Sarah Stewart
We arrived very weary after 24 hours of travel at 5am. The staff were so accommodating, helping us get into our rooms quickly and even loading us and our stuff on the golf cart to take us to our building. The rooms were lovely, very clean. The grounds are beautiful and very comfortable. Only wish the office/restaurant was in the middle of the buildings instead at the opposite end from our room! Loved the pools, hot tubs, pond. Heads up this is a timeshare community, so depending on how you book you may have to sit through a presentation. Probably worth it though.
Petisa Anglin
It was a typical resort. I've seen better.
The pool in the back was nice.
The front area where the entertainment was located was nice, but they only had bingo, which you had to buy boards for 12$, and an art room that was mostly for children. I didn't see a pool table or table tennis or any other activities to do.
The printer wasn't working, and when I asked for assistance, I was told to send it to the concierge, and she would print it out.
My friend saw a roach in the bathroom. It ran behind the mirror when she tried to kill it.
I asked for clean towels and never got them.
The balcony was nice. I love that it was screened in. But the view is not very good.
Although I could see the pool from my window.
A lot of the staff didn't speak English.
I usually stay at Hiltons, and I'm a member of the Honors program and have never had a problem until I stayed art this one.
The Dad
All in all it wasn't the best experience we've had at this hotel. We stayed here a few years ago and they were quite accommodating at that time. The front desk staff was pleasant enough. The room was pretty clean. I don't care for a screened balcony. And we did not get bothered by time share people. I would have rated 3 stars but the front desk girl accommodated us by allowing for a noon check out which was nice. Water quality is not the best to much chlorine. Hot shower was great.
Samantha Roy
The resort itself is very beautiful with lovely design, and parking is convenient right outside the buildings. It is in a great area, and close to many attractions and stores. The pool areas and main buildings are very nice and clean and maintained. The suite looks to have been recently renovated in some areas. The bedding and surfaces seemed clean but the floors and carpets need much more extra attention as your feet would be black after walking on them. Also one of the bath tubs in our suite had a huge crack in it. I expected more from my two concerns for a Hilton Grand Vacations Resort as I have stayed before in others in Florida, Las Vegas, and Hawaii and never had the same issues.
Courtney Kolkovich
Conveniently located near SeaWorld and Discovery Cove this resort offers several unique room options that easily accommodate larger groups. Our stay in a two bedroom suite was short but we are glad we explored this location.
Room: 2 bedroom suite offers a master suite with connected bathroom and laundry area, second bedroom has 2 full size beds, desk area, and connect bath. Living room and kitchen area have dining table and are stocked with the essentials.
Amenities of this location include 2 pools, hot tub, splash pad area, “kids club” and what appeared to be 2 dining choices. We did not eat on site but the areas seemed busy and like a crowd pleaser. There was also a nice shaded playground area.
For the price and convenience of this location we will stay here again when we have plans in this area.
My Booking
