Luis Calderon
I’ve been a regular guest here because the convenience of being close to Universal and the nice pool make it unbeatable. While some rooms could use a little extra care, others are in great shape. With rates often under $100, even during high peak times, prices are still worth it.
However, this stay was different, and I’d like to address a specific experience. We requested a late checkout at 3 a.m., but the gentleman at the front desk asked us to call back after 7 a.m. We did so at 7:15 a.m., but the front desk representative who answered seemed to have an attitude, though she did grant the late checkout. Throughout the morning, though, we were interrupted several times with knocks at the door and calls to re-confirm the late checkout. When we answered, the same team member seemed more focused on lecturing us on the “correct” way to request a late checkout.
At checkout, we explained the situation, and the front desk agent—who was also the one on the morning call—appeared ready to argue until the manager intervened and simply said, ‘You got your late checkout, don’t worry and bye now.’
While I appreciate the accommodation, the interaction wasn’t ideal, and I hope they work on handling guest requests more smoothly. Despite this, I still love the property; the food at The Table and the breakfast options are fantastic.
Nikki Pelletier
DO NOT LISTEN TO ANY OF THESE BAD REVIEWS!!!
This hotel was perfect ! Very quiet! Very clean ! Great accommodations !! This is my second time staying here and I will keep coming back ! very cost effective and close to universal. Perfect for what hubby and I needed. Plus we loved sitting in the common area in the morning beautiful view of the morning sky.
Very simple but as we wanted to spend more time exploring than sitting in the hotel it was perfect .
Jonaida Diaz Valentin
After reviewing various reviews of this hotel, I can confirm that guest experiences vary considerably. In my case, the staff showed a high level of friendliness and realizing our tiredness, allowed us to check-in early. The rooms were in an excellent state of cleanliness, with a pleasant aroma of cleaning products. Additionally, they were well equipped with a safe, refrigerator, and iron, and the privacy curtains worked adequately. The location can't be beat, especially with the shuttle service to the Universal Studios theme park. My only recommendation would be the addition of a microwave in the rooms, but considering the price, the hotel offers very good value for money.
918Kiwi
My stay here was very short, 1130pm to 830 am.
The room was adequate. Pool looks nice. I would have given a higher rating, but the fact that there is no drinking water anywhere, free or to purchase is unbelievable! I flew into town for an event at Universal. After 4 hours at the park I figured I'd be able to find water at the hotel. Nope! Had to settle for the soda machine that dispensed only Pepsi soft drink products.
So bring your own water or be happy with Pepsi!
Marc Peters
The rooms need more weather stripping around the doors to keep the AC in but other than that it’s great. Stephen at the Café is fantastic. He’s a great guy. Very friendly and informative. All the staff are. He makes great eggs!!! Stay here!!!!!!!
My Booking
