Rebecca N
Pros- rooms are a good size and the
Maintenance team were friendly
Reception staff friendly
Cleaners cleaned the room well
Good size pool
Pizza was good and well priced in the pool cafe
Pool towels were always available
Cons - Not walkable to attractions or the main parts of international drive; Only has one transfer bus for universal, doing one trip at 8.30am but not returning until 8pm (the park closed at 5pm). The one transfer bus has limited capacity so you can’t always get on the bus as it’s busy.
Rooms are dated, which wouldn’t be an issue if everything worked but we had multiple issues. Most got fixed once we asked. The dishwasher tray was corroded so we asked for another which we got, but that was also rusty. The dishwasher did not work, someone came to try to fix it but we couldn’t be bothered to report it again.
There is a washing machine (which was broken on arrival and later fixed) but it’s not very good.
TV’s need retuning, channels in one bedroom were fine but the other two were pointless.
Windows don’t stop any outside noise coming in such as the hotels staff using the leaf blower at 5am, the noise from people outside the rooms or the DJ music.
Checkout was supposed to be 11am but the cleaners told us it was 10am so we had to leave early.
Late checkout needs to be requested on the day. It’s $25 per hour and only until 3pm. There were no rooms available for us so we went to another hotel which worked out cheaper and we had it until 6pm (although not a luxury hotel, it felt like one after staying at floridays)
We were a big group and all had issues with our rooms. None of us would return.
Lu Lontra
We stayed for 3 nights as a family in a 2-bedroom apartment (one of them a suite). The floor was extremely dirty — our socks turned black from walking around in minutes. The fabric sofa looked very old and worn out. The kitchen water was white and cloudy, so we couldn’t use it for anything. The bed sheets were dirty around the edges, and the curtain was torn.
There weren’t enough utensils for the 4 of us, and there was nothing to cover the dining table. The beds were very uncomfortable, especially the master bed, which had a hole in the mattress.
The pool area was nice, but there were people eating and drinking inside it. The restaurant served decent food for a fair price, but that’s about the only positive thing.
On our last day, a Friday, they started pressure washing the floor of Building B (where we were staying) at 8 a.m. The noise was extremely loud, and since there were no soundproof windows, everyone woke up immediately.
I would not recommend this hotel to anyone — especially in a city like Orlando, where there are so many better options. We paid a low rate, but it was not worth it. I couldn’t wait to leave. By the end of our stay, I honestly felt disgusted and had to wear shoes all the time inside the apartment.
Hang Duong
We stayed for 3 nights in building D, room 606, 2-bedroom suite.
Positive: room was big with a full kitchen and a large dining room table which accommodated 6 people. 2 pools and a hot tub. Towels and chairs were available for use. Good location to Disney
Negative: no water pressure in showers (that was the worst for me after a full day on the go, one needs a good shower). The light outlet in primary bedroom did nor work. The dishwasher needed to be replaced. Room can be updated.
Ellie Winn
I requested a room near the pool. They said it was full. I see some racial profiling going on with the front office. Minorities are sent to stay in the building towards the back. The elevators all smells like marijuana. We stayed here many times before and we were in the building near the pool. We checked in our room in the back. The couch was not put in place. The side of the bed had vomit stains that wasn’t clean. We asked to change to another room. They put us in building D. We booked here for the pool and the location. My daughter went in the pool and she had a cut a foot in the pool. Theres a hole in the pool that will cut your feet. I message the front desk with no response. There’s a lot of wear and tear with service going downhill. Some dishwasher has rust in it.
claire moss
We have a 2 bed apartment in 6th floor currently. Yes it is a little dated But! It's very spacious , bed is very comfy and bedding. Towels are fluffy. Bath is amazing. Yes the water in the shower is a little slow but it's fine to wash. Dishwasher and washing machine, dryer are great. Settee comfy looks new. Overall I love it and I am extremely fussy. We will be back. Location is amazing.
My Booking
