Sita Ali
The hotel staff were very pleasant and the breakfast was also very good with a variety to choose from. I was pleasantly surprised by the amenities. The suite was very spacious and comfortable and had a really nice kitchenette with full size fridge, microwave, coffee maker, toaster and even a dishwasher . There were microwaveable dishes with wine glasses and bowls in the cabinets. They even provided dishwashing liquid and sponge to wash your dishes. The pools also looked so inviting but I didn’t get to enjoy those as we were on a Disney trip and were too tired out. But will definitely try that another time.
Eric Manry
Never again! We have stayed here a few times, and each time it gets worse and worse. Screaming kids at the pool until nearly 1am with no adult supervision. The room was not clean, and we had to have our bedding replaced before we would even think of getting into it. Rooms are very dated. We were a party of 6 with 3 rooms. This will definitely be the last time we stay here.
Shadea Shorter
This hotel has nothing but unprofessional staff and horrible accommodations especially when they are in the wrong. I stayed at this “hotel” with other coworkers for 2 nights on a business trip. I went inside to check in and everything went okay, the front desk agent gave me a parking pass, 2 keys, a map of the site and how to find our room.
Let’s start with the horrendous smell that was inside that elevator, stepping of the elevator the concrete floor has paint stripping in splotches, then we walk in the room and the floor is this awfully outdated dark brown carpet that looks like it hasn’t been replaced in years.
We drop everything in the room and went to dinner, when we came back from our outing we decide to take showers before going to bed and the water is freezing. Fast forward to the next morning and the water is still freezing, by now my alarm bells are going off that this hotel has a serious problem but I don’t have time to address it because again this is a business trip and I’ve gotta go. When we got back in the evening to shower after a long day the shower is still freezing. I pick up the phone that took me a while to find because it’s oddly in the common area hiding behind a lamp instead of in the rooms like I’m used to.
The reception personnel answers and I ask for a maintenance person to check our room because the water temperature has not been working since I arrive. She instantly has an attitude and tells me that someone should have told me that they (maintenance I assumed) would turn off the hot water for a couple hours today because they were trying to fix a problem. I explain that no one told me anything when I arrived yesterday and it’s been all day not a couple hours. She says I will check with them to see if they’ve turned it back on and send someone up just in case. Did anyone come up to our room. NOPE.
Another night of cold showers. The morning of checkout I go to see the front desk agent who is beyond busy with someone that she has on the phone and couldn’t care less about the 2 people in-front of her. About 5 minutes later another person walks out of what I think is an office and begins to help those of us waiting. Grouchy is finally of the phone and asks what do I need. I said I need to check out and I would like to know how we would be compensated for the INCONVENIENCE of not having HOT water for the entirety of our stay. The lady looks me in my face and says you get nothing because we put a notice on your door that said the water would be out for a couple hours. I asked her if she wanted to check the room for this so called notice that she put on my door, to which she replies no because we put one there and you are the only person to complain about it. So you mean to tell me that because every other person staying here has no problem bathing in cold water I shouldn’t have a problem.
Hot water is a basic amenity at any hotel, no one at the property disclosed the issue that they were having until I called and went to the front desk. I go to Orlando every year, I did not drive 4 hours from Miami to bathe in COLD WATER. THIS WAS MY FIRST AND LAST TIME VISITING THIS PLACE.
DO BETTER
Michelle Cutler
The suite that we were in had a great setup. It had a very spacious living room area with a TV, a kitchenette area with full size fridge, a microwave, two burner stove, dishwasher, pots, pans, dishes, cups, glasses and cutlery. Both bedrooms had its own full bathroom, TV, and the master Bedroom had a programmable safe to secure your valuables. The heated pool, kiddie pool and hot tub are well maintained. The breakfast buffet was amazing and is guaranteed to please. They have a variety of things to do for everyone which is within walking distance. The reason I didn't give the room service a five is because of the following reason. Room service did not make it to our room in a timely manner to collect/replace dirty towels and remove the trash during the day so we to call after hours and have our suite cleaned but then they forgot us again the next day and I had to go down to the front desk and ask for clean towels and wash cloths. But the overall customer service was excellent from start to finish. Other than that small issue my friends and I had wonderful stay at this hotel and I would recommend this hotel to anyone.
renata kubicki
Everything was great. Good breakfast, friendly staff. Location is great.
Close to theme parks, Shopping, and dining, and Old Town. Free parking and Plenty of parking spaces . Very safe area. Only downfall is they charge a resort fee upon check in
for using the shuttle, pool and arcade. It should be included in the price. I've been here 4 times in the last 7 years. Here you get your Bang for your Buck. Would recommend. Will be back for sure.
My Booking
