Todd Haskell
Just checked out, I paid for 7 rooms, 3 nights each for a group of 12 men. I have been staying here for the past 10 years. The location and amenities are good. But the rooms are tired and worn out. Needs major renovation, room had a heavy cigarette smell and overall dirty feel to it. Very disappointed because I like staying here each year with a group I bring on annual trip. Also at checkout the front desk clerk was very rude when I told her a restraunt charge on one of the rooms bill was wrong. That person never ate there or charged anything to room. She said she would pull the receipt and then came back and never said anything just reprinted the room receipt and said it was off. But she was upset about it and treated me as if I was trying to get away with a free $30 meal, when I just paid $3000 for the rooms. She needs traing if she is going to be in the hospitality business.
Keisha Davis
*** THIS IS A SHOUT OUT ALERT**** I haven't even completed my stay yet but I can absolutely tell you based off of the hospitality recieved from this amazing front desk clerk named Liz, I will be back!! The energy you feel from her over the phone is top tier! This lady has literally made my day by being helpful, kind AND PATIENT!!! So thank you Liz!!!! THANK YOU for loving your career so much that people feel welcomed before the even arrive!! You are setting the bar high for all Hilton properties and restoring my faith in Hilton and humanity!! See you soon!!
Deionna Hill
Great location with okay amenities. Very close to universal with complementary shuttle and easy access to highways. The service is impeccable. Hotel staff are kind, accommodating, and very joyful. Price for two nights was reasonable.
Unfortunately, the rooms are dated and not very clean. Our second and last night, the room reeked of cigarette smell even though it’s a non smoking hotel. I let the staff know and they were happy to help. I’d stay here again for the staff alone.
Ashlee E.
Great location, as it’s nearby to Universal Studios and near some restaurants. Very great for conferences as well. The pool was big and loved that there was a splash pad for the kids and hot tub. Also very convenient that they have a starbucks and breakfast buffet and pizza & burger place right in the hotel!
The rooms are a bit out dated, but really spacious. Hotel staff were all very friendly and welcoming— from the front desk folks, housekeeper, valet and even just any worker i walked by!
The only thing that sucked was the $33 per day parking, but i get it the parking was very secure. Would definitely come back here in the future!
r s
Me and my boyfriend came here for vacation and we had an amazing time! We were here for 4 nights . We loved this hotel we got here few hours early and they held our stuff for us while we went to some stores till check in. They gave us free cookies they’re so good. Hotel room was really nice and clean. They have a fire pit outside and we sat next to it like every night. Jacuzzi is really big and nice too! Definitely recommend this hotel.Customer service is amazing everyone is super welcoming and sweet. Especially the girls working at the front desk.
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