Maikol Garcia
Definitely enjoy my stay, rooms were clean, bathroom clean, staff were always professional and nice. The only thing I didn't like was the place called Pizza burgers and more inside the Hotel. There staff were rude, the coffee I ordered tastes more like milk and water the hot chocolate tasted literally like warm milk. Best safe your money and go out for breakfast or coffee. Apart from that the Hotel was nice, I can definitely Come back
Amy Zhang
My boyfriend and I truly enjoyed our stay here last weekend. Overall we recommend this place for those of you who are visiting island of adventure and epic Universal.
Service: The breakfast buffet here has a wide variety of choices. I was pleasantly surprised that it offers cooked to order omelets. Samar, the lady who prepared our omelet and eggs was especially lovely and helpful.
I would also recommend those of you who are celebrating special occasions to stay here. When we told the concierge that we are celebrating a birthday, we were given a “special gift” (they do check your ID so make sure that you are actually celebrating!!)
Shout out to front desk Hakeem for making our stay extra memorable.
Location: 15min very scenic walk to Island of adventure. This is such a relief to us after the park closed and there was a humongous line waiting for uber. We simply walked!
Last but not least, don’t forget to pack swimsuits and flip flops to take advantage of their nice pools and jacuzzi. Don’t make the same mistake that we did!
Ireview
3rd party check- in here. I can see how people just get these rooms to sleep in and be out and about but the room we stayed at looked so desolate and un-welcoming. It was very old. Tommy the vale person was super nice and helpful about parking directions. When I called the front desk, the person who answered was giggling away talking to someone else then they greeted me. Not much customer service etiquette (Hakim was his name) didn't apologize or anything just flat. Zero customer service skills. I get it we booked through Priceline but we still spent our hard work earned money here!
The two older gentleman at the front desk on Thursday morning were super nice and pleasant. I don't remember their names. They did let us leave our car there while we went to Universal so that was a plus! And they have a shuttle so another plus:)
Tom Dayton
We booked a 2 nights for our 26th anniversary celebration and added a couple of room upgrades to a park-view corner room. When we arrived, the front desk clerk who checked us in confirmed it had a Universal park view. When we got to the room, all we could see was I-4. We contacted guest services, the front desk, and Hilton honors support, and got the major blow off. Manalthana at the front desk just abandoned us. I’ve never had such poor service from a hotel staff. I spent 2 hours trying to resolve it, chatting and calling. Hilton support told me to call the manager in the morning. Nothing would get fixed until the next day. That room was awful and you couldn’t pay me to stay there again. It was musty and the ac didn’t work well. After getting ignored and lied by the about the room I didn’t sleep at all that night. It was the worst ending to all of our 26 anniversaries. We wished we stayed home. The next day, I talked to Liz in the morning. She moved us to the Universal park view room we expected in the first place later that afternoon, and the room had good ac. Day 1 was a 0, Day 2 was a 5, so 2.5 average. Sadly, the horrible guest customer service from the first night will rule the memorable experience. The staff can make or break the guest experience. See pics of non-responsive chat, Day 1 view (not the park view I paid for).
john doe
Great experience from staff perspective but if you are a Hilton Gold or Diamond member don’t expect your member benefits to be honored at this location.
Additionally for clarification, the advertised on site Starbucks is now non existent.
Parking is intentionally steeply priced so they can advertise their room rates cheaply as a value compared to others. Once the on site parking fee is taken into account there is no value in their pricing.
My Booking
