Debra Gascon
We recently traded our timeshare into the Lake Buena Vista Resort Village & Spa which is rated by Interval International as a gold resort. It definitely was not. There were bugs in our villa, the ceiling lights in the bedrooms randomly came on during the night, sheets for the pull out couch did not fit and the mattress cover had holes in it, the refrigerator was leaking water inside. Maintenance was called several times. The issues were never fixed and management never offered any kind of compensation for the inconveniences. They didn't even allow us late check out. There was not enough soap, towels, or paper products provided. Maintenance/housekeeping took a long time to respond and issues were never resolved. Our room cards were deactivated before check out time. The floors were so dirty, our socks were practically black within an hour of our arrival. Also, the website says they provide a shuttle to the Disney parks, and they do, which is nice. Just be aware that they only go to Magic Kingdom and Epcot and the times are limited. We certainly did not get the value of our trade with this resort. This was a huge disappointment. We regret having traded our valuable timeshare for this resort. If you are looking for a cheap place to stay and don't have any kind of standards for your resort, this could be the place.
Lauren Bannon
Been to Orlando a few times with my family. This is the first time staying at Lake Buena Vista Resort and Spa. We booked the resort looking at the wonderful pictures online. The pool is about the quarter of the picture size. The dryer in the room only works after running for 3-4 cycles, not to mention the clothes get caught in the dryer vent and the dryer door pops open. The second bathroom tub/ shower water ran and did not turn off. There is a cleaning fee per day- which includes needing new towels. We were told since we have a washer/ dryer, we need to clean our own towels. Which would we fine if the dryer worked properly! Also the furniture was very outdated and scratched up. The arcade stole our money and the kids were only able to actually play a few games as the machines just ate the quarters. The cover for the dishwasher was missing and had exposed wires which is a danger to the children. Total trip hazard walking out onto balcony. Definitely would not stay again!!!
Steve Wright
Spent 2 weeks here in a 2 bed 2 bathroom apartment and couldn’t find any faults with it. Apartment very spacious and clean with all the amenities you need. A small outlet next door which has some great bargains and only a few minutes drive away from anything you would need from supermarkets to fast food chains. Would definitely recommend this resort and wouldn’t hesitate to visit here again in the future.
Jennie Khun
This hotel was perfect. Check in was quick and easy. The rooms were clean and spacious. The 3 bedroom 2 bathroom was great for our family trip to Disney. The hotel was quiet. Service was quick when we needed extra towels. The convenience store and pizza hut on site were great for a quick trip. Shopping and a gas station across the street. We were only 10-15 minutes from all the parks. The pool is large and there's multiple hot tubs. Plenty of parking. We couldn't be happier with our stay at this resort!
Amarù J Vasquez Ortega
This resort is nice, it has quality for its price, the pool area is definitely the best if you are going with children of any age. The rooms have everything you need to be comfortable, including a kitchen area. The reception staff was very attentive and considerate..we will definitely be back.
Just one suggestion: The pool bar should have its own music environment, as people are allowed to bring their own music, this can be a bit chaotic if there are three speakers at the same time.
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