Rebecca Ortiz
Nice enough experience at this Universal Hotel. Proximity to Universal parks is great. Garage parking is great and accessible from the inside of the hotel. Rooms were clean enough and plenty of storage space, but no real sitting area besides a desk space and chairs, but the regular rooms are not advertised as suites, so that should be expected. We had the kids suite with connecting queen room and it was plenty of space for our family of 6, 2 adults and 4 kids ages 3-14. This resort does not have an actual arcade, but some games out by the pool area and there’s no planned activities for kids like in other resorts, so something to keep in mind if traveling with younger kids. We don’t typically care for these offerings, but again, just an FYI. Most of the staff was nice. No one was rude necessarily, but some just seemed as if they’d rather be elsewhere. Starbucks was usually very busy, but staff works fast and all my orders were correct and taste was good. Overall rated my stay 8/10. One last note: I wish the Universal Hotels offered free or discounted parking at the parks. Traveling with younger kids and a stroller, it’s much easier to drive our own car than use the bus or boat taxi options and we had to pay the $32 parking every day we went to the parks.
Caleb
Everything was great.
The bathroom door wasn't working right when I checked in, very late at night. I messaged the front desk and they fixed it in the morning while I was out.
Front desk was very helpful, even at 2am when I checked in.
The shuttle to the parks was great. There isn't a water taxi here but the bus is just fine.
The only real complaint would be the lights and TV. Everything is done from a tablet. No remote or light switches. It's cool on the tablet for a day but I'd rather have a regular light.
Stacey Wright
One of the best views of all the hotels (excluding Hard Rock). If you end up with a corner suite facing the parks you can see fireworks, drone shows, roller coasters, Hogwarts, and much more! There's even the tip of a fairytale castle in the distance!
Relay the robot is a highlight of our trip. This hotel has excellent staff and a great theme.
Well done, Universal!
Lisykawaii
I had amazing experience and Aventura resort in November 13 to the 15th. All the staff for friendly and very helpful amazing customer service. The location of the resort was also an amazing location. The rooms are very nice a little bit small but good size . It was a very relaxed feeling resort . Easy access to transportation from the buses to the water taxis . The bus transportation was amazing always on point and very fast and efficient. The staff were so friendly from the beginning to the end. The reason why I’m giving a four star is because the food is lacking on flavor in my opinion . I didn’t really like the stir fry it needed more flavor for my taste buds . The burger was very delicious I would pick There a burger or chicken sandwich then the stir fry. All food was good portions. The pool was really good just a tad small but good . I did wish the resort had more theme but overall good stay . I do recommend this hotel for single person, Couples and family with larger kids . I don’t see lot of little ones . But overall very happy with my stay in this resort .
Alisha Butler
We LOVED our stay here. Family of four including a 6 & 8 year old. It was perfect. The walking path was an excellent way to get to the parks each day. Starbucks was downstairs! Robots came to deliver items needed at the room quickly and efficiently. The service from the front desk to check in, getting my park tickets, checking in during the week through text, and a simple check out was all outstanding. Highly recommend!
My Booking
