4 Star Crete Holidays

lea

The rooms are furnished in typical Greek style. The rooms are equipped with new towels every day. As our room was not directly at the reception, we hardly noticed any of the parties at night. It would have been better if the staff had given notice or hung something out so that the hotel guests would know. When we had dinner while there was a party, it was always very amusing and nice to watch. The staff is very polite, courteous and friendly. For breakfast there is a small buffet and fruit and meat platters are served extra. The food was delicious and also typical Greek cuisine. Next to them were geese, which, if you asked nicely, you could put the food bucket. The cats that the staff took care of were our personal highlight. Everything is lovingly cared for and designed. This place has a special charm. We would come back every time!

Zsuzsanna Baumgartner

About our holiday story: we have booked a hotel in January 2024 for 4 of us in the family (including a 70 years old elderly lady) and 3 days before our departure we got an email our booking is cancelled. The agent rushed us to accept 2 separated hotels, one of them was this hotel, better than nothing, we agreed, due we checked the reviews and the hotel star rating. Outside the environment is beautiful, colorful, picturesque but inside the rooms especially the cheaper ones is a nightmare - uncomfortable - dark - dirty - neglected accommodation. I understand there is difference between rooms price and size wise but cleaning and maintaining a room should be only physical work. I would say, this place should be more famous - popular as a turist attraction /experience, wedding - cooking venue or museum then a 4*hotel. Who is looking for a Traditional Greek Village style holiday, this place is perfect with the most expensive room but if someone is after a comfortable - modern - 21st century holiday avoid this place. Sorry about it.....

S. Omar Cosmetorres

Hello Fellow Travelers! This is a summary of my stay in Arolithos Cretan Village. I was looking forward to my stay there. My family is Cretan, and I spend a lot of time in their villages. At first impression the Hotel grounds are very taken care of and gives you the calm sensation of an old school village. The pool was clean and very pretty, and the clerk at the office was nice. However, when we arrived at the room, the entire atmosphere changed. I do understand that the owners want to make the experience feel like old school village living, however village living is NOT dirty living. The carpets on the floor were very stained, dusty and dirty, there was only one working light in the room. The other two lights were broken. We needed to request pillows. There was only one very thin pillow per bed. The shower head wall holder was broken, the shower curtain was falling off and molded and the bottom, additionally there's no ventilation in the bathroom, the bed mattresses were stained and one of the bed frames was broken. The refrigerator has a leak on the floor. There is no wifi in the rooms if you need to connect. The balcony was very dirty and full of bees and wasps that will pile up by the A/C water discharge. There were so many insects that it was not possible to sit outside without being stung by bees or big red wasps. We notified the desk about the lights and pillows. They gave us pillows but didn't fix the lights. On a more positive note, the restaurant has a nice view and pretty good food. Tables are located under trees, so you have to watch out for falling seeds and leaves reaching your food and drinks. The museums are pretty with the exception of the Steel Shop that looks abandoned and like it caught on fire years ago. The Kafenion never opened during our stay, so I can't speak on it. The location of the hotel is PRIME, which is close to the highway and many other places with restaurants and things to do. In conclusion the hotel has a great village feeling with nice grounds, however the rooms for the guests seem to be forgotten about. In my opinion, the hotels focus on making revenue out the tourist trips and big weeding or baptism events, and this is causing them to lose focus in the rooms conditions and / or amenities.

Huong Mai Thao

We have stayed here for 4 nights stay. We recommend you not to book here. Firstly we couldn’t sleep well because they had parties/ events for 2 nights in row with very loud music until 4am, even though the hours of silence in Greece are from 22:00 to 7:30. We have measured the noice inside the room at 4pm, it was over 60 dB. We booked here to take a rest but then we couldn’t even sleep!!! Secondly there is no wifi in the room. They said there is only wifi in public areas, but the wifi in the area next to the pool barely works. The only area where the wifi works is the restaurant. Thirdly the bathroom and room floor are dirty. There are no slippers, so that we have to keep wearing shoes all the time inside to room. Lastly we booked the taxi from the hotel at 4am to the airport. The reception person said that she would arrange it for us. Then we have waited for 20m but the taxi didn’t come. We tried to call the emergency number of the hotel but no one answered. What a service here!

Nicole Ricciardi Montenegro

Seriously?? Do people still think that having birds in cages is cool and ok?? This poor bird looks misserable and was being disturbed and literally bullied the entire night by people and specially mean kids shacking the cage and clapping on the mesh. The bird was trying to defend itself and looked so stressed that we had to step in and tell them to go away. Imagine this happening everyday. There is more birds in cages at reception. Do you really think is fine to confine this animals which nature is flying free (and have already being taken away from their own natural environment) to this tiny cages for your own entertainment?? Small minds and selfishness in my opinion. At least!! build them something bigger where they can have more space. Not even talking about our stay at the hotel as that wasn't any better but it's secondary at this point as at least we have our freedom to get out of there....very sad

Abbie Edwards

Absolutely beautiful trip! We went for a week 23rd Sept- 1st October and had the most amazing time. The scenery is beautiful, 3 pools as well as the stunning beach area. There is plenty of sun beds at all pools. The views are amazing. The staff are all so happy and lovely can not do enough for you. The rooms were spacious, I do agree with some of the reviews that the bathrooms could do with a slight update. The cleaners came everyday and cleaned our room and gave us fresh bedding, even noticed how we were changing the bedding for our comfort and started doing so, lovely little touches. The resort was lovely, the food was great quality. The resort is far from the airport but if you want a lovely relaxing break it’s a great spot!

Benny Kedem

High expectations and a big disappointment accordingly: Looking at Google maps, this site seemed to be very attractive: A quite sea lagoon, swimming pools, great sea view. Arriving there, we found out that the place was new some 40 years ago, and never renovated since then. There is no WIFI at the rooms, only in the reception, some 150 meters away. Pool bathing towels are provided only if one pays (that was the only place that demanded payment for towels) and the four pools are all useless salty sea water pools, that are horrible for swimming. The stinginess of the owners of this place (I avoid calling this “hotel”, it is rather an old-fashioned bungalow village) is remarkable. There are much better hotels for smaller price, beware!

Love

We stayed at Calypso Hotel for 1 night at June. The location is incredible and the people that work there very friendly and willing to help! The owner as well is very kind! The options for food were many and the room we stayed was very nice and satisfying. The place has everything you need, so it's ideal for a family with kids, as well as for a couple! We will go again for sure! Thank you for everything! 5/5! Nadia and Nikos

Andrius Simkus

I am gonna have to give 4 stars The hotel, rooms could do with an update yes, However the location and service is superb, For all who think of visiting, Car rental is a must. The hotel is very isolated and extremely remote but if you have a car it's fine. Happy holidays

Irina's WildFit Life

First room stank badly of mold and was dirty from walls/windowsills etc falling apart). Second room was much better. Food (breakfast) is very poor. Lots of variety, but very cheap, bad quality. Internet lousy. Entire property very dated, neglected, dirty, in bad shape and broken. Pool makes you scared you’ll catch something. Same with lounges. “Beach” is two metal ladders into a narrow sea entry between the cliffs. Oh, and they charge you 7 EUR something tax on top of everything. In all of Greece I’ve never paid that much. Some staff really unfreindly. Definitely not recommended.

Jordan Dowling

Super nice hotel. Everything is all inclusive breakfast, lunch and dinner. The bar was great, staff are super nice. Fantastic location even with my mobility issues it's an okay walk. When we come back to Greece most likely going to come back here and get a car next time to travel the island.

Laura Zeibote

Thank you for a great vacation! We really enjoyed our time in Crete. The hotel is located in a very good place to enjoy and observe nature. Easy access from the airport via public transport (stop #25 but no worries they will let you know where to get out). Their bus lines are very organized and comfortable. The hotel and rooms are clean, the staff is very responsive, smiling and friendly. The food is varied and very tasty. A short walk away is the charming town of Stalida on one side (beautiful sea road to it) and Hersonissos on the other. The hotel has a very good car rental service, which we also used. We have been there 3 times.

Evi Mavrogiannaki

Fantastic view Fantastic people . My greetings and warm wishes to George who works at the service. It doesn't matter about rooms. It matters that you have a wide view at the sea It really relaxes you. It opens your mind It also matters the caring staff. I want to come here again. ❤️❤️❤️❤️

Andrew Pd

The view for the sea-side rooms is breathtaking. At first we thought that climbing all the stairs is going to be a problem but we got used to it fairly quick. Food was very varied so we could always find something good to eat. Open bar was also great and the staff very friendly. The room was very clean however, the room smelled a bit funny and there was also a smell coming from the bathroom drain. The smells persisted throughout the stay despite constantly having the windows open but the good parts mentioned above compensated for the disconfort.

Konrad Poniatowski

The food is terrible, the drinks are poor, and while the canteen service is okay, the food is really bad. The bartender is unprofessional, and the security guard is often drunk, yelling loudly in the hallway. Additionally, the drunk security guard physically attacked me when I walked past and insulted me in Greek.

Дарина Мозгунова

Terrible hotel! Booked in 3 weeks, the reservation was confirmed, and when we arrived, the unhostable owner said that 2 our rooms were handed over to other people. We tried to force us to cancel the reservation on our own, so we would lose 50% of the cost. The owners of the hotel are inhospitable, aggressive and did not want to resolve the situation in any way. "This is not our problem"

Анна Кирияк

We booked a hotel on Booking for full payment, arrived, they told us that there were no rooms available and forced us to cancel the reservation at our expense, Booking support helped resolve the issue, but the hotel owner just laughed at us and suggested another hotel two kilometers from the city, we had to urgently look for another hotel. and by the way, this hotel in real life is much worse than in the photo, old with a small pool on an abandoned street, I don’t recommend it

Raphael

Lovely Place! We were here as a couple on a 7-night holiday. The apartments are spacious and clean. Fresh towels and sheets twice a week. The staff is really nice and waited for us even though we arrived well past midnight due to a flight delay. The pool is mixed salt and fresh water. Not big but there is a deep end and it is clean. We were surprised how quiet it is here at night given that Malia is quite the party place. Thank you Maliatim staff for a really nice vacation.

JJ Thompson

Michalis and Kris were wonderful hosts. The breakfast was a great start to the day. The location of the hotel is off the strip in a quite neighborhood, though just a few minutes from shopping, numerous bars and dining establishments. I would also recommend trying out the hotels dinner options as they are all prepared fresh, and by a local cook. Well done

Manos Lidakis

Very nice and quiet place located in the beautiful old town of Malia close to airport and the crowdy Herakleion city People and service are excellent!

Ray Neal

Not quite a full 5 stars but worth a shout. Clean and competitively priced.Oil’s far better inside that the outer first impression from the main road Rooms are on the small side and bathrooms compact. But, all clean and the hotel boasts several pools and a good restaurant. One things is the Hotel has a good cross section of visitors, always a good sign. Not for the younger guest, teenagers would find it boring and it is set up for mature visitors.

Marko Radeski

We have been in Minos Hotel on vacation. This is just an great hotel. When we arrived the manager poured us a drink while we checked in, immediately making us feel welcome. Even the first day we were surprised in a perfect way when they gave us upgrade from double room to suite apartment for the same price an when we open the door from room there was one more surprise - champagne, wine and fruit for warm welcome. The view from balcony was just magic. Friendly,kind and most helpful staff In any way. If they can help you they will for sure. The room was perfectly clean all the time. Plenty of very tasty food ( you can't decide what to take). Perfect location and super clean pools and whole public place in hotel. Every day they have very interesting entertainment: from belly dancer to live music and tasty BBQ diner next to the poll and etc.From 1-5 I give 10 and definitely I recommend it and when we go yo Crete again for sure our choice will be Minos hotel. Trust me you will enjoy to stay in this hotel

Angie Edwards

Don't be put off by corridors, they are a little shabby but the rooms are fabulous, we had a suite thanks to a free upgrade. Fruit, wine and baguettes were left for us, welcome after a late arrival. Easy check in thanks to an app. Spotlessly clean, clean towels daily, bed changed half way through the week. Free WiFi throughout, free safe. The pool areas are clean and tidy a nice area to relax with lots of sunbeds, we visited beginning of September. Entertainment was OK, usual holiday offerings. Bar and restaurant staff are lovely, cocktails are to die for! Bit of a steep drive, but easy walk to beach and other sites. Only issue was the hotel layout which is a little complicated to say the least but once you got used to it was OK.

Kate Callaghan

Easygoing hotel, with good access to amenities locally, short distance to beach, restaurants, good access for taxis and pickup locations for excursions. Room was clean, large and air conditioned. Standard buffet fare, with lots of different options for breakfast and dinner. Opportunities to practice Greek but for when that runs out the majority of staff are fluent English speakers.

bev humphrey

Second time staying here, lovely helpful staff. Plenty to choose form at breakfast. We didn't have evening meal as ate out. Although couple of negatives was slow in setting up tables, and closing the pool early. Beach 5 mins walk, lots of surrounding bars on sea front, Walk or take a bus outside hotel to Old Town.

Francisco Oliveira

I had a very disappointing experience at Castello Village Resort, and I feel it's important to share it with future guests. Here are the main issues I encountered during my stay: 1. For the first three days, the beds were made, but after that, the sheets were just left on top of the bed, and we had to make them ourselves. I've never seen this in any hotel, especially one rated as 4 stars. 2. The room door didn't feel secure. It wasn’t an exterior door, and there was a gap through which you could see inside the room. I didn’t feel comfortable leaving my valuables there. 3. The buffet was very basic and disappointing, especially in a country known for its great food. To make matters worse, the fruit served was canned. 4. The bathtub didn't seal properly, which caused water to flood the bathroom floor every time we used it. On top of that, the faucet kept leaking, making the situation even more unpleasant. 5. The hotel staff showed little interest in resolving issues. When we complained about the unmade beds, they said they would send someone, but no one ever came. 6. Drinks at dinner only arrived when we were almost done eating, which ruined the dining experience. 7. The rooms did not match the pictures on the website. The difference was significant, which makes me question how this hotel is rated 4 stars. In conclusion, I cannot recommend this hotel. The experience was far below what I expected, and it doesn't live up to its advertised rating.

Karen Stewart

Most staff were friendly, room was clean, good location. Only complaint was enquired at reception if we could keep our room on the next day as our flight was late evening and we would have to vacate our room at 11am, we were told by the lady at reception that the hotel was fully booked but we could use the shower at the pool and communal toilets, this did not appeal to us so we went on booking. com to book an alternative hotel for the day when to our astonishment Castello village resort were advertising rooms available. We booked a room and went back to reception to let the lady know rooms were available and no explanation or apology was given to us. We will not be back.

Chris Clark

Stayed two weeks here. The staff are great, the hotel is a bit shabby and needs some work doing to it, the main light didn't work in our bedroom. The food is good but can feel a bit repetitive, same as all inclusive hotels. In the whole we have had a great stay here and would recommend getting the sea view room.

erika basha

I went to this hotel with my mom a few years ago but i only have good things to say! The first positive thing was that me and my mom arrived very late (11pm) from the airport, and the hotel staff had made us a plate with food to eat, which was extremely nice. The position of the hotel is great, very close to the beach. The staff of the hotel was very friendly and available, they helped us with every request! The building was very beautiful and well organised, with beautiful pools and a spa. We had an amazing stay and we highly reccomend this hotel.

Deborah Barnett

The hotel was ok rooms cleaned daily. No issues with cats in the outside eating areas only ever one cat . Always on the floor never tables or chairs. Usual holiday resort only shops and bars locally. Only let down was the food in the restaurant was only just aired never hot . What makes this hotel is the staff they work such long hours but are always very pleasant. Michael the restaurant manger is a very caring man went to the reception and came back to me with mosquito plug in for me after I had shown him the bites . And he even came to reception to say goodbye on the day we were going home. Really relaxing hotel so would recommend and I would definitely visit again

Marek Zbróg

Great Holiday. The crew are very helpful and friendly. Food is delicious. Nice big room. I am very happy for this vacation. Good localization , close and simple way to sea and supermarket. All the best!

koby michaeli

We enjoyed our visit here and definitely will come back. 1. The room was very clean,nice and comfortable 2. The reception, Mr. Okba, professional and know many helpful things and tips. Always with smile and ready to help anytime. 3. The chef, Dimitri, is very good cook especially delicious desserts and he cares about everything, dedicated all the time. We had varsity and good food every day. 4. The owner, Katherina, is simply fantastic. Always helps, Always with a smile. Thank to her we had excellent deal renting a car from Motor club. 5. The location is excellent and near everything you need. Good swimming pool. Manolis and The rest of the stuff always very nice and ready to help us. Thank you all and see you soon.

Aiku T6mme

We 100% recommend this place. Food is delicious, rooms are clean, staff is very friendly and you can ask for anything you need. They working together with car rental company and its very easy to get like new car with full insurance and your don’t need to worry about anything just enjoy your vacation.

Jūratė Lekavičienė

The best of the best recommendations! The staff is professional and friendly, super kind people :) The room was spacious and very cosy! The food absolutely delicious 👌🤤Inlove with this place and people. Great and unforgettable expierence🙏 Huge thanks to this hotel for everything, especially for the vibe they created ❤️🌊

בת שבע אלמליח

I recommend this hotel, the stuff is very nice, the food is very good especially the dessert made by Dimitris. I have been here last year for 3 months and this year also. Everything is perfect.

Zander McNally

The Spa was amazing. Everyone from taking our booking to the treatment room were very welcoming and reassuring. This was my first holiday away as an adult and I felt very well looked after for most of my experience. The catering staff, waiters, housekeepers and especially the Spa staff were delightful. Courteous and respectful. I would say the only reason this review does not get 5 stars is that upon arrival and at moments throughout our stay, I feel that the reception staff were not only not very helpful but were less than forthcoming with information about the hotel. They could have given us some more information about what cost extra and what doesn’t as well as perhaps taking a little more time to show us where everything is in the hotel. I am still unsure where the Pool is and I had to figure a good few things out myself. This, along with the vibe that we were bothering them as they served multiple people at once, just gave the impression that we were not being prioritised even for a few moments. However I would like to end on a high note. The other staff were lovely, and the hotel is clean and modern. The rooms were great and spacious as well as a lovely dining room that made us feel like we were eating in a fancy restaurant every single meal. I would recommend anyone to visit the hotel and not be put off by your first point of contact. The holiday just got better from there.

Daphne van Le

My dad and I had such an amazing stay at the Palmera Beach Hotel last week! The room we stayed in was very nice and clean with an ocean view. Every day the housekeeping staff made up our room very neatly and refilled the amenities we needed. The hotel is nicely located at the corner of the street and lays perfectly close to the beach. A big thanks to the staff, especially the people that run the all-inclusive buffet we had. The food was delicious, of good quality, and diverse every day. The service was an experience we will never forget. Everyone welcomes you with open arms and a big smile, the service is quick, and it is very noticeable that they enjoy their job. A special thank you for Alexandra, Mr. Nikos, Ali, Marco, and the chef for making our stay unique and memorable! Elena, thank you as well for being a very good and talented operations manager and for taking good care of us during and after our stay at the hotel. This hotel is highly recommended by us! Kind wishes, "Good morning Vietnam!"

Chris Funston

Nice all inclusive hotel right on the beach. Staying here also gave us a 10% discount at their beachfront restaurant as well as Fresh next door. We stayed for 7 days. We had some minor issues with one of the staff members not wanting to provide us with drinks we'd previously had for some reason, but management was able to fix this for us quickly. Not sure if it was a misunderstanding on his or out part. The buffet breakfast, lunch, and dinner were all fairly well stocked. Nothing crazy, but the coffee, warm pastries, and the omelette station were great. Also... UNLIMITED JUICE. I love juice. The all inclusive drinks were great too. Tasty cold beer, decent vodka, and very friendly bartenders. Our room was clean and spacious. We had a hot tub suite and made use of the tub almost every night. The fresh fruit and bottle of white wine on check in was appreciated. The shower/toilet area was a bit tight and it made it a bit awkward to close the door. The glass shower door was slightly ajar which got the floor wet every time we showered. The toilet was weirdly tall. I'm six feet tall and when I sat down, I was on my tip toes. The rainfall shower was excellent. We were never left wanting for hot water. I saw a panel on the wall in the shower and started pushing buttons which made it constantly beep at me. We contacted the front desk and they sent someone up right away to fix it though. The beds were very comfortable! Definitely the best bed I've slept on in my three weeks in Europe. All in all, an excellent time for my first time in Europe. I will definitely consider Palmera Beach when (not if) I come back to Hersonissos. Thank you!

Erica Wilsher

Absolutely beautiful hotel with very friendly hardworking staff! I’ve read a lot of reviews saying it’s noisy at night however we did not find this at all, so quiet and peaceful. The beach is stunning although I would recommend water shoes at it’s quite rocky in the water. The food included in the all inclusive package is all good. Perfect romantic holiday for a couple in late 20s. We will come back next yea

Madalina Ciubotaru

We had a wonderful experience at the hotel where we stayed during our vacation in Greece. From the moment we arrived, we were greeted with warm smiles and a friendly attitude from the staff. The people here, such as Alexandra, Vasyl, Lena, Anwar, Katerina, Nikos, Angel, and the rest of the staff, were not only kind but also extremely attentive to our needs, always ready to assist and creating a pleasant and welcoming atmosphere. The cleanliness was top-notch. The rooms were not only clean but also beautifully arranged, with a special attention to detail that made our stay truly comfortable. The fact that the hotel is located in such a convenient area was a major plus. We had the beach just a few steps away, and the proximity to the pedestrian area and a village with a historic center allowed us to explore the local beauties with ease. In conclusion, our stay was not only relaxing but also enriched by the wonderful people we met and the comfort provided by this excellent hotel. We will definitely return with pleasure!

Anna N.

Let me start with a things i really liked about this place: FOOD/DRINKS - really tasty, good selection, you can always find something for yourself. Bar staff will make your drinks strong! Just saying :) STAFF - it doesn't matter if it it reception, restaurant, bar or cleaning ladies - everyone are nice, helpful and want to make your stay they best it can be. It was really impressive. Hotel has nice pool but i think it's own "beach" and access to the sea is a selling point for me. Location is in the middle of nowhere BUT! it is close to bust stop and tiny town. It is also a good location to explore west and central part of the island. Renting a car is super easy so that if you plan to explore Crete a bit it is an excellent choice. There is also a super fun excursion from the hotel to the Kournas Lake - recommend! Now to the things i believe can be improved - this hotel is not 5* it is more like solid 3*. It needs a bit of renovations and upgrade. Don't get me wrong - it is super clean, there is a lot of flowers and herbs and upkeep is top notch but still interior is a bit dated and rooms need a new paint. In the evenings there is a super loud music playing every night, so if you have a room near bar/beach bar and you just want to rest after a day of exploring the island - you will need earplugs to sleep. Overall i really liked my stay there. It is a place i will recommend to my friends!

Lone Rider

I would like to share my honest review of the hotel. While there are some positive aspects, I must also address certain areas that need improvement. [Positive aspects:] 1. The reception staff, both ladies and gentlemen, were exceptionally friendly and helpful. They went above and beyond to assist us whenever possible. 2. The cleaning ladies were very friendly and performed their duties diligently, ensuring that our room was spotless. 3. The hotel's garden was beautifully adorned with flowers and trees, creating a serene and picturesque environment. 4. The location of the hotel was quite convenient. It was situated in a central area, with easy access to various amenities and attractions. 5. The beach was suitable for swimming when the weather conditions were favourable. [Areas for improvement:] 1. The breakfast options were rather limited and unremarkable. 2. There were often long queues for basic breakfast items such as coffee, eggs, and bread. This could be addressed by increasing the number of coffee machines and having additional chefs or cookers to prepare eggs. 3. While it is understandable that guests may have varying appetites, it was observed that some individuals consumed excessive amounts of breakfast, which could contribute to the delays in replenishing certain items.. We didn't have any food in a restaurant so i can't say anything about the food quality. Swimming pool: The pool is a bit too cold. Since the water is constantly being filtered, it doesn't get warm enough to be truly enjoyable. As a result, it's almost always empty. Room: There's a 20 euro charge for using the safe in your room. This is the first time I've encountered this in any hotel. If you need an iron, you'll have to get it from the reception and return it when you're done. The rooms are not bad, but they are definitely overpriced considering the age of the building and the amenities they offer. Do i go back??? With the price we paid for one week, definitely no. If i can get it cheaper, yes, i will go back because of the balcony and garden inside the hotel and nice beach ⛱️ 😎 Overall, I hope that my feedback is received constructively and that the hotel management will consider implementing improvements in the areas mentioned. Thank you for your attention to this matter

George Panagopoulos

We recently stayed at Hydramis Palace with our two young daughters (2 and 3 years old) and had a fantastic time. The location was perfect—right on the beachfront with a beautiful garden and a great pool that the kids loved. Everything was great, from the friendly staff to the delicious food. We were there with two other families, and everyone had a wonderful time. We hope to visit again next year!

Sotiris Bak

We stayed at the hotel last week for 7 days and the whole experience was incredible! Starting with the staff that was always smiling, kind and willing to serve, so that the services provided to be at their best. Since we are a family with 2 small kids the only thing for sure is that the hotel is kids-friendly. With the pool for small children, the kid's parties and with the given access where required (for stroller, elevator). The room was very clean, the hotel surroundings were both spotlessly clean and well-kept. The food, with a very wide variety, including small surprises such as the barbecue night, satisfies every ages. Last but not least, is the ease of movement for people with special needs (rooms, hotel's areas and also in the pool). Fully recommended for summer 🏝️ 🌞 holidays

Kipiarka Meme

Unfortunately, we had so many issues with this hotel that I just simply cannot give it more than 2 stars. I do not really understand where those 5 stars came from. So when we came here and checked in, they gave us room number 725. This room looked below average, there were no basic amenities like tampons, shower gel, shampoo, cotton buds, shower cap… I wouldn’t have minded it, I brought my own but the bathroom wasn’t cleaned properly and there was A BUG!. We spent 4 out of 6 nights in room 725 and after the fourth night we just had enough. The air conditioning was not working and the floor was extremely hot (like i am not kidding, it was boiling) and the whole room was VERY hot and humid and we could not sleep at all. We repeatedly complained about the A/C but it never really worked. Then we found out that just under our room there was a big generator and that was the reason out floor was so hot. Moreover it was making an annoying noise. Overall, the room was smelly, dusty and hot. Then we just had enough and asked for another room. The second room was okay, there was a proper air conditioning, better hairdryer, it was cleaner and nicer. But still, don’t expect something big, the rooms are outdated and old. I will post some photos from the first room. Please, change the shower curtains, they are yellow at the bottom and just look dirty. The food was average, you can choose what you want. The beach was small but pretty. The whole resort looks nice since there are lots of flowers. The pool bar had a snack corner but those snacks weren’t good. What I was missing the whole time was a pool or beach restaurant with FRESH snacks like gyros, pizza, fries and so on. Snacks at the pool bar were stale and just not very appealing. One of the receptionists can’t speak English and it was hard to understand him. It was still a pretty nice experience but not what we expected. I think this place needs a lot of improvement. I have a tip though, if you want to see more of Crete, rent a car and go somewhere because there are not many things to see nearby.

Jackop

The hotel was a huge disappointment. The rooms are old and extremely small. Nothing matched the photos or the description. The pool is nice, but like the rest of the hotel, it is outdated. It ruined our vacation, and spending time there wasn’t worth it. The food wasn't exactly tasty, and it was the same every day. The drink selection was good, in our opinion. The only thing we were satisfied with was the room service. The lady was very nice, and our room was beautifully cleaned every day. I do not recommend this hotel.

Michal Mézeš

Lobby lady was nice and helpful, at the evening the bar the bartenders were very friendly and kind, gave us a lot of drinks without asking 😁, just find the older guy and he gives u everything u want, just very good place to be. Very nice view on the sea. Thanks a lot for the vacation. We enjoyed our time spend here.

S

Overall it was a nice hotel, for the price it is really good, I’ve seen lots of negative reviews, but I don’t really get it, no hotel is “perfect”… i felt like the staff were trying their best, which was nice. The hotel has its own little shop near the bar, there’s 2 pools, a nice view and on some days there’s live singers who perform and make it all pretty romantic. Nothing serious there to complain about from me, the cleaning staff were nice and I got to know them pretty well. Though I must say that the beach is a hill walk down, it was okay for me but if you’re not so sporty or have health issues or are simply a little older I’d recommend you to take a taxi to the beach n back or rent a car. (Renting a car is what I recommend a lot, there’s a really beautiful places in Crete, and near this hotel :)

Dafna Zigman

We arrived together with the little son, the view is stunning. kind service. A two-year-old boy did not have so many attractions. Unfortunately the food and alcohol to our taste is average level or below. But we had a great time.

Petra Sárik

Clean sometimes, food is far from delicious. Definetely not a 4 star hotel. but the view is stunning. and have to mention that the guys in the bar, Ricciardo and Dimitri are fantastic. very friendly, welcoming fun and professional. they make our stay bareable. thank you guys xoxo

Aliaksei Cherniakou

Our stay was really nice. Everything was good, but food was above my expectations. I tasted fish, squid, octopus, and even snails. Everything was tasty. Especially shrimps. If you would like to taste them, just talk to the chef and he'll cook for you. Thanks to Elias, I enjoyed my vacation.

Edgar Ebue

We spent 4 nights and 5 days in this hotel and we had a nice time all along. The food and wine were good and we enjoyed our all inclusive stay. Friendly staff, special mention to Elias and Ivan.The room is clean and tidied every day. The beach is just right in front of the hotel and there are sun loungers for Diogenis hotel customer. We truly enjoyed the Greek night with Fireworks and the Lively Live song night. We danced the night away on the latter. We will come back again here for sure. Highly recommended.

jolene chambers

Staying at this amazing place. The level of care and attention they make you feel like family. Entertainment is superb especially the singer Stella wow what a voice.. Bar staff and reception makes it feel so welcoming. And not forgetting Ilias he is an asset to the hotel. Plus he is a top tier chef. Highly recommend for a relaxing and enjoyable holiday.

Lewis Meredith

Myself and my partner are having such an amazing time together here. All the staff are so helpful and pleasant. They literally have gone the extra mile to make us feel special. The food here is of a high standard and there is so much choice. There is always fresh fruit and chilled water by the bar and snacks throughout the day which I feel is a nice little extra. At meal times you are literally spoilt for choice. We came here for the Greek food and we haven't been disappointed. The entertainment here is such an experience. I have never seen so many happy faces in one room. When I say they go the extra mile they even had fireworks whilst the music was playing and Greek dancers. I highly recommend this hotel. We really don't want to go home and we will definitely be coming cack.

Aristotel Grek

We recently stayed here. And would like to praise Chef Ilias. The food was delicious, with fresh and appetizing dishes offered every day. We also loved how Chef personally went out to greet the guests, creating such a welcoming atmosphere. Thanks for the great mood!

Natasche Hancock

This is probably one of the best hotels I've stayed at. We arrived late (10pm) our room wasn't ready however they upgraded us for the evening and the following day they notified us via the app that our room was ready. The app was brilliant as we had a problem with a light switch in the bathroom, messaged reception via the chat and it was fixed within 30 minutes. We booked a larger double room which was very spacious and cleaned everyday. We booked bed and breakfast, the breakfast buffet was really fresh and you could order fresh omelettes which were delicious. The other food and drinks at the hotel are great and very reasonably priced. They are massive portions tho so you could get away with sharing a lot of the food. There's plenty of sunbeds and bean bags around the pool so was easy to get a space. There is a DJ that plays music 1pm - 6pm which after reading some of the comments wasn't as loud as some have made out. The only 1 small negative was we were sat on our sunbeds, I nipped to the room to grab something and my boyfriend just nipped to the toilet we were both gone no more than 5 minutes but when we got back reception had moved our towels and bags, we went to collect from reception and she explained you can't reserve sunbeds which I completely understand however we were gone for no more than 5 minutes, I would totally understand this if we were gone for over an hour. Other than that the staff and hotel itself is fantastic, so much so we have booked to return in May next year for my 30th birthday. Thanks cooks club for a brilliant stay.

George Stauroulakis

I can't say enough good things about my stay at Cooks Club Hotel in Hersonissos! From the moment I arrived, I was blown away by the incredible vibe of this place. The hotel perfectly blends modern style with a laid-back atmosphere, creating the ultimate escape. If you're looking for a hotel that offers amazing food, top-notch cocktails, and unforgettable parties, Cooks Club Hersonissos is the place to be. I’ll definitely be back!

Ville Peltonen

The hotel is located in a good location in the heart of Hersonissos. All necessary services within walking distance. The hotel's atmosphere is good and relaxed, and K-18 works well. In the afternoons, a DJ plays music and sometimes the music is a little too loud, which might disturb some customers. The breakfast is good and plentiful, and is available for a long enough time. A good and versatile lunch is available from the pool bar during the day. The rooms are a bit cramped. Bathroom and toilet separately and these are really small (cramped). The air conditioning works well and otherwise the equipment in the rooms is good. The beds are OK, but the beds are made of two separate mattresses and there is a disgusting gap between the mattresses (no separate mattress pad). There is enough staff and the staff is friendly. We are very strict when it comes to reserving sunbeds at the pools, i.e. sunbeds cannot be reserved in advance, e.g. in the morning before breakfast. The sun shines all day on the hotel's pool, and you can choose places on the edge of the pool, as well as shady places on the side. Overall good and functional!

Emily Jenkins

Not right of the front so not really noisy. Great quality rooms, great drinks and food. Great pastries at breakfast. Evening entertainment and have been projecting the euros games each evening onto a wall you can watch from the sun loungers in the evening. Be warned there is a DJ that plays all day and music can get a tad too loud. But rooms have great sound proofing and can’t hear if the balcony door is shut.

Aaliyah L

Great location, great vibes, great facilities, food was amazing and incredible cocktails. I would definitely stay in a Cook’s Club again! We stayed in the junior suite, great size room and comfortable. Pool opened at 9am to 7pm. The DJ was great, started out more chill and got livelier later in the day but stopped at a reasonable time. Great location in the town and very close to the sea. Staff were very helpful and would suggest places to go. They had events on, unfortunately some of the events we thought were going to happen didn’t or changed due to the football. Having the euro football projected on the wall was great, if you’re into football. If you had half board you got a certain amount on your card, so could use it for lunch and drinks. This meant you could still go out for dinner. Potion sizes were large, loved the chicken wrap (it was two whole wraps, so we shared). Breakfast was amazing, options for all including asking for a fried egg or omelette to be cooked (timings were between 7:30 and 11am). It was very close to the bus stop to Heraklion or Aglio Nikolaos (also stops to Malia). You could book excursions at the hotel or there were many other places in the town. The only negative we had was our room didn’t have a thorough enough clean, the bathroom sides needed wiping and the floor, sweeping (we’d been to the beach and for days there was sand). As soon as we let them know, they made sure to rectify.

Max Novak

It was a last-minute holiday, bought spontaneously. My sister called me and said, "Hey, we have to relax, I found an amazing place where you just can't not relax." She wasn't wrong—it's quiet and peaceful, the food is great, the views are stunning, and the water is warm and clear. The staff was friendly and polite, and we truly rested. I already know where I'll be my holiday in 2025... I highly recommend it to everyone!

Kalliopi

They hosted us for four days on a school trip. While everything seemed clean and tidy in the room, the bathroom was riddled with rat dirt. For four days, we had complaints every day, only to be told that it was from the pipes in the ceiling or from careless cleaning. They superficially dealt with the matter without cleaning up the dirt all four days. For a four-star hotel, we had high expectations, especially in terms of cleanliness.

Ondřej L.

Anyone else got food poisoning? Seriously. We both had fevers over 38°C, and the hotel manager did not care. They gave me a dog blanket. This hotel has so many issues. Definitely NOT a 4* hotel. Where to start... Update: I got blackmailed by the hotel manager via our delegate. They threatened that if I didn’t take this review down, they would have me arrested under Greek law for "defamation" – which wouldn’t hold up in the end, but they still promised that the police would take me into custody until the procurator could decide whether it was "defamation" or not. For this, I contacted the embassy, lawyers, etc., and although they confirmed this wouldn’t qualify as defamation, they also said that on Crete, it’s possible the police could cooperate with the hotel manager and have me "punished" for my negative review. Luckily, Greece, like many EU countries, has the amazing "free speech" principle rooted in their legal system. OK, so let me continue with my review... What is wrong with you? God damn it! Our vacation was ruined because we ate something really rotten at the hotel restaurant. This never happens when we travel to Greece (10+ times). To be fair, we analyzed what food/drinks we had in common, and the only option is the hotel restaurant. Which makes sense because, from day one, most of the meals offered were INEDIBLE. That wouldn’t have been such a problem if it hadn’t given us food poisoning. Not only do they not care about their guests or provide the quality they promise, but they also don’t react when you politely mention problems. When I asked for an extra blanket at 1 AM because we both had fevers over 38°C, they first said I would have to wait until 7 AM. After I stood my ground, they brought me (after 20 minutes of waiting while I was ill) a DOG BLANKET (the brown thing in the photos, visibly dirty and damaged). I had to strongly refuse it, and after further waiting, I was given a real blanket (not the best, but technically a blanket). What a miracle in a 4 (lol) star hotel. The rooms are SMALL, the hotel is noisy, and some rooms are more broken than others. The rules are unwelcoming. So, guys, if you wish to stay in this part of Crete, do NOT choose this hotel. Below, take a look at why I am sure the food poisoning came from the hotel restaurant: We both didn’t eat anything else. We haven’t had similar problems in years, even while staying in many foreign countries, including other Greek islands. We could literally smell the hotel food when "getting it out of us" in the most unpleasant way. The food seemed disgusting even before eating. The cook is worse than me. The hotel has many similar issues, so it fits the whole picture. The attitude toward tourists is terrible. Never in my life have I been blackmailed by a manager to take down a review. This is how you resolve problems? Sure, maybe the guest will take it down for a few days/weeks, but we can just add the review again when we’re no longer at your untrustworthy hotel. How about focusing on solving guest issues instead? As I said in the review, if you had contacted me directly to resolve this, I was open to it. Instead, you chose to blame us for "defamation."

Jackie Carr

Just had a wonderful week stay,at this beautiful hotel. We went fir our wedding anniversary. Bottle of wine, nice wishes from all staff left in our room. Staff couldn't do enough for you. Thanks again for lovely stay and little extra treat as we left . Definitely return at some point

Светлана Пивненко

I liked everything very much, the room was located overlooking the sea. The room was clean and comfortable. The reception desk was met by very nice and smiling girls. The entire staff was responsive throughout the entire stay, tables were cleared quickly and orders were fulfilled in a timely manner. I really liked everything and I advise you to come with children. If you have questions, the girls or managers will always help. Breakfast is repetitive, but despite this you can always diversify for yourself. Lunch and dinner always changes. Lots of fruits, different salads and desserts

Neil Horne

We stayed here for a week at the back end of the season. I have no complaints about my stay and would visit again. There is a good choice of food in the restaurant, which has indoor and outdoor seating. The staff are very good and the Hotel has a good standard of cleanliness. The rooms have air-conditioning and comfortable beds. My only criticism is the rooms could do with a bit of updating. You need to bring your own shower gel and shampoo. There are a couple of pools, with a separate one for the children. We had entertainment most nights, but this was probably due to being at the end of the season. There is a bus stop outside the Hotel, and it's only a few minutes walk to some very nice beaches, surrounded by a good selection of bars and restaurants.

Lloydツ Whitehead

As a family of 5 we really enjoyed our stay here. We stayed 19th October for 1 week. The hotel accommodations are a mixture of old and new, we stayed in the old part but the room was fine and spacious. The room was cleaned and beds changed everyday. The hotel staff are brilliant throughout. We used the kids area pool everyday although there is a much quieter pool at the top for mainly adults chilling out. The food was good in the restaurant and the self serve beer and soft drinks were good. The location is great just a short walk from the beach. You have to go under a small subway and then down a bit of dusty back alley through some buildings to access the beach where there is a ton of shops and restaurants. Visit romantic corner for good food and views. The hotel could do with some tweaks here and there but overall we enjoyed are stay and would return!

Graham Willson

Entertainment was sub-par and pool table is in a ridiculous place, other than that it can't be faulted. Rooms were nice with good AC, the complex was clean and tidy, food was great and every member of staff was friendly, nice and helpful. Had a great stay and would recommend.

Sandra Mehmedovic

great hotel! I was there for 7 days. clean room, cleaned every day. the downside was that there was no shampoo or shower gel in the bathroom. food very good! in the future there could be more options for people with allergies. Great activities in the evening and during the day! very nice service, I have never met such nice people! I will come back again :)

Gareth Hurst

Had a great stay here after a bumpy start. Good size room, friendly staff, good food at the all inclusive. Kids pool and quiet pool, animation team are good. Only quibbles are the use of plastic water cooler style cups around the pool which aren't good for the environment; they should use plastic beakers instead. Quality of sunbeds around the kids/activity pool is far inferior to those around the quiet pool (quiet pool is really nice). Quite a few wasps around the self service drink machines. Would stay again if in the area.

Jenny Ayers

Stayed for 10 days in September and what a fab place. Excellent choice of good quality food, pool areas very clean with tasteful fun games at family pool area. All staff very friendly and helpful. Easy access to surrounding areas with bus stop just outside the hotel, very cheap and staff on board to help you get to where you want to go. Thank you for such a great holiday x

Rody Lima

This hotel os great. It’s an all inclusive, but with a very high standard of service. The staff is kind and helpful, the food is amazing and the top quality service really deserve a 5 star!

Robert Crossley

Had a lovely one week holiday here at the start of June. Myself, wife and two kids (8 and 4), all absolutely loved the hotel. I honestly can't think of anywhere else I've been abroad that was so clean and tidy! It was spotless! We were all inclusive and found the food at all meal times to be delicious, hot and fresh. It was also nice having the options of eating at the pool bar or other bars. Our room was lovely - a family room, with air con, clean and spacious. It was located close to the newly revamped kids fun pool which our two couldn't get enough of! Our 8 year old also loved the big slides on the waterpark! We all had an unforgettable weeks holiday and wouldn't hesitate to recommend this hotel!

Sonali Aggarwal

We had a memorable holiday this summer in Grand hotel. All staff members are extremely friendly and helpful. Beautiful location with nice view and lots of activities for kids and adults. Very good food as first time we didn't miss our homemade food. We had a really great time. Love from London

Anna Mamounaki

We had an amazing holiday in Grand hotel! Friendly and helpful staff, great location with nice view and good transportation to other places, lots of activities for everyone. Excellent food with variety. Thanks for the hospitality.

Lisa McQuinn

Great service and all staff helpful and friendly. Drinks choices are good with lots of options and kids able to help selves at snack bar. Room cleaned daily with fresh bedding and towels mattresses so comfy all of slept really well every night. Fan provided for kids room to keep cool and worked well. Pool fresh sea water and cleaned daily was so refreshing after the warm sun with plenty of sun beds to choose from and kids loving the slides. Food was tasty and so much choice for all including 2 fussy eaters. Different themes each night can highly recommend Greek Italian and Mexican so much choice. Ice cream was available all day and dinner and evening meal. Spa experience was heavenly and just what was needed with a body scrub and rehydration oil treatment skin was refreshed from the heat and was still relaxed and sleepy the next day. Evening entertainment behind snack bar found half way through holidays. Entertainment team warm and friendly with all and do a fab job. Please ignore negativity in reviews I was worried before arrival but can assure you would happily return and recommend for a great family holiday even 16 & 14 year old agree.

Lauren Forshaw

We have just returned home from a week here and I wish I could have stayed longer! We were worried as we had seen so many bad reviews but this hotel is absolutely lovely. The rooms are cleaned every single morning to a high standard. The entertainment team were absolutely fantastic with our two year old and made her confidence shine through. The only downsides were the salt water pools and the food not accommodating for children. Apart from that we had an amazing time!!

Jurgita Jonikaitė-Kievišienė

I would not recommend this hotel to anyone. the water did not go down in the toilet, the air conditioner could not be adjusted, it blew directly into the bed. Breakfast is always the same. The worst thing is that there are animals in the bed that bite the body. I have uploaded photos. Very unpleasant, after each night there were more and more bites. We had 8 people come and they all got bitten. Now after the holidays, we are treating all the bites.

Adrian Matysek

I'm currently at hotel and cannot understand how this hotel have four stars!. Hotel looks tired and not maintained for years, pools are filled with sea water and all pools surroundings probably never been cleaned, rooms are dirty with AC working only when you in it. The rooms have standard key instead of card and you have only one key per room, food - same things all over again, chicken starting as a pita filling, next day is added to creamy spaghetti and next day is in form of chicken with bacon. Do not waste your money and book something else on this beautiful island.

Mateusz Mikołajczyk

This hotel definitely does not deserve 4 stars. The rooms are very old-fashioned, full of dust and dirt in the nooks and crannies. The food is quite okay. However, most of them are unhealthy snacks. Dirty tiles around the pool. The only plus is the nice hotel service

Lydia's - Gmail

Checking out after a 10 day all inclusive stay, well rested and well fed. The food selection was varied with plenty of options to suit all tastes. A good spread of spices, pickles and sauces to elevate any dish to suit your taste. The all inclusive drinks package basic, but include their €5 happy hour cocktails to ring the changes. We enjoyed the larger rooms and quieter pool in the annex but both agreed it is the staff that makes this place special. If you are looking for a quiet relaxing holiday, this ticks all the boxes. Thanks team, we had a lovely 11 day stay! L&C

phillida jermain

This was the perfect place to come with my daughter and granddaughter (aged nearly three years old). The staff were delightful and helpful; our two bedroom apartment overlooking the pool had excellent night time air con and its own balcony for privacy and sunbathing. The food was excellent, plentiful and varied - all carefully labelled for those with allergies or special diets, and served buffet style which is helpful with the very young. I was particularly impressed that we were asked to refill the 2 litre water bottle provided on arrival from a water machine, thus reducing plastic bottle use and waste - well done! The small pool was perfect for the little one to play in whilst the adults kept cool alongside her, and the beach and shops were a couple of minutes' walk away if we wanted a change. One anxiety was the stone flooring which was slippery when wet, both inside and out, so care was needed when walking around, but otherwise it was a lovely place to rest and relax. Thank you to all the staff for a memorable holiday!

martin Sloan

We stayed in the annexe, where the room is small, but clean and quite modern. The hotel is definitely not a 4 star hotel as claimed, but they charge the 4 star tax of €7 per night, so a 12 night stay is an extra €84 as you check in, and it's the first all inclusive hotel I've ever been asked to pay for the safe....? I refused. We were all inclusive, and the food was ok, breakfast could do with an egg chef, and maybe invest in a toaster that doesn't take nearly 5 minutes (yes, that's correct). Lunch and evening meals we found things to eat with the exception of fish night (that was down to us not being fish eaters, other people might love fish night). The alcoholic drinks were terrible, so much so, that us and a few other guests used to nip to the supermarket and buy beer from there. The staff were all polite and helpful. The annexe was relaxing and very quiet, except when the children from the main pool came across, maybe make the annexe adult only, or at least for the people that have paid extra for it? After all, I couldn't go and use the private hot tubs, could I? I always ask 'would I return to this hotel', and unfortunately I wouldn't. Top tip- go bed and breakfast or half board, definitely not all inclusive.

Maya M

We booked a stay at this hotel via Jet2 Holidays for a week mid-September. Before I go into details, I should say that we had a lovely and relaxing time. We'd picked this hotel specifically because of its kid-friendliness. Unfortunately, not everything we signed up for was delivered. Location: 1 min walk from a public beach. There are in fact a lot beaches within a walkable distance. Lots of shops, restaurants, car hire companies and excursion centres nearby. However, the street the hotel is on looks very untidy with bins right at the entrance. Staff: amazing, helpful, friendly and attentive. Cannot fault the staff working here. They definitely make this place. Room: we got a triple room which was perfect for us 3. One big double bed and one single. The bathroom was dated. It needed a deep clean. The shower was very mouldy. There was no bath which we knew about. Housekeeping: not great. Overall, the room was tidy and clean. However, towels were changed only once although they were meant to be changed every 2 days. Bedsheets weren't changed at all but were meant to be changed every 3 days. No housekeeping on Sundays. The shower was in an awful state. Facilities: big pool, kids pool, kettle and cups in the room but no coffee or tea. Despite being all inclusive, certain things are only served within limited times. For example, ice cream between 3 and 5 pm only. Games room with no games. Children's room shut outwith the season which is highly disappointing because this is why we chose this hotel. Playground is tired with only a slide and 2 swings. Entertainment was OK for adults but no entertainment for kids. There is meant to be a kids disco on Mondays at 10:15 pm which is way too late. Regardless of the limited children's facilities, our daughter did have a good time and was keen on playing in the playground with other kids. Food: it was good. Lunch choices were much better than dinner. It was mostly the same options pretty much every day. Drinks: very limited all-inclusive menu. Alcohol and soft drinks seemed to be non-branded. Cocktail menu wasn't included in all-inclusive and the prices were rather steep. Coffee and tea were available all day via self-service. Overall, despite having a nice time, we won't be back. It just seems too expensive for what you get.

Charlotte Wilkins

10/10 all around. Just returned home from a week stay and absolutely devastated to be back, what a beautiful and welcoming hotel from start to finish. The staff are friendly and accommodating, not one guest was rude or aggressive in any way, very mixed nationalities at the hotel and All did their best to speak to one another. The pool is absolutely beautiful and even at peak hours there was availability to sit around it. The food is abit mediocre but still nice! I can’t stress enough how stunning this hotel is, we are already discussing returning in the next couple of years if possible to do so as we loved it that much. Thank you so much to all there! Highly recommend for families.

Bálint Tóth

The location is excellent, with free parking available around the hotel, though you might have to hunt for a spot. The beach is very close, the rooms are spacious, and the housekeeping staff does an excellent job. The reception staff is very friendly and helpful, always ready to assist with any requests. The all-inclusive option was outstanding—high-quality and satisfying. I highly recommend taking advantage of it. Overall, we had a great time, thoroughly enjoyed our stay, and would happily return in the future.

Anja Stefanovic

amazing hotel. everything is impeccably clean, beautifully decorated and fragrant. the staff is cordial, kind, smiling, everyone does their job perfectly. the maids clean the room every day and you get new clean towels for the room and the beach. there are 3 swimming pools in the hotel. the water in them is clean and warm, the sunbeds are new. the beach is 80m away the hotel restaurant is excellent, the food is fresh, tasty and varied. a large selection of fruits, salads, cheeses, cured meat products, pastries, fish, seafood, meat, cakes and pastries. they constantly bring out new food, so it doesn't happen that something is missing, even if you come 10 minutes before the end I will definitely come back and recommend to everyone

Sunny Belgrade

Great hotel on a good location in Rethymnon. Several minutes to the beach and 10-15 min walk to the city center. The hotel is clean, new, child friendly with very kind personnel. I was a guest in September and the season was still on. Special thanks to receptionist Albina, who made my stay with her advice on where to go, what to see and how to experience Crete like a local. She was very knowledgeable, pleasant and professional. It's people like her that make this island so exceptional.

Lucy

I've just returned home from a 4 night solo stay at Theartemis Palace. This was my first solo holiday in Greece, and my first trip to Crete. I had the most wonderful time at Theartemis. I received a room upgrade, and was so happy with my room, overlooking the beautiful pool, which is especially beautiful at night with the twinkling lights. The bed was so comfy, the room cleaned everyday, and I loved my wall seat out on the balcony! I received late at night, received a complimentary lemon drink on arrival, food saved for me from dinner, and also complimentary snacks in my room. The food and drinks were amazing, the pool was lovely to sit by and swim in, as well as the other two pools situated in the annexe! I felt safe the whole time, as a solo female traveller, and the staff were so kind and helpful, especially Nancy, who made the effort to talk to me and ask how I was on different occasions! The location was brilliant, just a quick walk down to the beach, and there is a City Bus Tour stop just down the road, which I also recommend! I really would recommend this hotel, what a wonderful holiday and experience I had, and already wishing I could return! Thank you, Theartemis Palace!

Oliver Archer

Me and my girlfriend stayed here for 5 nights in October. Very good location, close to the beach and plenty of restaurants and shops. A little walk to the old town / port. Free parking in the street in front and around the hotel, although difficult to find a space in the evening. (They do offer a private car park for 8€ a night). The Superior room we had was a good size, with a very big bed. Everything in the room is nice quality and clean. We were road side with a view on the sea. The windows could be better insulated as the noise from the traffic could be heard, but not horrendous. All the staff were very nice but discreet. The breakfast buffet has a very good selection of pretty much everything that you would want or expect. We also had the half board option, so we ate at the hotel restaurant "Daphne" every night (same area as the breakfast). It’s a buffet style restaurant. Every night there was something new, and the food really was quite tasty and of a fair quality. In all, a great option for staying in Rethymno 👍 Thanks again to all the staff for making us feel very welcome 🙏

Colin Petrie

All round good service but had problems with the A/C, bunk beds were slack and flimsy, food was a bit canteen ish and not a great choice, add more alcohol to the all inclusive list because what you have is not much and fix your slides because where they join together needs to be filled as there like a cheese grater when you go over them. Other than that good location lots to do and nowhere is 100% but it's the small things that count.

PL C

The room was practical, nothing fancy but absolutely fine to rest your head. The food was ok. The location was great. The staff in the onsite supermarket were lovely. The 2 Albanian gentleman working the pool bars were the rudest, most miserable people I met the whole holiday. Advice, get a job where do you don't deal with people. I would recommend this place for families. It can be quite busy, but you have everything you need here.

Zoe Williams

To be honest reading the reviews I was dreading coming here! I can honestly say we’ve had the best time here! The kids have loved it they’ve been busy all week with kids clubs discos every night for them the entertainment staff have been fantastic :) they been playing in pools all day and the rooms are nice as well. The food has been really good I mean what do you expect at 4* hotel there have been meals for everyone. Lots of healthy options. Only down fall is the all inclusive bar but it depends on what type of holiday your looking for! It’s really close to the town with lots to do. Walking distance from the beaches lots of restaurants near by. We had a late flight home and they let us stay in the hotel all day and use all the facilities until we had left which was a really late evening flight at no extra cost! All in all nothing to complain about here.

Chloe Lynch

I stayed at this hotel for 10 days recently and I will definitely be returning, perfect for children, they absolutely loved the pools, play areas and slides. Disco each night was a bit repetitive but kids loved learning the same dances. food could be a bit better but we always found something to eat as there’s plenty of option. Our room was very clean with a perfect sea view. I think the reviews on here are very harsh, I was dreading my holiday after reading them but was pleasantly surprised.

Damian Dziura

Although rooms are outdated, but staff it providing daily cleaning and towel change. Buffet is great , plenty of food with nice variety during lunch. Please with kinds and family is great. Everything for the family stay is here. Plenty of attraction, few pools and bars. Few accesses to the beach. Besides that location is great- everything nearby including clubs bars and restaurants.

Adrian Smoliński

Rooms are clean, and not too small, but are not equipped with fresh water, kettle, tea, coffee. Staff is nice and in most cases speak English. I have objections to the meals. Diversity is fine, but it looks, like cooks have no idea how to use spices. For example, if meal has 3 different kind of fishes, you may be sure, that at least 2 of them will have no taste. The same with chicken meat. I recommend pork.

Ryan Stevens

Me and my wife stayed here for our honeymoon for 10 days and it was great! Lovely friendly staff and a great location, big swimming pool and a good choice of activities. Food was also good and my wife took a particular liking to the rustic sausages at breakfast. We both enjoyed our stay very much and would recommend.

Black Diamond

The pros and cons about this hotel. Pros : the staff is friendly and helpful. The location is good, close to shops, restaurants and the beach a 4 minutes walk. The service is good, they pay attention at the guests. The hotel pool is nice also. Cons : variety of food is poor. Especially the breakfast. The beverages are also low quality, the coke, the cocktails, even the water had a bad taste. Although it's an all inclusive hotel there is no free ice cream for children at the pool bar(other 4 star hotels they have it). We stayed in a family suit with 2 bedrooms, we had enough space but the furniture was old and smelled horrible and the bathroom doesn't match for a 4 star hotel. On the last day the biggest surprise was that we had to pay an extra 40 euros!!!, so we can stay in the room for 3 more hours with a 2 year old child until the transfer bus arrived at the hotel to take us to the airport. This is not professional! Overall we spent a nice 7 days with family in Crete, this hotel is definitely not 4 star, a solid 3 probably.

Ecaterina Procopet-Palcova

Our experience at this hotel was disappointing. The hotel sells rooms to multiple people at the same time. When we arrived, the superior rooms we had booked were not available. Instead, we were placed in the basement or budget eco rooms. The basement room even had red ants on the bed and under the pillow. We had paid extra during booking to ensure we wouldn’t be on the first floor, but this was not honored. They eventually changed 2 out of the 3 rooms after a day, and the last room was changed after two days. However, the negative impression remained. The food and drinks were decent, and the beach was very good.

Cristian-Alexandru Crisan

Great experience overall. Pros: helpful staff, wide variety of dishes, good location. Open bar, pool activities and an extraordinary party at night. The closest beach is wonderful: cheap and cozy sunbeds along with great drinks and food. Free earlier breakfast and takeaway lunch for when you go on tours early in the morning. Cons: At checking, we got rooms with lower quality than we paid for (smaller). We’ve received suitable rooms the following day.

Kimberley Richards

On the first floor our room was a good size. The minor issue was that the cold water tap in the bath/shower was not working, but once I let reception know , they came and fixed it straight away. Our view from the balcony was perfect poolside and beach front. The service and cleanliness were 5star. Family-friendly hotel and very peaceful atmosphere. I had a massage at the poolside, which was amazing. Thanks again, Lucy. You are amazing at what you do. The only thing that was not for me was that the breakfast could have been fresher, but I have high standards when it comes to food. Overall, it was a beautiful place to stay, and I loved it.

Kevin Hol

We had an amazing week staying in the hotel! The pool was amazing, the rooms were clean, the food was delicious and traditional and the stuff was very friendly, helpful and warm!!When we arrived they surprised us with a 15 minutes massage, it was great. Aloni the smiley girl in the reception gave us some great recommendations for the area , the lady of the restaurant was so amazing and George at the bar was creating magic with tequila! I would stay again in this hotel, i recommend it!

Meelis Unt

This is NOT a family friendly place and this is not worth that money. In this area there is nothing to see and without transport/rental car nothing to do. About the hotel...There is no air conditioning in the lobby, reception and dining hall and the rooms are stuffy. Basically no WIFI (even TV channels has a poor lacking signal). The pool is small and there are not enough beach chairs around pool so you are forced to go to the beach where you have to pay for a beach chair. On the other side of the wall from the pool is a car wash, and it is noisy when it is working. All day (7 days) same lame breakfast. If you do not have an all-inclusive option but have chosen breakfast and dinner like i with two children, ONLY water is available for drinking in the dining hall. No juice, nothing else. If you want juice you pay extra. The children were extremely disappointed and this "option" was first time ever seen before. Thanks to the hall attendants who reminded you of this whenever possible as well. In the hotel description, the room has a Standard Room with Garden View...well there is no garden. In the hotel description, the room is soundproof...there was such a noise from the door of the room that I had to repeatedly check that the door of the hotel room was not open for some reason.

Luca Chitescu

I saw reviews about the rooms being bad and the service being horrible, but i find that absolutely false. The rooms, while old-looking, are confortabke and very welcoming. The doors are kinda bad (locks are hard to open (because you need to use a key). In my opinion, the food is great! Although there are not many options, the quality is better than expected. The staff is great, the people at the reception are kinda quiet, but the rest of the staff are nice. Location-wise this is the best, a few steps away from the beach meaning easy access. The animation team is good at keeping kids entertained, with games, dances & more. In coclusion, its a nice, cheap hotel that can provide anything you need for a nice week with your family!

trif tiberiu-daniel

we stayed in a room with 4 beds. 2 for kids and 2 for adults although the manager confirmed we will not be getting a room with more beds than people. bad points (for me at least): the gym is old , unequipped and dirty (with dust and sand). it opens at 8 am and closes at 8 pm. the pool also closes around 8 pm you cannot take a swim. the hotel offers very little sun beds as compared to how many people it hosts. the terrace is large but you cannot eat everywhere , only in one part of it. and those tables are mostly for bigger groups. very few parking spaces. no beach. 4 star hotel and no private beach. the beaches in front are from the tavernas/pubs around the hotel so you have to pay for the sun bed and umbrella. last but not least, the bathroom flooded the rest of the room, as because of poor isolation the shower flooded the rest, it was extremely uncomfortable. the bar is quite expensive good points: great for kids (you have activities for kids and day care) quiet hotel facilities for senior people great staff good breakfast overall a good price and quality but not 4 stars. and not standard for 4 stars. i would say somewhere between 2 and 3 stars.

Zoe Taylor

We have visited Maritimo twice now and are looking forward to going back for a third time next year! This family run hotel is just perfect, our new favourite place, the staff are all so kind and make you feel so welcome! The rooms are beautiful, the views are stunning and the location is fantastic. Lovely pools, lovely facilities, lovely food and the best team of wonderful people working there. We love our morning coffees in the pool bar with the beautiful Lorena and Athena and relaxing in the bar watching the sun go down in the evening with drinks with Nicos! Beautiful place with beautiful people, I cannot recommend this hotel enough! Xx

Anne Saunders

A lovely hotel right on the sea front. About 10 min walk across the other side of the harbour but 2 min walk to other shops/bars. There is a cove across the road from hotel with clear waters to swim in. You can watch the small boats come in. The hotel has 2 pools, one has the pool bar with big selection of food and drinks, plenty of places to sit, the other pool is nice too and quiet for a relax. Both very clean. There is also a grassy place to sit and hear the sea and relax on sunbeds. The lady at the pool bar was lovely, Athena I think her name was and the other lady in the restaurant Georgia was real nice. Please thank them. All staff were friendly. Breakfast & dinner at the restaurant was lovely and plenty to choose from with different varieties too each day. We paid/booked a garden view but unfortunately we didn’t get that. It was a nice quiet room but balcony looked over a side road but it was ok though as there was a big tree to block us and it was a quiet side road. The whole holiday was fantastic. I would definitely recommend staying here for couples and Adults rather than kids.

Jennifer “JenlouX” Clare

I had the most wonderful 10 days here. The food was exceptionally nice. The hotel was flawless. The staff were beyond helpful. The swimming pool was stunning. My friend was even given a gorgeous birthday cake on her birthday. I will definitely be coming again. There was nothing that I didn't like about this hotel. We had the best time thankyou so much for our lovely holiday. You guys made it the best for us.

Oladele Fameso

Located in Crete. It is about a 30-minute drive from the International airport at Heraklion. The hotel is located just by the sea and it is a sight to see. The hotel has a large lounge at the reception area, and of course, it is wheelchair accessible. The receptionists are quite friendly and professional. They provide breakfast and dinner. Although the dinner doesn't come with water- you would need to pay for that separately. The dining area is pretty close to the lounge - it is next to it. The dining and lounge oversees a measurable swimming area with a guard. The poolside has got a sitting area where people can relax and order drinks. If that is not interesting enough, you may take a stroll just outside the resort, and the beautiful sea is before you. There are sunbathing seats with umbrellas present here. This hotel has also got a spa, an additional swimming pool, air-conditioned, and spacious rooms that have also got patios. Depending on what room you choose, you can give a garden-view or sea-view( look could be overlooking the sea) As far as I know, there are two people and three people rooms which have got 2 beds and 3 beds respectively. This is a hotel I would recommend any day.

Tony Bliss

We stayed in Maritimo Beach Hotel in mid-August 2024 for 2 weeks. The staff are very friendly and helpful. The rooms are very clean with daily cleaning, there is no room safe, a kettle with tea and coffee making if needed, a small fridge to store drinks that can be bought from the supermarket up the road. The area aroundpool is on the small side with sunbeds that could do with being renewed. The swimming pool is good for children as it is not too deep, was only 1.3 to 1.4 meters depth. The grass area below the pool is the place to go if you are looking for a quiet place to sunbath. The restaurant area is spacious and clean with a great area for dining outside. The food was a bit of a letdown for a 4-star hotel. The food was adequate but not exciting it seemed that once the food had gone, there was no more even when dining at 7.30 pm this was the same at breakfast. Compared to the 4-star hotel, we stayed in last year in Rhodes. Would stay here again only doing B&B

Samantha Jayne Hopkins

We have just arrived home from a wonderful holiday at the Belvedere. We have three teenagers and they all thoroughly enjoyed. There are 3 big pools to choose from, but their favourite was the top pool with the jacuzzi. There are also two snack bars open throughout the day with one offering fresh Gyros. These were a great hit with them all. The only reason for the 4 star was the lack of room for clothes. The wardrobe space was really small and wouldn't have been big enough for my husband and I never mind the children too. The rooms are pretty basic but we didn't mind, we were only in the rooms to shower and sleep. The animals at the hotel were a big hit too, the donkeys, goats, chicken, ducks and turtles. We loved visiting them most days. There is also a free shuttle bus by the hotel to take you to the star beach which also has a few water slides which we thoroughly enjoyed. It was €10 each for the full day. If you wanted the sunbeds at star beach these were at a fee. The food is okay, pretty much what you expect for an all inclusive family holiday. Plenty to choose from and the grills are cooked fresh along with omelettes. The staff were always lovely and friendly and always happy to help. To keep 3 teenagers happy can be a challenge in itself but they were all happy and didn't want to come home. Would definitely recommend visiting.

Visar Hajrullahu

Miserable Experience! DO NOT BOOK THIS HOTEL! The hotel's description is completely misleading. They claim it's just 500 meters to the beach, but in reality, it's a whopping 4 kilometers away. The swimming pool was always packed, with no sunbeds or umbrellas available, leaving us to bake in the sun. The room was dirty and we found hair of the previous guests all over. The food was completely tasteless, and the staff were shockingly rude. When we voiced our concerns about the terrible conditions, we were sent to the manager, who turned out to be just as rude and utterly incompetent. This person had zero problem-solving abilities and offered no solutions whatsoever. To make matters worse, they made us pay for the towels—even though we had booked an "all-inclusive" package. In fact, despite the "all-inclusive" label, they made us pay for lots of other things as well. This place is ridiculously overpriced with absolutely zero quality. I would never, ever book this hotel again!

Jéssica Brito

Extremely Disappointing Experience - Not Worth 4 Stars I recently stayed at the Belvedere Imperial All Inclusive resort in Greece, and unfortunately, it was one of the worst experiences I have ever had at a hotel. The food was absolutely terrible—lacking flavor, texture, and presentation. The smell of old, stale food lingered throughout the hotel, especially near the pool, where the snack bar was serving greasy, unappetizing meals. The safety and accessibility of the hotel were also major concerns. There was no sense of security around the property, and access to different parts of the hotel felt unsafe. Upon checkout, we wanted to store our luggage securely, only to discover that there was no real control over the storage room. Anyone could access it, as there were no surveillance cameras, and if you wanted to lock any valuables, you'd have to pay extra for tiny lockers that couldn’t even fit a small handbag. The service in the restaurant was by far one of the worst I have ever experienced. If you wanted to sit on the terrace, you were responsible for setting your own table. After doing this repeatedly throughout my stay, on the last day, a waiter rudely snatched the utensils out of my hands, claiming I was "doing his job"—a job that, curiously, was never done on the previous days! Where was this efficiency when it was actually needed? The rooms and common areas were poorly cleaned and in desperate need of renovation. Everything in the hotel felt old and worn out. Despite paying for an All-Inclusive experience, almost every extra activity and any traditional Greek products came with an additional charge. To sum it up, this resort fails in every aspect: terrible food, poor service, lack of security, and outdated facilities. This was by far the worst resort I’ve ever stayed in, and it should not be considered a 4-star establishment. This review comes not only from my experience as a guest but also from my professional background in the hospitality industry. Avoid this place if you can!!!

Tia Baker

A lovely family hotel but not luxury which wasn’t expected. Ideal for families with young children. Wouldn’t come here if you don’t have little Ones. It’s a large, all inclusive hotel so you have to expect it to be busy. All pools were clean and well maintained. Did struggle to find sunbeds some days as people would ‘reserve’ them. And by that I mean leave their towels on them overnight or get up early to put towels down! Room was clean and cleaners came every day and did a thorough job. Food served all day and lots of choice, however, quality isn’t amazing and did become a bit bland and boring as it’s lots of the same things everyday. But again, this is to be expected in a large all inclusive hotel. However, both the Asian and Greek restaurants included were nice although not overly child friendly. Shops and beach within walking distance or a short taxi ride. Definitely worth venturing out of the resort. Overall it was a pleasant holiday and we would consider revisiting!

Chloe Meaney

We loved our stay at this resort. The staff go above and beyond to keep ot well maintained and offer great service. We were impressed with the variety of fresh tasty food on offer and had no issues getting a good spot around the pool.

Sarah Dena

Dear Hotel Owner. Pay your waiting staff more. They deserve it for how hard they work and they set the tone of the service experience. None of your waiting staff talked to me about their pay by the way. They're so busy they barely have time to talk! The reception staff are fantastic. Nothing was ever too much trouble and I had to ask them for help with a fairly sensitive situation which they handled with compassion and privacy. The location is in my opinion the best along the section of this area. A beautiful sunrise walk. The direct access to a very clean beach is a real treat.

Fragiskos Papadopoulos

This hotel was amazing. The best holidays ever. The staff in ol the hotel was very friendly and professional. Reception, bar, restaurant, kitchen, beach restaurant, absolutely great. We don't know we're to start and we're to end speaking about this excellent stay. We won't to say to ol the staff, thank you for this great stay.

Julian Lomax

Overall a good holiday but cant help but feel disappointed. Rooms were nice and clean, food in the buffet was good with plenty of choice. Predominantly German guests who preferred the beach to the pool so always plenty of sun loungers available and no morning rush to grab one. Main drawback however was the poor bar service. The restaurant team were fantastic and the mangeress was lovely to our kids and made a huge effort but the bar staff didnt seem interested at all and were quite rude at times. Panos bar was a joke and it took 45 minutes one night from point of order to getting our drinks. The bar wasn't even busy. We complained about the service and were told simply to talk to reception. When we did tell reception they didn't seem interested in the slightest and when we checked in again in the morning no notes had been taken so the staff were unaware. The evening entertainment was also very poor and the kids were bored so not really a great hotel for families. Beautiful country and good memories with friends and family just let down by some staff that need some customer service training.

Ilie Sorin Ciobanasu

Pro's : - clean and organized hotel which looks as a 4* hotel; - the beach is clean and with nice sand and water; - in the morning the sea is calm and in the afternoon nice waves; - the hotels gardens are are nice and maintain correctly; - the hotel personal was nice (we arrived at 3 o'clock AM and they offers us some snacks and water even was not included) - due to some problems with a cancel flight and a agency that was not collaborating(DANAOS) the hotel was open to support us and came with some solutions; - the food was good and diverse (we had all inclusive) - rooms are cleaned every day and ours was with a nice view (sea side and garden) Con's : - in the last day some ants were starting to like our room (ground floor room) but nothing serious. -wi-fi connection was poor;

Laura Palaghia

We spend 7 days at this hotel. Everything was great ,the acomodation, the food , the beach. The staff was very kind.

Emmanouil Koukoulakis

Great Stay, I recently stayed at this hotel for six days and had an excellent experience. The staff was incredibly welcoming and always willing to help, ensuring I had everything I needed. The room was clean, spacious, and had a stunning view of the surroundings. I particularly enjoyed the amenities, such as the pool and on-site dining options, which added to the relaxing atmosphere. The hotel's location was perfect, allowing easy access to local attractions and the beach. Overall, a wonderful stay—highly recommend!

Kryštof H.

Everything was perfect, a lot of food, always fresh and well prepared. The staff was kind and helpful. The locality was good, the town of Malia is approximately 25 mins walking. Nice and clean rooms. The director is looking after the whole hotel and asks the guests whether they’re happy, it seems like he cares about the hotel. He has given us a bottle of wine as gift. I definitely recommend this place!!

Maria Yanovich

Don’t select this hotel! 1) We paid for a superior room as there were three adults, but they gave us a double room with a fold-out bed because "the rooms with a normal third bed were occupied". We eventually managed to change rooms mid-stay. But both rooms had no ventilation, the toilets barely flushed, there was a sewer smell, the shampoo and shower gel were diluted with water, the front door kept sticking. Almost every day we called someone to open or close the doors because they were completely non-functional. There is no way to lock the door with a card - only keys. Also, the towels were not changed at all and the room was dirty even after cleaning. 2) If you do not want to get food poisoning, you should not eat 80% of the food. The same goes for drinks. The dishes were not washed well and you can see food residue from the previous person, especially at the bar. 3) The beach is rocky and unsafe. During the entire stay there was stormy weather and no one was swimming in the hotel area. To enjoy the sea you should go to Potamos beach, which is not very close to the hotel.

Alicja Miękus

I stayed in the Malia Bay Beach Hotel with my friend for a week. We got a great room with a view on the pool. The rooms aren’t big, however they are in a great condition. AC works which is so useful due to the heat outside. The food in the hotel was great. They have different food theme almost every day and i must say the food was indeed delicious. The staff is really nice and helpful. I had an overall great experience. I have to add though that the wifi connection is not strong and you don’t have everywhere in the hotel.

Gabriela Gajova

We were very satisfied with our stay. It was amazing for 4*, rooms were nice and cleaned every day, drinks strong and food delicious, we could not decide what to try out first. We had at least some seafood for every meal. Staff was super nice, manager was interested in our opinion and comfort. I would recommend this hotel to anyone.👌🏻

D C

Enjoyable honeymoon with the best hotel view. Everything was enjoyable apart from the room. We arrived late in the evening and the check in process was very easy and even had some food left over which was very much appreciated. The room was very outdated and full of corrosion and rust. We were too tired to complain so decided not to make a fuss about the room. If you can, please avoid room 836. All staff were welcoming and friendly. We had the half board option and really enjoyed the breakfast dinner. Everyday was varied and the food was plenty. The only downside was that the restaurant was sometimes very busy and there was no Aircon. The hotel has 3 amazing swimming pools and is close to beaches, restaurants and shops. The hotel needs a total renovation and it's very outdated. The most dangerous thing is the lift which some don't work and some will close right as you step in. Overall the stay was very enjoyable. I would happily come back again but would probably request a different room.

Matthew Humphreys

Pleasant hotel with great views and nicely situated a 15-20 minute walk from Agios Nikolaos centre. Facilities are good, with a choice of pools and bars. I have dropped a star primarily because the rooms could do with a bit of modernising, and also the level of service could be improved (for example, I mentioned it was my partner’s birthday but it was largely ignored).

Nigel Powlson

The hotel has a superb setting spread across a cliff on the edge of Agios Nikolaos with panoramic views of beautiful Mirabello Bay. Many rooms have gorgeous sea views, some with private pools. The hotel has three outdoor and one indoor pool, a spa, gym and tennis court. There are lifts, but really this hotel is not recommended for anyone with mobility issues as you will inevitably end up climbing steps. Staff are very welcoming, especially in the main restaurant. It's about a 20-25 minute walk to the lake area in town. There is a small beach and beach bar at the bottom of the hill and a large sandy beach 5 minutes walk away.

Rebecca Thirlwell

Loved the holiday almost every room had a pool very lovely staff very strickt with rubbish however I got blamed for rubbish that wasn’t mine. I had no problem picking it up but I thought that staff where a bit rude about it as well and the male pool cleaner who climbed over and shouted at us for the mess of the pool when all there was , was a bottle of vodka and two bottles of water which might I add we were sitting in the sun lounger and were drinking both. However lovely place quite for younger people like me and my partner but is a strip about a 30 min walk if even from the hotel more like a 10 down and 30 up due to it being a hill . Definitely a lovely place and has its priority’s but are rude about the rubbish which is understandable however was not ours.

Jo Service

Second time at this hotel. We have never visited the same resort and hotel a second time, before this visit, but had no regrets. This is a lovely hotel and location. Everywhere is clean. Staff are very friendly and work hard. Nice to see the same staff too as last year. Restaurant is typical buffet food but well presented with loads of variety. Hotel is big but never feels busy. Evening entertainment is limited and low key but we like that. There are 3 pools. We managed to get a bed when we wanted. Beach is amazing and just a 3 minute walk down the slope. It is around a 20 minute walk to the centre of Agios Nicolas where there are loads of shops and restaurants around a stunning Lake. Boat trips can be arranged from the centre really easily. I'd recommend this hotel and resort if you want good food, quiet bars and stunning scenery. We stayed in the deluxe frontal apartment. However, it has been very hot but that's out of everyone's control.

jamie matthews

The staff where incredibly welcoming and added the extra special touch, addressing any request as best they could. Could not do any more to make the stay comfortable and enjoyable. Arranged taxis to excusions when needed. Change for the amusements (though some machines did not work and took the change) kettle for the room, drinks and food when requested. Slides where great fun as well as extra activities such as volley ball and aqua sports in the day. The food options where some what limited though enjoyable. Very clean and well set up. Step out onto the beach with lovely places to eat etc near by such a heaven where can pay for a massarge on the beach. Would defiantly visit again.

Craig Ferguson

I normally don't post reviews, but the service here is phenomenal. Not only did the receptionist walk us all the way to our room but she also told us to eat on arrival so that we didn't miss out on dinner finishing. The bar men are great also. Just now Minas made sure I had a straw for my partner as I almost walked off without one for her since her order is always with straw. I absolutely adore that kind of customer care I love.

Delia Gal

For sure not a 4 stars hotel or at least not according to the international standards. The rooms need to be renovated and better equipped as it is an old hotel. The all inclusive is more a canteen, but sometimes quite good and tasty. All the staff was kind and friendly (reception, bars, restaurants and also the guy who fixed our door because it was no longer closing due to a failure of the electronic part). Well positioned near the sea, bus stops, supermarkets and tavernas. I did not understand why we had to spend our first night to another 4 star hotel across the street, but we enjoyed it (was actually better equipped).

Georgijs Kirpicevs

Thanks to Dessole Dolphin Bay Resort! We liked it a lot. Rooms were very clean (cleanest hotel where i have been), Personal was friendly, Reception was helpful, food was very delicious! Very beautiful hotel area, with Trees, Cactus and local Greece Flora. Swimming pool big enough and clean. Hotel has Big food area, Sea kitchen, Sea bar, inner bar. Day activities are funny and active. From hotel gates to the sea is only 20 meters! Very easy to reach hotel area if You rent a car, some few turns from highway, also parking is available on Hotel area. Only issue that i had during the stay- is that seaside near the hotel was little muddy, i went some 50 meters west, water was more transparent there, but it is small detail, because beach was good with sand. Totally best hotel where i was in last 5 years.

Cristina Trufin-Petcu

Second visit to this resort, second great vacation! We come back because we enjoyed last year visit. The hotel has a private beach, sandy beach with blue flag! It’s perfect choice for family with children. The drinks are mediocre but this is a general issue for AI resorts. Food is very good and tasty, we enjoyed fish, lamb, gyros@beachTaverna🤗. The rooms are cleaned daily. In general, the staff is very friendly, helpful and with a positive attitude. Animation team program was improved since last year. Kids enjoyed mini disco! We highly recommend this resort.

Jo Nash

We cannot describe how thankful we are for the holiday we had at this hotel. Everyone was super friendly and helpful especially with our two kids. We arrived at 2:30 am due to the delay of our flight. Even at this time we were very much welcomed by a night shift staff and offered some food at the restaurant. We were very surprised. Very friendly staff, very tasty breakfast and dinner every day, clean room, direct access to the beach and pool, supermarket across the street. Talos express train station and public bus station are right outside the hotel. Thank you, Angelo, Irene and other lovely staff members who were sincerely nice to us!

Dana Damatar

We enjoyed 7 days stay at Vantaris Beach, all inclusive. What we liked: - the hotel looks very nice, elegant. It's also very clean! - the beach is with sand, although before entering the sea there are stones, which can be annoying only if you are very sensitive. The sea water is beautiful and clear! - the food in the main restaurant is very good - many types of meat (including duck and rabbit), vegetables sides, salads, pasta / pizza bar. We had sushi for one evening. We would have liked more seafood (we didn't have any in one week of stay). The lunch is not too diverse, but it's impossible not to find something that you like! - you can rent a car from the hotel reception which is very easy! The car has full insurance. - there is "early breakfast concept" which was very nice for us! we left the hotel at 4 AM and was very helpful to have something to eat on the way to the airport - on the other side of the hotel are some super markets and souvenir stores, where you can find everything you need - there is a nice tennis court - extra fee (we paid 10 euros, 3 persons, for an hour). There is also a ping - pong table but we didn't use it. - in the evening there are nice events like the Greek night, Oriental dance, Magic show, DJ! They enjoyed them. Even though we had our room just in front of the pool bar, where some events took place, we were never bothered by the noise! The show ends at a decent hour so you can have a good rest. We will for sure come back if we'll have the opportunity!

Cristina Iancu

Staying here was an amazing experience. From the first moment we walked in, we were greeted with such warmth and care, that we immediately felt relaxed. When we walked in, the staff took our bags and invited us to have a seat. They brought us cold water and wet towels. We arrived well before the check-in time, so they invited us to have breakfast while they prepared the rooms, which we really appreciated since we had been travelling for hours, we were tired and hungry 😊. We also received an upgrade to our rooms and received private pool rooms, which was such a nice surprise. The staff at the reception were wonderful. At check-in they provided a list of things they could help with (car rental, booking for cruises, info about the buses and tours, including prices and times, etc.). Every time we had a question or wanted advice on what we could do or visit, they were very helpful and accommodating. We booked some trips, and we rented a car during our stay, the hotel reception staff handled all the calls, bookings and explained everything. The car rental procedure was very simple and smooth, no hidden costs, no complex procedure, full insurance. We are incredibly grateful for the excellent service provided by the reception staff. The rooms were very clean, they were cleaned daily (including the pool). There was enough space, there were seat loungers, an umbrella, a table and chairs on the terrace, and a drying rack. The hotel offered beach towels. We had one small issue with the shower, it started not working properly, we informed the reception, but it took about 2 days for someone to arrive, and they came when one of us was showering, so we couldn’t let them repair it. So, it never got fixed, but we worked around it. The only thing that was a bit annoying was that the hotel is located beside a rather big road, and it was quite noisy even at night. But that is no fault of the hotel, and it was actually quite helpful to be close to bus stations and a supermarket right across the street. There is no crossing in front of the hotel, you need to walk 5 minutes to Vantaris Garden, and cross through a short underground passage. The food was varied and very tasty. The hotel included a lot of local dishes, which we always love, since Greek food is delicious. We would have loved to have more seafood, but there were always a few different types of fish, very well cooked. We loved the pastries, the fresh orange juice, the deserts, the cheeses and the eggplant salad and tarama salad, the roasted meats and the very tasty vegetable dishes. And of course, all the food during the Greek night celebration. The hotel organized a pool side dinner party during one of the nights. There was local music and dancing, we enjoyed it very much. All the restaurant staff were very nice, always smiling, speaking multiple languages, attentive and accommodating. A special thanks to the ladies that usually had our table – Maria, Irini, Stavroula, they were very friendly, nice and responsive. The pool area was clean, and it seemed like there was always some space left. The beach area was large enough, the loungers were comfortable. There is a 10EUR cost for 2 loungers and an umbrella. The beach bar serves snacks and drinks on the beach as well. We ordered some drinks one day and we received an extra drink for free, which was very nice. There are showers and a toilet. Overall, we had a great stay at and I want to thank all the staff for contributing to this experience.

Paula

Absolutely exceptional experience at this hotel! From the moment we arrived, the staff went above and beyond to ensure our stay was perfect. The rooms were immaculate, spacious, and beautifully decorated. The restaurant served delicious meals with impeccable service. They went out of their way to accommodate dietary restrictions and preferences, and their attention to detail truly made dining a delight. The food was delicious, the atmosphere inviting, and the service impeccable. Kudos to the manager Angelo and their team for creating such a welcoming and memorable dining experience.The location was convenient and offered stunning views. Without a doubt, this is the best hotel experience we've ever had. Highly recommend to anyone looking for a luxurious and unforgettable stay!

Peter Scoriel

Nice beach resort consisting of little 2 to 3 story appartment blocks instead of the standard hotel layout. PRO=each room has a front door, you're directly outside instead of having to walk hotel corridor-lift-lobby-outside. Renovated '23 and its nice&new feel. White marble, it feels and looks well. 168 rooms and my stay mid May '24 about half occupied. Rooms: I had ground floor junior suite with mini-pool 3x3m. That was roomy and mini-pool great for getting those rays. The other rooms are accessible via stairways only and have your standard balcony. This is a resort for mature audiences. Pool area is fairly small, no kids activities, slides etc which makes it a quiet place.

Marcin Wlodarczyk

At first I was hugely disappointed but got better. Not sure where the great reviews are coming from. Rooms and hotel facilities weren't up to the standard. The location is great but the rest is 3 stars at most. Starting from the bottom is the cleaning standards. I was at the end of the season but this kind of dirt has no excuse. Dust under the beds, top of the wardrobe, mirror, dirty drawers and more. Anyways, food was acceptable, along with the drinks and service. Everything is 3 stars except the location which is great. I can believe that this hotel was great at some point and it could be back on the top easily. But my experience wasn't the best

patrick king

Just finished a great week. Here the hotel and location are excellent. Yes, the food is what you expect with an all-inclusive, but there are plenty of local taverns to go and eat. If you do not like the food, I would recommend an upgraded to all-inclusive Plus which include premium cocktails, they are great and the bar staff are lovely. The air conditioning could be colder in the rooms, but you do get used to it. I would definitely recommend coming here to stay and I must make a special mention to Matthew. He is by the reception who works for GT travel, he will help you with anything you need. Without this person I wouldn't have been able to make this trip extra special and propose to my partner. He made it an extra special trip that we will never forget. Thanks again Matthew from GT Travel!

Viktor Bernát

Kalyves is not a place overflowing with tourists, but rather a location recommended for quiet and peaceful relaxation. Within half an hour by car, you can reach many wonderful sights. The hotel staff is very friendly, everyone speaks English, and they are happy to help with anything. I would especially highlight the evening programs starting at 8:30 PM, as well as the children’s entertainment throughout the day. The rooms are large and clean, and the food is delicious and plentiful. I highly recommend it for families.

Ann Earwicker

My husband and I had a wonderful October holiday here this year. The room was very comfortable, the food excellent and the location stunning. They have an absolutely first class fitness, yoga and pilates instructor who was so friendly and charming and really made my holiday memorable and me much fitter. The only thing that could be improved is that there is no dedicated area to do this exercise. It would be fantastic if they could provide a suitable shaded area for this purpose. We will certainly come back next year. Thank you to all the staff and especially Eva.

Lauren Jessie Williams

We are a family of 5 with three children aged 6,3 and 5 months. We spent a day at Kalyves Beach Resort and we were blown away by how lovely this place is! It has got such a peaceful, relaxing vibe, which was perfect after such a jam packed holiday with the kids! We particularly loved the river that runs alongside the resort , just beautiful! The kids were mesmerized by it and spent ages in the water while I was just enjoying soaking in the calmness. The play area was a huge hit with our 6- and 3-year-old. They burned off all their energy while we had a rare, quiet moment to ourselves. I also loved that they have a bookshelf for you to help yourself to while sunbathing. Such nice touch! The staff were wonderful — attentive, warm, and so kind to the kids. Big shout out to the lifeguard who was amazing with our baby Posie! It was clear they really cared about making everyone feel at home. We absolutely loved our visit and wouldn’t hesitate to stay here next time. Kalyves Beach Resort is a hidden gem and the perfect spot for a family day trip or stay!

Harrison Harvey

Rooms are air conditioned and clean, you get daily room cleaning and towel replacements. Not the most ideal if you struggle with stairs but not a problem for our group. The staff were very polite and helpful even with language barriers, the barmen panos and Ali were extra friendly. You will never go hungry or thirsty here, breakfast started at 7:30 but only offered the same things everyday still plenty of variety though. All throughout the day fresh pizzas are served next to the daytime bar and taste delicious, they do multiple so there is always meat and vegetarian option. Dinner and tea times offered plenty of choice with different things each night, basics like chips and pasta were available everyday but there were always different fish, meats and vegetables every day. The food was very good there is always healthy options like salad and fruit and the fresh bread in a morning was perfect. The hotel is only a two minute walk to the beach so is in a great location. On the street at the reception end is a bus stop that has busses to Heraklion every few hours if you are planning an excursion it was only €4 each. There is also a lovely cafe and a lovely corner shop just up from the bus stop. Overall we loved our stay at Alexander house it was perfect for our first family holiday and we would definitely recommend it for anyone who wants a quiet getaway with a lovely beach and amazing food.

István Tamás

The staff is very friendly and very helpful. Our room was across the street from the main building, and it was fine. Not new, and with a laughable small TV, but everything was functional and clean. The location is close to the beach, but up on the hill, so coming back from the sea meant climbing a bunch of stairs. The food ranged from "okay" to "terrible". They grill the meat at the restaurant, but as far as we could tell, barely any spices were used, and the meat is always burnt black. Italian night was terrible, and I am sincerely sorry for any Italian guests that had to see it. Breakfast was fine if you didn't have too high standards. Food labels were frequently missing, so people with allergies beware. Barely any vegan options.

Praphasri Meier

We came to Greece for the first time and came to Greta Island. We stayed here. We were very impressed. Tomorrow we will fly back to Germany. We will tell our customers if they come to this island to stay here. The food is very delicious. There are many choices. Impressive. Good service.

Emil Lindroth

Alexander House Hotel was splendid and worth every cent. I'm a 45 year old man, my kids are 9 and 17 and my wife is slightly younger than me. We all loved it! It's not one of those large ugly monsterous hotels that looks like some malplaced city office building. The place actually has its own unique charm. It's in good shape too considering it was built in 1989. The pool is an actual pool and not a cramped waterpark. It's not too deep either and suitable for hanging around and in. One thing to keep in mind here is that there are a lot of stairs and steps everywhere. We actually like that, but we're not escalator-lazy so we might be a bit biased. The food was great, every meal a treat. Their desserts are to die for. The airconditioned room were perfect. The staff was kind and welcoming. I really enjoyed the late night bartenders. Having a good hotel bar outdoors is underestimated. The hotel itself is located roughly a slow five minute walk from the beach and town center which was perfect! I warm heartedly recommend Alexander House Hotel. The local bus to Heraklion stops outside the hotel too which was great. There are several car rentals nearby. This is the place. You won't be disappointed.

Aleksandra Doleżoł

Rooms aren't perfect, but repainted and clean. Maybe they should have a liitle bit more sunbeds, but nearby is beach. Food is good. People here are amazing. And barmans Ali and Panos are the best!!! 😎

Aleksandra Pa

I spend 9 days with my family on all inclusive. The hotel was very nice and spacious. The food was good and the service was also very nice. The choice of food and drinks was impeccable. A big plus is the sunbeds on the beach and a small bar, a very nice way to spend time. The downside is that most of the activities were conducted in French and not always translated. The hotel is generally worth recommending .End of season lots off sale and much more quiet. Weather 23 degrees and not much sun in that part of Create.

Michal Lushi

We had an exceptional stay at this lovely hotel! The dining options were impressively diverse, featuring a wide variety of meats, fish, side dishes, vegetables, fruits, desserts, and delicious ice cream. The restaurant, with its cozy atmosphere and stunning sea view, was a highlight of our experience. Access to the beach is very convenient, The beach area was pleasant, with sun-beds available. The hotel maintained two beautiful pools, both featuring a lively atmosphere with music and breathtaking views. There’s also a designated shallow area for children, along with a gaming room to keep them entertained. The staff was friendly and engaging, providing excellent service - multilingual, speaking German, French, and English. They were incredibly welcoming, always smiling, and eager to assist in any way. Overall, we had an amazing time and highly recommend this hotel for anyone looking for a fantastic all-inclusive experience!

mrvinov

I was with my partner on a week's holiday, I definitely do not recommend this hotel if someone suffers from asthma. The entire hotel smells incredibly of chlorine, which made it hard to get out of bed in the morning plus a sore throat. I will also add that people using wheelchairs or the physically disabled will have problems getting to the hotel or moving around on its premises. Apart from that, the hotel is really nice, nice views and we got a nice room (for an additional fee of course). Hotel service at a high level so there was nothing to find fault with. Animation only in French so if someone wants to go to this hotel with children, please keep that in mind. The drinks at the bar were very weak, the wine from the restaurant was much stronger, strange. Souvenir shops at every turn are a big plus, two supermarkets right next to the hotel are also a plus. The sea is about 200 meters from the hotel, so very close. Greetings to the entire hotel staff and management! 🩵

Simone Klyeisen

It was a perfect stay ! Absolutely fantastic staff, makes every single wish become reality. Service was really great in every single language. Food was really amazing, they offered a big selection of traditional dishes and absolute tasty classics. The rooms were cleaned near to perfection. Every day off our stay. Absolute 10/10, would totally recommend to everyone.

Nella Pompová

We were at Mitsis Bali Paradise for a week, from Sunday to Sunday. Everything was fine. The food was good and very tasty. The only thing that did not suit us very well was our room, it was not spacious enough for us. I want to praise the hotel staff, at the reception, at the bar, at the food, everyone was pleasant and helpful. Near the reception you will also find a shop where you can buy souvenirs or something you forgot to take with you.

Peter PLESKO

A wonderful simple small resort with great staff, rooms clean and in good condition, food less diverse but still very tasty and we didn't feel like we were missing anything, the pools were great, there were always free sunbeds by the pool and by the sea, the village is close, the beach is awesome. Only minus is the distance from the airport, but it was not so terrible. Thank you to the Mare Monte Beach Hotel team for a wonderful stay. We got what we expected for 100%.

Craig James Bauer

5☆ for hotel & beach. 5,☆ for bedroom. 5☆ for reception & housekeeping staff. 3☆ for waiting staff, Killing time to end of the season. 1☆ entertainment staff. Totally ignored by them because we were not french. 1☆ restaurant manager, ignored us and the Germans, only intrested in the French. 3☆ Food, very hit or miss, sometimes fantastic, then very average. 1☆ cocktails, as weak as water and extremely limited. If your looking for a fabulous hotel with a great beach and don't mind being treated like your not there because your british or german. This is it.

¿ ?

Good hotel with nice service, the staff are always warm and welcoming, room cleaned daily and the food is decent with different theme each day! The location with the beach is a plus too. would come back again for sure!

Eli B

We had all inclusive stay. The service in the restaurant was very good. The food was good- plenty of options. They also have all day bar on the pool with snacks, juice and fruits. Tap water had very bad taste so we had to buy it. Kids had pastas daily so easy to make them happy. Rooms were cleaned daily- very satisfied. I would have liked the toilet to have newer plastic supports- they were too used. They only offered a liquid soap (hand and body) no shampoo or other fancier items. Hair drier is available in the room. They offered pool/beach towels that could be changed anytime. They have animation programs in french during the day and evening. The beach is clean with fine sand. It’s pool was also clean. They have kids small pool perfect for little ones. Sun-beds are sufficient.

Marie Wegmann

I saw little bucks in my cornflakes and informed the waiter about it. I kept checking from then on and found them each time. So I went to the waiter again and he told me, that it was my problem. I don’t think, that they will solve this problem. I am really disappointed!

Karen Phillips

Wonderful place. The food was great and we didn't even eat in any of the themed restaurants. The baklava was to die for! Such a pretty looking hotel, with the blocks of rooms in different pastel colours. The little stone walkways leading to all the rooms were beautiful, lined with vines, lime and pomegranate trees. We had a room for 3, so one was on the sofa bed, which was a worry but it was fine, more like another single bed. The room was large but the air-conditioning was faulty. After reporting a couple of times a brand new unit was fitted. Very clean all over the hotel and pool areas great. Most staff were really cheerful but a couple of the older male staff could be a bit grumpy but they mellowed as the week went on. The entertainment team were husband and wife and they were great, had a great game of darts most days. I never did get that 180! 8 of us went on this holiday with ages ranging between 23 and 58, we all thoroughly enjoyed it. Would definitely go back.

Paul Smith

Booked this Hotel for a 10 night stay with my wife and teenage son. On arrival at 1am we were shown to our room but quickly realised that they had allocated us a Double Bedroom with 3 beds shunted together rather than the one bedroom annex/apartment. As well as lacking any sort of appropriate privacy, given my son's age (15), he is also 6 foot 6 inches tall so the additional camp bed provided had to be slept on by my wife. Complained to Reception immediately and was told to return the next day. On returning the next day I was informed that they genuinely believed that they had upgraded us, as the room we were in, had recently been renovated. Nevertheless they understood very quickly that the room was not appropriate. By Day 2 they had allocated us to a new room and while we were on an all-day trip had moved our luggage to the new room. This room, although the decor was more dated, served our needs much better and provided us with separate sleeping quarters and a lovely big 1st floor balcony. The professional way in which they turned round this negative scenario into a more positive one and their swiftness to act has to be applauded. The food was great and when called upon the staff were always friendly, courteous and helpful. Yes you have to get up at 7am for a pool sun lounger which wasn't an issue for us but compared to other resorts I have been to, the pursuit of a sun longer is not as ruthless. The entertainment was average but that doesn't matter because unlike other all inclusive hotels it is very much in the centre of a lively area with many bars and restaurants to choose from. We booked the Italian A La Carte and the food was really good. Unfortunately we left it too late to book "Prime Burger" so I would suggest to anyone that you try and book early. All in all a great holiday!

Carter Grandin

The hotel was very pretty and the people were very nice. It's right on the beach and has some great views of the sea. Biggest problem was the buffet style food was inedible. No matter what I tried it was the worst thing I've ever eaten. My wife and I were shocked that so many people were eating it. Since it's in a tourist area the surrounding food is really expensive and not super great. There was a disappointing lack of Greek food.

Janet Smith

Beautiful hotel. Lots of small Cretean apartments all situated around two pools and the gardens. Booked in late at night, and the receptionist told us that a cold plate had been left for us in the room. Pleased with the room as we wanted a room facing the sea (we are 100 miles away from the sea at home) so pleased that we could see a reasonable view. The beds were comfortable, pillows nice and air conditioning worked well. Bathroom wasn't massive, but shower was big enough for my tall husband, and at the end of the day, you don't spend all day in it!! In the morning, wow...super view, we faced the pool and had a seaview, so we were very happy. Went down for breakfast which was all very organised. Super buffet restaurant with a good choice of cereals, toasts and bread, fried breakfast, salad, yogurts and biscuits. Also a cook, making pancakes, fried eggs etc., Fruit juice was a bit watery, and strong coffee, but plenty of various teas. Lunch was buffet again, plenty of variation, lots of meats and cheeses, sweet table, delicious and choice of 4 ice creams. For dinner, if you went in a bit later you may have to queue but the lovely Sissy and the Maitre D' managed to get staff working constantly clearing tables and re-setting them. Lots of different meals, usually 4 or 5 fish, meat dishes, potatoes, rice and pasta. Lots of Greek specialities, which were delicious. Asian two or three times a week, don't need to book, just in an annex in the restaurant. We were happy enough with the buffet meals, so never went in the Italian or Burger Place. Special mention for Zoi, Svetlana and Vera who were all lovely and friendly, and Zoi answered all my husbands queries about the island...poor girl. Kostas in the beach bar was brilliant, having to take the ignorant foreigners, who could not ask for drinks civilly !! The barman in the pool bar was also lovely and snacks in the afternoon if you wanted 'afternoon tea'. Beach was in front of the hotel with a few sunbeds and access to the sea, and the road was by the entrance to the hotel with the streets lined with little shops and restaurants. Super situated. The chambermaids were also fantastic, coming in daily (If you wanted them in) and also very friendly and polite, as needless to say, my chatty husband ribbed them over laughing. Eleni was lovely in reception and very helpful. We did keep the room on for the afternoon as we had a late flight, although were not sure we would get our particular room, but we did. Ok, needed a little tidying up, but in all better than the 5star adult only that we have been to in Crete! Needless to say, we loved it that much, we have already booked to go again in May 2025.

Jon Wilde

We had a wonderful holiday at Silva beach, nicely laid out rooms in small blocks not one big building. 2 decent sized pools, both with nearby bars & loungers. The staff are very welcoming & feiendly. Food & drink is good & we would go again without hesitation. It's situated on the beach with lovely views, is well located with the small harbour/port in one direction with many nice bars & restaurants along the sea front, star beach in the other direction with nice pools, water park & nearby water sports & snorkeling. Many shops, bars & restaurants along the main road that runs parallel & fairly close to the seafront path/road. Up the hill are a series of small old villages that are very nice & well worth a visit, there are plenty of taxis if you don't fancy the walk, there are multiple bars on the way back down from Old Hersonissos to the beach side Hersonissos to ensure you don't get dehydrated! Alar dinner show is well worth booking in for a very entertaining evening.

Sergei Dutkin

The hotel is 4 stars, but it will barely reach 3. When you enter the hotel, prepare money because they will ask you for a deposit for towels and when you leave, they will not return it, they will say that it was a tax. The room is just white walls and a bed without any interior, like in a cheap motel. The air conditioner blows directly on the bed, so you will be blown with cold air every night, or sleep in the heat 👍. There are not enough sockets in the room, so you can only charge 1 device at night. The door - the window faces the road, and all passers-by will see you making love, there are metal blinds like in kiosks and stores and after they close you are like in a cave. When I asked to change the room, they said there are no free places. Regarding the pool, it is very dirty with half-dissolved tiles along the edges. There are no additional swimming equipment, there are few sun loungers, sometimes there are not enough. in the canteen the food is monotonous with an incomprehensible system, coffee only in the morning and even then it happened in the mornings that there was not enough of it, you had to wait until they changed the vat with coffee, sweets only at lunch and dinner, so you will not be able to drink coffee or tea with sweets. in the lounge there is billiards but it is paid, there is air hockey but it is broken, you will only be able to play ping pong near the fence and if the ball flies out of the fence onto the road and you will have to constantly run after it going around the whole hotel. when checking out, in order to weigh 1 suitcase you need to pay 1 euro. about the Internet, there is free in the lounge but with such speed you will not even be able to check your mail, you will have to buy it for 20 € per week. and it is not much better, I was not able to watch a movie. of the advantages I can note that the room was cleaned every day and not bad, the staff was always friendly and smiling.

Dymphna Fox

A fabulous place to stay. Excellent facilities, food and service was impeccable. I had a beautiful birthday and we also celebrated our 30th wedding anniversary. Nothing was too much trouble. The staff were amazing.

Arnaud Noël

Beautiful vacation for our family (2 adults and a 6-year-old girl). Lovely rooms (suite), stunning pool, super friendly staff, very clean, and the owner ensures discipline is maintained in the establishment. The food is buffet-style, and there’s always something to find (we’re not picky when on vacation). Of course, this remains a destination for young people, and the music from nearby nightclubs (3-4 km away) plays until 6 AM, but with the windows closed, we didn’t hear anything. The beach is a 10-minute walk away (make sure to turn right, then directly left at the T-junction below the street, and don’t go left), though access isn’t so straightforward because there’s no sidewalk and the cars drive pretty fast. Thanks to everyone for this beautiful vacation.

Zygmunt Szarek

What a wonderful hotel! Beautiful, comfortable rooms. Very friendly and helpful staff. Fantastic location not far from the beach and close to the city centre of Malia. Delicious food.

clara gaynor

Stayed here for a week the service was amazing they left us food in our room when we got in late our first night. All the bartenders were so lovely and very chatty, the waiters in the restaurant were very efficient, the chefs cooked amazing food every night. They had a good selection of food for every course and themed buffet nights a couple of times throughout the week. There was live music last night which was incredible, the staff got everybody up dancing and having so much fun. The pool there is very clean and very refreshing. The location is perfect as it is half way to the beach and strip yet still close to the old town too. The rooms were perfect and the cleaners did an excellent job. Alex at reception was exceptional and so accommodating, we spoke to the manager at one point and he allowed us to keep using the all inclusive facilities throughout our last day as we had a late flight. There were a couple of rowdy English boys being stupid and acting like eejit an and being too drunk but the staff handled them perfectly and didn’t allow them to ruin any bodies holiday. All in all and absolutely impeccable hotel, could not recommend them enough.

Oana B.

We stayed in the summer of July 2023. The hotel offers a great location near the sea. The staff was very friendly and polite, trying to solve any issue. Rooms are spacious, comfortable and clean. The sea view room has a great panorama. The food selection is different and delicious. I recommend this hotel and experience!

Alexandru Gutan

The best! Everything was amazing! We stayed in the seafront room. Nice breakfast and dinner included which was very versatile. Bar by the pool serves nice cocktails and ice coffee 10/10

Helena Crossley

Had a fab week with the family at the hotel lovely people really friendly, staff really nice and helpful. Rooms really clean hotel spotless. Lovely pool, right on the beach. view of beach and sea beautiful, Couldn't wish for more, so relaxing. Me and my boys loved our stay been home 5 days want to go back. Cheers guys for great holiday love helena and the boys. Jason , Dylan , jaydan xx

Mari Alexandru

A very nice holiday experience. The hotel îs on the beach, it îs a quiet place and has a spectacular view. The staff îs very friendly. We hâd a great time here. We strongly recommend it!

Cosmin Sabau

Nikos and Katerina were very helpful and helped us with all the infos we need during our holiday. They also have a car rental agency which was very nice as well. The bar and the food was great, with lot of greek specialities at dinner. Free sunbeds inside the hotel area and very close to the beach ( like 5 steps away :) ) Thank you for a great stay to you, Nikos and Katerina 👍🫡

Rupert Willis

Had a great week at St Constantin. Room with a swim up terrace was amazing with great air con and very clean! Loved the shower and will miss it! Food was ok to good. Lots of choice but let down on quality occasionally. Drink was ok. Local beer was nice but the wines not so great. Lots of single use plastic and paper which I didn’t like and would have liked dedicated recycling facilities or use of reusable cups and plates. Staff were amazing from the receptionists to the restaurant waiters, cleaners and the repair men. So friendly and they couldn’t do more to make sure you had a good time. Pools were clean and there were a number of them so never felt busy. Nice beaches within a few meters of the entrance with some nice snorkelling. Lots of local bars and restaurants within a short walk. Hope to visit again soon!

Marian Andrei Orban

Sure! Here's how you can structure your review in English, covering both the negative and positive aspects: --- **Negative Aspects:** Firstly, the food was quite disappointing. It was nearly the same every day, with very minimal changes from one day to the next. In fact, 90% of the food was identical, even for breakfast, which was exactly the same throughout the entire week we stayed. On top of that, the taste of the food was not great; it felt like cafeteria food, made from the cheapest ingredients. In the snack bar and kids' food section, everything seemed to be made from frozen food, which isn't very healthy, especially for children. Another downside was the ice cream. It was only available during the main meals, while in most all-inclusive resorts, you can usually find it at the snack bar as well, which is important considering the high temperatures when you need something to cool down. The beer was okay, but the soft drinks tasted strange due to the tap water used. The alcoholic beverages and cocktails were clearly made from the cheapest spirits, and it was noticeable. A major disadvantage was that you had to pay extra for Wi-Fi and for access to the safe, and these charges were on a per-day basis. Accessibility was also a concern. If you're traveling with a young child or someone with disabilities, the access ramps are very difficult to use. There were only two water slides, and they operated for just three hours a day—two hours from 11 AM to 1 PM and one hour from 5 PM to 6 PM. Regarding room access, they only provide one key card, and if you need a second one, you have to pay for it. The entertainment was heavily geared towards French speakers, which was a big disadvantage for non-French speakers. Moreover, there seemed to be a distinction between guests, as French guests had different colored wristbands, which felt like a form of segregation. On the day of departure, they cut off our wristbands and restricted our access to the main meals, allowing only access to the snack bar. Additionally, both the hotel reception and the restaurant where we had our meals were unbearably hot, as the air conditioning was not functioning. **Positive Aspects:** The only good things I can mention are related to the accommodation itself. The room conditions were decent, and while the cleanliness wasn't the best, it wasn't terrible either. The main issue seemed to be that the hotel was understaffed, and they couldn't keep up with the demand.

Jiří Cejnar

Nice hotel on big area. Feels like a small town. Very friendly staff, very good food, very good service overall. Great location. 100% recommend.

Dee Hanley

Our last day today and sad to be going home, we had a little problem with our room when we arrived early hours of the morning but the reception staff sorted for us the next day. The reception staff and all staff rooms/restaurant/bar etc are all so lovely and friendly. Hotel is very clean and a good choice of food and drinks Thanks so much for looking after us on our last day with such a late pick up time, we will defiantly return and highly recommend. Chris and Dee Hanley

Katrina bartos

Room which we paid for was superior but didnt match the expectation ( old, outdated, aircon not very good, we had to buy fan as well to survive until aircon cooled our room which was very late night/early morning). The resort is building by building not much greenery or garden..People at the reception, not very friendly in our case nor unfriendly just not smiley not very chatty we are used to different treating upon arrival. Entertaining ok. Food very good, choice and quality too. Beach is close, very nice. We stayed here mid june so it wasnt full, I wouldnt go there main season, must be packed by the pools, in restaurant...

Chris Dixon

Lovely hotel right on the beach. Our room was a sea view room view which overlooked both the beach and the pool. Hotel staff were all amazing, really helpful and friendly. Food was pretty good for the most part and when you fancy a change, there are several good taverns about. Drinks were alright, what you expect from an all inclusive. Entertainment looked ok if you’re into that. Me and my partner aren’t so just sat on our balcony with drinks. Wasn’t too noisy, finishes at around 11 each night Bus services are fairly regular to and from Heraklion. Be warned they don’t always run to time and the last bus back is much earlier than advertised (last number 6 is about 11pm)

Tamara Andric

This was so lovely. I went here last year and the beach is right next to the hotel. And i want to thank andreas for always keeping us happy and entertained. The food was so great, there was nothing better to eat. The service is very decent. The rooms are very clean and the cleaning ladies always helped us. But the one thing i didnt like was that there were 2 cockroaches on the balcony. We called the cleaning ladies they were so happy to help. A little expensive but it is very lovely!!!!

BABIS EPANOMERITAKIS

Visited from 27th April for one week as a couple. It has excellent kitchen; traditional Cretan dishes like snails, rabbit, to Italian seafood, Asian sweet sour dishes to every taste, great selection of breads, regular bacon, eggs, all made with best quality ingredients, maybe the best I have tasted by hotel,s I have been in tens of four and five star hotels. Restaurant, Bar and reception staff good, do their best to help you. Outside Bar very nice, give clean branded drinks not last quality as some other hotels do. Good views of sea and pool from the outside bar area with clear wind braker to the sea views that keep out the chill winds of night time The room: it was clean, one bed in the middle of room with a corridor that can pass only one person next to it, no chair in the room, mattress and pillows very uncomfortable, got pains on back and neck. The bathroom; you can hardly pass in it. The balcony very small for four star hotel.

Mikhail R

We spent 10 days at the hotel with the family (two adults and one 8 year old child). All in all, it was a really nice vacation. Nevertheless, there is still room for improvement. Accordingly, I would like to address the most important points. About the location: The hotel is close to the airport and Iraklion. You can get there relatively cheaply by cab. The hotel complex is small, manageable and well maintained. As a result, the hotel was not overcrowded. We liked that a lot. About the room: The room was well equipped and clean. However, the room was very small. There are comparatively limited storage options. This surprised us somewhat for a 4-star hotel (but every country has its own standards). The air conditioning in the room was very loud. We always had to leave the air conditioning on the lowest setting at night, otherwise we couldn't sleep. What you need to know; the hotel has no elevators! This must be clear for people with walking difficulties. What I found a bit annoying; the room safes cost extra and are not digital. You have to carry the key with you. I haven't been to a hotel in years where a safe costs extra and isn't digital. About the restaurant: The choice of food is manageable but good. Generally, there is something for everyone. We particularly liked the BBQ and the desserts. With the price category, you can't expect an exquisite selection of drinks; if you want really good beer or good wine, you have to get it in the mini market. About the pool and beach area: The pool and beach area are very clean and there is plenty of space and sun loungers. The sea is incredibly beautiful and clean. The pool is not special but is sufficient. The pool bar offers drinks, snacks and ice cream at all times. What was quite annoying after a few days: The music playlist is hardly changed and after 1 - 2 hours the same songs are always playing. You should choose a longer and more varied music playlist. About the service: The service was pretty good. However, there was one thing that really upset me: the loungers were reserved by many guests before breakfast and not used for hours. We pointed out the problem to reception three times. Each time we were told that it would be taken care of and nothing happened. At some point I started bringing towels to reception by myself. This is unacceptable! I hope that the problem will be dealt with in the future. To enterteinmant: There are some daytime activities such as water polo, beach volleyball, water gymnastics, etc. We found that very good. Andreas (one of the entertainers) in particular did a really good job (We liked him a lot). The evening program was also very nice and varied. Pretty good for a "smaller hotel complex". Conclusion: The price-performance ratio is great. The smaller hotel capacity, the good food and the hotel complex make the vacation really relaxing. The problem with the reserved loungers definitely needs to be solved, it can't be a solution that bathers have to make their own places. Last the safes should be included in the price and have a digital locking function. Taking money for it and getting a key is out of date. Otherwise, we would be very happy to be able to vacation at the hotel again.

Zsófia Marton

We spent one week in this beutiful hotel with all inclusive package. The rooms are simple equipped, but the beds are comfortable, the room is cleaned every day. The food is fresh, varied and tasty. The beach is just some step from the pool area, sunbeds are available both at the pool and the beach. The staff was very friendly and helpful during our stay. We arrived late night, yet they served us some warm dinner. The aminator programs brightened up our stay, we loved the minidosco and aquagym. The kids will never forget the iconic koukou move :) I am sure we will come back! Just some tips about the room: the room could use a bigger clothes dryer and some hangers for towels.

Xenia K

We spent there 9 nights and everything was great. Very friendly staff from the receptionists, to the cleaning ladies, kitchen managers, waitresses and spa ladies :) I have gluten intolerance and the kitchen manager was spoiling me with gluten free desserts every day! Also they were super accommodating towards our small baby with special food requests. The room was cleaned everyday, it was perfect. And the own beach was a highlight:) thank you 😊

Ben Hayes

We had a great week at Sol Marina Beach this summer. We loved our little apartment, sitting by the pool, playing in the splash pool, and the fabulous food. Manos and the restaurant team were amazing, especially with our daughter who is dairy-free. We enjoyed it so much we have booked to come again next summer! We can’t wait.

Nicolas Mazzaglia

We spent six nights at the hotel in a standard double room, which fell far short of what one would expect from a 4-star property. The room had an outdated, unattractive bathroom and an air-conditioning unit from the 1980s that failed to cool the space. After complaining and threatening to leave, we were upgraded to a bungalow. The bungalow was much nicer, with functional air-conditioning that made the 30-degree heat and high humidity bearable. The animation was the most disappointing aspect of our stay. It catered almost exclusively to French tourists, with activities conducted in French and even French flags prominently displayed, which felt excessive. Some of the animators were rude and poorly behaved; one even had the audacity to put out a cigarette at our table while we were eating. The kids’ club was another low point. The young staff members seemed inexperienced and ill-equipped to manage children properly. My daughter sustained multiple cuts on her neck from another misbehaving child, and the staff failed to inform us. They treated her injuries themselves and left it at that. We only learned about the incident when we picked her up. After we complained, the hotel manager issued an apology, but no further action was taken. The food was decent, with a variety of options at the buffet. However, the single restaurant serving the entire hotel led to overcrowding during peak times, which diminished the dining experience. The highlight of our stay was the hotel staff—particularly the waiters and cleaning crew. They were warm, friendly, and went out of their way to make our stay more enjoyable. Kudos to them for their excellent service.

Sara Bašin

I believe the staff makes the experience and in Marin Beach, staff is just perfect. Warm, kind, attent and always available. The food is far above my expectations - huge variety of vegetables, meat, side dishes. Rooms are absolute clean and offer modern comfort. I higly recommend the hotel!

Miguel Mata Rojas

My family and I were on vacation at this wonderful hotel just last week for 8 days and 9 nights, I have to say it was the best decision to choose this hotel, the facilities are very well designed for a family holiday, the kids were very happy and very enthusiastic to participate in every single kids activities. We stayed in a bungalow, The space is alright but is quite small, anyway, the terrace is wonderful and if you organise yourself well it is just alright. The animation team for kids is incredibly nice, the young girls and the boy were always too nice to my kids. The restaurant is a top food restaurant, with an amazing variety. The access to the beach is just 3 minutes walking out of the hotel, you just need to cross one outside street. But it is just alright. We are considering going back next year or even sooner if possible. I highly recommend this hotel.

Mihaela Andronie

We had a fantastic holiday at this hotel. We were staying here for 7 days. The food was very good, nothing repetitive and all food was very tasty. The hotel was clean and the employees were very helpful. One tinny thing, but hey it's just my point of view...I couldn't have a proper coffee before breakfast, the restaurant and the bar were closed. Could make one instant in the room...but...

carolina rei

The reviews on here are very bad but do not let them put you off from staying here. I stayed a week here and 2 days before leaving i checked the reviews and honestly i was scared! Rooms: The rooms are very basic and simple as shown in the pictures, but if you pay for sea front view it is honestly the best view ever and the balcony is a great spot to chill. The air con works but isn’t very powerful so the rooms did get very hot. Pool: the pools are not heated however they aren't too cold and very easy to get into. Such a relaxing stay the pools are honestly amazing and have a great view (there is 2 pools) Drinks: The fizzy drinks do taste very funny but if you get orange juice or an alcoholic drink they taste normal. There is a shop where you can buy drinks so it is not the end of the world Beach: This is advertised as sea front, and most people have complained about the walk down to the beach. Yes there are 180 steps but it is not the end of the world and can easily be done if you are somewhat in shape. There is a tunnel from the hotel to the other side of the road that takes u to the stairs of the beach so you don’t have to cross a busy road food: The food is lovely! Changes everyday but breakfast is the same thing everyday There are bars at the side of the pool that serve food (hot dogs and sandwiches) between meals and drinks.

Albert Bryson

The hotel itself is nice, but matched with the view from the penelope pool is absolutely stunning. The food has its ups and downs but ultimately there will always be something decent to eat. The staff could not do more to help you, they are so lovely and helpful. All in all a very good experience 8/10

Bev Whitcombe

Lovely hotel, great food , friendly and helpful staff always willing to assist. Beach yes it's alot of steps down hill but it's nothing to strenuous there is a walk way further along the beach up to the road if you don't want to take the steps up. Location is good fab views from the hotel, roof top swimming pool is cold but so is the sea. Cannot fault this hotel.

Adelina Oprea

we stayed for a week and experienced multiple problems. when we arrived we were asked to pay a government mandated fee of around 40€ for one rooms stay for a week. i do think it’s not entirely the hotels fault but it would be good if we were informed in advance not when checking in. there was a bad drainage smell coming from the bathroom and we have made reception aware and told it would be looked at but there were no changes. housekeeping was just moping everywhere with the dirtiest mop ever seen. in terms of entertainment, there wasn’t much to do around the hotel or happening within. we only had a DJ for 2 of the 7 nights which was not too bad. wifi is also costly, 7€ for 3 days for 1 device. additionally, there was one ironing room with 1 iron for 2 floors only! when checking out, we found the reception staff to be quite rude - we got a free lunch or drink voucher which we didn’t end up using and when asking if we could have a coffee we were asked to pay. pay almost 4€ for a tiny sip of coffee.

Lee Turner

Absolutely brilliant place. Staff are the hardest working people and always so welcoming and pleasant. We're in a family room. It has 4 single beds and 1 king size bed which is really comfortable. It also has 2 bathrooms. The pools and sheer size of the place means it really takes days to see it all. Plenty places to eat. The food is the best we've had in a hotel never mind all inclusive. One of our party is coeliac and the meals are made personally and brought to the table. They really take great care. Absolute must for families!!! Hotel grounds are well tended to. Flumes are fab for the kids! Will book again when we get back.

Viki Szoke

As a value for money it was a good choice however there are a quite few items to improve. Starting with the good things: the food is very good, especially the deserts, there are healthy meals and a nice selection for vegetarians. The location is perfect, the beach is nice and the city is close to have some sight seeing. The facilities were good, like the pools or the slides. The down side was mainly the room. We asked for superior family room but it was not super. It was rather basic with old and sometimes dirty furniture and also noisy due to the music from the beach. The cleanness was also not perfect, even if we specifically asked for because there were also some ants. There was no application for the hotel however it could make the life easier and quite usual in other hotels. Facilities were closed quite early at 6pm. There could be some safety controls as well, because hot pots and pans were on the shelves in the restaurant and there was no sign. It is also a pity that the hotel did not ask for any insight automatically from the guests in order to improve. So mixed feelings, good for any occasion but probably not returning

Noah

We arrived early to the hotel, so we weren't given our rooms yet, we had to wait for around three hours. That's perfectly fine, I understand, I'm not here to complain about that. Me and my family waited in the lobby, and then ate lunch for those few hours, but there was a big problem all of us had; it was horribly hot inside the hotel too. You could barely notice a difference being in and out of the lobby, and unfortunately, already having traveled hours and not being given our rooms, the heat was just another add to the stress. When we were finally shown to our rooms, I was just simply disappointed. I believe that the minimum for every and any hotel is cleanliness, and this place definitely didn't have that. Despite it being "cleaned" around 15 minutes ago, the floor was still black in some spaces, it was obviously very dirty. I have seen other reviews complain about the same thing as well, and I just really want to know why y'all aren't fixing it, when it's so easy to clean properly. There's also no hot water in the bath, only in the shower, and the TV's screen just hung down, and when we tried to fix it to it's correct position, the screen just dropped down again. I think it's very obvious that the staff doesn't care about the condition of the rooms they give to the guests. On the other hand, the food and beach are absolutely flawless. There are a lot of options to choose from, the servers are really nice, and the view is also gorgeous. I believe that if this hotel maintained better cleanliness and much better rooms, it would quickly get five stars immediately.

Sinead Burke

Resort is beautiful, facilities for a family are great. Lots of options for pools and dining. Beach is stunning and very close. Restaurant and bar staff are great. Resort is kept immaculately clean. The only downside was the reception staff were unhelpful. We asked 3 or 4 basic questions over the week and each time they would say we don’t know and move on to the next person. This really let the resort down.

Chris McPherson

Most staff are decent. I get it's the end of the season and it's long, but service is still serviced Ants everywhere and if you aren't lucky that's the room as well Great choice in restaurants and pools which you can't fault But the rooms are not what you see on any of the websites we checked This is though an incredibly family friendly resort and if your kids are between 5 and 15 it's perfect but just take the rooms as a base and don't expect the world from it Note it says village! It's massive and there's a lot of people

James Castell

Had a fantastic holiday at Blue Bay Resort! Everywhere is extremely clean and well looked after. The staff are all friendly and very helpful! The food was the best I have had at an All Inclusive hotel - loads of choice at every meal and really good quality! We very rarely return to the same hotel for another holiday as usually prefer to try somewhere new but I think we will make an exception with this one. Would love to come back here as there is everything you need for a brilliant holiday! Nearest beach is only about 10 minutes walk - down quite a steep hill but as it’s not far it’s not an issue! Couple of shops and cafe bars at the beach that are really nice! Definitely recommend the Blue Bay for a lovely relaxing break 👍🏼

Francesca Meli

If we could give more than 5 stars we would. This is absolutely the best place where we have been so far. Starting from the stunning location superb view of the Aegean sea and beautiful beaches nearby. Rooms cleaned every day, we have been served amazing food with lots of choices and entertainment was on every night after dinner. But the staff deserves a standing ovation...from the reception, shop, restaurant & kitchen, bars to the cleaners every single person went over and beyond to make our stay perfect. We have never seen a grumpy face (and working ourselves in the hospitality we know how kills this job)and we went at the end of the season which meant they all were very tired, but they all had a contagious smile on their faces. I fell in love with Greece but overall I love its people, they are the most kindest and caring persons I have ever met. I wish I could remember every single name to say thank you personally but I have a bad memory sorry. Thank you thank you. Hope you all have a well deserved break. We will surely see you again soon❤️

Jill Colton

Just left this hotel had fabulous week here. Staff very friendly and helpful. Tony in the main bar is so welcoming and chatty and Antonio in the annex bar is charming. Great food choice and desserts too good. Spa was good. And views amazing. Plenty of space at this hotel to find a quiet spot entertainment was brilliant. Nice walk down to the beautiful beach but catch the mini bus back as it's up hill. In all a wonderful hotel with great staff. Oh and have to mention vasilis restaurant down at the bay very warm welcome and amazing food.

J 007

We had a room in the annex - nice Seaview and the room was dated but clean. Reception area looked after well and nicely decorated, and the grounds round here are well kept. Unfortunately this is where the positives finish. The pool is dirty with mould on the edges, and the slides are so worn the paint is coming away. Pool towels are not included - these should be included at 4 star level. There are 2 lots of music playing at the same time at the pool, and the staff are disinterested. There is minimal snacks, some of the pizza slices were sat around for 5 hours. The floor area is dirty and unkept, and any snacks or drinks had to be shared with the resident cats. No problem normally but these cats are quite feral and jump up at you whenever you have food, including in the main restaurant. The staff don't seem to care and paid no attention to one lady who lost her dinner to a cat who jumped up and knocked it off. This resort I feel is 2 stars, 3 at best. I personally don't recommend this resort or the area which in October appeared run down, mostly closed and without many people or atmosphere.

Michael Wood

Rooms are dated. Food is unbelievable. Entertainment is good. Pool area is brilliant. Nothing around for young couples You can not come here with a wheel chair. The amount of steps you have to climb back upto our room from the pool is madness. The walk to the sea is alright but walking back is unbearable in the heat. There is a little van that takes you and picks you up but at set times.The views looking out to sea are amazing.All staff very friendly and are happy to help wherever. Definitely for those who want to stay in the resort. Taxi to heraklion center is 45 euro there and 45 back

Jacek Łukaszewicz

Today is my last day here, and as I lie by the pool enjoying the beautiful sun, I have mixed feelings about my stay. The infrastructure is nice, and the rooms are decent. The surroundings, with lovely plants, palms, and fruit trees, create a pleasant atmosphere. The staff were also very helpful and friendly. However, the biggest disappointment was the food and drinks. Overall, while the place looks lovely, I would not recommend visiting until they seriously improve the kitchen and café. I checked the reviews and was quite shocked by the positive comments about the food. I spoke with a nearby café owner, and she mentioned that everyone from Kyknos says the same thing: lovely place, horrible food. Another issue was the smell from the toilets, likely due to poor plumbing. This odor was sometimes noticeable outdoors, from the small pool area to the end of the smaller group of buildings. It might be a temporary issue, but it persisted throughout our entire stay.

M K

We stayed at the Kyknos hotel for a week with 2 other families. We enjoyed our stay and would go back. Pros: 1) Staff: Majority of the staff are amazing and they all work really hard. We were impressed with their dedication. Stella in the dining hall always had a smile on her face and the staff at the pool bar was very friendly. Rooms were cleaned daily. 2) Kids Club: BIG hit for my kids and we enjoyed some quiet time at the pool while they were entertained with fun activities by very friendly staff. Especially given the heat in Creta having this Kids Club for the little one is like an oasis – what a great idea! 3) Rooms: updated, including bathrooms, and comfortable. 4) Entertainment nights: we had a good time at each of these. 5) A la carte night: we enjoyed the food and the presentation. 6) Surroundings: the resort is well kept and the plants (flowers, trees, ornamental grasses) are well kept. Cons: 1) Water in the main pool was cloudy – needs a little balance of the chemicals. 2) Some rooms are small. We were 4 and kids had a sofa bed to share which was uncomfortable. However, we ask for another room and they were each given a small bed, much more comfortable. 3) Spa area needs a remodel and needs to be cleaner. The massage was ok, the space was dirty. Other: Food: plenty and everybody can find something to eat. Beach: small beach 5 minutes away; larger, gorgeous beach 10 min walk. Malia: 20 min walk to downtown --- worth doing this one evening. Overall, good memories and would go back!

Radka Ketnerová

Very nice accommodation in a modern bungalow surrounded by a well-kept garden. Regular daily cleaning and change of towels. Helpful and friendly staff (the maitre d'hotel does a really professional job). Perfect food, rich breakfasts, a large selection of various dishes at lunch and dinner (Greek and international cuisine). The bars at the reception and by the pool offer a wide range of alcoholic and non-alcoholic drinks, cocktails, and an afternoon snack. A visit to the a la carte restaurant was also a great experience for us. There is a children's pool and a pool for swimmers, sunbeds and umbrellas available by the pools and in the gardens. Clean everywhere, I really appreciate the use of returnable drinking cups.

Eddie Swan

The hotel is very nice, the staff seems friendly. Coffee is the worst i've seen in the last 15 years in any hotel, whatever number of stars or part of the world. It's Jacobs instant coffee here although the staff says otherwise. It pulls an "espresso" shot in 2 seconds😅 just dumps it into your cup as soon as you press the button. It's an abomination taste wise. I'm not too picky about coffee. A Lavazza would be fine. It's such a shame that a hotel like this decided not to bother with coffee. How??? Food is made just good enough so you don't die from hunger. The water comes only from the tap, the juices are severely artificial, knock-off fanta and cola are available for your refreshment. Most of the recliners around the pool don't have umbrellas for a shade. There are only 8 umbrellas for like about 30 recliners. No beach towels are provided. As for me, it's not worth paying for your meals at the hotel. Go out, enjoy good food, it's Crete. And enjoy the hotel without food, it's nice apart from what I said about food and drinks.

lola grig

We had a wonderful 15 days in Kyknos Beach Hotel & Bungalows Everything was really nice - clean, food, close to beach, service, very polite and smiling stuff . We arrived after 10 pm to hotel but stuff cared about our dinner, we were impressed. If you have children they should definitely to visit kids club . I would like to admit and say 'thank you ' for Kostas and Nikoleta who made much fun for children. My daughter spent there all free time and backed very happy. Guys played together in board games, did face grim, sport activities. I had enough free time. Kids club is a very nice option with so friendly, active animators like Kostas and Nikoleta! I recommend this hotel for summer time

Andy Georgiadis (Georgidoo Studios)

My family and I, wife and children aged 9 and 11, had a wonderful 5 days at the Arminda. The food quality was good, tasty and plentiful. The service was polite, courteous and engaging as we were always checked on to make sure everything was to our satisfaction. The rooms were cleaned daily, at a convenient time for us, the facilities were also exceptionally clean and the gym was great! There was live entertainment including an Abba show, magic show for kids, plays and karaoke for all. One of those events per night. Our kids loved the food variety, pool and entertainment provided. Lots of activities for kids which allowed for some adult time too. Check-in and out staff were helpful with advice too. We were there with friends and can't wait to return in the future.

Charley Ann

Excellent family hotel in Crete! We are currently on our 2nd visit , we couldn't fault either stay. The staff are all very friendly and welcoming and can't do enough for you. The pools are perfect for children and there are quiet areas for adults to relax too. There is a variety of food in the restaurant and snack bars, plenty of choice. Would definitely recommend the hotel and hoping to return!

Dimo K.

What can I say.... probably one of the best 4* hotels in the region. The staff are attentive and cheerful, the buffets are top-quality, the activities are state-of-the-art (water park for children, modern fitness room for adults, 3 Padle courts, basketball court, table tennis,...), the pools are clean and pleasant, the rooms are perfect, the spa is available and the shows are top-notch. I recommend this hotel to all families looking for a sporting vacation, relaxation and Cretan nutrition. Thank you and congratulations to the staff and the management!

Tami Oserson

Amazing family hotel. We spent 10 days, in July 2024. The staff is the kindest staff i ever met. They gave us such a warm and familiar feeling! The staff Arranged my daughter a wonderful decorations for her birthday, and made a whole celebrationof the check in and the entry to the room. The rooms are very comfortable and clean. Food is also good, big diversity and options, so anyone can find something he likes. The entertainment staff were also exceptional! Kids and adults, we all had a lot of fun. At the end of the vacation- we simply didn't want to leave. I think this says it all! Thank you Valia, and all the team! Tami, Michael, Mia and Zoey Moshkovich.

Richard Adam

A great, clean hotel with great staff and a good range of facilities. My particular favourite is yoga/meditation followed by a Greek coffee or home made iced tea (really is at slightly different each day) the animation team have been really good. Although all inclusive it is worth while taking a 10-12 euro taxi into a village to seek out Cretan food, often with a stunning view.

Elton Hebert

We had never stayed in a bungalow with a private pool before, and it made our trip much more enjoyable. It was well worth the money to have a private area where we could unwind and swim. Although the resort itself had a lot to offer, we frequently found ourselves enjoying the tranquility and beauty of our own pool.

Robert Wright

Such a lovely getaway! The resort provided just the right balance of relaxation and entertainment. I like the pool areas and the kind personnel. Ideal for a family holiday.

IOANNIS STRIMMENOS

Place to relax and enjoy the spectacular view. Very friendly staff and professional service on every kind of facility.Modern luxury is the word for the large renovated rooms. Tremendous tasty food that gives pleasure. They just pay attention to detail.

Paul Bowser

Although the resort is lovely, the food might be better. The breakfast buffet was excellent, but some of the lunch selections seemed a little boring. On the other hand, I really enjoyed having access to the beach and spending time by the water.

Nikolas William

Georgioupolis Resort offers a wide array of services and beautifully designed common areas, making it an ideal destination for a relaxing getaway. The resort features multiple outdoor swimming pools, including a children's pool with water slides, surrounded by lush gardens and sun loungers, creating a tranquil and scenic setting. Its modern spa provides rejuvenating treatments, including massages, a sauna, and a fitness center. Guests can enjoy dining in the resort's main restaurant, which serves a variety of Mediterranean and international cuisine, while poolside bars offer refreshing drinks throughout the day. The common areas, including spacious terraces and lounge areas with comfortable seating, provide guests with stunning views of the sea and mountains. Its proximity to the pristine sandy beach, paired with organized beach activities like volleyball, water sports, and sunbathing, adds to the charm. Family-friendly entertainment, kids' clubs, and evening shows make it perfect for visitors of all ages, while the serene environment and attentive service ensure a memorable and carefree vacation experience.

Sarah Classick

We had a really great week at this hotel! The staff were excellent, really helpful and friendly. The breakfast was excellent every morning with a good selection of local foods alongside staples. The pool and beach were both really great, it is next to a road that you have to cross to get to the beach but it was never busy enough to be problem. We both had fantastic massages in their wellness centre on our last day which were a (necessary!) highlight. Room was fairly basic but we were really only there to sleep so not so much of a problem for us!

janet young

Me and my family visited this hotel last week.When I arrived I was not happy with the room and they kindly changed it .Apartments were not to my liking dark not enough chairs no couch.It was a very strange configuration.Bed was lovely and comfortable. Location was amazing and view spectacular but not many apartments had sea view.Having the beach across the road was great. Staff were lovely very helpful polite and nothing too much trouble. We drank here a bit as I was with 3 small children found it very pricey and lunch food not great. Pools were too small for the size of hotel and not enough sunbeds by far. Will not be returning rooms very expensive for what was on offer

Tineke Brunekreef

After a very long trip we arrived at 4.00 am at Plaza beach house. The amazing Thanos welcomed us with so much hospitality and warmth. After a few hours of sleep we joined the breakfast buffet. And that was 10/10. All fresh, intercontinental and more than enough choice. The room is amazing, and cleaned every day by the lovely ladies of housekeeping. When we went to the beach, which is opposite to the hotel, they even had full service. The waiter, Abbe, is an amazingly funny guy who understands what people want, attention and laughter. The hotel and his staff will make your holiday care free. We will surely come back!

Helen Orme

Great hotel situated on a quiet road across from the beach. It had a friendly, calm, family atmosphere and was very clean with rooms made up daily. Breakfast was yummy with plenty of options including plenty of Greek and Cretan options. The hotel provided sunbeds on the beach and beach towels. Nearby was some great family tavernas, bakeries, a decent supermarket and a good car hire place that we used. Rethymno old town was an easy 30 min stroll away and a fabulous place to visit. Only reason and I haven't given full 5 stars is because we had a booking for 3 people but when we arrived the apartment was only made up for 2. We arrived at night so the concierge made up a third bed best he could then housekeeping made it up properly the next morning. When towels were changed they only changed 2 so we had to ask for the third towel to be changed.

Rouf Ditta

The stay at Plaza Beach was a fantastic experience. The staff were polite and the room was cleaned regularly. The staff were approachable and provided a professional service. We had paid for half board so we saw them twice a day at least. Reception staff were helpful when the transfer was not confirmed by my travel agency.

Benjamin Fabi

This is a fantastic hotel. We had a beach front premium room with all inclusive and it was perfect for me and my two teenage daughters. Well serviced by cleaning staff every day,aircon,fridge,coffee machine, bug nets on the rear terrace doors. It was spacious and better than expected. Food was wide ranging and well prepared to a high standard. The service was excellent in every location from reception through to to beach bar. Staff had good English and honestly couldn't have done any more to make us feel valued as guests. The evening entertainment was varied and what you'd expect. From our room terrace we could watch it easily, this meant it was loud until quite late but we didn't mind that. The entertainment team were so high energy and provided us with options for activities throughout the week. The beach is 100m from the hotel and it's a lovely sandy beach. We always found a pair of sun loungers and there was not the early reserving with towels that you might expect. The sea is beautiful, although there were two days when it was too rough to go in. Overall I would highly recommend this hotel. It's difficult to find anything negative that's worth mentioning.

Mara L.

We stayed 10 days as a family at Eliros Mare and overall enjoyed our stay. The design and architecture are beautiful. The staff, especially Anastasia at the pool bar and Maria in the main restaurant, were a highlight for us. They made us feel at home, welcomed, and interacted beautifully with our daughter. However, for us, it was not necessarily a 5-star-worthy experience. First of all, the tiles around the pool are extremely slippery. Every day, someone slipped and fell down, no matter how slowly you walked. Since it is a self-proclaimed kid-friendly hotel, this was a big issue for us and all the families we met and talked to. There are not enough pool chairs for the pool area. The pool is rather small for the size of the hotel, and the small kid pool next to the Kid's Club seems to be an aftertought. It could have been designed nicer. Speaking of Kid's Club, the animation for the adults and the evening program are great... for children, not so much! The mini disco at night is boring, to say the least. Every night, the same songs in the same order. It was a bit lackluster. I would not recommend the hotel for families, but rather for couples.

Giuseppe Veneziano

Our first vacation at a club hotel was at Eliros Mare on Crete, and overall, we were very satisfied. I especially want to highlight the extremely friendly staff, who were always helpful and attentive. The hotel grounds are beautifully designed and have direct access to the sea, which made the stay very pleasant. The buffet was very extensive with a wide selection of dishes, so there was something for everyone. The food was good, although the themed evenings didn’t appeal to me much. Personally, I prefer the local Cretan cuisine, which, fortunately, was also available. Another highlight was the animation team’s program. There were many well-organized sports activities, and the team was super motivated and brought a lot of fun. However, the children’s disco only started at 8:45 PM, which was a bit late for smaller children. A point of criticism is the all-inclusive offer, which didn’t include everything. Some drinks were still charged extra, which I found a bit confusing. It’s strange that a frappe was included, but an espresso freddo cost €4.50. The hotel also charges an environmental tax of €10 per night. However, Eliros Mare has already taken steps to be more environmentally friendly, such as providing reusable thermos bottles. Despite this, plastic cups and bottles were still being used in some areas, which undermined the eco-concept a bit. Another issue was the presence of mosquitoes in the room. Fly screens would have been helpful here. Unfortunately, our room was also plagued by drain flies, which affected the comfort. Despite some minor shortcomings, we can recommend Eliros Mare, especially for its friendly atmosphere, beautiful seaside location, extensive buffet, and the motivated animation team.

manuel wagner

We visited in June '24 and were blessed with >40°C temperatures. The first impression starts with the hotel receptionist to greet you and take your luggage to make sure, you have a good time after the travel. They fill out your forms for you and give you a refreshment beverage while briefly explaining where the restaurants and pool settings are. We had all inclusive, which I highly recommend, and were able to eat throughout most of the day and drink at all times. The biggest plus of the whole complex are these points: * The employees working in the hotel have a great attitude about their guests. (+++) * There are many employees working in the hotel, which means the service level is top par. (+++) * There are not too many rooms in the hotel, so that the amount of guests does feel a little more exclusive. (++) I took the quad-tour for 65€ and the e-bike for 20€ a day several times. Both times I got picked up from the hotel and brought back. "You feel super duper pampered." The hotel is directly located at a nice, clean beach, so you are not missing anything at this point. If I had to critizice negativly (and I feel like, I have to force myself to do so), then the only thing I want to say is that the hotel is located at a small village complex, that obviously mostly exists for tourism and the next real town with about 5k citizens is about 6km away. It's close enough for a longer walk, or you take the bike. Other than that, I haven't even mentioned the greetings sparkling wine in the room, the room service with personal, that was polite, friendly and just kind overall. I didn't mention so far, that the beach and the water was perfect - you just don't need water-shoes. The food is fine - everything there that you want to eat. It's typically a buffet of about 6 main dished added to a huge variety of extras. You can surprisingly drink fairly expensive alcohol for free (whole bottles of wine - no problem). Some rooms - I must assume - are a little further away from the whole pool area, so a 1 Minute walk might occur. I am not going to say our room number, but there are some specific rooms, that are not even the high class rooms, that have perfect location to bar, pool and inside garden area. We were simply lucky to get one of those. The last day we had to fly early in the morning so we had to be picked up at 7 o'clock, when the breakfast is at 7:30. So we asked them, if we could have breakfast of some kind, and they just opened the whole breakfast 1 hour earlier for us. That was neat. Overall, just be kind to them - I feel like - and you get the greek kindness back. 10/10 would recommend. Edit: I've just read about the rooms near with ocean view and I have to say, that I would recommend to take a room with garden view, because of the animation and entertainment till about 22.00 o'clock. The animations and entertainment is located directly in front of these few rooms (loud!) and that is indeed something, that we noticed, that we were lucky about. That's all for full disclosure.

Rita Di Leo

I recommend this resort in Crete, the structure is new and really well maintained. The architecture is beautiful and blended with the natural colors. Rooms are comfortable and with all the needed accessories. Breakfast and dinner buffet have a lot of choices, quality is high and also vegan can be satisfied.

rachel hill

Firstly, big shout out to all service staff, who work exceptionally hard. The hotel complex is lovely, spacious and modern, well maintained and clean. The pool is salt water based, always ‘fresh’ when you first get in. The pool area is kept well cleaned, maintained, hosed down daily etc. public facilities are all good. Hotel offers same daily activities such as water pole/daily tournaments/aqua aerobics from the animation team. Street bar at night has a great vibe! Food is lovely, lots of choice, definitely worth a visit to the Italien, tavern and steak corner for the all inclusive offer. The steak was amazing! Tavern, great atmosphere. Drinks are chargeable in the Italien and steak corner. Location, the hotel is just outside Analipsi, there are a few bars here, sadly, not much else. If you want nightlife or shopping you need go to heronnissios. The hotel does a bus (chargeable) a taxi is 10€ each way it’s a 10-15min drive, not really walkable. We do not speak German so sometimes, although we had a lovely holiday, on occasions, staff spoke to us in German. We stayed for 10 nights, paid 36€ for a room safe (shame this is chargeable) and 70€ accommodation tax for one room (informed on check out, would be good to be advised on pending charge when checking in)

RE M

Best Hotel on the coast east of Heraklion. Beautiful park with old palm trees and a Lot of flowers, five Restaurants with good cuisine. And a perfect beach directly in front plus best beach bar with best sunset view! Many employees for many years in Service at this hotel provide best Service!

Jérémy H

My friend and I had a great time at Hotel Anissa during our one-week stay. A few disclaimers before the full review. First, as we came in late April for a week the hotel was at around 70%, which means our experience might be quite different from the full season. Although we were very lucky that the weather was perfect, continuously sunny and between 22 and 27 degrees. Second, the hotel manager graciously upgraded us to one of the newer, more premium rooms. So I cannot comment on the standard rooms. Now, the room we were provided was absolutely perfect. It was comfortable, sufficiently spacious and would have been suitable for a family of four since it offers a double bed and two superposed beds in a separate room. The AC was very effective, a dehumidifier was also provided and the sound isolation (considering we had the room just next to the breakfast area) was very good. The only noise disturbances were the neighbour from above stomping and dragging furniture, but no amount of sound isolation can fix this, it's more a matter of individual behaviour. One negative is that the WiFi isn't too great so plan to rather use your phone data if possible. The cleaning ladies did a good job daily and provided us refills of soap and else when needed. The hotel is adjacent to its private beach and near small shops. The location was a bit isolated but a bus stop was at 20min on foot with regular buses to nearby cities. Ideally get a car but it isn't mandatory. The staff in general was very welcoming. Most staff spoke English and German in addition to their native Greek, some even spoke French. Whenever I had a question, whether about the hotel or about touristic recommendations, I always found them very keen to help and pleasant. They would also remember things I mentioned several days before and would come check on me. We had however some rare rude encounters, notably at the early breakfast where the manager proceeded in explaining everything in German in fast-paced despite me answering in English and then got upset at us for failing to comply with his indications. I understand preparing the morning rush is stressful for the staff but it left a sour taste on our departure day. The hotel offers a very good variety of activities for everyone: tennis (4 courts, 2 of which are free to reserve for all-inclusive guests), minigolf, table tennis, yoga, outdoor pool, indoor heated pool, massages, private beach, etc. The food and drink options are really great and make the all-inclusive totally worth it. The various bars offer around 20 drink options all along the day and until quite late in the evening, including cocktails with and without alcohol, red and white wine, beer and soft drinks, all of them for free and without limitation as part of the all-inclusive package. For food, choices are varied though similarities start to show after a few days, but we never got tired or failed to find one or two new dishes we could try each day. Three specialty restaurants (steak house, Italian and Greek) are also available for free once a week with the all-inclusive, with the exception of drinks which are extra. But by being mindful, one can get away easily with less than 5€ per person per meal. At the spa, I was guided through the offers by Maria, who spoke great French and went out of her way to help (she even picked us at the side of the road as she drove past us walking back from a walk and gave us a lift to the hotel!). The prices are on par with what one would encounter in a regular spa. I especially recommend the Cretan massage, performed by one of the spa's chiropractors, in my case Leonidas, which I found great. Photo shoots are also provided "for free" which is nice to get souvenirs (the photos were nice imo) BUT each picture costs 13€ in digital format (unsure about the price for physical but I would assume higher). A discount if you get 20+ or 50+ photos but unless you plan on getting 6 or 7 photos max, be prepared for a spending of at least a hundred euros. All in all we had a great time and would certainly consider returning!

Roula Georgiou

We are very happy here. The staff are friendly, polite, happy and would do anything they can to help you with whatever you might need. Lovely people! We found the food really good too. There is so much variety and it's cooked to perfection. There are always some typical local dishes from Crete as well, which we appreciate. The hotel has a fantastic pool area, with a bar and palm trees, but if you prefer the sea like us, it is situated right at a beautiful beach.

Ιωάννα Τσίλη

Our room was so clean and beautiful! The staff was extremely kind!

Jannik Broch Thielemann

A really decent place to visit. We visited Stella Village as a group of 10 with all inclusive. Not sure if it is possible to visit this place without this option. Here is our review: - Service is great like... really great! Spot on staff. - Rooms were really nice, but we had a broken lamp and an electrical outlet that had seen better days, but nothing serious. - Room was cleaned nicely every day, and the hotel gives you 4-5 water bottles, when they clean the room. - Food was decent at the buffet. Desserts were above average compared to my previous experincenses, when it comes to all inclusive. - They got a unique restaurant, which you may visit once for free. Food was... below average (see the picture with the 2 "logs" - supposed to be kebab - are you serious?), but we had a lot of fun. - Airplanes come and go quite closely, but not a problem. - Water facilities are incredible! Go nuts! There is a fair chance that we will visit this place again!

Matei Rares

A very clean hotel with fabulous staff, the food is not overly diverse but very good and sufficient. Not all the rooms are renovated, the one we stayed in, a family room, was not, but after a hot day when we arrived in the evening it was clean and cool even if the air conditioning did not work. Interesting beach, the concretes that protect it from the waves are ugly, but those concretes help you to swim when all the other beaches are red flag and the waves passing by them create a unique sensation that children likes.

Jason Andrew

We had a great stay here. Absolutely no complaints from us. And out of all the holidays we've had we left here feeling like we got what we paid for when booking all inclusive. Friendly staff. Great selection of food. Snack bar was brilliant. Water park was great for the little one. Thanks for having us! We'll see you again in the future 🌟🌟🌟🌟🌟

Jay Port

Excellent stay. Great and helpful staff, lots of activities for kids, but the highlight for me was Rocco the magician. Very funny and the kids were roaring with laughter, as were the adults. The magic was spectacular. Any chance to see Rocco is a huge bonus.

Alex Boon

Enjoying our last day at Stella Village today. Can't fault the hotel, staff and food in anyway. The staff are incredibly friendl.and helpful - from the cleaners, to the waiters / waitresse and even the ifeguards at the waterpark. The rooms are modern, clean and exactly how they look in the picture and refilled with fresh water bottles everyday. There is plenty of choice at breakfast, lunch and dinner. Considering the hotel is international, it caters very well for everyone. Every member of is exceptional and they all.do a fantastic job! Clearly working very hard and provide that extra level of care and service. You'll not be short of things to do, with plenty of pools, arcade games, beach, bars and restaurants a short walk away. The only thing that wasn't clear online when boiking through jet2 was that it is 3 hotels in 1 and you don't have shared access to it all. All in all a fantastic place for families with young children and teenagers!

Bartosz Tarko

One of the Best Holidays we had. Clean room, very polite staff, great food. You have to experience it yourself.

Liw Kaz

Great hotel, modern decor, clean, staff very nice, private beach with free sun loungers, I highly recommend!

Grzegorz Adamski

New Cactus Bay is a great hotel, clean, quiet, friendly staff, perfect location in Stalis, recommend to anyone who needs good rest in perfect conditions

Radosław Koziołek

Great place ! Tasty food, nice service, fine drinks. Clean and fully equipped rooms ;)

Allison Major

Mr room was nice , building very old and not attractive, in separate building to where food is ,

Яна Клюцька

A wonderful vacation, with the attitude of the staff and food as in the best 5-star hotel🤗 In my entire travel history, this is the first hotel that looks the same in real life as it does on the Internet. The staff is friendly, you feel welcome in this hotel. The food is very tasty and varied. Rooms are clean, a special plus is the first coastline, our room was right on the beach 😍 The rating is definitely 5/5

Mark Folk

Very friendly and helpful staff , really can see team work 👍. Staff cleaning swimming pool every single day . Very tasty food , every day they make a something different , especially deserts ( sweets ) . Rooms comfortable as well . Big thanks all staff and owners as well , can see everyone work hard for do our holidays best as possible. Definitely stopping on the SILVER BEACH HOTEL at next holiday. Thank you guys 🤝.

Manuela Buculei Stefan

The complex has several buildings with a few rooms each, so you don't feel crowded. The sea view rooms are right on the beach, those on the ground floor don't even need to use the door to get to. The extremely nice staff, Claudia and Eleni from the Beach bar, Maria from the reception and those from the kitchen, I apologize for not remembering the name of the lady (Stavra?) who was particularly attentive to my needs. The rooms are clean, very large, nicely furnished. Good, varied food and acceptable drinks included. The musical evening was a pleasant surprise, don't miss it. There are free sunbeds and umbrellas on the beach, and you can ask for beach towels from the Beach Bar. Those who rent cars have a parking lot available. The others can take the bus to Chania, the station is close to the hotel. Don't be scared by the few steps you have to take through thick vegetation, its safe place and it's a pleasure to listen to the birds while crossing it. Thank you all for a pleasant holiday.

Ottavio Baldi

We had a wonderful time (2 weeks) at Silver Beach and we recommend it without hesitation. Super friendly and caring staff, excellent facilities, good food, attention to details and ideal for any age / stage in life (we were a family of 4 with little kids). Thank you Silver Beach for hosting and taking care of us!

Bill Munny

Comfortable rooms. Very good service and cleaning. Hotel right beside coastline. Beach partly sandy with avarage rocks entering the sea. Diveristy of meals, everyday different fresh fish, even octopus and shrimps. Two pools. Pool bar available. Nearby car rental, few taverns and pharmacy shop.

Lauren Cairncross

Me and my partner stayed here in July 2024 for 7 nights. Overall, it was an amazing stay. We were all inclusive and as a cocktail connoisseur, there was a decent choice of drinks. The food was good in the buffet restaurant (we did not try the other restaurants). I really love how they cook meat on-demand, and the fish and chicken were cooked to perfection every time! We stayed in a 'waterfront bungalow' which is basically a standard double room in it's own building. It didn't really have a proper view of sea (see first photo - which is the view from the door) but the room itself was nice and well-kept. We were on the ground floor so perhaps the view is better on the floor above. The hotel grounds are absolutely stunning and everyday there were staff out trimming trees etc. I went to the spa on one occasion to get a facial and it was lovely. The main pool and the swim-up pool bar were nice. On our first day we went down to the private beach and it was not busy at all. There is another bar near there which serves the same drinks. The staff were really amazing and so attentive. Many times at dinner they had ordered more drinks to arrive as soon as we finished our current drink! The only complaint I have about this hotel is the location, it is quite far from everything if you wish to venture out. We had a rental car so it wasn't too bad. FYI - we booked with Easyjet and the coach transfer to and from Chania airport was about 2 and a half hours!!

Lana Ghvinjilia

We spent really quality time last month in this hotel. In spite of the hotel is located in the middle of unpopulated area, it suit us because it provided good privacy, calmness and relaxation. You can easily rent a car next to the hotel and go to nearby lovely town for shopping and socializing. Food was really interesting and good quality. This is family time of resort, without noisy parties or loud music. It offers kind of evening entertainment, but not too disturbingly. The really good feature this hotel has are artificially built bays which ensures water at the beaches is calm and warm, especially comfortable for families with children. There was one waitress in the main restaurant - Afroditi, with brown hair, older then others and very very helpful and welcoming. We would ask administration pass our thanks to her.

Colin Bye

Wonderful hotel, drove from airport, it loomed up like an oasis amongst all the rocky island, once inside we were greeted with champagne & a rose for my wife. We booked a bungalow with garden view, we we driven to it in a golf buggy. Hotel is very clean , restaurant staff were very attentive & friendly. 2 pools , main one & quieter one overlooking the sea. All in all would throughly recommend this hotel, the only minus is my wife booked a massage at the spa, but due to feeling unwell had to postpone it, she still wasn't feeling well enough for rearranged date, but when we tried to get refund, we were told, no refund, and at €148, that's a big loss ,so be careful .

Nikos Kamitsos

My stay at Iberostar Selection Creta Marine was fantastic! The hotel is beautifully located with stunning views of the Aegean Sea. My room was spacious, clean, and offered a serene view from the balcony. The food was a highlight, with a great variety of delicious options at both the buffet and a la carte restaurants. I particularly enjoyed the fresh local dishes. The amenities, including the pools and spa, were excellent, providing plenty of relaxation and entertainment options. The staff were exceptionally friendly and attentive, always ensuring that I had everything I needed. Overall, it was a perfect vacation spot, and I highly recommend it to anyone visiting Crete.

Lyuda Boychak

Excellent hotel, very modern, very friendly staff, good selection of food. The only problem we had was to find sun bed near main pool. People seems to leave towels early in the morning to reserve beds and leave for good few hours. But other two pools are not as busy as main pool and have a nice relaxing atmosphere.

Radek Rzepecki

Perfect holidays for families with small children. Loads of activities for the little ones. A small town 20 minute walk away. The beach is not great, but it is what it is. The pool is good with astunning view. The food is great, with loads of variety. Staff is really nice apart from one annoying guy that wants to take pictures of you. Overall, we really enjoyed the stay in Petra mare.

J K

This is the third year we’ve stayed at this resort and perhaps the last. We rented (again for the third year) the apartments (three separate apartments, total of nine people). Unfortunately management bumped us for other families (likely because our stay was for four nights instead of seven). Let’s just say they didn’t go out of their way to make things better for us. Furthermore the manager of the restaurant is just plain rude and some of the staff really do not care - they pull plates out from under your nose, make far too much noise throwing utensils and plates into bins etc. The food is perhaps too plentiful (and greasy!) - it’s really gluttony what I’ve witnessed there by the other tourists. The beach is easy to access, but is often the windiest spot in the surrounding area.

Petrina Kenanidou

We recently stayed at Petra Mare (September ), and overall, it was a great experience. While the hotel is mostly family-oriented, it’s still a nice option for couples looking for a relaxing getaway. Reception: Upon arrival, the staff greeted us warmly and gave us bracelets as part of the all-inclusive policy. It’s worth noting that external visitors are not allowed on the premises, ensuring privacy and security for all guests. Restaurants: • The buffet food was incredible! The variety was impressive, changing daily, and the quality and flavors were outstanding. • For the à la carte options: • Almyra and the Asian restaurant left room for improvement in both flavor and service. • Elia Restaurant, however, was our favorite. The traditional Cretan-inspired menu was a highlight, and the flavors were impeccable. Beach & Pools: The beach directly in front of the hotel has some large rocks, but the water is crystal clear and lovely. A short walk away, there’s a beautiful sandy beach with charming local beach bars where you can enjoy the authentic Greek vibe with sunbeds. The pools, while appealing, were a bit too crowded for our taste, so we didn’t spend much time there. Rooms & Housekeeping: The rooms are spacious, modern, and equipped with all necessary amenities. Housekeeping was exceptional, with daily cleaning and fresh towels whenever needed. Staff: The staff at Petra Mare truly elevated our experience. Special thanks to: • Froso from Almyra for being so welcoming. • Giorgos from Elia for his hard work and warm smile. • Elsa at reception for her politeness and problem-solving skills. • Maria (Mary) at the buffet for her kindness and tireless energy. • Stella at the omelette station for her delicious creations and friendly chats. And the real star of the hotel: Maria from Guest Relations. Her positive energy, attentiveness, and warm smile made our stay unforgettable. She’s truly the heart of the hotel and deserves all the recognition! Cons: • The buffet was so amazing that dining at the à la carte restaurants sometimes felt like a missed opportunity. • The cocktails were not the best for cocktail enthusiasts, but there’s a good selection of wine, beer, and spirits. • The spa experience was underwhelming due to cold temperatures in the wet area and indoor pool. Additional Notes: If you’re looking for a quiet and relaxing vacation, this hotel is ideal. While there isn’t much in the immediate vicinity, a car rental service is conveniently located right outside, and the hotel organizes excursions for those looking to explore. This review is long overdue, but the wonderful experience and exceptional staff at Petra Mare made it unforgettable. Thank you for a memorable stay!

Dmytro Basok

This hotel offers a fantastic experience, especially for families with children, thanks to its prime location, excellent facilities, and exceptional animation team. Location and Beach: Petra Mare boasts a prime location with its own beach. The entrance to the water is flat, making it ideal for kids and adults. A picturesque promenade right next to the hotel is perfect for relaxing walks. Unfortunately, the most historical places and famous beaches laying a bit far away from a hotel. Grocery Stores: The hotel has its own grocery store with reasonable prices. Plus, there are additional grocery stores nearby within 100m where you can pick up toys, snacks, and other essentials. Rooms: We booked a family suite, expecting separate rooms. However, the suite featured a "movable wall" that only partially divided the space into two areas. It wasn’t a true separation, which might be a consideration for some families. Our room was on the roadside, which was very windy, and we experienced items being blown off the balcony multiple times. Despite this, the room was well-equipped with all necessary amenities. Bars and Drinks: The hotel offers several bars, including a pool bar and a beach bar, with a good variety of drinks. The drink quality is  good, nothing special, done of "cheaper alternative" engridients, if you're after branded cocktails, they cost between 7-8 euros at the bar. Various chilling areas throughout the hotel provide perfect spots to relax. Entertainment and Activities: There’s daily live music at the bar in the evening, various external shows, and a daily kids' disco. The animation team is incredible and deserves an own review. They are friendly and enthusiastic members who are always around, smiling, chatting with guests, and making sure everyone is having a great time. They organize daily sports activities such as water polo, beach volleyball, and darts, along with group fitness sessions like water aerobics. Cocktail games, dances, and other fun activities are also part of the daily schedule. There is a special place for a kind with a lot of activities like puzzles, board games, drawing etc. as well as a daily face paining and bouncing castles! Every evening, the animation team makes a kids disco where they are really throwing a party :) After the kids' disco, there are adult dance sessions where the talented girls from the animation team show some moves and even teach guests to dance. Their energy and enthusiasm truly enhance the holiday experience.

Sebastian Żukowski

Its been second time in this hotel along with my family. Hotel is situated in very peacfull place. Variety of food. What was very important during night arrival hotel was serving cold cuts. I was very impressed with animation team "LIFE" for their show and engagement on day to day activities. Special thanks for proffesional and very enthusiastic approach for Julia, Federico, Samba,Alice, Cristina, Veronica and Max. Those guys were lead by very experience leader Salvatore. Thanks guys.

Vojtěch Jasný

I felt we got very good value for our money spending our week long vacation here. The staff were very nice and hospitable, the food definitely above average for the price category. The animation team did a great job entertaining our kids (8 and 10 y/o) with their daily events, especially the disco. We very much enjoyed the privacy of the hotel beach as well as the pool. At any time we could get drinks and small snacks from the bar. Initially we had some issues with the AC in our room, but those were quickly resolved. The rooms are not the shiniest to be sure, but you won't be spending that much time in them anyway, so we didn't find that to be a big deal. I would definitely recommend this hotel for a family vacation.

Polina Medvedeva

We had an absolutely unforgettable stay at this hotel! The staff were incredibly helpful and attentive, always going above and beyond to make sure every guest felt welcomed and comfortable. They even gifted us a nice package of local goodies before we left. The hotel itself is like a slice of paradise – stunning views and a beautiful beach just steps away. It’s small, very private territory surrounded by mountains. It’s seems like you don’t need outside world, because everything is right here. The cocktails options were great (try green apple martini) and food was delicious, a lot of fresh meat and fish, local produce, live cooking. The only controversial thing is a bit worn out rooms, but it didn’t bother us at all.

Chris

Everything was very good (service, smiles, food variety, landscape), but the rocks under the water when entering from hotel beach. I've seen older people (>75) that had real problems when trying to enter the water and they said "we broke our legs here". Why not remove the rocks (after season) and really ensure a comfortable experience at the seaside for people that come for a 7 days holiday in a Grecotel hotel ??

Hannah Willcox

Absolute gem of a hotel. Hidden away and far from the crowds. Beach side hotel. Secluded location. Fabulous pool. Delicious food. Great service. Rooms were a bit disappointing and very hot! Air conditioning on but set so couldn't change which made the room uncomfortable. Bathroom quite basic however, the rest of the hotel was fantastic. Staff were wonderful. All inclusive with free use of pedalo and kayak when not too windy.

James Simmonds

I booked this hotel through TUI, after reading positive reviews and seeing a nice modern hotel. my partner and I both work extremely long hours and our annual leave is a time for us to relax, rewind and enjoy ourselves. We arrived at Grecotel Meli Palace on Thursday 26th September the early hours of the morning, We was met by an elderly gentlemen who was pleasant spoke good English checked us in, and offered us a drink showed us to our room, We were both extremely disheartened and upset by the room we were given room 103, the room was extremely dirty, outdated mould on the bathroom shower curtain. Furniture floating on metal frames… hairs everywhere. Uncomfortable beds. It is a real let down that the rooms are such outdated elsewhere within the hotel is immaculate and modern… Staff- the staff make the place, our sincere thanks go to Giorgos, Maria, Pablo, Rosemary and Wojtek who made the entertainment up a little bit. Food - we were both impressed by the selection of food on at breakfast and lunchtime, however in the evenings we found many things salty pastas rice and meats, we weren’t the only people to say this. One night we had chicken breast cooked on the grill plate we cut into it and the chicken was RAW. some more time and due diligence when cooking is needed… photos attached. Drinks menu very good, cocktails nice. Beer nice. Would be nice to have drinks in the room, Instead of one bottle of water… not replenished you have to do that yourself. Entertainment isn’t up to par, we had the entertainment team tell us that everything is done on a “Budget”. That tells you something?. Very basic not a lot on. We were looking forward to using the pedal boat however they told me it was broke and had been for a while. and the kayaks looked outdated too. Overall the hotel is modern in the areas they want people to see but rooms are extremely outdated need modernising to bring it up to the standards you would expect… Wi-Fi - non existent it’s only available in the main lobby but very slow. We will probably not come back to this hotel due to the standards of the rooms and food. The TUI excursions made the trip.

Gayle Strawson

Visited for two weeks in August. The hotel is up in the mountains above Bali which makes for a peaceful environment but think a car to get around was needed unless you want to do a lot of walking/use the minibus service to get to and from Bali. The manager stelios speaks excellent English and is very welcoming and helpful and was always going out of his way to help us when we asked. His son worked in the bar and restaurant and was equally kind and helpful. All staff we met were sweet and friendly, most spoke limited English but way better than our Greek! Rooms are spacious and clean. Pool was nice and no sun lounger fights! Used the partner hotel fillion for the gym and 3 additional pools which was a 10 min drive up the hill, imagine walking it would have been pretty strenuous but there was a minibus which I think you could use if you didn't have a car. The food quality was good but being a smaller hotel the selection was smaller than other hotel buffets. However there was always at least two choices of meat dish, plus a fish or seafood dish. Pasta dish with every meal plus side dishes and salads.With fruit ice cream and cake for dessert. We found something enjoyable to eat every meal but did eat out several days too as the choices were quite repetitive. Overall we had a lovely stay and enjoyed the hotel very much as a base to explore Crete.

Jo Karp

Just got back from a short stay here . Its a really nice well designed small hotel/apartments. The staff are all very friendly and hardworking. The all- inclusive buffet has something to suit all customers . The apartments are spacious with 2 bedrooms, the lower ones also have a swim up pool. The main pool is a nice size surrounded by mountain and sea views. Its far enough away from the main strip to be peaceful but close enough to visit.

Sergejs Andrejevs

DON'T WASTE YOUR TIME AND MONEY. Extremely disappointed, horrible place. We arrived in hotel around 7:50pm at dinner time. Very poor choice of food, small counter with maximum of 6 trays of very bad food. Two types of dry deserts are if gone they are not going to replace them with more. Our room was for 2 adults and 1 child, the child's bed was not made, we had to do it our self's after a very long day and flight, there were yellow spots on the bed sheet. Dirty dining table in the room with greasy stains from previous guests food leftover food on sponge. I will attach pictures with proof . The patio area was awful they kept their bins and bin bags full of rubbish and old car by our room (check the photos). When we asked one of the staff guys to remove bins from our view, he was shouting at as saying it's not smells bad, so it's shouldn't be a problem for us. I was crying, so disappointed, we are travelling around the world for so many years 5 times a year and never experienced our holiday so bad as in this place. The view of the hotel is lovely, but it is a nature, service is extremely low, don't waste your money on it. On the bread area you won't see any kitchen towels, so keep away from their bread as when people come to cut the slice they hold it with bare hands, disgusting, drinks horrible and dirty glass. Unhygienic place, their's no a bare minimum of knowledge of how the hotel should operate. Obviously, it's very bad management We had to do full food shopping because it's impossible to eat their food. Their eggs are soaked in oil, and everything is either soaked in oil or very dry and not fresh. We are paid for all-inclusive and ended up buying our own food and drinks from the shops, absolutely shocked There were so many people from a hotel walking with grocery bags full of food. Everyone faces were so sad and disappointed at the restaurant, no music played at the bar area, no need for party but you can have some music on for people. Such a waste of time and money. We have been travelling every 2 months for many years and have never experienced such a horrible holiday. Hotel was beautiful but the manager and staff definitely hate their job, very rood and doing nothing for the guest. I would strongly advise everyone to spend more time and search for other place for your holiday, don't make a mistake to book this place as you're going to be extremely disappointed and your vacation is going to be ruined 1000% I don't know who left them a nice reviews is it even real reviews ....

Ciara Mcguiness

Do not book this place !!! 4 star more like 3 service let’s the place down Hotel was very pretty aesthetic’s we’re nice for pictures ect rooms are really spacious. the apartment it’s self is very nice We arrived late and the staff were very nice saved food for us said we could use the bar as we arrived late Our door was a struggle to get into everyday so we had to leave our window open as the key was very temperamental we told the staff this and it was never fixed (10 days) The staff switch up after our first night was insane very un helpful gave minimal information barely even acknowledged us when we would ask a question such as can I get a drink more of a grunt a few of the workers looked very unhappy around the hotel no greetings at any point in the day We were a group of 5 girls and asked where the nearest mini market was as there was no in between meal snacks as you would expect from an all inclusive - and we were told we had to go with a worker in his car “right now” The food selection is sad. 3 main courses soaked in oil… if you don’t like them, there is no other options. The carbonara sauce was curdled… there was no lids to stop flies or mosquitoes landing in the food. One member of our group has a few serious allergies and no signs at all we’re put alongside the food. When we asked what the desserts were we were told “local candies” and the worker himself had no clue what ingredients were used. Everyone around this restaurant looked very unhappy we didn’t even bother going down for breakfast we was given food by some neighbours such as milk and bread which is a basic when paying for all inclusive In terms of transport if you do not hire a car you are pretty much screwed we was not told any of this. When we went to order taxis we were always responded with sarcastic comments like “you’re leaving?” and was not told there were only 2 taxis in the area that close One worker who was friendly enough and helpful wasn’t even from the hotel he was from the sister hotel Filion who must of came over to help out No female staff so you may want to bare that in mind before booking We found out that there was a mini train that would take you round a few places we only found this out after talking to a lady next door to us who figured this all out on her last few days She told us that we would need a wrist band to not be over charged this was not mentioned once by the staff very unhelpful Even the train stopped after 10 :30 and the walk back to the hotel from the last stop was about 10 minutes down a dark forest and countryside lanes no path for walking A few times when we was out we noticed a few staff members driving past us which at first we thought was a coincidence until our last night when they parked up to get somethings from the market and circled back round to us and drove past slowly to stare and laugh in our faces this happened on multiple occasions Workers were seen smoking in the kitchen glass cups looked dirty when looking at the glasses we were told it was just stains from the washer , stained chair covers in the restaurant The public bathroom down the stairs was by the kitchen just felt very uneasy and we would always go in groups Overall if you are looking to stay in and don’t mind buying food this place may be ok for you other than that do not stay here

Greg Nahliuk

Transatlantic travelers or long haul travelers be advised to, hotel can cancel your reservation without any reason and options after a few months of booking(after you arranged all your flights). I assume they were just reselling accommodation for higher price because of the season. Seems this hotel care about only a money, not building good reputation and good relationships with customers. Shame on the management which don’t care about guests who ready to spend more than 20 hours on flight to come to your country.

Aine Connellan

Had the best week here. A beautiful hotel in a fantastic location with a sea and mountain view. The food was delicious with plenty of choice and our 2 year old son loved playing in the pools. The restaurant staff are so friendly, the cleaners are amazing, our room was spotless every day and I loved the Jumbo club entertainment team, they were great fun! Thanks for having us, we hope to return again!

P C

Just returned from the Beautiful Island of Crete, having enjoyed the beautiful weather & the hospitality awarded by the locals to our Family, Grand Children & Us Oldies! We stayed in the Elounda Water Park Residence and this place certainly was the "glue" which pulled everything together we expected from the island and truly made the holiday the relaxing experience we hoped. Arriving in the dark, we were amazed at the Stunning views from our rooms in the morning - we never tired of that view. The rooms we were given were 1st rate, very clean & modern. Cleaned daily to the highest standards. All the staff of the Residence were very attentive & hard working making sure everything was to be the very best it could be. The pools, bars, restaurants, animation team were great. This place really did provide a personal, homely feel that is not generally evident in the large all-inclusive complexes. It was like you were part of their family. The town of Elounda was a wonderful place to spend time if you choose to wander out - lovely bars & eating places, beaches all you could want but not swamped with people - very chilled. Would We return to Elounda and the Elounda Water Park Residence ? - Try and stop us!!!!

Katalin Szabó

I don't usually listen to negative reviews and now it turns out that I'm doing it right. I read in some reviews that the entertainment team is very tuned in to the French, which we also experienced and I don't think it's good either. My son wanted to play in the water with the others several times and asked, but for some reason he was not invited. But fortunately, he didn't get bitter, so there was no problem and we didn't take the matter to heart. We had a fantastic week here. A wonderful view, great and varied food was really different every day, the staff was very kind. We really liked the lady in the shop (unfortunately, I don't know her name), she is always kind and smiling. My kids really enjoyed the slides and pools. We knew they had salt water in them, so we arrived prepared with goggles so it wasn't confusing. I was rather happy for that, because that way I didn't have to worry about normal water causing problems. Unfortunately, one of the slides injured my son's back, but after that he paid attention to only sliding on it while sitting down and it was no longer a problem. We were in room 118 and its location is really steep, but it was only difficult to get up the first two days, after that we walked up or took a taxi without any problems. Spinalonga is definitely not to be missed, even the children really enjoyed the historic place. Elounda cannot be called cheap, souvenirs and especially clothes are very expensive, but the restaurants are surprisingly cheap and cook excellently. Not sure if next year, but we will definitely come back here again with great pleasure.

darren roberts

I'll start with the positive the managers son was very accommodating and tried his best to help, but some of the reception staff were very dismissive. You would ask for something to be dealt with, and they would write it in a book and dismiss you by looking away. The food was average for all inclusive but found ourselves getting bored of similar food and eating out. The negative, we were put in a 1970s style holiday camp chalets with broken air conditioning, smelly bathroom, sockets hanging off wall and holes to back of other sockets. I was also unable to close the door to the balcony so any air conditioning was always going to fail. I complained and was shown another chalets in similar condition. I declined and was upgraded to a family room. This had 2 air conditioning unit but only 1 worked. I was promised it would be fixed. It wasn't until I call the tour company that this was repaired somewhat. The toilet had to be squeezed into due to the layout and a socket above the kitchen sink was hanging off the wall. The park is build on a hill side and has very steep walks to get to anything other than the top pool and dining area. The pools are salt water so if this is not your thing beware. The whole place is a bit run down but they are building new apartments which look very new. The bar doesn't open until 11 so I hope you don't get thirsty or you will need to buy drinks from the onsite shop. I could continue but please be aware this is not a hotel and 2/3 stars at very best. Would I recommend this place - NO and I'm easily pleased normally. Crete was beautiful outside and away from this hotel.

Michaela Truscott

We just got home yesterday from a fantastic week away. Don't listen too much to the negative reviews, I was worried because of them but that didn't reflect our experiance at all. I went with my children (7 and 14), they both loved the waterslides and pools and there was always a great variety of food. My 7 year old is very fussy, but then she doesn't eat much in the heat. The hotel is in Crete, and the food reflects that. The best stuffed vine leaves i have ever had, and i got to eat them every day! We upgraded to all inclusive on our first day and certainly got our moneys worth, kids were very happy with the snack bars and drinks choices. Yes the walk back up to the rooms is steep, but much easier if you use the stairs that zigzag up through the complex. The views are stunning and worth it. My only grumble is that the air con in our room didn't work the best, but the kids air con did, so we just opened the room doors up. The daughter really enjoyed the kids club and the evening entertainment in the amphitheatre, the entertainment team do a brilliant job. The pools are salt water, but it does say that clearly on the website and also on the Loveholidays description that I booked through. Children will need goggles, but after the first few days mine were used to it and they were just happy to be in the water. Personally, we won't be back for that reason, as my sons skin chafed quite badly due to salt water, but I feel that was because he wasn't rinsing himself properly. We all agree that we have had a brilliant holiday and made loads of fantastic memories!!

Per Willy Sola

We recently spent a week at this all-inclusive hotel in Crete, and it exceeded all our expectations. From the moment we arrived, we were greeted by friendly staff who made us feel welcome and well-cared for throughout our stay. The service was outstanding—every request was met with a smile, and the team was always eager to help. The food was a real highlight. With a wide variety of options at every meal, there was always something delicious to try, from traditional Greek dishes to international cuisine. The buffet was fresh and constantly replenished, and we also enjoyed dining at the specialty restaurants offered on-site. The location of the hotel was perfect. Situated right by a beautiful beach, we had easy access to the sea, which was ideal for swimming and relaxing. The surrounding area was peaceful but still close enough to local attractions and activities. It was a great base for exploring Crete, whether we wanted to enjoy the nearby villages or venture out further. The facilities were excellent as well, including the pools, fitness center, and entertainment options. Everything was well-maintained, and we could tell that the hotel took pride in keeping the guests happy and comfortable. Overall, we had a fantastic time and would highly recommend this hotel to anyone looking for a relaxing and enjoyable vacation on Crete. We hope to return soon!

James Emsden

Brilliant hotel in gorgeous grounds. Good bits: Food variety and quality Good alcohol quality Staff Gorgeous grounds and views Bar areas Could improve: Quite loud and sometimes inappropriate music by the main pool. Rooms are a little tired. Fantastic holiday, excellent value. Lovely complex with friendly vibe. The pizzas were amazing. We would reccommend, although very hilly and not brilliant for accessibility so not to anyone with serious mobility issues.

Sarah Tisba

Wonderful experience. We are enjoying our stay greatly: The rooms are comfortable and clean (cleaned daily), all the attendants are nice and keen to help, the pools are great and the beach is also great. The food is good. You will definitely like it here.

D CONWAY

Currently staying at the resort and overall have had a very positive and enjoyable stay. We had a few minor issues with our room but Eva the manager went above and beyond in listening to our issues with the room and also took the time to listen to other feedback on the rest of the resort. I really appreciate the time taken to listen to what guests have to say. The staff on site are extremely friendly always welcoming guests with a smile and the animation team put on a good show most nights. We look forward to returning in the future.

Croitor Valeria

The service was amazing! The staff on the resort were pleasant, friendly & would go out of their way to make sure you had a good experience. The resort was kept clean, rooms are clean and staff were constantly fixing things. The buffet was good, especially the lunch and dinner service. Lots of options. Drinks were good. The nightly entertainment was good. Only cons: was the rocks in the water!

Miriam Ott

Nice and clean beach, really sandy and easy to access. Parking and also a bus station is directly in front, so it’s super easy to get there. We spend a whole day here since two sunbeds with a sunshade were just 7€, so it’s super affordable and worth the spend.

Russ

Great beach, nice and clean and sandy no rocks. Parking is right next to the beach.There are four different sets of loungers at the one end we used the Hawas ones, each lounger was €5 you can order food and drink from your table and it’s brought out to you. Not very busy lots of spare loungers not crowded, highly recommended

Zoe Cheatle

Visited june, at 6 pm with family of 5. After we spent hours driving around trying to find a nice beach in the agios nikolas area that wasn't heaving with people, we decided to head the other way towards heraklion, and found this one .... loved it.. big, wide beach and all sandy, sunbeds, free parking, clean, good waves to play in. Could easily have spent a whole day here ( imagine it's busier during the day but still there's alot of space so think it would still be ok and not too cramped like many other beaches we tried ) There's a cafe and a lifeguard and a few different sections with sunbeds you can hire.

Mark Lacroix

Best beach ⛱️ close to heraklion. We've been from heraklion to Agios Nikolaos and this is by FAR the best, wide, sandy, no stones, no pebbles. Most beaches have stones when you enter the water and don't have even slope. Trust me don't go looking for best beach on this side of the island , save your time and stay on Arena. 3E for beach chairs and 3E cofee, 3,5 E for beer, decent service. Food choice is limited but you wont die starving.Free parking and also as a bonus at least for me is that you get to see planes landing as the Beach is close to heraklion airport .

Raul NotAvailable

Free parking on road. Long beach with great waves, but thats all.

Michal Řičánek

The hotel is really nice! The best are definitely the staff members 😜 So helpful, kind, smiling, full of energy 👍 Food was great too (the best is dinner for sure) 💯 In my opinion the pool area (swimming pool and the bar) needs some refurbishment to match the rest of the hotel and just expect a little smaller bathroom 😅 the shower is huge but the sink/toilet area is a little small … Overall great hotel

Heather Hart

Fabulous hotel, the dinner was some of the best food I’ve ever had. We had a huge room, best in the hotel for a one night stay as our original hotel was over booked. Staff were all lovely, especially Christina and Katerina and the lovely pool bar lady. Spotlessly clean everywhere Nice local touristy shops plus a cotton clothing shop with a great manager Sea was very rough and beach is steeply shelving and rocky, so not ideal if you have kids- I struggled to get out of the sea as an adult and the next day red flags were enforced. Hence the 4 star for location, but not their fault obviously!

R. B

The hotel itself and everything about it is amazing. One thing to note however is that if you are coming for a beach holiday the sea can be violent on this side of the coast and I would recommend going more south of the island if you are going specifically to only swim in the sea. The hotel has an amazing pool so if you are not too set on the sea you will not miss out of on swimming.

K C

spent a week there and it was wonderful! the location of the hotel is great, as it is right on the beach and close enough to rethymno which makes a great trip. the rooms were very comfortable, spacious enough (especially bathroom!) and clean. the hotel is small enough so it's never crowded. not really suitable for small kids because of the rocky entrance and big waves in the sea. the pool is big and gradually deepens up to 3 meters. there are pool floats available in the pool. there is enough beach umbrellas for everyone and it's free. the service was impeccable, everyone was very nice and helpful. food was delicious, lots of options, suitable for vegetarians, gluten free options available!

Tomasz Szarowicz

I highly recommend this hotel located in a fabulous location. When you leave the room, you enter the beach. I couldn't rate anything lower than 5 stars. The room - very large, clean, modernly furnished, very hygienic bathroom (cleaned every day by friendly service), a big plus for the terrace with a table and chairs. The food was delicious and very varied - the opportunity to eat in a lodge on the beach - an amazing experience! The pool was very clean and the sunbeds were incredibly comfortable. Everyone from the cleaning service through the reception to the manager was very professional and open to the guests. Everything we asked for was organized. I cannot forget about the pool bar whose location facing the sea moreover the cocktails and drinks served there made you feel very relaxed. It was impossible to be bored. We will definitely go back there.

George

We absolutely loved this hotel. The staff were friendly and extremely helpful: always looking to get you a drink or clear away rubbish and doing so quickly. The food for an all-inclusive was fantastic, it was like having amazing home cooking every single day. I looked forward to every single meal. The drinks were really good. The cocktails were strong and good quality and there are lots of non-alcoholic drinks to choose from. The coffee is okay but not as good as the cocktails and the beer is nice but served in small plastic cups which doesn’t feel right and we would often get beer at a local bar to enjoy it in a big glass. The room was lovely, the shower is incredible, the cleaner done an amazing job each day and we had a very comfortable stay. Everything about this hotel had a purpose: the interior design is wonderful and the processes around eating, live music, customer service etc are very well thought out and it creates a wonderful atmosphere to relax within - great job The Syntopia.

Alex Wilde

We have just come back from our honeymoon after staying here for 10 nights. What can I say! It was absolutely amazing. The staff, the hotel, the food, the surroundings, old town etc. The hotel is spotless, they look after it so well and it has that Ancient Greek rustic look to it but brand new. The service from the staff is second to none. We spent most of our time around the pool area at the rooftop where we were served by Danae and George most days, they were so friendly and such hard workers. All the staff at this hotel were perfect, the list is endless. This place has a nice chill vibe to it, ideal for a couples holiday. The food options were endless, various changes each day and freshly made. I honestly don’t have a complaint, our honeymoon was made perfect ! Will 100% be revisiting. Thank you!

Simon Drew

Incredible hotel. Looks fantastic. Pure vibes throughout. Even smells fantastic. Very relaxing and stylish. Three different pool areas and we had no issues finding a daybed in the sun or shade. Here for four nights. Staff attentive and very lovely, keen to make our stay as relaxing and enjoyable as possible. We went for a room with sea view and balcony. Would recommend that option. Food delicious and lots of it. Loads of choice and variety. Fresh cooked fish and meat a highlight. 5/5 Would thoroughly recommend.

Anton Mastrakov

We stayed at this hotel in August and were deeply impressed! The rooms are very comfortable, stylish, and impeccably clean—you feel right at home. The staff is always friendly and ready to help at any moment. The hotel's cuisine is delightful—everything is incredibly tasty and diverse, with something for everyone. And the desserts… it's hard to resist! The hotel grounds are well-maintained, the pools (there are three!) are amazing, and the location is simply perfect. There’s everything you need for a great vacation. The evening entertainment is top-notch, with something new every night. The beach is just a few steps away, so you can easily alternate between the sea and the pool. We’ll definitely return and recommend this hotel to all our friends!

D Şanli

I cannot recommend this hotel enough. We came to celebrate our honeymoon and it has absolutely set the bar. This was my first time at an all inclusive and the food was indescribable, I've genuinely put on weight from eating so much. The staff are on the go constantly and never miss a beat, the service was quick and everyone was so friendly and accommodating. Everything down to facilities and cleanliness was outstanding. If you're thinking it's a bit expensive, it is totally worth it life is too short.

Pamela Schoeler

We spent 10 days at the Peninsula Hotel in early October 2024 as a family with our two sons, aged 10 and 13. The hotel on the cliff offers a breathtaking view of the stunning nearby bays. Access to the rooms is via numerous stairs, but the effort is well worth it! The beautiful "beach" at the platform is a real highlight. The direct access to the turquoise, crystal-clear water is perfect for swimming and snorkeling. Moreover, it's very peaceful here, making it an attractive spot for us. At this tranquil place, you can truly relax and take in the spectacular views of the sea and the surrounding rocky bay. Our spacious family suite with two bedrooms and two bathrooms was an ideal retreat. While not everything was perfect, our requests and concerns were always addressed. The staff was always attentive and worked hard to ensure a pleasant stay. The culinary offerings were fresh and tasty. Breakfast featured a generous buffet with delicious, fresh bread, freshly squeezed orange juice, and a variety of smoothies with yogurt and seasonal fruits. Both lunch and dinner offered a good selection of hearty dishes from Greek, home-style cuisine, along with a generous salad and fruit buffet. Unfortunately, the drinks in the all-inclusive package were less impressive. Overall, it was a wonderful stay with excellent value for money – a solid 5 stars from us!

Laura Goines

We stayed at this beautiful place for a week and a half during our honeymoon. I cannot say better things about the resort & location!! The service was so accommodating and everyone was so kind. They even decorated our room for us before we arrived! We stayed in the Superior Sea View Room with Private Pool. The room was so comfortable and we loved having the private pool, which included the most beautiful view. The resort has so many pools to choose from, all with spectacular views. The food was amazing and the drinks were even better! We loved the choice of different restaurants on site. The entertainment was also quite fun. The location was perfect for exploring nearby areas. We rented a car on site and traveled throughout the island which was very convenient. The surrounding beaches are breathtaking. It was simple traveling back and forth from the airport, the resort organized everything. Again, I cannot recommend this place more. We will definitely be back!

Pepe Nero

I recently had the pleasure of staying at this stunning seaside hotel, and it exceeded all my expectations. The location is absolutely perfect, with breathtaking views of the crystal-clear sea from nearly every vantage point. Waking up to the sound of the waves and enjoying a morning coffee on the balcony while gazing at the endless horizon was pure bliss. The beauty of the sea is matched by the exceptional quality of the food and services offered at the hotel. The dining experience was a highlight of my stay, with a variety of fresh, delicious dishes that showcase the local cuisine. Each meal felt like a carefully curated culinary journey, with the chefs clearly putting thought and passion into every dish. Whether it was the breakfast buffet with its array of options or the evening seafood delicacies, everything was simply top-notch. Equally impressive was the service. The staff were warm, welcoming, and always ready to assist with a smile. They went above and beyond to make my stay comfortable, from offering great recommendations on local activities to ensuring every detail of my experience was perfect. In conclusion, this hotel is an idyllic retreat by the sea, offering not just stunning views but also outstanding food and service. I left feeling completely rejuvenated and can't wait to return. Highly recommended for anyone looking to experience the beauty of the sea with a touch of luxury.

Jakub Kubicka

Our stay at Peninsula Resort & Spa started off average, but thanks to the exceptional efforts of Sofia, the manager, it turned into an unforgettable experience. Initially, we encountered a few issues, but Sofia went above and beyond to address every single one. What impressed us most was how she made us feel special and valued, despite the resort hosting hundreds of guests. It's rare to find such personalized attention in a large resort. The highlights of our stay were truly remarkable. The private beach was a slice of paradise, offering tranquility and stunning views. We were pleasantly surprised by the live saxophone performances in the adult-only bar, which created a sophisticated and relaxing atmosphere. One of our biggest concerns about all-inclusive resorts is usually the food quality, but Peninsula Resort & Spa exceeded our expectations. The buffets were not only delicious but also offered unique and varied options every night, keeping our culinary journey exciting throughout the stay. Sofia, we can't thank you enough for turning our vacation around and making it so memorable. Your dedication to guest satisfaction is commendable. We highly recommend Peninsula Resort & Spa to families, groups of friends, and couples alike. If you're looking for a resort that combines beautiful amenities with outstanding service, this is the place to be.​​​​​​​​​​​​​​​​

Vlada Zubarciuc

Wonderful Stay with Beautiful Views! I stayed at this hotel in late September and had a fantastic time. The views are stunning, with the sea visible from everywhere. There are three beaches and three pools, offering plenty of spots to swim. The food was delicious, and the service was friendly and welcoming. I highly recommend this place for a relaxing getaway in Greece!

Christos Chatzimladis

Very good Hotel, with professional stuff. We was all happy to stay and to use the hospitality of the people who works there.

Adrian Petrescu

A bad hotel. This is not a real 4 starts . Bad internet over wifi. Also the room are not ok.

Robert Tatai

This hotel is horrible. Back to the ‘80s!

Linette Dambon

Genial

Sam Dub

Very clean hotel, very welcoming, kind and serious staff. Food not good at all, bland and too dry. Shower too small, large person impossible to get into the shower.

Artemis Papadakis

My first and certainly not my last visit to this splendid hotel! The grounds were impressively well designed and maintained. Dream-like pools were clean and spacious. The kids had a blast playing in the children's area and using the slides. Excellent adventures all day long. Lounge areas inside the hotel were perfect for relaxing and if you chose the outdoors lounging areas, you had ample options surrounding the pools. This hotel is perfect for families and friends to enjoy delicious Greek and international dishes at the buffet. Entertainment is top-notch! My favourite experience is the genuine and helpful staff that strive to make Atlantica Ocean Beach Resort awesome in every way!

Wojciech Jawor

Renovated to a good standard, good equipment. Delicious food. Clean. Professional and very helpful service. Own beach with small pebbles and dark sand. Away from the city, but close to the road, petrol station. Rental on site. Many rooms with sea view

Carina Borg

We spent almost a week at the Atlantic Resort and it was lovely. We had a beautiful room in a bungalow overlooking the sea. It was kept very clean, towels were changed daily. Pool area was also kept very clean, the food as an all inclusive was high quality both lunch and dinner. Lots of entertainment for children even in the evening. If I had to really mention anything, I would just recommend getting a proper coffee machine for fresh coffee as opposed to the an automatic coffee maker. We are definitely planning on returning next year!

James Fryer

We have been coming here regularly since 2004. This place is excellent, great friendly and helpful staff, great selection of food with various spacious areas for dining. In fact since we last came a couple of years ago there has been a change to what was already an excellent holiday experience by way of a renovation to rooms, services and eating and drinking places. The new Greek restaurant was superb, the food was amazing in a great atmosphere. If you haven’t tried here I can highly recommend it, brilliant!

Natalie Palmieri

Lovely hotel, just back from a week's holiday with my family. The rooms were a bit on the small side with not much storage but we managed. Great food, pool, activities if you want to join in and staff all very helpful and friendly.

Morgane Da Silva Lucas

The location is great. The beach is just down the road. The service at the restaurant and the different bars were very kind and always smiling. One of the receptionists was slightly rude but did not pay too much attention to her. Our bedroom was very spacious for a family of 4. Our shower was weird... there was no holder to hand the shower head. You have to hold it while rinsing your hair. The hotel was recently refurbished, so there are various areas in the hotel where the ground is not level. Lots at steps in the restaurant, too. Also, there is a blue neon around the balconies. Only goes off at 00h30 automatically for everyone. It's really unnecessary.

Vitalina Onyskiv

Amazing hotel. The food is diverse, for anyone and everyone, very delicious! The rooms are clean, we had cleaning service every two days, and all was great here. The hotel is close to the beach, has various activities and is suitable for visitors of any age. The staff is friendly and helpful. There are nuances like no hair dryer in the room, but I am a spoiled child by Turkey hotels, which are just different, so probably for Europe 4 star they have all that is needed. I read many reviews about hotel and got surprised by complaints about food or cleanness, as that was probably the best hotel experience I’ve ever had. Thanks, Atali❤️

Jiri Stebel

Amazing food, very nice and clean rooms. Friendly reception staff, always smiling. Maybe too strict opening hours of bars. You need to go a few (200) meters to reach the nearest beach. The beach had a lot of water activities, it was fun! The area around the resort has everything you need, shops cars rentals and even a small emergency room. This place is great for a family vacation, friendly animators are taking care of the fun not only at the pool. We enjoyed staying at Atali!

Jade Penman

Pros: The hotel room was lovely and clean, the pools were nice and we really enjoyed the water park. The entertainers are amazing although it is quite geared towards French people. The food was nice although quite repetitive. Cons: We found the staff to be a bit rude at points. When inquiring about late check out - they did not seem to want to help at all (and we asked on 3 occasions).The drinks were not very nice, the wine smelt funny and juice was watered down. Would definitely recommend going to Bali beach and doing the Santa Maria boat trip!!

Bob W.

We had an excellent family vacation here this summer. The staff was very professional across the board, around the pool, etc. Food and drink was very plentiful, especially the greek pastries, olives, ouzo drinks, beer. The outdoor eating area was excellent. My only knock is that the hotel has no beach area reserved, so all inclusive does not include the beach. You have to rent chairs from another hotel or restaurant. Still, very fun times.

moira cook

The hotel and staff are very good. But I think they took shots of the outside from an elongated view which makes it look much bigger than it is. The food is good, rooms are not big enough for 3 .We think they need updating to be 4 *. No Kettle or tea/coffee. First time I've had this. On a wet day like today there is only 2 places to go , your room or around reception or the bar. Good job as a few people have gone home so more space. It's a lovely place in the grounds all things considered. But it's isolated outside, to our left it's over one mile to anywhere, to the right it's over 8 miles. Buses run regularly but you need to know where you are going. Sadly I won't return because of the location . There are also feral cats and kittens that get comfortable on the sofa in reception.

Petri Karvinen

Visited during low season just for a day (day passes available even if you are not staying here). Great small waterpark for kids, and in low season the day pass was really good value for money with good food, snacks etc. included in addition to the water park usage. Staff was really friendly and helpful. The place is relatively easy to reach even by bus (even easier with car), but is a bit remote if you consider staying and would like to do other things besides enjoying all-inclusive by-the-pool holiday (nothing wrong with that!).

Claude Barras

Thank you Chrispy staff for the great time. The room were clean. The food was local and good. The hotel is ideal for a family who want to spend time toghether. We envoy a day in Chania, it was only 25 minutes from the Hotel and it's a great place to visit. The staff did extra miles to make everything possible.

Homosapien

Just got back from here and me and my family had a great time. A really nice resort with two great pools, water park was small but good. Not overcrowded so no fighting for sunbeds. Entertainment was really good. Our room was nice and clean. Shower was a bit awkward to get in and out because of fixed shower screen. No kettle in the room but apparently you have to ask for one which we didnt know. The food was typical for an all inclusive but having fussy kids they did struggle to enjoy it. They did like the pizza and the ice cream. We did find chips were often cold and the breakfast wasnt that great. However me and my partner always found something nice to eat and the desserts were always really good. There is a bus stop right outside so you can easily get to all the gift shops and restraunts aswell as the beach for watersports. Overall a great family resort and we were sad to leave.

Izabela

The hotel is in a quiet area, great for people who like to stay at the hotel. We can praise the room- always clean. Waterpark is ok but sometimes people keep waiting for the inflatable rings for the slides as others will keep going round and round. The lifeguard on the slides was great and the slides were open from 10am-6pm with a short break in between. There was a mini market at the hotel, so you can buy necessary items and souvenirs with appropriate prices. Evening entertainment is ok...but disco night was a joke...15 min disco and the rest musical chairs for kids. Area around pool and bathrooms very slippery and there was an accident when elderly women slipped at the pool and hit her head badly. Food....well I do not know where to start...the staff do not oversee cats which walk on the food counters and jump on tables.. Breakfast was the best part of the day... But lunch and dinner- french fries were cold...the same pizza everyday...the same pudding daily...and to be honest not so much choice. Cups for drinks were dirty...the same for the cutlery... Generally....the waterpark, room, Greek night, abba night and acrobatics night were the most memorable.

Helen Griggs

Good hotel close to the centre of Hersonissos but in a quiet location slightly up the hill. Beware, though, if you book through a holiday company transfer as coach transfers cannot manage the narrow street so you have to walk up the hill with your luggage unless you pay for a taxi transfer instead. It’s not that far but is a bit of a pain. Clean rooms with a kettle and tea bags but milk not provided. Has a fridge in every room. The bathroom is small and there are no pegs to hang clothes on and no shelving but there is a cupboard under the sink. The shower is pretty small too but is powerful and has plenty of hot water. 2 good pools for leisure swimming. The restaurant is on the top floor with nice views over the rooftops towards the sea and the inclusive food was good if slightly repetitive but the inclusive wine wasn’t that nice. On tap beer was fine. The staff were lovely and very helpful, particularly Christian at reception. A decent hotel to stay in for a quiet holiday without children.

Tomasz Obuchowski

Been there for 12 nights and we was completely disappointed as this hotel have 4 stars. Rooms are small and have very small bathroom. You can't fit in shower and curtain was always sticking to the body (shower is around 50cm x 70cm) . Rooms wasn't cleaned as they only made beds and sometimes changed towels but sometimes we found our towels on the floor in the corner of the room and no new ones replaced, sometimes when they was replacing towels some of them was missing. They never even bother to replenish coffee, tea, sugar or toilet paper. Never cleaned floor, toilet mirror or shower. Ants was every day in bathroom and sometimes cockroach visited us too. Food was very basic and sometimes struggled to find something to eat.

Martyna Ch

Wouldn’t say it’s a 4-star hotel. Room was fine when we arrived, but wasn’t cleaned afterwards. The food (especially meat) looked very suspicious, so I tried to eat the most fresh of it all and despite that I got food poisoning on the last day. From what I know I was not the only one.

Isabella Csori

Hi! Me and my partner stayed here from 14th-22nd October 2024, we have had a great time! Not sure why there are bad reviews! When we arrived at 2am we were handed a bottle of water and they took us to the restaurant where they had food left for us! Never had this before in a hotel and it was much much appreciated! The hotel has 2 pools which are very clean, the restaurant is great, great food very fresh also! It’s on the 4th floor which has some great views! Especially when you’re eating it’s lovely, the rooms are very clean and very modern , the beds are super comfy! And the pillows are even great, the hotel is very clean, staff are lovely and welcoming. Bar is open from 10am-11pm, good drinks on offer you do have to pay more to have special all inclusive drinks such as cocktails and it’s 14€ a day to upgrade, hotel is great would definitely come back, it’s in a lovely area full of lots to do and it’s lovely and quiet so easy to relax, I would definitely come back! Please ignore the bad reviews people are very fussy. If I had to be very picky and say something I wasn’t keen on it would be that they don’t have Coca Cola on tap it’s more soda water which isn’t the nicest, but we stuck to fanta orange which was great!

David Grimmett

We booked this hotel through Jet2, and it was advertised as a 4-star. However, I don't think this is a 4-star. When you are dropped off, you are told the coach cannot get directly to the front of the hotel, so you are dropped off on the main road and have to walk to the hotel. It's not far, but it can be a little confusing as a new arrival (the rep gave us a little map, which helped). When we arrived late, we were given access to the restaurant, and a pre-made meal was available with access to self-serve wine, beer, and soft and hot drinks. This was very welcomed, and the night manager was very attentive. We paid 49 euros (for two people) in hotel tax, which wasn't explained by Jet2, but I knew about it from friends, and it is based on the star rating per person per night. The hotel, in general, is very clean, but our room was very small, and the balcony wasn't really big enough for two people to comfortably sit. The bathroom was tiny, and the toilet required us to sit at an angle. The shower was small, and the curtain constantly clung to you, requiring towels to be put down on the floor. There were plenty of towels, a safe and a kettle (in the wardrobe!) There were some tes bags but no coffee and no milk. A small fridge was also in the wardrobe under the shelf with the kettle. There was no iron or ironing board, but we got one from reception for free. There was a very good AC unit in the room with a remote, and as advised by staff, it didn't work if the patio doors were open (which is good as AC needs to be in a sealed room). There was a large smart TV on the wall with a few basic English-speaking channels, mostly news, but there was a facility to stream from a tablet/phone through the hotel wi-fi, which was very fast and reliable. We stayed in October, so I dare say that entertainment might have been better in the main season, but there was no entertainment other than a saxophone player on the third night. The only areas for drinks and food were the restaurant on the top floor, which only had specific opening hours, and the small pool bar, which didn't have many snacks other than a few dry goods and some ice cream. The all-inclusive drinks were basic, the spirits were local and not very good, and the cocktails were very sweet, but the beer was good. Most people who sat at the pool bar were making their entertainment, such as playing cards or playing pool on the dated and not very well-lit pool table, which I think charged 2 euros to use. There was some music piped, but it was quiet and not very contemporary - more like lift music. The restaurant was on the 4th floor, and there were stairs and a lift, but the lift was small, and its priority settings were a little off (e.g. you got in and pressed four, but it went to ground because someone had pressed the button). The food in the restaurant was not 4-star. The set-up was more like a canteen. There was plenty of food, and it was hot, but it was very repetitive, not indicative of local foods and the desserts were frozen, sometimes not having been thawed out properly. The food was OK - not brilliant - I have stayed in 4-star hotels, and the food has been amazing. Not here, unfortunately. We felt the need to eat out numerous times to get a taste of traditional cuisine. At no time were any of our room supplies filled by service staff. We had to purchase tea, coffee and milk from the local supermarket. We even had to purchase alcohol because the choice on site was so poor unless you paid a premium to upgrade to all-inclusive plus (which was extortionate, in my opinion). Service was ok, but one day, they didn't make our beds, they just left folded sheets for us to do. No water fill-ups in the fridge - we had to buy our own water. In conclusion, I have stayed in amazing 4-star hotels, and unfortunately, City Green is not one of them. If they said three stars, they could just about get away with that, but I have stayed in better Premier Inns in the UK. I loved Crete and the location is brilliant, but I wouldn't stay at City Green again.

Slobodan Gajić

Location is on the beach, kids pool very dirty, other one small and too crowded. Food is ok you can always find something tasty a lot variety. Rooms on the ground level have mold both on curtains and walls.

Paul McIntyre

Don't come here if you want a pool stay as it's tiny and as the sea is not suitable for kids the pool is over run but them screaming all day until 9 ISH. ( Can't blame them for that). Don't expect a bed as the German guest reserve from 11ish at night with inflatables etc. And to use the sunbeds on the beach (for the resort) and extra 7 or 20 euros a day (which doesn't even have padded beds, unless you pay 20). Flight was at 11pm so for a late checkout had to pay an extra 60 euros.....

Sunny

We had a 10 days stay with our 3years old child. Unfortunately we can not agree with the stars the hotel has and would not visit it again. Positive was: - directly at the beach - silent - friendly staff - you can walk to the city in approximately 30 -40 mins - mini marked is close Negative/to improve: - all inclusive but not good quality ( almost every day the same, no fresh cooked food, juices are more Sirup and without water not to drink for us) - food is more like casino food (long time at a heating plate) - fruits taste not like in the south’s and a lot of can fruits instead of fresh and healthy ones (wouldn’t be so picky but at the homepage they highlight the food) - all inclusive drinks at the bar are with low quality (cheap alcohol) you get cheap coffee and for the better one you have to pay - sun beds at the beach must be payed - too less sunbeds at the pool, most of them are reserved by people in the early morning and nobody is there for long time. At the big pool are almost no sun umbrellas - the water in the children’s pool needs to be changed and contains a lot of chlor - playground is nice but at the slides you could not slide you stop - the hotel used just plastic cups/glasses, very unfriendly for the environment (not reusable) - they do not offer pool towels for free, you have to pay a deposit of each and money for washing them - beach contains more stones as sand - rooms could be cleaned better (we had ants and sand there)

Jakub Chrząstek

A great place for a family with children. Very good location, near the beach. The sun lounger on the beach is paid extra, but in my opinion it was fine. Otherwise I couldn't use it. This was the case in the hotel where everything was "booked" by the guest's towels :( Good quality and fresh food. Not the best restaurant, but I wasn't disappointed. The hotel rooms are of a good standard, they are clean and service can be done daily. One downside is very personal and relates to smoking. Smoking is allowed almost everywhere which conflicts with the child friendly policy.

Joe Morris

4.5 We loved this beautiful hotel, amazing pool area to relax in and on a lovely beach. The pictures didn’t do it justice in our opinion - amazing decor and ambience 😍When our arranged transfer to the airport didn’t come Mr Ionnas on reception was very quick to help us and stayed with us to ensure we were well looked after, thank you sir! The only slight disappointment was the variety in the food and drinks offered with the A/I service, definitely not to the standard we’ve had elsewhere. Friendly staff and beautiful location, the main town is walking distance :)

Patrick

Very nice people! After you have been away to the beach or some nice cities nearby, the owners always are happy to see you! The rooms are exactly what you need, with a nice refrigerator. The pool is very nice. Not too busy and a comfortable temperature to cool off. The chef makes good food and also has a big passion for cooking, very nice!! All in all, very nice!

A Nassar

The place is fantastic, run by a delightful family. The spotless rooms and exceptional service made my stay wonderful. The charming terrace with greenery was perfect for relaxing. Ideally located near the town center, with a handy supermarket next door, the walk to the beach was enchanting, I saw lemon, fig, and carob trees which was pretty cool.

George

If you're looking for a small apartment or studio for your stay in Crete, then this place is highly recommended. It's located between Chersonissos and Malia, on the edge of Stalis, which makes it the perfect location to go anywhere you want, without too much tourism. Stalis is only a 10-minute walk away with loads of nice restaurants and tourist shops, though you can get plenty of food and drinks right here at the pool bar. There's a busy road right next to it, but with the doors and windows closed (and air conditioning on), you won't hear a thing. The staff is amazing. Two sisters run the place with the occasional help of their father, and they work very hard to ensure your stay will be the best it can be. If you have any questions, they're ready to answer them. Every Thursday night, they hold a barbecue with the best meat you could desire, paired with the best tzatziki to eat. In short: yes, you should stay here; you won't regret it.

Suzanne Otten

Stayed in this perfect appartment for 14 days. It is located on a busy road but you don't notice anything. The beach and shops are 10 to 15 minutes' walk away. Since 2023 it has been taken over by a young couple, who are doing an insane job. Customer-friendliness at its best! On Thursday evening, they always have a BBQ with live entertainment, highly recommended! The food is all homemade and the atmosphere is fantastic. Thanks for everything Efi!

Ruben van den Brink

We stayed here for 14 nights. It's near perfect. The location is great, only a 10 minute walk to Stalis center. The only downside of the location that the hotel sits next tot a busy road, when you close the doors and windows the noise is almost gone. The bar and swimming pool are great too, good food and drinks and the pool size is perfect for the amount of people that use it. The room is great too, the beds are not the nicest but we still slept great. Airconditioning is pay-per-day, I would expect free airconditioning in a warm country like this. It was clear upfront that it would not be free so it's not a problem for us. More cutlery, plates and pans would be nice. Please rent a car and explore this amazing island! We went to: Samaria gorge, matala beach, agia nikolaos and some random beaches.

Alicia Holton

The hotel was lovely, with an incredible view. However, we paid for a double, and we got a twin. The rooms could do with a bit of an update. The material was broken on the chairs, and the mesh blind. The bedding is old and had dirty patches. Also, I wouldn't advise staying here if you struggle with walking as it's on a very steep hill, that you have to walk up with your luggage. You can get taxis to the door, though. There isn't much around either, so if you're happy to chill by the pool with delicious food, then this is your hotel.

Nia B

Had a great time here, all the staff (especially the manager who works really hard yet was always upbeat, friendly and helpful) were fantastic and the food was enjoyable. The food was lovely, I found it all to be very tasty and got to try lots of new dishes. I haven't felt that relaxed in a long time. Thank you for a great two week stay!

A Nielsen

Very friendly and helpful staff. Clean and tidy. Greek food in buffet was rather good, the pasta and pizza a bit less impressive. House wines not really great, but good choice of other drinks, both with and without alcohol. A bit too few sun loungers. A bit out of town, something like 30 minutes walk. Absolutely amazing views from pool and dining areas.

Tom

The best hotel we have stayed at. The staff were friendly and courteous, especially Albert, who seemed to be doing a range of roles from helping with baggage on arrival to waiting on food ect, a really helpful member of the team. He also had some great card tricks and helped us out with knowledge of the local area and recommended some places to visit. Gregory the bartender was another notable member of staff, as well as the manager, who was always on hand to help. Overall the staff really make this place feel special. The views from this place were incredible. A great sunrise in the morning and beautiful views of the mountains across Mirabello Bay. The food tasted amazing, handmade and fresh. The chef at this hotel makes a wide range of delicious meals. I'd also recommend visiting the vibrant local town of Agios Nikolaos for a great trip out. Overall we'd visit here again as we left feeling super relaxed and content with our stay. ευχαριστώ

niall mcphillips

Great little place,hills and steps to contend with,so bear this in mind if booking,but they do have a golf buggy and are more than happy to assist you up and down driveway as long as you communicate with them,nice breeze around pool which is much needed with the heat,food was amazing,no complaints.

Ian Wilson

The all inclusive side let's this place down. Poor food selection, usually pretty cold. No snack options during the day, and drinks at the bar made with local spirits and vile soft drinks. Beer is also very poor (tasted like it was watered down) it's a shame as the hotel and staff were really good otherwise. They try to scam you for the 20€ safe, but tell them you don't want it and they're fine.

Alex Harris

Lovely place that is being refurbished during the off season. The ones have that been complete already look amazing. The location was 5 star, 1 minute walk to the stip and shops, which were fantastic. The beach was beautiful and only a minute walk also. The hotel manager was so so helpful, count do enough. Once you get past George's hard exterior he is a gentleman. The bar staff were one of a kind, Michael and Anna, thank you so much.

Jennifer Stratford

Amazing location! Close to the main strip and touristy places. On checking in be prepared to fill in forms and pay the tourist levy in cash. The room safe cost €20 and is included in the levy, FYI. This 3 star hotel has everything you need to have a great holiday. Food is varied daily and we always found something to eat. We're not fussy eaters. Drinks are bog standard. Hubby enjoyed the beer. Pool bar servers are very pleasant and always smiling. Strict rules to be adhered to at the hotel which was fine. Pool closes at 6pm. Entertainment on Mondays and Thursdays. Nothing for young kids to do, but was fine for us as we were 6 adults. Stayed in the sister hotel rooms, Cleopatra, were cleaned daily and very comfortable. No TV, but no issues as we were out and about mostly. Bottom line is if you are kind to the staff, they are kind in return and visa versa. Overall great cheap holiday.

Кузьма Николаев

This hotel is definitely not 4 stars. The rooms are old and smell strongly of sewage. The drinks in the bar are of very cheap quality. All drinks have bad salt water. Internet is bad. There are no complaints about the food. Everything was delicious. Guys, be honest with people. You are very far from the 4 star level!!!

Karolina Schlesinger

Nice hotel, however I would not say it's 4 stars place, more of 3. Food was good however for 7 days not enough variety. It would benefit from more greek Dishes, rather than others. Staff were nice, especially bar staff.

tom brazil

Awful hotel . Bathroom had mold and no shower curtain so the bathroom was always soaking wet . AC didnt work at all yet was still told we had to pay despite reporting it as not working twice. Staff very rude especially the person who i think was the manager and a lot of the rules regarding drinks and food just seem made up on the spot. However the overall hotel is nice the pools are big and the water slides were fun and its in a good location. would not go again though.

Bessie - Vasiliki Broussalis

I take no joy in writing negative reviews about businesses. However, when I am swindled out of hundreds of dollars, I believe I must let other people be aware of my experience. We had a booking at this hotel August 6-8, 2024. I arrived and left the hotel within two hours. Upon arrival, the check-in process was chaotic. There was only one person working at the reception and it was a lot of traffic for one hotel. I witnessed the receptionist charge people for air conditioning, kettle usage etc. I have never experienced this before. We were brought to our room and it was very disappointing. It was dated (which is okay), and not that clean (see pictures of crusty TV remote, ants in room, spider webs on windows etc). The room was hot. The receptionist told me she would return in five minutes to turn on the Ac because they have to turn it on with a key! We waited an hour in the heat. There were other guests enjoying the pool and we could hear them despite closed windows and doors (AC was on at this point). We asked for a room upgrade. We offered to pay. There was no other rooms available. We are business owners so we tried to offer four different solutions to the receptionist but all were rejected. We were told we could not get refunded because the owner who had final say was on vacation, then we were told the accounting department was closed for the day. It was essentially terrible service due to poor management. If you are going to have a single person doing the work, you need to give them some discretion to make decisions. We had the all inclusive package but it was very restrictive in times to consume and items to consume. Too many rules for me. It is either all inclusive or it isnt. Cannot comment on the food as I had none. We were not allowed to check out as we left before the official check out date. This is unheard of to me. No receipts issued, no proof probably to cover themselves and not provide any sort of refund. They kept telling us it is our choice to leave and it was but why can I not have an invoice as proof? We have yet to hear from them in any way but it is fine. That is all you need to know. A business's worth is shown in how it treats clients when there is an issue. The pools looked nice and the location was good. But if a hotel offers bad service and mediocre policies, you should avoid them.

Aneta Karlo

Great location ,nice modern rooms , lovely reception and cleaning staff, shame that restaurant staff and manager ruined all by being miserable not welcome you and rude, all waiters feel like they are working under the manager pressure . Food was ok but not the best sometimes was even cold , lack of entertainment but you are in Malia so you have to go out for it. Big minus for not having any all inclusive cocktails other than wine and beer ,raki(the board with cocktails advertised but not put any price so u think is in all inclusive option but they will charge you ), no soft juices only vender machine with sparkling drinks .

Rūta Padvelskytė

Not what you would expect a 4 star hotel to be like. First of all, the apartment felt like it was just refurbished as it had piles of construction dust in the corner. Walls were empty, old furniture, no bathroom shelves, no shower curtain, no power sockets by the bed. It also smelled like chlorine and bleach so we had to keep the windows open and there was no mosquito mesh. There was also no sound isolation whatsoever so if you’re a light sleeper, you’ll have trouble sleeping as some mornings hotel workers started construction work as early as 7am. There were also no “do not disturb” signs so if you didn’t want your room cleaned you had no choice. The good thing was that apartment was very spacious and had a private balcony with a nice view. Another thing worth mentioning was the dining area. The food wasn’t bad, but there were so many strange made-up rules that made us feel constantly tense. It felt more like an army than a holiday retreat. Also when half-board, you can’t get any drinks or even water with your dinner, only at breakfast. Not a huge loss tho, as all the drinks tasted like chlorine and the coffee was just terrible! However the worst thing was that you could feel and see how tense and stressed all the staff was. There was this one manager who was just walking around and watching everybody work, pointing to an empty dishes and bossing everyone around even though all the staff was working so hard and were so nice and friendly. We hated that our plates were taken away with the last bite, basically while we were still chewing our food but it felt like the staff was pressured to do so by the manager so we didn’t say anything. Overall it was okay for a price we paid as we got a cheap last-minute vacation and we didn’t spend much time in the hotel area anyway, but I would rather choose something different next time. Also, it’s a 4 star hotel, so keep in mind that you’ll have to pay additional 7€ tax per night that becomes a whole 49€ a week. Good things: beautiful surroundings, stunning plants, food variety, tasty ice-cream, friendly staff, good location, nice view, cute cats, quiet in the evening.

Daniel

We booked 1 week vacation here in september 2022 with half board. This is a hotel apartment and the hotel room was very nice, spacious and cleaned daily by staff who provide plenty of towels and do a good job overall. We had a mini fridge in our room and the aircon worked very well. We had a private pool with our room but they also had 2 adult pools plus a kids pool with slides all were great. Hotel was quiet on a night, no noise and well lit. Foods here is okay, standardised buffet but we ate out mostly anyways. All the staff here were friendly and accommodating. It is just a 5 - 10 mins walk to the beach and it's about 15mins to the bus station if wanting to travel to Heraklion and Aghios Nikolaos. There are many supermarkets, restaurants, bars/clubs on the main street, which are open until the early hours of the morning. We had a great time here and would recommend this place to anyone wanting to visit malia and be close to the beach and not far from the nightlife.

Lubomir Dzulo Mecar

***this is NOT 4star hotel*** **NO ECO - plastics everywhere (even there where are not needed)** Take your knife/plate with you from home! :( Seriously - this is really the situation we escalated to reception or other staff during few days and 2 times per day we are fighting for forks/knives/plates to be able to eat delicious food prepared by your restaurant. I’m really sorry about your employees which repeatedly don’t have any answer except “1minute”, which is mostly about 5-10 minutes are meet is getting cold. Did you tried to eat in the restaurant some time with other guest or are you getting the meal served in VIP area only? Let me say the truth, they are no one who is looking for cleanness & food in general in the restaurant. e.g. in spaghetti area floor are full of them and people are distributing spaghetti to whole restaurant. French fries - full restaurant is waiting for french fries, if you see permanent high demand (i see it after 2 days here), why not to put another place with them in other part of the restaurant to get enough for everyone. Beach Towels - we were in luck to get our 4, family travelling in company with us was not that lucky (no towels-sorry), did not get any. I tried to change my towels today. Again - no towels. I truly believe this hotel has a few employees which are kind, but in they deep soul are sad as hearing the complaints they can’t change is not easy. Definitely, I would ask my travel agency @FIFO about the compensation as this hotel is definitely not meet the 4* standard at all. We are missing a lot of quality marks, I want to point another one with missing any lifeguard near pools in your hotel. I believe in toboggan pool at least it’s like critical issue. Pool bar - during the day, they is only one bar providing the drinks. Barman is working alone in duty, managing the big cans of beers & food for snacks etc. This is just ridiculous. People are waiting in the cue… This is the ONLY place you can fulfill your paid all inclusive! Pool near the street is very nice, but the bar is like left in 90s with no service (only HOT nealco is self-serviced). It’s fully retro, waiting with the ceiling to fall down to someone. Nothing mentioned here is written about the one time experience, we came on Wednesday and it’s everyday repetitive issue which are killing our leisure. We traveled the world (last time in Malia on Crete in 2022) and NEVER saw the restaurant where missing equipment & services (repeatedly) happen!

Kamil Brozek

Unfortunatelly I was truilly dissapointed with hotel standard, and from 4 stars hotel I was expecting more. Room smelled with moisture and mold. I vented the room for 2 days, but its didn't helped. I made a complain at reception twice, but no one even came to see and check. Shower cabin was not able to close because doors where broken, so as a result bathrom was flooded all the time. They didn't replace towels on demand. They took the dirty ones, but didn't put a fresh ones. Towels itself where with awfull stains. If there are stains that won't go after wash, you should throw it away. So room standard was very poor. the rest of hotel was nice. Few small buildings with palms and grass between them. There is like 5 swimming pools,(2 outdoor, 1 outdoor for adults only, 1 indoor, 1 for kids with small slides, and 1 with big slides) so no problem to find a place. Food was tasty, but nothing very fancy. At bar all of drinks where in plastic cups. Be careful of check-in and check-out hours, they will not allow you to use all inclusive and infrastructure of hotel after check out, if you need to wait for your flight. Beach was nice, and quite close to hotel.

Dmitri Padalka

We are currently staying in this hotel. The rooms and food are not bad, the cleaning staff and kitchen work well. Unfortunately, the same cannot be said about the work of the reception desk. On June 11, we received a categorical demand from the reception staff to vacate the room, although the reservation was made before June 15. No argument was accepted. We were persistently offered to vacate the room, without accepting any arguments (a voucher with check-in dates, etc.). Only the senior manager of the hotel was able to reassure his subordinates and restore justice. He had to apologize for them, and the culprits pretended that nothing bad had happened. I was ashamed of their behavior, and sorry for the time and nerves. It is unlikely that we will come to this hotel in the future.

Alla Alla

It's a terrible hotel, everything is old, dirty, all with mold, terrible, the staff is constantly drunk, the rooms are very dirty, the towels, the linen was all dirty, the food is terrible. Doesn't match 4 stars

Nina Milovanovic

I want to preface this by saying that the hotel has huge potential for improvement, but more investment in the room amenities is a must! My family and I (three adults) booked our last minute trip to Crete for seven nights from Serbia. My first impression upon arriving at our room was not the best, as one of our shower doors was missing, so every time we showered, the whole bathroom floor got wet. While the room, in my experience, was relatively clean compared to other hotels we have stayed at, there is more to be expected from a hotel advertising itself as four stars - this includes room cleaning service, however it is a big hotel so this is somewhat understandable. The furniture in the rooms was dated, but in decent condition. my room (closest to the pool slides), had very poor Wi-Fi signal, which was a little inconvenient. On our fourth day at the hotel, a pipe under one of the sinks became loose and water started leaking in the bathroom. Unfortunately, even after we reported this, a technician did not show up to fix it (as promised by reception) until the next morning, so my dad had to sort this out himself, which was a letdown. On the positive side, the hotel’s selling point is definitely its all-inclusive pool and beach chair use, bar access and buffet access, as well as the entertainment nights organised multiple times during the week. The performers were all very entertaining, engaging and welcoming (my personal favourite was the belly dancing). I believe that the comments stating the pools to be dirty, and the food and drink to be horrible are exaggerating. The pools are cleaned every other day at midnight (unfortunately, the bad smell of cleaning products during the night is a result of this), and while quite simple, there are many food options available from the buffet, including fresh fruit and vegetables, as well as amazing desserts, particularly the baklava! The drinks from the bars were also decent. While the positives outweighed the negatives for us, I understand how certain inconveniences may make the stay less pleasant if staying at the hotel for a longer period (or travelling from a farther departure point).

Daniel Dušák

Rating: 4,6 stars from 5 We stayed at the resort for a week, we lived in the sun village. The distance from the resort is about 300m, from the beach about 500m. The location led through a small road. Location: Sun Village, perfect for a couple, we were away from the noise of the hotel. It has its own small pool. However, you won't find any bar or food here, you have to go to the hotel for it. Staff: He spoke both English and German, which I found adequate. We had no problem with the staff, I have to highlight the staff at the beach bar, very friendly and prompt. Food: The food menu was varied, the only thing I give negative points to was the lunches/dinners. By the end of the stay, all the food was more salty than needed. The bars by the pool or the beach also had a large selection of alcohol, which was not bad. Beach: It was groomed and nice, the sea was also nice and without garbage. Other: You can play mini golf, rent a car or play beach sports at the hotel. Room in sun village: cleaned every day and very nice room. There is no minibar and the hotel only gives you 2 waters on arrival, then you still have to buy them yourself / or take them from the bar

Robert Hogye

Perfect personell, very nice food and the hotel environment. Need to mention also the animators crew, superb care all the time. Malia is a lovely city, and during the night you have all the entertainemnt you can imagine.

Luca Ecari

We were in the new ‘bungalow’ side of the complex: really nice and in good standing. The park in the property is amazing and very well tended to. Services are not top notch (especially in terms of friendliness) though if everything works you will probably only meet the waiters at the restaurant. Location is nice, at walking distance from Malia, with a catch regarding the sea: there is a private beach, that is unfortunately very often plagued by myriads of algae due to winds, currents and conformation of the shore which is almost completely covered by rocks. Water is nice when winds and current die down, but it’s usually better a 100 m further from there, with less currents, algae and rocks.

Petra Hoffmannová

We were staying at the hotel last week of August with my husband,2 little kids and parents.Both families we had a nice pool view rooms. They looked quite newly renovated. Romms were clean every day. Not only rooms were nice and clean but also all hallways, bars and lobby. Gardeners were taking care of grass and trees every morning and everything looked nice. We also appreciate very good meals and wine. Water in pools was clean and warm. Sea is wonderful and at the end of August it was also nicely warm. What I (as a parent) consider as one of the biggest advantage of the hotel is that disco and other activities are situated side the hotel so there is any loud music which could disturb the sleep of kids. The hotel definitely deservs 4stars and we would go there again!

Denys Voronovych

The hotel was good, the room was nice, had everything we needed (safe, hair dryer, nice view), food was very good, drinks - not so much, for all inclusive beer was ok, wine felt watered down and all the soft drinks felt like they were made of syrup. Keep in mind that you would need to buy water for the room, but there were stores outside and a nice supermarket within 20 min walk distance so we didn't mind. The town outside has clubs, restaurants and car rentals, but not much in terms of sightseeing. The beach was nice however there were a few stones in the water so swimming shoes came in handy. The staff was very nice and friendly. Overall we had a great time.

Joris

Superior hotel, amazing staff. The rooms were clean and modern, the overall cleanliness of the hotel is very good. Lots of paces to hang out and relax with a cocktail. The staff will do anything to make your stay as relaxed as possible. The breakfast is good, the included buffet is OK. Will return sometime for sure!

Eva Goedemoed

My partner and I had an amazing stay at Sunset Boutique Hotel and Spa. From the moment we arrived, everything was perfect. The hotel is beautiful, with a peaceful atmosphere that made us feel relaxed right away. The staff were outstanding and went out of their way to make our stay special. One day, when all the pool beds were taken but hardly anyone was around, the staff kindly offered us the lounge beds usually reserved for rooms with private pools. This thoughtful gesture allowed us to enjoy a relaxing day by the pool, and we really appreciated it. Our room was clean and comfortable, and the spa was a great place to relax. Overall, our stay at Sunset Boutique Hotel and Spa was fantastic. The excellent service, lovely surroundings, and little extras made our visit unforgettable. We can't wait to come back!

T L

Pros : I do love the area, bus stop right outside the hotel to take you around Bali €5 euro return. There isn’t much option or choices around the area but it has its potential. The swimming pool is nice, limited space to be warned. The cocktails was 10/10, I really enjoyed it , also you can have Shisha. The view and the hotel is set lovely as you see the mountains 🏔️ etc The area is near the beach 4 min walk, bus ride take you mainly all the main beaches. The hotel is nice, as the area is a good location if you wish for a peaceful holiday trip. Cons: Reception : the lady in the morning she isn’t as friendly, as your facing customers , you will need to knowledge and approach your customer in the correct manner and also how you respond , it is basic knowledge to know these things, specially if your dealing with so many customers. Friendliness and going above and beyond is important. Specially if you’re running a 4 star business. Advice: I hope they will improve little things as the hotel is good location and could have room of improvements. Not a bad stay but little errors could be fix, which can be resolved easily. Thank you and good luck.

Neal Smith

We have stayed at this hotel many times and always find the staff helpful and friendly. The rooms are great with a lovely view of the mountains. A few minutes walk to one of the many nearby beaches makes it ideal. The bar is well set up with brilliant cocktails. Another superb holiday. Thanks 😊

Shauna DeHora

My friend and I stayed in the sunset hotel for 10days! We were overwhelmed with how beautiful the hotel itself was! Our swim up room was gorgeous and the staff were extremely helpful, friendly and welcoming! Stella the receptionist was so delightful we always had lovely chats with her throughout our stay! She made sure we were happy and had everything we needed any time we saw her! Alexandra who worked at the bar and restaurant was the most lovely girl! She also made the best cocktails I have ever had! We ended up going for drinks with her on our last night because we were going to miss her so much! The hotel, staff and location is amazing and we will definitely be back!