Ashlee E.
Great location, as it’s nearby to Universal Studios and near some restaurants. Very great for conferences as well. The pool was big and loved that there was a splash pad for the kids and hot tub. Also very convenient that they have a starbucks and breakfast buffet and pizza & burger place right in the hotel!
The rooms are a bit out dated, but really spacious. Hotel staff were all very friendly and welcoming— from the front desk folks, housekeeper, valet and even just any worker i walked by!
The only thing that sucked was the $33 per day parking, but i get it the parking was very secure. Would definitely come back here in the future!
Deionna Hill
Great location with okay amenities. Very close to universal with complementary shuttle and easy access to highways. The service is impeccable. Hotel staff are kind, accommodating, and very joyful. Price for two nights was reasonable.
Unfortunately, the rooms are dated and not very clean. Our second and last night, the room reeked of cigarette smell even though it’s a non smoking hotel. I let the staff know and they were happy to help. I’d stay here again for the staff alone.
Cy L
Friendly staff and easy check-in.
Interestingly short business hours for Starbucks, pizza and stores inside the hotel but Pool and hot tub hours were great.
Highlight: warm chocolate chip cookies!
Walking distance to Universal studio/Citywalk. We had to call hotel to dispute the additional TV service charge(?) $30+ that we certainly didn't use.
Overall, excellent location to a major theme park/resort in the world. Unfortunately, the rooms and buildings are seriously dated/(not so clean) and not well kept, which did not bring the best experience and values for us.
r s
Me and my boyfriend came here for vacation and we had an amazing time! We were here for 4 nights . We loved this hotel we got here few hours early and they held our stuff for us while we went to some stores till check in. They gave us free cookies they’re so good. Hotel room was really nice and clean. They have a fire pit outside and we sat next to it like every night. Jacuzzi is really big and nice too! Definitely recommend this hotel.Customer service is amazing everyone is super welcoming and sweet. Especially the girls working at the front desk.
Giovanna
Do NOT recommend this hotel, at least through Expedia.. says you don’t pay until arrival yet when you reserve the room it indeed does charge your card the full amount and you’ll also have to pay an additional $33 a night to park. You can’t cancel either unless you want $0 refund even though the website states “Full refund if you cancel your reservation before May 12th”.
My Booking
