4 Star Crete Holidays

Gemma Louise

Stayed here in June. Studio had a shop like shutter. Buffet food was extremely cheap, however I enjoyed the Greek dishes. The location wasn’t great, area was rather run down. Staff were very friendly and it was great there were two pools with comfy sun loungers.

Sergei Dutkin

The hotel is 4 stars, but it will barely reach 3. When you enter the hotel, prepare money because they will ask you for a deposit for towels and when you leave, they will not return it, they will say that it was a tax. The room is just white walls and a bed without any interior, like in a cheap motel. The air conditioner blows directly on the bed, so you will be blown with cold air every night, or sleep in the heat 👍. There are not enough sockets in the room, so you can only charge 1 device at night. The door - the window faces the road, and all passers-by will see you making love, there are metal blinds like in kiosks and stores and after they close you are like in a cave. When I asked to change the room, they said there are no free places. Regarding the pool, it is very dirty with half-dissolved tiles along the edges. There are no additional swimming equipment, there are few sun loungers, sometimes there are not enough. in the canteen the food is monotonous with an incomprehensible system, coffee only in the morning and even then it happened in the mornings that there was not enough of it, you had to wait until they changed the vat with coffee, sweets only at lunch and dinner, so you will not be able to drink coffee or tea with sweets. in the lounge there is billiards but it is paid, there is air hockey but it is broken, you will only be able to play ping pong near the fence and if the ball flies out of the fence onto the road and you will have to constantly run after it going around the whole hotel. when checking out, in order to weigh 1 suitcase you need to pay 1 euro. about the Internet, there is free in the lounge but with such speed you will not even be able to check your mail, you will have to buy it for 20 € per week. and it is not much better, I was not able to watch a movie. of the advantages I can note that the room was cleaned every day and not bad, the staff was always friendly and smiling.

Dymphna Fox

A fabulous place to stay. Excellent facilities, food and service was impeccable. I had a beautiful birthday and we also celebrated our 30th wedding anniversary. Nothing was too much trouble. The staff were amazing.

Arnaud Noël

Beautiful vacation for our family (2 adults and a 6-year-old girl). Lovely rooms (suite), stunning pool, super friendly staff, very clean, and the owner ensures discipline is maintained in the establishment. The food is buffet-style, and there’s always something to find (we’re not picky when on vacation). Of course, this remains a destination for young people, and the music from nearby nightclubs (3-4 km away) plays until 6 AM, but with the windows closed, we didn’t hear anything. The beach is a 10-minute walk away (make sure to turn right, then directly left at the T-junction below the street, and don’t go left), though access isn’t so straightforward because there’s no sidewalk and the cars drive pretty fast. Thanks to everyone for this beautiful vacation.

clara gaynor

Stayed here for a week the service was amazing they left us food in our room when we got in late our first night. All the bartenders were so lovely and very chatty, the waiters in the restaurant were very efficient, the chefs cooked amazing food every night. They had a good selection of food for every course and themed buffet nights a couple of times throughout the week. There was live music last night which was incredible, the staff got everybody up dancing and having so much fun. The pool there is very clean and very refreshing. The location is perfect as it is half way to the beach and strip yet still close to the old town too. The rooms were perfect and the cleaners did an excellent job. Alex at reception was exceptional and so accommodating, we spoke to the manager at one point and he allowed us to keep using the all inclusive facilities throughout our last day as we had a late flight. There were a couple of rowdy English boys being stupid and acting like eejit an and being too drunk but the staff handled them perfectly and didn’t allow them to ruin any bodies holiday. All in all and absolutely impeccable hotel, could not recommend them enough.

Abbie Edwards

Absolutely beautiful trip! We went for a week 23rd Sept- 1st October and had the most amazing time. The scenery is beautiful, 3 pools as well as the stunning beach area. There is plenty of sun beds at all pools. The views are amazing. The staff are all so happy and lovely can not do enough for you. The rooms were spacious, I do agree with some of the reviews that the bathrooms could do with a slight update. The cleaners came everyday and cleaned our room and gave us fresh bedding, even noticed how we were changing the bedding for our comfort and started doing so, lovely little touches. The resort was lovely, the food was great quality. The resort is far from the airport but if you want a lovely relaxing break it’s a great spot!

Tommaso Virgili

I should have written this review long ago, as I stayed in the hotel in August 2023. My bad for not doing so but I think it's still due. I was initially sceptic due to the abysmal reviews on Booking, but still decided to give it a try due to the crazy low price and, above all, the fantastic position. It was beyond my expectations. Of course, you can't expect a Maldivian resort, but it would be ridiculous to do so for about 50 € /person per night, all inclusive, in high season. I can't even start to describe how magnificent the landscape and the sea are, or the fact of sunbathing on the cliffs almost alone, the swimming pool from which you dominate the cost and the promenade in the mountains above. Even the food was fine, while the only *very* bad thing was the house wine included in the all inclusive.The quality/price ratio is incredibly good - our bedroom even had a great view on the sea. I would go there again and I would recommend it!

Benny Kedem

High expectations and a big disappointment accordingly: Looking at Google maps, this site seemed to be very attractive: A quite sea lagoon, swimming pools, great sea view. Arriving there, we found out that the place was new some 40 years ago, and never renovated since then. There is no WIFI at the rooms, only in the reception, some 150 meters away. Pool bathing towels are provided only if one pays (that was the only place that demanded payment for towels) and the four pools are all useless salty sea water pools, that are horrible for swimming. The stinginess of the owners of this place (I avoid calling this “hotel”, it is rather an old-fashioned bungalow village) is remarkable. There are much better hotels for smaller price, beware!

Love

We stayed at Calypso Hotel for 1 night at June. The location is incredible and the people that work there very friendly and willing to help! The owner as well is very kind! The options for food were many and the room we stayed was very nice and satisfying. The place has everything you need, so it's ideal for a family with kids, as well as for a couple! We will go again for sure! Thank you for everything! 5/5! Nadia and Nikos

Irina's WildFit Life

First room stank badly of mold and was dirty from walls/windowsills etc falling apart). Second room was much better. Food (breakfast) is very poor. Lots of variety, but very cheap, bad quality. Internet lousy. Entire property very dated, neglected, dirty, in bad shape and broken. Pool makes you scared you’ll catch something. Same with lounges. “Beach” is two metal ladders into a narrow sea entry between the cliffs. Oh, and they charge you 7 EUR something tax on top of everything. In all of Greece I’ve never paid that much. Some staff really unfreindly. Definitely not recommended.

erika basha

I went to this hotel with my mom a few years ago but i only have good things to say! The first positive thing was that me and my mom arrived very late (11pm) from the airport, and the hotel staff had made us a plate with food to eat, which was extremely nice. The position of the hotel is great, very close to the beach. The staff of the hotel was very friendly and available, they helped us with every request! The building was very beautiful and well organised, with beautiful pools and a spa. We had an amazing stay and we highly reccomend this hotel.

Deborah Barnett

The hotel was ok rooms cleaned daily. No issues with cats in the outside eating areas only ever one cat . Always on the floor never tables or chairs. Usual holiday resort only shops and bars locally. Only let down was the food in the restaurant was only just aired never hot . What makes this hotel is the staff they work such long hours but are always very pleasant. Michael the restaurant manger is a very caring man went to the reception and came back to me with mosquito plug in for me after I had shown him the bites . And he even came to reception to say goodbye on the day we were going home. Really relaxing hotel so would recommend and I would definitely visit again

Miłosz Miloo

I regret to say that my experience at this hotel was highly disappointing. Despite the advertised beach access, there was no direct access to the beach, which was one of the main reasons we chose this property. The service in the restaurant was also far below expectations – the waitstaff were unfriendly and unaccommodating, which made dining there an unpleasant experience. To make matters worse, the rooms were infested with cockroaches, making our stay extremely uncomfortable and unhygienic. Adding to the frustration, when we arrived, we discovered that the hotel had overbooked and there was no available room, even though we had prepaid for our stay. The lack of organization and accountability was shocking. I cannot recommend this hotel to anyone and sincerely hope they address these serious issues for future guests.

Francisco Oliveira

I had a very disappointing experience at Castello Village Resort, and I feel it's important to share it with future guests. Here are the main issues I encountered during my stay: 1. For the first three days, the beds were made, but after that, the sheets were just left on top of the bed, and we had to make them ourselves. I've never seen this in any hotel, especially one rated as 4 stars. 2. The room door didn't feel secure. It wasn’t an exterior door, and there was a gap through which you could see inside the room. I didn’t feel comfortable leaving my valuables there. 3. The buffet was very basic and disappointing, especially in a country known for its great food. To make matters worse, the fruit served was canned. 4. The bathtub didn't seal properly, which caused water to flood the bathroom floor every time we used it. On top of that, the faucet kept leaking, making the situation even more unpleasant. 5. The hotel staff showed little interest in resolving issues. When we complained about the unmade beds, they said they would send someone, but no one ever came. 6. Drinks at dinner only arrived when we were almost done eating, which ruined the dining experience. 7. The rooms did not match the pictures on the website. The difference was significant, which makes me question how this hotel is rated 4 stars. In conclusion, I cannot recommend this hotel. The experience was far below what I expected, and it doesn't live up to its advertised rating.

Karen Stewart

Most staff were friendly, room was clean, good location. Only complaint was enquired at reception if we could keep our room on the next day as our flight was late evening and we would have to vacate our room at 11am, we were told by the lady at reception that the hotel was fully booked but we could use the shower at the pool and communal toilets, this did not appeal to us so we went on booking. com to book an alternative hotel for the day when to our astonishment Castello village resort were advertising rooms available. We booked a room and went back to reception to let the lady know rooms were available and no explanation or apology was given to us. We will not be back.

Helen Griggs

Good hotel close to the centre of Hersonissos but in a quiet location slightly up the hill. Beware, though, if you book through a holiday company transfer as coach transfers cannot manage the narrow street so you have to walk up the hill with your luggage unless you pay for a taxi transfer instead. It’s not that far but is a bit of a pain. Clean rooms with a kettle and tea bags but milk not provided. Has a fridge in every room. The bathroom is small and there are no pegs to hang clothes on and no shelving but there is a cupboard under the sink. The shower is pretty small too but is powerful and has plenty of hot water. 2 good pools for leisure swimming. The restaurant is on the top floor with nice views over the rooftops towards the sea and the inclusive food was good if slightly repetitive but the inclusive wine wasn’t that nice. On tap beer was fine. The staff were lovely and very helpful, particularly Christian at reception. A decent hotel to stay in for a quiet holiday without children.

Tomasz Obuchowski

Been there for 12 nights and we was completely disappointed as this hotel have 4 stars. Rooms are small and have very small bathroom. You can't fit in shower and curtain was always sticking to the body (shower is around 50cm x 70cm) . Rooms wasn't cleaned as they only made beds and sometimes changed towels but sometimes we found our towels on the floor in the corner of the room and no new ones replaced, sometimes when they was replacing towels some of them was missing. They never even bother to replenish coffee, tea, sugar or toilet paper. Never cleaned floor, toilet mirror or shower. Ants was every day in bathroom and sometimes cockroach visited us too. Food was very basic and sometimes struggled to find something to eat.

Isabella Csori

Hi! Me and my partner stayed here from 14th-22nd October 2024, we have had a great time! Not sure why there are bad reviews! When we arrived at 2am we were handed a bottle of water and they took us to the restaurant where they had food left for us! Never had this before in a hotel and it was much much appreciated! The hotel has 2 pools which are very clean, the restaurant is great, great food very fresh also! It’s on the 4th floor which has some great views! Especially when you’re eating it’s lovely, the rooms are very clean and very modern , the beds are super comfy! And the pillows are even great, the hotel is very clean, staff are lovely and welcoming. Bar is open from 10am-11pm, good drinks on offer you do have to pay more to have special all inclusive drinks such as cocktails and it’s 14€ a day to upgrade, hotel is great would definitely come back, it’s in a lovely area full of lots to do and it’s lovely and quiet so easy to relax, I would definitely come back! Please ignore the bad reviews people are very fussy. If I had to be very picky and say something I wasn’t keen on it would be that they don’t have Coca Cola on tap it’s more soda water which isn’t the nicest, but we stuck to fanta orange which was great!

Martyna Ch

Wouldn’t say it’s a 4-star hotel. Room was fine when we arrived, but wasn’t cleaned afterwards. The food (especially meat) looked very suspicious, so I tried to eat the most fresh of it all and despite that I got food poisoning on the last day. From what I know I was not the only one.

David Grimmett

We booked this hotel through Jet2, and it was advertised as a 4-star. However, I don't think this is a 4-star. When you are dropped off, you are told the coach cannot get directly to the front of the hotel, so you are dropped off on the main road and have to walk to the hotel. It's not far, but it can be a little confusing as a new arrival (the rep gave us a little map, which helped). When we arrived late, we were given access to the restaurant, and a pre-made meal was available with access to self-serve wine, beer, and soft and hot drinks. This was very welcomed, and the night manager was very attentive. We paid 49 euros (for two people) in hotel tax, which wasn't explained by Jet2, but I knew about it from friends, and it is based on the star rating per person per night. The hotel, in general, is very clean, but our room was very small, and the balcony wasn't really big enough for two people to comfortably sit. The bathroom was tiny, and the toilet required us to sit at an angle. The shower was small, and the curtain constantly clung to you, requiring towels to be put down on the floor. There were plenty of towels, a safe and a kettle (in the wardrobe!) There were some tes bags but no coffee and no milk. A small fridge was also in the wardrobe under the shelf with the kettle. There was no iron or ironing board, but we got one from reception for free. There was a very good AC unit in the room with a remote, and as advised by staff, it didn't work if the patio doors were open (which is good as AC needs to be in a sealed room). There was a large smart TV on the wall with a few basic English-speaking channels, mostly news, but there was a facility to stream from a tablet/phone through the hotel wi-fi, which was very fast and reliable. We stayed in October, so I dare say that entertainment might have been better in the main season, but there was no entertainment other than a saxophone player on the third night. The only areas for drinks and food were the restaurant on the top floor, which only had specific opening hours, and the small pool bar, which didn't have many snacks other than a few dry goods and some ice cream. The all-inclusive drinks were basic, the spirits were local and not very good, and the cocktails were very sweet, but the beer was good. Most people who sat at the pool bar were making their entertainment, such as playing cards or playing pool on the dated and not very well-lit pool table, which I think charged 2 euros to use. There was some music piped, but it was quiet and not very contemporary - more like lift music. The restaurant was on the 4th floor, and there were stairs and a lift, but the lift was small, and its priority settings were a little off (e.g. you got in and pressed four, but it went to ground because someone had pressed the button). The food in the restaurant was not 4-star. The set-up was more like a canteen. There was plenty of food, and it was hot, but it was very repetitive, not indicative of local foods and the desserts were frozen, sometimes not having been thawed out properly. The food was OK - not brilliant - I have stayed in 4-star hotels, and the food has been amazing. Not here, unfortunately. We felt the need to eat out numerous times to get a taste of traditional cuisine. At no time were any of our room supplies filled by service staff. We had to purchase tea, coffee and milk from the local supermarket. We even had to purchase alcohol because the choice on site was so poor unless you paid a premium to upgrade to all-inclusive plus (which was extortionate, in my opinion). Service was ok, but one day, they didn't make our beds, they just left folded sheets for us to do. No water fill-ups in the fridge - we had to buy our own water. In conclusion, I have stayed in amazing 4-star hotels, and unfortunately, City Green is not one of them. If they said three stars, they could just about get away with that, but I have stayed in better Premier Inns in the UK. I loved Crete and the location is brilliant, but I wouldn't stay at City Green again.

Marek Zbróg

Great Holiday. The crew are very helpful and friendly. Food is delicious. Nice big room. I am very happy for this vacation. Good localization , close and simple way to sea and supermarket. All the best!

Aiku T6mme

We 100% recommend this place. Food is delicious, rooms are clean, staff is very friendly and you can ask for anything you need. They working together with car rental company and its very easy to get like new car with full insurance and your don’t need to worry about anything just enjoy your vacation.

koby michaeli

We enjoyed our visit here and definitely will come back. 1. The room was very clean,nice and comfortable 2. The reception, Mr. Okba, professional and know many helpful things and tips. Always with smile and ready to help anytime. 3. The chef, Dimitri, is very good cook especially delicious desserts and he cares about everything, dedicated all the time. We had varsity and good food every day. 4. The owner, Katherina, is simply fantastic. Always helps, Always with a smile. Thank to her we had excellent deal renting a car from Motor club. 5. The location is excellent and near everything you need. Good swimming pool. Manolis and The rest of the stuff always very nice and ready to help us. Thank you all and see you soon.

Jūratė Lekavičienė

The best of the best recommendations! The staff is professional and friendly, super kind people :) The room was spacious and very cosy! The food absolutely delicious 👌🤤Inlove with this place and people. Great and unforgettable expierence🙏 Huge thanks to this hotel for everything, especially for the vibe they created ❤️🌊

Aleksander Ch.

To be honest I don't know where are those four stars coming, it's barely three. The place definitely has potential, quite close to the beach, shops and car rentals. We booked two studios and when arrived we got only one apartment. The guy at the reception told us we should relax. Only after two days another apartment was provided. The dinners were OK, although breakfasts were terrible. Wifi very limited and available around the reception. It's hard to tell weather and how often the rooms were cleaned. Pool was fine. A lot of mosquitos, you will see them on the walls, ceilings etc. The light in the rooms was very weak and uncomfortable. To sum it up, I don't really understand why people rate it with 5 stars, there is a lot to improve. Things as WIFI are really easy and not expensive to upgrade. Seems like there is no will to do that. Do a good research before you decide to book this place. I do not recommend.

Jordan Dowling

Super nice hotel. Everything is all inclusive breakfast, lunch and dinner. The bar was great, staff are super nice. Fantastic location even with my mobility issues it's an okay walk. When we come back to Greece most likely going to come back here and get a car next time to travel the island.

Laura Zeibote

Thank you for a great vacation! We really enjoyed our time in Crete. The hotel is located in a very good place to enjoy and observe nature. Easy access from the airport via public transport (stop #25 but no worries they will let you know where to get out). Their bus lines are very organized and comfortable. The hotel and rooms are clean, the staff is very responsive, smiling and friendly. The food is varied and very tasty. A short walk away is the charming town of Stalida on one side (beautiful sea road to it) and Hersonissos on the other. The hotel has a very good car rental service, which we also used. We have been there 3 times.

Evi Mavrogiannaki

Fantastic view Fantastic people . My greetings and warm wishes to George who works at the service. It doesn't matter about rooms. It matters that you have a wide view at the sea It really relaxes you. It opens your mind It also matters the caring staff. I want to come here again. ❤️❤️❤️❤️

Andrew Pd

The view for the sea-side rooms is breathtaking. At first we thought that climbing all the stairs is going to be a problem but we got used to it fairly quick. Food was very varied so we could always find something good to eat. Open bar was also great and the staff very friendly. The room was very clean however, the room smelled a bit funny and there was also a smell coming from the bathroom drain. The smells persisted throughout the stay despite constantly having the windows open but the good parts mentioned above compensated for the disconfort.

Konrad Poniatowski

The food is terrible, the drinks are poor, and while the canteen service is okay, the food is really bad. The bartender is unprofessional, and the security guard is often drunk, yelling loudly in the hallway. Additionally, the drunk security guard physically attacked me when I walked past and insulted me in Greek.

Adrian Smoliński

Rooms are clean, and not too small, but are not equipped with fresh water, kettle, tea, coffee. Staff is nice and in most cases speak English. I have objections to the meals. Diversity is fine, but it looks, like cooks have no idea how to use spices. For example, if meal has 3 different kind of fishes, you may be sure, that at least 2 of them will have no taste. The same with chicken meat. I recommend pork.

Ryan Stevens

Me and my wife stayed here for our honeymoon for 10 days and it was great! Lovely friendly staff and a great location, big swimming pool and a good choice of activities. Food was also good and my wife took a particular liking to the rustic sausages at breakfast. We both enjoyed our stay very much and would recommend.

Samson Uridia

Food and drinks are disastrous. I am trying to survive. Dear hotel manager it is much better to have less food and drinks and to deliver more high quality food and drinks. If you would like to loose the taste for food and drinks you are most welcomed to visit this hotel.

Andrea Watson

I certainly wouldn’t say it’s a 4* hotel. 3 at the most. I think it’s very basic and could do with being pulled down and re built. The swimming pool is of a decent size. No kids pool. We was here just 4nts as a last minute little break. If it was my main holiday of the year, I would be checking out and finding a nicer hotel that’s for sure. It’s not at all suitable for people with mobility issues.

Patryk Peters

My stay at this hotel was exceptional, marking it as one of the best I have ever visited. The prime location, just a three-minute walk from the beach, offered unparalleled convenience and stunning views. The hotel's interior design is truly impressive. Each meal served was delicious, I remained full throughout the day. A heartfelt thank you to the dedicated kitchen staff for their culinary excellence. The hotel's relaxing areas, refreshing poolside environment, and vibrant pool parties created a perfect balance of relaxation and entertainment. The pool bar, offering a wide selection of fantastic drinks, added to the overall enjoyable experience. In summary, my seven-day stay was nothing short of amazing. I look forward to returning soon. Thank you for an unforgettable experience.

Edgar Ebue

We spent 4 nights and 5 days in this hotel and we had a nice time all along. The food and wine were good and we enjoyed our all inclusive stay. Friendly staff, special mention to Elias and Ivan.The room is clean and tidied every day. The beach is just right in front of the hotel and there are sun loungers for Diogenis hotel customer. We truly enjoyed the Greek night with Fireworks and the Lively Live song night. We danced the night away on the latter. We will come back again here for sure. Highly recommended.

Kim Taylor Cardoso Alvaro

OMG this is the best place I have stayed in a long time. On Check in the staff were so helpful and friendly. The bar staff were always there with a smile on their face and a drink in hand. The chef Ilias an absolute diamond producing an outstanding selection of variety and quality food on the all inclusive menu. The Al la Carte menu is a must. We had prawns, fish and squid that was cooked and tasted to perfection. The waiter Ivan is amazing always working with a smile no matter how busy he was. The accommodation was nice and well equipped with an on-site pool. Just across the road was the beach where we spent everyday unless we were out on an excursion. This hotel can arrange tours and car hire. I don’t usually go back to a place I have been but I will definitely be coming back here. Thank you for an exceptional holiday! Loved it

jolene chambers

Staying at this amazing place. The level of care and attention they make you feel like family. Entertainment is superb especially the singer Stella wow what a voice.. Bar staff and reception makes it feel so welcoming. And not forgetting Ilias he is an asset to the hotel. Plus he is a top tier chef. Highly recommend for a relaxing and enjoyable holiday.

Lewis Meredith

Myself and my partner are having such an amazing time together here. All the staff are so helpful and pleasant. They literally have gone the extra mile to make us feel special. The food here is of a high standard and there is so much choice. There is always fresh fruit and chilled water by the bar and snacks throughout the day which I feel is a nice little extra. At meal times you are literally spoilt for choice. We came here for the Greek food and we haven't been disappointed. The entertainment here is such an experience. I have never seen so many happy faces in one room. When I say they go the extra mile they even had fireworks whilst the music was playing and Greek dancers. I highly recommend this hotel. We really don't want to go home and we will definitely be coming cack.

Inna Vinskiy

The staff was so nice and friendly that it made us feel like home away from home. They not only provided exceptional services, they also provided unbelievable EXPERIENCE . Absolutely recommend visiting Hotel Diogenis Blue Palace and getting a big chunk of Greek culture that will stay in your mind forever.

Rocco Winton

My partner and I have came away from the hotel experience feeling conned, I wish we had done some more research before booking, yes, some images of the hotel online look great but what you need to understand is the hotel is very big has an old part and ALONG THE ROAD has a sister hotel of the same name!! So you’re booking under the assumption that you’re getting a lovely room but when you arrive exhausted in the middle of the night you’re (quite literally) lead up the garden path to the most dated duplicated room you’ve ever seen…. It was so bad it was comical! We went back to the reception to complain (we had also paid for a superior suite) we were told to come back to reception the next morning to speak to the manager who eventually agreed to move us to a different room. When we spoke to other guests who had the same experience it would appear that complaining works because they will move you when pushed! Just don’t settle! Too much of a headache to ever contemplate going back but the island is beautiful!

Rupert Willis

Had a great week at St Constantin. Room with a swim up terrace was amazing with great air con and very clean! Loved the shower and will miss it! Food was ok to good. Lots of choice but let down on quality occasionally. Drink was ok. Local beer was nice but the wines not so great. Lots of single use plastic and paper which I didn’t like and would have liked dedicated recycling facilities or use of reusable cups and plates. Staff were amazing from the receptionists to the restaurant waiters, cleaners and the repair men. So friendly and they couldn’t do more to make sure you had a good time. Pools were clean and there were a number of them so never felt busy. Nice beaches within a few meters of the entrance with some nice snorkelling. Lots of local bars and restaurants within a short walk. Hope to visit again soon!

Marian Andrei Orban

Sure! Here's how you can structure your review in English, covering both the negative and positive aspects: --- **Negative Aspects:** Firstly, the food was quite disappointing. It was nearly the same every day, with very minimal changes from one day to the next. In fact, 90% of the food was identical, even for breakfast, which was exactly the same throughout the entire week we stayed. On top of that, the taste of the food was not great; it felt like cafeteria food, made from the cheapest ingredients. In the snack bar and kids' food section, everything seemed to be made from frozen food, which isn't very healthy, especially for children. Another downside was the ice cream. It was only available during the main meals, while in most all-inclusive resorts, you can usually find it at the snack bar as well, which is important considering the high temperatures when you need something to cool down. The beer was okay, but the soft drinks tasted strange due to the tap water used. The alcoholic beverages and cocktails were clearly made from the cheapest spirits, and it was noticeable. A major disadvantage was that you had to pay extra for Wi-Fi and for access to the safe, and these charges were on a per-day basis. Accessibility was also a concern. If you're traveling with a young child or someone with disabilities, the access ramps are very difficult to use. There were only two water slides, and they operated for just three hours a day—two hours from 11 AM to 1 PM and one hour from 5 PM to 6 PM. Regarding room access, they only provide one key card, and if you need a second one, you have to pay for it. The entertainment was heavily geared towards French speakers, which was a big disadvantage for non-French speakers. Moreover, there seemed to be a distinction between guests, as French guests had different colored wristbands, which felt like a form of segregation. On the day of departure, they cut off our wristbands and restricted our access to the main meals, allowing only access to the snack bar. Additionally, both the hotel reception and the restaurant where we had our meals were unbearably hot, as the air conditioning was not functioning. **Positive Aspects:** The only good things I can mention are related to the accommodation itself. The room conditions were decent, and while the cleanliness wasn't the best, it wasn't terrible either. The main issue seemed to be that the hotel was understaffed, and they couldn't keep up with the demand.

Jiří Cejnar

Nice hotel on big area. Feels like a small town. Very friendly staff, very good food, very good service overall. Great location. 100% recommend.

Katrina bartos

Room which we paid for was superior but didnt match the expectation ( old, outdated, aircon not very good, we had to buy fan as well to survive until aircon cooled our room which was very late night/early morning). The resort is building by building not much greenery or garden..People at the reception, not very friendly in our case nor unfriendly just not smiley not very chatty we are used to different treating upon arrival. Entertaining ok. Food very good, choice and quality too. Beach is close, very nice. We stayed here mid june so it wasnt full, I wouldnt go there main season, must be packed by the pools, in restaurant...

Neil Horne

We stayed here for a week at the back end of the season. I have no complaints about my stay and would visit again. There is a good choice of food in the restaurant, which has indoor and outdoor seating. The staff are very good and the Hotel has a good standard of cleanliness. The rooms have air-conditioning and comfortable beds. My only criticism is the rooms could do with a bit of updating. You need to bring your own shower gel and shampoo. There are a couple of pools, with a separate one for the children. We had entertainment most nights, but this was probably due to being at the end of the season. There is a bus stop outside the Hotel, and it's only a few minutes walk to some very nice beaches, surrounded by a good selection of bars and restaurants.

Lloydツ Whitehead

As a family of 5 we really enjoyed our stay here. We stayed 19th October for 1 week. The hotel accommodations are a mixture of old and new, we stayed in the old part but the room was fine and spacious. The room was cleaned and beds changed everyday. The hotel staff are brilliant throughout. We used the kids area pool everyday although there is a much quieter pool at the top for mainly adults chilling out. The food was good in the restaurant and the self serve beer and soft drinks were good. The location is great just a short walk from the beach. You have to go under a small subway and then down a bit of dusty back alley through some buildings to access the beach where there is a ton of shops and restaurants. Visit romantic corner for good food and views. The hotel could do with some tweaks here and there but overall we enjoyed are stay and would return!

Gordon Campbell

We stayed here for a week and had a great time. The main pool was not too busy throughout the day, though the 'adult pool' was very busy every day and was not exclusive to adults as advertised, as it regularly had full families around the area with young children. There was also daily pool activities such as aqua aerobics and water zumba. The food here was always nice and there was plenty of options during meal times with food being served at the pool side too Throughout the day. The staff were all really nice and very friendly. We all had a great time. The bar in the evening was also really busy during the main hours, with some entertainment too. Overall, I'd really recommend a stay here and would definitely return again.

Sandra Mehmedovic

great hotel! I was there for 7 days. clean room, cleaned every day. the downside was that there was no shampoo or shower gel in the bathroom. food very good! in the future there could be more options for people with allergies. Great activities in the evening and during the day! very nice service, I have never met such nice people! I will come back again :)

Gareth Hurst

Had a great stay here after a bumpy start. Good size room, friendly staff, good food at the all inclusive. Kids pool and quiet pool, animation team are good. Only quibbles are the use of plastic water cooler style cups around the pool which aren't good for the environment; they should use plastic beakers instead. Quality of sunbeds around the kids/activity pool is far inferior to those around the quiet pool (quiet pool is really nice). Quite a few wasps around the self service drink machines. Would stay again if in the area.

Ian Wilson

The all inclusive side let's this place down. Poor food selection, usually pretty cold. No snack options during the day, and drinks at the bar made with local spirits and vile soft drinks. Beer is also very poor (tasted like it was watered down) it's a shame as the hotel and staff were really good otherwise. They try to scam you for the 20€ safe, but tell them you don't want it and they're fine.

Alex Harris

Lovely place that is being refurbished during the off season. The ones have that been complete already look amazing. The location was 5 star, 1 minute walk to the stip and shops, which were fantastic. The beach was beautiful and only a minute walk also. The hotel manager was so so helpful, count do enough. Once you get past George's hard exterior he is a gentleman. The bar staff were one of a kind, Michael and Anna, thank you so much.

Petr Minarčík

Smaller city hotel one street from the beach. The rooms are small but functional. Those on the 2nd and 4th floors are original, the others after reconstruction. The restaurant is smaller but nice. The food is very tasty, however, compared to other 4* hotels, the selection is quite limited. The hotel pool is large enough, there are plenty of sunbeds. There is also a decent amount of seats under the beautiful bar pergola. All the staff are very nice and hard working. The bar staff, Anna and her colleague are very helpful and smiling despite working basically non-stop. Overall, I rate the stay positively, although 4* mainly corresponds to the amount of the tourist tax. After all, even in Google maps, the hotel is marked as 3*.

Jennifer Stratford

Amazing location! Close to the main strip and touristy places. On checking in be prepared to fill in forms and pay the tourist levy in cash. The room safe cost €20 and is included in the levy, FYI. This 3 star hotel has everything you need to have a great holiday. Food is varied daily and we always found something to eat. We're not fussy eaters. Drinks are bog standard. Hubby enjoyed the beer. Pool bar servers are very pleasant and always smiling. Strict rules to be adhered to at the hotel which was fine. Pool closes at 6pm. Entertainment on Mondays and Thursdays. Nothing for young kids to do, but was fine for us as we were 6 adults. Stayed in the sister hotel rooms, Cleopatra, were cleaned daily and very comfortable. No TV, but no issues as we were out and about mostly. Bottom line is if you are kind to the staff, they are kind in return and visa versa. Overall great cheap holiday.

Dom Crowther

I genuinely don't know where to even begin with how bad our stay was. This is without a doubt the worst hotel I've ever been too. To begin with we were waiting 40 minutes to check in, and then charged 55 Euros in Cash (This was approaching 12am) to get access to the room, the receptionist tried to only give me 1 euro back in change (rather than 15). We paid extra for a supreme room, and had a terrible view of a wall, and a roof. The room smelt of sewerage, I could hear the dodgy pipes, there were also black stains on the walls, and the AC was loud. The food was awful, and often the Evening meal was just the heated up leftovers of lunch. I have also never had to queue for an all inclusive meal, the hotel takes on too many guests for what it can accommodate. The Bar Staff are beyond rude, having a tantrum when asked for drinks because I interrupted their conversations with their friends, throwing drinks down half fill. Very limited options. They have without a doubt hired a professional photographer when it comes to the photos, it does not look like this. The ONLY positive was the location. it is a minute away from the Beach, and the only reason this holiday was REMOTELY positive, was that we could spend as much time away from the hotel as possible. I've never had a holiday before where I wished I would have stayed at home. What a complete waste of money, time and an experience. Save your money. Do not come here. You will regret it.

Emmanouil Koukoulakis

Great Stay, I recently stayed at this hotel for six days and had an excellent experience. The staff was incredibly welcoming and always willing to help, ensuring I had everything I needed. The room was clean, spacious, and had a stunning view of the surroundings. I particularly enjoyed the amenities, such as the pool and on-site dining options, which added to the relaxing atmosphere. The hotel's location was perfect, allowing easy access to local attractions and the beach. Overall, a wonderful stay—highly recommend!

Kryštof H.

Everything was perfect, a lot of food, always fresh and well prepared. The staff was kind and helpful. The locality was good, the town of Malia is approximately 25 mins walking. Nice and clean rooms. The director is looking after the whole hotel and asks the guests whether they’re happy, it seems like he cares about the hotel. He has given us a bottle of wine as gift. I definitely recommend this place!!

Valērija Belova

This is one of the worst vacations in my life! If you are planning to go as a young couple to this hotel because you were told that this hotel is for young people, then this is a complete lie! I recommend you look at other options, CANCEL YOUR BOOKING HERE, THIS IS A TERRIBLE HOTEL!!! The first thing that started our trip was the first impression of the hotel, it was pleasant, but then .... I would like to draw your attention to the fact that our room (117) only works with a key, initially, this did not seem like a problem, since not all rooms have contactless access cards, but in other rooms, cards work, unfortunately, during the whole week, our lock jammed approximately every day and did not want to either open or close, you will see a photo of the condition of the lock below. Let's continue further, when you enter the room you will feel a sharp smell of chlorine, it will last for about 2 days, but it is not as bad as what happens in the bed, THERE ARE BED BUGS IN THE BED, unfortunately, after this vacation you will need to go to a dermatologist, because my whole body is in vinegar from bedbugs, we told the owner of the hotel about this, but there was no reaction, the bugs continued to bite us. The food is terrible, the food at the bar near the pool is terrible, also in the "restaurant" the food is constantly repeated, and not all of it is fit for consumption, after eating in this place there were problems with constipation, if you are from CIVILIZED Europe, then you will only like Balagneze, everything else will poison you. I would also like to note that there is an unpleasant man in the "restaurant" all the time, he is probably some kind of manager, and God forbid you would want to take something to your room, you will be yelled at and humiliated, because despite the situation, food and DRINKS cannot be taken to your room, yes, of course, each place has its own rules, but unfortunately only we witnessed injustice, because OTHER GUESTS WERE ALLOWED TO TAKE FOOD AND DRINKS TO THEIR ROOM WITHOUT PERMISSION. There are a LOT of pensioners in the hotel, there is NO entertainment, for the whole week there was only a disco from the 80s, nothing else.A nice bonus, if YOU catch an allergy in this FOUR STAR hotel, all that you will be offered at the reception is tablets for a headache and a bandage. Therefore, take a FULL first aid kit with you, and yes, if you feel bad, the hotel doctor only works on weekdays, so try not to die on the weekend. The only person I want to thank is the bartender Georg, run away from there, you are the best employee, your cocktails are wonderful. By the way, regarding alcohol, all the alcohol in the hotel is not real, but captive, it tastes terrible. Regarding cleaning - the room is cleaned not just badly, but terribly, in our room there were 2 bathrooms, until we complained at the reception (3-4 days after check-in) one of the bathrooms was not cleaned. There are HUGE SANITATION PROBLEMS in this department, the room stinks of sewage, the pipes are leaking!!!! I do not recommend it, I will definitely write an article for the news portal and also give full feedback to the travel agent, RUN, DO NOT GO HERE, NEVER!!!!!! CANCEL YOUR BOOKING AND REST IN ANOTHER HOTEL WHERE THE STAFF IS KINDER!!!!!!!! -100/10 I WILL NEVER RECOMMEND THIS PLACE!!!!!Don't stay at this hotel, never in your life!Also the plumbing works terribly, the taps LEAK, the toilets also leak, there is black mold or rust everywhere in the bathroom, regarding cleaning the same - near my bedside table there were stalactites of snot, THE CLEANING LADY DOESN'T CLEAN THE ROOMS, THERE IS TOTAL DISINTEERING HERE Also, in addition to the residents in the hotel room, there are also some in the "restaurant", the whole "restaurant" is full of ants :)))

Gabriela Gajova

We were very satisfied with our stay. It was amazing for 4*, rooms were nice and cleaned every day, drinks strong and food delicious, we could not decide what to try out first. We had at least some seafood for every meal. Staff was super nice, manager was interested in our opinion and comfort. I would recommend this hotel to anyone.👌🏻

Boyan Tzvetkov

Excellent Stay for Business Travelers! I recently stayed at Malia Bay during a business trip, and I couldn’t have asked for a better experience. The hotel is ideally located, offering easy access to key areas while still providing a peaceful environment for relaxation after a long day. The rooms are spacious, clean, and equipped with everything needed for a comfortable stay, including a strong Wi-Fi connection that made it easy to stay connected and productive. The staff were incredibly professional and attentive, going above and beyond to ensure that all my needs were met. I particularly appreciated the early check-in option, which allowed me to settle in before heading out to my meetings. The on-site dining options were a bonus, offering delicious meals that saved me time when I needed to grab a quick bite between work commitments. Whether you're in town for business or leisure, I highly recommend Malia Bay. I will definitely be returning on my next trip!

Richard Warburton

As cozy as any Mediterranean hotel can be in February. Nice airy rooms and a very extensive breakfast, the hotel restaurant is rather good too. We were able to park in the hotel car park which is probably a bit of a crush peak season. Great walks in both directions along the coast we had sea facing rooms and fell asleep listening to the waves.

Zander McNally

The Spa was amazing. Everyone from taking our booking to the treatment room were very welcoming and reassuring. This was my first holiday away as an adult and I felt very well looked after for most of my experience. The catering staff, waiters, housekeepers and especially the Spa staff were delightful. Courteous and respectful. I would say the only reason this review does not get 5 stars is that upon arrival and at moments throughout our stay, I feel that the reception staff were not only not very helpful but were less than forthcoming with information about the hotel. They could have given us some more information about what cost extra and what doesn’t as well as perhaps taking a little more time to show us where everything is in the hotel. I am still unsure where the Pool is and I had to figure a good few things out myself. This, along with the vibe that we were bothering them as they served multiple people at once, just gave the impression that we were not being prioritised even for a few moments. However I would like to end on a high note. The other staff were lovely, and the hotel is clean and modern. The rooms were great and spacious as well as a lovely dining room that made us feel like we were eating in a fancy restaurant every single meal. I would recommend anyone to visit the hotel and not be put off by your first point of contact. The holiday just got better from there.

Anna Elizabeth Lewis

Came here during January to escape for a few days and it was FABULOUS! Highly recommend getting a sea view room with a jacuzzi, I spent every night out there listening to the waves and looking at the stars. I will absolutely be back!

Chris Funston

Nice all inclusive hotel right on the beach. Staying here also gave us a 10% discount at their beachfront restaurant as well as Fresh next door. We stayed for 7 days. We had some minor issues with one of the staff members not wanting to provide us with drinks we'd previously had for some reason, but management was able to fix this for us quickly. Not sure if it was a misunderstanding on his or out part. The buffet breakfast, lunch, and dinner were all fairly well stocked. Nothing crazy, but the coffee, warm pastries, and the omelette station were great. Also... UNLIMITED JUICE. I love juice. The all inclusive drinks were great too. Tasty cold beer, decent vodka, and very friendly bartenders. Our room was clean and spacious. We had a hot tub suite and made use of the tub almost every night. The fresh fruit and bottle of white wine on check in was appreciated. The shower/toilet area was a bit tight and it made it a bit awkward to close the door. The glass shower door was slightly ajar which got the floor wet every time we showered. The toilet was weirdly tall. I'm six feet tall and when I sat down, I was on my tip toes. The rainfall shower was excellent. We were never left wanting for hot water. I saw a panel on the wall in the shower and started pushing buttons which made it constantly beep at me. We contacted the front desk and they sent someone up right away to fix it though. The beds were very comfortable! Definitely the best bed I've slept on in my three weeks in Europe. All in all, an excellent time for my first time in Europe. I will definitely consider Palmera Beach when (not if) I come back to Hersonissos. Thank you!

Daphne van Le

My dad and I had such an amazing stay at the Palmera Beach Hotel last week! The room we stayed in was very nice and clean with an ocean view. Every day the housekeeping staff made up our room very neatly and refilled the amenities we needed. The hotel is nicely located at the corner of the street and lays perfectly close to the beach. A big thanks to the staff, especially the people that run the all-inclusive buffet we had. The food was delicious, of good quality, and diverse every day. The service was an experience we will never forget. Everyone welcomes you with open arms and a big smile, the service is quick, and it is very noticeable that they enjoy their job. A special thank you for Alexandra, Mr. Nikos, Ali, Marco, and the chef for making our stay unique and memorable! Elena, thank you as well for being a very good and talented operations manager and for taking good care of us during and after our stay at the hotel. This hotel is highly recommended by us! Kind wishes, "Good morning Vietnam!"

Lisa McQuinn

Great service and all staff helpful and friendly. Drinks choices are good with lots of options and kids able to help selves at snack bar. Room cleaned daily with fresh bedding and towels mattresses so comfy all of slept really well every night. Fan provided for kids room to keep cool and worked well. Pool fresh sea water and cleaned daily was so refreshing after the warm sun with plenty of sun beds to choose from and kids loving the slides. Food was tasty and so much choice for all including 2 fussy eaters. Different themes each night can highly recommend Greek Italian and Mexican so much choice. Ice cream was available all day and dinner and evening meal. Spa experience was heavenly and just what was needed with a body scrub and rehydration oil treatment skin was refreshed from the heat and was still relaxed and sleepy the next day. Evening entertainment behind snack bar found half way through holidays. Entertainment team warm and friendly with all and do a fab job. Please ignore negativity in reviews I was worried before arrival but can assure you would happily return and recommend for a great family holiday even 16 & 14 year old agree.

Mateusz Mikołajczyk

This hotel definitely does not deserve 4 stars. The rooms are very old-fashioned, full of dust and dirt in the nooks and crannies. The food is quite okay. However, most of them are unhealthy snacks. Dirty tiles around the pool. The only plus is the nice hotel service

Andrius Alasauskas

For all inclusive hotel the price is friendly you pay what you get.Hard to understand how is it 4 stars. Hotel/rooms asks for renovation. Poorly cleaned. Air con leaking and blows only in bed direction, no adjustment possibility because vents are broken. The food is "okey". Would I come back? Probably not. We where 3 families that stayed in separate rooms for 7 nights and all of us where bitened by some bed bugs, had itchy painfull bite marks all over the body..

Jurgita Jonikaitė-Kievišienė

I would not recommend this hotel to anyone. the water did not go down in the toilet, the air conditioner could not be adjusted, it blew directly into the bed. Breakfast is always the same. The worst thing is that there are animals in the bed that bite the body. I have uploaded photos. Very unpleasant, after each night there were more and more bites. We had 8 people come and they all got bitten. Now after the holidays, we are treating all the bites.

Lauren Forshaw

We have just returned home from a week here and I wish I could have stayed longer! We were worried as we had seen so many bad reviews but this hotel is absolutely lovely. The rooms are cleaned every single morning to a high standard. The entertainment team were absolutely fantastic with our two year old and made her confidence shine through. The only downsides were the salt water pools and the food not accommodating for children. Apart from that we had an amazing time!!

bev humphrey

Second time staying here, lovely helpful staff. Plenty to choose form at breakfast. We didn't have evening meal as ate out. Although couple of negatives was slow in setting up tables, and closing the pool early. Beach 5 mins walk, lots of surrounding bars on sea front, Walk or take a bus outside hotel to Old Town.

Ray Neal

Not quite a full 5 stars but worth a shout. Clean and competitively priced.Oil’s far better inside that the outer first impression from the main road Rooms are on the small side and bathrooms compact. But, all clean and the hotel boasts several pools and a good restaurant. One things is the Hotel has a good cross section of visitors, always a good sign. Not for the younger guest, teenagers would find it boring and it is set up for mature visitors.

Angie Edwards

Don't be put off by corridors, they are a little shabby but the rooms are fabulous, we had a suite thanks to a free upgrade. Fruit, wine and baguettes were left for us, welcome after a late arrival. Easy check in thanks to an app. Spotlessly clean, clean towels daily, bed changed half way through the week. Free WiFi throughout, free safe. The pool areas are clean and tidy a nice area to relax with lots of sunbeds, we visited beginning of September. Entertainment was OK, usual holiday offerings. Bar and restaurant staff are lovely, cocktails are to die for! Bit of a steep drive, but easy walk to beach and other sites. Only issue was the hotel layout which is a little complicated to say the least but once you got used to it was OK.

Kate Callaghan

Easygoing hotel, with good access to amenities locally, short distance to beach, restaurants, good access for taxis and pickup locations for excursions. Room was clean, large and air conditioned. Standard buffet fare, with lots of different options for breakfast and dinner. Opportunities to practice Greek but for when that runs out the majority of staff are fluent English speakers.

Spiros Tritsis

It was the perfect stay ! Location was amazing ,central and with the beach on your feet. The staff was very pleasant and ready for every request i had. The breakfast was great and the rooms spacious and very comfortable. I look forward to visiting again !!

Bálint Tóth

The location is excellent, with free parking available around the hotel, though you might have to hunt for a spot. The beach is very close, the rooms are spacious, and the housekeeping staff does an excellent job. The reception staff is very friendly and helpful, always ready to assist with any requests. The all-inclusive option was outstanding—high-quality and satisfying. I highly recommend taking advantage of it. Overall, we had a great time, thoroughly enjoyed our stay, and would happily return in the future.

katarzyna motyl

I stayed at this hotel in Greece last September, and unfortunately, it was quite a disappointing experience. I was placed in an old room located in the side building, which felt outdated and didn’t match the more modern vibe I was expecting. The biggest letdown, however, was the food. It was honestly the worst hotel food I’ve ever had in Greece. The dishes tasted bland and unappetizing, with a texture that resembled cheap hospital food you’d expect for elderly people. I had no choice but to dine out every day, which completely defeated the purpose of staying at the hotel in the first place. If you're looking for great Greek food and comfort, I would suggest looking elsewhere.

Lucy

I've just returned home from a 4 night solo stay at Theartemis Palace. This was my first solo holiday in Greece, and my first trip to Crete. I had the most wonderful time at Theartemis. I received a room upgrade, and was so happy with my room, overlooking the beautiful pool, which is especially beautiful at night with the twinkling lights. The bed was so comfy, the room cleaned everyday, and I loved my wall seat out on the balcony! I received late at night, received a complimentary lemon drink on arrival, food saved for me from dinner, and also complimentary snacks in my room. The food and drinks were amazing, the pool was lovely to sit by and swim in, as well as the other two pools situated in the annexe! I felt safe the whole time, as a solo female traveller, and the staff were so kind and helpful, especially Nancy, who made the effort to talk to me and ask how I was on different occasions! The location was brilliant, just a quick walk down to the beach, and there is a City Bus Tour stop just down the road, which I also recommend! I really would recommend this hotel, what a wonderful holiday and experience I had, and already wishing I could return! Thank you, Theartemis Palace!

Oliver Archer

Me and my girlfriend stayed here for 5 nights in October. Very good location, close to the beach and plenty of restaurants and shops. A little walk to the old town / port. Free parking in the street in front and around the hotel, although difficult to find a space in the evening. (They do offer a private car park for 8€ a night). The Superior room we had was a good size, with a very big bed. Everything in the room is nice quality and clean. We were road side with a view on the sea. The windows could be better insulated as the noise from the traffic could be heard, but not horrendous. All the staff were very nice but discreet. The breakfast buffet has a very good selection of pretty much everything that you would want or expect. We also had the half board option, so we ate at the hotel restaurant "Daphne" every night (same area as the breakfast). It’s a buffet style restaurant. Every night there was something new, and the food really was quite tasty and of a fair quality. In all, a great option for staying in Rethymno 👍 Thanks again to all the staff for making us feel very welcome 🙏

Anja Stefanovic

amazing hotel. everything is impeccably clean, beautifully decorated and fragrant. the staff is cordial, kind, smiling, everyone does their job perfectly. the maids clean the room every day and you get new clean towels for the room and the beach. there are 3 swimming pools in the hotel. the water in them is clean and warm, the sunbeds are new. the beach is 80m away the hotel restaurant is excellent, the food is fresh, tasty and varied. a large selection of fruits, salads, cheeses, cured meat products, pastries, fish, seafood, meat, cakes and pastries. they constantly bring out new food, so it doesn't happen that something is missing, even if you come 10 minutes before the end I will definitely come back and recommend to everyone

Kimberley Richards

On the first floor our room was a good size. The minor issue was that the cold water tap in the bath/shower was not working, but once I let reception know , they came and fixed it straight away. Our view from the balcony was perfect poolside and beach front. The service and cleanliness were 5star. Family-friendly hotel and very peaceful atmosphere. I had a massage at the poolside, which was amazing. Thanks again, Lucy. You are amazing at what you do. The only thing that was not for me was that the breakfast could have been fresher, but I have high standards when it comes to food. Overall, it was a beautiful place to stay, and I loved it.

Kevin Hol

We had an amazing week staying in the hotel! The pool was amazing, the rooms were clean, the food was delicious and traditional and the stuff was very friendly, helpful and warm!!When we arrived they surprised us with a 15 minutes massage, it was great. Aloni the smiley girl in the reception gave us some great recommendations for the area , the lady of the restaurant was so amazing and George at the bar was creating magic with tequila! I would stay again in this hotel, i recommend it!

trif tiberiu-daniel

we stayed in a room with 4 beds. 2 for kids and 2 for adults although the manager confirmed we will not be getting a room with more beds than people. bad points (for me at least): the gym is old , unequipped and dirty (with dust and sand). it opens at 8 am and closes at 8 pm. the pool also closes around 8 pm you cannot take a swim. the hotel offers very little sun beds as compared to how many people it hosts. the terrace is large but you cannot eat everywhere , only in one part of it. and those tables are mostly for bigger groups. very few parking spaces. no beach. 4 star hotel and no private beach. the beaches in front are from the tavernas/pubs around the hotel so you have to pay for the sun bed and umbrella. last but not least, the bathroom flooded the rest of the room, as because of poor isolation the shower flooded the rest, it was extremely uncomfortable. the bar is quite expensive good points: great for kids (you have activities for kids and day care) quiet hotel facilities for senior people great staff good breakfast overall a good price and quality but not 4 stars. and not standard for 4 stars. i would say somewhere between 2 and 3 stars.

Meelis Unt

This is NOT a family friendly place and this is not worth that money. In this area there is nothing to see and without transport/rental car nothing to do. About the hotel...There is no air conditioning in the lobby, reception and dining hall and the rooms are stuffy. Basically no WIFI (even TV channels has a poor lacking signal). The pool is small and there are not enough beach chairs around pool so you are forced to go to the beach where you have to pay for a beach chair. On the other side of the wall from the pool is a car wash, and it is noisy when it is working. All day (7 days) same lame breakfast. If you do not have an all-inclusive option but have chosen breakfast and dinner like i with two children, ONLY water is available for drinking in the dining hall. No juice, nothing else. If you want juice you pay extra. The children were extremely disappointed and this "option" was first time ever seen before. Thanks to the hall attendants who reminded you of this whenever possible as well. In the hotel description, the room has a Standard Room with Garden View...well there is no garden. In the hotel description, the room is soundproof...there was such a noise from the door of the room that I had to repeatedly check that the door of the hotel room was not open for some reason.

Luca Chitescu

I saw reviews about the rooms being bad and the service being horrible, but i find that absolutely false. The rooms, while old-looking, are confortabke and very welcoming. The doors are kinda bad (locks are hard to open (because you need to use a key). In my opinion, the food is great! Although there are not many options, the quality is better than expected. The staff is great, the people at the reception are kinda quiet, but the rest of the staff are nice. Location-wise this is the best, a few steps away from the beach meaning easy access. The animation team is good at keeping kids entertained, with games, dances & more. In coclusion, its a nice, cheap hotel that can provide anything you need for a nice week with your family!

Marcin Wlodarczyk

At first I was hugely disappointed but got better. Not sure where the great reviews are coming from. Rooms and hotel facilities weren't up to the standard. The location is great but the rest is 3 stars at most. Starting from the bottom is the cleaning standards. I was at the end of the season but this kind of dirt has no excuse. Dust under the beds, top of the wardrobe, mirror, dirty drawers and more. Anyways, food was acceptable, along with the drinks and service. Everything is 3 stars except the location which is great. I can believe that this hotel was great at some point and it could be back on the top easily. But my experience wasn't the best

patrick king

Just finished a great week. Here the hotel and location are excellent. Yes, the food is what you expect with an all-inclusive, but there are plenty of local taverns to go and eat. If you do not like the food, I would recommend an upgraded to all-inclusive Plus which include premium cocktails, they are great and the bar staff are lovely. The air conditioning could be colder in the rooms, but you do get used to it. I would definitely recommend coming here to stay and I must make a special mention to Matthew. He is by the reception who works for GT travel, he will help you with anything you need. Without this person I wouldn't have been able to make this trip extra special and propose to my partner. He made it an extra special trip that we will never forget. Thanks again Matthew from GT Travel!

Viktor Bernát

Kalyves is not a place overflowing with tourists, but rather a location recommended for quiet and peaceful relaxation. Within half an hour by car, you can reach many wonderful sights. The hotel staff is very friendly, everyone speaks English, and they are happy to help with anything. I would especially highlight the evening programs starting at 8:30 PM, as well as the children’s entertainment throughout the day. The rooms are large and clean, and the food is delicious and plentiful. I highly recommend it for families.

Ann Earwicker

My husband and I had a wonderful October holiday here this year. The room was very comfortable, the food excellent and the location stunning. They have an absolutely first class fitness, yoga and pilates instructor who was so friendly and charming and really made my holiday memorable and me much fitter. The only thing that could be improved is that there is no dedicated area to do this exercise. It would be fantastic if they could provide a suitable shaded area for this purpose. We will certainly come back next year. Thank you to all the staff and especially Eva.

Lauren Jessie Williams

We are a family of 5 with three children aged 6,3 and 5 months. We spent a day at Kalyves Beach Resort and we were blown away by how lovely this place is! It has got such a peaceful, relaxing vibe, which was perfect after such a jam packed holiday with the kids! We particularly loved the river that runs alongside the resort , just beautiful! The kids were mesmerized by it and spent ages in the water while I was just enjoying soaking in the calmness. The play area was a huge hit with our 6- and 3-year-old. They burned off all their energy while we had a rare, quiet moment to ourselves. I also loved that they have a bookshelf for you to help yourself to while sunbathing. Such nice touch! The staff were wonderful — attentive, warm, and so kind to the kids. Big shout out to the lifeguard who was amazing with our baby Posie! It was clear they really cared about making everyone feel at home. We absolutely loved our visit and wouldn’t hesitate to stay here next time. Kalyves Beach Resort is a hidden gem and the perfect spot for a family day trip or stay!

John Walker

Wonderful stay at an extremely relaxing, friendly and accomodating hotel. Our hosts & all the staff made our stay absolutely superb. Range of food in the restaurant was delicious, drinks options great too. Highly highly recommend staying here!

Harrison Harvey

Rooms are air conditioned and clean, you get daily room cleaning and towel replacements. Not the most ideal if you struggle with stairs but not a problem for our group. The staff were very polite and helpful even with language barriers, the barmen panos and Ali were extra friendly. You will never go hungry or thirsty here, breakfast started at 7:30 but only offered the same things everyday still plenty of variety though. All throughout the day fresh pizzas are served next to the daytime bar and taste delicious, they do multiple so there is always meat and vegetarian option. Dinner and tea times offered plenty of choice with different things each night, basics like chips and pasta were available everyday but there were always different fish, meats and vegetables every day. The food was very good there is always healthy options like salad and fruit and the fresh bread in a morning was perfect. The hotel is only a two minute walk to the beach so is in a great location. On the street at the reception end is a bus stop that has busses to Heraklion every few hours if you are planning an excursion it was only €4 each. There is also a lovely cafe and a lovely corner shop just up from the bus stop. Overall we loved our stay at Alexander house it was perfect for our first family holiday and we would definitely recommend it for anyone who wants a quiet getaway with a lovely beach and amazing food.

István Tamás

The staff is very friendly and very helpful. Our room was across the street from the main building, and it was fine. Not new, and with a laughable small TV, but everything was functional and clean. The location is close to the beach, but up on the hill, so coming back from the sea meant climbing a bunch of stairs. The food ranged from "okay" to "terrible". They grill the meat at the restaurant, but as far as we could tell, barely any spices were used, and the meat is always burnt black. Italian night was terrible, and I am sincerely sorry for any Italian guests that had to see it. Breakfast was fine if you didn't have too high standards. Food labels were frequently missing, so people with allergies beware. Barely any vegan options.

Emil Lindroth

Alexander House Hotel was splendid and worth every cent. I'm a 45 year old man, my kids are 9 and 17 and my wife is slightly younger than me. We all loved it! It's not one of those large ugly monsterous hotels that looks like some malplaced city office building. The place actually has its own unique charm. It's in good shape too considering it was built in 1989. The pool is an actual pool and not a cramped waterpark. It's not too deep either and suitable for hanging around and in. One thing to keep in mind here is that there are a lot of stairs and steps everywhere. We actually like that, but we're not escalator-lazy so we might be a bit biased. The food was great, every meal a treat. Their desserts are to die for. The airconditioned room were perfect. The staff was kind and welcoming. I really enjoyed the late night bartenders. Having a good hotel bar outdoors is underestimated. The hotel itself is located roughly a slow five minute walk from the beach and town center which was perfect! I warm heartedly recommend Alexander House Hotel. The local bus to Heraklion stops outside the hotel too which was great. There are several car rentals nearby. This is the place. You won't be disappointed.

Praphasri Meier

We came to Greece for the first time and came to Greta Island. We stayed here. We were very impressed. Tomorrow we will fly back to Germany. We will tell our customers if they come to this island to stay here. The food is very delicious. There are many choices. Impressive. Good service.

Jackop

The hotel was a huge disappointment. The rooms are old and extremely small. Nothing matched the photos or the description. The pool is nice, but like the rest of the hotel, it is outdated. It ruined our vacation, and spending time there wasn’t worth it. The food wasn't exactly tasty, and it was the same every day. The drink selection was good, in our opinion. The only thing we were satisfied with was the room service. The lady was very nice, and our room was beautifully cleaned every day. I do not recommend this hotel.

Michal Mézeš

Lobby lady was nice and helpful, at the evening the bar the bartenders were very friendly and kind, gave us a lot of drinks without asking 😁, just find the older guy and he gives u everything u want, just very good place to be. Very nice view on the sea. Thanks a lot for the vacation. We enjoyed our time spend here.

S

Overall it was a nice hotel, for the price it is really good, I’ve seen lots of negative reviews, but I don’t really get it, no hotel is “perfect”… i felt like the staff were trying their best, which was nice. The hotel has its own little shop near the bar, there’s 2 pools, a nice view and on some days there’s live singers who perform and make it all pretty romantic. Nothing serious there to complain about from me, the cleaning staff were nice and I got to know them pretty well. Though I must say that the beach is a hill walk down, it was okay for me but if you’re not so sporty or have health issues or are simply a little older I’d recommend you to take a taxi to the beach n back or rent a car. (Renting a car is what I recommend a lot, there’s a really beautiful places in Crete, and near this hotel :)

Petra Sárik

Clean sometimes, food is far from delicious. Definetely not a 4 star hotel. but the view is stunning. and have to mention that the guys in the bar, Ricciardo and Dimitri are fantastic. very friendly, welcoming fun and professional. they make our stay bareable. thank you guys xoxo

Dafna Zigman

We arrived together with the little son, the view is stunning. kind service. A two-year-old boy did not have so many attractions. Unfortunately the food and alcohol to our taste is average level or below. But we had a great time.

Natasche Hancock

This is probably one of the best hotels I've stayed at. We arrived late (10pm) our room wasn't ready however they upgraded us for the evening and the following day they notified us via the app that our room was ready. The app was brilliant as we had a problem with a light switch in the bathroom, messaged reception via the chat and it was fixed within 30 minutes. We booked a larger double room which was very spacious and cleaned everyday. We booked bed and breakfast, the breakfast buffet was really fresh and you could order fresh omelettes which were delicious. The other food and drinks at the hotel are great and very reasonably priced. They are massive portions tho so you could get away with sharing a lot of the food. There's plenty of sunbeds and bean bags around the pool so was easy to get a space. There is a DJ that plays music 1pm - 6pm which after reading some of the comments wasn't as loud as some have made out. The only 1 small negative was we were sat on our sunbeds, I nipped to the room to grab something and my boyfriend just nipped to the toilet we were both gone no more than 5 minutes but when we got back reception had moved our towels and bags, we went to collect from reception and she explained you can't reserve sunbeds which I completely understand however we were gone for no more than 5 minutes, I would totally understand this if we were gone for over an hour. Other than that the staff and hotel itself is fantastic, so much so we have booked to return in May next year for my 30th birthday. Thanks cooks club for a brilliant stay.

Ville Peltonen

The hotel is located in a good location in the heart of Hersonissos. All necessary services within walking distance. The hotel's atmosphere is good and relaxed, and K-18 works well. In the afternoons, a DJ plays music and sometimes the music is a little too loud, which might disturb some customers. The breakfast is good and plentiful, and is available for a long enough time. A good and versatile lunch is available from the pool bar during the day. The rooms are a bit cramped. Bathroom and toilet separately and these are really small (cramped). The air conditioning works well and otherwise the equipment in the rooms is good. The beds are OK, but the beds are made of two separate mattresses and there is a disgusting gap between the mattresses (no separate mattress pad). There is enough staff and the staff is friendly. We are very strict when it comes to reserving sunbeds at the pools, i.e. sunbeds cannot be reserved in advance, e.g. in the morning before breakfast. The sun shines all day on the hotel's pool, and you can choose places on the edge of the pool, as well as shady places on the side. Overall good and functional!

George Stauroulakis

I can't say enough good things about my stay at Cooks Club Hotel in Hersonissos! From the moment I arrived, I was blown away by the incredible vibe of this place. The hotel perfectly blends modern style with a laid-back atmosphere, creating the ultimate escape. If you're looking for a hotel that offers amazing food, top-notch cocktails, and unforgettable parties, Cooks Club Hersonissos is the place to be. I’ll definitely be back!

Holly Wilson

My boyfriend and I stayed here for 10 nights in June-July 2023. We found the hotel lovely, it was very busy during the day but completely dead at nighttime even with the live entertainment. The location of this hotel is spot on, with a 5 minute walk to the beach/restaurants/bars, it’s great for young people. If music and dj’s during the day is your thing, then this is the place for you, and it can be quite loud throughout the day. We booked a junior suite and the room was a perfect size. Well equipped and spacious. But lacking a view. The only thing to let down the room was the size of the balcony, as you could hardly fit 2 people on it, and also the floor being quite dusty/dirty as if it wasn’t being cleaned enough. The food and drink in the hotel was lovely, but the payment system is quite confusing and the app doesn’t always work (don’t take cash). Would be better if staff could explain it to you better! The pool area is extremely busy throughout the day with not nearly enough sun-beds and this resulted to using beanbags to lay on. Overall a lovely hotel, great location, just some small things that could make it better! :)

Aaliyah L

Great location, great vibes, great facilities, food was amazing and incredible cocktails. I would definitely stay in a Cook’s Club again! We stayed in the junior suite, great size room and comfortable. Pool opened at 9am to 7pm. The DJ was great, started out more chill and got livelier later in the day but stopped at a reasonable time. Great location in the town and very close to the sea. Staff were very helpful and would suggest places to go. They had events on, unfortunately some of the events we thought were going to happen didn’t or changed due to the football. Having the euro football projected on the wall was great, if you’re into football. If you had half board you got a certain amount on your card, so could use it for lunch and drinks. This meant you could still go out for dinner. Potion sizes were large, loved the chicken wrap (it was two whole wraps, so we shared). Breakfast was amazing, options for all including asking for a fried egg or omelette to be cooked (timings were between 7:30 and 11am). It was very close to the bus stop to Heraklion or Aglio Nikolaos (also stops to Malia). You could book excursions at the hotel or there were many other places in the town. The only negative we had was our room didn’t have a thorough enough clean, the bathroom sides needed wiping and the floor, sweeping (we’d been to the beach and for days there was sand). As soon as we let them know, they made sure to rectify.

Jenny Ayers

Stayed for 10 days in September and what a fab place. Excellent choice of good quality food, pool areas very clean with tasteful fun games at family pool area. All staff very friendly and helpful. Easy access to surrounding areas with bus stop just outside the hotel, very cheap and staff on board to help you get to where you want to go. Thank you for such a great holiday x

Rody Lima

This hotel os great. It’s an all inclusive, but with a very high standard of service. The staff is kind and helpful, the food is amazing and the top quality service really deserve a 5 star!

Robert Crossley

Had a lovely one week holiday here at the start of June. Myself, wife and two kids (8 and 4), all absolutely loved the hotel. I honestly can't think of anywhere else I've been abroad that was so clean and tidy! It was spotless! We were all inclusive and found the food at all meal times to be delicious, hot and fresh. It was also nice having the options of eating at the pool bar or other bars. Our room was lovely - a family room, with air con, clean and spacious. It was located close to the newly revamped kids fun pool which our two couldn't get enough of! Our 8 year old also loved the big slides on the waterpark! We all had an unforgettable weeks holiday and wouldn't hesitate to recommend this hotel!

Christian Friedrich

All inclusive* (*from 10:30 to 22:30) The hotel overall is good, could be great but there is just too much unnecessary annoyance especially bad micromanaging and it's more suited for families or older people. Good: -food is fantastic: fresh, seasoned, not boring, no overcooked veg and overall a decent selection of local and international food. One of the best buffet I had. A la card is even slightly better. Poolbar is limited but fresh. -quite a selection of drinks and cocktails -room is fine. slightly too big for a 2p apartment and old fashioned but clean with a quite AC. There a rollers on side by side bed (for easier cleaning maybe?) which is quite annoying. Outlets are somewhat limited. - 4 pools (main, kids, relaxed, slides) with plenty beach chairs (saltwater like most pools on creta, slide pools is fresh water) -bars with coffee, branded softdrinks, ice cream and even fresh cocktails (fresh lime/lemon/mint) -you need to take a transit to the beach but it's not far and will transfer you every 15 mins or faster. Apparently the beach chairs are free for hotel guests but we didn't known and just stayed for an hour because it was quite windy that day Bad: -micromanaging everywhere: you have to wait to get in the dining area, you have to wait to get seated by another guy, you have to wait to order drinks by a third waiter... You get used to it but why? -you can't get water anywhere by yourself exept for the lobby. You have to order it at brakefast, lunch and dinner (juice you can get by yourself). For lunch and diner waterbottles are possible but you can't get a bottle at breakfast, just tiny glasses. You have to ask the person at the pool bar afterwards, but the pool bar is closed till 10:30. The bar after dinner..... Why... Just why. And it doesn't stop there: after 22:30 you have to pay for all drinks, even for water even if you booked all inclusive but there are no prices anywere. -free WiFi is useless, paid WiFi in 2024... Weird: -there is a bar area at every pool exept for the relaxe pool -the bigger pool bar is next to the kids pool -not sure if the "snack bar"(pay) is even staffed, never saw anyone no staff nor guests there. No real reason if you can get most of the stuff cheaper or for free at the other ones. -the Italian restaurant is fine but just a small upgrade compared to the good buffet. And the wine selection is more limited. -you get a damn lid with every cup of water (or softdrink).. You have to ask to get one without and even then some of the stuff refuses. (cocktails, beer and wine are fine without for some reason). Sustainability have not arrived at the hotel

Sonali Aggarwal

We had a memorable holiday this summer in Grand hotel. All staff members are extremely friendly and helpful. Beautiful location with nice view and lots of activities for kids and adults. Very good food as first time we didn't miss our homemade food. We had a really great time. Love from London

Bev Whitcombe

Lovely hotel, great food , friendly and helpful staff always willing to assist. Beach yes it's alot of steps down hill but it's nothing to strenuous there is a walk way further along the beach up to the road if you don't want to take the steps up. Location is good fab views from the hotel, roof top swimming pool is cold but so is the sea. Cannot fault this hotel.

Mihaela Andronie

We had a fantastic holiday at this hotel. We were staying here for 7 days. The food was very good, nothing repetitive and all food was very tasty. The hotel was clean and the employees were very helpful. One tinny thing, but hey it's just my point of view...I couldn't have a proper coffee before breakfast, the restaurant and the bar were closed. Could make one instant in the room...but...

Albert Bryson

The hotel itself is nice, but matched with the view from the penelope pool is absolutely stunning. The food has its ups and downs but ultimately there will always be something decent to eat. The staff could not do more to help you, they are so lovely and helpful. All in all a very good experience 8/10

carolina rei

The reviews on here are very bad but do not let them put you off from staying here. I stayed a week here and 2 days before leaving i checked the reviews and honestly i was scared! Rooms: The rooms are very basic and simple as shown in the pictures, but if you pay for sea front view it is honestly the best view ever and the balcony is a great spot to chill. The air con works but isn’t very powerful so the rooms did get very hot. Pool: the pools are not heated however they aren't too cold and very easy to get into. Such a relaxing stay the pools are honestly amazing and have a great view (there is 2 pools) Drinks: The fizzy drinks do taste very funny but if you get orange juice or an alcoholic drink they taste normal. There is a shop where you can buy drinks so it is not the end of the world Beach: This is advertised as sea front, and most people have complained about the walk down to the beach. Yes there are 180 steps but it is not the end of the world and can easily be done if you are somewhat in shape. There is a tunnel from the hotel to the other side of the road that takes u to the stairs of the beach so you don’t have to cross a busy road food: The food is lovely! Changes everyday but breakfast is the same thing everyday There are bars at the side of the pool that serve food (hot dogs and sandwiches) between meals and drinks.

Anya Firth

What an amazing stay we had here! Would be 5 stars except you have to pay €35 room tax when you get there so be prepared. The food was unreal, so delicious and tasty, even for me as a vegetarian. Every single day the food was amazing- best hotel food I’ve ever eaten. The staff are lovely, and they even taught us how to Greek dance which was so fun. Alcohol was great too. The views are so perfect, and the pools are lovely. The rooms are lush with such comfy beds and get cleaned every day. The beach is only a short walk away but so worth it. Overall perfect stay and a lovely hotel!!!

Aleksandra Pa

I spend 9 days with my family on all inclusive. The hotel was very nice and spacious. The food was good and the service was also very nice. The choice of food and drinks was impeccable. A big plus is the sunbeds on the beach and a small bar, a very nice way to spend time. The downside is that most of the activities were conducted in French and not always translated. The hotel is generally worth recommending .End of season lots off sale and much more quiet. Weather 23 degrees and not much sun in that part of Create.

Michal Lushi

We had an exceptional stay at this lovely hotel! The dining options were impressively diverse, featuring a wide variety of meats, fish, side dishes, vegetables, fruits, desserts, and delicious ice cream. The restaurant, with its cozy atmosphere and stunning sea view, was a highlight of our experience. Access to the beach is very convenient, The beach area was pleasant, with sun-beds available. The hotel maintained two beautiful pools, both featuring a lively atmosphere with music and breathtaking views. There’s also a designated shallow area for children, along with a gaming room to keep them entertained. The staff was friendly and engaging, providing excellent service - multilingual, speaking German, French, and English. They were incredibly welcoming, always smiling, and eager to assist in any way. Overall, we had an amazing time and highly recommend this hotel for anyone looking for a fantastic all-inclusive experience!

mrvinov

I was with my partner on a week's holiday, I definitely do not recommend this hotel if someone suffers from asthma. The entire hotel smells incredibly of chlorine, which made it hard to get out of bed in the morning plus a sore throat. I will also add that people using wheelchairs or the physically disabled will have problems getting to the hotel or moving around on its premises. Apart from that, the hotel is really nice, nice views and we got a nice room (for an additional fee of course). Hotel service at a high level so there was nothing to find fault with. Animation only in French so if someone wants to go to this hotel with children, please keep that in mind. The drinks at the bar were very weak, the wine from the restaurant was much stronger, strange. Souvenir shops at every turn are a big plus, two supermarkets right next to the hotel are also a plus. The sea is about 200 meters from the hotel, so very close. Greetings to the entire hotel staff and management! 🩵

Dzejkob VXR

I stayed for 9 nights and had a generally good experience here. Reception staff were helpful along with polite and informative . The hotel in generally nice and clean and in good aesthetic condition. There are loads of sunbeds outside in the pool area.

Леа Алієва

We stayed at this hotel for a week in May. Our feelings about the vacation were mixed, but for the price, it was probably reasonable. The place is beautiful with great views, but the room was not as it appeared in the booking photos. The room cleaning was superficial: the toilet was a bit dirty, and there was hair and dust in the bathroom. However, the rooms were cleaned daily, and towels were changed daily as well. The cleaning lady was very nice and friendly. The food seemed okay at first, but with each passing day, it tasted less fresh, and later we had stomachaches. However, the waitstaff was also attentive and friendly. There weren't many activities at the hotel. There were evening shows, but only in French. The drinks at the bar were mediocre, with a strong alcohol taste. The hotel has two large pools and sun loungers, but on the beach, there often weren't enough loungers for everyone. Overall, this hotel is suitable for those who enjoy a quiet vacation and don't expect luxury.

Karen Phillips

Wonderful place. The food was great and we didn't even eat in any of the themed restaurants. The baklava was to die for! Such a pretty looking hotel, with the blocks of rooms in different pastel colours. The little stone walkways leading to all the rooms were beautiful, lined with vines, lime and pomegranate trees. We had a room for 3, so one was on the sofa bed, which was a worry but it was fine, more like another single bed. The room was large but the air-conditioning was faulty. After reporting a couple of times a brand new unit was fitted. Very clean all over the hotel and pool areas great. Most staff were really cheerful but a couple of the older male staff could be a bit grumpy but they mellowed as the week went on. The entertainment team were husband and wife and they were great, had a great game of darts most days. I never did get that 180! 8 of us went on this holiday with ages ranging between 23 and 58, we all thoroughly enjoyed it. Would definitely go back.

Carter Grandin

The hotel was very pretty and the people were very nice. It's right on the beach and has some great views of the sea. Biggest problem was the buffet style food was inedible. No matter what I tried it was the worst thing I've ever eaten. My wife and I were shocked that so many people were eating it. Since it's in a tourist area the surrounding food is really expensive and not super great. There was a disappointing lack of Greek food.

Jon Wilde

We had a wonderful holiday at Silva beach, nicely laid out rooms in small blocks not one big building. 2 decent sized pools, both with nearby bars & loungers. The staff are very welcoming & feiendly. Food & drink is good & we would go again without hesitation. It's situated on the beach with lovely views, is well located with the small harbour/port in one direction with many nice bars & restaurants along the sea front, star beach in the other direction with nice pools, water park & nearby water sports & snorkeling. Many shops, bars & restaurants along the main road that runs parallel & fairly close to the seafront path/road. Up the hill are a series of small old villages that are very nice & well worth a visit, there are plenty of taxis if you don't fancy the walk, there are multiple bars on the way back down from Old Hersonissos to the beach side Hersonissos to ensure you don't get dehydrated! Alar dinner show is well worth booking in for a very entertaining evening.

Paul Smith

Booked this Hotel for a 10 night stay with my wife and teenage son. On arrival at 1am we were shown to our room but quickly realised that they had allocated us a Double Bedroom with 3 beds shunted together rather than the one bedroom annex/apartment. As well as lacking any sort of appropriate privacy, given my son's age (15), he is also 6 foot 6 inches tall so the additional camp bed provided had to be slept on by my wife. Complained to Reception immediately and was told to return the next day. On returning the next day I was informed that they genuinely believed that they had upgraded us, as the room we were in, had recently been renovated. Nevertheless they understood very quickly that the room was not appropriate. By Day 2 they had allocated us to a new room and while we were on an all-day trip had moved our luggage to the new room. This room, although the decor was more dated, served our needs much better and provided us with separate sleeping quarters and a lovely big 1st floor balcony. The professional way in which they turned round this negative scenario into a more positive one and their swiftness to act has to be applauded. The food was great and when called upon the staff were always friendly, courteous and helpful. Yes you have to get up at 7am for a pool sun lounger which wasn't an issue for us but compared to other resorts I have been to, the pursuit of a sun longer is not as ruthless. The entertainment was average but that doesn't matter because unlike other all inclusive hotels it is very much in the centre of a lively area with many bars and restaurants to choose from. We booked the Italian A La Carte and the food was really good. Unfortunately we left it too late to book "Prime Burger" so I would suggest to anyone that you try and book early. All in all a great holiday!

Lisa Treglia

This was extremely disappointing! We were “welcomed” by a very unfriendly and sarcastic reception woman Konnie! We then were taken to our room which had a shower the size of a cruise ships shower and the hotel had no washcloths! The walls were stained and scuffed and bathroom tracks were disgusting! The main dining hall food was less than desirable and the entire staff did not understand English so when I asked if they had granola they looked like a deer in headlights! The “specialty” Italian restaurant was a glorified pizzeria with full view of the chefs touching food with their bare hands! The best part of dinner was the bottle of wine we had to pay for! The umbrellas by the pool were mostly broken and although you are not allowed to save chairs, all guests did with the staff not remedying the situation! Konnie didn’t inform us we had to pay to rent safe in room so when I called reception to inquire she snapped at me with more of her already rude demeanor! Definitely would NOT return or recommend this hotel!!!

Zoe Taylor

We have visited Maritimo twice now and are looking forward to going back for a third time next year! This family run hotel is just perfect, our new favourite place, the staff are all so kind and make you feel so welcome! The rooms are beautiful, the views are stunning and the location is fantastic. Lovely pools, lovely facilities, lovely food and the best team of wonderful people working there. We love our morning coffees in the pool bar with the beautiful Lorena and Athena and relaxing in the bar watching the sun go down in the evening with drinks with Nicos! Beautiful place with beautiful people, I cannot recommend this hotel enough! Xx

Jennifer “JenlouX” Clare

I had the most wonderful 10 days here. The food was exceptionally nice. The hotel was flawless. The staff were beyond helpful. The swimming pool was stunning. My friend was even given a gorgeous birthday cake on her birthday. I will definitely be coming again. There was nothing that I didn't like about this hotel. We had the best time thankyou so much for our lovely holiday. You guys made it the best for us.

Anne Saunders

A lovely hotel right on the sea front. About 10 min walk across the other side of the harbour but 2 min walk to other shops/bars. There is a cove across the road from hotel with clear waters to swim in. You can watch the small boats come in. The hotel has 2 pools, one has the pool bar with big selection of food and drinks, plenty of places to sit, the other pool is nice too and quiet for a relax. Both very clean. There is also a grassy place to sit and hear the sea and relax on sunbeds. The lady at the pool bar was lovely, Athena I think her name was and the other lady in the restaurant Georgia was real nice. Please thank them. All staff were friendly. Breakfast & dinner at the restaurant was lovely and plenty to choose from with different varieties too each day. We paid/booked a garden view but unfortunately we didn’t get that. It was a nice quiet room but balcony looked over a side road but it was ok though as there was a big tree to block us and it was a quiet side road. The whole holiday was fantastic. I would definitely recommend staying here for couples and Adults rather than kids.

Oladele Fameso

Located in Crete. It is about a 30-minute drive from the International airport at Heraklion. The hotel is located just by the sea and it is a sight to see. The hotel has a large lounge at the reception area, and of course, it is wheelchair accessible. The receptionists are quite friendly and professional. They provide breakfast and dinner. Although the dinner doesn't come with water- you would need to pay for that separately. The dining area is pretty close to the lounge - it is next to it. The dining and lounge oversees a measurable swimming area with a guard. The poolside has got a sitting area where people can relax and order drinks. If that is not interesting enough, you may take a stroll just outside the resort, and the beautiful sea is before you. There are sunbathing seats with umbrellas present here. This hotel has also got a spa, an additional swimming pool, air-conditioned, and spacious rooms that have also got patios. Depending on what room you choose, you can give a garden-view or sea-view( look could be overlooking the sea) As far as I know, there are two people and three people rooms which have got 2 beds and 3 beds respectively. This is a hotel I would recommend any day.

Julia Buchen

Great hotel near the sea, directly at the harbour of Sisi. Clean Rooms, delicious greek food and friendly service. We enjoyed our stay here with our children

Oana B.

We stayed in the summer of July 2023. The hotel offers a great location near the sea. The staff was very friendly and polite, trying to solve any issue. Rooms are spacious, comfortable and clean. The sea view room has a great panorama. The food selection is different and delicious. I recommend this hotel and experience!

Alexandru Gutan

The best! Everything was amazing! We stayed in the seafront room. Nice breakfast and dinner included which was very versatile. Bar by the pool serves nice cocktails and ice coffee 10/10

Helena Crossley

Had a fab week with the family at the hotel lovely people really friendly, staff really nice and helpful. Rooms really clean hotel spotless. Lovely pool, right on the beach. view of beach and sea beautiful, Couldn't wish for more, so relaxing. Me and my boys loved our stay been home 5 days want to go back. Cheers guys for great holiday love helena and the boys. Jason , Dylan , jaydan xx

Mari Alexandru

A very nice holiday experience. The hotel îs on the beach, it îs a quiet place and has a spectacular view. The staff îs very friendly. We hâd a great time here. We strongly recommend it!

Cosmin Sabau

Nikos and Katerina were very helpful and helped us with all the infos we need during our holiday. They also have a car rental agency which was very nice as well. The bar and the food was great, with lot of greek specialities at dinner. Free sunbeds inside the hotel area and very close to the beach ( like 5 steps away :) ) Thank you for a great stay to you, Nikos and Katerina 👍🫡

Visar Hajrullahu

Miserable Experience! DO NOT BOOK THIS HOTEL! The hotel's description is completely misleading. They claim it's just 500 meters to the beach, but in reality, it's a whopping 4 kilometers away. The swimming pool was always packed, with no sunbeds or umbrellas available, leaving us to bake in the sun. The room was dirty and we found hair of the previous guests all over. The food was completely tasteless, and the staff were shockingly rude. When we voiced our concerns about the terrible conditions, we were sent to the manager, who turned out to be just as rude and utterly incompetent. This person had zero problem-solving abilities and offered no solutions whatsoever. To make matters worse, they made us pay for the towels—even though we had booked an "all-inclusive" package. In fact, despite the "all-inclusive" label, they made us pay for lots of other things as well. This place is ridiculously overpriced with absolutely zero quality. I would never, ever book this hotel again!

Samantha Jayne Hopkins

We have just arrived home from a wonderful holiday at the Belvedere. We have three teenagers and they all thoroughly enjoyed. There are 3 big pools to choose from, but their favourite was the top pool with the jacuzzi. There are also two snack bars open throughout the day with one offering fresh Gyros. These were a great hit with them all. The only reason for the 4 star was the lack of room for clothes. The wardrobe space was really small and wouldn't have been big enough for my husband and I never mind the children too. The rooms are pretty basic but we didn't mind, we were only in the rooms to shower and sleep. The animals at the hotel were a big hit too, the donkeys, goats, chicken, ducks and turtles. We loved visiting them most days. There is also a free shuttle bus by the hotel to take you to the star beach which also has a few water slides which we thoroughly enjoyed. It was €10 each for the full day. If you wanted the sunbeds at star beach these were at a fee. The food is okay, pretty much what you expect for an all inclusive family holiday. Plenty to choose from and the grills are cooked fresh along with omelettes. The staff were always lovely and friendly and always happy to help. To keep 3 teenagers happy can be a challenge in itself but they were all happy and didn't want to come home. Would definitely recommend visiting.

Gheorghe Judea (George)

I recently spent a fantastic vacation at the Royal & Imperial Belvedere Resort from September 20-27, 2024, and it exceeded all of my expectations. Although we arrived quite late (around midnight), the hotel had prepared a buffet for us, which was a wonderful surprise. It was so thoughtful to have food available even at such a late hour. Additionally, they provided transportation to our apartment, making the arrival smooth and hassle-free. The cleanliness of the rooms was impeccable. Housekeeping came by daily, and fresh towels were always provided. The rooms were well-equipped with everything we needed for a comfortable stay. As for the All-Inclusive experience, the food and drink options were available throughout the entire day, which was perfect for when we wanted a snack or a refreshing drink. One of the highlights was having two special dinners included in our package. The first was at Kafeneio, a traditional Greek restaurant, and the second was at Imperial Sakura Savor, where we enjoyed delicious Asian cuisine. Both experiences were exceptional! Overall, the resort is a place you’ll want to return to. The staff, the facilities, the dining options—everything was top-notch. It truly went above and beyond our expectations. Highly recommended!

Sandra Parker

Lovely hotel. Food not so good 😕 Near bars and restaurants. Four pools. Did not like the singing round the pool each morning and afternoon. All Inc drinks were good with being All involved plus.

Jéssica Brito

Extremely Disappointing Experience - Not Worth 4 Stars I recently stayed at the Belvedere Imperial All Inclusive resort in Greece, and unfortunately, it was one of the worst experiences I have ever had at a hotel. The food was absolutely terrible—lacking flavor, texture, and presentation. The smell of old, stale food lingered throughout the hotel, especially near the pool, where the snack bar was serving greasy, unappetizing meals. The safety and accessibility of the hotel were also major concerns. There was no sense of security around the property, and access to different parts of the hotel felt unsafe. Upon checkout, we wanted to store our luggage securely, only to discover that there was no real control over the storage room. Anyone could access it, as there were no surveillance cameras, and if you wanted to lock any valuables, you'd have to pay extra for tiny lockers that couldn’t even fit a small handbag. The service in the restaurant was by far one of the worst I have ever experienced. If you wanted to sit on the terrace, you were responsible for setting your own table. After doing this repeatedly throughout my stay, on the last day, a waiter rudely snatched the utensils out of my hands, claiming I was "doing his job"—a job that, curiously, was never done on the previous days! Where was this efficiency when it was actually needed? The rooms and common areas were poorly cleaned and in desperate need of renovation. Everything in the hotel felt old and worn out. Despite paying for an All-Inclusive experience, almost every extra activity and any traditional Greek products came with an additional charge. To sum it up, this resort fails in every aspect: terrible food, poor service, lack of security, and outdated facilities. This was by far the worst resort I’ve ever stayed in, and it should not be considered a 4-star establishment. This review comes not only from my experience as a guest but also from my professional background in the hospitality industry. Avoid this place if you can!!!

Colin Petrie

All round good service but had problems with the A/C, bunk beds were slack and flimsy, food was a bit canteen ish and not a great choice, add more alcohol to the all inclusive list because what you have is not much and fix your slides because where they join together needs to be filled as there like a cheese grater when you go over them. Other than that good location lots to do and nowhere is 100% but it's the small things that count.

Zoe Williams

To be honest reading the reviews I was dreading coming here! I can honestly say we’ve had the best time here! The kids have loved it they’ve been busy all week with kids clubs discos every night for them the entertainment staff have been fantastic :) they been playing in pools all day and the rooms are nice as well. The food has been really good I mean what do you expect at 4* hotel there have been meals for everyone. Lots of healthy options. Only down fall is the all inclusive bar but it depends on what type of holiday your looking for! It’s really close to the town with lots to do. Walking distance from the beaches lots of restaurants near by. We had a late flight home and they let us stay in the hotel all day and use all the facilities until we had left which was a really late evening flight at no extra cost! All in all nothing to complain about here.

Chloe Lynch

I stayed at this hotel for 10 days recently and I will definitely be returning, perfect for children, they absolutely loved the pools, play areas and slides. Disco each night was a bit repetitive but kids loved learning the same dances. food could be a bit better but we always found something to eat as there’s plenty of option. Our room was very clean with a perfect sea view. I think the reviews on here are very harsh, I was dreading my holiday after reading them but was pleasantly surprised.

PL C

The room was practical, nothing fancy but absolutely fine to rest your head. The food was ok. The location was great. The staff in the onsite supermarket were lovely. The 2 Albanian gentleman working the pool bars were the rudest, most miserable people I met the whole holiday. Advice, get a job where do you don't deal with people. I would recommend this place for families. It can be quite busy, but you have everything you need here.

Damian Dziura

Although rooms are outdated, but staff it providing daily cleaning and towel change. Buffet is great , plenty of food with nice variety during lunch. Please with kinds and family is great. Everything for the family stay is here. Plenty of attraction, few pools and bars. Few accesses to the beach. Besides that location is great- everything nearby including clubs bars and restaurants.

Xenia K

We spent there 9 nights and everything was great. Very friendly staff from the receptionists, to the cleaning ladies, kitchen managers, waitresses and spa ladies :) I have gluten intolerance and the kitchen manager was spoiling me with gluten free desserts every day! Also they were super accommodating towards our small baby with special food requests. The room was cleaned everyday, it was perfect. And the own beach was a highlight:) thank you 😊

Ben Hayes

We had a great week at Sol Marina Beach this summer. We loved our little apartment, sitting by the pool, playing in the splash pool, and the fabulous food. Manos and the restaurant team were amazing, especially with our daughter who is dairy-free. We enjoyed it so much we have booked to come again next summer! We can’t wait.

Nicolas Mazzaglia

We spent six nights at the hotel in a standard double room, which fell far short of what one would expect from a 4-star property. The room had an outdated, unattractive bathroom and an air-conditioning unit from the 1980s that failed to cool the space. After complaining and threatening to leave, we were upgraded to a bungalow. The bungalow was much nicer, with functional air-conditioning that made the 30-degree heat and high humidity bearable. The animation was the most disappointing aspect of our stay. It catered almost exclusively to French tourists, with activities conducted in French and even French flags prominently displayed, which felt excessive. Some of the animators were rude and poorly behaved; one even had the audacity to put out a cigarette at our table while we were eating. The kids’ club was another low point. The young staff members seemed inexperienced and ill-equipped to manage children properly. My daughter sustained multiple cuts on her neck from another misbehaving child, and the staff failed to inform us. They treated her injuries themselves and left it at that. We only learned about the incident when we picked her up. After we complained, the hotel manager issued an apology, but no further action was taken. The food was decent, with a variety of options at the buffet. However, the single restaurant serving the entire hotel led to overcrowding during peak times, which diminished the dining experience. The highlight of our stay was the hotel staff—particularly the waiters and cleaning crew. They were warm, friendly, and went out of their way to make our stay more enjoyable. Kudos to them for their excellent service.

elixir t

This hotel is great if you have kids. Perfect. Great rooms seaview, pools, minigolf, playground, close to fantastic beach, minidisco every night that everyone loved. But the food was not great aside from desserts. Only very cold drinks and fruits. I was in Greece 6 times and that was the only hotel with such a poor food.

Sara Bašin

I believe the staff makes the experience and in Marin Beach, staff is just perfect. Warm, kind, attent and always available. The food is far above my expectations - huge variety of vegetables, meat, side dishes. Rooms are absolute clean and offer modern comfort. I higly recommend the hotel!

J K

This is the third year we’ve stayed at this resort and perhaps the last. We rented (again for the third year) the apartments (three separate apartments, total of nine people). Unfortunately management bumped us for other families (likely because our stay was for four nights instead of seven). Let’s just say they didn’t go out of their way to make things better for us. Furthermore the manager of the restaurant is just plain rude and some of the staff really do not care - they pull plates out from under your nose, make far too much noise throwing utensils and plates into bins etc. The food is perhaps too plentiful (and greasy!) - it’s really gluttony what I’ve witnessed there by the other tourists. The beach is easy to access, but is often the windiest spot in the surrounding area.

Petrina Kenanidou

We recently stayed at Petra Mare (September ), and overall, it was a great experience. While the hotel is mostly family-oriented, it’s still a nice option for couples looking for a relaxing getaway. Reception: Upon arrival, the staff greeted us warmly and gave us bracelets as part of the all-inclusive policy. It’s worth noting that external visitors are not allowed on the premises, ensuring privacy and security for all guests. Restaurants: • The buffet food was incredible! The variety was impressive, changing daily, and the quality and flavors were outstanding. • For the à la carte options: • Almyra and the Asian restaurant left room for improvement in both flavor and service. • Elia Restaurant, however, was our favorite. The traditional Cretan-inspired menu was a highlight, and the flavors were impeccable. Beach & Pools: The beach directly in front of the hotel has some large rocks, but the water is crystal clear and lovely. A short walk away, there’s a beautiful sandy beach with charming local beach bars where you can enjoy the authentic Greek vibe with sunbeds. The pools, while appealing, were a bit too crowded for our taste, so we didn’t spend much time there. Rooms & Housekeeping: The rooms are spacious, modern, and equipped with all necessary amenities. Housekeeping was exceptional, with daily cleaning and fresh towels whenever needed. Staff: The staff at Petra Mare truly elevated our experience. Special thanks to: • Froso from Almyra for being so welcoming. • Giorgos from Elia for his hard work and warm smile. • Elsa at reception for her politeness and problem-solving skills. • Maria (Mary) at the buffet for her kindness and tireless energy. • Stella at the omelette station for her delicious creations and friendly chats. And the real star of the hotel: Maria from Guest Relations. Her positive energy, attentiveness, and warm smile made our stay unforgettable. She’s truly the heart of the hotel and deserves all the recognition! Cons: • The buffet was so amazing that dining at the à la carte restaurants sometimes felt like a missed opportunity. • The cocktails were not the best for cocktail enthusiasts, but there’s a good selection of wine, beer, and spirits. • The spa experience was underwhelming due to cold temperatures in the wet area and indoor pool. Additional Notes: If you’re looking for a quiet and relaxing vacation, this hotel is ideal. While there isn’t much in the immediate vicinity, a car rental service is conveniently located right outside, and the hotel organizes excursions for those looking to explore. This review is long overdue, but the wonderful experience and exceptional staff at Petra Mare made it unforgettable. Thank you for a memorable stay!

Radek Rzepecki

Perfect holidays for families with small children. Loads of activities for the little ones. A small town 20 minute walk away. The beach is not great, but it is what it is. The pool is good with astunning view. The food is great, with loads of variety. Staff is really nice apart from one annoying guy that wants to take pictures of you. Overall, we really enjoyed the stay in Petra mare.

Masudur Rahman

First time in all-inclusive, very impressed. Beautiful hotel and the staff was great. I am impressed by all the good food and available to get a drink or a snack. Perfect for family with kids, a big cozy pool area. Short walk into the city

Dmytro Basok

This hotel offers a fantastic experience, especially for families with children, thanks to its prime location, excellent facilities, and exceptional animation team. Location and Beach: Petra Mare boasts a prime location with its own beach. The entrance to the water is flat, making it ideal for kids and adults. A picturesque promenade right next to the hotel is perfect for relaxing walks. Unfortunately, the most historical places and famous beaches laying a bit far away from a hotel. Grocery Stores: The hotel has its own grocery store with reasonable prices. Plus, there are additional grocery stores nearby within 100m where you can pick up toys, snacks, and other essentials. Rooms: We booked a family suite, expecting separate rooms. However, the suite featured a "movable wall" that only partially divided the space into two areas. It wasn’t a true separation, which might be a consideration for some families. Our room was on the roadside, which was very windy, and we experienced items being blown off the balcony multiple times. Despite this, the room was well-equipped with all necessary amenities. Bars and Drinks: The hotel offers several bars, including a pool bar and a beach bar, with a good variety of drinks. The drink quality is  good, nothing special, done of "cheaper alternative" engridients, if you're after branded cocktails, they cost between 7-8 euros at the bar. Various chilling areas throughout the hotel provide perfect spots to relax. Entertainment and Activities: There’s daily live music at the bar in the evening, various external shows, and a daily kids' disco. The animation team is incredible and deserves an own review. They are friendly and enthusiastic members who are always around, smiling, chatting with guests, and making sure everyone is having a great time. They organize daily sports activities such as water polo, beach volleyball, and darts, along with group fitness sessions like water aerobics. Cocktail games, dances, and other fun activities are also part of the daily schedule. There is a special place for a kind with a lot of activities like puzzles, board games, drawing etc. as well as a daily face paining and bouncing castles! Every evening, the animation team makes a kids disco where they are really throwing a party :) After the kids' disco, there are adult dance sessions where the talented girls from the animation team show some moves and even teach guests to dance. Their energy and enthusiasm truly enhance the holiday experience.

Lucky Butschman

--- A wonderful stay with excellent service and a family atmosphere! Our stay at the Grecotel Plaza Beach was a complete success. Particularly noteworthy is the incredibly friendly and competent service, which made us feel welcome right from the start. Despite the size of the complex, there was a pleasant, informal atmosphere which made our vacation very relaxed. The apartments were perfectly and practically equipped and spotlessly clean - we immediately felt at home. The breakfast was plentiful and you could enjoy it in a relaxed atmosphere, with a great selection of fresh and tasty food. One small criticism would be the building site outside our room, which was occasionally annoying. However, the excellent overall experience made up for this. All in all a great stay, we would love to come back!

Sanaz Amzd

We had a wonderful stay at Grecotel, wonderful staff and friendly environment. We had a bit of complications with our selected room and Maria supported us very nicely with changing our room. In general highly recommended

Sarah Classick

We had a really great week at this hotel! The staff were excellent, really helpful and friendly. The breakfast was excellent every morning with a good selection of local foods alongside staples. The pool and beach were both really great, it is next to a road that you have to cross to get to the beach but it was never busy enough to be problem. We both had fantastic massages in their wellness centre on our last day which were a (necessary!) highlight. Room was fairly basic but we were really only there to sleep so not so much of a problem for us!

Jacob Grundy

Stayed here during the summer holidays and don’t have a bad thing to say about this place one of the best food places I’ve ever been too is right next door and there are 3 pools so it is never busy and the beach is 20 metres away from the beach

Rouf Ditta

The stay at Plaza Beach was a fantastic experience. The staff were polite and the room was cleaned regularly. The staff were approachable and provided a professional service. We had paid for half board so we saw them twice a day at least. Reception staff were helpful when the transfer was not confirmed by my travel agency.

Alicia Holton

The hotel was lovely, with an incredible view. However, we paid for a double, and we got a twin. The rooms could do with a bit of an update. The material was broken on the chairs, and the mesh blind. The bedding is old and had dirty patches. Also, I wouldn't advise staying here if you struggle with walking as it's on a very steep hill, that you have to walk up with your luggage. You can get taxis to the door, though. There isn't much around either, so if you're happy to chill by the pool with delicious food, then this is your hotel.

Tom

The best hotel we have stayed at. The staff were friendly and courteous, especially Albert, who seemed to be doing a range of roles from helping with baggage on arrival to waiting on food ect, a really helpful member of the team. He also had some great card tricks and helped us out with knowledge of the local area and recommended some places to visit. Gregory the bartender was another notable member of staff, as well as the manager, who was always on hand to help. Overall the staff really make this place feel special. The views from this place were incredible. A great sunrise in the morning and beautiful views of the mountains across Mirabello Bay. The food tasted amazing, handmade and fresh. The chef at this hotel makes a wide range of delicious meals. I'd also recommend visiting the vibrant local town of Agios Nikolaos for a great trip out. Overall we'd visit here again as we left feeling super relaxed and content with our stay. ευχαριστώ

niall mcphillips

Great little place,hills and steps to contend with,so bear this in mind if booking,but they do have a golf buggy and are more than happy to assist you up and down driveway as long as you communicate with them,nice breeze around pool which is much needed with the heat,food was amazing,no complaints.

A Nielsen

Very friendly and helpful staff. Clean and tidy. Greek food in buffet was rather good, the pasta and pizza a bit less impressive. House wines not really great, but good choice of other drinks, both with and without alcohol. A bit too few sun loungers. A bit out of town, something like 30 minutes walk. Absolutely amazing views from pool and dining areas.

Nia B

Had a great time here, all the staff (especially the manager who works really hard yet was always upbeat, friendly and helpful) were fantastic and the food was enjoyable. The food was lovely, I found it all to be very tasty and got to try lots of new dishes. I haven't felt that relaxed in a long time. Thank you for a great two week stay!

Daniel Milikow

Excellent family hotel with a terrific water park. Food is ok, not amazing, but as expected for an all-inclusive. The pasta and pizza is a bit better than the meat dishes. Kids had the time of their lives. Not much to see in the surrounding town.

Jannik Broch Thielemann

A really decent place to visit. We visited Stella Village as a group of 10 with all inclusive. Not sure if it is possible to visit this place without this option. Here is our review: - Service is great like... really great! Spot on staff. - Rooms were really nice, but we had a broken lamp and an electrical outlet that had seen better days, but nothing serious. - Room was cleaned nicely every day, and the hotel gives you 4-5 water bottles, when they clean the room. - Food was decent at the buffet. Desserts were above average compared to my previous experincenses, when it comes to all inclusive. - They got a unique restaurant, which you may visit once for free. Food was... below average (see the picture with the 2 "logs" - supposed to be kebab - are you serious?), but we had a lot of fun. - Airplanes come and go quite closely, but not a problem. - Water facilities are incredible! Go nuts! There is a fair chance that we will visit this place again!

Cara Maddan

Ok this is going to be the most honest review you will find here. We have been twice now the staff are outstanding.. the deluxe rooms are amazing and the gardens etc are just beautiful and the waterpark is amazing! The only thing that lets Stella village down is the fact that the food isn’t the best and it’s in desperate need of a refurb around the bar pools area. I will just mention the entertainment isn’t the best either some of its good some not so good and doesn’t start until 9pm for the entertainment. The excursions outside are also very expensive would have cost us as a family of 5 almost £250 to do the pirate trip! I will also say the music isn’t great and it’s the same music on repeat all day every day and nothing that’s English it is mostly French or Greek music and I found it quite depressing to be honest. Cocktails aren’t bad but there’s just a few things that let this place down and for the price you pay I do think there’s better. I feel like this hotel is a cash cow and all proceeds are spent on upgrading palace the hotel next door every year.

Matei Rares

A very clean hotel with fabulous staff, the food is not overly diverse but very good and sufficient. Not all the rooms are renovated, the one we stayed in, a family room, was not, but after a hot day when we arrived in the evening it was clean and cool even if the air conditioning did not work. Interesting beach, the concretes that protect it from the waves are ugly, but those concretes help you to swim when all the other beaches are red flag and the waves passing by them create a unique sensation that children likes.

Elle uk

Currently staying here having the time of our lives. Food is amazing catering for a wide range. All inclusive food and bar cocktails are incredible. Staff are so friendly can't do enough for you. House keeping are incredible. Lots of new towels everyday. Beach towels free every day. The waterpark is out of this world with all inclusive bars and snack bars lots of slides kids pools and adult only area. Feels very safe with kids. The whole complex is so clean lots of sun bed areas all over. Beach is opposite very private lots of sun beds very pretty. Local shops to get bits and pieces. Can't rave about this hotel enough.

Aine Connellan

Had the best week here. A beautiful hotel in a fantastic location with a sea and mountain view. The food was delicious with plenty of choice and our 2 year old son loved playing in the pools. The restaurant staff are so friendly, the cleaners are amazing, our room was spotless every day and I loved the Jumbo club entertainment team, they were great fun! Thanks for having us, we hope to return again!

P C

Just returned from the Beautiful Island of Crete, having enjoyed the beautiful weather & the hospitality awarded by the locals to our Family, Grand Children & Us Oldies! We stayed in the Elounda Water Park Residence and this place certainly was the "glue" which pulled everything together we expected from the island and truly made the holiday the relaxing experience we hoped. Arriving in the dark, we were amazed at the Stunning views from our rooms in the morning - we never tired of that view. The rooms we were given were 1st rate, very clean & modern. Cleaned daily to the highest standards. All the staff of the Residence were very attentive & hard working making sure everything was to be the very best it could be. The pools, bars, restaurants, animation team were great. This place really did provide a personal, homely feel that is not generally evident in the large all-inclusive complexes. It was like you were part of their family. The town of Elounda was a wonderful place to spend time if you choose to wander out - lovely bars & eating places, beaches all you could want but not swamped with people - very chilled. Would We return to Elounda and the Elounda Water Park Residence ? - Try and stop us!!!!

Katalin Szabó

I don't usually listen to negative reviews and now it turns out that I'm doing it right. I read in some reviews that the entertainment team is very tuned in to the French, which we also experienced and I don't think it's good either. My son wanted to play in the water with the others several times and asked, but for some reason he was not invited. But fortunately, he didn't get bitter, so there was no problem and we didn't take the matter to heart. We had a fantastic week here. A wonderful view, great and varied food was really different every day, the staff was very kind. We really liked the lady in the shop (unfortunately, I don't know her name), she is always kind and smiling. My kids really enjoyed the slides and pools. We knew they had salt water in them, so we arrived prepared with goggles so it wasn't confusing. I was rather happy for that, because that way I didn't have to worry about normal water causing problems. Unfortunately, one of the slides injured my son's back, but after that he paid attention to only sliding on it while sitting down and it was no longer a problem. We were in room 118 and its location is really steep, but it was only difficult to get up the first two days, after that we walked up or took a taxi without any problems. Spinalonga is definitely not to be missed, even the children really enjoyed the historic place. Elounda cannot be called cheap, souvenirs and especially clothes are very expensive, but the restaurants are surprisingly cheap and cook excellently. Not sure if next year, but we will definitely come back here again with great pleasure.

darren roberts

I'll start with the positive the managers son was very accommodating and tried his best to help, but some of the reception staff were very dismissive. You would ask for something to be dealt with, and they would write it in a book and dismiss you by looking away. The food was average for all inclusive but found ourselves getting bored of similar food and eating out. The negative, we were put in a 1970s style holiday camp chalets with broken air conditioning, smelly bathroom, sockets hanging off wall and holes to back of other sockets. I was also unable to close the door to the balcony so any air conditioning was always going to fail. I complained and was shown another chalets in similar condition. I declined and was upgraded to a family room. This had 2 air conditioning unit but only 1 worked. I was promised it would be fixed. It wasn't until I call the tour company that this was repaired somewhat. The toilet had to be squeezed into due to the layout and a socket above the kitchen sink was hanging off the wall. The park is build on a hill side and has very steep walks to get to anything other than the top pool and dining area. The pools are salt water so if this is not your thing beware. The whole place is a bit run down but they are building new apartments which look very new. The bar doesn't open until 11 so I hope you don't get thirsty or you will need to buy drinks from the onsite shop. I could continue but please be aware this is not a hotel and 2/3 stars at very best. Would I recommend this place - NO and I'm easily pleased normally. Crete was beautiful outside and away from this hotel.

Michaela Truscott

We just got home yesterday from a fantastic week away. Don't listen too much to the negative reviews, I was worried because of them but that didn't reflect our experiance at all. I went with my children (7 and 14), they both loved the waterslides and pools and there was always a great variety of food. My 7 year old is very fussy, but then she doesn't eat much in the heat. The hotel is in Crete, and the food reflects that. The best stuffed vine leaves i have ever had, and i got to eat them every day! We upgraded to all inclusive on our first day and certainly got our moneys worth, kids were very happy with the snack bars and drinks choices. Yes the walk back up to the rooms is steep, but much easier if you use the stairs that zigzag up through the complex. The views are stunning and worth it. My only grumble is that the air con in our room didn't work the best, but the kids air con did, so we just opened the room doors up. The daughter really enjoyed the kids club and the evening entertainment in the amphitheatre, the entertainment team do a brilliant job. The pools are salt water, but it does say that clearly on the website and also on the Loveholidays description that I booked through. Children will need goggles, but after the first few days mine were used to it and they were just happy to be in the water. Personally, we won't be back for that reason, as my sons skin chafed quite badly due to salt water, but I feel that was because he wasn't rinsing himself properly. We all agree that we have had a brilliant holiday and made loads of fantastic memories!!

Sarah Tisba

Wonderful experience. We are enjoying our stay greatly: The rooms are comfortable and clean (cleaned daily), all the attendants are nice and keen to help, the pools are great and the beach is also great. The food is good. You will definitely like it here.

Per Willy Sola

We recently spent a week at this all-inclusive hotel in Crete, and it exceeded all our expectations. From the moment we arrived, we were greeted by friendly staff who made us feel welcome and well-cared for throughout our stay. The service was outstanding—every request was met with a smile, and the team was always eager to help. The food was a real highlight. With a wide variety of options at every meal, there was always something delicious to try, from traditional Greek dishes to international cuisine. The buffet was fresh and constantly replenished, and we also enjoyed dining at the specialty restaurants offered on-site. The location of the hotel was perfect. Situated right by a beautiful beach, we had easy access to the sea, which was ideal for swimming and relaxing. The surrounding area was peaceful but still close enough to local attractions and activities. It was a great base for exploring Crete, whether we wanted to enjoy the nearby villages or venture out further. The facilities were excellent as well, including the pools, fitness center, and entertainment options. Everything was well-maintained, and we could tell that the hotel took pride in keeping the guests happy and comfortable. Overall, we had a fantastic time and would highly recommend this hotel to anyone looking for a relaxing and enjoyable vacation on Crete. We hope to return soon!

James Emsden

Brilliant hotel in gorgeous grounds. Good bits: Food variety and quality Good alcohol quality Staff Gorgeous grounds and views Bar areas Could improve: Quite loud and sometimes inappropriate music by the main pool. Rooms are a little tired. Fantastic holiday, excellent value. Lovely complex with friendly vibe. The pizzas were amazing. We would reccommend, although very hilly and not brilliant for accessibility so not to anyone with serious mobility issues.

Rosita Pamedytyte

The room was clean every day, the staff all the time was with smile and pleasure for all questions, the food very taste and nice, drinks SO GOOD !! Pools very good, nice and not cold. A lot of training with trainers. All the time we felt comfortable.

Sina

Very nice hotel for families. We had a very relaxing time off. Special thanks to Vaso and Maria for their great, comprehensive service and delicious food in the restaurant La Pergola! Much appreciated :-)

Polina Medvedeva

We had an absolutely unforgettable stay at this hotel! The staff were incredibly helpful and attentive, always going above and beyond to make sure every guest felt welcomed and comfortable. They even gifted us a nice package of local goodies before we left. The hotel itself is like a slice of paradise – stunning views and a beautiful beach just steps away. It’s small, very private territory surrounded by mountains. It’s seems like you don’t need outside world, because everything is right here. The cocktails options were great (try green apple martini) and food was delicious, a lot of fresh meat and fish, local produce, live cooking. The only controversial thing is a bit worn out rooms, but it didn’t bother us at all.

James Simmonds

I booked this hotel through TUI, after reading positive reviews and seeing a nice modern hotel. my partner and I both work extremely long hours and our annual leave is a time for us to relax, rewind and enjoy ourselves. We arrived at Grecotel Meli Palace on Thursday 26th September the early hours of the morning, We was met by an elderly gentlemen who was pleasant spoke good English checked us in, and offered us a drink showed us to our room, We were both extremely disheartened and upset by the room we were given room 103, the room was extremely dirty, outdated mould on the bathroom shower curtain. Furniture floating on metal frames… hairs everywhere. Uncomfortable beds. It is a real let down that the rooms are such outdated elsewhere within the hotel is immaculate and modern… Staff- the staff make the place, our sincere thanks go to Giorgos, Maria, Pablo, Rosemary and Wojtek who made the entertainment up a little bit. Food - we were both impressed by the selection of food on at breakfast and lunchtime, however in the evenings we found many things salty pastas rice and meats, we weren’t the only people to say this. One night we had chicken breast cooked on the grill plate we cut into it and the chicken was RAW. some more time and due diligence when cooking is needed… photos attached. Drinks menu very good, cocktails nice. Beer nice. Would be nice to have drinks in the room, Instead of one bottle of water… not replenished you have to do that yourself. Entertainment isn’t up to par, we had the entertainment team tell us that everything is done on a “Budget”. That tells you something?. Very basic not a lot on. We were looking forward to using the pedal boat however they told me it was broke and had been for a while. and the kayaks looked outdated too. Overall the hotel is modern in the areas they want people to see but rooms are extremely outdated need modernising to bring it up to the standards you would expect… Wi-Fi - non existent it’s only available in the main lobby but very slow. We will probably not come back to this hotel due to the standards of the rooms and food. The TUI excursions made the trip.

Vojtěch Jasný

I felt we got very good value for our money spending our week long vacation here. The staff were very nice and hospitable, the food definitely above average for the price category. The animation team did a great job entertaining our kids (8 and 10 y/o) with their daily events, especially the disco. We very much enjoyed the privacy of the hotel beach as well as the pool. At any time we could get drinks and small snacks from the bar. Initially we had some issues with the AC in our room, but those were quickly resolved. The rooms are not the shiniest to be sure, but you won't be spending that much time in them anyway, so we didn't find that to be a big deal. I would definitely recommend this hotel for a family vacation.

Chris

Everything was very good (service, smiles, food variety, landscape), but the rocks under the water when entering from hotel beach. I've seen older people (>75) that had real problems when trying to enter the water and they said "we broke our legs here". Why not remove the rocks (after season) and really ensure a comfortable experience at the seaside for people that come for a 7 days holiday in a Grecotel hotel ??

Hannah Willcox

Absolute gem of a hotel. Hidden away and far from the crowds. Beach side hotel. Secluded location. Fabulous pool. Delicious food. Great service. Rooms were a bit disappointing and very hot! Air conditioning on but set so couldn't change which made the room uncomfortable. Bathroom quite basic however, the rest of the hotel was fantastic. Staff were wonderful. All inclusive with free use of pedalo and kayak when not too windy.

RE M

Best Hotel on the coast east of Heraklion. Beautiful park with old palm trees and a Lot of flowers, five Restaurants with good cuisine. And a perfect beach directly in front plus best beach bar with best sunset view! Many employees for many years in Service at this hotel provide best Service!

rachel hill

Firstly, big shout out to all service staff, who work exceptionally hard. The hotel complex is lovely, spacious and modern, well maintained and clean. The pool is salt water based, always ‘fresh’ when you first get in. The pool area is kept well cleaned, maintained, hosed down daily etc. public facilities are all good. Hotel offers same daily activities such as water pole/daily tournaments/aqua aerobics from the animation team. Street bar at night has a great vibe! Food is lovely, lots of choice, definitely worth a visit to the Italien, tavern and steak corner for the all inclusive offer. The steak was amazing! Tavern, great atmosphere. Drinks are chargeable in the Italien and steak corner. Location, the hotel is just outside Analipsi, there are a few bars here, sadly, not much else. If you want nightlife or shopping you need go to heronnissios. The hotel does a bus (chargeable) a taxi is 10€ each way it’s a 10-15min drive, not really walkable. We do not speak German so sometimes, although we had a lovely holiday, on occasions, staff spoke to us in German. We stayed for 10 nights, paid 36€ for a room safe (shame this is chargeable) and 70€ accommodation tax for one room (informed on check out, would be good to be advised on pending charge when checking in)

Jérémy H

My friend and I had a great time at Hotel Anissa during our one-week stay. A few disclaimers before the full review. First, as we came in late April for a week the hotel was at around 70%, which means our experience might be quite different from the full season. Although we were very lucky that the weather was perfect, continuously sunny and between 22 and 27 degrees. Second, the hotel manager graciously upgraded us to one of the newer, more premium rooms. So I cannot comment on the standard rooms. Now, the room we were provided was absolutely perfect. It was comfortable, sufficiently spacious and would have been suitable for a family of four since it offers a double bed and two superposed beds in a separate room. The AC was very effective, a dehumidifier was also provided and the sound isolation (considering we had the room just next to the breakfast area) was very good. The only noise disturbances were the neighbour from above stomping and dragging furniture, but no amount of sound isolation can fix this, it's more a matter of individual behaviour. One negative is that the WiFi isn't too great so plan to rather use your phone data if possible. The cleaning ladies did a good job daily and provided us refills of soap and else when needed. The hotel is adjacent to its private beach and near small shops. The location was a bit isolated but a bus stop was at 20min on foot with regular buses to nearby cities. Ideally get a car but it isn't mandatory. The staff in general was very welcoming. Most staff spoke English and German in addition to their native Greek, some even spoke French. Whenever I had a question, whether about the hotel or about touristic recommendations, I always found them very keen to help and pleasant. They would also remember things I mentioned several days before and would come check on me. We had however some rare rude encounters, notably at the early breakfast where the manager proceeded in explaining everything in German in fast-paced despite me answering in English and then got upset at us for failing to comply with his indications. I understand preparing the morning rush is stressful for the staff but it left a sour taste on our departure day. The hotel offers a very good variety of activities for everyone: tennis (4 courts, 2 of which are free to reserve for all-inclusive guests), minigolf, table tennis, yoga, outdoor pool, indoor heated pool, massages, private beach, etc. The food and drink options are really great and make the all-inclusive totally worth it. The various bars offer around 20 drink options all along the day and until quite late in the evening, including cocktails with and without alcohol, red and white wine, beer and soft drinks, all of them for free and without limitation as part of the all-inclusive package. For food, choices are varied though similarities start to show after a few days, but we never got tired or failed to find one or two new dishes we could try each day. Three specialty restaurants (steak house, Italian and Greek) are also available for free once a week with the all-inclusive, with the exception of drinks which are extra. But by being mindful, one can get away easily with less than 5€ per person per meal. At the spa, I was guided through the offers by Maria, who spoke great French and went out of her way to help (she even picked us at the side of the road as she drove past us walking back from a walk and gave us a lift to the hotel!). The prices are on par with what one would encounter in a regular spa. I especially recommend the Cretan massage, performed by one of the spa's chiropractors, in my case Leonidas, which I found great. Photo shoots are also provided "for free" which is nice to get souvenirs (the photos were nice imo) BUT each picture costs 13€ in digital format (unsure about the price for physical but I would assume higher). A discount if you get 20+ or 50+ photos but unless you plan on getting 6 or 7 photos max, be prepared for a spending of at least a hundred euros. All in all we had a great time and would certainly consider returning!

Roula Georgiou

We are very happy here. The staff are friendly, polite, happy and would do anything they can to help you with whatever you might need. Lovely people! We found the food really good too. There is so much variety and it's cooked to perfection. There are always some typical local dishes from Crete as well, which we appreciate. The hotel has a fantastic pool area, with a bar and palm trees, but if you prefer the sea like us, it is situated right at a beautiful beach.

Sharyn Adams

One cannot say enough positive things about this hotel and the staff. From the reception to the kitchen staff, cleaning staff, animination staff, Hair salon, fish spa etc...just everybody are extremely friendly, kind, caring and go out of their way to make our stay the most pleasant we have ever had. This is our 1st family vacation in 5 yrs and we could not have been more impressed and happy to have chosen this hotel. Management is super sweet and always making sure all is well. Everyone is always willing to go that extra mile to ensure our experience is a great one and we are very sad to leave in 2 days. God bless everyone here and thank you for everything!!!!!! 🙂🙃👍👏

Яна Клюцька

A wonderful vacation, with the attitude of the staff and food as in the best 5-star hotel🤗 In my entire travel history, this is the first hotel that looks the same in real life as it does on the Internet. The staff is friendly, you feel welcome in this hotel. The food is very tasty and varied. Rooms are clean, a special plus is the first coastline, our room was right on the beach 😍 The rating is definitely 5/5

Mark Folk

Very friendly and helpful staff , really can see team work 👍. Staff cleaning swimming pool every single day . Very tasty food , every day they make a something different , especially deserts ( sweets ) . Rooms comfortable as well . Big thanks all staff and owners as well , can see everyone work hard for do our holidays best as possible. Definitely stopping on the SILVER BEACH HOTEL at next holiday. Thank you guys 🤝.

Manuela Buculei Stefan

The complex has several buildings with a few rooms each, so you don't feel crowded. The sea view rooms are right on the beach, those on the ground floor don't even need to use the door to get to. The extremely nice staff, Claudia and Eleni from the Beach bar, Maria from the reception and those from the kitchen, I apologize for not remembering the name of the lady (Stavra?) who was particularly attentive to my needs. The rooms are clean, very large, nicely furnished. Good, varied food and acceptable drinks included. The musical evening was a pleasant surprise, don't miss it. There are free sunbeds and umbrellas on the beach, and you can ask for beach towels from the Beach Bar. Those who rent cars have a parking lot available. The others can take the bus to Chania, the station is close to the hotel. Don't be scared by the few steps you have to take through thick vegetation, its safe place and it's a pleasure to listen to the birds while crossing it. Thank you all for a pleasant holiday.

Ottavio Baldi

We had a wonderful time (2 weeks) at Silver Beach and we recommend it without hesitation. Super friendly and caring staff, excellent facilities, good food, attention to details and ideal for any age / stage in life (we were a family of 4 with little kids). Thank you Silver Beach for hosting and taking care of us!

Polina

The hotel is very well maintained and it’s perfectly clean everywhere. The staff is kind, friendly and helpful. The service is excellent. Quiet and relaxing atmosphere with beautiful sea views. The beach is pebbly and the sea was rough most of the time. However, the location is very convenient for exploring the western part of the island and If you have a car, you can be at a different beach every day. The area has the most beautiful ones on the island.

Chris Dixon

Lovely hotel right on the beach. Our room was a sea view room view which overlooked both the beach and the pool. Hotel staff were all amazing, really helpful and friendly. Food was pretty good for the most part and when you fancy a change, there are several good taverns about. Drinks were alright, what you expect from an all inclusive. Entertainment looked ok if you’re into that. Me and my partner aren’t so just sat on our balcony with drinks. Wasn’t too noisy, finishes at around 11 each night Bus services are fairly regular to and from Heraklion. Be warned they don’t always run to time and the last bus back is much earlier than advertised (last number 6 is about 11pm)

BABIS EPANOMERITAKIS

Visited from 27th April for one week as a couple. It has excellent kitchen; traditional Cretan dishes like snails, rabbit, to Italian seafood, Asian sweet sour dishes to every taste, great selection of breads, regular bacon, eggs, all made with best quality ingredients, maybe the best I have tasted by hotel,s I have been in tens of four and five star hotels. Restaurant, Bar and reception staff good, do their best to help you. Outside Bar very nice, give clean branded drinks not last quality as some other hotels do. Good views of sea and pool from the outside bar area with clear wind braker to the sea views that keep out the chill winds of night time The room: it was clean, one bed in the middle of room with a corridor that can pass only one person next to it, no chair in the room, mattress and pillows very uncomfortable, got pains on back and neck. The bathroom; you can hardly pass in it. The balcony very small for four star hotel.

M H

Hotel Management allowing people to use bluetooth speaker at the pool area ruined the mood there for 2 days during our vacation end of OCT 2024. If you dont care about such things it is really nice, has friendly staff-> see the other comments

Silvia Golecová Schwarzbacherová

Hotel Neptuno Beach has an excellent location right by the beach, which is a big plus for guests who want to enjoy the sun and the sea. The sunbeds provided for guests are sufficient and allow for comfortable relaxation. The staff is outstanding - very helpful, friendly, and well-organized, contributing to a pleasant stay. The rooms are cleaned every day, ensuring cleanliness and comfort. The dining experience is of high quality, with excellent food. In addition to the main meals, there are also snacks and drinks available by the hotel pool, which is right by the beach. This is a great advantage for guests who want to enjoy a carefree beach vacation. Hotel Neptuno Beach is truly a wonderful place for a worry-free and relaxing getaway.

Tamara Andric

This was so lovely. I went here last year and the beach is right next to the hotel. And i want to thank andreas for always keeping us happy and entertained. The food was so great, there was nothing better to eat. The service is very decent. The rooms are very clean and the cleaning ladies always helped us. But the one thing i didnt like was that there were 2 cockroaches on the balcony. We called the cleaning ladies they were so happy to help. A little expensive but it is very lovely!!!!

Gayle Strawson

Visited for two weeks in August. The hotel is up in the mountains above Bali which makes for a peaceful environment but think a car to get around was needed unless you want to do a lot of walking/use the minibus service to get to and from Bali. The manager stelios speaks excellent English and is very welcoming and helpful and was always going out of his way to help us when we asked. His son worked in the bar and restaurant and was equally kind and helpful. All staff we met were sweet and friendly, most spoke limited English but way better than our Greek! Rooms are spacious and clean. Pool was nice and no sun lounger fights! Used the partner hotel fillion for the gym and 3 additional pools which was a 10 min drive up the hill, imagine walking it would have been pretty strenuous but there was a minibus which I think you could use if you didn't have a car. The food quality was good but being a smaller hotel the selection was smaller than other hotel buffets. However there was always at least two choices of meat dish, plus a fish or seafood dish. Pasta dish with every meal plus side dishes and salads.With fruit ice cream and cake for dessert. We found something enjoyable to eat every meal but did eat out several days too as the choices were quite repetitive. Overall we had a lovely stay and enjoyed the hotel very much as a base to explore Crete.

Sergejs Andrejevs

DON'T WASTE YOUR TIME AND MONEY. Extremely disappointed, horrible place. We arrived in hotel around 7:50pm at dinner time. Very poor choice of food, small counter with maximum of 6 trays of very bad food. Two types of dry deserts are if gone they are not going to replace them with more. Our room was for 2 adults and 1 child, the child's bed was not made, we had to do it our self's after a very long day and flight, there were yellow spots on the bed sheet. Dirty dining table in the room with greasy stains from previous guests food leftover food on sponge. I will attach pictures with proof . The patio area was awful they kept their bins and bin bags full of rubbish and old car by our room (check the photos). When we asked one of the staff guys to remove bins from our view, he was shouting at as saying it's not smells bad, so it's shouldn't be a problem for us. I was crying, so disappointed, we are travelling around the world for so many years 5 times a year and never experienced our holiday so bad as in this place. The view of the hotel is lovely, but it is a nature, service is extremely low, don't waste your money on it. On the bread area you won't see any kitchen towels, so keep away from their bread as when people come to cut the slice they hold it with bare hands, disgusting, drinks horrible and dirty glass. Unhygienic place, their's no a bare minimum of knowledge of how the hotel should operate. Obviously, it's very bad management We had to do full food shopping because it's impossible to eat their food. Their eggs are soaked in oil, and everything is either soaked in oil or very dry and not fresh. We are paid for all-inclusive and ended up buying our own food and drinks from the shops, absolutely shocked There were so many people from a hotel walking with grocery bags full of food. Everyone faces were so sad and disappointed at the restaurant, no music played at the bar area, no need for party but you can have some music on for people. Such a waste of time and money. We have been travelling every 2 months for many years and have never experienced such a horrible holiday. Hotel was beautiful but the manager and staff definitely hate their job, very rood and doing nothing for the guest. I would strongly advise everyone to spend more time and search for other place for your holiday, don't make a mistake to book this place as you're going to be extremely disappointed and your vacation is going to be ruined 1000% I don't know who left them a nice reviews is it even real reviews ....

Ciara Mcguiness

Do not book this place !!! 4 star more like 3 service let’s the place down Hotel was very pretty aesthetic’s we’re nice for pictures ect rooms are really spacious. the apartment it’s self is very nice We arrived late and the staff were very nice saved food for us said we could use the bar as we arrived late Our door was a struggle to get into everyday so we had to leave our window open as the key was very temperamental we told the staff this and it was never fixed (10 days) The staff switch up after our first night was insane very un helpful gave minimal information barely even acknowledged us when we would ask a question such as can I get a drink more of a grunt a few of the workers looked very unhappy around the hotel no greetings at any point in the day We were a group of 5 girls and asked where the nearest mini market was as there was no in between meal snacks as you would expect from an all inclusive - and we were told we had to go with a worker in his car “right now” The food selection is sad. 3 main courses soaked in oil… if you don’t like them, there is no other options. The carbonara sauce was curdled… there was no lids to stop flies or mosquitoes landing in the food. One member of our group has a few serious allergies and no signs at all we’re put alongside the food. When we asked what the desserts were we were told “local candies” and the worker himself had no clue what ingredients were used. Everyone around this restaurant looked very unhappy we didn’t even bother going down for breakfast we was given food by some neighbours such as milk and bread which is a basic when paying for all inclusive In terms of transport if you do not hire a car you are pretty much screwed we was not told any of this. When we went to order taxis we were always responded with sarcastic comments like “you’re leaving?” and was not told there were only 2 taxis in the area that close One worker who was friendly enough and helpful wasn’t even from the hotel he was from the sister hotel Filion who must of came over to help out No female staff so you may want to bare that in mind before booking We found out that there was a mini train that would take you round a few places we only found this out after talking to a lady next door to us who figured this all out on her last few days She told us that we would need a wrist band to not be over charged this was not mentioned once by the staff very unhelpful Even the train stopped after 10 :30 and the walk back to the hotel from the last stop was about 10 minutes down a dark forest and countryside lanes no path for walking A few times when we was out we noticed a few staff members driving past us which at first we thought was a coincidence until our last night when they parked up to get somethings from the market and circled back round to us and drove past slowly to stare and laugh in our faces this happened on multiple occasions Workers were seen smoking in the kitchen glass cups looked dirty when looking at the glasses we were told it was just stains from the washer , stained chair covers in the restaurant The public bathroom down the stairs was by the kitchen just felt very uneasy and we would always go in groups Overall if you are looking to stay in and don’t mind buying food this place may be ok for you other than that do not stay here

Jo Karp

Just got back from a short stay here . Its a really nice well designed small hotel/apartments. The staff are all very friendly and hardworking. The all- inclusive buffet has something to suit all customers . The apartments are spacious with 2 bedrooms, the lower ones also have a swim up pool. The main pool is a nice size surrounded by mountain and sea views. Its far enough away from the main strip to be peaceful but close enough to visit.

Greg Nahliuk

Transatlantic travelers or long haul travelers be advised to, hotel can cancel your reservation without any reason and options after a few months of booking(after you arranged all your flights). I assume they were just reselling accommodation for higher price because of the season. Seems this hotel care about only a money, not building good reputation and good relationships with customers. Shame on the management which don’t care about guests who ready to spend more than 20 hours on flight to come to your country.

Lee Turner

Absolutely brilliant place. Staff are the hardest working people and always so welcoming and pleasant. We're in a family room. It has 4 single beds and 1 king size bed which is really comfortable. It also has 2 bathrooms. The pools and sheer size of the place means it really takes days to see it all. Plenty places to eat. The food is the best we've had in a hotel never mind all inclusive. One of our party is coeliac and the meals are made personally and brought to the table. They really take great care. Absolute must for families!!! Hotel grounds are well tended to. Flumes are fab for the kids! Will book again when we get back.

Indea D'aigle

We thoroughly enjoyed our stay at the Star Beach Resort, and would reccommend it to others. The initial correspondance with the resort was great, airport pickup and drop off organization was really easy (shoutout to our driver Manos). Upon arrival, we received a complimentary room upgrade, moving us from the Annex building (across street) directly next to the main pools and near the hotel’s restaurants. The best part of our stay was hands down the incredibly hardworking staff, with a notable mention to Amelio, Tommy, Vagelis, George and his wife, Daina, Ahis and all of the kitchen staff. To put up with tourists for so many days and months in a row, is truly incredible. Kudos to each and every one of the resort staff. Thank you for continuing to be so kind, patient and hardworking right up until the very end of the season [when we visited]. A sincere thank you from the two Canadians who visited at the beginning of November. The food was great, breakfast was the best meal of the day and something we looked forward to even on day 10 of our stay. There were so many options, and the kitchen staff were all incredibly kind. The crêpes were so so good and the mickey mouse ones were very cute for kids. Star Beach is definitely a family friendly resort, really great for kids, as there are tons of waterparks to play in. The waterslides with tubes were a lot of fun (even for grown ups). And the beach was great, not too deep and the ocean was not very aggressive. The evening shows were very entertaining, we enjoyed the quick change show the most. It was very impressive, and had really excellent comedy and magic tricks. The only downside to the entire visit, was a small ant infestation in our room from a piece of dried fruit that was left behind a bed from a previous guest. This would not have been a problem, however management/housekeeping did not seem to understand our request of having the room cleaned to remove the attractant, clean the floors and have the bedding changed. We ended up switching rooms, which was appreciated but not neccesary in our opinion. We believe this oversight was primarily due to it being the last Sunday of the season and being short staffed. The front desk was considerate of our concerns and the manager set aside time to speak with us at the end of our stay to hear our comments and feedback on our experience.

Sinead Burke

Resort is beautiful, facilities for a family are great. Lots of options for pools and dining. Beach is stunning and very close. Restaurant and bar staff are great. Resort is kept immaculately clean. The only downside was the reception staff were unhelpful. We asked 3 or 4 basic questions over the week and each time they would say we don’t know and move on to the next person. This really let the resort down.

Jason Welford

Aimed at younger families predominantly which is great. Lots of restaurants some themed e.g Asian. Accommodation is clean and modern. Town centre 10 minutes walk. Lots of mini supermarkets, shops in and near the complex. Beach and water park also located within the complex. Visited late October cloudy days however 23°-25° ⛅😂👍

Nona Welford

Wonderful place for families with children. Very helpful staff, lovely clean rooms. Only neg comment was that the food was a bit repetitive and all self service, my granddaughter was fed up by 5th day. Would highly recommend a stay here, looking forward to seeing the new waterpark in 2025.

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We spent 10 days last August at Arminda hotel. Overall we were very happy with the hotel. We are a family of 4 with our 4 year old son who is a wheelchair user and our 2 year old. We had a great room above the pool with spacious terrace. The hotel was accessible with lift to get to the pools and common areas. Our room was very clean with fresh towels everyday. We took all inclusive package, food was fine lots of nice Mediterranean choices and menu changes daily. There is a lovely coffee bar but iced coffees cost extra and you can get them from the adult only bar. There’s one cocktail available per day which was ok would be nicer to have a few options/ cocktail menu. There’s a lovely beach walk along the front of the neighbouring hotel. The on site play park and kids pools and kids clubs were fantastic. Location is situated between two areas Hersonosis and Stalis each about 20 minute walk so for us this wasn’t as accessible with wheelchair. We had to take prams or taxi. But for able walkers no issues. Entertainment takes place in the amphitheatre which is beautiful but not accessible for wheelchairs. We had to carry our son into this space. Staff were friendly and accommodating. Overall would recommend, we loved Crete and also hired a car for a few days to explore the island which was great. We organised this in Hersonosis and car was delivered to our hotel next morning.

Andy Georgiadis (Georgidoo Studios)

My family and I, wife and children aged 9 and 11, had a wonderful 5 days at the Arminda. The food quality was good, tasty and plentiful. The service was polite, courteous and engaging as we were always checked on to make sure everything was to our satisfaction. The rooms were cleaned daily, at a convenient time for us, the facilities were also exceptionally clean and the gym was great! There was live entertainment including an Abba show, magic show for kids, plays and karaoke for all. One of those events per night. Our kids loved the food variety, pool and entertainment provided. Lots of activities for kids which allowed for some adult time too. Check-in and out staff were helpful with advice too. We were there with friends and can't wait to return in the future.

Charley Ann

Excellent family hotel in Crete! We are currently on our 2nd visit , we couldn't fault either stay. The staff are all very friendly and welcoming and can't do enough for you. The pools are perfect for children and there are quiet areas for adults to relax too. There is a variety of food in the restaurant and snack bars, plenty of choice. Would definitely recommend the hotel and hoping to return!

Dimo K.

What can I say.... probably one of the best 4* hotels in the region. The staff are attentive and cheerful, the buffets are top-quality, the activities are state-of-the-art (water park for children, modern fitness room for adults, 3 Padle courts, basketball court, table tennis,...), the pools are clean and pleasant, the rooms are perfect, the spa is available and the shows are top-notch. I recommend this hotel to all families looking for a sporting vacation, relaxation and Cretan nutrition. Thank you and congratulations to the staff and the management!

Tami Oserson

Amazing family hotel. We spent 10 days, in July 2024. The staff is the kindest staff i ever met. They gave us such a warm and familiar feeling! The staff Arranged my daughter a wonderful decorations for her birthday, and made a whole celebrationof the check in and the entry to the room. The rooms are very comfortable and clean. Food is also good, big diversity and options, so anyone can find something he likes. The entertainment staff were also exceptional! Kids and adults, we all had a lot of fun. At the end of the vacation- we simply didn't want to leave. I think this says it all! Thank you Valia, and all the team! Tami, Michael, Mia and Zoey Moshkovich.

Lauren Cairncross

Me and my partner stayed here in July 2024 for 7 nights. Overall, it was an amazing stay. We were all inclusive and as a cocktail connoisseur, there was a decent choice of drinks. The food was good in the buffet restaurant (we did not try the other restaurants). I really love how they cook meat on-demand, and the fish and chicken were cooked to perfection every time! We stayed in a 'waterfront bungalow' which is basically a standard double room in it's own building. It didn't really have a proper view of sea (see first photo - which is the view from the door) but the room itself was nice and well-kept. We were on the ground floor so perhaps the view is better on the floor above. The hotel grounds are absolutely stunning and everyday there were staff out trimming trees etc. I went to the spa on one occasion to get a facial and it was lovely. The main pool and the swim-up pool bar were nice. On our first day we went down to the private beach and it was not busy at all. There is another bar near there which serves the same drinks. The staff were really amazing and so attentive. Many times at dinner they had ordered more drinks to arrive as soon as we finished our current drink! The only complaint I have about this hotel is the location, it is quite far from everything if you wish to venture out. We had a rental car so it wasn't too bad. FYI - we booked with Easyjet and the coach transfer to and from Chania airport was about 2 and a half hours!!

Patryk Wawer

The hotel was clean, and the food was very tasty. Overall, it's a great hotel. However, the SPA experience was disappointing. They initially offered a massage to a pregnant woman, but the service was poorly delivered. When we questioned it, they mentioned it was against their policy to massage pregnant women. After discussing the issue with the manager, they refunded the fee. Despite this minor issue, I don't believe it should lower the hotel's rating, which was excellent in every other aspect.

Nicole Binette

This was our second time at an Iberostar and this experience at a 5 star was very different to the 4 star we experienced in Mexico. Food: Our group had varied degrees of food intolerances and each of us took turns getting sick from the poor labeling of the items or poor knowledge of the staff. An example: One chef would tell us that the feta cheese had cow milk in it, the next person would say there’s no cow milk, then when I mentioned what the first person said, they agreed and said we can’t eat it, then a different chef told me we can eat it. Confusion. The labels are not made on sight so you can’t trust what they say. It will say Gluten free on top but in the ingredients it will say that it contains gluten. Or it will say vegan but it will say it contains milk. Contradictions. I was in pain and sick twice even after confirming the food was gluten free. For people with no special dietary needs, the buffet is beautiful and there are many choices. Front desk: When we checked in the lady gave us a rundown of the resort and the facilities. When we tried to ask further questions because we were checking in for a group, she kept trying to walk away instead of helping us with the information we needed. Thankfully the next day we talked to a very helpful man that was able to get us all the information we needed and he was very kind and professional. Rooms: The scenery is magnificent and they do a fantastic job with their landscaping. They did an amazing job with the renovations. The materials used in the design of the rooms was very well done. However this is the first time that I’ve stayed in a hotel that the surfaces in the room did not get wiped. Any glasses in the room also didn’t get cleaned. I had to clean all surfaces, small stains, and dust after the cleaning lady came. In a five star resort I found this unacceptable. The beds were incredibly hard and uncomfortable. Most of us had back pain and requested mattress toppers. Spa: There is an amazing Hammam with a cold pool inside. This was a great experience. For our treatments each of us was disappointed. We were told our service would be done with a lavender oil but none of us smelled lavender during the treatment, or afterward when smelling the oil on our skin. The mud masks we had done were done incorrectly the first time. Thankfully they offered a second mud mask where it was massaged on, wrapped in foil, and then we waited a few minutes before washing it off. It was relaxing the second time. Entertainment: The animation team did a great job with their fitness classes and the evening theater shows. There was one disappointing show that I recommend they remove and that’s the “Fire”show. It was more of an over sexualized dance show that felt more like a seduction show with a few flames. Half of the crowd had left halfway through when they realized there was not much fire and it was not appropriate for children. The hotel recommends two train tours, one for ceramics and one for olive oil. We highly recommend doing both because it was a great experience. Bring a scarf or jacket because it can be very windy and cold on the train. Something unique about our experience was that we got to see all of the staff get recognized for their hard work during the season. It was very moving and pleasant to witness how close they had become. There were many staff members that made a sweet impression on our hearts by their genuineness and positivity. Certain waitresses, bar staff, the lady at the reception of the spa, the man at the front desk, and all of the animation team. Thank you for making moments of this experience very unforgettable. My whole time there I contemplated my rating for this resort. It went between 1 star to 4 stars, but ultimately with the food pains, I can’t rate this resort as anything more than 3 stars. I hope you become more sensitive to the seriousness of food intolerances because it’s unfortunate to spend time resting and medicating in a room due to incorrect labeling or staffs lack of knowledge on ingredients.

Nikos Kamitsos

My stay at Iberostar Selection Creta Marine was fantastic! The hotel is beautifully located with stunning views of the Aegean Sea. My room was spacious, clean, and offered a serene view from the balcony. The food was a highlight, with a great variety of delicious options at both the buffet and a la carte restaurants. I particularly enjoyed the fresh local dishes. The amenities, including the pools and spa, were excellent, providing plenty of relaxation and entertainment options. The staff were exceptionally friendly and attentive, always ensuring that I had everything I needed. Overall, it was a perfect vacation spot, and I highly recommend it to anyone visiting Crete.

Lana Ghvinjilia

We spent really quality time last month in this hotel. In spite of the hotel is located in the middle of unpopulated area, it suit us because it provided good privacy, calmness and relaxation. You can easily rent a car next to the hotel and go to nearby lovely town for shopping and socializing. Food was really interesting and good quality. This is family time of resort, without noisy parties or loud music. It offers kind of evening entertainment, but not too disturbingly. The really good feature this hotel has are artificially built bays which ensures water at the beaches is calm and warm, especially comfortable for families with children. There was one waitress in the main restaurant - Afroditi, with brown hair, older then others and very very helpful and welcoming. We would ask administration pass our thanks to her.

Artemis Papadakis

My first and certainly not my last visit to this splendid hotel! The grounds were impressively well designed and maintained. Dream-like pools were clean and spacious. The kids had a blast playing in the children's area and using the slides. Excellent adventures all day long. Lounge areas inside the hotel were perfect for relaxing and if you chose the outdoors lounging areas, you had ample options surrounding the pools. This hotel is perfect for families and friends to enjoy delicious Greek and international dishes at the buffet. Entertainment is top-notch! My favourite experience is the genuine and helpful staff that strive to make Atlantica Ocean Beach Resort awesome in every way!

Wojciech Jawor

Renovated to a good standard, good equipment. Delicious food. Clean. Professional and very helpful service. Own beach with small pebbles and dark sand. Away from the city, but close to the road, petrol station. Rental on site. Many rooms with sea view

Kerrie Granton

We had the absolute best holiday here and we would return again in a heartbeat. We did visit this hotel just before their refurb so my review may be slightly outdated. The rooms in this hotel would not comfortably suit a family of 4. We had 2 main hotel rooms with a sea view. One of our daughters shared a room with her Grandparents, and our other daughter shared a room with myself and my Husband. There was not enough room for 4 people to fit comfortably in one. If you have more than 3 people I would recommend booking 2 rooms. The rooms were basic at the time but if I'm being totally honest, we were barely in them as the hotel is beautiful and we wanted to make the most of it. The balconies are small and fit 2 people maximum on them. However, if you have a sea view room, the view is breathtakingly beautiful. The hotel is stunning, it's very clean and well kept. You often seen cleaners around the hotel and you can see it is well looked after. All the cleaners always said hello and were more than friendly. When looking for holidays, one thing we had to consider were things to keep our eldest daughter entertained as she is neurodiverse and needs to constantly be doing something. The water slides provided her with hours of entertainment. The pool has 3 different pools which you can swim fully round all with different depths. She would spend hours in the pool and then once her mind needed to do something different, she would then be entertained going down the slides for hours. You never really have to queue for the slides as they move so fast. All the lifeguards had a wonderful sense of humour at the top of the slides. We would go to the beach in the afternoon and spend some time in the sea. There are lots of little fish swimming around, so make sure you take some goggles with you to see them as they were so pretty. Sunbeds - a lot of people would get up at the crack of dawn to secure their beds. It's totally unnecessary. The day we arrived at the hotel we got there at 2AM. There was a man coming out of the lift to put his towels down. So yes, it happens, but we went to get our beds at 9 am every morning when we went for breakfast, and we always managed to locate 4 bed sunbeds. We would have to grab them from different locations to put together, but there were plenty there. The food was insanely good. They always had different themed food nights, so if you're staying for 2 weeks, there was always a great selection of different foods to try. I can honestly say this is the nicest food I have ever had in an all-inclusive hotel before. They do a separate table for the kids with more common foods such as spaghetti bolognaise, chips, etc, if you have fussy eaters. They do have allergen warnings on the food. However, if you are considering this hotel for allergies, I would say it's easy for cross contamination as guests use the same spoons to serve themselves different dishes. However, the kitchen staff may be able to dish some freshly made from the kitchen. The entertainment team was poor. They often had exercise around the pool in the day and they were fabulous with guests but the evening entertainment was very poor and the hotel do need to invest more money in to this area. There is also an arcade area down by the beach. We didn't use this, but we would often see a lot of kids in there making the most of it. There is a spa included in the hotel. Again, this is not a facility we used as we had young kids to be looking after, but it did look lovely in there. There is a shop just across the road from the hotel that provides all your essentials. I would recommend this shop over the shop in the hotel. There isn't anything directly next to the hotel to visit other than the shop across the road but there is a bus stop right outside the hotel that takes you straight to the next town. We didn't do this as we only stayed a week but we would see a lot of people taking trips out. I would 100000% recommend this holiday for a family holiday, especially if you have a child who needs that little bit extra than just the pool. X

Anna

I don’t recommend this hotel for one reason: you’ll be informed about a tax during check-out, and you might not be prepared for it — it’s €100. It was stated that breakfast would be prepared for those leaving early, but in reality, there was only stale bread in the restaurant, not even a bottle of water. Overall, the service at the hotel was far from pleasant, which really spoils the experience, especially the reception staff.

Alexander Panagiotopoulos

It's been years since my last visit to the resort and given I was in Crete on business, I was pleasantly surprised finding my experience not only been refreshing but also turned out to be a short of vacation amidst the meetings and calls. The place has been extensively renovated with spacious halls and furniture in earthly, mind-relaxing colours. Apart from being vast, they are quiet, relaxing to the eye that makes you focus on the work. The highlight, given tit was September, was of course the swimming pool. At the lunchbreak, a quick drop in the pool was as reviving as it sounds, the food was plentiful and the ambience excellent. The staff was very attentive but not over my head, and always at my disposal to attend to my requests. The IT infrastructure was perfect with fast and reliable network to conduct my meetings, without worries that it might drop at any point. All I can say is that, although this was a business trip, it turned out to be a fuse of business and well-being. Top spot for the location as there is public transportation just outside the resort's premises and if you have a car, the main road connecting to the city of Chania is only 2km away. Will return for sure. Keep up the great work you have done there :)

James Castell

Had a fantastic holiday at Blue Bay Resort! Everywhere is extremely clean and well looked after. The staff are all friendly and very helpful! The food was the best I have had at an All Inclusive hotel - loads of choice at every meal and really good quality! We very rarely return to the same hotel for another holiday as usually prefer to try somewhere new but I think we will make an exception with this one. Would love to come back here as there is everything you need for a brilliant holiday! Nearest beach is only about 10 minutes walk - down quite a steep hill but as it’s not far it’s not an issue! Couple of shops and cafe bars at the beach that are really nice! Definitely recommend the Blue Bay for a lovely relaxing break 👍🏼

Francesca Meli

If we could give more than 5 stars we would. This is absolutely the best place where we have been so far. Starting from the stunning location superb view of the Aegean sea and beautiful beaches nearby. Rooms cleaned every day, we have been served amazing food with lots of choices and entertainment was on every night after dinner. But the staff deserves a standing ovation...from the reception, shop, restaurant & kitchen, bars to the cleaners every single person went over and beyond to make our stay perfect. We have never seen a grumpy face (and working ourselves in the hospitality we know how kills this job)and we went at the end of the season which meant they all were very tired, but they all had a contagious smile on their faces. I fell in love with Greece but overall I love its people, they are the most kindest and caring persons I have ever met. I wish I could remember every single name to say thank you personally but I have a bad memory sorry. Thank you thank you. Hope you all have a well deserved break. We will surely see you again soon❤️

J 007

We had a room in the annex - nice Seaview and the room was dated but clean. Reception area looked after well and nicely decorated, and the grounds round here are well kept. Unfortunately this is where the positives finish. The pool is dirty with mould on the edges, and the slides are so worn the paint is coming away. Pool towels are not included - these should be included at 4 star level. There are 2 lots of music playing at the same time at the pool, and the staff are disinterested. There is minimal snacks, some of the pizza slices were sat around for 5 hours. The floor area is dirty and unkept, and any snacks or drinks had to be shared with the resident cats. No problem normally but these cats are quite feral and jump up at you whenever you have food, including in the main restaurant. The staff don't seem to care and paid no attention to one lady who lost her dinner to a cat who jumped up and knocked it off. This resort I feel is 2 stars, 3 at best. I personally don't recommend this resort or the area which in October appeared run down, mostly closed and without many people or atmosphere.

Hannah Berry

Me and my partner stayed here around a week ago. We arrived late at night and were greeted by smiling faces, they gave us a packed lunch and then were escorted by vehicle to the annex building with our luggage. Our room was beautiful, clean and spacious. The bathroom was clean and tidy. Outside our room we had a garden patio which was beautifully kept. There was also water in the fridge and a refill point just outside of our room. The view from the hotel was out of this world, beautiful bays and beaches just a walk away. Friendly villages also. We took the bus to heraklion three times in our stay. The food was amazing, there was something different every night and the staff were all really smiley and helpful. From start to finish our holiday was enjoyable. Thank you to the Blue Bay Resort hotel for the lovely facilities, friendly staff, incredible views and for our amazing memories. Youre doing something right!

Jill Colton

Just left this hotel had fabulous week here. Staff very friendly and helpful. Tony in the main bar is so welcoming and chatty and Antonio in the annex bar is charming. Great food choice and desserts too good. Spa was good. And views amazing. Plenty of space at this hotel to find a quiet spot entertainment was brilliant. Nice walk down to the beautiful beach but catch the mini bus back as it's up hill. In all a wonderful hotel with great staff. Oh and have to mention vasilis restaurant down at the bay very warm welcome and amazing food.

Sabine Edrissi

One of my favourite beaches. Even on windy days you can still go into the water because it is nice and shallow. Good for kids. The beach is very clean, has plenty of parking and easy accessible.

Miriam Ott

Nice and clean beach, really sandy and easy to access. Parking and also a bus station is directly in front, so it’s super easy to get there. We spend a whole day here since two sunbeds with a sunshade were just 7€, so it’s super affordable and worth the spend.

Mark Lacroix

Best beach ⛱️ close to heraklion. We've been from heraklion to Agios Nikolaos and this is by FAR the best, wide, sandy, no stones, no pebbles. Most beaches have stones when you enter the water and don't have even slope. Trust me don't go looking for best beach on this side of the island , save your time and stay on Arena. 3E for beach chairs and 3E cofee, 3,5 E for beer, decent service. Food choice is limited but you wont die starving.Free parking and also as a bonus at least for me is that you get to see planes landing as the Beach is close to heraklion airport .

Zoe Cheatle

Visited june, at 6 pm with family of 5. After we spent hours driving around trying to find a nice beach in the agios nikolas area that wasn't heaving with people, we decided to head the other way towards heraklion, and found this one .... loved it.. big, wide beach and all sandy, sunbeds, free parking, clean, good waves to play in. Could easily have spent a whole day here ( imagine it's busier during the day but still there's alot of space so think it would still be ok and not too cramped like many other beaches we tried ) There's a cafe and a lifeguard and a few different sections with sunbeds you can hire.

Akvilė Aleksaitė

Very nice sandy beach. We had trouble finding a changing cabin - there's one for this quite large beach. Didn't find a shower to wash off the salty sea water. Lots of space to park your car.

Christos Chatzimladis

Very good Hotel, with professional stuff. We was all happy to stay and to use the hospitality of the people who works there.

Adrian Petrescu

A bad hotel. This is not a real 4 starts . Bad internet over wifi. Also the room are not ok.

Robert Tatai

This hotel is horrible. Back to the ‘80s!

Linette Dambon

Genial

Sabrina Solmon

Very disappointed with the rooms...a dormitory hotel...the rooms are not clean...very poorly maintained...uncomfortable beds worthy of a prison...very dilapidated...having traveled quite a bit my family and for me the first time that we are so disappointed with a hotel especially in relation to Marmara... we did not have the choice of the hotel in relation to the travel agency (all the French being grouped within of this establishment) but really very disappointed hotel to completely redo!!!! The disgusting drinks!!!! From the fleet!!!! We are really making fun of the world! However, thank you to the staff who are trying to adapt with the new restrictions! I would in no way recommend this establishment in terms of the food...the room...the service...not worthy of a 4 star!

keelan sawbridge

I Went In September I Had A fantastic time with my family i made friends with all the staff and entertainers. Me and The man who worked at the reception got along very well his name was Petros and He was So kind and brought alot of joy too the table the food and entertainment was very good and the location was perfect as the beach was a 5 minute walk. The water slides were fantastic i highly recommend this place.

Petri Karvinen

Visited during low season just for a day (day passes available even if you are not staying here). Great small waterpark for kids, and in low season the day pass was really good value for money with good food, snacks etc. included in addition to the water park usage. Staff was really friendly and helpful. The place is relatively easy to reach even by bus (even easier with car), but is a bit remote if you consider staying and would like to do other things besides enjoying all-inclusive by-the-pool holiday (nothing wrong with that!).

Claude Barras

Thank you Chrispy staff for the great time. The room were clean. The food was local and good. The hotel is ideal for a family who want to spend time toghether. We envoy a day in Chania, it was only 25 minutes from the Hotel and it's a great place to visit. The staff did extra miles to make everything possible.

moira cook

The hotel and staff are very good. But I think they took shots of the outside from an elongated view which makes it look much bigger than it is. The food is good, rooms are not big enough for 3 .We think they need updating to be 4 *. No Kettle or tea/coffee. First time I've had this. On a wet day like today there is only 2 places to go , your room or around reception or the bar. Good job as a few people have gone home so more space. It's a lovely place in the grounds all things considered. But it's isolated outside, to our left it's over one mile to anywhere, to the right it's over 8 miles. Buses run regularly but you need to know where you are going. Sadly I won't return because of the location . There are also feral cats and kittens that get comfortable on the sofa in reception.

Hazel Brown

After a long flight and arriving at 2am in resort we were met by Sylvie on reception who is amazing! She looked after us and walked with us to our room and also ensured we had something to eat. The room was always spotlessly clean and the cleaning was done every day fresh towels and beds made. The food was exceptional and plenty of variety especially the show cooking. The waterpark was amazing and would definitely recommend it with families with small children. Overall would definitely recommend coming to Chrispy Waterpark Resort- we will be back. Special thanks again to Sylvie nothing is too much trouble for her always there with a smile to welcome you and to ensure your stay is perfect.

Slobodan Gajić

Location is on the beach, kids pool very dirty, other one small and too crowded. Food is ok you can always find something tasty a lot variety. Rooms on the ground level have mold both on curtains and walls.

Paul McIntyre

Don't come here if you want a pool stay as it's tiny and as the sea is not suitable for kids the pool is over run but them screaming all day until 9 ISH. ( Can't blame them for that). Don't expect a bed as the German guest reserve from 11ish at night with inflatables etc. And to use the sunbeds on the beach (for the resort) and extra 7 or 20 euros a day (which doesn't even have padded beds, unless you pay 20). Flight was at 11pm so for a late checkout had to pay an extra 60 euros.....

Sunny

We had a 10 days stay with our 3years old child. Unfortunately we can not agree with the stars the hotel has and would not visit it again. Positive was: - directly at the beach - silent - friendly staff - you can walk to the city in approximately 30 -40 mins - mini marked is close Negative/to improve: - all inclusive but not good quality ( almost every day the same, no fresh cooked food, juices are more Sirup and without water not to drink for us) - food is more like casino food (long time at a heating plate) - fruits taste not like in the south’s and a lot of can fruits instead of fresh and healthy ones (wouldn’t be so picky but at the homepage they highlight the food) - all inclusive drinks at the bar are with low quality (cheap alcohol) you get cheap coffee and for the better one you have to pay - sun beds at the beach must be payed - too less sunbeds at the pool, most of them are reserved by people in the early morning and nobody is there for long time. At the big pool are almost no sun umbrellas - the water in the children’s pool needs to be changed and contains a lot of chlor - playground is nice but at the slides you could not slide you stop - the hotel used just plastic cups/glasses, very unfriendly for the environment (not reusable) - they do not offer pool towels for free, you have to pay a deposit of each and money for washing them - beach contains more stones as sand - rooms could be cleaned better (we had ants and sand there)

Jakub Chrząstek

A great place for a family with children. Very good location, near the beach. The sun lounger on the beach is paid extra, but in my opinion it was fine. Otherwise I couldn't use it. This was the case in the hotel where everything was "booked" by the guest's towels :( Good quality and fresh food. Not the best restaurant, but I wasn't disappointed. The hotel rooms are of a good standard, they are clean and service can be done daily. One downside is very personal and relates to smoking. Smoking is allowed almost everywhere which conflicts with the child friendly policy.

Joe Morris

4.5 We loved this beautiful hotel, amazing pool area to relax in and on a lovely beach. The pictures didn’t do it justice in our opinion - amazing decor and ambience 😍When our arranged transfer to the airport didn’t come Mr Ionnas on reception was very quick to help us and stayed with us to ensure we were well looked after, thank you sir! The only slight disappointment was the variety in the food and drinks offered with the A/I service, definitely not to the standard we’ve had elsewhere. Friendly staff and beautiful location, the main town is walking distance :)

Patrick

Very nice people! After you have been away to the beach or some nice cities nearby, the owners always are happy to see you! The rooms are exactly what you need, with a nice refrigerator. The pool is very nice. Not too busy and a comfortable temperature to cool off. The chef makes good food and also has a big passion for cooking, very nice!! All in all, very nice!

A Nassar

The place is fantastic, run by a delightful family. The spotless rooms and exceptional service made my stay wonderful. The charming terrace with greenery was perfect for relaxing. Ideally located near the town center, with a handy supermarket next door, the walk to the beach was enchanting, I saw lemon, fig, and carob trees which was pretty cool.

George

If you're looking for a small apartment or studio for your stay in Crete, then this place is highly recommended. It's located between Chersonissos and Malia, on the edge of Stalis, which makes it the perfect location to go anywhere you want, without too much tourism. Stalis is only a 10-minute walk away with loads of nice restaurants and tourist shops, though you can get plenty of food and drinks right here at the pool bar. There's a busy road right next to it, but with the doors and windows closed (and air conditioning on), you won't hear a thing. The staff is amazing. Two sisters run the place with the occasional help of their father, and they work very hard to ensure your stay will be the best it can be. If you have any questions, they're ready to answer them. Every Thursday night, they hold a barbecue with the best meat you could desire, paired with the best tzatziki to eat. In short: yes, you should stay here; you won't regret it.

Suzanne Otten

Stayed in this perfect appartment for 14 days. It is located on a busy road but you don't notice anything. The beach and shops are 10 to 15 minutes' walk away. Since 2023 it has been taken over by a young couple, who are doing an insane job. Customer-friendliness at its best! On Thursday evening, they always have a BBQ with live entertainment, highly recommended! The food is all homemade and the atmosphere is fantastic. Thanks for everything Efi!

Ruben van den Brink

We stayed here for 14 nights. It's near perfect. The location is great, only a 10 minute walk to Stalis center. The only downside of the location that the hotel sits next tot a busy road, when you close the doors and windows the noise is almost gone. The bar and swimming pool are great too, good food and drinks and the pool size is perfect for the amount of people that use it. The room is great too, the beds are not the nicest but we still slept great. Airconditioning is pay-per-day, I would expect free airconditioning in a warm country like this. It was clear upfront that it would not be free so it's not a problem for us. More cutlery, plates and pans would be nice. Please rent a car and explore this amazing island! We went to: Samaria gorge, matala beach, agia nikolaos and some random beaches.

lucy winfield

Another mis advertised room as per the previous review (timo s) booked a superior garden bungalow garden view open plan...we got a double room with ensuit with a view of apartments from a tiny balcony in a block of 3 on middle story! Pics attached. We didn't complain as I should have got the correct room in the first place and on looking at the plan I couldn't imagine there was one as none would have had views of anything. It's also not a beach hotel and is quite a walk away down a path over a road. We arrived to a very welcome snack and coffee but upon receiving it it was a soggy ham and cheese sandwich which was not nice. Not a good first impression of the food. First breakfast was OK but was exactly the same all week. Hot dog sausages not 4 star, hardly any choice of breads and same ham n cheese that's out for breakfast, lunch and dinner. We really are not fussy eaters at all and welcome any cuisine but the food was repetitive and boring and not labelled most of the time. We were invited to the restaurant a la carte night which was the same offering as the AI food but the pumpkin soup was nice, cheese and ham wrap is not a la carte! Yes that was the 3rd course! You had to pay extra for bbq night which was cooked and eaten around the pool...I will come back to this 🤬 I don't think this should be an extra charge. The drinks are terrible, no fresh orange juice, no Pepsi or 7up...its all machine pop and tastes like chemicals. They also don't sell any or have vending machines. No milkshakes, ice creams, snacks for sale. On the 1st night we had drinks by the pool watching dancers, I asked for a Bailey 's to which they were going to charge me 5 euro, I asked if we could pay to access the branded drinks as my partner also prefers smirnoff and was told no its pay extra for every drink. No point in AI at all. The wine was ok with food but they sell no bar snacks and won't even allow you to purchase you own and eat by the pool. I was told it's so children don't throw food in the pool! This is extremely contradictory as bbq night is held next to the pool and the staff were throwing allsorts around (pics attached) and at 3pm they put a very poor offering of cake, doughnuts and (yes you've probably guessed!!) Ham and cheese wraps. This pretty much spoilt our holiday as the food, drinks and room were not as we expected or a 4 star quality. We have been abroad 3 times this year and this was the most expensive holiday and definitely the worst. The pool area was nice but pool was freezing, sadly though without nice drinks and snacks it lacked atmosphere. It states they are moving to adult only which is going to be tricky as children like cheap orange, cold pool and chips for lunch and dinner but adults going all inclusive 4 star will expect much more! Definitely wouldn't go back. A long review I know but if I had read this I wouldn't have booked here. I think the reviews I read were possibly half boarders who go out in the evenings and pay per drink. The Cactus resort a little down the road is far better. Stalis is a lovely place but closes in October so very quiet.

Jacek Łukaszewicz

Today is my last day here, and as I lie by the pool enjoying the beautiful sun, I have mixed feelings about my stay. The infrastructure is nice, and the rooms are decent. The surroundings, with lovely plants, palms, and fruit trees, create a pleasant atmosphere. The staff were also very helpful and friendly. However, the biggest disappointment was the food and drinks. Overall, while the place looks lovely, I would not recommend visiting until they seriously improve the kitchen and café. I checked the reviews and was quite shocked by the positive comments about the food. I spoke with a nearby café owner, and she mentioned that everyone from Kyknos says the same thing: lovely place, horrible food. Another issue was the smell from the toilets, likely due to poor plumbing. This odor was sometimes noticeable outdoors, from the small pool area to the end of the smaller group of buildings. It might be a temporary issue, but it persisted throughout our entire stay.

Radka Ketnerová

Very nice accommodation in a modern bungalow surrounded by a well-kept garden. Regular daily cleaning and change of towels. Helpful and friendly staff (the maitre d'hotel does a really professional job). Perfect food, rich breakfasts, a large selection of various dishes at lunch and dinner (Greek and international cuisine). The bars at the reception and by the pool offer a wide range of alcoholic and non-alcoholic drinks, cocktails, and an afternoon snack. A visit to the a la carte restaurant was also a great experience for us. There is a children's pool and a pool for swimmers, sunbeds and umbrellas available by the pools and in the gardens. Clean everywhere, I really appreciate the use of returnable drinking cups.

M K

We stayed at the Kyknos hotel for a week with 2 other families. We enjoyed our stay and would go back. Pros: 1) Staff: Majority of the staff are amazing and they all work really hard. We were impressed with their dedication. Stella in the dining hall always had a smile on her face and the staff at the pool bar was very friendly. Rooms were cleaned daily. 2) Kids Club: BIG hit for my kids and we enjoyed some quiet time at the pool while they were entertained with fun activities by very friendly staff. Especially given the heat in Creta having this Kids Club for the little one is like an oasis – what a great idea! 3) Rooms: updated, including bathrooms, and comfortable. 4) Entertainment nights: we had a good time at each of these. 5) A la carte night: we enjoyed the food and the presentation. 6) Surroundings: the resort is well kept and the plants (flowers, trees, ornamental grasses) are well kept. Cons: 1) Water in the main pool was cloudy – needs a little balance of the chemicals. 2) Some rooms are small. We were 4 and kids had a sofa bed to share which was uncomfortable. However, we ask for another room and they were each given a small bed, much more comfortable. 3) Spa area needs a remodel and needs to be cleaner. The massage was ok, the space was dirty. Other: Food: plenty and everybody can find something to eat. Beach: small beach 5 minutes away; larger, gorgeous beach 10 min walk. Malia: 20 min walk to downtown --- worth doing this one evening. Overall, good memories and would go back!

ROY CAKE

Just got back from spending two weeks all inclusive at this Hotel. We had a fantastic time. All the staff and management made us feel very welcome and the service was brilliant. The two pools and Hotel grounds were kept immaculate, cleaned every day. We stayed in a superior bungalow which was fab. Meal times were great with a good choice on offer every day and a pool bar open early till late!. A special mention to Nasos and Ioanna, they were brilliant. Location is great to, just a short walk to the beach. Highly recommended.

tom brazil

Awful hotel . Bathroom had mold and no shower curtain so the bathroom was always soaking wet . AC didnt work at all yet was still told we had to pay despite reporting it as not working twice. Staff very rude especially the person who i think was the manager and a lot of the rules regarding drinks and food just seem made up on the spot. However the overall hotel is nice the pools are big and the water slides were fun and its in a good location. would not go again though.

Bessie - Vasiliki Broussalis

I take no joy in writing negative reviews about businesses. However, when I am swindled out of hundreds of dollars, I believe I must let other people be aware of my experience. We had a booking at this hotel August 6-8, 2024. I arrived and left the hotel within two hours. Upon arrival, the check-in process was chaotic. There was only one person working at the reception and it was a lot of traffic for one hotel. I witnessed the receptionist charge people for air conditioning, kettle usage etc. I have never experienced this before. We were brought to our room and it was very disappointing. It was dated (which is okay), and not that clean (see pictures of crusty TV remote, ants in room, spider webs on windows etc). The room was hot. The receptionist told me she would return in five minutes to turn on the Ac because they have to turn it on with a key! We waited an hour in the heat. There were other guests enjoying the pool and we could hear them despite closed windows and doors (AC was on at this point). We asked for a room upgrade. We offered to pay. There was no other rooms available. We are business owners so we tried to offer four different solutions to the receptionist but all were rejected. We were told we could not get refunded because the owner who had final say was on vacation, then we were told the accounting department was closed for the day. It was essentially terrible service due to poor management. If you are going to have a single person doing the work, you need to give them some discretion to make decisions. We had the all inclusive package but it was very restrictive in times to consume and items to consume. Too many rules for me. It is either all inclusive or it isnt. Cannot comment on the food as I had none. We were not allowed to check out as we left before the official check out date. This is unheard of to me. No receipts issued, no proof probably to cover themselves and not provide any sort of refund. They kept telling us it is our choice to leave and it was but why can I not have an invoice as proof? We have yet to hear from them in any way but it is fine. That is all you need to know. A business's worth is shown in how it treats clients when there is an issue. The pools looked nice and the location was good. But if a hotel offers bad service and mediocre policies, you should avoid them.

Rūta Padvelskytė

Not what you would expect a 4 star hotel to be like. First of all, the apartment felt like it was just refurbished as it had piles of construction dust in the corner. Walls were empty, old furniture, no bathroom shelves, no shower curtain, no power sockets by the bed. It also smelled like chlorine and bleach so we had to keep the windows open and there was no mosquito mesh. There was also no sound isolation whatsoever so if you’re a light sleeper, you’ll have trouble sleeping as some mornings hotel workers started construction work as early as 7am. There were also no “do not disturb” signs so if you didn’t want your room cleaned you had no choice. The good thing was that apartment was very spacious and had a private balcony with a nice view. Another thing worth mentioning was the dining area. The food wasn’t bad, but there were so many strange made-up rules that made us feel constantly tense. It felt more like an army than a holiday retreat. Also when half-board, you can’t get any drinks or even water with your dinner, only at breakfast. Not a huge loss tho, as all the drinks tasted like chlorine and the coffee was just terrible! However the worst thing was that you could feel and see how tense and stressed all the staff was. There was this one manager who was just walking around and watching everybody work, pointing to an empty dishes and bossing everyone around even though all the staff was working so hard and were so nice and friendly. We hated that our plates were taken away with the last bite, basically while we were still chewing our food but it felt like the staff was pressured to do so by the manager so we didn’t say anything. Overall it was okay for a price we paid as we got a cheap last-minute vacation and we didn’t spend much time in the hotel area anyway, but I would rather choose something different next time. Also, it’s a 4 star hotel, so keep in mind that you’ll have to pay additional 7€ tax per night that becomes a whole 49€ a week. Good things: beautiful surroundings, stunning plants, food variety, tasty ice-cream, friendly staff, good location, nice view, cute cats, quiet in the evening.

Daniel

We booked 1 week vacation here in september 2022 with half board. This is a hotel apartment and the hotel room was very nice, spacious and cleaned daily by staff who provide plenty of towels and do a good job overall. We had a mini fridge in our room and the aircon worked very well. We had a private pool with our room but they also had 2 adult pools plus a kids pool with slides all were great. Hotel was quiet on a night, no noise and well lit. Foods here is okay, standardised buffet but we ate out mostly anyways. All the staff here were friendly and accommodating. It is just a 5 - 10 mins walk to the beach and it's about 15mins to the bus station if wanting to travel to Heraklion and Aghios Nikolaos. There are many supermarkets, restaurants, bars/clubs on the main street, which are open until the early hours of the morning. We had a great time here and would recommend this place to anyone wanting to visit malia and be close to the beach and not far from the nightlife.

Aneta Karlo

Great location ,nice modern rooms , lovely reception and cleaning staff, shame that restaurant staff and manager ruined all by being miserable not welcome you and rude, all waiters feel like they are working under the manager pressure . Food was ok but not the best sometimes was even cold , lack of entertainment but you are in Malia so you have to go out for it. Big minus for not having any all inclusive cocktails other than wine and beer ,raki(the board with cocktails advertised but not put any price so u think is in all inclusive option but they will charge you ), no soft juices only vender machine with sparkling drinks .

Joris

Superior hotel, amazing staff. The rooms were clean and modern, the overall cleanliness of the hotel is very good. Lots of paces to hang out and relax with a cocktail. The staff will do anything to make your stay as relaxed as possible. The breakfast is good, the included buffet is OK. Will return sometime for sure!

T L

Pros : I do love the area, bus stop right outside the hotel to take you around Bali €5 euro return. There isn’t much option or choices around the area but it has its potential. The swimming pool is nice, limited space to be warned. The cocktails was 10/10, I really enjoyed it , also you can have Shisha. The view and the hotel is set lovely as you see the mountains 🏔️ etc The area is near the beach 4 min walk, bus ride take you mainly all the main beaches. The hotel is nice, as the area is a good location if you wish for a peaceful holiday trip. Cons: Reception : the lady in the morning she isn’t as friendly, as your facing customers , you will need to knowledge and approach your customer in the correct manner and also how you respond , it is basic knowledge to know these things, specially if your dealing with so many customers. Friendliness and going above and beyond is important. Specially if you’re running a 4 star business. Advice: I hope they will improve little things as the hotel is good location and could have room of improvements. Not a bad stay but little errors could be fix, which can be resolved easily. Thank you and good luck.

Eva Goedemoed

My partner and I had an amazing stay at Sunset Boutique Hotel and Spa. From the moment we arrived, everything was perfect. The hotel is beautiful, with a peaceful atmosphere that made us feel relaxed right away. The staff were outstanding and went out of their way to make our stay special. One day, when all the pool beds were taken but hardly anyone was around, the staff kindly offered us the lounge beds usually reserved for rooms with private pools. This thoughtful gesture allowed us to enjoy a relaxing day by the pool, and we really appreciated it. Our room was clean and comfortable, and the spa was a great place to relax. Overall, our stay at Sunset Boutique Hotel and Spa was fantastic. The excellent service, lovely surroundings, and little extras made our visit unforgettable. We can't wait to come back!

Neal Smith

We have stayed at this hotel many times and always find the staff helpful and friendly. The rooms are great with a lovely view of the mountains. A few minutes walk to one of the many nearby beaches makes it ideal. The bar is well set up with brilliant cocktails. Another superb holiday. Thanks 😊

Юрій

This hotel does not correspond to 4 stars and I do not recommend it to anyone. I'll start with the negatives. There are not enough places in the restaurant, you have to wait until free tables become available. The worst thing is very poor breakfasts and dinners, there is no choice at all. I didn't want to eat anything for two weeks. Juice for breakfast is not juice but a concentrate. The main pools are sometimes cleaned, but the second floor is rarely cleaned. In two weeks there was never water in the room. Upon check-in, there were two bottles of water at 0.25 and that was it. Coffee, tea and sugar are also missing. This is the first time I have seen that the gym in the hotel is paid. For a torn beach towel, you need to leave a deposit of €10, but the most incredible thing was that to replace a beach towel with a clean one, you need to pay €5 each time. From approximately 12 midnight to 7:30 am, there is no one at the reception. If you have any questions, those are your problems, wait until the morning. We went on an excursion early and ordered a lunch box, but at 7 in the morning it turned out that no one had prepared it for us and there was no one to ask because the reception was not working. The hotel is saving on all the staff, there is not enough. The main advantage of the hotel is that although it is new, it has been modernized. Definitely not worth that kind of money.