Castello Village Resort

Francisco Oliveira

I had a very disappointing experience at Castello Village Resort, and I feel it's important to share it with future guests. Here are the main issues I encountered during my stay: 1. For the first three days, the beds were made, but after that, the sheets were just left on top of the bed, and we had to make them ourselves. I've never seen this in any hotel, especially one rated as 4 stars. 2. The room door didn't feel secure. It wasn’t an exterior door, and there was a gap through which you could see inside the room. I didn’t feel comfortable leaving my valuables there. 3. The buffet was very basic and disappointing, especially in a country known for its great food. To make matters worse, the fruit served was canned. 4. The bathtub didn't seal properly, which caused water to flood the bathroom floor every time we used it. On top of that, the faucet kept leaking, making the situation even more unpleasant. 5. The hotel staff showed little interest in resolving issues. When we complained about the unmade beds, they said they would send someone, but no one ever came. 6. Drinks at dinner only arrived when we were almost done eating, which ruined the dining experience. 7. The rooms did not match the pictures on the website. The difference was significant, which makes me question how this hotel is rated 4 stars. In conclusion, I cannot recommend this hotel. The experience was far below what I expected, and it doesn't live up to its advertised rating.

Karen Stewart

Most staff were friendly, room was clean, good location. Only complaint was enquired at reception if we could keep our room on the next day as our flight was late evening and we would have to vacate our room at 11am, we were told by the lady at reception that the hotel was fully booked but we could use the shower at the pool and communal toilets, this did not appeal to us so we went on booking. com to book an alternative hotel for the day when to our astonishment Castello village resort were advertising rooms available. We booked a room and went back to reception to let the lady know rooms were available and no explanation or apology was given to us. We will not be back.

Chris Clark

Stayed two weeks here. The staff are great, the hotel is a bit shabby and needs some work doing to it, the main light didn't work in our bedroom. The food is good but can feel a bit repetitive, same as all inclusive hotels. In the whole we have had a great stay here and would recommend getting the sea view room.

erika basha

I went to this hotel with my mom a few years ago but i only have good things to say! The first positive thing was that me and my mom arrived very late (11pm) from the airport, and the hotel staff had made us a plate with food to eat, which was extremely nice. The position of the hotel is great, very close to the beach. The staff of the hotel was very friendly and available, they helped us with every request! The building was very beautiful and well organised, with beautiful pools and a spa. We had an amazing stay and we highly reccomend this hotel.

Deborah Barnett

The hotel was ok rooms cleaned daily. No issues with cats in the outside eating areas only ever one cat . Always on the floor never tables or chairs. Usual holiday resort only shops and bars locally. Only let down was the food in the restaurant was only just aired never hot . What makes this hotel is the staff they work such long hours but are always very pleasant. Michael the restaurant manger is a very caring man went to the reception and came back to me with mosquito plug in for me after I had shown him the bites . And he even came to reception to say goodbye on the day we were going home. Really relaxing hotel so would recommend and I would definitely visit again