Amanda Roach
We really enjoyed staying here. The staff was all very friendly and helpful through the entire trip. Parking was a breeze even at night after a theme park. We didn’t use the pool but it looked wonderful. The food at the cafe is delicious, the wait can get long sometimes, but it’s still a nice option to have. I don’t think we ate anything that didn’t taste great. The drinks at the pool bar were tasty and made perfectly. I love that we were able to fit a family of five in a room. Most places won’t accommodate a family that size without an extra room. It was a perfect set up for us.
David Stunner
Parking was easy and conveniently distanced from 10 minute quick check in area. The staff were all friendly and helpful. We found the room, in tower 2, had plenty of space, for six, in every aspect and everything was clean. Provided amenities, such as plastic plates, coffee, soaps, microwave, fridge, extra pillow and blanket, shelf space, picnic size table, etc. are great touches. Breakfast choices are affordable, savory, and have great portions. Check out was also quick and easy. We did not use other common amenities this trip since we just stayed for a Horror Night. Oh yes, the common lobby bathroom was also clean. The souvenir shop has a good variety of Universal items and clothing.
Joanne Hiironen
My daughter and I stayed here for the Rainbow Kitten Surprise Concert at Hard Rock Live. The suite was spacious and clean. The staff were all helpful and friendly. My daughter’s 23rd birthday the day after we got there. She has stage 4 glioblastoma and Infinite Wishes helped grant her wish by booking us a few days here after the concert. We had a wonderful time. The cafe has great food and the pool is really nice!
John W
What a great hotel! our biggest concern was any noise from neighbours but we did not get disturbed as all - we were on the top floor which may have helped.
Room was perfect for what we required with a fridge, microwave and coffee machine which we used for hot water.
Great swimming pool which had a bar next to it and also provided towels.
Food court was good with a good selection of hot food and the prices were comparable to what we paid in elsewhere.
Local amenities are close and walking distance, grocery shopping, gifts, subway and restaurants.
Great buses into Universal parks and you never have to wait long for an air conditioned bus.
Overall a great stay and would recommend this hotel.
Melinda Wayland
I was there during a hurricane october 2024. employees are nice and professional. I was checking in the day the hurricane hit and they let me check in at 6 am so I could be inside before it got there. It's smaller than dockside but pretty much the same layout. not as big variety of food in their cafe. I would stay there again. the bus took us to universal studios within 10 minutes. across the street is dockside inn and other fast food and stores. I give this a 10 out of 10.
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