Anna N.
Let me start with a things i really liked about this place: FOOD/DRINKS - really tasty, good selection, you can always find something for yourself. Bar staff will make your drinks strong! Just saying :) STAFF - it doesn't matter if it it reception, restaurant, bar or cleaning ladies - everyone are nice, helpful and want to make your stay they best it can be. It was really impressive. Hotel has nice pool but i think it's own "beach" and access to the sea is a selling point for me. Location is in the middle of nowhere BUT! it is close to bust stop and tiny town. It is also a good location to explore west and central part of the island. Renting a car is super easy so that if you plan to explore Crete a bit it is an excellent choice. There is also a super fun excursion from the hotel to the Kournas Lake - recommend! Now to the things i believe can be improved - this hotel is not 5* it is more like solid 3*. It needs a bit of renovations and upgrade. Don't get me wrong - it is super clean, there is a lot of flowers and herbs and upkeep is top notch but still interior is a bit dated and rooms need a new paint. In the evenings there is a super loud music playing every night, so if you have a room near bar/beach bar and you just want to rest after a day of exploring the island - you will need earplugs to sleep. Overall i really liked my stay there. It is a place i will recommend to my friends!
Lone Rider
I would like to share my honest review of the hotel. While there are some positive aspects, I must also address certain areas that need improvement.
[Positive aspects:]
1. The reception staff, both ladies and gentlemen, were exceptionally friendly and helpful. They went above and beyond to assist us whenever possible.
2. The cleaning ladies were very friendly and performed their duties diligently, ensuring that our room was spotless.
3. The hotel's garden was beautifully adorned with flowers and trees, creating a serene and picturesque environment.
4. The location of the hotel was quite convenient. It was situated in a central area, with easy access to various amenities and attractions.
5. The beach was suitable for swimming when the weather conditions were favourable.
[Areas for improvement:]
1. The breakfast options were rather limited and unremarkable.
2. There were often long queues for basic breakfast items such as coffee, eggs, and bread. This could be addressed by increasing the number of coffee machines and having additional chefs or cookers to prepare eggs.
3. While it is understandable that guests may have varying appetites, it was observed that some individuals consumed excessive amounts of breakfast, which could contribute to the delays in replenishing certain items..
We didn't have any food in a restaurant so i can't say anything about the food quality.
Swimming pool: The pool is a bit too cold. Since the water is constantly being filtered, it doesn't get warm enough to be truly enjoyable.
As a result, it's almost always empty.
Room: There's a 20 euro charge for using the safe in your room. This is the first time I've encountered this in any hotel.
If you need an iron, you'll have to get it from the reception and return it when you're done.
The rooms are not bad, but they are definitely overpriced considering the age of the building and the amenities they offer.
Do i go back??? With the price we paid for one week, definitely no. If i can get it cheaper, yes, i will go back because of the balcony and garden inside the hotel and nice beach ⛱️ 😎
Overall, I hope that my feedback is received constructively and that the hotel management will consider implementing improvements in the areas mentioned. Thank you for your attention to this matter
Sotiris Bak
We stayed at the hotel last week for 7 days and the whole experience was incredible!
Starting with the staff that was always smiling, kind and willing to serve, so that the services provided to be at their best.
Since we are a family with 2 small kids the only thing for sure is that the hotel is kids-friendly. With the pool for small children, the kid's parties and with the given access where required (for stroller, elevator).
The room was very clean, the hotel surroundings were both spotlessly clean and well-kept.
The food, with a very wide variety, including small surprises such as the barbecue night, satisfies every ages.
Last but not least, is the ease of movement for people with special needs (rooms, hotel's areas and also in the pool).
Fully recommended for summer 🏝️ 🌞 holidays
Nawal Alserafy
It was a great experience in Crete we loved everything there service and location are perfect, we booked one room sea view for 2 adults 1 kid and when we arrived it was full, so they gave us double room see view instead with 2 bathrooms (deluxe room) that’s very nice from them to fix the problem in that way! Thank you for the nice service and we will back again here next year 🥰
Sorin Lupu
The Hydramis Palace Hotel, although somewhat dated, has a charm that suggests old money, minus the musty smell. It seems to have been recently promoted to a 5-star rating, but in reality, it feels more like a 3.5-star hotel (depending on each country’s rating system).
The room was clean but had tiled floors. When the floors were mopped, streaks and a smell of dirty water were occasionally left behind. The bathroom had a constant damp and slightly moldy smell.
The food was good, albeit lacking in variety, a common issue with all-inclusive resorts. The entertainment program was limited, with no activities tailored for children during our stay. However, we did enjoy an evening of engaging Greek dancing and live Greek music. The wine served was decent.
The pool area was functional but showed signs of wear, such as rust stains at the base of the ladders and pieces of the edge drain coming loose.
The resort is beautifully landscaped with flowers, palm trees, and shrubs, enhancing its overall appeal. It offers several dining spots that are particularly picturesque and can provide a romantic setting for meals.
The hotel is quiet, catering mostly to retirees during our visit. It is not suitable for those seeking vibrant nightlife.
The staff was generally friendly, with some of the bar staff being notably sociable, although not all were as engaging.
Overall, with its beautiful scenery and serene atmosphere, the Hydramis Palace is an okay choice for those looking to relax in a picturesque setting.
My Booking
