Kari Garman
We had a fantastic vacation at Surfside and Universal Studios! This was our first time visiting Universal and first time staying at a resort. Fantastic experience overall! Surfside is clean, comfortable and secure. The staff were all friendly and helpful. The most helpful for me personally were the gluten friendly options at the Beach Break Cafe. They have a separate kitchen area for GF food prep and I didn't have a single reaction during our stay (gluten sensitive, non-Celiac).
We appreciated the easy transfers to the parks via the shuttles and early entry.
Caitlyn Juro
I think this was one of the worst hotels I've ever stayed at in the Orlando area. I've been to Orlando dozens of times, but since this was a Universal Epic trip, I decided to splurge on the endless summer hotel. For $150 a night, I expected better, but I was sorely disappointed. The room was not clean, there were hairs from prior guests, dust, and thin blankets, even though it dropped to 40F in February at night, they basically only provide a top sheet. The walls were super thin, we could hear our neighbors on either side and despite me asking them to please quiet down, neither cared even though it was already 1 AM and I was trying to sleep. The shower was sad, with water that did not get hot and only stayed warm, at best. Our showerhead did not work properly and despite us asking maintenance, they never fixed it. Our toilet leaked and did not flush properly, but when they did come to address it, the maintenance man was condescending and asked us to display the ability to flush a toilet.
The dining room is the equivalent of a hospital cafeteria, overpriced and poorly serviced. I ordered a grilled cheese, which was served cold despite the scorch marks on it from being burned. My friend ordered the fish and it was so dry, that not even sauce could save it. I do not think anyone should be staying at this hotel at this price point, unless being able to be close to the parks is a deal breaker for you, then maybe you can withstand it.
L A S U
Chose this resort for my family vacation stay and it did not disappoint. The check in process was very smooth and quick. The staff were very kind and welcoming. I stayed on the 9th floor and loved the view. The room was also very spacious and comfortable.
I also liked the quick shuttle service from the resort to Universal Studios Orlando and all other parks.
Overall great stay and no complaints. I would highly recommend.
Chancey Gregory
Just got back from a 5 day trip to Orlando and stayed at this hotel!
The hotel itself was excellent. We stayed in a 2 bedroom suite and the room was spacious and clean. My one criticism would be that the walls are paper thin! You can hear every footstep, cough etc. We unfortunately had an awful experience with obnoxious guests yelling and singing right through to the early hours of the morning so we ended up moving rooms. The staff were extremely accommodating and moved us up to the top floor. Whilst the situation was better, unfortunately the rooms are not sound proof so if you’re a light sleeper like myself, prepare to have disturbed nights sleep! Highly recommend brining ear plugs!!
With all of this being said, I still think this is a fantastic hotel and the free shuttles to the parks are amazing!
Great location!
Lamar Courtney
Just stayed here with my family. Great price on a 2 room suite. Hotel is clean, staff is friendly, and shuttle service to the parks is great though it took awhile a couple of times. I wouldn’t hesitate to stay here again. Only 4 minor negatives.
1. $26/night to self park.
2. You can hear so much through the walls. I could hear the neighbors alarm go off each morning. All night I could hear people walking above us. When someone knocked on the neighbors door, seemed like ours.
3. The bathroom door opens in with nearly no clearance by the toilet. My daughter busted her toe just trying to get out of the bathroom.
4. Someone vomited in the pool. Took them awhile to decide to clear it out. We only knew because another guest told us. They then called it unscheduled maintenance. We were told we could go across the street to the sister hotel Dockside. When we went over there, the front desk gave us a hard time about it.
But, even still, we enjoyed our stay. Front desk at Dockside was great checking us in. Gave my son a birthday button. Text us about an item we left at the desk. There are some food options within walking distance and a Walgreens across the street.
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