Michele Marciano
Great experience overall! The hotel is modern, clean, and has a fun, laid-back vibe. The family suite was spacious and well-designed—perfect for relaxing after long days at the parks. Staff was friendly and helpful throughout our stay. The location is excellent with quick shuttle access to Universal Studios and CityWalk, making it easy to get around without a car. Great value for the price. Would definitely stay here again for another family vacation!
Chris Martin
Fantastic hotel option for those needing a small suite for family. Reasonably affordable and only a short shuttle ride to the parks. The room is “basic” but comfortable. The onsite cafe food was surprisingly tasty and had a good variety. They do their best to accommodate any allergy concerns. The only issue we had was lack of hot water in shower but I’m hoping that will be resolved.
pearl G
The hotel is very new and very clean. It’s close to Universal Resort—less than a ten-minute drive. The shuttle was always waiting whenever we arrived at the stop, which was super convenient.
The staff are friendly. We met Robbie at the gift shop, and she was very kind to our daughter. Our daughter still misses her!
The swimming pool is very good for kids. My daughter loves it.
I took one star off because on a couple of nights, we could hear the guests upstairs talking around 11 p.m. The soundproofing could definitely be better.
Borat Sagedieve
The staff were very kind, clean rooms and felt modern. The buses run every 15 minutes from 7am-12am and if you don’t take the bus, it’s still a very quick 5 minute drive. The buses take you to security so it cuts down time. The food was AMAZING! The gym had a lot of equipment and the arcade was cool! They have a store inside which sells not only universal merchandise but they also have travel amenities such as Tylenol, toothbrushes, etc.
The only MINOR drawback I would say is the parking garage depending on where your room is. We were in tower two at the furthest point from the entrance, which is right next to the parking garage. It would be nice if there was an elevator on the opposite end of the parking garage and a door to take you to the end furthest from the lobby of tower 2 to make the walk easier. However, I may have just missed a door somewhere but I didn’t see an elevator on the far side of the parking garage, OTHER THAN, the one closest to the lobby side of the garage.
However, that is a MINOR drawback and doesn’t affect the experience much at all. Overall! Very nice and WAY quieter and less busy than dockside inn.
Juanita Lopez
I landed in Orlando April 1st at around 11 am. Long story short, I thought my reservation was at Surfside, but turns out I had my reservation at Dockside…. ANYWAYS,
I go to Surfside and went to the front desk and asked if I could just chill and relax at the resort while I wait for my sister in law to check us in (it was booked under her name and this was before I knew I was at the wrong resort 😂). Front desk was super cool about it!! They said we could leave our bags at luggage check, and they even offered us a temporary key card if we wanted to use the gym to freshen up or to change into our bathing suits in case we wanted to use the pool!!!! We walked around, checked out the pool, went to the pool bar and had a couple drinks. Our bartender, Garrett (I really hope I’m spelling it right) was AMAZING!!! He has such a wonderful personality and is very welcoming! We spent a good amount of time getting to know each other and sharing stories about almost everything! He really was such a sweet guy! After about an hour or so, we decided to go grab a bite at the food court. We ordered a pizza and some chicken tenders. Once we got our grub on, my sister in law calls us and asks where we are. We said “we’re at the resort in the food court!” She goes “….where? I’m right here…” and that’s when we found out we were hanging out at the wrong resort 🤦♀️😂 but I do want to thank the entire staff for being so awesome and welcoming!!! We had the complete opposite experience at Dockside, so I’m hoping to stay at Surfside for our next stay in Orlando!!! ☺️
My Booking
