total of 6 days. The location is amazing and the beach is found in front of the hotel which we loved. The animation in the hotel is amazing and offers entertainment for all ages. In the night there are shows which we enjoyed watching. The food was decent. Overall we would recommend this hotel to anyone who wants to visit Crete !

Kryštof H.

Everything was perfect, a lot of food, always fresh and well prepared. The staff was kind and helpful. The locality was good, the town of Malia is approximately 25 mins walking. Nice and clean rooms. The director is looking after the whole hotel and asks the guests whether they’re happy, it seems like he cares about the hotel. He has given us a bottle of wine as gift. I definitely recommend this place!!

Alicja Miękus

I stayed in the Malia Bay Beach Hotel with my friend for a week. We got a great room with a view on the pool. The rooms aren’t big, however they are in a great condition. AC works which is so useful due to the heat outside. The food in the hotel was great. They have different food theme almost every day and i must say the food was indeed delicious. The staff is really nice and helpful. I had an overall great experience. I have to add though that the wifi connection is not strong and you don’t have everywhere in the hotel.

Maria Yanovich

Don’t select this hotel! 1) We paid for a superior room as there were three adults, but they gave us a double room with a fold-out bed because "the rooms with a normal third bed were occupied". We eventually managed to change rooms mid-stay. But both rooms had no ventilation, the toilets barely flushed, there was a sewer smell, the shampoo and shower gel were diluted with water, the front door kept sticking. Almost every day we called someone to open or close the doors because they were completely non-functional. There is no way to lock the door with a card - only keys. Also, the towels were not changed at all and the room was dirty even after cleaning. 2) If you do not want to get food poisoning, you should not eat 80% of the food. The same goes for drinks. The dishes were not washed well and you can see food residue from the previous person, especially at the bar. 3) The beach is rocky and unsafe. During the entire stay there was stormy weather and no one was swimming in the hotel area. To enjoy the sea you should go to Potamos beach, which is not very close to the hotel.

Diana Purtan

We paid all inclusive services. Be carefull that if you want sun beds on beach- you should pay extra 10eur/2 sun beds Drinks are full of water. The water is not good. We had to buy water from supermarket. Entertaiment 0. At pool area during the day the music almost didn't exist. After dinner some minidisco was organised for kids and for adults only in one night was live music. After 23 o'clock you should pay if you want to drink something. At 01.00 the pool bar is closed. At restaurant on the floor- in "cooking" area the dirty is visible. At snack bar, an oil "lake" was covered with a beach towel. After dinner, after 21.30, they don't have snack bar. I was not allowd to take 3 slices of pizza after dinner *pizza was for my kid. The restaurant manager is very impolite. They are NOT customer oriented. The bar and cleaning staff is ok. *not the girl from aquagym The sea water was clean. A lot of stones. Long story short --> do not waste your money at Malia Bay Beach.

Oksana Lytus

We had an unforgettable vacation and are very happy that we chose Kalyves Beach Hotel. The transfer from the airport to Chania took no more than 40 minutes. The location is great, close to the sea. The food is varied and tasty, there was seafood every day. Cocktails and desserts could be safely taken to the room. The staff is friendly and kind. Every evening there was a different show - program. I liked the show of acrobats the most. The only thing is that our room was too small and clearly not designed for four people. But despite this, I can safely recommend this hotel for a great vacation with children or any company.

Marina Polynova

I would like to highly recommend the hotel. We often travel to Crete, and this was our first time staying at this hotel. I think we will come here again next time. First of all, the hotel is just the right size, not too big and not too small, and it has everything you need. The beach is right by the hotel, there’s a beautiful river, and we sometimes walked to a nearby beach with kids, it took about 7 minutes by foot. There were no waves there at all, perfect for children. Secondly, the hotel staff is very friendly and always helped us. I especially want to praise the animator, Iva, who seems to speak every language in the world. She engaged with the children by painting on t-shirts, drawing, molding clay, and dancing at the mini disco. For adults, she conducted aqua aerobics. This is a great example of someone that truly loves her job. The children were absolutely delighted.

AZ

The hotel was in front of a beautiful sandy beach and for the windy days you get 2 outdoor pools to enjoy your swim. The buffet is beyond great with local flavours and endless variety, rooms spacious clean and with easy access to the lobby. Every night great and different entertainment. All the personnel is with a smile and wiling to help you at anytime. Definitely recommend and I will visit again if I am to return to Crete.

Paweł Grześ

Location: Next to the beach, I am not sure if that's their private or public but it's very calm and sunbeds are always available. Lots of stores and restaurants nearby. Food: Standard all inclusive buffet, good variety available, but also repeatable, most of food was 10/10. Choice of drinks available in the restaurant area 24/7, you can take away to your room. Staff: Very friendly, most speak at least communicative English or better. Rooms: Our room was well sized for 2 people. Daily room service. Room was clean on our arrival. A/C is a bit weird but it works so 🤷 Rooms have balcony. Services: Daily animation services in the evening. There is a morning gym routine (yoga and stretching) near the pool. SPA was very good. Hotel offers trips, car rental, diving but didn't use these. Overall: Everything you need for calm holidays is here.

David Matthews

Had a fantastic time staying at this hotel in lateJuly early August 2024. All the staff are so friendly and welcoming. The location is superb right on a clean blue flag beach with comfortable beach beds available on the beach and by the two swimming pools. The hotel is really clean and well looked after and the food was fresh and plentiful. I highly recommend this family friendly hotel for a relaxing holiday.

Paul Smith

Booked this Hotel for a 10 night stay with my wife and teenage son. On arrival at 1am we were shown to our room but quickly realised that they had allocated us a Double Bedroom with 3 beds shunted together rather than the one bedroom annex/apartment. As well as lacking any sort of appropriate privacy, given my son's age (15), he is also 6 foot 6 inches tall so the additional camp bed provided had to be slept on by my wife. Complained to Reception immediately and was told to return the next day. On returning the next day I was informed that they genuinely believed that they had upgraded us, as the room we were in, had recently been renovated. Nevertheless they understood very quickly that the room was not appropriate. By Day 2 they had allocated us to a new room and while we were on an all-day trip had moved our luggage to the new room. This room, although the decor was more dated, served our needs much better and provided us with separate sleeping quarters and a lovely big 1st floor balcony. The professional way in which they turned round this negative scenario into a more positive one and their swiftness to act has to be applauded. The food was great and when called upon the staff were always friendly, courteous and helpful. Yes you have to get up at 7am for a pool sun lounger which wasn't an issue for us but compared to other resorts I have been to, the pursuit of a sun longer is not as ruthless. The entertainment was average but that doesn't matter because unlike other all inclusive hotels it is very much in the centre of a lively area with many bars and restaurants to choose from. We booked the Italian A La Carte and the food was really good. Unfortunately we left it too late to book "Prime Burger" so I would suggest to anyone that you try and book early. All in all a great holiday!

Cheree Leeson

We were amazed at this resort and were warmly welcomed by reception, particularly Elena. Friendliness, professionalism, meals and location were all well above expectations. The all inclusive package is great as the meals are really good and a huge variety. There are plenty of sun beds around both pools and on area of sand at the sea. There are very few children resulting in it being a quiet resort with mainly older guests. The “partial” sea view room is lovely and overlooks the pool with the sea in the background. The village tourist area is across the street from the hotel. The evening entertainment is pleasant and stops at 23h00. There are many spectacular restaurants within walking distance. We recommend staying here. May 2023.

Natalija Tancic

Everything was really fine. One thing I really hated is the thing about sunbeds where there were 80% of them occupied by 7 am so you have to wake up really early to get them. Apart from that, food was delicious, rooms were cleaned daily, great location and speedy wi-fi. Would go back.

Brandon Lander

Me and my partner have not long returned from our visit to Silva Beach. We absolutely loved it. But we do have some notes. - The hotel feels perfectly isolated. Although next to a busy main road, as soon as you cross through the reception and into the room area. Its dead silent. Nothing but crickets and birds. - There are a lot of cats around. Quite often walking around the restaurant begging for food. - The hotels location is perfect. Your close enough to pretty much everything with a small walk. But plenty far enough away from the main center bit (Which can get quite clubby in the evening) - The beach bar and the little jetty is the perfect place to watch the sunset. However, be ready to be approached every 30 mins by kids trying to sell you flowers - The showers are unreasonably small - The staff are hit or miss. Some are really nice, whilst others make you question your existence. - The food was incredible, however there isnt a lot of options. If your vegetarian, your only option is pasta - The onsite doctor is amazing and the staff are brilliant in a medical situation (found out the hard way) - The daily schedule and evening plans were relatively difficult to find, meaning we missed quite of lot of activities - The "romantic bar" was anything but romantic. Quite often you can hear them playing Eminem or old 80's club hits. Im unsure on your opinions, but that doesnt scream romance. It is however a great bar to relax at with brilliant views of the pool and ocean. We found that the beach bar was far more romantic. - We arrived at 3am in the morning. But when we arrived, they had organised a little plate of meats and cheeses in the fridge for us as we missed dinner. - Check out time is at 10am (I think). But our flight wasnt till 11PM. Knowing this, they let us keep our all inclusive wrist bands till we got on our coach to leave! All in all, this place has its ups and downs. Like everywhere. But I would definitely be coming back to this hotel.

nina nuna

This is definitely not an all inclusive 4 star resort it’s a 2 star hotel, we were sold for 6000 euros. All you get is breakfast, lunch and dinner. There is snack bar but there it’s always 3 same things. Potato pizza and sausage. You can’t eat pass 930pm. There is no late snack bar so you have to go out and eat and spend additional money. You have to pay some ecology tax that’s 7 euros per day, you have to pay for a safe deposit box that’s 3 euros a day, we were told we are lucky to have “free AC” even tho we payed 6000 euros for this vacation they charge for AC here, there is no availabile botlled water on this resort in every bar there is only 1 person working, the line is constantly long and you will have to wait 10-15 min just to get a cup of water. You have to pay to iron your clothes there is 1 iron for entire hotel 🤦🏻‍♀️There are no coffee machines available so you will have to wait for that too. They charge for any coffee except American so they will charge for ice coffee and espresso! They charge you to measure your luggage weight. The first big pool has salty water I guess it’s too expensive to put fresh water in, kids don’t want to get in there, second pool is small has fresh water but is super crowded and dirty cause no one wants to go to salty one. If you don’t wake up at 7am to reserve the beach and the pool spots you won’t have where to sit. No washroom or changing room on the beach. We ended up spending additional 1000 euros. The receptionist Konnie told me to take me legs off of couch in the lobby where we waited 7 hrs for our bus. The lady in a white shirt with ponytail that stand in the kitchen chased me down the hall for taking 2 cakes from buffet for my kids in the room. I liked Eleni she’s on top of things! This is not an all inclusive resort. I was in Bodrum Turkey last year and it’s incomparable for the same money. Take your money elsewhere!

Nella Pompová

We were at Mitsis Bali Paradise for a week, from Sunday to Sunday. Everything was fine. The food was good and very tasty. The only thing that did not suit us very well was our room, it was not spacious enough for us. I want to praise the hotel staff, at the reception, at the bar, at the food, everyone was pleasant and helpful. Near the reception you will also find a shop where you can buy souvenirs or something you forgot to take with you.

Simone Klyeisen

It was a perfect stay ! Absolutely fantastic staff, makes every single wish become reality. Service was really great in every single language. Food was really amazing, they offered a big selection of traditional dishes and absolute tasty classics. The rooms were cleaned near to perfection. Every day off our stay. Absolute 10/10, would totally recommend to everyone.

Леа Алієва

We stayed at this hotel for a week in May. Our feelings about the vacation were mixed, but for the price, it was probably reasonable. The place is beautiful with great views, but the room was not as it appeared in the booking photos. The room cleaning was superficial: the toilet was a bit dirty, and there was hair and dust in the bathroom. However, the rooms were cleaned daily, and towels were changed daily as well. The cleaning lady was very nice and friendly. The food seemed okay at first, but with each passing day, it tasted less fresh, and later we had stomachaches. However, the waitstaff was also attentive and friendly. There weren't many activities at the hotel. There were evening shows, but only in French. The drinks at the bar were mediocre, with a strong alcohol taste. The hotel has two large pools and sun loungers, but on the beach, there often weren't enough loungers for everyone. Overall, this hotel is suitable for those who enjoy a quiet vacation and don't expect luxury.

Garry Jamieson

Lovely idyllic bay. Some of the staff could have been friendlier. All inclusive buffet was good, plenty of variety. Definitely can see they are aiming for a higher star rating. Very french based evening entertainment which was a shame as we couldn't participate.

Joanne Cannon

Beautiful location and close to the beach. The hotel is set in lovely grounds and views to mountains and the sea. We enjoy our family holiday and would return. Only down side was the pool music playing was on repeat with 4 songs. Which are still in our head a week later, Rooms lovey and clean

Jay Port

Excellent stay. Great and helpful staff, lots of activities for kids, but the highlight for me was Rocco the magician. Very funny and the kids were roaring with laughter, as were the adults. The magic was spectacular. Any chance to see Rocco is a huge bonus.

Jason Andrew

We had a great stay here. Absolutely no complaints from us. And out of all the holidays we've had we left here feeling like we got what we paid for when booking all inclusive. Friendly staff. Great selection of food. Snack bar was brilliant. Water park was great for the little one. Thanks for having us! We'll see you again in the future 🌟🌟🌟🌟🌟

Matei Rares

A very clean hotel with fabulous staff, the food is not overly diverse but very good and sufficient. Not all the rooms are renovated, the one we stayed in, a family room, was not, but after a hot day when we arrived in the evening it was clean and cool even if the air conditioning did not work. Interesting beach, the concretes that protect it from the waves are ugly, but those concretes help you to swim when all the other beaches are red flag and the waves passing by them create a unique sensation that children likes.

Alex Boon

Enjoying our last day at Stella Village today. Can't fault the hotel, staff and food in anyway. The staff are incredibly friendl.and helpful - from the cleaners, to the waiters / waitresse and even the ifeguards at the waterpark. The rooms are modern, clean and exactly how they look in the picture and refilled with fresh water bottles everyday. There is plenty of choice at breakfast, lunch and dinner. Considering the hotel is international, it caters very well for everyone. Every member of is exceptional and they all.do a fantastic job! Clearly working very hard and provide that extra level of care and service. You'll not be short of things to do, with plenty of pools, arcade games, beach, bars and restaurants a short walk away. The only thing that wasn't clear online when boiking through jet2 was that it is 3 hotels in 1 and you don't have shared access to it all. All in all a fantastic place for families with young children and teenagers!

Digi Trove

I will start by saying that I was very disappointed with the experience at Stella Village and that we will never return, not even to try Stella Palace. We had to choose a Standard room at the Village because we have two children, one 3 years old and one 1 year old and both only sleep with us in the same room, so no other room option was suitable for us at this time. We received room 221. The bathroom is unacceptable. The room is in desperate need of renovation, from its appearance to the toilet, toilet brush and toilet seat. The seat was yellowed from use, the brush was... unspeakably dirty, rusty and damaged. The bathroom door and handle were rusty and damaged. We found the sink dirty... so 4 stars... I'm sorry, but this standard room isn't even 2-star quality. Not to mention the all-inclusive, which is a joke. The same food every day, no variety, we barely had anything to choose from. Lots of pizza and pasta, a few salads, and some fried foods. But that's it. Between breakfast and lunch, there is no snack bar open, so if you want to get something for the kids, you have to take it with you from breakfast. A complete disappointment. Ok, I understand the Village concept, but still, it's about a resort that is mocking its customers. For early booking in December 2023, for 2 adults, a child, and a baby we paid €2300. Enormous for such conditions and mediocre services. It left a bitter taste! We will not repeat the experience. And yes, all-inclusive in Greece has a certain "reputation" and it was confirmed for us too.

Craig Ferguson

I normally don't post reviews, but the service here is phenomenal. Not only did the receptionist walk us all the way to our room but she also told us to eat on arrival so that we didn't miss out on dinner finishing. The bar men are great also. Just now Minas made sure I had a straw for my partner as I almost walked off without one for her since her order is always with straw. I absolutely adore that kind of customer care I love.

jamie matthews

The staff where incredibly welcoming and added the extra special touch, addressing any request as best they could. Could not do any more to make the stay comfortable and enjoyable. Arranged taxis to excusions when needed. Change for the amusements (though some machines did not work and took the change) kettle for the room, drinks and food when requested. Slides where great fun as well as extra activities such as volley ball and aqua sports in the day. The food options where some what limited though enjoyable. Very clean and well set up. Step out onto the beach with lovely places to eat etc near by such a heaven where can pay for a massarge on the beach. Would defiantly visit again.

M. Moravcik

The hotel was very clean, the staff friendly and helpful. The accessibility to the city is great. The beach is sandy and clean. The food was excellent.

Delia Gal

For sure not a 4 stars hotel or at least not according to the international standards. The rooms need to be renovated and better equipped as it is an old hotel. The all inclusive is more a canteen, but sometimes quite good and tasty. All the staff was kind and friendly (reception, bars, restaurants and also the guy who fixed our door because it was no longer closing due to a failure of the electronic part). Well positioned near the sea, bus stops, supermarkets and tavernas. I did not understand why we had to spend our first night to another 4 star hotel across the street, but we enjoyed it (was actually better equipped).

Georgijs Kirpicevs

Thanks to Dessole Dolphin Bay Resort! We liked it a lot. Rooms were very clean (cleanest hotel where i have been), Personal was friendly, Reception was helpful, food was very delicious! Very beautiful hotel area, with Trees, Cactus and local Greece Flora. Swimming pool big enough and clean. Hotel has Big food area, Sea kitchen, Sea bar, inner bar. Day activities are funny and active. From hotel gates to the sea is only 20 meters! Very easy to reach hotel area if You rent a car, some few turns from highway, also parking is available on Hotel area. Only issue that i had during the stay- is that seaside near the hotel was little muddy, i went some 50 meters west, water was more transparent there, but it is small detail, because beach was good with sand. Totally best hotel where i was in last 5 years.

Viki Szoke

As a value for money it was a good choice however there are a quite few items to improve. Starting with the good things: the food is very good, especially the deserts, there are healthy meals and a nice selection for vegetarians. The location is perfect, the beach is nice and the city is close to have some sight seeing. The facilities were good, like the pools or the slides. The down side was mainly the room. We asked for superior family room but it was not super. It was rather basic with old and sometimes dirty furniture and also noisy due to the music from the beach. The cleanness was also not perfect, even if we specifically asked for because there were also some ants. There was no application for the hotel however it could make the life easier and quite usual in other hotels. Facilities were closed quite early at 6pm. There could be some safety controls as well, because hot pots and pans were on the shelves in the restaurant and there was no sign. It is also a pity that the hotel did not ask for any insight automatically from the guests in order to improve. So mixed feelings, good for any occasion but probably not returning

Noah

We arrived early to the hotel, so we weren't given our rooms yet, we had to wait for around three hours. That's perfectly fine, I understand, I'm not here to complain about that. Me and my family waited in the lobby, and then ate lunch for those few hours, but there was a big problem all of us had; it was horribly hot inside the hotel too. You could barely notice a difference being in and out of the lobby, and unfortunately, already having traveled hours and not being given our rooms, the heat was just another add to the stress. When we were finally shown to our rooms, I was just simply disappointed. I believe that the minimum for every and any hotel is cleanliness, and this place definitely didn't have that. Despite it being "cleaned" around 15 minutes ago, the floor was still black in some spaces, it was obviously very dirty. I have seen other reviews complain about the same thing as well, and I just really want to know why y'all aren't fixing it, when it's so easy to clean properly. There's also no hot water in the bath, only in the shower, and the TV's screen just hung down, and when we tried to fix it to it's correct position, the screen just dropped down again. I think it's very obvious that the staff doesn't care about the condition of the rooms they give to the guests. On the other hand, the food and beach are absolutely flawless. There are a lot of options to choose from, the servers are really nice, and the view is also gorgeous. I believe that if this hotel maintained better cleanliness and much better rooms, it would quickly get five stars immediately.

Andy McAlpine

Plenty to do on the resort. Never had to look far for a sunbed and located well for off resort shops and a beach. Very nice food in the restaurants but alcoholic beverages were watered down. Staff in restaurants were friendly but reception staff seemed to not know how to offer friendly service. Rooms were clean and had everything needed but ours was smaller than pictured.

Naama Roesler

I had a great time with the family, the staff were very friendly and hard working. The pools were great and very clean, there are several pools to choose from, and the beach access is very convenient. The food options were diverse and very good as well. Although I encountered a few ants and got stung from unknown source, I still had a fantastic time. I think the rooms could have used a mop so guests will be able to keep the room clean during the stay. Anyway, I would recommend this place without hesitation!

Christina Katsafarou

Our stay at starbeach was nothing short of perfection. The hotel’s prime location offers stunning views and easy access to local attractions. The elegant and welcoming ambiance set the tone for a memorable visit. Our room was spacious, impeccably clean, and beautifully designed, complete with luxurious bedding and high-end amenities. The dining experience was exceptional, with a variety of delicious options and outstanding service. The staff were professional, friendly, and attentive, making us feel truly valued. We enjoyed the excellent facilities!!!

Benjamin Fabi

This is a fantastic hotel. We had a beach front premium room with all inclusive and it was perfect for me and my two teenage daughters. Well serviced by cleaning staff every day,aircon,fridge,coffee machine, bug nets on the rear terrace doors. It was spacious and better than expected. Food was wide ranging and well prepared to a high standard. The service was excellent in every location from reception through to to beach bar. Staff had good English and honestly couldn't have done any more to make us feel valued as guests. The evening entertainment was varied and what you'd expect. From our room terrace we could watch it easily, this meant it was loud until quite late but we didn't mind that. The entertainment team were so high energy and provided us with options for activities throughout the week. The beach is 100m from the hotel and it's a lovely sandy beach. We always found a pair of sun loungers and there was not the early reserving with towels that you might expect. The sea is beautiful, although there were two days when it was too rough to go in. Overall I would highly recommend this hotel. It's difficult to find anything negative that's worth mentioning.

Mara L.

We stayed 10 days as a family at Eliros Mare and overall enjoyed our stay. The design and architecture are beautiful. The staff, especially Anastasia at the pool bar and Maria in the main restaurant, were a highlight for us. They made us feel at home, welcomed, and interacted beautifully with our daughter. However, for us, it was not necessarily a 5-star-worthy experience. First of all, the tiles around the pool are extremely slippery. Every day, someone slipped and fell down, no matter how slowly you walked. Since it is a self-proclaimed kid-friendly hotel, this was a big issue for us and all the families we met and talked to. There are not enough pool chairs for the pool area. The pool is rather small for the size of the hotel, and the small kid pool next to the Kid's Club seems to be an aftertought. It could have been designed nicer. Speaking of Kid's Club, the animation for the adults and the evening program are great... for children, not so much! The mini disco at night is boring, to say the least. Every night, the same songs in the same order. It was a bit lackluster. I would not recommend the hotel for families, but rather for couples.

Franz PINTO

Great location on a very nice beach. Kids friendly but not noisy or kid invaded! Good service, very affordable restaurant on the beach, overall laidback vibe, very good value for money!

Rita Di Leo

I recommend this resort in Crete, the structure is new and really well maintained. The architecture is beautiful and blended with the natural colors. Rooms are comfortable and with all the needed accessories. Breakfast and dinner buffet have a lot of choices, quality is high and also vegan can be satisfied.

Sonivil “Sonia” Espinoza

The clean staff was very noisy, which makes every morning a nightmare. We come here to rest and from 7, 8, 9 am the noise from them did not stop, they talk very loudly and laugh at full volume. I think they should be more cautious because there are people who come to rest or with children like us. I feel bad because the hotel is pretty and the food was delicious, but damn , the mornings here are horrible 😞.

Dmytro Basok

This hotel offers a fantastic experience, especially for families with children, thanks to its prime location, excellent facilities, and exceptional animation team. Location and Beach: Petra Mare boasts a prime location with its own beach. The entrance to the water is flat, making it ideal for kids and adults. A picturesque promenade right next to the hotel is perfect for relaxing walks. Unfortunately, the most historical places and famous beaches laying a bit far away from a hotel. Grocery Stores: The hotel has its own grocery store with reasonable prices. Plus, there are additional grocery stores nearby within 100m where you can pick up toys, snacks, and other essentials. Rooms: We booked a family suite, expecting separate rooms. However, the suite featured a "movable wall" that only partially divided the space into two areas. It wasn’t a true separation, which might be a consideration for some families. Our room was on the roadside, which was very windy, and we experienced items being blown off the balcony multiple times. Despite this, the room was well-equipped with all necessary amenities. Bars and Drinks: The hotel offers several bars, including a pool bar and a beach bar, with a good variety of drinks. The drink quality is  good, nothing special, done of "cheaper alternative" engridients, if you're after branded cocktails, they cost between 7-8 euros at the bar. Various chilling areas throughout the hotel provide perfect spots to relax. Entertainment and Activities: There’s daily live music at the bar in the evening, various external shows, and a daily kids' disco. The animation team is incredible and deserves an own review. They are friendly and enthusiastic members who are always around, smiling, chatting with guests, and making sure everyone is having a great time. They organize daily sports activities such as water polo, beach volleyball, and darts, along with group fitness sessions like water aerobics. Cocktail games, dances, and other fun activities are also part of the daily schedule. There is a special place for a kind with a lot of activities like puzzles, board games, drawing etc. as well as a daily face paining and bouncing castles! Every evening, the animation team makes a kids disco where they are really throwing a party :) After the kids' disco, there are adult dance sessions where the talented girls from the animation team show some moves and even teach guests to dance. Their energy and enthusiasm truly enhance the holiday experience.

Yanni H

Nice hotel with everything you need. Right place for you if prefer a holiday factory. Staff maybe not as attentive as in some smaller places. Some customers look like they are unhappy, maybe cannot relax as having to look after kids. All inclusive means you will not go hungry or thirsty. Not the most authentic experience but serves the purpose well. Perfect if you have small children.

amelia d

I love julia from Poland, shes the best animator in the world. It was an honor for my children to play with julia. So so good. I hope she’s gonna be here the next year. Best wishes to all employers❤️❤️

Sebastian Żukowski

Its been second time in this hotel along with my family. Hotel is situated in very peacfull place. Variety of food. What was very important during night arrival hotel was serving cold cuts. I was very impressed with animation team "LIFE" for their show and engagement on day to day activities. Special thanks for proffesional and very enthusiastic approach for Julia, Federico, Samba,Alice, Cristina, Veronica and Max. Those guys were lead by very experience leader Salvatore. Thanks guys.

Ondřej Zavřel

The hotel is literally on the beach. Nearly all of the rooms have a beautiful view to the sea. Ground floor is very spacious with plenty of places where to rest. Hotel restaurant have big roofed terrace with 180° view to the sea. You can sit more outside or inside, as you wish. We had all inclusiv and we really enjoyed the meal and the service. In the evening there is a bar opened, also with another roofed terrace with view to the sea and also inside space with grand piano. Drinks were really good. On a lower level there is a spa and a gym. Outside the hotel there is shalow pool for kids with tobogans and other water atractions. For adults there is a spacious swimming pool with salty water and infinite edge over sea. Next to the pool is a snack bar and chill zone with ping pong. There is even an amfitheater, where concerts are arranged. And the BEACH, with a lot of sunbeds and beach bar. Beach if partly sand partly stones, there are big stones in water along the beach making it a little uncomfortable to enter the water, but its worth it, water is crystal clear and there is a little bit of sea life for those, who like snorkeling. I used to swim along the beach twice every day and I have really good time. Surroundings: Ierapetra is a small fishing town, but along the beach there are nice restaurants and souvenir shops. On the east of the hotel, there are kilometres of natural beach with almost no people, for those who need a getaway. There is something for everybody, old, young, families, couples, friends. Petra Mare hotel is a perfect spot to stay all holyday or a base camp for exploring Crete.

M K

We stayed at the Kyknos hotel for a week with 2 other families. We enjoyed our stay and would go back. Pros: 1) Staff: Majority of the staff are amazing and they all work really hard. We were impressed with their dedication. Stella in the dining hall always had a smile on her face and the staff at the pool bar was very friendly. Rooms were cleaned daily. 2) Kids Club: BIG hit for my kids and we enjoyed some quiet time at the pool while they were entertained with fun activities by very friendly staff. Especially given the heat in Creta having this Kids Club for the little one is like an oasis – what a great idea! 3) Rooms: updated, including bathrooms, and comfortable. 4) Entertainment nights: we had a good time at each of these. 5) A la carte night: we enjoyed the food and the presentation. 6) Surroundings: the resort is well kept and the plants (flowers, trees, ornamental grasses) are well kept. Cons: 1) Water in the main pool was cloudy – needs a little balance of the chemicals. 2) Some rooms are small. We were 4 and kids had a sofa bed to share which was uncomfortable. However, we ask for another room and they were each given a small bed, much more comfortable. 3) Spa area needs a remodel and needs to be cleaner. The massage was ok, the space was dirty. Other: Food: plenty and everybody can find something to eat. Beach: small beach 5 minutes away; larger, gorgeous beach 10 min walk. Malia: 20 min walk to downtown --- worth doing this one evening. Overall, good memories and would go back!

Radka Ketnerová

Very nice accommodation in a modern bungalow surrounded by a well-kept garden. Regular daily cleaning and change of towels. Helpful and friendly staff (the maitre d'hotel does a really professional job). Perfect food, rich breakfasts, a large selection of various dishes at lunch and dinner (Greek and international cuisine). The bars at the reception and by the pool offer a wide range of alcoholic and non-alcoholic drinks, cocktails, and an afternoon snack. A visit to the a la carte restaurant was also a great experience for us. There is a children's pool and a pool for swimmers, sunbeds and umbrellas available by the pools and in the gardens. Clean everywhere, I really appreciate the use of returnable drinking cups.

Jacek Łukaszewicz

Today is my last day here, and as I lie by the pool enjoying the beautiful sun, I have mixed feelings about my stay. The infrastructure is nice, and the rooms are decent. The surroundings, with lovely plants, palms, and fruit trees, create a pleasant atmosphere. The staff were also very helpful and friendly. However, the biggest disappointment was the food and drinks. Overall, while the place looks lovely, I would not recommend visiting until they seriously improve the kitchen and café. I checked the reviews and was quite shocked by the positive comments about the food. I spoke with a nearby café owner, and she mentioned that everyone from Kyknos says the same thing: lovely place, horrible food. Another issue was the smell from the toilets, likely due to poor plumbing. This odor was sometimes noticeable outdoors, from the small pool area to the end of the smaller group of buildings. It might be a temporary issue, but it persisted throughout our entire stay.

Eddie Swan

The hotel is very nice, the staff seems friendly. Coffee is the worst i've seen in the last 15 years in any hotel, whatever number of stars or part of the world. It's Jacobs instant coffee here although the staff says otherwise. It pulls an "espresso" shot in 2 seconds😅 just dumps it into your cup as soon as you press the button. It's an abomination taste wise. I'm not too picky about coffee. A Lavazza would be fine. It's such a shame that a hotel like this decided not to bother with coffee. How??? Food is made just good enough so you don't die from hunger. The water comes only from the tap, the juices are severely artificial, knock-off fanta and cola are available for your refreshment. Most of the recliners around the pool don't have umbrellas for a shade. There are only 8 umbrellas for like about 30 recliners. No beach towels are provided. As for me, it's not worth paying for your meals at the hotel. Go out, enjoy good food, it's Crete. And enjoy the hotel without food, it's nice apart from what I said about food and drinks.

lola grig

We had a wonderful 15 days in Kyknos Beach Hotel & Bungalows Everything was really nice - clean, food, close to beach, service, very polite and smiling stuff . We arrived after 10 pm to hotel but stuff cared about our dinner, we were impressed. If you have children they should definitely to visit kids club . I would like to admit and say 'thank you ' for Kostas and Nikoleta who made much fun for children. My daughter spent there all free time and backed very happy. Guys played together in board games, did face grim, sport activities. I had enough free time. Kids club is a very nice option with so friendly, active animators like Kostas and Nikoleta! I recommend this hotel for summer time

Tamara Andric

This was so lovely. I went here last year and the beach is right next to the hotel. And i want to thank andreas for always keeping us happy and entertained. The food was so great, there was nothing better to eat. The service is very decent. The rooms are very clean and the cleaning ladies always helped us. But the one thing i didnt like was that there were 2 cockroaches on the balcony. We called the cleaning ladies they were so happy to help. A little expensive but it is very lovely!!!!

Zsófia Marton

We spent one week in this beutiful hotel with all inclusive package. The rooms are simple equipped, but the beds are comfortable, the room is cleaned every day. The food is fresh, varied and tasty. The beach is just some step from the pool area, sunbeds are available both at the pool and the beach. The staff was very friendly and helpful during our stay. We arrived late night, yet they served us some warm dinner. The aminator programs brightened up our stay, we loved the minidosco and aquagym. The kids will never forget the iconic koukou move :) I am sure we will come back! Just some tips about the room: the room could use a bigger clothes dryer and some hangers for towels.

Mikhail R

We spent 10 days at the hotel with the family (two adults and one 8 year old child). All in all, it was a really nice vacation. Nevertheless, there is still room for improvement. Accordingly, I would like to address the most important points. About the location: The hotel is close to the airport and Iraklion. You can get there relatively cheaply by cab. The hotel complex is small, manageable and well maintained. As a result, the hotel was not overcrowded. We liked that a lot. About the room: The room was well equipped and clean. However, the room was very small. There are comparatively limited storage options. This surprised us somewhat for a 4-star hotel (but every country has its own standards). The air conditioning in the room was very loud. We always had to leave the air conditioning on the lowest setting at night, otherwise we couldn't sleep. What you need to know; the hotel has no elevators! This must be clear for people with walking difficulties. What I found a bit annoying; the room safes cost extra and are not digital. You have to carry the key with you. I haven't been to a hotel in years where a safe costs extra and isn't digital. About the restaurant: The choice of food is manageable but good. Generally, there is something for everyone. We particularly liked the BBQ and the desserts. With the price category, you can't expect an exquisite selection of drinks; if you want really good beer or good wine, you have to get it in the mini market. About the pool and beach area: The pool and beach area are very clean and there is plenty of space and sun loungers. The sea is incredibly beautiful and clean. The pool is not special but is sufficient. The pool bar offers drinks, snacks and ice cream at all times. What was quite annoying after a few days: The music playlist is hardly changed and after 1 - 2 hours the same songs are always playing. You should choose a longer and more varied music playlist. About the service: The service was pretty good. However, there was one thing that really upset me: the loungers were reserved by many guests before breakfast and not used for hours. We pointed out the problem to reception three times. Each time we were told that it would be taken care of and nothing happened. At some point I started bringing towels to reception by myself. This is unacceptable! I hope that the problem will be dealt with in the future. To enterteinmant: There are some daytime activities such as water polo, beach volleyball, water gymnastics, etc. We found that very good. Andreas (one of the entertainers) in particular did a really good job (We liked him a lot). The evening program was also very nice and varied. Pretty good for a "smaller hotel complex". Conclusion: The price-performance ratio is great. The smaller hotel capacity, the good food and the hotel complex make the vacation really relaxing. The problem with the reserved loungers definitely needs to be solved, it can't be a solution that bathers have to make their own places. Last the safes should be included in the price and have a digital locking function. Taking money for it and getting a key is out of date. Otherwise, we would be very happy to be able to vacation at the hotel again.

Alyson Coles

Our stay at Neptuno was amazing, we loved it here and laughed so much. Hope to be back soon ! Every single member of staff is a dream, so lovely, warm and friendly. Big up the cleaning staff, refresh rooms, towels daily and folded PJ's, so cute 🥰. Bar staff are fab remembering and anticipating your every drink. The room we had was small, but absolutely top spec. We spent very little time in our room. I would suggest some more hangers for clothes as there is not a huge amount of storage. The hotel grounds and gardens are well maintained and very pretty 😊 Food was varied and delicious every day something special. Great desserts, coffee and drinks. Giannis, one of the chefs was such a laugh, teaching us Greek most days. A special mention to Andreas from the animation team, he will keep you entertained all night and all day with his cheerful, charismatic and humourous nature.. he really goes above and beyond to make the guests feel welcome and included. Putting a massive smile on your face. From dancing, karaoke, aqua gym (I'm knackered😂) and stretching stretching stretching! Both Rita and Andreas worked so hard to keep the kids entertained and it was lovely to see the kids having such a nice time 🥰 I feel the saying 'if you have a job that you love, you will never work a day in your life' describes the staff perfectly. Be aware if you come here you will forget about all your worries back home, so prepare for some rest and relaxation!! ❤️

Alex Hart

Andreas was the highlight of our stay! Made us laugh every time we saw him :) Great food and drinks on offer in all inclusive, rooms could use improvement.

RE M

Best Hotel on the coast east of Heraklion. Beautiful park with old palm trees and a Lot of flowers, five Restaurants with good cuisine. And a perfect beach directly in front plus best beach bar with best sunset view! Many employees for many years in Service at this hotel provide best Service!

rachel hill

Firstly, big shout out to all service staff, who work exceptionally hard. The hotel complex is lovely, spacious and modern, well maintained and clean. The pool is salt water based, always ‘fresh’ when you first get in. The pool area is kept well cleaned, maintained, hosed down daily etc. public facilities are all good. Hotel offers same daily activities such as water pole/daily tournaments/aqua aerobics from the animation team. Street bar at night has a great vibe! Food is lovely, lots of choice, definitely worth a visit to the Italien, tavern and steak corner for the all inclusive offer. The steak was amazing! Tavern, great atmosphere. Drinks are chargeable in the Italien and steak corner. Location, the hotel is just outside Analipsi, there are a few bars here, sadly, not much else. If you want nightlife or shopping you need go to heronnissios. The hotel does a bus (chargeable) a taxi is 10€ each way it’s a 10-15min drive, not really walkable. We do not speak German so sometimes, although we had a lovely holiday, on occasions, staff spoke to us in German. We stayed for 10 nights, paid 36€ for a room safe (shame this is chargeable) and 70€ accommodation tax for one room (informed on check out, would be good to be advised on pending charge when checking in)

Jérémy H

My friend and I had a great time at Hotel Anissa during our one-week stay. A few disclaimers before the full review. First, as we came in late April for a week the hotel was at around 70%, which means our experience might be quite different from the full season. Although we were very lucky that the weather was perfect, continuously sunny and between 22 and 27 degrees. Second, the hotel manager graciously upgraded us to one of the newer, more premium rooms. So I cannot comment on the standard rooms. Now, the room we were provided was absolutely perfect. It was comfortable, sufficiently spacious and would have been suitable for a family of four since it offers a double bed and two superposed beds in a separate room. The AC was very effective, a dehumidifier was also provided and the sound isolation (considering we had the room just next to the breakfast area) was very good. The only noise disturbances were the neighbour from above stomping and dragging furniture, but no amount of sound isolation can fix this, it's more a matter of individual behaviour. One negative is that the WiFi isn't too great so plan to rather use your phone data if possible. The cleaning ladies did a good job daily and provided us refills of soap and else when needed. The hotel is adjacent to its private beach and near small shops. The location was a bit isolated but a bus stop was at 20min on foot with regular buses to nearby cities. Ideally get a car but it isn't mandatory. The staff in general was very welcoming. Most staff spoke English and German in addition to their native Greek, some even spoke French. Whenever I had a question, whether about the hotel or about touristic recommendations, I always found them very keen to help and pleasant. They would also remember things I mentioned several days before and would come check on me. We had however some rare rude encounters, notably at the early breakfast where the manager proceeded in explaining everything in German in fast-paced despite me answering in English and then got upset at us for failing to comply with his indications. I understand preparing the morning rush is stressful for the staff but it left a sour taste on our departure day. The hotel offers a very good variety of activities for everyone: tennis (4 courts, 2 of which are free to reserve for all-inclusive guests), minigolf, table tennis, yoga, outdoor pool, indoor heated pool, massages, private beach, etc. The food and drink options are really great and make the all-inclusive totally worth it. The various bars offer around 20 drink options all along the day and until quite late in the evening, including cocktails with and without alcohol, red and white wine, beer and soft drinks, all of them for free and without limitation as part of the all-inclusive package. For food, choices are varied though similarities start to show after a few days, but we never got tired or failed to find one or two new dishes we could try each day. Three specialty restaurants (steak house, Italian and Greek) are also available for free once a week with the all-inclusive, with the exception of drinks which are extra. But by being mindful, one can get away easily with less than 5€ per person per meal. At the spa, I was guided through the offers by Maria, who spoke great French and went out of her way to help (she even picked us at the side of the road as she drove past us walking back from a walk and gave us a lift to the hotel!). The prices are on par with what one would encounter in a regular spa. I especially recommend the Cretan massage, performed by one of the spa's chiropractors, in my case Leonidas, which I found great. Photo shoots are also provided "for free" which is nice to get souvenirs (the photos were nice imo) BUT each picture costs 13€ in digital format (unsure about the price for physical but I would assume higher). A discount if you get 20+ or 50+ photos but unless you plan on getting 6 or 7 photos max, be prepared for a spending of at least a hundred euros. All in all we had a great time and would certainly consider returning!

Ιωάννα Τσίλη

Our room was so clean and beautiful! The staff was extremely kind!

Roula Georgiou

We are very happy here. The staff are friendly, polite, happy and would do anything they can to help you with whatever you might need. Lovely people! We found the food really good too. There is so much variety and it's cooked to perfection. There are always some typical local dishes from Crete as well, which we appreciate. The hotel has a fantastic pool area, with a bar and palm trees, but if you prefer the sea like us, it is situated right at a beautiful beach.

Michal Řičánek

The hotel is really nice! The best are definitely the staff members 😜 So helpful, kind, smiling, full of energy 👍 Food was great too (the best is dinner for sure) 💯 In my opinion the pool area (swimming pool and the bar) needs some refurbishment to match the rest of the hotel and just expect a little smaller bathroom 😅 the shower is huge but the sink/toilet area is a little small … Overall great hotel

Heather Davies

Fabulous hotel, the dinner was some of the best food I’ve ever had. We had a huge room, best in the hotel for a one night stay as our original hotel was over booked. Staff were all lovely, especially Christina and Katerina and the lovely pool bar lady. Spotlessly clean everywhere Nice local touristy shops plus a cotton clothing shop with a great manager Sea was very rough and beach is steeply shelving and rocky, so not ideal if you have kids- I struggled to get out of the sea as an adult and the next day red flags were enforced. Hence the 4 star for location, but not their fault obviously!

R. B

The hotel itself and everything about it is amazing. One thing to note however is that if you are coming for a beach holiday the sea can be violent on this side of the coast and I would recommend going more south of the island if you are going specifically to only swim in the sea. The hotel has an amazing pool so if you are not too set on the sea you will not miss out of on swimming.

Rejoice Alom

I just got back from here and I'm happy to share that I had an amazing time, Alexandros was so kind and professional, no request was too much. The rest of the staff also, from the reception to the dining hall. The beautiful views and closeness to the beach, you can listen to the sea waves all day long. Thank you Adele beach hotel for your hospitality 💯

Tomasz Szarowicz

I highly recommend this hotel located in a fabulous location. When you leave the room, you enter the beach. I couldn't rate anything lower than 5 stars. The room - very large, clean, modernly furnished, very hygienic bathroom (cleaned every day by friendly service), a big plus for the terrace with a table and chairs. The food was delicious and very varied - the opportunity to eat in a lodge on the beach - an amazing experience! The pool was very clean and the sunbeds were incredibly comfortable. Everyone from the cleaning service through the reception to the manager was very professional and open to the guests. Everything we asked for was organized. I cannot forget about the pool bar whose location facing the sea moreover the cocktails and drinks served there made you feel very relaxed. It was impossible to be bored. We will definitely go back there.

Mark Bartlett

Fantastic week here with my Partner. Staff were lovely, food selection was out of this world and everywhere was clean. I forgot to mention the lovely Maria who serves at the poolside bar all day. She is so happy and helpful to everyone, a real credit to your hotel. Also the lovely lady charged with cleaning our room last week ( rm 312 ) who wished me happy birthday when she saw my birthday cards in the room. Always smiling 😃

Matuidi 75

Stayed here in July. The whole hotel is very clean, with our room cleaned daily by a lovely housekeeper. All staff were friendly and always happy to help and we enjoyed the animation. team and their daily activities (Susan and Jacob). By the end of the stay we had got used to the number of steps but we did need these to work off some of the lovely food and sangria we consumed.

Hannah Sinclair

I have just recently landed this morning from staying at blue bay hotel. I would love to begin by praising the staff. Each and every person from the bar staff, reception, restaurant, cleaners, entertainment team, men who rode the mini bus and took our luggage to the room was all outstanding . So lovely, smiley and friendly . Furthermore, A bar staff with black hair glasses around 20- the most lovely man I have ever been served by. He was so welcoming and always checked on me and my partner when we saw him around. He was so kind and great customer service ! I know many guests thought the same. Everyone smiled when here was near. ( I would love if he would know about this review). we had problems with our room (which was our airlines fault not the hotel) as they was not advertised as they looked but the staff handled the situation the best way we could have wished for. They upgraded us and made sure we was happy! And lastly the views are outstanding from the hotel, every where u go there is a sea view or a Mountain View. And the food was delicious!!! Thankyou we had a lovely stay.

Chloe Mcmillan

The best hotel I’ve ever been too! The food is out of this world I’m really fussy but the food was amazing! Staff were the most loveliest people ever, though the check out time was 11 they still made sure we were priority and made sure we still had showers etc. amazing would definitely go back !

Dario Gaite

FOOD POISONING . This resort is not "all inclusive" like it was advertised when i purchased the package. This hotel is garbage and service is horrible. Breakfast was serve until 9 am only. If I am on vacation, i want to rest. After 9 I would have to go outside to find, even a snack because they would not even supply a bag of chips. LIQUOR IS NOT INCLUDED AND WHAT THEY SELL IS FAKE LIQUOR. They only provide beer and cheap wine which it was limited as well because the bar was not open the whole day. In the room refrigerator, is not even bottles of water in the whole hotel. they only provide tap water from the faucet. PLEASE SAVE YOUR SELF MONEY AND HEADACHES . ITS CHEAPER TO RENT A VILLA OR A HOTEL ROOM WITH OUT THE "ALL INCLUSIVE" AND EAT OUTSIDE THE HOTEL EVERY DAY AND THE FOOD IS MUCH BETTER. THE FOOD IN THIS HOTEL IS REHEAT AND WHAT THEY HAVE SERVED FOR LUNCH, WILL BE SERVED FOR DINNER AS WELL IF THERE IS LEFT OVERS, THAT WHY MY SON GOT SICK. FALSE ADVERTISEMENT. PROVIDE FOR WHAT PEOPLE PAID FOR AND YOU ADVERTISED AND YOU WILL NOT HAVE UNSATISFY CUSTOMERS LIKE ME LEAVING A REVIEW LIKE THIS. WHATS FAIR IS FAIR AND PEOPLE DO NOT LIKE TO BE CHEATED. BE HONEST ABOUT IT.

Liw Kaz

Great hotel, modern decor, clean, staff very nice, private beach with free sun loungers, I highly recommend!

Bartosz Tarko

One of the Best Holidays we had. Clean room, very polite staff, great food. You have to experience it yourself.

Grzegorz Adamski

New Cactus Bay is a great hotel, clean, quiet, friendly staff, perfect location in Stalis, recommend to anyone who needs good rest in perfect conditions

Radosław Koziołek

Great place ! Tasty food, nice service, fine drinks. Clean and fully equipped rooms ;)

Allison Major

Mr room was nice , building very old and not attractive, in separate building to where food is ,

Charley Ann

Excellent family hotel in Crete! We are currently on our 2nd visit , we couldn't fault either stay. The staff are all very friendly and welcoming and can't do enough for you. The pools are perfect for children and there are quiet areas for adults to relax too. There is a variety of food in the restaurant and snack bars, plenty of choice. Would definitely recommend the hotel and hoping to return!

Richard Adam

A great, clean hotel with great staff and a good range of facilities. My particular favourite is yoga/meditation followed by a Greek coffee or home made iced tea (really is at slightly different each day) the animation team have been really good. Although all inclusive it is worth while taking a 10-12 euro taxi into a village to seek out Cretan food, often with a stunning view.

Gareth Hurst

Stayed here for 1 night due to a problem at the hotel we'd originally booked. Very modern and all staff were really friendly. Animation team are great, there's a small waterpark for the kids (just a couple of average sized pools and a splash area, but good for younger kids). Rooms very modern but probably on the smaller size, we'd struggle for room if we stayed for 1 week (2 adults 2 kids) but the kids did have a separate area so there's some privacy. Location is great in terms of being right by the beach but there's not much in the immediate area. Would definitely visit again but maybe if it was just the two of us.

Ioana Dinu

Very nice location! Good food, great atmosphere, many pools and entertainment for all family members. Very friendly and helpfull reception staff. Local Bus station 15 m away. I recommend!

Sally Wright

A lovely hotel resort with plenty of activities, the only things I would criticise is the lack of proper evening entertainment and the food could have been better, the meat dishes were very dry and a lot of olive oil in many dishes but the staff were very welcoming and efficient, the bar staff were very on it! The cocktails could have been better too

Abiramy Ockersz

This is our first time at Marina Beach Hotel and it was just a great holiday. We were given a very friendly welcome and the hotel manager is also very friendly. There is a beach where the hotel is located and there are also some shops, restaurants and supermarkets. The food was very varied and not always the same. From cold dishes to dessert, everything was indescribably delicious. The staff are very friendly and the entertainment team kept us very well entertained with daytime activities, games and evening shows. The children were well looked after and kept busy in the mini club and the mini club team were always very friendly and treated the children very well. What could be improved was the cleaning service. Unfortunately the rooms were not cleaned properly and the toilets in the lobby were not always clean. The hygiene could be a little better, otherwise I would have given 5 stars. All in all we were very happy and had a very nice holiday. We would love to come back again.

Miguel Mata Rojas

My family and I were on vacation at this wonderful hotel just last week for 8 days and 9 nights, I have to say it was the best decision to choose this hotel, the facilities are very well designed for a family holiday, the kids were very happy and very enthusiastic to participate in every single kids activities. We stayed in a bungalow, The space is alright but is quite small, anyway, the terrace is wonderful and if you organise yourself well it is just alright. The animation team for kids is incredibly nice, the young girls and the boy were always too nice to my kids. The restaurant is a top food restaurant, with an amazing variety. The access to the beach is just 3 minutes walking out of the hotel, you just need to cross one outside street. But it is just alright. We are considering going back next year or even sooner if possible. I highly recommend this hotel.

Norman Smith

Thank you, Sol Marina, for an absolutely fantastic experience. I highly recommend this resort for a family vacation in Crete. Just a short 15-minute transfer from the airport, the hotel is beautifully located on the beachfront. The premises are top-notch and offer a wide range of activities for both children and adults. My family and I thoroughly enjoyed the warm welcome from the hotel staff, who were well-organized, well-trained, and kept the hotel very tidy and friendly. We stayed in a beachfront room on the third floor, which offered a stunning view. I want to highlight the incredibly friendly staff, especially the hostess at the restaurant, the restaurant manager, and Eleni from the restaurant staff. They made this trip unforgettable. The food was cooked to perfection, and you could feel the love and dedication in every dish. For families wanting to enjoy the famed Greek hospitality combined with good food and great entertainment, this is the perfect place. During our stay, we booked a car and explored the island. The hotel's convenient location made it easy to visit Heraklion and Agios Nikolaos. Additionally, the on-site shop and surrounding shops made it easy to pick up a few souvenirs. All in all, I definitely recommend a stay at Sol Marina. Once again, thank you to the entire team for being such incredible hosts. P.S. the bear will get a,special place at home!

Stefan Nalepa

Very nice hotel in a beautiful location. The beach is about 40 meters away. The staff is very pleasant and kind. They will accommodate in any case. Thank you very much ❤️ for a great vacation. I recommend it to everyone

Paula Gregory

We had a wonderful family holiday here in July. The staff were very warm and welcoming. The food was excellent with lots of choice, including for fussy kids. Katrina was lovely! All of the staff in the restaurant welcomed us with a smile. Rooms were good and functional for what you needed. The animation team were brilliant, lots to do throughout the day for kids and adults. Big shout out to Unga Bunga who made our sons holiday! Such a lovely guy with a great sense of humour. All in all a great place to go on a fun family holiday.

Gayle Strawson

Visited for two weeks in August. The hotel is up in the mountains above Bali which makes for a peaceful environment but think a car to get around was needed unless you want to do a lot of walking/use the minibus service to get to and from Bali. The manager stelios speaks excellent English and is very welcoming and helpful and was always going out of his way to help us when we asked. His son worked in the bar and restaurant and was equally kind and helpful. All staff we met were sweet and friendly, most spoke limited English but way better than our Greek! Rooms are spacious and clean. Pool was nice and no sun lounger fights! Used the partner hotel fillion for the gym and 3 additional pools which was a 10 min drive up the hill, imagine walking it would have been pretty strenuous but there was a minibus which I think you could use if you didn't have a car. The food quality was good but being a smaller hotel the selection was smaller than other hotel buffets. However there was always at least two choices of meat dish, plus a fish or seafood dish. Pasta dish with every meal plus side dishes and salads.With fruit ice cream and cake for dessert. We found something enjoyable to eat every meal but did eat out several days too as the choices were quite repetitive. Overall we had a lovely stay and enjoyed the hotel very much as a base to explore Crete.

Jo Karp

Just got back from a short stay here . Its a really nice well designed small hotel/apartments. The staff are all very friendly and hardworking. The all- inclusive buffet has something to suit all customers . The apartments are spacious with 2 bedrooms, the lower ones also have a swim up pool. The main pool is a nice size surrounded by mountain and sea views. Its far enough away from the main strip to be peaceful but close enough to visit.

Greg Nahliuk

Transatlantic travelers or long haul travelers be advised to, hotel can cancel your reservation without any reason and options after a few months of booking(after you arranged all your flights). I assume they were just reselling accommodation for higher price because of the season. Seems this hotel care about only a money, not building good reputation and good relationships with customers. Shame on the management which don’t care about guests who ready to spend more than 20 hours on flight to come to your country.

Lord Tchort

Absolutely amazing place to stay over. Helpful, caring staff. Nice clean outdoor swimming pool surrounded by beds with umbrellas. Every meal is a Buffet consisting delicious treats. Rooms are big enough, clean. There is a fridge, cooking hob, kettle, iron, microwave, hairdryer in them. Kitchen also contained sets of glasses, plates and so on. Our upper floor room had two balconies. Ground floor rooms had extra swimming pool along garden side accessible directly from them. Its 2 mins from main road and 10mins walk from Bali Beach. There is carpark on site. Well worth of recommending even more of coming again.

Calin Ursaciuc

Overall a very good experience. Stelios is always helpful and looking after the guests. Is a relaxed atmosphere compared to bigger hotels

Slobodan Gajić

Location is on the beach, kids pool very dirty, other one small and too crowded. Food is ok you can always find something tasty a lot variety. Rooms on the ground level have mold both on curtains and walls.

Paul McIntyre

Don't come here if you want a pool stay as it's tiny and as the sea is not suitable for kids the pool is over run but them screaming all day until 9 ISH. ( Can't blame them for that). Don't expect a bed as the German guest reserve from 11ish at night with inflatables etc. And to use the sunbeds on the beach (for the resort) and extra 7 or 20 euros a day (which doesn't even have padded beds, unless you pay 20). Flight was at 11pm so for a late checkout had to pay an extra 60 euros.....

Sunny

We had a 10 days stay with our 3years old child. Unfortunately we can not agree with the stars the hotel has and would not visit it again. Positive was: - directly at the beach - silent - friendly staff - you can walk to the city in approximately 30 -40 mins - mini marked is close Negative/to improve: - all inclusive but not good quality ( almost every day the same, no fresh cooked food, juices are more Sirup and without water not to drink for us) - food is more like casino food (long time at a heating plate) - fruits taste not like in the south’s and a lot of can fruits instead of fresh and healthy ones (wouldn’t be so picky but at the homepage they highlight the food) - all inclusive drinks at the bar are with low quality (cheap alcohol) you get cheap coffee and for the better one you have to pay - sun beds at the beach must be payed - too less sunbeds at the pool, most of them are reserved by people in the early morning and nobody is there for long time. At the big pool are almost no sun umbrellas - the water in the children’s pool needs to be changed and contains a lot of chlor - playground is nice but at the slides you could not slide you stop - the hotel used just plastic cups/glasses, very unfriendly for the environment (not reusable) - they do not offer pool towels for free, you have to pay a deposit of each and money for washing them - beach contains more stones as sand - rooms could be cleaned better (we had ants and sand there)

Jakub Chrząstek

A great place for a family with children. Very good location, near the beach. The sun lounger on the beach is paid extra, but in my opinion it was fine. Otherwise I couldn't use it. This was the case in the hotel where everything was "booked" by the guest's towels :( Good quality and fresh food. Not the best restaurant, but I wasn't disappointed. The hotel rooms are of a good standard, they are clean and service can be done daily. One downside is very personal and relates to smoking. Smoking is allowed almost everywhere which conflicts with the child friendly policy.

Joe Morris

4.5 We loved this beautiful hotel, amazing pool area to relax in and on a lovely beach. The pictures didn’t do it justice in our opinion - amazing decor and ambience 😍When our arranged transfer to the airport didn’t come Mr Ionnas on reception was very quick to help us and stayed with us to ensure we were well looked after, thank you sir! The only slight disappointment was the variety in the food and drinks offered with the A/I service, definitely not to the standard we’ve had elsewhere. Friendly staff and beautiful location, the main town is walking distance :)

Miriam Ott

Nice and clean beach, really sandy and easy to access. Parking and also a bus station is directly in front, so it’s super easy to get there. We spend a whole day here since two sunbeds with a sunshade were just 7€, so it’s super affordable and worth the spend.

Amy Walker

Lovely beach, worth the 15 minute drive we did. Soft sand and plenty of open space for kiddos to play. Nice little cafe that delivers to your sunbeds, showers, toilets and changing cubicle. Plenty of parking and easy to find.

Liudas S

Set of sun-beds 8 euros only. Not overgrown.

Zoe Cheatle

Visited june, at 6 pm with family of 5. After we spent hours driving around trying to find a nice beach in the agios nikolas area that wasn't heaving with people, we decided to head the other way towards heraklion, and found this one .... loved it.. big, wide beach and all sandy, sunbeds, free parking, clean, good waves to play in. Could easily have spent a whole day here ( imagine it's busier during the day but still there's alot of space so think it would still be ok and not too cramped like many other beaches we tried ) There's a cafe and a lifeguard and a few different sections with sunbeds you can hire.

Mark Lacroix

Best beach ⛱️ close to heraklion. We've been from heraklion to Agios Nikolaos and this is by FAR the best, wide, sandy, no stones, no pebbles. Most beaches have stones when you enter the water and don't have even slope. Trust me don't go looking for best beach on this side of the island , save your time and stay on Arena. 3E for beach chairs and 3E cofee, 3,5 E for beer, decent service. Food choice is limited but you wont die starving.Free parking and also as a bonus at least for me is that you get to see planes landing as the Beach is close to heraklion airport .

Pepe Nero

I recently had the pleasure of staying at this stunning seaside hotel, and it exceeded all my expectations. The location is absolutely perfect, with breathtaking views of the crystal-clear sea from nearly every vantage point. Waking up to the sound of the waves and enjoying a morning coffee on the balcony while gazing at the endless horizon was pure bliss. The beauty of the sea is matched by the exceptional quality of the food and services offered at the hotel. The dining experience was a highlight of my stay, with a variety of fresh, delicious dishes that showcase the local cuisine. Each meal felt like a carefully curated culinary journey, with the chefs clearly putting thought and passion into every dish. Whether it was the breakfast buffet with its array of options or the evening seafood delicacies, everything was simply top-notch. Equally impressive was the service. The staff were warm, welcoming, and always ready to assist with a smile. They went above and beyond to make my stay comfortable, from offering great recommendations on local activities to ensuring every detail of my experience was perfect. In conclusion, this hotel is an idyllic retreat by the sea, offering not just stunning views but also outstanding food and service. I left feeling completely rejuvenated and can't wait to return. Highly recommended for anyone looking to experience the beauty of the sea with a touch of luxury.

Lucie Kalašová

We had a wonderful time at Peninsula Resort this June! The hotel was stunning and clean. The food was delicious and the staff was incredibly friendly and welcoming, which made our stay even more enjoyable! I would definitely love to come back again in the future. Highly recommended! :)

Sumit Kumar

View from room was amazing. And the bonus was you could also see sunrise from room balcony itself. Amazing buffet for lunch and dinner. Staff was very friendly. Bobby and Avatar were really helpful during our stay. We played tennis and spent most of the time around pools (there were 5 pools in the resort)

Jan J. de Bruijne

We, me and my family , spent 10 days at this beautiful resort. The service was great, and the host and personnel were extremely friendly and helpful. We enjoyed every moment, and every day was filled with activities. The resort and its immediate surroundings offer a wide variety of activities for all ages. The weather was wonderful and the food and the meals UNSURPASSABLE!

Daria Kunitsyna

The hotel is a really great place to stay at. We had an all-inclusive option and were fully satisfied. There are some things to consider though before going for this hotel. Among the advantages are: - Own platform at the beach from which it is possible to swim in the sea. The sunbeds are free everywhere on the hotel's territory, including the Tsimento platform. We have also tried a public beach which is just by the hotel and is easily accessible. This beach is of course not for free (10 eur for 2 sunbeds with umbrella for a day), however, the hotel is very good at explaining what is included and what is for additional charge. I was also in contact with a very helpful hotel representative before booking and was able to ask all questions in advance. - The personnel is very helpful and friendly. We got help several times with booking taxi, were allowed to check out a bit later with no additional charge and got the room upgraded for free (from mountain view to sea view). - Good variety of food and a lot of fresh fruits. Although it might be a good option to add more sea food in general and not only during the sea food evening (once a week). Otherwise, plenty of food during the day, with snacks in between breakfast, lunch and dinner, ice-cream bar and a fridge with fresh fruits available during the day. - There is a good blend of different types of guests - some younger couples, some older ones, families with kids and ones without. Overall, it felt like this hotel is a great place for everyone and is not too focused only on kids (also works for people who want calmer vacation). - The hotel is also at a proximity to Heraklion which makes it very easy to visit the city or go to Knossos. - Elevators - the territory of the hotel is not small, however, there are 2 elevators available. Yes, they are small and sometimes you have to wait. But they are in place and the walking is not too extensive. The hotel is built so that you can hide from the heat on the most paths up and down. And it is really good to have some movement after eating maybe a bit too much of delicious food. There are also some things which could be improved: - Be prepared to "book" sunbeds early in the morning (place towels, books, etc). Otherwise, you might risk not getting any. - Communication of the daily events and activities is not the best. There is a weekly schedule of events. One of them was, for example, an afternoon with live music and pizza at the bar. In fact, there was no pizza (they forgot to update the schedule from 2 weeks before) and live music was not that long as was promissed. - Animation and most of the announcements during the day are done in French (!). This also includes mostly French music. Half of the guests seem to enjoy, we did not understand a thing. It seems like the hotel is overall more oriented at French tourists and all others are a bit forgotten. - Smoking is everywhere, there are no non-smoking areas - even where the children are close by. All-in-all, we had a wonderful vacation staying at Peninsula Resort & Spa and would like to stay there again some day.

Nikos Kamitsos

My stay at Iberostar Selection Creta Marine was fantastic! The hotel is beautifully located with stunning views of the Aegean Sea. My room was spacious, clean, and offered a serene view from the balcony. The food was a highlight, with a great variety of delicious options at both the buffet and a la carte restaurants. I particularly enjoyed the fresh local dishes. The amenities, including the pools and spa, were excellent, providing plenty of relaxation and entertainment options. The staff were exceptionally friendly and attentive, always ensuring that I had everything I needed. Overall, it was a perfect vacation spot, and I highly recommend it to anyone visiting Crete.

Lana Ghvinjilia

We spent really quality time last month in this hotel. In spite of the hotel is located in the middle of unpopulated area, it suit us because it provided good privacy, calmness and relaxation. You can easily rent a car next to the hotel and go to nearby lovely town for shopping and socializing. Food was really interesting and good quality. This is family time of resort, without noisy parties or loud music. It offers kind of evening entertainment, but not too disturbingly. The really good feature this hotel has are artificially built bays which ensures water at the beaches is calm and warm, especially comfortable for families with children. There was one waitress in the main restaurant - Afroditi, with brown hair, older then others and very very helpful and welcoming. We would ask administration pass our thanks to her.

Friedrich Hayeck

Nice room in a beautiful resort BUT Lots of massive disappointments. EDIT: we’ve apparently booked some higher end room, a lot of the other rooms are pretty affordable, which might explain the clash of expectations. If you’re booking a pool villa etc and paying 600-900 a night: read this!! I honestly am not sure how the reviews for this place came together so beware and do a better prep than we did before booking this. You got to skim through a lot of reviews to get the full pic. So contrary to what I usually do, here is a full summary of the downers: • After a long journey, we arrived with no bellboy, luggage service, or anything similar. You then get to sit down in the reception area at a sticky table and self service fill out forms… but they served cold, fresh towels as well to mention a positive • First dinner: complete disappointment. Unlike, for example, the Iberostar Selection in Mallorca, the food here was more like a company cafeteria. Overall, there was little variety, and the quality was sometimes just poor. For ~8000 EUR for 9 nights, there should be more. Everything was super hectic and extremely loud. Dinner stayed below expectations throughout, think of the food you would expect in a tourist factory, that’ll give you the flavour • First day at the pool – no sunbeds available. This remained the case until the last day. You have to reserve a sunbed with a towel by 9 AM. Completely ridiculous. Most of the sunbeds stay empty but reserved throughout the day. No one from the hotel takes care of this; they have put up little signs but they remain of no consequence. Everything feels like crowd management. They should be clear about this with people upon check in, that would maybe help… • Pool bar – nice guys, but super slow, you feel like a burden when you want something. The drinks are again not in line with the price category that we paid for • Our kids, my wife, and I got a stomach bug, including two visits from the doctor (180EUR each) who said that this is currently a big problem at the hotel. We have never ever been sick as a whole family before!! Let that sink in… For us, this meant spending 5 out of 9 days in the room. Maybe they have deeper ranging issues here with cleaning / hygiene. There was a smell of feces when they watered the gardens and also in our room at times, not always, but every day a few times. Wished the hotel would have been transparent about their little pandemic once we informed them about the issue. They installed sanitation stations on our last day at least • We hence also had to eat in the room a lot. The price, quality, etc., was outrageous. I travel a lot, often at higher prices, but can easily adapt to less “luxurious” situations. I have no problem paying a lot for good food, but when I feel ripped off, it’s not a good vacation. Room service is only available through reception and requires a callback, which means you’re always waiting for a return call (great when the kids are sleeping). All in all, this is 3 stars, not 5. It is like room service is an outlier occurrence for them but 3 meals will still cost you 85 bucks, irrespective of AI or not. They ended up covering this for us but it required a few conversations. • The all-inclusive minibar is only refilled upon explicit request; not a huge deal, but still annoying. • I’m not usually anxious, but there is a fence in the marina that secures the pier towards the sea. The fence is broken in many places. We noticed when our child looked out at the sea and suddenly had half of the fence in their hand. If someone falls in at night, that’s it with the waves outside the marina. • Both children and adults slipped around the pool and in the outdoor showers because it was very slippery, both barefoot and with slippers. You need to be careful. Etc. Etc. And for the anticipated response: I spoke to reception more than I ever thought I would / wanted to. You got a lot of work to do in a lot of different places

Colin Bye

Wonderful hotel, drove from airport, it loomed up like an oasis amongst all the rocky island, once inside we were greeted with champagne & a rose for my wife. We booked a bungalow with garden view, we we driven to it in a golf buggy. Hotel is very clean , restaurant staff were very attentive & friendly. 2 pools , main one & quieter one overlooking the sea. All in all would throughly recommend this hotel, the only minus is my wife booked a massage at the spa, but due to feeling unwell had to postpone it, she still wasn't feeling well enough for rearranged date, but when we tried to get refund, we were told, no refund, and at €148, that's a big loss ,so be careful .

Lyuda Boychak

Excellent hotel, very modern, very friendly staff, good selection of food. The only problem we had was to find sun bed near main pool. People seems to leave towels early in the morning to reserve beds and leave for good few hours. But other two pools are not as busy as main pool and have a nice relaxing atmosphere.

Nia B

Had a great time here, all the staff (especially the manager who works really hard yet was always upbeat, friendly and helpful) were fantastic and the food was enjoyable. The food was lovely, I found it all to be very tasty and got to try lots of new dishes. I haven't felt that relaxed in a long time. Thank you for a great two week stay!

Anders Ingemann Nielsen

Very friendly and helpful staff. Clean and tidy. Greek food in buffet was rather good, the pasta and pizza a bit less impressive. House wines not really great, but good choice of other drinks, both with and without alcohol. A bit too few sun loungers. A bit out of town, something like 30 minutes walk. Absolutely amazing views from pool and dining areas.

Lawrence Heslop

Steep hill to reception but would have been met by staff if we had realized there was a phone to call at the bottom of the bank, as arrival was early hours . Greeted by a lovely lad who was friendly and helpful food offered on arrival but were keen to get to room . Room was standard nothing special but clean, bottle of water in fridge but anymore had to be bought from the bar also kettle and tea and coffee in room .rooms cleaned daily if u wished and replacement towels .Asked for milk during the week but were told will see what we can do but never got any. Views were amazing , seating area some furniture was tired and needed replacing. Staff were lovely. Food wasn't great for us and twice food was undercooked. On leaving handing the key over to the lady on reception we were expecting her to say , "have you had a nice holiday?" but were greeted with "have you paid your room tax?" Hotel 4 star but we would question this . Definitely for those who are fit and able with the location.

rubes markey

Had a lovely stay in the Elounda ilion hotel. Great views from the pool/bar and the bar staff were always smiling, friendly and helpful. Breakfast, lunch and dinner was delicious with a wide variety of different greek dishes as well as pizza, pasta and salads, they also great selection of desserts too. It was about a 30 minute walk to the main town of Elounda and other places you have to get by by car or taxi. Room was located well with sea views from the balcony and was very clean. The pool wasn’t too packed and it wasn’t too difficult to grab a sun lounger. Would definitely go to Elounda ilion again if in Crete definitely recommend.

Kai Prytherch

Excellent stay at the hotel for a week, lovely views! The staff are very kind and welcoming, we went half board and the food wasn't the best but it was ok, the pool bar serves amazing food for a price. I miss sitting next to the pool with an incredible view with y pint of mythos.

Jason Timmins

We really enjoyed a stay here. As the name suggests, the hotel is built to mirror the design of a traditional Greek village, with two storey buildings dotted around the site. Our room was rather basic but covered our need nicely. We found the staff to be pleasant, helpful and friendly. Our son enjoyed the swimming pools and the evening entertainment. The food was the usual self-service buffet style and we enjoyed the wide variety of items. We would recommend this hotel for families and may return in the future.

D CONWAY

Currently staying at the resort and overall have had a very positive and enjoyable stay. We had a few minor issues with our room but Eva the manager went above and beyond in listening to our issues with the room and also took the time to listen to other feedback on the rest of the resort. I really appreciate the time taken to listen to what guests have to say. The staff on site are extremely friendly always welcoming guests with a smile and the animation team put on a good show most nights. We look forward to returning in the future.

Croitor Valeria

The service was amazing! The staff on the resort were pleasant, friendly & would go out of their way to make sure you had a good experience. The resort was kept clean, rooms are clean and staff were constantly fixing things. The buffet was good, especially the lunch and dinner service. Lots of options. Drinks were good. The nightly entertainment was good. Only cons: was the rocks in the water!

Clara Coru

We had a great dinner at the La Pergola tavern ! The food was delicious and beautifully served. The staff was welcoming, kind and made the evening even more special. We recommend 100% and will definitely come back !

Danielle Fox

Very beautiful and comfortable hotel. The rooms are all separate and it really is like a little village. All of the staff were friendly, helpful and spoke good English. Every area of the village is kept clean and well stocked, especially bathroom facilities and dining areas. Good variety of food options, even as a picky eater, I was able to have a substantial meal 3 times a day as well as snacks through out. The beach was also lovely, well maintained and clean.

Vojtěch Jasný

I felt we got very good value for our money spending our week long vacation here. The staff were very nice and hospitable, the food definitely above average for the price category. The animation team did a great job entertaining our kids (8 and 10 y/o) with their daily events, especially the disco. We very much enjoyed the privacy of the hotel beach as well as the pool. At any time we could get drinks and small snacks from the bar. Initially we had some issues with the AC in our room, but those were quickly resolved. The rooms are not the shiniest to be sure, but you won't be spending that much time in them anyway, so we didn't find that to be a big deal. I would definitely recommend this hotel for a family vacation.

Hannah Willcox

Absolute gem of a hotel. Hidden away and far from the crowds. Beach side hotel. Secluded location. Fabulous pool. Delicious food. Great service. Rooms were a bit disappointing and very hot! Air conditioning on but set so couldn't change which made the room uncomfortable. Bathroom quite basic however, the rest of the hotel was fantastic. Staff were wonderful. All inclusive with free use of pedalo and kayak when not too windy.

Jordan Mark

Review of Mali Palace Hotel: My wife and I recently chose Mali Palace Hotel as the destination for our honeymoon, and it turned out to be a perfect choice for us. This small and intimate hotel offers amazing facilities, with a beautiful beach right outside our doorstep, creating a serene and romantic atmosphere that set the tone for an unforgettable stay. One of the highlights of our experience at Mali Palace Hotel was the exceptional food and drink offerings. The culinary delights served at the hotel were nothing short of excellent, with a diverse menu that catered to all tastes. Whether we were enjoying a romantic dinner by the beach or sipping cocktails at the bar, every meal was a delightful experience that added to the magic of our honeymoon. We had a massage it was so perfect and relaxing I think my wife is going to make me book one every week now , Beyond the luxurious amenities and stunning location, what truly made our stay special was the warm and friendly staff at Mali Palace Hotel. From the moment we arrived, we were greeted with genuine hospitality and attentiveness that made us feel truly welcomed and cared for throughout our stay. Their dedication to ensuring our comfort and satisfaction went above and beyond our expectations, making our honeymoon even more memorable. As we reflect on our time at Mali Palace Hotel, we are already looking forward to returning in the future. The hotel's charm, impeccable service, and idyllic setting have left a lasting impression on us, and we cannot thank the staff enough for making our honeymoon truly perfect. If you are seeking a romantic and intimate getaway, Mali Palace Hotel is the ideal choice that promises an unforgettable experience.

Bledar Jonuzaj

Simply perfect, apart the room, i don't know if it's only ours but we were in three 2 adults and a child, and instead of a matrimonial bed there were 2 single beds united, and was uncomfortable. The rest was perfect. A 9+

Luke Sobey

We have just spent 14 nights at Grecotel Meli Palace and have had a fantastic holiday. As we have children of 7 and 5 we spent the majority of our holiday at the hotel. The location is really good and is very quiet. There is a beach at the hotel which has sun loungers on it for hotel guests. The beach is not private but it felt so as we only saw hotel guests using it. Nice little snorkelling spot also and there is a little island you can snorkel around. Felt very safe and there are also lifeguards on the beach. We spent a lot of time around the pool, which the kids loved. Again this is life guarded and is a good size for swimming. Lifeguards were very friendly and helpful. Rooms are pretty basic but very clean and comfortable. We had a family room which was perfect for 2 adults and 2 children. Food was amazing and quality very good. Set times for breakfast, lunch and dinner and there was also food available outside of these times at the outside bar. Service for drinks during meals was very good and staff were really friendly and accommodating. Natalia was one of our waitresses who was very very good. As a whole the staff at Grecotel Meli Palace are brilliant. Very professional and helpful. We could not fault them. The Entertainment team really helped make our holiday as our girls loved going to the kids club. The staff Vali, Simona, Kaiza, Eli and Maria really went above and beyond to make the experience really special and exciting. They provided some great activities for the children and worked late to run a kids disco 6 nights a week which was a particular highlight for our children. Eli and Simona also worked hard to provide activities for the adults to participate in during the day. There were also evening shows for adults which were all really entertaining. This really is a great place to stay and is made extra special by the high quality professional staff.

Mark Folk

Very friendly and helpful staff , really can see team work 👍. Staff cleaning swimming pool every single day . Very tasty food , every day they make a something different , especially deserts ( sweets ) . Rooms comfortable as well . Big thanks all staff and owners as well , can see everyone work hard for do our holidays best as possible. Definitely stopping on the SILVER BEACH HOTEL at next holiday. Thank you guys 🤝.

Manuela Buculei Stefan

The complex has several buildings with a few rooms each, so you don't feel crowded. The sea view rooms are right on the beach, those on the ground floor don't even need to use the door to get to. The extremely nice staff, Claudia and Eleni from the Beach bar, Maria from the reception and those from the kitchen, I apologize for not remembering the name of the lady (Stavra?) who was particularly attentive to my needs. The rooms are clean, very large, nicely furnished. Good, varied food and acceptable drinks included. The musical evening was a pleasant surprise, don't miss it. There are free sunbeds and umbrellas on the beach, and you can ask for beach towels from the Beach Bar. Those who rent cars have a parking lot available. The others can take the bus to Chania, the station is close to the hotel. Don't be scared by the few steps you have to take through thick vegetation, its safe place and it's a pleasure to listen to the birds while crossing it. Thank you all for a pleasant holiday.

Ottavio Baldi

We had a wonderful time (2 weeks) at Silver Beach and we recommend it without hesitation. Super friendly and caring staff, excellent facilities, good food, attention to details and ideal for any age / stage in life (we were a family of 4 with little kids). Thank you Silver Beach for hosting and taking care of us!

Bill Munny

Comfortable rooms. Very good service and cleaning. Hotel right beside coastline. Beach partly sandy with avarage rocks entering the sea. Diveristy of meals, everyday different fresh fish, even octopus and shrimps. Two pools. Pool bar available. Nearby car rental, few taverns and pharmacy shop.

tomasz j

I have been traveling all my life, but I must say that I found one of the nicest places so far. The hotel is just perfect. Very clean, excellent food, fantastic service(Eleni in the pool bar:-) and could not ask for better location, far away from the crowds but also so close to the "action places". You got to talk to managers and even the executive chef is around during dinners to talk to the guests. Everyone seems to work together like well oiled machine and they are all very nice to the guest. I wish that all the guests were also so nice, but pitty they are not. Hotel has great and very clean even though is few step away from a lovely beach. I wish to keep the place as a secret for my self but they deserve to say to the public that THEY ARE THE BEST.

Anton Mastrakov

We stayed at this hotel in August and were deeply impressed! The rooms are very comfortable, stylish, and impeccably clean—you feel right at home. The staff is always friendly and ready to help at any moment. The hotel's cuisine is delightful—everything is incredibly tasty and diverse, with something for everyone. And the desserts… it's hard to resist! The hotel grounds are well-maintained, the pools (there are three!) are amazing, and the location is simply perfect. There’s everything you need for a great vacation. The evening entertainment is top-notch, with something new every night. The beach is just a few steps away, so you can easily alternate between the sea and the pool. We’ll definitely return and recommend this hotel to all our friends!

Linsey Whitelaw

From the moment you walk in the door, this hotel has a calm and relaxing welcome to offer. We usually arrive very late in the evening due to flight times, check in is simple and easy, we have only stayed in a superior room so once upstairs there is a fridge with an array of drinks for you to choose from, along with a simple charcuterie if you are hungry. This was our 3rd visit to this hotel, 3 years in a row, so it’s like coming home now. The staff are friendly and look after us very well. We go on an all inclusive basis, and the variety of dishes to choose from is superb in the dining room. They give a lot of attention to their diners in a non-intrusive way, it is highly commendable. Throughout the day there is a food bar for snacks, which again has a good menu. From 10.30am in the main pool area, the bar opens and stays open till late, with servers constantly back and forth all day. There are another 2 bars on site but this is the one we prefer to be around, where we do the majority of our sunbathing (there are another 2 pools on site). They have an eclectic mix of entertainment, which reflects the feel of the hotel itself and you can really find yourself sometimes, depending on you of course, but for all these reasons we will keep coming back to this fabulous hotel.

Анна Минаева

We recently stayed at this hotel and were absolutely thrilled! The rooms are so cozy and well-designed, you just don’t want to leave. Everything is spotless, comfortable, and stylish. The staff is incredible—always smiling and ready to help with anything. The food and drinks are a real gastronomic delight, everything is so delicious that it's hard to stop. The hotel grounds are meticulously maintained, and the location is just perfect. And the pools—what a dream! Gorgeous spots for photos, where you can enjoy amazing cocktails or fresh-brewed coffee in the morning. The hotel has everything you need for a perfect vacation: a modern gym, a chic shop with great souvenirs and essentials. Every detail here is well thought out: from the design and guest compliments to the unique fragrance that fills the hotel and creates a special atmosphere. The evening entertainment here is just on fire: live bands, electric violin, open-air movies—everything is top-notch! A special shout-out to the hotel’s app. Booking dinner, reserving the gym or yoga classes, checking out the evening’s program, or getting tips on what to see on the island—it’s all just a few taps away. Not just convenient, but an absolute pleasure! The sea is just a few steps away, so you can easily switch from poolside to beachside. We’ll definitely be back and will recommend this hotel to all our friends!

James Stevens

Beautiful, Chic hotel. Super friendly and welcoming staff. Amazing, fresh food for every meal, including plenty of vegetarian options and some vegan too. They offer all the plant based milks for breakfast and coffees all day. A really chilled vibe throughout the whole complex, very clean everywhere and nothing is too much trouble for the lovely staff. Highly recommend the Spa for their body scrub and massage treatments. The Spa manager Katerina is delightful. Decent gym, small but well equipped (make sure to book your time slot in advance). The yoga instructor was really lovely and a great teacher, I recommend checking out her classes to complete your relaxation. I hope I can return to this delightful escape from reality soon!

Luke Wright

The Syntopia Hotel is a haven of deep relaxation, exquisite design, and impeccable service. From the moment you arrive, you're greeted with a distinct aroma and a warm welcome from the friendly staff, instantly transporting you to a paradise-like experience. I had a 10/10 stay here with my wife and would highly recommend this place to anyone. While I've loved every aspect of the hotel, a few areas stood out to me: Design The design of this hotel is exceptional. Every space has been thoughtfully crafted for your enjoyment. Each time you turn a corner, you discover a new charm that you hadn't noticed before. Whoever is behind the design deserves a raise! Food Wow! The buffet-style, all-inclusive dining was incredible. They feature different themed nights (the Indonesian night was my favorite), and each time you sit down, it feels like you're dining in a luxury restaurant. Staff The staff here are genuinely friendly and seem to truly enjoy their work. Kudos to management for cultivating such a great team—it's clear they treat their employees well. Music This might be my favorite part of the Syntopia experience. The music perfectly complements the atmosphere, enhancing the overall vibe. I would love to find their playlist; I’ve enjoyed it every time I’ve been by the pool. Well done, Syntopia! Thank you for an unforgettable week.

Jenny Baker

Spotlessly clean modern hotel. We had a slight issue when we arrived with our room. Andreas the Manager was extremely helpful and went out of his way to resolve and ensure the rest of our stay was perfect. The suite rooms are spacious & modern. Rooms cleaned to a high standard. Pool is huge , large shallow area for younger ones also. Water park is great and the smaller one for the younger children. Pool and surrounding area is kept very clean. Food as expected for an all inclusive. The lunch is very nice and has a good variety of fresh salads. Pizza, Gyro and burger station available all afternoon near the pool which is handy if you don’t want to move from the pool area. Evening entertainment every night, 3 different areas (main entertainment for younger ones, a quieter spacious bar upstairs to play cards etc with sport on TV, or outside bar area also with music), so plenty of choice. We would definitely recommend.

Natalie Palmieri

Lovely hotel, just back from a week's holiday with my family. The rooms were a bit on the small side with not much storage but we managed. Great food, pool, activities if you want to join in and staff all very helpful and friendly.

Carina Borg

We spent almost a week at the Atlantic Resort and it was lovely. We had a beautiful room in a bungalow overlooking the sea. It was kept very clean, towels were changed daily. Pool area was also kept very clean, the food as an all inclusive was high quality both lunch and dinner. Lots of entertainment for children even in the evening. If I had to really mention anything, I would just recommend getting a proper coffee machine for fresh coffee as opposed to the an automatic coffee maker. We are definitely planning on returning next year!

Mona Eriksson

Had an amazing stay! Wonderful hotel with amazing views and lovely pool and beach. The food was good and both good variety. Recommend! The only downside is that we only stayed for a week, should have stayed longer!

Sigridur Mogensen

Amazing hotel set in a beautiful beach. The Greek restaurant was especially good and the orange cake amazing. All inclusive means more relaxing as you don’t need to arrange anything. Swimming pools great and lots to do for kids. Highly recommend🤍🇬🇷

Christos Chatzimladis

Very good Hotel, with professional stuff. We was all happy to stay and to use the hospitality of the people who works there.

Adrian Petrescu

A bad hotel. This is not a real 4 starts . Bad internet over wifi. Also the room are not ok.

Robert Tatai

This hotel is horrible. Back to the ‘80s!

Linette Dambon

Genial

Sabrina Solmon

Very disappointed with the rooms...a dormitory hotel...the rooms are not clean...very poorly maintained...uncomfortable beds worthy of a prison...very dilapidated...having traveled quite a bit my family and for me the first time that we are so disappointed with a hotel especially in relation to Marmara... we did not have the choice of the hotel in relation to the travel agency (all the French being grouped within of this establishment) but really very disappointed hotel to completely redo!!!! The disgusting drinks!!!! From the fleet!!!! We are really making fun of the world! However, thank you to the staff who are trying to adapt with the new restrictions! I would in no way recommend this establishment in terms of the food...the room...the service...not worthy of a 4 star!

Morgane Da Silva Lucas

The location is great. The beach is just down the road. The service at the restaurant and the different bars were very kind and always smiling. One of the receptionists was slightly rude but did not pay too much attention to her. Our bedroom was very spacious for a family of 4. Our shower was weird... there was no holder to hand the shower head. You have to hold it while rinsing your hair. The hotel was recently refurbished, so there are various areas in the hotel where the ground is not level. Lots at steps in the restaurant, too. Also, there is a blue neon around the balconies. Only goes off at 00h30 automatically for everyone. It's really unnecessary.

Jiri Stebel

Amazing food, very nice and clean rooms. Friendly reception staff, always smiling. Maybe too strict opening hours of bars. You need to go a few (200) meters to reach the nearest beach. The beach had a lot of water activities, it was fun! The area around the resort has everything you need, shops cars rentals and even a small emergency room. This place is great for a family vacation, friendly animators are taking care of the fun not only at the pool. We enjoyed staying at Atali!

Bob W.

We had an excellent family vacation here this summer. The staff was very professional across the board, around the pool, etc. Food and drink was very plentiful, especially the greek pastries, olives, ouzo drinks, beer. The outdoor eating area was excellent. My only knock is that the hotel has no beach area reserved, so all inclusive does not include the beach. You have to rent chairs from another hotel or restaurant. Still, very fun times.

Nikol

This is an amazing place to stay. From the minute you arrive you are treated like royalty. We stayed for 1 week in a standard room in the main building with a view over the sea and a spacious balcony. The room was extremely comfortable with a large, high-quality bed. The dinner buffet was to die for. Last day the hotel gave us the chance to stay till the departure time which was at 18:00. Thank you so much for your kindness!!!

l1tva

We stayed 7 nights at this hotel, for a price which is totally not worth it. We booked a room with a sea view, however it was on the top floor and there are no lifts. Food is tasteless and same everyday , you could even tell which tray contains what food. €2.5 for a glass of fresh squeezed orange juice on a all inclusive deal. Beer, wine and other drinks has no or low alcohol , after couple days we just went to eat at local restaurants. Room was old , no shampoo, no pool towels , had to bring your own for sunbeds. Air conditioner wasnt working properly. Animators mostly speaks french and are addressed to french people. There were no snacks between meals only a premade sandwich with ham and cheese. Overall you could get a 5* hotel for similar or even lower price, wouldn’t recommend.

Patrick

Very nice people! After you have been away to the beach or some nice cities nearby, the owners always are happy to see you! The rooms are exactly what you need, with a nice refrigerator. The pool is very nice. Not too busy and a comfortable temperature to cool off. The chef makes good food and also has a big passion for cooking, very nice!! All in all, very nice!

A Nassar

The place is fantastic, run by a delightful family. The spotless rooms and exceptional service made my stay wonderful. The charming terrace with greenery was perfect for relaxing. Ideally located near the town center, with a handy supermarket next door, the walk to the beach was enchanting, I saw lemon, fig, and carob trees which was pretty cool.

Suzanne Otten

Stayed in this perfect appartment for 14 days. It is located on a busy road but you don't notice anything. The beach and shops are 10 to 15 minutes' walk away. Since 2023 it has been taken over by a young couple, who are doing an insane job. Customer-friendliness at its best! On Thursday evening, they always have a BBQ with live entertainment, highly recommended! The food is all homemade and the atmosphere is fantastic. Thanks for everything Efi!

Ruben van den Brink

We stayed here for 14 nights. It's near perfect. The location is great, only a 10 minute walk to Stalis center. The only downside of the location that the hotel sits next tot a busy road, when you close the doors and windows the noise is almost gone. The bar and swimming pool are great too, good food and drinks and the pool size is perfect for the amount of people that use it. The room is great too, the beds are not the nicest but we still slept great. Airconditioning is pay-per-day, I would expect free airconditioning in a warm country like this. It was clear upfront that it would not be free so it's not a problem for us. More cutlery, plates and pans would be nice. Please rent a car and explore this amazing island! We went to: Samaria gorge, matala beach, agia nikolaos and some random beaches.

Peter

Had the best time here upto now. Very nice family run bar with Anna Alex and llir would definitely recommend this place. Don’t get me wrong the rooms are basic but clean. The cleaner does a very good job also. We are here for another 5 days (2weeks total ) the other couples staying here are also great to get on with so I can’t complain about anything here 👍.

Peter PLESKO

A wonderful simple small resort with great staff, rooms clean and in good condition, food less diverse but still very tasty and we didn't feel like we were missing anything, the pools were great, there were always free sunbeds by the pool and by the sea, the village is close, the beach is awesome. Only minus is the distance from the airport, but it was not so terrible. Thank you to the Mare Monte Beach Hotel team for a wonderful stay. We got what we expected for 100%.

¿ ?

Good hotel with nice service, the staff are always warm and welcoming, room cleaned daily and the food is decent with different theme each day! The location with the beach is a plus too. would come back again for sure!

Eli B

We had all inclusive stay. The service in the restaurant was very good. The food was good- plenty of options. They also have all day bar on the pool with snacks, juice and fruits. Tap water had very bad taste so we had to buy it. Kids had pastas daily so easy to make them happy. Rooms were cleaned daily- very satisfied. I would have liked the toilet to have newer plastic supports- they were too used. They only offered a liquid soap (hand and body) no shampoo or other fancier items. Hair drier is available in the room. They offered pool/beach towels that could be changed anytime. They have animation programs in french during the day and evening. The beach is clean with fine sand. It’s pool was also clean. They have kids small pool perfect for little ones. Sun-beds are sufficient.

Marie Wegmann

I saw little bucks in my cornflakes and informed the waiter about it. I kept checking from then on and found them each time. So I went to the waiter again and he told me, that it was my problem. I don’t think, that they will solve this problem. I am really disappointed!

Ivan H.

The hotel met our expectations, the advantages include: friendly staff, Mr. Vasilis is the king 🙂 Varied selection for breakfast, lunch, dinner. Friendly staff at the reception, I appreciate the great willingness to go above and beyond the call of duty. Rooms maintained daily, clean, welcome bottle of local wine + bowl of fruit. Hotel by the beach. Plenty of sunbeds on the beach + by the pool. It is a short walk to the next village, there are shops, restaurants and services for exploring Crete. Water sports by the hotel. The hotel offers massages. For improvement - the menu at the day bar by the pool could be granita, frappe, iced coffee, fruit... Thank you for the great service and nice environment during our vacation

tom brazil

Awful hotel . Bathroom had mold and no shower curtain so the bathroom was always soaking wet . AC didnt work at all yet was still told we had to pay despite reporting it as not working twice. Staff very rude especially the person who i think was the manager and a lot of the rules regarding drinks and food just seem made up on the spot. However the overall hotel is nice the pools are big and the water slides were fun and its in a good location. would not go again though.

Bessie - Vasiliki Broussalis

I take no joy in writing negative reviews about businesses. However, when I am swindled out of hundreds of dollars, I believe I must let other people be aware of my experience. We had a booking at this hotel August 6-8, 2024. I arrived and left the hotel within two hours. Upon arrival, the check-in process was chaotic. There was only one person working at the reception and it was a lot of traffic for one hotel. I witnessed the receptionist charge people for air conditioning, kettle usage etc. I have never experienced this before. We were brought to our room and it was very disappointing. It was dated (which is okay), and not that clean (see pictures of crusty TV remote, ants in room, spider webs on windows etc). The room was hot. The receptionist told me she would return in five minutes to turn on the Ac because they have to turn it on with a key! We waited an hour in the heat. There were other guests enjoying the pool and we could hear them despite closed windows and doors (AC was on at this point). We asked for a room upgrade. We offered to pay. There was no other rooms available. We are business owners so we tried to offer four different solutions to the receptionist but all were rejected. We were told we could not get refunded because the owner who had final say was on vacation, then we were told the accounting department was closed for the day. It was essentially terrible service due to poor management. If you are going to have a single person doing the work, you need to give them some discretion to make decisions. We had the all inclusive package but it was very restrictive in times to consume and items to consume. Too many rules for me. It is either all inclusive or it isnt. Cannot comment on the food as I had none. We were not allowed to check out as we left before the official check out date. This is unheard of to me. No receipts issued, no proof probably to cover themselves and not provide any sort of refund. They kept telling us it is our choice to leave and it was but why can I not have an invoice as proof? We have yet to hear from them in any way but it is fine. That is all you need to know. A business's worth is shown in how it treats clients when there is an issue. The pools looked nice and the location was good. But if a hotel offers bad service and mediocre policies, you should avoid them.

Aneta Karlo

Great location ,nice modern rooms , lovely reception and cleaning staff, shame that restaurant staff and manager ruined all by being miserable not welcome you and rude, all waiters feel like they are working under the manager pressure . Food was ok but not the best sometimes was even cold , lack of entertainment but you are in Malia so you have to go out for it. Big minus for not having any all inclusive cocktails other than wine and beer ,raki(the board with cocktails advertised but not put any price so u think is in all inclusive option but they will charge you ), no soft juices only vender machine with sparkling drinks .

Rūta Padvelskytė

Not what you would expect a 4 star hotel to be like. First of all, the apartment felt like it was just refurbished as it had piles of construction dust in the corner. Walls were empty, old furniture, no bathroom shelves, no shower curtain, no power sockets by the bed. It also smelled like chlorine and bleach so we had to keep the windows open and there was no mosquito mesh. There was also no sound isolation whatsoever so if you’re a light sleeper, you’ll have trouble sleeping as some mornings hotel workers started construction work as early as 7am. There were also no “do not disturb” signs so if you didn’t want your room cleaned you had no choice. The good thing was that apartment was very spacious and had a private balcony with a nice view. Another thing worth mentioning was the dining area. The food wasn’t bad, but there were so many strange made-up rules that made us feel constantly tense. It felt more like an army than a holiday retreat. Also when half-board, you can’t get any drinks or even water with your dinner, only at breakfast. Not a huge loss tho, as all the drinks tasted like chlorine and the coffee was just terrible! However the worst thing was that you could feel and see how tense and stressed all the staff was. There was this one manager who was just walking around and watching everybody work, pointing to an empty dishes and bossing everyone around even though all the staff was working so hard and were so nice and friendly. We hated that our plates were taken away with the last bite, basically while we were still chewing our food but it felt like the staff was pressured to do so by the manager so we didn’t say anything. Overall it was okay for a price we paid as we got a cheap last-minute vacation and we didn’t spend much time in the hotel area anyway, but I would rather choose something different next time. Also, it’s a 4 star hotel, so keep in mind that you’ll have to pay additional 7€ tax per night that becomes a whole 49€ a week. Good things: beautiful surroundings, stunning plants, food variety, tasty ice-cream, friendly staff, good location, nice view, cute cats, quiet in the evening.

Daniel

We booked 1 week vacation here in september 2022 with half board. This is a hotel apartment and the hotel room was very nice, spacious and cleaned daily by staff who provide plenty of towels and do a good job overall. We had a mini fridge in our room and the aircon worked very well. We had a private pool with our room but they also had 2 adult pools plus a kids pool with slides all were great. Hotel was quiet on a night, no noise and well lit. Foods here is okay, standardised buffet but we ate out mostly anyways. All the staff here were friendly and accommodating. It is just a 5 - 10 mins walk to the beach and it's about 15mins to the bus station if wanting to travel to Heraklion and Aghios Nikolaos. There are many supermarkets, restaurants, bars/clubs on the main street, which are open until the early hours of the morning. We had a great time here and would recommend this place to anyone wanting to visit malia and be close to the beach and not far from the nightlife.

Daniel Dušák

Rating: 4,6 stars from 5 We stayed at the resort for a week, we lived in the sun village. The distance from the resort is about 300m, from the beach about 500m. The location led through a small road. Location: Sun Village, perfect for a couple, we were away from the noise of the hotel. It has its own small pool. However, you won't find any bar or food here, you have to go to the hotel for it. Staff: He spoke both English and German, which I found adequate. We had no problem with the staff, I have to highlight the staff at the beach bar, very friendly and prompt. Food: The food menu was varied, the only thing I give negative points to was the lunches/dinners. By the end of the stay, all the food was more salty than needed. The bars by the pool or the beach also had a large selection of alcohol, which was not bad. Beach: It was groomed and nice, the sea was also nice and without garbage. Other: You can play mini golf, rent a car or play beach sports at the hotel. Room in sun village: cleaned every day and very nice room. There is no minibar and the hotel only gives you 2 waters on arrival, then you still have to buy them yourself / or take them from the bar

Robert Hogye

Perfect personell, very nice food and the hotel environment. Need to mention also the animators crew, superb care all the time. Malia is a lovely city, and during the night you have all the entertainemnt you can imagine.

Diana Ismailov-kyysmaa

Just paseed by,coz no free rooms,but hotel looked so classy,staff were friendly,outside hotel clean and just the place where would enjoy holiday 100%.sad that didnt got any room and needed to use other hotel.

Adam Dudak

A nice place with a great service to have a good family vacation. Whilst not perfect, it definitely is a solid option.

Luca Ecari

We were in the new ‘bungalow’ side of the complex: really nice and in good standing. The park in the property is amazing and very well tended to. Services are not top notch (especially in terms of friendliness) though if everything works you will probably only meet the waiters at the restaurant. Location is nice, at walking distance from Malia, with a catch regarding the sea: there is a private beach, that is unfortunately very often plagued by myriads of algae due to winds, currents and conformation of the shore which is almost completely covered by rocks. Water is nice when winds and current die down, but it’s usually better a 100 m further from there, with less currents, algae and rocks.

Eva Goedemoed

My partner and I had an amazing stay at Sunset Boutique Hotel and Spa. From the moment we arrived, everything was perfect. The hotel is beautiful, with a peaceful atmosphere that made us feel relaxed right away. The staff were outstanding and went out of their way to make our stay special. One day, when all the pool beds were taken but hardly anyone was around, the staff kindly offered us the lounge beds usually reserved for rooms with private pools. This thoughtful gesture allowed us to enjoy a relaxing day by the pool, and we really appreciated it. Our room was clean and comfortable, and the spa was a great place to relax. Overall, our stay at Sunset Boutique Hotel and Spa was fantastic. The excellent service, lovely surroundings, and little extras made our visit unforgettable. We can't wait to come back!

Shauna DeHora

My friend and I stayed in the sunset hotel for 10days! We were overwhelmed with how beautiful the hotel itself was! Our swim up room was gorgeous and the staff were extremely helpful, friendly and welcoming! Stella the receptionist was so delightful we always had lovely chats with her throughout our stay! She made sure we were happy and had everything we needed any time we saw her! Alexandra who worked at the bar and restaurant was the most lovely girl! She also made the best cocktails I have ever had! We ended up going for drinks with her on our last night because we were going to miss her so much! The hotel, staff and location is amazing and we will definitely be back!

Sophie Weston

The hotel is lovely. We stayed for a week in a room with a private hot tub which was very modern and comfortable. The view from the balcony and hot tub was unbelievable. The pool area is very relaxing with quick access to food and drinks should you want it. The food options for breakfast and dinner were fresh, especially the fruit which was lovely, and there was enough variety for the food to not get boring, as well as enough staples for there to something for everyone. The cocktails and lunch options are also very nice and worth paying for. The staff of the hotel work really hard and make your time as enjoyable as possible. All in all definitely worth visiting Bali itself (as the area is also beautiful) and staying at this hotel.

R Vaughan

Also reviewed for TripAdvisor - so this may pop up here too - however the hotel is worth writing both reviews so that as a business it can keep going because we selfishly want to go back again. The hotel is in a fantastic location and there are a lot of local and regional activities that can entertain you if you can drag yourselves away from the pool and the excellent food at the hotel. The staff are very friendly and welcoming and the hotel has quite a few amenities that can make your stay even better. We went as a couple but saw families there as well. During high season in August, it never felt too crowded even during meal times as there is plenty of seating. That said, we recommend going to breakfast earlier (breakfast is from 8-10am), you will find it quieter and you can get a head start on your day before the heat increases, and going to dinner later as it is quieter from 8.30pm onwards (dinner is from 7-9pm). We would sit and have a drink and a chat in the bar then move over to the restaurant side after the families had finished. Our room came with its own private pool, which had a lot of advantages as you could swim whenever you wished. The rooms with a shared swim up pool and the main pool close at 7pm.

Raimonda Norvaišaitė

We were at the hotel in July. Everything was good, maybe sometimes I wanted more variety of food. But the bartender Kostas was the best bartender in all of Crete, very tasty and beautiful cocktails.