Cheyenne LaMantia
We had such a great stay! The service is amazing! All employees were super kind and helpful. They truly made this one of the best hotel experiences I’ve ever had! The rooms are very comfortable and clean, the pool is very nice, and they even had speakers under the water which was a first for me! Shuttles come around pretty often, so you don’t have to wait too long to get to the parks. I would stay here if I ever visit Universal again!
A Muhlenberg
This hotel was incredible! The staff were all very friendly and helpful. The cafe in the hotel serves very good food at very reasonable prices. The pool, although a little too shallow for my liking, was perfect! It was never too crowded because it's a huge pool. We had 5 people in a two room suite and it was so nice. It didn't feel cramped at all. Very clean and modern feeling with convenient accommodations for what we needed. And the best part was the price. We paid around $600 for 3 nights which isn't bad at all. They have shuttles that take you to the parks that run every 10-15 minutes from 7AM - 1AM. The shuttles do get a little crowded when the parks close but throughout the day there is always seating available. I would definitely stay at this hotel again whenever we go back to the Universal parks.
Chris G
I would give it a 4.5 if allowed. Overall I had a very pleasant experience. The check in process was quick, possibly because I arrived 90 minutes before scheduled check in time. My room was ready when I checked in so I was able to go right to my room. The room was very neat and clean. I was in a standard 2 queen bed room. There are family suites available that sleep 6 and have a kitchenette and dining area, great for families with more than 2 children. Amenities are definitely more than expected for a value resort. Starbucks in the lobby, quick service food location and access to the Coke Freestyle machines all day, I know I was able to get water after 11pm. My trip was business with some vacation mixed in.
hope smith
my husband and I stayed here for the first time at a Universal Hotel. It did not disappoint!! It is a little pricey once the daily parking gets tacked on but the bus transportation was worth every penny not having to drive after being at the parks all day. They also have a parking garage that I was unaware of when we booked so it saved my car from being in the sun all day. You can also use your hotel key card as a way to access the lockers at the parks. The staff is super friendly and knowledgeable and answered all of our questions. The rooms were clean and beds were comfortable. They have a starbucks inside where we never had to wait longer than 10 minutes to order and receive our food. they also have a grab and go/ cafe style restaurant that stays opened pretty late. It was perfect to just grab something after closing out the park when we went to Epic. 10/10 recommend this place if you’re looking for somewhere affordable with a bunch of perks. don’t forget early park admission as well.
melissa
Our stay at Surfside at Universal was great. The room was nice and clean and the staff was super nice and courteous. They complimentary upgraded us to a suite which was nice. The lady at check in (wish I could remember her name) was extremely helpful she told us about another entry for Halloween horror nights because we were hotel guests which made it possible for our daughter to make to the FNAF house which was AMAZING. The other houses were great too but that was the house she wanted to make it to the most and some nights the lines were crazy. We made it with a 120 min wait which honestly only felt like an hour wait so wasn't bad. 5 stars for Surfside Universal. 😊
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