Jéssica Brito
Extremely Disappointing Experience - Not Worth 4 Stars
I recently stayed at the Belvedere Imperial All Inclusive resort in Greece, and unfortunately, it was one of the worst experiences I have ever had at a hotel. The food was absolutely terrible—lacking flavor, texture, and presentation. The smell of old, stale food lingered throughout the hotel, especially near the pool, where the snack bar was serving greasy, unappetizing meals.
The safety and accessibility of the hotel were also major concerns. There was no sense of security around the property, and access to different parts of the hotel felt unsafe. Upon checkout, we wanted to store our luggage securely, only to discover that there was no real control over the storage room. Anyone could access it, as there were no surveillance cameras, and if you wanted to lock any valuables, you'd have to pay extra for tiny lockers that couldn’t even fit a small handbag.
The service in the restaurant was by far one of the worst I have ever experienced. If you wanted to sit on the terrace, you were responsible for setting your own table. After doing this repeatedly throughout my stay, on the last day, a waiter rudely snatched the utensils out of my hands, claiming I was "doing his job"—a job that, curiously, was never done on the previous days! Where was this efficiency when it was actually needed?
The rooms and common areas were poorly cleaned and in desperate need of renovation. Everything in the hotel felt old and worn out. Despite paying for an All-Inclusive experience, almost every extra activity and any traditional Greek products came with an additional charge.
To sum it up, this resort fails in every aspect: terrible food, poor service, lack of security, and outdated facilities. This was by far the worst resort I’ve ever stayed in, and it should not be considered a 4-star establishment. This review comes not only from my experience as a guest but also from my professional background in the hospitality industry.
Avoid this place if you can!!!
Visar Hajrullahu
Miserable Experience! DO NOT BOOK THIS HOTEL!
The hotel's description is completely misleading. They claim it's just 500 meters to the beach, but in reality, it's a whopping 4 kilometers away. The swimming pool was always packed, with no sunbeds or umbrellas available, leaving us to bake in the sun. The room was dirty and we found hair of the previous guests all over. The food was completely tasteless, and the staff were shockingly rude. When we voiced our concerns about the terrible conditions, we were sent to the manager, who turned out to be just as rude and utterly incompetent. This person had zero problem-solving abilities and offered no solutions whatsoever. To make matters worse, they made us pay for the towels—even though we had booked an "all-inclusive" package. In fact, despite the "all-inclusive" label, they made us pay for lots of other things as well. This place is ridiculously overpriced with absolutely zero quality. I would never, ever book this hotel again!
Samantha Jayne Hopkins
We have just arrived home from a wonderful holiday at the Belvedere. We have three teenagers and they all thoroughly enjoyed.
There are 3 big pools to choose from, but their favourite was the top pool with the jacuzzi.
There are also two snack bars open throughout the day with one offering fresh Gyros. These were a great hit with them all.
The only reason for the 4 star was the lack of room for clothes. The wardrobe space was really small and wouldn't have been big enough for my husband and I never mind the children too.
The rooms are pretty basic but we didn't mind, we were only in the rooms to shower and sleep.
The animals at the hotel were a big hit too, the donkeys, goats, chicken, ducks and turtles. We loved visiting them most days.
There is also a free shuttle bus by the hotel to take you to the star beach which also has a few water slides which we thoroughly enjoyed. It was €10 each for the full day. If you wanted the sunbeds at star beach these were at a fee.
The food is okay, pretty much what you expect for an all inclusive family holiday. Plenty to choose from and the grills are cooked fresh along with omelettes.
The staff were always lovely and friendly and always happy to help.
To keep 3 teenagers happy can be a challenge in itself but they were all happy and didn't want to come home.
Would definitely recommend visiting.
Gheorghe Judea (George)
I recently spent a fantastic vacation at the Royal & Imperial Belvedere Resort from September 20-27, 2024, and it exceeded all of my expectations. Although we arrived quite late (around midnight), the hotel had prepared a buffet for us, which was a wonderful surprise. It was so thoughtful to have food available even at such a late hour. Additionally, they provided transportation to our apartment, making the arrival smooth and hassle-free.
The cleanliness of the rooms was impeccable. Housekeeping came by daily, and fresh towels were always provided. The rooms were well-equipped with everything we needed for a comfortable stay.
As for the All-Inclusive experience, the food and drink options were available throughout the entire day, which was perfect for when we wanted a snack or a refreshing drink. One of the highlights was having two special dinners included in our package. The first was at Kafeneio, a traditional Greek restaurant, and the second was at Imperial Sakura Savor, where we enjoyed delicious Asian cuisine. Both experiences were exceptional!
Overall, the resort is a place you’ll want to return to. The staff, the facilities, the dining options—everything was top-notch. It truly went above and beyond our expectations. Highly recommended!
Mel Gahie
I enjoyed 10 days at this hotel in Crete and really appreciate the outstanding service provided by a young lady named Liwia. She is an excellent communicator and very happy to help at all time. She has valuable customer service skills which put us all as a family in a good mood every time we come to the bar. I visited all the bars and she consistently provided great service each time and at each bar.
Great asset she is for customers and I believe for the company as well. We would like to return next summer.
My Booking
