Elounda Residence

Aine Connellan

Had the best week here. A beautiful hotel in a fantastic location with a sea and mountain view. The food was delicious with plenty of choice and our 2 year old son loved playing in the pools. The restaurant staff are so friendly, the cleaners are amazing, our room was spotless every day and I loved the Jumbo club entertainment team, they were great fun! Thanks for having us, we hope to return again!

P C

Just returned from the Beautiful Island of Crete, having enjoyed the beautiful weather & the hospitality awarded by the locals to our Family, Grand Children & Us Oldies! We stayed in the Elounda Water Park Residence and this place certainly was the "glue" which pulled everything together we expected from the island and truly made the holiday the relaxing experience we hoped. Arriving in the dark, we were amazed at the Stunning views from our rooms in the morning - we never tired of that view. The rooms we were given were 1st rate, very clean & modern. Cleaned daily to the highest standards. All the staff of the Residence were very attentive & hard working making sure everything was to be the very best it could be. The pools, bars, restaurants, animation team were great. This place really did provide a personal, homely feel that is not generally evident in the large all-inclusive complexes. It was like you were part of their family. The town of Elounda was a wonderful place to spend time if you choose to wander out - lovely bars & eating places, beaches all you could want but not swamped with people - very chilled. Would We return to Elounda and the Elounda Water Park Residence ? - Try and stop us!!!!

Katalin Szabó

I don't usually listen to negative reviews and now it turns out that I'm doing it right. I read in some reviews that the entertainment team is very tuned in to the French, which we also experienced and I don't think it's good either. My son wanted to play in the water with the others several times and asked, but for some reason he was not invited. But fortunately, he didn't get bitter, so there was no problem and we didn't take the matter to heart. We had a fantastic week here. A wonderful view, great and varied food was really different every day, the staff was very kind. We really liked the lady in the shop (unfortunately, I don't know her name), she is always kind and smiling. My kids really enjoyed the slides and pools. We knew they had salt water in them, so we arrived prepared with goggles so it wasn't confusing. I was rather happy for that, because that way I didn't have to worry about normal water causing problems. Unfortunately, one of the slides injured my son's back, but after that he paid attention to only sliding on it while sitting down and it was no longer a problem. We were in room 118 and its location is really steep, but it was only difficult to get up the first two days, after that we walked up or took a taxi without any problems. Spinalonga is definitely not to be missed, even the children really enjoyed the historic place. Elounda cannot be called cheap, souvenirs and especially clothes are very expensive, but the restaurants are surprisingly cheap and cook excellently. Not sure if next year, but we will definitely come back here again with great pleasure.

darren roberts

I'll start with the positive the managers son was very accommodating and tried his best to help, but some of the reception staff were very dismissive. You would ask for something to be dealt with, and they would write it in a book and dismiss you by looking away. The food was average for all inclusive but found ourselves getting bored of similar food and eating out. The negative, we were put in a 1970s style holiday camp chalets with broken air conditioning, smelly bathroom, sockets hanging off wall and holes to back of other sockets. I was also unable to close the door to the balcony so any air conditioning was always going to fail. I complained and was shown another chalets in similar condition. I declined and was upgraded to a family room. This had 2 air conditioning unit but only 1 worked. I was promised it would be fixed. It wasn't until I call the tour company that this was repaired somewhat. The toilet had to be squeezed into due to the layout and a socket above the kitchen sink was hanging off the wall. The park is build on a hill side and has very steep walks to get to anything other than the top pool and dining area. The pools are salt water so if this is not your thing beware. The whole place is a bit run down but they are building new apartments which look very new. The bar doesn't open until 11 so I hope you don't get thirsty or you will need to buy drinks from the onsite shop. I could continue but please be aware this is not a hotel and 2/3 stars at very best. Would I recommend this place - NO and I'm easily pleased normally. Crete was beautiful outside and away from this hotel.

emma robinson

We stayed here with 11 of us in 3 family rooms, with a mix from ages 8 to 15. On paper this hotel could be brilliant but it’s lacking the extra touch. Some of the reception staff was unbelievably rude, we had to go numerous times to ask for our towels changing as the cleaners was very hit and miss, our beds was only changed once in the two weeks. When you told the receptionist they hadn’t been they had a shoulder shrug attitude about it, as if they were aware this was a problem! We had 3 family rooms but on arrival was put in two family and one twin, but after having to complaint and multiple trips to reception been asked to come back tomorrow this was sorted (this seemed to happen to lots of guests) the 3 rooms we had was all very nice in the new block. Our main problem with this hotel was the food, some of which was ok on a main not very good. The restaurants lacked care and presentation. The evening meal wasn’t set and was often sat around dirty tables. There was nothing that had a wow factor at all just all very average. The snack bar wasn’t horrendous but not great. Most of the chips/snack food was cold but they was stack the trays high and left it to go cold rather than filling little and often. One day I asked the staff member if the had and more chips because these was all flat cold she said yes they go cold fast, so went to get some and filled them on the cold chips 🤯. Lots of the staff were young summer jobs. And although polite they didn’t really seem to care. Two of the men and woman who worked in the day that worked on the top pool bar was really nice, had great hospitality! If the hotel was run by these it would be brilliant!! A older woman who worked on this bar was rude though, could be heard many times having run in with guests, I think she just had an abrupt manner. She gave me the wrong drink once when I said oh sorry I didn’t ask for that, she tutted and said go drink that come back for another. The all inclusive drinks were the worst I’ve had ever in a a 3*, the quality wasn’t great. Cocktails served in cheap tiny disposable cups. Unless you bought them. Glasses were like gold dust in this hotel. I understand that of your in a pool area it can’t be glass but if you bought the drinks they came in a nice beer or cocktail plastic cup but the all inclusive was terrible. Round the pool in the day not one cleans through the day round so you end up with lots of rubbish around. This hotel is n a quiet pretty town, it’s 15/20 min walk down to the town with children and a very steep walk back up so we got a taxi which wasn’t a problem. We ended up eating out lots and didn’t have a bad meal in the town was beautiful. The hotel is on a hill, so not underestimated how many steps and climbs there are. It’s not for the faint hearted! Pools are salt water so you need googles and don’t take white as it colours them. Entertainment was in French even if it had of been in English wasn’t great on a night. Highlights were the Greek night and BBQ night. There are plenty of facilities in this hotel, but the service, entertainment and food lacked.