Somdpaul
Pretty good. The hotel is nice and well taken care of. The pool is nice. It's good that they have bus service that goes back and forth. If you're willing to walk, you can get to some restaurants within a half a mile. There's a Starbucks in the lobby. Good for the morning. The restaurants here are the same prices and higher than in the park and the cups that you buy for the hotel do not work in the park. So therefore you need to buy a cup for the hotel and a cup for the park which is different than Disney where you only need to buy one. The location is great and very convenient to get to and from universal. We went to epic and Islands of adventure. That big is the new one and very clean and well put together. Not a lot of rides. everybody goes there so it gets crushed. The lines are super long
Nancy Miller
Surfside Inn & Suites was great for the price. Our only complaint was how much noise you can hear in the room. If the noise doesn't bother you, I recommend this hotel. It's the best price for having a suite. The hotel is clean and all of the staff is very friendly and helpful. We arrived at noon and our room was ready, plus they gave us a one hour later checkout. It is not within walking distance to the parks, but the bus is very convenient and we never had to wait long. It's only about 10 min to get to the universal/Islands of adventure parks and about 15 min to Epic Universe. We ordered room service pizza and it was very good and fresh when delivered. We had a one-bedroom suite which worked out great for us. I slept in the bed that was by the front door and could hear every noise in the hall way and room's surrounding us. I had ear plugs that I could put in to block it out so it wasn't a problem for me, but something to be aware of - sacrifice price for noise. Despite the noise, I would stay here again. I like the Surfside better than the Dockside because it is a little smaller, plus the bus between the hotel and City walk/Universal Orlando/Islands of Adventure stops at Surfside before Dockside.
Desiree Nelmark
Great place to stay! We are a family of 6 and the 2 bedroom suites were perfect. The pool is heated for the days that are a little chillier. The Beach Break Cafe had great options for food and decent prices. I definitely would come back. Everyone was so helpful and it was very clean. The busses were also very easy, convenient transportation to the parks.
LOL_Garrus
The resort itself is good for the price you pay. Thin walls where you can hear the neighbor, blankets that are thin and feel like towels. Pool is large but shallow (3.5 ft at the deepest) which is good for kids.
Customer service was nice and professional.
Best thing is the continuous buses running to each of the Universal parks. Very short wait time for the buses to arrive.
Not a place to spend any meaningful time by itself but an adequate "homebase" while you are out doing other things.
yasary escobar
I recently stayed at this hotel and was genuinely impressed by the entire experience. From the moment I arrived, the staff made me feel welcome with their warm smiles and attentive service. Every team member I encountered was professional, friendly, and willing to go the extra mile to ensure my stay was perfect.
The rooms were spotless, beautifully designed, and incredibly comfortable. Housekeeping did an amazing job every day, keeping everything fresh and tidy. The hotel amenities were top-notch as well—whether it was the delicious breakfast, the relaxing pool area, or the efficient concierge service, everything exceeded my expectations.
What truly stood out was the consistency of their hospitality. It’s rare to find a hotel where every single staff member is so committed to making guests feel valued.
I highly recommend this hotel to anyone looking for comfort, quality, and exceptional service. I’ll definitely be returning
