4 Star Crete Holidays

lea

The rooms are furnished in typical Greek style. The rooms are equipped with new towels every day. As our room was not directly at the reception, we hardly noticed any of the parties at night. It would have been better if the staff had given notice or hung something out so that the hotel guests would know. When we had dinner while there was a party, it was always very amusing and nice to watch. The staff is very polite, courteous and friendly. For breakfast there is a small buffet and fruit and meat platters are served extra. The food was delicious and also typical Greek cuisine. Next to them were geese, which, if you asked nicely, you could put the food bucket. The cats that the staff took care of were our personal highlight. Everything is lovingly cared for and designed. This place has a special charm. We would come back every time!

Zsuzsanna Baumgartner

About our holiday story: we have booked a hotel in January 2024 for 4 of us in the family (including a 70 years old elderly lady) and 3 days before our departure we got an email our booking is cancelled. The agent rushed us to accept 2 separated hotels, one of them was this hotel, better than nothing, we agreed, due we checked the reviews and the hotel star rating. Outside the environment is beautiful, colorful, picturesque but inside the rooms especially the cheaper ones is a nightmare - uncomfortable - dark - dirty - neglected accommodation. I understand there is difference between rooms price and size wise but cleaning and maintaining a room should be only physical work. I would say, this place should be more famous - popular as a turist attraction /experience, wedding - cooking venue or museum then a 4*hotel. Who is looking for a Traditional Greek Village style holiday, this place is perfect with the most expensive room but if someone is after a comfortable - modern - 21st century holiday avoid this place. Sorry about it.....

S. Omar Cosmetorres

Hello Fellow Travelers! This is a summary of my stay in Arolithos Cretan Village. I was looking forward to my stay there. My family is Cretan, and I spend a lot of time in their villages. At first impression the Hotel grounds are very taken care of and gives you the calm sensation of an old school village. The pool was clean and very pretty, and the clerk at the office was nice. However, when we arrived at the room, the entire atmosphere changed. I do understand that the owners want to make the experience feel like old school village living, however village living is NOT dirty living. The carpets on the floor were very stained, dusty and dirty, there was only one working light in the room. The other two lights were broken. We needed to request pillows. There was only one very thin pillow per bed. The shower head wall holder was broken, the shower curtain was falling off and molded and the bottom, additionally there's no ventilation in the bathroom, the bed mattresses were stained and one of the bed frames was broken. The refrigerator has a leak on the floor. There is no wifi in the rooms if you need to connect. The balcony was very dirty and full of bees and wasps that will pile up by the A/C water discharge. There were so many insects that it was not possible to sit outside without being stung by bees or big red wasps. We notified the desk about the lights and pillows. They gave us pillows but didn't fix the lights. On a more positive note, the restaurant has a nice view and pretty good food. Tables are located under trees, so you have to watch out for falling seeds and leaves reaching your food and drinks. The museums are pretty with the exception of the Steel Shop that looks abandoned and like it caught on fire years ago. The Kafenion never opened during our stay, so I can't speak on it. The location of the hotel is PRIME, which is close to the highway and many other places with restaurants and things to do. In conclusion the hotel has a great village feeling with nice grounds, however the rooms for the guests seem to be forgotten about. In my opinion, the hotels focus on making revenue out the tourist trips and big weeding or baptism events, and this is causing them to lose focus in the rooms conditions and / or amenities.

Maria Nicholls

Called in as part of cruise excursion. Had a lovely traditional bite to eat at the top with stunning views. Looks like Mamma Mia set location and is set up to cater for weddings. There's also a hotel 'hidden' amongst the traditional setting.

Nicole Ricciardi Montenegro

Seriously?? Do people still think that having birds in cages is cool and ok?? This poor bird looks misserable and was being disturbed and literally bullied the entire night by people and specially mean kids shacking the cage and clapping on the mesh. The bird was trying to defend itself and looked so stressed that we had to step in and tell them to go away. Imagine this happening everyday. There is more birds in cages at reception. Do you really think is fine to confine this animals which nature is flying free (and have already being taken away from their own natural environment) to this tiny cages for your own entertainment?? Small minds and selfishness in my opinion. At least!! build them something bigger where they can have more space. Not even talking about our stay at the hotel as that wasn't any better but it's secondary at this point as at least we have our freedom to get out of there....very sad

Benny Kedem

High expectations and a big disappointment accordingly: Looking at Google maps, this site seemed to be very attractive: A quite sea lagoon, swimming pools, great sea view. Arriving there, we found out that the place was new some 40 years ago, and never renovated since then. There is no WIFI at the rooms, only in the reception, some 150 meters away. Pool bathing towels are provided only if one pays (that was the only place that demanded payment for towels) and the four pools are all useless salty sea water pools, that are horrible for swimming. The stinginess of the owners of this place (I avoid calling this “hotel”, it is rather an old-fashioned bungalow village) is remarkable. There are much better hotels for smaller price, beware!

Abbie Edwards

Absolutely beautiful trip! We went for a week 23rd Sept- 1st October and had the most amazing time. The scenery is beautiful, 3 pools as well as the stunning beach area. There is plenty of sun beds at all pools. The views are amazing. The staff are all so happy and lovely can not do enough for you. The rooms were spacious, I do agree with some of the reviews that the bathrooms could do with a slight update. The cleaners came everyday and cleaned our room and gave us fresh bedding, even noticed how we were changing the bedding for our comfort and started doing so, lovely little touches. The resort was lovely, the food was great quality. The resort is far from the airport but if you want a lovely relaxing break it’s a great spot!

Irina's WildFit Life

First room stank badly of mold and was dirty from walls/windowsills etc falling apart). Second room was much better. Food (breakfast) is very poor. Lots of variety, but very cheap, bad quality. Internet lousy. Entire property very dated, neglected, dirty, in bad shape and broken. Pool makes you scared you’ll catch something. Same with lounges. “Beach” is two metal ladders into a narrow sea entry between the cliffs. Oh, and they charge you 7 EUR something tax on top of everything. In all of Greece I’ve never paid that much. Some staff really unfreindly. Definitely not recommended.

Andrius Simkus

I am gonna have to give 4 stars The hotel, rooms could do with an update yes, However the location and service is superb, For all who think of visiting, Car rental is a must. The hotel is very isolated and extremely remote but if you have a car it's fine. Happy holidays

Tilly's World

This is rated as a 4 star however it was more like a 3. The staff are just lovely really nice and so helpful. The room itself is also lovely and clean however the bathrooms do not match the same care or attention. These could be done up. If you’re looking for a peaceful time and somewhere with not much entertainment or activities this place is ideal. I was there in end of June, I hired a car which was lucky as they don’t have any buses or taxi service running to the near by town until July. There was also no daily morning yoga which I was sad about. There is a massage room next to the gym which looks like it has not been used in years. There are three pools which the kids loved however they could be cleaned a little more as the walls and center of the pool ground is a little gungy. The public toilet area however was very clean. You can walk to the near by town and a beach however in the heat and with hills a 20 odd minute walk is not very inspiring. The food is awful there is a selection but nothing matches and I got six three of my seven nights which I’m sure was the food. There is a small cove which you can do diving and snorkelling this was defo a highlight

Karen Stewart

Most staff were friendly, room was clean, good location. Only complaint was enquired at reception if we could keep our room on the next day as our flight was late evening and we would have to vacate our room at 11am, we were told by the lady at reception that the hotel was fully booked but we could use the shower at the pool and communal toilets, this did not appeal to us so we went on booking. com to book an alternative hotel for the day when to our astonishment Castello village resort were advertising rooms available. We booked a room and went back to reception to let the lady know rooms were available and no explanation or apology was given to us. We will not be back.

Chris Clark

Stayed two weeks here. The staff are great, the hotel is a bit shabby and needs some work doing to it, the main light didn't work in our bedroom. The food is good but can feel a bit repetitive, same as all inclusive hotels. In the whole we have had a great stay here and would recommend getting the sea view room.

erika basha

I went to this hotel with my mom a few years ago but i only have good things to say! The first positive thing was that me and my mom arrived very late (11pm) from the airport, and the hotel staff had made us a plate with food to eat, which was extremely nice. The position of the hotel is great, very close to the beach. The staff of the hotel was very friendly and available, they helped us with every request! The building was very beautiful and well organised, with beautiful pools and a spa. We had an amazing stay and we highly reccomend this hotel.

Deborah Barnett

The hotel was ok rooms cleaned daily. No issues with cats in the outside eating areas only ever one cat . Always on the floor never tables or chairs. Usual holiday resort only shops and bars locally. Only let down was the food in the restaurant was only just aired never hot . What makes this hotel is the staff they work such long hours but are always very pleasant. Michael the restaurant manger is a very caring man went to the reception and came back to me with mosquito plug in for me after I had shown him the bites . And he even came to reception to say goodbye on the day we were going home. Really relaxing hotel so would recommend and I would definitely visit again

Miłosz Miloo

I regret to say that my experience at this hotel was highly disappointing. Despite the advertised beach access, there was no direct access to the beach, which was one of the main reasons we chose this property. The service in the restaurant was also far below expectations – the waitstaff were unfriendly and unaccommodating, which made dining there an unpleasant experience. To make matters worse, the rooms were infested with cockroaches, making our stay extremely uncomfortable and unhygienic. Adding to the frustration, when we arrived, we discovered that the hotel had overbooked and there was no available room, even though we had prepaid for our stay. The lack of organization and accountability was shocking. I cannot recommend this hotel to anyone and sincerely hope they address these serious issues for future guests.

Jordan Dowling

Super nice hotel. Everything is all inclusive breakfast, lunch and dinner. The bar was great, staff are super nice. Fantastic location even with my mobility issues it's an okay walk. When we come back to Greece most likely going to come back here and get a car next time to travel the island.

Laura Zeibote

Thank you for a great vacation! We really enjoyed our time in Crete. The hotel is located in a very good place to enjoy and observe nature. Easy access from the airport via public transport (stop #25 but no worries they will let you know where to get out). Their bus lines are very organized and comfortable. The hotel and rooms are clean, the staff is very responsive, smiling and friendly. The food is varied and very tasty. A short walk away is the charming town of Stalida on one side (beautiful sea road to it) and Hersonissos on the other. The hotel has a very good car rental service, which we also used. We have been there 3 times.

Evi Mavrogiannaki

Fantastic view Fantastic people . My greetings and warm wishes to George who works at the service. It doesn't matter about rooms. It matters that you have a wide view at the sea It really relaxes you. It opens your mind It also matters the caring staff. I want to come here again. ❤️❤️❤️❤️

Andrew Pd

The view for the sea-side rooms is breathtaking. At first we thought that climbing all the stairs is going to be a problem but we got used to it fairly quick. Food was very varied so we could always find something good to eat. Open bar was also great and the staff very friendly. The room was very clean however, the room smelled a bit funny and there was also a smell coming from the bathroom drain. The smells persisted throughout the stay despite constantly having the windows open but the good parts mentioned above compensated for the disconfort.

Konrad Poniatowski

The food is terrible, the drinks are poor, and while the canteen service is okay, the food is really bad. The bartender is unprofessional, and the security guard is often drunk, yelling loudly in the hallway. Additionally, the drunk security guard physically attacked me when I walked past and insulted me in Greek.

Marek Zbróg

Great Holiday. The crew are very helpful and friendly. Food is delicious. Nice big room. I am very happy for this vacation. Good localization , close and simple way to sea and supermarket. All the best!

Aiku T6mme

We 100% recommend this place. Food is delicious, rooms are clean, staff is very friendly and you can ask for anything you need. They working together with car rental company and its very easy to get like new car with full insurance and your don’t need to worry about anything just enjoy your vacation.

koby michaeli

We enjoyed our visit here and definitely will come back. 1. The room was very clean,nice and comfortable 2. The reception, Mr. Okba, professional and know many helpful things and tips. Always with smile and ready to help anytime. 3. The chef, Dimitri, is very good cook especially delicious desserts and he cares about everything, dedicated all the time. We had varsity and good food every day. 4. The owner, Katherina, is simply fantastic. Always helps, Always with a smile. Thank to her we had excellent deal renting a car from Motor club. 5. The location is excellent and near everything you need. Good swimming pool. Manolis and The rest of the stuff always very nice and ready to help us. Thank you all and see you soon.

Jūratė Lekavičienė

The best of the best recommendations! The staff is professional and friendly, super kind people :) The room was spacious and very cosy! The food absolutely delicious 👌🤤Inlove with this place and people. Great and unforgettable expierence🙏 Huge thanks to this hotel for everything, especially for the vibe they created ❤️🌊

Suada Namoni

Good 👍🏻 😉 I think I was the only guest in this hotel who was buying food for the local stray cats. 60 euro cent cost one can (half kg) of cat food. That's really sad...

Дарина Мозгунова

Terrible hotel! Booked in 3 weeks, the reservation was confirmed, and when we arrived, the unhostable owner said that 2 our rooms were handed over to other people. We tried to force us to cancel the reservation on our own, so we would lose 50% of the cost. The owners of the hotel are inhospitable, aggressive and did not want to resolve the situation in any way. "This is not our problem"

Анна Кирияк

We booked a hotel on Booking for full payment, arrived, they told us that there were no rooms available and forced us to cancel the reservation at our expense, Booking support helped resolve the issue, but the hotel owner just laughed at us and suggested another hotel two kilometers from the city, we had to urgently look for another hotel. and by the way, this hotel in real life is much worse than in the photo, old with a small pool on an abandoned street, I don’t recommend it

Raphael

Lovely Place! We were here as a couple on a 7-night holiday. The apartments are spacious and clean. Fresh towels and sheets twice a week. The staff is really nice and waited for us even though we arrived well past midnight due to a flight delay. The pool is mixed salt and fresh water. Not big but there is a deep end and it is clean. We were surprised how quiet it is here at night given that Malia is quite the party place. Thank you Maliatim staff for a really nice vacation.

JJ Thompson

Michalis and Kris were wonderful hosts. The breakfast was a great start to the day. The location of the hotel is off the strip in a quite neighborhood, though just a few minutes from shopping, numerous bars and dining establishments. I would also recommend trying out the hotels dinner options as they are all prepared fresh, and by a local cook. Well done

Manos Lidakis

Very nice and quiet place located in the beautiful old town of Malia close to airport and the crowdy Herakleion city People and service are excellent!

Daphne van Le

My dad and I had such an amazing stay at the Palmera Beach Hotel last week! The room we stayed in was very nice and clean with an ocean view. Every day the housekeeping staff made up our room very neatly and refilled the amenities we needed. The hotel is nicely located at the corner of the street and lays perfectly close to the beach. A big thanks to the staff, especially the people that run the all-inclusive buffet we had. The food was delicious, of good quality, and diverse every day. The service was an experience we will never forget. Everyone welcomes you with open arms and a big smile, the service is quick, and it is very noticeable that they enjoy their job. A special thank you for Alexandra, Mr. Nikos, Ali, Marco, and the chef for making our stay unique and memorable! Elena, thank you as well for being a very good and talented operations manager and for taking good care of us during and after our stay at the hotel. This hotel is highly recommended by us! Kind wishes, "Good morning Vietnam!"

Zander McNally

The Spa was amazing. Everyone from taking our booking to the treatment room were very welcoming and reassuring. This was my first holiday away as an adult and I felt very well looked after for most of my experience. The catering staff, waiters, housekeepers and especially the Spa staff were delightful. Courteous and respectful. I would say the only reason this review does not get 5 stars is that upon arrival and at moments throughout our stay, I feel that the reception staff were not only not very helpful but were less than forthcoming with information about the hotel. They could have given us some more information about what cost extra and what doesn’t as well as perhaps taking a little more time to show us where everything is in the hotel. I am still unsure where the Pool is and I had to figure a good few things out myself. This, along with the vibe that we were bothering them as they served multiple people at once, just gave the impression that we were not being prioritised even for a few moments. However I would like to end on a high note. The other staff were lovely, and the hotel is clean and modern. The rooms were great and spacious as well as a lovely dining room that made us feel like we were eating in a fancy restaurant every single meal. I would recommend anyone to visit the hotel and not be put off by your first point of contact. The holiday just got better from there.

Chris Funston

Nice all inclusive hotel right on the beach. Staying here also gave us a 10% discount at their beachfront restaurant as well as Fresh next door. We stayed for 7 days. We had some minor issues with one of the staff members not wanting to provide us with drinks we'd previously had for some reason, but management was able to fix this for us quickly. Not sure if it was a misunderstanding on his or out part. The buffet breakfast, lunch, and dinner were all fairly well stocked. Nothing crazy, but the coffee, warm pastries, and the omelette station were great. Also... UNLIMITED JUICE. I love juice. The all inclusive drinks were great too. Tasty cold beer, decent vodka, and very friendly bartenders. Our room was clean and spacious. We had a hot tub suite and made use of the tub almost every night. The fresh fruit and bottle of white wine on check in was appreciated. The shower/toilet area was a bit tight and it made it a bit awkward to close the door. The glass shower door was slightly ajar which got the floor wet every time we showered. The toilet was weirdly tall. I'm six feet tall and when I sat down, I was on my tip toes. The rainfall shower was excellent. We were never left wanting for hot water. I saw a panel on the wall in the shower and started pushing buttons which made it constantly beep at me. We contacted the front desk and they sent someone up right away to fix it though. The beds were very comfortable! Definitely the best bed I've slept on in my three weeks in Europe. All in all, an excellent time for my first time in Europe. I will definitely consider Palmera Beach when (not if) I come back to Hersonissos. Thank you!

Erica Wilsher

Absolutely beautiful hotel with very friendly hardworking staff! I’ve read a lot of reviews saying it’s noisy at night however we did not find this at all, so quiet and peaceful. The beach is stunning although I would recommend water shoes at it’s quite rocky in the water. The food included in the all inclusive package is all good. Perfect romantic holiday for a couple in late 20s. We will come back next yea

Gandhi.

Warm welcome from the very first moment. Our luggage was taken from us with a certainty, and from day one, we received the best service you could ask for. Palmera Beach Hotel and Spa we had an outstanding experience. Special thanks to the exceptional hospitality of the staff, Hotel manager Elena and hercolleaguess were incredibly accommodating, ensuring every aspect of our stay was perfect. In the restaurant, the team went above and beyond to fulfill all our wants. Their efforts made my stay and dining experience truly delightful. I highly recommend Palmera Beach Hotel and Spa and will be looking forward to my next visit

Edgar Ebue

We spent 4 nights and 5 days in this hotel and we had a nice time all along. The food and wine were good and we enjoyed our all inclusive stay. Friendly staff, special mention to Elias and Ivan.The room is clean and tidied every day. The beach is just right in front of the hotel and there are sun loungers for Diogenis hotel customer. We truly enjoyed the Greek night with Fireworks and the Lively Live song night. We danced the night away on the latter. We will come back again here for sure. Highly recommended.

Aliaksei Cherniakou

Our stay was really nice. Everything was good, but food was above my expectations. I tasted fish, squid, octopus, and even snails. Everything was tasty. Especially shrimps. If you would like to taste them, just talk to the chef and he'll cook for you. Thanks to Elias, I enjoyed my vacation.

jolene chambers

Staying at this amazing place. The level of care and attention they make you feel like family. Entertainment is superb especially the singer Stella wow what a voice.. Bar staff and reception makes it feel so welcoming. And not forgetting Ilias he is an asset to the hotel. Plus he is a top tier chef. Highly recommend for a relaxing and enjoyable holiday.

Lewis Meredith

Myself and my partner are having such an amazing time together here. All the staff are so helpful and pleasant. They literally have gone the extra mile to make us feel special. The food here is of a high standard and there is so much choice. There is always fresh fruit and chilled water by the bar and snacks throughout the day which I feel is a nice little extra. At meal times you are literally spoilt for choice. We came here for the Greek food and we haven't been disappointed. The entertainment here is such an experience. I have never seen so many happy faces in one room. When I say they go the extra mile they even had fireworks whilst the music was playing and Greek dancers. I highly recommend this hotel. We really don't want to go home and we will definitely be coming cack.

Aristotel Grek

We recently stayed here. And would like to praise Chef Ilias. The food was delicious, with fresh and appetizing dishes offered every day. We also loved how Chef personally went out to greet the guests, creating such a welcoming atmosphere. Thanks for the great mood!

Adrian Smoliński

Rooms are clean, and not too small, but are not equipped with fresh water, kettle, tea, coffee. Staff is nice and in most cases speak English. I have objections to the meals. Diversity is fine, but it looks, like cooks have no idea how to use spices. For example, if meal has 3 different kind of fishes, you may be sure, that at least 2 of them will have no taste. The same with chicken meat. I recommend pork.

Ryan Stevens

Me and my wife stayed here for our honeymoon for 10 days and it was great! Lovely friendly staff and a great location, big swimming pool and a good choice of activities. Food was also good and my wife took a particular liking to the rustic sausages at breakfast. We both enjoyed our stay very much and would recommend.

Patryk Peters

My stay at this hotel was exceptional, marking it as one of the best I have ever visited. The prime location, just a three-minute walk from the beach, offered unparalleled convenience and stunning views. The hotel's interior design is truly impressive. Each meal served was delicious, I remained full throughout the day. A heartfelt thank you to the dedicated kitchen staff for their culinary excellence. The hotel's relaxing areas, refreshing poolside environment, and vibrant pool parties created a perfect balance of relaxation and entertainment. The pool bar, offering a wide selection of fantastic drinks, added to the overall enjoyable experience. In summary, my seven-day stay was nothing short of amazing. I look forward to returning soon. Thank you for an unforgettable experience.

Black Diamond

The pros and cons about this hotel. Pros : the staff is friendly and helpful. The location is good, close to shops, restaurants and the beach a 4 minutes walk. The service is good, they pay attention at the guests. The hotel pool is nice also. Cons : variety of food is poor. Especially the breakfast. The beverages are also low quality, the coke, the cocktails, even the water had a bad taste. Although it's an all inclusive hotel there is no free ice cream for children at the pool bar(other 4 star hotels they have it). We stayed in a family suit with 2 bedrooms, we had enough space but the furniture was old and smelled horrible and the bathroom doesn't match for a 4 star hotel. On the last day the biggest surprise was that we had to pay an extra 40 euros!!!, so we can stay in the room for 3 more hours with a 2 year old child until the transfer bus arrived at the hotel to take us to the airport. This is not professional! Overall we spent a nice 7 days with family in Crete, this hotel is definitely not 4 star, a solid 3 probably.

Cristian-Alexandru Crisan

Great experience overall. Pros: helpful staff, wide variety of dishes, good location. Open bar, pool activities and an extraordinary party at night. The closest beach is wonderful: cheap and cozy sunbeds along with great drinks and food. Free earlier breakfast and takeaway lunch for when you go on tours early in the morning. Cons: At checking, we got rooms with lower quality than we paid for (smaller). We’ve received suitable rooms the following day.

Jackop

The hotel was a huge disappointment. The rooms are old and extremely small. Nothing matched the photos or the description. The pool is nice, but like the rest of the hotel, it is outdated. It ruined our vacation, and spending time there wasn’t worth it. The food wasn't exactly tasty, and it was the same every day. The drink selection was good, in our opinion. The only thing we were satisfied with was the room service. The lady was very nice, and our room was beautifully cleaned every day. I do not recommend this hotel.

S

Overall it was a nice hotel, for the price it is really good, I’ve seen lots of negative reviews, but I don’t really get it, no hotel is “perfect”… i felt like the staff were trying their best, which was nice. The hotel has its own little shop near the bar, there’s 2 pools, a nice view and on some days there’s live singers who perform and make it all pretty romantic. Nothing serious there to complain about from me, the cleaning staff were nice and I got to know them pretty well. Though I must say that the beach is a hill walk down, it was okay for me but if you’re not so sporty or have health issues or are simply a little older I’d recommend you to take a taxi to the beach n back or rent a car. (Renting a car is what I recommend a lot, there’s a really beautiful places in Crete, and near this hotel :)

דפנה זיגמן

We arrived together with the little son, the view is stunning. kind service. A two-year-old boy did not have so many attractions. Unfortunately the food and alcohol to our taste is average level or below. But we had a great time.

Michal Mézeš

Lobby lady was nice and helpful, at the evening the bar the bartenders were very friendly and kind, gave us a lot of drinks without asking 😁, just find the older guy and he gives u everything u want, just very good place to be. Very nice view on the sea. Thanks a lot for the vacation. We enjoyed our time spend here.

Jeno Szabo

I was here for a week. I'm so happy, room nice clean and big. Friendly staff, nice food(but the chefs have to learn to coock rice because every time undercooked, and the soup every time very salty.) the view very nice. Beaches very close 8 minutes by walk.

D C

Enjoyable honeymoon with the best hotel view. Everything was enjoyable apart from the room. We arrived late in the evening and the check in process was very easy and even had some food left over which was very much appreciated. The room was very outdated and full of corrosion and rust. We were too tired to complain so decided not to make a fuss about the room. If you can, please avoid room 836. All staff were welcoming and friendly. We had the half board option and really enjoyed the breakfast dinner. Everyday was varied and the food was plenty. The only downside was that the restaurant was sometimes very busy and there was no Aircon. The hotel has 3 amazing swimming pools and is close to beaches, restaurants and shops. The hotel needs a total renovation and it's very outdated. The most dangerous thing is the lift which some don't work and some will close right as you step in. Overall the stay was very enjoyable. I would happily come back again but would probably request a different room.

Matthew Humphreys

Pleasant hotel with great views and nicely situated a 15-20 minute walk from Agios Nikolaos centre. Facilities are good, with a choice of pools and bars. I have dropped a star primarily because the rooms could do with a bit of modernising, and also the level of service could be improved (for example, I mentioned it was my partner’s birthday but it was largely ignored).

Nigel Powlson

The hotel has a superb setting spread across a cliff on the edge of Agios Nikolaos with panoramic views of beautiful Mirabello Bay. Many rooms have gorgeous sea views, some with private pools. The hotel has three outdoor and one indoor pool, a spa, gym and tennis court. There are lifts, but really this hotel is not recommended for anyone with mobility issues as you will inevitably end up climbing steps. Staff are very welcoming, especially in the main restaurant. It's about a 20-25 minute walk to the lake area in town. There is a small beach and beach bar at the bottom of the hill and a large sandy beach 5 minutes walk away.

Rebecca Thirlwell

Loved the holiday almost every room had a pool very lovely staff very strickt with rubbish however I got blamed for rubbish that wasn’t mine. I had no problem picking it up but I thought that staff where a bit rude about it as well and the male pool cleaner who climbed over and shouted at us for the mess of the pool when all there was , was a bottle of vodka and two bottles of water which might I add we were sitting in the sun lounger and were drinking both. However lovely place quite for younger people like me and my partner but is a strip about a 30 min walk if even from the hotel more like a 10 down and 30 up due to it being a hill . Definitely a lovely place and has its priority’s but are rude about the rubbish which is understandable however was not ours.

Jo Service

Second time at this hotel. We have never visited the same resort and hotel a second time, before this visit, but had no regrets. This is a lovely hotel and location. Everywhere is clean. Staff are very friendly and work hard. Nice to see the same staff too as last year. Restaurant is typical buffet food but well presented with loads of variety. Hotel is big but never feels busy. Evening entertainment is limited and low key but we like that. There are 3 pools. We managed to get a bed when we wanted. Beach is amazing and just a 3 minute walk down the slope. It is around a 20 minute walk to the centre of Agios Nicolas where there are loads of shops and restaurants around a stunning Lake. Boat trips can be arranged from the centre really easily. I'd recommend this hotel and resort if you want good food, quiet bars and stunning scenery. We stayed in the deluxe frontal apartment. However, it has been very hot but that's out of everyone's control.

Lisa McQuinn

Great service and all staff helpful and friendly. Drinks choices are good with lots of options and kids able to help selves at snack bar. Room cleaned daily with fresh bedding and towels mattresses so comfy all of slept really well every night. Fan provided for kids room to keep cool and worked well. Pool fresh sea water and cleaned daily was so refreshing after the warm sun with plenty of sun beds to choose from and kids loving the slides. Food was tasty and so much choice for all including 2 fussy eaters. Different themes each night can highly recommend Greek Italian and Mexican so much choice. Ice cream was available all day and dinner and evening meal. Spa experience was heavenly and just what was needed with a body scrub and rehydration oil treatment skin was refreshed from the heat and was still relaxed and sleepy the next day. Evening entertainment behind snack bar found half way through holidays. Entertainment team warm and friendly with all and do a fab job. Please ignore negativity in reviews I was worried before arrival but can assure you would happily return and recommend for a great family holiday even 16 & 14 year old agree.

Jurgita Jonikaitė-Kievišienė

I would not recommend this hotel to anyone. the water did not go down in the toilet, the air conditioner could not be adjusted, it blew directly into the bed. Breakfast is always the same. The worst thing is that there are animals in the bed that bite the body. I have uploaded photos. Very unpleasant, after each night there were more and more bites. We had 8 people come and they all got bitten. Now after the holidays, we are treating all the bites.

Adrian Matysek

I'm currently at hotel and cannot understand how this hotel have four stars!. Hotel looks tired and not maintained for years, pools are filled with sea water and all pools surroundings probably never been cleaned, rooms are dirty with AC working only when you in it. The rooms have standard key instead of card and you have only one key per room, food - same things all over again, chicken starting as a pita filling, next day is added to creamy spaghetti and next day is in form of chicken with bacon. Do not waste your money and book something else on this beautiful island.

Mateusz Mikołajczyk

This hotel definitely does not deserve 4 stars. The rooms are very old-fashioned, full of dust and dirt in the nooks and crannies. The food is quite okay. However, most of them are unhealthy snacks. Dirty tiles around the pool. The only plus is the nice hotel service

Lauren Forshaw

We have just returned home from a week here and I wish I could have stayed longer! We were worried as we had seen so many bad reviews but this hotel is absolutely lovely. The rooms are cleaned every single morning to a high standard. The entertainment team were absolutely fantastic with our two year old and made her confidence shine through. The only downsides were the salt water pools and the food not accommodating for children. Apart from that we had an amazing time!!

Bálint Tóth

The location is excellent, with free parking available around the hotel, though you might have to hunt for a spot. The beach is very close, the rooms are spacious, and the housekeeping staff does an excellent job. The reception staff is very friendly and helpful, always ready to assist with any requests. The all-inclusive option was outstanding—high-quality and satisfying. I highly recommend taking advantage of it. Overall, we had a great time, thoroughly enjoyed our stay, and would happily return in the future.

Anja Stefanovic

amazing hotel. everything is impeccably clean, beautifully decorated and fragrant. the staff is cordial, kind, smiling, everyone does their job perfectly. the maids clean the room every day and you get new clean towels for the room and the beach. there are 3 swimming pools in the hotel. the water in them is clean and warm, the sunbeds are new. the beach is 80m away the hotel restaurant is excellent, the food is fresh, tasty and varied. a large selection of fruits, salads, cheeses, cured meat products, pastries, fish, seafood, meat, cakes and pastries. they constantly bring out new food, so it doesn't happen that something is missing, even if you come 10 minutes before the end I will definitely come back and recommend to everyone

Oliver Archer

Me and my girlfriend stayed here for 5 nights in October. Very good location, close to the beach and plenty of restaurants and shops. A little walk to the old town / port. Free parking in the street in front and around the hotel, although difficult to find a space in the evening. (They do offer a private car park for 8€ a night). The Superior room we had was a good size, with a very big bed. Everything in the room is nice quality and clean. We were road side with a view on the sea. The windows could be better insulated as the noise from the traffic could be heard, but not horrendous. All the staff were very nice but discreet. The breakfast buffet has a very good selection of pretty much everything that you would want or expect. We also had the half board option, so we ate at the hotel restaurant "Daphne" every night (same area as the breakfast). It’s a buffet style restaurant. Every night there was something new, and the food really was quite tasty and of a fair quality. In all, a great option for staying in Rethymno 👍 Thanks again to all the staff for making us feel very welcome 🙏

Lucy

I've just returned home from a 4 night solo stay at Theartemis Palace. This was my first solo holiday in Greece, and my first trip to Crete. I had the most wonderful time at Theartemis. I received a room upgrade, and was so happy with my room, overlooking the beautiful pool, which is especially beautiful at night with the twinkling lights. The bed was so comfy, the room cleaned everyday, and I loved my wall seat out on the balcony! I received late at night, received a complimentary lemon drink on arrival, food saved for me from dinner, and also complimentary snacks in my room. The food and drinks were amazing, the pool was lovely to sit by and swim in, as well as the other two pools situated in the annexe! I felt safe the whole time, as a solo female traveller, and the staff were so kind and helpful, especially Nancy, who made the effort to talk to me and ask how I was on different occasions! The location was brilliant, just a quick walk down to the beach, and there is a City Bus Tour stop just down the road, which I also recommend! I really would recommend this hotel, what a wonderful holiday and experience I had, and already wishing I could return! Thank you, Theartemis Palace!

Valerie Rossborough

I recently stayed at the Theartemis Palace, my daughter and I had a wonderful time. The hotel is excellent, has every amenity, you could want , including a beautiful Spa. The food and the selection was of the highest quality and the restaurant was very clean and well laid out with enough space between the tables. The rooms were serviced everyday to an immaculate standard. All the staff were amazing and so helpful. I would have no hesitation in recommending this hotel. Certainly a 10/10 and should be a 5*. A special note to one of the receptionist 'Albina' who helped when I cut my arm on the way back to the hotel. She was calm,, kind and efficient and within minutes of arriving at the reception had organised a pharmacy to give me a tetanus injection, and a taxi to take me there, wait and bring me back to the hotel. What superb service!

Lydia's - Gmail

Checking out after a 10 day all inclusive stay, well rested and well fed. The food selection was varied with plenty of options to suit all tastes. A good spread of spices, pickles and sauces to elevate any dish to suit your taste. The all inclusive drinks package basic, but include their €5 happy hour cocktails to ring the changes. We enjoyed the larger rooms and quieter pool in the annex but both agreed it is the staff that makes this place special. If you are looking for a quiet relaxing holiday, this ticks all the boxes. Thanks team, we had a lovely 11 day stay! L&C

phillida jermain

This was the perfect place to come with my daughter and granddaughter (aged nearly three years old). The staff were delightful and helpful; our two bedroom apartment overlooking the pool had excellent night time air con and its own balcony for privacy and sunbathing. The food was excellent, plentiful and varied - all carefully labelled for those with allergies or special diets, and served buffet style which is helpful with the very young. I was particularly impressed that we were asked to refill the 2 litre water bottle provided on arrival from a water machine, thus reducing plastic bottle use and waste - well done! The small pool was perfect for the little one to play in whilst the adults kept cool alongside her, and the beach and shops were a couple of minutes' walk away if we wanted a change. One anxiety was the stone flooring which was slippery when wet, both inside and out, so care was needed when walking around, but otherwise it was a lovely place to rest and relax. Thank you to all the staff for a memorable holiday!

martin Sloan

We stayed in the annexe, where the room is small, but clean and quite modern. The hotel is definitely not a 4 star hotel as claimed, but they charge the 4 star tax of €7 per night, so a 12 night stay is an extra €84 as you check in, and it's the first all inclusive hotel I've ever been asked to pay for the safe....? I refused. We were all inclusive, and the food was ok, breakfast could do with an egg chef, and maybe invest in a toaster that doesn't take nearly 5 minutes (yes, that's correct). Lunch and evening meals we found things to eat with the exception of fish night (that was down to us not being fish eaters, other people might love fish night). The alcoholic drinks were terrible, so much so, that us and a few other guests used to nip to the supermarket and buy beer from there. The staff were all polite and helpful. The annexe was relaxing and very quiet, except when the children from the main pool came across, maybe make the annexe adult only, or at least for the people that have paid extra for it? After all, I couldn't go and use the private hot tubs, could I? I always ask 'would I return to this hotel', and unfortunately I wouldn't. Top tip- go bed and breakfast or half board, definitely not all inclusive.

Maya M

We booked a stay at this hotel via Jet2 Holidays for a week mid-September. Before I go into details, I should say that we had a lovely and relaxing time. We'd picked this hotel specifically because of its kid-friendliness. Unfortunately, not everything we signed up for was delivered. Location: 1 min walk from a public beach. There are in fact a lot beaches within a walkable distance. Lots of shops, restaurants, car hire companies and excursion centres nearby. However, the street the hotel is on looks very untidy with bins right at the entrance. Staff: amazing, helpful, friendly and attentive. Cannot fault the staff working here. They definitely make this place. Room: we got a triple room which was perfect for us 3. One big double bed and one single. The bathroom was dated. It needed a deep clean. The shower was very mouldy. There was no bath which we knew about. Housekeeping: not great. Overall, the room was tidy and clean. However, towels were changed only once although they were meant to be changed every 2 days. Bedsheets weren't changed at all but were meant to be changed every 3 days. No housekeeping on Sundays. The shower was in an awful state. Facilities: big pool, kids pool, kettle and cups in the room but no coffee or tea. Despite being all inclusive, certain things are only served within limited times. For example, ice cream between 3 and 5 pm only. Games room with no games. Children's room shut outwith the season which is highly disappointing because this is why we chose this hotel. Playground is tired with only a slide and 2 swings. Entertainment was OK for adults but no entertainment for kids. There is meant to be a kids disco on Mondays at 10:15 pm which is way too late. Regardless of the limited children's facilities, our daughter did have a good time and was keen on playing in the playground with other kids. Food: it was good. Lunch choices were much better than dinner. It was mostly the same options pretty much every day. Drinks: very limited all-inclusive menu. Alcohol and soft drinks seemed to be non-branded. Cocktail menu wasn't included in all-inclusive and the prices were rather steep. Coffee and tea were available all day via self-service. Overall, despite having a nice time, we won't be back. It just seems too expensive for what you get.

Charlotte Wilkins

10/10 all around. Just returned home from a week stay and absolutely devastated to be back, what a beautiful and welcoming hotel from start to finish. The staff are friendly and accommodating, not one guest was rude or aggressive in any way, very mixed nationalities at the hotel and All did their best to speak to one another. The pool is absolutely beautiful and even at peak hours there was availability to sit around it. The food is abit mediocre but still nice! I can’t stress enough how stunning this hotel is, we are already discussing returning in the next couple of years if possible to do so as we loved it that much. Thank you so much to all there! Highly recommend for families.

Kimberley Richards

On the first floor our room was a good size. The minor issue was that the cold water tap in the bath/shower was not working, but once I let reception know , they came and fixed it straight away. Our view from the balcony was perfect poolside and beach front. The service and cleanliness were 5star. Family-friendly hotel and very peaceful atmosphere. I had a massage at the poolside, which was amazing. Thanks again, Lucy. You are amazing at what you do. The only thing that was not for me was that the breakfast could have been fresher, but I have high standards when it comes to food. Overall, it was a beautiful place to stay, and I loved it.

Kevin Hol

We had an amazing week staying in the hotel! The pool was amazing, the rooms were clean, the food was delicious and traditional and the stuff was very friendly, helpful and warm!!When we arrived they surprised us with a 15 minutes massage, it was great. Aloni the smiley girl in the reception gave us some great recommendations for the area , the lady of the restaurant was so amazing and George at the bar was creating magic with tequila! I would stay again in this hotel, i recommend it!

trif tiberiu-daniel

we stayed in a room with 4 beds. 2 for kids and 2 for adults although the manager confirmed we will not be getting a room with more beds than people. bad points (for me at least): the gym is old , unequipped and dirty (with dust and sand). it opens at 8 am and closes at 8 pm. the pool also closes around 8 pm you cannot take a swim. the hotel offers very little sun beds as compared to how many people it hosts. the terrace is large but you cannot eat everywhere , only in one part of it. and those tables are mostly for bigger groups. very few parking spaces. no beach. 4 star hotel and no private beach. the beaches in front are from the tavernas/pubs around the hotel so you have to pay for the sun bed and umbrella. last but not least, the bathroom flooded the rest of the room, as because of poor isolation the shower flooded the rest, it was extremely uncomfortable. the bar is quite expensive good points: great for kids (you have activities for kids and day care) quiet hotel facilities for senior people great staff good breakfast overall a good price and quality but not 4 stars. and not standard for 4 stars. i would say somewhere between 2 and 3 stars.

Meelis Unt

This is NOT a family friendly place and this is not worth that money. In this area there is nothing to see and without transport/rental car nothing to do. About the hotel...There is no air conditioning in the lobby, reception and dining hall and the rooms are stuffy. Basically no WIFI (even TV channels has a poor lacking signal). The pool is small and there are not enough beach chairs around pool so you are forced to go to the beach where you have to pay for a beach chair. On the other side of the wall from the pool is a car wash, and it is noisy when it is working. All day (7 days) same lame breakfast. If you do not have an all-inclusive option but have chosen breakfast and dinner like i with two children, ONLY water is available for drinking in the dining hall. No juice, nothing else. If you want juice you pay extra. The children were extremely disappointed and this "option" was first time ever seen before. Thanks to the hall attendants who reminded you of this whenever possible as well. In the hotel description, the room has a Standard Room with Garden View...well there is no garden. In the hotel description, the room is soundproof...there was such a noise from the door of the room that I had to repeatedly check that the door of the hotel room was not open for some reason.

Luca Chitescu

I saw reviews about the rooms being bad and the service being horrible, but i find that absolutely false. The rooms, while old-looking, are confortabke and very welcoming. The doors are kinda bad (locks are hard to open (because you need to use a key). In my opinion, the food is great! Although there are not many options, the quality is better than expected. The staff is great, the people at the reception are kinda quiet, but the rest of the staff are nice. Location-wise this is the best, a few steps away from the beach meaning easy access. The animation team is good at keeping kids entertained, with games, dances & more. In coclusion, its a nice, cheap hotel that can provide anything you need for a nice week with your family!

Natasche Hancock

This is probably one of the best hotels I've stayed at. We arrived late (10pm) our room wasn't ready however they upgraded us for the evening and the following day they notified us via the app that our room was ready. The app was brilliant as we had a problem with a light switch in the bathroom, messaged reception via the chat and it was fixed within 30 minutes. We booked a larger double room which was very spacious and cleaned everyday. We booked bed and breakfast, the breakfast buffet was really fresh and you could order fresh omelettes which were delicious. The other food and drinks at the hotel are great and very reasonably priced. They are massive portions tho so you could get away with sharing a lot of the food. There's plenty of sunbeds and bean bags around the pool so was easy to get a space. There is a DJ that plays music 1pm - 6pm which after reading some of the comments wasn't as loud as some have made out. The only 1 small negative was we were sat on our sunbeds, I nipped to the room to grab something and my boyfriend just nipped to the toilet we were both gone no more than 5 minutes but when we got back reception had moved our towels and bags, we went to collect from reception and she explained you can't reserve sunbeds which I completely understand however we were gone for no more than 5 minutes, I would totally understand this if we were gone for over an hour. Other than that the staff and hotel itself is fantastic, so much so we have booked to return in May next year for my 30th birthday. Thanks cooks club for a brilliant stay.

Ville Peltonen

The hotel is located in a good location in the heart of Hersonissos. All necessary services within walking distance. The hotel's atmosphere is good and relaxed, and K-18 works well. In the afternoons, a DJ plays music and sometimes the music is a little too loud, which might disturb some customers. The breakfast is good and plentiful, and is available for a long enough time. A good and versatile lunch is available from the pool bar during the day. The rooms are a bit cramped. Bathroom and toilet separately and these are really small (cramped). The air conditioning works well and otherwise the equipment in the rooms is good. The beds are OK, but the beds are made of two separate mattresses and there is a disgusting gap between the mattresses (no separate mattress pad). There is enough staff and the staff is friendly. We are very strict when it comes to reserving sunbeds at the pools, i.e. sunbeds cannot be reserved in advance, e.g. in the morning before breakfast. The sun shines all day on the hotel's pool, and you can choose places on the edge of the pool, as well as shady places on the side. Overall good and functional!

George Stauroulakis

I can't say enough good things about my stay at Cooks Club Hotel in Hersonissos! From the moment I arrived, I was blown away by the incredible vibe of this place. The hotel perfectly blends modern style with a laid-back atmosphere, creating the ultimate escape. If you're looking for a hotel that offers amazing food, top-notch cocktails, and unforgettable parties, Cooks Club Hersonissos is the place to be. I’ll definitely be back!

Emily Jenkins

Not right of the front so not really noisy. Great quality rooms, great drinks and food. Great pastries at breakfast. Evening entertainment and have been projecting the euros games each evening onto a wall you can watch from the sun loungers in the evening. Be warned there is a DJ that plays all day and music can get a tad too loud. But rooms have great sound proofing and can’t hear if the balcony door is shut.

Holly Wilson

My boyfriend and I stayed here for 10 nights in June-July 2023. We found the hotel lovely, it was very busy during the day but completely dead at nighttime even with the live entertainment. The location of this hotel is spot on, with a 5 minute walk to the beach/restaurants/bars, it’s great for young people. If music and dj’s during the day is your thing, then this is the place for you, and it can be quite loud throughout the day. We booked a junior suite and the room was a perfect size. Well equipped and spacious. But lacking a view. The only thing to let down the room was the size of the balcony, as you could hardly fit 2 people on it, and also the floor being quite dusty/dirty as if it wasn’t being cleaned enough. The food and drink in the hotel was lovely, but the payment system is quite confusing and the app doesn’t always work (don’t take cash). Would be better if staff could explain it to you better! The pool area is extremely busy throughout the day with not nearly enough sun-beds and this resulted to using beanbags to lay on. Overall a lovely hotel, great location, just some small things that could make it better! :)

Jenny Ayers

Stayed for 10 days in September and what a fab place. Excellent choice of good quality food, pool areas very clean with tasteful fun games at family pool area. All staff very friendly and helpful. Easy access to surrounding areas with bus stop just outside the hotel, very cheap and staff on board to help you get to where you want to go. Thank you for such a great holiday x

Sonali Aggarwal

We had a memorable holiday this summer in Grand hotel. All staff members are extremely friendly and helpful. Beautiful location with nice view and lots of activities for kids and adults. Very good food as first time we didn't miss our homemade food. We had a really great time. Love from London

Robert Crossley

Had a lovely one week holiday here at the start of June. Myself, wife and two kids (8 and 4), all absolutely loved the hotel. I honestly can't think of anywhere else I've been abroad that was so clean and tidy! It was spotless! We were all inclusive and found the food at all meal times to be delicious, hot and fresh. It was also nice having the options of eating at the pool bar or other bars. Our room was lovely - a family room, with air con, clean and spacious. It was located close to the newly revamped kids fun pool which our two couldn't get enough of! Our 8 year old also loved the big slides on the waterpark! We all had an unforgettable weeks holiday and wouldn't hesitate to recommend this hotel!

Rody Lima

This hotel os great. It’s an all inclusive, but with a very high standard of service. The staff is kind and helpful, the food is amazing and the top quality service really deserve a 5 star!

Anna Mamounaki

We had an amazing holiday in Grand hotel! Friendly and helpful staff, great location with nice view and good transportation to other places, lots of activities for everyone. Excellent food with variety. Thanks for the hospitality.

Anne Saunders

A lovely hotel right on the sea front. About 10 min walk across the other side of the harbour but 2 min walk to other shops/bars. There is a cove across the road from hotel with clear waters to swim in. You can watch the small boats come in. The hotel has 2 pools, one has the pool bar with big selection of food and drinks, plenty of places to sit, the other pool is nice too and quiet for a relax. Both very clean. There is also a grassy place to sit and hear the sea and relax on sunbeds. The lady at the pool bar was lovely, Athena I think her name was and the other lady in the restaurant Georgia was real nice. Please thank them. All staff were friendly. Breakfast & dinner at the restaurant was lovely and plenty to choose from with different varieties too each day. We paid/booked a garden view but unfortunately we didn’t get that. It was a nice quiet room but balcony looked over a side road but it was ok though as there was a big tree to block us and it was a quiet side road. The whole holiday was fantastic. I would definitely recommend staying here for couples and Adults rather than kids.

Oladele Fameso

Located in Crete. It is about a 30-minute drive from the International airport at Heraklion. The hotel is located just by the sea and it is a sight to see. The hotel has a large lounge at the reception area, and of course, it is wheelchair accessible. The receptionists are quite friendly and professional. They provide breakfast and dinner. Although the dinner doesn't come with water- you would need to pay for that separately. The dining area is pretty close to the lounge - it is next to it. The dining and lounge oversees a measurable swimming area with a guard. The poolside has got a sitting area where people can relax and order drinks. If that is not interesting enough, you may take a stroll just outside the resort, and the beautiful sea is before you. There are sunbathing seats with umbrellas present here. This hotel has also got a spa, an additional swimming pool, air-conditioned, and spacious rooms that have also got patios. Depending on what room you choose, you can give a garden-view or sea-view( look could be overlooking the sea) As far as I know, there are two people and three people rooms which have got 2 beds and 3 beds respectively. This is a hotel I would recommend any day.

Tony Bliss

We stayed in Maritimo Beach Hotel in mid-August 2024 for 2 weeks. The staff are very friendly and helpful. The rooms are very clean with daily cleaning, there is no room safe, a kettle with tea and coffee making if needed, a small fridge to store drinks that can be bought from the supermarket up the road. The area aroundpool is on the small side with sunbeds that could do with being renewed. The swimming pool is good for children as it is not too deep, was only 1.3 to 1.4 meters depth. The grass area below the pool is the place to go if you are looking for a quiet place to sunbath. The restaurant area is spacious and clean with a great area for dining outside. The food was a bit of a letdown for a 4-star hotel. The food was adequate but not exciting it seemed that once the food had gone, there was no more even when dining at 7.30 pm this was the same at breakfast. Compared to the 4-star hotel, we stayed in last year in Rhodes. Would stay here again only doing B&B

Luca

Nice hotel with a 24h reception. The breakfast as well as the dinner are pretty good but you have to know that no drinks are included at the dinner. The rooms aren’t huge but fair enough for the price (with aircon). The main pool ist very crowed but with a nice view. The pool bar is okay but you must wait pretty long. The next village is just a 5 minutes walk away with nice restaurants and shops.

Maya I

The hotel has a great view of the beach, the breakfast is pretty good and the staff is amazing but it says on booking that there's a safe in the room but it's behind the reception desk and it's pretty small. Also, the deepest pool was 1.8 meters so don't count on jumping in or diving

Lloydツ Whitehead

As a family of 5 we really enjoyed our stay here. We stayed 19th October for 1 week. The hotel accommodations are a mixture of old and new, we stayed in the old part but the room was fine and spacious. The room was cleaned and beds changed everyday. The hotel staff are brilliant throughout. We used the kids area pool everyday although there is a much quieter pool at the top for mainly adults chilling out. The food was good in the restaurant and the self serve beer and soft drinks were good. The location is great just a short walk from the beach. You have to go under a small subway and then down a bit of dusty back alley through some buildings to access the beach where there is a ton of shops and restaurants. Visit romantic corner for good food and views. The hotel could do with some tweaks here and there but overall we enjoyed are stay and would return!

Neil Horne

We stayed here for a week at the back end of the season. I have no complaints about my stay and would visit again. There is a good choice of food in the restaurant, which has indoor and outdoor seating. The staff are very good and the Hotel has a good standard of cleanliness. The rooms have air-conditioning and comfortable beds. My only criticism is the rooms could do with a bit of updating. You need to bring your own shower gel and shampoo. There are a couple of pools, with a separate one for the children. We had entertainment most nights, but this was probably due to being at the end of the season. There is a bus stop outside the Hotel, and it's only a few minutes walk to some very nice beaches, surrounded by a good selection of bars and restaurants.

Sandra Mehmedovic

great hotel! I was there for 7 days. clean room, cleaned every day. the downside was that there was no shampoo or shower gel in the bathroom. food very good! in the future there could be more options for people with allergies. Great activities in the evening and during the day! very nice service, I have never met such nice people! I will come back again :)

Graham Willson

Entertainment was sub-par and pool table is in a ridiculous place, other than that it can't be faulted. Rooms were nice with good AC, the complex was clean and tidy, food was great and every member of staff was friendly, nice and helpful. Had a great stay and would recommend.

Biki Biki

Fantastic hotel, staff wonderful with restaurant manager (I think that his name is Nikos) pure 10 for team work. Everyone is very friendly and ready to help. Every evening is themed and has a variety of content. You have literally everything in the hotel. The rooms are extremely clean, the food is plentiful, we are literally never hungry. The hotel is highly recommended! Biljana Borovac

patrick king

Just finished a great week. Here the hotel and location are excellent. Yes, the food is what you expect with an all-inclusive, but there are plenty of local taverns to go and eat. If you do not like the food, I would recommend an upgraded to all-inclusive Plus which include premium cocktails, they are great and the bar staff are lovely. The air conditioning could be colder in the rooms, but you do get used to it. I would definitely recommend coming here to stay and I must make a special mention to Matthew. He is by the reception who works for GT travel, he will help you with anything you need. Without this person I wouldn't have been able to make this trip extra special and propose to my partner. He made it an extra special trip that we will never forget. Thanks again Matthew from GT Travel!

Viktor Bernát

Kalyves is not a place overflowing with tourists, but rather a location recommended for quiet and peaceful relaxation. Within half an hour by car, you can reach many wonderful sights. The hotel staff is very friendly, everyone speaks English, and they are happy to help with anything. I would especially highlight the evening programs starting at 8:30 PM, as well as the children’s entertainment throughout the day. The rooms are large and clean, and the food is delicious and plentiful. I highly recommend it for families.

Marcin Wlodarczyk

At first I was hugely disappointed but got better. Not sure where the great reviews are coming from. Rooms and hotel facilities weren't up to the standard. The location is great but the rest is 3 stars at most. Starting from the bottom is the cleaning standards. I was at the end of the season but this kind of dirt has no excuse. Dust under the beds, top of the wardrobe, mirror, dirty drawers and more. Anyways, food was acceptable, along with the drinks and service. Everything is 3 stars except the location which is great. I can believe that this hotel was great at some point and it could be back on the top easily. But my experience wasn't the best

Lauren Jessie Williams

We are a family of 5 with three children aged 6,3 and 5 months. We spent a day at Kalyves Beach Resort and we were blown away by how lovely this place is! It has got such a peaceful, relaxing vibe, which was perfect after such a jam packed holiday with the kids! We particularly loved the river that runs alongside the resort , just beautiful! The kids were mesmerized by it and spent ages in the water while I was just enjoying soaking in the calmness. The play area was a huge hit with our 6- and 3-year-old. They burned off all their energy while we had a rare, quiet moment to ourselves. I also loved that they have a bookshelf for you to help yourself to while sunbathing. Such nice touch! The staff were wonderful — attentive, warm, and so kind to the kids. Big shout out to the lifeguard who was amazing with our baby Posie! It was clear they really cared about making everyone feel at home. We absolutely loved our visit and wouldn’t hesitate to stay here next time. Kalyves Beach Resort is a hidden gem and the perfect spot for a family day trip or stay!

julia twardowska

The rooms are in my opinion the biggest disadvantage of this hotel. We got a room with a lot of mold on the wall. But it was changed to another better one. The hotel has a great location by the beach, the staff is very nice and helpful. The hotel animations are also great. As for the food, it is ok, everyone should find something for themselves. I would gladly visit the hotel again.

Colin Petrie

All round good service but had problems with the A/C, bunk beds were slack and flimsy, food was a bit canteen ish and not a great choice, add more alcohol to the all inclusive list because what you have is not much and fix your slides because where they join together needs to be filled as there like a cheese grater when you go over them. Other than that good location lots to do and nowhere is 100% but it's the small things that count.

Chloe Lynch

I stayed at this hotel for 10 days recently and I will definitely be returning, perfect for children, they absolutely loved the pools, play areas and slides. Disco each night was a bit repetitive but kids loved learning the same dances. food could be a bit better but we always found something to eat as there’s plenty of option. Our room was very clean with a perfect sea view. I think the reviews on here are very harsh, I was dreading my holiday after reading them but was pleasantly surprised.

PL C

The room was practical, nothing fancy but absolutely fine to rest your head. The food was ok. The location was great. The staff in the onsite supermarket were lovely. The 2 Albanian gentleman working the pool bars were the rudest, most miserable people I met the whole holiday. Advice, get a job where do you don't deal with people. I would recommend this place for families. It can be quite busy, but you have everything you need here.

Damian Dziura

Although rooms are outdated, but staff it providing daily cleaning and towel change. Buffet is great , plenty of food with nice variety during lunch. Please with kinds and family is great. Everything for the family stay is here. Plenty of attraction, few pools and bars. Few accesses to the beach. Besides that location is great- everything nearby including clubs bars and restaurants.

Zoe Williams

To be honest reading the reviews I was dreading coming here! I can honestly say we’ve had the best time here! The kids have loved it they’ve been busy all week with kids clubs discos every night for them the entertainment staff have been fantastic :) they been playing in pools all day and the rooms are nice as well. The food has been really good I mean what do you expect at 4* hotel there have been meals for everyone. Lots of healthy options. Only down fall is the all inclusive bar but it depends on what type of holiday your looking for! It’s really close to the town with lots to do. Walking distance from the beaches lots of restaurants near by. We had a late flight home and they let us stay in the hotel all day and use all the facilities until we had left which was a really late evening flight at no extra cost! All in all nothing to complain about here.

Harrison Harvey

Rooms are air conditioned and clean, you get daily room cleaning and towel replacements. Not the most ideal if you struggle with stairs but not a problem for our group. The staff were very polite and helpful even with language barriers, the barmen panos and Ali were extra friendly. You will never go hungry or thirsty here, breakfast started at 7:30 but only offered the same things everyday still plenty of variety though. All throughout the day fresh pizzas are served next to the daytime bar and taste delicious, they do multiple so there is always meat and vegetarian option. Dinner and tea times offered plenty of choice with different things each night, basics like chips and pasta were available everyday but there were always different fish, meats and vegetables every day. The food was very good there is always healthy options like salad and fruit and the fresh bread in a morning was perfect. The hotel is only a two minute walk to the beach so is in a great location. On the street at the reception end is a bus stop that has busses to Heraklion every few hours if you are planning an excursion it was only €4 each. There is also a lovely cafe and a lovely corner shop just up from the bus stop. Overall we loved our stay at Alexander house it was perfect for our first family holiday and we would definitely recommend it for anyone who wants a quiet getaway with a lovely beach and amazing food.

Praphasri Meier

We came to Greece for the first time and came to Greta Island. We stayed here. We were very impressed. Tomorrow we will fly back to Germany. We will tell our customers if they come to this island to stay here. The food is very delicious. There are many choices. Impressive. Good service.

Emil Lindroth

Alexander House Hotel was splendid and worth every cent. I'm a 45 year old man, my kids are 9 and 17 and my wife is slightly younger than me. We all loved it! It's not one of those large ugly monsterous hotels that looks like some malplaced city office building. The place actually has its own unique charm. It's in good shape too considering it was built in 1989. The pool is an actual pool and not a cramped waterpark. It's not too deep either and suitable for hanging around and in. One thing to keep in mind here is that there are a lot of stairs and steps everywhere. We actually like that, but we're not escalator-lazy so we might be a bit biased. The food was great, every meal a treat. Their desserts are to die for. The airconditioned room were perfect. The staff was kind and welcoming. I really enjoyed the late night bartenders. Having a good hotel bar outdoors is underestimated. The hotel itself is located roughly a slow five minute walk from the beach and town center which was perfect! I warm heartedly recommend Alexander House Hotel. The local bus to Heraklion stops outside the hotel too which was great. There are several car rentals nearby. This is the place. You won't be disappointed.

István Tamás

The staff is very friendly and very helpful. Our room was across the street from the main building, and it was fine. Not new, and with a laughable small TV, but everything was functional and clean. The location is close to the beach, but up on the hill, so coming back from the sea meant climbing a bunch of stairs. The food ranged from "okay" to "terrible". They grill the meat at the restaurant, but as far as we could tell, barely any spices were used, and the meat is always burnt black. Italian night was terrible, and I am sincerely sorry for any Italian guests that had to see it. Breakfast was fine if you didn't have too high standards. Food labels were frequently missing, so people with allergies beware. Barely any vegan options.

V. Mashtakovska

We stayed in Agia Pelagia and intentionally chose this place for our holiday. It's close to Heraklion and the beaches, yet peaceful, and everything you need is right there. We stayed at Alexander House which turned out to be a very good place for a family holiday. It's reasonably priced and offers good value for money. Not too expensive, but very good at the same time! The hotel was clean, the food was excellent and varied, and the staff were friendly and welcoming. Our room was spacious, light and very modern. The rooms were cleaned daily. The pool is large, with both deep and shallow areas, making it suitable both for adults and for children. The beach is a short walk from the hotel and there are several tavernas, bars, shop, two car rental companies and a sightseeing tour agency are located nearby (on the same street). In fact, everything you need for your holiday is very close to Alexander House, which is great! We ate twice at Nikolas tavern (just outside the hotel), which may be simple and straightforward, but serves authentic Cretan food. What can I say? Fresh ingredients, great food and friendly service! Nefeli is a nice bar if you're looking for a place to relax with a cocktail. There's also a sightseeing agency called Crete.life nearby; we went on three day trips in Crete and Santorini with them and they picked us up from the hotel, which was very convenient. The overall atmosphere was great, with friendly staff who went above and beyond to make our vacation special. I would highly recommend this place to anyone, whether you're travelling alone or with a family. It's a lovely, quiet village with a relaxing hotel.

Chris Dixon

Lovely hotel right on the beach. Our room was a sea view room view which overlooked both the beach and the pool. Hotel staff were all amazing, really helpful and friendly. Food was pretty good for the most part and when you fancy a change, there are several good taverns about. Drinks were alright, what you expect from an all inclusive. Entertainment looked ok if you’re into that. Me and my partner aren’t so just sat on our balcony with drinks. Wasn’t too noisy, finishes at around 11 each night Bus services are fairly regular to and from Heraklion. Be warned they don’t always run to time and the last bus back is much earlier than advertised (last number 6 is about 11pm)

Tamara Andric

This was so lovely. I went here last year and the beach is right next to the hotel. And i want to thank andreas for always keeping us happy and entertained. The food was so great, there was nothing better to eat. The service is very decent. The rooms are very clean and the cleaning ladies always helped us. But the one thing i didnt like was that there were 2 cockroaches on the balcony. We called the cleaning ladies they were so happy to help. A little expensive but it is very lovely!!!!

BABIS EPANOMERITAKIS

Visited from 27th April for one week as a couple. It has excellent kitchen; traditional Cretan dishes like snails, rabbit, to Italian seafood, Asian sweet sour dishes to every taste, great selection of breads, regular bacon, eggs, all made with best quality ingredients, maybe the best I have tasted by hotel,s I have been in tens of four and five star hotels. Restaurant, Bar and reception staff good, do their best to help you. Outside Bar very nice, give clean branded drinks not last quality as some other hotels do. Good views of sea and pool from the outside bar area with clear wind braker to the sea views that keep out the chill winds of night time The room: it was clean, one bed in the middle of room with a corridor that can pass only one person next to it, no chair in the room, mattress and pillows very uncomfortable, got pains on back and neck. The bathroom; you can hardly pass in it. The balcony very small for four star hotel.

Mikhail R

We spent 10 days at the hotel with the family (two adults and one 8 year old child). All in all, it was a really nice vacation. Nevertheless, there is still room for improvement. Accordingly, I would like to address the most important points. About the location: The hotel is close to the airport and Iraklion. You can get there relatively cheaply by cab. The hotel complex is small, manageable and well maintained. As a result, the hotel was not overcrowded. We liked that a lot. About the room: The room was well equipped and clean. However, the room was very small. There are comparatively limited storage options. This surprised us somewhat for a 4-star hotel (but every country has its own standards). The air conditioning in the room was very loud. We always had to leave the air conditioning on the lowest setting at night, otherwise we couldn't sleep. What you need to know; the hotel has no elevators! This must be clear for people with walking difficulties. What I found a bit annoying; the room safes cost extra and are not digital. You have to carry the key with you. I haven't been to a hotel in years where a safe costs extra and isn't digital. About the restaurant: The choice of food is manageable but good. Generally, there is something for everyone. We particularly liked the BBQ and the desserts. With the price category, you can't expect an exquisite selection of drinks; if you want really good beer or good wine, you have to get it in the mini market. About the pool and beach area: The pool and beach area are very clean and there is plenty of space and sun loungers. The sea is incredibly beautiful and clean. The pool is not special but is sufficient. The pool bar offers drinks, snacks and ice cream at all times. What was quite annoying after a few days: The music playlist is hardly changed and after 1 - 2 hours the same songs are always playing. You should choose a longer and more varied music playlist. About the service: The service was pretty good. However, there was one thing that really upset me: the loungers were reserved by many guests before breakfast and not used for hours. We pointed out the problem to reception three times. Each time we were told that it would be taken care of and nothing happened. At some point I started bringing towels to reception by myself. This is unacceptable! I hope that the problem will be dealt with in the future. To enterteinmant: There are some daytime activities such as water polo, beach volleyball, water gymnastics, etc. We found that very good. Andreas (one of the entertainers) in particular did a really good job (We liked him a lot). The evening program was also very nice and varied. Pretty good for a "smaller hotel complex". Conclusion: The price-performance ratio is great. The smaller hotel capacity, the good food and the hotel complex make the vacation really relaxing. The problem with the reserved loungers definitely needs to be solved, it can't be a solution that bathers have to make their own places. Last the safes should be included in the price and have a digital locking function. Taking money for it and getting a key is out of date. Otherwise, we would be very happy to be able to vacation at the hotel again.

Zsófia Marton

We spent one week in this beutiful hotel with all inclusive package. The rooms are simple equipped, but the beds are comfortable, the room is cleaned every day. The food is fresh, varied and tasty. The beach is just some step from the pool area, sunbeds are available both at the pool and the beach. The staff was very friendly and helpful during our stay. We arrived late night, yet they served us some warm dinner. The aminator programs brightened up our stay, we loved the minidosco and aquagym. The kids will never forget the iconic koukou move :) I am sure we will come back! Just some tips about the room: the room could use a bigger clothes dryer and some hangers for towels.

Samantha Jayne Hopkins

We have just arrived home from a wonderful holiday at the Belvedere. We have three teenagers and they all thoroughly enjoyed. There are 3 big pools to choose from, but their favourite was the top pool with the jacuzzi. There are also two snack bars open throughout the day with one offering fresh Gyros. These were a great hit with them all. The only reason for the 4 star was the lack of room for clothes. The wardrobe space was really small and wouldn't have been big enough for my husband and I never mind the children too. The rooms are pretty basic but we didn't mind, we were only in the rooms to shower and sleep. The animals at the hotel were a big hit too, the donkeys, goats, chicken, ducks and turtles. We loved visiting them most days. There is also a free shuttle bus by the hotel to take you to the star beach which also has a few water slides which we thoroughly enjoyed. It was €10 each for the full day. If you wanted the sunbeds at star beach these were at a fee. The food is okay, pretty much what you expect for an all inclusive family holiday. Plenty to choose from and the grills are cooked fresh along with omelettes. The staff were always lovely and friendly and always happy to help. To keep 3 teenagers happy can be a challenge in itself but they were all happy and didn't want to come home. Would definitely recommend visiting.

Visar Hajrullahu

Miserable Experience! DO NOT BOOK THIS HOTEL! The hotel's description is completely misleading. They claim it's just 500 meters to the beach, but in reality, it's a whopping 4 kilometers away. The swimming pool was always packed, with no sunbeds or umbrellas available, leaving us to bake in the sun. The room was dirty and we found hair of the previous guests all over. The food was completely tasteless, and the staff were shockingly rude. When we voiced our concerns about the terrible conditions, we were sent to the manager, who turned out to be just as rude and utterly incompetent. This person had zero problem-solving abilities and offered no solutions whatsoever. To make matters worse, they made us pay for the towels—even though we had booked an "all-inclusive" package. In fact, despite the "all-inclusive" label, they made us pay for lots of other things as well. This place is ridiculously overpriced with absolutely zero quality. I would never, ever book this hotel again!

Tia Baker

A lovely family hotel but not luxury which wasn’t expected. Ideal for families with young children. Wouldn’t come here if you don’t have little Ones. It’s a large, all inclusive hotel so you have to expect it to be busy. All pools were clean and well maintained. Did struggle to find sunbeds some days as people would ‘reserve’ them. And by that I mean leave their towels on them overnight or get up early to put towels down! Room was clean and cleaners came every day and did a thorough job. Food served all day and lots of choice, however, quality isn’t amazing and did become a bit bland and boring as it’s lots of the same things everyday. But again, this is to be expected in a large all inclusive hotel. However, both the Asian and Greek restaurants included were nice although not overly child friendly. Shops and beach within walking distance or a short taxi ride. Definitely worth venturing out of the resort. Overall it was a pleasant holiday and we would consider revisiting!

Mark Chevalier

All Inclusive Hotel Including Food Poisoning The most unfortunate experience was food poisoning whilst staying at this hotel. It ruined two days as I had to stay in the room. The local doctor confirmed gastro enteritis. Whether it was caused by Norovirus which has had spikes on parts of the island or buffet food which had become luke warm after a certain amount of time is unknown but the symptoms were extremely unpleasant. This hotel is geared up for family holidays with children. It is evident from the animals in cages on the edge of the hotel, play areas, food choices and entertainment. There was no “adults only” section. This maybe an issue for people who want a tranquil location but the hotel did an excellent job at catering for children. If you are looking for a peaceful and quiet location, this place does not fit the criteria. The hotel was formerly two which now combine so it can be challenging to navigate. There are also lots of steps due to the location and it is a steep walk up and down the hill to get to the sea front so you need to be pretty fit to get around the place. Sea can be rough and beaches below the hotel are limited in size. The surrounding area is tired and dated with lots of litter scattered around. The hotel pools and location are far better. I found the entertainment evenings limited considering the number of guests staying but what they did was good. Points to note: The east building has been refurbished but the west building rooms have not so there is quite a difference. There is currently a near by construction site on the west side of the hotel with constant foundation drilling and banging from 7 AM and 8 AM weekends until about 4 PM. The east building is not effected by the noise and dust. When leaving luggage at check out, there is no secure baggage area so leave it at your own risk. The hotel has a “ no reserve “sun lounger” policy but it is not enforced. I saw people place towels in prime positions early morning and then disappear for several hours thus other guests could not use them. Bring your own towels!!! You cannot use room towels when going to the pool and towels provided for this area are extremely expensive to hire at an extra cost! This is a first… The inside hotel bar areas and sea face North so don’t expect full sunshine from the rooms apart from the south and east part of the hotel which has Mountain Views. The pool area and lower bar does get sun. This hotel has a lot to offer and the newly refurbished section is stunning. It is definitely a family hotel and the food provided is perfect for kids and it certainly caters for all tastes for adults. Issues with food temperature are a worry. In all, a good place for families but too noisy for me and being very ill due to food poisoning so I wouldn’t return.

Gheorghe Judea (George)

I recently spent a fantastic vacation at the Royal & Imperial Belvedere Resort from September 20-27, 2024, and it exceeded all of my expectations. Although we arrived quite late (around midnight), the hotel had prepared a buffet for us, which was a wonderful surprise. It was so thoughtful to have food available even at such a late hour. Additionally, they provided transportation to our apartment, making the arrival smooth and hassle-free. The cleanliness of the rooms was impeccable. Housekeeping came by daily, and fresh towels were always provided. The rooms were well-equipped with everything we needed for a comfortable stay. As for the All-Inclusive experience, the food and drink options were available throughout the entire day, which was perfect for when we wanted a snack or a refreshing drink. One of the highlights was having two special dinners included in our package. The first was at Kafeneio, a traditional Greek restaurant, and the second was at Imperial Sakura Savor, where we enjoyed delicious Asian cuisine. Both experiences were exceptional! Overall, the resort is a place you’ll want to return to. The staff, the facilities, the dining options—everything was top-notch. It truly went above and beyond our expectations. Highly recommended!

jamie matthews

The staff where incredibly welcoming and added the extra special touch, addressing any request as best they could. Could not do any more to make the stay comfortable and enjoyable. Arranged taxis to excusions when needed. Change for the amusements (though some machines did not work and took the change) kettle for the room, drinks and food when requested. Slides where great fun as well as extra activities such as volley ball and aqua sports in the day. The food options where some what limited though enjoyable. Very clean and well set up. Step out onto the beach with lovely places to eat etc near by such a heaven where can pay for a massarge on the beach. Would defiantly visit again.

Craig Ferguson

I normally don't post reviews, but the service here is phenomenal. Not only did the receptionist walk us all the way to our room but she also told us to eat on arrival so that we didn't miss out on dinner finishing. The bar men are great also. Just now Minas made sure I had a straw for my partner as I almost walked off without one for her since her order is always with straw. I absolutely adore that kind of customer care I love.

M. Moravcik

The hotel was very clean, the staff friendly and helpful. The accessibility to the city is great. The beach is sandy and clean. The food was excellent.

Cristina Trufin-Petcu

Second visit to this resort, second great vacation! We come back because we enjoyed last year visit. The hotel has a private beach, sandy beach with blue flag! It’s perfect choice for family with children. The drinks are mediocre but this is a general issue for AI resorts. Food is very good and tasty, we enjoyed fish, lamb, gyros@beachTaverna🤗. The rooms are cleaned daily. In general, the staff is very friendly, helpful and with a positive attitude. Animation team program was improved since last year. Kids enjoyed mini disco! We highly recommend this resort.

Delia Gal

For sure not a 4 stars hotel or at least not according to the international standards. The rooms need to be renovated and better equipped as it is an old hotel. The all inclusive is more a canteen, but sometimes quite good and tasty. All the staff was kind and friendly (reception, bars, restaurants and also the guy who fixed our door because it was no longer closing due to a failure of the electronic part). Well positioned near the sea, bus stops, supermarkets and tavernas. I did not understand why we had to spend our first night to another 4 star hotel across the street, but we enjoyed it (was actually better equipped).

Karen Phillips

Wonderful place. The food was great and we didn't even eat in any of the themed restaurants. The baklava was to die for! Such a pretty looking hotel, with the blocks of rooms in different pastel colours. The little stone walkways leading to all the rooms were beautiful, lined with vines, lime and pomegranate trees. We had a room for 3, so one was on the sofa bed, which was a worry but it was fine, more like another single bed. The room was large but the air-conditioning was faulty. After reporting a couple of times a brand new unit was fitted. Very clean all over the hotel and pool areas great. Most staff were really cheerful but a couple of the older male staff could be a bit grumpy but they mellowed as the week went on. The entertainment team were husband and wife and they were great, had a great game of darts most days. I never did get that 180! 8 of us went on this holiday with ages ranging between 23 and 58, we all thoroughly enjoyed it. Would definitely go back.

Carter Grandin

The hotel was very pretty and the people were very nice. It's right on the beach and has some great views of the sea. Biggest problem was the buffet style food was inedible. No matter what I tried it was the worst thing I've ever eaten. My wife and I were shocked that so many people were eating it. Since it's in a tourist area the surrounding food is really expensive and not super great. There was a disappointing lack of Greek food.

Cheree Leeson

We were amazed at this resort and were warmly welcomed by reception, particularly Elena. Friendliness, professionalism, meals and location were all well above expectations. The all inclusive package is great as the meals are really good and a huge variety. There are plenty of sun beds around both pools and on area of sand at the sea. There are very few children resulting in it being a quiet resort with mainly older guests. The “partial” sea view room is lovely and overlooks the pool with the sea in the background. The village tourist area is across the street from the hotel. The evening entertainment is pleasant and stops at 23h00. There are many spectacular restaurants within walking distance. We recommend staying here. May 2023.

Paul Smith

Booked this Hotel for a 10 night stay with my wife and teenage son. On arrival at 1am we were shown to our room but quickly realised that they had allocated us a Double Bedroom with 3 beds shunted together rather than the one bedroom annex/apartment. As well as lacking any sort of appropriate privacy, given my son's age (15), he is also 6 foot 6 inches tall so the additional camp bed provided had to be slept on by my wife. Complained to Reception immediately and was told to return the next day. On returning the next day I was informed that they genuinely believed that they had upgraded us, as the room we were in, had recently been renovated. Nevertheless they understood very quickly that the room was not appropriate. By Day 2 they had allocated us to a new room and while we were on an all-day trip had moved our luggage to the new room. This room, although the decor was more dated, served our needs much better and provided us with separate sleeping quarters and a lovely big 1st floor balcony. The professional way in which they turned round this negative scenario into a more positive one and their swiftness to act has to be applauded. The food was great and when called upon the staff were always friendly, courteous and helpful. Yes you have to get up at 7am for a pool sun lounger which wasn't an issue for us but compared to other resorts I have been to, the pursuit of a sun longer is not as ruthless. The entertainment was average but that doesn't matter because unlike other all inclusive hotels it is very much in the centre of a lively area with many bars and restaurants to choose from. We booked the Italian A La Carte and the food was really good. Unfortunately we left it too late to book "Prime Burger" so I would suggest to anyone that you try and book early. All in all a great holiday!

Lisa Treglia

This was extremely disappointing! We were “welcomed” by a very unfriendly and sarcastic reception woman Konnie! We then were taken to our room which had a shower the size of a cruise ships shower and the hotel had no washcloths! The walls were stained and scuffed and bathroom tracks were disgusting! The main dining hall food was less than desirable and the entire staff did not understand English so when I asked if they had granola they looked like a deer in headlights! The “specialty” Italian restaurant was a glorified pizzeria with full view of the chefs touching food with their bare hands! The best part of dinner was the bottle of wine we had to pay for! The umbrellas by the pool were mostly broken and although you are not allowed to save chairs, all guests did with the staff not remedying the situation! Konnie didn’t inform us we had to pay to rent safe in room so when I called reception to inquire she snapped at me with more of her already rude demeanor! Definitely would NOT return or recommend this hotel!!!

Rupert Willis

Had a great week at St Constantin. Room with a swim up terrace was amazing with great air con and very clean! Loved the shower and will miss it! Food was ok to good. Lots of choice but let down on quality occasionally. Drink was ok. Local beer was nice but the wines not so great. Lots of single use plastic and paper which I didn’t like and would have liked dedicated recycling facilities or use of reusable cups and plates. Staff were amazing from the receptionists to the restaurant waiters, cleaners and the repair men. So friendly and they couldn’t do more to make sure you had a good time. Pools were clean and there were a number of them so never felt busy. Nice beaches within a few meters of the entrance with some nice snorkelling. Lots of local bars and restaurants within a short walk. Hope to visit again soon!

Marian Andrei Orban

Sure! Here's how you can structure your review in English, covering both the negative and positive aspects: --- **Negative Aspects:** Firstly, the food was quite disappointing. It was nearly the same every day, with very minimal changes from one day to the next. In fact, 90% of the food was identical, even for breakfast, which was exactly the same throughout the entire week we stayed. On top of that, the taste of the food was not great; it felt like cafeteria food, made from the cheapest ingredients. In the snack bar and kids' food section, everything seemed to be made from frozen food, which isn't very healthy, especially for children. Another downside was the ice cream. It was only available during the main meals, while in most all-inclusive resorts, you can usually find it at the snack bar as well, which is important considering the high temperatures when you need something to cool down. The beer was okay, but the soft drinks tasted strange due to the tap water used. The alcoholic beverages and cocktails were clearly made from the cheapest spirits, and it was noticeable. A major disadvantage was that you had to pay extra for Wi-Fi and for access to the safe, and these charges were on a per-day basis. Accessibility was also a concern. If you're traveling with a young child or someone with disabilities, the access ramps are very difficult to use. There were only two water slides, and they operated for just three hours a day—two hours from 11 AM to 1 PM and one hour from 5 PM to 6 PM. Regarding room access, they only provide one key card, and if you need a second one, you have to pay for it. The entertainment was heavily geared towards French speakers, which was a big disadvantage for non-French speakers. Moreover, there seemed to be a distinction between guests, as French guests had different colored wristbands, which felt like a form of segregation. On the day of departure, they cut off our wristbands and restricted our access to the main meals, allowing only access to the snack bar. Additionally, both the hotel reception and the restaurant where we had our meals were unbearably hot, as the air conditioning was not functioning. **Positive Aspects:** The only good things I can mention are related to the accommodation itself. The room conditions were decent, and while the cleanliness wasn't the best, it wasn't terrible either. The main issue seemed to be that the hotel was understaffed, and they couldn't keep up with the demand.

Jiří Cejnar

Nice hotel on big area. Feels like a small town. Very friendly staff, very good food, very good service overall. Great location. 100% recommend.

Dee Hanley

Our last day today and sad to be going home, we had a little problem with our room when we arrived early hours of the morning but the reception staff sorted for us the next day. The reception staff and all staff rooms/restaurant/bar etc are all so lovely and friendly. Hotel is very clean and a good choice of food and drinks Thanks so much for looking after us on our last day with such a late pick up time, we will defiantly return and highly recommend. Chris and Dee Hanley

Katrina bartos

Room which we paid for was superior but didnt match the expectation ( old, outdated, aircon not very good, we had to buy fan as well to survive until aircon cooled our room which was very late night/early morning). The resort is building by building not much greenery or garden..People at the reception, not very friendly in our case nor unfriendly just not smiley not very chatty we are used to different treating upon arrival. Entertaining ok. Food very good, choice and quality too. Beach is close, very nice. We stayed here mid june so it wasnt full, I wouldnt go there main season, must be packed by the pools, in restaurant...

Mihaela Andronie

We had a fantastic holiday at this hotel. We were staying here for 7 days. The food was very good, nothing repetitive and all food was very tasty. The hotel was clean and the employees were very helpful. One tinny thing, but hey it's just my point of view...I couldn't have a proper coffee before breakfast, the restaurant and the bar were closed. Could make one instant in the room...but...

Bev Whitcombe

Lovely hotel, great food , friendly and helpful staff always willing to assist. Beach yes it's alot of steps down hill but it's nothing to strenuous there is a walk way further along the beach up to the road if you don't want to take the steps up. Location is good fab views from the hotel, roof top swimming pool is cold but so is the sea. Cannot fault this hotel.

Albert Bryson

The hotel itself is nice, but matched with the view from the penelope pool is absolutely stunning. The food has its ups and downs but ultimately there will always be something decent to eat. The staff could not do more to help you, they are so lovely and helpful. All in all a very good experience 8/10

Anya Firth

What an amazing stay we had here! Would be 5 stars except you have to pay €35 room tax when you get there so be prepared. The food was unreal, so delicious and tasty, even for me as a vegetarian. Every single day the food was amazing- best hotel food I’ve ever eaten. The staff are lovely, and they even taught us how to Greek dance which was so fun. Alcohol was great too. The views are so perfect, and the pools are lovely. The rooms are lush with such comfy beds and get cleaned every day. The beach is only a short walk away but so worth it. Overall perfect stay and a lovely hotel!!!

carolina rei

The reviews on here are very bad but do not let them put you off from staying here. I stayed a week here and 2 days before leaving i checked the reviews and honestly i was scared! Rooms: The rooms are very basic and simple as shown in the pictures, but if you pay for sea front view it is honestly the best view ever and the balcony is a great spot to chill. The air con works but isn’t very powerful so the rooms did get very hot. Pool: the pools are not heated however they aren't too cold and very easy to get into. Such a relaxing stay the pools are honestly amazing and have a great view (there is 2 pools) Drinks: The fizzy drinks do taste very funny but if you get orange juice or an alcoholic drink they taste normal. There is a shop where you can buy drinks so it is not the end of the world Beach: This is advertised as sea front, and most people have complained about the walk down to the beach. Yes there are 180 steps but it is not the end of the world and can easily be done if you are somewhat in shape. There is a tunnel from the hotel to the other side of the road that takes u to the stairs of the beach so you don’t have to cross a busy road food: The food is lovely! Changes everyday but breakfast is the same thing everyday There are bars at the side of the pool that serve food (hot dogs and sandwiches) between meals and drinks.

Helen Griggs

Good hotel close to the centre of Hersonissos but in a quiet location slightly up the hill. Beware, though, if you book through a holiday company transfer as coach transfers cannot manage the narrow street so you have to walk up the hill with your luggage unless you pay for a taxi transfer instead. It’s not that far but is a bit of a pain. Clean rooms with a kettle and tea bags but milk not provided. Has a fridge in every room. The bathroom is small and there are no pegs to hang clothes on and no shelving but there is a cupboard under the sink. The shower is pretty small too but is powerful and has plenty of hot water. 2 good pools for leisure swimming. The restaurant is on the top floor with nice views over the rooftops towards the sea and the inclusive food was good if slightly repetitive but the inclusive wine wasn’t that nice. On tap beer was fine. The staff were lovely and very helpful, particularly Christian at reception. A decent hotel to stay in for a quiet holiday without children.

David Grimmett

We booked this hotel through Jet2, and it was advertised as a 4-star. However, I don't think this is a 4-star. When you are dropped off, you are told the coach cannot get directly to the front of the hotel, so you are dropped off on the main road and have to walk to the hotel. It's not far, but it can be a little confusing as a new arrival (the rep gave us a little map, which helped). When we arrived late, we were given access to the restaurant, and a pre-made meal was available with access to self-serve wine, beer, and soft and hot drinks. This was very welcomed, and the night manager was very attentive. We paid 49 euros (for two people) in hotel tax, which wasn't explained by Jet2, but I knew about it from friends, and it is based on the star rating per person per night. The hotel, in general, is very clean, but our room was very small, and the balcony wasn't really big enough for two people to comfortably sit. The bathroom was tiny, and the toilet required us to sit at an angle. The shower was small, and the curtain constantly clung to you, requiring towels to be put down on the floor. There were plenty of towels, a safe and a kettle (in the wardrobe!) There were some tes bags but no coffee and no milk. A small fridge was also in the wardrobe under the shelf with the kettle. There was no iron or ironing board, but we got one from reception for free. There was a very good AC unit in the room with a remote, and as advised by staff, it didn't work if the patio doors were open (which is good as AC needs to be in a sealed room). There was a large smart TV on the wall with a few basic English-speaking channels, mostly news, but there was a facility to stream from a tablet/phone through the hotel wi-fi, which was very fast and reliable. We stayed in October, so I dare say that entertainment might have been better in the main season, but there was no entertainment other than a saxophone player on the third night. The only areas for drinks and food were the restaurant on the top floor, which only had specific opening hours, and the small pool bar, which didn't have many snacks other than a few dry goods and some ice cream. The all-inclusive drinks were basic, the spirits were local and not very good, and the cocktails were very sweet, but the beer was good. Most people who sat at the pool bar were making their entertainment, such as playing cards or playing pool on the dated and not very well-lit pool table, which I think charged 2 euros to use. There was some music piped, but it was quiet and not very contemporary - more like lift music. The restaurant was on the 4th floor, and there were stairs and a lift, but the lift was small, and its priority settings were a little off (e.g. you got in and pressed four, but it went to ground because someone had pressed the button). The food in the restaurant was not 4-star. The set-up was more like a canteen. There was plenty of food, and it was hot, but it was very repetitive, not indicative of local foods and the desserts were frozen, sometimes not having been thawed out properly. The food was OK - not brilliant - I have stayed in 4-star hotels, and the food has been amazing. Not here, unfortunately. We felt the need to eat out numerous times to get a taste of traditional cuisine. At no time were any of our room supplies filled by service staff. We had to purchase tea, coffee and milk from the local supermarket. We even had to purchase alcohol because the choice on site was so poor unless you paid a premium to upgrade to all-inclusive plus (which was extortionate, in my opinion). Service was ok, but one day, they didn't make our beds, they just left folded sheets for us to do. No water fill-ups in the fridge - we had to buy our own water. In conclusion, I have stayed in amazing 4-star hotels, and unfortunately, City Green is not one of them. If they said three stars, they could just about get away with that, but I have stayed in better Premier Inns in the UK. I loved Crete and the location is brilliant, but I wouldn't stay at City Green again.

Tomasz Obuchowski

Been there for 12 nights and we was completely disappointed as this hotel have 4 stars. Rooms are small and have very small bathroom. You can't fit in shower and curtain was always sticking to the body (shower is around 50cm x 70cm) . Rooms wasn't cleaned as they only made beds and sometimes changed towels but sometimes we found our towels on the floor in the corner of the room and no new ones replaced, sometimes when they was replacing towels some of them was missing. They never even bother to replenish coffee, tea, sugar or toilet paper. Never cleaned floor, toilet mirror or shower. Ants was every day in bathroom and sometimes cockroach visited us too. Food was very basic and sometimes struggled to find something to eat.

Jessica Carr

Our holiday was husband & my selves first time abroad & we absolutely love this hotel! Fantastic location, Jet2 transfer did drop us off on the main strip BUT it’s only 2mins to the hotel which is sign posted & easily found. Fantastic reception staff, very friendly & any questions were answered efficiently. The bar personnel, Manos , Paulina & George were excellent! So friendly & perfect service. The kitchen waitress & waiters very friendly & any questions are answered perfect (I’m a vegetarian & they showed me all the meals were labelled for identification etc) & the chefs prepared an excellent variety off food! Our room had a good size balcony & the only bit of noise we heard on 2 nights was from the nightclub down on the front when my husband was smoking on the balcony. A good amount of sun loungers on both pools we never had a problem finding a seat on an evening or lounger during the day during the 7 days we were there. The entertainment was a DJ (Tuesday) , saxophonist (Thursday) & on Cretan dance night (Friday) it was fantastic to watch as we love learning about traditions & history of places we visit. As stated at the beginning we loved our whole 7 day experience at City Green & are planning another trip back to the same hotel in 2026 due to the staff & things to do In Hersonissos.

Daphne Monk

The service in the hotel was excellent. On arrival at 2am on 29th July we were greeted with a cold help yourself buffet and water. Which was very welcome.Some rooms where small, we all had balconies, but I had a pool view room 1118 and 2 balconies, also a slightly larger bathroom than most.2 pools, and lots of loungers. A group of 5 and all enjoyed the food.Bar is the pool bar all inclusive from 10 am until 11 pm.Efcharistó Thanks and Kaliméra Good Morning, delighted the staff

Michal Lushi

We had an exceptional stay at this lovely hotel! The dining options were impressively diverse, featuring a wide variety of meats, fish, side dishes, vegetables, fruits, desserts, and delicious ice cream. The restaurant, with its cozy atmosphere and stunning sea view, was a highlight of our experience. Access to the beach is very convenient, The beach area was pleasant, with sun-beds available. The hotel maintained two beautiful pools, both featuring a lively atmosphere with music and breathtaking views. There’s also a designated shallow area for children, along with a gaming room to keep them entertained. The staff was friendly and engaging, providing excellent service - multilingual, speaking German, French, and English. They were incredibly welcoming, always smiling, and eager to assist in any way. Overall, we had an amazing time and highly recommend this hotel for anyone looking for a fantastic all-inclusive experience!

Aleksandra Pa

I spend 9 days with my family on all inclusive. The hotel was very nice and spacious. The food was good and the service was also very nice. The choice of food and drinks was impeccable. A big plus is the sunbeds on the beach and a small bar, a very nice way to spend time. The downside is that most of the activities were conducted in French and not always translated. The hotel is generally worth recommending .End of season lots off sale and much more quiet. Weather 23 degrees and not much sun in that part of Create.

mrvinov

I was with my partner on a week's holiday, I definitely do not recommend this hotel if someone suffers from asthma. The entire hotel smells incredibly of chlorine, which made it hard to get out of bed in the morning plus a sore throat. I will also add that people using wheelchairs or the physically disabled will have problems getting to the hotel or moving around on its premises. Apart from that, the hotel is really nice, nice views and we got a nice room (for an additional fee of course). Hotel service at a high level so there was nothing to find fault with. Animation only in French so if someone wants to go to this hotel with children, please keep that in mind. The drinks at the bar were very weak, the wine from the restaurant was much stronger, strange. Souvenir shops at every turn are a big plus, two supermarkets right next to the hotel are also a plus. The sea is about 200 meters from the hotel, so very close. Greetings to the entire hotel staff and management! 🩵

Dzejkob VXR

I stayed for 9 nights and had a generally good experience here. Reception staff were helpful along with polite and informative . The hotel in generally nice and clean and in good aesthetic condition. There are loads of sunbeds outside in the pool area.

Nella Pompová

We were at Mitsis Bali Paradise for a week, from Sunday to Sunday. Everything was fine. The food was good and very tasty. The only thing that did not suit us very well was our room, it was not spacious enough for us. I want to praise the hotel staff, at the reception, at the bar, at the food, everyone was pleasant and helpful. Near the reception you will also find a shop where you can buy souvenirs or something you forgot to take with you.

Sergei Dutkin

The hotel is 4 stars, but it will barely reach 3. When you enter the hotel, prepare money because they will ask you for a deposit for towels and when you leave, they will not return it, they will say that it was a tax. The room is just white walls and a bed without any interior, like in a cheap motel. The air conditioner blows directly on the bed, so you will be blown with cold air every night, or sleep in the heat 👍. There are not enough sockets in the room, so you can only charge 1 device at night. The door - the window faces the road, and all passers-by will see you making love, there are metal blinds like in kiosks and stores and after they close you are like in a cave. When I asked to change the room, they said there are no free places. Regarding the pool, it is very dirty with half-dissolved tiles along the edges. There are no additional swimming equipment, there are few sun loungers, sometimes there are not enough. in the canteen the food is monotonous with an incomprehensible system, coffee only in the morning and even then it happened in the mornings that there was not enough of it, you had to wait until they changed the vat with coffee, sweets only at lunch and dinner, so you will not be able to drink coffee or tea with sweets. in the lounge there is billiards but it is paid, there is air hockey but it is broken, you will only be able to play ping pong near the fence and if the ball flies out of the fence onto the road and you will have to constantly run after it going around the whole hotel. when checking out, in order to weigh 1 suitcase you need to pay 1 euro. about the Internet, there is free in the lounge but with such speed you will not even be able to check your mail, you will have to buy it for 20 € per week. and it is not much better, I was not able to watch a movie. of the advantages I can note that the room was cleaned every day and not bad, the staff was always friendly and smiling.

Dymphna Fox

A fabulous place to stay. Excellent facilities, food and service was impeccable. I had a beautiful birthday and we also celebrated our 30th wedding anniversary. Nothing was too much trouble. The staff were amazing.

Arnaud Noël

Beautiful vacation for our family (2 adults and a 6-year-old girl). Lovely rooms (suite), stunning pool, super friendly staff, very clean, and the owner ensures discipline is maintained in the establishment. The food is buffet-style, and there’s always something to find (we’re not picky when on vacation). Of course, this remains a destination for young people, and the music from nearby nightclubs (3-4 km away) plays until 6 AM, but with the windows closed, we didn’t hear anything. The beach is a 10-minute walk away (make sure to turn right, then directly left at the T-junction below the street, and don’t go left), though access isn’t so straightforward because there’s no sidewalk and the cars drive pretty fast. Thanks to everyone for this beautiful vacation.

clara gaynor

Stayed here for a week the service was amazing they left us food in our room when we got in late our first night. All the bartenders were so lovely and very chatty, the waiters in the restaurant were very efficient, the chefs cooked amazing food every night. They had a good selection of food for every course and themed buffet nights a couple of times throughout the week. There was live music last night which was incredible, the staff got everybody up dancing and having so much fun. The pool there is very clean and very refreshing. The location is perfect as it is half way to the beach and strip yet still close to the old town too. The rooms were perfect and the cleaners did an excellent job. Alex at reception was exceptional and so accommodating, we spoke to the manager at one point and he allowed us to keep using the all inclusive facilities throughout our last day as we had a late flight. There were a couple of rowdy English boys being stupid and acting like eejit an and being too drunk but the staff handled them perfectly and didn’t allow them to ruin any bodies holiday. All in all and absolutely impeccable hotel, could not recommend them enough.

Zygmunt Szarek

What a wonderful hotel! Beautiful, comfortable rooms. Very friendly and helpful staff. Fantastic location not far from the beach and close to the city centre of Malia. Delicious food.

Anna N.

Let me start with a things i really liked about this place: FOOD/DRINKS - really tasty, good selection, you can always find something for yourself. Bar staff will make your drinks strong! Just saying :) STAFF - it doesn't matter if it it reception, restaurant, bar or cleaning ladies - everyone are nice, helpful and want to make your stay they best it can be. It was really impressive. Hotel has nice pool but i think it's own "beach" and access to the sea is a selling point for me. Location is in the middle of nowhere BUT! it is close to bust stop and tiny town. It is also a good location to explore west and central part of the island. Renting a car is super easy so that if you plan to explore Crete a bit it is an excellent choice. There is also a super fun excursion from the hotel to the Kournas Lake - recommend! Now to the things i believe can be improved - this hotel is not 5* it is more like solid 3*. It needs a bit of renovations and upgrade. Don't get me wrong - it is super clean, there is a lot of flowers and herbs and upkeep is top notch but still interior is a bit dated and rooms need a new paint. In the evenings there is a super loud music playing every night, so if you have a room near bar/beach bar and you just want to rest after a day of exploring the island - you will need earplugs to sleep. Overall i really liked my stay there. It is a place i will recommend to my friends!

Lone Rider

I would like to share my honest review of the hotel. While there are some positive aspects, I must also address certain areas that need improvement. [Positive aspects:] 1. The reception staff, both ladies and gentlemen, were exceptionally friendly and helpful. They went above and beyond to assist us whenever possible. 2. The cleaning ladies were very friendly and performed their duties diligently, ensuring that our room was spotless. 3. The hotel's garden was beautifully adorned with flowers and trees, creating a serene and picturesque environment. 4. The location of the hotel was quite convenient. It was situated in a central area, with easy access to various amenities and attractions. 5. The beach was suitable for swimming when the weather conditions were favourable. [Areas for improvement:] 1. The breakfast options were rather limited and unremarkable. 2. There were often long queues for basic breakfast items such as coffee, eggs, and bread. This could be addressed by increasing the number of coffee machines and having additional chefs or cookers to prepare eggs. 3. While it is understandable that guests may have varying appetites, it was observed that some individuals consumed excessive amounts of breakfast, which could contribute to the delays in replenishing certain items.. We didn't have any food in a restaurant so i can't say anything about the food quality. Swimming pool: The pool is a bit too cold. Since the water is constantly being filtered, it doesn't get warm enough to be truly enjoyable. As a result, it's almost always empty. Room: There's a 20 euro charge for using the safe in your room. This is the first time I've encountered this in any hotel. If you need an iron, you'll have to get it from the reception and return it when you're done. The rooms are not bad, but they are definitely overpriced considering the age of the building and the amenities they offer. Do i go back??? With the price we paid for one week, definitely no. If i can get it cheaper, yes, i will go back because of the balcony and garden inside the hotel and nice beach ⛱️ 😎 Overall, I hope that my feedback is received constructively and that the hotel management will consider implementing improvements in the areas mentioned. Thank you for your attention to this matter

Sotiris Bak

We stayed at the hotel last week for 7 days and the whole experience was incredible! Starting with the staff that was always smiling, kind and willing to serve, so that the services provided to be at their best. Since we are a family with 2 small kids the only thing for sure is that the hotel is kids-friendly. With the pool for small children, the kid's parties and with the given access where required (for stroller, elevator). The room was very clean, the hotel surroundings were both spotlessly clean and well-kept. The food, with a very wide variety, including small surprises such as the barbecue night, satisfies every ages. Last but not least, is the ease of movement for people with special needs (rooms, hotel's areas and also in the pool). Fully recommended for summer 🏝️ 🌞 holidays

Nawal Alserafy

It was a great experience in Crete we loved everything there service and location are perfect, we booked one room sea view for 2 adults 1 kid and when we arrived it was full, so they gave us double room see view instead with 2 bathrooms (deluxe room) that’s very nice from them to fix the problem in that way! Thank you for the nice service and we will back again here next year 🥰

Sorin Lupu

The Hydramis Palace Hotel, although somewhat dated, has a charm that suggests old money, minus the musty smell. It seems to have been recently promoted to a 5-star rating, but in reality, it feels more like a 3.5-star hotel (depending on each country’s rating system). The room was clean but had tiled floors. When the floors were mopped, streaks and a smell of dirty water were occasionally left behind. The bathroom had a constant damp and slightly moldy smell. The food was good, albeit lacking in variety, a common issue with all-inclusive resorts. The entertainment program was limited, with no activities tailored for children during our stay. However, we did enjoy an evening of engaging Greek dancing and live Greek music. The wine served was decent. The pool area was functional but showed signs of wear, such as rust stains at the base of the ladders and pieces of the edge drain coming loose. The resort is beautifully landscaped with flowers, palm trees, and shrubs, enhancing its overall appeal. It offers several dining spots that are particularly picturesque and can provide a romantic setting for meals. The hotel is quiet, catering mostly to retirees during our visit. It is not suitable for those seeking vibrant nightlife. The staff was generally friendly, with some of the bar staff being notably sociable, although not all were as engaging. Overall, with its beautiful scenery and serene atmosphere, the Hydramis Palace is an okay choice for those looking to relax in a picturesque setting.

Oana B.

We stayed in the summer of July 2023. The hotel offers a great location near the sea. The staff was very friendly and polite, trying to solve any issue. Rooms are spacious, comfortable and clean. The sea view room has a great panorama. The food selection is different and delicious. I recommend this hotel and experience!

Alexandru Gutan

The best! Everything was amazing! We stayed in the seafront room. Nice breakfast and dinner included which was very versatile. Bar by the pool serves nice cocktails and ice coffee 10/10

Helena Crossley

Had a fab week with the family at the hotel lovely people really friendly, staff really nice and helpful. Rooms really clean hotel spotless. Lovely pool, right on the beach. view of beach and sea beautiful, Couldn't wish for more, so relaxing. Me and my boys loved our stay been home 5 days want to go back. Cheers guys for great holiday love helena and the boys. Jason , Dylan , jaydan xx

Mari Alexandru

A very nice holiday experience. The hotel îs on the beach, it îs a quiet place and has a spectacular view. The staff îs very friendly. We hâd a great time here. We strongly recommend it!

Cosmin Sabau

Nikos and Katerina were very helpful and helped us with all the infos we need during our holiday. They also have a car rental agency which was very nice as well. The bar and the food was great, with lot of greek specialities at dinner. Free sunbeds inside the hotel area and very close to the beach ( like 5 steps away :) ) Thank you for a great stay to you, Nikos and Katerina 👍🫡

Jannik Broch Thielemann

A really decent place to visit. We visited Stella Village as a group of 10 with all inclusive. Not sure if it is possible to visit this place without this option. Here is our review: - Service is great like... really great! Spot on staff. - Rooms were really nice, but we had a broken lamp and an electrical outlet that had seen better days, but nothing serious. - Room was cleaned nicely every day, and the hotel gives you 4-5 water bottles, when they clean the room. - Food was decent at the buffet. Desserts were above average compared to my previous experincenses, when it comes to all inclusive. - They got a unique restaurant, which you may visit once for free. Food was... below average (see the picture with the 2 "logs" - supposed to be kebab - are you serious?), but we had a lot of fun. - Airplanes come and go quite closely, but not a problem. - Water facilities are incredible! Go nuts! There is a fair chance that we will visit this place again!

Matei Rares

A very clean hotel with fabulous staff, the food is not overly diverse but very good and sufficient. Not all the rooms are renovated, the one we stayed in, a family room, was not, but after a hot day when we arrived in the evening it was clean and cool even if the air conditioning did not work. Interesting beach, the concretes that protect it from the waves are ugly, but those concretes help you to swim when all the other beaches are red flag and the waves passing by them create a unique sensation that children likes.

Jason Andrew

We had a great stay here. Absolutely no complaints from us. And out of all the holidays we've had we left here feeling like we got what we paid for when booking all inclusive. Friendly staff. Great selection of food. Snack bar was brilliant. Water park was great for the little one. Thanks for having us! We'll see you again in the future 🌟🌟🌟🌟🌟

Jay Port

Excellent stay. Great and helpful staff, lots of activities for kids, but the highlight for me was Rocco the magician. Very funny and the kids were roaring with laughter, as were the adults. The magic was spectacular. Any chance to see Rocco is a huge bonus.

Digi Trove

I will start by saying that I was very disappointed with the experience at Stella Village and that we will never return, not even to try Stella Palace. We had to choose a Standard room at the Village because we have two children, one 3 years old and one 1 year old and both only sleep with us in the same room, so no other room option was suitable for us at this time. We received room 221. The bathroom is unacceptable. The room is in desperate need of renovation, from its appearance to the toilet, toilet brush and toilet seat. The seat was yellowed from use, the brush was... unspeakably dirty, rusty and damaged. The bathroom door and handle were rusty and damaged. We found the sink dirty... so 4 stars... I'm sorry, but this standard room isn't even 2-star quality. Not to mention the all-inclusive, which is a joke. The same food every day, no variety, we barely had anything to choose from. Lots of pizza and pasta, a few salads, and some fried foods. But that's it. Between breakfast and lunch, there is no snack bar open, so if you want to get something for the kids, you have to take it with you from breakfast. A complete disappointment. Ok, I understand the Village concept, but still, it's about a resort that is mocking its customers. For early booking in December 2023, for 2 adults, a child, and a baby we paid €2300. Enormous for such conditions and mediocre services. It left a bitter taste! We will not repeat the experience. And yes, all-inclusive in Greece has a certain "reputation" and it was confirmed for us too.

RE M

Best Hotel on the coast east of Heraklion. Beautiful park with old palm trees and a Lot of flowers, five Restaurants with good cuisine. And a perfect beach directly in front plus best beach bar with best sunset view! Many employees for many years in Service at this hotel provide best Service!

rachel hill

Firstly, big shout out to all service staff, who work exceptionally hard. The hotel complex is lovely, spacious and modern, well maintained and clean. The pool is salt water based, always ‘fresh’ when you first get in. The pool area is kept well cleaned, maintained, hosed down daily etc. public facilities are all good. Hotel offers same daily activities such as water pole/daily tournaments/aqua aerobics from the animation team. Street bar at night has a great vibe! Food is lovely, lots of choice, definitely worth a visit to the Italien, tavern and steak corner for the all inclusive offer. The steak was amazing! Tavern, great atmosphere. Drinks are chargeable in the Italien and steak corner. Location, the hotel is just outside Analipsi, there are a few bars here, sadly, not much else. If you want nightlife or shopping you need go to heronnissios. The hotel does a bus (chargeable) a taxi is 10€ each way it’s a 10-15min drive, not really walkable. We do not speak German so sometimes, although we had a lovely holiday, on occasions, staff spoke to us in German. We stayed for 10 nights, paid 36€ for a room safe (shame this is chargeable) and 70€ accommodation tax for one room (informed on check out, would be good to be advised on pending charge when checking in)

Jérémy H

My friend and I had a great time at Hotel Anissa during our one-week stay. A few disclaimers before the full review. First, as we came in late April for a week the hotel was at around 70%, which means our experience might be quite different from the full season. Although we were very lucky that the weather was perfect, continuously sunny and between 22 and 27 degrees. Second, the hotel manager graciously upgraded us to one of the newer, more premium rooms. So I cannot comment on the standard rooms. Now, the room we were provided was absolutely perfect. It was comfortable, sufficiently spacious and would have been suitable for a family of four since it offers a double bed and two superposed beds in a separate room. The AC was very effective, a dehumidifier was also provided and the sound isolation (considering we had the room just next to the breakfast area) was very good. The only noise disturbances were the neighbour from above stomping and dragging furniture, but no amount of sound isolation can fix this, it's more a matter of individual behaviour. One negative is that the WiFi isn't too great so plan to rather use your phone data if possible. The cleaning ladies did a good job daily and provided us refills of soap and else when needed. The hotel is adjacent to its private beach and near small shops. The location was a bit isolated but a bus stop was at 20min on foot with regular buses to nearby cities. Ideally get a car but it isn't mandatory. The staff in general was very welcoming. Most staff spoke English and German in addition to their native Greek, some even spoke French. Whenever I had a question, whether about the hotel or about touristic recommendations, I always found them very keen to help and pleasant. They would also remember things I mentioned several days before and would come check on me. We had however some rare rude encounters, notably at the early breakfast where the manager proceeded in explaining everything in German in fast-paced despite me answering in English and then got upset at us for failing to comply with his indications. I understand preparing the morning rush is stressful for the staff but it left a sour taste on our departure day. The hotel offers a very good variety of activities for everyone: tennis (4 courts, 2 of which are free to reserve for all-inclusive guests), minigolf, table tennis, yoga, outdoor pool, indoor heated pool, massages, private beach, etc. The food and drink options are really great and make the all-inclusive totally worth it. The various bars offer around 20 drink options all along the day and until quite late in the evening, including cocktails with and without alcohol, red and white wine, beer and soft drinks, all of them for free and without limitation as part of the all-inclusive package. For food, choices are varied though similarities start to show after a few days, but we never got tired or failed to find one or two new dishes we could try each day. Three specialty restaurants (steak house, Italian and Greek) are also available for free once a week with the all-inclusive, with the exception of drinks which are extra. But by being mindful, one can get away easily with less than 5€ per person per meal. At the spa, I was guided through the offers by Maria, who spoke great French and went out of her way to help (she even picked us at the side of the road as she drove past us walking back from a walk and gave us a lift to the hotel!). The prices are on par with what one would encounter in a regular spa. I especially recommend the Cretan massage, performed by one of the spa's chiropractors, in my case Leonidas, which I found great. Photo shoots are also provided "for free" which is nice to get souvenirs (the photos were nice imo) BUT each picture costs 13€ in digital format (unsure about the price for physical but I would assume higher). A discount if you get 20+ or 50+ photos but unless you plan on getting 6 or 7 photos max, be prepared for a spending of at least a hundred euros. All in all we had a great time and would certainly consider returning!

Ιωάννα Τσίλη

Our room was so clean and beautiful! The staff was extremely kind!

Roula Georgiou

We are very happy here. The staff are friendly, polite, happy and would do anything they can to help you with whatever you might need. Lovely people! We found the food really good too. There is so much variety and it's cooked to perfection. There are always some typical local dishes from Crete as well, which we appreciate. The hotel has a fantastic pool area, with a bar and palm trees, but if you prefer the sea like us, it is situated right at a beautiful beach.

Andy Georgiadis (Georgidoo Studios)

My family and I, wife and children aged 9 and 11, had a wonderful 5 days at the Arminda. The food quality was good, tasty and plentiful. The service was polite, courteous and engaging as we were always checked on to make sure everything was to our satisfaction. The rooms were cleaned daily, at a convenient time for us, the facilities were also exceptionally clean and the gym was great! There was live entertainment including an Abba show, magic show for kids, plays and karaoke for all. One of those events per night. Our kids loved the food variety, pool and entertainment provided. Lots of activities for kids which allowed for some adult time too. Check-in and out staff were helpful with advice too. We were there with friends and can't wait to return in the future.

Charley Ann

Excellent family hotel in Crete! We are currently on our 2nd visit , we couldn't fault either stay. The staff are all very friendly and welcoming and can't do enough for you. The pools are perfect for children and there are quiet areas for adults to relax too. There is a variety of food in the restaurant and snack bars, plenty of choice. Would definitely recommend the hotel and hoping to return!

Dimo K.

What can I say.... probably one of the best 4* hotels in the region. The staff are attentive and cheerful, the buffets are top-quality, the activities are state-of-the-art (water park for children, modern fitness room for adults, 3 Padle courts, basketball court, table tennis,...), the pools are clean and pleasant, the rooms are perfect, the spa is available and the shows are top-notch. I recommend this hotel to all families looking for a sporting vacation, relaxation and Cretan nutrition. Thank you and congratulations to the staff and the management!

Tami Oserson

Amazing family hotel. We spent 10 days, in July 2024. The staff is the kindest staff i ever met. They gave us such a warm and familiar feeling! The staff Arranged my daughter a wonderful decorations for her birthday, and made a whole celebrationof the check in and the entry to the room. The rooms are very comfortable and clean. Food is also good, big diversity and options, so anyone can find something he likes. The entertainment staff were also exceptional! Kids and adults, we all had a lot of fun. At the end of the vacation- we simply didn't want to leave. I think this says it all! Thank you Valia, and all the team! Tami, Michael, Mia and Zoey Moshkovich.

Richard Adam

A great, clean hotel with great staff and a good range of facilities. My particular favourite is yoga/meditation followed by a Greek coffee or home made iced tea (really is at slightly different each day) the animation team have been really good. Although all inclusive it is worth while taking a 10-12 euro taxi into a village to seek out Cretan food, often with a stunning view.

Ben Hayes

We had a great week at Sol Marina Beach this summer. We loved our little apartment, sitting by the pool, playing in the splash pool, and the fabulous food. Manos and the restaurant team were amazing, especially with our daughter who is dairy-free. We enjoyed it so much we have booked to come again next summer! We can’t wait.

Xenia K

We spent there 9 nights and everything was great. Very friendly staff from the receptionists, to the cleaning ladies, kitchen managers, waitresses and spa ladies :) I have gluten intolerance and the kitchen manager was spoiling me with gluten free desserts every day! Also they were super accommodating towards our small baby with special food requests. The room was cleaned everyday, it was perfect. And the own beach was a highlight:) thank you 😊

Nicolas Mazzaglia

We spent six nights at the hotel in a standard double room, which fell far short of what one would expect from a 4-star property. The room had an outdated, unattractive bathroom and an air-conditioning unit from the 1980s that failed to cool the space. After complaining and threatening to leave, we were upgraded to a bungalow. The bungalow was much nicer, with functional air-conditioning that made the 30-degree heat and high humidity bearable. The animation was the most disappointing aspect of our stay. It catered almost exclusively to French tourists, with activities conducted in French and even French flags prominently displayed, which felt excessive. Some of the animators were rude and poorly behaved; one even had the audacity to put out a cigarette at our table while we were eating. The kids’ club was another low point. The young staff members seemed inexperienced and ill-equipped to manage children properly. My daughter sustained multiple cuts on her neck from another misbehaving child, and the staff failed to inform us. They treated her injuries themselves and left it at that. We only learned about the incident when we picked her up. After we complained, the hotel manager issued an apology, but no further action was taken. The food was decent, with a variety of options at the buffet. However, the single restaurant serving the entire hotel led to overcrowding during peak times, which diminished the dining experience. The highlight of our stay was the hotel staff—particularly the waiters and cleaning crew. They were warm, friendly, and went out of their way to make our stay more enjoyable. Kudos to them for their excellent service.

Miguel Mata Rojas

My family and I were on vacation at this wonderful hotel just last week for 8 days and 9 nights, I have to say it was the best decision to choose this hotel, the facilities are very well designed for a family holiday, the kids were very happy and very enthusiastic to participate in every single kids activities. We stayed in a bungalow, The space is alright but is quite small, anyway, the terrace is wonderful and if you organise yourself well it is just alright. The animation team for kids is incredibly nice, the young girls and the boy were always too nice to my kids. The restaurant is a top food restaurant, with an amazing variety. The access to the beach is just 3 minutes walking out of the hotel, you just need to cross one outside street. But it is just alright. We are considering going back next year or even sooner if possible. I highly recommend this hotel.

Norman Smith

Thank you, Sol Marina, for an absolutely fantastic experience. I highly recommend this resort for a family vacation in Crete. Just a short 15-minute transfer from the airport, the hotel is beautifully located on the beachfront. The premises are top-notch and offer a wide range of activities for both children and adults. My family and I thoroughly enjoyed the warm welcome from the hotel staff, who were well-organized, well-trained, and kept the hotel very tidy and friendly. We stayed in a beachfront room on the third floor, which offered a stunning view. I want to highlight the incredibly friendly staff, especially the hostess at the restaurant, the restaurant manager, and Eleni from the restaurant staff. They made this trip unforgettable. The food was cooked to perfection, and you could feel the love and dedication in every dish. For families wanting to enjoy the famed Greek hospitality combined with good food and great entertainment, this is the perfect place. During our stay, we booked a car and explored the island. The hotel's convenient location made it easy to visit Heraklion and Agios Nikolaos. Additionally, the on-site shop and surrounding shops made it easy to pick up a few souvenirs. All in all, I definitely recommend a stay at Sol Marina. Once again, thank you to the entire team for being such incredible hosts. P.S. the bear will get a,special place at home!

Jackie Carr

Just had a wonderful week stay,at this beautiful hotel. We went fir our wedding anniversary. Bottle of wine, nice wishes from all staff left in our room. Staff couldn't do enough for you. Thanks again for lovely stay and little extra treat as we left . Definitely return at some point

Ondřej L.

Anyone else got food poisoning? Seriously. We both had fevers over 38°C, and the hotel manager did not care. They gave me a dog blanket. This hotel has so many issues. Definitely NOT a 4* hotel. Where to start... Update: I got blackmailed by the hotel manager via our delegate. They threatened that if I didn’t take this review down, they would have me arrested under Greek law for "defamation" – which wouldn’t hold up in the end, but they still promised that the police would take me into custody until the procurator could decide whether it was "defamation" or not. For this, I contacted the embassy, lawyers, etc., and although they confirmed this wouldn’t qualify as defamation, they also said that on Crete, it’s possible the police could cooperate with the hotel manager and have me "punished" for my negative review. Luckily, Greece, like many EU countries, has the amazing "free speech" principle rooted in their legal system. OK, so let me continue with my review... What is wrong with you? God damn it! Our vacation was ruined because we ate something really rotten at the hotel restaurant. This never happens when we travel to Greece (10+ times). To be fair, we analyzed what food/drinks we had in common, and the only option is the hotel restaurant. Which makes sense because, from day one, most of the meals offered were INEDIBLE. That wouldn’t have been such a problem if it hadn’t given us food poisoning. Not only do they not care about their guests or provide the quality they promise, but they also don’t react when you politely mention problems. When I asked for an extra blanket at 1 AM because we both had fevers over 38°C, they first said I would have to wait until 7 AM. After I stood my ground, they brought me (after 20 minutes of waiting while I was ill) a DOG BLANKET (the brown thing in the photos, visibly dirty and damaged). I had to strongly refuse it, and after further waiting, I was given a real blanket (not the best, but technically a blanket). What a miracle in a 4 (lol) star hotel. The rooms are SMALL, the hotel is noisy, and some rooms are more broken than others. The rules are unwelcoming. So, guys, if you wish to stay in this part of Crete, do NOT choose this hotel. Below, take a look at why I am sure the food poisoning came from the hotel restaurant: We both didn’t eat anything else. We haven’t had similar problems in years, even while staying in many foreign countries, including other Greek islands. We could literally smell the hotel food when "getting it out of us" in the most unpleasant way. The food seemed disgusting even before eating. The cook is worse than me. The hotel has many similar issues, so it fits the whole picture. The attitude toward tourists is terrible. Never in my life have I been blackmailed by a manager to take down a review. This is how you resolve problems? Sure, maybe the guest will take it down for a few days/weeks, but we can just add the review again when we’re no longer at your untrustworthy hotel. How about focusing on solving guest issues instead? As I said in the review, if you had contacted me directly to resolve this, I was open to it. Instead, you chose to blame us for "defamation."

Max Novak

It was a last-minute holiday, bought spontaneously. My sister called me and said, "Hey, we have to relax, I found an amazing place where you just can't not relax." She wasn't wrong—it's quiet and peaceful, the food is great, the views are stunning, and the water is warm and clear. The staff was friendly and polite, and we truly rested. I already know where I'll be my holiday in 2025... I highly recommend it to everyone!

Светлана Пивненко

I liked everything very much, the room was located overlooking the sea. The room was clean and comfortable. The reception desk was met by very nice and smiling girls. The entire staff was responsive throughout the entire stay, tables were cleared quickly and orders were fulfilled in a timely manner. I really liked everything and I advise you to come with children. If you have questions, the girls or managers will always help. Breakfast is repetitive, but despite this you can always diversify for yourself. Lunch and dinner always changes. Lots of fruits, different salads and desserts

Nick Lamb

Great hotel. The staff were all amazingly friendly, helpful & efficient. The location right on the sandy beach is great. Stayed for a week AI and the food was very good. We used the top restaurant quite a lot as there were NO queues and the choices of food were exactly the same as the main restaurant. Our only issue was that the shower cubicle was a little tight ( but long !! ) & my wife thought that there were a few too many steps wherever you were in the hotel. Get it booked , you won't regret it !!

Sarah Dena

Dear Hotel Owner. Pay your waiting staff more. They deserve it for how hard they work and they set the tone of the service experience. None of your waiting staff talked to me about their pay by the way. They're so busy they barely have time to talk! The reception staff are fantastic. Nothing was ever too much trouble and I had to ask them for help with a fairly sensitive situation which they handled with compassion and privacy. The location is in my opinion the best along the section of this area. A beautiful sunrise walk. The direct access to a very clean beach is a real treat.

Fragiskos Papadopoulos

This hotel was amazing. The best holidays ever. The staff in ol the hotel was very friendly and professional. Reception, bar, restaurant, kitchen, beach restaurant, absolutely great. We don't know we're to start and we're to end speaking about this excellent stay. We won't to say to ol the staff, thank you for this great stay.

Julian Lomax

Overall a good holiday but cant help but feel disappointed. Rooms were nice and clean, food in the buffet was good with plenty of choice. Predominantly German guests who preferred the beach to the pool so always plenty of sun loungers available and no morning rush to grab one. Main drawback however was the poor bar service. The restaurant team were fantastic and the mangeress was lovely to our kids and made a huge effort but the bar staff didnt seem interested at all and were quite rude at times. Panos bar was a joke and it took 45 minutes one night from point of order to getting our drinks. The bar wasn't even busy. We complained about the service and were told simply to talk to reception. When we did tell reception they didn't seem interested in the slightest and when we checked in again in the morning no notes had been taken so the staff were unaware. The evening entertainment was also very poor and the kids were bored so not really a great hotel for families. Beautiful country and good memories with friends and family just let down by some staff that need some customer service training.

Ilie Sorin Ciobanasu

Pro's : - clean and organized hotel which looks as a 4* hotel; - the beach is clean and with nice sand and water; - in the morning the sea is calm and in the afternoon nice waves; - the hotels gardens are are nice and maintain correctly; - the hotel personal was nice (we arrived at 3 o'clock AM and they offers us some snacks and water even was not included) - due to some problems with a cancel flight and a agency that was not collaborating(DANAOS) the hotel was open to support us and came with some solutions; - the food was good and diverse (we had all inclusive) - rooms are cleaned every day and ours was with a nice view (sea side and garden) Con's : - in the last day some ants were starting to like our room (ground floor room) but nothing serious. -wi-fi connection was poor;

Laura Palaghia

We spend 7 days at this hotel. Everything was great ,the acomodation, the food , the beach. The staff was very kind.

Emmanouil Koukoulakis

Great Stay, I recently stayed at this hotel for six days and had an excellent experience. The staff was incredibly welcoming and always willing to help, ensuring I had everything I needed. The room was clean, spacious, and had a stunning view of the surroundings. I particularly enjoyed the amenities, such as the pool and on-site dining options, which added to the relaxing atmosphere. The hotel's location was perfect, allowing easy access to local attractions and the beach. Overall, a wonderful stay—highly recommend!

Kryštof H.

Everything was perfect, a lot of food, always fresh and well prepared. The staff was kind and helpful. The locality was good, the town of Malia is approximately 25 mins walking. Nice and clean rooms. The director is looking after the whole hotel and asks the guests whether they’re happy, it seems like he cares about the hotel. He has given us a bottle of wine as gift. I definitely recommend this place!!

Alicja Miękus

I stayed in the Malia Bay Beach Hotel with my friend for a week. We got a great room with a view on the pool. The rooms aren’t big, however they are in a great condition. AC works which is so useful due to the heat outside. The food in the hotel was great. They have different food theme almost every day and i must say the food was indeed delicious. The staff is really nice and helpful. I had an overall great experience. I have to add though that the wifi connection is not strong and you don’t have everywhere in the hotel.

Maria Yanovich

Don’t select this hotel! 1) We paid for a superior room as there were three adults, but they gave us a double room with a fold-out bed because "the rooms with a normal third bed were occupied". We eventually managed to change rooms mid-stay. But both rooms had no ventilation, the toilets barely flushed, there was a sewer smell, the shampoo and shower gel were diluted with water, the front door kept sticking. Almost every day we called someone to open or close the doors because they were completely non-functional. There is no way to lock the door with a card - only keys. Also, the towels were not changed at all and the room was dirty even after cleaning. 2) If you do not want to get food poisoning, you should not eat 80% of the food. The same goes for drinks. The dishes were not washed well and you can see food residue from the previous person, especially at the bar. 3) The beach is rocky and unsafe. During the entire stay there was stormy weather and no one was swimming in the hotel area. To enjoy the sea you should go to Potamos beach, which is not very close to the hotel.

Thijs Broeke

We stayed in the hotel for a total of 6 days. The location is amazing and the beach is found in front of the hotel which we loved. The animation in the hotel is amazing and offers entertainment for all ages. In the night there are shows which we enjoyed watching. The food was decent. Overall we would recommend this hotel to anyone who wants to visit Crete !

Jo Nash

We cannot describe how thankful we are for the holiday we had at this hotel. Everyone was super friendly and helpful especially with our two kids. We arrived at 2:30 am due to the delay of our flight. Even at this time we were very much welcomed by a night shift staff and offered some food at the restaurant. We were very surprised. Very friendly staff, very tasty breakfast and dinner every day, clean room, direct access to the beach and pool, supermarket across the street. Talos express train station and public bus station are right outside the hotel. Thank you, Angelo, Irene and other lovely staff members who were sincerely nice to us!

Cristina Iancu

Staying here was an amazing experience. From the first moment we walked in, we were greeted with such warmth and care, that we immediately felt relaxed. When we walked in, the staff took our bags and invited us to have a seat. They brought us cold water and wet towels. We arrived well before the check-in time, so they invited us to have breakfast while they prepared the rooms, which we really appreciated since we had been travelling for hours, we were tired and hungry 😊. We also received an upgrade to our rooms and received private pool rooms, which was such a nice surprise. The staff at the reception were wonderful. At check-in they provided a list of things they could help with (car rental, booking for cruises, info about the buses and tours, including prices and times, etc.). Every time we had a question or wanted advice on what we could do or visit, they were very helpful and accommodating. We booked some trips, and we rented a car during our stay, the hotel reception staff handled all the calls, bookings and explained everything. The car rental procedure was very simple and smooth, no hidden costs, no complex procedure, full insurance. We are incredibly grateful for the excellent service provided by the reception staff. The rooms were very clean, they were cleaned daily (including the pool). There was enough space, there were seat loungers, an umbrella, a table and chairs on the terrace, and a drying rack. The hotel offered beach towels. We had one small issue with the shower, it started not working properly, we informed the reception, but it took about 2 days for someone to arrive, and they came when one of us was showering, so we couldn’t let them repair it. So, it never got fixed, but we worked around it. The only thing that was a bit annoying was that the hotel is located beside a rather big road, and it was quite noisy even at night. But that is no fault of the hotel, and it was actually quite helpful to be close to bus stations and a supermarket right across the street. There is no crossing in front of the hotel, you need to walk 5 minutes to Vantaris Garden, and cross through a short underground passage. The food was varied and very tasty. The hotel included a lot of local dishes, which we always love, since Greek food is delicious. We would have loved to have more seafood, but there were always a few different types of fish, very well cooked. We loved the pastries, the fresh orange juice, the deserts, the cheeses and the eggplant salad and tarama salad, the roasted meats and the very tasty vegetable dishes. And of course, all the food during the Greek night celebration. The hotel organized a pool side dinner party during one of the nights. There was local music and dancing, we enjoyed it very much. All the restaurant staff were very nice, always smiling, speaking multiple languages, attentive and accommodating. A special thanks to the ladies that usually had our table – Maria, Irini, Stavroula, they were very friendly, nice and responsive. The pool area was clean, and it seemed like there was always some space left. The beach area was large enough, the loungers were comfortable. There is a 10EUR cost for 2 loungers and an umbrella. The beach bar serves snacks and drinks on the beach as well. We ordered some drinks one day and we received an extra drink for free, which was very nice. There are showers and a toilet. Overall, we had a great stay at and I want to thank all the staff for contributing to this experience.

Dana Damatar

We enjoyed 7 days stay at Vantaris Beach, all inclusive. What we liked: - the hotel looks very nice, elegant. It's also very clean! - the beach is with sand, although before entering the sea there are stones, which can be annoying only if you are very sensitive. The sea water is beautiful and clear! - the food in the main restaurant is very good - many types of meat (including duck and rabbit), vegetables sides, salads, pasta / pizza bar. We had sushi for one evening. We would have liked more seafood (we didn't have any in one week of stay). The lunch is not too diverse, but it's impossible not to find something that you like! - you can rent a car from the hotel reception which is very easy! The car has full insurance. - there is "early breakfast concept" which was very nice for us! we left the hotel at 4 AM and was very helpful to have something to eat on the way to the airport - on the other side of the hotel are some super markets and souvenir stores, where you can find everything you need - there is a nice tennis court - extra fee (we paid 10 euros, 3 persons, for an hour). There is also a ping - pong table but we didn't use it. - in the evening there are nice events like the Greek night, Oriental dance, Magic show, DJ! They enjoyed them. Even though we had our room just in front of the pool bar, where some events took place, we were never bothered by the noise! The show ends at a decent hour so you can have a good rest. We will for sure come back if we'll have the opportunity!

Paula

Absolutely exceptional experience at this hotel! From the moment we arrived, the staff went above and beyond to ensure our stay was perfect. The rooms were immaculate, spacious, and beautifully decorated. The restaurant served delicious meals with impeccable service. They went out of their way to accommodate dietary restrictions and preferences, and their attention to detail truly made dining a delight. The food was delicious, the atmosphere inviting, and the service impeccable. Kudos to the manager Angelo and their team for creating such a welcoming and memorable dining experience.The location was convenient and offered stunning views. Without a doubt, this is the best hotel experience we've ever had. Highly recommend to anyone looking for a luxurious and unforgettable stay!

Peter Scoriel

Nice beach resort consisting of little 2 to 3 story appartment blocks instead of the standard hotel layout. PRO=each room has a front door, you're directly outside instead of having to walk hotel corridor-lift-lobby-outside. Renovated '23 and its nice&new feel. White marble, it feels and looks well. 168 rooms and my stay mid May '24 about half occupied. Rooms: I had ground floor junior suite with mini-pool 3x3m. That was roomy and mini-pool great for getting those rays. The other rooms are accessible via stairways only and have your standard balcony. This is a resort for mature audiences. Pool area is fairly small, no kids activities, slides etc which makes it a quiet place.

Bartosz Tarko

One of the Best Holidays we had. Clean room, very polite staff, great food. You have to experience it yourself.

Liw Kaz

Great hotel, modern decor, clean, staff very nice, private beach with free sun loungers, I highly recommend!

Grzegorz Adamski

New Cactus Bay is a great hotel, clean, quiet, friendly staff, perfect location in Stalis, recommend to anyone who needs good rest in perfect conditions

Radosław Koziołek

Great place ! Tasty food, nice service, fine drinks. Clean and fully equipped rooms ;)

Allison Major

Mr room was nice , building very old and not attractive, in separate building to where food is ,

Sarah Classick

We had a really great week at this hotel! The staff were excellent, really helpful and friendly. The breakfast was excellent every morning with a good selection of local foods alongside staples. The pool and beach were both really great, it is next to a road that you have to cross to get to the beach but it was never busy enough to be problem. We both had fantastic massages in their wellness centre on our last day which were a (necessary!) highlight. Room was fairly basic but we were really only there to sleep so not so much of a problem for us!

Helen Orme

Great hotel situated on a quiet road across from the beach. It had a friendly, calm, family atmosphere and was very clean with rooms made up daily. Breakfast was yummy with plenty of options including plenty of Greek and Cretan options. The hotel provided sunbeds on the beach and beach towels. Nearby was some great family tavernas, bakeries, a decent supermarket and a good car hire place that we used. Rethymno old town was an easy 30 min stroll away and a fabulous place to visit. Only reason and I haven't given full 5 stars is because we had a booking for 3 people but when we arrived the apartment was only made up for 2. We arrived at night so the concierge made up a third bed best he could then housekeeping made it up properly the next morning. When towels were changed they only changed 2 so we had to ask for the third towel to be changed.

Rouf Ditta

The stay at Plaza Beach was a fantastic experience. The staff were polite and the room was cleaned regularly. The staff were approachable and provided a professional service. We had paid for half board so we saw them twice a day at least. Reception staff were helpful when the transfer was not confirmed by my travel agency.

Valerie

My favorite hotel forever. The location is absolutely breathtaking, directly across the sea. You can have a nice walk to Rethymno city along the beach from here.I really recommend the breakfast buffet, they also accommodate dietary restrictions. Staff is as friendly as usual in Greece, from housekeeping to waiters and receptionists. Very kid-friendly. I will definitely keep coming back. In my opinion, this is the most beautiful hotel in Crete.

janet young

Me and my family visited this hotel last week.When I arrived I was not happy with the room and they kindly changed it .Apartments were not to my liking dark not enough chairs no couch.It was a very strange configuration.Bed was lovely and comfortable. Location was amazing and view spectacular but not many apartments had sea view.Having the beach across the road was great. Staff were lovely very helpful polite and nothing too much trouble. We drank here a bit as I was with 3 small children found it very pricey and lunch food not great. Pools were too small for the size of hotel and not enough sunbeds by far. Will not be returning rooms very expensive for what was on offer

Pepe Nero

I recently had the pleasure of staying at this stunning seaside hotel, and it exceeded all my expectations. The location is absolutely perfect, with breathtaking views of the crystal-clear sea from nearly every vantage point. Waking up to the sound of the waves and enjoying a morning coffee on the balcony while gazing at the endless horizon was pure bliss. The beauty of the sea is matched by the exceptional quality of the food and services offered at the hotel. The dining experience was a highlight of my stay, with a variety of fresh, delicious dishes that showcase the local cuisine. Each meal felt like a carefully curated culinary journey, with the chefs clearly putting thought and passion into every dish. Whether it was the breakfast buffet with its array of options or the evening seafood delicacies, everything was simply top-notch. Equally impressive was the service. The staff were warm, welcoming, and always ready to assist with a smile. They went above and beyond to make my stay comfortable, from offering great recommendations on local activities to ensuring every detail of my experience was perfect. In conclusion, this hotel is an idyllic retreat by the sea, offering not just stunning views but also outstanding food and service. I left feeling completely rejuvenated and can't wait to return. Highly recommended for anyone looking to experience the beauty of the sea with a touch of luxury.

Laura Goines

We stayed at this beautiful place for a week and a half during our honeymoon. I cannot say better things about the resort & location!! The service was so accommodating and everyone was so kind. They even decorated our room for us before we arrived! We stayed in the Superior Sea View Room with Private Pool. The room was so comfortable and we loved having the private pool, which included the most beautiful view. The resort has so many pools to choose from, all with spectacular views. The food was amazing and the drinks were even better! We loved the choice of different restaurants on site. The entertainment was also quite fun. The location was perfect for exploring nearby areas. We rented a car on site and traveled throughout the island which was very convenient. The surrounding beaches are breathtaking. It was simple traveling back and forth from the airport, the resort organized everything. Again, I cannot recommend this place more. We will definitely be back!

Vlada Zubarciuc

Wonderful Stay with Beautiful Views! I stayed at this hotel in late September and had a fantastic time. The views are stunning, with the sea visible from everywhere. There are three beaches and three pools, offering plenty of spots to swim. The food was delicious, and the service was friendly and welcoming. I highly recommend this place for a relaxing getaway in Greece!

Jakub Kubicka

Our stay at Peninsula Resort & Spa started off average, but thanks to the exceptional efforts of Sofia, the manager, it turned into an unforgettable experience. Initially, we encountered a few issues, but Sofia went above and beyond to address every single one. What impressed us most was how she made us feel special and valued, despite the resort hosting hundreds of guests. It's rare to find such personalized attention in a large resort. The highlights of our stay were truly remarkable. The private beach was a slice of paradise, offering tranquility and stunning views. We were pleasantly surprised by the live saxophone performances in the adult-only bar, which created a sophisticated and relaxing atmosphere. One of our biggest concerns about all-inclusive resorts is usually the food quality, but Peninsula Resort & Spa exceeded our expectations. The buffets were not only delicious but also offered unique and varied options every night, keeping our culinary journey exciting throughout the stay. Sofia, we can't thank you enough for turning our vacation around and making it so memorable. Your dedication to guest satisfaction is commendable. We highly recommend Peninsula Resort & Spa to families, groups of friends, and couples alike. If you're looking for a resort that combines beautiful amenities with outstanding service, this is the place to be.​​​​​​​​​​​​​​​​

Pamela Schoeler

We spent 10 days at the Peninsula Hotel in early October 2024 as a family with our two sons, aged 10 and 13. The hotel on the cliff offers a breathtaking view of the stunning nearby bays. Access to the rooms is via numerous stairs, but the effort is well worth it! The beautiful "beach" at the platform is a real highlight. The direct access to the turquoise, crystal-clear water is perfect for swimming and snorkeling. Moreover, it's very peaceful here, making it an attractive spot for us. At this tranquil place, you can truly relax and take in the spectacular views of the sea and the surrounding rocky bay. Our spacious family suite with two bedrooms and two bathrooms was an ideal retreat. While not everything was perfect, our requests and concerns were always addressed. The staff was always attentive and worked hard to ensure a pleasant stay. The culinary offerings were fresh and tasty. Breakfast featured a generous buffet with delicious, fresh bread, freshly squeezed orange juice, and a variety of smoothies with yogurt and seasonal fruits. Both lunch and dinner offered a good selection of hearty dishes from Greek, home-style cuisine, along with a generous salad and fruit buffet. Unfortunately, the drinks in the all-inclusive package were less impressive. Overall, it was a wonderful stay with excellent value for money – a solid 5 stars from us!

Benjamin Fabi

This is a fantastic hotel. We had a beach front premium room with all inclusive and it was perfect for me and my two teenage daughters. Well serviced by cleaning staff every day,aircon,fridge,coffee machine, bug nets on the rear terrace doors. It was spacious and better than expected. Food was wide ranging and well prepared to a high standard. The service was excellent in every location from reception through to to beach bar. Staff had good English and honestly couldn't have done any more to make us feel valued as guests. The evening entertainment was varied and what you'd expect. From our room terrace we could watch it easily, this meant it was loud until quite late but we didn't mind that. The entertainment team were so high energy and provided us with options for activities throughout the week. The beach is 100m from the hotel and it's a lovely sandy beach. We always found a pair of sun loungers and there was not the early reserving with towels that you might expect. The sea is beautiful, although there were two days when it was too rough to go in. Overall I would highly recommend this hotel. It's difficult to find anything negative that's worth mentioning.

Mara L.

We stayed 10 days as a family at Eliros Mare and overall enjoyed our stay. The design and architecture are beautiful. The staff, especially Anastasia at the pool bar and Maria in the main restaurant, were a highlight for us. They made us feel at home, welcomed, and interacted beautifully with our daughter. However, for us, it was not necessarily a 5-star-worthy experience. First of all, the tiles around the pool are extremely slippery. Every day, someone slipped and fell down, no matter how slowly you walked. Since it is a self-proclaimed kid-friendly hotel, this was a big issue for us and all the families we met and talked to. There are not enough pool chairs for the pool area. The pool is rather small for the size of the hotel, and the small kid pool next to the Kid's Club seems to be an aftertought. It could have been designed nicer. Speaking of Kid's Club, the animation for the adults and the evening program are great... for children, not so much! The mini disco at night is boring, to say the least. Every night, the same songs in the same order. It was a bit lackluster. I would not recommend the hotel for families, but rather for couples.

Giuseppe Veneziano

Our first vacation at a club hotel was at Eliros Mare on Crete, and overall, we were very satisfied. I especially want to highlight the extremely friendly staff, who were always helpful and attentive. The hotel grounds are beautifully designed and have direct access to the sea, which made the stay very pleasant. The buffet was very extensive with a wide selection of dishes, so there was something for everyone. The food was good, although the themed evenings didn’t appeal to me much. Personally, I prefer the local Cretan cuisine, which, fortunately, was also available. Another highlight was the animation team’s program. There were many well-organized sports activities, and the team was super motivated and brought a lot of fun. However, the children’s disco only started at 8:45 PM, which was a bit late for smaller children. A point of criticism is the all-inclusive offer, which didn’t include everything. Some drinks were still charged extra, which I found a bit confusing. It’s strange that a frappe was included, but an espresso freddo cost €4.50. The hotel also charges an environmental tax of €10 per night. However, Eliros Mare has already taken steps to be more environmentally friendly, such as providing reusable thermos bottles. Despite this, plastic cups and bottles were still being used in some areas, which undermined the eco-concept a bit. Another issue was the presence of mosquitoes in the room. Fly screens would have been helpful here. Unfortunately, our room was also plagued by drain flies, which affected the comfort. Despite some minor shortcomings, we can recommend Eliros Mare, especially for its friendly atmosphere, beautiful seaside location, extensive buffet, and the motivated animation team.

manuel wagner

We visited in June '24 and were blessed with >40°C temperatures. The first impression starts with the hotel receptionist to greet you and take your luggage to make sure, you have a good time after the travel. They fill out your forms for you and give you a refreshment beverage while briefly explaining where the restaurants and pool settings are. We had all inclusive, which I highly recommend, and were able to eat throughout most of the day and drink at all times. The biggest plus of the whole complex are these points: * The employees working in the hotel have a great attitude about their guests. (+++) * There are many employees working in the hotel, which means the service level is top par. (+++) * There are not too many rooms in the hotel, so that the amount of guests does feel a little more exclusive. (++) I took the quad-tour for 65€ and the e-bike for 20€ a day several times. Both times I got picked up from the hotel and brought back. "You feel super duper pampered." The hotel is directly located at a nice, clean beach, so you are not missing anything at this point. If I had to critizice negativly (and I feel like, I have to force myself to do so), then the only thing I want to say is that the hotel is located at a small village complex, that obviously mostly exists for tourism and the next real town with about 5k citizens is about 6km away. It's close enough for a longer walk, or you take the bike. Other than that, I haven't even mentioned the greetings sparkling wine in the room, the room service with personal, that was polite, friendly and just kind overall. I didn't mention so far, that the beach and the water was perfect - you just don't need water-shoes. The food is fine - everything there that you want to eat. It's typically a buffet of about 6 main dished added to a huge variety of extras. You can surprisingly drink fairly expensive alcohol for free (whole bottles of wine - no problem). Some rooms - I must assume - are a little further away from the whole pool area, so a 1 Minute walk might occur. I am not going to say our room number, but there are some specific rooms, that are not even the high class rooms, that have perfect location to bar, pool and inside garden area. We were simply lucky to get one of those. The last day we had to fly early in the morning so we had to be picked up at 7 o'clock, when the breakfast is at 7:30. So we asked them, if we could have breakfast of some kind, and they just opened the whole breakfast 1 hour earlier for us. That was neat. Overall, just be kind to them - I feel like - and you get the greek kindness back. 10/10 would recommend. Edit: I've just read about the rooms near with ocean view and I have to say, that I would recommend to take a room with garden view, because of the animation and entertainment till about 22.00 o'clock. The animations and entertainment is located directly in front of these few rooms (loud!) and that is indeed something, that we noticed, that we were lucky about. That's all for full disclosure.

Rita Di Leo

I recommend this resort in Crete, the structure is new and really well maintained. The architecture is beautiful and blended with the natural colors. Rooms are comfortable and with all the needed accessories. Breakfast and dinner buffet have a lot of choices, quality is high and also vegan can be satisfied.

Mark Folk

Very friendly and helpful staff , really can see team work 👍. Staff cleaning swimming pool every single day . Very tasty food , every day they make a something different , especially deserts ( sweets ) . Rooms comfortable as well . Big thanks all staff and owners as well , can see everyone work hard for do our holidays best as possible. Definitely stopping on the SILVER BEACH HOTEL at next holiday. Thank you guys 🤝.

Manuela Buculei Stefan

The complex has several buildings with a few rooms each, so you don't feel crowded. The sea view rooms are right on the beach, those on the ground floor don't even need to use the door to get to. The extremely nice staff, Claudia and Eleni from the Beach bar, Maria from the reception and those from the kitchen, I apologize for not remembering the name of the lady (Stavra?) who was particularly attentive to my needs. The rooms are clean, very large, nicely furnished. Good, varied food and acceptable drinks included. The musical evening was a pleasant surprise, don't miss it. There are free sunbeds and umbrellas on the beach, and you can ask for beach towels from the Beach Bar. Those who rent cars have a parking lot available. The others can take the bus to Chania, the station is close to the hotel. Don't be scared by the few steps you have to take through thick vegetation, its safe place and it's a pleasure to listen to the birds while crossing it. Thank you all for a pleasant holiday.

Ottavio Baldi

We had a wonderful time (2 weeks) at Silver Beach and we recommend it without hesitation. Super friendly and caring staff, excellent facilities, good food, attention to details and ideal for any age / stage in life (we were a family of 4 with little kids). Thank you Silver Beach for hosting and taking care of us!

Bill Munny

Comfortable rooms. Very good service and cleaning. Hotel right beside coastline. Beach partly sandy with avarage rocks entering the sea. Diveristy of meals, everyday different fresh fish, even octopus and shrimps. Two pools. Pool bar available. Nearby car rental, few taverns and pharmacy shop.

Mikhail Putilov

It is a decent hotel, but if you are coffee addict like me, you will not get a good cup of coffee there 😁other than that, it is tidy and nice

Lee Turner

Absolutely brilliant place. Staff are the hardest working people and always so welcoming and pleasant. We're in a family room. It has 4 single beds and 1 king size bed which is really comfortable. It also has 2 bathrooms. The pools and sheer size of the place means it really takes days to see it all. Plenty places to eat. The food is the best we've had in a hotel never mind all inclusive. One of our party is coeliac and the meals are made personally and brought to the table. They really take great care. Absolute must for families!!! Hotel grounds are well tended to. Flumes are fab for the kids! Will book again when we get back.

Viki Szoke

As a value for money it was a good choice however there are a quite few items to improve. Starting with the good things: the food is very good, especially the deserts, there are healthy meals and a nice selection for vegetarians. The location is perfect, the beach is nice and the city is close to have some sight seeing. The facilities were good, like the pools or the slides. The down side was mainly the room. We asked for superior family room but it was not super. It was rather basic with old and sometimes dirty furniture and also noisy due to the music from the beach. The cleanness was also not perfect, even if we specifically asked for because there were also some ants. There was no application for the hotel however it could make the life easier and quite usual in other hotels. Facilities were closed quite early at 6pm. There could be some safety controls as well, because hot pots and pans were on the shelves in the restaurant and there was no sign. It is also a pity that the hotel did not ask for any insight automatically from the guests in order to improve. So mixed feelings, good for any occasion but probably not returning

Chris McPherson

Most staff are decent. I get it's the end of the season and it's long, but service is still serviced Ants everywhere and if you aren't lucky that's the room as well Great choice in restaurants and pools which you can't fault But the rooms are not what you see on any of the websites we checked This is though an incredibly family friendly resort and if your kids are between 5 and 15 it's perfect but just take the rooms as a base and don't expect the world from it Note it says village! It's massive and there's a lot of people

Naama Roesler

I had a great time with the family, the staff were very friendly and hard working. The pools were great and very clean, there are several pools to choose from, and the beach access is very convenient. The food options were diverse and very good as well. Although I encountered a few ants and got stung from unknown source, I still had a fantastic time. I think the rooms could have used a mop so guests will be able to keep the room clean during the stay. Anyway, I would recommend this place without hesitation!

Sinead Burke

Resort is beautiful, facilities for a family are great. Lots of options for pools and dining. Beach is stunning and very close. Restaurant and bar staff are great. Resort is kept immaculately clean. The only downside was the reception staff were unhelpful. We asked 3 or 4 basic questions over the week and each time they would say we don’t know and move on to the next person. This really let the resort down.

Nicole Binette

This was our second time at an Iberostar and this experience at a 5 star was very different to the 4 star we experienced in Mexico. Food: Our group had varied degrees of food intolerances and each of us took turns getting sick from the poor labeling of the items or poor knowledge of the staff. An example: One chef would tell us that the feta cheese had cow milk in it, the next person would say there’s no cow milk, then when I mentioned what the first person said, they agreed and said we can’t eat it, then a different chef told me we can eat it. Confusion. The labels are not made on sight so you can’t trust what they say. It will say Gluten free on top but in the ingredients it will say that it contains gluten. Or it will say vegan but it will say it contains milk. Contradictions. I was in pain and sick twice even after confirming the food was gluten free. For people with no special dietary needs, the buffet is beautiful and there are many choices. Front desk: When we checked in the lady gave us a rundown of the resort and the facilities. When we tried to ask further questions because we were checking in for a group, she kept trying to walk away instead of helping us with the information we needed. Thankfully the next day we talked to a very helpful man that was able to get us all the information we needed and he was very kind and professional. Rooms: The scenery is magnificent and they do a fantastic job with their landscaping. They did an amazing job with the renovations. The materials used in the design of the rooms was very well done. However this is the first time that I’ve stayed in a hotel that the surfaces in the room did not get wiped. Any glasses in the room also didn’t get cleaned. I had to clean all surfaces, small stains, and dust after the cleaning lady came. In a five star resort I found this unacceptable. The beds were incredibly hard and uncomfortable. Most of us had back pain and requested mattress toppers. Spa: There is an amazing Hammam with a cold pool inside. This was a great experience. For our treatments each of us was disappointed. We were told our service would be done with a lavender oil but none of us smelled lavender during the treatment, or afterward when smelling the oil on our skin. The mud masks we had done were done incorrectly the first time. Thankfully they offered a second mud mask where it was massaged on, wrapped in foil, and then we waited a few minutes before washing it off. It was relaxing the second time. Entertainment: The animation team did a great job with their fitness classes and the evening theater shows. There was one disappointing show that I recommend they remove and that’s the “Fire”show. It was more of an over sexualized dance show that felt more like a seduction show with a few flames. Half of the crowd had left halfway through when they realized there was not much fire and it was not appropriate for children. The hotel recommends two train tours, one for ceramics and one for olive oil. We highly recommend doing both because it was a great experience. Bring a scarf or jacket because it can be very windy and cold on the train. Something unique about our experience was that we got to see all of the staff get recognized for their hard work during the season. It was very moving and pleasant to witness how close they had become. There were many staff members that made a sweet impression on our hearts by their genuineness and positivity. Certain waitresses, bar staff, the lady at the reception of the spa, the man at the front desk, and all of the animation team. Thank you for making moments of this experience very unforgettable. My whole time there I contemplated my rating for this resort. It went between 1 star to 4 stars, but ultimately with the food pains, I can’t rate this resort as anything more than 3 stars. I hope you become more sensitive to the seriousness of food intolerances because it’s unfortunate to spend time resting and medicating in a room due to incorrect labeling or staffs lack of knowledge on ingredients.

Lana Ghvinjilia

We spent really quality time last month in this hotel. In spite of the hotel is located in the middle of unpopulated area, it suit us because it provided good privacy, calmness and relaxation. You can easily rent a car next to the hotel and go to nearby lovely town for shopping and socializing. Food was really interesting and good quality. This is family time of resort, without noisy parties or loud music. It offers kind of evening entertainment, but not too disturbingly. The really good feature this hotel has are artificially built bays which ensures water at the beaches is calm and warm, especially comfortable for families with children. There was one waitress in the main restaurant - Afroditi, with brown hair, older then others and very very helpful and welcoming. We would ask administration pass our thanks to her.

Colin Bye

Wonderful hotel, drove from airport, it loomed up like an oasis amongst all the rocky island, once inside we were greeted with champagne & a rose for my wife. We booked a bungalow with garden view, we we driven to it in a golf buggy. Hotel is very clean , restaurant staff were very attentive & friendly. 2 pools , main one & quieter one overlooking the sea. All in all would throughly recommend this hotel, the only minus is my wife booked a massage at the spa, but due to feeling unwell had to postpone it, she still wasn't feeling well enough for rearranged date, but when we tried to get refund, we were told, no refund, and at €148, that's a big loss ,so be careful .

Nikos Kamitsos

My stay at Iberostar Selection Creta Marine was fantastic! The hotel is beautifully located with stunning views of the Aegean Sea. My room was spacious, clean, and offered a serene view from the balcony. The food was a highlight, with a great variety of delicious options at both the buffet and a la carte restaurants. I particularly enjoyed the fresh local dishes. The amenities, including the pools and spa, were excellent, providing plenty of relaxation and entertainment options. The staff were exceptionally friendly and attentive, always ensuring that I had everything I needed. Overall, it was a perfect vacation spot, and I highly recommend it to anyone visiting Crete.

Patryk Wawer

The hotel was clean, and the food was very tasty. Overall, it's a great hotel. However, the SPA experience was disappointing. They initially offered a massage to a pregnant woman, but the service was poorly delivered. When we questioned it, they mentioned it was against their policy to massage pregnant women. After discussing the issue with the manager, they refunded the fee. Despite this minor issue, I don't believe it should lower the hotel's rating, which was excellent in every other aspect.

Peter PLESKO

A wonderful simple small resort with great staff, rooms clean and in good condition, food less diverse but still very tasty and we didn't feel like we were missing anything, the pools were great, there were always free sunbeds by the pool and by the sea, the village is close, the beach is awesome. Only minus is the distance from the airport, but it was not so terrible. Thank you to the Mare Monte Beach Hotel team for a wonderful stay. We got what we expected for 100%.

Craig James Bauer

5☆ for hotel & beach. 5,☆ for bedroom. 5☆ for reception & housekeeping staff. 3☆ for waiting staff, Killing time to end of the season. 1☆ entertainment staff. Totally ignored by them because we were not french. 1☆ restaurant manager, ignored us and the Germans, only intrested in the French. 3☆ Food, very hit or miss, sometimes fantastic, then very average. 1☆ cocktails, as weak as water and extremely limited. If your looking for a fabulous hotel with a great beach and don't mind being treated like your not there because your british or german. This is it.

¿ ?

Good hotel with nice service, the staff are always warm and welcoming, room cleaned daily and the food is decent with different theme each day! The location with the beach is a plus too. would come back again for sure!

Eli B

We had all inclusive stay. The service in the restaurant was very good. The food was good- plenty of options. They also have all day bar on the pool with snacks, juice and fruits. Tap water had very bad taste so we had to buy it. Kids had pastas daily so easy to make them happy. Rooms were cleaned daily- very satisfied. I would have liked the toilet to have newer plastic supports- they were too used. They only offered a liquid soap (hand and body) no shampoo or other fancier items. Hair drier is available in the room. They offered pool/beach towels that could be changed anytime. They have animation programs in french during the day and evening. The beach is clean with fine sand. It’s pool was also clean. They have kids small pool perfect for little ones. Sun-beds are sufficient.

Marie Wegmann

I saw little bucks in my cornflakes and informed the waiter about it. I kept checking from then on and found them each time. So I went to the waiter again and he told me, that it was my problem. I don’t think, that they will solve this problem. I am really disappointed!

Ian Wilson

The all inclusive side let's this place down. Poor food selection, usually pretty cold. No snack options during the day, and drinks at the bar made with local spirits and vile soft drinks. Beer is also very poor (tasted like it was watered down) it's a shame as the hotel and staff were really good otherwise. They try to scam you for the 20€ safe, but tell them you don't want it and they're fine.

Alex Harris

Lovely place that is being refurbished during the off season. The ones have that been complete already look amazing. The location was 5 star, 1 minute walk to the stip and shops, which were fantastic. The beach was beautiful and only a minute walk also. The hotel manager was so so helpful, count do enough. Once you get past George's hard exterior he is a gentleman. The bar staff were one of a kind, Michael and Anna, thank you so much.

Petr Minarčík

Smaller city hotel one street from the beach. The rooms are small but functional. Those on the 2nd and 4th floors are original, the others after reconstruction. The restaurant is smaller but nice. The food is very tasty, however, compared to other 4* hotels, the selection is quite limited. The hotel pool is large enough, there are plenty of sunbeds. There is also a decent amount of seats under the beautiful bar pergola. All the staff are very nice and hard working. The bar staff, Anna and her colleague are very helpful and smiling despite working basically non-stop. Overall, I rate the stay positively, although 4* mainly corresponds to the amount of the tourist tax. After all, even in Google maps, the hotel is marked as 3*.

Jennifer Stratford

Amazing location! Close to the main strip and touristy places. On checking in be prepared to fill in forms and pay the tourist levy in cash. The room safe cost €20 and is included in the levy, FYI. This 3 star hotel has everything you need to have a great holiday. Food is varied daily and we always found something to eat. We're not fussy eaters. Drinks are bog standard. Hubby enjoyed the beer. Pool bar servers are very pleasant and always smiling. Strict rules to be adhered to at the hotel which was fine. Pool closes at 6pm. Entertainment on Mondays and Thursdays. Nothing for young kids to do, but was fine for us as we were 6 adults. Stayed in the sister hotel rooms, Cleopatra, were cleaned daily and very comfortable. No TV, but no issues as we were out and about mostly. Bottom line is if you are kind to the staff, they are kind in return and visa versa. Overall great cheap holiday.

Dom Crowther

I genuinely don't know where to even begin with how bad our stay was. This is without a doubt the worst hotel I've ever been too. To begin with we were waiting 40 minutes to check in, and then charged 55 Euros in Cash (This was approaching 12am) to get access to the room, the receptionist tried to only give me 1 euro back in change (rather than 15). We paid extra for a supreme room, and had a terrible view of a wall, and a roof. The room smelt of sewerage, I could hear the dodgy pipes, there were also black stains on the walls, and the AC was loud. The food was awful, and often the Evening meal was just the heated up leftovers of lunch. I have also never had to queue for an all inclusive meal, the hotel takes on too many guests for what it can accommodate. The Bar Staff are beyond rude, having a tantrum when asked for drinks because I interrupted their conversations with their friends, throwing drinks down half fill. Very limited options. They have without a doubt hired a professional photographer when it comes to the photos, it does not look like this. The ONLY positive was the location. it is a minute away from the Beach, and the only reason this holiday was REMOTELY positive, was that we could spend as much time away from the hotel as possible. I've never had a holiday before where I wished I would have stayed at home. What a complete waste of money, time and an experience. Save your money. Do not come here. You will regret it.

Radek Rzepecki

Perfect holidays for families with small children. Loads of activities for the little ones. A small town 20 minute walk away. The beach is not great, but it is what it is. The pool is good with astunning view. The food is great, with loads of variety. Staff is really nice apart from one annoying guy that wants to take pictures of you. Overall, we really enjoyed the stay in Petra mare.

J K

This is the third year we’ve stayed at this resort and perhaps the last. We rented (again for the third year) the apartments (three separate apartments, total of nine people). Unfortunately management bumped us for other families (likely because our stay was for four nights instead of seven). Let’s just say they didn’t go out of their way to make things better for us. Furthermore the manager of the restaurant is just plain rude and some of the staff really do not care - they pull plates out from under your nose, make far too much noise throwing utensils and plates into bins etc. The food is perhaps too plentiful (and greasy!) - it’s really gluttony what I’ve witnessed there by the other tourists. The beach is easy to access, but is often the windiest spot in the surrounding area.

Dmytro Basok

This hotel offers a fantastic experience, especially for families with children, thanks to its prime location, excellent facilities, and exceptional animation team. Location and Beach: Petra Mare boasts a prime location with its own beach. The entrance to the water is flat, making it ideal for kids and adults. A picturesque promenade right next to the hotel is perfect for relaxing walks. Unfortunately, the most historical places and famous beaches laying a bit far away from a hotel. Grocery Stores: The hotel has its own grocery store with reasonable prices. Plus, there are additional grocery stores nearby within 100m where you can pick up toys, snacks, and other essentials. Rooms: We booked a family suite, expecting separate rooms. However, the suite featured a "movable wall" that only partially divided the space into two areas. It wasn’t a true separation, which might be a consideration for some families. Our room was on the roadside, which was very windy, and we experienced items being blown off the balcony multiple times. Despite this, the room was well-equipped with all necessary amenities. Bars and Drinks: The hotel offers several bars, including a pool bar and a beach bar, with a good variety of drinks. The drink quality is  good, nothing special, done of "cheaper alternative" engridients, if you're after branded cocktails, they cost between 7-8 euros at the bar. Various chilling areas throughout the hotel provide perfect spots to relax. Entertainment and Activities: There’s daily live music at the bar in the evening, various external shows, and a daily kids' disco. The animation team is incredible and deserves an own review. They are friendly and enthusiastic members who are always around, smiling, chatting with guests, and making sure everyone is having a great time. They organize daily sports activities such as water polo, beach volleyball, and darts, along with group fitness sessions like water aerobics. Cocktail games, dances, and other fun activities are also part of the daily schedule. There is a special place for a kind with a lot of activities like puzzles, board games, drawing etc. as well as a daily face paining and bouncing castles! Every evening, the animation team makes a kids disco where they are really throwing a party :) After the kids' disco, there are adult dance sessions where the talented girls from the animation team show some moves and even teach guests to dance. Their energy and enthusiasm truly enhance the holiday experience.

Sebastian Żukowski

Its been second time in this hotel along with my family. Hotel is situated in very peacfull place. Variety of food. What was very important during night arrival hotel was serving cold cuts. I was very impressed with animation team "LIFE" for their show and engagement on day to day activities. Special thanks for proffesional and very enthusiastic approach for Julia, Federico, Samba,Alice, Cristina, Veronica and Max. Those guys were lead by very experience leader Salvatore. Thanks guys.

Ondřej Zavřel

The hotel is literally on the beach. Nearly all of the rooms have a beautiful view to the sea. Ground floor is very spacious with plenty of places where to rest. Hotel restaurant have big roofed terrace with 180° view to the sea. You can sit more outside or inside, as you wish. We had all inclusiv and we really enjoyed the meal and the service. In the evening there is a bar opened, also with another roofed terrace with view to the sea and also inside space with grand piano. Drinks were really good. On a lower level there is a spa and a gym. Outside the hotel there is shalow pool for kids with tobogans and other water atractions. For adults there is a spacious swimming pool with salty water and infinite edge over sea. Next to the pool is a snack bar and chill zone with ping pong. There is even an amfitheater, where concerts are arranged. And the BEACH, with a lot of sunbeds and beach bar. Beach if partly sand partly stones, there are big stones in water along the beach making it a little uncomfortable to enter the water, but its worth it, water is crystal clear and there is a little bit of sea life for those, who like snorkeling. I used to swim along the beach twice every day and I have really good time. Surroundings: Ierapetra is a small fishing town, but along the beach there are nice restaurants and souvenir shops. On the east of the hotel, there are kilometres of natural beach with almost no people, for those who need a getaway. There is something for everybody, old, young, families, couples, friends. Petra Mare hotel is a perfect spot to stay all holyday or a base camp for exploring Crete.

Vojtěch Jasný

I felt we got very good value for our money spending our week long vacation here. The staff were very nice and hospitable, the food definitely above average for the price category. The animation team did a great job entertaining our kids (8 and 10 y/o) with their daily events, especially the disco. We very much enjoyed the privacy of the hotel beach as well as the pool. At any time we could get drinks and small snacks from the bar. Initially we had some issues with the AC in our room, but those were quickly resolved. The rooms are not the shiniest to be sure, but you won't be spending that much time in them anyway, so we didn't find that to be a big deal. I would definitely recommend this hotel for a family vacation.

Polina Medvedeva

We had an absolutely unforgettable stay at this hotel! The staff were incredibly helpful and attentive, always going above and beyond to make sure every guest felt welcomed and comfortable. They even gifted us a nice package of local goodies before we left. The hotel itself is like a slice of paradise – stunning views and a beautiful beach just steps away. It’s small, very private territory surrounded by mountains. It’s seems like you don’t need outside world, because everything is right here. The cocktails options were great (try green apple martini) and food was delicious, a lot of fresh meat and fish, local produce, live cooking. The only controversial thing is a bit worn out rooms, but it didn’t bother us at all.

Vlada O

nice staff, everyone helpful but except for Rosemary at reception. Also when we arrived, even if we booked and asked months before for a cot, there was no cot in our room. When we were outside the room someone randomly entered our room and put a cot. I know it’s a hotel, but there’s no need to enter the room without asking our permission. We also asked for a double bed as our baby sleeps between us, but they didn’t give us a double bed and only brought a mattress topper, which made it even worse. Overall, I do not recommend this place.

Hannah Willcox

Absolute gem of a hotel. Hidden away and far from the crowds. Beach side hotel. Secluded location. Fabulous pool. Delicious food. Great service. Rooms were a bit disappointing and very hot! Air conditioning on but set so couldn't change which made the room uncomfortable. Bathroom quite basic however, the rest of the hotel was fantastic. Staff were wonderful. All inclusive with free use of pedalo and kayak when not too windy.

Jordan Mark

Review of Mali Palace Hotel: My wife and I recently chose Mali Palace Hotel as the destination for our honeymoon, and it turned out to be a perfect choice for us. This small and intimate hotel offers amazing facilities, with a beautiful beach right outside our doorstep, creating a serene and romantic atmosphere that set the tone for an unforgettable stay. One of the highlights of our experience at Mali Palace Hotel was the exceptional food and drink offerings. The culinary delights served at the hotel were nothing short of excellent, with a diverse menu that catered to all tastes. Whether we were enjoying a romantic dinner by the beach or sipping cocktails at the bar, every meal was a delightful experience that added to the magic of our honeymoon. We had a massage it was so perfect and relaxing I think my wife is going to make me book one every week now , Beyond the luxurious amenities and stunning location, what truly made our stay special was the warm and friendly staff at Mali Palace Hotel. From the moment we arrived, we were greeted with genuine hospitality and attentiveness that made us feel truly welcomed and cared for throughout our stay. Their dedication to ensuring our comfort and satisfaction went above and beyond our expectations, making our honeymoon even more memorable. As we reflect on our time at Mali Palace Hotel, we are already looking forward to returning in the future. The hotel's charm, impeccable service, and idyllic setting have left a lasting impression on us, and we cannot thank the staff enough for making our honeymoon truly perfect. If you are seeking a romantic and intimate getaway, Mali Palace Hotel is the ideal choice that promises an unforgettable experience.

Francesca Meli

If we could give more than 5 stars we would. This is absolutely the best place where we have been so far. Starting from the stunning location superb view of the Aegean sea and beautiful beaches nearby. Rooms cleaned every day, we have been served amazing food with lots of choices and entertainment was on every night after dinner. But the staff deserves a standing ovation...from the reception, shop, restaurant & kitchen, bars to the cleaners every single person went over and beyond to make our stay perfect. We have never seen a grumpy face (and working ourselves in the hospitality we know how kills this job)and we went at the end of the season which meant they all were very tired, but they all had a contagious smile on their faces. I fell in love with Greece but overall I love its people, they are the most kindest and caring persons I have ever met. I wish I could remember every single name to say thank you personally but I have a bad memory sorry. Thank you thank you. Hope you all have a well deserved break. We will surely see you again soon❤️

James Castell

Had a fantastic holiday at Blue Bay Resort! Everywhere is extremely clean and well looked after. The staff are all friendly and very helpful! The food was the best I have had at an All Inclusive hotel - loads of choice at every meal and really good quality! We very rarely return to the same hotel for another holiday as usually prefer to try somewhere new but I think we will make an exception with this one. Would love to come back here as there is everything you need for a brilliant holiday! Nearest beach is only about 10 minutes walk - down quite a steep hill but as it’s not far it’s not an issue! Couple of shops and cafe bars at the beach that are really nice! Definitely recommend the Blue Bay for a lovely relaxing break 👍🏼

Jill Colton

Just left this hotel had fabulous week here. Staff very friendly and helpful. Tony in the main bar is so welcoming and chatty and Antonio in the annex bar is charming. Great food choice and desserts too good. Spa was good. And views amazing. Plenty of space at this hotel to find a quiet spot entertainment was brilliant. Nice walk down to the beautiful beach but catch the mini bus back as it's up hill. In all a wonderful hotel with great staff. Oh and have to mention vasilis restaurant down at the bay very warm welcome and amazing food.

Hannah Berry

Me and my partner stayed here around a week ago. We arrived late at night and were greeted by smiling faces, they gave us a packed lunch and then were escorted by vehicle to the annex building with our luggage. Our room was beautiful, clean and spacious. The bathroom was clean and tidy. Outside our room we had a garden patio which was beautifully kept. There was also water in the fridge and a refill point just outside of our room. The view from the hotel was out of this world, beautiful bays and beaches just a walk away. Friendly villages also. We took the bus to heraklion three times in our stay. The food was amazing, there was something different every night and the staff were all really smiley and helpful. From start to finish our holiday was enjoyable. Thank you to the Blue Bay Resort hotel for the lovely facilities, friendly staff, incredible views and for our amazing memories. Youre doing something right!

Mark Bartlett

Fantastic week here with my Partner. Staff were lovely, food selection was out of this world and everywhere was clean. I forgot to mention the lovely Maria who serves at the poolside bar all day. She is so happy and helpful to everyone, a real credit to your hotel. Also the lovely lady charged with cleaning our room last week ( rm 312 ) who wished me happy birthday when she saw my birthday cards in the room. Always smiling 😃

Miriam Ott

Nice and clean beach, really sandy and easy to access. Parking and also a bus station is directly in front, so it’s super easy to get there. We spend a whole day here since two sunbeds with a sunshade were just 7€, so it’s super affordable and worth the spend.

Russ

Great beach, nice and clean and sandy no rocks. Parking is right next to the beach.There are four different sets of loungers at the one end we used the Hawas ones, each lounger was €5 you can order food and drink from your table and it’s brought out to you. Not very busy lots of spare loungers not crowded, highly recommended

Zoe Cheatle

Visited june, at 6 pm with family of 5. After we spent hours driving around trying to find a nice beach in the agios nikolas area that wasn't heaving with people, we decided to head the other way towards heraklion, and found this one .... loved it.. big, wide beach and all sandy, sunbeds, free parking, clean, good waves to play in. Could easily have spent a whole day here ( imagine it's busier during the day but still there's alot of space so think it would still be ok and not too cramped like many other beaches we tried ) There's a cafe and a lifeguard and a few different sections with sunbeds you can hire.

Amy Walker

Lovely beach, worth the 15 minute drive we did. Soft sand and plenty of open space for kiddos to play. Nice little cafe that delivers to your sunbeds, showers, toilets and changing cubicle. Plenty of parking and easy to find.

Mark Lacroix

Best beach ⛱️ close to heraklion. We've been from heraklion to Agios Nikolaos and this is by FAR the best, wide, sandy, no stones, no pebbles. Most beaches have stones when you enter the water and don't have even slope. Trust me don't go looking for best beach on this side of the island , save your time and stay on Arena. 3E for beach chairs and 3E cofee, 3,5 E for beer, decent service. Food choice is limited but you wont die starving.Free parking and also as a bonus at least for me is that you get to see planes landing as the Beach is close to heraklion airport .

Aine Connellan

Had the best week here. A beautiful hotel in a fantastic location with a sea and mountain view. The food was delicious with plenty of choice and our 2 year old son loved playing in the pools. The restaurant staff are so friendly, the cleaners are amazing, our room was spotless every day and I loved the Jumbo club entertainment team, they were great fun! Thanks for having us, we hope to return again!

P C

Just returned from the Beautiful Island of Crete, having enjoyed the beautiful weather & the hospitality awarded by the locals to our Family, Grand Children & Us Oldies! We stayed in the Elounda Water Park Residence and this place certainly was the "glue" which pulled everything together we expected from the island and truly made the holiday the relaxing experience we hoped. Arriving in the dark, we were amazed at the Stunning views from our rooms in the morning - we never tired of that view. The rooms we were given were 1st rate, very clean & modern. Cleaned daily to the highest standards. All the staff of the Residence were very attentive & hard working making sure everything was to be the very best it could be. The pools, bars, restaurants, animation team were great. This place really did provide a personal, homely feel that is not generally evident in the large all-inclusive complexes. It was like you were part of their family. The town of Elounda was a wonderful place to spend time if you choose to wander out - lovely bars & eating places, beaches all you could want but not swamped with people - very chilled. Would We return to Elounda and the Elounda Water Park Residence ? - Try and stop us!!!!

Katalin Szabó

I don't usually listen to negative reviews and now it turns out that I'm doing it right. I read in some reviews that the entertainment team is very tuned in to the French, which we also experienced and I don't think it's good either. My son wanted to play in the water with the others several times and asked, but for some reason he was not invited. But fortunately, he didn't get bitter, so there was no problem and we didn't take the matter to heart. We had a fantastic week here. A wonderful view, great and varied food was really different every day, the staff was very kind. We really liked the lady in the shop (unfortunately, I don't know her name), she is always kind and smiling. My kids really enjoyed the slides and pools. We knew they had salt water in them, so we arrived prepared with goggles so it wasn't confusing. I was rather happy for that, because that way I didn't have to worry about normal water causing problems. Unfortunately, one of the slides injured my son's back, but after that he paid attention to only sliding on it while sitting down and it was no longer a problem. We were in room 118 and its location is really steep, but it was only difficult to get up the first two days, after that we walked up or took a taxi without any problems. Spinalonga is definitely not to be missed, even the children really enjoyed the historic place. Elounda cannot be called cheap, souvenirs and especially clothes are very expensive, but the restaurants are surprisingly cheap and cook excellently. Not sure if next year, but we will definitely come back here again with great pleasure.

darren roberts

I'll start with the positive the managers son was very accommodating and tried his best to help, but some of the reception staff were very dismissive. You would ask for something to be dealt with, and they would write it in a book and dismiss you by looking away. The food was average for all inclusive but found ourselves getting bored of similar food and eating out. The negative, we were put in a 1970s style holiday camp chalets with broken air conditioning, smelly bathroom, sockets hanging off wall and holes to back of other sockets. I was also unable to close the door to the balcony so any air conditioning was always going to fail. I complained and was shown another chalets in similar condition. I declined and was upgraded to a family room. This had 2 air conditioning unit but only 1 worked. I was promised it would be fixed. It wasn't until I call the tour company that this was repaired somewhat. The toilet had to be squeezed into due to the layout and a socket above the kitchen sink was hanging off the wall. The park is build on a hill side and has very steep walks to get to anything other than the top pool and dining area. The pools are salt water so if this is not your thing beware. The whole place is a bit run down but they are building new apartments which look very new. The bar doesn't open until 11 so I hope you don't get thirsty or you will need to buy drinks from the onsite shop. I could continue but please be aware this is not a hotel and 2/3 stars at very best. Would I recommend this place - NO and I'm easily pleased normally. Crete was beautiful outside and away from this hotel.

emma robinson

We stayed here with 11 of us in 3 family rooms, with a mix from ages 8 to 15. On paper this hotel could be brilliant but it’s lacking the extra touch. Some of the reception staff was unbelievably rude, we had to go numerous times to ask for our towels changing as the cleaners was very hit and miss, our beds was only changed once in the two weeks. When you told the receptionist they hadn’t been they had a shoulder shrug attitude about it, as if they were aware this was a problem! We had 3 family rooms but on arrival was put in two family and one twin, but after having to complaint and multiple trips to reception been asked to come back tomorrow this was sorted (this seemed to happen to lots of guests) the 3 rooms we had was all very nice in the new block. Our main problem with this hotel was the food, some of which was ok on a main not very good. The restaurants lacked care and presentation. The evening meal wasn’t set and was often sat around dirty tables. There was nothing that had a wow factor at all just all very average. The snack bar wasn’t horrendous but not great. Most of the chips/snack food was cold but they was stack the trays high and left it to go cold rather than filling little and often. One day I asked the staff member if the had and more chips because these was all flat cold she said yes they go cold fast, so went to get some and filled them on the cold chips 🤯. Lots of the staff were young summer jobs. And although polite they didn’t really seem to care. Two of the men and woman who worked in the day that worked on the top pool bar was really nice, had great hospitality! If the hotel was run by these it would be brilliant!! A older woman who worked on this bar was rude though, could be heard many times having run in with guests, I think she just had an abrupt manner. She gave me the wrong drink once when I said oh sorry I didn’t ask for that, she tutted and said go drink that come back for another. The all inclusive drinks were the worst I’ve had ever in a a 3*, the quality wasn’t great. Cocktails served in cheap tiny disposable cups. Unless you bought them. Glasses were like gold dust in this hotel. I understand that of your in a pool area it can’t be glass but if you bought the drinks they came in a nice beer or cocktail plastic cup but the all inclusive was terrible. Round the pool in the day not one cleans through the day round so you end up with lots of rubbish around. This hotel is n a quiet pretty town, it’s 15/20 min walk down to the town with children and a very steep walk back up so we got a taxi which wasn’t a problem. We ended up eating out lots and didn’t have a bad meal in the town was beautiful. The hotel is on a hill, so not underestimated how many steps and climbs there are. It’s not for the faint hearted! Pools are salt water so you need googles and don’t take white as it colours them. Entertainment was in French even if it had of been in English wasn’t great on a night. Highlights were the Greek night and BBQ night. There are plenty of facilities in this hotel, but the service, entertainment and food lacked.

Gayle Strawson

Visited for two weeks in August. The hotel is up in the mountains above Bali which makes for a peaceful environment but think a car to get around was needed unless you want to do a lot of walking/use the minibus service to get to and from Bali. The manager stelios speaks excellent English and is very welcoming and helpful and was always going out of his way to help us when we asked. His son worked in the bar and restaurant and was equally kind and helpful. All staff we met were sweet and friendly, most spoke limited English but way better than our Greek! Rooms are spacious and clean. Pool was nice and no sun lounger fights! Used the partner hotel fillion for the gym and 3 additional pools which was a 10 min drive up the hill, imagine walking it would have been pretty strenuous but there was a minibus which I think you could use if you didn't have a car. The food quality was good but being a smaller hotel the selection was smaller than other hotel buffets. However there was always at least two choices of meat dish, plus a fish or seafood dish. Pasta dish with every meal plus side dishes and salads.With fruit ice cream and cake for dessert. We found something enjoyable to eat every meal but did eat out several days too as the choices were quite repetitive. Overall we had a lovely stay and enjoyed the hotel very much as a base to explore Crete.

Jo Karp

Just got back from a short stay here . Its a really nice well designed small hotel/apartments. The staff are all very friendly and hardworking. The all- inclusive buffet has something to suit all customers . The apartments are spacious with 2 bedrooms, the lower ones also have a swim up pool. The main pool is a nice size surrounded by mountain and sea views. Its far enough away from the main strip to be peaceful but close enough to visit.

Sergejs Andrejevs

DON'T WASTE YOUR TIME AND MONEY. Extremely disappointed, horrible place. We arrived in hotel around 7:50pm at dinner time. Very poor choice of food, small counter with maximum of 6 trays of very bad food. Two types of dry deserts are if gone they are not going to replace them with more. Our room was for 2 adults and 1 child, the child's bed was not made, we had to do it our self's after a very long day and flight, there were yellow spots on the bed sheet. Dirty dining table in the room with greasy stains from previous guests food leftover food on sponge. I will attach pictures with proof . The patio area was awful they kept their bins and bin bags full of rubbish and old car by our room (check the photos). When we asked one of the staff guys to remove bins from our view, he was shouting at as saying it's not smells bad, so it's shouldn't be a problem for us. I was crying, so disappointed, we are travelling around the world for so many years 5 times a year and never experienced our holiday so bad as in this place. The view of the hotel is lovely, but it is a nature, service is extremely low, don't waste your money on it. On the bread area you won't see any kitchen towels, so keep away from their bread as when people come to cut the slice they hold it with bare hands, disgusting, drinks horrible and dirty glass. Unhygienic place, their's no a bare minimum of knowledge of how the hotel should operate. Obviously, it's very bad management We had to do full food shopping because it's impossible to eat their food. Their eggs are soaked in oil, and everything is either soaked in oil or very dry and not fresh. We are paid for all-inclusive and ended up buying our own food and drinks from the shops, absolutely shocked There were so many people from a hotel walking with grocery bags full of food. Everyone faces were so sad and disappointed at the restaurant, no music played at the bar area, no need for party but you can have some music on for people. Such a waste of time and money. We have been travelling every 2 months for many years and have never experienced such a horrible holiday. Hotel was beautiful but the manager and staff definitely hate their job, very rood and doing nothing for the guest. I would strongly advise everyone to spend more time and search for other place for your holiday, don't make a mistake to book this place as you're going to be extremely disappointed and your vacation is going to be ruined 1000% I don't know who left them a nice reviews is it even real reviews ....

Ciara Mcguiness

Do not book this place !!! 4 star more like 3 service let’s the place down Hotel was very pretty aesthetic’s we’re nice for pictures ect rooms are really spacious. the apartment it’s self is very nice We arrived late and the staff were very nice saved food for us said we could use the bar as we arrived late Our door was a struggle to get into everyday so we had to leave our window open as the key was very temperamental we told the staff this and it was never fixed (10 days) The staff switch up after our first night was insane very un helpful gave minimal information barely even acknowledged us when we would ask a question such as can I get a drink more of a grunt a few of the workers looked very unhappy around the hotel no greetings at any point in the day We were a group of 5 girls and asked where the nearest mini market was as there was no in between meal snacks as you would expect from an all inclusive - and we were told we had to go with a worker in his car “right now” The food selection is sad. 3 main courses soaked in oil… if you don’t like them, there is no other options. The carbonara sauce was curdled… there was no lids to stop flies or mosquitoes landing in the food. One member of our group has a few serious allergies and no signs at all we’re put alongside the food. When we asked what the desserts were we were told “local candies” and the worker himself had no clue what ingredients were used. Everyone around this restaurant looked very unhappy we didn’t even bother going down for breakfast we was given food by some neighbours such as milk and bread which is a basic when paying for all inclusive In terms of transport if you do not hire a car you are pretty much screwed we was not told any of this. When we went to order taxis we were always responded with sarcastic comments like “you’re leaving?” and was not told there were only 2 taxis in the area that close One worker who was friendly enough and helpful wasn’t even from the hotel he was from the sister hotel Filion who must of came over to help out No female staff so you may want to bare that in mind before booking We found out that there was a mini train that would take you round a few places we only found this out after talking to a lady next door to us who figured this all out on her last few days She told us that we would need a wrist band to not be over charged this was not mentioned once by the staff very unhelpful Even the train stopped after 10 :30 and the walk back to the hotel from the last stop was about 10 minutes down a dark forest and countryside lanes no path for walking A few times when we was out we noticed a few staff members driving past us which at first we thought was a coincidence until our last night when they parked up to get somethings from the market and circled back round to us and drove past slowly to stare and laugh in our faces this happened on multiple occasions Workers were seen smoking in the kitchen glass cups looked dirty when looking at the glasses we were told it was just stains from the washer , stained chair covers in the restaurant The public bathroom down the stairs was by the kitchen just felt very uneasy and we would always go in groups Overall if you are looking to stay in and don’t mind buying food this place may be ok for you other than that do not stay here

Greg Nahliuk

Transatlantic travelers or long haul travelers be advised to, hotel can cancel your reservation without any reason and options after a few months of booking(after you arranged all your flights). I assume they were just reselling accommodation for higher price because of the season. Seems this hotel care about only a money, not building good reputation and good relationships with customers. Shame on the management which don’t care about guests who ready to spend more than 20 hours on flight to come to your country.

Per Willy Sola

We recently spent a week at this all-inclusive hotel in Crete, and it exceeded all our expectations. From the moment we arrived, we were greeted by friendly staff who made us feel welcome and well-cared for throughout our stay. The service was outstanding—every request was met with a smile, and the team was always eager to help. The food was a real highlight. With a wide variety of options at every meal, there was always something delicious to try, from traditional Greek dishes to international cuisine. The buffet was fresh and constantly replenished, and we also enjoyed dining at the specialty restaurants offered on-site. The location of the hotel was perfect. Situated right by a beautiful beach, we had easy access to the sea, which was ideal for swimming and relaxing. The surrounding area was peaceful but still close enough to local attractions and activities. It was a great base for exploring Crete, whether we wanted to enjoy the nearby villages or venture out further. The facilities were excellent as well, including the pools, fitness center, and entertainment options. Everything was well-maintained, and we could tell that the hotel took pride in keeping the guests happy and comfortable. Overall, we had a fantastic time and would highly recommend this hotel to anyone looking for a relaxing and enjoyable vacation on Crete. We hope to return soon!

Sarah Tisba

Wonderful experience. We are enjoying our stay greatly: The rooms are comfortable and clean (cleaned daily), all the attendants are nice and keen to help, the pools are great and the beach is also great. The food is good. You will definitely like it here.

James Emsden

Brilliant hotel in gorgeous grounds. Good bits: Food variety and quality Good alcohol quality Staff Gorgeous grounds and views Bar areas Could improve: Quite loud and sometimes inappropriate music by the main pool. Rooms are a little tired. Fantastic holiday, excellent value. Lovely complex with friendly vibe. The pizzas were amazing. We would reccommend, although very hilly and not brilliant for accessibility so not to anyone with serious mobility issues.

Croitor Valeria

The service was amazing! The staff on the resort were pleasant, friendly & would go out of their way to make sure you had a good experience. The resort was kept clean, rooms are clean and staff were constantly fixing things. The buffet was good, especially the lunch and dinner service. Lots of options. Drinks were good. The nightly entertainment was good. Only cons: was the rocks in the water!

Jason Timmins

We really enjoyed a stay here. As the name suggests, the hotel is built to mirror the design of a traditional Greek village, with two storey buildings dotted around the site. Our room was rather basic but covered our need nicely. We found the staff to be pleasant, helpful and friendly. Our son enjoyed the swimming pools and the evening entertainment. The food was the usual self-service buffet style and we enjoyed the wide variety of items. We would recommend this hotel for families and may return in the future.

Heather Hart

Fabulous hotel, the dinner was some of the best food I’ve ever had. We had a huge room, best in the hotel for a one night stay as our original hotel was over booked. Staff were all lovely, especially Christina and Katerina and the lovely pool bar lady. Spotlessly clean everywhere Nice local touristy shops plus a cotton clothing shop with a great manager Sea was very rough and beach is steeply shelving and rocky, so not ideal if you have kids- I struggled to get out of the sea as an adult and the next day red flags were enforced. Hence the 4 star for location, but not their fault obviously!

Michal Řičánek

The hotel is really nice! The best are definitely the staff members 😜 So helpful, kind, smiling, full of energy 👍 Food was great too (the best is dinner for sure) 💯 In my opinion the pool area (swimming pool and the bar) needs some refurbishment to match the rest of the hotel and just expect a little smaller bathroom 😅 the shower is huge but the sink/toilet area is a little small … Overall great hotel

R. B

The hotel itself and everything about it is amazing. One thing to note however is that if you are coming for a beach holiday the sea can be violent on this side of the coast and I would recommend going more south of the island if you are going specifically to only swim in the sea. The hotel has an amazing pool so if you are not too set on the sea you will not miss out of on swimming.

Rejoice Alom

I just got back from here and I'm happy to share that I had an amazing time, Alexandros was so kind and professional, no request was too much. The rest of the staff also, from the reception to the dining hall. The beautiful views and closeness to the beach, you can listen to the sea waves all day long. Thank you Adele beach hotel for your hospitality 💯

K C

spent a week there and it was wonderful! the location of the hotel is great, as it is right on the beach and close enough to rethymno which makes a great trip. the rooms were very comfortable, spacious enough (especially bathroom!) and clean. the hotel is small enough so it's never crowded. not really suitable for small kids because of the rocky entrance and big waves in the sea. the pool is big and gradually deepens up to 3 meters. there are pool floats available in the pool. there is enough beach umbrellas for everyone and it's free. the service was impeccable, everyone was very nice and helpful. food was delicious, lots of options, suitable for vegetarians, gluten free options available!

Lubomir Dzulo Mecar

***this is NOT 4star hotel*** **NO ECO - plastics everywhere (even there where are not needed)** Take your knife/plate with you from home! :( Seriously - this is really the situation we escalated to reception or other staff during few days and 2 times per day we are fighting for forks/knives/plates to be able to eat delicious food prepared by your restaurant. I’m really sorry about your employees which repeatedly don’t have any answer except “1minute”, which is mostly about 5-10 minutes are meet is getting cold. Did you tried to eat in the restaurant some time with other guest or are you getting the meal served in VIP area only? Let me say the truth, they are no one who is looking for cleanness & food in general in the restaurant. e.g. in spaghetti area floor are full of them and people are distributing spaghetti to whole restaurant. French fries - full restaurant is waiting for french fries, if you see permanent high demand (i see it after 2 days here), why not to put another place with them in other part of the restaurant to get enough for everyone. Beach Towels - we were in luck to get our 4, family travelling in company with us was not that lucky (no towels-sorry), did not get any. I tried to change my towels today. Again - no towels. I truly believe this hotel has a few employees which are kind, but in they deep soul are sad as hearing the complaints they can’t change is not easy. Definitely, I would ask my travel agency @FIFO about the compensation as this hotel is definitely not meet the 4* standard at all. We are missing a lot of quality marks, I want to point another one with missing any lifeguard near pools in your hotel. I believe in toboggan pool at least it’s like critical issue. Pool bar - during the day, they is only one bar providing the drinks. Barman is working alone in duty, managing the big cans of beers & food for snacks etc. This is just ridiculous. People are waiting in the cue… This is the ONLY place you can fulfill your paid all inclusive! Pool near the street is very nice, but the bar is like left in 90s with no service (only HOT nealco is self-serviced). It’s fully retro, waiting with the ceiling to fall down to someone. Nothing mentioned here is written about the one time experience, we came on Wednesday and it’s everyday repetitive issue which are killing our leisure. We traveled the world (last time in Malia on Crete in 2022) and NEVER saw the restaurant where missing equipment & services (repeatedly) happen!

Kamil Brozek

Unfortunatelly I was truilly dissapointed with hotel standard, and from 4 stars hotel I was expecting more. Room smelled with moisture and mold. I vented the room for 2 days, but its didn't helped. I made a complain at reception twice, but no one even came to see and check. Shower cabin was not able to close because doors where broken, so as a result bathrom was flooded all the time. They didn't replace towels on demand. They took the dirty ones, but didn't put a fresh ones. Towels itself where with awfull stains. If there are stains that won't go after wash, you should throw it away. So room standard was very poor. the rest of hotel was nice. Few small buildings with palms and grass between them. There is like 5 swimming pools,(2 outdoor, 1 outdoor for adults only, 1 indoor, 1 for kids with small slides, and 1 with big slides) so no problem to find a place. Food was tasty, but nothing very fancy. At bar all of drinks where in plastic cups. Be careful of check-in and check-out hours, they will not allow you to use all inclusive and infrastructure of hotel after check out, if you need to wait for your flight. Beach was nice, and quite close to hotel.

Dmitri Padalka

We are currently staying in this hotel. The rooms and food are not bad, the cleaning staff and kitchen work well. Unfortunately, the same cannot be said about the work of the reception desk. On June 11, we received a categorical demand from the reception staff to vacate the room, although the reservation was made before June 15. No argument was accepted. We were persistently offered to vacate the room, without accepting any arguments (a voucher with check-in dates, etc.). Only the senior manager of the hotel was able to reassure his subordinates and restore justice. He had to apologize for them, and the culprits pretended that nothing bad had happened. I was ashamed of their behavior, and sorry for the time and nerves. It is unlikely that we will come to this hotel in the future.

Alla Alla

It's a terrible hotel, everything is old, dirty, all with mold, terrible, the staff is constantly drunk, the rooms are very dirty, the towels, the linen was all dirty, the food is terrible. Doesn't match 4 stars

Tal Zigdon

The rooms are not clean, the food in the hotel caused us stomachaches and diarrhea, my little boy suffered the whole vacation, with vomiting and diarrhea, a soft-boiled egg with salmonella, stray cats in the dining room, they eat the food of my hotel guests

Christos Chatzimladis

Very good Hotel, with professional stuff. We was all happy to stay and to use the hospitality of the people who works there.

Adrian Petrescu

A bad hotel. This is not a real 4 starts . Bad internet over wifi. Also the room are not ok.

Robert Tatai

This hotel is horrible. Back to the ‘80s!

Linette Dambon

Genial

Sabrina Solmon

Very disappointed with the rooms...a dormitory hotel...the rooms are not clean...very poorly maintained...uncomfortable beds worthy of a prison...very dilapidated...having traveled quite a bit my family and for me the first time that we are so disappointed with a hotel especially in relation to Marmara... we did not have the choice of the hotel in relation to the travel agency (all the French being grouped within of this establishment) but really very disappointed hotel to completely redo!!!! The disgusting drinks!!!! From the fleet!!!! We are really making fun of the world! However, thank you to the staff who are trying to adapt with the new restrictions! I would in no way recommend this establishment in terms of the food...the room...the service...not worthy of a 4 star!

George

We absolutely loved this hotel. The staff were friendly and extremely helpful: always looking to get you a drink or clear away rubbish and doing so quickly. The food for an all-inclusive was fantastic, it was like having amazing home cooking every single day. I looked forward to every single meal. The drinks were really good. The cocktails were strong and good quality and there are lots of non-alcoholic drinks to choose from. The coffee is okay but not as good as the cocktails and the beer is nice but served in small plastic cups which doesn’t feel right and we would often get beer at a local bar to enjoy it in a big glass. The room was lovely, the shower is incredible, the cleaner done an amazing job each day and we had a very comfortable stay. Everything about this hotel had a purpose: the interior design is wonderful and the processes around eating, live music, customer service etc are very well thought out and it creates a wonderful atmosphere to relax within - great job The Syntopia.

Alex Wilde

We have just come back from our honeymoon after staying here for 10 nights. What can I say! It was absolutely amazing. The staff, the hotel, the food, the surroundings, old town etc. The hotel is spotless, they look after it so well and it has that Ancient Greek rustic look to it but brand new. The service from the staff is second to none. We spent most of our time around the pool area at the rooftop where we were served by Danae and George most days, they were so friendly and such hard workers. All the staff at this hotel were perfect, the list is endless. This place has a nice chill vibe to it, ideal for a couples holiday. The food options were endless, various changes each day and freshly made. I honestly don’t have a complaint, our honeymoon was made perfect ! Will 100% be revisiting. Thank you!

Anton Mastrakov

We stayed at this hotel in August and were deeply impressed! The rooms are very comfortable, stylish, and impeccably clean—you feel right at home. The staff is always friendly and ready to help at any moment. The hotel's cuisine is delightful—everything is incredibly tasty and diverse, with something for everyone. And the desserts… it's hard to resist! The hotel grounds are well-maintained, the pools (there are three!) are amazing, and the location is simply perfect. There’s everything you need for a great vacation. The evening entertainment is top-notch, with something new every night. The beach is just a few steps away, so you can easily alternate between the sea and the pool. We’ll definitely return and recommend this hotel to all our friends!

Simon Drew

Incredible hotel. Looks fantastic. Pure vibes throughout. Even smells fantastic. Very relaxing and stylish. Three different pool areas and we had no issues finding a daybed in the sun or shade. Here for four nights. Staff attentive and very lovely, keen to make our stay as relaxing and enjoyable as possible. We went for a room with sea view and balcony. Would recommend that option. Food delicious and lots of it. Loads of choice and variety. Fresh cooked fish and meat a highlight. 5/5 Would thoroughly recommend.

D Şanli

I cannot recommend this hotel enough. We came to celebrate our honeymoon and it has absolutely set the bar. This was my first time at an all inclusive and the food was indescribable, I've genuinely put on weight from eating so much. The staff are on the go constantly and never miss a beat, the service was quick and everyone was so friendly and accommodating. Everything down to facilities and cleanliness was outstanding. If you're thinking it's a bit expensive, it is totally worth it life is too short.

Larry Russo

The time spent at Georgioupolis Resort was fantastic! The SPA is a great place to unwind, and the Aqua Park was a lot of fun. It was a remarkable visit because of the lovely settings and welcoming staff.

IOANNIS STRIMMENOS

Place to relax and enjoy the spectacular view. Very friendly staff and professional service on every kind of facility.Modern luxury is the word for the large renovated rooms. Tremendous tasty food that gives pleasure. They just pay attention to detail.

Paul Bowser

Although the resort is lovely, the food might be better. The breakfast buffet was excellent, but some of the lunch selections seemed a little boring. On the other hand, I really enjoyed having access to the beach and spending time by the water.

Patricia N

The Thalassa Grill Beach Restaurant is definitely worth a visit! Eating while listening to the waves created a wonderful experience. The fish was fresh and perfectly cooked.

Nikolas William

Georgioupolis Resort offers a wide array of services and beautifully designed common areas, making it an ideal destination for a relaxing getaway. The resort features multiple outdoor swimming pools, including a children's pool with water slides, surrounded by lush gardens and sun loungers, creating a tranquil and scenic setting. Its modern spa provides rejuvenating treatments, including massages, a sauna, and a fitness center. Guests can enjoy dining in the resort's main restaurant, which serves a variety of Mediterranean and international cuisine, while poolside bars offer refreshing drinks throughout the day. The common areas, including spacious terraces and lounge areas with comfortable seating, provide guests with stunning views of the sea and mountains. Its proximity to the pristine sandy beach, paired with organized beach activities like volleyball, water sports, and sunbathing, adds to the charm. Family-friendly entertainment, kids' clubs, and evening shows make it perfect for visitors of all ages, while the serene environment and attentive service ensure a memorable and carefree vacation experience.

Artemis Papadakis

My first and certainly not my last visit to this splendid hotel! The grounds were impressively well designed and maintained. Dream-like pools were clean and spacious. The kids had a blast playing in the children's area and using the slides. Excellent adventures all day long. Lounge areas inside the hotel were perfect for relaxing and if you chose the outdoors lounging areas, you had ample options surrounding the pools. This hotel is perfect for families and friends to enjoy delicious Greek and international dishes at the buffet. Entertainment is top-notch! My favourite experience is the genuine and helpful staff that strive to make Atlantica Ocean Beach Resort awesome in every way!

Wojciech Jawor

Renovated to a good standard, good equipment. Delicious food. Clean. Professional and very helpful service. Own beach with small pebbles and dark sand. Away from the city, but close to the road, petrol station. Rental on site. Many rooms with sea view

Anna

I don’t recommend this hotel for one reason: you’ll be informed about a tax during check-out, and you might not be prepared for it — it’s €100. It was stated that breakfast would be prepared for those leaving early, but in reality, there was only stale bread in the restaurant, not even a bottle of water. Overall, the service at the hotel was far from pleasant, which really spoils the experience, especially the reception staff.

Natalie Palmieri

Lovely hotel, just back from a week's holiday with my family. The rooms were a bit on the small side with not much storage but we managed. Great food, pool, activities if you want to join in and staff all very helpful and friendly.

Nigel Parnham

A superb family holiday. Great resort and location. Everything was exceptionally clean.Food was good for an all inclusive, excellent in the Asian and Greek restaurants. The staff were fantastic, very helpful and friendly. A special mention for Steff the animation/entertainments team leader. She is excellent at her job. Very focused and keen to make everyone happy. Although busy she still had time to talk to us and we discovered a very talented, honest and beautiful person who is a great asset to the resort. Thanks for a great holiday!

Morgane Da Silva Lucas

The location is great. The beach is just down the road. The service at the restaurant and the different bars were very kind and always smiling. One of the receptionists was slightly rude but did not pay too much attention to her. Our bedroom was very spacious for a family of 4. Our shower was weird... there was no holder to hand the shower head. You have to hold it while rinsing your hair. The hotel was recently refurbished, so there are various areas in the hotel where the ground is not level. Lots at steps in the restaurant, too. Also, there is a blue neon around the balconies. Only goes off at 00h30 automatically for everyone. It's really unnecessary.

Vitalina Onyskiv

Amazing hotel. The food is diverse, for anyone and everyone, very delicious! The rooms are clean, we had cleaning service every two days, and all was great here. The hotel is close to the beach, has various activities and is suitable for visitors of any age. The staff is friendly and helpful. There are nuances like no hair dryer in the room, but I am a spoiled child by Turkey hotels, which are just different, so probably for Europe 4 star they have all that is needed. I read many reviews about hotel and got surprised by complaints about food or cleanness, as that was probably the best hotel experience I’ve ever had. Thanks, Atali❤️

Jiri Stebel

Amazing food, very nice and clean rooms. Friendly reception staff, always smiling. Maybe too strict opening hours of bars. You need to go a few (200) meters to reach the nearest beach. The beach had a lot of water activities, it was fun! The area around the resort has everything you need, shops cars rentals and even a small emergency room. This place is great for a family vacation, friendly animators are taking care of the fun not only at the pool. We enjoyed staying at Atali!

Jade Penman

Pros: The hotel room was lovely and clean, the pools were nice and we really enjoyed the water park. The entertainers are amazing although it is quite geared towards French people. The food was nice although quite repetitive. Cons: We found the staff to be a bit rude at points. When inquiring about late check out - they did not seem to want to help at all (and we asked on 3 occasions).The drinks were not very nice, the wine smelt funny and juice was watered down. Would definitely recommend going to Bali beach and doing the Santa Maria boat trip!!

Bob W.

We had an excellent family vacation here this summer. The staff was very professional across the board, around the pool, etc. Food and drink was very plentiful, especially the greek pastries, olives, ouzo drinks, beer. The outdoor eating area was excellent. My only knock is that the hotel has no beach area reserved, so all inclusive does not include the beach. You have to rent chairs from another hotel or restaurant. Still, very fun times.

Claude Barras

Thank you Chrispy staff for the great time. The room were clean. The food was local and good. The hotel is ideal for a family who want to spend time toghether. We envoy a day in Chania, it was only 25 minutes from the Hotel and it's a great place to visit. The staff did extra miles to make everything possible.

Hazel Brown

After a long flight and arriving at 2am in resort we were met by Sylvie on reception who is amazing! She looked after us and walked with us to our room and also ensured we had something to eat. The room was always spotlessly clean and the cleaning was done every day fresh towels and beds made. The food was exceptional and plenty of variety especially the show cooking. The waterpark was amazing and would definitely recommend it with families with small children. Overall would definitely recommend coming to Chrispy Waterpark Resort- we will be back. Special thanks again to Sylvie nothing is too much trouble for her always there with a smile to welcome you and to ensure your stay is perfect.

moira cook

The hotel and staff are very good. But I think they took shots of the outside from an elongated view which makes it look much bigger than it is. The food is good, rooms are not big enough for 3 .We think they need updating to be 4 *. No Kettle or tea/coffee. First time I've had this. On a wet day like today there is only 2 places to go , your room or around reception or the bar. Good job as a few people have gone home so more space. It's a lovely place in the grounds all things considered. But it's isolated outside, to our left it's over one mile to anywhere, to the right it's over 8 miles. Buses run regularly but you need to know where you are going. Sadly I won't return because of the location . There are also feral cats and kittens that get comfortable on the sofa in reception.

Petri Karvinen

Visited during low season just for a day (day passes available even if you are not staying here). Great small waterpark for kids, and in low season the day pass was really good value for money with good food, snacks etc. included in addition to the water park usage. Staff was really friendly and helpful. The place is relatively easy to reach even by bus (even easier with car), but is a bit remote if you consider staying and would like to do other things besides enjoying all-inclusive by-the-pool holiday (nothing wrong with that!).

Homosapien

Just got back from here and me and my family had a great time. A really nice resort with two great pools, water park was small but good. Not overcrowded so no fighting for sunbeds. Entertainment was really good. Our room was nice and clean. Shower was a bit awkward to get in and out because of fixed shower screen. No kettle in the room but apparently you have to ask for one which we didnt know. The food was typical for an all inclusive but having fussy kids they did struggle to enjoy it. They did like the pizza and the ice cream. We did find chips were often cold and the breakfast wasnt that great. However me and my partner always found something nice to eat and the desserts were always really good. There is a bus stop right outside so you can easily get to all the gift shops and restraunts aswell as the beach for watersports. Overall a great family resort and we were sad to leave.

Slobodan Gajić

Location is on the beach, kids pool very dirty, other one small and too crowded. Food is ok you can always find something tasty a lot variety. Rooms on the ground level have mold both on curtains and walls.

Paul McIntyre

Don't come here if you want a pool stay as it's tiny and as the sea is not suitable for kids the pool is over run but them screaming all day until 9 ISH. ( Can't blame them for that). Don't expect a bed as the German guest reserve from 11ish at night with inflatables etc. And to use the sunbeds on the beach (for the resort) and extra 7 or 20 euros a day (which doesn't even have padded beds, unless you pay 20). Flight was at 11pm so for a late checkout had to pay an extra 60 euros.....

Sunny

We had a 10 days stay with our 3years old child. Unfortunately we can not agree with the stars the hotel has and would not visit it again. Positive was: - directly at the beach - silent - friendly staff - you can walk to the city in approximately 30 -40 mins - mini marked is close Negative/to improve: - all inclusive but not good quality ( almost every day the same, no fresh cooked food, juices are more Sirup and without water not to drink for us) - food is more like casino food (long time at a heating plate) - fruits taste not like in the south’s and a lot of can fruits instead of fresh and healthy ones (wouldn’t be so picky but at the homepage they highlight the food) - all inclusive drinks at the bar are with low quality (cheap alcohol) you get cheap coffee and for the better one you have to pay - sun beds at the beach must be payed - too less sunbeds at the pool, most of them are reserved by people in the early morning and nobody is there for long time. At the big pool are almost no sun umbrellas - the water in the children’s pool needs to be changed and contains a lot of chlor - playground is nice but at the slides you could not slide you stop - the hotel used just plastic cups/glasses, very unfriendly for the environment (not reusable) - they do not offer pool towels for free, you have to pay a deposit of each and money for washing them - beach contains more stones as sand - rooms could be cleaned better (we had ants and sand there)

Jakub Chrząstek

A great place for a family with children. Very good location, near the beach. The sun lounger on the beach is paid extra, but in my opinion it was fine. Otherwise I couldn't use it. This was the case in the hotel where everything was "booked" by the guest's towels :( Good quality and fresh food. Not the best restaurant, but I wasn't disappointed. The hotel rooms are of a good standard, they are clean and service can be done daily. One downside is very personal and relates to smoking. Smoking is allowed almost everywhere which conflicts with the child friendly policy.

Joe Morris

4.5 We loved this beautiful hotel, amazing pool area to relax in and on a lovely beach. The pictures didn’t do it justice in our opinion - amazing decor and ambience 😍When our arranged transfer to the airport didn’t come Mr Ionnas on reception was very quick to help us and stayed with us to ensure we were well looked after, thank you sir! The only slight disappointment was the variety in the food and drinks offered with the A/I service, definitely not to the standard we’ve had elsewhere. Friendly staff and beautiful location, the main town is walking distance :)

Patrick

Very nice people! After you have been away to the beach or some nice cities nearby, the owners always are happy to see you! The rooms are exactly what you need, with a nice refrigerator. The pool is very nice. Not too busy and a comfortable temperature to cool off. The chef makes good food and also has a big passion for cooking, very nice!! All in all, very nice!

A Nassar

The place is fantastic, run by a delightful family. The spotless rooms and exceptional service made my stay wonderful. The charming terrace with greenery was perfect for relaxing. Ideally located near the town center, with a handy supermarket next door, the walk to the beach was enchanting, I saw lemon, fig, and carob trees which was pretty cool.

George

If you're looking for a small apartment or studio for your stay in Crete, then this place is highly recommended. It's located between Chersonissos and Malia, on the edge of Stalis, which makes it the perfect location to go anywhere you want, without too much tourism. Stalis is only a 10-minute walk away with loads of nice restaurants and tourist shops, though you can get plenty of food and drinks right here at the pool bar. There's a busy road right next to it, but with the doors and windows closed (and air conditioning on), you won't hear a thing. The staff is amazing. Two sisters run the place with the occasional help of their father, and they work very hard to ensure your stay will be the best it can be. If you have any questions, they're ready to answer them. Every Thursday night, they hold a barbecue with the best meat you could desire, paired with the best tzatziki to eat. In short: yes, you should stay here; you won't regret it.

Suzanne Otten

Stayed in this perfect appartment for 14 days. It is located on a busy road but you don't notice anything. The beach and shops are 10 to 15 minutes' walk away. Since 2023 it has been taken over by a young couple, who are doing an insane job. Customer-friendliness at its best! On Thursday evening, they always have a BBQ with live entertainment, highly recommended! The food is all homemade and the atmosphere is fantastic. Thanks for everything Efi!

Ruben van den Brink

We stayed here for 14 nights. It's near perfect. The location is great, only a 10 minute walk to Stalis center. The only downside of the location that the hotel sits next tot a busy road, when you close the doors and windows the noise is almost gone. The bar and swimming pool are great too, good food and drinks and the pool size is perfect for the amount of people that use it. The room is great too, the beds are not the nicest but we still slept great. Airconditioning is pay-per-day, I would expect free airconditioning in a warm country like this. It was clear upfront that it would not be free so it's not a problem for us. More cutlery, plates and pans would be nice. Please rent a car and explore this amazing island! We went to: Samaria gorge, matala beach, agia nikolaos and some random beaches.

Alicia Holton

The hotel was lovely, with an incredible view. However, we paid for a double, and we got a twin. The rooms could do with a bit of an update. The material was broken on the chairs, and the mesh blind. The bedding is old and had dirty patches. Also, I wouldn't advise staying here if you struggle with walking as it's on a very steep hill, that you have to walk up with your luggage. You can get taxis to the door, though. There isn't much around either, so if you're happy to chill by the pool with delicious food, then this is your hotel.

A Nielsen

Very friendly and helpful staff. Clean and tidy. Greek food in buffet was rather good, the pasta and pizza a bit less impressive. House wines not really great, but good choice of other drinks, both with and without alcohol. A bit too few sun loungers. A bit out of town, something like 30 minutes walk. Absolutely amazing views from pool and dining areas.

Tom

The best hotel we have stayed at. The staff were friendly and courteous, especially Albert, who seemed to be doing a range of roles from helping with baggage on arrival to waiting on food ect, a really helpful member of the team. He also had some great card tricks and helped us out with knowledge of the local area and recommended some places to visit. Gregory the bartender was another notable member of staff, as well as the manager, who was always on hand to help. Overall the staff really make this place feel special. The views from this place were incredible. A great sunrise in the morning and beautiful views of the mountains across Mirabello Bay. The food tasted amazing, handmade and fresh. The chef at this hotel makes a wide range of delicious meals. I'd also recommend visiting the vibrant local town of Agios Nikolaos for a great trip out. Overall we'd visit here again as we left feeling super relaxed and content with our stay. ευχαριστώ

Nia B

Had a great time here, all the staff (especially the manager who works really hard yet was always upbeat, friendly and helpful) were fantastic and the food was enjoyable. The food was lovely, I found it all to be very tasty and got to try lots of new dishes. I haven't felt that relaxed in a long time. Thank you for a great two week stay!

niall mcphillips

Great little place,hills and steps to contend with,so bear this in mind if booking,but they do have a golf buggy and are more than happy to assist you up and down driveway as long as you communicate with them,nice breeze around pool which is much needed with the heat,food was amazing,no complaints.

Jacek Łukaszewicz

Today is my last day here, and as I lie by the pool enjoying the beautiful sun, I have mixed feelings about my stay. The infrastructure is nice, and the rooms are decent. The surroundings, with lovely plants, palms, and fruit trees, create a pleasant atmosphere. The staff were also very helpful and friendly. However, the biggest disappointment was the food and drinks. Overall, while the place looks lovely, I would not recommend visiting until they seriously improve the kitchen and café. I checked the reviews and was quite shocked by the positive comments about the food. I spoke with a nearby café owner, and she mentioned that everyone from Kyknos says the same thing: lovely place, horrible food. Another issue was the smell from the toilets, likely due to poor plumbing. This odor was sometimes noticeable outdoors, from the small pool area to the end of the smaller group of buildings. It might be a temporary issue, but it persisted throughout our entire stay.

M K

We stayed at the Kyknos hotel for a week with 2 other families. We enjoyed our stay and would go back. Pros: 1) Staff: Majority of the staff are amazing and they all work really hard. We were impressed with their dedication. Stella in the dining hall always had a smile on her face and the staff at the pool bar was very friendly. Rooms were cleaned daily. 2) Kids Club: BIG hit for my kids and we enjoyed some quiet time at the pool while they were entertained with fun activities by very friendly staff. Especially given the heat in Creta having this Kids Club for the little one is like an oasis – what a great idea! 3) Rooms: updated, including bathrooms, and comfortable. 4) Entertainment nights: we had a good time at each of these. 5) A la carte night: we enjoyed the food and the presentation. 6) Surroundings: the resort is well kept and the plants (flowers, trees, ornamental grasses) are well kept. Cons: 1) Water in the main pool was cloudy – needs a little balance of the chemicals. 2) Some rooms are small. We were 4 and kids had a sofa bed to share which was uncomfortable. However, we ask for another room and they were each given a small bed, much more comfortable. 3) Spa area needs a remodel and needs to be cleaner. The massage was ok, the space was dirty. Other: Food: plenty and everybody can find something to eat. Beach: small beach 5 minutes away; larger, gorgeous beach 10 min walk. Malia: 20 min walk to downtown --- worth doing this one evening. Overall, good memories and would go back!

Radka Ketnerová

Very nice accommodation in a modern bungalow surrounded by a well-kept garden. Regular daily cleaning and change of towels. Helpful and friendly staff (the maitre d'hotel does a really professional job). Perfect food, rich breakfasts, a large selection of various dishes at lunch and dinner (Greek and international cuisine). The bars at the reception and by the pool offer a wide range of alcoholic and non-alcoholic drinks, cocktails, and an afternoon snack. A visit to the a la carte restaurant was also a great experience for us. There is a children's pool and a pool for swimmers, sunbeds and umbrellas available by the pools and in the gardens. Clean everywhere, I really appreciate the use of returnable drinking cups.

Eddie Swan

The hotel is very nice, the staff seems friendly. Coffee is the worst i've seen in the last 15 years in any hotel, whatever number of stars or part of the world. It's Jacobs instant coffee here although the staff says otherwise. It pulls an "espresso" shot in 2 seconds😅 just dumps it into your cup as soon as you press the button. It's an abomination taste wise. I'm not too picky about coffee. A Lavazza would be fine. It's such a shame that a hotel like this decided not to bother with coffee. How??? Food is made just good enough so you don't die from hunger. The water comes only from the tap, the juices are severely artificial, knock-off fanta and cola are available for your refreshment. Most of the recliners around the pool don't have umbrellas for a shade. There are only 8 umbrellas for like about 30 recliners. No beach towels are provided. As for me, it's not worth paying for your meals at the hotel. Go out, enjoy good food, it's Crete. And enjoy the hotel without food, it's nice apart from what I said about food and drinks.

lola grig

We had a wonderful 15 days in Kyknos Beach Hotel & Bungalows Everything was really nice - clean, food, close to beach, service, very polite and smiling stuff . We arrived after 10 pm to hotel but stuff cared about our dinner, we were impressed. If you have children they should definitely to visit kids club . I would like to admit and say 'thank you ' for Kostas and Nikoleta who made much fun for children. My daughter spent there all free time and backed very happy. Guys played together in board games, did face grim, sport activities. I had enough free time. Kids club is a very nice option with so friendly, active animators like Kostas and Nikoleta! I recommend this hotel for summer time

tom brazil

Awful hotel . Bathroom had mold and no shower curtain so the bathroom was always soaking wet . AC didnt work at all yet was still told we had to pay despite reporting it as not working twice. Staff very rude especially the person who i think was the manager and a lot of the rules regarding drinks and food just seem made up on the spot. However the overall hotel is nice the pools are big and the water slides were fun and its in a good location. would not go again though.

Bessie - Vasiliki Broussalis

I take no joy in writing negative reviews about businesses. However, when I am swindled out of hundreds of dollars, I believe I must let other people be aware of my experience. We had a booking at this hotel August 6-8, 2024. I arrived and left the hotel within two hours. Upon arrival, the check-in process was chaotic. There was only one person working at the reception and it was a lot of traffic for one hotel. I witnessed the receptionist charge people for air conditioning, kettle usage etc. I have never experienced this before. We were brought to our room and it was very disappointing. It was dated (which is okay), and not that clean (see pictures of crusty TV remote, ants in room, spider webs on windows etc). The room was hot. The receptionist told me she would return in five minutes to turn on the Ac because they have to turn it on with a key! We waited an hour in the heat. There were other guests enjoying the pool and we could hear them despite closed windows and doors (AC was on at this point). We asked for a room upgrade. We offered to pay. There was no other rooms available. We are business owners so we tried to offer four different solutions to the receptionist but all were rejected. We were told we could not get refunded because the owner who had final say was on vacation, then we were told the accounting department was closed for the day. It was essentially terrible service due to poor management. If you are going to have a single person doing the work, you need to give them some discretion to make decisions. We had the all inclusive package but it was very restrictive in times to consume and items to consume. Too many rules for me. It is either all inclusive or it isnt. Cannot comment on the food as I had none. We were not allowed to check out as we left before the official check out date. This is unheard of to me. No receipts issued, no proof probably to cover themselves and not provide any sort of refund. They kept telling us it is our choice to leave and it was but why can I not have an invoice as proof? We have yet to hear from them in any way but it is fine. That is all you need to know. A business's worth is shown in how it treats clients when there is an issue. The pools looked nice and the location was good. But if a hotel offers bad service and mediocre policies, you should avoid them.

Aneta Karlo

Great location ,nice modern rooms , lovely reception and cleaning staff, shame that restaurant staff and manager ruined all by being miserable not welcome you and rude, all waiters feel like they are working under the manager pressure . Food was ok but not the best sometimes was even cold , lack of entertainment but you are in Malia so you have to go out for it. Big minus for not having any all inclusive cocktails other than wine and beer ,raki(the board with cocktails advertised but not put any price so u think is in all inclusive option but they will charge you ), no soft juices only vender machine with sparkling drinks .

Rūta Padvelskytė

Not what you would expect a 4 star hotel to be like. First of all, the apartment felt like it was just refurbished as it had piles of construction dust in the corner. Walls were empty, old furniture, no bathroom shelves, no shower curtain, no power sockets by the bed. It also smelled like chlorine and bleach so we had to keep the windows open and there was no mosquito mesh. There was also no sound isolation whatsoever so if you’re a light sleeper, you’ll have trouble sleeping as some mornings hotel workers started construction work as early as 7am. There were also no “do not disturb” signs so if you didn’t want your room cleaned you had no choice. The good thing was that apartment was very spacious and had a private balcony with a nice view. Another thing worth mentioning was the dining area. The food wasn’t bad, but there were so many strange made-up rules that made us feel constantly tense. It felt more like an army than a holiday retreat. Also when half-board, you can’t get any drinks or even water with your dinner, only at breakfast. Not a huge loss tho, as all the drinks tasted like chlorine and the coffee was just terrible! However the worst thing was that you could feel and see how tense and stressed all the staff was. There was this one manager who was just walking around and watching everybody work, pointing to an empty dishes and bossing everyone around even though all the staff was working so hard and were so nice and friendly. We hated that our plates were taken away with the last bite, basically while we were still chewing our food but it felt like the staff was pressured to do so by the manager so we didn’t say anything. Overall it was okay for a price we paid as we got a cheap last-minute vacation and we didn’t spend much time in the hotel area anyway, but I would rather choose something different next time. Also, it’s a 4 star hotel, so keep in mind that you’ll have to pay additional 7€ tax per night that becomes a whole 49€ a week. Good things: beautiful surroundings, stunning plants, food variety, tasty ice-cream, friendly staff, good location, nice view, cute cats, quiet in the evening.

Daniel

We booked 1 week vacation here in september 2022 with half board. This is a hotel apartment and the hotel room was very nice, spacious and cleaned daily by staff who provide plenty of towels and do a good job overall. We had a mini fridge in our room and the aircon worked very well. We had a private pool with our room but they also had 2 adult pools plus a kids pool with slides all were great. Hotel was quiet on a night, no noise and well lit. Foods here is okay, standardised buffet but we ate out mostly anyways. All the staff here were friendly and accommodating. It is just a 5 - 10 mins walk to the beach and it's about 15mins to the bus station if wanting to travel to Heraklion and Aghios Nikolaos. There are many supermarkets, restaurants, bars/clubs on the main street, which are open until the early hours of the morning. We had a great time here and would recommend this place to anyone wanting to visit malia and be close to the beach and not far from the nightlife.

Daniel Dušák

Rating: 4,6 stars from 5 We stayed at the resort for a week, we lived in the sun village. The distance from the resort is about 300m, from the beach about 500m. The location led through a small road. Location: Sun Village, perfect for a couple, we were away from the noise of the hotel. It has its own small pool. However, you won't find any bar or food here, you have to go to the hotel for it. Staff: He spoke both English and German, which I found adequate. We had no problem with the staff, I have to highlight the staff at the beach bar, very friendly and prompt. Food: The food menu was varied, the only thing I give negative points to was the lunches/dinners. By the end of the stay, all the food was more salty than needed. The bars by the pool or the beach also had a large selection of alcohol, which was not bad. Beach: It was groomed and nice, the sea was also nice and without garbage. Other: You can play mini golf, rent a car or play beach sports at the hotel. Room in sun village: cleaned every day and very nice room. There is no minibar and the hotel only gives you 2 waters on arrival, then you still have to buy them yourself / or take them from the bar

Robert Hogye

Perfect personell, very nice food and the hotel environment. Need to mention also the animators crew, superb care all the time. Malia is a lovely city, and during the night you have all the entertainemnt you can imagine.

Meo Voronovych

The hotel was good, the room was nice, had everything we needed (safe, hair dryer, nice view), food was very good, drinks - not so much, for all inclusive beer was ok, wine felt watered down and all the soft drinks felt like they were made of syrup. Keep in mind that you would need to buy water for the room, but there were stores outside and a nice supermarket within 20 min walk distance so we didn't mind. The town outside has clubs, restaurants and car rentals, but not much in terms of sightseeing. The beach was nice however there were a few stones in the water so swimming shoes came in handy. The staff was very nice and friendly. Overall we had a great time.

H. B.

Good Drinks and prices Are also ok. We was there for a Week. The service was nice 👍🏻

Luca Ecari

We were in the new ‘bungalow’ side of the complex: really nice and in good standing. The park in the property is amazing and very well tended to. Services are not top notch (especially in terms of friendliness) though if everything works you will probably only meet the waiters at the restaurant. Location is nice, at walking distance from Malia, with a catch regarding the sea: there is a private beach, that is unfortunately very often plagued by myriads of algae due to winds, currents and conformation of the shore which is almost completely covered by rocks. Water is nice when winds and current die down, but it’s usually better a 100 m further from there, with less currents, algae and rocks.

Eva Goedemoed

My partner and I had an amazing stay at Sunset Boutique Hotel and Spa. From the moment we arrived, everything was perfect. The hotel is beautiful, with a peaceful atmosphere that made us feel relaxed right away. The staff were outstanding and went out of their way to make our stay special. One day, when all the pool beds were taken but hardly anyone was around, the staff kindly offered us the lounge beds usually reserved for rooms with private pools. This thoughtful gesture allowed us to enjoy a relaxing day by the pool, and we really appreciated it. Our room was clean and comfortable, and the spa was a great place to relax. Overall, our stay at Sunset Boutique Hotel and Spa was fantastic. The excellent service, lovely surroundings, and little extras made our visit unforgettable. We can't wait to come back!

T L

Pros : I do love the area, bus stop right outside the hotel to take you around Bali €5 euro return. There isn’t much option or choices around the area but it has its potential. The swimming pool is nice, limited space to be warned. The cocktails was 10/10, I really enjoyed it , also you can have Shisha. The view and the hotel is set lovely as you see the mountains 🏔️ etc The area is near the beach 4 min walk, bus ride take you mainly all the main beaches. The hotel is nice, as the area is a good location if you wish for a peaceful holiday trip. Cons: Reception : the lady in the morning she isn’t as friendly, as your facing customers , you will need to knowledge and approach your customer in the correct manner and also how you respond , it is basic knowledge to know these things, specially if your dealing with so many customers. Friendliness and going above and beyond is important. Specially if you’re running a 4 star business. Advice: I hope they will improve little things as the hotel is good location and could have room of improvements. Not a bad stay but little errors could be fix, which can be resolved easily. Thank you and good luck.

Neal Smith

We have stayed at this hotel many times and always find the staff helpful and friendly. The rooms are great with a lovely view of the mountains. A few minutes walk to one of the many nearby beaches makes it ideal. The bar is well set up with brilliant cocktails. Another superb holiday. Thanks 😊

Shauna DeHora

My friend and I stayed in the sunset hotel for 10days! We were overwhelmed with how beautiful the hotel itself was! Our swim up room was gorgeous and the staff were extremely helpful, friendly and welcoming! Stella the receptionist was so delightful we always had lovely chats with her throughout our stay! She made sure we were happy and had everything we needed any time we saw her! Alexandra who worked at the bar and restaurant was the most lovely girl! She also made the best cocktails I have ever had! We ended up going for drinks with her on our last night because we were going to miss her so much! The hotel, staff and location is amazing and we will definitely be back!

Joris

Superior hotel, amazing staff. The rooms were clean and modern, the overall cleanliness of the hotel is very good. Lots of paces to hang out and relax with a cocktail. The staff will do anything to make your stay as relaxed as possible. The breakfast is good, the included buffet is OK. Will return sometime for sure!