Zachary Waas
Loved every part about this hotel. The room was clean and spacious, and the staff were always friendly and awesome. The breakfast buffet was on the expensive side, but was well worth it; Vinny went above and beyond for my family. They truly value loyalty.
Parking is about $30 a night, and the hotel room keys were not working like they were supposed to. All in all, it was a fantastic experience. We will definitely be back!
Nicolas Persivale
I spent two nights staying at the hotel. The actual building seems new and well maintained, and our room was spacious, clean, and had everything that you might need for your stay.
There's a Starbucks right across the lobby inside the building, a small gift shop, and other restaurants and food facilities in case you need to grab a quick bite to eat. Additionally, there are both Avis and Universal Resort counters where you can book a car and/or park tickets within the lobby.
The hotel staff was GREAT, specially Cynthia who was really nice during the check-in and helped us out with some packages that were sent before our arrival to the hotel and got initially lost in the storage room. Also, part of the staff speak both English and Spanish if needed.
As for the location, the hotel is great for couples and families willing to go to any park. Universal is a 20-minute walk if needed or a quick 5-min drive, and Disney isn't too far away either as the freeway is really close.
The International Dr. Premium Outlet is also right across the freeway, and it's also a 15-minute walk from the hotel.
We'd definitely stay again if we go back to Orlando for sure!
Dolly Shukla
A Disappointing Stay at Hilton
As a long-time Hilton Honors member, I’ve come to expect a certain standard of hospitality and service from the Hilton brand. Unfortunately, my recent experience was profoundly disappointing, and I feel compelled to warn others who might be considering a stay here.
The check-in process was an absolute nightmare. After enduring a 21-hour flight, I had hoped for some basic understanding and flexibility, as I had pre-requested an earlier check-in. Despite our room being ready, the receptionist, Pamela, flatly refused to accommodate us unless we paid an additional $75. Her lack of empathy was shocking, especially given that I was traveling with a young child. Seeing us visibly exhausted and struggling, she still refused any assistance, forcing us to sit in the lobby from 9 a.m. until the standard 4 p.m. check-in time.
The issues didn’t end there. On the night before our departure, my son fell ill. I made six calls to the reception desk in an attempt to get help, but not one of my calls was answered. This lack of basic responsiveness in an emergency is unacceptable and raises serious concerns about the hotel’s service standards.
Pamela, in particular, stood out as one of the rudest and most unprofessional hotel staff members I have ever encountered. Her dismissive attitude and unwillingness to assist left a lasting negative impression. It’s baffling that Hilton would employ someone so unsuitable for a guest-facing role, let alone allow her to represent the brand.
This experience was nothing short of a disaster from start to finish. For a hotel to fail so completely in both basic courtesy and responsiveness is inexcusable. I would give this hotel a negative rating if possible, and I urge others to think twice before staying here. Hilton needs to seriously reevaluate its staff training and commitment to guest satisfaction.
Gr Quedens
If the Hilton app had given any clue to this being such a terrible tourist trap I would have never stayed at this location. All customers are allowed to blast music that is more than audible in the rooms at all hours in the night coming from inside the hotel and at the pool. For those that this may matter for, they put a $50 per day hold on your card for incidentals and do not tell you this until you are at the check in desk. If you need anything from the front desk be prepared to wait in a larger than normal check in line no matter what time you go downstairs(sometimes 20 minutes or more wait even at non check-in hours). Some of you may write this off as a tangent, but if you value your time or better yet sleep do yourself a favor and stay elsewhere. There are better Hilton hotels within even 2 miles.
Melissa Buchman
During our recent stay, we had the immense privilege of encountering chef Darrell Puckett who went far beyond his duties to make my sister’s birthday unforgettable. It was an emotional celebration, as our late father, who was also a chef, always made birthdays magical. This chef made us feel like he was sent from heaven to take care of us, just as our dad once did.
When he heard it was my sister's special day, he immediately sprang into action, showering us with kindness and generosity. Not only did he surprise her with a beautifully decorated cake, but he also brought it out himself, singing to her with such joy and sincerity that it brought tears to our eyes. To make things even more special, he treated us to freshly made pizza and kept us comfortable and cared for by ensuring we had plenty of water and everything else we needed.
His thoughtfulness, warm spirit, and attention to detail made us feel like family. My sister couldn’t stop smiling, and we couldn’t stop marveling at how much his kindness mirrored the love our dad always showed us on these occasions. He truly turned an already special day into a deeply meaningful one, and for that, we will forever be grateful. This chef isn’t just great at his craft—he’s a remarkable human being who made our stay unforgettable. I hope this gets back to him and his boss. He deserves to know what a special person he is. He will be back to see him soon!!
My Booking
