Orlando

Christina Hall

This property met our needs for a family vacation to Orlando. It is close to SeaWorld Orlando and Discovery Cove, but only about 25 mins to parks like Universal Studios. The staff was very helpful in helping us book tickets to SeaWorld and the Activities Center helped with a unique need, as one of our souvenirs required a screwdriver. The team went above and beyond to assist us with this. The rooms were spacious and offered a great view of the area. During our stay, one of the elevators stopped working and left our building with only one elevator to accommodate many guests, including those that were there for an event. It was a one off but still a hiccup in the trip nonetheless. Overall, it was a nice hotel stay for our family.

Sarah Stewart

We arrived very weary after 24 hours of travel at 5am. The staff were so accommodating, helping us get into our rooms quickly and even loading us and our stuff on the golf cart to take us to our building. The rooms were lovely, very clean. The grounds are beautiful and very comfortable. Only wish the office/restaurant was in the middle of the buildings instead at the opposite end from our room! Loved the pools, hot tubs, pond. Heads up this is a timeshare community, so depending on how you book you may have to sit through a presentation. Probably worth it though.

Petisa Anglin

It was a typical resort. I've seen better. The pool in the back was nice. The front area where the entertainment was located was nice, but they only had bingo, which you had to buy boards for 12$, and an art room that was mostly for children. I didn't see a pool table or table tennis or any other activities to do. The printer wasn't working, and when I asked for assistance, I was told to send it to the concierge, and she would print it out. My friend saw a roach in the bathroom. It ran behind the mirror when she tried to kill it. I asked for clean towels and never got them. The balcony was nice. I love that it was screened in. But the view is not very good. Although I could see the pool from my window. A lot of the staff didn't speak English. I usually stay at Hiltons, and I'm a member of the Honors program and have never had a problem until I stayed art this one.

Courtney Kolkovich

Conveniently located near SeaWorld and Discovery Cove this resort offers several unique room options that easily accommodate larger groups. Our stay in a two bedroom suite was short but we are glad we explored this location. Room: 2 bedroom suite offers a master suite with connected bathroom and laundry area, second bedroom has 2 full size beds, desk area, and connect bath. Living room and kitchen area have dining table and are stocked with the essentials. Amenities of this location include 2 pools, hot tub, splash pad area, “kids club” and what appeared to be 2 dining choices. We did not eat on site but the areas seemed busy and like a crowd pleaser. There was also a nice shaded playground area. For the price and convenience of this location we will stay here again when we have plans in this area.

Brooke Tobben

This place was very nice and the pools are fun. I just want to send a note to all that will see this and hope it helps - they do not have pack n play sheets. Bring your own if you plan on using their pack n plays. I was a little nervous wrapping a flat sheet around the mattress as we do our very best to follow safe sleep guidelines. Everything else was great!

Felecia Neesam

Our stay was very nice. The staff were excellent and very accommodating. The location was so convenient. We came in from our cruise and had an extra day before our departing flight. My kids loved the pool and we spent out time leisurely hanging around the resort. We will definitely be back!

Donna Costa

Nice stay . Clean room with a comfortable bed ( we stayed on the 5 th floor to be closer to the pool ;) . We did our research so knew what to expect. Clean comfy, nothing fancy. Pool was really nice - note - it is not heated . A little cool but we had pretty hot weather so didn’t mind. We ate at Oasis pool side grill the 1 st night - chicken fingers and a chicken wrap ( they come with FF and my husband got a shot of tequila and a draft beer and I got a virgin margarita and the bill was $85 and change . They do add 18% gratuity ( however after visiting the Golden Corral ) and seeing people NOT tip at all , we understood why . The staff were all very friendly. We would definitely stay again .

angela perry

Love the proximity to Disney Springs! Staff was friendly and helpful. Gave my daughter a $10 game card to their little arcade which she appreciated. Pool was warm and the staff at the pool bar were great, food was as well. They also have shuttle service you can schedule to the parks AND this hotel qualifies for early entry to parks. My only complaint was the mattress being too firm for me but everyone has their preferences. Definitely recommend!

Rhonda Nunn

Hotel is nice. Kids loved the pool and the game room. Every thing you need is Right there.. Complementary shuttle is available to the parks which is great. Coffee shop in lobby is great . Hotel staff were extremely friendly and very helpful. Disney springs is in walking distance. Would highly recommend

Sabrina Morales

We have stayed at this Wyndham two times and each time it’s been great. Distance to all parks is close, easy drive. Also within walking distance (5 min ) to Disney Springs which is a great plus! We’ve stayed in both interior and exterior rooms and both are great. Clean rooms, grounds are kept good as well. Breakfast is also provided for an additional cost in the resort restaurant. Buffet and menu items. Both delicious and fresh. I certainly recommend this Wyndham if your visiting Orlando for the parks.

Randy Hall

Still can't believe with booked this hotel towards the end of Spring Break with minimal points. Super convenient to Disney Springs...easy walk. Great pool and outdoor space. Super friendly staff. Great food options that make a ton of sense with the kids eat free. Great happy hour specials. One of our best IHG experiences. Also, we booked this as the end to a cruise as flights were cheaper the next day. Highly highly recommend.

Zachary Patt

Disappointing Stay – Not What You’d Expect from a Holiday Inn I usually don’t write negative reviews, but this one needed to be shared. We stayed here expecting the typical comfort and consistency of the Holiday Inn brand, but unfortunately, this property fell way short. Let’s start with the $30 resort fee—what exactly is that for? The pool had no towels, the vending machines were nearly empty (one drink left, seriously), and there’s nothing else that remotely justifies a “resort” experience. Breakfast? $30 for a continental spread that would be free at a Motel 6. I’m talking basic, bare-minimum offerings. Save your money and hit a drive-thru. The bar stops taking food orders after 10, even though the sign in the elevator clearly says dining is available until 11. So after a long day at the Disney parks, when we were hungry and ready to relax, we were out of luck. Edit: pic if the sign. Dining options. Dining is food. Can include drinks, but by definition of dining, some sort of food is involved. Tried the grab-and-go option instead—just some dry sandwiches with no condiments. You’d think they could toss in a packet of mayo or mustard, but nope. Dry sandwich and regret. And when we wanted to wind down with a Disney movie? Nope. No Disney channel, and no smart TV either. In a hotel catering to theme park families, that’s just baffling. Overall, this hotel feels like a poor representation of the Holiday Inn brand. Between the misleading signs, the lackluster amenities, and the general feeling of being nickel-and-dimed, I’d recommend staying elsewhere.

C Patterson

Mom & daughter trip. Paid top dollar due to location. Common areas updated, beautiful pool area. Room was very dated but clean. Maybe I missed it, but you must pay an additional $25+tax parking fee at check in. Short, pretty walk to Disney Springs. Our room was directly in front of three elevators. I asked to be moved and the gentleman was very kind, courteous and changed our rooms. Would stay here again.

Hoza Chavis

The entire staff has set the industries highest standards! There was a conference held downstairs however we never felt impeded upon due to the organization of the events coordinator. The breakfast and food every morning is a high quality and has a diverse selection to accommodate all guests taste buds. Parking was readily available even with Disney’s tour, buses, transporting guests. We always had plenty of diamond elite member parking available. The only I guess negative feedback I could give was our air conditioned room water pipes would bang and make minimum noise from time to time. However, our room was extremely cleaned every day with fresh towels, and water replenished so that we never had to asked guest service for it anything.

Hazel Julieth

I had an amazing stay at Holiday Inn Lake Buena Vista! The hotel is clean, comfortable, and conveniently located near all the attractions. What really stood out, though, was the exceptional customer service. Luis at the front desk went above and beyond to make our stay perfect. He was friendly, professional, and genuinely cared about making sure we had everything we needed. It’s rare to find such dedicated staff these days. I highly recommend this hotel, and I’ll definitely be returning in the future. Thank you, Luis, for making our vacation even more special!

Michele McKenley

My room (17008) was clean, comfortable, and featured excellent air conditioning along with a great view! Although the bathroom could have benefitted from better lighting and the showerhead was somewhat outdated, the water was warm and had decent pressure. Todd provided outstanding bartending and food service at both the lobby bar and the pool grill restaurant. The staff who worked at the pool grill restaurant on April 4, 2025, around lunchtime were attentive and helpful. Lastly, the elevator operated smoothly and quickly!

Chantel Barger

Let me be clear I never write reviews but this hotel deserves to have an honest review so people can be warned. The location of the hotel is great and the tower rooms are good, especially the Disney view. However, that does not make up for the poor customer service, cold pools, and mistreatment of guests. With the daily resort fees plus daily parking fees you pay, it makes the value poor. When you arrive you get a "free gift", which is go to a desk where they provide high pressure sales tactics to get you to commit to view another Wyndham property while you are there to buy a timeshare. The elevators were always messy with spilled food and drink and often smelled of Marijuana, our floor also did at one point too. The pools are supposed to be heated; one is barely heated and the other is not, so no one used it and it and we couldn't swim in Florida, on vacation.. They ran out of towels at the pool often. At the poolside bar, gratuity is included in the bill but not all servers tell you that upfront so you might tip twice without knowing, and the food and drinks are not cheap. You pay a hefty daily resort fee but unless you take the "free bus" to a disney property you are paying for something you are not using. You also have to pay for daily parking and spaces are not guaranteed and can fill up fast.

Joe Knape

Exceeds Expectations--Perfect Location--Unmatched Service and Attention to Details--Resort for Every Age and Visitor. I was fortunate to stay at Wyndham Lake Buena Vista Disney Springs Resort Area for a business trip last week. I was greeted by an amazing front desk reception team that took great care and provided excellent service. Paula M., Emily, Willette, Danilo, and Yomaris could not have been more generous and kind with all of my requests. The lobby bar has a fantastic selection of great drinks and a happy hour. Then I walked to Disney springs. When people say this resort is close to Disney springs it is even closer. The next day I went to the pool bar which has at least 6 televisions and fantastic food and drinks. I recommend staying in the tower for the breathtaking views. Also when I checked out and couldn't find my sunglasses I was devastated. Went back to hotel and Gloria A. from housekeeping had located them and put them in a safe place which really made my trip. I was already so thrilled about my experience I felt like I had to share it and I will certainly go back. Keep up the great work at this resort.

KERRI PLETCHER

We had a great a stay. Our hotel was amazing the breakfast buffet was amazing every morning. Enough to fill us up all day. Bathrooms need updated. The water pressure in shower is not great, lighting in trh bathroom is not enough or bright enough, Beds are comfy. Very clean and the staff was wonderful. Loved that Disney springs was right next door.

Corina S.

Great location!! It's so close to Disney Springs. You can walk if you wanted to walk there. The room was clean. The hotel was quiet. The only thing that we had a little problem with was the toilet was a little difficult to flush. But other than that, it was a great overnight stay for my husband and I. I loved that we had control of our thermostat! We like the room COLD. The pool is very nice. They have an outdoor bar by the pool that serves drinks and food. We would definitely stay here again.

Tara Johnson

The staff are simply phenomenal. Everyone was super helpful, pleasant and kind. The room was OK but for being a Hilton, a bit disappointing. The pool area was great. I selected 4 stars for location because I didn't go to enjoy Disney. If you were there for that then it would probably be 5 stars. Again, the staff arre wonderful! The convention center could use better signage.

Brooke J

My family and I stayed at this hotel to visit one of the parks and Disney Springs. There is a free shuttle to the parks with early entry, which is a huge plus. The staff at the hotel was top-notch, and the waitress we had for our breakfast every morning was so sweet. We just wish the breakfast was included. As someone who is gluten-free, I'm appreciative of the food options. They had a whole section for gluten-free goodies in the little market and a designated toaster and bagels on a separate table during breakfast labeled "Gluten Free". I would definitely stay here again!

Gavin Mutter

The hotel is simply great. All the amenities you’d want, complete with beautiful pool and hot tub area. Located within a walk of Disney Springs with walking bridges to keep you from having to navigate vehicle traffic. Plenty of dining options. The staff at this property are second to none. In particular I’d like to mention the folks working what was a very busy bar/cocktail area, Jackie (she’s just the best), Adam, Jose and Caroline! What a great crew and they made the trip absolutely special.

Blake Ogden

The Hilton Buena Vista Palace has a decent location — within walking distance to Disney Springs, as the name implies. The views from the room were nice, and the pool itself was okay. Check-in was also fairly smooth. But honestly, that’s about where the positives end. Front desk staffing – Severely understaffed. The lobby was constantly packed with people checking in, which made it a hassle to get anything else done — like getting a new key. Service issues – After ordering delivery, I called down to request utensils, only to be told that it would be "faster" if I came down and got them myself. That’s not exactly the level of service I expect from a Hilton. Gym TV choice – The gym had Fox News on the TV. Without getting into it, it’s just an odd and divisive choice for a hotel. Pool cleanliness – The pool chairs didn’t look like they’d been cleaned in a long time. Worse, the water cooler by the pool had visible mold underneath it from standing water not being cleaned up (photo attached). Even the water I poured had floating specks of debris in it (photo). Room maintenance – The upkeep was terrible. Shower head coming loose from the wall (photo), hairs stuck to the ceiling (photo), and holes in the bedsheets (photo). That’s just basic cleaning and maintenance that clearly isn’t happening. Food credit issue – As a Hilton Diamond member, I apparently had a daily $15 food credit that no one told me about — frustrating since I went out for breakfast every day instead of using that benefit. Fish tacos surprise – The fish tacos from the pool bar were surprisingly good — probably the one highlight of the stay. All in all, it was a pretty disappointing experience. Between the lack of upkeep, poor service, and general lack of attention to detail, I really can’t recommend staying here.

Rick Carrube

It starts here. Every turn is going to cost you. Parking at a hotel you pay to stay is not included with the room. They comp water, I would say for every guest person day. It's super clean, staff is great. I would venture to say that parking is carried out by a vendor. My first encounter was with valet, and he was profiling all guests. The more expensive your car, the better the service.

anne

The hotel is a bit overpriced considering its location it’s quite far from the city and there aren’t many restaurants or shops nearby. Some basic amenities like a toothbrush, slippers, and a kettle were missing from the room, which would have made the stay more comfortable. On the positive side, the shuttle service to Disney World and the on-site Starbucks were very convenient. I’d also recommend adding some breakfast sandwiches to the menu for more variety.

Rebecca N.

After reading the reviews I was pleasantly surprised with the level of service that we received. The valet service was amazing and always had our car waiting for us when we called down to have it brought to the front. The housekeeping staff was very attentive when we needed extra towels and came everyday to clean and change towels. The view from the balcony was beautiful especially during the morning great place to sit and drink your morning coffee. I just wish they had a microwave to heat up our leftovers from our dinners. They do have a mini refrigerator, but not a microwave. I think the best part of our trip was the lifeguard, Mark, at the pirate ship pool. My kids and I were really the only ones at the pool that day and Mark started up a conversation with us and was laughing with my kids. He really was just the nicest person. Made sure my kids and I were being safe, but also being a nice guy and laughing with us having fun in the pool and on the slide. We had a great experience and will defiantly be staying here again.

Matthew Price

Amazing off park spot with pools and restaurants available across the entire property. Great grab and go options for an early attempt at rope drop - standing in line and eating a quick bite from the Wyndham worked awesome. Huge room for a family of four - 2 adults and 2 teenagers- came with two queens and two bunks. Plenty of room the spread out and relax after a long day at DHS (which is minutes away).

Dania Zapata

The 2-bedroom unit was clean, spacious, and beautifully decorated. The staff were incredibly friendly and went out of their way to ensure our comfort. The amenities, especially the lazy river and pool, were top-notch. I highly recommend Bonnet Creek for anyone looking for a relaxing and enjoyable stay. Can't wait to visit again!

Jason Cannon

Our stay at the Wyndham Grand Orlando Bonnet Creek resort was wonderful! All of the staff was incredible, from a very smooth check-in, to the service and food at Deep Blue (the signature blue crab grouper was delicious!), and of course the Blue Harmony spa, which was the highlight of the getaway. We enjoyed walks around the lake, and the view from the room was really cool to get to see EPCOT fireworks and sunsets. The huge pools are great too, especially for families with children. Highly recommend!

kristine hipol

Great Location & Outstanding Staff – A Few Updates Would Make It Perfect Our family had a wonderful stay at Hilton Buena Vista Palace Orlando! The location is unbeatable—just a short, easy walk to Disney Springs, which made getting to restaurants and shops super convenient without needing to drive. The service really stood out during our stay. The front desk was warm and welcoming, and when I unexpectedly got my period, they kindly provided tampons—such a thoughtful and timely gesture. Amanda at Citrus 28 was consistently kind and helpful, and another sweet staff member made our kids’ day with a big cookie. Little things like that made the experience feel really personal and special. The hotel has great amenities, especially the pool and lazy river area, which our family loved. Rooms were clean and comfortable, but we did notice a few areas that could use some updating. The air conditioning unit was quite large and a bit outdated—it tended to swing between being extremely cold or too warm if not constantly running. The bathroom, while functional, could use some polishing; the tissue holder was loose and kept falling apart, and some fixtures showed wear. Overall, it was still a lovely stay with standout service. With a few renovations, this hotel could easily be top-tier. We’d definitely come back and recommend it, especially for families looking to stay close to Disney Springs with amazing staff who go above and beyond.

Sabrina DeAvilla

We’re currently staying at the Hilton Lake Buena Vista Palace for a leisure trip to Disney and were really looking forward to the convenience of this hotel’s location near Disney Springs. While the location and the pool are definitely highlights, unfortunately, the rest of our experience has been frustrating. This evening we returned around 9:30 PM after a long day at the parks (a very typical return time for theme park guests), only to find that valet service had been shut down without any notice. No communication was given—not at check-in, not via the hotel’s text service, nothing. The hotel is hosting a large conventio, and it seemed like all the parking accommodations were made with that in mind, not for current leisure guests. Self-parking was the only option, which would’ve been fine, except all self-parking lots were completely full. We and several other guests ended up circling the lots repeatedly, trying to find a spot with tired kids in the car. Eventually, one guest ran inside to speak with someone, and only then were we given a sticker and directed to an overflow lot—which required driving off-site and around to access. And to top it off, we still had to pay $35 to park there, despite the inconvenience. On top of the parking mess, we returned to our room to find it hadn’t been serviced, even though we had requested housekeeping the day before through “Willow” the texting service. It’s a shame, because the pool is nice and the location is great—but the lack of communication, organization, and basic consideration for guests has really taken away from what should have been a relaxing, enjoyable stay.

Meridith Hutchinson

This is as my second stay since the beginning of the year. First time was for work which I didn’t explore as much of the hotel the first go round. This time I was bringing my husband and daughter. The lazy river was littered with beer cans and drinks from other patrons…when I mentioned something to a staff member they said they knew but did nothing about it. The bartenders were cursing at each other and the food options for by the pool were non existent, they weren’t doing pizza. The quick serve option downstairs is good for snacks and breakfast but not amazing for dinner. Rooms are run down, lack of attention to detail although the beds were comfy. Parking is pretty far from the main entrance. Great location as Disney Springs is a walk across the bridge. Place needs an overhaul badly. I won’t stay here again.

Ryan Smith

Hilton Orlando Buena Vista Palace Disney Springs Area is a lively, welcoming hotel conveniently located near Walt Disney World. When you enter, the lobby features a bar, and check-in was quick for me (thanks to my Diamond status), though I did notice a line for other guests—possibly due to peak check-in times. My room was comfortable—nothing overly luxurious, but perfect for a good night’s sleep. The balcony overlooking the Disney resort was a nice touch and made for a great view to wake up to. The room itself felt slightly larger than your average hotel room. The property has multiple pools, a lazy river, a few restaurants, a bar, and ample conference space—essentially everything you’d want under one roof. If you’re visiting Disney, this location is ideal. It’s close enough to easily reach the parks (there’s a shuttle if you’d rather not walk), and if you need a break from the hustle of the parks, the hotel amenities can keep you entertained. Overall, I’d recommend Hilton Orlando Buena Vista Palace Disney Springs Area for anyone seeking a comfortable, convenient stay near Disney.

Jackie Hart

Property had LOTS to do, besides that it is a walk across the street from Disney Springs. There is a pool, hot tub, & Lazy river. Lots of places to get in your daily steps both in the sun and shade. The walls are a little thin so if you are a light sleeper bring ear plugs. Was not our issue, just a heads up. They have a restaurant called Letterpress and the breakfast buffet was $30/ Person but they had a nice variety. We stayed on 21st facing Disney Springs it was great. Our friends were in the opposite building with the pool area between us. Bathrooms need some updating , but otherwise go get and use your Hilton Honors points here.

Vanessa Baldwin

Love the resort and the rooms. Staff were very friendly and helpful. I arrived at 9 in the morning and surprisingly my room was ready for check in which was great for my first day in the park. The only thing I didn’t like was the only transportation available to the parks were the buses. It would be nice if they could eventually get the skyline out that way. It would be far more convenient, less of a wait time and you wouldn’t be stuck standing on a bus.

Jason Shifferd

I wish the room had a microwave, but it was a nice room overall. We loved seeing the decor of Disney characters. Housekeeping left towel swans for us, which was a nice touch. We were able to watch Disney+ on the TV. Our pool was unfortunately under renovation. The "Hey Disney" Alexa AI didn't work great, but it was a neat feature. The cafeteria was pretty good. Area was quiet. Loved the outside decor of various Disney movie references.

Rocky k

Ms. Grace the front desk manager is terrible and I felt she don’t care about customers, her service and response was poor and need to be addressed. I visited Disney for my daughter birthday, they promised me a birthday amenities, so I reached at front desk and inquired about, first day they said everything is in place and will send the present to room. Nothing was done, second day again I went to front desk to ask for it, Mr. Daniel was nice and try to help me to set up with greeting card , ballon and character plush for the birthday, however I received only the card and a small ballon. I went in the evening to find out about plush they promised. The girl at front desk look at the note made by Daniel and said she will arrange to deliver to room and she even asked what character my daughter loves, I said Minnie . She said she will try to deliver the same day if possible if not next day morning , next day when I went , they called the front desk manager Grace, she is denying any documentation of promising ( I wonder how come the girl evening read the note and asked what character if nothing documented) , she seems doesn’t want to help at all. I explained the room is dirty and have spider web , she said ok will send house keeping to clean up which was not done until next day, I asked anything can be done if I paid as I want to celebrate my daughter birthday and need that character plush for her memory. She denied all request without any hesitation. I paid a lot for his resort , which I wish I stayed in other hotels near by and if I planned a nice gift to my daughter for her. I am also a manager, the response grace gave and she handled the situation is disaster and heart breaking for any family.. I bought so many toys and gifts from Disney parks , but I was asking for the things they promised, if first time I visited the front desk itself they denied all, at least I would have saved my time visits to front desk. I have videos of spider web in the room , unfortunately in the review we can only post photos, if the Disney wants I can send a video of the spider web in the room I stayed. Don’t waste your money especially if Disney have this kind of employees ( Grace) as managers who don’t care about customer feelings. Hope some action will be taken.

NGavush

This wasn’t our first time at Movies and won’t be our last. The rooms are a good value for the amenities and on property perks, and the ones we’ve stayed in were clean and in reasonable condition. This past visit we stayed in 1803 for 5 nights, a preferred location room. It was an easy walk to the bus stop/cafeteria. Our room was a little worn, the floor had some small gouges and the tub/shower was slow to drain and the flow control knob for the tub/shower was rather wobbly. But otherwise it was clean and in good condition. The bed was comfortable and we’re pretty fussy about that. The teens slept on the Murphy bed with no complaints. Housekeeping did a nice job sorting things out the two days we received services. The food court was easy to navigate and had offerings that satisfied all members of our group ages 15-47. We ate Mobile order pizzas poolside on our last night and it was a good experience, though we had to use one of the smaller pools due to the main one undergoing refurbishment.

Jenny Washington

These value resorts are amazing and worth every penny. You only sacrifice distance to the parks, but the rooms are clean with amazing Disney decor. The resort is safe, fun, and has everything you need. The bus transportation system is great but you'll walk further than all the other resorts, that's the biggest trade off but worth it by how much money you spend. Disney is expensive but these resorts make it more affordable.

Dr. Todd Britton

Comfort: 5* Value: 3* Location: 5* Service: 5* During a conference, I stayed here and also had interactions with the conference rooms. All spaces were light, airy, causal, yet well-appointed. Very helpful staff throughout. While on the pricier side, the rooms were very nice. The location was great. Right across the street from the convention center and within easy walking distance of many, many restaurants and entertainment venues.

D W

A wonderful stay! Came for a conference and was very happy with the hotel. The customer service was phenomenal. EVERY staff member we encountered was so helpful, kind and super friendly. I would return simply based on the staff! The restaurants were very good food wise and even room service was great. The common areas of the hotel were BEAUTIFUL and immaculately clean. The slightly less perfect area unfortunately, was our room. It was very clean. However, there was a lot of wear and tear on some of the surfaces, to include peeling paint on door frames. The lock on the door was loose, and the bolt didn't work. Otherwise we were very comfortable!

Amy&Grady Miller

We'll, it was an experience. If you're looking for a Hyatt that will provide a calm, serene setting, this will not be it. There was a dance competition being held in the hotel while we were there. Kids from elementary through high school running around, blaring music in the hotel from Bluetooth speakers, etc. I know that I'm getting old, but this wasn't an enjoyable experience, especially for the rates the Hyatt charges. The room was nice, though.

JS Review

Checkout - 2025-04-06 - 5 stars Checkin - 2025-04-02 Front desk Checkin and Checkout process was smooth. Sabrina is AWESOME! , she worked some computer magic to straighten out 3 reservations into a single one. Everybody was very attentive and helping direct us to getting us what we needed. We were in Tower 2 17th floor in a good size king room. Only two drawbacks on the room where the lighting in the bathroom was not as bright as we would have liked, and there was no microwave in the room. Otherwise everything was good.

Kristyn Daniel

We stayed here while my husband had a work conference. Everything was great. All the staff were so friendly, food was great, clean rooms and within walking distance of lots of shops/restaurants/entertainment etc.

Allison Redmond

We spent 3 nights here and used the bus to get to Magic Kingdom and EPCOT. We used the Minnie Van for one day to go to breakfast before Hollywood studios. The rooms are clean and nice. It was easy to request bed rails and extra towels. We called one time and used Hey Mickey another time. We had a pool right outside our room. We also utilized the bigger pool by the dig site. We got food from that area every night. The slide was nice at the big pool. The only downside I have is the room isn't very accommodating for younger kids. It would've been nice to have a stool available so my 2 year old can get herself on and off the toilet by herself and wash her hands by herself. A shower without a bath tub isn't always a good choice for little kids either. We made it work, but my kids like to take baths sometimes instead of showers. The location is pretty central to all the Disney parks so it was never a long wait. I would return but I'd also like to try out other Disney resorts next time also.

Sarah Lafleur

We have stayed at the Coronado over four times now. I do love this hotel, but do not enjoy some of the changes they have made. We have in the past stayed in the larger suites in the Tower and this was my first time staying in the king tower room only. Two main things, why is the AC lowest setting 68? This makes no sense. It is Florida and hot. I should be allowed to set this as low as I want. Giving only sheets on the bed does not help even when sweating buckets during the night. Second, the shower has an insane slope. Be careful when getting in, it is honestly ridiculous. There is no help for a female trying to shave in this shower without busting your butt. Even with all the wonderful memories I have at this hotel, this past stay would probably be the last. The AC did it for me.

K Martin

We recently stayed at this resort as part of a group for an event my daughter was participating in. Unfortunately, the experience was frustrating from the start. Because we booked through the group rate, upgrading our room wasn’t an option—something we weren’t made aware of beforehand. At first glance, the hotel appears beautiful and luxurious from the outside, but our excitement quickly faded when we realized our room was in the very last building at the back of the resort. This meant we had to haul our luggage nearly half a mile (I know because I mapped the distance) from the lobby to our room. While the walkways were well-maintained and smooth, making it easy for our luggage to glide, the sheer distance was exhausting. It’s also easy to get lost if you’re not staying in the tower, though the front desk does provide a map at check-in. To make matters worse, my daughter was wearing a knee brace due to a torn ligament, so walking that distance—especially after a long day at Disney—was far from ideal. Adding to the inconvenience, my daughter has a soy allergy, and only one restaurant at the resort listed its allergens in the Disney app. Unfortunately, she didn’t find anything appealing there, and the hotel does not offer room service. We decided to order food through Uber Eats to avoid trekking back and forth just to inquire about allergens. However, when the Uber driver arrived, he called to inform me that security wouldn’t let him into the resort to deliver our meal. He was only permitted to pull up to the tower near the lobby and wait. Thinking this had to be a mistake, I called the front desk to ask if he could at least leave the food there for me to pick up. The staff informed me that their policy does not allow them to accept hot food deliveries, meaning the driver would have to wait for me to walk all the way from my room—a half-mile away—to get the order. I explained that Uber charges waiting fees, and I was told by Taylor, a manager, that their recommendation was to cancel my order and find food on-site instead. I explained that canceling an Uber eats order would cause an additional charge for me, and again, that my daughter has a soy allergy and finding suitable food without clearly posted allergens is a challenge. I also voiced my frustration that the resort does not offer room service, which would have prevented this issue in the first place. Taylor remained firm on the policy and apologized, but I was baffled by how this was considered a security concern when I was calling directly from my hotel room, verifying my own order, and confirming that the driver was delivering food to me, a paying guest. Meanwhile, I noticed a glaring inconsistency in their so-called security: guests boarding the Coronado Springs buses at Disney parks are not required to show a room key before getting on, meaning anyone can take the bus and be dropped off inside the resort beyond the parking lot gates. So while Uber Eats drivers delivering a confirmed guest’s meal are denied entry, anyone can freely enter the resort via the bus system with zero verification. That alone proves that their security policies are full of holes. Overall, this experience was frustrating enough that we would never stay at this resort again. If another event we were attending were hosted here, we would skip the event entirely just to avoid staying at this hotel. While the exterior looks upscale, the policies, customer service, and amenities are more in line with a budget motel.

SHERRY BURNS

You can't turn AC past 68 or the heat comes on. Need more luggage carts. Long walk to rooms. Would be nice if they offered golf cart rides to your room, esp after a long day at parks . Room was very clean, beds were nice and soft, shower was amazing. Would be nice to have microwave in room. All staff were super nice

Amanda Vazquez

Coronado Springs is one of my FAVORITE Disney resorts to stay at! I stay on Disney property for all of my trips and I visit about 2-3 times per year. I have stayed at Coronado at least 4 times and it never ceases to amaze me! The staff are always so friendly and helpful, the food court has a variety of options with authentic Mexican restaurants on site, aesthetically BEAUTIFUL and peaceful. Three different pools to swim in designed for adults and family friendly. Their transportation system is quick and efficient. The rooms are ALWAYS clean, modern and filled with what we need whether we stay in the Gran Destino Towers or Casitas! I cannot recommend this place enough that is filled with so much MAGIC!! 🥰

Larry Carlson

We could not have been happier. The hotel is beautiful and peaceful. The pool is spectacular with so many amenity that you have no reason to head out to a water park. My 7 year old daughter will not stop talking about how much she loves this hotel. We enjoyed the fact that it’s dog friendly, it was nice to see people walking their dogs around the grounds. The proximity to Epcot and Hollywood Studios is spectacular. The restaurants in the hotel as well as those in the attached Beach Club are spectacular. This is our favorite Disney Resort.

Lawrence Pinto

The yacht club is a spectacularly gorgeous hotel, located right next to the south entrance of Epcot Center. With a Parkview room, you can have a great view of the Epcot fireworks show at night. The staff is extremely accommodating and friendly, the atmosphere is wonderful, and the food is magnificent. This is a deluxe Resort so it's going to be a little more expensive than one of the moderate hotels, but if you are looking to treat yourself this is one of the best places you can stay. It's also very centrally located and extremely convenient to take the Skyliner or the boats to get to either Epcot Hollywood studios or Disney springs. It's also walking distance from the boardwalk, which has some great shops and sights to see. It has several wonderful restaurants and is connected to its sister hotel, the Beach Blub, which is equally as nice. During the week and and lower attendance months it's a very relaxed and quiet environment all around the hotel, especially at night. It's definitely one of the best Disney Resorts I've stayed at so far, out of the three other ones I have tried.

John White

The resorts location is great. Close to Epcot and Hollywood Studios.. The rooms are okay. The beds are great, have lots of storage, and have nice bathrooms. They are noisy, though. You hear every noise. Talking in the hall goes right through the walls. There is no cafeteria for food, just a market. The lounge isn't that good either.

Roosevelt Brown

This was my first time at Disneys Yacht Club resort and it was amazing! It’s located across the river from the France pavilion at EPCOT. It was a 5 minute walk from the resort to EPCOT. Parking was very easy. I utilized the direct to door check in. Where I used my magic band+ to go straight to my room and unlock the door. The interior is amazing. It’s mostly all wood flooring with lots of aesthetically appealing nautical decorations. There are two amazing restaurants inside of the resort. There is a small market where you can purchase all of your basic essentials like tooth brushes and deodorant. There were clothes as well as Disney merch. The main pool was being refurbished when I visited so I can’t review that. Staff were accommodating and polite. My room was so clean and comfortable. The bed was amazing and the shower was hot and overhead. My room overlooked the main pool. I could see France from my room porch and I watched the fireworks as well. I highly recommend this resort.

J P

The club level room was lovely. The space was clean and the breakfast provided was ok. I did wish they would have basic scrambled eggs and bacon for the kids. The egg omelet with sauce on top is more for an adults taste. The decorations were also nice. Boats and nautical theme items were found throughout the hotel and a “captain” greeter was a friendly addition. The concierge services were also good. Will stay again!

justin marrus

The pros: 1. The location is great, easy walk to epcot, quick boat ride to hollywood studios and shuttles to magic kingdom. 2. The club level is superb and the service excellent. Its definitely serviceable for breakfast and dinner and snacks all day. 3. The ambience of the hotel is nice and feels like a beach club hotel. 4. The maid service is excellent, they definitely deserve a shoutout The negatives: 1. The hotel is far to expensive for what you get particularly when your being charged full price and the main pool attraction is shut down for construction 2. Its pretty noisy in the room with a constant high pitched ringing sound, and one evening guys were doing construction on the roof at 3 am which was absurd. To be fair management contacted us the next day and did make It right 3. While the staff is friendly they are generally completely reliant on the disney app, they are unable to extend any assistance to you outside of what you can do yourself on the app 4. The food is generally terrible and over priced. Club level food was decent, however, ale and compass was terrible and the cape may cafe was boderline OK.

Twila Adair

The Beach Club does not live up to Disney standards anymore. We have been visiting since the 1990s. My children have the fondest memories here. But, seriously it totally needs a major renovation. The toilets are leaking, it has been painted way too many times, and the wall paper is falling down. Seriously we need to do better. Last year we stayed at a different resort but as I said my children have the fondest memories here. I can honestly say I won’t stay here again. On another note the food was still good and housekeeping is great. Plus they are redoing the pool and it is a real draw just not enough for me!

Hollyn Streich

Love staying at this hotel. The pools close this time around but typically it is a very nice place to stay. I do have to say this is the first you're going to Disney. The staff has not been on point. Everyone was super nice but multiple times when I went places there were people just standing around talking to each other not being helpful having to wait for assistance things like that which is fine for a normal resort. Just not what I'm used to at Disney

Becky Birdsell

We are Vacatiion Club members and this was our first visit to Beach Club. The lodgings were very nice. We had a 2 bed, 2 bath unit with a full kitchen and balcony. The communal space was quite small with seating for meals a challenge. But, the rooms were well appointed and very clean. Amenities were good, and as is always true with Disney staff, the service was prompt and cordial. We could walk to EPCOT and Hollywood Studios which cut down travel time. Definitely would return to Beach Club.

J L

One of our favorite places to stay on site. Close to Epcot with a fabulous pool area. Only the villas have true mini frigs. Regular rooms have beverage coolers which won't keep dairy items cold enough. We used a foam cooler in our room for true perishables. Furniture in the rooms is a bit worn but beds super comfy. S Simply can't beat this location and the lovely smell of the lobby.

Tami Peak

Rooms Disney’s Wilderness Lodge features a mix of hotel rooms, Disney Vacation Club Villas, and Cabins, including both Boulder Ridge and Copper Creek. During our stay, we enjoyed a one-bedroom villa in the Boulder Ridge area of the resort. This villa provided us with a living room, dining area, kitchen, and in-room laundry facilities. We appreciated the intricate details of the Boulder Ridge lobby and loved that it is a quieter alternative to the busy main lobby. There are several room options available: a King room accommodates 2 guests, a standard room fits 4, deluxe studios can host 4-5, a one-bedroom sleeps 4, a two-bedroom and a cabin can hold 8, and a three-bedroom suite accommodates up to 12 guests. Service The staff at the resort are incredibly attentive and friendly. However, one downside is that specialty coffee can only be found outside the resort. Given that this is a deluxe resort offering various upscale amenities, I believe this is a missed opportunity. Location The resort is beautifully situated among the trees across Bay Lake from the Magic Kingdom. Guests can take either a bus or a boat to reach the Magic Kingdom, with bus service available to all other locations on the property. Being off the monorail route allows for a more tranquil experience, as fewer visitors not staying at the resort come through.

Brent Chantler

This may be my favorite hotel, ever! My family has stayed here twice and we loved it each time! The boat to and from the Magic Kingdom is so fun and a great way to get there. Busses take you to other locations and they are quick and easy to find. The Roaring Fork is a great mobile ordering spot on site and the main restaurant is so fun and the staff is hilarious! This site has an amazing pool and you can see some of the fireworks from Magic Kingdom from it! If you have never been to FL, stay here!

Amy

There's nothing not to love about the Wilderness Lodge. We stayed in the DVC (Disney Vacation Club) Boulder Ridge Villas for the first time and really appreciated how much quieter the building was compared to the main building. Of course, the Cast Members everywhere were as lovely and helpful as always. Everything was clean and smelled great. Requests for anything we needed were met quickly and graciously. The Lodge's proximity to the Magic Kingdom makes it special, but its look, style, and vibe set it apart from the other Magic Kingdom resorts.

Nicole Riopelle

We had a great week at the Wilderness Lodge. The room was spacious and clean. Housekeeping made sure we had everything we needed. The onsite restaurants had a nice offering and mobile pick up was super quick and handy. Great pool. Loved the water taxi to Magic Kingdom.

Eric Ferson

I enjoyed my first stay here. The staff is always friendly, as is the case with all the resorts. It's this consistency that I appreciate. Also, the parking spaces in their lot are a little more spacious in comparison to the value resorts. All in all, I enjoyed the overall cozy vibe and attempt to connect to nature with their theme. Would return!!

Sheereen McNair

We had an absolutely incredible stay at the Four Seasons Orlando! From start to finish, the service and experience exceeded all expectations. The housekeeping staff went above and beyond to make sure our room was spotless and well-stocked. The concierge and front desk were incredibly friendly, and the valet service was prompt and efficient. The bellmen were also very helpful, offering assistance with our luggage and ensuring everything went smoothly. The food was fantastic, with excellent quality and delicious options available throughout our stay. One of the highlights was the breakfast with Goofy and Friends – such a magical experience for the kids! They created memories that will last a lifetime. The resort's proximity to the parks was perfect, making it easy to get to the attractions. We were also able to rent a stroller through the concierge, which was a huge convenience. Our room was spacious, beautifully designed, and filled with thoughtful touches, like a mirror with a built-in TV – a perfect blend of luxury and functionality. We absolutely fell in love with this resort and can’t wait to return the next time we’re in Orlando. Highly recommend it to anyone looking for a top-notch stay!

Camilla Cameron

Overall a 10/10 stay, such a beautiful resort! My favorite is the lazy river! I could spend all day in there! The pool side service is stellar, I highly recommend the tuna and salmon poke bowl, it's big enough to share between 2 people. Ravellos has yummy freshly made in house pasta and pizza dishes. The service we received at Capa was truly unmatched. Shout out to Sam! She literally KILLED it. She's got such an amazing personality & she most definitely made our dining experience such an incredible one. She knew we were here for a girls trip & she really went all out for us. So Sam, thanks for making us feel so seen & so special! ❤️ from the rooms and service to the views and the experience I am so grateful I was able to visit property! It is great resort for a long weekend getaway with your significant other, a girls trip, or a family vacation. Oh and don't forget to watch the fireworks from Disney at 9pm on the hotel rooftop!

Max Avalos

Overall the trip and experience were wonderful, the staff was super attentive and sweet in all parts of the resort. Always smiling and asking how we are and it's little things like that, that improve the experience. My only issue was before arriving at the resort, we told them of a chocolate allergy (dietary restriction). However, in the amenity we received 3 days after arriving of the "arrival amenity", they served a standard cheese board with macaroons that had chocolate, luckily I asked in-room dining if the macaroons had chocolate and they confirmed, so there was no emergency, but the dietary restriction was not accounted for which I highly recommend being a lot more careful with. They did recover tho by apoligizing and offered a fresh fruit palatte.

Andrea DP

What an amazing hotel this is! We flew in for the week to take the kids to Disney. We were a little worried that it wouldn’t be kid friendly enough, but let me tell you, were we wrong. The lazy river, splash pad, water slides and character breakfast were such a hit for the kids! The staffs attention to detail, friendliness and promptness was unmatched. The two restaurants on property were phenomenal. The grounds were immaculate. Our only regret is that we had planned to switch to a different Disney resort for the second half of our stay. I can assure you, you will not find any hotel comparable to this resort. We will definitely be coming back!

Michelle Provan

Absolutely magical. I stayed here for a wedding at Golden Oak, and everything exceeded my expectations. The service was outstanding, and the adult pool provided a peaceful, relaxing retreat. The spa massages were incredible, offering the perfect way to unwind. The cleaning service was fantastic. The highlight of my stay was the overall experience—it's moments like these that make you truly appreciate the beautiful things life has to offer. I also had a great time at the lobby bar, where Adrian was an amazing server, and the burger there was the best I've ever had. This is a memory I will cherish forever.

Jeannette Astley-Jones

Room was clean but the decor was a little tired. Staff encountered across the whole hotel were friendly and helpful. The dining room staff were very attentive. I would suggest having breakfast included in your stay as there is a terrific variety of food and drinks available. Room was cleaned and replenished daily. The hotel is ideally situated for the Disney Parks - longest car journey to them was 19 minutes. Premium Outlets are close by for shoppers. Although a 3* hotel this is a good place to stay. It may not have a spa but it does have 2 pools and a couple of lakes with fountains.

Anna-Lena Mielke

We really enjoyed our stay at this hotel. While it may be a bit older, the unique motel character was something we really appreciated and gave our stay a special atmosphere. 😊 Despite its age, everything was very clean, the beds were made daily, and towels were replaced. The free parking and the well-maintained pool with free towels were also big pluses. 🏊‍♂️🚗 When we requested a room change due to the noise from the highway on one side, it was no problem at all, and we were quickly moved to a quieter room. 🛏️ Overall, we were very satisfied and highly recommend this hotel. Thanks for the great stay! 🌟

Anders Højlund

After visiting Rosen Inn for the 8’th time in 3 years as a group leader for motorcycle tours in the US - I have to give the hotel a 5***** recommendation. It’s like a small village. Buildings, parking, the extremely well maintained garden all blend in and leaves behind a feeling of a kind and very safe place to stay. Rooms are nice and easily accessible. This time I have a room with wooden floor. A good investment instead of carpets. The restaurant however is a chapter of its own. I have only experience with the morning buffet. The team I meet there are more or less becoming “kind of family“. They create a very special and positive atmosphere. All including Jill with her many years in the restaurant, Patty with whom I share the interest of bikes, and of course Tanya with her smile and positivity. But also “the new guy” - forgot his name. (Black haired). And with Jennifer behind the buffet you can be sure that the food is handled correctly- with a big smile. Maritza (?) from Puerto Rico gives all the right answers whenever I have a question. All of these people create the ambience that’s unbeatable for your competitors. We will never consider changing to another hotel as long as you continue in the same path as now. Best wishes Anders, Road Captain Harleys Denmark

Ben S

Did a couple night stay and it was a decent stay. It seems to be an older hotel that has been revamped. The rooms and furniture were in decent shape with lots of space to hang clothing. The mini fridge and microwave were great to have and worked just fine. I didnt venture the grounds so I'm not sure the condition of the other amenities. This place is in a great location to Disney springs and some good spots for eats nearby. While we enjoyed our stay it could have been better. The shower never really got hot and that might have been due to the fact the handle was loose and once it got past the 11 position it would drop down to about 8 on its own. The second night the TV signal went out around midnight and didnt come back for at least 20-30 minutes. I gave up and turned it off so I'm not sure when it was restored. They're pet friendly but i didnt see any receptacles for pet waste. I end up having to use ice bags to scoop up my dogs poop as there were no bags offered to guests. If you're collecting money for pets to stay it would be nice to provide some convenience for the cost. **Edit** Star deductions due to cleanliness of room. Our daughter was running around the room and laid down on the carpet once or twice as she's only a year and a half. She developed a fungal rash on her face and body after our stay.

Kent Scribner

It's not the newest resort in the neighborhood but it's very nice. The prices are very good. Our room was very nice. Great mattress and linens. The resort is definitely kid friendly. The breakfast buffet is a bit higher priced than I would expect. Think of all the hotel breakfast you have ever. They have about everything on the line or in the room. The coffee is very good. Over all a great experience. I would recommend the hotel and stay again.

Audrey Pryor

This hotel is at the perfect location. Walking distance for restaurants and activities for kids. The bed and pillows was amazingly comfortable and clean. The housekeepers was very sweet as well. The AC, it actually felt like an Igloo, which is 5 stars in my book with the Florida heat. The security is amazing as well, your car will be safe at night, they have constant patrolling around the property. The only CON about the room is that the water pressure in the shower wasn’t as strong as I prefer however it still felt good. And the light fixture by the bed, wouldn’t stay on, it must be a shortage in that lamp. I would absolutely stay at this hotel again.

B G

My husband and I stayed here for a few nights and we highly recommended! We got the room for a pretty decent price for the area it’s in. The bed was very comfortable! They had a microwave and mini fridge in the room. A full length mirror and place to hang some clothes. The bathroom set up was nice, with the option to close pocket doors if people are still sleeping while you’re getting ready. Everything was clean, from the room itself to the bedsheets, the bathroom, the microwave, the mini fridge. It was a little noisy outside of our room with what we assume were children running along the balcony and screaming around 9:30pm. Also, there is plenty of parking usually but this time when we visited there were around 30-40 buses taking up most of the parking spaces so we had to keep circling the lot to find a place to park and several people just ended up parking all around/in-between them because there was no where else to go! The room is within walking distance of plenty of restaurants which is very nice.

Rose Winkle

Great customer service, rooms were clean , with comfortable beds. Love the affordable price. The pools were heated and always had clean towels available. They have free transportation to Disney and Universal Studios, which made our universal studio travel trips easier every morning. My family enjoyed the stay. We will be staying here again.

Nancy Flach

From the moment we arrived we were treated so good. Thank you for making our weekend amazing. The receptionist made us feel welcomed from our first moment. Our room was bottom floor poolside. Room cleaned and beds made everyday. ❤️ We will definitely stay here again. Thank you to everyone including security guards who were always around in case you needed help. Everyone here made this a good weekend.

Andrew Faber

We had a marvelous time in Orlando, and our experience started with the wonderful hospitality of the Rosen Inn at Pointe Orlando. This is truly an oasis in the middle of the concrete jungle! - The grounds are beautifully maintained, and all 3 pools are clean and well-appointed, with towels for use. Each pool has a little different flavor. - Other guests were polite and not overly loud in our opinion. There are multiple room blocks, so things can probably vary based on your neighbors, but the only "sounds" we heard were kids enjoying themselves in the pool during the day, which was of course no issue. - The coffee shop/gift shop/ice cream parlor is a great touch, and their drinks are absolutely on point! We didn't avail ourselves, but loved that other had the option to purchase a bailey's shot, etc to go along with their coffee or dessert. - Lite Bite was not open 24 hours, but did keep good hours and had a VERY large selection of sundry items, snacks, etc, and was thoughtfully curated with some premium products, as well. - Our room had everything we needed, was fresh and clean, and was more than comfortable enough for our stay. We enjoyed the comfy beds and the good water pressure, as well as the full wardrobe storage with full-length mirror. The armchair in our room was a bit tired, and a small breakfast table other than the desk would have been nice, but we used both and were not inconvenienced. - Staff at the front desk, cleaning crew, Universal desk, and throughout the resort were courteous, helpful, and polite. We had a few one-off asks and they were handled immediately. Overall, we loved this place and will return when we next visit Orlando. Their complimentary shuttle was punctual, clean, and friendly as well. Thanks for a great trip!

Deborah Redfern

I stayed here recently for a business trip and was very pleased with the welcoming staff and amenities. They are still completing renovations, so there were a few minor inconveniences but overall I can tell this is going to be a very elegant once completed. The concierge was very helpful with recommendations for meals at the restaurant and even set up a cab service for me on the day I left. The food at the restaurant was delicious. The burger was better than most I've ever had but the chicken brick was amazing, with sauteed spinach and perfect roasted potatoes. I will definitely recommend this a a family friendly, comfortable hotel!

Kaylin Morrell

The staff is very nice. As you can read there’s a lot of construction. My door could not deadbolt as it wasn’t cut out to be able to do so. There was tape on my unfinished door. Bar wasn’t open till the second night and all though the staff was very friendly they didn’t know how to make very many basic drinks. The pool was closed. My entire hallway has dust and debris from the on going construction. I was woken up at early hours to my room making loud vibrating noises which lasted all day. The “restaurant” is a very short menu. Just a lot of noise and no amenities that they have listed on their site. Everyone else I spoke to that was staying there also weren’t really please. But all I can say is the staff is very nice and are trying their best with what the company has left them with.

Brittney Powell

Stayed here for a work trip. Loved the hospitality! The hotel has a very cool lounge/bar area- perfect for gathering. The room was clean and bed was super comfy! The location was perfect too- only 5 min Uber to lots of restaurants and entertainment. Highly recommend staying here!

Brian Martin

I’ve been staying here for three consecutive weeks and I don’t know how this business hasn’t been alerted to the BBB for heinous false advertising yet. As of 1/16/24 - any pictures of their completed lounge, restaurant, gym, and entire pool courtyard area are false. Neither their own direct site nor 3rd party sites give warning of their construction and lack of amenities. Even in person or during check-in they are not transparent about anything whatsoever. The one and only note I was given was during check in regarding possible construction noise between 8am-6pm. Honestly - if that was the ONLY issue, coupled with my discounted rate at the time (which they no longer offer), I wouldn’t even have much issue at all. The noise was rarely bad. However, I’m giving this one star because you quite literally have less amenities than any 2 star hotel and they are charging for luxury. NO coffee maker, no microwave, the mini fridge is as mini as possible. No lobby coffee. The pool has never been heated my whole stay so there’s no pool as advertised. Today the hot tub doesn’t work which was the one and only saving grace here. They randomly cut off AC for hours throughout the stay - including a 24hr period where it didn’t work at all. Two times I had to follow up a 2nd time for toiletries. No ice machines worked my entire stay - you have to ask the restaurant staff and only during business hours - they won’t tell you about this either. I’ve had to explain it to several guests after seeing them run from floor to floor. They didn’t charge for parking my first week, then my next two weeks a different staff member said they should’ve charged me but can give a discount for extended stay - never said what that would actually be. Given the fact it’s not gated with no security and zero of the advertised amenities - they should charge to park at all, much less $24 a night. We’ve had homeless solicit us on the outdoor lobby benches because it’s wide open. If they gave fair warning about what you’re NOT getting for your money and charged 1 star prices it would be one thing. But then again - at least a 1 star would offer the basic amenities you’d expect from any hotel. And they do NOT even attempt to make up for any of this AT ALL.

Brian Walton

As a Marriott elite member, I’ve been staying with Marriott for over ten years. Whoever is in charge of this place really knows their stuff! Katie at the lobby bar was super thoughtful and brought our Togo food for our 1 year old in separate boxes. She really made our evening enjoyable. The housekeeping staff works hard all day making sure the place is top notch. Everyone was super friendly. Thank you! We’ll be back!

Jennifer Will

We had a great stay! The room was spacious and had everything we needed (and more!) Each room comes with a full sized fridge, cooktop, toaster, microwave, pots, pans, utensils, plates, bowls, cups and cutlery. The front desk staff were always pleasant and check in was quick and easy. Breakfast was delicious and there were always plenty of options and things were replenished frequently. The pool and hot tub were well maintained and a good temperature. The hotel offered free washers and dryers which was nice. You do have to supply your own laundry detergent though. Overall a great place to stay!

Deborah GATTA

Would have given 5 stars if all the elevators were operational. The breakfast buffet was good. The egg omelet would have been better if the cheese was cheddar (and not what seemed like Velveta), but the waffles were great (and they had 3 machines, so the wait wasn't as long as usual and they could be eaten hot 😍). And the waffle toppings were an unexpectedly wonderful touch. (Wish I thought to mix the blueberry or cherry compote into the plain yogurt.) The pool looked very inviting. Check in and out was fast. Overall a good value, especially if you were staying for a few days or more and could make use of the kitchen.

Nury Criollo

Perfectly located. Near parks and free shuttle to Disney if needed. Family friendly. Breakfast was fine for continental. If the place could built a small kids park the hotel would be perfect.

Douglas sexton

Pros: location and customer service. Pleasant woman who checked us in, very friendly and professional. Cons: As a dedicated platinum IHG member this is probably the second most disgusting property I’ve stayed at. The room is completely outdated, with a severe musty odor. Sticky worn out carpeting. Sticky laminate floorings. Stained furniture. Pillows that were stained a fraying. It was more comfortable for my kids to sleep on the floor than the paper thin pull out couch mattress that was stained and the frame protruding through. Bathroom wasn’t provided with toilet paper. Cracked and molded caulking in the bathroom, with stained shower. The caulking has definitely been applied multiple times layer upon layer, and not properly fixed. AC unit that blew out musty air like the filters haven’t been changed in years. Broken microwave. No utensils in the drawer. The online photos DO NOT portray the presence of the rooms at all. This hotel needs a complete overhaul!!!

latrice williams

For everything that I had a concern about, there was a quick response to resolve it. Other things that there were no resolutions for would be the inability to get into the popular hot tub and the movie room that didn't exist anymore. The breakfast was my highlight and it was amazing. Customer service was top notch. Thank you all for a great stay

Donna Masci

We absolutely loved Dockside Inn Resort! The room was clean and spacious. It had everything we needed. The pools were huge and they had a nice sand and spray ground area for the kids. Our absolute favorite thing about the resort was their food court! They had so many different food choices and the prices were reasonable. We also loved the refillable soda cups. We will definitely be back!

Melanie Pietrs Aggen

Dockside exceeded my expectations! It is a beautiful hotel! Everything was super clean and the staff was friendly and helpful. The shuttle to City Walk is super convenient and comes frequently both to and from the park, we never had to wait for a bus. The only negatives for me are that I wish there was a microwave in the standard rooms, not a huge deal, but would be convenient, and the walls were pretty thin, and unfortunately our neighbors were LOUD until the wee hours! My kid was able to sleep through it though! That being said, I would definitely stay here again, and want to start planning my next vacation!!

Morgyn McAllister

We have stayed at this hotel previously around the same time and enjoyed our stay. However, this time the hotel was less than enjoyable. We left our do not disturb sign off our door 2 different days and the room received no cleaning our whole stay. When we called for fresh sheets and towels, it was delivered to us in a plastic garbage bag to put on ourselves. If you use the elevators during the time that the housekeeping starts, most of them will rush in front of you to get on the elevator first and will NOT press the button for your floor. We were overcharged several times at the dinning area. The dinning area prices are absolutely outrageous…as much as $6 for some bottled nonalcoholic drinks. We payed less in the parks. We also did the room service pizza one night and one of the pizzas were not even cooked all the way through. I understand that the guests are out of the staff control, but we had several extremely rude interactions with other guests, not to mention a neighbor that was incredibly obnoxious and inappropriate, we could hear ever word through the wall. Despite all of this, the beds and pillows were our biggest complaint. They were extremely uncomfortable

Julia Feng

beautiful modern resort with great amentities. Super clean and friendly staff! Awesome to have an on site Starbucks! 5-10 min free shuttle bus to universal with low wait time. Super convenient dining with grab and go and beverage bar, self service microwave, and coffee refills. Plenty of dining seats to accommodate morning rush and a bar with tvs to relax for a drink.

Tanairi Vinales-Hernandez

For a family of five traveling on a budget, this hotel was perfect. It did not feel like a budget hotel. The service was great and there were a lot of dining options. Having Starbucks in the lobby was a plus. The kids loved the pool and we enjoyed our drinks by the pool side.

Ashlee E.

Great location, as it’s nearby to Universal Studios and near some restaurants. Very great for conferences as well. The pool was big and loved that there was a splash pad for the kids and hot tub. Also very convenient that they have a starbucks and breakfast buffet and pizza & burger place right in the hotel! The rooms are a bit out dated, but really spacious. Hotel staff were all very friendly and welcoming— from the front desk folks, housekeeper, valet and even just any worker i walked by! The only thing that sucked was the $33 per day parking, but i get it the parking was very secure. Would definitely come back here in the future!

Deionna Hill

Great location with okay amenities. Very close to universal with complementary shuttle and easy access to highways. The service is impeccable. Hotel staff are kind, accommodating, and very joyful. Price for two nights was reasonable. Unfortunately, the rooms are dated and not very clean. Our second and last night, the room reeked of cigarette smell even though it’s a non smoking hotel. I let the staff know and they were happy to help. I’d stay here again for the staff alone.

Cy L

Friendly staff and easy check-in. Interestingly short business hours for Starbucks, pizza and stores inside the hotel but Pool and hot tub hours were great. Highlight: warm chocolate chip cookies! Walking distance to Universal studio/Citywalk. We had to call hotel to dispute the additional TV service charge(?) $30+ that we certainly didn't use. Overall, excellent location to a major theme park/resort in the world. Unfortunately, the rooms and buildings are seriously dated/(not so clean) and not well kept, which did not bring the best experience and values for us.

r s

Me and my boyfriend came here for vacation and we had an amazing time! We were here for 4 nights . We loved this hotel we got here few hours early and they held our stuff for us while we went to some stores till check in. They gave us free cookies they’re so good. Hotel room was really nice and clean. They have a fire pit outside and we sat next to it like every night. Jacuzzi is really big and nice too! Definitely recommend this hotel.Customer service is amazing everyone is super welcoming and sweet. Especially the girls working at the front desk.

Giovanna

Do NOT recommend this hotel, at least through Expedia.. says you don’t pay until arrival yet when you reserve the room it indeed does charge your card the full amount and you’ll also have to pay an additional $33 a night to park. You can’t cancel either unless you want $0 refund even though the website states “Full refund if you cancel your reservation before May 12th”.

Chris Martin

Fantastic hotel option for those needing a small suite for family. Reasonably affordable and only a short shuttle ride to the parks. The room is “basic” but comfortable. The onsite cafe food was surprisingly tasty and had a good variety. They do their best to accommodate any allergy concerns. The only issue we had was lack of hot water in shower but I’m hoping that will be resolved.

pearl G

The hotel is very new and very clean. It’s close to Universal Resort—less than a ten-minute drive. The shuttle was always waiting whenever we arrived at the stop, which was super convenient. The staff are friendly. We met Robbie at the gift shop, and she was very kind to our daughter. Our daughter still misses her! The swimming pool is very good for kids. My daughter loves it. I took one star off because on a couple of nights, we could hear the guests upstairs talking around 11 p.m. The soundproofing could definitely be better.

Borat Sagedieve

The staff were very kind, clean rooms and felt modern. The buses run every 15 minutes from 7am-12am and if you don’t take the bus, it’s still a very quick 5 minute drive. The buses take you to security so it cuts down time. The food was AMAZING! The gym had a lot of equipment and the arcade was cool! They have a store inside which sells not only universal merchandise but they also have travel amenities such as Tylenol, toothbrushes, etc. The only MINOR drawback I would say is the parking garage depending on where your room is. We were in tower two at the furthest point from the entrance, which is right next to the parking garage. It would be nice if there was an elevator on the opposite end of the parking garage and a door to take you to the end furthest from the lobby of tower 2 to make the walk easier. However, I may have just missed a door somewhere but I didn’t see an elevator on the far side of the parking garage, OTHER THAN, the one closest to the lobby side of the garage. However, that is a MINOR drawback and doesn’t affect the experience much at all. Overall! Very nice and WAY quieter and less busy than dockside inn.

Victoria Wheeler

This is a great hotel for families! I stayed her last week and enjoyed it. The staff is amazing, particularly Garrett at the pool bar and the Starbucks workers. The pool is nice, the hotel is clean and the location with the bus services is extremely convenient to go to the parks. The only reason why I didn’t give it 5 stars is because of the noise. You can hear people In the hallways, flush their toilet and their alarm go off in the room next to us which I have never experienced before at a hotel. Other than the noise I would definitely recommend this hotel.

Juanita Lopez

I landed in Orlando April 1st at around 11 am. Long story short, I thought my reservation was at Surfside, but turns out I had my reservation at Dockside…. ANYWAYS, I go to Surfside and went to the front desk and asked if I could just chill and relax at the resort while I wait for my sister in law to check us in (it was booked under her name and this was before I knew I was at the wrong resort 😂). Front desk was super cool about it!! They said we could leave our bags at luggage check, and they even offered us a temporary key card if we wanted to use the gym to freshen up or to change into our bathing suits in case we wanted to use the pool!!!! We walked around, checked out the pool, went to the pool bar and had a couple drinks. Our bartender, Garrett (I really hope I’m spelling it right) was AMAZING!!! He has such a wonderful personality and is very welcoming! We spent a good amount of time getting to know each other and sharing stories about almost everything! He really was such a sweet guy! After about an hour or so, we decided to go grab a bite at the food court. We ordered a pizza and some chicken tenders. Once we got our grub on, my sister in law calls us and asks where we are. We said “we’re at the resort in the food court!” She goes “….where? I’m right here…” and that’s when we found out we were hanging out at the wrong resort 🤦‍♀️😂 but I do want to thank the entire staff for being so awesome and welcoming!!! We had the complete opposite experience at Dockside, so I’m hoping to stay at Surfside for our next stay in Orlando!!! ☺️

Anthony Clark

Our room was on the 6th floor. Got off the elevator to the overwhelming smell of smoke and stale air that got stronger as we walked the hallway. Got to the room, which was spacious, two adults and three kids 12 to 14yrs. Got settled in the room and realized there were no vertical blinds on the sliding glass door, which faces the adjacent building. Looking across, we could see all other rooms had blinds. Called the desk and the person we spoke with asked are we just reporting that they were missing!! Were told maintenance would be notified, never saw them. Ended up hanging a sheet to cover the door so no one could look in, as the kids were in the living room area. The fitted sheets in the master bedroom did not fit the bed. Called for additional towels, were told they aren't complementary and were an additional charge. The location of the hotel was ideal, not in the busiest part of the area. Other than the few issues we made it work and had a decent trip. Was really disappointed with the service, smoke filled areas and room quality.

Choco Loco

Amazing place to stay especially with the amenities of several swimming pools (even one with a sunken pirate ship), the Factory Outlet mall connected to it and the massive suites! Great place to stay for golf or family vacation. Much better priced than Disney - which is just down the road for which they have a huge daily shuttle to.

Matt S

Needs a major update before giving this a better review. Rooms are beat down. Amenities are in need of repair. Hallways smelled like weed the entire time. It's not a terrible resort, but it definitely needs some love. Owners need to thin their pockets for a few years and put the money into deep renovations. It is a convenient place if you have a larger family and need a multi-bedroom villa. However, being in Orlando, there are many other options that provide this, at similar price points.

Desserae Bentley

Stayed here 4 years ago and had a great experience but unfortunately has been the complete opposite this time around. We are currently here paid for a week and ac in my building went out yesterday was never notified it went out got back to a room that was 90 degrees and still never notified. Never even received a call or anything from the front desk. Requested fans or something for our room at 7:30am this morning was told house keeping would be up with one in an hour when they got in to work. Finally at 11:30am went to the front desk and all they could offer was a pathetic $50 credit to the bar

Roderick Upshaw

Let's just be honest! I hated this stay. This place had roaches broke ac and nasty attitude by their guess services, it looks beautiful from the outside but it not true smell of weed and water damage rusted tub and old furniture! This wasn't what I was used to from a resort in Orlando, let alone a Disney resort, I can't tell you where to stay but I will say if you want a peaceful stay and a great vacation book with another resort! I am a military veteran. I live better daily in my home than what I was charged to stay with roaches. It's safe to say the double book the room

free C

Stayed for a week and very happy with the overall experience. If I were to list everything we loved about it this will LENGTHY! Staff went above and beyond to resolve an issue with our room. 10/10 for cleanliness- in the room and common areas/ grounds. Close to all the amenities. Very well built- kids can run around the room without feeling like we're being a nuisance to other guests. Kids loved the pool area so much we spent the end of every day having a great time.

B N

Great condo hotel, very spacious! We didn't want to be crammed into a small hotel room with no kitchen at a Disney or Universal hotel. We like our own space and Floriday's was great. We had a huge two bedroom with two bathrooms and plenty of room, the washer & dryer was such a great extra. The condo was clean and modern. I just wish we were closer to the pool and restaurant and not so far away from the amenities. My only complaint... I requested additional towels and toilet paper through the link they sent me. It said they were delivered to the room but they were not. The property was clean and maintained nicely, we felt safe there. We were 25 minute ride with traffic from Universal, so fairly close. The property was quiet at night and peaceful. We would definitely stay again.

H Jones

Our stay at Floridays Resort was disappointing. Upon arrival, we discovered that the toilet in the master bedroom was leaking and wouldn’t flush. Despite multiple visits to the front desk and repeated assurances that it would be fixed, it wasn’t repaired until the evening of 3/29—nearly the end of our stay. The room itself had several other issues: the closet doors were broken, the jacuzzi bathtub jets didn’t work, and the second bathroom’s toilet was dirty. The closet door in the first bedroom was also loose and nonfunctional. While the pool was fine and the staff was polite, there was a serious lack of communication between them. I had to request towels multiple times before finally receiving them, and when they did arrive, I was given far more than needed—another sign of poor coordination. The room had the potential to be amazing, but instead, it was just mediocre. The location is great, but that’s about the only highlight. Even the accent blankets and the bedding for the couch bed were dirty. This was my first stay at Floridays Resort, and unfortunately, it will likely be my last. After 20 years in operation, I expected better.

Christy King

Two bedroom split plan which was perfect for our couple friends to stay with us but still have privacy. Service was amazing, text for anything you need and they bring it right away! Live DJ at pool was great!

Johnny Rivera

Fantastic Stay at Floridays Resort Orlando! Floridays Resort offers great value for the price! The amenities are top-notch, and the rooms were spotless. The showers were amazing, and the Jacuzzi was the perfect way to relax after a long day. Customer service at the front desk was outstanding—friendly, professional, and always ready to help. Highly recommend this resort for anyone visiting Orlando!

Nicole G

I found check-in and parking very simple and prompt, very friendly service and informative. The hotel itself is a tad bit confusing at first due to the layout, but it didn't take long to navigate with no trouble. We stayed in the deluxe double queen room, and it was spacious except for the tightness of the bathroom and vanity area. It was impossible for more than one person to get ready in this area, which was not a problem for us, but could see it being too tight for some. The walk-in shower was AMAZING and highly recommended. The beds were comfortable, and floor to ceiling windows had fantastic views of the pool area and Volcano Bay! We were visiting in April, but the Florida heat was already high, and the air conditioning kept us nice and cool. We were on the 4th floor, and the pool area was very loud Saturday night, but quiet all the other nights. I would definitely stay here again but would request a higher floor or not a pool view.

Jay Swar

One small hotel type bar of soap for two people and for two days. One each small bottle of shampoo and conditioner. Paid extra for top floor view through a small window. No way a family of 4 can fit in the tiny room, at least not comfortably. No furniture to hold baggage other than a folding baggage rack that didn't fit anywhere. Luggage valet cart couldn't be loaded in room, had to load it in the hallway. Floor lamp had on/off switch on floor. Very dark room at night. $24.00 ~ for biscuit and gravy $23.00 ~ for requested plain pancakes, came covered with fruit and whipped cream. The good news, no extra charge for dead bug on the bottom of the breakfast beverage. ONE towel holder shared between the toilet/tub room and the vanity which couldn't be reached by either. The calking around the bathtub/shower combination looked like it was done by Ms. Smith's 3rd grade finger painting class. Park opens at 7:00 AM, the breakfast venues open at 7:00 AM. Several of the Water Taxi "Captain"s were very unfriendly and had overblown power trips. The desk chair was an uncomfortable lunch room chair with no wheels or armrest. The actual park employees were very professional, helpful, and entertaining. We'll never stay at this hotel again!!!!!!

Sandrine Corbinand

This is a gorgeous hotel and we had such an amazing time! Everything is extremely easy to use and take advantage of! Everything was perfect and the atmosphere is top notch, for the price it is unbeatable! We were able to relax by the pool and the hours of everything was so flexible and such a relief for late nighters like us. The staff were so friendly! Pro Tip: Always do mobile check in that they send in your email, another tip is sign up for text messages, they respond so quickly!!

Maria Penney

A good value resort with a nice pool. The rooms are standard and clean. Staff is friendly and polite. Being able to pick up your park tickets and a rental car on site is a nice bonus. The shuttle to the parks comes frequently but walking to the resort across the parking lot too catch the water taxi is the best way to get to the parks!

Ben T

The perfect hotel at Universal. Practicality over aesthetics. Great value at its price point. Only negative I would say is young kids may not be too impressed with the lack of theme but the pool hopping option makes up for it by being able to enjoy the other hotels pools. Location is great with easy access to the bus stop or water taxi over at Sapphire Falls. Even the garden path walkway to the parks is only about a 20 minute walk. The staff was friendly and helpful with any questions that we had. Check in was smooth and painless. We had our room keys and park tickets and we're on our way to the park in under 20 minutes. Will definitely be the top of our list when we return.

Kent Scribner

The resort looks great. Our room was perfect. There are several pools on the property. The skylines, gondola, loads at the hotel for trips to Epcot and Hollywood. At eight AM there was a big line. We boarded in eight minutes. The next day at ten AM we walked on. There are very short lines at the transfer station. When you land your there at the gate. We also took the bus to Disney springs. Very handy. Fun place. We would definitely stay again

Lindsey Sebastian

This was our first visit, one adult 3 children ages 5,5 and 7. I loved the resort for the price compared to some of the other resorts at Disney. For the amount of time spent actually in the room it was plenty large enough for the four of us. Or room was in the 50’s section facing the lake and skyliner, perfect for smaller kids because it was a little more quiet than by one of the pools. I loved using the app to do a mobile order for food and walking over when it was ready, quick and easy. Overall would and actually did book Pop again for next year, perfect for families not wanting to go way over on the hotel experience but still wanting it to be nice!

Ryleigh Fredericks

We loved Pop Century for our 4 night stay! Perfect room size for two adults and Skyliner access is unmatched. The newly renovated food court had great meal options and seating. Will absolutely stay here again!

Donna

Wonderful experience all around! Close access to transportation to Disney properties. Cute theme throughout the grounds. Very friendly and helpful staff. Food was incredible, just wish we had more time to try the many different offerings! Dessert and pastry cases were full of delicious options as well. Will be returning someday hopefully!

Zane E Sanders

This Disney value resort is one of my favorites because of its easy access to the skyline. Our family of four fit comfortably in the room, which was always clean when we returned from the parks. The resort features nice amenities, theming, and pools, as well as quick access to food options.

Parker Jones

The Walt Disney World Dolphin Resort is a fantastic choice, especially for adults desiring a luxurious and relaxing getaway with easy access to Epcot. The convenience of boat transportation to Epcot is a major perk, making park visits incredibly simple and enjoyable. The pools are absolutely stunning, with multiple options to choose from. The poolside service is top-notch, and you can easily order drinks and snacks without ever leaving your lounge chair. The resort also boasts a wide variety of dining options, from casual cafes to upscale restaurants. I was a little disappointed that the swan boats were closed during my entire stay, but this didn't detract too much from the overall experience. While the resort is not ideal for young children due to its more adult-oriented atmosphere, it's a perfect escape for couples and groups of friends seeking a sophisticated and enjoyable vacation with convenient access to Epcot.

Kimberley Roberts

Beautiful resort with lots of excellent dining options and beautiful pools. Quick walk over to the Swan Resort. Excellent location right by Epcot. There are two mini golf courses right across the street at the neighboring Swan Reserve, which were fun to check out! While this resort is on Disney property, be sure to note that this is a Marriott-owned hotel rather than a Disney-owned resort, so you cannot use your Magic Band to access your room. Also, if you book your room through a third party website rather than booking directly through the Marriott website, you CANNOT check in to your room via the Marriott app. You will have to visit the front desk to pick up your room keys, which is a slight inconvenience if there is a long line at the front desk. My experience at this resort was good overall, but check-in and parking could have gone more smoothly. I arrived a little after 4pm on a Saturday to park at the Dolphin resort and was told that there was no more parking available due to construction in the parking lot, so I would have to park at either the Swan or the Swan Reserve. The parking lot attendants also told me that I would be able to check-in to my room from any of the three hotels, since they're all on the same property and all Marriott-owned. I drove over to park at the Swan Reserve, went inside to check in, and was told that I could only check in at the Dolphin Resort. Not a huge deal, but a minor inconvenience when you're lugging a bunch of bags and suitcases around and trying to get to your hotel room in a timely manner. After checking out, I realized I was charged twice for parking. I had to pay to exit the parking lot at the Swan Reserve, but I was also charged a self-parking fee to my room invoice (folio) upon checking in. I was able to get the charge removed from my room invoice, but it required me to jump through a few extra hoops. Luckily, I was not charged the resort fee that I was expecting to be charged, which was a nice surprise. Would stay here again but likely not until the parking lot construction is completed.

Ashlee Worshum

Overall had a wonderful stay at the resort. The pools and hot tubs were amazing and there were many different restaurants and a store at the resort itself so we didn't have to go anywhere to get anything. The only issue I had was with the housecleaning staff. She was extremely rude and disrespectful. We were there for a week and I had asked her for clean sheets and she flat out told me no. I went and spoke with the front desk and they were able to resolve the issue. Other than that we had a wonderful time!

Rob Prindle

Frustrating hotel. Good location, but worn out rooms, poor service and crazy prices. They've also turned their call the front desk over to really bad AI (not kidding here) which knows nothing about the hotel and refuses to get you to a real person. A simple question like 'where are the pools?' baffled the AI and resulted in repeating the address of the hotel. When I did reach a real person, she was not actually at the hotel and so couldn't answer questions about the hotel? There was no hotel map, very little way-finding help. The parking was both expensive and confusing. There was an additional $50 per day resort fee added to the bill that was not mentioned while booking. This bills itself as a Disney resort, but the on property restaurant choices are a high end steak house, a niche Mexican restaurant, and a glorified convenience store. Where exactly are families supposed to eat?

Joe

A 2025 two stars hotel with 5 + stars price. Here is a hotel that was open n 1990 and probably celebrated as a top resort hotel, but in 2025 this hotel is tired, worn out and absolutely dated. It almost gives a guest a sense of nostalgia and sadness confronted with rusted metal structures, faded paint and old carpeting. The rooms decor and furniture are dated with signs of neglect with popcorn ceiling and small bathroom with vents covered with ancient dust that probably deserves an archeological study. What is unacceptable is the fact that this hotel charges premium for the rooms, parking and food as a 5 stars hotel in its glory days. Actually even more expensive than some 5 stars hotel as I experienced when ordering a portion of Mac and cheese and expected being served on a golden plate and silverware brought by a fully dressed butler due to its cost. It was only a small portion of Mac and cheese in a plastic container… The parking is chaotic if the guest chooses to self parking with very limited parking space because the main lots are closed. Unless you like to walk from the Swan parking lot where you are forced to park there, the alternative is to use its expensive valet parking. And from there the guest ripoff starts from bellboys to pretty much everything beyond your room. The service is decent, the rooms cleanness is as expected and windows with dirty glasses. The only thing that I can say is, this hotel is only worth by its location. Other than that, I personally would never recommend my friends and family to stay. There are many other options in the area that you would feel better signing the tab for, which it is not the case when staying here. I felt ripped off every time I pulled my credit card out of my wallet or charged the room. As another guest mentioned to me, this is a five stars motel 8.

Nisha Depp

I was really impressed with this hotel. It was probably the best value hotel at Disney. It was only about $50 more a night than the All-star. We stayed in a Cars suite. It has a replica of Radiator springs outside. The lobby was impressive. My husband didn't care for the food in the cafeteria. I thought it was fine. Easy to get and grab a quick meal at the end of the day when you're exhausted.

SRQ GRL

Disney’s Art of Animation Resort is a vibrant, imaginative place that truly brings animated classics to life. The fun, themed design across the property is a major plus. We love the oversized characters, colorful backdrops, and immersive details that make every corner feel like a scene from a beloved film. The pools were another standout, spacious, fun, and thoughtfully designed. Bonus points for being dog-friendly it’s great to have a place that welcomes furry family members. That said, there are a few drawbacks that are hard to overlook, especially in the Little Mermaid rooms. These standard rooms come with a premium price tag, but the experience doesn’t quite justify the cost. The rooms are very small and cramped, with minimal space to store belongings or move around comfortably. Noise levels were also a serious issue we could hear doors shutting, toilets flushing, and movement from other rooms and hallways, making it tough to get restful sleep. The beds are unusually high off the ground, which isn’t ideal for young kids, and they were not particularly comfortable. The dining area, while conveniently located, felt more like a school cafeteria than a resort dining experience. Food was served grab-and-go style and came at prices that didn’t match the quality. It had a rushed, impersonal vibe more like herding people through than treating them like guests on vacation. Overall, Art of Animation nails the whimsical Disney atmosphere, but when it comes to comfort and value, especially in the Little Mermaid rooms, it falls short. Great for a photo op and pool day, but maybe not the best pick if you’re looking for a restful, quiet stay.

Thomas Predhome Jr

Great resort. Perfect place for younger kids. All you can drink soda for the duration of your stay for $20 each cup is great. I'd recommend a suite for larger families. Food is pretty good. Transportation is amazing. Give it a shot.

Jordan Gary

If you can splurge a little I recommend the Lion King suites over the Little Mermaid rooms. They are a hell of a lot closer to the rain building and gives you plenty of room to spread out with a separate bedroom and 2 extra beds (sofa & Murphy) and 2 bathrooms. The best part of this resort is the Skyliner services to Disney Studios & Epcot. The pool bar needs some extended hours and faster service considering it’s the only bar on property. The restaurant onsite is dependable and turns out decent enough food. If you’re in the lobby between 2:30-3:30 each day, you can run into some characters which is typically checkin time.

John Cogswell

It would be easier for me to identify areas of potential improvement here, rather than what works well. The culinary staff shows a moderate lack of experience, based on how they cook their food. There was a lack of dairy added to the eggs for breakfast, and a lack of salt, which would dramatically improve texture and taste. Many of the recipes that call for garlic had so much garlic added that they bordered on inedible. Otherwise, the food was not terrible. If you're looking for a good value and a key location that provides ready access to the parks, staying here at the resorts is a solid choice. The layout and style is unmistakably similar to military barracks, or university dormitories, but with some pleasant Disney touches added. In short, it serves the purpose as a value choice, but may feel a little lacking if any significant time is spent in the lodgings. The coffee is terrible. Flat out. It gave me something to look forward to returning home to Boston, to. 4/5 solid choice. I grumble around the margins, and they are small margins.

David Klinger

The beach resort is beautiful though it doesn't really have a beach but rather a pond you can look at. The rooms are adequate though I think they are renovating. The staff was very friendly but the food at the dining area was average at best. Considering you're paying the "Disney prices" I'd have expected better quality food. The main restaurant was closed for renovations so I can't tell if that food was any better. The location was very nice though as they had buses to magic Kingdom and Animal Kingdom. The Skyliner services Epcot and Hollywood Studios which is very convenient.

Stephanie Miner

We stayed in Trinidad. The rooms themselves were good. Plenty of space in the 5th sleeper. Was a little walk from the skyliner but overly not bad. The center market had good food and the small snack area separate was easy to navigate. We got to see chip, dale and daisy at the resort before we left. It did take about twenty minutes for the internal bus to make a loop. Bus stops stationed in the front of each area made catching a bus to one of the parks super easy. Milton in the front was super nice and gave my kids stickers which they loved. We will definitely be coming back to stay. We never heard our neighbors and it was really quiet

Leora Hecksher

The rooms are super duper clean the Service is amazing all the staff will help you anytime and wherever I walk I always see smiling faces. The food is delicious you will look and think I’m not sure but when you try it tastes like magic. The view is spectacular I wake up every morning and I wake to a beautiful pond happy faces and lovely tall palm trees. The pool is great perfect for kids, teens and adults there is even a bar next to the pool perfect for enjoying drink And for watching you kids swim. The location is beautiful all different and amazing Trees And a bunch of different Resorts. Over all the place is just so kind, sweet and special to anyone!

Anita Burns

We had an amazing time. Beds are so comfy, rooms were clean, staff was great (we didn't have to interact too much, but when we did, they were great). The ease of the skyliners was A plus. The Trinidad building was fantastic. A short walk to literally everything, with one of the grills being directly across. Food at each location was great as well. Views were beautiful. The pools looked nice although we never used them.

Leigh Splittstoesser

I stayed at the Caribbean Beach Resort in March, 2024. While we were disappointed at the time because the resort was under construction, we still had great service and location for Disney. We loved walking around the small lake and taking the skyliner. They also accept Amazon Fresh shipments so I was able to order groceries in addition to our food plan. Almost a year later, I accidentally sent 4 packages via Amazon to the resort instead of my home. I called and had an amazing experience with the packaging office. They provided me two options for getting my packages to the right place and were incredibly friendly. Especially given they have no money or value to gain from managing my packages, I was blown away.

Angelique Williams

This was our first visit to the animal kingdom Lodge and it certainly won't be our last!! As soon as you walk in the resort is cool and has such an incredible ambiance! We ate breakfast inside the parks most days, which were super easy to get to thanks to the complimentary buses from the resort. But we had breakfast at the buffet in the resort the day we checked out and it was delicious! They had so much variety including some absolutely incredible African dishes! Getting to walk around the resort in the evenings after coming back from our days at the parks and seeing animals grazing on the resort grounds was so cool! Definitely a favorite of my toddler and all the adults! My only regret was that we didn't schedule a down time day just to do some of the MANY activities that the resort offers, definitely will make sure we do on our next visit! I will also add that if you are a light sleeper or have little little kids and won't be staying at the parks until closing maybe avoid a room next to the pool, the pool is open until 10pm and has pool parties with music until it closes on Thursday and Sat nights when we stayed. My toddler slept right through it but myself and some other adults in our stay weren't able to fall asleep until the pool closed at 10pm. Otherwise the rooms were super spacious, beds very comfy, and the showers even had detachable sprayers which made bathing my toddler so much easier!

Brian Pagkos

Absolutely amazing experience here. Such an incredible hotel, the atmosphere was just shockingly absorbing and detailed. The food at Boma was the best I've had in a long time and the service from the hotel staff was second to none. Rooms were clean and beds were comfortable. We were lucky to have a partial view room, which really added to the experience. We all enjoyed sitting on the balcony and looking at the animals. We visited both pools, and they were fantastic. There are also plenty of paths and quiet areas to explore around the property. Highly recommend the hotel and definitely have dinner at either of the restaurants.

Karel Morales

The room was wonderful, offering a great view of the savanna, where the animals were very active throughout the day. Since it was March, the temperature was perfect. The bus stop for the parks was conveniently close, making transportation easy. The pool area was spacious, featuring a kids' playground nearby and a flamingo viewing area right next to it. The bar, located by the pool, had quick and efficient service from the staff. Additionally, the restaurant by the pool served the same food as the buffet, so if you didn’t want to pay for the buffet, you could simply order by the pool, pick up your meal, and enjoy it on your balcony. The lobby was warm and inviting, creating a cozy atmosphere from the moment you arrived. Keep in mind that if you're unsure about spending the money, you can visit the hotel first to check it out and decide if it’s the right fit for you. The staff is very friendly and always happy to help.

Victoria Adsit

I have stayed here twice now and can’t bring myself to book a different resort. I just love being able to sit on the balcony and look at animals. Even sitting in your room you get to feel the Disney magic by just looking out the window. There are different trails to be mindful of if you are expecting certain animals. Some Savannah views are on the zebra trail, or Kudu, or giraffe. It’s small enough to easily walk to get food, go for a swim, or get to the bus transportation area.

Jennifer Dalby

Our experience here was just okay. It was our first time staying at a Disney resort and we were not terribly impressed with the service. This particular hotel has a very impressive lobby that is well decorated and really beautiful. The food choices were good for a hotel that is so isolated from the rest of the Disney area. Being able to walk out and see all the wildlife was cool... the one time we were able to see them during our 5 day stay with them. We really liked the arcade and some of the other family friendly amenities they had. I was very disappointed by the service though. I asked for help with some things like booking a massage and getting late checkout and both times, the staff were not friendly and not helpful. Overall, I think this hotel is impressive but not worth the price tag. You're better off staying at a Marriott or something similar

T Mills

Rooms are decent, could use some updates. Beds comfortable, pillows comfortable, seems like safe area. Bathroom is very small, shower curtain needs to be replaced…appears to have been cut at bottom, weather stripping at bottom of hotel door needs to be done due to insects and or lizards being able to crawl inside of room at any time. Check-in was easy…location is close to everything pretty much. I would stay here again

Abimael Y'israel

The location is a very good spot. You are close to many amenities such as food and entertainment and easy access to the expressway. It's a guarded location, so it gives the semblance of safety. It's quiet even though it is right next to the road. The breakfast is pretty nice as well. The rooms at this location are not that large, but they are accommodating. It's an older building as well, so the bathroom is very small. Personally, I don't like the lighting inside the living/bedroom and bathroom because they are very dull and just not bright enough. I definitely recommend changing the fixtures to much brighter LED fixtures and changing the temperature to maybe 35k-4k with dimmable capabilities. Other than that, we enjoyed our stay.

Steve Rainville

I've been taking groups there for over 15 years, as the breakfast buffet is awesome. The rooms are not extremely spacious, but very comfortable. The pool is nice, and the proximity to Universal is ideal! Head of security Micheal might want to tone it down a bit, as he gets a bit uptight at times for no good reason. Front desk staff is always super friendly and accommodating!

Travis Bohrer

The staff was really friendly. My family and I stayed here while going to Universal Studios. The pool and the patio area were very comfortable. The room was clean and served its purpose. There are plenty of restaurants and activities as it is close to International Drive. Also, with Universal Epic opening nearby, this is a great hotel to stay at.

Kristen Johnston

The hotel is old and run down, but I feel like the price reflects that. I will say I have found the customer service to be severely lacking. At check in it was like pulling teeth to get the information I needed from the lady checking me in, but the lady working next to her was so bubbly full of info for the people she was checking in. I also find it odd that we have come and gone multiple times a day and not been spoken to by the front desk one single time. Not even a simple hello. The location is perfect for Universal though, and have found everything to be clean.