H Account
This is one of the genuine modern hospitality providers in the world. Alex the manager was fantastic at making our stay wonderful. The hotel is close to everything and I mean everything! Including being two minutes from N and S interstates. Its, clean and welcoming and always Busy but the staff always had time for you. The food was great and so was the pool and hot tub, arcade, gym and large fire pit. Having Avis in the lobby was a bonus and had its perks - free parking. Always buy the unlimited toll package.
Rob
The service from the staff here is excellent. Levis in the restaurant and Arianna (spelling?) at check-in were great. Especially Levis who went above and beyond.
The food was good. I did hear some negative feedback, but overall no complaints from me!
The pool was good, the spa was a nice spot to chill out. The kids splash pad looked epic.
The hotel was exceptionally clean.
My room was a little tired, nothing really. But it was spacious and very comfortable. Shower and toiletries were excellent
Nicolas Persivale
I spent two nights staying at the hotel. The actual building seems new and well maintained, and our room was spacious, clean, and had everything that you might need for your stay.
There's a Starbucks right across the lobby inside the building, a small gift shop, and other restaurants and food facilities in case you need to grab a quick bite to eat. Additionally, there are both Avis and Universal Resort counters where you can book a car and/or park tickets within the lobby.
The hotel staff was GREAT, specially Cynthia who was really nice during the check-in and helped us out with some packages that were sent before our arrival to the hotel and got initially lost in the storage room. Also, part of the staff speak both English and Spanish if needed.
As for the location, the hotel is great for couples and families willing to go to any park. Universal is a 20-minute walk if needed or a quick 5-min drive, and Disney isn't too far away either as the freeway is really close.
The International Dr. Premium Outlet is also right across the freeway, and it's also a 15-minute walk from the hotel.
We'd definitely stay again if we go back to Orlando for sure!
Margarita Naumchik
Locations is probably the only thing that this hotel has. Room clean which is basic but outdated. I plugged in my travel steamer to iron my outfit for even and plug would not stay in the wall. It would pop right out as soon as I move. For the price I am paying which is close to $200 a night I expect outlets to work properly.
Customers service is something that’s lacking. I did online checking only to be notified that I need to stop by front desk regardless. Which is supper frustrating. Why offer service if you will make me stand in line anyway? I had to wait over 10 minutes before someone got to me and that’s me being 2nd in line with 3 people working . At least it was at the beginning and than 2 felt leaving 1 even though they saw me and other guests waiting to be helped. There was 1 of them
helping their “priority “ customers. While I was standing I was passed on 3 times because “priority” customers who were coming much later after me were called to desk first. Guy who was checking in “priority “ guests checked in 3 guests while other 2 were still ‘working on checking in their 1 customer. I guess efficiency is not something that is offered to regular guests and their time is not valued either. When I finally got to desk and asked why I had to wait event though I checked in online she just made list of reasons it might happened. She didn’t check why and honestly didn’t care. Acted like I was a bother and nuisance and annoyed that she had to work instead of loiter around like her other colleagues did who just watch me and other guests who were waiting to be helped. Oh, and their famous cookies? Yeah, she didn’t even bother offering them to me.
For the price I paid I expected to be treated better. Remote key didn’t work at all either. What is the point of offering service which would not be honored? Very disappointing and would not recommend this place.
Jennifer Littlejohn
Looks nice but beware! Mattresses are terrible! They put a topper on it but it makes things worse. Pool shades by 1pm. Hottub is not hot and is always filled with unsupervised children. Shower has no pressure and doesn’t get hot. Would never stay here again! Consider somewhere else. Oh and they charge huge dollars for early check in.
My Booking
