Jeanine Andres
Sue at the American Bar was awesome! Definite keeper!
She was so friendly, honest, and made a great drink! You’re so lucky to have such an awesome gal on your team.
I had a room that smelt like smoke, and you could tell housekeeping tried to mask it, but wasn’t able. The team at the front desk was so accommodating as well and gave me a nicer room at a higher level with a free drink that introduced me to Sue!
Thank you for the great experience.
Only feedback is the room wasn’t the cleanest in the bathroom with spotted soap stains on the vanity. Only negative.
Matthew K.
Amazing stay with outstanding service – just be cautious with breakfast billing
We had a fantastic stay at the DoubleTree by Hilton at the Entrance to Universal Orlando. The hotel was clean, comfortable, and in a perfect location just minutes from the parks. One of the best perks was the complimentary shuttle service to and from Universal and Epic Universe, which made getting around super convenient.
The staff truly stood out — excellent customer service from start to finish. Everyone was friendly, professional, and always ready to help. The amenities were top-notch as well, and the warm cookie at check-in is always a nice welcome touch.
However, the breakfast buffet was a big disappointment. We were shocked by the final bill — $75 for two people, especially considering the price wasn’t posted anywhere and a tip was automatically included. To make matters worse, even after we specifically asked to pay with a card, they billed it to our room instead, which added to our frustration. For what was offered, the buffet just didn’t feel worth the cost.
That said, aside from that one experience, the rest of our stay was absolutely amazing. We’d gladly return — we’ll just plan to grab breakfast elsewhere next time.
Still because of all the other amazing things about the stay it deserves 5 stars.
michele Stone
Let’s begin by complementing the day shift hospitality staff. They were attentive , friendly , and welcoming. Vinny the server from the server from the breakfast buffet went way above and beyond to make our breakfast a great one. Cybthia and Izzy at the front desk were overly accommodating and helpful. Preston and Lionel made us feel like royalty when we exited our vehicle.
The night staff is horrible. One woman completely ignored my daughter at the front desk.They don’t answer the phone when you call the front desk.
Our rooms were made up nice. However, there was a scratch in the window . The bathroom door didn’t close. The bed had a black stain in in when we first arrived. . The rugs were worn looking. Let’s not mention some electrical sockets were unusable. They really could spruce up the walls there were lines in the wall paper . My expectations for staying at a Hilton were not met . The ambiance of the room and grounds didn’t reflect upscale . Although clean it was very worn and dated.
. It was a long time to wait for an elevator. We had to walk down and up . As for the grounds it was well kept except the outside furniture needed new cushions .
The night staff , off hinge bathroom door didn’t close, scratch on the window discouraged me from booking a Hilton again.
Jenna P (Jen)
The rooms were decent. I wish that hotels would use bleach in their bathrooms because the pink mold in the grout was very visible that always grosses me out. It also didn't seem like the floor was cleaned cuz there were hair bits from the previous people and I don't think that they vacuumed the carpet. The staff was very nice the front desk woman was extremely helpful. It's just the cleanliness of these places. It's hard to find a completely clean Hotel
Selena Christian-Wallace
I stayed at this location and booked a room with a view. I did early check in and was assured I would have a view of the park. Instead of getting a view of the Universal park I got a view of the parking lot. When I reached out I was told I needed to pack my stuff and leave that room. But I was already at the parks and was stuck with the basic room I was given. We sent a message for us to have late check out and the concierge stated they would take care of that. I was in my room getting dressed and a hotel worker came in and stated it was check out time. I was so pissed because not only did I have late check out, but also because I was getting dressed. I am not happy about my service and what happened to me
My Booking
