Cee
We stayed here for 2 weeks recently. Our experience wasn’t terrible, but I don’t think we would stay again. Upon arrival, we were given a top floor room in one of the furthest away blocks. The rooms are dated and the new construction work hasn’t involved updating the rooms so don’t be fooled like we were! Unfortunately after our first night we found a cockroach in the bathroom and staff said we would need to move rooms. With it being a 3 star hotel we didn’t expect any offer of assistance from the staff although it would have been nice. Our new room was in one of the new blocks but it didn’t feel new at all. On our second week here we found tons of ants on our bedside table and another large ant in the bathroom. I understand there are outdoor corridors right outside the rooms, but how were these things getting in?? If this is a common problem, then we would’ve expected the pest control to be better. We could also smell smoke in our room, presumably people smoking on the corridors outside?
Aside from all of this, we were given 4 complimentary breakfasts throughout our stay due to the bother of moving rooms and the cockroach. We only actually used two of these breakfasts as we didn’t really have the time most mornings. The breakfast was fine, nothing to get excited about but it set us up for a day at the parks. The mickey waffles were cute though. The staff were friendly, although we did find it strange that every time we made a request it always had to be passed on to the manager who was never there? Housekeeping was done every day, with fresh towels and bedding when required. The location was great, easy to get to Disney however a little bit far from universal for us. There’s a few restaurants nearby, but you’d be much better catered for if you were staying on international drive a little more central.
Overall, I don’t think we would return due to the issue with bugs and wanting to be closer more amenities. But thank you for having us and catering for us when needed!
Claire Sjobeck
My sister Karen and I always choose to stay at the Rosen once or twice a year to get together. It's just a couple minutes from Disney Springs and a halfway mark from where we live. We've spent several getaways over the past few years as we watched the hotel make a transformation. It's not perfect but it's on the way to being a beautiful hotel. The rooms have all been remodeled and the beds are awesome!
But what's most Awesome is the staff!
The Rosen employees have a special way of making you feel welcome. It's the Rosen Way!!
On our visit we had the opportunity of getting to spend time visiting Scott the Night time Manger on Duty. Wow!! We had a concern and he spent the time to listen and take notes. The Rosen company is lucky to have him as an employee!
We will be back in December for more fun. Great value ! Great Hotel !
Explore With Us Reviews
Where to start with this review…. Location, location, location is about the only thing that is good with this hotel along with allowing pets. My wife and I along with a mutual friend stayed here while we went to Disney, and universal for a total of 4 days. While at this location, the tv didn’t work correctly and had to fix it myself after maintained never came to fix the connections. The room was kinda dirty and after the first day noticed there were roaches crawling around the room. While we live in Florida and understand there’s roaches from the heat, these were because the room was disgusting more so from the humidity. The beds were full-size beds which were the absolutely most uncomfortable beds I have ever slept on. The shower barely got hot even to take a comfortable shower with almost no pressure. They did allow for pets to come so that’s the only plus because that’s the only reason why we didn’t go to our timeshare condo they don’t allow pets on premises and didn’t have a choice. I probably would never stay here again. Also BEWARE, my dogs were attacked by ticks in the dog walking area and had to clean them and get them all taken care of from a simple walk in their designated dog area.
milneangela
This budget friendly hotel cannot be faulted. You get what you pay for and their added bonus is Jill Osborne at breakfast. She is a joy. Super friendly and helpful. If only Disney staff could be customer serviced trained by her.
Beatrice Jean-Mary
Worse experience I’ve ever had at a hotel. The only positive is the location.
Our room had sugar ants everywhere. There was a fox or coyote outside our door (like where did it from?). When I contacted the front desk about my issues, as well as the need to leave an hour later than check out, I was informed I had to wait for a manager to clock in to address my issues. Additionally, when I initially checked in and asked for toiletries because I forgot my toothpaste and toothbrush, they made such a big deal about getting it for me and finally placed a maintenance request to get me one although it was right next to them to easily hand over to me. It was the most ridiculous experience I’ve ever had in a hotel. The hesitation about the toiletries was extremely bizarre.
Also, I had to pay two deposits.
Finally, housekeeping kept trying to barge in prior to normal check out time so we felt so rushed to leave.
My Booking
